As an Operational Technology (OT) Compute System Engineer, you will be responsible for managing and supporting OT-specific enterprise systems and applications. These business-critical systems play a key role in enabling operational technology services for both the end customer and the wider business. This role involves ensuring that all systems under the compute remit remain compliant, secure, and aligned with industry standards. You will contribute to the resolution of infrastructure issues and help deliver new solutions as required by the business. A driving licence is essential for this position. What you'll be doing as a Compute System Engineer Support the ongoing maintenance and lifecycle management of existing OT compute infrastructure, including patching and license management. Work closely with business stakeholders to understand and deliver new technical solutions, including cloud-based technologies, in support of future needs. Act as a key point of contact for incident response, demonstrating strong problem-solving skills and the ability to act quickly under pressure. Assist in the design and implementation of infrastructure changes, including both high-level and low-level technical designs. Ensure domain system security compliance through audits, reviews, and proactive management. Support the delivery of regular updates across the full technology stack, including application, OS, BIOS, and hypervisors. Administer and support a wide range of enterprise technologies, including Active Directory, SCCM, VMware, Symantec Endpoint Protection, Dell OpenManage Enterprise, Canonical patching tools, NTP, PKI/certificates, and hybrid Azure environments. Contribute to the integration and evolution of Industry 4.0 solutions within the OT compute domain. Participate in an out-of-hours on-call rota (following probation and prerequisites) to provide emergency support for critical OT systems. Support and collaborate with other technical teams in delivering infrastructure improvements and new deployments. Stay current with industry best practices and demonstrate the ability to act as a Subject Matter Expert (SME) within the compute domain. Engage in personal development and training to ensure capability across required technologies. You will be required to be a part of our mandatory standby for our 24/7 support in this role. Base location: Hybrid - Clearwater Court, Reading. Working pattern: 36 hours Monday to Friday. What you should bring to the role Higher education qualification (HNC or equivalent experience) in an engineering or IT discipline. Proven experience in maintaining, patching, and supporting infrastructure and enterprise systems. Security clearance to SC level. Familiarity with enterprise application administration, including Active Directory, SCCM, VMware, AV software, and Azure cloud services. Knowledge of IP communications and networking, including LAN and WAN. Understanding of industry-specific SCADA systems, or willingness to learn. Proficient scripting skills using PowerShell or similar. Strong interpersonal and communication skills; confident in dealing with both technical and non-technical stakeholders. Proven decision-making skills and the ability to balance operational, commercial, and customer needs. Understanding of IT and OT delivery approaches. (e.g., ITIL, Agile, Waterfall, Lean). Self-motivated, detail-oriented and able to work under pressure. Desirable qualifications and experience Microsoft Certified Solutions Associate (MCSA) - Server, SQL, SCCM. Microsoft Applied Skills - Administer Active Directory Domain Services. Microsoft Azure Fundamentals and/or Azure Administrator Certification. Experience in scripting and automation using PowerShell. VMCE certification or hands-on experience with Veeam Backup & Replication (or similar). Symantec Endpoint Protection (SEP) administration certification. Prior experience working within the utility industry or a large-scale enterprise environment. (>20,000 devices) Experience with stakeholder analysis and managing relationships across multiple technical and business teams. Security Clearance: CTC (Counter Terrorist Check) clearance is desirable. Where this is not already held, it will be obtained as part of the role. What's in it for you? Competitive salary up to £65,000 per annum, depending on experience. Car allowance - £4,500. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays). Performance-related pay plan directly linked to both company and individual performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of yourself and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
12/06/2026
Full time
As an Operational Technology (OT) Compute System Engineer, you will be responsible for managing and supporting OT-specific enterprise systems and applications. These business-critical systems play a key role in enabling operational technology services for both the end customer and the wider business. This role involves ensuring that all systems under the compute remit remain compliant, secure, and aligned with industry standards. You will contribute to the resolution of infrastructure issues and help deliver new solutions as required by the business. A driving licence is essential for this position. What you'll be doing as a Compute System Engineer Support the ongoing maintenance and lifecycle management of existing OT compute infrastructure, including patching and license management. Work closely with business stakeholders to understand and deliver new technical solutions, including cloud-based technologies, in support of future needs. Act as a key point of contact for incident response, demonstrating strong problem-solving skills and the ability to act quickly under pressure. Assist in the design and implementation of infrastructure changes, including both high-level and low-level technical designs. Ensure domain system security compliance through audits, reviews, and proactive management. Support the delivery of regular updates across the full technology stack, including application, OS, BIOS, and hypervisors. Administer and support a wide range of enterprise technologies, including Active Directory, SCCM, VMware, Symantec Endpoint Protection, Dell OpenManage Enterprise, Canonical patching tools, NTP, PKI/certificates, and hybrid Azure environments. Contribute to the integration and evolution of Industry 4.0 solutions within the OT compute domain. Participate in an out-of-hours on-call rota (following probation and prerequisites) to provide emergency support for critical OT systems. Support and collaborate with other technical teams in delivering infrastructure improvements and new deployments. Stay current with industry best practices and demonstrate the ability to act as a Subject Matter Expert (SME) within the compute domain. Engage in personal development and training to ensure capability across required technologies. You will be required to be a part of our mandatory standby for our 24/7 support in this role. Base location: Hybrid - Clearwater Court, Reading. Working pattern: 36 hours Monday to Friday. What you should bring to the role Higher education qualification (HNC or equivalent experience) in an engineering or IT discipline. Proven experience in maintaining, patching, and supporting infrastructure and enterprise systems. Security clearance to SC level. Familiarity with enterprise application administration, including Active Directory, SCCM, VMware, AV software, and Azure cloud services. Knowledge of IP communications and networking, including LAN and WAN. Understanding of industry-specific SCADA systems, or willingness to learn. Proficient scripting skills using PowerShell or similar. Strong interpersonal and communication skills; confident in dealing with both technical and non-technical stakeholders. Proven decision-making skills and the ability to balance operational, commercial, and customer needs. Understanding of IT and OT delivery approaches. (e.g., ITIL, Agile, Waterfall, Lean). Self-motivated, detail-oriented and able to work under pressure. Desirable qualifications and experience Microsoft Certified Solutions Associate (MCSA) - Server, SQL, SCCM. Microsoft Applied Skills - Administer Active Directory Domain Services. Microsoft Azure Fundamentals and/or Azure Administrator Certification. Experience in scripting and automation using PowerShell. VMCE certification or hands-on experience with Veeam Backup & Replication (or similar). Symantec Endpoint Protection (SEP) administration certification. Prior experience working within the utility industry or a large-scale enterprise environment. (>20,000 devices) Experience with stakeholder analysis and managing relationships across multiple technical and business teams. Security Clearance: CTC (Counter Terrorist Check) clearance is desirable. Where this is not already held, it will be obtained as part of the role. What's in it for you? Competitive salary up to £65,000 per annum, depending on experience. Car allowance - £4,500. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays). Performance-related pay plan directly linked to both company and individual performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of yourself and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
IT Support Specialist IT support with real purpose. Work that matters. Most IT support roles mean fixing laptops and closing tickets. This one means keeping the technology running for over 800 colleagues who support some of the most vulnerable children in the country. As an IT Support Specialist at Silver Birch Care Holdings, you will be the frontline of everything technical from day-to-day helpdesk to owning our ClearCare care management system across a growing estate of over 60 children s homes. We are recruiting two post-holders against this single specification. Whether you come from a service-desk background or specialist systems support, if you have the technical ability, the discipline, and the commitment to deliver outstanding service in a care environment we want to hear from you. What You ll Own You will cover the full breadth of the SBCHL technology estate across six domains: Service Desk & First-Line Support • First point of contact for all IT support phone, email, chat and ticketing system • Log, categorise, prioritise and manage incidents to agreed SLAs • Triage and resolve remotely wherever possible; arrange on-site attendance where needed • Escalate unresolved issues and track them through to resolution Hardware, Software & Network Support • Install, configure and maintain desktops, laptops, servers, mobile devices and peripherals • Deploy and configure Windows 10/11, Microsoft 365 and business applications across the estate • Set up and maintain network infrastructure routers, switches, Meraki firewalls, Starlink and CCTV • Diagnose and resolve hardware, software and connectivity issues with lasting root-cause fixes ClearCare System Administration • Lead administrator for ClearCare children s social care management system across all modules and homes • Manage user access, account creation and deactivation, templates and reporting tools • Train new and existing staff; produce home-specific user guides and run refresher sessions • Document configurations, user procedures and training completion Asset Management, Joiners & Leavers • Maintain the asset register cradle-to-grave every laptop, mobile, CCTV and Starlink unit • Provision kit, licences and accounts within 24 hours of HR notification for all joiners • Suspend accounts same-day and recover kit within 7 days for all leavers Subscription, Licence & Vendor Management • Manage the full subscription portfolio Sona, Tribepad, Abacus, Claude, ClearCare, M365 and others • Liaise with vendors (Meraki, Starlink, BT, carriers) on performance, pricing and contracts • Maintain a renewal calendar 90 days forward; retire unused licences promptly Procurement, Finance & Documentation • Raise purchase orders and issue goods-received notes within 48 hours • Reconcile invoices monthly against the asset register and subscription log • Maintain accurate knowledge-base articles, user guides and incident records What We re Looking For You ll need: • Previous experience in an IT support, service desk or helpdesk environment, including 2nd-line or specialist work • Good working knowledge of Windows 10/11 and Microsoft 365, including M365 administration • Sound understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting • Experience using IT ticketing and service-management tools and managing work to SLAs • Experience administering or supporting line-of-business systems ClearCare or similar care/social-care systems is a strong advantage • Asset-management and vendor-management discipline, comfortable reconciling across multiple suppliers • Strong problem-solving skills and excellent verbal and written communication • Ability to manage multiple priorities in a fast-paced, multi-site environment • Full, clean UK driving licence and a calm, professional presence in sensitive care environments Desirable: • Experience with remote-support tools and MDM platforms • Familiarity with ITIL processes; ITIL Foundation certification • Experience with Meraki networking, WiFi, CCTV and Starlink infrastructure Working in a Care Environment This role operates in and around children s residential homes. You will be required to: • Hold an Enhanced DBS check • Maintain high standards of confidentiality at all times • Demonstrate an awareness of safeguarding responsibilities • Present as calm and professional around vulnerable young people and home staff These are not optional extras they are core to how we work. What We Offer Build Your Career • Fully funded qualifications and clear pathways into Team Leader, Deputy and Registered Manager roles • Ongoing learning and development through structured programmes and hands-on experience • Opportunities to step up, take on responsibility, and grow within the organisation Feel Supported • 24/7 access to confidential support through our Employee Assistance Programme • OnDemand GP access • A strong team culture where people support each other day-to-day Work That Works for You • 28 days holiday (inclusive of bank holidays), increasing with service • Celebrate your birthday! • Wellbeing days to support staff when needed • Team-based working patterns Be Part of Something Bigger • Opportunities to get involved in our international projects, including trips to Tanzania supporting local communities • A values-led organisation focused on making a genuine difference not just commercially, but socially The Essentials • Pension with NEST • Access to discounts via Sage Employee Benefits and Blue Light Card • Employee referral bonus scheme • Long service recognition awards • On-site parking (where available) • Relaxed dress code About Silver Birch Care (Holdings) Limited Silver Birch Care Holdings is a leading provider of high-quality education, supported accommodation, residential care, and specialist support for children and young people aged 5 to 25 across the UK. We are a family owned provider, driven by our commitment to care. This makes us different from other organisations in the sector. Because we are not owned by venture capital investors or corporate shareholders, we reinvest any surplus funds into our services and support charities around the world. Through our family of services including Silver Birch Care, Silver Birch Care (Residential Services), The Beeches, Benecare, and Clover Childcare Services, alongside our two independent specialist schools we operate more than 60 children's homes and supported living services across London, Peterborough, Northampton, Kent, and Norfolk. We are proud that Clover Childcare Services is the UK s first Dyadic Developmental Practice (DDP) Residential Certified Organisation, reflecting our strong commitment to trauma-informed and attachment-focused care. Working in partnership with over 60 local authorities, we support children and young people to overcome challenges, celebrate their achievements, and build the skills they need to live safe, happy, and fulfilling lives. Our experienced and dedicated teams nurture every individual, ensuring they feel safe, supported, and valued. Safeguarding Silver Birch Care Holdings is dedicated to safeguarding and promoting the welfare and well-being of children and young people. Appointments are made subject to the satisfactory completion of safer recruitment employment checks in line with Ofsted regulations. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained
12/06/2026
Full time
IT Support Specialist IT support with real purpose. Work that matters. Most IT support roles mean fixing laptops and closing tickets. This one means keeping the technology running for over 800 colleagues who support some of the most vulnerable children in the country. As an IT Support Specialist at Silver Birch Care Holdings, you will be the frontline of everything technical from day-to-day helpdesk to owning our ClearCare care management system across a growing estate of over 60 children s homes. We are recruiting two post-holders against this single specification. Whether you come from a service-desk background or specialist systems support, if you have the technical ability, the discipline, and the commitment to deliver outstanding service in a care environment we want to hear from you. What You ll Own You will cover the full breadth of the SBCHL technology estate across six domains: Service Desk & First-Line Support • First point of contact for all IT support phone, email, chat and ticketing system • Log, categorise, prioritise and manage incidents to agreed SLAs • Triage and resolve remotely wherever possible; arrange on-site attendance where needed • Escalate unresolved issues and track them through to resolution Hardware, Software & Network Support • Install, configure and maintain desktops, laptops, servers, mobile devices and peripherals • Deploy and configure Windows 10/11, Microsoft 365 and business applications across the estate • Set up and maintain network infrastructure routers, switches, Meraki firewalls, Starlink and CCTV • Diagnose and resolve hardware, software and connectivity issues with lasting root-cause fixes ClearCare System Administration • Lead administrator for ClearCare children s social care management system across all modules and homes • Manage user access, account creation and deactivation, templates and reporting tools • Train new and existing staff; produce home-specific user guides and run refresher sessions • Document configurations, user procedures and training completion Asset Management, Joiners & Leavers • Maintain the asset register cradle-to-grave every laptop, mobile, CCTV and Starlink unit • Provision kit, licences and accounts within 24 hours of HR notification for all joiners • Suspend accounts same-day and recover kit within 7 days for all leavers Subscription, Licence & Vendor Management • Manage the full subscription portfolio Sona, Tribepad, Abacus, Claude, ClearCare, M365 and others • Liaise with vendors (Meraki, Starlink, BT, carriers) on performance, pricing and contracts • Maintain a renewal calendar 90 days forward; retire unused licences promptly Procurement, Finance & Documentation • Raise purchase orders and issue goods-received notes within 48 hours • Reconcile invoices monthly against the asset register and subscription log • Maintain accurate knowledge-base articles, user guides and incident records What We re Looking For You ll need: • Previous experience in an IT support, service desk or helpdesk environment, including 2nd-line or specialist work • Good working knowledge of Windows 10/11 and Microsoft 365, including M365 administration • Sound understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting • Experience using IT ticketing and service-management tools and managing work to SLAs • Experience administering or supporting line-of-business systems ClearCare or similar care/social-care systems is a strong advantage • Asset-management and vendor-management discipline, comfortable reconciling across multiple suppliers • Strong problem-solving skills and excellent verbal and written communication • Ability to manage multiple priorities in a fast-paced, multi-site environment • Full, clean UK driving licence and a calm, professional presence in sensitive care environments Desirable: • Experience with remote-support tools and MDM platforms • Familiarity with ITIL processes; ITIL Foundation certification • Experience with Meraki networking, WiFi, CCTV and Starlink infrastructure Working in a Care Environment This role operates in and around children s residential homes. You will be required to: • Hold an Enhanced DBS check • Maintain high standards of confidentiality at all times • Demonstrate an awareness of safeguarding responsibilities • Present as calm and professional around vulnerable young people and home staff These are not optional extras they are core to how we work. What We Offer Build Your Career • Fully funded qualifications and clear pathways into Team Leader, Deputy and Registered Manager roles • Ongoing learning and development through structured programmes and hands-on experience • Opportunities to step up, take on responsibility, and grow within the organisation Feel Supported • 24/7 access to confidential support through our Employee Assistance Programme • OnDemand GP access • A strong team culture where people support each other day-to-day Work That Works for You • 28 days holiday (inclusive of bank holidays), increasing with service • Celebrate your birthday! • Wellbeing days to support staff when needed • Team-based working patterns Be Part of Something Bigger • Opportunities to get involved in our international projects, including trips to Tanzania supporting local communities • A values-led organisation focused on making a genuine difference not just commercially, but socially The Essentials • Pension with NEST • Access to discounts via Sage Employee Benefits and Blue Light Card • Employee referral bonus scheme • Long service recognition awards • On-site parking (where available) • Relaxed dress code About Silver Birch Care (Holdings) Limited Silver Birch Care Holdings is a leading provider of high-quality education, supported accommodation, residential care, and specialist support for children and young people aged 5 to 25 across the UK. We are a family owned provider, driven by our commitment to care. This makes us different from other organisations in the sector. Because we are not owned by venture capital investors or corporate shareholders, we reinvest any surplus funds into our services and support charities around the world. Through our family of services including Silver Birch Care, Silver Birch Care (Residential Services), The Beeches, Benecare, and Clover Childcare Services, alongside our two independent specialist schools we operate more than 60 children's homes and supported living services across London, Peterborough, Northampton, Kent, and Norfolk. We are proud that Clover Childcare Services is the UK s first Dyadic Developmental Practice (DDP) Residential Certified Organisation, reflecting our strong commitment to trauma-informed and attachment-focused care. Working in partnership with over 60 local authorities, we support children and young people to overcome challenges, celebrate their achievements, and build the skills they need to live safe, happy, and fulfilling lives. Our experienced and dedicated teams nurture every individual, ensuring they feel safe, supported, and valued. Safeguarding Silver Birch Care Holdings is dedicated to safeguarding and promoting the welfare and well-being of children and young people. Appointments are made subject to the satisfactory completion of safer recruitment employment checks in line with Ofsted regulations. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained
Senior Software Developer - Salesforce Position Description As a Senior Salesforce Developer at CGI, you'll help clients transform their business through innovative Salesforce solutions that deliver measurable value. You'll design and develop scalable systems that streamline operations, enhance user experience, and drive strategic growth. Working in a collaborative environment, you'll have the opportunity to influence technical direction, mentor others, and lead projects that make a real impact across industries. You'll be part of a culture that values ownership, creativity, and support, empowering you to shape both client outcomes and your own career path. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Your future duties and responsibilities In this role, you will design, develop, and deliver Salesforce solutions that power digital transformation for our clients. You'll collaborate with stakeholders to understand business needs, translate them into technical designs, and implement solutions that improve performance and efficiency. You'll take ownership of your work, mentor junior developers, and drive excellence through best practices and innovation. Key responsibilities: • Design, develop, and implement high-quality Salesforce solutions • Collaborate with clients and internal teams to gather and define requirements • Lead Agile ceremonies and contribute to continuous improvement • Conduct code reviews and ensure adherence to development standards • Support and coach junior developers to enhance team capability • Manage client relationships and ensure project outcomes meet expectations • Integrate Salesforce with other systems and optimise performance Required qualifications to be successful in this role You should have strong Salesforce development experience and a proven record of delivering solutions in a consulting or Agile environment. You'll combine technical expertise with communication skills and a collaborative mindset. Essential qualifications: • Proven experience as a Salesforce Developer • Proficiency in Apex, Lightning Web Components (LWC), Visualforce, and Salesforce configuration • Strong knowledge of Salesforce data model and integration capabilities • Experience in Agile delivery using tools such as Jira • Excellent communication and stakeholder management skills • Experience mentoring or coaching others Desirable qualifications: • Salesforce certifications (e.g. Platform Developer I/II, App Builder, Administrator) • Experience with CI/CD tools, API integrations, or Salesforce DevOps • Knowledge of AWS, Azure, or GCP Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
12/06/2026
Full time
Senior Software Developer - Salesforce Position Description As a Senior Salesforce Developer at CGI, you'll help clients transform their business through innovative Salesforce solutions that deliver measurable value. You'll design and develop scalable systems that streamline operations, enhance user experience, and drive strategic growth. Working in a collaborative environment, you'll have the opportunity to influence technical direction, mentor others, and lead projects that make a real impact across industries. You'll be part of a culture that values ownership, creativity, and support, empowering you to shape both client outcomes and your own career path. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Your future duties and responsibilities In this role, you will design, develop, and deliver Salesforce solutions that power digital transformation for our clients. You'll collaborate with stakeholders to understand business needs, translate them into technical designs, and implement solutions that improve performance and efficiency. You'll take ownership of your work, mentor junior developers, and drive excellence through best practices and innovation. Key responsibilities: • Design, develop, and implement high-quality Salesforce solutions • Collaborate with clients and internal teams to gather and define requirements • Lead Agile ceremonies and contribute to continuous improvement • Conduct code reviews and ensure adherence to development standards • Support and coach junior developers to enhance team capability • Manage client relationships and ensure project outcomes meet expectations • Integrate Salesforce with other systems and optimise performance Required qualifications to be successful in this role You should have strong Salesforce development experience and a proven record of delivering solutions in a consulting or Agile environment. You'll combine technical expertise with communication skills and a collaborative mindset. Essential qualifications: • Proven experience as a Salesforce Developer • Proficiency in Apex, Lightning Web Components (LWC), Visualforce, and Salesforce configuration • Strong knowledge of Salesforce data model and integration capabilities • Experience in Agile delivery using tools such as Jira • Excellent communication and stakeholder management skills • Experience mentoring or coaching others Desirable qualifications: • Salesforce certifications (e.g. Platform Developer I/II, App Builder, Administrator) • Experience with CI/CD tools, API integrations, or Salesforce DevOps • Knowledge of AWS, Azure, or GCP Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Job Description The Senior IT Support Engineer is responsible for delivering high-quality technical support and ensuring the stability and efficiency of IT operations across the UK offices. This role serves as the senior escalation point for local IT issues, providing expert troubleshooting across hardware, software, networking, and Microsoft 365 environments. It involves hands on support for end users, meeting rooms, and on site equipment, ensuring a consistent and professional IT experience across all UK locations. Success in this position means maintaining strong user satisfaction, resolving complex technical incidents efficiently, and proactively identifying opportunities to improve reliability, performance, and support processes. The Senior IT Support Engineer will also act as a key link between local users and the global IT team, ensuring that global standards, policies, and procedures are consistently applied at the regional level. KEY TASKS & RESPONSIBILITIES Act as the senior technical escalation point for IT support issues across all UK offices, ensuring timely and professional resolution. Provide hands on support for end user hardware, software, and peripherals including laptops, docking stations, printers, and mobile devices. Manage and maintain meeting room and video conferencing setups (Microsoft Teams Rooms, etc.) to ensure reliability and performance. Support new starter onboarding and leaver processes, including device preparation, account setup, and access removal. Liaise with the global IT team to implement company wide standards, security policies, and configuration baselines. Ensure adherence to ISO 27001, GDPR, and internal IT compliance requirements across local systems and user practices. Maintain accurate IT asset records, ensuring hardware lifecycle management, stock control, and vendor coordination for repairs or replacements. Manage local user permissions and group memberships through Active Directory and Azure AD. Coordinate and support IT audits, patching activities, and endpoint security compliance checks. Document procedures, troubleshooting steps, and known issues to enhance local knowledge sharing. Provide guidance and mentorship to local IT support staff and act as a subject matter expert for complex or recurring issues. Participate in global IT meetings and report regularly on local issues, improvements, and project progress. Deliver a professional, user centric service that maintains a high level of customer satisfaction. Experience in supporting and administering SharePoint Online within Microsoft 365 environments, including site management, permissions, document libraries, and user access. Skilled in troubleshooting SharePoint issues, supporting migrations, and delivering effective end user support to enhance collaboration and productivity. Qualifications Recognised IT qualification or equivalent professional experience (CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator). Minimum 5 years of experience in IT support or a similar technical role, including experience supporting end users in a business environment. Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory user management. Proven ability to diagnose and resolve complex technical issues efficiently and independently. Understanding of security best practices, including data protection and endpoint management. Excellent communication skills with the ability to interact confidently with stakeholders at all levels. Strong organisational skills and attention to detail, with the ability to prioritise effectively under pressure. Additional Qualification ITIL Foundation certification or equivalent understanding of IT service management principles. Experience with Intune or other endpoint management systems. Familiarity with ISO 27001 compliance and GDPR requirements. Experience with Matrix42, ServiceNow, or similar ITSM platforms. Vendor management or procurement experience for IT equipment and services. Functional skills In depth knowledge of Windows 10/11 configuration, troubleshooting, and deployment. Administration and support of Outlook, Teams, OneDrive, and SharePoint. User, group, and permissions management (on premises and cloud). Experience with Intune or similar tools for policy, compliance, and updates. Diagnosis and resolution of issues related to laptops, docks, printers, and peripherals. Understanding of ISO 27001, GDPR, and general IT security practices. Experience with ticketing systems and ITIL principles. Documentation & Knowledge Sharing. Additional Information Health and wellbeing support, including shopping discounts. Recommend a friend initiative. Increase in holiday entitlement with service. Sick Pay. Pension Scheme. 25 days holiday plus bank holidays. Enhanced paternity/maternity pay. Flex Abroad Program. Extensive onboarding. Team oriented work culture. Career and development. Modern work culture. Health and wellbeing. Death in service.
11/06/2026
Full time
Job Description The Senior IT Support Engineer is responsible for delivering high-quality technical support and ensuring the stability and efficiency of IT operations across the UK offices. This role serves as the senior escalation point for local IT issues, providing expert troubleshooting across hardware, software, networking, and Microsoft 365 environments. It involves hands on support for end users, meeting rooms, and on site equipment, ensuring a consistent and professional IT experience across all UK locations. Success in this position means maintaining strong user satisfaction, resolving complex technical incidents efficiently, and proactively identifying opportunities to improve reliability, performance, and support processes. The Senior IT Support Engineer will also act as a key link between local users and the global IT team, ensuring that global standards, policies, and procedures are consistently applied at the regional level. KEY TASKS & RESPONSIBILITIES Act as the senior technical escalation point for IT support issues across all UK offices, ensuring timely and professional resolution. Provide hands on support for end user hardware, software, and peripherals including laptops, docking stations, printers, and mobile devices. Manage and maintain meeting room and video conferencing setups (Microsoft Teams Rooms, etc.) to ensure reliability and performance. Support new starter onboarding and leaver processes, including device preparation, account setup, and access removal. Liaise with the global IT team to implement company wide standards, security policies, and configuration baselines. Ensure adherence to ISO 27001, GDPR, and internal IT compliance requirements across local systems and user practices. Maintain accurate IT asset records, ensuring hardware lifecycle management, stock control, and vendor coordination for repairs or replacements. Manage local user permissions and group memberships through Active Directory and Azure AD. Coordinate and support IT audits, patching activities, and endpoint security compliance checks. Document procedures, troubleshooting steps, and known issues to enhance local knowledge sharing. Provide guidance and mentorship to local IT support staff and act as a subject matter expert for complex or recurring issues. Participate in global IT meetings and report regularly on local issues, improvements, and project progress. Deliver a professional, user centric service that maintains a high level of customer satisfaction. Experience in supporting and administering SharePoint Online within Microsoft 365 environments, including site management, permissions, document libraries, and user access. Skilled in troubleshooting SharePoint issues, supporting migrations, and delivering effective end user support to enhance collaboration and productivity. Qualifications Recognised IT qualification or equivalent professional experience (CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator). Minimum 5 years of experience in IT support or a similar technical role, including experience supporting end users in a business environment. Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory user management. Proven ability to diagnose and resolve complex technical issues efficiently and independently. Understanding of security best practices, including data protection and endpoint management. Excellent communication skills with the ability to interact confidently with stakeholders at all levels. Strong organisational skills and attention to detail, with the ability to prioritise effectively under pressure. Additional Qualification ITIL Foundation certification or equivalent understanding of IT service management principles. Experience with Intune or other endpoint management systems. Familiarity with ISO 27001 compliance and GDPR requirements. Experience with Matrix42, ServiceNow, or similar ITSM platforms. Vendor management or procurement experience for IT equipment and services. Functional skills In depth knowledge of Windows 10/11 configuration, troubleshooting, and deployment. Administration and support of Outlook, Teams, OneDrive, and SharePoint. User, group, and permissions management (on premises and cloud). Experience with Intune or similar tools for policy, compliance, and updates. Diagnosis and resolution of issues related to laptops, docks, printers, and peripherals. Understanding of ISO 27001, GDPR, and general IT security practices. Experience with ticketing systems and ITIL principles. Documentation & Knowledge Sharing. Additional Information Health and wellbeing support, including shopping discounts. Recommend a friend initiative. Increase in holiday entitlement with service. Sick Pay. Pension Scheme. 25 days holiday plus bank holidays. Enhanced paternity/maternity pay. Flex Abroad Program. Extensive onboarding. Team oriented work culture. Career and development. Modern work culture. Health and wellbeing. Death in service.
