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Trinity College London
Lead Business Analyst
Trinity College London London, UK
Contract:  Permanent, full-time Location:  London (hybrid-working) Closing Date:  29 May 2026 About the role The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas: Team leadership and management Planning and coordination Business analysis and solutions design Testing and implementation support Collaboration across teams Standards, governance and continuous improvement Data awareness   About you Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle. Proven team leadership or line management experience within a business analysis function. Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation. Excellent written and verbal communication skills, including the ability to produce high-quality documentation. Strong technical understanding to support the translation of business needs into effective system designs. Experience producing functional and technical specifications and supporting solution design processes. Demonstrable experience in system and user acceptance testing. Ability to plan, estimate, and manage analysis activities across multiple projects. Proficient in a range of analysis techniques, process modelling, and requirements gathering tools. Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals. Understanding of information governance and data protection (e.g. GDPR). Familiarity with enterprise data models and reporting structures. Background in education, assessment, or global organisations. Awareness of product development lifecycles and customer-centric design principles.   Our benefits Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of  benefits  here at Trinity.    Our commitment Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.  We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.  Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge. To learn more about our DEI commitment as an equal opportunities employer, please visit our  Equality, diversity and inclusion  page.    How to Apply To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested. Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK. All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.  Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check. Trinity College London will collect and use your personal information for our recruitment process in accordance with our  Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent. Our data protection policy can be viewed in full  here .
14/05/2026
Full time
Contract:  Permanent, full-time Location:  London (hybrid-working) Closing Date:  29 May 2026 About the role The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas: Team leadership and management Planning and coordination Business analysis and solutions design Testing and implementation support Collaboration across teams Standards, governance and continuous improvement Data awareness   About you Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle. Proven team leadership or line management experience within a business analysis function. Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation. Excellent written and verbal communication skills, including the ability to produce high-quality documentation. Strong technical understanding to support the translation of business needs into effective system designs. Experience producing functional and technical specifications and supporting solution design processes. Demonstrable experience in system and user acceptance testing. Ability to plan, estimate, and manage analysis activities across multiple projects. Proficient in a range of analysis techniques, process modelling, and requirements gathering tools. Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals. Understanding of information governance and data protection (e.g. GDPR). Familiarity with enterprise data models and reporting structures. Background in education, assessment, or global organisations. Awareness of product development lifecycles and customer-centric design principles.   Our benefits Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of  benefits  here at Trinity.    Our commitment Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.  We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.  Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge. To learn more about our DEI commitment as an equal opportunities employer, please visit our  Equality, diversity and inclusion  page.    How to Apply To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested. Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK. All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.  Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check. Trinity College London will collect and use your personal information for our recruitment process in accordance with our  Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent. Our data protection policy can be viewed in full  here .
Creative Support
IT and Digital Development Manager
Creative Support Stockport, UK
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.  This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.  Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.  You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.  The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.  This varied role will include specific responsibility for: Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation Ensure strong cyber security practices are embedded and consistently applied across the organisation Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation  We will support your ongoing professional development with access to training and membership of professional networks.  We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.  For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk  Vacancy Reference Number: 84299 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number   Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.   We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.  Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .    
30/01/2026
Full time
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.  This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.  Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.  You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.  The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.  This varied role will include specific responsibility for: Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation Ensure strong cyber security practices are embedded and consistently applied across the organisation Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation  We will support your ongoing professional development with access to training and membership of professional networks.  We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.  For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk  Vacancy Reference Number: 84299 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number   Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.   We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.  Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .    
Product Support Specialist (Institutions)
Opus 2 Edinburgh, Midlothian
As a Product Support Specialist - Institutions, you will act as the primary product expert and relationship manager for our Institutions client base. As a Product escalation role, you will provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and become a trusted advisor to client-side support teams. This role bridges client enablement and internal accountability. You'll facilitate the delivery of tailored product training, manage ongoing client engagement through site visits and calls, and provide strategic feedback to Product Management. With deep knowledge of the Institutions solution, you'll ensure our clients receive exceptional, proactive support while helping to shape the future of the product based on real-world use. What you'll be doing Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions. Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes. Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity. Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency. Document and elevate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams. Support testing and validation of new product features, patches, and releases prior to deployment. Mentor and support junior team members by sharing knowledge, best practices, and technical expertise. Promote best practices and drive client engagement through proactive outreach, training, and solution optimization. Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution. Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Assist in delivering product training sessions and client demonstrations as needed. Ensure a high standard of professionalism and customer satisfaction in all support engagements. What we're looking for in you Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions. Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes. Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity. Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency. Document and elevate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams. Support testing and validation of new product features, patches, and releases prior to deployment. Mentor and support junior team members by sharing knowledge, best practices, and technical expertise. Promote best practices and drive client engagement through proactive outreach, training, and solution optimization. Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution. Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Assist in delivering product training sessions and client demonstrations as needed. Ensure a high standard of professionalism and customer satisfaction in all support engagements. This role is advertised for London / Edinburgh - We will accept candidates local to each of these locations. Working for Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world's leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you'll receive: Contributory pension plan. 26 days annual holidays, flexible working, and length of service entitlement. Health Insurance. Loyalty Share Scheme. Enhanced Maternity and Paternity. Employee Assistance Programme. Electric Vehicle Salary Sacrifice. Cycle to Work Scheme. Calm and Mindfulness sessions. A day of leave to volunteer for charity or dependent cover. Accessible and modern office space and regular company social events.
16/06/2026
Full time
As a Product Support Specialist - Institutions, you will act as the primary product expert and relationship manager for our Institutions client base. As a Product escalation role, you will provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and become a trusted advisor to client-side support teams. This role bridges client enablement and internal accountability. You'll facilitate the delivery of tailored product training, manage ongoing client engagement through site visits and calls, and provide strategic feedback to Product Management. With deep knowledge of the Institutions solution, you'll ensure our clients receive exceptional, proactive support while helping to shape the future of the product based on real-world use. What you'll be doing Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions. Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes. Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity. Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency. Document and elevate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams. Support testing and validation of new product features, patches, and releases prior to deployment. Mentor and support junior team members by sharing knowledge, best practices, and technical expertise. Promote best practices and drive client engagement through proactive outreach, training, and solution optimization. Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution. Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Assist in delivering product training sessions and client demonstrations as needed. Ensure a high standard of professionalism and customer satisfaction in all support engagements. What we're looking for in you Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions. Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes. Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity. Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency. Document and elevate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams. Support testing and validation of new product features, patches, and releases prior to deployment. Mentor and support junior team members by sharing knowledge, best practices, and technical expertise. Promote best practices and drive client engagement through proactive outreach, training, and solution optimization. Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution. Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Assist in delivering product training sessions and client demonstrations as needed. Ensure a high standard of professionalism and customer satisfaction in all support engagements. This role is advertised for London / Edinburgh - We will accept candidates local to each of these locations. Working for Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world's leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you'll receive: Contributory pension plan. 26 days annual holidays, flexible working, and length of service entitlement. Health Insurance. Loyalty Share Scheme. Enhanced Maternity and Paternity. Employee Assistance Programme. Electric Vehicle Salary Sacrifice. Cycle to Work Scheme. Calm and Mindfulness sessions. A day of leave to volunteer for charity or dependent cover. Accessible and modern office space and regular company social events.
Lead Data Engineer
easyJet Airline Company PLC
Lead Data Engineer (16877) Job Purpose This is a senior technical and leadership position, ideal for candidates with strong experience in cloud-based data engineering, team management, and a passion for innovation. The role offers significant responsibility, opportunities for professional growth, and a comprehensive benefits package within a leading European airline. Job Accountabilities Lead technical design, delivery, and implementation of data solutions within easyJet's IT estate. Manage and develop a team of Data Engineers and Analytics Engineers. Champion distributed data platforms and drive adoption of data products. Collaborate with cross-functional teams and stakeholders to deliver enterprise-level data solutions. Identify and champion new technologies and methods in data engineering. Ensure solutions meet technical standards and business requirements. Deputise for the Data Engineering technology manager as needed. Required skills include leadership, team management, technical expertise in cloud and big data, and strong communication. Desirable experience includes airline industry knowledge, AI solution adoption, and cloud-based OLAP. Key Skills & Behaviours Effective team management (onshore and offshore). Support for agile delivery and project estimation. Clear communication with technical and non-technical audiences. Complex problem-solving and process-driven approach. Passion for technology and hands on learning. Technical Skills Required Strong understanding of data concepts, modelling, and warehousing. Experience with cloud-based, big data distributed systems. Proficiency in Python, software development, and release engineering (TDD, CI/CD). Experience with Apache Spark or similar frameworks. Familiarity with cloud-based big data technologies (e.g., HDFS, Spark, Kafka, Delta, Hive). Experience with enterprise scheduling tools (e.g., Airflow). Linux and containerisation experience. Understanding of data management, security, and privacy (e.g., GDPR). Airline industry experience. Experience with AI solution adoption and regulatory/data privacy in data lakes. Cloud-based OLAP and infra as code (e.g., Terraform). Experience with modern lakehouse platforms (e.g., Databricks, Snowflake). Solution architecture background and data lake migrations. Familiarity with data science and analytics tooling (e.g., MLFlow, Tableau, Power BI). Location & Hours of Work We operate a hybrid working policy of 40-60% of the month spent with colleagues. Benefits We offer: Competitive base salary 25 days holiday, pension scheme, life assurance, and a flexible benefits package. Discounted staff travel scheme for friends and family Annual credit for discount on easyJet holidays 'Work Away' scheme, allowing you to work abroad for 30 days a year Electric vehicle lease salary sacrifice scheme Reasonable Adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
16/06/2026
Full time
Lead Data Engineer (16877) Job Purpose This is a senior technical and leadership position, ideal for candidates with strong experience in cloud-based data engineering, team management, and a passion for innovation. The role offers significant responsibility, opportunities for professional growth, and a comprehensive benefits package within a leading European airline. Job Accountabilities Lead technical design, delivery, and implementation of data solutions within easyJet's IT estate. Manage and develop a team of Data Engineers and Analytics Engineers. Champion distributed data platforms and drive adoption of data products. Collaborate with cross-functional teams and stakeholders to deliver enterprise-level data solutions. Identify and champion new technologies and methods in data engineering. Ensure solutions meet technical standards and business requirements. Deputise for the Data Engineering technology manager as needed. Required skills include leadership, team management, technical expertise in cloud and big data, and strong communication. Desirable experience includes airline industry knowledge, AI solution adoption, and cloud-based OLAP. Key Skills & Behaviours Effective team management (onshore and offshore). Support for agile delivery and project estimation. Clear communication with technical and non-technical audiences. Complex problem-solving and process-driven approach. Passion for technology and hands on learning. Technical Skills Required Strong understanding of data concepts, modelling, and warehousing. Experience with cloud-based, big data distributed systems. Proficiency in Python, software development, and release engineering (TDD, CI/CD). Experience with Apache Spark or similar frameworks. Familiarity with cloud-based big data technologies (e.g., HDFS, Spark, Kafka, Delta, Hive). Experience with enterprise scheduling tools (e.g., Airflow). Linux and containerisation experience. Understanding of data management, security, and privacy (e.g., GDPR). Airline industry experience. Experience with AI solution adoption and regulatory/data privacy in data lakes. Cloud-based OLAP and infra as code (e.g., Terraform). Experience with modern lakehouse platforms (e.g., Databricks, Snowflake). Solution architecture background and data lake migrations. Familiarity with data science and analytics tooling (e.g., MLFlow, Tableau, Power BI). Location & Hours of Work We operate a hybrid working policy of 40-60% of the month spent with colleagues. Benefits We offer: Competitive base salary 25 days holiday, pension scheme, life assurance, and a flexible benefits package. Discounted staff travel scheme for friends and family Annual credit for discount on easyJet holidays 'Work Away' scheme, allowing you to work abroad for 30 days a year Electric vehicle lease salary sacrifice scheme Reasonable Adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
Quantitative Trading & Research - Global Commodities Quantitative Trading - Associate or Vice P ...
