Randstad are looking for a Help Desk & Switchboard Operator to undertake a temporary contact and join the friendly and busy team at 2Gether Support Solutions. If you are looking for a varied and engaging role then this could be for you. Position: Help Desk and Switchboard Operator Hourly rate: Weekday £11.45, weekend £12.45, bankholiday £22.90 Duration: 6 months+ Hours: Full-time, mixed rota Contract type: Temporary with weekly pay through Randstad Randstad contact: The NHS team on The Help Desk and Switchboard Operator's position performs a key and vital role in the smooth running of the hospitals around East Kent and centres around providing helpful and professional services. Help Desk and Switchboard Operator's duties include: Providing a helpful and professional service to the national health service and its customers. Receiving, directing and informing callers in a timely and professional manner inline with the NHS and trust's core values. Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols. Issuing pagers to staff. Update telephone records. Maintain rosters and on-call information for the hospital. Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customers. Liaise with departments over service centre queries. Arrange taxi bookings through non-patient transport. Maintain the out of hours car parking intercom system and report any system failures. Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre. About you: Flexible approach to working due to shift pattern rotations throughout. Keen to learn new skills and a can do attitude. Customer focused and centred around providing excellent customer service. Ability to communicate with customers, visitors, colleagues and management effectively. Able to deal with emergency and high-pressure situations in a professional and calm manner. Excellent I.T skills and be able to adapt to new systems. Knowledge of the local area and common medical terminology is an advantage. Previous helpdesk or switchboard experience is preferred and an advantage. Good level of IT skills across Microsoft office packages Awareness of Health and safety standards Requirements: Eligible to work in the United Kingdom 2 current proofs of address and national insurance. Happy to undergo relevant training. Access to transport will be an advantage when applying for this role due to the location of the hospital. Why work for Randstad? All necessary training provided by us, with opportunities for other training and development Access to great discounts with top highstreet retailers Access to our Employee Assistance Programme Long term work opportunities If you are interested please click apply now or call the team on for more information! Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Apr 30, 2024
Full time
Randstad are looking for a Help Desk & Switchboard Operator to undertake a temporary contact and join the friendly and busy team at 2Gether Support Solutions. If you are looking for a varied and engaging role then this could be for you. Position: Help Desk and Switchboard Operator Hourly rate: Weekday £11.45, weekend £12.45, bankholiday £22.90 Duration: 6 months+ Hours: Full-time, mixed rota Contract type: Temporary with weekly pay through Randstad Randstad contact: The NHS team on The Help Desk and Switchboard Operator's position performs a key and vital role in the smooth running of the hospitals around East Kent and centres around providing helpful and professional services. Help Desk and Switchboard Operator's duties include: Providing a helpful and professional service to the national health service and its customers. Receiving, directing and informing callers in a timely and professional manner inline with the NHS and trust's core values. Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols. Issuing pagers to staff. Update telephone records. Maintain rosters and on-call information for the hospital. Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customers. Liaise with departments over service centre queries. Arrange taxi bookings through non-patient transport. Maintain the out of hours car parking intercom system and report any system failures. Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre. About you: Flexible approach to working due to shift pattern rotations throughout. Keen to learn new skills and a can do attitude. Customer focused and centred around providing excellent customer service. Ability to communicate with customers, visitors, colleagues and management effectively. Able to deal with emergency and high-pressure situations in a professional and calm manner. Excellent I.T skills and be able to adapt to new systems. Knowledge of the local area and common medical terminology is an advantage. Previous helpdesk or switchboard experience is preferred and an advantage. Good level of IT skills across Microsoft office packages Awareness of Health and safety standards Requirements: Eligible to work in the United Kingdom 2 current proofs of address and national insurance. Happy to undergo relevant training. Access to transport will be an advantage when applying for this role due to the location of the hospital. Why work for Randstad? All necessary training provided by us, with opportunities for other training and development Access to great discounts with top highstreet retailers Access to our Employee Assistance Programme Long term work opportunities If you are interested please click apply now or call the team on for more information! Randstad Business Support is acting as an Employment Business in relation to this vacancy.
