Your new company Establishedin the early 70s, the College is an inspected boarding/day school, with a reputation forquality and academic excellence. With anexpanding course portfolio and growing student body, we now require anenthusiastic, hard-working and experienced Senior IT Support Engineer to jointhe College IT team.Youwill support the IT Manager in ensuring the highest professional servicestandards are provided in the College in relation to all aspects IT support toboth students and staff and across all of its further and higher educationprovision. The Job Deploy, configure, secure,monitor and migrate Linux servers and services Configure, support and monitor the network Support Windows servers, including MSSQL, IIS and AD services Support Microsoft Office Suite, Microsoft Teams and Office 365 platform Support for Google Classroom and Adobe Creative Suite AD SAML SSO integration and deployment Instal and configure Windows and Mac computer systems, network equipment, printers and scanners Diagnose Hardware/software faults and solve technical problems either on the phone, using remote support software or face to face Ensure security updates are applied. Monitor and maintain computer systems and networks Set up new users' accounts and profiles, ensuring that they know how to log in and deal with password issues, inducting new staff and student users, as part of the on-boarding process Maintain records of software licenses Manage stocks of equipment, consumables and other supplies Identify internal training requirements Troubleshoot email delivery issues and work with service providers Plan and undertake scheduled maintenance upgrades Account administration for students and staff on all platforms Solving access problems Support students and staff with their own devices on site Maintain and troubleshoot classroom Audio Visual equipment Basic repairs and replacing parts on PCs and laptops: for example, power supplies/ batteries, fans, hard drives, RAM, etc. Obtaining replacement or specialist components, fixtures or fittings Deal with specialist consultants and developers as needed Any other ad hoc duties the role may reasonably require Person Specification We are looking for a technically minded candidate with 5+ yearsof experience in 2nd/3rd line IT and network support and systemsadministration, who has ideally attained a HE qualification in Computer Scienceor a technical field such as Engineering or Physics, or relevant industryexperience, and has good verbal and written communication skills. Required Skills and Experience of: Linux system administration preferably on Debian/Ubuntu: installing, securing,configuring and troubleshooting servers and services. Basic scripting skills (e.g. Bash) are expected. Configuring, securing, monitoring and supporting the network, dealing with connectivity issues. Computer hardware and software; PCs, laptops, servers, printers, scanners, mobile devices, networking equipment, Wi-Fi, structured cabling, projection and AV equipment, IP telephony, Windows and MacOS MySQL/MariaDB/MSSQL database maintenance: creating, dumping and restoring databases, using SQL to query and update data MS Office including Office 365 AD Administration on Windows Server in a hybrid Azure environment PowerShell scripting for AD, O365 and Exchange Online administration Awareness of IT security standards and practice Single Sign on (SSO) e.g. SAML integration on Azure AD/Entra DesirableSkills and Experience of: Managing mobile device management (MDM) for devices such as iPads Moodle platform upgrades, support and PHP tweaking Raspberry PI devices SMTP relay smart hosts Python scripting Web proxies such as Squid. Familiarity with SIP would be an advantage. Basic web skills (CSS) and graphics manipulation is an advantage. IP CCTV systems Server firmware and BIOS upgrades LDAP and Shibboleth authentication services, with Apache Tomcat running on Java The candidate will demonstrate good communication skills and be able to interactwith both technical and non-technical users. Dedicated to the delivery of excellent customer service, the role holder will have a flexible approach to work and the ability to problem-solve Work well under pressure with a logical approach to tasks Close attention to detail with an ability to see the bigger picture Excellent interpersonal skills and the ability to work in a team environment A proactive approach and the ability to be self-managing and innovative Excellent listening and questioning skills, combined with the ability to interact confidently with internal clients to establish what the problem is and explain the solution Good time management skills Flexibilitywith out of hours work is essential. The ideal candidate will have experiencegained within a similar position and be self-motivated with a friendly andhelpful personality and have good verbal and communication skills. Responsibleto the IT Manager, working hours are normally Monday to Friday 8.30am to 5.30pmwith occasional evening or Saturday shifts to conduct student inductions. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Your new company Establishedin the early 70s, the College is an inspected boarding/day school, with a reputation forquality and academic excellence. With anexpanding course portfolio and growing student body, we now require anenthusiastic, hard-working and experienced Senior IT Support Engineer to jointhe College IT team.Youwill support the IT Manager in ensuring the highest professional servicestandards are provided in the College in relation to all aspects IT support toboth students and staff and across all of its further and higher educationprovision. The Job Deploy, configure, secure,monitor and migrate Linux servers and services Configure, support and monitor the network Support Windows servers, including MSSQL, IIS and AD services Support Microsoft Office Suite, Microsoft Teams and Office 365 platform Support for Google Classroom and Adobe Creative Suite AD SAML SSO integration and deployment Instal and configure Windows and Mac computer systems, network equipment, printers and scanners Diagnose Hardware/software faults and solve technical problems either on the phone, using remote support software or face to face Ensure security updates are applied. Monitor and maintain computer systems and networks Set up new users' accounts and profiles, ensuring that they know how to log in and deal with password issues, inducting new staff and student users, as part of the on-boarding process Maintain records of software licenses Manage stocks of equipment, consumables and other supplies Identify internal training requirements Troubleshoot email delivery issues and work with service providers Plan and undertake scheduled maintenance upgrades Account administration for students and staff on all platforms Solving access problems Support students and staff with their own devices on site Maintain and troubleshoot classroom Audio Visual equipment Basic repairs and replacing parts on PCs and laptops: for example, power supplies/ batteries, fans, hard drives, RAM, etc. Obtaining replacement or specialist components, fixtures or fittings Deal with specialist consultants and developers as needed Any other ad hoc duties the role may reasonably require Person Specification We are looking for a technically minded candidate with 5+ yearsof experience in 2nd/3rd line IT and network support and systemsadministration, who has ideally attained a HE qualification in Computer Scienceor a technical field such as Engineering or Physics, or relevant industryexperience, and has good verbal and written communication skills. Required Skills and Experience of: Linux system administration preferably on Debian/Ubuntu: installing, securing,configuring and troubleshooting servers and services. Basic scripting skills (e.g. Bash) are expected. Configuring, securing, monitoring and supporting the network, dealing with connectivity issues. Computer hardware and software; PCs, laptops, servers, printers, scanners, mobile devices, networking equipment, Wi-Fi, structured cabling, projection and AV equipment, IP telephony, Windows and MacOS MySQL/MariaDB/MSSQL database maintenance: creating, dumping and restoring databases, using SQL to query and update data MS Office including Office 365 AD Administration on Windows Server in a hybrid Azure environment PowerShell scripting for AD, O365 and Exchange Online administration Awareness of IT security standards and practice Single Sign on (SSO) e.g. SAML integration on Azure AD/Entra DesirableSkills and Experience of: Managing mobile device management (MDM) for devices such as iPads Moodle platform upgrades, support and PHP tweaking Raspberry PI devices SMTP relay smart hosts Python scripting Web proxies such as Squid. Familiarity with SIP would be an advantage. Basic web skills (CSS) and graphics manipulation is an advantage. IP CCTV systems Server firmware and BIOS upgrades LDAP and Shibboleth authentication services, with Apache Tomcat running on Java The candidate will demonstrate good communication skills and be able to interactwith both technical and non-technical users. Dedicated to the delivery of excellent customer service, the role holder will have a flexible approach to work and the ability to problem-solve Work well under pressure with a logical approach to tasks Close attention to detail with an ability to see the bigger picture Excellent interpersonal skills and the ability to work in a team environment A proactive approach and the ability to be self-managing and innovative Excellent listening and questioning skills, combined with the ability to interact confidently with internal clients to establish what the problem is and explain the solution Good time management skills Flexibilitywith out of hours work is essential. The ideal candidate will have experiencegained within a similar position and be self-motivated with a friendly andhelpful personality and have good verbal and communication skills. Responsibleto the IT Manager, working hours are normally Monday to Friday 8.30am to 5.30pmwith occasional evening or Saturday shifts to conduct student inductions. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job title:IT Technical Support Analyst Employee status: Permanent Salary: £35-45K Location: 3 days in London Urban Empire Recruitment has partnered with an innovative insure tech scale-up based in London, committed to revolutionizing the insurance industry through cutting-edge technology and a customer-centric approach. They focus on international growth, are are seeking a highly skilled and visionary support analyst to support their technology initiatives. The role will be two-fold. We are looking for an organised, detail focused, and responsible Engineer to join our support team to help triage issues logged into our support desk, route them to the appropriate teams for resolution, and help create a knowledge base of solutions to commonly encountered issues within the team. Where issues are technology based, this role will help resolve hardware issues within our business including first line IT technical support, resolving hardware issues, networking, and cloud operations. Here's what your new role will look like: First line response to inbound queries across the business and contact Centre, performing root cause analysis and ensuring SLAs are adhered to Great communication across all levels of the business, fully understanding issues and working closely with peers to identify appropriate solutions in both