Job Title: Senior Service Desk Analyst Location: Cardiff (Hybrid) Salary: £28,000 Contract type: Permanent About the role We're looking for a proactive and experienced Senior 1st Line Service Desk Analyst to join our team and provide exceptional customer support. In this role, you'll manage our monitoring software, troubleshoot issues, log calls, and resolve support queries quickly and efficiently. You'll handle inbound calls, emails, and service requests, providing advanced first-line support as well as taking ownership of more complex technical issues before escalating them to the relevant teams when needed. As a senior member of the Service Desk, you'll also act as a point of guidance for colleagues and help ensure our customers receive the highest level of service. The ideal candidate will be an enthusiastic communicator with a strong customer service focus, quick thinking, and detail oriented. Experience with troubleshooting and technical support is essential, but most importantly, we're looking for someone eager to learn, share their knowledge, and make an impact. Please note that this is a Hybrid role with onsite requirement 3 days a week. Applicants must be able to reliably travel to the office and where required, attend customer or business locations. What you'll do Assist customers with questions relating to supported software and platforms, ensuring all work is carried out in line with company processes, policies, and customer SLAs/OLAs. Manage our proactive monitoring software on a day-to-day basis, including logging, investigating, and resolving related service desk tickets in accordance with service guidelines. Log and update tickets accurately, maintaining detailed records of all incidents, requests, and customer interactions. Provide advanced first-line support and take ownership of more complex technical issues, escalating to the appropriate teams where required. Communicate effectively, both verbally and in writing, with customers, third party suppliers, and internal teams. Build and maintain positive working relationships with colleagues, supervisors, customers, and external partners. Support and mentor other Service Desk team members, sharing knowledge and helping to maintain high service standards. Take an active role in your own professional development, continually building the skills and knowledge needed to perform the role effectively. Support the delivery of the company's proactive services and assist with wider Service Desk operations as required. Travel to customer sites across the UK when required to meet business needs. Work from customer sites when required, providing on site support and maintaining excellent customer relationships. What we are looking for? Essential Experience of working in a technical customer service IT support role in a 1st/2nd line capacity. Exceptional customer services skills Exposure to working to SLAs Experience of working in a fast paced working environment Full and valid UK driver's licence A good understanding/working knowledge of the following technologies: Windows Operating Systems(7, 8.1, 10, 11), Microsoft Office, AV Products, PC/server security, LAN, Exchange, Active Directory A good understanding of IT support principles; e.g. desktop, networks, infrastructure Ability to use desktop software and applications- word processing, spreadsheets and graphics Office 365 experience Excellent telephone manner and customer engagement skills Proactive approach to workload and customer needs. Strong prioritisation, time management and troubleshooting skills Desirable A basic understanding of Apple Technologies SCCM/Intune experience Excellent customer service, communication and interpersonal skills- able to build and establish good working relationships internally and externally Good numeracy/literacy skills Practical problem solving and negotiation skills A relevant technical qualification Experience with ServiceNow Experience with Autotask Experience with Datto RMM Benefits Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Your Birthday off, on us Health Club and Wellbeing Scheme ARO Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E-learning Hybrid working
16/07/2026
Full time
Job Title: Senior Service Desk Analyst Location: Cardiff (Hybrid) Salary: £28,000 Contract type: Permanent About the role We're looking for a proactive and experienced Senior 1st Line Service Desk Analyst to join our team and provide exceptional customer support. In this role, you'll manage our monitoring software, troubleshoot issues, log calls, and resolve support queries quickly and efficiently. You'll handle inbound calls, emails, and service requests, providing advanced first-line support as well as taking ownership of more complex technical issues before escalating them to the relevant teams when needed. As a senior member of the Service Desk, you'll also act as a point of guidance for colleagues and help ensure our customers receive the highest level of service. The ideal candidate will be an enthusiastic communicator with a strong customer service focus, quick thinking, and detail oriented. Experience with troubleshooting and technical support is essential, but most importantly, we're looking for someone eager to learn, share their knowledge, and make an impact. Please note that this is a Hybrid role with onsite requirement 3 days a week. Applicants must be able to reliably travel to the office and where required, attend customer or business locations. What you'll do Assist customers with questions relating to supported software and platforms, ensuring all work is carried out in line with company processes, policies, and customer SLAs/OLAs. Manage our proactive monitoring software on a day-to-day basis, including logging, investigating, and resolving related service desk tickets in accordance with service guidelines. Log and update tickets accurately, maintaining detailed records of all incidents, requests, and customer interactions. Provide advanced first-line support and take ownership of more complex technical issues, escalating to the appropriate teams where required. Communicate effectively, both verbally and in writing, with customers, third party suppliers, and internal teams. Build and maintain positive working relationships with colleagues, supervisors, customers, and external partners. Support and mentor other Service Desk team members, sharing knowledge and helping to maintain high service standards. Take an active role in your own professional development, continually building the skills and knowledge needed to perform the role effectively. Support the delivery of the company's proactive services and assist with wider Service Desk operations as required. Travel to customer sites across the UK when required to meet business needs. Work from customer sites when required, providing on site support and maintaining excellent customer relationships. What we are looking for? Essential Experience of working in a technical customer service IT support role in a 1st/2nd line capacity. Exceptional customer services skills Exposure to working to SLAs Experience of working in a fast paced working environment Full and valid UK driver's licence A good understanding/working knowledge of the following technologies: Windows Operating Systems(7, 8.1, 10, 11), Microsoft Office, AV Products, PC/server security, LAN, Exchange, Active Directory A good understanding of IT support principles; e.g. desktop, networks, infrastructure Ability to use desktop software and applications- word processing, spreadsheets and graphics Office 365 experience Excellent telephone manner and customer engagement skills Proactive approach to workload and customer needs. Strong prioritisation, time management and troubleshooting skills Desirable A basic understanding of Apple Technologies SCCM/Intune experience Excellent customer service, communication and interpersonal skills- able to build and establish good working relationships internally and externally Good numeracy/literacy skills Practical problem solving and negotiation skills A relevant technical qualification Experience with ServiceNow Experience with Autotask Experience with Datto RMM Benefits Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Your Birthday off, on us Health Club and Wellbeing Scheme ARO Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E-learning Hybrid working
At data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. Role Overview The Service Operations Specialist identifies opportunities to improve and scale IT service delivery by analysing operational processes, configuring service platform capabilities, and implementing automated workflows and solutions within ITSM and ITOM environments. The role crosses service operations, process improvement, and platform configuration, working with IT Support, Service Management, and Engineering teams to translate operational challenges into practical, measurable improvements. It is a hands on, execution focused role. Success is demonstrated through improved operational efficiency, reliable delivery of service improvements, and clear visibility of service performance across the organisation. Key Job Responsibilities and Duties Analyses service operations processes and workflows, working with operational teams and stakeholders, in alignment with established service management practices, in order to identify opportunities to optimise processes, improve efficiency, and enable automation. Documents current and future state service processes, collaborating with service teams and subject matter experts, following organisational documentation standards, in order to create clear procedures and support the implementation of service improvements. Designs, configures, and implements low code automated workflows and service processes within operational platforms, working with service teams and platform owners, in alignment with established governance and configuration standards, in order to deliver scalable automation and improved service delivery. Configures and enhances service platform capabilities, including forms, workflow logic, and automated service actions, in accordance with platform guidelines and operational requirements, in order to support efficient and consistent service operations. Prepares and executes testing activities for new or updated service capabilities, working with operational teams and stakeholders, using defined testing and validation approaches, in order to ensure solutions meet requirements and maintain operational quality standards. Monitors service performance and implemented improvements, reviewing service data, dashboards, and stakeholder feedback, in alignment with service performance frameworks, in order to evaluate effectiveness, identify optimisation opportunities, and support ongoing service improvement. Supports broader service operations activities, including producing ad hoc operational reporting and contributing to service management practices such as change management, problem management, and other service coordination tasks, in alignment with established governance processes, in order to maintain stable service operations and support continuous service improvement. Role Qualifications and Requirement Experience analysing and documenting service or operational processes in order to identify opportunities for improvement, optimisation, and automation. Ability to identify workflow inefficiencies and recommend practical solutions to improve service delivery and operational efficiency. Experience configuring enterprise service management or workflow platforms, including forms, workflows, and automated processes. Experience working with enterprise service management tools such as ServiceNow, Jira Service Management, or similar platforms used to manage service workflows and automation. Ability to design and implement automated workflows using configuration based or low code tools. Experience translating business or operational requirements into configured platform solutions, including workflow logic, data structures, and process automation. Strong analytical and problem solving skills with the ability to interpret operational data, dashboards, and service metrics to identify trends and improvement opportunities. Experience supporting testing and validation of new processes, automation, or system capabilities to ensure quality and reliability. Understanding of IT service management (ITSM) and IT operations management (ITOM) practices, including areas such as incident management, change management, problem management, and operational monitoring. Ability to create clear documentation including process diagrams, procedures, and operational guidance. Strong stakeholder management and facilitation skills, with the ability to align cross functional teams and drive agreement on requirements and solutions. Strong written and verbal communication skills with the ability to explain operational concepts to both technical and non technical audiences. Ability to collaborate effectively with cross functional teams in order to support service improvements and operational outcomes. Preferred Certifications or training related to IT service management or service management platforms (e.g., ITIL or platform specific certifications). ServiceNow University credentials are also considered. Benefits & Perks - Global Impact, Personal Relevance 's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well as unique to benefits which include: Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country) Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and wallet credit Inclusion at Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: "At the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech." We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
16/07/2026
Full time
At data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. Role Overview The Service Operations Specialist identifies opportunities to improve and scale IT service delivery by analysing operational processes, configuring service platform capabilities, and implementing automated workflows and solutions within ITSM and ITOM environments. The role crosses service operations, process improvement, and platform configuration, working with IT Support, Service Management, and Engineering teams to translate operational challenges into practical, measurable improvements. It is a hands on, execution focused role. Success is demonstrated through improved operational efficiency, reliable delivery of service improvements, and clear visibility of service performance across the organisation. Key Job Responsibilities and Duties Analyses service operations processes and workflows, working with operational teams and stakeholders, in alignment with established service management practices, in order to identify opportunities to optimise processes, improve efficiency, and enable automation. Documents current and future state service processes, collaborating with service teams and subject matter experts, following organisational documentation standards, in order to create clear procedures and support the implementation of service improvements. Designs, configures, and implements low code automated workflows and service processes within operational platforms, working with service teams and platform owners, in alignment with established governance and configuration standards, in order to deliver scalable automation and improved service delivery. Configures and enhances service platform capabilities, including forms, workflow logic, and automated service actions, in accordance with platform guidelines and operational requirements, in order to support efficient and consistent service operations. Prepares and executes testing activities for new or updated service capabilities, working with operational teams and stakeholders, using defined testing and validation approaches, in order to ensure solutions meet requirements and maintain operational quality standards. Monitors service performance and implemented improvements, reviewing service data, dashboards, and stakeholder feedback, in alignment with service performance frameworks, in order to evaluate effectiveness, identify optimisation opportunities, and support ongoing service improvement. Supports broader service operations activities, including producing ad hoc operational reporting and contributing to service management practices such as change management, problem management, and other service coordination tasks, in alignment with established governance processes, in order to maintain stable service operations and support continuous service improvement. Role Qualifications and Requirement Experience analysing and documenting service or operational processes in order to identify opportunities for improvement, optimisation, and automation. Ability to identify workflow inefficiencies and recommend practical solutions to improve service delivery and operational efficiency. Experience configuring enterprise service management or workflow platforms, including forms, workflows, and automated processes. Experience working with enterprise service management tools such as ServiceNow, Jira Service Management, or similar platforms used to manage service workflows and automation. Ability to design and implement automated workflows using configuration based or low code tools. Experience translating business or operational requirements into configured platform solutions, including workflow logic, data structures, and process automation. Strong analytical and problem solving skills with the ability to interpret operational data, dashboards, and service metrics to identify trends and improvement opportunities. Experience supporting testing and validation of new processes, automation, or system capabilities to ensure quality and reliability. Understanding of IT service management (ITSM) and IT operations management (ITOM) practices, including areas such as incident management, change management, problem management, and operational monitoring. Ability to create clear documentation including process diagrams, procedures, and operational guidance. Strong stakeholder management and facilitation skills, with the ability to align cross functional teams and drive agreement on requirements and solutions. Strong written and verbal communication skills with the ability to explain operational concepts to both technical and non technical audiences. Ability to collaborate effectively with cross functional teams in order to support service improvements and operational outcomes. Preferred Certifications or training related to IT service management or service management platforms (e.g., ITIL or platform specific certifications). ServiceNow University credentials are also considered. Benefits & Perks - Global Impact, Personal Relevance 's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well as unique to benefits which include: Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country) Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and wallet credit Inclusion at Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: "At the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech." We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Overview English Version: This is more than a job. It's a chance to build, grow, and make a real impact! We are seeking an experienced Data Engineering & AI Manager to lead a growing team of 7 professionals (data engineers, AI engineers) within the IS department and drive the evolution of our enterprise data and AI platform. Reporting to the Director of IS Data Services, you will work closely with System Integration and Architecture teams to ensure alignment across data flows, platforms, and integration solutions. This is a key leadership role focused on delivering scalable, reliable data platforms and AI capabilities that support enterprise decision-making. You will combine technical expertise with strong people's leadership to drive execution while fostering a high-performing, collaborative team culture. Responsibilities Team Leadership: Build, mentor, and manage a multicultural international multidisciplinary data and AI engineering team. Promote clear objectives, knowledge sharing, and continuous development. Data Platform & Architecture: Own and evolve the enterprise data platform (e.g., Snowflake, dbt, Fabric) and pipelines (Fivetran, Talend, Python). Ensure scalable, secure, and well-designed architectures aligned with best practices (e.g., data modeling, ELT/ETL, SQL). AI & MLOps Integration: Drive adoption of AI/ML capabilities within data products. Ensure robust MLOps practices for deployment, monitoring, and value delivery. Delivery Management: Prioritize and plan team activities with Product Owners and Project Managers. Balance new initiatives with technical debt, ensuring readiness, realistic planning, and quality delivery. Engineering Excellence: Oversee full lifecycle delivery of data and AI solutions. Enforce standards in design, coding, testing, CI/CD, and documentation (DataOps practices). Operations & Reliability: Ensure stable and performant production environments through monitoring, optimization, and incident management. Drive root cause analysis and continuous improvement. Stakeholder Collaboration: Act as key interface between business stakeholders and IS teams. Partner with Integration teams (e.g., Workday, Salesforce, ServiceNow) and Architecture to ensure alignment with enterprise standards and governance. Governance & Compliance: Ensure adherence to data security, privacy, and governance policies across all solutions. Innovation: In partnership with the Architecture team, monitor industry trends and introduce new tools, frameworks, and practices to improve platform capabilities and team productivity. Qualifications Experience: 10+ years in data engineering, data architecture, or related fields, including 3+ years leading technical teams. Proven track record delivering enterprise-scale data platforms. Leadership: Strong team management, communication, and stakeholder engagement skills. Ability to drive delivery in complex, cross-functional environments. Technical Expertise: Data pipelines and integration (SQL, Python, dbt, Fivetran, Talend, Airflow) Cloud data platforms (preferably Snowflake) and ecosystem (AWS or similar) Data modeling (dimensional, Data Vault) and architecture design AI/ML lifecycle and MLOps fundamentals DataOps and software engineering best practices (CI/CD, testing, documentation) Collaboration & Strategy: Ability to align with data architecture, governance, and integration teams while contributing to broader data strategy and technology roadmaps. This role combines hands-on technical leadership with team management and delivery ownership. Success requires both architectural engagement and strong people leadership. Benefits: We offer benefits that support your health, growth, and lifestyle, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks. Equal Opportunity Employer We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic. French Version: Bien plus qu'un emploi, une opportunité de construire, d'évoluer et d'avoir un réel impact ! Nous recherchons un(e) Data Engineering & AI Manager expérimenté(e) pour piloter une équipe en croissance d'environ 7 professionnels (data engineers, AI engineers) au sein du département IS, et accompagner l'évolution de notre plateforme de données et d'intelligence artificielle d'entreprise. Rattaché(e) au/à la Director of IS Data Services, vous travaillerez en étroite collaboration avec les équipes System Integration et Architecture afin d'assurer la cohérence des flux de données, des plateformes et des solutions d'intégration. Ce poste de leadership clé est centré sur la livraison de plateformes de données et de capacités IA scalables et fiables, au service de la prise de décision à l'échelle de l'entreprise. Vous combinerez expertise technique et leadership humain afin de garantir l'exécution des projets tout en favorisant une culture d'équipe performante et collaborative. Responsabilites Leadership d'équipe Construire, encadrer et faire grandir une équipe internationale et multiculturelle d'ingénieur(e)s data et IA; Définir des objectifs clairs, encourager le partage de connaissances et accompagner le développement professionnel continu ; Développer une culture de performance, de collaboration et d'amélioration continue. Plateforme de données & architecture Piloter et faire évoluer la plateforme de données d'entreprise (Snowflake, dbt, Microsoft Fabric) ainsi que les pipelines de données (Fivetran, Talend, Python) ; Garantir des architectures scalables, sécurisées et conformes aux bonnes pratiques (modélisation de données, ELT/ETL, SQL) ; Assurer la cohérence globale de l'écosystème data. Intégration de l'IA & MLOps Développer l'adoption des capacités IA/ML au sein des produits de données ; Garantir la mise en œuvre de pratiques MLOps robustes (déploiement, supervision, exploitation et création de valeur). Pilotage de la delivery Prioriser et planifier les activités de l'équipe en lien avec les Product Owners et Project Managers ; Arbitrer entre nouvelles initiatives et dette technique afin de garantir réalisme, qualité et respect des engagements ; Assurer la qualité et la livraison des projets. Excellence technique & engineering Superviser le cycle de vie complet des solutions data et IA ; Garantir le respect des standards d'ingénierie (design, développement, tests, CI/CD, documentation) dans une approche DataOps ; Promouvoir les bonnes pratiques de développement. Exploitation & fiabilité Garantir la stabilité et la performance des environnements de production ; Superviser le monitoring, l'optimisation et la gestion des incidents ; Piloter l'analyse des causes racines et l'amélioration continue. Collaboration & parties prenantes Être l'interface clé entre les équipes métiers et les équipes IS ; Collaborer avec les équipes Intégration (Workday, Salesforce, ServiceNow) et Architecture pour assurer l'alignement avec les standards et la gouvernance d'entreprise. Gouvernance & conformité Garantir le respect des politiques de sécurité, de confidentialité et de gouvernance des données sur l'ensemble des solutions. Innovation En collaboration avec l'équipe Architecture, assurer une veille technologique continue et introduire de nouveaux outils, frameworks et pratiques pour améliorer les capacités de la plateforme et la productivité des équipes. Qualifications Expérience 10+ ans d'expérience en data engineering, data architecture ou domaine similaire, dont au moins 3 ans en management d'équipes techniques ; Expérience confirmée dans la livraison de plateformes de données à grande échelle. Leadership Excellentes compétences en management d'équipe et en communication ; Capacité à évoluer dans des environnements complexes et transverses ; Forte aptitude à mobiliser et engager les parties prenantes. Expertise technique Pipelines et intégration de données (SQL, Python, dbt, Fivetran, Talend, Airflow) ; Plateformes cloud data (idéalement Snowflake) et environnements AWS ou similaires ; Modélisation de données (dimensionnelle, Data Vault) et conception d'architecture ; Connaissances des cycles de vie IA/ML et des principes MLOps ; Pratiques DataOps et bonnes pratiques d'ingénierie logicielle (CI/CD, tests, documentation). Collaboration & stratégie Capacité à travailler avec les équipes architecture, gouvernance et intégration ; Contribution active à la stratégie data et aux feuilles de route technologiques de l'entreprise. Ce poste combine leadership technique, management d'équipe et responsabilité de delivery. La réussite repose sur une forte capacité d'architecture ainsi qu'un leadership humain solide. Égalité des chances Nous nous engageons à offrir des opportunités égales à tous et à garantir un processus de recrutement équitable et inclusif. Nous ne pratiquons aucune discrimination fondée sur l'âge, le handicap, le genre, l'orientation sexuelle . click apply for full job details
16/07/2026
Full time
