536 jobs found in Belfast

What you will do Reporting to the Cloud Platform Architect, this role will be responsible for the design of Cloud and infrastructure services and processes that make up the Cloud & Infrastructure Platform that support the A&O Shearman business, globally. These services and process include the cloud services, networks, software and other resources required to deliver the Platform The role translates business requirements into technical and process designs and guides engineering teams through delivery, ensuring the A&OS Cloud and Infrastructure Platform meets the current and future needs of the global business, is secure, operationally excellent and is cost efficient Defines, designs and delivers the network and infrastructure architecture for all Cloud, WAN and LAN requirements including all end user compute requirements The role works with global IT leadership to translate business goals into technology and process designs to support the delivery of the Cloud and Infrastructure Platform Roadmap The role works with project delivery leadership to support business projects which require Cloud and Infrastructure Platform services Accountable for all aspects of the A&OS network architecture and engineering, including delivery of functional and non-functional requirements, meeting operational and project cost constraints. Accountable for ensuring the future network architecture meets the A&OS business needs. This includes ownership of network designs for all projects, growth and changing requirements. Accountable for delivering the architecture, designs and engineering for multiple, complex projects from across the business as well as the core Cloud Platform Roadmap, often concurrently. These will come from a variety of stakeholders and locations across the globe Able to effectively manage the workload for network architecture, design and engineering from across multiple complex projects and the core Cloud Platform Roadmap concurrently, to ensure successful delivery to business expectations and timelines Support the Cloud Platform Architect to: Ensure the multi-year Cloud & Infrastructure Platform Roadmap is continuously maintained, aligned to the business goals and strategy, delivering security, operational excellence and cost efficiency Ensure the multi-year Cloud & Infrastructure Platform Roadmap is delivered. Lead architecture and engineering resources to deliver designs and change, while ensuring compliance with governance frameworks, best practice, risk management, guardrails and compliance across engineering teams. These resources will be a mix of internal and external resources Deliver designs for the Cloud and Infrastructure Platform and other business projects using blueprints, technical specifications, and standards Support the development of business cases for new initiatives which require the Cloud and infrastructure Platform services and processes Engage and contract with external suppliers, with commercial acumen Ensure the successful delivery of the critical services that other technology Platforms, business and customer projects will need to consume from the Cloud & Infrastructure Platform. This will include: Providing timeline, skills and effort estimates to projects for solution design and delivery Forecasting capacity requirements and ensuring these are ready when required Forecasting future demand for services and processes to ensure innovative solutions are available to support these when required What you will have Must have relevant technical architecture qualifications and certifications for at least one of the major Cloud providers, preferably Microsoft Azure Deep expertise of at least one Cloud provider, preferably Microsoft Azure and associated network services Experience in technology architecture, engineering and networking using a range of technology tools to perform these roles Deep understanding and experience of Cloud Computing, Network design and protocols, Storage, Infrastructure as Code, Containerization and Information Security Ability to solve complex business and technology problems in demanding timescales Ability to understand and translate business goals and strategy into technology designs Ability to innovate and drive adoption of new technologies to ensure the Cloud and Infrastructure Platform is continuously ready to meet new business demands Strong understanding and experience of using architectural governance frameworks, best practices, compliance and risk management Must have operated architectural governance processes and logistics, including design authorities and design review Good understanding and experience of the project delivery lifecycle, from concept to delivery, delivery methodologies and finance Good understanding and experience of the operational lifecycle, from go-live to decommissioning and what is required to maintain an industry leading operational environment Ability to select and work with vendors to deliver business outcomes on time, budget and scope Ability to influence stakeholders including IT leadership and peers across the global IT organization Excellent communication and presentation skills NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Cloud Platform Architect, this role will be responsible for the design of Cloud and infrastructure services and processes that make up the Cloud & Infrastructure Platform that support the A&O Shearman business, globally. These services and process include the cloud services, networks, software and other resources required to deliver the Platform The role translates business requirements into technical and process designs and guides engineering teams through delivery, ensuring the A&OS Cloud and Infrastructure Platform meets the current and future needs of the global business, is secure, operationally excellent and is cost efficient Defines, designs and delivers the network and infrastructure architecture for all Cloud, WAN and LAN requirements including all end user compute requirements The role works with global IT leadership to translate business goals into technology and process designs to support the delivery of the Cloud and Infrastructure Platform Roadmap The role works with project delivery leadership to support business projects which require Cloud and Infrastructure Platform services Accountable for all aspects of the A&OS network architecture and engineering, including delivery of functional and non-functional requirements, meeting operational and project cost constraints. Accountable for ensuring the future network architecture meets the A&OS business needs. This includes ownership of network designs for all projects, growth and changing requirements. Accountable for delivering the architecture, designs and engineering for multiple, complex projects from across the business as well as the core Cloud Platform Roadmap, often concurrently. These will come from a variety of stakeholders and locations across the globe Able to effectively manage the workload for network architecture, design and engineering from across multiple complex projects and the core Cloud Platform Roadmap concurrently, to ensure successful delivery to business expectations and timelines Support the Cloud Platform Architect to: Ensure the multi-year Cloud & Infrastructure Platform Roadmap is continuously maintained, aligned to the business goals and strategy, delivering security, operational excellence and cost efficiency Ensure the multi-year Cloud & Infrastructure Platform Roadmap is delivered. Lead architecture and engineering resources to deliver designs and change, while ensuring compliance with governance frameworks, best practice, risk management, guardrails and compliance across engineering teams. These resources will be a mix of internal and external resources Deliver designs for the Cloud and Infrastructure Platform and other business projects using blueprints, technical specifications, and standards Support the development of business cases for new initiatives which require the Cloud and infrastructure Platform services and processes Engage and contract with external suppliers, with commercial acumen Ensure the successful delivery of the critical services that other technology Platforms, business and customer projects will need to consume from the Cloud & Infrastructure Platform. This will include: Providing timeline, skills and effort estimates to projects for solution design and delivery Forecasting capacity requirements and ensuring these are ready when required Forecasting future demand for services and processes to ensure innovative solutions are available to support these when required What you will have Must have relevant technical architecture qualifications and certifications for at least one of the major Cloud providers, preferably Microsoft Azure Deep expertise of at least one Cloud provider, preferably Microsoft Azure and associated network services Experience in technology architecture, engineering and networking using a range of technology tools to perform these roles Deep understanding and experience of Cloud Computing, Network design and protocols, Storage, Infrastructure as Code, Containerization and Information Security Ability to solve complex business and technology problems in demanding timescales Ability to understand and translate business goals and strategy into technology designs Ability to innovate and drive adoption of new technologies to ensure the Cloud and Infrastructure Platform is continuously ready to meet new business demands Strong understanding and experience of using architectural governance frameworks, best practices, compliance and risk management Must have operated architectural governance processes and logistics, including design authorities and design review Good understanding and experience of the project delivery lifecycle, from concept to delivery, delivery methodologies and finance Good understanding and experience of the operational lifecycle, from go-live to decommissioning and what is required to maintain an industry leading operational environment Ability to select and work with vendors to deliver business outcomes on time, budget and scope Ability to influence stakeholders including IT leadership and peers across the global IT organization Excellent communication and presentation skills NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Cloud Platform Architect, this role will be responsible for the design of Cloud and infrastructure services and processes that make up the Cloud & Infrastructure Platform that support the A&O Shearman business, globally. These services and process include the cloud services, networks, software and other resources required to deliver the Platform The role translates business requirements into technical and process designs and guides engineering teams through delivery, ensuring the A&OS Cloud and Infrastructure Platform meets the current and future needs of the global business, is secure, operationally excellent and is cost efficient Defines, designs and delivers the network and infrastructure architecture for all Cloud, WAN and LAN requirements including all end user compute requirements The role works with global IT leadership to translate business goals into technology and process designs to support the delivery of the Cloud and Infrastructure Platform Roadmap The role works with project delivery leadership to support business projects which require Cloud and Infrastructure Platform services Accountable for all aspects of the A&OS network architecture and engineering, including delivery of functional and non-functional requirements, meeting operational and project cost constraints. Accountable for ensuring the future network architecture meets the A&OS business needs. This includes ownership of network designs for all projects, growth and changing requirements. Accountable for delivering the architecture, designs and engineering for multiple, complex projects from across the business as well as the core Cloud Platform Roadmap, often concurrently. These will come from a variety of stakeholders and locations across the globe Able to effectively manage the workload for network architecture, design and engineering from across multiple complex projects and the core Cloud Platform Roadmap concurrently, to ensure successful delivery to business expectations and timelines Support the Cloud Platform Architect to: Ensure the multi-year Cloud & Infrastructure Platform Roadmap is continuously maintained, aligned to the business goals and strategy, delivering security, operational excellence and cost efficiency Ensure the multi-year Cloud & Infrastructure Platform Roadmap is delivered. Lead architecture and engineering resources to deliver designs and change, while ensuring compliance with governance frameworks, best practice, risk management, guardrails and compliance across engineering teams. These resources will be a mix of internal and external resources Deliver designs for the Cloud and Infrastructure Platform and other business projects using blueprints, technical specifications, and standards Support the development of business cases for new initiatives which require the Cloud and infrastructure Platform services and processes Engage and contract with external suppliers, with commercial acumen Ensure the successful delivery of the critical services that other technology Platforms, business and customer projects will need to consume from the Cloud & Infrastructure Platform. This will include: Providing timeline, skills and effort estimates to projects for solution design and delivery Forecasting capacity requirements and ensuring these are ready when required Forecasting future demand for services and processes to ensure innovative solutions are available to support these when required What you will have Must have relevant technical architecture qualifications and certifications for at least one of the major Cloud providers, preferably Microsoft Azure Deep expertise of at least one Cloud provider, preferably Microsoft Azure and associated network services Experience in technology architecture, engineering and networking using a range of technology tools to perform these roles Deep understanding and experience of Cloud Computing, Network design and protocols, Storage, Infrastructure as Code, Containerization and Information Security Ability to solve complex business and technology problems in demanding timescales Ability to understand and translate business goals and strategy into technology designs Ability to innovate and drive adoption of new technologies to ensure the Cloud and Infrastructure Platform is continuously ready to meet new business demands Strong understanding and experience of using architectural governance frameworks, best practices, compliance and risk management Must have operated architectural governance processes and logistics, including design authorities and design review Good understanding and experience of the project delivery lifecycle, from concept to delivery, delivery methodologies and finance Good understanding and experience of the operational lifecycle, from go-live to decommissioning and what is required to maintain an industry leading operational environment Ability to select and work with vendors to deliver business outcomes on time, budget and scope Ability to influence stakeholders including IT leadership and peers across the global IT organization Excellent communication and presentation skills NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Cloud Platform Architect, this role will be responsible for the design of Cloud and infrastructure services and processes that make up the Cloud & Infrastructure Platform that support the A&O Shearman business, globally. These services and process include the cloud services, networks, software and other resources required to deliver the Platform The role translates business requirements into technical and process designs and guides engineering teams through delivery, ensuring the A&OS Cloud and Infrastructure Platform meets the current and future needs of the global business, is secure, operationally excellent and is cost efficient Defines, designs and delivers the network and infrastructure architecture for all Cloud, WAN and LAN requirements including all end user compute requirements The role works with global IT leadership to translate business goals into technology and process designs to support the delivery of the Cloud and Infrastructure Platform Roadmap The role works with project delivery leadership to support business projects which require Cloud and Infrastructure Platform services Accountable for all aspects of the A&OS network architecture and engineering, including delivery of functional and non-functional requirements, meeting operational and project cost constraints. Accountable for ensuring the future network architecture meets the A&OS business needs. This includes ownership of network designs for all projects, growth and changing requirements. Accountable for delivering the architecture, designs and engineering for multiple, complex projects from across the business as well as the core Cloud Platform Roadmap, often concurrently. These will come from a variety of stakeholders and locations across the globe Able to effectively manage the workload for network architecture, design and engineering from across multiple complex projects and the core Cloud Platform Roadmap concurrently, to ensure successful delivery to business expectations and timelines Support the Cloud Platform Architect to: Ensure the multi-year Cloud & Infrastructure Platform Roadmap is continuously