Based in North Wales, join a leading European manufacturing organisation renowned for innovative technologies and award-winning operations. Support IT infrastructure, develop bespoke software solutions, and help drive digital transformation initiatives. BASIC SALARY: £35,000 BENEFITS: Early finish on Friday's - c20 x Friday's off per year! Enhanced employer pension contributions Reduced gym memberships Health cash back scheme Employee assistance programme Subsidised on site canteen LOCATION: You'll be working from our office based in Wrexham. COMMUTABLE LOCATIONS: Chester, Deeside, Oswestry, Ellesmere, Whitchurch, Crewe, Shrewsbury, Mold, Rhyl, Market Drayton, Nantwich, Runcorn, Liverpool JOB DESCRIPTION: IT Engineer - Manufacturing This IT Engineer is a key role supporting the IT department in a leading manufacturing company. You will maintain IT infrastructure, provide support to local and remote users, and contribute to software development and digital transformation projects. KEY RESPONSIBILITIES: IT Engineer - Manufacturing As our IT Engineer, you will: Provide IT support and day-to-day maintenance of systems for all users Manage servers (Windows & Ubuntu), Active Directory, virtual machines, backups, and IT documentation Support Microsoft 365, Windows operating systems, and network devices (switches, firewalls, printers, laptops/desktops) Assist with software installation, network management, and IT security initiatives Develop IT solutions using languages such as PHP, Python, C#.net core, Laravel, and maintain databases (SQL Server & MySQL) Generate reports and maintain BI dashboards from company IT systems PERSON SPECIFICATION: IT Engineer - Manufacturing In order to be successful as our IT Engineer, you will have a passion for IT, problem solving and continuous learning, along with excellent communication skills and the ability to explain complex IT issues in simple terms. You will also: Have a HNC / HND or degree in IT, Software Development, or related field Be experienced in IT or software development roles Possess a strong understanding of IT infrastructure, network protocols, and IT security principle Have experience with Windows Server, virtual desktops, SSH, cloud-based management tools, Jira, Confluence, GitHub, and BI reporting tools THE COMPANY: We manufacture top of the range products from office printers, to industrial machining centres. We have won awards for our carbon neutral recycling facilities in Europe. We invest in our staff and promote growth within our business. PROSPECTS: As an international business, we offer the opportunity to work across the globe and support progression within the company. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: IT Engineer, IT Support Engineer, Infrastructure Engineer, Network Engineer, Software Developer, or Technical Support Analyst - Windows Server, Ubuntu, Active Directory, VMware/vSphere, SQL Server, MySQL, Microsoft 365, Azure, Fortinet, Cisco Meraki, PHP, Python, C#.NET Core, Laravel, Jira, Confluence, GitHub, BI reporting tools, and IT security systems. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: SM18393, Wallace Hind Selection
12/02/2026
Full time
Based in North Wales, join a leading European manufacturing organisation renowned for innovative technologies and award-winning operations. Support IT infrastructure, develop bespoke software solutions, and help drive digital transformation initiatives. BASIC SALARY: £35,000 BENEFITS: Early finish on Friday's - c20 x Friday's off per year! Enhanced employer pension contributions Reduced gym memberships Health cash back scheme Employee assistance programme Subsidised on site canteen LOCATION: You'll be working from our office based in Wrexham. COMMUTABLE LOCATIONS: Chester, Deeside, Oswestry, Ellesmere, Whitchurch, Crewe, Shrewsbury, Mold, Rhyl, Market Drayton, Nantwich, Runcorn, Liverpool JOB DESCRIPTION: IT Engineer - Manufacturing This IT Engineer is a key role supporting the IT department in a leading manufacturing company. You will maintain IT infrastructure, provide support to local and remote users, and contribute to software development and digital transformation projects. KEY RESPONSIBILITIES: IT Engineer - Manufacturing As our IT Engineer, you will: Provide IT support and day-to-day maintenance of systems for all users Manage servers (Windows & Ubuntu), Active Directory, virtual machines, backups, and IT documentation Support Microsoft 365, Windows operating systems, and network devices (switches, firewalls, printers, laptops/desktops) Assist with software installation, network management, and IT security initiatives Develop IT solutions using languages such as PHP, Python, C#.net core, Laravel, and maintain databases (SQL Server & MySQL) Generate reports and maintain BI dashboards from company IT systems PERSON SPECIFICATION: IT Engineer - Manufacturing In order to be successful as our IT Engineer, you will have a passion for IT, problem solving and continuous learning, along with excellent communication skills and the ability to explain complex IT issues in simple terms. You will also: Have a HNC / HND or degree in IT, Software Development, or related field Be experienced in IT or software development roles Possess a strong understanding of IT infrastructure, network protocols, and IT security principle Have experience with Windows Server, virtual desktops, SSH, cloud-based management tools, Jira, Confluence, GitHub, and BI reporting tools THE COMPANY: We manufacture top of the range products from office printers, to industrial machining centres. We have won awards for our carbon neutral recycling facilities in Europe. We invest in our staff and promote growth within our business. PROSPECTS: As an international business, we offer the opportunity to work across the globe and support progression within the company. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: IT Engineer, IT Support Engineer, Infrastructure Engineer, Network Engineer, Software Developer, or Technical Support Analyst - Windows Server, Ubuntu, Active Directory, VMware/vSphere, SQL Server, MySQL, Microsoft 365, Azure, Fortinet, Cisco Meraki, PHP, Python, C#.NET Core, Laravel, Jira, Confluence, GitHub, BI reporting tools, and IT security systems. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: SM18393, Wallace Hind Selection
Based in North Wales, join a leading European manufacturing organisation renowned for innovative technologies and award-winning operations. Support IT infrastructure, develop bespoke software solutions, and help drive digital transformation initiatives. BASIC SALARY: £35,000 BENEFITS: Early finish on Friday's - c20 x Friday's off per year! Enhanced employer pension contributions Reduced gym memberships Health cash back scheme Employee assistance programme Subsidised on site canteen LOCATION: You'll be working from our office based in Wrexham. COMMUTABLE LOCATIONS: Chester, Deeside, Oswestry, Ellesmere, Whitchurch, Crewe, Shrewsbury, Mold, Rhyl, Market Drayton, Nantwich, Runcorn, Liverpool JOB DESCRIPTION: IT Engineer - Manufacturing This IT Engineer is a key role supporting the IT department in a leading manufacturing company. You will maintain IT infrastructure, provide support to local and remote users, and contribute to software development and digital transformation projects. KEY RESPONSIBILITIES: IT Engineer - Manufacturing As our IT Engineer, you will: Provide IT support and day-to-day maintenance of systems for all users Manage servers (Windows & Ubuntu), Active Directory, virtual machines, backups, and IT documentation Support Microsoft 365, Windows operating systems, and network devices (switches, firewalls, printers, laptops/desktops) Assist with software installation, network management, and IT security initiatives Develop IT solutions using languages such as PHP, Python, C#.net core, Laravel, and maintain databases (SQL Server & MySQL) Generate reports and maintain BI dashboards from company IT systems PERSON SPECIFICATION: IT Engineer - Manufacturing In order to be successful as our IT Engineer, you will have a passion for IT, problem solving and continuous learning, along with excellent communication skills and the ability to explain complex IT issues in simple terms. You will also: Have a HNC / HND or degree in IT, Software Development, or related field Be experienced in IT or software development roles Possess a strong understanding of IT infrastructure, network protocols, and IT security principle Have experience with Windows Server, virtual desktops, SSH, cloud-based management tools, Jira, Confluence, GitHub, and BI reporting tools THE COMPANY: We manufacture top of the range products from office printers, to industrial machining centres. We have won awards for our carbon neutral recycling facilities in Europe. We invest in our staff and promote growth within our business. PROSPECTS: As an international business, we offer the opportunity to work across the globe and support progression within the company. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: IT Engineer, IT Support Engineer, Infrastructure Engineer, Network Engineer, Software Developer, or Technical Support Analyst - Windows Server, Ubuntu, Active Directory, VMware/vSphere, SQL Server, MySQL, Microsoft 365, Azure, Fortinet, Cisco Meraki, PHP, Python, C#.NET Core, Laravel, Jira, Confluence, GitHub, BI reporting tools, and IT security systems. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: SM18393, Wallace Hind Selection
12/02/2026
Full time
Based in North Wales, join a leading European manufacturing organisation renowned for innovative technologies and award-winning operations. Support IT infrastructure, develop bespoke software solutions, and help drive digital transformation initiatives. BASIC SALARY: £35,000 BENEFITS: Early finish on Friday's - c20 x Friday's off per year! Enhanced employer pension contributions Reduced gym memberships Health cash back scheme Employee assistance programme Subsidised on site canteen LOCATION: You'll be working from our office based in Wrexham. COMMUTABLE LOCATIONS: Chester, Deeside, Oswestry, Ellesmere, Whitchurch, Crewe, Shrewsbury, Mold, Rhyl, Market Drayton, Nantwich, Runcorn, Liverpool JOB DESCRIPTION: IT Engineer - Manufacturing This IT Engineer is a key role supporting the IT department in a leading manufacturing company. You will maintain IT infrastructure, provide support to local and remote users, and contribute to software development and digital transformation projects. KEY RESPONSIBILITIES: IT Engineer - Manufacturing As our IT Engineer, you will: Provide IT support and day-to-day maintenance of systems for all users Manage servers (Windows & Ubuntu), Active Directory, virtual machines, backups, and IT documentation Support Microsoft 365, Windows operating systems, and network devices (switches, firewalls, printers, laptops/desktops) Assist with software installation, network management, and IT security initiatives Develop IT solutions using languages such as PHP, Python, C#.net core, Laravel, and maintain databases (SQL Server & MySQL) Generate reports and maintain BI dashboards from company IT systems PERSON SPECIFICATION: IT Engineer - Manufacturing In order to be successful as our IT Engineer, you will have a passion for IT, problem solving and continuous learning, along with excellent communication skills and the ability to explain complex IT issues in simple terms. You will also: Have a HNC / HND or degree in IT, Software Development, or related field Be experienced in IT or software development roles Possess a strong understanding of IT infrastructure, network protocols, and IT security principle Have experience with Windows Server, virtual desktops, SSH, cloud-based management tools, Jira, Confluence, GitHub, and BI reporting tools THE COMPANY: We manufacture top of the range products from office printers, to industrial machining centres. We have won awards for our carbon neutral recycling facilities in Europe. We invest in our staff and promote growth within our business. PROSPECTS: As an international business, we offer the opportunity to work across the globe and support progression within the company. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: IT Engineer, IT Support Engineer, Infrastructure Engineer, Network Engineer, Software Developer, or Technical Support Analyst - Windows Server, Ubuntu, Active Directory, VMware/vSphere, SQL Server, MySQL, Microsoft 365, Azure, Fortinet, Cisco Meraki, PHP, Python, C#.NET Core, Laravel, Jira, Confluence, GitHub, BI reporting tools, and IT security systems. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: SM18393, Wallace Hind Selection
Based in North Wales, join a leading European manufacturing organisation renowned for innovative technologies and award-winning operations. Support IT infrastructure, develop bespoke software solutions, and help drive digital transformation initiatives. BASIC SALARY: £35,000 BENEFITS: Early finish on Friday's - c20 x Friday's off per year! Enhanced employer pension contributions Reduced gym memberships Health cash back scheme Employee assistance programme Subsidised on site canteen LOCATION: You'll be working from our office based in Wrexham. COMMUTABLE LOCATIONS: Chester, Deeside, Oswestry, Ellesmere, Whitchurch, Crewe, Shrewsbury, Mold, Rhyl, Market Drayton, Nantwich, Runcorn, Liverpool JOB DESCRIPTION: IT Engineer - Manufacturing This IT Engineer is a key role supporting the IT department in a leading manufacturing company. You will maintain IT infrastructure, provide support to local and remote users, and contribute to software development and digital transformation projects. KEY RESPONSIBILITIES: IT Engineer - Manufacturing As our IT Engineer, you will: Provide IT support and day-to-day maintenance of systems for all users Manage servers (Windows & Ubuntu), Active Directory, virtual machines, backups, and IT documentation Support Microsoft 365, Windows operating systems, and network devices (switches, firewalls, printers, laptops/desktops) Assist with software installation, network management, and IT security initiatives Develop IT solutions using languages such as PHP, Python, C#.net core, Laravel, and maintain databases (SQL Server & MySQL) Generate reports and maintain BI dashboards from company IT systems PERSON SPECIFICATION: IT Engineer - Manufacturing In order to be successful as our IT Engineer, you will have a passion for IT, problem solving and continuous learning, along with excellent communication skills and the ability to explain complex IT issues in simple terms. You will also: Have a HNC / HND or degree in IT, Software Development, or related field Be experienced in IT or software development roles Possess a strong understanding of IT infrastructure, network protocols, and IT security principle Have experience with Windows Server, virtual desktops, SSH, cloud-based management tools, Jira, Confluence, GitHub, and BI reporting tools THE COMPANY: We manufacture top of the range products from office printers, to industrial machining centres. We have won awards for our carbon neutral recycling facilities in Europe. We invest in our staff and promote growth within our business. PROSPECTS: As an international business, we offer the opportunity to work across the globe and support progression within the company. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: IT Engineer, IT Support Engineer, Infrastructure Engineer, Network Engineer, Software Developer, or Technical Support Analyst - Windows Server, Ubuntu, Active Directory, VMware/vSphere, SQL Server, MySQL, Microsoft 365, Azure, Fortinet, Cisco Meraki, PHP, Python, C#.NET Core, Laravel, Jira, Confluence, GitHub, BI reporting tools, and IT security systems. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: SM18393, Wallace Hind Selection
12/02/2026
Full time
