45 jobs found

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities. The Role Are you passionate about continuous innovation, building long-term customer relationships, and providing value through agile delivery? Do you enjoy tackling large-scale, complex problems? Veeva Systems is looking for a senior, self-motivated Lead Consultant with a passion for empowering enterprise companies with best-of-breed cloud-based technology. Veeva's Vault Development Cloud helps organizations eliminate silos and transform business processes across clinical, regulatory, quality, and drug safety with greater efficiency and compliance. Lead Consultants within our practice will be responsible for leading a team of Veeva colleagues (not limited to Configuration Specialist and Solution Architects) in developing and executing a strategic roadmap of enhancements for a customer's Veeva Vault products. You'll oversee implementing an agile release methodology and managing operations across customer QA, IT, and Business teams. In this role, you'll have an opportunity to partner and build relationships with some of Veeva's largest, most complex, and strategic customers. This is a remote, full-time role with Veeva, with occasional travel to one of the offices in Europe. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position. What You'll Do Lead IT Operations at our customers for Veeva's R&D SaaS solutions Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties Oversee customer release management programs, including resource planning, release tracking, and forecasting Analyse customer requirements and new product features to develop customer adoption and enhancement roadmaps Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement for the customer Requirements 8+ years of experience in IT Project Management, Support, Consulting or Product Management Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor Technical affinity and/or hands-on experience with software implementation Proven ability to work both independently and in teams in a dynamic environment Good understanding of SaaS and GxP principles Ability to quickly understand business requirements and design creative solutions Excellent verbal and written communication skills Bachelor's degree or equivalent relevant experience Nice to Have Experience in the Life sciences Quality, Clinical, Regulatory, and/or Drug Safety spaces Experience with Data or Content Management applications Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto Prince2/PMP, Agile Scrum Master, ITIL certifications Perks & Benefits Health & wellness programs Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .

You will need to login before you can apply for a job. Solutions Architect - Core Systems, Global Pet Nutrition Employer: Mars Location: London, United Kingdom Salary: Competitive Closing date: 17 Feb 2025 Sector: Construction and Building Services Role: Professional Contract Type: Permanent Hours: Full Time Job Description: Pet Nutrition (PN) is the most vibrant category in the FMCG sector. As we work to transform this exciting category, a new program, Digital First, has been mobilized by the Mars Pet Nutrition (PN) leadership team. Digital First places pet parents at the center of all we do in Mars PN, while digitalizing a wide range of business process areas, and creating future fit capabilities to achieve ambitious targets in top line growth, earnings, and pet parent centricity. The Digital First agenda requires Digitizing at scale and requires you to demonstrate significant thought leadership, quality decision making, deep technical know-how, and an ability to navigate complex business challenges. Are you passionate about optimizing and redesigning key systems and processes that run a multibillion dollar business and excited about how it can completely transform the way an organization efficiently and effectively manage its longer-term financial health & operational efficiency and effectiveness? Do you have the strategic vision, technical expertise, and leadership skills to drive digital solutions? Do you want to work in a dynamic, fast-growing category? If so, you might be the ideal candidate for the role of Shepherd - Solution Architect in the Enterprise Architecture function for Global Pet Nutrition (PN) at Mars. The Shepherd - Solution Architect is a technical leadership role that oversees delivery of digital and data capabilities that are critical to the success of our Enterprise. This role is responsible for the architecture, design and optimization of key applications surrounding ERP, software engineering and the development of a number of key systems used by the supply chain and related associates for the multi-billion-dollar Pet Nutrition division. Reporting to the Head of Enterprise Architecture, the person in this role will be a part of the Global PN Architecture of Tomorrow team. The role operates globally and partners with PN business and digital leaders across all functions. 'This role is an incubation role (temporary) with an estimated end date of December 2026. The purpose is to fast-track and support the build of this specific product. At the completion of the product, a permanent BAU role will open to maintain and support the product: the role will be permanent and will have a different job description more suited to the need of the organisation at end state. If you are unable to secure the role by December 2026 you will be eligible for a separation package.' What are we looking for? Bachelor's degree or Equivalent (IT Degree preferred in particular computer science, data science or related field) Proven track record of working in an SAP S4 HANA implementation program Extensive experience in the application & solution architecture domain Deep understanding of SAP BTP Proven track record of presenting solution options to design authorities and governance forums Proven track record to master new and emerging technologies Successful experience, established over several years, to perform architecture leadership within a Technology environment A strong customer centric mindset especially within an internal customer base with the purpose of driving adoption and use Strategic thinking, problem solving and innovation, with the ability to anticipate and navigate challenges and opportunities. Excellent in engaging with technical and functional leadership in a matrix organization. Ability to navigate complex matrix organisation Motivational and thought leading Ability to adapt to a fast-paced, dynamic work environment and manage multiple priorities Experience working in a multi-region business team with potentially conflicting needs/views and ability to navigate a complex organizational landscape Must be customer focused with demonstrated ability to form productive relationship including business & DT leaders Learning agility and desire to learn new technology and business What will be your key responsibilities? Mars Principles: Live and exemplify the Five Principles of Mars, Inc. within self and team. Strategy and Thought Leadership: Work with PN Digital Leadership & Shepherd program leadership to create and execute the Shepherd application strategy and roadmap for the Pet Nutrition segment, in alignment with the Pet Nutrition's business strategic