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Technegydd Cymorth Systemau Gwybodaeth Penrhyndeudraeth, Gwynedd (gyda theithio rhwng safleoedd) Amdanom Ni Mae Awdurdod Parc Cenedlaethol Eryri (PAEC) yn amddiffyn harddwch naturiol, bywyd gwyllt a threftadaeth ddiwylliannol Parc Cenedlaethol Eryri. Gan gwmpasu 823 milltir sgwâr, mae'r parc yn gartref i'r mynydd uchaf yng Nghymru, y llyn naturiol mwyaf yng Nghymru, a dros 26,000 o bobl. Rydym nawr yn chwilio am Dechnegydd Cymorth Systemau Gwybodaeth i ymuno â ni ar sail amser llawn, barhaol, gan weithio 37 awr yr wythnos. Mae sgiliau iaith Gymraeg yn hanfodol ar gyfer y swydd. Darllenwch y disgrifiad swydd am yr union lefel sy'n ofynnol ar gyfer y rôl swydd hon. Y Manteision - Cyflog o £26,403 - £29,064 y flwyddyn - Cynllun pensiwn - Ap Llesiant 360, gan gynnwys mynediad at feddyg teulu, cymorth iechyd meddwl ac adnoddau ffitrwydd - Gostyngiadau a rhaglenni cymorth ariannol - Y cyfle i weithio mewn ardal o harddwch naturiol eithriadol Y Rôl Fel Technegydd Cymorth Systemau Gwybodaeth, byddwch yn darparu cymorth TG hanfodol, gan gynnal systemau a chyfarpar cyfrifiadurol i sicrhau bod ein gweithrediadau'n rhedeg yn esmwyth. Byddwch yn gosod, cynnal a chefnogi caledwedd a meddalwedd bwrdd gwaith, gan ddarparu cymorth technegol rheng flaen i wneud diagnosis o ddiffygion a'u datrys wrth gynorthwyo defnyddwyr gydag ymholiadau system o ddydd i ddydd. Yn ogystal, byddwch yn cefnogi ein defnydd o GIS trwy gynnal a gwella data gofodol, sicrhau cywirdeb ac ansawdd, a chynhyrchu mapiau ac adroddiadau yn ôl yr angen. Bydd eich rôl hefyd yn cynnwys: - Creu mapiau, cynlluniau ac adroddiadau gan ddefnyddio offer GIS - Rheoli nwyddau traul TG a lefelau stoc - Cynnal profion PAT - Darparu hyfforddiant TG sylfaenol i staff ac Aelodau Amdanoch Chi I gael eich ystyried yn Technegydd Cymorth Systemau Gwybodaeth, you will need: - Y gallu i gyfathrebu yn y Gymraeg a'r Saesneg - Profiad gyda MS Office a meddalwedd cyffredinol - Profiad gyda chaledwedd - Profiad gyda systemau GIS a GPS - Cymhwyster neu brofiad perthnasol o systemau gwybodaeth - Trwydded yrru lawn, ddilys Gall y swydd hon olygu gweithio'n achlysurol gyda'r nos ac ar benwythnosau. Y dyddiad cau ar gyfer y rôl hon yw 20 Ebrill 2026. Gall sefydliadau eraill alw'r rôl hon yn Dechnegydd Cymorth TG, Technegydd Cymorth Llinell Gyntaf, Technegydd Cymorth Llinell Gyntaf, Dadansoddwr Cymorth TG, Technegydd TG, Technegydd Cymorth Systemau TG, Dadansoddwr Cymorth Systemau TG, Technegydd Cymorth Penbwrdd, Technegydd Desg Wasanaeth, neu Dechnegydd Desg Gymorth. Felly, os ydych chi'n barod i gymryd eich cam nesaf fel Technegydd Cymorth Systemau Gwybodaeth, gwnewch gais trwy'r botwm a ddangosir. Mae'r swydd wag hon yn cael ei hysbysebu gan Webrecruit. Gwasanaethau Asiantaeth Gyflogaeth yw'r gwasanaethau a hysbysebir gan Webrecruit. Information Systems Support Technician Penrhyndeudraeth, Gwynedd (with travel between sites) About Us Eryri National Park Authority (ENPA) protects the natural beauty, wildlife, and cultural heritage of Eryri National Park. Covering 823 square miles, the park is home to the highest mountain in Wales, the largest natural lake in Wales, and over 26,000 people. We are now looking for an Information Systems Support Technician to join us on a full-time, permanent basis, working 37 hours per week. Welsh language skills are essential for the job. Please read the job description for the exact level required for this job role. The Benefits - Salary of £26,403 - £29,064 per annum - Pension scheme - 360 Wellbeing App, including GP access, mental health support, and fitness resources - Discounts and financial support programs - The chance to work in an area of outstanding natural beauty The Role As an Information Systems Support Technician, you will provide essential IT support, maintaining computer systems and equipment to ensure the smooth running of our operations. You will install, maintain and support desktop hardware and software, providing first-line technical support to diagnose and resolve faults while assisting users with day-to-day system queries. In addition, you will support our use of GIS by maintaining and improving spatial data, ensuring accuracy and quality, and producing maps and reports as required. Your role will also involve: - Creating maps, layouts and reports using GIS tools - Managing IT consumables and stock levels - Carrying out PAT testing - Delivering basic IT training to staff and Members About You To be considered as an Information Systems Support Technician, you will need: - The ability to communicate in Welsh and English - Experience with MS Office and general software - Experience with hardware - Experience with GIS and GPS systems - A relevant qualification or experience of information systems - A full, valid driving licence This post may involve occasional work during evenings and weekends. The closing date for this role is 20th April 2026. Other organisations may call this role IT Support Technician, 1st Line Support Technician, First Line Support Technician, IT