1132 IT Support jobs

Job Title: IT Assistant Location: Southwest Pathology Services, Lisieux Way, Taunton, TA1 2LB Salary: 24,938 to 26,598 per annum Job Type: Full Time, Permanent Join our IT Service team as an IT Assistant on a permanent, full-time contract. This role would suit those who share our dedication to providing exceptional patient and customer service and thrive in a collaborative environment where knowledge sharing is key. As an integral part of the Pathology IT Service team, you will provide essential support for all Pathology systems. Working closely with our laboratory colleagues at the Hub and two Essential Service Laboratories (ESLs), you will ensure the reliability of our systems and deliver vital information to our service users, directly contributing to efficient healthcare delivery. The role will be in person based at our Hub lab site on Lisieux Way, with the potential to work at one of our ESL sites when required. Key Responsibilities: They will be primarily responsible for logically and systematically analysing, prioritising, and recording Laboratory IT issues raised by service users. Along with this, the post holder will: Where possible resolve complex technical issues immediately or escalate the issue to the appropriate second line specialist within the team. Ensure that all issues are dealt with within the agreed time constraints. Offer advice, provide training and assistance to users to assist them in resolving technical issues and in the correct use of Laboratory IT systems. Offer first line support for the Laboratory Information Management Systems (LIMS) and all hardware, software across pathology ensuring any issues or problems are timely resolved. Work collaboratively with other member of the Pathology IT Team ensuring a comprehensive, high-quality service is provide to all users and customers. To achieve this the appointee will need to demonstrate good communication and collaborative practices. About you: Essential Requirements: GCSE Maths and English Grade 5 or above (A-C) Level 2 IT qualification (e.g. ECDL) Evidence of successful further education Experience in managing sensitive and complex enquiries. To be able to work flexibly to meet the demands of the role. To be able to work and travel across all sites to carry out the role. Ability to work under pressure, when appropriate Able to interpret data Excellent attention span, with attentive focus for accuracy and detail Excellent administrative and organisational skills, with good attention to detail. Highly self-motivated and able to work on own initiative whilst still being a good "team worker" by freely sharing information with others. Great resolution skills by managing and prioritising conflicting deadlines Good level of physical fitness as required to carry, move equipment eg, printers' computer, monitors. Versatility and adaptability of role within changing environments Customer service experience, with excellent written and verbal communication skills. The ability to logically analyse and clearly document problems and decide on the best course of action. The ability to explain complex technical issues in language suitable for staff who may not have much computer experience. The ability to work effectively in a stressful environment whilst maintaining personal calm and control. The ability to maintain good manners and a friendly demeanour at all times. Good spoken presentation skills, required for training groups of staff. Strong Knowledge competencies with Microsoft applications. Good troubleshooting skills, of hardware and software peripherals Demonstrate tact, diplomacy, empathy, and critical negotiating skillsets Beneficial Requirements: Experience Working within a Healthcare setting Experience working within a project Team Knowledge of NHS Systems Knowledge of Service Desk Experience of scientific investigations and research projects About Us SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services. We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce. Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion. SYNLAB UK & Ireland is committed to equal opportunities and does not unlawfully discriminate based on any status or condition protected by applicable UK employment law. Please note that the company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, may also be considered for this role.

At Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology. Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you're looking for a place where your skills can thrive and grow, you'll feel right at home here! We're looking for a Service Desk Analyst to join our Not for Profit team. This role will see you working with some of the UK's leading charities providing a first class support experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience - the first voice, the first solution, and the first impression. This role goes beyond answering calls and logging tickets - it's about owning every challenge, delivering exceptional support, and making a real impact on the day-to-day operations of our customers. What You'll Do Responding to client's technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues. Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI's. Maintaining good customer relations, including visiting sites within the greater London area. Managing user accounts within Office365 and allocating licenses. Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed. Using remote tools such as MDM, Remote control & Chat to resolve user requests. Deploying PC's through Windows Autopilot and Intune. Setting up and configuring Windows based PCs and laptops. What You'll Need You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: - IT support experience at a 1st line level Knowledge of ITIL, incident, problem and change management. Experience taking responsibility and ownership of stakeholders and projects A desire to provide excellent, proactive, customer service Well organised, able to multitask and work autonomously Positive and energetic Happy to work a variety of shifts including weekends

Job Title: 1st Line Service Desk Analyst Location: Billingham (on-site only) Type: Temporary Contract Our client a reputable manufacturer based in the North East is seeking a proactive 1st Line Service Desk Analyst to join their internal IT function. Supporting around 300 users, this role will see you managing a steady flow of technical tickets while ensuring smooth and efficient IT operations. The Role: Act as the first point of contact for IT support queries via ServiceNow Resolve issues across a Microsoft-centric environment (O365, Windows 11, Azure, AD, Windows Server, Hyper-V) Carry out basic user and server administration Document resolutions and processes clearly and accurately Exposure to Oracle is a bonus, but not essential Requirements: Experience in a similar 1st line or service desk role Strong troubleshooting and communication skills Ability to work independently and take ownership of incidents Organised and calm under pressure Full Clean Driving Licence

IT Systems and Support Lead 35,000 - 40,000 + extensive benefits Full Time / Permanent On Site / Central Birmingham Company and Role My client are an established but very ambitious PE backed business who are embarking on another period of growth and transformation. I am looking for a driven and experienced IT Systems and Support Lead to join them. We are looking for the IT Systems and Support Lead to have a mix of strong technical IT support skills as well as the ability to manage internal projects, oversee integrations and manage third party supplier relationships. This is a full time, permanent role based in Birmingham City Centre, within a short walk from Birmingham New Street, Moor Street and Snow Hill train stations. Responsibilities Become internal SME for core applications and provide 1st / 2nd line technical support. Resolve logged errors in a timely manner and escalate to external IT Services provider where needed. Manage relationships with third party suppliers to ensure escalated issues are resolved in a timely and satisfactory manner. Administer, set up, upgrade and support hardware and software for new starters and the wider business. Support in maintaining databases and ensuring system security. Provide technical support during new product / system implementations and internal change projects including assisting in the deployment of new system functionality. Documenting processes, assets and performing diagnostic tests. Training end-users on hardware functionality and software programs. Skills and Experience required Proven experience in a similar IT Systems Support role ideally within an SME or high growth environment. Ability to build and manage third party supplier relationships. Technical and application support experience to 2nd line level Strong understanding of user configuration, security/management methodologies and O365 administration. In-depth knowledge of computer hardware, software, platforms and networks. Must have a mature and proactive approach to problem solving. Ability to determine IT needs and train end-users. Any of experience supporting CRM systems / Dynamics 365 is desirable but not essential. Qualifications e.g. Microsoft Administrator MS-102 or willingness to work towards preferred. Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Job Title: Service Transition Lead - Oracle HCM Transformation Location: Havant, Reading or Thatcham Mode of working: Hybrid (2 days on-site and 3 days Remote) Duration: 10+ Months contract Job Specification: Client is seeing an experienced Service Transition Lead to manage the transition of services for a major Oracle HCM Cloud implementation, covering Core HR and Payroll modules. The role will ensure that new Cloud services are transitioned seamlessly into steady-state support while maintaining coexistence with the existing Oracle E-Business Suite (EBS) on-premise ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational readiness and governance, and knowledge transfer. Key Responsibilities Service Transition Planning & Governance Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live). Establish governance for managing coexistence between Oracle HCM Cloud and Oracle EBS Operational Readiness & Support Model Define and implement the Target Operating Model (TOM) for support, covering both Cloud and on-premise systems Essential Skills & Experience Demonstrated experience as a Service Transition Lead or similar role in large-scale ERP/HCM programs. Strong background in IT Service Management (ITIL) and service transition disciplines. Proven ability to establish and embed support models for Oracle HCM Cloud and Oracle EBS coexistence. Experience working with system integrators (preferably Oracle) and coordinating across business and IT teams. Excellent stakeholder management, communication, and leadership skills. Strong understanding of HR and Payroll processes and their business criticality. Preferred Qualifications ITIL v3/v4 certification. Background in Oracle EBS ERP modules. Familiarity with cloud operations, SaaS service models, and vendor management

IT Technician - 1st & 2nd Line Support Camberley 26,777 - 28,686 + Generous pension days holiday + ongoing training & development + recognition policies+ staff discount platform + free on-site parking + occupational sick pay+ family-friendly policies + work-life balance Are you currently working in IT support, providing first or second line support in a school or business environment? Would you like to join a forward-thinking organisation where you can grow your technical skills, work with excellent IT infrastructure, and be part of a collaborative, high-performing team? This school trust are a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike. In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with first line experience who wants to develop second line skills. This is a fully onsite role, you will be in Camberly every day. This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while developing your own career in IT support. The role- Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in first line IT support, with the willingness and drive to develop second line support skills Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence

Software Engineer Join the accomplished development team and play a pivotal role in helping businesses thrive with custom systems. Our client, a leading bespoke development company in Norwich, boasts over 18 years of experience supporting businesses of all sizes in the UK and globally and, due to their impressive growth, they seek a skilled and talented Laravel Developer to fuel their continued success. This is office based 5 days a week in Norwich. What You'll Do as a Software Engineer: Dive into diverse projects: Craft clean, stable code across various bespoke systems for clients. Full project lifecycle ownership: Be involved from conception to completion, shaping the future of these client-centric solutions. Many hands make light work: Collaborate closely with your team of experienced developers to deliver exceptional IT support and ensure client satisfaction. What You Bring as a Software Engineer: A passion for Laravel: Proven experience with Laravel and Object-Oriented PHP is essential. Database fluency: Speak the languages of MySQL and MSSQL fluently. UI maestro: Wield your skills in HTML5, CSS3, and JavaScript to bring interfaces to life. Communication is key: Excellent communication, problem-solving, and time management skills are a must. Why You'll Love It: Supportive and forward-thinking team: Learn and grow alongside seasoned developers in a collaborative and encouraging environment. Dynamic applications, real-world impact: See your work directly benefit businesses and contribute to their success. Work on yourself: Take 1 day during the week to focus on personal projects. Apply to learn more about the role and opportunity.

