Digital Research Infrastructure Engineer - Linux Specialist
PML operations grade 4 £30000 - £45000 DOE
Full Time
Open Ended Appointment
The Role
We have an exciting opportunity at PML for an individual with skills in Linux system administration to join the PML’s Digital Innovation and Marine Autonomy (DIMA) group. The role provides a business critical link between scientists, PML Applications (commercial work) and our IT Group to support the Linux computing infrastructure as it continues to evolve, underpinning PML science in multiple areas and across all levels. This ranges from data generation, (storage technologies and data management), processing and analysis (high performance computing and technologies such as JupyterHub), to making visual outputs for end users (web technologies and virtualisation) to increase the reach and impact of PML science.
About You
You will enjoy working with others to help deliver a modern and reliable digital infrastructure to underpin the world leading research carried out at PML. You will understand the importance of stability from existing infrastructure but will also be keen to learn and try new technologies. You will have experience of administering Linux systems, ideally using Ubuntu, and will be able to make use of scripts and common tools such as ansible to manage this. You will understand the importance of taking a proactive approach to identify and resolve and problems and will be able to make use of monitoring software (e.g., Nagios, Grafana) to accomplish this. You will understand best practices in cybersecurity and be able to apply these.
Skills Required
Linux systems administration and monitoring
Linux scripting (e.g., bash and Python)
Experience in management of data at the Terrabyte to Petabyte scale and storage technologies such as NFS and S3.
Cybersecurity (Understand and apply best practices)
Container technologies (Docker and Kubernetes)
High performance Computing (Slurm)
Virtualisation (VMWare)
Key Deliverables
Maintain our storage infrastructure to ensure data is distributed across servers based on existing capacity and projected changes in data volumes. This includes regular data moves and liaising with stakeholders to ensure data is backed up and archiving projects are completes as needed.
Monitor high performance computing infrastructure to identify and resolve problems either on their own or by working with IT (depending on the nature of the problem).
Act of a point of contact between scientists and IT to answer questions, help identify solutions and provide training.
Work with the data architect to maintain and develop web infrastructure used to provide existing and planned data search and visualisation services.
Manage the NEODAAS GPU cluster (MAGEO), including liaising with IT, vendors and system users.
About PML
As a marine-focused charity we develop and apply innovative science with a view to ensuring ocean sustainability. With over 40 years of experience, we offer evidence-based solutions to societal challenges. Our impact spans from research publications to informing policies and training future scientists. The science undertaken at PML contributes to UN Sustainable Development Goals by promoting healthy, productive and resilient oceans and seas.
To support PML’s science it operates in house Linux infrastructure used for processing satellite data, running models and making outputs accessible through web visualisation tools. This infrastructure includes a large amount of storage (6 PB), a High-Performance Computing cluster with over 1500 cores, a 40 GPU cluster (the MAssive GPU cluster for Earth Observation; MAGEO) and a virtual machine cluster. The role will be part of the Digital Innovation and Marine Autonomy (DIMA) group within PML. DIMA is a pioneering digital science group dedicated to advancing PML’s world-class and cutting-edge environmental research through the utilisation of state-of-the-art digital and autonomous technologies. The team comprises research software engineers, research infrastructure engineers, marine technologists and scientists who work on a variety of projects using autonomous vessels, satellite data, drones, Artificial Intelligence, High Performance Computing and data visualisation tools to help deliver PML’s goals. The team have an enthusiasm for solving problems through collaboration and shared learning.
Apr 11, 2024
Full time
Digital Research Infrastructure Engineer - Linux Specialist
PML operations grade 4 £30000 - £45000 DOE
Full Time
Open Ended Appointment
The Role
We have an exciting opportunity at PML for an individual with skills in Linux system administration to join the PML’s Digital Innovation and Marine Autonomy (DIMA) group. The role provides a business critical link between scientists, PML Applications (commercial work) and our IT Group to support the Linux computing infrastructure as it continues to evolve, underpinning PML science in multiple areas and across all levels. This ranges from data generation, (storage technologies and data management), processing and analysis (high performance computing and technologies such as JupyterHub), to making visual outputs for end users (web technologies and virtualisation) to increase the reach and impact of PML science.
About You
You will enjoy working with others to help deliver a modern and reliable digital infrastructure to underpin the world leading research carried out at PML. You will understand the importance of stability from existing infrastructure but will also be keen to learn and try new technologies. You will have experience of administering Linux systems, ideally using Ubuntu, and will be able to make use of scripts and common tools such as ansible to manage this. You will understand the importance of taking a proactive approach to identify and resolve and problems and will be able to make use of monitoring software (e.g., Nagios, Grafana) to accomplish this. You will understand best practices in cybersecurity and be able to apply these.
Skills Required
Linux systems administration and monitoring
Linux scripting (e.g., bash and Python)
Experience in management of data at the Terrabyte to Petabyte scale and storage technologies such as NFS and S3.
Cybersecurity (Understand and apply best practices)
Container technologies (Docker and Kubernetes)
High performance Computing (Slurm)
Virtualisation (VMWare)
Key Deliverables
Maintain our storage infrastructure to ensure data is distributed across servers based on existing capacity and projected changes in data volumes. This includes regular data moves and liaising with stakeholders to ensure data is backed up and archiving projects are completes as needed.
Monitor high performance computing infrastructure to identify and resolve problems either on their own or by working with IT (depending on the nature of the problem).
Act of a point of contact between scientists and IT to answer questions, help identify solutions and provide training.
Work with the data architect to maintain and develop web infrastructure used to provide existing and planned data search and visualisation services.
Manage the NEODAAS GPU cluster (MAGEO), including liaising with IT, vendors and system users.
About PML
As a marine-focused charity we develop and apply innovative science with a view to ensuring ocean sustainability. With over 40 years of experience, we offer evidence-based solutions to societal challenges. Our impact spans from research publications to informing policies and training future scientists. The science undertaken at PML contributes to UN Sustainable Development Goals by promoting healthy, productive and resilient oceans and seas.
To support PML’s science it operates in house Linux infrastructure used for processing satellite data, running models and making outputs accessible through web visualisation tools. This infrastructure includes a large amount of storage (6 PB), a High-Performance Computing cluster with over 1500 cores, a 40 GPU cluster (the MAssive GPU cluster for Earth Observation; MAGEO) and a virtual machine cluster. The role will be part of the Digital Innovation and Marine Autonomy (DIMA) group within PML. DIMA is a pioneering digital science group dedicated to advancing PML’s world-class and cutting-edge environmental research through the utilisation of state-of-the-art digital and autonomous technologies. The team comprises research software engineers, research infrastructure engineers, marine technologists and scientists who work on a variety of projects using autonomous vessels, satellite data, drones, Artificial Intelligence, High Performance Computing and data visualisation tools to help deliver PML’s goals. The team have an enthusiasm for solving problems through collaboration and shared learning.
Senior Software Engineer ( Hybrid - Manchester )
Security Clearance: BPSS Pay Rate to Umbrella: £550 Umb CV Deadline: 21/04 AT 3pm Interview Process: MS Team Headcount: 1 Digital/Non Digital: Digital Contract Length: 4 Months Location: Hybrid – 2 days a week in Manchester office IR35: Inside Minimum Requirement: • Previous experience of working for a government department. • Familiarity with native Android application development • Familiar with WorkspaceONE/AirWatch • Familiar with Certificate Based Authentication • Familiar with integration with ADFS for SAML IdP. • Must be able to develop native iOS mobile applications using Swift • Must be able to develop REST APIs using NodeJS • Must be able to develop using test driven development • Must be able to develop against an API first architecture • Use strict content security policies and guard against common OWASP attacks. • Must be able to use Git • Able to lead and mentor both front-end and back-end developers • Must be familiar with developing native iOS applications • Familiar with using XCode 13.0 • Familiar with Swift 5.5 to support the development of iOS application or iOS 15+ • Familiar with setting up and configuring a CI/CD pipeline such as GitLab • Familiar with consuming REST APIs • Experience with consuming AppConfig (Managed Application Configuration) • Familiar with the packaging and delivery of applications using the Apple Custom App store • Familiar with tools such as Fast Lane and Test Flight to deliver apps
Apr 21, 2022
Contractor
Senior Software Engineer ( Hybrid - Manchester )
Security Clearance: BPSS Pay Rate to Umbrella: £550 Umb CV Deadline: 21/04 AT 3pm Interview Process: MS Team Headcount: 1 Digital/Non Digital: Digital Contract Length: 4 Months Location: Hybrid – 2 days a week in Manchester office IR35: Inside Minimum Requirement: • Previous experience of working for a government department. • Familiarity with native Android application development • Familiar with WorkspaceONE/AirWatch • Familiar with Certificate Based Authentication • Familiar with integration with ADFS for SAML IdP. • Must be able to develop native iOS mobile applications using Swift • Must be able to develop REST APIs using NodeJS • Must be able to develop using test driven development • Must be able to develop against an API first architecture • Use strict content security policies and guard against common OWASP attacks. • Must be able to use Git • Able to lead and mentor both front-end and back-end developers • Must be familiar with developing native iOS applications • Familiar with using XCode 13.0 • Familiar with Swift 5.5 to support the development of iOS application or iOS 15+ • Familiar with setting up and configuring a CI/CD pipeline such as GitLab • Familiar with consuming REST APIs • Experience with consuming AppConfig (Managed Application Configuration) • Familiar with the packaging and delivery of applications using the Apple Custom App store • Familiar with tools such as Fast Lane and Test Flight to deliver apps
About Lendable Lendable is on a mission to make consumer finance amazing:faster, cheaper and friendlier. world's leading fintech companies and are off to a strong start: UK's newest unicorns with a team of just over 400 people top 10 fastest-growing tech companies in the UK Profitable since 2017 Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot ) So far, we've rebuilt theBig Threeconsumer finance products from scratch: loans, credit cards and car finance. We get money into our customers' hands in minutes instead of days. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets(UK and US)where trillions worth of these are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo best technologyin-house, using new data sources, machine learning and AI to make machines do the heavy lifting About the role We're looking for aSenior React Native Engineerto join our Zable Credit Card team for a 6 month contract, joining a cross-functional team building and refining features for ourexisting iOS & Android applications, used by over450,000 customers. Over the last 6 months we've introduced new features likeVariable Recurring PaymentswithOpen Banking, enabled customers to instantly spend upon approval usingApple & Google Pay, and expanded our offering by introducingloan offers for eligible customersfrom oursister product, Lendable. Our next focus is on continuing tobuild key features that delight customersanddrive self-serve automationas we surpass half a million customers, allowing our cardholders to manage as many aspects of their account directly via our apps as possible. Alongside feature work we also put a big focus onimproving performance,reducing tech debt, andimproving scalability. Our ideal engineer is detail focused and resourceful, and keen to understand the bigger picture outside of their product team, contributing to wider engineering and business initiatives thathelp us scale our UKandUS based productsas we continue togrow. About you You have asolidunderstanding of modern Javascript with Typescript You have commercial experience withcross-platform mobile development using React Native You have a strong understanding of the different needs of mobile users across a variety of platforms and devices Youare an advocate for automated testing, and take a pragmatic approach to implementing and improving the various phases of the testing pyramid You can quicklyidentify and assess technical debtand are keen to make the case for remedying it whenever the opportunity arises You understand the importance ofcatering to users with accessibility needs, and are familiar with the approaches and tooling required to ensure accessibility guidelines and best practices are adhered to You have experience working with product owners tobreak down business requirements into deliverable tasksand estimate the complexity of their implementation. You can quickly identify the difficulties of implementing a feature from an initial design wireframe or outline spec and are comfortable putting forward alternative approaches where appropriate You haveexperience mentoring and supporting other engineers,playing a role in their personal and professional growth, and enabling them to succeed. What would make you stand out You've used Firebase to support product functionality, in particular with Firebase Remote Config and Firebase Cloud Messaging You've worked with OpenAPI/Swagger specifications to help define API requirements and contracts,collaborating with backend developers to agree on best approacheswhen scoping work that requires new and updated schemas You have in-depth experience ofmobile performance best practicesanddebugging You've employed staged rollouts andmultivariate testing approachesto release new features andtest hypotheses You haveexperience of UI or UX design. You feel at ease discussing approaches with product designers, and are happy to get involved in making design decisions where required You've built, or worked on,products that have scaled from zero users to tens or hundreds of thousands (or more), and can apply what you learnt in new contexts Interview process A1 hourvideo call with our hiring manager to discuss your experience and answer any initial technical questions you have about the role A45 minute Tech Interview Final interview with our Group Product Manager
