College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
Role: ServiceNow ArchitectLocation: Remote in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and detailed solution designs, sequence diagrams, and integration contracts. Salesforce Integration Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS. Define data synchronization, error handling, security, and performance patterns for cross-platform workflows. Platform Governance & Best Practices Establish technical guardrails, coding standards, ACL/security model, and reusable patterns. Lead architecture reviews, design authority, and change advisory engagements to ensure platform quality and compliance. Delivery Leadership Provide architectural runway and technical direction to developers and admins; perform design/code reviews. Optimize performance, scalability, resiliency, and upgradeability across environments. Champion DevOps practices (branching strategies, CI/CD pipelines, ATF automation) and oversee release quality. Security, Risk, and Compliance Implement robust access controls (ACLs, roles), data protection, auditability, and compliance with enterprise policies (e.g., ITIL/ISO/SoX/GDPR as applicable). Stakeholder Engagement Translate business objectives into target-state architectures and roadmaps; articulate trade-offs and recommended approaches to technical and non-technical stakeholders. Minimum Qualifications Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent hands-on experience). 7+ years of hands-on ServiceNow experience, including 3+ years in an Architect role leading enterprise implementations. Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD; strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). Strong knowledge of Agile delivery and ITIL processes; able to set technical direction within cross-functional teams. Proficiency with integration patterns (event-driven, batch, near-real-time), MID Server, scripted APIs, and platform security. Excellent communication, leadership, and stakeholder management skills; able to work independently in a distributed, remote environment. Preferred Qualifications ServiceNow certifications: CSA, CAD, and one or more CIS (e.g., CIS ITSM, CIS ITOM, CIS CSM); CTA/CMA highly desirable. Salesforce exposure/certifications (e.g., Administrator, Platform App Builder, or an Integration/System Architect track) is a plus. Experience with SPM, App Engine/Custom Apps, SecOps/IRM, and large-scale upgrades to the latest ServiceNow family releases. Hands-on with CI/CD (GitHub/GitLab/Azure DevOps), ATF, automated quality gates, and environment strategy. Familiarity with identity and access management (SSO/SAML/OIDC, SCIM), and enterprise integration tooling (e.g., MuleSoft, Kafka/Event Bus). ITIL v4 certification or equivalent practical experience. Self-motivated, results-oriented, with strengths in critical thinking and strategic problem-solving. JBRP1_UKTJ
14/12/2025
Full time
Role: ServiceNow ArchitectLocation: Remote in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and detailed solution designs, sequence diagrams, and integration contracts. Salesforce Integration Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS. Define data synchronization, error handling, security, and performance patterns for cross-platform workflows. Platform Governance & Best Practices Establish technical guardrails, coding standards, ACL/security model, and reusable patterns. Lead architecture reviews, design authority, and change advisory engagements to ensure platform quality and compliance. Delivery Leadership Provide architectural runway and technical direction to developers and admins; perform design/code reviews. Optimize performance, scalability, resiliency, and upgradeability across environments. Champion DevOps practices (branching strategies, CI/CD pipelines, ATF automation) and oversee release quality. Security, Risk, and Compliance Implement robust access controls (ACLs, roles), data protection, auditability, and compliance with enterprise policies (e.g., ITIL/ISO/SoX/GDPR as applicable). Stakeholder Engagement Translate business objectives into target-state architectures and roadmaps; articulate trade-offs and recommended approaches to technical and non-technical stakeholders. Minimum Qualifications Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent hands-on experience). 7+ years of hands-on ServiceNow experience, including 3+ years in an Architect role leading enterprise implementations. Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD; strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). Strong knowledge of Agile delivery and ITIL processes; able to set technical direction within cross-functional teams. Proficiency with integration patterns (event-driven, batch, near-real-time), MID Server, scripted APIs, and platform security. Excellent communication, leadership, and stakeholder management skills; able to work independently in a distributed, remote environment. Preferred Qualifications ServiceNow certifications: CSA, CAD, and one or more CIS (e.g., CIS ITSM, CIS ITOM, CIS CSM); CTA/CMA highly desirable. Salesforce exposure/certifications (e.g., Administrator, Platform App Builder, or an Integration/System Architect track) is a plus. Experience with SPM, App Engine/Custom Apps, SecOps/IRM, and large-scale upgrades to the latest ServiceNow family releases. Hands-on with CI/CD (GitHub/GitLab/Azure DevOps), ATF, automated quality gates, and environment strategy. Familiarity with identity and access management (SSO/SAML/OIDC, SCIM), and enterprise integration tooling (e.g., MuleSoft, Kafka/Event Bus). ITIL v4 certification or equivalent practical experience. Self-motivated, results-oriented, with strengths in critical thinking and strategic problem-solving. JBRP1_UKTJ
Senior MySQL Database Administrator (DBA) Remote working Cloud SQL (MySQL), BigQuery, GCP Salary circa £75k plus benefits and equity Are you ready to join a fast-growing, profitable scale-up that's shaking up the industry? Our client is building a global digital marketplace with a mission to disrupt the sector. They've been busy throughout the year and have effectively doubled their tech team. They need passionate, motivated individuals to join their journey! The Role - As the Senior Database Administrator in the team, you'll oversee the end-to-end management and support of MySQL servers and databases, ensuring they meet high standards and support critical projects. This role requires expertise in design and query optimization to achieve scalable systems, and a track record of administering, supporting, and building databases in high-stakes, production environments. Key Responsibilities - Database Design & Capacity Management, Database Maintenance & Monitoring, Disaster Recovery, Performance Optimization, Security & Compliance, Automation & Upgrades, Data Analysis. Required Skills and Experience - Essential - sound commercial experience of MySQL databases Operating Systems: Linux, Ubuntu, Windows Languages: Shell, T-SQL, PL/SQL. Cloud Experience (GCP or AWS) Desirable Skills - Web application experience, RabbitMQ, Jenkins, Spanner. Databases: Couchbase, NoSQL. Why Join? This is a unique opportunity to play a key role in a team that's transforming the industry. You'll be working with leading-edge technology, in a supportive, collaborative culture that values innovation and growth. If you're a proactive, experienced MySQL DBA eager to make an impact in a dynamic, fast-paced environment, we'd love to hear from you! Please send your CV to Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
13/12/2025
Full time
Senior MySQL Database Administrator (DBA) Remote working Cloud SQL (MySQL), BigQuery, GCP Salary circa £75k plus benefits and equity Are you ready to join a fast-growing, profitable scale-up that's shaking up the industry? Our client is building a global digital marketplace with a mission to disrupt the sector. They've been busy throughout the year and have effectively doubled their tech team. They need passionate, motivated individuals to join their journey! The Role - As the Senior Database Administrator in the team, you'll oversee the end-to-end management and support of MySQL servers and databases, ensuring they meet high standards and support critical projects. This role requires expertise in design and query optimization to achieve scalable systems, and a track record of administering, supporting, and building databases in high-stakes, production environments. Key Responsibilities - Database Design & Capacity Management, Database Maintenance & Monitoring, Disaster Recovery, Performance Optimization, Security & Compliance, Automation & Upgrades, Data Analysis. Required Skills and Experience - Essential - sound commercial experience of MySQL databases Operating Systems: Linux, Ubuntu, Windows Languages: Shell, T-SQL, PL/SQL. Cloud Experience (GCP or AWS) Desirable Skills - Web application experience, RabbitMQ, Jenkins, Spanner. Databases: Couchbase, NoSQL. Why Join? This is a unique opportunity to play a key role in a team that's transforming the industry. You'll be working with leading-edge technology, in a supportive, collaborative culture that values innovation and growth. If you're a proactive, experienced MySQL DBA eager to make an impact in a dynamic, fast-paced environment, we'd love to hear from you! Please send your CV to Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
Senior MySQL Database Administrator (DBA) Remote working Cloud SQL (MySQL), BigQuery, GCP Salary circa £75k plus benefits and equity Are you ready to join a fast-growing, profitable scale-up that's shaking up the industry? Our client is building a global digital marketplace with a mission to disrupt the sector. They've been busy throughout the year and have effectively doubled their tech team. They need passionate, motivated individuals to join their journey! The Role - As the Senior Database Administrator in the team, you'll oversee the end-to-end management and support of MySQL servers and databases, ensuring they meet high standards and support critical projects. This role requires expertise in design and query optimization to achieve scalable systems, and a track record of administering, supporting, and building databases in high-stakes, production environments. Key Responsibilities - Database Design & Capacity Management, Database Maintenance & Monitoring, Disaster Recovery, Performance Optimization, Security & Compliance, Automation & Upgrades, Data Analysis. Required Skills and Experience - Essential - sound commercial experience of MySQL databases Operating Systems: Linux, Ubuntu, Windows Languages: Shell, T-SQL, PL/SQL. Cloud Experience (GCP or AWS) Desirable Skills - Web application experience, RabbitMQ, Jenkins, Spanner. Databases: Couchbase, NoSQL. Why Join? This is a unique opportunity to play a key role in a team that's transforming the industry. You'll be working with leading-edge technology, in a supportive, collaborative culture that values innovation and growth. If you're a proactive, experienced MySQL DBA eager to make an impact in a dynamic, fast-paced environment, we'd love to hear from you! Please send your CV to Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
13/12/2025
Full time