Overview English Version: This is more than a job. It's a chance to build, grow, and make a real impact! We are seeking an experienced Data Engineering & AI Manager to lead a growing team of 7 professionals (data engineers, AI engineers) within the IS department and drive the evolution of our enterprise data and AI platform. Reporting to the Director of IS Data Services, you will work closely with System Integration and Architecture teams to ensure alignment across data flows, platforms, and integration solutions. This is a key leadership role focused on delivering scalable, reliable data platforms and AI capabilities that support enterprise decision-making. You will combine technical expertise with strong people's leadership to drive execution while fostering a high-performing, collaborative team culture. Responsibilities Team Leadership: Build, mentor, and manage a multicultural international multidisciplinary data and AI engineering team. Promote clear objectives, knowledge sharing, and continuous development. Data Platform & Architecture: Own and evolve the enterprise data platform (e.g., Snowflake, dbt, Fabric) and pipelines (Fivetran, Talend, Python). Ensure scalable, secure, and well-designed architectures aligned with best practices (e.g., data modeling, ELT/ETL, SQL). AI & MLOps Integration: Drive adoption of AI/ML capabilities within data products. Ensure robust MLOps practices for deployment, monitoring, and value delivery. Delivery Management: Prioritize and plan team activities with Product Owners and Project Managers. Balance new initiatives with technical debt, ensuring readiness, realistic planning, and quality delivery. Engineering Excellence: Oversee full lifecycle delivery of data and AI solutions. Enforce standards in design, coding, testing, CI/CD, and documentation (DataOps practices). Operations & Reliability: Ensure stable and performant production environments through monitoring, optimization, and incident management. Drive root cause analysis and continuous improvement. Stakeholder Collaboration: Act as key interface between business stakeholders and IS teams. Partner with Integration teams (e.g., Workday, Salesforce, ServiceNow) and Architecture to ensure alignment with enterprise standards and governance. Governance & Compliance: Ensure adherence to data security, privacy, and governance policies across all solutions. Innovation: In partnership with the Architecture team, monitor industry trends and introduce new tools, frameworks, and practices to improve platform capabilities and team productivity. Qualifications Experience: 10+ years in data engineering, data architecture, or related fields, including 3+ years leading technical teams. Proven track record delivering enterprise-scale data platforms. Leadership: Strong team management, communication, and stakeholder engagement skills. Ability to drive delivery in complex, cross-functional environments. Technical Expertise: Data pipelines and integration (SQL, Python, dbt, Fivetran, Talend, Airflow) Cloud data platforms (preferably Snowflake) and ecosystem (AWS or similar) Data modeling (dimensional, Data Vault) and architecture design AI/ML lifecycle and MLOps fundamentals DataOps and software engineering best practices (CI/CD, testing, documentation) Collaboration & Strategy: Ability to align with data architecture, governance, and integration teams while contributing to broader data strategy and technology roadmaps. This role combines hands-on technical leadership with team management and delivery ownership. Success requires both architectural engagement and strong people leadership. Benefits: We offer benefits that support your health, growth, and lifestyle, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks. Equal Opportunity Employer We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic. French Version: Bien plus qu'un emploi, une opportunité de construire, d'évoluer et d'avoir un réel impact ! Nous recherchons un(e) Data Engineering & AI Manager expérimenté(e) pour piloter une équipe en croissance d'environ 7 professionnels (data engineers, AI engineers) au sein du département IS, et accompagner l'évolution de notre plateforme de données et d'intelligence artificielle d'entreprise. Rattaché(e) au/à la Director of IS Data Services, vous travaillerez en étroite collaboration avec les équipes System Integration et Architecture afin d'assurer la cohérence des flux de données, des plateformes et des solutions d'intégration. Ce poste de leadership clé est centré sur la livraison de plateformes de données et de capacités IA scalables et fiables, au service de la prise de décision à l'échelle de l'entreprise. Vous combinerez expertise technique et leadership humain afin de garantir l'exécution des projets tout en favorisant une culture d'équipe performante et collaborative. Responsabilites Leadership d'équipe Construire, encadrer et faire grandir une équipe internationale et multiculturelle d'ingénieur(e)s data et IA; Définir des objectifs clairs, encourager le partage de connaissances et accompagner le développement professionnel continu ; Développer une culture de performance, de collaboration et d'amélioration continue. Plateforme de données & architecture Piloter et faire évoluer la plateforme de données d'entreprise (Snowflake, dbt, Microsoft Fabric) ainsi que les pipelines de données (Fivetran, Talend, Python) ; Garantir des architectures scalables, sécurisées et conformes aux bonnes pratiques (modélisation de données, ELT/ETL, SQL) ; Assurer la cohérence globale de l'écosystème data. Intégration de l'IA & MLOps Développer l'adoption des capacités IA/ML au sein des produits de données ; Garantir la mise en œuvre de pratiques MLOps robustes (déploiement, supervision, exploitation et création de valeur). Pilotage de la delivery Prioriser et planifier les activités de l'équipe en lien avec les Product Owners et Project Managers ; Arbitrer entre nouvelles initiatives et dette technique afin de garantir réalisme, qualité et respect des engagements ; Assurer la qualité et la livraison des projets. Excellence technique & engineering Superviser le cycle de vie complet des solutions data et IA ; Garantir le respect des standards d'ingénierie (design, développement, tests, CI/CD, documentation) dans une approche DataOps ; Promouvoir les bonnes pratiques de développement. Exploitation & fiabilité Garantir la stabilité et la performance des environnements de production ; Superviser le monitoring, l'optimisation et la gestion des incidents ; Piloter l'analyse des causes racines et l'amélioration continue. Collaboration & parties prenantes Être l'interface clé entre les équipes métiers et les équipes IS ; Collaborer avec les équipes Intégration (Workday, Salesforce, ServiceNow) et Architecture pour assurer l'alignement avec les standards et la gouvernance d'entreprise. Gouvernance & conformité Garantir le respect des politiques de sécurité, de confidentialité et de gouvernance des données sur l'ensemble des solutions. Innovation En collaboration avec l'équipe Architecture, assurer une veille technologique continue et introduire de nouveaux outils, frameworks et pratiques pour améliorer les capacités de la plateforme et la productivité des équipes. Qualifications Expérience 10+ ans d'expérience en data engineering, data architecture ou domaine similaire, dont au moins 3 ans en management d'équipes techniques ; Expérience confirmée dans la livraison de plateformes de données à grande échelle. Leadership Excellentes compétences en management d'équipe et en communication ; Capacité à évoluer dans des environnements complexes et transverses ; Forte aptitude à mobiliser et engager les parties prenantes. Expertise technique Pipelines et intégration de données (SQL, Python, dbt, Fivetran, Talend, Airflow) ; Plateformes cloud data (idéalement Snowflake) et environnements AWS ou similaires ; Modélisation de données (dimensionnelle, Data Vault) et conception d'architecture ; Connaissances des cycles de vie IA/ML et des principes MLOps ; Pratiques DataOps et bonnes pratiques d'ingénierie logicielle (CI/CD, tests, documentation). Collaboration & stratégie Capacité à travailler avec les équipes architecture, gouvernance et intégration ; Contribution active à la stratégie data et aux feuilles de route technologiques de l'entreprise. Ce poste combine leadership technique, management d'équipe et responsabilité de delivery. La réussite repose sur une forte capacité d'architecture ainsi qu'un leadership humain solide. Égalité des chances Nous nous engageons à offrir des opportunités égales à tous et à garantir un processus de recrutement équitable et inclusif. Nous ne pratiquons aucune discrimination fondée sur l'âge, le handicap, le genre, l'orientation sexuelle . click apply for full job details
Location: North Acton, Ealing, Greater London, United Kingdom ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity. The Data Centre Team Leader is a key position in managing and providing support for our Client's Data Centre cabling infrastructure, its server and network hardware environment and physical security controls. Reporting to the Local Data Centre Manager, the Data Centre Team Leader will be site based and be responsible for the delivery of Moves, Adds and Changes (MAC) work and Business As Usual (BAU) works at a client Data Centre (In certain circumstance this may be multiple Data Centres and/or may include some Campus locations). The role is focused on the coordination and management of a team of 4+ local DC operations engineers working on rotated 24/7 shifts, as well as assisting in remote management for the wider DC Ops staff in conjunction with the peer team lead. The Data Centre Team Leader assists with the planning and smooth implementation of the day-to-day activities for all DC Ops engineering works. Working with the client, Service Delivery Manager and Data Centre Manager to improve the operational systems, processes, and procedures in support of enhanced service deliverables and management reporting. What you'll be doing as our Data Centre Team Leader: Below is a non-exhaustive list of key responsibilities of both the DC TL and Operations Engineers. The Team Leader's role is to ensure these elements are conducted properly in accordance with the processes and procedures defined by the Client and to aid or perform the tasks where necessary. Device provisioning and change execution: Building equipment racks, copper & fibre patching, SFP module installations and complete hardware installations for new server deployments, ensuring adherence to documented procedures. Connectivity testing for all installations (end-device patching) Change record ownership for new installs and server move activities. Assist with all facets of build process including shipping and receiving, identification of incompatibility and work around solutions. Assisting in routine changes using the IDRAC / MGMT port for some changes (IP's, gateway, ports, etc.) and server relocations within and across the data centres Swap out small, racked network devices Decommissions & disposals: Approve change record for phase 1 (cool off) & 2 (physical) changes. Remove equipment to secure store area. Arrange and manage asset disposal process as documented in central system. Break/ fix & monitoring: Responding to break/fix incidents Assist in maintenance and monitoring of data centre systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of support. Continual monitoring of data centre support queues and then troubleshooting and diagnosing hardware problems Performing daily date centre health checks Perform date centre walkthroughs verifying alerts for PDUs, HVACs and RPPs as well as for any server ambers lights and reporting any finds to technical support. Raise incident tickets, where applicable Records and reporting Inventory of cabling materials for provision - reported to DC Manager: Capacity reporting and available cab count. Inventory of data centre spares (memory, SFP, network cards etc) for hardware support and change works updated on central repository. IT asset management, to include database record entries and updates (ServiceNow) Raising asset lifecycle tickets for BAU installations/decommissions Schedule tape rotation process and managing delivery/collection of new/used tapes (liaising with Production support) Third party chaperone Raising access via COLO portal Raising access requests and liaising with Security team with activate/deactivate access cards. Raising access, Smart hands, trouble tickets, delivery/collection requests via the COLO portal and tracking requests to completion. What we're looking for in our Data Centre Team Leader: Relevant experienceworking in banking IT environment. Relevant experience working in a Data Centre Moves Adds and Changes environment (IT Hardware deployment). Extensive knowledge/experience in structured cabling installation, fault finding and testing with fluke test equipment. Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre) Self-starter, organised, detailed-oriented and ability to work independently as well as part of a team. Prioritisation skills and multitasking ability. Ability to work under pressure. Expert knowledge of Asset Management Systems Expert knowledge of Ticketing Systems Expert understanding of complex change management and service delivery processes. Ability to mentor and train new starters on all systems, processes, and procedures. Ability to approve / sign off training modules. Ability to lead / supervise shift activities. Ability to lead / supervise special projects from design through to handover. Experienced Service Delivery professional. Support in a large-scale and diverse environment of incident management, escalation procedures and Supervisory of people and management skills. Experience of managing 3rd parties and 3rd party delivered services Satisfactory Skills Matrix score Be an ambassador for Onnec Group Managed Services, working across the business to provide effective communication and build relationships with other teams to ensure effective dialogue and cooperation COMPTIA Server+ COMPTIA Network+ Preferred but not Essential Previous training / qualifications within Information Technology field. Information Technology Infrastructure Library - Foundation & Expert (ITIL ) If you feel you have the required skills and experience, click apply now to be considered as our Data Centre Team Leader- we'd love to hear from you!
15/07/2026
Full time
Location: North Acton, Ealing, Greater London, United Kingdom ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity. The Data Centre Team Leader is a key position in managing and providing support for our Client's Data Centre cabling infrastructure, its server and network hardware environment and physical security controls. Reporting to the Local Data Centre Manager, the Data Centre Team Leader will be site based and be responsible for the delivery of Moves, Adds and Changes (MAC) work and Business As Usual (BAU) works at a client Data Centre (In certain circumstance this may be multiple Data Centres and/or may include some Campus locations). The role is focused on the coordination and management of a team of 4+ local DC operations engineers working on rotated 24/7 shifts, as well as assisting in remote management for the wider DC Ops staff in conjunction with the peer team lead. The Data Centre Team Leader assists with the planning and smooth implementation of the day-to-day activities for all DC Ops engineering works. Working with the client, Service Delivery Manager and Data Centre Manager to improve the operational systems, processes, and procedures in support of enhanced service deliverables and management reporting. What you'll be doing as our Data Centre Team Leader: Below is a non-exhaustive list of key responsibilities of both the DC TL and Operations Engineers. The Team Leader's role is to ensure these elements are conducted properly in accordance with the processes and procedures defined by the Client and to aid or perform the tasks where necessary. Device provisioning and change execution: Building equipment racks, copper & fibre patching, SFP module installations and complete hardware installations for new server deployments, ensuring adherence to documented procedures. Connectivity testing for all installations (end-device patching) Change record ownership for new installs and server move activities. Assist with all facets of build process including shipping and receiving, identification of incompatibility and work around solutions. Assisting in routine changes using the IDRAC / MGMT port for some changes (IP's, gateway, ports, etc.) and server relocations within and across the data centres Swap out small, racked network devices Decommissions & disposals: Approve change record for phase 1 (cool off) & 2 (physical) changes. Remove equipment to secure store area. Arrange and manage asset disposal process as documented in central system. Break/ fix & monitoring: Responding to break/fix incidents Assist in maintenance and monitoring of data centre systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of support. Continual monitoring of data centre support queues and then troubleshooting and diagnosing hardware problems Performing daily date centre health checks Perform date centre walkthroughs verifying alerts for PDUs, HVACs and RPPs as well as for any server ambers lights and reporting any finds to technical support. Raise incident tickets, where applicable Records and reporting Inventory of cabling materials for provision - reported to DC Manager: Capacity reporting and available cab count. Inventory of data centre spares (memory, SFP, network cards etc) for hardware support and change works updated on central repository. IT asset management, to include database record entries and updates (ServiceNow) Raising asset lifecycle tickets for BAU installations/decommissions Schedule tape rotation process and managing delivery/collection of new/used tapes (liaising with Production support) Third party chaperone Raising access via COLO portal Raising access requests and liaising with Security team with activate/deactivate access cards. Raising access, Smart hands, trouble tickets, delivery/collection requests via the COLO portal and tracking requests to completion. What we're looking for in our Data Centre Team Leader: Relevant experienceworking in banking IT environment. Relevant experience working in a Data Centre Moves Adds and Changes environment (IT Hardware deployment). Extensive knowledge/experience in structured cabling installation, fault finding and testing with fluke test equipment. Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre) Self-starter, organised, detailed-oriented and ability to work independently as well as part of a team. Prioritisation skills and multitasking ability. Ability to work under pressure. Expert knowledge of Asset Management Systems Expert knowledge of Ticketing Systems Expert understanding of complex change management and service delivery processes. Ability to mentor and train new starters on all systems, processes, and procedures. Ability to approve / sign off training modules. Ability to lead / supervise shift activities. Ability to lead / supervise special projects from design through to handover. Experienced Service Delivery professional. Support in a large-scale and diverse environment of incident management, escalation procedures and Supervisory of people and management skills. Experience of managing 3rd parties and 3rd party delivered services Satisfactory Skills Matrix score Be an ambassador for Onnec Group Managed Services, working across the business to provide effective communication and build relationships with other teams to ensure effective dialogue and cooperation COMPTIA Server+ COMPTIA Network+ Preferred but not Essential Previous training / qualifications within Information Technology field. Information Technology Infrastructure Library - Foundation & Expert (ITIL ) If you feel you have the required skills and experience, click apply now to be considered as our Data Centre Team Leader- we'd love to hear from you!
Responsibilities and Impact Own and execute the AIOps product roadmap, aligning priorities with enterprise reliability goals, operational maturity, adoption targets, and measurable business outcomes. Translate operational needs into clear product requirements, use cases, user stories, acceptance criteria, and prioritized backlog items across the AIOps product lifecycle. Ownership of high-impact AIOps capabilities, including noise reduction, event management, correlation, anomaly detection, root cause analysis, predictive alerting, and self healing remediation. Partner across Operations, infrastructure, SRE, platform engineering, service management, application teams, security, and vendors to operationalize AIOps capabilities and drive adoption at enterprise scale. Define and track success metrics for alert quality, incident reduction, MTTD, MTTR, service health, automation coverage, platform adoption, and operational efficiency. Present roadmap progress, risks, decisions, and outcome metrics to senior stakeholders to influence improvements to tooling, workflow, and the operating model. Maintain an analytical and data driven mindset with strong problem solving, prioritization, and decision making skills. Basic Required Qualifications 10+ years of experience in product management, IT operations, SRE, observability, platform engineering, or related enterprise technology roles. Strong understanding of AIOps concepts, including event correlation, anomaly detection, root cause analysis, noise reduction, predictive analytics, and automated remediation. Experience defining product roadmaps, managing requirements and backlog priorities, and delivering technical platform capabilities across the product lifecycle. Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience. Machine Learning: Expertise in time series forecasting, clustering, and correlation algorithms. Generative AI: Experience with LLM prompting, Retrieval Augmented Generation (RAG), and LangChain. Cloud Infrastructure: Deep understanding of AWS, Azure, or GCP infrastructure components. Additional Preferred Qualifications Experience with enterprise observability and AIOps platforms such as ServiceNow ITOM, Splunk, Dynatrace, Datadog, BigPanda, New Relic, or similar platforms. Familiarity with cloud native platforms, container orchestration systems, distributed systems, service mapping, and telemetry standards. Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks for enterprise reliability and service performance. Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering are a plus. Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
15/07/2026
Full time
Responsibilities and Impact Own and execute the AIOps product roadmap, aligning priorities with enterprise reliability goals, operational maturity, adoption targets, and measurable business outcomes. Translate operational needs into clear product requirements, use cases, user stories, acceptance criteria, and prioritized backlog items across the AIOps product lifecycle. Ownership of high-impact AIOps capabilities, including noise reduction, event management, correlation, anomaly detection, root cause analysis, predictive alerting, and self healing remediation. Partner across Operations, infrastructure, SRE, platform engineering, service management, application teams, security, and vendors to operationalize AIOps capabilities and drive adoption at enterprise scale. Define and track success metrics for alert quality, incident reduction, MTTD, MTTR, service health, automation coverage, platform adoption, and operational efficiency. Present roadmap progress, risks, decisions, and outcome metrics to senior stakeholders to influence improvements to tooling, workflow, and the operating model. Maintain an analytical and data driven mindset with strong problem solving, prioritization, and decision making skills. Basic Required Qualifications 10+ years of experience in product management, IT operations, SRE, observability, platform engineering, or related enterprise technology roles. Strong understanding of AIOps concepts, including event correlation, anomaly detection, root cause analysis, noise reduction, predictive analytics, and automated remediation. Experience defining product roadmaps, managing requirements and backlog priorities, and delivering technical platform capabilities across the product lifecycle. Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience. Machine Learning: Expertise in time series forecasting, clustering, and correlation algorithms. Generative AI: Experience with LLM prompting, Retrieval Augmented Generation (RAG), and LangChain. Cloud Infrastructure: Deep understanding of AWS, Azure, or GCP infrastructure components. Additional Preferred Qualifications Experience with enterprise observability and AIOps platforms such as ServiceNow ITOM, Splunk, Dynatrace, Datadog, BigPanda, New Relic, or similar platforms. Familiarity with cloud native platforms, container orchestration systems, distributed systems, service mapping, and telemetry standards. Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks for enterprise reliability and service performance. Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering are a plus. Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
Cyber Operations & IR ManagerApplylocations: Londontime type: Full timeposted on: Posted 2 Days Agojob requisition id: JRWhen you join EDF Trading, you'll become part of a diverse international team of experts who challenge conventional ideas, test new approaches, and think outside the box.Energy markets evolve rapidly, so our team needs to remain agile, flexible, and ready to spot opportunities across all the markets we trade in power, gas, LNG, LPG, oil, and environmental products.EDF Group and our customers all over the world trust that their assets are managed by us in the most effective and efficient manner and are protected through expert risk management. Trading for over 20 years, it's experience that makes us leaders in the field. Energy is what we do.Become part of the team and you will be offered a great range of benefits, which include (location dependent) hybrid working, a personal pension plan, private medical and dental insurance, bi-annual health assessments, corporate gym memberships, an electric car lease programme, childcare vouchers, a cycle-to-work scheme, season ticket loans, volunteering opportunities, and much more.Gender balance and inclusion are very high on the agenda at EDF Trading, so you will become part of an ever-diversifying family of around 750 colleagues based in London, Paris, Singapore, and Houston. Regular social and networking events, both physical and virtual, will ensure that you always feel connected to your colleagues and the business.Who are we? We are EDF Trading, part of the EDF Group - a world leader in low-carbon, sustainable electricity generation.Join us, make a difference, and help shape the future of energy.Job Description: Department Information Technology (IT) Position purpose To lead and line-manage EDF Trading's London-based cyber security team, assure the local delivery of globally-prioritised work, and act as Incident Commander and first point of escalation for cyber security in London. The role additionally leads the Endpoint, Platform and Incident Response capability, owning the global prioritisation of that backlog against enterprise cyber risk. Main responsibilities People Leadership & Line Management (25%) Line-manage the London-based cyber security team, setting objectives and managing performance. Provide day-to-day supervision, coaching and development, building local capability and resilience. Allocate London team members' time to globally-prioritised work, balancing workload across capability areas. Act as the local point of contact for recruitment, onboarding and HR matters in London. Incident Command & Escalation (20%) Act as Incident Commander for security incidents during London hours, coordinating first responders, IT, Legal, Compliance, specialist providers and EDF Group as required. Serve as the first point of escalation for IT and the business in London on cyber security matters. Work with the 24/7 Managed Detection and Response (MDR) provider to triage and escalate detections. Coordinate local participation in incident response exercises and maintain readiness. Local Delivery Assurance (20%) Assure local execution of globally-prioritised work to agreed quality, pace and outcomes. Drive London-side delivery of in-flight initiatives through to completion. Track and chase vulnerability remediation and patching on London-managed systems, escalating blockers. Maintain local operational health and a documented view of London roles and responsibilities. Endpoint, Platform & Incident Response - Capability Lead (20%) Own the global prioritisation of the Endpoint, Platform and Incident Response backlog, ordered against the enterprise cyber risk register and exploitation-based intelligence (e.g. MITRE ATT&CK). Curate the backlog from inputs across Houston and London, including the endpoint detection and response (CrowdStrike) execution lead. Maintain alignment of this domain to the enterprise risks for endpoint compromise, detection and containment, and cyber resilience. Operate within the Global Head's monthly prioritisation cadence; prioritisation across other domains remains with the Global Head. Governance & Stakeholder Engagement (15%) Represent cyber security in local change approvals and the Change Advisory Board (CAB). Provide the local stakeholder interface for cyber security in London. Triage and advise on Citizen IT requests, escalating data-exposure and unsanctioned-tool risks to the relevant capability owner. Support the definition and monthly reporting of cyber security KPIs for the London team. Experience required The successful candidate can demonstrate that they have: Planned and delivered complex, cross-functional security or technology initiatives end-to-end, coordinating multiple workstreams, stakeholders and dependencies to time and quality (using structured methods such as Agile/Kanban). Line-managed a security or technical team of at least three staff, including objective-setting and performance management. Led or coordinated cyber security incident response as an Incident Commander or equivalent, working with MDR providers and cross-functional stakeholders (IT, Legal, Compliance). Operated endpoint security and endpoint detection and response (EDR) tooling (e.g. CrowdStrike or equivalent) in a production environment. Prioritised and managed a risk-based security backlog, applying frameworks such as MITRE ATT&CK and threat-based prioritisation. Assured the delivery of security initiatives across distributed teams or sites, tracking vulnerability remediation and patching through to completion. Represented security in change control / Change Advisory Board (CAB) and governance forums. Built effective working relationships with IT, HR, Legal, Compliance and third-party service providers. Applied security controls aligned to recognised frameworks (MITRE ATT&CK, ISO 27001, CIS or NIST). Technical requirements Essential A strong, hands-on technical background in operational cyber security spanning endpoint & EDR, identity & Active Directory, Microsoft 365 & Azure, network/ZTNA, and SIEM/log management - able to act as a senior technical authority within the team. Demonstrable experience leading cyber security incident response (incident command), from detection through containment and remediation. Working knowledge of MITRE ATT&CK and at least one recognised control framework (ISO 27001, CIS or NIST). Risk-based prioritisation of remediation using threat intelligence. Desirable - some or all of the following (we don't expect any one candidate to have them all) Azure (infrastructure and/or security-focused experience) CrowdStrike (Falcon) Zscaler (ZIA/ZPA) Active Directory security and hardening Strong troubleshooting and problem-solving ability Security automation (scripting, SOAR or similar) Practical use of AI tools to boost personal and team productivity ServiceNow Incident playbook development and running table-top exercises A recognised security certification (e.g. CISSP, CISM or GCIH) Person specification A capable people leader - able to set direction, delegate, develop and inspire a team, and hold others to account. Calm, decisive judgement under pressure, particularly when leading live security incidents. Effective at coordinating people and stakeholders across multiple sites and time zones. Strong prioritisation and delivery focus - able to make risk-based trade-offs across competing demands and drive complex, multi-workstream initiatives through to completion. A confident communicator who can explain complex security topics to non-technical and senior business audiences, and influence change at all levels. Comfortable operating in a fast-paced trading-floor environment, balancing competing demands. Outcome-focused and accountable, with strong attention to the accuracy of information. Hours of work: Core hours of 8.30am - 5.30pm; however, flexibility is required to meet essential business deadlines.