Support Analyst, IT Technician, IT Systems Support Technician, IT Systems Support Analyst, Desktop Support Technician, Service Desk Technician, or Helpdesk Technician. So, if you're ready to take your next step as an Information Systems Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Junior Product Owner Remote Salary: 38,000 p/a + excellent benefits We're looking for a Junior Product Owner to support the development and improvement of a global customer support and aftersales platforms, including a Self-Service Portal and ticketing system. This is a great opportunity for someone from a Service Desk, Application Support, Business Analyst, or QA background looking to move into a product-focused role. You'll work closely with the Service Product Owner, IT, and operational teams to help shape requirements, support testing, and drive system improvements and adoption. Key Responsibilities Gather and document business requirements Support prioritisation of enhancements and change requests Assist with UAT and defect resolution Support implementation and rollout of system changes Work with stakeholders across service, IT, and operations Help drive adoption and continuous improvement About You Background in Service Desk, Application Support, BA, or QA/UAT Experience with CRM or ticketing systems Exposure to requirements gathering or system testing Strong communication and stakeholder skills Organised, proactive, and detail-focused Email: (url removed) New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

Job Title: IT Service Desk Analyst Location: Barrow-in-Furness (5 days a week on site) Salary: 30,000 to 35,000 Benefits: Generous Pension, Great Annual Leave, Life Cover This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead mentoring one member of the team. Management or team lead experience is not required as they are happy to train you up in this, but you will need to have the desire and aptitude to do it. The role is site based so you will need to be able to drive and be commutable to Barrow-in-Furness. What is on offer? 27 days annual leave + Bank Holidays 10% pension Excellent training and career development opportunities What are we looking for? Two years plus of working in an IT service desk environment with good technical skills in: Win 11 M365 Hardware - desktop, laptop, printers Anti-virus/firewalls, patching Full driving license On top of this you will want to develop your career into leadership and team management. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Business Analyst (ITSM Service Desk) Temporary Contract: (circa) 3 Months Location: London & Nottingham Level: Mid Senior Overview We are seeking a Business Analyst for a 3-month engagement to support the optimisation of our IT Service Desk. The role focuses on reducing ticket volumes, identifying self-service and automation opportunities and creating user stories for development teams. The successful candidate will work across the Service Desk teams based in multiple UK locations and deliver measurable improvements in service efficiency and user experience. Key Responsibilities Identify and analyse high-volume drivers of tickets and where time is spent on the Service Desk. Recommend and prioritise improvements to reduce ticket volumes, time required to resolve tickets, including process changes and knowledge base enhancements. Identify and document candidates for self-service and automation. Translate findings into clear user stories and requirements for development team. Collaborate with stakeholders to validate requirements and support implementation. Create KPIs (e.g. ticket volume, resolution time, self-service usage) to track impact. Expected Deliverables Service Desk analysis report with key findings and improvement opportunities. Prioritised action plan for ticket reduction, self-service, and automation. User stories and requirements documented for development teams. Business Outcomes Reduced ticket volumes through deflection and root cause resolution. Improved resolution times and analyst productivity via automation. Increased user satisfaction through faster, more accessible support. Cost savings and operational efficiency. Required Skills & Experience Must have 5+ years experience as a Business Analyst, within ITSM and Service Desk environments. Strong understanding of ITIL principles. Experience with ConnectWise and ITSM platforms. Familiarity with automation platforms (e.g. Rewst, Power Automate) and self-service tools. Highly proficient in analysing data and identifying actionable insights. Skilled in stakeholder engagement, workshop facilitation, and clear documentation. Strong Experience writing user stories and acceptance criteria. Experience in Managed Service Provider (MSP) settings. Prior involvement in service desk transformation or automation projects. We are committed to fostering an inclusive, equitable, and diverse workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, communities, and experiences. If you require any adjustments during the recruitment process, please let us know.

