Lead Application Support Analysts
Title: Lead Application Support Analysts
Contract Type: Permanent, Full-Time, 35 hours
Salary: Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependant on experience
Grade: 11
Reporting Office: Manchester, Trafford
Closing Date: 26th May 2026
Interview Dates : Stage 1 - MS Teams: 4th & 5th June, Stage 2 – Face to Face: 11th & 12th June 2026
Please click here for the role profile - Lead Application Support Analyst Role Profile.docx
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Join our Business Applications Team at L&Q:
We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new. As the Lead Application Support Analyst, you will have overall accountability for the applications in your team’s portfolio, ensuring that they are supported, performant and always meet the business needs. This is a management role, so we are looking for previous management experience. You will report into an Application Services Manager and manage a team of 3-6 Support Analysts and a portfolio of up to 50 applications.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks. Potentially undertakes 3rd line support where appropriate.
Available for out of hours support as per business need.
Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA.
Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms. Working with all teams to make sure there are no conflicts.
Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time.
Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members.
Being an integral member of the Application Management and Support Leadership Team. Supporting the Head of Applications Management and Support in day-to-day management of the function and in developing a vision and driving the function forward.
To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology.
Building close relationships with Business Stakeholders and Suppliers.
Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required.
Maintaining the applications strategy and roadmap.
Taking ownership of major incidents ensuring they are resolved in a timely manner.
Internal and external Service Reviews.
What you'll bring:
Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium-large IT organisation.
Strong background Service Management.
Strong working knowledge of the Microsoft Operating environment and system.
Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC).
Ability to explain technical issues to those with non-technical backgrounds. Strong written, and oral English, with the ability to advise, and inform in a consultative manner.
Strong organisational and management skills, including the prioritisation of workload able to work under pressure.
Experience leading and line managing small teams.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
14/05/2026
Full time
Lead Application Support Analysts
Title: Lead Application Support Analysts
Contract Type: Permanent, Full-Time, 35 hours
Salary: Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependant on experience
Grade: 11
Reporting Office: Manchester, Trafford
Closing Date: 26th May 2026
Interview Dates : Stage 1 - MS Teams: 4th & 5th June, Stage 2 – Face to Face: 11th & 12th June 2026
Please click here for the role profile - Lead Application Support Analyst Role Profile.docx
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Join our Business Applications Team at L&Q:
We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new. As the Lead Application Support Analyst, you will have overall accountability for the applications in your team’s portfolio, ensuring that they are supported, performant and always meet the business needs. This is a management role, so we are looking for previous management experience. You will report into an Application Services Manager and manage a team of 3-6 Support Analysts and a portfolio of up to 50 applications.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks. Potentially undertakes 3rd line support where appropriate.
Available for out of hours support as per business need.
Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA.
Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms. Working with all teams to make sure there are no conflicts.
Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time.
Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members.
Being an integral member of the Application Management and Support Leadership Team. Supporting the Head of Applications Management and Support in day-to-day management of the function and in developing a vision and driving the function forward.
To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology.
Building close relationships with Business Stakeholders and Suppliers.
Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required.
Maintaining the applications strategy and roadmap.
Taking ownership of major incidents ensuring they are resolved in a timely manner.
Internal and external Service Reviews.
What you'll bring:
Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium-large IT organisation.
Strong background Service Management.
Strong working knowledge of the Microsoft Operating environment and system.
Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC).
Ability to explain technical issues to those with non-technical backgrounds. Strong written, and oral English, with the ability to advise, and inform in a consultative manner.
Strong organisational and management skills, including the prioritisation of workload able to work under pressure.
Experience leading and line managing small teams.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
Lead Application Support Analysts
Title: Lead Application Support Analysts
Contract Type: Permanent, Full-Time, 35 hours
Salary: Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependant on experience
Grade: 11
Reporting Office: London, Stratford
Closing Date: 26th May 2026
Interview Dates : Stage 1 - MS Teams: 4th & 5th June, Stage 2 – Face to Face: 11th & 12th June 2026
Please click here for the role profile - Lead Application Support Analyst Role Profile.docx
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Join our Business Applications Team at L&Q:
We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new. As the Lead Application Support Analyst, you will have overall accountability for the applications in your team’s portfolio, ensuring that they are supported, performant and always meet the business needs. This is a management role, so we are looking for previous management experience. You will report into an Application Services Manager and manage a team of 3-6 Support Analysts and a portfolio of up to 50 applications.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks. Potentially undertakes 3rd line support where appropriate.
Available for out of hours support as per business need.
Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA.
Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms. Working with all teams to make sure there are no conflicts.
Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time.
Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members.
Being an integral member of the Application Management and Support Leadership Team. Supporting the Head of Applications Management and Support in day-to-day management of the function and in developing a vision and driving the function forward.
To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology.
Building close relationships with Business Stakeholders and Suppliers.
Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required.
Maintaining the applications strategy and roadmap.
Taking ownership of major incidents ensuring they are resolved in a timely manner.
Internal and external Service Reviews.
What you'll bring:
Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium-large IT organisation.
Strong background Service Management.
Strong working knowledge of the Microsoft Operating environment and system.
Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC).
Ability to explain technical issues to those with non-technical backgrounds. Strong written, and oral English, with the ability to advise, and inform in a consultative manner.
Strong organisational and management skills, including the prioritisation of workload able to work under pressure.
Experience leading and line managing small teams.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
14/05/2026
Full time
Lead Application Support Analysts
Title: Lead Application Support Analysts
Contract Type: Permanent, Full-Time, 35 hours
Salary: Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependant on experience
Grade: 11
Reporting Office: London, Stratford
Closing Date: 26th May 2026
Interview Dates : Stage 1 - MS Teams: 4th & 5th June, Stage 2 – Face to Face: 11th & 12th June 2026
Please click here for the role profile - Lead Application Support Analyst Role Profile.docx
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Join our Business Applications Team at L&Q:
We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new. As the Lead Application Support Analyst, you will have overall accountability for the applications in your team’s portfolio, ensuring that they are supported, performant and always meet the business needs. This is a management role, so we are looking for previous management experience. You will report into an Application Services Manager and manage a team of 3-6 Support Analysts and a portfolio of up to 50 applications.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks. Potentially undertakes 3rd line support where appropriate.
Available for out of hours support as per business need.
Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA.
Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms. Working with all teams to make sure there are no conflicts.
Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time.
Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members.
Being an integral member of the Application Management and Support Leadership Team. Supporting the Head of Applications Management and Support in day-to-day management of the function and in developing a vision and driving the function forward.
To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology.
Building close relationships with Business Stakeholders and Suppliers.
Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required.
Maintaining the applications strategy and roadmap.
Taking ownership of major incidents ensuring they are resolved in a timely manner.
Internal and external Service Reviews.
What you'll bring:
Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium-large IT organisation.
Strong background Service Management.
Strong working knowledge of the Microsoft Operating environment and system.
Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC).
Ability to explain technical issues to those with non-technical backgrounds. Strong written, and oral English, with the ability to advise, and inform in a consultative manner.
Strong organisational and management skills, including the prioritisation of workload able to work under pressure.
Experience leading and line managing small teams.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
14/05/2026
Full time
Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
Are you ready to make your mark in the world of Formula 1? At Formula 1, we are passionate about delivering the world's greatest sports and entertainment spectacle leaving a positive legacy wherever we race. Innovation has always been at the heart of what we do ever since our first Grand Prix in 1950. Now, more than 75 years on, the sport remains a pioneer, developing technologies that have made a significant impact on society beyond the track. Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport. Role Overview We are seeking an established IT Business Analyst (BA) to bridge business needs and technology solutions by eliciting, analysing and documenting clear, testable requirements throughout the delivery lifecycle. Working across business and technical teams, you will shape functional and data requirements, support governance aware analysis (including customer data considerations), and help teams evidence success through practical metrics and reporting. In this role, you will work with stakeholders from across the organisation to capture and validate requirements for new and existing systems and applications, ensuring solutions improve customer outcomes, operational effectiveness and delivery performance. Working Closely With Project and Programme Management, Business Stakeholders and Functional Leads, Technical Architects, SMEs, Operations/Support teams, Partners and Suppliers (3rd Parties). Main Duties and Responsibilities Requirement Gathering Collaborate with stakeholders to capture functional and data requirements and validate the underlying business need. Use appropriate elicitation techniques (e.g., interviews, workshops, document analysis, BABOK techniques) to ensure accurate and complete requirements capture. Structure requirements using practical frameworks and models (e.g., process maps, epics, user stories, user journeys, BABOK techniques) to maintain clarity and alignment to business goals. Document and validate requirements using agreed standards and formats, facilitating stakeholder review for completeness, feasibility and testability. Support prioritisation and lifecycle management of requirements, maintaining traceability and supporting change control where required. Work closely with architects, developers and testers to ensure requirements are understood, implemented and verified correctly. Analysis and Documentation Analyse business roles, processes and workflows to identify inefficiencies, gaps and opportunities for improvement. Contribute to business case development and options analysis by providing evidence based insight on benefits, costs, risks and implementation considerations. Support interpretation of high level data and solution designs by identifying required data sources and recognising upstream/downstream dependencies. Define and size solution requirements through clear use cases, epics, user stories and acceptance criteria, maintaining traceability from business need to delivery. Produce clear visual artefacts (e.g., process flow, data flow and integration views) to support stakeholder understanding, solution design and delivery planning. Ensure documentation is version controlled, appropriately peer reviewed, meets company standards, and is maintained throughout the project lifecycle to support change management and auditability. Stakeholder Management Act as the link between business stakeholders, technical teams and delivery functions to keep analysis outputs aligned to project objectives and outcomes. Communicate effectively between parties, translating needs and requirements to ensure shared understanding at the right level of detail. Maintain effective stakeholder engagement by setting expectations, surfacing risks/issues early and providing structured updates on analysis progress and decisions. Support governance and assurance activities by ensuring business analysis deliverables are well documented, traceable and available for review. Solution Definition Work with internal teams and external suppliers to shape solutions that align with functional, data and technical requirements. Support evaluation of solution options to ensure they are practical, cost effective and consistent with strategy, technology standards and delivery constraints. Contribute to design reviews by checking traceability from business need to solution design, and ensuring governance, security and data quality considerations are reflected. Support customer data solutions by recognising platform environments and cross system data flows, and by incorporating validation controls into requirements and acceptance criteria. Identify solution and data risks early (e.g., data quality impacts, integration dependencies) and work with teams to mitigate and optimise outcomes. Testing and Validation Work with the Technical and Functional Leads to confirm what is needed for testing for each delivery and to ensure requirements are testable and measurable. Support User Acceptance Testing (UAT) by preparing test scenarios/acceptance criteria, coordinating stakeholder participation and capturing outcomes. Document, track and triage defects and issues, working with delivery teams to resolve and retest in a timely way. Maintain requirement traceability through testing and readiness activities, providing concise summaries of outcomes and residual risks. Project Support Support delivery teams by helping resolve issues, manage dependencies and adapt analysis artefacts to change while maintaining alignment to objectives. Assist with readiness and adoption activities (e.g., communications, training inputs, post launch reviews) to support successful implementation. Use practical metrics and dashboards to help teams evidence progress and outcomes and to inform recommendations for improvement. Use PPM tooling outputs where relevant to help communicate status, dependencies and deliverables to stakeholders. What Are We Looking For? Qualifications It is essential that you have a: Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field. BCS or similarly recognised Business Analysis certification (e.g., IIBA, PMI-PBA). Experience In this role it is essential that you have: Recent demonstrable experience as a Business Analyst delivering requirements elicitation, analysis, documentation and validation on technology/digital initiatives. Proven ability to collaborate effectively with cross functional stakeholders and communicate clearly across business and technical audiences using a variety of tools, methods and techniques. Experience defining and using metrics/dashboards to support reporting, recommendations and decision making. Working understanding of data governance and validation controls, particularly where customer data and cross system integrations are involved. Awareness of project delivery frameworks, delivery lifecycles and reporting standards; able to contribute to planning and reporting for defined delivery activities. It is beneficial if you have: Experience supporting hybrid environments (on premise and cloud) Familiarity with CRM platforms (e.g., Salesforce, Dynamics 365) is beneficial. Knowledge and Skills It is desirable that you have: Knowledge and practical understanding of CRM platforms - notably Salesforce and Dynamics 365 - Strong reporting and data interpretation skills, with the ability to present insights clearly to stakeholders. Personal Qualities In this role it is essential that you are: Open, collaborative and confident communicator, able to adapt style, methods, and detail to different audiences. Strong analytical and problem solving skills, able to employ various requirements elicitation techniques, with a focus on practical outcomes and traceability. Highly organised and detail oriented, able to manage multiple concurrent priorities. Comfortable working with ambiguity and changing priorities, while maintaining clarity and delivery focus. Able to work independently and as part of cross functional teams in a fast paced environment. Why join the force behind the sport? Joining F1 means becoming part of a team that values innovation, collaboration and personal growth. We offer a dynamic work environment where ideas are heard, and employee contributions truly make an impact. We seek to recruit, develop, and retain the most talented people to play their role in accelerating the future of the sport. As a member of the F1 team, you will be able to access our amazing benefits: Private Healthcare scheme Dental Care 4 x Grand Prix Paddock passes per season Enhanced maternity/paternity leave and other family planning policies A free staff shuttle service running to and from surrounding trains stations near to Biggin Hill Free healthy snacks in our offices Subsidised canteen in Biggin Hill, serving breakfast and lunch 25 days annual leave and 8 Bank Holiday days, plus a Christmas period closure . click apply for full job details
