Technical Lead / Solutions Architect When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our Engineering Team is over 150 strong, from Apprentice Engineers through to Enterprise Architects, and were currently in an exciting period of growth! We provide clear career ladders for each employee to design the career they deserve with full training, support and mentoring from senior members of the team; if youve got the passion, enthusiasm, and desire to progress, then we will be with you every step of the way. We are looking for an experienced and passionateTechnical Leadto play a critical, hands-on role in the design, implementation and monitoring of Microlise products. You will work closely with other areas of the business and our customers, providing expert technical knowledge and solutions to complex technical problems. We know the importance of a good work/life balance, so offer flexible working opportunities with a low overtime culture; theres a reason our average length of service is 7+ years!If you are looking for a new challenge and have a strong design background then we want to hear from you! Technologies were looking for: C#, Linux, UNIX, Java, .NET Core, .NET Framework, ASP.NET, Angular, Micro Services, MS SQL Server, Couchbase Do you have? Strong problem-solving skills Demonstrable technical domain design skills Ability to identify technical debt and pay down Strong communication skills for internal and external stakeholders Advocate and leadership of the design review process Ability to implement patterns of enterprise architecture Proven ability in mentoring technical performance within a team and across a business, setting technical objectives and measuring progress, etc. Demonstrable history of working with architecture-focused road maps Experience defining and describing an architecture of a system Experience highlighting training requirements within a multi-discipline agile team Why Microlise? When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UKs leading grocery retailers and food logistics providers as well as to household names including JCB, EddieStobart, Carlsberg, Waitrose, and Royal Mail. Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people. We believe in developing our staff and support our employees with their professional development goals 37.5 hour week with flexible working opportunities Relocation support for candidates looking to move to the East Midlands Access to our salary sacrifice EV Car Scheme - payments are made before tax and other contributions, so saving you money, whilst doing your bit for the environment! Great Place to Work certified We have been recognised by the global authority on workplace culture, so come be a part of our success! Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more! 25 days holiday, excluding bank holidays, increasing with service Invested in employee health and well-being with over 20 mental health first aiders in the business Employee Assistance Programmes Free Costco membership, 20% off EE mobile and line rental, and other local discounts Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards Free Microlise Cresswell Racing Tickets, support British Superbikes Executive Box at Motorpoint Arena Nottingham Recruitment Process For successful candidates, interviews will take place whilst the advert is still live, via telephone and video conferencing; so dont delay getting your application in! Recruitment Agencies Whilst we make every effort to directly source candidates for our live roles, we do have a very small preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. JBRP1_UKTJ
Apr 28, 2024
Full time
Technical Lead / Solutions Architect When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our Engineering Team is over 150 strong, from Apprentice Engineers through to Enterprise Architects, and were currently in an exciting period of growth! We provide clear career ladders for each employee to design the career they deserve with full training, support and mentoring from senior members of the team; if youve got the passion, enthusiasm, and desire to progress, then we will be with you every step of the way. We are looking for an experienced and passionateTechnical Leadto play a critical, hands-on role in the design, implementation and monitoring of Microlise products. You will work closely with other areas of the business and our customers, providing expert technical knowledge and solutions to complex technical problems. We know the importance of a good work/life balance, so offer flexible working opportunities with a low overtime culture; theres a reason our average length of service is 7+ years!If you are looking for a new challenge and have a strong design background then we want to hear from you! Technologies were looking for: C#, Linux, UNIX, Java, .NET Core, .NET Framework, ASP.NET, Angular, Micro Services, MS SQL Server, Couchbase Do you have? Strong problem-solving skills Demonstrable technical domain design skills Ability to identify technical debt and pay down Strong communication skills for internal and external stakeholders Advocate and leadership of the design review process Ability to implement patterns of enterprise architecture Proven ability in mentoring technical performance within a team and across a business, setting technical objectives and measuring progress, etc. Demonstrable history of working with architecture-focused road maps Experience defining and describing an architecture of a system Experience highlighting training requirements within a multi-discipline agile team Why Microlise? When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UKs leading grocery retailers and food logistics providers as well as to household names including JCB, EddieStobart, Carlsberg, Waitrose, and Royal Mail. Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people. We believe in developing our staff and support our employees with their professional development goals 37.5 hour week with flexible working opportunities Relocation support for candidates looking to move to the East Midlands Access to our salary sacrifice EV Car Scheme - payments are made before tax and other contributions, so saving you money, whilst doing your bit for the environment! Great Place to Work certified We have been recognised by the global authority on workplace culture, so come be a part of our success! Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more! 25 days holiday, excluding bank holidays, increasing with service Invested in employee health and well-being with over 20 mental health first aiders in the business Employee Assistance Programmes Free Costco membership, 20% off EE mobile and line rental, and other local discounts Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards Free Microlise Cresswell Racing Tickets, support British Superbikes Executive Box at Motorpoint Arena Nottingham Recruitment Process For successful candidates, interviews will take place whilst the advert is still live, via telephone and video conferencing; so dont delay getting your application in! Recruitment Agencies Whilst we make every effort to directly source candidates for our live roles, we do have a very small preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. JBRP1_UKTJ
We're looking for an enthusiastic and motivated Senior Events Fundraiser to join our well-respected team responsible for full project management of a range of third party events. Senior Events Fundraiser (Third Party Events) Type: Full-time (35 hours a week), permanent Location: Office-based in Edinburgh with flexibility to work remotely. Salary: £35,652 - £37,747 per annum plus excellent benefits Salary Band: Band E2 About us We make sure people living with MS are at the centre of everything we do. And it's this commitment that unites us across the UK. Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. About this job Our Third Party Events team are working to raise up to £2m+ across a range of activities in 2024, and we need brilliant people to help achieve our ambitious fundraising goals. In this role, you'll be responsible for managing a portfolio of third party challenge events to target, and for innovating, developing and delivering new fundraising activities. You'll also be monitoring and evaluating all products to create opportunities for future growth. This role is customer-focused and you'll spend lots of time stewarding our amazing supporters to maximise their fundraising. This is an exciting opportunity to steward fundraising teams of significant size, as well as helping to shape the future third party events strategy. The portfolio is well-established and includes a mixture of events activities, including runs, cycles and challenges. You'll have contact with event participants and supporters and manage relationships with a number of third party agencies, while working with other colleagues in our Community and Events team. If you're an enthusiastic and supporter-focused team player, who is motivated by the idea of raising more funds than ever for a fantastic cause, we'd love to hear from you. We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society. Working with external pay and reward consultants, we're taking active steps this year to review our employees' pay and benefits package. Ensuring we're aligned with the most accurate and up-to-date benchmarks for the UK charity sector. Closing date for applications: 9am on Friday 10 May 2024 Interested? More information can be found by downloading the attached documents in 'supporting documents' and then to apply for this role, please submit the following: an updated CV. a supporting statement indicating how you meet the essential criteria as set out in the person specification in the attached job description. Top Tip: you will need to save your Cover Letter, CV and Optional Equal Opps form as one document and upload this to the site. We'd be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. Equal Opportunities We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds. We'd be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. Disability Confident Employer We're a Disability Confident Employer and we're committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please contact us to discuss. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format. Your right to work in the UK You must have the right to work in the UK to work in paid employment with us. You'll need to share documents showing you're eligible to work in the UK if we offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don't have a Sponsor Licence agreement with the Home Office and aren't able to support you with your visa applications. More about our recruitment and selection process: The HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel. This is done as part of our commitment to equality, diversity and inclusion. The first round of our recruitment and selection process includes an interview with competency-based questions. Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation. We'll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation. You might also be invited for a second interview. We'll let you know about this during the selection process. More about our employee benefits: We have a wide range of employee benefits including (but not limited to): Encouraging work life balance: 38 days paid annual leave (including bank holidays), pro-rata for part-time More annual leave entitlement, based on length of employment Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) Flexible working options Caring for you and your family: Generous sick pay entitlement More sick pay entitlement, based on length of employment Opportunity to buy and sell annual leave in each calendar year Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis Enhanced leave for new parents Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year) 10 days paid disability leave a year, pro-rata for part-time 10 days paid carers' leave a year, pro-rata for part-time New family-friendly benefits, including paid leave: in the event of miscarriage or still birth to support fertility treatments for antenatal appointments for both parents Cycle to work scheme Death in service scheme Health cash plans to help offset the cost of health care for you and your family Thinking about your finances: Enhanced salary sacrifice pension scheme Discounted season ticket loan and interest-free emergency loans Give as you earn to support other charities of your choice before tax New employee portal including lifestyle savings vouchers and personal wellbeing Enriching your life at work: Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager Yearly internal apprenticeship opportunities New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) Active and supportive internal employee networking groups for collaboration and peer support 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 2 days paid leave a year for volunteering with other charities during normal working hours Safeguarding We're committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with. This is regardless of: gender race disability sexual orientation religion or belief pregnancy gender reassignment We recognise our particular responsibility to make sure vulnerable adults and children are protected. We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds. No agencies please.
Apr 27, 2024
Full time
We're looking for an enthusiastic and motivated Senior Events Fundraiser to join our well-respected team responsible for full project management of a range of third party events. Senior Events Fundraiser (Third Party Events) Type: Full-time (35 hours a week), permanent Location: Office-based in Edinburgh with flexibility to work remotely. Salary: £35,652 - £37,747 per annum plus excellent benefits Salary Band: Band E2 About us We make sure people living with MS are at the centre of everything we do. And it's this commitment that unites us across the UK. Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. About this job Our Third Party Events team are working to raise up to £2m+ across a range of activities in 2024, and we need brilliant people to help achieve our ambitious fundraising goals. In this role, you'll be responsible for managing a portfolio of third party challenge events to target, and for innovating, developing and delivering new fundraising activities. You'll also be monitoring and evaluating all products to create opportunities for future growth. This role is customer-focused and you'll spend lots of time stewarding our amazing supporters to maximise their fundraising. This is an exciting opportunity to steward fundraising teams of significant size, as well as helping to shape the future third party events strategy. The portfolio is well-established and includes a mixture of events activities, including runs, cycles and challenges. You'll have contact with event participants and supporters and manage relationships with a number of third party agencies, while working with other colleagues in our Community and Events team. If you're an enthusiastic and supporter-focused team player, who is motivated by the idea of raising more funds than ever for a fantastic cause, we'd love to hear from you. We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society. Working with external pay and reward consultants, we're taking active steps this year to review our employees' pay and benefits package. Ensuring we're aligned with the most accurate and up-to-date benchmarks for the UK charity sector. Closing date for applications: 9am on Friday 10 May 2024 Interested? More information can be found by downloading the attached documents in 'supporting documents' and then to apply for this role, please submit the following: an updated CV. a supporting statement indicating how you meet the essential criteria as set out in the person specification in the attached job description. Top Tip: you will need to save your Cover Letter, CV and Optional Equal Opps form as one document and upload this to the site. We'd be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. Equal Opportunities We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds. We'd be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. Disability Confident Employer We're a Disability Confident Employer and we're committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please contact us to discuss. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format. Your right to work in the UK You must have the right to work in the UK to work in paid employment with us. You'll need to share documents showing you're eligible to work in the UK if we offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don't have a Sponsor Licence agreement with the Home Office and aren't able to support you with your visa applications. More about our recruitment and selection process: The HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel. This is done as part of our commitment to equality, diversity and inclusion. The first round of our recruitment and selection process includes an interview with competency-based questions. Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation. We'll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation. You might also be invited for a second interview. We'll let you know about this during the selection process. More about our employee benefits: We have a wide range of employee benefits including (but not limited to): Encouraging work life balance: 38 days paid annual leave (including bank holidays), pro-rata for part-time More annual leave entitlement, based on length of employment Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) Flexible working options Caring for you and your family: Generous sick pay entitlement More sick pay entitlement, based on length of employment Opportunity to buy and sell annual leave in each calendar year Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis Enhanced leave for new parents Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year) 10 days paid disability leave a year, pro-rata for part-time 10 days paid carers' leave a year, pro-rata for part-time New family-friendly benefits, including paid leave: in the event of miscarriage or still birth to support fertility treatments for antenatal appointments for both parents Cycle to work scheme Death in service scheme Health cash plans to help offset the cost of health care for you and your family Thinking about your finances: Enhanced salary sacrifice pension scheme Discounted season ticket loan and interest-free emergency loans Give as you earn to support other charities of your choice before tax New employee portal including lifestyle savings vouchers and personal wellbeing Enriching your life at work: Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager Yearly internal apprenticeship opportunities New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) Active and supportive internal employee networking groups for collaboration and peer support 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 2 days paid leave a year for volunteering with other charities during normal working hours Safeguarding We're committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with. This is regardless of: gender race disability sexual orientation religion or belief pregnancy gender reassignment We recognise our particular responsibility to make sure vulnerable adults and children are protected. We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds. No agencies please.
