The Schools of King Edward VI in Birmingham
Birmingham, UK
The mission of the King Edward VI Foundation (the “Foundation”) is to make Birmingham the best place to be educated in the UK. A progressive, influential educational charity, King Edward VI Foundation’s reputation is underpinned by a long and distinguished history. King Edward’s School was established in 1552 by King Edward VI, part of the early growth of secular education in England. In the late 19th century, our five grammar schools and King Edward VI High School for Girls were an early step in extending secondary education for girls and boys.
The 21st century has brought the formation of the King Edward VI Academy Trust, a means of expanding from our original five grammar schools to a current family of eleven academies and two independent schools. Six of the academies are selective; five are comprehensive, some serving Birmingham’s most deprived communities. To serve the city’s children, we recognise that we need to provide a diverse range of schools: independent as well as Academies, selective and also comprehensive. And we believe that those schools need to be accessible to all, regardless of ethnic, religious and social background.
The further development of digital practices and use of technology is integral to the above, and the purpose of this role is to nurture and support this development via the organisation’s Single Central Enterprise Platform (SCEP), among other priorities. The SCEP, running on Microsoft 365, provides a solution to the organisation for collaboration and communication.
We are looking to appoint a well-qualified, experienced and highly motivated individual to join the central Digital and Technology team and fulfil this critical position to manage the organisation’s Single Central Enterprise Platform (SCEP), running on Microsoft 365.
Our schools have achieved great things by managing their individual digital initiatives, particularly during the pandemic. Now it is time for all parts of the organisation to work collectively in advancing and joining up its digital infrastructure and thereby contributing to the Foundation’s work towards achieving its objectives and realising its mission.
The person appointed will have extensive knowledge of using and configuring the latest M365 technologies in addition to managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook and more. Experience of working in an educational environment is desirable. The person appointed must be committed to promoting and safeguarding the welfare of the students at the school.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Principal responsibilities and duties
Be the central point of contact for all matters relating the Microsoft 365 Single Central Enterprise Platform (SCEP).
Be responsible for Exchange, End point manager, SharePoint online, Power Apps, Power Automate, Intune, O365 security compliance, DLP.
Monitor M365 and react accordingly to any data or cyber-security concerns.
Be responsible for ensuring that administrative rights of users are monitored and controlled appropriately.
Ensure effective change controls are implemented to allow the multiple organisations of the organisation to co-exist within a shared environment.
Responsibility for ensuring that the organisation’s email protection solutions are monitored and that any held/delayed emails are released within a timely manner.
The backup of M365 is automated using an external solution, however the post holder will be responsible for monitoring this service to assure compliance and disaster recovery readiness in the event of a critical incident.
Create policy documents for consumption across the organisation.
Ensure that the M365 SCEP meets and maintains compliance with the DfE’s Digital and Technology standards for schools and colleges.
Work closely and collaboratively with our schools, in particular the school-based technical leads to ensure the M365 SCEP meets operational needs.
Provide additional capacity to the Digital and Technology team with migrating schools to the M365 SCEP on an ad-hoc basis to
Work or support any work undertaken with any third-parties as required to deliver the responsibilities listed above.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
General responsibilities and duties
To develop a clear understanding of the Foundation’s vision, mission and strategic aims and to actively support these.
To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
To remain committed to the safeguarding of all of our students.
To identify and undertake relevant training to enable continuing professional development, where resources allow.
To prepare for and proactively engage in the performance review cycle with your line manager.
To attend appropriate internal and external meetings, as directed by your line manager.
To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.
The successful candidate will be required to fulfil an enhanced DBS check.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.
Person Specification
Knowledge and experience
Essential
Extensive knowledge of using and configuring latest M365 technologies
Experience and knowledge of managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook
Experience of managing organisation wide IT projects and engaging with key stakeholders with the aim of standardisation, unification and simplification
Experience of contributing to a process improvement or change project
Experience of managing contracts with suppliers
Knowledge of infrastructure, software solutions, Microsoft Server technologies, networking, security and storage systems
Demonstrable experience of working in an IT /technical management environment within an educational organisational setting
Desirable
Education sector experience
Prior experience of working within a similar role
Practical experience of cloud migrations
Experience with wider infrastructure technologies
Skilled at providing training and support
Qualifications
Essential
University degree in computing or related or equivalent work experience
Desirable
Current and relevant Microsoft Certification
Competencies & Skills
Essential
Demonstrable experience of supporting a shared M365 environment
Technical IT skills
Strong communication skills
Strong attention to detail
Demonstrates a strong commitment to providing excellent customer service
Task delivery, accuracy, detail and completion
Good project management skills; systematic approach to problem solving
Demonstrable good written and verbal communication skills
Ability to work well under pressure
Strong ability to work as a part of a team
Aptitude and attitude appropriate for development within the role.
Ability to deliver quality support and to deliver at pace
Flexible and proactive (ability to drive change)
Ability to influence and persuade others
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
Desirable
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
A full job description and an application pack for this post, can be found at: https://www.schoolsofkingedwardvi.co.uk/foundation/job-opportunities/
Jun 23, 2023
Full time
The mission of the King Edward VI Foundation (the “Foundation”) is to make Birmingham the best place to be educated in the UK. A progressive, influential educational charity, King Edward VI Foundation’s reputation is underpinned by a long and distinguished history. King Edward’s School was established in 1552 by King Edward VI, part of the early growth of secular education in England. In the late 19th century, our five grammar schools and King Edward VI High School for Girls were an early step in extending secondary education for girls and boys.
The 21st century has brought the formation of the King Edward VI Academy Trust, a means of expanding from our original five grammar schools to a current family of eleven academies and two independent schools. Six of the academies are selective; five are comprehensive, some serving Birmingham’s most deprived communities. To serve the city’s children, we recognise that we need to provide a diverse range of schools: independent as well as Academies, selective and also comprehensive. And we believe that those schools need to be accessible to all, regardless of ethnic, religious and social background.
The further development of digital practices and use of technology is integral to the above, and the purpose of this role is to nurture and support this development via the organisation’s Single Central Enterprise Platform (SCEP), among other priorities. The SCEP, running on Microsoft 365, provides a solution to the organisation for collaboration and communication.
We are looking to appoint a well-qualified, experienced and highly motivated individual to join the central Digital and Technology team and fulfil this critical position to manage the organisation’s Single Central Enterprise Platform (SCEP), running on Microsoft 365.
Our schools have achieved great things by managing their individual digital initiatives, particularly during the pandemic. Now it is time for all parts of the organisation to work collectively in advancing and joining up its digital infrastructure and thereby contributing to the Foundation’s work towards achieving its objectives and realising its mission.
The person appointed will have extensive knowledge of using and configuring the latest M365 technologies in addition to managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook and more. Experience of working in an educational environment is desirable. The person appointed must be committed to promoting and safeguarding the welfare of the students at the school.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Principal responsibilities and duties
Be the central point of contact for all matters relating the Microsoft 365 Single Central Enterprise Platform (SCEP).
Be responsible for Exchange, End point manager, SharePoint online, Power Apps, Power Automate, Intune, O365 security compliance, DLP.
Monitor M365 and react accordingly to any data or cyber-security concerns.
Be responsible for ensuring that administrative rights of users are monitored and controlled appropriately.
Ensure effective change controls are implemented to allow the multiple organisations of the organisation to co-exist within a shared environment.
Responsibility for ensuring that the organisation’s email protection solutions are monitored and that any held/delayed emails are released within a timely manner.
The backup of M365 is automated using an external solution, however the post holder will be responsible for monitoring this service to assure compliance and disaster recovery readiness in the event of a critical incident.
Create policy documents for consumption across the organisation.
Ensure that the M365 SCEP meets and maintains compliance with the DfE’s Digital and Technology standards for schools and colleges.
Work closely and collaboratively with our schools, in particular the school-based technical leads to ensure the M365 SCEP meets operational needs.
Provide additional capacity to the Digital and Technology team with migrating schools to the M365 SCEP on an ad-hoc basis to
Work or support any work undertaken with any third-parties as required to deliver the responsibilities listed above.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
General responsibilities and duties
To develop a clear understanding of the Foundation’s vision, mission and strategic aims and to actively support these.
To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
To remain committed to the safeguarding of all of our students.
To identify and undertake relevant training to enable continuing professional development, where resources allow.
To prepare for and proactively engage in the performance review cycle with your line manager.
To attend appropriate internal and external meetings, as directed by your line manager.
To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.
The successful candidate will be required to fulfil an enhanced DBS check.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.
Person Specification
Knowledge and experience
Essential
Extensive knowledge of using and configuring latest M365 technologies
Experience and knowledge of managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook
Experience of managing organisation wide IT projects and engaging with key stakeholders with the aim of standardisation, unification and simplification
Experience of contributing to a process improvement or change project
Experience of managing contracts with suppliers
Knowledge of infrastructure, software solutions, Microsoft Server technologies, networking, security and storage systems
Demonstrable experience of working in an IT /technical management environment within an educational organisational setting
Desirable
Education sector experience
Prior experience of working within a similar role
Practical experience of cloud migrations
Experience with wider infrastructure technologies
Skilled at providing training and support
Qualifications
Essential
University degree in computing or related or equivalent work experience
Desirable
Current and relevant Microsoft Certification
Competencies & Skills
Essential
Demonstrable experience of supporting a shared M365 environment
Technical IT skills
Strong communication skills
Strong attention to detail
Demonstrates a strong commitment to providing excellent customer service
Task delivery, accuracy, detail and completion
Good project management skills; systematic approach to problem solving
Demonstrable good written and verbal communication skills
Ability to work well under pressure
Strong ability to work as a part of a team
Aptitude and attitude appropriate for development within the role.
