About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
IT Helpdesk Support Administrator Full-time, Permanent, Harrogate Office Based Offering £21,000 - £24,000 Basic Salary plus Great Benefits Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for an IT Helpdesk Support Administrator to join their technical support team in a fast paced and proactive environment. IT Helpdesk Support Administrator - Key Accountabilities To provide support for all IT related admin ensuring that the asset management system is up to date for all hardware and software purchases. Assisting first line to triage incoming calls in a timely manner or escalating to the appropriate team for resolve. To provide support to the helpdesk with project builds in line with processes. To keep the asset management system up to date and accurate. Assist in the maintenance of the mobile phone estate Assist with the IT Digitalization project, contributing ideas and assisting implementation Assisting purchasing of new software To ensure that software has not been installed illegally onto the company network and end devices Reconciliation of installed number of licenses on the network against the number of licenses purchased To ensure that no rogue software or media has been installed onto the network eg. music downloads. IT Helpdesk Support Administrator - Skills and Experience Experienced using Microsoft Office packages Basic troubleshooting skills Have an interest in technology and desire to pursue a technical support career An excellent telephone manner with good communication skills The confidence to build relationships internally with various stakeholders within the group and externally with suppliers A willingness to learn Be highly organised and self-motivated Have the ability to work on own initiative but also as part of a team The role of IT Helpdesk Support Administrator is offering £21,000 - £24,000 basic salary plus great benefits for the successful candidate. This is a full-time, permanent position based onsite at our client's head office in Harrogate. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe, please assume your application has been unsuccessful for the position of IT Helpdesk Support Administrator. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
Apr 29, 2024
Full time
IT Helpdesk Support Administrator Full-time, Permanent, Harrogate Office Based Offering £21,000 - £24,000 Basic Salary plus Great Benefits Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for an IT Helpdesk Support Administrator to join their technical support team in a fast paced and proactive environment. IT Helpdesk Support Administrator - Key Accountabilities To provide support for all IT related admin ensuring that the asset management system is up to date for all hardware and software purchases. Assisting first line to triage incoming calls in a timely manner or escalating to the appropriate team for resolve. To provide support to the helpdesk with project builds in line with processes. To keep the asset management system up to date and accurate. Assist in the maintenance of the mobile phone estate Assist with the IT Digitalization project, contributing ideas and assisting implementation Assisting purchasing of new software To ensure that software has not been installed illegally onto the company network and end devices Reconciliation of installed number of licenses on the network against the number of licenses purchased To ensure that no rogue software or media has been installed onto the network eg. music downloads. IT Helpdesk Support Administrator - Skills and Experience Experienced using Microsoft Office packages Basic troubleshooting skills Have an interest in technology and desire to pursue a technical support career An excellent telephone manner with good communication skills The confidence to build relationships internally with various stakeholders within the group and externally with suppliers A willingness to learn Be highly organised and self-motivated Have the ability to work on own initiative but also as part of a team The role of IT Helpdesk Support Administrator is offering £21,000 - £24,000 basic salary plus great benefits for the successful candidate. This is a full-time, permanent position based onsite at our client's head office in Harrogate. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe, please assume your application has been unsuccessful for the position of IT Helpdesk Support Administrator. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
Job Title: ERP System Administrator Location: Diss Cooper Lomaz has teamed up with a dynamic business just outside of Diss to find a motivated ERP System Administrator to join their team. This is a fantastic full-time permanent role, offering the chance to work onsite with an experienced IT team. About the Role: As a ERP System Administrator, you'll be the go-to person for resolving IT issues and providing exceptional customer service to your colleagues, relating to the companies ERP system. This role is suitable for someone who is has exposure to ERP systems and wants to continue to learn. Responsibilities: Act as first point of contact for all issues relating to the ERP system Demonstrate to colleagues how to access information on the ERP system Provide remote and deskside support to colleagues Deliver outstanding customer service to non-technically minded colleagues, to listen to the request or issue, and respond within the agreed SLA time frames Support a wide range of customers, from colleagues in Engineering, Finance and HR Desired Skills and Experience: Strong communication skills both written and verbally Enthusiasm and drive to pursue a career in IT Background working in a manufacturing environment would be advantageous Previous experience with PowerBI. Epicor ERP and SSRS would be beneficial. Due to the location, having access to a vehicle for daily commuting to the office is essential. Ready to Launch Your IT Career? APPLY NOW!
Apr 29, 2024
Full time
Job Title: ERP System Administrator Location: Diss Cooper Lomaz has teamed up with a dynamic business just outside of Diss to find a motivated ERP System Administrator to join their team. This is a fantastic full-time permanent role, offering the chance to work onsite with an experienced IT team. About the Role: As a ERP System Administrator, you'll be the go-to person for resolving IT issues and providing exceptional customer service to your colleagues, relating to the companies ERP system. This role is suitable for someone who is has exposure to ERP systems and wants to continue to learn. Responsibilities: Act as first point of contact for all issues relating to the ERP system Demonstrate to colleagues how to access information on the ERP system Provide remote and deskside support to colleagues Deliver outstanding customer service to non-technically minded colleagues, to listen to the request or issue, and respond within the agreed SLA time frames Support a wide range of customers, from colleagues in Engineering, Finance and HR Desired Skills and Experience: Strong communication skills both written and verbally Enthusiasm and drive to pursue a career in IT Background working in a manufacturing environment would be advantageous Previous experience with PowerBI. Epicor ERP and SSRS would be beneficial. Due to the location, having access to a vehicle for daily commuting to the office is essential. Ready to Launch Your IT Career? APPLY NOW!
Have you worked on an IT helpdesk, or similar, where you've been responsible for handling incoming service queries from IT users? Do you have a good knowledge of Microsoft Dynamics NAV / Business Central / D365, so that you could solve a good number of common Dynamics NAV / Business Central / D365 queries straight away? This could be the role for you! Futures are recruiting for an IT Helpdesk Administrator for our client near Bath. This IT Helpdesk Administrator position is on a permanent basis and has become available due to continued growth and expansion. You will be the main IT technical person responsible for supporting Microsoft Dynamics NAV /Business Central usage across the business. IT Helpdesk Administrator - Role Responsibilities - Technical Support, Customer Support, Microsoft Dynamics NAV, Business Central, D365 1st line technical support for home users as and when required 2nd line technical support for all onsite users Responsible for supporting the team in raising IT tickets inclusive of self-management of own ticket IT Helpdesk Administrator - Skills and Experience - Technical Support, Customer Support, Microsoft Dynamics NAV, Business Central, D365 An IT or Microsoft linked qualification (and/or at least one years' experience in a helpdesk administrator role) Experience in supporting end users Work on own initiative and liaise with staff on all levels and communicate at a simple level Ability to fluently communicate in written and spoken English Good working knowledge of Microsoft Dynamics NAV / Business Central / D365 IT Helpdesk Administrator, Technical Support, Customer Support, Microsoft Dynamics NAV, Business Central, D365 If you are interested in the role please do apply now!