An IT Support Technician with 1-2 years 1st line Helpdesk / IT Support experience will join the dedicated Service Desk of a thriving High-Tech Engineering company. You'll bring strong communication skills as well as good troubleshooting skills. This role is fully office based and applicants should reside within the Milton Keynes area. The IT Support Technician responsibilities include: Troubleshooting and resolving hardware, software and network related issues. Providing 1st line support to end-users. Responding to helpdesk tickets via ServiceNow, email, in person and phone. Set up, configure and maintain desktop, laptops and printers. Perform hardware/software installations and upgrades. The successful IT Support Technician will bring experience in: Minimum of 1-2 years working in a 1st line helpdesk or IT support role. Windows OS and Microsoft Office applications. PC/Laptop hardware and peripherals including printers. Active Directory along with VPN and anti-virus solutions. Basic networking concepts such as IP, DNS, DHCP. Mobile devices and mobile device management tools (Intune ideal) The successful IT Support Technician will receive a competitive salary (details on application) with benefits to include Private Medical cover, Life Assurance, 25 days holiday (with trading available), retail discounts, career development and more.

Based in Market Harborough, Deichmann UK are looking to recruit an enthusiastic and talented individual to join our IT team as an IT Assistant. The successful applicant will join us on a full time, permanent basis and in return receive a salary of 24,500 per annum. Ideal candidate: Reporting to the IT Manager, the successful applicant will deliver help desk support to stores across the UK for their tills, computer, telephone and router equipment, as well as supporting colleagues at head office and the warehouse. This role is perfect for someone with a passion for all things IT, building and maintaining a variety of IT equipment and someone with excellent cable management! We are able to offer on the job training that will allow you to build your knowledge and skills within this profession. Key activities: Providing a Help Desk facility for colleagues in store and at HO, both hardware & software during all trading hours Record and monitor the progress of faults to till systems & other computer equipment Monitoring, maintenance & documentation for all computer hardware, software and networks Co-ordinate till installation and de-installation Planning of hardware requirements Replacement of old hardware Assist in the procurement of prices of new hardware and software for HO, the warehouse and stores Configuration & set up of new hardware and software at HO, warehouse and stores Undertake software updates, as necessary Document all landlines and contracts including fault rectification and HO changes Undertake phone and data cabling Set up and maintenance of mobile phone email. Personal characteristics: Educated to GCSE level or equivalent and/or have worked a this level Highly motivated and able to work on own initiative whilst also able to operate effectively as one of a team. Strong problem solving abilities and able to use own initiative Analytical skills with ability to make timely informed decisions An effective communicator both verbal and written Ability to plan, co-ordinate and prioritise a busy workload Experience of IT support & network infrastructure within a domestic environment e.g. for friends & family Genuine interest in the rapidly changing field of IT Knowledge of Windows, iOS & Android systems Able to work in an environment where flexibility to adapt to changing priorities is essential Possess a full UK driving licence This is a great opportunity to join a highly reputable expanding stable retail business both on the high street and online, and to develop a career in IT. If you feel you have the relevant skills and experience to carry out this role please apply today.

IT Service Desk Analyst - 1st Line Support Home-based with travel to Epsom, Basingstoke & Allerton (1-2 days per week) 27,634 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-site Parking + Occupational Sick Pay + Family-friendly Policies + Work-life Balance Are you currently working in IT support, providing first line support in a school or business environment? Would you like to join a forward-thinking organisation where you can grow your technical skills, work with excellent IT infrastructure, and be part of a collaborative, high-performing team? This forward-thinking education trust embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports both staff and students. In this role, you'll provide first line IT support as part of a wider service desk team, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll monitor and respond to service desk tickets, troubleshoot hardware and software issues, and support users remotely and on-site when required. You'll primarily work from home, visiting schools in Epsom, Basingstoke, and Allerton around 1-2 times per week to provide on-site technical support and maintain IT systems. This is an excellent opportunity for someone with strong first line experience who wants to work flexibly, develop professionally, and be part of a team that values innovation, collaboration, and continuous improvement. The Role Monitor and respond to service desk tickets within agreed timeframes Provide first line IT support remotely and on-site when required Troubleshoot and resolve hardware, software, and network issues Support installation, configuration, and maintenance of IT systems and software Maintain accurate records of incidents and resolutions Promote safe and secure IT use and ensure compliance with safeguarding and data protection policies The Person Experience providing first line IT support in a school or business environment Strong technical knowledge and problem-solving ability Confident providing remote support with excellent communication skills Professional, proactive, and collaborative approach Willingness to travel to sites in Epsom, Basingstoke or Allerton (1-2 days per week) Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence

New Job Opportunity - IT Support Specialist - Initial 12 Month PAYE Contract Our Client has a requirement for an IT Support Specialist , who will be required to work on a Contract basis in Kingston Upon Thames, Surrey. Profile : 5-7 years experience as 1st line helpdesk WITH 2nd level activities. Hybrid work: after a few weeks of training office based (3 days office, 2 days home) Contract Length : 12 month contract Job Description: As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors within the UK. How can you support us? Here below your responsibilities : : Provide 1st and 2nd level IT support to end users resolving hardware and software issues Install configure and maintain operating systems and software application Liaise with external providers (printing, mobile and audio services) Participate in IT projects like upgrades, deployments and system improvements Prepare relevant assets to be ready for new employees onboarding and life cycle Maintain IT asset inventory and physical security in the data centre Ensuring any equipment is tidy Manage administrative privileges, passwords and user access in line with control procedures and policies Amend technical support documentation to ensure guidance on errors and troubleshooting within the team Manage support requests, incidents and resolutions in the ServiceNow help desk What are we looking for? Experience : 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar Education : HNC, HND or bachelor s degree or equivalent Technical skills : HW/SW troubleshooting, network protocols, SCCM, Active Directory, Cisco IT skills : MS365 , Windows and Service Now Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an IT Support Specialist looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

IT Support Field Engineer (Windows 11 & Office 2024 Rollout) Colchester 180- 200 per day (Umbrella) Initial 3 Months Required across UK sites (all expenses paid) REED Technology are working with a client who are seeking an IT Support Field Engineer to join their Group IT team based in Colchester. You'll play a key role in a major Windows 11 and Office 2024 rollout project, ensuring a smooth transition across a large branch network, group services, and remote workers. This is a field-based position that involves regular travel to sites nationwide. When not travelling, you'll be working from the main office in Colchester, assisting with device builds, configurations, and testing. Key Responsibilities Support the rollout of Windows 11 and Office 2024 upgrades across multiple sites. Carry out on-site visits to complete upgrades, deliver user support, and ensure minimal disruption. Build, configure, and test devices at the Colchester office when not on the road. Coordinate with internal teams to schedule branch visits and update project progress. Manage hardware logistics, including collection and return of legacy equipment. Provide general IT support, rebuilds, re-images, and BAU technical assistance. Maintain professional standards for cable management and workstation setups. Skills & Experience Strong technical knowledge of Windows 10/11 and iOS systems. Proficiency with Microsoft Office (Apply online only), Office 365, OneDrive, and Teams. Experience with Active Directory - user management, group policies, and device administration. Solid understanding of networking - TCP/IP, routers, switches, Wi-Fi configuration. Hands-on experience with device builds, troubleshooting, and deployment projects. Excellent communication skills and a strong customer service focus. Flexible, proactive approach to travel and working hours. Full clean UK driving licence required. What's on Offer All travel expenses covered Opportunity to work on a large-scale IT rollout across multiple sites Supportive team environment and varied, hands-on role If you're an experienced IT Engineer who enjoys travel, technical challenges, and face-to-face user support, this could be the perfect next step for you. Apply now using the link provided.

Yoh, A Day & Zimmermann Company Widnes, England, United Kingdom (Hybrid) Save Job Title: IT Specialist/ IT Support Admin Location: Widnes Hourly rate: £30 - £45 per hour (depending on experience) Start: Immediate need Yoh are continuing working with a growing business who are now looking to bring in an IT contractor to work on several projects to aid the business and help streamline technical needs. Our client are an engineering based business at heart but need someone to work across multiple functions including authentication, VPN's and potential IT hardware servers. Based in Widnes there will be a mixture of work required onsite as well as some remote work that can likely be done from home, however being able to commute reliably to the office is a must. Some of projects included in the contract would be: Authentication and verification for devices and IT Helping to maintain servers etc Consolidation of VPN's This contract will begin as a 3 months contract but will have scope and work to be extended on a rolling month contract. This will be a great opportunity for an experienced contractor who has a broad knowledge that can provide multiple different solutions across many problems.