United States Digital Space LLC
JOB DESCRIPTION J.P. Morgan is a top tier liquidity provider in global macro markets offering competitive pricing across commodities products, 300 currency pairs in cash and derivative products. We offer a full spectrum of Commodities products - from plain vanilla to exotic options; from commodities, major currencies to emerging markets. The Quantitative Trading & Research group drives systematic trading within this space and are responsible for algorithmic pricing, automated risk management and hedging, and intelligent order execution strategies. Job summary As an Associate / a Vice President in the Global Commodities, Quantitative Trading & Research team, you will work in a fast-paced and challenging environment, focusing primarily on base metals, bullion, energy, gas, and commodity indices. If you consider yourself to be responsible, independent, and able to work in smooth coordination with the larger team to drive the desk's revenue, you may be a great candidate for the role. You will collaborate closely with various business teams to drive revenue and expand the business. Apart from that, you will also be expected to cover a wide range of responsibilities, like those listed below. Job responsibilities Design trading and execution strategies and researching micro-patterns and trends Build, maintaining and upgrading applications & tools; also supporting day-to-day operation Work with trading professionals in various countries to create software for pricing algorithms for various Commodities, using Python and Java programming languages Derive automatic hedging solutions with risk managers to extract the best values out of our flows Work in close collaboration with sales to explore ways to expand our e-commerce footprint in the region Look for unique automated trading opportunities to drive our trading revenue Understand firm's approach and policies for managing risks in relevant business and applicable legal and regulatory rules, and follows policies Balance potentially competing needs across clients, internal partners and the firm Required qualifications, capabilities, and skills Possess solid design and programming skills, with primary focus on Java and Python Interested in applying agile software development practices in front-office trading environment Interested in market microstructures and quantitative Commodities trading in global markets Attentive to detail, adaptable and hungry to learn new things Demonstrable proficiency with market and product terminology Think strategically and creatively when faced with problems and opportunities Thrive on the challenge of competitive pressures and remain focused on client needs Communicate concepts and ideas, both verbally and via documentation, and are able to defend their validity and target messages to different audiences Preferred qualifications, capabilities, and skills Advanced degree in Computer Science, Mathematics, Physics, Engineering, or other quantitative fields Commodities markets experience and general trading concepts and terminology. Experience in the pricing and risk management of Commodities derivatives will be a big advantage Experience with real time market data feeds and CLOB order placement, in particular with commodity exchanges such as LME, CME and ICE Direct experience of agile software methodologies Experience with KDB+/q Equal Opportunity Employment We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
16/06/2026
Full time
JOB DESCRIPTION J.P. Morgan is a top tier liquidity provider in global macro markets offering competitive pricing across commodities products, 300 currency pairs in cash and derivative products. We offer a full spectrum of Commodities products - from plain vanilla to exotic options; from commodities, major currencies to emerging markets. The Quantitative Trading & Research group drives systematic trading within this space and are responsible for algorithmic pricing, automated risk management and hedging, and intelligent order execution strategies. Job summary As an Associate / a Vice President in the Global Commodities, Quantitative Trading & Research team, you will work in a fast-paced and challenging environment, focusing primarily on base metals, bullion, energy, gas, and commodity indices. If you consider yourself to be responsible, independent, and able to work in smooth coordination with the larger team to drive the desk's revenue, you may be a great candidate for the role. You will collaborate closely with various business teams to drive revenue and expand the business. Apart from that, you will also be expected to cover a wide range of responsibilities, like those listed below. Job responsibilities Design trading and execution strategies and researching micro-patterns and trends Build, maintaining and upgrading applications & tools; also supporting day-to-day operation Work with trading professionals in various countries to create software for pricing algorithms for various Commodities, using Python and Java programming languages Derive automatic hedging solutions with risk managers to extract the best values out of our flows Work in close collaboration with sales to explore ways to expand our e-commerce footprint in the region Look for unique automated trading opportunities to drive our trading revenue Understand firm's approach and policies for managing risks in relevant business and applicable legal and regulatory rules, and follows policies Balance potentially competing needs across clients, internal partners and the firm Required qualifications, capabilities, and skills Possess solid design and programming skills, with primary focus on Java and Python Interested in applying agile software development practices in front-office trading environment Interested in market microstructures and quantitative Commodities trading in global markets Attentive to detail, adaptable and hungry to learn new things Demonstrable proficiency with market and product terminology Think strategically and creatively when faced with problems and opportunities Thrive on the challenge of competitive pressures and remain focused on client needs Communicate concepts and ideas, both verbally and via documentation, and are able to defend their validity and target messages to different audiences Preferred qualifications, capabilities, and skills Advanced degree in Computer Science, Mathematics, Physics, Engineering, or other quantitative fields Commodities markets experience and general trading concepts and terminology. Experience in the pricing and risk management of Commodities derivatives will be a big advantage Experience with real time market data feeds and CLOB order placement, in particular with commodity exchanges such as LME, CME and ICE Direct experience of agile software methodologies Experience with KDB+/q Equal Opportunity Employment We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
QA Manager
BritBox
Job Title: QA Manager Location: London Company: BritBox International Reporting to: SVP of Technology and Opearations Contract Type: Permenant Job Purpose: We are looking for a senior QA Manager to lead and scale our Quality Assurance function. Reporting to the SVP of Technology and Opearations, you will own the QA strategy across BritBox International's software development lifecycle, manage a team of 5-10 QA professionals, and be accountable for the quality of every release we ship to millions of viewers worldwide. This is not a traditional QA management role. We are seeking someone who is deeply hands on with AI powered testing and automation. Experience with agentic AI frameworks, large language models in a testing context, and tools like Claude Code is a core requirement. You will be expected to drive a step change in how we approach quality by embedding AI driven automation into every stage of our testing lifecycle. Responsibilities QA Leadership & Strategy Define and own the QA strategy for BritBox International, aligning quality objectives with product and engineering goals. Manage, mentor, and grow a team of 5-10 QA engineers across manual and automated testing disciplines. Establish and track quality metrics (defect density, test coverage, escape rates, mean time to detect) and report on quality health to senior leadership. Act as the primary point of contact for all QA aspects of releases, coordinating resources across internal teams and external partners. Champion a quality first culture across the organisation, embedding QA best practices into Agile/Scrum delivery workflows. AI Driven Test Automation (Essential) Design and implement an AI first test automation strategy using agentic frameworks and LLM powered tools such as Claude Code, Playwright agents, and similar technologies. Build and orchestrate multi agent QA architectures - leveraging specialised AI agents for test planning, test generation, test execution, self healing scripts, and defect triage. Drive adoption of AI assisted test case generation, reducing manual effort and increasing coverage across web, mobile, and connected TV platforms. Evaluate, integrate, and maintain AI/ML tooling within the CI/CD pipeline, ensuring automated quality gates are robust and reliable. Stay current with the rapidly evolving AI testing landscape and bring forward innovations that give BritBox a competitive edge (e.g., autonomous test agents, agentic orchestration, self healing test suites). Technical QA & Delivery Oversee end to end testing across functional, regression, performance, and exploratory testing disciplines. Collaborate closely with engineering, product, and DevOps teams to integrate quality checkpoints into CI/CD pipelines. Define and maintain test automation frameworks using industry standard tools (e.g., Playwright, Cypress, Selenium) augmented by AI capabilities. Ensure comprehensive test coverage for multi platform experiences including web, iOS, Android, and connected TV (Roku, Fire TV, Samsung, Apple TV, etc.). Manage defect lifecycles, root cause analysis, and continuous improvement initiatives to reduce regression and production incidents. Process & Governance Develop and maintain QA documentation, including test strategies, test plans, and quality standards. Establish governance around AI tool usage in testing, including prompt engineering best practices, agent guardrails, and output validation processes. Drive continuous improvement through retrospectives, data driven insights, and industry benchmarking. Knowledge and Experience Must Have Experience in software quality assurance, with experience in a QA management or leadership role. Proven hands on experience with AI driven testing tools and agentic frameworks - including but not limited to Claude Code, LLM powered test generation, Playwright agents, or equivalent AI native QA tooling. This is a core requirement. Strong understanding of agentic AI architectures and how to apply them in a QA context (multi agent orchestration, self healing tests, AI assisted triage). Demonstrated experience building and leading QA teams of 5+ people in an Agile/Scrum environment. Deep expertise in test automation frameworks (Playwright, Cypress, Selenium, or similar) and CI/CD integration. Strong technical background with proficiency in at least one programming/scripting language (Python, JavaScript/TypeScript, or similar). Knowledge of prompt engineering and fine tuning LLM outputs for QA use cases. Experience with API testing, performance testing, and cross platform testing (web, mobile, connected TV). Excellent understanding of the software development lifecycle and modern delivery practices. Nice to Have Experience in the media, entertainment, or streaming/OTT industry. Familiarity with cloud infrastructure (AWS, GCP) and containerised environments. Experience with accessibility testing and compliance standards. Contributions to open source QA or AI testing tools/frameworks. ISTQB or equivalent QA certification. What we're looking for in a Person A forward thinking leader who sees AI not as a buzzword but as a practical, transformative tool for quality engineering. Someone who thrives in a fast paced, evolving environment and is comfortable with ambiguity. A strong communicator who can translate technical QA concepts for non technical stakeholders. A team builder who invests in growing people and fostering a collaborative, psychologically safe team culture. Genuine curiosity and a continuous learning mindset - particularly around emerging AI and automation technologies. Our Values Our BritBox Global Values not only represent our culture but also ensure that we have principles that shape everything we do. Defined by our employees, they are not just words on a page, but the foundation of how we work together, every day. Our values have been cascaded into specific behaviours, which are embedded into all of our people processes, including hiring, onboarding, performance evaluation and feedback. We are proud of our values and seek to hire people who resonate with them. This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.
16/06/2026
Full time
Job Title: QA Manager Location: London Company: BritBox International Reporting to: SVP of Technology and Opearations Contract Type: Permenant Job Purpose: We are looking for a senior QA Manager to lead and scale our Quality Assurance function. Reporting to the SVP of Technology and Opearations, you will own the QA strategy across BritBox International's software development lifecycle, manage a team of 5-10 QA professionals, and be accountable for the quality of every release we ship to millions of viewers worldwide. This is not a traditional QA management role. We are seeking someone who is deeply hands on with AI powered testing and automation. Experience with agentic AI frameworks, large language models in a testing context, and tools like Claude Code is a core requirement. You will be expected to drive a step change in how we approach quality by embedding AI driven automation into every stage of our testing lifecycle. Responsibilities QA Leadership & Strategy Define and own the QA strategy for BritBox International, aligning quality objectives with product and engineering goals. Manage, mentor, and grow a team of 5-10 QA engineers across manual and automated testing disciplines. Establish and track quality metrics (defect density, test coverage, escape rates, mean time to detect) and report on quality health to senior leadership. Act as the primary point of contact for all QA aspects of releases, coordinating resources across internal teams and external partners. Champion a quality first culture across the organisation, embedding QA best practices into Agile/Scrum delivery workflows. AI Driven Test Automation (Essential) Design and implement an AI first test automation strategy using agentic frameworks and LLM powered tools such as Claude Code, Playwright agents, and similar technologies. Build and orchestrate multi agent QA architectures - leveraging specialised AI agents for test planning, test generation, test execution, self healing scripts, and defect triage. Drive adoption of AI assisted test case generation, reducing manual effort and increasing coverage across web, mobile, and connected TV platforms. Evaluate, integrate, and maintain AI/ML tooling within the CI/CD pipeline, ensuring automated quality gates are robust and reliable. Stay current with the rapidly evolving AI testing landscape and bring forward innovations that give BritBox a competitive edge (e.g., autonomous test agents, agentic orchestration, self healing test suites). Technical QA & Delivery Oversee end to end testing across functional, regression, performance, and exploratory testing disciplines. Collaborate closely with engineering, product, and DevOps teams to integrate quality checkpoints into CI/CD pipelines. Define and maintain test automation frameworks using industry standard tools (e.g., Playwright, Cypress, Selenium) augmented by AI capabilities. Ensure comprehensive test coverage for multi platform experiences including web, iOS, Android, and connected TV (Roku, Fire TV, Samsung, Apple TV, etc.). Manage defect lifecycles, root cause analysis, and continuous improvement initiatives to reduce regression and production incidents. Process & Governance Develop and maintain QA documentation, including test strategies, test plans, and quality standards. Establish governance around AI tool usage in testing, including prompt engineering best practices, agent guardrails, and output validation processes. Drive continuous improvement through retrospectives, data driven insights, and industry benchmarking. Knowledge and Experience Must Have Experience in software quality assurance, with experience in a QA management or leadership role. Proven hands on experience with AI driven testing tools and agentic frameworks - including but not limited to Claude Code, LLM powered test generation, Playwright agents, or equivalent AI native QA tooling. This is a core requirement. Strong understanding of agentic AI architectures and how to apply them in a QA context (multi agent orchestration, self healing tests, AI assisted triage). Demonstrated experience building and leading QA teams of 5+ people in an Agile/Scrum environment. Deep expertise in test automation frameworks (Playwright, Cypress, Selenium, or similar) and CI/CD integration. Strong technical background with proficiency in at least one programming/scripting language (Python, JavaScript/TypeScript, or similar). Knowledge of prompt engineering and fine tuning LLM outputs for QA use cases. Experience with API testing, performance testing, and cross platform testing (web, mobile, connected TV). Excellent understanding of the software development lifecycle and modern delivery practices. Nice to Have Experience in the media, entertainment, or streaming/OTT industry. Familiarity with cloud infrastructure (AWS, GCP) and containerised environments. Experience with accessibility testing and compliance standards. Contributions to open source QA or AI testing tools/frameworks. ISTQB or equivalent QA certification. What we're looking for in a Person A forward thinking leader who sees AI not as a buzzword but as a practical, transformative tool for quality engineering. Someone who thrives in a fast paced, evolving environment and is comfortable with ambiguity. A strong communicator who can translate technical QA concepts for non technical stakeholders. A team builder who invests in growing people and fostering a collaborative, psychologically safe team culture. Genuine curiosity and a continuous learning mindset - particularly around emerging AI and automation technologies. Our Values Our BritBox Global Values not only represent our culture but also ensure that we have principles that shape everything we do. Defined by our employees, they are not just words on a page, but the foundation of how we work together, every day. Our values have been cascaded into specific behaviours, which are embedded into all of our people processes, including hiring, onboarding, performance evaluation and feedback. We are proud of our values and seek to hire people who resonate with them. This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.
