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Browse the newest IT support job listings today and build a career that keeps the digital world running.
Account Manager – Technology in Schools Ref: HFL1586
Contract: Permanent
Hours: Full time at 37 hours per week, 52 weeks per year Salary: From £33,000 p.a.
Location: Hybrid working – 1 to 2 days in HFL Head Office, with remainder of working days remote or onsite at educational settings in Hertfordshire and neighbouring counties or as required to meet business needs.
Important Application Information
Please ensure you meet the following requirements before applying :
You must have the right to work in the UK
You must hold a full UK driving licence and have access to a vehicle with business insurance
You must be based locally and willing to travel within Hertfordshire and neighbouring counties
How to Apply
How to Apply
To apply, please email your CV and a cover letter in Word format , clearly addressing the above requirements and response to the below questions
Applications that do not meet these criteria may not be considered.
What interests you most about this Account Manager role at HFL, and why do you want to work with schools and trusts?
What do you see as the top three IT challenges schools and MATs are facing right now, and how would you influence and support in your role as an Account Manager?
How would you prioritise if a school had lots of needs but very little money?
Tell us about a time you helped a customer or stakeholder develop a longer-term IT strategy or plan. What actions did you take? what was the outcome and learnings?
The role
This is more than an account management role. It’s an opportunity to meaningfully shape the future of education by helping schools get the very best from their IT—through support, broadband services, consultancy and smart, sustainable technology solutions
Make a difference where it truly matters
Are you driven by purpose? Motivated by improving outcomes for children and young people? Energised by supporting schools to make wise, cost-effective decisions—especially when budgets are tight?
If so, this is not a typical sales role. It’s a partnership role where integrity, empathy and
long-term impact matter just as much as commercial success.
We’re looking for someone who can demonstrate experience in account management—ideally within an MSP, IT services, or education setting—and who takes pride in delivering value that genuinely supports schools, academies and trusts.
Why this role matters
Technology has the power to transform teaching, learning and operational efficiency. But it must be accessible, sustainable and aligned with real educational needs.
As an Account Manager in HFL’s Technology in Schools team, you will guide school and trust leaders through an increasingly complex digital landscape. You will help them stretch limited budgets, prioritise wisely and choose solutions that truly support their communities.
This role is centred on partnership—not volume. We focus on doing what is right for schools and what delivers the best long-term outcomes for children.
What you’ll do
Build trusted, long-term relationships with school and trust
Develop a deep understanding of their needs and challenges and help shape sustainable IT strategies.
Match requirements with the best-value solutions, ensuring every pound works hard for children and young people.
Coordinate with internal specialists to design high-quality, tailored
Manage renewals, contracts and opportunities professionally and
Advocate for customers internally to support continuous
Maintain accurate records within ConnectWise and use Quosal to produce clear, professional proposals.
What drives you
A commitment to improving outcomes in the education
A desire to help schools thrive through thoughtful, consultative support—not transactional selling.
Curiosity, courage and a proactive, problem-solving
A love of building genuine, meaningful
Pride in identifying smart, affordable and sustainable technology
What you’ll bring
Proven experience in account management, ideally within MSP IT services or the education sector.
A passion for exceptional customer service and collaborative, consultative
Excellent communication skills, with confidence when guiding senior
Resilience, adaptability and enthusiasm for learning new
Experience with IT systems and platforms, and selling IT support contracts (e.g., ConnectWise, Quosal, Microsoft 365, Google Workspace for Education, networking, broadband, cloud backup, servers, end-user devices, RMM/MDM, cybersecurity, AV and related solutions).
A proactive, organised approach to work
A full UK driving license and access to a vehicle with business insurance
Why join HFL Education?
We are a not-for-profit organisation with a clear moral purpose: to improve education for every child. You’ll be part of a team that works with integrity, cares deeply about its impact, and is trusted by thousands of schools.
If you want your work to mean more—and you're ready to bring your expertise to a mission-driven team—we’d love to hear from you.
Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. This consists of working on-site across various schools and settings, remote working and, if desired, up to 2 days per week in our Head Office in Stevenage, Hertfordshire. The ability to reach different locations by car will be essential for this role. If you drive, then a full driving licence and appropriate car insurance will be required. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.
Benefits: a generous employer pension contribution, 28 days annual leave plus bank holidays (rising to 31 days after five-years) or the equivalent paid for Term Time employees, family- friendly policies, hybrid working, paid mileage, a cycle to work scheme, onsite charging points for electric vehicles, access to mental health and wellbeing support, company performance bonus, professional development opportunities, benefit schemes for discounts and cashback offers, and more.
Would you like to know more information about this opportunity? If so, further information can be found in the job outline on our website. You can also contact Andy Lees who would be happy to chat to you on 01438 567890 or email andy.lees@hfleducation.org
To apply , email hfl.recruitment@hfleducation.org with a detailed CV along with a separate cover letter on Word Format to include responses to the following questions.
Alternatively, apply via our website: Join our team | HFL Education
What interests you most about this Account Manager role at HFL, and why do you want to work with schools and trusts?
What do you see as the top three IT challenges schools and MATs are facing right now, and how would you influence and support in your role as an Account Manager?
How would you prioritise if a school had lots of needs but very little money?
Tell us about a time you helped a customer or stakeholder develop a longer-term
IT strategy or plan. What actions did you take? what was the outcome and learnings?
As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.
For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above. We would love to hear from you.
Closing Date: This advert may be withdrawn if we have filled the post.
This job advert may close as soon as sufficient applications have been received. To make sure you don’t miss out on this great opportunity, please submit your application as soon as you can.
Telephone Interview date: To be confirmed via Microsoft Teams Interview Date: To be confirmed – in Person at Stevenage Head Office.
We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this.
HFL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
HFL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HFL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.
To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.
Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.
12/02/2026
Full time
Account Manager – Technology in Schools Ref: HFL1586
Contract: Permanent
Hours: Full time at 37 hours per week, 52 weeks per year Salary: From £33,000 p.a.
Location: Hybrid working – 1 to 2 days in HFL Head Office, with remainder of working days remote or onsite at educational settings in Hertfordshire and neighbouring counties or as required to meet business needs.
Important Application Information
Please ensure you meet the following requirements before applying :
You must have the right to work in the UK
You must hold a full UK driving licence and have access to a vehicle with business insurance
You must be based locally and willing to travel within Hertfordshire and neighbouring counties
How to Apply
How to Apply
To apply, please email your CV and a cover letter in Word format , clearly addressing the above requirements and response to the below questions
Applications that do not meet these criteria may not be considered.
What interests you most about this Account Manager role at HFL, and why do you want to work with schools and trusts?
What do you see as the top three IT challenges schools and MATs are facing right now, and how would you influence and support in your role as an Account Manager?
How would you prioritise if a school had lots of needs but very little money?
Tell us about a time you helped a customer or stakeholder develop a longer-term IT strategy or plan. What actions did you take? what was the outcome and learnings?
The role
This is more than an account management role. It’s an opportunity to meaningfully shape the future of education by helping schools get the very best from their IT—through support, broadband services, consultancy and smart, sustainable technology solutions
Make a difference where it truly matters
Are you driven by purpose? Motivated by improving outcomes for children and young people? Energised by supporting schools to make wise, cost-effective decisions—especially when budgets are tight?
If so, this is not a typical sales role. It’s a partnership role where integrity, empathy and
long-term impact matter just as much as commercial success.
We’re looking for someone who can demonstrate experience in account management—ideally within an MSP, IT services, or education setting—and who takes pride in delivering value that genuinely supports schools, academies and trusts.
Why this role matters
Technology has the power to transform teaching, learning and operational efficiency. But it must be accessible, sustainable and aligned with real educational needs.
As an Account Manager in HFL’s Technology in Schools team, you will guide school and trust leaders through an increasingly complex digital landscape. You will help them stretch limited budgets, prioritise wisely and choose solutions that truly support their communities.
This role is centred on partnership—not volume. We focus on doing what is right for schools and what delivers the best long-term outcomes for children.
What you’ll do
Build trusted, long-term relationships with school and trust
Develop a deep understanding of their needs and challenges and help shape sustainable IT strategies.
Match requirements with the best-value solutions, ensuring every pound works hard for children and young people.
Coordinate with internal specialists to design high-quality, tailored
Manage renewals, contracts and opportunities professionally and
Advocate for customers internally to support continuous
Maintain accurate records within ConnectWise and use Quosal to produce clear, professional proposals.
What drives you
A commitment to improving outcomes in the education
A desire to help schools thrive through thoughtful, consultative support—not transactional selling.
Curiosity, courage and a proactive, problem-solving
A love of building genuine, meaningful
Pride in identifying smart, affordable and sustainable technology
What you’ll bring
Proven experience in account management, ideally within MSP IT services or the education sector.
A passion for exceptional customer service and collaborative, consultative
Excellent communication skills, with confidence when guiding senior
Resilience, adaptability and enthusiasm for learning new
Experience with IT systems and platforms, and selling IT support contracts (e.g., ConnectWise, Quosal, Microsoft 365, Google Workspace for Education, networking, broadband, cloud backup, servers, end-user devices, RMM/MDM, cybersecurity, AV and related solutions).
A proactive, organised approach to work
A full UK driving license and access to a vehicle with business insurance
Why join HFL Education?
We are a not-for-profit organisation with a clear moral purpose: to improve education for every child. You’ll be part of a team that works with integrity, cares deeply about its impact, and is trusted by thousands of schools.
If you want your work to mean more—and you're ready to bring your expertise to a mission-driven team—we’d love to hear from you.
Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. This consists of working on-site across various schools and settings, remote working and, if desired, up to 2 days per week in our Head Office in Stevenage, Hertfordshire. The ability to reach different locations by car will be essential for this role. If you drive, then a full driving licence and appropriate car insurance will be required. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.
Benefits: a generous employer pension contribution, 28 days annual leave plus bank holidays (rising to 31 days after five-years) or the equivalent paid for Term Time employees, family- friendly policies, hybrid working, paid mileage, a cycle to work scheme, onsite charging points for electric vehicles, access to mental health and wellbeing support, company performance bonus, professional development opportunities, benefit schemes for discounts and cashback offers, and more.
Would you like to know more information about this opportunity? If so, further information can be found in the job outline on our website. You can also contact Andy Lees who would be happy to chat to you on 01438 567890 or email andy.lees@hfleducation.org
To apply , email hfl.recruitment@hfleducation.org with a detailed CV along with a separate cover letter on Word Format to include responses to the following questions.
Alternatively, apply via our website: Join our team | HFL Education
What interests you most about this Account Manager role at HFL, and why do you want to work with schools and trusts?
What do you see as the top three IT challenges schools and MATs are facing right now, and how would you influence and support in your role as an Account Manager?
How would you prioritise if a school had lots of needs but very little money?
Tell us about a time you helped a customer or stakeholder develop a longer-term
IT strategy or plan. What actions did you take? what was the outcome and learnings?
As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.
For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above. We would love to hear from you.
Closing Date: This advert may be withdrawn if we have filled the post.
This job advert may close as soon as sufficient applications have been received. To make sure you don’t miss out on this great opportunity, please submit your application as soon as you can.
Telephone Interview date: To be confirmed via Microsoft Teams Interview Date: To be confirmed – in Person at Stevenage Head Office.
We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this.
HFL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
HFL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HFL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.
To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.
Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.
Foreign, Commonwealth & Development Office
London, UK
Reference number: 431765
Salary: £57,500– £62,500
Total Package: Grade 7
Contract: Permanent
Location: London/Milton Keynes/East Kilbride
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
Your role with us
The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors.
When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre.
Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs.
Who we’re looking for
To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level).
When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front.
If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here .
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Apply before 11:55 pm on Monday 2nd March 2026.
06/02/2026
Full time
Reference number: 431765
Salary: £57,500– £62,500
Total Package: Grade 7
Contract: Permanent
Location: London/Milton Keynes/East Kilbride
We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
Your role with us
The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors.
When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre.
Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs.
Who we’re looking for
To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level).
When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front.
If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here .
We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.
Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.
Apply before 11:55 pm on Monday 2nd March 2026.
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
Ensure strong cyber security practices are embedded and consistently applied across the organisation
Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .
30/01/2026
Full time
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
Ensure strong cyber security practices are embedded and consistently applied across the organisation
Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .
Reigate and Banstead Borough Council
Hybrid, Town Hall Reigate
Systems Support Analyst
Location: Town Hall, Reigate
Salary: £39,183 to £41,925
Contract: Permanent
Working Hours: Full time, 36 hours per week
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking an enthusiastic and experienced Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of digital service platforms, API’s, SQL and SQL Server, ETL software, automation tools, ftp, PowerShell scripting, webservices and PowerBI. This could be:
with the Granicus govService digital platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
creating and supporting batch work using scheduled tasks, ftp and PowerShell scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
The Council is also embarking on the journey to become a larger unitary authority in Surrey which will present opportunities for further career development.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please call Kenton Reader, Technology Services Manager on 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing date: 16 June 2025
Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
See ' Who we are ' as a council, to find out more about us.
Click here to view a Job Summary, Person Specification and Employment Pack.
30/05/2025
Full time
Systems Support Analyst
Location: Town Hall, Reigate
Salary: £39,183 to £41,925
Contract: Permanent
Working Hours: Full time, 36 hours per week
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking an enthusiastic and experienced Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of digital service platforms, API’s, SQL and SQL Server, ETL software, automation tools, ftp, PowerShell scripting, webservices and PowerBI. This could be:
with the Granicus govService digital platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
creating and supporting batch work using scheduled tasks, ftp and PowerShell scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
The Council is also embarking on the journey to become a larger unitary authority in Surrey which will present opportunities for further career development.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please call Kenton Reader, Technology Services Manager on 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing date: 16 June 2025
Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
See ' Who we are ' as a council, to find out more about us.
Click here to view a Job Summary, Person Specification and Employment Pack.
Derbyshire Fire & Rescue Service
Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
03/04/2025
Full time
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Hartpury University and Collage
Gloucestershire, UK
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
22/11/2024
Full time
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
Cambridge University Press & Assessment
Cambridge, UK
Technology Transformation Manager
Salary: £60,400 - £80,800 per annum
Location: Cambridge, UK – Hybrid
Contract: Fixed term, 12-month contract
Hours: Full time, 35 hours per week
Are you motivated by the challenge of turning ambitious technology visions into meaningful, organisation‑wide change? Join us and lead transformation that shapes the future of how we deliver impact across the globe.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
As our Technology Transformation Manager, you will lead the scoping, shaping and delivery of transformative technology initiatives that directly support our strategic vision. You'll guide a cross‑functional team, ensuring that technology outcomes are high‑quality, aligned with business goals, and delivered with strong fiscal and operational control.
You'll work closely with senior stakeholders across global functions, providing structure, clarity and confident leadership through complex change.
Key responsibilities and accountabilities include:
Defining and shaping technology scopes, roadmaps and workstreams to deliver agreed business outcomes.