the short / long term You will provide a coordinated, consistent and effective 1st Line IT technical support in a mixed Apple/Google environment to end users, resolving problems and issues in-line with documented procedures, and working with hardware providers where necessary You will be logging and categorising customer interactions concisely and efficiently, while taking ownership and following these up to completion, feeding back to users through completion and monitoring of resolution Requirements: Experience in an SLA driven, ticketed Service Desk or 1st / 2nd Line role Excellent communication skills including cross functional collaborative skills Experience of documenting and applying processes and procedures Experience of building and maintaining excellent relationships with customers IT troubleshooting skills Delivering a consistent first-class service to customer Experience of working in a user support role Excellent customer service skills Strong personal organisational skills Self-motivated with the ability to multi- task and prioritise workload Flexible approach to work with the ability to adapt to change Time management - this role may require out of hours work, and self time management will be important Problem solving mindset Logical and proactive approach. Exposure and knowledge of different Google Workspace products MacOS deployment with a cloud based MDM provider ChromeOS deployment Cloud server vendors Proficiency in the understanding of cyber security in an enterprise environment Strong understanding of network protocols Ability to demonstrate implementation of wifi networks Hardware installation and maintenance / Network Infrastructure experience Demonstrated ability to troubleshoot and resolve network connectivity issues When you apply for this role a consultant from Urban Empire Recruitment will give you a call if you're successful. Please note due to the large volume of applications we receive for these roles, if we have not contacted you within 7 days then unfortunately your application hasn't been successful. however, we may contact you regarding other roles. We're sorry we can't contact you directly, but we wish you all the best in your job search.
May 01, 2024
Full time
Job title:IT Technical Support Analyst Employee status: Permanent Salary: £35-45K Location: 3 days in London Urban Empire Recruitment has partnered with an innovative insure tech scale-up based in London, committed to revolutionizing the insurance industry through cutting-edge technology and a customer-centric approach. They focus on international growth, are are seeking a highly skilled and visionary support analyst to support their technology initiatives. The role will be two-fold. We are looking for an organised, detail focused, and responsible Engineer to join our support team to help triage issues logged into our support desk, route them to the appropriate teams for resolution, and help create a knowledge base of solutions to commonly encountered issues within the team. Where issues are technology based, this role will help resolve hardware issues within our business including first line IT technical support, resolving hardware issues, networking, and cloud operations. Here's what your new role will look like: First line response to inbound queries across the business and contact Centre, performing root cause analysis and ensuring SLAs are adhered to Great communication across all levels of the business, fully understanding issues and working closely with peers to identify appropriate solutions in both the short / long term You will provide a coordinated, consistent and effective 1st Line IT technical support in a mixed Apple/Google environment to end users, resolving problems and issues in-line with documented procedures, and working with hardware providers where necessary You will be logging and categorising customer interactions concisely and efficiently, while taking ownership and following these up to completion, feeding back to users through completion and monitoring of resolution Requirements: Experience in an SLA driven, ticketed Service Desk or 1st / 2nd Line role Excellent communication skills including cross functional collaborative skills Experience of documenting and applying processes and procedures Experience of building and maintaining excellent relationships with customers IT troubleshooting skills Delivering a consistent first-class service to customer Experience of working in a user support role Excellent customer service skills Strong personal organisational skills Self-motivated with the ability to multi- task and prioritise workload Flexible approach to work with the ability to adapt to change Time management - this role may require out of hours work, and self time management will be important Problem solving mindset Logical and proactive approach. Exposure and knowledge of different Google Workspace products MacOS deployment with a cloud based MDM provider ChromeOS deployment Cloud server vendors Proficiency in the understanding of cyber security in an enterprise environment Strong understanding of network protocols Ability to demonstrate implementation of wifi networks Hardware installation and maintenance / Network Infrastructure experience Demonstrated ability to troubleshoot and resolve network connectivity issues When you apply for this role a consultant from Urban Empire Recruitment will give you a call if you're successful. Please note due to the large volume of applications we receive for these roles, if we have not contacted you within 7 days then unfortunately your application hasn't been successful. however, we may contact you regarding other roles. We're sorry we can't contact you directly, but we wish you all the best in your job search.
