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Head of IT - Infrastructure Systems - Hands-On - 3rd & 4th Line Engineer Level Hybrid Role with a Sheffield HQ plus Regular Travel to Regional UK Offices - Fully Expensed A Technical Hands-On Infrastructure All-Rounder, 3rd & 4th Line IT Engineer Level, Dynamic and Forward-Thinking Personality, 3rd Party Vendor Management Responsibilities, Consultative Demeanour, Project Capability, Cyber Security Experience, Network Support, Performance and Resilience, Desktop, Software and hardware, User Access and Multi-Factor Authorisation. Microsoft, Cloud, O365, Active Directory, Azure AD, Wins 10/11, Windows Server Genealogy, Virtualisation, Networks, Cyber Security, Performance, Resilience and VoiP. 50,000pa to 70,000pa - Depending upon experience + Excellent Benefits An established UK Group specialising in the Production, Engineering and Manufacturing of leading-edge systems are urgently seeking a dynamic and enthusiastic Hands-On IT Engineer who wished to rise above their peers and step up into a Head of IT position. As the sole "Go-To person for all things IT", this opportunity is a "Technical Hands-On" Head of IT post, Improving and Supporting a UK wide Microsoft Cloud and O365 Infrastructure, Improving and Supporting a UK Wide Network, Stabilising, Improving Performance and Capability for growth, including Desktop Hardware / Software as well as Cyber Security Resilience. There will be 3rd Part IT Vendor Management responsibilities as well as Service Level Agreements to investigate and Improve for the future growth of the clients business expectations. Within this role IT Security, including User Security is key therefore MFA (Multi-Factor Authorisation), Identity Access Management, Security and System Backups, Administration Rights are areas of focus and scrutiny. IT projects for the future include the Planning and Designing, Transitions and Integrations for the elevation of IT Infrastructure Systems to cope for capacity and performance. Call Experis IT on (phone number removed) for more information!

This is a fantastic opportunity to join a ground-breaking Fintech SaaS company re-defining the way that financial advisers, platforms and private wealth managers report, communicate, and exchange data with their clients. To fuel our rapid growth, we re hiring an entrepreneurial Head of Development. We re looking for someone fluent in SaaS / application development, who thrives in an agile, fast-paced tech SME environment. This is a hands-on, multi-tasking role - ideal for someone who s comfortable leading a small team, writing clean code (50% of the time), and building the processes that will drive us forward. Ready to advance your career and join an industry leader with a constant mission to innovate? Role Info: Head of Development 100% UK Remote Competitive Market Salary DOE Plus Incredible Benefits Package including Life Assurance, Private Health Cover, Pension Scheme, and More Values: Innovative, Flexible, Responsive, Professional, Integrity Product / Service: Fintech SaaS Leading supplier of investment workflow and data distribution services to the UK financial advisory market. Our software integrates with most of the leading investment platforms and back-office systems in the UK. Your Skills / Background: SaaS / Application Software Development, C#/.NET, .NET Core, Persistence Frameworks, SOLID Principles, Web APIs, MS SQLCustomer Experience. Team Leadership, Systems & Processes Leadership. Who we are: We re Sprint Enterprise Technology a small, high-impact fintech company, doing big things in the UK wealth management industry, and we have the awards to prove it! Our mission is to bring about a more open and integrated wealth management industry by enabling the flow of rich and accurate data between systems. Our product FINIO is the award winning data hub that connects investment platforms, discretionary fund managers with software providers and advisory firms for the flow of investment data. It helps the wealth management sector become more efficient, integrated and enables the flow of complex investment data that is increasingly required to power today s software systems. We operate in a fast-paced, customer-first environment that embraces innovation. Our technology stack is Microsoft-based, running on a VMware virtualized private cloud, carefully managed by our own Infrastructure Engineers and our hosting partners. We run a network of SQL Servers, ensuring high availability and performance for our data-driven solutions. The Head of Development role: We are seeking an experienced Full Stack Head of Development to guide and inspire a cross-functional team of C# and SQL developers. This role is a blend of leadership (50%) and hands-on technical development (50%), requiring expertise in .NET application/system design in a Windows Server 2022 / MS SQL Server / IIS environment. This is a fully remote opportunity within the fintech sector. What you ll do: • Work closely with customers, our Business Analyst and the commercial team to gather feedback, understand customer needs, act as a critical thought partner, and ensure our solutions deliver maximum value • Lead, manage, and mentor a growing team of developers, including the Company s Infrastructure Engineer, fostering a culture of collaboration and technical excellence • Hold responsibility for the company s hosting infrastructure and help shape this as we go forwards • As a member of the senior management team, you will help shape the Company s wider strategy • Collaborate with our (ex Microsoft) Chief Data Architect SQL Guru to Architect and design distributed software systems with high performance, scalability, and availability in mind • Write clean, efficient, and scalable code, following TDD best practices in an Agile environment • Set up and manage formal processes within the development area such as release management based upon your experience and best industry practice • Conduct code reviews to ensure adherence to best practices and continuous improvement • Manage our GitHub based code repository • Drive innovation, exploring new technologies and approaches to enhance our solutions Where your expertise will lie: • C#/.NET • .NET Core • Persistence Frameworks (Entity Framework, Dapper, etc.) • SOLID Principles • Web APIs • MS SQL Server integration through Stored Procedures • Persistence Frameworks and SQL CLR extensions • SQL performance tuning About you: • Hold at least 5 years experience as a Full Stack Software Engineer and 3+ years in a leadership/management role • A true people-person that knows how to get the best from their team • Strong problem-solving skills with a customer-first mindset • Ability to work independently while excelling in a team-oriented environment • Excellent communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders • A passion for innovation, ownership, and delivering high-value outcomes for clients Why you ll love this role: • Work in a fully remote, highly collaborative environment in the fintech space • Be part of a fast-moving, fast-growing, startup-style culture that values creativity and impact • Lead and grow a talented development team, shaping the future of our cutting-edge solutions • Engage directly with customers, making a real impact on their experience and satisfaction • Enjoy a diverse, dynamic, and supportive work culture where your contributions make a real difference What s on Offer: • Work from home (with funded meet ups from time to time) • Flexible working (where practical) • 25 days holiday (plus bank holidays) increasing with length of service plus an extra days holiday on your birthday • 2 days corporate social responsibility leave • Holiday purchase scheme (buy/sell up to 5 days) • Life Assurance (4 x salary) • Contribution to Private Health Cover • Subscription to a Wellbeing service and Employee Assistance Programme • Contributory Pension Scheme via Salary Sacrifice • Salary Sacrifice for additional qualifying benefits (e.g. extra pension contributions, EV purchase) Interested? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