I'm recruiting on behalf of my client in Burnley for an experienced Head of IT to lead and develop their technology strategy across a multi-site organisation. This is a fantastic opportunity for a senior IT professional ready to take ownership of both strategic direction and day-to-day delivery - ensuring systems, infrastructure, and support services are efficient, secure, and future-ready. What you'll be doing: Leading the IT function across multiple sites, driving innovation and improvement Developing and delivering the organisation's long-term IT strategy Overseeing infrastructure, systems, and IT support to ensure smooth operations Managing and mentoring a dedicated IT team What we're looking for: An experienced IT leader who's confident working at both a strategic and operational level, with strong communication skills and a collaborative approach. Head of IT Full time - 37 hours per week 60,147 + 8,610 market supplement (with regular reviews) Based in Burnley, with travel across sites Start: As soon as possible All appointments are subject to an Enhanced DBS check and a commitment to safeguarding and promoting the welfare of young people.

WSR are looking for a hybrid 2nd Line IT Support Engineer to join the team of our esteemed client based in Central London. Reporting to : IT Manager Location: Client Site (Face-to-Face Support) - London (rotating 1 week in office, 1 week remote working) Salary: £42K + Personal development opportunities, Pension, Staff Treats, Annual bonus Role Type: Permanent Are you the go-to problem solver when tech hits a snag? Do you thrive in fast-paced environments where no two days are the same? We're looking for an experienced 2nd Line IT Support Engineer to deliver exceptional Tier 1 and Tier 2 support directly to our clients. 2nd Line IT Support Engineer Responsibilities: You'll be the face of our technical support service-resolving issues in person and remotely while maintaining outstanding customer satisfaction. Your day-to-day will include: Delivering Tier 1 & Tier 2 technical support professionally and efficiently Troubleshooting issues remotely and on-site, escalating to Tier 3 when needed Owning and resolving queries within agreed SLAs Managing your ticket queue and documenting every step Maintaining accurate client records and configuration changes Creating and updating knowledge base articles for both clients and fellow engineers Recommending IT system improvements and evaluating client infrastructure Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more Advising on hardware solutions (laptops, WAPs, storage devices, etc.) Working with third-party vendors to solve software and hardware problems Installing, repairing and configuring hardware, software and peripherals Maintaining and modifying networking equipment and systems Researching new technologies and recommending enhancements Supporting IT projects-from design to implementation 2nd Line IT Support Engineer Qualifications, Experience and Attributes: You're confident, client-focused and technically sharp, with: Strong hands-on experience with Windows 10 and macOS Solid understanding of LAN/WAN/Wi-Fi networking Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP Knowledge of PC setup , TCP/IP networking and system configuration Experience with cloud platforms such as Office 365, Google Workspace, AWS or Azure Ability to troubleshoot client-side apps (e.g. Microsoft Office) Advanced problem-solving skills with a proactive mindset Exceptional written and verbal communication, with confidence speaking to users at all levels 2nd Line IT Support Engineer Benefits: Hands-on, varied workload-no dull days Direct client interaction and real impact Opportunity to shape IT systems and suggest improvements Involvement in exciting infrastructure and implementation projects Supportive, collaborative technical team Ready to make your next move? Apply now and bring your expertise to a team that values initiative and innovation. Please click 'APPLY NOW', or call the WSR Team at for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.

My well established Client is urgently recruiting for a Field Engineer who can deliver outstanding technical service both remotely and on-site, ensuring their client's IT systems run smoothly and efficiently. My Client pride themselves on delivering exceptional IT support to a diverse range of clients. As part of their growing technical team, you'll act as a critical escalation point for the Service Desk, taking ownership of complex technical issues, diagnosing root causes, and implementing solutions that make a real difference, predominantly on various Client sites. What You'll Be Doing Providing advanced on-site and remote technical support to our clients, resolving escalated issues efficiently and professionally. Collaborating with clients to understand their environments, anticipate needs, and recommend improvements. Supporting and mentoring other engineers when required, ensuring high standards across the service desk. Installing, configuring, and supporting a wide range of IT hardware and software, including servers, workstations, and networking equipment. Running, patching, and terminating cabling for new hardware installations. Maintaining security and compliance across client environments with technologies such as InTune, Conditional Access, and DRaaS solutions. The right Candidate will not just be technically capable, but also confident, proactive, and a great communicator. The ideal candidate will bring a broad technical knowledge base, a collaborative mindset, and the ability to work independently when required. Essential Skills & Experience: Demonstrable experience in a Service Desk or Field Engineer role Strong understanding of IT principles and Microsoft Windows Server/Desktop environments Excellent troubleshooting and diagnostic skills, both remote and on-site Familiarity with networking technologies: TCP/IP, Firewalls, Routing/Switching Experience with Azure Active Directory, Backup/DRaaS technologies, and IaaS environments Strong knowledge of Intune, Conditional Access, and related security frameworks Comfortable running, patching, and terminating cabling as part of new hardware installations A current and valid UK driving license (essential) The role is predominately field based, Clients are typically around Berkshire, Hampshire and Wiltshire, there will be a company car and mobile phone allowance provided. This is a great role with a fantastic Client, please send an up to date CV for an immediate response and more information on the opportunity.

Job Title: IT Assistant Location: Southwest Pathology Services, Lisieux Way, Taunton, TA1 2LB Salary: £24,938 to £26,598 per annum Job Type: Full Time, Permanent Join our IT Service team as an IT Assistant on a permanent, full-time contract. This role would suit those who share our dedication to providing exceptional patient and customer service and thrive in a collaborative environment where knowledge sharing is key. As an integral part of the Pathology IT Service team, you will provide essential support for all Pathology systems. Working closely with our laboratory colleagues at the Hub and two Essential Service Laboratories (ESLs), you will ensure the reliability of our systems and deliver vital information to our service users, directly contributing to efficient healthcare delivery. The role will be in person based at our Hub lab site on Lisieux Way, with the potential to work at one of our ESL sites when required. Key Responsibilities: They will be primarily responsible for logically and systematically analysing, prioritising, and recording Laboratory IT issues raised by service users. Along with this, the post holder will: Where possible resolve complex technical issues immediately or escalate the issue to the appropriate second line specialist within the team. Ensure that all issues are dealt with within the agreed time constraints. Offer advice, provide training and assistance to users to assist them in resolving technical issues and in the correct use of Laboratory IT systems. Offer first line support for the Laboratory Information Management Systems (LIMS) and all hardware, software across pathology ensuring any issues or problems are timely resolved. Work collaboratively with other member of the Pathology IT Team ensuring a comprehensive, high-quality service is provide to all users and customers. To achieve this the appointee will need to demonstrate good communication and collaborative practices. About you: Essential Requirements: GCSE Maths and English Grade 5 or above (A-C) Level 2 IT qualification (e.g. ECDL) Evidence of successful further education Experience in managing sensitive and complex enquiries. To be able to work flexibly to meet the demands of the role. To be able to work and travel across all sites to carry out the role. Ability to work under pressure, when appropriate Able to interpret data Excellent attention span, with attentive focus for accuracy and detail Excellent administrative and organisational skills, with good attention to detail. Highly self-motivated and able to work on own initiative whilst still being a good "team worker" by freely sharing information with others. Great resolution skills by managing and prioritising conflicting deadlines Good level of physical fitness as required to carry, move equipment eg, printers' computer, monitors. Versatility and adaptability of role within changing environments Customer service experience, with excellent written and verbal communication skills. The ability to logically analyse and clearly document problems and decide on the best course of action. The ability to explain complex technical issues in language suitable for staff who may not have much computer experience. The ability to work effectively in a stressful environment whilst maintaining personal calm and control. The ability to maintain good manners and a friendly demeanour at all times. Good spoken presentation skills, required for training groups of staff. Strong Knowledge competencies with Microsoft applications. Good troubleshooting skills, of hardware and software peripherals Demonstrate tact, diplomacy, empathy, and critical negotiating skillsets Beneficial Requirements: Experience Working within a Healthcare setting Experience working within a project Team Knowledge of NHS Systems Knowledge of Service Desk Experience of scientific investigations and research projects About Us SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services. We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce. Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion. SYNLAB UK & Ireland is committed to equal opportunities and does not unlawfully discriminate based on any status or condition protected by applicable UK employment law. Please note that the company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, may also be considered for this role.

