Reigate and Banstead Borough Council
Reigate & Banstead Borough Council, Castlefield Road, Reigate, UK
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
04/10/2023
Full time
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
15/09/2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Information Security Assurance Analyst Location: Remote Job Type: Full-time - Permanent Salary: 40,000 - 50,000 Information Security Assurance Analyst playing a pivotal role in maintaining and enhancing our clients security posture. This position involves conducting control assessments to ensure compliance with regulations and standards, improving control processes, and facilitating audit and assessment requests. Day-to-day of the role: Control Assessment Activities: Schedule and coordinate control assessments with various stakeholders. Evaluate the design and effectiveness of both technical and non-technical security controls. Maintain up-to-date documentation of security control assessments and remediation activities. Organize control evidence and author notifications of deviations to inform relevant parties. Produce risk analysis reports and communicate findings to leadership. Provide support in documenting security requirements for information systems and services. Control Improvement Activities: Update and enhance procedures and business processes. Develop tests for operating effectiveness with control owners. Propose enhancements to existing controls and assist in regular reporting on control assessment activities. Audit and Assessment Facilitation: Manage third-party due diligence requests and serve as the primary liaison for resolving actions. Prepare for and assist with internal and external audits. Program Effectiveness Enhancement: Identify and implement process improvements. Assist in training team members on control assessment methodologies. Ensure critical vendors have robust Business Continuity and Disaster Recovery (BCDR) plans and conduct regular assessments. Required Skills & Qualifications: Proven experience in information security, particularly in control assessments and audit facilitation. Strong understanding of cybersecurity and privacy controls, and their application in a business environment. Excellent organizational skills and the ability to manage multiple tasks simultaneously. Strong communication skills, capable of effectively articulating risk and compliance issues to leadership and stakeholders. Experience with security frameworks and compliance regulations. Ability to work collaboratively across various departments to enhance security measures. = If you would like to apply for this position please apply online or for more information please contact me on
17/03/2025
Full time
Information Security Assurance Analyst Location: Remote Job Type: Full-time - Permanent Salary: 40,000 - 50,000 Information Security Assurance Analyst playing a pivotal role in maintaining and enhancing our clients security posture. This position involves conducting control assessments to ensure compliance with regulations and standards, improving control processes, and facilitating audit and assessment requests. Day-to-day of the role: Control Assessment Activities: Schedule and coordinate control assessments with various stakeholders. Evaluate the design and effectiveness of both technical and non-technical security controls. Maintain up-to-date documentation of security control assessments and remediation activities. Organize control evidence and author notifications of deviations to inform relevant parties. Produce risk analysis reports and communicate findings to leadership. Provide support in documenting security requirements for information systems and services. Control Improvement Activities: Update and enhance procedures and business processes. Develop tests for operating effectiveness with control owners. Propose enhancements to existing controls and assist in regular reporting on control assessment activities. Audit and Assessment Facilitation: Manage third-party due diligence requests and serve as the primary liaison for resolving actions. Prepare for and assist with internal and external audits. Program Effectiveness Enhancement: Identify and implement process improvements. Assist in training team members on control assessment methodologies. Ensure critical vendors have robust Business Continuity and Disaster Recovery (BCDR) plans and conduct regular assessments. Required Skills & Qualifications: Proven experience in information security, particularly in control assessments and audit facilitation. Strong understanding of cybersecurity and privacy controls, and their application in a business environment. Excellent organizational skills and the ability to manage multiple tasks simultaneously. Strong communication skills, capable of effectively articulating risk and compliance issues to leadership and stakeholders. Experience with security frameworks and compliance regulations. Ability to work collaboratively across various departments to enhance security measures. = If you would like to apply for this position please apply online or for more information please contact me on
Product Owner Bath - flexible hybrid / remote / home working with adhoc days for occasional workshops Background in financial services, fintech, or wealth management / investment platforms / financial advisory platforms. Are you an experienced Product Owner, Senior Business Analyst, or Product Manager looking for your next exciting challenge in a fast-growing fintech company? Do you thrive in agile development environments, working cross-functionally to drive digital transformation? If so, this could be the perfect opportunity for you! About the Role We are seeking a Product Owner to take ownership of a key functional area of our cutting-edge financial services platform. You will work closely with software developers, business stakeholders, and third-party technology providers to drive product enhancements, optimize user experiences, and ensure the delivery of high-value solutions aligned with business goals. As a Product Owner, you will: Own and manage the product backlog, ensuring clear prioritization and alignment with business objectives. Collaborate with scrum teams to define user stories, acceptance criteria, and refine backlog items. Lead example mapping sessions and cross-team collaboration to ensure smooth execution. Identify and manage non-functional requirements like security, usability, and performance. Work within agile methodologies to plan, deliver, and iterate on product enhancements efficiently. Track and analyze core product metrics to assess performance and drive improvements. Support UAT testing and implementation to ensure seamless product launches. What We re Looking For To excel in this role, you should have: Proven experience as a Product Owner, Senior Business Analyst, or Product Manager in an agile environment. Background in financial services, fintech, or wealth / financial advisor platform-based businesses. Experience working on complex software development projects with tight deadlines. Hands-on experience with Azure DevOps or similar tools to manage the development lifecycle. A growth mindset and passion for driving change in a fast-paced setting. Strong stakeholder management skills and the ability to translate business needs into technical solutions. A collaborative approach with a keen eye for detail and problem-solving skills. Desirable: Experience working with third-party software providers. Knowledge of Pendo, Heap, or similar analytics tools. Understanding of straight-through processing solutions. What s in it for You? Hybrid Working Hybrid or remote working with occasional office days Competitive Salary & Annual Bonus Rewarding your hard work and contributions. 34 Days Holiday Including bank holidays, with the option to buy/sell up to 5 additional days. Private Medical Insurance Single cover (upgradeable to full family). Life Assurance & Income Protection Peace of mind for the future. Generous Pension Scheme Helping you plan ahead. Career Development Opportunities Grow and progress in a supportive environment. Wellbeing & Work-Life Balance Perks Including a Life Event Day off and a dedicated charity day. Please note this is a 12 month Fixed Term Contract. Why Join Us? Join a company that is making waves in financial technology, backed by substantial investment and a culture of innovation. Our team is collaborative, forward-thinking, and passionate about delivering high-quality solutions to our customers. If you are looking to make a real impact in an exciting fintech environment, we d love to hear from you! (We are an equal opportunities employer, fostering an inclusive and diverse workplace where everyone is valued.)
15/03/2025
Full time
Product Owner Bath - flexible hybrid / remote / home working with adhoc days for occasional workshops Background in financial services, fintech, or wealth management / investment platforms / financial advisory platforms. Are you an experienced Product Owner, Senior Business Analyst, or Product Manager looking for your next exciting challenge in a fast-growing fintech company? Do you thrive in agile development environments, working cross-functionally to drive digital transformation? If so, this could be the perfect opportunity for you! About the Role We are seeking a Product Owner to take ownership of a key functional area of our cutting-edge financial services platform. You will work closely with software developers, business stakeholders, and third-party technology providers to drive product enhancements, optimize user experiences, and ensure the delivery of high-value solutions aligned with business goals. As a Product Owner, you will: Own and manage the product backlog, ensuring clear prioritization and alignment with business objectives. Collaborate with scrum teams to define user stories, acceptance criteria, and refine backlog items. Lead example mapping sessions and cross-team collaboration to ensure smooth execution. Identify and manage non-functional requirements like security, usability, and performance. Work within agile methodologies to plan, deliver, and iterate on product enhancements efficiently. Track and analyze core product metrics to assess performance and drive improvements. Support UAT testing and implementation to ensure seamless product launches. What We re Looking For To excel in this role, you should have: Proven experience as a Product Owner, Senior Business Analyst, or Product Manager in an agile environment. Background in financial services, fintech, or wealth / financial advisor platform-based businesses. Experience working on complex software development projects with tight deadlines. Hands-on experience with Azure DevOps or similar tools to manage the development lifecycle. A growth mindset and passion for driving change in a fast-paced setting. Strong stakeholder management skills and the ability to translate business needs into technical solutions. A collaborative approach with a keen eye for detail and problem-solving skills. Desirable: Experience working with third-party software providers. Knowledge of Pendo, Heap, or similar analytics tools. Understanding of straight-through processing solutions. What s in it for You? Hybrid Working Hybrid or remote working with occasional office days Competitive Salary & Annual Bonus Rewarding your hard work and contributions. 34 Days Holiday Including bank holidays, with the option to buy/sell up to 5 additional days. Private Medical Insurance Single cover (upgradeable to full family). Life Assurance & Income Protection Peace of mind for the future. Generous Pension Scheme Helping you plan ahead. Career Development Opportunities Grow and progress in a supportive environment. Wellbeing & Work-Life Balance Perks Including a Life Event Day off and a dedicated charity day. Please note this is a 12 month Fixed Term Contract. Why Join Us? Join a company that is making waves in financial technology, backed by substantial investment and a culture of innovation. Our team is collaborative, forward-thinking, and passionate about delivering high-quality solutions to our customers. If you are looking to make a real impact in an exciting fintech environment, we d love to hear from you! (We are an equal opportunities employer, fostering an inclusive and diverse workplace where everyone is valued.)
