Junior ITSM Consultant - ITILPermanent - £20,000 - £30,000Remote - UK and International Travel may be required An exciting opportunity has arisen for a Junior ITSM Consultant to join an existing team of consultants, this is a new role due to rapid growth in the organisation expanding in to ITSM Tools Services.The key purpose of the role is the delivery of the extensive portfolio of consulting services. We are looking for a confident and energetic individual, someone who has a hunger to learn and has a strong work ethic / highly driven to succeed! You would ideally be up to date on the latest service management methodologies, in particular ITIL.You will be presented with opportunities to learn from the more senior team members around you and will play an active role in supporting them such as helping to create client reports and other deliverables.KEY RESULT AREAS1) Deliver IT Service Management solutions: The consultant is in charge of understanding the client's requirements, suggesting how best these requirements can be met by the solution, configuring the solution and delivering training.2) The consultant is involved in all aspects of the solution delivery: customer requirements gathering, solution-design, hands-on configuration, solution training, documentation, project management and post-production support.3) Provide ITSM best practice guidance4) Ensure each engagement meets or exceeds targets and customer satisfaction5) Scope new engagements and prepare Statement of Works6) Mentor less experienced team members and work to improvement our processes and customer satisfaction7) ITSM Tool administrationDESIRED SKILLS AND QUALIFICATIONS Degree or equivalent IT Service Management experience ITIL Foundation Ability to travel - essential Excellent communication skills both written and verbal ITIL Service Management experience Ideal SPECIALISED KNOWLEDGE Knowledge of consulting best practices; Strong understanding of customer service best practices Understanding of IT management best practices with knowledge of IT Support function related best practices Quality Frameworks and Continuous Process Improvement; Basic Project Management principles"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2024
Full time
Junior ITSM Consultant - ITILPermanent - £20,000 - £30,000Remote - UK and International Travel may be required An exciting opportunity has arisen for a Junior ITSM Consultant to join an existing team of consultants, this is a new role due to rapid growth in the organisation expanding in to ITSM Tools Services.The key purpose of the role is the delivery of the extensive portfolio of consulting services. We are looking for a confident and energetic individual, someone who has a hunger to learn and has a strong work ethic / highly driven to succeed! You would ideally be up to date on the latest service management methodologies, in particular ITIL.You will be presented with opportunities to learn from the more senior team members around you and will play an active role in supporting them such as helping to create client reports and other deliverables.KEY RESULT AREAS1) Deliver IT Service Management solutions: The consultant is in charge of understanding the client's requirements, suggesting how best these requirements can be met by the solution, configuring the solution and delivering training.2) The consultant is involved in all aspects of the solution delivery: customer requirements gathering, solution-design, hands-on configuration, solution training, documentation, project management and post-production support.3) Provide ITSM best practice guidance4) Ensure each engagement meets or exceeds targets and customer satisfaction5) Scope new engagements and prepare Statement of Works6) Mentor less experienced team members and work to improvement our processes and customer satisfaction7) ITSM Tool administrationDESIRED SKILLS AND QUALIFICATIONS Degree or equivalent IT Service Management experience ITIL Foundation Ability to travel - essential Excellent communication skills both written and verbal ITIL Service Management experience Ideal SPECIALISED KNOWLEDGE Knowledge of consulting best practices; Strong understanding of customer service best practices Understanding of IT management best practices with knowledge of IT Support function related best practices Quality Frameworks and Continuous Process Improvement; Basic Project Management principles"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Senior DevOps Consultant - Permanent - London / Manchester / Glasgow Salary: 70,000 - 75,000 p/a (plus pension contribution, healthcare options and bonus) Base Location: London / Manchester / Glasgow Part Remote / Hybrid / UK-wide Overview of The Role As a DevOps/DevX consultant at our clients Dev Team, you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. In your role, you will deliver DevOps advisory that will enable the adoption, acceleration, and innovation on the cloud for our clients. This will mean: Assessing, defining and implementing DevOps capabilities that will deliver on innovation, agility, cost benefit and time to market promises. Adopting a holistic approach across multiple dimensions to modernise the developer experience. These dimensions will include Organization & culture, DevOps practices & process, tooling and automation, architecture & design. Leverage and maximising our clients' existing investments in ITSM tools and frameworks Developing the roadmap and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like Generative AI and Platform Product Management You will bring experience in transformation through technology and optimize the way clients operate. Comfortable at working in a technology-driven environment, you will bring proven skills and experience in the following: Solid understanding of hybrid and multi-cloud environments, DevOps, CI/CD and SRE Implementation of DevSecOps models along with necessary tooling, business change and processes. Implementing product centric operating model- Focussing on building the right product, cultivating right ways of working and managing the flow of value from concept to delivery Experience in DevX, assessment of current development environment and implementing solutions that lead to more efficient, effective, and secure software development environment. Experience in lean process design and use of lean techniques like Value stream mapping to identify and remove waste from the system. Consulting/Coaching experience in implementing new ways of working and enabling agile delivery transformation. For a further discussion, please contact James Money on (phone number removed) or alternatively email: 83zero Limited is a boutique Tech & Data Recruitment Consultancy based within the UK. We provide high quality interim and permanent Tech & Data professionals.
Apr 26, 2024
Full time
Senior DevOps Consultant - Permanent - London / Manchester / Glasgow Salary: 70,000 - 75,000 p/a (plus pension contribution, healthcare options and bonus) Base Location: London / Manchester / Glasgow Part Remote / Hybrid / UK-wide Overview of The Role As a DevOps/DevX consultant at our clients Dev Team, you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. In your role, you will deliver DevOps advisory that will enable the adoption, acceleration, and innovation on the cloud for our clients. This will mean: Assessing, defining and implementing DevOps capabilities that will deliver on innovation, agility, cost benefit and time to market promises. Adopting a holistic approach across multiple dimensions to modernise the developer experience. These dimensions will include Organization & culture, DevOps practices & process, tooling and automation, architecture & design. Leverage and maximising our clients' existing investments in ITSM tools and frameworks Developing the roadmap and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like Generative AI and Platform Product Management You will bring experience in transformation through technology and optimize the way clients operate. Comfortable at working in a technology-driven environment, you will bring proven skills and experience in the following: Solid understanding of hybrid and multi-cloud environments, DevOps, CI/CD and SRE Implementation of DevSecOps models along with necessary tooling, business change and processes. Implementing product centric operating model- Focussing on building the right product, cultivating right ways of working and managing the flow of value from concept to delivery Experience in DevX, assessment of current development environment and implementing solutions that lead to more efficient, effective, and secure software development environment. Experience in lean process design and use of lean techniques like Value stream mapping to identify and remove waste from the system. Consulting/Coaching experience in implementing new ways of working and enabling agile delivery transformation. For a further discussion, please contact James Money on (phone number removed) or alternatively email: 83zero Limited is a boutique Tech & Data Recruitment Consultancy based within the UK. We provide high quality interim and permanent Tech & Data professionals.
Senior DevOps Consultant - Permanent - Glasgow Salary: 70,000 - 75,000 p/a (plus pension contribution, healthcare options and bonus) Base Location: London / Manchester / Glasgow Part Remote / Hybrid / UK-wide Overview of The Role As a DevOps/DevX consultant at our clients Dev Team, you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. In your role, you will deliver DevOps advisory that will enable the adoption, acceleration, and innovation on the cloud for our clients. This will mean: Assessing, defining and implementing DevOps capabilities that will deliver on innovation, agility, cost benefit and time to market promises. Adopting a holistic approach across multiple dimensions to modernise the developer experience. These dimensions will include Organization & culture, DevOps practices & process, tooling and automation, architecture & design. Leverage and maximising our clients' existing investments in ITSM tools and frameworks Developing the roadmap and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like Generative AI and Platform Product Management You will bring experience in transformation through technology and optimize the way clients operate. Comfortable at working in a technology-driven environment, you will bring proven skills and experience in the following: Solid understanding of hybrid and multi-cloud environments, DevOps, CI/CD and SRE Implementation of DevSecOps models along with necessary tooling, business change and processes. Implementing product centric operating model- Focussing on building the right product, cultivating right ways of working and managing the flow of value from concept to delivery Experience in DevX, assessment of current development environment and implementing solutions that lead to more efficient, effective, and secure software development environment. Experience in lean process design and use of lean techniques like Value stream mapping to identify and remove waste from the system. Consulting/Coaching experience in implementing new ways of working and enabling agile delivery transformation. For a further discussion, please contact James Money on (phone number removed) or alternatively email: 83zero Limited is a boutique Tech & Data Recruitment Consultancy based within the UK. We provide high quality interim and permanent Tech & Data professionals.
Apr 26, 2024
Full time
Senior DevOps Consultant - Permanent - Glasgow Salary: 70,000 - 75,000 p/a (plus pension contribution, healthcare options and bonus) Base Location: London / Manchester / Glasgow Part Remote / Hybrid / UK-wide Overview of The Role As a DevOps/DevX consultant at our clients Dev Team, you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. In your role, you will deliver DevOps advisory that will enable the adoption, acceleration, and innovation on the cloud for our clients. This will mean: Assessing, defining and implementing DevOps capabilities that will deliver on innovation, agility, cost benefit and time to market promises. Adopting a holistic approach across multiple dimensions to modernise the developer experience. These dimensions will include Organization & culture, DevOps practices & process, tooling and automation, architecture & design. Leverage and maximising our clients' existing investments in ITSM tools and frameworks Developing the roadmap and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like Generative AI and Platform Product Management You will bring experience in transformation through technology and optimize the way clients operate. Comfortable at working in a technology-driven environment, you will bring proven skills and experience in the following: Solid understanding of hybrid and multi-cloud environments, DevOps, CI/CD and SRE Implementation of DevSecOps models along with necessary tooling, business change and processes. Implementing product centric operating model- Focussing on building the right product, cultivating right ways of working and managing the flow of value from concept to delivery Experience in DevX, assessment of current development environment and implementing solutions that lead to more efficient, effective, and secure software development environment. Experience in lean process design and use of lean techniques like Value stream mapping to identify and remove waste from the system. Consulting/Coaching experience in implementing new ways of working and enabling agile delivery transformation. For a further discussion, please contact James Money on (phone number removed) or alternatively email: 83zero Limited is a boutique Tech & Data Recruitment Consultancy based within the UK. We provide high quality interim and permanent Tech & Data professionals.