HR & Office Administrator
Ai Biz Tech
About Us AI BIZ TECH, a well-established professional consultancy, recognized for delivering exceptional service and fostering a positive, professional work environment. As we continue to grow, we are looking for an organised and motivated HR & Office Administrator to join our team. In this role, you'll manage both HR functions and the daily office operations, ensuring our workplace runs smoothly and our employees are supported. The Role As the HR & Office Administrator, you will be responsible for providing key support in both HR administration and office management. You will oversee employee lifecycle activities, manage the office environment, and assist in recruitment processes. This role requires a proactive approach to creating an efficient and positive work atmosphere while supporting employee engagement and maintaining compliance with HR policies. Key Responsibilities HR Administration Serve as the first point of contact for employee inquiries about HR policies, escalating complex issues to the HR Manager. Manage the employee lifecycle, including onboarding, maintaining records, and processing departures. Prepare and manage HR documents such as offer letters, contracts, and ensuring all compliance checks (e.g., right to work, background checks) are up to date. Assist with payroll processing by ensuring accurate timesheet submissions and maintaining HR databases. Talent Acquisition Handle the full recruitment process, from working with hiring managers to coordinating with recruitment agencies, screening candidates, and organising interviews. Ensure a smooth and positive experience for all candidates. Office Management Oversee the daily operations of the office, ensuring it is clean, well-stocked, and functioning efficiently by liaising with third-party suppliers. Manage office supplies, equipment, and other resources to ensure the workplace is well-maintained. Organise and coordinate social events and employee engagement activities, contributing to a positive work environment. Employee Engagement & Culture Support initiatives that enhance employee engagement and promote a strong company culture. Assist with employee relations, performance management, and maintaining a positive working environment. What You'll Need to Succeed Experience in a similar role within HR, office management, or operations, ideally within a software or SaaS company. Knowledge of UK employment law and best HR practices, with hands on experience in HR administration and employee relations. Strong recruitment and talent acquisition experience, including collaborating with hiring managers and recruitment agencies. Excellent communication and interpersonal skills, with the ability to foster a positive workplace culture. Strong organisational skills, attention to detail, and ability to handle multiple tasks efficiently. Proficiency in Microsoft Office and HR software systems. Benefits Hybrid working available after probation period. 20 days annual leave (excluding public holidays). Opportunities for professional development and career growth. Contributory pension scheme. Employee Assistance Programme. A supportive and collaborative work environment. Working Hours Monday to Friday, 9:00 AM - 5:00 PM How to Apply If you're ready to take on this dynamic role and contribute to both HR and office operations, click "apply now" button to submit your CV, or contact us for further details.
16/06/2026
Full time
About Us AI BIZ TECH, a well-established professional consultancy, recognized for delivering exceptional service and fostering a positive, professional work environment. As we continue to grow, we are looking for an organised and motivated HR & Office Administrator to join our team. In this role, you'll manage both HR functions and the daily office operations, ensuring our workplace runs smoothly and our employees are supported. The Role As the HR & Office Administrator, you will be responsible for providing key support in both HR administration and office management. You will oversee employee lifecycle activities, manage the office environment, and assist in recruitment processes. This role requires a proactive approach to creating an efficient and positive work atmosphere while supporting employee engagement and maintaining compliance with HR policies. Key Responsibilities HR Administration Serve as the first point of contact for employee inquiries about HR policies, escalating complex issues to the HR Manager. Manage the employee lifecycle, including onboarding, maintaining records, and processing departures. Prepare and manage HR documents such as offer letters, contracts, and ensuring all compliance checks (e.g., right to work, background checks) are up to date. Assist with payroll processing by ensuring accurate timesheet submissions and maintaining HR databases. Talent Acquisition Handle the full recruitment process, from working with hiring managers to coordinating with recruitment agencies, screening candidates, and organising interviews. Ensure a smooth and positive experience for all candidates. Office Management Oversee the daily operations of the office, ensuring it is clean, well-stocked, and functioning efficiently by liaising with third-party suppliers. Manage office supplies, equipment, and other resources to ensure the workplace is well-maintained. Organise and coordinate social events and employee engagement activities, contributing to a positive work environment. Employee Engagement & Culture Support initiatives that enhance employee engagement and promote a strong company culture. Assist with employee relations, performance management, and maintaining a positive working environment. What You'll Need to Succeed Experience in a similar role within HR, office management, or operations, ideally within a software or SaaS company. Knowledge of UK employment law and best HR practices, with hands on experience in HR administration and employee relations. Strong recruitment and talent acquisition experience, including collaborating with hiring managers and recruitment agencies. Excellent communication and interpersonal skills, with the ability to foster a positive workplace culture. Strong organisational skills, attention to detail, and ability to handle multiple tasks efficiently. Proficiency in Microsoft Office and HR software systems. Benefits Hybrid working available after probation period. 20 days annual leave (excluding public holidays). Opportunities for professional development and career growth. Contributory pension scheme. Employee Assistance Programme. A supportive and collaborative work environment. Working Hours Monday to Friday, 9:00 AM - 5:00 PM How to Apply If you're ready to take on this dynamic role and contribute to both HR and office operations, click "apply now" button to submit your CV, or contact us for further details.
Service Desk Performance Manager
EXL Manchester, Lancashire
Experience (In Years) 0-3 Job Location Manchester Job Description Role Title: Service Desk Performance Manager Location: Manchester, United Kingdom Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. Summary of the role: The Service Desk Performance Manager is responsible for leading Team Managers and Analysts across SMETS and Switching services within the service desk, ensuring optimal performance. Reporting to the Service Centre Manager, this role will drive metrics led performance improvements to support our client and the industry in which they operate. Through close collaboration with the Customer, Change and Continuous Improvement Manager, you will integrate feedback and change initiatives into performance strategies. Partnering with the Service Desk Development Manager will ensure that our colleagues optimise their development through our digital learning platforms and SMART Academy. Using insight in action will ensure that we continually innovate, progress and align with L&D and compliance requirements. This role is critical to delivering an efficient, effective and reliable service, ensuring that we remain a trusted partner and point of reference for our smart meter and switching operations, upholding our client's standards for service excellence and adherence to all SLAs. The role will also require pulling data from client dashboards and systems and providing accurate reporting on performance and other key metrics. Responsibilities As part of your duties, you will be responsible for: Overseeing Team Managers for SMETS and Switching operations, managing workloads, coaching and performance reviews to achieve SLAs, incident triage, query resolution and data accuracy. Monitoring key performance indicators (KPIs) using dashboards for tracking and reporting. Implementing performance improvement strategies and plans to address gaps. Leading root cause analysis for underperformance, collaborating with the client organisation and on cross team initiatives to enhance service desk efficiency and reduce reliance on manual interventions. Ensuring team adherence to operational standards, SEC and REC compliance, and cyber security protocols, whilst fostering a high performance culture focused on customer outcomes. Providing strategic insights to leadership on performance trends, resource needs and opportunities for smart meter operations. Collaborating with peers to ensure strong Customer Effort Scores (CES) and attending monthly desk to desk service calls in collaboration with the client organisation. Qualifications Qualifications and experience we consider to be essential for the role: Qualification in Management Operations or a related discipline; advanced certifications (e.g., ITIL, PMP) are preferred. 7+ years in performance management or operations leadership, preferably in service desk or energy service desks, with experience in smart metering and/or switching processes. A track record of managing distributed teams in high volume environments, delivering measurable improvements in Customer Satisfaction. Skills and Personal attributes we would like to have: Strong self awareness, excellent leadership and motivational skills, with expertise in performance analytics and CRM tools (e.g., ServiceNow, Remedy) and coaching methodologies. In depth understanding of smart meter technologies and switching protocols, with a focus on regulatory compliance. Data driven decision making coupled with resilience in managing fast paced, metrics led operations. Collaborative, with strong interpersonal and stakeholder management skills. A one team oriented approach, excelling in forging collaborative environments to support our client's goals. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). We are committed to equality, diversity and inclusion and welcome applications from all backgrounds. To be considered for this role, you must already be eligible to work in the United Kingdom. Required Skills Adapting To Change Attention To Consistency Channel/Partner Analytics Tools Interpersonal Dynamics with Coworkers Partner Relationship Management (PRM) Software
16/06/2026
Full time
Experience (In Years) 0-3 Job Location Manchester Job Description Role Title: Service Desk Performance Manager Location: Manchester, United Kingdom Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. Summary of the role: The Service Desk Performance Manager is responsible for leading Team Managers and Analysts across SMETS and Switching services within the service desk, ensuring optimal performance. Reporting to the Service Centre Manager, this role will drive metrics led performance improvements to support our client and the industry in which they operate. Through close collaboration with the Customer, Change and Continuous Improvement Manager, you will integrate feedback and change initiatives into performance strategies. Partnering with the Service Desk Development Manager will ensure that our colleagues optimise their development through our digital learning platforms and SMART Academy. Using insight in action will ensure that we continually innovate, progress and align with L&D and compliance requirements. This role is critical to delivering an efficient, effective and reliable service, ensuring that we remain a trusted partner and point of reference for our smart meter and switching operations, upholding our client's standards for service excellence and adherence to all SLAs. The role will also require pulling data from client dashboards and systems and providing accurate reporting on performance and other key metrics. Responsibilities As part of your duties, you will be responsible for: Overseeing Team Managers for SMETS and Switching operations, managing workloads, coaching and performance reviews to achieve SLAs, incident triage, query resolution and data accuracy. Monitoring key performance indicators (KPIs) using dashboards for tracking and reporting. Implementing performance improvement strategies and plans to address gaps. Leading root cause analysis for underperformance, collaborating with the client organisation and on cross team initiatives to enhance service desk efficiency and reduce reliance on manual interventions. Ensuring team adherence to operational standards, SEC and REC compliance, and cyber security protocols, whilst fostering a high performance culture focused on customer outcomes. Providing strategic insights to leadership on performance trends, resource needs and opportunities for smart meter operations. Collaborating with peers to ensure strong Customer Effort Scores (CES) and attending monthly desk to desk service calls in collaboration with the client organisation. Qualifications Qualifications and experience we consider to be essential for the role: Qualification in Management Operations or a related discipline; advanced certifications (e.g., ITIL, PMP) are preferred. 7+ years in performance management or operations leadership, preferably in service desk or energy service desks, with experience in smart metering and/or switching processes. A track record of managing distributed teams in high volume environments, delivering measurable improvements in Customer Satisfaction. Skills and Personal attributes we would like to have: Strong self awareness, excellent leadership and motivational skills, with expertise in performance analytics and CRM tools (e.g., ServiceNow, Remedy) and coaching methodologies. In depth understanding of smart meter technologies and switching protocols, with a focus on regulatory compliance. Data driven decision making coupled with resilience in managing fast paced, metrics led operations. Collaborative, with strong interpersonal and stakeholder management skills. A one team oriented approach, excelling in forging collaborative environments to support our client's goals. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). We are committed to equality, diversity and inclusion and welcome applications from all backgrounds. To be considered for this role, you must already be eligible to work in the United Kingdom. Required Skills Adapting To Change Attention To Consistency Channel/Partner Analytics Tools Interpersonal Dynamics with Coworkers Partner Relationship Management (PRM) Software
