Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
May 03, 2022
Full time
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Job Title: IT Technician Location: Dudley Pay rate: £80 - £100 per day Tradewind Recruitment is proud to partner with a reputable secondary school in Dudley, supporting their search for a skilled and dedicated IT Technician. This is a full-time position, starting immediately, for the remainder of the academic year - providing an exciting opportunity for individuals with a passion for technology and education. Key Responsibilities: As an IT Technician, you will play a crucial role in maintaining the school's digital infrastructure. Your day-to-day tasks will include: Maintaining the school's network Installing new software and upgrading existing applications Providing technical support for teachers and pupils Running diagnostics Maintaining and developing the school's website and intranet Managing hardware peripherals (e.g., scanners, printers, external drives) Purchasing IT equipment Ensuring internet systems are safe and offer full child protection Training teachers and students Liaising with suppliers on maintenance or licensing deals Skills and Experience Required: To be successful in this role, you should possess the following: Knowledge of operating systems, networking, hardware, and software commonly used in schools Strong problem-solving skills Excellent organisational skills Ability to explain problems and solutions clearly to non-technical users Prioritisation skills, with the ability to work under pressure and meet deadlines Patient and methodical approach Ability to work independently or as part of a team Awareness of health and safety protocols How to Apply: If you are a dedicated IT professional with a passion for education and the skills outlined above, we would love to hear from you. Please submit your CV today! Please apply or contact Thea at / . Application Deadline: Applications will be reviewed on a rolling basis until the position is filled. Early submission is encouraged. Please note that only shortlisted candidates will be contacted. Tradewind Recruitment is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to adhere to this commitment. An enhanced DBS check will be required for this role.
Apr 29, 2024
Full time
Job Title: IT Technician Location: Dudley Pay rate: £80 - £100 per day Tradewind Recruitment is proud to partner with a reputable secondary school in Dudley, supporting their search for a skilled and dedicated IT Technician. This is a full-time position, starting immediately, for the remainder of the academic year - providing an exciting opportunity for individuals with a passion for technology and education. Key Responsibilities: As an IT Technician, you will play a crucial role in maintaining the school's digital infrastructure. Your day-to-day tasks will include: Maintaining the school's network Installing new software and upgrading existing applications Providing technical support for teachers and pupils Running diagnostics Maintaining and developing the school's website and intranet Managing hardware peripherals (e.g., scanners, printers, external drives) Purchasing IT equipment Ensuring internet systems are safe and offer full child protection Training teachers and students Liaising with suppliers on maintenance or licensing deals Skills and Experience Required: To be successful in this role, you should possess the following: Knowledge of operating systems, networking, hardware, and software commonly used in schools Strong problem-solving skills Excellent organisational skills Ability to explain problems and solutions clearly to non-technical users Prioritisation skills, with the ability to work under pressure and meet deadlines Patient and methodical approach Ability to work independently or as part of a team Awareness of health and safety protocols How to Apply: If you are a dedicated IT professional with a passion for education and the skills outlined above, we would love to hear from you. Please submit your CV today! Please apply or contact Thea at / . Application Deadline: Applications will be reviewed on a rolling basis until the position is filled. Early submission is encouraged. Please note that only shortlisted candidates will be contacted. Tradewind Recruitment is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to adhere to this commitment. An enhanced DBS check will be required for this role.
Cherry Professional - Relationship Led Recruitment
Nottingham, Nottinghamshire
1st Line IT Support Technician Telford Salary - £25000 - £29000 Annual bonus. Cherry Professional are currently working with a well established Engineering & Design company . You will be responsible for all the technical aspects of a project, diagnosing and troubleshooting software and hardware, providing first line support to engineers on site Responsibilities: Conduct thorough testing of all technical solutions to ensure they are proven to be robust and suitable for intended application Data analysis - Produce various weekly/monthly technical reports for distribution to Project Managers and higher management teams Open RMA cases and liaise with suppliers to get faulty equipment returned/ repaired whilst maintaining internal log Execution of first line technical support with AV knowledge and the skillset to diagnose and fix issues Competently building, configuring and testing media and SOC players Provide knowledge and experience with Windows, Android and iOS programmes Implement and maintain asset registers for digital hardware Be comfortable and enthusiastic about learning new software - in particular, content management system which requires daily monitoring and rapid response to issues Support on site AV engineers with tech support Implement and update comprehensive tech related documentation such as training documents, good practice guides and maintenance manuals Ideal Candidate: Working knowledge of ERP & CRM systems such as Big Change/SAP/Microsoft Dynamics AX/Visual/JD Edwards. Ability to work as part of a diverse team. Strong MS Office Suite (Excel, Word, Power Point, MS Project Excellent verbal and written communication skills Customer Focus Continuous Improvement Customer Service/Innovation Management Cherry Professional are recruiting on behalf of their clientRoles you may have applied for: Digital Solutions Technician, Digital Solutions Technician, IT Support Advisor or IT Helpdesk Advisor. Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
Apr 29, 2024
Full time
1st Line IT Support Technician Telford Salary - £25000 - £29000 Annual bonus. Cherry Professional are currently working with a well established Engineering & Design company . You will be responsible for all the technical aspects of a project, diagnosing and troubleshooting software and hardware, providing first line support to engineers on site Responsibilities: Conduct thorough testing of all technical solutions to ensure they are proven to be robust and suitable for intended application Data analysis - Produce various weekly/monthly technical reports for distribution to Project Managers and higher management teams Open RMA cases and liaise with suppliers to get faulty equipment returned/ repaired whilst maintaining internal log Execution of first line technical support with AV knowledge and the skillset to diagnose and fix issues Competently building, configuring and testing media and SOC players Provide knowledge and experience with Windows, Android and iOS programmes Implement and maintain asset registers for digital hardware Be comfortable and enthusiastic about learning new software - in particular, content management system which requires daily monitoring and rapid response to issues Support on site AV engineers with tech support Implement and update comprehensive tech related documentation such as training documents, good practice guides and maintenance manuals Ideal Candidate: Working knowledge of ERP & CRM systems such as Big Change/SAP/Microsoft Dynamics AX/Visual/JD Edwards. Ability to work as part of a diverse team. Strong MS Office Suite (Excel, Word, Power Point, MS Project Excellent verbal and written communication skills Customer Focus Continuous Improvement Customer Service/Innovation Management Cherry Professional are recruiting on behalf of their clientRoles you may have applied for: Digital Solutions Technician, Digital Solutions Technician, IT Support Advisor or IT Helpdesk Advisor. Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