This is a fantastic opportunity to join a ground-breaking Fintech SaaS company re-defining the way that financial advisers, platforms and private wealth managers report, communicate, and exchange data with their clients. To fuel our rapid growth, we re hiring an entrepreneurial Head of Development. We re looking for someone fluent in SaaS / application development, who thrives in an agile, fast-paced tech SME environment. This is a hands-on, multi-tasking role - ideal for someone who s comfortable leading a small team, writing clean code (50% of the time), and building the processes that will drive us forward. Ready to advance your career and join an industry leader with a constant mission to innovate? Role Info: Head of Development 100% UK Remote Competitive Market Salary DOE Plus Incredible Benefits Package including Life Assurance, Private Health Cover, Pension Scheme, and More Values: Innovative, Flexible, Responsive, Professional, Integrity Product / Service: Fintech SaaS Leading supplier of investment workflow and data distribution services to the UK financial advisory market. Our software integrates with most of the leading investment platforms and back-office systems in the UK. Your Skills / Background: SaaS / Application Software Development, C#/.NET, .NET Core, Persistence Frameworks, SOLID Principles, Web APIs, MS SQLCustomer Experience. Team Leadership, Systems & Processes Leadership. Who we are: We re Sprint Enterprise Technology a small, high-impact fintech company, doing big things in the UK wealth management industry, and we have the awards to prove it! Our mission is to bring about a more open and integrated wealth management industry by enabling the flow of rich and accurate data between systems. Our product FINIO is the award winning data hub that connects investment platforms, discretionary fund managers with software providers and advisory firms for the flow of investment data. It helps the wealth management sector become more efficient, integrated and enables the flow of complex investment data that is increasingly required to power today s software systems. We operate in a fast-paced, customer-first environment that embraces innovation. Our technology stack is Microsoft-based, running on a VMware virtualized private cloud, carefully managed by our own Infrastructure Engineers and our hosting partners. We run a network of SQL Servers, ensuring high availability and performance for our data-driven solutions. The Head of Development role: We are seeking an experienced Full Stack Head of Development to guide and inspire a cross-functional team of C# and SQL developers. This role is a blend of leadership (50%) and hands-on technical development (50%), requiring expertise in .NET application/system design in a Windows Server 2022 / MS SQL Server / IIS environment. This is a fully remote opportunity within the fintech sector. What you ll do: • Work closely with customers, our Business Analyst and the commercial team to gather feedback, understand customer needs, act as a critical thought partner, and ensure our solutions deliver maximum value • Lead, manage, and mentor a growing team of developers, including the Company s Infrastructure Engineer, fostering a culture of collaboration and technical excellence • Hold responsibility for the company s hosting infrastructure and help shape this as we go forwards • As a member of the senior management team, you will help shape the Company s wider strategy • Collaborate with our (ex Microsoft) Chief Data Architect SQL Guru to Architect and design distributed software systems with high performance, scalability, and availability in mind • Write clean, efficient, and scalable code, following TDD best practices in an Agile environment • Set up and manage formal processes within the development area such as release management based upon your experience and best industry practice • Conduct code reviews to ensure adherence to best practices and continuous improvement • Manage our GitHub based code repository • Drive innovation, exploring new technologies and approaches to enhance our solutions Where your expertise will lie: • C#/.NET • .NET Core • Persistence Frameworks (Entity Framework, Dapper, etc.) • SOLID Principles • Web APIs • MS SQL Server integration through Stored Procedures • Persistence Frameworks and SQL CLR extensions • SQL performance tuning About you: • Hold at least 5 years experience as a Full Stack Software Engineer and 3+ years in a leadership/management role • A true people-person that knows how to get the best from their team • Strong problem-solving skills with a customer-first mindset • Ability to work independently while excelling in a team-oriented environment • Excellent communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders • A passion for innovation, ownership, and delivering high-value outcomes for clients Why you ll love this role: • Work in a fully remote, highly collaborative environment in the fintech space • Be part of a fast-moving, fast-growing, startup-style culture that values creativity and impact • Lead and grow a talented development team, shaping the future of our cutting-edge solutions • Engage directly with customers, making a real impact on their experience and satisfaction • Enjoy a diverse, dynamic, and supportive work culture where your contributions make a real difference What s on Offer: • Work from home (with funded meet ups from time to time) • Flexible working (where practical) • 25 days holiday (plus bank holidays) increasing with length of service plus an extra days holiday on your birthday • 2 days corporate social responsibility leave • Holiday purchase scheme (buy/sell up to 5 days) • Life Assurance (4 x salary) • Contribution to Private Health Cover • Subscription to a Wellbeing service and Employee Assistance Programme • Contributory Pension Scheme via Salary Sacrifice • Salary Sacrifice for additional qualifying benefits (e.g. extra pension contributions, EV purchase) Interested? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

This is a fantastic opportunity to join a ground-breaking Fintech SaaS company re-defining the way that financial advisers, platforms and private wealth managers report, communicate, and exchange data with their clients. To fuel our rapid growth, we re hiring an entrepreneurial Head of Development. We re looking for someone fluent in SaaS / application development, who thrives in an agile, fast-paced tech SME environment. This is a hands-on, multi-tasking role - ideal for someone who s comfortable leading a small team, writing clean code (50% of the time), and building the processes that will drive us forward. Ready to advance your career and join an industry leader with a constant mission to innovate? Role Info: Head of Development 100% UK Remote Competitive Market Salary DOE Plus Incredible Benefits Package including Life Assurance, Private Health Cover, Pension Scheme, and More Values: Innovative, Flexible, Responsive, Professional, Integrity Product / Service: Fintech SaaS Leading supplier of investment workflow and data distribution services to the UK financial advisory market. Our software integrates with most of the leading investment platforms and back-office systems in the UK. Your Skills / Background: SaaS / Application Software Development, C#/.NET, .NET Core, Persistence Frameworks, SOLID Principles, Web APIs, MS SQLCustomer Experience. Team Leadership, Systems & Processes Leadership. Who we are: We re Sprint Enterprise Technology a small, high-impact fintech company, doing big things in the UK wealth management industry, and we have the awards to prove it! Our mission is to bring about a more open and integrated wealth management industry by