Apr 29, 2024
Full time
Have you worked on an IT helpdesk, or similar, where you've been responsible for handling incoming service queries from IT users? Do you have a good knowledge of Microsoft Dynamics NAV / Business Central / D365, so that you could solve a good number of common Dynamics NAV / Business Central / D365 queries straight away? This could be the role for you! Futures are recruiting for an IT Helpdesk Administrator for our client near Bath. This IT Helpdesk Administrator position is on a permanent basis and has become available due to continued growth and expansion. You will be the main IT technical person responsible for supporting Microsoft Dynamics NAV /Business Central usage across the business. IT Helpdesk Administrator - Role Responsibilities - Technical Support, Customer Support, Microsoft Dynamics NAV, Business Central, D365 1st line technical support for home users as and when required 2nd line technical support for all onsite users Responsible for supporting the team in raising IT tickets inclusive of self-management of own ticket IT Helpdesk Administrator - Skills and Experience - Technical Support, Customer Support, Microsoft Dynamics NAV, Business Central, D365 An IT or Microsoft linked qualification (and/or at least one years' experience in a helpdesk administrator role) Experience in supporting end users Work on own initiative and liaise with staff on all levels and communicate at a simple level Ability to fluently communicate in written and spoken English Good working knowledge of Microsoft Dynamics NAV / Business Central / D365 IT Helpdesk Administrator, Technical Support, Customer Support, Microsoft Dynamics NAV, Business Central, D365 If you are interested in the role please do apply now!
Job Title: 2nd Line IT Support Engineer Client Overview: I am recruiting a 2nd Line IT Support Engineer for a key client of mine, they want someone to be able to contribute significantly to delivering exceptional technical services to their external customers. Our client is a leader in providing innovative IT solutions and is committed to offering top-notch customer service. If you're passionate about technology, possess strong problem-solving skills, and thrive in a fast-paced environment, this opportunity is perfect for you. Role Description: As a 2nd Line IT Support Engineer, you will play a vital role in ensuring our client's external customers receive prompt and effective technical support. You will collaborate closely with clients to understand their unique needs and deliver customised solutions to enhance their IT infrastructure and operations. Key Responsibilities: Provide timely and professional responses to customer inquiries. Diagnose and resolve technical issues related to hardware and software. Perform system upgrades, installations, and configurations according to client requirements. Work closely with 1st line support to escalate and resolve complex technical issues. Offer training and guidance to clients on utilising IT systems efficiently. Maintain detailed documentation of support activities, solutions, and best practices. Requirements: Experience with Windows 10 and Windows 11 Proficiency in Microsoft 365 suite, including Exchange Online, SharePoint Online, and Teams administration. Understanding of PowerShell scripting - desirable Experience with Windows Server 2016, 2019, and newer versions. Familiarity with Microsoft Intune for mobile device management and endpoint security. Knowledge of Microsoft Azure services and administration. Experience in SharePoint administration. Ability to work with cloud-based technologies and implement best practices for scalability, security, and performance. Excellent problem-solving skills and the ability to analyse complex technical issues. Strong communication skills to interact effectively with clients and internal teams. Desirable - Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate, or similar credentials are highly desirable. Benefits: Competitive compensation based on skills and experience. Opportunities for professional growth and career advancement. Flexible work arrangements and a supportive work environment. Comprehensive health and wellness benefits. Engaging projects and exposure to cutting-edge technologies. How to Apply: If you are enthusiastic about taking on this exciting role and making a meaningful impact, please apply using the button below.
Apr 29, 2024
Full time
Job Title: 2nd Line IT Support Engineer Client Overview: I am recruiting a 2nd Line IT Support Engineer for a key client of mine, they want someone to be able to contribute significantly to delivering exceptional technical services to their external customers. Our client is a leader in providing innovative IT solutions and is committed to offering top-notch customer service. If you're passionate about technology, possess strong problem-solving skills, and thrive in a fast-paced environment, this opportunity is perfect for you. Role Description: As a 2nd Line IT Support Engineer, you will play a vital role in ensuring our client's external customers receive prompt and effective technical support. You will collaborate closely with clients to understand their unique needs and deliver customised solutions to enhance their IT infrastructure and operations. Key Responsibilities: Provide timely and professional responses to customer inquiries. Diagnose and resolve technical issues related to hardware and software. Perform system upgrades, installations, and configurations according to client requirements. Work closely with 1st line support to escalate and resolve complex technical issues. Offer training and guidance to clients on utilising IT systems efficiently. Maintain detailed documentation of support activities, solutions, and best practices. Requirements: Experience with Windows 10 and Windows 11 Proficiency in Microsoft 365 suite, including Exchange Online, SharePoint Online, and Teams administration. Understanding of PowerShell scripting - desirable Experience with Windows Server 2016, 2019, and newer versions. Familiarity with Microsoft Intune for mobile device management and endpoint security. Knowledge of Microsoft Azure services and administration. Experience in SharePoint administration. Ability to work with cloud-based technologies and implement best practices for scalability, security, and performance. Excellent problem-solving skills and the ability to analyse complex technical issues. Strong communication skills to interact effectively with clients and internal teams. Desirable - Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate, or similar credentials are highly desirable. Benefits: Competitive compensation based on skills and experience. Opportunities for professional growth and career advancement. Flexible work arrangements and a supportive work environment. Comprehensive health and wellness benefits. Engaging projects and exposure to cutting-edge technologies. How to Apply: If you are enthusiastic about taking on this exciting role and making a meaningful impact, please apply using the button below.
