We have an exciting opportunity for an IT Support Technician to join our well-established client in Farnborough. MFK Recruitment has successfully recruited 45 IT professionals for this well-established company in the past 5 years, 32 are still with the company too! Extremely ambitious company and they re very interested in having individuals join their team, who are keen to progress and succeed. Our client is an IT Managed Services company that supports the Education sector. You will be based at a stunning and reputable private school in Farnborough. Hours - Full time or an option for Term Time +4 weeks (Total, 39 weeks + 3 days) - Option for 37.5-hours week over 5 days within 8.00-5.00. Salary - Up to £27,000 per annum FTE, £23,549 pro rata IT Support Technician What will you be doing day-to-day? You will be working at the college to deliver first-class IT support services to staff and pupils. You will undertake a broad range of tasks, maintaining the IT systems including but not limited to servers, network and Wi-Fi, end user devices, cloud hosted systems. You will be a key member of the onsite IT team, also working closely with the team plus relevant staff onsite. IT Support Technician Overview: You will be primarily responsible for the IT infrastructure and helpdesk service, ensuring the college maintains safe, reliable, and scalable IT systems that facilitate the college s academic, pastoral, and administrative objectives. You will need a broad experience and range of technical skills to support the IT infrastructure and end users, ideally within an educational environment. Under the direction of the Senior IT Engineer, maintain the college s IT network, troubleshooting technical issues and implementing effective fixes. Promptly resolving support tickets within the service desk, as directed, ensuring in person support is a priority. Collaborate with third-party support vendors as needed. Install, configure, and maintain devices (including but not limited to desktop & laptop PCs, tablets, printers, and touchscreens) Manage and administer Microsoft Services, including but not limited to Azure Active Directory, Office 365, and Exchange Online Coordinate orders with vendors to ensure timely delivery of toner and other supplies. During peak periods, assist in resolving issues with student devices. Assist in updating the school s IT asset register and documentation for all IT systems. Routine maintenance of classroom IT, making regular checks of equipment to avoid disruption to teaching & learning. Monitoring IT systems and the network for viruses, malfunctions, and errors, reporting anything promptly to the Senior IT Engineer. Making sure that all systems are safe for pupil use, working closely with the safeguarding team to ensure harmful content is not accessible on any IT platform. IT Support Technician skills & experience: 1+ years in computer networks and systems maintenance Knowledge of Microsoft operating systems and applications Microsoft systems administration experience (Windows Server, 365, Azure) Desirable: Mobile Device Management (Intune, Apple JAMF) Supporting services in the cloud (e.g. SaaS) VMWare ESXi, vSphere and vCenter Apple product experience (including hardware, macOS and iOS) Relevant IT certifications Web & E-mail Security in regard to child safeguarding
09/12/2025
Full time
We have an exciting opportunity for an IT Support Technician to join our well-established client in Farnborough. MFK Recruitment has successfully recruited 45 IT professionals for this well-established company in the past 5 years, 32 are still with the company too! Extremely ambitious company and they re very interested in having individuals join their team, who are keen to progress and succeed. Our client is an IT Managed Services company that supports the Education sector. You will be based at a stunning and reputable private school in Farnborough. Hours - Full time or an option for Term Time +4 weeks (Total, 39 weeks + 3 days) - Option for 37.5-hours week over 5 days within 8.00-5.00. Salary - Up to £27,000 per annum FTE, £23,549 pro rata IT Support Technician What will you be doing day-to-day? You will be working at the college to deliver first-class IT support services to staff and pupils. You will undertake a broad range of tasks, maintaining the IT systems including but not limited to servers, network and Wi-Fi, end user devices, cloud hosted systems. You will be a key member of the onsite IT team, also working closely with the team plus relevant staff onsite. IT Support Technician Overview: You will be primarily responsible for the IT infrastructure and helpdesk service, ensuring the college maintains safe, reliable, and scalable IT systems that facilitate the college s academic, pastoral, and administrative objectives. You will need a broad experience and range of technical skills to support the IT infrastructure and end users, ideally within an educational environment. Under the direction of the Senior IT Engineer, maintain the college s IT network, troubleshooting technical issues and implementing effective fixes. Promptly resolving support tickets within the service desk, as directed, ensuring in person support is a priority. Collaborate with third-party support vendors as needed. Install, configure, and maintain devices (including but not limited to desktop & laptop PCs, tablets, printers, and touchscreens) Manage and administer Microsoft Services, including but not limited to Azure Active Directory, Office 365, and Exchange Online Coordinate orders with vendors to ensure timely delivery of toner and other supplies. During peak periods, assist in resolving issues with student devices. Assist in updating the school s IT asset register and documentation for all IT systems. Routine maintenance of classroom IT, making regular checks of equipment to avoid disruption to teaching & learning. Monitoring IT systems and the network for viruses, malfunctions, and errors, reporting anything promptly to the Senior IT Engineer. Making sure that all systems are safe for pupil use, working closely with the safeguarding team to ensure harmful content is not accessible on any IT platform. IT Support Technician skills & experience: 1+ years in computer networks and systems maintenance Knowledge of Microsoft operating systems and applications Microsoft systems administration experience (Windows Server, 365, Azure) Desirable: Mobile Device Management (Intune, Apple JAMF) Supporting services in the cloud (e.g. SaaS) VMWare ESXi, vSphere and vCenter Apple product experience (including hardware, macOS and iOS) Relevant IT certifications Web & E-mail Security in regard to child safeguarding
2nd Line Support Engineer Bodmin, Cornwall (+ Hybrid Working 2 days from home) c£32,500 per year Plus excellent company benefits (including 25 days holiday + BHs, Pension, Life Insurance, etc.) Skills and Experience: 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential Experience working for an MSP is essential Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) VMWare/Hyper-V knowledge Working within an ITIL environment, preferably holding a current qualification Technical qualifications such as CompTIA+, Network+ would be advantageous Experience of Agile methodologies would an advantage Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN, etc.) Experience with onsite/offsite backup products and storage (including cloud storage) Ability to work under pressure and manage multiple projects Excellent customer service skills A full driving licence (access to a vehicle is not required, but beneficial) The Opportunity: My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team. You will become part of a well-established Service Desk team and you will be expected to help them resolve the 2000+ service requests that they receive each month. Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives. You will also have the opportunity to gain exposure to a range of project-based work within infrastructure and software solutions for new and existing clients. Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans
08/12/2025
Full time
2nd Line Support Engineer Bodmin, Cornwall (+ Hybrid Working 2 days from home) c£32,500 per year Plus excellent company benefits (including 25 days holiday + BHs, Pension, Life Insurance, etc.) Skills and Experience: 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential Experience working for an MSP is essential Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) VMWare/Hyper-V knowledge Working within an ITIL environment, preferably holding a current qualification Technical qualifications such as CompTIA+, Network+ would be advantageous Experience of Agile methodologies would an advantage Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN, etc.) Experience with onsite/offsite backup products and storage (including cloud storage) Ability to work under pressure and manage multiple projects Excellent customer service skills A full driving licence (access to a vehicle is not required, but beneficial) The Opportunity: My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team. You will become part of a well-established Service Desk team and you will be expected to help them resolve the 2000+ service requests that they receive each month. Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives. You will also have the opportunity to gain exposure to a range of project-based work within infrastructure and software solutions for new and existing clients. Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans
Salary:Competitive + Benefits and great comms Working Hours:37.5 per week, Monday to Friday (open to flexible working arrangements) Contract:Permanent, Full Time At Agilico were on a journey to build a better future for our people and planet. Were proud to be the UKs pioneering Circular-First workplace technology business. From supporting the United Nations Sustainable Development Goals, implementing a wide range of environmental initiatives, and achieving Net Zero status by 2030, were dedicated to integrating sustainable practices throughout our operations. We want our actions to cause a ripple effect across our business, our customers, our network and our supply chain. Every action, no matter how small, has the power to create meaningful change. Together, we can amplify our efforts and pave the way for a more sustainable tomorrow. Reporting to the National Sales Director Telecoms & IT, you will be responsible for providing expert advice onthe best Communication solutions for our clients. You will be knowledgeable and have proven experience ofadvising clients on traditional business phone systems, hosted Telephony systems and supporting technology. The ideal candidate will be able to build strong relationships with the existing managed print account managers, to leverage relationships to build telecom sales opportunities. In addition, having a new business focus to prospect directly into an existing managed print customer base would be advantageous. Inaddition, you will have a proactive nature, have exceptional communication skills and the ability to build excellent relationships with customers. Key responsibilities: Work with the Managed Print Service Account Managers to uncover opportunities for telecoms in their base. To contact businesses via phone and field to generate appointments for telecoms. Take ownership of the full sales cycle, identify opportunities, and build and manage pipeline. To promote the full product portfolio of the telecoms business. Work in a consultative sales approach to establish strategic relationships. Produce sales proposals for customers. Achieving quarterly sales targets in line with business objectives Maintain a high level of industry and competitor knowledge. Skills & Experience: A minimum of 2 years experience in the hosted telephony/Telecoms sector Demonstrate excellent prospecting skills, with high activity levels. Ability to generate Telecoms appointments via telephone, networking, referrals in existing Managed Print Base CRM. Proven track record of winning new business Self-Starter with ability to work on own initiative Happy working from an office and home environment Strong negotiation and influencing skills. Excellent verbal, written and interpersonal skills. Ability to network with a customer organisation to identify all key influencers and decision makers. Experience in selling hosted Telephony solutions. Unified Communications or IT Managed Services experience (advantageous but not essential) In return for your hard work, we offer acompetitive benefits package, to include: Commission Scheme 23 days holiday rising to 28, plus bank holidays CSR volunteer day per holiday year Stakeholder Pension Scheme Referral bonuses Healthcare Cash-plan Death in Service Cover Voucher and discount hub Cycle to work scheme Comprehensive EAP scheme Flexible working arrangements If you are interested in this role or want to view other please head to our careers page. JBRP1_UKTJ
04/12/2025
Full time
Salary:Competitive + Benefits and great comms Working Hours:37.5 per week, Monday to Friday (open to flexible working arrangements) Contract:Permanent, Full Time At Agilico were on a journey to build a better future for our people and planet. Were proud to be the UKs pioneering Circular-First workplace technology business. From supporting the United Nations Sustainable Development Goals, implementing a wide range of environmental initiatives, and achieving Net Zero status by 2030, were dedicated to integrating sustainable practices throughout our operations. We want our actions to cause a ripple effect across our business, our customers, our network and our supply chain. Every action, no matter how small, has the power to create meaningful change. Together, we can amplify our efforts and pave the way for a more sustainable tomorrow. Reporting to the National Sales Director Telecoms & IT, you will be responsible for providing expert advice onthe best Communication solutions for our clients. You will be knowledgeable and have proven experience ofadvising clients on traditional business phone systems, hosted Telephony systems and supporting technology. The ideal candidate will be able to build strong relationships with the existing managed print account managers, to leverage relationships to build telecom sales opportunities. In addition, having a new business focus to prospect directly into an existing managed print customer base would be advantageous. Inaddition, you will have a proactive nature, have exceptional communication skills and the ability to build excellent relationships with customers. Key responsibilities: Work with the Managed Print Service Account Managers to uncover opportunities for telecoms in their base. To contact businesses via phone and field to generate appointments for telecoms. Take ownership of the full sales cycle, identify opportunities, and build and manage pipeline. To promote the full product portfolio of the telecoms business. Work in a consultative sales approach to establish strategic relationships. Produce sales proposals for customers. Achieving quarterly sales targets in line with business objectives Maintain a high level of industry and competitor knowledge. Skills & Experience: A minimum of 2 years experience in the hosted telephony/Telecoms sector Demonstrate excellent prospecting skills, with high activity levels. Ability to generate Telecoms appointments via telephone, networking, referrals in existing Managed Print Base CRM. Proven track record of winning new business Self-Starter with ability to work on own initiative Happy working from an office and home environment Strong negotiation and influencing skills. Excellent verbal, written and interpersonal skills. Ability to network with a customer organisation to identify all key influencers and decision makers. Experience in selling hosted Telephony solutions. Unified Communications or IT Managed Services experience (advantageous but not essential) In return for your hard work, we offer acompetitive benefits package, to include: Commission Scheme 23 days holiday rising to 28, plus bank holidays CSR volunteer day per holiday year Stakeholder Pension Scheme Referral bonuses Healthcare Cash-plan Death in Service Cover Voucher and discount hub Cycle to work scheme Comprehensive EAP scheme Flexible working arrangements If you are interested in this role or want to view other please head to our careers page. JBRP1_UKTJ
Salary:Competitive + Benefits and great comms Working Hours:37.5 per week, Monday to Friday (open to flexible working arrangements) Contract:Permanent, Full Time At Agilico were on a journey to build a better future for our people and planet. Were proud to be the UKs pioneering Circular-First workplace technology business. From supporting the United Nations Sustainable Development Goals, implementing a wide range of environmental initiatives, and achieving Net Zero status by 2030, were dedicated to integrating sustainable practices throughout our operations. We want our actions to cause a ripple effect across our business, our customers, our network and our supply chain. Every action, no matter how small, has the power to create meaningful change. Together, we can amplify our efforts and pave the way for a more sustainable tomorrow. Reporting to the National Sales Director Telecoms & IT, you will be responsible for providing expert advice onthe best Communication solutions for our clients. You will be knowledgeable and have proven experience ofadvising clients on traditional business phone systems, hosted Telephony systems and supporting technology. The ideal candidate will be able to build strong relationships with the existing managed print account managers, to leverage relationships to build telecom sales opportunities. In addition, having a new business focus to prospect directly into an existing managed print customer base would be advantageous. Inaddition, you will have a proactive nature, have exceptional communication skills and the ability to build excellent relationships with customers. Key responsibilities: Work with the Managed Print Service Account Managers to uncover opportunities for telecoms in their base. To contact businesses via phone and field to generate appointments for telecoms. Take ownership of the full sales cycle, identify opportunities, and build and manage pipeline. To promote the full product portfolio of the telecoms business. Work in a consultative sales approach to establish strategic relationships. Produce sales proposals for customers. Achieving quarterly sales targets in line with business objectives Maintain a high level of industry and competitor knowledge. Skills & Experience: A minimum of 2 years experience in the hosted telephony/Telecoms sector Demonstrate excellent prospecting skills, with high activity levels. Ability to generate Telecoms appointments via telephone, networking, referrals in existing Managed Print Base CRM. Proven track record of winning new business Self-Starter with ability to work on own initiative Happy working from an office and home environment Strong negotiation and influencing skills. Excellent verbal, written and interpersonal skills. Ability to network with a customer organisation to identify all key influencers and decision makers. Experience in selling hosted Telephony solutions. Unified Communications or IT Managed Services experience (advantageous but not essential) In return for your hard work, we offer acompetitive benefits package, to include: Commission Scheme 23 days holiday rising to 28, plus bank holidays CSR volunteer day per holiday year Stakeholder Pension Scheme Referral bonuses Healthcare Cash-plan Death in Service Cover Voucher and discount hub Cycle to work scheme Comprehensive EAP scheme Flexible working arrangements If you are interested in this role or want to view other please head to our careers page. JBRP1_UKTJ
04/12/2025
Full time
