Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person. As an IT Support Technician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1st and 2nd line telephone and on-site support services. Your key responsibility is to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution. You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you can make an impact, have your voice heard, be ambitious to step up to dynamic challenges, and be accountable for your results. Responsibilities Provide 1st and 2nd line on-site technical support Ensure the IT needs of the Customer are met in relation to teaching, learning, and administration Provide regular reports to the Service Manager / Virtual Network Manager Ensure equipment is installed and ready for use by end-user e.g., PCs, Laptops, Projectors, AV Equipment, Digital Signage, Printers Ensure IT-related services and security systems are working, up to date, and ready for use by staff and pupils e.g., applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups Troubleshoot, resolve, or escalate on-site issues with all relevant information Restore Data, reimage devices, and find missing or updated drivers where required Hardware repair and replacement Ensure monitoring alerts are investigated and where required logged on the Helpdesk Liaise with third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry/Signing in System User Records Skills and Experience Worked within an educational environment or a Managed Service Provider (MSP) Microsoft Desktop Operating Systems Experience in Microsoft Office 365, Azure, and Exchange Online Skilled in software, hardware, and network troubleshooting Ability to observe proper verbal and written communication Experience in iOS device deployment Virtualisation Experience - Hyper-V, VMWare Location: Horndean, Hampshire Salary: £25,000 - £30,000 Status: Full-Time, Permanent Benefits: Annual bonus, 23 days holiday, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training and development, and more! If you are an IT Support Technician with experience working as a 1st and 2nd Line Support, IT Engineer, ICT Technician, Technical Support, Helpdesk Support, or Service Desk, we encourage you to apply for this exciting opportunity. Do not let this opportunity pass you by it could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
Apr 26, 2024
Full time
Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person. As an IT Support Technician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1st and 2nd line telephone and on-site support services. Your key responsibility is to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution. You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you can make an impact, have your voice heard, be ambitious to step up to dynamic challenges, and be accountable for your results. Responsibilities Provide 1st and 2nd line on-site technical support Ensure the IT needs of the Customer are met in relation to teaching, learning, and administration Provide regular reports to the Service Manager / Virtual Network Manager Ensure equipment is installed and ready for use by end-user e.g., PCs, Laptops, Projectors, AV Equipment, Digital Signage, Printers Ensure IT-related services and security systems are working, up to date, and ready for use by staff and pupils e.g., applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups Troubleshoot, resolve, or escalate on-site issues with all relevant information Restore Data, reimage devices, and find missing or updated drivers where required Hardware repair and replacement Ensure monitoring alerts are investigated and where required logged on the Helpdesk Liaise with third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry/Signing in System User Records Skills and Experience Worked within an educational environment or a Managed Service Provider (MSP) Microsoft Desktop Operating Systems Experience in Microsoft Office 365, Azure, and Exchange Online Skilled in software, hardware, and network troubleshooting Ability to observe proper verbal and written communication Experience in iOS device deployment Virtualisation Experience - Hyper-V, VMWare Location: Horndean, Hampshire Salary: £25,000 - £30,000 Status: Full-Time, Permanent Benefits: Annual bonus, 23 days holiday, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training and development, and more! If you are an IT Support Technician with experience working as a 1st and 2nd Line Support, IT Engineer, ICT Technician, Technical Support, Helpdesk Support, or Service Desk, we encourage you to apply for this exciting opportunity. Do not let this opportunity pass you by it could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
Position: 2nd Line Service Desk Engineer - Hybrid Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 2nd line Service Desk Engineer. Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians to address complex issues across a wide array of technologies. The ideal candidate will have advanced technical skills, and a track record in a 2nd line engineer role. This MSP offer great career progression within their company. This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients' systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately classify and prioritise tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Regularly communicate to client end-users and their IT Officers progress towards resolution ensuring they are updated throughout the lifecycle of a ticket. Identify recurring IT issues affecting our clients where a permanent fix is required. Documenting useable technical and instructional guides and maintaining the IT Knowledge Management system Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. Supporting, mentoring, training and developing the team of 1st Line Analysts Keep yourself updated, and share with your colleagues, the latest technological and cyber-security advancements and changes to technologies used by our clients. Obtain Microsoft & other related technical certifications. Knowledge, Skills & Experience Required: Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Citrix environments, both end user and core architecture (Virtual Desktops & Apps, Netscaler, Director, Studio) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Advanced skills in Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices. The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license
Apr 26, 2024
Full time
Position: 2nd Line Service Desk Engineer - Hybrid Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 2nd line Service Desk Engineer. Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians to address complex issues across a wide array of technologies. The ideal candidate will have advanced technical skills, and a track record in a 2nd line engineer role. This MSP offer great career progression within their company. This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients' systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately classify and prioritise tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Regularly communicate to client end-users and their IT Officers progress towards resolution ensuring they are updated throughout the lifecycle of a ticket. Identify recurring IT issues affecting our clients where a permanent fix is required. Documenting useable technical and instructional guides and maintaining the IT Knowledge Management system Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. Supporting, mentoring, training and developing the team of 1st Line Analysts Keep yourself updated, and share with your colleagues, the latest technological and cyber-security advancements and changes to technologies used by our clients. Obtain Microsoft & other related technical certifications. Knowledge, Skills & Experience Required: Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Citrix environments, both end user and core architecture (Virtual Desktops & Apps, Netscaler, Director, Studio) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Advanced skills in Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices. The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to 35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Apr 26, 2024
Full time
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to 35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Senior Service Desk Manager - Up to 75K - Hybrid - Central London An exciting new opportunity has become available for a Service Desk Manager within a Microsoft Gold Partnered Managed Service Provider (MSP) in Farringdon, London. We are looking for enthusiastic, passionate Service Desk Manager to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. Hybrid working is encouraged with the position with a 3/2 split. The role would suit an established Service Desk Manager, Senior Service Desk Manager or Head of Service / IT Support. The position incorporates leading a team of 25 1st, 2nd and 3rd line IT Support Engineers within an ITIL environment. Service Desk Manager Experience: 5+ years lead or management experience in an IT Managed Services environment Flexible and helpful attitude. In particular, the ability to empathise with IT Service Desk customers and respond sensitively to their problems, requests and complaints. Excellent trouble-shooting skills with a broad range of technical knowledge The ability to lead and motivate a highly productive Service Desk team in a fast paced environment ITIL v3/4 Foundation qualification Manage the day-to-day service desk environment to ensure that the procedures, process and working practices are followed. Act as the first point of escalation for all customer incident requests and problem ticket issues Provide input to the Service Desk toolset (LogMeIn and Fresh Desk) to ensure it meets the requirement our business. Effective resource and task management to ensure guaranteed cover to the business Responsible for the on-call contact centre and shift rotas Identify and manage service improvement opportunities. Ensure continuous service improvement is embedded in the culture and working practices of the Service Desk Ensure relevant Service Level Agreements (SLAs) are in place, managed, monitored and reported on and communicated to customers Ensure major incident response procedures have been identified, documented and maintained and that Service Desk staff have been trained on these procedures Manage, monitor and report on the services and service levels required to support and deliver the Service Desk environment Deliver effective performance management to ensure that each member of the team is able to provide the best level of customer service Train, coach and mentor Service Desk Specialists including career development Manage the performance of all direct reports using regular appraisals, objective setting, training, development and 1-1s They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility. The IT Service Desk Manager will be a natural motivator with fantastic communication skills and have prior experience within a MSP environment. The successful Service Desk Manager will be given the freedom and flexibility to implement their own ideas and strategy supported by the senior team. Apply now for immediate consideration for this Service Desk Manager position or contact George Harvey at ITSS Recruitment for further details.
