747 IT Support jobs

Infrastructure Support Manager Remote/Hybrid options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future-proof the EMEA Service Desk model. Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented Outstanding communication skills Flexible, adaptable, and driven Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Software Support Coordinator Bridgwater (Office Based) 28,000 - 35,000 + Development + Extensive Training An excellent opportunity awaits a customer and IT-minded professional to join an established IT solutions provider in a role offering great variety, strong development, and extensive training opportunities. This company is a well-established IT services business providing technology solutions and support services to SME businesses across England. In this role, you will bridge the gap between clients and technical teams by providing pre-sales technical and post-sales IT implementation support. You will ensure troubleshooting, systems configuration, and user training are completed effectively based on a strong understanding of each client's technical and business needs. Training includes IT systems and software such as PowerBI and SQL, as well as project management certifications such as Prince2. This role is based on-site in Bridgwater, Monday to Friday. The ideal candidate will have a strong understanding of SMEs and the IT and business challenges they face. You will be IT proficient, coming from IT Support or IT Engineering backgrounds and looking for a more client-facing role, or a client-focused person looking to move into a more IT or software support-focused position with long-term development and progression. This is a fantastic opportunity to join an established IT solutions provider in a client-facing IT role offering great development, training, and long-term growth. The Role: Support SME clients with software implementation - from pre-sales demos through to configuration, training, and troubleshooting Act as the bridge between clients and technical teams Client-focused, technical IT position with strong training and development opportunities Office-based in Bridgwater, Monday to Friday, with overtime opportunities The Person: IT or software systems proficient, looking for a client-focused technical role Good understanding of SME IT and business challenges Confident written and verbal communicator Keen to progress and develop in IT solutions and support Within commutable distance to Bridgwater, with full UK right to work Reference Number: BBBH (phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Marcel Cerek at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.

Your new company We are working in an exclusive capacity with a leading organisation undergoing significant digital transformation and expansion. With Azure migration on the horizon and a strong focus on modernising IT services, this is an exciting time to join a forward-thinking team that values continuous improvement and professional development. Your new role As an IT Support Analyst, you will be part of a collaborative Service Desk team providing first-line technical support to users across a distributed environment. You'll handle incidents and service requests, troubleshoot issues, and aim for first-call resolution wherever possible. The role also involves asset management, software licencing, and supporting IT projects such as device refresh and provisioning. Occasional travel between sites may be required, so a driving licence is essential. What you'll need to succeed At least 2 years' experience in IT support or a similar role Strong knowledge of Microsoft operating systems and Office 365 Familiarity with ITIL v4 principles Excellent troubleshooting and customer service skills Ability to work independently and as part of a team Eligibility for BPSS and SC clearance (British passport required) A proactive, "switched-on" approach and willingness to learn Full UK driving licence Desirable: Experience with Halo Service Management tool, Microsoft Endpoint Configuration Manager (SCCM/MECM), and InTune. What you'll get in return Competitive salary starting at 32,000 with scope to progress to 35,000 Exposure to digital transformation projects and Azure migration Professional development opportunities and ITIL-aligned processes A supportive team environment with a focus on growth and improvement What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Support Analyst Chester - Onsite Rate: £130 Outside IR35 Duration: Up to 12 months Khuda Technology are looking for an experienced IT Support Analyst to join a busy onsite team in Chester. You ll be the go-to person for technical support, troubleshooting, and keeping users productive across a Windows 10 Enterprise environment. Requirement: • Handling support queries via phone, email, and Service Manager • Troubleshooting and resolving IT issues across desktops, laptops, servers and software • Installing, configuring and repairing Windows 10 devices and client applications • Supporting users with access, applications, printing and network services • Managing network storage, LAN/WAN-related tasks and escalating where needed • Deploying software, applying patches, and maintaining system security • Supporting starters/leavers onboarding/offboarding • Providing user guidance and training • Visiting local offices to deliver hands-on support Skills: • Strong communication skills (phone and written) • Experience in a professional environment • Confident supporting users with varying technical levels • Hands-on experience with Windows 10 Enterprise, Windows Server, AD and O365 • Good understanding of IT security policies • Solid troubleshooting skills and ability to prioritise workload • Knowledge of LAN/WAN, virtualisation, wireless networks and AV equipment If you're a proactive, customer-focused IT Support Analyst ready to hit the ground running, we'd love to hear from you.

We're looking for a motivated IT Support Engineer to join a thriving company in a time of growth. You'll support the day-to-day IT operations and projects across the business. Additional Info: Familiarity across Azure and Cybersecurity is highly desirable. The role is hybrid working - 1 day per week work from home. Due to the location - a driving license / car is essential Key responsibilities: Act as the 'Go-to' person for an IT Support related needs within the business. Proficient within a Microsoft environment - AD, Exchange etc. Maintain and enhance security processes, supporting ISO 27001 compliance. Work on Azure and cloud-based projects. Manage hardware and software assets. Support IT projects and contribute to system improvements. Requirements: Proven IT support experience in a similar role - including Hardware, Software & customer facing support. Familiarity with Microsoft Azure and cybersecurity best practice. Strong organisational and communication skills. Proactive, detail-oriented, and able to manage multiple priorities. Please apply direct to this advert or email your CV to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Digital & CRM Support Officer I am very proud to be working with a truly fantastic organisation that helps local businesses belong, connect, and grow and has been doing so for well over 100 years. If you're someone who thrives on innovation, teamwork, and making a real difference, you'll fit right in. Hanley Fulltime; Monday- Friday 9am - 5pm Driver's licence and own vehicle required The Role As the Digital & CRM Support Officer, you will play a key role in maintaining and developing the organisations CRM system and supporting wider digital systems. You'll be a go-to expert for CRM management, data quality, and system optimisation, ensuring our staff and members enjoy a seamless digital experience. Alongside CRM work, you'll provide essential IT coordination and first-line technical support across the organisation. Key Responsibilities include: Manage day-to-day operations of the CRM, including administration behind user accounts, access levels, and permissions. Maintain accurate, standardised records; run duplicate checks and data cleansing tasks, ensuring excellent data quality. Create insightful reports and dashboards for management and departmental use. Assist with automation and process improvement. Produce short "how-to" guides and support staff with CRM and system use Support with system development, testing and implementing new features or integrations. Liaise with external IT support; resolve user issues (passwords, printers, M365, connectivity, etc.). Onboarding and setting up new staff accounts, devices, and permissions; maintain asset registers and hardware stock. Help with digital events, by providing on-site assistance with AV setup, screensharing, and webinar technology. Promote good digital security practices and support phishing awareness campaigns. Provide cover for the Team Leader during absences and support the wider team as needed. Requirements To be successfully considered for thCRm & Digital Support Officer position who enjoys solving problems, improving systems, and helping colleagues get the best from technology: this is a varied and hands-on role. As the CRM & Digital Support Officer, you will bring strong digital and CRM experience, a proactive mindset, and a passion for supporting people with technology. You'll be confident working both independently and collaboratively in a busy, fast-paced environment. You will have: Minimum 3 GCSEs (or equivalent), including English and Maths Proven experience administering CRM systems Experience providing first-line IT support (Windows / Microsoft 365) Strong data accuracy and Excel skills Excellent communication, organisation, and problem-solving abilities A professional, friendly, and customer-focused approach Ability to prioritise workloads and meet deadlines Flexible and adaptable; willing to occasionally work evenings/weekends for events Additional Information: Company pension Cycle to work scheme Flexitime Free flu jabs Free parking Health & wellbeing programme On-site parking Paid volunteer time You'll be joining a forward-thinking, values-driven organisation that genuinely cares about its people and community. Expect variety, professional development, and the chance to make a real impact. To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you regarding any other suitable vacancies.

Position: I.T Technician (6-month FTC) Location: Henfield Salary: 31,000 - 35,000 per annum. I.T Technician required for a well-established civil engineering contractor based in Henfield. This position is mainly on site so candidates will need to live within a commutable distance of Henfield. Role Overview Handle daily support tickets covering hardware, software and user queries Work independently to diagnose and resolve issues escalating to the parent company, software vendor or in-house subject matter expert where required Build and configure Windows laptops using the approved image Support and manage Android smartphones using the company MDM Maintain inventory of devices, SIM cards and spare equipment Support onboarding and leaver processes by preparing equipment accounts access and documentation Maintain local office technology including copiers, badge printers, meeting room AV equipment and door entry systems Support the setup of approximately five temporary site offices each year including connectivity using Starlink units preparing laptops, printers and mobile devices and working with third party installers when needed. Travel to other offices or sites as required, usually around once per month Job Requirements Experience in a first- or second-line IT support role Good understanding of networking including IP addressing, patching, connectivity and working with network specialists Strong troubleshooting skills with the ability to work independently Experience with Windows laptops, Microsoft 365, Android devices and common business applications Confident documenting systems, writing clear instructions and recording configuration details Full driving license Access to a car for work related travel Business use car insurance Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Salary: £25,500.00-£27,500.00 per year, OTE £29,000 to £33,000 + Car & Fuel Card Job Description: Do you want to join an exciting company, which is expanding quickly and looking for the right people to come and join our team? Somewhere where we develop individuals to be the best they can be and help them along their career path? In that case you'd be a great fit for Barron McCann. We are an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Technicians & Field Service Engineers. As a member of our team, you will be based in the field covering the Derby area, and benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional company benefits and overtime. As a Field Service Engineer, you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Field Service Engineer responsibilities will include: Repair, service and installation of various IT hardware/ EPoS systems Planned and regular maintenance of all on-site equipment. Provide support and training to Customer as and when required. Provide exemplary levels of customer service The ideal candidate will have: Experience in a field-based customer service engineering role, ideally in the Retail, Hospitality or Leisure industry. Excellent communication skills (written and verbal) Experience and knowledge of maintaining and installing EPoS equipment PC literate (all MS Office suite) and aptitude to pick up new software packages quickly. Due to the nature of this role, it is essential that applicants have a full UK driver s license. Job Types: Full-time, Permanent Benefits: Company car Licence/Certification: Driving Licence (required)