24/05/2026
Full time
Are you ready to make your mark in the world of Formula 1? At Formula 1, we are passionate about delivering the world's greatest sports and entertainment spectacle leaving a positive legacy wherever we race. Innovation has always been at the heart of what we do ever since our first Grand Prix in 1950. Now, more than 75 years on, the sport remains a pioneer, developing technologies that have made a significant impact on society beyond the track. Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport. Role Overview We are seeking an established IT Business Analyst (BA) to bridge business needs and technology solutions by eliciting, analysing and documenting clear, testable requirements throughout the delivery lifecycle. Working across business and technical teams, you will shape functional and data requirements, support governance aware analysis (including customer data considerations), and help teams evidence success through practical metrics and reporting. In this role, you will work with stakeholders from across the organisation to capture and validate requirements for new and existing systems and applications, ensuring solutions improve customer outcomes, operational effectiveness and delivery performance. Working Closely With Project and Programme Management, Business Stakeholders and Functional Leads, Technical Architects, SMEs, Operations/Support teams, Partners and Suppliers (3rd Parties). Main Duties and Responsibilities Requirement Gathering Collaborate with stakeholders to capture functional and data requirements and validate the underlying business need. Use appropriate elicitation techniques (e.g., interviews, workshops, document analysis, BABOK techniques) to ensure accurate and complete requirements capture. Structure requirements using practical frameworks and models (e.g., process maps, epics, user stories, user journeys, BABOK techniques) to maintain clarity and alignment to business goals. Document and validate requirements using agreed standards and formats, facilitating stakeholder review for completeness, feasibility and testability. Support prioritisation and lifecycle management of requirements, maintaining traceability and supporting change control where required. Work closely with architects, developers and testers to ensure requirements are understood, implemented and verified correctly. Analysis and Documentation Analyse business roles, processes and workflows to identify inefficiencies, gaps and opportunities for improvement. Contribute to business case development and options analysis by providing evidence based insight on benefits, costs, risks and implementation considerations. Support interpretation of high level data and solution designs by identifying required data sources and recognising upstream/downstream dependencies. Define and size solution requirements through clear use cases, epics, user stories and acceptance criteria, maintaining traceability from business need to delivery. Produce clear visual artefacts (e.g., process flow, data flow and integration views) to support stakeholder understanding, solution design and delivery planning. Ensure documentation is version controlled, appropriately peer reviewed, meets company standards, and is maintained throughout the project lifecycle to support change management and auditability. Stakeholder Management Act as the link between business stakeholders, technical teams and delivery functions to keep analysis outputs aligned to project objectives and outcomes. Communicate effectively between parties, translating needs and requirements to ensure shared understanding at the right level of detail. Maintain effective stakeholder engagement by setting expectations, surfacing risks/issues early and providing structured updates on analysis progress and decisions. Support governance and assurance activities by ensuring business analysis deliverables are well documented, traceable and available for review. Solution Definition Work with internal teams and external suppliers to shape solutions that align with functional, data and technical requirements. Support evaluation of solution options to ensure they are practical, cost effective and consistent with strategy, technology standards and delivery constraints. Contribute to design reviews by checking traceability from business need to solution design, and ensuring governance, security and data quality considerations are reflected. Support customer data solutions by recognising platform environments and cross system data flows, and by incorporating validation controls into requirements and acceptance criteria. Identify solution and data risks early (e.g., data quality impacts, integration dependencies) and work with teams to mitigate and optimise outcomes. Testing and Validation Work with the Technical and Functional Leads to confirm what is needed for testing for each delivery and to ensure requirements are testable and measurable. Support User Acceptance Testing (UAT) by preparing test scenarios/acceptance criteria, coordinating stakeholder participation and capturing outcomes. Document, track and triage defects and issues, working with delivery teams to resolve and retest in a timely way. Maintain requirement traceability through testing and readiness activities, providing concise summaries of outcomes and residual risks. Project Support Support delivery teams by helping resolve issues, manage dependencies and adapt analysis artefacts to change while maintaining alignment to objectives. Assist with readiness and adoption activities (e.g., communications, training inputs, post launch reviews) to support successful implementation. Use practical metrics and dashboards to help teams evidence progress and outcomes and to inform recommendations for improvement. Use PPM tooling outputs where relevant to help communicate status, dependencies and deliverables to stakeholders. What Are We Looking For? Qualifications It is essential that you have a: Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field. BCS or similarly recognised Business Analysis certification (e.g., IIBA, PMI-PBA). Experience In this role it is essential that you have: Recent demonstrable experience as a Business Analyst delivering requirements elicitation, analysis, documentation and validation on technology/digital initiatives. Proven ability to collaborate effectively with cross functional stakeholders and communicate clearly across business and technical audiences using a variety of tools, methods and techniques. Experience defining and using metrics/dashboards to support reporting, recommendations and decision making. Working understanding of data governance and validation controls, particularly where customer data and cross system integrations are involved. Awareness of project delivery frameworks, delivery lifecycles and reporting standards; able to contribute to planning and reporting for defined delivery activities. It is beneficial if you have: Experience supporting hybrid environments (on premise and cloud) Familiarity with CRM platforms (e.g., Salesforce, Dynamics 365) is beneficial. Knowledge and Skills It is desirable that you have: Knowledge and practical understanding of CRM platforms - notably Salesforce and Dynamics 365 - Strong reporting and data interpretation skills, with the ability to present insights clearly to stakeholders. Personal Qualities In this role it is essential that you are: Open, collaborative and confident communicator, able to adapt style, methods, and detail to different audiences. Strong analytical and problem solving skills, able to employ various requirements elicitation techniques, with a focus on practical outcomes and traceability. Highly organised and detail oriented, able to manage multiple concurrent priorities. Comfortable working with ambiguity and changing priorities, while maintaining clarity and delivery focus. Able to work independently and as part of cross functional teams in a fast paced environment. Why join the force behind the sport? Joining F1 means becoming part of a team that values innovation, collaboration and personal growth. We offer a dynamic work environment where ideas are heard, and employee contributions truly make an impact. We seek to recruit, develop, and retain the most talented people to play their role in accelerating the future of the sport. As a member of the F1 team, you will be able to access our amazing benefits: Private Healthcare scheme Dental Care 4 x Grand Prix Paddock passes per season Enhanced maternity/paternity leave and other family planning policies A free staff shuttle service running to and from surrounding trains stations near to Biggin Hill Free healthy snacks in our offices Subsidised canteen in Biggin Hill, serving breakfast and lunch 25 days annual leave and 8 Bank Holiday days, plus a Christmas period closure . click apply for full job details
At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners. Master data management (MDM) is a developing area at IVC Evidensia, being managed by a recently formed team. The focus for the team is to manage master data processes for the newly implemented Oracle ERP system. The MDM Analyst will be a global specialist in maintenance of Supplier and Customer master data in business systems. Their initial priorities will be to respond appropriately to business master data maintenance requests and support the MDM Lead with tasks relating data cleanse activities. This role is being offered on a 6-month Fixed Term Contract basis. Key Accountabilities/Responsibilities Manage MDM request queue for supplier related master data Confirm requirements for hierarchy and mapping table maintenance with business SMEs. Maintain master data in business systems in line with rules and standards. Support MDM Leads to implement and improve master data quality standards and processes Document master data processes to cover full lifecycle of activities Develop and implement master data validation checks and routines. Collaborate with external sources and partners for data enrichment where appropriate. Assist in troubleshooting master data quality issues and anomalies. Carry out master data cleansing routines. Collaborate with data owners, requesters and subject matter experts to identify and resolve master data issues. Experience/Qualifications Strong attention to detail with the ability to think logically and analytically. Proficiency in Oracle Ability to work collaboratively with team members and third parties. Ability to influence and facilitate others to apply agreed standards and ways of working. Ability to deal with high levels of complexity, change and evolving processes. Robust skills in Microsoft Office software, including Word, Excel, PowerPoint and Visio. Adopts a customer service mindset. At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, and are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. What We Offer Work life balance 26 days annual leave Cycle to Work scheme Initiatives focused on employee wellbeing Pension Discretionary Bonus Discounted staff pet care Dog Friendly office Free Parking available at Head Office
24/05/2026
Full time
At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners. Master data management (MDM) is a developing area at IVC Evidensia, being managed by a recently formed team. The focus for the team is to manage master data processes for the newly implemented Oracle ERP system. The MDM Analyst will be a global specialist in maintenance of Supplier and Customer master data in business systems. Their initial priorities will be to respond appropriately to business master data maintenance requests and support the MDM Lead with tasks relating data cleanse activities. This role is being offered on a 6-month Fixed Term Contract basis. Key Accountabilities/Responsibilities Manage MDM request queue for supplier related master data Confirm requirements for hierarchy and mapping table maintenance with business SMEs. Maintain master data in business systems in line with rules and standards. Support MDM Leads to implement and improve master data quality standards and processes Document master data processes to cover full lifecycle of activities Develop and implement master data validation checks and routines. Collaborate with external sources and partners for data enrichment where appropriate. Assist in troubleshooting master data quality issues and anomalies. Carry out master data cleansing routines. Collaborate with data owners, requesters and subject matter experts to identify and resolve master data issues. Experience/Qualifications Strong attention to detail with the ability to think logically and analytically. Proficiency in Oracle Ability to work collaboratively with team members and third parties. Ability to influence and facilitate others to apply agreed standards and ways of working. Ability to deal with high levels of complexity, change and evolving processes. Robust skills in Microsoft Office software, including Word, Excel, PowerPoint and Visio. Adopts a customer service mindset. At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, and are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. What We Offer Work life balance 26 days annual leave Cycle to Work scheme Initiatives focused on employee wellbeing Pension Discretionary Bonus Discounted staff pet care Dog Friendly office Free Parking available at Head Office
Join Elexon's Data & Analytics team as a Product Owner and help shape the future of the Smart Data Repository (SDR), delivering innovative data services at the heart of the GB electricity market. We're looking for a Product Owner (Grade 11) to join the Data & Analytics team at Elexon on a permanent basis. In this role, you'll take ownership of products within Elexon's Smart Data Repository (SDR) landscape, helping deliver high quality data services that support the GB electricity market. You'll work closely with cross functional delivery teams, stakeholders, and industry participants to define product priorities, shape strategy, and ensure successful delivery aligned to customer and business needs. This is an exciting opportunity to play a key role in the future of energy data and digital services, supporting industry transformation and innovation on the path to Net Zero. What you'll do: Own and manage product roadmaps and backlogs, prioritising defects, features, and technical debt Define and prioritise Epics, Features, and User Stories within Azure DevOps Work closely with cross functional delivery teams and lead relevant Agile ceremonies Define and own the product vision and strategy, ensuring alignment with Elexon's wider objectives Collaborate with internal and external stakeholders, including industry participants and regulatory bodies Develop business cases and benefit realisation plans in line with governance and best practice standards Manage stakeholder relationships across Data & Analytics, Service Management, Architecture, Finance, Legal, and external suppliers Monitor and improve product delivery team velocity, efficiency, and value delivery Support continuous improvement and knowledge sharing across Elexon's product community Continuously build expertise in industry data, customer use cases, and product value realisation What you'll bring: Experience working as a Product Owner, Business Analyst, or similar product-focused role Strong experience managing product backlogs, priorities, and roadmaps Experience working within Agile delivery environments Strong stakeholder management, influencing, and negotiation skills Understanding of data products, digital platforms, or technical services Ability to translate business requirements into clear product outcomes Experience working with tools such as Azure DevOps Strong analytical, problem solving, and decision making skills Good understanding of IT systems, infrastructure, and emerging technologies Understanding of industry data, energy, utilities, or regulated environments (desirable) Experience with Data Strategy, governance, or service delivery models (desirable) What's in it for you: Salary - £75,000 Excellent benefits including bonus, private medical insurance and generous pension scheme The opportunity to work within a thriving organisation which can support your growth and development We operate a hybrid working approach with 2 days in our London office Ready to make an impact? Join us and help shape the future of energy services.
24/05/2026
Full time
Join Elexon's Data & Analytics team as a Product Owner and help shape the future of the Smart Data Repository (SDR), delivering innovative data services at the heart of the GB electricity market. We're looking for a Product Owner (Grade 11) to join the Data & Analytics team at Elexon on a permanent basis. In this role, you'll take ownership of products within Elexon's Smart Data Repository (SDR) landscape, helping deliver high quality data services that support the GB electricity market. You'll work closely with cross functional delivery teams, stakeholders, and industry participants to define product priorities, shape strategy, and ensure successful delivery aligned to customer and business needs. This is an exciting opportunity to play a key role in the future of energy data and digital services, supporting industry transformation and innovation on the path to Net Zero. What you'll do: Own and manage product roadmaps and backlogs, prioritising defects, features, and technical debt Define and prioritise Epics, Features, and User Stories within Azure DevOps Work closely with cross functional delivery teams and lead relevant Agile ceremonies Define and own the product vision and strategy, ensuring alignment with Elexon's wider objectives Collaborate with internal and external stakeholders, including industry participants and regulatory bodies Develop business cases and benefit realisation plans in line with governance and best practice standards Manage stakeholder relationships across Data & Analytics, Service Management, Architecture, Finance, Legal, and external suppliers Monitor and improve product delivery team velocity, efficiency, and value delivery Support continuous improvement and knowledge sharing across Elexon's product community Continuously build expertise in industry data, customer use cases, and product value realisation What you'll bring: Experience working as a Product Owner, Business Analyst, or similar product-focused role Strong experience managing product backlogs, priorities, and roadmaps Experience working within Agile delivery environments Strong stakeholder management, influencing, and negotiation skills Understanding of data products, digital platforms, or technical services Ability to translate business requirements into clear product outcomes Experience working with tools such as Azure DevOps Strong analytical, problem solving, and decision making skills Good understanding of IT systems, infrastructure, and emerging technologies Understanding of industry data, energy, utilities, or regulated environments (desirable) Experience with Data Strategy, governance, or service delivery models (desirable) What's in it for you: Salary - £75,000 Excellent benefits including bonus, private medical insurance and generous pension scheme The opportunity to work within a thriving organisation which can support your growth and development We operate a hybrid working approach with 2 days in our London office Ready to make an impact? Join us and help shape the future of energy services.
