2 jobs found in Kidlington

Adecco are pleased to recruiting for a Service Desk Analyst to work within the Thames Valley Police Force Location: Kidlington, Remote Working (attendance to HQ to collect Tech) Contract Type: Temporary Daily Rate: 150.00 End Date: December 2026 Working Pattern: Full Time, 37 hours per week Monday to Friday 8am to 4pm Are you a passionate and skilled Service Desk Analyst looking for an exciting new opportunity? Our client is seeking a dedicated individual to join their ICT team in Kidlington. This role is perfect for someone who thrives in a fast-paced environment and is eager to support end users with exceptional service. Key Responsibilities: Provide expert support, advice, and guidance to end users by efficiently diagnosing and resolving incidents in alignment with ITIL v3 Incident Management processes. Collaborate with various ICT technical support functions to ensure timely incident resolution and maintain service level targets. Communicate effectively with end users and ICT teams, ensuring updates are clear and informative throughout the incident management process. Take ownership of incident and service request lifecycles, striving to achieve outstanding customer satisfaction ratings. Act as a service recovery manager for high-priority incidents, maintaining communication with stakeholders to ensure business continuity. Essential Qualifications and Skills: A good standard of education along with ITIL v2 or v3 knowledge or qualification. Working experience within a service desk or technical environment is a must. Excellent written and oral communication skills with a strong customer-focused approach. Proven ability to problem-solve and think logically in a dynamic setting while maintaining high levels of accuracy. Commitment to ongoing professional development is essential. Recent knowledge of ICT systems relevant to the organisation (training will be provided). Desirable Attributes: Familiarity with at least one ICT technical area. Demonstrable interest in Information Communication Technology and a proactive attitude towards resolving IT-related issues. What's in it for you? Opportunity to enhance your skills and knowledge in a supportive environment. Flexible working arrangements, including the option for remote work. A vibrant and collaborative team culture that values individual contributions. Commitment to professional growth and development. If you are ready to take the next step in your career and contribute to a dynamic ICT team, this is the role for you! Our client is eager to find a motivated Service Desk Analyst who can provide outstanding support and help enhance the user experience. Apply today and be part of something great! To express interest in this exciting opportunity, please submit your CV and a cover letter outlining your relevant experience. Note: The closing date for applications is approaching, so don't delay! Seize this chance to make a difference in a thriving organisation. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Join Our Team as an EUD Engineer! Are you ready to take your technical skills to the next level and make a real impact in public services? We are seeking a talented EUD Engineer to join our mission-driven organisation, predominantly based in Kidlington but may have requirements to cover other locations within Thames Valley Police Force. This is a temporary, full-time role working Monday to Friday 37 hours per week offering the perfect opportunity to work with Thames Valley Police, focusing on enhancing ICT capabilities within the community with a Salary of 250 per day outside of IR35. Please do note this role is subject to Police Vetting Checks and will need to have been within the UK Continually for a minimum of 5 years Role Overview: As an EUD Engineer, you will play a vital role in managing the lifecycle of end-user devices (EUDs). Your expertise will be instrumental in delivering exceptional ICT services that meet our strict Service Level Agreements (SLAs). Key Responsibilities: Provide expert technical support for EUDs, ensuring service requests are handled efficiently within agreed SLAs. Maintain accurate EUD asset data in accordance with the SACM policy to optimise device usage. Oversee the end-to-end lifecycle of devices-from evaluation to disposal-while prioritising supportability and cost-effectiveness. Monitor EUD service delivery and contribute to improvement plans for better operational performance. Ensure all service support documentation adheres to ITIL V3 standards and engage effectively in Incident, Change, Problem, and Request management. Identify and implement service improvements and cost-saving initiatives. Participate in the problem management process, using trend analysis to recommend effective solutions. Support projects related to EUDs and assist the SACM team with asset and licence management. Essential Criteria: Strong understanding of ICT technology and its impact on policing and business objectives. Proven ability to influence and persuade stakeholders effectively. Relevant experience with a wide range of EUD technologies and support methods. Excellent communication skills, both written and oral, with the ability to simplify technical concepts for non-technical audiences. A flexible, adaptable team player who thrives in dynamic environments and can work independently. Must possess a full UK driving licence and be willing to travel to various locations as required. Why Join Us? Be part of a mission-driven organisation that values your contributions. Work in a supportive environment that promotes professional growth and development. Enjoy a dynamic role filled with new challenges and opportunities to make a difference every day. Ready to Make a Difference? If you're excited about this opportunity and eager to help shape the future of EUD services, don't hesitate-apply today! We can't wait to meet you! How to Apply: Please submit your CV and a cover letter outlining your experience and why you are the perfect fit for this role. Join us in enhancing our community's ICT capabilities! Your expertise could be the key to making a real difference in public services. We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments at any stage, please let us know, and we'll be happy to support you. We are a disability-confident employer and strive to build a supportive environment for all candidates. If you have any specific needs, please reach out to us-we're here to help! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)