Primary Responsibilities Salesforce Platform Management Day to day management of the Back Up Trust Salesforce system Implement and enforce data quality standards within Salesforce, including regular data cleansing, deduplication, and validation procedures to ensure the accuracy of information Create and manage flows and approval processes within Salesforce to automate business processes and increase operational efficiency Ensure security and compliance by continuously monitoring and managing user profiles, roles, and permissions Maintain comprehensive documentation of Salesforce configurations, data models, and integration processes. Work with various Salesforce applications (for example FormAssembly) to enhance Salesforce capabilities Stay updated on industry best practices and emerging Salesforce technologies, making recommendations for their adoption when appropriate User Training, Support & Adoption Create and maintain user guides, training materials, process documentation, and knowledge resources Lead onboarding and refresher training sessions for new and existing staff Provide ongoing user support and troubleshooting to promote confidence and effective system use Identify gaps in user knowledge and recommend targeted training or process improvements Promote best practice use of Salesforce and associated systems across the organisation Gather feedback from users to improve system usability, processes, and adoption Champion a positive data culture and encourage consistent, accurate use of Salesforce across teams Develop a Salesforce adoption strategy to maximise organisational value from the platform Monitor system adoption and engagement, identifying opportunities to improve usage and staff capability Reporting Develop dashboards and reporting frameworks that support operational performance monitoring and strategic decision-making Work with teams to define KPIs and reporting requirements across fundraising, services, finance, and engagement activities Support the development of a data-driven culture across the organisation Governance & Data Stewardship Develop and maintain Salesforce governance processes, including change request management, release procedures, and prioritisation frameworks Support organisational compliance with GDPR and data protection requirements in collaboration with the Data Protection Officer Monitor and improve data governance practices, ensuring consistency of data standards across teams Supplier & Project Management Coordinate system enhancements, testing, and deployments with Back-Up s third-party Salesforce partner Support project delivery for future Salesforce developments and integrations Data Protection Officer (DPO) Responsibilities In addition to Salesforce and systems responsibilities, the postholder will act as Back Up's designated Data Protection Officer (DPO), providing leadership and oversight of data protection compliance across the organisation. Lead on compliance with UK GDPR and other relevant data protection legislation. Advise staff and leadership on data protection obligations, risks and best practice. Monitor compliance with organisational data protection policies, procedures and controls. Maintain and review the organisation's Data Protection Policy, guidelines and Privacy Statement. Promote a culture of data protection, data quality and responsible data management. Review and advise on Data Protection Impact Assessments (DPIAs) to ensure privacy risks are appropriately identified and managed. Act as the primary contact for the Information Commissioner's Office (ICO) and for data subjects on matters relating to data protection. Maintain and oversee the data breach register, ensuring incidents are managed and reported appropriately. Coordinate and oversee Subject Access Requests (SARs) and other data rights requests. Deliver training and awareness activities to support staff understanding of data protection responsibilities. Maintain up-to-date knowledge of data protection legislation and communicate relevant changes to the organisation. Additional Responsibilities In addition to Salesforce platform management, the postholder will play a key role in supporting the organisation's wider data, systems and digital transformation agenda. Responsibilities may include: Support the development and implementation of Back Up's wider systems and technology strategy, ensuring Salesforce integrates effectively with the broader technology landscape. Act as a subject matter expert on organisational data and systems architecture, helping to identify opportunities for system improvement, integration and automation. Support the evaluation, implementation and ongoing management of business applications beyond Salesforce, ensuring systems remain fit for purpose and aligned with organisational needs. Contribute to digital transformation projects, working with colleagues and external partners to improve processes, efficiency and user experience across the organisation. Monitor emerging technologies, including artificial intelligence (AI), and make recommendations on their appropriate and responsible adoption to support organisational objectives. Provide support and guidance on IT-related matters, liaising with external suppliers and managed service providers where appropriate. PERSON SPECIFICATION Experience Essential Experience of managing the day-to-day operations of a Salesforce system; including expertise in change control and user support Experience of working on the continuous development of a Salesforce system Experience managing CRM-related projects or workstreams Experience of developing training and delivering workshops and one-to-one sessions with staff at all levels Experience of implementing, managing, monitoring and reporting on end-to-end security of Salesforce and integrated software applications Experience of developing effective working relationship with external development partners Experience of Salesforce within a non-profit context with Salesforce Nonprofit Success Pack (NPSP) or Non-profit Cloud structure, objects and functionality Experience with third-party form-builders such as Form Assembly Ability to manage testing, documentation and change processes in a structured and consistent manner Desirable Experience of a large-scale Salesforce implementation project in the Not for Profit sector Experience of working with email marketing platforms Knowledge and skills Essential Relevant Salesforce Administrator certification Project management experience, with demonstrable ability to deliver projects to time and budget Strong analytical skills and ability to design systems and processes to facilitate data analysis Knowledge and experience of UK data security law and principles Ability to communicate technical language to non-technical audiences, visually and verbally Able to demonstrate good judgment and use initiative, with high attention to detail to produce accurate work of a high quality Be an enthusiastic, approachable and confident team player, with a willingness to learn Desirable Project management qualification
11/06/2026
Full time
Primary Responsibilities Salesforce Platform Management Day to day management of the Back Up Trust Salesforce system Implement and enforce data quality standards within Salesforce, including regular data cleansing, deduplication, and validation procedures to ensure the accuracy of information Create and manage flows and approval processes within Salesforce to automate business processes and increase operational efficiency Ensure security and compliance by continuously monitoring and managing user profiles, roles, and permissions Maintain comprehensive documentation of Salesforce configurations, data models, and integration processes. Work with various Salesforce applications (for example FormAssembly) to enhance Salesforce capabilities Stay updated on industry best practices and emerging Salesforce technologies, making recommendations for their adoption when appropriate User Training, Support & Adoption Create and maintain user guides, training materials, process documentation, and knowledge resources Lead onboarding and refresher training sessions for new and existing staff Provide ongoing user support and troubleshooting to promote confidence and effective system use Identify gaps in user knowledge and recommend targeted training or process improvements Promote best practice use of Salesforce and associated systems across the organisation Gather feedback from users to improve system usability, processes, and adoption Champion a positive data culture and encourage consistent, accurate use of Salesforce across teams Develop a Salesforce adoption strategy to maximise organisational value from the platform Monitor system adoption and engagement, identifying opportunities to improve usage and staff capability Reporting Develop dashboards and reporting frameworks that support operational performance monitoring and strategic decision-making Work with teams to define KPIs and reporting requirements across fundraising, services, finance, and engagement activities Support the development of a data-driven culture across the organisation Governance & Data Stewardship Develop and maintain Salesforce governance processes, including change request management, release procedures, and prioritisation frameworks Support organisational compliance with GDPR and data protection requirements in collaboration with the Data Protection Officer Monitor and improve data governance practices, ensuring consistency of data standards across teams Supplier & Project Management Coordinate system enhancements, testing, and deployments with Back-Up s third-party Salesforce partner Support project delivery for future Salesforce developments and integrations Data Protection Officer (DPO) Responsibilities In addition to Salesforce and systems responsibilities, the postholder will act as Back Up's designated Data Protection Officer (DPO), providing leadership and oversight of data protection compliance across the organisation. Lead on compliance with UK GDPR and other relevant data protection legislation. Advise staff and leadership on data protection obligations, risks and best practice. Monitor compliance with organisational data protection policies, procedures and controls. Maintain and review the organisation's Data Protection Policy, guidelines and Privacy Statement. Promote a culture of data protection, data quality and responsible data management. Review and advise on Data Protection Impact Assessments (DPIAs) to ensure privacy risks are appropriately identified and managed. Act as the primary contact for the Information Commissioner's Office (ICO) and for data subjects on matters relating to data protection. Maintain and oversee the data breach register, ensuring incidents are managed and reported appropriately. Coordinate and oversee Subject Access Requests (SARs) and other data rights requests. Deliver training and awareness activities to support staff understanding of data protection responsibilities. Maintain up-to-date knowledge of data protection legislation and communicate relevant changes to the organisation. Additional Responsibilities In addition to Salesforce platform management, the postholder will play a key role in supporting the organisation's wider data, systems and digital transformation agenda. Responsibilities may include: Support the development and implementation of Back Up's wider systems and technology strategy, ensuring Salesforce integrates effectively with the broader technology landscape. Act as a subject matter expert on organisational data and systems architecture, helping to identify opportunities for system improvement, integration and automation. Support the evaluation, implementation and ongoing management of business applications beyond Salesforce, ensuring systems remain fit for purpose and aligned with organisational needs. Contribute to digital transformation projects, working with colleagues and external partners to improve processes, efficiency and user experience across the organisation. Monitor emerging technologies, including artificial intelligence (AI), and make recommendations on their appropriate and responsible adoption to support organisational objectives. Provide support and guidance on IT-related matters, liaising with external suppliers and managed service providers where appropriate. PERSON SPECIFICATION Experience Essential Experience of managing the day-to-day operations of a Salesforce system; including expertise in change control and user support Experience of working on the continuous development of a Salesforce system Experience managing CRM-related projects or workstreams Experience of developing training and delivering workshops and one-to-one sessions with staff at all levels Experience of implementing, managing, monitoring and reporting on end-to-end security of Salesforce and integrated software applications Experience of developing effective working relationship with external development partners Experience of Salesforce within a non-profit context with Salesforce Nonprofit Success Pack (NPSP) or Non-profit Cloud structure, objects and functionality Experience with third-party form-builders such as Form Assembly Ability to manage testing, documentation and change processes in a structured and consistent manner Desirable Experience of a large-scale Salesforce implementation project in the Not for Profit sector Experience of working with email marketing platforms Knowledge and skills Essential Relevant Salesforce Administrator certification Project management experience, with demonstrable ability to deliver projects to time and budget Strong analytical skills and ability to design systems and processes to facilitate data analysis Knowledge and experience of UK data security law and principles Ability to communicate technical language to non-technical audiences, visually and verbally Able to demonstrate good judgment and use initiative, with high attention to detail to produce accurate work of a high quality Be an enthusiastic, approachable and confident team player, with a willingness to learn Desirable Project management qualification
Birmingham Community Healthcare NHS Foundation Trust
Nechells, Birmingham
Find out more about applying to join Team BCHC. Join our team Community services are a key part of the NHS of the future. Be part of that future now. Join us and help achieve better care and healthier communities. Job overview An exciting opportunity has arisen to help provide a high level, competent, comprehensive administrative support to our Nutrition and Dietetic department. We are looking for a post-holder who can work collaboratively with other administration colleagues to ensure clinical administration tasks are completed appropriately such as appointments and correspondence within acceptable timescales while maintaining patient confidentiality. The post-holder will work as part of the administrative team to meet overall service priorities and targets, across both our bases at Gee House and Mosley Hall Hospital. This will require close liaison with clinical and support staff across the Division, other clinical teams, patient services, and service users and prioritise workload independently; identifying urgency, highlighting problems and taking appropriate action to prevent or solve problems where necessary. You will be asked to provide cross-cover within the administration teams at times of short staffing levels to ensure the smooth delivery of services within our service and across all our other sites. The service also supports apprentices including possibilities for dietetic apprenticeships in the future. Main duties of the job This is a key role within Enteral Feeding. This post will have specific responsibility for the ordering and authorisation for home enteral feeding supplies under the supervision of the Lead Nutrition Nurse. This position will involve monitoring and projecting spend, raising call off orders, handling invoices and preparing reports. To receive and authorise discharges of all enterally fed patients into the community and work with the dietetic and nursing team to ensure the patient is allocated to the correct contract. Maintain a working knowledge of the common problems experienced by patients on enteral feeding and their families. Responsible for the placement of call off orders for enteral feeding suppliers and monitoring spend against these to reduce waste and cost. To take bookings over the phone from the public and professionals, including sending out confirmation and reminder letters as required. To make and send out appointments following receipt of referrals which includes consulting referral criteria and liaising with patients on receipt of a phone call to determine patient's choice of venue, date and time. To liaise with clinics and community organisations to organise times and dates for sessions. Working for our organisation Birmingham Community Nutrition provides a comprehensive community citywide service for the Birmingham CCG and employs over 80 staff. We also support the training of dietetic students from two higher education institutions (A, B & C placements). Benefits of working for Birmingham Community Nutrition include free parking at all community venues, excellent access to IT equipment to work remotely, up to date office facilities and comprehensive admin support dedicated to the service. The department has a structured approach to Clinical Governance and your personal development via preceptorship, annual appraisals, clinical supervision and training opportunities. Career development, flexible working and staff support are given high priority in the Trust, whose goal is to be a truly inclusive organisation and a great place to work. Detailed job description and main responsibilities To develop a working knowledge of enteral feeding equipment, its uses and a comprehensive understanding of the risks posed to patient safety if such equipment is not provided in the quantity and frequency required. To be a key point of contact for all aspects of enteral feeding administration across all Divisions of the Trust and the wider Birmingham health economy. To develop and maintain accurate stock control for all enteral feeding equipment and keep records of usage for all clinical nursing teams. To liaise with acute and community dietetic colleagues and nutrition nurses following notification of stock shortages which may impact on patient safety. Provide training, support and guidance to staff across all clinical areas who manage enteral feeding patients to ensure effective ordering systems are in place. To enable rapid and timely communication and sharing of information regarding enteral feeding patients between community and local acute trusts, for example sending documented clinical information on behalf of health professionals. To monitor all enteral feeding invoices for approval by Head of Birmingham Community Nutrition, highlighting any anomalies (such as incorrect contract allocations / incorrect ancillaries) to the managing clinician / lead nutrition nurse where necessary and taking action to correct these. To develop close links with the Procurement and Finance teams within the Trust to ensure enteral feeding patients receive the necessary equipment for enteral feeding and source alternative products when usual stock is unavailable. To use Microsoft Applications (Excel, Word) for the setting up and maintaining of spreadsheets and databases. To monitor, manage and respond to all communications via email and post relating to enteral feeding supplies in line with local procedures. To use own initiative to organise your workload; responding appropriately to workload needs arising from staffing levels, showing a clear ability and understanding to prioritise and meet deadlines. Liaison with the contracted enteral feeding company to provide a timely and safe discharge into community for enterally fed patients, checking that they