Apr 26, 2024
Full time
Senior Service Desk Manager - Up to 75K - Hybrid - Central London An exciting new opportunity has become available for a Service Desk Manager within a Microsoft Gold Partnered Managed Service Provider (MSP) in Farringdon, London. We are looking for enthusiastic, passionate Service Desk Manager to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. Hybrid working is encouraged with the position with a 3/2 split. The role would suit an established Service Desk Manager, Senior Service Desk Manager or Head of Service / IT Support. The position incorporates leading a team of 25 1st, 2nd and 3rd line IT Support Engineers within an ITIL environment. Service Desk Manager Experience: 5+ years lead or management experience in an IT Managed Services environment Flexible and helpful attitude. In particular, the ability to empathise with IT Service Desk customers and respond sensitively to their problems, requests and complaints. Excellent trouble-shooting skills with a broad range of technical knowledge The ability to lead and motivate a highly productive Service Desk team in a fast paced environment ITIL v3/4 Foundation qualification Manage the day-to-day service desk environment to ensure that the procedures, process and working practices are followed. Act as the first point of escalation for all customer incident requests and problem ticket issues Provide input to the Service Desk toolset (LogMeIn and Fresh Desk) to ensure it meets the requirement our business. Effective resource and task management to ensure guaranteed cover to the business Responsible for the on-call contact centre and shift rotas Identify and manage service improvement opportunities. Ensure continuous service improvement is embedded in the culture and working practices of the Service Desk Ensure relevant Service Level Agreements (SLAs) are in place, managed, monitored and reported on and communicated to customers Ensure major incident response procedures have been identified, documented and maintained and that Service Desk staff have been trained on these procedures Manage, monitor and report on the services and service levels required to support and deliver the Service Desk environment Deliver effective performance management to ensure that each member of the team is able to provide the best level of customer service Train, coach and mentor Service Desk Specialists including career development Manage the performance of all direct reports using regular appraisals, objective setting, training, development and 1-1s They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility. The IT Service Desk Manager will be a natural motivator with fantastic communication skills and have prior experience within a MSP environment. The successful Service Desk Manager will be given the freedom and flexibility to implement their own ideas and strategy supported by the senior team. Apply now for immediate consideration for this Service Desk Manager position or contact George Harvey at ITSS Recruitment for further details.
IT Field Engineer (2nd Line) Cheshire 30,000 to 40,000 + Bonus Scheme, Company Van & Fuel Card, 28 Days Holiday, Pension, Free Parking This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success they are expanding their Infrastructure and Networking team. In this role you will solve a variety of problems for clients, providing 1st and 2nd line support on software/network and IT hardware troubleshooting. The ideal candidate will have good experience with LAN/WAN protocols, networking, routing and firewalls. You will also hold a full UK Driving License. This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day! The Role: Troubleshooting and resolving issues 1st /2nd line support 1 in 4 weeks on call + some occasional weekend working On going monitoring and maintenance of client networks & infrastructure Mon to Fri, On-Site The Person: LAN/WAN experience Networking/Routing/Firewall experience Experience with Microsoft OS and Azure Virtualistation experience, such as; VMware or Hyper-V Must have a full UK Driving License Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 26, 2024
Full time
IT Field Engineer (2nd Line) Cheshire 30,000 to 40,000 + Bonus Scheme, Company Van & Fuel Card, 28 Days Holiday, Pension, Free Parking This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success they are expanding their Infrastructure and Networking team. In this role you will solve a variety of problems for clients, providing 1st and 2nd line support on software/network and IT hardware troubleshooting. The ideal candidate will have good experience with LAN/WAN protocols, networking, routing and firewalls. You will also hold a full UK Driving License. This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day! The Role: Troubleshooting and resolving issues 1st /2nd line support 1 in 4 weeks on call + some occasional weekend working On going monitoring and maintenance of client networks & infrastructure Mon to Fri, On-Site The Person: LAN/WAN experience Networking/Routing/Firewall experience Experience with Microsoft OS and Azure Virtualistation experience, such as; VMware or Hyper-V Must have a full UK Driving License Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Competitive Salary Horsham, West Sussex Strictly no agencies Job Purpose This position is a combination of resource management, customer communication and performance management. It is an excellent opportunity for a proactive, diligent, and positive person with an understanding of critical thinking and effective communication skills. Working within the Team the candidate would assist in managing and resourcing the delivery of managed IT, Managed Print Services, and unified comms to customers both internal and external. The primary goal of the Team is to oversee and facilitate customer service requests and requirements, with areas of specialisation. This is a fabulous opportunity to participate in a modern, progressive team-based environment focused on outcome whilst continually improving service delivery and customer experience. Duties & Responsibilities Add and remove users Reset passwords Monitor backups, updates, and other regular tasks Log print service calls for the Print Field Engineers and consumable requests Troubleshoot and diagnose IT support issues involving software and hardware Reset user sessions Provide remote IT assistance to customers, guiding them through problem-solving steps and resolutions Collaborate with IT Support Team to escalate support tickets effectively Install and configure software applications Desktop support checking Office 365 account information, printing issues, etc Accurate record maintenance, ensuring documentation, resolution, follow up and other details are upkept Participate in IT projects and initiatives, including system upgrades, software rollouts, and infrastructure improvements Technical proficiency in troubleshooting Windows operating systems, Microsoft Office Suite, hardware peripherals, and networking concepts Knowledge of Hyper-V, Cloud solutions, Watchguard, HPE and NetGear switches Individuals will also be expected to fulfil reasonable requests from management that contribute to the overall objectives of the Service Delivery Department and the business as a whole Experience in managing more complex installations and support scenarios is beneficial but not essential Person Specification 1st and or 2nd line support experience Possess an achievement-based personality and a make things happen attitude. Proven customer service experience with excellent written and verbal communication skills Demonstrable effective communication skills with customers and colleagues to achieve desired outcomes. Emotional intelligence Critical thinking skills Demonstrate an inquiring mindset and solution resolution. Share common values with the company in line with our Book of Beliefs What we offer Competitive Salary Excellent induction & training program Supportive working environment Opportunity for sponsored training and qualifications to help you grow your career after completing probation Monday - Friday, 09.00 - 17.30 23 days annual leave plus bank holidays Your Birthday off Great social events Free onsite parking Pension scheme Eye care scheme The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.
