Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Senior Technical Analyst, Infrastructure ServicesDeeside.Are you an IT professional seeking an opportunity to make a significant impact in a dynamic and innovative environment? Look no further! Our company, a leader in design, manufacturing, and MRO services for a diverse range of products, including hydraulic pumps, aircraft holdback bars, and electromechanical controls, is seeking a Senior Technical Analyst, to join their international team.AboutWith nearly 5000 employees across multiple locations in 8 countries, my client offer exciting opportunities for growth and development in engineering, operations & production, and corporate functions. Join them in their mission to enable the safety and prosperity of the world.Job PurposeIn this role, you'll serve as a technical expert, participating in analytical and technical assignments to diagnose problems and provide solutions for our information technology infrastructure. You'll play a crucial role in both day-to-day operational support and project-based initiatives to enhance our infrastructure services.Key Duties and Responsibilities: Conduct research on potential technology solutions and stay updated with the latest technologies. Manage IT hardware, software, and equipment assets. Analyze and make recommendations for improving the regional IT infrastructure. Provide support, monitoring, and maintenance for UK Data Centre and EMEA site infrastructure. Design, implement, and support infrastructure software platforms. Develop documentation for computer and networking systems. Serve as a liaison between technical staff, management, and users. Diagnose and resolve computer hardware and software problems.Technical Requirements: Strong Cisco networking skills. Knowledge of Windows client O/S, VMware, Veeam, disk encryption technologies, patching, and more. Familiarity with network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. Experience with Veeam Backup & Replication. CCNA certification required.Essential Qualifications: Post-secondary certificate/degree in a related field or equivalent experience. Minimum 5 years of relevant experience.Experience, Skills & Knowledge: Technical authority across relevant platforms. Strong leadership skills and excellent communication abilities. Experience with IT service desk software and SLA management. Proactive learner with solid technical skills in MS Technologies. Ability to multitask, prioritize, and solve problems effectively.Personal Qualities: Team player and leader committed to achieving results. Enthusiastic about customer service and continuous improvement. Highly self-motivated with exceptional attention to detail. Comfortable with empowerment, responsibility, and working in high-pressure environments. Willingness to work unsociable hours and travel when required. Possession of a full UK driving licence.If you're ready to take your IT career to the next level and contribute to my clients global success please get in touch with me on
Apr 26, 2024
Full time
Senior Technical Analyst, Infrastructure ServicesDeeside.Are you an IT professional seeking an opportunity to make a significant impact in a dynamic and innovative environment? Look no further! Our company, a leader in design, manufacturing, and MRO services for a diverse range of products, including hydraulic pumps, aircraft holdback bars, and electromechanical controls, is seeking a Senior Technical Analyst, to join their international team.AboutWith nearly 5000 employees across multiple locations in 8 countries, my client offer exciting opportunities for growth and development in engineering, operations & production, and corporate functions. Join them in their mission to enable the safety and prosperity of the world.Job PurposeIn this role, you'll serve as a technical expert, participating in analytical and technical assignments to diagnose problems and provide solutions for our information technology infrastructure. You'll play a crucial role in both day-to-day operational support and project-based initiatives to enhance our infrastructure services.Key Duties and Responsibilities: Conduct research on potential technology solutions and stay updated with the latest technologies. Manage IT hardware, software, and equipment assets. Analyze and make recommendations for improving the regional IT infrastructure. Provide support, monitoring, and maintenance for UK Data Centre and EMEA site infrastructure. Design, implement, and support infrastructure software platforms. Develop documentation for computer and networking systems. Serve as a liaison between technical staff, management, and users. Diagnose and resolve computer hardware and software problems.Technical Requirements: Strong Cisco networking skills. Knowledge of Windows client O/S, VMware, Veeam, disk encryption technologies, patching, and more. Familiarity with network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. Experience with Veeam Backup & Replication. CCNA certification required.Essential Qualifications: Post-secondary certificate/degree in a related field or equivalent experience. Minimum 5 years of relevant experience.Experience, Skills & Knowledge: Technical authority across relevant platforms. Strong leadership skills and excellent communication abilities. Experience with IT service desk software and SLA management. Proactive learner with solid technical skills in MS Technologies. Ability to multitask, prioritize, and solve problems effectively.Personal Qualities: Team player and leader committed to achieving results. Enthusiastic about customer service and continuous improvement. Highly self-motivated with exceptional attention to detail. Comfortable with empowerment, responsibility, and working in high-pressure environments. Willingness to work unsociable hours and travel when required. Possession of a full UK driving licence.If you're ready to take your IT career to the next level and contribute to my clients global success please get in touch with me on
Systematix Technology Consultants Inc.
Cambridge, Cambridgeshire
Systematix is currently looking for a Senior Tableau Developer towork with the Data and Analytics team for one of the leaders in Life Sciences technologies. ABOUT THE PROJECT Our client has been providing tools the scientific community needs to enable faster breakthroughs in critical areas of diseases and disorders. As Senior Tableau Developer, you will be a part of the decentralised analytics team which is committed to partnering with all functions and analysts to deliver analytics and insights across the business. You will work very closely with other Data & Analytics teams so a strong understanding of data concepts in data engineering, data management and data governance is required. You will be responsible for developing, deploying, and maintaining complex Tableau reporting & dashboards. You will work with stakeholders to understand requirements and communicate with the wider Data & Analytics teams to fulfil business requests. Your strong understanding of company and business strategy will be key as you act as the contact person for the technical delivery of one or more projects. ABOUT THE RESPONSIBILITIES Owning company template dashboards, including making changes and the deployment of changes Understanding, influencing, and collaborating with stakeholders, users, and the business, across departments and teams to identify and define needs. Providing support for analysts who build reports within the reporting solution. Providing a knowledge exchange platform for analysts and data citizens. Providing a company-wide catalogue of metrics and dimensions. Owning and governing the dashboard lifecycle process. Prioritizing the backlog of data pipelines (implemented by data engineering) Ensuring availability, accuracy, and reliability of senior management reporting. Managing user licenses incl. onboarding and offboarding analysts. Managing migration programs for transitioning between reporting solutions. ABOUT THE QUALIFICATIONS Bachelor's degree in Computer Science, Mathematics, Statistics, or a related field Relevant master's degree would be advantageous. 6+ years of experience with data modelling and visualization techniques Expertise in report generation using Tableau as well as site admin knowledge (user management, cataloguing and reports) Strong programming, data analysis skills Experience in data visualisation and analysis Proficiency using SQL or other query languages. Proficiency in Python is a strong asset Strong analytical and problem-solving skills with a proven track record of delivering insights and recommendations that drive business value. Strong communication and interpersonal skills with the ability to influence stakeholders at all levels of the organization. Ability to work independently in a fast-paced, dynamic environment. ABOUT THE ROLE This is a 6-month contract role to be performed remotely in the EU timezone. ABOUT SYSTEMATIX Systematix is a Global Consulting and Resourcing firm head quartered in Canada with offices across North America and the United Kingdom. We provide the highest caliber consulting solutions to a diverse client base that includes all levels of Government and all Private Industry sectors. Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we don't just accept difference, we thrive on it and believe that diverse cultures, perspectives, and experiences enhance our workforce and bring value to our community. Systematix Technology Consultants Inc has adopted the Employment Equity Policy to promote the full participation and advancement of members of the designated groups (women, indigenous peoples, members of visible minority groups, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act in the Systematix Technology Consultants Inc workforce.
Apr 26, 2024
Full time
Systematix is currently looking for a Senior Tableau Developer towork with the Data and Analytics team for one of the leaders in Life Sciences technologies. ABOUT THE PROJECT Our client has been providing tools the scientific community needs to enable faster breakthroughs in critical areas of diseases and disorders. As Senior Tableau Developer, you will be a part of the decentralised analytics team which is committed to partnering with all functions and analysts to deliver analytics and insights across the business. You will work very closely with other Data & Analytics teams so a strong understanding of data concepts in data engineering, data management and data governance is required. You will be responsible for developing, deploying, and maintaining complex Tableau reporting & dashboards. You will work with stakeholders to understand requirements and communicate with the wider Data & Analytics teams to fulfil business requests. Your strong understanding of company and business strategy will be key as you act as the contact person for the technical delivery of one or more projects. ABOUT THE RESPONSIBILITIES Owning company template dashboards, including making changes and the deployment of changes Understanding, influencing, and collaborating with stakeholders, users, and the business, across departments and teams to identify and define needs. Providing support for analysts who build reports within the reporting solution. Providing a knowledge exchange platform for analysts and data citizens. Providing a company-wide catalogue of metrics and dimensions. Owning and governing the dashboard lifecycle process. Prioritizing the backlog of data pipelines (implemented by data engineering) Ensuring availability, accuracy, and reliability of senior management reporting. Managing user licenses incl. onboarding and offboarding analysts. Managing migration programs for transitioning between reporting solutions. ABOUT THE QUALIFICATIONS Bachelor's degree in Computer Science, Mathematics, Statistics, or a related field Relevant master's degree would be advantageous. 6+ years of experience with data modelling and visualization techniques Expertise in report generation using Tableau as well as site admin knowledge (user management, cataloguing and reports) Strong programming, data analysis skills Experience in data visualisation and analysis Proficiency using SQL or other query languages. Proficiency in Python is a strong asset Strong analytical and problem-solving skills with a proven track record of delivering insights and recommendations that drive business value. Strong communication and interpersonal skills with the ability to influence stakeholders at all levels of the organization. Ability to work independently in a fast-paced, dynamic environment. ABOUT THE ROLE This is a 6-month contract role to be performed remotely in the EU timezone. ABOUT SYSTEMATIX Systematix is a Global Consulting and Resourcing firm head quartered in Canada with offices across North America and the United Kingdom. We provide the highest caliber consulting solutions to a diverse client base that includes all levels of Government and all Private Industry sectors. Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we don't just accept difference, we thrive on it and believe that diverse cultures, perspectives, and experiences enhance our workforce and bring value to our community. Systematix Technology Consultants Inc has adopted the Employment Equity Policy to promote the full participation and advancement of members of the designated groups (women, indigenous peoples, members of visible minority groups, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act in the Systematix Technology Consultants Inc workforce.