Senior DevOps Consultant - Permanent - Manchester Salary: 70,000 - 75,000 p/a (plus pension contribution, healthcare options and bonus) Base Location: London / Manchester / Glasgow Part Remote / Hybrid / UK-wide Overview of The Role As a DevOps/DevX consultant at our clients Dev Team, you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. In your role, you will deliver DevOps advisory that will enable the adoption, acceleration, and innovation on the cloud for our clients. This will mean: Assessing, defining and implementing DevOps capabilities that will deliver on innovation, agility, cost benefit and time to market promises. Adopting a holistic approach across multiple dimensions to modernise the developer experience. These dimensions will include Organization & culture, DevOps practices & process, tooling and automation, architecture & design. Leverage and maximising our clients' existing investments in ITSM tools and frameworks Developing the roadmap and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like Generative AI and Platform Product Management You will bring experience in transformation through technology and optimize the way clients operate. Comfortable at working in a technology-driven environment, you will bring proven skills and experience in the following: Solid understanding of hybrid and multi-cloud environments, DevOps, CI/CD and SRE Implementation of DevSecOps models along with necessary tooling, business change and processes. Implementing product centric operating model- Focussing on building the right product, cultivating right ways of working and managing the flow of value from concept to delivery Experience in DevX, assessment of current development environment and implementing solutions that lead to more efficient, effective, and secure software development environment. Experience in lean process design and use of lean techniques like Value stream mapping to identify and remove waste from the system. Consulting/Coaching experience in implementing new ways of working and enabling agile delivery transformation. For a further discussion, please contact James Money on (phone number removed) or alternatively email: 83zero Limited is a boutique Tech & Data Recruitment Consultancy based within the UK. We provide high quality interim and permanent Tech & Data professionals.
Apr 26, 2024
Full time
Senior DevOps Consultant - Permanent - Manchester Salary: 70,000 - 75,000 p/a (plus pension contribution, healthcare options and bonus) Base Location: London / Manchester / Glasgow Part Remote / Hybrid / UK-wide Overview of The Role As a DevOps/DevX consultant at our clients Dev Team, you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. In your role, you will deliver DevOps advisory that will enable the adoption, acceleration, and innovation on the cloud for our clients. This will mean: Assessing, defining and implementing DevOps capabilities that will deliver on innovation, agility, cost benefit and time to market promises. Adopting a holistic approach across multiple dimensions to modernise the developer experience. These dimensions will include Organization & culture, DevOps practices & process, tooling and automation, architecture & design. Leverage and maximising our clients' existing investments in ITSM tools and frameworks Developing the roadmap and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like Generative AI and Platform Product Management You will bring experience in transformation through technology and optimize the way clients operate. Comfortable at working in a technology-driven environment, you will bring proven skills and experience in the following: Solid understanding of hybrid and multi-cloud environments, DevOps, CI/CD and SRE Implementation of DevSecOps models along with necessary tooling, business change and processes. Implementing product centric operating model- Focussing on building the right product, cultivating right ways of working and managing the flow of value from concept to delivery Experience in DevX, assessment of current development environment and implementing solutions that lead to more efficient, effective, and secure software development environment. Experience in lean process design and use of lean techniques like Value stream mapping to identify and remove waste from the system. Consulting/Coaching experience in implementing new ways of working and enabling agile delivery transformation. For a further discussion, please contact James Money on (phone number removed) or alternatively email: 83zero Limited is a boutique Tech & Data Recruitment Consultancy based within the UK. We provide high quality interim and permanent Tech & Data professionals.
At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Designer LOCATION: Remote (UK) CLEARANCE: Eligable for SC Clearance Role Overview: As a Service Designer at Amber Labs, you will play a pivotal role in shaping the service offerings provided to our clients. You will be responsible for translating client requirements into actionable designs, ensuring seamless access, fulfillment, and support for end users. Your expertise will be crucial in navigating complex service chains, where responsibilities are distributed across multiple domains of control and various service providers. Key Responsibilities: Collaborate with clients to understand their requirements and translate them into comprehensive service designs. Design service offerings to ensure accessibility, fulfillment, and support for end users. Work in tandem with internal and external stakeholders to integrate services into disaggregated supply chains. Employ a combination of agile and waterfall project delivery methods to meet project requirements. Adhere to the Government Digital Service (GDS) standards for service design and delivery. Utilize ITIL 3/4 best practices to enhance service delivery processes. Leverage at least 5 years of experience in service design across diverse projects in both private and public sectors. Demonstrate proficiency in IT Service Management (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with a focus on ServiceNow. Conduct workflow mapping, process modeling, and process design in the back-office service delivery space. Configure ITSM tools to catalog, publish, and fulfill service offerings effectively. Qualifications and Experience: Bachelor's degree in relevant field or equivalent practical experience. Extensive experience (at least 5 years) in a Service Designer role, with exposure to various projects in both private and public sectors. Proficiency in both agile and waterfall project delivery methodologies. Strong understanding of ITIL 3/4 beyond foundational level. Familiarity with Government Digital Service (GDS) standards for service design and delivery. In-depth knowledge of IT Service Management (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with expertise in ServiceNow. Proven experience in workflow mapping, process modeling, and process design within the back-office service delivery space. Excellent communication skills and ability to collaborate effectively with cross-functional teams. Strong problem-solving skills and ability to thrive in a fast-paced, dynamic environment. Benefits: Join a rapidly expanding startup where personal growth is a part of our DNA. Benefit from a flexible work environment focused on deliverable outcomes. Receive private medical insurance through Aviva. Enjoy the benefits of a company pension plan through Nest. 25 days of annual leave plus UK bank holidays. Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. Participate in a generous employee referral program. A highly collaborative and collegial environment with opportunities for career advancement. Be encouraged to take bold steps and embrace a mindset of experimentation. Choose your preferred device, PC or Mac. Diversity & Inclusion: Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities. What Happens Next? Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.
Apr 26, 2024
Full time
At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Designer LOCATION: Remote (UK) CLEARANCE: Eligable for SC Clearance Role Overview: As a Service Designer at Amber Labs, you will play a pivotal role in shaping the service offerings provided to our clients. You will be responsible for translating client requirements into actionable designs, ensuring seamless access, fulfillment, and support for end users. Your expertise will be crucial in navigating complex service chains, where responsibilities are distributed across multiple domains of control and various service providers. Key Responsibilities: Collaborate with clients to understand their requirements and translate them into comprehensive service designs. Design service offerings to ensure accessibility, fulfillment, and support for end users. Work in tandem with internal and external stakeholders to integrate services into disaggregated supply chains. Employ a combination of agile and waterfall project delivery methods to meet project requirements. Adhere to the Government Digital Service (GDS) standards for service design and delivery. Utilize ITIL 3/4 best practices to enhance service delivery processes. Leverage at least 5 years of experience in service design across diverse projects in both private and public sectors. Demonstrate proficiency in IT Service Management (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with a focus on ServiceNow. Conduct workflow mapping, process modeling, and process design in the back-office service delivery space. Configure ITSM tools to catalog, publish, and fulfill service offerings effectively. Qualifications and Experience: Bachelor's degree in relevant field or equivalent practical experience. Extensive experience (at least 5 years) in a Service Designer role, with exposure to various projects in both private and public sectors. Proficiency in both agile and waterfall project delivery methodologies. Strong understanding of ITIL 3/4 beyond foundational level. Familiarity with Government Digital Service (GDS) standards for service design and delivery. In-depth knowledge of IT Service Management (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with expertise in ServiceNow. Proven experience in workflow mapping, process modeling, and process design within the back-office service delivery space. Excellent communication skills and ability to collaborate effectively with cross-functional teams. Strong problem-solving skills and ability to thrive in a fast-paced, dynamic environment. Benefits: Join a rapidly expanding startup where personal growth is a part of our DNA. Benefit from a flexible work environment focused on deliverable outcomes. Receive private medical insurance through Aviva. Enjoy the benefits of a company pension plan through Nest. 25 days of annual leave plus UK bank holidays. Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. Participate in a generous employee referral program. A highly collaborative and collegial environment with opportunities for career advancement. Be encouraged to take bold steps and embrace a mindset of experimentation. Choose your preferred device, PC or Mac. Diversity & Inclusion: Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities. What Happens Next? Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.
