ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
D365 Business Central Developer - Engineering sector - 60k - 75k My client are a manufacturing and engineering company who have a presence in UK and Europe with over 7 different entities encompassed under the parent group. They are looking to get all entities across to Business central and are at the start of their journey. With the UK and Irish entity on NAV 2016 and plans to move to Business central and the Swedish and Spanish moving across to Business central with go-live set for December 2024. They are looking for a BC Developer to work within the pre-existing systems team, developing end-to-end solutions and being the in-house technical specialist alongside the systems manager and group head of IT who are both strong NAV specialists. Key Responsibilities: Analyse the current system and assist with upgrading and migrating existing C/AL codebase to AL, ensuring compatibility and optimal performance. Collaborate with project team members, business analysts, and stakeholders to gather and document functional specifications and requirements for the upgrade project. Provide technical support, troubleshooting, and guidance to the project team throughout the upgrade process. Conduct unit testing, system integration testing, and assist in user acceptance testing (UAT) to ensure the quality and reliability of the upgraded system. Maintain and update system documentation, training materials, and best practices related to Business Central development. Ensure the integrity of the codebase for all Business Central Environments is upkept through Source control and diligent extension release management. Be the gatekeeper to all AL extensions across the company and ensure they are compliant with Change Management and Microsoft Upgrades. Would this role be of interest? Best Fergus
Apr 30, 2024
Full time
D365 Business Central Developer - Engineering sector - 60k - 75k My client are a manufacturing and engineering company who have a presence in UK and Europe with over 7 different entities encompassed under the parent group. They are looking to get all entities across to Business central and are at the start of their journey. With the UK and Irish entity on NAV 2016 and plans to move to Business central and the Swedish and Spanish moving across to Business central with go-live set for December 2024. They are looking for a BC Developer to work within the pre-existing systems team, developing end-to-end solutions and being the in-house technical specialist alongside the systems manager and group head of IT who are both strong NAV specialists. Key Responsibilities: Analyse the current system and assist with upgrading and migrating existing C/AL codebase to AL, ensuring compatibility and optimal performance. Collaborate with project team members, business analysts, and stakeholders to gather and document functional specifications and requirements for the upgrade project. Provide technical support, troubleshooting, and guidance to the project team throughout the upgrade process. Conduct unit testing, system integration testing, and assist in user acceptance testing (UAT) to ensure the quality and reliability of the upgraded system. Maintain and update system documentation, training materials, and best practices related to Business Central development. Ensure the integrity of the codebase for all Business Central Environments is upkept through Source control and diligent extension release management. Be the gatekeeper to all AL extensions across the company and ensure they are compliant with Change Management and Microsoft Upgrades. Would this role be of interest? Best Fergus
Join Our Dynamic Network Team as a Senior Network Engineer! Unlock Your Potential with Innovative Technologies! The successful candidate will have high-level in-depth knowledge of Cisco Unified Communications as well as other Cisco technologies including, Routing and Switching, Cisco Wireless Networking and Cisco ISE. Are you a skilled networking enthusiast looking to tackle a pivotal role in a diverse team? We are seeking a talented individual to join our esteemed Network Team, ensuring flawless operations and pushing the boundaries of technological excellence. What you will be doing: Configuration Maestro: Dive into the heart of our client's network infrastructure, thoughtfully configuring various components such as Unified Communications and Collaboration, Routing, Switching, Storage, SDN and Wireless technologies. Incident Management Hard worker: Steer the ship during network outages by following the Major Incident Management Process meticulously, ensuring swift resolutions and minimal disruptions. Root Cause Detective: Undertake and lead 'Root Cause Analysis' investigations, putting on your detective hat to solve network faults, security concerns, and performance issues. Collaborative Specialist: Work hand-in-hand with the network architect and solutions team, providing crucial technical support and insight during the implementation of projects into Service and Support. Tech Whisperer: Bring your extensive knowledge and experience with Cisco technologies to the forefront, showcasing expertise in Unified Communication applications, Routing/Switching, Wireless networking, Cisco ISE, and more. Adaptable Maestro: Navigate both physical and virtual networks with ease, demonstrating flexibility and adaptability to meet the diverse needs of our client's estate. Tooling Extraordinaire: Leverage your experience with tools such as Cisco Prime, OpsView, and others, elevating our capabilities in network monitoring and management. What you will bring: High-level in-depth knowledge of Cisco technologies to include, Cisco Unified Communication applications and devices, Cisco Wireless Networking and Cisco ISE. Security Clearance: Be eligible for DV Clearance, proving your commitment to the highest standards of security. CCNA Certified and either working towards or ready to gain CCNP accreditation: Showcase your commitment to excellence and continuous improvement in networking. Exposure to a multitude of networks both physical and virtual. Software Defined Networking Guru: Demonstrate a solid grasp of Software Defined Networking, staying ahead of the curve in network innovation. Mobility Enabler: Hold a Full UK Driving License, ready to embark on occasional travel to other sites and showcase your on-site expertise. Time Management Maestro: Thrive in a dynamic environment, delivering results within flexible timelines and work. It would be great if you had: Toolbox Diversity: Bring in more expertise with experience in Linux Servers, Python Scripting Language, VMware vCentre, Ansible, Cisco Prime, OpsView or similar. Experience of Software Defined Networking Working knowledge of Cisco Wireless networking applications and devices. MoD Insight: Previous experience within a MoD environment is a plus, showcasing your adaptability to secure and regulated environments. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, Permanent Location: Salisbury Security Clearance Level: DV cleared or eligible to obtain DV clearance. Salary: up to £50,000 per annum Benefits: 25 days annual leave with the option to buy extra days, life assurance, pension, 3% flexible benefits fund and health cash plan. Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
Apr 30, 2024
Full time
Join Our Dynamic Network Team as a Senior Network Engineer! Unlock Your Potential with Innovative Technologies! The successful candidate will have high-level in-depth knowledge of Cisco Unified Communications as well as other Cisco technologies including, Routing and Switching, Cisco Wireless Networking and Cisco ISE. Are you a skilled networking enthusiast looking to tackle a pivotal role in a diverse team? We are seeking a talented individual to join our esteemed Network Team, ensuring flawless operations and pushing the boundaries of technological excellence. What you will be doing: Configuration Maestro: Dive into the heart of our client's network infrastructure, thoughtfully configuring various components such as Unified Communications and Collaboration, Routing, Switching, Storage, SDN and Wireless technologies. Incident Management Hard worker: Steer the ship during network outages by following the Major Incident Management Process meticulously, ensuring swift resolutions and minimal disruptions. Root Cause Detective: Undertake and lead 'Root Cause Analysis' investigations, putting on your detective hat to solve network faults, security concerns, and performance issues. Collaborative Specialist: Work hand-in-hand with the network architect and solutions team, providing crucial technical support and insight during the implementation of projects into Service and Support. Tech Whisperer: Bring your extensive knowledge and experience with Cisco technologies to the forefront, showcasing expertise in Unified Communication applications, Routing/Switching, Wireless networking, Cisco ISE, and more. Adaptable Maestro: Navigate both physical and virtual networks with ease, demonstrating flexibility and adaptability to meet the diverse needs of our client's estate. Tooling Extraordinaire: Leverage your experience with tools such as Cisco Prime, OpsView, and others, elevating our capabilities in network monitoring and management. What you will bring: High-level in-depth knowledge of Cisco technologies to include, Cisco Unified Communication applications and devices, Cisco Wireless Networking and Cisco ISE. Security Clearance: Be eligible for DV Clearance, proving your commitment to the highest standards of security. CCNA Certified and either working towards or ready to gain CCNP accreditation: Showcase your commitment to excellence and continuous improvement in networking. Exposure to a multitude of networks both physical and virtual. Software Defined Networking Guru: Demonstrate a solid grasp of Software Defined Networking, staying ahead of the curve in network innovation. Mobility Enabler: Hold a Full UK Driving License, ready to embark on occasional travel to other sites and showcase your on-site expertise. Time Management Maestro: Thrive in a dynamic environment, delivering results within flexible timelines and work. It would be great if you had: Toolbox Diversity: Bring in more expertise with experience in Linux Servers, Python Scripting Language, VMware vCentre, Ansible, Cisco Prime, OpsView or similar. Experience of Software Defined Networking Working knowledge of Cisco Wireless networking applications and devices. MoD Insight: Previous experience within a MoD environment is a plus, showcasing your adaptability to secure and regulated environments. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, Permanent Location: Salisbury Security Clearance Level: DV cleared or eligible to obtain DV clearance. Salary: up to £50,000 per annum Benefits: 25 days annual leave with the option to buy extra days, life assurance, pension, 3% flexible benefits fund and health cash plan. Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
Do you have a good knowledge of Microsoft Dynamics NAV / Business Central / D365, so that you could solve a good number of common Dynamics NAV / Business Central / D365 queries straight away? Have you worked on an IT helpdesk, or similar, where you've been responsible for handling incoming service queries from IT users? This could be the role for you! Futures are recruiting for an Technical Support Engineer for our client south of Bristol. This IT Helpdesk Administrator position is on a permanent basis and has become available due to continued growth and expansion. You will be the main IT technical person responsible for supporting Microsoft Dynamics NAV /Business Central usage across the business. Technical Support Engineer - Role Responsibilities - IT Helpdesk, Customer Support, Microsoft Dynamics NAV, Business Central, D365 1st line technical support for home users as and when required 2nd line technical support for all onsite users Responsible for supporting the team in raising IT tickets inclusive of self-management of own ticket Technical Support Engineer - Skills and Experience - IT Helpdesk, Customer Support, Microsoft Dynamics NAV, Business Central, D365 An IT or Microsoft linked qualification (and/or at least one years' experience in a helpdesk administrator role) Experience in supporting end users Work on own initiative and liaise with staff on all levels and communicate at a simple level Ability to fluently communicate in written and spoken English Good working knowledge of Microsoft Dynamics NAV / Business Central / D365 Technical Support Engineer, IT Helpdesk, Customer Support, Microsoft Dynamics NAV, Business Central, D365 If you are interested in the role please do apply now!