Apr 30, 2024
Full time
About Lendable Lendable is on a mission to make consumer finance amazing:faster, cheaper and friendlier. world's leading fintech companies and are off to a strong start: UK's newest unicorns with a team of just over 400 people top 10 fastest-growing tech companies in the UK Profitable since 2017 Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot ) So far, we've rebuilt theBig Threeconsumer finance products from scratch: loans, credit cards and car finance. We get money into our customers' hands in minutes instead of days. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets(UK and US)where trillions worth of these are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo best technologyin-house, using new data sources, machine learning and AI to make machines do the heavy lifting About the role We're looking for aSenior React Native Engineerto join our Zable Credit Card team for a 6 month contract, joining a cross-functional team building and refining features for ourexisting iOS & Android applications, used by over450,000 customers. Over the last 6 months we've introduced new features likeVariable Recurring PaymentswithOpen Banking, enabled customers to instantly spend upon approval usingApple & Google Pay, and expanded our offering by introducingloan offers for eligible customersfrom oursister product, Lendable. Our next focus is on continuing tobuild key features that delight customersanddrive self-serve automationas we surpass half a million customers, allowing our cardholders to manage as many aspects of their account directly via our apps as possible. Alongside feature work we also put a big focus onimproving performance,reducing tech debt, andimproving scalability. Our ideal engineer is detail focused and resourceful, and keen to understand the bigger picture outside of their product team, contributing to wider engineering and business initiatives thathelp us scale our UKandUS based productsas we continue togrow. About you You have asolidunderstanding of modern Javascript with Typescript You have commercial experience withcross-platform mobile development using React Native You have a strong understanding of the different needs of mobile users across a variety of platforms and devices Youare an advocate for automated testing, and take a pragmatic approach to implementing and improving the various phases of the testing pyramid You can quicklyidentify and assess technical debtand are keen to make the case for remedying it whenever the opportunity arises You understand the importance ofcatering to users with accessibility needs, and are familiar with the approaches and tooling required to ensure accessibility guidelines and best practices are adhered to You have experience working with product owners tobreak down business requirements into deliverable tasksand estimate the complexity of their implementation. You can quickly identify the difficulties of implementing a feature from an initial design wireframe or outline spec and are comfortable putting forward alternative approaches where appropriate You haveexperience mentoring and supporting other engineers,playing a role in their personal and professional growth, and enabling them to succeed. What would make you stand out You've used Firebase to support product functionality, in particular with Firebase Remote Config and Firebase Cloud Messaging You've worked with OpenAPI/Swagger specifications to help define API requirements and contracts,collaborating with backend developers to agree on best approacheswhen scoping work that requires new and updated schemas You have in-depth experience ofmobile performance best practicesanddebugging You've employed staged rollouts andmultivariate testing approachesto release new features andtest hypotheses You haveexperience of UI or UX design. You feel at ease discussing approaches with product designers, and are happy to get involved in making design decisions where required You've built, or worked on,products that have scaled from zero users to tens or hundreds of thousands (or more), and can apply what you learnt in new contexts Interview process A1 hourvideo call with our hiring manager to discuss your experience and answer any initial technical questions you have about the role A45 minute Tech Interview Final interview with our Group Product Manager
Senior Data Scientist - Trading Department: Technology Employment Type: Permanent - Full Time Location: UK - London Description At Field, we're accelerating the build out of renewable energy infrastructure to reach net zero. We are starting with battery storage, storing up energy for when it's needed most to create a more reliable, flexible and greener grid. At Field, we will show that batteries are a valuable part of our energy infrastructure - now, not in some distant future. We have ambitious plans to become Europe's defining clean energy player over the next few years, expanding beyond batteries into new asset types. Overview At Field, we are developing our automated energy trading platform, Gaia. Before the end of this year we will deploy Gaia to trade in real-time for our physical assets in the UK power markets. You will be part of a small, fast moving team of certified power traders, wearing multiple hats, and you will have a tangible impact shaping how we increase revenue. You will be working with people across the organisation: platform engineers, data scientists, the executive team, commercial operations, and more. This is an operational role and the candidate will need to be flexible regarding their working hours, and be in a position to participate in an on-call rotation as part of a small team. The market is 24 hours a day, 365 days a year, and you will be one of the key responders for any aspect of trading that requires humans in the loop, such as responding to unplanned or emergency scenarios. This is an exciting time to join Field, right at the core of the business. In the next few years our team's responsibility will expand rapidly as we deploy Gaia for dozens of assets in the UK and across Europe. Key Responsibilities Develop algorithms to trade, forecast and co-optimise revenues across multiple markets Be part of the team that manages live trading and physical assets, and provide 24/7 support Deploy and maintain real-time, mission-critical software Develop the ability to inform and/or override algorithmic decisions in volatile market conditions Present trading results to senior management Identify gaps in our trading strategy from backtests and competitor analysis, and improve and iterate on our trading strategies Drive the development of the product roadmap Skills, Knowledge and Expertise A bit about you You're up for an operational role and are keen to get stuck into trading in the power markets. You are happy to be flexible with working hours and are able to be on-call You're a clear, impactful communicator , able to articulate complex concepts to technical and non-technical audiences You thrive in autonomous work environmentswith a positive and proactive approach You're excited to learn - you enjoy learning about new and complex topics and are able to pick them up quickly We are interested in candidates from a variety of backgrounds such as Trading, Data Science, Data Analytics, Operations Research or related fields, with a minimum of 3 years experience. Essential Skills Demonstrable experience drawing conclusions from data to make impactful decisions Expert in Python development for data manipulation, analysis, visualisation and more Ability to communicate complex topics and results effectively at all levels Strong applied probability and statistics knowledge Extremely Desirable Skills In addition to the core skills above, we are looking to hire candidates who have expertise in a subset of the following: UK or European power markets Algorithmic trading Advanced numerical methods such as time-series analysis, machine learning, or linear programming Developing, deploying, and maintaining mission-critical software Working in an operational environment Benefits We're offering a competitive compensation package, including participation in our employee share scheme which rewards all employees for the growth of the business. Other benefits include Enhanced parental leave, for all new parents: 6 months fully paid primary carer leave 3 months fully paid secondary carer leave 10 days fully paid leave for fertility treatment Up to 10% company wide bonus based on company performance Hybrid working (blend of home and office working to suit individual needs) Nest pension (8% combined contributions) on qualifying earnings 25 days holiday + bank holidays £2,000 annual learning & development budget to spend on whatever best supports your growth 1 month a year 'work from anywhere in the world' policy Spill: our mental health benefit allowing every Fielder access to equal and unrestricted therapy and resources Green leave: paid time off to do something good for the environment Fun co-working office space in Shoreditch, London Dog friendly office (with some regular furry friends already in the team) Free team lunch once a week Regular team socials Birthday carbon offset: a gift from Field to the world to celebrate your birthday & many more on the way!
Apr 30, 2024
Full time
Senior Data Scientist - Trading Department: Technology Employment Type: Permanent - Full Time Location: UK - London Description At Field, we're accelerating the build out of renewable energy infrastructure to reach net zero. We are starting with battery storage, storing up energy for when it's needed most to create a more reliable, flexible and greener grid. At Field, we will show that batteries are a valuable part of our energy infrastructure - now, not in some distant future. We have ambitious plans to become Europe's defining clean energy player over the next few years, expanding beyond batteries into new asset types. Overview At Field, we are developing our automated energy trading platform, Gaia. Before the end of this year we will deploy Gaia to trade in real-time for our physical assets in the UK power markets. You will be part of a small, fast moving team of certified power traders, wearing multiple hats, and you will have a tangible impact shaping how we increase revenue. You will be working with people across the organisation: platform engineers, data scientists, the executive team, commercial operations, and more. This is an operational role and the candidate will need to be flexible regarding their working hours, and be in a position to participate in an on-call rotation as part of a small team. The market is 24 hours a day, 365 days a year, and you will be one of the key responders for any aspect of trading that requires humans in the loop, such as responding to unplanned or emergency scenarios. This is an exciting time to join Field, right at the core of the business. In the next few years our team's responsibility will expand rapidly as we deploy Gaia for dozens of assets in the UK and across Europe. Key Responsibilities Develop algorithms to trade, forecast and co-optimise revenues across multiple markets Be part of the team that manages live trading and physical assets, and provide 24/7 support Deploy and maintain real-time, mission-critical software Develop the ability to inform and/or override algorithmic decisions in volatile market conditions Present trading results to senior management Identify gaps in our trading strategy from backtests and competitor analysis, and improve and iterate on our trading strategies Drive the development of the product roadmap Skills, Knowledge and Expertise A bit about you You're up for an operational role and are keen to get stuck into trading in the power markets. You are happy to be flexible with working hours and are able to be on-call You're a clear, impactful communicator , able to articulate complex concepts to technical and non-technical audiences You thrive in autonomous work environmentswith a positive and proactive approach You're excited to learn - you enjoy learning about new and complex topics and are able to pick them up quickly We are interested in candidates from a variety of backgrounds such as Trading, Data Science, Data Analytics, Operations Research or related fields, with a minimum of 3 years experience. Essential Skills Demonstrable experience drawing conclusions from data to make impactful decisions Expert in Python development for data manipulation, analysis, visualisation and more Ability to communicate complex topics and results effectively at all levels Strong applied probability and statistics knowledge Extremely Desirable Skills In addition to the core skills above, we are looking to hire candidates who have expertise in a subset of the following: UK or European power markets Algorithmic trading Advanced numerical methods such as time-series analysis, machine learning, or linear programming Developing, deploying, and maintaining mission-critical software Working in an operational environment Benefits We're offering a competitive compensation package, including participation in our employee share scheme which rewards all employees for the growth of the business. Other benefits include Enhanced parental leave, for all new parents: 6 months fully paid primary carer leave 3 months fully paid secondary carer leave 10 days fully paid leave for fertility treatment Up to 10% company wide bonus based on company performance Hybrid working (blend of home and office working to suit individual needs) Nest pension (8% combined contributions) on qualifying earnings 25 days holiday + bank holidays £2,000 annual learning & development budget to spend on whatever best supports your growth 1 month a year 'work from anywhere in the world' policy Spill: our mental health benefit allowing every Fielder access to equal and unrestricted therapy and resources Green leave: paid time off to do something good for the environment Fun co-working office space in Shoreditch, London Dog friendly office (with some regular furry friends already in the team) Free team lunch once a week Regular team socials Birthday carbon offset: a gift from Field to the world to celebrate your birthday & many more on the way!