Ability to deliver quality support and to deliver at pace
Flexible and proactive (ability to drive change)
Ability to influence and persuade others
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
Desirable
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
A full job description and an application pack for this post, can be found at: https://www.schoolsofkingedwardvi.co.uk/foundation/job-opportunities/
Contract Duration: 6-12 months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends and risks and recommend interventions before problems impact service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the established incident management procedures and best practices, and ensure compliance with IT policies and standards Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports Document and maintain records of all incidents and their resolutions, and identify trends and patterns Evaluate and improve the incident management process and tools, and provide feedback and suggestions Provide training and guidance to the incident management team and other IT staff on incident management practices and protocols Collaborate with other IT teams and departments to ensure alignment and integration of IT services and processes Own and drive the resolution of incidents by leading the technical and functional teams, facilitating collaboration and communication, and ensuring timely and effective actions Track and report on the progress and status of incident resolution, and communicate any risks, issues, or delays that may affect the service restoration Ensure that the incident resolution meets the agreed service level agreements (SLAs) and quality standards, and verify the satisfaction of the end users and stakeholder Conduct post-incident reviews and lessons learned sessions, and implement the improvement actions to prevent recurrence of similar incidents Skills: Strong and confident communicator both verbally and in written form. Excellent problem solving, analytical and critical thinking Good judgment and clear decision making ability Ability to explain complex issues to wide ranging audience. Ability to drive multiple tasks in parallel and to prioritize workload in order to meet deadlines and to manage expectations. Strong numerical competency Ability to confidently consider options and drive decisions within high pressure situations Ability to work under pressure and to remain calm in times of crisis To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy
May 01, 2024
Contractor
Contract Duration: 6-12 months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends and risks and recommend interventions before problems impact service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the established incident management procedures and best practices, and ensure compliance with IT policies and standards Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports Document and maintain records of all incidents and their resolutions, and identify trends and patterns Evaluate and improve the incident management process and tools, and provide feedback and suggestions Provide training and guidance to the incident management team and other IT staff on incident management practices and protocols Collaborate with other IT teams and departments to ensure alignment and integration of IT services and processes Own and drive the resolution of incidents by leading the technical and functional teams, facilitating collaboration and communication, and ensuring timely and effective actions Track and report on the progress and status of incident resolution, and communicate any risks, issues, or delays that may affect the service restoration Ensure that the incident resolution meets the agreed service level agreements (SLAs) and quality standards, and verify the satisfaction of the end users and stakeholder Conduct post-incident reviews and lessons learned sessions, and implement the improvement actions to prevent recurrence of similar incidents Skills: Strong and confident communicator both verbally and in written form. Excellent problem solving, analytical and critical thinking Good judgment and clear decision making ability Ability to explain complex issues to wide ranging audience. Ability to drive multiple tasks in parallel and to prioritize workload in order to meet deadlines and to manage expectations. Strong numerical competency Ability to confidently consider options and drive decisions within high pressure situations Ability to work under pressure and to remain calm in times of crisis To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy
IT Applications Manager - Addlestone, Surrey Salary - £50,000 - 56,650 - Car Allowance £6780 Hybrid working available IT Applications Manager required for a leading client based in Addlestone, Surrey. My client is currently seeking a IT Application Manager to come on board to responsible is to maintain the operation of crucial business applications, minimizing any disruptions in service. You will also be providing assistance for all business applications, ensuring timely resolution of incidents and requests within the agreed service level agreements (SLAs). This support is provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, * Strong application experience * Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. * COINS (Finance, Commercial, Customer Services) * Workday (Human Resources) * Anaplan (Financial Cashflow) * Overseeing regular interactions with standard application vendors to grasp their development plans, ensuring top-notch support and efficient escalation routes. * Implementing minor improvements to applications as per business agreements. * Taking charge of small-scale projects and playing a pivotal role in major application-related initiatives. * Contributing to the development, documentation, and upkeep of vital business applications and related procedures. * Coordinating the daily functioning and optimization of applications. * Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. * Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment, and problem-solving. * Participating in the strategic planning for integrating mission-critical applications to enhance business operations and employee efficiency. * Supervising the installation, upgrading, and routine maintenance of software applications. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
May 01, 2024
Full time
IT Applications Manager - Addlestone, Surrey Salary - £50,000 - 56,650 - Car Allowance £6780 Hybrid working available IT Applications Manager required for a leading client based in Addlestone, Surrey. My client is currently seeking a IT Application Manager to come on board to responsible is to maintain the operation of crucial business applications, minimizing any disruptions in service. You will also be providing assistance for all business applications, ensuring timely resolution of incidents and requests within the agreed service level agreements (SLAs). This support is provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, * Strong application experience * Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. * COINS (Finance, Commercial, Customer Services) * Workday (Human Resources) * Anaplan (Financial Cashflow) * Overseeing regular interactions with standard application vendors to grasp their development plans, ensuring top-notch support and efficient escalation routes. * Implementing minor improvements to applications as per business agreements. * Taking charge of small-scale projects and playing a pivotal role in major application-related initiatives. * Contributing to the development, documentation, and upkeep of vital business applications and related procedures. * Coordinating the daily functioning and optimization of applications. * Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. * Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment, and problem-solving. * Participating in the strategic planning for integrating mission-critical applications to enhance business operations and employee efficiency. * Supervising the installation, upgrading, and routine maintenance of software applications. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. Please also share examples of where you have problem solved with these organisations to achieve positive outcomes. This is a Hybrid role with 2 days a week in the office (SE1). The core of this role will be a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality improvement. The company culture is excellent and you can take advantage of small things like finishing at lunchtime of Fridays during summer or enjoy time off with the family as the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed contractual obligations, service level agreements (SLAs), and customer expectations. The SDM serves as a liaison between the company and its vendor, fostering collaborative and a productive relationship. The IT Service Delivery Manager is responsible for the day to day service delivery of defined IT Services provided by both internal and external service providers. The IT Service Delivery Manager looks after operational relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and manage their CSIPs. Oversee the delivery of services by vendors to ensure they align with the company's standards and objectives Act as the primary point of contact for issue escalation and resolution between the company and vendor. Collaborate with relevant teams to address and resolve service delivery issues in a timely manner. Ensure accurate documentation is kept of Supplier agreements, CCN, and performance metrics. Work closely with the Infrastructure and Development teams on problem management Deliver reliable IT services including service desk and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable disruption Ensure that appropriate external and internal SLA/OLAs are achieved and aligned between services Monitor and report on the overall performance of services Work with the business and other IT teams to identify and manage service improvement activities Responsibility for IT vendor and licensing management processes and CSIP Owner of the major incident process, ensuring coordination of resolving parties (internal and external), effective communication to internal stakeholders, and post incident reviews Education, Training and Certification Batchelors degree ITIL Certification Agile Methodologies Experience 5 years IT experience with 3 years in an adjacent or similar function including Proven experience of managing in multi-sourced environments, exposure to SIAM type implementations an advantage Proven experience of IT asset management including software asset management Proven experience in identifying and improving IT team processes Skills and key behaviours Knowledge of ITIL processes and best practices (knowledge of ITILv4 an advantage) Strong analytical and numerical ability Capable and confident communicator, written and verbal, able to influence and manage stakeholders at all levels People oriented, leads by example, and motivates others to fully engage and to work collaboratively Encourages diversity of thought, recognising contributions and concerns from team members of all backgrounds Empathises with user and stakeholder frustrations, capable of dealing with people in a calm, professional and effective manner Self-starter who will actively seek out innovative opportunities to deliver value, whilst ensuring alignment to the overall IT strategy and priorities Commercial approach, ensuring that services and capabilities deliver maximum value Ambitious and energetic with the desire to bring their own ideas to fruition
May 01, 2024
Full time
The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. Please also share examples of where you have problem solved with these organisations to achieve positive outcomes. This is a Hybrid role with 2 days a week in the office (SE1). The core of this role will be a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality improvement. The company culture is excellent and you can take advantage of small things like finishing at lunchtime of Fridays during summer or enjoy time off with the family as the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed contractual obligations, service level agreements (SLAs), and customer expectations. The SDM serves as a liaison between the company and its vendor, fostering collaborative and a productive relationship. The IT Service Delivery Manager is responsible for the day to day service delivery of defined IT Services provided by both internal and external service providers. The IT Service Delivery Manager looks after operational relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and manage their CSIPs. Oversee the delivery of services by vendors to ensure they align with the company's standards and objectives Act as the primary point of contact for issue escalation and resolution between the company and vendor. Collaborate with relevant teams to address and resolve service delivery issues in a timely manner. Ensure accurate documentation is kept of Supplier agreements, CCN, and performance metrics. Work closely with the Infrastructure and Development teams on problem management Deliver reliable IT services including service desk and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable disruption Ensure that appropriate external and internal SLA/OLAs are achieved and aligned between services Monitor and report on the overall performance of services Work with the business and other IT teams to identify and manage service improvement activities Responsibility for IT vendor and licensing management processes and CSIP Owner of the major incident process, ensuring coordination of resolving parties (internal and external), effective communication to internal stakeholders, and post incident reviews Education, Training and Certification Batchelors degree ITIL Certification Agile Methodologies Experience 5 years IT experience with 3 years in an adjacent or similar function including Proven experience of managing in multi-sourced environments, exposure to SIAM type implementations an advantage Proven experience of IT asset management including software asset management Proven experience in identifying and improving IT team processes Skills and key behaviours Knowledge of ITIL processes and best practices (knowledge of ITILv4 an advantage) Strong analytical and numerical ability Capable and confident communicator, written and verbal, able to influence and manage stakeholders at all levels People oriented, leads by example, and motivates others to fully engage and to work collaboratively Encourages diversity of thought, recognising contributions and concerns from team members of all backgrounds Empathises with user and stakeholder frustrations, capable of dealing with people in a calm, professional and effective manner Self-starter who will actively seek out innovative opportunities to deliver value, whilst ensuring alignment to the overall IT strategy and priorities Commercial approach, ensuring that services and capabilities deliver maximum value Ambitious and energetic with the desire to bring their own ideas to fruition