priorities and goals. Bring the "outside-In" by maintaining an external network of digital professionals to deliver value faster and build our capabilities of the future. Stakeholder Engagement: Collaborate with Sales, logistics, manufacturing, engineering, Digital Leadership & Shepherd program team. You align with and support Enterprise architecture efforts in Mars Petcare, corporate Enterprise architecture (EA), Global delivery organization (GDO), CISO teams. Architectural governance, review and assurance: you are accountable for effective and proportionate governance to approve or reject high level solution designs, solution architectures, other Technology services including granting waivers where justified. You ensure that critical Shepherd design decisions and issues escalated by delivery teams across PN Digital technology (DT) & business are reviewed and resolved promptly. You drive architectural governance, review and assurance in partnership with the Technology Leadership Team, PN/Petcare/Corporate EAs and colleagues in the wider Mars PN. Roadmap to achieve the target architecture: you are accountable for setting out a roadmap to move from the current state architecture to the target architecture for key applications, taking account of the change portfolio and expected future change plans. You will also consider Market Archetypes where appropriate to ensure relevant solutions are proposed and implemented. Work with development team: you are expected to work with development teams/Sis to guide and offer expert advice to ensure the application is built to the highest standards and is in line with Mars PN EA architecture principles and above all, the solutions meet business requirements. Ensure comprehensive documentation, including solution architecture diagrams, technical specifications, and user guides are produced. What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by the Five Principles. Join a purpose-driven company where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry-competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Company Learn more about this company Visit this company's hub to learn about their values, culture, and latest jobs. Create a job alert and receive personalised job recommendations straight to your inbox.

Our new Payments Initiative takes Forter's battle-tested and market-leading Fraud detection capabilities and combines them with deep business insights and cutting edge technology to bring a complete line of products to our enterprise customer base. We are looking for a veteran developer who's passionate about their work and business-centric problem-solving to take on a central role in building out this new line of business at Forter. Some things you should know about our team: It is still early days for our team, which means you'll be an influential founding member of what is planned to be a multi-team group. You will build the next generation of Forter's offering, leveraging its current technological advantages into a completely new and different field. We believe in making conscious technological choices, be they boring or bleeding-edge. We are a fast-paced team that iterates quickly and often implements new technologies and offerings but also a team that holds systems where availability is critical which requires a high level of code quality and craftsmanship. Our engineers are resourceful, creative, and independent. We take responsibility for the entire product lifecycle, from design to Production. We are highly adaptable, working with a diverse stack of technologies, and always aspiring to create the best value for our clients. Why should you join us? You'll get to take part in building a new line of payments products that heavily impact and disrupt the payments space. You'll get to work with smart, experienced engineers building multi-layered products while gaining deep understanding of the "behind-the-scenes" of the world's web payments infrastructures. What you'll be doing: Build our payments optimization offering, diving deep into the "behind the scenes" of the world's payments infrastructure. Bring your own unique experience - we are open to new concepts and ideas. You will help us redesign processes and architectural concepts and help bring the team and the systems to a new level. Develop a set of new, unique products as part of Payments initiative while working closely with teammates and multiple other stakeholders at Forter Work with a variety of programming languages and platforms Mentor and guide software engineers and help build a professional and effective team. Who are you?: At least 5 years of diverse experience writing and maintaining complex software systems At least 5 years of back-end development experience. Experience working in high-scale, highly available systems. Tech-Savvy Learner: Open to learning and working with new technologies (RUST, Go, etc ). Responsible and Independent: Self-reliant, taking full ownership of your work, including areas typically covered by QA and DevOps. Passionate about making systems and people better Product, Production and Growth mindsets Enthusiasm for providing technical solutions that bring immediate impact Strong communication, collaboration and problem-solving skills A can-do approach and a positive attitude! Professional-level spoken and written English proficiency About us: Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful-it can accelerate revenue growth and strengthen a company's connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where- but who is behind the interaction. The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers-ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We're meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. Trust is backed by data - Forter is a recipient of over 10 workplace and innovation awards, including: Great Place to Work Certification (2021, 2022, 2023) Fintech Breakthrough Awards - Best Fraud Prevention Platform (2023) Life as a Forterian: We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience. At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company. Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law. If you need assistance or an accommodation due to a disability, please email us at . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process. Interested in building your career at Forter? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Select Will you require visa sponsorship now or in the future? How did you hear about this job? Select When you apply to a job on this site, the personal data contained in your application will be collected by Forter Solutions UK Ltd . ("Controller"), which is located at 30 Old Bailey London EC4M 7AU and can be contacted by emailing . Controller's data protection officer is Scott Buell who can be contacted at . Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. 