About the role This role is focused on ensuring the smooth operation of key business applications and IT systems. You will be responsible for resolving technical issues escalated by the service desk while also contributing to IT projects and system improvements. The position involves a mix of day-to-day support and project work, with a particular emphasis on Microsoft 365, Intune, Windows 11, and mobile device management. You will also work closely with third-party service providers to optimise IT operations. Key responsibilities include: Providing support for Microsoft 365, Intune, Windows 11, and Autopilot Managing and configuring end-user devices, including laptops, tablets, and mobile phones Ensuring security, availability, and performance of Microsoft 365 services Supporting enterprise-level Exchange, Teams, SharePoint, and OneDrive infrastructure Assisting with IT projects, system upgrades, and process improvements Offering second-line support during peak times and scheduled maintenance About the company This is an opportunity to join a well-established organisation with a strong focus on technology and innovation. The company values high-quality IT services to support its professional workforce and is committed to investing in the latest technology to enhance productivity and security. The IT team is a key part of the business, playing a crucial role in maintaining and improving the firm's technology landscape. About you To succeed in this role, you will have a strong background in application support and end-user technology. You should be comfortable working in a fast-paced environment and have excellent problem-solving skills. Key requirements: Experience in professional services or legal environments is desirable Technical expertise in Microsoft 365, Intune, Windows OS, Azure AD, Exchange, and SCCM Familiarity with applications such as NetDocuments, InterAction, IntApp TIME, or BigHand is an advantage Understanding of networking principles including TCP/IP, DNS, DHCP, and VPNs Strong customer service approach with excellent communication skills Ability to work independently and contribute effectively to a team Cordless Resourcing is an equal opportunities employment business and agency. We assess applicants solely on their relevant skills, experience, and suitability for the role. No applicant will receive less favourable treatment based on sex, marital or civil partnership status, gender identity, pregnancy, maternity, race, nationality, ethnic origin, religion, belief, sexual orientation, disability, or age. This list is not exhaustive, and we are committed to promoting a fair and inclusive recruitment process.
14/03/2025
Full time
About the role This role is focused on ensuring the smooth operation of key business applications and IT systems. You will be responsible for resolving technical issues escalated by the service desk while also contributing to IT projects and system improvements. The position involves a mix of day-to-day support and project work, with a particular emphasis on Microsoft 365, Intune, Windows 11, and mobile device management. You will also work closely with third-party service providers to optimise IT operations. Key responsibilities include: Providing support for Microsoft 365, Intune, Windows 11, and Autopilot Managing and configuring end-user devices, including laptops, tablets, and mobile phones Ensuring security, availability, and performance of Microsoft 365 services Supporting enterprise-level Exchange, Teams, SharePoint, and OneDrive infrastructure Assisting with IT projects, system upgrades, and process improvements Offering second-line support during peak times and scheduled maintenance About the company This is an opportunity to join a well-established organisation with a strong focus on technology and innovation. The company values high-quality IT services to support its professional workforce and is committed to investing in the latest technology to enhance productivity and security. The IT team is a key part of the business, playing a crucial role in maintaining and improving the firm's technology landscape. About you To succeed in this role, you will have a strong background in application support and end-user technology. You should be comfortable working in a fast-paced environment and have excellent problem-solving skills. Key requirements: Experience in professional services or legal environments is desirable Technical expertise in Microsoft 365, Intune, Windows OS, Azure AD, Exchange, and SCCM Familiarity with applications such as NetDocuments, InterAction, IntApp TIME, or BigHand is an advantage Understanding of networking principles including TCP/IP, DNS, DHCP, and VPNs Strong customer service approach with excellent communication skills Ability to work independently and contribute effectively to a team Cordless Resourcing is an equal opportunities employment business and agency. We assess applicants solely on their relevant skills, experience, and suitability for the role. No applicant will receive less favourable treatment based on sex, marital or civil partnership status, gender identity, pregnancy, maternity, race, nationality, ethnic origin, religion, belief, sexual orientation, disability, or age. This list is not exhaustive, and we are committed to promoting a fair and inclusive recruitment process.
BASIS and Security & Access Analyst Proud to deliver high quality products and develop a high-quality career Salary - £50,000 - £55,000 Benefits - Life Assurance (1 x salary), 25 days holiday plus 8 bank holidays as standard (may vary by role), Private medical insurance (after 5 years' service) Location - Spalding Hybrid Working 8:30am to 5:00pm - Monday to Friday (37.5 hours per week) Contract Type - Permanent Why join us? We're constantly evolving, progressing and diversifying. And we want our people to do so too. For everyone to feel empowered, engaged and enabled. To create opportunities to move forward, climb higher and push for more. About the role We are seeking a highly skilled and experienced BASIS and Security & Access Analyst to join our dynamic IT support team (S4/HANA). In this role, you will be responsible for the administration, configuration, and optimization of the SAP S/4HANA environment, ensuring seamless operation, system stability, security, and compliance with access control policies. The ideal candidate will have expertise in SAP BASIS, SAP Security, and user access management, along with a deep understanding of the latest SAP S/4HANA technologies. Main Duties System Monitoring and Performance Tuning: Monitor and optimize the performance of SAP S/4HANA environments, including system resources, memory, and database performance. Proactively resolve system issues and bottlenecks. System Maintenance: Perform regular SAP S/4HANA system upgrades, patches, and transports. Ensure that all maintenance activities are completed in line with best practices. Landscape Management: Manage the SAP landscape, including multiple instances (e.g., development, testing, production) and ensure smooth integration between the SAP system, database, and other enterprise applications. Backup and Disaster Recovery: Implement and maintain SAP S/4HANA backup strategies and disaster recovery procedures to ensure data integrity and minimal downtime. User Access Control: Implement, monitor, and maintain user roles, profiles, and authorizations to ensure proper access to SAP S/4HANA modules and sensitive data. Security Configuration: Configure and maintain SAP security settings, including user authentication, Single Sign-On (SSO), and password policies. Manage integration with Active Directory (AD) or other identity management solutions. Segregation of Duties (SoD): Identify and mitigate potential Segregation of Duties (SoD) violations by reviewing and adjusting user roles, ensuring compliance with internal controls and audit requirements. Audit and Compliance: Conduct regular security audits to identify vulnerabilities or compliance issues and implement corrective actions. Maintain audit trails of user access and activities within the SAP environment. Security Patches and Vulnerability Management: Stay up to date with SAP security patches and vulnerabilities. Apply necessary patches and security updates to the SAP landscape to safeguard against threats. Transport Management: Oversee the transport process for moving changes between SAP environments. Ensure that all transports are properly tested and validated before being deployed to production. Change Management: Work with the Change Management team to manage changes to the SAP environment. Ensure that changes are documented, approved, and implemented following the organization's change control processes. System Issue Resolution: Act as a key point of contact for troubleshooting and resolving system issues related to BASIS or security and access, collaborating with SAP Functional, Development, and Basis teams as needed. User Support: Provide technical support for SAP users, resolving issues related to access, system performance, and security configurations. Documentation: Create and maintain comprehensive documentation for system configurations, access control policies, security settings, and incident resolution processes. Reporting: Generate reports on system performance, security incidents, user access audits, and compliance metrics as requested by management or external auditors. Process Improvement: Continuously monitor and identify opportunities for improving system performance, security posture, and access management processes. Training and Knowledge Sharing: Share knowledge and provide training on SAP BASIS and security practices to other team members and end-users as needed. About you Significant hands-on experience in SAP BASIS administration, with experience specifically in SAP S/4HANA environments. Solid experience in SAP Security, including user roles, profiles, and access control. Knowledge of SAP S/4HANA database and its administration. Familiarity with transport management and SAP change control processes. Experience with segregation of duties (SoD) and SAP security audits. SAP S/4HANA Administration and Configuration. Knowledge of SAP Cloud Platform and cloud-based SAP solutions is desirable. Experience with automation tools for BASIS or security management (e.g., SAP scripting, batch jobs). Experience in process optimization and driving business value through system improvements. Excellent verbal and written communication skills, with the ability to communicate technical information to non-technical users. Ability to work collaboratively in a team environment and manage relationships with internal stakeholders. Strong analytical and problem-solving skills with the ability to identify issues and propose practical solutions in a timely manner. SAP certification in relevant modules (e.g., SAP S/4HANA or ECC certifications). Experience in managing interfaces between SAP and third-party systems. What you'll receive. As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you. You'll enjoy: Life Assurance (1 x salary) 25 days holiday plus 8 bank holidays as standard (may vary by role) Private medical insurance (after 5 years' service) Staff Shop Stakeholder Pension Scheme Discount & cashback platform Personal Accident Insurance Free health check Employee Assistance Programme A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans) Salary sacrifice car lease scheme Free independent mortgage advice Discounted tutoring for children Access to financial learning tools and affordable loans via your salary Free car parking - Site dependant Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions. Proud to be Bakkavor We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team! Find out more and apply.