Salary:Competitive + Benefits and great comms Working Hours:37.5 per week, Monday to Friday (open to flexible working arrangements) Contract:Permanent, Full Time At Agilico were on a journey to build a better future for our people and planet. Were proud to be the UKs pioneering Circular-First workplace technology business. From supporting the United Nations Sustainable Development Goals, implementing a wide range of environmental initiatives, and achieving Net Zero status by 2030, were dedicated to integrating sustainable practices throughout our operations. We want our actions to cause a ripple effect across our business, our customers, our network and our supply chain. Every action, no matter how small, has the power to create meaningful change. Together, we can amplify our efforts and pave the way for a more sustainable tomorrow. Reporting to the National Sales Director Telecoms & IT, you will be responsible for providing expert advice onthe best Communication solutions for our clients. You will be knowledgeable and have proven experience ofadvising clients on traditional business phone systems, hosted Telephony systems and supporting technology. The ideal candidate will be able to build strong relationships with the existing managed print account managers, to leverage relationships to build telecom sales opportunities. In addition, having a new business focus to prospect directly into an existing managed print customer base would be advantageous. Inaddition, you will have a proactive nature, have exceptional communication skills and the ability to build excellent relationships with customers. Key responsibilities: Work with the Managed Print Service Account Managers to uncover opportunities for telecoms in their base. To contact businesses via phone and field to generate appointments for telecoms. Take ownership of the full sales cycle, identify opportunities, and build and manage pipeline. To promote the full product portfolio of the telecoms business. Work in a consultative sales approach to establish strategic relationships. Produce sales proposals for customers. Achieving quarterly sales targets in line with business objectives Maintain a high level of industry and competitor knowledge. Skills & Experience: A minimum of 2 years experience in the hosted telephony/Telecoms sector Demonstrate excellent prospecting skills, with high activity levels. Ability to generate Telecoms appointments via telephone, networking, referrals in existing Managed Print Base CRM. Proven track record of winning new business Self-Starter with ability to work on own initiative Happy working from an office and home environment Strong negotiation and influencing skills. Excellent verbal, written and interpersonal skills. Ability to network with a customer organisation to identify all key influencers and decision makers. Experience in selling hosted Telephony solutions. Unified Communications or IT Managed Services experience (advantageous but not essential) In return for your hard work, we offer acompetitive benefits package, to include: Commission Scheme 23 days holiday rising to 28, plus bank holidays CSR volunteer day per holiday year Stakeholder Pension Scheme Referral bonuses Healthcare Cash-plan Death in Service Cover Voucher and discount hub Cycle to work scheme Comprehensive EAP scheme Flexible working arrangements If you are interested in this role or want to view other please head to our careers page. JBRP1_UKTJ
Job Title: Product Manager Location: Southampton Salary: up to £50,000 Liberty Recruitment Group are proud to be partnering with a fantastic Tech start-up business to source an experienced Product Manager to take their new product to market! Product Manager Role Overview: Based in Southampton, our client is a fantastic Tech start-up business who are really disrupting the market with their innovative products. You will be tasked with leading an offshore development team and delivering a brand-new product to market! You will report to the Director of the business to build out a team of experienced developers and will utilise client feedback to continuously improve the product offering. Responsibilities: Deliver an MVP of an e-commerce marketplace from consumer entry point through to exit point Technical Strategy: Guide the tech stack (e.g., evaluating a shift from a verbose language to modern AI-integrated tools). Vendor Management: Oversee international development agencies (e.g., current team in India, potential team in Romania). Customer Feedback: Build feedback loops with new clients to inform the product roadmap. The ideal candidate: Technical skills in PHP and or Elementor Having worked in UX or coding for an E-marketplace previously Having worked or led an international team of developers Having been involved in an MVP is not necessary, but ideal. Superb communication skills and the ability to convey your technical vision to non-technical teams. Benefits and additional information: 30 days annual leave + bank holidays Access to trade shows and events Practical and certified training 40 Hours per week Core hours of 10-3 Monday and Friday (Your remaining hours can be worked flexibly around your lifestyle and project commitments) This is a brand new product so you ll have the autonomy to design and develop solutions that meet your vision If this role is of interest to you and you feel that you have the skills and experience to match, please reach out to one of the team at Liberty Recruitment Group.
19/11/2025
Full time
Job Title: Product Manager Location: Southampton Salary: up to £50,000 Liberty Recruitment Group are proud to be partnering with a fantastic Tech start-up business to source an experienced Product Manager to take their new product to market! Product Manager Role Overview: Based in Southampton, our client is a fantastic Tech start-up business who are really disrupting the market with their innovative products. You will be tasked with leading an offshore development team and delivering a brand-new product to market! You will report to the Director of the business to build out a team of experienced developers and will utilise client feedback to continuously improve the product offering. Responsibilities: Deliver an MVP of an e-commerce marketplace from consumer entry point through to exit point Technical Strategy: Guide the tech stack (e.g., evaluating a shift from a verbose language to modern AI-integrated tools). Vendor Management: Oversee international development agencies (e.g., current team in India, potential team in Romania). Customer Feedback: Build feedback loops with new clients to inform the product roadmap. The ideal candidate: Technical skills in PHP and or Elementor Having worked in UX or coding for an E-marketplace previously Having worked or led an international team of developers Having been involved in an MVP is not necessary, but ideal. Superb communication skills and the ability to convey your technical vision to non-technical teams. Benefits and additional information: 30 days annual leave + bank holidays Access to trade shows and events Practical and certified training 40 Hours per week Core hours of 10-3 Monday and Friday (Your remaining hours can be worked flexibly around your lifestyle and project commitments) This is a brand new product so you ll have the autonomy to design and develop solutions that meet your vision If this role is of interest to you and you feel that you have the skills and experience to match, please reach out to one of the team at Liberty Recruitment Group.
Job Title: Head of Sales Location: Southampton Salary: £36,000 - £38,000 + Commission Are you an experienced Business Development professional looking for a role where you can make a huge impact? Head of Sales Role Overview: Based in Southampton, our client is a fantastic Tech start-up business who are really disrupting the market with their innovative products. You will be tasked with leading and establishing their Sales team once you have begun to execute a successful sales strategy. You will report to the Director of the business and work closely with the Marketing team to drive sales and discover new revenue-building opportunities. What the Head of Sales role will involve: Develop and implement sales strategies to achieve company growth and revenue goals Build and maintain strong relationships with key clients and stakeholders, and oversee the entire sales cycle from lead generation to deal closure Monitor market trends, competition, and consumer behaviour to identify new opportunities and maintain a competitive edge Work with internal departments, such as marketing and product development, to align efforts and increase overall revenue Provide regular reports on sales performance to senior management Eventually building out a team of sales representatives What you ll bring: Proven experience in a successful BD role within the Tech or Events & Marketing industry The desire to grow & build a team once established in the role Flexibility and adaptability, you will need to be comfortable with change An entrepreneurial attitude and the ability to think outside the box Excellent communication skills, both written and verbal Experience using Mailchimp would be advantageous, but not essential The ability to work independently and to manage your work effectively. Additional Benefits & Information: 30 days holiday + bank holidays Hybrid working Flexible hours Access to fantastic trade shows and events If you feel you have the skills and experience to match this Head of Sales position, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group!
19/11/2025
Full time
Job Title: Head of Sales Location: Southampton Salary: £36,000 - £38,000 + Commission Are you an experienced Business Development professional looking for a role where you can make a huge impact? Head of Sales Role Overview: Based in Southampton, our client is a fantastic Tech start-up business who are really disrupting the market with their innovative products. You will be tasked with leading and establishing their Sales team once you have begun to execute a successful sales strategy. You will report to the Director of the business and work closely with the Marketing team to drive sales and discover new revenue-building opportunities. What the Head of Sales role will involve: Develop and implement sales strategies to achieve company growth and revenue goals Build and maintain strong relationships with key clients and stakeholders, and oversee the entire sales cycle from lead generation to deal closure Monitor market trends, competition, and consumer behaviour to identify new opportunities and maintain a competitive edge Work with internal departments, such as marketing and product development, to align efforts and increase overall revenue Provide regular reports on sales performance to senior management Eventually building out a team of sales representatives What you ll bring: Proven experience in a successful BD role within the Tech or Events & Marketing industry The desire to grow & build a team once established in the role Flexibility and adaptability, you will need to be comfortable with change An entrepreneurial attitude and the ability to think outside the box Excellent communication skills, both written and verbal Experience using Mailchimp would be advantageous, but not essential The ability to work independently and to manage your work effectively. Additional Benefits & Information: 30 days holiday + bank holidays Hybrid working Flexible hours Access to fantastic trade shows and events If you feel you have the skills and experience to match this Head of Sales position, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group!
Rate: £283/day Inside IR35 Based: Hartlepool, Durham (5 days on site) Length: 12-month contract Clearance: Must be eligible for BPSS and SC clearance Key Responsibilities Maintenance of station-based IT infrastructure in conjunction with centrally-based resolving teams and hardware maintainers. Deliver system health through a systematic approach to housekeeping, systems administration, and support. Participate in delivering the IT requirements for station projects, and provide site-based assistance for centrally managed projects. Provide desktop and laptop user support, including networking, user account rollout, and application support. Carry out laptop updates, peripheral installation, and hardware swaps (including leasing and large-scale hardware rollout). Support server management and network-related tasks. Manage mass rollout and deployment projects, ensuring smooth delivery and minimal disruption. Ensure excellent customer-facing service delivery, with strong communication and interpersonal skills to support end users effectively. Required Skills & Experience Competent and experienced in support of MS Windows desktop operating systems, MS Office suite of products, and MS Windows Server fundamentals such as Active Directory, DHCP, DNS, and Print services. Skilled in installation and support of peripheral devices. Multi-skilled IT background, capable of adapting to varied support and deployment tasks. Strong customer service focus, ensuring high-quality service delivery to customers and stakeholders. Desirable Qualifications HMC or Level 4 Diploma (or equivalent IT-related certification). Must be eligble for SC Clearance Please email (url removed) to apply.
07/10/2025
Contractor
Rate: £283/day Inside IR35 Based: Hartlepool, Durham (5 days on site) Length: 12-month contract Clearance: Must be eligible for BPSS and SC clearance Key Responsibilities Maintenance of station-based IT infrastructure in conjunction with centrally-based resolving teams and hardware maintainers. Deliver system health through a systematic approach to housekeeping, systems administration, and support. Participate in delivering the IT requirements for station projects, and provide site-based assistance for centrally managed projects. Provide desktop and laptop user support, including networking, user account rollout, and application support. Carry out laptop updates, peripheral installation, and hardware swaps (including leasing and large-scale hardware rollout). Support server management and network-related tasks. Manage mass rollout and deployment projects, ensuring smooth delivery and minimal disruption. Ensure excellent customer-facing service delivery, with strong communication and interpersonal skills to support end users effectively. Required Skills & Experience Competent and experienced in support of MS Windows desktop operating systems, MS Office suite of products, and MS Windows Server fundamentals such as Active Directory, DHCP, DNS, and Print services. Skilled in installation and support of peripheral devices. Multi-skilled IT background, capable of adapting to varied support and deployment tasks. Strong customer service focus, ensuring high-quality service delivery to customers and stakeholders. Desirable Qualifications HMC or Level 4 Diploma (or equivalent IT-related certification). Must be eligble for SC Clearance Please email (url removed) to apply.
College of Sexual and Reproductive Healthcare (CoSRH)
Job Title: Membership and Workforce Assistant Job Type: Permanent Hours: 21 hours per week (based on a FTE of 35) Department: Membership and Marketing Salary: Pro rata £16,396.78 (based on FTE £27,327.96) Reports to: Director of Membership, Marketing and Digital Location: Hybrid CoSRH Office (London Bridge) and home working. Who we are: The College of Sexual and Reproductive Healthcare (CoSRH) is the leader in the field of sexual and reproductive healthcare, and we are the voice for professionals working in this area. As a multi-disciplinary professional membership organisation, we set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the life course for all. Can you help us? We are seeking a dedicated and organised administrator to support our membership and workforce initiatives. The sexual and reproductive health (SRH) workforce is comprised of doctors, nurses and allied practitioners who deliver high quality care across the UK and beyond. The CoSRH Membership and Workforce Assistant will support the needs of this workforce, supporting the delivery our Workforce Action Plan in partnership with the Director of Membership, Marketing and Digital and the Vice President of Membership and Workforce. You will lead on the administration of regular committee meetings in the Membership and Workforce portfolio, support the progress of key initiatives and coordinate responses to workforce-focused queries from our membership. The role reports into the Director of Membership, Marketing and Digital. The role: Administration of the Membership and Workforce Board of Council Lead on administration of the Membership and Workforce Board of Council and its sub-committees, including setting meeting dates, sending invitations, preparing papers, taking minutes and actions, and dealing with queries. Supporting with actions arising from the Board, including supporting the development of projects and programmes as directed by the Board. Supporting the Direct of Membership, Marketing and Digital in coordinating responses to queries from the Membership and Workforce Board of Council. Administration of key workforce processes To act as the main point of contact for clinicians looking to recruit new SRH professionals o and wish to have their job descriptions reviewed by the CoSRH. o and require representation from the CoSRH on relevant interviews Managing these key processes and ensuring documentation is saved, recorded and monitored. Respond to workforce-focused member queries Support the effective use of the CoSRH Member Portal for committee support through gaining expert knowledge of the CoSRH Customer Relationship Management (CRM) Provide feedback and advice on members use of the Member Portal other digital platforms on an ad hoc basis. Administration and support of the CoSRH Mentoring Scheme To act as a key point of contact and support for our forthcoming mentoring scheme, resolving member queries and ensuring the smooth running of the scheme. Provide support as a system administrator, using dedicated member mentoring software to ensure a high-quality mentoring experience. Other tasks as directed by the Director of Membership, Marketing and Digital From time-to-time the role-holder will be required to perform other tasks as reasonably allocated by the line manager. This may include responding to general member queries at busy times, with full support and training provided. You will be: Organised and systematic in your approach Diligent and commit meticulous attention to detail to tasks An excellent communicator A proactive and collaborative team worker Efficient and able to effectively manage a busy workload Flexible and adaptable Able to use a range of digital systems to an intermediate level Willing to learn about the SRH workforce and training pathways You will have: A-Level or equivalent Proficiency in using Microsoft office programmes Proficiency in using digital systems (e.g. customer relationship management systems (CRM), Learning Management Systems (LMS) and similar databases) Knowledge of data protection and compliance requirements You will have experience of: Committee administration and diary management Using a CRM and other databases to manage data and information Servicing and supporting committees, including scheduling meetings, preparing agendas and taking minutes Good stakeholder and customer management skills Working under your own direction (Desirable) Knowledge or experience of working in the NHS or in a clinical setting (Desirable) Administrative experience in a healthcare environment Join our team and contribute to the successful support of the SRH workforce, in the UK and around the world, driving positive change in sexual and reproductive healthcare. Apply now and be part of our mission to improve patient care and professional practice. NB: In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa. We will offer you: We offer a range of benefits at FSRH to support staff wellbeing, including: 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years. Birthday leave Flexible working culture Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme. Employee Assistance Programme (EAP) Employee discounts portal Free Lunch Thursday Interest free season ticket travel loans Childcare vouchers Enhanced maternity, paternity & adoption pay Free eye tests To Apply Deadline for applications is Friday 24th October . Interviews are likely to take place in early November. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you. We value diversity, promote equality and encourage applications from people of all backgrounds. We are working hard to minimise unconscious bias and your application will be anonymised to support this. NB: In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.