Choosing to work as a dedicated pre-sales Solution Business Analyst at ELEKS in the UK can be a strong career move for both professional, and personal reasons; it's an exciting opportunity to gain exposure to high value, strategic work. You will work as part of the UK sales team working alongside the country's management team, Customer Success Directors, Global CTO, as well as leaders in Product Design, Solution Architecture, Data Engineering and Data Science functions. As a pre sales Solution Business Analyst at Eleks, you'll shape opportunities for business impact and revenue generation, rather than purely delivery execution. You'll work on early stage client engagements in digital transformation, data, AI, and custom software engineering, influencing deal outcomes. You'll help define solution direction, scope, and value propositions. You'll collaborate with sales, architects, and delivery teams on complex bids and proposals. You'll specialize in winning work, not just delivering it You'll build repeatable expertise in bid management and solution shaping You'll refine & enhance your storytelling, pitching, and stakeholder influence You'll build a strong professional network across functions You'll build a holistic understanding of the full sales to delivery lifecycle Your daily work will include analysis and validation of requests from incoming leads, communication with potential and existing customers on their new products, ideas, business or product development initiatives. You will be responsible for defining sophisticated IT solutions scope, goals, and deliverables which solve strategic business problems as part of commercial proposal preparation or product ideation stage. Responsible for consolidating the product or solution ideas into a visualised, executable roadmap. REQUIREMENTS Over 8 years of experience in business analysis roles MUST HAVE experience working at both supplier side AND internal business roles as business analyst Strong ability to build relations with stakeholders across every management level Ability to build effective communication plan with stakeholders with limited availability; able to manage risks related to stakeholder's unavailability Ability to identify different types of needs: business needs, user needs, stakeholder needs Proficiency in BA techniques and tools, responsibility for the quality of created deliverables Proficiency in AI tools used by BAs to improve and validate the quality of requirements such as Claude (Chat, Cowork), ChatGPT, Cursor, GitHub Copilot Expert knowledge of at least one category of non functional requirements Profound knowledge of full cycle of requirements elicitation and management Experience working on projects employing different software development methodologies Ability to manage multiple priorities and complex tasks in agile work environment Proven ability to work as a part of distributed team Excellent negotiation, presentation, and facilitation skills Excellent written and oral communication skills Strong knowledge of at least one target domain (insurance, energy, hospitality, life sciences) Strong business acumen skills Fluent with lean approach to product development and design thinking methodology Understanding of service oriented business and service development methodology Readiness to travel to London for business related visits, as required RESPONSIBILITIES Act as a core team member of the pre sale or product design team, bringing business analysis expertise and competence to the analysis of incoming leads and opportunities. Analysis of highly complex or large tasks such as product problem statement definition, scope framing and definition, roadmap analysis, and creation of the outputs within very short and tight deadlines and high level of uncertainty Summarizing the analysis of the domain analysis, client requests, system decomposition, product business idea, and model to the pre sale team for further proposal development Definition of product/solution vision, functional decomposition, assumptions, dependencies, out of scope items for further work with solution architect and his development effort estimation Planning BA activities, estimating BA work and capacity required for the project execution, Conduct an analysis of and provide an overview of the business domain and key business processes, value streams related to the client request to the pre sale team Work with Account Managers, Client Engagement Managers and Business Development Managers on the best sales strategies and opportunities with a prospect or existing client. Plan product design phases activities to ensure that requirements are captured while the scope is defined, and project objectives are met. Lead a variety of product ideation, vision, and scope framing workshops, both online and onsite, with the client. Present prepared commercial proposals and product/solution vision to the client stakeholders Provide solution options analysis and recommendations for the client request based on project timeline, goals and objectives. Create and maintain high level artifacts to be used as a guidance on project and business vision for other BAs on the project Transition of the knowledge and documents from pre sales phase to project team during project kick off, assist the project team with the initial stages of the project execution as a key knowledge holder. Identify, define, and validate business needs with stakeholders Synthesize analysis into key features and develop actionable recommendations Work with project sponsors and SMEs to understand and capture business cases Establish, control, and improve requirements management processes on a project Define metrics for business analysis results assessment and develop means of their collection Conduct project, product, and requirements audit Apply expertise and knowledge of business domain and follow technology trends Participate in Business Analysis Office competence development and mentoring WHAT YOU WILL GET WITH ELEKS Close cooperation with a customer Challenging tasks Ability to influence project technologies Team of professionals Dynamic environment with low level of bureaucracy
23/05/2026
Full time
Choosing to work as a dedicated pre-sales Solution Business Analyst at ELEKS in the UK can be a strong career move for both professional, and personal reasons; it's an exciting opportunity to gain exposure to high value, strategic work. You will work as part of the UK sales team working alongside the country's management team, Customer Success Directors, Global CTO, as well as leaders in Product Design, Solution Architecture, Data Engineering and Data Science functions. As a pre sales Solution Business Analyst at Eleks, you'll shape opportunities for business impact and revenue generation, rather than purely delivery execution. You'll work on early stage client engagements in digital transformation, data, AI, and custom software engineering, influencing deal outcomes. You'll help define solution direction, scope, and value propositions. You'll collaborate with sales, architects, and delivery teams on complex bids and proposals. You'll specialize in winning work, not just delivering it You'll build repeatable expertise in bid management and solution shaping You'll refine & enhance your storytelling, pitching, and stakeholder influence You'll build a strong professional network across functions You'll build a holistic understanding of the full sales to delivery lifecycle Your daily work will include analysis and validation of requests from incoming leads, communication with potential and existing customers on their new products, ideas, business or product development initiatives. You will be responsible for defining sophisticated IT solutions scope, goals, and deliverables which solve strategic business problems as part of commercial proposal preparation or product ideation stage. Responsible for consolidating the product or solution ideas into a visualised, executable roadmap. REQUIREMENTS Over 8 years of experience in business analysis roles MUST HAVE experience working at both supplier side AND internal business roles as business analyst Strong ability to build relations with stakeholders across every management level Ability to build effective communication plan with stakeholders with limited availability; able to manage risks related to stakeholder's unavailability Ability to identify different types of needs: business needs, user needs, stakeholder needs Proficiency in BA techniques and tools, responsibility for the quality of created deliverables Proficiency in AI tools used by BAs to improve and validate the quality of requirements such as Claude (Chat, Cowork), ChatGPT, Cursor, GitHub Copilot Expert knowledge of at least one category of non functional requirements Profound knowledge of full cycle of requirements elicitation and management Experience working on projects employing different software development methodologies Ability to manage multiple priorities and complex tasks in agile work environment Proven ability to work as a part of distributed team Excellent negotiation, presentation, and facilitation skills Excellent written and oral communication skills Strong knowledge of at least one target domain (insurance, energy, hospitality, life sciences) Strong business acumen skills Fluent with lean approach to product development and design thinking methodology Understanding of service oriented business and service development methodology Readiness to travel to London for business related visits, as required RESPONSIBILITIES Act as a core team member of the pre sale or product design team, bringing business analysis expertise and competence to the analysis of incoming leads and opportunities. Analysis of highly complex or large tasks such as product problem statement definition, scope framing and definition, roadmap analysis, and creation of the outputs within very short and tight deadlines and high level of uncertainty Summarizing the analysis of the domain analysis, client requests, system decomposition, product business idea, and model to the pre sale team for further proposal development Definition of product/solution vision, functional decomposition, assumptions, dependencies, out of scope items for further work with solution architect and his development effort estimation Planning BA activities, estimating BA work and capacity required for the project execution, Conduct an analysis of and provide an overview of the business domain and key business processes, value streams related to the client request to the pre sale team Work with Account Managers, Client Engagement Managers and Business Development Managers on the best sales strategies and opportunities with a prospect or existing client. Plan product design phases activities to ensure that requirements are captured while the scope is defined, and project objectives are met. Lead a variety of product ideation, vision, and scope framing workshops, both online and onsite, with the client. Present prepared commercial proposals and product/solution vision to the client stakeholders Provide solution options analysis and recommendations for the client request based on project timeline, goals and objectives. Create and maintain high level artifacts to be used as a guidance on project and business vision for other BAs on the project Transition of the knowledge and documents from pre sales phase to project team during project kick off, assist the project team with the initial stages of the project execution as a key knowledge holder. Identify, define, and validate business needs with stakeholders Synthesize analysis into key features and develop actionable recommendations Work with project sponsors and SMEs to understand and capture business cases Establish, control, and improve requirements management processes on a project Define metrics for business analysis results assessment and develop means of their collection Conduct project, product, and requirements audit Apply expertise and knowledge of business domain and follow technology trends Participate in Business Analysis Office competence development and mentoring WHAT YOU WILL GET WITH ELEKS Close cooperation with a customer Challenging tasks Ability to influence project technologies Team of professionals Dynamic environment with low level of bureaucracy
Select how often (in days) to receive an alert: Sanctuaryprovide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Senior Asset Performance Analyst Basildon based with a balance of home and office working £45,736 - £48,157 per year 35 hours per week We are looking for a Senior Asset Performance Analyst to join our Assets team based in Basildon. The team provides management and administration support to the Asset Delivery team to ensure programmes and projects are delivered on time and in budget. This is an exciting opportunity for an ambitious individual to take the next step in their career. The role of Senior Asset Performance Analyst will include: Managing the full financial reporting for the Asset Directorate budget and processing reports and management information Monitoring and implementing changes as required to ensure performance is measured accurately and meaningfully against agreed targets and KPI's Managing large scale projects and programmes in a SAP based information system Making recommendations for changes and improvements to ensure programme delivery is met Skills and experiences: Recent experience in a similar role within a commercial background is essential Experience working with others to deliver projects, including indirect reports and third-party suppliers Previous experience working with SAP and SAP based systems Excellent communication and customer service skills The ability to work to tight deadlines and prioritise work loads Outstandingly organised with a high degree of attention to detail and accuracy Proficient user of all Microsoft Office applications Why work for us? We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Wellbeing support and tools Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £45,736 per annum (rising to £48,157 per annum after 12 months, subject to satisfactory performance) Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
23/05/2026
Full time
Select how often (in days) to receive an alert: Sanctuaryprovide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Senior Asset Performance Analyst Basildon based with a balance of home and office working £45,736 - £48,157 per year 35 hours per week We are looking for a Senior Asset Performance Analyst to join our Assets team based in Basildon. The team provides management and administration support to the Asset Delivery team to ensure programmes and projects are delivered on time and in budget. This is an exciting opportunity for an ambitious individual to take the next step in their career. The role of Senior Asset Performance Analyst will include: Managing the full financial reporting for the Asset Directorate budget and processing reports and management information Monitoring and implementing changes as required to ensure performance is measured accurately and meaningfully against agreed targets and KPI's Managing large scale projects and programmes in a SAP based information system Making recommendations for changes and improvements to ensure programme delivery is met Skills and experiences: Recent experience in a similar role within a commercial background is essential Experience working with others to deliver projects, including indirect reports and third-party suppliers Previous experience working with SAP and SAP based systems Excellent communication and customer service skills The ability to work to tight deadlines and prioritise work loads Outstandingly organised with a high degree of attention to detail and accuracy Proficient user of all Microsoft Office applications Why work for us? We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Wellbeing support and tools Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £45,736 per annum (rising to £48,157 per annum after 12 months, subject to satisfactory performance) Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Our OEM Client based in Gaydon is searching for a Vehicle Integration Engineer to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £27.03 per hour. The Opportunity You'll be a Vehicle Integration Engineer driving the development of new and existing vehicle architectures. Responsible for driving integration of new technologies into new and existing vehicle architectures. Drive functional and attribute target delivery, acting as the voice of the customer to lead any arbitration required. Responsibilities The technical arbitrator, integrating and delivering the engineering for a defined group as part of the whole vehicle development whilst ensuring compatibility with GRID, the commodity/system strategies and functional targets. Support group functional integration for given vehicle, to drive out complexity and deliver the most efficient technical solutions. Work closely with Vehicle Attribute Robustness team to drive delivery of embedded design quality, service and manufacturing requirements. Drive vehicle technical data progression (CAD, DV, AIMS, Build, Test & Releasing etc ) with squads & interfacing team leads. Oversee alignment on, and subsequent delivery of, Minimum Viable Product into both virtual and physical verification and validation through life of Programme. Drive cross squad resolution, ensuring timely escalation to Technical Group Leader. Support study & Agile spike activities to solve complex engineering problems. Essential Skills Required Automotive technical knowledge and experience of complex interactions, including technical analysis and decision-making. Demonstrated understanding automotive technology with a level of technical depth into vehicle, system and component design, development and delivery, ability to interrogate and ratify incoming technical standards, system and component assumptions. Excellent written and verbal technical communication, influencing and negotiation skills. Experience in leading teams of people to solve complex technical issues using a structured approach e.g. 8D and/or Six Sigma. Project Management experience of delivery against a complex set of Programme technical deliverables. An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable. Progressive thinking individual who takes a keen interest in new ideas and key industry developments. Ability to embrace the Agile model and work effectively as a champion of Agile principles in practice. Key Interactions PGL (Program Group Lead) for the given zone. PGL/TGL for interfacing zones. STGL & VEM. Engineering Delivery Director. Technology Center Leads. Architecture & Vehicle Programme Product Owners (POs). Lead Engineers. Engineering Delivery. Design. External supplier / partner specialist technical collaboration as required to develop complex strategic technical proposals.
23/05/2026
Full time
Our OEM Client based in Gaydon is searching for a Vehicle Integration Engineer to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £27.03 per hour. The Opportunity You'll be a Vehicle Integration Engineer driving the development of new and existing vehicle architectures. Responsible for driving integration of new technologies into new and existing vehicle architectures. Drive functional and attribute target delivery, acting as the voice of the customer to lead any arbitration required. Responsibilities The technical arbitrator, integrating and delivering the engineering for a defined group as part of the whole vehicle development whilst ensuring compatibility with GRID, the commodity/system strategies and functional targets. Support group functional integration for given vehicle, to drive out complexity and deliver the most efficient technical solutions. Work closely with Vehicle Attribute Robustness team to drive delivery of embedded design quality, service and manufacturing requirements. Drive vehicle technical data progression (CAD, DV, AIMS, Build, Test & Releasing etc ) with squads & interfacing team leads. Oversee alignment on, and subsequent delivery of, Minimum Viable Product into both virtual and physical verification and validation through life of Programme. Drive cross squad resolution, ensuring timely escalation to Technical Group Leader. Support study & Agile spike activities to solve complex engineering problems. Essential Skills Required Automotive technical knowledge and experience of complex interactions, including technical analysis and decision-making. Demonstrated understanding automotive technology with a level of technical depth into vehicle, system and component design, development and delivery, ability to interrogate and ratify incoming technical standards, system and component assumptions. Excellent written and verbal technical communication, influencing and negotiation skills. Experience in leading teams of people to solve complex technical issues using a structured approach e.g. 8D and/or Six Sigma. Project Management experience of delivery against a complex set of Programme technical deliverables. An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable. Progressive thinking individual who takes a keen interest in new ideas and key industry developments. Ability to embrace the Agile model and work effectively as a champion of Agile principles in practice. Key Interactions PGL (Program Group Lead) for the given zone. PGL/TGL for interfacing zones. STGL & VEM. Engineering Delivery Director. Technology Center Leads. Architecture & Vehicle Programme Product Owners (POs). Lead Engineers. Engineering Delivery. Design. External supplier / partner specialist technical collaboration as required to develop complex strategic technical proposals.
AI Engineer Type: Full time, Permanent Location: Blackfriars, London, 2 days working from our headquarters Seniority: Mid to Senior (SFIA 4) SC Eligibility Required: You do not need to already hold Security Clearance, but you must be eligible to undergo the vetting process. About Us QuantSpark applies data, analytics, and AI to commercial and societal problems that genuinely matter - for financial services, public sector clients, major retailers, international clients and many well-known UK businesses. Our work sits at the intersection of data science, software engineering, and client delivery. The projects are varied, challenging and hugely impactful - what we build often goes live in weeks. We're a 50-person boutique consultancy headquartered in Central London. Small enough that your judgment shapes outcomes; large enough that you'll work across multiple sectors and problem types in your first year. We invest heavily in our people, give genuine ownership, and expect high engineering standards. That means the opportunity to shape important work, the support to keep learning, try new things, and the trust to do your best work without unnecessary bureaucracy. The Role We're looking for an AI Engineer who has already moved from experimentation into production and wants to go further. You may have started in data science or Machine Learning, but now you're happiest building reliable systems: shipping LLM-powered applications, designing evaluation frameworks, creating retrieval pipelines, and making sure things keep working when real users, messy data, and changing requirements get involved. At QuantSpark, you'll apply that foundation to real client problems. Some engagements call for a carefully orchestrated AI pipeline; others need a well-chosen low-code tool wired up properly. The skill is knowing which approach fits the problem, making it work reliably, and creating measurable impact for the client. What You'll Be Doing as an AI Engineer at QuantSpark Lead delivery on client engagements. You'll own the technical shape of AI and ML workstreams from scoping through handover - making the build-versus-buy-versus-wire-together call, and being the engineer the client trusts in the room. Help us win the next engagement. You'll work alongside our Consulting team on live opportunities - translating client problems into credible technical approaches, running discovery sessions, and shaping proposals that are honest about what AI can and can't do. Build automation that lands. From orchestrated AI pipelines to a well-wired Power Automate flow, you'll deliver the solution that actually solves the client's problem. The Problems You'll Solve In a typical year you might be: Turning a PE-backed business's unstructured operational data - contracts, claims, supplier correspondence - into a usable signal, and building the systems that keep doing it. Working with a public sector team on fraud detection or predictive maintenance, with the rigour and traceability those clients need. Designing an agentic workflow that compresses a week of manual analyst work into hours, with guardrails the client can trust. Replacing a brittle Power Automate flow with something better - or building the right one because that's actually what the problem needs. What You'll Build Production LLM applications - RAG, retrieval pipelines, prompt-engineered workflows, with the evaluation work that makes them reliable. Multi-agent systems - tool use, orchestration, memory, and guardrails that keep autonomy useful. Classical ML in production - forecasting, classification, optimisation, because not every problem needs a transformer. Low-code and workflow automation - Power Automate, n8n, used deliberately when they're the right tool. AI harness tooling - Claude Code, Codex, and the broader AI development toolchain. Most consultancies make engineers pick a lane, we feel our hybrid approach is a better match for the problems clients bring us. Who You'll Work With You'll sit within our Engineering team and work day-to-day with Product & Consulting and client stakeholders. We're a genuinely curious, low-ego bunch who care about doing meaningful work. We keep that culture deliberate - internal guilds, lunch-and-learns, regular talks and events in the office, and hackathons where you'll build a career alongside peers from across the business. You Should Hit Apply If You've crossed the line from experimentation to production. You've shipped LLM-powered applications and lived with the consequences - edge cases, latency, prompt drift, keeping things working when context gets messy. You bring ML rigour to AI engineering. Evaluations, model quality, monitoring, drift detection. You don't just ship - you measure. You've designed RAG and agentic systems with intention. You understand chunking, retrieval quality, context management, and where these systems break under real conditions. You're comfortable across the modern AI toolchain. Claude Code, Codex, Power Automate, n8n. Pragmatic about choosing the right tool. Your code is production-quality. Clean, testable, version-controlled. You collaborate effectively with software engineers without needing translation. You treat client problems as your own. Commercially aware, comfortable with the "why," and you'd rather over own a difficult delivery than hide behind process. You communicate clearly. You can explain trade offs to non technical stakeholders and push back constructively when requirements don't make sense. Nice to have: experience in regulated environments (financial services, public sector); MLOps practice; pre sales or technical proposal experience; familiarity with responsible AI practice. Why QuantSpark Variety of work. You'll work across sectors but see engagements through - most engineers are on one or two engagements at a time. Engineering quality is taken seriously. Evaluations, monitoring, code review that catches things before they hit clients. Real investment in you. £6,000/year for training, upskilling and conferences - one of the most generous budgets in the market. EMI share options to share in the reward as we grow. Perks & Benefits Financial upside Up to 10% personal performance bonus. Company profit share, distributed equally to everyone annually. EMI share options for every team member, regardless of seniority. Pension up to 12% total contribution via Nest. Investing in your career Market leading £6,000 per year personal learning and development budget. Protected training days when not on live engagements. Tuition support for part-time Masters, ML/AI certifications, and professional qualifications. Transparent Growth tracks and opportunities. Health, taken seriously Full Vitality private healthcare, including in patient, GP, dental, optical, and advanced cancer cover. 8 talking therapies sessions per year. 24/7 EAP and a 12 month Headspace subscription. Up to 50% off Nuffield, Virgin Active, PureGym, and Active Rewards perks. Time to live a full life 33 days off, including 25 days annual leave plus 8 bank holidays. Buy or sell up to 5 days each year. Work from abroad for 4 weeks every year. Sabbatical up to 6 months after 3 years' service. Family-friendly, properly Enhanced maternity and paternity leave. 3 sessions of maternity coaching via The Maternity Coach. Shared parental leave and enhanced bereavement leave. Recognition and the everyday Quarterly team socials. Peer-nominated awards with vouchers. Scaling anniversary fund on every work anniversary. Cycle to Work scheme up to £2,500. Monday breakfasts, regular talks & events in the office, hackathons, and clubs. Equal Opportunities We're committed to building a diverse and inclusive team. Different perspectives, identities, and experiences make us stronger. All qualified applicants will be considered regardless of sex, sexual orientation, marital status, race, nationality, religion, disability, or age.