Based in North Wales, join a leading European manufacturing organisation renowned for innovative technologies and award-winning operations. Support IT infrastructure, develop bespoke software solutions, and help drive digital transformation initiatives. BASIC SALARY: £35,000 BENEFITS: Early finish on Friday's - c20 x Friday's off per year! Enhanced employer pension contributions Reduced gym memberships Health cash back scheme Employee assistance programme Subsidised on site canteen LOCATION: You'll be working from our office based in Wrexham. COMMUTABLE LOCATIONS: Chester, Deeside, Oswestry, Ellesmere, Whitchurch, Crewe, Shrewsbury, Mold, Rhyl, Market Drayton, Nantwich, Runcorn, Liverpool JOB DESCRIPTION: IT Engineer - Manufacturing This IT Engineer is a key role supporting the IT department in a leading manufacturing company. You will maintain IT infrastructure, provide support to local and remote users, and contribute to software development and digital transformation projects. KEY RESPONSIBILITIES: IT Engineer - Manufacturing As our IT Engineer, you will: Provide IT support and day-to-day maintenance of systems for all users Manage servers (Windows & Ubuntu), Active Directory, virtual machines, backups, and IT documentation Support Microsoft 365, Windows operating systems, and network devices (switches, firewalls, printers, laptops/desktops) Assist with software installation, network management, and IT security initiatives Develop IT solutions using languages such as PHP, Python, C#.net core, Laravel, and maintain databases (SQL Server & MySQL) Generate reports and maintain BI dashboards from company IT systems PERSON SPECIFICATION: IT Engineer - Manufacturing In order to be successful as our IT Engineer, you will have a passion for IT, problem solving and continuous learning, along with excellent communication skills and the ability to explain complex IT issues in simple terms. You will also: Have a HNC / HND or degree in IT, Software Development, or related field Be experienced in IT or software development roles Possess a strong understanding of IT infrastructure, network protocols, and IT security principle Have experience with Windows Server, virtual desktops, SSH, cloud-based management tools, Jira, Confluence, GitHub, and BI reporting tools THE COMPANY: We manufacture top of the range products from office printers, to industrial machining centres. We have won awards for our carbon neutral recycling facilities in Europe. We invest in our staff and promote growth within our business. PROSPECTS: As an international business, we offer the opportunity to work across the globe and support progression within the company. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: IT Engineer, IT Support Engineer, Infrastructure Engineer, Network Engineer, Software Developer, or Technical Support Analyst - Windows Server, Ubuntu, Active Directory, VMware/vSphere, SQL Server, MySQL, Microsoft 365, Azure, Fortinet, Cisco Meraki, PHP, Python, C#.NET Core, Laravel, Jira, Confluence, GitHub, BI reporting tools, and IT security systems. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: SM18393, Wallace Hind Selection
Wallace Hind Selection LTD
Weston Rhyn, Shropshire
Based in North Wales, join a leading European manufacturing organisation renowned for innovative technologies and award-winning operations. Support IT infrastructure, develop bespoke software solutions, and help drive digital transformation initiatives. BASIC SALARY: £35,000 BENEFITS: Early finish on Friday's - c20 x Friday's off per year! Enhanced employer pension contributions Reduced gym memberships Health cash back scheme Employee assistance programme Subsidised on site canteen LOCATION: You'll be working from our office based in Wrexham. COMMUTABLE LOCATIONS: Chester, Deeside, Oswestry, Ellesmere, Whitchurch, Crewe, Shrewsbury, Mold, Rhyl, Market Drayton, Nantwich, Runcorn, Liverpool JOB DESCRIPTION: IT Engineer - Manufacturing This IT Engineer is a key role supporting the IT department in a leading manufacturing company. You will maintain IT infrastructure, provide support to local and remote users, and contribute to software development and digital transformation projects. KEY RESPONSIBILITIES: IT Engineer - Manufacturing As our IT Engineer, you will: Provide IT support and day-to-day maintenance of systems for all users Manage servers (Windows & Ubuntu), Active Directory, virtual machines, backups, and IT documentation Support Microsoft 365, Windows operating systems, and network devices (switches, firewalls, printers, laptops/desktops) Assist with software installation, network management, and IT security initiatives Develop IT solutions using languages such as PHP, Python, C#.net core, Laravel, and maintain databases (SQL Server & MySQL) Generate reports and maintain BI dashboards from company IT systems PERSON SPECIFICATION: IT Engineer - Manufacturing In order to be successful as our IT Engineer, you will have a passion for IT, problem solving and continuous learning, along with excellent communication skills and the ability to explain complex IT issues in simple terms. You will also: Have a HNC / HND or degree in IT, Software Development, or related field Be experienced in IT or software development roles Possess a strong understanding of IT infrastructure, network protocols, and IT security principle Have experience with Windows Server, virtual desktops, SSH, cloud-based management tools, Jira, Confluence, GitHub, and BI reporting tools THE COMPANY: We manufacture top of the range products from office printers, to industrial machining centres. We have won awards for our carbon neutral recycling facilities in Europe. We invest in our staff and promote growth within our business. PROSPECTS: As an international business, we offer the opportunity to work across the globe and support progression within the company. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: IT Engineer, IT Support Engineer, Infrastructure Engineer, Network Engineer, Software Developer, or Technical Support Analyst - Windows Server, Ubuntu, Active Directory, VMware/vSphere, SQL Server, MySQL, Microsoft 365, Azure, Fortinet, Cisco Meraki, PHP, Python, C#.NET Core, Laravel, Jira, Confluence, GitHub, BI reporting tools, and IT security systems. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: SM18393, Wallace Hind Selection
12/02/2026
Full time
Based in North Wales, join a leading European manufacturing organisation renowned for innovative technologies and award-winning operations. Support IT infrastructure, develop bespoke software solutions, and help drive digital transformation initiatives. BASIC SALARY: £35,000 BENEFITS: Early finish on Friday's - c20 x Friday's off per year! Enhanced employer pension contributions Reduced gym memberships Health cash back scheme Employee assistance programme Subsidised on site canteen LOCATION: You'll be working from our office based in Wrexham. COMMUTABLE LOCATIONS: Chester, Deeside, Oswestry, Ellesmere, Whitchurch, Crewe, Shrewsbury, Mold, Rhyl, Market Drayton, Nantwich, Runcorn, Liverpool JOB DESCRIPTION: IT Engineer - Manufacturing This IT Engineer is a key role supporting the IT department in a leading manufacturing company. You will maintain IT infrastructure, provide support to local and remote users, and contribute to software development and digital transformation projects. KEY RESPONSIBILITIES: IT Engineer - Manufacturing As our IT Engineer, you will: Provide IT support and day-to-day maintenance of systems for all users Manage servers (Windows & Ubuntu), Active Directory, virtual machines, backups, and IT documentation Support Microsoft 365, Windows operating systems, and network devices (switches, firewalls, printers, laptops/desktops) Assist with software installation, network management, and IT security initiatives Develop IT solutions using languages such as PHP, Python, C#.net core, Laravel, and maintain databases (SQL Server & MySQL) Generate reports and maintain BI dashboards from company IT systems PERSON SPECIFICATION: IT Engineer - Manufacturing In order to be successful as our IT Engineer, you will have a passion for IT, problem solving and continuous learning, along with excellent communication skills and the ability to explain complex IT issues in simple terms. You will also: Have a HNC / HND or degree in IT, Software Development, or related field Be experienced in IT or software development roles Possess a strong understanding of IT infrastructure, network protocols, and IT security principle Have experience with Windows Server, virtual desktops, SSH, cloud-based management tools, Jira, Confluence, GitHub, and BI reporting tools THE COMPANY: We manufacture top of the range products from office printers, to industrial machining centres. We have won awards for our carbon neutral recycling facilities in Europe. We invest in our staff and promote growth within our business. PROSPECTS: As an international business, we offer the opportunity to work across the globe and support progression within the company. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: IT Engineer, IT Support Engineer, Infrastructure Engineer, Network Engineer, Software Developer, or Technical Support Analyst - Windows Server, Ubuntu, Active Directory, VMware/vSphere, SQL Server, MySQL, Microsoft 365, Azure, Fortinet, Cisco Meraki, PHP, Python, C#.NET Core, Laravel, Jira, Confluence, GitHub, BI reporting tools, and IT security systems. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: SM18393, Wallace Hind Selection
IT Applications Manager - Central London 80,000 - 85,000 Well-established and highly profitable construction engineering business is seeking an experienced IT Applications Manager to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications. Reporting into the Head of IT, you will lead the delivery, governance and optimisation of business applications across the enterprise. This role blends strategic oversight, hands-on expertise with modern low-code/no-code platforms and direct leadership of a multidisciplinary applications team. The IT Applications Manager will oversee a suite of core enterprise systems, including but not limited to: Workday, UKG (Kronos), COINS, SharePoint, Snowflake, Autodesk Construction Cloud, Pro-Sapien, Primavera P6 etc. Responsibilities: Lead the full lifecycle of low-code/no-code application solutions, from requirements gathering through to deployment, governance and support Collaborate with business units to identify automation and digital enablement opportunities, improving operational efficiency and data accuracy Oversee and manage a small internal team (Business/Data Analyst, Software Developer, HR Systems Engineer) alongside two external managed services Drive application standardisation across business units to reduce duplication, simplify the portfolio and improve scalability Manage and govern the SharePoint environment, ensuring effective architecture, permissions and content lifecycle management Oversee the Snowflake data warehouse, ensuring reliable data integrations, access control and performance monitoring Own vendor relationships for key managed services including COINS and UKG Time & Attendance, ensuring service performance and alignment with business priorities Support M&A activities by leading the migration and integration of applications and associated data, ensuring compliance and business continuity Establish governance frameworks, standards and best practices for application development and management Ensure security, scalability and enterprise alignment for all applications and digital workflows Promote shared frameworks, templates and components across business systems to accelerate delivery and consistency Requirements: Strong experience with low-code/no-code platforms Proven ability to lead and deliver change management initiatives across business systems Experience in application standardisation and rationalisation across business units Leadership experience managing cross-functional teams and vendor relationships Skilled in business process mapping, workflow automation and data modelling Familiarity with enterprise integrations and APIs Strong understanding of IT governance, compliance and security principles Ideally ITIL certified with experience in ITIL change management Experience in user enablement, training and digital adoption Central London - 4 days per week onsite initially, dropping to 3 once passed probation.
11/02/2026
Full time
IT Applications Manager - Central London 80,000 - 85,000 Well-established and highly profitable construction engineering business is seeking an experienced IT Applications Manager to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications. Reporting into the Head of IT, you will lead the delivery, governance and optimisation of business applications across the enterprise. This role blends strategic oversight, hands-on expertise with modern low-code/no-code platforms and direct leadership of a multidisciplinary applications team. The IT Applications Manager will oversee a suite of core enterprise systems, including but not limited to: Workday, UKG (Kronos), COINS, SharePoint, Snowflake, Autodesk Construction Cloud, Pro-Sapien, Primavera P6 etc. Responsibilities: Lead the full lifecycle of low-code/no-code application solutions, from requirements gathering through to deployment, governance and support Collaborate with business units to identify automation and digital enablement opportunities, improving operational efficiency and data accuracy Oversee and manage a small internal team (Business/Data Analyst, Software Developer, HR Systems Engineer) alongside two external managed services Drive application standardisation across business units to reduce duplication, simplify the portfolio and improve scalability Manage and govern the SharePoint environment, ensuring effective architecture, permissions and content lifecycle management Oversee the Snowflake data warehouse, ensuring reliable data integrations, access control and performance monitoring Own vendor relationships for key managed services including COINS and UKG Time & Attendance, ensuring service performance and alignment with business priorities Support M&A activities by leading the migration and integration of applications and associated data, ensuring compliance and business continuity Establish governance frameworks, standards and best practices for application development and management Ensure security, scalability and enterprise alignment for all applications and digital workflows Promote shared frameworks, templates and components across business systems to accelerate delivery and consistency Requirements: Strong experience with low-code/no-code platforms Proven ability to lead and deliver change management initiatives across business systems Experience in application standardisation and rationalisation across business units Leadership experience managing cross-functional teams and vendor relationships Skilled in business process mapping, workflow automation and data modelling Familiarity with enterprise integrations and APIs Strong understanding of IT governance, compliance and security principles Ideally ITIL certified with experience in ITIL change management Experience in user enablement, training and digital adoption Central London - 4 days per week onsite initially, dropping to 3 once passed probation.
Big Red Recruitment Midlands Limited
Burbage, Leicestershire
Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise where you re trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What you ll need: You don t need to know everything but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup: It s an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week). Why join? This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that invests heavily in training, promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists Big Red Recruitment are working on the role exclusively and If you feel like this, is you then apply ASAP as we have interview slots available!
10/02/2026
Full time
Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise where you re trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What you ll need: You don t need to know everything but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup: It s an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week). Why join? This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that invests heavily in training, promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists Big Red Recruitment are working on the role exclusively and If you feel like this, is you then apply ASAP as we have interview slots available!