Apr 26, 2024
Full time
Competitive Salary Horsham, West Sussex Strictly no agencies Job Purpose This position is a combination of resource management, customer communication and performance management. It is an excellent opportunity for a proactive, diligent, and positive person with an understanding of critical thinking and effective communication skills. Working within the Team the candidate would assist in managing and resourcing the delivery of managed IT, Managed Print Services, and unified comms to customers both internal and external. The primary goal of the Team is to oversee and facilitate customer service requests and requirements, with areas of specialisation. This is a fabulous opportunity to participate in a modern, progressive team-based environment focused on outcome whilst continually improving service delivery and customer experience. Duties & Responsibilities Add and remove users Reset passwords Monitor backups, updates, and other regular tasks Log print service calls for the Print Field Engineers and consumable requests Troubleshoot and diagnose IT support issues involving software and hardware Reset user sessions Provide remote IT assistance to customers, guiding them through problem-solving steps and resolutions Collaborate with IT Support Team to escalate support tickets effectively Install and configure software applications Desktop support checking Office 365 account information, printing issues, etc Accurate record maintenance, ensuring documentation, resolution, follow up and other details are upkept Participate in IT projects and initiatives, including system upgrades, software rollouts, and infrastructure improvements Technical proficiency in troubleshooting Windows operating systems, Microsoft Office Suite, hardware peripherals, and networking concepts Knowledge of Hyper-V, Cloud solutions, Watchguard, HPE and NetGear switches Individuals will also be expected to fulfil reasonable requests from management that contribute to the overall objectives of the Service Delivery Department and the business as a whole Experience in managing more complex installations and support scenarios is beneficial but not essential Person Specification 1st and or 2nd line support experience Possess an achievement-based personality and a make things happen attitude. Proven customer service experience with excellent written and verbal communication skills Demonstrable effective communication skills with customers and colleagues to achieve desired outcomes. Emotional intelligence Critical thinking skills Demonstrate an inquiring mindset and solution resolution. Share common values with the company in line with our Book of Beliefs What we offer Competitive Salary Excellent induction & training program Supportive working environment Opportunity for sponsored training and qualifications to help you grow your career after completing probation Monday - Friday, 09.00 - 17.30 23 days annual leave plus bank holidays Your Birthday off Great social events Free onsite parking Pension scheme Eye care scheme The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.
Support Engineer - Service Desk GBP30,000 - GBP33,000 Bromley An opportunity has arisen for a Service Desk Engineer to join an expanding team, and develop their career in a forward thinking, growing and progressive Managed Service Provider (MSP), who are providing Cloud technology, Hosted services, on site and Remote support provision, consultancy, and support services to their customers The ideal candidate will have worked in a fast paced, busy customer facing IT support environment, and will have good experience in Cloud based systems such as Azure, and o365 and Windows Active Directory, as well as having basic on-premise networking and server administration skills, who wants to help people, with great customer service. You will gain extensive experience over the various supported IT systems, on a customer base stretching a wide spectrum, and the opportunity to use this exposure, and the diversity it brings to develop a career in IT, and to take every opportunity to constantly improve your skills in areas you are interested in, through informal and formal training and on the job learning. Responsibilities: Completing technical support tasks and activities in an MSP 1st and 2nd Line Support capacity, solving IT issues remotely, via phone and using remote support tools. Problem solving and closing support calls on Cloud based and on-premise systems, and helping customers with issues they raise or have with their laptops, PCs, and MACs. Able to triage, troubleshoot (and solve where possible) issues with Servers, firewalls, WIFI and network equipment, escalating issues where necessary once initial triage has been completed Building and configuration of Laptops, MACs and PCs to required and standardised setups and procedures Answering telephone calls from customers promptly with excellent customer Service skills in a positive, can-do, customer focused manner at all times. Recording, managing and closing support calls to ensure quick valid response and resolution, and prevent non-compliance to Service Level Agreements (SLAs) in line with ITIL defined processes Visiting Customer sites, for regular visits, ad-hoc requests, proactive visits, desk-side support or projects, as required. Deliver outstanding customer service, perception and satisfaction to all customers, at all times Deliver great teamwork and communication throughout the IT team, motivating the team to create a positive and professional work environment and deliver excellent IT support services to our customers Be involved with, and undertake any other duties in the office, or on site, as requested.
Apr 26, 2024
Full time
Support Engineer - Service Desk GBP30,000 - GBP33,000 Bromley An opportunity has arisen for a Service Desk Engineer to join an expanding team, and develop their career in a forward thinking, growing and progressive Managed Service Provider (MSP), who are providing Cloud technology, Hosted services, on site and Remote support provision, consultancy, and support services to their customers The ideal candidate will have worked in a fast paced, busy customer facing IT support environment, and will have good experience in Cloud based systems such as Azure, and o365 and Windows Active Directory, as well as having basic on-premise networking and server administration skills, who wants to help people, with great customer service. You will gain extensive experience over the various supported IT systems, on a customer base stretching a wide spectrum, and the opportunity to use this exposure, and the diversity it brings to develop a career in IT, and to take every opportunity to constantly improve your skills in areas you are interested in, through informal and formal training and on the job learning. Responsibilities: Completing technical support tasks and activities in an MSP 1st and 2nd Line Support capacity, solving IT issues remotely, via phone and using remote support tools. Problem solving and closing support calls on Cloud based and on-premise systems, and helping customers with issues they raise or have with their laptops, PCs, and MACs. Able to triage, troubleshoot (and solve where possible) issues with Servers, firewalls, WIFI and network equipment, escalating issues where necessary once initial triage has been completed Building and configuration of Laptops, MACs and PCs to required and standardised setups and procedures Answering telephone calls from customers promptly with excellent customer Service skills in a positive, can-do, customer focused manner at all times. Recording, managing and closing support calls to ensure quick valid response and resolution, and prevent non-compliance to Service Level Agreements (SLAs) in line with ITIL defined processes Visiting Customer sites, for regular visits, ad-hoc requests, proactive visits, desk-side support or projects, as required. Deliver outstanding customer service, perception and satisfaction to all customers, at all times Deliver great teamwork and communication throughout the IT team, motivating the team to create a positive and professional work environment and deliver excellent IT support services to our customers Be involved with, and undertake any other duties in the office, or on site, as requested.
