ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
IT Sales Administrator Potterne, Devizes Full Time; although part time & school hours options available £25,000 per annum Oakford is a substantial Cloud and Managed IT Service Provider supplying technical services from our bases in Wiltshire and Dorset. We are looking for a number of friendly new faces to join our growing team of 70 professionals. We are among the Elite in our industry and pride ourselves on our integrity, knowledge and experience. We have a great reputation and are consistently growing our business and we have seen no impact from the current economic climate. We are already the largest provider of services in this geography but are looking to improve our support and relationships with these accounts while growing more business in the area. The successful candidate will work with a high degree of autonomy within a small team. While self-sufficient, the candidate will need to be aware of the skills of other team members and use them when required, while at the same time being available to assist in his or her area of greatest expertise when requested to do so by other team members. We offer great opportunities to learn new skills and with our sound growth the prospects for career advancement are excellent. The Sales Administrator role works closely with the Sales, Project, Production and Finance teams to be the central point of contact for quotes, sales order processing and delivery schedules for both internal colleagues and customers. The primary purpose of the role is to manage the full internal sales process on behalf of the sales team and to be the first point of contact for sales order queries, passing specialist queries to the right person and/or requesting and collating the required information to respond directly. Are you the right person for the job? In order to apply for this role, you must have the following experience A commercial awareness of the benefits of common business technologies is expected knowing how to spot opportunities and pass them to account management for handling Excellent communication skills, suitable for talking with customers from all levels of an organisation, are essential Experience with Microsoft Word and Excel as well as research via the Internet Confident use of email communication via Microsoft Outlook A positive, happy and confident approach to work What will your role look like? Help to maintain a mutually beneficial and positive working relationship with customers Provide a slick and informative sales order process for both colleagues and customers to experience Work with the business development manager to ensure the company is completing profitable business transactions Conduct regular market research for competitive products Work closely with the Oakford finance team and suppliers to ensure the correct delivery expectations are set for clients and colleagues Be a positive first point of contact for all sales, delivery and return enquiries from customers and colleagues. Maintain ownership of any challenges, keeping customers informed throughout the resolution process. Manage schedules of consultants Manage contract renewals with customers Assist with the organisation of internal and client projects What can you expect in return? 24 days paid holiday + Bank Holidays (rising with length of service) Onsite fitness suite Childcare, eyecare and cycle to work scheme Perk scheme Employment anniversary awards Company funded social events Laptop and mobile phone Company contributory pension scheme What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
Apr 30, 2024
Full time
IT Sales Administrator Potterne, Devizes Full Time; although part time & school hours options available £25,000 per annum Oakford is a substantial Cloud and Managed IT Service Provider supplying technical services from our bases in Wiltshire and Dorset. We are looking for a number of friendly new faces to join our growing team of 70 professionals. We are among the Elite in our industry and pride ourselves on our integrity, knowledge and experience. We have a great reputation and are consistently growing our business and we have seen no impact from the current economic climate. We are already the largest provider of services in this geography but are looking to improve our support and relationships with these accounts while growing more business in the area. The successful candidate will work with a high degree of autonomy within a small team. While self-sufficient, the candidate will need to be aware of the skills of other team members and use them when required, while at the same time being available to assist in his or her area of greatest expertise when requested to do so by other team members. We offer great opportunities to learn new skills and with our sound growth the prospects for career advancement are excellent. The Sales Administrator role works closely with the Sales, Project, Production and Finance teams to be the central point of contact for quotes, sales order processing and delivery schedules for both internal colleagues and customers. The primary purpose of the role is to manage the full internal sales process on behalf of the sales team and to be the first point of contact for sales order queries, passing specialist queries to the right person and/or requesting and collating the required information to respond directly. Are you the right person for the job? In order to apply for this role, you must have the following experience A commercial awareness of the benefits of common business technologies is expected knowing how to spot opportunities and pass them to account management for handling Excellent communication skills, suitable for talking with customers from all levels of an organisation, are essential Experience with Microsoft Word and Excel as well as research via the Internet Confident use of email communication via Microsoft Outlook A positive, happy and confident approach to work What will your role look like? Help to maintain a mutually beneficial and positive working relationship with customers Provide a slick and informative sales order process for both colleagues and customers to experience Work with the business development manager to ensure the company is completing profitable business transactions Conduct regular market research for competitive products Work closely with the Oakford finance team and suppliers to ensure the correct delivery expectations are set for clients and colleagues Be a positive first point of contact for all sales, delivery and return enquiries from customers and colleagues. Maintain ownership of any challenges, keeping customers informed throughout the resolution process. Manage schedules of consultants Manage contract renewals with customers Assist with the organisation of internal and client projects What can you expect in return? 24 days paid holiday + Bank Holidays (rising with length of service) Onsite fitness suite Childcare, eyecare and cycle to work scheme Perk scheme Employment anniversary awards Company funded social events Laptop and mobile phone Company contributory pension scheme What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
Senior Salesforce Administrator required for my large client. The role will be working from home but the closer you are to Manchester the better. You Ensure consistent daily operations (BAU), oversee and lead platform configurations, covering; Objects, Record Types, Dynamic Forms/FlexiPages, Custom Fields, and Automation Flows and Validation Rules. User Management & Training: Supervise user setup, demonstrating a thorough understanding of roles, profiles, permissions, perm set groups and licence types. Provide ongoing functional guidance and support to Salesforce users and stakeholders supporting the Commercial Insights Team. Project Collaboration: Collaborate with the Senior Salesforce Platform Manager to facilitate the planning and implementation of projects. Collaborate with Business Analysts to conduct discovery sessions, meticulously scope requirements, support in the creation and validation of user stories and acceptance criteria and define best in class solutions. Provide crucial insights during requirement gatherings and direct playback sessions with Key Stakeholders, including both Regional and Country Delegated Administrators. Quality Oversight: Consistently review the Salesforce platform to ensure data accuracy across the group, working with Regional and Country Delegated Admins and the Commercial Insights Team promoting both efficiency and effectiveness. Governance & Documentation: Lead and reinforce a robust data governance framework, assuring data uniformity and compliance with regulations. Keep detailed documentation of platform configurations, organisational standards, and change management processes. Performance Analysis: Evaluate Salesforce performance metrics on a regular basis, advocating for and implementing improvements as deemed necessary. Insightful Reporting: Design and maintain recurring reports and dashboards, offering significant insights and bolstering the initiatives of the Group Commercial Insights division. Experience 3 years of hands-on SFDC experience Excellent communication, presentation skills and a proactive attitude. Experience with Sales Cloud and Service Cloud implementations. Minimum Certifications: Salesforce ADM-201 Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Business Analyst. Advantageous; Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Marketing Cloud Account Engagement Consultant. Full right to work in the UK