Job Description IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special? 1. You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more. 2. You lead with core values and positive energy. Every day will be a new challenge you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier! 3. You are a student of Lippert! You are always learning more about how the various parts of our business operate and enjoy building relationships across the company. Task description First level support for all IT related issues on the specific plant (i.e. hardware, software, network). Act as intermediary between the end-user and the corporate support specialists or external suppliers for problem resolution and basic services activation (i.e. creation/activation of new AD users, user profile changes, password reset, MFA reset, user deactivation, VPN activation etc.). In charge of basic software installation and configuration along with corporate security tools deployment. Building IT Hardware including desktop and laptops to the corporate standard. Responsible for network configuration for PCs and peripherals. Support for conference calls and set up multimedia rooms in case needed. Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones). First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access requests and changes. o That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested. Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible. Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure. Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. Any other tasks or projects assigned by the IT Operations / InfoSec team. Provide occasional out of hours support. Person specification Education / Qualifications Functional: Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment. Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business. Passionate about customer service and ability to handle challenging customer conversations. Ability to work under pressure. Good knowledge of server operating systems with particular focus on Windows Server / Active Directory. Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective. Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). Leads auditing of IT stock and asset management of site. Technical: Microsoft Windows Server. Strong knowledge of Windows 7/10/11 operating systems. Active Directory (Administration). Multi-factor authentication technology. Basic knowledge of Hypervisor (i.e. VMWare/Hyper V). End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones). Printer management. Knowledge of Microsoft Office 365 suite. Understanding of Networking technologies and concepts. Use of System s monitoring tools. Hardware setup and troubleshooting. Computer parts replacement/upgrade. Good knowledge of Voice Telephony. Other: Strong interpersonal skills, able to communicate across a broad spectrum of users. Excellent oral, written and presentation communication skills
Apr 29, 2024
Full time
Job Description IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special? 1. You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more. 2. You lead with core values and positive energy. Every day will be a new challenge you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier! 3. You are a student of Lippert! You are always learning more about how the various parts of our business operate and enjoy building relationships across the company. Task description First level support for all IT related issues on the specific plant (i.e. hardware, software, network). Act as intermediary between the end-user and the corporate support specialists or external suppliers for problem resolution and basic services activation (i.e. creation/activation of new AD users, user profile changes, password reset, MFA reset, user deactivation, VPN activation etc.). In charge of basic software installation and configuration along with corporate security tools deployment. Building IT Hardware including desktop and laptops to the corporate standard. Responsible for network configuration for PCs and peripherals. Support for conference calls and set up multimedia rooms in case needed. Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones). First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access requests and changes. o That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested. Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible. Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure. Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. Any other tasks or projects assigned by the IT Operations / InfoSec team. Provide occasional out of hours support. Person specification Education / Qualifications Functional: Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment. Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business. Passionate about customer service and ability to handle challenging customer conversations. Ability to work under pressure. Good knowledge of server operating systems with particular focus on Windows Server / Active Directory. Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective. Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). Leads auditing of IT stock and asset management of site. Technical: Microsoft Windows Server. Strong knowledge of Windows 7/10/11 operating systems. Active Directory (Administration). Multi-factor authentication technology. Basic knowledge of Hypervisor (i.e. VMWare/Hyper V). End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones). Printer management. Knowledge of Microsoft Office 365 suite. Understanding of Networking technologies and concepts. Use of System s monitoring tools. Hardware setup and troubleshooting. Computer parts replacement/upgrade. Good knowledge of Voice Telephony. Other: Strong interpersonal skills, able to communicate across a broad spectrum of users. Excellent oral, written and presentation communication skills
Our client is a local provider of IT solutions based in West Somerset, committed to delivering exceptional service and support to their clients. They specialise in diagnosing and resolving IT issues, setting up computer systems, and optimising IT networks for businesses of all sizes and individual users. This role is based in West Somerset, near Williton and therefore due to location it is essential you are able to drive as you will also be travelling to customer premises. The client is offering this position for 4 days (32-35 hours per week) or full time, 5 days a week (40 hours per week). Role Overview: The client is seeking a dynamic and proactive 1st Line IT Technician to join their team on a fixed-term basis initially for 3 months with a view to potentially become a permanent position. The successful candidate will be responsible for diagnosing IT issues, setting up computer systems, providing on-site support at customer premises, assisting with server setup, and managing IT networking infrastructure. Key Responsibilities: Diagnose and resolve IT issues reported by clients, both remotely and on-site. Install, configure, and maintain computer systems and software applications. Provide on-site support at customer premises, addressing technical problems and ensuring smooth operations. Assist with the setup and maintenance of servers, ensuring optimal performance and security. Support IT networking infrastructure, including routers, switches, and firewalls. Document and maintain accurate records of IT configurations, issues, and resolutions. Requirements: Proven experience as a 1st Line IT Technician or similar role. Proficiency in diagnosing and resolving IT issues across various hardware and software platforms. Strong knowledge of computer systems setup and maintenance. Ability to work effectively on-site at customer premises, demonstrating excellent communication and problem-solving skills. Familiarity with server setup and maintenance procedures. Understanding of IT networking principles and protocols. Relevant certifications (e.g., Microsoft Certified IT Professional) would be advantageous but not essential. Benefits: Competitive salary between £425-£540 per week. Opportunity for career advancement and potential for a permanent position. Exposure to a diverse range of IT environments and technologies. Ongoing training and professional development opportunities. How to Apply: If you are passionate about IT and eager to take on a challenging and rewarding role, we would love to hear from you. Please submit your CV today
Apr 29, 2024
Contractor