NCTech has established itself as a market leader in the provision of 360 street level imagery and 3D data to Big Tech customers. The company operates globally, collecting and processing 360 imagery and 3D data for a range of customers and is on a rapid growth trajectory, serving the likes of the Immersive Media and Geographic Information System markets. NCTech are looking for a dynamic, self-motivated IT Apprentice to be the central point of contact to maintain the company IT assets and systems whether used in person or remote. The role is key to business continuity and ensuring there is minimum disruption to any software or hardware to ensure maximum productivity. You will support the business with first and second line support to ensure a quick and efficient response ensure new starts are set up with all required hardware and relevant software access and ensure IT, processes and procedures are developed and maintained. Responsibilities: Taking responsibility for IT asset and inventory management Monitoring and assisting with first and second line IT tickets, liaising with staff to ensure quick and effective resolution Assisting in the development and maintenance of IT procedures with clear documentation Working with third party suppliers of services and equipment Assisting in the onboarding of new staff, setting up computers and accounts Managing corporate office systems such as VoIP, Printers, AV and other hardware Working with other teams to ensure quality of IT service Communicating with staff of all levels Dedicated hours throughout the week for study towards apprenticeship You will need the following skills: Keen interest in computers and technology in general Working knowledge of Google Workspace Basic knowledge of networking concepts and a problem solving mentality to be able to resolve issues Good communication skills Ambitious learning mindset Experience in IT support (desirable but not essential) Salary: £15,000 - £16,000 per annum Working hours: 5 hours per week, Monday to Friday, 30 minutes lunch break Hybrid working Benefits: Generous holiday allowance of 33 days Never work your birthday - we think you should always enjoy your birthday off! Flexibility around starting and finishing times to work for the employee and the business Excellent health benefits cash plan paid for by NCTech Family friendly benefits Plenty of shindigs and social events - we're always open to ideas and we're a sociable bunch! Above all we are really proud of our diverse, open and overall awesome company culture! Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Apr 26, 2024
Full time
NCTech has established itself as a market leader in the provision of 360 street level imagery and 3D data to Big Tech customers. The company operates globally, collecting and processing 360 imagery and 3D data for a range of customers and is on a rapid growth trajectory, serving the likes of the Immersive Media and Geographic Information System markets. NCTech are looking for a dynamic, self-motivated IT Apprentice to be the central point of contact to maintain the company IT assets and systems whether used in person or remote. The role is key to business continuity and ensuring there is minimum disruption to any software or hardware to ensure maximum productivity. You will support the business with first and second line support to ensure a quick and efficient response ensure new starts are set up with all required hardware and relevant software access and ensure IT, processes and procedures are developed and maintained. Responsibilities: Taking responsibility for IT asset and inventory management Monitoring and assisting with first and second line IT tickets, liaising with staff to ensure quick and effective resolution Assisting in the development and maintenance of IT procedures with clear documentation Working with third party suppliers of services and equipment Assisting in the onboarding of new staff, setting up computers and accounts Managing corporate office systems such as VoIP, Printers, AV and other hardware Working with other teams to ensure quality of IT service Communicating with staff of all levels Dedicated hours throughout the week for study towards apprenticeship You will need the following skills: Keen interest in computers and technology in general Working knowledge of Google Workspace Basic knowledge of networking concepts and a problem solving mentality to be able to resolve issues Good communication skills Ambitious learning mindset Experience in IT support (desirable but not essential) Salary: £15,000 - £16,000 per annum Working hours: 5 hours per week, Monday to Friday, 30 minutes lunch break Hybrid working Benefits: Generous holiday allowance of 33 days Never work your birthday - we think you should always enjoy your birthday off! Flexibility around starting and finishing times to work for the employee and the business Excellent health benefits cash plan paid for by NCTech Family friendly benefits Plenty of shindigs and social events - we're always open to ideas and we're a sociable bunch! Above all we are really proud of our diverse, open and overall awesome company culture! Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Reference number: JR237674 Location: Hybrid working: Home & our office at Universal Square, Manchester, U.K Working pattern: Full-Time Contract Type: 18 Month Fixed Term Contract (from start date) Number of roles: 1 Salary: £21,000 per annum We are looking for an IT - Business Analyst Apprentice (Level 4) to join our team on an 18 month fixed term contract. The IT - Business Analyst Apprentice (Level 4) role at Kaplan involves driving organisational success through structured analysis and collaboration, managing multiple changes, and delivering structured benefits-driven analysis on projects. Responsibilities include stakeholder management, planning and organisation, product management, and developing skills in business analysis. Ideal candidates possess analytical skills, problem-solving abilities, communication skills, and a willingness to learn and adapt within a collaborative environment. This role serves as a stepping stone for career progression within Kaplan, leading to positions such as Business Analyst, Senior Business Analyst, PMO Analyst, or Applications Support. This is an excellent opportunity for a Junior Business Analyst, who is looking to expand their skills and build their career with an industry leader. What you'll bring to the role Ideal for candidates interested in pursuing a career in business analysis, this role demands a blend of analytical and problem-solving skills, and a keen eye for detail. Comfortable in coordinating and where required willing to learn to facilitate workshops Able to learn how to uncover genuine business needs, identify solution options and present proposals delivering business benefits Good communication skills - both written and verbal Target driven and focused on owning the business solution delivery timeline Able to build relationships with internal stakeholders and external suppliers A team player, able to work collaboratively with others Confident at presenting ideas and recommendations Self-organising and customer / end-user delivery focused A positive can-do attitude who's willing to learn What we do Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals. We are part of the Kaplan group, one of the world's largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart. What we believe in Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together. Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive. Our Values We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success. • Act with integrity • Empower and support • Create opportunity • Grow knowledge • Drive results together What we offer As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: • 28 days annual leave + option to purchase more • Season ticket loan and cycle to work scheme • Big discounts on Kaplan courses for you and your family • Private medical, income protection, and life insurance • 24/7 confidential helpline providing counselling and other support services • Company pension contributions • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 30th April 2024. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist. Shortlisted applicants will be invited to attend a first stage online interview, If you are successful at this stage, you will be invited back to attend a second stage online interview. You will also be asked to prepare a task, details of which will be shared in the invite.
Apr 26, 2024
Full time
Reference number: JR237674 Location: Hybrid working: Home & our office at Universal Square, Manchester, U.K Working pattern: Full-Time Contract Type: 18 Month Fixed Term Contract (from start date) Number of roles: 1 Salary: £21,000 per annum We are looking for an IT - Business Analyst Apprentice (Level 4) to join our team on an 18 month fixed term contract. The IT - Business Analyst Apprentice (Level 4) role at Kaplan involves driving organisational success through structured analysis and collaboration, managing multiple changes, and delivering structured benefits-driven analysis on projects. Responsibilities include stakeholder management, planning and organisation, product management, and developing skills in business analysis. Ideal candidates possess analytical skills, problem-solving abilities, communication skills, and a willingness to learn and adapt within a collaborative environment. This role serves as a stepping stone for career progression within Kaplan, leading to positions such as Business Analyst, Senior Business Analyst, PMO Analyst, or Applications Support. This is an excellent opportunity for a Junior Business Analyst, who is looking to expand their skills and build their career with an industry leader. What you'll bring to the role Ideal for candidates interested in pursuing a career in business analysis, this role demands a blend of analytical and problem-solving skills, and a keen eye for detail. Comfortable in coordinating and where required willing to learn to facilitate workshops Able to learn how to uncover genuine business needs, identify solution options and present proposals delivering business benefits Good communication skills - both written and verbal Target driven and focused on owning the business solution delivery timeline Able to build relationships with internal stakeholders and external suppliers A team player, able to work collaboratively with others Confident at presenting ideas and recommendations Self-organising and customer / end-user delivery focused A positive can-do attitude who's willing to learn What we do Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals. We are part of the Kaplan group, one of the world's largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart. What we believe in Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together. Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive. Our Values We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success. • Act with integrity • Empower and support • Create opportunity • Grow knowledge • Drive results together What we offer As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: • 28 days annual leave + option to purchase more • Season ticket loan and cycle to work scheme • Big discounts on Kaplan courses for you and your family • Private medical, income protection, and life insurance • 24/7 confidential helpline providing counselling and other support services • Company pension contributions • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 30th April 2024. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist. Shortlisted applicants will be invited to attend a first stage online interview, If you are successful at this stage, you will be invited back to attend a second stage online interview. You will also be asked to prepare a task, details of which will be shared in the invite.