maintained, aligned to the business goals and strategy, delivering security, operational excellence and cost efficiency Ensure the multi-year Cloud & Infrastructure Platform Roadmap is delivered. Lead architecture and engineering resources to deliver designs and change, while ensuring compliance with governance frameworks, best practice, risk management, guardrails and compliance across engineering teams. These resources will be a mix of internal and external resources Deliver designs for the Cloud and Infrastructure Platform and other business projects using blueprints, technical specifications, and standards Support the development of business cases for new initiatives which require the Cloud and infrastructure Platform services and processes Engage and contract with external suppliers, with commercial acumen Ensure the successful delivery of the critical services that other technology Platforms, business and customer projects will need to consume from the Cloud & Infrastructure Platform. This will include: Providing timeline, skills and effort estimates to projects for solution design and delivery Forecasting capacity requirements and ensuring these are ready when required Forecasting future demand for services and processes to ensure innovative solutions are available to support these when required What you will have Must have relevant technical architecture qualifications and certifications for at least one of the major Cloud providers, preferably Microsoft Azure Deep expertise of at least one Cloud provider, preferably Microsoft Azure and associated network services Experience in technology architecture, engineering and networking using a range of technology tools to perform these roles Deep understanding and experience of Cloud Computing, Network design and protocols, Storage, Infrastructure as Code, Containerization and Information Security Ability to solve complex business and technology problems in demanding timescales Ability to understand and translate business goals and strategy into technology designs Ability to innovate and drive adoption of new technologies to ensure the Cloud and Infrastructure Platform is continuously ready to meet new business demands Strong understanding and experience of using architectural governance frameworks, best practices, compliance and risk management Must have operated architectural governance processes and logistics, including design authorities and design review Good understanding and experience of the project delivery lifecycle, from concept to delivery, delivery methodologies and finance Good understanding and experience of the operational lifecycle, from go-live to decommissioning and what is required to maintain an industry leading operational environment Ability to select and work with vendors to deliver business outcomes on time, budget and scope Ability to influence stakeholders including IT leadership and peers across the global IT organization Excellent communication and presentation skills NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Lead Engineer (Integration), this role supports the design, development, and maintenance of custom integrations that connect A&O Shearman's key legal systems, and which support the ingestion, time recording, and document storage of legal Matters. The role is accountable for the correct operation, availability, performance, and security of the integration platform. Develop and operate integration platforms in alignment with the firm's strategy, standards, and policies. Develop microservices and web apps to connect systems using integration platforms. Develop customer relationships with fee earners and business teams to manage the delivery of software solutions and tooling. Participate in agile ceremonies such as sprint planning, retrospectives, and demos. Work with IT stakeholders to refine acceptance criteria. Write unit, integration, and acceptance tests. Improve and extend CI/CD pipelines. Provide 3rd line support for operational issues, working with Technology Services to resolve operational issues and plan and deploy software releases. Investigate and support legal workflow issues. Act as the focal point for matters related to integration engineering, providing guidance to other teams when required. Contribute to continuous improvement of QA processes and tools. Support the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's development of software solutions and tooling. Work with stakeholders from Enterprise Architecture, Data Governance and Information Security to ensure solutions are performant, compliant and secure. Support service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Identify and pursue opportunities for continuous improvement in integration engineering. Including improving software solutions tooling. Working with system and solution architects, contribute to the integration engineering standards, API development standards, and more broadly, to the Engineering Centre of Excellence documentation. What you will have Experience: Direct or related experience in .NET development, preferably within the legal or professional services sector. Demonstrable problem-solving skills using the latest versions of C#. Strong understanding of software architecture, patterns, testing, and debugging. Knowledge and understanding of scalable, cloud-based systems and operational management. Knowledge of IT strategic planning, design, and operations processes. Familiarity with Agile software development practices Solid understanding of the testing pyramid and testing trade-offs, Knowledge of current IT and data market trends and technology innovations. Background in the IT industry, with experience managing and developing cloud-based systems. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do You will support key database for applications used by A&O Shearman that keep the firm running. These include the firm's finance and customer relationship management systems, as well business intake and time capture. You will support other business critical applications, including file transfer, legal technology and various application services. You will work with 3rd parties who provide expertise in these systems. The firm's database infrastructure, MS-SQL, will also be supported by you. You will also support the Dynamics365 platform and applications built on it. Application servers and Databases are a mixture of on-premises and SaaS/cloud-hosted. As well as supporting the databases stack, you will package, configure, test, and deploy applications to the firm. You will work with other service support teams in I&O, including End-User Compute, Infrastructure and Networks, to provide a world-class service to our business. You will also work with our global service desk, regional support teams and the global IT department. You will provide technical database expertise on projects when required. Provide availability, scalability and performance of all application database systems through data metrics Capture, analyse database metrics and bring forward improvements of database systems Identify, design and implement robust monitoring alerts to identify potential issues early Maintain core database infrastructure servers in Azure, AVS and on-premises Develop backup/restore procedures for major databases to ensure data integrity Develop and leverage automation procedures to turn repeatable actions into automated processes Analyse database capacity metrics on all server infrastructure Provide expertise for database engineering to optimise database migrations, queries and performance Management and monitoring of SQL availability groups and clustered SQL servers Lead in database related projects and ensure timely delivery. Analyse and use data to identify and prioritise operations to find root cause of major issues. Participate in on call and out of hours support for both application and databases Knowledge and use of DevOps and GitHub and other collaboration tool sets Support maintenance reviews, vulnerability assessments of MS SQL Ability to work independently and good communication skills Document and knowledge share learnings to wider team with ability to multi-task including team upskilling Experience with programming languages including PowerShell, SQL, Linux preferred Collaborate with other engineering teams on production changes, incidents and problem management What you will have Desired Skills Proficient Microsoft SQL Azure Server and SQL infrastructure AZ-900 Azure Fundamentals and DP-900 Azure Data Fundamentals preferred SQL AG, Clustering and high availability features experience SQL and PowerShell scripting experience SQL and server performance tuning SQL Replication performance and monitoring tuning Understanding of Linux server management NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do You will support key database for applications used by A&O Shearman that keep the firm running. These include the firm's finance and customer relationship management systems, as well business intake and time capture. You will support other business critical applications, including file transfer, legal technology and various application services. You will work with 3rd parties who provide expertise in these systems. The firm's database infrastructure, MS-SQL, will also be supported by you. You will also support the Dynamics365 platform and applications built on it. Application servers and Databases are a mixture of on-premises and SaaS/cloud-hosted. As well as supporting the databases stack, you will package, configure, test, and deploy applications to the firm. You will work with other service support teams in I&O, including End-User Compute, Infrastructure and Networks, to provide a world-class service to our business. You will also work with our global service desk, regional support teams and the global IT department. You will provide technical database expertise on projects when required. Provide availability, scalability and performance of all application database systems through data metrics Capture, analyse database metrics and bring forward improvements of database systems Identify, design and implement robust monitoring alerts to identify potential issues early Maintain core database infrastructure servers in Azure, AVS and on-premises Develop backup/restore procedures for major databases to ensure data integrity Develop and leverage automation procedures to turn repeatable actions into automated processes Analyse database capacity metrics on all server infrastructure Provide expertise for database engineering to optimise database migrations, queries and performance Management and monitoring of SQL availability groups and clustered SQL servers Lead in database related projects and ensure timely delivery. Analyse and use data to identify and prioritise operations to find root cause of major issues. Participate in on call and out of hours support for both application and databases Knowledge and use of DevOps and GitHub and other collaboration tool sets Support maintenance reviews, vulnerability assessments of MS SQL Ability to work independently and good communication skills Document and knowledge share learnings to wider team with ability to multi-task including team upskilling Experience with programming languages including PowerShell, SQL, Linux preferred Collaborate with other engineering teams on production changes, incidents and problem management What you will have Desired Skills Proficient Microsoft SQL Azure Server and SQL infrastructure AZ-900 Azure Fundamentals and DP-900 Azure Data Fundamentals preferred SQL AG, Clustering and high availability features experience SQL and PowerShell scripting experience SQL and server performance tuning SQL Replication performance and monitoring tuning Understanding of Linux server management NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do You will support key database for applications used by A&O Shearman that keep the firm running. These include the firm's finance and customer relationship management systems, as well business intake and time capture. You will support other business critical applications, including file transfer, legal technology and various application services. You will work with 3rd parties who provide expertise in these systems. The firm's database infrastructure, MS-SQL, will also be supported by you. You will also support the Dynamics365 platform and applications built on it. Application servers and Databases are a mixture of on-premises and SaaS/cloud-hosted. As well as supporting the databases stack, you will package, configure, test, and deploy applications to the firm. You will work with other service support teams in I&O, including End-User Compute, Infrastructure and Networks, to provide a world-class service to our business. You will also work with our global service desk, regional support teams and the global IT department. You will provide technical database expertise on projects when required. Provide availability, scalability and performance of all application database systems through data metrics Capture, analyse database metrics and bring forward improvements of database systems Identify, design and implement robust monitoring alerts to identify potential issues early Maintain core database infrastructure servers in Azure, AVS and on-premises Develop backup/restore procedures for major databases to ensure data integrity Develop and leverage automation procedures to turn repeatable actions into automated processes Analyse database capacity metrics on all server infrastructure Provide expertise for database engineering to optimise database migrations, queries and performance Management and monitoring of SQL availability groups and clustered SQL servers Lead in database related projects and ensure timely delivery. Analyse and use data to identify and prioritise operations to find root cause of major issues. Participate in on call and out of hours support for both application and databases Knowledge and use of DevOps and GitHub and other collaboration tool sets Support maintenance reviews, vulnerability assessments of MS SQL Ability to work independently and good communication skills Document and knowledge share learnings to wider team with ability to multi-task including team upskilling Experience with programming languages including PowerShell, SQL, Linux preferred Collaborate with other engineering teams on production changes, incidents and problem management What you will have Desired Skills Proficient Microsoft SQL Azure Server and SQL infrastructure AZ-900 Azure Fundamentals and DP-900 Azure Data Fundamentals preferred SQL AG, Clustering and high availability features experience SQL and PowerShell scripting experience SQL and server performance tuning SQL Replication performance and monitoring tuning Understanding of Linux server management NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Lead Engineer (Integration), this role supports the design, development, and maintenance of custom integrations that connect A&O Shearman's key legal systems, and which support the ingestion, time recording, and document storage of legal Matters. The role is accountable for the correct operation, availability, performance, and security of the integration platform. Develop and operate integration platforms in alignment with the firm's strategy, standards, and policies. Develop microservices and web apps to connect systems using integration platforms. Develop customer relationships with fee earners and business teams to manage the delivery of software solutions and tooling. Participate in agile ceremonies such as sprint planning, retrospectives, and demos. Work with IT stakeholders to refine acceptance criteria. Write unit, integration, and acceptance tests. Improve and extend CI/CD pipelines. Provide 3rd line support for operational issues, working with Technology Services to resolve operational issues and plan and deploy software releases. Investigate and support legal workflow issues. Act as the focal point for matters related to integration engineering, providing guidance to other teams when required. Contribute to continuous improvement of QA processes and tools. Support the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's development of software solutions and tooling. Work with stakeholders from Enterprise Architecture, Data Governance and Information Security to ensure solutions are performant, compliant and secure. Support service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Identify and pursue opportunities for continuous improvement in integration engineering. Including improving software solutions tooling. Working with system and solution architects, contribute to the integration engineering standards, API development standards, and more broadly, to the Engineering Centre of Excellence documentation. What you will have Experience: Direct or related experience in .NET development, preferably within the legal or professional services sector. Demonstrable problem-solving skills using the latest versions of C#. Strong understanding of software architecture, patterns, testing, and debugging. Knowledge and understanding of scalable, cloud-based systems and operational management. Knowledge of IT strategic planning, design, and operations processes. Familiarity with Agile software development practices Solid understanding of the testing pyramid and testing trade-offs, Knowledge of current IT and data market trends and technology innovations. Background in the IT industry, with experience managing and developing cloud-based systems. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

