Technical Operations Analyst Preston / Remote (onsite when needed) 12 months initially £41.94ph inside IR35 / Umbrella Working as part of a team safeguarding against cyber threats by developing and enhancing the Technical Operations capability across People, Process, and Technology, ensuring an efficient approach to all Cyber Operations. Proactively protecting the client through continual automation and testing of security controls. Continuously working toward organisational, departmental, and individual objectives and upholding security standards and principles. Providing assurance to the Head of Cyber Operations and Technical Operations Manager that the SOC is operating efficiently through the use of orchestration and automation. Core Duties Typical duties include (but are not limited to): Identification of process that can be automated to make the SOC more effective. Responsible for the overall delivery of the Technical Operations function by providing support to other members of the team to protect the client's systems against cyber threats. Lead in the identification and the creation, maintenance and troubleshooting of SOAR playbooks, automations and enrichments. Apply critical thinking to solve unique problems in the information security space. Enhancing the processes around interacting with large datasets to construct actionable information to enhance the detection of suspicious activity within the business. On boarding new data sources to increase the visibility of security event information across multiple technologies. Creating security use cases to enable the wider SOC to respond to a wider array of threats. Identify where automation can assist the Incident Response team when investigating suspicious activity. Creation of analytic content to enable quantifiable metrics on SOC performance. Additional Accountabilities Able to lead a small Data project or support a larger project Work as a fully contributory member of the Cyber Security Team with the ability to delivery with limited guidance from the Line Manager. Expected to provide technical support to team members and provide support to individuals within specialist areas. Guides others in application of IM&T and Cyber processes. Manage own development including participating in on the job training and attending training programmes as appropriate. Provide support to others development, including the development of people within specialist areas. Responsible for training members of the team, monitoring their quality of work and contributing to pay decisions Knowledge, Skills and Qualifications A strong technical background with a detailed knowledge of cyber security, computer networks and operating systems. Broad and detailed experience of technologies including but not limited to firewalls, IDS/IPS, Active Directory, endpoint protection, Windows Server, Linux, TCP/IP, Networks, Cloud, CDNs and Vulnerability Management. Analytical background, comfortable analysing and interpreting large and complex data sets and articulating the story behind any observations along with providing conclusions and recommendations. Detailed knowledge of the current threat landscape, the TTPs frequently employed in those attacks and how we can investigate and mitigate these. Knowledge and demonstrable experience of the MITRE ATT&CK framework. Good knowledge of enterprise computing technologies. Skills Understanding of enterprise networking and computing Knowledge of Python 3 programming language Demonstrable experience in using SOAR tooling and its application Application of data science against large datasets involving unstructured data and designing data models Knowledge of using SIEM platforms to identify suspected security events and creating content to enhance the platform Knowledge of custom API's to leverage the SOAR's functionality Ability to communicate to other stakeholders across the business Technical documentation creation Mentoring junior members of the team The ability to obtain UK Government security clearance to SC Relevant industry and vendor qualifications such as CISSP, CISM, CompTIA security+ Cyber security framework knowledge such as MITRE ATT&CK Organisational, departmental, and individual objectives and upholding security standards and principles. Providing assurance to the Head of Cyber Operations and Technical Operations Manager that the SOC is operating efficiently through the use of orchestration and automation. JBRP1_UKTJ
13/12/2025
Full time
Technical Operations Analyst Preston / Remote (onsite when needed) 12 months initially £41.94ph inside IR35 / Umbrella Working as part of a team safeguarding against cyber threats by developing and enhancing the Technical Operations capability across People, Process, and Technology, ensuring an efficient approach to all Cyber Operations. Proactively protecting the client through continual automation and testing of security controls. Continuously working toward organisational, departmental, and individual objectives and upholding security standards and principles. Providing assurance to the Head of Cyber Operations and Technical Operations Manager that the SOC is operating efficiently through the use of orchestration and automation. Core Duties Typical duties include (but are not limited to): Identification of process that can be automated to make the SOC more effective. Responsible for the overall delivery of the Technical Operations function by providing support to other members of the team to protect the client's systems against cyber threats. Lead in the identification and the creation, maintenance and troubleshooting of SOAR playbooks, automations and enrichments. Apply critical thinking to solve unique problems in the information security space. Enhancing the processes around interacting with large datasets to construct actionable information to enhance the detection of suspicious activity within the business. On boarding new data sources to increase the visibility of security event information across multiple technologies. Creating security use cases to enable the wider SOC to respond to a wider array of threats. Identify where automation can assist the Incident Response team when investigating suspicious activity. Creation of analytic content to enable quantifiable metrics on SOC performance. Additional Accountabilities Able to lead a small Data project or support a larger project Work as a fully contributory member of the Cyber Security Team with the ability to delivery with limited guidance from the Line Manager. Expected to provide technical support to team members and provide support to individuals within specialist areas. Guides others in application of IM&T and Cyber processes. Manage own development including participating in on the job training and attending training programmes as appropriate. Provide support to others development, including the development of people within specialist areas. Responsible for training members of the team, monitoring their quality of work and contributing to pay decisions Knowledge, Skills and Qualifications A strong technical background with a detailed knowledge of cyber security, computer networks and operating systems. Broad and detailed experience of technologies including but not limited to firewalls, IDS/IPS, Active Directory, endpoint protection, Windows Server, Linux, TCP/IP, Networks, Cloud, CDNs and Vulnerability Management. Analytical background, comfortable analysing and interpreting large and complex data sets and articulating the story behind any observations along with providing conclusions and recommendations. Detailed knowledge of the current threat landscape, the TTPs frequently employed in those attacks and how we can investigate and mitigate these. Knowledge and demonstrable experience of the MITRE ATT&CK framework. Good knowledge of enterprise computing technologies. Skills Understanding of enterprise networking and computing Knowledge of Python 3 programming language Demonstrable experience in using SOAR tooling and its application Application of data science against large datasets involving unstructured data and designing data models Knowledge of using SIEM platforms to identify suspected security events and creating content to enhance the platform Knowledge of custom API's to leverage the SOAR's functionality Ability to communicate to other stakeholders across the business Technical documentation creation Mentoring junior members of the team The ability to obtain UK Government security clearance to SC Relevant industry and vendor qualifications such as CISSP, CISM, CompTIA security+ Cyber security framework knowledge such as MITRE ATT&CK Organisational, departmental, and individual objectives and upholding security standards and principles. Providing assurance to the Head of Cyber Operations and Technical Operations Manager that the SOC is operating efficiently through the use of orchestration and automation. JBRP1_UKTJ
Senior C&I Engineer Abingdon Rd, Culham, UK Full-time Salary: £56,596 (inclusive of Specialist Allowance) + excellent benefits, including outstanding pension Division: Plasma Science and Fusion Operations Site Location: UKAEA Culham, Oxfordshire Confirmed Grade: Level 5 Department: Tokamak Systems Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the worlds energy? If so, read on. Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA leads the way in realising fusion energy, partnering with industry and research for ground-breaking advancements. Our goal is to bring fusion electricity to the grid, supported by tomorrow's power stations. In pursuit of our mission, UKAEA embraces core values: Innovative, Committed, Trusted, and Collaborative. As an employee of UKAEA, you will benefit from: - Outstandingdefined benefit pension scheme, details of which can be found at the end of this advert. - Corporatebonus scheme up to 7%and aRelocationallowance (if eligible). -Flexible working options, including family-friendly policies and the right to request flexible working from the start of your employment. -Employee Assistance Programmeand trained Mental Health First Aiders. -Generous annual leave allowance, starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays. - Wide range ofcareer development opportunities. - A vibrantculturecommitted to equality and being fullyinclusive. What to expect in our recruitment process: For a step-by-step overview of how we hire from application to offer, please see our Recruitment Process page on our website. Job Description The salary for this role is £56,596 (inclusive of a Specialist Allowance). Onsite working is expected for 5 days each week, however, we actively support requests for flexible working. This role can be based at any of the following sites: Culham, Oxfordshire. This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including the Disclosure & Barring Service (DBS) checks for criminal convictions and possibly a search of open source data. The Role Are you looking for an exciting opportunity to make a difference? Join our team and contribute to the future of fusion energy. As Senior C&I Engineer, you will play a pivotal role in the Machine Control and Protection Team, which is responsible for providing electrical, electronics & control, and instrumentation engineering support to machine operations and diagnostics systems. These systems include MAST Upgrade (MAST-U) machine control, real-time & hardwired protection and Personal Access Safety System (PASS). In addition, the team supports any engineering requirement for Diagnostic and Enhancement projects within MAST-U. The post holder will troubleshoot, design, and deliver high-level electrical systems to optimise and maintain MAST-U operations. The post holder will be responsible for the maintenance and upgrade of critical operational systems and lead activities within MAST-U Integrated Commissioning & Restart. - Plan/implement Schneider PLC & iFIX SCADA software/hardware changes, manage configuration control, and ensure all changes are agreed and captured. - Deliver safely and cost-effectively; act as RO/SME for protection subsystems (maintenance schedules, fault support); close out ATO/safe-working actions and coordinate with Beam Control, Diagnostics, Plasma & Z-control, and Power Supplies for safe/efficient ops. - Help define/control-system strategy and spares/stock; review/analyse performance with weekly reporting; act as Project Engineer/Manager for procedures, plant docs, and RAMS; manage suppliers and costs within budget. - Lead multi-disciplinary teams (staff, contractors, apprentices) and work towards appointment as MEiC (MAST-U Engineer in Charge) during operations/engineering periods. Qualifications Essential Requirements: - Degree in Electrical/C&I Engineering or equivalent, or qualified by experience. - Must be proficient in programming PLCs. - Must demonstrate a high level of experience in design, installation, and testing of C&I systems hardware. Desirable experience: - Experience with Visual Basic or similar programming languages. - Computer networking literacy. - Understanding of programmable control systems standard IEC 61131. - Understanding of Functional Safety standards IEC 61508 and IEC 62061. - Experience with cable management software. - Experience with cable and circuit protection sizing. Additional Information For a full list of benefits and to apply, select the apply button to be taken through to the UKAEA careers pages. UKAEA's mission is clean energy for all, and we welcome talented people from all backgrounds who want to help us achieve our mission. We are under-represented from some groups and so want to encourage applications in particular from women in STEM, people from Black British Caribbean and African backgrounds and from Pakistani and Bangladeshi British backgrounds. Our Executive team, supported by our 'Head of Equality, Diversity and Inclusion' (EDI) and Wellbeing, and our EDI Networks actively promote inclusion and take steps to increase diversity within our organisation. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success. UK Atomic Energy Authority is committed to being accessible. Please email our team if you have any questions or require help or adjustments to compete on a fair basis, for example, changes to the way we interview or share information. Please note that vacancies are generally advertised for 4 weeks, but may close earlier if we receive a large number of applications. JBRP1_UKTJ
13/12/2025
Full time
Senior C&I Engineer Abingdon Rd, Culham, UK Full-time Salary: £56,596 (inclusive of Specialist Allowance) + excellent benefits, including outstanding pension Division: Plasma Science and Fusion Operations Site Location: UKAEA Culham, Oxfordshire Confirmed Grade: Level 5 Department: Tokamak Systems Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the worlds energy? If so, read on. Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA leads the way in realising fusion energy, partnering with industry and research for ground-breaking advancements. Our goal is to bring fusion electricity to the grid, supported by tomorrow's power stations. In pursuit of our mission, UKAEA embraces core values: Innovative, Committed, Trusted, and Collaborative. As an employee of UKAEA, you will benefit from: - Outstandingdefined benefit pension scheme, details of which can be found at the end of this advert. - Corporatebonus scheme up to 7%and aRelocationallowance (if eligible). -Flexible working options, including family-friendly policies and the right to request flexible working from the start of your employment. -Employee Assistance Programmeand trained Mental Health First Aiders. -Generous annual leave allowance, starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays. - Wide range ofcareer development opportunities. - A vibrantculturecommitted to equality and being fullyinclusive. What to expect in our recruitment process: For a step-by-step overview of how we hire from application to offer, please see our Recruitment Process page on our website. Job Description The salary for this role is £56,596 (inclusive of a Specialist Allowance). Onsite working is expected for 5 days each week, however, we actively support requests for flexible working. This role can be based at any of the following sites: Culham, Oxfordshire. This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including the Disclosure & Barring Service (DBS) checks for criminal convictions and possibly a search of open source data. The Role Are you looking for an exciting opportunity to make a difference? Join our team and contribute to the future of fusion energy. As Senior C&I Engineer, you will play a pivotal role in the Machine Control and Protection Team, which is responsible for providing electrical, electronics & control, and instrumentation engineering support to machine operations and diagnostics systems. These systems include MAST Upgrade (MAST-U) machine control, real-time & hardwired protection and Personal Access Safety System (PASS). In addition, the team supports any engineering requirement for Diagnostic and Enhancement projects within MAST-U. The post holder will troubleshoot, design, and deliver high-level electrical systems to optimise and maintain MAST-U operations. The post holder will be responsible for the maintenance and upgrade of critical operational systems and lead activities within MAST-U Integrated Commissioning & Restart. - Plan/implement Schneider PLC & iFIX SCADA software/hardware changes, manage configuration control, and ensure all changes are agreed and captured. - Deliver safely and cost-effectively; act as RO/SME for protection subsystems (maintenance schedules, fault support); close out ATO/safe-working actions and coordinate with Beam Control, Diagnostics, Plasma & Z-control, and Power Supplies for safe/efficient ops. - Help define/control-system strategy and spares/stock; review/analyse performance with weekly reporting; act as Project Engineer/Manager for procedures, plant docs, and RAMS; manage suppliers and costs within budget. - Lead multi-disciplinary teams (staff, contractors, apprentices) and work towards appointment as MEiC (MAST-U Engineer in Charge) during operations/engineering periods. Qualifications Essential Requirements: - Degree in Electrical/C&I Engineering or equivalent, or qualified by experience. - Must be proficient in programming PLCs. - Must demonstrate a high level of experience in design, installation, and testing of C&I systems hardware. Desirable experience: - Experience with Visual Basic or similar programming languages. - Computer networking literacy. - Understanding of programmable control systems standard IEC 61131. - Understanding of Functional Safety standards IEC 61508 and IEC 62061. - Experience with cable management software. - Experience with cable and circuit protection sizing. Additional Information For a full list of benefits and to apply, select the apply button to be taken through to the UKAEA careers pages. UKAEA's mission is clean energy for all, and we welcome talented people from all backgrounds who want to help us achieve our mission. We are under-represented from some groups and so want to encourage applications in particular from women in STEM, people from Black British Caribbean and African backgrounds and from Pakistani and Bangladeshi British backgrounds. Our Executive team, supported by our 'Head of Equality, Diversity and Inclusion' (EDI) and Wellbeing, and our EDI Networks actively promote inclusion and take steps to increase diversity within our organisation. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success. UK Atomic Energy Authority is committed to being accessible. Please email our team if you have any questions or require help or adjustments to compete on a fair basis, for example, changes to the way we interview or share information. Please note that vacancies are generally advertised for 4 weeks, but may close earlier if we receive a large number of applications. JBRP1_UKTJ