Acting as the key link between technical programme delivery, Product Groups and Shared Service teams.
Establishing technology standards, strategy and quality expectations.
Managing business cases, benefits, KPIs and OKRs to track delivery and impact.
Leading risk, issue and dependency management across initiatives.
Overseeing technical readiness, testing quality and change action plans.
Managing technical budgets and ensuring return‑on‑investment.
Building strong senior stakeholder relationships across the organisation.
Managing internal and third‑party supplier relationships to secure high‑quality, cost‑effective delivery.
Providing coaching and indirect line management to technical team members.
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.
About You
You will have previous experience as a Programme Manager, Technical Programme Manager, Delivery Lead or Change Lead, with a strong understanding of large, complex programmes and multi‑faceted business or technical change. You'll bring a proven track record of delivering complex programmes on time and within budget, working closely with business stakeholders in global environments to establish and track benefits. You will be confident engaging and communicating at senior levels, collaborating across functions, and applying user‑centred design and Agile approaches. Your background will include embedding IT‑enabled business change, negotiating and managing third‑party suppliers, and overseeing recruitment, line management, coaching and mentoring to support high‑performing teams.
If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:
Managing successful programmes (MSP) or equivalent
Agile or Prince2Agile
APMP or PRINCE2 (Foundation or Practitioner) certification
SAFe certification
Change Management (Foundation or Practitioner) or Prosci Change Management Certification
Experience in service design
For a detailed job description, please refer to the link at the bottom of the advert on our careers site.
We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.
Please note that Cambridge University Press & Assessment will not ordinarily be able to provide sponsorship for vacancies of less than 12-months in duration. Applicants must therefore have an existing right to work in the UK to be eligible for this position.
Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including:
28 days annual leave plus bank holidays
Private medical and Permanent Health Insurance
Discretionary annual bonus
Group personal pension scheme
Life assurance up to 4 x annual salary
Green travel schemes
Ready to pursue your potential? Apply now.
We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be Tuesday 10 March 2026. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place from week commencing 16 March 2026 .
If you are shortlisted and progressed through the stages, you can expect:
First stage virtual interview via MS Teams.
Final stage interview: in-person at our offices in Cambridge. You will be provided with a brief to complete a role related presentation which you will present during the interview.
If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.
Why join us
Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
24/02/2026
Full time
Technology Transformation Manager
Salary: £60,400 - £80,800 per annum
Location: Cambridge, UK – Hybrid
Contract: Fixed term, 12-month contract
Hours: Full time, 35 hours per week
Are you motivated by the challenge of turning ambitious technology visions into meaningful, organisation‑wide change? Join us and lead transformation that shapes the future of how we deliver impact across the globe.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
As our Technology Transformation Manager, you will lead the scoping, shaping and delivery of transformative technology initiatives that directly support our strategic vision. You'll guide a cross‑functional team, ensuring that technology outcomes are high‑quality, aligned with business goals, and delivered with strong fiscal and operational control.
You'll work closely with senior stakeholders across global functions, providing structure, clarity and confident leadership through complex change.
Key responsibilities and accountabilities include:
Defining and shaping technology scopes, roadmaps and workstreams to deliver agreed business outcomes.
Acting as the key link between technical programme delivery, Product Groups and Shared Service teams.
Establishing technology standards, strategy and quality expectations.
Managing business cases, benefits, KPIs and OKRs to track delivery and impact.
Leading risk, issue and dependency management across initiatives.
Overseeing technical readiness, testing quality and change action plans.
Managing technical budgets and ensuring return‑on‑investment.
Building strong senior stakeholder relationships across the organisation.
Managing internal and third‑party supplier relationships to secure high‑quality, cost‑effective delivery.
Providing coaching and indirect line management to technical team members.
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.
About You
You will have previous experience as a Programme Manager, Technical Programme Manager, Delivery Lead or Change Lead, with a strong understanding of large, complex programmes and multi‑faceted business or technical change. You'll bring a proven track record of delivering complex programmes on time and within budget, working closely with business stakeholders in global environments to establish and track benefits. You will be confident engaging and communicating at senior levels, collaborating across functions, and applying user‑centred design and Agile approaches. Your background will include embedding IT‑enabled business change, negotiating and managing third‑party suppliers, and overseeing recruitment, line management, coaching and mentoring to support high‑performing teams.
If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:
Managing successful programmes (MSP) or equivalent
Agile or Prince2Agile
APMP or PRINCE2 (Foundation or Practitioner) certification
SAFe certification
Change Management (Foundation or Practitioner) or Prosci Change Management Certification
Experience in service design
For a detailed job description, please refer to the link at the bottom of the advert on our careers site.
We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.
Please note that Cambridge University Press & Assessment will not ordinarily be able to provide sponsorship for vacancies of less than 12-months in duration. Applicants must therefore have an existing right to work in the UK to be eligible for this position.
Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including:
28 days annual leave plus bank holidays
Private medical and Permanent Health Insurance
Discretionary annual bonus
Group personal pension scheme
Life assurance up to 4 x annual salary
Green travel schemes
Ready to pursue your potential? Apply now.
We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be Tuesday 10 March 2026. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place from week commencing 16 March 2026 .
If you are shortlisted and progressed through the stages, you can expect:
First stage virtual interview via MS Teams.
Final stage interview: in-person at our offices in Cambridge. You will be provided with a brief to complete a role related presentation which you will present during the interview.
If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.
Why join us
Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
3-month contract (within scope of IR35) 35 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham City Centre to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests. Delivery of technical projects including: Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation. BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions. Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices. Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment. Skills and experience required in order to apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service. Able to plan and manage resources and ensure deadlines are met. Experience of contract and vendor management. Experience using a Service Management tool to manage and record assigned service requests. Excellent customer service skills. You must hold a valid driving licence and have access to a car as travel is required between sites. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
08/10/2025
Contractor
3-month contract (within scope of IR35) 35 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham City Centre to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests. Delivery of technical projects including: Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation. BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions. Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices. Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment. Skills and experience required in order to apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service. Able to plan and manage resources and ensure deadlines are met. Experience of contract and vendor management. Experience using a Service Management tool to manage and record assigned service requests. Excellent customer service skills. You must hold a valid driving licence and have access to a car as travel is required between sites. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
SAP FICO Consultant - Luxury Goods - London (Hybrid/Remote Working) Robert Half have partnered with a London based Luxury Goods brand who are seeking an experienced SAP FICO Consultant to join their growing Tech Team. The Role To oversee all aspects of SAP BAU and projects serving as a subject matter expert, providing guidance, supporting the team and stakeholders, and dealing with service providers. Facilitate the translation of business requirements into functional system design, resolve business design issues, ensuring all enhancements and changes follow agreed enterprise processes. Be primary contact for all FI/CO application questions, issues and provide expert technical application advice. Responsibilities will include: Analysis and Solution Design Proactively identify and recommend business process and system improvements. Work closely with business stakeholders to gather and analyse requirements. Translate business needs into technical specifications and design solutions using SAP best practices. Resolution of SAP production incidents Ensure timely resolution of SAP production issues logged on support desk as per business priorities. Be access point to the business for support, triage queries and prioritise tickets. Ensure effective use of the IT support portal within IT team and wider business. Stakeholder Communication Communicate activities status, and key decisions to stakeholders at all levels. Facilitate meetings, workshops, and presentations to gather requirements, provide updates, and address concerns. Build strong relationships with business leaders, and external partners to ensure alignment and collaboration. Ideal Skills/Experiences Required Excellent knowledge (5+ years) of SAP ECC FI/CO modules, including detailed configuration experience. Previous experience as an SAP FI/CO Consultant or in a similar SAP Finance role in Retail organisations. Good knowledge of at least 1 of the following modules: SD, PO, WM, BW, IS-Retail. Experience in SAP configurations and implementation of enhancements. Good knowledge of SAP integration with other applications. Experience of IDOC resolution within ECC 6.0 Deep understanding of end-to-end business processes (eg Order to Cash, Procure to Pay, Record to Report, Forecast to Delivery, Acquire to Retire, etc.) Location - Central London (Hybrid/Remote options) Budget - £65k - 85k (Dependent on Experience) + Benefits/Discretionary Bonus Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
07/10/2025
Full time
SAP FICO Consultant - Luxury Goods - London (Hybrid/Remote Working) Robert Half have partnered with a London based Luxury Goods brand who are seeking an experienced SAP FICO Consultant to join their growing Tech Team. The Role To oversee all aspects of SAP BAU and projects serving as a subject matter expert, providing guidance, supporting the team and stakeholders, and dealing with service providers. Facilitate the translation of business requirements into functional system design, resolve business design issues, ensuring all enhancements and changes follow agreed enterprise processes. Be primary contact for all FI/CO application questions, issues and provide expert technical application advice. Responsibilities will include: Analysis and Solution Design Proactively identify and recommend business process and system improvements. Work closely with business stakeholders to gather and analyse requirements. Translate business needs into technical specifications and design solutions using SAP best practices. Resolution of SAP production incidents Ensure timely resolution of SAP production issues logged on support desk as per business priorities. Be access point to the business for support, triage queries and prioritise tickets. Ensure effective use of the IT support portal within IT team and wider business. Stakeholder Communication Communicate activities status, and key decisions to stakeholders at all levels. Facilitate meetings, workshops, and presentations to gather requirements, provide updates, and address concerns. Build strong relationships with business leaders, and external partners to ensure alignment and collaboration. Ideal Skills/Experiences Required Excellent knowledge (5+ years) of SAP ECC FI/CO modules, including detailed configuration experience. Previous experience as an SAP FI/CO Consultant or in a similar SAP Finance role in Retail organisations. Good knowledge of at least 1 of the following modules: SD, PO, WM, BW, IS-Retail. Experience in SAP configurations and implementation of enhancements. Good knowledge of SAP integration with other applications. Experience of IDOC resolution within ECC 6.0 Deep understanding of end-to-end business processes (eg Order to Cash, Procure to Pay, Record to Report, Forecast to Delivery, Acquire to Retire, etc.) Location - Central London (Hybrid/Remote options) Budget - £65k - 85k (Dependent on Experience) + Benefits/Discretionary Bonus Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.
07/10/2025
Full time
Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.
Hays Specialist Recruitment - Education
City, Birmingham
School Senior IT Technician Based in Bordesley Green, Birmingham 18 - 20ph (dependent on experience) Your new company A busy Secondary School based in North Birmingham is looking for an experienced Senior IT Technician to work along side the IT Manager. This role will be, Monday to Friday, 8am - 4pm. The role is to cover long term sickness. Your new role The role is to support the school's computer systems, applications and associated software, and to advise and support on the implementation of system developments. The role will entail: Provide support and guidance to staff and students on the use of school's ICT systems, including training on the use of the equipment where necessary Maintain e-mail accounts for staff. Manage and maintain school MIS Manage and maintain Sims.net system. Manage, update and maintain school website and Virtual Learning Environment Supervise loans of ICT/AV equipment. Manage and have overall responsibility for software installations, hardware maintenance, upgrades, fault diagnosis and repair, security measures and back-up schedule. What you'll need to succeed You will have proven experience in IT support, ideally within an educational setting with strong knowledge of Windows OS, Office 365, networking, and cloud services. You will have excellent problem-solving skills and a proactive mindset with the ability to communicate clearly with both technical and non-technical users. What you'll get in return Hays Education has had an established Support Service desk in Birmingham, providing quality non classroom based staff into schools. We also provide free Child Protection and Safeguarding Training to any candidate who is registered and working for us as part of their CPD. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
07/10/2025
Seasonal
School Senior IT Technician Based in Bordesley Green, Birmingham 18 - 20ph (dependent on experience) Your new company A busy Secondary School based in North Birmingham is looking for an experienced Senior IT Technician to work along side the IT Manager. This role will be, Monday to Friday, 8am - 4pm. The role is to cover long term sickness. Your new role The role is to support the school's computer systems, applications and associated software, and to advise and support on the implementation of system developments. The role will entail: Provide support and guidance to staff and students on the use of school's ICT systems, including training on the use of the equipment where necessary Maintain e-mail accounts for staff. Manage and maintain school MIS Manage and maintain Sims.net system. Manage, update and maintain school website and Virtual Learning Environment Supervise loans of ICT/AV equipment. Manage and have overall responsibility for software installations, hardware maintenance, upgrades, fault diagnosis and repair, security measures and back-up schedule. What you'll need to succeed You will have proven experience in IT support, ideally within an educational setting with strong knowledge of Windows OS, Office 365, networking, and cloud services. You will have excellent problem-solving skills and a proactive mindset with the ability to communicate clearly with both technical and non-technical users. What you'll get in return Hays Education has had an established Support Service desk in Birmingham, providing quality non classroom based staff into schools. We also provide free Child Protection and Safeguarding Training to any candidate who is registered and working for us as part of their CPD. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Support Specialist - ContractASAP start OngoingBased near London Bridge On-site 5 days per week£300 - £350/day 9am - 5pm An exciting opportunity to join a fast-growing, innovative tech company. You'll be at the heart of their London office, providing hands-on IT support and ensuring employees can work seamlessly every day.This role is ideal for a proactive, personable IT professional who thrives in a fast-paced environment and enjoys solving technical challenges across hardware, software, networking, and collaboration tools. WHAT YOU'LL DO: Provide high-touch IT support to employees, troubleshooting hardware, software, networking, and A/V issues Install, configure, and maintain laptops, peripherals, and collaboration tools Manage SaaS access requests and administer core platforms, including SSO, device management, and enterprise applications Document IT policies, troubleshooting guides, and user instructions to enhance self-service support Identify recurring issues and recommend process or automation improvements Contribute to IT projects from research through implementation Build trust with senior and non-technical stakeholders by simplifying complex IT concepts WHO YOU ARE: 1-2 years of IT experience in a customer-facing support role Skilled in supporting both macOS and Windows Experienced with Okta and/or other enterprise SaaS tools and systems (e.g., SSO, device management, collaboration platforms) Strong understanding of networking fundamentals (WiFi, LAN, WAN, DHCP, DNS) Analytical, resourceful, and solution-oriented with excellent troubleshooting skills Personable, patient, and confident in helping non-technical colleagues Able to manage multiple priorities and conversations simultaneously Proactive, self-motivated, and comfortable taking ownership of issues If you're looking for a fast-paced, hands-on IT role where you can make a real impact and work with cutting-edge technology, please do apply. REF: AA123156 Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.