IT Support Analyst - Windows, M365, Intune Coleshill, Birmingham 32,000 - 35,000 + Benefits inc. healthcare We're recruiting for an experienced IT Support Analyst to join a growing business based in Coleshill, near Birmingham. This is a fully on-site role, supporting both office and warehouse users in a hands-on IT environment. This opportunity would suit a confident IT Support Analyst or Senior Service Desk Engineer who enjoys being close to the business, resolving issues quickly, and taking ownership of day-to-day IT support. The Role As the IT Support Analyst, you'll be responsible for providing 1st and 2nd line support to approximately 85 users, the majority of whom are based in a warehouse environment. You'll work across a broad Microsoft-focused stack and be expected to resolve most issues at first contact. Key responsibilities include: Providing on-site IT support across office and warehouse environments Windows desktop support (Windows 10/11) Microsoft 365 administration and user support Azure Entra (Azure AD) user and device management Heavy use of Microsoft Intune for device builds, imaging, and endpoint management Troubleshooting networking issues such as IP conflicts and connectivity problems Supporting hardware including PCs, laptops, printers, and label printers Supporting warehouse systems integrated with ERP and shipping processes Managing tickets via a service desk system and prioritising issues effectively Remote support for hybrid users using TeamViewer Working in line with security best practices, including MFA and Cyber Essentials Plus What We're Looking For: Proven experience as an IT Support Analyst, Senior IT Support Engineer, or Senior Service Desk Engineer Strong Windows, Microsoft 365, and Intune experience Good foundational networking knowledge Comfortable supporting both office and operational/warehouse users Able to work independently and hit the ground running A problem-solver with a strong customer-focused mindset ITIL v4 knowledge or certification is highly desirable Some exposure to Linux environments is beneficial but not essential Working Arrangements Location: Coleshill, Birmingham (on-site, 5 days per week) Hours: 7.5-hour working day between 8:00am - 5:30pm (some flexibility available) This role is on-site due to the nature of the warehouse and operational support required Salary & Benefits Salary: 32,000 - 35,000 with some flexibility for the right experience Pension scheme Medicash cash plan after probation Why Apply? This IT Support Analyst role offers the chance to be a key part of a small IT function where your work has a direct impact on the business. You'll be trusted to resolve issues quickly, work with modern Microsoft technologies, and act as the go-to support person on-site. If you're an experienced IT Support Analyst looking for a stable, hands-on on-site role in the Birmingham area, click apply now to find out more.
10/02/2026
Full time
IT Support Analyst - Windows, M365, Intune Coleshill, Birmingham 32,000 - 35,000 + Benefits inc. healthcare We're recruiting for an experienced IT Support Analyst to join a growing business based in Coleshill, near Birmingham. This is a fully on-site role, supporting both office and warehouse users in a hands-on IT environment. This opportunity would suit a confident IT Support Analyst or Senior Service Desk Engineer who enjoys being close to the business, resolving issues quickly, and taking ownership of day-to-day IT support. The Role As the IT Support Analyst, you'll be responsible for providing 1st and 2nd line support to approximately 85 users, the majority of whom are based in a warehouse environment. You'll work across a broad Microsoft-focused stack and be expected to resolve most issues at first contact. Key responsibilities include: Providing on-site IT support across office and warehouse environments Windows desktop support (Windows 10/11) Microsoft 365 administration and user support Azure Entra (Azure AD) user and device management Heavy use of Microsoft Intune for device builds, imaging, and endpoint management Troubleshooting networking issues such as IP conflicts and connectivity problems Supporting hardware including PCs, laptops, printers, and label printers Supporting warehouse systems integrated with ERP and shipping processes Managing tickets via a service desk system and prioritising issues effectively Remote support for hybrid users using TeamViewer Working in line with security best practices, including MFA and Cyber Essentials Plus What We're Looking For: Proven experience as an IT Support Analyst, Senior IT Support Engineer, or Senior Service Desk Engineer Strong Windows, Microsoft 365, and Intune experience Good foundational networking knowledge Comfortable supporting both office and operational/warehouse users Able to work independently and hit the ground running A problem-solver with a strong customer-focused mindset ITIL v4 knowledge or certification is highly desirable Some exposure to Linux environments is beneficial but not essential Working Arrangements Location: Coleshill, Birmingham (on-site, 5 days per week) Hours: 7.5-hour working day between 8:00am - 5:30pm (some flexibility available) This role is on-site due to the nature of the warehouse and operational support required Salary & Benefits Salary: 32,000 - 35,000 with some flexibility for the right experience Pension scheme Medicash cash plan after probation Why Apply? This IT Support Analyst role offers the chance to be a key part of a small IT function where your work has a direct impact on the business. You'll be trusted to resolve issues quickly, work with modern Microsoft technologies, and act as the go-to support person on-site. If you're an experienced IT Support Analyst looking for a stable, hands-on on-site role in the Birmingham area, click apply now to find out more.
Job Position: Graduate Digital Analyst - via the Graduate Development Programme Locations: Leicester Starting Salary: £25,000 Application Requirements: Minimum 2:1 or above in a STEM (Science, Technology, Engineering, and Math) subject Right to work in the UK unsponsored for the duration of the programme. Ability to work on site 5 days a week This role requires a high level of security clearance. Applicants must have been based in the UK for the last five years as a minimum. Grayce is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas for international applicants. Are you a curious, adaptable, and proactive problem solver with strong communication skills and a drive to make an impact? At Grayce, we're looking for ambitious graduates who are eager to learn, take ownership and build meaningful relationships while delivering excellence. This is a brilliant opportunity to learn how to analyse digital trends, implement new technologies, and contribute to cutting edge digital solutions. You'll gain hands on experience that will build a strong foundation for a successful career in the rapidly evolving digital landscape. Join us and be part of a community that cares, collaborates, and thrives together. Understanding the types of roles available to a Graduate Digital Analyst: DevOps Analyst Join us as a DevOps Analyst and become the vital link between software development and IT operations. This graduate role is your chance to learn how to build, automate, and streamline the process of getting software from the team to the users. You'll get hands on experience with the latest tools, helping to improve efficiency and ensure everything runs smoothly. This is a dynamic opportunity to gain valuable skills and play a key part in the fast paced world of tech. InfoSec Analyst As an Information Security Analyst, you'll be at the forefront of the fight against cybercrime. This role is a great way to start your journey in tech, focusing on designing security systems, monitoring for threats, and responding to cyber attacks. You'll learn to manage systems, conduct ethical hacking, and advise on security best practices, all while staying ahead of the latest threats to keep businesses safe. Software Developer Start your tech career as a Software Developer and dive into the full software development lifecycle. This role is a fantastic opportunity to work on real projects, helping to write, test, and debug code while learning from senior developers in a fast paced environment. You'll gain hands on experience with modern technologies and help build user friendly applications, providing a solid foundation to launch a successful career. Service Desk Analyst Start your tech career as a Service Desk Analyst and become the first line of support for users across a dynamic organisation. This role offers a great opportunity to troubleshoot real issues, manage service requests, and learn how IT operations run in a fast paced environment. You'll gain hands on experience with enterprise systems, develop problem solving skills, and work closely with experienced IT professionals building a strong foundation for a career in tech support or infrastructure. Why Grayce? We specialise in driving change and transformation for some of the world's most ambitious organisations and for over a decade, we've partnered with FTSE 100 and 250 companies to deliver impactful results by developing and deploying high performing talent in the UK and beyond. Our accelerated development programme is designed to launch the careers of recent graduates eager to make an impact. We offer a fast track route to expertise, allowing you to gain hands on experience with one of our impressive clients in a variety of flexible roles. Opportunity: You'll embark on a journey of continuous learning, gaining industry accredited qualifications, whilst getting hands on experience, working full time on site directly with prestigious FTSE 100, 250, and 500 organisations. Delivery: Typically will work for one client, delivering high quality outcomes during your Grayce tenure. The skills required for exceptional client delivery include natural curiosity, proactivity, adaptability, effective communication and problem solving. Mentoring Thrive under the guidance of our experienced Delivery Managers and Technical Trainers. They'll be your go to, offering support, insights and sharing experiences. Progression Starting as an Analyst with the potential for significant salary progression, you will pick up invaluable skills and complete a minimum of 6 industry recognised accreditations during your time on the development programme. What makes a great Grayce Analyst 2:1 Undergraduate Degree: An undergraduate degree with a minimum 2:1 within a STEM field. Data Tools: Prior experience with tools such as Excel, SQL, Python, Azure, Splunk and WireShark are highly beneficial for this role. Analytical Problem Solving: We're looking for analytical minds that can spot patterns and think creatively. Whether it's dissecting complex issues or finding fresh angles, we highly value critical thinking skills and their application. Soft Skills: From effective communication styles to planning, organisation and a learning development mindset, Grayce is committed to building core consultancy skills. Stakeholder and time management are core skills we utilise every day and we look for examples of those through our interview process. Why work for us? Competitive Salary: Starting at £25,000 with potential for significant growth. Industry Recognition: We help you embark on your journey with fully funded, industry recognised qualifications designed to maximise your experience and put you in control of your career. Mentors and Coaches: Access a network of mentors and coaches dedicated to you, your experiences and development at Grayce. Wellness Support: We are here for you 24/7 with our Employee Assistance Programme, offering confidential assistance ranging from financial and legal support to health and wellbeing.
10/02/2026
Full time
Job Position: Graduate Digital Analyst - via the Graduate Development Programme Locations: Leicester Starting Salary: £25,000 Application Requirements: Minimum 2:1 or above in a STEM (Science, Technology, Engineering, and Math) subject Right to work in the UK unsponsored for the duration of the programme. Ability to work on site 5 days a week This role requires a high level of security clearance. Applicants must have been based in the UK for the last five years as a minimum. Grayce is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas for international applicants. Are you a curious, adaptable, and proactive problem solver with strong communication skills and a drive to make an impact? At Grayce, we're looking for ambitious graduates who are eager to learn, take ownership and build meaningful relationships while delivering excellence. This is a brilliant opportunity to learn how to analyse digital trends, implement new technologies, and contribute to cutting edge digital solutions. You'll gain hands on experience that will build a strong foundation for a successful career in the rapidly evolving digital landscape. Join us and be part of a community that cares, collaborates, and thrives together. Understanding the types of roles available to a Graduate Digital Analyst: DevOps Analyst Join us as a DevOps Analyst and become the vital link between software development and IT operations. This graduate role is your chance to learn how to build, automate, and streamline the process of getting software from the team to the users. You'll get hands on experience with the latest tools, helping to improve efficiency and ensure everything runs smoothly. This is a dynamic opportunity to gain valuable skills and play a key part in the fast paced world of tech. InfoSec Analyst As an Information Security Analyst, you'll be at the forefront of the fight against cybercrime. This role is a great way to start your journey in tech, focusing on designing security systems, monitoring for threats, and responding to cyber attacks. You'll learn to manage systems, conduct ethical hacking, and advise on security best practices, all while staying ahead of the latest threats to keep businesses safe. Software Developer Start your tech career as a Software Developer and dive into the full software development lifecycle. This role is a fantastic opportunity to work on real projects, helping to write, test, and debug code while learning from senior developers in a fast paced environment. You'll gain hands on experience with modern technologies and help build user friendly applications, providing a solid foundation to launch a successful career. Service Desk Analyst Start your tech career as a Service Desk Analyst and become the first line of support for users across a dynamic organisation. This role offers a great opportunity to troubleshoot real issues, manage service requests, and learn how IT operations run in a fast paced environment. You'll gain hands on experience with enterprise systems, develop problem solving skills, and work closely with experienced IT professionals building a strong foundation for a career in tech support or infrastructure. Why Grayce? We specialise in driving change and transformation for some of the world's most ambitious organisations and for over a decade, we've partnered with FTSE 100 and 250 companies to deliver impactful results by developing and deploying high performing talent in the UK and beyond. Our accelerated development programme is designed to launch the careers of recent graduates eager to make an impact. We offer a fast track route to expertise, allowing you to gain hands on experience with one of our impressive clients in a variety of flexible roles. Opportunity: You'll embark on a journey of continuous learning, gaining industry accredited qualifications, whilst getting hands on experience, working full time on site directly with prestigious FTSE 100, 250, and 500 organisations. Delivery: Typically will work for one client, delivering high quality outcomes during your Grayce tenure. The skills required for exceptional client delivery include natural curiosity, proactivity, adaptability, effective communication and problem solving. Mentoring Thrive under the guidance of our experienced Delivery Managers and Technical Trainers. They'll be your go to, offering support, insights and sharing experiences. Progression Starting as an Analyst with the potential for significant salary progression, you will pick up invaluable skills and complete a minimum of 6 industry recognised accreditations during your time on the development programme. What makes a great Grayce Analyst 2:1 Undergraduate Degree: An undergraduate degree with a minimum 2:1 within a STEM field. Data Tools: Prior experience with tools such as Excel, SQL, Python, Azure, Splunk and WireShark are highly beneficial for this role. Analytical Problem Solving: We're looking for analytical minds that can spot patterns and think creatively. Whether it's dissecting complex issues or finding fresh angles, we highly value critical thinking skills and their application. Soft Skills: From effective communication styles to planning, organisation and a learning development mindset, Grayce is committed to building core consultancy skills. Stakeholder and time management are core skills we utilise every day and we look for examples of those through our interview process. Why work for us? Competitive Salary: Starting at £25,000 with potential for significant growth. Industry Recognition: We help you embark on your journey with fully funded, industry recognised qualifications designed to maximise your experience and put you in control of your career. Mentors and Coaches: Access a network of mentors and coaches dedicated to you, your experiences and development at Grayce. Wellness Support: We are here for you 24/7 with our Employee Assistance Programme, offering confidential assistance ranging from financial and legal support to health and wellbeing.