enabling the flow of rich and accurate data between systems. Our product FINIO is the award winning data hub that connects investment platforms, discretionary fund managers with software providers and advisory firms for the flow of investment data. It helps the wealth management sector become more efficient, integrated and enables the flow of complex investment data that is increasingly required to power today s software systems. We operate in a fast-paced, customer-first environment that embraces innovation. Our technology stack is Microsoft-based, running on a VMware virtualized private cloud, carefully managed by our own Infrastructure Engineers and our hosting partners. We run a network of SQL Servers, ensuring high availability and performance for our data-driven solutions. The Head of Development role: We are seeking an experienced Full Stack Head of Development to guide and inspire a cross-functional team of C# and SQL developers. This role is a blend of leadership (50%) and hands-on technical development (50%), requiring expertise in .NET application/system design in a Windows Server 2022 / MS SQL Server / IIS environment. This is a fully remote opportunity within the fintech sector. What you ll do: • Work closely with customers, our Business Analyst and the commercial team to gather feedback, understand customer needs, act as a critical thought partner, and ensure our solutions deliver maximum value • Lead, manage, and mentor a growing team of developers, including the Company s Infrastructure Engineer, fostering a culture of collaboration and technical excellence • Hold responsibility for the company s hosting infrastructure and help shape this as we go forwards • As a member of the senior management team, you will help shape the Company s wider strategy • Collaborate with our (ex Microsoft) Chief Data Architect SQL Guru to Architect and design distributed software systems with high performance, scalability, and availability in mind • Write clean, efficient, and scalable code, following TDD best practices in an Agile environment • Set up and manage formal processes within the development area such as release management based upon your experience and best industry practice • Conduct code reviews to ensure adherence to best practices and continuous improvement • Manage our GitHub based code repository • Drive innovation, exploring new technologies and approaches to enhance our solutions Where your expertise will lie: • C#/.NET • .NET Core • Persistence Frameworks (Entity Framework, Dapper, etc.) • SOLID Principles • Web APIs • MS SQL Server integration through Stored Procedures • Persistence Frameworks and SQL CLR extensions • SQL performance tuning About you: • Hold at least 5 years experience as a Full Stack Software Engineer and 3+ years in a leadership/management role • A true people-person that knows how to get the best from their team • Strong problem-solving skills with a customer-first mindset • Ability to work independently while excelling in a team-oriented environment • Excellent communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders • A passion for innovation, ownership, and delivering high-value outcomes for clients Why you ll love this role: • Work in a fully remote, highly collaborative environment in the fintech space • Be part of a fast-moving, fast-growing, startup-style culture that values creativity and impact • Lead and grow a talented development team, shaping the future of our cutting-edge solutions • Engage directly with customers, making a real impact on their experience and satisfaction • Enjoy a diverse, dynamic, and supportive work culture where your contributions make a real difference What s on Offer: • Work from home (with funded meet ups from time to time) • Flexible working (where practical) • 25 days holiday (plus bank holidays) increasing with length of service plus an extra days holiday on your birthday • 2 days corporate social responsibility leave • Holiday purchase scheme (buy/sell up to 5 days) • Life Assurance (4 x salary) • Contribution to Private Health Cover • Subscription to a Wellbeing service and Employee Assistance Programme • Contributory Pension Scheme via Salary Sacrifice • Salary Sacrifice for additional qualifying benefits (e.g. extra pension contributions, EV purchase) Interested? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 1st Line IT Engineers to join their thriving team. THE ROLE: It will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment. Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or on client site. This role may require your attendance on the client site(s) supporting customers accessing IT services. Helping customers solve technical issues with their computers (hardware and software) Liaising directly with end users to resolve any problems. Logging technical support requests over the telephone, face to face or by email Using remote control tools and technologies to assist end users' as required Documenting systems and procedures as implemented for and on behalf of our customers THE CANDIDATE: Microsoft Exchange and Office 365 Server Hardware and Software Network solutions including local area networks, wide area networks and associated hardware and technologies such as firewalls, routers, WIFI solutions and network switches and cabling Cloud backup solutions IT peripherals You must have an eye for detail, the ability to work independently and as part of a team, great documentation skills and the drive to progress your own learning and career. BENEFITS: Company Pension, Laptop, Mobile, On-site parking, potential Hybrid working. THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.

About us Established in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and telephony. We partner with market leading providers to deliver first class services and solutions. What we're looking for: We are currently looking for a Field based IT Support Engineer to join our busy support team, to help support clients with field visits, predominantly in London and surrounding areas. You'll be supporting office IT systems including windows networks, associated cloud services, infrastructure and connectivity. The ability to work independently is key to the role, but as you ll find out when you join our Field Services team, you ll never be on your own , our engineers have a wealth of experience and knowledge to share and support your growth. We ve been growing rapidly and are looking for someone who's willing and able to grow with us. There is plenty of opportunity for progression within the role and the company itself so if you re looking for that next step of your career then this role could be perfect for you. All candidates must possess: A desire to learn and further their skills by working towards industry recognised certifications Excellent written and spoken communication skills Extreme professionalism and personal presentation An ability to work independently and perform their own research Excellent organisational skills including the ability to manage and prioritise their workload As this role is field based, it is a requirement to have a full UK driving licence. Candidates are expected to be competent in the following: Providing high quality 1st and 2nd line support All aspects of Windows desktop & application support to All aspects of tablet and mobile device support Basic network troubleshooting incl. ping and traceroute. Administering Microsoft Active Directory, Exchange Server & Office 365. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. We love a success story our Managing Director started with us as an engineer! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger. 25 days annual leave + bank holidays Active workplace committees (Social / Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you re still not convinced, drop us a line at (email address removed) we ll arrange an informal chat about the role.