Reference number: JR237674 Location: Hybrid working: Home & our office at Universal Square, Manchester, U.K Working pattern: Full-Time Contract Type: 18 Month Fixed Term Contract (from start date) Number of roles: 1 Salary: £21,000 per annum We are looking for an IT - Business Analyst Apprentice (Level 4) to join our team on an 18 month fixed term contract. The IT - Business Analyst Apprentice (Level 4) role at Kaplan involves driving organisational success through structured analysis and collaboration, managing multiple changes, and delivering structured benefits-driven analysis on projects. Responsibilities include stakeholder management, planning and organisation, product management, and developing skills in business analysis. Ideal candidates possess analytical skills, problem-solving abilities, communication skills, and a willingness to learn and adapt within a collaborative environment. This role serves as a stepping stone for career progression within Kaplan, leading to positions such as Business Analyst, Senior Business Analyst, PMO Analyst, or Applications Support. This is an excellent opportunity for a Junior Business Analyst, who is looking to expand their skills and build their career with an industry leader. What you'll bring to the role Ideal for candidates interested in pursuing a career in business analysis, this role demands a blend of analytical and problem-solving skills, and a keen eye for detail. Comfortable in coordinating and where required willing to learn to facilitate workshops Able to learn how to uncover genuine business needs, identify solution options and present proposals delivering business benefits Good communication skills - both written and verbal Target driven and focused on owning the business solution delivery timeline Able to build relationships with internal stakeholders and external suppliers A team player, able to work collaboratively with others Confident at presenting ideas and recommendations Self-organising and customer / end-user delivery focused A positive can-do attitude who's willing to learn What we do Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals. We are part of the Kaplan group, one of the world's largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart. What we believe in Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together. Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive. Our Values We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success. • Act with integrity • Empower and support • Create opportunity • Grow knowledge • Drive results together What we offer As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: • 28 days annual leave + option to purchase more • Season ticket loan and cycle to work scheme • Big discounts on Kaplan courses for you and your family • Private medical, income protection, and life insurance • 24/7 confidential helpline providing counselling and other support services • Company pension contributions • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 30th April 2024. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist. Shortlisted applicants will be invited to attend a first stage online interview, If you are successful at this stage, you will be invited back to attend a second stage online interview. You will also be asked to prepare a task, details of which will be shared in the invite.
Apr 26, 2024
Full time
Reference number: JR237674 Location: Hybrid working: Home & our office at Universal Square, Manchester, U.K Working pattern: Full-Time Contract Type: 18 Month Fixed Term Contract (from start date) Number of roles: 1 Salary: £21,000 per annum We are looking for an IT - Business Analyst Apprentice (Level 4) to join our team on an 18 month fixed term contract. The IT - Business Analyst Apprentice (Level 4) role at Kaplan involves driving organisational success through structured analysis and collaboration, managing multiple changes, and delivering structured benefits-driven analysis on projects. Responsibilities include stakeholder management, planning and organisation, product management, and developing skills in business analysis. Ideal candidates possess analytical skills, problem-solving abilities, communication skills, and a willingness to learn and adapt within a collaborative environment. This role serves as a stepping stone for career progression within Kaplan, leading to positions such as Business Analyst, Senior Business Analyst, PMO Analyst, or Applications Support. This is an excellent opportunity for a Junior Business Analyst, who is looking to expand their skills and build their career with an industry leader. What you'll bring to the role Ideal for candidates interested in pursuing a career in business analysis, this role demands a blend of analytical and problem-solving skills, and a keen eye for detail. Comfortable in coordinating and where required willing to learn to facilitate workshops Able to learn how to uncover genuine business needs, identify solution options and present proposals delivering business benefits Good communication skills - both written and verbal Target driven and focused on owning the business solution delivery timeline Able to build relationships with internal stakeholders and external suppliers A team player, able to work collaboratively with others Confident at presenting ideas and recommendations Self-organising and customer / end-user delivery focused A positive can-do attitude who's willing to learn What we do Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals. We are part of the Kaplan group, one of the world's largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart. What we believe in Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together. Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive. Our Values We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success. • Act with integrity • Empower and support • Create opportunity • Grow knowledge • Drive results together What we offer As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: • 28 days annual leave + option to purchase more • Season ticket loan and cycle to work scheme • Big discounts on Kaplan courses for you and your family • Private medical, income protection, and life insurance • 24/7 confidential helpline providing counselling and other support services • Company pension contributions • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 30th April 2024. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist. Shortlisted applicants will be invited to attend a first stage online interview, If you are successful at this stage, you will be invited back to attend a second stage online interview. You will also be asked to prepare a task, details of which will be shared in the invite.
People Source Consulting Ltd
Antrim, County Antrim
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Apr 26, 2024
Full time
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Sr. Manager, EMEA Transactions, GREF Global Strategy, Transactions & Business Intelligence Job ID: Amazon UK Services Ltd. • Significant experience managing transactions of Grade/Class A commercial office space across a multi-country portfolio • Bachelor's degree • Highly competent with productivity software, including Microsoft Outlook, Word, and Excel • Exceptional communication skills; ability to write concisely and effectively • Demonstrated experience as a leader with senior management responsibilities • Proven ability to lead cross-functional teams through influence versus direct management • Deliver Results - demonstrated experience and successful track record in both leasing and purchase (and sale) of Grade/Class A assets, land, and redevelopment opportunities DESCRIPTION As a member of the Global Real Estate & Facilities (GREF) team overseeing corporate office space - this position will lead transaction management activities within the EMEA portfolio. This role combines transaction management, portfolio strategy, project management skills, and team leadership including vendor team management. We seek a highly experienced leader who demonstrates proven success in a high-volume real estate organization delivering a large volume of simultaneous, complex transactions under demanding timelines. The successful candidate must operate as a trusted advisor to business leaders, and partner to Finance, HR, and other functional areas. They must demonstrate the ability to establish and maintain relationships with integrated vendor partners. They must be comfortable operating on both the strategic and tactical levels, simultaneously acting as an internal ambassador, educator, analyst, solutions architect, and implementer. The ideal candidate is an experienced, vibrant, and engaging professional who is customer obsessed and will excel within an entrepreneurial culture - they have an ownership mentality, providing expertise, vision, leadership, and exceptional communication skills. They will own transaction strategy and execution for their respective portfolio. They will dive deep, actively negotiate, and maintain intimate knowledge of each transaction in their remit. They will draft and present monthly real estate spend requests demonstrating deep knowledge of both the specific transaction and how it fits into the overall strategy. They should also be a truly authentic leader, balancing the need for effective delivery with the need to be accessible and build relationships, develop talent and demonstrate self-awareness and overall emotional intelligence. This position will include regular travel throughout the EMEA portfolio. Key job responsibilities • Manage high volume deal flow and negotiate high-value and complex leases/build-to-suits, yield on cost structures, and purchase/sale transactions under demanding timeframes. • Directly manage brokerage and integrated vendor partners to draft and negotiate Requests for Proposals (RFP), Letters of Intent (LOI), Leases, Subleases, Purchase and Sale Agreements (PSA), and License Agreements from inception to execution. • Work with internal and external legal counsel in preparing all documentation relating to any transaction, including RFP's, Letters of Intent, Lease Agreements, Amendments, etc. • Prepare and present high-level presentations, proposals, and analysis summaries to senior business and finance leaders for review and approval, including spend approval documentation for each transaction. • Support strategic portfolio planning in drafting papers and leverage complex financial models to guide business decisions and influence multiple business groups. • Work with vendor partners and GREF Finance, generate comparative financial analysis including lease cash flows, lease vs. buy analysis, P&L underwriting, building valuations, etc., and direct analysts' qualitative and quantitative analysis relevant to each deal and the overall portfolio. • Closely collaborate with Amazon operations, lease administration, legal, finance, treasury, FP&A, economic development, transportation, strategic planning, and design and construction groups to deliver highly successful projects. • Develop and maintain strong relationships with internal business partners (CFO, Finance, Divisional and Business Unit Heads). • Effectively communicate expectations, requirements and status of deals to key business partners - both internal and external. • Ensure all active and known deals are captured in annual operating plans with respect to capex and opex. • Create, innovate and implement a relevant system of metrics to plan, manage, measure and evaluate performance pertaining to the transaction process. • Continue to build a culture of speed, flexibility and frugality with all business partners. We are open to hiring candidates to work out of one of the following locations: London, GBR PREFERRED QUALIFICATIONS • Master's degree in a related field (MBA, Masters in Real Estate, etc.) • Experienced with legal terms and structures for standard commercial lease and purchase and sale contracts • Proven self-starter who sets goals and consistently gets results • Demonstrated ability to think strategically and successfully execute tactics • Effective resource management and project management skills • Ownership mentality willing to raise their hand and take on whatever is needed to achieve objectives • Strong ability to identify and solve ambiguous problems Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:). Posted: January 9, 2024 (Updated about 6 hours ago) Posted: January 5, 2024 (Updated about 9 hours ago) Posted: December 12, 2023 (Updated 1 day ago) Posted: April 22, 2024 (Updated 3 days ago) Posted: September 13, 2023 (Updated 7 days ago) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Apr 26, 2024
Full time
Sr. Manager, EMEA Transactions, GREF Global Strategy, Transactions & Business Intelligence Job ID: Amazon UK Services Ltd. • Significant experience managing transactions of Grade/Class A commercial office space across a multi-country portfolio • Bachelor's degree • Highly competent with productivity software, including Microsoft Outlook, Word, and Excel • Exceptional communication skills; ability to write concisely and effectively • Demonstrated experience as a leader with senior management responsibilities • Proven ability to lead cross-functional teams through influence versus direct management • Deliver Results - demonstrated experience and successful track record in both leasing and purchase (and sale) of Grade/Class A assets, land, and redevelopment opportunities DESCRIPTION As a member of the Global Real Estate & Facilities (GREF) team overseeing corporate office space - this position will lead transaction management activities within the EMEA portfolio. This role combines transaction management, portfolio strategy, project management skills, and team leadership including vendor team management. We seek a highly experienced leader who demonstrates proven success in a high-volume real estate organization delivering a large volume of simultaneous, complex transactions under demanding timelines. The successful candidate must operate as a trusted advisor to business leaders, and partner to Finance, HR, and other functional areas. They must demonstrate the ability to establish and maintain relationships with integrated vendor partners. They must be comfortable operating on both the strategic and tactical levels, simultaneously acting as an internal ambassador, educator, analyst, solutions architect, and implementer. The ideal candidate is an experienced, vibrant, and engaging professional who is customer obsessed and will excel within an entrepreneurial culture - they have an ownership mentality, providing expertise, vision, leadership, and exceptional communication skills. They will own transaction strategy and execution for their respective portfolio. They will dive deep, actively negotiate, and maintain intimate knowledge of each transaction in their remit. They will draft and present monthly real estate spend requests demonstrating deep knowledge of both the specific transaction and how it fits into the overall strategy. They should