3rd Line Infrastructure Engineer £50,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3rd Line Infrastructure Engineer More Info: As the 3rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN s, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
Apr 26, 2024
Full time
3rd Line Infrastructure Engineer £50,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3rd Line Infrastructure Engineer More Info: As the 3rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN s, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
IT Support Engineer Cheshire 25,000 - 28,000 DOE + Company Van & Fuel Card, 28 Days Holiday, Pension, Free Parking This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success they are expanding their Infrastructure and Networking team. In this role you will solve a variety of problems for clients, providing 1st and 2nd line support on software/network and IT hardware troubleshooting both remotely and at client sites. The ideal candidate will have good knowledge of TIL practices, Active Directory, Exchange, 365, Windows 10 and VPN. You will have some experience working in a 1st Line Support/Helpdesk role. You will also hold a full UK Driving License. This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day! The Role: Troubleshooting and resolving issues 1st Line Support On going monitoring and maintenance of client networks & infrastructure Mon to Fri, On-Site The Person: 1st Line IT Support experience Experience working with Microsoft Active Directory, Exchange, 365, Windows 10 & VPN Experience providing customer service Full UK Drivers Licence Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 26, 2024
Full time
IT Support Engineer Cheshire 25,000 - 28,000 DOE + Company Van & Fuel Card, 28 Days Holiday, Pension, Free Parking This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success they are expanding their Infrastructure and Networking team. In this role you will solve a variety of problems for clients, providing 1st and 2nd line support on software/network and IT hardware troubleshooting both remotely and at client sites. The ideal candidate will have good knowledge of TIL practices, Active Directory, Exchange, 365, Windows 10 and VPN. You will have some experience working in a 1st Line Support/Helpdesk role. You will also hold a full UK Driving License. This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day! The Role: Troubleshooting and resolving issues 1st Line Support On going monitoring and maintenance of client networks & infrastructure Mon to Fri, On-Site The Person: 1st Line IT Support experience Experience working with Microsoft Active Directory, Exchange, 365, Windows 10 & VPN Experience providing customer service Full UK Drivers Licence Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Unleash Your Technical Prowess in an Exciting MSP Environment! Are you a tech-savvy professional with a passion for delivering exceptional support services? Our fantastic client in Lancing, West Sussex, is seeking a rock star 1st/2nd Line Support Engineer to join their dynamic team on a permanent basis. Get ready to elevate your career to new heights! In this fast-paced and engaging role, you'll be at the forefront of a bustling Managed Service Provider (MSP), providing top-notch support to a diverse range of clients. You'll have the opportunity to showcase your expertise across a wide array of cutting-edge technologies, including Office 365, Windows, Active Directory, and Exchange. Key Responsibilities: Become a technical wizard, troubleshooting and resolving complex issues with efficiency and finesse. Master the art of Office 365 commissioning and onboarding, ensuring seamless implementation and adoption for our clients. Leverage your deep knowledge of Windows, Active Directory, and Exchange to deliver world-class support. Communicate with confidence, both verbally and in writing, ensuring exceptional client experiences. Essential Qualifications: Minimum of 1 year of experience in the exhilarating MSP arena. Proven expertise in Office 365 products and services you know these like the back of your hand. Solid understanding of Windows, Active Directory, and Exchange your technical prowess is unmatched. Excellent communication skills, both verbal and written you're a master of clear and concise communication. Ability to thrive in a fast-paced, client-focused environment you live for the adrenaline rush! What We Offer: Competitive salary of up to £30,000 per annum, plus a quarterly bonus that'll make your wallet smile. Opportunity to work with a dynamic and supportive team of tech enthusiasts, just like you. Exposure to a diverse range of clients and cutting-edge technologies never a dull moment! Continuous professional development and growth opportunities we invest in your success. Monday to Friday work schedule, 8:30 AM to 5:30 PM work-life balance is key. If you're a tech-savvy 1st/2nd Line Support Engineer with a minimum of 1 year's experience in the thrilling MSP world, and extensive knowledge of Office 365, Windows, Active Directory, and Exchange, this is your chance to shine! Don't let this opportunity pass you by. Apply now by submitting your CV, and get ready to embark on an exciting journey with our team of technology rockstars!
Apr 26, 2024
Full time
Unleash Your Technical Prowess in an Exciting MSP Environment! Are you a tech-savvy professional with a passion for delivering exceptional support services? Our fantastic client in Lancing, West Sussex, is seeking a rock star 1st/2nd Line Support Engineer to join their dynamic team on a permanent basis. Get ready to elevate your career to new heights! In this fast-paced and engaging role, you'll be at the forefront of a bustling Managed Service Provider (MSP), providing top-notch support to a diverse range of clients. You'll have the opportunity to showcase your expertise across a wide array of cutting-edge technologies, including Office 365, Windows, Active Directory, and Exchange. Key Responsibilities: Become a technical wizard, troubleshooting and resolving complex issues with efficiency and finesse. Master the art of Office 365 commissioning and onboarding, ensuring seamless implementation and adoption for our clients. Leverage your deep knowledge of Windows, Active Directory, and Exchange to deliver world-class support. Communicate with confidence, both verbally and in writing, ensuring exceptional client experiences. Essential Qualifications: Minimum of 1 year of experience in the exhilarating MSP arena. Proven expertise in Office 365 products and services you know these like the back of your hand. Solid understanding of Windows, Active Directory, and Exchange your technical prowess is unmatched. Excellent communication skills, both verbal and written you're a master of clear and concise communication. Ability to thrive in a fast-paced, client-focused environment you live for the adrenaline rush! What We Offer: Competitive salary of up to £30,000 per annum, plus a quarterly bonus that'll make your wallet smile. Opportunity to work with a dynamic and supportive team of tech enthusiasts, just like you. Exposure to a diverse range of clients and cutting-edge technologies never a dull moment! Continuous professional development and growth opportunities we invest in your success. Monday to Friday work schedule, 8:30 AM to 5:30 PM work-life balance is key. If you're a tech-savvy 1st/2nd Line Support Engineer with a minimum of 1 year's experience in the thrilling MSP world, and extensive knowledge of Office 365, Windows, Active Directory, and Exchange, this is your chance to shine! Don't let this opportunity pass you by. Apply now by submitting your CV, and get ready to embark on an exciting journey with our team of technology rockstars!
IT Field Engineer (2nd Line) Cheshire £30,000 to £40,000 + Bonus Scheme, Company Van & Fuel Card, 28 Days Holiday, Pension, Free Parking This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success they are expanding their Infrastructure and Networking team. In this role you will solve a variety of problems for clients, providing 1st and 2nd line support on software/network and IT hardware troubleshooting. The ideal candidate will have good experience with LAN/WAN protocols, networking, routing and firewalls. You will also hold a full UK Driving License. This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day! The Role: Troubleshooting and resolving issues 1st /2nd line support 1 in 4 weeks on call + some occasional weekend working On going monitoring and maintenance of client networks & infrastructure Mon to Fri, On-Site The Person: LAN/WAN experience Networking/Routing/Firewall experience Experience with Microsoft OS and Azure Virtualistation experience, such as; VMware or Hyper-V Must have a full UK Driving License Reference Number: BBBH214643 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 25, 2024
Full time
IT Field Engineer (2nd Line) Cheshire £30,000 to £40,000 + Bonus Scheme, Company Van & Fuel Card, 28 Days Holiday, Pension, Free Parking This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success they are expanding their Infrastructure and Networking team. In this role you will solve a variety of problems for clients, providing 1st and 2nd line support on software/network and IT hardware troubleshooting. The ideal candidate will have good experience with LAN/WAN protocols, networking, routing and firewalls. You will also hold a full UK Driving License. This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day! The Role: Troubleshooting and resolving issues 1st /2nd line support 1 in 4 weeks on call + some occasional weekend working On going monitoring and maintenance of client networks & infrastructure Mon to Fri, On-Site The Person: LAN/WAN experience Networking/Routing/Firewall experience Experience with Microsoft OS and Azure Virtualistation experience, such as; VMware or Hyper-V Must have a full UK Driving License Reference Number: BBBH214643 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Apr 23, 2024
Full time
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA's partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it's made us a trusted provider to UK organisations across the public and private sectors.We are recruiting for a Service Desk Team Leader responsible for leading and managing our service desk team to ensure the timely resolution of technical issues and exceptional customer support. You will play a key role in maintaining high levels of customer satisfaction and operational efficiency.This is a fantastic opportunity where you can make your mark and help to strengthen LIMA's growth in the market. You will have the autonomy and trust to make decisions and drive forward LIMA's service capability and ability to grow with our customers. Day to day you will: Provide direct line management to 1st & 2nd Line Engineers within the Managed Services Department. Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA's growth plans. Support the Technical Services Lead in driving the performance of 3rd party suppliers ensuring that services provided fall in line with LIMA SLAs, including technical elements of contractual obligations Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets and initiatives are identified to drive continual service improvement Support the Technical Services Lead in acting as a key stakeholder with Project Managers to ensure that service onboarding and transition management are completed efficiently and effectively, to ensure that service operations have all the required elements to take on and support the IT requirements of customers. Our ideal candidate will have: Demonstrated leadership abilities, with a track record of motivating and developing high-performing teams Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload Excellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days holiday (pro rata for part-time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year An additional paid day to celebrate your birthday with family and friends From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme Access to ongoing training and development opportunities to help you grow in your career Enhanced maternity, paternity and adoption pay after two continuous years of service Confidential counselling and support services to help you navigate life's challenges Salary sacrifice schemes to support you to save for retirement or purchasing an electric car or bike Engage with your colleagues through team-building activities and events. Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar REF-