Senior Solution Architect Position Description Discover where complex transformation meets meaningful impact as a Senior Solution Architect within CGI's Scotland & Northern Ireland Business Unit. In this pivotal role, you'll shape the technical direction of large-scale digital transformation programmes, creating innovative, client-focused solutions that deliver measurable business outcomes. Working at the heart of our Growth Operations team, you'll collaborate with experts across CGI to develop winning propositions, solve complex challenges, and help organisations across the public and private sectors embrace the future with confidence. You'll be empowered to take ownership, contribute fresh thinking, and grow your career in a collaborative environment where your expertise makes a lasting difference. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Whilst this is a hybrid position you must ideally be based in Northern Ireland or be willing to travel to Northern Ireland regularly as required. Your future duties and responsibilities As a Senior Solution Architect, you will act as the Solution Owner on major strategic opportunities, leading the definition and assurance of complex technical solutions that enable successful digital transformation for our clients. Working closely with business, technical and commercial stakeholders, you'll ensure every solution is innovative, achievable, commercially competitive and aligned to client objectives. You'll play a key role throughout the bid lifecycle, bringing together business understanding, technical leadership and strategic thinking to create compelling propositions. Working alongside experts from across CGI, you'll help grow our presence across Scotland, Northern Ireland and beyond while delivering high-quality solutions that create lasting value for clients. Key responsibilities: • Lead & Shape end-to-end solution architecture for strategic bids and transformation programmes. • Own & Assure the overall technical solution as Solution Owner on complex opportunities. • Develop & Deliver high and detailed level solution designs aligned to business objectives. • Collaborate & Influence business, commercial and technical stakeholders throughout the bid lifecycle. • Integrate & Optimise technologies into scalable, secure and resilient enterprise solutions. • Provide & Govern technical leadership, architecture governance and design assurance. • Manage & Mitigate technical risks while balancing innovation, cost and delivery considerations. • Communicate & Present solution strategies to clients, partners and senior leadership. • Produce & Maintain high-quality architecture documentation and supporting bid artefacts. • Drive & Improve solution quality, best practice and continuous improvement across the Growth Operations team. Required qualifications to be successful in this role You'll bring significant experience designing and leading enterprise-scale technology solutions within complex client environments. You'll be comfortable engaging senior stakeholders, leading technical discussions during bids and pre-sales activities, and translating business requirements into compelling, deliverable architectures. A collaborative approach, strong commercial awareness and the ability to balance innovation with practical delivery are essential. Essential qualifications and experience: • Extensive experience as a Solution Architect within complex IT and digital transformation programmes. • Proven experience leading technical solutions for pre-sales, bids and large strategic opportunities. • Strong expertise in enterprise architecture, solution design and systems integration. • Demonstrable experience producing high-level and detailed solution designs (HLD/DD). • Ability to engage, influence and communicate effectively with senior business and technical stakeholders. • Strong understanding of governance, architecture assurance and risk management. • Experience working across multi-disciplinary teams within large organisations. • Excellent written communication skills with the ability to produce high-quality technical documentation. • A customer-focused mindset with strong commercial awareness and problem-solving skills. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.

