Strongdor
Morecambe, Lancashire
Business Systems Specialist About Strongdor Strongdor is a rapidly expanding, leading manufacturing company that prides itself on delivering high-quality products and exceptional customer service. We have established ourselves as a trusted name in the market, known for our innovation, reliability, and commitment to excellence. At Strongdor, we are experiencing significant growth and are now recruiting a Business Systems Specialist to join our IT Team. Job Description We're looking for a Business Systems Specialist to take ownership of how our business uses systems and tools, ensuring they are effective, well managed, and continuously improved. This is a hands on, business facing role working across multiple systems. You will work directly with users across the company to improve processes, optimise systems, and deliver real, measurable improvements. You'll also play a key role in helping us adopt modern tools, including AI solutions such as Microsoft 365 Copilot, in a practical, structured way. Role and Responsibilities Manage and improve a range of business systems used across departments Act as the go to person for system related queries and improvements Ensure systems are well structured, efficient, and fit for purpose Collaborate with teams to understand how they use systems, identifying inefficiencies and delivering practical improvements Support users with guidance, training, and best practice Streamline workflows across tools like Smartsheet, SharePoint, and others Reduce duplication and improve consistency across systems Support upgrades, integrations, and system changes Work with external suppliers where needed Provide day to day support for ERP users (non development) Assist with IT support and help cover the service desk if required Help ensure our data is accurate, consistent, and reliable Work with teams to improve how data is captured and used Help roll out AI tools such as Microsoft 365 Copilot Identify where AI can improve productivity and efficiency Support users with practical guidance on using AI effectively. What we are looking for: Experience supporting or managing business systems or applications A strong problem solving mindset; experience working directly with users/stakeholders The ability to deliver improvements, not just suggest them Broad IT knowledge (rather than deep specialisation in one tool) You'll stand out if you: Have improved processes through systems or technology Have worked across multiple systems in a business environment Are comfortable balancing support work with improvement projects Have an interest in how AI tools can improve ways of working This role isn't for you if: You prefer purely analytical roles without delivering changes You avoid working directly with users You prefer focusing on a single system or technology You're looking for a purely IT support role Location Strongdor Head Office, Morecambe (fully on site). Must hold UK driving licence due to travel between local sites. Hours of work: Monday to Friday 7:30am to 4:30pm, with the exception of Wednesday which is 7:00am to 4:00pm. Benefits Discretionary bonus scheme paid quarterly Health cash plan Annual leave purchase scheme - purchase up to 5 extra holiday days per year Increased holiday days with length of service Enhanced maternity and paternity pay with length of service A birthday 'spin the wheel' with gifts up to £100 in value Opportunity for career development On site NHS health checks Cycle to work scheme Auto enrolment pension scheme (potential for Additional Voluntary Contributions (AVC) via salary sacrifice) Access to a company funded Employee Assistance Programme Real Living Wage Accredited Great team culture with frequent staff events and company lunches Secure on site parking Candidate referral scheme Branded workwear allocation each year
Business Systems Specialist About Strongdor Strongdor is a rapidly expanding, leading manufacturing company that prides itself on delivering high-quality products and exceptional customer service. We have established ourselves as a trusted name in the market, known for our innovation, reliability, and commitment to excellence. At Strongdor, we are experiencing significant growth and are now recruiting a Business Systems Specialist to join our IT Team. Job Description We're looking for a Business Systems Specialist to take ownership of how our business uses systems and tools, ensuring they are effective, well managed, and continuously improved. This is a hands on, business facing role working across multiple systems. You will work directly with users across the company to improve processes, optimise systems, and deliver real, measurable improvements. You'll also play a key role in helping us adopt modern