14/03/2025
Full time
BASIS and Security & Access Analyst Proud to deliver high quality products and develop a high-quality career Salary - £50,000 - £55,000 Benefits - Life Assurance (1 x salary), 25 days holiday plus 8 bank holidays as standard (may vary by role), Private medical insurance (after 5 years' service) Location - Spalding Hybrid Working 8:30am to 5:00pm - Monday to Friday (37.5 hours per week) Contract Type - Permanent Why join us? We're constantly evolving, progressing and diversifying. And we want our people to do so too. For everyone to feel empowered, engaged and enabled. To create opportunities to move forward, climb higher and push for more. About the role We are seeking a highly skilled and experienced BASIS and Security & Access Analyst to join our dynamic IT support team (S4/HANA). In this role, you will be responsible for the administration, configuration, and optimization of the SAP S/4HANA environment, ensuring seamless operation, system stability, security, and compliance with access control policies. The ideal candidate will have expertise in SAP BASIS, SAP Security, and user access management, along with a deep understanding of the latest SAP S/4HANA technologies. Main Duties System Monitoring and Performance Tuning: Monitor and optimize the performance of SAP S/4HANA environments, including system resources, memory, and database performance. Proactively resolve system issues and bottlenecks. System Maintenance: Perform regular SAP S/4HANA system upgrades, patches, and transports. Ensure that all maintenance activities are completed in line with best practices. Landscape Management: Manage the SAP landscape, including multiple instances (e.g., development, testing, production) and ensure smooth integration between the SAP system, database, and other enterprise applications. Backup and Disaster Recovery: Implement and maintain SAP S/4HANA backup strategies and disaster recovery procedures to ensure data integrity and minimal downtime. User Access Control: Implement, monitor, and maintain user roles, profiles, and authorizations to ensure proper access to SAP S/4HANA modules and sensitive data. Security Configuration: Configure and maintain SAP security settings, including user authentication, Single Sign-On (SSO), and password policies. Manage integration with Active Directory (AD) or other identity management solutions. Segregation of Duties (SoD): Identify and mitigate potential Segregation of Duties (SoD) violations by reviewing and adjusting user roles, ensuring compliance with internal controls and audit requirements. Audit and Compliance: Conduct regular security audits to identify vulnerabilities or compliance issues and implement corrective actions. Maintain audit trails of user access and activities within the SAP environment. Security Patches and Vulnerability Management: Stay up to date with SAP security patches and vulnerabilities. Apply necessary patches and security updates to the SAP landscape to safeguard against threats. Transport Management: Oversee the transport process for moving changes between SAP environments. Ensure that all transports are properly tested and validated before being deployed to production. Change Management: Work with the Change Management team to manage changes to the SAP environment. Ensure that changes are documented, approved, and implemented following the organization's change control processes. System Issue Resolution: Act as a key point of contact for troubleshooting and resolving system issues related to BASIS or security and access, collaborating with SAP Functional, Development, and Basis teams as needed. User Support: Provide technical support for SAP users, resolving issues related to access, system performance, and security configurations. Documentation: Create and maintain comprehensive documentation for system configurations, access control policies, security settings, and incident resolution processes. Reporting: Generate reports on system performance, security incidents, user access audits, and compliance metrics as requested by management or external auditors. Process Improvement: Continuously monitor and identify opportunities for improving system performance, security posture, and access management processes. Training and Knowledge Sharing: Share knowledge and provide training on SAP BASIS and security practices to other team members and end-users as needed. About you Significant hands-on experience in SAP BASIS administration, with experience specifically in SAP S/4HANA environments. Solid experience in SAP Security, including user roles, profiles, and access control. Knowledge of SAP S/4HANA database and its administration. Familiarity with transport management and SAP change control processes. Experience with segregation of duties (SoD) and SAP security audits. SAP S/4HANA Administration and Configuration. Knowledge of SAP Cloud Platform and cloud-based SAP solutions is desirable. Experience with automation tools for BASIS or security management (e.g., SAP scripting, batch jobs). Experience in process optimization and driving business value through system improvements. Excellent verbal and written communication skills, with the ability to communicate technical information to non-technical users. Ability to work collaboratively in a team environment and manage relationships with internal stakeholders. Strong analytical and problem-solving skills with the ability to identify issues and propose practical solutions in a timely manner. SAP certification in relevant modules (e.g., SAP S/4HANA or ECC certifications). Experience in managing interfaces between SAP and third-party systems. What you'll receive. As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you. You'll enjoy: Life Assurance (1 x salary) 25 days holiday plus 8 bank holidays as standard (may vary by role) Private medical insurance (after 5 years' service) Staff Shop Stakeholder Pension Scheme Discount & cashback platform Personal Accident Insurance Free health check Employee Assistance Programme A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans) Salary sacrifice car lease scheme Free independent mortgage advice Discounted tutoring for children Access to financial learning tools and affordable loans via your salary Free car parking - Site dependant Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions. Proud to be Bakkavor We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team! Find out more and apply.
Service Desk Analyst 1st line, ticket management, troubleshooting 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support You MUST come from a service desk environment - this is not a general support role and is service desk specific Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk Retail or Automotive background would be beneficial
14/03/2025
Full time
Service Desk Analyst 1st line, ticket management, troubleshooting 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support You MUST come from a service desk environment - this is not a general support role and is service desk specific Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk Retail or Automotive background would be beneficial
Support Engineer Service Desk Analyst with strong M365 Administration, InTune, Azure Active Directory required by a firm based north of Chelmsford, Essex paying upto 40k. You will be part of a small team involved in every aspect of day to day IT Support in an exiting new chapter they are about to embrace This ia fantastic time to as they are undergoing an IT refresh, implementing IT, FreshService ITSM, they are embracing M365 and Azure Cloud services and are seeking someone who is an advocator of M365, someone who embraces new technology and can help assist users with the change management and training needed with embracing new technology. Skills required Microsoft 365 Administration Azure Active Directory Group Policies Exchange Online SharePoint Teams, OneDrive Windows Server SQL Server Knowledge of IT security practices, including data protection and compliance standards. Key Responsibilities Microsoft 365 Administration: Manage, configure, and support Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive. Handle user account management, including setup, licensing, and permissions. Monitor and maintain the health and security of the Microsoft 365 environment, ensuring compliance with industry standards and company policies. Technical Support: Provide frontline support for Microsoft 365 applications, Windows operating systems, and other Microsoft products such as Office, SQL Server, and Azure. Diagnose and resolve hardware and software issues across the organisation, including workstations, servers, and mobile devices. Assist users with troubleshooting network connectivity, printer issues, and other IT-related problems. System Administration & Maintenance: Manage and maintain Active Directory, including user accounts, group policies, and security settings. Perform regular system backups, updates, and patches for Windows servers and client machines. Monitor system performance and implement necessary optimisations to ensure reliable and efficient IT operations. Security & Compliance: Support the management of security measures, including firewalls, antivirus solutions, and encryption, to protect company data. Work with the Head of IT to review security policies and procedures and ensure that systems adhere to internal and external compliance requirements. Collaboration & Communication: Work closely with the Head of IT and other team members to plan and execute IT projects. Document IT processes, procedures, and troubleshooting guides for both the IT team and end-users. Provide training and guidance to users on Microsoft 365 and other Microsoft tools to maximise productivity. Project Support: Participate in IT projects such as network upgrades, system rollouts, and software implementations. Collaborate with vendors and third-party service providers to resolve issues and ensure smooth project delivery.
12/03/2025
Full time
Support Engineer Service Desk Analyst with strong M365 Administration, InTune, Azure Active Directory required by a firm based north of Chelmsford, Essex paying upto 40k. You will be part of a small team involved in every aspect of day to day IT Support in an exiting new chapter they are about to embrace This ia fantastic time to as they are undergoing an IT refresh, implementing IT, FreshService ITSM, they are embracing M365 and Azure Cloud services and are seeking someone who is an advocator of M365, someone who embraces new technology and can help assist users with the change management and training needed with embracing new technology. Skills required Microsoft 365 Administration Azure Active Directory Group Policies Exchange Online SharePoint Teams, OneDrive Windows Server SQL Server Knowledge of IT security practices, including data protection and compliance standards. Key Responsibilities Microsoft 365 Administration: Manage, configure, and support Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive. Handle user account management, including setup, licensing, and permissions. Monitor and maintain the health and security of the Microsoft 365 environment, ensuring compliance with industry standards and company policies. Technical Support: Provide frontline support for Microsoft 365 applications, Windows operating systems, and other Microsoft products such as Office, SQL Server, and Azure. Diagnose and resolve hardware and software issues across the organisation, including workstations, servers, and mobile devices. Assist users with troubleshooting network connectivity, printer issues, and other IT-related problems. System Administration & Maintenance: Manage and maintain Active Directory, including user accounts, group policies, and security settings. Perform regular system backups, updates, and patches for Windows servers and client machines. Monitor system performance and implement necessary optimisations to ensure reliable and efficient IT operations. Security & Compliance: Support the management of security measures, including firewalls, antivirus solutions, and encryption, to protect company data. Work with the Head of IT to review security policies and procedures and ensure that systems adhere to internal and external compliance requirements. Collaboration & Communication: Work closely with the Head of IT and other team members to plan and execute IT projects. Document IT processes, procedures, and troubleshooting guides for both the IT team and end-users. Provide training and guidance to users on Microsoft 365 and other Microsoft tools to maximise productivity. Project Support: Participate in IT projects such as network upgrades, system rollouts, and software implementations. Collaborate with vendors and third-party service providers to resolve issues and ensure smooth project delivery.