Senior Solution Architect - Digital Transformation & Pre-Sales Position Description At CGI, you'll help shape the future of digital transformation by designing innovative, scalable solutions that solve complex business challenges for leading organisations across the public and private sectors. As a Senior Solution Architect, you'll play a pivotal role in developing compelling technical propositions for strategic transformation programmes, influencing major bids and helping clients achieve meaningful business outcomes. Joining our growing Growth Operations team, you'll collaborate with experts across CGI, apply your technical and commercial expertise to high-profile opportunities, and thrive in an environment that encourages ownership, innovation, and continuous professional development. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Whilst his is a hybrid position there is a strong preference for candidates based in Northern Ireland. If you are not Northern Ireland based you must be willing and able to travel regularly to Northern Ireland. Your future duties and responsibilities As a Senior Solution Architect, you will take ownership of the end-to-end technical solution for large-scale, strategic bids and digital transformation programmes. Working closely with business development teams, subject matter experts, delivery leaders, and client stakeholders, you'll develop innovative, commercially viable, and technically robust solution designs that address complex client challenges while aligning with CGI's delivery capabilities. You'll act as the Solution Owner throughout the bid lifecycle, providing technical leadership, governance, and strategic direction to ensure every solution is scalable, secure, deliverable, and aligned to client objectives. You'll also contribute to the continued growth of CGI's Scotland & Northern Ireland Business Unit by helping expand our portfolio, strengthening client relationships, and identifying opportunities to enhance our proposition. Key responsibilities: • Lead & Own the technical solution for strategic bids and complex transformation opportunities. • Design & Architect high-level and detailed solution architectures aligned to client business outcomes. • Collaborate & Influence multidisciplinary bid teams, SMEs, delivery leaders, and client stakeholders. • Shape & Innovate technical propositions that differentiate CGI in competitive pursuits. • Govern & Assure solution quality, technical integrity, and alignment with delivery best practice. • Assess & Mitigate technical risks, dependencies, and implementation challenges. • Integrate & Align technologies, platforms, and services into cohesive end-to-end solutions. • Communicate & Present technical strategies and solution designs to both technical and executive audiences. • Drive & Improve continuous improvement by incorporating emerging technologies and lessons learned into future propositions. • Support & Grow the Growth Operations practice by contributing to business development and strategic growth initiatives. Required qualifications to be successful in this role You'll bring significant experience designing enterprise-scale technology solutions within complex transformation programmes, alongside a strong understanding of pre-sales, bid management, and solution governance. You'll combine technical credibility with commercial awareness, enabling you to translate business requirements into compelling, deliverable solutions while building trusted relationships with clients and internal stakeholders. Essential qualifications and experience: • Extensive experience as a Solution Architect on large-scale digital transformation programmes. • Proven experience supporting pre-sales activities, strategic bids, and competitive tender responses. • Strong expertise in developing high-level and detailed solution architectures (HLD/DD). • Broad knowledge of enterprise technologies, cloud platforms, systems integration, and modern IT architectures. • Experience balancing technical, commercial, security, and delivery considerations within solution design. • Excellent stakeholder management and presentation skills with both technical and business audiences. • Demonstrated ability to lead multidisciplinary teams across complex bid or transformation environments. • Strong understanding of governance, risk management, and solution assurance. • Excellent communication, documentation, and influencing skills. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.