Employer description: ITWiser are looking for a keen and ambitious IT apprentice to join the team. This apprenticeship provides an excellent opportunity to break into IT and Cyber Security, as you will gain experience with a variety of IT systems such as servers, desktops, routers and learning how to secure and support them. As you progress you will be given more responsibilities and roles within the team to grow your skill set in this growing area of business. Overview: The ideal person will be answering client calls and helping to resolve issues with client systems. Training will be provided as well as access to a variety of different systems to learn. Daily routines will be allocated which include tasks like checking backups and antivirus are up to date. You will learn to use and be required to use a ticketing timesheet system to keep a log of issues. You may be required to visit client sites from time to time so should have your own transport and full UK driving license. Responsibilities: First line telephone support, diagnose issues with customers telephony services, both on-premise and cloud, plus connectivity services (broadband, ethernet circuits) Remote programming works, so changes to customer systems as and when requested Liaising with customers to keep update regarding projects and tickets Checking backups and antivirus are up to date General admin tasks relating to service team Desirable skills: Good understanding of troubleshooting skills and networking concepts such as DNS, DHCP and WINS Knowledge of android and iOS smart phones PC hardware components & building/repairing PCs Understanding of backups and disaster recovery systems Personal qualities: Have your own transport and full UK driving license Interest in IT (and IT security), including hobbies and/or education within IT Have a 'can do' attitude and be confident to ask for help and guidance. You should be self-motivated to learn and find resolutions to problems You should be able to work well in a team environment Ability to handle customers queries with empathy and tact Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 8.30am - 5pm Benefits: 28 days holiday including bank holidays Free on-site parking Casual dress code Friendly atmosphere Coffee machine Free tea/coffee Future prospects: Permanent employment after successful completion of apprenticeship. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Apr 26, 2024
Full time
Employer description: ITWiser are looking for a keen and ambitious IT apprentice to join the team. This apprenticeship provides an excellent opportunity to break into IT and Cyber Security, as you will gain experience with a variety of IT systems such as servers, desktops, routers and learning how to secure and support them. As you progress you will be given more responsibilities and roles within the team to grow your skill set in this growing area of business. Overview: The ideal person will be answering client calls and helping to resolve issues with client systems. Training will be provided as well as access to a variety of different systems to learn. Daily routines will be allocated which include tasks like checking backups and antivirus are up to date. You will learn to use and be required to use a ticketing timesheet system to keep a log of issues. You may be required to visit client sites from time to time so should have your own transport and full UK driving license. Responsibilities: First line telephone support, diagnose issues with customers telephony services, both on-premise and cloud, plus connectivity services (broadband, ethernet circuits) Remote programming works, so changes to customer systems as and when requested Liaising with customers to keep update regarding projects and tickets Checking backups and antivirus are up to date General admin tasks relating to service team Desirable skills: Good understanding of troubleshooting skills and networking concepts such as DNS, DHCP and WINS Knowledge of android and iOS smart phones PC hardware components & building/repairing PCs Understanding of backups and disaster recovery systems Personal qualities: Have your own transport and full UK driving license Interest in IT (and IT security), including hobbies and/or education within IT Have a 'can do' attitude and be confident to ask for help and guidance. You should be self-motivated to learn and find resolutions to problems You should be able to work well in a team environment Ability to handle customers queries with empathy and tact Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 8.30am - 5pm Benefits: 28 days holiday including bank holidays Free on-site parking Casual dress code Friendly atmosphere Coffee machine Free tea/coffee Future prospects: Permanent employment after successful completion of apprenticeship. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Employer description: Kelvin TOP-SET is an employee-owned, globally recognised leader in providing incident investigation, root cause analysis, and training solutions to industries such as oil and gas, manufacturing, transport, maritime and more. With a commitment to excellence and innovation, we are dedicated to nurturing talent and providing opportunities for growth and development within our organisation. Overview: Kelvin TOP-SET is excited to offer a Modern Apprenticeship opportunity for an individual interested in pursuing a career in IT support. You will embark on a comprehensive training program designed to equip you with the skills and knowledge needed to excel in the field of IT support, with a focus on leveraging Office 365 technologies. This position offers hands-on experience, mentorship, and the opportunity to kick-start your career working with a small but mighty team. Responsibilities: Provide first-line technical support to internal users and associates, assisting with hardware, software, and network-related issues Learn and apply troubleshooting techniques to diagnose and resolve IT problems efficiently Assist in the installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment Collaborate with the IT team to ensure the smooth operation of IT systems and infrastructure Gain exposure to Office 365 administration, including email, SharePoint, Teams, and other collaboration tools Assist in the development and documentation of IT policies, procedures, and knowledge base articles Participate in IT projects and initiatives to enhance systems and processes Required skills: Enthusiasm for technology and IT Excellent communication and interpersonal skills Eagerness to learn and a proactive approach to problem-solving Ability to work effectively both independently and as part of a team High school National 5 in English is a minimum Salary: £15,000 - £17,000 per annum, depending on experience. Working hours: Monday to Friday, 9am until 5pm Benefits: Access to training as required Eligibility for company pension Cycle to work scheme Discounted gym membership Smarter spending/lifestyle savings Access to support services Access to employee loan for travel season tickets Partner benefits after qualifying period Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Apr 26, 2024
Full time
Employer description: Kelvin TOP-SET is an employee-owned, globally recognised leader in providing incident investigation, root cause analysis, and training solutions to industries such as oil and gas, manufacturing, transport, maritime and more. With a commitment to excellence and innovation, we are dedicated to nurturing talent and providing opportunities for growth and development within our organisation. Overview: Kelvin TOP-SET is excited to offer a Modern Apprenticeship opportunity for an individual interested in pursuing a career in IT support. You will embark on a comprehensive training program designed to equip you with the skills and knowledge needed to excel in the field of IT support, with a focus on leveraging Office 365 technologies. This position offers hands-on experience, mentorship, and the opportunity to kick-start your career working with a small but mighty team. Responsibilities: Provide first-line technical support to internal users and associates, assisting with hardware, software, and network-related issues Learn and apply troubleshooting techniques to diagnose and resolve IT problems efficiently Assist in the installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment Collaborate with the IT team to ensure the smooth operation of IT systems and infrastructure Gain exposure to Office 365 administration, including email, SharePoint, Teams, and other collaboration tools Assist in the development and documentation of IT policies, procedures, and knowledge base articles Participate in IT projects and initiatives to enhance systems and processes Required skills: Enthusiasm for technology and IT Excellent communication and interpersonal skills Eagerness to learn and a proactive approach to problem-solving Ability to work effectively both independently and as part of a team High school National 5 in English is a minimum Salary: £15,000 - £17,000 per annum, depending on experience. Working hours: Monday to Friday, 9am until 5pm Benefits: Access to training as required Eligibility for company pension Cycle to work scheme Discounted gym membership Smarter spending/lifestyle savings Access to support services Access to employee loan for travel season tickets Partner benefits after qualifying period Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
MB341: Electronics Trainer Location: Lyneham Salary: £40,000 - £45,000 Working Hours: 39 hours per week - Monday to Friday (early finish on a Wednesday) Additional Company Benefits: Generous holiday allowance of 25 days plus 8 bank holidays, Reservist in the armed forces receive 10 days special paid leave, Matched contribution pension scheme up to 4.5% of salary, with life assurance Working from home and flexible work patterns, Employee assistance programme supporting physical, mental and financial wellbeing, Flexible benefits, including cycle to work scheme, discounts and our Share Ownership Scheme Overview: First Military Recruitment is proudly working in partnership with a fantastic International Defence business who are looking to recruit an Electronics Trainer on a permanent basis due to growth based at their Lyneham depot.Purpose of the role: Delivering Electrical/Electronic Principles, Analogue and Digital Electronics, Microprocessors and Projects. This involves theoretical and contextualised lessons and course development to meet Army standards and external accreditation. Duties and responsibilities: Deliver Contextualised Academic Lessons, both theory and practical for all of the above subjects. Marking of Exams and Course Work as required. Invigilation of exams. Course Preparation, including the development of blended learning materials/interactive online content. Apply Subject Matter Knowledge and Guidance to develop teaching material and support the course design process. Qualifications and experience: Level 5 (or above) Electrical/Electronic Eng. / Telecommunication / Computer Science Level 4 (HNC) Electrical/Electronic Eng. / Telecommunication / Computer Science or other related Engineering discipline Current and relevant engineering mathematical knowledge Recent Service leaver with a technical trade background, Army, RAF, RN. Teaching/Lecturing in FE/HE Environment, with an appreciation of modern apprenticeship requirements Knowledge and experience of working with Microsoft Office Knowledge of Moodle interactive software Professional and Personal Qualities: Works effectively in a positive leadership culture where ownership, accountability and decision making is collaboratively achieved Energy, drive and enthusiasm to continually improve self, course material and teaching ability Motivates and inspires others by maintaining a positive can do attitude Fosters an environment of development and learning where everyone can excel. Encourages constructive feedback and applies reflective practice to improve outcomes for learners Maintains a sense of ownership and accountability in all aspects of work Ability to work as part of a team and maintain positive relationships with colleagues, trainees and the customer. Strong interpersonal skills including effective communication skills for interacting with the customer and stakeholders in training development and admin Collaboratively develops solutions by listening to others and sharing solution focused ideas Supports and thrives in a culture which drives innovation, continuous improvement and the sharing of good practice Promotes diversity by bringing together different perspectives and experiences with genuine valuing of differences. MB341: Electronics Trainer Location: Lyneham Salary: £40,000 - £45,000 Working Hours: 39 hours per week - Monday to Friday (early finish on a Wednesday) Additional Company Benefits: Generous holiday allowance of 25 days plus 8 bank holidays, Reservist in the armed forces receive 10 days special paid leave, Matched contribution pension scheme up to 4.5% of salary, with life assurance Working from home and flexible work patterns, Employee assistance programme supporting physical, mental and financial wellbeing, Flexible benefits, including cycle to work scheme, discounts and our Share Ownership Scheme
Apr 26, 2024
Full time