also be a truly authentic leader, balancing the need for effective delivery with the need to be accessible and build relationships, develop talent and demonstrate self-awareness and overall emotional intelligence. This position will include regular travel throughout the EMEA portfolio. Key job responsibilities • Manage high volume deal flow and negotiate high-value and complex leases/build-to-suits, yield on cost structures, and purchase/sale transactions under demanding timeframes. • Directly manage brokerage and integrated vendor partners to draft and negotiate Requests for Proposals (RFP), Letters of Intent (LOI), Leases, Subleases, Purchase and Sale Agreements (PSA), and License Agreements from inception to execution. • Work with internal and external legal counsel in preparing all documentation relating to any transaction, including RFP's, Letters of Intent, Lease Agreements, Amendments, etc. • Prepare and present high-level presentations, proposals, and analysis summaries to senior business and finance leaders for review and approval, including spend approval documentation for each transaction. • Support strategic portfolio planning in drafting papers and leverage complex financial models to guide business decisions and influence multiple business groups. • Work with vendor partners and GREF Finance, generate comparative financial analysis including lease cash flows, lease vs. buy analysis, P&L underwriting, building valuations, etc., and direct analysts' qualitative and quantitative analysis relevant to each deal and the overall portfolio. • Closely collaborate with Amazon operations, lease administration, legal, finance, treasury, FP&A, economic development, transportation, strategic planning, and design and construction groups to deliver highly successful projects. • Develop and maintain strong relationships with internal business partners (CFO, Finance, Divisional and Business Unit Heads). • Effectively communicate expectations, requirements and status of deals to key business partners - both internal and external. • Ensure all active and known deals are captured in annual operating plans with respect to capex and opex. • Create, innovate and implement a relevant system of metrics to plan, manage, measure and evaluate performance pertaining to the transaction process. • Continue to build a culture of speed, flexibility and frugality with all business partners. We are open to hiring candidates to work out of one of the following locations: London, GBR PREFERRED QUALIFICATIONS • Master's degree in a related field (MBA, Masters in Real Estate, etc.) • Experienced with legal terms and structures for standard commercial lease and purchase and sale contracts • Proven self-starter who sets goals and consistently gets results • Demonstrated ability to think strategically and successfully execute tactics • Effective resource management and project management skills • Ownership mentality willing to raise their hand and take on whatever is needed to achieve objectives • Strong ability to identify and solve ambiguous problems Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:). Posted: January 9, 2024 (Updated about 6 hours ago) Posted: January 5, 2024 (Updated about 9 hours ago) Posted: December 12, 2023 (Updated 1 day ago) Posted: April 22, 2024 (Updated 3 days ago) Posted: September 13, 2023 (Updated 7 days ago) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Great Opportunity to join Global Market Leader looking for a dynamic IT Support Professional to join them in their City Offices on an itial 6 Month Contract. The role will be a mix of desktop and remote support as well as working on roll out projects Role - IT Support Analyst aka Desktop Support Analyst, 1st / 2nd Line Support, IT Support Engineer, IT Engineer etc Location - London, City and Office based Rate c. (Apply online only) a day Role responsibilities The role would also be responsible for installing/maintaining office (O365) technologies for our end users, this includes supporting Outlook, Teams, the office suite, remote connectivity, VPN, building laptops/desktops, setting up end user equipment, printers, A/V conference setups, and any other support requirements. This role would be responsible for the timely and effective management and prioritization of tickets assigned to them. Required to work onsite at the London office. Required to work with users when on site, and to also support them remotely when they are working from home. The ideal candidate would be dynamic, motivated, and able to perform independently as well as work in partnership with other teams. Desired skills Excellent written and verbal communication A degree relevant to the position itself, ideally: Computer Science, a related technical field, or equivalent practical experience. At least 5 years supporting a global Windows desktop environment, advanced troubleshooting, and problem-solving skills. Demonstrated knowledge and ability in all aspects of a Windows workstation environment (Windows 10/11, O365, Azure Active Directory, Teams/Zoom, Intune and modern desktop management, Autopilot, mobile management, Device as a Service, WiFi, VPN, collaboration and conferencing solutions, Virtual Desktop Infrastructure (VDI), user persona or profiles, asset management via CMDB/AD).Interested? Please send your cv for a swift response!
Apr 26, 2024
Full time
Great Opportunity to join Global Market Leader looking for a dynamic IT Support Professional to join them in their City Offices on an itial 6 Month Contract. The role will be a mix of desktop and remote support as well as working on roll out projects Role - IT Support Analyst aka Desktop Support Analyst, 1st / 2nd Line Support, IT Support Engineer, IT Engineer etc Location - London, City and Office based Rate c. (Apply online only) a day Role responsibilities The role would also be responsible for installing/maintaining office (O365) technologies for our end users, this includes supporting Outlook, Teams, the office suite, remote connectivity, VPN, building laptops/desktops, setting up end user equipment, printers, A/V conference setups, and any other support requirements. This role would be responsible for the timely and effective management and prioritization of tickets assigned to them. Required to work onsite at the London office. Required to work with users when on site, and to also support them remotely when they are working from home. The ideal candidate would be dynamic, motivated, and able to perform independently as well as work in partnership with other teams. Desired skills Excellent written and verbal communication A degree relevant to the position itself, ideally: Computer Science, a related technical field, or equivalent practical experience. At least 5 years supporting a global Windows desktop environment, advanced troubleshooting, and problem-solving skills. Demonstrated knowledge and ability in all aspects of a Windows workstation environment (Windows 10/11, O365, Azure Active Directory, Teams/Zoom, Intune and modern desktop management, Autopilot, mobile management, Device as a Service, WiFi, VPN, collaboration and conferencing solutions, Virtual Desktop Infrastructure (VDI), user persona or profiles, asset management via CMDB/AD).Interested? Please send your cv for a swift response!
Business Data Analyst - Contract Reports to job title: Digitalisation Programme Manager Directorate: Finance Job Location: Rainton Bridge, Sunderland, London, Edinburgh Hybrid opportunity 6-month contract £(Apply online only)/day inside IR35 Nature and Scope Work within an IT project delivery function taking responsibility for supporting the delivery of data-specific improvements and solutions to the renewable energy business, ensuring requirements are captured and met and solutions are fit for purpose and fully adopted by the business. Job Purpose The Business Data Analyst role will support a major Digitalisation programme of work improving the IT solutions and services supporting and enabling the business. This role will provide the bridge between the project delivery team and the business, providing technical analysis through the delivery of the Data workstream in line with business needs, ensuring discovery, analysis, and presentation of data in collaboration with key stakeholders. Operating Environment The company is a joint venture responsible for delivering the UK strategy in renewables and managing all related activities. They develop, construct, and operate renewable assets, aiming for continuous and sustainable growth. Framework & Boundaries • The Digitalisation programme aims to improve the digital maturity of the company by delivering key digital improvements to the business, particularly focusing on data management. • Key to the success of this role is capturing the current state and requirements from the business to support designing and building technology platforms required for the target state of the business, ensuring they are fit for purpose and drive business successes in the future. Key Accountabilities • Support in a discovery activity to understand the current business data repositories, use cases, and reports. • Lead requirements gathering workshops and other methods to elicit, define, and document requirements needed for data-driven change initiatives. • Work with key business stakeholders to prioritize business and information needs. • Identify and define new process improvement opportunities. • Support in the development and implementation of databases, data collection systems, data analytics, and other strategies to optimize data efficiency and quality. • Create visual representations of data findings through charts, graphs, and dashboards to make the data understandable at a glance. • Assist the business in preparing reports and presentations to communicate insights and findings from the data to stakeholders, influencing policy and decision-making processes. • Collaborate with the business to understand their data needs and help them make informed decisions based on data insights Person Specification Knowledge and experience • Minimum of 5 years of experience in a Data Analyst role. • Excellent understanding of data governance and its role in delivering service assurance. • Extensive experience facilitating requirements gathering workshops. • Proficient in process mapping for As-Is/To-Be business processes. • Skilled in data mapping/modeling and other data analysis techniques. • Experience in building processes supporting data transformation, data structures, and metadata. Functional/technical skills • Highly motivated to deliver results and meet deadlines. • Strong written, verbal, and presentation skills. • Excellent interpersonal communication and stakeholder management skills. • Strong analytical and problem-solving skills with meticulous attention to detail. • Ability to effectively convey technical information to both technical and non-technical stakeholders. To apply, please email (url removed)
Apr 26, 2024
Contractor
Business Data Analyst - Contract Reports to job title: Digitalisation Programme Manager Directorate: Finance Job Location: Rainton Bridge, Sunderland, London, Edinburgh Hybrid opportunity 6-month contract £(Apply online only)/day inside IR35 Nature and Scope Work within an IT project delivery function taking responsibility for supporting the delivery of data-specific improvements and solutions to the renewable energy business, ensuring requirements are captured and met and solutions are fit for purpose and fully adopted by the business. Job Purpose The Business Data Analyst role will support a major Digitalisation programme of work improving the IT solutions and services supporting and enabling the business. This role will provide the bridge between the project delivery team and the business, providing technical analysis through the delivery of the Data workstream in line with business needs, ensuring discovery, analysis, and presentation of data in collaboration with key stakeholders. Operating Environment The company is a joint venture responsible for delivering the UK strategy in renewables and managing all related activities. They develop, construct, and operate renewable assets, aiming for continuous and sustainable growth. Framework & Boundaries • The Digitalisation programme aims to improve the digital maturity of the company by delivering key digital improvements to the business, particularly focusing on data management. • Key to the success of this role is capturing the current state and requirements from the business to support designing and building technology platforms required for the target state of the business, ensuring they are fit for purpose and drive business successes in the future. Key Accountabilities • Support in a discovery activity to understand the current business data repositories, use cases, and reports. • Lead requirements gathering workshops and other methods to elicit, define, and document requirements needed for data-driven change initiatives. • Work with key business stakeholders to prioritize business and information needs. • Identify and define new process improvement opportunities. • Support in the development and implementation of databases, data collection systems, data analytics, and other strategies to optimize data efficiency and quality. • Create visual representations of data findings through charts, graphs, and dashboards to make the data understandable at a glance. • Assist the business in preparing reports and presentations to communicate insights and findings from the data to stakeholders, influencing policy and decision-making processes. • Collaborate with the business to understand their data needs and help them make informed decisions based on data insights Person Specification Knowledge and experience • Minimum of 5 years of experience in a Data Analyst role. • Excellent understanding of data governance and its role in delivering service assurance. • Extensive experience facilitating requirements gathering workshops. • Proficient in process mapping for As-Is/To-Be business processes. • Skilled in data mapping/modeling and other data analysis techniques. • Experience in building processes supporting data transformation, data structures, and metadata. Functional/technical skills • Highly motivated to deliver results and meet deadlines. • Strong written, verbal, and presentation skills. • Excellent interpersonal communication and stakeholder management skills. • Strong analytical and problem-solving skills with meticulous attention to detail. • Ability to effectively convey technical information to both technical and non-technical stakeholders. To apply, please email (url removed)
