Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
16/07/2026
Full time
Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
Business Development Manager Location: Field-Based - Southern England (Birmingham and below) Job Type: Full-time Salary: £40,000 - £60,000 per annum DOE + uncapped bonus/commission scheme Benefits: Company car or car allowance Pension scheme Company phone & laptop 25 days annual leave (increasing from a base of 20) Hybrid working model Training & development opportunities About the Company Our client is a well-established and trusted provider of fire and security solutions, founded in 1998. With over two decades of experience, they have evolved from a specialised CCTV installation and monitoring company into a comprehensive provider of bespoke fire and security solutions tailored to meet diverse needs. They are dedicated to delivering top-tier protection for homes and businesses across the country, holding NSI approval and a strong reputation for quality and reliability. About the Role An excellent opportunity exists for a proactive Business Development Manager to join this national provider of fire and security solutions. This role focuses on driving new business and nurturing an existing portfolio of accounts across the M4 corridor, with a particular focus on Greater London. You will be responsible for selling both fire and security products, covering maintenance contracts, service agreements, and small works projects - providing essential protection services to a diverse commercial client base. Key Responsibilities (including but not limited to): Proactively hunt for and secure new business opportunities within your M4 corridor / Greater London territory. Manage and develop an existing book of client accounts, ensuring high retention and identifying growth opportunities. Sell fire and security maintenance contracts, service agreements, and small works projects. Build and maintain strong, long-term relationships with clients and key specifiers. Develop a robust pipeline and manage the full sales cycle from lead generation to close. Represent the company professionally in the field and contribute to team goals. Work collaboratively with operational teams to ensure smooth project handover and delivery. Requirements Proven track record in a Business Development Manager or sales role, ideally within the fire, security, or building services sectors. Experience selling to the SME market is highly advantageous. Strong understanding of service and maintenance contracts, alongside project-based small works. Demonstrable ability in both new business development and account management. Excellent communication, presentation, and negotiation skills. Self-motivated, organised, and driven to meet and exceed sales targets. Full, valid UK driving licence. Willingness to travel across the M4 corridor and Greater London, with occasional visits to the Chippenham office. Why Join? Earning Potential: Competitive basic salary with an uncapped bonus/commission scheme - reward your hard work. Autonomy: Take ownership of a well-established territory with genuine growth potential. Support: Join a national organisation with a strong reputation, backed by operational and technical teams. Development: Ongoing training and development opportunities to help you progress. How to Apply If you are a results-driven sales professional with experience in the fire and security or related technical services sector, we would like to hear from you. Please submit your CV today. SER-IN
24/08/2026
Full time
Business Development Manager Location: Field-Based - Southern England (Birmingham and below) Job Type: Full-time Salary: £40,000 - £60,000 per annum DOE + uncapped bonus/commission scheme Benefits: Company car or car allowance Pension scheme Company phone & laptop 25 days annual leave (increasing from a base of 20) Hybrid working model Training & development opportunities About the Company Our client is a well-established and trusted provider of fire and security solutions, founded in 1998. With over two decades of experience, they have evolved from a specialised CCTV installation and monitoring company into a comprehensive provider of bespoke fire and security solutions tailored to meet diverse needs. They are dedicated to delivering top-tier protection for homes and businesses across the country, holding NSI approval and a strong reputation for quality and reliability. About the Role An excellent opportunity exists for a proactive Business Development Manager to join this national provider of fire and security solutions. This role focuses on driving new business and nurturing an existing portfolio of accounts across the M4 corridor, with a particular focus on Greater London. You will be responsible for selling both fire and security products, covering maintenance contracts, service agreements, and small works projects - providing essential protection services to a diverse commercial client base. Key Responsibilities (including but not limited to): Proactively hunt for and secure new business opportunities within your M4 corridor / Greater London territory. Manage and develop an existing book of client accounts, ensuring high retention and identifying growth opportunities. Sell fire and security maintenance contracts, service agreements, and small works projects. Build and maintain strong, long-term relationships with clients and key specifiers. Develop a robust pipeline and manage the full sales cycle from lead generation to close. Represent the company professionally in the field and contribute to team goals. Work collaboratively with operational teams to ensure smooth project handover and delivery. Requirements Proven track record in a Business Development Manager or sales role, ideally within the fire, security, or building services sectors. Experience selling to the SME market is highly advantageous. Strong understanding of service and maintenance contracts, alongside project-based small works. Demonstrable ability in both new business development and account management. Excellent communication, presentation, and negotiation skills. Self-motivated, organised, and driven to meet and exceed sales targets. Full, valid UK driving licence. Willingness to travel across the M4 corridor and Greater London, with occasional visits to the Chippenham office. Why Join? Earning Potential: Competitive basic salary with an uncapped bonus/commission scheme - reward your hard work. Autonomy: Take ownership of a well-established territory with genuine growth potential. Support: Join a national organisation with a strong reputation, backed by operational and technical teams. Development: Ongoing training and development opportunities to help you progress. How to Apply If you are a results-driven sales professional with experience in the fire and security or related technical services sector, we would like to hear from you. Please submit your CV today. SER-IN
We are looking for a Zscaler Engineer to join the Cyber team on a contract basis to to provide technical leadership for the migration of web proxy services from a legacy Trend solution to Zscaler Internet Access (ZIA ) , ensuring effective coordination of engineering teams, data-driven technical planning, and successful migration execution within a structured delivery environment. Location: Preston - ad hoc travel to site - mainly remote Duration: 6 months Day rate £(Apply online only) a day - Inside IR35 Key Skills & Experience Required Deep technical expertise in: Zscaler ZIA and ZPA (CASB desirable) Identity integration (Entra ID, SSO, SCIM, Conditional Access) Azure IaaS and networking (VPN Gateway, routing, connectivity design) Strong working knowledge of: Enterprise networking (routing, switching, firewalls) Security operations, logging, and SIEM integration Proven experience leading engineering teams across infrastructure / network / security transformations Strong data handling capability, including advanced Excel for engineering control and analysis Ability to operate effectively within ambiguous, evolving technical environments Strong knowledge of Excel for Data Analysis The Zscaler Engineer role will be required to and to demonstrate that they can undertake the following; Technical Leadership Provide hands-on technical leadership across Infrastructure and Network Engineering teams, guiding in resolving technical issues and design challenges Provide subject matter expertise across Zscaler (ZIA, ZPA, and CASB) and Azure Review the relevant Zscaler Designs and act as the escalation point for technical migration challenges Migration Delivery Work with the PM to plan and then oversee execution of the proxy migration workstream across both the on-premises and Azure estates Technical management of the migration waves, cutover activities, and rollback planning Ensure minimal service disruption and alignment with security standards Coordinate interdependencies with infrastructure, application, and network teams Data Management & Planning Own and govern the core engineering dataset (Excel-based) supporting migration Develop and maintain technical artefacts and engineering controls to support engineering decision-making Governance & Reporting Provide technical assurance and reporting into the project manager Identify and manage technical risks, issues, and constraints Ensure consistency and quality across project engineering outputs Deliverables Technical server migration control dataset Maintained and validated migration dataset Technical progress reporting (status, risks, issues, dependencies) Successful migration of in-scope services to ZIA Post-migration validation and issue resolution For further information please contact Sarah Owen (phone number removed) or email (url removed)
24/08/2026
Contractor
We are looking for a Zscaler Engineer to join the Cyber team on a contract basis to to provide technical leadership for the migration of web proxy services from a legacy Trend solution to Zscaler Internet Access (ZIA ) , ensuring effective coordination of engineering teams, data-driven technical planning, and successful migration execution within a structured delivery environment. Location: Preston - ad hoc travel to site - mainly remote Duration: 6 months Day rate £(Apply online only) a day - Inside IR35 Key Skills & Experience Required Deep technical expertise in: Zscaler ZIA and ZPA (CASB desirable) Identity integration (Entra ID, SSO, SCIM, Conditional Access) Azure IaaS and networking (VPN Gateway, routing, connectivity design) Strong working knowledge of: Enterprise networking (routing, switching, firewalls) Security operations, logging, and SIEM integration Proven experience leading engineering teams across infrastructure / network / security transformations Strong data handling capability, including advanced Excel for engineering control and analysis Ability to operate effectively within ambiguous, evolving technical environments Strong knowledge of Excel for Data Analysis The Zscaler Engineer role will be required to and to demonstrate that they can undertake the following; Technical Leadership Provide hands-on technical leadership across Infrastructure and Network Engineering teams, guiding in resolving technical issues and design challenges Provide subject matter expertise across Zscaler (ZIA, ZPA, and CASB) and Azure Review the relevant Zscaler Designs and act as the escalation point for technical migration challenges Migration Delivery Work with the PM to plan and then oversee execution of the proxy migration workstream across both the on-premises and Azure estates Technical management of the migration waves, cutover activities, and rollback planning Ensure minimal service disruption and alignment with security standards Coordinate interdependencies with infrastructure, application, and network teams Data Management & Planning Own and govern the core engineering dataset (Excel-based) supporting migration Develop and maintain technical artefacts and engineering controls to support engineering decision-making Governance & Reporting Provide technical assurance and reporting into the project manager Identify and manage technical risks, issues, and constraints Ensure consistency and quality across project engineering outputs Deliverables Technical server migration control dataset Maintained and validated migration dataset Technical progress reporting (status, risks, issues, dependencies) Successful migration of in-scope services to ZIA Post-migration validation and issue resolution For further information please contact Sarah Owen (phone number removed) or email (url removed)
IT Project Manager Newport/Hybrid Circa 70,000 CPS Group are working with a leading organisation in a complex and highly regulated environment that is looking to appoint an experienced IT Project Manager to join its Cyber Security Programme. This is a key role responsible for managing and delivering a range of technology, change and cyber security projects as part of a significant multi-year programme. You'll take ownership of projects from initial definition through to successful delivery, ensuring they are delivered on time, within scope and budget. You'll work closely with senior stakeholders, business sponsors, IT teams and third-party suppliers, managing multiple requirements and priorities while ensuring strong governance and project reporting throughout. Key responsibilities include: Leading and delivering IT, technology and cyber security projects end-to-end Developing project plans, timelines, milestones and deliverables Managing project risks, issues, dependencies and budgets Working with and influencing stakeholders at all levels Managing third-party suppliers and vendor relationships Matrix-managing resources across the organisation Ensuring appropriate governance and reporting throughout the project lifecycle Developing project adoption and change management plans Supporting training, transition and handover into BAU Managing projects across a range of contractual and commercial environments We're looking for an experienced Project Manager who can demonstrate: Strong experience delivering complex IT projects from initiation through to completion Experience working within a complex, regulated environment Excellent stakeholder management and influencing skills Experience managing multiple complex projects simultaneously Strong commercial, contractual and supplier management experience Experience working within or alongside Cyber Security / Cyber Resilience environments Experience working in a largely outsourced environment would be beneficial Previous experience within the utilities sector is desirable Qualifications Degree-level education or equivalent PRINCE2 or PMP qualification Relevant practitioner-level project management qualification ITIL experience/qualification would be advantageous Knowledge of Critical National Infrastructure (CNI) regulations would be highly desirable Experience within a Cyber Resilience setting would be highly desirable Contact: Zach Bennett - CPS Group By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
24/08/2026
Full time
IT Project Manager Newport/Hybrid Circa 70,000 CPS Group are working with a leading organisation in a complex and highly regulated environment that is looking to appoint an experienced IT Project Manager to join its Cyber Security Programme. This is a key role responsible for managing and delivering a range of technology, change and cyber security projects as part of a significant multi-year programme. You'll take ownership of projects from initial definition through to successful delivery, ensuring they are delivered on time, within scope and budget. You'll work closely with senior stakeholders, business sponsors, IT teams and third-party suppliers, managing multiple requirements and priorities while ensuring strong governance and project reporting throughout. Key responsibilities include: Leading and delivering IT, technology and cyber security projects end-to-end Developing project plans, timelines, milestones and deliverables Managing project risks, issues, dependencies and budgets Working with and influencing stakeholders at all levels Managing third-party suppliers and vendor relationships Matrix-managing resources across the organisation Ensuring appropriate governance and reporting throughout the project lifecycle Developing project adoption and change management plans Supporting training, transition and handover into BAU Managing projects across a range of contractual and commercial environments We're looking for an experienced Project Manager who can demonstrate: Strong experience delivering complex IT projects from initiation through to completion Experience working within a complex, regulated environment Excellent stakeholder management and influencing skills Experience managing multiple complex projects simultaneously Strong commercial, contractual and supplier management experience Experience working within or alongside Cyber Security / Cyber Resilience environments Experience working in a largely outsourced environment would be beneficial Previous experience within the utilities sector is desirable Qualifications Degree-level education or equivalent PRINCE2 or PMP qualification Relevant practitioner-level project management qualification ITIL experience/qualification would be advantageous Knowledge of Critical National Infrastructure (CNI) regulations would be highly desirable Experience within a Cyber Resilience setting would be highly desirable Contact: Zach Bennett - CPS Group By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
IT Project Manager - Cyber Security Cardiff Up to 71,500 + excellent benefits Want to take ownership of high-profile technology and cyber security projects where the work you deliver genuinely matters? We're looking for an experienced IT Project Manager to join a major, multi-year cyber security and technology transformation programme within a highly regulated environment. You'll be trusted to lead complex projects from initial concept through to delivery, working with senior stakeholders, technical teams and specialist third-party suppliers. This is an opportunity to get involved in business-critical change with plenty of visibility, ownership and variety. What you'll be doing You'll take responsibility for projects across the full lifecycle, including: Leading complex IT and cyber security projects from definition through to successful delivery Building project plans, milestones and deliverables and keeping delivery firmly on track Managing budgets, risks, issues, dependencies and governance Working closely with senior sponsors and stakeholders across the organisation Managing third-party suppliers and outsourced delivery partners Running multiple projects and workstreams simultaneously Driving change adoption, training and transition into BAU Providing clear, concise reporting on project progress and performance What we're looking for You'll already have a strong track record of delivering complex IT projects and be comfortable operating in an environment where stakeholder management and successful delivery are equally important. You'll ideally bring: Extensive end-to-end IT project management experience Experience working within a complex, regulated environment Excellent stakeholder management and influencing skills Strong supplier, vendor and commercial management experience Experience owning project budgets and financial performance A PRINCE2 or PMP practitioner-level qualification Degree-level education or equivalent Experience within cyber security, cyber resilience, utilities or Critical National Infrastructure would make you particularly well suited to the role, while ITIL experience would also be beneficial. Why consider it? This isn't a role where you'll simply maintain project plans and produce status reports. You'll be joining a significant programme of technology and cyber security change, taking ownership of projects that have real operational importance and working across a complex organisation with senior-level exposure. If you're an experienced IT Project Manager looking for greater exposure to cyber security, critical infrastructure and large-scale transformation , we'd be keen to hear from you.