At Rockstar Games, we create world-class entertainment experiences. A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most talented people in the industry. Rockstar is seeking a talented and experienced Senior Software Engineer to join the Cfx.re creator platforms, including FiveM and Red M . As a member of the team, you work directly at the heart of all services that power the FiveM and Red M platforms. You are critical of quality, understand how to scale software and enjoy working on complex projects. This is a full-time permanent position based out of Rockstar's studio in London. WHAT WE DO We build FiveM and RedM, the technology platform that enables players to experience community created content on fully customized dedicated servers where creators can develop their own game modes and other modifications in a variety of scripting languages. We create technology, tools, and solutions to enhance the creator experience and empower our community to create and share any experience imaginable. We create online services to support all the features utilized by the FiveM and RedM platforms, including server discovery, player authentication, server management, content management and more. RESPONSIBILITIES Develop high volume, highly scalable server-side features utilizing various popular technology stacks. Contribute to the design and architecture of new features and improvements for the modding platform. Troubleshoot and debug complex issues, optimize code, and improve overall system stability. Work closely with other engineers to integrate services seamlessly into the larger platform. Develop highly reliable and resilient distributed server systems. Collaborate with other Rockstar technology teams across our worldwide studios. QUALIFICATIONS A degree in Computer Science, related field or equivalent work experience. SKILLS Proficiency in PHP (Symfony) and/or Go. Experience with relational databases and NoSQL datastores. Experience with API design and development. Knowledge of web service scalability, performance, and security practices. Knowledge of Agile software development processes. PLUSES Please note that these are desirable skills and are not required to apply for the position. Experience with game or platform development. Experience in optimizing complex programs. Experience with JavaScript or C#. Self-motivated, enthusiastic/passionate about games and curious about how things work. Passion for creating tools and working closely with your user base. Knowledge of Rockstars' game titles and passion for playing videogames. Knowledge of the FiveM/RedM platform and passion for working with the modding community. HOW TO APPLY Please apply with a CV and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process. Rockstar is proud to be an equal opportunity employer, and we are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities. If you've got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.
Apr 30, 2024
Full time
At Rockstar Games, we create world-class entertainment experiences. A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most talented people in the industry. Rockstar is seeking a talented and experienced Senior Software Engineer to join the Cfx.re creator platforms, including FiveM and Red M . As a member of the team, you work directly at the heart of all services that power the FiveM and Red M platforms. You are critical of quality, understand how to scale software and enjoy working on complex projects. This is a full-time permanent position based out of Rockstar's studio in London. WHAT WE DO We build FiveM and RedM, the technology platform that enables players to experience community created content on fully customized dedicated servers where creators can develop their own game modes and other modifications in a variety of scripting languages. We create technology, tools, and solutions to enhance the creator experience and empower our community to create and share any experience imaginable. We create online services to support all the features utilized by the FiveM and RedM platforms, including server discovery, player authentication, server management, content management and more. RESPONSIBILITIES Develop high volume, highly scalable server-side features utilizing various popular technology stacks. Contribute to the design and architecture of new features and improvements for the modding platform. Troubleshoot and debug complex issues, optimize code, and improve overall system stability. Work closely with other engineers to integrate services seamlessly into the larger platform. Develop highly reliable and resilient distributed server systems. Collaborate with other Rockstar technology teams across our worldwide studios. QUALIFICATIONS A degree in Computer Science, related field or equivalent work experience. SKILLS Proficiency in PHP (Symfony) and/or Go. Experience with relational databases and NoSQL datastores. Experience with API design and development. Knowledge of web service scalability, performance, and security practices. Knowledge of Agile software development processes. PLUSES Please note that these are desirable skills and are not required to apply for the position. Experience with game or platform development. Experience in optimizing complex programs. Experience with JavaScript or C#. Self-motivated, enthusiastic/passionate about games and curious about how things work. Passion for creating tools and working closely with your user base. Knowledge of Rockstars' game titles and passion for playing videogames. Knowledge of the FiveM/RedM platform and passion for working with the modding community. HOW TO APPLY Please apply with a CV and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process. Rockstar is proud to be an equal opportunity employer, and we are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities. If you've got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.
About Lendable Lendable is on a mission to make consumer finance amazing:faster, cheaper and friendlier. world's leading fintech companies and are off to a strong start: UK's newest unicorns with a team of just over 400 people top 10 fastest-growing tech companies in the UK Profitable since 2017 Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot ) So far, we've rebuilt theBig Threeconsumer finance products from scratch: loans, credit cards and car finance. We get money into our customers' hands in minutes instead of days. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets(UK and US)where trillions worth of these are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo best technologyin-house, using new data sources, machine learning and AI to make machines do the heavy lifting About the role We're looking for aSenior React Native Engineerto join our Zable Credit Card team,joining a cross-functional team building and refining features for ourexisting iOS & Android applications, used by over450,000 customers. Over the last 6 months we've introduced new features likeVariable Recurring PaymentswithOpen Banking, enabled customers to instantly spend upon approval usingApple & Google Pay, and expanded our offering by introducingloan offers for eligible customersfrom oursister product, Lendable. Our next focus is on continuing tobuild key features that delight customersanddrive self-serve automationas we surpass half a million customers, allowing our cardholders to manage as many aspects of their account directly via our apps as possible. Alongside feature work we also put a big focus onimproving performance,reducing tech debt, andimproving scalability. Our ideal engineer is detail focused and resourceful, and keen to understand the bigger picture outside of their product team, contributing to wider engineering and business initiatives thathelp us scale our UKandUS based productsas we continue togrow. About you You have asolidunderstanding of modern Javascript with Typescript You have commercial experience withcross-platform mobile development using React Native You have a strong understanding of the different needs of mobile users across a variety of platforms and devices Youare an advocate for automated testing, and take a pragmatic approach to implementing and improving the various phases of the testing pyramid You can quicklyidentify and assess technical debtand are keen to make the case for remedying it whenever the opportunity arises You understand the importance ofcatering to users with accessibility needs, and are familiar with the approaches and tooling required to ensure accessibility guidelines and best practices are adhered to You have experience working with product owners tobreak down business requirements into deliverable tasksand estimate the complexity of their implementation. You can quickly identify the difficulties of implementing a feature from an initial design wireframe or outline spec and are comfortable putting forward alternative approaches where appropriate You haveexperience mentoring and supporting other engineers,playing a role in their personal and professional growth, and enabling them to succeed. What would make you stand out You've used Firebase to support product functionality, in particular with Firebase Remote Config and Firebase Cloud Messaging You've worked with OpenAPI/Swagger specifications to help define API requirements and contracts,collaborating with backend developers to agree on best approacheswhen scoping work that requires new and updated schemas You have in-depth experience ofmobile performance best practicesanddebugging You've employed staged rollouts andmultivariate testing approachesto release new features andtest hypotheses You haveexperience of UI or UX design. You feel at ease discussing approaches with product designers, and are happy to get involved in making design decisions where required You've built, or worked on,products that have scaled from zero users to tens or hundreds of thousands (or more), and can apply what you learnt in new contexts Interview process Aquickvideo call with a member of our talent team to learn more about you A30-minutevideo call with an engineer to discuss your experience and answer any initial technical questions you have about the role Ashort React Native coding exerciseto complete in your own time FinalOnsite or Videointerviews; Atechnical session with your peerswhere you'll discuss your solution to the exercise, talk through some problems and scenarios, and dig deeper into your technical experience An interview with anEngineering Managerto explore your motivations and goals, assess how you could play a part in your team's success, and better understand how we could help you thrive in your role.
Apr 30, 2024
Full time
About Lendable Lendable is on a mission to make consumer finance amazing:faster, cheaper and friendlier. world's leading fintech companies and are off to a strong start: UK's newest unicorns with a team of just over 400 people top 10 fastest-growing tech companies in the UK Profitable since 2017 Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot ) So far, we've rebuilt theBig Threeconsumer finance products from scratch: loans, credit cards and car finance. We get money into our customers' hands in minutes instead of days. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets(UK and US)where trillions worth of these are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo best technologyin-house, using new data sources, machine learning and AI to make machines do the heavy lifting About the role We're looking for aSenior React Native Engineerto join our Zable Credit Card team,joining a cross-functional team building and refining features for ourexisting iOS & Android applications, used by over450,000 customers. Over the last 6 months we've introduced new features likeVariable Recurring PaymentswithOpen Banking, enabled customers to instantly spend upon approval usingApple & Google Pay, and expanded our offering by introducingloan offers for eligible customersfrom oursister product, Lendable. Our next focus is on continuing tobuild key features that delight customersanddrive self-serve automationas we surpass half a million customers, allowing our cardholders to manage as many aspects of their account directly via our apps as possible. Alongside feature work we also put a big focus onimproving performance,reducing tech debt, andimproving scalability. Our ideal engineer is detail focused and resourceful, and keen to understand the bigger picture outside of their product team, contributing to wider engineering and business initiatives thathelp us scale our UKandUS based productsas we continue togrow. About you You have asolidunderstanding of modern Javascript with Typescript You have commercial experience withcross-platform mobile development using React Native You have a strong understanding of the different needs of mobile users across a variety of platforms and devices Youare an advocate for automated testing, and take a pragmatic approach to implementing and improving the various phases of the testing pyramid You can quicklyidentify and assess technical debtand are keen to make the case for remedying it whenever the opportunity arises You understand the importance ofcatering to users with accessibility needs, and are familiar with the approaches and tooling required to ensure accessibility guidelines and best practices are adhered to You have experience working with product owners tobreak down business requirements into deliverable tasksand estimate the complexity of their implementation. You can quickly identify the difficulties of implementing a feature from an initial design wireframe or outline spec and are comfortable putting forward alternative approaches where appropriate You haveexperience mentoring and supporting other engineers,playing a role in their personal and professional growth, and enabling them to succeed. What would make you stand out You've used Firebase to support product functionality, in particular with Firebase Remote Config and Firebase Cloud Messaging You've worked with OpenAPI/Swagger specifications to help define API requirements and contracts,collaborating with backend developers to agree on best approacheswhen scoping work that requires new and updated schemas You have in-depth experience ofmobile performance best practicesanddebugging You've employed staged rollouts andmultivariate testing approachesto release new features andtest hypotheses You haveexperience of UI or UX design. You feel at ease discussing approaches with product designers, and are happy to get involved in making design decisions where required You've built, or worked on,products that have scaled from zero users to tens or hundreds of thousands (or more), and can apply what you learnt in new contexts Interview process Aquickvideo call with a member of our talent team to learn more about you A30-minutevideo call with an engineer to discuss your experience and answer any initial technical questions you have about the role Ashort React Native coding exerciseto complete in your own time FinalOnsite or Videointerviews; Atechnical session with your peerswhere you'll discuss your solution to the exercise, talk through some problems and scenarios, and dig deeper into your technical experience An interview with anEngineering Managerto explore your motivations and goals, assess how you could play a part in your team's success, and better understand how we could help you thrive in your role.