Apr 30, 2024
Full time
Do you have a good knowledge of Microsoft Dynamics NAV / Business Central / D365, so that you could solve a good number of common Dynamics NAV / Business Central / D365 queries straight away? Have you worked on an IT helpdesk, or similar, where you've been responsible for handling incoming service queries from IT users? This could be the role for you! Futures are recruiting for an Technical Support Engineer for our client south of Bristol. This IT Helpdesk Administrator position is on a permanent basis and has become available due to continued growth and expansion. You will be the main IT technical person responsible for supporting Microsoft Dynamics NAV /Business Central usage across the business. Technical Support Engineer - Role Responsibilities - IT Helpdesk, Customer Support, Microsoft Dynamics NAV, Business Central, D365 1st line technical support for home users as and when required 2nd line technical support for all onsite users Responsible for supporting the team in raising IT tickets inclusive of self-management of own ticket Technical Support Engineer - Skills and Experience - IT Helpdesk, Customer Support, Microsoft Dynamics NAV, Business Central, D365 An IT or Microsoft linked qualification (and/or at least one years' experience in a helpdesk administrator role) Experience in supporting end users Work on own initiative and liaise with staff on all levels and communicate at a simple level Ability to fluently communicate in written and spoken English Good working knowledge of Microsoft Dynamics NAV / Business Central / D365 Technical Support Engineer, IT Helpdesk, Customer Support, Microsoft Dynamics NAV, Business Central, D365 If you are interested in the role please do apply now!
Contents Location About the job Benefits Things you need to know Apply and further information Location Belfast, Cardiff, Darlington, Edinburgh, London About the job Summary Join a team at the heart of the global economy! We create digital services, data tools and technology for businesses to prosper around the world. Have a look at our video ! Our Digital, Data and Technology team develops and operates tools, services, and platforms that enable the UK government to provide world leading support to businesses in the UK and overseas. You will get to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship, and the aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade. Job description This is an exciting opportunity for a Senior Developer to lead the development of integrated digital services, which are crucial to realising our overall departmental aim of supporting and developing UK trade. As a Senior Software Developer in the Department for International Trade, you will be working with modern technologies in a cloud-based environment and developing software and services to meet user needs, collaborating with colleagues in a multidisciplinary and agile product team. We code in the open, using Python (Django) and React - see our code here: . Responsibilities Your day-to-day role will involve: Being involved with every part of the life cycle of a service, from user research to deploying code, to production. Writing secure and reusable code, following a test-driven approach (TDD). Providing technical expertise and leadership in the development of strategic IT services and systems, typically through being the senior technical lead in a delivery team. Identifying and fixing issues with production services, finding ways to improve system robustness, resilience, and stability. Coaching and mentoring developers in the department. Being an active member of the departmental developers' community, sharing good practice. Creating a culture of continuous improvement in the design and delivery of applications and integrations, taking responsibility for a programme of peer led support and professional development. Researching, evaluating, and recommending new tools and techniques that will contribute to increased quality and productivity for our development teams. Defining, agreeing, and implementing appropriate tools and processes for the effective development and maintenance of services. Essential Skills and Experience You should be able to demonstrate essential skills and experience of: Modern web application and software development practices and architectures (microservices vs monoliths etc.). Software development with Python, JavaScript (Node.js, REACT) or similar (all backgrounds considered). An awareness of working practices such as test-driven development (focusing on automation), continuous integration and continuous delivery. Involvement in complex digital projects from initiation to live, demonstrating technical leadership, innovation, and problem resolution. Understanding of common web security risks (e.g., OWASP Top 10). Knowledge of agile frameworks and how to support teams in their adoption. Desirable Skills and Experience While not essential, it would be ideal if you have demonstrable experience of: Cloud-based development and writing infrastructure as code to integrate them, such as AWS serverless. SQL and the design of relational and NoSQL databases. Introducing new development practices into teams (e.g., continuous integration, serverless). Benefits Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Things you need to know Security Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check . See our vetting charter . People working with government assets must complete basic personnel security standard checks. Selection process details We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview. Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way. Assessment and Interview As part of the application process you will be asked to upload a CV which outlines your experience, skills and fit for the role. At the sift stage for this role, Inspire People will assess you against the essential criteria listed above to compile a longlist of applications. If you are progressed through to this stage, you will be asked to complete a short, pre-recorded video interview with Inspire People or provide written answers to questions. These applications will then be sifted by DIT hiring managers. Initial sifting will take place the week commencing 26th September, with CV submissions to DIT on the 30th September. Interviews will take place the week commencing 10th October. Please note that these dates are indicative and may be subject to change. At the interview stage for this role, we will assess your technical/specialist experience, outlined in the above role description, testing your ability through relevant assessments/presentations and ask you questions around Behaviours and Technical skills, which are part of the Civil Service Success Profiles . The technical element within the interview, where you will be asked a series of questions to demonstrate your specific professional skills and knowledge related directly to the job role and context, will assess against these Technical Skills: Modern standards approach Systems integration Systems design Information security Development process optimisation Programming and build (software engineering) You will also be assessed against the Behaviour of: Leadership Offer Stage Appointments may be made to candidates in merit order based on location preferences. The salary we will offer is determined using interview performance. Scores at interview translate to proficiency levels and an associated salary. Once a successful candidate has a proficiency level and is part of the capability framework, they will be given opportunities to self-assess to progress through the pay scale within their grade during their time at DIT. For further explanation of proficiency levels and more information about DDaT click here. The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Candidates who pass the bar at interview but are not the highest scoring will be held on a 12-month reserve list for future appointments. Candidates who are judged to be a near miss at interview may be offered a post at the grade below the one advertised. If successful and transferring from another Government Department a criminal record check may be carried out. The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. Harmonised terms and conditions are attached. Please take time to read the document to determine how these may affect you. Please note the successful candidate will be expected to remain in post for a minimum of 18 months before being released for another role. Any move to the Department for International Trade from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at New entrants are expected to join on the minimum of the pay band. Reasonable adjustment If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should contact the DDaT Recruitment team before the closing date to discuss your needs. Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners Recruitment Principles. ..... click apply for full job details
Sep 24, 2022
Full time
Contents Location About the job Benefits Things you need to know Apply and further information Location Belfast, Cardiff, Darlington, Edinburgh, London About the job Summary Join a team at the heart of the global economy! We create digital services, data tools and technology for businesses to prosper around the world. Have a look at our video ! Our Digital, Data and Technology team develops and operates tools, services, and platforms that enable the UK government to provide world leading support to businesses in the UK and overseas. You will get to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship, and the aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade. Job description This is an exciting opportunity for a Senior Developer to lead the development of integrated digital services, which are crucial to realising our overall departmental aim of supporting and developing UK trade. As a Senior Software Developer in the Department for International Trade, you will be working with modern technologies in a cloud-based environment and developing software and services to meet user needs, collaborating with colleagues in a multidisciplinary and agile product team. We code in the open, using Python (Django) and React - see our code here: . Responsibilities Your day-to-day role will involve: Being involved with every part of the life cycle of a service, from user research to deploying code, to production. Writing secure and reusable code, following a test-driven approach (TDD). Providing technical expertise and leadership in the development of strategic IT services and systems, typically through being the senior technical lead in a delivery team. Identifying and fixing issues with production services, finding ways to improve system robustness, resilience, and stability. Coaching and mentoring developers in the department. Being an active member of the departmental developers' community, sharing good practice. Creating a culture of continuous improvement in the design and delivery of applications and integrations, taking responsibility for a programme of peer led support and professional development. Researching, evaluating, and recommending new tools and techniques that will contribute to increased quality and productivity for our development teams. Defining, agreeing, and implementing appropriate tools and processes for the effective development and maintenance of services. Essential Skills and Experience You should be able to demonstrate essential skills and experience of: Modern web application and software development practices and architectures (microservices vs monoliths etc.). Software development with Python, JavaScript (Node.js, REACT) or similar (all backgrounds considered). An awareness of working practices such as test-driven development (focusing on automation), continuous integration and continuous delivery. Involvement in complex digital projects from initiation to live, demonstrating technical leadership, innovation, and problem resolution. Understanding of common web security risks (e.g., OWASP Top 10). Knowledge of agile frameworks and how to support teams in their adoption. Desirable Skills and Experience While not essential, it would be ideal if you have demonstrable experience of: Cloud-based development and writing infrastructure as code to integrate them, such as AWS serverless. SQL and the design of relational and NoSQL databases. Introducing new development practices into teams (e.g., continuous integration, serverless). Benefits Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Things you need to know Security Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check . See our vetting charter . People working with government assets must complete basic personnel security standard checks. Selection process details We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview. Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way. Assessment and Interview As part of the application process you will be asked to upload a CV which outlines your experience, skills and fit for the role. At the sift stage for this role, Inspire People will assess you against the essential criteria listed above to compile a longlist of applications. If you are progressed through to this stage, you will be asked to complete a short, pre-recorded video interview with Inspire People or provide written answers to questions. These applications will then be sifted by DIT hiring managers. Initial sifting will take place the week commencing 26th September, with CV submissions to DIT on the 30th September. Interviews will take place the week commencing 10th October. Please note that these dates are indicative and may be subject to change. At the interview stage for this role, we will assess your technical/specialist experience, outlined in the above role description, testing your ability through relevant assessments/presentations and ask you questions around Behaviours and Technical skills, which are part of the Civil Service Success Profiles . The technical element within the interview, where you will be asked a series of questions to demonstrate your specific professional skills and knowledge related directly to the job role and context, will assess against these Technical Skills: Modern standards approach Systems integration Systems design Information security Development process optimisation Programming and build (software engineering) You will also be assessed against the Behaviour of: Leadership Offer Stage Appointments may be made to candidates in merit order based on location preferences. The salary we will offer is determined using interview performance. Scores at interview translate to proficiency levels and an associated salary. Once a successful candidate has a proficiency level and is part of the capability framework, they will be given opportunities to self-assess to progress through the pay scale within their grade during their time at DIT. For further explanation of proficiency levels and more information about DDaT click here. The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Candidates who pass the bar at interview but are not the highest scoring will be held on a 12-month reserve list for future appointments. Candidates who are judged to be a near miss at interview may be offered a post at the grade below the one advertised. If successful and transferring from another Government Department a criminal record check may be carried out. The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. Harmonised terms and conditions are attached. Please take time to read the document to determine how these may affect you. Please note the successful candidate will be expected to remain in post for a minimum of 18 months before being released for another role. Any move to the Department for International Trade from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at New entrants are expected to join on the minimum of the pay band. Reasonable adjustment If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should contact the DDaT Recruitment team before the closing date to discuss your needs. Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners Recruitment Principles. ..... click apply for full job details
UKI Market Engagement Lead Location: London Salary: Competitive salary and package dependent on experience Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: At Accenture we are seeking professionals who want to make a real difference and have the passion and experience to bring Oracle Cloud to our clients and help them achieve results. As part of the 54,000+ Accenture Oracle skilled professionals in our global community, you will join the UK and Ireland Oracle business group team where we play a central role in working with some of the world's most dynamic global companies, responsible for helping them address some of the top challenges faced today. Within our Oracle practice, functional and technical professionals work with our clients to transform their business into the digital era. With a focus on migration into Oracle Cloud or delivering cloud native solution on Oracle Cloud, our Oracle practice offers and delivers an unparalleled digital footprint for our customers. Job Description: We are looking to add to our Accenture Open Innovation team and global practice community a passionate innovator, technologist, and leader with an entrepreneurial mindset to lead Open Innovation programs in Europe. You will work closely with the Global Program Lead, the European Program Lead, Industry and Technology Segment Leads, as well as the Client Innovation Services team in the region s innovation hubs, to ensure clients are leveraging the next generation of priority startup partners to accelerate their digital transformation journey. You will foster a culture of innovation in the region by driving the engagement between local leaders of client accounts, clients and priority startups in the Open Innovation and Ventures portfolio of partners. You will be a catalyst for innovation and grow Accenture s brand in the marketplace and region. This is a highly visible role, working with Accenture Leadership and other key senior managers. The role involves continuous engagement with the innovation ecosystem and internal Accenture teams. In addition, you will collaborate with industry, digital, technology, and other groups across Accenture to drive awareness, generate interest, and deliver impact for Accenture and its Global 2000 clients. You will: Open Innovation Go To Market Leads will have the following key responsibilities. Drive client impact and partner related revenue growth by working with regional client account teams, as well as other internal teams to bring relevant, disruptive startup solutions to clients from our portfolio of priority partners Create and maintain a regional client sales pipeline, originate and support client opportunities, and support Accenture Open Innovation industry and technology segment leads in growing our key partners business Build an internal network across key Accenture stakeholders to drive local employee engagement, expand awareness of an open innovation approach Job Qualifications Bachelor s degree in business, technology, or engineering or equivalent work experience Minimum 7 years of professional experience in consulting, business development, sales, and or product management Strong technical acumen and agility to navigate, structure, and pitch business ideas with new technologies e.g., AI, FinTech, software development, infrastructure, IoT, mobile Startup or entrepreneurial experience with enterprise technologies Preferred Qualifications Relationship management, alliance building, or partnership management experience in an entrepreneurial technology environment Project management experience Intellectual curiosity with regards to new technologies, business models, or creative solutions that can serve clients in an innovative manor Strong interest in and understanding of the latest enterprise technology innovation trends and resulting impacts Technology sales experience Demonstrated professional experience in at least one industry in which Accenture operates Financial services, Telecom, Resources, etc. Professional Skill Requirements Proven ability to build, manage, and foster a team oriented environment Proven ability to work creatively and analytically in a problem solving environment Desire to work in an information systems environment Excellent communication written and oral and interpersonal skills Excellent leadership and management skills Proven ability to work in an agile environment Able to quickly switch between, and balance, strategic thinking and execution Proven ability to take personal ownership of projects and drive towards successful completion in spite of complex challenges At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year (30 days' vacation at Manager level), private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Show more Show less Qualifications .
Sep 24, 2022
Full time
UKI Market Engagement Lead Location: London Salary: Competitive salary and package dependent on experience Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: At Accenture we are seeking professionals who want to make a real difference and have the passion and experience to bring Oracle Cloud to our clients and help them achieve results. As part of the 54,000+ Accenture Oracle skilled professionals in our global community, you will join the UK and Ireland Oracle business group team where we play a central role in working with some of the world's most dynamic global companies, responsible for helping them address some of the top challenges faced today. Within our Oracle practice, functional and technical professionals work with our clients to transform their business into the digital era. With a focus on migration into Oracle Cloud or delivering cloud native solution on Oracle Cloud, our Oracle practice offers and delivers an unparalleled digital footprint for our customers. Job Description: We are looking to add to our Accenture Open Innovation team and global practice community a passionate innovator, technologist, and leader with an entrepreneurial mindset to lead Open Innovation programs in Europe. You will work closely with the Global Program Lead, the European Program Lead, Industry and Technology Segment Leads, as well as the Client Innovation Services team in the region s innovation hubs, to ensure clients are leveraging the next generation of priority startup partners to accelerate their digital transformation journey. You will foster a culture of innovation in the region by driving the engagement between local leaders of client accounts, clients and priority startups in the Open Innovation and Ventures portfolio of partners. You will be a catalyst for innovation and grow Accenture s brand in the marketplace and region. This is a highly visible role, working with Accenture Leadership and other key senior managers. The role involves continuous engagement with the innovation ecosystem and internal Accenture teams. In addition, you will collaborate with industry, digital, technology, and other groups across Accenture to drive awareness, generate interest, and deliver impact for Accenture and its Global 2000 clients. You will: Open Innovation Go To Market Leads will have the following key responsibilities. Drive client impact and partner related revenue growth by working with regional client account teams, as well as other internal teams to bring relevant, disruptive startup solutions to clients from our portfolio of priority partners Create and maintain a regional client sales pipeline, originate and support client opportunities, and support Accenture Open Innovation industry and technology segment leads in growing our key partners business Build an internal network across key Accenture stakeholders to drive local employee engagement, expand awareness of an open innovation approach Job Qualifications Bachelor s degree in business, technology, or engineering or equivalent work experience Minimum 7 years of professional experience in consulting, business development, sales, and or product management Strong technical acumen and agility to navigate, structure, and pitch business ideas with new technologies e.g., AI, FinTech, software development, infrastructure, IoT, mobile Startup or entrepreneurial experience with enterprise technologies Preferred Qualifications Relationship management, alliance building, or partnership management experience in an entrepreneurial technology environment Project management experience Intellectual curiosity with regards to new technologies, business models, or creative solutions that can serve clients in an innovative manor Strong interest in and understanding of the latest enterprise technology innovation trends and resulting impacts Technology sales experience Demonstrated professional experience in at least one industry in which Accenture operates Financial services, Telecom, Resources, etc. Professional Skill Requirements Proven ability to build, manage, and foster a team oriented environment Proven ability to work creatively and analytically in a problem solving environment Desire to work in an information systems environment Excellent communication written and oral and interpersonal skills Excellent leadership and management skills Proven ability to work in an agile environment Able to quickly switch between, and balance, strategic thinking and execution Proven ability to take personal ownership of projects and drive towards successful completion in spite of complex challenges At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year (30 days' vacation at Manager level), private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Show more Show less Qualifications .