IT Support Analyst - 1st & 2nd Line Support 12 Month Fixed Term Contract - possible conversion to a Permanent role £38k - £40k + 14% Bonus Location: Hybrid - Hounslow - 4 Days Onsite Must be Eligible to work in the UK - Cannot provide sponsorship Leading global manufacturer is seeking to secure an IT Helpdesk Support Analyst. The role will focus on providing 1st Line & 2nd Line IT Support. Will act as the First Point of Contact for IT Support issues - so must be happy to manage 1st Line & 2nd Line Tickets. Will support approximately 700 end users across UK, Ireland & Netherlands. Role: 1st & 2nd Line Support experience - diagnosing issues & delivering effective resolutions. Support users across the - UK, Ireland & Netherlands. Provide IT Support via phone, email, face-to-face & remote tools. IT Service Delivery, Systems Support & IT Project-based work. Log, prioritise & manage Incidents & Requests in ServiceNow. Install, configure & support Desktops, Laptops, Smartphones & Tablets. Troubleshoot issues by analysing root causes & evaluating options. Support a wide range of networked peripherals - Printers, Audio Visual kit, Mobile Devices. Maintain documentation & user guides. Support onboarding of new starters including IT inductions. Assist with IT project-based technical activities. Experience Required: IT Support - 1st & 2nd Line Support - happy to deal with 1st Line Tickets. Act as the first point of contact for IT issues. Windows 10/11. Microsoft 365. MDM - Intune. Apple iOS & Android support. Active Directory & Azure AD - password resets, permissions, mailbox management etc Support Desktop Applications. Networked Peripherals - Printers, AV kit, Mobile Devices. Understanding of Networking principles - DHCP, DNS - to 1st Line Level. Hardware & Software troubleshooting. Clear, confident communication skills - across all levels. Strong problem-solving ability & attention to detail. Ability to work under pressure - manage workloads & take full ownership of Tickets - manage escalations. Approachable, customer-focused attitude with a passion for technology. Ability to work independently as well as part of a small IT Support team. Collaborative approach to teamwork. Benefits: 14% Annual Bonus / Pension & Life Cover / Company Discounts / Training & Development Birthday Day Off / Opportunity to convert to a Permanent role after 12 Months.

1st Line Support 6-Month Contract Hybrid - Liverpool VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line / Service Desk Support in a Windows / Microsoft environment. Windows 10/ Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Mix of remote & deskside support - including working on a tech bar Good customer service skills Experience with iManage or Bomgar ( desirable) Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months contract with view to extend Rate: £130 - £140 per day Working hours: 37.5 hours per week Monday - Friday IR35 status: Inside IR35 Location: Hybrid, one day per week in Liverpool Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.

Join the front line of IT support where your expertise keeps users productive and the business moving. Our Client has a requirement for a 2nd Line Service Desk Technician , who will be required to work on a contract basis in Warrington . Role Purpose: Our Client is seeking a professional and customer-oriented Second-Line IT Support Technician to deliver reliable on-site technical support to end-users. The postholder will serve as the primary local IT presence, ensuring the continuity and efficiency of day-to-day technology operations through effective issue resolution, equipment maintenance, and user assistance. This position requires strong analytical and problem-solving capabilities, clear and confident communication skills, and a commitment to providing a high standard of service. The successful candidate will contribute to a positive and collaborative working environment while supporting colleagues in achieving operational effectiveness. Job Role Responsibilities: General End-User IT Support Provide first-line technical support to end-users via ticketing system, drop-ins, and scheduled Tech Bars Diagnose and resolve hardware and software issues, including device swap-outs Deliver technical training and education to end-users during Tech Bar sessions Provide VIP support to key stakeholders. Technical Troubleshooting End User Compute (EUC), Networking, Applications, Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Act as local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control / building management system (BMS) Manage stock inventory of IT equipment General ticket management, ensuring all tickets are dealt with in a timely and professional manner Service Improvement and Collaboration: Proactively suggest and implement service improvements Participate in the Business Relationship Management function Experience / Skills / Knowledge / Qualifications: Experience with IT ticketing systems Basic networking knowledge Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, particularly Microsoft Azure Strong Microsoft 365 (inc. Office 365) skills and experience Experience with Video Conferencing and telephony systems. Willingness to undertake funded and self-paced training, to enhance skills & experience Excellent customer service and communication skills Strong problem-solving and troubleshooting abilities Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a 2nd Line Service Desk Technician looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Job Overview: This role provides essential first-line IT support, ensuring day-to-day systems operate efficiently with minimal disruption. You will be the main point of contact for all technical queries and support requests, offering assistance both on-site and remotely. Key Responsibilities: Serve as the first point of contact for all helpdesk queries and incidents via face-to-face support, phone, and email. Install, configure, procure, and maintain desktop and laptop computers. Resolve technical issues and service requests using the internal helpdesk system. Maintain an up-to-date inventory of hardware and software, ensuring all applications are approved and correctly licensed. Provide support for telephony systems, audio-visual equipment, projectors, and video conferencing technology. Liaise with external IT service providers and vendors when needed. Skills & Competencies: Strong experience supporting Windows-based desktops and servers. Confident using Windows Desktop (Enterprise), Microsoft Office, and Google Workspace. Excellent diagnostic and problem-solving skills. Previous experience using ticketing/helpdesk tools and familiarity with ITIL practices. Basic understanding of networking principles including TCP/IP, DNS, and DHCP. Ability to communicate technical information clearly to users at all levels. Desirable Experience: Windows Server administration Firewalls (Checkpoint, Palo Alto) Active Directory Telephony systems IT security practices Virtualisation (VMware) Mobile Device Management (MDM) platforms Mobile operating system support (iOS and Android)

As a global leader in label and packaging finishing systems, this organisation specialises in high-performance converting solutions for self-adhesive labels, shrink sleeves and flexible packaging. Through advanced print-finishing and automation technology, it supports product development, short-run production and large-scale manufacturing across packaging, logistics, pharmaceuticals and consumer goods. Renowned for precision engineering, bespoke system integration and outstanding service, the business continues to drive innovation in finishing automation and materials conversion; delivering reliable, high-quality solutions to customers worldwide. Lead Control Systems Engineer Competitive Salary + Healthcare Package, Company Pension Scheme 8% DIS, 33 days holiday including stats, Annual Bonus Yorkshire - With Hybrid Working. Ref: 25008 You will lead the Electrical Engineering and Software development of automated machines, ensuring the delivery of robust, compliant and high-quality automation solutions. Develop and maintain robust processes to ensure the timely release of all product definitions, including engineering models, drawings, BOMs and software. Collaborate closely with customers, suppliers and internal teams: Sales, Drawing Office, Manufacturing and Purchasing; to gather requirements and ensure on-time product releases. Lead the design and implementation of electrical and software solutions that meet customer specifications and performance expectations. Provide technical support and guidance to Production and Service teams on electrical and software-related issues. Implement and maintain management systems that ensure machinery complies with all relevant industry standards, legislation and regulatory requirements. The successful candidate will have experience coordinating or working within cross-functional teams, including software, electrical, manufacturing and service departments. They will be a confident communicator, highly organised, and committed to continuous improvement in all aspects of their work. A qualification in Electrical, Electronic or Control Systems Engineering (HNC/HND/Degree or equivalent). Proven experience working within automation, machinery or industrial engineering environments. Strong technical knowledge of PLC, HMI and motion control systems (e.g. Siemens, Allen Bradley, Beckhoff). An excellent understanding of electrical design, control panel layouts and systems integration principles. Experience managing engineering projects from concept through to delivery, ensuring compliance with relevant industry standards and safety regulations. An analytical, proactive mindset, with a strong commitment to continuous improvement and effective problem-solving. This is an exceptional opportunity to step into a pivotal leadership role. You will elevate your already strong automation design and development skills by leading a talented, close-knit team focused on the research and development of market-leading machinery for a truly global marketplace. With manufacturing facilities across Europe and a robust, forward-thinking strategy, this dynamic and resilient organisation is experiencing sustained growth, supported by a full order book. It s an ideal time to join a business with stability, ambition and a clear vision for continued innovation. For further information call Sharon Hill on: (phone number removed) or (phone number removed). AE1