IT Applications Manager - Addlestone, Surrey Salary - 50,000 - 56,650 - Car Allowance 6780 Hybrid working available IT Applications Manager required for a leading client based in Chertsey. My client is currently seeking a IT Application Manager to come on board to responsible is to maintain the operation of crucial business applications, minimizing any disruptions in service. You will also be providing assistance for all business applications, ensuring timely resolution of incidents and requests within the agreed service level agreements (SLAs). This support is provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, Strong application experience Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. COINS (Finance, Commercial, Customer Services) Workday (Human Resources) Anaplan (Financial Cashflow) Overseeing regular interactions with standard application vendors to grasp their development plans, ensuring top-notch support and efficient escalation routes. Implementing minor improvements to applications as per business agreements. Taking charge of small-scale projects and playing a pivotal role in major application-related initiatives. Contributing to the development, documentation, and upkeep of vital business applications and related procedures. Coordinating the daily functioning and optimization of applications. Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment, and problem-solving. Participating in the strategic planning for integrating mission-critical applications to enhance business operations and employee efficiency. Supervising the installation, upgrading, and routine maintenance of software applications. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
May 01, 2024
Full time
IT Applications Manager - Addlestone, Surrey Salary - 50,000 - 56,650 - Car Allowance 6780 Hybrid working available IT Applications Manager required for a leading client based in Chertsey. My client is currently seeking a IT Application Manager to come on board to responsible is to maintain the operation of crucial business applications, minimizing any disruptions in service. You will also be providing assistance for all business applications, ensuring timely resolution of incidents and requests within the agreed service level agreements (SLAs). This support is provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, Strong application experience Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. COINS (Finance, Commercial, Customer Services) Workday (Human Resources) Anaplan (Financial Cashflow) Overseeing regular interactions with standard application vendors to grasp their development plans, ensuring top-notch support and efficient escalation routes. Implementing minor improvements to applications as per business agreements. Taking charge of small-scale projects and playing a pivotal role in major application-related initiatives. Contributing to the development, documentation, and upkeep of vital business applications and related procedures. Coordinating the daily functioning and optimization of applications. Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment, and problem-solving. Participating in the strategic planning for integrating mission-critical applications to enhance business operations and employee efficiency. Supervising the installation, upgrading, and routine maintenance of software applications. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
We're looking for an SC Cleared Major Incident Manager to join one of our public sector clients. For full details, please apply here. Length: 12 months Rate: up to 500 per day Ir35 status: Inside ir35 Location: National, hybrid Must have Active SC Clearance As a Major Incident Manager you will have: Service Focus Community collaboration Incident Management Problem Management Understanding of service management framework User Focus Ownership & initiative If you are interested in finding out more regarding this SC Cleared Major Incident Manager contact role, please apply here. Major Incident Manager
May 01, 2024
Contractor
We're looking for an SC Cleared Major Incident Manager to join one of our public sector clients. For full details, please apply here. Length: 12 months Rate: up to 500 per day Ir35 status: Inside ir35 Location: National, hybrid Must have Active SC Clearance As a Major Incident Manager you will have: Service Focus Community collaboration Incident Management Problem Management Understanding of service management framework User Focus Ownership & initiative If you are interested in finding out more regarding this SC Cleared Major Incident Manager contact role, please apply here. Major Incident Manager
IT Applications Manager - Chertsey Salary - 50,000 - 56,650 - Car Allowance 6780 Hybrid working available IT Applications Manager required for a leading client based in Chertsey. My client is currently seeking a IT Application Manager to come on board to responsible is to maintain the operation of crucial business applications, minimizing any disruptions in service. You will also be providing assistance for all business applications, ensuring timely resolution of incidents and requests within the agreed service level agreements (SLAs). This support is provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, Strong application experience Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. COINS (Finance, Commercial, Customer Services) Workday (Human Resources) Anaplan (Financial Cashflow) Overseeing regular interactions with standard application vendors to grasp their development plans, ensuring top-notch support and efficient escalation routes. Implementing minor improvements to applications as per business agreements. Taking charge of small-scale projects and playing a pivotal role in major application-related initiatives. Contributing to the development, documentation, and upkeep of vital business applications and related procedures. Coordinating the daily functioning and optimization of applications. Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment, and problem-solving. Participating in the strategic planning for integrating mission-critical applications to enhance business operations and employee efficiency. Supervising the installation, upgrading, and routine maintenance of software applications. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
May 01, 2024
Full time
IT Applications Manager - Chertsey Salary - 50,000 - 56,650 - Car Allowance 6780 Hybrid working available IT Applications Manager required for a leading client based in Chertsey. My client is currently seeking a IT Application Manager to come on board to responsible is to maintain the operation of crucial business applications, minimizing any disruptions in service. You will also be providing assistance for all business applications, ensuring timely resolution of incidents and requests within the agreed service level agreements (SLAs). This support is provided by an in-house team of Application Support Analysts and external third-party support contracts. while collaborating with the Business Systems Manager to comprehend the strategic direction of key application development. Key skills and responsibilities, Strong application experience Understanding of IT infrastructure and applications support SLA operational principles and 'best practice' requirements. COINS (Finance, Commercial, Customer Services) Workday (Human Resources) Anaplan (Financial Cashflow) Overseeing regular interactions with standard application vendors to grasp their development plans, ensuring top-notch support and efficient escalation routes. Implementing minor improvements to applications as per business agreements. Taking charge of small-scale projects and playing a pivotal role in major application-related initiatives. Contributing to the development, documentation, and upkeep of vital business applications and related procedures. Coordinating the daily functioning and optimization of applications. Collaborating with the business systems manager to ensure applications adhere to the appropriate trajectory. Overseeing a compact team of Application Support Analysts, accountable for incident resolution, request fulfillment, and problem-solving. Participating in the strategic planning for integrating mission-critical applications to enhance business operations and employee efficiency. Supervising the installation, upgrading, and routine maintenance of software applications. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE "Develop your career within IT Service Delivery for a company that builds software and services that help keep people safer, healthier, and better connected worldwide. Improving the services that matter the most." Job Description The post is an agile Change Facilitator role within the IT Service Delivery Department of NECSWS. The IT Service Delivery Department is responsible for the deployment, monitoring, improving and maintaining of IT services both to our colleagues within NECSWS and customers utilising our products. The teams are ITIL 4 accredited and work within approved frameworks to achieve success and continual improvement. This role is based within the Change Team, who identify and minimise risk when a change is needed to any of the internal or external IT Systems. The purpose of change management is to maximise the number of successful service and product changes by ensuring that risks have been properly assessed, authorising changes to proceed and managing the change schedule. Although an independent team, liaising with other key service delivery areas such as Major Incident and Problem Teams, is essential. The team facilitate approximately 125 changes per week varying in risk from planned to emergency changes. Following key processes through the change lifecycle is crucial. You will be responsible for facilitating the change from request to post change evaluation to capture service improvement. The role additionally requires liaison with wider business teams to inform on the impacts of changes for future strategies and to generally promote the change process whilst being agile to customer's feedback. Main Responsibilities of the Role Assess requests to ensure information provided is relevant and correct. Provide support to staff to complete impact assessments in preparation for the change. Assess Impact Assessments to help mitigate risk of failed changes. Prepare for/host conference calls and follow up with suitable documentation. Co-ordinate with external NEC departments Liaise with Change requestors and Customer Service Managers where appropriate. Complete a review of requests to ensure all relevant activities have been completed and documentation/information has been provided. Update and action all tasks and approvals assigned to Change Management within designated timeframes. Ensure tasks are completed within a timely manner by chasing and escalating as required managing the change request through its lifecycle. Be the primary point of reference for questions, suggestions and complaints. Analyse trends or problems and look at improvements within the practice. Provide training, support and advice for NEC teams where required. Qualifications Knowledge of Microsoft Excel - (particularly focused on analysing change data would be desirable) Knowledge of ITIL methodology Understanding of the Service Delivery Processes and how Change Management works within it. Experience liaising with all levels of internal stakeholders. Experience with customer-facing responsibilities. Eligible for enhanced UK Security Clearance This is an exciting role to start or further your career within IT Service Management. NECSWS is committed to continued professional development and career growth to enable you to reach your full potential. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
May 01, 2024
Full time
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE "Develop your career within IT Service Delivery for a company that builds software and services that help keep people safer, healthier, and better connected worldwide. Improving the services that matter the most." Job Description The post is an agile Change Facilitator role within the IT Service Delivery Department of NECSWS. The IT Service Delivery Department is responsible for the deployment, monitoring, improving and maintaining of IT services both to our colleagues within NECSWS and customers utilising our products. The teams are ITIL 4 accredited and work within approved frameworks to achieve success and continual improvement. This role is based within the Change Team, who identify and minimise risk when a change is needed to any of the internal or external IT Systems. The purpose of change management is to maximise the number of successful service and product changes by ensuring that risks have been properly assessed, authorising changes to proceed and managing the change schedule. Although an independent team, liaising with other key service delivery areas such as Major Incident and Problem Teams, is essential. The team facilitate approximately 125 changes per week varying in risk from planned to emergency changes. Following key processes through the change lifecycle is crucial. You will be responsible for facilitating the change from request to post change evaluation to capture service improvement. The role additionally requires liaison with wider business teams to inform on the impacts of changes for future strategies and to generally promote the change process whilst being agile to customer's feedback. Main Responsibilities of the Role Assess requests to ensure information provided is relevant and correct. Provide support to staff to complete impact assessments in preparation for the change. Assess Impact Assessments to help mitigate risk of failed changes. Prepare for/host conference calls and follow up with suitable documentation. Co-ordinate with external NEC departments Liaise with Change requestors and Customer Service Managers where appropriate. Complete a review of requests to ensure all relevant activities have been completed and documentation/information has been provided. Update and action all tasks and approvals assigned to Change Management within designated timeframes. Ensure tasks are completed within a timely manner by chasing and escalating as required managing the change request through its lifecycle. Be the primary point of reference for questions, suggestions and complaints. Analyse trends or problems and look at improvements within the practice. Provide training, support and advice for NEC teams where required. Qualifications Knowledge of Microsoft Excel - (particularly focused on analysing change data would be desirable) Knowledge of ITIL methodology Understanding of the Service Delivery Processes and how Change Management works within it. Experience liaising with all levels of internal stakeholders. Experience with customer-facing responsibilities. Eligible for enhanced UK Security Clearance This is an exciting role to start or further your career within IT Service Management. NECSWS is committed to continued professional development and career growth to enable you to reach your full potential. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