About us Established in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and telephony. We partner with market leading providers to deliver first class services and solutions. What we're looking for: We are currently looking for a Field based IT Support Engineer to join our busy support team, to help support customers with field visits across the Greater Manchester area, surrounding areas. You'll be supporting office IT systems including windows networks, associated cloud services, infrastructure and connectivity. The ability to work independently is key to the role, but as you ll find out when you join our Field Services team, you ll never be on your own , our engineers have a wealth of experience and knowledge to share and support your growth. We ve been growing rapidly and are looking for someone who's willing and able to grow with us. There is plenty of opportunity for progression within the role and the company itself so if you re looking for that next step of your career then this role could be perfect for you. All candidates must possess: A desire to learn and further their skills by working towards industry recognised certifications Excellent written and spoken communication skills Extreme professionalism and personal presentation An ability to work independently and perform their own research Excellent organisational skills including the ability to manage and prioritise their workload As this role is field based, it is a requirement to have a full UK driving licence. Candidates are expected to be competent in the following: Providing high quality 1st and 2nd line support All aspects of Windows desktop & application support to All aspects of tablet and mobile device support Basic network troubleshooting incl. ping and traceroute. Administering Microsoft Active Directory, Exchange Server & Office 365. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. We love a success story our Managing Director started with us as an engineer! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger. 25 days annual leave + bank holidays Car Allowance Active workplace committees (Social / Wellness)

Cyber Security Engineer London Position: Cyber Security Engineer Location: London (Central), United Kingdom Salary: £40,000 - £45,000 + Excellent Benefits Work Schedule: Remote with travel to office/customer site as required A longstanding (20+ years) Managed IT/Internet Service Provider has an exciting new opportunity for a Cyber Security Engineer to join their team, securing the infrastructure of high-profile customers alongside the internal environment. This business partners with leading tech vendors including Microsoft, Cisco, Juniper, and many more. They add to their customer base year upon year leading them to where they are today, one of the UK s best rated MSPs with an extensive list of clients nationwide. The position offers full responsibility for ensuring customers data, systems, and networks remain secure, and any possible threats eliminated. The position will see you accountable for implementing, configuring, and maintaining security tools and platforms to prevent future vulnerabilities and attacks. You ll also be responsible for helping to maintain accreditation with information security policies and frameworks, including Cyber Essentials, ISO27001, etc. Duties include: Reviewing current security procedures and processes. Researching, advising, and implementing new tools and countermeasures to better protect systems and data. Monitoring for attacks and instructions. Responding to alerts, threats, and breaches, with resolutions. Keeping company up to date and compliant with industry best practice, policies, and guidelines. Contributing to deployment of Cybersecurity related projects and tasks for clients and internal infrastructure End to end threat and vulnerability management. Rolling out, managing, and configuring a range of network security tools and appliances. Key Skills: Microsoft 365 and Google Workspace Security admin Cloud, Endpoint Security, Virtualisation Networking (Routers, Switches, Firewalls) SIEM IDS/IPS Security assessments Information Security best practices, policies, and procedures Certification such as: CISA/CISM/CISSP, CCNA/CCNP (R&S/Security) Benefits: 25 days holiday, increasing with service Remote working with occasional travel when required Private Health Insurance Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Security, Cloud, Networking etc.) Staff receive the best and latest hardware, and software, for work/personal use If this sounds a match on the surface, please apply for a call back and much more info.

We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet or surpass customer expectations. The manager ensures that systems, networks, and applications perform effectively and align with both business goals and user requirements. Additionally, this position is instrumental in leading service improvement initiatives, providing guidance to junior team members, and handling escalations and major incidents through to resolution. This is an office-based role, Monday to Friday, based in Hertford, Hertfordshire. Key Responsibilities: Overall Service Operations Management: Oversee the daily operations of the IT service desk, ensuring tickets are processed in accordance with established procedures and SLAs. Develop and implement best practices for managing tickets, including prioritising based on business impact, and maintaining accurate records for ticket status, types, and priorities. Manage escalations from 1st and 2nd line support teams, ensuring timely and effective resolution of complex issues interfacing with 3rd line across the wider business. Lead incident and problem management processes, including root-cause analysis for recurring incidents, working closely with internal teams and external vendors. Own and manage the organisation s IT Service Management (ITSM) platform (HALO), including administration, configuration, and continuous improvement of core modules such as Incident, Request, Change, Problem, and Configuration Management. Act as the internal lead for IT operations, providing oversight and accountability for IT systems and user experience. Collaborate with the Network & Infrastructure Manager and Level 3 engineers to ensure effective support and delivery of services, particularly around Microsoft 365 and infrastructure platforms. Support service reporting, governance, and compliance activities. Service Level Agreement (SLA) Management: • Monitor IT service performance to ensure compliance with SLAs, managing ticket queues and ensuring incidents are resolved in a timely manner. • Proactively identify and mitigate potential SLA breaches through regular reviews of system performance and troubleshooting incidents. • Develop and implement corrective actions for downtime or service unavailability, ensuring compliance with contractual obligations and maintaining uptime targets (e.g., 99.8% system availability). Team Leadership and Development: • Lead and mentor 1st, 2nd, and 3rd line support teams, providing technical guidance, coaching, and performance feedback. • Conduct regular training sessions to improve team skills in troubleshooting, technical processes, and customer service. • Foster a collaborative working environment that encourages knowledge sharing and continuous improvement. Incident and Change Management: • Act as the point of contact for major incidents, overseeing the resolution process and ensuring stakeholders are kept informed throughout the lifecycle of incidents. • Manage the change management process, ensuring all planned changes are carefully evaluated, approved, and properly communicated to affected stakeholders. • Ensure that all incidents, changes, and requests are tracked and properly documented for reporting purposes. User Management and Security: Initially required to establish a working Security group for the business and subsequently to own the implementation and processes within ITSM. Oversee user account management processes for systems like Microsoft O365, ensuring proper account provisioning, modification, and deactivation. Ensure that security protocols such as Zero Trust are enforced and that sensitive information is handled in accordance with company policies and compliance requirements. Facilitate regular reviews of access controls, permissions, and security posture. System Maintenance and Performance Optimisation: • Manage the scheduling and execution of preventive maintenance activities, including updates, patches, and hardware replacements. Project