Hours: 16 per week (Term Time only) Location: The Forum School - Blandford Forum, Dorset Salary: Gross annual salary of £9,261 A fantastic opportunity has arisen for an ICT Technician who will assist in the delivery of first line IT support throughout the school. The successful candidate will be responsible for the general maintenance of defined computer, audio-visual and other communication equipment and for the resolution of identified technical problems. The role will also involve general tasks which promote the use of ICT across the curriculum. The ideal candidate will have excellent interpersonal, communication and technical skills together with the ability to work accurately under pressure. A good general education, computer literacy and a 'can do' attitude is required along with the ability to work well in a team. Prior experience in an IT role is desirable. Benefits of working with us: A gross annual salary of £9261 - Term Time role Access to a wide range of free online courses for all staff on a variety of topics for self-development of your career Stakeholder pension Annual employee awards evening Employee recognition schemes Career progression within the company CareTech Foundation - Opportunity to apply for family and friend's grants About Us: The Forum School is a 52-week residential specialist school, nestled within 28 acres of the stunning Dorset countryside. We are dedicated to providing quality therapeutic care and education to young people with Autism, severe learning difficulties, challenging behaviour, and complex needs. The young people we educate and care for come to us with a diverse range of needs and challenges. Our mission is to help them build hope, confidence, knowledge, and skills to unlock their potential. Successful candidates will have to meet the person specification in order to be offered this post. Cambian is committed to Safeguarding and protecting the young people and service users within our care. All candidates will be subject to an enhanced DBS check and reference checks. Cambian is an equal opportunities employer. Cambian will conduct online searches for shortlisted candidates. This check will be part of a safeguarding check, and the search will be purely based on whether an individual is suitable to work with children. As care must be taken to avoid unconscious bias and any risk of discrimination a person who will not be on the appointment panel will conduct the search and will only share information if and when findings are relevant and of concern. Join us at The Forum School and make a meaningful impact in the lives of young people with special needs. Apply today to embark on this rewarding journey!

Here at Ruby Energy, we have an exciting position available for a IT Support Engineer to join our dynamic team based within our offices in Fleetwood Lancashire The IT Support Engineer (1st and 2nd Line Support) is responsible for providing effective and efficient IT support to all end-users within the organisation. This role focuses on desktop services within a full Microsoft environment, including Microsoft 365 (M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand and competing priorities Please note this is a full time onsite role in Fleetwood Lancashire and the ideal candidate must be able to commute on site daily Benefits: Working hours - Monday to Friday Clear Career Progression Pathways In-House Learning & Development Team Buy & Sell Annual Leave Scheme Company Pension Continuous Training & Skill-Building Referral program Free onsite parking Employee Assistance Programme (EAP) Career development Employee Recognition Incentives Company events Monthly dress down days Tea & coffee facilities & On-site Canteen Local discounts / benefits Early Finish Fridays Main Responsibilities (but not limited to): Desktop Support: Provide 1st and 2nd line support for desktop services within a Microsoft environment. Manage and troubleshoot issues related to Microsoft 365 applications and services. Perform IMAC activities for hardware and software installations, moves, adds, and changes. Ensure all desktop services are operating effectively and efficiently. Incident Management: Log, categorise, and prioritise incidents in the IT service management system. Resolve incidents in a timely manner, ensuring minimal disruption to end-users. Escalate complex incidents to higher-level support teams when necessary. Follow up with end-users to ensure incidents are resolved to their satisfaction. Service Request Fulfilment: Process and fulfil service requests from end-users promptly and efficiently. Maintain accurate records of service requests and their fulfilment status. Ensure that all service requests comply with established policies and procedures. Problem Management: Assist with the identification and resolution of recurring incidents and problems. Contribute to root cause analysis and the development of permanent solutions. Maintain documentation of known issues and solutions for future reference. Customer Service: Provide excellent customer service to all end-users, maintaining a positive and helpful attitude. Communicate technical information to end-users in a clear and understandable manner. Educate end-users on IT policies, procedures, and best practices. Process and Policy Compliance: Follow established IT processes, procedures, and policies at all times. Contribute to the continuous improvement of IT support processes and procedures. Ensure compliance with organizational security policies and guidelines. Quality Improvement: Continuously seek ways to improve the quality of IT support services. Participate in training and development activities to enhance technical skills and knowledge. Provide feedback and suggestions to the IT Service Desk Manager for service improvement. Take key roles in projects and continual service improvement work. Lead on specific change work as requested by Senior managers Requirements to be considered: Proven experience in a 1st and 2nd line IT support role. Strong knowledge of Microsoft 365 and desktop services in a Microsoft environment. Excellent troubleshooting and problem-solving skills. Familiarity with IT service management frameworks and tools (e.g., ITIL, ServiceNow). Ability to manage multiple tasks and priorities in a busy environment. Strong customer service orientation with a positive and proactive attitude. Excellent communication skills, both verbal and written. Ability to work effectively as part of a team and independently Our Journey Launched in 2002, we're experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence. The Ruby Way Ruby's values are at the heart of everything we do: Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service. Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding Committed: We use innovative solutions to improve our services and always stick to our word. We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs. Investing in the Ruby Community We are committed to fairness, transparency, honesty, and professionalism. By heavily investing in our people, processes, and systems, we continuously improve our customer engagement and service offerings. What you need to do now If you would love to join us as our new IT Support Engineer, we encourage you to apply now! Be part of our bright future and talk to Ruby today!

1st Line Support Analyst - 12-Month FTC (Likely to Go Permanent) Southampton | £22,000-£24,000 | Full-time, Onsite (5 days/week) We're looking for a personable and proactive 1st Line Support Analyst to join a growing technology team in Southampton. This is a 12-month fixed-term contract with a strong likelihood of becoming permanent. What you'll be doing Acting as the first point of contact for IT support queries (phone, email and walk-ups) Troubleshooting issues across Microsoft 365, Entra/Azure AD, Windows 10/11 , and core desktop applications Managing tickets, escalating where needed and keeping users updated Setting up new starters, accounts and basic access permissions Delivering excellent customer service to internal users What we're looking for Experience in 1st Line/Service Desk/Helpdesk support Confident working with the Microsoft stack (M365, Active Directory/Azure AD/Entra) Great communication skills and a positive, user-focused approach Someone who enjoys being on-site, learning and getting stuck in Why apply? FTC with a strong chance of going permanent Stable, friendly environment with lots to learn Clear progression into 2nd Line over time If you're looking for hands-on experience, solid training and a path into long-term IT support, apply now or message me directly for more info. RSG Plc is acting as an Employment Agency in relation to this vacancy.

We are looking for two motivated IT Analysts to join our dynamic IT team as a key member, working closely with the IT Systems Manager to maintain and enhance our extensive technology environment. One will be based at our Sloane Square site, whilst the other at our Regent's Park site. Serving approximately 750 users-both staff and students-our large site includes a well-developed network of over 500 computers, 30 printers, 75 VOIP phones, and 40 classrooms equipped with large screens. You'll engage with global cutting-edge technologies, collaborate with a skilled in-house IT team, and work closely with IT teams across the trust to support AV infrastructure, manage conference setups, and provide technical assistance for events on and off campus. You'll also enjoy access to LinkedIn Learning, where thousands of expert-led online courses can help you expand your technical expertise, explore new interests, and advance your career. Key responsibilities: Ensure the safety, security, and integrity of all IT systems used across the school. Provide IT support to all users, investigating and diagnosing IT faults and problems including hardware, software and network performance issues. Identify causes and provide or seek out solutions. This includes escalation to support contractors where required. Keep accurate and timely records within the IT Service Desk, making sure that the end user always receives feedback on the progress of faults and changes. Assess incoming incidents and prioritise work according to timescales and processes. Escalate technical issues to the IT Systems Administrator or Systems Manager in the event that the issue cannot be resolved in a timely manner; if the issue involves a specialised appliance e.g. firewall; or if it impacts your ability to complete tasks or meet specific objectives. Install and configure networked and cloud-connected Windows PCs, laptops, and peripherals such as printers. Manage user accounts, permissions, and passwords. Set up IT and AV equipment for assemblies, events, and conferences as required. Produce and maintain clear, concise documentation and user guides to support staff and students, contributing to a comprehensive IT knowledge base. Provide additional end-user support as needed and engage in training to develop key skills. Assist with maintaining the IT asset register and perform daily/weekly/monthly checks as directed. Mention providing remote assistance when appropriate, helping staff and students across the school trust or multiple sites as needed. Providing stock control and procurement assistance. Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems. Maintain satisfactory standards of safety and security in relation to computer rooms and equipment. Undertake any other relevant duties as may reasonably be requested by your line manager. The postholder must: Collaborate well with others to achieve high standards of end user satisfaction. Understand the need to adapt your style to suit the end user, and to communicate in a clear and confident manner. Demonstrate a proactive approach in building relationships with others. Show experience resolving issues related to Microsoft 365, Windows, iOS, Andriod, printers, print management, connectivity, wireless/LAN, email, network security and school-based applications, as well as Active Directory. Use logical problem-solving methods and coordinate information effectively to support the technical team. Provide excellent customer service and maintain a professional approach to IT support. Maintain a good standard of written and oral communication. Work effectively within a team environment, both taking direction from and supporting other colleagues. Please make it clear in your application if you are applying for both roles, or just one. For further information and to apply, please visit our website. Closing date: 8.00am on Monday 8th December 2025. Early application is advised. The school reserves the right to appoint at any stage.