Senior MySQL Database Administrator (DBA) Remote working Cloud SQL (MySQL), BigQuery, GCP Salary circa £75k plus benefits and equity Are you ready to join a fast-growing, profitable scale-up that's shaking up the industry? Our client is building a global digital marketplace with a mission to disrupt the sector. They've been busy throughout the year and have effectively doubled their tech team. They need passionate, motivated individuals to join their journey! The Role - As the Senior Database Administrator in the team, you'll oversee the end-to-end management and support of MySQL servers and databases, ensuring they meet high standards and support critical projects. This role requires expertise in design and query optimization to achieve scalable systems, and a track record of administering, supporting, and building databases in high-stakes, production environments. Key Responsibilities - Database Design & Capacity Management, Database Maintenance & Monitoring, Disaster Recovery, Performance Optimization, Security & Compliance, Automation & Upgrades, Data Analysis. Required Skills and Experience - Essential - sound commercial experience of MySQL databases Operating Systems: Linux, Ubuntu, Windows Languages: Shell, T-SQL, PL/SQL. Cloud Experience (GCP or AWS) Desirable Skills - Web application experience, RabbitMQ, Jenkins, Spanner. Databases: Couchbase, NoSQL. Why Join? This is a unique opportunity to play a key role in a team that's transforming the industry. You'll be working with leading-edge technology, in a supportive, collaborative culture that values innovation and growth. If you're a proactive, experienced MySQL DBA eager to make an impact in a dynamic, fast-paced environment, we'd love to hear from you! Please send your CV to Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
Senior Systems Administrator/ 3rd Line Support, M365, Hyper V Location: Bristol Contract Type: 12 Months 550/day Max Inside IR35 Clearance: SC Cleared About the Role We are seeking an experienced Senior Systems Administrator to join the Technical Operations team. This role is critical in supporting, developing, and maintaining our technical systems and platforms, ensuring resilience, security, and performance across servers, storage, networks, and cloud technologies. You will provide 3rd Line Support , lead technical improvements, and design solutions that meet complex business needs. This position also involves maintaining governance, change management, backup/restore processes, and security compliance in collaboration with other technical teams. Key Responsibilities Administer and support technical environments including MS Hyper-V , Windows Server 2016/2019+ , NetApp , MS Exchange/Office 365 hybrid mail , and enterprise components (Active Directory, SCCM, DHCP, Failover Cluster Manager). Design, configure, and deploy Server, Storage, and Networking solutions to meet business requirements. Provide expert administration and support for Cloud platforms (Microsoft Azure, AWS, Google Cloud). Analyse complex business requirements and deliver secure, resilient, and scalable solutions. Troubleshoot and resolve high-risk technical issues, coordinating with internal teams and external vendors. Ensure operational health of systems: security, availability, performance, and reliability. Maintain detailed documentation, dashboards, and reports on system performance, resource consumption, and license usage. Uphold governance standards for change management , audit , and security configuration . Essential Skills & Experience Proven experience in 3rd Line Support and enterprise-level system administration. Strong knowledge of Microsoft technologies (Windows Server, Hyper-V, Active Directory, SCCM). Hands-on experience with Cloud platforms (Azure, AWS, Google Cloud). Expertise in storage technologies (NetApp) and hybrid mail environments. Familiarity with ITIL processes and security best practices. Ability to analyse complex problems and deliver proactive, long-term solutions. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
12/12/2025
Contractor
Senior Systems Administrator/ 3rd Line Support, M365, Hyper V Location: Bristol Contract Type: 12 Months 550/day Max Inside IR35 Clearance: SC Cleared About the Role We are seeking an experienced Senior Systems Administrator to join the Technical Operations team. This role is critical in supporting, developing, and maintaining our technical systems and platforms, ensuring resilience, security, and performance across servers, storage, networks, and cloud technologies. You will provide 3rd Line Support , lead technical improvements, and design solutions that meet complex business needs. This position also involves maintaining governance, change management, backup/restore processes, and security compliance in collaboration with other technical teams. Key Responsibilities Administer and support technical environments including MS Hyper-V , Windows Server 2016/2019+ , NetApp , MS Exchange/Office 365 hybrid mail , and enterprise components (Active Directory, SCCM, DHCP, Failover Cluster Manager). Design, configure, and deploy Server, Storage, and Networking solutions to meet business requirements. Provide expert administration and support for Cloud platforms (Microsoft Azure, AWS, Google Cloud). Analyse complex business requirements and deliver secure, resilient, and scalable solutions. Troubleshoot and resolve high-risk technical issues, coordinating with internal teams and external vendors. Ensure operational health of systems: security, availability, performance, and reliability. Maintain detailed documentation, dashboards, and reports on system performance, resource consumption, and license usage. Uphold governance standards for change management , audit , and security configuration . Essential Skills & Experience Proven experience in 3rd Line Support and enterprise-level system administration. Strong knowledge of Microsoft technologies (Windows Server, Hyper-V, Active Directory, SCCM). Hands-on experience with Cloud platforms (Azure, AWS, Google Cloud). Expertise in storage technologies (NetApp) and hybrid mail environments. Familiarity with ITIL processes and security best practices. Ability to analyse complex problems and deliver proactive, long-term solutions. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Senior MySQL Database Administrator (DBA) Remote working Cloud SQL (MySQL), BigQuery, GCP Salary circa 75k plus benefits and equity Are you ready to join a fast-growing, profitable scale-up that's shaking up the industry? Our client is building a global digital marketplace with a mission to disrupt the sector. They've been busy throughout the year and have effectively doubled their tech team. They need passionate, motivated individuals to join their journey! The Role - As the Senior Database Administrator in the team, you'll oversee the end-to-end management and support of MySQL servers and databases, ensuring they meet high standards and support critical projects. This role requires expertise in design and query optimization to achieve scalable systems, and a track record of administering, supporting, and building databases in high-stakes, production environments. Key Responsibilities - Database Design & Capacity Management, Database Maintenance & Monitoring, Disaster Recovery, Performance Optimization, Security & Compliance, Automation & Upgrades, Data Analysis. Required Skills and Experience - Essential - sound commercial experience of MySQL databases Operating Systems: Linux, Ubuntu, Windows Languages: Shell, T-SQL, PL/SQL. Cloud Experience (GCP or AWS) Desirable Skills - Web application experience, RabbitMQ, Jenkins, Spanner. Databases: Couchbase, NoSQL. Why Join? This is a unique opportunity to play a key role in a team that's transforming the industry. You'll be working with leading-edge technology, in a supportive, collaborative culture that values innovation and growth. If you're a proactive, experienced MySQL DBA eager to make an impact in a dynamic, fast-paced environment, we'd love to hear from you! Please send your CV to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
12/12/2025
Full time
Senior MySQL Database Administrator (DBA) Remote working Cloud SQL (MySQL), BigQuery, GCP Salary circa 75k plus benefits and equity Are you ready to join a fast-growing, profitable scale-up that's shaking up the industry? Our client is building a global digital marketplace with a mission to disrupt the sector. They've been busy throughout the year and have effectively doubled their tech team. They need passionate, motivated individuals to join their journey! The Role - As the Senior Database Administrator in the team, you'll oversee the end-to-end management and support of MySQL servers and databases, ensuring they meet high standards and support critical projects. This role requires expertise in design and query optimization to achieve scalable systems, and a track record of administering, supporting, and building databases in high-stakes, production environments. Key Responsibilities - Database Design & Capacity Management, Database Maintenance & Monitoring, Disaster Recovery, Performance Optimization, Security & Compliance, Automation & Upgrades, Data Analysis. Required Skills and Experience - Essential - sound commercial experience of MySQL databases Operating Systems: Linux, Ubuntu, Windows Languages: Shell, T-SQL, PL/SQL. Cloud Experience (GCP or AWS) Desirable Skills - Web application experience, RabbitMQ, Jenkins, Spanner. Databases: Couchbase, NoSQL. Why Join? This is a unique opportunity to play a key role in a team that's transforming the industry. You'll be working with leading-edge technology, in a supportive, collaborative culture that values innovation and growth. If you're a proactive, experienced MySQL DBA eager to make an impact in a dynamic, fast-paced environment, we'd love to hear from you! Please send your CV to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Reed Technology
Letchworth Garden City, Hertfordshire
NetSuite Administrator Location: Letchworth, Hertfordshire (Hybrid - 2 days per week in the office) Salary: 50,000 - 70,000 per annum Employment Type: Full-time About the Role We are seeking an experienced NetSuite Administrator to take ownership of my client's ERP platform and ensure it operates at peak efficiency. This is a key role for someone who thrives on optimising systems, improving processes, and enabling data-driven decision-making across the business. You will be the go-to expert for all things NetSuite-managing configurations, customisations, integrations, and troubleshooting-while partnering with Finance, HR, Operations, Procurement, and IT teams to deliver scalable solutions that support growth. Key Responsibilities Act as the primary administrator for the NetSuite ERP system, ensuring reliability and performance. Configure and customise workflows, dashboards, forms, and reports to meet evolving business needs. Manage user roles, permissions, and security settings. Collaborate with cross-functional teams to identify process improvements and implement automation. Oversee integrations with other systems using middleware or APIs. Lead system upgrades, module rollouts, and ensure compliance with governance standards. Provide training, documentation, and support to end-users. What We're Looking For 5+ years of hands-on NetSuite administration experience . Strong knowledge of ERP workflows, SuiteScript, SuiteFlow, SuiteTalk, and SuiteAnalytics. Experience with integrations and middleware (e.g., Celigo, Dell Boomi). Advanced reporting and analytics skills. Proven ability to translate business requirements into scalable technical solutions. Excellent communication and project management skills.