Service Delivery Engineer Location: Manchester, GB Opening Date: 5 Feb 2026 Full Time / Part Time: Full Time Contract Type: Permanent Closing Date of Applications - 19/02/26 Please note that there are two opportunities available: a full-time permanent position and a 9-month fixed-term contract. Our Story Established in 2013, City Football Group is the world's leading private owner and operator of football clubs, with total or partial ownership of twelve clubs across the world. City Football Group also invests in other football related businesses and serves as a global commercial platform for our partners, whilst fulfilling our purpose of empowering better lives through football on a local and global scale, consistent with what "City" football has meant to people for over a century. Our Winning Team Our purpose is to empower better lives through football. We are proud of the role City Football Group clubs play in their localities, delivering positive economic, social and environmental impact through our operations and through programmes and activities that bring about meaningful, lasting change. This is Your City As part of our team, you will be entitled to 26 days annual leave (or pro rata depending on the contract type) plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts. Purpose The individual will work as part of CFG's Service Desk team which is responsible for supporting and maintaining Technology systems and providing efficient desktop support to all business users. The role will be part of a team providing a consistently high level of technical customer service to CFG employees. Your Impact Business Support As part of the Service Desk team, you will be part of a team be providing a high level of support to global users Customer Service As the single point of contact for all Technology related matters for the business, the Service Desk handles all incoming queries and help requests from end users. You will provide day to day technical support in an effective and timely manner as part of a Service Desk team. Technical Support & Troubleshooting As the single point of contact, the Service Desk Analyst will attempt to resolve technical issues as they arrive where possible. Management of escalated tickets, following through to completion ensuring regular feedback is provided to client through the lifecycle of logged tickets. Troubleshoot and resolve incidents relating to Desktop operating systems and mobile devices. Provide technical expertise and assistance on ad-hoc assignments. Event Support Docusign The position will be part of a team who are responsible for providing Support for MCFC & MCWFC fixtures and be required to work regular events such as concerts & first team matches. What we are looking for 3-5 years' experience in a 2nd Line Support position Knowledge of Service Management processes e.g. ITIL Excellent level of customer service and demonstratable experience of dealing with senior members of staff Demonstratable experience of following policies and procedures in a consistent manner Previous experience operating within a Service Desk environment and team, supporting users remotely and managing tickets through an Incident Management tool Ability to prioritise and manage workload effectively, managing several open Incidents/Problems and projects simultaneously Excellent all-round knowledge of Windows and MacOS desktop operating Systems, with specific recent support experience in Windows 10 Excellent support experience with mobile devices e.g. tablets and smartphones running iOS Demonstrate security conscious practices Working knowledge of current and legacy hardware platforms Strong background in supporting full Microsoft Office suite on Windows and Mac platforms, with recent support in Office 2016/365 Good operational knowledge of Office 365 administration Good Knowledge of TCP/IP and Network configuration at a Desktop OS level Enterprise level support of Active Directory and Exchange for troubleshooting, configuration and administration activities Previous experience in the creation of technical support documentation Previous experience of providing technical support for business Technology systems Good knowledge of SharePoint administration Good knowledge of Windows Server Operating systems Working knowledge of MS PowerShell Experience in delivering support across multiple locations Experience with Microsoft Intune Device Management Exposure to Infrastructure technologies - Server and Networks etc Completed security related certification/s Experience with event support Experience of using Microsoft Deployment tools Job Segment Service Desk System Administrator Technical Support Sharepoint Developer Customer Service Technology
10/02/2026
Full time
Service Delivery Engineer Location: Manchester, GB Opening Date: 5 Feb 2026 Full Time / Part Time: Full Time Contract Type: Permanent Closing Date of Applications - 19/02/26 Please note that there are two opportunities available: a full-time permanent position and a 9-month fixed-term contract. Our Story Established in 2013, City Football Group is the world's leading private owner and operator of football clubs, with total or partial ownership of twelve clubs across the world. City Football Group also invests in other football related businesses and serves as a global commercial platform for our partners, whilst fulfilling our purpose of empowering better lives through football on a local and global scale, consistent with what "City" football has meant to people for over a century. Our Winning Team Our purpose is to empower better lives through football. We are proud of the role City Football Group clubs play in their localities, delivering positive economic, social and environmental impact through our operations and through programmes and activities that bring about meaningful, lasting change. This is Your City As part of our team, you will be entitled to 26 days annual leave (or pro rata depending on the contract type) plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts. Purpose The individual will work as part of CFG's Service Desk team which is responsible for supporting and maintaining Technology systems and providing efficient desktop support to all business users. The role will be part of a team providing a consistently high level of technical customer service to CFG employees. Your Impact Business Support As part of the Service Desk team, you will be part of a team be providing a high level of support to global users Customer Service As the single point of contact for all Technology related matters for the business, the Service Desk handles all incoming queries and help requests from end users. You will provide day to day technical support in an effective and timely manner as part of a Service Desk team. Technical Support & Troubleshooting As the single point of contact, the Service Desk Analyst will attempt to resolve technical issues as they arrive where possible. Management of escalated tickets, following through to completion ensuring regular feedback is provided to client through the lifecycle of logged tickets. Troubleshoot and resolve incidents relating to Desktop operating systems and mobile devices. Provide technical expertise and assistance on ad-hoc assignments. Event Support Docusign The position will be part of a team who are responsible for providing Support for MCFC & MCWFC fixtures and be required to work regular events such as concerts & first team matches. What we are looking for 3-5 years' experience in a 2nd Line Support position Knowledge of Service Management processes e.g. ITIL Excellent level of customer service and demonstratable experience of dealing with senior members of staff Demonstratable experience of following policies and procedures in a consistent manner Previous experience operating within a Service Desk environment and team, supporting users remotely and managing tickets through an Incident Management tool Ability to prioritise and manage workload effectively, managing several open Incidents/Problems and projects simultaneously Excellent all-round knowledge of Windows and MacOS desktop operating Systems, with specific recent support experience in Windows 10 Excellent support experience with mobile devices e.g. tablets and smartphones running iOS Demonstrate security conscious practices Working knowledge of current and legacy hardware platforms Strong background in supporting full Microsoft Office suite on Windows and Mac platforms, with recent support in Office 2016/365 Good operational knowledge of Office 365 administration Good Knowledge of TCP/IP and Network configuration at a Desktop OS level Enterprise level support of Active Directory and Exchange for troubleshooting, configuration and administration activities Previous experience in the creation of technical support documentation Previous experience of providing technical support for business Technology systems Good knowledge of SharePoint administration Good knowledge of Windows Server Operating systems Working knowledge of MS PowerShell Experience in delivering support across multiple locations Experience with Microsoft Intune Device Management Exposure to Infrastructure technologies - Server and Networks etc Completed security related certification/s Experience with event support Experience of using Microsoft Deployment tools Job Segment Service Desk System Administrator Technical Support Sharepoint Developer Customer Service Technology
Technical Support Analyst (3rd Line) Location: Norfolk Job Type: Full-time (includes on-call/shift work) The Role Provide second and third-line technical support, managing capacity and proactively monitoring the organization's IT infrastructure. You will supervise other analysts and act as a technical lead for complex system investigations and upgrades. Essential Skills & Qualifications Certification: MCP or MCSE (Windows ). Education: Relevant Degree, HND, or HNC in a technical discipline. Server Infrastructure: Expert support for Windows Server () and OS builds for Windows 7/10. Networking: Strong knowledge of LAN, TCP/IP, x400, and RS-232. Backups/Security: Management of enterprise backup/restoration (Oracle/AIX) and anti-virus/patching technologies. Specialized Systems: Support for MS SQL Server, Web Server products, and multi-user database applications like the ICE system. Key Responsibilities Provide 3rd line technical support for the onsite helpdesk. Manage the onsite Citrix Service Farm. Plan and supervise maintenance and installation work with contractors and system architects. Perform system performance investigations and capacity analysis. Participate in the on-call rota as required. If interested, please apply with your updated CV. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
09/02/2026
Contractor
Technical Support Analyst (3rd Line) Location: Norfolk Job Type: Full-time (includes on-call/shift work) The Role Provide second and third-line technical support, managing capacity and proactively monitoring the organization's IT infrastructure. You will supervise other analysts and act as a technical lead for complex system investigations and upgrades. Essential Skills & Qualifications Certification: MCP or MCSE (Windows ). Education: Relevant Degree, HND, or HNC in a technical discipline. Server Infrastructure: Expert support for Windows Server () and OS builds for Windows 7/10. Networking: Strong knowledge of LAN, TCP/IP, x400, and RS-232. Backups/Security: Management of enterprise backup/restoration (Oracle/AIX) and anti-virus/patching technologies. Specialized Systems: Support for MS SQL Server, Web Server products, and multi-user database applications like the ICE system. Key Responsibilities Provide 3rd line technical support for the onsite helpdesk. Manage the onsite Citrix Service Farm. Plan and supervise maintenance and installation work with contractors and system architects. Perform system performance investigations and capacity analysis. Participate in the on-call rota as required. If interested, please apply with your updated CV. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
IT Service Delivery Specialist Location: Westford, MA Estimated Annual Salary Range: $70,000- $80,000 Peak Scientific PEAK Scientific is a leading nitrogen generator manufacturer and global expert in high-performance nitrogen gas generator and hydrogen gas generator systems for LC-MS, GC, GC-MS and other applications used in laboratories around the world. Putting our customers first is at the heart of everything we do which is why we help lower operational costs, reduce environmental impact and remove the uncertainty and inconvenience of traditional recurring gas supply with an in-house gas generation solution from PEAK Scientific. Job Overview Reporting to the IT Infrastructure Manager, the primary focus of the role is on closing 1st and 2nd line IT service tickets from colleagues primarily in North and South America but will from other time zones as time and needs dictate. This role is part of our company-wide IT team, so will contribute to supporting and delivering global IT initiatives and projects. Close collaboration with IT colleagues in UK and the NAMER regions will be essential. The role will work within the IT team to develop company-wide standards and processes that meet or exceed internal customer expectations. The role principally focuses on IT Infrastructure-related tickets but will be expected to action basic application issues. Duties and Responsibilities Fulfilment of service requests and incidents in a timely manner, particularly those relating to the team based in USA and wider Americas regions Work closely with end-users, Business Analysts, and the wider Applications/Infrastructure teams to troubleshoot and resolve issues related to IT infrastructure Provide 1st and 2nd line infrastructure support for core services aligned to agreed service levels and working practices Managing the full lifecycle of user accounts, from creation to deactivation, including licensing assignments, group membership modifications, and access control, using Active Directory and Microsoft Entra ID Managing device deployment, security, and lifecycle using Microsoft Intune and Windows Autopilot, including zero-touch enrolment Adhering to pre-defined service management processes while addressing incidents Setup of laptops, mobile phones, printers and other devices for new starters and colleagues. Liaise with Infrastructure vendors and other IT personnel for problem resolution. Troubleshoot system issues providing resolution to business application issues providing updates as and when required. Work as part of the IT global operations team, taking open issues from the UK-based team at start of USA-working day, passing over issues to India at end local working day Be flexible to address other incidents and requests from the global IT queue Maintain company data standards and identify and implement procedures in areas where improvement in control is required. Recommend localized equipment and infrastructure changes or upgrades as required Potential for limited travel to other territories such as Mexico, Brazil and United Kingdom. Essential Skills and Experience Experience with IP networking, managed switches, wireless access points, and firewall technologies would be highly advantageous for this position. Windows 10/11 configuration and support. A solid understanding of the Microsoft Suite, including Microsoft 365, covering essential applications like Outlook, Teams, Word, Excel, PowerPoint, OneDrive, and SharePoint Ability to resolve complex functional and configuration issues within SLAs. Ability to clearly communicate technical information to non-technical staff. Ability to collaborate well working with different teams to manage and resolve issues. Ability to create and maintain clear and accurate system records and documentation. ITSM/ITIL Service desk experience Desirable Skills and Experience Zendesk Some exposure to basic activities on SAP ERP and/or CRM systems Vendor management, asset control, inventory tracking and lifecycle management of IT assets Experience working in a matrixed organization/environment Excellent organizational skills, including the ability to manage multiple workstreams and initiatives Benefits Competitive Compensation 20 days of PTO Medical, dental, and vision insurance 401(k) with an employer match Short-term disability insurance, basic life insurance A focus on growth and development opportunities Employee Assistance Program Living by the Peak Values Put Customer First, keep customer needs at the heart of every decision and action. Be Innovative, always curious and open to new ideas and better ways of doing things Stay Agile, be responsive and make timely, considered and well-informed decisions taking accountability for the outcomes Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job Show Pride & Passion, be proud about what we do and enjoy our work Peak Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion or creed, national or ethnic origin, gender, sexual orientation, genetic background, age, disability, military service, or any category protected under applicable law in its hiring, employment or other programs and activities.