14/07/2026
Full time
Cyber Operations & IR ManagerApplylocations: Londontime type: Full timeposted on: Posted 2 Days Agojob requisition id: JRWhen you join EDF Trading, you'll become part of a diverse international team of experts who challenge conventional ideas, test new approaches, and think outside the box.Energy markets evolve rapidly, so our team needs to remain agile, flexible, and ready to spot opportunities across all the markets we trade in power, gas, LNG, LPG, oil, and environmental products.EDF Group and our customers all over the world trust that their assets are managed by us in the most effective and efficient manner and are protected through expert risk management. Trading for over 20 years, it's experience that makes us leaders in the field. Energy is what we do.Become part of the team and you will be offered a great range of benefits, which include (location dependent) hybrid working, a personal pension plan, private medical and dental insurance, bi-annual health assessments, corporate gym memberships, an electric car lease programme, childcare vouchers, a cycle-to-work scheme, season ticket loans, volunteering opportunities, and much more.Gender balance and inclusion are very high on the agenda at EDF Trading, so you will become part of an ever-diversifying family of around 750 colleagues based in London, Paris, Singapore, and Houston. Regular social and networking events, both physical and virtual, will ensure that you always feel connected to your colleagues and the business.Who are we? We are EDF Trading, part of the EDF Group - a world leader in low-carbon, sustainable electricity generation.Join us, make a difference, and help shape the future of energy.Job Description: Department Information Technology (IT) Position purpose To lead and line-manage EDF Trading's London-based cyber security team, assure the local delivery of globally-prioritised work, and act as Incident Commander and first point of escalation for cyber security in London. The role additionally leads the Endpoint, Platform and Incident Response capability, owning the global prioritisation of that backlog against enterprise cyber risk. Main responsibilities People Leadership & Line Management (25%) Line-manage the London-based cyber security team, setting objectives and managing performance. Provide day-to-day supervision, coaching and development, building local capability and resilience. Allocate London team members' time to globally-prioritised work, balancing workload across capability areas. Act as the local point of contact for recruitment, onboarding and HR matters in London. Incident Command & Escalation (20%) Act as Incident Commander for security incidents during London hours, coordinating first responders, IT, Legal, Compliance, specialist providers and EDF Group as required. Serve as the first point of escalation for IT and the business in London on cyber security matters. Work with the 24/7 Managed Detection and Response (MDR) provider to triage and escalate detections. Coordinate local participation in incident response exercises and maintain readiness. Local Delivery Assurance (20%) Assure local execution of globally-prioritised work to agreed quality, pace and outcomes. Drive London-side delivery of in-flight initiatives through to completion. Track and chase vulnerability remediation and patching on London-managed systems, escalating blockers. Maintain local operational health and a documented view of London roles and responsibilities. Endpoint, Platform & Incident Response - Capability Lead (20%) Own the global prioritisation of the Endpoint, Platform and Incident Response backlog, ordered against the enterprise cyber risk register and exploitation-based intelligence (e.g. MITRE ATT&CK). Curate the backlog from inputs across Houston and London, including the endpoint detection and response (CrowdStrike) execution lead. Maintain alignment of this domain to the enterprise risks for endpoint compromise, detection and containment, and cyber resilience. Operate within the Global Head's monthly prioritisation cadence; prioritisation across other domains remains with the Global Head. Governance & Stakeholder Engagement (15%) Represent cyber security in local change approvals and the Change Advisory Board (CAB). Provide the local stakeholder interface for cyber security in London. Triage and advise on Citizen IT requests, escalating data-exposure and unsanctioned-tool risks to the relevant capability owner. Support the definition and monthly reporting of cyber security KPIs for the London team. Experience required The successful candidate can demonstrate that they have: Planned and delivered complex, cross-functional security or technology initiatives end-to-end, coordinating multiple workstreams, stakeholders and dependencies to time and quality (using structured methods such as Agile/Kanban). Line-managed a security or technical team of at least three staff, including objective-setting and performance management. Led or coordinated cyber security incident response as an Incident Commander or equivalent, working with MDR providers and cross-functional stakeholders (IT, Legal, Compliance). Operated endpoint security and endpoint detection and response (EDR) tooling (e.g. CrowdStrike or equivalent) in a production environment. Prioritised and managed a risk-based security backlog, applying frameworks such as MITRE ATT&CK and threat-based prioritisation. Assured the delivery of security initiatives across distributed teams or sites, tracking vulnerability remediation and patching through to completion. Represented security in change control / Change Advisory Board (CAB) and governance forums. Built effective working relationships with IT, HR, Legal, Compliance and third-party service providers. Applied security controls aligned to recognised frameworks (MITRE ATT&CK, ISO 27001, CIS or NIST). Technical requirements Essential A strong, hands-on technical background in operational cyber security spanning endpoint & EDR, identity & Active Directory, Microsoft 365 & Azure, network/ZTNA, and SIEM/log management - able to act as a senior technical authority within the team. Demonstrable experience leading cyber security incident response (incident command), from detection through containment and remediation. Working knowledge of MITRE ATT&CK and at least one recognised control framework (ISO 27001, CIS or NIST). Risk-based prioritisation of remediation using threat intelligence. Desirable - some or all of the following (we don't expect any one candidate to have them all) Azure (infrastructure and/or security-focused experience) CrowdStrike (Falcon) Zscaler (ZIA/ZPA) Active Directory security and hardening Strong troubleshooting and problem-solving ability Security automation (scripting, SOAR or similar) Practical use of AI tools to boost personal and team productivity ServiceNow Incident playbook development and running table-top exercises A recognised security certification (e.g. CISSP, CISM or GCIH) Person specification A capable people leader - able to set direction, delegate, develop and inspire a team, and hold others to account. Calm, decisive judgement under pressure, particularly when leading live security incidents. Effective at coordinating people and stakeholders across multiple sites and time zones. Strong prioritisation and delivery focus - able to make risk-based trade-offs across competing demands and drive complex, multi-workstream initiatives through to completion. A confident communicator who can explain complex security topics to non-technical and senior business audiences, and influence change at all levels. Comfortable operating in a fast-paced trading-floor environment, balancing competing demands. Outcome-focused and accountable, with strong attention to the accuracy of information. Hours of work: Core hours of 8.30am - 5.30pm; however, flexibility is required to meet essential business deadlines.
About the Role Group IT Test & Release Manager Location: Ireland Department: Group IT Reports to: Head of Group IT Solutions & Data Platforms Panda Ireland is going through a major business and technology transformation, and we are looking for a Group IT Test & Release Manager to help make sure change is delivered safely, consistently and at pace. This is a key role within our Group IT function, responsible for leading testing, release governance and production readiness across a complex technology landscape. You'll work across enterprise systems, operational platforms, customer service tools, data platforms, integrations and customer-facing technologies, including systems such as Workday, Freshworks and ERP platforms. As Group IT Test & Release Manager, you'll help build a modern, scalable and mature testing and release capability that supports rapid transformation while protecting operational stability. The Role This Group IT Test & Release Manager role is ideal for someone who combines strong technical understanding with governance discipline, stakeholder management and hands on delivery leadership. You'll be responsible for owning the end to end testing and release lifecycle, ensuring technology changes are properly planned, tested, approved, deployed and validated before reaching production. You'll work closely with IT, Transformation, Operations, Finance, Customer Services, suppliers and senior stakeholders to ensure changes are delivered with quality, control and minimal disruption. What You'll Be Doing Defining, implementing and improving the enterprise-wide testing and release management framework Establishing consistent testing standards, governance processes and quality gates across technology and transformation projects Owning end-to-end testing activities including test planning, SIT, UAT, regression testing, integration testing, release validation and production verification Ensuring testing coverage across business processes, integrations, data flows and operational dependencies Introducing risk-based testing approaches that support fast-paced transformation delivery Identifying opportunities to introduce automation and improve quality, repeatability and delivery speed Managing defect governance, including prioritisation, root cause tracking and remediation Owning and governing the release management lifecycle across multiple platforms, suppliers and delivery teams Coordinating releases across critical systems including Workday, Freshworks and integrated enterprise platforms Managing release calendars, dependencies, approvals, rollback plans and operational readiness Overseeing environment governance, release readiness and refresh cycles Working with infrastructure, security, platform engineering and third party suppliers to support successful release delivery Providing clear reporting on testing progress, release readiness, quality risks and delivery status Supporting agile delivery teams while maintaining strong governance and operational control Driving continuous improvement across testing, release and deployment processes Supporting post implementation reviews and contributing to lessons learned following incidents or major releases About You We're looking for someone with strong experience in test management, release management or quality engineering leadership within a complex technology environment. You'll be confident managing multiple releases, working across technical and non-technical teams, and balancing delivery pace with the governance needed to protect business operations. Significant experience in test management, release management or quality engineering leadership Experience managing testing and releases across complex enterprise application landscapes Strong understanding of enterprise SaaS platforms such as Workday, Freshworks, ERP or other integrated business systems Experience working in agile, hybrid or fast paced transformation environments Strong knowledge of ITIL change, release and service transition principles Experience coordinating multiple concurrent releases and delivery streams Strong understanding of API testing, integration testing, data validation, defect management, environment management and production readiness Excellent stakeholder management and communication skills The ability to work across applications, infrastructure, security, data, suppliers and business teams A practical approach to governance, with the ability to maintain control without creating unnecessary bureaucracy Strong attention to detail, organisation and ownership It would also be helpful if you have experience in operationally intensive or multi site businesses, large scale transformation programmes, ERP environments, Azure DevOps, Jira, ServiceNow, test automation, CI/CD practices, ITIL certification or ISTQB qualifications. What Success Looks Like High quality, low risk releases delivered consistently across critical business systems Fewer production incidents and failed changes Improved testing maturity, coverage and automation Faster and more predictable release cycles Strong governance that supports, rather than slows, delivery Greater confidence from business stakeholders in technology change Improved operational stability during a period of rapid transformation Scalable and repeatable testing and release processes embedded across the business Why Join Panda? This is a great opportunity to play a central role in shaping how technology change is delivered across Panda Ireland. As Group IT Test & Release Manager, you'll help establish modern testing and release practices, influence delivery standards and work closely with senior stakeholders on critical business transformation programmes. You'll be joining a business that is changing quickly, investing in technology and building stronger, more scalable ways of working across the organisation.Gro Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)
14/07/2026
Full time
About the Role Group IT Test & Release Manager Location: Ireland Department: Group IT Reports to: Head of Group IT Solutions & Data Platforms Panda Ireland is going through a major business and technology transformation, and we are looking for a Group IT Test & Release Manager to help make sure change is delivered safely, consistently and at pace. This is a key role within our Group IT function, responsible for leading testing, release governance and production readiness across a complex technology landscape. You'll work across enterprise systems, operational platforms, customer service tools, data platforms, integrations and customer-facing technologies, including systems such as Workday, Freshworks and ERP platforms. As Group IT Test & Release Manager, you'll help build a modern, scalable and mature testing and release capability that supports rapid transformation while protecting operational stability. The Role This Group IT Test & Release Manager role is ideal for someone who combines strong technical understanding with governance discipline, stakeholder management and hands on delivery leadership. You'll be responsible for owning the end to end testing and release lifecycle, ensuring technology changes are properly planned, tested, approved, deployed and validated before reaching production. You'll work closely with IT, Transformation, Operations, Finance, Customer Services, suppliers and senior stakeholders to ensure changes are delivered with quality, control and minimal disruption. What You'll Be Doing Defining, implementing and improving the enterprise-wide testing and release management framework Establishing consistent testing standards, governance processes and quality gates across technology and transformation projects Owning end-to-end testing activities including test planning, SIT, UAT, regression testing, integration testing, release validation and production verification Ensuring testing coverage across business processes, integrations, data flows and operational dependencies Introducing risk-based testing approaches that support fast-paced transformation delivery Identifying opportunities to introduce automation and improve quality, repeatability and delivery speed Managing defect governance, including prioritisation, root cause tracking and remediation Owning and governing the release management lifecycle across multiple platforms, suppliers and delivery teams Coordinating releases across critical systems including Workday, Freshworks and integrated enterprise platforms Managing release calendars, dependencies, approvals, rollback plans and operational readiness Overseeing environment governance, release readiness and refresh cycles Working with infrastructure, security, platform engineering and third party suppliers to support successful release delivery Providing clear reporting on testing progress, release readiness, quality risks and delivery status Supporting agile delivery teams while maintaining strong governance and operational control Driving continuous improvement across testing, release and deployment processes Supporting post implementation reviews and contributing to lessons learned following incidents or major releases About You We're looking for someone with strong experience in test management, release management or quality engineering leadership within a complex technology environment. You'll be confident managing multiple releases, working across technical and non-technical teams, and balancing delivery pace with the governance needed to protect business operations. Significant experience in test management, release management or quality engineering leadership Experience managing testing and releases across complex enterprise application landscapes Strong understanding of enterprise SaaS platforms such as Workday, Freshworks, ERP or other integrated business systems Experience working in agile, hybrid or fast paced transformation environments Strong knowledge of ITIL change, release and service transition principles Experience coordinating multiple concurrent releases and delivery streams Strong understanding of API testing, integration testing, data validation, defect management, environment management and production readiness Excellent stakeholder management and communication skills The ability to work across applications, infrastructure, security, data, suppliers and business teams A practical approach to governance, with the ability to maintain control without creating unnecessary bureaucracy Strong attention to detail, organisation and ownership It would also be helpful if you have experience in operationally intensive or multi site businesses, large scale transformation programmes, ERP environments, Azure DevOps, Jira, ServiceNow, test automation, CI/CD practices, ITIL certification or ISTQB qualifications. What Success Looks Like High quality, low risk releases delivered consistently across critical business systems Fewer production incidents and failed changes Improved testing maturity, coverage and automation Faster and more predictable release cycles Strong governance that supports, rather than slows, delivery Greater confidence from business stakeholders in technology change Improved operational stability during a period of rapid transformation Scalable and repeatable testing and release processes embedded across the business Why Join Panda? This is a great opportunity to play a central role in shaping how technology change is delivered across Panda Ireland. As Group IT Test & Release Manager, you'll help establish modern testing and release practices, influence delivery standards and work closely with senior stakeholders on critical business transformation programmes. You'll be joining a business that is changing quickly, investing in technology and building stronger, more scalable ways of working across the organisation.Gro Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)
IT SUPPORT SERVICES TECHNICIAN Contract Type: Full-Time, Permanent Working Hours: 40 hours per week, Monday to Friday 8am to 5pm. Paid overtime may be required as needed. Salary: £34,000 per annum + Annual Performance Bonus Location: Glasgow What You'll Be Doing The IT Support Technician provides first- and second-line technical support, acting as the primary point of contact for end users to ensure a high level of customer satisfaction. The role involves logging, tracking, and resolving Service Desk requests, managing user access and system permissions, and escalating issues where necessary while maintaining ownership through to resolution. Working in line with documented procedures, the Technician also supports a range of administrative and operational IT tasks as directed by the IT Manager. During a Typical Day, You'll Provide Tier 1 and Tier 2 technical support using phone, ticketing systems, and chat tools. Accurately log, document, and track incidents in ServiceNow or other required systems. Carry out daily operational checks and monitor system performance to ensure availability before production hours. Deliver local IT support including hardware setup, imaging, upgrades, repairs, asset management, and PC relocations. Administer or support user access management, including ID creation and application permissions. Work flexibly across IT support shifts, including participation in on-call cover, while escalating complex issues appropriately and supporting a collaborative team environment. What You Bring to the Role Associate degree or equivalent work IT experience. Mid-level experience of Help Desk or Desktop hardware and software experience in a corporate or call centre environment. Experience with basic Network troubleshooting. Experience with basic Azure, Cloud Services (AWS), and Telephony troubleshooting. Experience with ticketing systems, preferably ServiceNow. Skills Strong communication, customer service and organizational skills. Strong problem resolution and decision-making skills. Working knowledge of Windows 10/11. Working knowledge of Outlook and Office365. A good listener with a proven ability to build relationships with all levels of staff. Strong time management skills, attention to detail and outstanding follow-up skills. The ability to work well under pressure with tight deadlines. Travel Up to 5% travel may be required. What You Can Expect 25 days annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays. Company pension Life Assurance 4 x annual salary Contributory pension scheme Private Medical and Insurance and discounted dental scheme Comprehensive travel insurance for you and family in line with Scheme rules Discounts on brand new vehicles Employee Assistance Program (EAP) Cycle to work scheme Free On-site parking Right to Work Please note: we are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application. Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
14/07/2026
Full time
IT SUPPORT SERVICES TECHNICIAN Contract Type: Full-Time, Permanent Working Hours: 40 hours per week, Monday to Friday 8am to 5pm. Paid overtime may be required as needed. Salary: £34,000 per annum + Annual Performance Bonus Location: Glasgow What You'll Be Doing The IT Support Technician provides first- and second-line technical support, acting as the primary point of contact for end users to ensure a high level of customer satisfaction. The role involves logging, tracking, and resolving Service Desk requests, managing user access and system permissions, and escalating issues where necessary while maintaining ownership through to resolution. Working in line with documented procedures, the Technician also supports a range of administrative and operational IT tasks as directed by the IT Manager. During a Typical Day, You'll Provide Tier 1 and Tier 2 technical support using phone, ticketing systems, and chat tools. Accurately log, document, and track incidents in ServiceNow or other required systems. Carry out daily operational checks and monitor system performance to ensure availability before production hours. Deliver local IT support including hardware setup, imaging, upgrades, repairs, asset management, and PC relocations. Administer or support user access management, including ID creation and application permissions. Work flexibly across IT support shifts, including participation in on-call cover, while escalating complex issues appropriately and supporting a collaborative team environment. What You Bring to the Role Associate degree or equivalent work IT experience. Mid-level experience of Help Desk or Desktop hardware and software experience in a corporate or call centre environment. Experience with basic Network troubleshooting. Experience with basic Azure, Cloud Services (AWS), and Telephony troubleshooting. Experience with ticketing systems, preferably ServiceNow. Skills Strong communication, customer service and organizational skills. Strong problem resolution and decision-making skills. Working knowledge of Windows 10/11. Working knowledge of Outlook and Office365. A good listener with a proven ability to build relationships with all levels of staff. Strong time management skills, attention to detail and outstanding follow-up skills. The ability to work well under pressure with tight deadlines. Travel Up to 5% travel may be required. What You Can Expect 25 days annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays. Company pension Life Assurance 4 x annual salary Contributory pension scheme Private Medical and Insurance and discounted dental scheme Comprehensive travel insurance for you and family in line with Scheme rules Discounts on brand new vehicles Employee Assistance Program (EAP) Cycle to work scheme Free On-site parking Right to Work Please note: we are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application. Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Description We are seeking a Director level leader with end to end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery of high impact service and operational improvements across technology, operations, and client delivery. This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes that drive measurable impact. Collaborating closely with senior leaders across Service Delivery, Service Management, Technical Operations, Incident Response, Engineering, and Product, this role will align stakeholders, lead change across boundaries, and ensure improvements are embedded into day to day ways of working. The role will also support client facing teams and, where appropriate, contribute directly to client engagement. The Role Outcome Ownership & Service Improvement Leadership Accountable for defining, prioritising, and delivering cross functional service and experience improvements, with clear ownership of outcomes and benefits realisation. Convert complex insight (incidents, reliability gaps, client feedback, operational friction) into clear priorities, executable plans, and defined success measures. Maintain a relentless focus on business impact and realised benefits, not task completion. Cross-Functional Alignment & Change Leadership Function as the senior authority for service improvement, aligning leaders, resolving trade offs, and making decisions where ownership spans multiple functions. Facilitate decision making, resolve ambiguity, and maintain momentum where ownership spans multiple teams, unblocking decisions and sustaining momentum. Ensure improvements are fully embedded into BAU operations and ways of working, not delivered as standalone initiatives. Strategic Improvement & Transformation Enablement Design and coordinate structured improvement initiatives that strengthen operational resilience, business continuity, service reliability and risk, and client experience and efficiency. Introduce and embed pragmatic improvement frameworks and governance that scale with organizational maturity. Challenge existing processes, tooling, and approaches constructively and champion a culture of continuous improvement and accountability. Data Led Insight & Performance Transparency Discover, generate, manage, and use operational and service performance data to identify systemic issues, prioritise interventions, and validate impact. Define and track meaningful performance indicators that demonstrate reliability and experience improvement, reduction in recurring issues, and service stability. Provide clear, executive ready reporting that enables informed decision making and builds confidence in progress. Programme Coordination & Delivery Discipline Apply proportionate programme and project management practices to structure delivery, manage dependencies, and mitigate risk. Track progress against agreed outcomes, benefits, and timelines, ensuring transparency without overengineering governance. Drive teams in translating strategic intent into executable, sequenced activity. Communication, Engagement & Capability Uplift Develop clear, outcome focused communications that articulate the "why," the expected impact, and behavioural implications of change as well as technological. Facilitate workshops, forums, and retrospectives that surface insight and reinforce accountability. Drive capability uplift within service and operational teams to sustain improvements long term. Service Delivery Leadership Support Take on additional leadership, operational, or transformation responsibilities aligned to organizational priorities, including oversight or leadership of critical operational or governance functions, as required. Represent Service Delivery in executive, client, and cross functional forums. Qualifications What you'll bring Essential experience and skills Extensive experience leading strategic change, transformation, or service improvement in complex, multinational environments. Proven ability to influence and engage at executive / C suite level. Strong record of independent ownership, initiative, and leading others through change. Excellent analytical capability with the ability to turn data into decisions and measurable impact. Experience working across technology, operations, and service delivery functions. Strong capability with data and service platforms (e.g. Power BI, Excel, ServiceNow, BMC). Proven experience in team training, communications, or business management roles. Desirable but not essential Good working knowledge of ITSM practices (e.g. incidents, SLAs, service design, change). Experience in financial services, insurance, or technology led environments. Familiarity with digital collaboration tools (e.g. Microsoft Teams, Miro). What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private health care, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle to work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email