24/08/2026
Full time
IT Project Manager - Cyber Security Cardiff Up to 71,500 + excellent benefits Want to take ownership of high-profile technology and cyber security projects where the work you deliver genuinely matters? We're looking for an experienced IT Project Manager to join a major, multi-year cyber security and technology transformation programme within a highly regulated environment. You'll be trusted to lead complex projects from initial concept through to delivery, working with senior stakeholders, technical teams and specialist third-party suppliers. This is an opportunity to get involved in business-critical change with plenty of visibility, ownership and variety. What you'll be doing You'll take responsibility for projects across the full lifecycle, including: Leading complex IT and cyber security projects from definition through to successful delivery Building project plans, milestones and deliverables and keeping delivery firmly on track Managing budgets, risks, issues, dependencies and governance Working closely with senior sponsors and stakeholders across the organisation Managing third-party suppliers and outsourced delivery partners Running multiple projects and workstreams simultaneously Driving change adoption, training and transition into BAU Providing clear, concise reporting on project progress and performance What we're looking for You'll already have a strong track record of delivering complex IT projects and be comfortable operating in an environment where stakeholder management and successful delivery are equally important. You'll ideally bring: Extensive end-to-end IT project management experience Experience working within a complex, regulated environment Excellent stakeholder management and influencing skills Strong supplier, vendor and commercial management experience Experience owning project budgets and financial performance A PRINCE2 or PMP practitioner-level qualification Degree-level education or equivalent Experience within cyber security, cyber resilience, utilities or Critical National Infrastructure would make you particularly well suited to the role, while ITIL experience would also be beneficial. Why consider it? This isn't a role where you'll simply maintain project plans and produce status reports. You'll be joining a significant programme of technology and cyber security change, taking ownership of projects that have real operational importance and working across a complex organisation with senior-level exposure. If you're an experienced IT Project Manager looking for greater exposure to cyber security, critical infrastructure and large-scale transformation , we'd be keen to hear from you.
Isr Recruitment Limited
Eaglescliffe, County Durham
The Opportunity Our client is looking to appoint an experienced ICT Cyber & Information Security Manager to take responsibility for a broad range of cyber security, information security, risk and compliance activities across the organisation. This is a key role within the Information Security function, providing the opportunity to take ownership of security activities ranging from the ICT Annual Delivery Plan through to major business growth initiatives, including site transitions and acquisitions across the UK and internationally. You'll work closely with internal teams, senior stakeholders and external partners to strengthen the organisation's cyber and information security posture, manage risk and ensure compliance with relevant security standards and legislation. The successful candidate will combine strong technical security knowledge with excellent governance, risk management and stakeholder-management skills. Skills and Experience: Experience leading cyber security, information security and/or compliance activities within a medium-to-large enterprise environment. Strong experience managing an enterprise information/cyber security risk register. Strong practical knowledge of Information Security Management Systems (ISMS). Experience implementing, maintaining and continually improving an ISMS. Experience preparing for and participating in internal and external security audits. Strong knowledge of ISO 27002 and experience delivering against its requirements. Strong knowledge of Cyber Essentials / Cyber Essentials Plus. Experience working with NIST security frameworks. Knowledge of CAF / Cyber Assessment Framework and its application to organisational security. Understanding of NIS2, GDPR and the Data Protection Act. Strong understanding of cyber security risk, governance, controls and remediation. Qualifications Professional security qualifications such as the following would be highly desirable: CISSP / CISM / CISA ISO 27001/27002-related qualifications Other recognised cyber security, information assurance or risk-management certifications Role and Responsibilities: Act as a key pillar of the organisation's Information Security programme, driving and managing cyber and information security activities. Work collaboratively with internal teams and external partners to deliver security initiatives and improvements. Develop, review and rehearse incident response plans, ensuring the organisation is prepared to detect, investigate and respond effectively to cyber incidents and data breaches. Work with relevant teams to review, test and improve Business Continuity, Recovery Time Objective (RTO) and Recovery Time Strategy (RTS) arrangements. Conduct and support security risk assessments and vulnerability assessments to identify threats, vulnerabilities and areas for improvement. Develop and implement appropriate risk mitigation strategies. Manage and maintain ICT Cyber & Data Security Risk Registers, ensuring risks are appropriately assessed, owned, mitigated and reported. Review, develop, implement and maintain cyber security, information security, data protection and compliance policies. Monitor changes in the regulatory and threat landscape and assess their impact on the organisation. Ensure compliance with relevant legislation, regulations, frameworks and security standards, including GDPR, Data Protection Act, NIS2, NIST, Cyber Essentials and ISO 27002. Lead and coordinate information security metrics, reporting and management information. Support and oversee offensive security activities, vulnerability management and security testing. Maintain and continuously improve the organisation's Information Security Management System (ISMS). Lead or participate in internal and external security audits and assessments, including ISO 27002 and Cyber Essentials Plus. Provide security input into business change, technology projects, acquisitions, site transitions and other strategic initiatives. Work with stakeholders to embed security by design across ICT and wider business activities. Applications: To learn more about our established client and this newly created role working as a IT Security Manager for our client based in the Teesside / County Durham area (with excellent flexible/remote working options available); please call and speak with Edward Laing here at ISR Recruitment to learn more or please send through a copy of your latest CV and/or share your online business profile for a call back in the very strictest of confidence.
24/08/2026
Full time
The Opportunity Our client is looking to appoint an experienced ICT Cyber & Information Security Manager to take responsibility for a broad range of cyber security, information security, risk and compliance activities across the organisation. This is a key role within the Information Security function, providing the opportunity to take ownership of security activities ranging from the ICT Annual Delivery Plan through to major business growth initiatives, including site transitions and acquisitions across the UK and internationally. You'll work closely with internal teams, senior stakeholders and external partners to strengthen the organisation's cyber and information security posture, manage risk and ensure compliance with relevant security standards and legislation. The successful candidate will combine strong technical security knowledge with excellent governance, risk management and stakeholder-management skills. Skills and Experience: Experience leading cyber security, information security and/or compliance activities within a medium-to-large enterprise environment. Strong experience managing an enterprise information/cyber security risk register. Strong practical knowledge of Information Security Management Systems (ISMS). Experience implementing, maintaining and continually improving an ISMS. Experience preparing for and participating in internal and external security audits. Strong knowledge of ISO 27002 and experience delivering against its requirements. Strong knowledge of Cyber Essentials / Cyber Essentials Plus. Experience working with NIST security frameworks. Knowledge of CAF / Cyber Assessment Framework and its application to organisational security. Understanding of NIS2, GDPR and the Data Protection Act. Strong understanding of cyber security risk, governance, controls and remediation. Qualifications Professional security qualifications such as the following would be highly desirable: CISSP / CISM / CISA ISO 27001/27002-related qualifications Other recognised cyber security, information assurance or risk-management certifications Role and Responsibilities: Act as a key pillar of the organisation's Information Security programme, driving and managing cyber and information security activities. Work collaboratively with internal teams and external partners to deliver security initiatives and improvements. Develop, review and rehearse incident response plans, ensuring the organisation is prepared to detect, investigate and respond effectively to cyber incidents and data breaches. Work with relevant teams to review, test and improve Business Continuity, Recovery Time Objective (RTO) and Recovery Time Strategy (RTS) arrangements. Conduct and support security risk assessments and vulnerability assessments to identify threats, vulnerabilities and areas for improvement. Develop and implement appropriate risk mitigation strategies. Manage and maintain ICT Cyber & Data Security Risk Registers, ensuring risks are appropriately assessed, owned, mitigated and reported. Review, develop, implement and maintain cyber security, information security, data protection and compliance policies. Monitor changes in the regulatory and threat landscape and assess their impact on the organisation. Ensure compliance with relevant legislation, regulations, frameworks and security standards, including GDPR, Data Protection Act, NIS2, NIST, Cyber Essentials and ISO 27002. Lead and coordinate information security metrics, reporting and management information. Support and oversee offensive security activities, vulnerability management and security testing. Maintain and continuously improve the organisation's Information Security Management System (ISMS). Lead or participate in internal and external security audits and assessments, including ISO 27002 and Cyber Essentials Plus. Provide security input into business change, technology projects, acquisitions, site transitions and other strategic initiatives. Work with stakeholders to embed security by design across ICT and wider business activities. Applications: To learn more about our established client and this newly created role working as a IT Security Manager for our client based in the Teesside / County Durham area (with excellent flexible/remote working options available); please call and speak with Edward Laing here at ISR Recruitment to learn more or please send through a copy of your latest CV and/or share your online business profile for a call back in the very strictest of confidence.
Business Development Manager - IT/Managed Services Salary: £35,000-£55,000 depending on experience + uncapped commission Location: Leicestershire | Hybrid About the role An established Managed Service Provider (MSP) is looking for a driven and ambitious Business Development Manager to join its growing sales team. This is an ideal opportunity for someone with 1-2 years of B2B IT sales experience who is hungry to develop their career, build a strong pipeline and most importantly, earn through uncapped commission . The business provides SMEs with a range of technology solutions including IT support, cybersecurity, cloud services and IT projects . You'll be given a small number of existing accounts from day one, but the key focus of the role will be new business development - finding opportunities, winning new customers and growing your own portfolio. Strong IT knowledge and previous experience selling within the technology sector are essential. What you'll do Generate new business through outbound prospecting, cold calling, email, networking and referrals Build and manage your own sales pipeline Identify and qualify new opportunities within the SME market Arrange and run discovery meetings with potential customers Understand customer requirements and work with the technical team to develop solutions Sell managed IT support, cybersecurity, cloud services, projects, hardware and software Prepare quotes and proposals and manage opportunities through to close Build strong, long-term relationships with customers Identify upselling and cross-selling opportunities Keep CRM records, pipeline activity and forecasting accurate Work towards and exceed monthly and annual sales targets What we're looking for We're looking for someone who is commercially hungry, competitive and motivated by earning potential . You don't need 5-10 years of sales experience. We're particularly interested in candidates with around 1-2 years of IT sales experience who are ready to take the next step. Essential Around 1-2 years' B2B sales experience , ideally within IT, MSP, technology or telecoms A genuine understanding of IT products and services Comfortable making cold calls and carrying out outbound prospecting Ambitious and motivated by hitting targets and earning commission Confident communicator with good objection-handling skills Organised and capable of managing your own pipeline and follow-ups Competitive, resilient and able to handle rejection Self-motivated and comfortable working independently Keen to develop a long-term career in IT sales The right attitude matters We're looking for someone who wants to build a career and earn well , rather than simply manage a sales territory. If you're the type of person who enjoys chasing opportunities, closing deals and seeing your earnings increase as your performance improves, this could be a great opportunity. What you'll get £35,000-£55,000 basic salary , depending on experience Uncapped commission Strong earning potential for high performers A small number of existing accounts to get you started Support from an experienced technical team IT vendor training and certification opportunities Clear career progression Potential progression into senior sales, team leadership and management Hybrid working Supportive team environment Strong work-life balance Who this role would suit This role would suit someone currently working as an: IT Sales Executive Junior Business Development Manager IT Account Manager Technology Sales Executive Sales Development Representative with IT experience If you've got 1-2 years of IT sales experience , understand the technology you're selling and are genuinely hungry to make money through commission , we'd like to hear from you. Business Development Manager - IT/Managed Services Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
24/08/2026
Full time
Business Development Manager - IT/Managed Services Salary: £35,000-£55,000 depending on experience + uncapped commission Location: Leicestershire | Hybrid About the role An established Managed Service Provider (MSP) is looking for a driven and ambitious Business Development Manager to join its growing sales team. This is an ideal opportunity for someone with 1-2 years of B2B IT sales experience who is hungry to develop their career, build a strong pipeline and most importantly, earn through uncapped commission . The business provides SMEs with a range of technology solutions including IT support, cybersecurity, cloud services and IT projects . You'll be given a small number of existing accounts from day one, but the key focus of the role will be new business development - finding opportunities, winning new customers and growing your own portfolio. Strong IT knowledge and previous experience selling within the technology sector are essential. What you'll do Generate new business through outbound prospecting, cold calling, email, networking and referrals Build and manage your own sales pipeline Identify and qualify new opportunities within the SME market Arrange and run discovery meetings with potential customers Understand customer requirements and work with the technical team to develop solutions Sell managed IT support, cybersecurity, cloud services, projects, hardware and software Prepare quotes and proposals and manage opportunities through to close Build strong, long-term relationships with customers Identify upselling and cross-selling opportunities Keep CRM records, pipeline activity and forecasting accurate Work towards and exceed monthly and annual sales targets What we're looking for We're looking for someone who is commercially hungry, competitive and motivated by earning potential . You don't need 5-10 years of sales experience. We're particularly interested in candidates with around 1-2 years of IT sales experience who are ready to take the next step. Essential Around 1-2 years' B2B sales experience , ideally within IT, MSP, technology or telecoms A genuine understanding of IT products and services Comfortable making cold calls and carrying out outbound prospecting Ambitious and motivated by hitting targets and earning commission Confident communicator with good objection-handling skills Organised and capable of managing your own pipeline and follow-ups Competitive, resilient and able to handle rejection Self-motivated and comfortable working independently Keen to develop a long-term career in IT sales The right attitude matters We're looking for someone who wants to build a career and earn well , rather than simply manage a sales territory. If you're the type of person who enjoys chasing opportunities, closing deals and seeing your earnings increase as your performance improves, this could be a great opportunity. What you'll get £35,000-£55,000 basic salary , depending on experience Uncapped commission Strong earning potential for high performers A small number of existing accounts to get you started Support from an experienced technical team IT vendor training and certification opportunities Clear career progression Potential progression into senior sales, team leadership and management Hybrid working Supportive team environment Strong work-life balance Who this role would suit This role would suit someone currently working as an: IT Sales Executive Junior Business Development Manager IT Account Manager Technology Sales Executive Sales Development Representative