03/10/2025
Full time
Job Title: Membership and Workforce Assistant Job Type: Permanent Hours: 21 hours per week (based on a FTE of 35) Department: Membership and Marketing Salary: Pro rata £16,396.78 (based on FTE £27,327.96) Reports to: Director of Membership, Marketing and Digital Location: Hybrid CoSRH Office (London Bridge) and home working. Who we are: The College of Sexual and Reproductive Healthcare (CoSRH) is the leader in the field of sexual and reproductive healthcare, and we are the voice for professionals working in this area. As a multi-disciplinary professional membership organisation, we set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the life course for all. Can you help us? We are seeking a dedicated and organised administrator to support our membership and workforce initiatives. The sexual and reproductive health (SRH) workforce is comprised of doctors, nurses and allied practitioners who deliver high quality care across the UK and beyond. The CoSRH Membership and Workforce Assistant will support the needs of this workforce, supporting the delivery our Workforce Action Plan in partnership with the Director of Membership, Marketing and Digital and the Vice President of Membership and Workforce. You will lead on the administration of regular committee meetings in the Membership and Workforce portfolio, support the progress of key initiatives and coordinate responses to workforce-focused queries from our membership. The role reports into the Director of Membership, Marketing and Digital. The role: Administration of the Membership and Workforce Board of Council Lead on administration of the Membership and Workforce Board of Council and its sub-committees, including setting meeting dates, sending invitations, preparing papers, taking minutes and actions, and dealing with queries. Supporting with actions arising from the Board, including supporting the development of projects and programmes as directed by the Board. Supporting the Direct of Membership, Marketing and Digital in coordinating responses to queries from the Membership and Workforce Board of Council. Administration of key workforce processes To act as the main point of contact for clinicians looking to recruit new SRH professionals o and wish to have their job descriptions reviewed by the CoSRH. o and require representation from the CoSRH on relevant interviews Managing these key processes and ensuring documentation is saved, recorded and monitored. Respond to workforce-focused member queries Support the effective use of the CoSRH Member Portal for committee support through gaining expert knowledge of the CoSRH Customer Relationship Management (CRM) Provide feedback and advice on members use of the Member Portal other digital platforms on an ad hoc basis. Administration and support of the CoSRH Mentoring Scheme To act as a key point of contact and support for our forthcoming mentoring scheme, resolving member queries and ensuring the smooth running of the scheme. Provide support as a system administrator, using dedicated member mentoring software to ensure a high-quality mentoring experience. Other tasks as directed by the Director of Membership, Marketing and Digital From time-to-time the role-holder will be required to perform other tasks as reasonably allocated by the line manager. This may include responding to general member queries at busy times, with full support and training provided. You will be: Organised and systematic in your approach Diligent and commit meticulous attention to detail to tasks An excellent communicator A proactive and collaborative team worker Efficient and able to effectively manage a busy workload Flexible and adaptable Able to use a range of digital systems to an intermediate level Willing to learn about the SRH workforce and training pathways You will have: A-Level or equivalent Proficiency in using Microsoft office programmes Proficiency in using digital systems (e.g. customer relationship management systems (CRM), Learning Management Systems (LMS) and similar databases) Knowledge of data protection and compliance requirements You will have experience of: Committee administration and diary management Using a CRM and other databases to manage data and information Servicing and supporting committees, including scheduling meetings, preparing agendas and taking minutes Good stakeholder and customer management skills Working under your own direction (Desirable) Knowledge or experience of working in the NHS or in a clinical setting (Desirable) Administrative experience in a healthcare environment Join our team and contribute to the successful support of the SRH workforce, in the UK and around the world, driving positive change in sexual and reproductive healthcare. Apply now and be part of our mission to improve patient care and professional practice. NB: In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa. We will offer you: We offer a range of benefits at FSRH to support staff wellbeing, including: 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years. Birthday leave Flexible working culture Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme. Employee Assistance Programme (EAP) Employee discounts portal Free Lunch Thursday Interest free season ticket travel loans Childcare vouchers Enhanced maternity, paternity & adoption pay Free eye tests To Apply Deadline for applications is Friday 24th October . Interviews are likely to take place in early November. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you. We value diversity, promote equality and encourage applications from people of all backgrounds. We are working hard to minimise unconscious bias and your application will be anonymised to support this. NB: In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.
We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and support to our workforce end users located across the globe using a ServiceNow ticketing system and following the Business Technology policies and procedures. Makes regular proactive recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with team and update Knowledge Base articles Willing to perform other reasonable IT related duties if required as requested by management ESSENTIAL SKILLS AND ATTRIBUTES Experience in an IT support or a similar technical role, with a strong background in system, network, and application support Experience with ServiceNow or similar IT ticketing systems Experience in customer-focused environments, providing high-quality technical support Ability to explain technical concepts to non-technical users Follow Security procedures and keep a vigilant eye for Cyber Security issues Excellent knowledge of service desk processes and functions in support of end-user computing needs Strong knowledge of troubleshooting Windows Desktop (10 & 11) and hands-on experience of Enterprise Hybrid environments: on-prem + Microsoft Azure Strong knowledge of current Microsoft 365 (inc. Office 365) desktop operating system and application software (adds, removes, password resets) - certification preferred but not essential (MS-100/101/102) Demonstrated knowledge of personal computer hardware configuration and setup Understanding of basic Networking and troubleshooting Basic understanding of IP addresses, DNS and what makes up an IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with Video Conferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent English written and verbal is required for this role) Desirable Skills: automation, scripting, low-code / no-code tooling (e.g. MS PowerPlatform)
01/10/2025
Contractor
We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and support to our workforce end users located across the globe using a ServiceNow ticketing system and following the Business Technology policies and procedures. Makes regular proactive recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with team and update Knowledge Base articles Willing to perform other reasonable IT related duties if required as requested by management ESSENTIAL SKILLS AND ATTRIBUTES Experience in an IT support or a similar technical role, with a strong background in system, network, and application support Experience with ServiceNow or similar IT ticketing systems Experience in customer-focused environments, providing high-quality technical support Ability to explain technical concepts to non-technical users Follow Security procedures and keep a vigilant eye for Cyber Security issues Excellent knowledge of service desk processes and functions in support of end-user computing needs Strong knowledge of troubleshooting Windows Desktop (10 & 11) and hands-on experience of Enterprise Hybrid environments: on-prem + Microsoft Azure Strong knowledge of current Microsoft 365 (inc. Office 365) desktop operating system and application software (adds, removes, password resets) - certification preferred but not essential (MS-100/101/102) Demonstrated knowledge of personal computer hardware configuration and setup Understanding of basic Networking and troubleshooting Basic understanding of IP addresses, DNS and what makes up an IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with Video Conferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent English written and verbal is required for this role) Desirable Skills: automation, scripting, low-code / no-code tooling (e.g. MS PowerPlatform)
Product Owner Permanent role Location: Cardiff & remote (hybrid) Salary: £50,000 - £59,877 per annum + excellent benefits Start: ASAP Role Overview A Product Owner is required for our utilities sector client to be accountable for ensuring that their Specialist Applications initiatives continue to align with their business strategy and best practices. You will be part of the Collaboration Centre Specialist Applications team and ideally possess expertise of geospatial solutions as this would be advantageous (ideally within the Esri stack). The Collaboration centre is a critical component of the clients IT Services operating model and technology strategy; which brings together change/project delivery and IT service and operations into one multidisciplinary team responsible for the complete end to end business service for a given technology platform or group of applications. Essential Skills & Experience required: SCRUM Certified Product Owner Experience working within an agile team environment Experience of working in an application product base environment and managing requirements and product backlog. Experience of working with Geospatial technologies (Esri stack would be desirable) Experience of working as a Business Analyst/Product Owner role. Responsibilities include: As the Product Owner you will ensure that their Specialist Applications Collaboration Centre initiatives continues to align with business strategy and best practices. To ensure that the team continually releases innovative products to relevant business areas to support the achievement of their business goals, drive efficiency's and help the business areas to provide excellent customer service. The Product Owner role is accountable for ensuring that the initiatives continues to align with business strategy and best practices. You will also ensure that the team continually releases innovative products to relevant business areas to support the achievement of the business goals, drive efficiencies and help the business areas provide excellent customer service. To engage with all business areas to identify business problems that can be solved through enterprise grade, specialist applications. This will require not only an in-depth knowledge of applications, technology and concepts, but a deep understanding of the business and the challenges you may face. You will translate these problems into requirements aligning with best practice and standards which can be delivered by their technical teams. You will work with stakeholders all over the business, from director level to front line staff, technical and non-technical and be comfortable communicating confidently at all levels, facilitating discussion and negotiation priorities with restricted resources. Define and implement stakeholder management strategies to ensure that all business stakeholders, from all areas of the business remain engaged and that they are continually informed of progress of products and features on the specialist applications backlog schedule. Develop a process by which to assess priority of demand based on forecast business benefit to ensure that the client is delivering initiatives in the correct order, that delivers the most value for money for the business Lead and challenge business stakeholders to define a Minimum Viable Products (MVP) for initiatives so that they only delivery high value requirements and minimise wasted effort. Act as a Subject Matter Expert across the business and lead the organisation in defining application principles and procedures and ensuring that these are adhered to. Represent the applications team at internal and external forums. Lead and coach others on Agile ways of working and principles to ensure that business value is delivered often and value for money is achieved. Challenge stakeholders on their behaviors when they do not align with these principles. Lead on implementation Go/No Go decisions during deployment to Production, and sign-off of Test Exit Reports. Managing all demands/requests through ServiceNow and Azure DevOps for the specialist applications backlog. Contribute to Scrum ceremonies and take ownership of Product Owner Scrum Artefacts Work with the team to help resolve issues and impediments that would result in not delivering on the sprint commitments and customer expectations *This role is hybrid working; two days per week onsite in Cardiff is required* To apply for this role please call Joanne Stanley - (see below) Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
27/08/2025
Full time
Product Owner Permanent role Location: Cardiff & remote (hybrid) Salary: £50,000 - £59,877 per annum + excellent benefits Start: ASAP Role Overview A Product Owner is required for our utilities sector client to be accountable for ensuring that their Specialist Applications initiatives continue to align with their business strategy and best practices. You will be part of the Collaboration Centre Specialist Applications team and ideally possess expertise of geospatial solutions as this would be advantageous (ideally within the Esri stack). The Collaboration centre is a critical component of the clients IT Services operating model and technology strategy; which brings together change/project delivery and IT service and operations into one multidisciplinary team responsible for the complete end to end business service for a given technology platform or group of applications. Essential Skills & Experience required: SCRUM Certified Product Owner Experience working within an agile team environment Experience of working in an application product base environment and managing requirements and product backlog. Experience of working with Geospatial technologies (Esri stack would be desirable) Experience of working as a Business Analyst/Product Owner role. Responsibilities include: As the Product Owner you will ensure that their Specialist Applications Collaboration Centre initiatives continues to align with business strategy and best practices. To ensure that the team continually releases innovative products to relevant business areas to support the achievement of their business goals, drive efficiency's and help the business areas to provide excellent customer service. The Product Owner role is accountable for ensuring that the initiatives continues to align with business strategy and best practices. You will also ensure that the team continually releases innovative products to relevant business areas to support the achievement of the business goals, drive efficiencies and help the business areas provide excellent customer service. To engage with all business areas to identify business problems that can be solved through enterprise grade, specialist applications. This will require not only an in-depth knowledge of applications, technology and concepts, but a deep understanding of the business and the challenges you may face. You will translate these problems into requirements aligning with best practice and standards which can be delivered by their technical teams. You will work with stakeholders all over the business, from director level to front line staff, technical and non-technical and be comfortable communicating confidently at all levels, facilitating discussion and negotiation priorities with restricted resources. Define and implement stakeholder management strategies to ensure that all business stakeholders, from all areas of the business remain engaged and that they are continually informed of progress of products and features on the specialist applications backlog schedule. Develop a process by which to assess priority of demand based on forecast business benefit to ensure that the client is delivering initiatives in the correct order, that delivers the most value for money for the business Lead and challenge business stakeholders to define a Minimum Viable Products (MVP) for initiatives so that they only delivery high value requirements and minimise wasted effort. Act as a Subject Matter Expert across the business and lead the organisation in defining application principles and procedures and ensuring that these are adhered to. Represent the applications team at internal and external forums. Lead and coach others on Agile ways of working and principles to ensure that business value is delivered often and value for money is achieved. Challenge stakeholders on their behaviors when they do not align with these principles. Lead on implementation Go/No Go decisions during deployment to Production, and sign-off of Test Exit Reports. Managing all demands/requests through ServiceNow and Azure DevOps for the specialist applications backlog. Contribute to Scrum ceremonies and take ownership of Product Owner Scrum Artefacts Work with the team to help resolve issues and impediments that would result in not delivering on the sprint commitments and customer expectations *This role is hybrid working; two days per week onsite in Cardiff is required* To apply for this role please call Joanne Stanley - (see below) Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest.
With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
The Role
As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.
Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.
Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.
An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.
Key Responsibilities
Ensure the provision of day to day IT support to both Head Office and our Venue teams
Provide technical IT support for projects across the business
Prioritise, manage and delegate IT support desk tickets
Maintain the relationship with our IT and technology suppliers
Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations
Own the new starter and leaver process, managing hardware and software supply and provisioning
Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise
Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.
Skills and Qualifications
Essential
At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.
At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.
At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs
Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security
Preferred
JIRA Administration and Ticket management
Experience of Macrium Site manager, and supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.
Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.
Values
To succeed, the role holder will demonstrate our values in everything they do:
Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.
Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!
Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.
23/01/2024
Full time
About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest.
With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
The Role
As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.
Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.
Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.
An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.
Key Responsibilities
Ensure the provision of day to day IT support to both Head Office and our Venue teams
Provide technical IT support for projects across the business
Prioritise, manage and delegate IT support desk tickets
Maintain the relationship with our IT and technology suppliers
Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations
Own the new starter and leaver process, managing hardware and software supply and provisioning
Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise
Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.