Apr 23, 2024
Full time
From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA's partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it's made us a trusted provider to UK organisations across the public and private sectors.We are recruiting for a Service Desk Team Leader responsible for leading and managing our service desk team to ensure the timely resolution of technical issues and exceptional customer support. You will play a key role in maintaining high levels of customer satisfaction and operational efficiency.This is a fantastic opportunity where you can make your mark and help to strengthen LIMA's growth in the market. You will have the autonomy and trust to make decisions and drive forward LIMA's service capability and ability to grow with our customers. Day to day you will: Provide direct line management to 1st & 2nd Line Engineers within the Managed Services Department. Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA's growth plans. Support the Technical Services Lead in driving the performance of 3rd party suppliers ensuring that services provided fall in line with LIMA SLAs, including technical elements of contractual obligations Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets and initiatives are identified to drive continual service improvement Support the Technical Services Lead in acting as a key stakeholder with Project Managers to ensure that service onboarding and transition management are completed efficiently and effectively, to ensure that service operations have all the required elements to take on and support the IT requirements of customers. Our ideal candidate will have: Demonstrated leadership abilities, with a track record of motivating and developing high-performing teams Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload Excellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days holiday (pro rata for part-time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year An additional paid day to celebrate your birthday with family and friends From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme Access to ongoing training and development opportunities to help you grow in your career Enhanced maternity, paternity and adoption pay after two continuous years of service Confidential counselling and support services to help you navigate life's challenges Salary sacrifice schemes to support you to save for retirement or purchasing an electric car or bike Engage with your colleagues through team-building activities and events. Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar REF-
3 rd Line Infrastructure Engineer£50,000 - £55,000 plus benefits including training and certificationsCamden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3 rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3 rd Line Infrastructure Engineer - More Info: As the 3 rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3 rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3 rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st - 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3 rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN's, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
Apr 23, 2024
Full time
3 rd Line Infrastructure Engineer£50,000 - £55,000 plus benefits including training and certificationsCamden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3 rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3 rd Line Infrastructure Engineer - More Info: As the 3 rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3 rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3 rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st - 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3 rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN's, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
Our well-established client in Cambridge is seeking a 1st & 2nd Line IT Engineer to join their team. The company has been established for nearly 40 years, and they are searching for a talented and motivated IT Support Engineer. The company is a highly regarded and forward-thinking IT Managed Services Provider located in Cambridge. Hybrid working is in play, and the successful candidate can work from home for 2 days a week. If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This 1st & 2nd Line IT Engineer role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress. 1st & 2nd Line IT Engineer - About the role: Microsoft 365 administration and installation, new servers when necessary Firewall and switch/router knowledge is desirable, but full training will be provided Working to SLA thresholds for incidents, requests and problems, prioritising and managing workload effectively to deal with several open tickets. To provide technical maintenance and support of all user-based IT Hardware and Software Onsite customer visits range from half a day to 1 day a week. Regular maintenance and patching of infrastructure, end points as well as on Servers Technical experience required: (not all essential) Windows Server - 2012 Onwards Azure - Maintenance, configuration and monitoring Office 365 Windows OS 7,8 & 10 Active Directory & Azure AD DNS, DHCP, Group Policy Backup - Veeam configure, maintain and troubleshoot Networking - Switches, subnets, LAN, WAN, DNS Some highlights of working with my client: Hybrid working Use of Pool car Detailed Personal Development Plan Training and support Smart-casual dress Company and social events
Apr 22, 2024
Full time
Our well-established client in Cambridge is seeking a 1st & 2nd Line IT Engineer to join their team. The company has been established for nearly 40 years, and they are searching for a talented and motivated IT Support Engineer. The company is a highly regarded and forward-thinking IT Managed Services Provider located in Cambridge. Hybrid working is in play, and the successful candidate can work from home for 2 days a week. If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This 1st & 2nd Line IT Engineer role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress. 1st & 2nd Line IT Engineer - About the role: Microsoft 365 administration and installation, new servers when necessary Firewall and switch/router knowledge is desirable, but full training will be provided Working to SLA thresholds for incidents, requests and problems, prioritising and managing workload effectively to deal with several open tickets. To provide technical maintenance and support of all user-based IT Hardware and Software Onsite customer visits range from half a day to 1 day a week. Regular maintenance and patching of infrastructure, end points as well as on Servers Technical experience required: (not all essential) Windows Server - 2012 Onwards Azure - Maintenance, configuration and monitoring Office 365 Windows OS 7,8 & 10 Active Directory & Azure AD DNS, DHCP, Group Policy Backup - Veeam configure, maintain and troubleshoot Networking - Switches, subnets, LAN, WAN, DNS Some highlights of working with my client: Hybrid working Use of Pool car Detailed Personal Development Plan Training and support Smart-casual dress Company and social events
We have a fantastic opportunity for a DevOps (Cloud Software) Engineer to join us in Siemens Mobility - Rolling Stock to provide technical leadership for our cloud-based platform (Railigent) which supports our Digital solution portfolio. In this key role, you will own and maintain the UK platform roadmap, which governs the continuous improvement of storage, compute, data management, development, and deployment components. You will be the crucial link between the development and the operations teams and will work with data engineers and data scientists in choosing appropriate solution architectures based on tactical and strategic considerations. You will be responsible for maintaining and developing the continuous integration and deployment pipeline and support the deployment of solutions from the development to the production environment. You will also be preparing inbound interfaces and connectivity from Mobility source systems and will work on integration of new cloud-based solution components with the existing platform, including state-of-the-art open-source solutions. We are looking for an experienced, versatile coder with track-record illustrating passion for problem solving in cloud-based architectures and a strong interest in the Mobility domain. This role is supporting our Rolling Stock locations across the UK, therefore we are happy to consider applications UK wide. These are your responsibilities Own the roadmap for UK platform development and be the voice for UK Railigent owners Design and develop platform components to effectively deploy data services on AWS Define technical solution requirements and define an appropriate development plan Communicate requirements for platform or pipeline components to technical customers Develop the required solutions in collaboration with data engineer, data scientists and fellow DevOps engineers within the Mobility network Ensure the solution is documented to an appropriate level and lead the hand-over to operations Design and continuously improve CI/CD pipelines Lead the deployment of solutions from DEV to PROD Develop APIs and Interfaces into the platform with Data Engineers and System Experts Build monitors to evaluate solution performance Monitor AWS Platform performance Work with central Cybersecurity teams to ensure deployed solutions are robust and safe Ensure capability is in place to for a 1st level support team to monitor and solve application and platform performance Develop best practices in documentation, monitoring, training to empower 1st level support team Define provisions for 2nd and 3rd level support working with the network team of support desks and development resources Work with colleagues and external agencies who are supporting systems for the wider Siemens Mobility UK rail fleets and assist with data exchange between systems to support the data analytics requirements of the business What do you need to qualify for this job? Experience in IT roadmap development and planning in an agile delivery framework Advanced technical expertise Cloud-based platforms (AWS preferred) Version control management CI/CD pipelines and technology Monitoring (Icinga/Prometheus) Experience maintaining self-managed stacks Strong general computing skills (Bash / Powershell, Troubleshooting, Environment setup) Strong coding skills (Python preferred) Excellent collaboration and influencing An ability to communicate a complex subject in a readily understandable form About us We're Siemens. A collection of over 377,000 great minds who are all making the future and you could be one of them! We have offices across the UK, full of talented individual's helping us to challenge the today and work towards a brighter tomorrow. Want to join us and be a Future Maker? We're excited to hear that you would like to join us here at Siemens. Our people love it here and we want you to be a part of helping us make real, what matters. We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability to help us review your suitability for the role. We will be in contact as soon as possible with an update on your application. What else do you need to know? Our compensation package includes a competitive salary, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you. If we all thought the same, we would never think of anything new! That's why we recruit great minds from all walks of life. We recognise that building a diverse workforce is essential to the success of our business, therefore we encourage applications from a diverse talent pool. We are proud to announce that we have partnered with VERCIDA , the UK's largest diversity and inclusion focused careers site where all our vacancies are in an accessible format. We welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working and innovation. At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: Organization: Siemens Mobility Company: Siemens Mobility Limited Experience Level: not defined Full / Part time: Full-time If you are a woman and cannot find jobs within engineering at Siemens that match your location or skill set why not join our talent community . While you're at it, why not set up job alerts to be notified of these fantastic opportunities when they become available!