Service Desk Application Support Analyst An excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. You'll work on a busy helpdesk, supporting web-based business applications and developing your technical skills. If you've also worked in the following roles, we'd also like to hear from you: IT Support Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician. PLEASE NOTE: Although you will be supporting a bespoke software application on a busy helpdesk, this is NOT a traditional IT Support role. You may touch on other Windows / Microsoft and Networking technologies, but your primary role will involve supporting the company's bespoke Housing Management Software Application. SALARY: Competitive + Benefits LOCATION: Welwyn Garden City, Hertfordshire (AL7) - 100% Office Based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Application Support Analyst to join a friendly and experienced team providing first-class support to software users across the UK and Ireland. As a Service Desk Application Support Analyst you'll help customers with a wide range of technical queries, ensuring business-critical systems run smoothly while maintaining excellent customer service standards. The Service Desk Application Support Analyst role offers variety and challenge, supporting web-based applications across modules such as Rents, Repairs, Finance, and Case Management. You'll be working within a fast-paced technology environment where no two days are the same. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Application Support include: Providing Technical Support: Responding to customer enquiries via helpdesk systems and telephone shooting Issues: Diagnosing and resolving application and system faults Monitoring Performance: Ensuring high availability and reliability of supported applications Updating Documentation: Maintaining accurate records of support activities and resolutions Supporting Upgrades: Assisting in migration from legacy to web-based applications Collaborating With Teams: Working closely with developers and analysts to escalate and resolve complex issues Delivering Excellent Service: Ensuring all support interactions meet high standards of professionalism and communication Learning New Systems: Keeping up to date with product developments, updates, and new modules CANDIDATE REQUIREMENTS ESSENTIAL Proven experience of supporting complex business or software applications High level of computer literacy with a logical and analytical mindset Strong communication and interpersonal skills Dynamic and energetic approach to problem solving Ability to work effectively under pressure DESIRABLE Experience in a senior or leadership support role Knowledge of MS Windows and Linux operating systems Understanding of networking and TCP/IP fundamentals Familiarity with Exchange or similar email systems Exposure to financial or accounting software systems BENEFITS Competitive salary with performance-related bonus scheme 20 days annual leave rising to 25 days after 2 years of service (plus bank holidays) Group Life Insurance (after first year) Ongoing training and professional development opportunities Supportive and inclusive team environment HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13975 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Welwyn Garden City, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

IN ORDER TO APPLY FOR THIS ROLE, YOU MUST ALSO SUBMIT A COVER LETTER. Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world s best brands. The BrandEd portfolio currently includes Sotheby s Institute of Art, The School of The New York Times, Vogue College of Fashion, Manchester City Sports Business School and WIRED Education. Our academic programs range from pre-college to master s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across BrandEd, helping to ensure that the services provided by IT are effectively managed. The position requires a high standard of professional conduct and the ability to build and maintain positive, professional relationships, and a collaborative approach to working with colleagues. The role requires excellent communication, teamwork, and a commitment to maintaining a productive work environment that upholds organisational values and objectives. Duties and Key Responsibilities The Senior IT Support Analyst, with support from other IT colleagues and the Infrastructure and Development team, will take the lead in managing the timely resolution of issues related to standard enterprise software applications and various custom web applications, desktop hardware, network and sever infrastructure components. In addition to the tasks and activities listed below, this person will be expected to take a lead role in Global IT projects ensuring that best practices are followed from planning through to implementation. Specific duties and responsibilities include the following, but the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing guidance and daily supervision to the team, and maintaining clear and effective communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure a positive support experience. Follow up on open issues to ensure resolution and user satisfaction. Adhere to and enforce organisational policies and procedures related to the appropriate use of technology and IT resources. Infrastructure Support Provide technical support and troubleshooting for LAN and wireless network devices, including switches, routers, firewalls, and wireless access points. Manage Wi-Fi environment and collaborate with IT Infrastructure team to implement network changes and support infrastructure upgrades. End-User Support Lead the delivery of technical support in London, ensuring timely and effective resolution of technical issues. Oversee the diagnosis, research, and documentation of solutions for a wide range of IT tasks. Manage and prioritise support requests to optimise efficiency and service quality. Supervise the deployment, configuration, and maintenance of user devices, software applications, and peripheral equipment, including classroom audio/video systems. Drive continuous improvement in end-user support by helping to implement best practices and enhance troubleshooting processes. Flexible working Supporting after hours and weekend events may be required. Multi-site support is also required with the ability to respond at short notice. Person Specification The individual must demonstrate the ability to perform all essential duties to a high standard. The following qualifications, knowledge, and skills are required: Leadership Proven experience in IT leadership and service management. Experience in performance monitoring and setting objectives. Technical Expertise Comprehensive understanding of commonly used concepts, practices, and procedures within the IT field. Advanced troubleshooting experience with web applications and related technologies. Excellent knowledge and experience of Microsoft 365, Windows 11, Mac OS and Active Directory. Experience with Azure AD, Intune, Group Policy & SharePoint. Proficiency in installing and configuring Windows operating systems and other software packages. Strong knowledge of LAN and Wi-Fi networks, including troubleshooting LAN clients. Knowledge of administering audio-visual systems, including projectors and sound systems. Interpersonal Skills Strong interpersonal skills, fostering a positive and collaborative work environment. Excellent communication skills to interact with technical and non-technical users effectively. A strong focus on customer service, ensuring user satisfaction and service excellence. Ability to work both independently and collaboratively within a team, driving efficiency and innovation. Education & Qualifications A Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with service users / equipment. The building is located on 4 levels with no lifts due to its listed status. The above statements are intended to describe the general nature and level of work being performed by an individual undertaking this position. They are not intended to be an exhaustive list of all duties and skills, and the post holder will be required to undertake such tasks and responsibilities as may be reasonably be expected within the scope of the post. Application Process Please submit your CV and a covering letter demonstrating your skills and experience in relation to the position to the contact email address. The closing date for applications is Friday 31st October 2025. Benefits of working for BrandEd UK include: In addition to UK bank holidays, 25 days annual leave plus up to 4 days additional discretionary leave during the Christmas period. Option to purchase an additional 5 days annual leave on a salary sacrifice basis 24/7 access to an Employee Assistance Programme Volunteering days Life insurance of 4 x salary Access to a comprehensive (250+ courses) and high-quality e-learning platform Option to complete any online course within the wider BrandEd portfolio free of charge (subject to availability and eligibility)

ICT Assistant Project Manager Imperial London Hotels Group Royal National 40 Hours - £45,000.00 + Benefits About Imperial London Hotels Are you passionate about leveraging technology to transform the hospitality industry? Do you thrive in solving complex challenges with innovative IT solutions? Are you ready to lead impactful projects that enhance guest experiences and operational efficiency? If so, we want you to join our dynamic IT team at Imperial London Hotels! Based at our vibrant office near Russell Square, you'll play a pivotal role in driving technology projects that power our family-run hotel group, renowned for its 185-year legacy of excellence. As an ICT Assistant Project Manager, you'll collaborate with cross-functional teams, manage stakeholder relationships, and deliver cutting-edge IT solutions to support our seven Bloomsbury-based hotels. This is your chance to lead transformative projects, from cloud infrastructure to guest-facing digital platforms, in a fast-paced and rewarding environment. Why Join Us? Technology-Driven Excellence : Our hotels rely on seamless IT systems to deliver exceptional guest experiences. You'll be at the heart of ensuring robust, reliable technology that empowers our teams. Dynamic and Collaborative Environment : Work across our closely located hotels, tackling diverse challenges and making a tangible impact every day. Innovate with Purpose : Join a company that blends tradition with innovation, offering you the opportunity to shape the future of hospitality through technology. Career Growth : With access to training, certifications, and a supportive team, you'll have the tools to grow your expertise and career. What You'll Do As the ICT Assistant Project Manager, you'll support the Technical Project Lead in delivering high-impact IT projects across our hospitality operations. Your role will combine technical expertise, leadership, and a customer-centric approach to ensure successful project outcomes. Key Responsibilities: Support the planning, execution, and delivery of IT projects, including Property Management Systems (PMS), Point of Sale (POS), CRM, mobile apps, and smart room technologies. Collaborate with stakeholders (e.g., operations, front office, F&B, marketing) to define project goals and technical requirements. Assist in managing project timelines, budgets, and deliverables, ensuring alignment with business objectives. Coordinate with vendors and external partners for system deployments, upgrades, and maintenance. Ensure compliance with data privacy regulations (e.g., GDPR) and cybersecurity standards. Provide technical support, troubleshoot issues, and maintain systems, including 24/7 on-call coverage when required. Develop and maintain system support documentation, procedures, and metrics to drive continuous improvement. Act as a proactive consultant to IT management and operations teams, identifying opportunities to optimize technology use. Mentor and train hotel IT staff and business users on new systems and processes. Stay ahead of industry trends, evaluating and implementing technologies that support business goals. Build strong inter-departmental relationships to ensure seamless IT support and project delivery. Other Duties: Actively participate in team meetings to enhance ICT service delivery. Support ad hoc departmental and hotel-wide initiatives aligned with Imperial London Hotels' standards. Uphold departmental SOPs and brand standards in all activities. What We're Looking For Essential Skills: Proven experience (3+ years) in IT support or project coordination, ideally in hospitality or a fast-paced environment. Strong technical knowledge of hardware, software, and network troubleshooting. Excellent problem-solving and organizational skills. Clear and confident communication, with the ability to explain technical concepts to non-technical stakeholders. Proactive, adaptable, and able to thrive in a dynamic environment. Desirable Skills: 5+ years of experience in technical project management or ICT leadership roles. In-depth knowledge of ICT systems, including cloud platforms (e.g., Azure, AWS), networks, and enterprise applications. Familiarity with project management methodologies (e.g., Agile, PRINCE2, PMI). Experience managing vendor relationships and multiple projects simultaneously. Relevant certifications (e.g., PMP, PRINCE2, ITIL, Agile/Scrum) are highly desirable. Bachelor's degree in Computer Science, IT, Engineering, or a related field. What's in it for you 28 days holiday, increasing with length of service up to 33 days (including bank holidays) Access to ILH Training Academy programmes, apprenticeships and supported study scheme Access to Holiday Purchase Scheme Complimentary uniform dry-cleaning. Discounted dry-cleaning on personal items. Access to an interest-free Season Ticket Loan or Travelcard Loan Team member flat rate discount & 50% discount to friends and family at any of our hotels 50% discount at ILH's nine food and beverage outlets Access to coffee and beverage discounts at Blooms Café - £1.50 per beverage Access to an employee funded Health Cash Plan Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets Access to Early Pay - instantly access a portion of the pay you've already earned Access to shopping discounts across several high-street brands and online retailers Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology Access to mental health first aiders support & well-being support Access to our Employee Assistance Programme by Hospitality Action You can explore additional benefits here.