Infrastructure Engineers Position Description At CGI, we're shaping the digital future by delivering secure, resilient, and innovative technology solutions that help our clients achieve operational excellence. As an Infrastructure Engineer, you will play a key role in designing, building, and supporting cloud and on-premise environments that power mission-critical services. Working alongside industry experts, clients, and technology partners, you will help solve complex infrastructure challenges, contribute innovative ideas, and build a rewarding career within a collaborative environment where your expertise is valued, your development is supported, and your work makes a real difference. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. This is your opportunity to be part of something challenging, meaningful, and career-defining. You will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based on site 5 days a week. Your future duties and responsibilities In this role, you will design, build, and support infrastructure solutions across cloud and on-premise environments, ensuring systems meet demanding performance, security, and availability requirements. You'll take ownership of infrastructure across compute, storage, networking, and virtualisation technologies, supporting both project delivery and live operational services within complex, mission-critical environments. Working closely with CGI colleagues, clients, and technology partners, you will deliver resilient, scalable solutions while contributing innovative approaches to infrastructure engineering. You'll be encouraged to continuously develop your technical expertise, share knowledge with others, and play an active role in delivering successful outcomes for our clients. • Design & Deliver secure infrastructure solutions across cloud and on-premise environments • Deploy & Configure compute, storage, networking, and virtualisation platforms • Integrate & Support cloud technologies, including Oracle Cloud Infrastructure where applicable • Monitor & Optimise infrastructure performance, availability, capacity, and resilience • Troubleshoot & Resolve complex infrastructure incidents and technical issues • Collaborate & Deliver with cross-functional teams, clients, and technology partners • Automate & Improve operational processes through scripting and infrastructure automation where appropriate • Communicate & Report technical progress, risks, and system health to stakeholders Required qualifications to be successful in this role To succeed in this role, you should have proven experience delivering and supporting enterprise infrastructure within complex environments. You will bring strong systems administration skills, a solid understanding of networking and virtualisation technologies, and experience working with cloud platforms. A proactive approach to problem-solving, collaboration, and continuous improvement will help you thrive as part of CGI's expert engineering teams. • Proven experience as an Infrastructure Engineer within enterprise or secure environments • Strong systems administration experience across Windows and/or Linux platforms • Solid understanding of networking fundamentals, including TCP/IP, DNS, routing, and firewalls • Experience with cloud infrastructure platforms, ideally Oracle Cloud Infrastructure (OCI) • Experience with virtualisation technologies such as VMware or Hyper-V • Proven troubleshooting, root cause analysis, and incident resolution skills • Experience with container technologies and image management (desirable) • Knowledge of automation, scripting (e.g. PowerShell, Bash, Python), or Infrastructure as Code (advantageous) • Ability to work within secure environments and obtain or hold UK Security Clearance Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.

MCS Group is partnering with a global organisation to hire Skilled AI Engineers and Senior AI Engineers for their Belfast team. This role involves working on enterprise-scale AI projects that drive automation and improve operational efficiency. The positions offer opportunities to work with cutting-edge technology in a collaborative environment, focusing on developing AI-driven applications and mentoring junior staff at the Senior level. A hybrid work model is available, enabling a balanced approach to workplace flexibility.

MCS Group are delighted to be partnering with a global organisation currently investing heavily in AI, automation, and next-generation technology platforms as they build out their Belfast technology function. Due to continued growth, they are hiring for both an AI Engineer and Senior AI Engineer to join a highly visible team working on enterprise-scale AI initiatives across a global business. This is an opportunity to work on genuinely cutting-edge projects in a business where AI is becoming a key part of overall technology strategy. The team are focused on building practical AI solutions that improve internal operations, automation, knowledge management, and user experience across the organisation. The environment would suit someone who enjoys a mix of hands-on engineering, problem solving, collaboration with stakeholders, and helping shape how AI is adopted at scale. The Role You will work as part of a growing AI function focused on designing, building, and improving AI-driven applications and platforms across the business. Projects currently range across: Generative AI and LLM initiatives AI-powered automation tools Machine learning solutions AI platform engineering Data-driven process improvement AI governance and optimisation Depending on level, the Senior AI Engineer role will also involve mentoring, technical leadership, stakeholder engagement, and helping define best practice across AI delivery. What You'll Need Strong experience in software engineering, AI engineering, ML, or data-focused development roles Commercial experience with Python and cloud technologies Exposure to modern AI/ML tooling and frameworks Experience building scalable applications or platforms Good communication skills and ability to work across technical and non-technical teams Interest in emerging AI technologies and practical business applications Tech Environment The team are working across a modern cloud environment with exposure to technologies including: Python AWS / Azure TensorFlow / PyTorch / scikit-learn GenAI & LLM tooling AI automation frameworks API and platform engineering Why This Role? Opportunity to join a business making significant investment in AI Large-scale global projects with real business impact Strong career progression opportunities Hybrid working environment Collaborative engineering culture Belfast-based technology hub with long-term growth plans Salary will depend on experience, with opportunities available at both Engineer and Senior Engineer level.

MCS Group is proud to partner with a prominent Public Sector organisation- Business Services Organisation to recruit a Senior Service Delivery Manager within their payroll function. About the Role We are seeking a Senior Service Delivery Manager to join our Payroll Service Centre (PSC). The PSC provides vital payroll services for Health and Social Care in Northern Ireland (HSCNI), ensuring that employees are paid accurately and efficiently. Working closely with the Deputy Head & Head of HSCNI Payroll, you will lead the day to day delivery of high quality payroll services while managing a large team. This is a demanding leadership role focused on maintaining high service levels, driving process improvements, and building strong relationships with stakeholders across the HSCNI. Key Responsibilities Leadership: Manage the day to day operations of Payroll delivery teams, ensuring all targets and Service Level Agreements (SLAs) are met. Strategic Support: Assist in identifying strategic priorities and risks, and deputise for the Deputy Head of PSC when necessary. Service Improvement: Identify and implement innovative process improvements to enhance service excellence and efficiency. Stakeholder Engagement: Build and maintain effective working relationships with senior internal and external stakeholders to address performance and service delivery. Culture: Promote a positive, supportive, and open team culture through collective leadership and effective staff engagement. What We're Looking For Qualifications: A University Degree or relevant professional qualification in a Finance or Business related discipline. People Management: A minimum of 2 years' experience managing teams and achieving results through others. Stakeholder Relations: At least 2 years' experience working with diverse stakeholders to achieve successful outcomes. Improvement Initiatives: A proven track record of leading successful performance improvement initiatives. Valid driving licence and access to a car on appointment (criteria will be waived if disability prohibits driving) Desirable Criteria Experience working in a shared service or centralised delivery environment CIPP (Chartered Institute of Payroll Professionals) qualified or willing to work toward this qualification. The Package Flexibility: Enjoy a hybrid working model after onboarding Salary: PAYE £28.48/h £55,690 annual salary Duration: Initially 6 Months Start: March 2026 Full Time, Monday Friday 37.5 hours/week To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided, or contact Sam Boles on Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles at All conversations will be treated in the strictest of confidence. MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request. Not all agencies are the same MCS Group are passionate about providing a first class service to all our customers and have an independent review rating of 4.9 stars on Google.

MCS Group in Belfast is seeking an experienced Production Support Team Lead to manage a Level 2 support team. You'll provide business-critical support in a high-availability environment and act as the escalation point for complex production issues. The role offers a significant opportunity for career development, leading a critical function within a technology-driven organization with a hybrid working model. Strong collaboration and technical skills are essential.