Sep 24, 2022
Full time
We have a fantastic opportunity for a DevOps (Cloud Software) Engineer to join us in Siemens Mobility - Rolling Stock to provide technical leadership for our cloud-based platform (Railigent) which supports our Digital solution portfolio. In this key role, you will own and maintain the UK platform roadmap, which governs the continuous improvement of storage, compute, data management, development, and deployment components. You will be the crucial link between the development and the operations teams and will work with data engineers and data scientists in choosing appropriate solution architectures based on tactical and strategic considerations. You will be responsible for maintaining and developing the continuous integration and deployment pipeline and support the deployment of solutions from the development to the production environment. You will also be preparing inbound interfaces and connectivity from Mobility source systems and will work on integration of new cloud-based solution components with the existing platform, including state-of-the-art open-source solutions. We are looking for an experienced, versatile coder with track-record illustrating passion for problem solving in cloud-based architectures and a strong interest in the Mobility domain. This role is supporting our Rolling Stock locations across the UK, therefore we are happy to consider applications UK wide. These are your responsibilities Own the roadmap for UK platform development and be the voice for UK Railigent owners Design and develop platform components to effectively deploy data services on AWS Define technical solution requirements and define an appropriate development plan Communicate requirements for platform or pipeline components to technical customers Develop the required solutions in collaboration with data engineer, data scientists and fellow DevOps engineers within the Mobility network Ensure the solution is documented to an appropriate level and lead the hand-over to operations Design and continuously improve CI/CD pipelines Lead the deployment of solutions from DEV to PROD Develop APIs and Interfaces into the platform with Data Engineers and System Experts Build monitors to evaluate solution performance Monitor AWS Platform performance Work with central Cybersecurity teams to ensure deployed solutions are robust and safe Ensure capability is in place to for a 1st level support team to monitor and solve application and platform performance Develop best practices in documentation, monitoring, training to empower 1st level support team Define provisions for 2nd and 3rd level support working with the network team of support desks and development resources Work with colleagues and external agencies who are supporting systems for the wider Siemens Mobility UK rail fleets and assist with data exchange between systems to support the data analytics requirements of the business What do you need to qualify for this job? Experience in IT roadmap development and planning in an agile delivery framework Advanced technical expertise Cloud-based platforms (AWS preferred) Version control management CI/CD pipelines and technology Monitoring (Icinga/Prometheus) Experience maintaining self-managed stacks Strong general computing skills (Bash / Powershell, Troubleshooting, Environment setup) Strong coding skills (Python preferred) Excellent collaboration and influencing An ability to communicate a complex subject in a readily understandable form About us We're Siemens. A collection of over 377,000 great minds who are all making the future and you could be one of them! We have offices across the UK, full of talented individual's helping us to challenge the today and work towards a brighter tomorrow. Want to join us and be a Future Maker? We're excited to hear that you would like to join us here at Siemens. Our people love it here and we want you to be a part of helping us make real, what matters. We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability to help us review your suitability for the role. We will be in contact as soon as possible with an update on your application. What else do you need to know? Our compensation package includes a competitive salary, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you. If we all thought the same, we would never think of anything new! That's why we recruit great minds from all walks of life. We recognise that building a diverse workforce is essential to the success of our business, therefore we encourage applications from a diverse talent pool. We are proud to announce that we have partnered with VERCIDA , the UK's largest diversity and inclusion focused careers site where all our vacancies are in an accessible format. We welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working and innovation. At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: Organization: Siemens Mobility Company: Siemens Mobility Limited Experience Level: not defined Full / Part time: Full-time If you are a woman and cannot find jobs within engineering at Siemens that match your location or skill set why not join our talent community . While you're at it, why not set up job alerts to be notified of these fantastic opportunities when they become available!
