121 jobs found in Bradford

Head of Customer Experience and Service Innovation At CAP, we celebrate diversity and strive to build an inclusive workforce that reflects the diverse communities we serve. We warmly welcome applications from individuals of all backgrounds. We particularly encourage applications from Global Majority/UK Minority Ethnic candidates, as these groups are currently underrepresented within our wider workforce. We are committed to creating an environment where every individual can thrive and feel they belong. Everything we do is rooted in our values. First and foremost, we are Christ-centred. The work that we do is guided by faith and the belief that everyone deserves to be treated with dignity and God s love. We are bold in fearlessly putting that faith into action to help others and challenge injustice, while also seeking to be compassionate in the way that we want to understand others and offer them meaningful care. We are collaborative in our approach, making time to learn from others and work together to take on UK poverty. And finally, we prioritise being joyful in the face of challenges, because our faith gives us confidence that change is truly possible. Context: Our vision at CAP is to see Transformed Lives, Thriving Churches, and an End to UK Poverty. Our core purpose is to inspire and equip churches across the UK to help people out of debt and poverty, and see them become followers of Jesus. CAP is the catalyst to a church-based movement against poverty, partnering with churches across the 4 nations of the UK. Our products and services equip and inspire nearly 3000 local CAP workers and volunteers in their mission to come alongside those that are in financial crisis or vulnerability to bring practical help and the good news of Jesus CAP stands with the local church in its mission to its community. Currently these products include Debt Help, Job Clubs, Life Skills and Money Coaching and it is the development of these offerings that form the core focus of the role. These service lines have been built at different times by different people and sit quite separately. Today we have a clear view of our target client, a new set of models for how we partner with churches and so we want to architect now are the customer journeys and experiences that draw these threads together. Purpose: This role of Head of Customer Experience (CX) and Service Innovation reports to the Chief Agility Officer, and is the chief service architect of the CAP church-based movement s ecosystem. This role will lead our transition towards a modular suite of services, ensuring every interaction across our audiences are seamless, dignifying and high-impact. The role is responsible for balancing safety, regulation and theology with flexibility and innovation, enabling a national movement to grow at scale. Passion: This team is driven by a shared passion to eradicate UK poverty by equipping churches with flexible and innovative tools and resources. You will be a champion for customer experience excellence across the organisation, directly contributing to the transformation of lives and the delivery of hope. Role: Accountabilities: Team and Capability Development Capability Leadership: Recruit, manage, and mentor a high-performing, multi-disciplinary team, fostering a collaborative and mission-driven culture. Maturity of Practice: Define and establish best-in-class methodologies and quality standards for CX, service blueprinting, user research, and rapid prototyping across the Agility team, ensuring all practices align with the FCA/Safeguarding regulatory requirements. Talent and Culture: Actively drive professional development and manage skill gaps within the CX/Innovation function, creating pathways for internal growth and advocating for the retention of key talent. Cross-Functional Embedding: Work with peer Heads to embed CX and product thinking principles throughout the movement, supporting other teams to adopt a user-centric, iterative mindset. Modular Service Architecture (Design to Grow) Innovation: Deconstruct complex services into modular components. Ensure the foundation is robust and regulated (FCA/Safeguarding), while allowing churches to adapt services to their unique community context. Movement-Led CX: Focus on Partner Effort. Designing digital and physical journeys that make it significantly easier for a church to join, launch, and sustain a CAP ministry. Movement-Focused Impact: Simplifying the technology stack church partners are wrestling with. Evolving CAP s digital infrastructure from a fragmented set of tools, towards an integrated Mission Suite. Productisation of Onboarding: Partner with the wider movement to turn the onboarding process into a high-quality product that inspires and equips without lag and reduces pain points. Decentralised Content & Knowledge Strategy Community Drive Content Strategy: Shift content from centralised, high-production manuals to a dynamic, community-curated Knowledge Commons. Modular Learning: Ensure all training and coaching materials are bite-sized, searchable, and easily swappable, reflecting the diverse voices of the UK-wide movement. Impact-Led Design Embedded Insight: Work with the Head of Impact to bake measurement frameworks into service design. Ensure that impact data is a real-time byproduct of the service, not an additional task for the church. Data Completeness at Source: Work with the Head of Impact to increase the percentage of impact data points (as defined by the the impact framework) captured automatically during the natural flow of service delivery (reducing the need for manual surveys or back-office data entry). Enabling the Impact Community of Practice: Work with the Head of Impact to ensure Insight and Evidence content is accurately and efficiently captured through good design. Closing the Feedback Loop: Translating voices across Client, Church and Supporter. Working with insights from across the movement into immediate improvements. Senior Leadership Team Contributions: Be a key member of the Agility and organisation leadership team, demonstrating and living out CAP s values. Provide strategic counsel to the Chief Agility Officer and Executive Leadership Team on product-related matters. Represent CAP at industry events and conferences, establishing the organisation as a thought leader in the social impact space. Lead cross-functional initiatives to drive organisational change and improve overall operational efficiency. Play an active role as a member of the team in: Platform Democratisation: Advocate for low-code/no-code solutions that move configuration closer to the business teams, reducing technical bottlenecks and increasing the speed of test and learn. Agile Culture Lead: Coaching the wider movement in iterative mindsets, helping teams move from Risk-Aversion to Risk-Awareness. Governance: Be an active participant in governance processes, complying with the technical guardrails as defined and championing best practice. Measurable Outputs: Team Capability Index: Achieve an agreed-upon score on the internal capability maturity assessment for the CX/Innovation function Partner Effort Score (PES): A specific metric measuring "How easy was it to launch your latest CAP service?" (Target: Year-on-year reduction in perceived effort). Modular Component Adoption: The percentage of church partners using at least one component (e.g. a centre created idea) alongside traditional CAP created products and services. Partner