Smart Recruit Online
Cheshire, CW4 7, United Kingdom
Feb 21, 2016
Who are we? Smart Fleet Solutions is one of the UK's leading suppliers of vehicle remarketing, inspection, refurbishment and business systems. Currently employing over 400 people across a number of UK locations, we act on behalf of vehicle manufacturers, fleet/leasing companies, rental companies & large fleets. Reporting to: IT Service Delivery Manager Role Purpose This role is to accommodate the growth of Smart Fleet Solutions. The role requires a broad range of technical skills. This role requires the candidate to be comfortable receiving, prioritising, documenting, and actively resolving end user help requests in a busy commercial environment. Responsibilities Using the guidelines set out by ITIL v3 best practice you'd be expected to deliver a variety of IT Services. You'd be expected to manage incoming support calls from end users. Identify and deliver required responses to service incidents in line with SLA's. Troubleshooting responsibilities that would require you to fix reported incidents/service end user support requests where possible. Logging and reporting support calls. Monitoring overall system health. Knowledge / Skills / Experience / Special Requirements: Educated to degree level with IT-related qualification or demonstrated related job experience. Minimum of 2 years' experience working within a Service Desk, Helpdesk Desktop support function. Experience of Microsoft Navision 2009/2013 r2 and above or similar ERP systems a distinct advantage. Liaising with 3rd party support partners. Strong communication, analytical, problem solving and interpersonal skills. Ability to multi-task and prioritize. Must be able to work as a team and independently. Hands-on experience in troubleshooting service desk queries. Application support experience with Windows Server 2003,8 SQL Server 2005/8, Windows XP, 7, Microsoft Office 365, Active Directory. Experience within the motor industry advantageous. Competencies Flexibility and adaptability The ability to change and adapt your own behaviour or work procedures when there is a change in the work environment. Initiative and taking ownership Takes on responsibility and accountability for tasks and actions. Self-management The ability to understand your own motivations and personality and manage them effectively, so that you manage your own time, priorities and resources to achieve goals. Technical expertise and professionalism The skills, knowledge and experience required to excel in your area of specialism. Collaborative team working The willingness to act as part of a team and work towards achieving team goals and outcomes. With immediate start dates, this is an exciting opportunity to join a vibrant, caring and ever growing business. So, what are you waiting for?