Job Title: Service Transition Lead - Oracle HCM Transformation Location: Havant, Reading or Thatcham Mode of working: Hybrid (2 days on-site and 3 days Remote) Duration: 10+ Months contract Job Specification: Client is seeing an experienced Service Transition Lead to manage the transition of services for a major Oracle HCM Cloud implementation, covering Core HR and Payroll modules. The role will ensure that new Cloud services are transitioned seamlessly into steady-state support while maintaining coexistence with the existing Oracle E-Business Suite (EBS) on-premise ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational readiness and governance, and knowledge transfer. Key Responsibilities Service Transition Planning & Governance Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live). Establish governance for managing coexistence between Oracle HCM Cloud and Oracle EBS Operational Readiness & Support Model Define and implement the Target Operating Model (TOM) for support, covering both Cloud and on-premise systems Essential Skills & Experience Demonstrated experience as a Service Transition Lead or similar role in large-scale ERP/HCM programs. Strong background in IT Service Management (ITIL) and service transition disciplines. Proven ability to establish and embed support models for Oracle HCM Cloud and Oracle EBS coexistence. Experience working with system integrators (preferably Oracle) and coordinating across business and IT teams. Excellent stakeholder management, communication, and leadership skills. Strong understanding of HR and Payroll processes and their business criticality. Preferred Qualifications ITIL v3/v4 certification. Background in Oracle EBS ERP modules. Familiarity with cloud operations, SaaS service models, and vendor management

My well established Client is urgently recruiting for a Field Engineer who can deliver outstanding technical service both remotely and on-site, ensuring their client's IT systems run smoothly and efficiently. My Client pride themselves on delivering exceptional IT support to a diverse range of clients. As part of their growing technical team, you'll act as a critical escalation point for the Service Desk, taking ownership of complex technical issues, diagnosing root causes, and implementing solutions that make a real difference, predominantly on various Client sites. What You'll Be Doing Providing advanced on-site and remote technical support to our clients, resolving escalated issues efficiently and professionally. Collaborating with clients to understand their environments, anticipate needs, and recommend improvements. Supporting and mentoring other engineers when required, ensuring high standards across the service desk. Installing, configuring, and supporting a wide range of IT hardware and software, including servers, workstations, and networking equipment. Running, patching, and terminating cabling for new hardware installations. Maintaining security and compliance across client environments with technologies such as InTune, Conditional Access, and DRaaS solutions. The right Candidate will not just be technically capable, but also confident, proactive, and a great communicator. The ideal candidate will bring a broad technical knowledge base, a collaborative mindset, and the ability to work independently when required. Essential Skills & Experience: Demonstrable experience in a Service Desk or Field Engineer role Strong understanding of IT principles and Microsoft Windows Server/Desktop environments Excellent troubleshooting and diagnostic skills, both remote and on-site Familiarity with networking technologies: TCP/IP, Firewalls, Routing/Switching Experience with Azure Active Directory, Backup/DRaaS technologies, and IaaS environments Strong knowledge of Intune, Conditional Access, and related security frameworks Comfortable running, patching, and terminating cabling as part of new hardware installations A current and valid UK driving license (essential) The role is predominately field based, Clients are typically around Berkshire, Hampshire and Wiltshire, there will be a company car and mobile phone allowance provided.This is a great role with a fantastic Client, please send an up to date CV for an immediate response and more information on the opportunity.

Application Support Analyst Contract - Inside IR35 Rickmansworth - Hybrid - 2 days onsite Application Support Analyst is responsible for delivering top-notch IT support to a network of automotive dealerships. In this dynamic position, you'll be the go-to expert for a wide range of technical tasks, including Application Support issues, network setup, Wi-Fi configuration, and tool deployment. With a focus on problem-solving and customer service, you'll play a crucial role in ensuring the smooth operation of the dealership's IT systems. Provide second-line support to dealership IT teams, addressing their technical needs and queries Assist with the setup and troubleshooting of Wi-Fi networks across the dealership locations Support the implementation and maintenance of dealer management systems and associated tools Supervise and monitor the IT environments at the dealerships as required Facilitate data transfer and system integration processes Ideal Candidate Profile The ideal Application Support Analyst will have a background in automotive or dealership IT support, with a strong understanding of Applications such as Finance and Web based (ordering portals), networking and Wi-Fi technologies. You should be comfortable working in a team environment, demonstrate initiative, and possess excellent problem-solving skills. Experience with dealer management systems would be a significant advantage. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Job Title : IT Engineer Location : Wrexham, North Wales Salary : £35,000 per annum permanent Trek Recruitment is excited to partner with a dynamic manufacturing organisation to recruit an IT Engineer . This role, based in Wrexham, North Wales. As an IT Engineer , you'll drive digital transformation, support cutting-edge IT infrastructure, and contribute to award-winning bespoke software platforms, with significant opportunities for career growth. THE ROLE As an IT Engineer , you will maintain and enhance IT systems while supporting innovative software development. Your responsibilities include: Delivering exceptional IT support and performing daily system maintenance to ensure seamless operations. Developing custom IT solutions using Laravel , PHP , Python , and C#.NET Core . Managing Active Directory , Windows Servers , Ubuntu Servers , SQL Server , MySQL , VMware , vSphere , Veeam Backups , Confluence Documentation , and Synology DSM . Supporting Microsoft Office 365 with advanced expertise in Windows 10 and Windows 11 . Working with Fortinet FortiOS , Certero , Axonius , Cisco Meraki Cloud , and common network protocols , tools, and CLIs . Handling software installation , network management , and device configuration (e.g., switches, firewalls, laptops, desktops, printer servers, and Raspberry Pi devices). Supporting local and remote users via MS Teams and managing databases with system queries. Utilising tools like GitHub , Metabase , VS Code , Jira , Azure Data Studio , SharePoint , Atlassian Suite , Confluence , and Virtual Desktop Infrastructure (VDI) . Configuring Windows Server components, including IIS , Print Server , File Server , and Terminal Services . Working with Terminal CLI , SSH , Label Printers , and ZPL . Creating BI reports and exploring AI innovations for advanced system solutions. What You'll Need to Succeed To excel as an IT Engineer , you should have: Strong knowledge of IT security principles and a passion for mitigating threats and attack vectors. Experience with FIA frameworks , IT documentation control , and innovative system solutions. Proficiency in SSH , GitHub , Metabase , VS Code , and related development tools. Familiarity with Atlassian products (Jira, Confluence), Meraki Cloud , Visual Studio Code , Azure Data Studio , and SharePoint . Skills in database management , BI reporting , and virtual desktop infrastructure . Knowledge of Internet Information Services (IIS) , Terminal CLI , label printers , and ZPL . A minimum HNC/HND or Degree in IT/Software Development with 1-2 years of experience in an IT programming or support role Location : Wrexham, North Wales, with accessibility for candidates from Chester, Oswestry, Shrewsbury, Cheshire, Shropshire, and North West England. Hybrid working options may be available. Benefits Package Join a forward-thinking team with a competitive benefits package, a package that includes company enhanced pension, healthcare and a rather great subsidised canteen.

IT Service Desk Analyst - 1st Line SupportHome-based with travel to Epsom, Basingstoke & Allerton (1-2 days per week)£27,634 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-site Parking + Occupational Sick Pay + Family-friendly Policies + Work-life BalanceAre you currently working in IT support, providing first line support in a school or business environment?Would you like to join a forward-thinking organisation where you can grow your technical skills, work with excellent IT infrastructure, and be part of a collaborative, high-performing team?This forward-thinking education trust embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports both staff and students.In this role, you'll provide first line IT support as part of a wider service desk team, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll monitor and respond to service desk tickets, troubleshoot hardware and software issues, and support users remotely and on-site when required.You'll primarily work from home, visiting schools in Epsom, Basingstoke, and Allerton around 1-2 times per week to provide on-site technical support and maintain IT systems.This is an excellent opportunity for someone with strong first line experience who wants to work flexibly, develop professionally, and be part of a team that values innovation, collaboration, and continuous improvement. The Role Monitor and respond to service desk tickets within agreed timeframes Provide first line IT support remotely and on-site when required Troubleshoot and resolve hardware, software, and network issues Support installation, configuration, and maintenance of IT systems and software Maintain accurate records of incidents and resolutions Promote safe and secure IT use and ensure compliance with safeguarding and data protection policiesThe Person Experience providing first line IT support in a school or business environment Strong technical knowledge and problem-solving ability Confident providing remote support with excellent communication skills Professional, proactive, and collaborative approach Willingness to travel to sites in Epsom, Basingstoke or Allerton (1-2 days per week) Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence

IT Technician - 1st & 2nd Line SupportCamberley£26,777 - £28,686 + Generous pension days holiday + ongoing training & development + recognition policies+ staff discount platform + free on-site parking + occupational sick pay+ family-friendly policies + work-life balanceAre you currently working in IT support, providing first or second line support in a school or business environment?Would you like to join a forward-thinking organisation where you can grow your technical skills, work with excellent IT infrastructure, and be part of a collaborative, high-performing team?This school trust are a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike.In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with first line experience who wants to develop second line skills. This is a fully onsite role, you will be in Camberly every day. This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while developing your own career in IT support.The role- Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding complianceThe Person Experience in first line IT support, with the willingness and drive to develop second line support skills Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence

Technical Support Engineer - Hybrid Our client is urgently looking for an experienced Technical Support Engineer to join their team based in Farnborough, on a permanent basis. Please note, the role is hybrid, with 3 days per week on-site. You will diagnose and troubleshoot technical issues, install, and configure hardware and software, and provide timely customer feedback. Alongside the technical aspects, the position requires direct communication with stakeholders, as well as creating written documentation, requiring excellent written and verbal communication skills. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave (and additional leave), pension, casual dress code, enhanced parental leave, flexitime, hybrid working, private medical insurance, profit sharing, sick pay and many, many more perks! Technical Support Engineer - Key Skills: Proficient in computer networking concepts and troubleshooting techniques Strong background in software troubleshooting and IT support practices Experience with desktop support in a corporate environment Excellent customer service skills with the ability to communicate clearly and effectively Familiarity with multiple technologies, including networking, Data Centre, Security and Cloud Familiarity with web technologies and knowledge of HTML, CSS, and JSON Certification in industry-specific networks or relevant experience Excellent written and verbal communication skills Ability to work independently and as part of a team If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity as a Technical Support Analyst Technical Support Engineer - Hybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Tech Process Lead - Technology Logistics A fantastic opportunity has arisen to join a growing global technology logistics service , supporting major IT clients with the storage, configuration, and deployment of their technology equipment. This is a hands-on, technical, and varied role where you'll be at the centre of a white-glove service - making sure client equipment is set up, tested, and delivered to the highest standards. The Role Test and validate new technical processes and SOPs for client systems and device setups Configure and prepare IT equipment (laptops, phones, conferencing tech, etc.) for deployment Run software and functionality tests across multiple devices and platforms Document and share process updates with global teams, providing training and support where needed Liaise with clients and internal teams to resolve technical issues quickly and effectively Support new site setups , device imaging, and technical onboarding activities Contribute to wider operations - assisting with stock, packing, and dispatch when required About You Confident communicator - comfortable liaising with clients, colleagues, and global teams Working knowledge of Excel, Teams, Intune, and IT infrastructure basics Practical and hands-on , equally at ease in an office or warehouse environment Organised and methodical , with good attention to detail and the ability to multitask A team player who's adaptable, proactive , and eager to learn Some experience in IT support, technical operations, or process testing would be ideal Why Apply? This is an exciting time to join a fast-growing global service with real career development potential . You'll work with cutting-edge technology and global teams, helping shape how clients deploy and manage their IT equipment worldwide. Apply now to be part of a forward-thinking team at the forefront of technology, logistics and client delivery.

IT Support Assistant (Entry Level - Full Training Provided) Location: Leatherhead Salary: Up to £25,000 (depending on experience) Hours: Full-time, office-based Are you looking to start a career in IT but do not have previous technical experience? If you are naturally curious, love solving problems, and enjoy helping people, this could be the perfect opportunity for you. This is a fantastic entry-level role for a graduate or someone from a customer-facing background (such as retail, hospitality, or administration) who wants to move into the world of IT support. Full training will be provided, so all you need is enthusiasm, a willingness to learn, and a genuine interest in technology. What's on offer: IT Support Assistant Salary up to £25,000 (depending on experience) with a 3-month probation review 22 days holiday (some Bank Holiday working required - mainly May and August) Monday to Friday working pattern: 08:00am to 16:00pm (early rota) 10:00am to 18:00pm (later rota) Occasional work-from-home day available (following probation and based on experience) Company pension scheme Free onsite parking Friendly and supportive team environment Full training and opportunities for progression into more technical roles The role: IT Support Assistant As an IT Support Assistant , you will be part of a dedicated team providing first-line support to customers. You will help troubleshoot technical issues, assist with system updates, and ensure every customer receives an excellent level of service. This is a hands-on, learning-focused position - perfect for someone who wants to develop their IT knowledge while working in a professional, collaborative environment. Your key responsibilities will include: Logging and monitoring IT support issues Providing first-line technical assistance and escalating complex problems Communicating clearly and professionally with customers and colleagues Assisting with system testing, reporting, and documentation Supporting the Operations Manager with day-to-day customer activities Learning new technologies and continuously improving your skills About you: IT Support Assistant Degree educated or equivalent qualification (any subject welcome) Confident communicator with a helpful, can-do attitude Keen interest in IT, technology, or problem-solving Strong organisational skills and excellent attention to detail Previous experience in customer service, hospitality, or retail is a plus Reliable, motivated, and eager to learn new skills This is a great opportunity to build a long-term career in IT support while being part of a friendly, encouraging team that values growth and development. Whether you are a recent graduate or looking for a career change - this could be your perfect next step. Apply today - we look forward to hearing from you! Should your application be successful, you will be contacted shortly. The job title and description in this advertisement may differ from the client's official job description/contract. We appreciate your interest in this role. E Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible. You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry.

This role will play a pivotal role in maintaining and optimising IT systems. This position requires expertise in providing technical support and ensuring seamless IT operations. Client Details This opportunity is with well known sports body. Description Responsibilities include but are not limited to: Advanced Troubleshooting: Handle and resolve more complex technical issues that require deeper knowledge and experience. Escalation Point: Act as an escalation point for complex issues that junior technicians are unable to resolve. Incident Management: Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders. Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long-term solutions. Process Improvement: Identify areas for process improvement within the service desk operations and contribute to the development of new procedures. Documentation and Knowledge Sharing: Create and maintain and approve technical documentation, knowledge base articles, and standard operating procedures. Quality Assurance: Ensure that the quality of service provided by their service team meets or exceeds established standards. Direct reports: Mentor, train and manage a Service team of IT Technicians, providing guidance and sharing best practices. Additionally cover the same day to day duties of an IT technician Providing Local IT support to all staff at the Premier League London Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices Diagnosing and troubleshooting incoming incidents within agreed SLA targets Providing general support and maintenance of all laptops and mobile devices Office 365 administration Maintaining the Software and Hardware inventories Assisting the IT department in any projects they are involved in Management and support of all printers and photocopiers Management and support of onsite Audio-Visual equipment Producing and improving the corporate IT Knowledge Base Maintaining assets in CMDB system Profile The successful applicant should have: Proven experience working in a similar senior or lead technical IT role Mentor, train and manage a Service team of IT Technicians, providing guidance and sharing best practices Experience providing support for desktop platforms including Windows 11 3 Years + experience with Office 365 administration and full Office Suite 3 Years + experience with Microsoft Active Directory, Intune and Azure Experience in troubleshooting software and hardware faults Proven knowledge and understanding of ITIL principles Proven leadership skills with the ability to effectively manage teams, remain composed, and drive results under pressure Confidence in communicating with people and understanding their IT concerns Ability to form strong working relationships to best assist all staff, as well as having a good logical approach to problem solving Job Offer A competitive salary ranging from £40,000 to £50,000 per annum. 5 days on site in Paddington - reduced to 4 after probation. Free breakfast and lunch provided daily. A permanent role with opportunities for career growth. If you are a motivated Senior Technician ready to advance your career, we encourage you to apply now.

First Line Desktop IT Support Technician Job DetailsJob Title:First Line Desktop IT Support TechnicianDepartment:IT Support Campus:AltonSalary:Grade 3 Spine Point 11 - £24,299.61Contract Type:Permanent / Full TimeAbout the RoleHSDC is seeking a First Line IT Support Technician to work within the IT Support Team providing day-to-day IT support to staff and students at our Havant and South Downs campuses.Reporting to the Team Leader, and working under the supervision of existing IT Technicians, the post holder will be responsible for "owning" IT support requests from initiation through to their successful resolution.Responsibilities You will be responsible for: Provide exceptional desktop IT support combined with excellent customer service to staff and students To be responsible for the maintenance and support of all College owned IT systems, and provide operational support to the IT Services Team Leader, IT Technicians, and Senior IT Technicians Deployment and maintenance of all software and hardware products throughout the end-user College IT estate (including, but not limited to, laptops, desktops, Apple Mac devices, tablets and smartphones) Identify and resolve IT issues, faults and problems throughout the IT estate Under the direction and supervision of senior IT personnel, provide basic server maintenance and support Support senior IT personnel in liaising with external commercial entities to resolve IT issues, faults and problems (including warranty returns) Requirements You will need: Level 2 qualification (ideally in an IT related discipline) - or equivalent experience Achieved or willing to work towards a relevant IT related professional qualification A keen interest and passion for IT. With a view to growing a career within the sector. Experience of having worked in a customer facing environment Prioritising, managing and scheduling multiple (sometimes conflicting) work flows and customer requests Some technical understanding of typical IT Administration/Support requirements. Although training will be provided. Proactive, conscientious, with pride in your work and the reputation of the department. BenefitsIn return, you will receive: Invest in Your Growth : Access a wide range of training, in-house coaching, workshops, and funding for qualifications. Opportunities for funded research, with potential international travel. Teaching Excellence Support : Fully funded Level 3 Award in Education & Training for new teachers. Certificate in Education or PGCE options with financial support and reduced teaching hours for experienced teachers. Generous Pension Plans : Benefit from either the Local Government Pension Scheme or Teachers' Pension Scheme. Ample Time Off : Enjoy a generous annual leave package to maintain a healthy work-life balance. Exclusive Discounts : Get an NUS TOTUM card, offering discounts with hundreds of retailers. Community Engagement : Participate in volunteering and fundraising for local and national charities. Option to donate through the Give As You Earn (GAYE) scheme. Visit our website to learn more! ApplicationHow to applyWe strive in offering an inclusive and accessible recruitment and interview process to all candidates. Should you have any questions at all, or require any support with reasonable adjustments, please contact and a member of our team will respond as soon as possible. For more information on the position itself, please connect with Allister McKenna at for any queries. Please note, we appreciate the value of each applicant but kindly ask that you complete an application form as we do not accept CV's.If you would like to take a look at the job description for this vacancy, please see this under Supporting Documents on the right-hand side of the page.