Project Manager
TAIT Haverhill, Suffolk
TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock 'n' roll concert staging to setting the global standard for extraordinary live events and experiences through cutting edge technology, precision engineering, and creative design. TAIT's 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics. Position Purpose Project Managers (PM's) play the lead role in planning, developing, executing, monitoring, and delivering projects. They are accountable for the entire project scope, budget, team, and resources, all leading to the successful execution of the project. The successful completion of a project is built on the core goals of "Happy Client, Happy Team, At a Profit". Responsibilities PM are generally expected to spend approximately 85% of their time performing as a Project Manager for active projects or bidding, 10% of their time contributing to organizational and departmental improvements, and 5% towards continuing education. Within that, to support and participate in Project delivery, PM may travel approximately 30% of their time. Project Management Successful delivery of Project Scope, Schedule, and Budget Ensure that the Client's vision is considered throughout the Project lifecycle. Sustain Client and Customer satisfaction, exceeding expectations regularly. Internal and external communication of Project status and progress Management of final deliverables, ensuring TAIT quality throughout delivery Draw together the engineering, manufacturing, operational and support disciplines to ensure Project success. Risk monitoring and delay management. Active Management of Project financials Bidding & Development Participate in translating Client needs into "TAIT language". Ensure that the Client's vision is considered throughout the Bidding phase. Generate or collaborate on Project Proposals and Quotes. Drive the development of creative and technical solutions. Participate in cost estimates and determine contingencies. Establish pricing and payment schedules. Commercial, Contractual & Legal Understand the Project's commercial terms as outlined in the contract, along with contractual & legal relationships formed between TAIT and the project client. Act as a Client advocate within TAIT by ensuring the highest levels of Customer Service and sustaining the boutique experience that our Clients have come to expect. Maintain a unique connection to our Clients, their teams, and their stakeholders Ensure TAIT's duties & responsibilities are properly executed. Ensure the client executes their duties correctly and, where necessary, ensure TAITs interests are protected. Project Finances & Budgets Plan cashflow schedule according to proposals and contracts Maintain payment schedule and invoicing Lead the development of "As Sold" budget at the outset of a Project Maintain ongoing Forecasts to track for deviations throughout Project lifecycle Monitor and control Project costs and Change Orders (Extras) Raise early flags for potential risks as well as opportunities Provide periodic project status reports Organizational Relationships & Participation Act as the point of contact and accountable individual for the Project to senior leadership and executive teams. Develop and maintain good relationships with Project Performance and Operations groups Proactive, open, and transparent communication Attend (and/or organize) regular check in meetings Monitor team in identifying who should be "around the table" for strategic conversations Utilize relationships to resolve challenges, conflicts, or disputes within a Project or between competing Projects Attend global and regional "All Hands" and similar organization meetings and gatherings Stay up to date on time clocking, expense report submittals, and other administrative tasks Continuous Improvements Identify opportunities for minor and major improvements in the Project Process Participate in departmental and organizational initiatives Ensure "Lessons Learned" discussions occur for Projects that warrant celebrations of positive outcomes and critical reflection of negative outcomes Education and Growth Knowledgeable of TAIT's history and capabilities, to represent the Enterprise brand and collaborate with Clients. Actively seek opportunities to build new skills and hone or improve existing skills. Focus on hard skills for tactical application and soft skills for interpersonal communication and effective leadership. Participate in provided learning opportunities. Encouraged to work on projects that expand their knowledge and experience in new markets and submarkets. Position Requirements Project Management Professional (PMP) certification Proven track record of managing profitable projects Proven ability to prioritize across multiple projects Commercial and contractual responsibilities Cost estimation and control Risk management Familiarity with Slack Work within a matrixed organizational structure HS Diploma/ GED, plus experience in Entertainment Industry or Project Management OR Bachelor's degree in Project Management, Engineering, Construction Management, Technical Theatre or Live Event related field, plus experience in Entertainment Industry or Project Management The ability to prioritize tasks and meet deadlines in a fast paced and agile environment Excellent communication and interpersonal skills, with a customer service oriented mindset. Strong knowledge of following software: Microsoft Office including Word, Excel, PowerPoint Project scheduling (e.g. MS Project, Asana) Budget management and analysis (e.g. Power BI, Tableau) Enterprise Resource Planning (ERP) (e.g. Epicor, SAP) Customer Relationship Management (CRM) (e.g. Zendesk, Salesforce) Content Management System (CMS) (e.g. Box, SharePoint, Google Drive) Familiarity with manufacturing or fabrication processes and principles Ability to be in office Monday - Friday, with travel to job sites up to 30% TAIT Benefits Competitive pension scheme with employer contributions Life assurance (4x salary) Medicash health cashback plan (covering dental, optical, and more) Employee Assistance Program (EAP) with 24/7 support Cycle to Work scheme Income protection / critical illness cover Optional private medical insurance (role/level dependent) Paid annual leave starting at 22 days, increasing with service UK bank holidays TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.
16/06/2026
Full time
TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock 'n' roll concert staging to setting the global standard for extraordinary live events and experiences through cutting edge technology, precision engineering, and creative design. TAIT's 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics. Position Purpose Project Managers (PM's) play the lead role in planning, developing, executing, monitoring, and delivering projects. They are accountable for the entire project scope, budget, team, and resources, all leading to the successful execution of the project. The successful completion of a project is built on the core goals of "Happy Client, Happy Team, At a Profit". Responsibilities PM are generally expected to spend approximately 85% of their time performing as a Project Manager for active projects or bidding, 10% of their time contributing to organizational and departmental improvements, and 5% towards continuing education. Within that, to support and participate in Project delivery, PM may travel approximately 30% of their time. Project Management Successful delivery of Project Scope, Schedule, and Budget Ensure that the Client's vision is considered throughout the Project lifecycle. Sustain Client and Customer satisfaction, exceeding expectations regularly. Internal and external communication of Project status and progress Management of final deliverables, ensuring TAIT quality throughout delivery Draw together the engineering, manufacturing, operational and support disciplines to ensure Project success. Risk monitoring and delay management. Active Management of Project financials Bidding & Development Participate in translating Client needs into "TAIT language". Ensure that the Client's vision is considered throughout the Bidding phase. Generate or collaborate on Project Proposals and Quotes. Drive the development of creative and technical solutions. Participate in cost estimates and determine contingencies. Establish pricing and payment schedules. Commercial, Contractual & Legal Understand the Project's commercial terms as outlined in the contract, along with contractual & legal relationships formed between TAIT and the project client. Act as a Client advocate within TAIT by ensuring the highest levels of Customer Service and sustaining the boutique experience that our Clients have come to expect. Maintain a unique connection to our Clients, their teams, and their stakeholders Ensure TAIT's duties & responsibilities are properly executed. Ensure the client executes their duties correctly and, where necessary, ensure TAITs interests are protected. Project Finances & Budgets Plan cashflow schedule according to proposals and contracts Maintain payment schedule and invoicing Lead the development of "As Sold" budget at the outset of a Project Maintain ongoing Forecasts to track for deviations throughout Project lifecycle Monitor and control Project costs and Change Orders (Extras) Raise early flags for potential risks as well as opportunities Provide periodic project status reports Organizational Relationships & Participation Act as the point of contact and accountable individual for the Project to senior leadership and executive teams. Develop and maintain good relationships with Project Performance and Operations groups Proactive, open, and transparent communication Attend (and/or organize) regular check in meetings Monitor team in identifying who should be "around the table" for strategic conversations Utilize relationships to resolve challenges, conflicts, or disputes within a Project or between competing Projects Attend global and regional "All Hands" and similar organization meetings and gatherings Stay up to date on time clocking, expense report submittals, and other administrative tasks Continuous Improvements Identify opportunities for minor and major improvements in the Project Process Participate in departmental and organizational initiatives Ensure "Lessons Learned" discussions occur for Projects that warrant celebrations of positive outcomes and critical reflection of negative outcomes Education and Growth Knowledgeable of TAIT's history and capabilities, to represent the Enterprise brand and collaborate with Clients. Actively seek opportunities to build new skills and hone or improve existing skills. Focus on hard skills for tactical application and soft skills for interpersonal communication and effective leadership. Participate in provided learning opportunities. Encouraged to work on projects that expand their knowledge and experience in new markets and submarkets. Position Requirements Project Management Professional (PMP) certification Proven track record of managing profitable projects Proven ability to prioritize across multiple projects Commercial and contractual responsibilities Cost estimation and control Risk management Familiarity with Slack Work within a matrixed organizational structure HS Diploma/ GED, plus experience in Entertainment Industry or Project Management OR Bachelor's degree in Project Management, Engineering, Construction Management, Technical Theatre or Live Event related field, plus experience in Entertainment Industry or Project Management The ability to prioritize tasks and meet deadlines in a fast paced and agile environment Excellent communication and interpersonal skills, with a customer service oriented mindset. Strong knowledge of following software: Microsoft Office including Word, Excel, PowerPoint Project scheduling (e.g. MS Project, Asana) Budget management and analysis (e.g. Power BI, Tableau) Enterprise Resource Planning (ERP) (e.g. Epicor, SAP) Customer Relationship Management (CRM) (e.g. Zendesk, Salesforce) Content Management System (CMS) (e.g. Box, SharePoint, Google Drive) Familiarity with manufacturing or fabrication processes and principles Ability to be in office Monday - Friday, with travel to job sites up to 30% TAIT Benefits Competitive pension scheme with employer contributions Life assurance (4x salary) Medicash health cashback plan (covering dental, optical, and more) Employee Assistance Program (EAP) with 24/7 support Cycle to Work scheme Income protection / critical illness cover Optional private medical insurance (role/level dependent) Paid annual leave starting at 22 days, increasing with service UK bank holidays TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.