MB341: Electronics Trainer Location: Lyneham Salary: £40,000 - £45,000 Working Hours: 39 hours per week - Monday to Friday (early finish on a Wednesday) Additional Company Benefits: Generous holiday allowance of 25 days plus 8 bank holidays, Reservist in the armed forces receive 10 days special paid leave, Matched contribution pension scheme up to 4.5% of salary, with life assurance Working from home and flexible work patterns, Employee assistance programme supporting physical, mental and financial wellbeing, Flexible benefits, including cycle to work scheme, discounts and our Share Ownership Scheme Overview: First Military Recruitment is proudly working in partnership with a fantastic International Defence business who are looking to recruit an Electronics Trainer on a permanent basis due to growth based at their Lyneham depot.Purpose of the role: Delivering Electrical/Electronic Principles, Analogue and Digital Electronics, Microprocessors and Projects. This involves theoretical and contextualised lessons and course development to meet Army standards and external accreditation. Duties and responsibilities: Deliver Contextualised Academic Lessons, both theory and practical for all of the above subjects. Marking of Exams and Course Work as required. Invigilation of exams. Course Preparation, including the development of blended learning materials/interactive online content. Apply Subject Matter Knowledge and Guidance to develop teaching material and support the course design process. Qualifications and experience: Level 5 (or above) Electrical/Electronic Eng. / Telecommunication / Computer Science Level 4 (HNC) Electrical/Electronic Eng. / Telecommunication / Computer Science or other related Engineering discipline Current and relevant engineering mathematical knowledge Recent Service leaver with a technical trade background, Army, RAF, RN. Teaching/Lecturing in FE/HE Environment, with an appreciation of modern apprenticeship requirements Knowledge and experience of working with Microsoft Office Knowledge of Moodle interactive software Professional and Personal Qualities: Works effectively in a positive leadership culture where ownership, accountability and decision making is collaboratively achieved Energy, drive and enthusiasm to continually improve self, course material and teaching ability Motivates and inspires others by maintaining a positive can do attitude Fosters an environment of development and learning where everyone can excel. Encourages constructive feedback and applies reflective practice to improve outcomes for learners Maintains a sense of ownership and accountability in all aspects of work Ability to work as part of a team and maintain positive relationships with colleagues, trainees and the customer. Strong interpersonal skills including effective communication skills for interacting with the customer and stakeholders in training development and admin Collaboratively develops solutions by listening to others and sharing solution focused ideas Supports and thrives in a culture which drives innovation, continuous improvement and the sharing of good practice Promotes diversity by bringing together different perspectives and experiences with genuine valuing of differences. MB341: Electronics Trainer Location: Lyneham Salary: £40,000 - £45,000 Working Hours: 39 hours per week - Monday to Friday (early finish on a Wednesday) Additional Company Benefits: Generous holiday allowance of 25 days plus 8 bank holidays, Reservist in the armed forces receive 10 days special paid leave, Matched contribution pension scheme up to 4.5% of salary, with life assurance Working from home and flexible work patterns, Employee assistance programme supporting physical, mental and financial wellbeing, Flexible benefits, including cycle to work scheme, discounts and our Share Ownership Scheme
Are you looking for your next step in your Project Manager career? We are currently looking to recruit an experienced Project Manager preferably from a nuclear background to support with a number of exciting projects. Key Accountabilities As part of the wider management team, support the business in the development of improvements to project management practice across our engineering, manufacturing and fabrication business. Take responsibility for the line management of the Project Services Team including managing the competency and development of allocated staff. To professionally manage a range of design, manufacturing and fabrication projects on behalf of the business in the Nuclear, Defence and Industrial sectors, ensuring projects are delivered to cost, schedule and the specified quality requirements. Provide Safety Leadership and ensure that projects are delivered without harm to those involved in the project and minimising impact on the environment. Establish and maintain positive and effective working relationships with all customers in order to gain an understanding of their needs to strengthen customer relationships. Manage internal & supplier relationships in a professional and effective manner. Manage internal & supplier relationships in a professional and effective manner. Full project delivery and P&L accountability for all managed projects (circa £5-£10m p.a.) in line with industry best practice. Provide leadership and direction to a team of Project Managers, Planners, Support Staff etc in the execution of Projects. Provision of a professional, first class, consistent and effective project management service to clients. Ensure that projects comply fully with all statutory and regulatory requirements. Ensure project change control procedures are established and adhered to. Manage and actively mitigate project risks delivery conflicts. Any other duties as required. Qualifications /Experience Required / Person Attributes Chartered Engineer - Desirable Project Management Background with demonstrable experience of managing multi-discipline work through all project phases A working knowledge of project management principles, tools and techniques An appreciation of project management planning, estimating risk identification, management & mitigation processes and their application across multi-disciplined teams Relevant experience and proven success in the management of related projects Sound market and commercial knowledge. Demonstrable experience of leading people in a Project environment, including the support and development of staff and apprentice Knowledge of accounting and commercial processes An appreciation of health, safety and environmental issues in an engineering business. Knowledge of quality assurance requirements and procedures. IOSH Leading Safely Member of Relevant Professional Institute Desirable Benefits - What's in it for you? Competitive Salary Benefits - discounted Gym Membership. Generous Pension employer - employee contribution including death in service. Access to GP24/7 from anywhere in the world by video or phone. Career Opportunities Training and development Referral programme -refer a Friend Scheme - £ awarded (T&C's apply) Onsite free parking Sick pay 35 Days Holiday per year including Bank holiday. Mon-Thur - 8.hr shift & Friday 5hr day ( finishing at 1pm) Flexible working . Maternity, paternity, adoption, and parental leave Mental health first aiders on site.
Apr 26, 2024
Full time
Are you looking for your next step in your Project Manager career? We are currently looking to recruit an experienced Project Manager preferably from a nuclear background to support with a number of exciting projects. Key Accountabilities As part of the wider management team, support the business in the development of improvements to project management practice across our engineering, manufacturing and fabrication business. Take responsibility for the line management of the Project Services Team including managing the competency and development of allocated staff. To professionally manage a range of design, manufacturing and fabrication projects on behalf of the business in the Nuclear, Defence and Industrial sectors, ensuring projects are delivered to cost, schedule and the specified quality requirements. Provide Safety Leadership and ensure that projects are delivered without harm to those involved in the project and minimising impact on the environment. Establish and maintain positive and effective working relationships with all customers in order to gain an understanding of their needs to strengthen customer relationships. Manage internal & supplier relationships in a professional and effective manner. Manage internal & supplier relationships in a professional and effective manner. Full project delivery and P&L accountability for all managed projects (circa £5-£10m p.a.) in line with industry best practice. Provide leadership and direction to a team of Project Managers, Planners, Support Staff etc in the execution of Projects. Provision of a professional, first class, consistent and effective project management service to clients. Ensure that projects comply fully with all statutory and regulatory requirements. Ensure project change control procedures are established and adhered to. Manage and actively mitigate project risks delivery conflicts. Any other duties as required. Qualifications /Experience Required / Person Attributes Chartered Engineer - Desirable Project Management Background with demonstrable experience of managing multi-discipline work through all project phases A working knowledge of project management principles, tools and techniques An appreciation of project management planning, estimating risk identification, management & mitigation processes and their application across multi-disciplined teams Relevant experience and proven success in the management of related projects Sound market and commercial knowledge. Demonstrable experience of leading people in a Project environment, including the support and development of staff and apprentice Knowledge of accounting and commercial processes An appreciation of health, safety and environmental issues in an engineering business. Knowledge of quality assurance requirements and procedures. IOSH Leading Safely Member of Relevant Professional Institute Desirable Benefits - What's in it for you? Competitive Salary Benefits - discounted Gym Membership. Generous Pension employer - employee contribution including death in service. Access to GP24/7 from anywhere in the world by video or phone. Career Opportunities Training and development Referral programme -refer a Friend Scheme - £ awarded (T&C's apply) Onsite free parking Sick pay 35 Days Holiday per year including Bank holiday. Mon-Thur - 8.hr shift & Friday 5hr day ( finishing at 1pm) Flexible working . Maternity, paternity, adoption, and parental leave Mental health first aiders on site.
Norton Rose Fulbright Llp
Newcastle Upon Tyne, Tyne And Wear
Practice Group / Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our London and International Offices. The key focus of the team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical expertise is also required as the expectation will be that you are part of the team actively assisting in resolving issues as well as your leadership responsibilities. The role will involve but is not limited to the following: Team Management: Ensuring that your team rota is managed, and the appropriate number of staff are onsite at the prescribed times. Taking joint responsibility with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager Assist in the implementation of and adherence to ITIL processes and best practices within the Service Desk Assisting in measuring and reporting on KPIs and SLAs for your team Leading the First Line Team: Ensuring that trend analysis and potential problem areas are correctly being identified and reported by your team Ensuring regular one to ones are held with these teams to discuss monthly performance, address any training needs and review status of yearly Objectives and providing the Service Desk Manager with a monthly overview of these sessions Ensuring that there is sufficient cover on the desk in 1st Line on a daily basis Monitoring the ServiceNow call queues to ensure that all tickets are handed within SLA and to the appropriate standards. Escalation Point: Initial escalation point for customer escalations Part of the internal Service Desk escalation team, acting as a technical point of contact for the Service Desk Analysts, Senior Service Desk Analysts and Apprentices Process Management: Identifying service improvement initiatives for the Service Desk and ensuring these are documented, reported up and adhered to by the Service Desk Assist the Service Desk Manager with the creation of, maintenance of and distribution of all Service Desk Processes Quality Management: Identifying any ticket quality issues within the team by way of a monthly review, creating reports on each team member's performance, and ensuring that any issues are acted upon quickly and efficiently Ensure that the monthly reporting regarding Quality Management is available to the Service Desk Manager and EMEA Service Delivery Manager on a monthly basis Major Incident Management: Together with the Service Desk Manager (Desktop Support), take ownership of the Major Incident process during office hours, ensuring that all aspects of the process are followed Ensure that the Service Desk are aware of any Major Incidents underway, and potential workarounds for these Skills and Experience Required Proven experience in team supervision, work load prioritization and resource management Quantifiable experience in the following ITIL service management disciplines: Incident, Major Incident and Request Fulfilment Some experience of the ITIL Problem and Change disciplines. Ability to manage personal and team workloads (including management of team rotas) Proven ability to be able to measure and monitor the team's operational performance through agreed KPIs. Providing management reports for the Service Desk Manager/Customer Services Manager on both team and individual analyst performance Significant experience working with high profile, VIP customers, in a demanding and time critical environment The role requires the proven ability to prioritise personal and team workloads to meet daily, changing, business requirements. The candidate will play a very active role in the day to day 'business as usual' co-ordination of the team. The ability to re-prioritise team and personal workloads as required throughout the day is essential. Candidates must have knowledge of supporting the majority of the following: Microsoft Windows 10 and Windows 11 Microsoft Office 365 or above Signify/RSA tokens and software tokens iPhone devices - configuring and troubleshooting Printing solutions (desktop and MFD) Active Directory Dealroom / File transfer solutions Mimecast email management NexThink experience preferred Worksite DMS (or other Document Management Systems) Document Management tools Expert, CMS, Interaction Encryption software Shift information The EMEA Service Desk provide support from 8am-8pm Monday to Friday on a shift basis. Between the Service Desk Team Leaders, onsite leadership support is expected between 8am and 8pm. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We a
Apr 26, 2024
Full time