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Shape the Future of the FT Rarely does an opportunity arise to shape and drive the product strategy for a fast-growing, iconic media brand. Delivering high-quality news to our global audience has never been more critical, and in this role, you will be key in shaping how the FT continues to grow and deliver on its mission. About the FT The Financial Times is one of the world's leading business news and information organisations, recognised globally for its authority, integrity, and accuracy. We have a well-established, growing B2B and B2C subscription business alongside an increasingly diverse set of products, with a global paying audience exceeding 2.8M and growing year on year. At the FT, curiosity thrives, and ambitious thinking is rewarded. Together, we help audiences stay better informed and deepen their understanding of the world around them. Our Product & Technology teams are integral to this success, driving us forward in an ever-evolving digital landscape. These teams deliver cutting-edge products to over one million digital subscribers daily, enabling our employees to do their jobs and our customers to enjoy highly engaging experiences of journalism. Collaboration with a 'products are partnerships' mindset is central to how we work, enabling alignment across departments and ensuring exceptional journalism. Supported by a diverse and dynamic group of product, tech, delivery, and data specialists, we build world-class tools that continue to drive our growth and success. With a supportive culture, entrepreneurial spirit, and endless opportunities for growth, there are no limits to where your FT career can take you. Build a newsworthy career at the FT. Our commitment to diversity, equity and inclusion We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. About the Role We are looking for a Chief Product Officer with a proven track record of working alongside technology, data, editorial, and commercial departments. The successful candidate will excel at applying cross-departmental know-how and experience, with a bias for action and delivery. They will have the ability to determine how much product discovery is required and adapt approaches based on context using FT experience departments. Strong stakeholder engagement and management are critical, as is understanding the needs and perspectives of the editor and board members. As the leader of a sizeable team of product managers, UX and design practitioners, customer researchers, and business analysts, you will oversee product management across the Financial Times Ltd portfolio. This includes mobile apps, and FT Specialist products. Additionally, you will manage internal tools/products/capabilities such as our CMS, Editorial tools, Martech, CRM, and the underlying platforms. Your focus will be on ensuring the FT builds the right products and services to accelerate the growth of the Financial Times Group as well as our parent group, Nikkei. You will take mature products forward, build new products to drive growth, and recognise when to retire or close products that no longer align with our strategic objectives. This role reports to the Chief Product and Technology Officer and is part of a senior leadership team responsible for all Product and Technology at the FT, covering everything from laptops and WiFi through to cyber security, data, software and product development. It is a truly global role-you will have team members in London, in the UK, and Sofia in Bulgaria, and work with engineers in Manila in the Philippines. You will also work closely with our colleagues at our parent company, Nikkei. In this role, you will shape the FT's long-term success by ensuring the delivery of impactful products aligned with editorial and commercial business goals and strategies. Main Responsibilities Bring a creative and pragmatic approach to the work. We need to be inventive, adaptive, and pragmatic about how we achieve a big impact with lean teams. This will include resolving conflict, adaptable prioritisation, and recognising how and when decision-making authority may change. Act as a trusted partner to Editorial and Commercial teams, ensuring alignment of the product strategy to the overall editorial and company strategy, and building strong cross-departmental trust to deliver shared objectives and growth for the FT. Lead, develop, and inspire empowered teams of product, design, business analysts, and research professionals to ensure product solutions, throughout their full lifecycle, achieve business outcomes and improve the quality of user experience of the FT. Further embed and refine an operating model premised on a 'products are partnerships' principle, building collaboration and trust across multiple teams and departments, including cross-departmental decision-making to improve transparency and alignment. As an enterprise leader with an understanding of the news industry and whole business, you will bring a long-term perspective to investment decisions and product strategies. Communicate using a range of skills to tailor to audiences, including written/verbal, and the ability to explain technical and domain-specific information to a range of audiences. Continue to build a diverse, inclusive, and collaborative culture that welcomes everyone. This role involves travel-it is critical that our global teams are fully supported. We share travel responsibilities among the senior team to ensure we balance the requirement to spend time with team members and the importance we place on our home lives. You will have Skills and Expertise: Strong commercial acumen, with experience in building a subscription business, with expertise in both B2B and B2C subscription business models being advantageous. Familiarity with digital ads business models is advantageous. Demonstrable knowledge of balancing multi-revenue business models effectively. Advanced influencing and negotiation skills, with proven experience managing budgets and creating compelling business cases. Experience: Experience in digital ads business models is helpful, but vital is demonstrable knowledge of how to ensure a multi-revenue business model is successfully balanced. Proven experience managing niche products with lean, cross-functional teams across editorial, product, tech, and commercial disciplines. Ability to adopt a pragmatic approach to the development of smaller products. Solid understanding of tools required to support newsroom and commercial operations. Extensive experience using data to inform decision-making in high-growth environments. In-depth knowledge of the entire product lifecycle, from insights/analysis to roadmap development, UX/UI design, and delivery. A track record of leading high-performing, empowered teams in fast-paced, global environments. Success working with dispersed product and technology teams. What's in it for You? Our Benefits Our benefits vary by location, but we are committed to providing best-in-class perks across all our offices. These include: Generous annual leave Comprehensive medical cover Inclusive parental leave packages Subsidised gym memberships Opportunities to give back to the community Full details of our benefits are available here. We've embraced a hybrid working model that promotes flexibility, including remote work options. We will support specific flexibility requests for all roles where feasible. Accessibility We are a Disability Confident employer and a Valuable 500 signatory. Please let us know if you require any reasonable adjustments or personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email , and a member of our team will be happy to help.