Skills and Qualifications
Essential
At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.
At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.
At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs
Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security
Preferred
JIRA Administration and Ticket management
Experience of Macrium Site manager, and supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.
Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.
Values
To succeed, the role holder will demonstrate our values in everything they do:
Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.
Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!
Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.
Role: Digital Identity Security Manager Location: Edinburgh Salary: Competitive salary and package dependent on experience Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO. As a team: All of our professionals receive comprehensive training covering business, technical and professional skills development. You will have opportunities to hone your functional skills and expertise in Cyber Security. The sheer variety and scale of work we do, and the experience it offers, provides an unbeatable platform to build a career. In addition, our growth, combined with our integrated career counselling, offers great opportunities for rapid advancement. Accenture Security is one of the fastest growing areas of the business with significant growth plans through additional recruitment and acquisitions. Digital Identity is one of the key offerings of Accenture Security. It focusses on the design and implementation of identity services that help secure access to organisation's environments and data, in three main identity vectors: 1 - Consumer identity: securing customers' identities streamlining their access 2 - Workforce identity: securing and accelerating access from employees and third-party providers to applications and streamlining their access 3 - Privileged identity: managing privileged credentials and providing secure access to privileged individuals and applications Services include: Automated identity governance• Digital identity for consumers Digital identity innovation In our team you will learn: Working with truly global organisations and the related complexity of their cyber security requirements; Working in a multi-disciplined team of Strategy, Digital and Technology professionals to bring the best of Accenture to our clients; Working with and often managing a multi-shore delivery team to provide cost-effective consulting services; Customising Accenture's knowledge assets to support designs that are appropriate for each client; Designing pragmatic but effective cyber security defences for our clients. As a Digital Identity Manager, you will: Architect solutions in Digital Identity (DI) technologies. Solve challenging problems across DI domain. Support Requests for Proposals (RFPs). Manage teams responsible for the delivery of DI projects to customer. Demonstrate skills on Identity governance/provisioning, access management and privilege access management solutions. Explore Discovery Analytics to identify new and innovative opportunities Help grow the DI business We are looking for experience in the following skills: Expertise on Identity and Access Management (IAM) concepts - Provisioning / Reconciliation, SSO, Federation etc. Expertise on Privileged Access Management (PAM) concepts - privileged account discovery, onboarding, reconciliation, provisioning, etc. Strong design and implementation experience of at least one identity and access management projects using any of the leading IAM/PAM vendor products - CyberArk, ForgeRock / Oracle / SailPoint IAM; IAM requirements gathering and experience in conducting workshops; Hands on Development experience using Core Java / J2EE, Groovy, JavaScript; RESTful API Architecture & Implementation experience; Exposure to LDAP, Directory server concepts; Familiar with SQL and Database concepts, AWS, Jenkins, SVN; Familiar with standards such as OAuth, OpenID Connect, XACML; Familiar with DevOps methodology and tools; Knowledge on cloud infrastructure (AWS/Azure/GCP) based architecture and delivery; Knowledge Web Application Security Architecture. Implementation Experience on standards such as OAuth, OpenID Connect, XACML; Integration experience using Identity connector framework (ICF); Exposure to BPMN 2.0; Test and Deployment automation tools and methodologies; Experience on Application Security and SSO implementation for IOS / Android Apps; Hands-on knowledge on DevOps methodologies and tools like SVN/GIT, Jenkins, JIRA, confluence, various monitoring/alerting tools; Experience on Agile delivery; Custom development background based on IAM/PAM projects; Large scale SI Transformation project experience; Release Planning. Set yourself apart: Ability to demonstrate technical and commercial skills Mastery of new and upcoming Cybersecurity technologies Consulting experience Proven history Show more Show less Qualifications What's in it for you At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package which includes 30 days' vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 31/10/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. RROOTS SRG100
24/09/2022
Full time
Role: Digital Identity Security Manager Location: Edinburgh Salary: Competitive salary and package dependent on experience Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO. As a team: All of our professionals receive comprehensive training covering business, technical and professional skills development. You will have opportunities to hone your functional skills and expertise in Cyber Security. The sheer variety and scale of work we do, and the experience it offers, provides an unbeatable platform to build a career. In addition, our growth, combined with our integrated career counselling, offers great opportunities for rapid advancement. Accenture Security is one of the fastest growing areas of the business with significant growth plans through additional recruitment and acquisitions. Digital Identity is one of the key offerings of Accenture Security. It focusses on the design and implementation of identity services that help secure access to organisation's environments and data, in three main identity vectors: 1 - Consumer identity: securing customers' identities streamlining their access 2 - Workforce identity: securing and accelerating access from employees and third-party providers to applications and streamlining their access 3 - Privileged identity: managing privileged credentials and providing secure access to privileged individuals and applications Services include: Automated identity governance• Digital identity for consumers Digital identity innovation In our team you will learn: Working with truly global organisations and the related complexity of their cyber security requirements; Working in a multi-disciplined team of Strategy, Digital and Technology professionals to bring the best of Accenture to our clients; Working with and often managing a multi-shore delivery team to provide cost-effective consulting services; Customising Accenture's knowledge assets to support designs that are appropriate for each client; Designing pragmatic but effective cyber security defences for our clients. As a Digital Identity Manager, you will: Architect solutions in Digital Identity (DI) technologies. Solve challenging problems across DI domain. Support Requests for Proposals (RFPs). Manage teams responsible for the delivery of DI projects to customer. Demonstrate skills on Identity governance/provisioning, access management and privilege access management solutions. Explore Discovery Analytics to identify new and innovative opportunities Help grow the DI business We are looking for experience in the following skills: Expertise on Identity and Access Management (IAM) concepts - Provisioning / Reconciliation, SSO, Federation etc. Expertise on Privileged Access Management (PAM) concepts - privileged account discovery, onboarding, reconciliation, provisioning, etc. Strong design and implementation experience of at least one identity and access management projects using any of the leading IAM/PAM vendor products - CyberArk, ForgeRock / Oracle / SailPoint IAM; IAM requirements gathering and experience in conducting workshops; Hands on Development experience using Core Java / J2EE, Groovy, JavaScript; RESTful API Architecture & Implementation experience; Exposure to LDAP, Directory server concepts; Familiar with SQL and Database concepts, AWS, Jenkins, SVN; Familiar with standards such as OAuth, OpenID Connect, XACML; Familiar with DevOps methodology and tools; Knowledge on cloud infrastructure (AWS/Azure/GCP) based architecture and delivery; Knowledge Web Application Security Architecture. Implementation Experience on standards such as OAuth, OpenID Connect, XACML; Integration experience using Identity connector framework (ICF); Exposure to BPMN 2.0; Test and Deployment automation tools and methodologies; Experience on Application Security and SSO implementation for IOS / Android Apps; Hands-on knowledge on DevOps methodologies and tools like SVN/GIT, Jenkins, JIRA, confluence, various monitoring/alerting tools; Experience on Agile delivery; Custom development background based on IAM/PAM projects; Large scale SI Transformation project experience; Release Planning. Set yourself apart: Ability to demonstrate technical and commercial skills Mastery of new and upcoming Cybersecurity technologies Consulting experience Proven history Show more Show less Qualifications What's in it for you At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package which includes 30 days' vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 31/10/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. RROOTS SRG100
Role: Digital Identity Security Manager Location: Glasgow Salary: Competitive salary and package dependent on experience Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO. As a team: All of our professionals receive comprehensive training covering business, technical and professional skills development. You will have opportunities to hone your functional skills and expertise in Cyber Security. The sheer variety and scale of work we do, and the experience it offers, provides an unbeatable platform to build a career. In addition, our growth, combined with our integrated career counselling, offers great opportunities for rapid advancement. Accenture Security is one of the fastest growing areas of the business with significant growth plans through additional recruitment and acquisitions. Digital Identity is one of the key offerings of Accenture Security. It focusses on the design and implementation of identity services that help secure access to organisation's environments and data, in three main identity vectors: 1 - Consumer identity: securing customers' identities streamlining their access 2 - Workforce identity: securing and accelerating access from employees and third-party providers to applications and streamlining their access 3 - Privileged identity: managing privileged credentials and providing secure access to privileged individuals and applications Services include: Automated identity governance• Digital identity for consumers Digital identity innovation In our team you will learn: Working with truly global organisations and the related complexity of their cyber security requirements; Working in a multi-disciplined team of Strategy, Digital and Technology professionals to bring the best of Accenture to our clients; Working with and often managing a multi-shore delivery team to provide cost-effective consulting services; Customising Accenture's knowledge assets to support designs that are appropriate for each client; Designing pragmatic but effective cyber security defences for our clients. As a Digital Identity Manager, you will: Architect solutions in Digital Identity (DI) technologies. Solve challenging problems across DI domain. Support Requests for Proposals (RFPs). Manage teams responsible for the delivery of DI projects to customer. Demonstrate skills on Identity governance/provisioning, access management and privilege access management solutions. Explore Discovery Analytics to identify new and innovative opportunities Help grow the DI business We are looking for experience in the following skills: Expertise on Identity and Access Management (IAM) concepts - Provisioning / Reconciliation, SSO, Federation etc. Expertise on Privileged Access Management (PAM) concepts - privileged account discovery, onboarding, reconciliation, provisioning, etc. Strong design and implementation experience of at least one identity and access management projects using any of the leading IAM/PAM vendor products - CyberArk, ForgeRock / Oracle / SailPoint IAM; IAM requirements gathering and experience in conducting workshops; Hands on Development experience using Core Java / J2EE, Groovy, JavaScript; RESTful API Architecture & Implementation experience; Exposure to LDAP, Directory server concepts; Familiar with SQL and Database concepts, AWS, Jenkins, SVN; Familiar with standards such as OAuth, OpenID Connect, XACML; Familiar with DevOps methodology and tools; Knowledge on cloud infrastructure (AWS/Azure/GCP) based architecture and delivery; Knowledge Web Application Security Architecture. Implementation Experience on standards such as OAuth, OpenID Connect, XACML; Integration experience using Identity connector framework (ICF); Exposure to BPMN 2.0; Test and Deployment automation tools and methodologies; Experience on Application Security and SSO implementation for IOS / Android Apps; Hands-on knowledge on DevOps methodologies and tools like SVN/GIT, Jenkins, JIRA, confluence, various monitoring/alerting tools; Experience on Agile delivery; Custom development background based on IAM/PAM projects; Large scale SI Transformation project experience; Release Planning. Set yourself apart: Ability to demonstrate technical and commercial skills Mastery of new and upcoming Cybersecurity technologies Consulting experience Proven history Show more Show less Qualifications What's in it for you At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package which includes 30 days' vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 31/10/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. RROOTS SRG100
24/09/2022
Full time
Role: Digital Identity Security Manager Location: Glasgow Salary: Competitive salary and package dependent on experience Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO. As a team: All of our professionals receive comprehensive training covering business, technical and professional skills development. You will have opportunities to hone your functional skills and expertise in Cyber Security. The sheer variety and scale of work we do, and the experience it offers, provides an unbeatable platform to build a career. In addition, our growth, combined with our integrated career counselling, offers great opportunities for rapid advancement. Accenture Security is one of the fastest growing areas of the business with significant growth plans through additional recruitment and acquisitions. Digital Identity is one of the key offerings of Accenture Security. It focusses on the design and implementation of identity services that help secure access to organisation's environments and data, in three main identity vectors: 1 - Consumer identity: securing customers' identities streamlining their access 2 - Workforce identity: securing and accelerating access from employees and third-party providers to applications and streamlining their access 3 - Privileged identity: managing privileged credentials and providing secure access to privileged individuals and applications Services include: Automated identity governance• Digital identity for consumers Digital identity innovation In our team you will learn: Working with truly global organisations and the related complexity of their cyber security requirements; Working in a multi-disciplined team of Strategy, Digital and Technology professionals to bring the best of Accenture to our clients; Working with and often managing a multi-shore delivery team to provide cost-effective consulting services; Customising Accenture's knowledge assets to support designs that are appropriate for each client; Designing pragmatic but effective cyber security defences for our clients. As a Digital Identity Manager, you will: Architect solutions in Digital Identity (DI) technologies. Solve challenging problems across DI domain. Support Requests for Proposals (RFPs). Manage teams responsible for the delivery of DI projects to customer. Demonstrate skills on Identity governance/provisioning, access management and privilege access management solutions. Explore Discovery Analytics to identify new and innovative opportunities Help grow the DI business We are looking for experience in the following skills: Expertise on Identity and Access Management (IAM) concepts - Provisioning / Reconciliation, SSO, Federation etc. Expertise on Privileged Access Management (PAM) concepts - privileged account discovery, onboarding, reconciliation, provisioning, etc. Strong design and implementation experience of at least one identity and access management projects using any of the leading IAM/PAM vendor products - CyberArk, ForgeRock / Oracle / SailPoint IAM; IAM requirements gathering and experience in conducting workshops; Hands on Development experience using Core Java / J2EE, Groovy, JavaScript; RESTful API Architecture & Implementation experience; Exposure to LDAP, Directory server concepts; Familiar with SQL and Database concepts, AWS, Jenkins, SVN; Familiar with standards such as OAuth, OpenID Connect, XACML; Familiar with DevOps methodology and tools; Knowledge on cloud infrastructure (AWS/Azure/GCP) based architecture and delivery; Knowledge Web Application Security Architecture. Implementation Experience on standards such as OAuth, OpenID Connect, XACML; Integration experience using Identity connector framework (ICF); Exposure to BPMN 2.0; Test and Deployment automation tools and methodologies; Experience on Application Security and SSO implementation for IOS / Android Apps; Hands-on knowledge on DevOps methodologies and tools like SVN/GIT, Jenkins, JIRA, confluence, various monitoring/alerting tools; Experience on Agile delivery; Custom development background based on IAM/PAM projects; Large scale SI Transformation project experience; Release Planning. Set yourself apart: Ability to demonstrate technical and commercial skills Mastery of new and upcoming Cybersecurity technologies Consulting experience Proven history Show more Show less Qualifications What's in it for you At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package which includes 30 days' vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 31/10/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. RROOTS SRG100