14/07/2026
Full time
Description We are seeking a Director level leader with end to end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery of high impact service and operational improvements across technology, operations, and client delivery. This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes that drive measurable impact. Collaborating closely with senior leaders across Service Delivery, Service Management, Technical Operations, Incident Response, Engineering, and Product, this role will align stakeholders, lead change across boundaries, and ensure improvements are embedded into day to day ways of working. The role will also support client facing teams and, where appropriate, contribute directly to client engagement. The Role Outcome Ownership & Service Improvement Leadership Accountable for defining, prioritising, and delivering cross functional service and experience improvements, with clear ownership of outcomes and benefits realisation. Convert complex insight (incidents, reliability gaps, client feedback, operational friction) into clear priorities, executable plans, and defined success measures. Maintain a relentless focus on business impact and realised benefits, not task completion. Cross-Functional Alignment & Change Leadership Function as the senior authority for service improvement, aligning leaders, resolving trade offs, and making decisions where ownership spans multiple functions. Facilitate decision making, resolve ambiguity, and maintain momentum where ownership spans multiple teams, unblocking decisions and sustaining momentum. Ensure improvements are fully embedded into BAU operations and ways of working, not delivered as standalone initiatives. Strategic Improvement & Transformation Enablement Design and coordinate structured improvement initiatives that strengthen operational resilience, business continuity, service reliability and risk, and client experience and efficiency. Introduce and embed pragmatic improvement frameworks and governance that scale with organizational maturity. Challenge existing processes, tooling, and approaches constructively and champion a culture of continuous improvement and accountability. Data Led Insight & Performance Transparency Discover, generate, manage, and use operational and service performance data to identify systemic issues, prioritise interventions, and validate impact. Define and track meaningful performance indicators that demonstrate reliability and experience improvement, reduction in recurring issues, and service stability. Provide clear, executive ready reporting that enables informed decision making and builds confidence in progress. Programme Coordination & Delivery Discipline Apply proportionate programme and project management practices to structure delivery, manage dependencies, and mitigate risk. Track progress against agreed outcomes, benefits, and timelines, ensuring transparency without overengineering governance. Drive teams in translating strategic intent into executable, sequenced activity. Communication, Engagement & Capability Uplift Develop clear, outcome focused communications that articulate the "why," the expected impact, and behavioural implications of change as well as technological. Facilitate workshops, forums, and retrospectives that surface insight and reinforce accountability. Drive capability uplift within service and operational teams to sustain improvements long term. Service Delivery Leadership Support Take on additional leadership, operational, or transformation responsibilities aligned to organizational priorities, including oversight or leadership of critical operational or governance functions, as required. Represent Service Delivery in executive, client, and cross functional forums. Qualifications What you'll bring Essential experience and skills Extensive experience leading strategic change, transformation, or service improvement in complex, multinational environments. Proven ability to influence and engage at executive / C suite level. Strong record of independent ownership, initiative, and leading others through change. Excellent analytical capability with the ability to turn data into decisions and measurable impact. Experience working across technology, operations, and service delivery functions. Strong capability with data and service platforms (e.g. Power BI, Excel, ServiceNow, BMC). Proven experience in team training, communications, or business management roles. Desirable but not essential Good working knowledge of ITSM practices (e.g. incidents, SLAs, service design, change). Experience in financial services, insurance, or technology led environments. Familiarity with digital collaboration tools (e.g. Microsoft Teams, Miro). What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private health care, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle to work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email
ServiceNow Product Owner Location: London (3 days per week) Salary: Up to £70,000 + 10% Bonus + Excellent Benefits We're recruiting for a ServiceNow Product Owner to join an established organisation that is continuing to invest in and expand its ServiceNow platform. This is an exciting opportunity to take ownership of a platform that is still in its early stages, giving you the chance to influence its direction, define the roadmap, and drive adoption across the wider business. Working with both business and technical stakeholders, you'll be responsible for ensuring the platform delivers maximum value, prioritising enhancements, and supporting the ongoing development of ServiceNow capabilities. Key Responsibilities Own and manage the ServiceNow product roadmap and backlog. Engage with stakeholders across the business to gather, challenge and prioritise requirements. Drive adoption and continuous improvement of the ServiceNow platform. Work closely with technical teams to deliver new functionality and enhancements. Ensure developments align with business priorities and strategic objectives. Champion best practice and help maximise the value of the ServiceNow investment. About You We're looking for someone with experience working as a Product Owner, Product Manager or Platform Owner within a ServiceNow environment. You'll have: Experience owning or managing a ServiceNow platform and product roadmap. Strong stakeholder management and communication skills. Experience working with ServiceNow ITSM , with exposure to additional ServiceNow modules. Experience of HRSD would be advantageous but is not essential. A collaborative approach and the ability to translate business needs into prioritised deliverables. In return, you'll join a well-established organisation where you'll have genuine ownership of the platform and the opportunity to shape the future of ServiceNow across the business, alongside a competitive salary, annual bonus and an excellent benefits package. If you're looking for a role where you can make a real impact and help drive the evolution of a growing ServiceNow platform, we'd love to hear from you.
14/07/2026
Full time
ServiceNow Product Owner Location: London (3 days per week) Salary: Up to £70,000 + 10% Bonus + Excellent Benefits We're recruiting for a ServiceNow Product Owner to join an established organisation that is continuing to invest in and expand its ServiceNow platform. This is an exciting opportunity to take ownership of a platform that is still in its early stages, giving you the chance to influence its direction, define the roadmap, and drive adoption across the wider business. Working with both business and technical stakeholders, you'll be responsible for ensuring the platform delivers maximum value, prioritising enhancements, and supporting the ongoing development of ServiceNow capabilities. Key Responsibilities Own and manage the ServiceNow product roadmap and backlog. Engage with stakeholders across the business to gather, challenge and prioritise requirements. Drive adoption and continuous improvement of the ServiceNow platform. Work closely with technical teams to deliver new functionality and enhancements. Ensure developments align with business priorities and strategic objectives. Champion best practice and help maximise the value of the ServiceNow investment. About You We're looking for someone with experience working as a Product Owner, Product Manager or Platform Owner within a ServiceNow environment. You'll have: Experience owning or managing a ServiceNow platform and product roadmap. Strong stakeholder management and communication skills. Experience working with ServiceNow ITSM , with exposure to additional ServiceNow modules. Experience of HRSD would be advantageous but is not essential. A collaborative approach and the ability to translate business needs into prioritised deliverables. In return, you'll join a well-established organisation where you'll have genuine ownership of the platform and the opportunity to shape the future of ServiceNow across the business, alongside a competitive salary, annual bonus and an excellent benefits package. If you're looking for a role where you can make a real impact and help drive the evolution of a growing ServiceNow platform, we'd love to hear from you.
# Lead Product Manager AIOPsOnsite Lead Level Full TimePosted: Yesterday SkillsDistributed SystemsReliability EngineeringAlgorithmsHTTPAWSAzureGCPLangChainRAGPrompt EngineeringMachine LearningLLMGenerative AIDatadogNew RelicSplunkServiceNow Company LocationLondon, UK, United Kingdom Remote Work PolicyOnsite# About the Role: Grade Level (for internal use): 11 The Team: The AIOps team is responsible for S&P Global's enterprise AIOps platform and strategy, driving the modernization of IT Operations and Site Reliability Engineering (SRE) through intelligent observability, event intelligence, automation, and AI-driven insights.DTS Platform & Tools - Service Enablement: We serve as thought leaders in AIOps, partnering across IT Operations, SRE, engineering, infrastructure, service management, and application teams to solve enterprise operational challenges. Our mission is to improve reliability, reduce operational complexity, optimize technology investments, and enable more proactive and resilient technology operations by applying AI. Responsibilities and Impact: Own and execute the AIOps product roadmap, aligning priorities with enterprise reliability goals, operational maturity, adoption targets, and measurable business outcomes. Translate operational needs into clear product requirements, use cases, user stories, acceptance criteria, and prioritized backlog items across the AIOps product lifecycle. Ownership of high-impact AIOps capabilities, including noise reduction, event management, correlation, anomaly detection, root cause analysis, predictive alerting, and self-healing remediation. Partner across Operations, infrastructure, SRE, platform engineering, service management, application teams, security, and vendors to operationalize AIOps capabilities and drive adoption at enterprise scale. Define and track success metrics for alert quality, incident reduction, MTTD, MTTR, service health, automation coverage, platform adoption, and operational efficiency. Present roadmap progress, risks, decisions, and outcome metrics to senior stakeholders to influence improvements to tooling, workflow, and the operating model. Analytical and data-driven mindset with strong problem-solving, prioritization, and decision-making skills. What We're Looking For: Basic Required Qualifications: 10+ years of experience in product management, IT operations, SRE, observability, platform engineering, or related enterprise technology roles. Strong understanding of AIOps concepts, including event correlation, anomaly detection, root cause analysis, noise reduction, predictive analytics, and automated remediation. Experience defining product roadmaps, managing requirements and backlog priorities, and delivering technical platform capabilities across the product lifecycle. Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience. Machine Learning: Expertise in time-series forecasting, clustering, and correlation algorithms. Generative AI: Experience with LLM prompting, Retrieval-Augmented Generation (RAG), and LangChain. Cloud Infrastructure: Deep understanding of AWS, Azure, or GCP infrastructure components Additional Preferred Qualifications: Experience with enterprise observability and AIOps platforms such as ServiceNow ITOM, Splunk, Dynatrace, Datadog, BigPanda, New Relic, or similar platforms. Familiarity with cloud-native platforms, Container orchestration systems, distributed systems, service mapping, and telemetry standards. Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks for enterprise reliability and service performance. Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering are a plus. What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
14/07/2026
Full time
# Lead Product Manager AIOPsOnsite Lead Level Full TimePosted: Yesterday SkillsDistributed SystemsReliability EngineeringAlgorithmsHTTPAWSAzureGCPLangChainRAGPrompt EngineeringMachine LearningLLMGenerative AIDatadogNew RelicSplunkServiceNow Company LocationLondon, UK, United Kingdom Remote Work PolicyOnsite# About the Role: Grade Level (for internal use): 11 The Team: The AIOps team is responsible for S&P Global's enterprise AIOps platform and strategy, driving the modernization of IT Operations and Site Reliability Engineering (SRE) through intelligent observability, event intelligence, automation, and AI-driven insights.DTS Platform & Tools - Service Enablement: We serve as thought leaders in AIOps, partnering across IT Operations, SRE, engineering, infrastructure, service management, and application teams to solve enterprise operational challenges. Our mission is to improve reliability, reduce operational complexity, optimize technology investments, and enable more proactive and resilient technology operations by applying AI. Responsibilities and Impact: Own and execute the AIOps product roadmap, aligning priorities with enterprise reliability goals, operational maturity, adoption targets, and measurable business outcomes. Translate operational needs into clear product requirements, use cases, user stories, acceptance criteria, and prioritized backlog items across the AIOps product lifecycle. Ownership of high-impact AIOps capabilities, including noise reduction, event management, correlation, anomaly detection, root cause analysis, predictive alerting, and self-healing remediation. Partner across Operations, infrastructure, SRE, platform engineering, service management, application teams, security, and vendors to operationalize AIOps capabilities and drive adoption at enterprise scale. Define and track success metrics for alert quality, incident reduction, MTTD, MTTR, service health, automation coverage, platform adoption, and operational efficiency. Present roadmap progress, risks, decisions, and outcome metrics to senior stakeholders to influence improvements to tooling, workflow, and the operating model. Analytical and data-driven mindset with strong problem-solving, prioritization, and decision-making skills. What We're Looking For: Basic Required Qualifications: 10+ years of experience in product management, IT operations, SRE, observability, platform engineering, or related enterprise technology roles. Strong understanding of AIOps concepts, including event correlation, anomaly detection, root cause analysis, noise reduction, predictive analytics, and automated remediation. Experience defining product roadmaps, managing requirements and backlog priorities, and delivering technical platform capabilities across the product lifecycle. Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience. Machine Learning: Expertise in time-series forecasting, clustering, and correlation algorithms. Generative AI: Experience with LLM prompting, Retrieval-Augmented Generation (RAG), and LangChain. Cloud Infrastructure: Deep understanding of AWS, Azure, or GCP infrastructure components Additional Preferred Qualifications: Experience with enterprise observability and AIOps platforms such as ServiceNow ITOM, Splunk, Dynatrace, Datadog, BigPanda, New Relic, or similar platforms. Familiarity with cloud-native platforms, Container orchestration systems, distributed systems, service mapping, and telemetry standards. Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks for enterprise reliability and service performance. Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering are a plus. What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
About the Role: Grade Level (for internal use): 11 The Team: The AIOps team is responsible for S&P Global's enterprise AIOps platform and strategy, driving the modernization of IT Operations and Site Reliability Engineering (SRE) through intelligent observability, event intelligence, automation, and AI-driven insights. DTS Platform & Tools - Service Enablement: We serve as thought leaders in AIOps, partnering across IT Operations, SRE, engineering, infrastructure, service management, and application teams to solve enterprise operational challenges. Our mission is to improve reliability, reduce operational complexity, optimize technology investments, and enable more proactive and resilient technology operations by applying AI. Responsibilities and Impact: Own and execute the AIOps product roadmap, aligning priorities with enterprise reliability goals, operational maturity, adoption targets, and measurable business outcomes. Translate operational needs into clear product requirements, use cases, user stories, acceptance criteria, and prioritized backlog items across the AIOps product lifecycle. Ownership of high-impact AIOps capabilities, including noise reduction, event management, correlation, anomaly detection, root cause analysis, predictive alerting, and self-healing remediation. Partner across Operations, infrastructure, SRE, platform engineering, service management, application teams, security, and vendors to operationalize AIOps capabilities and drive adoption at enterprise scale. Define and track success metrics for alert quality, incident reduction, MTTD, MTTR, service health, automation coverage, platform adoption, and operational efficiency. Present roadmap progress, risks, decisions, and outcome metrics to senior stakeholders to influence improvements to tooling, workflow, and the operating model. Analytical and data driven mindset with strong problem solving, prioritization, and decision making skills. What We're Looking For: Basic Required Qualifications: 10+ years of experience in product management, IT operations, SRE, observability, platform engineering, or related enterprise technology roles. Strong understanding of AIOps concepts, including event correlation, anomaly detection, root cause analysis, noise reduction, predictive analytics, and automated remediation. Experience defining product roadmaps, managing requirements and backlog priorities, and delivering technical platform capabilities across the product lifecycle. Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience. Machine Learning: Expertise in time series forecasting, clustering, and correlation algorithms. Generative AI: Experience with LLM prompting, Retrieval Augmented Generation (RAG), and LangChain. Cloud Infrastructure: Deep understanding of AWS, Azure, or GCP infrastructure components Additional Preferred Qualifications: Experience with enterprise observability and AIOps platforms such as ServiceNow ITOM, Splunk, Dynatrace, Datadog, BigPanda, New Relic, or similar platforms. Familiarity with cloud native platforms, Container orchestration systems, distributed systems, service mapping, and telemetry standards. Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks for enterprise reliability and service performance. Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering are a plus. Benefits: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
14/07/2026
Full time
About the Role: Grade Level (for internal use): 11 The Team: The AIOps team is responsible for S&P Global's enterprise AIOps platform and strategy, driving the modernization of IT Operations and Site Reliability Engineering (SRE) through intelligent observability, event intelligence, automation, and AI-driven insights. DTS Platform & Tools - Service Enablement: We serve as thought leaders in AIOps, partnering across IT Operations, SRE, engineering, infrastructure, service management, and application teams to solve enterprise operational challenges. Our mission is to improve reliability, reduce operational complexity, optimize technology investments, and enable more proactive and resilient technology operations by applying AI. Responsibilities and Impact: Own and execute the AIOps product roadmap, aligning priorities with enterprise reliability goals, operational maturity, adoption targets, and measurable business outcomes. Translate operational needs into clear product requirements, use cases, user stories, acceptance criteria, and prioritized backlog items across the AIOps product lifecycle. Ownership of high-impact AIOps capabilities, including noise reduction, event management, correlation, anomaly detection, root cause analysis, predictive alerting, and self-healing remediation. Partner across Operations, infrastructure, SRE, platform engineering, service management, application teams, security, and vendors to operationalize AIOps capabilities and drive adoption at enterprise scale. Define and track success metrics for alert quality, incident reduction, MTTD, MTTR, service health, automation coverage, platform adoption, and operational efficiency. Present roadmap progress, risks, decisions, and outcome metrics to senior stakeholders to influence improvements to tooling, workflow, and the operating model. Analytical and data driven mindset with strong problem solving, prioritization, and decision making skills. What We're Looking For: Basic Required Qualifications: 10+ years of experience in product management, IT operations, SRE, observability, platform engineering, or related enterprise technology roles. Strong understanding of AIOps concepts, including event correlation, anomaly detection, root cause analysis, noise reduction, predictive analytics, and automated remediation. Experience defining product roadmaps, managing requirements and backlog priorities, and delivering technical platform capabilities across the product lifecycle. Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience. Machine Learning: Expertise in time series forecasting, clustering, and correlation algorithms. Generative AI: Experience with LLM prompting, Retrieval Augmented Generation (RAG), and LangChain. Cloud Infrastructure: Deep understanding of AWS, Azure, or GCP infrastructure components Additional Preferred Qualifications: Experience with enterprise observability and AIOps platforms such as ServiceNow ITOM, Splunk, Dynatrace, Datadog, BigPanda, New Relic, or similar platforms. Familiarity with cloud native platforms, Container orchestration systems, distributed systems, service mapping, and telemetry standards. Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks for enterprise reliability and service performance. Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering are a plus. Benefits: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
Goldman Sachs Group, Inc.