Apr 30, 2024
Full time
Senior Salesforce Administrator required for my large client. The role will be working from home but the closer you are to Manchester the better. You Ensure consistent daily operations (BAU), oversee and lead platform configurations, covering; Objects, Record Types, Dynamic Forms/FlexiPages, Custom Fields, and Automation Flows and Validation Rules. User Management & Training: Supervise user setup, demonstrating a thorough understanding of roles, profiles, permissions, perm set groups and licence types. Provide ongoing functional guidance and support to Salesforce users and stakeholders supporting the Commercial Insights Team. Project Collaboration: Collaborate with the Senior Salesforce Platform Manager to facilitate the planning and implementation of projects. Collaborate with Business Analysts to conduct discovery sessions, meticulously scope requirements, support in the creation and validation of user stories and acceptance criteria and define best in class solutions. Provide crucial insights during requirement gatherings and direct playback sessions with Key Stakeholders, including both Regional and Country Delegated Administrators. Quality Oversight: Consistently review the Salesforce platform to ensure data accuracy across the group, working with Regional and Country Delegated Admins and the Commercial Insights Team promoting both efficiency and effectiveness. Governance & Documentation: Lead and reinforce a robust data governance framework, assuring data uniformity and compliance with regulations. Keep detailed documentation of platform configurations, organisational standards, and change management processes. Performance Analysis: Evaluate Salesforce performance metrics on a regular basis, advocating for and implementing improvements as deemed necessary. Insightful Reporting: Design and maintain recurring reports and dashboards, offering significant insights and bolstering the initiatives of the Group Commercial Insights division. Experience 3 years of hands-on SFDC experience Excellent communication, presentation skills and a proactive attitude. Experience with Sales Cloud and Service Cloud implementations. Minimum Certifications: Salesforce ADM-201 Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Business Analyst. Advantageous; Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Marketing Cloud Account Engagement Consultant. Full right to work in the UK
Salesforce Business Analyst An exciting opportunity has arisen for a Salesforce Business Analyst to join a leading private bank where you will be expected to go their Northampton office three times a week. This leading organisation are looking for a Salesforce Business Analyst who has experience of the Salesforce lifecycle as well as leading sprint teams. As the Salesforce Business Analyst you will be working closely with a wide range of stakeholders including Product Owners and Developers so being a confident communicator is essential. You will get the opportunity to work on several exciting and vital projects to ensure the development of the organisations Salesforce System continues to improve. The Salesforce Business Analyst will have a vast amount of experience working with the SFDC platform and partner ecosystems while also having knowledge of Agile ways of working to be able to hit the ground running. It is also important that you are a self-starter who has full application lifecycle knowledge including design, development, change control, UAT, deployment and supportable to work with a wide range of stakeholders. The interview process will be fully remote, and they are looking for candidates to start ASAP. Skills required for the Salesforce Business Analyst are: - Previous experience as a Salesforce Business Analyst- Knowledge Salesforce applications- Good communication skills, written and verbal to interact with key stakeholders. Salesforce Business Analyst / Business Analyst / Salesforce Administrator Location: Northampton (Hybrid, Three times a week in office) Salary: £55,000 - £65,000 Apply now for immediate consideration regarding this excellent opportunity! Understanding Recruitment is acting as an employment agency for this vacancy.
Apr 30, 2024
Full time
Salesforce Business Analyst An exciting opportunity has arisen for a Salesforce Business Analyst to join a leading private bank where you will be expected to go their Northampton office three times a week. This leading organisation are looking for a Salesforce Business Analyst who has experience of the Salesforce lifecycle as well as leading sprint teams. As the Salesforce Business Analyst you will be working closely with a wide range of stakeholders including Product Owners and Developers so being a confident communicator is essential. You will get the opportunity to work on several exciting and vital projects to ensure the development of the organisations Salesforce System continues to improve. The Salesforce Business Analyst will have a vast amount of experience working with the SFDC platform and partner ecosystems while also having knowledge of Agile ways of working to be able to hit the ground running. It is also important that you are a self-starter who has full application lifecycle knowledge including design, development, change control, UAT, deployment and supportable to work with a wide range of stakeholders. The interview process will be fully remote, and they are looking for candidates to start ASAP. Skills required for the Salesforce Business Analyst are: - Previous experience as a Salesforce Business Analyst- Knowledge Salesforce applications- Good communication skills, written and verbal to interact with key stakeholders. Salesforce Business Analyst / Business Analyst / Salesforce Administrator Location: Northampton (Hybrid, Three times a week in office) Salary: £55,000 - £65,000 Apply now for immediate consideration regarding this excellent opportunity! Understanding Recruitment is acting as an employment agency for this vacancy.
Davidhorn is a leading provider of digital interviewing solutions. With over 40 years of experience in the industry, we are among the leaders in our field. We are dedicated to delivering exceptional service and innovative solutions to our clients. Due to exponential global growth, we are seeking a detail orientated, organized and reliable administrative assistant to join our busy team in Luton, Bedfordshire. The ideal candidate will provide efficient and professional support in the day to operation of business activities whilst working as part of our experienced admin team. Experience in Export will be a major advantage for this role. Responsibilities Order processing, handing orders by phone and email. Answer incoming telephone calls and general emails in a professional manner. Prepare basic quotes and invoices and send to customers while documenting them accurately. Assist and carry out export admin. Support the team on day to day operations. Ensure the internal CRM is up to date and accurate. A high level of accuracy Liaising with customers and delivering a high level of customer support. General admin duties where required. Welcoming visitors to the office where necessary. We will provide on site training for our specific CRM system and on going support from our experienced team to assist you in being self sufficient as quickly as possible. This role requires a high level of accuracy in your work and we are seeking someone reliable to join the team working in the office every day. We are looking to fill this role as soon as possible. We are offering a competitive basic salary depending on experience and having experience in export would be a massive advantage in this role.
Apr 30, 2024
Full time
Davidhorn is a leading provider of digital interviewing solutions. With over 40 years of experience in the industry, we are among the leaders in our field. We are dedicated to delivering exceptional service and innovative solutions to our clients. Due to exponential global growth, we are seeking a detail orientated, organized and reliable administrative assistant to join our busy team in Luton, Bedfordshire. The ideal candidate will provide efficient and professional support in the day to operation of business activities whilst working as part of our experienced admin team. Experience in Export will be a major advantage for this role. Responsibilities Order processing, handing orders by phone and email. Answer incoming telephone calls and general emails in a professional manner. Prepare basic quotes and invoices and send to customers while documenting them accurately. Assist and carry out export admin. Support the team on day to day operations. Ensure the internal CRM is up to date and accurate. A high level of accuracy Liaising with customers and delivering a high level of customer support. General admin duties where required. Welcoming visitors to the office where necessary. We will provide on site training for our specific CRM system and on going support from our experienced team to assist you in being self sufficient as quickly as possible. This role requires a high level of accuracy in your work and we are seeking someone reliable to join the team working in the office every day. We are looking to fill this role as soon as possible. We are offering a competitive basic salary depending on experience and having experience in export would be a massive advantage in this role.