Trust Administrator (VA788)
Carey Olsen
Experience: at least 3 years' client-facing trust and/or corporate services experience. Holding or studying towards a Diploma in International Trust Management (STEP) We are looking for a Trust Administrator to work as part of our Trust Services Provider team. As part of our entrepreneurial team, you will play a key role in the proactive development and delivery of the highest standard client trust services, with the full support of senior management. Our clients include a diverse range of trust structures and companies, and you will assist with their day-to-day administration, statutory and regulatory compliance, transactions and governance processes. You will also be actively encouraged to contribute towards the business by identifyingimprovements in processes, policies and procedures and any other service innovation changes that would further improve the client experience and ensure the highest standards of regulatory compliance and risk management for the business. Administration of a portfolio of trust structures in accordance with internal policies and procedures and Bermuda's statutory and regulatory requirements Assisting the Trust Managing Director to analyse and interpret trust deeds and related documents with a focus on reviewing trust documents for legal, tax, administrative and investment issues Maintaining current information on beneficiaries and their changing needs and circumstances in order to prudently carry out the trustee's fiduciary duties Ensuring trust transactions are properly recorded and statutory registers for clients are correct and complete Organising meetings, preparation of agendas, draft minutes and trustee resolutions and following up with the business in respect of action items to be completed Attending to routine filings with Registrar of Companies, Bermuda Monetary Authority and other Bermuda government and regulatory bodies, as required Assisting the team with requests and liaison with tax, accounting, legal advisors, investment managers and banks Independently responding to email queries and proactively engaging in the business Requesting and reviewing new and updated Client Due Diligence information from clients, as required, to ensure compliance with all applicable AML/ATF, sanctions and related requirements and general compliance duties Maintaining awareness of operational risk, anti-money laundering and compliance risks, taking action to limit exposure to risk and identify issues to management The ideal candidate will: Have at least 3 years' client-facing trust and/or corporate services experience Have a Bachelor's Degree in a relevant field Be holding or studying towards a Diploma in International Trust Management (STEP) Be holding chartered status or studying towards graduate status from the Corporate Governance Institute (formerly ICSA) would be advantage Have excellent verbal and written communication skills; minute taking experience would be a definite advantage Have attention to detail and excellent organisational skills Have experience in the use of Viewpoint entity administration software or equivalent
16/06/2026
Full time
Experience: at least 3 years' client-facing trust and/or corporate services experience. Holding or studying towards a Diploma in International Trust Management (STEP) We are looking for a Trust Administrator to work as part of our Trust Services Provider team. As part of our entrepreneurial team, you will play a key role in the proactive development and delivery of the highest standard client trust services, with the full support of senior management. Our clients include a diverse range of trust structures and companies, and you will assist with their day-to-day administration, statutory and regulatory compliance, transactions and governance processes. You will also be actively encouraged to contribute towards the business by identifyingimprovements in processes, policies and procedures and any other service innovation changes that would further improve the client experience and ensure the highest standards of regulatory compliance and risk management for the business. Administration of a portfolio of trust structures in accordance with internal policies and procedures and Bermuda's statutory and regulatory requirements Assisting the Trust Managing Director to analyse and interpret trust deeds and related documents with a focus on reviewing trust documents for legal, tax, administrative and investment issues Maintaining current information on beneficiaries and their changing needs and circumstances in order to prudently carry out the trustee's fiduciary duties Ensuring trust transactions are properly recorded and statutory registers for clients are correct and complete Organising meetings, preparation of agendas, draft minutes and trustee resolutions and following up with the business in respect of action items to be completed Attending to routine filings with Registrar of Companies, Bermuda Monetary Authority and other Bermuda government and regulatory bodies, as required Assisting the team with requests and liaison with tax, accounting, legal advisors, investment managers and banks Independently responding to email queries and proactively engaging in the business Requesting and reviewing new and updated Client Due Diligence information from clients, as required, to ensure compliance with all applicable AML/ATF, sanctions and related requirements and general compliance duties Maintaining awareness of operational risk, anti-money laundering and compliance risks, taking action to limit exposure to risk and identify issues to management The ideal candidate will: Have at least 3 years' client-facing trust and/or corporate services experience Have a Bachelor's Degree in a relevant field Be holding or studying towards a Diploma in International Trust Management (STEP) Be holding chartered status or studying towards graduate status from the Corporate Governance Institute (formerly ICSA) would be advantage Have excellent verbal and written communication skills; minute taking experience would be a definite advantage Have attention to detail and excellent organisational skills Have experience in the use of Viewpoint entity administration software or equivalent
Lead Data Engineer
WeAreTechWomen Hook, Hampshire
Lead Data Engineer Responsibilities Partner with your Product Manager to lead squads through sprints, engage in product discovery, enhance engineering designs, and develop compelling solutions to prioritized problem statements. Leverage modern product approaches to influence and shape the business, e.g. discovery, rapid prototyping, and embedding a culture of working out loud. Advocate for, and educate colleagues and stakeholders on, our Enterprise Data Engineering capabilities to ensure their value and potential is well understood. Drive strong technical standards, technical processes governance and control. Support and execute quality change management practices, ensuring a high bar for quality. Drive Elanco's data standards, leveraging standard languages and frameworks across the enterprise, continually reviewing them to ensure a balance of effectiveness and pragmatism. Partner with core engineering groups to ensure application security is appropriately considered, monitored, and acted upon. Act as an escalation point of contact to diagnose and problem solve data engineering challenges. Look for opportunities to modernize our data landscape, maximizing investments and driving more reliable outcomes. Contribute to the Data Engineering community across Elanco to inspire, engage, and ignite innovation. Embrace and demonstrate a learning, growth, and sharing mindset. Look for opportunities to partner internally and externally using formats to engage, learn and achieve great outcomes for Elanco IT. Minimum Qualifications Bachelor's Degree in Computer Science, Software Engineering, or equivalent professional experience. 6+ years of experience engineering and delivering enterprise scale data solutions, with examples in the cloud (especially Databricks, Azure, and GCP) strongly preferred. 2+ years in roles requiring technical leadership and/or coaching and development of colleagues. Preferred Qualifications Proven ability to lead and deliver complex data projects. Expertise in data pipelines, integration and analytics practices and capabilities. Experience working with modern data architectures, engineering methodologies, and platforms (Databricks, lakehouse, scalable data pipelines, APIs, data contracts, SQL/NoSQL, FAIR data principles, etc.). 2+ years in roles requiring technical leadership and/or coaching and development of colleagues. Familiarity with machine learning workflows, data quality, and data governance. Experience working in complex and diverse global landscapes (business, technology, regulatory, partners, providers, geographies, etc.). Experience as a coach and/or mentor in developing technical skills. Good interpersonal and communication skills; proven ability to work effectively within a team. Familiarity with infrastructure automation techniques and technologies such as Terraform and Ansible. Additional Information Travel: 0-10% Location: Hook, UK - Hybrid Work Environment Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
16/06/2026
Full time
Lead Data Engineer Responsibilities Partner with your Product Manager to lead squads through sprints, engage in product discovery, enhance engineering designs, and develop compelling solutions to prioritized problem statements. Leverage modern product approaches to influence and shape the business, e.g. discovery, rapid prototyping, and embedding a culture of working out loud. Advocate for, and educate colleagues and stakeholders on, our Enterprise Data Engineering capabilities to ensure their value and potential is well understood. Drive strong technical standards, technical processes governance and control. Support and execute quality change management practices, ensuring a high bar for quality. Drive Elanco's data standards, leveraging standard languages and frameworks across the enterprise, continually reviewing them to ensure a balance of effectiveness and pragmatism. Partner with core engineering groups to ensure application security is appropriately considered, monitored, and acted upon. Act as an escalation point of contact to diagnose and problem solve data engineering challenges. Look for opportunities to modernize our data landscape, maximizing investments and driving more reliable outcomes. Contribute to the Data Engineering community across Elanco to inspire, engage, and ignite innovation. Embrace and demonstrate a learning, growth, and sharing mindset. Look for opportunities to partner internally and externally using formats to engage, learn and achieve great outcomes for Elanco IT. Minimum Qualifications Bachelor's Degree in Computer Science, Software Engineering, or equivalent professional experience. 6+ years of experience engineering and delivering enterprise scale data solutions, with examples in the cloud (especially Databricks, Azure, and GCP) strongly preferred. 2+ years in roles requiring technical leadership and/or coaching and development of colleagues. Preferred Qualifications Proven ability to lead and deliver complex data projects. Expertise in data pipelines, integration and analytics practices and capabilities. Experience working with modern data architectures, engineering methodologies, and platforms (Databricks, lakehouse, scalable data pipelines, APIs, data contracts, SQL/NoSQL, FAIR data principles, etc.). 2+ years in roles requiring technical leadership and/or coaching and development of colleagues. Familiarity with machine learning workflows, data quality, and data governance. Experience working in complex and diverse global landscapes (business, technology, regulatory, partners, providers, geographies, etc.). Experience as a coach and/or mentor in developing technical skills. Good interpersonal and communication skills; proven ability to work effectively within a team. Familiarity with infrastructure automation techniques and technologies such as Terraform and Ansible. Additional Information Travel: 0-10% Location: Hook, UK - Hybrid Work Environment Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Technical Delivery Summer Intern
BritBox
Job Title: Technical Delivery Summer Intern Location: London Company: BritBox International Reporting to: Senior Portfolio Development Manager Contract Type: Full Time / 3 month FTC Function - Product, Tech & Data About Us Welcome to BritBox, the ultimate streaming destination for British TV. We bring you an unparalleled collection of thoughtfully curated entertainment, cleverly crafted and brimming with the kind of charm, wit and heart only the Brits could deliver. Born from the BBC, we're on a mission to share authentically British stories with audiences across the world. Since our launch in 2017, we've quickly expanded to seven markets including North America, Australia, and the Nordics. We are a small but mighty streamer that punches above our weight, available on every major platform and even shining among the bright lights of Times Square-and we're just getting started! Now, here's where you come in: if you're passionate about entertainment, thrive in a fast-paced environment, and want to play a meaningful role in our remarkable growth story, this is your chance. Join our team and help us bring the best of British TV to fans everywhere. Job Purpose Support the Technical Delivery function in coordinating the delivery of initiatives across the portfolio. The role provides exposure to how streaming products are built, tested, and released, working across technical architecture, product, engineering, development and QA to help ensure reliable and timely delivery of features and improvements. The internship is designed to build foundational knowledge of delivery management, Agile practices, and large-scale digital platforms. Responsibilities Assist in tracking delivery of technical projects, ensuring tasks are progressing in line with agreed timelines and priorities. Support coordination across multiple teams (e.g. frontend, backend, video playback, payments) to maintain alignment and visibility. Help identify delivery risks or blockers and expedite escalation where appropriate. Contribute to Agile ceremonies such as stand ups, sprint planning, and retrospectives. Maintain project documentation, status updates, and reporting for stakeholders. Support quality and release processes, ensuring changes are properly tracked and communicated. Assist in preparing updates and insights for stakeholders, translating technical progress into clear summaries. Knowledge and Experience Strong interest in technology, digital products, or streaming platforms (SVOD). Basic understanding of software development concepts and delivery lifecycles. Awareness of Agile methodologies such as Scrum or Kanban. Familiarity with common technologies such as APIs, cloud platforms, or mobile/web applications is beneficial but not required. Interest in how large scale platforms maintain reliability and performance. Good organisational and communication skills, with the ability to work across different teams. Analytical mindset with a willingness to learn and engage with technical concepts. No prior professional experience required, though relevant academic or personal projects are advantageous. Our Values Our BritBox Global Values not only represent our culture but also ensure that we have principles that shape everything we do. Defined by our employees, they are not just words on a page, but the foundation of how we work together, every day. Our values have been cascaded into specific behaviours, which are embedded into all of our people processes, including hiring, onboarding, performance evaluation and feedback. We are proud of our values and seek to hire people who resonate with them. This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.
16/06/2026
Full time
Job Title: Technical Delivery Summer Intern Location: London Company: BritBox International Reporting to: Senior Portfolio Development Manager Contract Type: Full Time / 3 month FTC Function - Product, Tech & Data About Us Welcome to BritBox, the ultimate streaming destination for British TV. We bring you an unparalleled collection of thoughtfully curated entertainment, cleverly crafted and brimming with the kind of charm, wit and heart only the Brits could deliver. Born from the BBC, we're on a mission to share authentically British stories with audiences across the world. Since our launch in 2017, we've quickly expanded to seven markets including North America, Australia, and the Nordics. We are a small but mighty streamer that punches above our weight, available on every major platform and even shining among the bright lights of Times Square-and we're just getting started! Now, here's where you come in: if you're passionate about entertainment, thrive in a fast-paced environment, and want to play a meaningful role in our remarkable growth story, this is your chance. Join our team and help us bring the best of British TV to fans everywhere. Job Purpose Support the Technical Delivery function in coordinating the delivery of initiatives across the portfolio. The role provides exposure to how streaming products are built, tested, and released, working across technical architecture, product, engineering, development and QA to help ensure reliable and timely delivery of features and improvements. The internship is designed to build foundational knowledge of delivery management, Agile practices, and large-scale digital platforms. Responsibilities Assist in tracking delivery of technical projects, ensuring tasks are progressing in line with agreed timelines and priorities. Support coordination across multiple teams (e.g. frontend, backend, video playback, payments) to maintain alignment and visibility. Help identify delivery risks or blockers and expedite escalation where appropriate. Contribute to Agile ceremonies such as stand ups, sprint planning, and retrospectives. Maintain project documentation, status updates, and reporting for stakeholders. Support quality and release processes, ensuring changes are properly tracked and communicated. Assist in preparing updates and insights for stakeholders, translating technical progress into clear summaries. Knowledge and Experience Strong interest in technology, digital products, or streaming platforms (SVOD). Basic understanding of software development concepts and delivery lifecycles. Awareness of Agile methodologies such as Scrum or Kanban. Familiarity with common technologies such as APIs, cloud platforms, or mobile/web applications is beneficial but not required. Interest in how large scale platforms maintain reliability and performance. Good organisational and communication skills, with the ability to work across different teams. Analytical mindset with a willingness to learn and engage with technical concepts. No prior professional experience required, though relevant academic or personal projects are advantageous. Our Values Our BritBox Global Values not only represent our culture but also ensure that we have principles that shape everything we do. Defined by our employees, they are not just words on a page, but the foundation of how we work together, every day. Our values have been cascaded into specific behaviours, which are embedded into all of our people processes, including hiring, onboarding, performance evaluation and feedback. We are proud of our values and seek to hire people who resonate with them. This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.