IT Manager (Part-Time) - Harrogate circa £18.00 per hour 16 hours per week (flex days) We are working with Harrogate Neighbours , a not-for-profit organisation dedicated to providing care and support in the community, to recruit a part-time IT Manager . This is a fantastic opportunity for an experienced IT professional to play a pivotal role in managing and developing IT systems across the organisation. Working 16 hours per week, with flexibility on how those hours are delivered, this role ensures that Harrogate Neighbours has robust IT infrastructure, effective cyber security, and compliant data management practices. As IT Manager, you will oversee IT operations on a day-to-day basis, act as the main contact for their external IT support provider, and lead the implementation of new systems to ensure staff have the tools and confidence to perform their roles effectively. Key Responsibilities: Ensure safe, effective, and compliant IT systems across the organisation. Act as the Data Protection Officer (DPO), ensuring GDPR compliance. Support the Director of Finance, IT & Compliance to develop and deliver IT strategy. Manage the performance of the external IT provider to ensure value-for-money service. Oversee applications, including subscriptions, licensing, and incident management. Specify and procure IT hardware such as laptops, phones, tablets, and printers. Ensure cyber security best practice is in place. Contribute to IT budget setting and manage expenditure effectively. About You: Qualified to NVQ Level 5 or above in IT, or 5+ years' experience in a comparable role. Strong knowledge of business IT systems, cybersecurity, and GDPR. Experience supporting IT across multiple sites. Skilled in managing IT providers, subscriptions, and licensing. Excellent organisational and communication skills. Ability to work autonomously and collaboratively across teams. Previous DPO experience is desirable. Benefits include: Free on-site parking Paid lunch break - lunch provided free of charge Group and 1-to-1 wellbeing sessions Long service recognition Referral bonuses Uniform provided Access to WPA healthcare plan Blue Light Card with high street discounts Next Steps: If you are a proactive IT professional with strong technical expertise and the ability to drive improvements, we would love to hear from you. Please apply with your CV outlining your suitability for the role. By applying for this role, you are giving consent for your CV to be processed by Key Appointments for recruitment purposes. Our full Privacy Policy is available at key-appointments.

As an Internet Security Support Engineer, you won't just be maintaining systems; you will be a foundational member of the team helping to shape the future direction of our support offering and our business. If you want a role where your technical input directly impacts company strategy, this is it. Your Future Pathway: Growth and Specialisation We believe in rewarding expertise and ambition. Success in this role will open two primary pathways as NetThreat Ltd grows: Technical Specialist: Continue to deepen your technical expertise, potentially moving into higher-tier support, implementation, or security architecture. Pre-Sales Engineer: Leverage your product knowledge and communication skills to focus on the commercial side, providing key technical support to the sales team and owning product demonstrations. Investment in Your Skills: We are fully committed to your professional development: We will cover the cost of relevant vendor certifications . We can allow dedicated study time during office hours to help you achieve your professional goals. We also can provide in-house training where appropriate. The Role: Go-To Technical Expert & Strategic Partner The Internet Security Support Engineer is the technical backbone of NetThreat Ltd. You will be the organisation's primary technical expert, providing essential support across the entire customer lifecycle. You will report directly to the Operations Manager . Key Responsibilities: Customer Support: Provide critical Tier 1/2 technical support to our customers, troubleshooting network security issues and providing configuration support and guidance. Technical Authority: Act as the internal "go-to" technical resource, helping the wider team understand and address security challenges. Pre- and Post-Sales Support: Assist the sales team by providing technical validation, product insight, and expert demonstrations. Security Focus: Manage and support essential security infrastructure, focusing primarily on key firewall technologies. Service Shaping: Work directly with management to evaluate, refine, and improve our customer support processes as we scale our MSSP offering. Schedule and Remote Work Note: This is a fully remote position. The standard working week is 35 hours . While the role promotes excellent work-life balance, please note there may be an occasional requirement for work outside of normal business hours for critical maintenance or projects, which will always be agreed upon in advance with your manager. The successful candidate must be self-motivated, highly organised, and comfortable working independently. What You Need to Succeed Essential Skills: Experience: Minimum of 2 years experience in a Technical Support or IT support role. Networking Expertise: Solid, demonstrable experience in general networking concepts, including routing, switching, and VLAN configuration . Firewall Fundamentals: Essential experience in managing, configuring, or supporting firewall appliances. Communication: Strong written and verbal communication skills are critical for effective customer interaction and internal knowledge sharing. Work Ethic: Proven ability to work autonomously, manage priorities effectively, and maintain a high level of self-motivation in a remote environment. Desired Skills: Vendor Expertise: Hands-on experience or certifications with our primary firewall vendors, SonicWall and WatchGuard . (Training will be provided, but this is a significant advantage). Wider Security Knowledge: Familiarity with other areas of the internet security industry (e.g., Endpoint Detection and Response, VPNs, or ZTNA). Location: FULLY REMOTE (UK Based) Salary: £35,000 - £42,000 (Depending on Experience) About us For over 20 years , NetThreat has been a trusted leader in internet security, maintaining a respected and top-tier partner status with our primary vendors. We are now leveraging this deep-rooted expertise as we transition into a dedicated Managed Security Services Provider (MSSP) . This isn't just a name change - it's a fundamental commitment to providing proactive, managed defence for our clients. NetThreat Ltd is on an exciting and pivotal mission: to make robust cybersecurity accessible and effective for Small and Medium Enterprises (SMEs). Join the Journey: Apply here and shape the future of SME Cybersecurity

Desktop Support Engineer (Part Time) Term 6 Months Hourly Rate: 35 per hour, 22.2 hours per week Part-Time (Tuesday, Wednesday and Thursday) Location: Somerset (On Site) Role Summary- In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth. Responsibilities: Serving new commercial sites (customer sites) in regard of network installation and site connectivity. Supporting commercial sites in their needs in regard of workplace support and IT issues. Providing IT and workplace support to ARABELLE SOLUTIONS's locations in a specific region Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues. Respond to issues over the phone, via email, in person, or through online chats Determine the best troubleshooting solutions or processes based on the issue and details provided by customer Walk customers through troubleshooting and problem-solving processes Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence and physical connectivity. Maintain/resolve all open incidents/tasks within ticket queue in a timely manner. Partner with Digital Workplace Solutions Team on new technology introduction projects to ensure the campus is prepared to deploy and support the new solutions. Onsite hands and eyes support for other IT teams. Ensure all business policies and standards related to client services and IT security and compliance are being met. Deliver a customer service approach for IT support issues for Corporate and on-site clients, using any available and approved tools and resources. Analyse and resolve complex hardware and software issues. Be a resource and guidance for customers with regards to Digital Workplace Team policies and procedures. Establish working relationships with customers. Identify and resolve problems, applying knowledge in complex, difficult or stressful situations. Communicate, orally and in writing, technical information to audiences at all levels of the organization Be a participative member of various teams. Perform all other duties as specified by leadership team. Qualifications: Bachelor's degree in computer science, Information Management or other technical / IT field OR a Minimum 1 years of relevant IT work experience. Minimum 1 years of experience with client (PC) technologies and support services. Eligibility Requirements: Legal authorization to work in the European Union or specific country is required. Our client will not sponsor individuals for employment visas, now or in the future, for this job. Must be willing to work abroad - out of the standard office - e.g. on customer / commercial site or different location in the local region. Technical Expertise: Different OS like Windows 10 and 11 / MAC OS Microsoft Teams / unified communications technologies AV Cisco Telepresence equipment Local Network infrastructure management (switches, firewalls,) Servers' administration basic knowledges Management of small projects Business Acumen: Experience in mission critical IT operations support environments Ability to effectively interface with all levels of the organization and external customers Experience working in a global organization Personal Attributes: Strong problem-solving and analytical skills Openness to learning new technologies Strong listening skills Ability to manage multiple, simultaneous tasks, client relationships and expectations Excellent written and oral communication skills Patience and interpersonal skills to successfully help all clients Strong team player - collaborates well with others to solve problems and actively incorporates Effective problem identification and solution skills Proven analytical and organizational ability High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment Customer service focused Proactive attitude to anticipate business needs and risks Capacity to propose innovative technical solutions

2nd / 3rd Line Team Leader Up to 50,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you an experienced IT Team Leader with a strong 3rd line technical background? Do you have proven leadership experience within IT support or service delivery, ideally in an MSP environment? Would you like to work somewhere that values collaboration, quality service, and continual improvement? If so, this could be an excellent opportunity. The Role As 2nd / 3rd Line Team Leader, you will lead a skilled team of engineers, balancing hands-on technical work with people leadership. Around two-thirds of your time will be spent resolving complex technical issues across Microsoft, networking, cloud, and cybersecurity technologies and the remainder focused on mentoring, process improvement, and driving service excellence. You will be the go-to escalation point for your team, ensuring tickets are resolved efficiently, root causes are addressed, and knowledge is shared to build capability across the service desk. This role is ideal for someone who enjoys leading from the front solving technical challenges while inspiring others to deliver their best. What You Will Be Doing Lead and Inspire Manage, coach, and develop your engineers through regular 1-2-1s and ongoing feedback. Create a positive, collaborative team culture where everyone can thrive. Set clear goals, monitor performance, and drive continuous improvement. Be the Go-To Expert Provide hands-on support for complex 2nd and 3rd line escalations. Troubleshoot across servers, networks, cloud platforms, and security systems. Lead root cause analysis and ensure documentation and learning are shared across the team. Champion Service Excellence Identify opportunities to optimise, automate, and enhance service delivery. Maintain focus on SLAs, KPIs, and customer satisfaction. Deputise for the Service Delivery Manager when required and represent the team on client site visits. What We Are Looking For Proven leadership experience in IT support or service delivery, ideally within managed services or an MSP. Strong 3rd line technical background across Microsoft infrastructure, networking, cloud, and cybersecurity. Calm, structured approach to troubleshooting and escalation management. Excellent communicator with strong stakeholder management skills. Experience working to SLAs, KPIs, and driving service improvements. Certifications such as Microsoft, Cisco, or ITIL would be beneficial, but not essential. Technical Toolkit Microsoft: Windows OS, Office 365, Active Directory, Server OS, VMware / Hyper-V. Networking & Security: TCP/IP, DNS, DHCP, VPNs, routers, switches, firewalls (WatchGuard ideal). Cloud & Cybersecurity: backup, antivirus, email security solutions. Strong understanding of ITIL principles and service management tools. Why Join? You will be joining a progressive MSP that invests in its people, encourages professional growth, and values service excellence. This is a genuine opportunity to combine hands-on technical depth with leadership responsibility shaping how the service desk operates while continuing to grow your own skills and experience. Interested? Apply today or get in touch for a confidential chat we would love to tell you more about the team and the opportunity.