Contents Location About the job Benefits Things you need to know Apply and further information Location Belfast, Cardiff, Darlington, Edinburgh, London About the job Summary Join a team at the heart of the global economy! We create digital services, data tools and technology for businesses to prosper around the world. Have a look at our video ! Our Digital, Data and Technology team develops and operates tools, services, and platforms that enable the UK government to provide world leading support to businesses in the UK and overseas. Youll get to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship, and the aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade. Job description Can we rely on you to make us more reliable? The Department for International Trade (DIT) helps businesses export and invest, and we need Site Reliability Engineers (SRE) to make sure our internet services work as users expect . Responsibilities As SRE you will work to give development teams the tools for their job, including application performance monitoring, exception, log and metrics aggregation, dashboards, and declarative CD/CI pipelines. Youll evangelise product teams about service-level indicators, objectives, and error budgets, and negotiate them. Youll help build and scale our global product platform. Our tech stack includes: Amazon Web Services Azure Jenkins Terraform Kubernetes Elasticsearch Python PostgreSQL Sentry Redis Jenkins Essential Skills and Experience You should be able to demonstrate essential skills and experience of: Demonstrable experience and fluency in one or more programming languages, writing clean and effective code. Ability to build code defined, reliable and well tested infrastructure on top of cloud computing systems. Experience in designing, analysing, and troubleshooting distributed systems. Knowledge of Unix fundamentals and TCP/IP networking. Ability to see user impact in the infrastructure changes. Desirable Skills and Experience While not essential, it would be ideal if you have demonstrable skills and experience of: PaaS,Kubernetes,Django,oauth2/saml2 integrations in Python. Cloud experience with either Google Cloud, Amazon Web Services or Azure. Experience coding infrastructure (i.e., Terraform). Experience in defining and measuring Service Level Objectives. Experience in observability driven development. Experience in prototyping through reuseof existingOpen Sourcecomponents. Benefits Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Things you need to know Security Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check . See our vetting charter . People working with government assets must complete basic personnel security standard checks. Selection process details We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview. Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way. Assessment and Interview As part of the application process you will be asked to upload a CV which outlines your experience, skills and fit for the role. At the sift stage for this role, Inspire People will assess you against the essential criteria listed above to compile a longlist of applications. If you are progressed through to this stage, you will be asked to complete a short, pre-recorded video interview with Inspire People or provide written answers to questions. These applications will then be sifted by DIT hiring managers. At the interview stage for this role, we will assess your technical/specialist experience, outlined in the above role description, testing your ability through relevant assessments/presentations and ask you questions around Behaviours and Technical skills, which are part of the Civil Service Success Profiles . The technical element within the interview, where you will be asked a series of questions to demonstrate your specific professional skills and knowledge related directly to the job role and context, will assess against capabilities which are outlined under DevOps engineer within the DDaT framework which can be found here: . These Technical Skills include: Availability and capacity management Development process optimisations Information security Modern standards approach Programming and build (software engineering) Prototyping Service support Systems design Systems integration User focus You will also be assessed against the Behaviours of: Making Effective Decisions Communicating and influencing Developing Self and Others Changing and Improving Offer Stage Appointments may be made to candidates in merit order based on location preferences. The salary we will offer is determined using interview performance. Scores at interview translate to proficiency levels and an associated salary. Once a successful candidate has a proficiency level and is part of the capability framework, they will be given opportunities to self-assess to progress through the pay scale within their grade during their time at DIT. For further explanation of proficiency levels and more information about DDaT click here. The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Candidates who pass the bar at interview but are not the highest scoring will be held on a 12-month reserve list for future appointments. Candidates who are judged to be a near miss at interview may be offered a post at the grade below the one advertised. If successful and transferring from another Government Department a criminal record check may be carried out. Harmonised terms and conditions are attached. Please take time to read the document to determine how these may affect you. Please note the successful candidate will be expected to remain in post for a minimum of 18 months before being released for another role. Any move to the Department for International Trade from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at New entrants are expected to join on the minimum of the pay band. Reasonable adjustment If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should contact the DDaT Recruitment team before the closing date to discuss your needs. Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DIT by email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here to visit Civil Service Commission. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. For further information and to apply please click the link to direct you to the advertisers website. Further Information This role requires SC clearance, a condition of which is to have been present in the UK for 3 out of the past 5 years. For more information on security clearance, the Civil Service Code, our recruitment principles, and our complaints procedure, click here. Feedback will only be provided if you attend an interview or assessment. Nationality requirements This job is broadly open to the following groups: ..... click apply for full job details
Sep 24, 2022
Full time
Contents Location About the job Benefits Things you need to know Apply and further information Location Belfast, Cardiff, Darlington, Edinburgh, London About the job Summary Join a team at the heart of the global economy! We create digital services, data tools and technology for businesses to prosper around the world. Have a look at our video ! Our Digital, Data and Technology team develops and operates tools, services, and platforms that enable the UK government to provide world leading support to businesses in the UK and overseas. Youll get to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship, and the aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade. Job description Can we rely on you to make us more reliable? The Department for International Trade (DIT) helps businesses export and invest, and we need Site Reliability Engineers (SRE) to make sure our internet services work as users expect . Responsibilities As SRE you will work to give development teams the tools for their job, including application performance monitoring, exception, log and metrics aggregation, dashboards, and declarative CD/CI pipelines. Youll evangelise product teams about service-level indicators, objectives, and error budgets, and negotiate them. Youll help build and scale our global product platform. Our tech stack includes: Amazon Web Services Azure Jenkins Terraform Kubernetes Elasticsearch Python PostgreSQL Sentry Redis Jenkins Essential Skills and Experience You should be able to demonstrate essential skills and experience of: Demonstrable experience and fluency in one or more programming languages, writing clean and effective code. Ability to build code defined, reliable and well tested infrastructure on top of cloud computing systems. Experience in designing, analysing, and troubleshooting distributed systems. Knowledge of Unix fundamentals and TCP/IP networking. Ability to see user impact in the infrastructure changes. Desirable Skills and Experience While not essential, it would be ideal if you have demonstrable skills and experience of: PaaS,Kubernetes,Django,oauth2/saml2 integrations in Python. Cloud experience with either Google Cloud, Amazon Web Services or Azure. Experience coding infrastructure (i.e., Terraform). Experience in defining and measuring Service Level Objectives. Experience in observability driven development. Experience in prototyping through reuseof existingOpen Sourcecomponents. Benefits Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Things you need to know Security Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check . See our vetting charter . People working with government assets must complete basic personnel security standard checks. Selection process details We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview. Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way. Assessment and Interview As part of the application process you will be asked to upload a CV which outlines your experience, skills and fit for the role. At the sift stage for this role, Inspire People will assess you against the essential criteria listed above to compile a longlist of applications. If you are progressed through to this stage, you will be asked to complete a short, pre-recorded video interview with Inspire People or provide written answers to questions. These applications will then be sifted by DIT hiring managers. At the interview stage for this role, we will assess your technical/specialist experience, outlined in the above role description, testing your ability through relevant assessments/presentations and ask you questions around Behaviours and Technical skills, which are part of the Civil Service Success Profiles . The technical element within the interview, where you will be asked a series of questions to demonstrate your specific professional skills and knowledge related directly to the job role and context, will assess against capabilities which are outlined under DevOps engineer within the DDaT framework which can be found here: . These Technical Skills include: Availability and capacity management Development process optimisations Information security Modern standards approach Programming and build (software engineering) Prototyping Service support Systems design Systems integration User focus You will also be assessed against the Behaviours of: Making Effective Decisions Communicating and influencing Developing Self and Others Changing and Improving Offer Stage Appointments may be made to candidates in merit order based on location preferences. The salary we will offer is determined using interview performance. Scores at interview translate to proficiency levels and an associated salary. Once a successful candidate has a proficiency level and is part of the capability framework, they will be given opportunities to self-assess to progress through the pay scale within their grade during their time at DIT. For further explanation of proficiency levels and more information about DDaT click here. The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Candidates who pass the bar at interview but are not the highest scoring will be held on a 12-month reserve list for future appointments. Candidates who are judged to be a near miss at interview may be offered a post at the grade below the one advertised. If successful and transferring from another Government Department a criminal record check may be carried out. Harmonised terms and conditions are attached. Please take time to read the document to determine how these may affect you. Please note the successful candidate will be expected to remain in post for a minimum of 18 months before being released for another role. Any move to the Department for International Trade from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at New entrants are expected to join on the minimum of the pay band. Reasonable adjustment If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should contact the DDaT Recruitment team before the closing date to discuss your needs. Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DIT by email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here to visit Civil Service Commission. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. For further information and to apply please click the link to direct you to the advertisers website. Further Information This role requires SC clearance, a condition of which is to have been present in the UK for 3 out of the past 5 years. For more information on security clearance, the Civil Service Code, our recruitment principles, and our complaints procedure, click here. Feedback will only be provided if you attend an interview or assessment. Nationality requirements This job is broadly open to the following groups: ..... click apply for full job details