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
Apr 30, 2024
Full time
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
CRM Administrator £24k (pro rata), Part time, Temp-to-Perm - 20-25hrs p/wHove, Hybrid Our impressive Software as a service (SAAS) client are looking for a part time CRM Administrator to assist with day-to-day tasks associated with their new CRM system. In this role, you will interface with customers, demonstrate the system to potential customers amongst other tasks.The role: Management of data entry (inserting documents onto the built platform) and quality control Maintaining and updating customer data on system and CRM (salesforce) Dealing with support enquiries from existing customers including walkthroughs/training when needed Providing demos to new enquirers to support the sales team Monitoring of the system including payments via direct debit Requirements: Education to 'A' level or similar as a minimum Strong aptitude, initiative and attention to detail Previous administration experience - 2+ years preferred Microsoft Office and keyboard skills essential Good organisational skills Ability to work with SalesForce or similar CRM This is a part time role with hours between 10am - 2pm (flexible), Monday to Friday, 20-25hrs p/w. Interested? Please send your CV over ASAP.
Apr 30, 2024
Full time
CRM Administrator £24k (pro rata), Part time, Temp-to-Perm - 20-25hrs p/wHove, Hybrid Our impressive Software as a service (SAAS) client are looking for a part time CRM Administrator to assist with day-to-day tasks associated with their new CRM system. In this role, you will interface with customers, demonstrate the system to potential customers amongst other tasks.The role: Management of data entry (inserting documents onto the built platform) and quality control Maintaining and updating customer data on system and CRM (salesforce) Dealing with support enquiries from existing customers including walkthroughs/training when needed Providing demos to new enquirers to support the sales team Monitoring of the system including payments via direct debit Requirements: Education to 'A' level or similar as a minimum Strong aptitude, initiative and attention to detail Previous administration experience - 2+ years preferred Microsoft Office and keyboard skills essential Good organisational skills Ability to work with SalesForce or similar CRM This is a part time role with hours between 10am - 2pm (flexible), Monday to Friday, 20-25hrs p/w. Interested? Please send your CV over ASAP.
Pre-Sales Cloud Consultant - To 80K (Uncapped Commission) (Looking for candidates based in Glasgow, Manchester or London) Lorien is proud to be supporting our digital solutions client as they look to recruit a new Pre-Sales Cloud Consultant due to a boom in business demand. In this position, you'll have the chance to support their key client base, provide professional guidance and technical assistance, allowing them to make effective decisions on integrating cloud solutions. This position will work alongside the Cloud Team to provide successful pre-sales engagements and ensure customer satisfaction. This is an exciting role with a hot desk to tackle and expand out from day one, and a key post within a business with exciting projects underway left, right and centre. You will be a proactive and driven character, able to identify opportunities to leverage existing relationships and form new and lasting impressions and you'll meet with clients face-to-face to ascertain and fulfil business requirements, acting as the face of the company and delivering value. The role: Travel to, and liaise with customers to understand business needs, barriers, and technical objectives Use this information to design and build AWS-based solutions tackling key business requirements Present demonstrations and proof-of-concepts to express the scope and value of AWS solutions, pertaining to customer objectives Draft technical proposals and intended solutions/architectures Communicate across multiple teams, including engineering, sales, product management About you: The ideal candidate will be familiar with the following technologies and skills: Background with AWS solutions, including networking, security, analytics, storage, and databases Track record of building and designing cloud solutions and services Previous knowledge in a sales/technical sales/pre-sales environment, ideally within the cloud domain Effective communication skills, plus the ability to liaise with individuals at all levels and deliver presentations Any AWS certifications (including Certified Developer/Certified SysOps Administrator/Certified Solutions Architect) would be greatly desired Our client is offering some great benefits alongside the remuneration package, such as uncapped commission, progressive opportunities alongside personal development, including training programs, and expensed travel where required to different client sites. If you're interested in being part of an innovative, growing organisation whilst they expand their client base then please send in an application! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 30, 2024
Full time
Pre-Sales Cloud Consultant - To 80K (Uncapped Commission) (Looking for candidates based in Glasgow, Manchester or London) Lorien is proud to be supporting our digital solutions client as they look to recruit a new Pre-Sales Cloud Consultant due to a boom in business demand. In this position, you'll have the chance to support their key client base, provide professional guidance and technical assistance, allowing them to make effective decisions on integrating cloud solutions. This position will work alongside the Cloud Team to provide successful pre-sales engagements and ensure customer satisfaction. This is an exciting role with a hot desk to tackle and expand out from day one, and a key post within a business with exciting projects underway left, right and centre. You will be a proactive and driven character, able to identify opportunities to leverage existing relationships and form new and lasting impressions and you'll meet with clients face-to-face to ascertain and fulfil business requirements, acting as the face of the company and delivering value. The role: Travel to, and liaise with customers to understand business needs, barriers, and technical objectives Use this information to design and build AWS-based solutions tackling key business requirements Present demonstrations and proof-of-concepts to express the scope and value of AWS solutions, pertaining to customer objectives Draft technical proposals and intended solutions/architectures Communicate across multiple teams, including engineering, sales, product management About you: The ideal candidate will be familiar with the following technologies and skills: Background with AWS solutions, including networking, security, analytics, storage, and databases Track record of building and designing cloud solutions and services Previous knowledge in a sales/technical sales/pre-sales environment, ideally within the cloud domain Effective communication skills, plus the ability to liaise with individuals at all levels and deliver presentations Any AWS certifications (including Certified Developer/Certified SysOps Administrator/Certified Solutions Architect) would be greatly desired Our client is offering some great benefits alongside the remuneration package, such as uncapped commission, progressive opportunities alongside personal development, including training programs, and expensed travel where required to different client sites. If you're interested in being part of an innovative, growing organisation whilst they expand their client base then please send in an application! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Infrastructure Solutions Specialist - Cambridge As an Infrastructure Solutions Specialist, you will play a pivotal role in ensuring the smooth daily operation of our client's businesses by accurately and efficiently meeting their client's requirements. You will act as a technical lead, designing technical solutions, delivering projects, and fulfilling service requests using your extensive technical knowledge and experience. Responsibilities: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Assess and comprehensively document current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the team for collaboration where necessary. Guide and support colleagues through mentoring, coaching, and documentation creation. Continuously improve knowledge across various software and hardware technologies. Liaise with third-party support for ticket resolution as appropriate. Collaborate with our Sales team to propose improvements to client infrastructures/systems. Proactively research new IT technologies for innovation and best practices. Travel to client sites across the UK to lead technical installation, implementation, and delivery of projects. Essential Criteria: Education/Qualifications: Relevant IT qualification (e.g., NVQ, Diploma, or Degree). MCSA Windows Server 2016-22 or equivalent. MTA: Networking, Security, and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals. Desirable Criteria: Microsoft 365 Certified: Modern Desktop Administrator Associate. Microsoft 365 Certified: Fundamentals or equivalent. Microsoft Exchange qualifications. Experience/Skills: Working knowledge of various IT systems, including Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services, and Active Directory & Windows Operating Systems. Strong understanding of IT Networking principles. Experience managing Firewall technologies, virtualization technologies, and cloud technologies. Proficiency in Microsoft 365 technologies, backup/disaster recovery solutions, and Endpoint Security and Management. Previous experience working with a variety of clients across multiple industries. Ability to make decisions, prioritize, and proactively problem-solve. Understanding of GDPR principles and Cyber Security. Holder of a full, clean driving license. Interested? Please Click Apply Now! Infrastructure Solutions Specialist - Cambridge
Apr 30, 2024
Full time
Infrastructure Solutions Specialist - Cambridge As an Infrastructure Solutions Specialist, you will play a pivotal role in ensuring the smooth daily operation of our client's businesses by accurately and efficiently meeting their client's requirements. You will act as a technical lead, designing technical solutions, delivering projects, and fulfilling service requests using your extensive technical knowledge and experience. Responsibilities: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Assess and comprehensively document current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the team for collaboration where necessary. Guide and support colleagues through mentoring, coaching, and documentation creation. Continuously improve knowledge across various software and hardware technologies. Liaise with third-party support for ticket resolution as appropriate. Collaborate with our Sales team to propose improvements to client infrastructures/systems. Proactively research new IT technologies for innovation and best practices. Travel to client sites across the UK to lead technical installation, implementation, and delivery of projects. Essential Criteria: Education/Qualifications: Relevant IT qualification (e.g., NVQ, Diploma, or Degree). MCSA Windows Server 2016-22 or equivalent. MTA: Networking, Security, and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals. Desirable Criteria: Microsoft 365 Certified: Modern Desktop Administrator Associate. Microsoft 365 Certified: Fundamentals or equivalent. Microsoft Exchange qualifications. Experience/Skills: Working knowledge of various IT systems, including Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services, and Active Directory & Windows Operating Systems. Strong understanding of IT Networking principles. Experience managing Firewall technologies, virtualization technologies, and cloud technologies. Proficiency in Microsoft 365 technologies, backup/disaster recovery solutions, and Endpoint Security and Management. Previous experience working with a variety of clients across multiple industries. Ability to make decisions, prioritize, and proactively problem-solve. Understanding of GDPR principles and Cyber Security. Holder of a full, clean driving license. Interested? Please Click Apply Now! Infrastructure Solutions Specialist - Cambridge
Accounts Assistant - Full time - office based - Waltham Abbey 24-25,00 per annum The Job We are looking to recruit an Accounts Assistant reporting to the Financial Accountant. The purpose of the role will be to support the Finance team by managing the transactional finance with the sales and purchase ledgers along with bank reconciliation. Responsibilities Purchase Ledger - process invoices including matching to purchase orders and coding to ledger, reconciliation of supplier statements and updating supplier information where necessary. Posting and allocating payments/receipts as per daily bank statements and bank reconciliations and ad hoc payments Supporting Financial Accountant in daily tasks, including general administration and maintaining organised record keeping of financial information. Assist with ad-hoc data entry processes. Creating monthly sales invoices Support finance teams in annual audit activities The above duties are subject to change as the role grows to meet the needs of the business. Essential Skills and Attributes Sage200 experience would be advantageous, but training will be provided. Excellent computer skills and the ability to learn, understand and use computer-based software. Able to work independently as well as part of a small team and able to communicate well with colleagues both face to face and over the telephone. Ability to prioritise with an organised and methodical approach to work with a strong attention to detail. Happy to support a busy office with admin, filing, dealing with incoming mail, answering the telephone and emails. AAT level 2 (desirable) or equivalent experience Benefits to you 20 days holiday (increasing a day per annum on completion of 2 years employment to a maximum of 25 days). Annual leave years entitlement is from 1st January to 31st December. Pension Scheme Enrolment into the Death in Service Scheme Paid breaks twice a day and provide provisions for breakfast and lunch. Beverages and fruit at break times Employee discount on a mobile handset 5 days full sick pay All-inclusive Company outings and Christmas events 500 referral payment for new staff recommendations (on completion of probationary period) Moden and comfortable working environment.
Apr 30, 2024
Full time
Accounts Assistant - Full time - office based - Waltham Abbey 24-25,00 per annum The Job We are looking to recruit an Accounts Assistant reporting to the Financial Accountant. The purpose of the role will be to support the Finance team by managing the transactional finance with the sales and purchase ledgers along with bank reconciliation. Responsibilities Purchase Ledger - process invoices including matching to purchase orders and coding to ledger, reconciliation of supplier statements and updating supplier information where necessary. Posting and allocating payments/receipts as per daily bank statements and bank reconciliations and ad hoc payments Supporting Financial Accountant in daily tasks, including general administration and maintaining organised record keeping of financial information. Assist with ad-hoc data entry processes. Creating monthly sales invoices Support finance teams in annual audit activities The above duties are subject to change as the role grows to meet the needs of the business. Essential Skills and Attributes Sage200 experience would be advantageous, but training will be provided. Excellent computer skills and the ability to learn, understand and use computer-based software. Able to work independently as well as part of a small team and able to communicate well with colleagues both face to face and over the telephone. Ability to prioritise with an organised and methodical approach to work with a strong attention to detail. Happy to support a busy office with admin, filing, dealing with incoming mail, answering the telephone and emails. AAT level 2 (desirable) or equivalent experience Benefits to you 20 days holiday (increasing a day per annum on completion of 2 years employment to a maximum of 25 days). Annual leave years entitlement is from 1st January to 31st December. Pension Scheme Enrolment into the Death in Service Scheme Paid breaks twice a day and provide provisions for breakfast and lunch. Beverages and fruit at break times Employee discount on a mobile handset 5 days full sick pay All-inclusive Company outings and Christmas events 500 referral payment for new staff recommendations (on completion of probationary period) Moden and comfortable working environment.