11/12/2025
Full time
NetSuite Administrator Location: Letchworth, Hertfordshire (Hybrid - 2 days per week in the office) Salary: 50,000 - 70,000 per annum Employment Type: Full-time About the Role We are seeking an experienced NetSuite Administrator to take ownership of my client's ERP platform and ensure it operates at peak efficiency. This is a key role for someone who thrives on optimising systems, improving processes, and enabling data-driven decision-making across the business. You will be the go-to expert for all things NetSuite-managing configurations, customisations, integrations, and troubleshooting-while partnering with Finance, HR, Operations, Procurement, and IT teams to deliver scalable solutions that support growth. Key Responsibilities Act as the primary administrator for the NetSuite ERP system, ensuring reliability and performance. Configure and customise workflows, dashboards, forms, and reports to meet evolving business needs. Manage user roles, permissions, and security settings. Collaborate with cross-functional teams to identify process improvements and implement automation. Oversee integrations with other systems using middleware or APIs. Lead system upgrades, module rollouts, and ensure compliance with governance standards. Provide training, documentation, and support to end-users. What We're Looking For 5+ years of hands-on NetSuite administration experience . Strong knowledge of ERP workflows, SuiteScript, SuiteFlow, SuiteTalk, and SuiteAnalytics. Experience with integrations and middleware (e.g., Celigo, Dell Boomi). Advanced reporting and analytics skills. Proven ability to translate business requirements into scalable technical solutions. Excellent communication and project management skills.
D365 CRM & Platform Administrator Spalding, Lincolnshire - Hybrid (1-2 days onsite) Competitive Salary + Hybrid Working + Development Opportunities This is an excellent opportunity for a talented Dynamics 365 CRM & Platform Administrator to take full ownership of a Microsoft Dynamics 365 and Power Platform ecosystem. This company is a digital transformation company specialising in bespoke software development, legacy system support, and enterprise applications for a diverse range of clients. In this varied role, you will be responsible for the day-to-day management, configuration, and optimisation of Microsoft Dynamics 365 Customer Engagement (CE) and the wider Power Platform. You will be the primary point of contact to ensure the platform is stable, secure, scalable, and fully aligned with business needs. The ideal candidate will have proven experience administering Dynamics 365 CE/CRM environments and a strong working knowledge of the Power Platform (Power Apps, Power Automate, and Dataverse). You must have the ability to configure CRM components without code, possess strong troubleshooting skills, and understand CRM governance and solution management. This is a fantastic opportunity to balance hands-on configuration, 1st/2nd line support, and driving platform improvements within a growing organisation, enabling you to maximise the value of CRM functionality and automated workflows. The Role: Manage environments, licensing, updates, and capacity of the Microsoft Dynamics 365 CRM. Build and enhance Entities, Forms, Views, Workflows, and Model-driven Apps based on business needs. Troubleshoot system issues and extend solutions using Power Apps, Power Automate, and Dataverse. Establish security roles, enforce governance standards, and ensure GDPR and data protection compliance. The Person: Proven D365 CRM experience Strong Power Platform Knowledge (Power Apps, Power Automate, and Dataverse) Ability to configure and customise CRM components without the need for code. Excellent skills in supporting end-users and working cross-functionally with technical and non-technical teams. Reference Number: BBBH To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
11/12/2025
Full time
D365 CRM & Platform Administrator Spalding, Lincolnshire - Hybrid (1-2 days onsite) Competitive Salary + Hybrid Working + Development Opportunities This is an excellent opportunity for a talented Dynamics 365 CRM & Platform Administrator to take full ownership of a Microsoft Dynamics 365 and Power Platform ecosystem. This company is a digital transformation company specialising in bespoke software development, legacy system support, and enterprise applications for a diverse range of clients. In this varied role, you will be responsible for the day-to-day management, configuration, and optimisation of Microsoft Dynamics 365 Customer Engagement (CE) and the wider Power Platform. You will be the primary point of contact to ensure the platform is stable, secure, scalable, and fully aligned with business needs. The ideal candidate will have proven experience administering Dynamics 365 CE/CRM environments and a strong working knowledge of the Power Platform (Power Apps, Power Automate, and Dataverse). You must have the ability to configure CRM components without code, possess strong troubleshooting skills, and understand CRM governance and solution management. This is a fantastic opportunity to balance hands-on configuration, 1st/2nd line support, and driving platform improvements within a growing organisation, enabling you to maximise the value of CRM functionality and automated workflows. The Role: Manage environments, licensing, updates, and capacity of the Microsoft Dynamics 365 CRM. Build and enhance Entities, Forms, Views, Workflows, and Model-driven Apps based on business needs. Troubleshoot system issues and extend solutions using Power Apps, Power Automate, and Dataverse. Establish security roles, enforce governance standards, and ensure GDPR and data protection compliance. The Person: Proven D365 CRM experience Strong Power Platform Knowledge (Power Apps, Power Automate, and Dataverse) Ability to configure and customise CRM components without the need for code. Excellent skills in supporting end-users and working cross-functionally with technical and non-technical teams. Reference Number: BBBH To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
Reed Technology
Letchworth Garden City, Hertfordshire
Senior Risk & Compliance Specialist Location: Letchworth, Hertfordshire (Hybrid - 2 days per week in the office) Salary: 50,000 - 70,000 per annum Employment Type: Full-time About the Role We are looking for a highly skilled Senior Risk & Compliance Specialist to lead our global client's compliance initiatives and drive strategic improvements in information security and health & safety systems. This is a pivotal role for an experienced professional who can manage ISO 27001 compliance across multiple regions and spearhead the development of health and safety frameworks aligned with ISO 45001 standards. You will work closely with cross-functional teams across the UK, EU, APAC, and the U.S, ensuring audit readiness, risk control documentation, and consistent compliance practices worldwide. Key Responsibilities ISO 27001 Leadership: Act as global administrator and audit lead for ISO 27001 compliance. Maintain documentation libraries, track non-conformities, and oversee corrective actions. Partner with IT and Operations to coordinate internal reviews and surveillance audits. Health & Safety Strategy (ISO 45001 Readiness): Develop and implement global health & safety programmes. Conduct gap assessments and align policies with international standards. Guide site-level teams on incident logging and compliance obligations. Risk & Compliance Management: Maintain risk registers and produce KPI reports for senior leadership. Support client audits and RFP responses with robust documentation. Harmonise compliance practices across global offices. What We're Looking For Bachelor's degree in Compliance, Risk, Occupational Health & Safety, or related field. 5+ years of experience in compliance, risk management, or HSE roles within international organisations. Strong knowledge of ISO 27001 and involvement in certification processes. Familiarity with UK and international safety legislation (HSE standards, OSHA). Excellent communication and documentation skills. Preferred: ISO 27001 Lead Auditor or Implementer certification. Experience with ISO 45001 programme development. Knowledge of EHS software platforms or ISMS tools.