IT Service Management - ITSM Consultant Location: Central London Hybrid Model: Between 1-3 days p/w in office (will vary per week) Contract Length: 5-months IR35 Status: Inside About the Role: My client, one of the UK's leading consultancies are seeking a seasoned ITSM consultant to provide their expertise throughout a 5-month contract. Key Responsibilities: Service Management services, spanning from short term on-site consulting opportunities to resource augmentation, and complex large-scale projects. Process implementation and improvement across the Service Management Lifecycle ServiceNow implementation Producing ITSM material (Service blueprints, Support Models etc.) Candidate Requirements: Strong experience of CMDB configuration and management, along with SACM Strong ServiceNow experience implementing ITSM processes High standard of production of written ITSM material Minimum ITIL v3 To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy
Apr 25, 2024
Contractor
IT Service Management - ITSM Consultant Location: Central London Hybrid Model: Between 1-3 days p/w in office (will vary per week) Contract Length: 5-months IR35 Status: Inside About the Role: My client, one of the UK's leading consultancies are seeking a seasoned ITSM consultant to provide their expertise throughout a 5-month contract. Key Responsibilities: Service Management services, spanning from short term on-site consulting opportunities to resource augmentation, and complex large-scale projects. Process implementation and improvement across the Service Management Lifecycle ServiceNow implementation Producing ITSM material (Service blueprints, Support Models etc.) Candidate Requirements: Strong experience of CMDB configuration and management, along with SACM Strong ServiceNow experience implementing ITSM processes High standard of production of written ITSM material Minimum ITIL v3 To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy
ServiceNow Sales Director - Permanent - up to £85k + 3 x OTE & Package - London-Hybrid InterQuest Posted +1 month ago ServiceNow Sales Director - Permanent - up to £85k + Excellent OTE and Package - London/hybrid working. Do you thrive in high-growth environments, leading teams to exceed ambitious goals? Are you passionate about ServiceNow and its transformative power? If so, then step into the spotlight as a ServiceNow Sales Director and drive the future of our client's ITSM Practice. Here's what awaits you: Own a high-impact territory: Lead a dynamic team of Account Executives and Sales Development Representatives, exceeding ambitious targets and forging strong relationships with key clients across the UK. Shape the narrative: Be the face of ServiceNow, influencing the market and building brand awareness through strategic partnerships and thought leadership initiatives. Fuel innovation: Champion the adoption of cutting-edge ServiceNow solutions, tailoring them to meet the unique needs of clients and unlocking their full potential. Empower your team: Foster a collaborative, high-performing environment where talent thrives, exceeding expectations and exceeding personal growth goals. Embrace a winning culture: Join a passionate team of ServiceNow experts who are dedicated to making a difference. You'll be a perfect fit if you: Possess a proven track record of success in leading and motivating high-performing sales teams. Have a deep understanding of ServiceNow and its platform capabilities across various industries. Demonstrate exceptional communication, presentation, and negotiation skills. Thrive in a fast-paced environment, juggling multiple priorities and exceeding expectations. Are a natural relationship builder with a talent for forging strong client partnerships. Ready to take your career to the next level? If you're a driven, results-oriented leader with a passion for ServiceNow and a relentless pursuit of excellence, I want to hear from you! InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process. For more information about this role, please contact: Dutch speaking ServiceNow Technical Consultants needed for permanent roles in the Netherlands (all remote positions)We need Dutch nationals for perman ServiceNow Consultant with CMDB & Discovery Experience - Permanent - London/Hybrid - up to £60k base & BenefitsOur client is a leading provide Technical Consultant - Permanent - Up to £55k base + package - South East UKYou'll be responsible for the design, implementation, integration and supp
Apr 25, 2024
Full time
ServiceNow Sales Director - Permanent - up to £85k + 3 x OTE & Package - London-Hybrid InterQuest Posted +1 month ago ServiceNow Sales Director - Permanent - up to £85k + Excellent OTE and Package - London/hybrid working. Do you thrive in high-growth environments, leading teams to exceed ambitious goals? Are you passionate about ServiceNow and its transformative power? If so, then step into the spotlight as a ServiceNow Sales Director and drive the future of our client's ITSM Practice. Here's what awaits you: Own a high-impact territory: Lead a dynamic team of Account Executives and Sales Development Representatives, exceeding ambitious targets and forging strong relationships with key clients across the UK. Shape the narrative: Be the face of ServiceNow, influencing the market and building brand awareness through strategic partnerships and thought leadership initiatives. Fuel innovation: Champion the adoption of cutting-edge ServiceNow solutions, tailoring them to meet the unique needs of clients and unlocking their full potential. Empower your team: Foster a collaborative, high-performing environment where talent thrives, exceeding expectations and exceeding personal growth goals. Embrace a winning culture: Join a passionate team of ServiceNow experts who are dedicated to making a difference. You'll be a perfect fit if you: Possess a proven track record of success in leading and motivating high-performing sales teams. Have a deep understanding of ServiceNow and its platform capabilities across various industries. Demonstrate exceptional communication, presentation, and negotiation skills. Thrive in a fast-paced environment, juggling multiple priorities and exceeding expectations. Are a natural relationship builder with a talent for forging strong client partnerships. Ready to take your career to the next level? If you're a driven, results-oriented leader with a passion for ServiceNow and a relentless pursuit of excellence, I want to hear from you! InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process. For more information about this role, please contact: Dutch speaking ServiceNow Technical Consultants needed for permanent roles in the Netherlands (all remote positions)We need Dutch nationals for perman ServiceNow Consultant with CMDB & Discovery Experience - Permanent - London/Hybrid - up to £60k base & BenefitsOur client is a leading provide Technical Consultant - Permanent - Up to £55k base + package - South East UKYou'll be responsible for the design, implementation, integration and supp
At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Architect LOCATION: Remote (UK) CLEARANCE: Eligable for SC Clearance We are seeking a skilled Service Architect to join our dynamic team. As a Service Architect, you will play a pivotal role in understanding and interpreting client requirements, and translating them into comprehensive service solutions. Your expertise in client engagement, service design, and ITIL practices will contribute to the seamless delivery of our services to clients across various sectors. Responsibilities: Engage directly with clients to gather and understand their requirements, and translate these into clear statements of need. Utilize your expertise in technology solutions to design service bundles tailored to meet the needs of end-users, particularly in desktop and cloud services. Design service delivery, support, and management requirements, ensuring alignment with the service value chain and adapting to the specific needs of each client. Employ various techniques and approaches to engage with clients in requirement discovery, understanding, and playback sessions. Utilize a combination of agile and waterfall project delivery methods, adhering to GDS standards for service design and delivery. Apply your extensive ITIL experience beyond foundational level, with at least 7 years of hands-on experience across various projects in both private and public sectors. Possess a deep understanding and experience in IT Service Management (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with a focus on ServiceNow. Develop taxonomies and employ information and business architecture techniques to translate client requirements into standardized, consumable services. Requirements: Bachelor's degree in Computer Science, Information Technology, or related field. Proven track record of successful client-facing experience, with the ability to gather, understand, and synthesize client requirements. Solid understanding of technology solutions and their application in providing service bundles to end-users. Experience in designing service delivery, support, and management requirements, with a focus on adapting to client needs. Proficiency in various client engagement techniques and approaches. Strong knowledge and experience in agile and waterfall project delivery methods. Extensive experience with ITIL 3/4 beyond foundational level, with a minimum of 7 years in a similar role. Familiarity with GDS standards for service design and delivery. Deep understanding and experience in ITSM and ITOM operating models and tooling capabilities, particularly with ServiceNow. Ability to develop taxonomies and employ information and business architecture techniques to standardize services. If you are a proactive and experienced Service Architect looking for a new challenge, we encourage you to apply. Join us in shaping innovative service solutions for our clients and making a meaningful impact in the industry. Benefits: Join a rapidly expanding startup where personal growth is a part of our DNA. Benefit from a flexible work environment focused on deliverable outcomes. Receive private medical insurance through Aviva. Enjoy the benefits of a company pension plan through Nest. 25 days of annual leave plus UK bank holidays. Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. Participate in a generous employee referral program. A highly collaborative and collegial environment with opportunities for career advancement. Be encouraged to take bold steps and embrace a mindset of experimentation. Choose your preferred device, PC or Mac. Diversity & Inclusion: Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities. What Happens Next? Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.
Apr 24, 2024
Full time
At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Architect LOCATION: Remote (UK) CLEARANCE: Eligable for SC Clearance We are seeking a skilled Service Architect to join our dynamic team. As a Service Architect, you will play a pivotal role in understanding and interpreting client requirements, and translating them into comprehensive service solutions. Your expertise in client engagement, service design, and ITIL practices will contribute to the seamless delivery of our services to clients across various sectors. Responsibilities: Engage directly with clients to gather and understand their requirements, and translate these into clear statements of need. Utilize your expertise in technology solutions to design service bundles tailored to meet the needs of end-users, particularly in desktop and cloud services. Design service delivery, support, and management requirements, ensuring alignment with the service value chain and adapting to the specific needs of each client. Employ various techniques and approaches to engage with clients in requirement discovery, understanding, and playback sessions. Utilize a combination of agile and waterfall project delivery methods, adhering to GDS standards for service design and delivery. Apply your extensive ITIL experience beyond foundational level, with at least 7 years of hands-on experience across various projects in both private and public sectors. Possess a deep understanding and experience in IT Service Management (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with a focus on ServiceNow. Develop taxonomies and employ information and business architecture techniques to translate client requirements into standardized, consumable services. Requirements: Bachelor's degree in Computer Science, Information Technology, or related field. Proven track record of successful client-facing experience, with the ability to gather, understand, and synthesize client requirements. Solid understanding of technology solutions and their application in providing service bundles to end-users. Experience in designing service delivery, support, and management requirements, with a focus on adapting to client needs. Proficiency in various client engagement techniques and approaches. Strong knowledge and experience in agile and waterfall project delivery methods. Extensive experience with ITIL 3/4 beyond foundational level, with a minimum of 7 years in a similar role. Familiarity with GDS standards for service design and delivery. Deep understanding and experience in ITSM and ITOM operating models and tooling capabilities, particularly with ServiceNow. Ability to develop taxonomies and employ information and business architecture techniques to standardize services. If you are a proactive and experienced Service Architect looking for a new challenge, we encourage you to apply. Join us in shaping innovative service solutions for our clients and making a meaningful impact in the industry. Benefits: Join a rapidly expanding startup where personal growth is a part of our DNA. Benefit from a flexible work environment focused on deliverable outcomes. Receive private medical insurance through Aviva. Enjoy the benefits of a company pension plan through Nest. 25 days of annual leave plus UK bank holidays. Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. Participate in a generous employee referral program. A highly collaborative and collegial environment with opportunities for career advancement. Be encouraged to take bold steps and embrace a mindset of experimentation. Choose your preferred device, PC or Mac. Diversity & Inclusion: Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities. What Happens Next? Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.
