Location: Bury, Lancashire. Due to the nature of I.T. Support, the business requires support staff to work onsite at the Bury offices for a percentage of the working week. The remainder of the work can be carried out remotely from home. The arrangement is flexible and onsite work can vary based on business and personal requirements. Working onsite at the Bury offices for two days a week is standard practice.
Salary: Up to £27,000pa
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We are looking for an I.T. Support Technician to join our team at FM Outsource.
The role involves supporting the hardware, software and networking requirements for over 400 staff. These staff work both in the offices in Bury and from home. As an I.T. Support Technician, you will provide support to the FM Outsource staff via a service desk, where you will typically onboard/offboard accounts, provision/deprovision laptops and desktops, troubleshoot and resolve issues with Microsoft programs and system access.
You would manage the office internal network, which would include viewing logs for any unusual activity, keeping the equipment well patched, troubleshooting network issues, making suggestions and implementing improvements. We utilise site-to-site VPNs and infrequently you will be required to diagnose any issues and implement additional site-to-site VPNs.
FM Outsource I.T. staff are actively encouraged to improve their skills and certifications. To this end, training, mentoring and skills development of all kinds is supported and rewarded. Various training materials and facilities are provided to assist with this, including Pluralsight, training materials and exams as standard.
At FM Outsource, we provide quality customer service outsourcing that prioritises your customers’ needs. We believe modern outsourcing has to be better if it’s going to survive in an intensely competitive and saturated market. We care deeply about making a difference, impressing our customers, and being the best at what we do. And we think that being the best means offering the most complete customer experience possible – so that’s our ultimate goal.