IT Support Analyst - Newbury A brand new role working with an established IT solutions and business consultancy. We're looking for an adaptable IT Support Analyst to help keep systems, devices, and people connected and productive.This role would suit someone who enjoys solving everyday tech challenges, supporting colleagues, and making IT run that bit smoother across a busy organisation. The role Providing front-line technical support to colleagues, both in person and remotely. Setting up and maintaining laptops, user accounts, and software tools. Responding to support tickets, diagnosing issues, and following through to resolution. Taking ownership of general IT housekeeping updates, access requests, and asset records. Lending a hand on improvement work or new technology rollouts. Promoting good IT and security practices across the business. What you'll bring Experience working in an IT support or service desk environment. Familiarity with modern workplace tools (e.g. Microsoft 365, collaboration platforms, device management). Clear communication skills and a patient, service-focused approach. A methodical way of working and good attention to detail. Flexibility to help out with occasional travel or project work when needed. Why this role You'll join a supportive & knowledgeable IT team that values initiative and ownership. It's a varied role where you'll get to mix technical problem solving with day to day user interaction ideal for someone who enjoys being the go-to person when tech needs sorting. For further details and to apply, please send your CV to Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

IT Systems Administrator Salary: £35,000 - £42,000 Location: Derby We are currently working with a market leading survey and safety equipment company, who deliver technology services and solutions to the construction industry, through training and hiring of equipment. Now in their next phase of growth we are seeking an IT Systems Administrator to join the team. The Opportunity Having grown from strength-to-strength since the mid 00's it's an exciting time to be an instrumental part of the business. You will be contributing to the growing success of the company and be given the opportunity to bring new ideas, efficiencies and systems to the Senior Leadership Team, effectively to streamline and support as they grow. The Role: This is a stand-alone role reporting to the Senior Leadership Team, meaning you will have direct access to the company's decision makers. It's ideal for someone with Systems Administration experience who is looking to take the next step into their career. As the Systems Administrator you will be a crucial "doer" and actively involved in day-to-day operations alongside strategic initiatives. Key responsibilities will include: Provide support for implementation, troubleshooting and maintenance of IT systems Configure, manage and monitor storage systems Make recommendations to purchase software and system components Provide training for both internal clients and peers as needed Develop and monitor systems, network, and security policies and standards Create user guides and "how-to" procedures Assist with the design and testing of network models (WAN and LAN) Identify areas of improvements for both in-house and licensed programs Maintain and monitor the backup and disaster recovery solutions of systems Setup detailed user access control and system security at object level (OOP) Our ideal candidate We are seeking a motivated and hands-on Systems Administrator to join our team. At this stage in your career you will have a strong background within IT support across all aspects of a multi-site business. You will be someone who has a strong background with bespoke systems ideally across a "Hire/Rental" type business. If you have working knowledge of InspHire or a similar system this would be incredibly beneficial to your application. Furthermore we are looking for: Some exposure to IT project coordination Proficient knowledge of Hire Management software Strong knowledge of networking/network security, including troubleshooting and understanding network functionality Experience in integrating 3rd party software such as; Sage, Telematics, various mobile apps, Fleet Management, MS Teams, WhatsApp, etc Proficiency in Microsoft Suite (Office 365 and Dynamics) Proficiency in scripting languages for automation and system connectivity, Java, Python, C#, C++, LCNC, Power Automate is a plus Excellent communication and interpersonal skills, with the ability to interact with diverse stakeholders Above all else, we are looking for someone who is great at breaking down the jargon and conveying the message clearly to all levels of users. If the above is of interest to you, then please click to apply or pick up the phone and call Webber Hughes and ask for James Horton

IT Support Engineer A fantastic opportunity for a technically minded graduate or experienced IT Support professional, to join a forward-thinking organisation where technology drives day-to-day success. You'll be the main IT point of contact within the London office, working closely with and supported by a wider IT team based at the company's head office outside London. This is an ideal role for someone confident taking ownership on-site while developing their technical skills in a hands-on, collaborative environment. Location: Central London - fully onsite Salary: Negotiable + benefits Requirements for IT Support Engineer This company values a strong academic history, so is looking for a STEM degree from a leading university such as Computer Science, Engineering, Physics or Mathematics and achieved at least BBC at A Level (or international equivalent) Confident supporting both macOS and Windows environments. Comfortable working with productivity tools such as Microsoft 365 or Google Workspace. Understanding of core networking principles (e.g. IP addressing, DNS, VPN). Strong communicator with excellent attention to detail and a logical approach to problem solving. Enthusiastic about learning new technologies and providing great internal support. Beneficial experience: Experience in an IT support or helpdesk role (commercial or internship). Familiarity with Active Directory, Azure AD or device-management tools. Exposure to scripting or automation Previous use of ticketing or incident-tracking systems. Interest in information security or IT best-practice frameworks. Responsibilities for IT Support Engineer Provide technical assistance to internal teams, diagnosing and resolving hardware, software and connectivity issues. Configure laptops, mobile devices and user accounts, ensuring smooth onboarding and offboarding processes. Maintain and update company systems, applications and documentation. Support internal collaboration tools, meeting room tech and conferencing setups. Identify recurring technical issues and contribute ideas for continuous improvement. What this role offers The chance to gain broad, hands-on IT experience within a highly supportive environment. Structured learning and exposure to a wide range of systems and tools. Join a company with a collaborative culture and excellent opportunities for growth. Applications If you're looking to kick-start or continue your career within IT support, we'd love to hear from you - please apply via the relevant links. We're committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job board, full contact details are available on our website).

ROLE DESCRIPTION Senior IT Support Analyst Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world's best brands. The BrandEd portfolio currently includes Sotheby's Institute of Art, The School of The New York Times, Vogue College of Fashion, Manchester City Sports Business School and WIRED Education. Our academic programs range from pre-college to master's degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across BrandEd, helping to ensure that the services provided by IT are effectively managed. The position requires a high standard of professional conduct and the ability to build and maintain positive, professional relationships, and a collaborative approach to working with colleagues. The role requires excellent communication, teamwork, and a commitment to maintaining a productive work environment that upholds organisational values and objectives. Duties and Key Responsibilities The Senior IT Support Analyst, with support from other IT colleagues and the Infrastructure and Development team, will take the lead in managing the timely resolution of issues related to standard enterprise software applications and various custom web applications, desktop hardware, network and sever infrastructure components. In addition to the tasks and activities listed below, this person will be expected to take a lead role in Global IT projects ensuring that best practices are followed from planning through to implementation. Specific duties and responsibilities include the following, but the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing guidance and daily supervision to the team, and maintaining clear and effective communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction. Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure a positive support experience. Follow up on open issues to ensure resolution and user satisfaction. Adhere to and enforce organisational policies and procedures related to the appropriate use of technology and IT resources. Infrastructure Support Provide technical support and troubleshooting for LAN and wireless network devices, including switches, routers, firewalls, and wireless access points. Manage Wi-Fi environment and collaborate with IT Infrastructure team to implement network changes and support infrastructure upgrades. End-User Support Lead the delivery of technical support in London, ensuring timely and effective resolution of technical issues. Oversee the diagnosis, research, and documentation of solutions for a wide range of IT tasks. Manage and prioritise support requests to optimise efficiency and service quality. Supervise the deployment, configuration, and maintenance of user devices, software applications, and peripheral equipment, including classroom audio/video systems. Drive continuous improvement in end-user support by helping to implement best practices and enhance troubleshooting processes. Flexible working Supporting after hours and weekend events may be required. Multi-site support is also required with the ability to respond at short notice. Person Specification Leadership Proven experience in IT leadership and service management. Experience in performance monitoring and setting objectives. Technical Expertise Comprehensive understanding of commonly used concepts, practices, and procedures within the IT field. Advanced troubleshooting experience with web applications and related technologies. Excellent knowledge and experience of Microsoft 365, Windows 11, Mac OS and Active Directory. Experience with Azure AD, Intune, Group Policy & SharePoint. Proficiency in installing and configuring Windows operating systems and other software packages. Strong knowledge of LAN and Wi-Fi networks, including troubleshooting LAN clients. Knowledge of administering audio-visual systems, including projectors and sound systems. Interpersonal Skills Strong interpersonal skills, fostering a positive and collaborative work environment. Excellent communication skills to interact with technical and non-technical users effectively. A strong focus on customer service, ensuring user satisfaction and service excellence. Ability to work both independently and collaboratively within a team, driving efficiency and innovation. Education & Qualifications A Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with service users / equipment. The building is located on 4 levels with no lifts due to its listed status.

An IT Support Technician with 1-2 years 1st line Helpdesk / IT Support experience will join the dedicated Service Desk of a thriving High-Tech Engineering company, bringing strong communication skills as well as good troubleshooting skills. This role is fully office based and applicants should reside within the Milton Keynes area. The IT Support Technician responsibilities include: Troubleshooting and resolving hardware, software and network related issues. Providing 1st line support to end-users. Responding to helpdesk tickets via ServiceNow, email, in person and phone. Set up, configure and maintain desktop, laptops and printers. Perform hardware/software installations and upgrades. The successful IT Support Technician will bring experience in: Minimum of 1-2 years working in a 1st line helpdesk or IT support role. Windows OS and Microsoft Office applications. PC/Laptop hardware and peripherals including printers. Active Directory along with VPN and anti-virus solutions. Basic networking concepts such as IP, DNS, DHCP. Mobile devices and mobile device management tools (Intune ideal) The successful IT Support Technician will receive a competitive salary (details on application) with benefits to include Private Medical cover, Life Assurance, 25 days holiday (with trading available), retail discounts, career development and more.