2nd Line Support Analyst - Reading ESP Global Services are currently recruiting a 2nd line support analyst to join our Reading headquarters. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide 24/7. Working as part of the Global Service Desk team you will provide fault diagnosis, call vetting and advanced technical support, to successfully resolve escalated incidents and requests from 1st Line Support Analysts and work alongside resolver groups to resolve complex technical issues. A snapshot of what you will be doing: * Receive and resolve incidents and tickets which have been escalated from the 1st Line Support team * Receive, scope, log and process each customer ticket, carrying out fault diagnosis, call vetting and advanced technical support to provide ticket resolution. * Own all assigned customer tickets and ensure the customer/ user is kept fully updated throughout its lifecycle * Where a ticket cannot be resolved at 2nd line, ensure it is assigned to the correct resolution group, with clear, concise and detailed information recorded on the ticket. * Proactively carry out call management in a priority order with the goal of reducing tickets that are in jeopardy of breaching SLAs as well as managing customer expectations to reduce escalations * Train, develop and provide on the job coaching to all members of ESP's Service desks What are we looking for? * 2-3 years' experience in a technical resolving role, preferably as a Technical Service Desk Analyst/ Desktop/ 2nd Line Engineer * O365 Admin experience * Azure AD experience * CompTIA A+ and/ or MCP accreditation * Microsoft Office Specialist Certification * Advanced knowledge of remote support toolsets * Expert knowledge of call management systems, preferably ServiceNow * Self-motivated with a willingness to learn and adapt to any new change or situation * Very good verbal and written communication skills * Excellent inter-personal skills; ability to communicate with customers at all levels. ESP offers a basic salary ranging from £26,000 - £30,000 pension, life assurance and access to ongoing training and career development. This role is working Monday - Friday 9am - 5.30pm Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
Jan 31, 2022
Full time
2nd Line Support Analyst - Reading ESP Global Services are currently recruiting a 2nd line support analyst to join our Reading headquarters. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide 24/7. Working as part of the Global Service Desk team you will provide fault diagnosis, call vetting and advanced technical support, to successfully resolve escalated incidents and requests from 1st Line Support Analysts and work alongside resolver groups to resolve complex technical issues. A snapshot of what you will be doing: * Receive and resolve incidents and tickets which have been escalated from the 1st Line Support team * Receive, scope, log and process each customer ticket, carrying out fault diagnosis, call vetting and advanced technical support to provide ticket resolution. * Own all assigned customer tickets and ensure the customer/ user is kept fully updated throughout its lifecycle * Where a ticket cannot be resolved at 2nd line, ensure it is assigned to the correct resolution group, with clear, concise and detailed information recorded on the ticket. * Proactively carry out call management in a priority order with the goal of reducing tickets that are in jeopardy of breaching SLAs as well as managing customer expectations to reduce escalations * Train, develop and provide on the job coaching to all members of ESP's Service desks What are we looking for? * 2-3 years' experience in a technical resolving role, preferably as a Technical Service Desk Analyst/ Desktop/ 2nd Line Engineer * O365 Admin experience * Azure AD experience * CompTIA A+ and/ or MCP accreditation * Microsoft Office Specialist Certification * Advanced knowledge of remote support toolsets * Expert knowledge of call management systems, preferably ServiceNow * Self-motivated with a willingness to learn and adapt to any new change or situation * Very good verbal and written communication skills * Excellent inter-personal skills; ability to communicate with customers at all levels. ESP offers a basic salary ranging from £26,000 - £30,000 pension, life assurance and access to ongoing training and career development. This role is working Monday - Friday 9am - 5.30pm Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
IT Support Analyst / Desktop Support Analyst - 1st & 2nd Line Support, Win10, MS Office, Windows Server 2016, AD/GP, MS Office 365, LAN/Wireless, Permanent, Central London/South West London, £30k - £35k (Negotiable on sklls and/or experience) +Benefits. Medium sized construction and building services company, (part of major conglomerate) seeks an IT Support Analyst to provide 1st & 2nd line support as part of a small team, for around 200 users in London. You will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. You will work within a small internal team of IT engineers and as such gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Working within this professional services environment the IT Support Analyst will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016 / Azure Active Directory / Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required. We are searching for an IT Support Analyst / Desktop Support Engineer / 1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of providing 2nd line support across a range of desktop technologies. Additionally you will need to be comfortable troubleshooting issues with additional software systems, connections and server comms issues, and be able to create users' accounts in Windows Server Active Directory & MS Office 365; it is essential that you have previous experience of Active Directory as well as Office 365 experience and can demonstrate this at interview stage. You may have been working as a 1st or 2nd line desktop support engineer ideally within a medium sized professional services, law firm, marketing agency, accountancy practice, construction firm, engineering consultancy or IT Managed Service Provider, or another similar professional services environment. You will be looking for an opportunity to mix your support work with project work and gain experience of technologies such as SCCM, Sharepoint, SQL and MS Azure cloud technologies and other elements of O365. Strong verbal and written communication skills are pre-requisite. We are searching for an individual who wants to grow with the company, utilise their existing 1st & 2nd line support experience to make a valuable contribution and develop your skills and experience with a view to promotion as this growing construction business develops its IT department and service offering. This is an excellent opportunity to join a rapidly growing company within a role which offers career progression and substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack.
Nov 18, 2021
Full time
IT Support Analyst / Desktop Support Analyst - 1st & 2nd Line Support, Win10, MS Office, Windows Server 2016, AD/GP, MS Office 365, LAN/Wireless, Permanent, Central London/South West London, £30k - £35k (Negotiable on sklls and/or experience) +Benefits. Medium sized construction and building services company, (part of major conglomerate) seeks an IT Support Analyst to provide 1st & 2nd line support as part of a small team, for around 200 users in London. You will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. You will work within a small internal team of IT engineers and as such gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Working within this professional services environment the IT Support Analyst will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016 / Azure Active Directory / Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required. We are searching for an IT Support Analyst / Desktop Support Engineer / 1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of providing 2nd line support across a range of desktop technologies. Additionally you will need to be comfortable troubleshooting issues with additional software systems, connections and server comms issues, and be able to create users' accounts in Windows Server Active Directory & MS Office 365; it is essential that you have previous experience of Active Directory as well as Office 365 experience and can demonstrate this at interview stage. You may have been working as a 1st or 2nd line desktop support engineer ideally within a medium sized professional services, law firm, marketing agency, accountancy practice, construction firm, engineering consultancy or IT Managed Service Provider, or another similar professional services environment. You will be looking for an opportunity to mix your support work with project work and gain experience of technologies such as SCCM, Sharepoint, SQL and MS Azure cloud technologies and other elements of O365. Strong verbal and written communication skills are pre-requisite. We are searching for an individual who wants to grow with the company, utilise their existing 1st & 2nd line support experience to make a valuable contribution and develop your skills and experience with a view to promotion as this growing construction business develops its IT department and service offering. This is an excellent opportunity to join a rapidly growing company within a role which offers career progression and substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack.
2nd Line Engineer paying up to £30,000 required to join the service desk support team at an expanding services company in Esher. The Company have multiple sites across the UK and as the 2nd Line Support Engineer, you will provide end-user support for a fleet that includes 900 mobile phones and 200 tablets. The 2nd Line Engineer's primary role will be to liaise with Service Desk Team Leader as part of the Service Desk Support team. You will provide end-user support over the telephone, remotely, via email and face-to-face, installing, updating, maintaining and supporting various software applications from different vendors ie. MS Office, AutoCad, McAfee Anti-virus, etc, and administering Microsoft System Centre Configuration Manager to deploy Windows OS images and create packages. You'll also resolve connectivity issues in offices and onsite. Successful candidates for this 2nd Line Engineer position will have experience with supporting Windows OS, diagnosing and solving hardware faults, hardware and part replacements. Knowledge of Active Directory, Exchange 2016 and Office365 is important, as is an understanding of TCP/IP Networking/Ethernet and experience of setting up, troubleshooting and supporting via systems like Avaya & Mitel. This is a great opportunity for an experienced 1st/2nd line engineer to join a thriving service desk team where they will be able to develop and progress their career further. Paying up to £30k, 25 days holiday and a well-managed career plan - don't delay APPLY TODAY!
Nov 05, 2021
Full time
2nd Line Engineer paying up to £30,000 required to join the service desk support team at an expanding services company in Esher. The Company have multiple sites across the UK and as the 2nd Line Support Engineer, you will provide end-user support for a fleet that includes 900 mobile phones and 200 tablets. The 2nd Line Engineer's primary role will be to liaise with Service Desk Team Leader as part of the Service Desk Support team. You will provide end-user support over the telephone, remotely, via email and face-to-face, installing, updating, maintaining and supporting various software applications from different vendors ie. MS Office, AutoCad, McAfee Anti-virus, etc, and administering Microsoft System Centre Configuration Manager to deploy Windows OS images and create packages. You'll also resolve connectivity issues in offices and onsite. Successful candidates for this 2nd Line Engineer position will have experience with supporting Windows OS, diagnosing and solving hardware faults, hardware and part replacements. Knowledge of Active Directory, Exchange 2016 and Office365 is important, as is an understanding of TCP/IP Networking/Ethernet and experience of setting up, troubleshooting and supporting via systems like Avaya & Mitel. This is a great opportunity for an experienced 1st/2nd line engineer to join a thriving service desk team where they will be able to develop and progress their career further. Paying up to £30k, 25 days holiday and a well-managed career plan - don't delay APPLY TODAY!