Junior ITSM Consultant - ITIL Permanent - £20,000 - £30,000 Remote - UK and International Travel may be required An exciting opportunity has arisen for a Junior ITSM Consultant to join an existing team of consultants, this is a new role due to rapid growth in the organisation expanding in to ITSM Tools Services. The key purpose of the role is the delivery of the extensive portfolio of consulting services. We are looking for a confident and energetic individual, someone who has a hunger to learn and has a strong work ethic/highly driven to succeed! You would ideally be up to date on the latest service management methodologies, in particular ITIL. You will be presented with opportunities to learn from the more senior team members around you and will play an active role in supporting them such as helping to create client reports and other deliverables. KEY RESULT AREAS 1) Deliver IT Service Management solutions: The consultant is in charge of understanding the client's requirements, suggesting how best these requirements can be met by the solution, configuring the solution and delivering training. 2) The consultant is involved in all aspects of the solution delivery: customer requirements gathering, solution-design, hands-on configuration, solution training, documentation, project management and post-production support. 3) Provide ITSM best practice guidance 4) Ensure each engagement meets or exceeds targets and customer satisfaction 5) Scope new engagements and prepare Statement of Works 6) Mentor less experienced team members and work to improvement our processes and customer satisfaction 7) ITSM Tool administration DESIRED SKILLS AND QUALIFICATIONS * Degree or equivalent * IT Service Management experience * ITIL Foundation * Ability to travel - essential * Excellent communication skills both written and verbal * ITIL Service Management experience Ideal SPECIALISED KNOWLEDGE * Knowledge of consulting best practices; Strong understanding of customer service best practices * Understanding of IT management best practices with knowledge of IT Support function related best practices * Quality Frameworks and Continuous Process Improvement; Basic Project Management principles "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Apr 24, 2024
Full time
Junior ITSM Consultant - ITIL Permanent - £20,000 - £30,000 Remote - UK and International Travel may be required An exciting opportunity has arisen for a Junior ITSM Consultant to join an existing team of consultants, this is a new role due to rapid growth in the organisation expanding in to ITSM Tools Services. The key purpose of the role is the delivery of the extensive portfolio of consulting services. We are looking for a confident and energetic individual, someone who has a hunger to learn and has a strong work ethic/highly driven to succeed! You would ideally be up to date on the latest service management methodologies, in particular ITIL. You will be presented with opportunities to learn from the more senior team members around you and will play an active role in supporting them such as helping to create client reports and other deliverables. KEY RESULT AREAS 1) Deliver IT Service Management solutions: The consultant is in charge of understanding the client's requirements, suggesting how best these requirements can be met by the solution, configuring the solution and delivering training. 2) The consultant is involved in all aspects of the solution delivery: customer requirements gathering, solution-design, hands-on configuration, solution training, documentation, project management and post-production support. 3) Provide ITSM best practice guidance 4) Ensure each engagement meets or exceeds targets and customer satisfaction 5) Scope new engagements and prepare Statement of Works 6) Mentor less experienced team members and work to improvement our processes and customer satisfaction 7) ITSM Tool administration DESIRED SKILLS AND QUALIFICATIONS * Degree or equivalent * IT Service Management experience * ITIL Foundation * Ability to travel - essential * Excellent communication skills both written and verbal * ITIL Service Management experience Ideal SPECIALISED KNOWLEDGE * Knowledge of consulting best practices; Strong understanding of customer service best practices * Understanding of IT management best practices with knowledge of IT Support function related best practices * Quality Frameworks and Continuous Process Improvement; Basic Project Management principles "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
WE'RE RECRUITING! As one of the UK's fastest growing MSPs, we're on the lookout for a 3rd Line Service Desk Engineer Location: Remote working with office travel when required (Can travel / be based at any Nasstar Office - Telford / Wakeield / Poole) Salary: Competitive base + benefits Job Type: Permanent Hours: Monday - Friday (Standard Hours) About Nasstar At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape. With an impressive portfolio of customers, supporting the modern business is what we do, and we're pretty good at it if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn't be possible without the right team on board. We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them? Modernise to maximise More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with! About the Role An opportunity to join a growing support team and resolve issues for customers from all over the world, by delivering exceptional customer service for Nasstar's Managed Service customers. The aim of individuals in this role is to fix the more complex issues being raised to the Service Desk and to disseminate that knowledge to your peers. You will also work closely with other resolve groups, to facilitate the successful resolution of customer issues. You will be required to progress all support incidents in line with the customers SLA ensuring that any updates are entered into the tickets including investigative steps and clear updates that can be relayed to the customer in a clear and concise manner. To achieve this target, you will need to be agile in managing your tickets constantly re-evaluating priorities. Responsibilities: Be the technical escalation point for Level 1 and Level 2 engineers within the Service Desk To provide assistance with complex issues. To ensure updates are provided to team members that can be disseminated to customers To carry out root cause analysis on problems identified Actively managing and maintaining a list of assigned tickets. By ensuring they are regularly updated in-line with SLAs Ensuring any investigative work is documented within Keeping the customer/Level 1 team informed and updated with the progression of their issue. To maintain good work relationships with vendors Ensure any escalations to vendors are monitored and updated on a regular basis Ensuring vendors are provided with access and knowledge required to service our customers Ensure clear and concise information is provided with vendors to ensure a speedy resolution. Ensure customer environments and managed and maintained to a high standard Managed and maintain group policies for customers Review and resolve proactive alerts Perform a variety of maintenance tasks as required, such as diagnosis of problems, patching and capacity management. What we are looking for: Education & Qualifications: Microsoft Associate Certifications Citrix CCP-V or AppDS CompTIA Linux+ Network certification such as (CCNA, JNCIA or NSE 4) Experience: Working under pressure, especially when a critical issue has occurred. Managing your own workload. Working for a Managed Service Provider (MSP) Previous IT experience Experience with the use of an ITSM toolset (ideally ServiceNow) Experience working within 3rd Line Service Desk team. Skills / Aptitude: IP network design including routing, switching, VLANS, Firewalls, VPNs, DNS, DHCP, FTTP, Wireless WAN. Good knowledge in one of the popular Firewall brands - Fortinet, Sonicwall, Cisco, Draytek etc and a working use of Cisco IOS and networking equipment. Exposure to HP platforms and server hardware with working knowledge of RAID arrays and SANs. Microsoft 365 configuration, Azure AD Sync, Microsoft Cloud Services Experience with Windows Server 2016/19/22, Exchange 2019, Remote Desktop Services, Hyper-V, Active Directory. At least five years of Microsoft server level IT experience. Demonstrable troubleshooting skills that range from overall network diagnostics to Azure Active Directory synchronisation, mail flow issues etc. Linux server management and maintenance. A working knowledge of PowerShell. Specific knowledge of Datto, Veeam or Carbonite Backup solutions. Equal Opportunities: Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success. By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide. Diversity is not just a statement; it's our way of life at Nasstar. A note for agencies: Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
Apr 23, 2024
Full time
WE'RE RECRUITING! As one of the UK's fastest growing MSPs, we're on the lookout for a 3rd Line Service Desk Engineer Location: Remote working with office travel when required (Can travel / be based at any Nasstar Office - Telford / Wakeield / Poole) Salary: Competitive base + benefits Job Type: Permanent Hours: Monday - Friday (Standard Hours) About Nasstar At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape. With an impressive portfolio of customers, supporting the modern business is what we do, and we're pretty good at it if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn't be possible without the right team on board. We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them? Modernise to maximise More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with! About the Role An opportunity to join a growing support team and resolve issues for customers from all over the world, by delivering exceptional customer service for Nasstar's Managed Service customers. The aim of individuals in this role is to fix the more complex issues being raised to the Service Desk and to disseminate that knowledge to your peers. You will also work closely with other resolve groups, to facilitate the successful resolution of customer issues. You will be required to progress all support incidents in line with the customers SLA ensuring that any updates are entered into the tickets including investigative steps and clear updates that can be relayed to the customer in a clear and concise manner. To achieve this target, you will need to be agile in managing your tickets constantly re-evaluating priorities. Responsibilities: Be the technical escalation point for Level 1 and Level 2 engineers within the Service Desk To provide assistance with complex issues. To ensure updates are provided to team members that can be disseminated to customers To carry out root cause analysis on problems identified Actively managing and maintaining a list of assigned tickets. By ensuring they are regularly updated in-line with SLAs Ensuring any investigative work is documented within Keeping the customer/Level 1 team informed and updated with the progression of their issue. To maintain good work relationships with vendors Ensure any escalations to vendors are monitored and updated on a regular basis Ensuring vendors are provided with access and knowledge required to service our customers Ensure clear and concise information is provided with vendors to ensure a speedy resolution. Ensure customer environments and managed and maintained to a high standard Managed and maintain group policies for customers Review and resolve proactive alerts Perform a variety of maintenance tasks as required, such as diagnosis of problems, patching and capacity management. What we are looking for: Education & Qualifications: Microsoft Associate Certifications Citrix CCP-V or AppDS CompTIA Linux+ Network certification such as (CCNA, JNCIA or NSE 4) Experience: Working under pressure, especially when a critical issue has occurred. Managing your own workload. Working for a Managed Service Provider (MSP) Previous IT experience Experience with the use of an ITSM toolset (ideally ServiceNow) Experience working within 3rd Line Service Desk team. Skills / Aptitude: IP network design including routing, switching, VLANS, Firewalls, VPNs, DNS, DHCP, FTTP, Wireless WAN. Good knowledge in one of the popular Firewall brands - Fortinet, Sonicwall, Cisco, Draytek etc and a working use of Cisco IOS and networking equipment. Exposure to HP platforms and server hardware with working knowledge of RAID arrays and SANs. Microsoft 365 configuration, Azure AD Sync, Microsoft Cloud Services Experience with Windows Server 2016/19/22, Exchange 2019, Remote Desktop Services, Hyper-V, Active Directory. At least five years of Microsoft server level IT experience. Demonstrable troubleshooting skills that range from overall network diagnostics to Azure Active Directory synchronisation, mail flow issues etc. Linux server management and maintenance. A working knowledge of PowerShell. Specific knowledge of Datto, Veeam or Carbonite Backup solutions. Equal Opportunities: Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success. By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide. Diversity is not just a statement; it's our way of life at Nasstar. A note for agencies: Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
WE'RE RECRUITING! As one of the UK's fastest growing MSPs, we're on the lookout for a 2nd Line Service Desk Engineer (24x7) Location: Hybrid / Remote (Any Nasstar office - Telford / Wakefield / Poole) Salary: Comptitive base + shift allowance & benefits Job Type: Permanent About Nasstar At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape. With an impressive portfolio of customers, supporting the modern business is what we do, and we're pretty good at it if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn't be possible without the right team on board. We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them? Modernise to maximise More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with! About the Role An opportunity to join a growing support team and resolve issues for customers from all over the world, by delivering exceptional customer service for Nasstar's Managed Service customers. The aim is to fix a high percentage of incidents at first contact, but where they cannot be resolved, you will be the primary resolver group for incidents. You will be required to progress all support incidents in line with the customers SLA ensuring that any updates are entered into the tickets including investigative steps and clear updates that can be relayed to the customer in a clear and concise manner. To achieve this target you will need to be agile in managing your tickets constantly re-evaluating priorities. Responsibilities: Work as part of a team Support the team in reaching its KPI's and objectives Work with peers and mentors to progress your working knowledge. Communicate with your team and leaders should if assistance is required Collaborate and share knowledge to improve the teams wider capability Act as a point of support for junior team members Actively managing and maintaining a list of assigned tickets. By ensuring they are regularly updated in-line with contractual SLAs or OLAs Keeping the Customer informed and updated with the progression of their issue Ensuring any investigative work is documented in tickets you're working on Being accountable for collecting updates from resolver teams to see the issue through to resolution To maintain good work relationships with vendors Ensure any escalations to vendors are monitored and updated on a regular basis Ensuring vendors are provided with access and knowledge required to service our customers Ensure clear and concise information is provided with vendors to ensure a speedy resolution. What we are looking for: Education & Qualifications: Service-related certifications Technical qualifications (Microsoft etc.) Experience: Able to work under pressure Experience of managing your own workload Experience in replying to and resolving customer issues Working for a Managed Service Provider (MSP) Previous experience resolving IT faults. Experience with the use of an ITSM toolset (ideally ServiceNow) Experience working within a Customer Facing Support Environment Skills / Aptitude: Broad range of technical knowledge Excellent verbal and written communication skills Strong attention to detail A customer services background Strong multitasking skills What you can expect from us: At Nasstar, we know the importance of looking after our employees - after all, it's the team that underpins our business! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes: 25 days' holiday (excluding bank holidays) Flexible working - it's important to maintain a work/life balance, as such, we will consider any written request for flexible working Virtual working - we practice what we preach and empower our people to work remotely Top tech - Leading services and solutions aren't just for our clients; we supply best-of-breed software and hardware for all our staff too 4x annual salary life assurance Health cash plan Retail discounts and other perks from major brands Reasons to choose a career with Nasstar: We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless. Which career path will you choose? Equal Opportunities: Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success. By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide. Diversity is not just a statement; it's our way of life at Nasstar. A note for agencies: Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