07/10/2025
Full time
IT Support Specialist - ContractASAP start OngoingBased near London Bridge On-site 5 days per week£300 - £350/day 9am - 5pm An exciting opportunity to join a fast-growing, innovative tech company. You'll be at the heart of their London office, providing hands-on IT support and ensuring employees can work seamlessly every day.This role is ideal for a proactive, personable IT professional who thrives in a fast-paced environment and enjoys solving technical challenges across hardware, software, networking, and collaboration tools. WHAT YOU'LL DO: Provide high-touch IT support to employees, troubleshooting hardware, software, networking, and A/V issues Install, configure, and maintain laptops, peripherals, and collaboration tools Manage SaaS access requests and administer core platforms, including SSO, device management, and enterprise applications Document IT policies, troubleshooting guides, and user instructions to enhance self-service support Identify recurring issues and recommend process or automation improvements Contribute to IT projects from research through implementation Build trust with senior and non-technical stakeholders by simplifying complex IT concepts WHO YOU ARE: 1-2 years of IT experience in a customer-facing support role Skilled in supporting both macOS and Windows Experienced with Okta and/or other enterprise SaaS tools and systems (e.g., SSO, device management, collaboration platforms) Strong understanding of networking fundamentals (WiFi, LAN, WAN, DHCP, DNS) Analytical, resourceful, and solution-oriented with excellent troubleshooting skills Personable, patient, and confident in helping non-technical colleagues Able to manage multiple priorities and conversations simultaneously Proactive, self-motivated, and comfortable taking ownership of issues If you're looking for a fast-paced, hands-on IT role where you can make a real impact and work with cutting-edge technology, please do apply. REF: AA123156 Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.
Service Desk Engineer Benefits: Training/Progression/Great Tech/Hybrid Working A leading organisation specialising in providing high quality services are looking for a Service Desk Engineer As a Microsoft Gold Partner this company commits to offering regular training and progression opportunities. Our client are looking for candidates eager to expand their current skillset and knowledge via training and accreditations. The successful candidate will be providing technical support to our clients wide variety of customers. This will be provided both onsite and remotely and you will be resolving server, application, networking and hardware incidents in an efficient manner. Responsibilities include: Resolving incidents and issues directly from customers and escalation from 1st Line teams Executing client server changes accurately and effectively Adhering and responding to agreed SLAs Administer routine server tasks and respond to alerts Assisting with customer project work where necessary Taking ownership of customer issues Occasional travel to client sites Essential Skills and Experience Required Experience working in a similar role Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy Strong understanding of Windows Server Experience working with virtualised servers/VMware/HyperV Experience working with Networking Technologies Ability to work in a proactive way in a fast-paced environment Excellent written and communication skills Strong understanding of Firewall and Security principles Basic understanding of working within SLAs Understanding of ITIL processes Full UK Driving License Benefits include and are not limited to: Regular training and progression opportunities Hybrid working options Cycle to work scheme Private medical cover Pension scheme Next Steps? If you would like to know anything more about this role or even just want to hear what other IT Support/Infrastructure positions I have that may also be a good match for you then please apply to this advert or email me directly @ You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion.
06/10/2025
Full time
Service Desk Engineer Benefits: Training/Progression/Great Tech/Hybrid Working A leading organisation specialising in providing high quality services are looking for a Service Desk Engineer As a Microsoft Gold Partner this company commits to offering regular training and progression opportunities. Our client are looking for candidates eager to expand their current skillset and knowledge via training and accreditations. The successful candidate will be providing technical support to our clients wide variety of customers. This will be provided both onsite and remotely and you will be resolving server, application, networking and hardware incidents in an efficient manner. Responsibilities include: Resolving incidents and issues directly from customers and escalation from 1st Line teams Executing client server changes accurately and effectively Adhering and responding to agreed SLAs Administer routine server tasks and respond to alerts Assisting with customer project work where necessary Taking ownership of customer issues Occasional travel to client sites Essential Skills and Experience Required Experience working in a similar role Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy Strong understanding of Windows Server Experience working with virtualised servers/VMware/HyperV Experience working with Networking Technologies Ability to work in a proactive way in a fast-paced environment Excellent written and communication skills Strong understanding of Firewall and Security principles Basic understanding of working within SLAs Understanding of ITIL processes Full UK Driving License Benefits include and are not limited to: Regular training and progression opportunities Hybrid working options Cycle to work scheme Private medical cover Pension scheme Next Steps? If you would like to know anything more about this role or even just want to hear what other IT Support/Infrastructure positions I have that may also be a good match for you then please apply to this advert or email me directly @ You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion.
Our client is seeking a Windows 11 Support professional for a contract position. This role involves providing IT support to retail stores, ensuring the smooth implementation of new technology systems. Key Responsibilities: Providing day-to-day store-facing service, over the phone and on Teams Planning, booking, and processing store schedules for technology implementation to ensure programme efficiency Identifying issues proactively and working with the Line Manager to develop solutions Feeding valuable information to the Programme Team to assist in rolling out schedules Championing the behaviours and values upheld by Specsavers Working collaboratively and cross-functionally with all relevant departments Delivering exceptional customer service to store partners Job Requirements: Familiarity with Windows 11 and associated technological implementations Strong problem-solving skills with a proactive approach Excellent communication skills, both over the phone and via Teams If you have experience in IT support and thrive in a collaborative retail environment, our client would love to hear from you. Apply now to join a dynamic team and contribute to the successful implementation of new technologies in retail stores.
06/10/2025
Contractor
Our client is seeking a Windows 11 Support professional for a contract position. This role involves providing IT support to retail stores, ensuring the smooth implementation of new technology systems. Key Responsibilities: Providing day-to-day store-facing service, over the phone and on Teams Planning, booking, and processing store schedules for technology implementation to ensure programme efficiency Identifying issues proactively and working with the Line Manager to develop solutions Feeding valuable information to the Programme Team to assist in rolling out schedules Championing the behaviours and values upheld by Specsavers Working collaboratively and cross-functionally with all relevant departments Delivering exceptional customer service to store partners Job Requirements: Familiarity with Windows 11 and associated technological implementations Strong problem-solving skills with a proactive approach Excellent communication skills, both over the phone and via Teams If you have experience in IT support and thrive in a collaborative retail environment, our client would love to hear from you. Apply now to join a dynamic team and contribute to the successful implementation of new technologies in retail stores.
2ND LINE IT SUPPORT 3-6 MONTH CONTRACT DAY RATE - 200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the Team who pick up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution. What you'll need to succeed Previous experience of working on a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working with ITIL service management processes What you'll get in return This is an initial 3-Month contract - highly likely to extend to 6 Months - Hybrid working after Initial Training - 200.00 Per Day (Inside / Umbrella). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
06/10/2025
Contractor
2ND LINE IT SUPPORT 3-6 MONTH CONTRACT DAY RATE - 200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the Team who pick up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution. What you'll need to succeed Previous experience of working on a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working with ITIL service management processes What you'll get in return This is an initial 3-Month contract - highly likely to extend to 6 Months - Hybrid working after Initial Training - 200.00 Per Day (Inside / Umbrella). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Service Desk Analyst - 1st/2nd Line Support Duration: 3 months (with potential extension) Location: Warrington, Cheshire (on-site) Rate: £220.00 per day (Inside IR35) We are seeking an experienced Service Desk Analyst to join a busy IT support team of six, working closely with L2 engineers and an SDM. This is an excellent opportunity to support a leading end client in Warrington on an initial 3-month contract, with the potential for extension. Key Responsibilities: Provide 1st line IT support and act as the first point of contact for technical issues. Log, manage, and resolve incidents and service requests via ServiceNow. Support end users with account management and access issues using Active Directory Entra/Microsoft Entra ID. Provide support across O365 and M365 applications. Escalate complex issues to L2 support where appropriate. Deliver excellent customer service and maintain clear communication with end users. Essential Skills & Experience: Proven experience in a service desk environment. Strong knowledge of Active Directory Entra/Microsoft Entra ID. Good understanding of O365 and M365. ServiceNow experience (essential). Strong communication and problem-solving skills. Please submit your CV for immediate consideration.
06/10/2025
Contractor
Service Desk Analyst - 1st/2nd Line Support Duration: 3 months (with potential extension) Location: Warrington, Cheshire (on-site) Rate: £220.00 per day (Inside IR35) We are seeking an experienced Service Desk Analyst to join a busy IT support team of six, working closely with L2 engineers and an SDM. This is an excellent opportunity to support a leading end client in Warrington on an initial 3-month contract, with the potential for extension. Key Responsibilities: Provide 1st line IT support and act as the first point of contact for technical issues. Log, manage, and resolve incidents and service requests via ServiceNow. Support end users with account management and access issues using Active Directory Entra/Microsoft Entra ID. Provide support across O365 and M365 applications. Escalate complex issues to L2 support where appropriate. Deliver excellent customer service and maintain clear communication with end users. Essential Skills & Experience: Proven experience in a service desk environment. Strong knowledge of Active Directory Entra/Microsoft Entra ID. Good understanding of O365 and M365. ServiceNow experience (essential). Strong communication and problem-solving skills. Please submit your CV for immediate consideration.
3 month assignment to start ASAP School Technician Job Type: Full-time Location: Central london Salary: £15.90 per hour We are seeking a support technician to provide essential first and second-line technical support to both staff and pupils. This role is crucial as one of the three main points of contact for all tech support. The successful candidate will play a key role in managing mobile technology and covering both hardware and software used within the school, supporting our Teaching and Learning division. Day-to-day of the role: Serve as one of the primary points of contact for all service desk tickets. Provide first and second-line technical support to staff and pupils, ensuring efficient resolution of issues. Prioritise support calls effectively and escalate complex issues to the Systems Manager as necessary. Support mobile technology along with other hardware and software systems used within the school. Collaborate with teaching staff to support the school's requirements for access to information and interactive multimedia learning resources. Required Skills & Qualifications: Proven experience in IT support roles, handling both first and second-line support. Strong understanding of mobile technology as well as other hardware and software used in educational environments. Excellent problem-solving skills and ability to prioritise tasks effectively. Strong communication and collaboration skills, with the ability to work closely with both technical and non-technical staff. Experience in educational settings is essential SAFEGUARDING :- An Enhanced DBS with child Barred list, dated within the past 3 months or subscribed to the update services is essential
06/10/2025
Full time
3 month assignment to start ASAP School Technician Job Type: Full-time Location: Central london Salary: £15.90 per hour We are seeking a support technician to provide essential first and second-line technical support to both staff and pupils. This role is crucial as one of the three main points of contact for all tech support. The successful candidate will play a key role in managing mobile technology and covering both hardware and software used within the school, supporting our Teaching and Learning division. Day-to-day of the role: Serve as one of the primary points of contact for all service desk tickets. Provide first and second-line technical support to staff and pupils, ensuring efficient resolution of issues. Prioritise support calls effectively and escalate complex issues to the Systems Manager as necessary. Support mobile technology along with other hardware and software systems used within the school. Collaborate with teaching staff to support the school's requirements for access to information and interactive multimedia learning resources. Required Skills & Qualifications: Proven experience in IT support roles, handling both first and second-line support. Strong understanding of mobile technology as well as other hardware and software used in educational environments. Excellent problem-solving skills and ability to prioritise tasks effectively. Strong communication and collaboration skills, with the ability to work closely with both technical and non-technical staff. Experience in educational settings is essential SAFEGUARDING :- An Enhanced DBS with child Barred list, dated within the past 3 months or subscribed to the update services is essential
IT On-Site Support Engineer - East Kilbride - Long Term Contract (Inside IR35) - 12mths My client are looking to recruit an onsite IT Support Engineer to join their busy team. The successful applicant will be able to demonstrate 1st/2nd line support experience and the role - due to start in January - can be described as follows: Role Summary/Description: Onsite Support handles all IT hardware devices and support all IT services my clients location. The scope of work includes Maintaining, Analysing, Troubleshooting, installing computer hardware, software, network, video conference rooms and provide hands and feet support for global IT teams. The most common roles of OSS in Normal Secure are mentioned below: Work on Incidents, Service Requests & Assist VIP Support and global IT teams with problems, Onboardings- and Off-Boarding Activities, Remote Support Coordination, Inventory Management. Networking support such as Patching and Debugging. Interact with end-users for requests/incidents and follow up with users via teams/mail. Hardware repair support including offer request & data migration support. Printer support (Toner/Drum/Wastebin replacement) & repair support (call vendor and support technician). Installing and decommissioning of hardware (laptop/Servers/network/video conference equipment). Handling all IT waste disposal. Job Responsibility: Following activities are part of the job: Working on incidents and tasks in our ticketing system. Installation of new end-user devices and data migration support. Inventory & Stock Management. Remote support co-ordination and assistance of deployment and decommissioning. Installation, transfer and decommission of Servers and network equipment. Network support (Patching & Debugging). Printer support (Toner/Drum/Wastebin replacement). Support for global projects that are getting implemented at the site level. Creation and review of knowledge base articles for our end-users. Hardware and software support for non-standard devices ie digital signage systems. Hardware and installation support for audio/video equipment in meeting rooms. Installation and maintenance of devices and equipment located in the server room. Meeting room/event support. Assist VIP support with local problems/topics. If this exciting opportunity could be of interest - please let me know ASAP. Interviews can be arranged on short notice.
06/10/2025
Contractor
IT On-Site Support Engineer - East Kilbride - Long Term Contract (Inside IR35) - 12mths My client are looking to recruit an onsite IT Support Engineer to join their busy team. The successful applicant will be able to demonstrate 1st/2nd line support experience and the role - due to start in January - can be described as follows: Role Summary/Description: Onsite Support handles all IT hardware devices and support all IT services my clients location. The scope of work includes Maintaining, Analysing, Troubleshooting, installing computer hardware, software, network, video conference rooms and provide hands and feet support for global IT teams. The most common roles of OSS in Normal Secure are mentioned below: Work on Incidents, Service Requests & Assist VIP Support and global IT teams with problems, Onboardings- and Off-Boarding Activities, Remote Support Coordination, Inventory Management. Networking support such as Patching and Debugging. Interact with end-users for requests/incidents and follow up with users via teams/mail. Hardware repair support including offer request & data migration support. Printer support (Toner/Drum/Wastebin replacement) & repair support (call vendor and support technician). Installing and decommissioning of hardware (laptop/Servers/network/video conference equipment). Handling all IT waste disposal. Job Responsibility: Following activities are part of the job: Working on incidents and tasks in our ticketing system. Installation of new end-user devices and data migration support. Inventory & Stock Management. Remote support co-ordination and assistance of deployment and decommissioning. Installation, transfer and decommission of Servers and network equipment. Network support (Patching & Debugging). Printer support (Toner/Drum/Wastebin replacement). Support for global projects that are getting implemented at the site level. Creation and review of knowledge base articles for our end-users. Hardware and software support for non-standard devices ie digital signage systems. Hardware and installation support for audio/video equipment in meeting rooms. Installation and maintenance of devices and equipment located in the server room. Meeting room/event support. Assist VIP support with local problems/topics. If this exciting opportunity could be of interest - please let me know ASAP. Interviews can be arranged on short notice.