Role: Service Desk Support EngineerCareer Level: Senior AnalystLocation: GlasgowTravel/Mobility Requirement: Flexibility to travel to client site where required Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO NaviSite Part of Accenture is looking for an experienced Service Desk engineer to join our expanding team in Glasgow. This role is a 24/7 role which is offered as a hybrid working role, with occasional customer sites visit required.

Role: IT SUPPORT ENGINEER (ENGINEERING) Dept: MARITIME DIGITAL DELIVERY SERVICE, NAVY DIGITAL Project: NAVY DIGITAL HOSTING (DEPLOYED) DELIVERY TEAM Overview The goal of the Navy Digital Hosting (Deployed) NDH(D) service is to introduce a new, modern, flexible and scalable Navy Hosting IaaS (Infrastructure as a Service). NDH(D) will help to address obsolescence by re-platforming and uplifting the current landscape to a new, modern and consolidated service offering. The environment will provide a common set of services to the teams delivering data and digital solutions on behalf of the Royal Navy, enabling the teams to focus upon their solutions and the Royal Navy to benefit from economies of scale. We are looking for a junior support engineer to enhance the delivery team's support for the initial deployment of the capability and assure its enduring support once delivered. This role will predominately be based onsite in Portsmouth at either HMNB Portsmouth or Portsdown Technology Park, therefore the incumbent must have a valid UK driving licence and the means to travel between to the two locations. Remote working may be available as the workload dictates. Key Responsibilities The role of the support engineer is to work direct to the In-Service lead, supporting both logistics and service management whilst maintaining a close link with the Technical Team in their delivery of the capability and the management of assets. The support engineer is to be self-managing to help deliver a high-quality service to support the delivery of the Royal Navy's vision, and their key responsibilities include the following: Support Ensuring the effective and efficient management and resolution of all Incident/Problem or Service Request tickets, including initial triage, resolution or allocation to other Resolvers (NDH(D) Technical team, OEMs, etc) as appropriate. Administering the Change Management process, ensuring all relevant documentation created, maintained and shared as required. Administering the movement of material around the UK and overseas as required. Operating and administering additional Service Management processes as required as the service matures. Deliver Engaging with supply stakeholders to ensure delivery and receipt of all hardware and consumables. Managing assets through initial tagging and recording in both internal and external asset management registers. Coordinating issues/receipts from internal storage to the Technical team for embodiment activity. Updating technical documentation as required. Supporting the delivery of face-to-face Maintainer and Administrator training on the NDH(D) capability. Analyse Monitoring service performance against SLA/OLA targets, including the analysis of Incident/Problem, Request and Change tickets and the creation of reports as required. Updating Maintenance Task Analysis with trend analysis on all hardware incidents. Skills, Qualifications and Experience Essential Comfortable using MS Office applications Able to analyse large datasets and identify key messages/trends for presentation Self-starter able to work with minimal supervision and independently Excellent inter-personal skills, comfortable interacting with stakeholders at all levels both internal and external Full UK Driving Licence Desirable Working knowledge of industry-standard support ticketing tools (eg Remedy) Knowledge and experience of ITIL Service Management processes Experience working in a support function or environment (Service Desk, Customer Experience) Maintenance/administrator experience on CIS/IT services within the Royal Navy / Royal Fleet Auxiliary. Working knowledge of the joint supply chain and transportation of classified material. Understanding of VMware vCenter administration (ideally 7.0 and later) Understanding of Dell server hardware and use of iDRAC. Experience in administration of Microsoft Windows 2019, Active Directory Desirable Qualifications Microsoft MCSA Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