Production Support Team Lead Belfast Hybrid Working Manager Level About the Company We are a global technology-driven financial services organisation operating at scale across international markets. The business provides critical infrastructure, platforms, and data solutions that support high-volume, high-availability trading environments. With a long-established history and a significant international footprint, the organisation employs thousands of people worldwide and operates across multiple regions and time zones. Technology is central to the business, underpinning complex, mission-critical systems that demand reliability, performance, and continuous improvement. The Opportunity This is a key leadership role within a production environment undergoing transformation. As Production Support Team Lead, you will play a central part in strengthening how Production Support aligns with business needs, improving operational resilience, and driving service excellence. Based in Belfast, you will lead a local Level 2 Production Support team and act as the primary escalation point for critical production issues. This is a hands on role combining technical depth with people leadership, supporting complex distributed applications across on premise and cloud based environments. Key Responsibilities Technical & Operational Lead and manage Belfast-based resources within a global Production Support function Provide Level 2 support for business-critical applications in a high-availability environment Act as the escalation point for complex production incidents, performing root cause analysis and resolution Manage Incident, Problem, and Change Management processes in line with ITIL principles Oversee application installations, upgrades, fixes, and enhancements across production and non-production environments Monitor application performance, system health, and service availability Manage application stacks across environments in collaboration with international support teams Develop and maintain automation scripts (Shell, PowerShell, Perl, Python, SQL) Create and maintain technical documentation, including runbooks and troubleshooting guides Lead major incident calls and production-related initiatives Submit and manage change control requests Leadership & Management Drive team performance against agreed objectives and service standards Monitor and report on operational KPIs Plan workloads, resource allocation, and operational priorities Promote strong collaboration with technology and business stakeholders Develop learning and development roadmaps for team members Support recruitment and internal mobility initiatives Essential Experience & Skills Proven experience leading a Level 2 Production Support team Strong experience with Windows Server environments Advanced Unix/Linux skills Strong SQL skills (T-SQL, SQL Server Management Studio) Working knowledge of networking tools (SSH, SFTP, traceroute) Scripting experience in PowerShell, Bash, or Perl Strong understanding of ITIL-based support processes Experience with monitoring and observability tooling Demonstrated use of automation to improve efficiency Solid understanding of Change Management Desirable Exposure to cloud or hybrid architectures Knowledge of HTML, JavaScript, or CSS Additional database optimisation experience Familiarity with CI/CD pipelines and DevOps practices Why Join? Lead a critical function within a large-scale, technology-led organisation High-impact role supporting complex, business-critical systems Opportunity to shape team structure and operational processes in Belfast Hybrid working model Strong focus on learning, development, and career progression Inclusive culture where diverse perspectives are valued

MCS Group is excited to invite applications for the position of Senior Controls Engineer/Industrial Automation Engineer based in Belfast. This role involves integrating PLCs and supporting implementations while working closely with customer teams. The ideal candidate will have experience in automation and be well-versed in industrial communication protocols. Benefits include a competitive salary, international travel opportunities, and a strong company culture focused on growth and innovation.