Practice Group / Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our London and International Offices. The key focus of the team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical expertise is also required as the expectation will be that you are part of the team actively assisting in resolving issues as well as your leadership responsibilities. The role will involve but is not limited to the following: Team Management: Ensuring that your team rota is managed, and the appropriate number of staff are onsite at the prescribed times. Taking joint responsibility with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager Assist in the implementation of and adherence to ITIL processes and best practices within the Service Desk Assisting in measuring and reporting on KPIs and SLAs for your team Leading the First Line Team: Ensuring that trend analysis and potential problem areas are correctly being identified and reported by your team Ensuring regular one to ones are held with these teams to discuss monthly performance, address any training needs and review status of yearly Objectives and providing the Service Desk Manager with a monthly overview of these sessions Ensuring that there is sufficient cover on the desk in 1st Line on a daily basis Monitoring the ServiceNow call queues to ensure that all tickets are handed within SLA and to the appropriate standards. Escalation Point: Initial escalation point for customer escalations Part of the internal Service Desk escalation team, acting as a technical point of contact for the Service Desk Analysts, Senior Service Desk Analysts and Apprentices Process Management: Identifying service improvement initiatives for the Service Desk and ensuring these are documented, reported up and adhered to by the Service Desk Assist the Service Desk Manager with the creation of, maintenance of and distribution of all Service Desk Processes Quality Management: Identifying any ticket quality issues within the team by way of a monthly review, creating reports on each team member's performance, and ensuring that any issues are acted upon quickly and efficiently Ensure that the monthly reporting regarding Quality Management is available to the Service Desk Manager and EMEA Service Delivery Manager on a monthly basis Major Incident Management: Together with the Service Desk Manager (Desktop Support), take ownership of the Major Incident process during office hours, ensuring that all aspects of the process are followed Ensure that the Service Desk are aware of any Major Incidents underway, and potential workarounds for these Skills and Experience Required Proven experience in team supervision, work load prioritization and resource management Quantifiable experience in the following ITIL service management disciplines: Incident, Major Incident and Request Fulfilment Some experience of the ITIL Problem and Change disciplines. Ability to manage personal and team workloads (including management of team rotas) Proven ability to be able to measure and monitor the team's operational performance through agreed KPIs. Providing management reports for the Service Desk Manager/Customer Services Manager on both team and individual analyst performance Significant experience working with high profile, VIP customers, in a demanding and time critical environment The role requires the proven ability to prioritise personal and team workloads to meet daily, changing, business requirements. The candidate will play a very active role in the day to day 'business as usual' co-ordination of the team. The ability to re-prioritise team and personal workloads as required throughout the day is essential. Candidates must have knowledge of supporting the majority of the following: Microsoft Windows 10 and Windows 11 Microsoft Office 365 or above Signify/RSA tokens and software tokens iPhone devices - configuring and troubleshooting Printing solutions (desktop and MFD) Active Directory Dealroom / File transfer solutions Mimecast email management NexThink experience preferred Worksite DMS (or other Document Management Systems) Document Management tools Expert, CMS, Interaction Encryption software Shift information The EMEA Service Desk provide support from 8am-8pm Monday to Friday on a shift basis. Between the Service Desk Team Leaders, onsite leadership support is expected between 8am and 8pm. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We a
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing technical IT support to staff using IT equipment. Job Title: IT Technician Apprentice Pay: 15,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds (Central) Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems First line support to staff advising and resolving issues To assist with installing, operating and maintaining network services and devices Provision of hardware and software support for all computers and mobile devices Management of user accounts, including resetting passwords, updating printer credit and wireless access requests Keeping the ICT facilities in full working order including providing paper and toner for printers Assist in the installation and maintenance of software and applications Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 26, 2024
Full time
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing technical IT support to staff using IT equipment. Job Title: IT Technician Apprentice Pay: 15,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds (Central) Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems First line support to staff advising and resolving issues To assist with installing, operating and maintaining network services and devices Provision of hardware and software support for all computers and mobile devices Management of user accounts, including resetting passwords, updating printer credit and wireless access requests Keeping the ICT facilities in full working order including providing paper and toner for printers Assist in the installation and maintenance of software and applications Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Employer: Oxfam Apprenticeship Provider: Multiverse Apprenticeship Programme: Digital Business Level 3 Employment Contract: 18 months Schedule: 8:00am-6:00pm (shift specifics below) Mon - Fri. Start Date: June 2024 About Oxfam Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive. Join the thousands of talented and committed people, who are helping to make this a reality. About the Role: Are you ready to kickstart your journey? Join our dynamic IT division as an apprentice and dive into the heart of the action with our Service Desk team! We're on the lookout for enthusiastic individuals who are ready to make waves in the world of Information Services (IS). As the frontliner, you'll be the go-to person and problem solver extraordinaire who ensures that our 'live' IS services dazzle our valued customer base. From Monday to Friday, between 8:00 am and 6:00 pm (8 hours a day max), you'll be in the epicenter of technology and make a real impact every day! A typical day Serve as the first point of contact for service-related queries, issues, and requests providing support to our users via phone, email and in-person. Log issues to ensure every Service Desk call is captured accurately and can be resolved quickly! Use your technical knowledge to assist our clients in tackling common technical hiccups, like troubleshooting. Assist in second-line support functions for the IS department, working alongside our experienced team to resolve bigger and more complex issues. Collaborate and escalate any issues to more senior stakeholders to ensure they are probably dealt with. Help to source and identify data to aid in identifying, communicating and resolving any 'known problems' within our team and/or work and support in finding solutions. Help to create and implement any training materials that support you, your team and our company missions. Must haves: GCSE English & Maths 4-9 (C-A ) or equivalent Service Operations Apprentice Skills: Good written and verbal communication skills. Calm and composed temperament, especially under pressure. Good interpersonal skills. Dependable and reliable. Passion for learning and developing both personally and professionally. Perseverance and commitment to your goals, task and work. Adaptable and flexible in your ways of working. Enthusiasm and curiosity for technology. Some customer facing experience would be beneficial. Excitement to work within a team-oriented and fast-paced environment. Some familiarity with Oxfam's mission would be beneficial.
Apr 26, 2024
Full time
Employer: Oxfam Apprenticeship Provider: Multiverse Apprenticeship Programme: Digital Business Level 3 Employment Contract: 18 months Schedule: 8:00am-6:00pm (shift specifics below) Mon - Fri. Start Date: June 2024 About Oxfam Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive. Join the thousands of talented and committed people, who are helping to make this a reality. About the Role: Are you ready to kickstart your journey? Join our dynamic IT division as an apprentice and dive into the heart of the action with our Service Desk team! We're on the lookout for enthusiastic individuals who are ready to make waves in the world of Information Services (IS). As the frontliner, you'll be the go-to person and problem solver extraordinaire who ensures that our 'live' IS services dazzle our valued customer base. From Monday to Friday, between 8:00 am and 6:00 pm (8 hours a day max), you'll be in the epicenter of technology and make a real impact every day! A typical day Serve as the first point of contact for service-related queries, issues, and requests providing support to our users via phone, email and in-person. Log issues to ensure every Service Desk call is captured accurately and can be resolved quickly! Use your technical knowledge to assist our clients in tackling common technical hiccups, like troubleshooting. Assist in second-line support functions for the IS department, working alongside our experienced team to resolve bigger and more complex issues. Collaborate and escalate any issues to more senior stakeholders to ensure they are probably dealt with. Help to source and identify data to aid in identifying, communicating and resolving any 'known problems' within our team and/or work and support in finding solutions. Help to create and implement any training materials that support you, your team and our company missions. Must haves: GCSE English & Maths 4-9 (C-A ) or equivalent Service Operations Apprentice Skills: Good written and verbal communication skills. Calm and composed temperament, especially under pressure. Good interpersonal skills. Dependable and reliable. Passion for learning and developing both personally and professionally. Perseverance and commitment to your goals, task and work. Adaptable and flexible in your ways of working. Enthusiasm and curiosity for technology. Some customer facing experience would be beneficial. Excitement to work within a team-oriented and fast-paced environment. Some familiarity with Oxfam's mission would be beneficial.
Do you want to expand your IT career within a join an new and exciting company. Are you an experienced IT Helpdesk First Line Support? Do you have the skills to play an important role in providing technical assistance and support to end-users within our organization? Do you have experience to be the initial point of contact for all IT-related inquiries and issues, ranging from hardware and software problems to network and connectivity issues. Your primary objective will be to resolve technical problems promptly and efficiently while delivering exceptional customer service. What can you expect in the role of First line IT Helpdesk First Point of Contact, Serve as the initial point of contact for all IT-related inquiries and technical support requests from end-users via various channels such as phone calls, emails, and ticketing systems. Technical Troubleshooting, Diagnose and resolve hardware, software, network, and connectivity issues reported by end-users in a timely and efficient manner. This includes troubleshooting desktops, laptops, printers, mobile devices, and other IT peripherals. Issue Escalation, escalate unresolved technical issues to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken. User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols. Software Installation and Configuration Install, configure, and update software applications on end-user devices according to organizational guidelines and software licensing agreements. Hardware Maintenance, perform routine maintenance tasks on IT hardware, such as desktops, laptops, and printers, including hardware upgrades, replacements, and preventive maintenance activities. Documentation and Knowledge Sharing, maintain accurate records of IT support requests, incidents, and resolutions in the ticketing system. Document troubleshooting procedures, FAQs, and knowledge base articles to facilitate efficient problem resolution and knowledge sharing among the IT support team and end-users. Training and User Education, provide basic training and guidance to end-users on the use of IT systems, software applications, and best practices for IT security and data protection. Compliance and Security, adhere to organizational policies, procedures, and security standards to ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations. Asset Management keep record of distributed IT, IT related equipment and keep HR in copy. Support of Global office network providing support as described above to BEYONDs other staff outside of the UK office remotely when necessary. What experience do you need to work as a First line IT Helpdesk Degree level education or completion of relevant apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment. Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools. Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices for IT service management. You will be required to assist with ad-hoc tasks if and when required. The nature of these events is such that it may be necessary to amend or add to your responsibilities as we get closer to major events and you will be required to perform any task that is allocated to you, specific to the projects at hand Excellent communication skills with the ability to explain technical concepts to non-technical users effectively. Strong problem-solving and troubleshooting skills with a customer focused approach. Ability to work independently and collaboratively in a fast-paced environment. IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent (desired). Knowledge of remote desktop support tools and remote assistance techniques. What do you get in return as a First Line Help Desk support Working hours are 09.00 - 18.00 (Monday-Friday) however alternative hours can be agreed subject to line manager approval. Competitive salary 25K-30K 25 Days Holidays + Bank Holidays 12 month fixed term contract Life insurance Pension contribution On site parking 1 day a week working from home
Apr 26, 2024
Contractor
