Job Title: Customer Support Technician Location: Bridgend (on-site) Salary: £23,000 - £25,000 Per Annum Job Type: Full time, Permanent Working Hours: Monday to Sunday - 08:00 to 18:00 (5 days per week, 8 hours per day during this times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the South West. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Please note that candidates must have the right to live and work in the UK and live within a commutable distance to Bridgend to be considered for this role. Key Responsibilities: Answering the phone to inbound calls from customers who require technical help Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Troubleshoot and resolve software and hardware issues remotely over the phone and by email. If you are unable to resolve at first point of contact, you will be expected to triage the query and pass it onto the engineering team Investigating and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction Ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for consistently giving a first-class service Provide additions and updates to existing process documentation, ensuring we keep solutions up to date. Job Experience Required: Have an ICT and/or Telecoms background with service desk experience is essential Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Renumeration and Benefits: Have an ICT and/or Telecoms background with service desk experience is essential Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
Sep 12, 2024
Full time
Job Title: Customer Support Technician Location: Bridgend (on-site) Salary: £23,000 - £25,000 Per Annum Job Type: Full time, Permanent Working Hours: Monday to Sunday - 08:00 to 18:00 (5 days per week, 8 hours per day during this times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the South West. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Please note that candidates must have the right to live and work in the UK and live within a commutable distance to Bridgend to be considered for this role. Key Responsibilities: Answering the phone to inbound calls from customers who require technical help Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Troubleshoot and resolve software and hardware issues remotely over the phone and by email. If you are unable to resolve at first point of contact, you will be expected to triage the query and pass it onto the engineering team Investigating and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction Ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for consistently giving a first-class service Provide additions and updates to existing process documentation, ensuring we keep solutions up to date. Job Experience Required: Have an ICT and/or Telecoms background with service desk experience is essential Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Renumeration and Benefits: Have an ICT and/or Telecoms background with service desk experience is essential Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
Role: 2nd Line IT Engineer Location: Ferndown, Dorset Employer: Managed Service Provider Salary / Rate of pay: upto£33,000 Platinum Recruitment is working in partnership with a Telecoms managed service provider in Ferndown, Dorset are looking for a 2nd line IT engineer to join the ever expanding team. What's in it for you? Looking for a quality employer based in a picturesque location of the New Forest? Take a look at some of the perks on offer: Training & development opportunities 23 days + bank holidays, rising to 25 after 2 years Great career progression Why choose our Client? Our client is a Telecoms and IT provider for businesses. We primarily operate in the Dorset and Hampshire areas and have circa 700 active customers. We install and support solutions to businesses of all types and size with a suite of products and services to provide a complete IT & telecoms package We have built an outstanding reputation over our 30 years in business with our existing and often longstanding customers due to delivering quality products with outstanding service and integrity. We are steadily growing as a business and looking for exciting talent to join our excellent team What's involved? We have an opportunity for an experienced IT / Telecoms Hybrid Field Engineer to join our excellent engineering team, to majorly plan and deliver onsite installations, undertake onsite fault support and where demand requires assist on the helpdesk. The candidate must be a highly motivated engineer, with a 'can do' attitude and a thorough, logical and proactive approach to planning and preparing projects and delivering quality installations. They must be sufficiently skilled in our core product and service areas to bring varied solutions to fruition, on time and on budget and to customers satisfaction Installation of IT and Telecoms solutions Onboarding of managed support services Remote and On-Site support of customers Planning and managing installation projects Assisting sales and customers with solution design and recommendations Working with CRM system to document and update project and service tickets Driving sales opportunities from technical operations Sound like the role for you? T hen we would love to hear from you! Click Apply Now and one of the team will be in touch to discuss this 2nd Line IT Engineer role in Ferndown, Dorset Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. Consultant: Anna Brownless Job Number: 929922/ INDCOM Job Role: 2nd Line IT Engineer Location: Ferndown, Dorset Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Sep 12, 2024
Full time
Role: 2nd Line IT Engineer Location: Ferndown, Dorset Employer: Managed Service Provider Salary / Rate of pay: upto£33,000 Platinum Recruitment is working in partnership with a Telecoms managed service provider in Ferndown, Dorset are looking for a 2nd line IT engineer to join the ever expanding team. What's in it for you? Looking for a quality employer based in a picturesque location of the New Forest? Take a look at some of the perks on offer: Training & development opportunities 23 days + bank holidays, rising to 25 after 2 years Great career progression Why choose our Client? Our client is a Telecoms and IT provider for businesses. We primarily operate in the Dorset and Hampshire areas and have circa 700 active customers. We install and support solutions to businesses of all types and size with a suite of products and services to provide a complete IT & telecoms package We have built an outstanding reputation over our 30 years in business with our existing and often longstanding customers due to delivering quality products with outstanding service and integrity. We are steadily growing as a business and looking for exciting talent to join our excellent team What's involved? We have an opportunity for an experienced IT / Telecoms Hybrid Field Engineer to join our excellent engineering team, to majorly plan and deliver onsite installations, undertake onsite fault support and where demand requires assist on the helpdesk. The candidate must be a highly motivated engineer, with a 'can do' attitude and a thorough, logical and proactive approach to planning and preparing projects and delivering quality installations. They must be sufficiently skilled in our core product and service areas to bring varied solutions to fruition, on time and on budget and to customers satisfaction Installation of IT and Telecoms solutions Onboarding of managed support services Remote and On-Site support of customers Planning and managing installation projects Assisting sales and customers with solution design and recommendations Working with CRM system to document and update project and service tickets Driving sales opportunities from technical operations Sound like the role for you? T hen we would love to hear from you! Click Apply Now and one of the team will be in touch to discuss this 2nd Line IT Engineer role in Ferndown, Dorset Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. Consultant: Anna Brownless Job Number: 929922/ INDCOM Job Role: 2nd Line IT Engineer Location: Ferndown, Dorset Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Job Title: Customer Support Technician Location: Bridgend (on-site) Salary: £23,000 - £25,000 Per Annum Job Type: Full time, Permanent Working Hours: Monday to Sunday 08:00 to 18:00 (5 days per week, 8 hours per day during this times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the South West. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Please note that candidates must have the right to live and work in the UK and live within a commutable distance to Bridgend to be considered for this role. Key Responsibilities: Answering the phone to inbound calls from customers who require technical help Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for First Call Resolution Troubleshoot and resolve software and hardware issues remotely over the phone and by email. If you are unable to resolve at first point of contact, you will be expected to triage the query and pass it onto the engineering team Investigating and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction Ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for consistently giving a first-class service Provide additions and updates to existing process documentation, ensuring we keep solutions up to date. Job Experience Required: Have an ICT and/or Telecoms background with service desk experience is essential Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Renumeration and Benefits: Have an ICT and/or Telecoms background with service desk experience is essential Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
Sep 12, 2024
Full time
Job Title: Customer Support Technician Location: Bridgend (on-site) Salary: £23,000 - £25,000 Per Annum Job Type: Full time, Permanent Working Hours: Monday to Sunday 08:00 to 18:00 (5 days per week, 8 hours per day during this times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the South West. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Please note that candidates must have the right to live and work in the UK and live within a commutable distance to Bridgend to be considered for this role. Key Responsibilities: Answering the phone to inbound calls from customers who require technical help Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for First Call Resolution Troubleshoot and resolve software and hardware issues remotely over the phone and by email. If you are unable to resolve at first point of contact, you will be expected to triage the query and pass it onto the engineering team Investigating and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction Ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for consistently giving a first-class service Provide additions and updates to existing process documentation, ensuring we keep solutions up to date. Job Experience Required: Have an ICT and/or Telecoms background with service desk experience is essential Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Renumeration and Benefits: Have an ICT and/or Telecoms background with service desk experience is essential Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
Role overview ID: Entity: Vistry Region: Vistry South Central Midlands Department: Technical Contract Type: Permanent - Full Time Job Location: Coleshill, West Midlands Date Posted: 11.09.2024 We have a fantastic opportunity for a Technical Coordinator to join our team within Vistry South Central Midlands, at our Coleshill office. As our Technical Coordinator you will be responsible for establishing all Private and Adoptable infrastructure that connects a new development, from roads to sewers and all the utilities you expect from a modern, functional dwelling, our engineers are a vital part of ensuring each home meets and exceeds our customers' expectations whilst ensuring best value to the business unit. Your role will involve procuring, coordinating, managing and reviewing the development of Engineering drawings, technical reports, utility designs and site constraints to enable any given residential development to be built as intended. As well as working with the wider teams to ensure designs are understood, cost effective and accurately implemented. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality HND or equivalent in Civil Engineering Experience in a similar role with a residential developer Experience working within residential house building or within fields directly relating to residential house building Experience reviewing and understanding Civil Engineering designs. Good level of IT literacy with experience of AutoCAD, Outlook, Excel & Word, Comfortable using engineering related software like AutoCAD and Civil3D and Micro drainage Awareness of engineering regulatory requirements in housebuilding Excellent attention to detail particularly when reviewing highly technical documentation An awareness of road and sewer design as well as the associated technical approval process Organisation skills and time management with ability to multi task. Enjoy working with people to deliver the best solution whether that be by applying existing knowledge or thinking creatively to develop bespoke solutions Ability to analyse problems and deliver solutions. Take pride in what you do and are open to new ideas in order to fully explore and correctly implement them. Be able to interpret the designs and technical demands of others. Ability to clearly and concisely report on engineering issues to the wider business and ensure that any cost movement is communicated and mitigated Ability to take the lead in site meetings at the initial stages of build ensuring that infrastructure delivery is achieved. Desirable - Hold and appropriate engineering degree of BSC / BENG Experience in private practice producing detailed engineering designs and details alongside experience in a similar role Experience undertaking site appraisals Experience working within an Engineering role at mass volume residential house builder. Use of online drawing management systems such as Viewpoint Project management experience More about the Technical Coordinator role Assisting the Associate Engineering Director and Senior Civil Engineer in assessing engineering risks and opportunities in land acquisitions, and in developing land feasibility packs to aid the land team in bidding on new development sites. Assist the planning team to analyse and resolve engineering issues as part of the planning application and provide information as required to discharge planning conditions Ensure compliance with current building regulation and NHBC published standards and assist with site compliance where applicable Arrange and manage external consultants to undertake any Enabling works, Site Investigations, Topographical Surveys, CCTV and Ground penetrating radar surveys amongst others. Co-ordinate and manage consultants to developing detailed engineering design packages in both Civil and Structural disciplines. Work with external consultants to ensure that designs are cost effective and consider buildability and construction risks. Work with external consultants, utilities providers and local authorities to gain technical approvals and manage the implementation of associated legal agreements. Submission of all information to NHBC and obtaining approval of same for any Engineering related conditions. Attending Pre-Start Meetings and regular site project meetings whilst briefing all departments on matters related to the technical aspects of the development. Prepare all drawings and documents for Pre-Start Meetings, site start and regular project meetings as appropriate Procure and manage service provision on site including, Gas, Electric, Water and telecoms provision ensuring that best value is achieved whilst ensuring that all off site requirements are communicated to the wider business. Manage the implementation of on-site services between the stages of site acquisition and "go live" ensuring delivery does not form a constraint to the regional build programme, particularly in the provision of any off-site services and reinforcement works. Work closely with other construction and sales teams on resolving engineering issues on site whilst being present on site as much as required in the initial stages of build Ensure that site constraints are clearly identified and mitigated to ensure no hindrance to the regional build programme. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We al