11/12/2025
Full time
Senior Risk & Compliance Specialist Location: Letchworth, Hertfordshire (Hybrid - 2 days per week in the office) Salary: 50,000 - 70,000 per annum Employment Type: Full-time About the Role We are looking for a highly skilled Senior Risk & Compliance Specialist to lead our global client's compliance initiatives and drive strategic improvements in information security and health & safety systems. This is a pivotal role for an experienced professional who can manage ISO 27001 compliance across multiple regions and spearhead the development of health and safety frameworks aligned with ISO 45001 standards. You will work closely with cross-functional teams across the UK, EU, APAC, and the U.S, ensuring audit readiness, risk control documentation, and consistent compliance practices worldwide. Key Responsibilities ISO 27001 Leadership: Act as global administrator and audit lead for ISO 27001 compliance. Maintain documentation libraries, track non-conformities, and oversee corrective actions. Partner with IT and Operations to coordinate internal reviews and surveillance audits. Health & Safety Strategy (ISO 45001 Readiness): Develop and implement global health & safety programmes. Conduct gap assessments and align policies with international standards. Guide site-level teams on incident logging and compliance obligations. Risk & Compliance Management: Maintain risk registers and produce KPI reports for senior leadership. Support client audits and RFP responses with robust documentation. Harmonise compliance practices across global offices. What We're Looking For Bachelor's degree in Compliance, Risk, Occupational Health & Safety, or related field. 5+ years of experience in compliance, risk management, or HSE roles within international organisations. Strong knowledge of ISO 27001 and involvement in certification processes. Familiarity with UK and international safety legislation (HSE standards, OSHA). Excellent communication and documentation skills. Preferred: ISO 27001 Lead Auditor or Implementer certification. Experience with ISO 45001 programme development. Knowledge of EHS software platforms or ISMS tools.
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
11/12/2025
Full time
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Contract type: Permanent Location : London with a minimum of 2 days per week in the office Salary : c£62,000 per annum plus civil service pension scheme employer contribution of 28.9% Nationality Requirements: • UK nationals • Nationals of Commonwealth countries who have the right to work in the UK • Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please note, we are not able to sponsor work visas. Please contact us at should you have any questions on your nationality eligibility. The closing date for applications is 11.59pm 7 December 2025. Interviews will take place on 17-19 December with final interviews on the 7/9 January 2026. About the National Audit Office The National Audit Office (NAO) is the UK s main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ around 1,000 staff, most of whom are qualified accountants, trainees or technicians. They work in either of our two service lines, financial audit or value for money (VFM) audit or within the corporate enabling group. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture all our people have the opportunity to develop and maximise their full potential. As members of the Business Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. This role will focus on assuring that partners and suppliers are delivering in line with contracted agreements, with a primary focus on End-User Computing (EUC) and supporting other leads within Infrastructure Operations to assure their partners are doing the same. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. Key skills/competencies required Skills & Experience Leadership & Governance •Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. •Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise •Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. •Collaborative, structured, and improvement-focused mindset. •Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge •Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). •Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. •Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). •Experience with MDM policy design and administration. •Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement •Strong communicator across technical and non-technical audiences. •Able to produce SOPs, runbooks, and user-facing guides. •Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications •ITIL 4 Foundation. •ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). •PRINCE2 / AgilePM or equivalent delivery discipline (desirable). •Microsoft Certified: Modern Desktop Administrator Associate (MD-102) •Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours •Work in accordance with the NAO s values and champion our diversity and inclusion strategy. •Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. •Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. •Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. •Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. •Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. •Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. •Comply with corporate responsibilities and support others to do so. •Take ownership of delivering high-quality work to time and quality standards. •Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. •Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. •Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
11/12/2025
Full time
Contract type: Permanent Location : London with a minimum of 2 days per week in the office Salary : c£62,000 per annum plus civil service pension scheme employer contribution of 28.9% Nationality Requirements: • UK nationals • Nationals of Commonwealth countries who have the right to work in the UK • Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please note, we are not able to sponsor work visas. Please contact us at should you have any questions on your nationality eligibility. The closing date for applications is 11.59pm 7 December 2025. Interviews will take place on 17-19 December with final interviews on the 7/9 January 2026. About the National Audit Office The National Audit Office (NAO) is the UK s main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ around 1,000 staff, most of whom are qualified accountants, trainees or technicians. They work in either of our two service lines, financial audit or value for money (VFM) audit or within the corporate enabling group. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture all our people have the opportunity to develop and maximise their full potential. As members of the Business Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. This role will focus on assuring that partners and suppliers are delivering in line with contracted agreements, with a primary focus on End-User Computing (EUC) and supporting other leads within Infrastructure Operations to assure their partners are doing the same. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. Key skills/competencies required Skills & Experience Leadership & Governance •Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. •Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise •Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. •Collaborative, structured, and improvement-focused mindset. •Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge •Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). •Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. •Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). •Experience with MDM policy design and administration. •Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement •Strong communicator across technical and non-technical audiences. •Able to produce SOPs, runbooks, and user-facing guides. •Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications •ITIL 4 Foundation. •ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). •PRINCE2 / AgilePM or equivalent delivery discipline (desirable). •Microsoft Certified: Modern Desktop Administrator Associate (MD-102) •Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours •Work in accordance with the NAO s values and champion our diversity and inclusion strategy. •Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. •Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. •Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. •Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. •Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. •Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. •Comply with corporate responsibilities and support others to do so. •Take ownership of delivering high-quality work to time and quality standards. •Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. •Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. •Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Cyber Security & Centralised Services Manager Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong emphasis on cybersecurity, resilience and regulatory compliance. The Opportunity: We are seeking an experienced Cyber Security & Centralised Services Managerwith a strong cybersecurity focus to join our growing technical team. In this pivotal role, you will: Act as the primary escalation point for complex IT and cybersecurity incidents. Manage and secure core client infrastructure and cloud environments. Ensure centralised security, monitoring, and incident response platforms operate effectively. You will collaborate closely with our Service Desk, Projects and Account Management teams to maintain high standards of service, document solutions and mentor junior engineers in line with cybersecurity best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Key Responsibilities Cyber Security & Centralised Services Manager: Serve as the primary escalation point for complex IT and cybersecurity incidents, including malware infections, ransomware attacks, phishing attempts, and unauthorised access events. Monitor, analyse, and respond to alerts from client security platforms (MDR/XDR, SentinelOne, Huntress, Fortinet, Mimecast, Avanan, Defender) to ensure rapid threat mitigation. Conduct vulnerability assessments, risk analyses and security audits across client environments, providing actionable recommendations and remediation guidance. Implement and maintain security hardening across infrastructure, cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation workflows, ensuring systems remain secure by design. Maintain and improve Standard Operating Procedures (SOPs) for security operations, ensuring knowledge is shared across the team for rapid incident handling. Provide mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised Services Manager Key Skills & Experience: Proven experience in a 3rd Line / Senior Engineer role within an MSP or security-focused IT environment, supporting multiple clients and environments. Strong knowledge of Microsoft technologies (Azure, Microsoft 365, SharePoint, Intune/Entra) with a focus on security configuration, hardening and monitoring. In-depth understanding of networking, firewalls, VPNs, Windows Server, Active Directory and hybrid cloud security architectures. Hands-on experience with endpoint protection, EDR/MDR/XDR platforms, email security, RMM tools, and centralised monitoring systems. Familiarity with security frameworks and compliance standards, including Cyber Essentials, Cyber Essentials Plus, ISO27001, NIST, and GDPR requirements. Skilled in vulnerability management, threat detection, incident response, and remediation planning, including experience with ransomware and phishing mitigation. Strong communication skills with the ability to present technical and security findings to non-technical stakeholders and clients. Proactive mindset in threat hunting, risk assessments and continuous improvement of client security posture. Mentorship and leadership experience, providing cybersecurity guidance to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Play a key role in strategic security projects, incident response and continuous improvement initiatives. Access ongoing training, certifications and professional development in cybersecurity. Join a company that holds the core values of Honesty, Accountability, Commitment, Innovation, Expertise and Collaboration