Our client is a local provider of IT solutions based in West Somerset, committed to delivering exceptional service and support to their clients. They specialise in diagnosing and resolving IT issues, setting up computer systems, and optimising IT networks for businesses of all sizes and individual users. This role is based in West Somerset, near Williton and therefore due to location it is essential you are able to drive as you will also be travelling to customer premises. The client is offering this position for 4 days (32-35 hours per week) or full time, 5 days a week (40 hours per week). Role Overview: The client is seeking a dynamic and proactive 1st Line IT Technician to join their team on a fixed-term basis initially for 3 months with a view to potentially become a permanent position. The successful candidate will be responsible for diagnosing IT issues, setting up computer systems, providing on-site support at customer premises, assisting with server setup, and managing IT networking infrastructure. Key Responsibilities: Diagnose and resolve IT issues reported by clients, both remotely and on-site. Install, configure, and maintain computer systems and software applications. Provide on-site support at customer premises, addressing technical problems and ensuring smooth operations. Assist with the setup and maintenance of servers, ensuring optimal performance and security. Support IT networking infrastructure, including routers, switches, and firewalls. Document and maintain accurate records of IT configurations, issues, and resolutions. Requirements: Proven experience as a 1st Line IT Technician or similar role. Proficiency in diagnosing and resolving IT issues across various hardware and software platforms. Strong knowledge of computer systems setup and maintenance. Ability to work effectively on-site at customer premises, demonstrating excellent communication and problem-solving skills. Familiarity with server setup and maintenance procedures. Understanding of IT networking principles and protocols. Relevant certifications (e.g., Microsoft Certified IT Professional) would be advantageous but not essential. Benefits: Competitive salary between £425-£540 per week. Opportunity for career advancement and potential for a permanent position. Exposure to a diverse range of IT environments and technologies. Ongoing training and professional development opportunities. How to Apply: If you are passionate about IT and eager to take on a challenging and rewarding role, we would love to hear from you. Please submit your CV today
PLC diagnostics- fault finding - maintaining automated machinery - modifying PLC control software - electrical maintenance of packaging and processing machinery, site automation improvements. That's what this is. Due to growth, new work, new customers, different sites to support, I need 2 extra Engineers. Ideally one based Northampton, Rugby, Coventry, Leicester- and the other based Peterborough to Kings Lynn. Joining a growing team of PLC Maintenance, Support and Controls Engineers, you'll be supporting factory sites by using your PLC skills to help to find and rectify problems with automated machinery, to upgrade PLC systems, to do the work on PLC control software, drives, motors, controls, sensors fault finding that the factory sometimes lacks. Having won several new customer sites to look after in the East Midlands and East Anglia, they need an extra PLC Service Support Engineer to go to site, use your PLC fault finding skills, electrical maintenance ability, automation skills to trace, repair and add value to the site automation. You: As a Maintenance Engineer or site Automation Technician, you've worked with one of the main PLC's (maybe you've got a grasp of Siemens TIA Portal, S7, WinCC, or Allen Bradley / Rockwell Automation, Omron, Mitsubishi for example). You don't need to be a PLC programmer, writing control software from scratch- but good at using the PLC logic as a diagnostic tool to locate and rectify faults in automated machinery- fault finding, hands-on skills, have an interest in fixing production machinery, upgrades. Rewards: A basic salary from £43000 - £48000, a 40 hour working week, with paid overtime above that, company vehicle, plus a benefits package. Full UK driving licence essential. Sponsorship for a UK Visa cannot be given with this vacancy. To learn more about these 2 new PLC controls support vacancies, send a copy of your CV to Mark Burnard at Hartland Recruitment. Hartland Recruitment - a specialist technical recruitment agency, finding Engineers for Control Systems Engineering companies and Machinery Manufacturers throughout the UK since 1990.
Apr 29, 2024
Full time
PLC diagnostics- fault finding - maintaining automated machinery - modifying PLC control software - electrical maintenance of packaging and processing machinery, site automation improvements. That's what this is. Due to growth, new work, new customers, different sites to support, I need 2 extra Engineers. Ideally one based Northampton, Rugby, Coventry, Leicester- and the other based Peterborough to Kings Lynn. Joining a growing team of PLC Maintenance, Support and Controls Engineers, you'll be supporting factory sites by using your PLC skills to help to find and rectify problems with automated machinery, to upgrade PLC systems, to do the work on PLC control software, drives, motors, controls, sensors fault finding that the factory sometimes lacks. Having won several new customer sites to look after in the East Midlands and East Anglia, they need an extra PLC Service Support Engineer to go to site, use your PLC fault finding skills, electrical maintenance ability, automation skills to trace, repair and add value to the site automation. You: As a Maintenance Engineer or site Automation Technician, you've worked with one of the main PLC's (maybe you've got a grasp of Siemens TIA Portal, S7, WinCC, or Allen Bradley / Rockwell Automation, Omron, Mitsubishi for example). You don't need to be a PLC programmer, writing control software from scratch- but good at using the PLC logic as a diagnostic tool to locate and rectify faults in automated machinery- fault finding, hands-on skills, have an interest in fixing production machinery, upgrades. Rewards: A basic salary from £43000 - £48000, a 40 hour working week, with paid overtime above that, company vehicle, plus a benefits package. Full UK driving licence essential. Sponsorship for a UK Visa cannot be given with this vacancy. To learn more about these 2 new PLC controls support vacancies, send a copy of your CV to Mark Burnard at Hartland Recruitment. Hartland Recruitment - a specialist technical recruitment agency, finding Engineers for Control Systems Engineering companies and Machinery Manufacturers throughout the UK since 1990.
Do you love all things Gaming? Do you know your Minecraft from your Fortnite & your Ram from your Motherboard? If you have a genuine interest / knowledge in Gaming PC's / Laptops then this role could be a perfect role for you! About the Computer Repair Technician Role: Monday to Friday - No weekends The shifts will vary between 7am-3pm, 8am-4pm or 9am-5pm 24K per annum Temporary role to start, with potential to become permanent Based in Dorcan, Swindon Electronics training will be provided Role to start ASAP Benefits include Holiday Pay, Pension, on-site parking Duties for the Computer Repair Technician Role: Working in the Repair Centre you will be assisting with testing, diagnostics & replacing / repairing faulty components PAT testing Liaising with Tech Agents requesting specification information of PC's / laptops Install, configure, and troubleshoot computer hardware and software Perform computer networking tasks, including setting up and maintaining network connections Use hand tools and mechanical knowledge to assemble and disassemble computer systems Experience / Skills Required for the Computer Repair Technician Role: Knowledge / experience of diagnostics, repairs on PC's, Laptops etc Knowledge of Gaming Laptop / PC's Effective communication skills to provide technical information / support to end-users If you would like to be considered for the Computer Technician Role apply today!
Apr 29, 2024
Seasonal
Do you love all things Gaming? Do you know your Minecraft from your Fortnite & your Ram from your Motherboard? If you have a genuine interest / knowledge in Gaming PC's / Laptops then this role could be a perfect role for you! About the Computer Repair Technician Role: Monday to Friday - No weekends The shifts will vary between 7am-3pm, 8am-4pm or 9am-5pm 24K per annum Temporary role to start, with potential to become permanent Based in Dorcan, Swindon Electronics training will be provided Role to start ASAP Benefits include Holiday Pay, Pension, on-site parking Duties for the Computer Repair Technician Role: Working in the Repair Centre you will be assisting with testing, diagnostics & replacing / repairing faulty components PAT testing Liaising with Tech Agents requesting specification information of PC's / laptops Install, configure, and troubleshoot computer hardware and software Perform computer networking tasks, including setting up and maintaining network connections Use hand tools and mechanical knowledge to assemble and disassemble computer systems Experience / Skills Required for the Computer Repair Technician Role: Knowledge / experience of diagnostics, repairs on PC's, Laptops etc Knowledge of Gaming Laptop / PC's Effective communication skills to provide technical information / support to end-users If you would like to be considered for the Computer Technician Role apply today!