Role: Account Director (FTC - 14 months) Location: London, England, United Kingdom (Hybrid x3 Days onsite) ROLE MISSION OLIVER has an opening for a talented Account Director looking for an exciting new challenge on OLIVER's most awarded creative account , a world-renowned publishing brand. This is a pivotal role within the agency and will ensure the smooth creation of award-winning creative work. The role requires a natural people person who is confident bringing together and leading clients , creative and design teams to deliver award-winning integrated campaign s across the full marketing mix . You'll be responsible for owning the creative process working alongside our existing talented team to drive projects from brief to delivery , ensuring the right talent is assigned to fulfil projects to the highest standards . The right candidate will have a love of great creative and an appreciation of the craft it takes to deliver it well and be experience d in juggling multiple integrated projects across various channels including ATL / BLT, digital and CR M. ABOUT YOU This role requires a diligent, positive, and high-energy individual with great people skills and a solid agency background. You'll have excellent account leadership skills with financial and commercial acumen, strong creative judgment, and the ability to tie everything back to a clear and defined strategy. You'll have the confidence, empathy, and pragmatism to stand up for what is creatively and strategically right. As an excellent relationship-builder, you will need to be great with creative teams and clients alike, hard-working, and passionate about producing the best creative product for the clients, agency, and yourself. A self-motivated problem solver who can see the bigger picture, anticipate the client's next move and identify changes that could be made to enhance the team's performance, processes, and client relationship. You'll be able to manage expectations brilliantly, being clear and transparent with all agency teams, clients, and stakeholders to ensure timings and costs are adhered to but not at the detriment of the quality of the work. You'll have a natural curiosity and get to know the client's business, becoming a true client partner, guiding them on best practices, influencing and challenging them whilst maintaining a positive relationship. An energetic, enthusiastic multitasker with a meticulous attention to detail A natural team player who is unafraid to voice opinions and play a key role in our intelligent, hard-working, and fun-loving team and company. You're someone who not only understands the process but also looks for ways to improve based on efficiency and quality. Financial savvy able to fully scope projects, manage billing and forecast spend and growth. Most importantly, you will establish yourself as a safe pair of hands, ensuring nothing falls through the cracks on projects and day-to-day management of the account. WHAT YOU WILL BE DOING IN YOUR ROLE Lead projects independently including, client kick off and internal WIP meetings, etc. Hold daily stand ups as required, providing detailed status updates with clear next steps and ownership against actions. Own the end-to-end process of projects across offline and digital, creative concepting, design, artwork, and digital build, through to final delivery to Media Partners. Management of workflow pipeline, upcoming briefs and resource requirement keeping client and agency teams accountable to deadlines and processes. Monitor and allocate resources for upcoming briefs, solving resource requirements in advanceon bottlenecks occurring. Drive project efficiency and creative excellence at all times. Work collaboratively, motivate and encourage the teams ensuring all team members remain focused on delivering the best work possible and feel supported in doing so. Create and communicate project estimates and timelines, effectively measuring progress against each throughout the delivery process to ensure projects deliver on brief, on time, and on budget. Driving consistencies and efficiencies across all agency communications, creative and formal presentations Reporting on account health to clients and wider business, crafting a compelling narrative that has focus and proactive solutions to drive quality, efficiencies and effectiveness. Managing account growth including creative, people and financial. Working closely with the account's Business Director, you'll drive an inspirational, creative culture across both agency and client teams. Be seen as the voice of reason, getting under the skin of your projects and presenting all problems with a solution. Line management and matrix team management. WHAT SKILLS & QUALIFICATIONS WILL HELP YOU BE SUCCESSFUL Experience working in a fast-paced agency environment with the ability to prioritise multiple time sensitive tasks Work well under pressure with strong attention to detail and consistency Highly organised with a logical, solution focused approach to challenges The ability to monitor work closely and manage team members to meet tight deadlines implementing change management to a project plan as necessary Entrepreneurial spirit and willing to learn the key skills for running a business 6+ Years' experience with creative agencies, at least 2+ at Account Director level Integrated campaign management essential CRM experience would be beneficial Competent efficiency in Microsoft Office and Google software including Word, Excel, PowerPoint and project planning software is a plus Sound understanding of the creative process within a fast-paced, creative environment Financially competent and commercial savvy - estimating, forecasting, costs, invoicing, etc Confident communication skills with internal teams, discipline leads and client services Track record in executing campaigns across multiple platforms Booking and managing resource Experience dealing directly with clients is essential A LITTLE BIT ABOUT US: Lots of agencies say they're different. OLIVER is. OLIVER believes that agencies work better inside a brand's organisation, delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions. Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming. OTHER INFO TO KNOW: To see the company benefits you will receive when you become part of team, please see Our benefits. If you want to check that we are real people - please visit our Instagram . AMBITION - FOR OUR CLIENTS, OUR COMPANY, OUR COLLEAGUES, AND OURSELVES. ALWAYS STRETCHING THE LIMITS OF POSSIBILITY IMAGINATION - ALWAYS CHALLENGING CONVENTION AND THE STATUS QUO. CREATING NEW IDEAS AND NEW WAYS OF BEING THROUGH THE POWER OF IMAGINATION Inclusion - TO BE ACTIVELY PRO-INCLUSIVE AND ANTI-RACIST ACROSS OUR COMMUNITY, CLIENTS AND CREATIONS LEARNING - CONSTANTLY SEEKING DEEP UNDERSTANDING AND KNOWLEDGE THROUGH LISTENING AND LEARNING Results - Setting goals and taking responsibility for them. Inspiration - Leading change through inspiring ideas and leadership We recognise that some diverse groups are underrepresented within our industry and would welcome people from all backgrounds to apply. If you need us to make any adjustments to make your application process easier, please let us know by emailing Follow us on Instagram oliver.talent Job Id: 8763
Apr 30, 2024
Full time
Role: Account Director (FTC - 14 months) Location: London, England, United Kingdom (Hybrid x3 Days onsite) ROLE MISSION OLIVER has an opening for a talented Account Director looking for an exciting new challenge on OLIVER's most awarded creative account , a world-renowned publishing brand. This is a pivotal role within the agency and will ensure the smooth creation of award-winning creative work. The role requires a natural people person who is confident bringing together and leading clients , creative and design teams to deliver award-winning integrated campaign s across the full marketing mix . You'll be responsible for owning the creative process working alongside our existing talented team to drive projects from brief to delivery , ensuring the right talent is assigned to fulfil projects to the highest standards . The right candidate will have a love of great creative and an appreciation of the craft it takes to deliver it well and be experience d in juggling multiple integrated projects across various channels including ATL / BLT, digital and CR M. ABOUT YOU This role requires a diligent, positive, and high-energy individual with great people skills and a solid agency background. You'll have excellent account leadership skills with financial and commercial acumen, strong creative judgment, and the ability to tie everything back to a clear and defined strategy. You'll have the confidence, empathy, and pragmatism to stand up for what is creatively and strategically right. As an excellent relationship-builder, you will need to be great with creative teams and clients alike, hard-working, and passionate about producing the best creative product for the clients, agency, and yourself. A self-motivated problem solver who can see the bigger picture, anticipate the client's next move and identify changes that could be made to enhance the team's performance, processes, and client relationship. You'll be able to manage expectations brilliantly, being clear and transparent with all agency teams, clients, and stakeholders to ensure timings and costs are adhered to but not at the detriment of the quality of the work. You'll have a natural curiosity and get to know the client's business, becoming a true client partner, guiding them on best practices, influencing and challenging them whilst maintaining a positive relationship. An energetic, enthusiastic multitasker with a meticulous attention to detail A natural team player who is unafraid to voice opinions and play a key role in our intelligent, hard-working, and fun-loving team and company. You're someone who not only understands the process but also looks for ways to improve based on efficiency and quality. Financial savvy able to fully scope projects, manage billing and forecast spend and growth. Most importantly, you will establish yourself as a safe pair of hands, ensuring nothing falls through the cracks on projects and day-to-day management of the account. WHAT YOU WILL BE DOING IN YOUR ROLE Lead projects independently including, client kick off and internal WIP meetings, etc. Hold daily stand ups as required, providing detailed status updates with clear next steps and ownership against actions. Own the end-to-end process of projects across offline and digital, creative concepting, design, artwork, and digital build, through to final delivery to Media Partners. Management of workflow pipeline, upcoming briefs and resource requirement keeping client and agency teams accountable to deadlines and processes. Monitor and allocate resources for upcoming briefs, solving resource requirements in advanceon bottlenecks occurring. Drive project efficiency and creative excellence at all times. Work collaboratively, motivate and encourage the teams ensuring all team members remain focused on delivering the best work possible and feel supported in doing so. Create and communicate project estimates and timelines, effectively measuring progress against each throughout the delivery process to ensure projects deliver on brief, on time, and on budget. Driving consistencies and efficiencies across all agency communications, creative and formal presentations Reporting on account health to clients and wider business, crafting a compelling narrative that has focus and proactive solutions to drive quality, efficiencies and effectiveness. Managing account growth including creative, people and financial. Working closely with the account's Business Director, you'll drive an inspirational, creative culture across both agency and client teams. Be seen as the voice of reason, getting under the skin of your projects and presenting all problems with a solution. Line management and matrix team management. WHAT SKILLS & QUALIFICATIONS WILL HELP YOU BE SUCCESSFUL Experience working in a fast-paced agency environment with the ability to prioritise multiple time sensitive tasks Work well under pressure with strong attention to detail and consistency Highly organised with a logical, solution focused approach to challenges The ability to monitor work closely and manage team members to meet tight deadlines implementing change management to a project plan as necessary Entrepreneurial spirit and willing to learn the key skills for running a business 6+ Years' experience with creative agencies, at least 2+ at Account Director level Integrated campaign management essential CRM experience would be beneficial Competent efficiency in Microsoft Office and Google software including Word, Excel, PowerPoint and project planning software is a plus Sound understanding of the creative process within a fast-paced, creative environment Financially competent and commercial savvy - estimating, forecasting, costs, invoicing, etc Confident communication skills with internal teams, discipline leads and client services Track record in executing campaigns across multiple platforms Booking and managing resource Experience dealing directly with clients is essential A LITTLE BIT ABOUT US: Lots of agencies say they're different. OLIVER is. OLIVER believes that agencies work better inside a brand's organisation, delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions. Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming. OTHER INFO TO KNOW: To see the company benefits you will receive when you become part of team, please see Our benefits. If you want to check that we are real people - please visit our Instagram . AMBITION - FOR OUR CLIENTS, OUR COMPANY, OUR COLLEAGUES, AND OURSELVES. ALWAYS STRETCHING THE LIMITS OF POSSIBILITY IMAGINATION - ALWAYS CHALLENGING CONVENTION AND THE STATUS QUO. CREATING NEW IDEAS AND NEW WAYS OF BEING THROUGH THE POWER OF IMAGINATION Inclusion - TO BE ACTIVELY PRO-INCLUSIVE AND ANTI-RACIST ACROSS OUR COMMUNITY, CLIENTS AND CREATIONS LEARNING - CONSTANTLY SEEKING DEEP UNDERSTANDING AND KNOWLEDGE THROUGH LISTENING AND LEARNING Results - Setting goals and taking responsibility for them. Inspiration - Leading change through inspiring ideas and leadership We recognise that some diverse groups are underrepresented within our industry and would welcome people from all backgrounds to apply. If you need us to make any adjustments to make your application process easier, please let us know by emailing Follow us on Instagram oliver.talent Job Id: 8763