Our top telecoms client is looking for a Digital Sales Partnership Manager to join their team on a 6 month contract basis in Keele Our Client has a requirement for a Digital Sales Partnership Manager, who will be required to work on a contract basis in Keele. Role Purpose: We are rapidly growing Internet Service Provider seeking to establish Digital Comparison Sites and affiliate partnerships as a core new route to market. The Digital Sales Partnerships Manager will be responsible for building this channel from the ground up; identifying, recruiting, and managing high-value partners who can drive significant broadband sales volume for the business. This role requires a commercially minded partnerships specialist who can secure advantageous trading terms, ensure we consistently ranks highly across partner platforms, with the ability to oversee the operational and technical processes that delivers high levels of customer acquisition. Success in this role will directly influence our ability to achieve ambitious 2026 sales targets, with the DCS/affiliate channel which is expected to become a major contributor to overall net adds. The position demands an individual with strong industry knowledge, a well-developed network, proven negotiation capability, and the presence and credibility to work with senior decision-makers across partner organisations. It is a hands-on, results-driven role designed for someone who can both shape strategy and execute at pace. Job Role Responsibilities: Partner Acquisition & Channel Development • Source and evaluate new affiliate and digital comparison partners aligned with our strategic and commercial objectives. • Establish the Digital Comparison Site route-to-market as a major sales channel for us. • Lead onboarding of partner organisations, ensuring smooth operational and technical set-up. Commercial Negotiation & Contract Management • Negotiate and secure trading agreements, including favourable commercial terms, SLAs, and performance expectations. • Ensure agreements maximise return on investment and contribute to aggressive sales targets. Channel Performance Management • Ensure we achieve high rankings and visibility across partner platforms daily. • Manage propositions, pricing, offers, and messaging in conjunction with Marketing and Sales teams. • Oversee the end-to-end sales commissions process internally and with partners. • Deliver regular performance reporting, insight generation, and forecasting. Operational & Technical Process Oversight • Work with internal teams (Marketing, BI, Sales Operations, IT & Finance), to deliver technical and administrative processes that are fully aligned. • Resolve operational blockers swiftly to maintain partner confidence and channel performance. Internal & External Stakeholder Management • Build and maintain strong relationships with partner account managers and commercial teams. • Act as the primary internal escalation point for partner-related issues. • Collaborate with internal departments to ensure proposition and operational alignment. Continuous Improvement & Market Insight • Monitor competitor activity across affiliate and comparison site channels. • Identify opportunities to optimise conversion, ranking, visibility, and operational efficiency. • Recommend channel improvements based on insight, analytics, and partner feedback. Experience / Skills / Knowledge / Qualifications: Degree or equivalent experience Industry-specific accreditations (commercial, partnerships, digital marketing) Proven experience in digital partnerships, affiliate management, or comparison site channels. Strong commercial negotiation experience. Experience managing performance-driven digital sales channels. Telecoms or utilities industry experience. Strong existing industry network. Experience scaling a new sales channel from inception. Experience in GTM strategy within a digital environment. Benefits: Competetitive day rate Hybrid working Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Digital Sales Partnership Manager Role looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
12/12/2025
Contractor
Our top telecoms client is looking for a Digital Sales Partnership Manager to join their team on a 6 month contract basis in Keele Our Client has a requirement for a Digital Sales Partnership Manager, who will be required to work on a contract basis in Keele. Role Purpose: We are rapidly growing Internet Service Provider seeking to establish Digital Comparison Sites and affiliate partnerships as a core new route to market. The Digital Sales Partnerships Manager will be responsible for building this channel from the ground up; identifying, recruiting, and managing high-value partners who can drive significant broadband sales volume for the business. This role requires a commercially minded partnerships specialist who can secure advantageous trading terms, ensure we consistently ranks highly across partner platforms, with the ability to oversee the operational and technical processes that delivers high levels of customer acquisition. Success in this role will directly influence our ability to achieve ambitious 2026 sales targets, with the DCS/affiliate channel which is expected to become a major contributor to overall net adds. The position demands an individual with strong industry knowledge, a well-developed network, proven negotiation capability, and the presence and credibility to work with senior decision-makers across partner organisations. It is a hands-on, results-driven role designed for someone who can both shape strategy and execute at pace. Job Role Responsibilities: Partner Acquisition & Channel Development • Source and evaluate new affiliate and digital comparison partners aligned with our strategic and commercial objectives. • Establish the Digital Comparison Site route-to-market as a major sales channel for us. • Lead onboarding of partner organisations, ensuring smooth operational and technical set-up. Commercial Negotiation & Contract Management • Negotiate and secure trading agreements, including favourable commercial terms, SLAs, and performance expectations. • Ensure agreements maximise return on investment and contribute to aggressive sales targets. Channel Performance Management • Ensure we achieve high rankings and visibility across partner platforms daily. • Manage propositions, pricing, offers, and messaging in conjunction with Marketing and Sales teams. • Oversee the end-to-end sales commissions process internally and with partners. • Deliver regular performance reporting, insight generation, and forecasting. Operational & Technical Process Oversight • Work with internal teams (Marketing, BI, Sales Operations, IT & Finance), to deliver technical and administrative processes that are fully aligned. • Resolve operational blockers swiftly to maintain partner confidence and channel performance. Internal & External Stakeholder Management • Build and maintain strong relationships with partner account managers and commercial teams. • Act as the primary internal escalation point for partner-related issues. • Collaborate with internal departments to ensure proposition and operational alignment. Continuous Improvement & Market Insight • Monitor competitor activity across affiliate and comparison site channels. • Identify opportunities to optimise conversion, ranking, visibility, and operational efficiency. • Recommend channel improvements based on insight, analytics, and partner feedback. Experience / Skills / Knowledge / Qualifications: Degree or equivalent experience Industry-specific accreditations (commercial, partnerships, digital marketing) Proven experience in digital partnerships, affiliate management, or comparison site channels. Strong commercial negotiation experience. Experience managing performance-driven digital sales channels. Telecoms or utilities industry experience. Strong existing industry network. Experience scaling a new sales channel from inception. Experience in GTM strategy within a digital environment. Benefits: Competetitive day rate Hybrid working Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Digital Sales Partnership Manager Role looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Senior Systems Administrator/ 3rd Line Support, M365, Hyper V Location: Bristol Contract Type: 12 Months 550/day Max Inside IR35 Clearance: SC Cleared About the Role We are seeking an experienced Senior Systems Administrator to join the Technical Operations team. This role is critical in supporting, developing, and maintaining our technical systems and platforms, ensuring resilience, security, and performance across servers, storage, networks, and cloud technologies. You will provide 3rd Line Support , lead technical improvements, and design solutions that meet complex business needs. This position also involves maintaining governance, change management, backup/restore processes, and security compliance in collaboration with other technical teams. Key Responsibilities Administer and support technical environments including MS Hyper-V , Windows Server 2016/2019+ , NetApp , MS Exchange/Office 365 hybrid mail , and enterprise components (Active Directory, SCCM, DHCP, Failover Cluster Manager). Design, configure, and deploy Server, Storage, and Networking solutions to meet business requirements. Provide expert administration and support for Cloud platforms (Microsoft Azure, AWS, Google Cloud). Analyse complex business requirements and deliver secure, resilient, and scalable solutions. Troubleshoot and resolve high-risk technical issues, coordinating with internal teams and external vendors. Ensure operational health of systems: security, availability, performance, and reliability. Maintain detailed documentation, dashboards, and reports on system performance, resource consumption, and license usage. Uphold governance standards for change management , audit , and security configuration . Essential Skills & Experience Proven experience in 3rd Line Support and enterprise-level system administration. Strong knowledge of Microsoft technologies (Windows Server, Hyper-V, Active Directory, SCCM). Hands-on experience with Cloud platforms (Azure, AWS, Google Cloud). Expertise in storage technologies (NetApp) and hybrid mail environments. Familiarity with ITIL processes and security best practices. Ability to analyse complex problems and deliver proactive, long-term solutions. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
12/12/2025
Contractor
Senior Systems Administrator/ 3rd Line Support, M365, Hyper V Location: Bristol Contract Type: 12 Months 550/day Max Inside IR35 Clearance: SC Cleared About the Role We are seeking an experienced Senior Systems Administrator to join the Technical Operations team. This role is critical in supporting, developing, and maintaining our technical systems and platforms, ensuring resilience, security, and performance across servers, storage, networks, and cloud technologies. You will provide 3rd Line Support , lead technical improvements, and design solutions that meet complex business needs. This position also involves maintaining governance, change management, backup/restore processes, and security compliance in collaboration with other technical teams. Key Responsibilities Administer and support technical environments including MS Hyper-V , Windows Server 2016/2019+ , NetApp , MS Exchange/Office 365 hybrid mail , and enterprise components (Active Directory, SCCM, DHCP, Failover Cluster Manager). Design, configure, and deploy Server, Storage, and Networking solutions to meet business requirements. Provide expert administration and support for Cloud platforms (Microsoft Azure, AWS, Google Cloud). Analyse complex business requirements and deliver secure, resilient, and scalable solutions. Troubleshoot and resolve high-risk technical issues, coordinating with internal teams and external vendors. Ensure operational health of systems: security, availability, performance, and reliability. Maintain detailed documentation, dashboards, and reports on system performance, resource consumption, and license usage. Uphold governance standards for change management , audit , and security configuration . Essential Skills & Experience Proven experience in 3rd Line Support and enterprise-level system administration. Strong knowledge of Microsoft technologies (Windows Server, Hyper-V, Active Directory, SCCM). Hands-on experience with Cloud platforms (Azure, AWS, Google Cloud). Expertise in storage technologies (NetApp) and hybrid mail environments. Familiarity with ITIL processes and security best practices. Ability to analyse complex problems and deliver proactive, long-term solutions. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Job Description Job Title: Software Engineer - Submarines Working Pattern: Full time (Days) Working location: Derby (Onsite) We have an exciting opportunity for a Software Engineer to help develop tools that support the design and manufacture of nuclear powerplants for the Royal Navy. You will build in-house web applications that help scientists and engineers work more efficiently and make better decisions. In this role, you will specify, design, test, and validate software components, and deliver high-quality code and documentation on time. You will break down designs, create tests, and ensure the software meets all requirements Our backend uses Python with scientific libraries (NumPy, SciPy, Polars), and our frontend uses React. Experience with these is helpful but not required. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer: We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. What you will be doing: With this exciting opportunity you will get a chance to be involved with the following: Developing web applications for the upload, processing, and visualisation of complex manufacturing datasets. Aggregating data to aid product manufacture, helping to reduce risk, time and cost in our products. Modernising our processes and methods, acting as an ambassador for software and digital methods. As a senior software engineer you will seek to mentor and upskill junior colleagues, through maintaining technical development, guiding process compliance, and supporting wellbeing. Who we're looking for: At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles. To be successful in this role you will need to meet the following criteria: Demonstrable long-term experience of software development in a commercial environment. Preferably in fields with a focus on compliance (Financial services, medical, engineering, etc). A numerate, degree level, education (Computer Science, Mathematics, Physics, Engineering) or equivalent experience. Committed to developing high quality code that is interpretable, documented and tested. Taking responsibility to steer the governance and continuous improvement of these processes. With the support of the product owner, you will be keen to work with a range of customers from operations and engineering to elicit requirements and translate them to traceable code. Designing and architecting solutions for long term stability and maintainability. Have a delivery focussed mindset, able to make decisions that make best compromises between complexity and shipping value. This includes at the tech stack level. Experience of automation in the context of software development and deployment lifecycle. Demonstrable leadership attributes. This need not be a direct team leader or managerial role, but the behaviours and values commensurate with a senior position Have interests in topics beyond the typical scope of web application development, we are particularly keen to hear from applicants with interests in statistics, optimisation, and mathematics (Desirable). Experience of working during change or transformation. Building relationship within complex organisations and using this to influence outcomes (Desirable). We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people Rolls-Royce To work for Rolls-Royce Submarines, you need to hold a Security Check (SC) clearance without any caveats to that clearance. Rolls-Royce will support the application for Security Clearance if you don't currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets, you must hold a UK nationality. Any dual nationals will require additional scrutiny and background checks prior to commencing work with RRSL. Closing date: 16/01/2026 As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided. Job Category Software Systems Posting Date 10 Dec 2025; 00:12 Posting End Date 16 Jan 2026PandoLogic.