08/02/2026
Full time
IT Service Delivery Specialist Location: Westford, MA Estimated Annual Salary Range: $70,000- $80,000 Peak Scientific PEAK Scientific is a leading nitrogen generator manufacturer and global expert in high-performance nitrogen gas generator and hydrogen gas generator systems for LC-MS, GC, GC-MS and other applications used in laboratories around the world. Putting our customers first is at the heart of everything we do which is why we help lower operational costs, reduce environmental impact and remove the uncertainty and inconvenience of traditional recurring gas supply with an in-house gas generation solution from PEAK Scientific. Job Overview Reporting to the IT Infrastructure Manager, the primary focus of the role is on closing 1st and 2nd line IT service tickets from colleagues primarily in North and South America but will from other time zones as time and needs dictate. This role is part of our company-wide IT team, so will contribute to supporting and delivering global IT initiatives and projects. Close collaboration with IT colleagues in UK and the NAMER regions will be essential. The role will work within the IT team to develop company-wide standards and processes that meet or exceed internal customer expectations. The role principally focuses on IT Infrastructure-related tickets but will be expected to action basic application issues. Duties and Responsibilities Fulfilment of service requests and incidents in a timely manner, particularly those relating to the team based in USA and wider Americas regions Work closely with end-users, Business Analysts, and the wider Applications/Infrastructure teams to troubleshoot and resolve issues related to IT infrastructure Provide 1st and 2nd line infrastructure support for core services aligned to agreed service levels and working practices Managing the full lifecycle of user accounts, from creation to deactivation, including licensing assignments, group membership modifications, and access control, using Active Directory and Microsoft Entra ID Managing device deployment, security, and lifecycle using Microsoft Intune and Windows Autopilot, including zero-touch enrolment Adhering to pre-defined service management processes while addressing incidents Setup of laptops, mobile phones, printers and other devices for new starters and colleagues. Liaise with Infrastructure vendors and other IT personnel for problem resolution. Troubleshoot system issues providing resolution to business application issues providing updates as and when required. Work as part of the IT global operations team, taking open issues from the UK-based team at start of USA-working day, passing over issues to India at end local working day Be flexible to address other incidents and requests from the global IT queue Maintain company data standards and identify and implement procedures in areas where improvement in control is required. Recommend localized equipment and infrastructure changes or upgrades as required Potential for limited travel to other territories such as Mexico, Brazil and United Kingdom. Essential Skills and Experience Experience with IP networking, managed switches, wireless access points, and firewall technologies would be highly advantageous for this position. Windows 10/11 configuration and support. A solid understanding of the Microsoft Suite, including Microsoft 365, covering essential applications like Outlook, Teams, Word, Excel, PowerPoint, OneDrive, and SharePoint Ability to resolve complex functional and configuration issues within SLAs. Ability to clearly communicate technical information to non-technical staff. Ability to collaborate well working with different teams to manage and resolve issues. Ability to create and maintain clear and accurate system records and documentation. ITSM/ITIL Service desk experience Desirable Skills and Experience Zendesk Some exposure to basic activities on SAP ERP and/or CRM systems Vendor management, asset control, inventory tracking and lifecycle management of IT assets Experience working in a matrixed organization/environment Excellent organizational skills, including the ability to manage multiple workstreams and initiatives Benefits Competitive Compensation 20 days of PTO Medical, dental, and vision insurance 401(k) with an employer match Short-term disability insurance, basic life insurance A focus on growth and development opportunities Employee Assistance Program Living by the Peak Values Put Customer First, keep customer needs at the heart of every decision and action. Be Innovative, always curious and open to new ideas and better ways of doing things Stay Agile, be responsive and make timely, considered and well-informed decisions taking accountability for the outcomes Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job Show Pride & Passion, be proud about what we do and enjoy our work Peak Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion or creed, national or ethnic origin, gender, sexual orientation, genetic background, age, disability, military service, or any category protected under applicable law in its hiring, employment or other programs and activities.
T2 Cyber Security Analyst - Enterprise Markets Bradford, UK Job Description Posted Thursday 5 February 2026 at 01:00 Cyber Security Analyst (Tier 2) Hybrid working from Bradford A bit about us At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS) - we're a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas. Who are we looking for? Join our dedicated customer on-prem service desk team to monitor and respond to cybersecurity incidents for our strategic customer. Your focus will be on detecting, investigating, and resolving security incidents, utilizing your technical skills and security knowledge. As a Cyber Security Analyst - Tier 2 you will report to the Service Desk Manager and support our Managed Detection and Response (MDR) technologies and security incident handling. The ideal candidate will have a good understanding of security principles, networking, threat actors, and threat vectors. Finally, you will possess good problem-solving and communication skills to take a proactive approach to identifying areas of customer security improvements. In this fast-paced environment, you will regularly collaborate with experienced security professionals to enhance our customers' security posture from emerging cyber threats 24/7/365. What will you be doing day-to-day? Analysis: Monitor and analyse security alerts using SIEM tools, conduct initial triage of incidents, and assist in investigating breaches and vulnerabilities through a ticketing system. Documentation: Record incidents, actions taken, and provide resolutions per company SOPs. Customer Support: Address security and technical queries, escalate issues as needed, often reporting in to customer senior management. Collaboration: Work with team members to enhance security protocols and improve incident response. Working closely with internal network support teams and 24/7 SOC. Incident Handling: Provide initial triage of alerts, escalate incidents to customers and where applicable senior analysts. Security Measures: Assist in implementing security measures like tuning and use case development. Communication: Collaborate with cross-functional teams, communicate security requirements to stakeholders, and ensure successful handovers to support teams. Research: Proactively stay informed about emerging threats, technologies, and regulatory changes. What you'll need: Experience dealing with attack types, threat detection, incident response, risk management, and familiarity with security tools (e.g., SIEM, Firewalls, IDS/IPS, Antivirus). Understanding of TCP/IP, VPNs, Firewalls, Common Ports, OSI Model. Understanding of Best Practices, Security Standards, Policies, and Governance frameworks . Basic knowledge of hybrid cloud architectures and their complexities. Understanding of corporate networks, attack vectors, threat actor TTPs, and various threat intelligence models. Ability to make decisions under pressure. Strong Problem-Solving skills. Strong communication and interpersonal skills. What do we offer you? At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. Family matters, too. With enhanced maternity and paternity pay, we're here to support you as a parent and help you thrive in your career. We offer a contributory pension plan to help you save for the years ahead, with Gamma's contribution varying dependant on yours. Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. We want you to share in our success. That's why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma's growth. We're committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably. A few things to note Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role requires hybrid working from our client site in their Bradford office. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma. For recruitment agencies - we have a network of fantastic partners that support us in our hiring from time to time. We're not looking to increase that network currently, so please don't send speculative CVs.
07/02/2026
Full time
T2 Cyber Security Analyst - Enterprise Markets Bradford, UK Job Description Posted Thursday 5 February 2026 at 01:00 Cyber Security Analyst (Tier 2) Hybrid working from Bradford A bit about us At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS) - we're a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas. Who are we looking for? Join our dedicated customer on-prem service desk team to monitor and respond to cybersecurity incidents for our strategic customer. Your focus will be on detecting, investigating, and resolving security incidents, utilizing your technical skills and security knowledge. As a Cyber Security Analyst - Tier 2 you will report to the Service Desk Manager and support our Managed Detection and Response (MDR) technologies and security incident handling. The ideal candidate will have a good understanding of security principles, networking, threat actors, and threat vectors. Finally, you will possess good problem-solving and communication skills to take a proactive approach to identifying areas of customer security improvements. In this fast-paced environment, you will regularly collaborate with experienced security professionals to enhance our customers' security posture from emerging cyber threats 24/7/365. What will you be doing day-to-day? Analysis: Monitor and analyse security alerts using SIEM tools, conduct initial triage of incidents, and assist in investigating breaches and vulnerabilities through a ticketing system. Documentation: Record incidents, actions taken, and provide resolutions per company SOPs. Customer Support: Address security and technical queries, escalate issues as needed, often reporting in to customer senior management. Collaboration: Work with team members to enhance security protocols and improve incident response. Working closely with internal network support teams and 24/7 SOC. Incident Handling: Provide initial triage of alerts, escalate incidents to customers and where applicable senior analysts. Security Measures: Assist in implementing security measures like tuning and use case development. Communication: Collaborate with cross-functional teams, communicate security requirements to stakeholders, and ensure successful handovers to support teams. Research: Proactively stay informed about emerging threats, technologies, and regulatory changes. What you'll need: Experience dealing with attack types, threat detection, incident response, risk management, and familiarity with security tools (e.g., SIEM, Firewalls, IDS/IPS, Antivirus). Understanding of TCP/IP, VPNs, Firewalls, Common Ports, OSI Model. Understanding of Best Practices, Security Standards, Policies, and Governance frameworks . Basic knowledge of hybrid cloud architectures and their complexities. Understanding of corporate networks, attack vectors, threat actor TTPs, and various threat intelligence models. Ability to make decisions under pressure. Strong Problem-Solving skills. Strong communication and interpersonal skills. What do we offer you? At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. Family matters, too. With enhanced maternity and paternity pay, we're here to support you as a parent and help you thrive in your career. We offer a contributory pension plan to help you save for the years ahead, with Gamma's contribution varying dependant on yours. Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. We want you to share in our success. That's why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma's growth. We're committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably. A few things to note Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role requires hybrid working from our client site in their Bradford office. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma. For recruitment agencies - we have a network of fantastic partners that support us in our hiring from time to time. We're not looking to increase that network currently, so please don't send speculative CVs.
Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. Additionally, the role holder will be responsible for all 1st line analysts operating in the region and therefore the ability to manage and inspire your team to deliver exemplary 1st line support services is key. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Key duties and responsibilities Encompass line manager responsibilities for a group of 1st line support analysts based in the South region. The role holder will therefore be expected to manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained. Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. This role acts as a gatekeeper to ensure only necessary escalations occur and encouraging an "always learning" approach to minimise unnecessary delays to ticket resolution. A proactive, not only reactive service that seeks to minimise the impact of technical issues by stopping them before they occur. Independently curious, evolving skills to respond to the ever-changing challenges associated with a rapidly changing IT offer. This means taking responsibility to understand the technology offer, how to support and ensuring the colleague experience is seamless. Thorough understanding of the elements of technology delivered across the organisation. Including (but not limited to) the preparation of endpoints, their life cycle support and subsequent decommissioning (agnostic of technology type). Incumbents of this role will be required to travel within the local geography to support specific issues and field-based colleagues. Critically the role holder will have empathy and patience, considering the user experience in every interaction. Carry out additional duties commensurate to the role. Substantive experience in a 1st Line support. Experience or enthusiasm and desire to manage a group of talented individuals. Proactive approach to minimising failure demand in service, learning from tickets and demonstrably reducing repeat issues. Technical Skill Set Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation. Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks. Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail. Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required. Possess initiative, excellent organisational and communication skills with the ability to work independently. Self-motivated and enthusiastic with a solution focused, positive 'can do, will do' attitude, putting the customer at the heart of every interaction. Always curious with a willingness to learn and adapt to new technologies and processes. Azure Windows/O365/Entra/Active Directory VMWare Networking Principles Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
06/02/2026
Full time
Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. Additionally, the role holder will be responsible for all 1st line analysts operating in the region and therefore the ability to manage and inspire your team to deliver exemplary 1st line support services is key. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Key duties and responsibilities Encompass line manager responsibilities for a group of 1st line support analysts based in the South region. The role holder will therefore be expected to manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained. Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. This role acts as a gatekeeper to ensure only necessary escalations occur and encouraging an "always learning" approach to minimise unnecessary delays to ticket resolution. A proactive, not only reactive service that seeks to minimise the impact of technical issues by stopping them before they occur. Independently curious, evolving skills to respond to the ever-changing challenges associated with a rapidly changing IT offer. This means taking responsibility to understand the technology offer, how to support and ensuring the colleague experience is seamless. Thorough understanding of the elements of technology delivered across the organisation. Including (but not limited to) the preparation of endpoints, their life cycle support and subsequent decommissioning (agnostic of technology type). Incumbents of this role will be required to travel within the local geography to support specific issues and field-based colleagues. Critically the role holder will have empathy and patience, considering the user experience in every interaction. Carry out additional duties commensurate to the role. Substantive experience in a 1st Line support. Experience or enthusiasm and desire to manage a group of talented individuals. Proactive approach to minimising failure demand in service, learning from tickets and demonstrably reducing repeat issues. Technical Skill Set Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation. Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks. Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail. Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required. Possess initiative, excellent organisational and communication skills with the ability to work independently. Self-motivated and enthusiastic with a solution focused, positive 'can do, will do' attitude, putting the customer at the heart of every interaction. Always curious with a willingness to learn and adapt to new technologies and processes. Azure Windows/O365/Entra/Active Directory VMWare Networking Principles Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Team Overview XiP is building a next generation cross asset calculation system for Citi trading desks and enterprise users in the largest global financial markets and exchanges in New York, London, and other major financial hubs. Our team owns multiple Java Spring Boot Services that execute, partition, and track quantitative risk graphs/trades in a distributed environment. These graphs can fail due to their complexity and our system must adapt quickly to these failures to provide a seamless experience for clients. XiP Compute Services are deployed onto OpenShift and Amazon's Elastic Kubernetes Service (EKS). An important initiative in 2025 will be onboarding Google's Kubernetes Engine to further expand our coverage. Our system scales on demand, and we can run up to tens of thousands of replicas of our services across all asset classes. Role Overview We are seeking a Senior Engineer to fill the role of "Applications Development Technology Lead Analyst" on the XiNG large scale distributed calculation platform (XiP). In this role you will design, build, and maintain the calculation engine at the heart of the XiP platform. This engine is responsible for c. 0.5 billion risk & suitability calculations at Citi every day. A single customer run compresses 17 million minutes of compute into a single 90 minute execution. Run on hundreds of thousands of pods across the entire XiP platform every day, this calculation engine is both highly performant and rapidly changing to support new scenarios, technologies, and infrastructure. As an engineer working on the calculation engine, you will work closely with software engineers, DevOps, and our customers to ensure reliable, secure, and scalable operations of our platform. Responsibilities Take part of the shared responsibility for the long term strategic direction of the XiP Calculation Engine: Apply your experience and skills to develop the future versions of the calculation engine. This means making it faster, utilizing resources better, and scaling to even greater sizes. This means adding new features without impacting performance of the platform in an undesirable manner - small changes multiplied by millions of calculations have a high cost. This means solving hard problems like transferring small amounts of data to a huge number of machines. Serve as advisor or coach to team members, allocating and overseeing work: Mentor and guide mid level developers, providing technical advice, code reviews, and career development support. Allocate tasks based on skill sets and project priorities, ensuring balanced workloads and timely delivery. Foster a collaborative and growth oriented team environment, encouraging best practices and continuous learning. Implement changes and improvements to Citi's Risk Calculation Engine, including analyzing and designing improvements to the distribution mechanisms of the engine which regularly parallelises 250,000 hours of compute into a single 90 minute execution: Lead the design, development, and implementation of enhancements to the Risk Calculation Engine, focusing on optimizing its distribution mechanisms. Analyze current parallelisation strategies and identify opportunities to further improve efficiency, scalability, and throughput. Operationally support the optimisation of Risk calculations by examining and providing SME level insight into the distributed execution of extremely large calculations: Monitor and analyse the distributed execution of large scale risk calculations, identifying performance bottlenecks and inefficiencies. Provide subject matter expertise to guide operational improvements, leveraging deep technical knowledge to recommend and implement optimisations that enhance calculation speed and resource utilisation. Plan, coordinate, and execute strategic changes to the engine to reach the next scaling milestone: Develop and manage strategic initiatives aimed at scaling the Risk Calculation Engine to meet future business demands. Coordinate with stakeholders to ensure that all scaling efforts are aligned with customer needs. Provide specialised customer support to optimise and improve large, distributed calculations: Act as a primary point of contact for clients to address issues and optimise inefficiencies that arise during distributed workload execution. Qualifications Multiple years professional software development experience with Java. Solid experience with Java frameworks (e.g., Spring, Spring Boot, Quarkus). Experience designing, building, and maintaining large scale, distributed systems. Experience with RESTful API design and implementation. Strong understanding of object oriented programming and design patterns. Exposure to NoSQL databases (e.g., MongoDB, Cassandra) is a plus. Exposure to cloud platforms (e.g., AWS, Azure, GCP) and containerisation (e.g., Docker, Kubernetes) is desirable. Experience with unit testing, integration testing, and test automation frameworks (e.g., JUnit, Mockito). Experience working in Agile/Scrum development environments. Practical experience with Python for scripting, automation, or data processing tasks. Experience with CI/CD pipelines and DevOps practices is a plus. Education Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
06/02/2026
Full time
Team Overview XiP is building a next generation cross asset calculation system for Citi trading desks and enterprise users in the largest global financial markets and exchanges in New York, London, and other major financial hubs. Our team owns multiple Java Spring Boot Services that execute, partition, and track quantitative risk graphs/trades in a distributed environment. These graphs can fail due to their complexity and our system must adapt quickly to these failures to provide a seamless experience for clients. XiP Compute Services are deployed onto OpenShift and Amazon's Elastic Kubernetes Service (EKS). An important initiative in 2025 will be onboarding Google's Kubernetes Engine to further expand our coverage. Our system scales on demand, and we can run up to tens of thousands of replicas of our services across all asset classes. Role Overview We are seeking a Senior Engineer to fill the role of "Applications Development Technology Lead Analyst" on the XiNG large scale distributed calculation platform (XiP). In this role you will design, build, and maintain the calculation engine at the heart of the XiP platform. This engine is responsible for c. 0.5 billion risk & suitability calculations at Citi every day. A single customer run compresses 17 million minutes of compute into a single 90 minute execution. Run on hundreds of thousands of pods across the entire XiP platform every day, this calculation engine is both highly performant and rapidly changing to support new scenarios, technologies, and infrastructure. As an engineer working on the calculation engine, you will work closely with software engineers, DevOps, and our customers to ensure reliable, secure, and scalable operations of our platform. Responsibilities Take part of the shared responsibility for the long term strategic direction of the XiP Calculation Engine: Apply your experience and skills to develop the future versions of the calculation engine. This means making it faster, utilizing resources better, and scaling to even greater sizes. This means adding new features without impacting performance of the platform in an undesirable manner - small changes multiplied by millions of calculations have a high cost. This means solving hard problems like transferring small amounts of data to a huge number of machines. Serve as advisor or coach to team members, allocating and overseeing work: Mentor and guide mid level developers, providing technical advice, code reviews, and career development support. Allocate tasks based on skill sets and project priorities, ensuring balanced workloads and timely delivery. Foster a collaborative and growth oriented team environment, encouraging best practices and continuous learning. Implement changes and improvements to Citi's Risk Calculation Engine, including analyzing and designing improvements to the distribution mechanisms of the engine which regularly parallelises 250,000 hours of compute into a single 90 minute execution: Lead the design, development, and implementation of enhancements to the Risk Calculation Engine, focusing on optimizing its distribution mechanisms. Analyze current parallelisation strategies and identify opportunities to further improve efficiency, scalability, and throughput. Operationally support the optimisation of Risk calculations by examining and providing SME level insight into the distributed execution of extremely large calculations: Monitor and analyse the distributed execution of large scale risk calculations, identifying performance bottlenecks and inefficiencies. Provide subject matter expertise to guide operational improvements, leveraging deep technical knowledge to recommend and implement optimisations that enhance calculation speed and resource utilisation. Plan, coordinate, and execute strategic changes to the engine to reach the next scaling milestone: Develop and manage strategic initiatives aimed at scaling the Risk Calculation Engine to meet future business demands. Coordinate with stakeholders to ensure that all scaling efforts are aligned with customer needs. Provide specialised customer support to optimise and improve large, distributed calculations: Act as a primary point of contact for clients to address issues and optimise inefficiencies that arise during distributed workload execution. Qualifications Multiple years professional software development experience with Java. Solid experience with Java frameworks (e.g., Spring, Spring Boot, Quarkus). Experience designing, building, and maintaining large scale, distributed systems. Experience with RESTful API design and implementation. Strong understanding of object oriented programming and design patterns. Exposure to NoSQL databases (e.g., MongoDB, Cassandra) is a plus. Exposure to cloud platforms (e.g., AWS, Azure, GCP) and containerisation (e.g., Docker, Kubernetes) is desirable. Experience with unit testing, integration testing, and test automation frameworks (e.g., JUnit, Mockito). Experience working in Agile/Scrum development environments. Practical experience with Python for scripting, automation, or data processing tasks. Experience with CI/CD pipelines and DevOps practices is a plus. Education Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Business Analyst Cambridge £400 per day Full Time To be responsible for the analysis of business models, business structures, business processes and customer journeys, across a broad range of service areas to improve service delivery and efficiency. To advise on and facilitate the redesign of structures and processes with a focus on modernising business practices, enhancing digital capabilities, and fostering a culture of continuous improvement through data-driven insights and collaborative change initiatives. To be responsible for identifying, creating, and facilitating transformational process design changes by conducting business and systems process analysis and design at a complex level. To support the production of agreed improvement delivery plans through effective and collaborative working with senior managers and colleagues in the Council and with its partners. In this role you will: Work with the Programme Management Office to define project scope, evaluate business cases, and prioritise initiatives using structured methodologies and weighted scoring aligned to the Council s strategic objectives. Perform root cause analyses and gap need analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks to drive sustainable change. Be responsible for planning, leading and delivering multiple, concurrent business process re-engineering and customer journey mapping projects involving service representatives, to help identify the needs within competing demands of the business and work with stakeholders to address them. Analyze quantitative and qualitative data from multiple sources (e.g., performance metrics, user feedback, service desk logs) to generate actionable insights that improve service delivery and internal processes. Identify and make decisions and to carry out follow up observations and interviews to ensure that a comprehensive understanding of technical and functional requirements of the business process or structure is gained to inform both the current state insight and redesign phases. Ensure there is a consistent approach to business analysis activity across all Council processes and structures reviewed. Recommend solutions and customer focussed outcomes as part of any redesign phase. Make decisions on the prioritisation of areas in which to implement changes and gain support for adoption through collaborative working with stakeholders and effective presentation of outputs from workshops and the overall reviews. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
05/02/2026
Contractor
Business Analyst Cambridge £400 per day Full Time To be responsible for the analysis of business models, business structures, business processes and customer journeys, across a broad range of service areas to improve service delivery and efficiency. To advise on and facilitate the redesign of structures and processes with a focus on modernising business practices, enhancing digital capabilities, and fostering a culture of continuous improvement through data-driven insights and collaborative change initiatives. To be responsible for identifying, creating, and facilitating transformational process design changes by conducting business and systems process analysis and design at a complex level. To support the production of agreed improvement delivery plans through effective and collaborative working with senior managers and colleagues in the Council and with its partners. In this role you will: Work with the Programme Management Office to define project scope, evaluate business cases, and prioritise initiatives using structured methodologies and weighted scoring aligned to the Council s strategic objectives. Perform root cause analyses and gap need analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks to drive sustainable change. Be responsible for planning, leading and delivering multiple, concurrent business process re-engineering and customer journey mapping projects involving service representatives, to help identify the needs within competing demands of the business and work with stakeholders to address them. Analyze quantitative and qualitative data from multiple sources (e.g., performance metrics, user feedback, service desk logs) to generate actionable insights that improve service delivery and internal processes. Identify and make decisions and to carry out follow up observations and interviews to ensure that a comprehensive understanding of technical and functional requirements of the business process or structure is gained to inform both the current state insight and redesign phases. Ensure there is a consistent approach to business analysis activity across all Council processes and structures reviewed. Recommend solutions and customer focussed outcomes as part of any redesign phase. Make decisions on the prioritisation of areas in which to implement changes and gain support for adoption through collaborative working with stakeholders and effective presentation of outputs from workshops and the overall reviews. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
ICT Infrastructure Manager Employer: NI Assembly Location: Stormont (Limited Hybrid) Contract Type: Temporary (PAYE) up to 12 months Salary: £54,090 pa Job Summary VANRATH are delighted to be partnering with the NI Assembly who are seeking an experienced ICT Infrastructure Manager. The ICT Infrastructure Manager will ensure the effective running of the ICT infrastructure comprising the physical and cloud environments, the provision of desktop services and applications and the provision of an ICT Service Desk on behalf of the Assembly Commission. The post holder will undertake the management of the specialist teams providing the ICT Infrastructure support services, which maintain the Assembly's technical environment. The post holder will also contribute to the development, management and monitoring of IS and IT policies, procedures and systems. Key Responsibilities Advising on the review, collation and consideration of the IS resources required to support the work of the Assembly, its Committees, Members and the Assembly Commission. Managing the day to day provision, maintenance and support of the Assembly Commission's technical environment (on premise and cloud), ensuring business continuity. Managing the provision of customised ICT enabled solutions. Liaising with other IS Office staff in maintaining effective computing services through the management of the delivery of ICT services, including the management of teams of Infrastructure Support Specialists and Analysts, advising and directing as required. Leading on technical evaluations and developments and providing technical advice and support across a range of technologies. Developing specifications for the procurement of ICT enabled business solutions and to assist, in the IS Office representational role, in discussions with potential contractors and suppliers within the specialism. Taking a lead role in IS Office specific procurements and supervising the work of other staff in negotiating small scale procurements, to ensure that overall best value for money is achieved. Taking a lead role in the IS Office approach to cyber security. Managing ICT projects using an appropriate project management methodology. Managing the development of technical standards; co-ordination of plans; planning and monitoring ICT security standards and procedures. Managing the provision of authoritative and expert advice on ICT Infrastructure matters to the Head of IS Office and Director of Parliamentary Services and the Secretariat Management Group in relation to the strategic provision of IT and IS facilities and services for the Assembly. Presenting ICT information to Members and Assembly Commission staff including the delivery of system demonstrations, ICT training and preparation of user documentation. Being responsible for the business analysis process with respect to the infrastructure requirements of new or enhanced ICT enabled business systems. Providing consultancy for a wide range of ICT enabled activities within the organisation, including acting as ICT expert on corporate and interparliamentary working groups. Comply with all the Assembly Commission's staff policies and procedures including Equal Opportunities and Dignity at Work policies and procedures and all mandatory training requirements. Managing information and records in accordance with established policies and statutory requirements. You may also be required to carry out other duties that the Assembly Commission reasonably requires of you. Essential Criteria Applicants for the post of ICT Infrastructure Manager must, by the closing date for applications have: (a) Possess at least a HND in computing or other discipline relevant to Information Systems and Information Technology, AND have at least a total of 3 years' post qualification experience with a minimum of one year's experience in the areas described below at (i) and (ii): (i) planning, design and management of a medium-sized ICT infrastructure (comprising more than 500 users) This area requires sound knowledge and experience of on-premise infrastructure and cloud technologies (Microsoft technologies; local AD, M365, Dev Ops and Azure). AND (ii) overseeing the management and provision of a Service Desk supporting technologies such as Windows desktop operating systems, MS In Tune, and M365 Office applications in a challenging, service delivery environment serving more than 500 users, running a variety of applications. NB Only those courses with a computing content of 50% or more will be considered, and applicants must give full details on the application form of how the content of the course meets this requirement. OR (b) Have at least a total of 5 years' experience with a minimum of one year's experience in the areas described below at (i) and (ii): (i) planning, design and management of a medium-sized ICT infrastructure (comprising more than 500 users) This area requires sound knowledge and experience of on-premise infrastructure and cloud technologies (Microsoft technologies; local AD, M365, Dev Ops and Azure). AND (ii) overseeing the management and provision of a Service Desk supporting technologies such as Windows desktop operating systems, MS In Tune, and M365 Office applications in a challenging, service delivery environment serving more than 500 users, running a variety of applications. Next steps Please click on apply to share your CV for this role, and feel free to get in touch with VANRATH for a confidential chat to discuss further.