Senior Research Scientist (Foundational Research, Machine Learning) Are you a curious and open-minded individual with an interest in state-of-the-art foundational machine learning research? Thomson Reuters Labs is seeking a Senior Research Scientist with a passion for solving challenging machine learning problems in a data-rich, complex academic environment. About the Role In this opportunity, as Senior Research Scientist you will: Innovate: You will have the opportunity to try new and/or innovate new ML/NLP/IR/GenAI approaches and enjoy mentoring by world-leading experts. You will contribute ideas and work on solving real-world challenges using a wealth of data not otherwise available. Experiment and Develop: You can be involved in the entire research & model development lifecycle, brainstorming, building, testing, and delivering high-quality reports at leading international academic conferences. Collaborate: Working on a collaborative global team of research engineers both within Thomson Reuters and our academic partners at world-leading universities. About You You're a fit for the role if your background includes: Required Qualifications: PhD student or recent graduate with research experience in a technical discipline. First-author publications at relevant venues such as NeurIPS, ICML, ICLR, ACL, EMNLP, NAACL, or similar. Excellent communication skills to report and present research findings and developments clearly, both orally and in writing. Curious and innovative disposition capable of devising novel, well-founded algorithmic solutions to relevant problems. Self-driven attitude and ability to work with limited supervision. Comfortable working in fast-paced, agile environments, managing uncertainty and ambiguity. Preferred Qualifications: Experience working on relevant state-of-the-art research topics in large language models (LLMs) such as alignment, hallucination detection and reduction, model compression, data-centric techniques, efficient fine-tuning, long context length, synthetic data, combination of LLMs with knowledge graphs etc. Familiarity with cloud tools such as Amazon AWS, MS Azure, or Google Cloud. Previous experience working on large-scale machine learning systems. Strong software and/or infrastructure engineering skills, as evidenced by code contributions to popular open-source libraries. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking. Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. Purpose Driven Work: We help uphold the rule of law, turn the wheels of commerce, and provide trusted, unbiased information to people all over the world. Do you want to be part of a team helping re-invent the way knowledge professionals work? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Job Title: Senior Cyber Security Architect Location: Manchester Rate: £32.90ph via an Umbrella Company (Inside IR35) or £25.00ph PAYE Employment Type: Contract (Currently financed until March 2025) Hours: Standard 40 Hours Per Week Reference: J39905 Job Description: THE OPPORTUNITY: We are looking for someone who will help our client realise our business vision for a resilient platform that will provide our customers, suppliers and partners with seamless connected services delivered through an industry-leading global platform that will generate new income streams for our business and help drive down costs through the use of data analytics. Our Security Architects work closely with Stakeholders to define and evolve system security architectures that are secure by design. You will be a valued member of our Offboard Cyber Security Chapter, reporting to Offboard Security Architecture Chapter Lead, contributing to the strategic direction of the technology and solutions delivered. As a Senior Security Architect, you will work in conjunction with solution architects, product owners, technical leads and embedded security champions to identify the security risks associated with our products using application security threat modelling. You will collaborate with Stakeholders to identify secure architectures, best practices and requirements that enable us to deploy secure systems at scale. You will support our engineering teams through their security assurance journeys working to identify security assurance testing regimes that are aligned with our products. What to expect in the role: This role sits within the Offboard Cyber Security Chapter in Manchester, reporting to the Security Engineering Chapter Lead, and would suit those who are technically minded, be that from a cyber security background or those with a software engineering background. This is a senior role in our team but there is still plenty of scope to develop your skills. The role would suit someone with a strong technical background in software development wanting to focus on delivering secure systems at scale. You will have a drive to grow security culture providing tooling, guidance, and support to a large number of agile development squads working on many projects. We have a strong DevSecOps culture with security being a key principle of everything we deliver, our Security Architects work extremely closely with our product development teams to develop this culture and the processes to support it. We are SMEs and consultants to the rest of our organisation, and act as an escalation point helping teams learn, grow, and overcome any security related challenges. We work with new and exciting technologies to provide global services for the connected car of the future. We work collaboratively and value each other's opinions, as part of the team here you will have the opportunity to impact and influence a technology platform used by hundreds of thousands of our customers daily, solving difficult engineering challenges on a global scale. We are reimagining how we deliver secure global solutions in a highly agile environment. We have a strong focus on DevSecOps and empowering engineering teams to deliver and deploy large, secure systems at pace. Some of our Security Architect's responsibilities include: Providing consultation to product teams in security architecture and design and conduct security reviews of new and existing products and services. Developing and owning architectural solutions that deliver the highest standard of security. Collaborating closely with Solution Architecture Team to ensure our systems are secure by design. Working with engineering teams to create threat models. Continual collaboration with Stakeholders with a view to being a key part of the product delivery team's success. Maintaining strong knowledge of current security threats, mitigations, and operational security best practices. Developing and maintaining Security Patterns and Reference Architectures. Supporting the analysis of business requirements and their interpretation into security deliverables. What you will need: You will be working closely with our engineering teams to help them uncover threats in their solutions, so a strong technical background is required. Knowledge of cyber security best practices and a good understanding of security threats and controls is also a must. This role is highly collaborative so would suit someone with a desire to work collaboratively across the wider engineering team. We are