with IT experience If you've got 1-2 years of IT sales experience , understand the technology you're selling and are genuinely hungry to make money through commission , we'd like to hear from you. Business Development Manager - IT/Managed Services Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Yardi SME/MRI Horizon Migration Consultant Private asset experience is mandatory Location: London WFH Split: Hybrid (Exact days TBC) Contract: 6 month contract initially (TBC) Timeline: Interviews to begin late September, view of January 2027 start date Overview: Supporting the delivery of a major real estate technology transformation programme across Asia, centred on the migration from MRI Horizon to Yardi. The programme forms part of a multi-year strategic initiative to modernise the operating model, technology platform, reporting capabilities, and client servicing proposition across its Private Assets and Real Estate business. We are seeking an experienced Yardi SME to lead implementation, configuration, migration, and operational change activities. This individual will play a key role in the final stages of the Yardi deployment and future regional expansion initiatives across Asia. Key Responsibilities: Act as the Yardi SME supporting real estate platform transformation. Lead migration activities from MRI Horizon to Yardi Voyager. Drive system configuration, implementation, testing, and deployment activities. Support Chart of Accounts mapping, data migration, ETL processes, and data validation. Work closely with Product, Operations, Technology, and Change teams to define future-state processes. Support reporting, integration, and onboarding requirements as Yardi is integrated into the wider ecosystem. Provide guidance on best practices for real estate operations, lease administration, and property accounting. Conduct impact assessments and support operating model development within a growing Private Assets function. Collaborate with business stakeholders throughout implementation and post-go-live activities. Support vendor management and strategic technology initiatives across the real estate platform landscape. Required experience Extensive hands-on experience with Yardi Voyager and related modules. Proven experience delivering Yardi implementations, upgrades, or large-scale migrations. Strong understanding of: Property Management Real Estate Operations Lease Administration Property Accounting Service Charge/CAM Recovery Financial Reporting experience with data migration, system integrations, ETL processes, and testing. Ability to operate across business analysis, project delivery, testing, and stakeholder management activities. Strong communication skills and experience working with senior business stakeholders. Highly Desirable: Previous MRI Horizon experience . experience migrating from MRI Horizon to Yardi. Real estate technology transformation programme experience . Exposure to institutional asset managers, real estate funds, or private assets businesses. Knowledge of Asian real estate markets and regional regulatory requirements. experience supporting multi-country Yardi deployments across Asia. Understanding of securities services, fund administration, and client onboarding processes. Ideal Candidate Profile: 5+ years' experience as a Yardi SME, Consultant, Lead, or Administrator. Strong real estate domain expertise. Comfortable operating in fast-paced transformation programmes. Able to combine strategic thinking with hands-on delivery. experienced working across Product, Operations, Technology, and Change functions. Capable of leading implementation activities while supporting broader programme delivery and stakeholder engagement. Job Title: Yardi SME Location: London, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
24/08/2026
Contractor
Yardi SME/MRI Horizon Migration Consultant Private asset experience is mandatory Location: London WFH Split: Hybrid (Exact days TBC) Contract: 6 month contract initially (TBC) Timeline: Interviews to begin late September, view of January 2027 start date Overview: Supporting the delivery of a major real estate technology transformation programme across Asia, centred on the migration from MRI Horizon to Yardi. The programme forms part of a multi-year strategic initiative to modernise the operating model, technology platform, reporting capabilities, and client servicing proposition across its Private Assets and Real Estate business. We are seeking an experienced Yardi SME to lead implementation, configuration, migration, and operational change activities. This individual will play a key role in the final stages of the Yardi deployment and future regional expansion initiatives across Asia. Key Responsibilities: Act as the Yardi SME supporting real estate platform transformation. Lead migration activities from MRI Horizon to Yardi Voyager. Drive system configuration, implementation, testing, and deployment activities. Support Chart of Accounts mapping, data migration, ETL processes, and data validation. Work closely with Product, Operations, Technology, and Change teams to define future-state processes. Support reporting, integration, and onboarding requirements as Yardi is integrated into the wider ecosystem. Provide guidance on best practices for real estate operations, lease administration, and property accounting. Conduct impact assessments and support operating model development within a growing Private Assets function. Collaborate with business stakeholders throughout implementation and post-go-live activities. Support vendor management and strategic technology initiatives across the real estate platform landscape. Required experience Extensive hands-on experience with Yardi Voyager and related modules. Proven experience delivering Yardi implementations, upgrades, or large-scale migrations. Strong understanding of: Property Management Real Estate Operations Lease Administration Property Accounting Service Charge/CAM Recovery Financial Reporting experience with data migration, system integrations, ETL processes, and testing. Ability to operate across business analysis, project delivery, testing, and stakeholder management activities. Strong communication skills and experience working with senior business stakeholders. Highly Desirable: Previous MRI Horizon experience . experience migrating from MRI Horizon to Yardi. Real estate technology transformation programme experience . Exposure to institutional asset managers, real estate funds, or private assets businesses. Knowledge of Asian real estate markets and regional regulatory requirements. experience supporting multi-country Yardi deployments across Asia. Understanding of securities services, fund administration, and client onboarding processes. Ideal Candidate Profile: 5+ years' experience as a Yardi SME, Consultant, Lead, or Administrator. Strong real estate domain expertise. Comfortable operating in fast-paced transformation programmes. Able to combine strategic thinking with hands-on delivery. experienced working across Product, Operations, Technology, and Change functions. Capable of leading implementation activities while supporting broader programme delivery and stakeholder engagement. Job Title: Yardi SME Location: London, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
About the Role: We are looking for an experienced Senior MDG Architect to join our team, focusing on Business Partner, Material, and Finance data objects during the build & Test phase. In this key role, you will lead technical solutions, resolve complex issues, and ensure the performance and stability of our MDG implementation as we move toward a successful go-live. Key Responsibilities: Technical Leadership & Solution Design: Lead the technical design, development, and implementation of SAP MDG solutions for Business Partner (Customer/Vendor/Supplier), Material, and Finance (eg, GL Accounts, Cost Centers) master data objects. Translate complex business requirements into robust, scalable, and maintainable technical designs. Provide expert guidance on MDG best practices, data modelling, workflow design, and security strategies. Hands-on Development & Configuration: Design, configure, and develop complex business rules using BRF+ for data validation, derivation, and routing. Customize and enhance Web Dynpro ABAP components for MDG UI modifications, custom screens, and user experience improvements. Work with Fiori/UI5 for MDG user interfaces, dashboards, and analytics, including extension and integration. Configure and manage data replication frameworks (DRF) and other integration technologies (ALE, SOA). Client Engagement & Stakeholder Management: Serve as a trusted technical advisor to clients, effectively communicating complex technical concepts, presenting solution designs, and managing expectations. Collaborate with project managers, functional consultants, and other architects to ensure alignment and successful project delivery. Performance Optimization & Quality Assurance: Conduct performance tuning and optimization of MDG processes, workflows, and data replication. Ensure adherence to technical standards, best practices, and quality guidelines throughout the development life cycle. Participate in code reviews and provide technical mentorship to junior team members. Documentation: Create and maintain comprehensive technical design documents, specifications, test plans, and troubleshooting guides. Required Skills & Experience: Experience: 15+ years of extensive SAP experience, with a minimum of 8+ years dedicated to SAP Master Data Governance (MDG) implementations. Role Level: Proven experience as a Senior MDG Architect - C2, leading solution architecture, technical governance, and delivery assurance on large-scale SAP projects. Certifications: Mandatory:'sAP MDG Certification. Highly Desirable:'sAP S/4HANA certification. Good to Have:'sAP BTP exposure, including extension, integration, or application services relevant to SAP MDG and S/4HANA landscapes. Soft Skills: Quick Learner: Demonstrated ability to rapidly acquire new technical skills and adapt to evolving project requirements and technologies. Problem Solver: Exceptional analytical and problem-solving skills Client-Facing Communication: Excellent verbal and written communication, presentation, and interpersonal skills Leadership & Collaboration: Strong leadership qualities, with the ability to guide technical teams, foster collaboration, and drive consensus.
24/08/2026
Contractor
About the Role: We are looking for an experienced Senior MDG Architect to join our team, focusing on Business Partner, Material, and Finance data objects during the build & Test phase. In this key role, you will lead technical solutions, resolve complex issues, and ensure the performance and stability of our MDG implementation as we move toward a successful go-live. Key Responsibilities: Technical Leadership & Solution Design: Lead the technical design, development, and implementation of SAP MDG solutions for Business Partner (Customer/Vendor/Supplier), Material, and Finance (eg, GL Accounts, Cost Centers) master data objects. Translate complex business requirements into robust, scalable, and maintainable technical designs. Provide expert guidance on MDG best practices, data modelling, workflow design, and security strategies. Hands-on Development & Configuration: Design, configure, and develop complex business rules using BRF+ for data validation, derivation, and routing. Customize and enhance Web Dynpro ABAP components for MDG UI modifications, custom screens, and user experience improvements. Work with Fiori/UI5 for MDG user interfaces, dashboards, and analytics, including extension and integration. Configure and manage data replication frameworks (DRF) and other integration technologies (ALE, SOA). Client Engagement & Stakeholder Management: Serve as a trusted technical advisor to clients, effectively communicating complex technical concepts, presenting solution designs, and managing expectations. Collaborate with project managers, functional consultants, and other architects to ensure alignment and successful project delivery. Performance Optimization & Quality Assurance: Conduct performance tuning and optimization of MDG processes, workflows, and data replication. Ensure adherence to technical standards, best practices, and quality guidelines throughout the development life cycle. Participate in code reviews and provide technical mentorship to junior team members. Documentation: Create and maintain comprehensive technical design documents, specifications, test plans, and troubleshooting guides. Required Skills & Experience: Experience: 15+ years of extensive SAP experience, with a minimum of 8+ years dedicated to SAP Master Data Governance (MDG) implementations. Role Level: Proven experience as a Senior MDG Architect - C2, leading solution architecture, technical governance, and delivery assurance on large-scale SAP projects. Certifications: Mandatory:'sAP MDG Certification. Highly Desirable:'sAP S/4HANA certification. Good to Have:'sAP BTP exposure, including extension, integration, or application services relevant to SAP MDG and S/4HANA landscapes. Soft Skills: Quick Learner: Demonstrated ability to rapidly acquire new technical skills and adapt to evolving project requirements and technologies. Problem Solver: Exceptional analytical and problem-solving skills Client-Facing Communication: Excellent verbal and written communication, presentation, and interpersonal skills Leadership & Collaboration: Strong leadership qualities, with the ability to guide technical teams, foster collaboration, and drive consensus.
ISR Recruitment Ltd
Stockton-on-tees, County Durham
ICT Cyber & Information Security Manager Hybrid-Working (Stockton-on-Tees + Remote Working) £70,000 to £75,000 per year Annual bonus (c10%) and an excellent benefits package The Opportunity Our client is looking to appoint an experienced ICT Cyber & Information Security Manager to take responsibility for a broad range of cyber security, information security, risk and compliance activities across the organisation. This is a key role within the Information Security function, providing the opportunity to take ownership of security activities ranging from the ICT Annual Delivery Plan through to major business growth initiatives, including site transitions and acquisitions across the UK and internationally . You'll work closely with internal teams, senior stakeholders and external partners to strengthen the organisation's cyber and information security posture, manage risk and ensure compliance with relevant security standards and legislation. The successful candidate will combine strong technical security knowledge with excellent governance, risk management and stakeholder-management skills. Skills and Experience: Proven experience working as an Information Security Manager, Cyber Security Manager, Information Assurance Manager or equivalent . Experience leading cyber security, information security and/or compliance activities within a medium-to-large enterprise environment. Strong experience managing an enterprise information/cyber security risk register . Demonstrable experience developing and reporting Information Security metrics and KPIs . Experience leading or coordinating offensive security activities , vulnerability assessments and penetration testing programmes. Strong practical knowledge of Information Security Management Systems (ISMS) . Experience implementing, maintaining and continually improving an ISMS. Experience preparing for and participating in internal and external security audits . Strong knowledge of ISO 27002 and experience delivering against its requirements. Strong knowledge of Cyber Essentials/Cyber Essentials Plus . Experience working with NIST security frameworks. Knowledge of CAF/Cyber Assessment Framework and its application to organisational security. Understanding of NIS2 , GDPR and the Data Protection Act. Experience developing and testing incident response and business continuity plans . Strong understanding of cyber security risk, governance, controls and remediation. Excellent stakeholder management and communication skills. Ability to work across technical and non-technical teams and translate security requirements into practical business outcomes. Qualifications Professional security qualifications such as the following would be highly desirable: CISSP CISM CISA ISO 27001/27002-related qualifications Other recognised cyber security, information assurance or risk-management certifications Role and Responsibilities: Act as a key pillar of the organisation's Information Security programme, driving and managing cyber and information security activities. Work collaboratively with internal teams and external partners to deliver security initiatives and improvements. Develop, review and rehearse incident response plans , ensuring the organisation is prepared to detect, investigate and respond effectively to cyber incidents and data breaches. Work with relevant teams to review, test and improve Business Continuity, Recovery Time Objective (RTO) and Recovery Time Strategy (RTS) arrangements. Conduct and support security risk assessments and vulnerability assessments to identify threats, vulnerabilities and areas for improvement. Develop and implement appropriate risk mitigation strategies. Manage and maintain ICT Cyber & Data Security Risk Registers , ensuring risks are appropriately assessed, owned, mitigated and reported. Review, develop, implement and maintain cyber security, information security, data protection and compliance policies. Monitor changes in the regulatory and threat landscape and assess their impact on the organisation. Ensure compliance with relevant legislation, regulations, frameworks and security standards, including GDPR, Data Protection Act, NIS2, NIST, Cyber Essentials and ISO 27002 . Lead and coordinate information security metrics, reporting and management information. Support and oversee offensive security activities, vulnerability management and security testing. Maintain and continuously improve the organisation's Information Security Management System (ISMS) . Lead or participate in internal and external security audits and assessments, including ISO 27002 and Cyber Essentials Plus . Provide security input into business change, technology projects, acquisitions, site transitions and other strategic initiatives. Work with stakeholders to embed security by design across ICT and wider business activities. Provide expert advice, guidance and challenge to colleagues and senior stakeholders on cyber and information security matters. Applications: To learn more about our established client and this newly created role working as a IT Security Manager for our client based in the Teesside/County Durham area (with excellent flexible/remote working options available); please call and speak with Edward Laing here at ISR Recruitment to learn more or please send through a copy of your latest CV and/or share your online business profile for a call back in the very strictest of confidence.