09/12/2025
Full time
Cyber Security & Centralised Services Manager Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong emphasis on cybersecurity, resilience and regulatory compliance. The Opportunity: We are seeking an experienced Cyber Security & Centralised Services Managerwith a strong cybersecurity focus to join our growing technical team. In this pivotal role, you will: Act as the primary escalation point for complex IT and cybersecurity incidents. Manage and secure core client infrastructure and cloud environments. Ensure centralised security, monitoring, and incident response platforms operate effectively. You will collaborate closely with our Service Desk, Projects and Account Management teams to maintain high standards of service, document solutions and mentor junior engineers in line with cybersecurity best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Key Responsibilities Cyber Security & Centralised Services Manager: Serve as the primary escalation point for complex IT and cybersecurity incidents, including malware infections, ransomware attacks, phishing attempts, and unauthorised access events. Monitor, analyse, and respond to alerts from client security platforms (MDR/XDR, SentinelOne, Huntress, Fortinet, Mimecast, Avanan, Defender) to ensure rapid threat mitigation. Conduct vulnerability assessments, risk analyses and security audits across client environments, providing actionable recommendations and remediation guidance. Implement and maintain security hardening across infrastructure, cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation workflows, ensuring systems remain secure by design. Maintain and improve Standard Operating Procedures (SOPs) for security operations, ensuring knowledge is shared across the team for rapid incident handling. Provide mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised Services Manager Key Skills & Experience: Proven experience in a 3rd Line / Senior Engineer role within an MSP or security-focused IT environment, supporting multiple clients and environments. Strong knowledge of Microsoft technologies (Azure, Microsoft 365, SharePoint, Intune/Entra) with a focus on security configuration, hardening and monitoring. In-depth understanding of networking, firewalls, VPNs, Windows Server, Active Directory and hybrid cloud security architectures. Hands-on experience with endpoint protection, EDR/MDR/XDR platforms, email security, RMM tools, and centralised monitoring systems. Familiarity with security frameworks and compliance standards, including Cyber Essentials, Cyber Essentials Plus, ISO27001, NIST, and GDPR requirements. Skilled in vulnerability management, threat detection, incident response, and remediation planning, including experience with ransomware and phishing mitigation. Strong communication skills with the ability to present technical and security findings to non-technical stakeholders and clients. Proactive mindset in threat hunting, risk assessments and continuous improvement of client security posture. Mentorship and leadership experience, providing cybersecurity guidance to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Play a key role in strategic security projects, incident response and continuous improvement initiatives. Access ongoing training, certifications and professional development in cybersecurity. Join a company that holds the core values of Honesty, Accountability, Commitment, Innovation, Expertise and Collaboration
Senior MySQL Database Administrator (DBA) Remote working Cloud SQL (MySQL), BigQuery, GCP Salary circa 75k plus benefits and equity Are you ready to join a fast-growing, profitable scale-up that's shaking up the industry? Our client is building a global digital marketplace with a mission to disrupt the sector. They've been busy throughout the year and have effectively doubled their tech team. They need passionate, motivated individuals to join their journey! The Role - As the Senior Database Administrator in the team, you'll oversee the end-to-end management and support of MySQL servers and databases, ensuring they meet high standards and support critical projects. This role requires expertise in design and query optimization to achieve scalable systems, and a track record of administering, supporting, and building databases in high-stakes, production environments. Key Responsibilities - Database Design & Capacity Management, Database Maintenance & Monitoring, Disaster Recovery, Performance Optimization, Security & Compliance, Automation & Upgrades, Data Analysis. Required Skills and Experience - Essential - sound commercial experience of MySQL databases Operating Systems: Linux, Ubuntu, Windows Languages: Shell, T-SQL, PL/SQL. Cloud Experience (GCP or AWS) Desirable Skills - Web application experience, RabbitMQ, Jenkins, Spanner. Databases: Couchbase, NoSQL. Why Join? This is a unique opportunity to play a key role in a team that's transforming the industry. You'll be working with leading-edge technology, in a supportive, collaborative culture that values innovation and growth. If you're a proactive, experienced MySQL DBA eager to make an impact in a dynamic, fast-paced environment, we'd love to hear from you! Please send your CV to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
09/12/2025
Full time
Senior MySQL Database Administrator (DBA) Remote working Cloud SQL (MySQL), BigQuery, GCP Salary circa 75k plus benefits and equity Are you ready to join a fast-growing, profitable scale-up that's shaking up the industry? Our client is building a global digital marketplace with a mission to disrupt the sector. They've been busy throughout the year and have effectively doubled their tech team. They need passionate, motivated individuals to join their journey! The Role - As the Senior Database Administrator in the team, you'll oversee the end-to-end management and support of MySQL servers and databases, ensuring they meet high standards and support critical projects. This role requires expertise in design and query optimization to achieve scalable systems, and a track record of administering, supporting, and building databases in high-stakes, production environments. Key Responsibilities - Database Design & Capacity Management, Database Maintenance & Monitoring, Disaster Recovery, Performance Optimization, Security & Compliance, Automation & Upgrades, Data Analysis. Required Skills and Experience - Essential - sound commercial experience of MySQL databases Operating Systems: Linux, Ubuntu, Windows Languages: Shell, T-SQL, PL/SQL. Cloud Experience (GCP or AWS) Desirable Skills - Web application experience, RabbitMQ, Jenkins, Spanner. Databases: Couchbase, NoSQL. Why Join? This is a unique opportunity to play a key role in a team that's transforming the industry. You'll be working with leading-edge technology, in a supportive, collaborative culture that values innovation and growth. If you're a proactive, experienced MySQL DBA eager to make an impact in a dynamic, fast-paced environment, we'd love to hear from you! Please send your CV to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Join a leading FMCG company as a Netsuite Administrator where you will use your expertise in technology to support and enhance business operations. This permanent role in Redditch offers an exciting opportunity to work on innovative solutions and contribute to the company's success. Client Details This is an excellent opportunity to join a well-established company in the FMCG industry. The organisation operates as a medium-sized entity and is known for its commitment to delivering quality products and services while embracing technological advancements. Description Provide support and maintenance for Netsuite ERP systems to ensure seamless business operations. Collaborate with cross-functional teams to identify and implement system improvements. Develop, test, and deploy customisations and enhancements in Netsuite. Monitor system performance and troubleshoot issues effectively. Assist in data migration, integration, and reporting tasks as required. Ensure compliance with company policies and IT governance standards. Document system processes and provide training to end-users. Support the implementation of new modules and updates. Profile A successful Netsuite Administrator should have: A strong understanding of Netsuite ERP systems and their functionalities. Experience with system customisations, scripting, and workflows. Proficiency in data management and reporting tools. Familiarity with integration processes and tools. Excellent problem-solving skills and attention to detail. A proactive attitude towards learning and adapting to new technologies. Experience in the FMCG industry is desirable but not essential. Job Offer Competitive salary Permanent position within a reputable FMCG company. Opportunities for professional growth and development in the technology department. Hybrid working - 2 days in the office based in Redditch Collaborative and forward-thinking work environment in Redditch. Comprehensive benefits package to support your well-being. If you are an experienced Netsuite Administrator ready to make a difference in the FMCG industry, we encourage you to apply now!
08/12/2025
Full time
Join a leading FMCG company as a Netsuite Administrator where you will use your expertise in technology to support and enhance business operations. This permanent role in Redditch offers an exciting opportunity to work on innovative solutions and contribute to the company's success. Client Details This is an excellent opportunity to join a well-established company in the FMCG industry. The organisation operates as a medium-sized entity and is known for its commitment to delivering quality products and services while embracing technological advancements. Description Provide support and maintenance for Netsuite ERP systems to ensure seamless business operations. Collaborate with cross-functional teams to identify and implement system improvements. Develop, test, and deploy customisations and enhancements in Netsuite. Monitor system performance and troubleshoot issues effectively. Assist in data migration, integration, and reporting tasks as required. Ensure compliance with company policies and IT governance standards. Document system processes and provide training to end-users. Support the implementation of new modules and updates. Profile A successful Netsuite Administrator should have: A strong understanding of Netsuite ERP systems and their functionalities. Experience with system customisations, scripting, and workflows. Proficiency in data management and reporting tools. Familiarity with integration processes and tools. Excellent problem-solving skills and attention to detail. A proactive attitude towards learning and adapting to new technologies. Experience in the FMCG industry is desirable but not essential. Job Offer Competitive salary Permanent position within a reputable FMCG company. Opportunities for professional growth and development in the technology department. Hybrid working - 2 days in the office based in Redditch Collaborative and forward-thinking work environment in Redditch. Comprehensive benefits package to support your well-being. If you are an experienced Netsuite Administrator ready to make a difference in the FMCG industry, we encourage you to apply now!