Sep 11, 2024
Full time
Role overview ID: Entity: Vistry Region: Vistry South Central Midlands Department: Technical Contract Type: Permanent - Full Time Job Location: Coleshill, West Midlands Date Posted: 11.09.2024 We have a fantastic opportunity for a Technical Coordinator to join our team within Vistry South Central Midlands, at our Coleshill office. As our Technical Coordinator you will be responsible for establishing all Private and Adoptable infrastructure that connects a new development, from roads to sewers and all the utilities you expect from a modern, functional dwelling, our engineers are a vital part of ensuring each home meets and exceeds our customers' expectations whilst ensuring best value to the business unit. Your role will involve procuring, coordinating, managing and reviewing the development of Engineering drawings, technical reports, utility designs and site constraints to enable any given residential development to be built as intended. As well as working with the wider teams to ensure designs are understood, cost effective and accurately implemented. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality HND or equivalent in Civil Engineering Experience in a similar role with a residential developer Experience working within residential house building or within fields directly relating to residential house building Experience reviewing and understanding Civil Engineering designs. Good level of IT literacy with experience of AutoCAD, Outlook, Excel & Word, Comfortable using engineering related software like AutoCAD and Civil3D and Micro drainage Awareness of engineering regulatory requirements in housebuilding Excellent attention to detail particularly when reviewing highly technical documentation An awareness of road and sewer design as well as the associated technical approval process Organisation skills and time management with ability to multi task. Enjoy working with people to deliver the best solution whether that be by applying existing knowledge or thinking creatively to develop bespoke solutions Ability to analyse problems and deliver solutions. Take pride in what you do and are open to new ideas in order to fully explore and correctly implement them. Be able to interpret the designs and technical demands of others. Ability to clearly and concisely report on engineering issues to the wider business and ensure that any cost movement is communicated and mitigated Ability to take the lead in site meetings at the initial stages of build ensuring that infrastructure delivery is achieved. Desirable - Hold and appropriate engineering degree of BSC / BENG Experience in private practice producing detailed engineering designs and details alongside experience in a similar role Experience undertaking site appraisals Experience working within an Engineering role at mass volume residential house builder. Use of online drawing management systems such as Viewpoint Project management experience More about the Technical Coordinator role Assisting the Associate Engineering Director and Senior Civil Engineer in assessing engineering risks and opportunities in land acquisitions, and in developing land feasibility packs to aid the land team in bidding on new development sites. Assist the planning team to analyse and resolve engineering issues as part of the planning application and provide information as required to discharge planning conditions Ensure compliance with current building regulation and NHBC published standards and assist with site compliance where applicable Arrange and manage external consultants to undertake any Enabling works, Site Investigations, Topographical Surveys, CCTV and Ground penetrating radar surveys amongst others. Co-ordinate and manage consultants to developing detailed engineering design packages in both Civil and Structural disciplines. Work with external consultants to ensure that designs are cost effective and consider buildability and construction risks. Work with external consultants, utilities providers and local authorities to gain technical approvals and manage the implementation of associated legal agreements. Submission of all information to NHBC and obtaining approval of same for any Engineering related conditions. Attending Pre-Start Meetings and regular site project meetings whilst briefing all departments on matters related to the technical aspects of the development. Prepare all drawings and documents for Pre-Start Meetings, site start and regular project meetings as appropriate Procure and manage service provision on site including, Gas, Electric, Water and telecoms provision ensuring that best value is achieved whilst ensuring that all off site requirements are communicated to the wider business. Manage the implementation of on-site services between the stages of site acquisition and "go live" ensuring delivery does not form a constraint to the regional build programme, particularly in the provision of any off-site services and reinforcement works. Work closely with other construction and sales teams on resolving engineering issues on site whilst being present on site as much as required in the initial stages of build Ensure that site constraints are clearly identified and mitigated to ensure no hindrance to the regional build programme. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We al
CACI offers an unrivalled range of data, marketing and IT solutions to a wide range of industries across both the public and private sectors. Our Integrated Marketing and Location Planning divisions provides data, software and consulting services to improve our clients' sales and marketing programmes. We help clients find, retain and grow profitable customers through our understanding of consumer characteristics and behaviour. And we help commercial property developers and retailers plan retail provision in the UK and overseas. Our Technology and Network Services divisions provides a range of software, consultancy and managed services to SME and large enterprise clients from across the public and private sector. With our experience and understanding of big data analytics, systems integration, secure cloud and IT networks, we help clients improve operational processes, gain greater insight into their business and reduce costs. CACI Network Services is a rapidly expanding specialist IT and Networks consultancy offering a wide variety of opportunities to work within challenging and exciting environments with our major clients in Global Media, Banking, Government, Telecoms & Utilities As a Pre-Sales Solution Consultant, you will play a pivotal role in the sales process, acting as the technical authority and trusted advisor for our customers. Your primary responsibility will be to support the sales team in identifying and qualifying customer needs, designing solutions, and ensuring successful project delivery. You will work closely with vendors and internal teams, including Sales, Solutions Consultants and Network/Security SMEs, to create comprehensive technical solutions, generate vendor Bills of Materials (BoMs), manage bids, respond to Requests for Proposals (RFPs), and produce associated proposal documentation. Key Responsibilities: Customer Engagement & Technical Discovery Engage with customers to understand their technical requirements, business challenges, and business goals. Where required, conduct technical scoping workshops and presentations to gather detailed information on customer environments while showcasing CACI technical and service offerings. Develop and maintain strong relationships with key technical stakeholders within customer organisations. Solution Design & Proposal Development Design and architect networking and security proposals using technologies from market-leading vendors such as Cisco, Arista, Fortinet and F5. Develop and produce engaging, clear and concise customer solution proposals that effectively address client needs and highlight CACI's value proposition. Collaborate with the sales team to create compelling technical proposals and presentations. Generate accurate and cost-effective Bills of Materials (BoMs) and support in deploying Statements of Work (SoWs) based on the solution proposal. Create, manage and maintain a repository of proposal templates, case studies, and other essential documentation. Bid Management & RFP Response Facilitate the technical aspects of bid management and RFP responses, ensuring alignment with customer requirements and organisational standards. Work closely with internal teams, including sales, partner management, and relevant SMEs, to ensure all technical elements are thoroughly covered in proposals. Coordinate with vendors to ensure timely and accurate responses to customer inquiries during the bidding process. Vendor & Partner Collaboration Maintain strong relationships with key vendors (eg, Cisco, Fortinet, F5 and future partners) to stay updated on the latest technologies, roadmaps, and best practices. Attend vendor training sessions and certifications to enhance your technical expertise and understanding of vendor products. Leverage vendor resources and support to ensure optimal solution design and delivery. Actively participate in company technical workgroups to contribute expertise, share insights, and collaborate on the development of new solutions. Industry and Market Research Monitor industry trends and advancements in networking and security technologies. Engage with vendors to stay informed about new products and technical roadmaps. Conduct competitive analysis to identify opportunities for differentiation. Share industry insights and knowledge with internal CACI teams through training and updates. Provide strategic input to shape our service offerings and go-to-market strategies. Post-Sales Support & Handover Ensure a smooth transition from pre-sales to post-sales by providing detailed handover documentation and briefings to implementation teams. Where required, offer technical guidance during the deployment phase to ensure the solution is implemented as designed. Participate in post-implementation reviews to assess solution performance and identify areas for improvement. Required Skills & Qualifications: Technical Expertise: Experience working in a pre-sales role within a Value-Added Reseller (VAR) or a similar environment. Extensive knowledge and hands-on experience with networking and security technologies from Cisco, Arista, Fortinet, Palo Alto, Checkpoint and F5. Well-versed in network automation and cloud-based solutions, demonstrating a strong understanding of their integration and implementation in modern network environments. Strong understanding of network design, security principles, and industry best practices in designing enterprise-grade solutions. Must have a high level of proficiency in creating BoMs, proposal documentation, and technical presentations. Experience in responding to RFPs and managing technical bids. Customer-Focused Approach: Ability to engage with customers at all levels, from technical engineers to C-level executives. Proven track record in understanding customer needs and translating them into effective technical solutions. Excellent communication and presentation skills, with the ability to convey complex technical concepts clearly and compellingly. Capable of performing effectively under pressure and adhering to strict deadlines. Project & Bid Management: Strong organisational skills and the ability to manage multiple projects and bids simultaneously. Attention to detail and a thorough approach to bid management and documentation. Experience working with cross-functional teams and managing relationships with vendors and partners. Certifications: Bachelor's degree in Computer Science, Information Technology, or industry experience is preferred. Relevant industry certifications (eg, CCIE, CCNP, NSE4, PCNSE, CCSE, APMG, CISSP, CISM) are highly desirable. Ongoing commitment to professional development and certification. Full, clean UK driving license Training CACI Network Services develops individuals through a portfolio of training and development options such as certified training courses, workshops, technical conferences, boot camps, on-line training and much more. You will have the opportunity to work on some of the most advanced networking hardware in the industry as well as development of your abilities and talents to become one of the best in the field. Rewards and Benefits In return you will be awarded with a competitive salary, excellent benefits and the opportunity to develop your career and skills within a growing company. Equal Opportunities: CACI is proud to be an equal opportunities employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favourably due to ethnic origin, age, gender, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination. As a Disability Confident employer, we will; Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team to discuss individual requirements further). Offer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview. Our people are unique and we encourage, and support them, to be confident in contributing to our inclusion journey.