Laser Technician Edinburgh £23,400 per annum Reed Business Support is delighted to represent a prestigious client is seeking a Laser Technician to join their team on a 6 month fixed term basis. The successful candidate will be responsible for applying hallmarks with precision, adhering to strict legislation and exceeding customer expectations. This is an excellent opportunity for candidates looking to develop their skillset in a role that has a good possibility of becoming permanent. Responsibilities: Operate and maintain laser marking equipment, reporting any issues to the appropriate department. Manipulating graphics on CAD to fit customer needs. Following set processes to ensure accurate production. Efficiently manage and prioritize tasks according to the provided schedule. Participate in training sessions to master company-specific processes and procedures. Maintain a clean and organized workspace. Occasionally handling heavy equipment. Candidate Profile: Literacy, numeracy, and computer literacy are essential. Must have excellent eyesight & spacial awareness. Familiarity with Windows OS and CAD software like Adobe Illustrator is preferred Exceptional manual dexterity, attention to detail, and the ability to follow complex instructions are key. Strong communication skills and the ability to work well under pressure. Previous experience working in a production line environment / quality control would be beneficial. Offer: This is a chance to become part of a dynamic team within a respected organization. The employer is an equal opportunities provider and enforces a smoke-free policy. Apply Today: If you're looking to advance your career and meet the above criteria, we encourage you to apply for this exciting role. Please contact Martin Mathieson at the Edinburgh office.
Apr 29, 2024
Full time
Laser Technician Edinburgh £23,400 per annum Reed Business Support is delighted to represent a prestigious client is seeking a Laser Technician to join their team on a 6 month fixed term basis. The successful candidate will be responsible for applying hallmarks with precision, adhering to strict legislation and exceeding customer expectations. This is an excellent opportunity for candidates looking to develop their skillset in a role that has a good possibility of becoming permanent. Responsibilities: Operate and maintain laser marking equipment, reporting any issues to the appropriate department. Manipulating graphics on CAD to fit customer needs. Following set processes to ensure accurate production. Efficiently manage and prioritize tasks according to the provided schedule. Participate in training sessions to master company-specific processes and procedures. Maintain a clean and organized workspace. Occasionally handling heavy equipment. Candidate Profile: Literacy, numeracy, and computer literacy are essential. Must have excellent eyesight & spacial awareness. Familiarity with Windows OS and CAD software like Adobe Illustrator is preferred Exceptional manual dexterity, attention to detail, and the ability to follow complex instructions are key. Strong communication skills and the ability to work well under pressure. Previous experience working in a production line environment / quality control would be beneficial. Offer: This is a chance to become part of a dynamic team within a respected organization. The employer is an equal opportunities provider and enforces a smoke-free policy. Apply Today: If you're looking to advance your career and meet the above criteria, we encourage you to apply for this exciting role. Please contact Martin Mathieson at the Edinburgh office.
IT Support Technician Location: Leeds (Regents Park House, 45 Byron St, Leeds LS2 7QJ) with travel to customer sites as required Salary: 26K-32K depending on experience and demonstrable technical ability Hours: Full time (40/week) (phone number removed)pm, with 1 hr unpaid lunch break) Adept Computer Service offer a wide range of IT support services tailored to our customer needs including general maintenance, broadband, network management etc. We are looking for someone with proven IT support experience, excellent problem-solving skills and a strong understanding of network technologies to provide both office and field-based IT support to our customers. Support typically includes managing Windows servers, networks, AD and supporting Microsoft 365 services. Duties include: Administer and manage Windows AD and support Microsoft 365 services (including Exchange online, SharePoint Online and Teams and more). Provide technical support and guidance to users, resolving issues related to software, hardware, and network systems. Perform regular system maintenance, updates, and backups Assist in the deployment of new hardware and software Monitor system performance, troubleshoot issues Essential skills Proven experience in IT support or a similar role, with a strong emphasis on Windows Active Directory, Group Policies, and Microsoft 365. Solid understanding of computer systems, network technologies, and technical troubleshooting techniques. Excellent problem-solving skills and the ability to think critically under pressure. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. A valid driving licence and the willingness to travel to customer sites as needed. Desirable skills Certificate in Microsoft technologies e.g., MCSE, MCSA. Experience with cloud services, cybersecurity practices, and network administration If you feel that your skills and experience match the role profile, please send your cv by return. INDLS
Apr 29, 2024
Full time
IT Support Technician Location: Leeds (Regents Park House, 45 Byron St, Leeds LS2 7QJ) with travel to customer sites as required Salary: 26K-32K depending on experience and demonstrable technical ability Hours: Full time (40/week) (phone number removed)pm, with 1 hr unpaid lunch break) Adept Computer Service offer a wide range of IT support services tailored to our customer needs including general maintenance, broadband, network management etc. We are looking for someone with proven IT support experience, excellent problem-solving skills and a strong understanding of network technologies to provide both office and field-based IT support to our customers. Support typically includes managing Windows servers, networks, AD and supporting Microsoft 365 services. Duties include: Administer and manage Windows AD and support Microsoft 365 services (including Exchange online, SharePoint Online and Teams and more). Provide technical support and guidance to users, resolving issues related to software, hardware, and network systems. Perform regular system maintenance, updates, and backups Assist in the deployment of new hardware and software Monitor system performance, troubleshoot issues Essential skills Proven experience in IT support or a similar role, with a strong emphasis on Windows Active Directory, Group Policies, and Microsoft 365. Solid understanding of computer systems, network technologies, and technical troubleshooting techniques. Excellent problem-solving skills and the ability to think critically under pressure. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. A valid driving licence and the willingness to travel to customer sites as needed. Desirable skills Certificate in Microsoft technologies e.g., MCSE, MCSA. Experience with cloud services, cybersecurity practices, and network administration If you feel that your skills and experience match the role profile, please send your cv by return. INDLS
IT Support - Team Manager - Edinburgh/Hybrid About us Our client is a fast growing business focused on delivering innovative platforms that enhance the education landscape. They offer unique products that are being adopted at scale. Their product was developed specifically for the education and training markets to enhance teaching and learning. Benefits As well as offering a competitive salary of up to £45,000 in return for your hard work and dedication, you will be rewarded with a range of amazing benefits which include: A generous holiday allowance. Flexible working options. Fantastic Healthcare and Pension Scheme. About the Role Be able to communicate effectively with a broad range of users at various levels. Engaging with service users from a range of different roles from Lecturers to E-learning Designers to IT Managers. Managing and mentoring of 2 1st Line Support Technicians. Create incident reports and escalate commonly occurring issues to the product team. Educate customers in best practices when using our products and services. About You Min of 3 years' experience in similar role Excellent Customer Service Skills and Customer Success driven. Excellent working knowledge of web-software and Internet technologies Ability to work to service level agreements and prioritise workload accordingly. Desirable Good understanding of video conferencing technology and collaboration software. Experience of using HubSpot Customer Service Tool desirable If you are a driven and ambitious IT Support Manager looking for a new challenge, this could be the perfect role for you. Don t miss out on this exciting opportunity to join a dynamic and forward-thinking company. Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry
Apr 29, 2024
Full time
IT Support - Team Manager - Edinburgh/Hybrid About us Our client is a fast growing business focused on delivering innovative platforms that enhance the education landscape. They offer unique products that are being adopted at scale. Their product was developed specifically for the education and training markets to enhance teaching and learning. Benefits As well as offering a competitive salary of up to £45,000 in return for your hard work and dedication, you will be rewarded with a range of amazing benefits which include: A generous holiday allowance. Flexible working options. Fantastic Healthcare and Pension Scheme. About the Role Be able to communicate effectively with a broad range of users at various levels. Engaging with service users from a range of different roles from Lecturers to E-learning Designers to IT Managers. Managing and mentoring of 2 1st Line Support Technicians. Create incident reports and escalate commonly occurring issues to the product team. Educate customers in best practices when using our products and services. About You Min of 3 years' experience in similar role Excellent Customer Service Skills and Customer Success driven. Excellent working knowledge of web-software and Internet technologies Ability to work to service level agreements and prioritise workload accordingly. Desirable Good understanding of video conferencing technology and collaboration software. Experience of using HubSpot Customer Service Tool desirable If you are a driven and ambitious IT Support Manager looking for a new challenge, this could be the perfect role for you. Don t miss out on this exciting opportunity to join a dynamic and forward-thinking company. Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry
Salary 25,000 - 30,000 GBP per year Requirements: - The following will be required: Windows server knowledge and experience, virtual servers, virtual machines. Knowledge of Synology NAS devices and VPN's. Office 365, SharePoint, OneDrive, Teams and other Microsoft technologies. Google G Suite, Google Drive. Dropbox for Business. Networking knowledge, firewalls, routers, patch panels, switches, network cabling. Set up workstations with computers and necessary peripheral devices (routers, printers etc). Install and configure appropriate software and functions according to specifications. Ensure security and privacy of networks and computer systems. Provide training and guidance to users on how to operate new software and computer equipment. Organise and schedule upgrades and maintenance without deterring other client employees from completing their work. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Applicants must have: At least 2 years+ industry experience. Full & clean UK driving license and vehicle. Able to work 8.30am until 5pm Monday to Friday onsite. Responsibilities: - Support Desk (Atera) Leading projects Onsite Jobs - break/fix - IT Project Remote break fix - IT projects Technologies: - ICT - IT Support - Microsoft 365 - MS Teams - Office 365 - SharePoint - Windows More: Clyk is an ecological friendly I.T. service company that wants to give back to the environment. Our motto 'Better Every Environment' not only refers to nature it seamlessly extends to your business. The knowledge and expertise we have will help your business grow, just like the trees we plant to celebrate all successes. This innovative, collaborative, ethical company will 'clyk' with you and your business. We will better every environment, not only for this century but for the next. We are a young, energetic and friendly team.
Apr 29, 2024
Full time
Salary 25,000 - 30,000 GBP per year Requirements: - The following will be required: Windows server knowledge and experience, virtual servers, virtual machines. Knowledge of Synology NAS devices and VPN's. Office 365, SharePoint, OneDrive, Teams and other Microsoft technologies. Google G Suite, Google Drive. Dropbox for Business. Networking knowledge, firewalls, routers, patch panels, switches, network cabling. Set up workstations with computers and necessary peripheral devices (routers, printers etc). Install and configure appropriate software and functions according to specifications. Ensure security and privacy of networks and computer systems. Provide training and guidance to users on how to operate new software and computer equipment. Organise and schedule upgrades and maintenance without deterring other client employees from completing their work. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Applicants must have: At least 2 years+ industry experience. Full & clean UK driving license and vehicle. Able to work 8.30am until 5pm Monday to Friday onsite. Responsibilities: - Support Desk (Atera) Leading projects Onsite Jobs - break/fix - IT Project Remote break fix - IT projects Technologies: - ICT - IT Support - Microsoft 365 - MS Teams - Office 365 - SharePoint - Windows More: Clyk is an ecological friendly I.T. service company that wants to give back to the environment. Our motto 'Better Every Environment' not only refers to nature it seamlessly extends to your business. The knowledge and expertise we have will help your business grow, just like the trees we plant to celebrate all successes. This innovative, collaborative, ethical company will 'clyk' with you and your business. We will better every environment, not only for this century but for the next. We are a young, energetic and friendly team.
About Us: Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag. We're evolving, to be a more digitally-focused data-driven insurance company of the future - and your unique talent, skills and ideas can create our success. Like us, you excel at collaboration, exploration and innovation. And like you, we take tech seriously. That's why we're embracing the move to a more digital, flexible world. With constant investment in the newest tools, programmes and equipment for our teams, it all adds up to creating the best possible user experience for customers. And a great career for you. Join us. Own the evolution. What you'll do: You will provide technical assistance and support our Executive Team and ensure that computer hardware, software, access and peripherals are functioning. You will assist with audio-visual equipment and systems to support presentations, meetings, conferences, and other events within an organisation, predominantly through Microsoft Teams Meeting Rooms. You will work as part of the End User Services team and collaboratively work with the wider Support and Engineering teams to identify opportunities for improvement against our products, solutions and processes with a strong focus on automation. This role requires travel from time to time to our DLG offices across the UK to support Executive teams' meetings and onsite work in our London office 3 - 5 days a week. You will have a schedule for on-call requirement which will be discussed further at the interview. Provide expert technical assistance to Exec Team facing issues with End User computing products, including printers, hardware and software troubleshooting, device setup, configuration, and authentication. Diagnose and assess issues to determine the appropriate solution or service needed. Help connect and configure laptops, mobile devices, and other external sources to display content on screens or through audio systems. Provide input to service management processes as required (e.g. Incident, Change and Problem Management) Conform to existing governance and standards - ITIL framework. What we look for: Experienced IT support or a related role Ability to communicate technical information clearly and understandably to non-technical stakeholders Excellent customer-centric communication and interpersonal skills Knowledge of audio-visual software, such as video conferencing platforms and media production software would be desirable but not essential. Strong Microsoft Teams and Teams rooms support knowledge Strong Analytical skills Demonstrable knowledge of End User Computing Platforms and Services Relevant accreditations (e.g. Microsoft Azure Fundamentals, Microsoft 365 EndPoint Administrator, CompTIA A+, Microsoft Certified Desktop Support Technician What we'll give you in return: Core benefits include: 9% employer-contributed pension 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover Up to 10% annual bonus 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us . Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. Collectively we help every business within our group aim higher. Standing shoulder to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that's varied, distinct and exciting. Visit
Apr 29, 2024
Full time