Fox's Burton's Companies
St. Albans, Hertfordshire
Company description: About us: We are FBC UK, Fox's Burton's Companies! And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge). FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company. We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We bake our incredible biscuits at eight bakeries across the UK, located at Ilse of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset. We also have offices for our supporting services in St Albans, Liverpool and Moreton. Together, we employ circa 4,000 amazing employees across all our locations. We are currently the second biscuit manufacturer in the UK market with a strong ambition of becoming the number two biscuit manufacturer worldwide.We are proud to be part of the Ferrero enlarged family: such a fantastic and successful business. The Ferrero Group operates in more than 50 countries, with products sold in over 170 countries, represented by almost 38.000 employees worldwide, and a consolidated turnover of €12.7 billion (2020-21).Along with our fantastic brand portfolio, we also have long-term agreements to manufacture several sweet & savoury snacks across Mars, Jacobs, and LU branded products. In addition, we are proud to be a strategic partner for many retailer-branded products.Our employees make our business special. With strong family values, we believe FBC UK is a more prosperous and fun place to work with when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial and supporting each whilst meeting our business goals. And don't forget work hard but play harder! Job description: About the Role We have an exciting opportunity to join our IT function here at FBC! As part of the IT Operations team, you will be responsible for supporting HO business users with their day to day IT enquires and issues as well as the working alongside the wider IT team, Support Engineers, the AMS Service Desk and cross departmental teams, to ensure best for FBC-UK IT support is delivered. What does your typical day look like? Provide IT support, in person or via Teams & email, to ensure maximum productivity of the HO users in their use of IT equipment and solutions Ensure all issues are taken in a professional manner, with a high degree of customer service adhering to agreed service protocols and procedures. Take ownership of issues escalated to you by the IT Management team, or outsourced service partners e.g. ServiceNow incidents and requests, and proactively manage through to completion in a timely manner to meet departmental service level agreements (SLA). To allocate or escalate calls that cannot be dealt with to the appropriate support team internally or through external support partners. To proactively monitor incidents are passed over to the support teams and ensure where possible they are resolved within SLA. When required, pass calls over to a contracted third party and manage through to completion. Ensure users are supported so they can become self-sufficient in the use of site based audio visual and conference equipment To complete daily task / job list and administrative duties as agreed with the Local Infrastructure Manager. Install approved software on remote clients when appropriate. Assist in the procurement and distribution of mobiles phones, including administration of moves and changes. Ensure discretion when dealing with confidential information. What are the key ingredients for the role? 1/2 or more years of experience in IT Support or similar role Can work independently as well as communicate effectively with the wider team Working within a team to deliver projects Support core working on site days at Head Office by attending on Tuesday, Wednesday and Thursday Flexibility to travel between sites as and when required Diversity Statement FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at FBC UK. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
Apr 30, 2024
Full time
Company description: About us: We are FBC UK, Fox's Burton's Companies! And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge). FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company. We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We bake our incredible biscuits at eight bakeries across the UK, located at Ilse of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset. We also have offices for our supporting services in St Albans, Liverpool and Moreton. Together, we employ circa 4,000 amazing employees across all our locations. We are currently the second biscuit manufacturer in the UK market with a strong ambition of becoming the number two biscuit manufacturer worldwide.We are proud to be part of the Ferrero enlarged family: such a fantastic and successful business. The Ferrero Group operates in more than 50 countries, with products sold in over 170 countries, represented by almost 38.000 employees worldwide, and a consolidated turnover of €12.7 billion (2020-21).Along with our fantastic brand portfolio, we also have long-term agreements to manufacture several sweet & savoury snacks across Mars, Jacobs, and LU branded products. In addition, we are proud to be a strategic partner for many retailer-branded products.Our employees make our business special. With strong family values, we believe FBC UK is a more prosperous and fun place to work with when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial and supporting each whilst meeting our business goals. And don't forget work hard but play harder! Job description: About the Role We have an exciting opportunity to join our IT function here at FBC! As part of the IT Operations team, you will be responsible for supporting HO business users with their day to day IT enquires and issues as well as the working alongside the wider IT team, Support Engineers, the AMS Service Desk and cross departmental teams, to ensure best for FBC-UK IT support is delivered. What does your typical day look like? Provide IT support, in person or via Teams & email, to ensure maximum productivity of the HO users in their use of IT equipment and solutions Ensure all issues are taken in a professional manner, with a high degree of customer service adhering to agreed service protocols and procedures. Take ownership of issues escalated to you by the IT Management team, or outsourced service partners e.g. ServiceNow incidents and requests, and proactively manage through to completion in a timely manner to meet departmental service level agreements (SLA). To allocate or escalate calls that cannot be dealt with to the appropriate support team internally or through external support partners. To proactively monitor incidents are passed over to the support teams and ensure where possible they are resolved within SLA. When required, pass calls over to a contracted third party and manage through to completion. Ensure users are supported so they can become self-sufficient in the use of site based audio visual and conference equipment To complete daily task / job list and administrative duties as agreed with the Local Infrastructure Manager. Install approved software on remote clients when appropriate. Assist in the procurement and distribution of mobiles phones, including administration of moves and changes. Ensure discretion when dealing with confidential information. What are the key ingredients for the role? 1/2 or more years of experience in IT Support or similar role Can work independently as well as communicate effectively with the wider team Working within a team to deliver projects Support core working on site days at Head Office by attending on Tuesday, Wednesday and Thursday Flexibility to travel between sites as and when required Diversity Statement FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at FBC UK. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
Full Stack Engineer C#, .Net Core, MVC, Azure, Javascript £40,000-£55,000 Greenfield Projects Tech for Good Hybrid Working Lincolnshire Progression Opportunities & Much More. The Role & The Company We are currently on the hunt for a Full Stack Software Developer (C#, .Net) to join a growing Tech for Good business based in Lincolnshire. As a Developer you will be working on the development of web applications, API's, Messaging & Integration solutions using C#, .Net Core, MVC, SQL and Angular. You will be working on a product which supports the delivery of sexual health services in the UK. This includes building a complete business management system which supports administrative, clinical and service management functions along with additional patient facing technologies including patient kiosks and online systems. You will have the opportunity to design, build and maintain existing code by utilizing your skills in C#, .Net and Angular. Skills C# .Net Core MVC JavaScript SQL Interested? Apply now for immediate consideration. Please only apply if you reside in the UK and have a right to work. Not for you? We pay £1000 for any successful referrals, feel free to email me at Full Stack Engineer C#, .Net Core, MVC, Azure £40,000-£55,000 Greenfield Projects Tech for Good Hybrid Working Lincolnshire Progression Opportunities & Much More. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Apr 29, 2024
Full time
Full Stack Engineer C#, .Net Core, MVC, Azure, Javascript £40,000-£55,000 Greenfield Projects Tech for Good Hybrid Working Lincolnshire Progression Opportunities & Much More. The Role & The Company We are currently on the hunt for a Full Stack Software Developer (C#, .Net) to join a growing Tech for Good business based in Lincolnshire. As a Developer you will be working on the development of web applications, API's, Messaging & Integration solutions using C#, .Net Core, MVC, SQL and Angular. You will be working on a product which supports the delivery of sexual health services in the UK. This includes building a complete business management system which supports administrative, clinical and service management functions along with additional patient facing technologies including patient kiosks and online systems. You will have the opportunity to design, build and maintain existing code by utilizing your skills in C#, .Net and Angular. Skills C# .Net Core MVC JavaScript SQL Interested? Apply now for immediate consideration. Please only apply if you reside in the UK and have a right to work. Not for you? We pay £1000 for any successful referrals, feel free to email me at Full Stack Engineer C#, .Net Core, MVC, Azure £40,000-£55,000 Greenfield Projects Tech for Good Hybrid Working Lincolnshire Progression Opportunities & Much More. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Cherry Professional - Relationship Led Recruitment
Nottingham, Nottinghamshire
1st Line IT Support Technician Telford Salary - £25000 - £29000 Annual bonus. Cherry Professional are currently working with a well established Engineering & Design company . You will be responsible for all the technical aspects of a project, diagnosing and troubleshooting software and hardware, providing first line support to engineers on site Responsibilities: Conduct thorough testing of all technical solutions to ensure they are proven to be robust and suitable for intended application Data analysis - Produce various weekly/monthly technical reports for distribution to Project Managers and higher management teams Open RMA cases and liaise with suppliers to get faulty equipment returned/ repaired whilst maintaining internal log Execution of first line technical support with AV knowledge and the skillset to diagnose and fix issues Competently building, configuring and testing media and SOC players Provide knowledge and experience with Windows, Android and iOS programmes Implement and maintain asset registers for digital hardware Be comfortable and enthusiastic about learning new software - in particular, content management system which requires daily monitoring and rapid response to issues Support on site AV engineers with tech support Implement and update comprehensive tech related documentation such as training documents, good practice guides and maintenance manuals Ideal Candidate: Working knowledge of ERP & CRM systems such as Big Change/SAP/Microsoft Dynamics AX/Visual/JD Edwards. Ability to work as part of a diverse team. Strong MS Office Suite (Excel, Word, Power Point, MS Project Excellent verbal and written communication skills Customer Focus Continuous Improvement Customer Service/Innovation Management Cherry Professional are recruiting on behalf of their clientRoles you may have applied for: Digital Solutions Technician, Digital Solutions Technician, IT Support Advisor or IT Helpdesk Advisor. Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
Apr 29, 2024
Full time