Do you want to expand your IT career within a join an new and exciting company. Are you an experienced IT Helpdesk First Line Support? Do you have the skills to play an important role in providing technical assistance and support to end-users within our organization? Do you have experience to be the initial point of contact for all IT-related inquiries and issues, ranging from hardware and software problems to network and connectivity issues. Your primary objective will be to resolve technical problems promptly and efficiently while delivering exceptional customer service. What can you expect in the role of First line IT Helpdesk First Point of Contact, Serve as the initial point of contact for all IT-related inquiries and technical support requests from end-users via various channels such as phone calls, emails, and ticketing systems. Technical Troubleshooting, Diagnose and resolve hardware, software, network, and connectivity issues reported by end-users in a timely and efficient manner. This includes troubleshooting desktops, laptops, printers, mobile devices, and other IT peripherals. Issue Escalation, escalate unresolved technical issues to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken. User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols. Software Installation and Configuration Install, configure, and update software applications on end-user devices according to organizational guidelines and software licensing agreements. Hardware Maintenance, perform routine maintenance tasks on IT hardware, such as desktops, laptops, and printers, including hardware upgrades, replacements, and preventive maintenance activities. Documentation and Knowledge Sharing, maintain accurate records of IT support requests, incidents, and resolutions in the ticketing system. Document troubleshooting procedures, FAQs, and knowledge base articles to facilitate efficient problem resolution and knowledge sharing among the IT support team and end-users. Training and User Education, provide basic training and guidance to end-users on the use of IT systems, software applications, and best practices for IT security and data protection. Compliance and Security, adhere to organizational policies, procedures, and security standards to ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations. Asset Management keep record of distributed IT, IT related equipment and keep HR in copy. Support of Global office network providing support as described above to BEYONDs other staff outside of the UK office remotely when necessary. What experience do you need to work as a First line IT Helpdesk Degree level education or completion of relevant apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment. Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools. Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices for IT service management. You will be required to assist with ad-hoc tasks if and when required. The nature of these events is such that it may be necessary to amend or add to your responsibilities as we get closer to major events and you will be required to perform any task that is allocated to you, specific to the projects at hand Excellent communication skills with the ability to explain technical concepts to non-technical users effectively. Strong problem-solving and troubleshooting skills with a customer focused approach. Ability to work independently and collaboratively in a fast-paced environment. IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent (desired). Knowledge of remote desktop support tools and remote assistance techniques. What do you get in return as a First Line Help Desk support Working hours are 09.00 - 18.00 (Monday-Friday) however alternative hours can be agreed subject to line manager approval. Competitive salary 25K-30K 25 Days Holidays + Bank Holidays 12 month fixed term contract Life insurance Pension contribution On site parking 1 day a week working from home
Are you enthusiastic with a genuine passion in solving IT issues and empathetic to customer needs and requirements? Willing to learn and grow within FDS and our parent company DXC? If so, here at FDS we may just have the perfect opportunity for you As part of our FDS apprentice programme you will be enrolled on a Level 3 ICT Apprenticeship with the option of moving to higher level qualifications. The apprentice programme runs for a twenty-four-month period with a genuine opportunity to secure a permanent role within FDS or DXC upon its successful conclusion. The successful candidate will be someone who can blend first rate customer service skills with hands on IT support. Responsibilities will include providing end user workplace support through a mixture of remote tools, telephone assistance and deskside support. Take ownership and management of tickets, including responsibility for the resolution and timely functional escalation within contracted SLAs. Hours of work will be Monday to Friday, 7-hours a day between the hours of 08:00 - 16:30 or 09:00 - 17:30 with a 1-hour break. As an FDS apprentice you will: Be able to work well in a team Demonstrate the ability to methodically work through issues Be able to deal directly with clients in a friendly and confident manner Comply with Company Procedures Comply with Company Health & Safety Regulations Always be seen to be helpful when dealing with clients and within the team, and display professionalism and patience when offering advice and support Be comfortable completing a certain amount of administration that includes updates in Service Now (ticketing system) Benefits of completing the course: Clear and defined career path Mentoring and support from experienced people within the business Structured training and support that you ll need to develop an excellent career Valuable hands-on expertise Opportunity to secure a permanent company position after successful completion of the two-year program Year one will mainly consist of an intense training program which is structured. Over the rest of the period the training will be flexible Access to a large library of courses and accreditations to help further your skills and development Broad range of benefits available from Pension Scheme, Life insurance and health insurance The following skills would be advantageous: Good communication skills Personal learning and thinking skills Functional skills in English Functional skills in Maths Functional skills in ICT Knowledge of Android & iOS platforms for both smartphone and tablets Self-Starter, able to work proactively whilst unattended, punctual, reliable and conscientious Apply now for consideration! By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed on our website.
Apr 26, 2024
Full time
Are you enthusiastic with a genuine passion in solving IT issues and empathetic to customer needs and requirements? Willing to learn and grow within FDS and our parent company DXC? If so, here at FDS we may just have the perfect opportunity for you As part of our FDS apprentice programme you will be enrolled on a Level 3 ICT Apprenticeship with the option of moving to higher level qualifications. The apprentice programme runs for a twenty-four-month period with a genuine opportunity to secure a permanent role within FDS or DXC upon its successful conclusion. The successful candidate will be someone who can blend first rate customer service skills with hands on IT support. Responsibilities will include providing end user workplace support through a mixture of remote tools, telephone assistance and deskside support. Take ownership and management of tickets, including responsibility for the resolution and timely functional escalation within contracted SLAs. Hours of work will be Monday to Friday, 7-hours a day between the hours of 08:00 - 16:30 or 09:00 - 17:30 with a 1-hour break. As an FDS apprentice you will: Be able to work well in a team Demonstrate the ability to methodically work through issues Be able to deal directly with clients in a friendly and confident manner Comply with Company Procedures Comply with Company Health & Safety Regulations Always be seen to be helpful when dealing with clients and within the team, and display professionalism and patience when offering advice and support Be comfortable completing a certain amount of administration that includes updates in Service Now (ticketing system) Benefits of completing the course: Clear and defined career path Mentoring and support from experienced people within the business Structured training and support that you ll need to develop an excellent career Valuable hands-on expertise Opportunity to secure a permanent company position after successful completion of the two-year program Year one will mainly consist of an intense training program which is structured. Over the rest of the period the training will be flexible Access to a large library of courses and accreditations to help further your skills and development Broad range of benefits available from Pension Scheme, Life insurance and health insurance The following skills would be advantageous: Good communication skills Personal learning and thinking skills Functional skills in English Functional skills in Maths Functional skills in ICT Knowledge of Android & iOS platforms for both smartphone and tablets Self-Starter, able to work proactively whilst unattended, punctual, reliable and conscientious Apply now for consideration! By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed on our website.
Senior IT Helpdesk Technician 27,000 - 29,500, Permanent, Burgess Hill, 23 days holiday, 37 hours per week We are working with a technology-focused secondary school and Sixth Form looking for a driven IT professional looking to develop their skills whilst working with a broad range of technology. The role will involve providing 2nd line support to staff, students, parents, and other stakeholders and day-to-day administration. Additionally, you will be contributing to the on-going maintenance, monitoring and development of school systems and security. You would be working within a dynamic and supportive team, with the following responsibilities: Monitoring the ticketing system throughout the day and acting as the first point of escalation to the Junior IT Helpdesk technician to support resolving issues Resolving hardware and software support issues as quickly and efficiently as possible Creating software images, re-imaging, or otherwise configuring, hardware for use by stakeholders, and keeping systems up to date through appropriate updates and patches. Supporting staff and parents over the telephone. Liaising with external suppliers and support providers when required. Managing users, privileges, permissions and security in Active Directory, Office 365 and Azure/Entra in accordance with best practice from Microsoft and the school's Cyber Essentials certification Providing support and maintenance to the school's physical and virtual servers using previous experience in Windows Server and VMware (or Hyper-V). Providing troubleshooting, support, maintenance, and performance enhancements to the physical and virtual network infrastructure through a strong knowledge of WAN/LAN, TCP/IP, DNS, DHCP and VLAN. The successful candidate will be working across the following range of technology: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) Active Directory, DNS, DHCP, Group Policy Essential requirements: A minimum of a Level 3 qualification in an IT-related field (such as A levels, BTEC, or a relevant apprenticeship) At least two years' relevant experience preferably in the education sector. Understanding of networking principles Knowledge of Windows 10/11 Desktop Support and Windows Server 2019/2022 Server Active Directory, DNS, DHCP, and Group Policy experience Switching and routing, VLANS, wireless networking experience Mobile Device Management (ideally Microsoft Intune and/or Mosyle) Package 27,000 - 29,500 Permanent 37 hours per week 23 days holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Apr 26, 2024
Full time
Senior IT Helpdesk Technician 27,000 - 29,500, Permanent, Burgess Hill, 23 days holiday, 37 hours per week We are working with a technology-focused secondary school and Sixth Form looking for a driven IT professional looking to develop their skills whilst working with a broad range of technology. The role will involve providing 2nd line support to staff, students, parents, and other stakeholders and day-to-day administration. Additionally, you will be contributing to the on-going maintenance, monitoring and development of school systems and security. You would be working within a dynamic and supportive team, with the following responsibilities: Monitoring the ticketing system throughout the day and acting as the first point of escalation to the Junior IT Helpdesk technician to support resolving issues Resolving hardware and software support issues as quickly and efficiently as possible Creating software images, re-imaging, or otherwise configuring, hardware for use by stakeholders, and keeping systems up to date through appropriate updates and patches. Supporting staff and parents over the telephone. Liaising with external suppliers and support providers when required. Managing users, privileges, permissions and security in Active Directory, Office 365 and Azure/Entra in accordance with best practice from Microsoft and the school's Cyber Essentials certification Providing support and maintenance to the school's physical and virtual servers using previous experience in Windows Server and VMware (or Hyper-V). Providing troubleshooting, support, maintenance, and performance enhancements to the physical and virtual network infrastructure through a strong knowledge of WAN/LAN, TCP/IP, DNS, DHCP and VLAN. The successful candidate will be working across the following range of technology: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) Active Directory, DNS, DHCP, Group Policy Essential requirements: A minimum of a Level 3 qualification in an IT-related field (such as A levels, BTEC, or a relevant apprenticeship) At least two years' relevant experience preferably in the education sector. Understanding of networking principles Knowledge of Windows 10/11 Desktop Support and Windows Server 2019/2022 Server Active Directory, DNS, DHCP, and Group Policy experience Switching and routing, VLANS, wireless networking experience Mobile Device Management (ideally Microsoft Intune and/or Mosyle) Package 27,000 - 29,500 Permanent 37 hours per week 23 days holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Metropolitan Thames Valley
Nottingham, Nottinghamshire
Job Title: 1st Line Support Engineer Location: Nottingham Job Type: Full-Time Permanent The Role: To provide end-user 1st line Technical support in accordance with the achievement of all applicable Service Levels and Customer Satisfaction scores. Duties: Provide technical support to the MTVH business customers via telephone and instant chat, logging all tickets within ServiceNow. Provide high levels of customer service and manage expectations on each and every contact, ensuring that our users are satisfied with their experience. Take ownership of user Incidents and/or Service Requests, prioritize them based on an impact assessment and if applicable, resolve them within the agreed Service Levels. Analyse user Incidents and Requests quickly & effectively to either resolve tickets or triage them onwards to other teams to ensure swift resolution. Log, process and escalate more complex tickets to third-party providers, retaining ownership of these tickets and escalating where necessary. Provide technical administration in Active Directory and other applications, to support New Starters, Leavers and staff moves. Act as the first point of escalation for complaints or chase calls and deal with them in an appropriate manner. What you need to succeed: Be able to demonstrate an awareness across infrastructure disciplines, e.g. Office 365, Networking, Servers, Datacentre/storage area networks. Basic understanding of configuring Windows PCs and hardware set ups. Strong Knowledge of Windows, MS Office, business applications and experience of troubleshooting. Calm and resilient and able to continue to provide excellent levels of customer service in pressurised and challenging circumstances. A team player, working effectively with others in the team and across team boundaries, forming partnerships both within and outside the organisation. Skills: Demonstrable customer support experience, preferably in an IT Service Desk and supporting complex large- scale enterprise environments. Strong phone contact handling skills and active listening skills. An understanding of common IT Service Management Frameworks, i.e. ITIL. Experience with the use of ITSM Toolsets (ServiceNow preferred). Any exposure to SDI accreditations or similar would be beneficial. Any exposure to the Housing sector would be useful, but not essential. Microsoft MCP or above What you need to do now: If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV. To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Apr 26, 2024