Technical Manager - MSP Services Salary: 45,000 - 65,000 per annum, dependent on experience Contract Type: Permanent, Full-Time Overview An exciting opportunity has arisen for an experienced Technical Manager to join a well-established Managed Services Provider (MSP) based in Birmingham. Reporting to the Operations Lead, the Technical Manager will oversee both the Technical Support and Technical Projects teams, driving service delivery, operational excellence, and client satisfaction. This is a key leadership position for someone with a strong MSP background who enjoys combining hands-on technical expertise with team management and strategic input. The Role As the Technical Manager , you will: Lead, mentor, and develop the Technical Support and Technical Projects teams. Act as the senior technical escalation point for complex IT issues. Manage team workloads and ensure SLAs and project deadlines are met. Drive operational efficiency through continuous improvement initiatives. Build strong client relationships and represent the technical team in meetings. Collaborate closely with Operations, Sales, and Account Management to align service delivery with business goals. Contribute to the ongoing development of internal processes, tools, and service standards. Skills and Experience Required Proven experience in a Technical Manager, IT Manager, or similar leadership role within a Managed Services Provider (MSP). Strong technical knowledge across Microsoft 365, Azure, networking, virtualisation, and RMM/PSA tools. Experience managing or overseeing an IT support desk and/or technical project team. Excellent communication and client-facing skills. Demonstrable experience improving operational processes and service efficiency. Desirable Skills ITIL, PRINCE2, or other management/technical certifications. Experience with ConnectWise, Autotask, or similar MSP software. Awareness of cybersecurity best practices within managed service environments. If you're an experienced Technical Manager looking to take ownership of technical operations and help drive growth and efficiency within a successful MSP, we'd love to hear from you.

This is a fantastic chance to step into a role where what you do genuinely makes a difference to people s day. As an IT Support Technician, you ll be the first-person clients turn to when something stops working and the one who gets them moving again with confidence and clarity. What s in it for you Join a small, welcoming team where you ll be supported as you learn and develop Build hands-on experience across a wide mix of technologies Gain exposure to wider industry networks and events Real opportunities to grow your career as your skills expand What you ll be getting stuck into as an IT Support Technician Logging incoming technical queries and resolving them efficiently Handling device setup, including laptop builds and configurations Assisting colleagues on larger project work when required Troubleshooting connectivity, hardware and software issues Keeping clear records to ensure smooth follow-up and resolution What you ll bring to the table as an IT Support Technician Previous experience in a first-line or technical support environment Confidence communicating with users by phone and in-person A proactive, problem-solving mindset focused on positive outcomes A full UK driving licence (or plans to obtain one soon) This is a full-time, office-based role (Uckfield) with the potential for occasional home working. They are open to offering slightly reduced hours if required for example to fit around child-care responsibilities. If you re ready to take the next step and grow as an IT Support Technician, send your application today we d love to hear from you. Their aim is to create a workplace built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. They encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

IT Support Technician (Infrastructure & Cyber Focus) Salary: £33,416 per annum WTE Hours: 37 hours per week, worked Monday Friday Location: Farnham / Guildford / Flexible working across sites Would you like to be part of an organisation that s dedicated to caring for the local community? We have an opening for a full time IT Support Technician (Infrastructure & Cyber Focus) within our friendly and supportive IT Team , based at our site in Farnham, Surrey. This role plays a key part in ensuring Phyllis Tuckwell s digital infrastructure remains secure, reliable, and ready for the future helping to maintain and further develop the hospice s modern digital infrastructure as we move into our new facilities. You ll provide professional, hands-on technical support to staff and volunteers across the organisation, maintaining systems such as Microsoft 365, Azure Virtual Desktop, Intune, and our network infrastructure. If you would like to feel part of a welcoming and committed team, benefit from strong peer and managerial support, and want to develop your career with excellent training and education opportunities, we would be delighted to hear from you. About You A successful IT Support Technician (Infrastructure & Cyber Focus) will have: At least two years experience in an IT support role (ideally 2nd-line or higher). Strong technical knowledge of Microsoft 365, Azure AD, Intune, Windows 10/11, and networking. Awareness of cyber security principles and endpoint protection. Excellent problem-solving skills and the ability to work independently or as part of a team. A professional, customer-focused approach with a desire to continually improve systems and services. Excellent interpersonal and communication skills Strong team working skills as well as the ability to work independently For a full list of essential requirements, please refer to the job description and person specification document. About Us We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire. Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our IT team members are pivotal in helping deliver our vital services, ensuring every day is precious for our patients. The impact of our services on the lives of our patients and their families can be read about on our website. We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need. We Offer: Excellent Benefits Six weeks paid holiday plus public holidays Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%) Health Cash Plan Scheme Employee Assistance Programme Staff Benefit Scheme Blue Light Discount Card Excellent Career Development Skill Development and Training Project-Based Learning Internal Mobility and Career Progression Professional Growth Upskilling Apprenticeships Coaching Diverse Training Courses Cross Departmental Projects A Great Place to Work Equal Opportunities employer Flexible hours and flexible working Supportive colleagues 97% of our staff are proud to work for Phyllis Tuckwell Phyllis Tuckwell Birdsong Hospice staff survey 2023 For further information regarding the role or to arrange an informal visit please contact Michael Cullen, Head of IT. If you are unable to apply on-line or have any questions about the recruitment process, please contact HR. Closing date for receipt of applications: Sunday 7th December 2025 Interviews to be held week commencing 15th December 2025 We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship. This post is subject to an enhanced Disclosure and Barring Service check. NO MEDIA OR AGENCIES

Service Desk Technician Salary £28,489- £29,988 Location: Head Office Full Time - 37 hours per week / Office-based in Peterborough Are you seeking a new challenge in IT where you can put your brilliant customer service skills and your technical ability to good use? If so, we may have the role for you! As a Services Desk Technician you will be responsible for providing first line IT support to our users to maintain the efficient and effective operation of the IT and communication systems. We are looking for a strong problem solver who goes above and beyond, has good working knowledge of Microsoft Windows Desktop OS 10/11, 365 office applications and ideally experience of working with Microsoft Azure and Intune (or similar) to be successful in this role. You'll also need to have a driving license to be able to travel to our sites around Peterborough, be able to hit the ground running and provide coaching and support to junior team members when required. Here are some key responsibilities of the role: Deliver excellent customer service, maintaining clear and professional communication with both internal and external customers. Helpdesk - Support our userbase in all first line enquiries. Resolution, response and monitoring of helpdesk tickets to achieve internal SLAs Troubleshooting - Triage of all initial support queries including general connectivity from laptops and mobile devices. Assist with office 365, application and service incidents and requests. Once triage has been completed resolve support queries, asking for support and advise where appropriate or escalate to subject matter expected. Deployment - Set up of standard laptop/tablet devices and mobile phones including email and business applications. Inventory - Maintain the IT asset list and IT consumable stock levels to ensure relevant equipment is available on demand. Carry out daily system checks, resolving issues within a timely manner, asking for support and advise where appropriate or escalate to subject matter expected, to ensure continuity of service. To learn more about the role, please review the below job description and person specification for more information. We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay! No agencies please.