2nd Line Support Engineer Are you looking to join a company who are passionate about driving digital transformation and champion the values of openness, honesty and trust? This opportunity offers a competitive salary and excellent company benefits. We are on the lookout for a 2nd Line Support Engineer to join a Microsoft Gold Partner organisation, committed to helping businesses realise their full potential through digital transformation. As a 2nd Line Support Engineer, you will become part of the Managed Services Team and be a frequent point of communication, providing customer facing interface for support queries and requests. You'll also be working in conjunction with the 1st and 3rd line teams to deliver a cohesive experience for clients. On a day-to-day basis, you will be responsible for updating customers on all stages of support calls, from logging, research, action plan, escalation to resolution. Further activities and responsibilities are detailed below. For this role, you must hold or be able to successfully achieve and maintain NPPV3 with SC. Knowledge of the ITIL ServiceDesk environment and a minimum of 2 years Support Engineer experience with Microsoft technologies is essential. Further requirements are listed below. The salary for this position is circa £24,000 - £26,000 per annum, depending on experience. The role is temporarily remote with a view to returning to office-based. Immediate start date available. Further Duties Co-ordinate support queries and requests Maintain knowledge base for all encountered issues Expected to escalate within a timely manner to the 3rd line support team if required Publish customer facing technical information such as best practice guides, FAQ's, etc. (excludes consulting engagement documentation) Provide reports and statistical analysis on issues reported and resolved for use by the account management teams and technical teams Provide a feedback loop to delivery and consulting teams Provide co-ordination of feedback and point of contact for customers and consultants for issues arising during project deployment (NB this is a secondary responsibility and will always take second place to customers with support contracts.) Major Incident - be able to analyse root cause and make recommendations cross platform Conform to change management process for internal and customers On call responsibilities within a pressurised support environment Delivery of customer support in line with the objectives of the team objectives, customer expectations and company contractual obligations Communicating internally and externally support issues, escalations, and action plans to resolve customer issues Supporting management by providing relevant and timely updates to customer issues Assist in the technology documentation and generation of Company Intellectual Property Build and maintain customer support information and documentation of supported customer environments Build and maintain Virtual environments for the replication of customer scenarios and testing of support solutions Windows Server administration for a multitude of systems Confidence in all communication methods when speaking to clients and end users. Open to 24/7 shift pattern Essential Criteria To be successful in the role, you must be able to demonstrate the following skills and experience: Must hold or be able to successfully achieve and maintain NPPV3 with SC A minimum of 2 years Support Engineer experience with Microsoft technologies Evidence of excellent customer service skills Knowledge of the ITIL ServiceDesk environment Excellent and demonstrable documentation ability, for both technical documents and customer communication The ability to work under their own initiative and as part of the team Working knowledge of basic system administration for SQL Server Understanding of cloud technology Specifically relating to hosting servers for both Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) with a view to server migration taking place in the future Work to strict SLA and ensure case information is correct and current Sufficient understanding of Windows 10, 8 and 7 Operating Systems SFIA As part of the screening process, the Skills Framework for the Information Age is used. This is made up of 7 levels of responsibility and more than 100 individual skills. More information can be found on the SFIA website. This role is expected to be a SFIA Level of Responsibility 2-3. Benefits: Private medical cover with mental health and dental upgrade Employer matched contributory pension (up to 5%) Sick pay Perkbox Get your birthday off Twice yearly Summit days Cycle scheme Flowers sent to your partner on their birthday Death in service life insurance Specsavers vouchers Referral programme If this role sounds of interest to you, then please submit your application below or get in touch with Sacha on . Alternatively you can email your CV to to apply.
Nov 04, 2021
Full time
2nd Line Support Engineer Are you looking to join a company who are passionate about driving digital transformation and champion the values of openness, honesty and trust? This opportunity offers a competitive salary and excellent company benefits. We are on the lookout for a 2nd Line Support Engineer to join a Microsoft Gold Partner organisation, committed to helping businesses realise their full potential through digital transformation. As a 2nd Line Support Engineer, you will become part of the Managed Services Team and be a frequent point of communication, providing customer facing interface for support queries and requests. You'll also be working in conjunction with the 1st and 3rd line teams to deliver a cohesive experience for clients. On a day-to-day basis, you will be responsible for updating customers on all stages of support calls, from logging, research, action plan, escalation to resolution. Further activities and responsibilities are detailed below. For this role, you must hold or be able to successfully achieve and maintain NPPV3 with SC. Knowledge of the ITIL ServiceDesk environment and a minimum of 2 years Support Engineer experience with Microsoft technologies is essential. Further requirements are listed below. The salary for this position is circa £24,000 - £26,000 per annum, depending on experience. The role is temporarily remote with a view to returning to office-based. Immediate start date available. Further Duties Co-ordinate support queries and requests Maintain knowledge base for all encountered issues Expected to escalate within a timely manner to the 3rd line support team if required Publish customer facing technical information such as best practice guides, FAQ's, etc. (excludes consulting engagement documentation) Provide reports and statistical analysis on issues reported and resolved for use by the account management teams and technical teams Provide a feedback loop to delivery and consulting teams Provide co-ordination of feedback and point of contact for customers and consultants for issues arising during project deployment (NB this is a secondary responsibility and will always take second place to customers with support contracts.) Major Incident - be able to analyse root cause and make recommendations cross platform Conform to change management process for internal and customers On call responsibilities within a pressurised support environment Delivery of customer support in line with the objectives of the team objectives, customer expectations and company contractual obligations Communicating internally and externally support issues, escalations, and action plans to resolve customer issues Supporting management by providing relevant and timely updates to customer issues Assist in the technology documentation and generation of Company Intellectual Property Build and maintain customer support information and documentation of supported customer environments Build and maintain Virtual environments for the replication of customer scenarios and testing of support solutions Windows Server administration for a multitude of systems Confidence in all communication methods when speaking to clients and end users. Open to 24/7 shift pattern Essential Criteria To be successful in the role, you must be able to demonstrate the following skills and experience: Must hold or be able to successfully achieve and maintain NPPV3 with SC A minimum of 2 years Support Engineer experience with Microsoft technologies Evidence of excellent customer service skills Knowledge of the ITIL ServiceDesk environment Excellent and demonstrable documentation ability, for both technical documents and customer communication The ability to work under their own initiative and as part of the team Working knowledge of basic system administration for SQL Server Understanding of cloud technology Specifically relating to hosting servers for both Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) with a view to server migration taking place in the future Work to strict SLA and ensure case information is correct and current Sufficient understanding of Windows 10, 8 and 7 Operating Systems SFIA As part of the screening process, the Skills Framework for the Information Age is used. This is made up of 7 levels of responsibility and more than 100 individual skills. More information can be found on the SFIA website. This role is expected to be a SFIA Level of Responsibility 2-3. Benefits: Private medical cover with mental health and dental upgrade Employer matched contributory pension (up to 5%) Sick pay Perkbox Get your birthday off Twice yearly Summit days Cycle scheme Flowers sent to your partner on their birthday Death in service life insurance Specsavers vouchers Referral programme If this role sounds of interest to you, then please submit your application below or get in touch with Sacha on . Alternatively you can email your CV to to apply.