23/05/2026
Full time
AI Engineer Type: Full time, Permanent Location: Blackfriars, London, 2 days working from our headquarters Seniority: Mid to Senior (SFIA 4) SC Eligibility Required: You do not need to already hold Security Clearance, but you must be eligible to undergo the vetting process. About Us QuantSpark applies data, analytics, and AI to commercial and societal problems that genuinely matter - for financial services, public sector clients, major retailers, international clients and many well-known UK businesses. Our work sits at the intersection of data science, software engineering, and client delivery. The projects are varied, challenging and hugely impactful - what we build often goes live in weeks. We're a 50-person boutique consultancy headquartered in Central London. Small enough that your judgment shapes outcomes; large enough that you'll work across multiple sectors and problem types in your first year. We invest heavily in our people, give genuine ownership, and expect high engineering standards. That means the opportunity to shape important work, the support to keep learning, try new things, and the trust to do your best work without unnecessary bureaucracy. The Role We're looking for an AI Engineer who has already moved from experimentation into production and wants to go further. You may have started in data science or Machine Learning, but now you're happiest building reliable systems: shipping LLM-powered applications, designing evaluation frameworks, creating retrieval pipelines, and making sure things keep working when real users, messy data, and changing requirements get involved. At QuantSpark, you'll apply that foundation to real client problems. Some engagements call for a carefully orchestrated AI pipeline; others need a well-chosen low-code tool wired up properly. The skill is knowing which approach fits the problem, making it work reliably, and creating measurable impact for the client. What You'll Be Doing as an AI Engineer at QuantSpark Lead delivery on client engagements. You'll own the technical shape of AI and ML workstreams from scoping through handover - making the build-versus-buy-versus-wire-together call, and being the engineer the client trusts in the room. Help us win the next engagement. You'll work alongside our Consulting team on live opportunities - translating client problems into credible technical approaches, running discovery sessions, and shaping proposals that are honest about what AI can and can't do. Build automation that lands. From orchestrated AI pipelines to a well-wired Power Automate flow, you'll deliver the solution that actually solves the client's problem. The Problems You'll Solve In a typical year you might be: Turning a PE-backed business's unstructured operational data - contracts, claims, supplier correspondence - into a usable signal, and building the systems that keep doing it. Working with a public sector team on fraud detection or predictive maintenance, with the rigour and traceability those clients need. Designing an agentic workflow that compresses a week of manual analyst work into hours, with guardrails the client can trust. Replacing a brittle Power Automate flow with something better - or building the right one because that's actually what the problem needs. What You'll Build Production LLM applications - RAG, retrieval pipelines, prompt-engineered workflows, with the evaluation work that makes them reliable. Multi-agent systems - tool use, orchestration, memory, and guardrails that keep autonomy useful. Classical ML in production - forecasting, classification, optimisation, because not every problem needs a transformer. Low-code and workflow automation - Power Automate, n8n, used deliberately when they're the right tool. AI harness tooling - Claude Code, Codex, and the broader AI development toolchain. Most consultancies make engineers pick a lane, we feel our hybrid approach is a better match for the problems clients bring us. Who You'll Work With You'll sit within our Engineering team and work day-to-day with Product & Consulting and client stakeholders. We're a genuinely curious, low-ego bunch who care about doing meaningful work. We keep that culture deliberate - internal guilds, lunch-and-learns, regular talks and events in the office, and hackathons where you'll build a career alongside peers from across the business. You Should Hit Apply If You've crossed the line from experimentation to production. You've shipped LLM-powered applications and lived with the consequences - edge cases, latency, prompt drift, keeping things working when context gets messy. You bring ML rigour to AI engineering. Evaluations, model quality, monitoring, drift detection. You don't just ship - you measure. You've designed RAG and agentic systems with intention. You understand chunking, retrieval quality, context management, and where these systems break under real conditions. You're comfortable across the modern AI toolchain. Claude Code, Codex, Power Automate, n8n. Pragmatic about choosing the right tool. Your code is production-quality. Clean, testable, version-controlled. You collaborate effectively with software engineers without needing translation. You treat client problems as your own. Commercially aware, comfortable with the "why," and you'd rather over own a difficult delivery than hide behind process. You communicate clearly. You can explain trade offs to non technical stakeholders and push back constructively when requirements don't make sense. Nice to have: experience in regulated environments (financial services, public sector); MLOps practice; pre sales or technical proposal experience; familiarity with responsible AI practice. Why QuantSpark Variety of work. You'll work across sectors but see engagements through - most engineers are on one or two engagements at a time. Engineering quality is taken seriously. Evaluations, monitoring, code review that catches things before they hit clients. Real investment in you. £6,000/year for training, upskilling and conferences - one of the most generous budgets in the market. EMI share options to share in the reward as we grow. Perks & Benefits Financial upside Up to 10% personal performance bonus. Company profit share, distributed equally to everyone annually. EMI share options for every team member, regardless of seniority. Pension up to 12% total contribution via Nest. Investing in your career Market leading £6,000 per year personal learning and development budget. Protected training days when not on live engagements. Tuition support for part-time Masters, ML/AI certifications, and professional qualifications. Transparent Growth tracks and opportunities. Health, taken seriously Full Vitality private healthcare, including in patient, GP, dental, optical, and advanced cancer cover. 8 talking therapies sessions per year. 24/7 EAP and a 12 month Headspace subscription. Up to 50% off Nuffield, Virgin Active, PureGym, and Active Rewards perks. Time to live a full life 33 days off, including 25 days annual leave plus 8 bank holidays. Buy or sell up to 5 days each year. Work from abroad for 4 weeks every year. Sabbatical up to 6 months after 3 years' service. Family-friendly, properly Enhanced maternity and paternity leave. 3 sessions of maternity coaching via The Maternity Coach. Shared parental leave and enhanced bereavement leave. Recognition and the everyday Quarterly team socials. Peer-nominated awards with vouchers. Scaling anniversary fund on every work anniversary. Cycle to Work scheme up to £2,500. Monday breakfasts, regular talks & events in the office, hackathons, and clubs. Equal Opportunities We're committed to building a diverse and inclusive team. Different perspectives, identities, and experiences make us stronger. All qualified applicants will be considered regardless of sex, sexual orientation, marital status, race, nationality, religion, disability, or age.
IT Support Analyst A fantastic opportunity has arisen for an IT Support Analyst to join our Cardiff based law firm on a permanent basis. IT Support Analyst Responsibilities and Duties: * For this role we are looking for an experienced IT Support Analyst who takes a customer first approach in all end user support interactions. * They will share and support the vision for service excellence and willingly identify opportunities to develop this vision further. * The IT Support Analyst will technically resolve incidents and fulfils service requests across all supported IT devices in accordance with agreed service levels. * Where Technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. * They will provide and identify key issues and risks, escalating promptly to line management team, attend and actively participates in all daily stand up and team meetings and drives quality to the fore during all aspects of work. IT Support Analyst Knowledge, Sills and Experience: * End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi * Accessing and configuring Firmware/BIOS to set standards * Operating System exposure - install/update/remediate (Microsoft Windows - all support versions) * End point software suites - install/update/remediate (Microsoft Office - all supported versions) * Mobile Device Management Enterprise experience - device enrol/un-enrol (Profile Push) Mobile Iron Mobile Platform * End point Enterprise management systems - device updates/software install (Microsoft SCCM, McAfee PGP, Bit locker) * End point Enterprise deployment technologies - device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT) IT Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
22/05/2026
Full time
IT Support Analyst A fantastic opportunity has arisen for an IT Support Analyst to join our Cardiff based law firm on a permanent basis. IT Support Analyst Responsibilities and Duties: * For this role we are looking for an experienced IT Support Analyst who takes a customer first approach in all end user support interactions. * They will share and support the vision for service excellence and willingly identify opportunities to develop this vision further. * The IT Support Analyst will technically resolve incidents and fulfils service requests across all supported IT devices in accordance with agreed service levels. * Where Technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. * They will provide and identify key issues and risks, escalating promptly to line management team, attend and actively participates in all daily stand up and team meetings and drives quality to the fore during all aspects of work. IT Support Analyst Knowledge, Sills and Experience: * End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi * Accessing and configuring Firmware/BIOS to set standards * Operating System exposure - install/update/remediate (Microsoft Windows - all support versions) * End point software suites - install/update/remediate (Microsoft Office - all supported versions) * Mobile Device Management Enterprise experience - device enrol/un-enrol (Profile Push) Mobile Iron Mobile Platform * End point Enterprise management systems - device updates/software install (Microsoft SCCM, McAfee PGP, Bit locker) * End point Enterprise deployment technologies - device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT) IT Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
South London and Maudsley NHS Foundation Trust EPR Specialist Data Migration Analyst The closing date is 26 May 2026 This post is being re-advertised; previous applicants need not apply. This is an exciting opportunity to contribute to a major digital initiative designed to transform the delivery of care at South London and Maudsley NHS Foundation Trust (SLaM). The Electronic Patient Record (EPR) Programme stands as one of the most ambitious change projects in the Trust's history. Its aim is to streamline staff workflows, enhance safety, and ultimately achieve improved outcomes for service users. Career Progression pathways and development opportunities: We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership. Main duties of the job The post holder will advise and lead on the mapping, migration, testing and validation of our clinical data, and the redesign of our reporting warehouse infrastructure. This includes understanding the Trust's data and reporting requirements, and drawing on previous experience of EPR migration within a mental health Trust to anticipate and mitigate potential issues throughout the migration Programme. To achieve this purpose the post holder will co-lead a team of developers and work with the EPR supplier to deliver a smooth migration and an effective reporting infrastructure. The team will be responsible for initial data mapping, data cleaning and consolidation, data migration using the supplier DM tool, and data testing and validation through trial loads, user acceptance testing and cutover. Their work will support the EPR Programme's milestones to deliver a timely migration and maintain clinical record integrity and continuity throughout the migration period. The post holder will be skilled in managing long term projects, work programmes and line management. As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance. About us This role is in the EPR PMO which sits under the Digital Services Directorate. The Directorate utilises technology and digital solutions to empower our staff to work effectively and to improve the care our service users receive. The Digital team are located across 3 main sites; Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants. St Pauls St Pauls is located within the Bromley area and is less than 10 minutes from the train stations (Bromley South, Bromley North and Shortlands) It is within walking distance from the beautiful green spaces of Bromley Park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants. Bethlem Royal Hospital is based in a beautiful setting in over 200 acres of green space in the London Borough of Bromley, South East London. The hospital has easy access to nearby main roads and have offers free parking. The site is within walking distance from of Eden Park and West Wickham overland stations. Note this position may close before the listed deadline if more than 50 applications are received. Interested candidates are encouraged to apply as soon as possible. Job responsibilities Key Responsibilities: Co lead a technical team to plan, design, and implement an EPR data migration. Lead on planning and documentation of testing and validation through trial load and UAT, and triage and resolve issues. Contribute to data quality monitoring and development of a data quality dashboard to monitor uptake and usage of the new EPR. Work with Informatics and Research partners to design a data warehouse based on the supplier data model, and with data modellers, report developers, testers and solutions architects to implement a fully functional data warehouse. Bring experience of working with a specialist mental health EPR supplier and anticipate likely issues and challenges with migration of mental health data; rapidly identify, quantify and escalates issues and risks, and maintain a full risk and issue register. Maintain a detailed workplan, with sight of milestones and dependencies on other workstreams to ensure all activities are planned, resourced and delivered to time. Participate in clinical safety hazard workshops to highlight potential impact of data quality and accessibility issues. Lead the creation and sharing of technical documentation, test reports, progress reports and other deliverables to embed the new EPR. Provide a high standard of communication to various stakeholders, including both Trust and supplier side. Keep up-to-date with the detailed knowledge of relevant NHS guidance, information strategy, compliance framework and policies. Demonstrate and evidence quality assurance processes. Conduct routine supervision and appraisals for all team members, providing opportunities for learning and self development. Perform line management duties. Line manage a team and recruit vacancies, which will often include specialist contractors, external advisors, and draw in the skills and resources present elsewhere in the organisation as required. Perform any ad hoc duties related to the above, commensurate with the banding of the post and current capacity. Team Leadership Line management and personal development responsibility for members of staff within the Data Migration team. Oversee the management of technical staff within the team. Develop, motivate, and manage staff, providing appropriate leadership, support, and managing day to day work assigned. Promote equality, diversity & inclusion. Direct, control and motivate staff to deliver an effective and efficient service. Conduct routine supervision and appraisals, ensuring these are aligned to the emerging needs of both Informatics and Digital Services strategies. Recruit technical staff for the team, which will often include specialist contractors, external advisors, and draw in the skills and resources present elsewhere in the organisation as required. Person Specification Qualifications Educated to degree level in a technical subject, or equivalent relevant postgraduate experience and proven technical history. Evidence of continual professional / managerial development. Higher postgraduate education in a relevant subject. Relevant professional qualifications and / or membership of a professional body. Experience Extensive experience in developing and managing data flows in Microsoft SQL Server (SSIS / T SQL) or Microsoft Azure to meet the business needs of the organisation. Previous experience of data migration activities in a healthcare environment. Experience of developing data pipelines using Microsoft Azure Data Factory. Specialist knowledge and awareness of data mapping and verification processes. Knowledge and Skills Highly developed specialist reporting database knowledge underpinned by theory and experience. Knowledge of modern data migration and data quality techniques, acquired through equivalent experience or training. Risk management experience of both operational and programme risks. The facilitation of a stakeholder focused culture within a team. Excellent written, verbal and other media communications / presentation skills. Ability to lead a team and manage team workloads. Ability to provide training opportunities. A logical and sensible approach to problem solving. Ability to organise and prioritise your workload, and be able to work under pressure. Analyse and apply user information to problem solving. Ability to express complex issues, both orally and in writing, in an easily understood manner for a range of audiences. Negotiation, influencing and persuading skills. Pro active and self motivated in completing work to a high standard in conjunction with other staff. Excellent team skills and ability to work with members of own and other teams and departments at all levels of the organisation. Evidence of relevant professional training in data modelling. Prince 2, Agile or other Project Management methodologies. Use of ITIL in a work environment. Knowledge of mental health services. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. South London and Maudsley NHS Foundation Trust £72,921 to £83,362 a year per annum inclusive of HCAS
22/05/2026
Full time