JOB TITLE: Software Engineer (SQL) SALARY: The salary banding for this role is £45,954 - £51,060 LOCATION: Leeds HOURS: 35 hours, full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity Our aim is to build a forward-thinking engineering capability that supports the business in delivering high quality, efficient and positive impact outcomes for customers. Our Software Engineers ensure the products we deliver are fit for purpose and meet the quality and standards that our customers expect. This role is within the Stockbroking Lab which supports Halifax Share Dealing LTD (HSDL) on a range of initiatives using agile tools and methodologies to deliver iterative change safely for the Group and our customers. Within the lab there are six feature teams working on initiatives through route to live. You'll be placed into one of these teams. Working collaboratively with the Customer Journey Manager, Product Owner, Technical Delivery Manager, and other team members you'll be delivering a variety of initiatives across the platform. As an engineer you'll need to be a proficient developer and be able to turn requirements into stories when delivering change across the application estate. You'll manage and merge changes, alongside the other feature teams, as we work towards releasing the changes into production and deliver value to our customers. What does an average week look like? Agile ceremonies such as the daily team Synchronisation, backlog planning and prioritisation sessions and retrospectives Collectively come together daily on Lab Synchronisation meeting to update on progress and issues/blockers Writing code for Oracle and SQL server databases Supporting build and test, supporting live planning and supporting any service incidents Productionising code via our DevOps pipeline Using your problem-solving skills to come up with innovative solutions! Why Lloyds Banking Group Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. If you'd like reasonable adjustments to be made to the recruitment process, just let us know. What you'll need Proficiency in PL/SQL programming language is essential. Strong understanding of SQL and query performance tuning is a must Experience with shell scripting Experience in development tools such as Toad, SQL Developer and Microsoft SQL Server Management Studio Experience with Microsoft DBMS. Strong problem-solving skills to identify and resolve issues related to code and database performance. Experience in managing source code with GitHub. Experience in DevOps tooling (Jenkins, Urban Code and SonarQube) And any experience of these would be really useful Developing in Microsoft technologies (.NET and ASP) would be beneficial. Understanding of agile tools to manage feature team activity (JIRA and Confluence) Able to understand business requirements and replay them into technical stories and see these through delivery as well as giving updates to non-technical parties. Be comfortable taking on tasks outside your engineering discipline to benefit your team and keep delivery on track. Happy to support the on-call rota for applications within your area of technical expertise. Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from underrepresented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 28 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
May 01, 2024
Full time
JOB TITLE: Software Engineer (SQL) SALARY: The salary banding for this role is £45,954 - £51,060 LOCATION: Leeds HOURS: 35 hours, full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity Our aim is to build a forward-thinking engineering capability that supports the business in delivering high quality, efficient and positive impact outcomes for customers. Our Software Engineers ensure the products we deliver are fit for purpose and meet the quality and standards that our customers expect. This role is within the Stockbroking Lab which supports Halifax Share Dealing LTD (HSDL) on a range of initiatives using agile tools and methodologies to deliver iterative change safely for the Group and our customers. Within the lab there are six feature teams working on initiatives through route to live. You'll be placed into one of these teams. Working collaboratively with the Customer Journey Manager, Product Owner, Technical Delivery Manager, and other team members you'll be delivering a variety of initiatives across the platform. As an engineer you'll need to be a proficient developer and be able to turn requirements into stories when delivering change across the application estate. You'll manage and merge changes, alongside the other feature teams, as we work towards releasing the changes into production and deliver value to our customers. What does an average week look like? Agile ceremonies such as the daily team Synchronisation, backlog planning and prioritisation sessions and retrospectives Collectively come together daily on Lab Synchronisation meeting to update on progress and issues/blockers Writing code for Oracle and SQL server databases Supporting build and test, supporting live planning and supporting any service incidents Productionising code via our DevOps pipeline Using your problem-solving skills to come up with innovative solutions! Why Lloyds Banking Group Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. If you'd like reasonable adjustments to be made to the recruitment process, just let us know. What you'll need Proficiency in PL/SQL programming language is essential. Strong understanding of SQL and query performance tuning is a must Experience with shell scripting Experience in development tools such as Toad, SQL Developer and Microsoft SQL Server Management Studio Experience with Microsoft DBMS. Strong problem-solving skills to identify and resolve issues related to code and database performance. Experience in managing source code with GitHub. Experience in DevOps tooling (Jenkins, Urban Code and SonarQube) And any experience of these would be really useful Developing in Microsoft technologies (.NET and ASP) would be beneficial. Understanding of agile tools to manage feature team activity (JIRA and Confluence) Able to understand business requirements and replay them into technical stories and see these through delivery as well as giving updates to non-technical parties. Be comfortable taking on tasks outside your engineering discipline to benefit your team and keep delivery on track. Happy to support the on-call rota for applications within your area of technical expertise. Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from underrepresented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 28 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
SOC Analyst - Reading/Hybrid - Up to £65k + BenefitsSOC Analyst required to join the growing cyber security team at a large enterprise that serves millions of customers!In this challenging and varied role, you will be responsible for maintaining Security Operations (SecOps) solutions, controls, and processes across the organisation. You will provide proactive risk remediation, will help with incident readiness & response and will also contribute to the continuous improvement of the security environment. This organisation is making a big investment in cyber and there are lots of initiatives and projects to get stuck into. If you are looking for a role where you can make an impact, influence the future and have your voice and opinions heard then look no further!As SOC Analyst you will bring a good understanding of SecOps concepts, technologies, and best practices and will collaborate effectively with cross-functional teams to ensure the highest level of security, compliance, and user experience.Amongst your responsibilities you will: Collaborate with stakeholders to ensure security controls align with business requirements and risk levels Develop and maintain SecOps documentation, policies, and procedures Maintain cybersecurity solutions across systems, applications, and infrastructure Investigate security alerts from the SIEM tool and take appropriate incident response actions. Communicate with stakeholders about security incidents, detailing actions taken. Support the Cyber Incident Response Manager by triaging events and conducting root cause analysis for security and privacy incidents. On-call duty is required for major incidents. Conduct proactive threat hunting to detect emerging cyber threats. Collect data for cybersecurity compliance dashboards and ensure compliance with GDPR, NIS, and ISO 27001. Monitor and optimize the performance of SecOps tools. Stay updated with industry trends and best practices to improve security operations. This is a SOC role that offers a good chance to test and advance your skills across a range of projects including the migration of legacy to more modern solutions. To be considered you must be a Security, Cyber or SOC professional who has ideally operated within an enterprise environment. You will have solid exposure to cyber security concepts and principles and must bring a sound knowledge of the Microsoft stack including O365, Windows and MFA (Multifactor Authenticator). You must also have hands-on experience utilising and configuring Microsoft Security Operations tools such as Sentinel and Defender.You will possess a good general understanding of IT/Infrastructure and will have strong analytical and problem-solving abilities. A strong communicator, you will have no trouble explaining complex IT or security problems in a simple manner to non-technical audiences. Industry certifications are desirable, ideally a Microsoft SecOps specific certification(s) e.g. Microsoft Security Operations Analyst (SC-200) and/or cyber security industry certification(s) such as CISSP, CISM, or CCSP.If you are Security, Cyber or SOC professional looking for a role which gives you new challenges, opportunity for growth and the chance to make a real impact then APPLY NOW!If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
May 01, 2024
Full time
SOC Analyst - Reading/Hybrid - Up to £65k + BenefitsSOC Analyst required to join the growing cyber security team at a large enterprise that serves millions of customers!In this challenging and varied role, you will be responsible for maintaining Security Operations (SecOps) solutions, controls, and processes across the organisation. You will provide proactive risk remediation, will help with incident readiness & response and will also contribute to the continuous improvement of the security environment. This organisation is making a big investment in cyber and there are lots of initiatives and projects to get stuck into. If you are looking for a role where you can make an impact, influence the future and have your voice and opinions heard then look no further!As SOC Analyst you will bring a good understanding of SecOps concepts, technologies, and best practices and will collaborate effectively with cross-functional teams to ensure the highest level of security, compliance, and user experience.Amongst your responsibilities you will: Collaborate with stakeholders to ensure security controls align with business requirements and risk levels Develop and maintain SecOps documentation, policies, and procedures Maintain cybersecurity solutions across systems, applications, and infrastructure Investigate security alerts from the SIEM tool and take appropriate incident response actions. Communicate with stakeholders about security incidents, detailing actions taken. Support the Cyber Incident Response Manager by triaging events and conducting root cause analysis for security and privacy incidents. On-call duty is required for major incidents. Conduct proactive threat hunting to detect emerging cyber threats. Collect data for cybersecurity compliance dashboards and ensure compliance with GDPR, NIS, and ISO 27001. Monitor and optimize the performance of SecOps tools. Stay updated with industry trends and best practices to improve security operations. This is a SOC role that offers a good chance to test and advance your skills across a range of projects including the migration of legacy to more modern solutions. To be considered you must be a Security, Cyber or SOC professional who has ideally operated within an enterprise environment. You will have solid exposure to cyber security concepts and principles and must bring a sound knowledge of the Microsoft stack including O365, Windows and MFA (Multifactor Authenticator). You must also have hands-on experience utilising and configuring Microsoft Security Operations tools such as Sentinel and Defender.You will possess a good general understanding of IT/Infrastructure and will have strong analytical and problem-solving abilities. A strong communicator, you will have no trouble explaining complex IT or security problems in a simple manner to non-technical audiences. Industry certifications are desirable, ideally a Microsoft SecOps specific certification(s) e.g. Microsoft Security Operations Analyst (SC-200) and/or cyber security industry certification(s) such as CISSP, CISM, or CCSP.If you are Security, Cyber or SOC professional looking for a role which gives you new challenges, opportunity for growth and the chance to make a real impact then APPLY NOW!If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
Introduction Elis, a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet. We are looking for an IT Support Engineer who will work as part of the Support team, you will resolve the escalated calls from the IT Service Desk or Management and act as a conduit between the Support and Infrastructure Team. The ideal candidate will have a solid foundation in IT Infrastructure and be capable of assisting with third-line escalations and projects, in addition to performing regular support tasks. They will serve as a mentor to the Support and Service Desk teams, helping to enhance skills and provide training in new technologies. The individual in this role will have outstanding interpersonal and problem-solving abilities and must communicate effectively, both in writing and verbally, using clear and appropriate language. The candidate should be adept at managing challenging customer interactions while maintaining composure and professionalism at all times. This role is suited for an experienced support engineer, wanting to progress to Infrastructure or Project work. Role responsibilities and summary Provide effective and friendly customer service to internal staff, throughout their support journey with IT Ensure overall performance & targets are met and reporting any issues to your team leader / manager Ensure day to day running of key systems and their components (servers, networks, applications and dependencies) Analysis and investigation to identify root cause of incidents, including major incidents. Handle and resolve calls for Request Fulfullment Ensure resources are prioritised to resolve incidents/ request fulfullment in the most appropriate order, based on business needs Proactively identify and resolve problems and known errors, thus minimising incident occurrences Working to the agreed Service Level Agreements Using the Service Desk software for managing Incidents, Requests, Changes and Problems as per the procedures set out. Working within the rules as defined within the change control policy. Following the documented escalation procedures. Identify opportunities to improve the efficiency of processes as well as working to find new ways to improve customer service Accurate recording of resolution & closure details and monitoring resolution progress. • Assist IT Projects working off site throughout the UK when required • Ability to work on your own initiative, organise your own workload and prioritise effectively, as well as working as part of a team. • Other, general duties as required What will make you stand out? Three years prior experience working within 2nd line Support Two years exposure/experience in 3rd line Infrastructure Work Ability to mentor and train colleagues Excellent customer service and communication skills, with the ability to work under pressure and deal with customers and colleagues in a professional manner Strong LAN/WAN troubleshooting skills, knowledge of switch configuration, VLANs, VPNs, DNS, DHCP Good Windows Server troubleshooting skills Good Office 365 knowledge Strong use and knowledge of MS Active Directory Basic Powershell ability (it is expected you would be able to run your own queries as a minimum) Apptitude and strong problem solving skills The ability to work on your own initiative, organise your own workload and prioritise effectively, as well as working as part of a team Flexibility / adaptability to cope with change Be able to liaise effectively with third party service and support providers Have the ability to understand new technology Familiar with working within an ITIL environment Knowledge of Intune, MDM, Azure Active Directory and Autopilot Experience in using call logging systems Expereince of Citrix XenApp and Thin Client Enviroments What's on offer? A competitive Salary of circa £30,000.00 along with an exciting career with a company that supports development and ambition.