fall within the criteria for Birmingham Community Nutrition to fund these patients and that the correct clinical equipment is ordered, following a set of defined criteria. Person specification Qualifications / training GCSEs (Including Maths and English at Grade A-C) or equivalent NVQ Level 3 Business Admin or equivalent Competent keyboard skills to RSA/OCR 2 or equivalent Working knowledge of Excel NVQ Level 4 Business Admin or equivalent Experience Experience of working with the public and professionals Relevant administrative experience to a very high standard Demonstrates ability to handle people in a courteous and sensitive manner, taking into account their individual needs Able to work autonomously using own initiative Experience and understanding of the needs of patients who are unable to eat and drink. Experience and understanding of the needs of socially and culturally isolated groups Experience of establishing and maintaining databases General experience of ordering procurement and finance in the public/private sector Experience of training others from a wide variety of backgrounds Skills & Knowledge Excellent verbal and written communication skills including the ability to generate correspondence from a verbal / written brief. Able to produce accurate, error free, well presented material to a very high standard. Have an excellent knowledge of medical terminology. Computer literate to include Microsoft Office tools, Internet, Rio or equivalent. Able to communicate in stressful or contentious situations Excellent organisational and planning skills when organising events, meetings, training etc. Ability and confidence to show initiative where required. Ability to speak in a clear and articulate manner, dealing with people in a courteous and diplomatic manner Excellent management skills, work prioritisation and planning skills. Ability to develop and maintain appropriate filing systems, both electronic and paper. Able to monitor data trends, highlighting under or over performance Computer literacy - use of bespoke software, creation of databases, Excel formula, Procurement systems and invoice authorisation (PIM). Skills Ability to develop and maintain appropriate filing systems, both electronic and paper An ability to work well with others Able to make a positive contribution to effective team work An ability to communicate effectively with people on all levels Reliable, Punctual showing good time management skills Demonstrates an understanding of Equal Opportunities Demonstrates ability to use initiative and take ownership Willing to undertake a range of tasks and activities Shows flexibility and initiative in planning workload of self and the wider admin team and welcomes challenges Other job requirements Ability to be independently mobile to attend venues within the Trust Equality, Diversity and Inclusion As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users. We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives. Promoting Workforce Equality In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under represented, BCHC is striving to redress these imbalances . click apply for full job details
11/06/2026
Full time
Find out more about applying to join Team BCHC. Join our team Community services are a key part of the NHS of the future. Be part of that future now. Join us and help achieve better care and healthier communities. Job overview An exciting opportunity has arisen to help provide a high level, competent, comprehensive administrative support to our Nutrition and Dietetic department. We are looking for a post-holder who can work collaboratively with other administration colleagues to ensure clinical administration tasks are completed appropriately such as appointments and correspondence within acceptable timescales while maintaining patient confidentiality. The post-holder will work as part of the administrative team to meet overall service priorities and targets, across both our bases at Gee House and Mosley Hall Hospital. This will require close liaison with clinical and support staff across the Division, other clinical teams, patient services, and service users and prioritise workload independently; identifying urgency, highlighting problems and taking appropriate action to prevent or solve problems where necessary. You will be asked to provide cross-cover within the administration teams at times of short staffing levels to ensure the smooth delivery of services within our service and across all our other sites. The service also supports apprentices including possibilities for dietetic apprenticeships in the future. Main duties of the job This is a key role within Enteral Feeding. This post will have specific responsibility for the ordering and authorisation for home enteral feeding supplies under the supervision of the Lead Nutrition Nurse. This position will involve monitoring and projecting spend, raising call off orders, handling invoices and preparing reports. To receive and authorise discharges of all enterally fed patients into the community and work with the dietetic and nursing team to ensure the patient is allocated to the correct contract. Maintain a working knowledge of the common problems experienced by patients on enteral feeding and their families. Responsible for the placement of call off orders for enteral feeding suppliers and monitoring spend against these to reduce waste and cost. To take bookings over the phone from the public and professionals, including sending out confirmation and reminder letters as required. To make and send out appointments following receipt of referrals which includes consulting referral criteria and liaising with patients on receipt of a phone call to determine patient's choice of venue, date and time. To liaise with clinics and community organisations to organise times and dates for sessions. Working for our organisation Birmingham Community Nutrition provides a comprehensive community citywide service for the Birmingham CCG and employs over 80 staff. We also support the training of dietetic students from two higher education institutions (A, B & C placements). Benefits of working for Birmingham Community Nutrition include free parking at all community venues, excellent access to IT equipment to work remotely, up to date office facilities and comprehensive admin support dedicated to the service. The department has a structured approach to Clinical Governance and your personal development via preceptorship, annual appraisals, clinical supervision and training opportunities. Career development, flexible working and staff support are given high priority in the Trust, whose goal is to be a truly inclusive organisation and a great place to work. Detailed job description and main responsibilities To develop a working knowledge of enteral feeding equipment, its uses and a comprehensive understanding of the risks posed to patient safety if such equipment is not provided in the quantity and frequency required. To be a key point of contact for all aspects of enteral feeding administration across all Divisions of the Trust and the wider Birmingham health economy. To develop and maintain accurate stock control for all enteral feeding equipment and keep records of usage for all clinical nursing teams. To liaise with acute and community dietetic colleagues and nutrition nurses following notification of stock shortages which may impact on patient safety. Provide training, support and guidance to staff across all clinical areas who manage enteral feeding patients to ensure effective ordering systems are in place. To enable rapid and timely communication and sharing of information regarding enteral feeding patients between community and local acute trusts, for example sending documented clinical information on behalf of health professionals. To monitor all enteral feeding invoices for approval by Head of Birmingham Community Nutrition, highlighting any anomalies (such as incorrect contract allocations / incorrect ancillaries) to the managing clinician / lead nutrition nurse where necessary and taking action to correct these. To develop close links with the Procurement and Finance teams within the Trust to ensure enteral feeding patients receive the necessary equipment for enteral feeding and source alternative products when usual stock is unavailable. To use Microsoft Applications (Excel, Word) for the setting up and maintaining of spreadsheets and databases. To monitor, manage and respond to all communications via email and post relating to enteral feeding supplies in line with local procedures. To use own initiative to organise your workload; responding appropriately to workload needs arising from staffing levels, showing a clear ability and understanding to prioritise and meet deadlines. Liaison with the contracted enteral feeding company to provide a timely and safe discharge into community for enterally fed patients, checking that they fall within the criteria for Birmingham Community Nutrition to fund these patients and that the correct clinical equipment is ordered, following a set of defined criteria. Person specification Qualifications / training GCSEs (Including Maths and English at Grade A-C) or equivalent NVQ Level 3 Business Admin or equivalent Competent keyboard skills to RSA/OCR 2 or equivalent Working knowledge of Excel NVQ Level 4 Business Admin or equivalent Experience Experience of working with the public and professionals Relevant administrative experience to a very high standard Demonstrates ability to handle people in a courteous and sensitive manner, taking into account their individual needs Able to work autonomously using own initiative Experience and understanding of the needs of patients who are unable to eat and drink. Experience and understanding of the needs of socially and culturally isolated groups Experience of establishing and maintaining databases General experience of ordering procurement and finance in the public/private sector Experience of training others from a wide variety of backgrounds Skills & Knowledge Excellent verbal and written communication skills including the ability to generate correspondence from a verbal / written brief. Able to produce accurate, error free, well presented material to a very high standard. Have an excellent knowledge of medical terminology. Computer literate to include Microsoft Office tools, Internet, Rio or equivalent. Able to communicate in stressful or contentious situations Excellent organisational and planning skills when organising events, meetings, training etc. Ability and confidence to show initiative where required. Ability to speak in a clear and articulate manner, dealing with people in a courteous and diplomatic manner Excellent management skills, work prioritisation and planning skills. Ability to develop and maintain appropriate filing systems, both electronic and paper. Able to monitor data trends, highlighting under or over performance Computer literacy - use of bespoke software, creation of databases, Excel formula, Procurement systems and invoice authorisation (PIM). Skills Ability to develop and maintain appropriate filing systems, both electronic and paper An ability to work well with others Able to make a positive contribution to effective team work An ability to communicate effectively with people on all levels Reliable, Punctual showing good time management skills Demonstrates an understanding of Equal Opportunities Demonstrates ability to use initiative and take ownership Willing to undertake a range of tasks and activities Shows flexibility and initiative in planning workload of self and the wider admin team and welcomes challenges Other job requirements Ability to be independently mobile to attend venues within the Trust Equality, Diversity and Inclusion As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users. We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives. Promoting Workforce Equality In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under represented, BCHC is striving to redress these imbalances . click apply for full job details
Senior SQL DBA Database Administrator / Developer Full time 35 hours per week, Monday-Friday Fully office based. Free city centre daily parking. (You will have your parking space) Excellent benefits/perks. Easily accessible from major Norwich City Centre bus routes. 25 days holiday plus public holidays + up to 3 days Long Service entitlement Birthday day off Enhanced Workplace Pension Group Life Insurance Employee Assistance Programme - free access to wellbeing and support tools GP24 - free unlimited 24/7 access to a GP Training and development opportunities Electric vehicle charging points Fully air-conditioned offices Monday Motivation - Free treats on Mondays Access to discounted local bus travel Our client is looking for a Senior SQL DBA / Developer to join their IT Development team. Our client is a highly sought after employer, easily commutable to all transport routes. This will be a highly interesting opportunity for a Senior SQL DBA / Developer who has also had exposure to C#, and SQL Server. In this role, you will Provide essential support to the development and IT teams by offering advice, guidance, and quality assurance on database-related tasks. A key part of the role will involve identifying and resolving non-performant SQL queries, ensuring smooth operations and high performance across our systems. You will contribute to maintaining a reliable and secure SQL Server estate, ensuring it operates efficiently and securely, and the role will report to the Software Development Manager, working with the Lead DBA's to fulfil the requirements of both internal and external customers. This is a fantastic opportunity for someone with a passion for databases and performance tuning to make a tangible impact. The ideal candidate will possess strong technical skills within a scalable environment and demonstrate the ability to design, implement, and maintain identity access. Apply if you feel you fit the role; we would be delighted to hear from you.
11/06/2026
Full time
Senior SQL DBA Database Administrator / Developer Full time 35 hours per week, Monday-Friday Fully office based. Free city centre daily parking. (You will have your parking space) Excellent benefits/perks. Easily accessible from major Norwich City Centre bus routes. 25 days holiday plus public holidays + up to 3 days Long Service entitlement Birthday day off Enhanced Workplace Pension Group Life Insurance Employee Assistance Programme - free access to wellbeing and support tools GP24 - free unlimited 24/7 access to a GP Training and development opportunities Electric vehicle charging points Fully air-conditioned offices Monday Motivation - Free treats on Mondays Access to discounted local bus travel Our client is looking for a Senior SQL DBA / Developer to join their IT Development team. Our client is a highly sought after employer, easily commutable to all transport routes. This will be a highly interesting opportunity for a Senior SQL DBA / Developer who has also had exposure to C#, and SQL Server. In this role, you will Provide essential support to the development and IT teams by offering advice, guidance, and quality assurance on database-related tasks. A key part of the role will involve identifying and resolving non-performant SQL queries, ensuring smooth operations and high performance across our systems. You will contribute to maintaining a reliable and secure SQL Server estate, ensuring it operates efficiently and securely, and the role will report to the Software Development Manager, working with the Lead DBA's to fulfil the requirements of both internal and external customers. This is a fantastic opportunity for someone with a passion for databases and performance tuning to make a tangible impact. The ideal candidate will possess strong technical skills within a scalable environment and demonstrate the ability to design, implement, and maintain identity access. Apply if you feel you fit the role; we would be delighted to hear from you.
We have a fantastic opportunity for an End User Support Analyst to join our team in the EMEA region based out of London. The person in this role will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the person in this role will support the activities of desktop services. This position would be great for someone with experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology, its application and use in the business. A key skill we require from the candidate is for them to be customer centric with a desire to learn and develop a career in technical service delivery. This role is an office based role and you will be expected to be in the office 5 days a week Monday to Friday. There is a requirement to work on call on a rotational basis 1 out of 5 weeks including the weekend. What you will be doing Working within the End User Compute team, you will be a key point of contact for the end user for incidents & service requests. Providing IT support for desktops, Laptops, printers, peripherals, telephone systems, and mobile devices. Triage, taking ownership, trouble shooting and liaising with other IT teams in order to resolve and manage user expectations. This will be done via Telephone support, Service Now and email. Creating and maintaining accurate knowledge documentation on a quarterly basis Execute all tickets and requests utilising on best practise, adoption and utilisation of technology, applications, and services. Working with the Lead IT Operations Administrator to identify trends and spot potential problems. Improving and iterate on service support provision to the office. Ensuring computers, printers and other peripherals are operational. Providing support with hardware and software maintenance. Basic hardware breakfix replacement Hardware Inventory management Managing system access, security, and spam/anti-virus controls Proactive trend analysis calls to the end user Full JML process covering, Joiners, Movers and Leavers To fulfil additional / ad hoc duties as needed in order to meet the needs of the business. What we are looking for Previous experience within an IT Support role. Customer oriented, with a passion for delivering excellent service and for continuous improvement of services. Excellent communication skills, able to provide technical support over the telephone, Chat or face to face. Professional manner with a strong work ethic. Good problem-solving skills, with a solution focused approach. Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance. Ability to multitask effectively during busy times and remain calm during stressful situations. A team player who can work within a framework of procedure and policies. Self-motivated and able to use initiative. Knowledge and some experience of products within the Microsoft Office 365 suite. Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive and Exchange would be advantageous. Knowledge and experience of Active Directory administration, including user maintenance, configuring PCs and groups. Able to learn quickly and work within a fast-paced environment. Desire to learn and to undertake on-the-job training and continuous personal development. Flexible and willing to work outside of the core hours if necessary. Knowledge/experience of the following are required: Active Directory, Exchange (both on-prem and O365), VMware MS Office standard Apple hardware & OS (Mobiles/Mac's) Multi Factor Auth setup (MS MFA, DUO) Collaboration tooling such as Webex, Team Viewer, Zoom and MS Teams Windows 10/Windows 11 working knowledge ITIL V3 or Above Powershell Knowledge/experience of the following are advantageous: ServiceNow ITSM tool VMware CUCM CCST or Networking skills Special requirements The successful candidate will be expected to participate on an on call rota for out of hours (the Global Operations team has staff based in EMEA, NASA and APAC minimising weekday out of hours escalation) and an early / late shift rota.