A multinational semiconductor and software design company is seeking a Security Automation & Detection Engineer for a 6-month contract to start ASAP, based in Cambridge (Hybrid), Inside IR35. Role Overview: Utilising knowledge of security operations, incident response, and detection engineering, you will be responsible for the delivery of SIEM detections and security automations. The successful candidate will be proficient in automation and orchestration tools (e.g., SOAR platforms, scripting languages like Python, PowerShell) and have experience with integrating security tools (e.g., SIEM, EDR, firewalls) APIs, and Case Management tools for data enrichment. Responsibilities: Build security automations, logging, and SIEM detections to improve the Cyber Defence Operation's efficiency, scalability, and incident response capabilities. Design, implement, and maintain automated workflows and playbooks to streamline CDO operations, including incident response, threat hunting, cyber threat intelligence and vulnerability management. Collaborate with Cyber Defence Operation analysts to identify repetitive tasks and automate them to improve operational efficiency. Collaborate with Threat Intelligence, Incident Response, and Attack Surface Management to build and tune robust SIEM detections for both proactive and reactive response actions. Continuously evaluate automation solutions for performance, reliability, and scalability, making improvements, as necessary. Collaborate with third-party vendors and service providers to leverage automation opportunities and ensure successful integrations. Lead technical migration of log sources into Microsoft Sentinel SIEM. Required Skills and Experience: Demonstrated ability in cybersecurity, with at least 3 years in a technical role in security operations and/or security software development. Solid understanding of security operations, automation standard processes, detection engineering and SIEM management. Experience with cloud security tools and platforms (e.g. Azure, AWS Google Cloud) and their integration into SOC operations. Vendor-specific certifications for Security orchestration, automation, and response (SOAR) platforms (e.g., Sentinel SOAR, Splunk SOAR, Palo Alto Cortex XSOAR). Experience contributing to large-scale, sprint-based, security automation and detection engineering projects. Desirable Skills and Experience: Ability to develop and implement long-term automation strategies aligned with security operation objectives. Ability to translate technical concepts into clear, actionable insights for technical and non-technical partners. Meticulous focus on ensuring accuracy, reliability, and security in automation workflows Consistent record of implementing automation and integration solutions in a SOC or similar environment Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
12/03/2025
Contractor
A multinational semiconductor and software design company is seeking a Security Automation & Detection Engineer for a 6-month contract to start ASAP, based in Cambridge (Hybrid), Inside IR35. Role Overview: Utilising knowledge of security operations, incident response, and detection engineering, you will be responsible for the delivery of SIEM detections and security automations. The successful candidate will be proficient in automation and orchestration tools (e.g., SOAR platforms, scripting languages like Python, PowerShell) and have experience with integrating security tools (e.g., SIEM, EDR, firewalls) APIs, and Case Management tools for data enrichment. Responsibilities: Build security automations, logging, and SIEM detections to improve the Cyber Defence Operation's efficiency, scalability, and incident response capabilities. Design, implement, and maintain automated workflows and playbooks to streamline CDO operations, including incident response, threat hunting, cyber threat intelligence and vulnerability management. Collaborate with Cyber Defence Operation analysts to identify repetitive tasks and automate them to improve operational efficiency. Collaborate with Threat Intelligence, Incident Response, and Attack Surface Management to build and tune robust SIEM detections for both proactive and reactive response actions. Continuously evaluate automation solutions for performance, reliability, and scalability, making improvements, as necessary. Collaborate with third-party vendors and service providers to leverage automation opportunities and ensure successful integrations. Lead technical migration of log sources into Microsoft Sentinel SIEM. Required Skills and Experience: Demonstrated ability in cybersecurity, with at least 3 years in a technical role in security operations and/or security software development. Solid understanding of security operations, automation standard processes, detection engineering and SIEM management. Experience with cloud security tools and platforms (e.g. Azure, AWS Google Cloud) and their integration into SOC operations. Vendor-specific certifications for Security orchestration, automation, and response (SOAR) platforms (e.g., Sentinel SOAR, Splunk SOAR, Palo Alto Cortex XSOAR). Experience contributing to large-scale, sprint-based, security automation and detection engineering projects. Desirable Skills and Experience: Ability to develop and implement long-term automation strategies aligned with security operation objectives. Ability to translate technical concepts into clear, actionable insights for technical and non-technical partners. Meticulous focus on ensuring accuracy, reliability, and security in automation workflows Consistent record of implementing automation and integration solutions in a SOC or similar environment Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Opus are working exclusivley in the search for an IT Service Desk Analyst to join one of the largest organisations in the Ipswich/Suffolk area. Do you want to work for a business that has won multiple awards including employer of the year? Are you keen to join an amazing team with great teamwork ethos? Apply today! As an IT Service Desk Technician, working with the internal IT team and 3rd Party IT Service providers you will play a crucial role in providing technical assistance, troubleshooting, and resolving IT issues for colleagues across multiple sites. Your expertise will contribute to maintaining the efficiency and reliability of our IT service. Whats in it for you? Not only will you get to work with a really supportive manager and welcoming team, you will be able to work a hybrid working arrangement, have access to modern facilities, staff awards scheme, 25 days holiday + bank holiday, Buy & Sell holiday scheme, pension scheme, private medical and much more! Responsibilities : Working in close collaboration with 3rd Party IT Service Providers to deliver: Provide first-line / second-line technical support to end-users via phone, email, or in person. Resolve hardware and software issues promptly and effectively. Escalate issues where appropriate. Diagnose and troubleshoot hardware, software, and network problems to identify the root cause of issues and implement solutions. Build, deploy, configure and issue hardware and software to support new users (Laptops, phones and tablets) Provide remote support for off-site users and remote offices when necessary Perform hardware maintenance, including system upgrades, component replacements, and equipment installations. Assist users with software installations, updates, and configurations. Troubleshoot and resolve software-related issues. Assist in the setup, configuration, and maintenance of network infrastructure, including routers, switches, and firewalls. Conduct user training sessions to improve end-users' understanding of IT systems and best practices. Maintain accurate records of technical issues, resolutions, and system configurations. Create and update documentation for IT procedures and user guides. Assist in implementing and maintaining security protocols and policies to safeguard IT systems and data. Liaise with third-party vendors for support and procurement of IT equipment and software. Co-ordinate activities with one or more 3rd parties. Requirements - IT Service Desk Technician - Essential: Proven experience in IT support, troubleshooting, and problem-solving in a Microsoft environment. Proficiency in supporting Microsoft products, e.g. Microsoft 365, Active Directory. Desirable: Experience working in an environment where some elements of IT Support is outsourced to a 3rd Party IT certifications (e.g. Microsoft, ITIL) are a plus. Knowledge of ITIL best practices is a plus.
12/03/2025
Full time
Opus are working exclusivley in the search for an IT Service Desk Analyst to join one of the largest organisations in the Ipswich/Suffolk area. Do you want to work for a business that has won multiple awards including employer of the year? Are you keen to join an amazing team with great teamwork ethos? Apply today! As an IT Service Desk Technician, working with the internal IT team and 3rd Party IT Service providers you will play a crucial role in providing technical assistance, troubleshooting, and resolving IT issues for colleagues across multiple sites. Your expertise will contribute to maintaining the efficiency and reliability of our IT service. Whats in it for you? Not only will you get to work with a really supportive manager and welcoming team, you will be able to work a hybrid working arrangement, have access to modern facilities, staff awards scheme, 25 days holiday + bank holiday, Buy & Sell holiday scheme, pension scheme, private medical and much more! Responsibilities : Working in close collaboration with 3rd Party IT Service Providers to deliver: Provide first-line / second-line technical support to end-users via phone, email, or in person. Resolve hardware and software issues promptly and effectively. Escalate issues where appropriate. Diagnose and troubleshoot hardware, software, and network problems to identify the root cause of issues and implement solutions. Build, deploy, configure and issue hardware and software to support new users (Laptops, phones and tablets) Provide remote support for off-site users and remote offices when necessary Perform hardware maintenance, including system upgrades, component replacements, and equipment installations. Assist users with software installations, updates, and configurations. Troubleshoot and resolve software-related issues. Assist in the setup, configuration, and maintenance of network infrastructure, including routers, switches, and firewalls. Conduct user training sessions to improve end-users' understanding of IT systems and best practices. Maintain accurate records of technical issues, resolutions, and system configurations. Create and update documentation for IT procedures and user guides. Assist in implementing and maintaining security protocols and policies to safeguard IT systems and data. Liaise with third-party vendors for support and procurement of IT equipment and software. Co-ordinate activities with one or more 3rd parties. Requirements - IT Service Desk Technician - Essential: Proven experience in IT support, troubleshooting, and problem-solving in a Microsoft environment. Proficiency in supporting Microsoft products, e.g. Microsoft 365, Active Directory. Desirable: Experience working in an environment where some elements of IT Support is outsourced to a 3rd Party IT certifications (e.g. Microsoft, ITIL) are a plus. Knowledge of ITIL best practices is a plus.