looking for a self-starter, keen to work in a highly collaborative manner supporting our engineers and product teams as we deliver a connected data platform for the luxury vehicles of the future. Background: A background in software engineering or cyber security, with knowledge of DevSecOps. Familiarity of application security and threat modelling. Experience implementing SDLC process, technology, and automation in a DevOps environment and ideally making use of OWASP best practice. Experience within agile delivery frameworks. Experience with large-scale web applications and backend services, including API design, access management, authorization, authentication, data protection and encryption. Familiarity with common application and infrastructure security vulnerabilities and mitigations. Solid technical foundation with a business-savvy mindset and an ability to translate technical vulnerabilities into business risks for senior leadership. Personal Profile: An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable. An individual, who works independently, is results driven, demonstrating tenacity, drive and perseverance with the ability to deliver operational plans in a complex, highly demanding environment. A passion for continuous technical improvement. An individual with the capability to combine a short-term, pragmatic focus with medium-term planning. A resilient and enthusiastic individual who responds constructively to new ideas and inputs. A good communicator with the ability to clearly communicate complex ideas. An effective team player, actively develops and supports team members. The ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style. Additional Information: Hybrid working: Yes This role is INSIDE IR35 Do not miss out on your chance of interview - APPLY NOW! Our Clients are unable to provide sponsorship for Tier 2 General Visas; therefore, only candidates eligible to work in the UK need apply! Caresoft Global Limited operates as an Employment Business and Employment Agency. We are an independent highly-experienced recruitment consultancy dedicated to specialist markets within the Automotive, Aerospace, Agricultural & Construction Industries. No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications.

Rarely does an opportunity arise to shape and drive the product strategy for a fast-growing, iconic media brand. Delivering high-quality news to our global audience has never been more critical, and in this role, you will be key in shaping how the FT continues to grow and deliver on its mission. About the FT The Financial Times is one of the world's leading business news and information organisations, recognised globally for its authority, integrity, and accuracy. We have a well-established, growing B2B and B2C subscription business alongside an increasingly diverse set of products, with a global paying audience exceeding 2.8M and growing year on year. At the FT, curiosity thrives, and ambitious thinking is rewarded. Together, we help audiences stay better informed and deepen their understanding of the world around them. Our Product & Technology teams are integral to this success, driving us forward in an ever-evolving digital landscape. These teams deliver cutting-edge products to over one million digital subscribers daily, enabling our employees to do their jobs and our customers to enjoy highly engaging experiences of journalism. Collaboration with a 'products are partnerships' mindset is central to how we work, enabling alignment across departments and ensuring exceptional journalism. Supported by a diverse and dynamic group of product, tech, delivery, and data specialists, we build world-class tools that continue to drive our growth and success. With a supportive culture, entrepreneurial spirit, and endless opportunities for growth, there are no limits to where your FT career can take you. Build a newsworthy career at the FT. Our commitment to diversity, equity and inclusion We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. About the Role We are looking for a Chief Product Officer with a proven track record of working alongside technology, data, editorial, and commercial departments. The successful candidate will excel at applying cross-departmental know-how and experience, with a bias for action and delivery. They will have the ability to determine how much product discovery is required and adapt approaches based on context using FT experience departments. Strong stakeholder engagement and management are critical, as is understanding the needs and perspectives of the editor and board members. As the leader of a sizeable team of product managers, UX and design practitioners, customer researchers, and business analysts, you will oversee product management across the Financial Times Ltd portfolio. This includes mobile apps, and FT Specialist products. Additionally, you will manage internal tools/products/capabilities such as our CMS, Editorial tools, Martech, CRM, and the underlying platforms. Your focus will be on ensuring the FT builds the right products and services to accelerate the growth of the Financial Times Group as well as our parent group, Nikkei. You will take mature products forward, build new products to drive growth, and recognise when to retire or close products that no longer align with our strategic objectives. This role reports to the Chief Product and Technology Officer and is part of a senior leadership team responsible for all Product and Technology at the FT, covering everything from laptops and WiFi through to cyber security, data, software and product development. It is a truly global role-you will have team members in London, in the UK, and Sofia in Bulgaria, and work with engineers in Manila in the Philippines. You will also work closely with our colleagues at our parent company, Nikkei. In this role, you will shape the FT's long-term success by ensuring the delivery of impactful products aligned with editorial and commercial business goals and strategies. Main Responsibilities Bring a creative and pragmatic approach to the work. We need to be inventive, adaptive, and pragmatic about how we achieve a big impact with lean teams. This will include resolving conflict, adaptable prioritisation, and recognising how and when decision-making authority may change. Act as a trusted partner to Editorial and Commercial teams, ensuring alignment of the product strategy to the overall editorial and company strategy, and building strong cross-departmental trust to deliver shared objectives and growth for the FT. Lead, develop, and inspire empowered teams of product, design, business analysts, and research professionals to ensure product solutions, throughout their full lifecycle, achieve business outcomes and improve the quality of user experience of the FT. Further embed and refine an operating model premised on a 'products are partnerships' principle, building collaboration and trust across multiple teams and departments, including cross-departmental decision-making to improve transparency and alignment. As an enterprise leader with an understanding of the news industry and whole business, you will bring a long-term perspective to investment decisions and product strategies. Communicate using a range of skills