Management and System Configuration: • Collaborate with the project teams to assist with resource planning and own the assignment of tasks relative to the department and to meet agreed delivery dates for clients. Stakeholder Management: • Work closely with internal and external stakeholders, to ensure service levels are met and improve overall service delivery. Training and Documentation: • Maintain up-to-date technical documentation for IT services and systems, including troubleshooting guides, best practices, and system configurations. • Lead the development of user training programs, ensuring effective onboarding and knowledge transfer to end-users and staff. Business Minded and Continuous Improvement: • Actively drive improvements in IT service delivery, identifying areas of inefficiency or underperformance and implementing solutions. • Participate in business initiatives contributing to revenue growth, operational excellence, and customer satisfaction. • Keep up to date with new technologies and industry best practices, recommending their adoption to improve service quality and operational efficiency. Qualifications: Strong leadership and team management skills. Excellent communication, problem-solving, and organisational skills. ITIL 4 Foundation or equivalent service management certification. A minimum of 5+ years of experience in IT support or service operations management. Good understanding of IT infrastructure, systems, and applications, as well as experience with security frameworks (e.g., Zero Trust). Strong understanding of cybersecurity principles (e.g., Cyber Essentials, CompTIA Security+). Ability to manage complex technical issues while maintaining a focus on customer service and business needs. An understanding and interest in audio-visual systems, including Digital Signage. Good knowledge of ISO 27001 and other relevant information security standards, with a proven track record of implementing and maintaining security management systems in compliance with ISO standards. Proven track record in managing SLA compliance and delivering results in a fast-paced environment. Exceptional organisational and multitasking abilities. Analytical mindset with the ability to identify trends, root causes, and implement solutions. Desirable (Not Essential): CompTIA Network+ or equivalent to support effective collaboration with network teams. Foundation-level cloud certification (e.g., Microsoft Azure Fundamentals, AWS Cloud Practitioner) Service Desk Institute (SDI) certification or similar, to reinforce user-centric service delivery. Awareness of ISO9001 / ISO27001 or similar frameworks. Exposure to tools and project delivery methodologies (e.g., PRINCE2 Foundation, Lean practitioner, AgilePM Foundation). Working Hours: Monday - Friday 08:30 - 17:30 Excellent company benefits

Network Engineer - Edinburgh - Hybrid - Permanent 3 days per week on site in Edinburgh Market Salary Description: The Network Engineer Consultant will be responsible for designing, implementing, and maintaining the network infrastructure of our organization. This role requires a deep understanding of routing and switching technologies to ensure the efficient and secure transfer of data across the network. Responsibilities: Design and implement functional network infrastructure (routing, switching, Wi-Fi) that ensures the integrity and availability of information and access. Work alongside the UC team covering network aspects for the delivery of Microsoft Teams solutions. Supporting the UC teams migration of on-prem Cisco UC infrastructure to Cisco hosted or Cloud solutions. QoS implementations to aid the changing UC landscape with and Wide Area Network capacity planning and upgrades Rollout of Cisco ThousandEyes monitoring across the network Troubleshoot network issues and outages, schedule upgrades, and collaborate with network architects on network optimization. Update network equipment to the latest firmware releases. Report network operational status by gathering and prioritizing information. Manage and lead routing and switching projects, including the configuring and installation of new hardware, software, and services (eg, Routers, Switches, Firewalls, load balancers, VPN, QoS), and the creation of policies and procedures related to network hardware and software. Provide technical support and consultation for IT and end-user departments. Qualifications: Proven experience as a Network Engineer focusing on routing, switching, Cisco WiFi Deep understanding of networking protocols (eg, QoS, BGP, OSPF, HSRP, 802.11, 802.1x, IPSEC). Hands-on experience with monitoring, network diagnostic, and network analytics tools including Cisco ThousandEyes. Knowledge of Cisco SD-WAN, SD-Access, Catalysts Center and ISE a plus Network Firewall policy administration a plus Hands-on experience of automation/Scripting and configuration management tools such as Ansible University degree in Computer Science or a related subject. Professional certification (eg, CCNA, CCNP) is preferred. Experience with Cisco: Switches, Routers, Firewalls, Catalyst Center, ISE, WiFi. Desirable skills: Advanced Excel skills. Documentation skills. (Visio a plus) Excellent problem-solving skills. Strong communication and presentation skills. Ability to work independently as well as in a team environment. Detail-oriented with the ability to multitask. Automation experience.

Network Architect (Cisco) Hybrid-Working (with quarterly visits to the Plymouth head-office) £55,000 to £65,000 per annum (+ performance bonuses) The Opportunity: Our client specialises in providing cutting-edge technology solutions to public sector organisations across Education, Local Government and Healthcare, empowering them to do more through shared innovation and scalable services. Our client are also transforming their wide area network with SD-WAN (FortiGate) and leveraging the full SolarWinds stack for modern network orchestration as they build a faster, smarter and more resilient network, your expertise will be instrumental in shaping robust connectivity solutions that power real-world services. Skills and Experience: Proven experience as a Network Architect or Senior Network Engineer in enterprise or MSP settings. Strong knowledge of Border Gateway Protocol (BGP), LAN/WAN, SD-WAN, Wi-Fi and cloud networking (especially Azure). Deep expertise with Cisco, Fortinet, Meraki and ideally some Palo Alto and Aruba. Understanding of network security frameworks (ISO 27001, NIST and PCI-DSS). Industry certifications like CCNP, CCIE or PCNSE is preferred Please contact John here at ISR to learn more about our client based in Devon and how they are leading the way in developing the next-generation of technical solutions through innovation and transformational technology?

Cloud Automation Engineer Location: Bristol (hybrid/flex working) Salary: 50,000 - 55,000 + company benefits Good current working knowledge of Azure/M365 technology stack Azure Active Directory MS Intune Cloud Management &Security - Policies, RBAC, ACL etc. Office 365 - Teams, Sharepoint Online, OneDrive etc. Monitoring and analytics Continuous Integration, Continuous Deployment Containers and automation Infrastructure as Code Testing and Cloud tools Serverless applications Networking protocols Configuration management VMWare Storage solutions PaaS and SaaS solutions and implementation Scripting and coding - syntax, standards, version control and best practice Experience of delivering using Agile e.g. Scrum, Kanban Solid generalist infrastructure background encompassing Networks and Sys Admin Good knowledge of IT security principles and their real world application Enablers Operational Administration (Budgeting/invoice skills/event management) Broadly knowledgeable of specific work area, applying continuous improvements. Routine collection and researching information and reporting on results Scope for using initiative judgement in work area Planning Initiative and judgement used to solve problems, guided by procedures Develops and follows procedures and systems Identifies risks and suggest mitigations Able to manage priorities in a flexible and proactive manner Communications Clear and accurate verbal and written skills Ability to advise and influence decisions Presentation and facilitation skills Contribution to content in a variety of forms Relationships Active member of project teams with the ability to lead Maintaining stakeholder relations internally and externally Team Working Ability to work relatively autonomously Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.