Birmingham, Staffordshire
OUR IMPACT Corporate Planning & Management (CPM) unifies Finance & Planning, Global Procurement, Product & Reporting, CPM Engineering and CPM Management teams to deliver business planning and analytics, expense management, third party risk management, sustainability strategy for our operations and supply chain, and governance strategies across the firm. Global Procurement enables the firm to work strategically with third parties, ensuring strong commercial and compliance controls while promoting sustainability. It drives value, encourages innovation, and reduces risks throughout the supply chain for services and non compensation spending. Key teams include Strategic Sourcing, which works with business units to source and contract third party products and services, optimize value, and digitize commercial commitments. They monitor the firm's main relationships to support ongoing improvement and consistent value delivery. Third Party Risk Management (TPRM) identifies, assesses, manages, and monitors third party risks for all relationships, including vendors and contingent workers, helping to prevent issues like cybersecurity threats and operational disruptions. Procure to Pay (P2P) oversees the payment process, from vendor onboarding and invoice handling to travel expense processing and compliance, ensuring efficiency. The Travel team manages travel services and policy for cost effectiveness and compliance. Sustainable Operations lead emission reduction strategies and ESG risk management in the supply chain, supporting environmental and social goals. Product & Reporting manages product lifecycle and reporting for vendor supplied and internal solutions. The Product team maintains technology platforms like FP&A systems, Spend Management, and Third Party Risk Management tools, focusing on user experience and digital workflows for vendor management and compliance. The Reporting team creates reports, dashboards, and analytics to show spending patterns, risk metrics, and performance, helping stakeholders monitor KPIs, find cost savings, and make informed decisions while ensuring data accuracy and compliance. Finance & Planning manages planning and reporting to support the firm's strategic goals, integrating revenue, expense, liquidity, and capital planning in collaboration with Controllers, Treasury, and Risk. This pillar includes divisional CFOs who advise on financial opportunities and manage zero based budgeting. Product Finance oversees governance and accounting for non compensation expenses, ensuring efficient use and transparency for senior leadership. Corporate Insurance & Advisory manages insurance needs, connects risk to insurance solutions, and provides advisory support for firm activities and claims. CPM Engineering develops solutions for managing third party spend, data, automation, budgeting, forecasting, and expense allocation to support decision making aligned with strategic objectives. CPM Management includes senior leaders and teams that give strategic oversight and operational support across The Core. This pillar covers the Chief of Staff function and Communications and User Engagement team, which manage change initiatives and people strategies for CPM. It also leads operational risk programs, ensures compliance with risk and resilience policies, and manages CPM specific risks with proper controls. YOUR IMPACT This role sits within Product & Reporting. The Product & Reporting team is a global team who enable Goldman Sachs to manage our vendor contracts and third party risk actively and effectively, deliver supply chain effectiveness, travel & expense processing & enable Source to Pay activity through the platforms we maintain within our architecture. Through excellent functional, project, program, and change management skills, along with a bias for becoming the subject matter or technical expert and driving our strategic architectural vision, this team seeks to fulfil the vision of our clients and partners with employees across platforms like Ariba, S4, Concur, KY3P & Fieldglass. The Product & Reporting Team work closely with senior leadership, process owners, CPM Engineering and our vendors to drive supply chain value and achieve Corporate Planning & Management's objectives & key results. This role, positioned within the EMEA Product Team, will support the delivery of our Customer Journey through our ProcurementHub Process Orchestration Platform (Powered by ORO Labs). The role requires regular collaboration with various functions across the firm, independent work capability, and interaction with senior professionals. The ideal candidate will be a skilled Product Owner experienced across Procurement Platforms and Processes. This role requires a blend of analytical skills, business process expertise, product design capabilities, and low code/no code system configuration & testing experience to ensure the seamless implementation of the ProcurementHub platform. JOB RESPONSIBILITIES Work with business stakeholders to gather and document requirements for ProcurementHub and convert them into detailed user stories. Partner with Strategic Sourcing and Third-Party Risk Management (TPRM) teams to automate manual policies into user friendly processes. Architect and configure end to end procurement orchestration workflows using ORO Labs AI to automate complex intake, risk, and compliance processes. Identify opportunities to improve the procurement experience through automation and AI capabilities. Lead workshops, meetings, and demonstrations to align stakeholders, collect feedback and deliver user training. Define testing strategies and lead User Acceptance Testing (UAT) to ensure new features meet business objectives and GS security standards. Monitor platform adoption and usage metrics to identify friction points in the procurement journey. Leverage data driven insights to propose iterative improvements to the user experience. Communicate product updates, release notes, and roadmap progress to senior leadership and cross divisional partners. Assist with post go live validations and ensure smooth, defect free production rollouts. QUALIFICATIONS Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field, or equivalent experience. Over 5 years' experience as a Business Analyst or Product Lead, preferably with understanding of the "Intake-to-Pay" lifecycle, including supplier onboarding, risk tiering, and contract management. Ability to build complex logic and workflows in orchestration platforms (e.g., ORO Labs, ServiceNow, or similar BPM tools) preferred. Understanding of Large Language Model (LLM) capabilities and the ability to write structured, effective instructions/prompts for AI agents to execute business tasks. Familiarity with data structures and the ability to map fields between disparate systems is preferred. Familiarity with Ariba Invoicing, Ariba SLP, S4 HANA, or similar Invoice to Pay and Vendor Management applications is preferred. Experience participating in at least one medium-to-large-scale platform deployment project within Professional Services. Understanding of Agile change management and platforms such as JIRA and Confluence or comparable tools. Excellent analytical skills, with a preference for using data to guide decisions and direction. Outstanding communication skills and ability to work effectively with cross functional teams and present to senior leadership. Ability to collaborate across hierarchies and regions, with a flexible working style. Comfort working in a fast paced, evolving environment where requirements may shift based on regulatory or strategic changes. Experience in the Financial Services industry is advantageous, though not required. Proactive, enthusiastic, and team oriented attitude. We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, or any other characteristic protected by applicable law.
13/07/2026
Full time
OUR IMPACT Corporate Planning & Management (CPM) unifies Finance & Planning, Global Procurement, Product & Reporting, CPM Engineering and CPM Management teams to deliver business planning and analytics, expense management, third party risk management, sustainability strategy for our operations and supply chain, and governance strategies across the firm. Global Procurement enables the firm to work strategically with third parties, ensuring strong commercial and compliance controls while promoting sustainability. It drives value, encourages innovation, and reduces risks throughout the supply chain for services and non compensation spending. Key teams include Strategic Sourcing, which works with business units to source and contract third party products and services, optimize value, and digitize commercial commitments. They monitor the firm's main relationships to support ongoing improvement and consistent value delivery. Third Party Risk Management (TPRM) identifies, assesses, manages, and monitors third party risks for all relationships, including vendors and contingent workers, helping to prevent issues like cybersecurity threats and operational disruptions. Procure to Pay (P2P) oversees the payment process, from vendor onboarding and invoice handling to travel expense processing and compliance, ensuring efficiency. The Travel team manages travel services and policy for cost effectiveness and compliance. Sustainable Operations lead emission reduction strategies and ESG risk management in the supply chain, supporting environmental and social goals. Product & Reporting manages product lifecycle and reporting for vendor supplied and internal solutions. The Product team maintains technology platforms like FP&A systems, Spend Management, and Third Party Risk Management tools, focusing on user experience and digital workflows for vendor management and compliance. The Reporting team creates reports, dashboards, and analytics to show spending patterns, risk metrics, and performance, helping stakeholders monitor KPIs, find cost savings, and make informed decisions while ensuring data accuracy and compliance. Finance & Planning manages planning and reporting to support the firm's strategic goals, integrating revenue, expense, liquidity, and capital planning in collaboration with Controllers, Treasury, and Risk. This pillar includes divisional CFOs who advise on financial opportunities and manage zero based budgeting. Product Finance oversees governance and accounting for non compensation expenses, ensuring efficient use and transparency for senior leadership. Corporate Insurance & Advisory manages insurance needs, connects risk to insurance solutions, and provides advisory support for firm activities and claims. CPM Engineering develops solutions for managing third party spend, data, automation, budgeting, forecasting, and expense allocation to support decision making aligned with strategic objectives. CPM Management includes senior leaders and teams that give strategic oversight and operational support across The Core. This pillar covers the Chief of Staff function and Communications and User Engagement team, which manage change initiatives and people strategies for CPM. It also leads operational risk programs, ensures compliance with risk and resilience policies, and manages CPM specific risks with proper controls. YOUR IMPACT This role sits within Product & Reporting. The Product & Reporting team is a global team who enable Goldman Sachs to manage our vendor contracts and third party risk actively and effectively, deliver supply chain effectiveness, travel & expense processing & enable Source to Pay activity through the platforms we maintain within our architecture. Through excellent functional, project, program, and change management skills, along with a bias for becoming the subject matter or technical expert and driving our strategic architectural vision, this team seeks to fulfil the vision of our clients and partners with employees across platforms like Ariba, S4, Concur, KY3P & Fieldglass. The Product & Reporting Team work closely with senior leadership, process owners, CPM Engineering and our vendors to drive supply chain value and achieve Corporate Planning & Management's objectives & key results. This role, positioned within the EMEA Product Team, will support the delivery of our Customer Journey through our ProcurementHub Process Orchestration Platform (Powered by ORO Labs). The role requires regular collaboration with various functions across the firm, independent work capability, and interaction with senior professionals. The ideal candidate will be a skilled Product Owner experienced across Procurement Platforms and Processes. This role requires a blend of analytical skills, business process expertise, product design capabilities, and low code/no code system configuration & testing experience to ensure the seamless implementation of the ProcurementHub platform. JOB RESPONSIBILITIES Work with business stakeholders to gather and document requirements for ProcurementHub and convert them into detailed user stories. Partner with Strategic Sourcing and Third-Party Risk Management (TPRM) teams to automate manual policies into user friendly processes. Architect and configure end to end procurement orchestration workflows using ORO Labs AI to automate complex intake, risk, and compliance processes. Identify opportunities to improve the procurement experience through automation and AI capabilities. Lead workshops, meetings, and demonstrations to align stakeholders, collect feedback and deliver user training. Define testing strategies and lead User Acceptance Testing (UAT) to ensure new features meet business objectives and GS security standards. Monitor platform adoption and usage metrics to identify friction points in the procurement journey. Leverage data driven insights to propose iterative improvements to the user experience. Communicate product updates, release notes, and roadmap progress to senior leadership and cross divisional partners. Assist with post go live validations and ensure smooth, defect free production rollouts. QUALIFICATIONS Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field, or equivalent experience. Over 5 years' experience as a Business Analyst or Product Lead, preferably with understanding of the "Intake-to-Pay" lifecycle, including supplier onboarding, risk tiering, and contract management. Ability to build complex logic and workflows in orchestration platforms (e.g., ORO Labs, ServiceNow, or similar BPM tools) preferred. Understanding of Large Language Model (LLM) capabilities and the ability to write structured, effective instructions/prompts for AI agents to execute business tasks. Familiarity with data structures and the ability to map fields between disparate systems is preferred. Familiarity with Ariba Invoicing, Ariba SLP, S4 HANA, or similar Invoice to Pay and Vendor Management applications is preferred. Experience participating in at least one medium-to-large-scale platform deployment project within Professional Services. Understanding of Agile change management and platforms such as JIRA and Confluence or comparable tools. Excellent analytical skills, with a preference for using data to guide decisions and direction. Outstanding communication skills and ability to work effectively with cross functional teams and present to senior leadership. Ability to collaborate across hierarchies and regions, with a flexible working style. Comfort working in a fast paced, evolving environment where requirements may shift based on regulatory or strategic changes. Experience in the Financial Services industry is advantageous, though not required. Proactive, enthusiastic, and team oriented attitude. We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, or any other characteristic protected by applicable law.
Job Description: Salary Range: £55,000- £80,000 Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity. Your Impact Join Leonardo UK as an Enterprise Architect - Standards, Process and Tooling and play a pivotal role in maintaining the integrity, usability and maturity of the organisation's architecture capability. The role sits at the intersection of technical architecture practice, tooling administration, and governance process design. This is not a project delivery role in the first instance, rather, the post holder will provide the practice infrastructure that enables other architects and project teams to operate effectively. The role carries significant responsibility for the quality and trustworthiness of architectural information across Leonardo UK. The post holder will work closely with the Digital Solutions CTO UK, Digital Solutions CTO Italy, Head of Enterprise Architecture UK, Enterprise Architects, and Solution Architects, Domain Architects and Security Architects, as well as with technology governance bodies including the Global Architecture Board. They will represent the EA practice on standards-related workstreams and will be a recognised authority on modelling convention, tooling capability and repository governance. We believe that high-impact architecture is driven by outcomes. This position operates on a highly flexible hybrid/remote working model. You will have autonomy to work predominantly remotely, with occasional, purposeful travel to the office for collaborative workshops, team alignment days, or critical stakeholder meetings. This role reports to the Head of Enterprise Architecture UK and sits within the core EA practice team. In this role you will Ensure that architecture standards are defined, communicated and enforced. That the enterprise repository is governed and exploited to maximum effect, and that modelling practice using Archimate and BizzDesign Horizzon is consistent, high quality, and aligned to wider governance frameworks. Enterprise Architecture Standards and Principles Own and maintain Leonardo UKs EA standards and framework, including architecture principles, modelling conventions, pattern library, and governance ruleset. Develop publish and communicate architecture standards documentation, ensuring accessibility for both practitioner and non-practitioner audiences. Manage the lifecycle of architecture principles - creation, ratification, periodic review, amendment and retirement - through appropriate governance channels. Establish and enforce Leonardo UKs ArchiMate modelling conventions guide, covering maintaining Leonardo UKs metamodel, element usage, relationship types, naming conventions and viewpoint selection criteria. Develop and maintain an architecture pattern library within BizzDesign Horizzon, covering approved patterns across relevant domains (infrastructure, application, security, data, integration) Provide authoritative guidance to architects and project teams on the correct application of standards, resolving ambiguity and escalating gaps or conflicts as appropriate. Contribute to the development of cross-cutting standards that align EA practice with other applicable frameworks. Enterprise Repository Management Act as system administrator and governance owner for the BizzDesign Horizzon enterprise architecture repository. Design, implement, and maintain the repository taxonomy, including model structure, element classification, relationship categorisation and view organisation. Establish and enforce repository governance policies covering naming conventions, version control, model ownership, access permissions, and archiving. Manage user access, roles and permissions within Horizzon, maintaining appropriate separation of duties between model contributors, reviewers, and consumers. Implement model quality assurance processes, including validation rules, completeness checks and periodic model health reviews. Maintain the currency and accuracy of baseline architecture content, co-ordinating with domain owners to ensure landscape models reflect the current state of the enterprise. Produce and distribute regular Management Information from the repository, including architecture landscape summaries, coverage metrics, and risk registers. Maintain integration between the Horizzon repository and related tooling, including ITSM linkage (ServiceNow), and reporting outputs. ArchiMate Modelling Framework Lead Leonardo UKs practice of ArchiMate modelling, acting as the primary subject matter expert for the modelling language and its application. Develop and maintain the ArchiMate modelling conventions guide, covering all three layers (Business, Application, Technology) and all five aspects (Active Structure, Passive Structure, Behaviour, Motivation, implementation & migration) Establish standard viewpoints for recurring architecture concerns, including capability maps, solution landscapes, application portfolio views, technology heat maps, and security overlay views. Conduct structured reviews of architecture models produced by project teams and peer architects, providing documented feedback and guidance on standards conformance. Develop and deliver modelling guidance, worked examples, and training materials to build ArchiMate capability across the architecture community. Maintain awareness of the ArchiMate specification and associated Open Group publications, incorporating updates and amendments into Leonardo Uks conventions as appropriate. BizzDesign Horizzon Tooling Exploitation Maximise the exploitation of BizzDesign Horizzon across all available functional areas, including modelling, road mapping, regulation traceability, portfolio management and reporting. Develop reuseable BizzDesign templates, dashboards, custom views, and report configurations to support standard EA practice outputs and governance deliverables. Evaluate new BizzDesign produce releases, features and modules and make evidence-based recommendations to the Head o Enterprise Architecture regarding adoption. Manage the tooling roadmap for the EA practice toolset, identifying capability gaps, integration opportunities, and automation possibilities. Act as the primary point of contact with BizzDesign for licencing, support, and product engagement. Investigate, and where appropriate, implement integrations between Horizzon and related tooling, including ServiceNow and reporting platforms. Process Governance and continuous improvement Design, document and maintain the EA practice's operating processes, including the SAF, SAB and GAB submission processes, demand intake, architecture review, and model governance workflows. Establish and track EA practice metrics, including model coverage, standards conformance rates, SAB and GAB throughput, and repository health indicators. Drive continuous improvement of EA standards and tooling based on operational evidence, stakeholder feedback and industry benchmarking. Maintain the EA Practice's process documentation library, ensuring all process artefacts are current, version controlled and accessible. Support the Head of Enterprise Architecture UK in producing strategy and roadmap content for the EA capability. What You'll Bring EA Tooling: Deep, hands-on administrative and operational experience with Bizzdesign Horizzon (including Enterprise Studio, Horizzon portals, and scripting/querying features). We are still keen to hear from you if you have hands-on administrative and operational experience of alterative EA tooling such as LeanIX, BizzDeisgn Alfabet etc. Modelling Notations: Advanced proficiency and certification in ArchiMate (experience with TOGAF is highly desirable) Metamodel Design: Proven capability in creating and tailoring architecture metamodels to fit complex organisational structures without breaking standard compliance. Data Integration: Experience linking EA repositories to CMDBs (e.g. ServiceNow) data catalogues, or API layers to drive data-driven architecture. Experience: Minimum of 5+ years working within an Enterprise Architecture function, with at least 2-3 years explicitly focused on EA tooling, repository management, and governance. Experience working in highly regulated or defence/aerospace industries. Process Governance: Strong track record of defining governance workflows, architecture boards, and compliance checkpoints that enable speed rather than causing bottlenecks. Communication: Exceptional ability to translate technical architectures and modelling data into clean, business friendly viewpoints and reports. Influence & Coaching: Strong peer-leadership skills to guide and influence a diverse community of architects toward a unified way of modelling. This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS) . click apply for full job details
13/07/2026
Full time