to tailor to audiences, including written/verbal, and the ability to explain technical and domain-specific information to a range of audiences. Continue to build a diverse, inclusive, and collaborative culture that welcomes everyone. This role involves travel-it is critical that our global teams are fully supported. We share travel responsibilities among the senior team to ensure we balance the requirement to spend time with team members and the importance we place on our home lives. You will have Skills and Expertise: Strong commercial acumen, with experience in building a subscription business, with expertise in both B2B and B2C subscription business models being advantageous. Familiarity with digital ads business models is advantageous. Demonstrable knowledge of balancing multi-revenue business models effectively. Advanced influencing and negotiation skills, with proven experience managing budgets and creating compelling business cases. Experience: Experience in digital ads business models is helpful, but vital is demonstrable knowledge of how to ensure a multi-revenue business model is successfully balanced. Proven experience managing niche products with lean, cross-functional teams across editorial, product, tech, and commercial disciplines. Ability to adopt a pragmatic approach to the development of smaller products. Solid understanding of tools required to support newsroom and commercial operations. Extensive experience using data to inform decision-making in high-growth environments. In-depth knowledge of the entire product lifecycle, from insights/analysis to roadmap development, UX/UI design, and delivery. A track record of leading high-performing, empowered teams in fast-paced, global environments. Success working with dispersed product and technology teams. What's in it for You? Our Benefits Our benefits vary by location, but we are committed to providing best-in-class perks across all our offices. These include: Generous annual leave Inclusive parental leave packages Subsidised gym memberships Opportunities to give back to the community Full details of our benefits are available here. We've embraced a hybrid working model that promotes flexibility, including remote work options. We will support specific flexibility requests for all roles where feasible. Accessibility We are a Disability Confident employer and a Valuable 500 signatory. Please let us know if you require any reasonable adjustments or personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email , and a member of our team will be happy to help.

Program Manager ( non-IT)Job ID: Amazon UK Services Ltd.Job summary We believe in obsessing over the employee experience. Do you? Do you like to build from the ground up and operate in a white space environment by delivering critical engagement programs? The Ops Tech IT organization is seeking a Program Manager to build and execute global programs to help advance the employee experience. This role will primarily focus on initiatives connected to Amazon's LP- Strive to be Earth's Best Employer. Additional scope of responsibilities includes PM-ing existing engagement programs and scaling them to a larger audience and standing up new programs that address employees' pain-points, development opportunities, and vision of an inclusive environment. One will also develop measurement plans to determine if such initiatives are successful and should scale larger than Ops Tech IT, and potentially WW Robotics. At Amazon, we believe that Every Day is still Day One! We're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Ops Tech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. Ops Tech IT provides 24x7 global IT support to Amazon Operations, including Fulfilment, Sortation, and Last Mile. Operations Technology IT team is hiring a Program Manager who will collaborate with technical and business team members to create processes or products. You understand the program's customers and advocate on their behalf, communicating business objectives to team and stakeholders to deliver the best product or process with most efficient use of resources and technologies. You will write clear and detailed program plans based on complex business requirements, and serve as an authority on program issues to business managers, stakeholders, and other program managers. You will track and evaluate data, and look for ways to ensure meaningful progress with the most efficient use of resources. You will also assess risks, anticipate bottlenecks, provide escalation management, make trade-offs, and balance the business needs while you provide seamless program execution. Key Responsibilities You will have the opportunity to interface with all levels and geographies. You will have exceptional visibility and the opportunity to influence team strategy and execution in partnership with HR and business leadership: Ensure your program stays aligned with organizational objectives. Communicate ideas effectively, verbally and in writing, to a wide range of audiences. Define key performance metrics - develop metrics and service level agreements for core programs and processes, and track delivery against program objectives. Communicate new or updated programs and processes to leaders, employees, and cross-functional and geographic organizations. Program Management: Developing and managing a robust ID&E learning program engaging customers across various touch points and levels of learning, administration, tracking engagement and reporting. Facilitation: Raising the bar on facilitation of ID&E learning sessions and experiences. Influence: Ability to build consensus, secure commitments, partnering with and influencing internal teams and negotiate positive outcomes and experience across groups and teams. Develop and manage program from beginning to end, including program scope, timeline, capacity planning, resource allocation, and program execution. Provide program management and direction to ensure the program team has a clear understanding of timelines, risks, escalation path and roles/responsibilities they will undertake within the project team. Act as an escalation point for the program team and program stakeholders. Proactively manage change control and communicate impact in program scope, identify risks & issues, and devising contingency plans. Identify and manage program dependencies and critical paths. Track and communicate program milestones, deliverables and risks. Update or develop documentation on processes that are critical to successfully implementing your projects. BASIC QUALIFICATIONSBachelor's degree or relevant experience. 5+ years program management experience from initiation to closure. Proficiency in Microsoft Office Suite PREFERRED QUALIFICATIONS Good vision, process-oriented and strong problem-solving skills. Demonstrated experience communicating effectively across organizational structures and multiple management levels. Proven expertise in leading complex programs across multiple geographies globally, working with cross functional teams. Ability to analyze data to find trends and process gaps. Attention to detail, excellent organization skills, and ability to manage multiple programs and responsibilities. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.