Are you an experienced IT professional who is looking for a new role in Oldham and the surrounding areas? Do you want to work for an organisation that is committed to delivering a service to be proud of, improving lives, and benefitting local communities? First Choice Homes Oldham (FCHO) have an exciting opportunity for an ICT Infrastructure Engineer to join our ICT Team. You'll be supporting the ICT team and the organisation with technical ICT escalations, providing efficient problem resolution, advice, and support to colleagues. You'll be supporting and maintaining the ICT infrastructure, ICT Security and the ICT operations ensuring the ICT infrastructure is reliable secure and available. The successful candidate will contribute to the identification of ICT Service improvements in line with the ICT Strategy and will lead on ICT projects to deliver continuous improvements. You will be involved with ongoing and new projects, being responsible for the implementation and pre/post-project support across various technologies. What's in it for you? When you become a part of the FCHO team, you receive a range of fantastic benefits, including: A salary of circa £45,000 per annum A 37-hour working week with hybrid working options Holiday entitlement is 30 days, plus one shut down day which will be determined by the company and eight bank holidays. Part time colleagues will receive a pro-rated entitlement. You can also purchase additional leave. Defined contribution pension scheme with an employer contribution of up to 10%. We also offer a pension salary exchange scheme for eligible colleagues, helping colleagues to take home more of the money they earn. Death in service benefit Automatic enrolment into a healthcare cash plan to help you cover a range of essential healthcare expenses such as dental treatment, optical care, physiotherapy, prescriptions and more. Automatic enrolment into a private health insurance plan Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues. Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children Access to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier life. Discounted gym membership Professional subscriptions are paid for by the business where they are an essential requirement of your role. Enhanced maternity, paternity, adoption and sick pay Access to an on-site wellbeing room Access to an on-site café Long service awards Who are we looking for? Our ideal candidate: Will be experienced in supporting and implementing Microsoft technologies including Azure Cloud, Microsoft 365, Virtualisation, ICT Security and networking. Can lead by example and possess excellent customer service, communication, time management and organisational skills. Have a ‘can do’ approach, with a determination to succeed and see problems through to a successful solution. Understands the importance of equality, diversity and inclusion and demonstrates this by treating colleagues and customers fairly and equitably Who are we? First Choice Homes Oldham (FCHO) own and manage around 11,500 homes, we are proud to have the highest regulatory (G1/V1) rating and it is our vision to improve lives, whether that is by providing our customers with safe, comfortable homes, through the social value work that we do, or by providing our colleagues with a fair deal when they are working with us. Interested? Take a look at the role profile and if it looks like you’ll be a good fit, send us your application before 10pm on 26th January 2025 . Interview and assessment to be confirmed. We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience easier, please let us know & we’ll do all we can.

About the role The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets. What you will do Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects. Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure. Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’ Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues Infrastructure innovation, in line with business plans and software development Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development Perform root-cause analysis on cyber and compliance risks Out-of-hours work to support global teams when required Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties Ensure security compliance of the IT infrastructure by carrying out remedial actions as required What we are looking for Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the, Solid technical experience in supporting Microsoft server infrastructure (hardware and software) Team Leader experience, generally focused around mentoring junior members of the team Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune. Working knowledge and experience of Hyper-V is essential Experience of SQL server management Technical experience Office 365 and administration of MS Azure Be able to demonstrate advanced networking skills Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds Knowledge of Microsoft Dynamics 360 or equivalent Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes IT Project Management (Technical side) desirable Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc. Experience in cybersecurity is desirable Experience of 27001 is desirable (not audit level) Experience designing and implementing CRM Systems is desirable NB: The successful candidate will be required to pass our security screening procedures.

End Date We support agile working - click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary . Job Description Who? Lloyds Banking Group is the UK's leading digital bank, with over 16 million online customers, we're the UK's largest mobile bank. Our corporate strategy of helping Britain proposer outlines bold plans to deepen our customer relationships across our businesses. This is driving the need to invest £Bs to innovate, modernise and simplify our technology further. We're looking for architecture leaders to help drive this transformation. Technology is at the heart of our business and architecture is at the heart of technology leadership - it is an integral part of our corporate strategy. As we go through this business and IT transformation, we need to be innovative, creative and forward thinking. Our goal is to ensure our services are based on modern, scalable and resilient technologies that deliver value to both our customers and our business. About the role Our culture brings together inquisitive and driven people from a diverse group of backgrounds where all can thrive. You'll be joining a small, dynamic team of strategy setting Enterprise Architects, focused on the technology enablers that support all our colleague and customer services. For example: Cloud, Infrastructure, Data and API services. We collaborate closely with business and engineering leaders across the organisation to drive strategy, deliver strategic roadmaps, provide thought leadership and inspire innovative solutions. We must view problems from many different perspectives and our architectural decisions must balance strategy with pragmatism to deliver the best outcome. In the role, you'll be aligned to a technology enabler engaging with senior leaders, advising them on how to utilise technology to achieve outcomes and articulate options that balance the different drivers of change. More About our Technology Enablers: Data Our data architecture team supports workloads across a wide range of data repositories including relational and NoSQL databases, data warehouses and data lakes. We're focused on modernising our data technology ecosystem through real-time streaming with Kafka and public cloud services like BigQuery. We develop strategic direction for our data models, optimise data for performance and reuse, embed data management controls, and drive exploitation of our data assets using analytical tools and AI/ML models. Cloud Enterprise scale solutions on both private and public clouds platforms, including Azure, GCP and AWS at web-scale; Cloud Native principles and supporting technologies (e.g., Microservices, DevOps, Containers & CI/CD); Public Cloud security tools and technologies; large-scale workload migrations from traditional hosting technologies to Public or Private Cloud. Infrastructure Our Infrastructure platforms cover a wide range of traditional hosting (X86 Wintel/Linux, Midrange Unix, Mainframe), networking, operational tooling, and datacentre services. These technologies support all our important business services and are crucial to the operation of the Group. Much of the focus in this area is modernising and simplifying our technology enabling agile, efficient change that can deliver secure, resilient, and cost-effective solutions at pace. Api In response to customers choosing different ways of integrating with us, we are leading transformation of how