May 01, 2024
Full time
Introduction Elis, a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet. We are looking for an IT Support Engineer who will work as part of the Support team, you will resolve the escalated calls from the IT Service Desk or Management and act as a conduit between the Support and Infrastructure Team. The ideal candidate will have a solid foundation in IT Infrastructure and be capable of assisting with third-line escalations and projects, in addition to performing regular support tasks. They will serve as a mentor to the Support and Service Desk teams, helping to enhance skills and provide training in new technologies. The individual in this role will have outstanding interpersonal and problem-solving abilities and must communicate effectively, both in writing and verbally, using clear and appropriate language. The candidate should be adept at managing challenging customer interactions while maintaining composure and professionalism at all times. This role is suited for an experienced support engineer, wanting to progress to Infrastructure or Project work. Role responsibilities and summary Provide effective and friendly customer service to internal staff, throughout their support journey with IT Ensure overall performance & targets are met and reporting any issues to your team leader / manager Ensure day to day running of key systems and their components (servers, networks, applications and dependencies) Analysis and investigation to identify root cause of incidents, including major incidents. Handle and resolve calls for Request Fulfullment Ensure resources are prioritised to resolve incidents/ request fulfullment in the most appropriate order, based on business needs Proactively identify and resolve problems and known errors, thus minimising incident occurrences Working to the agreed Service Level Agreements Using the Service Desk software for managing Incidents, Requests, Changes and Problems as per the procedures set out. Working within the rules as defined within the change control policy. Following the documented escalation procedures. Identify opportunities to improve the efficiency of processes as well as working to find new ways to improve customer service Accurate recording of resolution & closure details and monitoring resolution progress. • Assist IT Projects working off site throughout the UK when required • Ability to work on your own initiative, organise your own workload and prioritise effectively, as well as working as part of a team. • Other, general duties as required What will make you stand out? Three years prior experience working within 2nd line Support Two years exposure/experience in 3rd line Infrastructure Work Ability to mentor and train colleagues Excellent customer service and communication skills, with the ability to work under pressure and deal with customers and colleagues in a professional manner Strong LAN/WAN troubleshooting skills, knowledge of switch configuration, VLANs, VPNs, DNS, DHCP Good Windows Server troubleshooting skills Good Office 365 knowledge Strong use and knowledge of MS Active Directory Basic Powershell ability (it is expected you would be able to run your own queries as a minimum) Apptitude and strong problem solving skills The ability to work on your own initiative, organise your own workload and prioritise effectively, as well as working as part of a team Flexibility / adaptability to cope with change Be able to liaise effectively with third party service and support providers Have the ability to understand new technology Familiar with working within an ITIL environment Knowledge of Intune, MDM, Azure Active Directory and Autopilot Experience in using call logging systems Expereince of Citrix XenApp and Thin Client Enviroments What's on offer? A competitive Salary of circa £30,000.00 along with an exciting career with a company that supports development and ambition.
JOB TITLE: Software Engineer (SQL) SALARY: The salary banding for this role is £45,954 - £51,060 LOCATION: Leeds HOURS: 35 hours, full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity Our aim is to build a forward-thinking engineering capability that supports the business in delivering high quality, efficient and positive impact outcomes for customers. Our Software Engineers ensure the products we deliver are fit for purpose and meet the quality and standards that our customers expect. This role is within the Stockbroking Lab which supports Halifax Share Dealing LTD (HSDL) on a range of initiatives using agile tools and methodologies to deliver iterative change safely for the Group and our customers. Within the lab there are six feature teams working on initiatives through route to live. You'll be placed into one of these teams. Working collaboratively with the Customer Journey Manager, Product Owner, Technical Delivery Manager, and other team members you'll be delivering a variety of initiatives across the platform. As an engineer you'll need to be a proficient developer and be able to turn requirements into stories when delivering change across the application estate. You'll manage and merge changes, alongside the other feature teams, as we work towards releasing the changes into production and deliver value to our customers. What does an average week look like? Agile ceremonies such as the daily team Synchronisation, backlog planning and prioritisation sessions and retrospectives Collectively come together daily on Lab Synchronisation meeting to update on progress and issues/blockers Writing code for Oracle and SQL server databases Supporting build and test, supporting live planning and supporting any service incidents Productionising code via our DevOps pipeline Using your problem-solving skills to come up with innovative solutions! Why Lloyds Banking Group Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. If you'd like reasonable adjustments to be made to the recruitment process, just let us know. What you'll need Proficiency in PL/SQL programming language is essential. Strong understanding of SQL and query performance tuning is a must Experience with shell scripting Experience in development tools such as Toad, SQL Developer and Microsoft SQL Server Management Studio Experience with Microsoft DBMS. Strong problem-solving skills to identify and resolve issues related to code and database performance. Experience in managing source code with GitHub. Experience in DevOps tooling (Jenkins, Urban Code and SonarQube) And any experience of these would be really useful Developing in Microsoft technologies (.NET and ASP) would be beneficial. Understanding of agile tools to manage feature team activity (JIRA and Confluence) Able to understand business requirements and replay them into technical stories and see these through delivery as well as giving updates to non-technical parties. Be comfortable taking on tasks outside your engineering discipline to benefit your team and keep delivery on track. Happy to support the on-call rota for applications within your area of technical expertise. Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from underrepresented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 28 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
May 01, 2024
Full time
JOB TITLE: Software Engineer (SQL) SALARY: The salary banding for this role is £45,954 - £51,060 LOCATION: Leeds HOURS: 35 hours, full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity Our aim is to build a forward-thinking engineering capability that supports the business in delivering high quality, efficient and positive impact outcomes for customers. Our Software Engineers ensure the products we deliver are fit for purpose and meet the quality and standards that our customers expect. This role is within the Stockbroking Lab which supports Halifax Share Dealing LTD (HSDL) on a range of initiatives using agile tools and methodologies to deliver iterative change safely for the Group and our customers. Within the lab there are six feature teams working on initiatives through route to live. You'll be placed into one of these teams. Working collaboratively with the Customer Journey Manager, Product Owner, Technical Delivery Manager, and other team members you'll be delivering a variety of initiatives across the platform. As an engineer you'll need to be a proficient developer and be able to turn requirements into stories when delivering change across the application estate. You'll manage and merge changes, alongside the other feature teams, as we work towards releasing the changes into production and deliver value to our customers. What does an average week look like? Agile ceremonies such as the daily team Synchronisation, backlog planning and prioritisation sessions and retrospectives Collectively come together daily on Lab Synchronisation meeting to update on progress and issues/blockers Writing code for Oracle and SQL server databases Supporting build and test, supporting live planning and supporting any service incidents Productionising code via our DevOps pipeline Using your problem-solving skills to come up with innovative solutions! Why Lloyds Banking Group Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. If you'd like reasonable adjustments to be made to the recruitment process, just let us know. What you'll need Proficiency in PL/SQL programming language is essential. Strong understanding of SQL and query performance tuning is a must Experience with shell scripting Experience in development tools such as Toad, SQL Developer and Microsoft SQL Server Management Studio Experience with Microsoft DBMS. Strong problem-solving skills to identify and resolve issues related to code and database performance. Experience in managing source code with GitHub. Experience in DevOps tooling (Jenkins, Urban Code and SonarQube) And any experience of these would be really useful Developing in Microsoft technologies (.NET and ASP) would be beneficial. Understanding of agile tools to manage feature team activity (JIRA and Confluence) Able to understand business requirements and replay them into technical stories and see these through delivery as well as giving updates to non-technical parties. Be comfortable taking on tasks outside your engineering discipline to benefit your team and keep delivery on track. Happy to support the on-call rota for applications within your area of technical expertise. Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from underrepresented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 28 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE "Develop your career within IT Service Delivery for a company that builds software and services that help keep people safer, healthier, and better connected worldwide. Improving the services that matter the most." Job Description The post is an agile Change Facilitator role within the IT Service Delivery Department of NECSWS. The IT Service Delivery Department is responsible for the deployment, monitoring, improving and maintaining of IT services both to our colleagues within NECSWS and customers utilising our products. The teams are ITIL 4 accredited and work within approved frameworks to achieve success and continual improvement. This role is based within the Change Team, who identify and minimise risk when a change is needed to any of the internal or external IT Systems. The purpose of change management is to maximise the number of successful service and product changes by ensuring that risks have been properly assessed, authorising changes to proceed and managing the change schedule. Although an independent team, liaising with other key service delivery areas such as Major Incident and Problem Teams, is essential. The team facilitate approximately 125 changes per week varying in risk from planned to emergency changes. Following key processes through the change lifecycle is crucial. You will be responsible for facilitating the change from request to post change evaluation to capture service improvement. The role additionally requires liaison with wider business teams to inform on the impacts of changes for future strategies and to generally promote the change process whilst being agile to customer's feedback. Main Responsibilities of the Role Assess requests to ensure information provided is relevant and correct. Provide support to staff to complete impact assessments in preparation for the change. Assess Impact Assessments to help mitigate risk of failed changes. Prepare for/host conference calls and follow up with suitable documentation. Co-ordinate with external NEC departments Liaise with Change requestors and Customer Service Managers where appropriate. Complete a review of requests to ensure all relevant activities have been completed and documentation/information has been provided. Update and action all tasks and approvals assigned to Change Management within designated timeframes. Ensure tasks are completed within a timely manner by chasing and escalating as required managing the change request through its lifecycle. Be the primary point of reference for questions, suggestions and complaints. Analyse trends or problems and look at improvements within the practice. Provide training, support and advice for NEC teams where required. Qualifications Knowledge of Microsoft Excel - (particularly focused on analysing change data would be desirable) Knowledge of ITIL methodology Understanding of the Service Delivery Processes and how Change Management works within it. Experience liaising with all levels of internal stakeholders. Experience with customer-facing responsibilities. Eligible for enhanced UK Security Clearance This is an exciting role to start or further your career within IT Service Management. NECSWS is committed to continued professional development and career growth to enable you to reach your full potential. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