Infrastructure Support Manager Remote/Hybrid options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future-proof the EMEA Service Desk model. Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented Outstanding communication skills Flexible, adaptable, and driven Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Service Desk Analyst - VIP Support £35,00 to £40,000 Chelmsford - 5 days onsite A top-tier financial institution is seeking an experienced Service Desk Analyst with a background in providing VIP Support. You'll join a small, dynamic, and growing team where every member shares a genuine passion and high energy for IT infrastructure and technology within a corporate environment. The main focus of this role is to provide expert-level IT support and ensure efficient service management within the Service Desk team. You will lead IT support efforts by acting as the main escalation point for complex hardware, software, and network issues. You'll ensure the team's Service Desk runs with maximum efficiency, consistently meeting key service goals. This senior role requires you to mentor junior staff, maintain our knowledge base, and drive continuous process improvement initiatives to reduce recurring problems. The successful candidate should have the following skills Extensive experience with Jira Service Desk Prior experience of providing VIP IT Support to senior leaders Deep knowledge of Windows Server environments, including administration and troubleshooting. Experience in IT Service Desk support, adhering to defined processes and SLAs. Central London | 5 days a week onsite | £35,000 to £40,000 If you are a junior to mid level IT Support Analyst with a background in VIP support then this might be the perfect opportunity for you. If interested please send your CV to (see below) Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Desktop Support Engineer 1 st and 2 nd Line Kingston, Surrey Hybrid - £45,000 Service Desk based. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note hybrid working is offered 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits. >

Trainee IT Support London Are you looking to kickstart your career in IT? Join our IT Technician traineeship today. We can offer a home based opportunity that leads to a rewarding job with an annual salary between 18,000- 25,000 per annum. We back our confidence in your job placement with a guaranteed offer for everyone who completes our IT Traineeship. Trainee IT Support - Requirements No prerequisites are needed; we welcome anyone passionate about beginning a career as an IT Technician. Trainee IT Support - Responsibilities: Troubleshoot hardware and software issues. Install and configure computer systems and applications. Provide technical support to end-users. Maintain and update IT equipment and peripherals. Monitor system performance and security. Implement backup and recovery procedures. Conduct routine maintenance tasks. Assist with network troubleshooting and administration. Document and track support tickets and resolutions. Step 1 Online study with 24/7 support from one of our experienced mentors Step 2 CV workshop followed by job interview with one of our recruitment partners in your area. Step 3 Your new job in in the IT sector Like the sound of this? Apply now!

Trainee IT Support Manchester Are you looking to kickstart your career in IT? Join our IT Technician traineeship today. We can offer a home based opportunity that leads to a rewarding job with an annual salary between 18,000- 25,000 per annum. We back our confidence in your job placement with a guaranteed offer for everyone who completes our IT Traineeship. Trainee IT Support - Requirements No prerequisites are needed; we welcome anyone passionate about beginning a career as an IT Technician. Trainee IT Support - Responsibilities: Troubleshoot hardware and software issues. Install and configure computer systems and applications. Provide technical support to end-users. Maintain and update IT equipment and peripherals. Monitor system performance and security. Implement backup and recovery procedures. Conduct routine maintenance tasks. Assist with network troubleshooting and administration. Document and track support tickets and resolutions. Step 1 Online study with 24/7 support from one of our experienced mentors Step 2 CV workshop followed by job interview with one of our recruitment partners in your area. Step 3 Your new job in in the IT sector Like the sound of this? Apply now!

A growing organisation in Westerham is seeking a proactive IT Engineer to join their friendly and fast-moving team. If you enjoy solving technical challenges, supporting users, and getting involved in a broad mix of infrastructure and service desk work, this role offers an excellent opportunity to develop your skills. What you'll do Provide hands-on support across hardware, software, networks, and user queries Assist with maintenance and improvement of on-prem and cloud systems Troubleshoot issues efficiently, escalating where needed Contribute to ongoing IT projects and upgrades Help ensure security, reliability, and smooth day-to-day operations What you'll bring Solid experience in an IT support or IT engineering role Knowledge of Windows environments, O365, networking basics and common troubleshooting methods A helpful, customer-focused approach and clear communication The ability to prioritise, take initiative and work well both independently and as part of a team What's on offer Hybrid working with time split between home and the Westerham office Supportive team, varied work and scope to grow your technical capability 50742MS INDFIR

Employer description: Huddersfield Town Association Football Club is a historic English football club based in West Yorkshire. Known as The Terriers , the club boasts a proud legacy, including being the first team to win three consecutive English league titles in the 1920s and an FA Cup victory in 1922. Today, Huddersfield Town plays at the modern John Smith's Stadium, which serves as a hub for sport and community engagement. With a strong commitment to innovation, teamwork, and local pride, HTAFC continues to build on its rich heritage while striving for success on and off the pitch. Overview: The IT Network Support Apprentice will support the IT Team with the day-to-day operation of the various components that comprise the active infrastructure (including Aruba switches, routers, firewalls, wireless infrastructure, and network management systems). The post holder will also assist in the continuous development and design of the network active infrastructure, maintaining and monitoring the network as part of day-to-day operations, and contributing to the ongoing development of the company's networks. Working as a team member, the post holder will also contribute to investigating and introducing new technologies and networking services to support the company's IT strategy. Responsibilities: Problem-solving end user support issues. Being a direct point of contact for both internal and external enquiries. Client operating systems installations. Telecoms installations. IT remote support. Assisting with repairs of faulty equipment. Assisting in setting up office network systems. Assisting in the audio-visual set-up for the stadium and training ground, including for match days and other events as required. Contributing ideas to programmes and developing projects. Ensuring all information is kept up-to-date and recorded as necessary. Active Directory, Group Policy, DNS, DHCP. IT security, desktop/file and folder/network and internet. Office 365 applications. Liaising with external suppliers. Monitoring backup and recovery policies. Continuing to invest in learning and development. Ensuring IT-related issues are addressed and resolved in a timely manner. Providing a high level of customer service at all times. Ensuring infrastructure is consistently well-maintained and developed, with all necessary security in place Desirable skills: Proactive with workload and interventions. Seek to continually develop their skills and knowledge. Adopt an organised and structured approach to fulfilling the duties and responsibilities of the role. Communicate appropriately at all levels. Be flexible to fit the development and growth of the organisation. Be flexible in hours of work. Be trustworthy and adhere to the Club's Code of Conduct and Ethics. Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 35 hours a week, 9am - 5pm with 1 hour lunch break. If you are working a matchday you will get a day off in lieu. Benefits: Enhanced maternity, paternity, and adoption payments. Season card allocation. Professional development opportunities. Free on-site parking. Pension scheme. Support for caring and family commitments. Future prospects: Potential to move to a qualified role in IT Support. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About the role: Our apprenticeship programmes are a fantastic opportunity to earn while you learn and take your first step on the career ladder. We work with a diverse range of employers - from household names to innovative start-ups - across industries including law, accountancy, storage, shipping, travel, and manufacturing. We currently have an exciting opportunity to join a global organisation operating within the maritime and business services sector. This role offers the chance to develop valuable IT skills while supporting the company's commitment to maintaining a secure, efficient, and technology-driven workplace. As an IT Service Delivery Apprentice , you'll gain hands-on experience in a busy, professional environment while completing your SCQF Level 6 Digital Helpdesk Support apprenticeship. You'll work alongside experienced IT professionals, developing your technical knowledge and problem-solving skills while providing essential support to staff across the organisation. Responsibilities: Service desk support - Assist and support the team with service desk incidents and service requests that are submitted by users via the Self-Service Portal. Provide clear and concise ticket notes in ITSM tool when creating, updating and resolving incidents. Ticket quality is imperative Knowledge articles - Review and assist with creation and upkeep of knowledge base articles to be consumed by the end user - with the objective of reducing calls by empowering colleagues to search knowledge base for guidance/process or procedures prior to engaging the Service Desk Hardware - Assist in the setup, installation and configuration of laptops, printers, and other IT equipment Projects - Provide support and guidance for any projects that require Service Desk involvement Assets - Work closely with the team to ensure that the IT Asset Database is always maintained and up to date JML (joiners/movers/leavers) - Assist the team with weekly Joiners/Movers and Leavers from the company. Ensure all tickets are actioned correctly in line with SOC controls General housekeeping - Ensure our Service Delivery department, build room and working area are free from clutter, with a clear desk policy in mind Communication and collaboration - Workprofessionally and closely with team members and wider business colleagues Stay informed about emerging IT trends and security standards What's in it for you? A chance to earn while you learn and achieve a nationally recognised qualification Hands-on experience in a global, professional organisation Mentoring and support from experienced IT professionals Opportunities to grow and progress within IT support and related fields Salary: £16,000 per annum Working hours: Monday to Friday, 9am - 5pm Benefits: The opportunity to work with an experienced IT team Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Oracle HCM Service Transition Lead - HIRING ASAP Start date: ASAP Duration: 10-month contract Location: 2 days in either office (Havant, Reading or Thatcham) & 3 days remote working Rate: £620 - £645 per day inside IR35 Summary We are seeking an experienced Service Transition Lead to manage the transition of services for a major Oracle HCM Cloud implementation, covering Core HR and Payroll modules. The role will ensure that new Cloud services are transitioned seamlessly into steady-state support while maintaining coexistence with the existing Oracle E-business Suite (EBS) on-premises ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational readiness and governance, and knowledge transfer. Responsibilities Service Transition Planning & Governance Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live). Define operational readiness criteria, working along the existing IT and Business teams to ensure these services meet the required acceptance. Establish governance for managing coexistence between Oracle HCM Cloud and Oracle EBS Operational Readiness & Support Model Define and implement the Target Operating Model (TOM) for support, covering both Cloud and on-premises systems. Oversee knowledge transfer, training, and documentation for internal IT and business support team. Ensure the service desk and support partners are trained, tooled, and ready to support new services from day one. Key Skills Demonstrated experience as a Service Transition Lead or similar role in large-scale ERP/HCM programs. Strong background in IT Service Management (ITIL) and service transition disciplines. Proven ability to establish and embed support models for Oracle HCM Cloud and Oracle EBS coexistence. Experience working with system integrators (preferably Oracle) and coordinating across business and IT teams. Excellent stakeholder management, communication, and leadership skills. Strong understanding of HR and Payroll processes and their business criticality. Desirable Skills ITIL v3/v4 certification. Background in Oracle EBS ERP modules. Familiarity with cloud operations, SaaS service models, and vendor management.