Job Description: Salary Range: £55,000- £80,000 Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity. Your Impact Join Leonardo UK as an Enterprise Architect - Standards, Process and Tooling and play a pivotal role in maintaining the integrity, usability and maturity of the organisation's architecture capability. The role sits at the intersection of technical architecture practice, tooling administration, and governance process design. This is not a project delivery role in the first instance, rather, the post holder will provide the practice infrastructure that enables other architects and project teams to operate effectively. The role carries significant responsibility for the quality and trustworthiness of architectural information across Leonardo UK. The post holder will work closely with the Digital Solutions CTO UK, Digital Solutions CTO Italy, Head of Enterprise Architecture UK, Enterprise Architects, and Solution Architects, Domain Architects and Security Architects, as well as with technology governance bodies including the Global Architecture Board. They will represent the EA practice on standards-related workstreams and will be a recognised authority on modelling convention, tooling capability and repository governance. We believe that high-impact architecture is driven by outcomes. This position operates on a highly flexible hybrid/remote working model. You will have autonomy to work predominantly remotely, with occasional, purposeful travel to the office for collaborative workshops, team alignment days, or critical stakeholder meetings. This role reports to the Head of Enterprise Architecture UK and sits within the core EA practice team. In this role you will Ensure that architecture standards are defined, communicated and enforced. That the enterprise repository is governed and exploited to maximum effect, and that modelling practice using Archimate and BizzDesign Horizzon is consistent, high quality, and aligned to wider governance frameworks. Enterprise Architecture Standards and Principles Own and maintain Leonardo UKs EA standards and framework, including architecture principles, modelling conventions, pattern library, and governance ruleset. Develop publish and communicate architecture standards documentation, ensuring accessibility for both practitioner and non-practitioner audiences. Manage the lifecycle of architecture principles - creation, ratification, periodic review, amendment and retirement - through appropriate governance channels. Establish and enforce Leonardo UKs ArchiMate modelling conventions guide, covering maintaining Leonardo UKs metamodel, element usage, relationship types, naming conventions and viewpoint selection criteria. Develop and maintain an architecture pattern library within BizzDesign Horizzon, covering approved patterns across relevant domains (infrastructure, application, security, data, integration) Provide authoritative guidance to architects and project teams on the correct application of standards, resolving ambiguity and escalating gaps or conflicts as appropriate. Contribute to the development of cross-cutting standards that align EA practice with other applicable frameworks. Enterprise Repository Management Act as system administrator and governance owner for the BizzDesign Horizzon enterprise architecture repository. Design, implement, and maintain the repository taxonomy, including model structure, element classification, relationship categorisation and view organisation. Establish and enforce repository governance policies covering naming conventions, version control, model ownership, access permissions, and archiving. Manage user access, roles and permissions within Horizzon, maintaining appropriate separation of duties between model contributors, reviewers, and consumers. Implement model quality assurance processes, including validation rules, completeness checks and periodic model health reviews. Maintain the currency and accuracy of baseline architecture content, co-ordinating with domain owners to ensure landscape models reflect the current state of the enterprise. Produce and distribute regular Management Information from the repository, including architecture landscape summaries, coverage metrics, and risk registers. Maintain integration between the Horizzon repository and related tooling, including ITSM linkage (ServiceNow), and reporting outputs. ArchiMate Modelling Framework Lead Leonardo UKs practice of ArchiMate modelling, acting as the primary subject matter expert for the modelling language and its application. Develop and maintain the ArchiMate modelling conventions guide, covering all three layers (Business, Application, Technology) and all five aspects (Active Structure, Passive Structure, Behaviour, Motivation, implementation & migration) Establish standard viewpoints for recurring architecture concerns, including capability maps, solution landscapes, application portfolio views, technology heat maps, and security overlay views. Conduct structured reviews of architecture models produced by project teams and peer architects, providing documented feedback and guidance on standards conformance. Develop and deliver modelling guidance, worked examples, and training materials to build ArchiMate capability across the architecture community. Maintain awareness of the ArchiMate specification and associated Open Group publications, incorporating updates and amendments into Leonardo Uks conventions as appropriate. BizzDesign Horizzon Tooling Exploitation Maximise the exploitation of BizzDesign Horizzon across all available functional areas, including modelling, road mapping, regulation traceability, portfolio management and reporting. Develop reuseable BizzDesign templates, dashboards, custom views, and report configurations to support standard EA practice outputs and governance deliverables. Evaluate new BizzDesign produce releases, features and modules and make evidence-based recommendations to the Head o Enterprise Architecture regarding adoption. Manage the tooling roadmap for the EA practice toolset, identifying capability gaps, integration opportunities, and automation possibilities. Act as the primary point of contact with BizzDesign for licencing, support, and product engagement. Investigate, and where appropriate, implement integrations between Horizzon and related tooling, including ServiceNow and reporting platforms. Process Governance and continuous improvement Design, document and maintain the EA practice's operating processes, including the SAF, SAB and GAB submission processes, demand intake, architecture review, and model governance workflows. Establish and track EA practice metrics, including model coverage, standards conformance rates, SAB and GAB throughput, and repository health indicators. Drive continuous improvement of EA standards and tooling based on operational evidence, stakeholder feedback and industry benchmarking. Maintain the EA Practice's process documentation library, ensuring all process artefacts are current, version controlled and accessible. Support the Head of Enterprise Architecture UK in producing strategy and roadmap content for the EA capability. What You'll Bring EA Tooling: Deep, hands-on administrative and operational experience with Bizzdesign Horizzon (including Enterprise Studio, Horizzon portals, and scripting/querying features). We are still keen to hear from you if you have hands-on administrative and operational experience of alterative EA tooling such as LeanIX, BizzDeisgn Alfabet etc. Modelling Notations: Advanced proficiency and certification in ArchiMate (experience with TOGAF is highly desirable) Metamodel Design: Proven capability in creating and tailoring architecture metamodels to fit complex organisational structures without breaking standard compliance. Data Integration: Experience linking EA repositories to CMDBs (e.g. ServiceNow) data catalogues, or API layers to drive data-driven architecture. Experience: Minimum of 5+ years working within an Enterprise Architecture function, with at least 2-3 years explicitly focused on EA tooling, repository management, and governance. Experience working in highly regulated or defence/aerospace industries. Process Governance: Strong track record of defining governance workflows, architecture boards, and compliance checkpoints that enable speed rather than causing bottlenecks. Communication: Exceptional ability to translate technical architectures and modelling data into clean, business friendly viewpoints and reports. Influence & Coaching: Strong peer-leadership skills to guide and influence a diverse community of architects toward a unified way of modelling. This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS) . click apply for full job details
National Energy System Operator Limited
Wokingham, Berkshire
Enterprise Platform ArchitectApplylocations: Wokingham, RG41 5BN: Warwick, CV34 6DAtime type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: July 21, 2026 (10 days left to apply)job requisition id: JR100544 About the Role National Energy System Operator (NESO) is transforming its digital, data and technology landscape to support the delivery of a secure, resilient and net-zero energy system. Central to this transformation is a modern enterprise platform ecosystem that enables customer engagement, operational excellence, workforce productivity and data-driven decision making.We are seeking a Senior Manager - Enterprise Business Platforms Architect to lead the strategic architecture, governance and evolution of NESO's core business platform estate. This role will own the architecture and technology strategy for enterprise platforms including Salesforce, Microsoft Azure business services, ServiceNow, customer platforms, workflow automation services, digital engagement platforms and associated business applications.As the architecture leader for business platforms, you will define target architectures, platform roadmaps, integration patterns and governance standards, ensuring platforms remain secure, resilient, scalable and aligned to NESO's enterprise objectives. You will ensure the platforms deliver secure, resilient and scalable digital capabilities aligned to NESO's strategic objectives. You will lead a team of architects and work closely with platform owners, product managers, business stakeholders, security teams, suppliers and delivery partners to drive technology simplification, modernization and value realization.This role can be based from Warwick / Wokingham and we continue to offer Hybrid working. Travel to other offices is likely to be required, in line with requirements for the role, stakeholder engagements, etc. This role is designated as requiring a National Security Vetting (NSV) clearance (SC). The level of clearance associated with this role (SC) will usually need you to have been a resident in the UK for the last five years to apply. We would invite any applicants who do not currently meet this residency requirement to still express an interest in the role. Key Accountabilities Enterprise Business Platform Strategy Define and maintain the architecture vision, strategy and target state for NESO's business platform ecosystem. Develop platform roadmaps covering Salesforce, ServiceNow, Microsoft platform services, customer engagement platforms and future strategic capabilities. Ensure business platforms support NESO's strategic, operational, regulatory and customer outcomes. Drive platform rationalisation, simplification and technical debt reduction. Architecture Leadership Act as Design Authority for business platform architecture. Establish reference architectures, standards, principles and reusable patterns. Develop and maintain platform architecture roadmaps aligned to enterprise architecture direction and delivery priorities. Ensure architectural consistency across customer, corporate and operational platforms. Define integration, automation, identity, security and data architecture patterns across the platform estate. Architecture Governance and Assurance Define and maintain platform standards, patterns and reference architectures. Provide architecture assurance through NESO governance forums. Ensure platform designs align with enterprise architecture principles, security requirements and regulatory obligations. Identify and manage cross-platform risks, dependencies and technical debt. Platform Modernisation & Transformation Lead architecture for major transformation initiatives impacting enterprise business platforms. Drive adoption of cloud-native capabilities, automation, AI-enabled services and modern platform engineering practices. Identify opportunities to improve business processes through platform capabilities. Ensure solutions balance innovation, risk, cost and operational resilience. Supplier & Commercial Leadership Provide technical leadership for strategic suppliers and managed service providers. Support procurement, vendor selection and technology investment decisions. Ensure platform vendors align with NESO architecture principles and target outcomes. Negotiate architectural requirements and future platform direction with suppliers. Leadership & People Management Lead, coach and develop a team of architects and technical specialists. Lead and manage Platform Architecture capability, including line management, work allocation and professional development. Foster an architecture community of practice focused on reuse, standardisation and innovation. As a senior member of the DD&T directorate, build architecture capability across the organisation. Mentor and support architects across Strategy and Architecture to improve architectural consistency and maturity. Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements. About You Essential Significant experience in Enterprise Architecture, Platform Architecture or Digital Transformation leadership roles. Proven leadership of enterprise-scale platforms including Salesforce, Microsoft Azure and ServiceNow ecosystems. Experience defining target-state architectures, platform strategies and technology roadmaps. Strong understanding of enterprise integration, API management, identity, security and data management disciplines. Experience leading complex transformation programmes and modernization initiatives whilst striking pragmatic balance between strategic thinking and delivery priorities. Experience operating within multi-supplier and managed service environments. Strong stakeholder management and influencing skills at executive level. Experience managing and developing architecture teams. Desirable Experience within Critical National Infrastructure (CNI) or highly regulated environments. Knowledge of energy industry technologies and operating models. Experience with AI-enabled platform services and automation technologies. Understanding of product-based operating models and platform engineering practices. What You'll Get A competitive salary of £90,000 - £100,000 (circa, possible flex) dependent on experience and capabilityAs well as your base salary, you will receive a benefits allowance, a bonus of up to 20% of your salary for stretch performance, private medical insurance, 28 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.NESO's flexible benefits programme provides you with more flexibility around your helath, lifestyle and protection benefits, here's just a few available: - Flexible Bank Holidays & Holiday Trading - Additional Birthday Day Off - Cycle to Work Scheme, Retail & Gym Discounts - Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance About Us At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always actin in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. TogetherNational Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain's energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. More Information This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitmentWe're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. If this role sparks your interest but you're not sure you tick every box, we still want to hear from you. process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.
13/07/2026
Full time
Enterprise Platform ArchitectApplylocations: Wokingham, RG41 5BN: Warwick, CV34 6DAtime type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: July 21, 2026 (10 days left to apply)job requisition id: JR100544 About the Role National Energy System Operator (NESO) is transforming its digital, data and technology landscape to support the delivery of a secure, resilient and net-zero energy system. Central to this transformation is a modern enterprise platform ecosystem that enables customer engagement, operational excellence, workforce productivity and data-driven decision making.We are seeking a Senior Manager - Enterprise Business Platforms Architect to lead the strategic architecture, governance and evolution of NESO's core business platform estate. This role will own the architecture and technology strategy for enterprise platforms including Salesforce, Microsoft Azure business services, ServiceNow, customer platforms, workflow automation services, digital engagement platforms and associated business applications.As the architecture leader for business platforms, you will define target architectures, platform roadmaps, integration patterns and governance standards, ensuring platforms remain secure, resilient, scalable and aligned to NESO's enterprise objectives. You will ensure the platforms deliver secure, resilient and scalable digital capabilities aligned to NESO's strategic objectives. You will lead a team of architects and work closely with platform owners, product managers, business stakeholders, security teams, suppliers and delivery partners to drive technology simplification, modernization and value realization.This role can be based from Warwick / Wokingham and we continue to offer Hybrid working. Travel to other offices is likely to be required, in line with requirements for the role, stakeholder engagements, etc. This role is designated as requiring a National Security Vetting (NSV) clearance (SC). The level of clearance associated with this role (SC) will usually need you to have been a resident in the UK for the last five years to apply. We would invite any applicants who do not currently meet this residency requirement to still express an interest in the role. Key Accountabilities Enterprise Business Platform Strategy Define and maintain the architecture vision, strategy and target state for NESO's business platform ecosystem. Develop platform roadmaps covering Salesforce, ServiceNow, Microsoft platform services, customer engagement platforms and future strategic capabilities. Ensure business platforms support NESO's strategic, operational, regulatory and customer outcomes. Drive platform rationalisation, simplification and technical debt reduction. Architecture Leadership Act as Design Authority for business platform architecture. Establish reference architectures, standards, principles and reusable patterns. Develop and maintain platform architecture roadmaps aligned to enterprise architecture direction and delivery priorities. Ensure architectural consistency across customer, corporate and operational platforms. Define integration, automation, identity, security and data architecture patterns across the platform estate. Architecture Governance and Assurance Define and maintain platform standards, patterns and reference architectures. Provide architecture assurance through NESO governance forums. Ensure platform designs align with enterprise architecture principles, security requirements and regulatory obligations. Identify and manage cross-platform risks, dependencies and technical debt. Platform Modernisation & Transformation Lead architecture for major transformation initiatives impacting enterprise business platforms. Drive adoption of cloud-native capabilities, automation, AI-enabled services and modern platform engineering practices. Identify opportunities to improve business processes through platform capabilities. Ensure solutions balance innovation, risk, cost and operational resilience. Supplier & Commercial Leadership Provide technical leadership for strategic suppliers and managed service providers. Support procurement, vendor selection and technology investment decisions. Ensure platform vendors align with NESO architecture principles and target outcomes. Negotiate architectural requirements and future platform direction with suppliers. Leadership & People Management Lead, coach and develop a team of architects and technical specialists. Lead and manage Platform Architecture capability, including line management, work allocation and professional development. Foster an architecture community of practice focused on reuse, standardisation and innovation. As a senior member of the DD&T directorate, build architecture capability across the organisation. Mentor and support architects across Strategy and Architecture to improve architectural consistency and maturity. Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements. About You Essential Significant experience in Enterprise Architecture, Platform Architecture or Digital Transformation leadership roles. Proven leadership of enterprise-scale platforms including Salesforce, Microsoft Azure and ServiceNow ecosystems. Experience defining target-state architectures, platform strategies and technology roadmaps. Strong understanding of enterprise integration, API management, identity, security and data management disciplines. Experience leading complex transformation programmes and modernization initiatives whilst striking pragmatic balance between strategic thinking and delivery priorities. Experience operating within multi-supplier and managed service environments. Strong stakeholder management and influencing skills at executive level. Experience managing and developing architecture teams. Desirable Experience within Critical National Infrastructure (CNI) or highly regulated environments. Knowledge of energy industry technologies and operating models. Experience with AI-enabled platform services and automation technologies. Understanding of product-based operating models and platform engineering practices. What You'll Get A competitive salary of £90,000 - £100,000 (circa, possible flex) dependent on experience and capabilityAs well as your base salary, you will receive a benefits allowance, a bonus of up to 20% of your salary for stretch performance, private medical insurance, 28 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.NESO's flexible benefits programme provides you with more flexibility around your helath, lifestyle and protection benefits, here's just a few available: - Flexible Bank Holidays & Holiday Trading - Additional Birthday Day Off - Cycle to Work Scheme, Retail & Gym Discounts - Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance About Us At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always actin in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. TogetherNational Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain's energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. More Information This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitmentWe're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. If this role sparks your interest but you're not sure you tick every box, we still want to hear from you. process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.
We have an excellent contract job opportunity for a Service Designer A service Designer works with platforms, products and project teams within client's Transform to follow the service design process to produce service architecture, service design specifications and complete the service onboarding to the respective tools, process, services and people for a successful go live. Contract - 6 months (high potential to extend further) Location - Waterside (UB7 0GB) (2-3 days per week onsite) Pay - attractive daily rate (inside IR35) Overview of the role A service Designer works with platforms, products and project teams within IAG Transform to follow the service design process to produce service architecture, service design specifications and complete the service onboarding to the respective tools, process, services and people for a successful go live. Roles and Responsibilities: Own and govern the review of new or amended services, the service design elements of any new IT products, platforms or services, and the definition of the services/support 'wrapper'. Engage with project/product teams and define operating model, support model, delivery model, ServiceNow specifications, observability specifications and documentations required for service support and service operations. Validate the service architecture to ensure its fit for use, fit for purpose, its scalable and flexible to meet the demands of measuring business services. Establish and document the non-functional, service specifications and tool specification for any new or changed services and represent these at all project gateways to assure that these requirements are being delivered. Ensure that the knowledge transfer required for service operations and support teams are complete and signed off by the service owners. Guide the product and project teams to adopt the self-serve service onboarding in ServiceNow. Implement and maintain the agreed Service Strategy that aligns and compliments the client's Transform vision and strategy. Represent I&O and support architects across all disciplines within IAG Transform and ensure all proposed solutions fit within the strategic direction of the support model. Ensure that all changes are assessed and supportable, establish and maintain the service architecture and best practice Create all the required templated artefacts needed to support the business demand, whilst ensuring agility, pace and diligence throughout the service life cycle. Support and enable the service portfolio (ie, current and future shape of service) including identifying new services, defining the life cycle of all services, prioritising investment initiatives for new/improved tooling and services based on business priorities. Liaise closely with service partners and suppliers where third-party work or packages involve significant architectural decisions. Innovation and Process Improvements: Lead proof-of-concept initiatives to automation resolution of service onboarding. Identify service patterns to produce new ways of producing service design and onboarding. Responsible to identify service optimisation initiatives to mature the overall service. Identify the needs and of the service operations and support teams and improve the service onboarding artefacts to meet the demands. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (eg, monitoring, CMDB, service desk, automation tools). Training and Support: Provide training and support to technology staff on the effective use of service design and self-serve service onboarding in ServiceNow. Serve as a subject matter expert for service solutions, ITSM tools and related technologies. Skills Minimum Requirements: Extensive experience (typically 15+ years) in delivering service architecture, service design and service onboarding in a large scale enterprise for green field and brownfield products and platforms. Excellent understanding of service methodologies, Service Management and ITIL Framework. Proven track record of designing service management processes and procedures, service models, support models, operating models and delivery models. Strong experience in converting user stories to technical specifications for service now team to develop and deploy solutions required by the project/product/platform teams. Proven experience in defining NFR's and be part of vendor selection process. Strong Service support commercial background and costing knowledge. Proven track record of successfully working with Service operations teams. Possess strong knowledge in cloud platforms such as AWS & Azure, SaaS platforms, SAP platforms. Previous experience of working in service design and onboarding of Central finance, Procurement, HR products and platforms. Capable of defining and onboarding Ai products and ai agents operating model and support model. Strong experience of challenging, identifying and delivering continual improvements. Experience with industry standard SDLCs including but not limited to Agile, Waterfall, Hybrid, product operating model, etc. Experience and knowledge of Service now platform, preferably ITSM/ITOM/AIOps including Metrics intelligence. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL V4 certification is preferred. Experience of managing and working with vendors/offshore teams to support day to day activities. Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights. Extracting requirements from business stakeholders and documenting them in a succinct manner. Flexibility to adapt to changing organizational requirements, technologies, and methodologies. Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences. Deep understanding of service value for customers and driving continuous improvement through automation. Initiates and manages changes to help shape the future direction of IAG Transform and Organisation. Collaborative, open-minded work, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the Organisation. Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. Demonstrates a passion for and commitment to continuous personal professional development. Critical Skills: Excellent analytical, problem-solving, and strategic thinking skills. Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams. Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment. Robust problem-solving and analytical capabilities. Experience in vendor management and negotiation. Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes and liaise with stakeholders at all levels. Meticulous attention to detail to ensure accuracy and thoroughness.