Apr 22, 2024
Full time
WE'RE RECRUITING! As one of the UK's fastest growing MSPs, we're on the lookout for a 2nd Line Service Desk Engineer (24x7) Location: Hybrid / Remote (Any Nasstar office - Telford / Wakefield / Poole) Salary: Comptitive base + shift allowance & benefits Job Type: Permanent About Nasstar At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape. With an impressive portfolio of customers, supporting the modern business is what we do, and we're pretty good at it if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn't be possible without the right team on board. We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them? Modernise to maximise More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with! About the Role An opportunity to join a growing support team and resolve issues for customers from all over the world, by delivering exceptional customer service for Nasstar's Managed Service customers. The aim is to fix a high percentage of incidents at first contact, but where they cannot be resolved, you will be the primary resolver group for incidents. You will be required to progress all support incidents in line with the customers SLA ensuring that any updates are entered into the tickets including investigative steps and clear updates that can be relayed to the customer in a clear and concise manner. To achieve this target you will need to be agile in managing your tickets constantly re-evaluating priorities. Responsibilities: Work as part of a team Support the team in reaching its KPI's and objectives Work with peers and mentors to progress your working knowledge. Communicate with your team and leaders should if assistance is required Collaborate and share knowledge to improve the teams wider capability Act as a point of support for junior team members Actively managing and maintaining a list of assigned tickets. By ensuring they are regularly updated in-line with contractual SLAs or OLAs Keeping the Customer informed and updated with the progression of their issue Ensuring any investigative work is documented in tickets you're working on Being accountable for collecting updates from resolver teams to see the issue through to resolution To maintain good work relationships with vendors Ensure any escalations to vendors are monitored and updated on a regular basis Ensuring vendors are provided with access and knowledge required to service our customers Ensure clear and concise information is provided with vendors to ensure a speedy resolution. What we are looking for: Education & Qualifications: Service-related certifications Technical qualifications (Microsoft etc.) Experience: Able to work under pressure Experience of managing your own workload Experience in replying to and resolving customer issues Working for a Managed Service Provider (MSP) Previous experience resolving IT faults. Experience with the use of an ITSM toolset (ideally ServiceNow) Experience working within a Customer Facing Support Environment Skills / Aptitude: Broad range of technical knowledge Excellent verbal and written communication skills Strong attention to detail A customer services background Strong multitasking skills What you can expect from us: At Nasstar, we know the importance of looking after our employees - after all, it's the team that underpins our business! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes: 25 days' holiday (excluding bank holidays) Flexible working - it's important to maintain a work/life balance, as such, we will consider any written request for flexible working Virtual working - we practice what we preach and empower our people to work remotely Top tech - Leading services and solutions aren't just for our clients; we supply best-of-breed software and hardware for all our staff too 4x annual salary life assurance Health cash plan Retail discounts and other perks from major brands Reasons to choose a career with Nasstar: We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless. Which career path will you choose? Equal Opportunities: Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success. By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide. Diversity is not just a statement; it's our way of life at Nasstar. A note for agencies: Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
Salary and Benefits The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. Up to £60k (dependent upon experience) + potential 25% bonus Monday to Friday, flexible working Home based/Remote based 25 days holiday p.a. plus bank holidays and you can also buy up to 5 days, paid back over 12 months (Pro-rata), when you reach 2 years' service this will rise to 26 days, then 1 day with each year of service up to 5 years Holiday buying scheme Healthcare cash plan Pension scheme Birthday leave Electrical vehicle salary sacrifice scheme once probationary period has been passed Position: Bloom Procurement Services has a wonderful opportunity for an individual who has a background in IT Support and Customer Experience to shape and build our support and customer experience function from the ground up. The purpose of the Head of Support and Customer Experience is to be accountable for leading the Blooms Support Function and Customer Experience team, ensuring frictionless engagement, meeting the needs of the customer, and identifying and implementing continuous improvement across all customer engagement points to ensure an optimal and market leading service is being delivered. This role is pivotal as we continue to transition into being a tech led business and it was suit someone who is independent, self-directed, yet leads with high levels of emotional intelligence. Accountabilities of the Head of Support and Customer Experience include: Developing and implementing a blueprint for continuously improving and scaling processes underpinned by a culture of collaboration, collective accountability, and fanaticism about customer success Designing and implementing an IT support model and team, for the needs of our internal and external customers Defining, building, and executing a customer experience strategy Aligning and uniting the organisation around the customer and ensure that the customer and the impact on the customer is embedded in all decisions, designs, and conversations Requirements: To achieve performance excellence in this role we are looking for individuals to demonstrate the following: Strong ability to implement and configure customer support management tools (ideally Zendesk) to track issues and report performance against defined benchmarks and targets Previous experience managing and leading high performing IT support and customer experience teams Be competent and have expertise to working to ITSM standards Demonstrable experience of how you have used data to drive continuous improvement Previous IT customer experience / IT customer support leadership experience If you're intrested in applying, send us your CV today. Other information: Bloom offers a dynamic supply chain providing the public sector with a marketplace to buy and manage services. We ensure delivery of quality outcomes from our pre-approved and ever-growing network of suppliers and consultants. Our fully compliant open access marketplace is outcomes based meaning the public sector only pays for what is delivered. Our purpose is to deliver brilliant outcomes today that build a better tomorrow. We can provide a compliant managed procurement service covering specification development, supplier identification & onboarding, commercial management, and lessons learned upon successful delivery of outcomes. We make it easier for public sector buyers to deliver on their social value goals through our marketplace and believe in the need to demonstrate innovation and showcase the skills of the SME community including social value that can be generated through every project. Remote working/work at home options are available for this role.
Sep 24, 2022
Full time
Salary and Benefits The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. Up to £60k (dependent upon experience) + potential 25% bonus Monday to Friday, flexible working Home based/Remote based 25 days holiday p.a. plus bank holidays and you can also buy up to 5 days, paid back over 12 months (Pro-rata), when you reach 2 years' service this will rise to 26 days, then 1 day with each year of service up to 5 years Holiday buying scheme Healthcare cash plan Pension scheme Birthday leave Electrical vehicle salary sacrifice scheme once probationary period has been passed Position: Bloom Procurement Services has a wonderful opportunity for an individual who has a background in IT Support and Customer Experience to shape and build our support and customer experience function from the ground up. The purpose of the Head of Support and Customer Experience is to be accountable for leading the Blooms Support Function and Customer Experience team, ensuring frictionless engagement, meeting the needs of the customer, and identifying and implementing continuous improvement across all customer engagement points to ensure an optimal and market leading service is being delivered. This role is pivotal as we continue to transition into being a tech led business and it was suit someone who is independent, self-directed, yet leads with high levels of emotional intelligence. Accountabilities of the Head of Support and Customer Experience include: Developing and implementing a blueprint for continuously improving and scaling processes underpinned by a culture of collaboration, collective accountability, and fanaticism about customer success Designing and implementing an IT support model and team, for the needs of our internal and external customers Defining, building, and executing a customer experience strategy Aligning and uniting the organisation around the customer and ensure that the customer and the impact on the customer is embedded in all decisions, designs, and conversations Requirements: To achieve performance excellence in this role we are looking for individuals to demonstrate the following: Strong ability to implement and configure customer support management tools (ideally Zendesk) to track issues and report performance against defined benchmarks and targets Previous experience managing and leading high performing IT support and customer experience teams Be competent and have expertise to working to ITSM standards Demonstrable experience of how you have used data to drive continuous improvement Previous IT customer experience / IT customer support leadership experience If you're intrested in applying, send us your CV today. Other information: Bloom offers a dynamic supply chain providing the public sector with a marketplace to buy and manage services. We ensure delivery of quality outcomes from our pre-approved and ever-growing network of suppliers and consultants. Our fully compliant open access marketplace is outcomes based meaning the public sector only pays for what is delivered. Our purpose is to deliver brilliant outcomes today that build a better tomorrow. We can provide a compliant managed procurement service covering specification development, supplier identification & onboarding, commercial management, and lessons learned upon successful delivery of outcomes. We make it easier for public sector buyers to deliver on their social value goals through our marketplace and believe in the need to demonstrate innovation and showcase the skills of the SME community including social value that can be generated through every project. Remote working/work at home options are available for this role.
Are you an enthusiastic team player that cares about delivering successful outcomes for your customers? Can you lead in the development of ServiceNow services, applications and modules on customer projects? Do you want to work for a company who are truly passionate about flexibility, well-being and career advancement? We are looking to grow our team with committed people who have in-depth knowledge of the ServiceNow Platform. This is your world and your opportunity to shape it for the better. Your role As a ServiceNow Technical Consultant, you will have an opportunity to work on a wide variety of exciting projects. You will identify, design and deliver architectures, strategies and solutions through the ServiceNow platform. You will work closely with customers to understand and translate their business and technical requirements. You will design small or medium scale solutions (or parts of larger solutions) along with assisting in the scoping of new opportunities. You will support the sales team in developing the business, utilising your expertise of ServiceNow & other ITSM/ ITOM tools and topics, frequently taking the leading role in client presentations and marketing events, to secure both new and extension business opportunities. Your Experience To be suitable for this role, you will have in-depth knowledge of the ServiceNow platform with a demonstrable understanding of Service Management concepts along with: Proven experience in the development of solutions in client environments ServiceNow Certified Administrator or Implementation Specialist certification. Experienced in documenting reports, creating compelling solution presentations, proposals and further documentation for customers and/ or for internal purposes Ability to communicate at all levels of the business. A passion for ongoing development and keeping up to date with accreditations, along with supporting / mentoring less experienced team members. Thorough understanding of ITIL processes including incident, problem, configuration management and event management. We offer some fantastic benefits that makes life easier and most importantly more enjoyable including flexible holiday allowance, flexible working, and a great pension just to name a few. We have on going career advancement opportunities and will support with gaining further accreditations to support your career journey. Achieve together We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You . We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+. We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way , we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day. We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply. Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.
Sep 23, 2022
Full time
Are you an enthusiastic team player that cares about delivering successful outcomes for your customers? Can you lead in the development of ServiceNow services, applications and modules on customer projects? Do you want to work for a company who are truly passionate about flexibility, well-being and career advancement? We are looking to grow our team with committed people who have in-depth knowledge of the ServiceNow Platform. This is your world and your opportunity to shape it for the better. Your role As a ServiceNow Technical Consultant, you will have an opportunity to work on a wide variety of exciting projects. You will identify, design and deliver architectures, strategies and solutions through the ServiceNow platform. You will work closely with customers to understand and translate their business and technical requirements. You will design small or medium scale solutions (or parts of larger solutions) along with assisting in the scoping of new opportunities. You will support the sales team in developing the business, utilising your expertise of ServiceNow & other ITSM/ ITOM tools and topics, frequently taking the leading role in client presentations and marketing events, to secure both new and extension business opportunities. Your Experience To be suitable for this role, you will have in-depth knowledge of the ServiceNow platform with a demonstrable understanding of Service Management concepts along with: Proven experience in the development of solutions in client environments ServiceNow Certified Administrator or Implementation Specialist certification. Experienced in documenting reports, creating compelling solution presentations, proposals and further documentation for customers and/ or for internal purposes Ability to communicate at all levels of the business. A passion for ongoing development and keeping up to date with accreditations, along with supporting / mentoring less experienced team members. Thorough understanding of ITIL processes including incident, problem, configuration management and event management. We offer some fantastic benefits that makes life easier and most importantly more enjoyable including flexible holiday allowance, flexible working, and a great pension just to name a few. We have on going career advancement opportunities and will support with gaining further accreditations to support your career journey. Achieve together We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You . We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+. We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way , we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day. We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply. Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.