May 01, 2024
Full time
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE "Develop your career within IT Service Delivery for a company that builds software and services that help keep people safer, healthier, and better connected worldwide. Improving the services that matter the most." Job Description The post is an agile Change Facilitator role within the IT Service Delivery Department of NECSWS. The IT Service Delivery Department is responsible for the deployment, monitoring, improving and maintaining of IT services both to our colleagues within NECSWS and customers utilising our products. The teams are ITIL 4 accredited and work within approved frameworks to achieve success and continual improvement. This role is based within the Change Team, who identify and minimise risk when a change is needed to any of the internal or external IT Systems. The purpose of change management is to maximise the number of successful service and product changes by ensuring that risks have been properly assessed, authorising changes to proceed and managing the change schedule. Although an independent team, liaising with other key service delivery areas such as Major Incident and Problem Teams, is essential. The team facilitate approximately 125 changes per week varying in risk from planned to emergency changes. Following key processes through the change lifecycle is crucial. You will be responsible for facilitating the change from request to post change evaluation to capture service improvement. The role additionally requires liaison with wider business teams to inform on the impacts of changes for future strategies and to generally promote the change process whilst being agile to customer's feedback. Main Responsibilities of the Role Assess requests to ensure information provided is relevant and correct. Provide support to staff to complete impact assessments in preparation for the change. Assess Impact Assessments to help mitigate risk of failed changes. Prepare for/host conference calls and follow up with suitable documentation. Co-ordinate with external NEC departments Liaise with Change requestors and Customer Service Managers where appropriate. Complete a review of requests to ensure all relevant activities have been completed and documentation/information has been provided. Update and action all tasks and approvals assigned to Change Management within designated timeframes. Ensure tasks are completed within a timely manner by chasing and escalating as required managing the change request through its lifecycle. Be the primary point of reference for questions, suggestions and complaints. Analyse trends or problems and look at improvements within the practice. Provide training, support and advice for NEC teams where required. Qualifications Knowledge of Microsoft Excel - (particularly focused on analysing change data would be desirable) Knowledge of ITIL methodology Understanding of the Service Delivery Processes and how Change Management works within it. Experience liaising with all levels of internal stakeholders. Experience with customer-facing responsibilities. Eligible for enhanced UK Security Clearance This is an exciting role to start or further your career within IT Service Management. NECSWS is committed to continued professional development and career growth to enable you to reach your full potential. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
Clover HR Services Limited t/a Clover HR
Smethwick, West Midlands
Our client are an established, well-known Manufacturing company and are looking for an IT Operations Support Engineer to be based at their site in Smethwick. The IT Operations Support Engineer will be working as part of a team, providing support to our IT users across the group, delivering effective resolutions to technical and user IT issues, and providing an IT service that delivers to the business needs, whilst ensuring a robust and stable environment. The role will involve working with technologies such as Network Routing, Telecoms, Desktops, Laptops, Mobile Devices, Hardware, Software, Switching, Firewalls, LAN, WAN, Physical Servers, Virtualisation, Storage, Cloud (O365) etc. You will be supporting the investigation into problems and providing root cause analysis, solutions, and fixes with the team and the relevant external suppliers. Duties include: Service Desk Maintain high performing service support function including IT Service Desk, Desktop Support and VIP Support. Support the Incident, Problem, Request, Access, Event, Change, Portfolio, Catalogue, Availability, Capacity, Service Continuity, Demand and Configuration Processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required. Support the escalation process, support major incidents, ensuring coordination and resolution for all parties involved, effective communication to stakeholders and post incident review. Monitor, control and support service delivery; ensuring systems, SLA's, methodologies and procedures are in place and followed and implementation of the ITIL framework within the IT department. Day to day support of end users. Infrastructure Supporting the day-to-day operations, supporting multi-site technical environments. Support with the design, specification, strategy and implementation of infrastructure to support existing sites and the opening of new sites across the Group. Support the infrastructures asset management, ensuring that hardware and software is maintained, patched, and replaced. Ensuring meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability and training services are in place to educate staff on how to use meeting room and collaboration technology effectively. Support mobile phone management and deployment Support MDM (Mobile Device Management) across assets. Manage the desktop computing environment, set up and deployment of laptops, PC's, related peripherals, software installation and user access provisioning. Support with Infrastructure/hardware updates and new Infrastructure/hardware technologies. Make recommendations for service improvement plans and ensure actions are followed through to completion in a timely manner. Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services. Contribute to strategic and operational business goals. Support with the development of governance, policies, process & procedures, such as IT policies, disaster recovery, incident Response procedures etc. Security Work alongside the IT Operations Manager General Attend and contribute to various meetings. Action/communicate instructions. Produce written reports and make presentations. Conduct regular team meetings/briefings as appropriate. Perform root cause analysis and resolve problems. Identify business improvement opportunities within the organisation. Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors. Support, comply and ensure complicity with regulations/procedures, the company Handbook, Quality and Environmental standards, and all other relevant company policies and procedures. Any other duties within the capability of the job holder.
May 01, 2024
Full time
Our client are an established, well-known Manufacturing company and are looking for an IT Operations Support Engineer to be based at their site in Smethwick. The IT Operations Support Engineer will be working as part of a team, providing support to our IT users across the group, delivering effective resolutions to technical and user IT issues, and providing an IT service that delivers to the business needs, whilst ensuring a robust and stable environment. The role will involve working with technologies such as Network Routing, Telecoms, Desktops, Laptops, Mobile Devices, Hardware, Software, Switching, Firewalls, LAN, WAN, Physical Servers, Virtualisation, Storage, Cloud (O365) etc. You will be supporting the investigation into problems and providing root cause analysis, solutions, and fixes with the team and the relevant external suppliers. Duties include: Service Desk Maintain high performing service support function including IT Service Desk, Desktop Support and VIP Support. Support the Incident, Problem, Request, Access, Event, Change, Portfolio, Catalogue, Availability, Capacity, Service Continuity, Demand and Configuration Processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required. Support the escalation process, support major incidents, ensuring coordination and resolution for all parties involved, effective communication to stakeholders and post incident review. Monitor, control and support service delivery; ensuring systems, SLA's, methodologies and procedures are in place and followed and implementation of the ITIL framework within the IT department. Day to day support of end users. Infrastructure Supporting the day-to-day operations, supporting multi-site technical environments. Support with the design, specification, strategy and implementation of infrastructure to support existing sites and the opening of new sites across the Group. Support the infrastructures asset management, ensuring that hardware and software is maintained, patched, and replaced. Ensuring meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability and training services are in place to educate staff on how to use meeting room and collaboration technology effectively. Support mobile phone management and deployment Support MDM (Mobile Device Management) across assets. Manage the desktop computing environment, set up and deployment of laptops, PC's, related peripherals, software installation and user access provisioning. Support with Infrastructure/hardware updates and new Infrastructure/hardware technologies. Make recommendations for service improvement plans and ensure actions are followed through to completion in a timely manner. Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services. Contribute to strategic and operational business goals. Support with the development of governance, policies, process & procedures, such as IT policies, disaster recovery, incident Response procedures etc. Security Work alongside the IT Operations Manager General Attend and contribute to various meetings. Action/communicate instructions. Produce written reports and make presentations. Conduct regular team meetings/briefings as appropriate. Perform root cause analysis and resolve problems. Identify business improvement opportunities within the organisation. Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors. Support, comply and ensure complicity with regulations/procedures, the company Handbook, Quality and Environmental standards, and all other relevant company policies and procedures. Any other duties within the capability of the job holder.