12/12/2025
Full time
Job Description Job Title: Software Engineer - Submarines Working Pattern: Full time (Days) Working location: Derby (Onsite) We have an exciting opportunity for a Software Engineer to help develop tools that support the design and manufacture of nuclear powerplants for the Royal Navy. You will build in-house web applications that help scientists and engineers work more efficiently and make better decisions. In this role, you will specify, design, test, and validate software components, and deliver high-quality code and documentation on time. You will break down designs, create tests, and ensure the software meets all requirements Our backend uses Python with scientific libraries (NumPy, SciPy, Polars), and our frontend uses React. Experience with these is helpful but not required. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer: We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. What you will be doing: With this exciting opportunity you will get a chance to be involved with the following: Developing web applications for the upload, processing, and visualisation of complex manufacturing datasets. Aggregating data to aid product manufacture, helping to reduce risk, time and cost in our products. Modernising our processes and methods, acting as an ambassador for software and digital methods. As a senior software engineer you will seek to mentor and upskill junior colleagues, through maintaining technical development, guiding process compliance, and supporting wellbeing. Who we're looking for: At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles. To be successful in this role you will need to meet the following criteria: Demonstrable long-term experience of software development in a commercial environment. Preferably in fields with a focus on compliance (Financial services, medical, engineering, etc). A numerate, degree level, education (Computer Science, Mathematics, Physics, Engineering) or equivalent experience. Committed to developing high quality code that is interpretable, documented and tested. Taking responsibility to steer the governance and continuous improvement of these processes. With the support of the product owner, you will be keen to work with a range of customers from operations and engineering to elicit requirements and translate them to traceable code. Designing and architecting solutions for long term stability and maintainability. Have a delivery focussed mindset, able to make decisions that make best compromises between complexity and shipping value. This includes at the tech stack level. Experience of automation in the context of software development and deployment lifecycle. Demonstrable leadership attributes. This need not be a direct team leader or managerial role, but the behaviours and values commensurate with a senior position Have interests in topics beyond the typical scope of web application development, we are particularly keen to hear from applicants with interests in statistics, optimisation, and mathematics (Desirable). Experience of working during change or transformation. Building relationship within complex organisations and using this to influence outcomes (Desirable). We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people Rolls-Royce To work for Rolls-Royce Submarines, you need to hold a Security Check (SC) clearance without any caveats to that clearance. Rolls-Royce will support the application for Security Clearance if you don't currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets, you must hold a UK nationality. Any dual nationals will require additional scrutiny and background checks prior to commencing work with RRSL. Closing date: 16/01/2026 As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided. Job Category Software Systems Posting Date 10 Dec 2025; 00:12 Posting End Date 16 Jan 2026PandoLogic.
Job Title: Service Operations Manager Location: Sheffield Salary: £40,000 to £50,000 depending on experience Contract: Full-time, permanent Hours: Monday to Friday If you enjoy running the day to day operation of an IT service function and keeping things moving in a busy MSP environment, this could be a great fit. We are supporting a growing managed services provider in Sheffield who are looking for a Service Operations Manager to take ownership of how their service function performs. You'll be the person who keeps the service desk working effectively, ensures operational standards are met, and acts as a steady point of contact for both the team and customers. This is a hands-on operational role, not a distant management position. You'll be involved in the detail day to day, while also improving how the service runs, guiding the team, and supporting escalations. If you like the mix of overseeing people, process and customer experience, this will suit you. What you'll be doing Operational leadership: Overseeing the daily running of the service desk and wider service operation. Making sure SLAs, KPIs and quality standards are consistently met. Coordinating workload, prioritising tickets and ensuring efficient workflow. Reviewing processes and implementing improvements to enhance service delivery. Monitoring trends, identifying recurring issues and recommending fixes. Supporting colleagues across technical teams, projects and management. Team leadership: Managing service desk staff including holidays, absence, timesheets and performance. Holding regular one to ones and development conversations. Coaching engineers on technical approach, communication and customer handling. Supporting recruitment and helping new team members settle into the role. Creating a positive team culture built on support, communication and accountability. Customer experience and escalation handling: Acting as the escalation point for service issues that need management involvement. Keeping customers informed, reassured and updated during major incidents. Making sure customers receive a consistent, high quality service. Maintaining calm and clarity when dealing with time sensitive issues. What we're looking for: Experience in an MSP or IT managed services environment. Strong understanding of how a service desk operates day to day. Proven ability to lead people, manage performance and drive improvement. Comfortable owning SLAs, KPIs and service reporting. Able to analyse operational data and make informed decisions. Confident communicating with customers at all levels. Calm under pressure with a structured, organised approach. Someone who enjoys accountability and taking ownership of outcomes. You do not need to know everything technically, but you must understand how technical teams work, how to keep service flowing and how to support customers and engineers effectively. What's in it for you: Salary between £40,000 and £50,000 depending on experience. Full-time, permanent role with long-term stability. Strong investment in personal development and training. Support from senior leadership and the wider technical teams. A collaborative working environment where your input will influence how the service operates. Free parking and modern office facilities. Regular team meetings and social events. How to apply If this sounds like the right next step in your career, we would love to hear from you. Apply with your CV or get in touch for a confidential chat. We respond to all applicants. If you are shortlisted, we will contact you before sharing your details with the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer. Service Operations Manager, Service Delivery Manager, MSP Operations, IT Service Manager, Service Desk Manager, ITIL, SLA Management, Escalation Manager, Sheffield IT Jobs, MSP Careers Yorkshire
12/12/2025
Full time
Job Title: Service Operations Manager Location: Sheffield Salary: £40,000 to £50,000 depending on experience Contract: Full-time, permanent Hours: Monday to Friday If you enjoy running the day to day operation of an IT service function and keeping things moving in a busy MSP environment, this could be a great fit. We are supporting a growing managed services provider in Sheffield who are looking for a Service Operations Manager to take ownership of how their service function performs. You'll be the person who keeps the service desk working effectively, ensures operational standards are met, and acts as a steady point of contact for both the team and customers. This is a hands-on operational role, not a distant management position. You'll be involved in the detail day to day, while also improving how the service runs, guiding the team, and supporting escalations. If you like the mix of overseeing people, process and customer experience, this will suit you. What you'll be doing Operational leadership: Overseeing the daily running of the service desk and wider service operation. Making sure SLAs, KPIs and quality standards are consistently met. Coordinating workload, prioritising tickets and ensuring efficient workflow. Reviewing processes and implementing improvements to enhance service delivery. Monitoring trends, identifying recurring issues and recommending fixes. Supporting colleagues across technical teams, projects and management. Team leadership: Managing service desk staff including holidays, absence, timesheets and performance. Holding regular one to ones and development conversations. Coaching engineers on technical approach, communication and customer handling. Supporting recruitment and helping new team members settle into the role. Creating a positive team culture built on support, communication and accountability. Customer experience and escalation handling: Acting as the escalation point for service issues that need management involvement. Keeping customers informed, reassured and updated during major incidents. Making sure customers receive a consistent, high quality service. Maintaining calm and clarity when dealing with time sensitive issues. What we're looking for: Experience in an MSP or IT managed services environment. Strong understanding of how a service desk operates day to day. Proven ability to lead people, manage performance and drive improvement. Comfortable owning SLAs, KPIs and service reporting. Able to analyse operational data and make informed decisions. Confident communicating with customers at all levels. Calm under pressure with a structured, organised approach. Someone who enjoys accountability and taking ownership of outcomes. You do not need to know everything technically, but you must understand how technical teams work, how to keep service flowing and how to support customers and engineers effectively. What's in it for you: Salary between £40,000 and £50,000 depending on experience. Full-time, permanent role with long-term stability. Strong investment in personal development and training. Support from senior leadership and the wider technical teams. A collaborative working environment where your input will influence how the service operates. Free parking and modern office facilities. Regular team meetings and social events. How to apply If this sounds like the right next step in your career, we would love to hear from you. Apply with your CV or get in touch for a confidential chat. We respond to all applicants. If you are shortlisted, we will contact you before sharing your details with the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer. Service Operations Manager, Service Delivery Manager, MSP Operations, IT Service Manager, Service Desk Manager, ITIL, SLA Management, Escalation Manager, Sheffield IT Jobs, MSP Careers Yorkshire
Senior Infrastructure Engineer Duration: 12-month fixed-term staff contract (not contract), with a strong potential for conversion to a permanent role. Location: This role is office based ,located in Hammersmith, London + 1 day remote work per week We are looking for a highly motivated and experienced Senior Infrastructure Engineer to join our global IT team. The successful candidate will play a key role in designing, implementing, maintaining, and supporting our entire IT infrastructure, which supports our business operations across multiple international locations. This is a practical role requiring a combination of deep technical expertise in Microsoft, VMware, and Cloud technologies, strategic thinking, and the ability to work effectively in a fast-paced, international setting. The ideal candidate will be a proactive problem-solver, a mentor to junior team members, and a driving force in the ongoing improvement of our IT services. Key Responsibilities Infrastructure Management & Support: Design, build, and maintain the company's global IT infrastructure, including on-premises HPE/Dell server and storage hardware, co-located data centres, and cloud-based systems. Manage and administer our hybrid cloud environment, with a strong focus on Microsoft Azure, Entra ID, and Azure MDM for modern device management. Ensure the security of our infrastructure and data by managing on-premises and cloud security controls and working closely with the Security Operations Centre (SoC) to action vulnerability management and system patching. Manage and maintain our Windows and Linux (CentOS, Red Hat, Ubuntu) server estate, as well as core Microsoft services (AD, GPO, DNS, NPS/Radius, CA, SMTP Relay), and our extensive VMware vSphere/vCenter virtualisation platform. Administer and optimise our System Centre Configuration Manager (SCCM) hierarchy, including Primary/Secondary sites, Distribution Points, Cloud Management Gateway (CMG), and Azure integration for global software deployment and updates. Manage and maintain our VDI environment (VMware Horizon/Citrix/OLVM), ensuring a reliable experience for our global user base. Take ownership of the company's backup and disaster recovery solutions, primarily using Veeam, and manage our tape library infrastructure. Provide 3rd line support for complex technical issues, acting as an escalation point for the service desk and junior engineers. Plan and execute infrastructure projects, including upgrades, migrations, and new implementations. Act as a technical lead and mentor for junior infrastructure engineers, fostering a culture of knowledge sharing and professional development. Requirements Extensive experience in a senior infrastructure engineering role, preferably within a global or multi-site SME. Expertise in the Microsoft Stack: Cloud Technologies: System Centre Configuration Manager (SCCM): Virtualisation & VDI: Hardware Experience: Networking & Monitoring: Security & Asset Management: Server Operating Systems & Backups:
11/12/2025
Full time
Senior Infrastructure Engineer Duration: 12-month fixed-term staff contract (not contract), with a strong potential for conversion to a permanent role. Location: This role is office based ,located in Hammersmith, London + 1 day remote work per week We are looking for a highly motivated and experienced Senior Infrastructure Engineer to join our global IT team. The successful candidate will play a key role in designing, implementing, maintaining, and supporting our entire IT infrastructure, which supports our business operations across multiple international locations. This is a practical role requiring a combination of deep technical expertise in Microsoft, VMware, and Cloud technologies, strategic thinking, and the ability to work effectively in a fast-paced, international setting. The ideal candidate will be a proactive problem-solver, a mentor to junior team members, and a driving force in the ongoing improvement of our IT services. Key Responsibilities Infrastructure Management & Support: Design, build, and maintain the company's global IT infrastructure, including on-premises HPE/Dell server and storage hardware, co-located data centres, and cloud-based systems. Manage and administer our hybrid cloud environment, with a strong focus on Microsoft Azure, Entra ID, and Azure MDM for modern device management. Ensure the security of our infrastructure and data by managing on-premises and cloud security controls and working closely with the Security Operations Centre (SoC) to action vulnerability management and system patching. Manage and maintain our Windows and Linux (CentOS, Red Hat, Ubuntu) server estate, as well as core Microsoft services (AD, GPO, DNS, NPS/Radius, CA, SMTP Relay), and our extensive VMware vSphere/vCenter virtualisation platform. Administer and optimise our System Centre Configuration Manager (SCCM) hierarchy, including Primary/Secondary sites, Distribution Points, Cloud Management Gateway (CMG), and Azure integration for global software deployment and updates. Manage and maintain our VDI environment (VMware Horizon/Citrix/OLVM), ensuring a reliable experience for our global user base. Take ownership of the company's backup and disaster recovery solutions, primarily using Veeam, and manage our tape library infrastructure. Provide 3rd line support for complex technical issues, acting as an escalation point for the service desk and junior engineers. Plan and execute infrastructure projects, including upgrades, migrations, and new implementations. Act as a technical lead and mentor for junior infrastructure engineers, fostering a culture of knowledge sharing and professional development. Requirements Extensive experience in a senior infrastructure engineering role, preferably within a global or multi-site SME. Expertise in the Microsoft Stack: Cloud Technologies: System Centre Configuration Manager (SCCM): Virtualisation & VDI: Hardware Experience: Networking & Monitoring: Security & Asset Management: Server Operating Systems & Backups:
Join a leading independent technology and services provider as a technician 3. Job Overview: We are seeking an Early Life Support (ELS) Engineer to support the Migration Phase 2 activities at Carlton Barracks. The engineer will play a key role in the setup, refresh, and migration of devices, ensuring a smooth transition for end users. This is a hands-on, structured role requiring strong technical capability, attention to detail, and the ability to follow processes under the guidance of senior project personnel. Active SC cleared is required. Location: CARLTON BARRACKS: Carlton Barracks Carlton gate - West Yorkshire Daily Rate: £19.38/hr - PAYE, £25.15/hr - UMB Contract Length: 06th to 09th January 2026 Key Responsibilities Migration & Refresh Activities Support the Migration Set-up and Refresh Clinic operations. Refresh laptops in line with the approved migration process. Move the required quantity of devices from the onsite storage location to the Refresh Clinic, as instructed by the Contractor Engineer and Site Manager. Log in to systems as required using devices provided by the Contractor Engineer or Site Manager, and only under their direction. Workflow & Documentation Accurately update the Contractor's workflow management system at all relevant steps. Assist with daily manual stock checks and report findings to the Contractor Engineer and Site Manager. Ensure all device movements and refresh activities are recorded correctly. Support & Coordination Provide Early Life Support to users during the migration period. Seek guidance from the Post Migration Technical Support Specialist and Site Manager when required. Work collaboratively with onsite teams to ensure a smooth operational flow. End-of-Day Duties Assist in securing all devices in the onsite storage location at the end of each day. Ensure the Refresh Clinic and storage areas remain organised and compliant with project standards. Key Requirements Previous experience in ELS, IT support, deployment, or migration projects. Strong understanding of laptop refresh processes and device handling. Ability to follow structured technical instructions and workflows. Good communication skills and confidence working in a military or structured environment. Strong attention to detail and accuracy in documentation. Ability to work on-site and follow security and access protocols. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
11/12/2025
Contractor
Join a leading independent technology and services provider as a technician 3. Job Overview: We are seeking an Early Life Support (ELS) Engineer to support the Migration Phase 2 activities at Carlton Barracks. The engineer will play a key role in the setup, refresh, and migration of devices, ensuring a smooth transition for end users. This is a hands-on, structured role requiring strong technical capability, attention to detail, and the ability to follow processes under the guidance of senior project personnel. Active SC cleared is required. Location: CARLTON BARRACKS: Carlton Barracks Carlton gate - West Yorkshire Daily Rate: £19.38/hr - PAYE, £25.15/hr - UMB Contract Length: 06th to 09th January 2026 Key Responsibilities Migration & Refresh Activities Support the Migration Set-up and Refresh Clinic operations. Refresh laptops in line with the approved migration process. Move the required quantity of devices from the onsite storage location to the Refresh Clinic, as instructed by the Contractor Engineer and Site Manager. Log in to systems as required using devices provided by the Contractor Engineer or Site Manager, and only under their direction. Workflow & Documentation Accurately update the Contractor's workflow management system at all relevant steps. Assist with daily manual stock checks and report findings to the Contractor Engineer and Site Manager. Ensure all device movements and refresh activities are recorded correctly. Support & Coordination Provide Early Life Support to users during the migration period. Seek guidance from the Post Migration Technical Support Specialist and Site Manager when required. Work collaboratively with onsite teams to ensure a smooth operational flow. End-of-Day Duties Assist in securing all devices in the onsite storage location at the end of each day. Ensure the Refresh Clinic and storage areas remain organised and compliant with project standards. Key Requirements Previous experience in ELS, IT support, deployment, or migration projects. Strong understanding of laptop refresh processes and device handling. Ability to follow structured technical instructions and workflows. Good communication skills and confidence working in a military or structured environment. Strong attention to detail and accuracy in documentation. Ability to work on-site and follow security and access protocols. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Greetings We are HiringNetcool Solution Architect-Newbury, UK Hybrid, two days in a week from office Contract 6 Months JD for E2E OSS Netcool Solution Architect: Specialized & Niche Skill Set Netcool architecture (OMNIbus, Impact, NOI, Agile Service Manager, Precision) requires deep, hands-on solutioning experience that is scarce within our current talent pool. The OSS domain requires deep cross-domain expertise (Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, COTS products). The combination of telecom domain knowledge + cloud-native OSS architecture + automation platforms (PEGA, Blue Prism, Resolve, UI Path) is highly specialized and not readily available within our current internal talent pool. High Business Criticality Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience. Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage. Perspective & Industry Best Practices An external architect will bring global exposure and best practices from other telcos and technology providers. This ensures we dont reinvent existing patterns and instead adopt proven reference architectures for OSS modernization. Cross-Domain Integration Needs Netcool must integrate seamlessly with OSS domains such as Service Fulfilment, Network Inventory, Customer Experience Management, and NMS/EMS systems. This requires multi-domain OSS knowledge + Netcool specialization, which is best sourced externally from experts with proven delivery in global telcos. Architecture Governance & Standardization We need a neutral, senior-level architect who can align diverse market-specific stacks into a harmonized global OSS landscape. External hiring provides the independence needed to challenge existing approaches and enforce governance discipline without internal biases. Mentorship & Capability Building The role will also mentor and guide our internal architects/designers, ensuring long-term knowledge transfer. This hybrid model allows us to balance external expertise with internal capacity-building for sustainability. Risk Mitigation OSS transformation impacts business operations, customer experience, and network reliability. An experienced external solution architect reduces the risk of design flaws, integration gaps, and scalability issues, which could otherwise lead to revenue leakage and customer dissatisfaction. JBRP1_UKTJ
11/12/2025
Full time
Greetings We are HiringNetcool Solution Architect-Newbury, UK Hybrid, two days in a week from office Contract 6 Months JD for E2E OSS Netcool Solution Architect: Specialized & Niche Skill Set Netcool architecture (OMNIbus, Impact, NOI, Agile Service Manager, Precision) requires deep, hands-on solutioning experience that is scarce within our current talent pool. The OSS domain requires deep cross-domain expertise (Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, COTS products). The combination of telecom domain knowledge + cloud-native OSS architecture + automation platforms (PEGA, Blue Prism, Resolve, UI Path) is highly specialized and not readily available within our current internal talent pool. High Business Criticality Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience. Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage. Perspective & Industry Best Practices An external architect will bring global exposure and best practices from other telcos and technology providers. This ensures we dont reinvent existing patterns and instead adopt proven reference architectures for OSS modernization. Cross-Domain Integration Needs Netcool must integrate seamlessly with OSS domains such as Service Fulfilment, Network Inventory, Customer Experience Management, and NMS/EMS systems. This requires multi-domain OSS knowledge + Netcool specialization, which is best sourced externally from experts with proven delivery in global telcos. Architecture Governance & Standardization We need a neutral, senior-level architect who can align diverse market-specific stacks into a harmonized global OSS landscape. External hiring provides the independence needed to challenge existing approaches and enforce governance discipline without internal biases. Mentorship & Capability Building The role will also mentor and guide our internal architects/designers, ensuring long-term knowledge transfer. This hybrid model allows us to balance external expertise with internal capacity-building for sustainability. Risk Mitigation OSS transformation impacts business operations, customer experience, and network reliability. An experienced external solution architect reduces the risk of design flaws, integration gaps, and scalability issues, which could otherwise lead to revenue leakage and customer dissatisfaction. JBRP1_UKTJ
Greetings We are HiringNetcool Solution Architect-Newbury, UK Hybrid, two days in a week from office Contract 6 Months JD for E2E OSS Netcool Solution Architect: Specialized & Niche Skill Set Netcool architecture (OMNIbus, Impact, NOI, Agile Service Manager, Precision) requires deep, hands-on solutioning experience that is scarce within our current talent pool. The OSS domain requires deep cross-domain expertise (Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, COTS products). The combination of telecom domain knowledge + cloud-native OSS architecture + automation platforms (PEGA, Blue Prism, Resolve, UI Path) is highly specialized and not readily available within our current internal talent pool. High Business Criticality Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience. Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage. Perspective & Industry Best Practices An external architect will bring global exposure and best practices from other telcos and technology providers. This ensures we dont reinvent existing patterns and instead adopt proven reference architectures for OSS modernization. Cross-Domain Integration Needs Netcool must integrate seamlessly with OSS domains such as Service Fulfilment, Network Inventory, Customer Experience Management, and NMS/EMS systems. This requires multi-domain OSS knowledge + Netcool specialization, which is best sourced externally from experts with proven delivery in global telcos. Architecture Governance & Standardization We need a neutral, senior-level architect who can align diverse market-specific stacks into a harmonized global OSS landscape. External hiring provides the independence needed to challenge existing approaches and enforce governance discipline without internal biases. Mentorship & Capability Building The role will also mentor and guide our internal architects/designers, ensuring long-term knowledge transfer. This hybrid model allows us to balance external expertise with internal capacity-building for sustainability. Risk Mitigation OSS transformation impacts business operations, customer experience, and network reliability. An experienced external solution architect reduces the risk of design flaws, integration gaps, and scalability issues, which could otherwise lead to revenue leakage and customer dissatisfaction. JBRP1_UKTJ
11/12/2025
Full time
Greetings We are HiringNetcool Solution Architect-Newbury, UK Hybrid, two days in a week from office Contract 6 Months JD for E2E OSS Netcool Solution Architect: Specialized & Niche Skill Set Netcool architecture (OMNIbus, Impact, NOI, Agile Service Manager, Precision) requires deep, hands-on solutioning experience that is scarce within our current talent pool. The OSS domain requires deep cross-domain expertise (Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, COTS products). The combination of telecom domain knowledge + cloud-native OSS architecture + automation platforms (PEGA, Blue Prism, Resolve, UI Path) is highly specialized and not readily available within our current internal talent pool. High Business Criticality Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience. Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage. Perspective & Industry Best Practices An external architect will bring global exposure and best practices from other telcos and technology providers. This ensures we dont reinvent existing patterns and instead adopt proven reference architectures for OSS modernization. Cross-Domain Integration Needs Netcool must integrate seamlessly with OSS domains such as Service Fulfilment, Network Inventory, Customer Experience Management, and NMS/EMS systems. This requires multi-domain OSS knowledge + Netcool specialization, which is best sourced externally from experts with proven delivery in global telcos. Architecture Governance & Standardization We need a neutral, senior-level architect who can align diverse market-specific stacks into a harmonized global OSS landscape. External hiring provides the independence needed to challenge existing approaches and enforce governance discipline without internal biases. Mentorship & Capability Building The role will also mentor and guide our internal architects/designers, ensuring long-term knowledge transfer. This hybrid model allows us to balance external expertise with internal capacity-building for sustainability. Risk Mitigation OSS transformation impacts business operations, customer experience, and network reliability. An experienced external solution architect reduces the risk of design flaws, integration gaps, and scalability issues, which could otherwise lead to revenue leakage and customer dissatisfaction. JBRP1_UKTJ
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
11/12/2025
Full time
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Contract type : Permanent Location : London or Newcastle office with a minimum of 2 days per week in the office in line with our hybrid working policy Salary : Newcastle salary: c.£77,000, London salary: c.£86,000 (higher base salaries may be available for exceptional candidates) + civil service pension scheme About the role Senior IT Audit Managers play a vital role in making sure we deliver high quality external IT audit work to support financial audit teams in providing effective accountability and scrutiny. Senior IT Audit Managers will manage specialist IT audit teams across a wide range of audits, covering complex ERP and other systems significant to financial reporting across our audited entities. Taking the lead for a large central government department and a range of public organisations, the Senior IT Audit Managers will manage, support and motivate their specialist teams to deliver IT audit work that is both high quality and delivers value to help improve public services. How to apply To be considered for this role, please submit the following by the deadline of Sunday 7 December: • An up-to-date CV • A covering letter setting out briefly how you meet the candidate specification for the role (max. 1000 words) Selection process • Telephone interview - w/c 1st December • Timed technical exercise - w/c 8 December • Panel interview, including presentation - w/c 15 December Nationality Requirements: • UK nationals • nationals of Commonwealth countries who have the right to work in the UK • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Equal opportunities and diversity Disability and Reasonable Adjustments Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process (HR Service Desk ( ). Responsibilities Your key responsibilities will be across the following areas: •Supporting the Director, IT Audit in the development of IT audit within the NAO •Supporting the development and planning of the annual programme of IT audit work and monitoring the delivery of that IT audit plan through good project and budget management •Delivery of specific IT audit engagements •Development of quality IT audit within the NAO •Assisting with review and updating of the overall IT audit development strategy •Assisting with developing IT audit skills of both IT Audit Specialists and financial audit teams on IT audit matters, with a focus on major ERP solutions e.g. Oracle, SAP, Workday •In conjunction with the Director, IT Audit and Senior IT Audit Managers, reviewing the outcome of the annual audit quality review processes and then developing appropriate responses to ensure that any quality related issues are effectively responded to on a timely basis and our System of Quality Management updated, maintained and upheld. •Designing, developing, planning and delivering a programme of IT Audit Specialist training •Providing insight on IT matters to the wider office e.g. through such means as lunch and learn sessions, developing