11/06/2026
Full time
We have a fantastic opportunity for an End User Support Analyst to join our team in the EMEA region based out of London. The person in this role will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the person in this role will support the activities of desktop services. This position would be great for someone with experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology, its application and use in the business. A key skill we require from the candidate is for them to be customer centric with a desire to learn and develop a career in technical service delivery. This role is an office based role and you will be expected to be in the office 5 days a week Monday to Friday. There is a requirement to work on call on a rotational basis 1 out of 5 weeks including the weekend. What you will be doing Working within the End User Compute team, you will be a key point of contact for the end user for incidents & service requests. Providing IT support for desktops, Laptops, printers, peripherals, telephone systems, and mobile devices. Triage, taking ownership, trouble shooting and liaising with other IT teams in order to resolve and manage user expectations. This will be done via Telephone support, Service Now and email. Creating and maintaining accurate knowledge documentation on a quarterly basis Execute all tickets and requests utilising on best practise, adoption and utilisation of technology, applications, and services. Working with the Lead IT Operations Administrator to identify trends and spot potential problems. Improving and iterate on service support provision to the office. Ensuring computers, printers and other peripherals are operational. Providing support with hardware and software maintenance. Basic hardware breakfix replacement Hardware Inventory management Managing system access, security, and spam/anti-virus controls Proactive trend analysis calls to the end user Full JML process covering, Joiners, Movers and Leavers To fulfil additional / ad hoc duties as needed in order to meet the needs of the business. What we are looking for Previous experience within an IT Support role. Customer oriented, with a passion for delivering excellent service and for continuous improvement of services. Excellent communication skills, able to provide technical support over the telephone, Chat or face to face. Professional manner with a strong work ethic. Good problem-solving skills, with a solution focused approach. Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance. Ability to multitask effectively during busy times and remain calm during stressful situations. A team player who can work within a framework of procedure and policies. Self-motivated and able to use initiative. Knowledge and some experience of products within the Microsoft Office 365 suite. Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive and Exchange would be advantageous. Knowledge and experience of Active Directory administration, including user maintenance, configuring PCs and groups. Able to learn quickly and work within a fast-paced environment. Desire to learn and to undertake on-the-job training and continuous personal development. Flexible and willing to work outside of the core hours if necessary. Knowledge/experience of the following are required: Active Directory, Exchange (both on-prem and O365), VMware MS Office standard Apple hardware & OS (Mobiles/Mac's) Multi Factor Auth setup (MS MFA, DUO) Collaboration tooling such as Webex, Team Viewer, Zoom and MS Teams Windows 10/Windows 11 working knowledge ITIL V3 or Above Powershell Knowledge/experience of the following are advantageous: ServiceNow ITSM tool VMware CUCM CCST or Networking skills Special requirements The successful candidate will be expected to participate on an on call rota for out of hours (the Global Operations team has staff based in EMEA, NASA and APAC minimising weekday out of hours escalation) and an early / late shift rota.
About the Role Provide comprehensive technology support across cloud services, collaboration platforms, and end user environments while ensuring the smooth operation of hardware, software, and supporting infrastructure across the business, to ensure the highest possible standards of service and reliability. To act as a liaison for business projects and assist in the training and digital transformation of our software and processes. Key Responsibilities End User Support and Service Requests: Provide responsive and friendly assistance to all stakeholders, managing and resolving requests through the ticketing system promptly, and ensuring a positive user experience. Proactive Support & Automation: Deliver exceptional IT support while leveraging automation tools to streamline processes and improve efficiency. Project Delivery: Contribute to IT projects that drive digital transformation, including migrations, upgrades, and new technology rollouts. Supplier Management: Liaise with suppliers and partner organisations to assist with development, issue resolution and updates. Knowledge Management: Create and maintain clear documentation, guides, and training materials to empower users and improve self service capabilities. Hardware Maintenance and Troubleshooting: Diagnose and resolve faults related to hardware and software across a variety of devices, such as laptops, phones, tablets, and other equipment. Endpoint Management: Configure and maintain Intune policies for device security and compliance across the organization, including software deployment, updates, and application lifecycle management. Cloud & Collaboration Platforms: Administer Microsoft 365 services, including Teams, SharePoint and Exchange, along with other cloud services. Identity & Access Management: Manage Active Directory Domain Services (ADDS) and related authentication systems, including user account creation, access provisioning and lifecycle management. Cyber Security & Compliance: Support security initiatives, including patch management, vulnerability assessments and adherence to compliance standards. Undertake ad hoc projects and work as directed by the Technology Manager. Perform any other relevant duties as required, within the scope of the post. Travel throughout Cheshire West & Chester as necessary. Qualifications Microsoft 365 Fundamentals (MS 900) Familiarity with Intune and Active Directory Domain Services (ADDS) in hybrid environments Microsoft Teams administrator Associate (MS 700) Experience Three years' experience with IT 1st line support role Excellent troubleshooting and critical thinking skills Solid experience with Microsoft 365 administration (Teams, SharePoint, Exchange) Understanding of cloud first technologies and SaaS platforms Basic networking fundamentals for troubleshooting connectivity between endpoints and cloud services Experience in documenting user guides and procedure manuals Benefits 25 days of annual leave per year, increasing to 30 days after 5 years of continuous service Free Brio Leisure gym membership allowing use of gym, fitness and swim facilities Exclusive discounts through the Brio Staff Shop benefits platform, spanning retail shops, travel, cinema tickets and more Free uniform & DBS check (if required) Reimbursement for car mileage at 0.45p per mile and bicycle mileage at 0.20p per mile Enhanced maternity and paternity leave Internal health checks for employees over 40's Free Employee Assistance Programme providing confidential 24/7 support for various personal matters Three paid volunteering days per year Discounts on food and drink at the on site café during working hours
09/06/2026
Full time
About the Role Provide comprehensive technology support across cloud services, collaboration platforms, and end user environments while ensuring the smooth operation of hardware, software, and supporting infrastructure across the business, to ensure the highest possible standards of service and reliability. To act as a liaison for business projects and assist in the training and digital transformation of our software and processes. Key Responsibilities End User Support and Service Requests: Provide responsive and friendly assistance to all stakeholders, managing and resolving requests through the ticketing system promptly, and ensuring a positive user experience. Proactive Support & Automation: Deliver exceptional IT support while leveraging automation tools to streamline processes and improve efficiency. Project Delivery: Contribute to IT projects that drive digital transformation, including migrations, upgrades, and new technology rollouts. Supplier Management: Liaise with suppliers and partner organisations to assist with development, issue resolution and updates. Knowledge Management: Create and maintain clear documentation, guides, and training materials to empower users and improve self service capabilities. Hardware Maintenance and Troubleshooting: Diagnose and resolve faults related to hardware and software across a variety of devices, such as laptops, phones, tablets, and other equipment. Endpoint Management: Configure and maintain Intune policies for device security and compliance across the organization, including software deployment, updates, and application lifecycle management. Cloud & Collaboration Platforms: Administer Microsoft 365 services, including Teams, SharePoint and Exchange, along with other cloud services. Identity & Access Management: Manage Active Directory Domain Services (ADDS) and related authentication systems, including user account creation, access provisioning and lifecycle management. Cyber Security & Compliance: Support security initiatives, including patch management, vulnerability assessments and adherence to compliance standards. Undertake ad hoc projects and work as directed by the Technology Manager. Perform any other relevant duties as required, within the scope of the post. Travel throughout Cheshire West & Chester as necessary. Qualifications Microsoft 365 Fundamentals (MS 900) Familiarity with Intune and Active Directory Domain Services (ADDS) in hybrid environments Microsoft Teams administrator Associate (MS 700) Experience Three years' experience with IT 1st line support role Excellent troubleshooting and critical thinking skills Solid experience with Microsoft 365 administration (Teams, SharePoint, Exchange) Understanding of cloud first technologies and SaaS platforms Basic networking fundamentals for troubleshooting connectivity between endpoints and cloud services Experience in documenting user guides and procedure manuals Benefits 25 days of annual leave per year, increasing to 30 days after 5 years of continuous service Free Brio Leisure gym membership allowing use of gym, fitness and swim facilities Exclusive discounts through the Brio Staff Shop benefits platform, spanning retail shops, travel, cinema tickets and more Free uniform & DBS check (if required) Reimbursement for car mileage at 0.45p per mile and bicycle mileage at 0.20p per mile Enhanced maternity and paternity leave Internal health checks for employees over 40's Free Employee Assistance Programme providing confidential 24/7 support for various personal matters Three paid volunteering days per year Discounts on food and drink at the on site café during working hours
IT SUPPORT ADMINISTRATOR MANCHESTER (Ad hoc travel to Blackburn) UP TO £28,000 + TRAINING & DEVELOPMENT + CAREER PROGRESSION THE OPPORTUNITY: We're recruiting on behalf of a well-established and growing professional services firm with a national presence. With offices across the UK and a strong reputation for delivering high-quality services, they are now seeking an IT Administrator to join their Manchester-based team. This is a fantastic opportunity for an IT professional to work closely with the Head of IT, supporting and maintaining infrastructure across multiple sites. The role offers excellent exposure to a broad range of technologies, systems, and projects, making it ideal for someone looking to develop their technical expertise and progress their IT career. You'll be part of a collaborative and supportive environment where continuous improvement, training, and development are actively encouraged. This would suit someone from an IT Administrator, IT Support Technician, Technical Support Associate, First Line Support Advisor or similar IT Support role looking to progress! THE IT SUPPORT ADMINISTRATOR ROLE: Providing 1st/2nd line support to users across multiple offices (on-site and remote) Maintaining and supporting IT infrastructure including servers, networks, desktops and remote devices Managing and supporting Microsoft 365, Active Directory and Azure environments Installing, configuring and upgrading hardware and software Diagnosing and resolving system and network issues efficiently Supporting IT security, backups and business continuity processes Assisting with IT infrastructure projects and system improvements Liaising with external suppliers to source and implement IT solutions Managing user access, permissions and password resets Supporting mobile device management and remote access systems Maintaining IT hardware including laptops, PCs and printers Delivering user training, support and technical guidance Creating and maintaining IT documentation, policies and procedures Monitoring system performance and identifying areas for improvement THE PERSON: Experience in an IT Administrator, IT Support Technician, Technical Support Associate, First Line Support Advisor or similar IT Support role Strong knowledge of Microsoft technologies including Office 365, Azure and Active Directory Experience supporting Windows environments (Windows 10/11 and Servers) Strong troubleshooting and problem-solving skills Excellent communication skills with the ability to explain technical issues clearly A proactive and organised approach, with the ability to manage multiple tasks A team player with a positive and flexible attitude Full UK driving licence and willingness to travel between sites when required By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
09/06/2026
Full time
IT SUPPORT ADMINISTRATOR MANCHESTER (Ad hoc travel to Blackburn) UP TO £28,000 + TRAINING & DEVELOPMENT + CAREER PROGRESSION THE OPPORTUNITY: We're recruiting on behalf of a well-established and growing professional services firm with a national presence. With offices across the UK and a strong reputation for delivering high-quality services, they are now seeking an IT Administrator to join their Manchester-based team. This is a fantastic opportunity for an IT professional to work closely with the Head of IT, supporting and maintaining infrastructure across multiple sites. The role offers excellent exposure to a broad range of technologies, systems, and projects, making it ideal for someone looking to develop their technical expertise and progress their IT career. You'll be part of a collaborative and supportive environment where continuous improvement, training, and development are actively encouraged. This would suit someone from an IT Administrator, IT Support Technician, Technical Support Associate, First Line Support Advisor or similar IT Support role looking to progress! THE IT SUPPORT ADMINISTRATOR ROLE: Providing 1st/2nd line support to users across multiple offices (on-site and remote) Maintaining and supporting IT infrastructure including servers, networks, desktops and remote devices Managing and supporting Microsoft 365, Active Directory and Azure environments Installing, configuring and upgrading hardware and software Diagnosing and resolving system and network issues efficiently Supporting IT security, backups and business continuity processes Assisting with IT infrastructure projects and system improvements Liaising with external suppliers to source and implement IT solutions Managing user access, permissions and password resets Supporting mobile device management and remote access systems Maintaining IT hardware including laptops, PCs and printers Delivering user training, support and technical guidance Creating and maintaining IT documentation, policies and procedures Monitoring system performance and identifying areas for improvement THE PERSON: Experience in an IT Administrator, IT Support Technician, Technical Support Associate, First Line Support Advisor or similar IT Support role Strong knowledge of Microsoft technologies including Office 365, Azure and Active Directory Experience supporting Windows environments (Windows 10/11 and Servers) Strong troubleshooting and problem-solving skills Excellent communication skills with the ability to explain technical issues clearly A proactive and organised approach, with the ability to manage multiple tasks A team player with a positive and flexible attitude Full UK driving licence and willingness to travel between sites when required By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Role Overview Your role will give you opportunities to: contribute to the ongoing development of the OCI platform provide support to in-house DBA Team ensure delivery of best-practice across the existing Oracle services Candidate Profile We are looking for an experienced Oracle OCI Database Administrator to contribute to the support and continuing development of the OCI platform. You will have detailed knowledge of managing, monitoring and maintaining databases within the Oracle Cloud Infrastructure, patching and upgrades as well as backup and recovery, cloning and maximum availability. Additional Experience Cloud Administration including developing, testing and implementing backup and recovery plans including high availability across sites Implementing robust OCI database security measures Troubleshooting database-related issues in OCI Supporting experienced in-house DBAs in the delivery of ongoing workloads Responsibilities contribute and deliver against strategic initiatives of both the Digital Service and LCC through the delivery of small to large scale projects, meeting challenging deadlines. provide Oracle database administration expertise. software installation, patching and upgrades, backup, recovery and ensuring maximum service availability of the database estate. security, hardening, compliance, risk and capacity management of the database estate on the OCI platform. undertake performance diagnostics & tuning. work closely with the Principal Engineer/Designer for databases and the project management community to ensure delivery of agreed solutions and maintenance of existing services. work closely with the Principal Engineer/Designer ensuring that strategic initiatives are delivered, and best practice standards are embedded within the design process. drive efficiencies and cost-savings through continuous improvement of people, process and technology. ensure that customer aspirations & requirements are the driving force behind everything we do. represent the Digital Service at all levels and attend customer meetings. Qualifications in-depth knowledge of Oracle Database (version 19c Enterprise Edition) and associated technologies on Oracle Cloud Infrastructure Substantial experience of designing and implementing highly available, performant and secure database solutions that are aligned to availability and disaster recovery strategies. Experience of management tools, utilising OCI event and monitoring service, database system monitoring (OEM), administration, compliance and capacity planning Experience of Data Guard Experience of Oracle upgrades and database migrations. Experience of Linux operating system and Oracle RU patching in OCI. Oracle Forms and Reports
09/06/2026
Full time