Do you want to expand your IT career within a join an new and exciting company. Are you an experienced IT Helpdesk First Line Support? Do you have the skills to play an important role in providing technical assistance and support to end-users within our organization? Do you have experience to be the initial point of contact for all IT-related inquiries and issues, ranging from hardware and software problems to network and connectivity issues. Your primary objective will be to resolve technical problems promptly and efficiently while delivering exceptional customer service. What can you expect in the role of First line IT Helpdesk First Point of Contact, Serve as the initial point of contact for all IT-related inquiries and technical support requests from end-users via various channels such as phone calls, emails, and ticketing systems Technical Troubleshooting, Diagnose and resolve hardware, software, network, and connectivity issues reported by end-users in a timely and efficient manner. This includes troubleshooting desktops, laptops, printers, mobile devices, and other IT peripherals Issue Escalation, escalate unresolved technical issues to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols Software Installation and Configuration Install, configure, and update software applications on end-user devices according to organizational guidelines and software licensing agreements Hardware Maintenance, perform routine maintenance tasks on IT hardware, such as desktops, laptops, and printers, including hardware upgrades, replacements, and preventive maintenance activities. Documentation and Knowledge Sharing, maintain accurate records of IT support requests, incidents, and resolutions in the ticketing system. Document troubleshooting procedures, FAQs, and knowledge base articles to facilitate efficient problem resolution and knowledge sharing among the IT support team and end-user Training and User Education, provide basic training and guidance to end-users on the use of IT systems, software applications, and best practices for IT security and data protection Compliance and Security, adhere to organizational policies, procedures, and security standards to ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations Asset Management keep record of distributed IT, IT related equipment and keep HR in copy Support of Global office network providing support as described above to other staff outside of the UK office remotely when necessary What experience do you need to work as a First line IT Helpdesk Degree level education or completion of relevant apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices for IT service management You will be required to assist with ad-hoc tasks if and when required. The nature of these events is such that it may be necessary to amend or add to your responsibilities as we get closer to major events and you will be required to perform any task that is allocated to you, specific to the projects at hand Excellent communication skills with the ability to explain technical concepts to non-technical users effectively Strong problem-solving and troubleshooting skills with a customer focused approach Ability to work independently and collaboratively in a fast-paced environment IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent (desired) Knowledge of remote desktop support tools and remote assistance techniques. What do you get in return as a First Line Help Desk support Working hours are 09.00 - 18.00 (Monday-Friday) however alternative hours can be agreed subject to line manager approval. Competitive salary 25K-30K 25 Days Holidays + Bank Holidays 12 month fixed term contract Life insurance Pension contribution On site parking 1 day a week working from home If this sounds like a role you will LOVE, please send your CV to us today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
May 01, 2024
Full time
Do you want to expand your IT career within a join an new and exciting company. Are you an experienced IT Helpdesk First Line Support? Do you have the skills to play an important role in providing technical assistance and support to end-users within our organization? Do you have experience to be the initial point of contact for all IT-related inquiries and issues, ranging from hardware and software problems to network and connectivity issues. Your primary objective will be to resolve technical problems promptly and efficiently while delivering exceptional customer service. What can you expect in the role of First line IT Helpdesk First Point of Contact, Serve as the initial point of contact for all IT-related inquiries and technical support requests from end-users via various channels such as phone calls, emails, and ticketing systems Technical Troubleshooting, Diagnose and resolve hardware, software, network, and connectivity issues reported by end-users in a timely and efficient manner. This includes troubleshooting desktops, laptops, printers, mobile devices, and other IT peripherals Issue Escalation, escalate unresolved technical issues to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols Software Installation and Configuration Install, configure, and update software applications on end-user devices according to organizational guidelines and software licensing agreements Hardware Maintenance, perform routine maintenance tasks on IT hardware, such as desktops, laptops, and printers, including hardware upgrades, replacements, and preventive maintenance activities. Documentation and Knowledge Sharing, maintain accurate records of IT support requests, incidents, and resolutions in the ticketing system. Document troubleshooting procedures, FAQs, and knowledge base articles to facilitate efficient problem resolution and knowledge sharing among the IT support team and end-user Training and User Education, provide basic training and guidance to end-users on the use of IT systems, software applications, and best practices for IT security and data protection Compliance and Security, adhere to organizational policies, procedures, and security standards to ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations Asset Management keep record of distributed IT, IT related equipment and keep HR in copy Support of Global office network providing support as described above to other staff outside of the UK office remotely when necessary What experience do you need to work as a First line IT Helpdesk Degree level education or completion of relevant apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices for IT service management You will be required to assist with ad-hoc tasks if and when required. The nature of these events is such that it may be necessary to amend or add to your responsibilities as we get closer to major events and you will be required to perform any task that is allocated to you, specific to the projects at hand Excellent communication skills with the ability to explain technical concepts to non-technical users effectively Strong problem-solving and troubleshooting skills with a customer focused approach Ability to work independently and collaboratively in a fast-paced environment IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent (desired) Knowledge of remote desktop support tools and remote assistance techniques. What do you get in return as a First Line Help Desk support Working hours are 09.00 - 18.00 (Monday-Friday) however alternative hours can be agreed subject to line manager approval. Competitive salary 25K-30K 25 Days Holidays + Bank Holidays 12 month fixed term contract Life insurance Pension contribution On site parking 1 day a week working from home If this sounds like a role you will LOVE, please send your CV to us today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Your new company I am currently partnered with a leading university within the UK looking to bring in a Service Manager to lead and manage the Operations Team in the Student Experience directorate. The role will be focused on maintaining and improving our operational excellence and supporting the transition of existing service delivery processes toward DevOps.The right candidate will have experience of managing complex platforms, continuous improvement, in a product-based approach, seamlessly delivering change alongside ongoing operational activities. You will be required to manage (major) incidents and service requests with products in the service area and within stated SLAs and OLAs. Type: Contract (3 months) Day Rate: £550 p/d inside IR35 Location: London (hybrid) What you'll need to succeed The right candidate will have relevant knowledge & qualifications in the following: Expert knowledge of web applications and solutions design, development, integration and translating business requirements into robust technical solutions Substantial knowledge of systems lifecycle management processes, techniques and tools Substantial knowledge of best practice service management processes with experience of effective problem management in a complex operational environment. DevOps/Service Management certification e.g. ITIL (desirable) Agile project methodologies (Scrum, SAFe, DSDM) (desirable) Relevant experience: Extensive experience with Content Management Systems Experience with information management, data architectures, and data management Experience with web hosting platforms (i.e. Apache, Apache Tomcat, IIS), standards and practices Experience with hosting, configuring and tuning relational database(s) in particular, MySQL and MariaDB Experience with web development practices and deployment processes Experience with integration technologies Experience of developing and maintaining technical standards, specifications and related documentation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Alternatively, if this opportunity isn't right for you, but you know of anyone who may be suitable, please send their details and we'll be happy to reach out.Email: Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Your new company I am currently partnered with a leading university within the UK looking to bring in a Service Manager to lead and manage the Operations Team in the Student Experience directorate. The role will be focused on maintaining and improving our operational excellence and supporting the transition of existing service delivery processes toward DevOps.The right candidate will have experience of managing complex platforms, continuous improvement, in a product-based approach, seamlessly delivering change alongside ongoing operational activities. You will be required to manage (major) incidents and service requests with products in the service area and within stated SLAs and OLAs. Type: Contract (3 months) Day Rate: £550 p/d inside IR35 Location: London (hybrid) What you'll need to succeed The right candidate will have relevant knowledge & qualifications in the following: Expert knowledge of web applications and solutions design, development, integration and translating business requirements into robust technical solutions Substantial knowledge of systems lifecycle management processes, techniques and tools Substantial knowledge of best practice service management processes with experience of effective problem management in a complex operational environment. DevOps/Service Management certification e.g. ITIL (desirable) Agile project methodologies (Scrum, SAFe, DSDM) (desirable) Relevant experience: Extensive experience with Content Management Systems Experience with information management, data architectures, and data management Experience with web hosting platforms (i.e. Apache, Apache Tomcat, IIS), standards and practices Experience with hosting, configuring and tuning relational database(s) in particular, MySQL and MariaDB Experience with web development practices and deployment processes Experience with integration technologies Experience of developing and maintaining technical standards, specifications and related documentation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Alternatively, if this opportunity isn't right for you, but you know of anyone who may be suitable, please send their details and we'll be happy to reach out.Email: Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: Application Support Team Leader Location: Remote, UK-based Salary: £55,000 About Us: Join this revolutionary SaaS provider's team, where you'll lead a dynamic group delivering exceptional technical support to both our valued customers and internal staff. We're seeking an individual with a blend of technical expertise, leadership prowess, and a customer-centric mindset to spearhead our Application Team. Responsibilities: As the Application Support Team Leader, you will: Take ownership of, manage, and resolve queries and incidents reported to the application team. Lead a team of 3 Application Engineers Provide timely and efficient 1st and 2nd line support to both customers and staff, ensuring SLAs are met. Promptly triage application team tickets, offering solutions or workarounds to incidents, problems, and requests. Analyze and diagnose issues to identify root causes, implementing solutions or escalating when necessary. Meet KPIs and SLA thresholds, working to reduce overall incident and request counts. Manage potential safety and major incidents throughout their lifecycle, maintaining logs of critical incidents. Collaborate with third parties such as vendors and subject matter experts for 3rd line support. Coordinate with the Delivery Manager and customers for product updates and changes. Identify and support process optimization opportunities, contributing to the implementation of proposed solutions. Maintain exceptional customer service skills, ensuring positive user experiences. Contribute to service management process improvement and product enhancement initiatives. Collaborate with team members to maintain organizational knowledge databases. Maintain accurate documentation of incidents, requests, resolutions, and procedures. Produce application team performance metrics and KPI reports for senior management and clients. Provide technical assistance and training to users on various software applications and tools. Conduct weekly Application Team review meetings, providing constructive feedback to team members. Develop and implement training programs to enhance the team's technical skills. Collaborate with other departments to improve cross-functional communication. Skills & Experience: Essential: Experience mentoring and guiding team members, preferably in an Application Team leadership role. Experience working in an ITIL environment Demonstrable troubleshooting skills at various support levels. Experience within a Software Development Environment and understanding of SDLC. Experience supporting bespoke application environments and familiarity with relevant technologies. SQL server/SQL query knowledge. Strong communication and interpersonal skills. Customer-focused attitude with a desire to support and resolve customer issues. Ability to take ownership of tasks independently and collaboratively. Ability to multitask and prioritize effectively. Experience with IT service management and project management tools. Benefits: Competitive Salary: Up to £55,000 Flexible Working Hours Remote Work Professional Development Health and Well-being Generous Annual Leave: 34 Days Pension Scheme Employee Assistance Program Social Events: Join regular team-building activities, social events Interested to know more? Please APPLY immediately.
May 01, 2024
Full time
Job Title: Application Support Team Leader Location: Remote, UK-based Salary: £55,000 About Us: Join this revolutionary SaaS provider's team, where you'll lead a dynamic group delivering exceptional technical support to both our valued customers and internal staff. We're seeking an individual with a blend of technical expertise, leadership prowess, and a customer-centric mindset to spearhead our Application Team. Responsibilities: As the Application Support Team Leader, you will: Take ownership of, manage, and resolve queries and incidents reported to the application team. Lead a team of 3 Application Engineers Provide timely and efficient 1st and 2nd line support to both customers and staff, ensuring SLAs are met. Promptly triage application team tickets, offering solutions or workarounds to incidents, problems, and requests. Analyze and diagnose issues to identify root causes, implementing solutions or escalating when necessary. Meet KPIs and SLA thresholds, working to reduce overall incident and request counts. Manage potential safety and major incidents throughout their lifecycle, maintaining logs of critical incidents. Collaborate with third parties such as vendors and subject matter experts for 3rd line support. Coordinate with the Delivery Manager and customers for product updates and changes. Identify and support process optimization opportunities, contributing to the implementation of proposed solutions. Maintain exceptional customer service skills, ensuring positive user experiences. Contribute to service management process improvement and product enhancement initiatives. Collaborate with team members to maintain organizational knowledge databases. Maintain accurate documentation of incidents, requests, resolutions, and procedures. Produce application team performance metrics and KPI reports for senior management and clients. Provide technical assistance and training to users on various software applications and tools. Conduct weekly Application Team review meetings, providing constructive feedback to team members. Develop and implement training programs to enhance the team's technical skills. Collaborate with other departments to improve cross-functional communication. Skills & Experience: Essential: Experience mentoring and guiding team members, preferably in an Application Team leadership role. Experience working in an ITIL environment Demonstrable troubleshooting skills at various support levels. Experience within a Software Development Environment and understanding of SDLC. Experience supporting bespoke application environments and familiarity with relevant technologies. SQL server/SQL query knowledge. Strong communication and interpersonal skills. Customer-focused attitude with a desire to support and resolve customer issues. Ability to take ownership of tasks independently and collaboratively. Ability to multitask and prioritize effectively. Experience with IT service management and project management tools. Benefits: Competitive Salary: Up to £55,000 Flexible Working Hours Remote Work Professional Development Health and Well-being Generous Annual Leave: 34 Days Pension Scheme Employee Assistance Program Social Events: Join regular team-building activities, social events Interested to know more? Please APPLY immediately.