Job Title - Technical Business Analyst Salary - 35,000 to 45,000 Location - Emerson's Green, Bristol Working Hours - Permanent, Full Time 37 hrs per week 09:00 - 17:00 (early finish on Friday) We operate hybrid working with a minimum of 3 days in the office each week, however, a candidate that prefers to be in the office full time is very desirable. The Company Working for a vibrant, diverse and inclusive international Software firm who very much focus on the wellbeing of their staff, our client is a growing leading provider of Infrastructure Asset Management software in the UK and to users worldwide. The Role Working with the wider team, this role will be responsible for ensuring the successful delivery of high-quality software solutions to new and existing clients to meet client requirements. This role involves understanding client business objectives, processes, and requirements, and translating these into technical specifications that the Business Development Team and Developers can deliver against. Key Responsibilities o Collaborate with client users and conduct research to gather and analyse requirements, including prioritisation. o Create detailed requirement specifications/ User stories and supporting documentation. o Liaise with Business Development and software developers to assess options, clarify concerns and agree solution designs. o Manage change requests and evaluate their impact on existing features and requirements. o Support testing addressing queries that arise during the testing process and carrying out functional testing against stories o Implement customer requirements by creating tables, columns, forms and workflow in our application (similar to designing a MS Access application) o Adhere to best working practices as defined in ISO and company Policies. o Any other task as directed by the Line Manager. Role Criteria Essential o Proven eligibility to work in the UK. o Minimum HND or NVQ Level 3/4 in a science based subject. o A Level Maths, or similar o A Level English, or similar, with good grammar and attention to detail. o A degree in Computer Science or equivalent. Skills and Expertise o Ability to confidently communicate technical/non-technical issues with clients. o Experience in capturing client requirements and generating quality User stories. o Logical and Analytical mindset to understand business needs and translate to technical solution. o Knowledge of testing principles/concepts/ techniques. o Familarity with Relational Database design o Experience with JIRA or Similar software. o Agile PM experience o SSADM Practitioner or equivalent. Previous experience/ knowledge o Proven experience as Business Analyst in Software Sector or as Technical Business Analyst. o Ability to accurately specify client technical requirements for Development Team. o Experience troubleshooting technical issues or documenting for Dev Team to resolve. o Testing across Microsoft Windows, Web, iOS and Android Platforms. o Working knowledge of programming and/or query language. o Previous experience working with ISO (9001 & 27001) would be advantageous. Minimum of 3 years experience in a similar role. Special attributes o Ability to self-motivate and self-manage working both independently and within the wider Business Dev Team. Personal Qualities o Team Player who enjoys working in a dynamic, fast-paced environment. o Ability to multi-task, prioritise & keep calm. Salary & Benefits " Up to 45,000 per annum (depending on experience) " Holiday entitlement increases with service " Annual Pay Review " Annual Bonus " Pension Scheme " Training opportunities " Plus, Many More! If you are interested please click APPLY
Apr 26, 2024
Full time
Job Title - Technical Business Analyst Salary - 35,000 to 45,000 Location - Emerson's Green, Bristol Working Hours - Permanent, Full Time 37 hrs per week 09:00 - 17:00 (early finish on Friday) We operate hybrid working with a minimum of 3 days in the office each week, however, a candidate that prefers to be in the office full time is very desirable. The Company Working for a vibrant, diverse and inclusive international Software firm who very much focus on the wellbeing of their staff, our client is a growing leading provider of Infrastructure Asset Management software in the UK and to users worldwide. The Role Working with the wider team, this role will be responsible for ensuring the successful delivery of high-quality software solutions to new and existing clients to meet client requirements. This role involves understanding client business objectives, processes, and requirements, and translating these into technical specifications that the Business Development Team and Developers can deliver against. Key Responsibilities o Collaborate with client users and conduct research to gather and analyse requirements, including prioritisation. o Create detailed requirement specifications/ User stories and supporting documentation. o Liaise with Business Development and software developers to assess options, clarify concerns and agree solution designs. o Manage change requests and evaluate their impact on existing features and requirements. o Support testing addressing queries that arise during the testing process and carrying out functional testing against stories o Implement customer requirements by creating tables, columns, forms and workflow in our application (similar to designing a MS Access application) o Adhere to best working practices as defined in ISO and company Policies. o Any other task as directed by the Line Manager. Role Criteria Essential o Proven eligibility to work in the UK. o Minimum HND or NVQ Level 3/4 in a science based subject. o A Level Maths, or similar o A Level English, or similar, with good grammar and attention to detail. o A degree in Computer Science or equivalent. Skills and Expertise o Ability to confidently communicate technical/non-technical issues with clients. o Experience in capturing client requirements and generating quality User stories. o Logical and Analytical mindset to understand business needs and translate to technical solution. o Knowledge of testing principles/concepts/ techniques. o Familarity with Relational Database design o Experience with JIRA or Similar software. o Agile PM experience o SSADM Practitioner or equivalent. Previous experience/ knowledge o Proven experience as Business Analyst in Software Sector or as Technical Business Analyst. o Ability to accurately specify client technical requirements for Development Team. o Experience troubleshooting technical issues or documenting for Dev Team to resolve. o Testing across Microsoft Windows, Web, iOS and Android Platforms. o Working knowledge of programming and/or query language. o Previous experience working with ISO (9001 & 27001) would be advantageous. Minimum of 3 years experience in a similar role. Special attributes o Ability to self-motivate and self-manage working both independently and within the wider Business Dev Team. Personal Qualities o Team Player who enjoys working in a dynamic, fast-paced environment. o Ability to multi-task, prioritise & keep calm. Salary & Benefits " Up to 45,000 per annum (depending on experience) " Holiday entitlement increases with service " Annual Pay Review " Annual Bonus " Pension Scheme " Training opportunities " Plus, Many More! If you are interested please click APPLY
2nd Line IT Helpdesk Analyst. The successful candidate will join the team of IT Analysts and provide day to day technical support to their clients who use a wide, varied and interesting range of technologies. Candidates must be able to provide IT support for Windows PCs, Applications and Printers as well as perform Server administration. Any macOS support experience would be a huge benefit. The successful candidate will gain huge amounts of experience and exposure to new technologies, and become a member of a deeply knowledgeable team where training and certification is pushed as standard. Our client is looking for someone who can integrate with their existing team and be part of the successful journey, showing passion and ensuring each client/customer spoken to feels valued. You will provide technical support for hardware and software issues on desktops, laptops, and mobile devices, including diagnosing, repairing, and maintaining equipment. Install, configure, and upgrade operating systems and software, as well as peripherals such as printers, scanners, and other devices. Perform security updates, virus scans, and backups to ensure data protection and system integrity. Manage user accounts and access, including creating, modifying, and deleting user accounts, as well as resetting passwords and configuring permissions. Troubleshoot network connectivity issues, including LAN, WAN, and wireless networks. Communicate with end-users to understand and resolve technical issues, as well as provide training and guidance on technology use. Assist with the development and implementation of IT policies and procedures to ensure compliance with industry standards and regulations. Document and maintain technical specifications and inventory records for hardware and software. Access monitoring and management tools. Access to end user software installation and updates. Backup and recovery tools. Access to IT asset disposal and recycling tools. Access to software and hardware vendor support portals. Access to end user software installation and updates. Workshop Access.
Apr 26, 2024
Full time
2nd Line IT Helpdesk Analyst. The successful candidate will join the team of IT Analysts and provide day to day technical support to their clients who use a wide, varied and interesting range of technologies. Candidates must be able to provide IT support for Windows PCs, Applications and Printers as well as perform Server administration. Any macOS support experience would be a huge benefit. The successful candidate will gain huge amounts of experience and exposure to new technologies, and become a member of a deeply knowledgeable team where training and certification is pushed as standard. Our client is looking for someone who can integrate with their existing team and be part of the successful journey, showing passion and ensuring each client/customer spoken to feels valued. You will provide technical support for hardware and software issues on desktops, laptops, and mobile devices, including diagnosing, repairing, and maintaining equipment. Install, configure, and upgrade operating systems and software, as well as peripherals such as printers, scanners, and other devices. Perform security updates, virus scans, and backups to ensure data protection and system integrity. Manage user accounts and access, including creating, modifying, and deleting user accounts, as well as resetting passwords and configuring permissions. Troubleshoot network connectivity issues, including LAN, WAN, and wireless networks. Communicate with end-users to understand and resolve technical issues, as well as provide training and guidance on technology use. Assist with the development and implementation of IT policies and procedures to ensure compliance with industry standards and regulations. Document and maintain technical specifications and inventory records for hardware and software. Access monitoring and management tools. Access to end user software installation and updates. Backup and recovery tools. Access to IT asset disposal and recycling tools. Access to software and hardware vendor support portals. Access to end user software installation and updates. Workshop Access.
Technical Business Analyst - Bristol - 2 days WFH - Global Manufacturing - Next Generation Technologies - 45,000 Yolk Recruitment are working with a Leading Asset Management company to find a Technical Business Analyst who has a solid technical understanding and mindset. The ideal candidate for this role will be responsible for ensuring the successful delivery of high-quality software solutions to new and existing clients to meet client requirements. This role involves understanding client business objectives, processes, and requirements, and translating these into technical specifications that the Business Development Team and Developers can deliver against. Key Responsibilities Collaborate with client users and conduct research to gather and analyse requirements, including prioritisation. Create detailed requirement specifications/ User stories and supporting documentation. Liaise with Business Development and software developers to assess options, clarify concerns and agree solution designs. Manage change requests and evaluate their impact on existing features and requirements. Support testing addressing queries that arise during the testing process and carrying out functional testing against stories Implement customer requirements by creating tables, columns, forms and workflow in our application (similar to designing a MS Access application) Adhere to best working practices as defined in ISO & Policies. Any other task as directed by the Line Manager. Key results/objectives 1) Generate defined and agreed User Stories/requirements with clear understanding of how they meet client needs and the underpinning solution design. 2) Work closely with Business development and Software developers to design robust solutions and architectures. 3) Build and maintain strong relationships with clients to build trust and confidence in the company and products. 4) Work to improve the quality, reliability and performance of the product solutions to: Meet client and company expectations. Develop robust, reliable solutions in new sectors. Create an outstanding/intuitive user experience. Produce an outstanding quality product in the competitive market. Qualifications Proven eligibility to work in the UK. Minimum HND or NVQ Level 3/4 in a science based subject. A Level Maths, or similar A Level English, or similar, with good grammar and attention to detail. Desirable A degree in Computer Science or equivalent. Expertise/Skills Ability to confidently communicate technical/non-technical issues with clients. Experience in capturing client requirements and generating quality User stories. Logical and Analytical mindset to understand business needs and translate to technical solution. Knowledge of testing principles/concepts/ techniques. Familarity with Relational Database design Desirable Agile PM experience SSADM Practitioner or equivalent. Ability to confidently communicate technical/non-technical issues with clients. Experience with JIRA or Similar software. Previous experience/ knowledge Ability to accurately specify client technical requirements for Development Team. Experience troubleshooting technical issues or documenting for Dev Team to resolve. Testing across Microsoft Windows, Web, iOS and Android Platforms. Previous experience working with ISO (9001 & 27001) would be advantageous. Desirable Proven experience as Business Analyst in Software Sector or as Technical Business Analyst. Working knowledge of programming and/or query language. Experience Required Minimum of 3 years experience in a similar role. Excellent written/verbal communication skills. Knowledge of relational Database designs Knowledge of software testing methodology. Desirable Query language (SQL). Working with MS Azure Special attributes Ability to self-motivate and self-manage working both independently and within the wider Business Dev Team. Personal qualities Team Player who enjoys working in a dynamic, fast-paced environment. Ability to multi-task, prioritise & keep calm.