We are working with a leading FinTech company who are seeking a Junior Information Security Analyst to join their team. This role is crucial in ensuring the security and integrity of information systems and data. The successful candidate will be responsible for implementing and maintaining security measures to protect organisational assets from cyber threats and ensuring compliance with industry standards. Key Responsibilities Assist in the planning and implementation of security controls and testing to ISO27001 standards. Perform business impact analyses (BIA) across key technology processes, systems, and facilities, identifying gaps in critical information gathered and recorded. Communicate significant changes in Business Continuity plans to the Information Security (IS) Manager. Support the IS Manager in Disaster Recovery (DR) planning, ensuring that alternate facilities are provisioned and ready in the event of a disaster. Respond to customer security questionnaires to support third-party assurance obligations. Work with business units to ensure Business Continuity Plans are produced and maintained consistently. Provide support and guidance to staff undertaking security awareness training, tracking completion and managing license levels. Respond to security incidents. In order to be successful in the role, candidates ideally need, Understanding of Information Security methodologies, standards, and technologies, including ISO27001. Previous experience in an Information Security or Enterprise Risk role. Awareness of Business Continuity and IT standards, policies, and frameworks, including ISO22301/BCMS. Business Continuity Management knowledge with proven experience in this area. Knowledge of IT with an understanding of system architecture interdependencies, enabling effective communication with IT personnel. Strong documentation, analytical, and presentation skills. Desirable Knowledge, Skills, and Experience Qualifications such as CISA, CISM, CEH, or ISO27001 Lead Implementer/Auditor. Experience engaging with senior management and managing relationships. Previous experience handling Information Security incidents. Benefits This role offers a competitive salary based on skills and experience, along with a generous benefits package, including: Annual performance-related bonus. 11% non-contributory pension. Excellent holiday entitlement. Critical illness cover. Private medical insurance. Group life cover (4x annual salary). A flexible benefits package, allowing choice from options such as additional holidays, bicycle leasing scheme, sports club membership, travel passes, and more. Please note-you are required to be in the Edinburgh office twice a week so only local to central Scotland should apply
11/03/2025
Full time
We are working with a leading FinTech company who are seeking a Junior Information Security Analyst to join their team. This role is crucial in ensuring the security and integrity of information systems and data. The successful candidate will be responsible for implementing and maintaining security measures to protect organisational assets from cyber threats and ensuring compliance with industry standards. Key Responsibilities Assist in the planning and implementation of security controls and testing to ISO27001 standards. Perform business impact analyses (BIA) across key technology processes, systems, and facilities, identifying gaps in critical information gathered and recorded. Communicate significant changes in Business Continuity plans to the Information Security (IS) Manager. Support the IS Manager in Disaster Recovery (DR) planning, ensuring that alternate facilities are provisioned and ready in the event of a disaster. Respond to customer security questionnaires to support third-party assurance obligations. Work with business units to ensure Business Continuity Plans are produced and maintained consistently. Provide support and guidance to staff undertaking security awareness training, tracking completion and managing license levels. Respond to security incidents. In order to be successful in the role, candidates ideally need, Understanding of Information Security methodologies, standards, and technologies, including ISO27001. Previous experience in an Information Security or Enterprise Risk role. Awareness of Business Continuity and IT standards, policies, and frameworks, including ISO22301/BCMS. Business Continuity Management knowledge with proven experience in this area. Knowledge of IT with an understanding of system architecture interdependencies, enabling effective communication with IT personnel. Strong documentation, analytical, and presentation skills. Desirable Knowledge, Skills, and Experience Qualifications such as CISA, CISM, CEH, or ISO27001 Lead Implementer/Auditor. Experience engaging with senior management and managing relationships. Previous experience handling Information Security incidents. Benefits This role offers a competitive salary based on skills and experience, along with a generous benefits package, including: Annual performance-related bonus. 11% non-contributory pension. Excellent holiday entitlement. Critical illness cover. Private medical insurance. Group life cover (4x annual salary). A flexible benefits package, allowing choice from options such as additional holidays, bicycle leasing scheme, sports club membership, travel passes, and more. Please note-you are required to be in the Edinburgh office twice a week so only local to central Scotland should apply
Dynamics 365 CE Solution Architect - UK (Hybrid/Remote) Role Overview: We are seeking an experienced Dynamics 365 CE Solution Architect to lead the design and implementation of Microsoft Dynamics 365 Customer Engagement (CE) solutions. This is a permanent position within a dynamic and collaborative environment, working with Power Platform, Dynamics 365 CE applications (Sales, Service, Marketing, and Field Services), and third-party integrations. Key Responsibilities: Advise clients on the fit of Microsoft Dynamics 365 CE within their business environment, including infrastructure, functional needs, and compliance requirements. Lead the architecture and technical design of Dynamics 365 CE solutions, Power Platform, and Field Services. Work closely with Business Analysts, SMEs, and Functional Leads to design and integrate solutions with third-party systems. Guide technical teams, including Dynamics Developers, to ensure solution quality and best practices. Develop high-level solution architecture and detailed technical design documentation. Provide expertise in data integration, data migration, and cloud technologies. Support pre-sales activities, including client demonstrations. Required Experience & Skills: 15+ years of experience in the Microsoft stack, with strong expertise in Dynamics 365 CE (CRM). Proven track record in full lifecycle implementations across multiple versions (Dynamics CRM 4.0, 2011, 2013, 2016, 365). Hands-on experience with SQL Server (SSRS, FetchXML), .NET Framework, C#, Web API, Azure Logic Apps. Knowledge of HTML, CSS, JavaScript, JSON, XML, TypeScript. Experience in Azure, Power Apps, Microsoft Portals, and Field Services is a plus. Familiarity with enterprise frameworks (MVC, Entity Framework) and cloud security best practices. Strong client-facing communication and leadership skills. Certifications & Requirements: Degree in a computer-related field or equivalent experience. Microsoft Dynamics 365 CE/CRM certification (MB-210) preferred. TOGAF certification and Agile methodology experience are desirable. Ability to travel for client meetings (approximately 20% of the time). This is an exciting opportunity to work with cutting-edge Microsoft cloud technologies, delivering impactful solutions across industries. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
11/03/2025
Full time
Dynamics 365 CE Solution Architect - UK (Hybrid/Remote) Role Overview: We are seeking an experienced Dynamics 365 CE Solution Architect to lead the design and implementation of Microsoft Dynamics 365 Customer Engagement (CE) solutions. This is a permanent position within a dynamic and collaborative environment, working with Power Platform, Dynamics 365 CE applications (Sales, Service, Marketing, and Field Services), and third-party integrations. Key Responsibilities: Advise clients on the fit of Microsoft Dynamics 365 CE within their business environment, including infrastructure, functional needs, and compliance requirements. Lead the architecture and technical design of Dynamics 365 CE solutions, Power Platform, and Field Services. Work closely with Business Analysts, SMEs, and Functional Leads to design and integrate solutions with third-party systems. Guide technical teams, including Dynamics Developers, to ensure solution quality and best practices. Develop high-level solution architecture and detailed technical design documentation. Provide expertise in data integration, data migration, and cloud technologies. Support pre-sales activities, including client demonstrations. Required Experience & Skills: 15+ years of experience in the Microsoft stack, with strong expertise in Dynamics 365 CE (CRM). Proven track record in full lifecycle implementations across multiple versions (Dynamics CRM 4.0, 2011, 2013, 2016, 365). Hands-on experience with SQL Server (SSRS, FetchXML), .NET Framework, C#, Web API, Azure Logic Apps. Knowledge of HTML, CSS, JavaScript, JSON, XML, TypeScript. Experience in Azure, Power Apps, Microsoft Portals, and Field Services is a plus. Familiarity with enterprise frameworks (MVC, Entity Framework) and cloud security best practices. Strong client-facing communication and leadership skills. Certifications & Requirements: Degree in a computer-related field or equivalent experience. Microsoft Dynamics 365 CE/CRM certification (MB-210) preferred. TOGAF certification and Agile methodology experience are desirable. Ability to travel for client meetings (approximately 20% of the time). This is an exciting opportunity to work with cutting-edge Microsoft cloud technologies, delivering impactful solutions across industries. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Dynamics 365 CE Solution Architect - UK (Hybrid/Remote) Role Overview: We are seeking an experienced Dynamics 365 CE Solution Architect to lead the design and implementation of Microsoft Dynamics 365 Customer Engagement (CE) solutions. This is a permanent position within a dynamic and collaborative environment, working with Power Platform, Dynamics 365 CE applications (Sales, Service, Marketing, and Field Services), and third-party integrations. Key Responsibilities: Advise clients on the fit of Microsoft Dynamics 365 CE within their business environment, including infrastructure, functional needs, and compliance requirements. Lead the architecture and technical design of Dynamics 365 CE solutions, Power Platform, and Field Services. Work closely with Business Analysts, SMEs, and Functional Leads to design and integrate solutions with third-party systems. Guide technical teams, including Dynamics Developers, to ensure solution quality and best practices. Develop high-level solution architecture and detailed technical design documentation. Provide expertise in data integration, data migration, and cloud technologies. Support pre-sales activities, including client demonstrations. Required Experience & Skills: 15+ years of experience in the Microsoft stack, with strong expertise in Dynamics 365 CE (CRM). Proven track record in full life cycle implementations across multiple versions (Dynamics CRM 4.0, 2011, 2013, 2016, 365). Hands-on experience with SQL Server (SSRS, FetchXML), .NET Framework, C#, Web API, Azure Logic Apps. Knowledge of HTML, CSS, JavaScript, JSON, XML, TypeScript. Experience in Azure, Power Apps, Microsoft Portals, and Field Services is a plus. Familiarity with enterprise frameworks (MVC, Entity Framework) and cloud security best practices. Strong client-facing communication and leadership skills. Certifications & Requirements: Degree in a computer-related field or equivalent experience. Microsoft Dynamics 365 CE/CRM certification (MB-210) preferred. TOGAF certification and Agile methodology experience are desirable. Ability to travel for client meetings (approximately 20% of the time). This is an exciting opportunity to work with cutting-edge Microsoft cloud technologies, delivering impactful solutions across industries. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