IT Support Administrator Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for an IT Support Administrator to join their team based in Southend. To be considered for this role you must have strong presentation, communication administration and organisation skills with a keen eye for detail and advanced knowledge of Microsoft Office applications. Responsibilities Support 1st & 2nd line IT support alongside a UK based team Desk setups, machine replacements, moves and changes Raising IT support tickets and ticket assignments Remote site support using industry standard tools Home worker remote support Local site support Southend-on-Sea Travel to remote sites when required Reporting Provide monthly/weekly reports using standard tools to the IT team Provide monthly internal Business reports where required General Carry out IT project work as assigned. Work within the company vision and values Accountabilities Support all users alongside the UK IT team and MSP s. Southend site local IT support. Help maintain core system uptimes. Company asset administration. IT system and asset reports. Respond to support calls within current SLA s. Skills & Experienced required Organisational skills Attention to detail Excellent communication, verbal, written and presentation Self-motivated Ability to multitask Communicate with users at all levels Hosted Telephone Systems MS SQL Office 365 administration Benefits Royal London Pension - 5% employer contribution Death in Service Scheme after probation - 4 times salary Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus) A DBS Enhanced Disclosure is required for all applicants If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward your CV to (url removed) or (url removed)
Apr 29, 2024
Full time
IT Support Administrator Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for an IT Support Administrator to join their team based in Southend. To be considered for this role you must have strong presentation, communication administration and organisation skills with a keen eye for detail and advanced knowledge of Microsoft Office applications. Responsibilities Support 1st & 2nd line IT support alongside a UK based team Desk setups, machine replacements, moves and changes Raising IT support tickets and ticket assignments Remote site support using industry standard tools Home worker remote support Local site support Southend-on-Sea Travel to remote sites when required Reporting Provide monthly/weekly reports using standard tools to the IT team Provide monthly internal Business reports where required General Carry out IT project work as assigned. Work within the company vision and values Accountabilities Support all users alongside the UK IT team and MSP s. Southend site local IT support. Help maintain core system uptimes. Company asset administration. IT system and asset reports. Respond to support calls within current SLA s. Skills & Experienced required Organisational skills Attention to detail Excellent communication, verbal, written and presentation Self-motivated Ability to multitask Communicate with users at all levels Hosted Telephone Systems MS SQL Office 365 administration Benefits Royal London Pension - 5% employer contribution Death in Service Scheme after probation - 4 times salary Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus) A DBS Enhanced Disclosure is required for all applicants If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward your CV to (url removed) or (url removed)
Our client is seeking a highly motivated and skilled ServiceNow Administrator to join their dynamic IT team in Manchester. The ServiceNow Administrator position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL / ITSM / ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing business services and configuration item relationships within ServiceNow Supporting ServiceNow discovery tool for CMDB Installing and testing updates and new releases Collaborating with business users to refine business requirements and workflows, and translating them into technical specifications Configuring and customising the ServiceNow platform, including form tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting, and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Administrator or in a similar role Experience in implementing ServiceNow processes and functions Knowledge of LDAP/Active Directory is advantageous Proficiency in Java, JavaScript, Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & Problem Management processes ITIL Foundation certification is highly desirable Interest in and aptitude for understanding and supporting new technologies Job Title: Service Now Administrator Working From Home: Hybrid (2 days a week onsite) Job Type: Permanent Salary: 55,000 - 65,000 Depending on experience Location: M4 1FS (Manchester City Centre)
Apr 29, 2024
Full time
Our client is seeking a highly motivated and skilled ServiceNow Administrator to join their dynamic IT team in Manchester. The ServiceNow Administrator position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL / ITSM / ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing business services and configuration item relationships within ServiceNow Supporting ServiceNow discovery tool for CMDB Installing and testing updates and new releases Collaborating with business users to refine business requirements and workflows, and translating them into technical specifications Configuring and customising the ServiceNow platform, including form tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting, and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Administrator or in a similar role Experience in implementing ServiceNow processes and functions Knowledge of LDAP/Active Directory is advantageous Proficiency in Java, JavaScript, Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & Problem Management processes ITIL Foundation certification is highly desirable Interest in and aptitude for understanding and supporting new technologies Job Title: Service Now Administrator Working From Home: Hybrid (2 days a week onsite) Job Type: Permanent Salary: 55,000 - 65,000 Depending on experience Location: M4 1FS (Manchester City Centre)
Modern Workplace Technical Lead Impellam Group IT is on the hunt for a technical virtuoso who can lead the charge in revolutionising our end-user device and identity access management systems. You will strengthen our modern-managed desktop solutions and guide our team through new technical solutions. You'll blend your innovative mindset with practical skills to implement new technologies and design solutions that streamline our ways of working. This role is all about ownership and continuous advancement - you'll love it! It's as rewarding in scale as it is in delivery. And let's not forget the competitive salary package. Key aspects of your day include: Spearheading AVD, Nerdio, and Intune implementations Forging modern workplace solutions to elevate efficiency and user satisfaction Empowering an undercurrent of teamwork across a variety of professional disciplines Being a beacon of technical leadership and mentorship within IT We w ould like to work with a self-driven individual who possesses: Deep-seated knowledge in Azure, Intune, and Microsoft 365 suites Expertise in managing and configuring MECM for endpoint supervision Experience in Autopilot deployment and Co-Management with Intune Working knowledge with Qualys and Ivanti Desktop Now Bachelor's degree in Computer Science, Information Technology, or related field Proven experience in a technical leadership role, preferably in a modern workplace environment Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or equivalent If MECM, SCCM, and AVD are more than buzzwords to you, join our ensemble of innovative minds. Apply now and let's create a smarter working environment! Please note that we can only accept applications from candidates with full Right to Work in the UK, currently based in England. Why Work with us? We specialise and recruit across all STEM industries, and we are a global force to be reckoned with when it comes to Managed Services, RPO and Project Services You will be mentored by true experts, absolute legends in tech, who are keen to help you grow and develop yourself Great career paths across the board We embrace a flexible working framework here to help you have a great life-work balance We're not just work; we love a good get together, and we don't miss out on the opportunity to dress up for conferences and black-tie award events, go out for volunteering events and a bunch of fun activities - if that's your cup of tea of course We have a lovely benefits suite, with a bunch of days off and perks to make your life easier. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
Apr 29, 2024
Full time
Modern Workplace Technical Lead Impellam Group IT is on the hunt for a technical virtuoso who can lead the charge in revolutionising our end-user device and identity access management systems. You will strengthen our modern-managed desktop solutions and guide our team through new technical solutions. You'll blend your innovative mindset with practical skills to implement new technologies and design solutions that streamline our ways of working. This role is all about ownership and continuous advancement - you'll love it! It's as rewarding in scale as it is in delivery. And let's not forget the competitive salary package. Key aspects of your day include: Spearheading AVD, Nerdio, and Intune implementations Forging modern workplace solutions to elevate efficiency and user satisfaction Empowering an undercurrent of teamwork across a variety of professional disciplines Being a beacon of technical leadership and mentorship within IT We w ould like to work with a self-driven individual who possesses: Deep-seated knowledge in Azure, Intune, and Microsoft 365 suites Expertise in managing and configuring MECM for endpoint supervision Experience in Autopilot deployment and Co-Management with Intune Working knowledge with Qualys and Ivanti Desktop Now Bachelor's degree in Computer Science, Information Technology, or related field Proven experience in a technical leadership role, preferably in a modern workplace environment Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or equivalent If MECM, SCCM, and AVD are more than buzzwords to you, join our ensemble of innovative minds. Apply now and let's create a smarter working environment! Please note that we can only accept applications from candidates with full Right to Work in the UK, currently based in England. Why Work with us? We specialise and recruit across all STEM industries, and we are a global force to be reckoned with when it comes to Managed Services, RPO and Project Services You will be mentored by true experts, absolute legends in tech, who are keen to help you grow and develop yourself Great career paths across the board We embrace a flexible working framework here to help you have a great life-work balance We're not just work; we love a good get together, and we don't miss out on the opportunity to dress up for conferences and black-tie award events, go out for volunteering events and a bunch of fun activities - if that's your cup of tea of course We have a lovely benefits suite, with a bunch of days off and perks to make your life easier. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