Network Engineer
Zigup-1
Reference: JUN Expiry date: 12:48, Wed, 8th Jul 2026 Location: Home-Based Salary: Competitive Overview As a Network Engineer supporting our Network Transformation, you will support the Network Architect and Project Manager to deliver network services change across the group. Your primary focus is to ensure our business locations move over smoothly to the new network service, ensuring continuation of service and successful operational service handover. A key part of this role will be documenting and sharing skills with other network engineers within Group IT so that when the project completes, we're in a good place for supporting the operational service, making changes to existing sites, or adding new ones. Benefits Salary - £50,000 to £60,000 per annum depending on experience. Annual Leave - Start with 24 days, increasing to 26 days with service, plus flexibility to buy or sell up to 5 extra days each year. Includes public holidays and an extra day off for your birthday. Pension - Employer contributions of 5%. Financial Benefits - Free life assurance, save as you earn scheme, colleague referral scheme (earning £1,000 per referral), and Benefits App with discounts and cashback at top retailers. Wellbeing & Lifestyle Services - Colleague assistance programme 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance. Professional Development - Access to Pluralsight courses, skill tests, and learning paths. Motoring Benefits - Colleague vehicle leasing, discounted repairs, and reduced rates on weekend car and van hires. Stream - Financial wellbeing app for pay control, saving, advice and shopping discounts. Qualifications You bring over 3 years of experience working in a project engineering role within a large, complex organisation. This includes responsibilities such as design, as well as creating and maintaining technical documentation and work instructions. You have more than 3 years of experience and a strong understanding of Cisco routing and switching at a CCNA/CCNP level, including proficiency in dynamic routing protocols like EIGRP, OSPF, and BGP. You possess over 3 years of experience leading or contributing to business network migrations involving LAN, WAN, and SD WAN technologies in a complex enterprise environment. You have solid expertise in firewalls and security appliances, including hands on experience with Cisco ASA, Palo Alto, and Checkpoint firewalls. You are knowledgeable about wireless technologies, such as Aruba and Meraki, and have familiarity with software defined networking solutions in private and public cloud environments, including VMware and Azure. You have a sound understanding of IP telephony, particularly SIP trunking, as well as experience with technologies from Avaya and Mitel. About the Company ZIGUP is a leading integrated mobility solutions provider. We're trusted by many of the UK's leading insurance and leasing companies, fleet operators, OEMs and blue chip corporates, delivering a wide array of solutions from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance. We are proud to have been awarded a King's Award for Enterprise in 2025, recognising our commitment to promoting opportunity and supporting social mobility. We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.
16/06/2026
Full time
Reference: JUN Expiry date: 12:48, Wed, 8th Jul 2026 Location: Home-Based Salary: Competitive Overview As a Network Engineer supporting our Network Transformation, you will support the Network Architect and Project Manager to deliver network services change across the group. Your primary focus is to ensure our business locations move over smoothly to the new network service, ensuring continuation of service and successful operational service handover. A key part of this role will be documenting and sharing skills with other network engineers within Group IT so that when the project completes, we're in a good place for supporting the operational service, making changes to existing sites, or adding new ones. Benefits Salary - £50,000 to £60,000 per annum depending on experience. Annual Leave - Start with 24 days, increasing to 26 days with service, plus flexibility to buy or sell up to 5 extra days each year. Includes public holidays and an extra day off for your birthday. Pension - Employer contributions of 5%. Financial Benefits - Free life assurance, save as you earn scheme, colleague referral scheme (earning £1,000 per referral), and Benefits App with discounts and cashback at top retailers. Wellbeing & Lifestyle Services - Colleague assistance programme 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance. Professional Development - Access to Pluralsight courses, skill tests, and learning paths. Motoring Benefits - Colleague vehicle leasing, discounted repairs, and reduced rates on weekend car and van hires. Stream - Financial wellbeing app for pay control, saving, advice and shopping discounts. Qualifications You bring over 3 years of experience working in a project engineering role within a large, complex organisation. This includes responsibilities such as design, as well as creating and maintaining technical documentation and work instructions. You have more than 3 years of experience and a strong understanding of Cisco routing and switching at a CCNA/CCNP level, including proficiency in dynamic routing protocols like EIGRP, OSPF, and BGP. You possess over 3 years of experience leading or contributing to business network migrations involving LAN, WAN, and SD WAN technologies in a complex enterprise environment. You have solid expertise in firewalls and security appliances, including hands on experience with Cisco ASA, Palo Alto, and Checkpoint firewalls. You are knowledgeable about wireless technologies, such as Aruba and Meraki, and have familiarity with software defined networking solutions in private and public cloud environments, including VMware and Azure. You have a sound understanding of IP telephony, particularly SIP trunking, as well as experience with technologies from Avaya and Mitel. About the Company ZIGUP is a leading integrated mobility solutions provider. We're trusted by many of the UK's leading insurance and leasing companies, fleet operators, OEMs and blue chip corporates, delivering a wide array of solutions from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance. We are proud to have been awarded a King's Award for Enterprise in 2025, recognising our commitment to promoting opportunity and supporting social mobility. We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.
Digital Project Manager
Erin Associates Ltd. Lytham St. Annes, Lancashire
Digital Project Manager - £38k - Lytham St Annes, Hybrid - 12 month FTC Our advanced Digital and Brand team based in Lytham St Annes is seeking an experienced Project Manager to oversee the delivery of all development projects. You will report to the Product Manager and work closely with external technical partners and systems integrators. Ideal candidates will have at least two years of project management experience in eCommerce or IT environments, with a proven ability to manage internal and third party stakeholders, coordinate multiple concurrent projects, and control risks to timelines. Core skills and experience: 2+ years of project management experience within eCommerce or IT. Strong experience managing internal and third party stakeholders. Experience working on Web Technology, Software Development and Architecture projects. Experience managing concurrent projects, overseeing quality, performance and scope while controlling risks to timelines. Experience coordinating project retrospectives. Experience planning and conducting user testing (desirable). Experience managing complex eCommerce projects (desirable). Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process. Location: Lancashire, United Kingdom Employment: Permanent Salary: £37,000 - £38,000. Pension & Life Assurance, Discounts, Hybrid, Profit Share Bonus, Wellbeing Scheme and more!
16/06/2026
Full time
Digital Project Manager - £38k - Lytham St Annes, Hybrid - 12 month FTC Our advanced Digital and Brand team based in Lytham St Annes is seeking an experienced Project Manager to oversee the delivery of all development projects. You will report to the Product Manager and work closely with external technical partners and systems integrators. Ideal candidates will have at least two years of project management experience in eCommerce or IT environments, with a proven ability to manage internal and third party stakeholders, coordinate multiple concurrent projects, and control risks to timelines. Core skills and experience: 2+ years of project management experience within eCommerce or IT. Strong experience managing internal and third party stakeholders. Experience working on Web Technology, Software Development and Architecture projects. Experience managing concurrent projects, overseeing quality, performance and scope while controlling risks to timelines. Experience coordinating project retrospectives. Experience planning and conducting user testing (desirable). Experience managing complex eCommerce projects (desirable). Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process. Location: Lancashire, United Kingdom Employment: Permanent Salary: £37,000 - £38,000. Pension & Life Assurance, Discounts, Hybrid, Profit Share Bonus, Wellbeing Scheme and more!
Service Manager
Sainsbury's Supermarkets Ltd
Salary: Competitive Plus Benefits Location: London Store Support Centre, London, EC1M 6HA Contract type: Permanent Business area: Sainsbury's Tech Closing date: 15 June 2026 Requisition ID: We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes to feed the nation. The level of data, transactions and variety involved. Then you'll realise this is a modern software engineering environment, because it has to be. We've made significant investment in the standards and principles that shape how we work. We iterate, learn, experiment and champion ways of working such as Agile, Scrum and XP. So you can look forward to exciting opportunities across everything from AI to reusable tech. In a nutshell In Sainsbury's Tech we build the technology which powers the UK's number 1 multi-channel, multi-brand retailer. The role of Service Manager is central to the business-critical transformation of Technology delivery at Sainsbury's. Reporting through to a Head of Service Management, the heart of the role is contributing to running the technology services for a particular area within Sainsbury's Tech, as well as ensuring that new services introduced in the area are delivered with the appropriate service support in place. This responsibility for making sure that specific services provided by Engineering Teams are supported effectively includes ensuring both internal and external teams are performing to a relevant set of operational KPIs / metrics relating to ITIL measures within Sainsbury's Tech. The role holder must have a mindset and passion for IT Service Management and the ability to encourage this in the Engineering Teams, who operate in the End-to-End Product Lifecycle Management delivery methodology. What do I need to Do Ensure the smooth day to day running of Service Management for a specific area (usually aligned with a Head of Engineering/Technology). This includes: Monitoring daily dashboards for incidents reported against the services they are responsible for, ensuring that incidents are being dealt with effectively Supporting with escalations from stakeholders to ensure customer or business impact of any incident is minimized, as well as providing timely communication back to them Reviewing RFCs (requests for change) to the services to help ensure that deployments do not affect the stability or availability of the area, and reviewing subsequent success of these changes Monitoring the services in your area to ensure their accuracy - including any associated support models, stakeholder information and knowledge articles Continually review the Service Performance of the area to look the area for opportunities to improve the experience for its customers. This includes: Use the data in dashboards and reports to review service trends in the area - providing expert analysis and insight which can drive tangible improvement actions Manage the Problem and Risk management process to help tech teams track and address long running issues which could undermine the stability of the services Monitor the adherence to service processes by teams - taking the opportunity to coach when relevant to improve performance Drive and track any potential improvements or actions through regular service reviews with internal Technology teams, support partners or external vendors Support Technology Teams in managing services throughout their whole lifecycle, as well as supporting during significant or untypical events Coaching teams around building and deploying new services - validating that all necessary service transition tasks are considered to ensure smooth introductions of new services Input into discussions regarding potential new partners or software purchases - ensuring that service needs have been considered Assist tech teams around the decommissioning process of services Support in the event of Major Incidents in your area - providing SME support and guidance to assist with resolving the issue as quickly as possible, as well as participating in subsequent Major Incident reviews and tracking improvement tasks Co-ordinate readiness efforts for notable events or peak trading periods in your area and ensure any necessary actions are completed on schedule On occasions throughout the year - perform the Manager on Escalation Role for Tech How will I succeed Partner with the teams / stakeholders in your area and build strong relationships to enable you to influence a strong service mindset and embed a culture of good service management - always maintaining focus on the customer experience. This can be done formally through Service Reviews and informally through coaching and initiatives Be the Service SME in your area, clearly communicating the priorities that will help to deliver service improvements and clear accountabilities as to who should deliver these Collaborate with our Tech partners or external vendors - challenging them to meet the Sainsbury's tech expectations and standards for delivering Service Excellence Applying the service management standards and processes consistently in your area, whilst understanding when they might need to be tailored or flexed to fit diverse areas Be able to work at a fast pace - constantly reviewing priorities and the changing business needs to determine the service strategies for your area Actively seek feedback from the tech teams about the service management processes, feeding any suggestion for simplification or improvement back into the Service Community Actively participate in the Service Management Community - sharing knowledge and best practice with other members, as well as helping to deliver the agreed priorities of the unified Service Management Function An understanding of industry standards and best practice regarding service management. Strong knowledge of ITIL Service Management framework and its processes Hands on experience of ITSM tools (with ServiceNow being a preference) Experience of data analysis - the ability to use data and reports to identify trends and opportunities for improvements in service management An understanding of service management in the context of agile and iterative in-house development, as well as more traditional waterfall programme delivery. Understanding of Agile, Waterfall and DEVOPS methodologies. Understanding of process management and control. A broad knowledge and understanding of Sainsbury's Tech concepts with proven experience of successfully managing and maintaining services (desirable). What I need to show A passion for customer service - being able to focus attention on the customer experience and make links to how Service Management can support in improving this A proactive approach to Service Management - being self-motivated, curious and driven to find every way to improve our services and deliver our targeted Sustainable service ambitions Communication and influencing skills - including managing messages when presenting to stakeholders at all levels Sound judgment - using the available evidence and knowledge to make informed decisions concerning service priorities Ability to manage your time to deliver your tasks - even when you might have unexpected work due to the nature of the Service Management tole Ability to take accountability for personal development including seeking feedback, building, and maintaining a meaningful personal development plan. Emotional intelligence - to be able to understand the multiple priorities of different teams and to know how to present the right messages to drive service improvement Resources available to me Service Compliance team within Service Operations Other Service Managers, Service Leads and Heads of Service Management within the Domains across Sainsbury's Tech Engineering teams Delivery teams Service Community of Practice Learning and Development resources, including Our Sainsbury's What decisions I can make Approve acceptance of specific services into BAU support. Apply decisions around appropriate Level of Service Transition activities for new services. Approval of specific changes to services in the live environment. Validation and approval of Problem Ticket Closure Validation and Approval of Proposed Deployments and RFCs No specific budget. We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too . click apply for full job details
16/06/2026
Full time