we deliver digital capability to best meet customer needs. Standards including OpenID Connect profiles, API gateways, microservices including event driven architectures, and domain driven design methodology. About you You're a forward-looking and enthusiastic enterprise architect who can combine thought leadership, a passion for change, an ability to logically decompose complex problems and influence all levels of the organisation. You'll typically have broad architecture experience spanning a variety of traditional, modern, and emerging technologies, ideally but not critically, in a financial or regulated industry. You ll have a background in strategy setting, enterprise architecture or technology consulting roles. Ideally you'll have had experience in engineering and solution architecture during your career. You define architecture direction in the context of industry trends and understand how that can bring value to the organisation. Key accountabilities All architecture decisions made for the area you support. Build compelling architecture strategies and roadmaps with comprehensive inputs from Business, Engineering, Operations, Industry and Vendors. Pro-actively drive forward the agenda to simplify and modernise our technology landscape. Keep pace with the latest industry direction and vendor offerings to ensure our strategies capitalise on new opportunities. Influence our investment portfolios and the direction of major change programmes to ensure strategic architecture outcomes. Build strong relationships and credibly communicate with key business and engineering collaborators across the organisation including CxOs. You're an authority for an architecture domain with deep and broad knowledge of technology, methodology and assurance techniques. Desirable technical experience: Broad experience covering many of the following, with a deep knowledge of at least one ( T shaped): Cloud platform technologies covering IaaS, PaaS, and SaaS services on Azure, GCP and AWS. Hybrid hosting architecture of cloud and tradition platforms including Midrange Unix and Mainframe technologies. API architecture standards including OpenID Connect profiles, API gateways, microservices including event driven architectures. Data trends including relational, NoSQL databases, data warehouses and data lakes. Designing critically important systems which have challenging service parameters, for example RPO/RTO Zero. Broad appreciation of cyber security (e.g., zero trust) and the architectural implications it has on application design. Modern progressive technologies - e.g., machine learning, artificial intelligence, block chain etc. About working for LBG The environment we work in is fast paced, collaborative and dynamic: we also have fun along the way! We're hybrid working - so you'll need to live within a commute of a hub location to get in one or two days a week and there may be elements of out of hours working which is well compensated. But with a supportive and nurturing Leadership team we have the scale to provide you with ongoing opportunities to develop and achieve a rewarding and fulfilling career with us as well you receiving A competitive salary A performance related annual bonus Generous pension contribution of up to 15% 30 days holiday plus the bank holidays on top A flexible cash pot (4% salary) you can spend on lifestyle benefits Private health cover Various share schemes, including free shares We're also passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And, being disability positive, reasonable adjustments can be accommodated in our Recruitment process. We re simply committed to building an inclusive environment where all our colleagues can be themselves and succeed on merit. So if you have the technical background we re seeking and this opportunity appeals then get in touch, we d love to hear from you At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date We support agile working - click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary . Job Description Who? Lloyds Banking Group is the UK's leading digital bank, with over 16 million online customers, we're the UK's largest mobile bank. Our corporate strategy of helping Britain proposer outlines bold plans to deepen our customer relationships across our businesses. This is driving the need to invest £Bs to innovate, modernise and simplify our technology further. We're looking for architecture leaders to help drive this transformation. Technology is at the heart of our business and architecture is at the heart of technology leadership - it is an integral part of our corporate strategy. As we go through this business and IT transformation, we need to be innovative, creative and forward thinking. Our goal is to ensure our services are based on modern, scalable and resilient technologies that deliver value to both our customers and our business. About the role Our culture brings together inquisitive and driven people from a diverse group of backgrounds where all can thrive. You'll be joining a small, dynamic team of strategy setting Enterprise Architects, focused on the technology enablers that support all our colleague and customer services. For example: Cloud, Infrastructure, Data and API services. We collaborate closely with business and engineering leaders across the organisation to drive strategy, deliver strategic roadmaps, provide thought leadership and inspire innovative solutions. We must view problems from many different perspectives and our architectural decisions must balance strategy with pragmatism to deliver the best outcome. In the role, you'll be aligned to a technology enabler engaging with senior leaders, advising them on how to utilise technology to achieve outcomes and articulate options that balance the different drivers of change. More About our Technology Enablers: Data Our data architecture team supports workloads across a wide range of data repositories including relational and NoSQL databases, data warehouses and data lakes. We're focused on modernising our data technology ecosystem through real-time streaming with Kafka and public cloud services like BigQuery. We develop strategic direction for our data models, optimise data for performance and reuse, embed data management controls, and drive exploitation of our data assets using analytical tools and AI/ML models. Cloud Enterprise scale solutions on both private and public clouds platforms, including Azure, GCP and AWS at web-scale; Cloud Native principles and supporting technologies (e.g., Microservices, DevOps, Containers & CI/CD); Public Cloud security tools and technologies; large-scale workload migrations from traditional hosting technologies to Public or Private Cloud. Infrastructure Our Infrastructure platforms cover a wide range of traditional hosting (X86 Wintel/Linux, Midrange Unix, Mainframe), networking, operational tooling, and datacentre services. These technologies support all our important business services and are crucial to the operation of the Group. Much of the focus in this area is modernising and simplifying our technology enabling agile, efficient change that can deliver secure, resilient, and cost-effective solutions at pace. Api In response to customers choosing different ways of integrating with us, we are leading transformation of how we deliver digital capability to best meet customer needs. Standards including OpenID Connect profiles, API gateways, microservices including event driven architectures, and domain driven design methodology. About you You're a forward-looking and enthusiastic enterprise architect who can combine thought leadership, a passion for change, an ability to logically decompose complex problems and influence all levels of the organisation. You'll typically have broad architecture experience spanning a variety of traditional, modern, and emerging technologies, ideally but not critically, in a financial or regulated industry. You ll have a background in strategy setting, enterprise architecture or technology consulting roles. Ideally you'll have had experience in engineering and solution architecture during your career. You define architecture direction in the context of industry trends and understand how that can bring value to the organisation. Key accountabilities All architecture decisions made for the area you support. Build compelling architecture strategies and roadmaps with comprehensive inputs from Business, Engineering, Operations, Industry and Vendors. Pro-actively drive forward the agenda to simplify and modernise our technology landscape. Keep pace with the latest industry direction and vendor offerings to ensure our strategies capitalise on new opportunities. Influence our investment portfolios and the direction of major change programmes to ensure strategic architecture