Retention Rate: Reduction of the number of centres who leave due to system/process frustration Partner Created Content Usage Ratio: Track an increase in the percentage of church-contributed content that is verified and adopted by other churches in the movement. Onboarding Automation: The percentage of the Church Partner Journey that is self-service vs. requiring manual intervention from the Church and Client Support team. Meantime to innovation: Reducing the time it takes from idea to implementation. Innovation Roadmap: Developing an inspiring and impact focused roadmap with detailed business cases and projected impact targets, ready for philanthropic engagement Team Engagement/Retention: Maintain an average team engagement score above the organisational target and meet specific goals for voluntary staff turnover within the immediate team. Culture: Working at CAP is more than a job; it s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise spiritual rhythms in our week including dedicated time for morning prayer, worship, and team huddles. We are a 'joy-filled' office, which means we celebrate every win, from a client becoming debt-free to a colleague s personal milestone. We expect our team to be 'all in' not just in their tasks, but in contributing to a supportive, laughter-filled, and prayerful environment. CAP is a mission-driven, fast-paced, and deeply relational environment. 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About you You know print properly. You understand the difference between selling on price and selling on quality, service and capability. You enjoy opening doors, building relationships and winning work through credibility rather than hard selling. You are commercially aware and comfortable speaking to clients about everything from litho print and direct mail through to large format campaigns and digital solutions. If you want to represent a business with a strong reputation, serious production capability and genuine stability behind it, this will suit you. Your experience You have experience in print sales or business development within commercial print, large format or digital print. You are comfortable prospecting for new business while also developing existing relationships. You understand litho print, digital print and ideally large format production. Experience within FMCG, POS, retail print or mailing campaigns would be useful. You are confident managing the full sales cycle from first conversation through to closing profitable work. You are organised, self motivated and commercially minded. What you will be doing with your experience in this role You will focus on winning and developing new business across the company's print offering. You will identify opportunities across litho, large format and digital print, building relationships with brands, agencies and print buyers. You will position the business as a high quality print partner capable of delivering everything from FMCG POS campaigns and large format graphics through to short run digital and direct mail solutions. You will work closely with internal production teams to ensure what is sold is delivered properly and profitably. This is a role where you will have the backing of an experienced operation with strong in house capability and investment behind it. About the business This is a well established and profitable print business with a strong reputation across the industry. They operate two B1 litho presses, with a new UV press incoming, alongside in house finishing including PUR binding, large format digital and small format digital production. The company delivers high-quality print solutions across a wide range of sectors, including large POS campaigns within FMCG. With a turnover of around £10m and a reputation built on quality and reliability, this is a stable and respected business with real production strength behind it. Next steps A CV isn't needed to start a conversation, so no matter stage you're at in your job search, get in touch to discuss

IT Operations Manager Bradford + Hybrid Up to £60,000 Your new role To take day-to-day ownership of our IT services and infrastructure, lead the helpdesk team, and play an active role in driving how we use AI and automation to work smarter. Working in conjunction with the IT Director on our broader IT, AI and data strategies. Responsibilities Responsible for the reliable, day-to-day running of IT services across both sites - infrastructure, cloud platforms, applications, telephony and end-user computing - with overall accountability for service health, capacity and major incident escalation. Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload management, appraisals and performance management. Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure, and contributing to infrastructure projects as they arise Oversee availability and supplier coordination for our core legal systems, including our Practice Management System (Partner for Windows) and Document Management System (NetDocuments). Work with the IT Director to identify and deliver AI and automation opportunities across the firm. Operational ownership of our cyber security and data security provisions including Cyber Essentials Plus, access management, patching, backup and DR. Work with the IT Director, MSP and specialist suppliers to keep the firm secure and compliant. Manage supplier and MSP relationships day-to-day, holding partners to SLAs and feeding into renewal and procurement decisions. Maintain IT policies and procedures current, relevant and auditable, escalating concerns to the IT Director promptly. Experience needed Experience in an IT operations or IT management role, ideally within professional or regulated services and with a commercial mindset. Experience of managing people, capable of flexing and adapting their style in order to get the best from their team members. Working knowledge of Microsoft-centric environments: Azure, Intune, Entra ID and Microsoft 365. Experience with Power Automate and a genuine interest in AI and automation. The ability to present complex technical information clearly to non-technical stakeholders Experience managing third-party suppliers and MSP relationships Proven ability to use ITSM tools and good service management practices to support reliable, customer-focused IT services. Understanding of cybersecurity fundamentals, including experience with Cyber Essentials or similar. Open and collaborative style of working, fostering trust and reassurance in others. An ambitious and innovative mindset. Experience with Microsoft Copilot Studio or similar agentic AI/automation platforms Working knowledge of Microsoft 365 Copilot and how to drive value from it in a business context Previous experience of using Partner for Windows (P4W) and/or NetDocuments or similar case management systems. An approachable, friendly and open style of working, with the ability to build and maintain relationships with colleagues. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Vanquis Bank is looking for a Senior Analyst, Decision Systems to provide key insights into credit decisions. This hybrid role based in Bradford involves leading the development of credit decisioning strategies while collaborating with various teams to enhance data reporting. Candidates should possess over 3 years of experience in analytics or credit risk and have strong analytical skills. Benefits include 25 days holiday, enhanced family leave, and access to learning resources.