Service Delivery Lead (Telecoms) Base Salary: Up to £32,000 Benefits: Up to 10% bonus, private healthcare, 25 days holiday + bank holidays and wider company benefits Location: Peterborough Working Pattern: Monday to Friday, full-time office based The opportunity: If you re currently working in customer service, service delivery or operations and want more ownership, this could be a good next step. We re working with a growing connectivity business in Peterborough looking for someone to lead the team responsible for its enterprise customers, from initial sales handover and installation through to ongoing service. It s a hands-on role where you ll stay close to the customers and day-to-day operation, making sure these higher-value relationships are looked after properly. Day to day You ll oversee new customer orders coming across from sales, making sure ownership is clear, installations are progressing and customers are kept proactively updated. You ll work with internal teams and third parties to resolve delays or issues, while keeping an eye on workloads and engineer booking capacity. When something goes wrong, you ll be the first point of escalation, taking ownership of the issue and helping get the customer relationship back on track. You ll also lead the day-to-day team, allocating responsibilities, coaching people and making sure a consistent level of service is being delivered. Who we are looking for You could already be a Customer Service Team Leader, Service Delivery Team Leader or Service Operations Team Leader within telecoms, IT, connectivity, engineering or another service-led environment. Equally, you might be an experienced Service Delivery Coordinator or Customer/Account Coordinator who already owns customer relationships and escalations and is ready to step up. You don t need to be deeply technical. What matters is that you re good with customers, organised, commercially aware and comfortable taking ownership when something isn t going to plan. The Next Steps If this sounds like the sort of step you ve been looking for, apply and we ll be in touch. Alternatively, give CRG TEC a call and we ll happily talk you through the opportunity.
25/09/2026
Full time
Service Delivery Lead (Telecoms) Base Salary: Up to £32,000 Benefits: Up to 10% bonus, private healthcare, 25 days holiday + bank holidays and wider company benefits Location: Peterborough Working Pattern: Monday to Friday, full-time office based The opportunity: If you re currently working in customer service, service delivery or operations and want more ownership, this could be a good next step. We re working with a growing connectivity business in Peterborough looking for someone to lead the team responsible for its enterprise customers, from initial sales handover and installation through to ongoing service. It s a hands-on role where you ll stay close to the customers and day-to-day operation, making sure these higher-value relationships are looked after properly. Day to day You ll oversee new customer orders coming across from sales, making sure ownership is clear, installations are progressing and customers are kept proactively updated. You ll work with internal teams and third parties to resolve delays or issues, while keeping an eye on workloads and engineer booking capacity. When something goes wrong, you ll be the first point of escalation, taking ownership of the issue and helping get the customer relationship back on track. You ll also lead the day-to-day team, allocating responsibilities, coaching people and making sure a consistent level of service is being delivered. Who we are looking for You could already be a Customer Service Team Leader, Service Delivery Team Leader or Service Operations Team Leader within telecoms, IT, connectivity, engineering or another service-led environment. Equally, you might be an experienced Service Delivery Coordinator or Customer/Account Coordinator who already owns customer relationships and escalations and is ready to step up. You don t need to be deeply technical. What matters is that you re good with customers, organised, commercially aware and comfortable taking ownership when something isn t going to plan. The Next Steps If this sounds like the sort of step you ve been looking for, apply and we ll be in touch. Alternatively, give CRG TEC a call and we ll happily talk you through the opportunity.
Service Operations Lead (Telecoms) Base Salary: Up to £32,000 Benefits: Up to 10% bonus, private healthcare, 25 days holiday + bank holidays and wider company benefits Location: Peterborough Working Pattern: Monday to Friday, full-time office based The opportunity: If you re currently working in service operations, customer service or service delivery and want more responsibility for how a team performs day to day, this could be a good next step. We re working with a growing connectivity business in Peterborough looking for someone to lead the operational team supporting its ISP partners. It s a hands-on role where you ll make sure work coming into the business is properly managed, allocated and delivered within the agreed service levels. Day to day You ll oversee the work coming in from ISP partners, making sure cases are correctly validated, allocated across the team and progressing within SLA. You ll keep an eye on queue volumes, workloads and case quality, spotting where things are starting to fall behind and stepping in before they become bigger problems. You ll also work directly with ISP partners, managing expectations, dealing with exceptions and making sure both sides are working to the agreed processes and service levels. Alongside this, you ll lead the day-to-day team, helping allocate work, monitor performance and coach people to improve the overall quality and consistency of the service. Who we are looking for You could already be a Customer Service Team Leader, Service Operations Team Leader or Service Delivery Team Leader, ideally within telecoms, IT, engineering or another SLA-driven environment. Equally, you might be an experienced Service Coordinator or Operations Coordinator who already manages workloads, escalations and service levels and is ready to step into a lead role. Experience working with SLAs, CRM/ITSM systems or work allocation tools would be useful, but we re not looking for somebody who ticks every box. More important is that you re organised, comfortable working with data and workloads, good with people and willing to take ownership when something isn t running as it should. The Next Steps If this sounds like the sort of step you ve been looking for, apply and we ll be in touch. Alternatively, give CRG TEC a call and we ll happily talk you through the opportunity.