IT Support Engineer, Newbury, Berkshire. Office Based. Microsoft and Linux skills required. Newbury based technology company are looking for an internal Support Engineer who will be required in the office daily. In this broad role you will provide support to internal users ensuring the smooth operation of the IT infrastructure with a focus on security and customer service. The role involves supporting both Microsoft Windows and Linux Mint laptops and associated server estate and corporate network (including cloud services and SaaS subscriptions). Key responsibilities include - Desktop Support - 1st and 2nd line Windows and Linux Desktop support. User management - involved in account creation, permissions, provisioning, etc Network Administration - monitor and maintain the corporate network. Cloud and SaaS Support - support various cloud and SaaS subscriptions and related services. Focus on Google workspace and AWS Troubleshooting - diagnose and resolve technical issues across a range of devices. Documentation - keep documentation accurate and up-to-date. Experience required - Extensive knowledge of desktop support and IT systems. Linux installation and management of devices. Active Directory management Windows 11 installation and support. Office Support Google workplace administration. Atlassian administration Good problem solving skills in an IT support environment The following would be an advantage - AWS, Azure/Office 365, Google Cloud, Firewalls and Switches, DHCP/DNS, virtualisation technologies. This is a great chance to join a small internal IT support team and get involved in a variety of support tasks. If you have the core skills please send your CV for a full brief. Please note this role is office based in Newbury 5 days a week.
06/10/2025
Full time
IT Support Engineer, Newbury, Berkshire. Office Based. Microsoft and Linux skills required. Newbury based technology company are looking for an internal Support Engineer who will be required in the office daily. In this broad role you will provide support to internal users ensuring the smooth operation of the IT infrastructure with a focus on security and customer service. The role involves supporting both Microsoft Windows and Linux Mint laptops and associated server estate and corporate network (including cloud services and SaaS subscriptions). Key responsibilities include - Desktop Support - 1st and 2nd line Windows and Linux Desktop support. User management - involved in account creation, permissions, provisioning, etc Network Administration - monitor and maintain the corporate network. Cloud and SaaS Support - support various cloud and SaaS subscriptions and related services. Focus on Google workspace and AWS Troubleshooting - diagnose and resolve technical issues across a range of devices. Documentation - keep documentation accurate and up-to-date. Experience required - Extensive knowledge of desktop support and IT systems. Linux installation and management of devices. Active Directory management Windows 11 installation and support. Office Support Google workplace administration. Atlassian administration Good problem solving skills in an IT support environment The following would be an advantage - AWS, Azure/Office 365, Google Cloud, Firewalls and Switches, DHCP/DNS, virtualisation technologies. This is a great chance to join a small internal IT support team and get involved in a variety of support tasks. If you have the core skills please send your CV for a full brief. Please note this role is office based in Newbury 5 days a week.
Junior IT Support Technician Our client is looking for a Junior helpdesk support Technician, This position will be best suited to a school leaver or someone who has recently graduated from College or university with related credentials / Degree etc in this field of expertise and who is looking for a future career but has not got the experience . This company is a very well established company based in Saltley in Birmingham .This will be a full time Temporary permanent role working Monday Friday between 8.00am 17.00pm Pay Rate From £12.21 per hour Depending on experience We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions. You will ideally need to have a good understanding of computer systems , mobile devices, and other technical products Overview / To have the ability to: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ability to provide step-by-step technical help, both written and verbal Role & Responsibilities Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for. Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods. A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required. Completing administrative aspects of the role whilst striving to identify and eliminate errors. Install, configure, and maintain any related hardware. Tear down, rebuild, repair and refurbish hardware and goods for redeployment. Key Skills Required You will need excellent customer service and communication skills. Ability to diagnose and resolve hardware, firmware and software issues relating to all products Be well-versed in all aspects of computer systems configuration, set up, and maintenance. Hands on approach to PC hardware and basic system building skills. Mechanical and electrical aptitude will be an advantage. Demonstrate analytical skills and an ability to troubleshoot and think independently Knowledge of Linux based operating systems would be advantageous but not essential Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products Performing maintenance and updates to ensure optimal software/hardware performance. If you are available and have the correct accreditations or degree level in this sector please apply online and one of our consultants will get back to you asap
06/10/2025
Full time
Junior IT Support Technician Our client is looking for a Junior helpdesk support Technician, This position will be best suited to a school leaver or someone who has recently graduated from College or university with related credentials / Degree etc in this field of expertise and who is looking for a future career but has not got the experience . This company is a very well established company based in Saltley in Birmingham .This will be a full time Temporary permanent role working Monday Friday between 8.00am 17.00pm Pay Rate From £12.21 per hour Depending on experience We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions. You will ideally need to have a good understanding of computer systems , mobile devices, and other technical products Overview / To have the ability to: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ability to provide step-by-step technical help, both written and verbal Role & Responsibilities Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for. Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods. A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required. Completing administrative aspects of the role whilst striving to identify and eliminate errors. Install, configure, and maintain any related hardware. Tear down, rebuild, repair and refurbish hardware and goods for redeployment. Key Skills Required You will need excellent customer service and communication skills. Ability to diagnose and resolve hardware, firmware and software issues relating to all products Be well-versed in all aspects of computer systems configuration, set up, and maintenance. Hands on approach to PC hardware and basic system building skills. Mechanical and electrical aptitude will be an advantage. Demonstrate analytical skills and an ability to troubleshoot and think independently Knowledge of Linux based operating systems would be advantageous but not essential Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products Performing maintenance and updates to ensure optimal software/hardware performance. If you are available and have the correct accreditations or degree level in this sector please apply online and one of our consultants will get back to you asap
3 month assignment to start ASAP School Technician Job Type: Full-time Location: Central london Salary: £15.90 per hour We are seeking a support technician to provide essential first and second-line technical support to both staff and pupils. This role is crucial as one of the three main points of contact for all tech support. The successful candidate will play a key role in managing mobile technology and covering both hardware and software used within the school, supporting our Teaching and Learning division. Day-to-day of the role: Serve as one of the primary points of contact for all service desk tickets. Provide first and second-line technical support to staff and pupils, ensuring efficient resolution of issues. Prioritise support calls effectively and escalate complex issues to the Systems Manager as necessary. Support mobile technology along with other hardware and software systems used within the school. Collaborate with teaching staff to support the school's requirements for access to information and interactive multimedia learning resources. Required Skills & Qualifications: Proven experience in IT support roles, handling both first and second-line support. Strong understanding of mobile technology as well as other hardware and software used in educational environments. Excellent problem-solving skills and ability to prioritise tasks effectively. Strong communication and collaboration skills, with the ability to work closely with both technical and non-technical staff. Experience in educational settings is essential SAFEGUARDING :- An Enhanced DBS with child Barred list, dated within the past 3 months or subscribed to the update services is essential
05/10/2025
Full time
3 month assignment to start ASAP School Technician Job Type: Full-time Location: Central london Salary: £15.90 per hour We are seeking a support technician to provide essential first and second-line technical support to both staff and pupils. This role is crucial as one of the three main points of contact for all tech support. The successful candidate will play a key role in managing mobile technology and covering both hardware and software used within the school, supporting our Teaching and Learning division. Day-to-day of the role: Serve as one of the primary points of contact for all service desk tickets. Provide first and second-line technical support to staff and pupils, ensuring efficient resolution of issues. Prioritise support calls effectively and escalate complex issues to the Systems Manager as necessary. Support mobile technology along with other hardware and software systems used within the school. Collaborate with teaching staff to support the school's requirements for access to information and interactive multimedia learning resources. Required Skills & Qualifications: Proven experience in IT support roles, handling both first and second-line support. Strong understanding of mobile technology as well as other hardware and software used in educational environments. Excellent problem-solving skills and ability to prioritise tasks effectively. Strong communication and collaboration skills, with the ability to work closely with both technical and non-technical staff. Experience in educational settings is essential SAFEGUARDING :- An Enhanced DBS with child Barred list, dated within the past 3 months or subscribed to the update services is essential
IT Support Technician Working Hours: 9.00am 5.30pm Monday Friday Location: 3 days a week on-site in Central Manchester (Monday, Wednesday & Thursday) / 2 days a week working from home (Tuesday & Friday) with occasional site visits in the Manchester area Salary and Benefits: Annual Salary £23,000 - £26,000 / 20 days holiday plus public holidays / Training and certification support / Company Pension / Gym Membership The Company Our client is a Managed Service Provider delivering IT support, consultancy, and cloud services. Since 2010, they ve been a trusted partner for small and medium-sized businesses across London, Hertfordshire, and Essex. They re now expanding and looking for someone to join their helpdesk team. In this role, you ll spend three days a week onsite at a client s Manchester office (a leading sportswear brand) and two days working remotely as part of their support team. They re a small but capable team who work closely together to get the job done. You ll have the opportunity to make a real impact, share ideas, and be valued for your contribution. Their clients choose them because they deliver tailored solutions and personal service that larger providers can t match. The Role When on-site with their client you will be the first point of contact for IT queries. Supporting desktops (primarily MacOS), laptops, mobile devices, and peripherals (printers, headsets, monitors, etc.). Troubleshooting Windows, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). Managing user accounts, permissions, and password resets. Helping staff get the most from their meeting rooms making sure Teams/Zoom equipment is ready, set up, and running smoothly. Assisting with basic network troubleshooting (Wi-Fi, VPN, switches, routers). Using Intune and Apple Business Manager to manage and deploy devices. Procuring IT equipment and maintaining the asset inventory. Supporting employee onboarding and offboarding. Escalating complex issues to the helpdesk team or other vendors. Logging and managing support tickets to ensure SLAs are met. When working remotely, you ll be part of our client's helpdesk team, handling first-line support calls, resolving common issues, and escalating where needed. What they are looking for Strong knowledge of macOS and Windows. Experience with iPhone and Android mobile phones / tablets. Confident supporting hardware and peripherals (including printers). Good understanding of networking basics. Excellent communication and customer service skills. Nice to have Hands-on experience with Microsoft 365 admin. Familiarity with Intune and Apple Business Manager. IT certifications (CompTIA, Microsoft, ITIL). Experience with ticketing systems and remote support tools. Knowledge of IT asset management processes. Experience supporting AV/meeting room tech (Teams Rooms, Zoom Rooms). Personal Attributes Patient, understanding and calm under pressure Hard working, honest and responsible A team player Keen to learn and happy to accept feedback Good time-keeping and the ability to multi-task and prioritise work-load Adaptable and willing to contribute where needed
04/10/2025
Full time
IT Support Technician Working Hours: 9.00am 5.30pm Monday Friday Location: 3 days a week on-site in Central Manchester (Monday, Wednesday & Thursday) / 2 days a week working from home (Tuesday & Friday) with occasional site visits in the Manchester area Salary and Benefits: Annual Salary £23,000 - £26,000 / 20 days holiday plus public holidays / Training and certification support / Company Pension / Gym Membership The Company Our client is a Managed Service Provider delivering IT support, consultancy, and cloud services. Since 2010, they ve been a trusted partner for small and medium-sized businesses across London, Hertfordshire, and Essex. They re now expanding and looking for someone to join their helpdesk team. In this role, you ll spend three days a week onsite at a client s Manchester office (a leading sportswear brand) and two days working remotely as part of their support team. They re a small but capable team who work closely together to get the job done. You ll have the opportunity to make a real impact, share ideas, and be valued for your contribution. Their clients choose them because they deliver tailored solutions and personal service that larger providers can t match. The Role When on-site with their client you will be the first point of contact for IT queries. Supporting desktops (primarily MacOS), laptops, mobile devices, and peripherals (printers, headsets, monitors, etc.). Troubleshooting Windows, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). Managing user accounts, permissions, and password resets. Helping staff get the most from their meeting rooms making sure Teams/Zoom equipment is ready, set up, and running smoothly. Assisting with basic network troubleshooting (Wi-Fi, VPN, switches, routers). Using Intune and Apple Business Manager to manage and deploy devices. Procuring IT equipment and maintaining the asset inventory. Supporting employee onboarding and offboarding. Escalating complex issues to the helpdesk team or other vendors. Logging and managing support tickets to ensure SLAs are met. When working remotely, you ll be part of our client's helpdesk team, handling first-line support calls, resolving common issues, and escalating where needed. What they are looking for Strong knowledge of macOS and Windows. Experience with iPhone and Android mobile phones / tablets. Confident supporting hardware and peripherals (including printers). Good understanding of networking basics. Excellent communication and customer service skills. Nice to have Hands-on experience with Microsoft 365 admin. Familiarity with Intune and Apple Business Manager. IT certifications (CompTIA, Microsoft, ITIL). Experience with ticketing systems and remote support tools. Knowledge of IT asset management processes. Experience supporting AV/meeting room tech (Teams Rooms, Zoom Rooms). Personal Attributes Patient, understanding and calm under pressure Hard working, honest and responsible A team player Keen to learn and happy to accept feedback Good time-keeping and the ability to multi-task and prioritise work-load Adaptable and willing to contribute where needed
Get Staffed Online Recruitment Limited
Leicester, Leicestershire
IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £24,000 per annum Our client is the largest privately-owned mortgage network in the UK. Their goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location. Due to continued growth, they are looking to establish a new team providing first line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what they do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so they are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. Benefits: Company pension Health and wellbeing programme Sick pay As our client is a non-sponsoring company, you must already have the right to work in the UK.
04/10/2025
Full time
IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £24,000 per annum Our client is the largest privately-owned mortgage network in the UK. Their goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location. Due to continued growth, they are looking to establish a new team providing first line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what they do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so they are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. Benefits: Company pension Health and wellbeing programme Sick pay As our client is a non-sponsoring company, you must already have the right to work in the UK.
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:
04/10/2025
Full time
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:
IT Assistant Support Officer Location - East Sussex Hourly Rate - 14 Duration - 3 Months initially Ir35 - Inside (Must use an umbrella company) We are seeking an Assistant ITS Support Officer to join our Customer Services Team within IT Services. This is a great opportunity to support staff and students by delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most of our technology. Key Responsibilities Provide front-line IT support, advice, and guidance to staff and students. Diagnose and resolve issues with devices, applications, networking, AV equipment, and collaboration tools. Record and track incidents and service requests, escalating when necessary. Maintain knowledge base articles and contribute to customer communications. Support continuous improvement through feedback and collaboration with the wider team. About You Strong communication and interpersonal skills with the ability to build rapport quickly. Good organisational skills and a flexible approach to working. Ability to work collaboratively as part of a team. Basic technical knowledge of IT systems, devices, and applications. A commitment to providing excellent customer service. Desirable skills: Prior experience in IT support, knowledge of Windows/Mac/Linux, mobile devices, AV technologies, and enterprise software such as Microsoft Office, G-Suite, or Box.
04/10/2025
Contractor
IT Assistant Support Officer Location - East Sussex Hourly Rate - 14 Duration - 3 Months initially Ir35 - Inside (Must use an umbrella company) We are seeking an Assistant ITS Support Officer to join our Customer Services Team within IT Services. This is a great opportunity to support staff and students by delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most of our technology. Key Responsibilities Provide front-line IT support, advice, and guidance to staff and students. Diagnose and resolve issues with devices, applications, networking, AV equipment, and collaboration tools. Record and track incidents and service requests, escalating when necessary. Maintain knowledge base articles and contribute to customer communications. Support continuous improvement through feedback and collaboration with the wider team. About You Strong communication and interpersonal skills with the ability to build rapport quickly. Good organisational skills and a flexible approach to working. Ability to work collaboratively as part of a team. Basic technical knowledge of IT systems, devices, and applications. A commitment to providing excellent customer service. Desirable skills: Prior experience in IT support, knowledge of Windows/Mac/Linux, mobile devices, AV technologies, and enterprise software such as Microsoft Office, G-Suite, or Box.