IT Support Officer Location: Rochford, Essex (On-site) Job Type: Full-Time, Temporary (3 Month Contract) Market 36 Recruitment are currently recruiting for an IT Support Officer on behalf of our client within the public sector on a full-time temporary basis. This is a great opportunity to join a forward-thinking IT team, supporting the delivery of Digital, Data and Technology services while gaining exposure to modern cloud-based technologies. Main Purpose of the Role To provide first-line IT support as part of a busy Service Desk function, delivering high-quality technical assistance to users. You will support day-to-day IT operations, ensuring systems and equipment are maintained and issues are resolved efficiently. Roles & Responsibilities Provide first-line support through the IT Service Desk Deliver excellent customer service while resolving technical issues Support users with hardware, software, and system-related queries Assist with hardware commissioning and decommissioning Work closely with Technical Analysts to support wider IT operations Troubleshoot and resolve IT issues in a timely manner Support the delivery of Digital, Data and Technology services Additional Responsibilities Assist with general IT support tasks across the organisation Maintain accurate records of incidents and resolutions Continuously develop technical knowledge and skills Support the team with ongoing improvement of IT services Experience, Skills & Qualifications Previous experience in an IT support or Service Desk environment Strong customer service skills with a technical mindset Knowledge of Microsoft technologies (essential) Understanding of ITIL principles (advantageous) Strong problem-solving skills and ability to work under pressure Good communication skills and a proactive approach Working Pattern & Benefits Hours: 37 hours per week Benefits: Opportunity to work with modern cloud technologies, supportive team environment Salary: 15.99 per hour (PAYE) Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance and IT. This vacancy is being advertised by Market 36 Recruitment Ltd. We operate as an Employment Business for temporary roles and as an Employment Agency for permanent roles.

Job Advertisement: MEM Laptop Refresh Incident Call Handler Location: Kidlington Contract Type: Temporary Daily Rate: 250.00 per day Umbrella Working Pattern: Full Time, Monday to Friday 37 hours per week Driving Required: Yes Are you a tech enthusiast with a knack for problem-solving? Do you thrive in dynamic environments where you can make a real difference? If so, we have an exciting opportunity for you! Our client is seeking a dedicated MEM Laptop Refresh Incident Call Handler to join their vibrant Service Desk team. About the Role: As a Service Desk Analyst, you will play a crucial role in ensuring that end users receive top-notch support and guidance. Your main responsibilities will include: Incident Resolution: Analyse , diagnose, and resolve incidents in line with ITIL v3 Incident Management processes,ensuring adherence to service level agreements. Communication: Keep users and ICT functions updated on incident statuses, providing clear and effective communication throughout the process. Collaboration: Engage with other ICT technical support functions to facilitate swift incident resolution and reach service level targets. Customer Satisfaction: Take ownership of incidents and service requests, striving for high customer satisfaction ratings through excellent service delivery. Key Responsibilities: Provide expert support and guidance to users experiencing technical issues. Collaborate with the wider ICT team to share best practices and enhance service delivery. Manage and maintain effective communication channels between users and ICT. Act as a service recovery manager for high-priority incidents, ensuring business continuity. What We're Looking For: To succeed in this role, you should possess: A solid educational background with ITIL v2 or v3 knowledge or qualification. Experience in a service desk or technical environment. Exceptional communication skills, both written and oral, with a customer-focused approach. Strong problem-solving skills and the ability to think logically in fast-paced situations. A commitment to ongoing professional development. Why Join Us? Work in a supportive and collaborative environment where your contributions matter. Be part of a team that values flexibility, adaptability, and teamwork. Ready to Take the Next Step? If you are enthusiastic about technology and eager to help others, we want to hear from you! Apply today to join our client's dynamic team as a MEM Laptop Refresh Incident Call Handler Don't miss out on this fantastic opportunity to grow your career in IT! Let's make technology work for everyone-together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Sector: ICT | IT Support | Service Desk About the Role We're currently recruiting for multiple Graduate IT Service