About Us: Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag. We're evolving, to be a more digitally-focused data-driven insurance company of the future - and your unique talent, skills and ideas can create our success. Like us, you excel at collaboration, exploration and innovation. And like you, we take tech seriously. That's why we're embracing the move to a more digital, flexible world. With constant investment in the newest tools, programmes and equipment for our teams, it all adds up to creating the best possible user experience for customers. And a great career for you. Join us. Own the evolution. What you'll do: You will provide technical assistance and support our Executive Team and ensure that computer hardware, software, access and peripherals are functioning. You will assist with audio-visual equipment and systems to support presentations, meetings, conferences, and other events within an organisation, predominantly through Microsoft Teams Meeting Rooms. You will work as part of the End User Services team and collaboratively work with the wider Support and Engineering teams to identify opportunities for improvement against our products, solutions and processes with a strong focus on automation. This role requires travel from time to time to our DLG offices across the UK to support Executive teams' meetings and onsite work in our London office 3 - 5 days a week. You will have a schedule for on-call requirement which will be discussed further at the interview. Provide expert technical assistance to Exec Team facing issues with End User computing products, including printers, hardware and software troubleshooting, device setup, configuration, and authentication. Diagnose and assess issues to determine the appropriate solution or service needed. Help connect and configure laptops, mobile devices, and other external sources to display content on screens or through audio systems. Provide input to service management processes as required (e.g. Incident, Change and Problem Management) Conform to existing governance and standards - ITIL framework. What we look for: Experienced IT support or a related role Ability to communicate technical information clearly and understandably to non-technical stakeholders Excellent customer-centric communication and interpersonal skills Knowledge of audio-visual software, such as video conferencing platforms and media production software would be desirable but not essential. Strong Microsoft Teams and Teams rooms support knowledge Strong Analytical skills Demonstrable knowledge of End User Computing Platforms and Services Relevant accreditations (e.g. Microsoft Azure Fundamentals, Microsoft 365 EndPoint Administrator, CompTIA A+, Microsoft Certified Desktop Support Technician What we'll give you in return: Core benefits include: 9% employer-contributed pension 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover Up to 10% annual bonus 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us . Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. Collectively we help every business within our group aim higher. Standing shoulder to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that's varied, distinct and exciting. Visit
Role: IT Technician. Salary: 25k plus Benefits. Location: Ipswich 5 days on site. On site working in a school for an MSP. Hours of Work - Full time permanent contract. 08:00-16:30 Monday-Thursday, 08:00-16:00 Friday. 25 Days Holiday + BH; Company Sick Pay Scheme Life Assurance; Cycle to Work Scheme; Reduced Gym membership at select gyms; Employee benefits platform, including Employee Assistance Programme (EAP) and MyMindPal; Employee Purchase Scheme; Staff Entertainment Events; Free Parking; Summary: Contribute to the provision of customer focused, cost effective IT support services, supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the Academy's IT department in order to ensure a high standard of service to students and staff. Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently or as part of a team Key Responsibilities: To provide a professional first line technical advisory and diagnostic support service to the companies customers within a Service Desk environment during the service window. To provide a professional and effective first line remote network monitoring and management service to the companies customer environment. To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement. To provide an effective communications interface between the school customers and the various groups within the company. Provide 1st line technical support and call logging services to the school. To report and manage any incident that requires the services of a third party organisation. ? To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA's To action any asset change in compliance with the Change Control Procedure To complete additional ad hoc project work, as required To assist the Network Manager by carrying out reasonable requests for additional duties as and when required. To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction. To contribute to EE's solution library of fixes to common issues. To keep the working area clean & tidy at all times. Key Requirements: Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory and Group Policy. Good understanding of TCP/IP, DNS, DHCP and VLANs. Experience of using a call management system and working to SLAs. At least two years' experience within the education sector. To be prepared at notice to work occasional evenings and weekends Interpersonal and Communications Skills: Excellent verbal and written communication skills. Pro-active approach to work. Ability to communicate complex technical issues to non-technical staff and pupils. Ability to communicate across wide range of ages, experience and abilities. Excellent customer relations skills. Ability and willingness to share knowledge across the team and with customers to aid learning and proficiency. Be able to work, unsupervised, on own initiative. Keep abreast of new developments in software and hardware. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 28, 2024
Full time
Role: IT Technician. Salary: 25k plus Benefits. Location: Ipswich 5 days on site. On site working in a school for an MSP. Hours of Work - Full time permanent contract. 08:00-16:30 Monday-Thursday, 08:00-16:00 Friday. 25 Days Holiday + BH; Company Sick Pay Scheme Life Assurance; Cycle to Work Scheme; Reduced Gym membership at select gyms; Employee benefits platform, including Employee Assistance Programme (EAP) and MyMindPal; Employee Purchase Scheme; Staff Entertainment Events; Free Parking; Summary: Contribute to the provision of customer focused, cost effective IT support services, supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the Academy's IT department in order to ensure a high standard of service to students and staff. Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently or as part of a team Key Responsibilities: To provide a professional first line technical advisory and diagnostic support service to the companies customers within a Service Desk environment during the service window. To provide a professional and effective first line remote network monitoring and management service to the companies customer environment. To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement. To provide an effective communications interface between the school customers and the various groups within the company. Provide 1st line technical support and call logging services to the school. To report and manage any incident that requires the services of a third party organisation. ? To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA's To action any asset change in compliance with the Change Control Procedure To complete additional ad hoc project work, as required To assist the Network Manager by carrying out reasonable requests for additional duties as and when required. To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction. To contribute to EE's solution library of fixes to common issues. To keep the working area clean & tidy at all times. Key Requirements: Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory and Group Policy. Good understanding of TCP/IP, DNS, DHCP and VLANs. Experience of using a call management system and working to SLAs. At least two years' experience within the education sector. To be prepared at notice to work occasional evenings and weekends Interpersonal and Communications Skills: Excellent verbal and written communication skills. Pro-active approach to work. Ability to communicate complex technical issues to non-technical staff and pupils. Ability to communicate across wide range of ages, experience and abilities. Excellent customer relations skills. Ability and willingness to share knowledge across the team and with customers to aid learning and proficiency. Be able to work, unsupervised, on own initiative. Keep abreast of new developments in software and hardware. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
