We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
14/09/2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
14/09/2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Platform Engineer Position Description At CGI, we engineer secure, scalable cloud platforms that enable transformation across the UK's most critical sectors. As a Platform Engineer, you will take ownership of designing and evolving resilient digital platforms that accelerate delivery and power mission-critical services. Working across cloud infrastructure, automation, security, and observability, you will help set engineering standards and drive measurable improvements in reliability, performance, and cost efficiency. Within a collaborative, multidisciplinary environment, you will have the autonomy to innovate, influence platform strategy, and continuously improve how we deliver for our clients - shaping modern cloud ecosystems that make a national impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid position based out of Newcastle. Your future duties and responsibilities In this role, you will design, automate, and continuously improve cloud platforms across multiple client programmes. You will collaborate with architects, developers, and delivery leaders to ensure platforms are secure, scalable, observable, and aligned with engineering best practice. By taking ownership of infrastructure design, automation frameworks, and governance standards, you will enable faster, safer, and more reliable delivery for mission-critical systems. You will also play a key role in strengthening engineering capability - guiding teams on Infrastructure as Code, CI/CD, containerisation, and security patterns, while contributing to bids and driving platform innovation across engagements. Supported by a strong DevOps and Platform community, you will be empowered to experiment, share knowledge, and elevate standards across the organisation. Key responsibilities: Design & Evolve secure, scalable cloud platforms across Azure, AWS, or GCP Define & Automate Infrastructure as Code standards and reusable modules Build & Optimise CI/CD pipelines for efficient, secure delivery Enable & Support containerised workloads and orchestration platforms Implement & Improve observability, logging, metrics, and alerting standards Secure & Govern platforms in line with enterprise security frameworks Troubleshoot & Resolve critical incidents, strengthening resilience and diagnostics Optimise & Control cloud costs using FinOps principles Influence & Contribute to bids, technical strategy, and engineering communities Required qualifications to be successful in this role You will bring strong hands-on experience designing and operating cloud platforms within complex environments. You combine technical depth with a pragmatic approach to balancing quality, pace, cost, and operational resilience. You are confident engaging with multidisciplinary teams and communicating technical concepts clearly. You should have: Proven experience designing and maintaining cloud infrastructure in Azure, AWS, or GCP Strong expertise in Infrastructure as Code using Terraform, ARM/Bicep, or CloudFormation Experience building and operating modern CI/CD pipelines Experience supporting containerised workloads and orchestration platforms Strong understanding of observability, monitoring, and diagnostics practices Knowledge of secure and resilient infrastructure design aligned to enterprise standards Experience troubleshooting platform-level incidents and driving recovery Ability to produce clear documentation and communicate effectively with stakeholders It would be advantageous to have: Experience with multi-cloud or hybrid cloud strategies Experience contributing to technical bids or solution proposals Experience mentoring engineers or leading technical improvement initiatives Relevant certifications (AWS, Azure, Terraform, Kubernetes) Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
14/09/2026
Full time
Platform Engineer Position Description At CGI, we engineer secure, scalable cloud platforms that enable transformation across the UK's most critical sectors. As a Platform Engineer, you will take ownership of designing and evolving resilient digital platforms that accelerate delivery and power mission-critical services. Working across cloud infrastructure, automation, security, and observability, you will help set engineering standards and drive measurable improvements in reliability, performance, and cost efficiency. Within a collaborative, multidisciplinary environment, you will have the autonomy to innovate, influence platform strategy, and continuously improve how we deliver for our clients - shaping modern cloud ecosystems that make a national impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid position based out of Newcastle. Your future duties and responsibilities In this role, you will design, automate, and continuously improve cloud platforms across multiple client programmes. You will collaborate with architects, developers, and delivery leaders to ensure platforms are secure, scalable, observable, and aligned with engineering best practice. By taking ownership of infrastructure design, automation frameworks, and governance standards, you will enable faster, safer, and more reliable delivery for mission-critical systems. You will also play a key role in strengthening engineering capability - guiding teams on Infrastructure as Code, CI/CD, containerisation, and security patterns, while contributing to bids and driving platform innovation across engagements. Supported by a strong DevOps and Platform community, you will be empowered to experiment, share knowledge, and elevate standards across the organisation. Key responsibilities: Design & Evolve secure, scalable cloud platforms across Azure, AWS, or GCP Define & Automate Infrastructure as Code standards and reusable modules Build & Optimise CI/CD pipelines for efficient, secure delivery Enable & Support containerised workloads and orchestration platforms Implement & Improve observability, logging, metrics, and alerting standards Secure & Govern platforms in line with enterprise security frameworks Troubleshoot & Resolve critical incidents, strengthening resilience and diagnostics Optimise & Control cloud costs using FinOps principles Influence & Contribute to bids, technical strategy, and engineering communities Required qualifications to be successful in this role You will bring