1st Line IT Support Technician Telford Salary - £25000 - £29000 Annual bonus. Cherry Professional are currently working with a well established Engineering & Design company . You will be responsible for all the technical aspects of a project, diagnosing and troubleshooting software and hardware, providing first line support to engineers on site Responsibilities: Conduct thorough testing of all technical solutions to ensure they are proven to be robust and suitable for intended application Data analysis - Produce various weekly/monthly technical reports for distribution to Project Managers and higher management teams Open RMA cases and liaise with suppliers to get faulty equipment returned/ repaired whilst maintaining internal log Execution of first line technical support with AV knowledge and the skillset to diagnose and fix issues Competently building, configuring and testing media and SOC players Provide knowledge and experience with Windows, Android and iOS programmes Implement and maintain asset registers for digital hardware Be comfortable and enthusiastic about learning new software - in particular, content management system which requires daily monitoring and rapid response to issues Support on site AV engineers with tech support Implement and update comprehensive tech related documentation such as training documents, good practice guides and maintenance manuals Ideal Candidate: Working knowledge of ERP & CRM systems such as Big Change/SAP/Microsoft Dynamics AX/Visual/JD Edwards. Ability to work as part of a diverse team. Strong MS Office Suite (Excel, Word, Power Point, MS Project Excellent verbal and written communication skills Customer Focus Continuous Improvement Customer Service/Innovation Management Cherry Professional are recruiting on behalf of their clientRoles you may have applied for: Digital Solutions Technician, Digital Solutions Technician, IT Support Advisor or IT Helpdesk Advisor. Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
We have an excellent opportunity for a 2nd/3rd Line IT Engineer to join our client in Chessington, Surrey. My client is extremely keen on having motivated employees keen to progress in their careers and learn new technologies. The 2nd/3rd Line IT Engineer will pick up any issues the 1st Line team cannot resolve. The 2nd/3rd Line IT Engineer will primarily be based at my client's office in Chessington. You may be required to visit a customer's office from time to time, so the successful candidate must have a vehicle. Technical Skill Requirements: Operational knowledge of ICT hardware & software & the integration of the two Operational knowledge of Windows and Mac OS environments (Windows 10 & 11 / Mac OSX / iOS) & Windows Server /2016/2019/2022/Azure, Active Directory, DHCP, DNS, M365, Google Workspace Working knowledge of mobile devices and MDMs - Android / Windows / iPhone - Meraki MDM/Lightspeed Working knowledge of VMWare ESXi and Hyper V Strong knowledge of Group Policy management Strong knowledge of User profiles, Roaming & Mandatory Technical knowledge of Apple Mac hardware & software (including Mac OSX/iPod/iPhone) - desired Working knowledge of common user applications: including Microsoft Office applications (2019 and 365), All common web browsers Established skillset for network communications, network switching hardware - diagnosing faults, switch configurations, efficiently designing topologies, managed Wi-Fi systems Working knowledge of Audio-Visual systems to include - audio hardware/projectors/TVs/Interactive Whiteboards / Interactive Screens Ability to identify & replace faulty hardware Ability to confidently use Microsoft WDS / MDT deployment software (or SCCM/Intune) Personal Skill Requirements: Punctual Willingness to learn new skills Willingness & adaptability in tackling the variety of tasks arising in a school environment as well as business & home environments Ability to use your initiative individually & to work as part of a team To be meticulous, methodical & logical in completing tasks & in making decisions Ability to take a lead role in small to medium-sized projects Comfortable in surroundings of various age groups Ability to build & maintain a rapport with clients High Level of Customer Service Skills Full UK Driver's Licence
Apr 29, 2024
Full time
We have an excellent opportunity for a 2nd/3rd Line IT Engineer to join our client in Chessington, Surrey. My client is extremely keen on having motivated employees keen to progress in their careers and learn new technologies. The 2nd/3rd Line IT Engineer will pick up any issues the 1st Line team cannot resolve. The 2nd/3rd Line IT Engineer will primarily be based at my client's office in Chessington. You may be required to visit a customer's office from time to time, so the successful candidate must have a vehicle. Technical Skill Requirements: Operational knowledge of ICT hardware & software & the integration of the two Operational knowledge of Windows and Mac OS environments (Windows 10 & 11 / Mac OSX / iOS) & Windows Server /2016/2019/2022/Azure, Active Directory, DHCP, DNS, M365, Google Workspace Working knowledge of mobile devices and MDMs - Android / Windows / iPhone - Meraki MDM/Lightspeed Working knowledge of VMWare ESXi and Hyper V Strong knowledge of Group Policy management Strong knowledge of User profiles, Roaming & Mandatory Technical knowledge of Apple Mac hardware & software (including Mac OSX/iPod/iPhone) - desired Working knowledge of common user applications: including Microsoft Office applications (2019 and 365), All common web browsers Established skillset for network communications, network switching hardware - diagnosing faults, switch configurations, efficiently designing topologies, managed Wi-Fi systems Working knowledge of Audio-Visual systems to include - audio hardware/projectors/TVs/Interactive Whiteboards / Interactive Screens Ability to identify & replace faulty hardware Ability to confidently use Microsoft WDS / MDT deployment software (or SCCM/Intune) Personal Skill Requirements: Punctual Willingness to learn new skills Willingness & adaptability in tackling the variety of tasks arising in a school environment as well as business & home environments Ability to use your initiative individually & to work as part of a team To be meticulous, methodical & logical in completing tasks & in making decisions Ability to take a lead role in small to medium-sized projects Comfortable in surroundings of various age groups Ability to build & maintain a rapport with clients High Level of Customer Service Skills Full UK Driver's Licence
MFK Recruitment
Newcastle Upon Tyne, Tyne And Wear
We have an excellent opportunity for a Software Engineering Manager to join a multi-award-winning Health and Fitness brand. This is a fully remote opportunity although, you can also visit their office (if you would like to!) in the North-East of England. If you're looking for a boring office job where you can hide behind your computer screen, then this is not the place for you! Everyone who works for the company is an exceptional person, creative, hard-working and talented. They have incredibly high standards and are on the hunt for world-class people who'll blow them away with their talent and passion. As Software Engineering Manager, you'll support our technical teams and in the progression of groundbreaking digital products. Your role will focus on streamlining daily managerial duties, optimising sprint organisation and working with our Head of Engineering to develop strategies for our technical products going forward. This is a hands-on role that requires a balance between managerial duties and technical acumen. You'll be working with our software engineers to build and maintain features, and act as an intermediary between the developers and key stakeholders in the business. Software Engineering Manager - Responsibilities: Mentor and manage a team of software engineers to develop high-quality, scalable and innovative solutions. Conduct code reviews and give feedback. Work closely with Product Owners and Scrum Masters to enhance sprint efficiency, ensuring timely delivery and addressing any impediments. Acting as a conduit between the developers and the Head of Engineering. Ensure that engineering solutions align with the product vision and can be effectively implemented using our chosen technologies. Play a crucial role in resource allocation, ensuring that each sprint is adequately staffed and the team remains agile. Cultivate a culture of transparent communication and continuous feedback among the development team, Product Owners, and the Head of Engineering. Assist in roadmap planning, helping to define short-term and mid-term goals for the team. Engage in direct people management responsibilities including: conducting regular 1:1s, writing performance reviews, mediating and resolving conflicts, and creating an environment that fosters motivation, growth, and overall team well-being. Software Engineering Manager - Skills and qualifications: Minimum of 5 years of experience in software development, with at least 1 year in a leadership role within a tech-based company. Solid experience in mid-level managerial roles in software development contexts, ideally in tech scale-ups. Knowledge of software architecture, cloud technologies, and modern programming languages. Professional experience on our stack, either: ? Typescript, AWS services (including Lambda, API Gateway, RDS, ? SES), Serverless, Postgres, and MongoDB. ? Or, mobile application development, specifically Kotlin (Jetpack Compose) for Android and Swift (SwiftUI) for iOS. Experience with Agile development methodologies, user stories and BDD, with DevOps principles, and CI/CD pipelines (e.g. GitHub actions, CircleCI). Proven ability to optimise team efficiency, balancing both strategic and operational needs. Exceptional project management and communication skills with the ability to effectively convey complex technical information to non-technical stakeholders. Strong leadership skills with an ability to motivate and inspire teams. The ability to make decisions and willingness to challenge, validate and qualify your ideas and assumptions, acting in the interests of the business and the user. A keen interest in advancements in the field, including new technologies, latest frameworks, new libraries or interesting blog posts. Benefits: Free memberships to internal products 25 days holiday + bank holidays. Generous discounts on all merchandise. Staff fun days and socials Many opportunities for career development, as well as opportunities for training and personal development. Enhanced sick pay, maternity and paternity pay. An incredible, fun and creative environment. We treat people like friends and family, not co-workers. Zero-toxicity Free on-site gym. Smoke-free site. Free tea, coffee and snacks on-site.
Apr 29, 2024
Full time
We have an excellent opportunity for a Software Engineering Manager to join a multi-award-winning Health and Fitness brand. This is a fully remote opportunity although, you can also visit their office (if you would like to!) in the North-East of England. If you're looking for a boring office job where you can hide behind your computer screen, then this is not the place for you! Everyone who works for the company is an exceptional person, creative, hard-working and talented. They have incredibly high standards and are on the hunt for world-class people who'll blow them away with their talent and passion. As Software Engineering Manager, you'll support our technical teams and in the progression of groundbreaking digital products. Your role will focus on streamlining daily managerial duties, optimising sprint organisation and working with our Head of Engineering to develop strategies for our technical products going forward. This is a hands-on role that requires a balance between managerial duties and technical acumen. You'll be working with our software engineers to build and maintain features, and act as an intermediary between the developers and key stakeholders in the business. Software Engineering Manager - Responsibilities: Mentor and manage a team of software engineers to develop high-quality, scalable and innovative solutions. Conduct code reviews and give feedback. Work closely with Product Owners and Scrum Masters to enhance sprint efficiency, ensuring timely delivery and addressing any impediments. Acting as a conduit between the developers and the Head of Engineering. Ensure that engineering solutions align with the product vision and can be effectively implemented using our chosen technologies. Play a crucial role in resource allocation, ensuring that each sprint is adequately staffed and the team remains agile. Cultivate a culture of transparent communication and continuous feedback among the development team, Product Owners, and the Head of Engineering. Assist in roadmap planning, helping to define short-term and mid-term goals for the team. Engage in direct people management responsibilities including: conducting regular 1:1s, writing performance reviews, mediating and resolving conflicts, and creating an environment that fosters motivation, growth, and overall team well-being. Software Engineering Manager - Skills and qualifications: Minimum of 5 years of experience in software development, with at least 1 year in a leadership role within a tech-based company. Solid experience in mid-level managerial roles in software development contexts, ideally in tech scale-ups. Knowledge of software architecture, cloud technologies, and modern programming languages. Professional experience on our stack, either: ? Typescript, AWS services (including Lambda, API Gateway, RDS, ? SES), Serverless, Postgres, and MongoDB. ? Or, mobile application development, specifically Kotlin (Jetpack Compose) for Android and Swift (SwiftUI) for iOS. Experience with Agile development methodologies, user stories and BDD, with DevOps principles, and CI/CD pipelines (e.g. GitHub actions, CircleCI). Proven ability to optimise team efficiency, balancing both strategic and operational needs. Exceptional project management and communication skills with the ability to effectively convey complex technical information to non-technical stakeholders. Strong leadership skills with an ability to motivate and inspire teams. The ability to make decisions and willingness to challenge, validate and qualify your ideas and assumptions, acting in the interests of the business and the user. A keen interest in advancements in the field, including new technologies, latest frameworks, new libraries or interesting blog posts. Benefits: Free memberships to internal products 25 days holiday + bank holidays. Generous discounts on all merchandise. Staff fun days and socials Many opportunities for career development, as well as opportunities for training and personal development. Enhanced sick pay, maternity and paternity pay. An incredible, fun and creative environment. We treat people like friends and family, not co-workers. Zero-toxicity Free on-site gym. Smoke-free site. Free tea, coffee and snacks on-site.