1st Line Support Engineer Salary: up to £30,000 Permanent, Full-time Portishead, Bristol On-site About the Company: Our client is a growing and ambitious Technology Solutions Provider (TSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented Senior IT Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients. About The Opportunity: We re looking for a motivated and customer-focused 1st Line IT Support Engineer to join our client's growing team. As a key part of our Service Desk, you ll be the first point of contact for their end clients, helping to resolve technical issues efficiently and professionally. This is a great opportunity for someone early in their IT career looking to build experience across a wide range of technologies in a fast-paced, client-focused environment. Key Responsibilities: Serve as the first point of contact for clients via phone, email, and ticketing system Provide basic technical support for desktops, laptops, printers, and mobile devices Troubleshoot issues with Microsoft Windows, Office 365, and networking Escalate more complex tickets to Level 2 or Level 3 engineers when required Log and manage service desk tickets, ensuring updates and follow-ups are timely Assist with user account creation, password resets, and basic Active Directory tasks Support software installations, updates, and hardware setups Maintain clear documentation of technical issues and resolutions Your Experience and Skills: You should have hands-on experience and knowledge in: Experience in an IT support or helpdesk environment (or strong personal/academic background in IT) Good working knowledge of: Microsoft Windows 10/11 Office 365 (Outlook, Teams, SharePoint, OneDrive) Basic networking (DNS, DHCP, IP addressing) Excellent communication and customer service skills A logical approach to problem-solving Strong attention to detail and eagerness to learn Your Attitude & Soft Skills: A passion for IT and eagerness to learn new technologies. Strong problem-solving skills with a proactive approach. Excellent communication and customer service skills. Ability to multitask in a fast-paced environment. A collaborative mindset, working well in a team and supporting others. A commitment to delivering outstanding service and going the extra mile. Desirable Qualifications (or willingness to work towards): Microsoft Certifications (MCP, MCSA). Cisco Certifications (CCNA). Virtualisation Certifications (VMware / Hyper-V). Cloud Certifications (Azure / AWS). Firewall & Networking Certifications (Fortinet, Cisco, SonicWall, Ruckus). If you are a skilled and ambitious IT Engineer looking for a new challenge, we would love to hear from you. To apply for the 1st Line Support Engineer role, send your CV today, and we will review it and contact you immediately. Your Talent Solutions is a recruitment company that specialises in projects and programmes.
04/10/2025
Full time
1st Line Support Engineer Salary: up to £30,000 Permanent, Full-time Portishead, Bristol On-site About the Company: Our client is a growing and ambitious Technology Solutions Provider (TSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented Senior IT Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients. About The Opportunity: We re looking for a motivated and customer-focused 1st Line IT Support Engineer to join our client's growing team. As a key part of our Service Desk, you ll be the first point of contact for their end clients, helping to resolve technical issues efficiently and professionally. This is a great opportunity for someone early in their IT career looking to build experience across a wide range of technologies in a fast-paced, client-focused environment. Key Responsibilities: Serve as the first point of contact for clients via phone, email, and ticketing system Provide basic technical support for desktops, laptops, printers, and mobile devices Troubleshoot issues with Microsoft Windows, Office 365, and networking Escalate more complex tickets to Level 2 or Level 3 engineers when required Log and manage service desk tickets, ensuring updates and follow-ups are timely Assist with user account creation, password resets, and basic Active Directory tasks Support software installations, updates, and hardware setups Maintain clear documentation of technical issues and resolutions Your Experience and Skills: You should have hands-on experience and knowledge in: Experience in an IT support or helpdesk environment (or strong personal/academic background in IT) Good working knowledge of: Microsoft Windows 10/11 Office 365 (Outlook, Teams, SharePoint, OneDrive) Basic networking (DNS, DHCP, IP addressing) Excellent communication and customer service skills A logical approach to problem-solving Strong attention to detail and eagerness to learn Your Attitude & Soft Skills: A passion for IT and eagerness to learn new technologies. Strong problem-solving skills with a proactive approach. Excellent communication and customer service skills. Ability to multitask in a fast-paced environment. A collaborative mindset, working well in a team and supporting others. A commitment to delivering outstanding service and going the extra mile. Desirable Qualifications (or willingness to work towards): Microsoft Certifications (MCP, MCSA). Cisco Certifications (CCNA). Virtualisation Certifications (VMware / Hyper-V). Cloud Certifications (Azure / AWS). Firewall & Networking Certifications (Fortinet, Cisco, SonicWall, Ruckus). If you are a skilled and ambitious IT Engineer looking for a new challenge, we would love to hear from you. To apply for the 1st Line Support Engineer role, send your CV today, and we will review it and contact you immediately. Your Talent Solutions is a recruitment company that specialises in projects and programmes.
Cybersecurity Vulnerability Lead - £700 per day - Inside IR35 - Remote - 6 Months initial contract. Our client, the UKs leading producer of Zero Carbon energy, is looking for a Cybersecurity Vulnerability Lead to join them on a contract basis. This is a senior role with responsibility for the organisation s vulnerability management programme across multiple business units, technologies, and regulatory environments. The organisation has made significant investment in Tenable as its core vulnerability management platform. You ll be expected to lead its strategic and day-to-day usage, ensuring vulnerabilities are accurately identified, prioritised, and remediated while driving continuous improvement in how the platform is integrated and utilised. Candidates with strong Tenable expertise, particularly those who have embedded it at scale in large or regulated environments such as financial services, will be especially attractive for this role. Security Clearance - Due to the sensitive nature of the work, candidates must be eligible for SC clearance. Candidates with active or recently lapsed SC clearance will be prioritised. Applicants without clearance must be willing and eligible to undergo vetting. The Role - As Cybersecurity Vulnerability Lead, you will: Own the end-to-end vulnerability management programme, with Tenable One at the core. Define and deliver the strategy, policies, SLAs, and operating rhythm. Lead on risk-based prioritisation using exploit intelligence, asset criticality, and business impact. Translate scan data into clear, actionable remediation plans for technical teams. Build dashboards and executive reports (ServiceNow, Power BI). Provide rapid risk assessments and emergency patch governance during incidents. Support audits and regulatory compliance (ISO27001, CE+, GDPR, NIS2, ONR). Drive automation, integrating tools and workflows to improve efficiency. Act as subject matter expert for Tenable and related tooling, ensuring platforms are fully leveraged. Mentor analysts and security champions, building maturity across the team. About You - You will bring experience leading vulnerability management at enterprise scale, ideally in financial services or similarly regulated industries. You should also have hands-on knowledge of the following: Core Vulnerability Management - Tenable One (Exposure Management, Attack Surface Management, Attack Paths, Identity) AWS Inspector Agent-based and network-based scanning Cloud integrations (AWS, Azure, GCP) Dashboards and risk-based prioritisation Patch & Endpoint Management - Microsoft Intune / SCCM / WSUS Jamf Workflow & ITSM Integration - ServiceNow (dashboards, SOAR) Jira Cloud & Application Security - AWS Security Hub Azure Defender for Cloud Veracode Threat Intelligence & Exploit Context - Tenable Threat Intelligence Exploit DB Metasploit SIEM, SOAR & Monitoring - Microsoft Sentinel SOAR platforms (ServiceNow SOAR) Automation & Scripting - Python, PowerShell, Bash, Ansible Reporting & Metrics - Power BI ServiceNow dashboards Excel (advanced analysis) Frameworks & Standards - NIST CSF, ISO 27001, OWASP, CE / CE+, GDPR, NIS2, ONR Security Domains / Capabilities - Identity and Access Management (IAM) Network Security Data Protection Cloud Security Controls Application Security Security Monitoring Processes & Practices - Vulnerability Management Programmes Incident Response and Threat Assessment Emergency Patch Governance Risk-based Prioritisation (CVEs, exploit intelligence, asset criticality, business impact) Audit Support (internal assurance, penetration test follow-ups, external audits) Exception and exemption management Automation of manual tasks Dashboarding for risk and SLA metrics What's on Offer - A leadership role with significant influence across a major UK organisation. Opportunity to work with a forward-thinking Cyber Services function pushing boundaries in vulnerability management.
04/10/2025
Contractor
Cybersecurity Vulnerability Lead - £700 per day - Inside IR35 - Remote - 6 Months initial contract. Our client, the UKs leading producer of Zero Carbon energy, is looking for a Cybersecurity Vulnerability Lead to join them on a contract basis. This is a senior role with responsibility for the organisation s vulnerability management programme across multiple business units, technologies, and regulatory environments. The organisation has made significant investment in Tenable as its core vulnerability management platform. You ll be expected to lead its strategic and day-to-day usage, ensuring vulnerabilities are accurately identified, prioritised, and remediated while driving continuous improvement in how the platform is integrated and utilised. Candidates with strong Tenable expertise, particularly those who have embedded it at scale in large or regulated environments such as financial services, will be especially attractive for this role. Security Clearance - Due to the sensitive nature of the work, candidates must be eligible for SC clearance. Candidates with active or recently lapsed SC clearance will be prioritised. Applicants without clearance must be willing and eligible to undergo vetting. The Role - As Cybersecurity Vulnerability Lead, you will: Own the end-to-end vulnerability management programme, with Tenable One at the core. Define and deliver the strategy, policies, SLAs, and operating rhythm. Lead on risk-based prioritisation using exploit intelligence, asset criticality, and business impact. Translate scan data into clear, actionable remediation plans for technical teams. Build dashboards and executive reports (ServiceNow, Power BI). Provide rapid risk assessments and emergency patch governance during incidents. Support audits and regulatory compliance (ISO27001, CE+, GDPR, NIS2, ONR). Drive automation, integrating tools and workflows to improve efficiency. Act as subject matter expert for Tenable and related tooling, ensuring platforms are fully leveraged. Mentor analysts and security champions, building maturity across the team. About You - You will bring experience leading vulnerability management at enterprise scale, ideally in financial services or similarly regulated industries. You should also have hands-on knowledge of the following: Core Vulnerability Management - Tenable One (Exposure Management, Attack Surface Management, Attack Paths, Identity) AWS Inspector Agent-based and network-based scanning Cloud integrations (AWS, Azure, GCP) Dashboards and risk-based prioritisation Patch & Endpoint Management - Microsoft Intune / SCCM / WSUS Jamf Workflow & ITSM Integration - ServiceNow (dashboards, SOAR) Jira Cloud & Application Security - AWS Security Hub Azure Defender for Cloud Veracode Threat Intelligence & Exploit Context - Tenable Threat Intelligence Exploit DB Metasploit SIEM, SOAR & Monitoring - Microsoft Sentinel SOAR platforms (ServiceNow SOAR) Automation & Scripting - Python, PowerShell, Bash, Ansible Reporting & Metrics - Power BI ServiceNow dashboards Excel (advanced analysis) Frameworks & Standards - NIST CSF, ISO 27001, OWASP, CE / CE+, GDPR, NIS2, ONR Security Domains / Capabilities - Identity and Access Management (IAM) Network Security Data Protection Cloud Security Controls Application Security Security Monitoring Processes & Practices - Vulnerability Management Programmes Incident Response and Threat Assessment Emergency Patch Governance Risk-based Prioritisation (CVEs, exploit intelligence, asset criticality, business impact) Audit Support (internal assurance, penetration test follow-ups, external audits) Exception and exemption management Automation of manual tasks Dashboarding for risk and SLA metrics What's on Offer - A leadership role with significant influence across a major UK organisation. Opportunity to work with a forward-thinking Cyber Services function pushing boundaries in vulnerability management.
IT Technician (Education Sector) Location: Leeds Hourly Rate: £30 Duration: 6 months IR35: Inside We're looking for an IT Technician to provide hands-on support across staff, students, and classroom technology within the education sector. You'll be responsible for resolving hardware, software, and network issues, supporting Microsoft 365, and maintaining IT systems and equipment across the organisation. What we're looking for: Experience in IT support (1st/2nd line). Strong knowledge of Windows OS and Microsoft 365. Great communication and customer service skills. Education sector experience and knowledge of Active Directory are desirable. This is a fantastic opportunity to join a supportive IT team and make a real impact on teaching and learning.
03/10/2025
Contractor
IT Technician (Education Sector) Location: Leeds Hourly Rate: £30 Duration: 6 months IR35: Inside We're looking for an IT Technician to provide hands-on support across staff, students, and classroom technology within the education sector. You'll be responsible for resolving hardware, software, and network issues, supporting Microsoft 365, and maintaining IT systems and equipment across the organisation. What we're looking for: Experience in IT support (1st/2nd line). Strong knowledge of Windows OS and Microsoft 365. Great communication and customer service skills. Education sector experience and knowledge of Active Directory are desirable. This is a fantastic opportunity to join a supportive IT team and make a real impact on teaching and learning.