11/03/2025
Full time
Dynamics 365 CE Solution Architect - UK (Hybrid/Remote) Role Overview: We are seeking an experienced Dynamics 365 CE Solution Architect to lead the design and implementation of Microsoft Dynamics 365 Customer Engagement (CE) solutions. This is a permanent position within a dynamic and collaborative environment, working with Power Platform, Dynamics 365 CE applications (Sales, Service, Marketing, and Field Services), and third-party integrations. Key Responsibilities: Advise clients on the fit of Microsoft Dynamics 365 CE within their business environment, including infrastructure, functional needs, and compliance requirements. Lead the architecture and technical design of Dynamics 365 CE solutions, Power Platform, and Field Services. Work closely with Business Analysts, SMEs, and Functional Leads to design and integrate solutions with third-party systems. Guide technical teams, including Dynamics Developers, to ensure solution quality and best practices. Develop high-level solution architecture and detailed technical design documentation. Provide expertise in data integration, data migration, and cloud technologies. Support pre-sales activities, including client demonstrations. Required Experience & Skills: 15+ years of experience in the Microsoft stack, with strong expertise in Dynamics 365 CE (CRM). Proven track record in full life cycle implementations across multiple versions (Dynamics CRM 4.0, 2011, 2013, 2016, 365). Hands-on experience with SQL Server (SSRS, FetchXML), .NET Framework, C#, Web API, Azure Logic Apps. Knowledge of HTML, CSS, JavaScript, JSON, XML, TypeScript. Experience in Azure, Power Apps, Microsoft Portals, and Field Services is a plus. Familiarity with enterprise frameworks (MVC, Entity Framework) and cloud security best practices. Strong client-facing communication and leadership skills. Certifications & Requirements: Degree in a computer-related field or equivalent experience. Microsoft Dynamics 365 CE/CRM certification (MB-210) preferred. TOGAF certification and Agile methodology experience are desirable. Ability to travel for client meetings (approximately 20% of the time). This is an exciting opportunity to work with cutting-edge Microsoft cloud technologies, delivering impactful solutions across industries. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Title: Security Analyst - Group Shared Services Location: Hybrid (2-3 days per week in Newport Pagnell) Occasional travel to Ireland/US (1-2 times per year) Salary: 50,000 base + benefits Job Type: Full-Time Company Overview: Our client is a leading company with a group IT function. The organization has a regional structure for the US (East Coast), UK, and Ireland. As part of building out a shared services model, our client is seeking a proactive and technically skilled Security Analyst to enhance its security operations and drive the maturity of its incident response capabilities across the business. Position Overview: The Security Analyst will play a critical role in building out the group's shared services capabilities, specifically focusing on the incident response function. They will work closely with both the IT and operations teams, serving as the primary point of contact for security incidents, providing documentation, and driving the remediation process. This is a highly collaborative role, requiring interaction with various stakeholders, including third parties, franchisee managers, and local operational heads. The ideal candidate will be self-motivated, with a strong technical background, the ability to communicate effectively, and a passion for driving security maturity across the organization. Key Responsibilities: Incident Response: Act as the primary point of contact for security incidents, working across the stack to address vulnerabilities and incidents promptly and effectively. Security Gap Analysis: Identify gaps in current security processes, including incidents involving third parties and franchisee management. Develop and propose solutions to address these gaps, collaborating with all stakeholders to ensure proper remediation. Documentation & Communication: Maintain detailed, clear documentation on security incidents and remediation plans. The ability to concisely summarize incidents and provide actionable insights is key. Vulnerability Management: Oversee vulnerability management processes, including the use of tools like Tenable, Nessus, and Microsoft Defender, and manage any gaps or issues. Collaboration & Cross-Functional Engagement: Work across the group to understand the operational environment, including regions like the US, UK, and Ireland, and franchisee structures. Provide regular updates and work with internal and external teams to resolve issues and improve overall security posture. Build Out Security Maturity: Contribute to the ongoing development of the group's security program, including a standardized approach to incident management and response. Assist in maturing the security function and processes in line with industry best practices. Technical Expertise: Utilize knowledge of technologies such as Microsoft Defender, Sentinel, Azure 365 , and vulnerability management tools to support security efforts and ensure they align with business objectives. Required Skills & Qualifications: Proven experience in incident management and vulnerability management , with a strong technical background in Azure 365 , Microsoft Defender , Sentinel , Tenable , and Nessus . Strong understanding of security tools and technologies, including SIEM systems, and experience in managing security incidents. Ability to identify gaps in security processes and propose solutions, both internally and via third-party resources. Experience with documentation and the ability to summarize technical issues concisely for a non-technical audience. Comfortable working in a fast-paced, evolving environment with limited supervision, showing a high degree of initiative and problem-solving skills. Excellent communication skills , with the ability to engage with various stakeholders, including security teams, business units, and third parties. Strong analytical skills with the ability to poke, prod, and identify security weaknesses. Experience working in a Microsoft-centric environment is preferred, with an understanding of cloud security and tools. Experience working in or managing security programs in distributed environments , such as with franchisee models, is a plus. Why Join Us? Opportunity to grow in a dynamic and maturing security function within a global organization. Collaborative environment where you will work across a range of stakeholders and technology stacks. Exposure to diverse security challenges , including third-party and franchisee management. Competitive salary and benefits package . Hybrid work model offering a great work-life balance.
11/03/2025
Full time
Job Title: Security Analyst - Group Shared Services Location: Hybrid (2-3 days per week in Newport Pagnell) Occasional travel to Ireland/US (1-2 times per year) Salary: 50,000 base + benefits Job Type: Full-Time Company Overview: Our client is a leading company with a group IT function. The organization has a regional structure for the US (East Coast), UK, and Ireland. As part of building out a shared services model, our client is seeking a proactive and technically skilled Security Analyst to enhance its security operations and drive the maturity of its incident response capabilities across the business. Position Overview: The Security Analyst will play a critical role in building out the group's shared services capabilities, specifically focusing on the incident response function. They will work closely with both the IT and operations teams, serving as the primary point of contact for security incidents, providing documentation, and driving the remediation process. This is a highly collaborative role, requiring interaction with various stakeholders, including third parties, franchisee managers, and local operational heads. The ideal candidate will be self-motivated, with a strong technical background, the ability to communicate effectively, and a passion for driving security maturity across the organization. Key Responsibilities: Incident Response: Act as the primary point of contact for security incidents, working across the stack to address vulnerabilities and incidents promptly and effectively. Security Gap Analysis: Identify gaps in current security processes, including incidents involving third parties and franchisee management. Develop and propose solutions to address these gaps, collaborating with all stakeholders to ensure proper remediation. Documentation & Communication: Maintain detailed, clear documentation on security incidents and remediation plans. The ability to concisely summarize incidents and provide actionable insights is key. Vulnerability Management: Oversee vulnerability management processes, including the use of tools like Tenable, Nessus, and Microsoft Defender, and manage any gaps or issues. Collaboration & Cross-Functional Engagement: Work across the group to understand the operational environment, including regions like the US, UK, and Ireland, and franchisee structures. Provide regular updates and work with internal and external teams to resolve issues and improve overall security posture. Build Out Security Maturity: Contribute to the ongoing development of the group's security program, including a standardized approach to incident management and response. Assist in maturing the security function and processes in line with industry best practices. Technical Expertise: Utilize knowledge of technologies such as Microsoft Defender, Sentinel, Azure 365 , and vulnerability management tools to support security efforts and ensure they align with business objectives. Required Skills & Qualifications: Proven experience in incident management and vulnerability management , with a strong technical background in Azure 365 , Microsoft Defender , Sentinel , Tenable , and Nessus . Strong understanding of security tools and technologies, including SIEM systems, and experience in managing security incidents. Ability to identify gaps in security processes and propose solutions, both internally and via third-party resources. Experience with documentation and the ability to summarize technical issues concisely for a non-technical audience. Comfortable working in a fast-paced, evolving environment with limited supervision, showing a high degree of initiative and problem-solving skills. Excellent communication skills , with the ability to engage with various stakeholders, including security teams, business units, and third parties. Strong analytical skills with the ability to poke, prod, and identify security weaknesses. Experience working in a Microsoft-centric environment is preferred, with an understanding of cloud security and tools. Experience working in or managing security programs in distributed environments , such as with franchisee models, is a plus. Why Join Us? Opportunity to grow in a dynamic and maturing security function within a global organization. Collaborative environment where you will work across a range of stakeholders and technology stacks. Exposure to diverse security challenges , including third-party and franchisee management. Competitive salary and benefits package . Hybrid work model offering a great work-life balance.