24/08/2026
Full time
ICT Cyber & Information Security Manager Hybrid-Working (Stockton-on-Tees + Remote Working) £70,000 to £75,000 per year Annual bonus (c10%) and an excellent benefits package The Opportunity Our client is looking to appoint an experienced ICT Cyber & Information Security Manager to take responsibility for a broad range of cyber security, information security, risk and compliance activities across the organisation. This is a key role within the Information Security function, providing the opportunity to take ownership of security activities ranging from the ICT Annual Delivery Plan through to major business growth initiatives, including site transitions and acquisitions across the UK and internationally . You'll work closely with internal teams, senior stakeholders and external partners to strengthen the organisation's cyber and information security posture, manage risk and ensure compliance with relevant security standards and legislation. The successful candidate will combine strong technical security knowledge with excellent governance, risk management and stakeholder-management skills. Skills and Experience: Proven experience working as an Information Security Manager, Cyber Security Manager, Information Assurance Manager or equivalent . Experience leading cyber security, information security and/or compliance activities within a medium-to-large enterprise environment. Strong experience managing an enterprise information/cyber security risk register . Demonstrable experience developing and reporting Information Security metrics and KPIs . Experience leading or coordinating offensive security activities , vulnerability assessments and penetration testing programmes. Strong practical knowledge of Information Security Management Systems (ISMS) . Experience implementing, maintaining and continually improving an ISMS. Experience preparing for and participating in internal and external security audits . Strong knowledge of ISO 27002 and experience delivering against its requirements. Strong knowledge of Cyber Essentials/Cyber Essentials Plus . Experience working with NIST security frameworks. Knowledge of CAF/Cyber Assessment Framework and its application to organisational security. Understanding of NIS2 , GDPR and the Data Protection Act. Experience developing and testing incident response and business continuity plans . Strong understanding of cyber security risk, governance, controls and remediation. Excellent stakeholder management and communication skills. Ability to work across technical and non-technical teams and translate security requirements into practical business outcomes. Qualifications Professional security qualifications such as the following would be highly desirable: CISSP CISM CISA ISO 27001/27002-related qualifications Other recognised cyber security, information assurance or risk-management certifications Role and Responsibilities: Act as a key pillar of the organisation's Information Security programme, driving and managing cyber and information security activities. Work collaboratively with internal teams and external partners to deliver security initiatives and improvements. Develop, review and rehearse incident response plans , ensuring the organisation is prepared to detect, investigate and respond effectively to cyber incidents and data breaches. Work with relevant teams to review, test and improve Business Continuity, Recovery Time Objective (RTO) and Recovery Time Strategy (RTS) arrangements. Conduct and support security risk assessments and vulnerability assessments to identify threats, vulnerabilities and areas for improvement. Develop and implement appropriate risk mitigation strategies. Manage and maintain ICT Cyber & Data Security Risk Registers , ensuring risks are appropriately assessed, owned, mitigated and reported. Review, develop, implement and maintain cyber security, information security, data protection and compliance policies. Monitor changes in the regulatory and threat landscape and assess their impact on the organisation. Ensure compliance with relevant legislation, regulations, frameworks and security standards, including GDPR, Data Protection Act, NIS2, NIST, Cyber Essentials and ISO 27002 . Lead and coordinate information security metrics, reporting and management information. Support and oversee offensive security activities, vulnerability management and security testing. Maintain and continuously improve the organisation's Information Security Management System (ISMS) . Lead or participate in internal and external security audits and assessments, including ISO 27002 and Cyber Essentials Plus . Provide security input into business change, technology projects, acquisitions, site transitions and other strategic initiatives. Work with stakeholders to embed security by design across ICT and wider business activities. Provide expert advice, guidance and challenge to colleagues and senior stakeholders on cyber and information security matters. Applications: To learn more about our established client and this newly created role working as a IT Security Manager for our client based in the Teesside/County Durham area (with excellent flexible/remote working options available); please call and speak with Edward Laing here at ISR Recruitment to learn more or please send through a copy of your latest CV and/or share your online business profile for a call back in the very strictest of confidence.
We are looking for a Zscaler Engineer to join the Cyber team on a contract basis to to provide technical leadership for the migration of web Proxy services from a Legacy Trend solution to Zscaler Internet Access (ZIA ) , ensuring effective coordination of engineering teams, data-driven technical planning, and successful migration execution within a structured delivery environment. Location: Preston - ad hoc travel to site - mainly remote Duration: 6 months Day rate £450 -500 a day - Inside IR35 Key Skills & Experience Required Deep technical expertise in: Zscaler ZIA and ZPA (CASB desirable) Identity integration (Entra ID, SSO, SCIM, Conditional Access) Azure IaaS and networking (VPN Gateway, routing, connectivity design) Strong working knowledge of: Enterprise networking (routing, switching, Firewalls) Security operations, logging, and SIEM integration Proven experience leading engineering teams across infrastructure/network/security transformations Strong data handling capability, including advanced Excel for engineering control and analysis Ability to operate effectively within ambiguous, evolving technical environments Strong knowledge of Excel for Data Analysis The Zscaler Engineer role will be required to and to demonstrate that they can undertake the following; Technical Leadership Provide hands-on technical leadership across Infrastructure and Network Engineering teams, guiding in resolving technical issues and design challenges Provide subject matter expertise across Zscaler (ZIA, ZPA, and CASB) and Azure Review the relevant Zscaler Designs and act as the escalation point for technical migration challenges Migration Delivery Work with the PM to plan and then oversee execution of the Proxy migration workstream across both the on-premises and Azure estates Technical management of the migration waves, cutover activities, and rollback planning Ensure minimal service disruption and alignment with security standards Coordinate interdependencies with infrastructure, application, and network teams Data Management & Planning Own and govern the core engineering dataset (Excel-based) supporting migration Develop and maintain technical artefacts and engineering controls to support engineering decision-making Governance & Reporting Provide technical assurance and reporting into the project manager Identify and manage technical risks, issues, and constraints Ensure consistency and quality across project engineering outputs Deliverables Technical server migration control dataset Maintained and validated migration dataset Technical progress reporting (status, risks, issues, dependencies) Successful migration of in-scope services to ZIA Post-migration validation and issue resolution For further information please contact Sarah Owen (see below)
24/08/2026
Contractor
We are looking for a Zscaler Engineer to join the Cyber team on a contract basis to to provide technical leadership for the migration of web Proxy services from a Legacy Trend solution to Zscaler Internet Access (ZIA ) , ensuring effective coordination of engineering teams, data-driven technical planning, and successful migration execution within a structured delivery environment. Location: Preston - ad hoc travel to site - mainly remote Duration: 6 months Day rate £450 -500 a day - Inside IR35 Key Skills & Experience Required Deep technical expertise in: Zscaler ZIA and ZPA (CASB desirable) Identity integration (Entra ID, SSO, SCIM, Conditional Access) Azure IaaS and networking (VPN Gateway, routing, connectivity design) Strong working knowledge of: Enterprise networking (routing, switching, Firewalls) Security operations, logging, and SIEM integration Proven experience leading engineering teams across infrastructure/network/security transformations Strong data handling capability, including advanced Excel for engineering control and analysis Ability to operate effectively within ambiguous, evolving technical environments Strong knowledge of Excel for Data Analysis The Zscaler Engineer role will be required to and to demonstrate that they can undertake the following; Technical Leadership Provide hands-on technical leadership across Infrastructure and Network Engineering teams, guiding in resolving technical issues and design challenges Provide subject matter expertise across Zscaler (ZIA, ZPA, and CASB) and Azure Review the relevant Zscaler Designs and act as the escalation point for technical migration challenges Migration Delivery Work with the PM to plan and then oversee execution of the Proxy migration workstream across both the on-premises and Azure estates Technical management of the migration waves, cutover activities, and rollback planning Ensure minimal service disruption and alignment with security standards Coordinate interdependencies with infrastructure, application, and network teams Data Management & Planning Own and govern the core engineering dataset (Excel-based) supporting migration Develop and maintain technical artefacts and engineering controls to support engineering decision-making Governance & Reporting Provide technical assurance and reporting into the project manager Identify and manage technical risks, issues, and constraints Ensure consistency and quality across project engineering outputs Deliverables Technical server migration control dataset Maintained and validated migration dataset Technical progress reporting (status, risks, issues, dependencies) Successful migration of in-scope services to ZIA Post-migration validation and issue resolution For further information please contact Sarah Owen (see below)
Business Development Manager This role is a home-based role covering London Candidates need to hold a FULL UK DRIVING LICENCE and live within a commutable distance of London Basic salary £60,000 to £70,000 plus annual profit share, company car, 33 days holidays, excellent pension, laptop, mobile. Candidates must be prepared to travel at least 3 days per week and entertain customers during evenings 1 night per month. My client is a leading distributor of fibre and copper network products and cabling solutions for the telecom, security and network cabling markets and offer complete installation and testing solutions, including cable, connectors, panels, cabinets, and related items. They are now seeking a Business Development Manager with proven external sales experience working within the electrical wholesale or data networks background, with experience of selling into installers, and engaging with specifiers. A technical sales background, a degree or HNC/HND in a relevant technical subject would be desirable. As Business Development Manager, you will supply IT infrastructure products including fibre optic and copper cabling solutions for data centres and office buildings by: Developing close relationships with suppliers, major installers/system integrators and, where possible, end users Building product and brand awareness with consultants and specifiers on active projects Expanding the customer database Candidate Profile Communication and relationship building Excellent verbal and written communication skills, with a confident and professional telephone manner. A natural networker who builds strong relationships and delivers exceptional service across a diverse customer base. Personal attributes Positive, hard-working and calm under pressure. Dynamic, personable, and motivated by achievement and success. Commercial and sales capability Proven track record of delivering profitable sales growth by developing existing customers and securing new business. Able to present technology solutions and business concepts to prospective clients at every level. Numerate, commercially aware, and entrepreneurial, with the drive to identify and maximise new opportunities. Technical credibility Technically aware and confident discussing solutions with customer technical teams. Credible with customers and colleagues, with knowledge of security products and related industry solutions. Experienced of collaborating with key suppliers and vendors. Relationship management Builds strong strategic relationships with customers, decision makers, and colleagues. Identifies key stakeholders within target accounts and builds relationships that support long-term growth. Hard-working, personable, and focused on delivering exceptional customer service across a diverse customer base. Communication and teamwork Excellent communicator, able to work remotely, manage virtual teams and collaborate effectively as part of a wider team. Duties Sales performance and growth Achieve gross profit objectives in line with agreed targets. Grow revenue and gross profit from existing customers. Expand the customer database by identifying and contacting new prospects and additional contacts within existing accounts. Key account partnerships Develop long-term partnerships with target key accounts, including end users and installers. Provide technical product and tailored solution proposals that position the company and its partners to win future business through a differentiated offer. Understand each prospect s needs, goals, plans, challenges, timelines, budgets and key decision makers or influencers to deliver added customer value and maximise margin potential. Pipeline and project delivery Work with suppliers, installers and, where possible, end users to research potential projects and build a measurable sales pipeline aligned with company targets. Anticipate project requirements and coordinate internal and supplier actions to support excellent project delivery, key account management, and customer satisfaction. Position the company as a preferred partner for project delivery, customer service, and technical support.