Sep 11, 2024
Full time
CACI offers an unrivalled range of data, marketing and IT solutions to a wide range of industries across both the public and private sectors. Our Integrated Marketing and Location Planning divisions provides data, software and consulting services to improve our clients' sales and marketing programmes. We help clients find, retain and grow profitable customers through our understanding of consumer characteristics and behaviour. And we help commercial property developers and retailers plan retail provision in the UK and overseas. Our Technology and Network Services divisions provides a range of software, consultancy and managed services to SME and large enterprise clients from across the public and private sector. With our experience and understanding of big data analytics, systems integration, secure cloud and IT networks, we help clients improve operational processes, gain greater insight into their business and reduce costs. CACI Network Services is a rapidly expanding specialist IT and Networks consultancy offering a wide variety of opportunities to work within challenging and exciting environments with our major clients in Global Media, Banking, Government, Telecoms & Utilities As a Pre-Sales Solution Consultant, you will play a pivotal role in the sales process, acting as the technical authority and trusted advisor for our customers. Your primary responsibility will be to support the sales team in identifying and qualifying customer needs, designing solutions, and ensuring successful project delivery. You will work closely with vendors and internal teams, including Sales, Solutions Consultants and Network/Security SMEs, to create comprehensive technical solutions, generate vendor Bills of Materials (BoMs), manage bids, respond to Requests for Proposals (RFPs), and produce associated proposal documentation. Key Responsibilities: Customer Engagement & Technical Discovery Engage with customers to understand their technical requirements, business challenges, and business goals. Where required, conduct technical scoping workshops and presentations to gather detailed information on customer environments while showcasing CACI technical and service offerings. Develop and maintain strong relationships with key technical stakeholders within customer organisations. Solution Design & Proposal Development Design and architect networking and security proposals using technologies from market-leading vendors such as Cisco, Arista, Fortinet and F5. Develop and produce engaging, clear and concise customer solution proposals that effectively address client needs and highlight CACI's value proposition. Collaborate with the sales team to create compelling technical proposals and presentations. Generate accurate and cost-effective Bills of Materials (BoMs) and support in deploying Statements of Work (SoWs) based on the solution proposal. Create, manage and maintain a repository of proposal templates, case studies, and other essential documentation. Bid Management & RFP Response Facilitate the technical aspects of bid management and RFP responses, ensuring alignment with customer requirements and organisational standards. Work closely with internal teams, including sales, partner management, and relevant SMEs, to ensure all technical elements are thoroughly covered in proposals. Coordinate with vendors to ensure timely and accurate responses to customer inquiries during the bidding process. Vendor & Partner Collaboration Maintain strong relationships with key vendors (eg, Cisco, Fortinet, F5 and future partners) to stay updated on the latest technologies, roadmaps, and best practices. Attend vendor training sessions and certifications to enhance your technical expertise and understanding of vendor products. Leverage vendor resources and support to ensure optimal solution design and delivery. Actively participate in company technical workgroups to contribute expertise, share insights, and collaborate on the development of new solutions. Industry and Market Research Monitor industry trends and advancements in networking and security technologies. Engage with vendors to stay informed about new products and technical roadmaps. Conduct competitive analysis to identify opportunities for differentiation. Share industry insights and knowledge with internal CACI teams through training and updates. Provide strategic input to shape our service offerings and go-to-market strategies. Post-Sales Support & Handover Ensure a smooth transition from pre-sales to post-sales by providing detailed handover documentation and briefings to implementation teams. Where required, offer technical guidance during the deployment phase to ensure the solution is implemented as designed. Participate in post-implementation reviews to assess solution performance and identify areas for improvement. Required Skills & Qualifications: Technical Expertise: Experience working in a pre-sales role within a Value-Added Reseller (VAR) or a similar environment. Extensive knowledge and hands-on experience with networking and security technologies from Cisco, Arista, Fortinet, Palo Alto, Checkpoint and F5. Well-versed in network automation and cloud-based solutions, demonstrating a strong understanding of their integration and implementation in modern network environments. Strong understanding of network design, security principles, and industry best practices in designing enterprise-grade solutions. Must have a high level of proficiency in creating BoMs, proposal documentation, and technical presentations. Experience in responding to RFPs and managing technical bids. Customer-Focused Approach: Ability to engage with customers at all levels, from technical engineers to C-level executives. Proven track record in understanding customer needs and translating them into effective technical solutions. Excellent communication and presentation skills, with the ability to convey complex technical concepts clearly and compellingly. Capable of performing effectively under pressure and adhering to strict deadlines. Project & Bid Management: Strong organisational skills and the ability to manage multiple projects and bids simultaneously. Attention to detail and a thorough approach to bid management and documentation. Experience working with cross-functional teams and managing relationships with vendors and partners. Certifications: Bachelor's degree in Computer Science, Information Technology, or industry experience is preferred. Relevant industry certifications (eg, CCIE, CCNP, NSE4, PCNSE, CCSE, APMG, CISSP, CISM) are highly desirable. Ongoing commitment to professional development and certification. Full, clean UK driving license Training CACI Network Services develops individuals through a portfolio of training and development options such as certified training courses, workshops, technical conferences, boot camps, on-line training and much more. You will have the opportunity to work on some of the most advanced networking hardware in the industry as well as development of your abilities and talents to become one of the best in the field. Rewards and Benefits In return you will be awarded with a competitive salary, excellent benefits and the opportunity to develop your career and skills within a growing company. Equal Opportunities: CACI is proud to be an equal opportunities employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favourably due to ethnic origin, age, gender, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination. As a Disability Confident employer, we will; Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team to discuss individual requirements further). Offer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview. Our people are unique and we encourage, and support them, to be confident in contributing to our inclusion journey.
You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first. We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as "DO Diversity", aim to create a space for us to learn and get involved in building a truly diverse environment. We are seeking a pragmatic, detail oriented and experienced Data Analytics & Business Intelligence Consultant to join our fast-growing Data & Intelligence practice. You will have deep experience in Data Analytics and love to collaborate with other Data professionals, engineers, and business or operations experts to understand and address their data needs. You will be well experienced in managing and analysing large sets of data using a range of statistical and analytical methods, maintaining data integrity and communicating relevant insights to business stakeholders. You'll be responsible for collecting and analysing data that can be translated into insights to guide our client's business strategies as well as inform their product and service development roadmaps. Your will be expected to lead clients through ambiguity to a value-based outcome, identifying leads, qualifying opportunities with client partners or service line leadership, and proactively contributing to the building of proposals, developing part of a capability. You'll be involved in nurturing talents using different learning and development techniques, at more Senior level you'll be expected to own the creation of proposals, both content and delivery management, lead complex programmes of work and the profitability on their deliveries and coaches others to do so. In your typical day you'll be involved in: Input into and drive the creation of go-to-market propositions in Data Analytics. Support client partners and practice leads in pre-sales activities. Act as a go-to practitioner in the area of delivering projects in the Data Analytics field. Interpreting data, analysing results using statistical techniques and providing reports. Developing and implementing databases, data collection systems, data analytics and other strategies that optimise statistical efficiency and quality, Deliver BI and Analytics projects with/ for our clients. Developing professional capabilities and sales at more Senior level. We are looking for someone with demonstrable experience of delivering data analytics projects utilising a broad range of statistical and mathematical methods as well as the more progressive areas such as Artificial Intelligence and Machine Learning. To be successful in this role, you'll have: Exceptional background in data, consulting, analytics or a related function involving quantitative data analysis to solve problems in variety of contexts, covering multiple sectors, including telecoms and media, banking, insurance, and public sector. Comfortable developing and shaping the project vision. Ability to operate in demanding situations whilst still having relentless drive to deliver with enthusiasm. Technical expertise regarding data models, database design development, data mining and segmentation techniques. Experience with data visualisation tools and in using query languages such as SQL, Hive, Pig, Python and R. Good understanding of Artificial Intelligence and Machine Learning tools such as DataRobot, Dataiku, Azure ML, AutoML. Great project management skills and the ability to bring the abstract into focus. Data-oriented personality, great communication skills, and an excellent eye for detail. The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example. To support your hard work and dedication, we will offer you the following: A people focused business Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills. ...And much more!
Sep 15, 2022
Full time
You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first. We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as "DO Diversity", aim to create a space for us to learn and get involved in building a truly diverse environment. We are seeking a pragmatic, detail oriented and experienced Data Analytics & Business Intelligence Consultant to join our fast-growing Data & Intelligence practice. You will have deep experience in Data Analytics and love to collaborate with other Data professionals, engineers, and business or operations experts to understand and address their data needs. You will be well experienced in managing and analysing large sets of data using a range of statistical and analytical methods, maintaining data integrity and communicating relevant insights to business stakeholders. You'll be responsible for collecting and analysing data that can be translated into insights to guide our client's business strategies as well as inform their product and service development roadmaps. Your will be expected to lead clients through ambiguity to a value-based outcome, identifying leads, qualifying opportunities with client partners or service line leadership, and proactively contributing to the building of proposals, developing part of a capability. You'll be involved in nurturing talents using different learning and development techniques, at more Senior level you'll be expected to own the creation of proposals, both content and delivery management, lead complex programmes of work and the profitability on their deliveries and coaches others to do so. In your typical day you'll be involved in: Input into and drive the creation of go-to-market propositions in Data Analytics. Support client partners and practice leads in pre-sales activities. Act as a go-to practitioner in the area of delivering projects in the Data Analytics field. Interpreting data, analysing results using statistical techniques and providing reports. Developing and implementing databases, data collection systems, data analytics and other strategies that optimise statistical efficiency and quality, Deliver BI and Analytics projects with/ for our clients. Developing professional capabilities and sales at more Senior level. We are looking for someone with demonstrable experience of delivering data analytics projects utilising a broad range of statistical and mathematical methods as well as the more progressive areas such as Artificial Intelligence and Machine Learning. To be successful in this role, you'll have: Exceptional background in data, consulting, analytics or a related function involving quantitative data analysis to solve problems in variety of contexts, covering multiple sectors, including telecoms and media, banking, insurance, and public sector. Comfortable developing and shaping the project vision. Ability to operate in demanding situations whilst still having relentless drive to deliver with enthusiasm. Technical expertise regarding data models, database design development, data mining and segmentation techniques. Experience with data visualisation tools and in using query languages such as SQL, Hive, Pig, Python and R. Good understanding of Artificial Intelligence and Machine Learning tools such as DataRobot, Dataiku, Azure ML, AutoML. Great project management skills and the ability to bring the abstract into focus. Data-oriented personality, great communication skills, and an excellent eye for detail. The focus on Clients, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example. To support your hard work and dedication, we will offer you the following: A people focused business Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills. ...And much more!