03/02/2026
Full time
ICT Infrastructure Manager Employer: NI Assembly Location: Stormont (Limited Hybrid) Contract Type: Temporary (PAYE) up to 12 months Salary: £54,090 pa Job Summary VANRATH are delighted to be partnering with the NI Assembly who are seeking an experienced ICT Infrastructure Manager. The ICT Infrastructure Manager will ensure the effective running of the ICT infrastructure comprising the physical and cloud environments, the provision of desktop services and applications and the provision of an ICT Service Desk on behalf of the Assembly Commission. The post holder will undertake the management of the specialist teams providing the ICT Infrastructure support services, which maintain the Assembly's technical environment. The post holder will also contribute to the development, management and monitoring of IS and IT policies, procedures and systems. Key Responsibilities Advising on the review, collation and consideration of the IS resources required to support the work of the Assembly, its Committees, Members and the Assembly Commission. Managing the day to day provision, maintenance and support of the Assembly Commission's technical environment (on premise and cloud), ensuring business continuity. Managing the provision of customised ICT enabled solutions. Liaising with other IS Office staff in maintaining effective computing services through the management of the delivery of ICT services, including the management of teams of Infrastructure Support Specialists and Analysts, advising and directing as required. Leading on technical evaluations and developments and providing technical advice and support across a range of technologies. Developing specifications for the procurement of ICT enabled business solutions and to assist, in the IS Office representational role, in discussions with potential contractors and suppliers within the specialism. Taking a lead role in IS Office specific procurements and supervising the work of other staff in negotiating small scale procurements, to ensure that overall best value for money is achieved. Taking a lead role in the IS Office approach to cyber security. Managing ICT projects using an appropriate project management methodology. Managing the development of technical standards; co-ordination of plans; planning and monitoring ICT security standards and procedures. Managing the provision of authoritative and expert advice on ICT Infrastructure matters to the Head of IS Office and Director of Parliamentary Services and the Secretariat Management Group in relation to the strategic provision of IT and IS facilities and services for the Assembly. Presenting ICT information to Members and Assembly Commission staff including the delivery of system demonstrations, ICT training and preparation of user documentation. Being responsible for the business analysis process with respect to the infrastructure requirements of new or enhanced ICT enabled business systems. Providing consultancy for a wide range of ICT enabled activities within the organisation, including acting as ICT expert on corporate and interparliamentary working groups. Comply with all the Assembly Commission's staff policies and procedures including Equal Opportunities and Dignity at Work policies and procedures and all mandatory training requirements. Managing information and records in accordance with established policies and statutory requirements. You may also be required to carry out other duties that the Assembly Commission reasonably requires of you. Essential Criteria Applicants for the post of ICT Infrastructure Manager must, by the closing date for applications have: (a) Possess at least a HND in computing or other discipline relevant to Information Systems and Information Technology, AND have at least a total of 3 years' post qualification experience with a minimum of one year's experience in the areas described below at (i) and (ii): (i) planning, design and management of a medium-sized ICT infrastructure (comprising more than 500 users) This area requires sound knowledge and experience of on-premise infrastructure and cloud technologies (Microsoft technologies; local AD, M365, Dev Ops and Azure). AND (ii) overseeing the management and provision of a Service Desk supporting technologies such as Windows desktop operating systems, MS In Tune, and M365 Office applications in a challenging, service delivery environment serving more than 500 users, running a variety of applications. NB Only those courses with a computing content of 50% or more will be considered, and applicants must give full details on the application form of how the content of the course meets this requirement. OR (b) Have at least a total of 5 years' experience with a minimum of one year's experience in the areas described below at (i) and (ii): (i) planning, design and management of a medium-sized ICT infrastructure (comprising more than 500 users) This area requires sound knowledge and experience of on-premise infrastructure and cloud technologies (Microsoft technologies; local AD, M365, Dev Ops and Azure). AND (ii) overseeing the management and provision of a Service Desk supporting technologies such as Windows desktop operating systems, MS In Tune, and M365 Office applications in a challenging, service delivery environment serving more than 500 users, running a variety of applications. Next steps Please click on apply to share your CV for this role, and feel free to get in touch with VANRATH for a confidential chat to discuss further.
Technical Services Analyst (Newcastle under Lyme) Lymedale Business Centre Lymedale Business Park, Hooters Hall Rd, Newcastle ST5 9QF, UK Job Description Posted Wednesday 14 January 2026 at 01:00 We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other. THE ROLE In this role you will be responsible for delivering technical services for infrastructure servers and storage and will work closely with the Service Desk to provide 2nd and 3rd line operational support. This role will support the process of impact assessing and planning IT infrastructure changes, and will then implement, test and monitor required changes in line with agreed change plans. This role is based twice a week from our Lymedale DC - in Newcastle under Lyme WHATS IN IT FOR YOU: 40% staff discount plus friends & family discounts throughout the year Access to our reward platform for external discount and offers Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you All employees are covered by our life assurance policy from day oneUnlock extra leave with our buy more holiday scheme. Celebrate YOU! Enjoy an extra paid day off on your birthday each year Enhanced maternity, paternity and adoption leave, and shared parental leave (eligibility how to word - how to word on an ad, after 2 years service) Spread the cost of your commute with interest-free season tic ket loans Do your bit for the environment and save money with our Cycle2Work scheme We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust WHAT YOU'LL BE DOING: SUPPORT: Providing, managing and maintaining all servers (Unix, Wintel and Mainframe) ensuring they remain available at all required times Managing and maintaining all core operating systems Resolving IT infrastructure-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements Provide timely communication to users on the status of their service requests and incidents, as required Liaising with IT suppliers to ensure IT infrastructure-related incidents and problems are resolved in a timely and professional manner Ensuring problem prevention methods are continually applied to improve service levels and reduce costs Undertaking IT infrastructure-related problem diagnosis, implementing problem resolution or prevention measures as appropriate. Monitoring the availability, performance and throughput of supported IT infrastructure Prioritising and scheduling assigned support activities and tasks Participating in disaster recovery activities as required CHANGE: Working with project teams to review and impact assess new business requirements Contributing to technical aspects of key change documentation such as business requirements, change impact assessments, change implementation plans, change tickets, change rollout plans etc. Ensuring capacity, availability, security and service support requirements are considered in all IT infrastructure changes Providing required environments Implementing, testing and monitoring required IT infrastructure changes in line with change implementation plans Ensuring IT infrastructure changes meet the agreed service acceptance criteria Ensuring Asset and Configuration Management principles, processes and procedures are applied Ensuring monitoring thresholds and alerts are set up to achieve a fix before fail way of working WHO YOU ARE: A degree in IT or related business topic (desirable) Experience working in server and storage teams Microsoft Certified Systems Engineer (MCSE) Exposure/Experience with Microsoft Exchange Server (desirable) Exposure/Experience with Active Directory Policy Administration (desirable) Exposure/Experience with E-Mail Filtering Systems (desirable) Exposure/Experience with Enterprise Anti-Virus solutions (desirable) Exposure/Experience with SCOM (desirable) Experience of creating and managing virtual and physical servers for UNIX and Windows variant O/S Knowledge of data storage devices Understanding of UNIX and Windows file system s Why New Look? We care about you and the planet and believe fashion should be a force for positive change . We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role. Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth applicationprocess Lymedale Business Centre Lymedale Business Park, Hooters Hall Rd, Newcastle ST5 9QF, UK
03/02/2026
Full time
Technical Services Analyst (Newcastle under Lyme) Lymedale Business Centre Lymedale Business Park, Hooters Hall Rd, Newcastle ST5 9QF, UK Job Description Posted Wednesday 14 January 2026 at 01:00 We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other. THE ROLE In this role you will be responsible for delivering technical services for infrastructure servers and storage and will work closely with the Service Desk to provide 2nd and 3rd line operational support. This role will support the process of impact assessing and planning IT infrastructure changes, and will then implement, test and monitor required changes in line with agreed change plans. This role is based twice a week from our Lymedale DC - in Newcastle under Lyme WHATS IN IT FOR YOU: 40% staff discount plus friends & family discounts throughout the year Access to our reward platform for external discount and offers Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you All employees are covered by our life assurance policy from day oneUnlock extra leave with our buy more holiday scheme. Celebrate YOU! Enjoy an extra paid day off on your birthday each year Enhanced maternity, paternity and adoption leave, and shared parental leave (eligibility how to word - how to word on an ad, after 2 years service) Spread the cost of your commute with interest-free season tic ket loans Do your bit for the environment and save money with our Cycle2Work scheme We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust WHAT YOU'LL BE DOING: SUPPORT: Providing, managing and maintaining all servers (Unix, Wintel and Mainframe) ensuring they remain available at all required times Managing and maintaining all core operating systems Resolving IT infrastructure-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements Provide timely communication to users on the status of their service requests and incidents, as required Liaising with IT suppliers to ensure IT infrastructure-related incidents and problems are resolved in a timely and professional manner Ensuring problem prevention methods are continually applied to improve service levels and reduce costs Undertaking IT infrastructure-related problem diagnosis, implementing problem resolution or prevention measures as appropriate. Monitoring the availability, performance and throughput of supported IT infrastructure Prioritising and scheduling assigned support activities and tasks Participating in disaster recovery activities as required CHANGE: Working with project teams to review and impact assess new business requirements Contributing to technical aspects of key change documentation such as business requirements, change impact assessments, change implementation plans, change tickets, change rollout plans etc. Ensuring capacity, availability, security and service support requirements are considered in all IT infrastructure changes Providing required environments Implementing, testing and monitoring required IT infrastructure changes in line with change implementation plans Ensuring IT infrastructure changes meet the agreed service acceptance criteria Ensuring Asset and Configuration Management principles, processes and procedures are applied Ensuring monitoring thresholds and alerts are set up to achieve a fix before fail way of working WHO YOU ARE: A degree in IT or related business topic (desirable) Experience working in server and storage teams Microsoft Certified Systems Engineer (MCSE) Exposure/Experience with Microsoft Exchange Server (desirable) Exposure/Experience with Active Directory Policy Administration (desirable) Exposure/Experience with E-Mail Filtering Systems (desirable) Exposure/Experience with Enterprise Anti-Virus solutions (desirable) Exposure/Experience with SCOM (desirable) Experience of creating and managing virtual and physical servers for UNIX and Windows variant O/S Knowledge of data storage devices Understanding of UNIX and Windows file system s Why New Look? We care about you and the planet and believe fashion should be a force for positive change . We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role. Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth applicationprocess Lymedale Business Centre Lymedale Business Park, Hooters Hall Rd, Newcastle ST5 9QF, UK
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team At Kraken, data is both a strategic asset and the foundation of trust with our users, partners, and stakeholders and the data team is the backbone of decision-making. We're looking for a Data Analyst, Product to join our team remotely! The goal of this role is to elevate decision-making by uncovering emerging trends and root causes, and by developing tools to drive insight and actions that give full visibility into product performance and business growth. Beyond technical expertise, success in this role depends on being a true business partner who combines data-driven insights with strategic thinking to shape growth initiatives, guide decision-making, and drive measurable impact across the organization. In this role, you'll own end-to-end data management from building and maintaining datasets and pipelines to designing dashboards and insights for the Product team. Additionally, you will work on experimentation infrastructure, launching an A/B testing system together with your team and contributing to other experimental projects to ensure the data team is constantly evolving and growing. You will be, quite literally and quantitatively, defining success on a daily basis for our Product and leadership teams. Join us and be part of a team where data is not just an asset but our language, our tool, and our future. The opportunity Act as a trusted business advisor who influences decision-making for the growth team and deeply understands the business, both inside and out Own the design of dashboards, metrics, and reports, turning data into actionable insights for the growth team, cross functional partners, and the leadership team Dive into large, complex datasets and logs to turn your findings into scalable data models necessary to facilitate reporting, analytics and ML models Lead cross-functional projects with analysts, scientists, engineers, and product teams to build data pipelines using Airflow, Python, and modern ETL frameworks Be at the forefront of data innovation by experimenting, testing hypotheses, and translating insights into action Develop and automate reporting of key performance indicators of various Kraken's products at scale Develop high-quality code for pipelines and dashboards, incorporating software engineering best practices Deliver insights that shape growth direction through clear, data-driven storytelling Skills you should HODL 5+ years of experience in data analysis and data management within the financial services industry, ideally gained in a fast-paced, high-growth environment Hands-on experience trading derivatives such as perpetuals, futures, or similar instruments is required, whether gained professionally or through personal trading as a hobby or passion Experience working closely with product teams to analyze and optimize performance across the product funnel and related business metrics, ideally within a trading environment This role requires expert SQL skills-including complex joins, CTEs, and analytical functions-paired with familiarity in Python libraries such as pandas, matplotlib, and plotly Hands-on experience using dbt to model and organize marketing, product, or performance data for reporting and decision-making Experience setting up and managing data pipelines, with a strong understanding of data workflow orchestration Capable of creating intuitive dashboards and visualizations to communicate complex insights clearly Strong communicator who can simplify complex data ideas for both technical and non-technical audiences You believe wholeheartedly in the values outlined in Kraken's Tentaclements document A degree in a field emphasizing analytical rigor, such as software engineering, economics, or a hard science Nice to haves Deep interest in improving user experiences through better product analytics and experimentation Passion for continuous learning and approaching problems with a beginner's mindset Solid understanding of the cryptocurrency space and how financial markets function Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledge about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