Contents Location About the job Benefits Things you need to know Apply and further information Location Belfast, Cardiff, Darlington, Edinburgh, London About the job Summary Join a team at the heart of the global economy! We create digital services, data tools and technology for businesses to prosper around the world. Have a look at our video ! Our Digital, Data and Technology team develops and operates tools, services, and platforms that enable the UK government to provide world leading support to businesses in the UK and overseas. Youll get to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship, and the aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade. Job description As our Lead Site Reliability Engineer, you will lead a team of site reliability engineers who are committed to delivering excellent services and continual improvement. You will drive adaption of best practices and be responsible for managingour platform hosting. You will influence our future hosting strategy, helping to develop the team's roadmap of work and lead the support of several services offerings including CI/CD, Account Management, Containerisation, Network Connectivity, Cloud Cost Optimisation, Service Performance and Availability. Working with development teams to create reusable components, enabling service delivery at pace, you will automate the oversight of systems at scale, covering a hybrid cloud environment, including but not limited to AWS, GovUK PaaS, & Azure. Responsibilities In your day-to-day role, you will: Set the SRE teams technical direction, working with the technology leadership team. Provide technical leadership & guidance to the SRE team through coaching and mentoring. Lead the sharing of knowledge and good practice to develop the teams capability. Identify and lead on modernization initiatives through continuous improvement. Give development teams the tools for their job, including infrastructure, APM, exception, log aggregation, dashboards, and declarative CD/CI pipelines. Collaboratively develop the future hosting strategy. Actively lead the support of service offerings (Account Management, Security, CI/CD, Automation, Containerization, Service Performance & cloud Infrastructure). Ensure security, stability, and capacity are embedded in services deployments. Champion the adoption of emerging technology to automate tasks & deployments. Solve complex issues using root cause analysis, progressing opportunities to improve reliability, security, capability of infrastructure, application, and site services. Essential Skills and Experience Youll have demonstrable skills and experience of: Team leadership: managing workload, coaching, and mentoring technical staff. Setting the direction for technical teams, and liaising with colleagues to establish requirements and identify, propose, initiate work. Identifying good practices, sharing experiences, and championing your team's agenda, acting as the voice of the team. Working with cloud technology and the use of orchestration tools, developing infrastructure as code on top of cloud computing services. Deploying & managing CI/CD pipelines. Identification of process optimization opportunities and leading teams to deliver service improvements. Experience of information security, designing, quality-reviewing and quality-assurance solutions with security controls embedded. Designing and reviewing systems, selecting appropriate design standards, methods and tools and ensure they are applied effectively. Benefits Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Things you need to know Security Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check . See our vetting charter . People working with government assets must complete basic personnel security standard checks. Selection process details We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview. Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way. Assessment and Interview As part of the application process you will be asked to upload a CV which outlines your experience, skills and fit for the role. At the sift stage for this role, Inspire People will assess you against the essential criteria listed above to compile a long list of applications. If you are progressed through to this stage, you will be asked to complete a short, pre-recorded video interview with Inspire People or provide written answers to questions. These applications will then be sifted by DIT hiring managers. Initial sifting will take place the week commencing 26th September, with CV submissions to DIT on the 30th September. Interviews will take place the week commencing 10th October. Please note that these dates are indicative and may be subject to change. At the interview stage for this role, we will assess your technical/specialist experience, outlined in the above role description, testing your ability through relevant assessments/presentations and ask you questions around Behaviours and Technical skills, which are part of the Civil Service Success Profiles . The technical element within the interview, where you will be asked a series of questions to demonstrate your specific professional skills and knowledge related directly to the job role and context, will assess against these Technical Skills: Availability and capacity management Information security Modern standards approach Programming and build (software engineering) Prototyping Service support Systems design Systems integration User focus You will also be assessed against the Behaviours of: Communicating and Influencing Developing Self and Others Changing and Improving Making Effective Decisions Offer Stage Appointments may be made to candidates in merit order based on location preferences. The salary we will offer is determined using interview performance. Scores at interview translate to proficiency levels and an associated salary. Once a successful candidate has a proficiency level and is part of the capability framework, they will be given opportunities to self-assess to progress through the pay scale within their grade during their time at DIT. For further explanation of proficiency levels and more information about DDaT click here. The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Candidates who pass the bar at interview but are not the highest scoring will be held on a 12-month reserve list for future appointments. Candidates who are judged to be a near miss at interview may be offered a post at the grade below the one advertised. If successful and transferring from another Government Department a criminal record check may be carried out. The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. Harmonised terms and conditions are attached. Please take time to read the document to determine how these may affect you. Please note the successful candidate will be expected to remain in post for a minimum of 18 months before being released for another role. Any move to the Department for International Trade from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at New entrants are expected to join on the minimum of the pay band. Reasonable adjustment If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should contact the DDaT Recruitment team before the closing date to discuss your needs. ..... click apply for full job details
Sep 23, 2022
Full time
Contents Location About the job Benefits Things you need to know Apply and further information Location Belfast, Cardiff, Darlington, Edinburgh, London About the job Summary Join a team at the heart of the global economy! We create digital services, data tools and technology for businesses to prosper around the world. Have a look at our video ! Our Digital, Data and Technology team develops and operates tools, services, and platforms that enable the UK government to provide world leading support to businesses in the UK and overseas. Youll get to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship, and the aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade. Job description As our Lead Site Reliability Engineer, you will lead a team of site reliability engineers who are committed to delivering excellent services and continual improvement. You will drive adaption of best practices and be responsible for managingour platform hosting. You will influence our future hosting strategy, helping to develop the team's roadmap of work and lead the support of several services offerings including CI/CD, Account Management, Containerisation, Network Connectivity, Cloud Cost Optimisation, Service Performance and Availability. Working with development teams to create reusable components, enabling service delivery at pace, you will automate the oversight of systems at scale, covering a hybrid cloud environment, including but not limited to AWS, GovUK PaaS, & Azure. Responsibilities In your day-to-day role, you will: Set the SRE teams technical direction, working with the technology leadership team. Provide technical leadership & guidance to the SRE team through coaching and mentoring. Lead the sharing of knowledge and good practice to develop the teams capability. Identify and lead on modernization initiatives through continuous improvement. Give development teams the tools for their job, including infrastructure, APM, exception, log aggregation, dashboards, and declarative CD/CI pipelines. Collaboratively develop the future hosting strategy. Actively lead the support of service offerings (Account Management, Security, CI/CD, Automation, Containerization, Service Performance & cloud Infrastructure). Ensure security, stability, and capacity are embedded in services deployments. Champion the adoption of emerging technology to automate tasks & deployments. Solve complex issues using root cause analysis, progressing opportunities to improve reliability, security, capability of infrastructure, application, and site services. Essential Skills and Experience Youll have demonstrable skills and experience of: Team leadership: managing workload, coaching, and mentoring technical staff. Setting the direction for technical teams, and liaising with colleagues to establish requirements and identify, propose, initiate work. Identifying good practices, sharing experiences, and championing your team's agenda, acting as the voice of the team. Working with cloud technology and the use of orchestration tools, developing infrastructure as code on top of cloud computing services. Deploying & managing CI/CD pipelines. Identification of process optimization opportunities and leading teams to deliver service improvements. Experience of information security, designing, quality-reviewing and quality-assurance solutions with security controls embedded. Designing and reviewing systems, selecting appropriate design standards, methods and tools and ensure they are applied effectively. Benefits Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Things you need to know Security Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check . See our vetting charter . People working with government assets must complete basic personnel security standard checks. Selection process details We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview. Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way. Assessment and Interview As part of the application process you will be asked to upload a CV which outlines your experience, skills and fit for the role. At the sift stage for this role, Inspire People will assess you against the essential criteria listed above to compile a long list of applications. If you are progressed through to this stage, you will be asked to complete a short, pre-recorded video interview with Inspire People or provide written answers to questions. These applications will then be sifted by DIT hiring managers. Initial sifting will take place the week commencing 26th September, with CV submissions to DIT on the 30th September. Interviews will take place the week commencing 10th October. Please note that these dates are indicative and may be subject to change. At the interview stage for this role, we will assess your technical/specialist experience, outlined in the above role description, testing your ability through relevant assessments/presentations and ask you questions around Behaviours and Technical skills, which are part of the Civil Service Success Profiles . The technical element within the interview, where you will be asked a series of questions to demonstrate your specific professional skills and knowledge related directly to the job role and context, will assess against these Technical Skills: Availability and capacity management Information security Modern standards approach Programming and build (software engineering) Prototyping Service support Systems design Systems integration User focus You will also be assessed against the Behaviours of: Communicating and Influencing Developing Self and Others Changing and Improving Making Effective Decisions Offer Stage Appointments may be made to candidates in merit order based on location preferences. The salary we will offer is determined using interview performance. Scores at interview translate to proficiency levels and an associated salary. Once a successful candidate has a proficiency level and is part of the capability framework, they will be given opportunities to self-assess to progress through the pay scale within their grade during their time at DIT. For further explanation of proficiency levels and more information about DDaT click here. The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Candidates who pass the bar at interview but are not the highest scoring will be held on a 12-month reserve list for future appointments. Candidates who are judged to be a near miss at interview may be offered a post at the grade below the one advertised. If successful and transferring from another Government Department a criminal record check may be carried out. The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. Harmonised terms and conditions are attached. Please take time to read the document to determine how these may affect you. Please note the successful candidate will be expected to remain in post for a minimum of 18 months before being released for another role. Any move to the Department for International Trade from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at New entrants are expected to join on the minimum of the pay band. Reasonable adjustment If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should contact the DDaT Recruitment team before the closing date to discuss your needs. ..... click apply for full job details