IT Systems Administrator Salary: £35,000 - £42,000 Location: Leeds We are currently working with a market leading survey and safety equipment company, who deliver technology services and solutions to the construction industry, through training and hiring of equipment. Now in their next phase of growth we are seeking an IT Systems Administrator to join the team. The Opportunity Having grown from strength-to-strength since the mid 00's it's an exciting time to be an instrumental part of the business. You will be contributing to the growing success of the company and be given the opportunity to bring new ideas, efficiencies and systems to the Senior Leadership Team, effectively to streamline and support as they grow. The Role: This is a stand-alone role reporting to the Senior Leadership Team, meaning you will have direct access to the company's decision makers. It's ideal for someone with Systems Administration experience who is looking to take the next step into their career. As the Systems Administrator you will be a crucial "doer" and actively involved in day-to-day operations alongside strategic initiatives. Key responsibilities will include: Provide support for implementation, troubleshooting and maintenance of IT systems Configure, manage and monitor storage systems Make recommendations to purchase software and system components Provide training for both internal clients and peers as needed Develop and monitor systems, network, and security policies and standards Create user guides and "how-to" procedures Assist with the design and testing of network models (WAN and LAN) Identify areas of improvements for both in-house and licensed programs Maintain and monitor the backup and disaster recovery solutions of systems Setup detailed user access control and system security at object level (OOP) Our ideal candidate We are seeking a motivated and hands-on Systems Administrator to join our team. At this stage in your career you will have a strong background within IT support across all aspects of a multi-site business. You will be someone who has a strong background with bespoke systems ideally across a "Hire/Rental" type business. If you have working knowledge of InspHire or a similar system this would be incredibly beneficial to your application. Furthermore we are looking for: Some exposure to IT project coordination Proficient knowledge of Hire Management software Strong knowledge of networking/network security, including troubleshooting and understanding network functionality Experience in integrating 3rd party software such as; Sage, Telematics, various mobile apps, Fleet Management, MS Teams, WhatsApp, etc Proficiency in Microsoft Suite (Office 365 and Dynamics) Proficiency in scripting languages for automation and system connectivity, Java, Python, C#, C++, LCNC, Power Automate is a plus Excellent communication and interpersonal skills, with the ability to interact with diverse stakeholders Above all else, we are looking for someone who is great at breaking down the jargon and conveying the message clearly to all levels of users. If the above is of interest to you, then please click to apply or pick up the phone and call Webber Hughes and ask for James Horton

IT Systems and Support Lead £35,000 - £40,000 + extensive benefits Full Time / Permanent On Site / Central Birmingham Company and Role My client are an established but very ambitious PE backed business who are embarking on another period of growth and transformation. I am looking for a driven and experienced IT Systems and Support Lead to join them. We are looking for the IT Systems and Support Lead to have a mix of strong technical IT support skills as well as the ability to manage internal projects, oversee integrations and manage third party supplier relationships. This is a full time, permanent role based in Birmingham City Centre, within a short walk from Birmingham New Street, Moor Street and Snow Hill train stations. Responsibilities Become internal SME for core applications and provide 1st / 2nd line technical support. Resolve logged errors in a timely manner and escalate to external IT Services provider where needed. Manage relationships with third party suppliers to ensure escalated issues are resolved in a timely and satisfactory manner. Administer, set up, upgrade and support hardware and software for new starters and the wider business. Support in maintaining databases and ensuring system security. Provide technical support during new product / system implementations and internal change projects including assisting in the deployment of new system functionality. Documenting processes, assets and performing diagnostic tests. Training end-users on hardware functionality and software programs. Skills and Experience required Proven experience in a similar IT Systems Support role ideally within an SME or high growth environment. Ability to build and manage third party supplier relationships. Technical and application support experience to 2nd line level Strong understanding of user configuration, security/management methodologies and O365 administration. In-depth knowledge of computer hardware, software, platforms and networks. Must have a mature and proactive approach to problem solving. Ability to determine IT needs and train end-users. Any of experience supporting CRM systems / Dynamics 365 is desirable but not essential. Qualifications e.g. Microsoft Administrator MS-102 or willingness to work towards preferred. Please apply via the link or contact for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Service Desk AnalystBournemouth - Permanent - £35,000-£38,000 - Hybrid VIQU have partnered with a leading multi-site organisation to recruit a Service Desk Analyst within their Group IT department, based in Bournemouth with hybrid flexibility. This is a newly created role in a modern End User Computing team, ideal for someone who enjoys problem-solving, improving IT processes, and being the first line of defence in maintaining secure, high-quality service delivery across the business. Key Responsibilities of the Service Desk Analyst: • Deliver first and second-line support across the Group, resolving incidents and service requests in line with SLAs.• Support user onboarding, access control, and offboarding activities across Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365.• Manage access requests and maintain compliance with GDPR, FCA, and other regulatory frameworks.• Administer and support security policies such as Multi-Factor Authentication (MFA) and Single Sign-On (SSO).• Contribute to automation and process improvement within IT support and access management workflows.• Act as a key point of contact for IT-related queries, ensuring excellent communication and customer service.• Maintain accurate documentation, asset records, and audit trails to support operational integrity. Key Requirements of the Service Desk Analyst: • Proven experience in an IT Service Desk or technical support role within a medium to large organisation (1,000+ users).• Strong working knowledge of Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365 administration.• Familiarity with Joiner, Mover, Leaver (JML) processes, RBAC, MFA, and SSO.• Experience with ITSM tools such as ServiceNow or Freshservice, and understanding of ITIL-based processes.• Excellent troubleshooting and problem-solving skills, with the ability to prioritise and manage multiple tickets.• Understanding of cybersecurity best practices and data protection regulations (GDPR, FCA).• ITIL Foundation certification or relevant Microsoft qualification (desirable). Service Desk AnalystBournemouth - Permanent - £35,000-£38,000 - Hybrid Apply now to speak with VIQU IT in confidence. Or reach out to Belle Hegarty via the VIQU IT website or at Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.

Lead ICT Technician £30,000 to £40,000 basic salary per annum plus benefits including bonus, pension, medical scheme, 23 days holiday (+birthday and bank holidays), and excellent training & development plans etc. Our client, a well-established IT support and solutions provider, is seeking a Lead ICT Technician to join their team on a permanent basis. Based on-site with a client in Barrow-in-Furness, you will be the day-to-day lead for a team of three. This is a fantastic opportunity for a Lead ICT Technician to play a key role within a busy and ambitious group of schools that have a packed project pipeline ahead. As the Lead ICT Technician, you'll take ownership of service delivery, project delivery, reporting, and team leadership, as well as being an escalation point for the service desk and getting involved in project work. We are looking for a confident leader and excellent communicator who can act as a trusted link between the MSP, the schools, and the wider IT team. Essential skills: Excellent communication skills Technical support / infrastructure background Full UK driving licence Ability to obtain a clean Enhanced DBS This is an exciting opportunity for a Lead ICT Technician to join an organisation that truly values its employees, offering not only a great culture but also clear progression and development pathways. If you are interested, please click the "apply now". Add me on Linked In to stay up to date with new opportunities! Search "Ollie Cottrill" and you will easily find me. Coaction Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

IT Field Support Engineer (Windows 11 & Office 2024 Rollout) Colchester£180-£200 per day (Umbrella)Initial 3 MonthsRequired across UK sites (all expenses paid) REED Technology are working with a client who are seeking an IT Field Support Engineer to join their Group IT team based in Colchester. You'll play a key role in a major Windows 11 and Office 2024 rollout project, ensuring a smooth transition across a large branch network, group services, and remote workers.This is a field-based position that involves regular travel to sites nationwide. When not travelling, you'll be working from the main office in Colchester, assisting with device builds, configurations, and testing. Key Responsibilities Support the rollout of Windows 11 and Office 2024 upgrades across multiple sites. Carry out on-site visits to complete upgrades, deliver user support, and ensure minimal disruption. Build, configure, and test devices at the Colchester office when not on the road. Coordinate with internal teams to schedule branch visits and update project progress. Manage hardware logistics, including collection and return of legacy equipment. Provide general IT support, rebuilds, re-images, and BAU technical assistance. Maintain professional standards for cable management and workstation setups. Skills & Experience Strong technical knowledge of Windows 10/11 and iOS systems. Proficiency with Microsoft Office , Office 365, OneDrive, and Teams. Experience with Active Directory - user management, group policies, and device administration. Solid understanding of networking - TCP/IP, routers, switches, Wi-Fi configuration. Hands-on experience with device builds, troubleshooting, and deployment projects. Excellent communication skills and a strong customer service focus. Flexible, proactive approach to travel and working hours. Full clean UK driving licence required. What's on Offer All travel expenses covered Opportunity to work on a large-scale IT rollout across multiple sites Supportive team environment and varied, hands-on role If you're an experienced IT Engineer who enjoys travel, technical challenges, and face-to-face user support, this could be the perfect next step for you. Apply now using the link provided.