Desk Analysts/IT Support Engineers to support a growing portfolio of clients across the Belfast area.This is a fantastic opportunity for graduates or early-career IT professionals who already have around one year of hands-on Service Desk or IT Support experience and are ready to take the next step in a fast-paced, customer-focused environment.You'll be providing 1st line and 2nd line IT support, working across a range of technologies while gaining exposure to enterprise environments. What You'll Be Doing Providing 1st Line/Service Desk IT Support to end users Logging, triaging, and resolving incidents via ticketing systems Supporting Windows 10/11, Microsoft 365, Active Directory Troubleshooting hardware, software, and network issues Escalating complex issues to 2nd/3rd line where required Supporting users across multiple sites in the Belfast area Delivering a high standard of customer service and communication What We're Looking For IT/Computer Science/Cyber/Engineering graduate OR equivalent experience Around 12 months' experience in an IT Service Desk/ICT Support/Helpdesk role Strong understanding of: Windows OS Microsoft 365/Office 365 Active Directory (basic user admin) Password resets, hardware/software troubleshooting Full UK driving licence and access to a car (essential) Strong communication skills and a customer-first mindset Ability to manage multiple tickets and priorities What You'll Get Clear career progression into 2nd Line/Infrastructure/Cyber Exposure to multiple environments and technologies Ongoing training and certifications Competitive graduate-level salary Supportive team and excellent learning environment Opportunity to work with leading organisations across Northern Ireland Ideal For Candidates Searching: Graduate IT Jobs Belfast IT Service Desk Jobs NI ICT Support Belfast Junior IT Support Jobs IT Service Desk Analyst Helpdesk Jobs Northern Ireland Entry Level IT Jobs Belfast Apply Now If you're a graduate or early-career IT professional looking to build a long-term career in ICT/IT Support, we'd love to hear from you. Apply today to be considered for immediate interviews. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Service Desk Analyst (SC Cleared) - 6 Month Contract - Inside IR35 - Warrington Office Contract Type: 6-Month Contract (Inside IR35) Market Rates Location: Warrington Role Overview The IT Service Desk and Request Management Analyst will serve as the first point of contact for designated users, providing technical support across a range of IT systems, applications, and devices. This role requires strong analytical and troubleshooting skills to diagnose and resolve issues ranging from straightforward queries to more complex technical problems, ensuring minimal disruption to business operations. Key Responsibilities: Deliver IT support services on a rotational 24x7x365 shift basis, including weekends and night shifts Act as a single point of contact for all incoming queries via phone, chat, portal, alerts, and email Handle and resolve user-reported issues and system alerts promptly Manage and fulfil service requests (eg, software installations, access permissions, hardware/software setup) Log all incidents and service requests accurately within the designated ITSM tool and take ownership through to resolution Maintain clear and effective communication with users, providing regular status updates Create and maintain documentation and knowledge base articles to improve support efficiency Perform quality analysis tasks when required What You Will Ideally Bring: Must hold valid Security Clearance Proven experience in a fast-paced, client-facing IT support environment Strong troubleshooting skills across IT systems and end-user devices Excellent interpersonal and communication skills (verbal and written) Strong multitasking ability with good typing skills Knowledge of Microsoft 365 applications Familiarity with Active Directory, Entra ID, and user administration

IT Service Desk Analyst Newcastle - Fully Onsite 10 Week Contract £26.66 per hour(umbrella) One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a 10 week assignment. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a 24/7 service desk, with the shifts being based on a 4 on, 4 off rotation. Initial day time shifts to co-ordinate training, with the implementation of night time shifts once you are up to speed. You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills • IT Service Call Management• Remote service• Active directory Administration• Understanding of TCP/IP, DHCP and DNS.• IOS and android device setup and support• Microsoft Office 2010 and above• Printer Support• Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity.