IT Technician Our client, a leading independent Oil & Gas operator, based in Norwich, is currently seeking an IT Technician to join their team. This is a full-time, 12-month contract, working Monday to Friday located in the Norwich Office. There may be a requirement, on occasion, to visit onshore and offshore installations for particular project work. Our client is looking for an energetic, driven individual to join their busy IT team as a core team player within a diverse support environment. As the IT Technician, you will be required to react, understand, identify and correct hardware and software issues. Also, configure and implement new configurations, and maintain all IT hardware and software to a level that meets and/or exceeds the business requirements. Key Responsibilities Include: •Supporting users in local sites as well as onshore terminals and offshore installations, utilising a helpdesk system and remote support tools. •To provide a high level of flexibility and IT support for users. •To maintain IT hardware/operational software to a level that meets and/or exceeds the business requirements. •To assist in monitoring the availability of resources to end users. •To assist in backup processes when required. •Ensure compliance of policies and procedures. •To attend training courses as and where necessary to ensure personal and team job skills keep pace with legislative, technological and business developments •To be aware of the Health & Safety requirements, in accordance with guidelines as set out by the QSHE Team. The above is not an exhaustive list of duties and you may be expected to perform different tasks as required by your role in the organisation and the overall business objectives of the organisation. Experience / Skills Required: •Windows 10 and 11 OS deployment and support in an Active Directory environment. •Microsoft Powershell. •Microsoft Office Applications and Office 365. •Familiar with Microsoft Active Directory user account management. •An understanding of NTFS Permissions. •Both local and GPO Security Policies. •User Hardware Board level support and configuration including desktops and laptops. •PC Peripherals such as Printer configuration and support. •Core knowledge in networking technologies such as TCP/IP, 802.1X and VLAN s. •A working understanding of DHCP and DNS. •Awareness of Information Security best practices. •Conceptual understanding of AntiVirus, URL Filtering and spam identification. •Business Audio and Visual Solutions such as projectors and conference systems. •Backup Methodologies and practices. •Understanding of availability Monitoring tools. Qualifications Required: •BTEC / NVQ level education or vendor specific (eg Microsoft / CompTia) certification preferred. •At least 1 years experience in a similar role preferred. Personal Qualities •Trustworthy, responsible, and has good communication skills. •Approachable demeanour with a passion for helping users. •Strong communication skills, both written and verbal. •End user focused with an excellent work ethic driven by providing great customer service. •A self-starter looking to develop both themselves and the role. •Able to take initiative and quick to learn on the job. •Good time keeping A high degree of flexibility is required to deal with a wide range of different hardware and software issues as well as a keen approach to learning new skills when required. The successful candidate will have strong problem-solving skills with a keen eye for detail, and will be interested in providing an extremely high level of IT support whilst adapting to new challenges and learning new skills very quickly. For further details regarding this exciting opportunity please forward a copy of your CV today! Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive I m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd
Apr 26, 2024
Contractor
IT Technician Our client, a leading independent Oil & Gas operator, based in Norwich, is currently seeking an IT Technician to join their team. This is a full-time, 12-month contract, working Monday to Friday located in the Norwich Office. There may be a requirement, on occasion, to visit onshore and offshore installations for particular project work. Our client is looking for an energetic, driven individual to join their busy IT team as a core team player within a diverse support environment. As the IT Technician, you will be required to react, understand, identify and correct hardware and software issues. Also, configure and implement new configurations, and maintain all IT hardware and software to a level that meets and/or exceeds the business requirements. Key Responsibilities Include: •Supporting users in local sites as well as onshore terminals and offshore installations, utilising a helpdesk system and remote support tools. •To provide a high level of flexibility and IT support for users. •To maintain IT hardware/operational software to a level that meets and/or exceeds the business requirements. •To assist in monitoring the availability of resources to end users. •To assist in backup processes when required. •Ensure compliance of policies and procedures. •To attend training courses as and where necessary to ensure personal and team job skills keep pace with legislative, technological and business developments •To be aware of the Health & Safety requirements, in accordance with guidelines as set out by the QSHE Team. The above is not an exhaustive list of duties and you may be expected to perform different tasks as required by your role in the organisation and the overall business objectives of the organisation. Experience / Skills Required: •Windows 10 and 11 OS deployment and support in an Active Directory environment. •Microsoft Powershell. •Microsoft Office Applications and Office 365. •Familiar with Microsoft Active Directory user account management. •An understanding of NTFS Permissions. •Both local and GPO Security Policies. •User Hardware Board level support and configuration including desktops and laptops. •PC Peripherals such as Printer configuration and support. •Core knowledge in networking technologies such as TCP/IP, 802.1X and VLAN s. •A working understanding of DHCP and DNS. •Awareness of Information Security best practices. •Conceptual understanding of AntiVirus, URL Filtering and spam identification. •Business Audio and Visual Solutions such as projectors and conference systems. •Backup Methodologies and practices. •Understanding of availability Monitoring tools. Qualifications Required: •BTEC / NVQ level education or vendor specific (eg Microsoft / CompTia) certification preferred. •At least 1 years experience in a similar role preferred. Personal Qualities •Trustworthy, responsible, and has good communication skills. •Approachable demeanour with a passion for helping users. •Strong communication skills, both written and verbal. •End user focused with an excellent work ethic driven by providing great customer service. •A self-starter looking to develop both themselves and the role. •Able to take initiative and quick to learn on the job. •Good time keeping A high degree of flexibility is required to deal with a wide range of different hardware and software issues as well as a keen approach to learning new skills when required. The successful candidate will have strong problem-solving skills with a keen eye for detail, and will be interested in providing an extremely high level of IT support whilst adapting to new challenges and learning new skills very quickly. For further details regarding this exciting opportunity please forward a copy of your CV today! Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive I m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd
Main responsibilities:
• 1st / 2nd line support (project support and business as usual)
• Helpdesk administration supporting various clients
• Maintaining and logging faults and projects within the helpdesk system, taking telephone calls to the company whilst proactively ensuring excellent customer service.