03/02/2026
Full time
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team At Kraken, data is both a strategic asset and the foundation of trust with our users, partners, and stakeholders and the data team is the backbone of decision-making. We're looking for a Data Analyst, Product to join our team remotely! The goal of this role is to elevate decision-making by uncovering emerging trends and root causes, and by developing tools to drive insight and actions that give full visibility into product performance and business growth. Beyond technical expertise, success in this role depends on being a true business partner who combines data-driven insights with strategic thinking to shape growth initiatives, guide decision-making, and drive measurable impact across the organization. In this role, you'll own end-to-end data management from building and maintaining datasets and pipelines to designing dashboards and insights for the Product team. Additionally, you will work on experimentation infrastructure, launching an A/B testing system together with your team and contributing to other experimental projects to ensure the data team is constantly evolving and growing. You will be, quite literally and quantitatively, defining success on a daily basis for our Product and leadership teams. Join us and be part of a team where data is not just an asset but our language, our tool, and our future. The opportunity Act as a trusted business advisor who influences decision-making for the growth team and deeply understands the business, both inside and out Own the design of dashboards, metrics, and reports, turning data into actionable insights for the growth team, cross functional partners, and the leadership team Dive into large, complex datasets and logs to turn your findings into scalable data models necessary to facilitate reporting, analytics and ML models Lead cross-functional projects with analysts, scientists, engineers, and product teams to build data pipelines using Airflow, Python, and modern ETL frameworks Be at the forefront of data innovation by experimenting, testing hypotheses, and translating insights into action Develop and automate reporting of key performance indicators of various Kraken's products at scale Develop high-quality code for pipelines and dashboards, incorporating software engineering best practices Deliver insights that shape growth direction through clear, data-driven storytelling Skills you should HODL 5+ years of experience in data analysis and data management within the financial services industry, ideally gained in a fast-paced, high-growth environment Hands-on experience trading derivatives such as perpetuals, futures, or similar instruments is required, whether gained professionally or through personal trading as a hobby or passion Experience working closely with product teams to analyze and optimize performance across the product funnel and related business metrics, ideally within a trading environment This role requires expert SQL skills-including complex joins, CTEs, and analytical functions-paired with familiarity in Python libraries such as pandas, matplotlib, and plotly Hands-on experience using dbt to model and organize marketing, product, or performance data for reporting and decision-making Experience setting up and managing data pipelines, with a strong understanding of data workflow orchestration Capable of creating intuitive dashboards and visualizations to communicate complex insights clearly Strong communicator who can simplify complex data ideas for both technical and non-technical audiences You believe wholeheartedly in the values outlined in Kraken's Tentaclements document A degree in a field emphasizing analytical rigor, such as software engineering, economics, or a hard science Nice to haves Deep interest in improving user experiences through better product analytics and experimentation Passion for continuous learning and approaching problems with a beginner's mindset Solid understanding of the cryptocurrency space and how financial markets function Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledge about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
About The Finance Team plays a vital role in maintaining financial integrity, ensuring the effective management, and supporting the organisation's wider objectives. The team is focused on enhancing business processes, improving reporting capabilities, and supporting data-driven decision making across the organisation. The Opportunity We are seeking a Unit4 Systems Analyst to join our client's finance team. This is a key role responsible for supporting, maintaining, developing and optimising the organisation's finance system. The postholder will ensure the system operates effectively, supports accurate financial management, and contributes to continual process improvement. Key Responsibilities Administer and maintain the finance system, including user access, workflow management, chart of accounts, attributes and relationships. Manage and respond to helpdesk queries, allocating tickets appropriately within the team. Act as the main contact for external system and support providers. Lead testing activities for system updates, integrations and developments. Monitor system performance to ensure stability and reliability. Manage system development priorities in line with organisational needs. Identify and address training needs within the finance team and wider organisation, preparing training materials and delivering sessions where appropriate. Ensure that all systems and processes comply with legal, regulatory and internal policy requirements, including VAT and data protection. What We're Looking For Takes a proactive, solution-focused approach to overcoming challenges. Uses available information to make sound, evidence-based decisions. Challenges assumptions and seeks deeper insight to support improvements. Identifies and mitigates risks effectively. Simplifies complex processes to improve efficiency. Communicates clearly and appropriately for different audiences. Explains complex information in an engaging and accessible way. Makes confident, informed decisions within agreed parameters. Takes accountability for actions and outcomes. Values and draws on the diverse perspectives, skills and experiences of colleagues. Experience and Qualifications Experience of working with a helpdesk or ticketing system (essential). Experience of supporting or leading systems and process improvements. Public sector finance process knowledge. Stakeholder engagement. Working knowledge of Unit4. How to Apply For further details, please send your CV to or call SystemsAccountants is a leading global Finance Systems, Analytics and Transformation recruitment company. We provide permanent & contractor recruitment solutions to enable clients to implement, support, develop & optimise Finance, ERP and Analytics systems. We can source and vet finance systems professionals on a global basis. Unlike typical search & selection firms, our consultants are internationally mobile, which ensures that our clients and candidates receive a tailored 'in-person' service with added market insight.
03/02/2026
Full time
About The Finance Team plays a vital role in maintaining financial integrity, ensuring the effective management, and supporting the organisation's wider objectives. The team is focused on enhancing business processes, improving reporting capabilities, and supporting data-driven decision making across the organisation. The Opportunity We are seeking a Unit4 Systems Analyst to join our client's finance team. This is a key role responsible for supporting, maintaining, developing and optimising the organisation's finance system. The postholder will ensure the system operates effectively, supports accurate financial management, and contributes to continual process improvement. Key Responsibilities Administer and maintain the finance system, including user access, workflow management, chart of accounts, attributes and relationships. Manage and respond to helpdesk queries, allocating tickets appropriately within the team. Act as the main contact for external system and support providers. Lead testing activities for system updates, integrations and developments. Monitor system performance to ensure stability and reliability. Manage system development priorities in line with organisational needs. Identify and address training needs within the finance team and wider organisation, preparing training materials and delivering sessions where appropriate. Ensure that all systems and processes comply with legal, regulatory and internal policy requirements, including VAT and data protection. What We're Looking For Takes a proactive, solution-focused approach to overcoming challenges. Uses available information to make sound, evidence-based decisions. Challenges assumptions and seeks deeper insight to support improvements. Identifies and mitigates risks effectively. Simplifies complex processes to improve efficiency. Communicates clearly and appropriately for different audiences. Explains complex information in an engaging and accessible way. Makes confident, informed decisions within agreed parameters. Takes accountability for actions and outcomes. Values and draws on the diverse perspectives, skills and experiences of colleagues. Experience and Qualifications Experience of working with a helpdesk or ticketing system (essential). Experience of supporting or leading systems and process improvements. Public sector finance process knowledge. Stakeholder engagement. Working knowledge of Unit4. How to Apply For further details, please send your CV to or call SystemsAccountants is a leading global Finance Systems, Analytics and Transformation recruitment company. We provide permanent & contractor recruitment solutions to enable clients to implement, support, develop & optimise Finance, ERP and Analytics systems. We can source and vet finance systems professionals on a global basis. Unlike typical search & selection firms, our consultants are internationally mobile, which ensures that our clients and candidates receive a tailored 'in-person' service with added market insight.
We are seeking an experienced Infrastructure & Security Analyst to join our IT team. This is a hands on role requiring strong technical expertise across Microsoft cloud and on premises infrastructure, with a particular focus on Azure, Entra ID, Intune, and enterprise security platforms. This is a hybrid position with some on site presence required at our flagship HQ in Worthing. What You'll Be Doing: Provide 2nd/3rd line technical support for infrastructure and security services Act as a first point of escalation for the IT Service Desk team Manage and support Active Directory and Entra ID (identity and access management, group policies, conditional access, authentication methods). Configure, deploy, and support devices and applications via Microsoft Intune, including application packaging, compliance policies, and device management. Investigate, triage, and respond to security incidents using Microsoft Defender XDR and Microsoft Sentinel. Conduct proactive monitoring and maintenance of infrastructure and security systems, ensuring stability, compliance, and performance. Work with vulnerability management tools to identify, assess, and remediate risks. Collaborate with project teams to deliver new solutions and enhance existing services. Maintain clear documentation of systems, processes, incidents, and changes. Contribute to the continuous improvement of IT and security operations, recommending enhancements where appropriate. What Experience & Skills You Need: Proven experience in an Infrastructure or Security Support or Analyst role (not entry level). Strong knowledge of Microsoft Azure (compute, storage, networking, RBAC). Hands on experience with Active Directory & Entra ID (hybrid identity, conditional access, MFA). Practical knowledge of Intune (device enrolment, configuration profiles, application packaging/deployment). Experience with Microsoft Defender (Endpoint, Office 365, Identity) and Microsoft Sentinel (incident analysis, KQL queries). Good understanding of ITIL processes (incident, problem, change management). Experience providing second and third line support within a complex IT environment. Strong troubleshooting and analytical skills. Excellent communication skills, with the ability to explain technical issues to both technical and non technical stakeholders. What We Can Offer You: Private Healthcare (access to remote GP & Counselling) for peace of mind On site Parking for convenience and cost efficiency Annual Wellbeing Reimbursement to care for your mind and body Pension Plan to secure your future Cycle to work Scheme to stay active and eco friendly Enhanced Parental Pay to support new families Referral Bonus to benefit from recommending talent Proactive and self motivated, with a continuous improvement mindset. Strong problem solving ability and a structured approach to incident response. Collaborative team player who can also work independently. Able to prioritise effectively in a fast paced environment.
03/02/2026
Full time
We are seeking an experienced Infrastructure & Security Analyst to join our IT team. This is a hands on role requiring strong technical expertise across Microsoft cloud and on premises infrastructure, with a particular focus on Azure, Entra ID, Intune, and enterprise security platforms. This is a hybrid position with some on site presence required at our flagship HQ in Worthing. What You'll Be Doing: Provide 2nd/3rd line technical support for infrastructure and security services Act as a first point of escalation for the IT Service Desk team Manage and support Active Directory and Entra ID (identity and access management, group policies, conditional access, authentication methods). Configure, deploy, and support devices and applications via Microsoft Intune, including application packaging, compliance policies, and device management. Investigate, triage, and respond to security incidents using Microsoft Defender XDR and Microsoft Sentinel. Conduct proactive monitoring and maintenance of infrastructure and security systems, ensuring stability, compliance, and performance. Work with vulnerability management tools to identify, assess, and remediate risks. Collaborate with project teams to deliver new solutions and enhance existing services. Maintain clear documentation of systems, processes, incidents, and changes. Contribute to the continuous improvement of IT and security operations, recommending enhancements where appropriate. What Experience & Skills You Need: Proven experience in an Infrastructure or Security Support or Analyst role (not entry level). Strong knowledge of Microsoft Azure (compute, storage, networking, RBAC). Hands on experience with Active Directory & Entra ID (hybrid identity, conditional access, MFA). Practical knowledge of Intune (device enrolment, configuration profiles, application packaging/deployment). Experience with Microsoft Defender (Endpoint, Office 365, Identity) and Microsoft Sentinel (incident analysis, KQL queries). Good understanding of ITIL processes (incident, problem, change management). Experience providing second and third line support within a complex IT environment. Strong troubleshooting and analytical skills. Excellent communication skills, with the ability to explain technical issues to both technical and non technical stakeholders. What We Can Offer You: Private Healthcare (access to remote GP & Counselling) for peace of mind On site Parking for convenience and cost efficiency Annual Wellbeing Reimbursement to care for your mind and body Pension Plan to secure your future Cycle to work Scheme to stay active and eco friendly Enhanced Parental Pay to support new families Referral Bonus to benefit from recommending talent Proactive and self motivated, with a continuous improvement mindset. Strong problem solving ability and a structured approach to incident response. Collaborative team player who can also work independently. Able to prioritise effectively in a fast paced environment.