Job Summary This is an exciting opportunity to join our growing business as a Support Engineer who specialises in our Cross-Domain range of products. We are looking for an enthusiastic and intelligent engineer to join our team to support our growing number of diverse projects. We deliver next generation Cross-Domain solutions for Government and Defence customers. This role will involve supporting a key International customer, based from BAE Systems offices in Guildford or Gloucester. The role requires a UK national who holds a current SC clearance. The candidate will be required to travel occasionally between the BAE Systems offices for collaboration and training purposes. The successful candidate will be trained to provide remote support for this Cross-Domain customer as part of a wider Cross-Domain support team. The candidate will liaise with our 3rd and 4th line product support teams, for resolution of complex incidents, patches and to identify opportunities for improvement of our products through future releases. The candidate may also be required to travel alongside colleagues to the customer site outside of the U.K. in order to carry out maintenance, updates and installations. The candidate will have the opportunity develop their career within the Cross-Domain domain, gain experience of the wider Cross-Domain suite of solutions, working on systems for secure UK customers, and in time progress to working on implementation and commissioning of solutions for other customers. Role Responsibilities Responsible for third level technical support for our customers. Investigation and diagnosis of technical issues raised by customers on their live deployments. Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner. Log, track and update tickets in our ITSM. Creation of procedures for customer implementations where the customer will run the procedure but be supported remotely. Be a significant contributor to our knowledge base/FAQ. Maintain and manage/support test environments for problem replication. Work with Product Engineering and Project teams on customer issues. Work closely with key customers to provide a premium level of support and ensure a high level of customer satisfaction. Provide feedback on the product and make suggestions for improvement. Prepare test cases, release notes, and test releases. Contribute ideas toward process improvements to improve the customer experience. Able to cover 1 week in 4 for OOHs on call rota. Knowledge Essential: Experience working in a technical support or similar environment (Level 3 support). Good understanding of customer service. Infrastructure experience. CCNA or Networking experience. Ability to achieve UKIC DV. Desirable: ITIL Foundation. Good understanding of cyber security principles. Skills Essential: Ability to juggle conflicting priorities and demands on time. Ability to be able to manage customer expectations. Be able to self-manage and work autonomously. Excellent communication skills in English (oral and written). Strong analytical skills and experience in resolving challenging technical support issues. Strong organizational skills. Technology Desirable: Network Firewall Principles. Web Application Servers (e.g. one of Jetty, Apache). Database (Oracle). Unix/Linux. Hypervisor Technologies (e.g. VMWare). Fair understanding of IT hardware principles. Future Career Progression Opportunities Beyond your first project assignment, there are opportunities to work with a range of Cross-Domain products, solutions and customers. It will be expected that the candidate be willing to travel to other customer sites to work on installation projects, to provide support and maintenance. You will be assigned a Career Manager to assist you in your development and training within the business. This role provides an excellent opportunity to experience a wide range of projects and technologies, with customer-facing involvement, allowing you to enhance your skills and knowledge to become a future engineering lead within the business. There are opportunities to follow career paths in Engineering, Technical Consulting, or Service Delivery. Possible Future Roles include: Support Specialist, Infrastructure Engineer, Systems Engineer, Solution Architect, Service Delivery Manager, or Technical Consultant. Become a recognised subject matter expert (SME) in Cross-Domain Solutions and actively participate in client engagements. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. We also welcome discussions about flexible working.
Sep 22, 2022
Full time
Job Summary This is an exciting opportunity to join our growing business as a Support Engineer who specialises in our Cross-Domain range of products. We are looking for an enthusiastic and intelligent engineer to join our team to support our growing number of diverse projects. We deliver next generation Cross-Domain solutions for Government and Defence customers. This role will involve supporting a key International customer, based from BAE Systems offices in Guildford or Gloucester. The role requires a UK national who holds a current SC clearance. The candidate will be required to travel occasionally between the BAE Systems offices for collaboration and training purposes. The successful candidate will be trained to provide remote support for this Cross-Domain customer as part of a wider Cross-Domain support team. The candidate will liaise with our 3rd and 4th line product support teams, for resolution of complex incidents, patches and to identify opportunities for improvement of our products through future releases. The candidate may also be required to travel alongside colleagues to the customer site outside of the U.K. in order to carry out maintenance, updates and installations. The candidate will have the opportunity develop their career within the Cross-Domain domain, gain experience of the wider Cross-Domain suite of solutions, working on systems for secure UK customers, and in time progress to working on implementation and commissioning of solutions for other customers. Role Responsibilities Responsible for third level technical support for our customers. Investigation and diagnosis of technical issues raised by customers on their live deployments. Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner. Log, track and update tickets in our ITSM. Creation of procedures for customer implementations where the customer will run the procedure but be supported remotely. Be a significant contributor to our knowledge base/FAQ. Maintain and manage/support test environments for problem replication. Work with Product Engineering and Project teams on customer issues. Work closely with key customers to provide a premium level of support and ensure a high level of customer satisfaction. Provide feedback on the product and make suggestions for improvement. Prepare test cases, release notes, and test releases. Contribute ideas toward process improvements to improve the customer experience. Able to cover 1 week in 4 for OOHs on call rota. Knowledge Essential: Experience working in a technical support or similar environment (Level 3 support). Good understanding of customer service. Infrastructure experience. CCNA or Networking experience. Ability to achieve UKIC DV. Desirable: ITIL Foundation. Good understanding of cyber security principles. Skills Essential: Ability to juggle conflicting priorities and demands on time. Ability to be able to manage customer expectations. Be able to self-manage and work autonomously. Excellent communication skills in English (oral and written). Strong analytical skills and experience in resolving challenging technical support issues. Strong organizational skills. Technology Desirable: Network Firewall Principles. Web Application Servers (e.g. one of Jetty, Apache). Database (Oracle). Unix/Linux. Hypervisor Technologies (e.g. VMWare). Fair understanding of IT hardware principles. Future Career Progression Opportunities Beyond your first project assignment, there are opportunities to work with a range of Cross-Domain products, solutions and customers. It will be expected that the candidate be willing to travel to other customer sites to work on installation projects, to provide support and maintenance. You will be assigned a Career Manager to assist you in your development and training within the business. This role provides an excellent opportunity to experience a wide range of projects and technologies, with customer-facing involvement, allowing you to enhance your skills and knowledge to become a future engineering lead within the business. There are opportunities to follow career paths in Engineering, Technical Consulting, or Service Delivery. Possible Future Roles include: Support Specialist, Infrastructure Engineer, Systems Engineer, Solution Architect, Service Delivery Manager, or Technical Consultant. Become a recognised subject matter expert (SME) in Cross-Domain Solutions and actively participate in client engagements. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. We also welcome discussions about flexible working.
Job Overview We are looking for ServiceNow Technical Consultants to help us design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice. Reporting into the Head of Technical Consulting, the work is mainly based remotely and you will strive to continuously improve our practice taking pride in regularly receiving the highest customer satisfaction scores. Responsibilities Responsible for design and development of ServiceNow solutions according to requirements Deliver high quality ServiceNow code and customisation with documentation and testing Implement according to business/process requirements, based on good design principles Increase application operating efficiency and adapt to new requirements, as necessary Utilise all sources of information and collaborate with your colleagues to find the best solution for the customer Requirements Skills/Experience ServiceNow Certifications - System Administrator, Certified Implementation Specialist in ITSM and other area Good experience in ServiceNow implementation, including in depth knowledge of ServiceNow's functionality, database structure, developer APIs, development tools and techniques Work well within a team, reporting issues and risks, take part in team meetings, share ideas Excellent written and verbal communication Understanding of ITIL beyond Foundation level What we will give you Excellent employee well-being and opportunities to make use of our hybrid work policy Generous training allowance to fund professional career Excellent track record in offering opportunities for progression internally Excellent support so you always feel as part of the team and help is readily available Diverse and inclusive team
Sep 20, 2022
Full time
Job Overview We are looking for ServiceNow Technical Consultants to help us design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice. Reporting into the Head of Technical Consulting, the work is mainly based remotely and you will strive to continuously improve our practice taking pride in regularly receiving the highest customer satisfaction scores. Responsibilities Responsible for design and development of ServiceNow solutions according to requirements Deliver high quality ServiceNow code and customisation with documentation and testing Implement according to business/process requirements, based on good design principles Increase application operating efficiency and adapt to new requirements, as necessary Utilise all sources of information and collaborate with your colleagues to find the best solution for the customer Requirements Skills/Experience ServiceNow Certifications - System Administrator, Certified Implementation Specialist in ITSM and other area Good experience in ServiceNow implementation, including in depth knowledge of ServiceNow's functionality, database structure, developer APIs, development tools and techniques Work well within a team, reporting issues and risks, take part in team meetings, share ideas Excellent written and verbal communication Understanding of ITIL beyond Foundation level What we will give you Excellent employee well-being and opportunities to make use of our hybrid work policy Generous training allowance to fund professional career Excellent track record in offering opportunities for progression internally Excellent support so you always feel as part of the team and help is readily available Diverse and inclusive team
Azure Architect/Consultant - 3 Month Contract - London Location - London Rate - Flexible DOE Duration - 3 Months with scope for extension Start - Immediate My client, a reputable consultancy who have worked with enterprise-scale clients, are looking for an experienced Azure Architect/Consultant to join them for an initial 3 month contract; with scope for extension highly likely. Key Skills/Experience: Good knowledge of Azure Active Directory & Identity Management on Azure Hands on experience to define Role Base Access and Privileged Access & Identity Management. Knowledge on Azure Active Directory - AAD connect. Managing Internal, External and Guest user accounts Create, Configure and maintain IAM policies as per the security requirements. Certificate management and Troubleshooting. Integrating applications on Azure with the help of connectors. Managing Application access related request and Troubleshooting. Renew, Update, and troubleshoot certificate related issues. Onboarding/ Offboarding applications on AADB2B and AADB2C platforms Good understanding single sign-on and multi-factor authentication on Azure (Azure B2B and B2C) Strong troubleshooting skills on Azure B2C and B2B issues. Application access through Mobile using SSO and Troubleshooting issues related to same. MFA roll-out and troubleshooting. Handling all client calls for connecting technologies - Security, IAM, SSO, Application Integration and other important calls as per the business requirement. Sound knowledge on all authentication SSO protocols (SAML,WS-Fed, Oauth, OpenId connect) Good Knowledge on Artifact Bindings, Attribute Mapping and defining custom attributes for application access. Good knowledge on ITIL process along with IAM Life Cycle Management. Experience on ticketing tools like ITSM, BMC Remedy and ServiceNow Apply today to avoid missing out on interview slots. To discuss this exciting opportunity in more detail, please contact Annie Monisse by phone on or send your current CV to Nigel Frank International is the global leading Microsoft Technology Recruitment firm, providing the most Azure / DevOps opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific DevOps, Azure and technical Development team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the DevOps and Azure markets. I am interested in speaking to any DevOps / Azure candidate who is seeking their next career move and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the DevOps / Azure / Development market, please contact me direct today.