Senior Incident and Problem Manager - Leeds/Rugby/ Warrington/ Hybrid £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Major Incident and Problem Manager to focus on the governance of IT incidents and problems with the aim to reduce any business disruption. The ideal Major Incident and Problem Manager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. The role will be primarily based remotely with travel to the organisation's various sites twice a month. Responsibilities of the Major Incident and Problem Manager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within complex environments. - End to end management of all problems. - Manage and report on problem activities and make sure that CSFs and KPIPs are met. - Use problem acceptance criteria to review problems. Requirements of the Major Incident and Problem Manager: - 3+ years' experience in Incident management and problem management position. - Experience within people management - Proven experience in an IT Services environment with IT Infrastructure - Strong background within a problem management and continual service management position. - Attention to detail, excellent communication skills and work well under pressure. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
May 01, 2024
Full time
Senior Incident and Problem Manager - Leeds/Rugby/ Warrington/ Hybrid £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Major Incident and Problem Manager to focus on the governance of IT incidents and problems with the aim to reduce any business disruption. The ideal Major Incident and Problem Manager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. The role will be primarily based remotely with travel to the organisation's various sites twice a month. Responsibilities of the Major Incident and Problem Manager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within complex environments. - End to end management of all problems. - Manage and report on problem activities and make sure that CSFs and KPIPs are met. - Use problem acceptance criteria to review problems. Requirements of the Major Incident and Problem Manager: - 3+ years' experience in Incident management and problem management position. - Experience within people management - Proven experience in an IT Services environment with IT Infrastructure - Strong background within a problem management and continual service management position. - Attention to detail, excellent communication skills and work well under pressure. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
Mainframe Database Administrator x2 Lloyds Banking Group Location: Edinburgh or London Hybrid working: 2 days per week in the office and the rest from home Working Hours - Please note that this role will require you to be on call outside of normal working hours on a rota system. Salary & Benefits: £62,874 to £89,859 per annum (location AND experience dependent), plus on-call bonus, plus annual personal bonus, 15% employer pension contribution, flexible benefits package, private medical insurance, 30 days holiday plus bank holidays. Where does the role sit in Lloyds? We're the Mainframe Services Teams! We're the team that looks after the customer data for the whole of Lloyds Banking Group. Our mission is to make this data available for the right purpose with the appropriate confidentiality and always ensuring a phenomenal engineering experience, performances, resilience, and integrity. The systems we support, underpin almost everything we do as Lloyds Banking Group. We maintain these systems with the highest standard, with an ambition to take ownership of the operational support 24/7 using site reliability engineering (SRE) principles. What will you focus on in this role? As a Mainframe DBA you'll be one of the technical authorities for this area and act as SME for relevant systems. This is a hands-on role where you'll configure and maintain products and services according to Group standards and policies (and to agreed service levels), while assisting with the delivery of projects within the teams' focus - this includes out of hours. Additionally, you'll provide technical support (including incident and problem resolution for systems and processes in complex environments) Specific activities you could carry out may include; Support and implement changes to our estate within LBG as required. Resolution of incidents and problems across the LBG estate in line with LBG KPI's. Lead the Sign-off that solution/service is fit for Production environment as part of Gateway, working effectively with the project teams to ensure an efficient handover to support. Represent our support team in WAR room/conference calls with incident management and technical teams collaborating to restore service. Support testing cycles and cycling this back with collaboration to test managers on results Provide 24x7 support and provide support for projects and team workload as the need arises. Work effectively with the wider Mainframe teams in order to run the smooth transition of projects into live service. Provide consultancy skills to Application teams as required. What we're looking for in your application; We'd welcome applicants from diverse cultural and industry backgrounds and believe this is critical to success. This is a niche technical role, so as a minimum to be considered for shortlisting we need to see evidence of the following in your CV; Career background having already be an experienced Mainframe Db2 DBA. Experience of performance tuning and diagnosis. Expert Db2 knowledge on the Mainframe Strong delivery experience ideally operating in multifaceted IT environments or companies. Commercial and interpersonal awareness of how to work with 3rd Parties. About working for us; Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. If you're excited by the thought of becoming part of our Mainframe team, get in touch. We'd love to hear from you
May 01, 2024
Full time
Mainframe Database Administrator x2 Lloyds Banking Group Location: Edinburgh or London Hybrid working: 2 days per week in the office and the rest from home Working Hours - Please note that this role will require you to be on call outside of normal working hours on a rota system. Salary & Benefits: £62,874 to £89,859 per annum (location AND experience dependent), plus on-call bonus, plus annual personal bonus, 15% employer pension contribution, flexible benefits package, private medical insurance, 30 days holiday plus bank holidays. Where does the role sit in Lloyds? We're the Mainframe Services Teams! We're the team that looks after the customer data for the whole of Lloyds Banking Group. Our mission is to make this data available for the right purpose with the appropriate confidentiality and always ensuring a phenomenal engineering experience, performances, resilience, and integrity. The systems we support, underpin almost everything we do as Lloyds Banking Group. We maintain these systems with the highest standard, with an ambition to take ownership of the operational support 24/7 using site reliability engineering (SRE) principles. What will you focus on in this role? As a Mainframe DBA you'll be one of the technical authorities for this area and act as SME for relevant systems. This is a hands-on role where you'll configure and maintain products and services according to Group standards and policies (and to agreed service levels), while assisting with the delivery of projects within the teams' focus - this includes out of hours. Additionally, you'll provide technical support (including incident and problem resolution for systems and processes in complex environments) Specific activities you could carry out may include; Support and implement changes to our estate within LBG as required. Resolution of incidents and problems across the LBG estate in line with LBG KPI's. Lead the Sign-off that solution/service is fit for Production environment as part of Gateway, working effectively with the project teams to ensure an efficient handover to support. Represent our support team in WAR room/conference calls with incident management and technical teams collaborating to restore service. Support testing cycles and cycling this back with collaboration to test managers on results Provide 24x7 support and provide support for projects and team workload as the need arises. Work effectively with the wider Mainframe teams in order to run the smooth transition of projects into live service. Provide consultancy skills to Application teams as required. What we're looking for in your application; We'd welcome applicants from diverse cultural and industry backgrounds and believe this is critical to success. This is a niche technical role, so as a minimum to be considered for shortlisting we need to see evidence of the following in your CV; Career background having already be an experienced Mainframe Db2 DBA. Experience of performance tuning and diagnosis. Expert Db2 knowledge on the Mainframe Strong delivery experience ideally operating in multifaceted IT environments or companies. Commercial and interpersonal awareness of how to work with 3rd Parties. About working for us; Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. If you're excited by the thought of becoming part of our Mainframe team, get in touch. We'd love to hear from you
Problem Manager (SC Cleared) Our client requires an SC Cleared and experienced Problem Manager to work within the Problem Management area of IT Service Provision. Working as part of the Digital Operations Team with a complex delivery team, the role of Problem Manager is to ensure that the problem Life cycle is managed across all elements of the service delivery. This activity aims to reduce incidents and/or their impact, eliminate recurring incidents and reduce the number of reactive problems. Given urgent timescales to start you must be SC Cleared currently, have a background as a service desk agent and have direct experience of problem management to be considered. Rate - £550.00 a day to overall assignment rate of umbrella Location - Wiltshire Duration - 6-12 Months The Role Reporting to the Digital Operations Manager you will assist with all elements of Problem Management including, maintaining the availability and accuracy of a known error repository for reference by support staff, providing reporting and statistical information on Problem records and their linked incidents. Provision of information to assist management and support teams in identification of underlying causes to service affecting issues. Assisting the Major Incident Manager during Major Incidents utilising Problem Management processes to help identify Root Causes. Required Skills/experience/knowledge : ITIL 4 Fundamentals and problem management processes Excellent communication skills at all levels, A Strong understanding of complex IT support environments Experience of Customer Relationship Management Proven working experience within the Problem Management Arena Background working on a service desk Basic awareness of Windows /Linux Operating systems Basic understanding of LAN/WAN technologies Systems management and monitoring tools Previous use of Microsoft Office suite applications - e.g. Word, Outlook, Excel, Previous use of a Service Management tool set such as ServiceNow or similar. Please note that candidates must hold SC Clearance or be able to achieve the required level, prior to starting
May 01, 2024
Full time
Problem Manager (SC Cleared) Our client requires an SC Cleared and experienced Problem Manager to work within the Problem Management area of IT Service Provision. Working as part of the Digital Operations Team with a complex delivery team, the role of Problem Manager is to ensure that the problem Life cycle is managed across all elements of the service delivery. This activity aims to reduce incidents and/or their impact, eliminate recurring incidents and reduce the number of reactive problems. Given urgent timescales to start you must be SC Cleared currently, have a background as a service desk agent and have direct experience of problem management to be considered. Rate - £550.00 a day to overall assignment rate of umbrella Location - Wiltshire Duration - 6-12 Months The Role Reporting to the Digital Operations Manager you will assist with all elements of Problem Management including, maintaining the availability and accuracy of a known error repository for reference by support staff, providing reporting and statistical information on Problem records and their linked incidents. Provision of information to assist management and support teams in identification of underlying causes to service affecting issues. Assisting the Major Incident Manager during Major Incidents utilising Problem Management processes to help identify Root Causes. Required Skills/experience/knowledge : ITIL 4 Fundamentals and problem management processes Excellent communication skills at all levels, A Strong understanding of complex IT support environments Experience of Customer Relationship Management Proven working experience within the Problem Management Arena Background working on a service desk Basic awareness of Windows /Linux Operating systems Basic understanding of LAN/WAN technologies Systems management and monitoring tools Previous use of Microsoft Office suite applications - e.g. Word, Outlook, Excel, Previous use of a Service Management tool set such as ServiceNow or similar. Please note that candidates must hold SC Clearance or be able to achieve the required level, prior to starting