• Troubleshooting client IT issues remotely and on site
Essential Skills:
• Ability to follow processes
• Excellent attention to detail
• Willing to learn and develop their skills
• Team player
• Ability to work under pressure
• Excellent customer service
• Working knowledge of current windows operating systems
• PC hardware maintenance skills
• Basic windows server experience
• Basic networking
Experience:
• Experience in a similar role conducting IT support tasks (preferably minimum of a year)
• Worked in a commercial environment
• Customer facing skills
Qualifications:
• Microsoft (MCP) desirable
• Server Operating Systems (MCP, MCSA) desirable
• Full clean driving license
Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://(url removed)/privacy
Oct 29, 2018
Main responsibilities:
• 1st / 2nd line support (project support and business as usual)
• Helpdesk administration supporting various clients
• Maintaining and logging faults and projects within the helpdesk system, taking telephone calls to the company whilst proactively ensuring excellent customer service.
• Troubleshooting client IT issues remotely and on site
Essential Skills:
• Ability to follow processes
• Excellent attention to detail
• Willing to learn and develop their skills
• Team player
• Ability to work under pressure
• Excellent customer service
• Working knowledge of current windows operating systems
• PC hardware maintenance skills
• Basic windows server experience
• Basic networking
Experience:
• Experience in a similar role conducting IT support tasks (preferably minimum of a year)
• Worked in a commercial environment
• Customer facing skills
Qualifications:
• Microsoft (MCP) desirable
• Server Operating Systems (MCP, MCSA) desirable
• Full clean driving license
Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://(url removed)/privacy
Main responsibilities:
• 1st / 2nd line support (project support and business as usual)
• Helpdesk administration supporting various clients
• Maintaining and logging faults and projects within the helpdesk system, taking telephone calls to the company whilst proactively ensuring excellent customer service.
• Troubleshooting client IT issues remotely and on site
Essential Skills:
• Ability to follow processes
• Excellent attention to detail
• Willing to learn and develop their skills
• Team player
• Ability to work under pressure
• Excellent customer service
• Working knowledge of current windows operating systems
• PC hardware maintenance skills
• Basic windows server experience
• Basic networking
Experience:
• Experience in a similar role conducting IT support tasks (preferably minimum of a year)
• Worked in a commercial environment
• Customer facing skills
Qualifications:
• Microsoft (MCP) desirable
• Server Operating Systems (MCP, MCSA) desirable
• Full clean driving license
Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://(url removed)/privacy
Oct 29, 2018
Main responsibilities:
• 1st / 2nd line support (project support and business as usual)
• Helpdesk administration supporting various clients
• Maintaining and logging faults and projects within the helpdesk system, taking telephone calls to the company whilst proactively ensuring excellent customer service.
• Troubleshooting client IT issues remotely and on site
Essential Skills:
• Ability to follow processes
• Excellent attention to detail
• Willing to learn and develop their skills
• Team player
• Ability to work under pressure
• Excellent customer service
• Working knowledge of current windows operating systems
• PC hardware maintenance skills
• Basic windows server experience
• Basic networking
Experience:
• Experience in a similar role conducting IT support tasks (preferably minimum of a year)
• Worked in a commercial environment
• Customer facing skills
Qualifications:
• Microsoft (MCP) desirable
• Server Operating Systems (MCP, MCSA) desirable
• Full clean driving license
Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://(url removed)/privacy
We are working with a prestigious company based in the Didcot area who is looking to expand their Service Desk team with a Service Desk Operator. You should be methodical and well-organised, and have proven experience of working within a team but with the ability also to work independently. This will suit someone technically-minded with experience working within a 1st line helpdesk support role, or similar, looking to extend their experience within a large corporation.
Offer Package:
Salary: £22,249 + shift allowance
Hours: The Desk is staffed from 07:00 to 23:59 UK time, Monday to Friday.
Staff work a staggered timing system in three teams to cover 07:00 to 15:25,
09:35 to 18:00 and 15:35 to 23:59 and are required to work overtime to cover
Bank Holidays and company holidays
Benefits:25 days annual leave plus bank holidays
Employee assistance programme
Generous contributory pension scheme
Cycle to work scheme
Season ticket loans
Childcare voucher scheme
Role purpose:
The service Desk provides the first point of contact for all company services and is the first line of operational support and fault management. The desk is also responsible for the recording, tracking and resolution of all customer queries and complaints.