Oct 07, 2021
Contractor
Azure Architect/Consultant - 3 Month Contract - London Location - London Rate - Flexible DOE Duration - 3 Months with scope for extension Start - Immediate My client, a reputable consultancy who have worked with enterprise-scale clients, are looking for an experienced Azure Architect/Consultant to join them for an initial 3 month contract; with scope for extension highly likely. Key Skills/Experience: Good knowledge of Azure Active Directory & Identity Management on Azure Hands on experience to define Role Base Access and Privileged Access & Identity Management. Knowledge on Azure Active Directory - AAD connect. Managing Internal, External and Guest user accounts Create, Configure and maintain IAM policies as per the security requirements. Certificate management and Troubleshooting. Integrating applications on Azure with the help of connectors. Managing Application access related request and Troubleshooting. Renew, Update, and troubleshoot certificate related issues. Onboarding/ Offboarding applications on AADB2B and AADB2C platforms Good understanding single sign-on and multi-factor authentication on Azure (Azure B2B and B2C) Strong troubleshooting skills on Azure B2C and B2B issues. Application access through Mobile using SSO and Troubleshooting issues related to same. MFA roll-out and troubleshooting. Handling all client calls for connecting technologies - Security, IAM, SSO, Application Integration and other important calls as per the business requirement. Sound knowledge on all authentication SSO protocols (SAML,WS-Fed, Oauth, OpenId connect) Good Knowledge on Artifact Bindings, Attribute Mapping and defining custom attributes for application access. Good knowledge on ITIL process along with IAM Life Cycle Management. Experience on ticketing tools like ITSM, BMC Remedy and ServiceNow Apply today to avoid missing out on interview slots. To discuss this exciting opportunity in more detail, please contact Annie Monisse by phone on or send your current CV to Nigel Frank International is the global leading Microsoft Technology Recruitment firm, providing the most Azure / DevOps opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific DevOps, Azure and technical Development team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the DevOps and Azure markets. I am interested in speaking to any DevOps / Azure candidate who is seeking their next career move and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the DevOps / Azure / Development market, please contact me direct today.
CVL
6 Blackthorn Cl, West Kingsdown, Sevenoaks TN15 6UF, UK
IT Service Management Consultant, ITIL v3 - Management & Technical Consultancy - Surrey & Field Based
Excellent salary & benefits including bonus & on-going training
We are working on behalf of an expanding Management and Technical Consultancy based in Surrey who are looking to take on ITSM Consultants to work on a variety of complex and critical technology projects for mainly Public Sector customers including the MOD, NHS, Fire Service, Police Forces, MoJ and Central Government.
Role
You will provide consultancy to public sector organisations to help them get maximum benefit from their ICT investment and will be required to give authoritative advice on all aspects of IT Service Management relating to large scale programmes. This may find you providing high-value strategy, business analysis and procurement consultancy to ensure any solution aligns with the business objectives. You will also be expected to provide authoritative advice on likely future service developments and routes to exploit these.
The role will require you to directly deliver consultancy to public sector end clients, ensuring the overall success of the engagement. The role involves producing high quality, formal deliverables and reviewing formal deliverables developed by others. It requires significant stakeholder engagement, dealing directly with the client, including resolving day-day issues involved in assignment delivery. You will have an aptitude for problem solving and being able to communicate solutions simply and concisely.
Due to the nature of customer side working, regular travel within the UK should be expected.
Experience
Experience within the UK Public Sector is desirable, although experience of large scale service integration / change projects is essential. Our position as a client side advisor means that strong influencing and personal skills are essential. The fast moving nature of the ICT environment together with the need to resource multiple, ad-hoc assignments also requires the individual to be self-starting, intellectually agile, proactive and self-motivated - with the ability to apply a structured approach to often unfamiliar subject matter.
In addition to ITIL v3 (intermediate or above), it is essential that the candidate has experience in the application of at least two of the following methods and standards in use within our customer base, additional experience in other elements would be highly desirable:
- Business or systems analysis methods and tools, e.g. BPMN, Lean, RUP, UML, TOGAF, COBIT, etc;
- Service Management audit and maturity assessment;
- Management of transformational change;
- Software development methods and techniques;
- Central government information security policy standards / ISO17799;
- Business case development to Treasury guidelines;
- Standard methodologies for:
- Requirements capture and analysis;
- Feasibility studies and business case development;
- Cost modelling and investment appraisal;
- Systems integration and testing.
As you will work closely with the company`s clients, we naturally need people to be effective team players and to have excellent verbal and written communication skills. You will need to be able to pass stringent security clearance as SC clearance is a requirement.
More specific details available on application.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
Sep 09, 2016
IT Service Management Consultant, ITIL v3 - Management & Technical Consultancy - Surrey & Field Based
Excellent salary & benefits including bonus & on-going training
We are working on behalf of an expanding Management and Technical Consultancy based in Surrey who are looking to take on ITSM Consultants to work on a variety of complex and critical technology projects for mainly Public Sector customers including the MOD, NHS, Fire Service, Police Forces, MoJ and Central Government.
Role
You will provide consultancy to public sector organisations to help them get maximum benefit from their ICT investment and will be required to give authoritative advice on all aspects of IT Service Management relating to large scale programmes. This may find you providing high-value strategy, business analysis and procurement consultancy to ensure any solution aligns with the business objectives. You will also be expected to provide authoritative advice on likely future service developments and routes to exploit these.
The role will require you to directly deliver consultancy to public sector end clients, ensuring the overall success of the engagement. The role involves producing high quality, formal deliverables and reviewing formal deliverables developed by others. It requires significant stakeholder engagement, dealing directly with the client, including resolving day-day issues involved in assignment delivery. You will have an aptitude for problem solving and being able to communicate solutions simply and concisely.
Due to the nature of customer side working, regular travel within the UK should be expected.
Experience
Experience within the UK Public Sector is desirable, although experience of large scale service integration / change projects is essential. Our position as a client side advisor means that strong influencing and personal skills are essential. The fast moving nature of the ICT environment together with the need to resource multiple, ad-hoc assignments also requires the individual to be self-starting, intellectually agile, proactive and self-motivated - with the ability to apply a structured approach to often unfamiliar subject matter.
In addition to ITIL v3 (intermediate or above), it is essential that the candidate has experience in the application of at least two of the following methods and standards in use within our customer base, additional experience in other elements would be highly desirable:
- Business or systems analysis methods and tools, e.g. BPMN, Lean, RUP, UML, TOGAF, COBIT, etc;
- Service Management audit and maturity assessment;
- Management of transformational change;
- Software development methods and techniques;
- Central government information security policy standards / ISO17799;
- Business case development to Treasury guidelines;
- Standard methodologies for:
- Requirements capture and analysis;
- Feasibility studies and business case development;
- Cost modelling and investment appraisal;
- Systems integration and testing.
As you will work closely with the company`s clients, we naturally need people to be effective team players and to have excellent verbal and written communication skills. You will need to be able to pass stringent security clearance as SC clearance is a requirement.
More specific details available on application.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
Front and Back End Web Developer
We have an exciting new opportunity for a Web Developer who is experienced in both Front and Back End development to join our client’s team based in Watford, Hertfordshire.
This is a full time in house position where you will be expected to work a minimum of 3 days a week in the office, however you will have the opportunity to work from home 2 days a week if beneficial.
The Company
Our client is an innovative automotive classified site and a growing digital business. This amazing company has a revolutionary concept which harnesses the power of social media whilst embracing the benefits of traditional marketing routes.
Having recently launched a brand new website and as business continues to grow, there is now a requirement for an in-house Developer to own all aspects of their website. You will play a vital role in the future developments of the site including the roadmap and future functionality.
Web Developer - The Person
For this role of Web Developer, the ideal person will have a strong background (degree qualified, higher education equivalent or relevant experience) and an excellent understanding of web, specifically HTML, CSS, PHP, Javascript and MySQL.
As a Web Developer you will have a passion for all things coding and digital. We are looking for someone with a balanced skillset across all areas of front and back end development and who can manage and design a polished website and user experience.
Previous automotive experience within a web portal management role would be advantageous.
Essential Personality Traits:
* A passion for all things web and digital
* Keen eye for detail, both functional and aesthetic
* Self-motivated and keen to learn
* Working with a project team
* Excellent time management skills
* Excellent verbal and written communication skills
Required Skills & Experience:
* Strong portfolio of front-end web development work
* Strong experience of developing responsive websites
* Extensive experience of developing in Drupal
* Extensive experience of HTML, CSS PHP, MySQL, Query Optimisation and DB tuning
* Knowledge of emerging technologies and platforms
As Web Developer, you will receive an excellent salary package, circa £35,000 to £40,000 per annum depending on experience and skill set.
If you think you have what it takes to join our client’s team as Web Developer, please apply now!
How to Apply
Please note that in accordance with our recruitment and consultancy processes, Hot Recruitment Consultants t/a eRecruitSmart may send your CV, if shortlisted, to the Hiring Manager at our Clients’ business and by applying for this position you give your consent for us to do so.
You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you!
Web, Website, Design, Development, Back End, Front End, Development, HTML. CSS, JavaScript, PHP, SQL, Oracle, Drupal, IT, Technology, Digital
Sep 09, 2016
Front and Back End Web Developer
We have an exciting new opportunity for a Web Developer who is experienced in both Front and Back End development to join our client’s team based in Watford, Hertfordshire.
This is a full time in house position where you will be expected to work a minimum of 3 days a week in the office, however you will have the opportunity to work from home 2 days a week if beneficial.
The Company
Our client is an innovative automotive classified site and a growing digital business. This amazing company has a revolutionary concept which harnesses the power of social media whilst embracing the benefits of traditional marketing routes.
Having recently launched a brand new website and as business continues to grow, there is now a requirement for an in-house Developer to own all aspects of their website. You will play a vital role in the future developments of the site including the roadmap and future functionality.
Web Developer - The Person
For this role of Web Developer, the ideal person will have a strong background (degree qualified, higher education equivalent or relevant experience) and an excellent understanding of web, specifically HTML, CSS, PHP, Javascript and MySQL.