Senior Assurance Engineer - Pioneering Telecoms/ISP - Manchester! Prestigious opportunity with a pioneering Telecoms/ISP for a Senior Assurance Engineer. As one of our Senior Assurance Engineers you will be responsible for:- Managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity Reviewing customer technical demands and instructions and assist internal team and customers to identify the best resolution for them. Providing problem-solving and innovation skills to attend to several technical challenges Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction You will be delivering remote (e.g., telephone, online) post-sales troubleshooting and diagnostic support services to ensure that all products and services function properly. In order to resolve technical support inquiries directly or indirectly through onsite and/or remote first-level support representatives, a combination of some of the following skills is essential:- Awareness of Telecommunications, ISP or Technology organisations 1st line support, Customer support or Helpdesk support A responsible attitude Ability to prioritise work Good at planning ahead Remaining calm under pressure Decision-making abilities Technical Skills Time management Ability to have authority but tactful with it Accurate record keeping What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Nov 04, 2021
Full time
Senior Assurance Engineer - Pioneering Telecoms/ISP - Manchester! Prestigious opportunity with a pioneering Telecoms/ISP for a Senior Assurance Engineer. As one of our Senior Assurance Engineers you will be responsible for:- Managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity Reviewing customer technical demands and instructions and assist internal team and customers to identify the best resolution for them. Providing problem-solving and innovation skills to attend to several technical challenges Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction You will be delivering remote (e.g., telephone, online) post-sales troubleshooting and diagnostic support services to ensure that all products and services function properly. In order to resolve technical support inquiries directly or indirectly through onsite and/or remote first-level support representatives, a combination of some of the following skills is essential:- Awareness of Telecommunications, ISP or Technology organisations 1st line support, Customer support or Helpdesk support A responsible attitude Ability to prioritise work Good at planning ahead Remaining calm under pressure Decision-making abilities Technical Skills Time management Ability to have authority but tactful with it Accurate record keeping What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Appsbroker is the largest GCP Managed Service Provider in Europe. Our expertise in Data, Application development, Infrastructure and Managed Services helps us to solve problems for some of the world's most exciting brands using Google Cloud Technology. Are we looking for you? If you live and breathe Cloud Strategy, Architectures, Data Centre to Cloud migrations, the 6R's, Automation and establishing Landing Zone patterns, we want to talk to you. We are looking for a senior cloud expert who is passionate about helping organisations create major shifts in their business through the use of native cloud platforms with an infrastructure focus. You have a background in helping customers with Managed Services aligned to cloud hosted infrastructure solutions. You will be motivated to build customer relationships at C level around some of the most innovative Google technologies, and be excited by a job working with some of the best minds in technology. You are passionate about delivering value to customers and prized for going the extra mile. You're flexible and creative in your approach and prepared to make a difference. You're professional - fair, honest and committed Role Summary; Our clients are ambitious organisations with a desire to lead in their industries. We serve them with complex enterprise solutions delivered through an agile, lightweight design approach leveraging the best of Google's platforms. We are looking for strong Cloud Strategy expertise in addition to technical expertise in cloud and virtualization platforms, VM Migration, operating systems, infrastructure modernisation, automation, secure cloud, and managed service technologies You'll lead and grow a practice of solution consultants in a critical domain of our business, building on an existing portfolio of new solutions and services in conjunction with other practice areas and provide portfolio sales support to contribute towards the successful conversion of prospects to customers. Your role will include working with clients in a delivery capacity to support the design and implementation of innovative solutions and ensuring substantial additional business. You'll be working with some of the biggest brands in the UK at senior levels, acting as a trusted advisor. You will also be working with some of the brightest minds at Appsbroker and Google to develop new go-to-market propositions. The Role - 80% Appsbroker is dynamic and the role is varied so you'll get involved in a wide range of activities but here are the main customer facing things we'll need you to do: Develop and execute Go-To-Market Strategy for Cloud and Infrastructure Modernisation, covering elements such as; workload to cloud, workload refactoring, cloud migration, VM migration, etc Create delivery strategy for large scale migrations to cloud for Enterprise clients Develop a compelling Solution and Services strategy and develop propositions that leverage industry experience Own the practice revenue targets, with a view to grow revenues in existing accounts Support the sales team with expert guidance on migrating workloads to Google Cloud Platform, selecting the most appropriate technology, and evaluating non-functional attributes such as security, usability,portability and stability Working with the Appsbroker Practice Leads for Application Modernisation and Data Modernisation to determine cohesive move to cloud' strategies for various customer workloads Working with Appsbroker Delivery Leads for Platform & Infrastructure to ensure delivery and capability alignment Provide proactive support to customers and prospects to ensure their successful adoption of Google and partner technology Build and maintain executive relationships with customers, influence long-term strategic direction, and act as a trusted advisor to ensure retention and growth in spend Manage multiple opportunities through the entire business cycle simultaneously, working with cross-functional teams as necessary Be required to generate proposals built and focused around identified business needs Manage a team of Cloud Platform Experts, driving revenue and utilisation targets The Role - 20% Create blog posts and white papers to promote our brand and help cement our position as a leader in the field. Support other practice areas when collaboration is required Drive accreditations within the practice area Deliver presentations internally and externally regarding the Cloud platform propositions What will make you extraordinary in this role? 5+ years of experience in the complex aspects of Cloud Strategy, Cloud migrations, Cloud Development, Cloud Integration & APIs, Cloud Infrastructure & Engineering, and Cloud Managed Services. Team creation and management experience Technical expertise in cloud and virtualization platforms (AWS, Azure, GCP, OpenStack, VMWare, etc.), operating systems (Linux, Windows), infrastructure automation (Ansible, Chef, Packer, Puppet, SaltStack, Terraform, etc.) Proven ability of conducting rigorous analysis of complex issues The gravitas to engage effectively with C-level stakeholders Demonstration of consistent over achievement throughout your career Proven track record in building and selling compelling propositions Extensive and strong business acumen with an ability to quickly understand market trends Broad understanding of customer needs; business cases and how customers justify analytic spend financially Demonstrated experience with enterprise IT clients such as retail, manufacturing, media, fintech, insuretech and telecoms Ability to be comfortable in an agile environment, having worked with agile focused developers, BAs and platform engineers Degree-level education or equivalent experience Appsbroker is committed to building a diverse and inclusive community where we can all be ourselves and succeed on merit. As an applicant please review our Privacy statement
Sep 10, 2021
Full time
Appsbroker is the largest GCP Managed Service Provider in Europe. Our expertise in Data, Application development, Infrastructure and Managed Services helps us to solve problems for some of the world's most exciting brands using Google Cloud Technology. Are we looking for you? If you live and breathe Cloud Strategy, Architectures, Data Centre to Cloud migrations, the 6R's, Automation and establishing Landing Zone patterns, we want to talk to you. We are looking for a senior cloud expert who is passionate about helping organisations create major shifts in their business through the use of native cloud platforms with an infrastructure focus. You have a background in helping customers with Managed Services aligned to cloud hosted infrastructure solutions. You will be motivated to build customer relationships at C level around some of the most innovative Google technologies, and be excited by a job working with some of the best minds in technology. You are passionate about delivering value to customers and prized for going the extra mile. You're flexible and creative in your approach and prepared to make a difference. You're professional - fair, honest and committed Role Summary; Our clients are ambitious organisations with a desire to lead in their industries. We serve them with complex enterprise solutions delivered through an agile, lightweight design approach leveraging the best of Google's platforms. We are looking for strong Cloud Strategy expertise in addition to technical expertise in cloud and virtualization platforms, VM Migration, operating systems, infrastructure modernisation, automation, secure cloud, and managed service technologies You'll lead and grow a practice of solution consultants in a critical domain of our business, building on an existing portfolio of new solutions and services in conjunction with other practice areas and provide portfolio sales support to contribute towards the successful conversion of prospects to customers. Your role will include working with clients in a delivery capacity to support the design and implementation of innovative solutions and ensuring substantial additional business. You'll be working with some of the biggest brands in the UK at senior levels, acting as a trusted advisor. You will also be working with some of the brightest minds at Appsbroker and Google to develop new go-to-market propositions. The Role - 80% Appsbroker is dynamic and the role is varied so you'll get involved in a wide range of activities but here are the main customer facing things we'll need you to do: Develop and execute Go-To-Market Strategy for Cloud and Infrastructure Modernisation, covering elements such as; workload to cloud, workload refactoring, cloud migration, VM migration, etc Create delivery strategy for large scale migrations to cloud for Enterprise clients Develop a compelling Solution and Services strategy and develop propositions that leverage industry experience Own the practice revenue targets, with a view to grow revenues in existing accounts Support the sales team with expert guidance on migrating workloads to Google Cloud Platform, selecting the most appropriate technology, and evaluating non-functional attributes such as security, usability,portability and stability Working with the Appsbroker Practice Leads for Application Modernisation and Data Modernisation to determine cohesive move to cloud' strategies for various customer workloads Working with Appsbroker Delivery Leads for Platform & Infrastructure to ensure delivery and capability alignment Provide proactive support to customers and prospects to ensure their successful adoption of Google and partner technology Build and maintain executive relationships with customers, influence long-term strategic direction, and act as a trusted advisor to ensure retention and growth in spend Manage multiple opportunities through the entire business cycle simultaneously, working with cross-functional teams as necessary Be required to generate proposals built and focused around identified business needs Manage a team of Cloud Platform Experts, driving revenue and utilisation targets The Role - 20% Create blog posts and white papers to promote our brand and help cement our position as a leader in the field. Support other practice areas when collaboration is required Drive accreditations within the practice area Deliver presentations internally and externally regarding the Cloud platform propositions What will make you extraordinary in this role? 5+ years of experience in the complex aspects of Cloud Strategy, Cloud migrations, Cloud Development, Cloud Integration & APIs, Cloud Infrastructure & Engineering, and Cloud Managed Services. Team creation and management experience Technical expertise in cloud and virtualization platforms (AWS, Azure, GCP, OpenStack, VMWare, etc.), operating systems (Linux, Windows), infrastructure automation (Ansible, Chef, Packer, Puppet, SaltStack, Terraform, etc.) Proven ability of conducting rigorous analysis of complex issues The gravitas to engage effectively with C-level stakeholders Demonstration of consistent over achievement throughout your career Proven track record in building and selling compelling propositions Extensive and strong business acumen with an ability to quickly understand market trends Broad understanding of customer needs; business cases and how customers justify analytic spend financially Demonstrated experience with enterprise IT clients such as retail, manufacturing, media, fintech, insuretech and telecoms Ability to be comfortable in an agile environment, having worked with agile focused developers, BAs and platform engineers Degree-level education or equivalent experience Appsbroker is committed to building a diverse and inclusive community where we can all be ourselves and succeed on merit. As an applicant please review our Privacy statement
About Wiseserve/Computer Assistance
WiseserveLtd is a Limited company registered in England and Wales trading as Computer Assistance. We are one of the largest independent IT support companies in Oxford withacclaimed customer service since 1996. We offer remote and on-site IT support, Web design and development, computer sales and repair services, telecoms, expanding our services every year. We are experts across mostIT related systems including but not limited to Windows, Linux and Macs and aim to provide the very best IT, Telecoms and Internet services for our business and individual customers.
Brief
Come and join an enigmatic team of support technicians who look after our client’s interests.
Work is varied as we support a wide range of technical systems. From Microsoft and Linux through to VMware, Azure and AWS, there is plenty of opportunity to develop a broad skillset and focus on new and interesting technologies.
We are looking for a like-minded applicant who is keen to show us what they can do!
Duties and Responsibilities
To provide technical support forclient andserver devices. Jobs are generated from our automated Nagios monitoring system as well as tickets that ascend through 1stline support.
Onsite visits to local clients suffering outages will be required.
Onsite visits to local clients to install and configure new infrastructure will be required.
Critically evaluating our client’ssystemsto ensure that the latest security and best practises are maintainedis critical.
Carefully and accurately record client system information as well as ticket resolution processes in our systemsas youcomplete tickets.
To provide help and guidance to your colleagues. We all work closely to share information and support each other in our endeavours.
Selection criteria
We like to select candidates based around the ability to show strength in the following areas:
A strong troubleshooting ability. Being able to comprehensively break down problems into clear, manageable tasks is key.
Enthusiasm for sharing knowledge and working as part of a close-knit team.
An ability to sometimes work relatively independently within our busy IT team.
Excellent communication andexplanationskills with the ability to engage withvaried customers on telephone and on-site. Being able to speak on the customers level is important.
A broad knowledge of current technology, systems architecture and software is desired.
An enthusiasm to step outside of comfort zones and attempt work on new, cutting-edge systems is sought after.