Job Title: Braze Campaign Builder/Platform Administrator Location: Paddington (On-site 2 days per week TBC ) Salary/Rate: Up to £430 per day (Inside IR35) Start Date: 12th January 2026 Job Type: 3 Month contract (Strong likelihood of extending) Company Introduction We are recruiting for a Braze Campaign Builder who is Braze certified, has a technical build skill set and catalogue usage experience to join our client in the telecommunications industry. Role overview: The Braze Platform Campaign Builder/Administrator is responsible for managing and maintaining the Braze Customer Engagement Platform. This role ensures proper configuration, governance, and optimisation of the platform to support marketing and customer engagement initiatives. The administrator will work closely with marketing, data, and technical teams to enable seamless campaign execution and data integrity. Required Skills/Experience Strong understanding of Braze platform features and customer engagement strategies. Knowledge of data management, analytics, and reporting. Experience with technical integrations (APIs, SDKs). Ability to manage user roles, permissions, and workspace structures. Background in digital marketing and campaign orchestration. Desirable Skills/Experience Experience with CRM systems or marketing automation platforms. Familiarity with SQL or data querying languages. Understanding of data privacy regulations (GDPR, CCPA). Project management or certification in marketing technology. Key responsibilities: Configure and maintain Braze platform settings, integrations, and data flows. Manage API keys, SDK implementations, and technical integrations with other systems. Create and manage user roles, permissions, and workspace structures for secure access. Support marketing teams in campaign planning and customer journey orchestration. Ensure data accuracy, compliance, and adherence to governance standards. Monitor platform performance and troubleshoot technical issues. Optimize workflows and processes for efficiency and scalability. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
08/12/2025
Contractor
Job Title: Braze Campaign Builder/Platform Administrator Location: Paddington (On-site 2 days per week TBC ) Salary/Rate: Up to £430 per day (Inside IR35) Start Date: 12th January 2026 Job Type: 3 Month contract (Strong likelihood of extending) Company Introduction We are recruiting for a Braze Campaign Builder who is Braze certified, has a technical build skill set and catalogue usage experience to join our client in the telecommunications industry. Role overview: The Braze Platform Campaign Builder/Administrator is responsible for managing and maintaining the Braze Customer Engagement Platform. This role ensures proper configuration, governance, and optimisation of the platform to support marketing and customer engagement initiatives. The administrator will work closely with marketing, data, and technical teams to enable seamless campaign execution and data integrity. Required Skills/Experience Strong understanding of Braze platform features and customer engagement strategies. Knowledge of data management, analytics, and reporting. Experience with technical integrations (APIs, SDKs). Ability to manage user roles, permissions, and workspace structures. Background in digital marketing and campaign orchestration. Desirable Skills/Experience Experience with CRM systems or marketing automation platforms. Familiarity with SQL or data querying languages. Understanding of data privacy regulations (GDPR, CCPA). Project management or certification in marketing technology. Key responsibilities: Configure and maintain Braze platform settings, integrations, and data flows. Manage API keys, SDK implementations, and technical integrations with other systems. Create and manage user roles, permissions, and workspace structures for secure access. Support marketing teams in campaign planning and customer journey orchestration. Ensure data accuracy, compliance, and adherence to governance standards. Monitor platform performance and troubleshoot technical issues. Optimize workflows and processes for efficiency and scalability. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Join a leading FMCG company as a Netsuite Administrator where you will use your expertise in technology to support and enhance business operations. This permanent role in Redditch offers an exciting opportunity to work on innovative solutions and contribute to the company's success. Client Details This is an excellent opportunity to join a well-established company in the FMCG industry. The organisation operates as a medium-sized entity and is known for its commitment to delivering quality products and services while embracing technological advancements. Description Provide support and maintenance for Netsuite ERP systems to ensure seamless business operations. Collaborate with cross-functional teams to identify and implement system improvements. Develop, test, and deploy customisations and enhancements in Netsuite. Monitor system performance and troubleshoot issues effectively. Assist in data migration, integration, and reporting tasks as required. Ensure compliance with company policies and IT governance standards. Document system processes and provide training to end-users. Support the implementation of new modules and updates. Profile A successful Netsuite Administrator should have: A strong understanding of Netsuite ERP systems and their functionalities. Experience with system customisations, Scripting, and workflows. Proficiency in data management and reporting tools. Familiarity with integration processes and tools. Excellent problem-solving skills and attention to detail. A proactive attitude towards learning and adapting to new technologies. Experience in the FMCG industry is desirable but not essential. Job Offer Competitive salary Permanent position within a reputable FMCG company. Opportunities for professional growth and development in the technology department. Hybrid working - 2 days in the office based in Redditch Collaborative and forward-thinking work environment in Redditch. Comprehensive benefits package to support your well-being. If you are an experienced Netsuite Administrator ready to make a difference in the FMCG industry, we encourage you to apply now!
08/12/2025
Full time
Join a leading FMCG company as a Netsuite Administrator where you will use your expertise in technology to support and enhance business operations. This permanent role in Redditch offers an exciting opportunity to work on innovative solutions and contribute to the company's success. Client Details This is an excellent opportunity to join a well-established company in the FMCG industry. The organisation operates as a medium-sized entity and is known for its commitment to delivering quality products and services while embracing technological advancements. Description Provide support and maintenance for Netsuite ERP systems to ensure seamless business operations. Collaborate with cross-functional teams to identify and implement system improvements. Develop, test, and deploy customisations and enhancements in Netsuite. Monitor system performance and troubleshoot issues effectively. Assist in data migration, integration, and reporting tasks as required. Ensure compliance with company policies and IT governance standards. Document system processes and provide training to end-users. Support the implementation of new modules and updates. Profile A successful Netsuite Administrator should have: A strong understanding of Netsuite ERP systems and their functionalities. Experience with system customisations, Scripting, and workflows. Proficiency in data management and reporting tools. Familiarity with integration processes and tools. Excellent problem-solving skills and attention to detail. A proactive attitude towards learning and adapting to new technologies. Experience in the FMCG industry is desirable but not essential. Job Offer Competitive salary Permanent position within a reputable FMCG company. Opportunities for professional growth and development in the technology department. Hybrid working - 2 days in the office based in Redditch Collaborative and forward-thinking work environment in Redditch. Comprehensive benefits package to support your well-being. If you are an experienced Netsuite Administrator ready to make a difference in the FMCG industry, we encourage you to apply now!