As a Web Developer you will have a passion for all things coding and digital. We are looking for someone with a balanced skillset across all areas of front and back end development and who can manage and design a polished website and user experience.
Previous automotive experience within a web portal management role would be advantageous.
Essential Personality Traits:
* A passion for all things web and digital
* Keen eye for detail, both functional and aesthetic
* Self-motivated and keen to learn
* Working with a project team
* Excellent time management skills
* Excellent verbal and written communication skills
Required Skills & Experience:
* Strong portfolio of front-end web development work
* Strong experience of developing responsive websites
* Extensive experience of developing in Drupal
* Extensive experience of HTML, CSS PHP, MySQL, Query Optimisation and DB tuning
* Knowledge of emerging technologies and platforms
As Web Developer, you will receive an excellent salary package, circa £35,000 to £40,000 per annum depending on experience and skill set.
If you think you have what it takes to join our client’s team as Web Developer, please apply now!
How to Apply
Please note that in accordance with our recruitment and consultancy processes, Hot Recruitment Consultants t/a eRecruitSmart may send your CV, if shortlisted, to the Hiring Manager at our Clients’ business and by applying for this position you give your consent for us to do so.
You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you!
Web, Website, Design, Development, Back End, Front End, Development, HTML. CSS, JavaScript, PHP, SQL, Oracle, Drupal, IT, Technology, Digital
CVL
6 Blackthorn Cl, West Kingsdown, Sevenoaks TN15 6UF, UK
IT Service Management Consultant, ITIL v3 - Management & Technical Consultancy - Surrey & Field Based
Excellent salary & benefits including bonus & on-going training
We are working on behalf of an expanding Management and Technical Consultancy based in Surrey who are looking to take on ITSM Consultants to work on a variety of complex and critical technology projects for mainly Public Sector customers including the MOD, NHS, Fire Service, Police Forces, MoJ and Central Government.
Role
You will provide consultancy to public sector organisations to help them get maximum benefit from their ICT investment and will be required to give authoritative advice on all aspects of IT Service Management relating to large scale programmes. This may find you providing high-value strategy, business analysis and procurement consultancy to ensure any solution aligns with the business objectives. You will also be expected to provide authoritative advice on likely future service developments and routes to exploit these.
The role will require you to directly deliver consultancy to public sector end clients, ensuring the overall success of the engagement. The role involves producing high quality, formal deliverables and reviewing formal deliverables developed by others. It requires significant stakeholder engagement, dealing directly with the client, including resolving day-day issues involved in assignment delivery. You will have an aptitude for problem solving and being able to communicate solutions simply and concisely.
Due to the nature of customer side working, regular travel within the UK should be expected.
Experience
Experience within the UK Public Sector is desirable, although experience of large scale service integration / change projects is essential. Our position as a client side advisor means that strong influencing and personal skills are essential. The fast moving nature of the ICT environment together with the need to resource multiple, ad-hoc assignments also requires the individual to be self-starting, intellectually agile, proactive and self-motivated - with the ability to apply a structured approach to often unfamiliar subject matter.
In addition to ITIL v3 (intermediate or above), it is essential that the candidate has experience in the application of at least two of the following methods and standards in use within our customer base, additional experience in other elements would be highly desirable:
- Business or systems analysis methods and tools, e.g. BPMN, Lean, RUP, UML, TOGAF, COBIT, etc;
- Service Management audit and maturity assessment;
- Management of transformational change;
- Software development methods and techniques;
- Central government information security policy standards / ISO17799;
- Business case development to Treasury guidelines;
- Standard methodologies for:
- Requirements capture and analysis;
- Feasibility studies and business case development;
- Cost modelling and investment appraisal;
- Systems integration and testing.
As you will work closely with the company`s clients, we naturally need people to be effective team players and to have excellent verbal and written communication skills. You will need to be able to pass stringent security clearance as SC clearance is a requirement.
More specific details available on application.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
Sep 09, 2016
IT Service Management Consultant, ITIL v3 - Management & Technical Consultancy - Surrey & Field Based
Excellent salary & benefits including bonus & on-going training
We are working on behalf of an expanding Management and Technical Consultancy based in Surrey who are looking to take on ITSM Consultants to work on a variety of complex and critical technology projects for mainly Public Sector customers including the MOD, NHS, Fire Service, Police Forces, MoJ and Central Government.
Role
You will provide consultancy to public sector organisations to help them get maximum benefit from their ICT investment and will be required to give authoritative advice on all aspects of IT Service Management relating to large scale programmes. This may find you providing high-value strategy, business analysis and procurement consultancy to ensure any solution aligns with the business objectives. You will also be expected to provide authoritative advice on likely future service developments and routes to exploit these.
The role will require you to directly deliver consultancy to public sector end clients, ensuring the overall success of the engagement. The role involves producing high quality, formal deliverables and reviewing formal deliverables developed by others. It requires significant stakeholder engagement, dealing directly with the client, including resolving day-day issues involved in assignment delivery. You will have an aptitude for problem solving and being able to communicate solutions simply and concisely.
Due to the nature of customer side working, regular travel within the UK should be expected.
Experience
Experience within the UK Public Sector is desirable, although experience of large scale service integration / change projects is essential. Our position as a client side advisor means that strong influencing and personal skills are essential. The fast moving nature of the ICT environment together with the need to resource multiple, ad-hoc assignments also requires the individual to be self-starting, intellectually agile, proactive and self-motivated - with the ability to apply a structured approach to often unfamiliar subject matter.
In addition to ITIL v3 (intermediate or above), it is essential that the candidate has experience in the application of at least two of the following methods and standards in use within our customer base, additional experience in other elements would be highly desirable:
- Business or systems analysis methods and tools, e.g. BPMN, Lean, RUP, UML, TOGAF, COBIT, etc;
- Service Management audit and maturity assessment;
- Management of transformational change;
- Software development methods and techniques;
- Central government information security policy standards / ISO17799;
- Business case development to Treasury guidelines;
- Standard methodologies for:
- Requirements capture and analysis;
- Feasibility studies and business case development;
- Cost modelling and investment appraisal;
- Systems integration and testing.
As you will work closely with the company`s clients, we naturally need people to be effective team players and to have excellent verbal and written communication skills. You will need to be able to pass stringent security clearance as SC clearance is a requirement.
More specific details available on application.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
Front and Back End Web Developer
We have an exciting new opportunity for a Web Developer who is experienced in both Front and Back End development to join our client’s team based in Watford, Hertfordshire.
This is a full time in house position where you will be expected to work a minimum of 3 days a week in the office, however you will have the opportunity to work from home 2 days a week if beneficial.
The Company
Our client is an innovative automotive classified site and a growing digital business. This amazing company has a revolutionary concept which harnesses the power of social media whilst embracing the benefits of traditional marketing routes.
Having recently launched a brand new website and as business continues to grow, there is now a requirement for an in-house Developer to own all aspects of their website. You will play a vital role in the future developments of the site including the roadmap and future functionality.
Web Developer - The Person
For this role of Web Developer, the ideal person will have a strong background (degree qualified, higher education equivalent or relevant experience) and an excellent understanding of web, specifically HTML, CSS, PHP, Javascript and MySQL.
As a Web Developer you will have a passion for all things coding and digital. We are looking for someone with a balanced skillset across all areas of front and back end development and who can manage and design a polished website and user experience.
Previous automotive experience within a web portal management role would be advantageous.
Essential Personality Traits:
* A passion for all things web and digital
* Keen eye for detail, both functional and aesthetic
* Self-motivated and keen to learn
* Working with a project team
* Excellent time management skills
* Excellent verbal and written communication skills
Required Skills & Experience:
* Strong portfolio of front-end web development work
* Strong experience of developing responsive websites
* Extensive experience of developing in Drupal
* Extensive experience of HTML, CSS PHP, MySQL, Query Optimisation and DB tuning
* Knowledge of emerging technologies and platforms
As Web Developer, you will receive an excellent salary package, circa £35,000 to £40,000 per annum depending on experience and skill set.
If you think you have what it takes to join our client’s team as Web Developer, please apply now!
How to Apply
Please note that in accordance with our recruitment and consultancy processes, Hot Recruitment Consultants t/a eRecruitSmart may send your CV, if shortlisted, to the Hiring Manager at our Clients’ business and by applying for this position you give your consent for us to do so.
You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you!
Web, Website, Design, Development, Back End, Front End, Development, HTML. CSS, JavaScript, PHP, SQL, Oracle, Drupal, IT, Technology, Digital
Sep 09, 2016
Front and Back End Web Developer
We have an exciting new opportunity for a Web Developer who is experienced in both Front and Back End development to join our client’s team based in Watford, Hertfordshire.
This is a full time in house position where you will be expected to work a minimum of 3 days a week in the office, however you will have the opportunity to work from home 2 days a week if beneficial.
The Company
Our client is an innovative automotive classified site and a growing digital business. This amazing company has a revolutionary concept which harnesses the power of social media whilst embracing the benefits of traditional marketing routes.
Having recently launched a brand new website and as business continues to grow, there is now a requirement for an in-house Developer to own all aspects of their website. You will play a vital role in the future developments of the site including the roadmap and future functionality.
Web Developer - The Person
For this role of Web Developer, the ideal person will have a strong background (degree qualified, higher education equivalent or relevant experience) and an excellent understanding of web, specifically HTML, CSS, PHP, Javascript and MySQL.
As a Web Developer you will have a passion for all things coding and digital. We are looking for someone with a balanced skillset across all areas of front and back end development and who can manage and design a polished website and user experience.
Previous automotive experience within a web portal management role would be advantageous.
Essential Personality Traits:
* A passion for all things web and digital
* Keen eye for detail, both functional and aesthetic
* Self-motivated and keen to learn
* Working with a project team
* Excellent time management skills
* Excellent verbal and written communication skills
Required Skills & Experience:
* Strong portfolio of front-end web development work
* Strong experience of developing responsive websites
* Extensive experience of developing in Drupal
* Extensive experience of HTML, CSS PHP, MySQL, Query Optimisation and DB tuning
* Knowledge of emerging technologies and platforms
As Web Developer, you will receive an excellent salary package, circa £35,000 to £40,000 per annum depending on experience and skill set.
If you think you have what it takes to join our client’s team as Web Developer, please apply now!
How to Apply
Please note that in accordance with our recruitment and consultancy processes, Hot Recruitment Consultants t/a eRecruitSmart may send your CV, if shortlisted, to the Hiring Manager at our Clients’ business and by applying for this position you give your consent for us to do so.
You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you!
Web, Website, Design, Development, Back End, Front End, Development, HTML. CSS, JavaScript, PHP, SQL, Oracle, Drupal, IT, Technology, Digital