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
Apr 30, 2024
Full time
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
Travail Employment Group : Burgess Hill
Burgess Hill, Sussex
Senior IT Helpdesk Technician £27,000 - £29,500, Permanent, Burgess Hill, 23 days holiday, 37 hours per week We are working with a technology-focused secondary school and Sixth Form looking for a driven IT professional looking to develop their skills whilst working with a broad range of technology. The role will involve providing 2nd line support to staff, students, parents, and other stakeholders and day-to-day administration. Additionally, you will be contributing to the on-going maintenance, monitoring and development of school systems and security. You would be working within a dynamic and supportive team, with the following responsibilities: Monitoring the ticketing system throughout the day and acting as the first point of escalation to the Junior IT Helpdesk technician to support resolving issues Resolving hardware and software support issues as quickly and efficiently as possible Creating software images, re-imaging, or otherwise configuring, hardware for use by stakeholders, and keeping systems up to date through appropriate updates and patches. Supporting staff and parents over the telephone. Liaising with external suppliers and support providers when required. Managing users, privileges, permissions and security in Active Directory, Office 365 and Azure/Entra in accordance with best practice from Microsoft and the school's Cyber Essentials certification Providing support and maintenance to the school's physical and virtual servers using previous experience in Windows Server and VMware (or Hyper-V). Providing troubleshooting, support, maintenance, and performance enhancements to the physical and virtual network infrastructure through a strong knowledge of WAN/LAN, TCP/IP, DNS, DHCP and VLAN. The successful candidate will be working across the following range of technology: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) Active Directory, DNS, DHCP, Group Policy Essential requirements: A minimum of a Level 3 qualification in an IT-related field (such as A levels, BTEC, or a relevant apprenticeship) At least two years' relevant experience preferably in the education sector. Understanding of networking principles Knowledge of Windows 10/11 Desktop Support and Windows Server 2019/2022 Server Active Directory, DNS, DHCP, and Group Policy experience Switching and routing, VLANS, wireless networking experience Mobile Device Management (ideally Microsoft Intune and/or Mosyle) Please note, you must have a valid UK driving licence and own mode of transportation Package £27,000 - £29,500 Permanent 37 hours per week 23 days holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Apr 30, 2024
Full time
Senior IT Helpdesk Technician £27,000 - £29,500, Permanent, Burgess Hill, 23 days holiday, 37 hours per week We are working with a technology-focused secondary school and Sixth Form looking for a driven IT professional looking to develop their skills whilst working with a broad range of technology. The role will involve providing 2nd line support to staff, students, parents, and other stakeholders and day-to-day administration. Additionally, you will be contributing to the on-going maintenance, monitoring and development of school systems and security. You would be working within a dynamic and supportive team, with the following responsibilities: Monitoring the ticketing system throughout the day and acting as the first point of escalation to the Junior IT Helpdesk technician to support resolving issues Resolving hardware and software support issues as quickly and efficiently as possible Creating software images, re-imaging, or otherwise configuring, hardware for use by stakeholders, and keeping systems up to date through appropriate updates and patches. Supporting staff and parents over the telephone. Liaising with external suppliers and support providers when required. Managing users, privileges, permissions and security in Active Directory, Office 365 and Azure/Entra in accordance with best practice from Microsoft and the school's Cyber Essentials certification Providing support and maintenance to the school's physical and virtual servers using previous experience in Windows Server and VMware (or Hyper-V). Providing troubleshooting, support, maintenance, and performance enhancements to the physical and virtual network infrastructure through a strong knowledge of WAN/LAN, TCP/IP, DNS, DHCP and VLAN. The successful candidate will be working across the following range of technology: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) Active Directory, DNS, DHCP, Group Policy Essential requirements: A minimum of a Level 3 qualification in an IT-related field (such as A levels, BTEC, or a relevant apprenticeship) At least two years' relevant experience preferably in the education sector. Understanding of networking principles Knowledge of Windows 10/11 Desktop Support and Windows Server 2019/2022 Server Active Directory, DNS, DHCP, and Group Policy experience Switching and routing, VLANS, wireless networking experience Mobile Device Management (ideally Microsoft Intune and/or Mosyle) Please note, you must have a valid UK driving licence and own mode of transportation Package £27,000 - £29,500 Permanent 37 hours per week 23 days holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Microsoft Engineer / Support Analyst - Permanent - Nottingham £35,000 My client, IT Company, are looking for a Microsoft Engineer. The position is a new role that will provide technical support the client