HPC (Linux) Administrator Up to £45,000 + Benefits Fully Remote post training Since 2002, our client has been a leading supplier of Unix and Linux high-performance computing solutions for higher education, research, and industry sectors across the UK & Ireland. They offer tailored hardware, software, and services to cater to the most challenging HPC, Storage, Cloud, and AI demands. Boasting in-house professional services and top-tier partnerships, they guide their clientele seamlessly from the initial idea to the delivery of turn-key HPC, Storage, Cloud, and AI solutions. The Role: As a Virtual HPC Administrator (VHPCA), your main responsibility is providing proactive managed services support provision to all entitled customers in line with purchased service level agreements. Key Responsibilities: Provide proactive Managed Services support to entitled customers in line with purchased service level agreements, adhering to best practices and vendor requirements. Support external customer environments as well as internal customer environments. Adhere to safety protocols and agreed-upon risk assessments and method statements. Attend customer sites as required. Collaborate effectively with colleagues across various departments including Sales, Presales, Operations, Project Management, Deployment, and Support. Maintain accessibility via email, telephone, and instant messaging during work hours. Present a professional demeanor while performing your scope of work. Ensure accurate maintenance of out-of-office alerts and work calendars. Provide regular progress updates to Operations & Project Management. Adhere to ISO9001 processes. Personal Specification: Proficiency in Linux/Unix administration. Strong scripting skills in BASH/Python. Familiarity with configuration management tools, source code management, networking (TCP/IP), monitoring tools, virtualization, and containerization. Basic Windows administration skills. Progression Opportunities: Our client is a rapidly growing business, therefore, they support employees who show an interest or flair for specialties within technology fields. Opportunities for progression into senior roles within the Storage team or other departments are available for individuals showing exceptional skills and dedication. Benefits: Pension Scheme with company & personal contribution options. Corporate Health Scheme including BUPA and Westfield Health. Life cover and critical illness cover. Comprehensive training opportunities. 25 working days of annual leave plus bank holidays. Cycle to Work Scheme. Electric Car Scheme. 5% annual bonus based on personal & company performance. Join our client's team and be part of their dynamic and growing company, where your contributions are valued and opportunities for advancement are available for those who seize them.
Apr 30, 2024
Full time
HPC (Linux) Administrator Up to £45,000 + Benefits Fully Remote post training Since 2002, our client has been a leading supplier of Unix and Linux high-performance computing solutions for higher education, research, and industry sectors across the UK & Ireland. They offer tailored hardware, software, and services to cater to the most challenging HPC, Storage, Cloud, and AI demands. Boasting in-house professional services and top-tier partnerships, they guide their clientele seamlessly from the initial idea to the delivery of turn-key HPC, Storage, Cloud, and AI solutions. The Role: As a Virtual HPC Administrator (VHPCA), your main responsibility is providing proactive managed services support provision to all entitled customers in line with purchased service level agreements. Key Responsibilities: Provide proactive Managed Services support to entitled customers in line with purchased service level agreements, adhering to best practices and vendor requirements. Support external customer environments as well as internal customer environments. Adhere to safety protocols and agreed-upon risk assessments and method statements. Attend customer sites as required. Collaborate effectively with colleagues across various departments including Sales, Presales, Operations, Project Management, Deployment, and Support. Maintain accessibility via email, telephone, and instant messaging during work hours. Present a professional demeanor while performing your scope of work. Ensure accurate maintenance of out-of-office alerts and work calendars. Provide regular progress updates to Operations & Project Management. Adhere to ISO9001 processes. Personal Specification: Proficiency in Linux/Unix administration. Strong scripting skills in BASH/Python. Familiarity with configuration management tools, source code management, networking (TCP/IP), monitoring tools, virtualization, and containerization. Basic Windows administration skills. Progression Opportunities: Our client is a rapidly growing business, therefore, they support employees who show an interest or flair for specialties within technology fields. Opportunities for progression into senior roles within the Storage team or other departments are available for individuals showing exceptional skills and dedication. Benefits: Pension Scheme with company & personal contribution options. Corporate Health Scheme including BUPA and Westfield Health. Life cover and critical illness cover. Comprehensive training opportunities. 25 working days of annual leave plus bank holidays. Cycle to Work Scheme. Electric Car Scheme. 5% annual bonus based on personal & company performance. Join our client's team and be part of their dynamic and growing company, where your contributions are valued and opportunities for advancement are available for those who seize them.
Administrator, East Kilbride, Salary £23,000 to £26,000 per annum + Fantastic Pension, 34 Days Holidays & More! Administrator required to join a growing team working for a leading Technical Infrastructure Solutions Provider. The Administrator will be responsible for providing administrative support to the business sales team. The Administrator will receive: Competitive salary up to £26,000 per annum Exciting training and development opportunities Opportunities of progression. Company pension. 34 days holiday per year. Key responsibilities of the Administrator: Preparation of quotations for the sales department, to be provided to the client. Producing monthly reports on performance of the department. Updating salesforce system with sales information, and prospective client information. Daily contact with a wide customer base, via telephone and email. Ad hoc administrative tasks to support the sales function. The Administrator will have: Previous experience working in a similar role within a busy office environment. Excellent communication skills. Great attention to detail. If you are looking for your next role with accelerating training and development opportunities, this role will provide you with the next step in your career, apply now! Note: Only applicants with the right to work in the UK will be considered. We do not provide work visas; this must be handled before applying.
Apr 30, 2024
Full time
Administrator, East Kilbride, Salary £23,000 to £26,000 per annum + Fantastic Pension, 34 Days Holidays & More! Administrator required to join a growing team working for a leading Technical Infrastructure Solutions Provider. The Administrator will be responsible for providing administrative support to the business sales team. The Administrator will receive: Competitive salary up to £26,000 per annum Exciting training and development opportunities Opportunities of progression. Company pension. 34 days holiday per year. Key responsibilities of the Administrator: Preparation of quotations for the sales department, to be provided to the client. Producing monthly reports on performance of the department. Updating salesforce system with sales information, and prospective client information. Daily contact with a wide customer base, via telephone and email. Ad hoc administrative tasks to support the sales function. The Administrator will have: Previous experience working in a similar role within a busy office environment. Excellent communication skills. Great attention to detail. If you are looking for your next role with accelerating training and development opportunities, this role will provide you with the next step in your career, apply now! Note: Only applicants with the right to work in the UK will be considered. We do not provide work visas; this must be handled before applying.