Salary: Competitive Plus Benefits Location: London Store Support Centre, London, EC1M 6HA Contract type: Permanent Business area: Sainsbury's Tech Closing date: 15 June 2026 Requisition ID: We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes to feed the nation. The level of data, transactions and variety involved. Then you'll realise this is a modern software engineering environment, because it has to be. We've made significant investment in the standards and principles that shape how we work. We iterate, learn, experiment and champion ways of working such as Agile, Scrum and XP. So you can look forward to exciting opportunities across everything from AI to reusable tech. In a nutshell In Sainsbury's Tech we build the technology which powers the UK's number 1 multi-channel, multi-brand retailer. The role of Service Manager is central to the business-critical transformation of Technology delivery at Sainsbury's. Reporting through to a Head of Service Management, the heart of the role is contributing to running the technology services for a particular area within Sainsbury's Tech, as well as ensuring that new services introduced in the area are delivered with the appropriate service support in place. This responsibility for making sure that specific services provided by Engineering Teams are supported effectively includes ensuring both internal and external teams are performing to a relevant set of operational KPIs / metrics relating to ITIL measures within Sainsbury's Tech. The role holder must have a mindset and passion for IT Service Management and the ability to encourage this in the Engineering Teams, who operate in the End-to-End Product Lifecycle Management delivery methodology. What do I need to Do Ensure the smooth day to day running of Service Management for a specific area (usually aligned with a Head of Engineering/Technology). This includes: Monitoring daily dashboards for incidents reported against the services they are responsible for, ensuring that incidents are being dealt with effectively Supporting with escalations from stakeholders to ensure customer or business impact of any incident is minimized, as well as providing timely communication back to them Reviewing RFCs (requests for change) to the services to help ensure that deployments do not affect the stability or availability of the area, and reviewing subsequent success of these changes Monitoring the services in your area to ensure their accuracy - including any associated support models, stakeholder information and knowledge articles Continually review the Service Performance of the area to look the area for opportunities to improve the experience for its customers. This includes: Use the data in dashboards and reports to review service trends in the area - providing expert analysis and insight which can drive tangible improvement actions Manage the Problem and Risk management process to help tech teams track and address long running issues which could undermine the stability of the services Monitor the adherence to service processes by teams - taking the opportunity to coach when relevant to improve performance Drive and track any potential improvements or actions through regular service reviews with internal Technology teams, support partners or external vendors Support Technology Teams in managing services throughout their whole lifecycle, as well as supporting during significant or untypical events Coaching teams around building and deploying new services - validating that all necessary service transition tasks are considered to ensure smooth introductions of new services Input into discussions regarding potential new partners or software purchases - ensuring that service needs have been considered Assist tech teams around the decommissioning process of services Support in the event of Major Incidents in your area - providing SME support and guidance to assist with resolving the issue as quickly as possible, as well as participating in subsequent Major Incident reviews and tracking improvement tasks Co-ordinate readiness efforts for notable events or peak trading periods in your area and ensure any necessary actions are completed on schedule On occasions throughout the year - perform the Manager on Escalation Role for Tech How will I succeed Partner with the teams / stakeholders in your area and build strong relationships to enable you to influence a strong service mindset and embed a culture of good service management - always maintaining focus on the customer experience. This can be done formally through Service Reviews and informally through coaching and initiatives Be the Service SME in your area, clearly communicating the priorities that will help to deliver service improvements and clear accountabilities as to who should deliver these Collaborate with our Tech partners or external vendors - challenging them to meet the Sainsbury's tech expectations and standards for delivering Service Excellence Applying the service management standards and processes consistently in your area, whilst understanding when they might need to be tailored or flexed to fit diverse areas Be able to work at a fast pace - constantly reviewing priorities and the changing business needs to determine the service strategies for your area Actively seek feedback from the tech teams about the service management processes, feeding any suggestion for simplification or improvement back into the Service Community Actively participate in the Service Management Community - sharing knowledge and best practice with other members, as well as helping to deliver the agreed priorities of the unified Service Management Function An understanding of industry standards and best practice regarding service management. Strong knowledge of ITIL Service Management framework and its processes Hands on experience of ITSM tools (with ServiceNow being a preference) Experience of data analysis - the ability to use data and reports to identify trends and opportunities for improvements in service management An understanding of service management in the context of agile and iterative in-house development, as well as more traditional waterfall programme delivery. Understanding of Agile, Waterfall and DEVOPS methodologies. Understanding of process management and control. A broad knowledge and understanding of Sainsbury's Tech concepts with proven experience of successfully managing and maintaining services (desirable). What I need to show A passion for customer service - being able to focus attention on the customer experience and make links to how Service Management can support in improving this A proactive approach to Service Management - being self-motivated, curious and driven to find every way to improve our services and deliver our targeted Sustainable service ambitions Communication and influencing skills - including managing messages when presenting to stakeholders at all levels Sound judgment - using the available evidence and knowledge to make informed decisions concerning service priorities Ability to manage your time to deliver your tasks - even when you might have unexpected work due to the nature of the Service Management tole Ability to take accountability for personal development including seeking feedback, building, and maintaining a meaningful personal development plan. Emotional intelligence - to be able to understand the multiple priorities of different teams and to know how to present the right messages to drive service improvement Resources available to me Service Compliance team within Service Operations Other Service Managers, Service Leads and Heads of Service Management within the Domains across Sainsbury's Tech Engineering teams Delivery teams Service Community of Practice Learning and Development resources, including Our Sainsbury's What decisions I can make Approve acceptance of specific services into BAU support. Apply decisions around appropriate Level of Service Transition activities for new services. Approval of specific changes to services in the live environment. Validation and approval of Problem Ticket Closure Validation and Approval of Proposed Deployments and RFCs No specific budget. We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too . click apply for full job details
loveholidays
Junior Software Engineer - Cloud Platform
loveholidays
Why Technology at loveholidays? At loveholidays - we trailblaze together. We're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. Technology at loveholidays underpins our vision to become the global leader in packaged holidays. We drive cutting-edge innovation and technical excellence to future-prove the business. Our systems process trillions of daily holiday offers, we deploy over a thousand times a month, serving thousands of requests per second. This is where you can accelerate your growth by solving complex challenges and broadening your skillset. Join us to create impact for our future in an exciting new chapter, owning your success and contributing to shared goals. We actively talk about technology and adhere to our key technology principles that have guided us this far. We are growing and have ambitious plans to expand across Europe, employing the best minds and technology to let us do this. About the team Cloud Infrastructure is the foundation of loveholidays' AI-first technology platform, building and operating the secure, scalable, and resilient cloud systems that power our products. We provide the tooling, automation, and guardrails that enable teams to ship confidently, run reliably, and make cloud and AI capabilities self-service across the organisation. The impact you'll have Designing, building, and operating secure, scalable, and resilient cloud infrastructure. Developing self-service platforms, tooling, and automation that help teams ship quickly and safely. Contributing to our AI-first engineering culture by enabling reliable, governed, and scalable AI capabilities. Improving observability, reliability, incident response, and operational excellence across our systems. Building infrastructure foundations for modern web, mobile, data, and backend services. Working with cloud-native technologies, infrastructure as code, CI/CD, and platform engineering practices. Helping teams adopt best practices for security, cost efficiency, resilience, and performance. Supporting the evolution of our developer experience so engineers can focus on delivering customer value. Your day-to-day Adoption of our engineering principles. Building and running services at scale in the cloud. Collaborating with engineers, designers, product managers within and outside of the team. Implementing maintainable and well-tested solutions iteratively, keeping business impact and observability as a primary focus. Understanding the wider context of the business and designing system architectures that meet short and long term business goals. Your skillset Some foundational understanding of algorithms and data structures. Developing basic technical knowledge in observability, with some prior exposure being beneficial. Familiarity with web services, REST, and HTTP. Learning about containers and cloud environments, possibly with some initial experience. Participating in testing, reliability, and monitoring practices, potentially having contributed to past projects. Gaining knowledge in building and contributing to application development, from initial stages to maintenance, with some practical experience being advantageous. Developing professional communication skills in technical discussions, with some experience in team environments. Eagerness to learn and develop expertise in one or more programming languages and paradigms - our systems are written in TypeScript, Java, Golang, Rust, Python, SQL, and others, with prior coding experience in any language being valuable. The interview journey 1st stage interview with two engineers from the team. Live pairing challenge. Final stage - consisting of discussions around three key areas. Perks of joining us Company pension contributions at 5%. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Ability to buy and sell annual leave. Cycle to work scheme, season ticket loan and eye care vouchers. The Electric Car Scheme. Open source contributions
16/06/2026
Full time
Why Technology at loveholidays? At loveholidays - we trailblaze together. We're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. Technology at loveholidays underpins our vision to become the global leader in packaged holidays. We drive cutting-edge innovation and technical excellence to future-prove the business. Our systems process trillions of daily holiday offers, we deploy over a thousand times a month, serving thousands of requests per second. This is where you can accelerate your growth by solving complex challenges and broadening your skillset. Join us to create impact for our future in an exciting new chapter, owning your success and contributing to shared goals. We actively talk about technology and adhere to our key technology principles that have guided us this far. We are growing and have ambitious plans to expand across Europe, employing the best minds and technology to let us do this. About the team Cloud Infrastructure is the foundation of loveholidays' AI-first technology platform, building and operating the secure, scalable, and resilient cloud systems that power our products. We provide the tooling, automation, and guardrails that enable teams to ship confidently, run reliably, and make cloud and AI capabilities self-service across the organisation. The impact you'll have Designing, building, and operating secure, scalable, and resilient cloud infrastructure. Developing self-service platforms, tooling, and automation that help teams ship quickly and safely. Contributing to our AI-first engineering culture by enabling reliable, governed, and scalable AI capabilities. Improving observability, reliability, incident response, and operational excellence across our systems. Building infrastructure foundations for modern web, mobile, data, and backend services. Working with cloud-native technologies, infrastructure as code, CI/CD, and platform engineering practices. Helping teams adopt best practices for security, cost efficiency, resilience, and performance. Supporting the evolution of our developer experience so engineers can focus on delivering customer value. Your day-to-day Adoption of our engineering principles. Building and running services at scale in the cloud. Collaborating with engineers, designers, product managers within and outside of the team. Implementing maintainable and well-tested solutions iteratively, keeping business impact and observability as a primary focus. Understanding the wider context of the business and designing system architectures that meet short and long term business goals. Your skillset Some foundational understanding of algorithms and data structures. Developing basic technical knowledge in observability, with some prior exposure being beneficial. Familiarity with web services, REST, and HTTP. Learning about containers and cloud environments, possibly with some initial experience. Participating in testing, reliability, and monitoring practices, potentially having contributed to past projects. Gaining knowledge in building and contributing to application development, from initial stages to maintenance, with some practical experience being advantageous. Developing professional communication skills in technical discussions, with some experience in team environments. Eagerness to learn and develop expertise in one or more programming languages and paradigms - our systems are written in TypeScript, Java, Golang, Rust, Python, SQL, and others, with prior coding experience in any language being valuable. The interview journey 1st stage interview with two engineers from the team. Live pairing challenge. Final stage - consisting of discussions around three key areas. Perks of joining us Company pension contributions at 5%. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Ability to buy and sell annual leave. Cycle to work scheme, season ticket loan and eye care vouchers. The Electric Car Scheme. Open source contributions
Front Office Developer Platform Lead
United States Digital Space LLC
Join the company as a Developer Platform Lead to own and scale our internal platform used by hundreds of engineers across the organization to build, deploy, and operate production applications. Your team will be delivering a developer portal site, platform runtime services in Python, CI/CD pipelines, cloud/Kubernetes runtimes, automated governance tooling, software templates, and integrations with enterprise services. This role combines strategy, architecture, and hands on platform engineering leadership. To succeed in this role, you should have: Excellent verbal and written communication skills to build and maintain relationships with business colleagues Full-stack application development experience with Python Proficiency in GitLab/GitHub and CI/CD pipelines Experience with Kubernetes and containerization Additional highly valued skills include: Experience in building an Internal Developer Platform for enterprise use Experience with leading finance platforms like GS SecDB, JPM Athena, BoA Quartz, Beacon. Experience embedding compliance controls and secure architectures into developer workflows. Proficiency in web development with TypeScript/JavaScript (React preferred) Experience with AWS or another public cloud provider You may be assessed on key critical skills essential for success in this role, including risk and controls, change and transformation, business acumen, strategic thinking, and digital and technological expertise, alongside job-specific technical skills. This role is based in London, 2 days in office per week Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.