Senitor are pleased to be working with an established company in the professional services sector, who are looking for an IT Support Administrator to join their team. Joining a team of 2 others and reporting to the IT Manager, the role will be based from their head office in Lancaster and will involve remote and on-site support for a user base of over 100 people. Ideally, applicants should have at least 2 years of experience in a similar IT Support role, excellent communication skills and proficiency in resolving technical issues for non-technical users. It is also essential that applicants have a full UK driving licence and use of their own vehicle, plus willingness to go to different local sites if required to provide support. Responsibilities include: Day-to-day IT support via a Helpdesk system, taking, logging and resolving tickets or escalating if required. Setting up new users / desk moves Installing software and hardware upgrades Repairing and maintaining IT systems, servers and networks. Providing Backups and Disaster Recovery. Creating and updating any relevant technical documentation. Assisting with any existing and new IT projects. Skills / Experience required: Experience with Office 365 support and administration Knowledge of Azure (desirable) Microsoft Exchange Active Directory Windows Server / Window Operating Systems Understanding of IT security policies / procedures Excellent communication and troubleshooting skills This is a fantastic opportunity to join a close-knit and supporting IT team, dedicated to providing outstanding end-user support. If this sounds like your ideal next role, please apply now for consideration or contact Georgina on / for more information. For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 29, 2024
Full time
Senitor are pleased to be working with an established company in the professional services sector, who are looking for an IT Support Administrator to join their team. Joining a team of 2 others and reporting to the IT Manager, the role will be based from their head office in Lancaster and will involve remote and on-site support for a user base of over 100 people. Ideally, applicants should have at least 2 years of experience in a similar IT Support role, excellent communication skills and proficiency in resolving technical issues for non-technical users. It is also essential that applicants have a full UK driving licence and use of their own vehicle, plus willingness to go to different local sites if required to provide support. Responsibilities include: Day-to-day IT support via a Helpdesk system, taking, logging and resolving tickets or escalating if required. Setting up new users / desk moves Installing software and hardware upgrades Repairing and maintaining IT systems, servers and networks. Providing Backups and Disaster Recovery. Creating and updating any relevant technical documentation. Assisting with any existing and new IT projects. Skills / Experience required: Experience with Office 365 support and administration Knowledge of Azure (desirable) Microsoft Exchange Active Directory Windows Server / Window Operating Systems Understanding of IT security policies / procedures Excellent communication and troubleshooting skills This is a fantastic opportunity to join a close-knit and supporting IT team, dedicated to providing outstanding end-user support. If this sounds like your ideal next role, please apply now for consideration or contact Georgina on / for more information. For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Randstad Construction & Property
Wakefield, Yorkshire
Randstad Solutions is currently recruiting for a Help Desk Administrator to join one of our fantastic client's. The role will be strongly focused around customer service and the support you can offer to stakeholders within the business. The successful candidate will be the first point of contact for customers calling into the Helpdesk. This role will be based on site at the client's premises in Wakefield. This is a permanent role with a salary of up to £28,000. The main working hours for this role will be between 08:00 - 17:00. Main responsibilities will include: Main point of contact for subcontractors, managing their processes and prompting updates. Raising purchase orders for subcontractors. Closing off jobs for engineers. Raising of reactive & PPM work orders. Managing complaints and escalations effectively. Keep WIP levels on contracts to a minimum to ensure timely completion of work orders. Assist with reporting on jobs logged, completed and outstanding. Collating figures for monthly KPI reporting. Completion of engineers timesheets. Filing, scanning and tracking of engineers paperwork. Log engineers overtime and holidays for weekly reporting to management. Provide general administrative support. What we are looking for: Strong administration and customer service skills Experience working in a Facilities Management environment with CAFM systems Knowledge of Microsoft Office packages Strong planning and organisational skills, with attention to detail Interested? Please apply today with an updated CV! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 29, 2024
Full time
Randstad Solutions is currently recruiting for a Help Desk Administrator to join one of our fantastic client's. The role will be strongly focused around customer service and the support you can offer to stakeholders within the business. The successful candidate will be the first point of contact for customers calling into the Helpdesk. This role will be based on site at the client's premises in Wakefield. This is a permanent role with a salary of up to £28,000. The main working hours for this role will be between 08:00 - 17:00. Main responsibilities will include: Main point of contact for subcontractors, managing their processes and prompting updates. Raising purchase orders for subcontractors. Closing off jobs for engineers. Raising of reactive & PPM work orders. Managing complaints and escalations effectively. Keep WIP levels on contracts to a minimum to ensure timely completion of work orders. Assist with reporting on jobs logged, completed and outstanding. Collating figures for monthly KPI reporting. Completion of engineers timesheets. Filing, scanning and tracking of engineers paperwork. Log engineers overtime and holidays for weekly reporting to management. Provide general administrative support. What we are looking for: Strong administration and customer service skills Experience working in a Facilities Management environment with CAFM systems Knowledge of Microsoft Office packages Strong planning and organisational skills, with attention to detail Interested? Please apply today with an updated CV! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Holdcroft Motor Group
Stoke-on-trent, Staffordshire
Salary 30,000 - 40,000 GBP per year Requirements: HNC/HND Or BS/MS degree in Computer Science, Engineering or a related subject - MCSE Qualifications in Server, Windows & Office is required. Proven working experience in installing, configuring and troubleshooting: - Microsoft Windows Server 2016 & 2019 & Linux/Ubuntu based environments. - Active Directory & Group Policy - Google Workspace - Autoline/Kerridge DMS - Dell PowerEdge Server Systems - Dell PowerVault Storage Systems - Dell PC and Laptop hardware - Windows 10 - Microsoft Office 2010 to 2019 - Apple Mac OSX 10 & above - Apple mobility products both tablet & smartphone - Network equipment (Cisco switches, Ubiquiti switches & Access Points / Fortinet Firewalls) - Solid scripting skills (e.g., Powershell scripts) - Solid networking knowledge (OSI network layers, TCP/IP, DNS, DHCP, Firewalls, VLAN, switch management, WLAN, Routing (BGP & OSPF) Minimum 5 years working experience as a Systems Administrator in all the above Services & Applications with solid, proven experience in the administration and performance tuning of the same. - Experience with monitoring systems of all platforms - Ability to effectively prioritise and execute tasks in a high-pressure environment to agreed timescales. - Providing reports and information to the Group IT Manager. - You will need to be able to keep all of the systems running smoothly & manage backups, - Deploying critical updates when needed on the Windows Server & Windows 10 platforms. - Put a business case together to install any new functionality to replace or update the current in house systems. - Plan and manage work streams, allocating and managing work for team members & contractors alike. - Contribute to the design, development, testing, and implementation of software, systems, and enhancements to the core processing systems and platforms of the group. - Proven experience of managing an IT Helpdesk is essential. - Maintaining spend within agreed budgets. - Evidence of strong team leading and communication skills will be required. The candidate must have advanced Excel skills and good SQL experience. Responsibilities: Managing and monitoring all installed systems and infrastructure - Installing, configuring, testing and maintaining operating systems, application software and system management tools - Ensuring the highest levels of systems and infrastructure availability at all times - Maintain security, backup, and redundancy strategies - Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks - Participate in the design of information and operational support systems - Provide 2nd and 3rd level support - Liaise with vendors and other IT personnel for problem resolution Driving License essential. Role: We are looking for a Systems Engineer to help build, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis. Ability to be a competent Systems Engineer on a hands-on basis dealing with Senior Management & Directors alike. Teamwork is essential, the capacity to work with people at all levels is crucial Technologies: - Linux - Active Directory - Windows More: The Holdcroft Motor Group are currently looking for a Systems Engineer on a permanent basis for our central offices based in Stoke on Trent. We are a fast-growing Automotive Retail company that is looking to enhance its IT team as it enters an exciting phase of growth.