Solutions Architect Want to apply Read all the information about this position below, then hit the apply button. Location: UK based, remote Travel Required : Yes Salary: Up to £80,000 Department: Public Sector Services Reports to : SVP Business Development Contract Type: Permanent Job Summary / Overview Working as part of a Bid Team, you will act as the overall Solutions Architect on all Public Sector new bids and existing client retenders and farming growth opportunities. Working closely with the subject matter experts in each business area you will be required to identify all of the components and associated costs needed to deliver the overall solution. You will be responsible for the development and documentation of compelling, differentiated and commercially attractive solutions in response to identified client needs, requirements in response to Invitations to Tenders (ITT's). You will Identify and quantify the transformational outcomes that our solutions can deliver to clients through the integration of technology, analytics, processes, people and customer experiences. In addition, you will work with the Public Sector bid team to both create and maintain a comprehensive bid library of up to date content and client case studies and continually engage with the wider Teleperformance Transformation and Innovation (T&I) team and third party supplier base to maintain up to date insight and knowledge into the potential tools and solutions that Teleperformance have access to. You will be required play a leading role in working with the Public Sector SVP of Business Development and the Client Services team to actively lead and support market engagement activities and engage directly with clients on service innovation and solutions support for new and existing services. The nature of the work will require the successful applicant to be UK based and this is a remote working role. Applications will be welcomed regardless of UK location; South West England, South East England and South Wales location would be beneficial due to proximity of clients and the senior team. Benefits of the role include 5% matched pension contributions and 25 days holiday a year plus bank holidays. Key Responsibilities and Accountabilities Designing solutions comprising one or more of the following elements, voice and non-voice contact centre outsourcing, insight and customer analytics services, customer experience strategy Writing detailed and compliant solution content in response to ITT's and RFP's Participation on pre-tender market engagement activity Presenting solutions to clients both formally as part of a bid process and informally in discovery/consultative conversations and as part of market engagement activities Working with and advising our finance team to ensure solutions are properly costed/priced and costs are correctly captured in client financial models and templates. Working closely with our Work Force Management teams to ensure they accurately size and forecast /model the levels of resource required. Focus to include optimal productivity of service solution and ensuring maximum efficiency of solution. Working with the SVP of Business Development to secure executive sign off for proposed solutions/prices as part of the formal bid process Working with the SVP of Business Development to pro-actively manage the Crown Commercial Service (CCS) Framework, and build and maintain relationships with the CCS stakeholder teams Communication Ability to put complex ideas across simply in written, visual (slides) and verbal forms Confident presenter and public speaker Ensuring that current Government policy and compliance requirements are understood and are reflected in all solutions created Responsibility for ongoing market research and engagement with Government to understand future compliance requirements, e.g. Social Value strategy to undertake gap analysis and work with internal Teleperformance stakeholders and SMEs to ensure Teleperformance compliance with required Government policy, strategy and objectives Responsibility for undertaking research and understanding of Government procurement directives e.g. Outsourcing Playbook and how these directives will impact solution design and compliance Responsibility for actively supporting Public Sector growth strategy in the development and identification of potential new market opportunities and solutions / product design as a 'go to market' approach Support and develop PS market engagement and marketing strategy to develop Teleperformance Public Sector media profile and positioning as expert in the provision of PS contact centres and citizen experience Influencing and networking Ability to operate effectively within a B2B client/service provider environment Ability to deliver through others within a project/virtual team environment Ability to build and maintain effective networks - internally and externally Solutions design Ability to identify client needs and requirements and design customer management solutions that address them Ability to identify opportunities for transformation through innovation, analytics and technology and to incorporate these into client proposals Ability to capture and document solution requirements and specifications for the purposes of pricing and delivery planning aligned to client requirements and evaluation criterion Demonstrable knowledge and success of how to structure a solution for customer management services and operations Demonstrable knowledge of formal bid procurement processes and vendor responses e.g. RFI/ITT/RFP/BAFO) Knowledge of project management principles and how these apply to delivery of solution design Ensuring that all aspects of the solution influencing cost, price and margin are fully understood and incorporated into tender responses Technology Knowledge of customer management platforms & applications across voice and non-voice (digital) channels Knowledge of Contact Centre technology infrastructure Aware of and have used transformational tools applied to modern customer contact strategies Customer Management Knowledge of multi-channel customer management solutions - agent & non-agent based Knowledge of how to build customer contact operating models and design of Target Operating Models (in-house or out-sourced) Experience Experience of working on solution design and bids in a BPO contact centre outsourcing environment, specifically with experience of working on Public Sector bid responses Experience of non-voice (webchat, social media engagement etc.) as well as voice customer management operations Strong knowledge of multi-channel customer engagement technologies such as telephony, Social Media and webchat platforms Experience of working with data and customer insight to drive transformational improvements in customer experience Experience of undertaking due diligence analysis of customer provided data and insights to deliver a compliant solution to meet customer needs and to assess level of risk in solution design Excellent written and verbal communications skills with evidence of having authored and presented detailed proposals to clients A strong influencer, able to inspire and motivate clients and stakeholders to buy into innovative and ambitious