Full time
Job Title: 1st Line Support Engineer Location: Nottingham Job Type: Full-Time Permanent The Role: To provide end-user 1st line Technical support in accordance with the achievement of all applicable Service Levels and Customer Satisfaction scores. Duties: Provide technical support to the MTVH business customers via telephone and instant chat, logging all tickets within ServiceNow. Provide high levels of customer service and manage expectations on each and every contact, ensuring that our users are satisfied with their experience. Take ownership of user Incidents and/or Service Requests, prioritize them based on an impact assessment and if applicable, resolve them within the agreed Service Levels. Analyse user Incidents and Requests quickly & effectively to either resolve tickets or triage them onwards to other teams to ensure swift resolution. Log, process and escalate more complex tickets to third-party providers, retaining ownership of these tickets and escalating where necessary. Provide technical administration in Active Directory and other applications, to support New Starters, Leavers and staff moves. Act as the first point of escalation for complaints or chase calls and deal with them in an appropriate manner. What you need to succeed: Be able to demonstrate an awareness across infrastructure disciplines, e.g. Office 365, Networking, Servers, Datacentre/storage area networks. Basic understanding of configuring Windows PCs and hardware set ups. Strong Knowledge of Windows, MS Office, business applications and experience of troubleshooting. Calm and resilient and able to continue to provide excellent levels of customer service in pressurised and challenging circumstances. A team player, working effectively with others in the team and across team boundaries, forming partnerships both within and outside the organisation. Skills: Demonstrable customer support experience, preferably in an IT Service Desk and supporting complex large- scale enterprise environments. Strong phone contact handling skills and active listening skills. An understanding of common IT Service Management Frameworks, i.e. ITIL. Experience with the use of ITSM Toolsets (ServiceNow preferred). Any exposure to SDI accreditations or similar would be beneficial. Any exposure to the Housing sector would be useful, but not essential. Microsoft MCP or above What you need to do now: If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV. To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
IT Support Trainee (Apprentice) Competitive plus bonus Slough / Heathrow Approach, UK Permanent, Full Time Are you passionate about technology and eager to kick-start your career in IT? Join our dynamic End User Services team at Heathrow Approach and embark on an exciting journey! As part of this team, you'll play a vital role as the bridge between our colleagues at IRIS Software and the IT department. Your main focus will be on resolving IT incidents and service requests promptly, delivering exceptional customer service, and contributing to our business objectives. Please note: This is a full-time position based at our Heathrow Approach (SL3 8QY) offices. The successful candidate will enrol in an ICT Level 3 Apprenticeship lasting approximately 15 months. What will you be doing? As an IT Support Trainee, your day-to-day responsibilities will include: Receiving and managing service requests following established procedures. Assessing the impact of issues and maintaining effective communication with customers. Efficiently assigning and prioritising service requests. Logging incidents and service requests, maintaining accurate records. Identifying and classifying incident types and service disruptions. Documenting incidents thoroughly, categorising them by symptoms and resolutions. Collaborating under guidance to record and monitor reliability data for services. Identifying and diagnosing incidents and problems. Categorising and documenting reported queries, providing appropriate solutions. Assisting in problem identification and resolution. Offering guidance to end-users on the most suitable course of action. Monitoring issues from initiation through resolution. Escalating unresolved problems to higher levels of support when necessary. Providing essential online security guidance and support. Contributing to the creation and maintenance of knowledge articles. Adhering to and meeting all relevant targets, including first response times. Complying with established policies and control standards. What are we looking for? This role is ideal for candidates with the following skills and experiences: Experience in front-line customer service roles, ensuring efficient and professional issue resolution. A good understanding of Microsoft products. Technical competency with various Microsoft Office programs such as Word, Excel, PowerPoint, etc. Ability to document processes, procedures, and knowledge articles. In addition to these core skills and experiences, essential competencies for success in this position include: Excellent problem-solving skills. Outstanding communication and customer service abilities. Ability to prioritise workload to meet targets and objectives. Meticulous attention to detail. Strong organisational and time management skills. Diligent work ethic with a proactive attitude. Flexibility in times of change. Self-motivated with effective time management abilities. High standard of written and spoken English. Please note: We may close vacancies early if we receive a high volume of applications. Therefore, we recommend applying as soon as possible to seize this exciting opportunity!
Apr 26, 2024
Full time
IT Support Trainee (Apprentice) Competitive plus bonus Slough / Heathrow Approach, UK Permanent, Full Time Are you passionate about technology and eager to kick-start your career in IT? Join our dynamic End User Services team at Heathrow Approach and embark on an exciting journey! As part of this team, you'll play a vital role as the bridge between our colleagues at IRIS Software and the IT department. Your main focus will be on resolving IT incidents and service requests promptly, delivering exceptional customer service, and contributing to our business objectives. Please note: This is a full-time position based at our Heathrow Approach (SL3 8QY) offices. The successful candidate will enrol in an ICT Level 3 Apprenticeship lasting approximately 15 months. What will you be doing? As an IT Support Trainee, your day-to-day responsibilities will include: Receiving and managing service requests following established procedures. Assessing the impact of issues and maintaining effective communication with customers. Efficiently assigning and prioritising service requests. Logging incidents and service requests, maintaining accurate records. Identifying and classifying incident types and service disruptions. Documenting incidents thoroughly, categorising them by symptoms and resolutions. Collaborating under guidance to record and monitor reliability data for services. Identifying and diagnosing incidents and problems. Categorising and documenting reported queries, providing appropriate solutions. Assisting in problem identification and resolution. Offering guidance to end-users on the most suitable course of action. Monitoring issues from initiation through resolution. Escalating unresolved problems to higher levels of support when necessary. Providing essential online security guidance and support. Contributing to the creation and maintenance of knowledge articles. Adhering to and meeting all relevant targets, including first response times. Complying with established policies and control standards. What are we looking for? This role is ideal for candidates with the following skills and experiences: Experience in front-line customer service roles, ensuring efficient and professional issue resolution. A good understanding of Microsoft products. Technical competency with various Microsoft Office programs such as Word, Excel, PowerPoint, etc. Ability to document processes, procedures, and knowledge articles. In addition to these core skills and experiences, essential competencies for success in this position include: Excellent problem-solving skills. Outstanding communication and customer service abilities. Ability to prioritise workload to meet targets and objectives. Meticulous attention to detail. Strong organisational and time management skills. Diligent work ethic with a proactive attitude. Flexibility in times of change. Self-motivated with effective time management abilities. High standard of written and spoken English. Please note: We may close vacancies early if we receive a high volume of applications. Therefore, we recommend applying as soon as possible to seize this exciting opportunity!
Are you a highly skilled and motivated individual who can work on your own and as part of a team? Do you thrive on hitting targets and delivering a first-class service whilst welcoming the challenge of projects? Then read on We are looking for a Bingo Field Serivce Engineer to cover our clubs in Scotland who will play a key role in managing the delivery of our Bingo and IT proposition to improve the customer experience and drive business performance, maximising profit through continuous improvement. In return your benefits are: 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities: Maintain specialised Bingo, Audio-Visual and IT networking systems ensuring that they are always operational. Carry out repairs daily, and maintenance, of specialist equipment in clubs including but not limited to Bingo Systems, audio visual and IT equipment and any other systems required by the business. Carry out improvements / projects to systems to budget and on time. Give support and advice in the implementation of company policy, initiatives, and objectives. When required, deal with external Statutory bodies. Keep up to date and complete all company paperwork / reports on time. Monitor the performance of contractors and suppliers when required. Ensure the company obtains value for money on all orders raised. Manage parts and maintain boot stock. Control a company supplied stock of parts and consumables. Advise and make recommendations, when required, on the suitability / effectiveness / condition of equipment. Keep up to date with changes in legislation and regulations to ensure the company meets all the necessary requirements. Liaise and assist Project Managers, Field Service Manager, and IT Field & Service Delivery Manager, to achieve the company s objectives both efficiently and in a cost-effective manner. Comply with Health & Safety legislation. Proactively review the equipment portfolio and identify opportunities to add value to the operations. Attending locations throughout the UK at times necessary to enable duties to be fully performed including frequent travel outside/staying away from home in addition to the normal working hours, where directed by your line manager. Provide out of hours and weekend cover for a wider area to support the clubs on an on-call rota basis. Provide holiday cover to a wider area to meet business needs. Provide telephone support to colleagues. Manage your call queue and prioritise issues. Liaise with the club manager on all issues, during visits. Carry out portable appliance testing (PAT) as and when required. Any Ad Hoc responsibilities. You will aim to achieve You re responsible for servicing and maintaining in full working order the company s specialist bingo, sound, audio-visual and IT specialized networking systems in ways that are profitable, drive revenue and provide an exceptional experience for our customers.
Apr 26, 2024
Full time
Are you a highly skilled and motivated individual who can work on your own and as part of a team? Do you thrive on hitting targets and delivering a first-class service whilst welcoming the challenge of projects? Then read on We are looking for a Bingo Field Serivce Engineer to cover our clubs in Scotland who will play a key role in managing the delivery of our Bingo and IT proposition to improve the customer experience and drive business performance, maximising profit through continuous improvement. In return your benefits are: 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities: Maintain specialised Bingo, Audio-Visual and IT networking systems ensuring that they are always operational. Carry out repairs daily, and maintenance, of specialist equipment in clubs including but not limited to Bingo Systems, audio visual and IT equipment and any other systems required by the business. Carry out improvements / projects to systems to budget and on time. Give support and advice in the implementation of company policy, initiatives, and objectives. When required, deal with external Statutory bodies. Keep up to date and complete all company paperwork / reports on time. Monitor the performance of contractors and suppliers when required. Ensure the company obtains value for money on all orders raised. Manage parts and maintain boot stock. Control a company supplied stock of parts and consumables. Advise and make recommendations, when required, on the suitability / effectiveness / condition of equipment. Keep up to date with changes in legislation and regulations to ensure the company meets all the necessary requirements. Liaise and assist Project Managers, Field Service Manager, and IT Field & Service Delivery Manager, to achieve the company s objectives both efficiently and in a cost-effective manner. Comply with Health & Safety legislation. Proactively review the equipment portfolio and identify opportunities to add value to the operations. Attending locations throughout the UK at times necessary to enable duties to be fully performed including frequent travel outside/staying away from home in addition to the normal working hours, where directed by your line manager. Provide out of hours and weekend cover for a wider area to support the clubs on an on-call rota basis. Provide holiday cover to a wider area to meet business needs. Provide telephone support to colleagues. Manage your call queue and prioritise issues. Liaise with the club manager on all issues, during visits. Carry out portable appliance testing (PAT) as and when required. Any Ad Hoc responsibilities. You will aim to achieve You re responsible for servicing and maintaining in full working order the company s specialist bingo, sound, audio-visual and IT specialized networking systems in ways that are profitable, drive revenue and provide an exceptional experience for our customers.