Site Reliability Engineer Our client, a leading global supplier for IT services requires a Site Reliability Engineer- Virtualisation SME based at their client's offices in London . You may be able to work some days remotely. This is a 1 year temporary contract to start ASAP. Day rate: Competitive market rate We are looking for a Site Reliability Engineer - Virtualisation SME with 10+ years of experience having excellent knowledge of ESX VMWare and/or Nutanix HCI and of container orchestration platforms such as Docker and Kubernetes: Key Responsibilities Responsible for the reliability and efficiency of virtualisation infrastructure through the delivery of common, repeatable tools and processes that greatly reduce the amount of toil the OS and DB Platform Operations team must perform Responsible for writing software to make the virtualisation infrastructure self-managing and self-service. Responsible for automation and continuous service improvement by developing Infrastructure as Code. Responsible for elimination of manual, repetitive, automatable, tactical tasks that are devoid from value. Responsible for availability, latency, performance, efficiency, change management, monitoring and capacity planning. Responsible for improving system performance, making effective use of resources, distributing load and reducing latency. Responsible for identifying SLO's (Service Level Objectives) that align the team to meet availability and latency objectives. Responsible for developing pro-active monitoring solutions that alert on symptoms and not just on outages. Responsible for performing detailed root cause analysis (RCA's) on incidents and outages to prevent future occurrence. Responsible for partnering with development teams to improve services via rigorous testing and release procedures. Responsible for actively sharing knowledge and best practices across the organisation. Responsible for identifying technical debt and partner with application teams to build remediation plans. Responsible for developing standard operational procedures and producing effective documentation. Responsible for analysing workloads and devising suitable cloud migration strategies where appropriate. Responsible for participating in on-call rotation, triaging and addressing production issues as they arise. Responsible for performing the OS Platform Operations function as and when required. Responsible for mentoring and developing less experienced SA's and SRE's. Responsible for identifying cost saving and optimisation opportunities within the customer business. Responsible for building strong relationships across the customer functions and business areas, underpinned by trust and the core values of the customer. Key Skills Essential: Excellent knowledge of ESX VMWare and/or Nutanix HCI. Excellent knowledge of Windows Server 2008/2012/2016/2019. Excellent knowledge of Windows OS tuning utilities and commands. Excellent knowledge of configuring Windows OS systems for optimal performance. Excellent knowledge of Windows clustering and high-availability solutions. Excellent knowledge of Microsoft Active Directory, LDAP and Kerberos. Excellent knowledge of TCP/IP Networking Protocols. Excellent knowledge of networking, storage, database and virtualization layers. Excellent knowledge of container orchestration platforms such as Docker and Kubernetes. Excellent knowledge of version control software such as GitHub and Subversion. Excellent knowledge of configuration management software such as Chef, Puppet, Ansible, Terraform and SaltStack. Excellent knowledge of "Infrastructure as Code" principles and practices. Excellent knowledge of continuous integration (CI) and continuous development (CD) principles and practices. Excellent knowledge of applications development using Agile, and DevOps best practices. Excellent knowledge of operating system security and auditing methods. Excellent knowledge of security hardening principles in line with CIS industry benchmarks. Excellent knowledge of data security governance and regulations such as GDPR and SOX. Excellent knowledge of cloud computing - IaaS, PaaS and SaaS offerings across Azure, AWS, GCP and Oracle. Desirable: Good working knowledge of RedHat Enterprise Linux (6.x, 7.x, 8.x) and Solaris (10.x and 11.x). Good working knowledge of Unix/Linux OS tuning utilities and commands. Good working knowledge of Unix/Linux system internals and Kernel tuning for optimal performance. Good working knowledge of Red Hat Satellite. Good working knowledge of Anti-Virus software such as McAfee and Sophos. Good working knowledge of Ivanti LANDESK and Symantec Altiris. Good working knowledge of ThinPrint and EquiTrack (Follow-Me Printing). Good working knowledge of Rubrik. Good working knowledge of EMC, HDS and Pure storage arrays. Good working knowledge of Dell PowerEdge, IBM xSeries and Cisco UCS hardware. Good working knowledge of EMC Networker, Data Domain and IBM Tivoli Storage Manager. Good working knowledge of Infoblox DNS. Good working knowledge of Icinga 2 and OpManager. Good working knowledge of IBM Tivoli and Netcool. Good working knowledge of GitHub, Subversion and TeamCity. Good working knowledge of BMC Control-M. Good working knowledge of CyberArk. Good working knowledge of Splunk and IBM QRadar. Good working knowledge of Qualys. Good working knowledge of SharePoint, JIRA and Confluence. Good working knowledge of ServiceNow and Serena Business Manager. Candidate Specifications Excellent communication and interpersonal skills Ability to handle pressure during outages and systematically resolve issues Excellent problem-solving skills Results driven, with a strong sense of accountability A proactive, motivated approach The ability to operate with urgency and prioritise work accordingly A structured and logical approach to work Attention to detail and accuracy Ability to perform well in a pressurised environment Ability to manage constructive conflict effectively The ability to manage large workloads and tight deadlines Able to communicate complex technical concepts to non-technical persons at all levels
23/09/2022
Contractor
Site Reliability Engineer Our client, a leading global supplier for IT services requires a Site Reliability Engineer- Virtualisation SME based at their client's offices in London . You may be able to work some days remotely. This is a 1 year temporary contract to start ASAP. Day rate: Competitive market rate We are looking for a Site Reliability Engineer - Virtualisation SME with 10+ years of experience having excellent knowledge of ESX VMWare and/or Nutanix HCI and of container orchestration platforms such as Docker and Kubernetes: Key Responsibilities Responsible for the reliability and efficiency of virtualisation infrastructure through the delivery of common, repeatable tools and processes that greatly reduce the amount of toil the OS and DB Platform Operations team must perform Responsible for writing software to make the virtualisation infrastructure self-managing and self-service. Responsible for automation and continuous service improvement by developing Infrastructure as Code. Responsible for elimination of manual, repetitive, automatable, tactical tasks that are devoid from value. Responsible for availability, latency, performance, efficiency, change management, monitoring and capacity planning. Responsible for improving system performance, making effective use of resources, distributing load and reducing latency. Responsible for identifying SLO's (Service Level Objectives) that align the team to meet availability and latency objectives. Responsible for developing pro-active monitoring solutions that alert on symptoms and not just on outages. Responsible for performing detailed root cause analysis (RCA's) on incidents and outages to prevent future occurrence. Responsible for partnering with development teams to improve services via rigorous testing and release procedures. Responsible for actively sharing knowledge and best practices across the organisation. Responsible for identifying technical debt and partner with application teams to build remediation plans. Responsible for developing standard operational procedures and producing effective documentation. Responsible for analysing workloads and devising suitable cloud migration strategies where appropriate. Responsible for participating in on-call rotation, triaging and addressing production issues as they arise. Responsible for performing the OS Platform Operations function as and when required. Responsible for mentoring and developing less experienced SA's and SRE's. Responsible for identifying cost saving and optimisation opportunities within the customer business. Responsible for building strong relationships across the customer functions and business areas, underpinned by trust and the core values of the customer. Key Skills Essential: Excellent knowledge of ESX VMWare and/or Nutanix HCI. Excellent knowledge of Windows Server 2008/2012/2016/2019. Excellent knowledge of Windows OS tuning utilities and commands. Excellent knowledge of configuring Windows OS systems for optimal performance. Excellent knowledge of Windows clustering and high-availability solutions. Excellent knowledge of Microsoft Active Directory, LDAP and Kerberos. Excellent knowledge of TCP/IP Networking Protocols. Excellent knowledge of networking, storage, database and virtualization layers. Excellent knowledge of container orchestration platforms such as Docker and Kubernetes. Excellent knowledge of version control software such as GitHub and Subversion. Excellent knowledge of configuration management software such as Chef, Puppet, Ansible, Terraform and SaltStack. Excellent knowledge of "Infrastructure as Code" principles and practices. Excellent knowledge of continuous integration (CI) and continuous development (CD) principles and practices. Excellent knowledge of applications development using Agile, and DevOps best practices. Excellent knowledge of operating system security and auditing methods. Excellent knowledge of security hardening principles in line with CIS industry benchmarks. Excellent knowledge of data security governance and regulations such as GDPR and SOX. Excellent knowledge of cloud computing - IaaS, PaaS and SaaS offerings across Azure, AWS, GCP and Oracle. Desirable: Good working knowledge of RedHat Enterprise Linux (6.x, 7.x, 8.x) and Solaris (10.x and 11.x). Good working knowledge of Unix/Linux OS tuning utilities and commands. Good working knowledge of Unix/Linux system internals and Kernel tuning for optimal performance. Good working knowledge of Red Hat Satellite. Good working knowledge of Anti-Virus software such as McAfee and Sophos. Good working knowledge of Ivanti LANDESK and Symantec Altiris. Good working knowledge of ThinPrint and EquiTrack (Follow-Me Printing). Good working knowledge of Rubrik. Good working knowledge of EMC, HDS and Pure storage arrays. Good working knowledge of Dell PowerEdge, IBM xSeries and Cisco UCS hardware. Good working knowledge of EMC Networker, Data Domain and IBM Tivoli Storage Manager. Good working knowledge of Infoblox DNS. Good working knowledge of Icinga 2 and OpManager. Good working knowledge of IBM Tivoli and Netcool. Good working knowledge of GitHub, Subversion and TeamCity. Good working knowledge of BMC Control-M. Good working knowledge of CyberArk. Good working knowledge of Splunk and IBM QRadar. Good working knowledge of Qualys. Good working knowledge of SharePoint, JIRA and Confluence. Good working knowledge of ServiceNow and Serena Business Manager. Candidate Specifications Excellent communication and interpersonal skills Ability to handle pressure during outages and systematically resolve issues Excellent problem-solving skills Results driven, with a strong sense of accountability A proactive, motivated approach The ability to operate with urgency and prioritise work accordingly A structured and logical approach to work Attention to detail and accuracy Ability to perform well in a pressurised environment Ability to manage constructive conflict effectively The ability to manage large workloads and tight deadlines Able to communicate complex technical concepts to non-technical persons at all levels
The Financial Advisory Team at Teneo Our global Financial Advisory (FA) business advises corporates, creditors and other financial stakeholders in all situations - from well-performing to stressed. No two situations are the same, and our advice and approach is tailored to each set of circumstances and client. Teneo guides companies and their stakeholders through periods of uncertainty and stress to create liquidity headroom, reduce costs, improve profitability, turnaround or exit underperforming businesses, assess options, address balance sheet stress, communicate appropriately with all stakeholders, more efficiently run their businesses and, ultimately, deliver certainty from uncertainty. Our expert team also brings market-leading experience in establishing and delivering contingency plans and insolvencies across multiple jurisdictions, providing credible fallback plans to protect value or helping to shape and affect a restructuring. The Clients & Industries team drives Financial Advisory business development. This dedicated team oversees opportunity identification and research, sector and channel programmes and marketing for the Financial Advisory business. We work closely with Senior Managing Directors and staff across the Financial Advisory team to ensure these programmes are operating effectively and provide support where required. Your role You will be a core member of the Clients & Industries team. As part of the growth of the Financial Advisory business, we are looking to recruit a Research Manager. The newly created role will manage research activities to drive opportunity identification and market intelligence in conjunction with the Research & Insight lead, our offshore research service provider and the wider FA team. The role will also involve using that research to craft key client discussion and pitch material messaging. This role is at the heart of Teneo Financial Advisory and the Research Manager will have the opportunity to contribute to business development strategy and have significant impact in a fast-growing Financial Advisory practice. Key Responsibilities As a Research Manager you'll support on the overall research programme for Financial Advisory and manage certain key research activities, working closely with the Research & Insight Lead and Sector teams, including: Support on day-to-day management of the relationship with our offshore research service provider, in coordination with Research & Insight Lead. Quality review of material produced by offshore research analysts Work with sector teams and C&I team members to understand current market / sector themes and identify opportunities. Opportunities in the context of our Financial Advisory business can take the form of companies that are experiencing, or are expected to experience, financial stress/distress, need support in raising additional funding, in refinancing debt, or require performance improvement support. Provision of targeted support to highly active sectors Understand suite of research tools (i.e. CapIQ, Bloomberg, etc), how they are used, and manage contracts and access to tools Mentor & coach junior team members - working closely with Clients & Industries Analysts Produce materials for client discussion documents and insight pieces Develop relationships across Teneo's different business segments and teams, both within the UK and Globally (focussed around sector expertise) to support collaboration on research and business development initiatives Close coordination with Research & Insight Lead, Clients & Industries team, wider Financial Advisory business, and colleagues across Teneo to align research, business development & client relationship activities Role will be predominately internal facing, with certain client facing responsibilities related to leads development & market intelligence possible depending on individual experience and progression Key Skills & Experience You'll ideally have spent 2-5 years working as a consultant, research analyst or manager in the financial services sector and understand corporate debt structures and stakeholders Knowledge of and experience using financial data & information sources (e.g. Bloomberg, CapIQ, FactSet or similar sources) Experience, or a demonstrated interest, in credit markets and debt restructuring. Direct experience, while an advantage, is not considered essential and investment in training can be provided for the right individual Display curiosity in, and an aptitude for, understanding how macroeconomic factors and sector trends impact individual companies Commercial awareness and an interest in business development Effective time-management skills and ability to work on several projects simultaneously Strong Excel skills Excellent PowerPoint skills including experience creating external discussion documents and pitches Good judgment and ability to handle confidential information About Teneo Teneo advises business leaders, enabling them to achieve goals faster and at lower cost by earning trust, navigating disruption and removing barriers. We are built to help businesses succeed in a world no longer defined by boundaries and disciplines. Working exclusively with the CEOs and senior executives of the world's leading companies, Teneo provides strategic counsel across their full range of key objectives and issues. Our clients include a significant number of the FTSE 100 and Fortune 100, as well as other global public and private corporations. We're an ambitious, global consultancy which allows candidates unmatched opportunities to develop and work with inspiring, motivated people. Our teams bring together the disciplines of strategic communications, investor relations, restructuring, management consulting, physical & cyber risk, financial advisory, corporate governance advisory, ESG, DE&I, political & policy risk, and talent advisory, to solve for the most complex business challenges and opportunities. We aim to make companies and institutions stronger and more valuable. We are capable of advising at the most senior levels across the world's leading businesses and organisations and we're proud to work with some of the strongest brands in the world. Across the globe, Teneo employs more than 1,200 people, offering global reach from a light infrastructure, built out of regional hubs. Our culture is critical to our success. We have a flat management structure with an open and supportive office atmosphere. To support progression and learning, we foster a supportive environment with a focus on mental health and wellbeing as well as adopting an inclusive environment that allows all employees to flourish. We recognise that diversity is essential for our business and encourage applicants from all backgrounds. At Teneo, we have fully embraced hybrid working and redefined the way we work such that it facilitates collaboration, optimises productivity and promotes the health and wellbeing of our people. We are also happy to discuss other forms of flexible working so please let us know if this is something you would like to discuss.