Ofgems Delivery and Schemes division administer the Department for Business Energy and Industry Strategys (BEIS) environmental schemes and consumer social programmes. The schemes range from renewables incentives, to energy efficiency and social programmes. We work with energy companies, consumer groups and other stakeholders to ensure that policy targets are met in the most economical and consumer conscious ways possible. The delivery hub within the directorate is responsible for Strategic Change initiatives, Programme & Project Management, Process Improvements, Business Solutions and Technical Architecture. As a Business Analyst you will be part of a high performing, multi-disciplinary team using agile methodologies in a fast-moving environment, the ability to work at pace is essential. You will work with multi-disciplinary agile teams, internal stakeholders, third party development partners and external stakeholders to deliver regulatory changes on our environmental scheme. You will support business users at varying levels of interest, motivation and knowledge through the change process. You will deliver process maps, wireframes, user stories and appropriate artefacts to support the projects success. Your methods and deliverables will adhere to the Government Digital Standards (GDS) and public sector regulations including accessibility and security. You will be the kind of person that doesnt accept assertions at face value; you will be enquiring, discovering the real underlying issues and/or opportunities. Your wilful enquiring attitude will learn the driving factors behind service users reported needs: what are the real deadlines, what actually needs to be delivered by those deadlines, have all stakeholders been identified and engaged, what specifically is to be delivered and what the cost/benefits of meeting deadlines or choosing to prioritise other work instead. As a Business Analyst you will be expected to have an inquiring mind; somebody who readily gains rapport with others and somebody who isnt afraid to encourage people to think about their work from perspectives that may not come naturally to them. Your attitude will be that of somebody who sees how challenges can be overcome, rather than somebody who sees problems that prevent progress. Responsibilities Business engagement, change management, process improvement, requirements engineering and benefits realisation. Support the process of taking business users through a structured engagement process to deliver their required changes. Identify and analyse problems and issues that may affect the successful adoption of change initiatives. Apply proven communication, analytical, and problem-solving skills responsible for ensuring that the teams plans and objectives are achieved. Analyse business requirements and user needs to agree user stories and technical specifications and plans, drawing on input from specialist colleagues within the programme. Profile projections of volumes of users and transactions for each change and for the pipeline of work as a whole. Work in an agile way and to do so closely with colleagues and the agile team. Encourage teamwork and communication, especially between Business Analysts, Subject Matter Experts and IT colleagues. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Making Effective Decisions Managing a Quality Service Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Please see Candidate Pack for Details. Benefits Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan. Things you need to know Security Successful candidates must pass a disclosure and barring security check. People working with government assets must complete basic personnel security standard checks. Selection process details This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills. When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to answer 3 Technical Questions evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within these answers how you meet each of the essential and desirable skills and capabilities . Feedback will only be provided if you attend an interview or assessment. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of Commonwealth countries who have the right to work in the UK nationals of the Republic of Ireland nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service certain family members of the relevant EU, EEA, Swiss or Turkish nationals Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
24/09/2022
Full time
Ofgems Delivery and Schemes division administer the Department for Business Energy and Industry Strategys (BEIS) environmental schemes and consumer social programmes. The schemes range from renewables incentives, to energy efficiency and social programmes. We work with energy companies, consumer groups and other stakeholders to ensure that policy targets are met in the most economical and consumer conscious ways possible. The delivery hub within the directorate is responsible for Strategic Change initiatives, Programme & Project Management, Process Improvements, Business Solutions and Technical Architecture. As a Business Analyst you will be part of a high performing, multi-disciplinary team using agile methodologies in a fast-moving environment, the ability to work at pace is essential. You will work with multi-disciplinary agile teams, internal stakeholders, third party development partners and external stakeholders to deliver regulatory changes on our environmental scheme. You will support business users at varying levels of interest, motivation and knowledge through the change process. You will deliver process maps, wireframes, user stories and appropriate artefacts to support the projects success. Your methods and deliverables will adhere to the Government Digital Standards (GDS) and public sector regulations including accessibility and security. You will be the kind of person that doesnt accept assertions at face value; you will be enquiring, discovering the real underlying issues and/or opportunities. Your wilful enquiring attitude will learn the driving factors behind service users reported needs: what are the real deadlines, what actually needs to be delivered by those deadlines, have all stakeholders been identified and engaged, what specifically is to be delivered and what the cost/benefits of meeting deadlines or choosing to prioritise other work instead. As a Business Analyst you will be expected to have an inquiring mind; somebody who readily gains rapport with others and somebody who isnt afraid to encourage people to think about their work from perspectives that may not come naturally to them. Your attitude will be that of somebody who sees how challenges can be overcome, rather than somebody who sees problems that prevent progress. Responsibilities Business engagement, change management, process improvement, requirements engineering and benefits realisation. Support the process of taking business users through a structured engagement process to deliver their required changes. Identify and analyse problems and issues that may affect the successful adoption of change initiatives. Apply proven communication, analytical, and problem-solving skills responsible for ensuring that the teams plans and objectives are achieved. Analyse business requirements and user needs to agree user stories and technical specifications and plans, drawing on input from specialist colleagues within the programme. Profile projections of volumes of users and transactions for each change and for the pipeline of work as a whole. Work in an agile way and to do so closely with colleagues and the agile team. Encourage teamwork and communication, especially between Business Analysts, Subject Matter Experts and IT colleagues. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Making Effective Decisions Managing a Quality Service Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Please see Candidate Pack for Details. Benefits Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan. Things you need to know Security Successful candidates must pass a disclosure and barring security check. People working with government assets must complete basic personnel security standard checks. Selection process details This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills. When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to answer 3 Technical Questions evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within these answers how you meet each of the essential and desirable skills and capabilities . Feedback will only be provided if you attend an interview or assessment. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of Commonwealth countries who have the right to work in the UK nationals of the Republic of Ireland nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service certain family members of the relevant EU, EEA, Swiss or Turkish nationals Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Azure Infrastructure Analyst EMEA - Virtual This role will focus on: Would you like to put your skills to the test within a complex, global FTSE 50 business environment? If you are curious, read on... Firstly, this is fully remote role. So if you're looking for a better work/life balance, then this could be the answer. You will be working within the group-wide Watson-Marlow IT Infrastructure team, and supporting the Azure hosting services across all of our Global sites. You will be monitoring and maintaining the private cloud hosting infrastructure of our Dynamics ERP platform, optimising the performance of group systems. Some of the responsibilities you will enjoy will include: Supporting introduction of Azure DevOps. Building out Azure services for strategic projects such as Dynamics 365 and Azure data services. Review application and systems logs and proactively manage any issues. Support the movement of servers out of local sites and into Azure. Staying up-to-date with current Infrastructure trends and standards to inform continuous improvement of our systems and procedures. As you would imagine, there is much more to it, but you get the gist... To be successful in this role, youwill need: Some experience of working with Azure hosting platforms in a commercial environment. Knowledge of networking and security systems, and working on third party hosts. The confidence to work independently as required, but reach out for support when needed. Excellent collaboration skills with the ability to seamlessly work within a diverse global team. This role could be based in the UK, or somewhere in mainland Europe. Closing date: Friday 5th August 2022 Why Watson-Marlow: At Watson-Marlow Fluid Technology Group you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job. Our business is built by a diverse team of engineers, sales teams, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference. As a growing and ambitious organisation with a presence in over60 global locations and across multiple markets, we can offer you the workingenvironment and support needed to be successful. We are committed toachieving workforce diversity and creating an inclusive working environment. Wewelcome all applications irrespective of social and cultural background, age,gender, disability, sexual orientation or religious belief. What's in it for me? Weoffer a range of attractive staff benefits including accessible employeeforums, comprehensive pension packages, flexible working arrangements, privatemedical healthcare for all employees and inclusive employment practices. About Watson-Marlow Every day, we help companies across the globe to bemore efficient and sustainable. Watson-Marlow FluidTechnology Group (WMFTG) is the world leader in niche peristaltic pumps andassociated fluid path technologies. Comprising ten established brands, eachwith their area of expertise, but together offering our customers unrivalledsolutions for their pumping and fluid transfer applications. Together with our colleagues across Spirax-Sarco Engineeringplc, we are proud to be a FTSE 100 company.
24/09/2022
Full time
Azure Infrastructure Analyst EMEA - Virtual This role will focus on: Would you like to put your skills to the test within a complex, global FTSE 50 business environment? If you are curious, read on... Firstly, this is fully remote role. So if you're looking for a better work/life balance, then this could be the answer. You will be working within the group-wide Watson-Marlow IT Infrastructure team, and supporting the Azure hosting services across all of our Global sites. You will be monitoring and maintaining the private cloud hosting infrastructure of our Dynamics ERP platform, optimising the performance of group systems. Some of the responsibilities you will enjoy will include: Supporting introduction of Azure DevOps. Building out Azure services for strategic projects such as Dynamics 365 and Azure data services. Review application and systems logs and proactively manage any issues. Support the movement of servers out of local sites and into Azure. Staying up-to-date with current Infrastructure trends and standards to inform continuous improvement of our systems and procedures. As you would imagine, there is much more to it, but you get the gist... To be successful in this role, youwill need: Some experience of working with Azure hosting platforms in a commercial environment. Knowledge of networking and security systems, and working on third party hosts. The confidence to work independently as required, but reach out for support when needed. Excellent collaboration skills with the ability to seamlessly work within a diverse global team. This role could be based in the UK, or somewhere in mainland Europe. Closing date: Friday 5th August 2022 Why Watson-Marlow: At Watson-Marlow Fluid Technology Group you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job. Our business is built by a diverse team of engineers, sales teams, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference. As a growing and ambitious organisation with a presence in over60 global locations and across multiple markets, we can offer you the workingenvironment and support needed to be successful. We are committed toachieving workforce diversity and creating an inclusive working environment. Wewelcome all applications irrespective of social and cultural background, age,gender, disability, sexual orientation or religious belief. What's in it for me? Weoffer a range of attractive staff benefits including accessible employeeforums, comprehensive pension packages, flexible working arrangements, privatemedical healthcare for all employees and inclusive employment practices. About Watson-Marlow Every day, we help companies across the globe to bemore efficient and sustainable. Watson-Marlow FluidTechnology Group (WMFTG) is the world leader in niche peristaltic pumps andassociated fluid path technologies. Comprising ten established brands, eachwith their area of expertise, but together offering our customers unrivalledsolutions for their pumping and fluid transfer applications. Together with our colleagues across Spirax-Sarco Engineeringplc, we are proud to be a FTSE 100 company.
Description Description Job summary Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners. We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems. Key job responsibilities -Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide. -Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide. -Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs. Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management. -Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members. -Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
24/09/2022
Full time
Description Description Job summary Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners. We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems. Key job responsibilities -Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide. -Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide. -Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs. Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management. -Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members. -Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Vacancy Name Senior Security Analyst Employment Type Permanent Location London Role Details We re looking for a Senior Security Analyst About Brit At Brit, we believe that the uncertainty of the future should never stand in the way of progress. That s why we exist. To help people and businesses face the future and thrive. We are change-makers enabled by a global workforce who collaborate to deliver a risk service. A team empowered to help our customers not only to survive the risks they face, but to stay on the front foot and keep moving forward. We believe the uncertainty of tomorrow isn t something to fear but to seize; that it s full of potential. Not only for our customers but our employees too. We might write the future of risk for our brokers and clients, but we would love to help you write your future at Brit: a future based on not just progressing but on thriving - both professionally and emotionally. If you re looking for a place to make a real difference read on. What you ll be doing You ll join our forward thinking and collaborative Technology team as Senior Security Analyst protecting the confidentiality and integrity of information within Brit and ensuring and maintaining the legitimate access to it through technical mechanisms. Using your strong interpersonal skills to effectively communicate technical security issues across the business at all levels, you ll be proactive and keep up to date with current trends in an ever-changing industry. You ll find us receptive to challenge in the creation and delivery of our Cyber Security Strategy enabling you to push your development and progress your career in this fluid environment. A day in the life.. 1. In your role as Senior Security Analyst you ll provide input and challenge in creation and delivering the Brit Cyber Security Strategy, support and contribute to the IS program policies & standards 2. And take responsibility for the maintenance of security and compliance processes within assigned area covering pre-deployment and live operation. Ensuring they reflect current best practice including managing third party information sources and working with the operational teams to identify issues and track exceptions to resolution or mitigation. 3. You ll ensure appropriate and timely reporting and escalation of areas of non-compliance and poor security and be responsible for the daily operation and management of Security Technologies and Controls. 4. Working closely with Brit s infrastructure product managers to ensure that Brit s systems are maintained with the latest security patches and that they schedule work in a timely manner to remediate identified vulnerabilities. 5. Have oversight of the security of the networks including escalations and issue resolution and managing third parties to implement, develop and review the appropriate security infrastructure. 6. Carry out security audits of Brit and ensure compliance and best practice is adhered to. 7. Key to your role is coaching and mentoring more junior team members to aid them in their professional development. We welcome everyone wholeheartedly We ve got a truly diverse, genuinely inclusive work environment. We comfortably and confidently bring our whole selves to work, because we know we ll be respected, valued and accepted whoever we are. Our Employee Resource groups are safe spaces for people to share their experiences, aspirations and suggestions about how we do things.
