Microsoft Trainer / Learning & Development Specialist - O365, MS Teams, c60k

Microsoft Trainer / Learning & Development Specialist - MS O365, MS Teams Collaboration products, MTRs, Unified Communications (UCC), A/V Services. Permanent. Fully Remote / 100% Work From Home (during and post-pandemic). £55k - £60 +Benefits

Microsoft Trainer / Learning & Development Specialist required by leading MSP service provider to global financial services organisations and the public sector. You will join a newly formed, global, division and focus on the design delivery of training services focussed on the range of Unified Communications (UCC) products and services centred around the MS Teams collaboration technology: Microsoft Teams Rooms (MTRs) and related MS Office 365 products.

As a leading provider of managed services within the Audio Visual arena the company has, like many other MSPs, seen a surge in demand for Microsoft-centric products focused largely around MS Teams. Their focus is on the large-scale implementation and management of multiple meeting rooms, largely within global financial services organization, employing the MS Teams Rooms capability. This MS Teams platform offers wider capability than simple video conferencing and employs MS Power Apps for additional in-room functionality and combines multiple screens, automated focus and zoom, interactive whiteboards and much more. This position will play a key role to ensure the successful usage and adoption of the new services by end users within an organisation.

The Microsoft Trainer / Learning & Development Specialist will devise training plans, sessions and seminars for all levels of technical experience and seniority and create all of the appropriate training materials and presentations required to deliver these sessions. You will also create user guidance manuals which can be referred to by users post-training. Once in place, the Microsoft Trainer / Learning & Development Specialist will deliver these sessions over remote MS Teams with a view to ensuring that users maximise the usage of the MS Teams facilities with particular focus on MTRs and UCC (Unified Communications). Whilst the training will focus on MS Teams functionality you will need to train users on its integration with aspects such as MS Office (calendars, invite management for example) along with additional functionality being delivered with MS Power Apps such as control of heating and ventilation controls within a meeting room. During this work you may be required to deliver some 1st line support activities or escalate to support teams. You will also work closely with account management teams and advise if you identify areas for improvement within client environments.

We are searching for a Microsoft Trainer / Learning & Development Specialist / IT Trainer who has a deep understanding of Microsoft products, in particular MS Teams and MS Outlook. Experience with MS Teams collaboration rooms would be advantageous but non-essential. Experience gained working with Audio Visual hardware and services (such as Cisco Webex for example) would be beneficial but non-essential. You will be comfortable designing training schemes, creating training materials and Powerpoint presentation decks and be confident in your ability to manage training sessions of varying sizes with end users (of varying levels of seniority) over MS Teams. Excellent written and verbal communication skills combined with presentational confidence (public speaking) are pre-requisite.

Exceptional opportunity to join a new department within one of the largest global MSPs within its field at an exciting time of ongoing growth and product innovation. Fully remote role, we are welcoming applications from across the UK with the caveat that the occasional meeting in the Greater London area may be required from time to time which would require an overnight stay.