Job Description IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special? 1. You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more. 2. You lead with core values and positive energy. Every day will be a new challenge you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier! 3. You are a student of Lippert! You are always learning more about how the various parts of our business operate and enjoy building relationships across the company. Task description First level support for all IT related issues on the specific plant (i.e. hardware, software, network). Act as intermediary between the end-user and the corporate support specialists or external suppliers for problem resolution and basic services activation (i.e. creation/activation of new AD users, user profile changes, password reset, MFA reset, user deactivation, VPN activation etc.). In charge of basic software installation and configuration along with corporate security tools deployment. Building IT Hardware including desktop and laptops to the corporate standard. Responsible for network configuration for PCs and peripherals. Support for conference calls and set up multimedia rooms in case needed. Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones). First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access requests and changes. o That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested. Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible. Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure. Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. Any other tasks or projects assigned by the IT Operations / InfoSec team. Provide occasional out of hours support. Person specification Education / Qualifications Functional: Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment. Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business. Passionate about customer service and ability to handle challenging customer conversations. Ability to work under pressure. Good knowledge of server operating systems with particular focus on Windows Server / Active Directory. Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective. Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). Leads auditing of IT stock and asset management of site. Technical: Microsoft Windows Server. Strong knowledge of Windows 7/10/11 operating systems. Active Directory (Administration). Multi-factor authentication technology. Basic knowledge of Hypervisor (i.e. VMWare/Hyper V). End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones). Printer management. Knowledge of Microsoft Office 365 suite. Understanding of Networking technologies and concepts. Use of System s monitoring tools. Hardware setup and troubleshooting. Computer parts replacement/upgrade. Good knowledge of Voice Telephony. Other: Strong interpersonal skills, able to communicate across a broad spectrum of users. Excellent oral, written and presentation communication skills
Apr 29, 2024
Full time
Job Description IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special? 1. You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more. 2. You lead with core values and positive energy. Every day will be a new challenge you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier! 3. You are a student of Lippert! You are always learning more about how the various parts of our business operate and enjoy building relationships across the company. Task description First level support for all IT related issues on the specific plant (i.e. hardware, software, network). Act as intermediary between the end-user and the corporate support specialists or external suppliers for problem resolution and basic services activation (i.e. creation/activation of new AD users, user profile changes, password reset, MFA reset, user deactivation, VPN activation etc.). In charge of basic software installation and configuration along with corporate security tools deployment. Building IT Hardware including desktop and laptops to the corporate standard. Responsible for network configuration for PCs and peripherals. Support for conference calls and set up multimedia rooms in case needed. Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones). First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access requests and changes. o That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested. Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible. Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure. Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. Any other tasks or projects assigned by the IT Operations / InfoSec team. Provide occasional out of hours support. Person specification Education / Qualifications Functional: Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment. Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business. Passionate about customer service and ability to handle challenging customer conversations. Ability to work under pressure. Good knowledge of server operating systems with particular focus on Windows Server / Active Directory. Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective. Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). Leads auditing of IT stock and asset management of site. Technical: Microsoft Windows Server. Strong knowledge of Windows 7/10/11 operating systems. Active Directory (Administration). Multi-factor authentication technology. Basic knowledge of Hypervisor (i.e. VMWare/Hyper V). End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones). Printer management. Knowledge of Microsoft Office 365 suite. Understanding of Networking technologies and concepts. Use of System s monitoring tools. Hardware setup and troubleshooting. Computer parts replacement/upgrade. Good knowledge of Voice Telephony. Other: Strong interpersonal skills, able to communicate across a broad spectrum of users. Excellent oral, written and presentation communication skills
We have an excellent opportunity for an IT Service Desk Escalation Engineer to join our client in Chessington, Surrey. My client is extremely keen on having motivated employees keen to progress in their careers and learn new technologies. The IT Service Desk Escalation Engineer will pick up any issues the 1st Line team cannot resolve. The IT Service Desk Escalation Engineer will primarily be based at my client's office in Chessington. You may be required to visit a customer's office from time to time, so the successful candidate must have a vehicle. Technical Skill Requirements: Operational knowledge of ICT hardware & software & the integration of the two Operational knowledge of Windows and Mac OS environments (Windows 10 & 11 / Mac OSX / iOS) & Windows Server /2016/2019/2022/Azure, Active Directory, DHCP, DNS, M365, Google Workspace Working knowledge of mobile devices and MDMs - Android / Windows / iPhone - Meraki MDM/Lightspeed Working knowledge of VMWare ESXi and Hyper V Strong knowledge of Group Policy management Strong knowledge of User profiles, Roaming & Mandatory Technical knowledge of Apple Mac hardware & software (including Mac OSX/iPod/iPhone) - desired Working knowledge of common user applications: including Microsoft Office applications (2019 and 365), All common web browsers Established skillset for network communications, network switching hardware - diagnosing faults, switch configurations, efficiently designing topologies, managed Wi-Fi systems Working knowledge of Audio-Visual systems to include - audio hardware/projectors/TVs/Interactive Whiteboards / Interactive Screens Ability to identify & replace faulty hardware Ability to confidently use Microsoft WDS / MDT deployment software (or SCCM/Intune) Personal Skill Requirements: Punctual Willingness to learn new skills Willingness & adaptability in tackling the variety of tasks arising in a school environment as well as business & home environments Ability to use your initiative individually & to work as part of a team To be meticulous, methodical & logical in completing tasks & in making decisions Ability to take a lead role in small to medium-sized projects Comfortable in surroundings of various age groups Ability to build & maintain a rapport with clients High Level of Customer Service Skills Full UK Driver's Licence
Apr 29, 2024
Full time
We have an excellent opportunity for an IT Service Desk Escalation Engineer to join our client in Chessington, Surrey. My client is extremely keen on having motivated employees keen to progress in their careers and learn new technologies. The IT Service Desk Escalation Engineer will pick up any issues the 1st Line team cannot resolve. The IT Service Desk Escalation Engineer will primarily be based at my client's office in Chessington. You may be required to visit a customer's office from time to time, so the successful candidate must have a vehicle. Technical Skill Requirements: Operational knowledge of ICT hardware & software & the integration of the two Operational knowledge of Windows and Mac OS environments (Windows 10 & 11 / Mac OSX / iOS) & Windows Server /2016/2019/2022/Azure, Active Directory, DHCP, DNS, M365, Google Workspace Working knowledge of mobile devices and MDMs - Android / Windows / iPhone - Meraki MDM/Lightspeed Working knowledge of VMWare ESXi and Hyper V Strong knowledge of Group Policy management Strong knowledge of User profiles, Roaming & Mandatory Technical knowledge of Apple Mac hardware & software (including Mac OSX/iPod/iPhone) - desired Working knowledge of common user applications: including Microsoft Office applications (2019 and 365), All common web browsers Established skillset for network communications, network switching hardware - diagnosing faults, switch configurations, efficiently designing topologies, managed Wi-Fi systems Working knowledge of Audio-Visual systems to include - audio hardware/projectors/TVs/Interactive Whiteboards / Interactive Screens Ability to identify & replace faulty hardware Ability to confidently use Microsoft WDS / MDT deployment software (or SCCM/Intune) Personal Skill Requirements: Punctual Willingness to learn new skills Willingness & adaptability in tackling the variety of tasks arising in a school environment as well as business & home environments Ability to use your initiative individually & to work as part of a team To be meticulous, methodical & logical in completing tasks & in making decisions Ability to take a lead role in small to medium-sized projects Comfortable in surroundings of various age groups Ability to build & maintain a rapport with clients High Level of Customer Service Skills Full UK Driver's Licence
My client, a dynamic and agile private sector company is seeking a skilled Senior Desktop Engineer to join their End User Computing team with enterprise level experience who can hit the ground running. You'll play an instrumental role in supporting their customers and shareholders whilst being given plenty of opportunity to better your skillset and take on new challenges through employee development. The Senior Desktop Engineer will provide enterprise support to multiple large clients at several sites across the Southwest. The role will involve managing and administering the technology and tools used to provision and support end user devices throughout their lifecycle. This role is hybrid working, with a realistic expectation to attend the office in Plymouth one day a week. Job Overview: You will be responsible for ensuring the stability, security, and optimal performance of desktops, laptops, tables and mobile devices, as well as providing technical expertise to resolve complex issues. This position offers an exciting opportunity for a seasoned professional to contribute to the success of projects and mentor junior team members. Responsibilities: Design, deploy, and maintain end user computing solutions. Provide advanced technical support. Collaborate with cross-functional teams to implement and optimise products and solutions. Evaluate and recommend hardware and software solutions to meet business requirements. Conduct regular system audits for security and performance enhancements (automation). Mentor and guide junior desktop engineers. Stay current with industry trends and emerging technologies. Requirements: Proven experience with device management technologies such as: Microsoft Configuration Manager, Microsoft Intune, Apple Business Manager, Samsung Knox, Google Workspace, Ivanti MobileIron Strong expertise in end user operating systems (Windows, Android, iOS) and applications. Excellent troubleshooting and problem-solving skills. Ability to work independently and collaboratively in a team environment. Effective communication and interpersonal skills. Relevant certifications including one of more of: Microsoft Certified (Windows 10, MCP, MCTS, etc.), ITIL v3 Foundation A full UK Driving License will be required for this role If this sounds like you, get in touch! What do you get? Being part of a highly technical and skilled team Work in a flexible environment Flexible working, with 4 days per week working from home Mobile devices provided Varied training opportunities CVs to Nick ASAP for immediate review
Apr 29, 2024
Full time
My client, a dynamic and agile private sector company is seeking a skilled Senior Desktop Engineer to join their End User Computing team with enterprise level experience who can hit the ground running. You'll play an instrumental role in supporting their customers and shareholders whilst being given plenty of opportunity to better your skillset and take on new challenges through employee development. The Senior Desktop Engineer will provide enterprise support to multiple large clients at several sites across the Southwest. The role will involve managing and administering the technology and tools used to provision and support end user devices throughout their lifecycle. This role is hybrid working, with a realistic expectation to attend the office in Plymouth one day a week. Job Overview: You will be responsible for ensuring the stability, security, and optimal performance of desktops, laptops, tables and mobile devices, as well as providing technical expertise to resolve complex issues. This position offers an exciting opportunity for a seasoned professional to contribute to the success of projects and mentor junior team members. Responsibilities: Design, deploy, and maintain end user computing solutions. Provide advanced technical support. Collaborate with cross-functional teams to implement and optimise products and solutions. Evaluate and recommend hardware and software solutions to meet business requirements. Conduct regular system audits for security and performance enhancements (automation). Mentor and guide junior desktop engineers. Stay current with industry trends and emerging technologies. Requirements: Proven experience with device management technologies such as: Microsoft Configuration Manager, Microsoft Intune, Apple Business Manager, Samsung Knox, Google Workspace, Ivanti MobileIron Strong expertise in end user operating systems (Windows, Android, iOS) and applications. Excellent troubleshooting and problem-solving skills. Ability to work independently and collaboratively in a team environment. Effective communication and interpersonal skills. Relevant certifications including one of more of: Microsoft Certified (Windows 10, MCP, MCTS, etc.), ITIL v3 Foundation A full UK Driving License will be required for this role If this sounds like you, get in touch! What do you get? Being part of a highly technical and skilled team Work in a flexible environment Flexible working, with 4 days per week working from home Mobile devices provided Varied training opportunities CVs to Nick ASAP for immediate review
JOB AD: We are currently looking for a Research Scientist - Natural Language Processing (NLP) to join a London Research Center. In this role, you will have the chance to work on projects that impacting millions of people by analyzing and understanding textual content through innovating and applying advanced NLP, machine learning and deep learning technologies. Key Responsibilities: Carry out state-of-the-art (SOTA) NLP research, such as knowledge graph, key information extraction at different granular levels from texts, textual content understanding and text generation etc. Apply SOTA NLP techniques to practical scenarios such as search and recommendation, while preserving user privacy Literature review and investigate the SOTA NLP technologies regarding specific projects Dataset acquisition Build models with novelty, applicability, and practicality in mind. Model evaluation and iteration Navigate ambiguity that might occur in the projects or relationship with stakeholders Building a demonstration system to showcase the value of strength Write documentation, research papers, or patent application (whichever applicable) Position Requirements: PhD or equivalent Master's Degree plus 4+ years in computing-related fields (such as Computer Science, Engineering, Mathematics, Physics) Publication track records in top tier Computing/NLP/AI/ML conferences or journals Passionate about data and machine learning Programming experience in Python, R, C, or C++ Software engineering background, e.g., you have a Computer Science background, or software engineering working experience Able to work independently and as a team, and drive a project from its inception to the finish line on time Preferred: NLP background with deep learning modelling and library use (e.g. Pytorch, Tensorflow) experience Publications at top-tier conferences such as ACL/EMNLP/NAACL/AAAI/ICLR etc. and journals such as TACL/CL etc.