accounting in opportunity identification and qualification. You will have a comprehensive understanding of both existing and new technologies and further utilise your skills and experience to promote the value of the company to new and existing clients. Where required you will provide sound technical advice to allow the sales process to flow smoothly and further identify when an opportunity needs to be passed across to a Senior Solution Consultant. Key Requirements: Microsoft Cloud Services: Office 365 inc Microsoft Teams MDM/MAM Solutions preferably Microsoft Intune Jamf Pro iOS, MacOS and TVOS operating systems Apple Business Manager / DEP Apple hardware range e.g. Macbook, iMACs, iPhones, iPads, Mac Mini Microsoft Server Ability to develop effective working relationships and networks internally at all levels, and work closely with departments such as sales, operations and product development This role will be required to be available to attend to the Nottingham office 3-4 days a week
Oct 07, 2021
Full time
Microsoft Engineer / Support Analyst - Permanent - Nottingham £35,000 My client, IT Company, are looking for a Microsoft Engineer. The position is a new role that will provide technical support the client accounting in opportunity identification and qualification. You will have a comprehensive understanding of both existing and new technologies and further utilise your skills and experience to promote the value of the company to new and existing clients. Where required you will provide sound technical advice to allow the sales process to flow smoothly and further identify when an opportunity needs to be passed across to a Senior Solution Consultant. Key Requirements: Microsoft Cloud Services: Office 365 inc Microsoft Teams MDM/MAM Solutions preferably Microsoft Intune Jamf Pro iOS, MacOS and TVOS operating systems Apple Business Manager / DEP Apple hardware range e.g. Macbook, iMACs, iPhones, iPads, Mac Mini Microsoft Server Ability to develop effective working relationships and networks internally at all levels, and work closely with departments such as sales, operations and product development This role will be required to be available to attend to the Nottingham office 3-4 days a week
Req ID: 43343 Location: London Other location(s):"I can be myself at work."You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world everything that makes you unique. We're working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more."I can influence my income."You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You'll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses)."I can lead a full life."You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success. Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love Access on-demand professional development resources that allow you to hone existing skills and learn new ones COVID-19 HIRING: Our recruiting and onboarding activities are virtual during the pandemic and we've transitioned to a work-from-home environment until further notice. We are offering generous work-from-home benefits to improve our associate's ability to work remotely. As a Cyber Security Engineer at Capital Group (London Office), you will part of be building out our European cybersecurity team and extend our global cyber-response capabilities. You will apply your forensic, investigative, and cyber-defensive skills to respond to alerts on our endpoints, cloud, and network infrastructure. You will contribute your industry insights and ability to think like an attacker to lead our team on continuous improvement of our incident response processes. You will use your collaboration and communication skills to forge effective partnerships and engage leadership on our response to cybersecurity incidents. You will join and participate actively on a diverse team committed to inclusion, equity, and encouragement of our professional development. Other responsibilities and activities include: You have a minimum of five years of incident response or SOC work, including significant experience with containment and eradication of incidents, (or minimum eight years of combined equivalent experience in incident response, with various IT administrative disciplines: help desk, network, cloud, client/server engineering). You have significant work experience with much of the following: network traffic analysis, network forensics, log analysis, cloud security, endpoint forensics, static and dynamic malware analysis, Windows security and Active Directory, Linux security, MacOS security. You have significant work experience leading and handling escalated security incidents, including coordinating work across contributing teams during and after the incident. You are skilled with either or both PowerShell or Python for automation and data analysis. You have strong English verbal and writing skills. You will coordinate transition to a global, 24x7 team with efficient response processes that pass actionable work and intelligence from team to team. You work independently using collaboration skills of inquiry and advocacy in the context of a larger global team. You support daily response work in case queue and serve as consultant or point of escalation for junior team members. You relentlessly strive to improve Capital Group's security posture by prioritizing risk and remediation activities, escalating risk issues and threats, and being accountable for protecting Capital's customers, associates, data, and assets. You are passionate about mentoring and training junior team members while keeping your own best-in-class skills sharp. You have experience collaborating on purple-team activities that anticipate attacks and build collective skill. You build and maintain the tools, automation, and documentation the team needs to perform at an optimal level. You are able to travel internationally up to 25% / year (when conditions permit). "I can apply in less than 4 minutes."You've reviewed this job posting and you're ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn't what you're looking for, check out our other opportunities and join our talent community."I can learn more about Capital Group." At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That's why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people's lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.Job Segment: Social Media, Linux, Data Analyst, Information Security, Information Technology, Marketing, Technology, Data