South London and Maudsley NHS Foundation Trust EPR Specialist Data Migration Analyst The closing date is 26 May 2026 This post is being re-advertised; previous applicants need not apply. This is an exciting opportunity to contribute to a major digital initiative designed to transform the delivery of care at South London and Maudsley NHS Foundation Trust (SLaM). The Electronic Patient Record (EPR) Programme stands as one of the most ambitious change projects in the Trust's history. Its aim is to streamline staff workflows, enhance safety, and ultimately achieve improved outcomes for service users. Career Progression pathways and development opportunities: We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership. Main duties of the job The post holder will advise and lead on the mapping, migration, testing and validation of our clinical data, and the redesign of our reporting warehouse infrastructure. This includes understanding the Trust's data and reporting requirements, and drawing on previous experience of EPR migration within a mental health Trust to anticipate and mitigate potential issues throughout the migration Programme. To achieve this purpose the post holder will co-lead a team of developers and work with the EPR supplier to deliver a smooth migration and an effective reporting infrastructure. The team will be responsible for initial data mapping, data cleaning and consolidation, data migration using the supplier DM tool, and data testing and validation through trial loads, user acceptance testing and cutover. Their work will support the EPR Programme's milestones to deliver a timely migration and maintain clinical record integrity and continuity throughout the migration period. The post holder will be skilled in managing long term projects, work programmes and line management. As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance. About us This role is in the EPR PMO which sits under the Digital Services Directorate. The Directorate utilises technology and digital solutions to empower our staff to work effectively and to improve the care our service users receive. The Digital team are located across 3 main sites; Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants. St Pauls St Pauls is located within the Bromley area and is less than 10 minutes from the train stations (Bromley South, Bromley North and Shortlands) It is within walking distance from the beautiful green spaces of Bromley Park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants. Bethlem Royal Hospital is based in a beautiful setting in over 200 acres of green space in the London Borough of Bromley, South East London. The hospital has easy access to nearby main roads and have offers free parking. The site is within walking distance from of Eden Park and West Wickham overland stations. Note this position may close before the listed deadline if more than 50 applications are received. Interested candidates are encouraged to apply as soon as possible. Job responsibilities Key Responsibilities: Co lead a technical team to plan, design, and implement an EPR data migration. Lead on planning and documentation of testing and validation through trial load and UAT, and triage and resolve issues. Contribute to data quality monitoring and development of a data quality dashboard to monitor uptake and usage of the new EPR. Work with Informatics and Research partners to design a data warehouse based on the supplier data model, and with data modellers, report developers, testers and solutions architects to implement a fully functional data warehouse. Bring experience of working with a specialist mental health EPR supplier and anticipate likely issues and challenges with migration of mental health data; rapidly identify, quantify and escalates issues and risks, and maintain a full risk and issue register. Maintain a detailed workplan, with sight of milestones and dependencies on other workstreams to ensure all activities are planned, resourced and delivered to time. Participate in clinical safety hazard workshops to highlight potential impact of data quality and accessibility issues. Lead the creation and sharing of technical documentation, test reports, progress reports and other deliverables to embed the new EPR. Provide a high standard of communication to various stakeholders, including both Trust and supplier side. Keep up-to-date with the detailed knowledge of relevant NHS guidance, information strategy, compliance framework and policies. Demonstrate and evidence quality assurance processes. Conduct routine supervision and appraisals for all team members, providing opportunities for learning and self development. Perform line management duties. Line manage a team and recruit vacancies, which will often include specialist contractors, external advisors, and draw in the skills and resources present elsewhere in the organisation as required. Perform any ad hoc duties related to the above, commensurate with the banding of the post and current capacity. Team Leadership Line management and personal development responsibility for members of staff within the Data Migration team. Oversee the management of technical staff within the team. Develop, motivate, and manage staff, providing appropriate leadership, support, and managing day to day work assigned. Promote equality, diversity & inclusion. Direct, control and motivate staff to deliver an effective and efficient service. Conduct routine supervision and appraisals, ensuring these are aligned to the emerging needs of both Informatics and Digital Services strategies. Recruit technical staff for the team, which will often include specialist contractors, external advisors, and draw in the skills and resources present elsewhere in the organisation as required. Person Specification Qualifications Educated to degree level in a technical subject, or equivalent relevant postgraduate experience and proven technical history. Evidence of continual professional / managerial development. Higher postgraduate education in a relevant subject. Relevant professional qualifications and / or membership of a professional body. Experience Extensive experience in developing and managing data flows in Microsoft SQL Server (SSIS / T SQL) or Microsoft Azure to meet the business needs of the organisation. Previous experience of data migration activities in a healthcare environment. Experience of developing data pipelines using Microsoft Azure Data Factory. Specialist knowledge and awareness of data mapping and verification processes. Knowledge and Skills Highly developed specialist reporting database knowledge underpinned by theory and experience. Knowledge of modern data migration and data quality techniques, acquired through equivalent experience or training. Risk management experience of both operational and programme risks. The facilitation of a stakeholder focused culture within a team. Excellent written, verbal and other media communications / presentation skills. Ability to lead a team and manage team workloads. Ability to provide training opportunities. A logical and sensible approach to problem solving. Ability to organise and prioritise your workload, and be able to work under pressure. Analyse and apply user information to problem solving. Ability to express complex issues, both orally and in writing, in an easily understood manner for a range of audiences. Negotiation, influencing and persuading skills. Pro active and self motivated in completing work to a high standard in conjunction with other staff. Excellent team skills and ability to work with members of own and other teams and departments at all levels of the organisation. Evidence of relevant professional training in data modelling. Prince 2, Agile or other Project Management methodologies. Use of ITIL in a work environment. Knowledge of mental health services. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. South London and Maudsley NHS Foundation Trust £72,921 to £83,362 a year per annum inclusive of HCAS
Deputy Applications Manager - Willow The closing date is 01 June 2026 We have an exciting opportunity to join the Willow (Pharmacy) application teams as Deputy Applications Manager in the Information Technology Clinical Systems (ITCS) - Inpatient service. This is a unique opportunity to support the continued stabilisation and optimisation of our recently implemented Apollo Programme, which deployed a number of digital solutions across multiple sites and organisations powered by our Epic Electronic Health Record (EHR). The Willow (Pharmacy) team supports and maintains a portfolio of Epic and non Epic solutions and products that are essential to the smooth running of multiple busy, cutting edge, highly digitised pharmacy services across GSTT and KCH. Our recently launched LGT Connect programme will see Lewisham and Greenwich NHS Trust join our instance of Epic in April 2027, unifying the acute providers in South East London on a single enterprise EHR platform. We are seeking those who have a strong aptitude for digital systems and are natural born problem solvers. You will already hold accreditation in at least one Epic module (preferably Willow), or have equivalent enterprise EHR / EPMA configuration experience and be able to pass Epic's Sphinx assessment prior to interview (you will be contacted to complete this prior to interview if applicable). Equally as important to these skills will be your subject matter expertise of NHS pharmacy workflows and processes, experience in project management, and experience of line managing team members. Main duties of the job The Deputy Applications Manager (GSTT/KCH) role will unify policies, procedures, practices and skilled teams initially across Guy's and St Thomas' and King's College Hospital NHS Trusts. The role will also be involved in supporting Willow aspects of the LGT Connect program. As a Deputy Applications Manager for the Clinical Systems team the post holder has overall responsibility for the team who will configure the Epic modules and other software applications for the areas of care delivery within which their role is based. This will involve line management of an number of analysts, who you will support, coach and mentor to achieve the teams goals. Key duties will involve working closely with external stakeholders to review, design, configure, test and deploy workflows and clinical content within Epic. You will support end users with issues and problems, resolving their support tickets in a professional and timely fashion. There will be opportunities to work on specific optimisation projects, software upgrades and other potential expansion of the portfolio and platform. You must be able to juggle multiple, sometimes conflicting deadlines and maintain strong working relationships across the wider end user community as well as others within the programme team. About us Guy's and St Thomas' NHS Foundation Trust (GSTT) and King's College Hospital NHS Foundation Trust (KCH) are two of London's largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in south east London. The two Trusts share a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward looking and strategic approach, and significant investment in a new Electronic Health Record (EHR) which will catalyse a programme of work across both Trusts to transform the way technology and data is used across our services. We will increase the care that can be provided at home, build our focus on wellness and prevention, and engage patients as partners in their care. Job responsibilities The post holder will be responsible for: Supporting and coaching the analyst team to maintain their Epic Accreditation and develop their analytical skills. Managing, coordinating and leading the Willow/Pharmacy multi disciplinary configuration team ensuring a consistent approach to the configuration and integration between the modules and across the wider team. Leading complex build and configuration that requires more developed specialist skills and experience in Epic configuration. Managing, coordinating and leading a team of analysts to ensure the build is on time. Taking responsibility to ensure design integrity. Analyzing and suggesting ways to improve current workflows and working practices with clinical and operational leaders. Working with key stakeholders to analyze, negotiate and facilitate agreement for change to high impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary. Preparing for testing of the system to ensure it is safe, usable, secure and robust including the preparation of all test scripts. Testing the area, plus the integration across all modules to ensure care pathways are tested end to end. Supporting complex Epic software demonstrations and presenting information on the team's progress in a way that is easy for the audience to understand. The post holder will also be responsible for managing a selection of non Epic systems within their team, working with MDI, GSTT, KCH and ITCS technology teams; and overseeing the work of the Band 7 Analysts and Band 6 Support Analysts in this role. In particular it will involve: Participating in, and sometimes leading, regular process review, feedback and system development meetings both within the systems team and with external stakeholders. Helping to direct, and sometimes directing, careful planning for systems implementation and the roll out process. Person Specification Education/ Qualifications Degree level qualification or equivalent experience Accreditation in at least one Epic module Demonstrable capability and capacity for Electronic Health Record management at a senior level in a large, complex acute hospital environment, including staff management, financial management and change management. Project management qualifications: PRINCE2 Practitioner plus MSP Practitioner or Certificate in PPM; or APM Certificated Project Manager; or PMI Project (PMP) or PMI Programme Professional (PgMP) Previous Experience Extensive/proven experience of developing long term strategic plans which involves cross organisation impact using appropriate methodologies ideally Enterprise EHR software Experience of successful direct and matrix management of several staff from own and supplier departments or organisations, including appraisal, coaching and the application of related personnel policies Demonstrable experience of making significant judgements involving highly complex facts or situations requiring analysis and interpretation from a range of options Experience of delivering a workstream of activity within in a major programme framework Significant experience of managing a wide range of complex workforce issues and complex staff management issues For Willow - Be an active prescriber/SME for Pharmacy Current user of EPMA system For Willow - Registered with GPhC Skills/ Knowledge/ Ability Ability to make clear rational decisions, exercising independent judgement in a profession and competent manner. Ability to negotiate and influence others in a positive manner with the confidence to manage differing views in order to achieve change and improvement Effective leadership, interpersonal and communication skills with the ability to work closely and effectively with staff at all levels and disciplines both internally and externally Ability to present complex information to a range of audiences Knowledge of clinical or laboratory information systems Detailed understanding of the implications of data quality on clinical safety and governance Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
22/05/2026
Full time
Deputy Applications Manager - Willow The closing date is 01 June 2026 We have an exciting opportunity to join the Willow (Pharmacy) application teams as Deputy Applications Manager in the Information Technology Clinical Systems (ITCS) - Inpatient service. This is a unique opportunity to support the continued stabilisation and optimisation of our recently implemented Apollo Programme, which deployed a number of digital solutions across multiple sites and organisations powered by our Epic Electronic Health Record (EHR). The Willow (Pharmacy) team supports and maintains a portfolio of Epic and non Epic solutions and products that are essential to the smooth running of multiple busy, cutting edge, highly digitised pharmacy services across GSTT and KCH. Our recently launched LGT Connect programme will see Lewisham and Greenwich NHS Trust join our instance of Epic in April 2027, unifying the acute providers in South East London on a single enterprise EHR platform. We are seeking those who have a strong aptitude for digital systems and are natural born problem solvers. You will already hold accreditation in at least one Epic module (preferably Willow), or have equivalent enterprise EHR / EPMA configuration experience and be able to pass Epic's Sphinx assessment prior to interview (you will be contacted to complete this prior to interview if applicable). Equally as important to these skills will be your subject matter expertise of NHS pharmacy workflows and processes, experience in project management, and experience of line managing team members. Main duties of the job The Deputy Applications Manager (GSTT/KCH) role will unify policies, procedures, practices and skilled teams initially across Guy's and St Thomas' and King's College Hospital NHS Trusts. The role will also be involved in supporting Willow aspects of the LGT Connect program. As a Deputy Applications Manager for the Clinical Systems team the post holder has overall responsibility for the team who will configure the Epic modules and other software applications for the areas of care delivery within which their role is based. This will involve line management of an number of analysts, who you will support, coach and mentor to achieve the teams goals. Key duties will involve working closely with external stakeholders to review, design, configure, test and deploy workflows and clinical content within Epic. You will support end users with issues and problems, resolving their support tickets in a professional and timely fashion. There will be opportunities to work on specific optimisation projects, software upgrades and other potential expansion of the portfolio and platform. You must be able to juggle multiple, sometimes conflicting deadlines and maintain strong working relationships across the wider end user community as well as others within the programme team. About us Guy's and St Thomas' NHS Foundation Trust (GSTT) and King's College Hospital NHS Foundation Trust (KCH) are two of London's largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in south east London. The two Trusts share a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward looking and strategic approach, and significant investment in a new Electronic Health Record (EHR) which will catalyse a programme of work across both Trusts to transform the way technology and data is used across our services. We will increase the care that can be provided at home, build our focus on wellness and prevention, and engage patients as partners in their care. Job responsibilities The post holder will be responsible for: Supporting and coaching the analyst team to maintain their Epic Accreditation and develop their analytical skills. Managing, coordinating and leading the Willow/Pharmacy multi disciplinary configuration team ensuring a consistent approach to the configuration and integration between the modules and across the wider team. Leading complex build and configuration that requires more developed specialist skills and experience in Epic configuration. Managing, coordinating and leading a team of analysts to ensure the build is on time. Taking responsibility to ensure design integrity. Analyzing and suggesting ways to improve current workflows and working practices with clinical and operational leaders. Working with key stakeholders to analyze, negotiate and facilitate agreement for change to high impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary. Preparing for testing of the system to ensure it is safe, usable, secure and robust including the preparation of all test scripts. Testing the area, plus the integration across all modules to ensure care pathways are tested end to end. Supporting complex Epic software demonstrations and presenting information on the team's progress in a way that is easy for the audience to understand. The post holder will also be responsible for managing a selection of non Epic systems within their team, working with MDI, GSTT, KCH and ITCS technology teams; and overseeing the work of the Band 7 Analysts and Band 6 Support Analysts in this role. In particular it will involve: Participating in, and sometimes leading, regular process review, feedback and system development meetings both within the systems team and with external stakeholders. Helping to direct, and sometimes directing, careful planning for systems implementation and the roll out process. Person Specification Education/ Qualifications Degree level qualification or equivalent experience Accreditation in at least one Epic module Demonstrable capability and capacity for Electronic Health Record management at a senior level in a large, complex acute hospital environment, including staff management, financial management and change management. Project management qualifications: PRINCE2 Practitioner plus MSP Practitioner or Certificate in PPM; or APM Certificated Project Manager; or PMI Project (PMP) or PMI Programme Professional (PgMP) Previous Experience Extensive/proven experience of developing long term strategic plans which involves cross organisation impact using appropriate methodologies ideally Enterprise EHR software Experience of successful direct and matrix management of several staff from own and supplier departments or organisations, including appraisal, coaching and the application of related personnel policies Demonstrable experience of making significant judgements involving highly complex facts or situations