Digital Marketing Assistant Are you passionate about digital marketing and eager to kickstart your career in a dynamic, fast-paced environment? Inspire Resourcing are seeking a talented Digital Marketing Assistant to join a business based in Derbyshire. If you're a creative thinker with a knack for analytics and a drive to excel, Inspire Resourcing want to hear from you! This is a fantastic opportunity to join a friendly, market leading business with opportunities to further develop your career as a Digital Marketing Assistant. Duties: Update website content using CMS (WordPress). Create engaging content and execute marketing campaigns. Create and maintain product literature and brochures (QuarkXPress). Create graphics and adverts for online and print platforms (Photoshop and Illustrator). Assist with the creation of videos and photo content to support marketing activities. Assist with social media channels in order to increase audience reach. Assist sales with lead generation and tender specifications using Tenderlake. Monitor and answer Web enquires. Update and maintain marketing questionnaires. Be part of organising trade shows and conference events Manage & maintain levels of corporate gifts for marketing activities. Requirements: Basic understanding Wordpress CMS. Familiarity with website analytics tools (Google Analytics). Experience with QuarkXpress would be beneficial (training can be provided). Experience with Adobe suite. An artistic eye. Basic understanding of SEO principles. Knowledge of digital marketing elements (websites, mobile, social media, search, etc.). Passion for digital marketing and a desire to learn and innovate. Attention to detail and commitment to quality. Proficiency in Microsoft Excel and Word. Be able to work unsupervised and on their own initiative. Results-oriented Confident in face-to-face discussion/exhibition environments A natural forward planner A willingness and ability to occasionally travel worldwide. Ability to get on with others and be a team-player. Able and willing to work extended hours on occasions when required. Be able to obtain media content from all stakeholders and keep the companies brand alive in the digital marketplace. If you're ready to dive into the world of Digital Marketing and make an impact, hit apply now! We also have vacancies for administrators, drivers, accountants, FLT, welders, warehouse, IT, Sales, CNC machinists, Buyers and a
Apr 30, 2024
Full time
Digital Marketing Assistant Are you passionate about digital marketing and eager to kickstart your career in a dynamic, fast-paced environment? Inspire Resourcing are seeking a talented Digital Marketing Assistant to join a business based in Derbyshire. If you're a creative thinker with a knack for analytics and a drive to excel, Inspire Resourcing want to hear from you! This is a fantastic opportunity to join a friendly, market leading business with opportunities to further develop your career as a Digital Marketing Assistant. Duties: Update website content using CMS (WordPress). Create engaging content and execute marketing campaigns. Create and maintain product literature and brochures (QuarkXPress). Create graphics and adverts for online and print platforms (Photoshop and Illustrator). Assist with the creation of videos and photo content to support marketing activities. Assist with social media channels in order to increase audience reach. Assist sales with lead generation and tender specifications using Tenderlake. Monitor and answer Web enquires. Update and maintain marketing questionnaires. Be part of organising trade shows and conference events Manage & maintain levels of corporate gifts for marketing activities. Requirements: Basic understanding Wordpress CMS. Familiarity with website analytics tools (Google Analytics). Experience with QuarkXpress would be beneficial (training can be provided). Experience with Adobe suite. An artistic eye. Basic understanding of SEO principles. Knowledge of digital marketing elements (websites, mobile, social media, search, etc.). Passion for digital marketing and a desire to learn and innovate. Attention to detail and commitment to quality. Proficiency in Microsoft Excel and Word. Be able to work unsupervised and on their own initiative. Results-oriented Confident in face-to-face discussion/exhibition environments A natural forward planner A willingness and ability to occasionally travel worldwide. Ability to get on with others and be a team-player. Able and willing to work extended hours on occasions when required. Be able to obtain media content from all stakeholders and keep the companies brand alive in the digital marketplace. If you're ready to dive into the world of Digital Marketing and make an impact, hit apply now! We also have vacancies for administrators, drivers, accountants, FLT, welders, warehouse, IT, Sales, CNC machinists, Buyers and a
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 30, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
- Tester - Hybrid (very flexible) - Cheshire - Excellent benefits - £45,000 - Calling all Testers . Do you want to work for the UK s leading provider and administrator of service plans, trusted by 15 of the world s foremost vehicle manufacturers - they are truly masters of aftersales relationships between car manufacturers and dealerships, delivering world-class customer service and support for post-sales care. You'll be joining a forward-thinking development team where you will perform manual and regression testing of web sites, APIs, business logic and reports, as required, and support the team in their increasing adoption of automated testing of new software. You'll ensure good quality software is delivered in line with timescales and produce easy to understand test cases and test scripts and providing a full audit of testing undertaken. This role holder will also act as a point of contact with commercial and operational stakeholders in their execution of User Acceptance Testing and provide support to the business in relation to errors identified in Production Software. What will you be up to with the development team? Support the delivery of new software and reporting requirements to the business through effective prioritisation and scheduling of work. Define, gather and manage the test data to support test cases for both functional (user stories) and non-functional requirements (NFRs). Execute test scripts making sure that any deviation between actual and expected results is clear at all times. Defect resolution / reduction through collaboration and communication with business and team members. Support a culture of continuous improvement with a focus on leveraging technical toolsets to provide the business with informative and trusted reporting. What it takes for you to join the team Knowledge of software development lifecycles. Experience of mastering new business systems and processes. Experience of Reports testing would be desirable. Knowledge of source control systems and implementing change control. JIRA and Test Management and scripting tools. Effective test design, test planning and scheduling. Creation of test cases from requirements. Experience of automated test tools. Ready for the challenge? Apply now and we'll be in touch shortly. Skills- Tester, Test Analyst, Software Test Analyst, manual testing, automated/regression testing, SDLC, JIRA, UAT Testing Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
- Tester - Hybrid (very flexible) - Cheshire - Excellent benefits - £45,000 - Calling all Testers . Do you want to work for the UK s leading provider and administrator of service plans, trusted by 15 of the world s foremost vehicle manufacturers - they are truly masters of aftersales relationships between car manufacturers and dealerships, delivering world-class customer service and support for post-sales care. You'll be joining a forward-thinking development team where you will perform manual and regression testing of web sites, APIs, business logic and reports, as required, and support the team in their increasing adoption of automated testing of new software. You'll ensure good quality software is delivered in line with timescales and produce easy to understand test cases and test scripts and providing a full audit of testing undertaken. This role holder will also act as a point of contact with commercial and operational stakeholders in their execution of User Acceptance Testing and provide support to the business in relation to errors identified in Production Software. What will you be up to with the development team? Support the delivery of new software and reporting requirements to the business through effective prioritisation and scheduling of work. Define, gather and manage the test data to support test cases for both functional (user stories) and non-functional requirements (NFRs). Execute test scripts making sure that any deviation between actual and expected results is clear at all times. Defect resolution / reduction through collaboration and communication with business and team members. Support a culture of continuous improvement with a focus on leveraging technical toolsets to provide the business with informative and trusted reporting. What it takes for you to join the team Knowledge of software development lifecycles. Experience of mastering new business systems and processes. Experience of Reports testing would be desirable. Knowledge of source control systems and implementing change control. JIRA and Test Management and scripting tools. Effective test design, test planning and scheduling. Creation of test cases from requirements. Experience of automated test tools. Ready for the challenge? Apply now and we'll be in touch shortly. Skills- Tester, Test Analyst, Software Test Analyst, manual testing, automated/regression testing, SDLC, JIRA, UAT Testing Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
Mason Frank International
Nottingham, Nottinghamshire
Are you an experienced Zuora Architect seeking an exciting contract opportunity? We have a compelling project awaiting you with an excellent end user of ours on a 6 month initial contract! Responsibilities: Designing, developing, and implementing Zuora solutions based on business requirements. Leading Zuora platform architecture and integration efforts. Collaborating with stakeholders to gather requirements and translate them into technical solutions. Optimising and enhancing Zuora configurations for scalability and performance. Providing technical guidance and support to development teams. Requirements: Proven experience as a Zuora Architect or similar role. Strong understanding of Zuora's subscription management capabilities. Hands-on experience with Zuora configuration, customisation's, and integrations. Proficiency in API development and integration using Zuora APIs. Excellent problem-solving and analytical skills. Ability to work independently and in a team environment. Additional specific requirements as needed. Nice to Have: Zuora certifications (e.g., Zuora Certified Administrator, Zuora Certified Solution Architect). Experience with related technologies such as Salesforce, NetSuite and other systems, etc. My client is keen to arrange interviews ASAP so apply for an immediate response. If you able to work freely within the UK and would like to discuss this and other exciting (url removed) opportunities in more detail then please send your CV to Jackson Curtis at (see below) or call. Mason Frank International is an established market leading (url removed) recruitment business, specialising purely within this market. We have a proven record of delivering successful professionals, both on a contract and permanent basis throughout Europe.