Oct 06, 2021
Full time
Req ID: 43343 Location: London Other location(s):"I can be myself at work."You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world everything that makes you unique. We're working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more."I can influence my income."You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You'll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses)."I can lead a full life."You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success. Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love Access on-demand professional development resources that allow you to hone existing skills and learn new ones COVID-19 HIRING: Our recruiting and onboarding activities are virtual during the pandemic and we've transitioned to a work-from-home environment until further notice. We are offering generous work-from-home benefits to improve our associate's ability to work remotely. As a Cyber Security Engineer at Capital Group (London Office), you will part of be building out our European cybersecurity team and extend our global cyber-response capabilities. You will apply your forensic, investigative, and cyber-defensive skills to respond to alerts on our endpoints, cloud, and network infrastructure. You will contribute your industry insights and ability to think like an attacker to lead our team on continuous improvement of our incident response processes. You will use your collaboration and communication skills to forge effective partnerships and engage leadership on our response to cybersecurity incidents. You will join and participate actively on a diverse team committed to inclusion, equity, and encouragement of our professional development. Other responsibilities and activities include: You have a minimum of five years of incident response or SOC work, including significant experience with containment and eradication of incidents, (or minimum eight years of combined equivalent experience in incident response, with various IT administrative disciplines: help desk, network, cloud, client/server engineering). You have significant work experience with much of the following: network traffic analysis, network forensics, log analysis, cloud security, endpoint forensics, static and dynamic malware analysis, Windows security and Active Directory, Linux security, MacOS security. You have significant work experience leading and handling escalated security incidents, including coordinating work across contributing teams during and after the incident. You are skilled with either or both PowerShell or Python for automation and data analysis. You have strong English verbal and writing skills. You will coordinate transition to a global, 24x7 team with efficient response processes that pass actionable work and intelligence from team to team. You work independently using collaboration skills of inquiry and advocacy in the context of a larger global team. You support daily response work in case queue and serve as consultant or point of escalation for junior team members. You relentlessly strive to improve Capital Group's security posture by prioritizing risk and remediation activities, escalating risk issues and threats, and being accountable for protecting Capital's customers, associates, data, and assets. You are passionate about mentoring and training junior team members while keeping your own best-in-class skills sharp. You have experience collaborating on purple-team activities that anticipate attacks and build collective skill. You build and maintain the tools, automation, and documentation the team needs to perform at an optimal level. You are able to travel internationally up to 25% / year (when conditions permit). "I can apply in less than 4 minutes."You've reviewed this job posting and you're ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn't what you're looking for, check out our other opportunities and join our talent community."I can learn more about Capital Group." At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That's why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people's lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.Job Segment: Social Media, Linux, Data Analyst, Information Security, Information Technology, Marketing, Technology, Data
Software Implementation / Technical Support Consultant
£28-33,000 + £4K car allowance
Leeds
Our client, a leading IT software company with offices across the UK, is currently recruiting for a customer-focused Software Implementation Engineer/Consultant to work alongside clients in supporting the installation and commission of software projects from their Leeds Head Office. In addition, this person will be responsible for providing 1st and 2nd line technical support and assisting with pre-sales enquiries, delivering product management and project coordination as required.