requiring analysis and interpretation from a range of options Experience of delivering a workstream of activity within in a major programme framework Significant experience of managing a wide range of complex workforce issues and complex staff management issues For Willow - Be an active prescriber/SME for Pharmacy Current user of EPMA system For Willow - Registered with GPhC Skills/ Knowledge/ Ability Ability to make clear rational decisions, exercising independent judgement in a profession and competent manner. Ability to negotiate and influence others in a positive manner with the confidence to manage differing views in order to achieve change and improvement Effective leadership, interpersonal and communication skills with the ability to work closely and effectively with staff at all levels and disciplines both internally and externally Ability to present complex information to a range of audiences Knowledge of clinical or laboratory information systems Detailed understanding of the implications of data quality on clinical safety and governance Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Andy File Associates Limited is working as a Recruitment Business on behalf of our client for this temporary position. Job Title: DTS Project Manager Reporting to: DTS Programme Manager Daily rate: £177.26 12 month contract Role Purpose To lead the planning, execution, and oversight of technical projects, applying robust project management methodologies to ensure delivery within agreed timeframes, scope, and budget. By embedding governance, compliance, and change management, the role ensures digital initiatives deliver measurable benefits and contribute to our client's digital strategy and organisational priorities. Principal Accountabilities Manage delivery of key DTS projects, internally to DTS and across the wider organisation, applying recognised project management methods, coordinating resources, and working within the governance framework set by the PMO, to ensure projects are completed to agreed time, cost, and quality standards. Oversee the end-to-end project lifecycle, ensuring governance processes are followed, including securing necessary approvals and funding prior to project initiation. Develop comprehensive business cases and project documentation, clearly defining scope, objectives, success criteria, and stakeholder alignment. Create and maintain detailed project plans, enabling accurate tracking of milestones, dependencies, and deliverables, to ensure projects remain focused and achievable, thereby supporting business needs. Manage resource allocation effectively, ensuring project priorities are met and capacity is optimised across teams. Engage proactively with project teams and stakeholders, identifying, assessing, and managing risks and issues, ensuring compliance with governance frameworks where necessary and with timely escalation to governance boards where appropriate. Control project scope, schedule, and budget, managing change requests and ensuring alignment with agreed parameters. Provide accurate and timely reporting by preparing progress updates, assurance reports, and board papers, on project status, risks, and performance to stakeholders, senior managers, and governance bodies. Monitor and manage outputs from all project-related resources, ensuring deliverables meet agreed standards, timelines, and budget constraints. Collaborate with Business Analysts and technical teams to ensure all changes are thoroughly tested and validated prior to deployment into live environments. Foster strong relationships with stakeholders, customers, and suppliers to support successful project delivery and long term collaboration. Communicate effectively with customers, colleagues, and leadership on project progress, impacts, and outcomes. Ensure smooth transition of projects into operational services, minimising disruption and ensuring all documentation, training, and approvals are in place. Ensure compliance with their standards, including data protection, security, and quality assurance throughout the project lifecycle. Lead, support, and develop assigned project staff by setting clear objectives, providing feedback, and managing performance, to build capability and engagement within the team, thereby ensuring projects are delivered effectively and staff are supported in their development. Undertake any other duties commensurate with the role as required, by adapting to business needs and supporting colleagues across the department, to provide resilience and flexibility. Knowledge required for this role covering qualifications, experience, and skills Essential: Educated to A-level standard in a relevant subject or equivalent (including GSCE English & Maths A-C, or equivalent). Hold a qualification in Project Management (Prince2 or similar) or have relevant experience and be willing to undertake formal project management training. Extensive IT sector knowledge. Understanding of the implications of legislation affecting IT use, including the Data Protection Act / GDPR, accessibility, Computer Misuse Act and appropriate health and safety legislation. Previous proven experience in managing IT projects to successful completion in a complex business environment. Previous experience of successfully engaging with multiple stakeholders across key business areas. Experience in managing multiple projects at the same time effectively. A confident communicator, both verbally and in writing, possessing strong influencing and negation skills with demonstratable experience in leading teams or functions through change. Organisational and time management skills with the ability to work under pressure, prioritising workloads to meet deadlines. Self-motivated and able to use own initiative to complete tasks under minimal supervision. The ability to understand complexity and give accurate, concise advice to decision-makers and colleagues. Proficient in using Microsoft Project, Microsoft Project Web App, and Microsoft Office applications. Literacy skills - Builds and understands the story/rationale within documents. Desirable: Experience in all stages of project management, including the development, implementation and use of all the necessary controls and processes to minimise delays, additional costs or reduced delivery against the project plan and business case to ensure successful delivery. ITIL Service Management Qualification. Experience in managing and leading staff.
22/05/2026
Full time
Andy File Associates Limited is working as a Recruitment Business on behalf of our client for this temporary position. Job Title: DTS Project Manager Reporting to: DTS Programme Manager Daily rate: £177.26 12 month contract Role Purpose To lead the planning, execution, and oversight of technical projects, applying robust project management methodologies to ensure delivery within agreed timeframes, scope, and budget. By embedding governance, compliance, and change management, the role ensures digital initiatives deliver measurable benefits and contribute to our client's digital strategy and organisational priorities. Principal Accountabilities Manage delivery of key DTS projects, internally to DTS and across the wider organisation, applying recognised project management methods, coordinating resources, and working within the governance framework set by the PMO, to ensure projects are completed to agreed time, cost, and quality standards. Oversee the end-to-end project lifecycle, ensuring governance processes are followed, including securing necessary approvals and funding prior to project initiation. Develop comprehensive business cases and project documentation, clearly defining scope, objectives, success criteria, and stakeholder alignment. Create and maintain detailed project plans, enabling accurate tracking of milestones, dependencies, and deliverables, to ensure projects remain focused and achievable, thereby supporting business needs. Manage resource allocation effectively, ensuring project priorities are met and capacity is optimised across teams. Engage proactively with project teams and stakeholders, identifying, assessing, and managing risks and issues, ensuring compliance with governance frameworks where necessary and with timely escalation to governance boards where appropriate. Control project scope, schedule, and budget, managing change requests and ensuring alignment with agreed parameters. Provide accurate and timely reporting by preparing progress updates, assurance reports, and board papers, on project status, risks, and performance to stakeholders, senior managers, and governance bodies. Monitor and manage outputs from all project-related resources, ensuring deliverables meet agreed standards, timelines, and budget constraints. Collaborate with Business Analysts and technical teams to ensure all changes are thoroughly tested and validated prior to deployment into live environments. Foster strong relationships with stakeholders, customers, and suppliers to support successful project delivery and long term collaboration. Communicate effectively with customers, colleagues, and leadership on project progress, impacts, and outcomes. Ensure smooth transition of projects into operational services, minimising disruption and ensuring all documentation, training, and approvals are in place. Ensure compliance with their standards, including data protection, security, and quality assurance throughout the project lifecycle. Lead, support, and develop assigned project staff by setting clear objectives, providing feedback, and managing performance, to build capability and engagement within the team, thereby ensuring projects are delivered effectively and staff are supported in their development. Undertake any other duties commensurate with the role as required, by adapting to business needs and supporting colleagues across the department, to provide resilience and flexibility. Knowledge required for this role covering qualifications, experience, and skills Essential: Educated to A-level standard in a relevant subject or equivalent (including GSCE English & Maths A-C, or equivalent). Hold a qualification in Project Management (Prince2 or similar) or have relevant experience and be willing to undertake formal project management training. Extensive IT sector knowledge. Understanding of the implications of legislation affecting IT use, including the Data Protection Act / GDPR, accessibility, Computer Misuse Act and appropriate health and safety legislation. Previous proven experience in managing IT projects to successful completion in a complex business environment. Previous experience of successfully engaging with multiple stakeholders across key business areas. Experience in managing multiple projects at the same time effectively. A confident communicator, both verbally and in writing, possessing strong influencing and negation skills with demonstratable experience in leading teams or functions through change. Organisational and time management skills with the ability to work under pressure, prioritising workloads to meet deadlines. Self-motivated and able to use own initiative to complete tasks under minimal supervision. The ability to understand complexity and give accurate, concise advice to decision-makers and colleagues. Proficient in using Microsoft Project, Microsoft Project Web App, and Microsoft Office applications. Literacy skills - Builds and understands the story/rationale within documents. Desirable: Experience in all stages of project management, including the development, implementation and use of all the necessary controls and processes to minimise delays, additional costs or reduced delivery against the project plan and business case to ensure successful delivery. ITIL Service Management Qualification. Experience in managing and leading staff.
Experience (In Years) 3-6 Job Location Manchester, United Kindgom Job Description EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visit . Role Title: Team Manager Location: Manchester, United Kingdom Employment Type: Permanent Contact Centre Operating Hours:8am-8pm 7/365 days per year. Shiftwork applies. Help Power a Smarter, Greener Future Join a nationwide mission to transform the way energy is delivered and consumed. This role plays a vital part in supporting the UK's smart metering programme, helping connect homes and businesses to a secure network for digital smart meters. Smarter, connected homes are key to improving energy efficiency and accelerating Britain's transition to a low-carbon economy. As a valued member of our Service Centre team, you will work closely with energy suppliers and distribution network operators, ensuring smart metering processes run smoothly and efficiently. Your contribution will directly support the delivery of high-quality service and help shape a cleaner, more sustainable future for everyone. Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring progress, providing constructive feedback, and fostering a positive and collaborative working environment. With excellent people skills and a performance-driven mindset, the Team Manager will drive continuous improvement, maintain high levels of team morale, and ensure business objectives are consistently met. The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks, and the ability to analyse complex technical information to support decision making. They must thrive under pressure, demonstrate excellent problem solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. As part of your duties, you will be responsible for: Leading and motivating a team of Service Desk Analysts, who play a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution-either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). Regularly coaching and mentoring team members in line with personal development plans, focusing on both technical skills and soft skills to enhance service delivery. Developing Service Desk Analysts' skillsets to expand team capabilities and provide opportunities for career growth. Ensuring Service Desk Analysts meet their objectives and fulfil the responsibilities of their roles effectively and consistently. Undertaking HR activities such as 1-2-1 meetings, appraisals, disciplinaries, and return-to-work interviews in line with company policies. Handling formal escalations from the Service Centre, service providers, and service users, ensuring timely and satisfactory resolution. Qualifications and experience we consider to be essential for the role: Proven experience in a Service Desk or Customer Service environment. Previous supervisory or management experience, including the direct line management of team members. Strong stakeholder engagement skills, with the ability to communicate and build relationships at all organisational levels. Demonstrated ability to lead, influence, and develop both self and others, acting as a coach to guide and support team growth. Proven training skills to develop both individual and team performance. Excellent analytical, critical thinking, and problem solving skills, with a track record of driving continuous service improvements. Ability to convey complex information clearly and adapt communication style to suit the audience. Knowledge of the regulatory environment and GDPR, ensuring compliance in all processes and interactions. Strong organisational and time management skills, with the ability to prioritise effectively for both self and team. Adaptability and openness to change, with a willingness to embrace new ways of working in a fast changing industry. Confidence in acting promptly and decisively when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering / Energy Industry Knowledge - Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email Based Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non IT Specialist) - Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management - Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience - Background in utilities, telecommunications, or other compliance driven sectors with high service standards. Customer Centric Mindset - Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). To be considered for this role, you must already be eligible to work in the United Kingdom.
21/05/2026
Full time
Experience (In Years) 3-6 Job Location Manchester, United Kindgom Job Description EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visit . Role Title: Team Manager Location: Manchester, United Kingdom Employment Type: Permanent Contact Centre Operating Hours:8am-8pm 7/365 days per year. Shiftwork applies. Help Power a Smarter, Greener Future Join a nationwide mission to transform the way energy is delivered and consumed. This role plays a vital part in supporting the UK's smart metering programme, helping connect homes and businesses to a secure network for digital smart meters. Smarter, connected homes are key to improving energy efficiency and accelerating Britain's transition to a low-carbon economy. As a valued member of our Service Centre team, you will work closely with energy suppliers and distribution network operators, ensuring smart metering processes run smoothly and efficiently. Your contribution will directly support the delivery of high-quality service and help shape a cleaner, more sustainable future for everyone. Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring progress, providing constructive feedback, and fostering a positive and collaborative working environment. With excellent people skills and a performance-driven mindset, the Team Manager will drive continuous improvement, maintain high levels of team morale, and ensure business objectives are consistently met. The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks, and the ability to analyse complex technical information to support decision making. They must thrive under pressure, demonstrate excellent problem solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. As part of your duties, you will be responsible for: Leading and motivating a team of Service Desk Analysts, who play a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution-either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). Regularly coaching and mentoring team members in line with personal development plans, focusing on both technical skills and soft skills to enhance service delivery. Developing Service Desk Analysts' skillsets to expand team capabilities and provide opportunities for career growth. Ensuring Service Desk Analysts meet their objectives and fulfil the responsibilities of their roles effectively and consistently. Undertaking HR activities such as 1-2-1 meetings, appraisals, disciplinaries, and return-to-work interviews in line with company policies. Handling formal escalations from the Service Centre, service providers, and service users, ensuring timely and satisfactory resolution. Qualifications and experience we consider to be essential for the role: Proven experience in a Service Desk or Customer Service environment. Previous supervisory or management experience, including the direct line management of team members. Strong stakeholder engagement skills, with the ability to communicate and build relationships at all organisational levels. Demonstrated ability to lead, influence, and develop both self and others, acting as a coach to guide and support team growth. Proven training skills to develop both individual and team performance. Excellent analytical, critical thinking, and problem solving skills, with a track record of driving continuous service improvements. Ability to convey complex information clearly and adapt communication style to suit the audience. Knowledge of the regulatory environment and GDPR, ensuring compliance in all processes and interactions. Strong organisational and time management skills, with the ability to prioritise effectively for both self and team. Adaptability and openness to change, with a willingness to embrace new ways of working in a fast changing industry. Confidence in acting promptly and decisively when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering / Energy Industry Knowledge - Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email Based Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non IT Specialist) - Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management - Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience - Background in utilities, telecommunications, or other compliance driven sectors with high service standards. Customer Centric Mindset - Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). To be considered for this role, you must already be eligible to work in the United Kingdom.