tools, including AI solutions such as Microsoft 365 Copilot, in a practical, structured way. Role and Responsibilities Manage and improve a range of business systems used across departments Act as the go to person for system related queries and improvements Ensure systems are well structured, efficient, and fit for purpose Collaborate with teams to understand how they use systems, identifying inefficiencies and delivering practical improvements Support users with guidance, training, and best practice Streamline workflows across tools like Smartsheet, SharePoint, and others Reduce duplication and improve consistency across systems Support upgrades, integrations, and system changes Work with external suppliers where needed Provide day to day support for ERP users (non development) Assist with IT support and help cover the service desk if required Help ensure our data is accurate, consistent, and reliable Work with teams to improve how data is captured and used Help roll out AI tools such as Microsoft 365 Copilot Identify where AI can improve productivity and efficiency Support users with practical guidance on using AI effectively. What we are looking for: Experience supporting or managing business systems or applications A strong problem solving mindset; experience working directly with users/stakeholders The ability to deliver improvements, not just suggest them Broad IT knowledge (rather than deep specialisation in one tool) You'll stand out if you: Have improved processes through systems or technology Have worked across multiple systems in a business environment Are comfortable balancing support work with improvement projects Have an interest in how AI tools can improve ways of working This role isn't for you if: You prefer purely analytical roles without delivering changes You avoid working directly with users You prefer focusing on a single system or technology You're looking for a purely IT support role Location Strongdor Head Office, Morecambe (fully on site). Must hold UK driving licence due to travel between local sites. Hours of work: Monday to Friday 7:30am to 4:30pm, with the exception of Wednesday which is 7:00am to 4:00pm. Benefits Discretionary bonus scheme paid quarterly Health cash plan Annual leave purchase scheme - purchase up to 5 extra holiday days per year Increased holiday days with length of service Enhanced maternity and paternity pay with length of service A birthday 'spin the wheel' with gifts up to £100 in value Opportunity for career development On site NHS health checks Cycle to work scheme Auto enrolment pension scheme (potential for Additional Voluntary Contributions (AVC) via salary sacrifice) Access to a company funded Employee Assistance Programme Real Living Wage Accredited Great team culture with frequent staff events and company lunches Secure on site parking Candidate referral scheme Branded workwear allocation each year
Origin UK Operations and Origin Amenity
Morecambe, Lancashire
Overview Elixir Garden Supplies is looking for an eCommerce Executive to join its growing digital team on a permanent basis. This is an exciting opportunity for someone who wants to build hands-on experience in eCommerce, online trading, customer journey improvement and digital content. Elixir operates in a fast-moving online environment, selling garden care and related products through its own website and major marketplaces. As the business continues to grow, a key priority is to make the website easier to shop, more commercially effective and better aligned to customer needs. The eCommerce Executive is responsible for supporting the day-to-day management, merchandising and optimisation of the Elixir Garden Supplies website. This role focuses on ensuring products, promotions and customer content are accurately presented and easy to navigate, helping to drive sales and improve the overall online customer experience. Working closely with multiple teams, the successful candidate will use website data and customer insights to identify opportunities for improvement, support trading activities, create engaging content and assist with light design tasks. This is an excellent opportunity for someone who is highly organised, detail-oriented and eager to develop their digital and eCommerce skills within a growing business. Main Responsibilities Website Trading & Merchandising Support the day-to-day management of the Elixir website, ensuring key pages are accurate, up to date and commercially effective. Merchandise products across the homepage, category pages, product collections and landing pages in line with trading priorities. Help ensure bestsellers, seasonal ranges, new products, promotions and clearance lines are easy for customers to find. Support product launches by helping set