What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Lead Engineer (Integration), this role supports the design, development, and maintenance of custom integrations that connect A&O Shearman's key legal systems, and which support the ingestion, time recording, and document storage of legal Matters. The role is accountable for the correct operation, availability, performance, and security of the integration platform. Develop and operate integration platforms in alignment with the firm's strategy, standards, and policies. Develop microservices and web apps to connect systems using integration platforms. Develop customer relationships with fee earners and business teams to manage the delivery of software solutions and tooling. Participate in agile ceremonies such as sprint planning, retrospectives, and demos. Work with IT stakeholders to refine acceptance criteria. Write unit, integration, and acceptance tests. Improve and extend CI/CD pipelines. Provide 3rd line support for operational issues, working with Technology Services to resolve operational issues and plan and deploy software releases. Investigate and support legal workflow issues. Act as the focal point for matters related to integration engineering, providing guidance to other teams when required. Contribute to continuous improvement of QA processes and tools. Support the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's development of software solutions and tooling. Work with stakeholders from Enterprise Architecture, Data Governance and Information Security to ensure solutions are performant, compliant and secure. Support service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Identify and pursue opportunities for continuous improvement in integration engineering. Including improving software solutions tooling. Working with system and solution architects, contribute to the integration engineering standards, API development standards, and more broadly, to the Engineering Centre of Excellence documentation. What you will have Experience: Direct or related experience in .NET development, preferably within the legal or professional services sector. Demonstrable problem-solving skills using the latest versions of C#. Strong understanding of software architecture, patterns, testing, and debugging. Knowledge and understanding of scalable, cloud-based systems and operational management. Knowledge of IT strategic planning, design, and operations processes. Familiarity with Agile software development practices Solid understanding of the testing pyramid and testing trade-offs, Knowledge of current IT and data market trends and technology innovations. Background in the IT industry, with experience managing and developing cloud-based systems. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Cloud Platform Architect, this role will be responsible for the design of Cloud and infrastructure services and processes that make up the Cloud & Infrastructure Platform that support the A&O Shearman business, globally. These services and process include the cloud services, networks, software and other resources required to deliver the Platform The role translates business requirements into technical and process designs and guides engineering teams through delivery, ensuring the A&OS Cloud and Infrastructure Platform meets the current and future needs of the global business, is secure, operationally excellent and is cost efficient Defines, designs and delivers the network and infrastructure architecture for all Cloud, WAN and LAN requirements including all end user compute requirements The role works with global IT leadership to translate business goals into technology and process designs to support the delivery of the Cloud and Infrastructure Platform Roadmap The role works with project delivery leadership to support business projects which require Cloud and Infrastructure Platform services Accountable for all aspects of the A&OS network architecture and engineering, including delivery of functional and non-functional requirements, meeting operational and project cost constraints. Accountable for ensuring the future network architecture meets the A&OS business needs. This includes ownership of network designs for all projects, growth and changing requirements. Accountable for delivering the architecture, designs and engineering for multiple, complex projects from across the business as well as the core Cloud Platform Roadmap, often concurrently. These will come from a variety of stakeholders and locations across the globe Able to effectively manage the workload for network architecture, design and engineering from across multiple complex projects and the core Cloud Platform Roadmap concurrently, to ensure successful delivery to business expectations and timelines Support the Cloud Platform Architect to: Ensure the multi-year Cloud & Infrastructure Platform Roadmap is continuously maintained, aligned to the business goals and strategy, delivering security, operational excellence and cost efficiency Ensure the multi-year Cloud & Infrastructure Platform Roadmap is delivered. Lead architecture and engineering resources to deliver designs and change, while ensuring compliance with governance frameworks, best practice, risk management, guardrails and compliance across engineering teams. These resources will be a mix of internal and external resources Deliver designs for the Cloud and Infrastructure Platform and other business projects using blueprints, technical specifications, and standards Support the development of business cases for new initiatives which require the Cloud and infrastructure Platform services and processes Engage and contract with external suppliers, with commercial acumen Ensure the successful delivery of the critical services that other technology Platforms, business and customer projects will need to consume from the Cloud & Infrastructure Platform. This will include: Providing timeline, skills and effort estimates to projects for solution design and delivery Forecasting capacity requirements and ensuring these are ready when required Forecasting future demand for services and processes to ensure innovative solutions are available to support these when required What you will have Must have relevant technical architecture qualifications and certifications for at least one of the major Cloud providers, preferably Microsoft Azure Deep expertise of at least one Cloud provider, preferably Microsoft Azure and associated network services Experience in technology architecture, engineering and networking using a range of technology tools to perform these roles Deep understanding and experience of Cloud Computing, Network design and protocols, Storage, Infrastructure as Code, Containerization and Information Security Ability to solve complex business and technology problems in demanding timescales Ability to understand and translate business goals and strategy into technology designs Ability to innovate and drive adoption of new technologies to ensure the Cloud and Infrastructure Platform is continuously ready to meet new business demands Strong understanding and experience of using architectural governance frameworks, best practices, compliance and risk management Must have operated architectural governance processes and logistics, including design authorities and design review Good understanding and experience of the project delivery lifecycle, from concept to delivery, delivery methodologies and finance Good understanding and experience of the operational lifecycle, from go-live to decommissioning and what is required to maintain an industry leading operational environment Ability to select and work with vendors to deliver business outcomes on time, budget and scope Ability to influence stakeholders including IT leadership and peers across the global IT organization Excellent communication and presentation skills NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do You will support key database for applications used by A&O Shearman that keep the firm running. These include the firm's finance and customer relationship management systems, as well business intake and time capture. You will support other business critical applications, including file transfer, legal technology and various application services. You will work with 3rd parties who provide expertise in these systems. The firm's database infrastructure, MS-SQL, will also be supported by you. You will also support the Dynamics365 platform and applications built on it. Application servers and Databases are a mixture of on-premises and SaaS/cloud-hosted. As well as supporting the databases stack, you will package, configure, test, and deploy applications to the firm. You will work with other service support teams in I&O, including End-User Compute, Infrastructure and Networks, to provide a world-class service to our business. You will also work with our global service desk, regional support teams and the global IT department. You will provide technical database expertise on projects when required. Provide availability, scalability and performance of all application database systems through data metrics Capture, analyse database metrics and bring forward improvements of database systems Identify, design and implement robust monitoring alerts to identify potential issues early Maintain core database infrastructure servers in Azure, AVS and on-premises Develop backup/restore procedures for major databases to ensure data integrity Develop and leverage automation procedures to turn repeatable actions into automated processes Analyse database capacity metrics on all server infrastructure Provide expertise for database engineering to optimise database migrations, queries and performance Management and monitoring of SQL availability groups and clustered SQL servers Lead in database related projects and ensure timely delivery. Analyse and use data to identify and prioritise operations to find root cause of major issues. Participate in on call and out of hours support for both application and databases Knowledge and use of DevOps and GitHub and other collaboration tool sets Support maintenance reviews, vulnerability assessments of MS SQL Ability to work independently and good communication skills Document and knowledge share learnings to wider team with ability to multi-task including team upskilling Experience with programming languages including PowerShell, SQL, Linux preferred Collaborate with other engineering teams on production changes, incidents and problem management What you will have Desired Skills Proficient Microsoft SQL Azure Server and SQL infrastructure AZ-900 Azure Fundamentals and DP-900 Azure Data Fundamentals preferred SQL AG, Clustering and high availability features experience SQL and PowerShell scripting experience SQL and server performance tuning SQL Replication performance and monitoring tuning Understanding of Linux server management NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Cloud Platform Architect, this role will be responsible for the design of Cloud and infrastructure services and processes that make up the Cloud & Infrastructure Platform that support the A&O Shearman business, globally. These services and process include the cloud services, networks, software and other resources required to deliver the Platform The role translates business requirements into technical and process designs and guides engineering teams through delivery, ensuring the A&OS Cloud and Infrastructure Platform meets the current and future needs of the global business, is secure, operationally excellent and is cost efficient Defines, designs and delivers the network and infrastructure architecture for all Cloud, WAN and LAN requirements including all end user compute requirements The role works with global IT leadership to translate business goals into technology and process designs to support the delivery of the Cloud and Infrastructure Platform Roadmap The role works with project delivery leadership to support business projects which require Cloud and Infrastructure Platform services Accountable for all aspects of the A&OS network architecture and engineering, including delivery of functional and non-functional requirements, meeting operational and project cost constraints. Accountable for ensuring the future network architecture meets the A&OS business needs. This includes ownership of network designs for all projects, growth and changing requirements. Accountable for delivering the architecture, designs and engineering for multiple, complex projects from across the business as well as the core Cloud Platform Roadmap, often concurrently. These will come from a variety of stakeholders and locations across the globe Able to effectively manage the workload for network architecture, design and engineering from across multiple complex projects and the core Cloud Platform Roadmap concurrently, to ensure successful delivery to business expectations and timelines Support the Cloud Platform Architect to: Ensure the multi-year Cloud & Infrastructure Platform Roadmap is continuously maintained, aligned to the business goals and strategy, delivering security, operational excellence and cost efficiency Ensure the multi-year Cloud & Infrastructure Platform Roadmap is delivered. Lead architecture and engineering resources to deliver designs and change, while ensuring compliance with governance frameworks, best practice, risk management, guardrails and compliance across engineering teams. These resources will be a mix of internal and external resources Deliver designs for the Cloud and Infrastructure Platform and other business projects using blueprints, technical specifications, and standards Support the development of business cases for new initiatives which require the Cloud and infrastructure Platform services and processes Engage and contract with external suppliers, with commercial acumen Ensure the successful delivery of the critical services that other technology Platforms, business and customer projects will need to consume from the Cloud & Infrastructure Platform. This will include: Providing timeline, skills and effort estimates to projects for solution design and delivery Forecasting capacity requirements and ensuring these are ready when required Forecasting future demand for services and processes to ensure innovative solutions are available to support these when required What you will have Must have relevant technical architecture qualifications and certifications for at least one of the major Cloud providers, preferably Microsoft Azure Deep expertise of at least one Cloud provider, preferably Microsoft Azure and associated network services Experience in technology architecture, engineering and networking using a range of technology tools to perform these roles Deep understanding and experience of Cloud Computing, Network design and protocols, Storage, Infrastructure as Code, Containerization and Information Security Ability to solve complex business and technology problems in demanding timescales Ability to understand and translate business goals and strategy into technology designs Ability to innovate and drive adoption of new technologies to ensure the Cloud and Infrastructure Platform is continuously ready to meet new business demands Strong understanding and experience of using architectural governance frameworks, best practices, compliance and risk management Must have operated architectural governance processes and logistics, including design authorities and design review Good understanding and experience of the project delivery lifecycle, from concept to delivery, delivery methodologies and finance Good understanding and experience of the operational lifecycle, from go-live to decommissioning and what is required to maintain an industry leading operational environment Ability to select and work with vendors to deliver business outcomes on time, budget and scope Ability to influence stakeholders including IT leadership and peers across the global IT organization Excellent communication and presentation skills NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do You will support key database for applications used by A&O Shearman that keep the firm running. These include the firm's finance and customer relationship management systems, as well business intake and time capture. You will support other business critical applications, including file transfer, legal technology and various application services. You will work with 3rd parties who provide expertise in these systems. The firm's database infrastructure, MS-SQL, will also be supported by you. You will also support the Dynamics365 platform and applications built on it. Application servers and Databases are a mixture of on-premises and SaaS/cloud-hosted. As well as supporting the databases stack, you will package, configure, test, and deploy applications to the firm. You will work with other service support teams in I&O, including End-User Compute, Infrastructure and Networks, to provide a world-class service to our business. You will also work with our global service desk, regional support teams and the global IT department. You will provide technical database expertise on projects when required. Provide availability, scalability and performance of all application database systems through data metrics Capture, analyse database metrics and bring forward improvements of database systems Identify, design and implement robust monitoring alerts to identify potential issues early Maintain core database infrastructure servers in Azure, AVS and on-premises Develop backup/restore procedures for major databases to ensure data integrity Develop and leverage automation procedures to turn repeatable actions into automated processes Analyse database capacity metrics on all server infrastructure Provide expertise for database engineering to optimise database migrations, queries and performance Management and monitoring of SQL availability groups and clustered SQL servers Lead in database related projects and ensure timely delivery. Analyse and use data to identify and prioritise operations to find root cause of major issues. Participate in on call and out of hours support for both application and databases Knowledge and use of DevOps and GitHub and other collaboration tool sets Support maintenance reviews, vulnerability assessments of MS SQL Ability to work independently and good communication skills Document and knowledge share learnings to wider team with ability to multi-task including team upskilling Experience with programming languages including PowerShell, SQL, Linux preferred Collaborate with other engineering teams on production changes, incidents and problem management What you will have Desired Skills Proficient Microsoft SQL Azure Server and SQL infrastructure AZ-900 Azure Fundamentals and DP-900 Azure Data Fundamentals preferred SQL AG, Clustering and high availability features experience SQL and PowerShell scripting experience SQL and server performance tuning SQL Replication performance and monitoring tuning Understanding of Linux server management NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

Are you ready to start a career in IT Support? The demand for newly trained and qualified IT Support professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits. We help you develop the skills required with three globally recognised qualifications, real-world project work and practical training so that you can be ready to launch your new career in IT support with our job guarantee on completion. Newto Training can support you at any stage of your career journey whether you're new to the industry or looking to exchange your skills, this IT Helpdesk Technician course is designed to get you job-ready. Within our IT Helpdesk Technician career programme, you will: 100+ hours of live instructor-led online training 3 certifications: CompTIA ITF+, CompTIA A+ & Forescout FSCA (with an exam resit included) Real-world project work getting you job-ready Upon completion of your course, we'll put you in touch with our partner companies to secure you a job in the I.T. industry Course cost £1995, or, £166.25 per month We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees. No prior industry experience is required - No matter your background, previous studies or work history - if you think you have the soft skills (communication skills, passion) needed then we can help you launch the career you want. Click 'Apply Now' to begin your new career in IT Support!