OA are recruiting for an Business Systems Analyst to join our client's highly successful and growing team. Location: Enfield Hours: Monday - Friday. 8am-5pm. Fully office based. Salary: £40,000-£50,000 - depending on experience Business Systems Analyst Benefits Private Health Insurance Company Pension Scheme available after 3-month probationary period Cycle to work scheme Onsite parking 23 days annual leave + bank holidays Business Systems Analyst- Key Responsibilities Administer and support Kerridge ERP (access, config, troubleshooting). Play a key role in the Kerridge upgrade. Work with departments to improve workflows and efficiency. Liaise with Kerridge support and vendors. Support Power BI dashboards and reports with external developers. Gather reporting requirements and deliver insights. Maintain data accuracy and integrity. Provide first-line IT support (hardware, software, network - onsite). Manage IT assets (procurement, setup, maintenance). Handle onboarding/offboarding (accounts, access). Support peripheral systems (MCS, Prism, Maxoptra). Assist with IT project planning and implementation. Document processes, procedures, and configurations. Work with SLT/Group IT on IT architecture. Explore and implement AI opportunities. Business Systems Analyst - Skills and Experience Experience in technical support resolution Proven experience with Kerridge ERP systems Strong proficiency in Power BI Solid understanding of IT support principles, including Windows OS, Office 365, and basic networking. Excellent problem-solving and communication skills. Ability to manage multiple tasks and prioritize effectively. Experience with SQL or other data query languages. Familiarity with ITIL or other service management frameworks If you are interested in this role, please apply below with your most recent CV. WGCCOMMPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data . Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
03/10/2025
Full time
OA are recruiting for an Business Systems Analyst to join our client's highly successful and growing team. Location: Enfield Hours: Monday - Friday. 8am-5pm. Fully office based. Salary: £40,000-£50,000 - depending on experience Business Systems Analyst Benefits Private Health Insurance Company Pension Scheme available after 3-month probationary period Cycle to work scheme Onsite parking 23 days annual leave + bank holidays Business Systems Analyst- Key Responsibilities Administer and support Kerridge ERP (access, config, troubleshooting). Play a key role in the Kerridge upgrade. Work with departments to improve workflows and efficiency. Liaise with Kerridge support and vendors. Support Power BI dashboards and reports with external developers. Gather reporting requirements and deliver insights. Maintain data accuracy and integrity. Provide first-line IT support (hardware, software, network - onsite). Manage IT assets (procurement, setup, maintenance). Handle onboarding/offboarding (accounts, access). Support peripheral systems (MCS, Prism, Maxoptra). Assist with IT project planning and implementation. Document processes, procedures, and configurations. Work with SLT/Group IT on IT architecture. Explore and implement AI opportunities. Business Systems Analyst - Skills and Experience Experience in technical support resolution Proven experience with Kerridge ERP systems Strong proficiency in Power BI Solid understanding of IT support principles, including Windows OS, Office 365, and basic networking. Excellent problem-solving and communication skills. Ability to manage multiple tasks and prioritize effectively. Experience with SQL or other data query languages. Familiarity with ITIL or other service management frameworks If you are interested in this role, please apply below with your most recent CV. WGCCOMMPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data . Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
Role: Cryptography Analyst - Contract Location: Hybrid - 60% office/40% remote Site: Knutsford Contract Length: Until 31/12/2025, with extension Security Clearance: BPSS required Rate to SSC: £500/day Engagement: PAYE via umbrella only We are looking to speak to experienced Cryptography Analysts for a long-term engagement supporting enterprise-level cryptographic infrastructure. This is a hybrid role requiring at least two days per week onsite in Knutsford. The focus is on cryptographic hardware and infrastructure - not software development. Candidates must have hands-on experience with HSM management and monitoring tools, as well as automation and Scripting skills (Python or similar). Key Responsibilities: HSM configuration, installation, and support (Thales, Entrust, Gemalto or equivalent) SSH key and certificate management Cryptographic key life cycle management across IBM, Tandem, Unix platforms Incident and change management Maintaining audit trails and governance records Supporting cryptographic infrastructure and delivering to SLAs Out-of-hours support may be required Good experience with Python Essential Skills: Strong background in cryptography or information security Hands-on HSM experience Proficiency in HSM monitoring tools Automation and coding skills (Python or similar) ITIL Foundation certification Degree in Computer Science or related field Strong stakeholder management and decision-making under pressure Desirable Skills: Experience in IT security operations Knowledge of cryptographic standards and compliance Familiarity with SharePoint, Confluence, JIRA Unix/Windows OS skills Experience in change and release management Strong incident response and audit support capabilities Please send me a copy of your CV is you meet these requirements and are interested. My email is (see below)
03/10/2025
Contractor
Role: Cryptography Analyst - Contract Location: Hybrid - 60% office/40% remote Site: Knutsford Contract Length: Until 31/12/2025, with extension Security Clearance: BPSS required Rate to SSC: £500/day Engagement: PAYE via umbrella only We are looking to speak to experienced Cryptography Analysts for a long-term engagement supporting enterprise-level cryptographic infrastructure. This is a hybrid role requiring at least two days per week onsite in Knutsford. The focus is on cryptographic hardware and infrastructure - not software development. Candidates must have hands-on experience with HSM management and monitoring tools, as well as automation and Scripting skills (Python or similar). Key Responsibilities: HSM configuration, installation, and support (Thales, Entrust, Gemalto or equivalent) SSH key and certificate management Cryptographic key life cycle management across IBM, Tandem, Unix platforms Incident and change management Maintaining audit trails and governance records Supporting cryptographic infrastructure and delivering to SLAs Out-of-hours support may be required Good experience with Python Essential Skills: Strong background in cryptography or information security Hands-on HSM experience Proficiency in HSM monitoring tools Automation and coding skills (Python or similar) ITIL Foundation certification Degree in Computer Science or related field Strong stakeholder management and decision-making under pressure Desirable Skills: Experience in IT security operations Knowledge of cryptographic standards and compliance Familiarity with SharePoint, Confluence, JIRA Unix/Windows OS skills Experience in change and release management Strong incident response and audit support capabilities Please send me a copy of your CV is you meet these requirements and are interested. My email is (see below)
My client are an IT consultancy specialising in all things IT support. Start Date: 20/10/25 End Date: 2030/04/26 Pay Grade/Rate PAY- £17.98 Location: Blackfriars London Job Description Our Ring Fenced Team comprises of 15 engineers covering the London area for sickness, holiday cover, Resource on demand requests and project requests. The RFT covers a number of different customer accounts including government and banking customers so you will be required to gain clearances for a number of different customers including Government SC. An apprentice on the Ring Fenced Team should have the ability to quickly learn and support the following: Basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo Mac OS, desktop and Mac Book MS Office products - Office 365 and Teams Apple, Android and other mobile devices Navigate around the OS, to find and recreate desktop shortcuts Moves and changes and set up workstations Excellent customer skills This role requires an active SC Clearance
03/10/2025
Contractor
My client are an IT consultancy specialising in all things IT support. Start Date: 20/10/25 End Date: 2030/04/26 Pay Grade/Rate PAY- £17.98 Location: Blackfriars London Job Description Our Ring Fenced Team comprises of 15 engineers covering the London area for sickness, holiday cover, Resource on demand requests and project requests. The RFT covers a number of different customer accounts including government and banking customers so you will be required to gain clearances for a number of different customers including Government SC. An apprentice on the Ring Fenced Team should have the ability to quickly learn and support the following: Basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo Mac OS, desktop and Mac Book MS Office products - Office 365 and Teams Apple, Android and other mobile devices Navigate around the OS, to find and recreate desktop shortcuts Moves and changes and set up workstations Excellent customer skills This role requires an active SC Clearance
About the role As a Technician 3 with expertise in the IT domain, you will collaborate with our client's Technical team. You will be responsible for Technical/IT support. Tell me more, tell me more Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly recruitment team any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts : Contract - 16th Sep 2025 - 16th Sep 2025 Roles and Responsibilities: Upgrade Project Work with the customer's Regional Deployment Manager (RDM) on a range of deployment events as described in the Engineer Instructions, which will be provided in advance of deployment day. The engineer must have SC clearance The engineer must take Photo ID to the site. Engineers would preferably have a laptop to access Inventox or, if not, Engineers must have a mobile device to access Inventox. Other stuff we're potentially looking for: SC Clearence What's in it for you? - Our client loves to reward their people for doing a great job. A daily rate, in-scope IR35, of £ 19.38/hr (PAYE) OR £ 25.15/hr (via a Hays Approved Umbrella Company). Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
03/10/2025
Full time
About the role As a Technician 3 with expertise in the IT domain, you will collaborate with our client's Technical team. You will be responsible for Technical/IT support. Tell me more, tell me more Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly recruitment team any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts : Contract - 16th Sep 2025 - 16th Sep 2025 Roles and Responsibilities: Upgrade Project Work with the customer's Regional Deployment Manager (RDM) on a range of deployment events as described in the Engineer Instructions, which will be provided in advance of deployment day. The engineer must have SC clearance The engineer must take Photo ID to the site. Engineers would preferably have a laptop to access Inventox or, if not, Engineers must have a mobile device to access Inventox. Other stuff we're potentially looking for: SC Clearence What's in it for you? - Our client loves to reward their people for doing a great job. A daily rate, in-scope IR35, of £ 19.38/hr (PAYE) OR £ 25.15/hr (via a Hays Approved Umbrella Company). Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Do you like getting involved with projects? Are you looking for a business to grow and develop within? Working with an established business based in Ipswich that is growing rapidly. They were 15% over target last year and have invested that money back in to the business to ensure a future proof environment. You will help lead the support team through projects such as new systems, office fit out, as well as mentor and lead the team in to an exciting transition alongside the Head of IT. Responsibilities: As an IT Support Team Manager you will Deliver high quality, user centric customer service, maintain & improve support standards. Lead, manage and coordinate IT projects. Oversee documentations, training and team performance tracking. Contribute and influence the IT Strategy. Requirements: As an IT Support Team Manager, you will need Extensive technical knowledge of M365, Azure AD and Azure Cloud Computing. Technical knowledge and configurations of Windows Servers stack. Awareness of IT Operating standards, a focus on Cyber Security standards and practices. Experience managing or leading a team. Benefits: As an IT Support Team Manager, you will Annual company performance bonus (Paid for the last 18 years) Healthcare Plan Enhanced Holiday & Pension scheme, both rise with service Training & Development plans Does this sound like you? Are you ready to take the leap and join a business that's looking to the future, APPLY now! Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.
03/10/2025
Full time
Do you like getting involved with projects? Are you looking for a business to grow and develop within? Working with an established business based in Ipswich that is growing rapidly. They were 15% over target last year and have invested that money back in to the business to ensure a future proof environment. You will help lead the support team through projects such as new systems, office fit out, as well as mentor and lead the team in to an exciting transition alongside the Head of IT. Responsibilities: As an IT Support Team Manager you will Deliver high quality, user centric customer service, maintain & improve support standards. Lead, manage and coordinate IT projects. Oversee documentations, training and team performance tracking. Contribute and influence the IT Strategy. Requirements: As an IT Support Team Manager, you will need Extensive technical knowledge of M365, Azure AD and Azure Cloud Computing. Technical knowledge and configurations of Windows Servers stack. Awareness of IT Operating standards, a focus on Cyber Security standards and practices. Experience managing or leading a team. Benefits: As an IT Support Team Manager, you will Annual company performance bonus (Paid for the last 18 years) Healthcare Plan Enhanced Holiday & Pension scheme, both rise with service Training & Development plans Does this sound like you? Are you ready to take the leap and join a business that's looking to the future, APPLY now! Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.
Ernest Gordon Recruitment Limited
Stafford, Staffordshire
Junior Applications Support (MySQL) Stafford £30,000 to £35,000 + On the Job Training + Career Progression Opportunities + Company Pension + Holiday Service Package Are you a Junior Applications Support or similar, from an applications or similar IT background, looking to take the next step in your career into in a MySQL focused role with a well-established bespoke software solutions company, offering company pension, holiday service package, on the job training, clear routes for career progression and more great company benefits? Do you want to join a pioneering software provider and support business, looking to grow and expand their team of expert IT support engineers as they maintain their high staff retention rate, offering great company benefits, company training and routes to progress and develop your IT career? On offer is a fantastic opportunity to join a well-established local SME software solution business, looking to revolutionise the care sector with their bespoke and cutting edge software solution. With over 20 years of establishment, this company is looking to grow their team as they go from strength to strength providing their solutions across the UK, offering career development opportunities and great company benefits. In this role you would be responsible for providing application support to customers, assisting end users with queries and troubleshooting as well as supporting the 1st lines. The ideal Junior Applications Support would have come from a similar background, with experience or knowledge in MySQL or similar, looking to progress their career and take up more responsibility. The Role : Providing software application support, troubleshooting and queries over the phone to customers Supporting the 1st Lines Office based The Person : MySQL experience or knowledge IT support and application experience or similar Looking to develop and progress their career Reference : 21916 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
03/10/2025
Full time
Junior Applications Support (MySQL) Stafford £30,000 to £35,000 + On the Job Training + Career Progression Opportunities + Company Pension + Holiday Service Package Are you a Junior Applications Support or similar, from an applications or similar IT background, looking to take the next step in your career into in a MySQL focused role with a well-established bespoke software solutions company, offering company pension, holiday service package, on the job training, clear routes for career progression and more great company benefits? Do you want to join a pioneering software provider and support business, looking to grow and expand their team of expert IT support engineers as they maintain their high staff retention rate, offering great company benefits, company training and routes to progress and develop your IT career? On offer is a fantastic opportunity to join a well-established local SME software solution business, looking to revolutionise the care sector with their bespoke and cutting edge software solution. With over 20 years of establishment, this company is looking to grow their team as they go from strength to strength providing their solutions across the UK, offering career development opportunities and great company benefits. In this role you would be responsible for providing application support to customers, assisting end users with queries and troubleshooting as well as supporting the 1st lines. The ideal Junior Applications Support would have come from a similar background, with experience or knowledge in MySQL or similar, looking to progress their career and take up more responsibility. The Role : Providing software application support, troubleshooting and queries over the phone to customers Supporting the 1st Lines Office based The Person : MySQL experience or knowledge IT support and application experience or similar Looking to develop and progress their career Reference : 21916 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Elevation Recruitment Group
Chesterfield, Derbyshire
IT Support TechnicianChesterfield - Hybrid (3 days office/2 days home)£28,000 - £30,000 Elevation IT are delighted to be recruiting for one of our key clients, a leading organisation with a global presence who are looking for an IT Support Technician to join their UK head office team in Chesterfield. This is a fantastic opportunity to become part of a supportive, collaborative IT team, where you will act as the first point of contact for all IT queries and play a vital role in keeping systems, hardware and users running smoothly. As IT Support Technician you will be involved in everything from resolving day-to-day IT issues to supporting wider transformation projects and liaising with international colleagues across the business. No two days will be the same, this role offers both variety and the chance to develop your technical skills in a dynamic environment. Duties & Responsibilities Act as the first point of contact for IT queries via phone and helpdesk (ServiceNow) Diagnose and resolve technical issues with hardware, software, networks and peripherals Configure and maintain desktops, laptops, mobile devices and IT equipment Provide user support for Microsoft 365, Windows and other business applications Perform user administration on Active Directory and other platforms Ensure resolution of faults within agreed SLAs and business expectations Use remote tools to provide diagnosis and fixes Document IT Help Desk policies and procedures Conduct IT equipment assessments and manage redeployment of assets. Skills & Experience: Previous experience in IT support (helpdesk or service desk) Knowledge of Microsoft Windows OS, Microsoft 365, Active Directory, Group Policy Hands-on experience with mobile hardware/software (Android) Good understanding of cloud-based solutions If you're passionate about IT, love problem-solving and want to work in a role where you can make a real impact we would love to hear from you!
03/10/2025
Full time
IT Support TechnicianChesterfield - Hybrid (3 days office/2 days home)£28,000 - £30,000 Elevation IT are delighted to be recruiting for one of our key clients, a leading organisation with a global presence who are looking for an IT Support Technician to join their UK head office team in Chesterfield. This is a fantastic opportunity to become part of a supportive, collaborative IT team, where you will act as the first point of contact for all IT queries and play a vital role in keeping systems, hardware and users running smoothly. As IT Support Technician you will be involved in everything from resolving day-to-day IT issues to supporting wider transformation projects and liaising with international colleagues across the business. No two days will be the same, this role offers both variety and the chance to develop your technical skills in a dynamic environment. Duties & Responsibilities Act as the first point of contact for IT queries via phone and helpdesk (ServiceNow) Diagnose and resolve technical issues with hardware, software, networks and peripherals Configure and maintain desktops, laptops, mobile devices and IT equipment Provide user support for Microsoft 365, Windows and other business applications Perform user administration on Active Directory and other platforms Ensure resolution of faults within agreed SLAs and business expectations Use remote tools to provide diagnosis and fixes Document IT Help Desk policies and procedures Conduct IT equipment assessments and manage redeployment of assets. Skills & Experience: Previous experience in IT support (helpdesk or service desk) Knowledge of Microsoft Windows OS, Microsoft 365, Active Directory, Group Policy Hands-on experience with mobile hardware/software (Android) Good understanding of cloud-based solutions If you're passionate about IT, love problem-solving and want to work in a role where you can make a real impact we would love to hear from you!