guidance notes, attending team meetings •Assisting in developing IT audit approaches that respond to new and emerging technologies and related risks arising from IT •Assisting in the review and development of the NAO s IT audit approach, and supporting tools and documentation, to ensure that the approach remains current and delivers the highest quality audit in an efficient and effective way e.g. annual and ad hoc update of standardised audit responses to risks arising from IT. Supporting the planning and delivery of the annual IT audit work programme • Responsible for a portfolio of IT audits, with overall responsibility for ensuring the provision of appropriate IT support to that portfolio and the delivery of high-quality IT audit work. • Working with the Senior IT Audit Managers to: develop an annual plan of IT audit work to be delivered; to develop the resourcing plan to support the delivery of the annual plan; to ensure appropriate processes are in place to monitor quality and delivery of the annual IT audit plan and to respond proactively to any delivery or quality issues arising • Collaborating with our Data Operations Team and AI and Data & Analytics Team who together with the IT Audit Team form the Digital Financial Audit Function, to ensure that the wider NAO is provided with guidance on how to use technology to ensure the most effective delivery of IT audit work that adds the most value at least cost. Delivery of specific IT audit engagements • Working with individual financial audit teams to scope and plan the IT audit work that needs to be done to support testing of automated controls and / or IT dependent manual controls plus supporting general IT controls work i.e. mitigate identified risks arising from IT in relation to financial statement audit; • Establish and build excellent relations with audited bodies staff i.e. briefing on the IT audit work to be done and the reason for doing this, on-going engagement and maintenance of those relations with a view to adding value at all levels, including at senior levels e.g. C-Suite / Those Charged With Governance. • Hands-on involvement in all aspects of the delivery of audit work, including: management of the IT Audit team; requesting and gathering sufficient and appropriate audit evidence; development and coaching of staff; review of IT audit work to ensure it meets high quality standards; reaching conclusions on the level of assurance that can be obtained over IT controls / whether the risks have been mitigated based on outcome of testing. • Drafting reports for both audited body staff (including Those Charged With Governance) and the financial audit team to communicate the results and possible impact from IT audit testing and to address any issues arising with proposed recommendations for enhancement to controls and processes. Skills required Skills and Experience Essential •Strong understanding of how IT audit supports the financial audit and the factors that ensure high quality IT audit work •Proven technical skills on the audit of IT systems. We would be looking for technical strength (in the context of the financial audit) particularly in Oracle eBS, Fusion, or in SAP with additional experience in some of the following: Active Directory, Azure AD / Entra ID, Unix, Microsoft Dynamics, SQL •Experience of both hands-on delivery of IT audit work and acting as first stage reviewer to ensure quality IT audit work, pre-empting challenges arising from second-stage, internal and external quality reviews •Exceptional project management skills, able to deliver high quality IT audit work efficiently while ensuring the welfare of your teams •Experience of working with and advising financial audit teams, interpreting the results of IT audit work (whether from internal or external third-party) assurances •Experience of drafting reports for client management on matters arising from IT audit work done •Experience of working with senior level client IT management •Experience in developing and delivering training on IT audit and related matters •Understanding of end-to-end business processes (e.g. Order to Cash; Purchase to Pay; Record to Report, Hire to Retire) and how IT systems and controls fit into and add / mitigate risk in these processes •Experience of testing IT dependent controls, particularly as part of end-to-end business processes (e.g. SOx testing) •Experience of identifying, documenting, evaluating and testing supporting general IT controls required to support the effective operation of IT-dependent controls. Desirable •Strong relationship management and influencing skills to maximise the influence of our work with external clients and stakeholders •Collaborative, engages well with colleagues at all levels, and invests in their development and the wider success of the organisation •Experience of designing, developing and implementing initiatives to improve audit quality Attributes •Intellectual curiosity, especially about technology and business process related matters •Work co-operatively, collaboratively and inclusively as part of a team •Positive can do attitude showing drive and determination to overcome obstacles, resistance or challenges in order to achieve goals •Good communication skills and ability to flex these/interpret complex IT issues to address the various audiences from junior audit staff through to senior level client and internal staff •Ability to manage upwards, keeping the Director, IT Audit apprised of all relevant matters at an appropriate frequency and drawing on and managing their time appropriately •Commitment to personal development and keeping technical skills up to date •Be an excellent role model, able to motivate and inspire individuals and teams to deliver to the best of their abilities while demonstrating the NAO s core values and behaviours •Act as a mentor to team members providing desk training and pastoral support in assisting them to achieve their personal and professional development objectives . click apply for full job details
11/12/2025
Full time
Contract type : Permanent Location : London or Newcastle office with a minimum of 2 days per week in the office in line with our hybrid working policy Salary : Newcastle salary: c.£77,000, London salary: c.£86,000 (higher base salaries may be available for exceptional candidates) + civil service pension scheme About the role Senior IT Audit Managers play a vital role in making sure we deliver high quality external IT audit work to support financial audit teams in providing effective accountability and scrutiny. Senior IT Audit Managers will manage specialist IT audit teams across a wide range of audits, covering complex ERP and other systems significant to financial reporting across our audited entities. Taking the lead for a large central government department and a range of public organisations, the Senior IT Audit Managers will manage, support and motivate their specialist teams to deliver IT audit work that is both high quality and delivers value to help improve public services. How to apply To be considered for this role, please submit the following by the deadline of Sunday 7 December: • An up-to-date CV • A covering letter setting out briefly how you meet the candidate specification for the role (max. 1000 words) Selection process • Telephone interview - w/c 1st December • Timed technical exercise - w/c 8 December • Panel interview, including presentation - w/c 15 December Nationality Requirements: • UK nationals • nationals of Commonwealth countries who have the right to work in the UK • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Equal opportunities and diversity Disability and Reasonable Adjustments Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process (HR Service Desk ( ). Responsibilities Your key responsibilities will be across the following areas: •Supporting the Director, IT Audit in the development of IT audit within the NAO •Supporting the development and planning of the annual programme of IT audit work and monitoring the delivery of that IT audit plan through good project and budget management •Delivery of specific IT audit engagements •Development of quality IT audit within the NAO •Assisting with review and updating of the overall IT audit development strategy •Assisting with developing IT audit skills of both IT Audit Specialists and financial audit teams on IT audit matters, with a focus on major ERP solutions e.g. Oracle, SAP, Workday •In conjunction with the Director, IT Audit and Senior IT Audit Managers, reviewing the outcome of the annual audit quality review processes and then developing appropriate responses to ensure that any quality related issues are effectively responded to on a timely basis and our System of Quality Management updated, maintained and upheld. •Designing, developing, planning and delivering a programme of IT Audit Specialist training •Providing insight on IT matters to the wider office e.g. through such means as lunch and learn sessions, developing guidance notes, attending team meetings •Assisting in developing IT audit approaches that respond to new and emerging technologies and related risks arising from IT •Assisting in the review and development of the NAO s IT audit approach, and supporting tools and documentation, to ensure that the approach remains current and delivers the highest quality audit in an efficient and effective way e.g. annual and ad hoc update of standardised audit responses to risks arising from IT. Supporting the planning and delivery of the annual IT audit work programme • Responsible for a portfolio of IT audits, with overall responsibility for ensuring the provision of appropriate IT support to that portfolio and the delivery of high-quality IT audit work. • Working with the Senior IT Audit Managers to: develop an annual plan of IT audit work to be delivered; to develop the resourcing plan to support the delivery of the annual plan; to ensure appropriate processes are in place to monitor quality and delivery of the annual IT audit plan and to respond proactively to any delivery or quality issues arising • Collaborating with our Data Operations Team and AI and Data & Analytics Team who together with the IT Audit Team form the Digital Financial Audit Function, to ensure that the wider NAO is provided with guidance on how to use technology to ensure the most effective delivery of IT audit work that adds the most value at least cost. Delivery of specific IT audit engagements • Working with individual financial audit teams to scope and plan the IT audit work that needs to be done to support testing of automated controls and / or IT dependent manual controls plus supporting general IT controls work i.e. mitigate identified risks arising from IT in relation to financial statement audit; • Establish and build excellent relations with audited bodies staff i.e. briefing on the IT audit work to be done and the reason for doing this, on-going engagement and maintenance of those relations with a view to adding value at all levels, including at senior levels e.g. C-Suite / Those Charged With Governance. • Hands-on involvement in all aspects of the delivery of audit work, including: management of the IT Audit team; requesting and gathering sufficient and appropriate audit evidence; development and coaching of staff; review of IT audit work to ensure it meets high quality standards; reaching conclusions on the level of assurance that can be obtained over IT controls / whether the risks have been mitigated based on outcome of testing. • Drafting reports for both audited body staff (including Those Charged With Governance) and the financial audit team to communicate the results and possible impact from IT audit testing and to address any issues arising with proposed recommendations for enhancement to controls and processes. Skills required Skills and Experience Essential •Strong understanding of how IT audit supports the financial audit and the factors that ensure high quality IT audit work •Proven technical skills on the audit of IT systems. We would be looking for technical strength (in the context of the financial audit) particularly in Oracle eBS, Fusion, or in SAP with additional experience in some of the following: Active Directory, Azure AD / Entra ID, Unix, Microsoft Dynamics, SQL •Experience of both hands-on delivery of IT audit work and acting as first stage reviewer to ensure quality IT audit work, pre-empting challenges arising from second-stage, internal and external quality reviews •Exceptional project management skills, able to deliver high quality IT audit work efficiently while ensuring the welfare of your teams •Experience of working with and advising financial audit teams, interpreting the results of IT audit work (whether from internal or external third-party) assurances •Experience of drafting reports for client management on matters arising from IT audit work done •Experience of working with senior level client IT management •Experience in developing and delivering training on IT audit and related matters •Understanding of end-to-end business processes (e.g. Order to Cash; Purchase to Pay; Record to Report, Hire to Retire) and how IT systems and controls fit into and add / mitigate risk in these processes •Experience of testing IT dependent controls, particularly as part of end-to-end business processes (e.g. SOx testing) •Experience of identifying, documenting, evaluating and testing supporting general IT controls required to support the effective operation of IT-dependent controls. Desirable •Strong relationship management and influencing skills to maximise the influence of our work with external clients and stakeholders •Collaborative, engages well with colleagues at all levels, and invests in their development and the wider success of the organisation •Experience of designing, developing and implementing initiatives to improve audit quality Attributes •Intellectual curiosity, especially about technology and business process related matters •Work co-operatively, collaboratively and inclusively as part of a team •Positive can do attitude showing drive and determination to overcome obstacles, resistance or challenges in order to achieve goals •Good communication skills and ability to flex these/interpret complex IT issues to address the various audiences from junior audit staff through to senior level client and internal staff •Ability to manage upwards, keeping the Director, IT Audit apprised of all relevant matters at an appropriate frequency and drawing on and managing their time appropriately •Commitment to personal development and keeping technical skills up to date •Be an excellent role model, able to motivate and inspire individuals and teams to deliver to the best of their abilities while demonstrating the NAO s core values and behaviours •Act as a mentor to team members providing desk training and pastoral support in assisting them to achieve their personal and professional development objectives . click apply for full job details
Senior Field Manager £78k + 25% Bonus London (travel) Our hospitality-chain client is seeking a hands-on Senior IT Operations Manager to drive excellence across their 60+ site operation. The role will suit someone with multi-site retail, hospitality, or similar fast-paced environments experience. The Role: Lead and inspire a dynamic team of 8 IT professionals Hands-on technical leadership across 60+ locations Drive service excellence in a fast-paced environment Balance strategic planning with day-to-day operations Requirements: Multi-site IT leadership experience (in retail/hospitality or similar) Networking & Infrastructure: Cisco Meraki and Ruckus networking solutions, Enterprise-level WiFi deployment and management, LAN/WAN architecture and troubleshooting etc Teams/Zoom/Webex platform management Modern Workplace: Windows OS environment Desktop/laptop fleet management Mobile device management Remote support tools Proven team management and development skills Experience in fast-paced, customer-focused environments A great benefits package is included in this role, such as a 25% bonus, generous holiday and pension etc. Sound like you? Please get your CV over to us ASAP.
11/12/2025
Full time
Senior Field Manager £78k + 25% Bonus London (travel) Our hospitality-chain client is seeking a hands-on Senior IT Operations Manager to drive excellence across their 60+ site operation. The role will suit someone with multi-site retail, hospitality, or similar fast-paced environments experience. The Role: Lead and inspire a dynamic team of 8 IT professionals Hands-on technical leadership across 60+ locations Drive service excellence in a fast-paced environment Balance strategic planning with day-to-day operations Requirements: Multi-site IT leadership experience (in retail/hospitality or similar) Networking & Infrastructure: Cisco Meraki and Ruckus networking solutions, Enterprise-level WiFi deployment and management, LAN/WAN architecture and troubleshooting etc Teams/Zoom/Webex platform management Modern Workplace: Windows OS environment Desktop/laptop fleet management Mobile device management Remote support tools Proven team management and development skills Experience in fast-paced, customer-focused environments A great benefits package is included in this role, such as a 25% bonus, generous holiday and pension etc. Sound like you? Please get your CV over to us ASAP.