Apr 30, 2024
Contractor
Are you an experienced Zuora Architect seeking an exciting contract opportunity? We have a compelling project awaiting you with an excellent end user of ours on a 6 month initial contract! Responsibilities: Designing, developing, and implementing Zuora solutions based on business requirements. Leading Zuora platform architecture and integration efforts. Collaborating with stakeholders to gather requirements and translate them into technical solutions. Optimising and enhancing Zuora configurations for scalability and performance. Providing technical guidance and support to development teams. Requirements: Proven experience as a Zuora Architect or similar role. Strong understanding of Zuora's subscription management capabilities. Hands-on experience with Zuora configuration, customisation's, and integrations. Proficiency in API development and integration using Zuora APIs. Excellent problem-solving and analytical skills. Ability to work independently and in a team environment. Additional specific requirements as needed. Nice to Have: Zuora certifications (e.g., Zuora Certified Administrator, Zuora Certified Solution Architect). Experience with related technologies such as Salesforce, NetSuite and other systems, etc. My client is keen to arrange interviews ASAP so apply for an immediate response. If you able to work freely within the UK and would like to discuss this and other exciting (url removed) opportunities in more detail then please send your CV to Jackson Curtis at (see below) or call. Mason Frank International is an established market leading (url removed) recruitment business, specialising purely within this market. We have a proven record of delivering successful professionals, both on a contract and permanent basis throughout Europe.
This is an exciting opportunity for a CRM Support Administrator to join a leading finance firm in the Northampton area. This role is paying £35,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system supporting a large number of internal users across Sales & Marketing. The ideal candidate with have solid CRM support experience, ideally working with SQL & JavaScript, and be familiar with customer journeys & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM Best Practice processes Reviewing functionality & business processes to identify any areas of improvement Working with JavaScript CRM Widgets CRM integration, customisation & automation If possible, a Zoho CRM background would be preferred, however my client is willing to consider candidates from a wide range of CRM backgrounds (HubSpot, Salesforce, Dynamics, Odoo). Please note full Zoho CRM training will be provided, as well as training on JavaScript. This role is based in Northampton and is paying up to £35,000 + bonus (circa 10% discretionary). If you are an experienced CRM support analyst, CRM administrator or CRM super user, and you are looking for a new challenge please send me your CV immediately.
Apr 30, 2024
Full time
This is an exciting opportunity for a CRM Support Administrator to join a leading finance firm in the Northampton area. This role is paying £35,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system supporting a large number of internal users across Sales & Marketing. The ideal candidate with have solid CRM support experience, ideally working with SQL & JavaScript, and be familiar with customer journeys & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM Best Practice processes Reviewing functionality & business processes to identify any areas of improvement Working with JavaScript CRM Widgets CRM integration, customisation & automation If possible, a Zoho CRM background would be preferred, however my client is willing to consider candidates from a wide range of CRM backgrounds (HubSpot, Salesforce, Dynamics, Odoo). Please note full Zoho CRM training will be provided, as well as training on JavaScript. This role is based in Northampton and is paying up to £35,000 + bonus (circa 10% discretionary). If you are an experienced CRM support analyst, CRM administrator or CRM super user, and you are looking for a new challenge please send me your CV immediately.
This is an exciting opportunity for a CRM Support Administrator to join a leading finance firm in the Northampton area. This role is paying £32,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system supporting a large number of internal users across Sales & Marketing. The ideal candidate with have solid CRM support experience, ideally working with SQL & JavaScript, and be familiar with customer journeys, 'Best Practice' policies, user training, & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM Best Practice processes Reviewing functionality & business processes to identify any areas of improvement Working with JavaScript CRM Widgets CRM integration, customisation & automation If possible, a Zoho CRM background would be preferred, however, my client is willing to consider candidates from a wide range of CRM backgrounds (HubSpot, Salesforce, Dynamics, Odoo). Please note full Zoho CRM training will be provided, as well as training on JavaScript. This role is based in Northampton and is paying up to £32,000 + bonus (circa 10% discretionary). If you are an experienced CRM support analyst, CRM administrator or CRM super user, and you are looking for a new challenge please send me your CV immediately.
Apr 30, 2024
Full time
This is an exciting opportunity for a CRM Support Administrator to join a leading finance firm in the Northampton area. This role is paying £32,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system supporting a large number of internal users across Sales & Marketing. The ideal candidate with have solid CRM support experience, ideally working with SQL & JavaScript, and be familiar with customer journeys, 'Best Practice' policies, user training, & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM Best Practice processes Reviewing functionality & business processes to identify any areas of improvement Working with JavaScript CRM Widgets CRM integration, customisation & automation If possible, a Zoho CRM background would be preferred, however, my client is willing to consider candidates from a wide range of CRM backgrounds (HubSpot, Salesforce, Dynamics, Odoo). Please note full Zoho CRM training will be provided, as well as training on JavaScript. This role is based in Northampton and is paying up to £32,000 + bonus (circa 10% discretionary). If you are an experienced CRM support analyst, CRM administrator or CRM super user, and you are looking for a new challenge please send me your CV immediately.