Apr 29, 2024
Full time
Salary 30,000 - 40,000 GBP per year Requirements: HNC/HND Or BS/MS degree in Computer Science, Engineering or a related subject - MCSE Qualifications in Server, Windows & Office is required. Proven working experience in installing, configuring and troubleshooting: - Microsoft Windows Server 2016 & 2019 & Linux/Ubuntu based environments. - Active Directory & Group Policy - Google Workspace - Autoline/Kerridge DMS - Dell PowerEdge Server Systems - Dell PowerVault Storage Systems - Dell PC and Laptop hardware - Windows 10 - Microsoft Office 2010 to 2019 - Apple Mac OSX 10 & above - Apple mobility products both tablet & smartphone - Network equipment (Cisco switches, Ubiquiti switches & Access Points / Fortinet Firewalls) - Solid scripting skills (e.g., Powershell scripts) - Solid networking knowledge (OSI network layers, TCP/IP, DNS, DHCP, Firewalls, VLAN, switch management, WLAN, Routing (BGP & OSPF) Minimum 5 years working experience as a Systems Administrator in all the above Services & Applications with solid, proven experience in the administration and performance tuning of the same. - Experience with monitoring systems of all platforms - Ability to effectively prioritise and execute tasks in a high-pressure environment to agreed timescales. - Providing reports and information to the Group IT Manager. - You will need to be able to keep all of the systems running smoothly & manage backups, - Deploying critical updates when needed on the Windows Server & Windows 10 platforms. - Put a business case together to install any new functionality to replace or update the current in house systems. - Plan and manage work streams, allocating and managing work for team members & contractors alike. - Contribute to the design, development, testing, and implementation of software, systems, and enhancements to the core processing systems and platforms of the group. - Proven experience of managing an IT Helpdesk is essential. - Maintaining spend within agreed budgets. - Evidence of strong team leading and communication skills will be required. The candidate must have advanced Excel skills and good SQL experience. Responsibilities: Managing and monitoring all installed systems and infrastructure - Installing, configuring, testing and maintaining operating systems, application software and system management tools - Ensuring the highest levels of systems and infrastructure availability at all times - Maintain security, backup, and redundancy strategies - Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks - Participate in the design of information and operational support systems - Provide 2nd and 3rd level support - Liaise with vendors and other IT personnel for problem resolution Driving License essential. Role: We are looking for a Systems Engineer to help build, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis. Ability to be a competent Systems Engineer on a hands-on basis dealing with Senior Management & Directors alike. Teamwork is essential, the capacity to work with people at all levels is crucial Technologies: - Linux - Active Directory - Windows More: The Holdcroft Motor Group are currently looking for a Systems Engineer on a permanent basis for our central offices based in Stoke on Trent. We are a fast-growing Automotive Retail company that is looking to enhance its IT team as it enters an exciting phase of growth.
About Us: Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag. We're evolving, to be a more digitally-focused data-driven insurance company of the future - and your unique talent, skills and ideas can create our success. Like us, you excel at collaboration, exploration and innovation. And like you, we take tech seriously. That's why we're embracing the move to a more digital, flexible world. With constant investment in the newest tools, programmes and equipment for our teams, it all adds up to creating the best possible user experience for customers. And a great career for you. Join us. Own the evolution. What you'll do: You will provide technical assistance and support our Executive Team and ensure that computer hardware, software, access and peripherals are functioning. You will assist with audio-visual equipment and systems to support presentations, meetings, conferences, and other events within an organisation, predominantly through Microsoft Teams Meeting Rooms. You will work as part of the End User Services team and collaboratively work with the wider Support and Engineering teams to identify opportunities for improvement against our products, solutions and processes with a strong focus on automation. This role requires travel from time to time to our DLG offices across the UK to support Executive teams' meetings and onsite work in our London office 3 - 5 days a week. You will have a schedule for on-call requirement which will be discussed further at the interview. Provide expert technical assistance to Exec Team facing issues with End User computing products, including printers, hardware and software troubleshooting, device setup, configuration, and authentication. Diagnose and assess issues to determine the appropriate solution or service needed. Help connect and configure laptops, mobile devices, and other external sources to display content on screens or through audio systems. Provide input to service management processes as required (e.g. Incident, Change and Problem Management) Conform to existing governance and standards - ITIL framework. What we look for: Experienced IT support or a related role Ability to communicate technical information clearly and understandably to non-technical stakeholders Excellent customer-centric communication and interpersonal skills Knowledge of audio-visual software, such as video conferencing platforms and media production software would be desirable but not essential. Strong Microsoft Teams and Teams rooms support knowledge Strong Analytical skills Demonstrable knowledge of End User Computing Platforms and Services Relevant accreditations (e.g. Microsoft Azure Fundamentals, Microsoft 365 EndPoint Administrator, CompTIA A+, Microsoft Certified Desktop Support Technician What we'll give you in return: Core benefits include: 9% employer-contributed pension 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover Up to 10% annual bonus 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us . Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. Collectively we help every business within our group aim higher. Standing shoulder to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that's varied, distinct and exciting. Visit
Apr 29, 2024
Full time
About Us: Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag. We're evolving, to be a more digitally-focused data-driven insurance company of the future - and your unique talent, skills and ideas can create our success. Like us, you excel at collaboration, exploration and innovation. And like you, we take tech seriously. That's why we're embracing the move to a more digital, flexible world. With constant investment in the newest tools, programmes and equipment for our teams, it all adds up to creating the best possible user experience for customers. And a great career for you. Join us. Own the evolution. What you'll do: You will provide technical assistance and support our Executive Team and ensure that computer hardware, software, access and peripherals are functioning. You will assist with audio-visual equipment and systems to support presentations, meetings, conferences, and other events within an organisation, predominantly through Microsoft Teams Meeting Rooms. You will work as part of the End User Services team and collaboratively work with the wider Support and Engineering teams to identify opportunities for improvement against our products, solutions and processes with a strong focus on automation. This role requires travel from time to time to our DLG offices across the UK to support Executive teams' meetings and onsite work in our London office 3 - 5 days a week. You will have a schedule for on-call requirement which will be discussed further at the interview. Provide expert technical assistance to Exec Team facing issues with End User computing products, including printers, hardware and software troubleshooting, device setup, configuration, and