24/08/2026
Full time
Business Development Manager This role is a home-based role covering London Candidates need to hold a FULL UK DRIVING LICENCE and live within a commutable distance of London Basic salary £60,000 to £70,000 plus annual profit share, company car, 33 days holidays, excellent pension, laptop, mobile. Candidates must be prepared to travel at least 3 days per week and entertain customers during evenings 1 night per month. My client is a leading distributor of fibre and copper network products and cabling solutions for the telecom, security and network cabling markets and offer complete installation and testing solutions, including cable, connectors, panels, cabinets, and related items. They are now seeking a Business Development Manager with proven external sales experience working within the electrical wholesale or data networks background, with experience of selling into installers, and engaging with specifiers. A technical sales background, a degree or HNC/HND in a relevant technical subject would be desirable. As Business Development Manager, you will supply IT infrastructure products including fibre optic and copper cabling solutions for data centres and office buildings by: Developing close relationships with suppliers, major installers/system integrators and, where possible, end users Building product and brand awareness with consultants and specifiers on active projects Expanding the customer database Candidate Profile Communication and relationship building Excellent verbal and written communication skills, with a confident and professional telephone manner. A natural networker who builds strong relationships and delivers exceptional service across a diverse customer base. Personal attributes Positive, hard-working and calm under pressure. Dynamic, personable, and motivated by achievement and success. Commercial and sales capability Proven track record of delivering profitable sales growth by developing existing customers and securing new business. Able to present technology solutions and business concepts to prospective clients at every level. Numerate, commercially aware, and entrepreneurial, with the drive to identify and maximise new opportunities. Technical credibility Technically aware and confident discussing solutions with customer technical teams. Credible with customers and colleagues, with knowledge of security products and related industry solutions. Experienced of collaborating with key suppliers and vendors. Relationship management Builds strong strategic relationships with customers, decision makers, and colleagues. Identifies key stakeholders within target accounts and builds relationships that support long-term growth. Hard-working, personable, and focused on delivering exceptional customer service across a diverse customer base. Communication and teamwork Excellent communicator, able to work remotely, manage virtual teams and collaborate effectively as part of a wider team. Duties Sales performance and growth Achieve gross profit objectives in line with agreed targets. Grow revenue and gross profit from existing customers. Expand the customer database by identifying and contacting new prospects and additional contacts within existing accounts. Key account partnerships Develop long-term partnerships with target key accounts, including end users and installers. Provide technical product and tailored solution proposals that position the company and its partners to win future business through a differentiated offer. Understand each prospect s needs, goals, plans, challenges, timelines, budgets and key decision makers or influencers to deliver added customer value and maximise margin potential. Pipeline and project delivery Work with suppliers, installers and, where possible, end users to research potential projects and build a measurable sales pipeline aligned with company targets. Anticipate project requirements and coordinate internal and supplier actions to support excellent project delivery, key account management, and customer satisfaction. Position the company as a preferred partner for project delivery, customer service, and technical support.
Fortinet Network Security Engineer Permanent Remote / UK Travel Are you an experienced Fortinet Network Security Engineer looking to join a rapidly growing consultancy delivering complex infrastructure and security projects? This is an exciting opportunity to work alongside highly experienced engineers, leading the design, implementation and support of enterprise-grade Fortinet environments for a diverse client base, including secure and highly regulated organisations. As a Fortinet Network Security Engineer, you'll work on a mixture of remote and customer-site projects, taking ownership of solutions from design through to delivery while influencing technical decisions and supporting continuous improvement. Key Responsibilities: Design, deploy, configure and support FortiGate firewalls across complex customer environments. Implement and maintain firewall policies, security profiles, VPNs (IPSec and SSL), SD-WAN and High Availability (HA) solutions. Manage and support the wider Fortinet ecosystem, including FortiAnalyzer, FortiManager, FortiClient EMS and FortiSwitch/FortiAP where required. Perform firewall reviews, optimisation and security hardening following best practice. Monitor security events, investigate incidents and support root cause analysis. Produce and maintain technical documentation, network diagrams and change records. Support compliance initiatives including ISO 27001, Cyber Essentials Plus and GDPR. Lead technical delivery on customer sites and provide guidance throughout project lifecycles. Collaborate with internal teams and customers to improve network resilience, security and performance. Support firmware lifecycle management, patching and vulnerability remediation. Key Requirements: Proven experience as a Fortinet Network Security Engineer or similar network security position. Strong hands-on experience with FortiGate firewalls and FortiAnalyzer in production environments. Excellent understanding of TCP/IP, routing, switching, VPNs, NAT, IDS/IPS and network security principles. Experience deploying SD-WAN and managing multi-site network environments. Ability to design and deliver network infrastructure projects from start to finish. Strong troubleshooting skills across both network and security technologies. Experience with physical infrastructure as well as cloud networking. Knowledge of Microsoft 365, Intune and MDM technologies would be beneficial. Experience with Proxmox, Azure or AWS would be advantageous. Previous experience within an MSP or multi-client environment is desirable. Current SC clearance or SC Clearance eligibility. Willingness to travel to customer sites across the UK as required. Fortinet Network Security Engineer Permanent Remote / UK Travel Apply today to speak with VIQU in confidence or contact Belle Hegarty via the VIQU website. Know someone exceptional for this Fortinet Network Security Engineer position? Refer them and receive up to £1,000 if successful (terms apply). Follow us on IT Recruitment for more exciting opportunities.
24/08/2026
Full time
Fortinet Network Security Engineer Permanent Remote / UK Travel Are you an experienced Fortinet Network Security Engineer looking to join a rapidly growing consultancy delivering complex infrastructure and security projects? This is an exciting opportunity to work alongside highly experienced engineers, leading the design, implementation and support of enterprise-grade Fortinet environments for a diverse client base, including secure and highly regulated organisations. As a Fortinet Network Security Engineer, you'll work on a mixture of remote and customer-site projects, taking ownership of solutions from design through to delivery while influencing technical decisions and supporting continuous improvement. Key Responsibilities: Design, deploy, configure and support FortiGate firewalls across complex customer environments. Implement and maintain firewall policies, security profiles, VPNs (IPSec and SSL), SD-WAN and High Availability (HA) solutions. Manage and support the wider Fortinet ecosystem, including FortiAnalyzer, FortiManager, FortiClient EMS and FortiSwitch/FortiAP where required. Perform firewall reviews, optimisation and security hardening following best practice. Monitor security events, investigate incidents and support root cause analysis. Produce and maintain technical documentation, network diagrams and change records. Support compliance initiatives including ISO 27001, Cyber Essentials Plus and GDPR. Lead technical delivery on customer sites and provide guidance throughout project lifecycles. Collaborate with internal teams and customers to improve network resilience, security and performance. Support firmware lifecycle management, patching and vulnerability remediation. Key Requirements: Proven experience as a Fortinet Network Security Engineer or similar network security position. Strong hands-on experience with FortiGate firewalls and FortiAnalyzer in production environments. Excellent understanding of TCP/IP, routing, switching, VPNs, NAT, IDS/IPS and network security principles. Experience deploying SD-WAN and managing multi-site network environments. Ability to design and deliver network infrastructure projects from start to finish. Strong troubleshooting skills across both network and security technologies. Experience with physical infrastructure as well as cloud networking. Knowledge of Microsoft 365, Intune and MDM technologies would be beneficial. Experience with Proxmox, Azure or AWS would be advantageous. Previous experience within an MSP or multi-client environment is desirable. Current SC clearance or SC Clearance eligibility. Willingness to travel to customer sites across the UK as required. Fortinet Network Security Engineer Permanent Remote / UK Travel Apply today to speak with VIQU in confidence or contact Belle Hegarty via the VIQU website. Know someone exceptional for this Fortinet Network Security Engineer position? Refer them and receive up to £1,000 if successful (terms apply). Follow us on IT Recruitment for more exciting opportunities.
Enterprise Data Enablement Architect - MUST HAVE SC CLEARANCE - Telford and remote - 6 months+/RATE: £610 per day inside IR35 One of our Blue Chip Clients is urgently looking for a Enterprise Data Enablement Architect. Please find some details below: Clearance Required: Current SC. Candidates will not be able to start until their SC clearance has been transferred/shared Duration: 6 months Location: Telford - 2 days onsite per week Job Description: The Client-Side Enterprise Data Enablement Architect is responsible for defining, governing and evolving data architecture capability across a complex enterprise landscape, working within Data Platform Services on behalf of the client. The role provides the link between enterprise strategy, architecture, delivery and operations, ensuring that data solutions align with enterprise standards, support business outcomes and enable effective transformation. The role provides client-side leadership across data architecture, solution governance, stakeholder engagement and strategic planning, while supporting the adoption of modern data technologies across cloud, on-premise and as-a-service platforms within Data Platform Services. Key Responsibilities Enterprise Data Architecture Define, own and maintain enterprise data architecture standards, principles and patterns. Ensure data architecture aligns with organisational architecture policies, governance frameworks and delivery methodologies. Support the evolution of enterprise data capabilities, including data products, metadata management, data fabric and data virtualisation approaches. Architecture Governance and Assurance Review proposed solutions and designs to ensure compliance with agreed architecture standards. Provide architecture assurance throughout delivery life cycles. Contribute to design authorities and governance forums. Support the establishment and operation of effective design governance processes and controls. Strategic Planning and Roadmapping Develop and maintain strategic roadmaps for enterprise data platforms and data products. Assess the impact of business and technology change across the enterprise data landscape. Support long-term technology investment planning and capability development. Stakeholder Engagement Engage with Data Platform Services, enterprise architects, programme teams, project managers, security teams, suppliers, vendors and business stakeholders. Represent data architecture within business workshops and architecture forums. Influence decision-making and support high-level solution design activities. Build strong collaborative relationships across technical and non-technical communities. Change Enablement Support change programmes through the production and review of architecture artefacts and documentation. Assess impacts to applications, data assets and business processes. Ensure architectural implications of change are understood and appropriately managed. Vendor and Supplier Management Support supplier engagement and technical governance activities. Provide guidance relating to licensing implications and technology adoption. Maintain effective engagement with strategic technology partners and vendors. Technical Leadership Contribute to the Data Architecture Community of Practice. Mentor and support architects, engineers and technical teams. Promote best practice, innovation and continuous improvement within the organisation. Provide expert advice and guidance on architectural and service management matters. Transformation and Continuous Improvement Support organisational transformation initiatives and strategic change programmes. Identify opportunities to improve data management, architecture practices and delivery approaches. Contribute to the development of enterprise architecture capabilities and operating models. Key Skills and Experience Essential Strong experience in enterprise data architecture within complex organisations. Ability to rapidly understand large-scale IT and data estates spanning on-premise, cloud and SaaS environments. Experience assessing and managing the impact of change across enterprise application and data landscapes. Knowledge of cloud architecture patterns, particularly AWS and Azure. Understanding of data management concepts, including data fabric, data virtualisation, metadata management, data integration and governance. Proven experience of architecture governance and design assurance processes. Strong stakeholder management and influencing skills. Experience working across multiple delivery teams, suppliers and business functions. Excellent written and verbal communication skills. Desirable Experience operating within regulated or large public-sector environments. Knowledge of modern data platform technologies and operating models. Experience supporting commercial, procurement or licensing activities. Contribution to architecture communities of practice or professional bodies. Professional Competencies Enterprise data architecture and standards Architecture governance and assurance Strategic planning and roadmapping Stakeholder engagement and influencing Change impact assessment Vendor and commercial management Technical leadership and mentoring Continuous improvement and transformation leadership Cloud architecture, particularly AWS and Azure Enterprise data management and governance Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
24/08/2026
Contractor
Enterprise Data Enablement Architect - MUST HAVE SC CLEARANCE - Telford and remote - 6 months+/RATE: £610 per day inside IR35 One of our Blue Chip Clients is urgently looking for a Enterprise Data Enablement Architect. Please find some details below: Clearance Required: Current SC. Candidates will not be able to start until their SC clearance has been transferred/shared Duration: 6 months Location: Telford - 2 days onsite per week Job Description: The Client-Side Enterprise Data Enablement Architect is responsible for defining, governing and evolving data architecture capability across a complex enterprise landscape, working within Data Platform Services on behalf of the client. The role provides the link between enterprise strategy, architecture, delivery and operations, ensuring that data solutions align with enterprise standards, support business outcomes and enable effective transformation. The role provides client-side leadership across data architecture, solution governance, stakeholder engagement and strategic planning, while supporting the adoption of modern data technologies across cloud, on-premise and as-a-service platforms within Data Platform Services. Key Responsibilities Enterprise Data Architecture Define, own and maintain enterprise data architecture standards, principles and patterns. Ensure data architecture aligns with organisational architecture policies, governance frameworks and delivery methodologies. Support the evolution of enterprise data capabilities, including data products, metadata management, data fabric and data virtualisation approaches. Architecture Governance and Assurance Review proposed solutions and designs to ensure compliance with agreed architecture standards. Provide architecture assurance throughout delivery life cycles. Contribute to design authorities and governance forums. Support the establishment and operation of effective design governance processes and controls. Strategic Planning and Roadmapping Develop and maintain strategic roadmaps for enterprise data platforms and data products. Assess the impact of business and technology change across the enterprise data landscape. Support long-term technology investment planning and capability development. Stakeholder Engagement Engage with Data Platform Services, enterprise architects, programme teams, project managers, security teams, suppliers, vendors and business stakeholders. Represent data architecture within business workshops and architecture forums. Influence decision-making and support high-level solution design activities. Build strong collaborative relationships across technical and non-technical communities. Change Enablement Support change programmes through the production and review of architecture artefacts and documentation. Assess impacts to applications, data assets and business processes. Ensure architectural implications of change are understood and appropriately managed. Vendor and Supplier Management Support supplier engagement and technical governance activities. Provide guidance relating to licensing implications and technology adoption. Maintain effective engagement with strategic technology partners and vendors. Technical Leadership Contribute to the Data Architecture Community of Practice. Mentor and support architects, engineers and technical teams. Promote best practice, innovation and continuous improvement within the organisation. Provide expert advice and guidance on architectural and service management matters. Transformation and Continuous Improvement Support organisational transformation initiatives and strategic change programmes. Identify opportunities to improve data management, architecture practices and delivery approaches. Contribute to the development of enterprise architecture capabilities and operating models. Key Skills and Experience Essential Strong experience in enterprise data architecture within complex organisations. Ability to rapidly understand large-scale IT and data estates spanning on-premise, cloud and SaaS environments. Experience assessing and managing the impact of change across enterprise application and data landscapes. Knowledge of cloud architecture patterns, particularly AWS and Azure. Understanding of data management concepts, including data fabric, data virtualisation, metadata management, data integration and governance. Proven experience of architecture governance and design assurance processes. Strong stakeholder management and influencing skills. Experience working across multiple delivery teams, suppliers and business functions. Excellent written and verbal communication skills. Desirable Experience operating within regulated or large public-sector environments. Knowledge of modern data platform technologies and operating models. Experience supporting commercial, procurement or licensing activities. Contribution to architecture communities of practice or professional bodies. Professional Competencies Enterprise data architecture and standards Architecture governance and assurance Strategic planning and roadmapping Stakeholder engagement and influencing Change impact assessment Vendor and commercial management Technical leadership and mentoring Continuous improvement and transformation leadership Cloud architecture, particularly AWS and Azure Enterprise data management and governance Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