25/09/2026
Full time
Service Operations Lead (Telecoms) Base Salary: Up to £32,000 Benefits: Up to 10% bonus, private healthcare, 25 days holiday + bank holidays and wider company benefits Location: Peterborough Working Pattern: Monday to Friday, full-time office based The opportunity: If you re currently working in service operations, customer service or service delivery and want more responsibility for how a team performs day to day, this could be a good next step. We re working with a growing connectivity business in Peterborough looking for someone to lead the operational team supporting its ISP partners. It s a hands-on role where you ll make sure work coming into the business is properly managed, allocated and delivered within the agreed service levels. Day to day You ll oversee the work coming in from ISP partners, making sure cases are correctly validated, allocated across the team and progressing within SLA. You ll keep an eye on queue volumes, workloads and case quality, spotting where things are starting to fall behind and stepping in before they become bigger problems. You ll also work directly with ISP partners, managing expectations, dealing with exceptions and making sure both sides are working to the agreed processes and service levels. Alongside this, you ll lead the day-to-day team, helping allocate work, monitor performance and coach people to improve the overall quality and consistency of the service. Who we are looking for You could already be a Customer Service Team Leader, Service Operations Team Leader or Service Delivery Team Leader, ideally within telecoms, IT, engineering or another SLA-driven environment. Equally, you might be an experienced Service Coordinator or Operations Coordinator who already manages workloads, escalations and service levels and is ready to step into a lead role. Experience working with SLAs, CRM/ITSM systems or work allocation tools would be useful, but we re not looking for somebody who ticks every box. More important is that you re organised, comfortable working with data and workloads, good with people and willing to take ownership when something isn t running as it should. The Next Steps If this sounds like the sort of step you ve been looking for, apply and we ll be in touch. Alternatively, give CRG TEC a call and we ll happily talk you through the opportunity.
1st Line Technical Support Base Salary: £28,000 (inclusive of £2k shift allowance) Benefits: Private healthcare, 25 days holiday + bank holidays, pension and wider company benefits Location: Peterborough Working Pattern: Full-time office based. Rotating shifts, with Friday & Saturday off one week and Sunday & Monday off the next. The opportunity: Looking to build your career within IT, networking or telecoms? We re working with a growing connectivity business in Peterborough that is looking for someone to join its technical support team. You don t need years of experience for this one. You might have 6 12 months working within IT support with some exposure to networking, broadband faults, routing and switching, or you could be a Computer Networks graduate looking for your first proper opportunity. The important thing is that you understand the basics, enjoy troubleshooting and genuinely want to develop your networking knowledge. Day to day You ll be supporting customers when they experience technical issues with their broadband or connectivity. That means taking the initial call, asking the right questions, carrying out first-line diagnostics and trying to resolve the fault yourself. Where something is more complex, you ll gather the relevant information and escalate it to the 2nd/3rd line or field engineering teams while keeping ownership of the case. You ll get exposure to FTTP, broadband faults, networking and network monitoring tools, giving you a good foundation to develop further within technical support and networking. Who we are looking for We re keeping this deliberately broad. You could be: An IT Support / Service Desk Engineer with 6 12 months' experience and an interest in networking Someone from a broadband/telecoms support environment looking to develop technically A Computer Networks, Networking or IT graduate looking for their first commercial role Some understanding of TCP/IP, routing, switching, broadband/FTTP or general network troubleshooting would help, but you don't need to tick every box. More important is being curious, comfortable dealing with customers and keen to learn. The Next Steps If you re interested, apply and we ll be in touch. Equally, if you re at the start of your career and aren't sure whether your experience is enough, give CRG TEC a call. We'd be happy to talk through your background and the opportunity before you apply.
25/09/2026
Full time
1st Line Technical Support Base Salary: £28,000 (inclusive of £2k shift allowance) Benefits: Private healthcare, 25 days holiday + bank holidays, pension and wider company benefits Location: Peterborough Working Pattern: Full-time office based. Rotating shifts, with Friday & Saturday off one week and Sunday & Monday off the next. The opportunity: Looking to build your career within IT, networking or telecoms? We re working with a growing connectivity business in Peterborough that is looking for someone to join its technical support team. You don t need years of experience for this one. You might have 6 12 months working within IT support with some exposure to networking, broadband faults, routing and switching, or you could be a Computer Networks graduate looking for your first proper opportunity. The important thing is that you understand the basics, enjoy troubleshooting and genuinely want to develop your networking knowledge. Day to day You ll be supporting customers when they experience technical issues with their broadband or connectivity. That means taking the initial call, asking the right questions, carrying out first-line diagnostics and trying to resolve the fault yourself. Where something is more complex, you ll gather the relevant information and escalate it to the 2nd/3rd line or field engineering teams while keeping ownership of the case. You ll get exposure to FTTP, broadband faults, networking and network monitoring tools, giving you a good foundation to develop further within technical support and networking. Who we are looking for We re keeping this deliberately broad. You could be: An IT Support / Service Desk Engineer with 6 12 months' experience and an interest in networking Someone from a broadband/telecoms support environment looking to develop technically A Computer Networks, Networking or IT graduate looking for their first commercial role Some understanding of TCP/IP, routing, switching, broadband/FTTP or general network troubleshooting would help, but you don't need to tick every box. More important is being curious, comfortable dealing with customers and keen to learn. The Next Steps If you re interested, apply and we ll be in touch. Equally, if you re at the start of your career and aren't sure whether your experience is enough, give CRG TEC a call. We'd be happy to talk through your background and the opportunity before you apply.