Role Overview Your role will give you opportunities to: contribute to the ongoing development of the OCI platform provide support to in-house DBA Team ensure delivery of best-practice across the existing Oracle services Candidate Profile We are looking for an experienced Oracle OCI Database Administrator to contribute to the support and continuing development of the OCI platform. You will have detailed knowledge of managing, monitoring and maintaining databases within the Oracle Cloud Infrastructure, patching and upgrades as well as backup and recovery, cloning and maximum availability. Additional Experience Cloud Administration including developing, testing and implementing backup and recovery plans including high availability across sites Implementing robust OCI database security measures Troubleshooting database-related issues in OCI Supporting experienced in-house DBAs in the delivery of ongoing workloads Responsibilities contribute and deliver against strategic initiatives of both the Digital Service and LCC through the delivery of small to large scale projects, meeting challenging deadlines. provide Oracle database administration expertise. software installation, patching and upgrades, backup, recovery and ensuring maximum service availability of the database estate. security, hardening, compliance, risk and capacity management of the database estate on the OCI platform. undertake performance diagnostics & tuning. work closely with the Principal Engineer/Designer for databases and the project management community to ensure delivery of agreed solutions and maintenance of existing services. work closely with the Principal Engineer/Designer ensuring that strategic initiatives are delivered, and best practice standards are embedded within the design process. drive efficiencies and cost-savings through continuous improvement of people, process and technology. ensure that customer aspirations & requirements are the driving force behind everything we do. represent the Digital Service at all levels and attend customer meetings. Qualifications in-depth knowledge of Oracle Database (version 19c Enterprise Edition) and associated technologies on Oracle Cloud Infrastructure Substantial experience of designing and implementing highly available, performant and secure database solutions that are aligned to availability and disaster recovery strategies. Experience of management tools, utilising OCI event and monitoring service, database system monitoring (OEM), administration, compliance and capacity planning Experience of Data Guard Experience of Oracle upgrades and database migrations. Experience of Linux operating system and Oracle RU patching in OCI. Oracle Forms and Reports
M365 Messaging Administrator - Knutsford Salary up to £60,000 per annum Hybrid working available An experienced M365 Messaging Administrator is needed to join a leading organisation in Knutsford. In this role, you will oversee and support critical technology infrastructure, troubleshoot complex technical issues, and help ensure day to day operations run smoothly with minimal disruption. You will also provide advanced technical support to the service management function for designated clients, contribute to improving the support model and overall service offering, and carry out preventative maintenance across hardware and software environments. Using monitoring tools and performance data, you will proactively identify risks, resolve emerging issues, and maintain reliable system performance. Key skills and responsibilities: Strong experience in Entra ID administration and Entra Connect Strong expertise in Entra integration and federation Strong knowledge of Azure and the Microsoft 365 platform Experience in automation, monitoring improvements, capacity management, resiliency, business continuity, front office support, and stakeholder management Ability to identify and address potential service impacting risks and issues, or escalate them through the appropriate process Proactively review support activities and implement automation where appropriate to improve stability and efficiency, while optimising monitoring tools, thresholds, and alerts to ensure issues are identified promptly Experience with Copilot, Copilot Studio, and Agents Strong knowledge of Exchange Online Strong understanding of the Microsoft 365 tenant platform Experience with Graph API and API development Experience with Entra backup solutions, including Rubrik Ability to identify risk mitigation opportunities and develop new policies and procedures to support control and governance objectives Take ownership of risk management and strengthen controls within your area of responsibility Carry out work that closely aligns with other teams, requiring a clear understanding of how different areas coordinate to support the objectives of the wider organisation Interested? Please submit your updated CV to Emma Siwicki at Harvey Nash for immediate consideration.
09/06/2026
Full time
M365 Messaging Administrator - Knutsford Salary up to £60,000 per annum Hybrid working available An experienced M365 Messaging Administrator is needed to join a leading organisation in Knutsford. In this role, you will oversee and support critical technology infrastructure, troubleshoot complex technical issues, and help ensure day to day operations run smoothly with minimal disruption. You will also provide advanced technical support to the service management function for designated clients, contribute to improving the support model and overall service offering, and carry out preventative maintenance across hardware and software environments. Using monitoring tools and performance data, you will proactively identify risks, resolve emerging issues, and maintain reliable system performance. Key skills and responsibilities: Strong experience in Entra ID administration and Entra Connect Strong expertise in Entra integration and federation Strong knowledge of Azure and the Microsoft 365 platform Experience in automation, monitoring improvements, capacity management, resiliency, business continuity, front office support, and stakeholder management Ability to identify and address potential service impacting risks and issues, or escalate them through the appropriate process Proactively review support activities and implement automation where appropriate to improve stability and efficiency, while optimising monitoring tools, thresholds, and alerts to ensure issues are identified promptly Experience with Copilot, Copilot Studio, and Agents Strong knowledge of Exchange Online Strong understanding of the Microsoft 365 tenant platform Experience with Graph API and API development Experience with Entra backup solutions, including Rubrik Ability to identify risk mitigation opportunities and develop new policies and procedures to support control and governance objectives Take ownership of risk management and strengthen controls within your area of responsibility Carry out work that closely aligns with other teams, requiring a clear understanding of how different areas coordinate to support the objectives of the wider organisation Interested? Please submit your updated CV to Emma Siwicki at Harvey Nash for immediate consideration.
CRM Administrator You will need to be available immediately and not on a notice period! Job Summary The CRM Administrator will help support the configuration, maintenance, optimisation, and user support of the Pipedrive CRM platform. The role ensures that sales processes, automations, reporting, integrations, and data quality are aligned with business objectives to support efficient pipeline management and revenue growth. Key Responsibilities CRM Administration Administer and maintain the environment Configure pipelines, custom fields, workflows, permissions, and dashboards Manage users, roles, access levels, and security settings Monitor CRM performance and troubleshoot issues Sales Process Optimisation Collaborate with sales and marketing teams to improve workflows Design and implement automation rules to reduce manual tasks Standardise sales stages, lead management, and opportunity tracking Support forecasting and pipeline accuracy Reporting & Analytics Create and maintain reports, dashboards, and KPIs Analyse sales performance and CRM adoption metrics Deliver insights to management on pipeline health and conversion rates Export and manipulate data for business reporting Integrations & Systems Manage integrations between Pipedrive and other systems such as: Email platforms Marketing automation tools ERP/accounting software Customer support systems Coordinate with technical teams or vendors on API integrations Data Management Ensure CRM data accuracy, consistency, and completeness Develop data governance standards and best practices Conduct regular audits and duplicate clean up activities Manage imports, exports, and migrations Ideal you will have Hands on experience with Pipedrive Strong understanding of sales pipelines and CRM workflows Experience creating reports and dashboards Knowledge of CRM automation tools and integrations Advanced Excel or Google Sheets skills Strong analytical and problem solving abilities Excellent communication and stakeholder management skills EEO Statement At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.
09/06/2026
Full time
CRM Administrator You will need to be available immediately and not on a notice period! Job Summary The CRM Administrator will help support the configuration, maintenance, optimisation, and user support of the Pipedrive CRM platform. The role ensures that sales processes, automations, reporting, integrations, and data quality are aligned with business objectives to support efficient pipeline management and revenue growth. Key Responsibilities CRM Administration Administer and maintain the environment Configure pipelines, custom fields, workflows, permissions, and dashboards Manage users, roles, access levels, and security settings Monitor CRM performance and troubleshoot issues Sales Process Optimisation Collaborate with sales and marketing teams to improve workflows Design and implement automation rules to reduce manual tasks Standardise sales stages, lead management, and opportunity tracking Support forecasting and pipeline accuracy Reporting & Analytics Create and maintain reports, dashboards, and KPIs Analyse sales performance and CRM adoption metrics Deliver insights to management on pipeline health and conversion rates Export and manipulate data for business reporting Integrations & Systems Manage integrations between Pipedrive and other systems such as: Email platforms Marketing automation tools ERP/accounting software Customer support systems Coordinate with technical teams or vendors on API integrations Data Management Ensure CRM data accuracy, consistency, and completeness Develop data governance standards and best practices Conduct regular audits and duplicate clean up activities Manage imports, exports, and migrations Ideal you will have Hands on experience with Pipedrive Strong understanding of sales pipelines and CRM workflows Experience creating reports and dashboards Knowledge of CRM automation tools and integrations Advanced Excel or Google Sheets skills Strong analytical and problem solving abilities Excellent communication and stakeholder management skills EEO Statement At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.
11653SR £50k - 60k per year Software Engineer - Pensions & Actuarial Solutions Salary: Up to £60,000 + Bonus + Benefits Location: UK Remote or Hybrid (depending on preference) Type: Permanent The Opportunity Our client is looking for a Software Engineer - Pensions & Actuarial Solutions to join a growing technology team delivering innovative solutions across actuarial, pensions administration and operational functions. This is not a traditional software engineering role. Alongside designing, building and deploying production software, you'll work directly with actuaries, pensions administrators and business stakeholders to understand their challenges and develop solutions that deliver real operational value. You'll be embedded within the business rather than working solely from a development backlog, gaining first-hand insight into how teams operate and helping shape solutions from discovery through to deployment. Working in small, highly autonomous teams, you'll combine strong software engineering skills with a consultative mindset. One day you may be building an application or integration, the next you could be mapping business processes, running workshops with stakeholders or identifying opportunities to use AI and automation to improve efficiency. The role can be fully remote or hybrid depending on your preference, with occasional travel to UK offices for workshops, collaboration and stakeholder meetings. Key Responsibilities Work closely with actuarial, pensions administration and operational teams to understand business processes and challenges. Translate business requirements into scalable software solutions. Design, develop and deploy production-quality applications, integrations and automation tools. Own solutions end-to-end, from requirements gathering through to deployment and support. Build data-driven tools that improve efficiency, accuracy and user experience. Use AI-assisted development tools and modern engineering practices to accelerate delivery. Collaborate with stakeholders to validate solutions and ensure they deliver measurable business outcomes. Contribute to the ongoing development of engineering standards, tools and best practices. About You You'll be an experienced software engineer who enjoys solving complex problems and working directly with end users to understand the impact of the solutions you build. Essential Skills & Experience 3+ years' professional software engineering experience. Strong programming skills in one or more languages such as Python, JavaScript/TypeScript, Java or C++. Experience designing, building and deploying production software. Ability to translate business requirements into technical solutions. Comfortable working directly with non-technical stakeholders. Strong analytical and problem-solving skills. Experience working across the full software development lifecycle. Familiarity with modern AI-assisted development tools and workflows. Ability to work independently and take ownership of projects. Excellent communication skills. Willingness to travel occasionally to UK offices. Desirable Skills & Experience Experience within pensions, actuarial services, insurance, financial services or another regulated industry. Exposure to workflow automation, systems integration or data engineering. Experience with cloud technologies and modern software architectures. Understanding of pensions administration or actuarial processes. Personal projects, open-source contributions or a strong interest in AI and emerging technologies. What's On Offer Salary up to £60,000. Discretionary bonus scheme. Fully remote or hybrid working options. Pension scheme. Life assurance and wellbeing benefits. Ongoing professional development opportunities. The opportunity to work on high-impact projects with direct business visibility. A collaborative environment where technology and innovation play a central role in driving change. Interested? If you're a software engineer who enjoys combining technical expertise with business problem-solving and wants to work closely with actuarial and pensions professionals to deliver meaningful change, we'd love to hear from you. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
09/06/2026
Full time
11653SR £50k - 60k per year Software Engineer - Pensions & Actuarial Solutions Salary: Up to £60,000 + Bonus + Benefits Location: UK Remote or Hybrid (depending on preference) Type: Permanent The Opportunity Our client is looking for a Software Engineer - Pensions & Actuarial Solutions to join a growing technology team delivering innovative solutions across actuarial, pensions administration and operational functions. This is not a traditional software engineering role. Alongside designing, building and deploying production software, you'll work directly with actuaries, pensions administrators and business stakeholders to understand their challenges and develop solutions that deliver real operational value. You'll be embedded within the business rather than working solely from a development backlog, gaining first-hand insight into how teams operate and helping shape solutions from discovery through to deployment. Working in small, highly autonomous teams, you'll combine strong software engineering skills with a consultative mindset. One day you may be building an application or integration, the next you could be mapping business processes, running workshops with stakeholders or identifying opportunities to use AI and automation to improve efficiency. The role can be fully remote or hybrid depending on your preference, with occasional travel to UK offices for workshops, collaboration and stakeholder meetings. Key Responsibilities Work closely with actuarial, pensions administration and operational teams to understand business processes and challenges. Translate business requirements into scalable software solutions. Design, develop and deploy production-quality applications, integrations and automation tools. Own solutions end-to-end, from requirements gathering through to deployment and support. Build data-driven tools that improve efficiency, accuracy and user experience. Use AI-assisted development tools and modern engineering practices to accelerate delivery. Collaborate with stakeholders to validate solutions and ensure they deliver measurable business outcomes. Contribute to the ongoing development of engineering standards, tools and best practices. About You You'll be an experienced software engineer who enjoys solving complex problems and working directly with end users to understand the impact of the solutions you build. Essential Skills & Experience 3+ years' professional software engineering experience. Strong programming skills in one or more languages such as Python, JavaScript/TypeScript, Java or C++. Experience designing, building and deploying production software. Ability to translate business requirements into technical solutions. Comfortable working directly with non-technical stakeholders. Strong analytical and problem-solving skills. Experience working across the full software development lifecycle. Familiarity with modern AI-assisted development tools and workflows. Ability to work independently and take ownership of projects. Excellent communication skills. Willingness to travel occasionally to UK offices. Desirable Skills & Experience Experience within pensions, actuarial services, insurance, financial services or another regulated industry. Exposure to workflow automation, systems integration or data engineering. Experience with cloud technologies and modern software architectures. Understanding of pensions administration or actuarial processes. Personal projects, open-source contributions or a strong interest in AI and emerging technologies. What's On Offer Salary up to £60,000. Discretionary bonus scheme. Fully remote or hybrid working options. Pension scheme. Life assurance and wellbeing benefits. Ongoing professional development opportunities. The opportunity to work on high-impact projects with direct business visibility. A collaborative environment where technology and innovation play a central role in driving change. Interested? If you're a software engineer who enjoys combining technical expertise with business problem-solving and wants to work closely with actuarial and pensions professionals to deliver meaningful change, we'd love to hear from you. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
Manual Test Engineer Location: Gaydon, Warwickshire Rate: £37.05ph via an Umbrella Company (Inside IR35) or £27.60ph on a PAYE basis Employment Type: Contract (Currently financed until March 2027) Hours: Standard 40 Hours Per Week Reference: J Position Description Design, create and build test cases, test plans and test strategies for multiple software platforms along with automation test scripts for all applications and convert manual test preparation into automated test preparation. Collaborate with the Software Development teams and other Product Owners to understand the requirements and develop and manage the test scenarios for all the new development projects. Communicate, prioritize and track test execution, defects and issues appropriately and recommend corrective action whenever required. Facilitate functional testing, regression testing, UI testing, and unit testing for all new features in cross browser environments including mobile devices. Provide leadership and facilitate problem resolution, and coaching among Product Owners and developers, while mentoring junior QA team members and offshore teams. Work with development team and Database Administrators to identify system deficiencies and elevate to appropriate teams for timely resolution of issues. Deliver quality products by thoroughly testing throughout all phases of development life cycle (Regression, Functional, Integration, End to End testing) using a combination of testing methods. Responsibilities Managing projects / processes, working independently with limited supervision. Coaching and reviewing the work of lower level professionals. Problems faced are difficult and sometimes complex. THIS POSITION IS CONFIRMED INSIDE IR35 No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications.