X2 Fortinet Security Consultant & Engineer - FortiGate, FortiManager, FortiAnalyzer - NSE 6/7 - £50,000 - £75,000 + Car Allowance + Bonus - North West - 2 days in the office, both located in the North West Do you want to be one of the Fortinet experts within a Fortinet Expert Partner? Do you want to lead/work on multiple Fortinet projects? My Fortinet Expert Partner is looking for x2 Fortinet Security Consultants & Engineers - An Fortinet Engineer and Design & Implementation Engineer. Solid experience in FortiGate, FortiManager, FortiAnalyzer and with considerable/extensive report writing and design & implementation. You will be leading, designing, and implementing security architecture projects and offer practical experience of Fortinet's security portfolio, FortiGate, FortiManager and FortiAnalyzer Lots of training and development in this role, with the opportunity to upskill and earn additional Fortinet certs! Skills & Duties: Fortinet - NSE 6 or 7 FortiGate, FortiManager, FortiAnalyzer Security Networking background Design, implement, and support network security architecture Lead, Plan, Design, and Implement Security Architecture to external customers as part of the Professional Services team. Be able to undergo DBS clearance. NPPV3 - will need to be undertaken post probation SDWAN/SASE - Nice to have This business operates out of two sites, and you will be working on a Hybrid basis and will be aligned to one of the offices and able to expense to the other. You will be expected to help occasionally with some final escalation when in the office 2 days per week, along with mentoring and team collaboration! Please hit the button to Apply and/or call Tim Cazemage at InfraView for further info. X2 Fortinet Security Engineer - FortiGate, FortiManager, FortiAnalyzer -, NSE 6/7 - £50,000 - £75,000 - North West
24/08/2026
Full time
X2 Fortinet Security Consultant & Engineer - FortiGate, FortiManager, FortiAnalyzer - NSE 6/7 - £50,000 - £75,000 + Car Allowance + Bonus - North West - 2 days in the office, both located in the North West Do you want to be one of the Fortinet experts within a Fortinet Expert Partner? Do you want to lead/work on multiple Fortinet projects? My Fortinet Expert Partner is looking for x2 Fortinet Security Consultants & Engineers - An Fortinet Engineer and Design & Implementation Engineer. Solid experience in FortiGate, FortiManager, FortiAnalyzer and with considerable/extensive report writing and design & implementation. You will be leading, designing, and implementing security architecture projects and offer practical experience of Fortinet's security portfolio, FortiGate, FortiManager and FortiAnalyzer Lots of training and development in this role, with the opportunity to upskill and earn additional Fortinet certs! Skills & Duties: Fortinet - NSE 6 or 7 FortiGate, FortiManager, FortiAnalyzer Security Networking background Design, implement, and support network security architecture Lead, Plan, Design, and Implement Security Architecture to external customers as part of the Professional Services team. Be able to undergo DBS clearance. NPPV3 - will need to be undertaken post probation SDWAN/SASE - Nice to have This business operates out of two sites, and you will be working on a Hybrid basis and will be aligned to one of the offices and able to expense to the other. You will be expected to help occasionally with some final escalation when in the office 2 days per week, along with mentoring and team collaboration! Please hit the button to Apply and/or call Tim Cazemage at InfraView for further info. X2 Fortinet Security Engineer - FortiGate, FortiManager, FortiAnalyzer -, NSE 6/7 - £50,000 - £75,000 - North West
Job title: Business Development Manager Location : Dover Salary: up to 52,000 + annual bonus Hours : Monday to Friday, 37.5 hours per week Hybrid: Yes Benefits: 5 weeks annual leave + bank holidays Birthday leave Free parking Generous contributory pension scheme Private health care Life assurance Employee assistance programme Third party discounts Cycle to work scheme Benefits and reward platform Employee volunteering scheme Key responsibilities as the Business Development Manager would be: Maintain engagement with customers to identify service improvements. Identify and qualify new leads through networking and market insights. Attend customer meetings 1-2 times per week. Support with the preparation of proposals, tenders and customer presentations. Support customer onboarding and align operational requirements. Attend 2-3 industry and trade events per year, ensuring leads are captured and followed up. Gather operational and financial data to support business cases and forecasting. Contribute to sales pipeline updates and support negotiations. Support rate and tariff updates. Maintain accurate KPI tracking for customer accounts within the CRM. Gather and share market intelligence on competitors and opportunities. Ensure compliance with relevant quality, safety, security and sustainability standards. Support commercial project delivery by coordinating tasks and monitoring progress. Support strategic initiatives led by the Head of Business Development. Experience and skills required: Experience of account management or business development across Logistics or Supply Chain Strong relationship management skills. Understanding of basic financial principles. Passion for growth, innovation and developing new solutions. Strong analytical skills with the ability to interpret market data. Skilled in negotiation and constructive conflict management. Strong written and verbal communication skills. Excellent planning, organisation and attention to detail. Role model for integrity, respect and positive team culture. A full UK driving licence. Desirable: Project management experience Knowledge of quality, security or food safety standards Understanding of regulatory frameworks Next steps: If this sounds like the ideal position for you and you have the experience outlined above, then please apply and you will be contacted by a member of our team if your CV matches our requirements. If you would like any further information before applying, then please call Ellie - Permanent Consultant on (phone number removed) or email (url removed) New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles. The role is subject to a medical assessment including a Drug and Alcohol test, and a background security check to obtain a dock pass.
24/08/2026
Full time
Job title: Business Development Manager Location : Dover Salary: up to 52,000 + annual bonus Hours : Monday to Friday, 37.5 hours per week Hybrid: Yes Benefits: 5 weeks annual leave + bank holidays Birthday leave Free parking Generous contributory pension scheme Private health care Life assurance Employee assistance programme Third party discounts Cycle to work scheme Benefits and reward platform Employee volunteering scheme Key responsibilities as the Business Development Manager would be: Maintain engagement with customers to identify service improvements. Identify and qualify new leads through networking and market insights. Attend customer meetings 1-2 times per week. Support with the preparation of proposals, tenders and customer presentations. Support customer onboarding and align operational requirements. Attend 2-3 industry and trade events per year, ensuring leads are captured and followed up. Gather operational and financial data to support business cases and forecasting. Contribute to sales pipeline updates and support negotiations. Support rate and tariff updates. Maintain accurate KPI tracking for customer accounts within the CRM. Gather and share market intelligence on competitors and opportunities. Ensure compliance with relevant quality, safety, security and sustainability standards. Support commercial project delivery by coordinating tasks and monitoring progress. Support strategic initiatives led by the Head of Business Development. Experience and skills required: Experience of account management or business development across Logistics or Supply Chain Strong relationship management skills. Understanding of basic financial principles. Passion for growth, innovation and developing new solutions. Strong analytical skills with the ability to interpret market data. Skilled in negotiation and constructive conflict management. Strong written and verbal communication skills. Excellent planning, organisation and attention to detail. Role model for integrity, respect and positive team culture. A full UK driving licence. Desirable: Project management experience Knowledge of quality, security or food safety standards Understanding of regulatory frameworks Next steps: If this sounds like the ideal position for you and you have the experience outlined above, then please apply and you will be contacted by a member of our team if your CV matches our requirements. If you would like any further information before applying, then please call Ellie - Permanent Consultant on (phone number removed) or email (url removed) New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles. The role is subject to a medical assessment including a Drug and Alcohol test, and a background security check to obtain a dock pass.
Adecco are pleased to be recruiting for a IT Technician to work within the Lincolnshire Police Force Location: Nettleham, Lincoln Contract Type: Temporary (May 2027) Hourly Rate: 14.74 per hour Working Pattern: Full Time 37 hours per week, Monday to Friday 8am to 5pm Driving Required: Yes, FULL UK Licence Please note this role is subject to Police Vetting, you need to have resided within the UK for a minimum of 5 years continually Our client, a key player in public services, is seeking a dedicated and skilled IT Technician to join their Information Technology department. This is an exciting opportunity for individuals with a passion for technology and a commitment to delivering outstanding IT support. Role Overview: The IT Technician will play a vital role in providing operational and technical support across all IT services. The successful candidate will ensure that operational issues and queries are addressed swiftly and effectively, contributing to the smooth running of services. Key Responsibilities: Provide expert advice and guidance to users on the effective use of IT systems, products, and services. Manage endpoints using various technologies, including InTune, SCCM, Knox, and Azure-based administration. Oversee the Airwave estate with Radio Manager and manage the Windows 10 OS lifecycle, including application testing and security device control. Assist in deploying VOIP telephony, laptops, mobiles, Mobile Data Terminals, and hardware refresh technology. Maintain comprehensive documentation, including asset registers and technical documentation. Keep users informed of progress during their requests, ensuring transparency and excellent customer service. Offer innovative solutions to problems and provide technical support for project implementations. Participate in the IT out-of-hours on-call service rota for user and colleague assistance. Essential Qualifications & Skills: A Level or equivalent in a technology discipline (Desirable). Experience in IT support within a policing environment (Desirable). Proficient in endpoint management and software/application installation via tools such as SCCM/Active Directory/InTune (Essential). Strong knowledge of Microsoft operating systems, particularly Windows 10 and O365 (Essential). Familiarity with network topologies related to WAN/LAN, including TCPIP and Ethernet (Essential). Excellent communication skills, with the ability to engage effectively at all levels of the organisation (Essential). Full UK driving licence is required for travel to various sites (Essential). Why This Role? This position offers a unique chance to contribute to the public sector while enhancing your technical skills in a dynamic environment. The role is integral to ensuring that technology serves its purpose in supporting the organisation's mission. Join Our Client's Mission! If you have a knack for problem-solving and a passion for technology, this could be the perfect opportunity for you. Our client values innovation and is committed to maintaining the highest professional standards in service to the public. To Apply: Interested candidates are encouraged to apply as soon as possible, as this is a temporary position with the potential for growth and development in the public services sector. Take this chance to make a difference! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
24/08/2026
Seasonal
Adecco are pleased to be recruiting for a IT Technician to work within the Lincolnshire Police Force Location: Nettleham, Lincoln Contract Type: Temporary (May 2027) Hourly Rate: 14.74 per hour Working Pattern: Full Time 37 hours per week, Monday to Friday 8am to 5pm Driving Required: Yes, FULL UK Licence Please note this role is subject to Police Vetting, you need to have resided within the UK for a minimum of 5 years continually Our client, a key player in public services, is seeking a dedicated and skilled IT Technician to join their Information Technology department. This is an exciting opportunity for individuals with a passion for technology and a commitment to delivering outstanding IT support. Role Overview: The IT Technician will play a vital role in providing operational and technical support across all IT services. The successful candidate will ensure that operational issues and queries are addressed swiftly and effectively, contributing to the smooth running of services. Key Responsibilities: Provide expert advice and guidance to users on the effective use of IT systems, products, and services. Manage endpoints using various technologies, including InTune, SCCM, Knox, and Azure-based administration. Oversee the Airwave estate with Radio Manager and manage the Windows 10 OS lifecycle, including application testing and security device control. Assist in deploying VOIP telephony, laptops, mobiles, Mobile Data Terminals, and hardware refresh technology. Maintain comprehensive documentation, including asset registers and technical documentation. Keep users informed of progress during their requests, ensuring transparency and excellent customer service. Offer innovative solutions to problems and provide technical support for project implementations. Participate in the IT out-of-hours on-call service rota for user and colleague assistance. Essential Qualifications & Skills: A Level or equivalent in a technology discipline (Desirable). Experience in IT support within a policing environment (Desirable). Proficient in endpoint management and software/application installation via tools such as SCCM/Active Directory/InTune (Essential). Strong knowledge of Microsoft operating systems, particularly Windows 10 and O365 (Essential). Familiarity with network topologies related to WAN/LAN, including TCPIP and Ethernet (Essential). Excellent communication skills, with the ability to engage effectively at all levels of the organisation (Essential). Full UK driving licence is required for travel to various sites (Essential). Why This Role? This position offers a unique chance to contribute to the public sector while enhancing your technical skills in a dynamic environment. The role is integral to ensuring that technology serves its purpose in supporting the organisation's mission. Join Our Client's Mission! If you have a knack for problem-solving and a passion for technology, this could be the perfect opportunity for you. Our client values innovation and is committed to maintaining the highest professional standards in service to the public. To Apply: Interested candidates are encouraged to apply as soon as possible, as this is a temporary position with the potential for growth and development in the public services sector. Take this chance to make a difference! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
3rd Line Service Desk Technician - MSP West Sussex Office Based Full Time Please note: This is a fully office-based position. Candidates must have a minimum of 5 years' recent experience working within an MSP environment. 3rd Line Service Desk Technician Role I am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk. 3rd Line Service Desk Technician Key Responsibilities Act as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environments Support Microsoft 365 and Azure environments alongside traditional on-premise infrastructure Take full ownership of major and high-priority incidents through to successful resolution Troubleshoot recurring technical problems and carry out root cause analysis to identify long-term solutions Mentor and provide technical guidance to 1st and 2nd Line engineers Work closely with the Service Desk Manager to improve processes, efficiency and overall service delivery Communicate directly with customers, providing clear technical explanations, progress updates and resolutions Liaise with third-party vendors and technology partners where required Maintain accurate and up-to-date technical documentation Attend customer sites when required for troubleshooting, technical changes and implementations Assist with the delivery of technical projects Participate in an on-call rota providing out-of-hours support 3rd Line Service Desk Technician Technical Environment You will work across a broad range of technologies, including: Microsoft Windows Desktop Windows Server and on-premise infrastructure Microsoft 365 - Exchange Online, SharePoint and Teams Microsoft Azure - IaaS, Identity and Virtual Machines Active Directory and Group Policy DNS and DHCP Networking, VPNs, VLANs and Wi-Fi DrayTek, WatchGuard and UniFi Hyper-V virtualisation Backup and disaster recovery solutions Endpoint security solutions General MSP monitoring, management and support tools macOS - limited support 3rd Line Service Desk Technician Essential Skills & Experience To be considered for this position, you must have: Minimum 5 years' recent experience working within an MSP environment Strong 3rd Line technical support and troubleshooting experience Proven experience handling complex technical escalations Strong root cause analysis and problem-solving skills Experience supporting both cloud and on-premise infrastructure Strong working knowledge of Microsoft 365 and Azure Good knowledge of Windows Server, Active Directory and Group Policy Solid networking knowledge covering firewalls, VPNs, VLANs, DNS, DHCP and Wi-Fi Ability to independently manage complex incidents from initial escalation through to resolution Excellent communication skills with both technical and non-technical customers Experience mentoring, coaching or providing technical support to junior engineers Ability to work effectively within a fast-paced MSP/service desk environment 3rd Line Service Desk Technician Desirable Certifications Relevant certifications would be advantageous, although equivalent hands-on commercial experience will also be considered: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Security Operations Analyst Associate WatchGuard Network Security Essentials (Firebox) About You You will be an experienced MSP engineer who enjoys solving challenging technical problems and taking ownership of complex issues. You should be comfortable operating as a senior technical escalation point while still being customer-focused and willing to support less experienced members of the team. Important: This position is office based, and applicants must have at least 5 years of recent MSP experience. Applications without the required MSP background will not be considered. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
24/08/2026
Full time
3rd Line Service Desk Technician - MSP West Sussex Office Based Full Time Please note: This is a fully office-based position. Candidates must have a minimum of 5 years' recent experience working within an MSP environment. 3rd Line Service Desk Technician Role I am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk. 3rd Line Service Desk Technician Key Responsibilities Act as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environments Support Microsoft 365 and Azure environments alongside traditional on-premise infrastructure Take full ownership of major and high-priority incidents through to successful resolution Troubleshoot recurring technical problems and carry out root cause analysis to identify long-term solutions Mentor and provide technical guidance to 1st and 2nd Line engineers Work closely with the Service Desk Manager to improve processes, efficiency and overall service delivery Communicate directly with customers, providing clear technical explanations, progress updates and resolutions Liaise with third-party vendors and technology partners where required Maintain accurate and up-to-date technical documentation Attend customer sites when required for troubleshooting, technical changes and implementations Assist with the delivery of technical projects Participate in an on-call rota providing out-of-hours support 3rd Line Service Desk Technician Technical Environment You will work across a broad range of technologies, including: Microsoft Windows Desktop Windows Server and on-premise infrastructure Microsoft 365 - Exchange Online, SharePoint and Teams Microsoft Azure - IaaS, Identity and Virtual Machines Active Directory and Group Policy DNS and DHCP Networking, VPNs, VLANs and Wi-Fi DrayTek, WatchGuard and UniFi Hyper-V virtualisation Backup and disaster recovery solutions Endpoint security solutions General MSP monitoring, management and support tools macOS - limited support 3rd Line Service Desk Technician Essential Skills & Experience To be considered for this position, you must have: Minimum 5 years' recent experience working within an MSP environment Strong 3rd Line technical support and troubleshooting experience Proven experience handling complex technical escalations Strong root cause analysis and problem-solving skills Experience supporting both cloud and on-premise infrastructure Strong working knowledge of Microsoft 365 and Azure Good knowledge of Windows Server, Active Directory and Group Policy Solid networking knowledge covering firewalls, VPNs, VLANs, DNS, DHCP and Wi-Fi Ability to independently manage complex incidents from initial escalation through to resolution Excellent communication skills with both technical and non-technical customers Experience mentoring, coaching or providing technical support to junior engineers Ability to work effectively within a fast-paced MSP/service desk environment 3rd Line Service Desk Technician Desirable Certifications Relevant certifications would be advantageous, although equivalent hands-on commercial experience will also be considered: Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Security Operations Analyst Associate WatchGuard Network Security Essentials (Firebox) About You You will be an experienced MSP engineer who enjoys solving challenging technical problems and taking ownership of complex issues. You should be comfortable operating as a senior technical escalation point while still being customer-focused and willing to support less experienced members of the team. Important: This position is office based, and applicants must have at least 5 years of recent MSP experience. Applications without the required MSP background will not be considered. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. Job description As a Digital Portfolio Manager in the Capability Development, Infrastructure and Innovation team within CODE, you will play a crucial role in supporting His Majesty's Government in the fight against serious and organised crime. Your work will directly contribute to high-profile investigations, helping to recover and protect hundreds of millions of pounds annually through innovative technical solutions. The team manages a diverse and rapidly expanding portfolio of projects, ranging from the development of bespoke forensic tools tailored to highly specific investigative needs, to the design and implementation of scalable data visualisation platforms that enhance analytical capabilities. You will collaborate closely with law enforcement agencies, intelligence teams, and external partners to ensure that cutting-edge technology is leveraged effectively in tackling financial crime, cyber threats, and fraud. This role offers an exciting opportunity to work at the forefront of data engineering within a mission-driven environment, where your expertise will help shape the future of digital investigations and forensic analysis. Person specification The CODE Tech Portfolio Office (PO) is a critical enabler of both project delivery and business as usual across CODE's responsibilities. The Portfolio Office acts as the fulcrum between business needs, project delivery, suppliers, commercial processes, and external partners, ensuring that complex, sensitive, and high risk technology initiatives are aligned, governed, and delivered effectively. This role supports the Portfolio Lead by taking delegated responsibility for defined elements of portfolio coordination, commercial and supplier engagement, project stewardship, and stakeholder management. The post holder will operate across all CODE's environments and work closely with internal delivery teams, commercial colleagues, external suppliers, and UK and international partners. This role aligns to the Digital Portfolio Manager profession and capability framework, with a focus on supporting and enabling portfolio level outcomes more than direct project management. Key Responsibilities Portfolio Coordination and Planning Support the coordination of the CODE Tech portfolio, ensuring alignment between business requirements, delivery activity, supplier capability, and strategic outcomes. Contribute to portfolio planning, prioritisation, and analysis, supporting the development and maintenance of a coherent, deliverable pipeline of work. Provide subject matter expertise on the interaction between requirements, supplier solutions, and delivery outcomes, supporting informed decision making across the portfolio. Commercial and Supplier Engagement Undertake delegated commercial and supplier management activity, including smaller and less complex commercial engagements arising from projects and BAU activity. Work closely with CODE Commercial and Departmental Commercial teams to coordinate activity and ensure effective hand offs and shared visibility of upcoming demands. Maintain portfolio level oversight of supplier engagement where activity is constrained by classification, ensuring that requirements are articulated and translated appropriately for wider commercial use. Engage directly with suppliers and partners under the direction of the Portfolio Lead. Project and Delivery Stewardship Provide portfolio level stewardship of projects, supporting effective engagement between project managers, suppliers, and business stakeholders. Undertake delegated responsibility for regulatory engagement related to the portfolio, including coordinating inspections and associated portfolio level responses. Support problem management post implementation, acting as a subject matter expert to assist service and support functions where required. Deputise for the Portfolio Lead at selected internal and external meetings, representing HMRC interests where appropriate. Stakeholder Management and Collaboration Engage with a wide range of internal and external stakeholders, including delivery teams, business management, commercial colleagues, regulators, and UK or international. Support cross functional collaboration to ensure that portfolio activity is joined up, well understood, and effectively governed. Contribute to clear communication of portfolio priorities, risks, and constraints to stakeholders. Continuous Improvement and Portfolio Maturity Contribute to the development and maturity of the CODE Tech Portfolio Office, supporting rebalancing of workload and improved resilience. Identify opportunities to improve portfolio processes, governance, and ways of working, particularly in sensitive environments. Essential Criteria: Experience working in or supporting a portfolio, programme, or complex delivery environment, ideally from a digital or civils background, rather than single project delivery. Experience of stakeholder management across multiple functions, including delivery, commercial, and external partners. Experience of using the relationship between business requirements, supplier capability, and delivery outcomes. Experience supporting or coordinating commercial or supplier engagement within a structured governance framework Experience of working confidently with sensitive and classified information, exercising sound judgement and discretion. Strong organisational and analytical skills, with the ability to manage competing priorities. Familiarity with Government or large organisation commercial processes and working alongside commercial teams. Additional Security Information The successful candidate will be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role. In addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. Once in post you will be required to apply for Developed Vetting ( DV ) clearance which has a requirement for 10 years UK residency. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. This post is open to 'UK Nationals Only' Technical skills We'll assess you against these technical skills during the selection process: Stakeholder relationship management Agile working Governance and assurance. Benefits Alongside your salary of £50,686, HM Revenue and Customs contributes £14,683 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details . click apply for full job details
24/08/2026
Full time
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC's Fraud Investigation Service (FIS) is responsible for the department's civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. Job description As a Digital Portfolio Manager in the Capability Development, Infrastructure and Innovation team within CODE, you will play a crucial role in supporting His Majesty's Government in the fight against serious and organised crime. Your work will directly contribute to high-profile investigations, helping to recover and protect hundreds of millions of pounds annually through innovative technical solutions. The team manages a diverse and rapidly expanding portfolio of projects, ranging from the development of bespoke forensic tools tailored to highly specific investigative needs, to the design and implementation of scalable data visualisation platforms that enhance analytical capabilities. You will collaborate closely with law enforcement agencies, intelligence teams, and external partners to ensure that cutting-edge technology is leveraged effectively in tackling financial crime, cyber threats, and fraud. This role offers an exciting opportunity to work at the forefront of data engineering within a mission-driven environment, where your expertise will help shape the future of digital investigations and forensic analysis. Person specification The CODE Tech Portfolio Office (PO) is a critical enabler of both project delivery and business as usual across CODE's responsibilities. The Portfolio Office acts as the fulcrum between business needs, project delivery, suppliers, commercial processes, and external partners, ensuring that complex, sensitive, and high risk technology initiatives are aligned, governed, and delivered effectively. This role supports the Portfolio Lead by taking delegated responsibility for defined elements of portfolio coordination, commercial and supplier engagement, project stewardship, and stakeholder management. The post holder will operate across all CODE's environments and work closely with internal delivery teams, commercial colleagues, external suppliers, and UK and international partners. This role aligns to the Digital Portfolio Manager profession and capability framework, with a focus on supporting and enabling portfolio level outcomes more than direct project management. Key Responsibilities Portfolio Coordination and Planning Support the coordination of the CODE Tech portfolio, ensuring alignment between business requirements, delivery activity, supplier capability, and strategic outcomes. Contribute to portfolio planning, prioritisation, and analysis, supporting the development and maintenance of a coherent, deliverable pipeline of work. Provide subject matter expertise on the interaction between requirements, supplier solutions, and delivery outcomes, supporting informed decision making across the portfolio. Commercial and Supplier Engagement Undertake delegated commercial and supplier management activity, including smaller and less complex commercial engagements arising from projects and BAU activity. Work closely with CODE Commercial and Departmental Commercial teams to coordinate activity and ensure effective hand offs and shared visibility of upcoming demands. Maintain portfolio level oversight of supplier engagement where activity is constrained by classification, ensuring that requirements are articulated and translated appropriately for wider commercial use. Engage directly with suppliers and partners under the direction of the Portfolio Lead. Project and Delivery Stewardship Provide portfolio level stewardship of projects, supporting effective engagement between project managers, suppliers, and business stakeholders. Undertake delegated responsibility for regulatory engagement related to the portfolio, including coordinating inspections and associated portfolio level responses. Support problem management post implementation, acting as a subject matter expert to assist service and support functions where required. Deputise for the Portfolio Lead at selected internal and external meetings, representing HMRC interests where appropriate. Stakeholder Management and Collaboration Engage with a wide range of internal and external stakeholders, including delivery teams, business management, commercial colleagues, regulators, and UK or international. Support cross functional collaboration to ensure that portfolio activity is joined up, well understood, and effectively governed. Contribute to clear communication of portfolio priorities, risks, and constraints to stakeholders. Continuous Improvement and Portfolio Maturity Contribute to the development and maturity of the CODE Tech Portfolio Office, supporting rebalancing of workload and improved resilience. Identify opportunities to improve portfolio processes, governance, and ways of working, particularly in sensitive environments. Essential Criteria: Experience working in or supporting a portfolio, programme, or complex delivery environment, ideally from a digital or civils background, rather than single project delivery. Experience of stakeholder management across multiple functions, including delivery, commercial, and external partners. Experience of using the relationship between business requirements, supplier capability, and delivery outcomes. Experience supporting or coordinating commercial or supplier engagement within a structured governance framework Experience of working confidently with sensitive and classified information, exercising sound judgement and discretion. Strong organisational and analytical skills, with the ability to manage competing priorities. Familiarity with Government or large organisation commercial processes and working alongside commercial teams. Additional Security Information The successful candidate will be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role. In addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. Once in post you will be required to apply for Developed Vetting ( DV ) clearance which has a requirement for 10 years UK residency. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. This post is open to 'UK Nationals Only' Technical skills We'll assess you against these technical skills during the selection process: Stakeholder relationship management Agile working Governance and assurance. Benefits Alongside your salary of £50,686, HM Revenue and Customs contributes £14,683 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details . click apply for full job details
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. As a Principal Data Analyst in HMRC's Risk and Intelligence Service (RIS), you will play a leading role in the UK government's digital transformation journey. You will harness advanced analytical techniques and emerging technologies to help shape HMRC's strategic approach to risk and compliance, ensuring the right tax is paid and safeguarding public funds. You'll be part of the Government Digital and Data community, a collective of over 28,000 professionals transforming lives through technology. Your work will have real-world impact, enabling data-driven decisions that support citizens and contribute to a fairer and more efficient tax system. We are looking for someone with a passion for analysis, a deep understanding of data's potential, and the leadership to drive change in a fast-paced, collaborative environment. This is your opportunity to join a forward-thinking, expert community and make a lasting difference. Job description HMRC's Risk and Intelligence Service (RIS) are looking for people with the experience and skills to join us as a Principal Data Analyst. You'll find excellent opportunities for career development in a collaborative and ambitious environment that empowers you to make a real difference in transforming lives through technology. You will be part of a team that uses data to deepen our understanding of how to ensure the right tax is paid, working with some of the most complex and comprehensive data in the country. As a Principal Data Analyst in RIS, you'll be part of a team that leverages complex, large-scale data to generate actionable insights. Your work will directly support our mission to ensure the right tax is paid, using cutting-edge analytical approaches to protect public funds and improve outcomes for society. Key Responsibilities Provide strategic leadership across a range of complex analytical projects, defining direction, governance and delivery approaches to: Establish, champion and assure analytical standards and methods, ensuring appropriate use of statistical techniques, data modelling and coding approaches are used to solve complex business challenges. Lead the design and adoption of scalable, reusable analytical products to increase organisational capability, improve efficiency and support sustainable analytical delivery. Lead analytical quality assurance and continuous improvement, embedding robust governance and assurance practices. Champion data governance, quality and ethical use of data, setting and implementing standards across analysis and data management. Translate complex analytical evidence into clear recommendations that influence senior decision making. Develop and maintain relationships with key stakeholders and partners, ensuring analytical investment delivers measurable outcomes. Build organisational capability through leadership, coaching and talent development to create a high performing culture that supports professional growth. About the Risk & Intelligence Service (RIS) RIS includes a range of specialist teams you could join, each using advanced analytics to solve high-impact problems: Data Analytics Team (DAT): Provides analysis and insight across all populations to identify risks and enable decision making across HMRC. Large Business Data Analytics (LBDA): Provide data analytical services to identify tax risks across large businesses at national and regional levels. Compliance Operational Insight & Risking (COIR): Provide analytical products and tools that strengthen HMRC's compliance strategies. Strategic Risking (SR): Develops strategic capabilities to ensure CCG and RIS is ready and able to support HMRC's compliance strategies. Data and Risking Service (DRS): Maintains and enhances Connect and Data Quality Services, delivering automated data and bespoke analysis to support analysts, caseworkers and wider business needs. Person specification As a Principal Data Analyst, you will lead innovative, high-impact analytical work that influences strategic decision-making and transforms how HMRC identifies and responds to risk. This role offers unparalleled variety and scope, with opportunities to work on meaningful projects, solve complex problems, and apply your expertise to real-world challenges. You'll collaborate with colleagues across HMRC and other government departments, contributing to a joined-up, data-driven approach to public service delivery. As part of a supportive and forward-thinking profession, you'll also benefit from ongoing learning and development, access to professional networks, and opportunities to grow your career in a culture that values innovation, inclusion, and continuous improvement. You will bring: The ability to drive innovation by applying advanced analytical techniques and exploring new data sources to solve complex business problems. Strong judgement in shaping evidence-based recommendations, assessing options, understanding risks, and clearly communicating impacts to inform strategic decisions. A commitment to high-quality analytical standards, embedding reproducible, auditable, and efficient practices that deliver measurable value. The ability to build effective relationships across disciplines, working with stakeholders to understand user needs and deliver timely, relevant insights using agile approaches. Confidence in leading complex discussions and managing stakeholder expectations, particularly in high-risk or time-sensitive situations. Expertise in translating complex analysis into clear, compelling outputs that influence both technical and non-technical audiences. A proactive approach to continuous improvement, staying current with developments in data science, analytics, and emerging technologies to enhance organisational capability. A collaborative mindset, contributing to the analytical community and supporting HMRC's mission through strategic, data-driven solutions. Data Analyst Training Programme If you have completed HMRC's internal Data Analyst Training Programme (DATP) or previous iterations such as the Specialist Trial Period (STP), you do not need to do it again. If not, you will be expected to complete the final assessment from the DATP which is designed to help you build confidence and capability in the core skills needed for analytical roles. If required, you'll take part in self-study, modular and work-based assessments aligned to the Profession framework, giving you regular opportunities to reflect on your progress and identify areas for development. You'll be supported throughout your journey by your manager, our dedicated learning team and business-based coaches and mentors known as Practical Training Officers (PTOs). We also encourage participants to self-assess their performance and seek support whenever needed to help them get the most from the programme. The DATP could include several multiday courses delivered in specialist training suites, and you may be asked to travel and stay for up to four days at a time. HMRC will cover travel and subsistence costs. Data Analysts in the Civil Service are part of the Government Digital and Data (GDAD) profession - a community of experts driving digital transformation across government. The essential and desirable criteria for this role are aligned with the GDAD capability framework, which you can read more about here. Essential Criteria: To be considered for this role, your application must demonstrate evidence of all the following Essential Criteria: Applying statistical and analytical tools and techniques: Expert in the application of statistical methodologies and analytical techniques to resolve highly complex business problems. Provide technical leadership, establish analytical standards and governance. Clearly engage with stakeholders to communicate findings Communicating between the technical and non-technical: Ability to clearly communicate complex analysis to a range of technical and non-technical audiences, influence senior stakeholders, and manage expectations in high-profile or sensitive contexts. Developing code for analysis: Strong experience designing and implementing robust, well-documented and reproducible coded solutions using Python, R or Base SAS, with the ability to set and promote coding standards and best practice. Delivering business impact through data: Demonstrate using data and analysis to deliver measurable business impact, shaping analytical questions and developing scalable data products to support decision-making. Webinar We'll be hosting a 30-minute webinar to give you an insight into the Principal Data Analyst role and the different teams you could join within HMRC. Join us on the following date: Wednesday 19th August - 14:00 - 14:30 Please register your interest in the session above by completing this short form: Join an HMRC Recruitment webinar - Principal Data Analyst - 472271 - Fill in form Additional Security Information This role require the successful candidates to hold or be willing to hold Security check (SC) clearance. Please note: in addition to the standard pre-employment checks for appointment into the Civil Service . click apply for full job details
24/08/2026
Full time
About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. As a Principal Data Analyst in HMRC's Risk and Intelligence Service (RIS), you will play a leading role in the UK government's digital transformation journey. You will harness advanced analytical techniques and emerging technologies to help shape HMRC's strategic approach to risk and compliance, ensuring the right tax is paid and safeguarding public funds. You'll be part of the Government Digital and Data community, a collective of over 28,000 professionals transforming lives through technology. Your work will have real-world impact, enabling data-driven decisions that support citizens and contribute to a fairer and more efficient tax system. We are looking for someone with a passion for analysis, a deep understanding of data's potential, and the leadership to drive change in a fast-paced, collaborative environment. This is your opportunity to join a forward-thinking, expert community and make a lasting difference. Job description HMRC's Risk and Intelligence Service (RIS) are looking for people with the experience and skills to join us as a Principal Data Analyst. You'll find excellent opportunities for career development in a collaborative and ambitious environment that empowers you to make a real difference in transforming lives through technology. You will be part of a team that uses data to deepen our understanding of how to ensure the right tax is paid, working with some of the most complex and comprehensive data in the country. As a Principal Data Analyst in RIS, you'll be part of a team that leverages complex, large-scale data to generate actionable insights. Your work will directly support our mission to ensure the right tax is paid, using cutting-edge analytical approaches to protect public funds and improve outcomes for society. Key Responsibilities Provide strategic leadership across a range of complex analytical projects, defining direction, governance and delivery approaches to: Establish, champion and assure analytical standards and methods, ensuring appropriate use of statistical techniques, data modelling and coding approaches are used to solve complex business challenges. Lead the design and adoption of scalable, reusable analytical products to increase organisational capability, improve efficiency and support sustainable analytical delivery. Lead analytical quality assurance and continuous improvement, embedding robust governance and assurance practices. Champion data governance, quality and ethical use of data, setting and implementing standards across analysis and data management. Translate complex analytical evidence into clear recommendations that influence senior decision making. Develop and maintain relationships with key stakeholders and partners, ensuring analytical investment delivers measurable outcomes. Build organisational capability through leadership, coaching and talent development to create a high performing culture that supports professional growth. About the Risk & Intelligence Service (RIS) RIS includes a range of specialist teams you could join, each using advanced analytics to solve high-impact problems: Data Analytics Team (DAT): Provides analysis and insight across all populations to identify risks and enable decision making across HMRC. Large Business Data Analytics (LBDA): Provide data analytical services to identify tax risks across large businesses at national and regional levels. Compliance Operational Insight & Risking (COIR): Provide analytical products and tools that strengthen HMRC's compliance strategies. Strategic Risking (SR): Develops strategic capabilities to ensure CCG and RIS is ready and able to support HMRC's compliance strategies. Data and Risking Service (DRS): Maintains and enhances Connect and Data Quality Services, delivering automated data and bespoke analysis to support analysts, caseworkers and wider business needs. Person specification As a Principal Data Analyst, you will lead innovative, high-impact analytical work that influences strategic decision-making and transforms how HMRC identifies and responds to risk. This role offers unparalleled variety and scope, with opportunities to work on meaningful projects, solve complex problems, and apply your expertise to real-world challenges. You'll collaborate with colleagues across HMRC and other government departments, contributing to a joined-up, data-driven approach to public service delivery. As part of a supportive and forward-thinking profession, you'll also benefit from ongoing learning and development, access to professional networks, and opportunities to grow your career in a culture that values innovation, inclusion, and continuous improvement. You will bring: The ability to drive innovation by applying advanced analytical techniques and exploring new data sources to solve complex business problems. Strong judgement in shaping evidence-based recommendations, assessing options, understanding risks, and clearly communicating impacts to inform strategic decisions. A commitment to high-quality analytical standards, embedding reproducible, auditable, and efficient practices that deliver measurable value. The ability to build effective relationships across disciplines, working with stakeholders to understand user needs and deliver timely, relevant insights using agile approaches. Confidence in leading complex discussions and managing stakeholder expectations, particularly in high-risk or time-sensitive situations. Expertise in translating complex analysis into clear, compelling outputs that influence both technical and non-technical audiences. A proactive approach to continuous improvement, staying current with developments in data science, analytics, and emerging technologies to enhance organisational capability. A collaborative mindset, contributing to the analytical community and supporting HMRC's mission through strategic, data-driven solutions. Data Analyst Training Programme If you have completed HMRC's internal Data Analyst Training Programme (DATP) or previous iterations such as the Specialist Trial Period (STP), you do not need to do it again. If not, you will be expected to complete the final assessment from the DATP which is designed to help you build confidence and capability in the core skills needed for analytical roles. If required, you'll take part in self-study, modular and work-based assessments aligned to the Profession framework, giving you regular opportunities to reflect on your progress and identify areas for development. You'll be supported throughout your journey by your manager, our dedicated learning team and business-based coaches and mentors known as Practical Training Officers (PTOs). We also encourage participants to self-assess their performance and seek support whenever needed to help them get the most from the programme. The DATP could include several multiday courses delivered in specialist training suites, and you may be asked to travel and stay for up to four days at a time. HMRC will cover travel and subsistence costs. Data Analysts in the Civil Service are part of the Government Digital and Data (GDAD) profession - a community of experts driving digital transformation across government. The essential and desirable criteria for this role are aligned with the GDAD capability framework, which you can read more about here. Essential Criteria: To be considered for this role, your application must demonstrate evidence of all the following Essential Criteria: Applying statistical and analytical tools and techniques: Expert in the application of statistical methodologies and analytical techniques to resolve highly complex business problems. Provide technical leadership, establish analytical standards and governance. Clearly engage with stakeholders to communicate findings Communicating between the technical and non-technical: Ability to clearly communicate complex analysis to a range of technical and non-technical audiences, influence senior stakeholders, and manage expectations in high-profile or sensitive contexts. Developing code for analysis: Strong experience designing and implementing robust, well-documented and reproducible coded solutions using Python, R or Base SAS, with the ability to set and promote coding standards and best practice. Delivering business impact through data: Demonstrate using data and analysis to deliver measurable business impact, shaping analytical questions and developing scalable data products to support decision-making. Webinar We'll be hosting a 30-minute webinar to give you an insight into the Principal Data Analyst role and the different teams you could join within HMRC. Join us on the following date: Wednesday 19th August - 14:00 - 14:30 Please register your interest in the session above by completing this short form: Join an HMRC Recruitment webinar - Principal Data Analyst - 472271 - Fill in form Additional Security Information This role require the successful candidates to hold or be willing to hold Security check (SC) clearance. Please note: in addition to the standard pre-employment checks for appointment into the Civil Service . click apply for full job details