24/09/2022
Full time
Vacancy Name Senior Security Analyst Employment Type Permanent Location London Role Details We re looking for a Senior Security Analyst About Brit At Brit, we believe that the uncertainty of the future should never stand in the way of progress. That s why we exist. To help people and businesses face the future and thrive. We are change-makers enabled by a global workforce who collaborate to deliver a risk service. A team empowered to help our customers not only to survive the risks they face, but to stay on the front foot and keep moving forward. We believe the uncertainty of tomorrow isn t something to fear but to seize; that it s full of potential. Not only for our customers but our employees too. We might write the future of risk for our brokers and clients, but we would love to help you write your future at Brit: a future based on not just progressing but on thriving - both professionally and emotionally. If you re looking for a place to make a real difference read on. What you ll be doing You ll join our forward thinking and collaborative Technology team as Senior Security Analyst protecting the confidentiality and integrity of information within Brit and ensuring and maintaining the legitimate access to it through technical mechanisms. Using your strong interpersonal skills to effectively communicate technical security issues across the business at all levels, you ll be proactive and keep up to date with current trends in an ever-changing industry. You ll find us receptive to challenge in the creation and delivery of our Cyber Security Strategy enabling you to push your development and progress your career in this fluid environment. A day in the life.. 1. In your role as Senior Security Analyst you ll provide input and challenge in creation and delivering the Brit Cyber Security Strategy, support and contribute to the IS program policies & standards 2. And take responsibility for the maintenance of security and compliance processes within assigned area covering pre-deployment and live operation. Ensuring they reflect current best practice including managing third party information sources and working with the operational teams to identify issues and track exceptions to resolution or mitigation. 3. You ll ensure appropriate and timely reporting and escalation of areas of non-compliance and poor security and be responsible for the daily operation and management of Security Technologies and Controls. 4. Working closely with Brit s infrastructure product managers to ensure that Brit s systems are maintained with the latest security patches and that they schedule work in a timely manner to remediate identified vulnerabilities. 5. Have oversight of the security of the networks including escalations and issue resolution and managing third parties to implement, develop and review the appropriate security infrastructure. 6. Carry out security audits of Brit and ensure compliance and best practice is adhered to. 7. Key to your role is coaching and mentoring more junior team members to aid them in their professional development. We welcome everyone wholeheartedly We ve got a truly diverse, genuinely inclusive work environment. We comfortably and confidently bring our whole selves to work, because we know we ll be respected, valued and accepted whoever we are. Our Employee Resource groups are safe spaces for people to share their experiences, aspirations and suggestions about how we do things.
Description Description Job summary Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners. We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems. Key job responsibilities -Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide. -Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide. -Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs. Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management. -Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members. -Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
23/09/2022
Full time
Description Description Job summary Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners. We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems. Key job responsibilities -Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide. -Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide. -Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs. Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management. -Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members. -Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Ofgems Delivery and Schemes division administer the Department for Business Energy and Industry Strategys (BEIS) environmental schemes and consumer social programmes. The schemes range from renewables incentives, to energy efficiency and social programmes. We work with energy companies, consumer groups and other stakeholders to ensure that policy targets are met in the most economical and consumer conscious ways possible. The delivery hub within the directorate is responsible for Strategic Change initiatives, Programme & Project Management, Process Improvements, Business Solutions and Technical Architecture. As a Business Analyst you will be part of a high performing, multi-disciplinary team using agile methodologies in a fast-moving environment, the ability to work at pace is essential. You will work with multi-disciplinary agile teams, internal stakeholders, third party development partners and external stakeholders to deliver regulatory changes on our environmental scheme. You will support business users at varying levels of interest, motivation and knowledge through the change process. You will deliver process maps, wireframes, user stories and appropriate artefacts to support the projects success. Your methods and deliverables will adhere to the Government Digital Standards (GDS) and public sector regulations including accessibility and security. You will be the kind of person that doesnt accept assertions at face value; you will be enquiring, discovering the real underlying issues and/or opportunities. Your wilful enquiring attitude will learn the driving factors behind service users reported needs: what are the real deadlines, what actually needs to be delivered by those deadlines, have all stakeholders been identified and engaged, what specifically is to be delivered and what the cost/benefits of meeting deadlines or choosing to prioritise other work instead. As a Business Analyst you will be expected to have an inquiring mind; somebody who readily gains rapport with others and somebody who isnt afraid to encourage people to think about their work from perspectives that may not come naturally to them. Your attitude will be that of somebody who sees how challenges can be overcome, rather than somebody who sees problems that prevent progress. Responsibilities Business engagement, change management, process improvement, requirements engineering and benefits realisation. Support the process of taking business users through a structured engagement process to deliver their required changes. Identify and analyse problems and issues that may affect the successful adoption of change initiatives. Apply proven communication, analytical, and problem-solving skills responsible for ensuring that the teams plans and objectives are achieved. Analyse business requirements and user needs to agree user stories and technical specifications and plans, drawing on input from specialist colleagues within the programme. Profile projections of volumes of users and transactions for each change and for the pipeline of work as a whole. Work in an agile way and to do so closely with colleagues and the agile team. Encourage teamwork and communication, especially between Business Analysts, Subject Matter Experts and IT colleagues. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Making Effective Decisions Managing a Quality Service Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Please see Candidate Pack for Details. Benefits Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan. Things you need to know Security Successful candidates must pass a disclosure and barring security check. People working with government assets must complete basic personnel security standard checks. Selection process details This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills. When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to answer 3 Technical Questions evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within these answers how you meet each of the essential and desirable skills and capabilities . Feedback will only be provided if you attend an interview or assessment. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of Commonwealth countries who have the right to work in the UK nationals of the Republic of Ireland nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service certain family members of the relevant EU, EEA, Swiss or Turkish nationals Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
22/09/2022
Full time
Ofgems Delivery and Schemes division administer the Department for Business Energy and Industry Strategys (BEIS) environmental schemes and consumer social programmes. The schemes range from renewables incentives, to energy efficiency and social programmes. We work with energy companies, consumer groups and other stakeholders to ensure that policy targets are met in the most economical and consumer conscious ways possible. The delivery hub within the directorate is responsible for Strategic Change initiatives, Programme & Project Management, Process Improvements, Business Solutions and Technical Architecture. As a Business Analyst you will be part of a high performing, multi-disciplinary team using agile methodologies in a fast-moving environment, the ability to work at pace is essential. You will work with multi-disciplinary agile teams, internal stakeholders, third party development partners and external stakeholders to deliver regulatory changes on our environmental scheme. You will support business users at varying levels of interest, motivation and knowledge through the change process. You will deliver process maps, wireframes, user stories and appropriate artefacts to support the projects success. Your methods and deliverables will adhere to the Government Digital Standards (GDS) and public sector regulations including accessibility and security. You will be the kind of person that doesnt accept assertions at face value; you will be enquiring, discovering the real underlying issues and/or opportunities. Your wilful enquiring attitude will learn the driving factors behind service users reported needs: what are the real deadlines, what actually needs to be delivered by those deadlines, have all stakeholders been identified and engaged, what specifically is to be delivered and what the cost/benefits of meeting deadlines or choosing to prioritise other work instead. As a Business Analyst you will be expected to have an inquiring mind; somebody who readily gains rapport with others and somebody who isnt afraid to encourage people to think about their work from perspectives that may not come naturally to them. Your attitude will be that of somebody who sees how challenges can be overcome, rather than somebody who sees problems that prevent progress. Responsibilities Business engagement, change management, process improvement, requirements engineering and benefits realisation. Support the process of taking business users through a structured engagement process to deliver their required changes. Identify and analyse problems and issues that may affect the successful adoption of change initiatives. Apply proven communication, analytical, and problem-solving skills responsible for ensuring that the teams plans and objectives are achieved. Analyse business requirements and user needs to agree user stories and technical specifications and plans, drawing on input from specialist colleagues within the programme. Profile projections of volumes of users and transactions for each change and for the pipeline of work as a whole. Work in an agile way and to do so closely with colleagues and the agile team. Encourage teamwork and communication, especially between Business Analysts, Subject Matter Experts and IT colleagues. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Making Effective Decisions Managing a Quality Service Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Please see Candidate Pack for Details. Benefits Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan. Things you need to know Security Successful candidates must pass a disclosure and barring security check. People working with government assets must complete basic personnel security standard checks. Selection process details This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills. When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to answer 3 Technical Questions evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within these answers how you meet each of the essential and desirable skills and capabilities . Feedback will only be provided if you attend an interview or assessment. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of Commonwealth countries who have the right to work in the UK nationals of the Republic of Ireland nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service certain family members of the relevant EU, EEA, Swiss or Turkish nationals Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