Senior IT Support Based in Erith 37.5 hours per week, Monday to Friday, 8:30am - 5:00pm £30,000 - £35,000 Our client is looking to recruit a highly skilled and proactive Senior IT Support professional to join their IT team. In this role, you will be responsible for ensuring the smooth operation, security, and resilience of their IT systems and networks across head office, remote sites, and stores. You will provide advanced (2nd and 3rd line) technical support, manage infrastructure, administer enterprise applications, and drive improvements across systems, networks, and processes. This is a hands-on role where you will play a key part in safeguarding business continuity, enabling efficiency, and supporting colleagues with the tools they need to succeed. Key Responsibilities User Lifecycle & Endpoint Management Manage onboarding, role changes, and offboarding processes, ensuring staff have the right equipment and software. Maintain accurate records across asset inventories, HR systems (PeopleInc), and WGS Active Directory. Support and manage applications/ systems such as Payrite (Payroll), PeopleInc (HR), Genesys (Contact Centre), IPCortex (Telephony), Speedy (CRM), Keymas and Vivantio Maximise value from enterprise applications by reviewing new features and identifying improvements. Provide 2nd and 3rd line technical support and resolve tickets via Vivantio service desk. Troubleshoot and resolve networking and connectivity issues Monitor networks, respond to incidents, and implement improvements such as additional leased line connections. Oversee backup operations, disaster recovery, and business continuity processes. Skills & Experience Essential: Strong experience in IT systems and network administration. Knowledge of DHCP, DNS, WiFi, firewalls, and Meraki technologies. Hands-on experience with VMware, Active Directory, and enterprise service desk tools (e.g., Vivantio). Skilled in supporting and managing enterprise applications. Excellent troubleshooting, problem-solving, and multitasking abilities. Strong communication and interpersonal skills with a proactive mindset. Desirable: Relevant certifications (e.g., CompTIA Network+, CCNA, Microsoft Certified: Azure Administrator Associate). Experience with cloud networking or hybrid infrastructure models. If this sounds like the role for you, apply now! Braundton Consulting is a recruitment agency recruiting on behalf of a client.
03/10/2025
Full time
Senior IT Support Based in Erith 37.5 hours per week, Monday to Friday, 8:30am - 5:00pm £30,000 - £35,000 Our client is looking to recruit a highly skilled and proactive Senior IT Support professional to join their IT team. In this role, you will be responsible for ensuring the smooth operation, security, and resilience of their IT systems and networks across head office, remote sites, and stores. You will provide advanced (2nd and 3rd line) technical support, manage infrastructure, administer enterprise applications, and drive improvements across systems, networks, and processes. This is a hands-on role where you will play a key part in safeguarding business continuity, enabling efficiency, and supporting colleagues with the tools they need to succeed. Key Responsibilities User Lifecycle & Endpoint Management Manage onboarding, role changes, and offboarding processes, ensuring staff have the right equipment and software. Maintain accurate records across asset inventories, HR systems (PeopleInc), and WGS Active Directory. Support and manage applications/ systems such as Payrite (Payroll), PeopleInc (HR), Genesys (Contact Centre), IPCortex (Telephony), Speedy (CRM), Keymas and Vivantio Maximise value from enterprise applications by reviewing new features and identifying improvements. Provide 2nd and 3rd line technical support and resolve tickets via Vivantio service desk. Troubleshoot and resolve networking and connectivity issues Monitor networks, respond to incidents, and implement improvements such as additional leased line connections. Oversee backup operations, disaster recovery, and business continuity processes. Skills & Experience Essential: Strong experience in IT systems and network administration. Knowledge of DHCP, DNS, WiFi, firewalls, and Meraki technologies. Hands-on experience with VMware, Active Directory, and enterprise service desk tools (e.g., Vivantio). Skilled in supporting and managing enterprise applications. Excellent troubleshooting, problem-solving, and multitasking abilities. Strong communication and interpersonal skills with a proactive mindset. Desirable: Relevant certifications (e.g., CompTIA Network+, CCNA, Microsoft Certified: Azure Administrator Associate). Experience with cloud networking or hybrid infrastructure models. If this sounds like the role for you, apply now! Braundton Consulting is a recruitment agency recruiting on behalf of a client.
RT Recruitment is partnering with a leading organisation in Central London that is seeking a skilled and customer-focused IT Support Technician to join their growing internal IT team. This is an exciting opportunity for someone who enjoys problem-solving, working with a variety of tech, and helping users stay connected and productive. The Role: You'll be the go-to person for technical issues across the company, providing first and second-line support both remotely and face-to-face. This is a hands-on role where no two days are the same! Key Responsibilities: Responding to IT helpdesk queries via phone, email, and in person Troubleshooting hardware and software issues (Windows, Office 365, etc.) Setting up laptops, desktops, printers, and mobile devices Managing user accounts and permissions through Active Directory Supporting video conferencing systems and meeting room tech Documenting fixes and maintaining technical records Escalating complex issues to third-line support when needed What We're Looking For: 1+ year of experience in an IT support or helpdesk environment Strong knowledge of Windows 10/11, Office 365, and basic networking Excellent communication and problem-solving skills A proactive attitude and willingness to learn Experience with Active Directory and ticketing systems is a plus Relevant IT certifications (CompTIA, Microsoft, etc.) are desirable What's On Offer: £26,000 - £32,000 depending on experience Training and development opportunities Collaborative team with regular knowledge-sharing sessions Modern office in the heart of Central London Employee perks including social events, wellness initiatives, and more If you're passionate about tech and love helping people, this could be the ideal next step in your career.
03/10/2025
Full time
RT Recruitment is partnering with a leading organisation in Central London that is seeking a skilled and customer-focused IT Support Technician to join their growing internal IT team. This is an exciting opportunity for someone who enjoys problem-solving, working with a variety of tech, and helping users stay connected and productive. The Role: You'll be the go-to person for technical issues across the company, providing first and second-line support both remotely and face-to-face. This is a hands-on role where no two days are the same! Key Responsibilities: Responding to IT helpdesk queries via phone, email, and in person Troubleshooting hardware and software issues (Windows, Office 365, etc.) Setting up laptops, desktops, printers, and mobile devices Managing user accounts and permissions through Active Directory Supporting video conferencing systems and meeting room tech Documenting fixes and maintaining technical records Escalating complex issues to third-line support when needed What We're Looking For: 1+ year of experience in an IT support or helpdesk environment Strong knowledge of Windows 10/11, Office 365, and basic networking Excellent communication and problem-solving skills A proactive attitude and willingness to learn Experience with Active Directory and ticketing systems is a plus Relevant IT certifications (CompTIA, Microsoft, etc.) are desirable What's On Offer: £26,000 - £32,000 depending on experience Training and development opportunities Collaborative team with regular knowledge-sharing sessions Modern office in the heart of Central London Employee perks including social events, wellness initiatives, and more If you're passionate about tech and love helping people, this could be the ideal next step in your career.
RT Recruitment is working with a fast-growing business in Birmingham that is on the lookout for a talented and hands-on IT Support Specialist to join their internal tech team. If you thrive on solving problems and enjoy working with users to keep systems running smoothly, this could be your next move. About the Role: You'll be providing essential first and second-line technical support across the business, helping employees resolve a range of IT issues-from setting up equipment to troubleshooting network problems. What You'll Be Doing: Responding to support requests via the internal ticketing system Diagnosing and resolving software, hardware, and connectivity issues Installing and configuring laptops, desktops, printers, and phones Managing user accounts and permissions using Active Directory Supporting the onboarding of new staff with equipment and system access Keeping records up to date and contributing to IT documentation Escalating issues to senior technicians when necessary What We're Looking For: 1 year of experience in a similar IT support role Good knowledge of Windows 10/11, Office 365, and common IT tools Clear communicator with a strong customer-service mindset Organised, self-motivated, and able to prioritise tasks Familiarity with Active Directory, Exchange, and basic networking Any IT certifications (e.g. CompTIA, Microsoft) are a bonus What's in it for You: Competitive salary of £25,000 - £30,000 Opportunities to grow into more senior or specialist roles Access to training and potential certification support Collaborative work environment with a great team culture Office located in central Birmingham with great transport links
03/10/2025
Full time
RT Recruitment is working with a fast-growing business in Birmingham that is on the lookout for a talented and hands-on IT Support Specialist to join their internal tech team. If you thrive on solving problems and enjoy working with users to keep systems running smoothly, this could be your next move. About the Role: You'll be providing essential first and second-line technical support across the business, helping employees resolve a range of IT issues-from setting up equipment to troubleshooting network problems. What You'll Be Doing: Responding to support requests via the internal ticketing system Diagnosing and resolving software, hardware, and connectivity issues Installing and configuring laptops, desktops, printers, and phones Managing user accounts and permissions using Active Directory Supporting the onboarding of new staff with equipment and system access Keeping records up to date and contributing to IT documentation Escalating issues to senior technicians when necessary What We're Looking For: 1 year of experience in a similar IT support role Good knowledge of Windows 10/11, Office 365, and common IT tools Clear communicator with a strong customer-service mindset Organised, self-motivated, and able to prioritise tasks Familiarity with Active Directory, Exchange, and basic networking Any IT certifications (e.g. CompTIA, Microsoft) are a bonus What's in it for You: Competitive salary of £25,000 - £30,000 Opportunities to grow into more senior or specialist roles Access to training and potential certification support Collaborative work environment with a great team culture Office located in central Birmingham with great transport links
About Us: We are a growing company based in the heart of Central London, supporting clients and colleagues with all things tech. Our team is friendly, fast-paced, and committed to helping everyone work smarter and more securely. The Role: As a Junior IT Support Analyst, you'll provide first-line support for all IT issues across the company. You'll troubleshoot basic hardware and software problems, set up equipment, and help keep our systems running smoothly. This is a fantastic opportunity for someone with a passion for tech, eager to learn and develop their skills in a supportive environment. Key Responsibilities: Provide first-line IT support to staff in person, via phone, and email Set up and configure laptops, desktops, and mobile devices Troubleshoot Windows and Mac OS issues Support Office 365, email, printers, and basic network issues Escalate complex issues to senior team members Maintain IT documentation and inventory Assist with onboarding new starters Requirements: Passion for technology and problem-solving Basic understanding of Windows and/or Mac operating systems Good communication skills and a helpful attitude Willingness to learn and grow Right to work in the UK Desirable (not essential): Previous experience in an IT support or customer service role Familiarity with Office 365, Active Directory, or remote support tools Benefits: Central London office with excellent transport links Friendly, inclusive team Ongoing training and development Opportunities for progression
03/10/2025
Full time
About Us: We are a growing company based in the heart of Central London, supporting clients and colleagues with all things tech. Our team is friendly, fast-paced, and committed to helping everyone work smarter and more securely. The Role: As a Junior IT Support Analyst, you'll provide first-line support for all IT issues across the company. You'll troubleshoot basic hardware and software problems, set up equipment, and help keep our systems running smoothly. This is a fantastic opportunity for someone with a passion for tech, eager to learn and develop their skills in a supportive environment. Key Responsibilities: Provide first-line IT support to staff in person, via phone, and email Set up and configure laptops, desktops, and mobile devices Troubleshoot Windows and Mac OS issues Support Office 365, email, printers, and basic network issues Escalate complex issues to senior team members Maintain IT documentation and inventory Assist with onboarding new starters Requirements: Passion for technology and problem-solving Basic understanding of Windows and/or Mac operating systems Good communication skills and a helpful attitude Willingness to learn and grow Right to work in the UK Desirable (not essential): Previous experience in an IT support or customer service role Familiarity with Office 365, Active Directory, or remote support tools Benefits: Central London office with excellent transport links Friendly, inclusive team Ongoing training and development Opportunities for progression
About Us: We are a forward-thinking company based in Manchester, committed to providing exceptional IT support to our employees and clients. Our culture is built around teamwork, learning, and continuous improvement. The Role: We are looking for an enthusiastic Junior IT Support Analyst to join our growing IT team. You'll be the first point of contact for all IT-related issues, assisting users with hardware and software problems and ensuring smooth day-to-day operations. This is an excellent opportunity to develop your IT skills and gain valuable experience in a supportive environment. Key Responsibilities: Provide first-line technical support via phone, email, and in person Set up and configure computers, laptops, and mobile devices Troubleshoot hardware, software, and basic network issues Assist with account setup and access permissions Support printers, scanners, and other office equipment Maintain IT asset records and documentation Escalate complex problems to senior IT staff Requirements: Passion for IT and solving problems Basic knowledge of Windows and/or Mac operating systems Strong communication skills and a can-do attitude Willingness to learn and take on new challenges Right to work in the UK Desirable (not essential): Previous experience in an IT support or customer service role Familiarity with Microsoft Office, Office 365, or Active Directory Benefits: Friendly and collaborative team Ongoing training and support Clear progression opportunities Central Manchester location with great transport links
03/10/2025
Full time
About Us: We are a forward-thinking company based in Manchester, committed to providing exceptional IT support to our employees and clients. Our culture is built around teamwork, learning, and continuous improvement. The Role: We are looking for an enthusiastic Junior IT Support Analyst to join our growing IT team. You'll be the first point of contact for all IT-related issues, assisting users with hardware and software problems and ensuring smooth day-to-day operations. This is an excellent opportunity to develop your IT skills and gain valuable experience in a supportive environment. Key Responsibilities: Provide first-line technical support via phone, email, and in person Set up and configure computers, laptops, and mobile devices Troubleshoot hardware, software, and basic network issues Assist with account setup and access permissions Support printers, scanners, and other office equipment Maintain IT asset records and documentation Escalate complex problems to senior IT staff Requirements: Passion for IT and solving problems Basic knowledge of Windows and/or Mac operating systems Strong communication skills and a can-do attitude Willingness to learn and take on new challenges Right to work in the UK Desirable (not essential): Previous experience in an IT support or customer service role Familiarity with Microsoft Office, Office 365, or Active Directory Benefits: Friendly and collaborative team Ongoing training and support Clear progression opportunities Central Manchester location with great transport links