Employer Description: Wellington College is one of the UK's - and indeed the world's - great coeducational boarding and day schools. The College is set in 400 acres of beautiful parkland and is home to a blend of breath taking original architecture and modern state-of-the-art facilities to provide the best possible educational environment for our pupils. The school was founded in 1853 as the living memorial to the Duke of Wellington, described by Queen Victoria as "the greatest man this country has ever produced". Overview: We are looking for a bright, enthusiastic, and hardworking individual with a genuine desire to learn and to build a career in technology, you will have a can-do attitude and not be afraid to ask questions. Your exact duties will vary but you will need to show you can work with a team or member of staff to handle various tasks. The aims of the apprenticeship are: For an individual to gain a nationally recognised qualification. To enhance knowledge & understanding of working in a busy workplace. To gain recognition for competencies used in a workplace. To develop and demonstrate the under pinning knowledge required in this role. Provide a foundation for further development. The Role and Duties: Work alongside experienced ITS Helpdesk team whilst learning all aspects of the role. Learn to prioritise and resolve helpdesk calls logged from all users to a satisfactory completion, ensuring a high quality, prompt and polite user experience is given at all times. Escalate support calls to other members of the ITS team, aiding them in problem resolution. Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and projectors etc.). Assist with hardware and software installations. To ensure accurate record keeping using IT systems. To follow instructions and procedures within the ICT Service. Change Printer toner when required and assist with College reprographics. What we are looking for: Education Attainment 5+ GCSE A - C, 4-9 or equivalent (English and Maths essential). A Level / BTEC or equivalent qualification IT/Computing related preferred. Skills and Personal Qualities Excellent communication skills to enable effective dialogue with colleagues, staff, visitors and where applicable, pupils. Organised and self-motivated, with a proven record for meeting targets and deadlines. Able to perform well, maintain professionalism, display patience and politeness whilst under pressure. Dedicated team-player, who strives for excellence and leads by example. Tactful and discreet, whilst mindful of observing Safeguarding and professional standards. Displays a smart and professional appearance, representing the College in a positive manner. Reliable and stable. Well-developed problem solving skills. Enthusiastic, with an eagerness to learn new skills and a commitment to personal continuous professional development. Entry requirements for the Apprenticeship: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC ; Salary: £18,018 for the first 12 months, Rising to £22,308 for the remainder of the apprenticeship. Working Hours: per week, Monday to Friday, 8:30am - 4:30pm Saturdays (term-time only) 8:30-12:30, shift pattern amongst team members. Overtime paid for each Saturday ; Company Benefits: Free lunch whilst on duty Subsidised membership to the onsite Wellington Health and Fitness Club Generous Holiday allocation Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important Information: Our apprenticeships are the
Apr 26, 2024
Full time
Employer Description: Wellington College is one of the UK's - and indeed the world's - great coeducational boarding and day schools. The College is set in 400 acres of beautiful parkland and is home to a blend of breath taking original architecture and modern state-of-the-art facilities to provide the best possible educational environment for our pupils. The school was founded in 1853 as the living memorial to the Duke of Wellington, described by Queen Victoria as "the greatest man this country has ever produced". Overview: We are looking for a bright, enthusiastic, and hardworking individual with a genuine desire to learn and to build a career in technology, you will have a can-do attitude and not be afraid to ask questions. Your exact duties will vary but you will need to show you can work with a team or member of staff to handle various tasks. The aims of the apprenticeship are: For an individual to gain a nationally recognised qualification. To enhance knowledge & understanding of working in a busy workplace. To gain recognition for competencies used in a workplace. To develop and demonstrate the under pinning knowledge required in this role. Provide a foundation for further development. The Role and Duties: Work alongside experienced ITS Helpdesk team whilst learning all aspects of the role. Learn to prioritise and resolve helpdesk calls logged from all users to a satisfactory completion, ensuring a high quality, prompt and polite user experience is given at all times. Escalate support calls to other members of the ITS team, aiding them in problem resolution. Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and projectors etc.). Assist with hardware and software installations. To ensure accurate record keeping using IT systems. To follow instructions and procedures within the ICT Service. Change Printer toner when required and assist with College reprographics. What we are looking for: Education Attainment 5+ GCSE A - C, 4-9 or equivalent (English and Maths essential). A Level / BTEC or equivalent qualification IT/Computing related preferred. Skills and Personal Qualities Excellent communication skills to enable effective dialogue with colleagues, staff, visitors and where applicable, pupils. Organised and self-motivated, with a proven record for meeting targets and deadlines. Able to perform well, maintain professionalism, display patience and politeness whilst under pressure. Dedicated team-player, who strives for excellence and leads by example. Tactful and discreet, whilst mindful of observing Safeguarding and professional standards. Displays a smart and professional appearance, representing the College in a positive manner. Reliable and stable. Well-developed problem solving skills. Enthusiastic, with an eagerness to learn new skills and a commitment to personal continuous professional development. Entry requirements for the Apprenticeship: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC ; Salary: £18,018 for the first 12 months, Rising to £22,308 for the remainder of the apprenticeship. Working Hours: per week, Monday to Friday, 8:30am - 4:30pm Saturdays (term-time only) 8:30-12:30, shift pattern amongst team members. Overtime paid for each Saturday ; Company Benefits: Free lunch whilst on duty Subsidised membership to the onsite Wellington Health and Fitness Club Generous Holiday allocation Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important Information: Our apprenticeships are the
Why Johnston Financial? Johnston Financial are a Chartered Financial Planner and Wealth Manager established in 1988 who are responsible for nearly £500 million of our clients' assets. They provide advice on financial services in a wide range of areas and establish investment portfolios for clients throughout the UK from their Edinburgh New Town ; This company is one of the largest in its sector and they are committed to ensuring our clients receive exceptional levels of service. To do this they seek to ensure that the staff receive ongoing professional development and enjoy their working environment.They are currently looking for a Digital Support Apprentice to join their team in Edinburgh. What's involved? Supporting the wider team with document management using their in-house system Enable with client details Becoming the first point of contact for customer and client queries and colleagues relating to any client information You will be responsible for managing finance documents and information for each client Assisting with the creation of client valuations Working in collaboration with the advisors to manage their diaries and setting up meetings Using online shared drives and client portals to update the database with information daily, through Enable Using Excel to run financial reports in regards to current jobs Scanning documents onto the Enable management system Using Microsoft packages as part of your daily routine you will be updating spreadsheets and emailing with Outlook What do they need from you? Excellent attention to detail Great communicators who listen to and understand our customers Salary: £18,000 per annum Working hours: Monday to Friday, 9am - 5pm Benefits: Pension scheme Full time role on completion of apprenticeship Further development within Financial Services Future prospects: You will have the chance to continue to develop through the company and progress within your role. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular ; Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at ; They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level ;If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Apr 26, 2024
Full time
Why Johnston Financial? Johnston Financial are a Chartered Financial Planner and Wealth Manager established in 1988 who are responsible for nearly £500 million of our clients' assets. They provide advice on financial services in a wide range of areas and establish investment portfolios for clients throughout the UK from their Edinburgh New Town ; This company is one of the largest in its sector and they are committed to ensuring our clients receive exceptional levels of service. To do this they seek to ensure that the staff receive ongoing professional development and enjoy their working environment.They are currently looking for a Digital Support Apprentice to join their team in Edinburgh. What's involved? Supporting the wider team with document management using their in-house system Enable with client details Becoming the first point of contact for customer and client queries and colleagues relating to any client information You will be responsible for managing finance documents and information for each client Assisting with the creation of client valuations Working in collaboration with the advisors to manage their diaries and setting up meetings Using online shared drives and client portals to update the database with information daily, through Enable Using Excel to run financial reports in regards to current jobs Scanning documents onto the Enable management system Using Microsoft packages as part of your daily routine you will be updating spreadsheets and emailing with Outlook What do they need from you? Excellent attention to detail Great communicators who listen to and understand our customers Salary: £18,000 per annum Working hours: Monday to Friday, 9am - 5pm Benefits: Pension scheme Full time role on completion of apprenticeship Further development within Financial Services Future prospects: You will have the chance to continue to develop through the company and progress within your role. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular ; Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at ; They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level ;If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Employer description: Krome Technologies are a technically strong, service centric technology consultancy, focused on delivering end to end infrastructure ; Responsibilities: Supporting and maintaining clients IT systems and providing efficient desktop support to all business users Using technical knowledge to resolve any IT related faults quickly and efficiently Providing remote technical support to clients Managing the return and repair process for equipment returned to Krome offices Creating and managing support tickets Assisting Senior teams with project work Updating the Service Delivery team on progress of work Managing project tickets Required skills: Previous experience in a similar role and/or relevant IT qualification Technological knowledge Analytical thinking/problem solving Computer networking Installation and decommission You will be required to travel to different site visits - travel costs will be covered Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Working week: Monday to Friday. Benefits: Flexible annual leave package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Private medical insurance (after 5 years' service) Learning and development programme, aimed to support career progression Monthly employee recognition awards (extra days holiday or Amazon voucher rewards) Long service recognition awards Complimentary breakfast, tea & coffee and fresh fruit available Fully stocked beer/wine fridge for Friday after work drinks Discounted corporate gym membership Cycle to work scheme Shower facilities Free private car park Staff break room with pool table Modern, open plan, office environment Quarterly company-funded social events Company-funded participation in our charity events (voluntary) Electric vehicle charging points are available at our Chertsey Head Office Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ;Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Apr 26, 2024
Full time
Employer description: Krome Technologies are a technically strong, service centric technology consultancy, focused on delivering end to end infrastructure ; Responsibilities: Supporting and maintaining clients IT systems and providing efficient desktop support to all business users Using technical knowledge to resolve any IT related faults quickly and efficiently Providing remote technical support to clients Managing the return and repair process for equipment returned to Krome offices Creating and managing support tickets Assisting Senior teams with project work Updating the Service Delivery team on progress of work Managing project tickets Required skills: Previous experience in a similar role and/or relevant IT qualification Technological knowledge Analytical thinking/problem solving Computer networking Installation and decommission You will be required to travel to different site visits - travel costs will be covered Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Working week: Monday to Friday. Benefits: Flexible annual leave package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Private medical insurance (after 5 years' service) Learning and development programme, aimed to support career progression Monthly employee recognition awards (extra days holiday or Amazon voucher rewards) Long service recognition awards Complimentary breakfast, tea & coffee and fresh fruit available Fully stocked beer/wine fridge for Friday after work drinks Discounted corporate gym membership Cycle to work scheme Shower facilities Free private car park Staff break room with pool table Modern, open plan, office environment Quarterly company-funded social events Company-funded participation in our charity events (voluntary) Electric vehicle charging points are available at our Chertsey Head Office Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ;Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!