Desirable selection criteria
A Microsoft qualified and certification such as MCP/MCTS/MCSA/MCSE/MCITP/AZURE is desirable;
Linux experience is valued but not essential. We maintain a fleet of Linux Servers and administration knowledge will be useful;
Bring your personality, not a suit! A good sense of humour goes a long way in fitting in with our team.
Jun 11, 2020
Full time
About Wiseserve/Computer Assistance
WiseserveLtd is a Limited company registered in England and Wales trading as Computer Assistance. We are one of the largest independent IT support companies in Oxford withacclaimed customer service since 1996. We offer remote and on-site IT support, Web design and development, computer sales and repair services, telecoms, expanding our services every year. We are experts across mostIT related systems including but not limited to Windows, Linux and Macs and aim to provide the very best IT, Telecoms and Internet services for our business and individual customers.
Brief
Come and join an enigmatic team of support technicians who look after our client’s interests.
Work is varied as we support a wide range of technical systems. From Microsoft and Linux through to VMware, Azure and AWS, there is plenty of opportunity to develop a broad skillset and focus on new and interesting technologies.
We are looking for a like-minded applicant who is keen to show us what they can do!
Duties and Responsibilities
To provide technical support forclient andserver devices. Jobs are generated from our automated Nagios monitoring system as well as tickets that ascend through 1stline support.
Onsite visits to local clients suffering outages will be required.
Onsite visits to local clients to install and configure new infrastructure will be required.
Critically evaluating our client’ssystemsto ensure that the latest security and best practises are maintainedis critical.
Carefully and accurately record client system information as well as ticket resolution processes in our systemsas youcomplete tickets.
To provide help and guidance to your colleagues. We all work closely to share information and support each other in our endeavours.
Selection criteria
We like to select candidates based around the ability to show strength in the following areas:
A strong troubleshooting ability. Being able to comprehensively break down problems into clear, manageable tasks is key.
Enthusiasm for sharing knowledge and working as part of a close-knit team.
An ability to sometimes work relatively independently within our busy IT team.
Excellent communication andexplanationskills with the ability to engage withvaried customers on telephone and on-site. Being able to speak on the customers level is important.
A broad knowledge of current technology, systems architecture and software is desired.
An enthusiasm to step outside of comfort zones and attempt work on new, cutting-edge systems is sought after.
Desirable selection criteria
A Microsoft qualified and certification such as MCP/MCTS/MCSA/MCSE/MCITP/AZURE is desirable;
Linux experience is valued but not essential. We maintain a fleet of Linux Servers and administration knowledge will be useful;
Bring your personality, not a suit! A good sense of humour goes a long way in fitting in with our team.
Convergence Group has an exciting opportunity for a D&I Engineer (Security) to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary.
The role of D&I Engineer (Security) is pivotal in implementing & delivering WAN/LAN solutions and security services for our customer base and works as part of the Network team. The focus is predominately on the design and implementation of Security solutions. Candidates will need to have knowledge/hands on experience of LAN, WAN and WLAN technologies.
Accountabilities as our D&I Engineer (Security):
- Provide design, consultancy and implementation for security services to our LAN / WAN customers as part of the D&I team within Convergence Group
- Be the subject matter expert within the D&I team for Security services and solutions
- Design, plan, stage and implement Security solutions using vendor technologies including: Cisco, Fortinet, Checkpoint, Palo Alto and Huawei
- Responsible for creating Low Level Designs (LLDs), SID (Service Initiation Document) and implementation /testing plans for Security/WLAN/LAN/WAN solutions
- Carry out pre and post installation Security/WLAN LAN/WAN surveys and audits
- Perform Out of Hours (OOH) consultancy/engineering implementation work as and when required
- Be willing and able to travel to customer locations within the UK as and when required, sometimes at short notice with overnight stay
- Implement customer solutions based on best practice experience & technical knowledge
- Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses for Security/WLAN/LAN/WAN solutions
- Carry out complex moves, adds and changes and collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices
- Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues for newly delivered services
- Maintain professional working relationships with customers, vendors, suppliers and work colleagues.
- Excellent communication skills - presentation, written and verbal.
- Demonstrate detailed knowledge of customer’s environment and challenges to enhance the trusted advisor status.
- Ensure that the skills required to perform the role are kept up to date and are relevant.
- Mentor, develop and deliver training for colleagues and other technical teams in your subject matter
Our ideal D&I Engineer (Security)
- Experience of designing, staging, implementing, integrating and testing of NGN stateful Firewalls (Cisco, Fortinet, Checkpoint, Palo Alto)
- Experience of designing, staging, implementing, integrating and testing Network IPS/IDS (Cisco, Sourcefire)
- Good working knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc.
- Knowledge of Layer 2 / Layer 3 network protocols such as: Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP
- Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei desirable
- Knowledge / experience of WLAN technologies (Cisco, Aruba, Aerohive or Meraki) would be beneficial
- Experience of design, delivery & consultancy across these technologies is essential
- Experience of working in a customer facing capacity for end user customers or within a Partner model is essential
- Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable.
- Knowledge of network tools such as Solarwinds desirable
- Previous experience of managing internal projects, creating statement of works (SOW) would be beneficial
- Previous experience of SIP, VOIP and voice technologies would be beneficial
- Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial
- Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial
- The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC)
If you feel you are the right candidate for the role as our D&I Engineer (Security) then please click ‘apply’ now! We’d love to hear from you
Sep 09, 2016
Convergence Group has an exciting opportunity for a D&I Engineer (Security) to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary.
The role of D&I Engineer (Security) is pivotal in implementing & delivering WAN/LAN solutions and security services for our customer base and works as part of the Network team. The focus is predominately on the design and implementation of Security solutions. Candidates will need to have knowledge/hands on experience of LAN, WAN and WLAN technologies.
Accountabilities as our D&I Engineer (Security):
- Provide design, consultancy and implementation for security services to our LAN / WAN customers as part of the D&I team within Convergence Group
- Be the subject matter expert within the D&I team for Security services and solutions
- Design, plan, stage and implement Security solutions using vendor technologies including: Cisco, Fortinet, Checkpoint, Palo Alto and Huawei
- Responsible for creating Low Level Designs (LLDs), SID (Service Initiation Document) and implementation /testing plans for Security/WLAN/LAN/WAN solutions
- Carry out pre and post installation Security/WLAN LAN/WAN surveys and audits
- Perform Out of Hours (OOH) consultancy/engineering implementation work as and when required
- Be willing and able to travel to customer locations within the UK as and when required, sometimes at short notice with overnight stay
- Implement customer solutions based on best practice experience & technical knowledge
- Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses for Security/WLAN/LAN/WAN solutions
- Carry out complex moves, adds and changes and collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices
- Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues for newly delivered services
- Maintain professional working relationships with customers, vendors, suppliers and work colleagues.
- Excellent communication skills - presentation, written and verbal.
- Demonstrate detailed knowledge of customer’s environment and challenges to enhance the trusted advisor status.
- Ensure that the skills required to perform the role are kept up to date and are relevant.
- Mentor, develop and deliver training for colleagues and other technical teams in your subject matter
Our ideal D&I Engineer (Security)
- Experience of designing, staging, implementing, integrating and testing of NGN stateful Firewalls (Cisco, Fortinet, Checkpoint, Palo Alto)
- Experience of designing, staging, implementing, integrating and testing Network IPS/IDS (Cisco, Sourcefire)
- Good working knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc.
- Knowledge of Layer 2 / Layer 3 network protocols such as: Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP
- Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei desirable
- Knowledge / experience of WLAN technologies (Cisco, Aruba, Aerohive or Meraki) would be beneficial
- Experience of design, delivery & consultancy across these technologies is essential
- Experience of working in a customer facing capacity for end user customers or within a Partner model is essential
- Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable.
- Knowledge of network tools such as Solarwinds desirable
- Previous experience of managing internal projects, creating statement of works (SOW) would be beneficial
- Previous experience of SIP, VOIP and voice technologies would be beneficial
- Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial
- Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial
- The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC)
If you feel you are the right candidate for the role as our D&I Engineer (Security) then please click ‘apply’ now! We’d love to hear from you
Software Support Engineer (Telecoms/Communication Systems)
£24,000 - £26,000 + Training + Progression + Company Benefits
Derby - Can be based in Nottingham, Burton-on-Trent and surrounding areas
Are you a software engineer from a technical background looking to work for a specialist, industry leading organisation that offer continuous on the job training and career development?
On offer is a varied role where you will be responsible for the delivery of managed services to the telecoms industry.
Using both company products and your own expertise you will be responsible for providing technical skills including: software creation, validation skills, system operation and end user support, both internal and external.
The company invest very heavily into their employees and as a result full product training will be given.
The company in question specialise in risk assurance for telecoms providers worldwide and currently employ 50 people. As demand for their product and service is growing rapidly they are looking to take on a sales engineer to help grow the business and expand their presence within the market place.
This role will be based out of their head office however due to the nature of the role occasional travel both within the UK and abroad will be required.
It would be highly beneficial if applicants who apply have experience with the following: SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills.
The Role
* Software development of small scale system features as required.
* Feeding back on software issues found and new requirements identified with/by customers
* Create technical supporting documentation
* Office based with occasional travel
The Person
* Background in software
* Looking for a varied workload
* Looking for continuous on the job training
To apply for this role press apply or call James Burley at Rise Technical Recruitment
Design, Software, Support, Telecommunications, safety, Electronics, sales, Derby, Nottingham, Burton-on-Trent, SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills
Sep 09, 2016
Software Support Engineer (Telecoms/Communication Systems)
£24,000 - £26,000 + Training + Progression + Company Benefits
Derby - Can be based in Nottingham, Burton-on-Trent and surrounding areas
Are you a software engineer from a technical background looking to work for a specialist, industry leading organisation that offer continuous on the job training and career development?
On offer is a varied role where you will be responsible for the delivery of managed services to the telecoms industry.
Using both company products and your own expertise you will be responsible for providing technical skills including: software creation, validation skills, system operation and end user support, both internal and external.
The company invest very heavily into their employees and as a result full product training will be given.
The company in question specialise in risk assurance for telecoms providers worldwide and currently employ 50 people. As demand for their product and service is growing rapidly they are looking to take on a sales engineer to help grow the business and expand their presence within the market place.
This role will be based out of their head office however due to the nature of the role occasional travel both within the UK and abroad will be required.
It would be highly beneficial if applicants who apply have experience with the following: SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills.
The Role
* Software development of small scale system features as required.
* Feeding back on software issues found and new requirements identified with/by customers
* Create technical supporting documentation
* Office based with occasional travel
The Person
* Background in software
* Looking for a varied workload
* Looking for continuous on the job training
To apply for this role press apply or call James Burley at Rise Technical Recruitment
Design, Software, Support, Telecommunications, safety, Electronics, sales, Derby, Nottingham, Burton-on-Trent, SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills
Software Support Engineer (Telecoms/Communication Systems)
£24,000 - £26,000 + Training + Progression + Company Benefits
Derby - Can be based in Nottingham, Burton-on-Trent and surrounding areas
Are you a software engineer from a technical background looking to work for a specialist, industry leading organisation that offer continuous on the job training and career development?