IT Service Delivery Manger 55,000 - 65,000 + 7,500 car allowance, up to 20% bons and extensive benefits Full Time / Permanent Hybrid / Birmingham (2 days a week in the office + occasional UK travel) The Company: My client is a well-known retail, hospitality and entertainment brand who operate on a global scale. They are headquartered in Birmingham, and have offices and sites throughout the UK. The Role: I am looking for a driven and experienced IT Service Delivery Manager to join a close knit and highly skilled internal IT team. The successful candidate will oversee the UK IT Service Desk team and also have input into Digital Transformation strategy and AI adoption and tooling. Key Duties: Management of the IT Service Desk in alignment with ITIL principles. Configuration and deployment management for end user compute estate. Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT Supplier relationship management including SLA reviews, contract review, supplier processes and documentation. Tender and commercial Management including IT procurement and negotiations. To support the drive of Digital Transformation and AI adoption within the business Carrying out reviews of documentation and processes to ensure they are up to date, relevant and manage through change control procedures. To advise on the latest technologies and innovations that will enhance business IT systems Experience required: Proven experience working as an IT Service Delivery Manager / IT Service Manager / IT Service Desk Manager in a fast paced environment. Logical sound approach to IT Support and troubleshooting. Strong ability to develop customer relationships at all levels. Excellent understanding of ITIL principles, including Incident, Request, Problem and Change management, Excellent understanding of Microsoft Office 365 and Microsoft Intune. Experience of Microsoft CoPilot and other AI tools. Previous experience leading a team of Service Desk Analysts including coaching and developing team members Previous hospitality, entertainment or retail sector experience is preferred. Contact: Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

We are currently recruiting for an experienced Google Workspace to work a contract until the end of September this year for our client 1-2 days per week on-site in either Manchester, Bristol, or London. Job description Reporting into the Cloud Operations Manager you will be a subject matter expert in Google Workspace in the Google Administration team that manages the Google Workspace range of applications for the organisation totalling 13,000 accounts. You will act as a primary escalation point for the service desk, as a Google liaison, and help the organisation to gain maximum benefit from the technology. You will help ensure that the Google Workspace environments are; Securely configured Updated accordingly Well maintained and follow best practices You will be the Subject Matter Expert for all Google Workspace range of applications (Google Drive, Google Mail, etc.), and 3rd party cloud productivity suite tools such as AODocs. Main Responsibilities Maintain regular contact with users to understand their needs and challenges and ensure continuous improvement of products and services Maintain and build the relationship with Google and our Google Partner Develop an effective partnership and act as an ambassador for Google Workspace, challenging the organisation and users where appropriate Support business change activities, focussing on technology impacts. Manage and triage incoming tickets for the Google team Provide Project Management for the various in-flight projects that involve the Google team Stay up to date with changes to Google Workspace, Google Cloud, and other products Act as Subject Matter Expert for escalation of Google related problems and changes from the service desk and business partners Promote the service desk as the go to function for technology and digital related change, or problem rectification, ensuring they are engaged early and solutions are determined with input from them Work with the Digital Records Management team in managing the AODocs document library Work with the Project Delivery team in the migration of data and email into and out of Google Workspace Work with the Security team, Freedom of Information and Subject Access Request team to provide relevant support Work with Cyber Security on the best practices for managing Google Workspace including but not limited to; authentication and authorisation (OAuth, SSO, Sharing Permissions, Service Accounts, etc), Data Loss Prevention, Trust Rules, etc Creating documentation for new and existing applications, processes, training materials, and service desk knowledge base articles. It's essential that you have: Experience in working as third line support in a busy IT support function Experience in the delivery of complex projects from ideation to implementation Experience in data migrations and migration tools Deep understanding of messaging protocols and email security Experience in using Google Apps Manager commands (GAM) Experience managing SaaS based messaging platforms such as Google and Office 365 Experience in managing a large Google Workspace domain including third party tools Experience with working as a business analyst to gather requirements and success criteria for project work Experience with running multiple (dozens) of projects simultaneously Experience with managing multiple DNS zone files Experience with implementing email security standards such as DKIM, SPF, DMARC, and MTA-STS Experience with, and confident in dealing with, senior stakeholders and VIPs. It's desirable that you have: Understanding of legislation pertaining to public sector data and IT security Any experience with AD, MS Exchange and Sharepoint is highly beneficial Experience in managing and administering MS Sharepoint and Office 365 A good understanding of Change Management Principles in relation to changing of messaging platform Experience with Asana and Jira Experience in document management systems. Technical skills Google Workspace Troubleshooting Investigation Email Security Best Practices Application Integration Google Workspace Admin console GAM Commands Implementing Google Best Practices If you feel you have the skills and experience needed for this role; please do apply now. By applying for this job and submitting your CV to Parker Shaw, you acknowledge and give permission for us to pass it to an associate company for resourcing purposes. We outsource some of our resourcing calls to a trusted third-party company and they may call you to discuss this opportunity with you. They will then report back to us with the outcome of their conversation with you, where upon we will decide whether to submit your CV to the end client. Please be assured that the third-party company do not store or control any of your data, this is all done by ourselves (Parker Shaw).