Senior Programme Manager - SOC Build (Greenfield Government SOC Programme) Contract: 2+ Years Location: UK Hybrid / Remote Clearance: SC (or willing to obtain) Sector: Central Government / Cyber Security Programme Value: Multi-year, multi-million-pound SOC transformation programme Role Summary The Senior Programme Manager will lead the end-to-end delivery of a new greenfield Security Operations Centre (SOC) for a major central government organisation. This includes replacing legacy security services, modernising fragmented tooling, and delivering an integrated, end-to-end cyber capability across cloud-based digital platforms. This role is suited to a senior delivery leader with deep experience building SOC capabilities from scratch within government or similarly regulated environments, and who can manage a complex supplier ecosystem, specialist SMEs, and multi-year SOW-based contracts. Key Responsibilities Programme Leadership & Delivery Lead strategic planning, mobilisation, and delivery of the multi-year SOC build across several Statements of Work. Establish programme governance and provide confidence to senior stakeholders across technology, security, operations, and digital service delivery. Drive a transformation approach focused on a complete overhaul , not iterative improvement. Greenfield SOC Build Oversee the creation of a full SOC capability including monitoring, incident response, digital forensics, analytics, and automation. Lead the consolidation and modernisation of a complex, fragmented tool and technology landscape. Ensure minimal disruption to operational delivery Security, Risk & Compliance Ensure the SOC architecture meets government-grade requirements around cyber risk, personal data protection, service continuity, and regulatory compliance. Work with SMEs and technical architects to support safe integration of AI-related tooling and align to emerging regulatory expectations. Stakeholder Engagement Communicate progress, risks, and decisions across senior leadership groups. Ensure the programme aligns with cross-government security principles and reuse-first technology strategies. Essential Experience Extensive experience building SOC capabilities from scratch within UK Government or highly regulated environments. Proven leadership of l arge, multi-year transformation programmes (Multi-millions ). Strong understanding of SOC operations, technology stacks, cloud security, and monitoring platforms. Experience coordinating multi-supplier ecosystems, including SME specialists. Expertise across multi-cloud environments, CI/CD tooling, modern development pipelines, and security engineering best practices. Outstanding communication and stakeholder management skills Desirable Experience working in a central government digital or technology context. Understanding of identity services, user verification, or sensitive personal data environments. Familiarity with AI governance and security implications. If interested, please apply and I will be in touch to set up a confidential conversation later today. GCS is acting as an Employment Business in relation to this vacancy.
10/12/2025
Contractor
Senior Programme Manager - SOC Build (Greenfield Government SOC Programme) Contract: 2+ Years Location: UK Hybrid / Remote Clearance: SC (or willing to obtain) Sector: Central Government / Cyber Security Programme Value: Multi-year, multi-million-pound SOC transformation programme Role Summary The Senior Programme Manager will lead the end-to-end delivery of a new greenfield Security Operations Centre (SOC) for a major central government organisation. This includes replacing legacy security services, modernising fragmented tooling, and delivering an integrated, end-to-end cyber capability across cloud-based digital platforms. This role is suited to a senior delivery leader with deep experience building SOC capabilities from scratch within government or similarly regulated environments, and who can manage a complex supplier ecosystem, specialist SMEs, and multi-year SOW-based contracts. Key Responsibilities Programme Leadership & Delivery Lead strategic planning, mobilisation, and delivery of the multi-year SOC build across several Statements of Work. Establish programme governance and provide confidence to senior stakeholders across technology, security, operations, and digital service delivery. Drive a transformation approach focused on a complete overhaul , not iterative improvement. Greenfield SOC Build Oversee the creation of a full SOC capability including monitoring, incident response, digital forensics, analytics, and automation. Lead the consolidation and modernisation of a complex, fragmented tool and technology landscape. Ensure minimal disruption to operational delivery Security, Risk & Compliance Ensure the SOC architecture meets government-grade requirements around cyber risk, personal data protection, service continuity, and regulatory compliance. Work with SMEs and technical architects to support safe integration of AI-related tooling and align to emerging regulatory expectations. Stakeholder Engagement Communicate progress, risks, and decisions across senior leadership groups. Ensure the programme aligns with cross-government security principles and reuse-first technology strategies. Essential Experience Extensive experience building SOC capabilities from scratch within UK Government or highly regulated environments. Proven leadership of l arge, multi-year transformation programmes (Multi-millions ). Strong understanding of SOC operations, technology stacks, cloud security, and monitoring platforms. Experience coordinating multi-supplier ecosystems, including SME specialists. Expertise across multi-cloud environments, CI/CD tooling, modern development pipelines, and security engineering best practices. Outstanding communication and stakeholder management skills Desirable Experience working in a central government digital or technology context. Understanding of identity services, user verification, or sensitive personal data environments. Familiarity with AI governance and security implications. If interested, please apply and I will be in touch to set up a confidential conversation later today. GCS is acting as an Employment Business in relation to this vacancy.
Your new company Working with an organisation that is focussed on making business connectivity as simple as possible. Well established with over 20 years in this market, they've built a resilient, forward-thinking business that puts customers first, powered by the incredible people who make it all happen.They are currently on a growth journey, and are now looking for an experienced, forward-thinking Senior Project Manager to help steer their biggest projects - driving integrations, transformations, and change that shape the future of this organisation. Your new role As the Senior Project Manager, you will Own it end-to-end:Take full control of projects, ensuring projects run on time, on budget, and deliver results. Collaborate across the business: Manage multiple workstreams while partnering with teams in IT, Operations, Finance, HR, and Product. Keep everyone aligned:Run check-ins, manage dependencies, and remove blockers, so projects flow smoothly. Lead the change:Champion cultural alignment and system adoption using frameworks like ADKAR or Prosci so everything (and everyone) moves forward together. Stay on top of risks and compliance: Spot issues early, keep projects compliant with GDPR and other regulations, and ensure no detail slips through the cracks. Make data your friend:Use (url removed), Excel, Power BI and other tools to track progress, report clearly and tell the project's story. Methodology expertise & drive for excellence:Plan, structure, and deliver complex projects using recognised methodologies (PRINCE2, Waterfall, Agile, or hybrid). Communicate and influence:Present confidently to senior stakeholders and keep everyone informed and engaged. What you'll need to succeed At least 5 years leading complex, cross-functional projects. Experience in IT or telecoms, ideally with business integrations, system upgrades or major organisational change. Proven track record of delivering integration projects involving people, processes, systems, data and customers. Knowledge of systems consolidation and data migration including CRM, ERP/Finance, billing, or HR platforms. Strong governance and reporting skills - you're comfortable running RAID logs, benefits trackers, budgets, and SteerCo packs. A PM qualification (PRINCE2 Practitioner, MSP, or PMP advantageous). Confidence using tools like MS Project, (url removed), Asana, or similar. Ability to pass BPSS and other clearance checks. What you'll get in return Salary: 65K- 85K Time off: 33 days, including bank holidays. Benefits: Private Medical, enhanced Pension, Income Protection & Life Assurance. Flexibility: Flexible core hours and hybrid working 3 days a week in the Solihull or Manchester office. Perks: Dog-friendly office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
10/12/2025
Full time
Your new company Working with an organisation that is focussed on making business connectivity as simple as possible. Well established with over 20 years in this market, they've built a resilient, forward-thinking business that puts customers first, powered by the incredible people who make it all happen.They are currently on a growth journey, and are now looking for an experienced, forward-thinking Senior Project Manager to help steer their biggest projects - driving integrations, transformations, and change that shape the future of this organisation. Your new role As the Senior Project Manager, you will Own it end-to-end:Take full control of projects, ensuring projects run on time, on budget, and deliver results. Collaborate across the business: Manage multiple workstreams while partnering with teams in IT, Operations, Finance, HR, and Product. Keep everyone aligned:Run check-ins, manage dependencies, and remove blockers, so projects flow smoothly. Lead the change:Champion cultural alignment and system adoption using frameworks like ADKAR or Prosci so everything (and everyone) moves forward together. Stay on top of risks and compliance: Spot issues early, keep projects compliant with GDPR and other regulations, and ensure no detail slips through the cracks. Make data your friend:Use (url removed), Excel, Power BI and other tools to track progress, report clearly and tell the project's story. Methodology expertise & drive for excellence:Plan, structure, and deliver complex projects using recognised methodologies (PRINCE2, Waterfall, Agile, or hybrid). Communicate and influence:Present confidently to senior stakeholders and keep everyone informed and engaged. What you'll need to succeed At least 5 years leading complex, cross-functional projects. Experience in IT or telecoms, ideally with business integrations, system upgrades or major organisational change. Proven track record of delivering integration projects involving people, processes, systems, data and customers. Knowledge of systems consolidation and data migration including CRM, ERP/Finance, billing, or HR platforms. Strong governance and reporting skills - you're comfortable running RAID logs, benefits trackers, budgets, and SteerCo packs. A PM qualification (PRINCE2 Practitioner, MSP, or PMP advantageous). Confidence using tools like MS Project, (url removed), Asana, or similar. Ability to pass BPSS and other clearance checks. What you'll get in return Salary: 65K- 85K Time off: 33 days, including bank holidays. Benefits: Private Medical, enhanced Pension, Income Protection & Life Assurance. Flexibility: Flexible core hours and hybrid working 3 days a week in the Solihull or Manchester office. Perks: Dog-friendly office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Programme Manager IT & Electronic Security Overview: North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run. The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways About the Role: The Programme Manager will oversee the delivery of complex, multi-disciplinary programmes within the IT and electronic security domain. This role will ensure strategic alignment across projects involving security technologies, IT infrastructure, and integrated security systems. The postholder will provide strong leadership, structured governance, and deep programme management expertise while working closely with technical, operational, and executive stakeholders. Key Responsibilities Programme Leadership & Strategy: Develop and lead programmes focused on IT and electronic security solutions, including access control, CCTV, intrusion detection, networking, and integrated platforms. Define programme vision, objectives, architecture, and success criteria aligned with organisational goals and customer requirements. Translate high-level strategy into an actionable roadmap covering technology, processes, and operational readiness. Governance & Delivery Management: Establish and maintain programme governance frameworks, ensuring compliance with industry standards and security protocols. Oversee planning, scheduling, budgeting, and resource allocation across multiple, concurrent projects. Ensure delivery quality and performance by implementing robust controls, metrics, and reporting mechanisms. Drive standardisation and continuous improvement in programme and project delivery methodologies. Technical & Domain Engagement: Work with security, and IT teams to ensure technical requirements, architecture, and system integrations are clearly defined and aligned. Understand and anticipate emerging trends in electronic security, cybersecurity, and IT infrastructure. Ensure interoperability, resilience, and compliance with relevant security standards and regulations. Stakeholder & Customer Management: Engage senior stakeholders, clients, and partners to ensure alignment, manage expectations, and drive strategic outcomes. Communicate programme progress, risks, and decisions clearly at executive and operational levels. Manage commercial relationships, including vendors, integrators, and technical service providers. Risk, Issue, and Change Management: Identify, assess, and mitigate programme-level risks, especially those related to security, technology, compliance, and integration. Lead structured change management to ensure successful adoption of new technologies, systems, and operational models. Maintain secure, auditable documentation across the programme lifecycle. Benefits & Outcomes Management: Define measurable programme benefits across security performance, technology improvement, and operational efficiency. Ensure benefits realisation is tracked, reported, and embedded into business operations. Conduct programme reviews and drive improvements for future initiatives. Leadership & Team Management: Lead and mentor project managers, technical leads, and cross-functional teams across IT and security domains. Foster a high-performing culture based on collaboration, accountability, and continuous learning. Promote strong programme discipline, stakeholder engagement, and delivery excellence across the organisation. Skills & Qualifications Essential: Extensive experience delivering large-scale IT and/or electronic security programmes at a senior level. Strong understanding of electronic security technologies (CCTV, access control, alarms, VMS, analytics), IT networking, and systems integration. Proven ability to manage multi-million-pound budgets, complex risk profiles, and cross-functional teams. Expert knowledge of programme management frameworks (MSP, PMP, PRINCE2). Exceptional communication, leadership, and stakeholder management skills. Strong commercial, contractual, and supplier management experience. Desirable: Certifications in security or IT disciplines. Experience in high-security, critical infrastructure, defence, or enterprise-scale environments. Understanding of cybersecurity principles and compliance frameworks. Personal Attributes: Strategic thinker with a pragmatic, delivery-focused mindset. Strong technical aptitude with the ability to bridge business and security/IT domains. Capable of influencing at all organisational levels, including executive leadership.Highly organised, resilient, and proactive under pressure. Collaborative leader committed to excellence and innovation.