ICT Technician (Field-based) Spider is advertising on behalf of a dynamic and growing technical services company for an experienced ICT Technician to join their team on a full-time, permanent basis. This role is field-based, operating from Norwich with UK-wide travel. About them: This organisation provides high-quality ICT, networking, CCTV, and VoIP solutions to a wide range of clients across the UK. With a strong focus on reliability, customer service, and technical excellence, they offer a supportive environment where skilled technicians can develop, grow, and work with modern technologies across varied and exciting projects. Fantastic company package include: Competitive salary:£28,000 £35,000 per annum, dependent on experience + overtime rates Holiday: 20 days holiday + bank holidays + 1 day for your birthday Pension Other Benefits: Company van and debit card, tools, laptop and mobile phone provided, Health Insurance, ongoing professional training and certification support, and a full company benefits package About the role: As an ICT Technician, you will install, configure, and support network and IT infrastructure at client sites nationwide. You will work with UniFi networking equipment, HikVision CCTV systems, VoIP solutions, and structured cabling. This is a hands-on, mobile role ideal for a technician who enjoys varied work, problem-solving, and delivering high-quality technical solutions. You ll ensure all installations are completed to the highest standard while providing ongoing support and maintaining strong client relationships. Working hours for this role will be 08 00, Monday Friday, with occasional weekend working (with prior agreement and paid overtime). Key Duties include: Install, configure, and maintain wired and wireless networks including UniFi routers, switches, and access points Carry out structured cabling installations (Cat5e, Cat6, fibre), including terminations and testing Install and configure HikVision CCTV systems, including cameras, NVRs, and remote access setup Support VoIP installations, endpoint deployment, and basic PBX configuration Deliver on-site and remote IT support, resolving network, hardware, and connectivity issues Perform network monitoring, updates, and routine maintenance Maintain accurate documentation including installation records and network layouts Liaise with clients and third-party providers to ensure smooth delivery of services Follow all company and on-site health & safety requirements About You: As an ICT Technician, you will be experienced and motivated with strong networking knowledge, excellent problem-solving skills, and the ability to work independently across multiple sites. You ll be confident working with networking, CCTV, and VoIP systems and bring a professional, customer-focused approach. Essential requirements include ICT support or field technician experience, solid networking knowledge (TCP/IP, VLANs, DHCP, DNS, routing, switching), experience with UniFi equipment, hands-on HikVision experience, VoIP knowledge, cabling skills (Cat5e, Cat6, fibre), strong time management, and a full clean UK driving licence (must be aged 20+ for fleet insurance purposes). Desirable experience includes firewalls and VPNs, Windows/Linux environments, network monitoring tools, relevant technical qualifications, and an understanding of on-site and working-at-height safety practices. If you have the relevant skills and experience for this ICT Technician position and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.

1st/2nd Line IT Support Engineer Wirral (with travel in the North West to client sites as required) £28-32k plus competitive benefits Full-Time, Permanent-9am-5.30pm Why This Company A well-established and respected Managed Service Provider (MSP) with nearly 20 years of experience delivering comprehensive IT solutions across the UK. Acting as the external IT department for their clients, pride themselves on providing expert support, proactive maintenance, and trusted consultancy. Work across a wide variety of sectors and have built long-standing relationships based on professionalism, reliability, and service excellence. A forward-thinking culture and most importantly being treated as an individual. A supportive senior management team with a history of stability who lead with their values, a business with a heart who truly care about their staff with the autonomy for your voice to be heard. What You ll Be Doing We want to speak with 1st/2nd Line IT Support Engineers to join a growing, open and established team. This role is perfect for a technically skilled IT professional who enjoys both remote and onsite support and is keen to develop their career in a dynamic MSP environment. Provide 1st and 2nd line IT support to clients via phone, remote access, and site visits Use RMM tools for daily proactive maintenance and monitoring Install and troubleshoot a wide range of IT hardware and software including servers, desktops, firewalls, switches, and wireless networks Deploy and support Microsoft technologies such as Windows Server, Office 365, Hyper-V, and Active Directory Manage users and permissions across Active Directory and Microsoft 365 Assist with IT projects including new system installs, office moves, and network rollouts Maintain accurate system documentation and client environment records Provide onboarding, training, and technical guidance to users What We re Looking For Previous experience in an IT support role (1st or 2nd line), preferably in an MSP or fast-paced environment Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs) Experience with Windows Server, Microsoft 365, and virtualisation (Hyper-V) Confident communicator with excellent client-facing and problem-solving skills Full UK driving licence and access to a vehicle insured for business use (essential) Organised, proactive, and comfortable working independently or as part of a team Familiarity with IT ticketing systems and escalation procedures What s In It for You? A varied and rewarding role within a respected MSP Exposure to a wide range of IT environments and technologies Ongoing training and support Opportunities for progression and career development Competitive salary and employee benefits Stability and ability to work autonomously Sound Good? Let s Talk! If you think you d be a great fit, we d love to hear from you. A note from us We get so many applications that in some instances we are unable to offer individual feedback. If your application is successful, you will be contacted within 5 working days. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.

K.A.G. Recruitment are delighted to be partnering exclusively with our client, a market leader in UK Food Manufacturing, to recruit a Service Desk Team Leader for their head office based in Birmingham. Role: Service Desk Team Leader Salary: £45,000-£50,000 DOE Hours: 37.5 per week Location: Birmingham (B37) Reporting to: Digital Services Manager About the Role This is a hands-on leadership opportunity where you will guide an IT Service Team, champion high-quality customer support, and help shape a modern, efficient, and collaborative IT service environment. You will play a key role in improving service delivery, driving best practice, and supporting digital transformation across the business. Key Responsibilities Lead, support, and motivate a high-performing Digital Services team, embedding company values into daily activity. Oversee daily stand-ups focused on major incidents, ticket progression, and potential breaches. Manage team rotas to ensure effective coverage for in-hours and out-of-hours support. Take ownership of IT Service Management processes including Incident and change. Work with internal teams and external suppliers to remove blockers and enhance service performance. Produce and share monthly service dashboards and insights with senior stakeholders. Promote automation, efficiency, and continuous improvement within service operations. Maintain a skills matrix and support team development through coaching and mentoring. Uphold excellent standards of professionalism, empathy, and communication in all service interactions. Contribute to digital transformation initiatives and help build a proactive, people-centred service culture. About You You will be passionate about IT, bringing strong troubleshooting experience, customer focus and excellent interpersonal skills. You will have the ability to explain technical issues clearly and work collaboratively as part of a team that values learning, knowledge sharing, and mutual support. Previous experience in IT support is essential, along with an understanding of ITIL and IT service management principles, with ITIL 4 Foundation being particularly advantageous. You will be confident in guiding and supporting teams with an outgoing approach and strong people skills. You will ideally hold an IT-related degree or equivalent qualifications. Strong analytical, organisational, and problem-solving abilities, along with a proactive mindset focused on continuous improvement and customer satisfaction, are essential. Additionally, you will be willing to travel to other business or supplier locations when required so a full driving licence is required. Begin Your NEW Journey If you're looking to grow your IT career and help shape the digital workplace of tomorrow, we'd welcome your application. Apply now to become the next Service Desk Team Leader.

Junior IT Support Engineer - 24,500 per annum - Driffield Principal IT are proud to be supporting a leading provider of modular buildings for various sectors, such as education, healthcare, defence, and justice. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. I'm looking for a highly motivated Support Technician seeking to make an immediate impact to the organisation. The successful candidate will be responsible for providing 1st line IT support to our large customer base, ensuring the highest levels of customer service are maintained. Working to ITIL principles, the successful candidate with ensure that all IT policies and procedures are maintained whilst managing user/customer expectation. To maintain the current and future business needs, in line with industry standards. Experience, Qualifications & Training: Customer focused with excellent interpersonal and communication skills (Essential). Hands on, flexible and pro-active approach with willingness to learn. Flair for problem solving and methodical approach to issue diagnosis (Essential). Team player who enjoys sharing knowledge with colleagues. Well organised with excellent time management skills and ability to work without supervision (Essential). Good working knowledge of MS Windows (Client devices). Understanding of MS Exchange and AD (Users and Computers). Experience of mobile device and application management across Microsoft, Apple and Android platforms (Desirable). 1-3 years previous customer facing support role, preferably technology related. A people person, who enjoys interacting and talking to people on a daily basis and can form strong relationships and connections. Principle accountabilities: Helping customers as soon as they walk into the door and being that first Point of call for all issues, prior to escalation. Talking to customers over the phone, in person or via chat / email to capture, record and resolve technical problems experienced. Maintain an accurate record of all issues encountered, the corrective steps undertaken and any resolutions found. Take ownership of customer issues and ensure they are carried through to completion (Where possible - if not escalated). Upkeep and stick to the agreed SLA (Service Level Agreement) within the business. To maintain the asset database ensuring costs are controlled, items are fully accounted for and available to honour departmental deliverables. To be able to have flexibility with varying day-shift patterns. To manage and contribute to strategic projects as identified by the Service Desk Manager. To report to the Service Desk manager about any potential arising trends within the Service Desk client, in order to establish trends per user, software or department. Any other ad hoc tasks as set by Service Desk Manager. Other Requirements: Full UK Driving License & access to your own transport The Package: If successful our client is offering a salary of up 24,500 per annum, favourable holiday allowance, company contributed pension scheme and opportunities for professional development including training and advancement. How to Apply: If you are interested in hearing more about this junior IT support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH

Service Desk Analyst - VIP Support 35,00 to 40,000 Chelmsford - 5 days onsite A top-tier financial institution is seeking an experienced Service Desk Analyst with a background in providing VIP Support. You'll join a small, dynamic, and growing team where every member shares a genuine passion and high energy for IT infrastructure and technology within a corporate environment. The main focus of this role is to provide expert-level IT support and ensure efficient service management within the Service Desk team. You will lead IT support efforts by acting as the main escalation point for complex hardware, software, and network issues. You'll ensure the team's Service Desk runs with maximum efficiency, consistently meeting key service goals. This senior role requires you to mentor junior staff, maintain our knowledge base, and drive continuous process improvement initiatives to reduce recurring problems. The successful candidate should have the following skills Extensive experience with Jira Service Desk Prior experience of providing VIP IT Support to senior leaders Deep knowledge of Windows Server environments, including administration and troubleshooting. Experience in IT Service Desk support, adhering to defined processes and SLAs. Central London 5 days a week onsite 35,000 to 40,000 If you are a junior to mid level IT Support Analyst with a background in VIP support then this might be the perfect opportunity for you. If interested please send your CV to (url removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.

As an Internet Security Support Engineer, you won't just be maintaining systems; you will be a foundational member of the team helping to shape the future direction of our support offering and our business. If you want a role where your technical input directly impacts company strategy, this is it. Your Future Pathway: Growth and Specialisation We believe in rewarding expertise and ambition. Success in this role will open two primary pathways as NetThreat Ltd grows: Technical Specialist: Continue to deepen your technical expertise, potentially moving into higher-tier support, implementation, or security architecture. Pre-Sales Engineer: Leverage your product knowledge and communication skills to focus on the commercial side, providing key technical support to the sales team and owning product demonstrations. Investment in Your Skills: We are fully committed to your professional development: We will cover the cost of relevant vendor certifications . We can allow dedicated study time during office hours to help you achieve your professional goals. We also can provide in-house training where appropriate. The Role: Go-To Technical Expert & Strategic Partner The Internet Security Support Engineer is the technical backbone of NetThreat Ltd. You will be the organisation's primary technical expert, providing essential support across the entire customer lifecycle. You will report directly to the Operations Manager . Key Responsibilities: Customer Support: Provide critical Tier 1/2 technical support to our customers, troubleshooting network security issues and providing configuration support and guidance. Technical Authority: Act as the internal "go-to" technical resource, helping the wider team understand and address security challenges. Pre- and Post-Sales Support: Assist the sales team by providing technical validation, product insight, and expert demonstrations. Security Focus: Manage and support essential security infrastructure, focusing primarily on key firewall technologies. Service Shaping: Work directly with management to evaluate, refine, and improve our customer support processes as we scale our MSSP offering. Schedule and Remote Work Note: This is a fully remote position. The standard working week is 35 hours . While the role promotes excellent work-life balance, please note there may be an occasional requirement for work outside of normal business hours for critical maintenance or projects, which will always be agreed upon in advance with your manager. The successful candidate must be self-motivated, highly organised, and comfortable working independently. What You Need to Succeed Essential Skills: Experience: Minimum of 2 years experience in a Technical Support or IT support role. Networking Expertise: Solid, demonstrable experience in general networking concepts, including routing, switching, and VLAN configuration . Firewall Fundamentals: Essential experience in managing, configuring, or supporting firewall appliances. Communication: Strong written and verbal communication skills are critical for effective customer interaction and internal knowledge sharing. Work Ethic: Proven ability to work autonomously, manage priorities effectively, and maintain a high level of self-motivation in a remote environment. Desired Skills: Vendor Expertise: Hands-on experience or certifications with our primary firewall vendors, SonicWall and WatchGuard . (Training will be provided, but this is a significant advantage). Wider Security Knowledge: Familiarity with other areas of the internet security industry (e.g., Endpoint Detection and Response, VPNs, or ZTNA). Location: FULLY REMOTE (UK Based) Salary: £35,000 - £42,000 (Depending on Experience) About us For over 20 years , NetThreat has been a trusted leader in internet security, maintaining a respected and top-tier partner status with our primary vendors. We are now leveraging this deep-rooted expertise as we transition into a dedicated Managed Security Services Provider (MSSP) . This isn't just a name change - it's a fundamental commitment to providing proactive, managed defence for our clients. NetThreat Ltd is on an exciting and pivotal mission: to make robust cybersecurity accessible and effective for Small and Medium Enterprises (SMEs). Join the Journey: Apply here and shape the future of SME Cybersecurity

An exciting opportunity has arisen for an IT Service Desk Analyst to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As an IT Service Desk Analyst, you will be providing first and second-line technical support, resolving incidents and requests while ensuring the smooth operation of IT services for the organisation's internal users. This is a permanent role offering hybrid working options (1-2 days at home), a salary of £26,150 and benefits. Key Responsibilities: Providing 1st and 2nd line technical support to internal staff, ensuring all incidents are resolved in a timely manner. Following ITIL practices to manage and escalate incidents as required, in line with agreed service levels. Assisting with the setup and troubleshooting of hardware and software, particularly Microsoft-based systems and applications. Supporting internal customers in using IT tools, ensuring effective documentation and user guides are in place. Participating in IT projects and contributing to the continuous improvement of the service desk function. What We Are Looking For: Previously worked as an IT Service Desk Analyst, Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role. Proven experience in 1st and 2nd line IT service desk support. Background of working in ITIL frameworks and enterprise IT environments. Strong technical knowledge of Microsoft Windows, Microsoft Office, and Active Directory. Hands-on experience with hardware troubleshooting, particularly desktops and laptops. Installation, configuration, and troubleshooting of Microsoft Windows 7, 8.1, 10, and Office 2010, 2013, 2016. This is a fantastic opportunity to join a forward-thinking organisation in a role that offers both challenge and career growth. Don't miss out! Due to the nature of the organisation s public services, you will be expected to go through and obtain SC and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 3-4 years. Alternatively, already hold current SC security clearance. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

ICT Technician (Field-based) - Spider is advertising on behalf of a dynamic and growing technical services company for an experienced ICT Technician to join their team on a full-time, permanent basis. This role is field-based, operating from Norwich with UK-wide travel. About them: This organisation provides high-quality ICT, networking, CCTV, and VoIP solutions to a wide range of clients across the UK. With a strong focus on reliability, customer service, and technical excellence, they offer a supportive environment where skilled technicians can develop, grow, and work with modern technologies across varied and exciting projects. Fantastic company package include: Competitive salary:£28,000 - £35,000 per annum, dependent on experience + overtime rates Holiday: 20 days holiday + bank holidays + 1 day for your birthday Pension Other Benefits: Company van and debit card, tools, laptop and mobile phone provided, Health Insurance, ongoing professional training and certification support, and a full company benefits package About the role: As an ICT Technician, you will install, configure, and support network and IT infrastructure at client sites nationwide. You will work with UniFi networking equipment, HikVision CCTV systems, VoIP solutions, and structured cabling. This is a hands-on, mobile role ideal for a technician who enjoys varied work, problem-solving, and delivering high-quality technical solutions. You'll ensure all installations are completed to the highest standard while providing ongoing support and maintaining strong client relationships. Working hours for this role will be 08:30 - 17:00, Monday - Friday, with occasional weekend working (with prior agreement and paid overtime). Key Duties include: Install, configure, and maintain wired and wireless networks including UniFi routers, switches, and access points Carry out structured cabling installations (Cat5e, Cat6, fibre), including terminations and testing Install and configure HikVision CCTV systems, including cameras, NVRs, and remote access setup Support VoIP installations, endpoint deployment, and basic PBX configuration Deliver on-site and remote IT support, resolving network, hardware, and connectivity issues Perform network monitoring, updates, and routine maintenance Maintain accurate documentation including installation records and network layouts Liaise with clients and third-party providers to ensure smooth delivery of services Follow all company and on-site health & safety requirements About You: As an ICT Technician, you will be experienced and motivated with strong networking knowledge, excellent problem-solving skills, and the ability to work independently across multiple sites. You'll be confident working with networking, CCTV, and VoIP systems and bring a professional, customer-focused approach. Essential requirements include ICT support or field technician experience, solid networking knowledge (TCP/IP, VLANs, DHCP, DNS, routing, switching), experience with UniFi equipment, hands-on HikVision experience, VoIP knowledge, cabling skills (Cat5e, Cat6, fibre), strong time management, and a full clean UK driving licence (must be aged 20+ for fleet insurance purposes). Desirable experience includes firewalls and VPNs, Windows/Linux environments, network monitoring tools, relevant technical qualifications, and an understanding of on-site and working-at-height safety practices. If you have the relevant skills and experience for this ICT Technician position and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the region's Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.