1st Line Support Agent / IT Help Desk / Service Desk Analyst Birmingham £16.02 per hour Ongoing Temporary Contract Flexible shifts (Days/Nights, weekends & bank holidays) About the Role Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you'll join an energetic and supportive IT Service Desk team that's big on training and internal progression. As a 1st Line Support Agent / IT Support Technician , you'll act as the first point of contact for all corporate and retail IT issues working within a busy Help Desk / Service Desk environment . This role is ideal for someone looking to grow a long-term career in IT Support, Technical Support, or Desktop Support , with clear progression into 2nd Line Support . What You'll Do Provide quick, reliable 1st Line IT Support across corporate and retail systems Log and manage incidents using a ticketing system in line with SLA targets Support retail POS systems, in-store equipment, payroll applications and business-critical software Deliver excellent customer service with a confident and professional phone manner Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required Work efficiently in a high-volume IT Help Desk environment What You'll Bring Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential) Strong problem-solving and troubleshooting skills Excellent communication and call-handling ability Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues Ability to manage workload in a fast-paced, target-driven environment Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year Why You'll Love It Competitive pay: £16.02 per hour Ongoing training in IT systems and service desk tools Fun, social and supportive team culture A company that promotes internal progression and IT career development. Opportunities like this don't stay open for long, submit your application today or get in touch with Gabriele Strazdauskaite on and secure your place in a growing IT team!

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Customer-centric mindset with great communication skills (in-person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance.In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Location: Reed House, Norwich - with travel Salary: £26,666 - £36,665 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent If you have exceptional customer service skills and want to make a real difference to people's lives, then this could be just what you've been looking for! Following an internal promotion, we're looking for a Desk Side Analyst to join us. You must have experience of running IT clinics/tech bars/drop in sessions or offering a significant amount of face to face hands on IT support to different internal customers, including regular VIP support. With a working knowledge of Microsoft technologies: Windows operating systems, M365, network fundamentals, tablet & mobile support (Android and iOs), you'll play a vital role in the team, troubleshooting hardware and software issues and maintaining end user devices. The role will be based from our Norwich office with regular travel to sites throughout East Anglia and the North of England. You'll provide on-site technical support and assistance to customers at the group's offices, sheltered housing schemes (known as LiveSmart) and other locations within East Anglia and the North of England where Clarion provides corporate IT services. You'll be working closely with the Service Desk and other DDaT teams to deliver high-quality location-based support. With a good working knowledge of core IT service management processes and practices and a proven ability and drive to learn and develop new skills, as well as Mobile Device Management system experience and Video Conference system support experience, you'll need to be proficient in providing end-user support for network-related queries and hardware setup. If you have excellent organisational skills, high attention to detail, and the ability to plan and manage multiple, changing priorities, then we want to hear from you now! If this sounds like an opportunity for you, then please review the full role profile before applying. Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more. Closing Date: Thursday 16th April 2026 at midnight. At Clarion Housing Group, we support the responsible use of AI. The role will be based from our Norwich office with regular travel to sites throughout East Anglia and the North of England. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

IT Service Desk Analyst Location: Horsham Job Type: Full-time Salary: 35,000 This role involves supporting, monitoring, and maintaining our existing IT infrastructure, as well as working on new systems and upgrade projects. The ideal candidate will have a strong background in IT support and infrastructure management, with a focus on security and efficient system operation. Day-to-day of the role: Conduct cyber and information security activities in line with our ISO27001 certified Information Security Management System. Monitor and check backups, email systems, and software patches across desktops, servers, and applications. Import data into Oracle for development and test teams. Provide support to end users, including those in remote offices and working from home. Manage account creation and deletion for joiners and leavers. Install software on servers, desktops, and laptops. Order hardware and software as needed. Maintain the asset database and liaise with suppliers for warranty repairs. Perform other reasonable duties as required from time to time. Required Skills & Qualifications: Previous experience in a similar IT support role. Technical experience with Microsoft Windows 10/11, Windows Server 2016/2019/2022, Microsoft Hyper-V, Microsoft Exchange Online, Office 365, Active Directory, Azure AD, IP Networks, Switches & Cabling, and Backup Systems. PC troubleshooting and repair skills. Excellent organisational and time management skills. Ability to work with a high degree of attention to detail. Remains calm and objective under pressure. Effective problem-solving skills and ability to handle a diverse range of challenges. Ability to work independently while maintaining a logical and methodical approach. Demonstrates initiative and acts with integrity and enthusiasm. Desirable: Experience with Sophos Endpoint Protection, XG Firewall, Mobile Control, Arcserve Backup & UDP, Oracle Databases, Client to Site VPNs, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Mimecast. Experience working in an ISO27001 environment.