10/12/2025
Full time
Programme Manager IT & Electronic Security Overview: North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run. The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways About the Role: The Programme Manager will oversee the delivery of complex, multi-disciplinary programmes within the IT and electronic security domain. This role will ensure strategic alignment across projects involving security technologies, IT infrastructure, and integrated security systems. The postholder will provide strong leadership, structured governance, and deep programme management expertise while working closely with technical, operational, and executive stakeholders. Key Responsibilities Programme Leadership & Strategy: Develop and lead programmes focused on IT and electronic security solutions, including access control, CCTV, intrusion detection, networking, and integrated platforms. Define programme vision, objectives, architecture, and success criteria aligned with organisational goals and customer requirements. Translate high-level strategy into an actionable roadmap covering technology, processes, and operational readiness. Governance & Delivery Management: Establish and maintain programme governance frameworks, ensuring compliance with industry standards and security protocols. Oversee planning, scheduling, budgeting, and resource allocation across multiple, concurrent projects. Ensure delivery quality and performance by implementing robust controls, metrics, and reporting mechanisms. Drive standardisation and continuous improvement in programme and project delivery methodologies. Technical & Domain Engagement: Work with security, and IT teams to ensure technical requirements, architecture, and system integrations are clearly defined and aligned. Understand and anticipate emerging trends in electronic security, cybersecurity, and IT infrastructure. Ensure interoperability, resilience, and compliance with relevant security standards and regulations. Stakeholder & Customer Management: Engage senior stakeholders, clients, and partners to ensure alignment, manage expectations, and drive strategic outcomes. Communicate programme progress, risks, and decisions clearly at executive and operational levels. Manage commercial relationships, including vendors, integrators, and technical service providers. Risk, Issue, and Change Management: Identify, assess, and mitigate programme-level risks, especially those related to security, technology, compliance, and integration. Lead structured change management to ensure successful adoption of new technologies, systems, and operational models. Maintain secure, auditable documentation across the programme lifecycle. Benefits & Outcomes Management: Define measurable programme benefits across security performance, technology improvement, and operational efficiency. Ensure benefits realisation is tracked, reported, and embedded into business operations. Conduct programme reviews and drive improvements for future initiatives. Leadership & Team Management: Lead and mentor project managers, technical leads, and cross-functional teams across IT and security domains. Foster a high-performing culture based on collaboration, accountability, and continuous learning. Promote strong programme discipline, stakeholder engagement, and delivery excellence across the organisation. Skills & Qualifications Essential: Extensive experience delivering large-scale IT and/or electronic security programmes at a senior level. Strong understanding of electronic security technologies (CCTV, access control, alarms, VMS, analytics), IT networking, and systems integration. Proven ability to manage multi-million-pound budgets, complex risk profiles, and cross-functional teams. Expert knowledge of programme management frameworks (MSP, PMP, PRINCE2). Exceptional communication, leadership, and stakeholder management skills. Strong commercial, contractual, and supplier management experience. Desirable: Certifications in security or IT disciplines. Experience in high-security, critical infrastructure, defence, or enterprise-scale environments. Understanding of cybersecurity principles and compliance frameworks. Personal Attributes: Strategic thinker with a pragmatic, delivery-focused mindset. Strong technical aptitude with the ability to bridge business and security/IT domains. Capable of influencing at all organisational levels, including executive leadership.Highly organised, resilient, and proactive under pressure. Collaborative leader committed to excellence and innovation.
Technical Support Supervisor - (RL7989) Location - On-Site or Hybrid - Paignton Salary - Negotiable DOE (up to £47,500 for the right candidate, relocation allowance considered) Benefits - Annual Bonus, 25 days annual leave (increasing to 30 with length of service), 4 x life insurance, employer pension contributions starting from 6% up to 14%, single private medical insurance and Medicash plan The Client - A global leader in advanced technology solutions. Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the lab, and ensure new products and services perform in the real world. They design, manufacture and supply advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in-house. These systems are sold all over the world to high-profile organisations and inevitably there are occasional problems experienced by the users - component failures, software bugs, documentation issues or the customer may simply need guidance and/or advice. The Candidate - You will be a motivated leader with a background in technical support or engineering, ideally with exposure to GNSS systems (GPS, Galileo, Glonass, etc.). You'll have experience managing or supervising multi-national teams, excellent communication skills, and a flexible, pragmatic approach to problem-solving. The ideal candidate will be someone seeking to develop their leadership skills further, rather than a long-established senior manager. The Role - This is a supervisory position with a mix of management and hands-on responsibilities, focused on the EMEA Technical Support team. You will oversee daily operations, resource allocation, and customer satisfaction, while also ensuring smooth coordination with other global regions. The role provides a chance to combine people leadership with technical involvement, making it ideal for someone looking to step up into a broader leadership capacity. Duties - Lead, manage, and develop the EMEA Technical Support Engineers. Set goals, monitor performance, and focus on team development. Coordinate with other global support teams and act as point of contact for escalations. Ensure KPI targets are met and customer satisfaction is maintained. Oversee ISO9001 compliance and drive process improvements. Manage resource levels, lab environment, spare stock, and assets. Provide input into reports, KPI reviews, and budget requirements. Represent the support function in roadmap reviews and customer visits. Collaborate with professional services and global support managers to align processes. Requirements - Qualification in a relevant Engineering discipline. Good understanding of GNSS systems (SBAS, Beidou, IRNSS, GPS, Galileo, Glonass). Experience managing or supervising technical teams, ideally across multiple countries. Excellent English communication (written & verbal). Strong problem-solving and decision-making skills under pressure. Ability to prioritise effectively and manage multiple tasks. Willingness to travel internationally (up to 10%). Desirable Experience with Spirent GNSS Simulation systems, project management, or formal management training. To apply for this Technical Support Supervisor permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
10/12/2025
Full time
Technical Support Supervisor - (RL7989) Location - On-Site or Hybrid - Paignton Salary - Negotiable DOE (up to £47,500 for the right candidate, relocation allowance considered) Benefits - Annual Bonus, 25 days annual leave (increasing to 30 with length of service), 4 x life insurance, employer pension contributions starting from 6% up to 14%, single private medical insurance and Medicash plan The Client - A global leader in advanced technology solutions. Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the lab, and ensure new products and services perform in the real world. They design, manufacture and supply advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in-house. These systems are sold all over the world to high-profile organisations and inevitably there are occasional problems experienced by the users - component failures, software bugs, documentation issues or the customer may simply need guidance and/or advice. The Candidate - You will be a motivated leader with a background in technical support or engineering, ideally with exposure to GNSS systems (GPS, Galileo, Glonass, etc.). You'll have experience managing or supervising multi-national teams, excellent communication skills, and a flexible, pragmatic approach to problem-solving. The ideal candidate will be someone seeking to develop their leadership skills further, rather than a long-established senior manager. The Role - This is a supervisory position with a mix of management and hands-on responsibilities, focused on the EMEA Technical Support team. You will oversee daily operations, resource allocation, and customer satisfaction, while also ensuring smooth coordination with other global regions. The role provides a chance to combine people leadership with technical involvement, making it ideal for someone looking to step up into a broader leadership capacity. Duties - Lead, manage, and develop the EMEA Technical Support Engineers. Set goals, monitor performance, and focus on team development. Coordinate with other global support teams and act as point of contact for escalations. Ensure KPI targets are met and customer satisfaction is maintained. Oversee ISO9001 compliance and drive process improvements. Manage resource levels, lab environment, spare stock, and assets. Provide input into reports, KPI reviews, and budget requirements. Represent the support function in roadmap reviews and customer visits. Collaborate with professional services and global support managers to align processes. Requirements - Qualification in a relevant Engineering discipline. Good understanding of GNSS systems (SBAS, Beidou, IRNSS, GPS, Galileo, Glonass). Experience managing or supervising technical teams, ideally across multiple countries. Excellent English communication (written & verbal). Strong problem-solving and decision-making skills under pressure. Ability to prioritise effectively and manage multiple tasks. Willingness to travel internationally (up to 10%). Desirable Experience with Spirent GNSS Simulation systems, project management, or formal management training. To apply for this Technical Support Supervisor permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Audio Visual Project Co-Ordinator Brief Overview of Role: To provide high-quality operational support to our client s customers and internal business functions. BTO owner of the internal PM process, ensuring jobs are delivered within agreed timescales. This role is office-based at our client's HQ in Maidenhead, all candidates will need to live within a commutable distance. The Benefits: Salary up to 35K based upon experience 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension, our client pays 3%. After one year in the company pension, our client matches the 5%, after one years service a salary sacrifice option is available. Bupa Healthcare after 6 months, including dental cover 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Bonus scheme: Our client also has a company scorecard bonus, which has financial goals. Once a successful candidate has passed their probationary period, they are eligible to participate when the company hits the targets. This is not a contractual bonus, but today the value is 10% of base salary. Audio Visual Project Coordinator Accountabilities Include / Knowledge & Key Skills PM Support Activities: BTO owner - Managing and coordinating team sessions and master project list. Quality assurance of project collateral received and created for all projects across the team from start to finish. Responsible for closing projects and ensuring the as-built drawings are in the configuration. Creating and distributing of RAMS when required Attendance at all BTO s team calls for awareness of current projects Attend all PM team meetings to assist with project allocation and to allocate projects in the absence of the Operations Manager Managing small projects, where there is no Project Manager - booking resource, coordinating the procurement plan, agreeing on installation dates with the customer, agreeing on attendances with the customer, and reviewing the final sign-off off Assisting the sales team with internal documentation Preparing Subcontractor Scope of Works templates based upon information provided by the Project Manager and coordinating the purchase order with the ISEs. Coordinating Site Survey Projects. Arranging resources and booking dates with the customer. Obtain documentation and forward the site surveys to the Sales Consultant Supporting the Senior PC in day-to-day activities Essential: Strong customer service and support focus with a desire to deliver a high-quality service Good interpersonal and communication skills Self-motivated with the ability to take ownership and responsibility Ability to multitask, work under pressure, and meet tight deadlines A desire to learn and improve skills and knowledge Fast learner, energetic, enthusiastic Positive can-do attitude Team player Good numeracy and written skills PC skills Excel, Word, PowerPoint Processing PM and Design Team Timesheets as allocated by the Operations Manager FOH Phone answering IMS and Quality Policy awareness and development Supporting the PM or Operations Manager in calls/ad hoc administration requirements Critical Success Factors: Achieving High levels of customer satisfaction Demonstrations of ownership of problems Delivering projects within agreed timescales Comply with departmental processes and procedures
09/12/2025
Full time
Audio Visual Project Co-Ordinator Brief Overview of Role: To provide high-quality operational support to our client s customers and internal business functions. BTO owner of the internal PM process, ensuring jobs are delivered within agreed timescales. This role is office-based at our client's HQ in Maidenhead, all candidates will need to live within a commutable distance. The Benefits: Salary up to 35K based upon experience 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension, our client pays 3%. After one year in the company pension, our client matches the 5%, after one years service a salary sacrifice option is available. Bupa Healthcare after 6 months, including dental cover 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Bonus scheme: Our client also has a company scorecard bonus, which has financial goals. Once a successful candidate has passed their probationary period, they are eligible to participate when the company hits the targets. This is not a contractual bonus, but today the value is 10% of base salary. Audio Visual Project Coordinator Accountabilities Include / Knowledge & Key Skills PM Support Activities: BTO owner - Managing and coordinating team sessions and master project list. Quality assurance of project collateral received and created for all projects across the team from start to finish. Responsible for closing projects and ensuring the as-built drawings are in the configuration. Creating and distributing of RAMS when required Attendance at all BTO s team calls for awareness of current projects Attend all PM team meetings to assist with project allocation and to allocate projects in the absence of the Operations Manager Managing small projects, where there is no Project Manager - booking resource, coordinating the procurement plan, agreeing on installation dates with the customer, agreeing on attendances with the customer, and reviewing the final sign-off off Assisting the sales team with internal documentation Preparing Subcontractor Scope of Works templates based upon information provided by the Project Manager and coordinating the purchase order with the ISEs. Coordinating Site Survey Projects. Arranging resources and booking dates with the customer. Obtain documentation and forward the site surveys to the Sales Consultant Supporting the Senior PC in day-to-day activities Essential: Strong customer service and support focus with a desire to deliver a high-quality service Good interpersonal and communication skills Self-motivated with the ability to take ownership and responsibility Ability to multitask, work under pressure, and meet tight deadlines A desire to learn and improve skills and knowledge Fast learner, energetic, enthusiastic Positive can-do attitude Team player Good numeracy and written skills PC skills Excel, Word, PowerPoint Processing PM and Design Team Timesheets as allocated by the Operations Manager FOH Phone answering IMS and Quality Policy awareness and development Supporting the PM or Operations Manager in calls/ad hoc administration requirements Critical Success Factors: Achieving High levels of customer satisfaction Demonstrations of ownership of problems Delivering projects within agreed timescales Comply with departmental processes and procedures