strong hands-on experience designing and operating cloud platforms within complex environments. You combine technical depth with a pragmatic approach to balancing quality, pace, cost, and operational resilience. You are confident engaging with multidisciplinary teams and communicating technical concepts clearly. You should have: Proven experience designing and maintaining cloud infrastructure in Azure, AWS, or GCP Strong expertise in Infrastructure as Code using Terraform, ARM/Bicep, or CloudFormation Experience building and operating modern CI/CD pipelines Experience supporting containerised workloads and orchestration platforms Strong understanding of observability, monitoring, and diagnostics practices Knowledge of secure and resilient infrastructure design aligned to enterprise standards Experience troubleshooting platform-level incidents and driving recovery Ability to produce clear documentation and communicate effectively with stakeholders It would be advantageous to have: Experience with multi-cloud or hybrid cloud strategies Experience contributing to technical bids or solution proposals Experience mentoring engineers or leading technical improvement initiatives Relevant certifications (AWS, Azure, Terraform, Kubernetes) Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Full Stack Software Engineer Position Description At CGI, we design and deliver secure, scalable digital solutions that transform how organisations operate and serve their customers. As a Full Stack Software Engineer, you will take ownership of building high-quality applications across the entire technology stack, shaping architecture decisions and delivering measurable outcomes for clients across the UK. Working in collaborative, multidisciplinary teams, you will apply modern engineering practices, embrace innovation, and continuously improve how we deliver software. With the freedom to explore new technologies - including the Microsoft Power Platform - and the support of a strong engineering community, you will play a key role in driving meaningful digital change. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid position based out of Newcastle Your future duties and responsibilities In this role, you will design, develop, test, and deploy full-stack solutions within Agile delivery teams, contributing across front-end, back-end, and cloud components. You will collaborate closely with product owners, designers, architects, and clients to translate requirements into secure, scalable software that delivers real value. By taking ownership of quality, applying clean code principles, and embedding automated testing, you will help create resilient, maintainable systems that stand the test of time. You will also contribute to technical design discussions, mentor junior engineers, and drive continuous improvement across the team. With the backing of a supportive engineering community, you will be empowered to experiment, strengthen best practice, and expand your expertise - including low-code delivery using the Microsoft Power Platform where appropriate. Key responsibilities: Design & Develop secure, scalable full-stack applications using modern frameworks Build & Integrate responsive user interfaces and robust APIs Own & Assure quality through automated testing and code reviews Collaborate & Refine requirements with clients and product teams Contribute & Shape architectural decisions and technical documentation Automate & Deliver through CI/CD pipelines and DevOps practices Apply & Promote secure coding, SOLID principles, and clean code standards Develop & Enable low-code solutions using Power Apps and related tools Mentor & Support junior engineers, fostering a high-performance team culture Required qualifications to be successful in this role You will be an adaptable and client-focused engineer with experience delivering full-stack solutions in modern Agile environments. You combine strong technical capability with a collaborative mindset, attention to quality, and the ability to engage confidently with stakeholders. You should have: Proven experience developing full-stack applications using technologies such as JavaScript/TypeScript, C#, Java, or Python and frameworks such as React, Angular, Vue, .NET Core, Node.js, or Spring Boot Experience designing and implementing RESTful or event-driven APIs Strong understanding of secure coding practices and common vulnerabilities Experience writing automated unit, integration, or functional tests Familiarity with Git workflows and CI/CD pipelines Experience working within Agile delivery teams Experience building Power Apps or other low-code solutions, or willingness to upskill It would be advantageous to have: Experience with Azure or AWS, including serverless or containerised deployments Knowledge of relational and NoSQL databases Familiarity with Power Automate, Power BI, or Dataverse Experience working in blended multidisciplinary teams Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
14/09/2026
Full time
Full Stack Software Engineer Position Description At CGI, we design and deliver secure, scalable digital solutions that transform how organisations operate and serve their customers. As a Full Stack Software Engineer, you will take ownership of building high-quality applications across the entire technology stack, shaping architecture decisions and delivering measurable outcomes for clients across the UK. Working in collaborative, multidisciplinary teams, you will apply modern engineering practices, embrace innovation, and continuously improve how we deliver software. With the freedom to explore new technologies - including the Microsoft Power Platform - and the support of a strong engineering community, you will play a key role in driving meaningful digital change. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid position based out of Newcastle Your future duties and responsibilities In this role, you will design, develop, test, and deploy full-stack solutions within Agile delivery teams, contributing across front-end, back-end, and cloud components. You will collaborate closely with product owners, designers, architects, and clients to translate requirements into secure, scalable software that delivers real value. By taking ownership of quality, applying clean code principles, and embedding automated testing, you will help create resilient, maintainable systems that stand the test of time. You will also contribute to technical design discussions, mentor junior engineers, and drive continuous improvement across the team. With the backing of a supportive engineering community, you will be empowered to experiment, strengthen best practice, and expand your expertise - including low-code delivery using the Microsoft Power Platform where appropriate. Key responsibilities: Design & Develop secure, scalable full-stack applications using modern frameworks Build & Integrate responsive user interfaces and robust APIs Own & Assure quality through automated testing and code reviews Collaborate & Refine requirements with clients and product teams Contribute & Shape architectural decisions and technical documentation Automate & Deliver through CI/CD pipelines and DevOps practices Apply & Promote secure coding, SOLID principles, and clean code standards Develop & Enable low-code solutions using Power Apps and related tools Mentor & Support junior engineers, fostering a high-performance team culture Required qualifications to be successful in this role You will be an adaptable and client-focused engineer with experience delivering full-stack solutions in modern Agile environments. You combine strong technical capability with a collaborative mindset, attention to quality, and the ability to engage confidently with stakeholders. You should have: Proven experience developing full-stack applications using technologies such as JavaScript/TypeScript, C#, Java, or Python and frameworks such as React, Angular, Vue, .NET Core, Node.js, or Spring Boot Experience designing and implementing RESTful or event-driven APIs Strong understanding of secure coding practices and common vulnerabilities Experience writing automated unit, integration, or functional tests Familiarity with Git workflows and CI/CD pipelines Experience working within Agile delivery teams Experience building Power Apps or other low-code solutions, or willingness to upskill It would be advantageous to have: Experience with Azure or AWS, including serverless or containerised deployments Knowledge of relational and NoSQL databases Familiarity with Power Automate, Power BI, or Dataverse Experience working in blended multidisciplinary teams Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.
As a Technical Sales Consultant with you will the key to our successful business development. Your primary responsibilities will include converting new leads into clients and nurturing existing relationships to foster long-term mutually beneficial partnerships. Your focus will be on delivering exceptional customer value and driving business growth. Key responsibilities of the Technical Sales Consultant include: Diligently follow up on sales inquiries and leads to identify and pursue new business opportunities. Manage and maintain relationships with both prospective and existing clients to ensure client satisfaction and retention. Collaborate effectively with technical, project/service delivery, finance/commercial, and senior management teams within WJ Group and client organizations. Develop and prepare comprehensive proposals and quotations tailored to client needs and requirements. Conduct thorough site surveys and requirements-gathering sessions to accurately assess client needs and expectations. Design and propose innovative solutions that address client challenges and align with their business objectives. Lead and navigate complex commercial negotiations to successfully close deals and secure new business. Maintain an accurate and up-to-date sales pipeline to effectively track and manage potential opportunities. Provide reliable sales revenue forecasts to support strategic business planning and decision-making processes. This role requires a dedicated professional who can effectively balance client relationship management with strategic business development to drive company growth and success. Qualifications To be successful in the position of Technical Sales Consultant at WJ Sunstone you will be able to demonstrate experience of either IT, Manufacturing, System Integration or Managed Services Provisions. What you will bring to the team: Excellent communication skills, both written and verbal English Good presentation skills essential. You will be required to deliver sales presentations to potential customers and at trade shows. A proven track record in Technical Sales is preferable MS Office skills across the MS Suite, particularly Word, Excel & PowerPoint You will be a strategic thinking with excellent organisational, problem-solving and relationship building skills Experience, knowledge and passion working in customer facing roles Confidence and ability to generate new business using a variety of sources Educated to degree level in a technical discipline, ideally electrical and or computer technology, or have the equivalent through their career experience to date. A full clean UK driving licence Additional information Whilst this role will ideally be based from our site in Herne Bay we offer the opportunity to work hybrid - there will also be regular travel across the UK and possibly international travel. This may mean there would be a requirement to stay away from home. Regular meetings with the core team at the Herne Bay office will be necessary, so your location will ideally be commutable to the Herne Bay office. We work across the Rail, Defence, Oil & Gas and Construction industries so you also be required to undertake relevant training and security clearances as required. If you want to be part of our growing business, we will reward you with: Competitive Salary (dependent on experience) Discretionary Bonus 25 Days annual leave + bank holidays Health & Wellbeing support including cashback plans and access to Mental Health support Paid Volunteer Day each year Auto-enrolment Pension Complete on-the-job training to gain insight into our processes and procedures Company Vehicle and Company Mobile Phone Good career prospects with a wide variety of departments and job roles across the business WJ is an Equal Opportunities employer and welcomes applications from all sections of the community. We reserve the right to close this advertisement before any stated closing date should we receive a high volume of applications. Therefore, we encourage candidates to apply as early as possible to avoid disappointment. All applications received prior to the closing date will be considered equally, and the recruitment process will be conducted fairly and transparently.