Initial 3-month Inside IR35 contract (Potential Extension) Rate: Up to £340/day Mostly remote (Up to 2 visits to London during the contract period) ServiceNow Developer | Contract Rate: Up to £340/day inside IR35 Contract duration: Initial 3 months with potential extension Mostly remote (Up to 2 visits to London during the contract period) Position: 2 positions Job Summary: We are recruiting on behalf of a fast-growing IT services provider seeking an experienced ServiceNow Developer with strong expertise in domain-separated ITSM environments. The ideal candidate will bring deep technical knowledge in platform configuration, workflow automation, and integration development, combined with the ability to translate business requirements into effective ServiceNow solutions. You'll be instrumental in managing platform health, driving automation initiatives, and supporting both internal operations and customer implementations while ensuring adherence to ITIL best practices. Key Responsibilities: Manage platform health, stability, and performance across internal and customer ServiceNow instances Design and develop workflows, business rules, UI policies, and automation solutions using Flow Designer Lead platform upgrades, patches, and integrations while ensuring ITIL compliance and best practices Build custom applications, Service Catalogue items, and Service Portal enhancements to improve user experience Create reports and dashboards to track KPIs and provide technical guidance on ServiceNow roadmap initiatives Act as a technical escalation point and liaison between customers, IT teams, and operational units Qualifications and Requirements: ServiceNow Certified System Administrator (CSA) with 3+ years of hands-on development experience Strong expertise in Domain Separated ITSM environments and managing complex integrations Strong development in JavaScript, Glide API, Script Includes, REST/SOAP APIs, and ServiceNow Scripting Experience with CMDB, Asset Management, Service Portal development (HTML/CSS/AngularJS), and workflow automation Proven track record managing upgrades, troubleshooting complex issues, and stakeholder communication ITIL awareness with the ability to translate business requirements into technical solutions To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
08/12/2025
Contractor
Initial 3-month Inside IR35 contract (Potential Extension) Rate: Up to £340/day Mostly remote (Up to 2 visits to London during the contract period) ServiceNow Developer | Contract Rate: Up to £340/day inside IR35 Contract duration: Initial 3 months with potential extension Mostly remote (Up to 2 visits to London during the contract period) Position: 2 positions Job Summary: We are recruiting on behalf of a fast-growing IT services provider seeking an experienced ServiceNow Developer with strong expertise in domain-separated ITSM environments. The ideal candidate will bring deep technical knowledge in platform configuration, workflow automation, and integration development, combined with the ability to translate business requirements into effective ServiceNow solutions. You'll be instrumental in managing platform health, driving automation initiatives, and supporting both internal operations and customer implementations while ensuring adherence to ITIL best practices. Key Responsibilities: Manage platform health, stability, and performance across internal and customer ServiceNow instances Design and develop workflows, business rules, UI policies, and automation solutions using Flow Designer Lead platform upgrades, patches, and integrations while ensuring ITIL compliance and best practices Build custom applications, Service Catalogue items, and Service Portal enhancements to improve user experience Create reports and dashboards to track KPIs and provide technical guidance on ServiceNow roadmap initiatives Act as a technical escalation point and liaison between customers, IT teams, and operational units Qualifications and Requirements: ServiceNow Certified System Administrator (CSA) with 3+ years of hands-on development experience Strong expertise in Domain Separated ITSM environments and managing complex integrations Strong development in JavaScript, Glide API, Script Includes, REST/SOAP APIs, and ServiceNow Scripting Experience with CMDB, Asset Management, Service Portal development (HTML/CSS/AngularJS), and workflow automation Proven track record managing upgrades, troubleshooting complex issues, and stakeholder communication ITIL awareness with the ability to translate business requirements into technical solutions To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Highly competitive salary of over 29k per annum Favourable day shifts (Apply online only) Monday to Friday) Warm, supportive team environment Our client, a leading organisation in logistics and customer solutions, is seeking a proactive and detail-oriented Service Delivery Coordinator to join their dynamic operations team. Easily accessible from the areas of Sutton Coldfield, Kingbsury and Tamworth. This role is crucial in ensuring excellent customer experience, timely delivery of orders, and smooth collaboration across internal departments and third-party logistics providers. Purpose of the Role: The Service Delivery Coordinator plays a key role in maintaining high service levels by managing order fulfilment processes, coordinating logistics, and supporting both internal teams and external clients. You will drive efficiencies, resolve delivery issues, and uphold operational excellence to ensure customers receive orders on time and in full. Key Responsibilities: Customer & Service Coordination Ensure exceptional customer service standards are maintained throughout the order lifecycle. Provide timely and accurate updates to customers regarding order and delivery status. Proactively build and maintain strong customer relationships, understanding client needs and pain points. Respond efficiently to queries from both customers and internal teams, both via email and telephone Team Support & Collaboration Work closely with other coordinators and administrators to meet shared service goals. Support training and development of junior team members. Motivate the team and contribute to a positive, collaborative work environment. Order Management & Logistics Send and manage pick notes to the warehouse; track transit times to ensure prompt deliveries. Coordinate with warehouse and logistics teams to resolve issues quickly and maintain smooth workflows. Oversee the preparation and routing of order details to logistics providers. Monitor and track orders to ensure compliance with delivery commitments. Operations & Administration Support key account management through quotation processing, order tracking, and documentation (e.g. pick notes, delivery trackers). Maintain internal systems by inputting PO data and assisting with invoicing queries. Prepare regular reports and performance updates for senior management. Logistics & Third-Party Management Monitor and evaluate logistics partner performance, ensuring high service standards and compliance with health, safety, and commercial requirements. Participate in the selection of logistics partners and monitor transport costs. Identify opportunities to reduce carriage costs and carbon footprint. Compliance & Quality Ensure full compliance with health and safety, quality, and environmental regulations. Conduct internal audits and support continuous improvement initiatives. Log incidents and follow up on actions using internal systems (e.g. SHEQ, iAuditor). Project & Process Improvement Support the planning and delivery of projects, ensuring KPIs for cost and efficiency are met. Work with cross-functional teams to review and enhance departmental procedures. Proactively suggest and implement process improvements across the business. Attend customer meetings to strengthen relationships and better understand service expectations. Skills & Experience Required: Proven experience in service delivery, logistics coordination, or order fulfilment. Strong communication and interpersonal skills. Ability to manage multiple tasks and prioritise under pressure. High attention to detail and a proactive, solution-focused approach. Competent in Microsoft Office and order management systems. Background in as an Account Manager / able to demonstrate experience in high-level customer solutions Previous experience managing third-party logistics partners is an advantage. Why Apply? Be part of a forward-thinking, customer-driven team. Seize an opportunity to work in a dynamic and growing sector- you'll never be bored! Collaborate across departments and play a central role in delivering exceptional service. Develop your logistics and operations expertise in a fast-paced environment. Make a tangible impact on process improvement and customer satisfaction. If you are interested, please click to apply today.
05/12/2025
Full time
Highly competitive salary of over 29k per annum Favourable day shifts (Apply online only) Monday to Friday) Warm, supportive team environment Our client, a leading organisation in logistics and customer solutions, is seeking a proactive and detail-oriented Service Delivery Coordinator to join their dynamic operations team. Easily accessible from the areas of Sutton Coldfield, Kingbsury and Tamworth. This role is crucial in ensuring excellent customer experience, timely delivery of orders, and smooth collaboration across internal departments and third-party logistics providers. Purpose of the Role: The Service Delivery Coordinator plays a key role in maintaining high service levels by managing order fulfilment processes, coordinating logistics, and supporting both internal teams and external clients. You will drive efficiencies, resolve delivery issues, and uphold operational excellence to ensure customers receive orders on time and in full. Key Responsibilities: Customer & Service Coordination Ensure exceptional customer service standards are maintained throughout the order lifecycle. Provide timely and accurate updates to customers regarding order and delivery status. Proactively build and maintain strong customer relationships, understanding client needs and pain points. Respond efficiently to queries from both customers and internal teams, both via email and telephone Team Support & Collaboration Work closely with other coordinators and administrators to meet shared service goals. Support training and development of junior team members. Motivate the team and contribute to a positive, collaborative work environment. Order Management & Logistics Send and manage pick notes to the warehouse; track transit times to ensure prompt deliveries. Coordinate with warehouse and logistics teams to resolve issues quickly and maintain smooth workflows. Oversee the preparation and routing of order details to logistics providers. Monitor and track orders to ensure compliance with delivery commitments. Operations & Administration Support key account management through quotation processing, order tracking, and documentation (e.g. pick notes, delivery trackers). Maintain internal systems by inputting PO data and assisting with invoicing queries. Prepare regular reports and performance updates for senior management. Logistics & Third-Party Management Monitor and evaluate logistics partner performance, ensuring high service standards and compliance with health, safety, and commercial requirements. Participate in the selection of logistics partners and monitor transport costs. Identify opportunities to reduce carriage costs and carbon footprint. Compliance & Quality Ensure full compliance with health and safety, quality, and environmental regulations. Conduct internal audits and support continuous improvement initiatives. Log incidents and follow up on actions using internal systems (e.g. SHEQ, iAuditor). Project & Process Improvement Support the planning and delivery of projects, ensuring KPIs for cost and efficiency are met. Work with cross-functional teams to review and enhance departmental procedures. Proactively suggest and implement process improvements across the business. Attend customer meetings to strengthen relationships and better understand service expectations. Skills & Experience Required: Proven experience in service delivery, logistics coordination, or order fulfilment. Strong communication and interpersonal skills. Ability to manage multiple tasks and prioritise under pressure. High attention to detail and a proactive, solution-focused approach. Competent in Microsoft Office and order management systems. Background in as an Account Manager / able to demonstrate experience in high-level customer solutions Previous experience managing third-party logistics partners is an advantage. Why Apply? Be part of a forward-thinking, customer-driven team. Seize an opportunity to work in a dynamic and growing sector- you'll never be bored! Collaborate across departments and play a central role in delivering exceptional service. Develop your logistics and operations expertise in a fast-paced environment. Make a tangible impact on process improvement and customer satisfaction. If you are interested, please click to apply today.