Apr 26, 2024
Full time
Technical Business Analyst - Bristol - 2 days WFH - Global Manufacturing - Next Generation Technologies - 45,000 Yolk Recruitment are working with a Leading Asset Management company to find a Technical Business Analyst who has a solid technical understanding and mindset. The ideal candidate for this role will be responsible for ensuring the successful delivery of high-quality software solutions to new and existing clients to meet client requirements. This role involves understanding client business objectives, processes, and requirements, and translating these into technical specifications that the Business Development Team and Developers can deliver against. Key Responsibilities Collaborate with client users and conduct research to gather and analyse requirements, including prioritisation. Create detailed requirement specifications/ User stories and supporting documentation. Liaise with Business Development and software developers to assess options, clarify concerns and agree solution designs. Manage change requests and evaluate their impact on existing features and requirements. Support testing addressing queries that arise during the testing process and carrying out functional testing against stories Implement customer requirements by creating tables, columns, forms and workflow in our application (similar to designing a MS Access application) Adhere to best working practices as defined in ISO & Policies. Any other task as directed by the Line Manager. Key results/objectives 1) Generate defined and agreed User Stories/requirements with clear understanding of how they meet client needs and the underpinning solution design. 2) Work closely with Business development and Software developers to design robust solutions and architectures. 3) Build and maintain strong relationships with clients to build trust and confidence in the company and products. 4) Work to improve the quality, reliability and performance of the product solutions to: Meet client and company expectations. Develop robust, reliable solutions in new sectors. Create an outstanding/intuitive user experience. Produce an outstanding quality product in the competitive market. Qualifications Proven eligibility to work in the UK. Minimum HND or NVQ Level 3/4 in a science based subject. A Level Maths, or similar A Level English, or similar, with good grammar and attention to detail. Desirable A degree in Computer Science or equivalent. Expertise/Skills Ability to confidently communicate technical/non-technical issues with clients. Experience in capturing client requirements and generating quality User stories. Logical and Analytical mindset to understand business needs and translate to technical solution. Knowledge of testing principles/concepts/ techniques. Familarity with Relational Database design Desirable Agile PM experience SSADM Practitioner or equivalent. Ability to confidently communicate technical/non-technical issues with clients. Experience with JIRA or Similar software. Previous experience/ knowledge Ability to accurately specify client technical requirements for Development Team. Experience troubleshooting technical issues or documenting for Dev Team to resolve. Testing across Microsoft Windows, Web, iOS and Android Platforms. Previous experience working with ISO (9001 & 27001) would be advantageous. Desirable Proven experience as Business Analyst in Software Sector or as Technical Business Analyst. Working knowledge of programming and/or query language. Experience Required Minimum of 3 years experience in a similar role. Excellent written/verbal communication skills. Knowledge of relational Database designs Knowledge of software testing methodology. Desirable Query language (SQL). Working with MS Azure Special attributes Ability to self-motivate and self-manage working both independently and within the wider Business Dev Team. Personal qualities Team Player who enjoys working in a dynamic, fast-paced environment. Ability to multi-task, prioritise & keep calm.
Job Title: Senior IT Analyst Sector: Financial Services Location: Central London & Hybrid Job Type: Full-Time Are you a skilled and experienced IT professional with a passion for providing exceptional support across various IT environments? We are seeking a highly motivated IT Support Administrator to join our dynamic team. As a key member of our IT department, you will play a crucial role in ensuring the seamless operation of our IT systems and infrastructure. Key Responsibilities: Provide 1st to 3rd line support for desktop users. Proficient in Windows 10/11 & MacOS troubleshooting and issue resolution. Administer and support Office 365 applications. Possess hands-on experience in SQL Server administration. Administer & support resources in AWS & Azure Manage and troubleshoot Exchange Online email services. Support and maintain Microsoft Teams for effective communication and collaboration. Experience with SharePoint administration. Monitor and optimize database performance. Assist with asset management Experience & Qualifications: SQL Server administration experience is essential. Minimum of 4 years in IT support Proven experience in providing IT support across different levels. Strong proficiency in desktop support, specifically with Windows 10 and Windows 11. In-depth knowledge of Office 365 and Exchange Online administration. Experience with Microsoft Teams and SharePoint. Excellent troubleshooting skills and problem-solving abilities. Effective communication skills to interact with end-users and team members. Benefits: Competitive salary - Up To 45,000 Starting Salary Health, dental, and vision insurance. Opportunities for professional development and training. Dynamic and collaborative work environment. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2024
Full time
Job Title: Senior IT Analyst Sector: Financial Services Location: Central London & Hybrid Job Type: Full-Time Are you a skilled and experienced IT professional with a passion for providing exceptional support across various IT environments? We are seeking a highly motivated IT Support Administrator to join our dynamic team. As a key member of our IT department, you will play a crucial role in ensuring the seamless operation of our IT systems and infrastructure. Key Responsibilities: Provide 1st to 3rd line support for desktop users. Proficient in Windows 10/11 & MacOS troubleshooting and issue resolution. Administer and support Office 365 applications. Possess hands-on experience in SQL Server administration. Administer & support resources in AWS & Azure Manage and troubleshoot Exchange Online email services. Support and maintain Microsoft Teams for effective communication and collaboration. Experience with SharePoint administration. Monitor and optimize database performance. Assist with asset management Experience & Qualifications: SQL Server administration experience is essential. Minimum of 4 years in IT support Proven experience in providing IT support across different levels. Strong proficiency in desktop support, specifically with Windows 10 and Windows 11. In-depth knowledge of Office 365 and Exchange Online administration. Experience with Microsoft Teams and SharePoint. Excellent troubleshooting skills and problem-solving abilities. Effective communication skills to interact with end-users and team members. Benefits: Competitive salary - Up To 45,000 Starting Salary Health, dental, and vision insurance. Opportunities for professional development and training. Dynamic and collaborative work environment. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Business Analyst- Finance Manchester (1 day on site every fortnight) Outside IR35 A Business Analyst is required for our client who are based in Manchester. You will play an instrumental role in the successful delivery the client's high-profile ERP migration project to replace their current Enterprise Resource Planning (ERP) system (Agresso) with a fully integrated cloud-based ERP solution. You will also work closely with business colleagues to assist with activities relating to the successful adoption of the new system into the business; including User Acceptance Testing, end-user training and post go-live support. Main responsibilities Take the lead in all business analysis activities relating to the Finance workstream (inc. AP, AR, OC, P2P, GL and budgeting) - supporting all phases of delivery from scope and requirements definition, solution design, data migration, test and business implementation. Document detailed 'as-is' business processes using standard process modelling techniques (eg BPMN, using MS Visio). Lead the elicitation, analysis and authoring of business requirements (with MoSCoW rating); collaborating closely with the ERP product team and business stakeholders. This includes functional and non-functional requirements. Translate business requirements (both functional and non-functional) into user stories and acceptance criteria in JIRA. Participate in all solution design activities. Document detailed 'to-be' business processes. Conduct a gap analysis exercise based on the new system processes. Lead the analysis and design for the data cleanse and data migration phase. Represent the business requirements and agreed solution design during the test phases. Support the business teams through the adoption of the new system. Essential criteria In-depth understanding of finance and accounting practices, including Order to Cash, Procure to Pay, Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets and Budgeting. Extensive experience of implementing enterprise-scale finance solutions, ideally working with Microsoft Dynamics 365 F&O, Workday or similar enterprise cloud-based systems. In-depth knowledge of industry-leading finance system capabilities, including Accounts Payable, Accounts Receivable, Budgeting, Cash and Bank Management, Compliance, Cost Accounting, Fixed Assets and General Ledger. Experience of working in the delivery of enterprise-level ERP implementation projects. Extensive experience in defining, analysing and documenting business and technical requirements (user stories). Ability to write clear business documentation. Expertise in workshop skills to support requirements gathering and idea generation. Experience of analysing and designing data cleansing and data migration rules. Have advanced knowledge of Agile and user-centred design approaches. A high degree of computer literacy; with excellent Microsoft Office skills (including Visio, ideally with experience of BPMN), and experience of using JIRA and Confluence. Desirable criteria Experience of working with public sector organisations. Formal Business Analysis qualification. Formal Agile Scrum qualification. Formal ERP functional consultant certifications (eg D365: Core Finance and Operations or Workday). Good understanding of accounting and finance - preferably with a background, degree or certification in this area.
Apr 26, 2024
Contractor
Business Analyst- Finance Manchester (1 day on site every fortnight) Outside IR35 A Business Analyst is required for our client who are based in Manchester. You will play an instrumental role in the successful delivery the client's high-profile ERP migration project to replace their current Enterprise Resource Planning (ERP) system (Agresso) with a fully integrated cloud-based ERP solution. You will also work closely with business colleagues to assist with activities relating to the successful adoption of the new system into the business; including User Acceptance Testing, end-user training and post go-live support. Main responsibilities Take the lead in all business analysis activities relating to the Finance workstream (inc. AP, AR, OC, P2P, GL and budgeting) - supporting all phases of delivery from scope and requirements definition, solution design, data migration, test and business implementation. Document detailed 'as-is' business processes using standard process modelling techniques (eg BPMN, using MS Visio). Lead the elicitation, analysis and authoring of business requirements (with MoSCoW rating); collaborating closely with the ERP product team and business stakeholders. This includes functional and non-functional requirements. Translate business requirements (both functional and non-functional) into user stories and acceptance criteria in JIRA. Participate in all solution design activities. Document detailed 'to-be' business processes. Conduct a gap analysis exercise based on the new system processes. Lead the analysis and design for the data cleanse and data migration phase. Represent the business requirements and agreed solution design during the test phases. Support the business teams through the adoption of the new system. Essential criteria In-depth understanding of finance and accounting practices, including Order to Cash, Procure to Pay, Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets and Budgeting. Extensive experience of implementing enterprise-scale finance solutions, ideally working with Microsoft Dynamics 365 F&O, Workday or similar enterprise cloud-based systems. In-depth knowledge of industry-leading finance system capabilities, including Accounts Payable, Accounts Receivable, Budgeting, Cash and Bank Management, Compliance, Cost Accounting, Fixed Assets and General Ledger. Experience of working in the delivery of enterprise-level ERP implementation projects. Extensive experience in defining, analysing and documenting business and technical requirements (user stories). Ability to write clear business documentation. Expertise in workshop skills to support requirements gathering and idea generation. Experience of analysing and designing data cleansing and data migration rules. Have advanced knowledge of Agile and user-centred design approaches. A high degree of computer literacy; with excellent Microsoft Office skills (including Visio, ideally with experience of BPMN), and experience of using JIRA and Confluence. Desirable criteria Experience of working with public sector organisations. Formal Business Analysis qualification. Formal Agile Scrum qualification. Formal ERP functional consultant certifications (eg D365: Core Finance and Operations or Workday). Good understanding of accounting and finance - preferably with a background, degree or certification in this area.