09/06/2026
Full time
Manual Test Engineer Location: Gaydon, Warwickshire Rate: £37.05ph via an Umbrella Company (Inside IR35) or £27.60ph on a PAYE basis Employment Type: Contract (Currently financed until March 2027) Hours: Standard 40 Hours Per Week Reference: J Position Description Design, create and build test cases, test plans and test strategies for multiple software platforms along with automation test scripts for all applications and convert manual test preparation into automated test preparation. Collaborate with the Software Development teams and other Product Owners to understand the requirements and develop and manage the test scenarios for all the new development projects. Communicate, prioritize and track test execution, defects and issues appropriately and recommend corrective action whenever required. Facilitate functional testing, regression testing, UI testing, and unit testing for all new features in cross browser environments including mobile devices. Provide leadership and facilitate problem resolution, and coaching among Product Owners and developers, while mentoring junior QA team members and offshore teams. Work with development team and Database Administrators to identify system deficiencies and elevate to appropriate teams for timely resolution of issues. Deliver quality products by thoroughly testing throughout all phases of development life cycle (Regression, Functional, Integration, End to End testing) using a combination of testing methods. Responsibilities Managing projects / processes, working independently with limited supervision. Coaching and reviewing the work of lower level professionals. Problems faced are difficult and sometimes complex. THIS POSITION IS CONFIRMED INSIDE IR35 No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications.
Role Overview Our OEM Client based in Solihull is searching for a Manual Test Engineer to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £36.79 per hour. Responsibilities Design, create and build test cases, test plans and test strategies for multiple software platforms along with automation test scripts for all applications and convert manual test preparation into automated test preparation. Collaborate with the Software Development teams and other Product Owners to understand the requirements and develop and manage the test scenarios for all the new development projects. Communicate, prioritize and track test execution, defects and issues appropriately and recommend corrective action whenever required. Facilitate functional testing, regression testing, UI testing, and unit testing for all new features in cross browser environments including mobile devices. Provide leadership and facilitate problem resolution, coaching among Product Owners and developers, while mentoring junior QA team members and offshore teams. Work with the development team and Database Administrators to identify system deficiencies and elevate to the appropriate teams for timely resolution of issues. Deliver quality products by thoroughly testing throughout all phases of development life cycle (Regression, Functional, Integration, End to End testing) using a combination of testing methods.
09/06/2026
Full time
Role Overview Our OEM Client based in Solihull is searching for a Manual Test Engineer to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £36.79 per hour. Responsibilities Design, create and build test cases, test plans and test strategies for multiple software platforms along with automation test scripts for all applications and convert manual test preparation into automated test preparation. Collaborate with the Software Development teams and other Product Owners to understand the requirements and develop and manage the test scenarios for all the new development projects. Communicate, prioritize and track test execution, defects and issues appropriately and recommend corrective action whenever required. Facilitate functional testing, regression testing, UI testing, and unit testing for all new features in cross browser environments including mobile devices. Provide leadership and facilitate problem resolution, coaching among Product Owners and developers, while mentoring junior QA team members and offshore teams. Work with the development team and Database Administrators to identify system deficiencies and elevate to the appropriate teams for timely resolution of issues. Deliver quality products by thoroughly testing throughout all phases of development life cycle (Regression, Functional, Integration, End to End testing) using a combination of testing methods.
Senior Salesforce Administrator Department: IT & Change Employment Type: Permanent - Full Time Location: Manchester, UK Description The Senior Salesforce Administrator is responsible for the enhancement, maintenance, and support of Arrow Global's Salesforce environments across Group central functions. The role works closely with and supports the Salesforce Product Owner, contributes Business Analysis capability across change initiatives, and plays a key role in stakeholder management, SDLC governance, release management, and technical documentation. About the role Act as the senior subject-matter expert for Salesforce administration across Group central functions. Configure and optimise Salesforce solutions, including objects, flows, validation rules, page layouts, record types, and dashboards. Manage Salesforce security, including roles, profiles, permission sets, and data access controls. Support and maintain integrations between Salesforce and enterprise platforms such as Anaplan and other third party systems. Troubleshoot and resolve complex Salesforce issues, providing expert support and guidance to users. Build strong relationships with stakeholders across Finance, Risk, Audit, Compliance, and Operations to understand business needs and drive improvements. Partner with the Salesforce Product Owner to shape requirements, prioritise enhancements, and refine the product backlog. Facilitate requirements workshops and translate business needs into clear user stories, functional specifications, and process improvements. Own the end to end Salesforce release management process, including sandbox strategy, deployments, and change control governance. Coordinate releases across development, testing, and production environments, ensuring minimal business disruption. Develop and execute testing activities, including functional, regression, and integration testing, ensuring solutions meet quality standards. Champion Salesforce best practice, data quality, governance standards, and continuous improvement across the organisation. About you Strong Salesforce Administration experience within a complex or enterprise environment. Expertise in Salesforce declarative configuration, including Flows, reporting, dashboards, page layouts, validation rules, and data management. Strong stakeholder management skills, with the ability to engage senior business stakeholders and translate requirements into effective solutions. Business analysis experience, including requirements gathering, workshop facilitation, process mapping, and user story creation. Solid understanding of the Software Development Lifecycle (SDLC), including requirements, design, testing, release, and change management. Experience managing Salesforce releases, including sandbox strategy, deployment coordination, and change control processes. Strong problem solving and troubleshooting skills in complex, multi stakeholder environments. Experience producing high quality functional and technical documentation, including specifications, process maps, test plans, and release documentation. Experience supporting testing activities, including functional, regression, integration, and user acceptance testing. Salesforce Administrator certification (ADM-201) or equivalent practical expertise; additional Salesforce certifications are advantageous. Excellent communication skills, with the ability to collaborate effectively with both technical and non technical stakeholders. Proactive, adaptable, and committed to continuous improvement, with the ability to manage multiple priorities independently.
09/06/2026
Full time
Senior Salesforce Administrator Department: IT & Change Employment Type: Permanent - Full Time Location: Manchester, UK Description The Senior Salesforce Administrator is responsible for the enhancement, maintenance, and support of Arrow Global's Salesforce environments across Group central functions. The role works closely with and supports the Salesforce Product Owner, contributes Business Analysis capability across change initiatives, and plays a key role in stakeholder management, SDLC governance, release management, and technical documentation. About the role Act as the senior subject-matter expert for Salesforce administration across Group central functions. Configure and optimise Salesforce solutions, including objects, flows, validation rules, page layouts, record types, and dashboards. Manage Salesforce security, including roles, profiles, permission sets, and data access controls. Support and maintain integrations between Salesforce and enterprise platforms such as Anaplan and other third party systems. Troubleshoot and resolve complex Salesforce issues, providing expert support and guidance to users. Build strong relationships with stakeholders across Finance, Risk, Audit, Compliance, and Operations to understand business needs and drive improvements. Partner with the Salesforce Product Owner to shape requirements, prioritise enhancements, and refine the product backlog. Facilitate requirements workshops and translate business needs into clear user stories, functional specifications, and process improvements. Own the end to end Salesforce release management process, including sandbox strategy, deployments, and change control governance. Coordinate releases across development, testing, and production environments, ensuring minimal business disruption. Develop and execute testing activities, including functional, regression, and integration testing, ensuring solutions meet quality standards. Champion Salesforce best practice, data quality, governance standards, and continuous improvement across the organisation. About you Strong Salesforce Administration experience within a complex or enterprise environment. Expertise in Salesforce declarative configuration, including Flows, reporting, dashboards, page layouts, validation rules, and data management. Strong stakeholder management skills, with the ability to engage senior business stakeholders and translate requirements into effective solutions. Business analysis experience, including requirements gathering, workshop facilitation, process mapping, and user story creation. Solid understanding of the Software Development Lifecycle (SDLC), including requirements, design, testing, release, and change management. Experience managing Salesforce releases, including sandbox strategy, deployment coordination, and change control processes. Strong problem solving and troubleshooting skills in complex, multi stakeholder environments. Experience producing high quality functional and technical documentation, including specifications, process maps, test plans, and release documentation. Experience supporting testing activities, including functional, regression, integration, and user acceptance testing. Salesforce Administrator certification (ADM-201) or equivalent practical expertise; additional Salesforce certifications are advantageous. Excellent communication skills, with the ability to collaborate effectively with both technical and non technical stakeholders. Proactive, adaptable, and committed to continuous improvement, with the ability to manage multiple priorities independently.