Lead Business Analyst - Data We are looking for a Lead Business Analyst - Data to join the IT team at Yorkshire Water and help us provide the best service to our customers. Location & Working Arrangements West Yorkshire / Hybrid Working (1-2 days in the office a week) - this role will initially be based in Bradford but our office will move to Leeds Valley Park in summer 2026, so you'll be based there in the future. Work type: Permanent. 37 hours per week, Monday - Friday. What we do We make sure over 5.4 million people living in the region and the millions of tourists who visit each year rely on our services, ensuring clean and safe drinking water and proper wastewater management. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region and play a key role in the region's health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers mean that this is an exciting time to discover opportunities within the water industry. The IT function is a key part of how we plan to meet the changing expectations of customers and regulators. Yorkshire Water is investing heavily in technology to improve resource management and customer service. The Lead Business Analyst will play a key role in driving business change and developing technical and data expertise. Where you fit in As our Lead Business Analyst - Data, you will: Lead and develop a team of up to 10 Business Analysts, offering clear support and guidance. Lead scoping, requirements gathering, and prioritisation for high impact, strategic initiatives. Facilitate business change by translating requirements into actionable specifications for IT and operational solutions. Influence senior leadership to embrace process and organisational transformation. Build deep expertise in business processes and operating models to identify opportunities for sustainable improvement. Secure stakeholder and customer sign off for change and IT related requirements. Demonstrate strong commercial awareness and strategic thinking. Collaborate with stakeholders to develop and deliver implementation plans across systems, processes, and behaviours. Select and apply the most effective business analysis tools, techniques, and methodologies (including predictive and agile approaches). Play a key role in shaping the requirements and design of our Strategic Data Platform and associated solutions. Define and maintain organisational standards for requirements management. Use industry recognised techniques to elicit business needs and resolve conflicting requirements. Ensure IT solutions deliver maximum value and align with business goals. Champion innovation and communicate the value of IT across the organisation. Contribute to IT contingency and security planning in line with business continuity. Build and maintain strong relationships with external partners to influence strategic roadmaps and ensure value for money. Uphold professional standards and corporate values, continuously improving technical solutions. Drive governance and secure business commitment through formal requirements sign off. Define service level agreement specifications where appropriate. Provide post implementation support to ensure benefits are realised and sustained. Maintain high standards of knowledge and capability within the Business Analysis Centre of Excellence. Lead and inspire the Business Analysis Community of Practice. What skills & qualifications you will need Build and maintain influential relationships with internal and external stakeholders, including senior management, suppliers, and partners. Demonstrate a curious and questioning mindset, always seeking deeper understanding. Show a strong commitment to learning, personal growth (for self and others), and continuous improvement. Communicate effectively with excellent interpersonal, written, and verbal skills. Highly motivated and self sufficient, with a clear sense of purpose and a proactive approach to responsibility and ownership. Capable of independently managing issues and projects on behalf of the leadership team. Make decisions that contribute to organisational goals and impact financial performance. Influence others effectively to drive activity completion and outcomes. Possess strong organisational and personal time management skills. Embody a customer first mindset and consistently deliver high quality service. Holds a broad understanding of business operations alongside deep specialist expertise; handles complex tasks involving technical, financial, and quality dimensions. Apply advanced problem solving skills to identify root causes and recurring patterns. Proven experience delivering successful projects across both strategic and tactical data solutions. Experience in scoping and defining requirements for new data products. Additional information Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can) to help you make the best of both your work and home life. If you've got experience in Business Analysis and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. If successful for the role, you will be required to undergo pre employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Closing date The closing date for this role is the 2nd June 2026.
21/05/2026
Full time
Lead Business Analyst - Data We are looking for a Lead Business Analyst - Data to join the IT team at Yorkshire Water and help us provide the best service to our customers. Location & Working Arrangements West Yorkshire / Hybrid Working (1-2 days in the office a week) - this role will initially be based in Bradford but our office will move to Leeds Valley Park in summer 2026, so you'll be based there in the future. Work type: Permanent. 37 hours per week, Monday - Friday. What we do We make sure over 5.4 million people living in the region and the millions of tourists who visit each year rely on our services, ensuring clean and safe drinking water and proper wastewater management. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region and play a key role in the region's health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers mean that this is an exciting time to discover opportunities within the water industry. The IT function is a key part of how we plan to meet the changing expectations of customers and regulators. Yorkshire Water is investing heavily in technology to improve resource management and customer service. The Lead Business Analyst will play a key role in driving business change and developing technical and data expertise. Where you fit in As our Lead Business Analyst - Data, you will: Lead and develop a team of up to 10 Business Analysts, offering clear support and guidance. Lead scoping, requirements gathering, and prioritisation for high impact, strategic initiatives. Facilitate business change by translating requirements into actionable specifications for IT and operational solutions. Influence senior leadership to embrace process and organisational transformation. Build deep expertise in business processes and operating models to identify opportunities for sustainable improvement. Secure stakeholder and customer sign off for change and IT related requirements. Demonstrate strong commercial awareness and strategic thinking. Collaborate with stakeholders to develop and deliver implementation plans across systems, processes, and behaviours. Select and apply the most effective business analysis tools, techniques, and methodologies (including predictive and agile approaches). Play a key role in shaping the requirements and design of our Strategic Data Platform and associated solutions. Define and maintain organisational standards for requirements management. Use industry recognised techniques to elicit business needs and resolve conflicting requirements. Ensure IT solutions deliver maximum value and align with business goals. Champion innovation and communicate the value of IT across the organisation. Contribute to IT contingency and security planning in line with business continuity. Build and maintain strong relationships with external partners to influence strategic roadmaps and ensure value for money. Uphold professional standards and corporate values, continuously improving technical solutions. Drive governance and secure business commitment through formal requirements sign off. Define service level agreement specifications where appropriate. Provide post implementation support to ensure benefits are realised and sustained. Maintain high standards of knowledge and capability within the Business Analysis Centre of Excellence. Lead and inspire the Business Analysis Community of Practice. What skills & qualifications you will need Build and maintain influential relationships with internal and external stakeholders, including senior management, suppliers, and partners. Demonstrate a curious and questioning mindset, always seeking deeper understanding. Show a strong commitment to learning, personal growth (for self and others), and continuous improvement. Communicate effectively with excellent interpersonal, written, and verbal skills. Highly motivated and self sufficient, with a clear sense of purpose and a proactive approach to responsibility and ownership. Capable of independently managing issues and projects on behalf of the leadership team. Make decisions that contribute to organisational goals and impact financial performance. Influence others effectively to drive activity completion and outcomes. Possess strong organisational and personal time management skills. Embody a customer first mindset and consistently deliver high quality service. Holds a broad understanding of business operations alongside deep specialist expertise; handles complex tasks involving technical, financial, and quality dimensions. Apply advanced problem solving skills to identify root causes and recurring patterns. Proven experience delivering successful projects across both strategic and tactical data solutions. Experience in scoping and defining requirements for new data products. Additional information Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can) to help you make the best of both your work and home life. If you've got experience in Business Analysis and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. If successful for the role, you will be required to undergo pre employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Closing date The closing date for this role is the 2nd June 2026.
Role Details Lead Data Analyst Job Details JOB BAND: E CONTRACT TYPE: Permanent, Full-time LOCATION: London, TVC DEPARTMENT: CRM Data & Insights PROPOSED SALARY RANGE: £60,000-£80,000 (plus London Weighting Allowance £5,441 and 15% bonus OTE) Purpose of the Role Lead a team delivering reporting and insights for BBC Studios' Digital portfolio, supporting both content development and advertising sales across a 90+ social media presence. Key Responsibilities Leverage insights from digital data analysis and consumer & audience research to contribute to the BBC Studios social media strategy. Support development of digital advertising business through analysis and interpretation of current performance, identifying levers to commercial performance and advising on content analysis to aid performance and commissioning. Work with global advertising and content sales teams to develop a demand led sales and commissioning strategy. Support sales teams during pitches and negotiations, combining online/social media data insights with offline audience/consumer insights. Manage data across multiple social media platforms including YouTube, Facebook, Instagram, X, TikTok, and Snapchat, turning data into actionable information for the business. Lead and manage a team of 4-5 data analysts, providing direction, support, and guidance to ensure high quality, impactful work. Develop and maintain internal reporting frameworks to track KPIs, monitor performance, and identify improvement areas. Champion effective and focused digital metrics throughout the business. Stay up to date with industry trends and best practices. Represent the BBC at industry forums or committees. Requirements Essential: Knowledge and experience of digital/social media, particularly YouTube, Facebook, and TikTok. Experience in pitching and selling. Experience in line management and leading a team of data analysts. Knowledge of the media landscape and the role of data and analytics. Data driven experience using Excel and PowerPoint. Experience using Python, SQL, and data visualisation tools such as Tableau. Experience managing short term tactical projects as well as larger strategic pieces, including scoping and building roadmaps. Experience managing suppliers and partners to deliver clear outcomes. Desired but not required: A good understanding of BBC Studios and how the Digital team contributes to its commercial success. Benefits Flexible working arrangements. Paid annual leave of 26 days plus bank holidays, with the option to buy an additional 5 days. Defined pension scheme (up to 10% employer contributions). Health and wellbeing support including remote GP access and life assurance. Commitment to sustainability and net zero initiatives. Career development opportunities within a values led culture. EEO Statement We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief.
21/05/2026
Full time
Role Details Lead Data Analyst Job Details JOB BAND: E CONTRACT TYPE: Permanent, Full-time LOCATION: London, TVC DEPARTMENT: CRM Data & Insights PROPOSED SALARY RANGE: £60,000-£80,000 (plus London Weighting Allowance £5,441 and 15% bonus OTE) Purpose of the Role Lead a team delivering reporting and insights for BBC Studios' Digital portfolio, supporting both content development and advertising sales across a 90+ social media presence. Key Responsibilities Leverage insights from digital data analysis and consumer & audience research to contribute to the BBC Studios social media strategy. Support development of digital advertising business through analysis and interpretation of current performance, identifying levers to commercial performance and advising on content analysis to aid performance and commissioning. Work with global advertising and content sales teams to develop a demand led sales and commissioning strategy. Support sales teams during pitches and negotiations, combining online/social media data insights with offline audience/consumer insights. Manage data across multiple social media platforms including YouTube, Facebook, Instagram, X, TikTok, and Snapchat, turning data into actionable information for the business. Lead and manage a team of 4-5 data analysts, providing direction, support, and guidance to ensure high quality, impactful work. Develop and maintain internal reporting frameworks to track KPIs, monitor performance, and identify improvement areas. Champion effective and focused digital metrics throughout the business. Stay up to date with industry trends and best practices. Represent the BBC at industry forums or committees. Requirements Essential: Knowledge and experience of digital/social media, particularly YouTube, Facebook, and TikTok. Experience in pitching and selling. Experience in line management and leading a team of data analysts. Knowledge of the media landscape and the role of data and analytics. Data driven experience using Excel and PowerPoint. Experience using Python, SQL, and data visualisation tools such as Tableau. Experience managing short term tactical projects as well as larger strategic pieces, including scoping and building roadmaps. Experience managing suppliers and partners to deliver clear outcomes. Desired but not required: A good understanding of BBC Studios and how the Digital team contributes to its commercial success. Benefits Flexible working arrangements. Paid annual leave of 26 days plus bank holidays, with the option to buy an additional 5 days. Defined pension scheme (up to 10% employer contributions). Health and wellbeing support including remote GP access and life assurance. Commitment to sustainability and net zero initiatives. Career development opportunities within a values led culture. EEO Statement We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief.
About the Role You'll act as the central coordination and risk authority for vulnerability activity-working closely with engineering and platform teams who remain accountable for remediation delivery. This role needs a strong technical foundation and the ability to build, lead and develop a vulnerability management team, setting clear ways of working, coaching capability and scaling our coverage and reporting as we grow. What you will be doing. Own and continuously improve the end-to-end vulnerability management lifecycle across legacy, cloud, containerised and third party environments. Operate and coordinate the Security Penetration Testing Framework, ensuring a consistent risk led approach to scope, frequency, execution, retesting and closure. Triage, prioritise and track vulnerabilities and pen test findings-ensuring clear ownership, progress visibility and timely escalation of unmanaged risk. Govern risk acceptance/exceptions, compensating controls and evidence for audit and regulatory scrutiny. Own reporting (risk posture, trends, coverage, performance) for senior stakeholders and governance forums. Drive improvements in tooling, data quality, asset coverage and testing scope-working with suppliers and internal teams. Establish a sustainable vulnerability management team (hiring, onboarding, performance, coaching) Essential Skills and Experience Strong experience coordinating vulnerability management and security penetration testing in complex enterprise environments. Demonstrable technical background (e.g., application/infrastructure security, cloud security, vulnerability assessment and remediation validation) with the capability to hire, lead and develop a high performing vulnerability management team. Solid understanding of penetration testing methodologies and assurance expectations across applications, infrastructure, cloud and externally exposed services. Ability to apply risk based judgement beyond severity scoring (exploitability, exposure and business context). Experience governing penetration testing (scope definition, prioritisation, retesting and remediation assurance). Proven track record working with engineering teams where remediation ownership sits outside of security. Confident stakeholder management-able to translate technical findings into clear business risk narratives. High standards for reporting, documentation and audit readiness. Desirable Skills and Experience Experience aligning vulnerability governance to ISO 27001 and/or NIST. Hands on experience configuring and operating industry standard vulnerability testing tooling. Exposure to cloud native and legacy environments. Experience mentoring analysts or leading capability uplift. Understanding of secure SDLC and modern engineering delivery models. Some of our benefits Flexible, hybrid working model Inclusive culture and environment, check out our Glassdoor reviews £1000 flexible benefits allowance to suit your needs 30 days holiday + bank holidays Udemy learning access Bonus potential (performance and business related) Up to 25% discount on Very.co.uk Matched pension up to 6% More benefits can be found on our career site Diversity, inclusion and equal opportunities We're building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don't discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via . We'll be happy to support you. We're proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks-including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very)-that are helping us make Very an even more inclusive place to work.
21/05/2026
Full time
About the Role You'll act as the central coordination and risk authority for vulnerability activity-working closely with engineering and platform teams who remain accountable for remediation delivery. This role needs a strong technical foundation and the ability to build, lead and develop a vulnerability management team, setting clear ways of working, coaching capability and scaling our coverage and reporting as we grow. What you will be doing. Own and continuously improve the end-to-end vulnerability management lifecycle across legacy, cloud, containerised and third party environments. Operate and coordinate the Security Penetration Testing Framework, ensuring a consistent risk led approach to scope, frequency, execution, retesting and closure. Triage, prioritise and track vulnerabilities and pen test findings-ensuring clear ownership, progress visibility and timely escalation of unmanaged risk. Govern risk acceptance/exceptions, compensating controls and evidence for audit and regulatory scrutiny. Own reporting (risk posture, trends, coverage, performance) for senior stakeholders and governance forums. Drive improvements in tooling, data quality, asset coverage and testing scope-working with suppliers and internal teams. Establish a sustainable vulnerability management team (hiring, onboarding, performance, coaching) Essential Skills and Experience Strong experience coordinating vulnerability management and security penetration testing in complex enterprise environments. Demonstrable technical background (e.g., application/infrastructure security, cloud security, vulnerability assessment and remediation validation) with the capability to hire, lead and develop a high performing vulnerability management team. Solid understanding of penetration testing methodologies and assurance expectations across applications, infrastructure, cloud and externally exposed services. Ability to apply risk based judgement beyond severity scoring (exploitability, exposure and business context). Experience governing penetration testing (scope definition, prioritisation, retesting and remediation assurance). Proven track record working with engineering teams where remediation ownership sits outside of security. Confident stakeholder management-able to translate technical findings into clear business risk narratives. High standards for reporting, documentation and audit readiness. Desirable Skills and Experience Experience aligning vulnerability governance to ISO 27001 and/or NIST. Hands on experience configuring and operating industry standard vulnerability testing tooling. Exposure to cloud native and legacy environments. Experience mentoring analysts or leading capability uplift. Understanding of secure SDLC and modern engineering delivery models. Some of our benefits Flexible, hybrid working model Inclusive culture and environment, check out our Glassdoor reviews £1000 flexible benefits allowance to suit your needs 30 days holiday + bank holidays Udemy learning access Bonus potential (performance and business related) Up to 25% discount on Very.co.uk Matched pension up to 6% More benefits can be found on our career site Diversity, inclusion and equal opportunities We're building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don't discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via . We'll be happy to support you. We're proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks-including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very)-that are helping us make Very an even more inclusive place to work.
