We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Workfront Fusion Consultant Location: London - Hybrid, 2 days remote and 3 days at client's site Contract duration: 1.5 months Pay rate: £615/day all inc. (Inside IR35) Job Description 7+ years of experience in Adobe Workfront Fusion implementation, integration, and automation. Design, develop, and maintain Fusion scenarios to automate business and marketing workflows. Integrate Workfront with Adobe Experience Cloud solutions and third-party applications such as Client, Jira, ServiceNow, SharePoint, and APIs. Configure data mappings, webhooks, triggers, error handling, and workflow orchestration. Gather business requirements and translate them into scalable automation solutions. Troubleshoot integration issues and optimize Fusion scenarios for performance and reliability. Collaborate with project managers, business stakeholders, and technical teams to deliver solutions. Prepare technical documentation, deployment plans, and knowledge transfer materials. Required Technical Skills Adobe Workfront Fusion Adobe Workfront Project & Portfolio Management (PPM) REST APIs, JSON, Webhooks Integration Platforms and Automation Tools Adobe Experience Cloud ecosystem (AEM, AJO, RTCDP preferred) JavaScript basics, data transformation, and workflow logic Agile/Scrum delivery methodology Key Performance Indicators (KPIs) Number of Fusion automations delivered successfully Reduction in manual effort through workflow automation Integration uptime and reliability Incident resolution turnaround time User adoption and stakeholder satisfaction Compliance with project timelines and quality standards If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
16/07/2026
Contractor
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Workfront Fusion Consultant Location: London - Hybrid, 2 days remote and 3 days at client's site Contract duration: 1.5 months Pay rate: £615/day all inc. (Inside IR35) Job Description 7+ years of experience in Adobe Workfront Fusion implementation, integration, and automation. Design, develop, and maintain Fusion scenarios to automate business and marketing workflows. Integrate Workfront with Adobe Experience Cloud solutions and third-party applications such as Client, Jira, ServiceNow, SharePoint, and APIs. Configure data mappings, webhooks, triggers, error handling, and workflow orchestration. Gather business requirements and translate them into scalable automation solutions. Troubleshoot integration issues and optimize Fusion scenarios for performance and reliability. Collaborate with project managers, business stakeholders, and technical teams to deliver solutions. Prepare technical documentation, deployment plans, and knowledge transfer materials. Required Technical Skills Adobe Workfront Fusion Adobe Workfront Project & Portfolio Management (PPM) REST APIs, JSON, Webhooks Integration Platforms and Automation Tools Adobe Experience Cloud ecosystem (AEM, AJO, RTCDP preferred) JavaScript basics, data transformation, and workflow logic Agile/Scrum delivery methodology Key Performance Indicators (KPIs) Number of Fusion automations delivered successfully Reduction in manual effort through workflow automation Integration uptime and reliability Incident resolution turnaround time User adoption and stakeholder satisfaction Compliance with project timelines and quality standards If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Job Description: JOB TITLE: Active Directory Support Specialist LOCATION: Client Site Aldermaston - Onsite 5 days per week (occasional WFH possible) SECURITY CLEARANCE: DV or willing to undergo DV vetting ROLE OVERVIEW: The Active Directory Specialist plays a pivotal role in supporting, maintaining, and enhancing a complex hybrid identity services environment that spans both On Prem Active Directory and Entra (Azure Active Directory). Operating within a high security, fast paced public sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long term service transformation, infrastructure modernisation, and operational automation initiatives.You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance across critical directory services including AD DS, Group Policy, ADFS, AD Connect, PKI, and a broad range of supporting technologies. This includes managing domain controllers, maintaining DNS/DHCP integrity, overseeing Group Policy design and deployment (including AGPM), and supporting authentication and federation services across tightly controlled environments. The role is highly technical and demands rigorous troubleshooting skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi layered identity architectures.In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security driven platform improvements. You will collaborate closely with architects, service leads, and project managers to define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements.A major element of the role is maintaining a strong customer focused mindset. You will be expected to work directly with customer representatives, internal DXC teams, and senior IT leadership to communicate technical challenges, propose solutions, and build trust-driven relationships. This demands excellent communication skills, documentation capabilities, and the confidence to work independently without direct supervision. You will use enterprise knowledge tools, share expertise within the engineering community, and contribute to a culture of continuous learning and improvement.The position requires adaptability, initiative, and a willingness to innovate-identifying opportunities to automate, optimise, and modernise identity services to ensure long term platform stability and compliance. The Active Directory Specialist must also be committed to maintaining the highest security standards, particularly within environments requiring DV-level clearance, where meticulous attention to detail and adherence to strict operational controls are fundamental.Overall, this is a strategically significant role that blends deep technical expertise with collaborative delivery, solution design, and continuous improvement-ensuring the organisation's hybrid identity ecosystem remains secure, modern, and highly available. KEY RESPONSIBILITIES: Administer and maintain hybrid identity infrastructures across on prem Active Directory and Azure Active Directory (Entra ID), ensuring secure, reliable authentication and directory services. Troubleshoot and optimise identity platforms including AD, ADFS, Azure AD Connect/Sync, Entra ID, and LDAP, resolving complex federation, synchronisation, and authentication issues. Lead Group Policy lifecycle management, including design, implementation, and controlled deployment using AGPM to ensure consistent and secure configuration baselines. Manage core AD infrastructure components such as Domain Controllers, FSMO roles, DNS, DHCP, Sites & Services, ensuring resilience, correct topology, and high availability. Implement and enforce Azure AD security controls, including RBAC, Conditional Access, MFA, Identity Protection, PIM, and other Zero Trust aligned safeguards. Support Azure-based platforms including Azure Virtual Desktop, Azure Storage, and policy-driven automation using PowerShell to streamline operational tasks. Administer and support Windows Server environments (2016 through 2025), ensuring proper patching, performance, and service reliability. Manage Public Key Infrastructure (PKI) and certificate-based authentication, including lifecycle operations, template management, and secure issuance practices. Support and maintain Virtualisation Platforms in conjunction with Active Directory and domain architecture best practices. Contribute to the design and delivery of identity and infrastructure solutions, including installation, configuration, optimisation, and continuous service improvement initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders in resolving identity and access-related issues. Configure and support enterprise integrations, including Azure Enterprise Applications, ADFS-integrated services, Single Sign-On (SSO), and user/application provisioning for SaaS and PaaS platforms. ESSENTIAL SKILLS & EXPERIENCE: 5+ years supporting hybrid AD (On Prem & Azure AD) in enterprise environments. Deep knowledge of Group Policy (inc. AGPM), ADFS, AD Connect, and LDAP. Strong grasp of Azure AD security (RBAC, Conditional Access, MFA, PIM). Proficiency across Windows Server 2016/2019/2022 (benefit: legacy familiarity from 2003+), DNS/DHCP, DFS, clustering, and Windows PKI. Operational excellence with Domain Controllers and FSMO role management. Azure PowerShell scripting for automation and support. Experience with O365/Exchange Online and Endpoint Management in identity related contexts. Strong documentation and communication skills; confident working directly with senior customer stakeholders. Familiarity with ServiceNow (Incidents, Requests, Change, Reporting). DESIRABLE SKILLS: Azure DevOps, IaC (ARM/Bicep), CI/CD pipelines; exposure to containers/Kubernetes. Azure Virtual Desktop (WVD/AVD) (Nerdio beneficial), Azure Monitoring and Log Analytics. Broader systems knowledge: SCCM, WSUS, SCOM, AGPM, Lumensions. Understanding of the Microsoft Tiered Administration Model and enterprise segmentation.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .
16/07/2026
Full time
Job Description: JOB TITLE: Active Directory Support Specialist LOCATION: Client Site Aldermaston - Onsite 5 days per week (occasional WFH possible) SECURITY CLEARANCE: DV or willing to undergo DV vetting ROLE OVERVIEW: The Active Directory Specialist plays a pivotal role in supporting, maintaining, and enhancing a complex hybrid identity services environment that spans both On Prem Active Directory and Entra (Azure Active Directory). Operating within a high security, fast paced public sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long term service transformation, infrastructure modernisation, and operational automation initiatives.You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance across critical directory services including AD DS, Group Policy, ADFS, AD Connect, PKI, and a broad range of supporting technologies. This includes managing domain controllers, maintaining DNS/DHCP integrity, overseeing Group Policy design and deployment (including AGPM), and supporting authentication and federation services across tightly controlled environments. The role is highly technical and demands rigorous troubleshooting skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi layered identity architectures.In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security driven platform improvements. You will collaborate closely with architects, service leads, and project managers to define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements.A major element of the role is maintaining a strong customer focused mindset. You will be expected to work directly with customer representatives, internal DXC teams, and senior IT leadership to communicate technical challenges, propose solutions, and build trust-driven relationships. This demands excellent communication skills, documentation capabilities, and the confidence to work independently without direct supervision. You will use enterprise knowledge tools, share expertise within the engineering community, and contribute to a culture of continuous learning and improvement.The position requires adaptability, initiative, and a willingness to innovate-identifying opportunities to automate, optimise, and modernise identity services to ensure long term platform stability and compliance. The Active Directory Specialist must also be committed to maintaining the highest security standards, particularly within environments requiring DV-level clearance, where meticulous attention to detail and adherence to strict operational controls are fundamental.Overall, this is a strategically significant role that blends deep technical expertise with collaborative delivery, solution design, and continuous improvement-ensuring the organisation's hybrid identity ecosystem remains secure, modern, and highly available. KEY RESPONSIBILITIES: Administer and maintain hybrid identity infrastructures across on prem Active Directory and Azure Active Directory (Entra ID), ensuring secure, reliable authentication and directory services. Troubleshoot and optimise identity platforms including AD, ADFS, Azure AD Connect/Sync, Entra ID, and LDAP, resolving