The CompanyNigel Wright are delighted to be working exclusively with Castles and Coast Housing Association in their search for an IT Operations Technician. The role can be based either at their Carlisle or Newcastle Upon Tyne office. The RoleReporting into the IT Manager you will be expected to monitor and maintain the systems and networks of the company, configuring, installing, and supporting all IT systems, and diagnosing hardware and software faults. Other key responsibilities include: Prioritise and coordinate incoming requests to the Service Desk to ensure effective resolution of end user issues Optimise and adhere to request handling and Service Desk escalation policies and procedures Coordinate and/or perform hands on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications Set up new users accounts and profiles and deal with password issues Maintain records/logs of repairs and fixes and maintenance schedule The RequirementsThis is a fantastic opportunity to work within a great team and for a business who do great things for the communities they serve. Key requirements include: Previous experience within an IT Operations Support role Knowledge and experience of IT Service Desk tools Experience of liaising with third party suppliers to resolve issues Understanding of how to identify security threats/breaches Basic administration of Microsoft Active Directory, Sharepoint, Exchange Server and Office 365
Apr 27, 2024
Full time
The CompanyNigel Wright are delighted to be working exclusively with Castles and Coast Housing Association in their search for an IT Operations Technician. The role can be based either at their Carlisle or Newcastle Upon Tyne office. The RoleReporting into the IT Manager you will be expected to monitor and maintain the systems and networks of the company, configuring, installing, and supporting all IT systems, and diagnosing hardware and software faults. Other key responsibilities include: Prioritise and coordinate incoming requests to the Service Desk to ensure effective resolution of end user issues Optimise and adhere to request handling and Service Desk escalation policies and procedures Coordinate and/or perform hands on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications Set up new users accounts and profiles and deal with password issues Maintain records/logs of repairs and fixes and maintenance schedule The RequirementsThis is a fantastic opportunity to work within a great team and for a business who do great things for the communities they serve. Key requirements include: Previous experience within an IT Operations Support role Knowledge and experience of IT Service Desk tools Experience of liaising with third party suppliers to resolve issues Understanding of how to identify security threats/breaches Basic administration of Microsoft Active Directory, Sharepoint, Exchange Server and Office 365
Role: Software Support Technician Location: Southampton Salary / Rate of pay: £18-30,000pa DOE We're seeking an Software Support Technician with outstanding communication and problem-solving abilities to join our dynamic support team. In this role, you'll be pivotal in assisting customers with their support queries, from logging service calls to troubleshooting software and process-related issues What's in it for you? The chance to join a vibrant, rapidly expanding company. Opportunity for growth and professional development. Competitive salary based on experience. Company pension, on-site parking, and private medical insurance Why choose our Client? Our client is a medium sized, multi-national supplier of ERP software solutions that has had continued growth throughout the UK, Australian and US markets. They are now looking for skilled candidates to join the team and assist in their plans to enter new territories and maintain their success. What's involved? Logging service calls and directly engaging with customers. Troubleshooting software and process-related issues. Documenting solutions. Potential involvement in upgrades, installations, development, and customer training. What you need: Understanding of business and system processes. Strong ownership mentality towards product and issue resolution. Ability to multitask and prioritise tasks according to severity. Excellent problem-solving skills. General IT knowledge, including Microsoft Applications, servers, browsers, and remote desktop connection. Exceptional communication skills, both verbal and written. Desirable Skills: Experience with ERP/business systems and applications. (e.g., Priority, SAP, Epicor, MS Dynamics, NetSuite, Sage, Winman). Understanding of Sales, Purchasing, Manufacturing, MRP, Financials, Bookkeeping or Stock. Experience working in a support desk environment. Understanding of SQL/SQL databases. Click Apply Now and one of the team will in touch to discuss this Software Support Technician role in Southampton. Consultant: Sonny Hudson Job Number: 928571 / INDCOM Job Role: Software Support Technician Location: Southampton Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Apr 27, 2024
Full time
Role: Software Support Technician Location: Southampton Salary / Rate of pay: £18-30,000pa DOE We're seeking an Software Support Technician with outstanding communication and problem-solving abilities to join our dynamic support team. In this role, you'll be pivotal in assisting customers with their support queries, from logging service calls to troubleshooting software and process-related issues What's in it for you? The chance to join a vibrant, rapidly expanding company. Opportunity for growth and professional development. Competitive salary based on experience. Company pension, on-site parking, and private medical insurance Why choose our Client? Our client is a medium sized, multi-national supplier of ERP software solutions that has had continued growth throughout the UK, Australian and US markets. They are now looking for skilled candidates to join the team and assist in their plans to enter new territories and maintain their success. What's involved? Logging service calls and directly engaging with customers. Troubleshooting software and process-related issues. Documenting solutions. Potential involvement in upgrades, installations, development, and customer training. What you need: Understanding of business and system processes. Strong ownership mentality towards product and issue resolution. Ability to multitask and prioritise tasks according to severity. Excellent problem-solving skills. General IT knowledge, including Microsoft Applications, servers, browsers, and remote desktop connection. Exceptional communication skills, both verbal and written. Desirable Skills: Experience with ERP/business systems and applications. (e.g., Priority, SAP, Epicor, MS Dynamics, NetSuite, Sage, Winman). Understanding of Sales, Purchasing, Manufacturing, MRP, Financials, Bookkeeping or Stock. Experience working in a support desk environment. Understanding of SQL/SQL databases. Click Apply Now and one of the team will in touch to discuss this Software Support Technician role in Southampton. Consultant: Sonny Hudson Job Number: 928571 / INDCOM Job Role: Software Support Technician Location: Southampton Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Job title: 3rd Line Support Technician Salary: up to £50k Location : Wymondham My client is a driven and successful company, and they are looking for a 3rd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour. Responsibilities: Setting up and supporting small and medium business networks Setting up/ supporting computer Networks Installing PCs/ upgrading software Building new servers to customer specification Support servers remotely and on-site (2003, 2008, 2012, 2016) Administration of IP Phone systems (via web-based interface) Supporting customer applications Attributes: Previous experience working for an MSP or Software house would be desirable Team player Keen to learn Confident communicating over the phone
Apr 27, 2024
Full time
Job title: 3rd Line Support Technician Salary: up to £50k Location : Wymondham My client is a driven and successful company, and they are looking for a 3rd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour. Responsibilities: Setting up and supporting small and medium business networks Setting up/ supporting computer Networks Installing PCs/ upgrading software Building new servers to customer specification Support servers remotely and on-site (2003, 2008, 2012, 2016) Administration of IP Phone systems (via web-based interface) Supporting customer applications Attributes: Previous experience working for an MSP or Software house would be desirable Team player Keen to learn Confident communicating over the phone