authentication. Diagnose and assess issues to determine the appropriate solution or service needed. Help connect and configure laptops, mobile devices, and other external sources to display content on screens or through audio systems. Provide input to service management processes as required (e.g. Incident, Change and Problem Management) Conform to existing governance and standards - ITIL framework. What we look for: Experienced IT support or a related role Ability to communicate technical information clearly and understandably to non-technical stakeholders Excellent customer-centric communication and interpersonal skills Knowledge of audio-visual software, such as video conferencing platforms and media production software would be desirable but not essential. Strong Microsoft Teams and Teams rooms support knowledge Strong Analytical skills Demonstrable knowledge of End User Computing Platforms and Services Relevant accreditations (e.g. Microsoft Azure Fundamentals, Microsoft 365 EndPoint Administrator, CompTIA A+, Microsoft Certified Desktop Support Technician What we'll give you in return: Core benefits include: 9% employer-contributed pension 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover Up to 10% annual bonus 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us . Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. Collectively we help every business within our group aim higher. Standing shoulder to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that's varied, distinct and exciting. Visit
Company And Role Overview - Our client is a well established financial services organisation, who are looking to recruit for an Administrator to join their dynamic team to provide crucial administrative support to their company! Work hand in hand with their Administration Manager and Assistant Administration Manager to guarantee the delivery of exceptional service to their valued clients and the business. Main Responsibilities - Distributing Annual Financial Statements and Associated Documents to Clients via Secure Channels Generating Invoices via Confidential Client Database and Sending to Clients Ensuring Cleanliness and Orderliness of Meeting Spaces and Reception Area Maintaining and Updating Client Database Front Desk Support Managing Phone Calls Requirements - 1-2 years experience in Admin/Receptionist position Experience using Microsoft Office Available to work full time in the office Monday to Friday
Apr 27, 2024
Full time
Company And Role Overview - Our client is a well established financial services organisation, who are looking to recruit for an Administrator to join their dynamic team to provide crucial administrative support to their company! Work hand in hand with their Administration Manager and Assistant Administration Manager to guarantee the delivery of exceptional service to their valued clients and the business. Main Responsibilities - Distributing Annual Financial Statements and Associated Documents to Clients via Secure Channels Generating Invoices via Confidential Client Database and Sending to Clients Ensuring Cleanliness and Orderliness of Meeting Spaces and Reception Area Maintaining and Updating Client Database Front Desk Support Managing Phone Calls Requirements - 1-2 years experience in Admin/Receptionist position Experience using Microsoft Office Available to work full time in the office Monday to Friday
About the job IT System Administrator - Hybrid (2 days in office) - Manchester - Up to £29K + Benefits Our client is a well-established financial advisory network in the UK, with a strong focus on providing their members with comprehensive knowledge and support in the areas of mortgages, protection, and general insurance. With over two decades of experience in these fields, they strive to continually put members and customers first and provide them with the best possible products and services to suit their needs. They are now looking to bring on board a new IT System Administrator due to someone in the team being promoted. Key Responsibilities; Provide IT services and support to internal users as part of a cross-site team. Offer specialist, professional IT consultation and advice in specified areas of expertise, managing systems proactively and professionally. Manage site IT equipment/infrastructure, log and update Helpdesk calls, and provide technical support for incidents/problems. Implement recommendations to minimize service disruption; build/configure IT hardware/software; maintain systems performance/capacity; document faults/failures; update asset management db; test systems/releases regularly. Assist in completing tasks within own area of responsibility for project delivery to agreed timescales; produce accurate documentation for builds, standards, processes and procedures. Undertake ad hoc projects and duties to fulfil business needs or departmental objectives. We are looking to speak to people who can; Communicate complex technical issues effectively with multi-disciplinary staff/organisations/suppliers. Prioritise customer service while maintaining customer focus. Quickly learn new programs and in-house business applications. Investigate problems, develop solutions, and test and implement changes according to best practices. The following skills and experience are required: Expertise in Microsoft Active Directory, configuration and administration of Windows 2003 Server, automated deployment of workstations, implementation and administration of Group Policy, knowledge of network management practices and procedures including TCP/IP services and DNS, maintenance of server hardware, as well as installation and commissioning. In addition, familiarity with current server technologies and trends is necessary. The candidate should also have a good knowledge of desktop operating systems and hardware.
Apr 27, 2024
Full time
About the job IT System Administrator - Hybrid (2 days in office) - Manchester - Up to £29K + Benefits Our client is a well-established financial advisory network in the UK, with a strong focus on providing their members with comprehensive knowledge and support in the areas of mortgages, protection, and general insurance. With over two decades of experience in these fields, they strive to continually put members and customers first and provide them with the best possible products and services to suit their needs. They are now looking to bring on board a new IT System Administrator due to someone in the team being promoted. Key Responsibilities; Provide IT services and support to internal users as part of a cross-site team. Offer specialist, professional IT consultation and advice in specified areas of expertise, managing systems proactively and professionally. Manage site IT equipment/infrastructure, log and update Helpdesk calls, and provide technical support for incidents/problems. Implement recommendations to minimize service disruption; build/configure IT hardware/software; maintain systems performance/capacity; document faults/failures; update asset management db; test systems/releases regularly. Assist in completing tasks within own area of responsibility for project delivery to agreed timescales; produce accurate documentation for builds, standards, processes and procedures. Undertake ad hoc projects and duties to fulfil business needs or departmental objectives. We are looking to speak to people who can; Communicate complex technical issues effectively with multi-disciplinary staff/organisations/suppliers. Prioritise customer service while maintaining customer focus. Quickly learn new programs and in-house business applications. Investigate problems, develop solutions, and test and implement changes according to best practices. The following skills and experience are required: Expertise in Microsoft Active Directory, configuration and administration of Windows 2003 Server, automated deployment of workstations, implementation and administration of Group Policy, knowledge of network management practices and procedures including TCP/IP services and DNS, maintenance of server hardware, as well as installation and commissioning. In addition, familiarity with current server technologies and trends is necessary. The candidate should also have a good knowledge of desktop operating systems and hardware.