QinetiQ is growing - and it s a great time to be here. As we enter new markets around the world, we need talented Systems Engineers to join us across the UK. You ll be part of a business that was named the Most Admired Aerospace & Defence Company in the Britain s Most Admired Companies 2021 study. You ll also be joining a diverse, inclusive employer that s proud to provide a collaborative, open working environment. With our Adaptive approach, you ll enjoy the work-life balance that suits you best, thanks to remote, hybrid and flexible working practices. We currently have Systems Engineering opportunities across our sites in Salisbury, Bristol, Farnborough, Malvern, Portsmouth and Lincoln. If you re interested in joining us - now or in the future - we d love to hear from you. If your skills fit one of our opportunities, we ll be in contact. If we don t have a role that s right for you at the moment, we ll keep your CV on file for possible opportunities in the future. What do our Systems Engineers do? Systems Engineering is a key technical discipline within QinetiQ. In fact, many of the chief engineers and other technical leads supporting areas of our business are Systems Engineers. Their expertise covers everything from the use of different lifecycle models and development methods (e.g. agile and model-based Systems Engineering), to the use of specific tools and notations. Day to day, they conduct requirements engineering, architecting, design, integration and test, evaluation and acceptance, and through-life support. Varied career paths are therefore part of life at QinetiQ. You could specialise in a key skill or particular domain, or work on Systems Engineering across the business. With increasing demand for Systems Engineers across our international business, overseas opportunities are also a possibility. Secondments and other international working arrangements may be available with our subsidiaries in Australia, the USA, Canada, several European countries and the Middle East. New to Systems Engineering? In your first role or have some experience in Systems Engineering? Your talents may be a good match for our team. We recruit Systems Engineers with specific skillsets and areas of application, such as Systems Architects, Combat Systems Engineers and Secured Navigation Systems Engineers. Opportunities for mid-career Systems Engineers If you re a mid-career professional working in industry or the armed forces, you ll be applying your expertise right from day one. Whatever your specialism or background, you can expect ongoing development to help you excel and advance. This includes expert training and mentoring, with increased emphasis on self-development and on-the-job training. Opportunities for highly experienced Systems Engineers As a senior Systems Engineer, you can expect specialist training (which may include conference attendance and paper presentation, for example), and targeted mentoring to develop specific technical skills. If you have senior management potential, we ll spot and nurture it. However, to progress to more senior roles, you ll need to be an active member of an appropriate professional body, Our Fellowship scheme recognises and develops professionals with high-level, specialist technical expertise. Key points QinetiQ offers varied, rewarding and interesting careers across a range of locations in the UK and overseas. We explore multiple domains of application - Air, Space, Land, Maritime, ISTAR, Weapons and Cyber Systems Engineering throughout the life cycle - from concept through development and operation to disposal. We have practitioners at all levels up to and including internationally recognised individuals. Our blended approach to learning means you ll have access to formal training, mentoring, assisted self-development and on the job training. Excel, and your potential will be spotted. Our continuing professional development covers all career stages and levels of seniority. With our Adaptive approach, you can work the way you want - flexibly, on-site, remotely or via hybrid working. Why we re different Our people. Our employees make the critical difference to customers by providing unique answers which combine technical expertise, deep domain knowledge and rigorous independent thinking. Our independence. QinetiQ is not a manufacturer, and we stand apart from the supply chain. It s our rigorous independent thinking that helps our customers achieve their goals. Our breadth of capability. Our customers face challenges that define the modern world. They know we are uniquely placed to understand these issues and work with them to ensure the success of their mission or reach their objectives. Our relationships with customers. Our prized possession is trust. Customers around the world rely on the drive and dedication of our people to help them meet their goals - often in environments where there is no second chance for failure. Our partnerships. We use partnerships and alliances to accelerate compelling business development strategies and sustainable earnings growth. By licensing our intellectual property we reduce implementation and sales risk, and speed up time-to-market by using third party sales channels. Why join QinetiQ? As we continue to grow into new markets around the world, there s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. You ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in an diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Read more about our diverse and inclusive workplace culture here. Joining QinetiQ offers you an opportunity to work on a broad range of interesting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits. You ll receive a highly competitive salary and benefits package: our basic salaries are very attractive as we constantly review what s happening in the market. The range of benefits that we offer include, adaptive and flexible working, generous holiday entitlements, Health Cash Plan, Private Medical Insurance and Dental Insurance and much more. About QinetiQ As a company of over 6,000 dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related markets, all working together to explore new ways of protecting what matters most. Being part of QinetiQ means being central to the safety and security of the world around us. Partnering with our customers, we help to save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Come and find out how you can play a role. Please note that many roles in QinetiQ are subject to national security vetting. Applicants that already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval. A number of roles are also subject to restrictions on access to information that mean factors such as nationality, previous nationalities held and the country in which you were born may have an effect on the roles that you can be employed in.
Sep 22, 2022
Full time
QinetiQ is growing - and it s a great time to be here. As we enter new markets around the world, we need talented Systems Engineers to join us across the UK. You ll be part of a business that was named the Most Admired Aerospace & Defence Company in the Britain s Most Admired Companies 2021 study. You ll also be joining a diverse, inclusive employer that s proud to provide a collaborative, open working environment. With our Adaptive approach, you ll enjoy the work-life balance that suits you best, thanks to remote, hybrid and flexible working practices. We currently have Systems Engineering opportunities across our sites in Salisbury, Bristol, Farnborough, Malvern, Portsmouth and Lincoln. If you re interested in joining us - now or in the future - we d love to hear from you. If your skills fit one of our opportunities, we ll be in contact. If we don t have a role that s right for you at the moment, we ll keep your CV on file for possible opportunities in the future. What do our Systems Engineers do? Systems Engineering is a key technical discipline within QinetiQ. In fact, many of the chief engineers and other technical leads supporting areas of our business are Systems Engineers. Their expertise covers everything from the use of different lifecycle models and development methods (e.g. agile and model-based Systems Engineering), to the use of specific tools and notations. Day to day, they conduct requirements engineering, architecting, design, integration and test, evaluation and acceptance, and through-life support. Varied career paths are therefore part of life at QinetiQ. You could specialise in a key skill or particular domain, or work on Systems Engineering across the business. With increasing demand for Systems Engineers across our international business, overseas opportunities are also a possibility. Secondments and other international working arrangements may be available with our subsidiaries in Australia, the USA, Canada, several European countries and the Middle East. New to Systems Engineering? In your first role or have some experience in Systems Engineering? Your talents may be a good match for our team. We recruit Systems Engineers with specific skillsets and areas of application, such as Systems Architects, Combat Systems Engineers and Secured Navigation Systems Engineers. Opportunities for mid-career Systems Engineers If you re a mid-career professional working in industry or the armed forces, you ll be applying your expertise right from day one. Whatever your specialism or background, you can expect ongoing development to help you excel and advance. This includes expert training and mentoring, with increased emphasis on self-development and on-the-job training. Opportunities for highly experienced Systems Engineers As a senior Systems Engineer, you can expect specialist training (which may include conference attendance and paper presentation, for example), and targeted mentoring to develop specific technical skills. If you have senior management potential, we ll spot and nurture it. However, to progress to more senior roles, you ll need to be an active member of an appropriate professional body, Our Fellowship scheme recognises and develops professionals with high-level, specialist technical expertise. Key points QinetiQ offers varied, rewarding and interesting careers across a range of locations in the UK and overseas. We explore multiple domains of application - Air, Space, Land, Maritime, ISTAR, Weapons and Cyber Systems Engineering throughout the life cycle - from concept through development and operation to disposal. We have practitioners at all levels up to and including internationally recognised individuals. Our blended approach to learning means you ll have access to formal training, mentoring, assisted self-development and on the job training. Excel, and your potential will be spotted. Our continuing professional development covers all career stages and levels of seniority. With our Adaptive approach, you can work the way you want - flexibly, on-site, remotely or via hybrid working. Why we re different Our people. Our employees make the critical difference to customers by providing unique answers which combine technical expertise, deep domain knowledge and rigorous independent thinking. Our independence. QinetiQ is not a manufacturer, and we stand apart from the supply chain. It s our rigorous independent thinking that helps our customers achieve their goals. Our breadth of capability. Our customers face challenges that define the modern world. They know we are uniquely placed to understand these issues and work with them to ensure the success of their mission or reach their objectives. Our relationships with customers. Our prized possession is trust. Customers around the world rely on the drive and dedication of our people to help them meet their goals - often in environments where there is no second chance for failure. Our partnerships. We use partnerships and alliances to accelerate compelling business development strategies and sustainable earnings growth. By licensing our intellectual property we reduce implementation and sales risk, and speed up time-to-market by using third party sales channels. Why join QinetiQ? As we continue to grow into new markets around the world, there s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. You ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in an diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Read more about our diverse and inclusive workplace culture here. Joining QinetiQ offers you an opportunity to work on a broad range of interesting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits. You ll receive a highly competitive salary and benefits package: our basic salaries are very attractive as we constantly review what s happening in the market. The range of benefits that we offer include, adaptive and flexible working, generous holiday entitlements, Health Cash Plan, Private Medical Insurance and Dental Insurance and much more. About QinetiQ As a company of over 6,000 dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related markets, all working together to explore new ways of protecting what matters most. Being part of QinetiQ means being central to the safety and security of the world around us. Partnering with our customers, we help to save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Come and find out how you can play a role. Please note that many roles in QinetiQ are subject to national security vetting. Applicants that already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval. A number of roles are also subject to restrictions on access to information that mean factors such as nationality, previous nationalities held and the country in which you were born may have an effect on the roles that you can be employed in.