On offer is a varied role where you will be responsible for the delivery of managed services to the telecoms industry.
Using both company products and your own expertise you will be responsible for providing technical skills including: software creation, validation skills, system operation and end user support, both internal and external.
The company invest very heavily into their employees and as a result full product training will be given.
The company in question specialise in risk assurance for telecoms providers worldwide and currently employ 50 people. As demand for their product and service is growing rapidly they are looking to take on a sales engineer to help grow the business and expand their presence within the market place.
This role will be based out of their head office however due to the nature of the role occasional travel both within the UK and abroad will be required.
It would be highly beneficial if applicants who apply have experience with the following: SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills.
The Role
* Software development of small scale system features as required.
* Feeding back on software issues found and new requirements identified with/by customers
* Create technical supporting documentation
* Office based with occasional travel
The Person
* Background in software
* Looking for a varied workload
* Looking for continuous on the job training
To apply for this role press apply or call James Burley at Rise Technical Recruitment
Design, Software, Support, Telecommunications, safety, Electronics, sales, Derby, Nottingham, Burton-on-Trent, SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills
Sep 09, 2016
Software Support Engineer (Telecoms/Communication Systems)
£24,000 - £26,000 + Training + Progression + Company Benefits
Derby - Can be based in Nottingham, Burton-on-Trent and surrounding areas
Are you a software engineer from a technical background looking to work for a specialist, industry leading organisation that offer continuous on the job training and career development?
On offer is a varied role where you will be responsible for the delivery of managed services to the telecoms industry.
Using both company products and your own expertise you will be responsible for providing technical skills including: software creation, validation skills, system operation and end user support, both internal and external.
The company invest very heavily into their employees and as a result full product training will be given.
The company in question specialise in risk assurance for telecoms providers worldwide and currently employ 50 people. As demand for their product and service is growing rapidly they are looking to take on a sales engineer to help grow the business and expand their presence within the market place.
This role will be based out of their head office however due to the nature of the role occasional travel both within the UK and abroad will be required.
It would be highly beneficial if applicants who apply have experience with the following: SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills.
The Role
* Software development of small scale system features as required.
* Feeding back on software issues found and new requirements identified with/by customers
* Create technical supporting documentation
* Office based with occasional travel
The Person
* Background in software
* Looking for a varied workload
* Looking for continuous on the job training
To apply for this role press apply or call James Burley at Rise Technical Recruitment
Design, Software, Support, Telecommunications, safety, Electronics, sales, Derby, Nottingham, Burton-on-Trent, SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills
Web Application Engineer (Telecoms/Communication Systems)
£20,000 - £24,000 + Training + Progression + Company Benefits
Derby - Can be based in Nottingham, Burton-on-Trent and surrounding areas
Are you a web application engineer from a technical background looking to work for a specialist, industry leading organisation that offer continuous on the job training and career development?
On offer is a varied role that will involve updating the companies' web interface for their products as well as incorporating new features and applications. You will be responsible for writing baseline software, ensuring backup procedures are followed for code and perform testing of software and hardware.
The company invest very heavily into their employees and as a result full product training will be given.
The company in question specialise in risk assurance for telecoms providers worldwide and currently employ 50 people. As demand for their product and service is growing rapidly they are looking to take on a sales engineer to help grow the business and expand their presence within the market place.
This role will be based out of their head office however due to the nature of the role occasional travel both within the UK and abroad will be required.
It would be highly beneficial if applicants who apply have experience with the following: SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills.
The Role
* Software development of new features
* Writing of baseline software to integrate new technology
* Perform Testing of software and hardware.
The Person
* Background in Web Application
* Looking for a varied workload
* Looking for continuous on the job training
To apply for this role press apply or call James Burley at Rise Technical Recruitment
Web Application, Design, Software, Support, Telecommunications, safety, Electronics, sales, Derby, Nottingham, Burton-on-Trent
Sep 09, 2016
Web Application Engineer (Telecoms/Communication Systems)
£20,000 - £24,000 + Training + Progression + Company Benefits
Derby - Can be based in Nottingham, Burton-on-Trent and surrounding areas
Are you a web application engineer from a technical background looking to work for a specialist, industry leading organisation that offer continuous on the job training and career development?
On offer is a varied role that will involve updating the companies' web interface for their products as well as incorporating new features and applications. You will be responsible for writing baseline software, ensuring backup procedures are followed for code and perform testing of software and hardware.
The company invest very heavily into their employees and as a result full product training will be given.
The company in question specialise in risk assurance for telecoms providers worldwide and currently employ 50 people. As demand for their product and service is growing rapidly they are looking to take on a sales engineer to help grow the business and expand their presence within the market place.
This role will be based out of their head office however due to the nature of the role occasional travel both within the UK and abroad will be required.
It would be highly beneficial if applicants who apply have experience with the following: SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills.
The Role
* Software development of new features
* Writing of baseline software to integrate new technology
* Perform Testing of software and hardware.
The Person
* Background in Web Application
* Looking for a varied workload
* Looking for continuous on the job training
To apply for this role press apply or call James Burley at Rise Technical Recruitment
Web Application, Design, Software, Support, Telecommunications, safety, Electronics, sales, Derby, Nottingham, Burton-on-Trent
Senior IP Network Engineer
Job Type: Permanent
Location: Dudley, West Midlands
Salary: £35,000 to £45,000 + Benefits
Start Date: ASAP
As a Senior IP Network Engineer / Network Architect you will be working as part of a team to design, configure, manage and support core network services and devices for clients, including provisioning and support of services along with ongoing network development in terms of growth, product evaluation and network functionality.
Key Personal Skills
* An outgoing individual who is confident working alone or within a team environment.
* A confident and effective communicator with people from all levels and backgrounds.
* A good organiser, able to work well under pressure and to tight deadlines.
* Flexible and quick to respond to changing working demands.
* Excellent numerical and analytical skills.
Key Technical Skills
Networking: Cisco IOS, LAN/WAN, TCP/IP, UDP, VLANS, QoS, Etherchannel, ACL, NAT/PAT, DHCP, DNS, IPv4, HSRP, Spanning Tree, VPNs, SSL, SIP, Wireshark.
Hardware Experience: Routers: Cisco, DrayTek, Netgear
Switches (Layer 2/3): Cisco, Meraki, HP, Netgear
Wireless: Cisco, Meraki, Huawei
Firewalls: Cisco ASA, Fortinet, DrayTek
Software: Windows Server 2003/2008/2012, Desktop XP/7/8. Full Office suite including Visio and Project.
Project Management: PRINCE2 Methodology. Planning & Pre-Sales Consultancy, Risk Management, Stakeholder Communication & Management, Reporting, Budgets & Resource Management, BAU Handover.
Working as a Senior IP Network Engineer / Network Architect you will be involved in;
* Installing voice and data networks for business customers, including pre-sales consultancy, project management and BAU support (remote and onsite).
* Responsibility for designing and delivering multi-site MPLS VPN solutions carrying both voice and data traffic.
* Managing multiple installations at any one time, with each project duration ranging from 1 week to 9 months. Managing each project from initial order through to completion.
* Configuring switches, routers & firewalls to support converged voice and data networks
* Implementing and supporting Next Generation Firewalls to provide network and data security against internal and external threats.
* Supporting customers with their site to site VPNs and VOIP links, including SIP Trunks.
* Provisioning and supporting ADSL/FTTC/EFM/Fibre Ethernet circuits, liaising with 3rd Party carriers both for project and support purposes, and utilising escalation processes when required.
* Providing desktop/server support for internal users and external customers.
* Day to day delegation to and monitoring of a network engineer and other members of the Service Delivery Team.
The role will suit individuals currently working as a Senior IP Network Engineer, Voice and Data Engineer, Network Architect, Comms Engineer, Telecoms Engineer and be living within a commutable distance of Dudley, Wolverhampton, Halesowen, Birmingham, Stourbridge, Walsall or be willing to relocate.
Please forward your CV by clicking Apply Now!
With over 25 years of experience System Recruitment offers excellence in Permanent and Contract recruitment in a wide range of industry sectors. Though we are a generalist agency, a particular strength of ours lies in Information Technology including Technical, Sales and Managerial positions. We are able to tailor our approach to your needs in order to work effectively with you and provide real value
Sep 09, 2016
Senior IP Network Engineer
Job Type: Permanent
Location: Dudley, West Midlands
Salary: £35,000 to £45,000 + Benefits
Start Date: ASAP
As a Senior IP Network Engineer / Network Architect you will be working as part of a team to design, configure, manage and support core network services and devices for clients, including provisioning and support of services along with ongoing network development in terms of growth, product evaluation and network functionality.
Key Personal Skills
* An outgoing individual who is confident working alone or within a team environment.
* A confident and effective communicator with people from all levels and backgrounds.
* A good organiser, able to work well under pressure and to tight deadlines.
* Flexible and quick to respond to changing working demands.
* Excellent numerical and analytical skills.
Key Technical Skills
Networking: Cisco IOS, LAN/WAN, TCP/IP, UDP, VLANS, QoS, Etherchannel, ACL, NAT/PAT, DHCP, DNS, IPv4, HSRP, Spanning Tree, VPNs, SSL, SIP, Wireshark.
Hardware Experience: Routers: Cisco, DrayTek, Netgear
Switches (Layer 2/3): Cisco, Meraki, HP, Netgear
Wireless: Cisco, Meraki, Huawei
Firewalls: Cisco ASA, Fortinet, DrayTek
Software: Windows Server 2003/2008/2012, Desktop XP/7/8. Full Office suite including Visio and Project.
Project Management: PRINCE2 Methodology. Planning & Pre-Sales Consultancy, Risk Management, Stakeholder Communication & Management, Reporting, Budgets & Resource Management, BAU Handover.
Working as a Senior IP Network Engineer / Network Architect you will be involved in;
* Installing voice and data networks for business customers, including pre-sales consultancy, project management and BAU support (remote and onsite).
* Responsibility for designing and delivering multi-site MPLS VPN solutions carrying both voice and data traffic.
* Managing multiple installations at any one time, with each project duration ranging from 1 week to 9 months. Managing each project from initial order through to completion.
* Configuring switches, routers & firewalls to support converged voice and data networks
* Implementing and supporting Next Generation Firewalls to provide network and data security against internal and external threats.
* Supporting customers with their site to site VPNs and VOIP links, including SIP Trunks.
* Provisioning and supporting ADSL/FTTC/EFM/Fibre Ethernet circuits, liaising with 3rd Party carriers both for project and support purposes, and utilising escalation processes when required.
* Providing desktop/server support for internal users and external customers.
* Day to day delegation to and monitoring of a network engineer and other members of the Service Delivery Team.
The role will suit individuals currently working as a Senior IP Network Engineer, Voice and Data Engineer, Network Architect, Comms Engineer, Telecoms Engineer and be living within a commutable distance of Dudley, Wolverhampton, Halesowen, Birmingham, Stourbridge, Walsall or be willing to relocate.
Please forward your CV by clicking Apply Now!