Job Title: IT Support Technician Location: EssexSalary: >£30,000 + benefits Established in 1989, Our client is the UK's leading passive fire protection specialist, supplying a comprehensive range of third-party accredited survey, installation and compliance services to public and private sector organisations across the country. With offices nationwide, this is a great opportunity to join a forward-thinking, modern construction business, that genuinely cares about it's people. Responsibilities: Technical Support: Assist users with IT issues, troubleshooting hardware and software problems, and providing timely solutions. Customer Service: Deliver outstanding customer service, addressing support requests, resolving issues, and building positive relationships. Communication: Effectively communicate with customers, colleagues, and team members via phone, email, and in-person interactions. Problem-Solving: Analyse technical challenges, identify root causes, and implement effective solutions. Documentation: Maintain accurate records of support requests, resolutions, and system configurations. Learning and Development: Continuously expand your knowledge of IT systems, tools, and technologies. Collaboration: Work closely with members of the Transformation team to learn from their expertise and contribute to team projects. Change Management: Assisting with driving the adoption of all new applications. Experience: Customer Centric Approach: Analytical thinking, experience of problem solving & customer service. Empathy and patience are crucial when assisting end users. Technical Knowledge: A strong understanding of Microsoft products, including Windows operating systems, Office 365, and Azure services, is essential. Basic Networking: Knowledge of networking concepts (TCP/IP, DNS, DHCP) is valuable for troubleshooting connectivity issues. Qualifications: Degree: in Computer Science, Information Technology, or related fields desirable Microsoft Certifications: (e.g., MCSA, MCSE, M365 Certified: Modern Desktop Administrator Associate) desirable. Other attributes: Passion for IT: You love technology and have a genuine interest in helping others. Solution-Focused: You thrive on finding creative solutions to technical problems. Communication Skills: Comfortable explaining technical concepts to non-technical users. Adaptability: The IT landscape evolves rapidly. Keeping updated with technology trends and a willingness to learn new tools and techniques is key to this role. What you'll get in return: 25 days holiday + BH & xmas shut down 5% employer pension contribution
Apr 27, 2024
Full time
Job Title: IT Support Technician Location: EssexSalary: >£30,000 + benefits Established in 1989, Our client is the UK's leading passive fire protection specialist, supplying a comprehensive range of third-party accredited survey, installation and compliance services to public and private sector organisations across the country. With offices nationwide, this is a great opportunity to join a forward-thinking, modern construction business, that genuinely cares about it's people. Responsibilities: Technical Support: Assist users with IT issues, troubleshooting hardware and software problems, and providing timely solutions. Customer Service: Deliver outstanding customer service, addressing support requests, resolving issues, and building positive relationships. Communication: Effectively communicate with customers, colleagues, and team members via phone, email, and in-person interactions. Problem-Solving: Analyse technical challenges, identify root causes, and implement effective solutions. Documentation: Maintain accurate records of support requests, resolutions, and system configurations. Learning and Development: Continuously expand your knowledge of IT systems, tools, and technologies. Collaboration: Work closely with members of the Transformation team to learn from their expertise and contribute to team projects. Change Management: Assisting with driving the adoption of all new applications. Experience: Customer Centric Approach: Analytical thinking, experience of problem solving & customer service. Empathy and patience are crucial when assisting end users. Technical Knowledge: A strong understanding of Microsoft products, including Windows operating systems, Office 365, and Azure services, is essential. Basic Networking: Knowledge of networking concepts (TCP/IP, DNS, DHCP) is valuable for troubleshooting connectivity issues. Qualifications: Degree: in Computer Science, Information Technology, or related fields desirable Microsoft Certifications: (e.g., MCSA, MCSE, M365 Certified: Modern Desktop Administrator Associate) desirable. Other attributes: Passion for IT: You love technology and have a genuine interest in helping others. Solution-Focused: You thrive on finding creative solutions to technical problems. Communication Skills: Comfortable explaining technical concepts to non-technical users. Adaptability: The IT landscape evolves rapidly. Keeping updated with technology trends and a willingness to learn new tools and techniques is key to this role. What you'll get in return: 25 days holiday + BH & xmas shut down 5% employer pension contribution
Salary: £28,498 Type: Temporary on-going Hours: 37-hour week, Monday - Friday Location: Central Swindon Hybrid Working: Training in-office, then 1 day a week in-office, rest from home We are looking for a Customer Support Administrator to join our client's Customer Support Services Team. This role is a front-line position, responding to internal and external customer enquiries via telephone and email. The ideal candidate will be a part of a growing organisation undergoing significant change. As the business evolves, so will the objectives of this role, offering a dynamic work environment. Day to Day of the role: Provide first-line support to customers via telephone and email 'help desk'. Triage cases and assign queries to the appropriate colleague/team based on the nature of the query. Manage large volumes of email enquiries and handle call volumes efficiently. Serve as a knowledgeable point of contact for the organisation's activities, particularly competitions and networks. Track case history and support needs using relevant tools and databases accurately. Act as an interface between the customer and internal teams when necessary. Handle multiple competition queries simultaneously while maintaining high-quality customer service. Assist with the preparation of reports and statistics as required. Contribute to continual improvement processes within the team and organisation. Provide support for external events and briefings. Support other areas of Operations with email traffic as needed through cross-training. Required Skills & Qualifications: Clear experience in a customer help or support environment. Ability to work in a fast-paced, process-oriented environment. Experience working in operational/customer support teams to deliver results. Excellent communication skills, both written and oral. Exceptional telephone manner and customer service experience. Proficiency in ICT, including MS Office suite and database management. Ability to respond calmly under pressure and make impartial, well-considered judgments. Exceptional administration and self-organisation skills. Analytical and problem-solving abilities. To apply for the Customer Support Administrator position, please submit your CV.
Apr 26, 2024
Full time
Salary: £28,498 Type: Temporary on-going Hours: 37-hour week, Monday - Friday Location: Central Swindon Hybrid Working: Training in-office, then 1 day a week in-office, rest from home We are looking for a Customer Support Administrator to join our client's Customer Support Services Team. This role is a front-line position, responding to internal and external customer enquiries via telephone and email. The ideal candidate will be a part of a growing organisation undergoing significant change. As the business evolves, so will the objectives of this role, offering a dynamic work environment. Day to Day of the role: Provide first-line support to customers via telephone and email 'help desk'. Triage cases and assign queries to the appropriate colleague/team based on the nature of the query. Manage large volumes of email enquiries and handle call volumes efficiently. Serve as a knowledgeable point of contact for the organisation's activities, particularly competitions and networks. Track case history and support needs using relevant tools and databases accurately. Act as an interface between the customer and internal teams when necessary. Handle multiple competition queries simultaneously while maintaining high-quality customer service. Assist with the preparation of reports and statistics as required. Contribute to continual improvement processes within the team and organisation. Provide support for external events and briefings. Support other areas of Operations with email traffic as needed through cross-training. Required Skills & Qualifications: Clear experience in a customer help or support environment. Ability to work in a fast-paced, process-oriented environment. Experience working in operational/customer support teams to deliver results. Excellent communication skills, both written and oral. Exceptional telephone manner and customer service experience. Proficiency in ICT, including MS Office suite and database management. Ability to respond calmly under pressure and make impartial, well-considered judgments. Exceptional administration and self-organisation skills. Analytical and problem-solving abilities. To apply for the Customer Support Administrator position, please submit your CV.