Spectrum IT Recruitment (South) Ltd
Southampton, Hampshire
1st Line Technical Support Engineer - Southampton - £25,000 - £35,000 Dynamics NAV, Business Central, SQL An excellent client is currently looking for a Microsoft Dynamics NAV/Business Central Support Consultant to join their growing integral team to provide 1st line support forclients. This is an excellent opportunity for a support professional to demonstrate their knowledge and experience to date and increase/develop their knowledge further within this key department in the company. Ultimately, supporting colleagues and ensuring that customers are happy. Extensive on the job training and a training plan will be provided so that as a Level 1 Support Consultant you will be able to carry out your duties and responsibilities. The successful candidate will also be supported by the company mentoring and buddying scheme, with access to training programs and a career development programme to further develop your skills and plan and build for your future. Skills required: IT Support Logical and analytical thinking Strong IT skills Good verbal and written communication skills SQL Time management skills Experience supporting a CRM If you feel you have the skills and experience required for this opportunity, please contact Oliver Wilson or email (see below)
Nov 05, 2021
Full time
1st Line Technical Support Engineer - Southampton - £25,000 - £35,000 Dynamics NAV, Business Central, SQL An excellent client is currently looking for a Microsoft Dynamics NAV/Business Central Support Consultant to join their growing integral team to provide 1st line support forclients. This is an excellent opportunity for a support professional to demonstrate their knowledge and experience to date and increase/develop their knowledge further within this key department in the company. Ultimately, supporting colleagues and ensuring that customers are happy. Extensive on the job training and a training plan will be provided so that as a Level 1 Support Consultant you will be able to carry out your duties and responsibilities. The successful candidate will also be supported by the company mentoring and buddying scheme, with access to training programs and a career development programme to further develop your skills and plan and build for your future. Skills required: IT Support Logical and analytical thinking Strong IT skills Good verbal and written communication skills SQL Time management skills Experience supporting a CRM If you feel you have the skills and experience required for this opportunity, please contact Oliver Wilson or email (see below)
My client is looking for Support Engineer to be responsible for providing predominantly 2nd/3rd line software and hardware support to a broad range of end clients. Working as part of a small team this role is to ensure support requests are effectively managed throughout their lifecycle, providing business users with timely solutions and excellent customer service. Central to this is the IT Helpdesk team who provide day to day support to the users in person and online. This role is primarily is focused around on-site support where remote support is not possible. Key Duties * Providing an excellent customer service to clients. * Resolving helpdesk queries and tickets. * Schedule appointments, prepare presentations, demonstrate equipment. * Develop solutions that demonstrate value added benefits to customers. * Listen and understand customer needs and requirements with high priority on customer satisfaction. * Maintain knowledge of company and competitor's equipment. * Assist with configuration, support, servicing, and repairs of ICT equipment used across sites. * Provide support for IT systems such as Office 365, Outlook, Windows 10, website, internet, MS Office etc. * Monitor, respond and resolve tickets logged, escalating complex issues as appropriate, as well as proactively identifying and resolving issues. * Document all faults and resolutions, accurately and systematically to meet standards and ensure that all user problems are escalated appropriately, and users are informed on progress. * Configure, test, deploy and troubleshoot a varied range of software applications from standard business applications to more specialist software. Candidate Profile Advanced communication skills to be used in writing, presentations, general customer interactions, and with internal company management. Command of English as 1st language is a must. * Enthusiasm and positive attitude. Ability to pay attention to detail & manage multiple ongoing client engagements. * Ability to perform under pressure and work well in a team environment. * Must have the ability to work remotely and the discipline to be successful without direct supervision. Independent self-starter attitude with a strong work ethic. * Must have a driver's licence and have their own method of transportation. * MUST BE LOCAL TO North West London. Skills Required * Navigating around using both Windows and Apple Mac computer operating systems. * Basic Knowledge of IP/SIP telephony architecture and Data Networking. * Google Suite, Sharepoint, Intune experience is required Other Desired Skills * Windows Server 2016 - 2019. * Windows 10 Professional. * Office365 management. * Microsoft Exchange administration. * DHCP / DNS administration. * Microsoft Active Directory Domain. * Advanced networking (VPN's). * Antivirus. * Azure/AWS. * Network patching (cabling). * Book analogue line and broadband/ethernet installations/migrations. * MDM product set-up and deployment. Company Overview My client is a small boutique company that provides VOIP, Broadband, Mobile and general IT support to clients across London from various backgrounds.
Sep 10, 2021
Full time
My client is looking for Support Engineer to be responsible for providing predominantly 2nd/3rd line software and hardware support to a broad range of end clients. Working as part of a small team this role is to ensure support requests are effectively managed throughout their lifecycle, providing business users with timely solutions and excellent customer service. Central to this is the IT Helpdesk team who provide day to day support to the users in person and online. This role is primarily is focused around on-site support where remote support is not possible. Key Duties * Providing an excellent customer service to clients. * Resolving helpdesk queries and tickets. * Schedule appointments, prepare presentations, demonstrate equipment. * Develop solutions that demonstrate value added benefits to customers. * Listen and understand customer needs and requirements with high priority on customer satisfaction. * Maintain knowledge of company and competitor's equipment. * Assist with configuration, support, servicing, and repairs of ICT equipment used across sites. * Provide support for IT systems such as Office 365, Outlook, Windows 10, website, internet, MS Office etc. * Monitor, respond and resolve tickets logged, escalating complex issues as appropriate, as well as proactively identifying and resolving issues. * Document all faults and resolutions, accurately and systematically to meet standards and ensure that all user problems are escalated appropriately, and users are informed on progress. * Configure, test, deploy and troubleshoot a varied range of software applications from standard business applications to more specialist software. Candidate Profile Advanced communication skills to be used in writing, presentations, general customer interactions, and with internal company management. Command of English as 1st language is a must. * Enthusiasm and positive attitude. Ability to pay attention to detail & manage multiple ongoing client engagements. * Ability to perform under pressure and work well in a team environment. * Must have the ability to work remotely and the discipline to be successful without direct supervision. Independent self-starter attitude with a strong work ethic. * Must have a driver's licence and have their own method of transportation. * MUST BE LOCAL TO North West London. Skills Required * Navigating around using both Windows and Apple Mac computer operating systems. * Basic Knowledge of IP/SIP telephony architecture and Data Networking. * Google Suite, Sharepoint, Intune experience is required Other Desired Skills * Windows Server 2016 - 2019. * Windows 10 Professional. * Office365 management. * Microsoft Exchange administration. * DHCP / DNS administration. * Microsoft Active Directory Domain. * Advanced networking (VPN's). * Antivirus. * Azure/AWS. * Network patching (cabling). * Book analogue line and broadband/ethernet installations/migrations. * MDM product set-up and deployment. Company Overview My client is a small boutique company that provides VOIP, Broadband, Mobile and general IT support to clients across London from various backgrounds.