Senior Solutions Architect Location: London Hybrid: 2 days per week onsite Rate: £650 per day Contract: Initial 6 months IR35: Inside IR35 About the Role A London Council is seeking an experienced Senior Solutions Architect to lead the design and delivery of secure, scalable and cloud first technology solutions across a major digital transformation programme. This is a senior level technical leadership role, responsible for shaping enterprise architecture, defining solution strategies and ensuring technology solutions align with organisational standards, security frameworks and modern digital delivery practices. You will work closely with Digital Services, project delivery teams, suppliers and senior stakeholders to deliver complex cross platform solutions across cloud, infrastructure, integration and Microsoft technologies. Key Responsibilities Lead the architecture and design of enterprise scale digital and cloud solutions Define solution architectures aligned to enterprise architecture principles and GDS standards Design secure and scalable Azure based environments across hybrid cloud infrastructures Deliver cloud first strategies across infrastructure, applications, integrations and identity management Work across full solution lifecycle from discovery through to implementation and support Design and implement Azure networking solutions including VNets, VPNs, ExpressRoute and network security Support application modernisation, API integration and cloud native service delivery Design and manage secure integration solutions using API Management, Service Bus and Event Grid Implement governance, RBAC, Azure AD, Conditional Access and security best practices Ensure solutions align with GDPR, ISO27001, Cyber Essentials and NIST frameworks Drive automation and CI/CD practices using Azure DevOps and GitHub Actions Produce high quality architecture documentation, technical specifications and solution diagrams Work collaboratively with developers, infrastructure teams, analysts and third party suppliers Provide technical leadership and mentoring to project teams and junior architects Support cost optimisation, monitoring and operational governance across Azure estates Required Experience Proven experience working as a Solutions Architect, Enterprise Architect or Technical Architect within large scale environments Strong experience designing enterprise and cloud solutions within Microsoft Azure Experience delivering solutions across hybrid cloud and on premises environments Strong understanding of Microsoft 365 technologies including Teams, SharePoint and Exchange Online Experience with Azure App Services, Azure Functions, Logic Apps and Azure SQL Knowledge of cloud native architectures, microservices and API led integration Experience implementing CI/CD pipelines using Azure DevOps or GitHub Actions Strong understanding of networking, security and Zero Trust principles Experience with Azure Monitor, Log Analytics, Application Insights and Security Centre Strong understanding of Azure AD, RBAC, Key Vault and identity management Experience working within agile delivery environments Excellent stakeholder engagement and communication skills Public sector or local government experience would be highly desirable Desirable Experience working within GDS aligned environments Knowledge of containerisation and Kubernetes Relevant Microsoft Azure certifications Experience working on large scale digital transformation programmes Rates depend on experience and client requirements
20/05/2026
Contractor
Senior Solutions Architect Location: London Hybrid: 2 days per week onsite Rate: £650 per day Contract: Initial 6 months IR35: Inside IR35 About the Role A London Council is seeking an experienced Senior Solutions Architect to lead the design and delivery of secure, scalable and cloud first technology solutions across a major digital transformation programme. This is a senior level technical leadership role, responsible for shaping enterprise architecture, defining solution strategies and ensuring technology solutions align with organisational standards, security frameworks and modern digital delivery practices. You will work closely with Digital Services, project delivery teams, suppliers and senior stakeholders to deliver complex cross platform solutions across cloud, infrastructure, integration and Microsoft technologies. Key Responsibilities Lead the architecture and design of enterprise scale digital and cloud solutions Define solution architectures aligned to enterprise architecture principles and GDS standards Design secure and scalable Azure based environments across hybrid cloud infrastructures Deliver cloud first strategies across infrastructure, applications, integrations and identity management Work across full solution lifecycle from discovery through to implementation and support Design and implement Azure networking solutions including VNets, VPNs, ExpressRoute and network security Support application modernisation, API integration and cloud native service delivery Design and manage secure integration solutions using API Management, Service Bus and Event Grid Implement governance, RBAC, Azure AD, Conditional Access and security best practices Ensure solutions align with GDPR, ISO27001, Cyber Essentials and NIST frameworks Drive automation and CI/CD practices using Azure DevOps and GitHub Actions Produce high quality architecture documentation, technical specifications and solution diagrams Work collaboratively with developers, infrastructure teams, analysts and third party suppliers Provide technical leadership and mentoring to project teams and junior architects Support cost optimisation, monitoring and operational governance across Azure estates Required Experience Proven experience working as a Solutions Architect, Enterprise Architect or Technical Architect within large scale environments Strong experience designing enterprise and cloud solutions within Microsoft Azure Experience delivering solutions across hybrid cloud and on premises environments Strong understanding of Microsoft 365 technologies including Teams, SharePoint and Exchange Online Experience with Azure App Services, Azure Functions, Logic Apps and Azure SQL Knowledge of cloud native architectures, microservices and API led integration Experience implementing CI/CD pipelines using Azure DevOps or GitHub Actions Strong understanding of networking, security and Zero Trust principles Experience with Azure Monitor, Log Analytics, Application Insights and Security Centre Strong understanding of Azure AD, RBAC, Key Vault and identity management Experience working within agile delivery environments Excellent stakeholder engagement and communication skills Public sector or local government experience would be highly desirable Desirable Experience working within GDS aligned environments Knowledge of containerisation and Kubernetes Relevant Microsoft Azure certifications Experience working on large scale digital transformation programmes Rates depend on experience and client requirements
Andy File Associates Limited is working as a Recruitment Business on behalf of our client for this temporary position. Job Title: DTS Project Manager Reporting to: DTS Programme Manager Daily rate: £177.26 Role Purpose To lead the planning, execution, and oversight of technical projects, applying robust project management methodologies to ensure delivery within agreed timeframes, scope, and budget. By embedding governance, compliance, and change management, the role ensures digital initiatives deliver measurable benefits and contribute to our client s digital strategy and organisational priorities. Principal Accountabilities Manage delivery of key DTS projects, internally to DTS and across the wider organisation, applying recognised project management methods, coordinating resources, and working within the governance framework set by the PMO, to ensure projects are completed to agreed time, cost, and quality standards. Oversee the end-to-end project lifecycle, ensuring governance processes are followed, including securing necessary approvals and funding prior to project initiation. Develop comprehensive business cases and project documentation, clearly defining scope, objectives, success criteria, and stakeholder alignment. Create and maintain detailed project plans, enabling accurate tracking of milestones, dependencies, and deliverables, to ensure projects remain focused and achievable, thereby supporting business needs. Manage resource allocation effectively, ensuring project priorities are met and capacity is optimised across teams. Engage proactively with project teams and stakeholders, identifying, assessing, and managing risks and issues, ensuring compliance with governance frameworks where necessary and with timely escalation to governance boards where appropriate. Control project scope, schedule, and budget, managing change requests and ensuring alignment with agreed parameters. Provide accurate and timely reporting by preparing progress updates, assurance reports, and board papers, on project status, risks, and performance to stakeholders, senior managers, and governance bodies. Monitor and manage outputs from all project-related resources, ensuring deliverables meet agreed standards, timelines, and budget constraints. Collaborate with Business Analysts and technical teams to ensure all changes are thoroughly tested and validated prior to deployment into live environments. Foster strong relationships with stakeholders, customers, and suppliers to support successful project delivery and long-term collaboration. Communicate effectively with customers, colleagues, and leadership on project progress, impacts, and outcomes. Ensure smooth transition of projects into operational services, minimising disruption and ensuring all documentation, training, and approvals are in place. Ensure compliance with their standards, including data protection, security, and quality assurance throughout the project lifecycle. Lead, support, and develop assigned project staff by setting clear objectives, providing feedback, and managing performance, to build capability and engagement within the team, thereby ensuring projects are delivered effectively and staff are supported in their development. Undertake any other duties commensurate with the role as required, by adapting to business needs and supporting colleagues across the department, to provide resilience and flexibility. Knowledge required for this role covering qualifications, experience, and skills Essential: Educated to A-level standard in a relevant subject or equivalent (including GSCE English & Maths A-C, or equivalent). Hold a qualification in Project Management (Prince2 or similar) or have relevant experience and be willing to undertake formal project management training. Extensive IT sector knowledge. Understanding of the implications of legislation affecting IT use, including the Data Protection Act / GDPR, accessibility, Computer Misuse Act and appropriate health and safety legislation. Previous proven experience in managing IT projects to successful completion in a complex business environment Previous experience of successfully engaging with multiple stakeholders across key business areas Experience in managing multiple projects at the same time effectively A confident communicator, both verbally and in writing, possessing strong influencing and negation skills with demonstratable experience in leading teams or functions through change Organisational and time management skills with the ability to work under pressure, prioritising workloads to meet deadlines. Self-motivated and able to use own initiative to complete tasks under minimal supervision The ability to understand complexity and give accurate, concise advice to decision-makers and colleagues Proficient in using Microsoft Project, Microsoft Project Web App, and Microsoft Office applications. Literacy skills Builds and understands the story/rationale within documents Desirable: Experience in all stages of project management, including the development, implementation and use of all the necessary controls and processes to minimise delays, additional costs or reduced delivery against the project plan and business case to ensure successful delivery ITIL Service Management Qualification Experience in managing and leading staff About the Client Collaboration They nurture a supportive environment where new ideas are welcomed They are stronger when we work together as one team They actively engage with colleagues, stakeholders, and partners They manage expectations and communicate their intentions and needs effectively Integrity They are an ethical, transparent, and inclusive organisation They endeavour to reduce inequalities in South Yorkshire They strive to do the right thing They have a respectful environment where unethical behaviour can be challenged Ambition They aim for innovation, adapting to changing circumstances They work together towards common goals, overcoming barriers They are passionate and strive for excellence, with a relentless focus on delivery They shout about their successes internally and externally Accountability They take pride in their role and are publicly responsible for their results They are a community and businesses-focused organisation They listen to feedback, working to solve problems They offer a safe space to own their successes, mistakes, and setbacks
20/05/2026
Seasonal
Andy File Associates Limited is working as a Recruitment Business on behalf of our client for this temporary position. Job Title: DTS Project Manager Reporting to: DTS Programme Manager Daily rate: £177.26 Role Purpose To lead the planning, execution, and oversight of technical projects, applying robust project management methodologies to ensure delivery within agreed timeframes, scope, and budget. By embedding governance, compliance, and change management, the role ensures digital initiatives deliver measurable benefits and contribute to our client s digital strategy and organisational priorities. Principal Accountabilities Manage delivery of key DTS projects, internally to DTS and across the wider organisation, applying recognised project management methods, coordinating resources, and working within the governance framework set by the PMO, to ensure projects are completed to agreed time, cost, and quality standards. Oversee the end-to-end project lifecycle, ensuring governance processes are followed, including securing necessary approvals and funding prior to project initiation. Develop comprehensive business cases and project documentation, clearly defining scope, objectives, success criteria, and stakeholder alignment. Create and maintain detailed project plans, enabling accurate tracking of milestones, dependencies, and deliverables, to ensure projects remain focused and achievable, thereby supporting business needs. Manage resource allocation effectively, ensuring project priorities are met and capacity is optimised across teams. Engage proactively with project teams and stakeholders, identifying, assessing, and managing risks and issues, ensuring compliance with governance frameworks where necessary and with timely escalation to governance boards where appropriate. Control project scope, schedule, and budget, managing change requests and ensuring alignment with agreed parameters. Provide accurate and timely reporting by preparing progress updates, assurance reports, and board papers, on project status, risks, and performance to stakeholders, senior managers, and governance bodies. Monitor and manage outputs from all project-related resources, ensuring deliverables meet agreed standards, timelines, and budget constraints. Collaborate with Business Analysts and technical teams to ensure all changes are thoroughly tested and validated prior to deployment into live environments. Foster strong relationships with stakeholders, customers, and suppliers to support successful project delivery and long-term collaboration. Communicate effectively with customers, colleagues, and leadership on project progress, impacts, and outcomes. Ensure smooth transition of projects into operational services, minimising disruption and ensuring all documentation, training, and approvals are in place. Ensure compliance with their standards, including data protection, security, and quality assurance throughout the project lifecycle. Lead, support, and develop assigned project staff by setting clear objectives, providing feedback, and managing performance, to build capability and engagement within the team, thereby ensuring projects are delivered effectively and staff are supported in their development. Undertake any other duties commensurate with the role as required, by adapting to business needs and supporting colleagues across the department, to provide resilience and flexibility. Knowledge required for this role covering qualifications, experience, and skills Essential: Educated to A-level standard in a relevant subject or equivalent (including GSCE English & Maths A-C, or equivalent). Hold a qualification in Project Management (Prince2 or similar) or have relevant experience and be willing to undertake formal project management training. Extensive IT sector knowledge. Understanding of the implications of legislation affecting IT use, including the Data Protection Act / GDPR, accessibility, Computer Misuse Act and appropriate health and safety legislation. Previous proven experience in managing IT projects to successful completion in a complex business environment Previous experience of successfully engaging with multiple stakeholders across key business areas Experience in managing multiple projects at the same time effectively A confident communicator, both verbally and in writing, possessing strong influencing and negation skills with demonstratable experience in leading teams or functions through change Organisational and time management skills with the ability to work under pressure, prioritising workloads to meet deadlines. Self-motivated and able to use own initiative to complete tasks under minimal supervision The ability to understand complexity and give accurate, concise advice to decision-makers and colleagues Proficient in using Microsoft Project, Microsoft Project Web App, and Microsoft Office applications. Literacy skills Builds and understands the story/rationale within documents Desirable: Experience in all stages of project management, including the development, implementation and use of all the necessary controls and processes to minimise delays, additional costs or reduced delivery against the project plan and business case to ensure successful delivery ITIL Service Management Qualification Experience in managing and leading staff About the Client Collaboration They nurture a supportive environment where new ideas are welcomed They are stronger when we work together as one team They actively engage with colleagues, stakeholders, and partners They manage expectations and communicate their intentions and needs effectively Integrity They are an ethical, transparent, and inclusive organisation They endeavour to reduce inequalities in South Yorkshire They strive to do the right thing They have a respectful environment where unethical behaviour can be challenged Ambition They aim for innovation, adapting to changing circumstances They work together towards common goals, overcoming barriers They are passionate and strive for excellence, with a relentless focus on delivery They shout about their successes internally and externally Accountability They take pride in their role and are publicly responsible for their results They are a community and businesses-focused organisation They listen to feedback, working to solve problems They offer a safe space to own their successes, mistakes, and setbacks