This is an exciting opportunity for a CRM Software Developer to join a leading finance firm in the Northampton area. This role is paying £35,000 + generous annual bonus. To be considered for this position you will have previous experience with application support & development. This role will be based around CRM system (Zoho, HubSpot, Salesforce, Dynamics, Odoo etc) supporting a large number of internal users across a Sales & Marketing team providing integration, customisation & automation features. As a software developer you will have solid skill around application development, support, building new features, testing & documentation, and maintenance. The ideal candidate will have some experience with JavaScript, HTML, CSS, SQL, and if possible some CRM experience. My client is willing to consider candidates from a wide range of CRM backgrounds - Zoho, HubSpot, Salesforce, Dynamics, &/or Odoo. Please note this role will ideally be 5 days a week in the office, but for the right candidate there may be some flexibility. This role is based in Northampton and is paying up to £35,000 + bonus (circa 10% discretionary). If you are an experienced CRM developer, Software Developer, CRM support analyst, or CRM administrator, and you are looking for a new challenge please send me your CV immediately.
Apr 30, 2024
Full time
This is an exciting opportunity for a CRM Software Developer to join a leading finance firm in the Northampton area. This role is paying £35,000 + generous annual bonus. To be considered for this position you will have previous experience with application support & development. This role will be based around CRM system (Zoho, HubSpot, Salesforce, Dynamics, Odoo etc) supporting a large number of internal users across a Sales & Marketing team providing integration, customisation & automation features. As a software developer you will have solid skill around application development, support, building new features, testing & documentation, and maintenance. The ideal candidate will have some experience with JavaScript, HTML, CSS, SQL, and if possible some CRM experience. My client is willing to consider candidates from a wide range of CRM backgrounds - Zoho, HubSpot, Salesforce, Dynamics, &/or Odoo. Please note this role will ideally be 5 days a week in the office, but for the right candidate there may be some flexibility. This role is based in Northampton and is paying up to £35,000 + bonus (circa 10% discretionary). If you are an experienced CRM developer, Software Developer, CRM support analyst, or CRM administrator, and you are looking for a new challenge please send me your CV immediately.
M365 Technical Support Engineer Location: Hertfordshire Salary: 33,000 The Technical Support Engineer will need to stay abreast of evolving technologies and Microsoft updates to provide the best possible advice and solutions to our clients. The consultant must be comfortable working in a dynamic environment, managing multiple projects, and always ensuring client satisfaction. Requirements and skills Proven experience in a similar role leveraging Microsoft 365 Strong understanding of Microsoft 365 apps and services (such as SharePoint, Teams, and Exchange Online). Knowledge of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Strong problem-solving skills and ability to work well in a team. Excellent communication skills with the ability to explain complex technical concepts to a non-technical audience. Relevant Microsoft certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, or similar credentials are highly preferred. Previous experience as a 1st & Second line engineer Main Duties and Responsibilities Providing technical assistance: Assisting customers with troubleshooting and resolving technical issues related to software, hardware, or network systems. This may involve diagnosing problems, providing step-by-step instructions, or remotely accessing systems to resolve issues. Customer support: Responding to customer inquiries and providing timely and effective support through various channels such as phone, email, or chat. Ensuring customer satisfaction by addressing their concerns and resolving their technical issues in a professional and courteous manner. Problem analysis and resolution: Analysing and identifying the root cause of technical problems reported by customers. Developing and implementing solutions to resolve issues and prevent future occurrences. This may involve collaborating with other technical teams or escalating complex issues to higher-level support. Documentation and knowledge sharing: Creating and maintaining technical documentation, including troubleshooting guides, knowledge base articles, and FAQs. Sharing knowledge and best practices with colleagues and customers to enhance their understanding of products or systems and improve self-help resources. Testing and quality assurance: Assisting in the testing and quality assurance process by reproducing reported issues, identifying bugs, and providing feedback to the development team. Collaborating with cross-functional teams to ensure the quality and reliability of products or systems. Training and product education: Conducting small training sessions or workshops to educate customers or internal teams on the proper use and functionality of products or systems. Keeping up to date with the latest technologies and industry trends to provide accurate and relevant information. Collaboration and teamwork: Collaborating with cross-functional teams, such as manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incident management: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes and procedures to ensure timely resolution and minimize downtime. Continuous learning and professional development: Staying updated with the latest technologies, industry trends, and best practices through self-learning, training programs, or certifications. Continuously improving technical skills and knowledge to provide effective support and contribute to the overall success of the organization. Additional Info 23 days annual leave + UK bank holidays Company pension Perkbox subscription Benefits: Casual dress Company events Company pension Employee discount Free parking Health & wellbeing programme On-site parking
Apr 30, 2024
Full time
M365 Technical Support Engineer Location: Hertfordshire Salary: 33,000 The Technical Support Engineer will need to stay abreast of evolving technologies and Microsoft updates to provide the best possible advice and solutions to our clients. The consultant must be comfortable working in a dynamic environment, managing multiple projects, and always ensuring client satisfaction. Requirements and skills Proven experience in a similar role leveraging Microsoft 365 Strong understanding of Microsoft 365 apps and services (such as SharePoint, Teams, and Exchange Online). Knowledge of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Strong problem-solving skills and ability to work well in a team. Excellent communication skills with the ability to explain complex technical concepts to a non-technical audience. Relevant Microsoft certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, or similar credentials are highly preferred. Previous experience as a 1st & Second line engineer Main Duties and Responsibilities Providing technical assistance: Assisting customers with troubleshooting and resolving technical issues related to software, hardware, or network systems. This may involve diagnosing problems, providing step-by-step instructions, or remotely accessing systems to resolve issues. Customer support: Responding to customer inquiries and providing timely and effective support through various channels such as phone, email, or chat. Ensuring customer satisfaction by addressing their concerns and resolving their technical issues in a professional and courteous manner. Problem analysis and resolution: Analysing and identifying the root cause of technical problems reported by customers. Developing and implementing solutions to resolve issues and prevent future occurrences. This may involve collaborating with other technical teams or escalating complex issues to higher-level support. Documentation and knowledge sharing: Creating and maintaining technical documentation, including troubleshooting guides, knowledge base articles, and FAQs. Sharing knowledge and best practices with colleagues and customers to enhance their understanding of products or systems and improve self-help resources. Testing and quality assurance: Assisting in the testing and quality assurance process by reproducing reported issues, identifying bugs, and providing feedback to the development team. Collaborating with cross-functional teams to ensure the quality and reliability of products or systems. Training and product education: Conducting small training sessions or workshops to educate customers or internal teams on the proper use and functionality of products or systems. Keeping up to date with the latest technologies and industry trends to provide accurate and relevant information. Collaboration and teamwork: Collaborating with cross-functional teams, such as manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incident management: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes and procedures to ensure timely resolution and minimize downtime. Continuous learning and professional development: Staying updated with the latest technologies, industry trends, and best practices through self-learning, training programs, or certifications. Continuously improving technical skills and knowledge to provide effective support and contribute to the overall success of the organization. Additional Info 23 days annual leave + UK bank holidays Company pension Perkbox subscription Benefits: Casual dress Company events Company pension Employee discount Free parking Health & wellbeing programme On-site parking