HR Data Analyst Leeds - hybrid Permanent Summary We are seeking a strategic and detail-focused HR Data Analyst to enhance how we capture, manage, and use people data. This role is pivotal in ensuring that HR data is accurate, compliant, and insightful which will be supporting both legislative requirements and business decision-making. You will take the lead in designing a fit-for-purpose suite of reports and dashboards, improving data accessibility for employees and managers, and uncovering and communicating trends that shape our people strategy. Some of the key deliverables for the role will include: Data capture and integrity Ensuring data meets business and legal needs Collaborate with HR and system administrators to improve data accuracy and consistency in Dayforce Define and uphold data quality standard including validation and regular audits Lead initiatives to keep people data clean, Current and reliable for reporting and analysis Align HR data with broader business data sets by working with IT, Finance, and other teams. Act as HR's data conscience, ensuring GDPR compliance and proper handling of personal and management information. Reporting Design tailored HR reports and dashboards for various stakeholders Enable self-service access to HR data and insights Continuously improve reporting processes for accuracy, timeliness and usability Automate recurring reports to boost efficiency and reduce manual effort. Ensure compliance with data privacy, security, and confidentiality standards Use data visualisation tools (e.g. Power BI) for clear, user-friendly reporting Support report creation and automation for monthly and board level reporting Analysis and insights Analyse workforce trends (e.g. headcount, attrition, diversity, engagement, performance Deliver clear, actionable insights to guide HR strategy and operations Provide proactive analytics to support business initiatives Collaborate cross functionality to interpret data and support decision making Present insights to senior leaders using compelling visuals and storytelling Explore predictive analytics to enhance HR and business outcomes Oversee the full reporting lifecycle, ensuring access to a robust and evolving analytics suite Capability Building and Continuous Improvement Champion training, capability building, and data governance across the HR and operational teams. Foster continuous improvement culture by enhancing user efficiency and uphold data integrity. Lead user requirement definition and prioritisation, acting as a trusted advisor to senior HR and Payroll stakeholders in designing scalable solutions. What we're looking for: Ideally been a HR focused Data Analyst or similar role Previous experience with Dayforce (or any other HR/People System Proven experience with reporting tools such as Power BI, Tableau, SQL Solid experience in using Excel Understanding of data governance, compliance and regulatory reporting (pay, GDPR etc) Benefits include : 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days Pension with a?leading provider and?up to?8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Life Assurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
05/12/2025
Full time
HR Data Analyst Leeds - hybrid Permanent Summary We are seeking a strategic and detail-focused HR Data Analyst to enhance how we capture, manage, and use people data. This role is pivotal in ensuring that HR data is accurate, compliant, and insightful which will be supporting both legislative requirements and business decision-making. You will take the lead in designing a fit-for-purpose suite of reports and dashboards, improving data accessibility for employees and managers, and uncovering and communicating trends that shape our people strategy. Some of the key deliverables for the role will include: Data capture and integrity Ensuring data meets business and legal needs Collaborate with HR and system administrators to improve data accuracy and consistency in Dayforce Define and uphold data quality standard including validation and regular audits Lead initiatives to keep people data clean, Current and reliable for reporting and analysis Align HR data with broader business data sets by working with IT, Finance, and other teams. Act as HR's data conscience, ensuring GDPR compliance and proper handling of personal and management information. Reporting Design tailored HR reports and dashboards for various stakeholders Enable self-service access to HR data and insights Continuously improve reporting processes for accuracy, timeliness and usability Automate recurring reports to boost efficiency and reduce manual effort. Ensure compliance with data privacy, security, and confidentiality standards Use data visualisation tools (e.g. Power BI) for clear, user-friendly reporting Support report creation and automation for monthly and board level reporting Analysis and insights Analyse workforce trends (e.g. headcount, attrition, diversity, engagement, performance Deliver clear, actionable insights to guide HR strategy and operations Provide proactive analytics to support business initiatives Collaborate cross functionality to interpret data and support decision making Present insights to senior leaders using compelling visuals and storytelling Explore predictive analytics to enhance HR and business outcomes Oversee the full reporting lifecycle, ensuring access to a robust and evolving analytics suite Capability Building and Continuous Improvement Champion training, capability building, and data governance across the HR and operational teams. Foster continuous improvement culture by enhancing user efficiency and uphold data integrity. Lead user requirement definition and prioritisation, acting as a trusted advisor to senior HR and Payroll stakeholders in designing scalable solutions. What we're looking for: Ideally been a HR focused Data Analyst or similar role Previous experience with Dayforce (or any other HR/People System Proven experience with reporting tools such as Power BI, Tableau, SQL Solid experience in using Excel Understanding of data governance, compliance and regulatory reporting (pay, GDPR etc) Benefits include : 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days Pension with a?leading provider and?up to?8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Life Assurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Role: ServiceNow ArchitectLocation: Remote in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and detailed solution designs, sequence diagrams, and integration contracts. Salesforce Integration Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS. Define data synchronization, error handling, security, and performance patterns for cross-platform workflows. Platform Governance & Best Practices Establish technical guardrails, coding standards, ACL/security model, and reusable patterns. Lead architecture reviews, design authority, and change advisory engagements to ensure platform quality and compliance. Delivery Leadership Provide architectural runway and technical direction to developers and admins; perform design/code reviews. Optimize performance, scalability, resiliency, and upgradeability across environments. Champion DevOps practices (branching strategies, CI/CD pipelines, ATF automation) and oversee release quality. Security, Risk, and Compliance Implement robust access controls (ACLs, roles), data protection, auditability, and compliance with enterprise policies (e.g., ITIL/ISO/SoX/GDPR as applicable). Stakeholder Engagement Translate business objectives into target-state architectures and roadmaps; articulate trade-offs and recommended approaches to technical and non-technical stakeholders. Minimum Qualifications Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent hands-on experience). 7+ years of hands-on ServiceNow experience, including 3+ years in an Architect role leading enterprise implementations. Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD; strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). Strong knowledge of Agile delivery and ITIL processes; able to set technical direction within cross-functional teams. Proficiency with integration patterns (event-driven, batch, near-real-time), MID Server, scripted APIs, and platform security. Excellent communication, leadership, and stakeholder management skills; able to work independently in a distributed, remote environment. Preferred Qualifications ServiceNow certifications: CSA, CAD, and one or more CIS (e.g., CIS ITSM, CIS ITOM, CIS CSM); CTA/CMA highly desirable. Salesforce exposure/certifications (e.g., Administrator, Platform App Builder, or an Integration/System Architect track) is a plus. Experience with SPM, App Engine/Custom Apps, SecOps/IRM, and large-scale upgrades to the latest ServiceNow family releases. Hands-on with CI/CD (GitHub/GitLab/Azure DevOps), ATF, automated quality gates, and environment strategy. Familiarity with identity and access management (SSO/SAML/OIDC, SCIM), and enterprise integration tooling (e.g., MuleSoft, Kafka/Event Bus). ITIL v4 certification or equivalent practical experience. Self-motivated, results-oriented, with strengths in critical thinking and strategic problem-solving. JBRP1_UKTJ
04/12/2025
Full time
Role: ServiceNow ArchitectLocation: Remote in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and detailed solution designs, sequence diagrams, and integration contracts. Salesforce Integration Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS. Define data synchronization, error handling, security, and performance patterns for cross-platform workflows. Platform Governance & Best Practices Establish technical guardrails, coding standards, ACL/security model, and reusable patterns. Lead architecture reviews, design authority, and change advisory engagements to ensure platform quality and compliance. Delivery Leadership Provide architectural runway and technical direction to developers and admins; perform design/code reviews. Optimize performance, scalability, resiliency, and upgradeability across environments. Champion DevOps practices (branching strategies, CI/CD pipelines, ATF automation) and oversee release quality. Security, Risk, and Compliance Implement robust access controls (ACLs, roles), data protection, auditability, and compliance with enterprise policies (e.g., ITIL/ISO/SoX/GDPR as applicable). Stakeholder Engagement Translate business objectives into target-state architectures and roadmaps; articulate trade-offs and recommended approaches to technical and non-technical stakeholders. Minimum Qualifications Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent hands-on experience). 7+ years of hands-on ServiceNow experience, including 3+ years in an Architect role leading enterprise implementations. Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD; strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). Strong knowledge of Agile delivery and ITIL processes; able to set technical direction within cross-functional teams. Proficiency with integration patterns (event-driven, batch, near-real-time), MID Server, scripted APIs, and platform security. Excellent communication, leadership, and stakeholder management skills; able to work independently in a distributed, remote environment. Preferred Qualifications ServiceNow certifications: CSA, CAD, and one or more CIS (e.g., CIS ITSM, CIS ITOM, CIS CSM); CTA/CMA highly desirable. Salesforce exposure/certifications (e.g., Administrator, Platform App Builder, or an Integration/System Architect track) is a plus. Experience with SPM, App Engine/Custom Apps, SecOps/IRM, and large-scale upgrades to the latest ServiceNow family releases. Hands-on with CI/CD (GitHub/GitLab/Azure DevOps), ATF, automated quality gates, and environment strategy. Familiarity with identity and access management (SSO/SAML/OIDC, SCIM), and enterprise integration tooling (e.g., MuleSoft, Kafka/Event Bus). ITIL v4 certification or equivalent practical experience. Self-motivated, results-oriented, with strengths in critical thinking and strategic problem-solving. JBRP1_UKTJ