customer experience management solutions A creative problem solver, able to look at a situation and generate imaginative but realistic and compliant solutions. Experience of working in a highly commercial environment, where you have been directly involved in pricing and P&L decisions in relation to client management and business case development Knowledge, skills and experience - we are looking for: Work Experience At least 5 years of experience in a similar role in an outsourcing environment, ideally working on Public Sector new business opportunities Competencies and Specific Skills Comprehensive computer skills Takes ownership and accountability Commercially minded People focused Achievement driven Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Team player and able to work within close knit team environment Excellent reasoning & judgement Superior leadership skills Self-motivated and can motivate others Strategic and commercial thinker Superior facilitation & presentation skills Continuous improvement mindset About Us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons You can follow us on: Twitter Facebook ..... click apply for full job details

Desktop Support Engineer Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. Location: Bristol, hybrid role working both onsite in Bristol and remotely Salary: £25,000 Job Type: Permanent Hours: Full-time 37.5 hours per week. Core hours Monday - Friday, some out of hours work may be required. About the Role As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be required to possess the skills to troubleshoot hardware and software faults, install and configure new PC's and laptops and ensure we remain compliant with both internal and external security requirements. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. This role offers the flexibility of hybrid working, however applicants will need to be able to work on site in Bristol as a regular requirement of the role. Travel to our other Teleperformance sites within the UK may also be required on occasion. Key Duties Ticket Management of user reported issues, within the Bristol site and work at home users Active Directory management of users and computers Troubleshooting Windows operating system, software and telephony systems Image and maintenance of desktop PC's MDM administration Supporting deployment and update of software Maintaining global security standards Major incident response Experience, skills and knowledge we are looking for: Ability to attain CTC and SC clearance as per UK government requirements and will be required to be a resident of the UK and have been living in the UK for at least the past 3 years for CTC and 5 years for SC clearance Experience and/or Qualifications in an IT field. Experience with Active Directory, MECM, Cisco Networking all desirable. Experience with Windows 10 Experience with MS Office Packages Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer Ability to maintain a high degree of customer service for all support queries Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner and strong team focus. Requirements (advantageous) Full UK driving license Benefits We believe in providing an inclusive, supportive, and inspiring work environment with monthly recognition awards (and prizes), length of service rewards and genuine career progression opportunities through our internal development programmes. Along with: Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy. Life Assurance Cover & Pension Scheme 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Refer & Earn Scheme for referring a friend to work for Teleperformance About Us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons You can follow us on: Twitter Facebook Job Types: Full-time, Permanent Salary: £25,000.00 per year Benefits: Casual dress Company pension Employee discount Referral programme Store discount Wellness programme Work from home Schedule: 8 hour shift Monday to Friday Weekend availability Ability to commute/relocate: Bristol: reliably commute or plan to relocate before starting work (required) Application question(s): For security clearance requirements are you resident in the UK and have been for at least 3 years? Experience: Desktop support: 1 year (preferred) Work authorisation: United Kingdom (required)

Desktop Support Engineer Ensure you read the information regarding this opportunity thoroughly before making an application. Location: Ashby-de-la-Zouch Salary: £25,000 Job Type: 6 month fixed-term contract Hours: Full-time 37.5 hours per week. Core hours Monday - Friday, some out of hours work may be required. About the Role As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be required to possess the skills to troubleshoot hardware and software faults, install and configure new PC's and laptops and ensure we remain compliant with both internal and external security requirements. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Key Duties Ticket Management of user reported issues, within the Ashby site and work at home users Active Directory management of users and computers Troubleshooting Windows operating system, software and telephony systems Image and maintenance of desktop PC's MDM administration Supporting deployment and update of software Maintaining global security standards Major incident response Experience, skills and knowledge we are looking for: Ability to attain CTC and SC clearance as per UK government requirements and will be required to be a resident of the UK and have been living in the UK for at least the past 3 years for CTC and 5 years for SC clearance Experience and/or Qualifications in an IT field. Experience with Active Directory, MECM, Cisco Networking all desirable. Experience with Windows 10 Experience with MS Office Packages Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer Ability to maintain a high degree of customer service for all support queries Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner and strong team focus. Requirements (advantageous) Full UK driving license Benefits We believe in providing an inclusive, supportive, and inspiring work environment with monthly recognition awards (and prizes), length of service rewards and genuine career progression opportunities through our internal development programmes. Along with: Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy. Life Assurance Cover & Pension Scheme 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Refer & Earn Scheme for referring a friend to work for Teleperformance About Us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons You can follow us on: Twitter Facebook Job Types: Full-time, Fixed term contract Contract length: 6 months Salary: £25,000.00 per year Benefits: Casual dress Company pension Employee discount On-site parking Referral programme Store discount Wellness programme Schedule: 8 hour shift Monday to Friday Weekend availability Ability to commute/relocate: Ashby-De-La-Zouch: reliably commute or plan to relocate before starting work (preferred) Application question(s): For security clearance requirements are you resident in the UK and have been for at least 3 years? Experience: Desktop support: 1 year (preferred) Work authorisation: United Kingdom (required)