SOC Analyst Programme - No Experience Required This is a self-funded career programme with a guaranteed job on completion or 100% of your course fees back Train. Certify. Get Hired. Are you looking to start a career in Cyber Security but don't know where to begin? With cyber threats continuing to rise, organisations across the UK are actively investing in cyber security talent. Newto Training's Cyber Security Career Programme is designed to help aspiring professionals gain the qualifications, practical experience and support needed to secure their first role in the industry. Whether you're looking for a complete career change, returning to work, leaving the Armed Forces, or seeking a future-proof career, we'll help you build the skills employers need. Please note: this is a self-funded programme costing around £190 per month How Our Career Programme Works: Over 100 hours of live instructor-led online training delivered by experienced industry professionals Four industry-recognised certifications (exam voucher and exam resit support included): Microsoft Azure Fundamentals (AZ-900) CompTIA Security+ CompTIA CySA+ Forescout Certified Security Associate (FSCA) Practical, real-world project work designed to help you develop hands-on skills Dedicated 1-to-1 tutor support throughout your learning journey CV support, interview preparation, and career coaching Access to our employer network and recruitment partners Starting Salaries Upon successful completion of the programme, we guarantee a starting salary of up to £45,000. Who Is This Programme For? This programme is designed for individuals with little or no previous experience. You may be: Looking for a career change A recent school, college or university leaver Currently working in another industry Leaving the Armed Forces Interested in technology and problem-solving The most important qualities are a willingness to learn, good communication skills and a genuine interest in changing your career. Please note: this is a self-funded programme costing around £190 per month Our Job Guarantee Successfully complete the programme and meet the agreed career support requirements, and we guarantee you'll receive a job offer within 6 months. If not, we'll refund 100% of your course fees. Full T&Cs available. Ready to Start Your New Career? Click 'Apply Now' to speak with an Advisor and take the first step towards a rewarding career in one of the UK's fastest-growing sectors.

Data Engineer Programme - No Experience Required This is a self-funded career programme with a guaranteed job on completion or 100% of your course fees back Train. Certify. Get Hired. Are you looking to start a career in data but don't know where to begin? The demand for Data Analysts has grown by 20% annually, with experienced professionals earning salaries upwards of £58,000. In today's digital world, data is critical to business decision-making, making the role of a Data Analyst indispensable. As skills shortages continue to grow, the demand for qualified entry-level professionals is on the rise. Newto Training's Data Analyst Career Programme is designed to help aspiring professionals gain the qualifications, practical experience and support needed to secure their first role in the industry. Whether you're looking for a complete career change, returning to work, leaving the Armed Forces, or seeking a future-proof career, we'll help you build the skills employers need. Please note: this is a self-funded programme costing around £190 per month How Our Career Programme Works: Over 100 hours of live instructor-led online training delivered by experienced industry professionals Three industry-recognised certifications (exam voucher and exam resit support included): Microsoft Power BI Data Analyst (PL-300) Microsoft Azure Data Fundamentals (DP-900) Microsoft Azure AI Fundamentals (AI-901) Practical, real-world project work designed to help you develop hands-on skills in Excel, SQL, Python and PowerBI Dedicated 1-to-1 tutor support throughout your learning journey CV support, interview preparation, and career coaching Access to our employer network and recruitment partners Starting Salaries Upon successful completion of the programme, we guarantee a starting salary of up to £40,000. Who Is This Programme For? This programme is designed for individuals with little or no previous experience. You may be: Looking for a career change A recent school, college or university leaver Currently working in another industry Leaving the Armed Forces Interested in technology and problem-solving The most important qualities are a willingness to learn, good communication skills and a genuine interest in changing your career. Please note: this is a self-funded programme costing around £190 per month Our Job Guarantee Successfully complete the programme and meet the agreed career support requirements, and we guarantee you'll receive a job offer within 6 months. If not, we'll refund 100% of your course fees. Full T&Cs available. Ready to Start Your New Career? Click 'Apply Now' to speak with an Advisor and take the first step towards a rewarding career in one of the UK's fastest-growing sectors.

IT Support/ IT Technician Programme - No Experience Required This is a self-funded career programme with a guaranteed job on completion or 100% of your course fees back Train. Certify. Get Hired. Are you looking to start a career in IT but don't know where to begin? The demand for skilled IT Technicians is growing fast, with excellent opportunities for career progression and hands-on experience with the latest technologies. At Newto Training, our IT Support/ Technician Career Programme gives you the skills, certifications, and real-world experience you need to step straight into the industry. Whether you're looking for a complete career change, returning to work, leaving the Armed Forces, or seeking a future-proof career, we'll help you build the skills employers need. Please note: this is a self-funded programme costing around £180 per month How Our Career Programme Works: Over 80 hours of live instructor-led online training delivered by experienced industry professionals Two industry-recognised certifications (exam voucher and exam resit support included): CompTIA A+ Microsoft Azure Fundamentals (AZ-900) Practical, real-world project work designed to help you develop hands-on skills Dedicated 1-to-1 tutor support throughout your learning journey CV support, interview preparation, and career coaching Access to our employer network and recruitment partners Starting Salaries Upon successful completion of the programme, we guarantee a starting salary of up to £30,000. Who Is This Programme For? This programme is designed for individuals with little or no previous experience. You may be: Looking for a career change A recent school, college or university leaver Currently working in another industry Leaving the Armed Forces Interested in technology and problem-solving The most important qualities are a willingness to learn, good communication skills and a genuine interest in changing your career. Please note: this is a self-funded programme costing around £180 per month Our Job Guarantee Successfully complete the programme and meet the agreed career support requirements, and we guarantee you'll receive a job offer within 6 months. If not, we'll refund 100% of your course fees. Full T&Cs available. Ready to Start Your New Career? Click 'Apply Now' to speak with an Advisor and take the first step towards a rewarding career in one of the UK's fastest-growing sectors.

Penetration Tester Programme - No Experience Required This is a self-funded career programme with a guaranteed job on completion or 100% of your course fees back Train. Certify. Get Hired. Are you looking to start a career in Penetration Testing but don't know where to begin? With cyber threats continuing to rise, organisations across the UK are actively investing in cyber security talent. Newto Training's Ethical Hacker Career Programme is designed to help aspiring professionals gain the qualifications, practical experience and support needed to secure their first role in the industry. Whether you're looking for a complete career change, returning to work, leaving the Armed Forces, or seeking a future-proof career, we'll help you build the skills employers need. Please note: this is a self-funded programme costing around £200 per month How Our Career Programme Works: Over 100 hours of live instructor-led online training delivered by experienced industry professionals Four industry-recognised certifications (exam voucher and exam resit support included): Microsoft Azure Fundamentals (AZ-900) CCT (Certified Cybersecurity Technician) CEH (Certified Ethical Hacker) Forescout Certified Security Associate (FSCA) Practical, real-world project work designed to help you develop hands-on skills Dedicated 1-to-1 tutor support throughout your learning journey CV support, interview preparation, and career coaching Access to our employer network and recruitment partners Starting Salaries Upon successful completion of the programme, we guarantee a starting salary of up to £45,000. Who Is This Programme For? This programme is designed for individuals with little or no previous experience. You may be: Looking for a career change A recent school, college or university leaver Currently working in another industry Leaving the Armed Forces Interested in technology and problem-solving The most important qualities are a willingness to learn, good communication skills and a genuine interest in changing your career. Please note: this is a self-funded programme costing around £190 per month Our Job Guarantee Successfully complete the programme and meet the agreed career support requirements, and we guarantee you'll receive a job offer within 6 months. If not, we'll refund 100% of your course fees. Full T&Cs available. Ready to Start Your New Career? Click 'Apply Now' to speak with an Advisor and take the first step towards a rewarding career in one of the UK's fastest-growing sectors.