About Us: AlphaSights provides global investment and business professionals with on-demand access to business expertise across all industries and geographies. Through AlphaSights, decision makers from investment management, private equity, management consulting, and corporates connect with a dynamic network of industry experts that provide qualitative and quantitative market insights, industry expertise, and execution support. Leveraging cutting-edge technology and our global team of 1,000+ professionals in nine offices on three continents, we support our clients 24/7 around the globe. AlphaSights regularly ranks as one of the fastest-growing companies in the world. The IT Support role: AlphaSights is looking for a proactive and driven individual to join the Technical Operations (IT) Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the IT Support Engineer therefore represents a visible and valued opportunity for the right candidate to have an immediate impact. Based in London, you will provide first-tier online and in-person support to the office. At the same time, you will be joining a global team, contributing to remote support of our global offices in the US, EMEA and Asia. From day one, you will be given areas of responsibility and be expected to manage your own time. You will need to maintain a positive, problem-solving mindset, and be attracted by the challenge of delivering high quality support in a fast-paced environment. You are proactive, creative, and enjoy interacting with other people. You are always to be looking for ways to improve your own work while at the same time being committed to helping the wider team succeed. You are excited to make the most of on-the-job and classroom-based learning, and the opportunity to dive into the field of IT through exposure to a wide array of different technologies, regions, and challenges. Core responsibilities: Troubleshooting tech issues, in person and remotely, including help desk operations and deskside support Configuring and deploying Macs, VoIP phones, hardware, and networking equipment Supporting both our proprietary and third-party software applications Maintaining meeting room hardware for conference calls and video conferencing Collaborating with global colleagues to ensure that all transferees, visitors, and new joiners integrate seamlessly Maintaining the company IT hardware asset register Requirements: 0-2 years work experience (Apple technician, Helpdesk, etc) Bachelor's degree Strong understanding of computer hardware (macOS/iOS) Evidenced problem-solving skills, comfortable navigating ambiguity Thrives in a results-oriented, fast-paced environment Attributes we're looking for: People-oriented, customer service mindset Excellent communication skills, and infectious energy Naturally positive attitude, with the ability to maintain patience and composure under pressure Excellent track record of successful service delivery (in IT or another field) Team-oriented mindset, with a natural willingness to always go the extra mile What will you get from us Clear career progression Opportunities for training and development throughout High level of autonomy and ownership of role from day one Comprehensive company sponsored private medical scheme Subsidized canteen, free breakfast, Friday drinks, snacks and fruit throughout the day Weekly morning yoga and corporate gym discounts
Mar 31, 2021
Full time
About Us: AlphaSights provides global investment and business professionals with on-demand access to business expertise across all industries and geographies. Through AlphaSights, decision makers from investment management, private equity, management consulting, and corporates connect with a dynamic network of industry experts that provide qualitative and quantitative market insights, industry expertise, and execution support. Leveraging cutting-edge technology and our global team of 1,000+ professionals in nine offices on three continents, we support our clients 24/7 around the globe. AlphaSights regularly ranks as one of the fastest-growing companies in the world. The IT Support role: AlphaSights is looking for a proactive and driven individual to join the Technical Operations (IT) Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the IT Support Engineer therefore represents a visible and valued opportunity for the right candidate to have an immediate impact. Based in London, you will provide first-tier online and in-person support to the office. At the same time, you will be joining a global team, contributing to remote support of our global offices in the US, EMEA and Asia. From day one, you will be given areas of responsibility and be expected to manage your own time. You will need to maintain a positive, problem-solving mindset, and be attracted by the challenge of delivering high quality support in a fast-paced environment. You are proactive, creative, and enjoy interacting with other people. You are always to be looking for ways to improve your own work while at the same time being committed to helping the wider team succeed. You are excited to make the most of on-the-job and classroom-based learning, and the opportunity to dive into the field of IT through exposure to a wide array of different technologies, regions, and challenges. Core responsibilities: Troubleshooting tech issues, in person and remotely, including help desk operations and deskside support Configuring and deploying Macs, VoIP phones, hardware, and networking equipment Supporting both our proprietary and third-party software applications Maintaining meeting room hardware for conference calls and video conferencing Collaborating with global colleagues to ensure that all transferees, visitors, and new joiners integrate seamlessly Maintaining the company IT hardware asset register Requirements: 0-2 years work experience (Apple technician, Helpdesk, etc) Bachelor's degree Strong understanding of computer hardware (macOS/iOS) Evidenced problem-solving skills, comfortable navigating ambiguity Thrives in a results-oriented, fast-paced environment Attributes we're looking for: People-oriented, customer service mindset Excellent communication skills, and infectious energy Naturally positive attitude, with the ability to maintain patience and composure under pressure Excellent track record of successful service delivery (in IT or another field) Team-oriented mindset, with a natural willingness to always go the extra mile What will you get from us Clear career progression Opportunities for training and development throughout High level of autonomy and ownership of role from day one Comprehensive company sponsored private medical scheme Subsidized canteen, free breakfast, Friday drinks, snacks and fruit throughout the day Weekly morning yoga and corporate gym discounts
About Us
Mount Anvil has been creating exceptional homes and places that are known for world-class design, lasting quality and genuine customer care in London for over 26 years – more than 5,500 of them built, and more than 3,500 in the pipeline. Our brand is recognised around the world and is synonymous with quality.
Our core values demonstrate a consistent focus on people and culture; These values are reflected in our people and how Mount Anvil treats its employees, we are an award-winning company and proud to be recognised as one of the best places to work in Property 2018, Four consecutive years as the UK's Number One Company for health and safety and 11 years in a row as a Sunday Times Best 100 Small Companies to Work For.
We care deeply about the physical and mental wellbeing of our people as manifested in our excellent benefits package which includes; Private Medical Insurance, Life Assurance, Free Fit Bits, 25 days leave as standard increasing with every year you work here up to 30 days, enhanced Paternity and Maternity Leave, among others.
About The Role
We have an exciting new opportunity for an excellent an IT Support Engineer to join us on a Full Time and Permanent basis providing support to Mount Anvil’s user base with proactive, friendly and responsive support, 1st time fixes and effective triage & escalation of technical requests. This will can be in person, on the telephone or via remote support.
The post holder will be based in Barbican. Working Hours: 37.5 per week, Monday – Friday however the successful candidate will need to work flexible shifts and scheduling including nights, weekends, and holidays and have the flexibility to travel and navigate to locations in Central London.
Salary is up to £25,000 depending on experience.
Duties & Responsibilities
Managing their own time and workload, owning support tickets to resolution ensure they’re managed to an appropriate SLA
Creating knowledge base articles, help guides and support literature for use internally (within IT) and publishing to the business
Continuously developing their skills and knowledge of the IT arena to stay informed of current and future technologies being leveraged in the organisation
Traveling to sites to set up new user hardware, providing desktop support and perform maintenance
Skills & Experience
Previous experience working in a busy Service Desk environment, successfully meeting all SLA’s
Experience of working within an ITIL or SDI environment
The expertise to work in a Wintel environment
Capability of managing email within an Office 365 setting
Comfortable configuring modern mobile handsets for connectivity, email and cloud services
The ability to explain complex IT concepts in simple terms
About You
The successful candidate will be confident, with clear communication and a real focus on providing outstanding customer service. You will have an excellent organisational ability, passion, curiosity and ability to build relationships inside and outside the business.
Oct 05, 2018
Full time
About Us
Mount Anvil has been creating exceptional homes and places that are known for world-class design, lasting quality and genuine customer care in London for over 26 years – more than 5,500 of them built, and more than 3,500 in the pipeline. Our brand is recognised around the world and is synonymous with quality.
Our core values demonstrate a consistent focus on people and culture; These values are reflected in our people and how Mount Anvil treats its employees, we are an award-winning company and proud to be recognised as one of the best places to work in Property 2018, Four consecutive years as the UK's Number One Company for health and safety and 11 years in a row as a Sunday Times Best 100 Small Companies to Work For.
We care deeply about the physical and mental wellbeing of our people as manifested in our excellent benefits package which includes; Private Medical Insurance, Life Assurance, Free Fit Bits, 25 days leave as standard increasing with every year you work here up to 30 days, enhanced Paternity and Maternity Leave, among others.
About The Role
We have an exciting new opportunity for an excellent an IT Support Engineer to join us on a Full Time and Permanent basis providing support to Mount Anvil’s user base with proactive, friendly and responsive support, 1st time fixes and effective triage & escalation of technical requests. This will can be in person, on the telephone or via remote support.
The post holder will be based in Barbican. Working Hours: 37.5 per week, Monday – Friday however the successful candidate will need to work flexible shifts and scheduling including nights, weekends, and holidays and have the flexibility to travel and navigate to locations in Central London.
Salary is up to £25,000 depending on experience.
Duties & Responsibilities
Managing their own time and workload, owning support tickets to resolution ensure they’re managed to an appropriate SLA
Creating knowledge base articles, help guides and support literature for use internally (within IT) and publishing to the business
Continuously developing their skills and knowledge of the IT arena to stay informed of current and future technologies being leveraged in the organisation
Traveling to sites to set up new user hardware, providing desktop support and perform maintenance
Skills & Experience
Previous experience working in a busy Service Desk environment, successfully meeting all SLA’s
Experience of working within an ITIL or SDI environment
The expertise to work in a Wintel environment
Capability of managing email within an Office 365 setting
Comfortable configuring modern mobile handsets for connectivity, email and cloud services
The ability to explain complex IT concepts in simple terms
About You
The successful candidate will be confident, with clear communication and a real focus on providing outstanding customer service. You will have an excellent organisational ability, passion, curiosity and ability to build relationships inside and outside the business.