Primary responsibilities;
Will be expected to be developed and finalised over time and will include but will not be restricted to:
*Liaison with customers, suppliers, other network operators and colleagues
*Record and track queries and complaints and ensure their resolution either by the Service Desk staff or by escalation to other members of the company as appropriate
*Record, track and ensure resolution of operational problems, including those reported to the Service Desk, those identified by Service Desk staff and those notified by automatic network monitoring systems
*Monitor the regional, national and international network systems and services that comprise the company network
*Record and monitor access requests to network points of presence
*Assist in the maintenance of various records and the creation of reports for management purposes and to meet the requirements of the Service Level Agreements
*Contribute to the development of processes and procedures as part of the Management Framework as required within the Service Desk
Candidate Specification:
*Proven experience of working in a service environment, or similar
*Knowledge of Office based IT systems
*Good written and verbal communication skills
*Good telephone manner
*Ability to translate and communicate technical information so that it can be clearly understood by customers and colleagues
*Well organised with a methodical approach to work
*Ability to prioritise workload in order to meet targets
*Able to analyse information and anticipate problems
*Self-motivated with the ability to adapt to changing priorities
*Proven experience of working within a team but with the ability to work independently
If you are interested in the above role and believe you have the skills and experience to be considered then please apply.
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.
If you do not hear back from us within 5 days you have unfortunately been unsuccessful in
your application. Please continue to visit the website for other opportunities.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job
Feb 21, 2016
We are working with a prestigious company based in the Didcot area who is looking to expand their Service Desk team with a Service Desk Operator. You should be methodical and well-organised, and have proven experience of working within a team but with the ability also to work independently. This will suit someone technically-minded with experience working within a 1st line helpdesk support role, or similar, looking to extend their experience within a large corporation.
Offer Package:
Salary: £22,249 + shift allowance
Hours: The Desk is staffed from 07:00 to 23:59 UK time, Monday to Friday.
Staff work a staggered timing system in three teams to cover 07:00 to 15:25,
09:35 to 18:00 and 15:35 to 23:59 and are required to work overtime to cover
Bank Holidays and company holidays
Benefits:25 days annual leave plus bank holidays
Employee assistance programme
Generous contributory pension scheme
Cycle to work scheme
Season ticket loans
Childcare voucher scheme
Role purpose:
The service Desk provides the first point of contact for all company services and is the first line of operational support and fault management. The desk is also responsible for the recording, tracking and resolution of all customer queries and complaints.
Primary responsibilities;
Will be expected to be developed and finalised over time and will include but will not be restricted to:
*Liaison with customers, suppliers, other network operators and colleagues
*Record and track queries and complaints and ensure their resolution either by the Service Desk staff or by escalation to other members of the company as appropriate
*Record, track and ensure resolution of operational problems, including those reported to the Service Desk, those identified by Service Desk staff and those notified by automatic network monitoring systems
*Monitor the regional, national and international network systems and services that comprise the company network
*Record and monitor access requests to network points of presence
*Assist in the maintenance of various records and the creation of reports for management purposes and to meet the requirements of the Service Level Agreements
*Contribute to the development of processes and procedures as part of the Management Framework as required within the Service Desk
Candidate Specification:
*Proven experience of working in a service environment, or similar
*Knowledge of Office based IT systems
*Good written and verbal communication skills
*Good telephone manner
*Ability to translate and communicate technical information so that it can be clearly understood by customers and colleagues
*Well organised with a methodical approach to work
*Ability to prioritise workload in order to meet targets
*Able to analyse information and anticipate problems
*Self-motivated with the ability to adapt to changing priorities
*Proven experience of working within a team but with the ability to work independently
If you are interested in the above role and believe you have the skills and experience to be considered then please apply.
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.
If you do not hear back from us within 5 days you have unfortunately been unsuccessful in
your application. Please continue to visit the website for other opportunities.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job
Advantage Technical Resourcing
Surrey, KT151, United Kingdom
I am urgently seeking a Helpdesk Engineer to be part of a highly skilled IT team responsible for supporting my global clients IT and telecommunications infrastructure globally. You will be working within the function as helpdesk operator and monitoring and maintaining computer systems and services as required. ..... click apply for full job details
Feb 21, 2016
I am urgently seeking a Helpdesk Engineer to be part of a highly skilled IT team responsible for supporting my global clients IT and telecommunications infrastructure globally. You will be working within the function as helpdesk operator and monitoring and maintaining computer systems and services as required. ..... click apply for full job details