Job Title: IT Support Technician Location : Blackburn Salary: From £22,000.00 per year Employment Type: Full-time Schedule: Monday to Friday Education : GCSE or equivalent (preferred) A leading law firm known for its exceptional client care and commitment to excellence, is seeking an enthusiastic IT Support Technician to join our dynamic team. This is an exciting opportunity for individuals with a passion for technology and a drive for continuous improvement. Responsibilities: Serve as the primary point of contact for employees requiring technical support. Provide timely and efficient technical assistance to resolve software and hardware issues. Adhere to company guidelines and procedures in addressing support requests. Maintain and troubleshoot the company's IT systems, encompassing both hardware and software components. Facilitate the setup of new user profiles and handle employee departures. Configure hardware devices and ensure optimal performance. Collaborate with team members to enhance operational efficiency. Stay informed about cybersecurity best practices and maintain thorough documentation. Offer guidance and training to employees on utilizing company IT systems. Support broader organizational projects, such as office relocations. Review and enhance the Proclaim case management system as needed. Conduct training sessions for new hires and existing staff in collaboration with various departments. Monitor and report any instances of non-compliance to the Director. Generate and analyze weekly and monthly reports to track performance metrics. Provide hands-on support as required for IT administration and queries. Skills and Qualifications: Prior experience with the Proclaim Case Management system preferred. Ability to effectively train others in computerized systems usage. Strong attention to detail and exceptional organizational skills. Capacity to prioritize tasks and address urgent matters promptly. Excellent written and verbal communication abilities. Proficiency in providing IT support and resolving technical issues. Previous experience as an IT Technician, preferably in an office environment. Familiarity with Windows OS, including Windows 10 Professional and Windows Server. Competence in problem-solving within Office 365. Knowledge of printer management and setup. Proficient in MS Excel, with Tableau/MS Power BI skills being desirable. Strong data analysis capabilities. Apply now to become a valued member of our innovative team dedicated to delivering excellence in legal services. Note: This position requires in-person work at our designated location. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Apr 27, 2024
Full time
Job Title: IT Support Technician Location : Blackburn Salary: From £22,000.00 per year Employment Type: Full-time Schedule: Monday to Friday Education : GCSE or equivalent (preferred) A leading law firm known for its exceptional client care and commitment to excellence, is seeking an enthusiastic IT Support Technician to join our dynamic team. This is an exciting opportunity for individuals with a passion for technology and a drive for continuous improvement. Responsibilities: Serve as the primary point of contact for employees requiring technical support. Provide timely and efficient technical assistance to resolve software and hardware issues. Adhere to company guidelines and procedures in addressing support requests. Maintain and troubleshoot the company's IT systems, encompassing both hardware and software components. Facilitate the setup of new user profiles and handle employee departures. Configure hardware devices and ensure optimal performance. Collaborate with team members to enhance operational efficiency. Stay informed about cybersecurity best practices and maintain thorough documentation. Offer guidance and training to employees on utilizing company IT systems. Support broader organizational projects, such as office relocations. Review and enhance the Proclaim case management system as needed. Conduct training sessions for new hires and existing staff in collaboration with various departments. Monitor and report any instances of non-compliance to the Director. Generate and analyze weekly and monthly reports to track performance metrics. Provide hands-on support as required for IT administration and queries. Skills and Qualifications: Prior experience with the Proclaim Case Management system preferred. Ability to effectively train others in computerized systems usage. Strong attention to detail and exceptional organizational skills. Capacity to prioritize tasks and address urgent matters promptly. Excellent written and verbal communication abilities. Proficiency in providing IT support and resolving technical issues. Previous experience as an IT Technician, preferably in an office environment. Familiarity with Windows OS, including Windows 10 Professional and Windows Server. Competence in problem-solving within Office 365. Knowledge of printer management and setup. Proficient in MS Excel, with Tableau/MS Power BI skills being desirable. Strong data analysis capabilities. Apply now to become a valued member of our innovative team dedicated to delivering excellence in legal services. Note: This position requires in-person work at our designated location. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
JRRL s client in Orpington is looking for an office-based trainee IT Helpdesk Technician. The successful candidate will play a crucial role in providing technical support to both internal users and external clients across various communication channels. You will need to live a commutable distance to Orpington, have a driving licence and the use of a car (not every day) and be passionate about technology. Duties for the IT Helpdesk Technician - Trainee Provide comprehensive IT support via phone, email, face to face, and remote channels. Log, prioritize, and allocate helpdesk requests, managing them through to completion. Undertake first-line support for IT users and escalate issues as needed. Investigate and resolve reported issues, keeping users informed of progress. Troubleshoot, monitor, and maintain systems, printers, and websites. Deploy, install, and maintain hardware, including software upgrades. Conduct routine housekeeping and proactive checks on IT systems. Assist in the development and implementation of IT projects. Monitor, secure, and track all IT assets, including hardware, software, and licensing. Act as the primary contact for customers with technical issues via phone and email. Provide effective remote support and consistently deliver excellent customer service. Person specification for the IT Helpdesk Technician - Trainee Must be a driver and have the use of a car. Must live within commutable distance to Orpington as its an officed based role. Excellent interpersonal and written communication skills. "Can-do" attitude and eagerness to learn. Genuine interest in IT systems and hardware. Working knowledge of Outlook, Excel, and Word. Previous work experience, especially with IT systems, is desirable but not essential as full training will be given. 4 GCSEs (or equivalent) at grades C+ in Maths, ICT, or English. A Level in core subjects, including Maths, ICT and English or BTEC in Computer Studies. Must be eager to learn and maybe go on further IT training. There could be opportunities for training courses and develop your career within IT support. Full training will be given, no experience needed but you will need to demonstrate a keen interest in IT. You will be providing Ms Word and office equipment support to the internal staff, some of which are at different locations.
Apr 27, 2024
Full time
JRRL s client in Orpington is looking for an office-based trainee IT Helpdesk Technician. The successful candidate will play a crucial role in providing technical support to both internal users and external clients across various communication channels. You will need to live a commutable distance to Orpington, have a driving licence and the use of a car (not every day) and be passionate about technology. Duties for the IT Helpdesk Technician - Trainee Provide comprehensive IT support via phone, email, face to face, and remote channels. Log, prioritize, and allocate helpdesk requests, managing them through to completion. Undertake first-line support for IT users and escalate issues as needed. Investigate and resolve reported issues, keeping users informed of progress. Troubleshoot, monitor, and maintain systems, printers, and websites. Deploy, install, and maintain hardware, including software upgrades. Conduct routine housekeeping and proactive checks on IT systems. Assist in the development and implementation of IT projects. Monitor, secure, and track all IT assets, including hardware, software, and licensing. Act as the primary contact for customers with technical issues via phone and email. Provide effective remote support and consistently deliver excellent customer service. Person specification for the IT Helpdesk Technician - Trainee Must be a driver and have the use of a car. Must live within commutable distance to Orpington as its an officed based role. Excellent interpersonal and written communication skills. "Can-do" attitude and eagerness to learn. Genuine interest in IT systems and hardware. Working knowledge of Outlook, Excel, and Word. Previous work experience, especially with IT systems, is desirable but not essential as full training will be given. 4 GCSEs (or equivalent) at grades C+ in Maths, ICT, or English. A Level in core subjects, including Maths, ICT and English or BTEC in Computer Studies. Must be eager to learn and maybe go on further IT training. There could be opportunities for training courses and develop your career within IT support. Full training will be given, no experience needed but you will need to demonstrate a keen interest in IT. You will be providing Ms Word and office equipment support to the internal staff, some of which are at different locations.