01/09/2026
Full time
As a Technical Sales Consultant with you will the key to our successful business development. Your primary responsibilities will include converting new leads into clients and nurturing existing relationships to foster long-term mutually beneficial partnerships. Your focus will be on delivering exceptional customer value and driving business growth. Key responsibilities of the Technical Sales Consultant include: Diligently follow up on sales inquiries and leads to identify and pursue new business opportunities. Manage and maintain relationships with both prospective and existing clients to ensure client satisfaction and retention. Collaborate effectively with technical, project/service delivery, finance/commercial, and senior management teams within WJ Group and client organizations. Develop and prepare comprehensive proposals and quotations tailored to client needs and requirements. Conduct thorough site surveys and requirements-gathering sessions to accurately assess client needs and expectations. Design and propose innovative solutions that address client challenges and align with their business objectives. Lead and navigate complex commercial negotiations to successfully close deals and secure new business. Maintain an accurate and up-to-date sales pipeline to effectively track and manage potential opportunities. Provide reliable sales revenue forecasts to support strategic business planning and decision-making processes. This role requires a dedicated professional who can effectively balance client relationship management with strategic business development to drive company growth and success. Qualifications To be successful in the position of Technical Sales Consultant at WJ Sunstone you will be able to demonstrate experience of either IT, Manufacturing, System Integration or Managed Services Provisions. What you will bring to the team: Excellent communication skills, both written and verbal English Good presentation skills essential. You will be required to deliver sales presentations to potential customers and at trade shows. A proven track record in Technical Sales is preferable MS Office skills across the MS Suite, particularly Word, Excel & PowerPoint You will be a strategic thinking with excellent organisational, problem-solving and relationship building skills Experience, knowledge and passion working in customer facing roles Confidence and ability to generate new business using a variety of sources Educated to degree level in a technical discipline, ideally electrical and or computer technology, or have the equivalent through their career experience to date. A full clean UK driving licence Additional information Whilst this role will ideally be based from our site in Herne Bay we offer the opportunity to work hybrid - there will also be regular travel across the UK and possibly international travel. This may mean there would be a requirement to stay away from home. Regular meetings with the core team at the Herne Bay office will be necessary, so your location will ideally be commutable to the Herne Bay office. We work across the Rail, Defence, Oil & Gas and Construction industries so you also be required to undertake relevant training and security clearances as required. If you want to be part of our growing business, we will reward you with: Competitive Salary (dependent on experience) Discretionary Bonus 25 Days annual leave + bank holidays Health & Wellbeing support including cashback plans and access to Mental Health support Paid Volunteer Day each year Auto-enrolment Pension Complete on-the-job training to gain insight into our processes and procedures Company Vehicle and Company Mobile Phone Good career prospects with a wide variety of departments and job roles across the business WJ is an Equal Opportunities employer and welcomes applications from all sections of the community. We reserve the right to close this advertisement before any stated closing date should we receive a high volume of applications. Therefore, we encourage candidates to apply as early as possible to avoid disappointment. All applications received prior to the closing date will be considered equally, and the recruitment process will be conducted fairly and transparently.