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Apr 26, 2024
Contractor
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Are you looking for a new opportunity as a Senior Technical Analyst, within Infrastructure Services? This is a brilliant opportunity for a Senior Technical Analyst, Infrastructure Services, to join our industry leading client based in the Cheshire area! The role will report into the EMEA/ APAC IT Data Centre/Operations Manager, serving as technical experts and participate in or oversee a variety of analytical and technical assignments that provide for problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware and software products in an information technology infrastructure environment. The role is broadly split between providing day to day operational support for existing infrastructure services and users of those services, and project-based work leading to the development and deployment of new infrastructure services or EOL activities. The role will also have the following responsibilities: Direct research on potential technology solutions. Keep current with the latest technologies. Practice asset management for IT hardware, software, and equipment. Benchmark, analyse, report on, and make recommendations for the improvement and growth of the Regional IT infrastructure and IT systems. Providing support, monitoring and maintenance of UK Data Centre and other EMEA site infrastructure and services for remote associates. Design, implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to client operating systems, networking, messaging, reporting platforms and all other software-based systems. The ideal Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, will have previous experience within a similar role, along with: Strong, proven Cisco networking hands-on skills. Knowledge of Windows client O/S and infrastructure platforms in an enterprise environment to include - O Image deployment O Virtualisation (VMware) O Data Protection (Veeam) O BAU & troubleshooting O MFA configuration O Disk encryption technologies O Patching Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. This is an exciting opportunity for a Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, to join a company where you can develop your career and play an integral role within the business to help it grow. APPLY NOW for the Senior Technical Analyst, Infrastructure Services, based in the Cheshire area by sending your CV to (url removed) or call on (phone number removed) or (phone number removed)
Apr 26, 2024
Full time
Are you looking for a new opportunity as a Senior Technical Analyst, within Infrastructure Services? This is a brilliant opportunity for a Senior Technical Analyst, Infrastructure Services, to join our industry leading client based in the Cheshire area! The role will report into the EMEA/ APAC IT Data Centre/Operations Manager, serving as technical experts and participate in or oversee a variety of analytical and technical assignments that provide for problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware and software products in an information technology infrastructure environment. The role is broadly split between providing day to day operational support for existing infrastructure services and users of those services, and project-based work leading to the development and deployment of new infrastructure services or EOL activities. The role will also have the following responsibilities: Direct research on potential technology solutions. Keep current with the latest technologies. Practice asset management for IT hardware, software, and equipment. Benchmark, analyse, report on, and make recommendations for the improvement and growth of the Regional IT infrastructure and IT systems. Providing support, monitoring and maintenance of UK Data Centre and other EMEA site infrastructure and services for remote associates. Design, implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to client operating systems, networking, messaging, reporting platforms and all other software-based systems. The ideal Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, will have previous experience within a similar role, along with: Strong, proven Cisco networking hands-on skills. Knowledge of Windows client O/S and infrastructure platforms in an enterprise environment to include - O Image deployment O Virtualisation (VMware) O Data Protection (Veeam) O BAU & troubleshooting O MFA configuration O Disk encryption technologies O Patching Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. This is an exciting opportunity for a Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, to join a company where you can develop your career and play an integral role within the business to help it grow. APPLY NOW for the Senior Technical Analyst, Infrastructure Services, based in the Cheshire area by sending your CV to (url removed) or call on (phone number removed) or (phone number removed)
Senior Technical Analyst, Infrastructure Services Deeside. Are you an IT professional seeking an opportunity to make a significant impact in a dynamic and innovative environment? Look no further! Our company, a leader in design, manufacturing, and MRO services for a diverse range of products, including hydraulic pumps, aircraft holdback bars, and electromechanical controls, is seeking a Senior Technical Analyst, to join their international team. About With nearly 5000 employees across multiple locations in 8 countries, my client offer exciting opportunities for growth and development in engineering, operations & production, and corporate functions. Join them in their mission to enable the safety and prosperity of the world. Job Purpose In this role, you'll serve as a technical expert, participating in analytical and technical assignments to diagnose problems and provide solutions for our information technology infrastructure. You'll play a crucial role in both day-to-day operational support and project-based initiatives to enhance our infrastructure services. Key Duties and Responsibilities: Conduct research on potential technology solutions and stay updated with the latest technologies. Manage IT hardware, software, and equipment assets. Analyze and make recommendations for improving the regional IT infrastructure. Provide support, monitoring, and maintenance for UK Data Centre and EMEA site infrastructure. Design, implement, and support infrastructure software platforms. Develop documentation for computer and networking systems. Serve as a liaison between technical staff, management, and users. Diagnose and resolve computer hardware and software problems. Technical Requirements: Strong Cisco networking skills. Knowledge of Windows client O/S, VMware, Veeam, disk encryption technologies, patching, and more. Familiarity with network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. Experience with Veeam Backup & Replication. CCNA certification required. Essential Qualifications: Post-secondary certificate/degree in a related field or equivalent experience. Minimum 5 years of relevant experience. Experience, Skills & Knowledge: Technical authority across relevant platforms. Strong leadership skills and excellent communication abilities. Experience with IT service desk software and SLA management. Proactive learner with solid technical skills in MS Technologies. Ability to multitask, prioritize, and solve problems effectively. Personal Qualities: Team player and leader committed to achieving results. Enthusiastic about customer service and continuous improvement. Highly self-motivated with exceptional attention to detail. Comfortable with empowerment, responsibility, and working in high-pressure environments. Willingness to work unsociable hours and travel when required. Possession of a full UK driving licence. If you're ready to take your IT career to the next level and contribute to my clients global success please get in touch with me on (phone number removed)
Apr 26, 2024
Full time
Senior Technical Analyst, Infrastructure Services Deeside. Are you an IT professional seeking an opportunity to make a significant impact in a dynamic and innovative environment? Look no further! Our company, a leader in design, manufacturing, and MRO services for a diverse range of products, including hydraulic pumps, aircraft holdback bars, and electromechanical controls, is seeking a Senior Technical Analyst, to join their international team. About With nearly 5000 employees across multiple locations in 8 countries, my client offer exciting opportunities for growth and development in engineering, operations & production, and corporate functions. Join them in their mission to enable the safety and prosperity of the world. Job Purpose In this role, you'll serve as a technical expert, participating in analytical and technical assignments to diagnose problems and provide solutions for our information technology infrastructure. You'll play a crucial role in both day-to-day operational support and project-based initiatives to enhance our infrastructure services. Key Duties and Responsibilities: Conduct research on potential technology solutions and stay updated with the latest technologies. Manage IT hardware, software, and equipment assets. Analyze and make recommendations for improving the regional IT infrastructure. Provide support, monitoring, and maintenance for UK Data Centre and EMEA site infrastructure. Design, implement, and support infrastructure software platforms. Develop documentation for computer and networking systems. Serve as a liaison between technical staff, management, and users. Diagnose and resolve computer hardware and software problems. Technical Requirements: Strong Cisco networking skills. Knowledge of Windows client O/S, VMware, Veeam, disk encryption technologies, patching, and more. Familiarity with network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. Experience with Veeam Backup & Replication. CCNA certification required. Essential Qualifications: Post-secondary certificate/degree in a related field or equivalent experience. Minimum 5 years of relevant experience. Experience, Skills & Knowledge: Technical authority across relevant platforms. Strong leadership skills and excellent communication abilities. Experience with IT service desk software and SLA management. Proactive learner with solid technical skills in MS Technologies. Ability to multitask, prioritize, and solve problems effectively. Personal Qualities: Team player and leader committed to achieving results. Enthusiastic about customer service and continuous improvement. Highly self-motivated with exceptional attention to detail. Comfortable with empowerment, responsibility, and working in high-pressure environments. Willingness to work unsociable hours and travel when required. Possession of a full UK driving licence. If you're ready to take your IT career to the next level and contribute to my clients global success please get in touch with me on (phone number removed)
Technical Support Analyst - 3 months - Liverpool A client of mine based in Liverpool is looking for a Technical Support Analyst on a 3 month engagement with a possibility to extend. Support and engage with local and wider teams to continuously improve the environment to ensure the delivery of a good customer service experience. They are offering up to 230 per day inside ir35, you are expected to be onsite 5 days a week in Liverpool. Key activities include Device Building and Setup, Resolving Technical Device Issues, Starter & Leavers processing and Asset Administration/Management and Reporting. Skills & Experience: Good understanding of best practice frameworks e.g., ITIL. The ability to understand standards and regulations and identify how this could impact IS Technical Services. Possesses a good knowledge of IT infrastructure (e.g., desktops, laptops etc). Has high quality oral communication and written skills. A good level of experience in a Technical Service or a similar role. Proven capability to work independently whilst managing and prioritising own workload. Reliable and flexible team player able to engage and work with other departments and functions. The client will be looking to hire ASAP, so if you want to apply through this AD or send your CV to (url removed)
Apr 26, 2024
Contractor
Technical Support Analyst - 3 months - Liverpool A client of mine based in Liverpool is looking for a Technical Support Analyst on a 3 month engagement with a possibility to extend. Support and engage with local and wider teams to continuously improve the environment to ensure the delivery of a good customer service experience. They are offering up to 230 per day inside ir35, you are expected to be onsite 5 days a week in Liverpool. Key activities include Device Building and Setup, Resolving Technical Device Issues, Starter & Leavers processing and Asset Administration/Management and Reporting. Skills & Experience: Good understanding of best practice frameworks e.g., ITIL. The ability to understand standards and regulations and identify how this could impact IS Technical Services. Possesses a good knowledge of IT infrastructure (e.g., desktops, laptops etc). Has high quality oral communication and written skills. A good level of experience in a Technical Service or a similar role. Proven capability to work independently whilst managing and prioritising own workload. Reliable and flexible team player able to engage and work with other departments and functions. The client will be looking to hire ASAP, so if you want to apply through this AD or send your CV to (url removed)
Head of Data Engineering The Head of Data will be a strategic leader responsible for overseeing all aspects of data management, analytics, and governance within the organisation. This individual will play a critical role in driving data-driven decision-making processes, optimising data infrastructure, and ensuring the integrity, security, and accessibility of data assets. The ideal candidate will possess strong leadership skills, deep technical expertise in data management and analytics, and a proven track record of implementing innovative data strategies to support business objectives. Key Responsibilities: Strategic Leadership: Lead the development and execution of the organisation's data strategy, aligning it with business goals and objectives. Provide strategic direction for the use of data to drive decision-making and improve operational efficiency. Data Management: Oversee the design, implementation, and maintenance of robust data management systems and processes, including data acquisition, storage, integration, quality assurance, and lifecycle management. Data Analytics: Drive the development and implementation of advanced analytics initiatives to extract insights from data, identify trends, and support predictive modelling and forecasting. Collaborate with business stakeholders to understand their analytical needs and develop solutions to address them. Data Governance: Establish and enforce data governance policies, standards, and best practices to ensure the accuracy, consistency, security, and privacy of data across the organization. Develop data quality metrics and monitor compliance with regulatory requirements. Data Architecture: Define and maintain the organization's data architecture, including data models, schemas, and taxonomies. Evaluate and select appropriate technologies and tools to support data management, analytics, and visualization requirements. Team Leadership: Build and lead a high-performing team of data professionals, including data engineers, analysts, scientists, and governance specialists. Provide mentorship, coaching, and professional development opportunities to foster a culture of continuous learning and growth. Cross-Functional Collaboration: Collaborate closely with other departments, including IT, finance, marketing, operations, and product development, to understand their data needs and priorities. Partner with business leaders to develop data-driven solutions that drive value and competitive advantage. Vendor Management: Evaluate and manage relationships with third-party data vendors, software providers, and consultants to ensure the successful implementation of data-related projects and initiatives. Negotiate contracts, oversee vendor performance, and assess emerging technologies and trends in the data management space. Qualifications: Bachelor's degree in computer science, engineering, mathematics, statistics, or a related field; advanced degree (e.g., MBA, MS, or PhD) preferred. 10+ years of experience in data management, analytics, and business intelligence, with at least 5 years in a leadership role. Proven track record of developing and implementing data strategies that drive business growth and innovation. Deep understanding of data governance principles, regulatory compliance requirements (e.g., GDPR, CCPA), and industry best practices. Strong technical proficiency in data modelling, SQL, ETL tools, data visualization tools (e.g., Tableau, Power BI), and advanced analytics techniques (e.g., machine learning, predictive modelling). Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. Demonstrated experience in managing cross-functional teams and driving cultural change towards a data-driven mindset. Ability to thrive in a fast-paced, dynamic environment and effectively prioritize and manage multiple projects and initiatives. Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy. Please see our website for Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy.