13/07/2026
Contractor
We have an excellent contract job opportunity for a Service Designer A service Designer works with platforms, products and project teams within client's Transform to follow the service design process to produce service architecture, service design specifications and complete the service onboarding to the respective tools, process, services and people for a successful go live. Contract - 6 months (high potential to extend further) Location - Waterside (UB7 0GB) (2-3 days per week onsite) Pay - attractive daily rate (inside IR35) Overview of the role A service Designer works with platforms, products and project teams within IAG Transform to follow the service design process to produce service architecture, service design specifications and complete the service onboarding to the respective tools, process, services and people for a successful go live. Roles and Responsibilities: Own and govern the review of new or amended services, the service design elements of any new IT products, platforms or services, and the definition of the services/support 'wrapper'. Engage with project/product teams and define operating model, support model, delivery model, ServiceNow specifications, observability specifications and documentations required for service support and service operations. Validate the service architecture to ensure its fit for use, fit for purpose, its scalable and flexible to meet the demands of measuring business services. Establish and document the non-functional, service specifications and tool specification for any new or changed services and represent these at all project gateways to assure that these requirements are being delivered. Ensure that the knowledge transfer required for service operations and support teams are complete and signed off by the service owners. Guide the product and project teams to adopt the self-serve service onboarding in ServiceNow. Implement and maintain the agreed Service Strategy that aligns and compliments the client's Transform vision and strategy. Represent I&O and support architects across all disciplines within IAG Transform and ensure all proposed solutions fit within the strategic direction of the support model. Ensure that all changes are assessed and supportable, establish and maintain the service architecture and best practice Create all the required templated artefacts needed to support the business demand, whilst ensuring agility, pace and diligence throughout the service life cycle. Support and enable the service portfolio (ie, current and future shape of service) including identifying new services, defining the life cycle of all services, prioritising investment initiatives for new/improved tooling and services based on business priorities. Liaise closely with service partners and suppliers where third-party work or packages involve significant architectural decisions. Innovation and Process Improvements: Lead proof-of-concept initiatives to automation resolution of service onboarding. Identify service patterns to produce new ways of producing service design and onboarding. Responsible to identify service optimisation initiatives to mature the overall service. Identify the needs and of the service operations and support teams and improve the service onboarding artefacts to meet the demands. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (eg, monitoring, CMDB, service desk, automation tools). Training and Support: Provide training and support to technology staff on the effective use of service design and self-serve service onboarding in ServiceNow. Serve as a subject matter expert for service solutions, ITSM tools and related technologies. Skills Minimum Requirements: Extensive experience (typically 15+ years) in delivering service architecture, service design and service onboarding in a large scale enterprise for green field and brownfield products and platforms. Excellent understanding of service methodologies, Service Management and ITIL Framework. Proven track record of designing service management processes and procedures, service models, support models, operating models and delivery models. Strong experience in converting user stories to technical specifications for service now team to develop and deploy solutions required by the project/product/platform teams. Proven experience in defining NFR's and be part of vendor selection process. Strong Service support commercial background and costing knowledge. Proven track record of successfully working with Service operations teams. Possess strong knowledge in cloud platforms such as AWS & Azure, SaaS platforms, SAP platforms. Previous experience of working in service design and onboarding of Central finance, Procurement, HR products and platforms. Capable of defining and onboarding Ai products and ai agents operating model and support model. Strong experience of challenging, identifying and delivering continual improvements. Experience with industry standard SDLCs including but not limited to Agile, Waterfall, Hybrid, product operating model, etc. Experience and knowledge of Service now platform, preferably ITSM/ITOM/AIOps including Metrics intelligence. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL V4 certification is preferred. Experience of managing and working with vendors/offshore teams to support day to day activities. Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights. Extracting requirements from business stakeholders and documenting them in a succinct manner. Flexibility to adapt to changing organizational requirements, technologies, and methodologies. Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences. Deep understanding of service value for customers and driving continuous improvement through automation. Initiates and manages changes to help shape the future direction of IAG Transform and Organisation. Collaborative, open-minded work, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the Organisation. Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. Demonstrates a passion for and commitment to continuous personal professional development. Critical Skills: Excellent analytical, problem-solving, and strategic thinking skills. Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams. Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment. Robust problem-solving and analytical capabilities. Experience in vendor management and negotiation. Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes and liaise with stakeholders at all levels. Meticulous attention to detail to ensure accuracy and thoroughness.
Sr. Manager, SAP Center of ExcellenceApplylocations: UK-Christchurchtime type: Full timeposted on: Posted Todayjob requisition id: JR12785The Sr. Manager, SAP Center of Excellence (CoE) is responsible for leading the day-to-day operations, support, and continuous improvement of the Curtiss-Wright SAP landscape. This role ensures reliable service delivery, effective governance, and strong partnerships with the business while developing a high-performing team. The Manager works closely with Business Process Owners, IT leaders, and strategic partners to deliver stable, secure, and business-focused SAP solutions. Location: Remote, UK We Take Care of Our People Work-life balance through our Hybrid working, flexi-time program I Paid Time Off I Retirement with Employer Match I Health and Wellness Benefits I Learning and Development Opportunities I Competitive Pay I Bonus Scheme I Recognition I Employee Stock Purchase Plan I Inclusive & Supportive Culture Your Challenge Lead the day-to-day operations of the SAP Center of Excellence. Oversee Incident, Problem, Change, Release, and Service Request Management. Monitor service performance and drive continuous improvement. Lead the SAP intake, prioritization, Change Approval Board (CAB), and Release Management processes. Ensure compliance with SDLC, security, audit, and enterprise standards for both internal and external audit. Manage SAP and ServiceNow dashboards, SLAs, KPIs, and operational reporting. Partner with Business Process Owners, business leaders, and IT teams to prioritize work and support business objectives. Coordinate across functional and technical teams to improve business processes and resolve issues. Build trusted relationships and maintain a high level of customer satisfaction. Lead and manage the SAP Quality Assurance (QA) team, ensuring effective planning, execution, and delivery of SAP testing activities. Establish and oversee testing strategies, including test planning, test cycles, test script development, and test execution for projects, enhancements, and production support. Lead, coach, and develop a high-performing SAP Center of Excellence team. Support hiring, onboarding, performance management, succession planning, and employee development. Identify opportunities to improve service quality, simplify processes, and increase operational efficiency. Manage relationships with managed service providers and strategic technology partners. Use metrics and feedback to improve service delivery and reduce operational risk. What You Bring Bachelor's degree in information systems, Computer Science, Engineering, Business, or a related field. 10+ years of SAP/ERP experience, including at least 5 years in a leadership role. Hands-on experience in at least one SAP functional domain, including Finance (FI/CO), Order-to-Cash (OTC), Service Management (CS/SM), Warehouse Management (WM/EWM), Supply Chain Planning (PP/IBP), or a related SAP business process area. Experience leading enterprise application support in a manufacturing environment. Strong knowledge of SAP, ITIL, Software Development Life Cycle (SDLC), governance, and vendor management. Excellent leadership, communication, organizational, and stakeholder management skills. Preferred Master's degree in a related field. SAP, ITIL, PMP, or equivalent certifications. Experience with Agile delivery methodologies, SAP Activate, and ServiceNow. No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright. Compliance Statement This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition.
12/07/2026
Full time
Sr. Manager, SAP Center of ExcellenceApplylocations: UK-Christchurchtime type: Full timeposted on: Posted Todayjob requisition id: JR12785The Sr. Manager, SAP Center of Excellence (CoE) is responsible for leading the day-to-day operations, support, and continuous improvement of the Curtiss-Wright SAP landscape. This role ensures reliable service delivery, effective governance, and strong partnerships with the business while developing a high-performing team. The Manager works closely with Business Process Owners, IT leaders, and strategic partners to deliver stable, secure, and business-focused SAP solutions. Location: Remote, UK We Take Care of Our People Work-life balance through our Hybrid working, flexi-time program I Paid Time Off I Retirement with Employer Match I Health and Wellness Benefits I Learning and Development Opportunities I Competitive Pay I Bonus Scheme I Recognition I Employee Stock Purchase Plan I Inclusive & Supportive Culture Your Challenge Lead the day-to-day operations of the SAP Center of Excellence. Oversee Incident, Problem, Change, Release, and Service Request Management. Monitor service performance and drive continuous improvement. Lead the SAP intake, prioritization, Change Approval Board (CAB), and Release Management processes. Ensure compliance with SDLC, security, audit, and enterprise standards for both internal and external audit. Manage SAP and ServiceNow dashboards, SLAs, KPIs, and operational reporting. Partner with Business Process Owners, business leaders, and IT teams to prioritize work and support business objectives. Coordinate across functional and technical teams to improve business processes and resolve issues. Build trusted relationships and maintain a high level of customer satisfaction. Lead and manage the SAP Quality Assurance (QA) team, ensuring effective planning, execution, and delivery of SAP testing activities. Establish and oversee testing strategies, including test planning, test cycles, test script development, and test execution for projects, enhancements, and production support. Lead, coach, and develop a high-performing SAP Center of Excellence team. Support hiring, onboarding, performance management, succession planning, and employee development. Identify opportunities to improve service quality, simplify processes, and increase operational efficiency. Manage relationships with managed service providers and strategic technology partners. Use metrics and feedback to improve service delivery and reduce operational risk. What You Bring Bachelor's degree in information systems, Computer Science, Engineering, Business, or a related field. 10+ years of SAP/ERP experience, including at least 5 years in a leadership role. Hands-on experience in at least one SAP functional domain, including Finance (FI/CO), Order-to-Cash (OTC), Service Management (CS/SM), Warehouse Management (WM/EWM), Supply Chain Planning (PP/IBP), or a related SAP business process area. Experience leading enterprise application support in a manufacturing environment. Strong knowledge of SAP, ITIL, Software Development Life Cycle (SDLC), governance, and vendor management. Excellent leadership, communication, organizational, and stakeholder management skills. Preferred Master's degree in a related field. SAP, ITIL, PMP, or equivalent certifications. Experience with Agile delivery methodologies, SAP Activate, and ServiceNow. No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright. Compliance Statement This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition.
Assistant Vice President, Data Technical LeadApplylocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 22, 2026 (13 days left to apply)job requisition id: -WD Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.We are MUFG. 360 years of heritage. A world-class set of businesses. And more than 180,000 employees in 50 markets. It's no surprise that MUFG has grown to become one of the top five banks in the world. Our services include commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. MUFG offers stability in an ever-changing market, providing services to high-profile clients worldwide.Our vision? To become the world's most trusted financial group. You'll help us achieve it. You will be part of AMD-Architecture, Middleware, Data Management & Enterprise Service department. The AMD pillar of Technology has a department focused on Data Engineering & Business Intelligence (DEBI), who are responsible for designing & developing enterprise standard technologies that support data integration, processing, warehousing, mining & reporting. MAIN PURPOSE OF THE ROLE - To architect, design and develop EDM and data solutions as part of multiple initiatives across International MUFG entities (MUFG Securities, MUFG Bank and MUMSS)- To drive innovation and automation so that we can deliver the highest quality service to our business partners.- To ensure that development is cost effective and in accordance with business requirement and architectural guidelines.- To mentor and lead other EDM resources that augment the team. KEY RESPONSIBILITIES Delivery Support in estimations for different business initiatives. Ensure the solution follows and complies with the Technology defined policies, SDLC and best practices. To promote a dynamic, delivery driven culture that works in partnership with our BAU team and is responsive to business demands for change within both the capacity of Change & our BAU Team. Ensure designs meet customer requirements and MUFG/AMD standards and act as data support analyst to support a wide range of solutions for various business areas across the EMEA region with consideration for the supportability of these systems to reduce ongoing support costs. Document data definition and design specifications to required standards to ensure transparency and supportability of system applications. Lead and mentor the team of EDM developers to deliver on project/change initiatives. Maintain good working relationships and interaction with other systems development and support teams, as well as with the business areas for whom Technology deliver projects. Working closely with developers, testers and end users to ensure technical compatibility and user satisfaction. Contribute to the planning, execution and verification of Integration Testing and Systems Testing. Support users to plan and execute their User Acceptance Testing. Ensure the solution meets their assigned development project targets whilst maintaining high levels of quality. Gather business requirements from users and clarify what needs to be delivered as part of the systems development planning. Support the user in documenting the business requirements in the initial stage of projects. Translate business requirements into highly specified conceptual and functional design documents. Create detailed functional/non-functional design documents which will enable users to confirm the functionality and also enable the developers to understand what functionality is required. Liaise with external and internal clients such as business users, Change team, vendors in order to support the project development functions.Risk & Compliance Ensure all activity fully complies with the appropriate policies, procedures and controls Strict adherence to change management and privileged production access management processesCulture and Leadership Promote the MUFG values-led culture which is inclusive and diverse. Promote a dynamic, delivery driven culture that works alongside business units to provide responsive resolutions and value driven solutions. Leadership by example on cyber awareness to embed a proactive cyber culture. Find ways to strengthen working relationships with stakeholders, including business teams. Build relationships across the bank, establishing a strong peer network and helping to strengthen collaboration. WORK EXPERIENCE Essential Advanced proficiency in databases - SQL Server or Snowflake Advanced experience with low-code/no-code data engineering/ETL tool, preferably Markit EDM (v19.2 or above), however similar tools such as Informatica Power Centre may be acceptable Knowledge of the IT infrastructure (for example, hardware, databases, operating systems, local area networks) and the IT applications and service processes used within a Financial Services organisation. A keen interest in latest trends in technology Detailed practical knowledge of software development and maintenance methods, tools and techniques. Demonstrates an understanding of strategic issues, and is an authority on the systems development life-cycle (SDLC) and typical problems associated with the implementation of information systems, from initial concept through development and implementation to operation and support. In-depth knowledge of Business Analyst and Systems Analyst practices as well as great understanding of Banking business operations is essential. Strong understanding of AI fundamentals, Large Language Models (LLMs), and agentic AI architectures, with the ability to leverage modern data platforms, governance, and data products to enable successful AI outcomes.Preferred Understanding and experience in projects involving Counterparty, Instrument and/or Market Data Cloud (AWS or Azure) External Tools, APIs Data pipelines, Lineage Task Automation Scripting Languages (Python, Powershell) Reporting tools (Power BI, SSRS or Tableau) Microsoft Fabric/Data Engineer - Modern Data Architectures e.g lakehouse, data mesh ETL/ELT Tools (dbt, Databricks) Source Control (GitHub, Tortoise SVN) Batch Scheduling (Control-M, Autosys) CI/CDEducation / Qualifications: Degree educated and / or equivalent experience. SKILLS AND EXPERIENCE Excellent communication skills - both written and oral Good overall knowledge of the Murex platform Excellent understanding of trade booking and trade lifecycle in Murex A strong delivery track record and someone who can really take ownership of the initiatives Experience of managing a team of senior technology professionals within a top tier bank or consultancy. Experience of successfully delivering large scale projects (preferably with an international scope). Confidence and gravitas are required to interact with senior managers within the bank. Business analysis experience working for a top tier bank or consultancy. A thorough understanding of the project life cycle and experience of compiling proposal, scope, requirements and testing documents. Knowledge of software development life cycles. Good product knowledge incorporating some of the following: Bonds, Derivatives, Credit, Securities Financing, FX and Loans and Deposits. Business knowledge: + Strong understanding of Identity & Access Management (IAM) frameworks, including identity lifecycle management (joiner-mover-leaver), authentication vs authorisation, and access provisioning models + Deep knowledge of Privileged Access Management (PAM) concepts, including privileged account types + Expertise in core access control principles, including least privilege, segregation of duties (SoD), and role based access control (RBAC), with the ability to identify and mitigate access risks in complex environments + Understanding of IAM/PAM governance models, including access certification (recertification), entitlement reviews, approval workflows, and audit evidence requirements + Knowledge of identity and access architecture, including integration between directory services, applications, and PAM solutions + Awareness of cyber risk and control frameworks, including regulatory expectations (e.g. PRA, ECB, EBA, FCA) and how they translate into access controls and monitoring requirements + Understanding of operational IAM/PAM processes, including onboarding systems into PAM platforms, managing service accounts, and handling exception access + Awareness of evolving cyber security practices, including zero trust principles, identity centric security, and integration with broader cyber risk programmes Applications knowledge + A solid understanding of RSA, ServiceNow, Cyber Ark Technical knowledge: Ability to self-service on systems analysis requiring advanced excel and some basic sql. Strong understanding of AI fundamentals PERSONAL REQUIREMENTS Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach. The ability to operate with urgency and prioritise work accordingly Strong decision-making skills . click apply for full job details
12/07/2026
Full time
Assistant Vice President, Data Technical LeadApplylocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 22, 2026 (13 days left to apply)job requisition id: -WD Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.We are MUFG. 360 years of heritage. A world-class set of businesses. And more than 180,000 employees in 50 markets. It's no surprise that MUFG has grown to become one of the top five banks in the world. Our services include commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. MUFG offers stability in an ever-changing market, providing services to high-profile clients worldwide.Our vision? To become the world's most trusted financial group. You'll help us achieve it. You will be part of AMD-Architecture, Middleware, Data Management & Enterprise Service department. The AMD pillar of Technology has a department focused on Data Engineering & Business Intelligence (DEBI), who are responsible for designing & developing enterprise standard technologies that support data integration, processing, warehousing, mining & reporting. MAIN PURPOSE OF THE ROLE - To architect, design and develop EDM and data solutions as part of multiple initiatives across International MUFG entities (MUFG Securities, MUFG Bank and MUMSS)- To drive innovation and automation so that we can deliver the highest quality service to our business partners.- To ensure that development is cost effective and in accordance with business requirement and architectural guidelines.- To mentor and lead other EDM resources that augment the team. KEY RESPONSIBILITIES Delivery Support in estimations for different business initiatives. Ensure the solution follows and complies with the Technology defined policies, SDLC and best practices. To promote a dynamic, delivery driven culture that works in partnership with our BAU team and is responsive to business demands for change within both the capacity of Change & our BAU Team. Ensure designs meet customer requirements and MUFG/AMD standards and act as data support analyst to support a wide range of solutions for various business areas across the EMEA region with consideration for the supportability of these systems to reduce ongoing support costs. Document data definition and design specifications to required standards to ensure transparency and supportability of system applications. Lead and mentor the team of EDM developers to deliver on project/change initiatives. Maintain good working relationships and interaction with other systems development and support teams, as well as with the business areas for whom Technology deliver projects. Working closely with developers, testers and end users to ensure technical compatibility and user satisfaction. Contribute to the planning, execution and verification of Integration Testing and Systems Testing. Support users to plan and execute their User Acceptance Testing. Ensure the solution meets their assigned development project targets whilst maintaining high levels of quality. Gather business requirements from users and clarify what needs to be delivered as part of the systems development planning. Support the user in documenting the business requirements in the initial stage of projects. Translate business requirements into highly specified conceptual and functional design documents. Create detailed functional/non-functional design documents which will enable users to confirm the functionality and also enable the developers to understand what functionality is required. Liaise with external and internal clients such as business users, Change team, vendors in order to support the project development functions.Risk & Compliance Ensure all activity fully complies with the appropriate policies, procedures and controls Strict adherence to change management and privileged production access management processesCulture and Leadership Promote the MUFG values-led culture which is inclusive and diverse. Promote a dynamic, delivery driven culture that works alongside business units to provide responsive resolutions and value driven solutions. Leadership by example on cyber awareness to embed a proactive cyber culture. Find ways to strengthen working relationships with stakeholders, including business teams. Build relationships across the bank, establishing a strong peer network and helping to strengthen collaboration. WORK EXPERIENCE Essential Advanced proficiency in databases - SQL Server or Snowflake Advanced experience with low-code/no-code data engineering/ETL tool, preferably Markit EDM (v19.2 or above), however similar tools such as Informatica Power Centre may be acceptable Knowledge of the IT infrastructure (for example, hardware, databases, operating systems, local area networks) and the IT applications and service processes used within a Financial Services organisation. A keen interest in latest trends in technology Detailed practical knowledge of software development and maintenance methods, tools and techniques. Demonstrates an understanding of strategic issues, and is an authority on the systems development life-cycle (SDLC) and typical problems associated with the implementation of information systems, from initial concept through development and implementation to operation and support. In-depth knowledge of Business Analyst and Systems Analyst practices as well as great understanding of Banking business operations is essential. Strong understanding of AI fundamentals, Large Language Models (LLMs), and agentic AI architectures, with the ability to leverage modern data platforms, governance, and data products to enable successful AI outcomes.Preferred Understanding and experience in projects involving Counterparty, Instrument and/or Market Data Cloud (AWS or Azure) External Tools, APIs Data pipelines, Lineage Task Automation Scripting Languages (Python, Powershell) Reporting tools (Power BI, SSRS or Tableau) Microsoft Fabric/Data Engineer - Modern Data Architectures e.g lakehouse, data mesh ETL/ELT Tools (dbt, Databricks) Source Control (GitHub, Tortoise SVN) Batch Scheduling (Control-M, Autosys) CI/CDEducation / Qualifications: Degree educated and / or equivalent experience. SKILLS AND EXPERIENCE Excellent communication skills - both written and oral Good overall knowledge of the Murex platform Excellent understanding of trade booking and trade lifecycle in Murex A strong delivery track record and someone who can really take ownership of the initiatives Experience of managing a team of senior technology professionals within a top tier bank or consultancy. Experience of successfully delivering large scale projects (preferably with an international scope). Confidence and gravitas are required to interact with senior managers within the bank. Business analysis experience working for a top tier bank or consultancy. A thorough understanding of the project life cycle and experience of compiling proposal, scope, requirements and testing documents. Knowledge of software development life cycles. Good product knowledge incorporating some of the following: Bonds, Derivatives, Credit, Securities Financing, FX and Loans and Deposits. Business knowledge: + Strong understanding of Identity & Access Management (IAM) frameworks, including identity lifecycle management (joiner-mover-leaver), authentication vs authorisation, and access provisioning models + Deep knowledge of Privileged Access Management (PAM) concepts, including privileged account types + Expertise in core access control principles, including least privilege, segregation of duties (SoD), and role based access control (RBAC), with the ability to identify and mitigate access risks in complex environments + Understanding of IAM/PAM governance models, including access certification (recertification), entitlement reviews, approval workflows, and audit evidence requirements + Knowledge of identity and access architecture, including integration between directory services, applications, and PAM solutions + Awareness of cyber risk and control frameworks, including regulatory expectations (e.g. PRA, ECB, EBA, FCA) and how they translate into access controls and monitoring requirements + Understanding of operational IAM/PAM processes, including onboarding systems into PAM platforms, managing service accounts, and handling exception access + Awareness of evolving cyber security practices, including zero trust principles, identity centric security, and integration with broader cyber risk programmes Applications knowledge + A solid understanding of RSA, ServiceNow, Cyber Ark Technical knowledge: Ability to self-service on systems analysis requiring advanced excel and some basic sql. Strong understanding of AI fundamentals PERSONAL REQUIREMENTS Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach. The ability to operate with urgency and prioritise work accordingly Strong decision-making skills . click apply for full job details