With over 25 years of experience System Recruitment offers excellence in Permanent and Contract recruitment in a wide range of industry sectors. Though we are a generalist agency, a particular strength of ours lies in Information Technology including Technical, Sales and Managerial positions. We are able to tailor our approach to your needs in order to work effectively with you and provide real value
Convergence Group has an exciting opportunity for a D&I Engineer (Security) to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary.
The role of D&I Engineer (Security) is pivotal in implementing & delivering WAN/LAN solutions and security services for our customer base and works as part of the Network team. The focus is predominately on the design and implementation of Security solutions. Candidates will need to have knowledge/hands on experience of LAN, WAN and WLAN technologies.
Accountabilities as our D&I Engineer (Security):
- Provide design, consultancy and implementation for security services to our LAN / WAN customers as part of the D&I team within Convergence Group
- Be the subject matter expert within the D&I team for Security services and solutions
- Design, plan, stage and implement Security solutions using vendor technologies including: Cisco, Fortinet, Checkpoint, Palo Alto and Huawei
- Responsible for creating Low Level Designs (LLDs), SID (Service Initiation Document) and implementation /testing plans for Security/WLAN/LAN/WAN solutions
- Carry out pre and post installation Security/WLAN LAN/WAN surveys and audits
- Perform Out of Hours (OOH) consultancy/engineering implementation work as and when required
- Be willing and able to travel to customer locations within the UK as and when required, sometimes at short notice with overnight stay
- Implement customer solutions based on best practice experience & technical knowledge
- Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses for Security/WLAN/LAN/WAN solutions
- Carry out complex moves, adds and changes and collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices
- Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues for newly delivered services
- Maintain professional working relationships with customers, vendors, suppliers and work colleagues.
- Excellent communication skills - presentation, written and verbal.
- Demonstrate detailed knowledge of customer’s environment and challenges to enhance the trusted advisor status.
- Ensure that the skills required to perform the role are kept up to date and are relevant.
- Mentor, develop and deliver training for colleagues and other technical teams in your subject matter
Our ideal D&I Engineer (Security)
- Experience of designing, staging, implementing, integrating and testing of NGN stateful Firewalls (Cisco, Fortinet, Checkpoint, Palo Alto)
- Experience of designing, staging, implementing, integrating and testing Network IPS/IDS (Cisco, Sourcefire)
- Good working knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc.
- Knowledge of Layer 2 / Layer 3 network protocols such as: Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP
- Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei desirable
- Knowledge / experience of WLAN technologies (Cisco, Aruba, Aerohive or Meraki) would be beneficial
- Experience of design, delivery & consultancy across these technologies is essential
- Experience of working in a customer facing capacity for end user customers or within a Partner model is essential
- Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable.
- Knowledge of network tools such as Solarwinds desirable
- Previous experience of managing internal projects, creating statement of works (SOW) would be beneficial
- Previous experience of SIP, VOIP and voice technologies would be beneficial
- Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial
- Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial
- The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC)
If you feel you are the right candidate for the role as our D&I Engineer (Security) then please click ‘apply’ now! We’d love to hear from you
Sep 09, 2016
Convergence Group has an exciting opportunity for a D&I Engineer (Security) to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary.
The role of D&I Engineer (Security) is pivotal in implementing & delivering WAN/LAN solutions and security services for our customer base and works as part of the Network team. The focus is predominately on the design and implementation of Security solutions. Candidates will need to have knowledge/hands on experience of LAN, WAN and WLAN technologies.
Accountabilities as our D&I Engineer (Security):
- Provide design, consultancy and implementation for security services to our LAN / WAN customers as part of the D&I team within Convergence Group
- Be the subject matter expert within the D&I team for Security services and solutions
- Design, plan, stage and implement Security solutions using vendor technologies including: Cisco, Fortinet, Checkpoint, Palo Alto and Huawei
- Responsible for creating Low Level Designs (LLDs), SID (Service Initiation Document) and implementation /testing plans for Security/WLAN/LAN/WAN solutions
- Carry out pre and post installation Security/WLAN LAN/WAN surveys and audits
- Perform Out of Hours (OOH) consultancy/engineering implementation work as and when required
- Be willing and able to travel to customer locations within the UK as and when required, sometimes at short notice with overnight stay
- Implement customer solutions based on best practice experience & technical knowledge
- Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses for Security/WLAN/LAN/WAN solutions
- Carry out complex moves, adds and changes and collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices
- Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues for newly delivered services
- Maintain professional working relationships with customers, vendors, suppliers and work colleagues.
- Excellent communication skills - presentation, written and verbal.
- Demonstrate detailed knowledge of customer’s environment and challenges to enhance the trusted advisor status.
- Ensure that the skills required to perform the role are kept up to date and are relevant.
- Mentor, develop and deliver training for colleagues and other technical teams in your subject matter
Our ideal D&I Engineer (Security)
- Experience of designing, staging, implementing, integrating and testing of NGN stateful Firewalls (Cisco, Fortinet, Checkpoint, Palo Alto)
- Experience of designing, staging, implementing, integrating and testing Network IPS/IDS (Cisco, Sourcefire)
- Good working knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc.
- Knowledge of Layer 2 / Layer 3 network protocols such as: Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP
- Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei desirable
- Knowledge / experience of WLAN technologies (Cisco, Aruba, Aerohive or Meraki) would be beneficial
- Experience of design, delivery & consultancy across these technologies is essential
- Experience of working in a customer facing capacity for end user customers or within a Partner model is essential
- Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable.
- Knowledge of network tools such as Solarwinds desirable
- Previous experience of managing internal projects, creating statement of works (SOW) would be beneficial
- Previous experience of SIP, VOIP and voice technologies would be beneficial
- Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial
- Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial
- The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC)
If you feel you are the right candidate for the role as our D&I Engineer (Security) then please click ‘apply’ now! We’d love to hear from you
Software Support Engineer (Telecoms/Communication Systems)
£24,000 - £26,000 + Training + Progression + Company Benefits
Derby - Can be based in Nottingham, Burton-on-Trent and surrounding areas
Are you a software engineer from a technical background looking to work for a specialist, industry leading organisation that offer continuous on the job training and career development?
On offer is a varied role where you will be responsible for the delivery of managed services to the telecoms industry.
Using both company products and your own expertise you will be responsible for providing technical skills including: software creation, validation skills, system operation and end user support, both internal and external.
The company invest very heavily into their employees and as a result full product training will be given.
The company in question specialise in risk assurance for telecoms providers worldwide and currently employ 50 people. As demand for their product and service is growing rapidly they are looking to take on a sales engineer to help grow the business and expand their presence within the market place.
This role will be based out of their head office however due to the nature of the role occasional travel both within the UK and abroad will be required.
It would be highly beneficial if applicants who apply have experience with the following: SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills.
The Role
* Software development of small scale system features as required.
* Feeding back on software issues found and new requirements identified with/by customers
* Create technical supporting documentation
* Office based with occasional travel
The Person
* Background in software
* Looking for a varied workload
* Looking for continuous on the job training
To apply for this role press apply or call James Burley at Rise Technical Recruitment
Design, Software, Support, Telecommunications, safety, Electronics, sales, Derby, Nottingham, Burton-on-Trent, SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills
Sep 09, 2016
Software Support Engineer (Telecoms/Communication Systems)
£24,000 - £26,000 + Training + Progression + Company Benefits
Derby - Can be based in Nottingham, Burton-on-Trent and surrounding areas
Are you a software engineer from a technical background looking to work for a specialist, industry leading organisation that offer continuous on the job training and career development?
On offer is a varied role where you will be responsible for the delivery of managed services to the telecoms industry.
Using both company products and your own expertise you will be responsible for providing technical skills including: software creation, validation skills, system operation and end user support, both internal and external.
The company invest very heavily into their employees and as a result full product training will be given.
The company in question specialise in risk assurance for telecoms providers worldwide and currently employ 50 people. As demand for their product and service is growing rapidly they are looking to take on a sales engineer to help grow the business and expand their presence within the market place.
This role will be based out of their head office however due to the nature of the role occasional travel both within the UK and abroad will be required.
It would be highly beneficial if applicants who apply have experience with the following: SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills.
The Role
* Software development of small scale system features as required.
* Feeding back on software issues found and new requirements identified with/by customers
* Create technical supporting documentation
* Office based with occasional travel
The Person
* Background in software
* Looking for a varied workload
* Looking for continuous on the job training
To apply for this role press apply or call James Burley at Rise Technical Recruitment
Design, Software, Support, Telecommunications, safety, Electronics, sales, Derby, Nottingham, Burton-on-Trent, SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills
Web Application Engineer (Telecoms/Communication Systems)
£20,000 - £24,000 + Training + Progression + Company Benefits
Derby - Can be based in Nottingham, Burton-on-Trent and surrounding areas
Are you a web application engineer from a technical background looking to work for a specialist, industry leading organisation that offer continuous on the job training and career development?
On offer is a varied role that will involve updating the companies' web interface for their products as well as incorporating new features and applications. You will be responsible for writing baseline software, ensuring backup procedures are followed for code and perform testing of software and hardware.
The company invest very heavily into their employees and as a result full product training will be given.
The company in question specialise in risk assurance for telecoms providers worldwide and currently employ 50 people. As demand for their product and service is growing rapidly they are looking to take on a sales engineer to help grow the business and expand their presence within the market place.
This role will be based out of their head office however due to the nature of the role occasional travel both within the UK and abroad will be required.
It would be highly beneficial if applicants who apply have experience with the following: SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills.
The Role
* Software development of new features
* Writing of baseline software to integrate new technology
* Perform Testing of software and hardware.
The Person
* Background in Web Application
* Looking for a varied workload
* Looking for continuous on the job training
To apply for this role press apply or call James Burley at Rise Technical Recruitment
Web Application, Design, Software, Support, Telecommunications, safety, Electronics, sales, Derby, Nottingham, Burton-on-Trent
Sep 09, 2016
Web Application Engineer (Telecoms/Communication Systems)
£20,000 - £24,000 + Training + Progression + Company Benefits
Derby - Can be based in Nottingham, Burton-on-Trent and surrounding areas
Are you a web application engineer from a technical background looking to work for a specialist, industry leading organisation that offer continuous on the job training and career development?
On offer is a varied role that will involve updating the companies' web interface for their products as well as incorporating new features and applications. You will be responsible for writing baseline software, ensuring backup procedures are followed for code and perform testing of software and hardware.
The company invest very heavily into their employees and as a result full product training will be given.
The company in question specialise in risk assurance for telecoms providers worldwide and currently employ 50 people. As demand for their product and service is growing rapidly they are looking to take on a sales engineer to help grow the business and expand their presence within the market place.
This role will be based out of their head office however due to the nature of the role occasional travel both within the UK and abroad will be required.
It would be highly beneficial if applicants who apply have experience with the following: SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills.
The Role
* Software development of new features
* Writing of baseline software to integrate new technology
* Perform Testing of software and hardware.