Apr 26, 2024
Full time
Head of Data Engineering The Head of Data will be a strategic leader responsible for overseeing all aspects of data management, analytics, and governance within the organisation. This individual will play a critical role in driving data-driven decision-making processes, optimising data infrastructure, and ensuring the integrity, security, and accessibility of data assets. The ideal candidate will possess strong leadership skills, deep technical expertise in data management and analytics, and a proven track record of implementing innovative data strategies to support business objectives. Key Responsibilities: Strategic Leadership: Lead the development and execution of the organisation's data strategy, aligning it with business goals and objectives. Provide strategic direction for the use of data to drive decision-making and improve operational efficiency. Data Management: Oversee the design, implementation, and maintenance of robust data management systems and processes, including data acquisition, storage, integration, quality assurance, and lifecycle management. Data Analytics: Drive the development and implementation of advanced analytics initiatives to extract insights from data, identify trends, and support predictive modelling and forecasting. Collaborate with business stakeholders to understand their analytical needs and develop solutions to address them. Data Governance: Establish and enforce data governance policies, standards, and best practices to ensure the accuracy, consistency, security, and privacy of data across the organization. Develop data quality metrics and monitor compliance with regulatory requirements. Data Architecture: Define and maintain the organization's data architecture, including data models, schemas, and taxonomies. Evaluate and select appropriate technologies and tools to support data management, analytics, and visualization requirements. Team Leadership: Build and lead a high-performing team of data professionals, including data engineers, analysts, scientists, and governance specialists. Provide mentorship, coaching, and professional development opportunities to foster a culture of continuous learning and growth. Cross-Functional Collaboration: Collaborate closely with other departments, including IT, finance, marketing, operations, and product development, to understand their data needs and priorities. Partner with business leaders to develop data-driven solutions that drive value and competitive advantage. Vendor Management: Evaluate and manage relationships with third-party data vendors, software providers, and consultants to ensure the successful implementation of data-related projects and initiatives. Negotiate contracts, oversee vendor performance, and assess emerging technologies and trends in the data management space. Qualifications: Bachelor's degree in computer science, engineering, mathematics, statistics, or a related field; advanced degree (e.g., MBA, MS, or PhD) preferred. 10+ years of experience in data management, analytics, and business intelligence, with at least 5 years in a leadership role. Proven track record of developing and implementing data strategies that drive business growth and innovation. Deep understanding of data governance principles, regulatory compliance requirements (e.g., GDPR, CCPA), and industry best practices. Strong technical proficiency in data modelling, SQL, ETL tools, data visualization tools (e.g., Tableau, Power BI), and advanced analytics techniques (e.g., machine learning, predictive modelling). Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. Demonstrated experience in managing cross-functional teams and driving cultural change towards a data-driven mindset. Ability to thrive in a fast-paced, dynamic environment and effectively prioritize and manage multiple projects and initiatives. Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy. Please see our website for Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy.
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for an IT Endpoint Support Engineer to join this organisations fast-growing IT team. Job overview This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting staff both face to face and over the telephone. Supporting Windows 10, Office 365 and a number of internal applications. Main duties of the job Working as an IT Desktop engineer covering 4 main elements of the role: Remote fixes Site Visits Build Repairs Detailed job description and main responsibilities Providing IT second line customer focused support for both clinical and corporate customers Ensure all work/ calls are recorded within the call management system through the IT Service Desk To be prompt and meticulous in updating of daily Incidents and Request for Service handled into the call management system ensuring all relevant details are captured To be responsive and pro-active when investigating and diagnosing incidents by providing telephone remote support to restore normal service as quickly as possible Monitoring and tracking incidents, escalating where necessary hierarchical or functionally Prioritise, organise and re-classify IT incidents, requests for service and queries, documenting additional information gained and actions carried out in line with the Support Services standards and Digital Services service level agreement Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems Resolve or provide identified work around solutions to customer queries / incidents or assign to the correct specialised team within IT Responsible for the Installation/ setup, repair and maintenance of workstations, local software, peripherals and telephones in accordance with the Digital Services SLA. Configure settings, network services and printer facilities Upgrade, migrate, test and maintain IT hardware, software and peripherals Build & Install purchased IT equipment & software applications within agreed timescales documented in the Service Level Agreement Provide second line support to customers in troubleshooting, investigating and repairing applications and IT hardware, including desktops/ laptops and related peripherals, ensuring that Agreed Service Levels are met Analyse information presented and gained from the customer to enable diagnostics of workstations and peripheral equipment using remote Digital Services approved tools Undertake site visits where necessary to rectify software/hardware problems, undertake moves and changes & roll out new hardware for technology refresh/project work Responsible for the maintaining the Digital Services antivirus, Sophos console, and data integrity within the call management system Ensure all Endpoint asset information is kept up to date Escalate calls in jeopardy of failing service level targets to the Endpoint Services Manager Provide peer training within the Endpoint Engineering team to ensure a multi-skilled team and knowledge transfer Presenting a positive image of Digital Services at all times and comply with all Corporate Policy Person specification Qualifications Essential criteria A degree or equivalent or significant experience of supporting Computer Desktop Hardware Microsoft Certification or equivalent ITIL Service Management foundation certification or equivalent knowledge Desirable criteria Service Desk Institute Analyst certification or equivalent Experience Essential criteria Working knowledge of Active Directory, users, computers and security groups Working knowledge of Microsoft Operating Systems; Windows 10 Working knowledge of Sophos console, asset management solutions and Citrix Working knowledge of Microsoft Office 365 Good keyboard skills (RSA 2 typing/word processing or equivalent experience) Experience working in a customer service environment , providing excellent customer-focused service, managing customer expectations and dealing with difficult customers Excellent communications skills (verbally and written) Good analytical problem solving skills Experience of working effectively as a team Desirable criteria An understanding of community focus and previous experience of working in IT within the public sector Experience of working within an ITIL environment A working knowledge of Microsoft System Center Configuration Manager Skills, Abilities and Knowledge Essential criteria Excellent customer handling skills, including communicating at the customer's technical level, working with executive customers and managing difficult people Professional and calm approach at all times, particularly when dealing with difficult situations Good customer relationship management skills, enabling customer confidence and empowerment A logical approach to problem solving and exercising good judgement Good attention to detail Prioritises and organise workload in accordance with the Service Level Agreement Able to meet targets under pressure Communication Essential criteria Able to communicate effectively in written and verbal English language Personal and People development Essential criteria Self motivated 'Will do/ can do' attitude Flexible with working hours where it is demanded by the role, to meet the needs of the service Essential criteria Understand and apply vision, values and behaviours Be proactive, forward thinking and comfortable working on own initiative Share creative and innovative ways of doing things with colleagues Take ownership Deliver on commitments in a timely way Exhibit the necessary level of independence and objectivity required to perform the role effectively Other Essential criteria Ability to perform moderate physical activity on a frequent basis Must hold full and valid UK driving licence and have access to a vehicle If this position looks to be of interest, please apply TODAY!