outcomes. Build strong relationships and credibly communicate with key business and engineering collaborators across the organisation including CxOs. You're an authority for an architecture domain with deep and broad knowledge of technology, methodology and assurance techniques. Desirable technical experience:Broad experience covering many of the following, with a deep knowledge of at least one ( T shaped): Cloud platform technologies covering IaaS, PaaS, and SaaS services on Azure, GCP and AWS. Hybrid hosting architecture of cloud and tradition platforms including Midrange Unix and Mainframe technologies. API architecture standards including OpenID Connect profiles, API gateways, microservices including event driven architectures. Data trends including relational, NoSQL databases, data warehouses and data lakes. Designing critically important systems which have challenging service parameters, for example RPO/RTO Zero. Broad appreciation of cyber security (e.g., zero trust) and the architectural implications it has on application design. Modern progressive technologies - e.g., machine learning, artificial intelligence, block chain etc. About working for LBG The environment we work in is fast paced, collaborative and dynamic: we also have fun along the way! We're hybrid working - so you'll need to live within a commute of a hub location to get in one or two days a week and there may be elements of out of hours working which is well compensated. But with a supportive and nurturing Leadership team we have the scale to provide you with ongoing opportunities to develop and achieve a rewarding and fulfilling career with us as well you receiving A competitive salary A performance related annual bonus Generous pension contribution of up to 15% 30 days holiday plus the bank holidays on top A flexible cash pot (4% salary) you can spend on lifestyle benefits Private health cover Various share schemes, including free shares We're also passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And, being disability positive, reasonable adjustments can be accommodated in our Recruitment process. We re simply committed to building an inclusive environment where all our colleagues can be themselves and succeed on merit. So if you have the technical background we re seeking and this opportunity appeals then get in touch, we d love to hear from you At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date Sunday 20 August 2023 Salary Range £41,715 - £46,350 We support agile working - click here for more information on agile working options. Agile Working Options Flexible / Variable Hours, Other Agile Working Arrangements / Open to Discussion Job Description Summary . Job Description JOB TITLE: Google Cloud Site Reliability Engineer (Kubernetes) SALARY: The salary banding for this role is £45,054 - £50,060 LOCATION: Bristol, Edinburgh, Halifax, Leeds & Manchester HOURS: 35 hours, full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity Would you like to make a big difference to our Cloud Services Department? Our Cloud Services department is looking for a motivated individual to ensure that our products are reliable, focusing on keeping bank services running while simultaneously supporting programme timescales and business outcomes. You ll be working to keep our Kubernetes products evergreen and reliable as cloud technologies continue to move at a fast-pace. You ll be supporting our customers during office hours and also as part of our 24x7 out-of-hours callout rota, investigating & fixing service issues using engineering principles - resolving via code changes and implementing improvements to prevent repeat issues In this role you ll be delivering improvements to our Kubernetes products by reducing manual effort and toil, automating processes and controls to drive better products and give our customers a better experience. You ll play a key part in helping to improve our capabilities in areas such as observability, automation and collaboration. Why Lloyds Banking Group Join us and, as well as making a difference to customers, you ll enjoy a fulfilling career where you re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you ll find them all here. What you ll need Some practical experience of public cloud technology in GCP Hands-on experience of deploying and running Kubernetes, Helm, Istio or similar containerisation technologies Able to review, update and write code in a language/script, such as Python, Groovy, BASH, HCL Understand the software development lifecycle and some knowledge of automation tooling Providing support at Cloud platform, infrastructure or application level And any experience of these would be really useful Experience of automating away manual work Some knowledge of understanding of Cloud security and networking Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from underrepresented groups. We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 28 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Working Environment: Hybrid Are you an experienced ICT professional with a passion for delivering high-quality and reliable ICT services? Do you have the skills and knowledge to design, manage and maintain complex ICT infrastructure in a public sector environment? If so, we have an exciting opportunity for you! Hays are partnered exclusively with Canterbury City Council to recruit for this progressive and important role. We are looking for an ICT Infrastructure Manager to join the infrastructure team and be involved with all aspects of ICT Infrastructure modernisation following a transition from an outsourced environment. This role would be suitable if you are an experienced Infrastructure Manager or a Lead Infrastructure Engineer that is looking for the next step in your career. As the IT Infrastructure Manager, you will: Take a significant role in the strategic transformation of the infrastructure from its current state to its future state. Helping to modernise and think radically about the role of technology in the future of the organisation. Take a significant role in running all infrastructure services, ensuring high levels of reliability, security and availability. This includes developing, configuring, maintaining, supporting, and optimising all new and existing network hardware, communication links (including telephony) and shared platforms. Provide subject matter expertise and quality assurance where required to the team on key areas of the live environment, including but not limited to: Active Directory, cloud, on-prem and hybrid computing and storage. Supervise and mentor the infrastructure team, taking responsibility for building, documenting, managing, supporting, and maintaining solutions according to policy and business need. Assess the performance, availability, security and compliance of the ICT infrastructure and systems. Keep up to date with the latest trends and developments in ICT infrastructure and best practices so that it can be experimented and implemented wisely. To be successful in this role, you will need: An understanding of information security and how to build infrastructure with security controls Embedded, specifically engineered with mitigation of security threats as a core feature. Knowledge of managing and configuring enterprise-wide networks including LANs, WANs, WLANs, VPNs, etc. A solid understanding of ICT infrastructure management principles, practices and tools, including Active Directory, group policies, various hosting options, SSL, SAN, business continuity and disaster recovery. Knowledge of implementing, administering and supporting infrastructure technologies, solutions and services such as: computing, storage, networking, physical infrastructures, software, COTS and open-source software packages and solutions, and virtual and cloud computing, including PaaS, SaaS. Knowledge of how excellent service delivery can be delivered effectively in a busy and complex technology environment, with a particular awareness of how infrastructure operates in a corporate environment. A proven track record of delivering high-quality and reliable ICT services. Understanding of modern infrastructure standards and ability to apply the most appropriate practices, coaching others in these standards. Knowledge of troubleshooting hardware such as Servers, Routers, Switches, hubs, network interface cards. Excellent communication, leadership and interpersonal skills If you are interested in this role, please apply online with your CV. We offer a competitive salary, flexible working hours, pension scheme, training opportunities and a supportive work environment. We are an equal opportunity employer and welcome applications from all qualified candidates. We value diversity and inclusion in our organisations. Contact: Harry Harding