Internal 2nd Line Support

Founded in 2004, we are a forward thinking, ambitious Telecoms and IT provider, based on the South Coast.

Our values are:

Respect

Integrity

Teamwork

Ambition

If you share our values and want to work for a forward-thinking, growing business, then please read on.

We are currently recruiting for an Internal Technical Support Advisor.

You would be joining our team providing remote and onsite support for Focus Group. The role will 1st/2nd line support to our 500 employees.
Daily support would include working from a help desk queue, working with colleagues to resolve issues and completing tasks within the SLA's.

• Be responsible for dealing with 2nd line support issues for our own employees
• A natural problem solver, you are willing to deliver tasks individually whilst integrating with a friendly team.
• Conscientious with a strong work ethic, energy, and resourcefulness to deliver change.
• Excellent time management and prioritisation skills.

Essential Skills

• Experience in an IT support role.
• Ideally worked on an IT Support Helpdesk previously, in a managed service environment.
• Excellent telephone and remote support skills.
• Excellent communication and organisation skills.
• Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft packages.
• Experience in networking (firewalls, routers, switches, VPN, wireless).
• Experience with VLANs, Hyper V, VM Ware and other virtual technologies.

Desired Skills

• Experience with Mac OS X, Linux & Android.
• Cloud knowledge: Office 365 and other
• Backup Software: Windows Server Backup, Veeam, Symantec, Attix or StorageCraft
• Experience with Cisco firewalls and switches.
• Experience with SQL, VOIP, SANS.

We offer lots of opportunities to develop and further our employees' careers offering training and personal development plans. We are a very sociable Company and regularly hold events such as Pub Quizzes, Sports Events, Awards Ceremonies and many more. We will continue to grow as a Company which will create exciting opportunities for employees of Focus Group.

If you like the sound of this role, please apply on-line today