Apr 25, 2024
Full time
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for an IT Endpoint Support Engineer to join this organisations fast-growing IT team. Job overview This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting staff both face to face and over the telephone. Supporting Windows 10, Office 365 and a number of internal applications. Main duties of the job Working as an IT Desktop engineer covering 4 main elements of the role: Remote fixes Site Visits Build Repairs Detailed job description and main responsibilities Providing IT second line customer focused support for both clinical and corporate customers Ensure all work/ calls are recorded within the call management system through the IT Service Desk To be prompt and meticulous in updating of daily Incidents and Request for Service handled into the call management system ensuring all relevant details are captured To be responsive and pro-active when investigating and diagnosing incidents by providing telephone remote support to restore normal service as quickly as possible Monitoring and tracking incidents, escalating where necessary hierarchical or functionally Prioritise, organise and re-classify IT incidents, requests for service and queries, documenting additional information gained and actions carried out in line with the Support Services standards and Digital Services service level agreement Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems Resolve or provide identified work around solutions to customer queries / incidents or assign to the correct specialised team within IT Responsible for the Installation/ setup, repair and maintenance of workstations, local software, peripherals and telephones in accordance with the Digital Services SLA. Configure settings, network services and printer facilities Upgrade, migrate, test and maintain IT hardware, software and peripherals Build & Install purchased IT equipment & software applications within agreed timescales documented in the Service Level Agreement Provide second line support to customers in troubleshooting, investigating and repairing applications and IT hardware, including desktops/ laptops and related peripherals, ensuring that Agreed Service Levels are met Analyse information presented and gained from the customer to enable diagnostics of workstations and peripheral equipment using remote Digital Services approved tools Undertake site visits where necessary to rectify software/hardware problems, undertake moves and changes & roll out new hardware for technology refresh/project work Responsible for the maintaining the Digital Services antivirus, Sophos console, and data integrity within the call management system Ensure all Endpoint asset information is kept up to date Escalate calls in jeopardy of failing service level targets to the Endpoint Services Manager Provide peer training within the Endpoint Engineering team to ensure a multi-skilled team and knowledge transfer Presenting a positive image of Digital Services at all times and comply with all Corporate Policy Person specification Qualifications Essential criteria A degree or equivalent or significant experience of supporting Computer Desktop Hardware Microsoft Certification or equivalent ITIL Service Management foundation certification or equivalent knowledge Desirable criteria Service Desk Institute Analyst certification or equivalent Experience Essential criteria Working knowledge of Active Directory, users, computers and security groups Working knowledge of Microsoft Operating Systems; Windows 10 Working knowledge of Sophos console, asset management solutions and Citrix Working knowledge of Microsoft Office 365 Good keyboard skills (RSA 2 typing/word processing or equivalent experience) Experience working in a customer service environment , providing excellent customer-focused service, managing customer expectations and dealing with difficult customers Excellent communications skills (verbally and written) Good analytical problem solving skills Experience of working effectively as a team Desirable criteria An understanding of community focus and previous experience of working in IT within the public sector Experience of working within an ITIL environment A working knowledge of Microsoft System Center Configuration Manager Skills, Abilities and Knowledge Essential criteria Excellent customer handling skills, including communicating at the customer's technical level, working with executive customers and managing difficult people Professional and calm approach at all times, particularly when dealing with difficult situations Good customer relationship management skills, enabling customer confidence and empowerment A logical approach to problem solving and exercising good judgement Good attention to detail Prioritises and organise workload in accordance with the Service Level Agreement Able to meet targets under pressure Communication Essential criteria Able to communicate effectively in written and verbal English language Personal and People development Essential criteria Self motivated 'Will do/ can do' attitude Flexible with working hours where it is demanded by the role, to meet the needs of the service Essential criteria Understand and apply vision, values and behaviours Be proactive, forward thinking and comfortable working on own initiative Share creative and innovative ways of doing things with colleagues Take ownership Deliver on commitments in a timely way Exhibit the necessary level of independence and objectivity required to perform the role effectively Other Essential criteria Ability to perform moderate physical activity on a frequent basis Must hold full and valid UK driving licence and have access to a vehicle If this position looks to be of interest, please apply TODAY!
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for a Network and Telecoms Engineer to join this organisations fast-growing IT team. Job overview This role is to support on-site presence at the main hospital and viable hybrid with occasional home working in the future. Reporting to the Network & Telecommunications Manager you will provide 'first line' technical support to the Trust's IT users, located across several sites. The Telecommunications and Networks Analyst will assist in the management of the day-to-day running of the telephony systems, IP network and related products to ensure that these assets are maintained in optimum service. The role consists of managing the telecoms and networks ticketing queue and project work. It is possible that you may be asked to travel to the Trust's other sites for work purposes. Predominately these sites are geographically with the greater Norwich area, with one remote site in Cromer. The position of Telecommunication and Network Analyst requires a solid technical ability and a structured approach to troubleshooting and problem-solving. In addition, strong interpersonal skills are required to guide customers through situations, providing the highest levels of customer support and satisfaction. This may often be under challenging conditions. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate 'PRIDE' values of People focused, Respect, Dedication, Integrity, and Excellence. Full time: 37.5 hrs per wk Interviews: 30th April 2024 Main duties of the job As the successful candidate, you will be working on administering the Trust's: Telephony platform Mitel Local Area Network CISCO Data Centre Network CISCO Firewall Checkpoint The Telecoms and network environment are currently in an upgrade activity, affording working on the latest technologies in both environments. You will be expected to have worked on the following technologies, or if not the same, a comparable technology. Service Desk Ticketing system: ManageEngine ServiceDesk Plus Telecommunications: SIP, in relation to external telephony connectivity via ISP. VOIP, in relation to our internal telecommunication platform MITEL Mitel MIVB - MiVoice Business Mitel Nupoint - Voicemail System Mitel Micollab - Softphone Package Mitel Call Centre - Call logging Mitel Contact Centre - Interactive Voice Routing Mitel MiCam - Auto-attendant for Switchboard RedBox Uniphore - Voice recording DataTrak - SuperDirecty - Call Log Manager System CMS MultiTone - Bleep system Data Networks: Cisco switches: 9300, 9606, Nexus 9348 Cisco wireless access points - C9115AXI-E Cisco Wireless LAN Controllers WLC - 9800 Security: CheckPoint Firewall R81.10 & 20 Uninterrupted Power Supply - UPS: APC Network Monitoring: ManageEngine Opmanager Plus SolarWinds Cisco Prime Datacentre Network Monitoring: Cisco Nexus Dashboard Fabric Controller / Datacentre Network Monitoring DCNM Cisco Catalyst Center / DNA Centre Working for this organisation Join and be part of a workforce of over 10,000 staff! The is one of the largest trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities. Benefits/discounts: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Detailed job description and main responsibilities Supports the Network Services Manager to ensure that the network infrastructure and related components delivers the intended services to users at its designed optimum level. Investigates and diagnoses complex network, security and telephony problems, working with customers, other staff and suppliers as appropriate. Resolves such problems, co-operating with the Technical Support team to maintain overall network performance and availability. Uses network management systems software and appropriate analysis tools to collect network load statistics, model performance and create reports including proposals for improvement. Uses network management systems software to create ad-hoc network models and complex network statistical analysis for management review. Using the appropriate standard procedures and tools, carries out defined tasks associated with the planning, design, installation, upgrade, operation and control and maintenance of local and wide area networks for communication of critical data, voice and video. Participates in the IT Service Desk to provide second and third line support to customer faults and requests communicating with third partly supplier where necessary. Person specification Qualifications Essential criteria Cisco CCNA or equivalent Desirable criteria Mitel 3000 IM&T Attitude and Aptitude Essential criteria Effective role model, demonstrating PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Experience Essential criteria Managing own project deliverables Experience of providing an out of hours support service to meet business needs Desirable criteria Mitel 3300 IP Controllers Mitel Nu-Point Messenger Mitel MiVoice Border Gateway, Checkpoint firewall Skills Essential criteria In depth knowledge of up-to-date Networking, Security and Telecoms systems and services If this position looks to be of inter
Apr 25, 2024
Full time
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for a Network and Telecoms Engineer to join this organisations fast-growing IT team. Job overview This role is to support on-site presence at the main hospital and viable hybrid with occasional home working in the future. Reporting to the Network & Telecommunications Manager you will provide 'first line' technical support to the Trust's IT users, located across several sites. The Telecommunications and Networks Analyst will assist in the management of the day-to-day running of the telephony systems, IP network and related products to ensure that these assets are maintained in optimum service. The role consists of managing the telecoms and networks ticketing queue and project work. It is possible that you may be asked to travel to the Trust's other sites for work purposes. Predominately these sites are geographically with the greater Norwich area, with one remote site in Cromer. The position of Telecommunication and Network Analyst requires a solid technical ability and a structured approach to troubleshooting and problem-solving. In addition, strong interpersonal skills are required to guide customers through situations, providing the highest levels of customer support and satisfaction. This may often be under challenging conditions. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate 'PRIDE' values of People focused, Respect, Dedication, Integrity, and Excellence. Full time: 37.5 hrs per wk Interviews: 30th April 2024 Main duties of the job As the successful candidate, you will be working on administering the Trust's: Telephony platform Mitel Local Area Network CISCO Data Centre Network CISCO Firewall Checkpoint The Telecoms and network environment are currently in an upgrade activity, affording working on the latest technologies in both environments. You will be expected to have worked on the following technologies, or if not the same, a comparable technology. Service Desk Ticketing system: ManageEngine ServiceDesk Plus Telecommunications: SIP, in relation to external telephony connectivity via ISP. VOIP, in relation to our internal telecommunication platform MITEL Mitel MIVB - MiVoice Business Mitel Nupoint - Voicemail System Mitel Micollab - Softphone Package Mitel Call Centre - Call logging Mitel Contact Centre - Interactive Voice Routing Mitel MiCam - Auto-attendant for Switchboard RedBox Uniphore - Voice recording DataTrak - SuperDirecty - Call Log Manager System CMS MultiTone - Bleep system Data Networks: Cisco switches: 9300, 9606, Nexus 9348 Cisco wireless access points - C9115AXI-E Cisco Wireless LAN Controllers WLC - 9800 Security: CheckPoint Firewall R81.10 & 20 Uninterrupted Power Supply - UPS: APC Network Monitoring: ManageEngine Opmanager Plus SolarWinds Cisco Prime Datacentre Network Monitoring: Cisco Nexus Dashboard Fabric Controller / Datacentre Network Monitoring DCNM Cisco Catalyst Center / DNA Centre Working for this organisation Join and be part of a workforce of over 10,000 staff! The is one of the largest trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities. Benefits/discounts: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Detailed job description and main responsibilities Supports the Network Services Manager to ensure that the network infrastructure and related components delivers the intended services to users at its designed optimum level. Investigates and diagnoses complex network, security and telephony problems, working with customers, other staff and suppliers as appropriate. Resolves such problems, co-operating with the Technical Support team to maintain overall network performance and availability. Uses network management systems software and appropriate analysis tools to collect network load statistics, model performance and create reports including proposals for improvement. Uses network management systems software to create ad-hoc network models and complex network statistical analysis for management review. Using the appropriate standard procedures and tools, carries out defined tasks associated with the planning, design, installation, upgrade, operation and control and maintenance of local and wide area networks for communication of critical data, voice and video. Participates in the IT Service Desk to provide second and third line support to customer faults and requests communicating with third partly supplier where necessary. Person specification Qualifications Essential criteria Cisco CCNA or equivalent Desirable criteria Mitel 3000 IM&T Attitude and Aptitude Essential criteria Effective role model, demonstrating PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Experience Essential criteria Managing own project deliverables Experience of providing an out of hours support service to meet business needs Desirable criteria Mitel 3300 IP Controllers Mitel Nu-Point Messenger Mitel MiVoice Border Gateway, Checkpoint firewall Skills Essential criteria In depth knowledge of up-to-date Networking, Security and Telecoms systems and services If this position looks to be of inter