16/06/2026
Full time
Join the company as a Developer Platform Lead to own and scale our internal platform used by hundreds of engineers across the organization to build, deploy, and operate production applications. Your team will be delivering a developer portal site, platform runtime services in Python, CI/CD pipelines, cloud/Kubernetes runtimes, automated governance tooling, software templates, and integrations with enterprise services. This role combines strategy, architecture, and hands on platform engineering leadership. To succeed in this role, you should have: Excellent verbal and written communication skills to build and maintain relationships with business colleagues Full-stack application development experience with Python Proficiency in GitLab/GitHub and CI/CD pipelines Experience with Kubernetes and containerization Additional highly valued skills include: Experience in building an Internal Developer Platform for enterprise use Experience with leading finance platforms like GS SecDB, JPM Athena, BoA Quartz, Beacon. Experience embedding compliance controls and secure architectures into developer workflows. Proficiency in web development with TypeScript/JavaScript (React preferred) Experience with AWS or another public cloud provider You may be assessed on key critical skills essential for success in this role, including risk and controls, change and transformation, business acumen, strategic thinking, and digital and technological expertise, alongside job-specific technical skills. This role is based in London, 2 days in office per week Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.
Software Development Engineer, Data Center Builder Tools
United States Digital Space LLC
Overview The Data Center Builder Tools team is looking for an innovative, self directed Software Development Engineer to drive the development and scaling of managed industrial control services used within AWS Data Centers worldwide. Contribute to Amazon's vision of developing the safest and most secure, reliable and efficient data centers on Earth. As a Software Development Engineer on this team you will design new software solutions that power AWS Data Center industrial controls platform and management software products. Key Responsibilities Leverage your expertise in areas such as systems automation, software and test automation, and mission critical embedded systems at scale. Implement Amazon's software development principles to increase the security, availability, and simplicity of industrial controls in our data centers. Work alongside a talented, cross functional team of hardware engineers, data center operations, and security specialists. Contribute to the vision of developing the safest and most secure, reliable and efficient data centers on Earth. Architect and implement robust, scalable and efficient software components embedded in equipment and in the cloud. Collaborate with cross functional teams, including product managers, designers, and other engineers, to deliver high quality software. Continuously improve coding practices, testing methodologies, and development processes. Stay up to date with the latest industry trends, technologies and best practices. Mentor and provide guidance to more junior engineers. Participate in the overall direction and vision of the engineering team and organization. Qualifications Experience (non internship) in professional software development. Experience programming with at least one modern language such as Java, C++, or C# including object oriented design. Experience with the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing and operations. Bachelor's degree in computer science or equivalent (preferred). Strong background in software development with expertise in system design, data structures, algorithms and software engineering principles. Strong problem solving skills, attention to detail, and the ability to work effectively in a fast paced, collaborative environment. Equal Opportunity Employer Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.
16/06/2026
Full time
Overview The Data Center Builder Tools team is looking for an innovative, self directed Software Development Engineer to drive the development and scaling of managed industrial control services used within AWS Data Centers worldwide. Contribute to Amazon's vision of developing the safest and most secure, reliable and efficient data centers on Earth. As a Software Development Engineer on this team you will design new software solutions that power AWS Data Center industrial controls platform and management software products. Key Responsibilities Leverage your expertise in areas such as systems automation, software and test automation, and mission critical embedded systems at scale. Implement Amazon's software development principles to increase the security, availability, and simplicity of industrial controls in our data centers. Work alongside a talented, cross functional team of hardware engineers, data center operations, and security specialists. Contribute to the vision of developing the safest and most secure, reliable and efficient data centers on Earth. Architect and implement robust, scalable and efficient software components embedded in equipment and in the cloud. Collaborate with cross functional teams, including product managers, designers, and other engineers, to deliver high quality software. Continuously improve coding practices, testing methodologies, and development processes. Stay up to date with the latest industry trends, technologies and best practices. Mentor and provide guidance to more junior engineers. Participate in the overall direction and vision of the engineering team and organization. Qualifications Experience (non internship) in professional software development. Experience programming with at least one modern language such as Java, C++, or C# including object oriented design. Experience with the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing and operations. Bachelor's degree in computer science or equivalent (preferred). Strong background in software development with expertise in system design, data structures, algorithms and software engineering principles. Strong problem solving skills, attention to detail, and the ability to work effectively in a fast paced, collaborative environment. Equal Opportunity Employer Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.
Analytics Engineer London
Checkout Ltd
Company Description We're - you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere - but London is our HQ. Wherever our people work their magic, they're fast-moving, performance obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career defining opportunity to build the future of fintech. Job Description As a Data Analytics Engineer at Checkout you will be responsible for enabling key insights on how products are performing and establishing a single source of truth for North Star and tracking metrics, working closely with product managers and product data scientists to shape the product's evolution at Checkout. You'll have the opportunity to build new data products and introduce step changes in how we view analytics for these critical areas. You'll have end to end ownership of multiple data products from design to implementation to the operationalisation. How You'll Make An Impact Design and implement high performance, reusable, and scalable data models for our data warehouse using dbt and Snowflake Design and implement Looker structures (explores, views, etc) which will enable users across the organization to self serve analytics Work closely with data analysts and business teams to understand business requirements and provide data ready for analysis and reporting Continuously discover, transform, test, deploy and document data sources and data models Apply, help define, and champion data warehouse governance: data quality, testing, documentation, coding best practices and peer reviews Take initiative to improve and optimise analytics engineering workflows and platforms Key Requirements Proven delivery experience as a data, business intelligence or analytics engineer Hands on proven data modeling and data warehousing skills demonstrated in large scale data environments Proven experience in software development lifecycle in analytics (e.g. version control, testing, and CI/CD) Excellent SQL and data transformation skills (e.g. ideally proficient in dbt or similar) Familiarity with at least one of these Cloud technologies: Snowflake, AWS, Google Cloud, Microsoft Azure Passionate about sales, finance, customer, marketing and/or product analytics data Good attention to detail to highlight and address data quality issues Benefits Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
16/06/2026
Full time
Company Description We're - you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere - but London is our HQ. Wherever our people work their magic, they're fast-moving, performance obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career defining opportunity to build the future of fintech. Job Description As a Data Analytics Engineer at Checkout you will be responsible for enabling key insights on how products are performing and establishing a single source of truth for North Star and tracking metrics, working closely with product managers and product data scientists to shape the product's evolution at Checkout. You'll have the opportunity to build new data products and introduce step changes in how we view analytics for these critical areas. You'll have end to end ownership of multiple data products from design to implementation to the operationalisation. How You'll Make An Impact Design and implement high performance, reusable, and scalable data models for our data warehouse using dbt and Snowflake Design and implement Looker structures (explores, views, etc) which will enable users across the organization to self serve analytics Work closely with data analysts and business teams to understand business requirements and provide data ready for analysis and reporting Continuously discover, transform, test, deploy and document data sources and data models Apply, help define, and champion data warehouse governance: data quality, testing, documentation, coding best practices and peer reviews Take initiative to improve and optimise analytics engineering workflows and platforms Key Requirements Proven delivery experience as a data, business intelligence or analytics engineer Hands on proven data modeling and data warehousing skills demonstrated in large scale data environments Proven experience in software development lifecycle in analytics (e.g. version control, testing, and CI/CD) Excellent SQL and data transformation skills (e.g. ideally proficient in dbt or similar) Familiarity with at least one of these Cloud technologies: Snowflake, AWS, Google Cloud, Microsoft Azure Passionate about sales, finance, customer, marketing and/or product analytics data Good attention to detail to highlight and address data quality issues Benefits Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
OneStream Process & Platform Manager
Mars, Incorporated and its Affiliates Slough, Berkshire
Job Description: Location: Slough Contract Type: Permanent We're looking for a OneStream Process & Platform Manager to help us keep our financial systems running smoothly while continuously improving how we work. You'll be part of a collaborative team of three OneStream experts, supporting a global platform that drives better decisions across our business. Whether you come from a traditional finance background, IT, or a mix of both. If you're passionate about systems, problem-solving, and making an impact, we'd love to hear from you. What will be your key responsibilities? Support and execute administrative responsibilities within the OneStream application including metadata, workflows, data sources, transformation rules, cube views, dashboards, reporting, and user security. Understand vb.net to support business rule and member formula troubleshooting and maintenance. Support manual and automated interfaces and integrations with upstream and downstream systems. Create and maintain technical documentation, including system configurations, processes and procedures, and integrations. Troubleshoot user issues during the close process including conducting root cause analysis. Support internal audit controls, processes, procedures, and documentation. Provide recommendations for enhancements and upgrades. Understand and support aspects of Software Development Life Cycle for OneStream enhancements. Support OneStream user training and education as required. Stay abreast of emerging technologies and trends in OneStream Solution Exchange including XF platform and solutions. What are we looking for? Bachelor's degree in finance, Accounting, Business Administration, IT, or a related field. 3+ years' experience in EPM systems with 2+ years of OneStream experience. Deep understanding of corporate accounting consolidation processes. Strong understanding of Excel/MS Office. Strong attention to detail. Excellent communication skills in English both written and verbal. Demonstrated and proven skill in completing assignments accurately and independently. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. A strong focus on learning and development support from day one, including access to our in house Mars University. An industry competitive salary and benefits package, including company bonus.
16/06/2026
Full time
Job Description: Location: Slough Contract Type: Permanent We're looking for a OneStream Process & Platform Manager to help us keep our financial systems running smoothly while continuously improving how we work. You'll be part of a collaborative team of three OneStream experts, supporting a global platform that drives better decisions across our business. Whether you come from a traditional finance background, IT, or a mix of both. If you're passionate about systems, problem-solving, and making an impact, we'd love to hear from you. What will be your key responsibilities? Support and execute administrative responsibilities within the OneStream application including metadata, workflows, data sources, transformation rules, cube views, dashboards, reporting, and user security. Understand vb.net to support business rule and member formula troubleshooting and maintenance. Support manual and automated interfaces and integrations with upstream and downstream systems. Create and maintain technical documentation, including system configurations, processes and procedures, and integrations. Troubleshoot user issues during the close process including conducting root cause analysis. Support internal audit controls, processes, procedures, and documentation. Provide recommendations for enhancements and upgrades. Understand and support aspects of Software Development Life Cycle for OneStream enhancements. Support OneStream user training and education as required. Stay abreast of emerging technologies and trends in OneStream Solution Exchange including XF platform and solutions. What are we looking for? Bachelor's degree in finance, Accounting, Business Administration, IT, or a related field. 3+ years' experience in EPM systems with 2+ years of OneStream experience. Deep understanding of corporate accounting consolidation processes. Strong understanding of Excel/MS Office. Strong attention to detail. Excellent communication skills in English both written and verbal. Demonstrated and proven skill in completing assignments accurately and independently. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. A strong focus on learning and development support from day one, including access to our in house Mars University. An industry competitive salary and benefits package, including company bonus.

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