Senior IT Platform Manager Our client is seeking a Senior IT Platform Manager to lead the delivery and performance of critical IT Infrastructure and Workplace Services, including compute, cloud, networking, end-user computing, digital workspace, and meeting room solutions. You will provide technical leadership, manage multi-vendor delivery, and ensure services meet business objectives, security requirements, and quality standards. The ideal candidate will have experience managing complex IT infrastructure, leading high-performing teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability to deliver reliable, user-focused technology services. Solid understanding of IT infrastructure, including cloud, networking, and end-user computing. Experience managing day-to-day IT operations across infrastructure and workplace services. Confident managing suppliers and ensuring performance, value for money, and service quality. Strong stakeholder management skills, able to influence and build effective relationships. Knowledge of delivery methodologies (Agile, Waterfall, Lean) and how to apply them in IT project delivery. Awareness of emerging digital technologies and opportunities for improvement. Proven experience overseeing critical IT infrastructure in a similar, complex environment. Experience leading an infrastructure or service delivery team to meet performance targets. Track record of managing service delivery within multi-vendor environments. Experience working closely with suppliers and partners to drive continuous improvement. Details: Salary : 46, 406 - 65, 514 Working Hours : Full Time, Monday to Friday (hybrid, 3 days per week office based) Location : Hybrid/Birmingham Duration : Permanent Role of Senior IT Platform Manager: Lead the design, operation, and performance of IT Infrastructure and Workplace Services, balancing business objectives with financial and supplier performance. Oversee planning, installation, maintenance, and acceptance of infrastructure and workplace components, ensuring alignment with service expectations, security, and quality standards. Support the delivery of Infrastructure (compute, cloud, network) and Workplace Services (end-user computing, digital workspace, meeting rooms), ensuring agreed support models and security requirements are met. Provide technical leadership to optimise performance and outcomes across IT Infrastructure and Workplace Services. Manage and guide suppliers and internal resources to deliver IT Infrastructure and Workplace capabilities effectively. Proactively identify, investigate, and resolve system and service issues, driving long-term solutions. Monitor supplier performance to ensure compliance with SLAs, KPIs, and agreed targets. Define and communicate IT Infrastructure and Workplace Services objectives and processes with suppliers and internal teams. Benefits of working as a Senior IT Platform Manager : a competitive pension scheme, with up to 12 per cent employer contributions a starting salary that reflects your skills and experience a cash allowance in lieu of benefits, which means you can choose which benefits are right for you and your family core company funded benefits such as life assurance, income protection and health cash plan 25 days annual leave plus public holidays access to tax-efficient voluntary benefits scheme & retail, health, leisure, and travel offers access to an Employee Assistance Program financial and health well-being programmes
09/12/2025
Full time
Senior IT Platform Manager Our client is seeking a Senior IT Platform Manager to lead the delivery and performance of critical IT Infrastructure and Workplace Services, including compute, cloud, networking, end-user computing, digital workspace, and meeting room solutions. You will provide technical leadership, manage multi-vendor delivery, and ensure services meet business objectives, security requirements, and quality standards. The ideal candidate will have experience managing complex IT infrastructure, leading high-performing teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability to deliver reliable, user-focused technology services. Solid understanding of IT infrastructure, including cloud, networking, and end-user computing. Experience managing day-to-day IT operations across infrastructure and workplace services. Confident managing suppliers and ensuring performance, value for money, and service quality. Strong stakeholder management skills, able to influence and build effective relationships. Knowledge of delivery methodologies (Agile, Waterfall, Lean) and how to apply them in IT project delivery. Awareness of emerging digital technologies and opportunities for improvement. Proven experience overseeing critical IT infrastructure in a similar, complex environment. Experience leading an infrastructure or service delivery team to meet performance targets. Track record of managing service delivery within multi-vendor environments. Experience working closely with suppliers and partners to drive continuous improvement. Details: Salary : 46, 406 - 65, 514 Working Hours : Full Time, Monday to Friday (hybrid, 3 days per week office based) Location : Hybrid/Birmingham Duration : Permanent Role of Senior IT Platform Manager: Lead the design, operation, and performance of IT Infrastructure and Workplace Services, balancing business objectives with financial and supplier performance. Oversee planning, installation, maintenance, and acceptance of infrastructure and workplace components, ensuring alignment with service expectations, security, and quality standards. Support the delivery of Infrastructure (compute, cloud, network) and Workplace Services (end-user computing, digital workspace, meeting rooms), ensuring agreed support models and security requirements are met. Provide technical leadership to optimise performance and outcomes across IT Infrastructure and Workplace Services. Manage and guide suppliers and internal resources to deliver IT Infrastructure and Workplace capabilities effectively. Proactively identify, investigate, and resolve system and service issues, driving long-term solutions. Monitor supplier performance to ensure compliance with SLAs, KPIs, and agreed targets. Define and communicate IT Infrastructure and Workplace Services objectives and processes with suppliers and internal teams. Benefits of working as a Senior IT Platform Manager : a competitive pension scheme, with up to 12 per cent employer contributions a starting salary that reflects your skills and experience a cash allowance in lieu of benefits, which means you can choose which benefits are right for you and your family core company funded benefits such as life assurance, income protection and health cash plan 25 days annual leave plus public holidays access to tax-efficient voluntary benefits scheme & retail, health, leisure, and travel offers access to an Employee Assistance Program financial and health well-being programmes
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fuelled by the goal of helping our clients thrive and enabling them to make the world a better place. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. What You'll Do We are seeking a Manager with IT Consulting and tech experience in Commodity Trading to join our team and lead transformational initiatives in the evolving energy markets. This role offers the opportunity to work at the intersection of business, technology, and trading operations, advising leading utilities, IOCs, merchant traders, renewables developers and owners, small digital start-up traders and other market participants on how to optimize, modernize and transform their IT landscapes. The successful candidate will play a pivotal role in shaping and delivering end-to-end IT solutions - from classical ETRM implementations to modern cloud-based data-centric platforms, real-time risk management solutions, and innovative digital and AI solutions for energy trading organisations. You will lead client engagements, manage cross-functional teams, and act as a trusted advisor to senior stakeholders, helping them navigate regulatory requirements, embrace new technologies, and build the trading capabilities of the future. As a Manager, you will work closely with our client's leadership teams to unlock additional value from asset-backed trading, origination and prop trading, to build new or improved trading capabilities and solutions and/or solve their modernisation and digitalization problems. You will help to understand their key challenges, define tech visions and IT strategies, win buy-in for your recommendations and lead BCG case team members to transform client potential into performance. Besides giving direction on the functional, execution and management of the project, you will be given end-to-end responsibility for larger, highly technical and more complex modules within the project and begin to develop specialized knowledge to help you solve our clients' problems. Together with our clients, you will develop convincing IT strategies, concepts and solutions, applying your sound technical know-how along with your analytical and conceptual skills. You will start to take on team lead responsibilities and demonstrate intellectual leadership directing diverse teams of consulting talent. Your role will also be to help team members flourish through thought leadership, team mentoring, knowledge sharing, giving frequent feedback and creating opportunities for team members to learn and grow. You will also personally develop and grow by being exposed to new and complex challenges daily. Finally, as a Manager you will contribute to the Practice Area development and help to build the BCG brand as a digital leader. What You'll Bring We're looking for exceptional talent with strong IT Consulting experience with exposure to the Commodity Trading Domain. Specifically, we are looking for expertise in the following areas: 10-15 years of professional experience since graduation, with a solid track record in IT consulting and project delivery. Significant exposure to Energy Trading IT landscapes, with hands-on experience in Energy Trading and Risk Management (ETRM) systems, short-term trading, market access, or related data-centric platforms. Prior work with international energy companies, and/or specialized commodity trading firms highly desirable. Bachelor's degree as a minimum requirement in a STEM related subject area. Computer Science Degree preferred Additional certifications in energy trading, risk management, or IT consulting (e.g., PRINCE2, PMP, Agile, Cloud certifications) are a plus. Energy Trading IT Systems & Platforms: Hands-on experience with ETRM systems (e.g., Endur, Allegro, Aspect, Openlink, or similar), including trade capture, risk management, control and reporting, settlement, and regulatory reporting (REMIT, EMIR). Knowledge of Nomination and Scheduling systems, including interaction with Transmission System Operators (TSOs) for power and gas. Familiarity with Short-Term Trading systems supporting day-ahead, intraday, and balancing markets, ideally with exposure to algorithmic/automated trading solutions. Understanding of Market Access platforms (OTC, exchange, broker integration) and trading certificates/licensing requirements. Experience with Market Data Management platforms (price curves, weather/meteorological data, analytics) and integration with downstream systems. Exposure to Finance and Controlling systems used in trading operations (billing, settlement, accounting, cost/controlling). Energy Trading Value Chain & Processes: Knowledge of the end-to-end trade lifecycle, including portfolio management, deal negotiation, trade capture, confirmation, physical and financial settlement, and risk management. Understanding of portfolio optimization and forecasting models (short-, mid-, and long-term horizons). Experience working with valuation and risk frameworks (e.g., Value-at-Risk (VaR), credit risk management, P&L scenarios). Technology & Transformation Skills: Experience delivering digital and cloud-based solutions for trading landscapes (Azure, AWS, or similar). Familiarity with Lean ETRM concepts and modular IT landscapes (e.g., microservices, APIs, containerized solutions). Strong background in data platforms, analytics, and integration for trading use cases (real-time data feeds, pricing, forecasting, optimization). Knowledge of automation and algorithmic trading capabilities in the context of power and gas trading. Domain Experience: Practical experience in Energy Trading markets (ideally power and gas but oil/LNG knowledge also helpful, with exposure to renewables integration). Familiarity with products, deal types, and counterparties across OTC and exchange markets (e.g., forwards, futures, options, swaps, day-ahead, intraday, structured products, PPAs). Understanding of regulatory requirements and compliance in European or global energy trading markets. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
09/12/2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fuelled by the goal of helping our clients thrive and enabling them to make the world a better place. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. What You'll Do We are seeking a Manager with IT Consulting and tech experience in Commodity Trading to join our team and lead transformational initiatives in the evolving energy markets. This role offers the opportunity to work at the intersection of business, technology, and trading operations, advising leading utilities, IOCs, merchant traders, renewables developers and owners, small digital start-up traders and other market participants on how to optimize, modernize and transform their IT landscapes. The successful candidate will play a pivotal role in shaping and delivering end-to-end IT solutions - from classical ETRM implementations to modern cloud-based data-centric platforms, real-time risk management solutions, and innovative digital and AI solutions for energy trading organisations. You will lead client engagements, manage cross-functional teams, and act as a trusted advisor to senior stakeholders, helping them navigate regulatory requirements, embrace new technologies, and build the trading capabilities of the future. As a Manager, you will work closely with our client's leadership teams to unlock additional value from asset-backed trading, origination and prop trading, to build new or improved trading capabilities and solutions and/or solve their modernisation and digitalization problems. You will help to understand their key challenges, define tech visions and IT strategies, win buy-in for your recommendations and lead BCG case team members to transform client potential into performance. Besides giving direction on the functional, execution and management of the project, you will be given end-to-end responsibility for larger, highly technical and more complex modules within the project and begin to develop specialized knowledge to help you solve our clients' problems. Together with our clients, you will develop convincing IT strategies, concepts and solutions, applying your sound technical know-how along with your analytical and conceptual skills. You will start to take on team lead responsibilities and demonstrate intellectual leadership directing diverse teams of consulting talent. Your role will also be to help team members flourish through thought leadership, team mentoring, knowledge sharing, giving frequent feedback and creating opportunities for team members to learn and grow. You will also personally develop and grow by being exposed to new and complex challenges daily. Finally, as a Manager you will contribute to the Practice Area development and help to build the BCG brand as a digital leader. What You'll Bring We're looking for exceptional talent with strong IT Consulting experience with exposure to the Commodity Trading Domain. Specifically, we are looking for expertise in the following areas: 10-15 years of professional experience since graduation, with a solid track record in IT consulting and project delivery. Significant exposure to Energy Trading IT landscapes, with hands-on experience in Energy Trading and Risk Management (ETRM) systems, short-term trading, market access, or related data-centric platforms. Prior work with international energy companies, and/or specialized commodity trading firms highly desirable. Bachelor's degree as a minimum requirement in a STEM related subject area. Computer Science Degree preferred Additional certifications in energy trading, risk management, or IT consulting (e.g., PRINCE2, PMP, Agile, Cloud certifications) are a plus. Energy Trading IT Systems & Platforms: Hands-on experience with ETRM systems (e.g., Endur, Allegro, Aspect, Openlink, or similar), including trade capture, risk management, control and reporting, settlement, and regulatory reporting (REMIT, EMIR). Knowledge of Nomination and Scheduling systems, including interaction with Transmission System Operators (TSOs) for power and gas. Familiarity with Short-Term Trading systems supporting day-ahead, intraday, and balancing markets, ideally with exposure to algorithmic/automated trading solutions. Understanding of Market Access platforms (OTC, exchange, broker integration) and trading certificates/licensing requirements. Experience with Market Data Management platforms (price curves, weather/meteorological data, analytics) and integration with downstream systems. Exposure to Finance and Controlling systems used in trading operations (billing, settlement, accounting, cost/controlling). Energy Trading Value Chain & Processes: Knowledge of the end-to-end trade lifecycle, including portfolio management, deal negotiation, trade capture, confirmation, physical and financial settlement, and risk management. Understanding of portfolio optimization and forecasting models (short-, mid-, and long-term horizons). Experience working with valuation and risk frameworks (e.g., Value-at-Risk (VaR), credit risk management, P&L scenarios). Technology & Transformation Skills: Experience delivering digital and cloud-based solutions for trading landscapes (Azure, AWS, or similar). Familiarity with Lean ETRM concepts and modular IT landscapes (e.g., microservices, APIs, containerized solutions). Strong background in data platforms, analytics, and integration for trading use cases (real-time data feeds, pricing, forecasting, optimization). Knowledge of automation and algorithmic trading capabilities in the context of power and gas trading. Domain Experience: Practical experience in Energy Trading markets (ideally power and gas but oil/LNG knowledge also helpful, with exposure to renewables integration). Familiarity with products, deal types, and counterparties across OTC and exchange markets (e.g., forwards, futures, options, swaps, day-ahead, intraday, structured products, PPAs). Understanding of regulatory requirements and compliance in European or global energy trading markets. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