We're looking for a Salesforce System Administrator with hands-on experience supporting and configuring large-scale Service Cloud environments using Nonprofit Success Pack (NPSP). You'll play a key role across the full software development lifecycle, ensuring the platform remains stable, scalable, and aligned with organisational needs, while driving continuous improvement. This is an exciting opportunity to join a growing team and contribute to delivering a transformative service that supports meaningful engagement with Members and Supporters. As investment in Salesforce continues, including Service Cloud, Experience Cloud, Marketing Cloud and Data Cloud, you'll have the opportunity to expand your skills across the wider Salesforce ecosystem. With a focus on enhancing support and building technical capability, this role offers strong potential for ongoing development and learning. Salary: Please note this role includes a £10,000 reviewable market supplement. Your base salary will be circa. £38,000 and you will receive the market supplement as an allowance on top. What it's like to work here IT is a busy department, and technology plays a key part in enabling the Trust to deliver on its strategic objectives. Our vision is to equip the Trust with the technology we all need to do our jobs confidently. Working collaboratively with all areas of the Trust, we focus on delivering the Trust's priority information services at pace, focusing on the needs of our people and supporters. Your contractual location will be our head office in Swindon, Wiltshire and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. What you'll be doing You'll be part of an established IT team delivering technical, operational and 1st/2nd line support across Service Cloud, NPSP and Experience Cloud, offering a varied and engaging workload. Working collaboratively with colleagues, third parties and stakeholders, you'll support and maintain applications developed across the organisation. As a proactive problem solver, you'll work confidently across sandbox and production environments to resolve issues and contribute to ongoing system improvements. With a focus on delivering efficient, high-quality solutions, you'll help enhance and evolve systems in line with IT standards. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for: Proven experience delivering technical, operational, and 1st/2nd line support as a Salesforce System Administrator across Service Cloud and NPSP in a live, integrated environment. Strong track record of collaborating with internal teams and external partners, with excellent communication and problem-solving skills in complex, multi-vendor settings. Exposure to Salesforce CPQ, Apex development, Flow automation, finance processing tools (such as Findock), and Data Cloud or Experience Cloud would be advantageous. Salesforce Administrator Certification, or equivalent experience working within a large-scale, multi-cloud Salesforce environment. Knowledge of GDPR and a commitment to data protection best practices. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
09/06/2026
Full time
We're looking for a Salesforce System Administrator with hands-on experience supporting and configuring large-scale Service Cloud environments using Nonprofit Success Pack (NPSP). You'll play a key role across the full software development lifecycle, ensuring the platform remains stable, scalable, and aligned with organisational needs, while driving continuous improvement. This is an exciting opportunity to join a growing team and contribute to delivering a transformative service that supports meaningful engagement with Members and Supporters. As investment in Salesforce continues, including Service Cloud, Experience Cloud, Marketing Cloud and Data Cloud, you'll have the opportunity to expand your skills across the wider Salesforce ecosystem. With a focus on enhancing support and building technical capability, this role offers strong potential for ongoing development and learning. Salary: Please note this role includes a £10,000 reviewable market supplement. Your base salary will be circa. £38,000 and you will receive the market supplement as an allowance on top. What it's like to work here IT is a busy department, and technology plays a key part in enabling the Trust to deliver on its strategic objectives. Our vision is to equip the Trust with the technology we all need to do our jobs confidently. Working collaboratively with all areas of the Trust, we focus on delivering the Trust's priority information services at pace, focusing on the needs of our people and supporters. Your contractual location will be our head office in Swindon, Wiltshire and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. What you'll be doing You'll be part of an established IT team delivering technical, operational and 1st/2nd line support across Service Cloud, NPSP and Experience Cloud, offering a varied and engaging workload. Working collaboratively with colleagues, third parties and stakeholders, you'll support and maintain applications developed across the organisation. As a proactive problem solver, you'll work confidently across sandbox and production environments to resolve issues and contribute to ongoing system improvements. With a focus on delivering efficient, high-quality solutions, you'll help enhance and evolve systems in line with IT standards. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for: Proven experience delivering technical, operational, and 1st/2nd line support as a Salesforce System Administrator across Service Cloud and NPSP in a live, integrated environment. Strong track record of collaborating with internal teams and external partners, with excellent communication and problem-solving skills in complex, multi-vendor settings. Exposure to Salesforce CPQ, Apex development, Flow automation, finance processing tools (such as Findock), and Data Cloud or Experience Cloud would be advantageous. Salesforce Administrator Certification, or equivalent experience working within a large-scale, multi-cloud Salesforce environment. Knowledge of GDPR and a commitment to data protection best practices. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
This is an opportunity to kickstart your career by joining Canonical. You will be working from our Canonical London Office and will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical. You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertise, be an excellent communicator and a service oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events. Location: Office Based in London, England The role entails Investigate issues reported by customers by researching and escalating issues Work to resolve complex customer problems related to Canonical's portfolio of products. Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. Participate in a regular weekend working rotation. Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers. Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix. What are we looking for in you Professional written and spoken English with excellent presentation skills Exceptional academic track record from both high school and university Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path Track record of going above and beyond expectations to achieve outstanding results Work from our new, state of the art London, UK office and provide technical support for employees. Familiarise with and own the technical infrastructure supporting the office and the stack supporting events and customer demos. Provide technical onboarding support for new employees. Provide technical and infrastructure support during office events. Identify and suggest any opportunities to provide a better service Experience with Linux troubleshooting (collecting logs and stack traces, fine tuning by editing configuration files) Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.) Troubleshooting experience: Linux integration with other environments (authentication/directory services, network file systems, etc.). Ability to navigate effectively stack traces and logs, and advise on next steps. Solid understanding of OS and Application level bugs and when to elevate to the correct team. Ability to learn quickly, thrive on change and handle the pressure of a customer facing job Programming fundamentals in any language. Ability to travel internationally twice a year for company events up to two weeks long Extensive Customer support experience is key: Customer needs are top priority. Communicate professionally, emphatically, clearly and set the right expectations. What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
09/06/2026
Full time
This is an opportunity to kickstart your career by joining Canonical. You will be working from our Canonical London Office and will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical. You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertise, be an excellent communicator and a service oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events. Location: Office Based in London, England The role entails Investigate issues reported by customers by researching and escalating issues Work to resolve complex customer problems related to Canonical's portfolio of products. Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. Participate in a regular weekend working rotation. Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers. Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix. What are we looking for in you Professional written and spoken English with excellent presentation skills Exceptional academic track record from both high school and university Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path Track record of going above and beyond expectations to achieve outstanding results Work from our new, state of the art London, UK office and provide technical support for employees. Familiarise with and own the technical infrastructure supporting the office and the stack supporting events and customer demos. Provide technical onboarding support for new employees. Provide technical and infrastructure support during office events. Identify and suggest any opportunities to provide a better service Experience with Linux troubleshooting (collecting logs and stack traces, fine tuning by editing configuration files) Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.) Troubleshooting experience: Linux integration with other environments (authentication/directory services, network file systems, etc.). Ability to navigate effectively stack traces and logs, and advise on next steps. Solid understanding of OS and Application level bugs and when to elevate to the correct team. Ability to learn quickly, thrive on change and handle the pressure of a customer facing job Programming fundamentals in any language. Ability to travel internationally twice a year for company events up to two weeks long Extensive Customer support experience is key: Customer needs are top priority. Communicate professionally, emphatically, clearly and set the right expectations. What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
What's Exciting About the Role Verifone is seeking a Data Engineer (Kafka) to join our Platform Engineering team. This is an operations-first role with a strong emphasis on scripting, automation, and pipeline development. You'll be hands on with day to day Kafka operations, reliability, tuning, and high availability for payment gateway solutions that process billions of transactions annually on prem and in AWS Cloud. Beyond keeping the lights on, you'll play a key role in building the data pipelines-of which Kafka is a core component-that power Verifone's new AI, machine learning, and analytics initiatives. You'll also be part of an active effort to migrate Kafka and related services to Kubernetes, giving you hands on experience with a meaningful infrastructure modernization project. The technology footprint is broad: Redis, MongoDB, PostgreSQL, MySQL, Snowflake, and more-so you'll grow well beyond a single technology niche. This hybrid role is open to hiring candidates located in: Bucharest, Romania Ashford, United Kingdom Riga, Lativa Warsaw, Poland Key Responsibilities Kafka Operations & Reliability Manage and support Apache Kafka clusters (including MSK), Kafka Connect ecosystem, and KSQL for high throughput, fault tolerant messaging and event streaming pipelines. Monitor system health, set up alerts, and drive incident response and root cause analysis (RCA). Handle day to day operational tasks including offset management, lag monitoring, consumer group management, and cluster rebalancing. Perform routine cluster maintenance: upgrades, configuration changes, scaling, and health checks. Scripting, Automation & DevOps Develop and manage automation scripts using Python and Shell scripting to reduce manual toil and improve operational efficiency. Design, implement, and maintain robust CI/CD pipelines for patching automation. Build and maintain Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or similar. Containerize and orchestrate workloads using Docker and Kubernetes, with the opportunity to help migrate Kafka and related services to Kubernetes. Data Pipeline Development Build and optimize end to end data pipelines, with Kafka as a core streaming component alongside batch and ETL processes, enabling new AI, ML, and analytics use cases. Collaborate with development teams to implement best practices for data flow, security, scalability, and performance. Continuously identify and implement improvements to the software development lifecycle (SDLC). Cloud & Infrastructure Manage cloud infrastructure on AWS (VMs, networking, storage, IAM, etc.). Support cloud migration tasks and assist in moving workloads between on prem and cloud environments. Required Qualifications / Skills 4+ years of overall engineering experience with 2+ years of hands on experience supporting Kafka infrastructure in a large scale production environment. Kafka Producer/Consumer microservices concepts and Kafka distributed architecture. Solid Linux fundamentals: networking basics, logs, system troubleshooting, process/memory, disk. Strong scripting and automation skills (Python, Bash) with a track record of reducing operational toil. CI/CD pipeline development and Infrastructure as Code experience (Terraform preferred). Cloud engineering skills, preferably AWS (EC2, VPC, IAM, MSK/ElastiCache, CloudWatch). Familiarity with observability tools (metrics/logs/tracing concepts) and incident response practices. Basic understanding of distributed systems tradeoffs (availability, consistency, partitions, backpressure). Strong communication and presentation skills with emphasis on executive communication. Flexible with regards to working shifts; on call and weekends. Preferred Skills (Highly Desired) Data Engineering & Pipelines Data engineering skills including data analytics, data processing, ETL, and data lake technologies (batch and streaming, file formats like Parquet, table formats like Iceberg/Delta/Hudi, basic orchestration). Experience with AWS data tools (Athena, Glue, Iceberg, Redshift, etc.). Exposure to Kafka Streams, Apache Flink, or similar stream processing frameworks. Database & Caching Technologies Operate Redis deployments for caching, ephemeral state, queues/streams, and rate limiting use cases. Relational DB experience: PostgreSQL and/or MySQL (indexing basics, vacuum/analyze, query plans, replication fundamentals). MongoDB operational familiarity (replica sets, elections, oplog basics, backup/restore). Infrastructure & Security Container/Kubernetes familiarity (deployments, stateful workloads, storage classes). On prem experience (VMware/KVM, storage, networking). Security fundamentals: least privilege, secrets management, encryption in transit/at rest concepts. Experience working with PCI (Payment Card Industry Data Security) standards. What We Offer Direct impact on Verifone's global payment infrastructure-your work keeps billions of transactions flowing reliably each year. Ground floor involvement in building the data pipelines that will drive Verifone's AI, machine learning, and analytics strategy. Hands on participation in a Kafka to Kubernetes migration-a resume building modernization project from day one. Multi technology exposure-Kafka, Redis, MongoDB, PostgreSQL, MySQL, Snowflake-so you grow as a well rounded platform engineer, not a single tool specialist. Mentorship from senior engineers and Kafka architects with deep production experience. Clear career progression path from mid level to senior and lead engineer. Funded certification paths-Confluent (CCDAK, Certified Administrator), AWS (Solutions Architect, MSK Specialty), CKA-plus budget for courses and technical conferences. Hybrid/remote working flexibility with a collaborative team culture. Competitive compensation with performance based incentives. Our Commitment Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
09/06/2026
Full time
What's Exciting About the Role Verifone is seeking a Data Engineer (Kafka) to join our Platform Engineering team. This is an operations-first role with a strong emphasis on scripting, automation, and pipeline development. You'll be hands on with day to day Kafka operations, reliability, tuning, and high availability for payment gateway solutions that process billions of transactions annually on prem and in AWS Cloud. Beyond keeping the lights on, you'll play a key role in building the data pipelines-of which Kafka is a core component-that power Verifone's new AI, machine learning, and analytics initiatives. You'll also be part of an active effort to migrate Kafka and related services to Kubernetes, giving you hands on experience with a meaningful infrastructure modernization project. The technology footprint is broad: Redis, MongoDB, PostgreSQL, MySQL, Snowflake, and more-so you'll grow well beyond a single technology niche. This hybrid role is open to hiring candidates located in: Bucharest, Romania Ashford, United Kingdom Riga, Lativa Warsaw, Poland Key Responsibilities Kafka Operations & Reliability Manage and support Apache Kafka clusters (including MSK), Kafka Connect ecosystem, and KSQL for high throughput, fault tolerant messaging and event streaming pipelines. Monitor system health, set up alerts, and drive incident response and root cause analysis (RCA). Handle day to day operational tasks including offset management, lag monitoring, consumer group management, and cluster rebalancing. Perform routine cluster maintenance: upgrades, configuration changes, scaling, and health checks. Scripting, Automation & DevOps Develop and manage automation scripts using Python and Shell scripting to reduce manual toil and improve operational efficiency. Design, implement, and maintain robust CI/CD pipelines for patching automation. Build and maintain Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or similar. Containerize and orchestrate workloads using Docker and Kubernetes, with the opportunity to help migrate Kafka and related services to Kubernetes. Data Pipeline Development Build and optimize end to end data pipelines, with Kafka as a core streaming component alongside batch and ETL processes, enabling new AI, ML, and analytics use cases. Collaborate with development teams to implement best practices for data flow, security, scalability, and performance. Continuously identify and implement improvements to the software development lifecycle (SDLC). Cloud & Infrastructure Manage cloud infrastructure on AWS (VMs, networking, storage, IAM, etc.). Support cloud migration tasks and assist in moving workloads between on prem and cloud environments. Required Qualifications / Skills 4+ years of overall engineering experience with 2+ years of hands on experience supporting Kafka infrastructure in a large scale production environment. Kafka Producer/Consumer microservices concepts and Kafka distributed architecture. Solid Linux fundamentals: networking basics, logs, system troubleshooting, process/memory, disk. Strong scripting and automation skills (Python, Bash) with a track record of reducing operational toil. CI/CD pipeline development and Infrastructure as Code experience (Terraform preferred). Cloud engineering skills, preferably AWS (EC2, VPC, IAM, MSK/ElastiCache, CloudWatch). Familiarity with observability tools (metrics/logs/tracing concepts) and incident response practices. Basic understanding of distributed systems tradeoffs (availability, consistency, partitions, backpressure). Strong communication and presentation skills with emphasis on executive communication. Flexible with regards to working shifts; on call and weekends. Preferred Skills (Highly Desired) Data Engineering & Pipelines Data engineering skills including data analytics, data processing, ETL, and data lake technologies (batch and streaming, file formats like Parquet, table formats like Iceberg/Delta/Hudi, basic orchestration). Experience with AWS data tools (Athena, Glue, Iceberg, Redshift, etc.). Exposure to Kafka Streams, Apache Flink, or similar stream processing frameworks. Database & Caching Technologies Operate Redis deployments for caching, ephemeral state, queues/streams, and rate limiting use cases. Relational DB experience: PostgreSQL and/or MySQL (indexing basics, vacuum/analyze, query plans, replication fundamentals). MongoDB operational familiarity (replica sets, elections, oplog basics, backup/restore). Infrastructure & Security Container/Kubernetes familiarity (deployments, stateful workloads, storage classes). On prem experience (VMware/KVM, storage, networking). Security fundamentals: least privilege, secrets management, encryption in transit/at rest concepts. Experience working with PCI (Payment Card Industry Data Security) standards. What We Offer Direct impact on Verifone's global payment infrastructure-your work keeps billions of transactions flowing reliably each year. Ground floor involvement in building the data pipelines that will drive Verifone's AI, machine learning, and analytics strategy. Hands on participation in a Kafka to Kubernetes migration-a resume building modernization project from day one. Multi technology exposure-Kafka, Redis, MongoDB, PostgreSQL, MySQL, Snowflake-so you grow as a well rounded platform engineer, not a single tool specialist. Mentorship from senior engineers and Kafka architects with deep production experience. Clear career progression path from mid level to senior and lead engineer. Funded certification paths-Confluent (CCDAK, Certified Administrator), AWS (Solutions Architect, MSK Specialty), CKA-plus budget for courses and technical conferences. Hybrid/remote working flexibility with a collaborative team culture. Competitive compensation with performance based incentives. Our Commitment Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.