complex federation, synchronisation, and authentication issues. Lead Group Policy lifecycle management, including design, implementation, and controlled deployment using AGPM to ensure consistent and secure configuration baselines. Manage core AD infrastructure components such as Domain Controllers, FSMO roles, DNS, DHCP, Sites & Services, ensuring resilience, correct topology, and high availability. Implement and enforce Azure AD security controls, including RBAC, Conditional Access, MFA, Identity Protection, PIM, and other Zero Trust aligned safeguards. Support Azure-based platforms including Azure Virtual Desktop, Azure Storage, and policy-driven automation using PowerShell to streamline operational tasks. Administer and support Windows Server environments (2016 through 2025), ensuring proper patching, performance, and service reliability. Manage Public Key Infrastructure (PKI) and certificate-based authentication, including lifecycle operations, template management, and secure issuance practices. Support and maintain Virtualisation Platforms in conjunction with Active Directory and domain architecture best practices. Contribute to the design and delivery of identity and infrastructure solutions, including installation, configuration, optimisation, and continuous service improvement initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders in resolving identity and access-related issues. Configure and support enterprise integrations, including Azure Enterprise Applications, ADFS-integrated services, Single Sign-On (SSO), and user/application provisioning for SaaS and PaaS platforms. ESSENTIAL SKILLS & EXPERIENCE: 5+ years supporting hybrid AD (On Prem & Azure AD) in enterprise environments. Deep knowledge of Group Policy (inc. AGPM), ADFS, AD Connect, and LDAP. Strong grasp of Azure AD security (RBAC, Conditional Access, MFA, PIM). Proficiency across Windows Server 2016/2019/2022 (benefit: legacy familiarity from 2003+), DNS/DHCP, DFS, clustering, and Windows PKI. Operational excellence with Domain Controllers and FSMO role management. Azure PowerShell scripting for automation and support. Experience with O365/Exchange Online and Endpoint Management in identity related contexts. Strong documentation and communication skills; confident working directly with senior customer stakeholders. Familiarity with ServiceNow (Incidents, Requests, Change, Reporting). DESIRABLE SKILLS: Azure DevOps, IaC (ARM/Bicep), CI/CD pipelines; exposure to containers/Kubernetes. Azure Virtual Desktop (WVD/AVD) (Nerdio beneficial), Azure Monitoring and Log Analytics. Broader systems knowledge: SCCM, WSUS, SCOM, AGPM, Lumensions. Understanding of the Microsoft Tiered Administration Model and enterprise segmentation.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .
The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring progress, providing constructive feedback, and fostering a positive and collaborative working environment. With excellent people skills and a performance-driven mindset, the Team Manager will drive continuous improvement, maintain high levels of team morale, and ensure business objectives are consistently met. The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks, and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. As part of your duties, you will be responsible for: Leading and motivating a team of Service Desk Analysts, who play a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution-either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). Regularly coaching and mentoring team members in line with personal development plans, focusing on both technical skills and soft skills to enhance service delivery. Developing Service Desk Analysts' skillsets to expand team capabilities and provide opportunities for career growth. Ensuring Service Desk Analysts meet their objectives and fulfil the responsibilities of their roles effectively and consistently. Undertaking HR activities such as 1-2-1 meetings, appraisals, disciplinaries, and return-to-work interviews in line with company policies. Handling formal escalations from the Service Centre, service providers, and service users, ensuring timely and satisfactory resolution. Qualifications and experience we consider to be essential for the role: Proven experience in a Service Desk or Customer Service environment. Previous supervisory or management experience, including the direct line management of team members. Strong stakeholder engagement skills, with the ability to communicate and build relationships at all organisational levels. Demonstrated ability to lead, influence, and develop both self and others, acting as a coach to guide and support team growth. Proven training skills to develop both individual and team performance. Excellent analytical, critical thinking, and problem-solving skills, with a track record of driving continuous service improvements. Ability to convey complex information clearly and adapt communication style to suit the audience. Knowledge of the regulatory environment and GDPR, ensuring compliance in all processes and interactions. Strong organisational and time-management skills, with the ability to prioritise effectively for both self and team. Adaptability and openness to change, with a willingness to embrace new ways of working in a fast-changing industry. Confidence in acting promptly and decisively when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering / Energy Industry Knowledge - Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) - Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management - Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience - Background in utilities, telecommunications, or other compliance-driven sectors with high service standards. Customer-Centric Mindset - Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
16/07/2026
Full time