23/09/2022
Full time
The Financial Advisory Team at Teneo Our global Financial Advisory (FA) business advises corporates, creditors and other financial stakeholders in all situations - from well-performing to stressed. No two situations are the same, and our advice and approach is tailored to each set of circumstances and client. Teneo guides companies and their stakeholders through periods of uncertainty and stress to create liquidity headroom, reduce costs, improve profitability, turnaround or exit underperforming businesses, assess options, address balance sheet stress, communicate appropriately with all stakeholders, more efficiently run their businesses and, ultimately, deliver certainty from uncertainty. Our expert team also brings market-leading experience in establishing and delivering contingency plans and insolvencies across multiple jurisdictions, providing credible fallback plans to protect value or helping to shape and affect a restructuring. The Clients & Industries team drives Financial Advisory business development. This dedicated team oversees opportunity identification and research, sector and channel programmes and marketing for the Financial Advisory business. We work closely with Senior Managing Directors and staff across the Financial Advisory team to ensure these programmes are operating effectively and provide support where required. Your role You will be a core member of the Clients & Industries team. As part of the growth of the Financial Advisory business, we are looking to recruit a Research Manager. The newly created role will manage research activities to drive opportunity identification and market intelligence in conjunction with the Research & Insight lead, our offshore research service provider and the wider FA team. The role will also involve using that research to craft key client discussion and pitch material messaging. This role is at the heart of Teneo Financial Advisory and the Research Manager will have the opportunity to contribute to business development strategy and have significant impact in a fast-growing Financial Advisory practice. Key Responsibilities As a Research Manager you'll support on the overall research programme for Financial Advisory and manage certain key research activities, working closely with the Research & Insight Lead and Sector teams, including: Support on day-to-day management of the relationship with our offshore research service provider, in coordination with Research & Insight Lead. Quality review of material produced by offshore research analysts Work with sector teams and C&I team members to understand current market / sector themes and identify opportunities. Opportunities in the context of our Financial Advisory business can take the form of companies that are experiencing, or are expected to experience, financial stress/distress, need support in raising additional funding, in refinancing debt, or require performance improvement support. Provision of targeted support to highly active sectors Understand suite of research tools (i.e. CapIQ, Bloomberg, etc), how they are used, and manage contracts and access to tools Mentor & coach junior team members - working closely with Clients & Industries Analysts Produce materials for client discussion documents and insight pieces Develop relationships across Teneo's different business segments and teams, both within the UK and Globally (focussed around sector expertise) to support collaboration on research and business development initiatives Close coordination with Research & Insight Lead, Clients & Industries team, wider Financial Advisory business, and colleagues across Teneo to align research, business development & client relationship activities Role will be predominately internal facing, with certain client facing responsibilities related to leads development & market intelligence possible depending on individual experience and progression Key Skills & Experience You'll ideally have spent 2-5 years working as a consultant, research analyst or manager in the financial services sector and understand corporate debt structures and stakeholders Knowledge of and experience using financial data & information sources (e.g. Bloomberg, CapIQ, FactSet or similar sources) Experience, or a demonstrated interest, in credit markets and debt restructuring. Direct experience, while an advantage, is not considered essential and investment in training can be provided for the right individual Display curiosity in, and an aptitude for, understanding how macroeconomic factors and sector trends impact individual companies Commercial awareness and an interest in business development Effective time-management skills and ability to work on several projects simultaneously Strong Excel skills Excellent PowerPoint skills including experience creating external discussion documents and pitches Good judgment and ability to handle confidential information About Teneo Teneo advises business leaders, enabling them to achieve goals faster and at lower cost by earning trust, navigating disruption and removing barriers. We are built to help businesses succeed in a world no longer defined by boundaries and disciplines. Working exclusively with the CEOs and senior executives of the world's leading companies, Teneo provides strategic counsel across their full range of key objectives and issues. Our clients include a significant number of the FTSE 100 and Fortune 100, as well as other global public and private corporations. We're an ambitious, global consultancy which allows candidates unmatched opportunities to develop and work with inspiring, motivated people. Our teams bring together the disciplines of strategic communications, investor relations, restructuring, management consulting, physical & cyber risk, financial advisory, corporate governance advisory, ESG, DE&I, political & policy risk, and talent advisory, to solve for the most complex business challenges and opportunities. We aim to make companies and institutions stronger and more valuable. We are capable of advising at the most senior levels across the world's leading businesses and organisations and we're proud to work with some of the strongest brands in the world. Across the globe, Teneo employs more than 1,200 people, offering global reach from a light infrastructure, built out of regional hubs. Our culture is critical to our success. We have a flat management structure with an open and supportive office atmosphere. To support progression and learning, we foster a supportive environment with a focus on mental health and wellbeing as well as adopting an inclusive environment that allows all employees to flourish. We recognise that diversity is essential for our business and encourage applicants from all backgrounds. At Teneo, we have fully embraced hybrid working and redefined the way we work such that it facilitates collaboration, optimises productivity and promotes the health and wellbeing of our people. We are also happy to discuss other forms of flexible working so please let us know if this is something you would like to discuss.
Starting salary: £34,629 Job Level : Level 3, Zone 2 Work Location: 5 Pancras Square, London, N1C 4AG with remote working arrangements available Hours per week : 36 Contract Type: Permanent, Full time Closing Date: Sunday 18th September 2022 Interviews to be held: TBC Alternative flexible working options available/open to discussion AGENCY STAFF, PLEASE CLICK HERE TO APPLY About us Camden is changing on the inside to make life better for everyone. Because we're not just home to the UK's fast-growing economy. We're home to the most important conversations happening today. And we're making radical social change a reality so that nobody gets left behind. About the Team The Technology Adoption Team is a dynamic, cross-disciplinary team built with the purpose of fostering a proactive digital learning culture while working with our users to solve the business problems of today using our growing productivity toolset. We relish solving business problems alongside our users, and supporting colleagues in finding new and exciting ways to work effectively in Camden s hybrid digital world of work. We develop solutions that work, with our users every step of the way, building their confidence with technology through everything we do. We re always curious, and love to experiment and test the latest updates across our cloud-productivity toolset to ensure we re delivering the best value to our users and the citizens of Camden. The role The role of the Digital IQ Officer is to maintain up to date, functional knowledge of our productivity tools. To identify and develop engaging learning content, delivering this to our users through various channels in an impactful way. The role adds to the team s overall mission through supporting the development of confidence and our users overall Digital IQ - so they can use tools to solve their daily business problems. Key Responsibilities for this role include: • Maintain up to date, functional knowledge of our productivity tools offering. o Staying ahead of developments by keeping up to date with productivity tool product roadmaps. o Researching the use of new functionality and ways to apply them to support the organisations work. o Developing confidence by taking part in testing and experimenting with our technologies. • Investigate, identify, and select areas of business need to develop learning and training content for users. o Including, but not limited to; classroom learning sessions, online learning session, self-help guides, videos and vlogs. o Proactively identifying self-help content opportunities, including pre-existing online or those that need development. o Troubleshooting problems that arise with our productivity tools with users, escalating when required. o Proactively including users in the development of new content when appropriate. • Communicate our self-help content and development opportunities to encourage staff to expand their skills in the use of productivity tools. o Effectively communicate our self-help content, learning sessions and additional opportunities. o Proactively updating our learning management system pages. o Continuously review materials to ensure they are current and relevant to the tools in use. • Support the development of a dynamic culture of continuous improvement of our staffs Digital IQ. o Provide learning support to projects of strategic significance across DDS. o Support the implementation of an evaluation and impact framework to determine success of training initiatives. o Support the development of a proactive self-help culture. • Key workstreams include: o Design and delivery of our digital onboarding process - First 100 Days - ensuring starters are confident with our toolset. o Supporting the identification of staff who need additional digital training - Essential Digital Skills - ensuring they do not feel digitally excluded by lack of confidence. About you To find out more about what it is like to work at Camden, meet some of our People by clicking HERE You ll be passionate about supporting others as they get to grips with new technology, with strong empathy and understanding of how others can perceive and react to new ways of working. You ll be comfortable with testing and experimenting with new technology, capable of identifying the value it can bring to the organisation. In this role you will create a variety of different training content and devise and deliver programmes of education to user groups at every level, from directors through to frontline staff. The role requires the ability to be creative in how you skill up staff from all parts of the organisation. You will be highly motivated to work in partnership with key stakeholders to further maximise benefits. You ll also need a hands-on approach as you will be working directly with users to understand their learning needs, both as a team and alone on your own intiaitive. You should have the ability to understand and map process, demonstrate strong attention to detail and have an analytical approach. You will also be able to prioritise effectively and meet deadlines, particularly when faced with changing circumstances. Please see the detailed job profile via the link below for detailed information about the role. We're ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine our corporate services, and we'll redefine what a career can be. Working for Camden Working for Camden you'll receive a host of great benefits, Click HERE to see full details. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website Additional information To view the Job Profile please click HERE To apply for this job please follow the "Apply" link. In the 'Why you?' section of the application you will be required to demonstrate how you meet the essential criteria listed in the Job Profile. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes, making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on , at or post to 5 Pancras Square, London, N1C 4AG.
21/09/2022
Full time
Starting salary: £34,629 Job Level : Level 3, Zone 2 Work Location: 5 Pancras Square, London, N1C 4AG with remote working arrangements available Hours per week : 36 Contract Type: Permanent, Full time Closing Date: Sunday 18th September 2022 Interviews to be held: TBC Alternative flexible working options available/open to discussion AGENCY STAFF, PLEASE CLICK HERE TO APPLY About us Camden is changing on the inside to make life better for everyone. Because we're not just home to the UK's fast-growing economy. We're home to the most important conversations happening today. And we're making radical social change a reality so that nobody gets left behind. About the Team The Technology Adoption Team is a dynamic, cross-disciplinary team built with the purpose of fostering a proactive digital learning culture while working with our users to solve the business problems of today using our growing productivity toolset. We relish solving business problems alongside our users, and supporting colleagues in finding new and exciting ways to work effectively in Camden s hybrid digital world of work. We develop solutions that work, with our users every step of the way, building their confidence with technology through everything we do. We re always curious, and love to experiment and test the latest updates across our cloud-productivity toolset to ensure we re delivering the best value to our users and the citizens of Camden. The role The role of the Digital IQ Officer is to maintain up to date, functional knowledge of our productivity tools. To identify and develop engaging learning content, delivering this to our users through various channels in an impactful way. The role adds to the team s overall mission through supporting the development of confidence and our users overall Digital IQ - so they can use tools to solve their daily business problems. Key Responsibilities for this role include: • Maintain up to date, functional knowledge of our productivity tools offering. o Staying ahead of developments by keeping up to date with productivity tool product roadmaps. o Researching the use of new functionality and ways to apply them to support the organisations work. o Developing confidence by taking part in testing and experimenting with our technologies. • Investigate, identify, and select areas of business need to develop learning and training content for users. o Including, but not limited to; classroom learning sessions, online learning session, self-help guides, videos and vlogs. o Proactively identifying self-help content opportunities, including pre-existing online or those that need development. o Troubleshooting problems that arise with our productivity tools with users, escalating when required. o Proactively including users in the development of new content when appropriate. • Communicate our self-help content and development opportunities to encourage staff to expand their skills in the use of productivity tools. o Effectively communicate our self-help content, learning sessions and additional opportunities. o Proactively updating our learning management system pages. o Continuously review materials to ensure they are current and relevant to the tools in use. • Support the development of a dynamic culture of continuous improvement of our staffs Digital IQ. o Provide learning support to projects of strategic significance across DDS. o Support the implementation of an evaluation and impact framework to determine success of training initiatives. o Support the development of a proactive self-help culture. • Key workstreams include: o Design and delivery of our digital onboarding process - First 100 Days - ensuring starters are confident with our toolset. o Supporting the identification of staff who need additional digital training - Essential Digital Skills - ensuring they do not feel digitally excluded by lack of confidence. About you To find out more about what it is like to work at Camden, meet some of our People by clicking HERE You ll be passionate about supporting others as they get to grips with new technology, with strong empathy and understanding of how others can perceive and react to new ways of working. You ll be comfortable with testing and experimenting with new technology, capable of identifying the value it can bring to the organisation. In this role you will create a variety of different training content and devise and deliver programmes of education to user groups at every level, from directors through to frontline staff. The role requires the ability to be creative in how you skill up staff from all parts of the organisation. You will be highly motivated to work in partnership with key stakeholders to further maximise benefits. You ll also need a hands-on approach as you will be working directly with users to understand their learning needs, both as a team and alone on your own intiaitive. You should have the ability to understand and map process, demonstrate strong attention to detail and have an analytical approach. You will also be able to prioritise effectively and meet deadlines, particularly when faced with changing circumstances. Please see the detailed job profile via the link below for detailed information about the role. We're ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine our corporate services, and we'll redefine what a career can be. Working for Camden Working for Camden you'll receive a host of great benefits, Click HERE to see full details. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website Additional information To view the Job Profile please click HERE To apply for this job please follow the "Apply" link. In the 'Why you?' section of the application you will be required to demonstrate how you meet the essential criteria listed in the Job Profile. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes, making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on , at or post to 5 Pancras Square, London, N1C 4AG.
Salary 50,000 - 80,000 GBP per year Requirements: - 5+ years' experience in Systems Administration. A Bachelor's degree in Computer Science is advantageous Experience with full life-cycle engineering (design, test, commission, administration). Proficient with Windows system administration, including Server, storage, networks, and software. Strong Skills in VMware vSphere, vCenter and ESXi Working knowledge of fundamental protocols (e.g. TCP/IP, HTTP, DNS). Working experience with continuous integration/continuous development. Highly motivated to embrace and promote High Availability. Strong focus on efficiency, simplicity and maintainability. Ability to prioritise tasks and work independently. Strong troubleshooting and problem solving skills. Ability to work under pressure. An amazing attention to detail. Responsibilities: - Maintaining company VMware clusters (Corporate and Production) Design, implement and administer Windows systems and environments with deep understanding of DHCP / DNS, Active Directory and Group Policy. Working in a Cloud first environment with focus on providing services to users from any location. Exchange online administration and troubleshooting. Administer email security proxy technology such as Mimecast. Networking skills with an understanding of typical TCP/ UDP ports and the ability to test for required firewall changes. Design, implement and administer routine scripts with PowerShell. Promote the vision of a Cloud / design supporting a HA environment. Maintain internal security standards, administering and developing internal antivirus, DLP and authentication software and hardware technology. Explore and evaluate new techniques and tools. You will be required to be flexible, supporting ongoing and future enhancement projects and initiatives, and participate in a 24/7, 365-day rota for on-call support. Automation of processes and daily routines Technologies: - Active Directory - Azure - Cloud - Firewall - HTTP - Office 365 - PowerShell - REST - Security - TCP/IP - VMware - Windows More: Senior Microsoft 365 Digital Workplace Engineer Online Gaming Gibraltar SRGEurope have been appointed to recruit a skilled and talented Senior Microsoft 365 Digital Workplace Engineer. In this role based in our client's fantastic offices in the heart of Gibraltar, you will join our team of skilled professionals. Our clients are a household name within the Online Gaming and Sports Betting sector, and are expanding their brand and scaling their teams rapidly throughout 2022. They offer a relaxed, yet hard-working international work environment and they are looking for a career driven, like-minded team player, that is motivated to ensure delivery of the best customer experience across all our clients product verticals. If you are an experienced Senior Microsoft 365 Digital Workplace Engineer then this is the opportunity for you. What's on Offer? A fantastic collaborative work environment in an excellent location. Private Healthcare that begins on day one and the option to add family members. A Pension Plan after successfully completing probation. Free language classes and wellness coaching. Discounts for several restaurants along with subsidised gym memberships. A comprehensive relocation package. What you will be doing: Maintaining company VMware clusters (Corporate and Production) Design, implement and administer Windows systems and environments with deep understanding of DHCP / DNS, Active Directory and Group Policy. Working in a Cloud first environment with focus on providing services to users from any location. Exchange online administration and troubleshooting. Administer email security proxy technology such as Mimecast. Networking skills with an understanding of typical TCP/ UDP ports and the ability to test for required firewall changes. Design, implement and administer routine scripts with PowerShell. Promote the vision of a Cloud / design supporting a HA environment. Maintain internal security standards, administering and developing internal antivirus, DLP and authentication software and hardware technology. Explore and evaluate new techniques and tools. You will be required to be flexible, supporting ongoing and future enhancement projects and initiatives, and participate in a 24/7, 365-day rota for on-call support. Automation of processes and daily routines The Essentials: 5+ years' experience in Systems Administration. A Bachelor's degree in Computer Science is advantageous Experience with full life-cycle engineering (design, test, commission, administration). Proficient with Windows system administration, including Server, storage, networks, and software. Strong Skills in VMware vSphere, vCenter and ESXi Working knowledge of fundamental protocols (e.g. TCP/IP, HTTP, DNS). Working experience with continuous integration/continuous development. Highly motivated to embrace and promote High Availability. Strong focus on efficiency, simplicity and maintainability. Ability to prioritise tasks and work independently. Strong troubleshooting and problem solving skills. Ability to work under pressure. An amazing attention to detail. Essential skills VMware ESXi 6.7 - 7.0 Windows Server 2016 - 2019 In depth knowledge of Active Directory and Group Policy administration In depth knowledge of DHCP and DNS administration In depth knowledge of Intune and Cloud client management Manging and administrating Azure Exchange Online Full Administration. Office 365 Administration Experience with cloud architectures. Flexible team player.