up product content, imagery, category placement, cross-sells and related products. Review product ordering, filters, navigation and internal links to improve product discovery. Work with commercial and product colleagues to ensure the website reflects current stock availability, pricing, margin priorities and seasonal demand. Regularly check website content, links, pricing, imagery and promotional messages for accuracy. Customer Journey & Conversion Rate Optimisation Review key customer journeys and identify where the website could be clearer, simpler or more persuasive. Help improve product and category pages so customers have the information they need to buy confidently. Support improvements to product imagery, copy, delivery messaging, trust signals, FAQs, calls to action and promotional messaging. Use customer service queries, website behaviour and sales performance to highlight where customers may need clearer information. Review competitor websites to identify useful ideas and best practice across navigation, merchandising, product pages and promotions. Support simple website tests and improvements designed to increase conversion rate, average order value and customer confidence. Help identify opportunities to improve basket-building, cross-selling, upselling and repeat purchase. Content, Product Presentation & Creative Support Create and update product descriptions, category copy, short-form buying guidance, FAQs and customer-facing website messaging. Ensure website content is clear, accurate, helpful and written in language customers understand. Improve the consistency and quality of product titles, descriptions, specifications, images and supporting information. Support the creation of landing pages for key seasonal campaigns, promotions and high-priority product areas. Create or amend simple website banners, promotional graphics, product tiles and campaign assets. Help ensure creative assets are clear, on-brand and commercially effective. Use AI tools where appropriate to support content drafting, merchandising ideas, customer messaging and first-draft creative concepts, ensuring all final outputs are reviewed for accuracy and quality. Reporting, Organisation & Continuous Improvement Support basic website performance reporting, including sales, conversion rate, average order value, traffic, product performance and campaign performance. Help monitor the performance of key categories, products, promotions and landing pages. Maintain simple trackers for website updates, trading actions, CRO ideas, content improvements, design tasks and campaign activity. Share regular progress updates with the eCommerce team. Highlight opportunities, blockers, customer issues and trading risks as they emerge. Support post-campaign reviews to understand what worked, what did not and what should be improved next time. Skills & Experience Essential Previous experience in eCommerce, digital marketing, website administration, merchandising, trading, product administration or customer service. Experience creating simple digital assets such as banners, product tiles or promotional graphics. Strong attention to detail. Commercial mindset and interest in online retail. Customer-focused approach, with an understanding of how customers shop online. Good written communication skills. Comfortable using Microsoft Office tools, especially Excel, Word, Outlook and Teams. Organised, proactive and able to manage tasks through to completion. Willingness to learn about eCommerce, CRO, website merchandising and digital trading. Ability to work with different teams, including eCommerce, Development, Product, Commercial, Customer Service and Marketing. Confidence using website admin systems, content management systems or willingness to learn. Ability to balance accuracy, speed and commercial priorities in a fast-moving environment. Comfortable using data to spot issues, trends and opportunities. Desirable Experience using WordPress, WooCommerce, Shopify, BigCommerce or another eCommerce platform. Basic understanding of conversion rate optimisation, customer journeys or website trading. Experience using Canva, Adobe tools, Figma or similar design platforms. Previous experience using AI tools such as ChatGPT or similar. Interest in gardening, lawn care, pest control, weed control or related product categories. Basic understanding of Google Analytics, website reporting, heatmaps or online performance data. Interest in how website changes can help improve sales, conversion and customer experience. It's you we're interested in. At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity. Having a diverse and inclusive business is vital for our future success and that's why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.