Apr 29, 2024
Full time
JOB AD: We are currently looking for a Research Scientist - Natural Language Processing (NLP) to join a London Research Center. In this role, you will have the chance to work on projects that impacting millions of people by analyzing and understanding textual content through innovating and applying advanced NLP, machine learning and deep learning technologies. Key Responsibilities: Carry out state-of-the-art (SOTA) NLP research, such as knowledge graph, key information extraction at different granular levels from texts, textual content understanding and text generation etc. Apply SOTA NLP techniques to practical scenarios such as search and recommendation, while preserving user privacy Literature review and investigate the SOTA NLP technologies regarding specific projects Dataset acquisition Build models with novelty, applicability, and practicality in mind. Model evaluation and iteration Navigate ambiguity that might occur in the projects or relationship with stakeholders Building a demonstration system to showcase the value of strength Write documentation, research papers, or patent application (whichever applicable) Position Requirements: PhD or equivalent Master's Degree plus 4+ years in computing-related fields (such as Computer Science, Engineering, Mathematics, Physics) Publication track records in top tier Computing/NLP/AI/ML conferences or journals Passionate about data and machine learning Programming experience in Python, R, C, or C++ Software engineering background, e.g., you have a Computer Science background, or software engineering working experience Able to work independently and as a team, and drive a project from its inception to the finish line on time Preferred: NLP background with deep learning modelling and library use (e.g. Pytorch, Tensorflow) experience Publications at top-tier conferences such as ACL/EMNLP/NAACL/AAAI/ICLR etc. and journals such as TACL/CL etc.
Our global EdTech client is seeking a Lead React Native Mobile Engineer to join their team. The Lead React Native Mobile Engineer will work 100% remotely from anywhere in the UK. MFK Recruitment has previously recruited 2 Software Engineers to this company, both individuals are still with the company and really enjoying their roles! The company is growing rapidly, both organically and inorganically, and has successfully completed four acquisitions in the past year. They have a diverse and world class team poised for their next phase of rapid growth. As the Lead React Native Mobile Engineer, you will hold a pivotal role in conceptualizing, crafting, and sustaining our cutting-edge flagship mobile application. Collaborating seamlessly with the design, product, and backend teams, you will drive the delivery of unparalleled user experiences. Your role involves ensuring application performance, quality, and responsiveness while upholding the technical excellence of the app. What We re Looking For: Bachelor s degree in Computer Science, Engineering, or a related field. Demonstrated track record 5 years of creating and deploying mobile apps using React Native, primarily for iOS and Android. Profound expertise in JavaScript, TypeScript, and related frameworks and libraries. Sound grasp of mobile UI/UX design principles and adherence to best practices. Familiarity with Git for version control and experience working in agile development environments. Adept problem solver with a history of delivering quality code and solutions. Effective communicator who collaborates seamlessly within cross-functional teams. Prior experience in guiding junior engineers and providing technical leadership is advantageous. Benefits & Culture: Opportunity to help direct the front-end development technical strategy, through implementing ideas and best practices Training opportunities with our chosen providers Time available during working hours to learn and develop A friendly environment where your thoughts and ideas will be welcomed Flexible working Company pension; Company laptop and peripherals; An international environment with experienced coworkers who help you move on; A lot of room for personal development and for taking your own initiatives to be as successful as possible in this role; Remote working environment, with the option of attendance in our cozy office in the lively knowledge quarter area of Liverpool;
Apr 29, 2024
Full time
Our global EdTech client is seeking a Lead React Native Mobile Engineer to join their team. The Lead React Native Mobile Engineer will work 100% remotely from anywhere in the UK. MFK Recruitment has previously recruited 2 Software Engineers to this company, both individuals are still with the company and really enjoying their roles! The company is growing rapidly, both organically and inorganically, and has successfully completed four acquisitions in the past year. They have a diverse and world class team poised for their next phase of rapid growth. As the Lead React Native Mobile Engineer, you will hold a pivotal role in conceptualizing, crafting, and sustaining our cutting-edge flagship mobile application. Collaborating seamlessly with the design, product, and backend teams, you will drive the delivery of unparalleled user experiences. Your role involves ensuring application performance, quality, and responsiveness while upholding the technical excellence of the app. What We re Looking For: Bachelor s degree in Computer Science, Engineering, or a related field. Demonstrated track record 5 years of creating and deploying mobile apps using React Native, primarily for iOS and Android. Profound expertise in JavaScript, TypeScript, and related frameworks and libraries. Sound grasp of mobile UI/UX design principles and adherence to best practices. Familiarity with Git for version control and experience working in agile development environments. Adept problem solver with a history of delivering quality code and solutions. Effective communicator who collaborates seamlessly within cross-functional teams. Prior experience in guiding junior engineers and providing technical leadership is advantageous. Benefits & Culture: Opportunity to help direct the front-end development technical strategy, through implementing ideas and best practices Training opportunities with our chosen providers Time available during working hours to learn and develop A friendly environment where your thoughts and ideas will be welcomed Flexible working Company pension; Company laptop and peripherals; An international environment with experienced coworkers who help you move on; A lot of room for personal development and for taking your own initiatives to be as successful as possible in this role; Remote working environment, with the option of attendance in our cozy office in the lively knowledge quarter area of Liverpool;
.NET Developer, .NET 8, C#, Agile - Andover (Tech stack: .NET Developer, .NET 8, ASP.NET, C#, React, Angular 17, Microservices, Vue.js, TypeScript, Azure, Web API 2, Agile, SQL Server 2022, Programmer, Full Stack Engineer, Architect, .NET Developer) We're pleased to announce the arrival in the UK of one of Silicon Valley's most successful and exciting brands. They're at the heart of the Internet, helping the most innovative companies remove the complexities of delivering any experience, to any device, anywhere. Having setup an R&D centre in the UK they are looking to hire several .NET Developer at all levels who are passionate about developing revolutionary software solutions. .NET Developer applicants should have commercial experience with: .NET, .NET Core / ASP.NET MVC, C#, SQL Server and Agile. Full training will be provided into: .NET 8, JavaScript, React, Angular 17, Microservices, MongoDB, Vue.js, TypeScript, Azure, AWS, Web API 2, Entity Framework, Node.js, Elasticsearch, Agile, TDD, BDD, Scrum, Kanban and SQL Server 2022. If you're dedicated to the youthful optimism of problem solving through intellectual curiosity, collaboration and commitment this could be the role for you. Our client is growing quickly. If you'd like to work in a culture where hard work and innovative ideas are consistently rewarded, join them and help shape the future of the hyperconnected world. Location: Andover, Hampshire, UK / Remote Working Salary: £45,000 - £60,000k + Bonus + Pension + Benefits Applicants must be based in the UK and have the right to work in the UK even though remote working is available. Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions! NOIRUKNETRECNOIRUKREC
Apr 29, 2024
Full time
.NET Developer, .NET 8, C#, Agile - Andover (Tech stack: .NET Developer, .NET 8, ASP.NET, C#, React, Angular 17, Microservices, Vue.js, TypeScript, Azure, Web API 2, Agile, SQL Server 2022, Programmer, Full Stack Engineer, Architect, .NET Developer) We're pleased to announce the arrival in the UK of one of Silicon Valley's most successful and exciting brands. They're at the heart of the Internet, helping the most innovative companies remove the complexities of delivering any experience, to any device, anywhere. Having setup an R&D centre in the UK they are looking to hire several .NET Developer at all levels who are passionate about developing revolutionary software solutions. .NET Developer applicants should have commercial experience with: .NET, .NET Core / ASP.NET MVC, C#, SQL Server and Agile. Full training will be provided into: .NET 8, JavaScript, React, Angular 17, Microservices, MongoDB, Vue.js, TypeScript, Azure, AWS, Web API 2, Entity Framework, Node.js, Elasticsearch, Agile, TDD, BDD, Scrum, Kanban and SQL Server 2022. If you're dedicated to the youthful optimism of problem solving through intellectual curiosity, collaboration and commitment this could be the role for you. Our client is growing quickly. If you'd like to work in a culture where hard work and innovative ideas are consistently rewarded, join them and help shape the future of the hyperconnected world. Location: Andover, Hampshire, UK / Remote Working Salary: £45,000 - £60,000k + Bonus + Pension + Benefits Applicants must be based in the UK and have the right to work in the UK even though remote working is available. Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions! NOIRUKNETRECNOIRUKREC
Global Technology Solutions Ltd
Stoke-on-trent, Staffordshire
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Apr 29, 2024
Full time
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Apr 29, 2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.