18/09/2022
Full time
Salary 50,000 - 80,000 GBP per year Requirements: - 5+ years' experience in Systems Administration. A Bachelor's degree in Computer Science is advantageous Experience with full life-cycle engineering (design, test, commission, administration). Proficient with Windows system administration, including Server, storage, networks, and software. Strong Skills in VMware vSphere, vCenter and ESXi Working knowledge of fundamental protocols (e.g. TCP/IP, HTTP, DNS). Working experience with continuous integration/continuous development. Highly motivated to embrace and promote High Availability. Strong focus on efficiency, simplicity and maintainability. Ability to prioritise tasks and work independently. Strong troubleshooting and problem solving skills. Ability to work under pressure. An amazing attention to detail. Responsibilities: - Maintaining company VMware clusters (Corporate and Production) Design, implement and administer Windows systems and environments with deep understanding of DHCP / DNS, Active Directory and Group Policy. Working in a Cloud first environment with focus on providing services to users from any location. Exchange online administration and troubleshooting. Administer email security proxy technology such as Mimecast. Networking skills with an understanding of typical TCP/ UDP ports and the ability to test for required firewall changes. Design, implement and administer routine scripts with PowerShell. Promote the vision of a Cloud / design supporting a HA environment. Maintain internal security standards, administering and developing internal antivirus, DLP and authentication software and hardware technology. Explore and evaluate new techniques and tools. You will be required to be flexible, supporting ongoing and future enhancement projects and initiatives, and participate in a 24/7, 365-day rota for on-call support. Automation of processes and daily routines Technologies: - Active Directory - Azure - Cloud - Firewall - HTTP - Office 365 - PowerShell - REST - Security - TCP/IP - VMware - Windows More: Senior Microsoft 365 Digital Workplace Engineer Online Gaming Gibraltar SRGEurope have been appointed to recruit a skilled and talented Senior Microsoft 365 Digital Workplace Engineer. In this role based in our client's fantastic offices in the heart of Gibraltar, you will join our team of skilled professionals. Our clients are a household name within the Online Gaming and Sports Betting sector, and are expanding their brand and scaling their teams rapidly throughout 2022. They offer a relaxed, yet hard-working international work environment and they are looking for a career driven, like-minded team player, that is motivated to ensure delivery of the best customer experience across all our clients product verticals. If you are an experienced Senior Microsoft 365 Digital Workplace Engineer then this is the opportunity for you. What's on Offer? A fantastic collaborative work environment in an excellent location. Private Healthcare that begins on day one and the option to add family members. A Pension Plan after successfully completing probation. Free language classes and wellness coaching. Discounts for several restaurants along with subsidised gym memberships. A comprehensive relocation package. What you will be doing: Maintaining company VMware clusters (Corporate and Production) Design, implement and administer Windows systems and environments with deep understanding of DHCP / DNS, Active Directory and Group Policy. Working in a Cloud first environment with focus on providing services to users from any location. Exchange online administration and troubleshooting. Administer email security proxy technology such as Mimecast. Networking skills with an understanding of typical TCP/ UDP ports and the ability to test for required firewall changes. Design, implement and administer routine scripts with PowerShell. Promote the vision of a Cloud / design supporting a HA environment. Maintain internal security standards, administering and developing internal antivirus, DLP and authentication software and hardware technology. Explore and evaluate new techniques and tools. You will be required to be flexible, supporting ongoing and future enhancement projects and initiatives, and participate in a 24/7, 365-day rota for on-call support. Automation of processes and daily routines The Essentials: 5+ years' experience in Systems Administration. A Bachelor's degree in Computer Science is advantageous Experience with full life-cycle engineering (design, test, commission, administration). Proficient with Windows system administration, including Server, storage, networks, and software. Strong Skills in VMware vSphere, vCenter and ESXi Working knowledge of fundamental protocols (e.g. TCP/IP, HTTP, DNS). Working experience with continuous integration/continuous development. Highly motivated to embrace and promote High Availability. Strong focus on efficiency, simplicity and maintainability. Ability to prioritise tasks and work independently. Strong troubleshooting and problem solving skills. Ability to work under pressure. An amazing attention to detail. Essential skills VMware ESXi 6.7 - 7.0 Windows Server 2016 - 2019 In depth knowledge of Active Directory and Group Policy administration In depth knowledge of DHCP and DNS administration In depth knowledge of Intune and Cloud client management Manging and administrating Azure Exchange Online Full Administration. Office 365 Administration Experience with cloud architectures. Flexible team player.
About the Team
We are Future, a global multi-platform media company with big ambitions and the talent to bring them to life. Together, we connect people to their passions through the high-quality content we create and the innovative technology we pioneer.
We’re the name behind award-winning brands in specialist sectors like technology, gaming & entertainment, music, creative & photography, field sports, knowledge and home interest. Specialists in our field and passionate about what we do, every year we attract millions of consumers to our websites, magazines, events and social spaces.
Future’s Technology department has been instrumental in the company’s success over recent years and is vital to Future’s continued growth and disruption of the digital publishing industry.
As part of the strategy around GoComapre’s acquisition by Future we’re putting in a technology roadmap for re-platforming our domain around an API first, cloud based serverless architecture to become the PCW leading service. This is part of our plan to broaden the scope from the GoCompare brand.
Job Purpose
As Senior Tech Lead, you will be part of the senior engineering leadership team. Your focus will be on leading a team of engineers and working within the wider engineering team to drive the technical direction of the platform.
In this role Tech Leads and Senior Engineers will look to your experience and detailed product knowledge to progress our re-platforming in a meaningful and quantifiable way.
In this role you will be jointly responsible for the direction of the architecture, software delivery and leadership of the team. You will be influential in the wider team decision making for resolving technical debt & solution delivery.
You will set requirements which determine the technical specification of new features and services, as well as ensure that the team consistently maintain and improve the existing codebase. You will ensure that Tech Leads and Senior Engineers make changes that are scalable, tested, and well structured in line with industry best practices.
Working closely with Engineering, Product, UX, QA and Project Management (PMO) teams you will ensure that all applications integrate reliably. You will also be expected to lead & mentor Tech Leads, Junior, Mid and Senior Engineers contributing to their growth, knowledge, and reviewing their code.
In this role your time will be predominantly scoping, meeting and guiding your teams. The role will be split 80:20, where there is an expectation that for 20% of your time you are able to be hands-on, contributing to the re-platforming of our service.
You will be responsible for delegating tasks and working with other Tech Leads & Senior Tech Leads / Directors of Engineering to ensure that the business / tech priorities are respected.
Key Responsibilities
In collaboration with other Senior Tech Leads, Tech Leads and Engineers you will ensure your team’s code is well scoped, monitored, documented and testable.
You will be responsible for the code quality of your teams, ensuring that the code is maintainable and extensible.
You will lead on tracing bugs across the stack and ensuring that suitable tests are set up to avoid future regressions. And work closely with QA to ensure the risk of future occurrences is reduced.
You will work to guide your teams in how to review both their own code and other developers’ before it goes through a final QA process and into production.
You will ensure that your team members are working efficiently and delivering to the best of their ability.
You will communicate effectively with the wider business and be able to critically assess product requirements and solutions.
You will keep up to date with the latest approaches to development and be able to argue for appropriate technology to be added to the stack.
You will participate in regular hack days, using cutting edge tech to prototype innovative approaches to business/technical goals.
As the senior tech lead you are required to support and help develop more junior members of staff both via code review/direction and mentoring.
You will nurture the professional development of your team members through regular 1:1s, coaching and supporting their career development.
You will line manage Tech Lead(s) and will ultimately be responsible for the underlying teams under the direction of the Tech Lead(s) within your remit.
09/11/2021
Full time
About the Team
We are Future, a global multi-platform media company with big ambitions and the talent to bring them to life. Together, we connect people to their passions through the high-quality content we create and the innovative technology we pioneer.
We’re the name behind award-winning brands in specialist sectors like technology, gaming & entertainment, music, creative & photography, field sports, knowledge and home interest. Specialists in our field and passionate about what we do, every year we attract millions of consumers to our websites, magazines, events and social spaces.
Future’s Technology department has been instrumental in the company’s success over recent years and is vital to Future’s continued growth and disruption of the digital publishing industry.
As part of the strategy around GoComapre’s acquisition by Future we’re putting in a technology roadmap for re-platforming our domain around an API first, cloud based serverless architecture to become the PCW leading service. This is part of our plan to broaden the scope from the GoCompare brand.
Job Purpose
As Senior Tech Lead, you will be part of the senior engineering leadership team. Your focus will be on leading a team of engineers and working within the wider engineering team to drive the technical direction of the platform.
In this role Tech Leads and Senior Engineers will look to your experience and detailed product knowledge to progress our re-platforming in a meaningful and quantifiable way.
In this role you will be jointly responsible for the direction of the architecture, software delivery and leadership of the team. You will be influential in the wider team decision making for resolving technical debt & solution delivery.
You will set requirements which determine the technical specification of new features and services, as well as ensure that the team consistently maintain and improve the existing codebase. You will ensure that Tech Leads and Senior Engineers make changes that are scalable, tested, and well structured in line with industry best practices.
Working closely with Engineering, Product, UX, QA and Project Management (PMO) teams you will ensure that all applications integrate reliably. You will also be expected to lead & mentor Tech Leads, Junior, Mid and Senior Engineers contributing to their growth, knowledge, and reviewing their code.
In this role your time will be predominantly scoping, meeting and guiding your teams. The role will be split 80:20, where there is an expectation that for 20% of your time you are able to be hands-on, contributing to the re-platforming of our service.
You will be responsible for delegating tasks and working with other Tech Leads & Senior Tech Leads / Directors of Engineering to ensure that the business / tech priorities are respected.
Key Responsibilities
In collaboration with other Senior Tech Leads, Tech Leads and Engineers you will ensure your team’s code is well scoped, monitored, documented and testable.
You will be responsible for the code quality of your teams, ensuring that the code is maintainable and extensible.
You will lead on tracing bugs across the stack and ensuring that suitable tests are set up to avoid future regressions. And work closely with QA to ensure the risk of future occurrences is reduced.
You will work to guide your teams in how to review both their own code and other developers’ before it goes through a final QA process and into production.
You will ensure that your team members are working efficiently and delivering to the best of their ability.
You will communicate effectively with the wider business and be able to critically assess product requirements and solutions.
You will keep up to date with the latest approaches to development and be able to argue for appropriate technology to be added to the stack.
You will participate in regular hack days, using cutting edge tech to prototype innovative approaches to business/technical goals.
As the senior tech lead you are required to support and help develop more junior members of staff both via code review/direction and mentoring.
You will nurture the professional development of your team members through regular 1:1s, coaching and supporting their career development.
You will line manage Tech Lead(s) and will ultimately be responsible for the underlying teams under the direction of the Tech Lead(s) within your remit.