Overview Elixir Garden Supplies is looking for an eCommerce Executive to join its growing digital team on a permanent basis. This is an exciting opportunity for someone who wants to build hands-on experience in eCommerce, online trading, customer journey improvement and digital content. Elixir operates in a fast-moving online environment, selling garden care and related products through its own website and major marketplaces. As the business continues to grow, a key priority is to make the website easier to shop, more commercially effective and better aligned to customer needs. The eCommerce Executive is responsible for supporting the day-to-day management, merchandising and optimisation of the Elixir Garden Supplies website. This role focuses on ensuring products, promotions and customer content are accurately presented and easy to navigate, helping to drive sales and improve the overall online customer experience. Working closely with multiple teams, the successful candidate will use website data and customer insights to identify opportunities for improvement, support trading activities, create engaging content and assist with light design tasks. This is an excellent opportunity for someone who is highly organised, detail-oriented and eager to develop their digital and eCommerce skills within a growing business. Main Responsibilities Website Trading & Merchandising Support the day-to-day management of the Elixir website, ensuring key pages are accurate, up to date and commercially effective. Merchandise products across the homepage, category pages, product collections and landing pages in line with trading priorities. Help ensure bestsellers, seasonal ranges, new products, promotions and clearance lines are easy for customers to find. Support product launches by helping set up product content, imagery, category placement, cross-sells and related products. Review product ordering, filters, navigation and internal links to improve product discovery. Work with commercial and product colleagues to ensure the website reflects current stock availability, pricing, margin priorities and seasonal demand. Regularly check website content, links, pricing, imagery and promotional messages for accuracy. Customer Journey & Conversion Rate Optimisation Review key customer journeys and identify where the website could be clearer, simpler or more persuasive. Help improve product and category pages so customers have the information they need to buy confidently. Support improvements to product imagery, copy, delivery messaging, trust signals, FAQs, calls to action and promotional messaging. Use customer service queries, website behaviour and sales performance to highlight where customers may need clearer information. Review competitor websites to identify useful ideas and best practice across navigation, merchandising, product pages and promotions. Support simple website tests and improvements designed to increase conversion rate, average order value and customer confidence. Help identify opportunities to improve basket-building, cross-selling, upselling and repeat purchase. Content, Product Presentation & Creative Support Create and update product descriptions, category copy, short-form buying guidance, FAQs and customer-facing website messaging. Ensure website content is clear, accurate, helpful and written in language customers understand. Improve the consistency and quality of product titles, descriptions, specifications, images and supporting information. Support the creation of landing pages for key seasonal campaigns, promotions and high-priority product areas. Create or amend simple website banners, promotional graphics, product tiles and campaign assets. Help ensure creative assets are clear, on-brand and commercially effective. Use AI tools where appropriate to support content drafting, merchandising ideas, customer messaging and first-draft creative concepts, ensuring all final outputs are reviewed for accuracy and quality. Reporting, Organisation & Continuous Improvement Support basic website performance reporting, including sales, conversion rate, average order value, traffic, product performance and campaign performance. Help monitor the performance of key categories, products, promotions and landing pages. Maintain simple trackers for website updates, trading actions, CRO ideas, content improvements, design tasks and campaign activity. Share regular progress updates with the eCommerce team. Highlight opportunities, blockers, customer issues and trading risks as they emerge. Support post-campaign reviews to understand what worked, what did not and what should be improved next time. Skills & Experience Essential Previous experience in eCommerce, digital marketing, website administration, merchandising, trading, product administration or customer service. Experience creating simple digital assets such as banners, product tiles or promotional graphics. Strong attention to detail. Commercial mindset and interest in online retail. Customer-focused approach, with an understanding of how customers shop online. Good written communication skills. Comfortable using Microsoft Office tools, especially Excel, Word, Outlook and Teams. Organised, proactive and able to manage tasks through to completion. Willingness to learn about eCommerce, CRO, website merchandising and digital trading. Ability to work with different teams, including eCommerce, Development, Product, Commercial, Customer Service and Marketing. Confidence using website admin systems, content management systems or willingness to learn. Ability to balance accuracy, speed and commercial priorities in a fast-moving environment. Comfortable using data to spot issues, trends and opportunities. Desirable Experience using WordPress, WooCommerce, Shopify, BigCommerce or another eCommerce platform. Basic understanding of conversion rate optimisation, customer journeys or website trading. Experience using Canva, Adobe tools, Figma or similar design platforms. Previous experience using AI tools such as ChatGPT or similar. Interest in gardening, lawn care, pest control, weed control or related product categories. Basic understanding of Google Analytics, website reporting, heatmaps or online performance data. Interest in how website changes can help improve sales, conversion and customer experience. It's you we're interested in. At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity. Having a diverse and inclusive business is vital for our future success and that's why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.