The Sr. Manager, SAP Center of Excellence (CoE) is responsible for leading the day-to-day operations, support, and continuous improvement of the Curtiss Wright SAP landscape. This role ensures reliable service delivery, effective governance, and strong partnerships with the business while developing a high-performing team. The Manager works closely with Business Process Owners, IT leaders, and strategic partners to deliver stable, secure, and business focused SAP solutions. Location: Remote, UK Work life balance: Hybrid working, flexi time program. Responsibilities Lead day to day operations of the SAP Center of Excellence. Oversee Incident, Problem, Change, Release, and Service Request Management. Monitor service performance and drive continuous improvement. Lead SAP intake, prioritization, Change Approval Board (CAB), and Release Management processes. Ensure compliance with SDLC, security, audit, and enterprise standards for both internal and external audit. Manage SAP and ServiceNow dashboards, SLAs, KPIs, and operational reporting. Partner with Business Process Owners, business leaders, and IT teams to prioritize work and support business objectives. Coordinate across functional and technical teams to improve business processes and resolve issues. Build trusted relationships and maintain a high level of customer satisfaction. Lead and manage the SAP Quality Assurance (QA) team, ensuring effective planning, execution, and delivery of SAP testing activities. Establish and oversee testing strategies, including test planning, test cycles, test script development, and test execution for projects, enhancements, and production support. Lead, coach, and develop a high-performing SAP Center of Excellence team. Support hiring, onboarding, performance management, succession planning, and employee development. Identify opportunities to improve service quality, simplify processes, and increase operational efficiency. Manage relationships with managed service providers and strategic technology partners. Use metrics and feedback to improve service delivery and reduce operational risk. Qualifications Bachelor's degree in information systems, Computer Science, Engineering, Business, or a related field. 10+ years of SAP/ERP experience, including at least 5 years in a leadership role. Hands on experience in at least one SAP functional domain, including Finance (FI/CO), Order to Cash (OTC), Service Management (CS/SM), Warehouse Management (WM/EWM), Supply Chain Planning (PP/IBP), or a related SAP business process area. Experience leading enterprise application support in a manufacturing environment. Strong knowledge of SAP, ITIL, Software Development Life Cycle (SDLC), governance, and vendor management. Excellent leadership, communication, organizational, and stakeholder management skills. Preferred Master's degree in a related field. SAP, ITIL, PMP, or equivalent certifications. Experience with Agile delivery methodologies, SAP Activate, and ServiceNow. Benefits Paid Time Off Retirement with Employer Match Health and Wellness Benefits Learning and Development Opportunities Competitive Pay Bonus Scheme Recognition Employee Stock Purchase Plan Inclusive & Supportive Culture Compliance Statement: This position may require exposure to export controlled information and is subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. For US Applicants: EEO is The Law - click here for more information. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
12/07/2026
Full time
The Sr. Manager, SAP Center of Excellence (CoE) is responsible for leading the day-to-day operations, support, and continuous improvement of the Curtiss Wright SAP landscape. This role ensures reliable service delivery, effective governance, and strong partnerships with the business while developing a high-performing team. The Manager works closely with Business Process Owners, IT leaders, and strategic partners to deliver stable, secure, and business focused SAP solutions. Location: Remote, UK Work life balance: Hybrid working, flexi time program. Responsibilities Lead day to day operations of the SAP Center of Excellence. Oversee Incident, Problem, Change, Release, and Service Request Management. Monitor service performance and drive continuous improvement. Lead SAP intake, prioritization, Change Approval Board (CAB), and Release Management processes. Ensure compliance with SDLC, security, audit, and enterprise standards for both internal and external audit. Manage SAP and ServiceNow dashboards, SLAs, KPIs, and operational reporting. Partner with Business Process Owners, business leaders, and IT teams to prioritize work and support business objectives. Coordinate across functional and technical teams to improve business processes and resolve issues. Build trusted relationships and maintain a high level of customer satisfaction. Lead and manage the SAP Quality Assurance (QA) team, ensuring effective planning, execution, and delivery of SAP testing activities. Establish and oversee testing strategies, including test planning, test cycles, test script development, and test execution for projects, enhancements, and production support. Lead, coach, and develop a high-performing SAP Center of Excellence team. Support hiring, onboarding, performance management, succession planning, and employee development. Identify opportunities to improve service quality, simplify processes, and increase operational efficiency. Manage relationships with managed service providers and strategic technology partners. Use metrics and feedback to improve service delivery and reduce operational risk. Qualifications Bachelor's degree in information systems, Computer Science, Engineering, Business, or a related field. 10+ years of SAP/ERP experience, including at least 5 years in a leadership role. Hands on experience in at least one SAP functional domain, including Finance (FI/CO), Order to Cash (OTC), Service Management (CS/SM), Warehouse Management (WM/EWM), Supply Chain Planning (PP/IBP), or a related SAP business process area. Experience leading enterprise application support in a manufacturing environment. Strong knowledge of SAP, ITIL, Software Development Life Cycle (SDLC), governance, and vendor management. Excellent leadership, communication, organizational, and stakeholder management skills. Preferred Master's degree in a related field. SAP, ITIL, PMP, or equivalent certifications. Experience with Agile delivery methodologies, SAP Activate, and ServiceNow. Benefits Paid Time Off Retirement with Employer Match Health and Wellness Benefits Learning and Development Opportunities Competitive Pay Bonus Scheme Recognition Employee Stock Purchase Plan Inclusive & Supportive Culture Compliance Statement: This position may require exposure to export controlled information and is subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. For US Applicants: EEO is The Law - click here for more information. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
Organisational Context BPL is building a lean, AI first and service led Technology Operations capability to support the Gaia programme, Q3 MVP launches and the progressive transition from current Barclays / TC07 operating arrangements to a standalone BPL service model. Tech Ops is intended to act as the horizontal operational backbone across internal teams, product value streams and provider delivered services. Its focus is reliability, operability, resilience and control - not feature delivery. Scope The role owns the design, implementation and ongoing operation of the core service governance layer across Technology Operations. This includes ITSM processes, major incident command, service catalogue and ownership model, change enablement governance, operational readiness, service reporting, knowledge management, problem management and the service management interfaces with Engineering, Customer Operations, suppliers, CISO, Controls and legacy / TC07 teams. The role does not own product delivery, application development, engineering backlogs, vulnerability management, security policy, customer service tooling or traditional eyes on glass monitoring. It is accountable for ensuring that the operational process, governance, escalation, evidence and reporting model is clear, adopted and effective across those delivery and support boundaries. Key Accountabilities Establish and operate the BPL ITSM framework across incident, major incident, problem, change enablement, request, knowledge and service catalogue processes, ensuring the model is pragmatic, lean and appropriate for a fintech scale organisation. Lead the major incident management capability, including incident command, war room execution, escalation paths, communications routines, post incident review and follow through on systemic actions. Define the service catalogue, ownership model and service criticality approach, ensuring every launch service has clear service ownership, support boundaries, routing, on call / escalation arrangements, runbooks and readiness evidence. Shape change enablement governance for BPL services, balancing control and speed through risk based change thresholds, standard change patterns, release readiness, rollback criteria, audit evidence and alignment to Barclays control requirements where applicable. Drive problem management and continuous improvement, ensuring recurring incidents, service instability and launch learnings are converted into accountable actions, engineering backlogs, service improvements and measurable reduction in repeat failure demand. Own operational readiness criteria for Day 0 launches, including runbooks, service records, escalation contacts, tooling routes, monitoring / signal inputs, customer and supplier hand offs, comms routes, controls evidence and go / no go support. Develop service reporting and executive MI across incidents, service performance, SLAs / KPIs, SLOs, DORA indicators where relevant, change performance, control posture, resilience readiness, risk, decisions and operational confidence. Partner with SRE, Platform, Engineering and AIOps capabilities to improve alert quality, incident detection, event correlation, automation, toil reduction, operational telemetry and post incident learning without diluting engineering accountability. Manage service governance interfaces with suppliers and legacy service providers, ensuring clear escalation models, support obligations, operational hand offs, evidence expectations and transition readiness gates as capabilities move towards the BPL target model. Build a practical service management culture across BPL Technology Operations: clear ownership, blameless learning, data led prioritisation, automation before headcount, strong control evidence and concise senior stakeholder communication. Key Responsibilities Translate the Tech Ops operating model into executable service management processes, role clarity, RACI / ownership maps, governance routines, workflow requirements and adoption artefacts. Stand up the Day 0 incident model for launch services, including named incident roles, severity definitions, escalation triggers, war room protocols, communications templates, decision logs and post incident review process. Work with Engineering and Platform teams to define minimum operational readiness requirements for each service, including observability, alerting, ownership, runbooks, rollback, support coverage and service level expectations. Configure and continuously improve the service management operating model across Jira Service Management or agreed tooling, ensuring workflow design supports routing, evidence capture, reporting and scale. Establish a lightweight service catalogue / CMDB lite approach covering service owner, technical owner, criticality, dependencies, support model, supplier interfaces and operational evidence requirements. Lead operational engagement for launches and transitions, ensuring product, engineering, customer operations, support, supplier and control teams understand how services will run once live. Produce concise, senior ready updates on launch readiness, service risk, incident trends, operational decisions, control posture and confidence to proceed. Key Deliverables Day 0 service governance model for launch services, including incident, problem, change, request, knowledge, service catalogue and reporting processes. Major incident management playbook, covering command model, severity levels, escalation, communications, decision logging, post incident review and action tracking. Operational readiness checklist and evidence pack for each launch service, aligned to go / no go decisions and Day 1+ stabilisation. Service catalogue / CMDB lite baseline with clear ownership, criticality, dependencies, routing, on call / escalation contacts and support boundaries. Service reporting pack covering incidents, MTTR, repeat incidents, change performance, service health, SLA / KPI performance, operational risks, controls evidence and decisions required. Day 1+ service maturity roadmap showing how the model evolves from people led launch control to a standardised, tool assisted and AI enabled cross provider service model. Candidate Profile The successful candidate will be an experienced service management and technology operations leader with a strong track record of standing up or materially improving ITSM, incident management and operational governance in complex, regulated technology environments. They will be comfortable operating hands on in an immature / build environment while also creating the repeatable standards, artefacts and routines required for scale. They must be able to lead calmly during major incidents, create clarity across ambiguous ownership boundaries, challenge over heavy process where it slows delivery, and build credibility with engineering, product, customer operations, supplier and executive stakeholders. The role requires strong judgement: enough control to protect service reliability and regulatory confidence, without importing unnecessary legacy process overhead. Essential Knowledge, Skills and Experience Significant experience in IT service management, service operations or technology operations within a complex fintech, payments, payment acquiring company. Proven experience leading major incident management, incident command, crisis coordination, stakeholder communications and post incident improvement in high availability services. Strong practical knowledge of ITSM processes, including incident, problem, change, request, knowledge, service catalogue, SLA / KPI management and operational reporting. Experience designing or improving service management tooling and workflows, ideally including Jira Service Management, ServiceNow or equivalent ITSM platforms. Ability to define operational readiness criteria, service runbooks, escalation models, support boundaries, service level expectations and evidence packs for technology launches. Strong understanding of SRE, observability, alert hygiene, service ownership, SLOs, error budgets, postmortems and automation led service improvement. Experience working across engineering, product, customer operations, suppliers, control teams and senior technology leadership to resolve ambiguity and drive adoption. Excellent written and verbal communication skills, with the ability to produce clear executive ready updates, incident communications, decision papers and service readiness reporting. Experience in merchant acquiring, payments, gateway, servicing portal, digital channels or high volume transaction processing environments. Familiarity with operational resilience, business continuity, disaster recovery, technology controls, audit evidence and regulated outsourcing / supplier management expectations. Experience operating in a carve out, new entity build, platform migration, service transition or large scale transformation environment. Understanding of AIOps, event correlation, service telemetry, automated evidence capture and AI enabled service management patterns. This position is not eligible for visa sponsorship and applicants must already hold the legal right to work in the UK. This role is intended for candidates who are already operating at Director level. Success Measures Day 0 launch services have clear ownership, service records, operational readiness evidence, escalation paths, tooling routes, runbooks and go / no go confidence. . click apply for full job details
12/07/2026
Full time
Organisational Context BPL is building a lean, AI first and service led Technology Operations capability to support the Gaia programme, Q3 MVP launches and the progressive transition from current Barclays / TC07 operating arrangements to a standalone BPL service model. Tech Ops is intended to act as the horizontal operational backbone across internal teams, product value streams and provider delivered services. Its focus is reliability, operability, resilience and control - not feature delivery. Scope The role owns the design, implementation and ongoing operation of the core service governance layer across Technology Operations. This includes ITSM processes, major incident command, service catalogue and ownership model, change enablement governance, operational readiness, service reporting, knowledge management, problem management and the service management interfaces with Engineering, Customer Operations, suppliers, CISO, Controls and legacy / TC07 teams. The role does not own product delivery, application development, engineering backlogs, vulnerability management, security policy, customer service tooling or traditional eyes on glass monitoring. It is accountable for ensuring that the operational process, governance, escalation, evidence and reporting model is clear, adopted and effective across those delivery and support boundaries. Key Accountabilities Establish and operate the BPL ITSM framework across incident, major incident, problem, change enablement, request, knowledge and service catalogue processes, ensuring the model is pragmatic, lean and appropriate for a fintech scale organisation. Lead the major incident management capability, including incident command, war room execution, escalation paths, communications routines, post incident review and follow through on systemic actions. Define the service catalogue, ownership model and service criticality approach, ensuring every launch service has clear service ownership, support boundaries, routing, on call / escalation arrangements, runbooks and readiness evidence. Shape change enablement governance for BPL services, balancing control and speed through risk based change thresholds, standard change patterns, release readiness, rollback criteria, audit evidence and alignment to Barclays control requirements where applicable. Drive problem management and continuous improvement, ensuring recurring incidents, service instability and launch learnings are converted into accountable actions, engineering backlogs, service improvements and measurable reduction in repeat failure demand. Own operational readiness criteria for Day 0 launches, including runbooks, service records, escalation contacts, tooling routes, monitoring / signal inputs, customer and supplier hand offs, comms routes, controls evidence and go / no go support. Develop service reporting and executive MI across incidents, service performance, SLAs / KPIs, SLOs, DORA indicators where relevant, change performance, control posture, resilience readiness, risk, decisions and operational confidence. Partner with SRE, Platform, Engineering and AIOps capabilities to improve alert quality, incident detection, event correlation, automation, toil reduction, operational telemetry and post incident learning without diluting engineering accountability. Manage service governance interfaces with suppliers and legacy service providers, ensuring clear escalation models, support obligations, operational hand offs, evidence expectations and transition readiness gates as capabilities move towards the BPL target model. Build a practical service management culture across BPL Technology Operations: clear ownership, blameless learning, data led prioritisation, automation before headcount, strong control evidence and concise senior stakeholder communication. Key Responsibilities Translate the Tech Ops operating model into executable service management processes, role clarity, RACI / ownership maps, governance routines, workflow requirements and adoption artefacts. Stand up the Day 0 incident model for launch services, including named incident roles, severity definitions, escalation triggers, war room protocols, communications templates, decision logs and post incident review process. Work with Engineering and Platform teams to define minimum operational readiness requirements for each service, including observability, alerting, ownership, runbooks, rollback, support coverage and service level expectations. Configure and continuously improve the service management operating model across Jira Service Management or agreed tooling, ensuring workflow design supports routing, evidence capture, reporting and scale. Establish a lightweight service catalogue / CMDB lite approach covering service owner, technical owner, criticality, dependencies, support model, supplier interfaces and operational evidence requirements. Lead operational engagement for launches and transitions, ensuring product, engineering, customer operations, support, supplier and control teams understand how services will run once live. Produce concise, senior ready updates on launch readiness, service risk, incident trends, operational decisions, control posture and confidence to proceed. Key Deliverables Day 0 service governance model for launch services, including incident, problem, change, request, knowledge, service catalogue and reporting processes. Major incident management playbook, covering command model, severity levels, escalation, communications, decision logging, post incident review and action tracking. Operational readiness checklist and evidence pack for each launch service, aligned to go / no go decisions and Day 1+ stabilisation. Service catalogue / CMDB lite baseline with clear ownership, criticality, dependencies, routing, on call / escalation contacts and support boundaries. Service reporting pack covering incidents, MTTR, repeat incidents, change performance, service health, SLA / KPI performance, operational risks, controls evidence and decisions required. Day 1+ service maturity roadmap showing how the model evolves from people led launch control to a standardised, tool assisted and AI enabled cross provider service model. Candidate Profile The successful candidate will be an experienced service management and technology operations leader with a strong track record of standing up or materially improving ITSM, incident management and operational governance in complex, regulated technology environments. They will be comfortable operating hands on in an immature / build environment while also creating the repeatable standards, artefacts and routines required for scale. They must be able to lead calmly during major incidents, create clarity across ambiguous ownership boundaries, challenge over heavy process where it slows delivery, and build credibility with engineering, product, customer operations, supplier and executive stakeholders. The role requires strong judgement: enough control to protect service reliability and regulatory confidence, without importing unnecessary legacy process overhead. Essential Knowledge, Skills and Experience Significant experience in IT service management, service operations or technology operations within a complex fintech, payments, payment acquiring company. Proven experience leading major incident management, incident command, crisis coordination, stakeholder communications and post incident improvement in high availability services. Strong practical knowledge of ITSM processes, including incident, problem, change, request, knowledge, service catalogue, SLA / KPI management and operational reporting. Experience designing or improving service management tooling and workflows, ideally including Jira Service Management, ServiceNow or equivalent ITSM platforms. Ability to define operational readiness criteria, service runbooks, escalation models, support boundaries, service level expectations and evidence packs for technology launches. Strong understanding of SRE, observability, alert hygiene, service ownership, SLOs, error budgets, postmortems and automation led service improvement. Experience working across engineering, product, customer operations, suppliers, control teams and senior technology leadership to resolve ambiguity and drive adoption. Excellent written and verbal communication skills, with the ability to produce clear executive ready updates, incident communications, decision papers and service readiness reporting. Experience in merchant acquiring, payments, gateway, servicing portal, digital channels or high volume transaction processing environments. Familiarity with operational resilience, business continuity, disaster recovery, technology controls, audit evidence and regulated outsourcing / supplier management expectations. Experience operating in a carve out, new entity build, platform migration, service transition or large scale transformation environment. Understanding of AIOps, event correlation, service telemetry, automated evidence capture and AI enabled service management patterns. This position is not eligible for visa sponsorship and applicants must already hold the legal right to work in the UK. This role is intended for candidates who are already operating at Director level. Success Measures Day 0 launch services have clear ownership, service records, operational readiness evidence, escalation paths, tooling routes, runbooks and go / no go confidence. . click apply for full job details