The Person
* Background in Web Application
* Looking for a varied workload
* Looking for continuous on the job training
To apply for this role press apply or call James Burley at Rise Technical Recruitment
Web Application, Design, Software, Support, Telecommunications, safety, Electronics, sales, Derby, Nottingham, Burton-on-Trent
Software Support Engineer (Telecoms/Communication Systems)
£24,000 - £26,000 + Training + Progression + Company Benefits
Derby - Can be based in Nottingham, Burton-on-Trent and surrounding areas
Are you a software engineer from a technical background looking to work for a specialist, industry leading organisation that offer continuous on the job training and career development?
On offer is a varied role where you will be responsible for the delivery of managed services to the telecoms industry.
Using both company products and your own expertise you will be responsible for providing technical skills including: software creation, validation skills, system operation and end user support, both internal and external.
The company invest very heavily into their employees and as a result full product training will be given.
The company in question specialise in risk assurance for telecoms providers worldwide and currently employ 50 people. As demand for their product and service is growing rapidly they are looking to take on a sales engineer to help grow the business and expand their presence within the market place.
This role will be based out of their head office however due to the nature of the role occasional travel both within the UK and abroad will be required.
It would be highly beneficial if applicants who apply have experience with the following: SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills.
The Role
* Software development of small scale system features as required.
* Feeding back on software issues found and new requirements identified with/by customers
* Create technical supporting documentation
* Office based with occasional travel
The Person
* Background in software
* Looking for a varied workload
* Looking for continuous on the job training
To apply for this role press apply or call James Burley at Rise Technical Recruitment
Design, Software, Support, Telecommunications, safety, Electronics, sales, Derby, Nottingham, Burton-on-Trent, SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills
Sep 09, 2016
Software Support Engineer (Telecoms/Communication Systems)
£24,000 - £26,000 + Training + Progression + Company Benefits
Derby - Can be based in Nottingham, Burton-on-Trent and surrounding areas
Are you a software engineer from a technical background looking to work for a specialist, industry leading organisation that offer continuous on the job training and career development?
On offer is a varied role where you will be responsible for the delivery of managed services to the telecoms industry.
Using both company products and your own expertise you will be responsible for providing technical skills including: software creation, validation skills, system operation and end user support, both internal and external.
The company invest very heavily into their employees and as a result full product training will be given.
The company in question specialise in risk assurance for telecoms providers worldwide and currently employ 50 people. As demand for their product and service is growing rapidly they are looking to take on a sales engineer to help grow the business and expand their presence within the market place.
This role will be based out of their head office however due to the nature of the role occasional travel both within the UK and abroad will be required.
It would be highly beneficial if applicants who apply have experience with the following: SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills.
The Role
* Software development of small scale system features as required.
* Feeding back on software issues found and new requirements identified with/by customers
* Create technical supporting documentation
* Office based with occasional travel
The Person
* Background in software
* Looking for a varied workload
* Looking for continuous on the job training
To apply for this role press apply or call James Burley at Rise Technical Recruitment
Design, Software, Support, Telecommunications, safety, Electronics, sales, Derby, Nottingham, Burton-on-Trent, SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills
Web Application Engineer (Telecoms/Communication Systems)
£20,000 - £24,000 + Training + Progression + Company Benefits
Derby - Can be based in Nottingham, Burton-on-Trent and surrounding areas
Are you a web application engineer from a technical background looking to work for a specialist, industry leading organisation that offer continuous on the job training and career development?
On offer is a varied role that will involve updating the companies' web interface for their products as well as incorporating new features and applications. You will be responsible for writing baseline software, ensuring backup procedures are followed for code and perform testing of software and hardware.
The company invest very heavily into their employees and as a result full product training will be given.
The company in question specialise in risk assurance for telecoms providers worldwide and currently employ 50 people. As demand for their product and service is growing rapidly they are looking to take on a sales engineer to help grow the business and expand their presence within the market place.
This role will be based out of their head office however due to the nature of the role occasional travel both within the UK and abroad will be required.
It would be highly beneficial if applicants who apply have experience with the following: SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills.
The Role
* Software development of new features
* Writing of baseline software to integrate new technology
* Perform Testing of software and hardware.
The Person
* Background in Web Application
* Looking for a varied workload
* Looking for continuous on the job training
To apply for this role press apply or call James Burley at Rise Technical Recruitment
Web Application, Design, Software, Support, Telecommunications, safety, Electronics, sales, Derby, Nottingham, Burton-on-Trent
Sep 09, 2016
Web Application Engineer (Telecoms/Communication Systems)
£20,000 - £24,000 + Training + Progression + Company Benefits
Derby - Can be based in Nottingham, Burton-on-Trent and surrounding areas
Are you a web application engineer from a technical background looking to work for a specialist, industry leading organisation that offer continuous on the job training and career development?
On offer is a varied role that will involve updating the companies' web interface for their products as well as incorporating new features and applications. You will be responsible for writing baseline software, ensuring backup procedures are followed for code and perform testing of software and hardware.
The company invest very heavily into their employees and as a result full product training will be given.
The company in question specialise in risk assurance for telecoms providers worldwide and currently employ 50 people. As demand for their product and service is growing rapidly they are looking to take on a sales engineer to help grow the business and expand their presence within the market place.
This role will be based out of their head office however due to the nature of the role occasional travel both within the UK and abroad will be required.
It would be highly beneficial if applicants who apply have experience with the following: SQL, Unix/Linux, Shell Scripting, PHP, Scripting Skills.
The Role
* Software development of new features
* Writing of baseline software to integrate new technology
* Perform Testing of software and hardware.
The Person
* Background in Web Application
* Looking for a varied workload
* Looking for continuous on the job training
To apply for this role press apply or call James Burley at Rise Technical Recruitment
Web Application, Design, Software, Support, Telecommunications, safety, Electronics, sales, Derby, Nottingham, Burton-on-Trent
Convergence Group has an exciting opportunity for a D&I Engineer (Security) to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary.
The role of D&I Engineer (Security) is pivotal in implementing & delivering WAN/LAN solutions and security services for our customer base and works as part of the Network team. The focus is predominately on the design and implementation of Security solutions. Candidates will need to have knowledge/hands on experience of LAN, WAN and WLAN technologies.
Accountabilities as our D&I Engineer (Security):
- Provide design, consultancy and implementation for security services to our LAN / WAN customers as part of the D&I team within Convergence Group
- Be the subject matter expert within the D&I team for Security services and solutions
- Design, plan, stage and implement Security solutions using vendor technologies including: Cisco, Fortinet, Checkpoint, Palo Alto and Huawei
- Responsible for creating Low Level Designs (LLDs), SID (Service Initiation Document) and implementation /testing plans for Security/WLAN/LAN/WAN solutions
- Carry out pre and post installation Security/WLAN LAN/WAN surveys and audits
- Perform Out of Hours (OOH) consultancy/engineering implementation work as and when required
- Be willing and able to travel to customer locations within the UK as and when required, sometimes at short notice with overnight stay
- Implement customer solutions based on best practice experience & technical knowledge
- Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses for Security/WLAN/LAN/WAN solutions
- Carry out complex moves, adds and changes and collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices
- Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues for newly delivered services
- Maintain professional working relationships with customers, vendors, suppliers and work colleagues.
- Excellent communication skills - presentation, written and verbal.
- Demonstrate detailed knowledge of customer’s environment and challenges to enhance the trusted advisor status.
- Ensure that the skills required to perform the role are kept up to date and are relevant.
- Mentor, develop and deliver training for colleagues and other technical teams in your subject matter
Our ideal D&I Engineer (Security)
- Experience of designing, staging, implementing, integrating and testing of NGN stateful Firewalls (Cisco, Fortinet, Checkpoint, Palo Alto)
- Experience of designing, staging, implementing, integrating and testing Network IPS/IDS (Cisco, Sourcefire)
- Good working knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc.
- Knowledge of Layer 2 / Layer 3 network protocols such as: Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP
- Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei desirable
- Knowledge / experience of WLAN technologies (Cisco, Aruba, Aerohive or Meraki) would be beneficial
- Experience of design, delivery & consultancy across these technologies is essential
- Experience of working in a customer facing capacity for end user customers or within a Partner model is essential
- Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable.
- Knowledge of network tools such as Solarwinds desirable
- Previous experience of managing internal projects, creating statement of works (SOW) would be beneficial
- Previous experience of SIP, VOIP and voice technologies would be beneficial
- Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial
- Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial
- The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC)
If you feel you are the right candidate for the role as our D&I Engineer (Security) then please click ‘apply’ now! We’d love to hear from you
Sep 09, 2016
Convergence Group has an exciting opportunity for a D&I Engineer (Security) to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary.
The role of D&I Engineer (Security) is pivotal in implementing & delivering WAN/LAN solutions and security services for our customer base and works as part of the Network team. The focus is predominately on the design and implementation of Security solutions. Candidates will need to have knowledge/hands on experience of LAN, WAN and WLAN technologies.
Accountabilities as our D&I Engineer (Security):
- Provide design, consultancy and implementation for security services to our LAN / WAN customers as part of the D&I team within Convergence Group
- Be the subject matter expert within the D&I team for Security services and solutions
- Design, plan, stage and implement Security solutions using vendor technologies including: Cisco, Fortinet, Checkpoint, Palo Alto and Huawei
- Responsible for creating Low Level Designs (LLDs), SID (Service Initiation Document) and implementation /testing plans for Security/WLAN/LAN/WAN solutions
- Carry out pre and post installation Security/WLAN LAN/WAN surveys and audits
- Perform Out of Hours (OOH) consultancy/engineering implementation work as and when required
- Be willing and able to travel to customer locations within the UK as and when required, sometimes at short notice with overnight stay
- Implement customer solutions based on best practice experience & technical knowledge
- Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses for Security/WLAN/LAN/WAN solutions
- Carry out complex moves, adds and changes and collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices
- Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues for newly delivered services
- Maintain professional working relationships with customers, vendors, suppliers and work colleagues.
- Excellent communication skills - presentation, written and verbal.
- Demonstrate detailed knowledge of customer’s environment and challenges to enhance the trusted advisor status.
- Ensure that the skills required to perform the role are kept up to date and are relevant.
- Mentor, develop and deliver training for colleagues and other technical teams in your subject matter
Our ideal D&I Engineer (Security)
- Experience of designing, staging, implementing, integrating and testing of NGN stateful Firewalls (Cisco, Fortinet, Checkpoint, Palo Alto)
- Experience of designing, staging, implementing, integrating and testing Network IPS/IDS (Cisco, Sourcefire)
- Good working knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc.
- Knowledge of Layer 2 / Layer 3 network protocols such as: Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP
- Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei desirable
- Knowledge / experience of WLAN technologies (Cisco, Aruba, Aerohive or Meraki) would be beneficial
- Experience of design, delivery & consultancy across these technologies is essential
- Experience of working in a customer facing capacity for end user customers or within a Partner model is essential
- Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable.
- Knowledge of network tools such as Solarwinds desirable
- Previous experience of managing internal projects, creating statement of works (SOW) would be beneficial
- Previous experience of SIP, VOIP and voice technologies would be beneficial
- Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial
- Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial
- The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC)
If you feel you are the right candidate for the role as our D&I Engineer (Security) then please click ‘apply’ now! We’d love to hear from you