Service Helpdesk Coordinator - Facilities Management - Bury - Up to £25,000 About the Company We are working with a growing Facilities Management organisation who are looking for an additional Helpdesk Service Coordinator for their office near Bury in North Manchester to join their expanding service team. Service Helpdesk Coordinator - Job Purpose To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports. Service Helpdesk Coordinator - Salary & Benefits Salary up to £25,000 basic dependent on experience in a similar role. 10% Annual Bonus Pension Healthcare up to 25days holiday + bank holidays Company Events Wellness Service Helpdesk Coordinator - Responsibilities To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously. This role would suit a Helpdesk Assistant, Administrator, Helpdesk Coordinator, Helpdesk Manager, Service Coordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Apr 26, 2024
Full time
Service Helpdesk Coordinator - Facilities Management - Bury - Up to £25,000 About the Company We are working with a growing Facilities Management organisation who are looking for an additional Helpdesk Service Coordinator for their office near Bury in North Manchester to join their expanding service team. Service Helpdesk Coordinator - Job Purpose To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports. Service Helpdesk Coordinator - Salary & Benefits Salary up to £25,000 basic dependent on experience in a similar role. 10% Annual Bonus Pension Healthcare up to 25days holiday + bank holidays Company Events Wellness Service Helpdesk Coordinator - Responsibilities To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously. This role would suit a Helpdesk Assistant, Administrator, Helpdesk Coordinator, Helpdesk Manager, Service Coordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
2nd Line Support Engineer - Leighton Buzzard Salary: Up to £35,000 per annum Our client, a dynamic and rapidly growing company, is seeking a highly skilled 2nd Line Support Engineer to join their talented IT team. This is an exciting opportunity for an individual with a passion for technology and a proven track record in providing excellent IT support. Responsibilities: Provide second-line technical support to end-users, resolving hardware and software issues promptly and effectively. Manage and troubleshoot Active Directory, Office 365, Team Viewer, and Adobe-related problems. Collaborate with the IT team to ensure seamless delivery of IT services. Handle escalated support issues and work towards timely resolution. Maintain and update documentation related to IT processes and procedures. Assist in the evaluation and implementation of new technologies. Collaborate with other teams to contribute to ongoing projects. Requirements: Proven experience as a 2nd Line Support Engineer or similar role. Strong proficiency in Active Directory, Office 365, Team Viewer, and Adobe products. Experience with Azure is a definite plus. Excellent problem-solving skills and a proactive approach to IT issues. Strong communication skills, with the ability to explain technical concepts to non-technical users. Ability to prioritize and manage multiple tasks in a fast-paced environment. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+, etc.) are advantageous. Benefits: Competitive salary up to £35,000 per annum. Opportunity for professional development and training. A collaborative and innovative working environment. Company-sponsored events and social activities. Pension scheme and other benefits.If you are a dedicated and experienced 2nd Line Support Engineer looking to take your career to the next level, we want to hear from you. Apply now by submitting your CV and a cover letter detailing your relevant experience. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2024
Full time
2nd Line Support Engineer - Leighton Buzzard Salary: Up to £35,000 per annum Our client, a dynamic and rapidly growing company, is seeking a highly skilled 2nd Line Support Engineer to join their talented IT team. This is an exciting opportunity for an individual with a passion for technology and a proven track record in providing excellent IT support. Responsibilities: Provide second-line technical support to end-users, resolving hardware and software issues promptly and effectively. Manage and troubleshoot Active Directory, Office 365, Team Viewer, and Adobe-related problems. Collaborate with the IT team to ensure seamless delivery of IT services. Handle escalated support issues and work towards timely resolution. Maintain and update documentation related to IT processes and procedures. Assist in the evaluation and implementation of new technologies. Collaborate with other teams to contribute to ongoing projects. Requirements: Proven experience as a 2nd Line Support Engineer or similar role. Strong proficiency in Active Directory, Office 365, Team Viewer, and Adobe products. Experience with Azure is a definite plus. Excellent problem-solving skills and a proactive approach to IT issues. Strong communication skills, with the ability to explain technical concepts to non-technical users. Ability to prioritize and manage multiple tasks in a fast-paced environment. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+, etc.) are advantageous. Benefits: Competitive salary up to £35,000 per annum. Opportunity for professional development and training. A collaborative and innovative working environment. Company-sponsored events and social activities. Pension scheme and other benefits.If you are a dedicated and experienced 2nd Line Support Engineer looking to take your career to the next level, we want to hear from you. Apply now by submitting your CV and a cover letter detailing your relevant experience. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Job Title: IT Support Administrator Role Duration: Permanent Reporting to: UK Infrastructure Manager Location: Southend-on-Sea We are seeking a dedicated and proactive IT Support Administrator to join our team. As the IT Support Administrator, you will play a crucial role in providing 1st and 2nd line IT support alongside our UK-based team, ensuring smooth operations and high-quality service delivery. Responsibilities: Provide 1st and 2nd line IT support, including desk setups, machine replacements, moves, and changes. Handle the process of raising IT support tickets and efficiently assign them for resolution. Offer remote support to various sites using industry-standard tools, including support for home workers. Provide on-site support at our Southend-on-Sea location and travel to remote sites when necessary. Generate monthly and weekly reports using standard tools for the IT team and internal business reports as required. Assist in IT project work as assigned and adhere to company vision and values. Support all users alongside the UK IT team and Managed Service Providers (MSPs). Maintain core system up-times, manage company assets, and produce IT system and asset reports. Respond promptly to support calls within current SLAs. Skills: Organisational skills with keen attention to detail. Excellent communication skills, both verbal and written, with the ability to present information effectively. Self-motivated with the ability to multitask and work efficiently in a dynamic team environment. Proficient in 1st/2nd line support of current Windows environments. Experience with hosted telephone systems, MS SQL, and Office 365 administration. Languages: English proficiency required. Mobility Requirements: Occasional travel to remote sites within the UK may be required. International travel is rare and limited to visits to other group companies. Other Requirements: Compliance with company policies, maintaining a high standard of customer service, and ensuring the safety and health of all stakeholders. A DBS Enhanced Disclosure is required for all applicants.
Apr 26, 2024
Full time
Job Title: IT Support Administrator Role Duration: Permanent Reporting to: UK Infrastructure Manager Location: Southend-on-Sea We are seeking a dedicated and proactive IT Support Administrator to join our team. As the IT Support Administrator, you will play a crucial role in providing 1st and 2nd line IT support alongside our UK-based team, ensuring smooth operations and high-quality service delivery. Responsibilities: Provide 1st and 2nd line IT support, including desk setups, machine replacements, moves, and changes. Handle the process of raising IT support tickets and efficiently assign them for resolution. Offer remote support to various sites using industry-standard tools, including support for home workers. Provide on-site support at our Southend-on-Sea location and travel to remote sites when necessary. Generate monthly and weekly reports using standard tools for the IT team and internal business reports as required. Assist in IT project work as assigned and adhere to company vision and values. Support all users alongside the UK IT team and Managed Service Providers (MSPs). Maintain core system up-times, manage company assets, and produce IT system and asset reports. Respond promptly to support calls within current SLAs. Skills: Organisational skills with keen attention to detail. Excellent communication skills, both verbal and written, with the ability to present information effectively. Self-motivated with the ability to multitask and work efficiently in a dynamic team environment. Proficient in 1st/2nd line support of current Windows environments. Experience with hosted telephone systems, MS SQL, and Office 365 administration. Languages: English proficiency required. Mobility Requirements: Occasional travel to remote sites within the UK may be required. International travel is rare and limited to visits to other group companies. Other Requirements: Compliance with company policies, maintaining a high standard of customer service, and ensuring the safety and health of all stakeholders. A DBS Enhanced Disclosure is required for all applicants.