IT Network Support Engineer with experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills is required for an Academy Trust based in Waterlooville, Hampshire. SALARY: £21,403 per annum LOCATION: Waterlooville, Hampshire JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm (52 weeks per year) APPLICATION PROCESS: We will be emailing over an application form to complete. Please keep an eye out for our email. JOB OVERVIEW We have a fantastic new job opportunity for an IT Network Support Engineerwith experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills. Working as the IT Network Support Engineer you will be responsible for ensuring that support incidents, questions and requests for change are recorded, and take responsibility for meeting customers' expectations by either resolving support requests or escalating where appropriate. As the IT Network Support Engineer you will join a fantastic team in a varied role where you will be expected to be adaptable, learn quickly and contribute your ideas. The Academy Trust support nearly 2000 users across two schools and are incrementally migrating from on premise services to cloud based services hosted in Microsoft Azure. DUTIES Your duties and responsibilities as the IT Network Support Engineer will include: IT Support Helpdesk Monitor the ticket recording system, emails, and walkie-talkie radios for support requests Proactively resolve support incidents quickly and efficiently Communicate effectively by telephone, email, in face-to-face discussions, or in online meetings Keep users informed about progress If necessary, escalate support incidents to the Senior IT Technician or Technical Services Manager Asset Management Maintain the IT estate, which is primarily based on Hyper-V virtualised Microsoft Servers and Windows 10 clients Help to install new equipment and software using standard tools Configure new equipment and re-purpose existing hardware Accurately maintain the equipment inventory Install and configure software on client machines/servers Maintain audio/visual equipment, such as classroom projectors/speakers and interactive panels Work with suppliers to submit warranty claims Network Maintenance The academy benefits from up-to-date HP/Aruba network infrastructure, including core and edge switches and wireless access points. They have physical servers running Hyper-V in both production and disaster recovery and have Veeam backup in operation. This role will include: Troubleshooting printers Resolving user account/password issues Connecting devices to the wireless network Maintain the user database (Active Directory) to ensure it is up to date, accurate and secure Maintain network security by ensuring latest Windows patches are applied and anti-virus updates are installed Maintenance of firewall policies for security and to ensure a safe browsing environment for users Maintain the school network build image for desktops and laptops to ensure it is up to date. This includes importing driver packages, adding/removing software, and editing task sequences. This is currently based on WDS, but they also use InTune and may move to AutoPilot in the future Maintain group policies for all school devices and users for optimal, secure computer use Install and configure network switches when required (including both physical mounting and configuring the networking/VLANs on each switch) CANDIDATE REQUIREMENTS Essential 5 GCSEs (or equivalent) A* - C including English and Maths Experienced in troubleshooting Windows 10, Windows Server 2016, and Microsoft Office A good working knowledge of network management Ideally, you will either have finished (or close to finishing) a Level 4 Apprenticeship in Network Engineering or similar, or have gained a degree in an IT discipline with a significant element of network engineering (or equivalent experience) Excellent fault finding and diagnostic skills Excellent organisational and administrative skills Ability to work with other staff as a team Real interest and natural enthusiasm for working within IT, with a keen interest in computer technology and IT generally A desire to aim for a continual improvement in service, management, and maintenance of IT Services Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Ability to meet deadlines Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks APPLICATION PROCESS We will be emailing over an application form to complete. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P7252 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Waterlooville, Hampshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency
07/10/2021
Full time
IT Network Support Engineer with experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills is required for an Academy Trust based in Waterlooville, Hampshire. SALARY: £21,403 per annum LOCATION: Waterlooville, Hampshire JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm (52 weeks per year) APPLICATION PROCESS: We will be emailing over an application form to complete. Please keep an eye out for our email. JOB OVERVIEW We have a fantastic new job opportunity for an IT Network Support Engineerwith experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills. Working as the IT Network Support Engineer you will be responsible for ensuring that support incidents, questions and requests for change are recorded, and take responsibility for meeting customers' expectations by either resolving support requests or escalating where appropriate. As the IT Network Support Engineer you will join a fantastic team in a varied role where you will be expected to be adaptable, learn quickly and contribute your ideas. The Academy Trust support nearly 2000 users across two schools and are incrementally migrating from on premise services to cloud based services hosted in Microsoft Azure. DUTIES Your duties and responsibilities as the IT Network Support Engineer will include: IT Support Helpdesk Monitor the ticket recording system, emails, and walkie-talkie radios for support requests Proactively resolve support incidents quickly and efficiently Communicate effectively by telephone, email, in face-to-face discussions, or in online meetings Keep users informed about progress If necessary, escalate support incidents to the Senior IT Technician or Technical Services Manager Asset Management Maintain the IT estate, which is primarily based on Hyper-V virtualised Microsoft Servers and Windows 10 clients Help to install new equipment and software using standard tools Configure new equipment and re-purpose existing hardware Accurately maintain the equipment inventory Install and configure software on client machines/servers Maintain audio/visual equipment, such as classroom projectors/speakers and interactive panels Work with suppliers to submit warranty claims Network Maintenance The academy benefits from up-to-date HP/Aruba network infrastructure, including core and edge switches and wireless access points. They have physical servers running Hyper-V in both production and disaster recovery and have Veeam backup in operation. This role will include: Troubleshooting printers Resolving user account/password issues Connecting devices to the wireless network Maintain the user database (Active Directory) to ensure it is up to date, accurate and secure Maintain network security by ensuring latest Windows patches are applied and anti-virus updates are installed Maintenance of firewall policies for security and to ensure a safe browsing environment for users Maintain the school network build image for desktops and laptops to ensure it is up to date. This includes importing driver packages, adding/removing software, and editing task sequences. This is currently based on WDS, but they also use InTune and may move to AutoPilot in the future Maintain group policies for all school devices and users for optimal, secure computer use Install and configure network switches when required (including both physical mounting and configuring the networking/VLANs on each switch) CANDIDATE REQUIREMENTS Essential 5 GCSEs (or equivalent) A* - C including English and Maths Experienced in troubleshooting Windows 10, Windows Server 2016, and Microsoft Office A good working knowledge of network management Ideally, you will either have finished (or close to finishing) a Level 4 Apprenticeship in Network Engineering or similar, or have gained a degree in an IT discipline with a significant element of network engineering (or equivalent experience) Excellent fault finding and diagnostic skills Excellent organisational and administrative skills Ability to work with other staff as a team Real interest and natural enthusiasm for working within IT, with a keen interest in computer technology and IT generally A desire to aim for a continual improvement in service, management, and maintenance of IT Services Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Ability to meet deadlines Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks APPLICATION PROCESS We will be emailing over an application form to complete. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P7252 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Waterlooville, Hampshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency
Citi's technology team is growing at lightning speed, and we're looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe - we're changing the way people bank and how the world does business. Citi's technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi's unmatched globality and vast expertise. Success Profile As the world's most global bank, Citi gives you the tools to be a trailblazer. We're not just building technology, we're building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us! Creative Analytical Collaborative Productive Adaptable Relationship Expertise Glassdoor Reviews "Excellent technologists. Great vision of bringing the financial services industry into the 2020. Great place to work for work-life balance." Senior Applications Development Manager, New York, NY "Great Intern experience, great pay and solid opportunity to end up being a full time after the end of the internship program." Summer Technology Analyst "I had a great learning experience, good work environment and excellent coworkers. Had the opportunity to escalate my way to the highest position available in my area within 3 years" AVP Operations & Technology, San Juan PR "Globally diverse and technologically progressive" Director of Software Development, Warren NJ Responsibilities You're the brains behind our work. You're ready to bring your knowledge from the classroom to the boardroom, and Citi wants to help you get there. Whether it's honing your skills or building your network, we know that success can't come without growth. Our programmes equip you with the knowledge and training you need to play a valuable role on your team, and establish a long-term career here. At Citi, we value internal mobility, and career growth is not a question of if, but when. Citi's Enterprise Infrastructure Operations & Technology (EIO&T) group is looking for Analysts to join its rotational Analyst Program. The Full Time Analyst position is a two-year rotational program with a variety of different tracks available. The program starts with an initial intensive orientation where you will learn more about our business, strategy, and shared vision. As one of the principal players in the world's financial markets, Citi is involved in conducting millions of trading events every day. We have a responsibility to the financial regulators, our clients and ourselves to identify and prevent fraudulent, malicious or erroneous behaviour. Global Functions Technology is responsible for providing and delivering end-to-end design, application development, production support, as well as, infrastructure management to the Global Functions across Citi's lines of business and regions, which include Compliance, Finance, Risk, Human Resources, Control, Procurement & Payables, Legal, Internal Fraud, Global Public Affairs, Corporate Realty and General Services. Our global technology platforms capture and manage customer, market, transaction and accounting data, and we are the backbone for producing reporting for our managers, customers and regulators. Your time here will look something like this... During their two years in the program, analysts will build the necessary professional skills for future leadership positions by participating in two rotations, Analyst assignments change each year based on the business needs of each EIO&T group. Below are some examples of assignments: * Cyber Security data analysis * Data Protection analysis * Software Development (wide variety) * Product & Project Management * Private & Hybrid Cloud Design * Converting raw data into intelligence * Performing web and mobile application testing and scans * Identifying defects in online tools * Creating dashboards and scorecards to summarize data * Provide an overview of sourcing processes to senior level management * Automating analytical processes * Advanced Analytics projects * API Development & Integration * DevOps - Continuous Integration and Continuous Deployment We provide you with the knowledge and skills you need to succeed. Here at Citi, rotational programs are intended to help you build a broad skillset and accelerate your career growth by gaining exposure to more than one role. Our rotational program will help you discover the best fit for your skills and long-term career goals at Citi. Upon completion of the Program, top-performing Analysts are eligible for promotion. Analysts are hired into roles to perform jobs at the highest levels while continuously seeking ways to improve and innovate. Each analyst works in a highly collaborative environment to ensure that processes are implemented and utilized to facilitate peak operational functionality at Citi. Through ongoing professional and technical training and networking and mentoring opportunities, analysts build the necessary professional skills for future leadership positions within Citi O&T. EIO&T Analysts will join an intensive training program upon joining the firm, where they will receive in-depth education on a variety of these topics to learn the fundamentals of the Analyst role, as well as the nuances of Citi's culture. We want to hear from you if... * You pursuing a Bachelor's degree in any discipline * Preferred disciplines include: Computer Science, Engineering, another analytical or technical-related degree * You have an interest working in a high tech global technology environment and have a fundamental understanding of technologies, including by not limited to programing languages (C++, Java, etc.), application development, or basic concepts of relational databases. You are committed to personal growth and career development, and a desire to be successful in a team working environment * You are in your final year of university or have graduated and on track for a minimum 2:1 Who we think will be a great fit... Extensive work experience is not a requirement, but dedication to learning and a true passion for the business are vital. As industries all over the globe continue to restructure and grow, we are hiring professionals who have a global perspective on the future of banking, and want to make an impact on the corporate level. We value diversity and so do you. We'll also be looking for the following: * Commitment to personal growth and career development, a strong desire to learn, and success in team environments * Knowledge of the global or domestic business landscape (a plus but not required) * Strong communication, planning, and organizational skills * Analytical and quantitative skills * Unquestioned commitment to integrity and ethical decision-making * Collaborators who are quick to seek the help of colleagues and recognize the value of teamwork, support, and mutual assistance * Enthusiastic leaders * Innovators who can think creatively and beyond the limits of a position or process * A client focused mindset with a goal of providing continuous improvement Applications will close on the 15th October 2021. We will begin to review applications before the deadline and therefore encourage you to apply as soon as possible. Successful candidates will be offered a competitive salary. The role will be based at 33 Canada Square Canary Wharf - London, E14 5LB, United Kingdom. Citi is an Equal Opportunities Employer
01/10/2021
Full time
Citi's technology team is growing at lightning speed, and we're looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe - we're changing the way people bank and how the world does business. Citi's technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi's unmatched globality and vast expertise. Success Profile As the world's most global bank, Citi gives you the tools to be a trailblazer. We're not just building technology, we're building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us! Creative Analytical Collaborative Productive Adaptable Relationship Expertise Glassdoor Reviews "Excellent technologists. Great vision of bringing the financial services industry into the 2020. Great place to work for work-life balance." Senior Applications Development Manager, New York, NY "Great Intern experience, great pay and solid opportunity to end up being a full time after the end of the internship program." Summer Technology Analyst "I had a great learning experience, good work environment and excellent coworkers. Had the opportunity to escalate my way to the highest position available in my area within 3 years" AVP Operations & Technology, San Juan PR "Globally diverse and technologically progressive" Director of Software Development, Warren NJ Responsibilities You're the brains behind our work. You're ready to bring your knowledge from the classroom to the boardroom, and Citi wants to help you get there. Whether it's honing your skills or building your network, we know that success can't come without growth. Our programmes equip you with the knowledge and training you need to play a valuable role on your team, and establish a long-term career here. At Citi, we value internal mobility, and career growth is not a question of if, but when. Citi's Enterprise Infrastructure Operations & Technology (EIO&T) group is looking for Analysts to join its rotational Analyst Program. The Full Time Analyst position is a two-year rotational program with a variety of different tracks available. The program starts with an initial intensive orientation where you will learn more about our business, strategy, and shared vision. As one of the principal players in the world's financial markets, Citi is involved in conducting millions of trading events every day. We have a responsibility to the financial regulators, our clients and ourselves to identify and prevent fraudulent, malicious or erroneous behaviour. Global Functions Technology is responsible for providing and delivering end-to-end design, application development, production support, as well as, infrastructure management to the Global Functions across Citi's lines of business and regions, which include Compliance, Finance, Risk, Human Resources, Control, Procurement & Payables, Legal, Internal Fraud, Global Public Affairs, Corporate Realty and General Services. Our global technology platforms capture and manage customer, market, transaction and accounting data, and we are the backbone for producing reporting for our managers, customers and regulators. Your time here will look something like this... During their two years in the program, analysts will build the necessary professional skills for future leadership positions by participating in two rotations, Analyst assignments change each year based on the business needs of each EIO&T group. Below are some examples of assignments: * Cyber Security data analysis * Data Protection analysis * Software Development (wide variety) * Product & Project Management * Private & Hybrid Cloud Design * Converting raw data into intelligence * Performing web and mobile application testing and scans * Identifying defects in online tools * Creating dashboards and scorecards to summarize data * Provide an overview of sourcing processes to senior level management * Automating analytical processes * Advanced Analytics projects * API Development & Integration * DevOps - Continuous Integration and Continuous Deployment We provide you with the knowledge and skills you need to succeed. Here at Citi, rotational programs are intended to help you build a broad skillset and accelerate your career growth by gaining exposure to more than one role. Our rotational program will help you discover the best fit for your skills and long-term career goals at Citi. Upon completion of the Program, top-performing Analysts are eligible for promotion. Analysts are hired into roles to perform jobs at the highest levels while continuously seeking ways to improve and innovate. Each analyst works in a highly collaborative environment to ensure that processes are implemented and utilized to facilitate peak operational functionality at Citi. Through ongoing professional and technical training and networking and mentoring opportunities, analysts build the necessary professional skills for future leadership positions within Citi O&T. EIO&T Analysts will join an intensive training program upon joining the firm, where they will receive in-depth education on a variety of these topics to learn the fundamentals of the Analyst role, as well as the nuances of Citi's culture. We want to hear from you if... * You pursuing a Bachelor's degree in any discipline * Preferred disciplines include: Computer Science, Engineering, another analytical or technical-related degree * You have an interest working in a high tech global technology environment and have a fundamental understanding of technologies, including by not limited to programing languages (C++, Java, etc.), application development, or basic concepts of relational databases. You are committed to personal growth and career development, and a desire to be successful in a team working environment * You are in your final year of university or have graduated and on track for a minimum 2:1 Who we think will be a great fit... Extensive work experience is not a requirement, but dedication to learning and a true passion for the business are vital. As industries all over the globe continue to restructure and grow, we are hiring professionals who have a global perspective on the future of banking, and want to make an impact on the corporate level. We value diversity and so do you. We'll also be looking for the following: * Commitment to personal growth and career development, a strong desire to learn, and success in team environments * Knowledge of the global or domestic business landscape (a plus but not required) * Strong communication, planning, and organizational skills * Analytical and quantitative skills * Unquestioned commitment to integrity and ethical decision-making * Collaborators who are quick to seek the help of colleagues and recognize the value of teamwork, support, and mutual assistance * Enthusiastic leaders * Innovators who can think creatively and beyond the limits of a position or process * A client focused mindset with a goal of providing continuous improvement Applications will close on the 15th October 2021. We will begin to review applications before the deadline and therefore encourage you to apply as soon as possible. Successful candidates will be offered a competitive salary. The role will be based at 33 Canada Square Canary Wharf - London, E14 5LB, United Kingdom. Citi is an Equal Opportunities Employer