About Us: We are a growing business based in Birmingham, dedicated to providing high-quality IT support to our staff and clients. Our team values learning, collaboration, and excellent customer service. The Role: We are seeking a proactive Junior IT Support Analyst to join our IT team. You will be the first point of contact for technical issues, helping to keep our systems running smoothly and supporting users across the organisation. Full training and ongoing support will be provided, making this a great opportunity to kickstart your IT career. Key Responsibilities: Provide first-line support for IT issues via phone, email, and in person Set up, configure, and maintain computers, laptops, and mobile devices Troubleshoot software and hardware problems (Windows and Mac) Assist with the setup of user accounts and access permissions Support basic network and printer issues Maintain accurate IT documentation and asset records Escalate complex issues to senior IT staff Requirements: Enthusiasm for technology and problem-solving Basic understanding of Windows and/or Mac operating systems Good communication skills and a positive attitude Willingness to learn and develop new skills Right to work in the UK Desirable (not essential): Previous IT support or customer service experience Familiarity with Microsoft Office, Office 365, or Active Directory Benefits: Friendly and supportive team Ongoing training and development Opportunities for career progression Convenient Birmingham location with excellent transport links
03/10/2025
Full time
About Us: We are a growing business based in Birmingham, dedicated to providing high-quality IT support to our staff and clients. Our team values learning, collaboration, and excellent customer service. The Role: We are seeking a proactive Junior IT Support Analyst to join our IT team. You will be the first point of contact for technical issues, helping to keep our systems running smoothly and supporting users across the organisation. Full training and ongoing support will be provided, making this a great opportunity to kickstart your IT career. Key Responsibilities: Provide first-line support for IT issues via phone, email, and in person Set up, configure, and maintain computers, laptops, and mobile devices Troubleshoot software and hardware problems (Windows and Mac) Assist with the setup of user accounts and access permissions Support basic network and printer issues Maintain accurate IT documentation and asset records Escalate complex issues to senior IT staff Requirements: Enthusiasm for technology and problem-solving Basic understanding of Windows and/or Mac operating systems Good communication skills and a positive attitude Willingness to learn and develop new skills Right to work in the UK Desirable (not essential): Previous IT support or customer service experience Familiarity with Microsoft Office, Office 365, or Active Directory Benefits: Friendly and supportive team Ongoing training and development Opportunities for career progression Convenient Birmingham location with excellent transport links
IT TRAINEE / 1ST LINE SUPPORT CONTRACT LOCATION - YORK - HYBRID WORKING 3-6 MONTH CONTRACT £110.00 - £120.00 PER DAY FULL TRAINING PROVIDED Your new role We are supporting a major employer in York to bring in a Computer Science Graduates to start their careers in a 1st Line IT Support role. This positions is a Contract / Interim position and will last up to 6 months. What you'll need to succeed The Hiring Managers are looking for bright, enthusiastic Computer Science Graduates who have a real passion for IT & Tech. Basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science / IT Degree background alongside previous Customer Service type employment would be encouraged to apply. Comprehensive Training will be provided to ensure the successful candidates are ready when they join the existing IT Help Desk Team. What you'll get in return The Day Rate will be between £110.00 - £120.00 & an initial 3 to 6 Month Contract. The working pattern is Hybrid after the Training Period and a rota / shift pattern is in place which all staff operate within. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
03/10/2025
Full time
IT TRAINEE / 1ST LINE SUPPORT CONTRACT LOCATION - YORK - HYBRID WORKING 3-6 MONTH CONTRACT £110.00 - £120.00 PER DAY FULL TRAINING PROVIDED Your new role We are supporting a major employer in York to bring in a Computer Science Graduates to start their careers in a 1st Line IT Support role. This positions is a Contract / Interim position and will last up to 6 months. What you'll need to succeed The Hiring Managers are looking for bright, enthusiastic Computer Science Graduates who have a real passion for IT & Tech. Basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science / IT Degree background alongside previous Customer Service type employment would be encouraged to apply. Comprehensive Training will be provided to ensure the successful candidates are ready when they join the existing IT Help Desk Team. What you'll get in return The Day Rate will be between £110.00 - £120.00 & an initial 3 to 6 Month Contract. The working pattern is Hybrid after the Training Period and a rota / shift pattern is in place which all staff operate within. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Senior IT Support Engineer £35,000 to £40,000 basic salary per annum plus benefits including bonus, pension, medical scheme, 23 days holiday (+birthday and bank holidays), and excellent training & development plans etc. We are looking for a skilled Senior IT Support Engineer to join our leading client, a very successful and ambitious IT support and solutions provider headquartered in Skelmersdale, on a permanent basis. The Senior IT Support Engineer will be joining a thriving business that really value their staff and provide excellent career development and training opportunities to maximise your technical and professional progression. The Senior IT Support Engineer will focus on escalated support cases but will also see plenty of opportunities to get involved in project work. This position will gain exposure to a wide range of technologies including networking (switching, VLANs, wireless), firewall and security solutions, virtualisation platforms, Windows Server and Active Directory, Office 365 administration, and enterprise storage systems (SAN/RAID). Essential skills: - Strong communication skills - MS365 - Excellent troubleshooting ability - Windows Server - Virtualisation technologies - Networking This is an excellent opportunity for the successful Senior IT Support Engineer as the projected growth of this company could significantly accelerate your rise up the career ladder. If you are interested, please click the "apply now". Add me on LinkedIn to stay up to date with new opportunities! Search "Ollie Cottrill" and you will easily find me. Coaction Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
03/10/2025
Full time
Senior IT Support Engineer £35,000 to £40,000 basic salary per annum plus benefits including bonus, pension, medical scheme, 23 days holiday (+birthday and bank holidays), and excellent training & development plans etc. We are looking for a skilled Senior IT Support Engineer to join our leading client, a very successful and ambitious IT support and solutions provider headquartered in Skelmersdale, on a permanent basis. The Senior IT Support Engineer will be joining a thriving business that really value their staff and provide excellent career development and training opportunities to maximise your technical and professional progression. The Senior IT Support Engineer will focus on escalated support cases but will also see plenty of opportunities to get involved in project work. This position will gain exposure to a wide range of technologies including networking (switching, VLANs, wireless), firewall and security solutions, virtualisation platforms, Windows Server and Active Directory, Office 365 administration, and enterprise storage systems (SAN/RAID). Essential skills: - Strong communication skills - MS365 - Excellent troubleshooting ability - Windows Server - Virtualisation technologies - Networking This is an excellent opportunity for the successful Senior IT Support Engineer as the projected growth of this company could significantly accelerate your rise up the career ladder. If you are interested, please click the "apply now". Add me on LinkedIn to stay up to date with new opportunities! Search "Ollie Cottrill" and you will easily find me. Coaction Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
IT Support Engineer Role Overview Provide user support via the service desk both remotely and in person. Issue, repair, and arrange the return of IT equipment. Maintain and support IT systems including Active Directory, Microsoft 365, and related platforms. Monitor and test backups. Manage IT onboarding for starters and offboarding for leavers across equipment and applications. Responsibilities Ticketing System Resolve tickets within agreed SLAs. Manage and prioritise the ticket queue. Triage and escalate tickets to the appropriate IT resource. Equipment Issue IT equipment to new starters and arrange returns from leavers, updating tracking systems. Build, configure, and arrange repair of IT equipment, including liaising with third-party vendors. Maintain accurate stock levels and listings. Maintaining IT Landscape Update Active Directory for starters, leavers, and changes. Ensure M365 licensing and mail setup are correct and functioning. Maintain tracking and asset management software. Compliance Demonstrate a strong awareness of and commitment to ethics, compliance, and relevant codes of conduct. Time Allocation Equipment: 15% Ticketing system: 70% IT landscape maintenance: 15% Skills Required Background / Experience Proven track record in troubleshooting and delivering excellent IT service to stakeholders. Technical Skills Strong problem-solving skills with ability to identify root causes and implement solutions. Clear communication skills with both technical and non-technical users. Good knowledge of Active Directory and software deployment. Strong understanding of PC hardware and fault diagnosis. Experience resolving issues with laptops, PCs, printers, scanners, switches, web, and browsers. Competencies Results-driven. Optimises work processes. Manages ambiguity effectively. Collaborative team player. Strong customer focus. Committed to self-development. Mindset & Behaviour Highly organised with effective time management skills. Positive, proactive, and professional. Passion for continuous personal development. Calm under pressure and within tight timeframes. Reporting Lines / Interfaces Reporting to: IT Team Leader (or equivalent). Direct reports: None. Interfaces: All business departments. Location Based at a UK office location. Travel as required. Accountability Metrics Respond to tickets within SLA. Manage queue effectively. Achieve milestones as per IT objectives plan. Values & Behaviours Customer centric. Do the right thing. Every voice heard. Strive for simplicity, improvement, and efficiency. Test, learn, and adapt. Take ownership. Rates depend on experience and client requirements
03/10/2025
Full time
IT Support Engineer Role Overview Provide user support via the service desk both remotely and in person. Issue, repair, and arrange the return of IT equipment. Maintain and support IT systems including Active Directory, Microsoft 365, and related platforms. Monitor and test backups. Manage IT onboarding for starters and offboarding for leavers across equipment and applications. Responsibilities Ticketing System Resolve tickets within agreed SLAs. Manage and prioritise the ticket queue. Triage and escalate tickets to the appropriate IT resource. Equipment Issue IT equipment to new starters and arrange returns from leavers, updating tracking systems. Build, configure, and arrange repair of IT equipment, including liaising with third-party vendors. Maintain accurate stock levels and listings. Maintaining IT Landscape Update Active Directory for starters, leavers, and changes. Ensure M365 licensing and mail setup are correct and functioning. Maintain tracking and asset management software. Compliance Demonstrate a strong awareness of and commitment to ethics, compliance, and relevant codes of conduct. Time Allocation Equipment: 15% Ticketing system: 70% IT landscape maintenance: 15% Skills Required Background / Experience Proven track record in troubleshooting and delivering excellent IT service to stakeholders. Technical Skills Strong problem-solving skills with ability to identify root causes and implement solutions. Clear communication skills with both technical and non-technical users. Good knowledge of Active Directory and software deployment. Strong understanding of PC hardware and fault diagnosis. Experience resolving issues with laptops, PCs, printers, scanners, switches, web, and browsers. Competencies Results-driven. Optimises work processes. Manages ambiguity effectively. Collaborative team player. Strong customer focus. Committed to self-development. Mindset & Behaviour Highly organised with effective time management skills. Positive, proactive, and professional. Passion for continuous personal development. Calm under pressure and within tight timeframes. Reporting Lines / Interfaces Reporting to: IT Team Leader (or equivalent). Direct reports: None. Interfaces: All business departments. Location Based at a UK office location. Travel as required. Accountability Metrics Respond to tickets within SLA. Manage queue effectively. Achieve milestones as per IT objectives plan. Values & Behaviours Customer centric. Do the right thing. Every voice heard. Strive for simplicity, improvement, and efficiency. Test, learn, and adapt. Take ownership. Rates depend on experience and client requirements
Job Title: Service Desk Advisor - 1st Line IT Support Location: Chester (Local candidates preferred) Salary: £33,000 Contract : 12 months About the Role We're looking for a Service Desk Advisor to join our growing IT support team. This is a fantastic opportunity for someone with customer service experience and a passion for technology, who wants to develop a career in IT. You'll be the first point of contact for end users, providing support via voice and chat . From password resets to helping colleagues navigate Office 365 tools, you'll play a vital role in keeping teams connected and supported. Key Responsibilities Provide 1st line IT support across Microsoft 365 (Outlook, Teams, Excel, Copilot and wider MS suite) Manage common queries such as password resets, profile setups, and navigation help Deliver customer-focused support via phone and chat, ensuring queries are resolved or escalated efficiently Work collaboratively within a diverse and supportive team Accurately log, track, and update incidents in line with IT processes. What We're Looking For Strong customer service / client care skills (IT background not essential) An interest in technology and a willingness to learn about IT support Great communication and problem-solving skills Graduate / early career exposure to IT is welcome, but attitude and service mindset are most important Ability to engage well in conversation and explain technical steps clearly What's on Offer Hybrid working (remote with some local presence in Chester) Excellent career development into IT and technical support Supportive team environment with ongoing training Onsite facilities including shower access for those commuting in Interested? If you're enthusiastic about building a career in IT support and enjoy helping people, we'd love to hear from you. Apply now and take your first step into the world of IT.
03/10/2025
Full time
Job Title: Service Desk Advisor - 1st Line IT Support Location: Chester (Local candidates preferred) Salary: £33,000 Contract : 12 months About the Role We're looking for a Service Desk Advisor to join our growing IT support team. This is a fantastic opportunity for someone with customer service experience and a passion for technology, who wants to develop a career in IT. You'll be the first point of contact for end users, providing support via voice and chat . From password resets to helping colleagues navigate Office 365 tools, you'll play a vital role in keeping teams connected and supported. Key Responsibilities Provide 1st line IT support across Microsoft 365 (Outlook, Teams, Excel, Copilot and wider MS suite) Manage common queries such as password resets, profile setups, and navigation help Deliver customer-focused support via phone and chat, ensuring queries are resolved or escalated efficiently Work collaboratively within a diverse and supportive team Accurately log, track, and update incidents in line with IT processes. What We're Looking For Strong customer service / client care skills (IT background not essential) An interest in technology and a willingness to learn about IT support Great communication and problem-solving skills Graduate / early career exposure to IT is welcome, but attitude and service mindset are most important Ability to engage well in conversation and explain technical steps clearly What's on Offer Hybrid working (remote with some local presence in Chester) Excellent career development into IT and technical support Supportive team environment with ongoing training Onsite facilities including shower access for those commuting in Interested? If you're enthusiastic about building a career in IT support and enjoy helping people, we'd love to hear from you. Apply now and take your first step into the world of IT.
What is the average salary for IT Support?
Average salary per year
£28,793
The average salary for a IT Support is £28,793.
IT Support salaries range from £26,552 to
£31,332.
Frequently Asked Questions (FAQs)
You can find roles such as IT Support Engineer, Helpdesk Technician, Service Desk Analyst, 1st/2nd/3rd Line Support, System Administrator, and Network Support Specialist.
While some employers prefer certifications like CompTIA A+, Microsoft 365, or ITIL, many entry-level support roles accept candidates with basic technical skills and a willingness to learn.
Key skills include troubleshooting, communication, customer service, hardware/software knowledge, networking basics, and familiarity with systems like Windows, Active Directory, and Microsoft 365.
Yes. Many companies hire entry-level technicians for 1st Line Support positions and provide training to help you grow into more advanced roles.
IT Support roles are found in all sectors, including finance, healthcare, education, retail, government, and technology-based companies.
Many employers offer hybrid or remote support roles, especially for 2nd and 3rd line positions or service desk jobs.
You can advance to roles like Systems Administrator, Network Engineer, Cybersecurity Analyst, or IT Manager with the right experience and certifications.
Simply browse the latest listings, select a job that matches your skills, and apply directly through the platform.
Yes, the need for IT support professionals continues to grow as businesses rely more on digital systems and cloud technologies.