Suitable candidates may be experienced in technical support but with the confidence and expertise to interact directly with customers, or be undertaking a similar Implementations role currently. You will also need proven ability to work in a fast-paced projects environment, be confident in handling support escalations and complaints, as well as presenting to groups or individuals. The role will also involve site visits and remote installations, so a full clean driving license is essential.
Job Description
Working alongside the Technical Team, key duties of the role will include:
• Providing first and second line technical support to internal and external customers
• Conducting on-site and remote installations with customers, prospects and partners
• Assisting the sales team with pre-sales technical consultancy, remote demos, product training and new testing, as well as proactively identifying sales opportunities
• Updating start-up, install guides and patches documents
• Coordinating larger installation projects across multiple sites and leading a small project team
• Additional internal IT support and administration
Person Specification
To be considered for the role, you will need to demonstrate:
• Ideally educated to degree level or equivalent
• Proven experience in either implementations or technical support
• Competency in MS Windows OS and applications, as well as LINUX or MacOS
• Knowledge of MySQL databases, TCP/IP networking, AD/LDAP authentication systems and any agile development methodologies would be a distinct advantage
• Ability to work on own initiative in a fast-paced environment
• Good problem solving and customer service skills
• Commercially savvy, proactive with a strong work ethic
Please submit your CV in the first instance. If successful, you will be contacted by one of our consultants within 3 working days to discuss your application in more detail. Unfortunately due to the volume of applications we expect to receive, if you do not hear from us within this time please presume your application has been unsuccessful on this occasion.
Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability
Feb 21, 2016
Software Implementation / Technical Support Consultant
£28-33,000 + £4K car allowance
Leeds
Our client, a leading IT software company with offices across the UK, is currently recruiting for a customer-focused Software Implementation Engineer/Consultant to work alongside clients in supporting the installation and commission of software projects from their Leeds Head Office. In addition, this person will be responsible for providing 1st and 2nd line technical support and assisting with pre-sales enquiries, delivering product management and project coordination as required.
Suitable candidates may be experienced in technical support but with the confidence and expertise to interact directly with customers, or be undertaking a similar Implementations role currently. You will also need proven ability to work in a fast-paced projects environment, be confident in handling support escalations and complaints, as well as presenting to groups or individuals. The role will also involve site visits and remote installations, so a full clean driving license is essential.
Job Description
Working alongside the Technical Team, key duties of the role will include:
• Providing first and second line technical support to internal and external customers
• Conducting on-site and remote installations with customers, prospects and partners
• Assisting the sales team with pre-sales technical consultancy, remote demos, product training and new testing, as well as proactively identifying sales opportunities
• Updating start-up, install guides and patches documents
• Coordinating larger installation projects across multiple sites and leading a small project team
• Additional internal IT support and administration
Person Specification
To be considered for the role, you will need to demonstrate:
• Ideally educated to degree level or equivalent
• Proven experience in either implementations or technical support
• Competency in MS Windows OS and applications, as well as LINUX or MacOS
• Knowledge of MySQL databases, TCP/IP networking, AD/LDAP authentication systems and any agile development methodologies would be a distinct advantage
• Ability to work on own initiative in a fast-paced environment
• Good problem solving and customer service skills
• Commercially savvy, proactive with a strong work ethic
Please submit your CV in the first instance. If successful, you will be contacted by one of our consultants within 3 working days to discuss your application in more detail. Unfortunately due to the volume of applications we expect to receive, if you do not hear from us within this time please presume your application has been unsuccessful on this occasion.
Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability