ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Desktop support Analyst (1st & 2nd line) required for a well established FTSE 250 Property Management company. This is a first and second-line IT Helpdesk and Deskside support role provinding a service to local office and remote staff. The role includes setting up and integrating new employees, managing assets, and delivering excellent customer service. Responsibilities include: Serving as the main point of contact for all employees regarding IT helpdesk incidents. Assist IT infrastructure upgrades and installations as required. Providing technical assistance for PC users, telephony, and mobile communications Preparation and provision of hardware and software for new employees Desired Skills & Experience: Essential At least 6 months continuous experience of Helpdesk and Desktop IT support Understanding of Active Directory (including Administration) Office 365 (including user Admin) IT support (including Networking TCP/IP, DHCP/DNS) Beneficial Experience with setting up and troubleshooting video meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Understanding/Awareness of ITIL support framework The role is primarily office-based with plenty of face to face interaction with staff at all levels. There are occasional visits to different departments or remote sites for IT support If you meet the criteria above then we would love to hear from you!
May 18, 2024
Full time
Desktop support Analyst (1st & 2nd line) required for a well established FTSE 250 Property Management company. This is a first and second-line IT Helpdesk and Deskside support role provinding a service to local office and remote staff. The role includes setting up and integrating new employees, managing assets, and delivering excellent customer service. Responsibilities include: Serving as the main point of contact for all employees regarding IT helpdesk incidents. Assist IT infrastructure upgrades and installations as required. Providing technical assistance for PC users, telephony, and mobile communications Preparation and provision of hardware and software for new employees Desired Skills & Experience: Essential At least 6 months continuous experience of Helpdesk and Desktop IT support Understanding of Active Directory (including Administration) Office 365 (including user Admin) IT support (including Networking TCP/IP, DHCP/DNS) Beneficial Experience with setting up and troubleshooting video meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Understanding/Awareness of ITIL support framework The role is primarily office-based with plenty of face to face interaction with staff at all levels. There are occasional visits to different departments or remote sites for IT support If you meet the criteria above then we would love to hear from you!
Helpdesk Support Analyst Full-time, Permanent, Harrogate Office Based Offering £25,000 - £28,000 Basic Salary plus Great Benefits Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for a Helpdesk Support Analyst to join their technical support team in a fast paced and proactive environment. Helpdesk Support Analyst - Key Accountabilities Provide 1st/2nd line IT support in response to user requests logged, escalating tickets to 2nd/3rd line when appropriate. To promote company guidelines and policies regarding email and internet access security. Proactively and reactively install hardware, software, network kit and much more. Source and purchase IT peripherals, software and mobile phones when requested. Build and configure new and redeployed laptops, desktops, PCs and VDI terminals. Carry out repairs to any peripherals, laptops, desktop PCs, printers, scanners, etc. Use, review and update procedures when necessary following best practice. Ensure all necessary administration tasks are kept up-to-date. Helpdesk Support Analyst - Skills and Experience Technical Skills Installing and troubleshooting MS Windows 10 and 11. Experience supporting MS Office Packages from including Excel, Word, PowerPoint and Access. Experienced imaging and configuring laptops and desktops. Providing basic Microsoft 365 administration support. Supporting Microsoft Active Directory and network printers. Experience supporting LAN/WAN technologies. Individual Experienced providing 1st/2nd IT helpdesk support with the technical skills required. Be an effective communicator, comfortable discussing and investigating customer IT issues, via telephone, email and face-to-face. Be team orientated with the ability to work on own initiative. Have an interest in technology and desire to pursue a technical support career Comfortable building relationships internally with various stakeholders within the group and externally with suppliers. Be highly organised and self-motivated. The role of Helpdesk Support Analyst is offering £25,000 - £28,000 basic salary plus great benefits for the successful candidate. This is a full-time, permanent position based onsite at our client s head office in Harrogate. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe, please assume your application has been unsuccessful for the position of Helpdesk Support Analyst. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
May 17, 2024
Full time
Helpdesk Support Analyst Full-time, Permanent, Harrogate Office Based Offering £25,000 - £28,000 Basic Salary plus Great Benefits Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for a Helpdesk Support Analyst to join their technical support team in a fast paced and proactive environment. Helpdesk Support Analyst - Key Accountabilities Provide 1st/2nd line IT support in response to user requests logged, escalating tickets to 2nd/3rd line when appropriate. To promote company guidelines and policies regarding email and internet access security. Proactively and reactively install hardware, software, network kit and much more. Source and purchase IT peripherals, software and mobile phones when requested. Build and configure new and redeployed laptops, desktops, PCs and VDI terminals. Carry out repairs to any peripherals, laptops, desktop PCs, printers, scanners, etc. Use, review and update procedures when necessary following best practice. Ensure all necessary administration tasks are kept up-to-date. Helpdesk Support Analyst - Skills and Experience Technical Skills Installing and troubleshooting MS Windows 10 and 11. Experience supporting MS Office Packages from including Excel, Word, PowerPoint and Access. Experienced imaging and configuring laptops and desktops. Providing basic Microsoft 365 administration support. Supporting Microsoft Active Directory and network printers. Experience supporting LAN/WAN technologies. Individual Experienced providing 1st/2nd IT helpdesk support with the technical skills required. Be an effective communicator, comfortable discussing and investigating customer IT issues, via telephone, email and face-to-face. Be team orientated with the ability to work on own initiative. Have an interest in technology and desire to pursue a technical support career Comfortable building relationships internally with various stakeholders within the group and externally with suppliers. Be highly organised and self-motivated. The role of Helpdesk Support Analyst is offering £25,000 - £28,000 basic salary plus great benefits for the successful candidate. This is a full-time, permanent position based onsite at our client s head office in Harrogate. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe, please assume your application has been unsuccessful for the position of Helpdesk Support Analyst. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
Employer description: The BVR Group are a leading Central London Business-to-Business IT support company, established in 1990 and based around Old Street, EC2A. We offer a wide range of products & services, with computer support being at the forefront. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Salary: £16,000 per annum. Duties: Review tickets within Service Management systems using established priorities Receive helpdesk telephone calls on a daily basis to resolve issues for end users The initial investigation and resolution of incidents relating to business and desktop applications, and subsequent referral to either senior support analysts, to 2nd/ 3rd line support, the application management team or a 3rd party Learn to deliver end user introductory training on IT systems Undertakes daily operational checks as defined and trained by the wider team Setup mobile phones and laptops for end users and deploy and install software to PC's and Notebooks Perform password resets and help end users with profile and connectivity issues Perform basic proactive tasks for backups and learn how to restore backup What we are looking for: Desirable skills: Strong customer service and interpersonal skills Commitment and aptitude to complete the training and studying required Strong team ethos Able to deal effectively and efficiently with people at all levels Desirable qualities: Friendly communicator, patient and proactive Excellent problem solver Logically and methodically minded to be able to troubleshoot issues that are logged Ability to pick up new technologies and processes quickly Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Casual dress code Friendly atmosphere Flexible working hours 28 days annual leave, including bank holidays Mental health and wellbeing support Travel to and from QA training and or customer sites paid by company Future prospects: There is a full-time role available upon successful completion of the apprenticeship. There will be an increase in salary and potential to progress onto higher level of apprenticeship Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 16, 2024
Full time
Employer description: The BVR Group are a leading Central London Business-to-Business IT support company, established in 1990 and based around Old Street, EC2A. We offer a wide range of products & services, with computer support being at the forefront. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Salary: £16,000 per annum. Duties: Review tickets within Service Management systems using established priorities Receive helpdesk telephone calls on a daily basis to resolve issues for end users The initial investigation and resolution of incidents relating to business and desktop applications, and subsequent referral to either senior support analysts, to 2nd/ 3rd line support, the application management team or a 3rd party Learn to deliver end user introductory training on IT systems Undertakes daily operational checks as defined and trained by the wider team Setup mobile phones and laptops for end users and deploy and install software to PC's and Notebooks Perform password resets and help end users with profile and connectivity issues Perform basic proactive tasks for backups and learn how to restore backup What we are looking for: Desirable skills: Strong customer service and interpersonal skills Commitment and aptitude to complete the training and studying required Strong team ethos Able to deal effectively and efficiently with people at all levels Desirable qualities: Friendly communicator, patient and proactive Excellent problem solver Logically and methodically minded to be able to troubleshoot issues that are logged Ability to pick up new technologies and processes quickly Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Casual dress code Friendly atmosphere Flexible working hours 28 days annual leave, including bank holidays Mental health and wellbeing support Travel to and from QA training and or customer sites paid by company Future prospects: There is a full-time role available upon successful completion of the apprenticeship. There will be an increase in salary and potential to progress onto higher level of apprenticeship Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Position: Support Analyst Location: London, W1W 5PL, UK Role: Full time (37.5 hours per week). Five days per week in the London office An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1stand 2ndline support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Record Financial Group: Record is a leading specialist currency and asset manager with $99.5 billion (as at 31 December 2023) in Assets Under Management Equivalent. Record's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. Record's offices are in London and Windsor in the UK, Zürich, New York and Frankfurt. The relevant team is based in the London office. Responsibilities: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rdParty Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology Essential Skills: Financial Markets: 2yrs minimum Working in Small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure Benefits: Bonus scheme - paid twice a year (usually November & June) Pension - defined contribution scheme: 11% employer contribution plus may elect for additional personal contributions. Some cash flexibility allowed Private medical (BUPA) employee cover - option to purchase cover for partner and family Dental insurance - employee cover and option to purchase cover for partner and family Life insurance Permanent health insurance Medical health assessments Ride2Work cycle scheme Salary sacrifice car scheme Subsidised gym membership Share incentive plan (SIP) with Record matching 20 days minimum holiday, discretionary additional holiday may be taken Study support for further qualifications. Full support and training from the company and the team Equal Opportunities Statement Record is proud to be an Equal Opportunities Employer. For our employees to reach their full potential they need to feel valued, included, and respected. This is the culture that Record works towards and, as part of this, we celebrate individual differences and aim to promote a sense of belonging. Disability Confident As a Disability Confident employer, we have an inclusive recruitment process and will hire anyone from any background. Where there are barriers to applying, we are committed to discussing options with you to make the process more accessible and provide reasonable adjustments.
May 16, 2024
Full time
Position: Support Analyst Location: London, W1W 5PL, UK Role: Full time (37.5 hours per week). Five days per week in the London office An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1stand 2ndline support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Record Financial Group: Record is a leading specialist currency and asset manager with $99.5 billion (as at 31 December 2023) in Assets Under Management Equivalent. Record's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. Record's offices are in London and Windsor in the UK, Zürich, New York and Frankfurt. The relevant team is based in the London office. Responsibilities: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rdParty Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology Essential Skills: Financial Markets: 2yrs minimum Working in Small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure Benefits: Bonus scheme - paid twice a year (usually November & June) Pension - defined contribution scheme: 11% employer contribution plus may elect for additional personal contributions. Some cash flexibility allowed Private medical (BUPA) employee cover - option to purchase cover for partner and family Dental insurance - employee cover and option to purchase cover for partner and family Life insurance Permanent health insurance Medical health assessments Ride2Work cycle scheme Salary sacrifice car scheme Subsidised gym membership Share incentive plan (SIP) with Record matching 20 days minimum holiday, discretionary additional holiday may be taken Study support for further qualifications. Full support and training from the company and the team Equal Opportunities Statement Record is proud to be an Equal Opportunities Employer. For our employees to reach their full potential they need to feel valued, included, and respected. This is the culture that Record works towards and, as part of this, we celebrate individual differences and aim to promote a sense of belonging. Disability Confident As a Disability Confident employer, we have an inclusive recruitment process and will hire anyone from any background. Where there are barriers to applying, we are committed to discussing options with you to make the process more accessible and provide reasonable adjustments.
In Technology Group Limited
Redditch, Worcestershire
Role: 1st Line Support Engineer Location: Redditch Salary: £22,000 - £26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude. My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Jordan com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Role: 1st Line Support Engineer Location: Redditch Salary: £22,000 - £26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude. My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Jordan com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
May 15, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: 1st Line Support Engineer Location: Redditch Salary: 22,000 - 26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude. My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at Jordan com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Role: 1st Line Support Engineer Location: Redditch Salary: 22,000 - 26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude. My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at Jordan com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Morgan Hunt Recruitment
Nottingham, Nottinghamshire
An exciting opportunity has become available for an experienced Application Analyst, to join my client, a leading Housing Association with a strong collaborative and technologically focused atmosphere. A permanent role, with Hybrid working of 1/2 days per week based out of their office in Nottingham. You will be responsible for the development, configuration, and functional analysis of various products. Supporting testing, incident management, problem management and run/coordinate small scale projects and deliverables across the application suite. Responsibilities as Application Analyst Undertake application reviews to ensure that solutions are fit for purpose and easily supportable. Contribute and adhere to robust processes to make sure the transition of initiatives from project to BAU support is both effective and sustainable. Provide expert 2nd and 3rd line support to the service desk responding to tickets to ensure customer expectations are exceeded. Provide SME and support with implementation, testing and integration for larger projects. Act as a systems administrator on core systems, ensuring access controls are maintained. Adhere and contribute to the development of Quality Assurance procedures and plans to make sure new products, changes and releases are implemented. Work with 3rd parties to ensure issues are resolved quickly and effectively. Work closely with the wider ICT group to ensure compliance with security and GDPR. Create and maintain technical documentation for the applications. Manage cyclical upgrades and database management. Identify and implement continuous improvements to applications and services. Undertake application development and configuration to ensure that solutions are fit for purpose and easily supportable. Skills and Experience Essential Demonstrable track record of providing 2nd/3rd line support for applications. Experience of system configuration, troubleshooting and fault diagnosis. Good working knowledge of all MS Office products. Knowledge of relational database design and management. As a minimum, a working knowledge of information security policies, processes, and procedures. Knowledge of SQL including writing scripts to query and update databases. Desirable Knowledge of object-oriented analysis and design, defining and creating reporting dashboards. Experience of carrying out functional analysis and production of specifications, Agile working and ITIL knowledge, running small scale projects, helpdesk and ticketing systems. Experience of working within a Housing Association. Knowledge of NEC Housing preferred but similar Housing Management systems such as Civica, Orchard, Capita, Aareon etc is acceptable. Knowledge of Citrix virtual environments and CRM systems. This is a permanent opportunity paying up to £48,5000 based on experience. Hybrid working of 1/2 days per week based in their office in Nottingham. If you are interested in the role, please do not hesitate to apply. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
May 14, 2024
Full time
An exciting opportunity has become available for an experienced Application Analyst, to join my client, a leading Housing Association with a strong collaborative and technologically focused atmosphere. A permanent role, with Hybrid working of 1/2 days per week based out of their office in Nottingham. You will be responsible for the development, configuration, and functional analysis of various products. Supporting testing, incident management, problem management and run/coordinate small scale projects and deliverables across the application suite. Responsibilities as Application Analyst Undertake application reviews to ensure that solutions are fit for purpose and easily supportable. Contribute and adhere to robust processes to make sure the transition of initiatives from project to BAU support is both effective and sustainable. Provide expert 2nd and 3rd line support to the service desk responding to tickets to ensure customer expectations are exceeded. Provide SME and support with implementation, testing and integration for larger projects. Act as a systems administrator on core systems, ensuring access controls are maintained. Adhere and contribute to the development of Quality Assurance procedures and plans to make sure new products, changes and releases are implemented. Work with 3rd parties to ensure issues are resolved quickly and effectively. Work closely with the wider ICT group to ensure compliance with security and GDPR. Create and maintain technical documentation for the applications. Manage cyclical upgrades and database management. Identify and implement continuous improvements to applications and services. Undertake application development and configuration to ensure that solutions are fit for purpose and easily supportable. Skills and Experience Essential Demonstrable track record of providing 2nd/3rd line support for applications. Experience of system configuration, troubleshooting and fault diagnosis. Good working knowledge of all MS Office products. Knowledge of relational database design and management. As a minimum, a working knowledge of information security policies, processes, and procedures. Knowledge of SQL including writing scripts to query and update databases. Desirable Knowledge of object-oriented analysis and design, defining and creating reporting dashboards. Experience of carrying out functional analysis and production of specifications, Agile working and ITIL knowledge, running small scale projects, helpdesk and ticketing systems. Experience of working within a Housing Association. Knowledge of NEC Housing preferred but similar Housing Management systems such as Civica, Orchard, Capita, Aareon etc is acceptable. Knowledge of Citrix virtual environments and CRM systems. This is a permanent opportunity paying up to £48,5000 based on experience. Hybrid working of 1/2 days per week based in their office in Nottingham. If you are interested in the role, please do not hesitate to apply. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Service Desk Analyst - Fintech A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London. This exciting position will play a crucial role in providing technical support to the firms internal staff, ensuring the smooth operation of our IT systems and services, assisting with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices. Duties and Responsibilities: • Be the first point of contact in resolving 1st and 2nd line support calls • Ensure users are informed of progress at agreed intervals • Own and handle incidents / problems with various teams through to resolution • Support Senior Analysts on the production of service management information for senior management • Assist with project work where needed • Provide cover to the business from 07:00 - 19:00 on a shift basis • Provide on-call support from 19:00 - 07:00 weekdays and 24hr on weekends. On a rotational basis Essential: • Minimum 1 year experience in a similar service desk role within Financial Service/Banking • Knowledge of Windows 10 or equivalent • Knowledge of Microsoft Office 2016 including Outlook • Understanding of Microsoft Active Directory • Experience of configuring mobile devices e.g. iOS and Android • Ability to use helpdesk management tools to log/monitor/close client problems/requests • Experience of working in high-pressure environments • Ability to identify, isolate and resolve IT problems / requests Advantageous: • Familiarity with Microsoft Certificate Services and E-mail Encryption • Understanding of Microsoft Systems Centre Configuration Manager • Basic understanding of LAN technologies Successful candidates will join existing Service Desk teams within a fast-paced environment and have the following personal qualities: • Excellent interpersonal skills • Highly motivated with a passion for technology and a can-do attitude • Organised individual who is a good communicator and can discuss technical subjects in layman terms • Always maintains a calm, professional manner • Self-motivated with the ability to learn 'on the fly', demonstrating a willingness to seek and achieve improvements to processes and technology • Ability to work as part of a team, circulate important information and contribute to team discussion • Good time management / planning - manages personal workload effectively, sets realistic and achievable targets and delivers against them To discuss further, please submit your updated CV to this advert and a member of the Financial Services team will be in touch.
May 14, 2024
Full time
Service Desk Analyst - Fintech A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London. This exciting position will play a crucial role in providing technical support to the firms internal staff, ensuring the smooth operation of our IT systems and services, assisting with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices. Duties and Responsibilities: • Be the first point of contact in resolving 1st and 2nd line support calls • Ensure users are informed of progress at agreed intervals • Own and handle incidents / problems with various teams through to resolution • Support Senior Analysts on the production of service management information for senior management • Assist with project work where needed • Provide cover to the business from 07:00 - 19:00 on a shift basis • Provide on-call support from 19:00 - 07:00 weekdays and 24hr on weekends. On a rotational basis Essential: • Minimum 1 year experience in a similar service desk role within Financial Service/Banking • Knowledge of Windows 10 or equivalent • Knowledge of Microsoft Office 2016 including Outlook • Understanding of Microsoft Active Directory • Experience of configuring mobile devices e.g. iOS and Android • Ability to use helpdesk management tools to log/monitor/close client problems/requests • Experience of working in high-pressure environments • Ability to identify, isolate and resolve IT problems / requests Advantageous: • Familiarity with Microsoft Certificate Services and E-mail Encryption • Understanding of Microsoft Systems Centre Configuration Manager • Basic understanding of LAN technologies Successful candidates will join existing Service Desk teams within a fast-paced environment and have the following personal qualities: • Excellent interpersonal skills • Highly motivated with a passion for technology and a can-do attitude • Organised individual who is a good communicator and can discuss technical subjects in layman terms • Always maintains a calm, professional manner • Self-motivated with the ability to learn 'on the fly', demonstrating a willingness to seek and achieve improvements to processes and technology • Ability to work as part of a team, circulate important information and contribute to team discussion • Good time management / planning - manages personal workload effectively, sets realistic and achievable targets and delivers against them To discuss further, please submit your updated CV to this advert and a member of the Financial Services team will be in touch.
We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. About the role: The Support Analyst is a critical part of the diverse and exciting technology operations at Somerset House. Working within the IT Department’s helpdesk function, the post holder will be a primary contact for 1st, 2nd and 3rd line IT and network support. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. You will work across a range of technologies and systems, from desktops to SaaS, maintaining ownership of cases from start to finish. Additionally, the role will have the opportunity to participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities. Please note that this is an onsite role, based at Somerset House in central London, running Monday - Friday.
Responsibilities:
To be the primary point of contact for residents, members, event partners, and Trust IT support issues and requests. This includes 1st, 2nd, and 3rd line support.
Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, conforming to SLA’s and adjusting priorities to deal with urgent issues and requests.
Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems.
Proactively research and identify solutions that may benefit the team and the Trust.
Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution.
Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components, and VoIP telephony.
Assist with the configuration of resident office moves, liaising closely with the property team, and the IT Solutions Lead.
As required, to assist in the testing and implementing of new solutions and adaptations/upgrades to IT services.
Undertake the training of Trust staff members as required.
Where occasionally required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
Undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience :
Demonstrable technical knowledge of working in an IT service desk or team.
Demonstrable knowledge supporting and installing operating systems (Windows 10/11 primarily, some Windows Server 2012/2016/2019, some Mac OS) and standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, etc.).
Demonstrable knowledge supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
Supporting of Active Directory, Office 365 (including Exchange), and Azure users, including password resets, account creation, and group policies.
Demonstrable knowledge of cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
ITIL Foundation certification and technical Microsoft qualifications are desirable.
Skills :
A good knowledge of network infrastructure, both wired and wireless.
A good knowledge of logical network concepts, including VLANs, IPs, DNS and DHCP.
Strong communication skills with the flexibility to deal with a varied customer base.
Coaching or training end users in technical expertise.
Knowledge of VoIP telephony.
Knowledge of system backups, for example, Microsoft Azure Backup Service.
Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
As part of the recruitment process, there will be a practical task to help us assess hands-on technical skills.
Benefits to working at Somerset House:
Mental Health & Wellbeing - Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders - Hybrid working based on having 3 days in the office per week (pro rata if part-time) - Contribution towards eye tests and glasses - Trust life insurance scheme Holiday - Enhanced annual leave – 25 days plus bank holidays - Birthday leave - additional day leave on or within a week of your birthday- Festive day - additional discretionary day off around the Christmas period Other Leave - Sick leave – 20 days full pay, followed by 20 days half pay - Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay Pension - 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme Discounts, offers and free stuff - The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites - Discounts in Somerset House cafes and restaurants - Discounts with various high street retailers and restaurants - Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
The Trust reserves the right to close a job before its application deadline. Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background. Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here . We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society. With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start. Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
Mar 26, 2024
Full time
We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. About the role: The Support Analyst is a critical part of the diverse and exciting technology operations at Somerset House. Working within the IT Department’s helpdesk function, the post holder will be a primary contact for 1st, 2nd and 3rd line IT and network support. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. You will work across a range of technologies and systems, from desktops to SaaS, maintaining ownership of cases from start to finish. Additionally, the role will have the opportunity to participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities. Please note that this is an onsite role, based at Somerset House in central London, running Monday - Friday.
Responsibilities:
To be the primary point of contact for residents, members, event partners, and Trust IT support issues and requests. This includes 1st, 2nd, and 3rd line support.
Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, conforming to SLA’s and adjusting priorities to deal with urgent issues and requests.
Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems.
Proactively research and identify solutions that may benefit the team and the Trust.
Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution.
Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components, and VoIP telephony.
Assist with the configuration of resident office moves, liaising closely with the property team, and the IT Solutions Lead.
As required, to assist in the testing and implementing of new solutions and adaptations/upgrades to IT services.
Undertake the training of Trust staff members as required.
Where occasionally required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
Undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience :
Demonstrable technical knowledge of working in an IT service desk or team.
Demonstrable knowledge supporting and installing operating systems (Windows 10/11 primarily, some Windows Server 2012/2016/2019, some Mac OS) and standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, etc.).
Demonstrable knowledge supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
Supporting of Active Directory, Office 365 (including Exchange), and Azure users, including password resets, account creation, and group policies.
Demonstrable knowledge of cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
ITIL Foundation certification and technical Microsoft qualifications are desirable.
Skills :
A good knowledge of network infrastructure, both wired and wireless.
A good knowledge of logical network concepts, including VLANs, IPs, DNS and DHCP.
Strong communication skills with the flexibility to deal with a varied customer base.
Coaching or training end users in technical expertise.
Knowledge of VoIP telephony.
Knowledge of system backups, for example, Microsoft Azure Backup Service.
Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
As part of the recruitment process, there will be a practical task to help us assess hands-on technical skills.
Benefits to working at Somerset House:
Mental Health & Wellbeing - Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders - Hybrid working based on having 3 days in the office per week (pro rata if part-time) - Contribution towards eye tests and glasses - Trust life insurance scheme Holiday - Enhanced annual leave – 25 days plus bank holidays - Birthday leave - additional day leave on or within a week of your birthday- Festive day - additional discretionary day off around the Christmas period Other Leave - Sick leave – 20 days full pay, followed by 20 days half pay - Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay Pension - 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme Discounts, offers and free stuff - The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites - Discounts in Somerset House cafes and restaurants - Discounts with various high street retailers and restaurants - Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
The Trust reserves the right to close a job before its application deadline. Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background. Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here . We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society. With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start. Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
IT Service Centre Analyst £30 - 33,000 + benefits London (4 days per week onsite) My client is looking for a service centre analyst /IT support engineer to provide 1st /2nd line support for a busy service centre. This is a predominately customer service focused role, which is a phone-based role alongside hardware fault diagnostics for Desktops, laptops and mobile phones. You will be responsible for call logging and resolution, taking ownership and management of internal customer issues, setting expectations whilst meeting the needs of the Business. This is 4 days onsite and client facing, so candidates need to be confident dealing with people face to face and proactive and profeesional. Key skills Supporting Microsoft Windows 10 in an enterprise environment Administrating Microsoft Active Directory Supporting Microsoft 365 Applications Supporting remote connectivity/VPN Supporting LAN/WAN technologies Supporting HP hardware (Laptops and Desktops) Supporting Citrix Supporting Printers/Multi-Function Devices It would be advantageous if you had Experience of Intune, LANDesk ServiceDesk, Landesk Total User Management, supporting IOS /Apple devices or Microsoft SCCMThis role would suit candidates used to working in a busy service/contact centre looking to take the next step in their career as the client provides excellent training and career development opportunities.In return they offer a competitive salary and fantastic benefits packs which includes flexible working, 15% pension and a lot more.To apply send your CV for immediate consideration.
Aug 14, 2023
Full time
IT Service Centre Analyst £30 - 33,000 + benefits London (4 days per week onsite) My client is looking for a service centre analyst /IT support engineer to provide 1st /2nd line support for a busy service centre. This is a predominately customer service focused role, which is a phone-based role alongside hardware fault diagnostics for Desktops, laptops and mobile phones. You will be responsible for call logging and resolution, taking ownership and management of internal customer issues, setting expectations whilst meeting the needs of the Business. This is 4 days onsite and client facing, so candidates need to be confident dealing with people face to face and proactive and profeesional. Key skills Supporting Microsoft Windows 10 in an enterprise environment Administrating Microsoft Active Directory Supporting Microsoft 365 Applications Supporting remote connectivity/VPN Supporting LAN/WAN technologies Supporting HP hardware (Laptops and Desktops) Supporting Citrix Supporting Printers/Multi-Function Devices It would be advantageous if you had Experience of Intune, LANDesk ServiceDesk, Landesk Total User Management, supporting IOS /Apple devices or Microsoft SCCMThis role would suit candidates used to working in a busy service/contact centre looking to take the next step in their career as the client provides excellent training and career development opportunities.In return they offer a competitive salary and fantastic benefits packs which includes flexible working, 15% pension and a lot more.To apply send your CV for immediate consideration.
Mac/ Windows Senior Support Analyst Location: Leeds Career Level: Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO The Opportunity: This is a great opportunity to join a small but perfectly formed and friendly team who provide focused 1st and 2nd line support to some of the most vibrant and energised components of Accenture Interactive. Backed by multiple specialist technical and project teams within Accenture, the Interactive Local Technology Support team provide point-of-delivery support to several key entities within Accenture. The team is based at the Infinity works office. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. What you will be doing: 1st & 2nd line computer and A/V support Logging tickets on Service Now and progressing to completion taking relevant action where necessary Preparing new laptops and running mini induction sessions for new starters Writing and maintaining documentation Updating asset management systems Assisting with various project work Show more Show less Qualifications Key skills / experience / attributes / technologies: Mac, PC and Linux support experience and Familiar with working on a support helpdesk for users operating within an Active Directory environment. Solid working knowledge of Windows Experience of working with a range of network/server environments What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our674,000people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 31st May 2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Sep 24, 2022
Full time
Mac/ Windows Senior Support Analyst Location: Leeds Career Level: Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO The Opportunity: This is a great opportunity to join a small but perfectly formed and friendly team who provide focused 1st and 2nd line support to some of the most vibrant and energised components of Accenture Interactive. Backed by multiple specialist technical and project teams within Accenture, the Interactive Local Technology Support team provide point-of-delivery support to several key entities within Accenture. The team is based at the Infinity works office. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. What you will be doing: 1st & 2nd line computer and A/V support Logging tickets on Service Now and progressing to completion taking relevant action where necessary Preparing new laptops and running mini induction sessions for new starters Writing and maintaining documentation Updating asset management systems Assisting with various project work Show more Show less Qualifications Key skills / experience / attributes / technologies: Mac, PC and Linux support experience and Familiar with working on a support helpdesk for users operating within an Active Directory environment. Solid working knowledge of Windows Experience of working with a range of network/server environments What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our674,000people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 31st May 2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Farnborough Airport Limited
Farnborough Airport (FAB), Farnborough, UK
What we are looking for:
Farnborough Airport Limited is looking to recruit an IT Support Analyst to work as part of the Airport’s IT function and report into the IT Support Manager
About the role:
The IT Support Analyst is responsible for operating the IT helpdesk and assisting the IT Support Manager in maintaining the company’s IT systems. The IT Support Analyst will be part of a rotating shift pattern, covering 06:30-19:30 Monday-Friday and including an out of hours on-call system.
Within this role you will work as part of a team to:
Operating the IT Helpdesk and providing 1st/2nd line support as a single point of contact for all incoming IT issues for infrastructure, hardware, and software
Receive and resolve calls from the IT Helpdesk and manage user expectations – by phone, email and in person
Troubleshooting and diagnosis of hardware and business software and escalate where necessary.
Deployment of new hardware/software and continuing existing hardware refresh/replacement schemes
Maintaining appropriate documentation.
Involvement with project work
Assisting the IT Support Manager in providing continuous and appropriate IT service to FAL employees
Take part in the on-call rota to carry out daily checks and to provide urgent support out of hours when necessary – this includes additional compensation
About you: Skills, Qualifications and Experience
Essential
Full, clean driving license
Must be able to meet CRC security clearance requirements
Excellent standard of accuracy and professionalism.
Excellent technical and computer skills.
Ability to work shifts
Minimum 3 years’ experience providing IT support
Advanced IT skills
AD, Windows 10, Office 2016/2019/365, hardware, configuring PCs.
Desirable
Experience of working in an airport or aviation setting
What we can offer you:
Competitive salary
25 days holiday per annum (pro-rata for part time roles), plus statutory public holidays.
Workplace pension scheme with enhanced employer contributions
Life assurance
Access to medical plan including a range of private treatments (after probation period)
Sustainable travel scheme
Company sick pay scheme
Free onsite parking
Cycle to work scheme
Training and development opportunities
Access to an Employee Assistance programme and helpline
Discount on accommodation and food/beverage at affiliated hotel and pub
Access to discount and savings scheme
Electric vehicle scheme (after 1 years’ service)
You’ll also get all kinds of other great perks, like social events and special employee offers.
May 10, 2022
Full time
What we are looking for:
Farnborough Airport Limited is looking to recruit an IT Support Analyst to work as part of the Airport’s IT function and report into the IT Support Manager
About the role:
The IT Support Analyst is responsible for operating the IT helpdesk and assisting the IT Support Manager in maintaining the company’s IT systems. The IT Support Analyst will be part of a rotating shift pattern, covering 06:30-19:30 Monday-Friday and including an out of hours on-call system.
Within this role you will work as part of a team to:
Operating the IT Helpdesk and providing 1st/2nd line support as a single point of contact for all incoming IT issues for infrastructure, hardware, and software
Receive and resolve calls from the IT Helpdesk and manage user expectations – by phone, email and in person
Troubleshooting and diagnosis of hardware and business software and escalate where necessary.
Deployment of new hardware/software and continuing existing hardware refresh/replacement schemes
Maintaining appropriate documentation.
Involvement with project work
Assisting the IT Support Manager in providing continuous and appropriate IT service to FAL employees
Take part in the on-call rota to carry out daily checks and to provide urgent support out of hours when necessary – this includes additional compensation
About you: Skills, Qualifications and Experience
Essential
Full, clean driving license
Must be able to meet CRC security clearance requirements
Excellent standard of accuracy and professionalism.
Excellent technical and computer skills.
Ability to work shifts
Minimum 3 years’ experience providing IT support
Advanced IT skills
AD, Windows 10, Office 2016/2019/365, hardware, configuring PCs.
Desirable
Experience of working in an airport or aviation setting
What we can offer you:
Competitive salary
25 days holiday per annum (pro-rata for part time roles), plus statutory public holidays.
Workplace pension scheme with enhanced employer contributions
Life assurance
Access to medical plan including a range of private treatments (after probation period)
Sustainable travel scheme
Company sick pay scheme
Free onsite parking
Cycle to work scheme
Training and development opportunities
Access to an Employee Assistance programme and helpline
Discount on accommodation and food/beverage at affiliated hotel and pub
Access to discount and savings scheme
Electric vehicle scheme (after 1 years’ service)
You’ll also get all kinds of other great perks, like social events and special employee offers.
Are you a second line support analyst looking for a new role? This is an exciting new role that would suit an ambitious individual who is looking to take the next step in their career. In this role you will provide 2nd line support to internal and external clients globally via video conferencing, email and telephone. This role mainly focuses on supporting client applications and services to include, but not limited to Windows Server, SQL, Azure (IaaS,PaaS, SaaS), Office 365, VMWare ESXi. What you'll be doing: Providing 2nd level technical support to internal and external clients globally, in-line with Service Level Agreements. Work closely with 1st Line support teams. Assist in change & configuration management. Ensure problems and incidents are resolved in-line with ITIL processes. Keep clear and concise documentation to support other team members. Work in a collaborative environment with wider teams, giving guidance, support and transfer of knowledge where applicable. What you'll bring: Previous experience in an IT Helpdesk / Application or Software Support role; preferably at a 2nd Line level. Good all round technical support experience with Microsoft products and services. Basic networking skills including diagnostics. Strong analytical and problem solving skills. Strong communication skills both written and oral. It would be great if you had: Experience of ITIL methodology Active Directory, Cloud Apps, MS-SQL. Experience with Virtualisation software. Basic scripting knowledge (e.g. PowerShell, SQL) If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Full time permanent Location: Anywhere UK, remote home working. Security Clearance Level: Current SC, or eligibility to undergo the vetting process. Internal Recruiter: Paul Salary £25000-£30,000 Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board.
Feb 05, 2022
Full time
Are you a second line support analyst looking for a new role? This is an exciting new role that would suit an ambitious individual who is looking to take the next step in their career. In this role you will provide 2nd line support to internal and external clients globally via video conferencing, email and telephone. This role mainly focuses on supporting client applications and services to include, but not limited to Windows Server, SQL, Azure (IaaS,PaaS, SaaS), Office 365, VMWare ESXi. What you'll be doing: Providing 2nd level technical support to internal and external clients globally, in-line with Service Level Agreements. Work closely with 1st Line support teams. Assist in change & configuration management. Ensure problems and incidents are resolved in-line with ITIL processes. Keep clear and concise documentation to support other team members. Work in a collaborative environment with wider teams, giving guidance, support and transfer of knowledge where applicable. What you'll bring: Previous experience in an IT Helpdesk / Application or Software Support role; preferably at a 2nd Line level. Good all round technical support experience with Microsoft products and services. Basic networking skills including diagnostics. Strong analytical and problem solving skills. Strong communication skills both written and oral. It would be great if you had: Experience of ITIL methodology Active Directory, Cloud Apps, MS-SQL. Experience with Virtualisation software. Basic scripting knowledge (e.g. PowerShell, SQL) If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Full time permanent Location: Anywhere UK, remote home working. Security Clearance Level: Current SC, or eligibility to undergo the vetting process. Internal Recruiter: Paul Salary £25000-£30,000 Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board.
1st / 2nd Line IT Support Analyst 1st / 2nd Line Support Analyst required to join a leading manufacturing organisation based in Maldon to help support the businesses IT function. A fast-paced environment within an exciting business and a fantastic team behind you! This is a fantastic opportunity for any 1st / 2nd Line Support Analyst to take the next step in their career and be presented with a broad range of bespoke and off-the-shelf technologies. As well as day to day user support and troubleshooting the 1st / 2nd Line Support Analyst will also be heavily involved in the deployment and integration of new technical features to the IT estate. The organisation is open to the type of background and experience individuals have and will consider junior candidates as well as people with a number of years experience. Responsibilities of the role: * Provide First Line to end users of business applications (training also where needed) * Work closely with Third Parties and Colleagues to resolve IT Issues * Diagnose and Solve IT Software, Hardware and Infrastructure issues * Carry out IT Audits and Health Checks of software, hardware and Infrastructure * Monitor and control projects related to business info systems improvement and deployment. * At least 12 months experience within 1st / 2nd line Support (less than this will be considered) * Experience in support Office 365 / 2016, Active Directory as well as Windows 10 * Exposure to support ERP Systems (Desirable) * Excellent communication skills on all levels, both written and verbal * A keen eye and high levels of attention to detail * Any offer for this position will be subject to Right to Work If you are a 1st / 2nd Line Support Analyst with relevant experience then please take advantage of this excellent opportunity to fully utilise your skillset in a new environment, by hitting apply now IT Support/Technical Support/IT Helpdesk/Service Desk/ First Line Support/1st/2nd Line Support/ IT Support Engineer/IT Support Analyst/1st Line/2nd Line/ERP
Feb 03, 2022
Full time
1st / 2nd Line IT Support Analyst 1st / 2nd Line Support Analyst required to join a leading manufacturing organisation based in Maldon to help support the businesses IT function. A fast-paced environment within an exciting business and a fantastic team behind you! This is a fantastic opportunity for any 1st / 2nd Line Support Analyst to take the next step in their career and be presented with a broad range of bespoke and off-the-shelf technologies. As well as day to day user support and troubleshooting the 1st / 2nd Line Support Analyst will also be heavily involved in the deployment and integration of new technical features to the IT estate. The organisation is open to the type of background and experience individuals have and will consider junior candidates as well as people with a number of years experience. Responsibilities of the role: * Provide First Line to end users of business applications (training also where needed) * Work closely with Third Parties and Colleagues to resolve IT Issues * Diagnose and Solve IT Software, Hardware and Infrastructure issues * Carry out IT Audits and Health Checks of software, hardware and Infrastructure * Monitor and control projects related to business info systems improvement and deployment. * At least 12 months experience within 1st / 2nd line Support (less than this will be considered) * Experience in support Office 365 / 2016, Active Directory as well as Windows 10 * Exposure to support ERP Systems (Desirable) * Excellent communication skills on all levels, both written and verbal * A keen eye and high levels of attention to detail * Any offer for this position will be subject to Right to Work If you are a 1st / 2nd Line Support Analyst with relevant experience then please take advantage of this excellent opportunity to fully utilise your skillset in a new environment, by hitting apply now IT Support/Technical Support/IT Helpdesk/Service Desk/ First Line Support/1st/2nd Line Support/ IT Support Engineer/IT Support Analyst/1st Line/2nd Line/ERP
IT Support Engineer - Microsoft Office Top opportunity for an IT Support Analyst to join a rapidly growing IT MSP based in the picturesque Northamptonshire countryside. As a 1st Line and 2nd Line Support Engineer you will be taking calls from a range of clients with technical IT issues around the systems, products and services. Working from beautiful offices you will benefit from a hybrid home working split and a great company culture. It's an excellent environment for technical development and progression and a chance to further develop your skills around - Microsoft Office 365, Windows 10, Cloud technologies and more. Sponsored vendor training available. Role/ Responsibilities The ideal 1st Line and 2nd Line Support Engineers will have experience of troubleshooting and issue resolution and be able to communicate with the end user at all levels of understanding and status. If the issue is more serious and complex, you will support the customer through the Support Team process and make sure you bring more senior colleagues to help. To ensure that all support calls undertaken are correctly recorded on the ICT helpdesk system, with their solutions and are promptly actioned and recorded within required SLA's. Maintenance of ICT suites, PCs and other equipment that the ICT Support Team is responsible for Ensuring that ICT Support requests are dealt with promptly, and are either resolved or escalated to the appropriate level Technical skills should include good all-round IT skills, experience of Windows 7 and later the Microsoft Office suite of Word, Excel, PowerPoint along with Office 365. Desirable skills would be basic SQL skills, SharePoint and Cisco CCNA Must have worked in an IT Helpdesk type environment before and hold a full driving licence. Experience/qualifications Maths and English C and above Good Communication skills and have a clear telephone voice Troubleshooting & Issue Resolution System Implementation Microsoft Certified Professional (MCP), Microsoft Certified System Engineer (MCSE), CompTIA Network+, CompTIA A+
Feb 01, 2022
Full time
IT Support Engineer - Microsoft Office Top opportunity for an IT Support Analyst to join a rapidly growing IT MSP based in the picturesque Northamptonshire countryside. As a 1st Line and 2nd Line Support Engineer you will be taking calls from a range of clients with technical IT issues around the systems, products and services. Working from beautiful offices you will benefit from a hybrid home working split and a great company culture. It's an excellent environment for technical development and progression and a chance to further develop your skills around - Microsoft Office 365, Windows 10, Cloud technologies and more. Sponsored vendor training available. Role/ Responsibilities The ideal 1st Line and 2nd Line Support Engineers will have experience of troubleshooting and issue resolution and be able to communicate with the end user at all levels of understanding and status. If the issue is more serious and complex, you will support the customer through the Support Team process and make sure you bring more senior colleagues to help. To ensure that all support calls undertaken are correctly recorded on the ICT helpdesk system, with their solutions and are promptly actioned and recorded within required SLA's. Maintenance of ICT suites, PCs and other equipment that the ICT Support Team is responsible for Ensuring that ICT Support requests are dealt with promptly, and are either resolved or escalated to the appropriate level Technical skills should include good all-round IT skills, experience of Windows 7 and later the Microsoft Office suite of Word, Excel, PowerPoint along with Office 365. Desirable skills would be basic SQL skills, SharePoint and Cisco CCNA Must have worked in an IT Helpdesk type environment before and hold a full driving licence. Experience/qualifications Maths and English C and above Good Communication skills and have a clear telephone voice Troubleshooting & Issue Resolution System Implementation Microsoft Certified Professional (MCP), Microsoft Certified System Engineer (MCSE), CompTIA Network+, CompTIA A+
1st Line Support Analyst - Reading ESP Global Services are currently recruiting a 1st line support analyst to join our Reading headquarters. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide 24/7. Reporting to the Global Service Desks Manager you will work on our global IT helpdesk providing 1st line support to a range of ESP's customers. Our service desk team in Reading support over 250 customers, diagnosing and resolving issues with their software, hardware and service. We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service. A snapshot of what you will be doing: * Respond to calls and emails, carrying out fault diagnosis, call vetting and technical support to provide 1st line ticket resolution or escalation * Identify and apply the correct priority, service level agreement and category whilst capturing a full detailed description of the issue. * Assign and escalate tickets to 2nd line support where tickets cannot be resolved on a first-line fix basis. * Proactively monitor, review and chase outstanding tickets to ensure they are responded to promptly and follow the correct contracted service levels. * Maintain high standards of customer service at all times to encourage an excellent customer experience. What are we looking for? * At least 1 years' experience in an IT support/ Service Desk Analyst role * Excellent use of MS Office products * Good understanding of IT networks and IT fundamentals * Self-motivated with a willingness to learn and adapt to any new change or situation * Very good verbal and written communication skills * Process driven with the ability to be innovative * Excellent inter-personal skills; ability to communicate with customers at all levels. ESP offers a basic salary between £21,000- £24,000 + pension, life assurance and access to ongoing training and career development. The Service Desk team offer 24x7 support so to be considered for this role you must be flexible with working day shifts. This role is working on a 4 on 4 off 12 hour shift basis covering the hours of 7am - 7pm Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
Jan 30, 2022
Full time
1st Line Support Analyst - Reading ESP Global Services are currently recruiting a 1st line support analyst to join our Reading headquarters. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide 24/7. Reporting to the Global Service Desks Manager you will work on our global IT helpdesk providing 1st line support to a range of ESP's customers. Our service desk team in Reading support over 250 customers, diagnosing and resolving issues with their software, hardware and service. We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service. A snapshot of what you will be doing: * Respond to calls and emails, carrying out fault diagnosis, call vetting and technical support to provide 1st line ticket resolution or escalation * Identify and apply the correct priority, service level agreement and category whilst capturing a full detailed description of the issue. * Assign and escalate tickets to 2nd line support where tickets cannot be resolved on a first-line fix basis. * Proactively monitor, review and chase outstanding tickets to ensure they are responded to promptly and follow the correct contracted service levels. * Maintain high standards of customer service at all times to encourage an excellent customer experience. What are we looking for? * At least 1 years' experience in an IT support/ Service Desk Analyst role * Excellent use of MS Office products * Good understanding of IT networks and IT fundamentals * Self-motivated with a willingness to learn and adapt to any new change or situation * Very good verbal and written communication skills * Process driven with the ability to be innovative * Excellent inter-personal skills; ability to communicate with customers at all levels. ESP offers a basic salary between £21,000- £24,000 + pension, life assurance and access to ongoing training and career development. The Service Desk team offer 24x7 support so to be considered for this role you must be flexible with working day shifts. This role is working on a 4 on 4 off 12 hour shift basis covering the hours of 7am - 7pm Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.