IT Helpdesk - Customer Service Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ Hours: Monday to Friday, 8am-5pm. Contract: Temporary ongoing Pay: 14.50 per hour, effective from April 2026 Start Date: 05/05/2026 We are seeking four IT Service Desk Analysts to provide first-line support within a busy, phone-based service desk environment. The role focuses primarily on "log and refer" activity, capturing incidents and service requests, and routing them to the appropriate support teams. You will act as the first point of contact for users, delivering a professional and efficient service while adhering to defined processes and service levels. Key Responsibilities Act as the initial point of contact for all incoming phone-based IT queries and issues. Log incidents and service requests accurately into the service management system. Perform initial triage and refer tickets to the correct group to resolve. Provide clear, concise communication to users regarding next steps and expected timeframes. Escalate priority incidents promptly in line with escalation procedures. Work collaboratively with internal IT teams to support effective incident resolution. Essential Requirements Previous experience in an IT Service Desk or customer support role (phone-based preferred). Strong communication skills with the ability to interact confidently with users at all levels. Competent in logging and tracking issues in a ticketing system. Ability to follow processes accurately and work within structured service environments. Reliable, organised, and able to manage workload during defined shift hours. Must successfully complete an Access NI Basic check prior to starting. Desirable Skills Using IT service management tools , not essential. Ideally a knowledge or passion for IT in general. Awareness of typical corporate IT systems (Windows, MS Office, basic networking, etc.). Employment will be subject to passing screening requirements, including a DBS and credit history check, clear of sanctions. Proof of address and passed referencing requested. We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Job Title: Service Support Analyst (Level 2) Salary: 40k DoE Location: Aylesbury, with hybrid working A growing organisation is seeking a Service Support Analyst to provide first- and second-line IT support across the business. This role is responsible for ensuring reliable IT services, supporting end users, and contributing to the ongoing improvement of systems, security, and service delivery. Key Responsibilities Provide 1st and 2nd line IT support across incident, problem, change, and service request management (aligned to ITIL practices). Log, prioritise, troubleshoot, and resolve technical issues; escalate to third-party providers where required. Support and maintain Microsoft cloud technologies, including Microsoft 365, Teams, Exchange Online, OneDrive, SharePoint, and Azure Virtual Desktop. Install, configure, and support laptops, desktops, printers, meeting room technology, and remote working setups. Manage user lifecycle processes (joiners, movers, leavers) and system access controls. Monitor and respond to cyber security alerts and email security controls, ensuring compliance with internal policies. Maintain accurate hardware and software inventories. Work closely with external IT suppliers and monitor their performance against service expectations. Assist with technology rollouts, including user communication, training, and support. Conduct risk assessments on incidents and escalate issues appropriately. Perform information security and data protection checks. Communicate effectively with non-technical stakeholders, providing clear updates on IT services. Skills & Competencies Strong troubleshooting and problem-solving abilities. Clear communication skills (technical and non-technical). Ability to manage multiple priorities and work under pressure. High attention to detail and strong organisational skills. Ability to work independently and collaboratively within a team. Proactive approach with a willingness to learn and develop. Understanding of change management and IT service processes. Awareness of cyber security best practices. Experience & Qualifications Essential: Experience supporting Microsoft Azure and Microsoft 365 environments. Proven experience in a customer-facing IT support role. Desirable: Degree in Computer Science or related discipline (or equivalent experience). Microsoft 365 certifications (e.g., Fundamentals or Administrator). Knowledge of IT infrastructure, ITIL methodology, and information security practices. Salary & Benefits Salary up to 40,000 (depending on experience). Discretionary bonus (up to 15%). 28 days annual leave plus bank holidays. Pension with employer contributions up to 10%. Life assurance (4x salary). Employee wellbeing support, training opportunities, and additional perks (e.g., volunteering leave, discounts, health initiatives). Working Arrangements Full-time, permanent role (35 hours per week). Primarily office-based, with limited flexible/home working options available depending on role and performance. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.