The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring progress, providing constructive feedback, and fostering a positive and collaborative working environment. With excellent people skills and a performance-driven mindset, the Team Manager will drive continuous improvement, maintain high levels of team morale, and ensure business objectives are consistently met. The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks, and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. As part of your duties, you will be responsible for: Leading and motivating a team of Service Desk Analysts, who play a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution-either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). Regularly coaching and mentoring team members in line with personal development plans, focusing on both technical skills and soft skills to enhance service delivery. Developing Service Desk Analysts' skillsets to expand team capabilities and provide opportunities for career growth. Ensuring Service Desk Analysts meet their objectives and fulfil the responsibilities of their roles effectively and consistently. Undertaking HR activities such as 1-2-1 meetings, appraisals, disciplinaries, and return-to-work interviews in line with company policies. Handling formal escalations from the Service Centre, service providers, and service users, ensuring timely and satisfactory resolution. Qualifications and experience we consider to be essential for the role: Proven experience in a Service Desk or Customer Service environment. Previous supervisory or management experience, including the direct line management of team members. Strong stakeholder engagement skills, with the ability to communicate and build relationships at all organisational levels. Demonstrated ability to lead, influence, and develop both self and others, acting as a coach to guide and support team growth. Proven training skills to develop both individual and team performance. Excellent analytical, critical thinking, and problem-solving skills, with a track record of driving continuous service improvements. Ability to convey complex information clearly and adapt communication style to suit the audience. Knowledge of the regulatory environment and GDPR, ensuring compliance in all processes and interactions. Strong organisational and time-management skills, with the ability to prioritise effectively for both self and team. Adaptability and openness to change, with a willingness to embrace new ways of working in a fast-changing industry. Confidence in acting promptly and decisively when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering / Energy Industry Knowledge - Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) - Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management - Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience - Background in utilities, telecommunications, or other compliance-driven sectors with high service standards. Customer-Centric Mindset - Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at . Roles and Responsibilities: Technical Support & Troubleshooting Skills: Hardware troubleshooting: Diagnosing and resolving hardware-related issues in both Mac and Windows machines. Software troubleshooting: Diagnosing issues related to operating systems and software applications. Performance optimization: Identifying and resolving performance issues on computers (e.g., slow machines, memory issues). Mac support: In-depth troubleshooting and support for Mac OS, including issues with user profiles, hardware components, and connectivity. Windows support: Providing comprehensive support for Windows OS, including troubleshooting hardware, OS issues, and application problems. Networking & Connectivity Knowledge: Network troubleshooting: Resolving connectivity issues related to local network, Wi-Fi, VPN, and troubleshooting connectivity issues. DHCP (Dynamic Host Configuration Protocol): Understanding DHCP scopes and how they assign IP addresses. VLAN (Virtual Local Area Network): Knowledge of VLANs and how they work in conjunction with DHCP. SMB protocol: Understanding how Macs support the SMB protocol and how to configure or troubleshoot it, especially in cross-platform environments (Mac and Windows). Hardware Maintenance & Management: Hardware replacement: Knowledge of processes for diagnosing and replacing faulty hardware components, including the proper steps and any organizational processes involved. Asset management: Tracking and managing hardware assets, including decommissioning old hardware in compliance with company policies. Incident management: Handling a high volume of incidents and efficiently resolving them or escalating when necessary. Backup and recovery: Ensuring data is backed up before hardware replacements or profile deletions. System Configuration & Setup: Active Directory: Managing user accounts, especially regarding user profile setups (domain-bound and local accounts), account deletion, and retention processes. New joiner/leaver processes: Manage the onboarding and offboarding process for users, allocate assets, and ensure proper account and data management. Requirement for Incident Management: File sharing and network configuration: Understanding how Windows file sharing works on Mac (e.g., accessing Windows file shares via SMB). Processes and Compliance: Decommissioning process: Knowledge of how to properly decommission hardware and software assets, ensuring proper data deletion and retention procedures are followed. Incident and escalation management: Knowing when to upscale issues, how to handle incidents, and keeping stakeholders informed. Data retention: Understanding company policies for data retention and deletion, particularly before decommissioning hardware or deleting user accounts. Customer Service & Communication: End-user support: Interacting effectively with users, understanding their issues, and providing clear solutions. Alternatives and workarounds: Providing users with alternate solutions when issues cannot be immediately resolved, ensuring minimal disruption to their work. Documentation: Maintaining clear records of troubleshooting steps, incident resolutions, and user requests for future reference. Tools & Technology: Ticketing systems: Familiarity with ticketing tools (such as ServiceNow) for tracking and managing incidents. SCCM (System Center Configuration Manager): Experience with managing and deploying software updates, configurations, and patches using SCCM. Mac management tools: Knowledge of tools and systems used to manage Mac devices in an enterprise environment. Experience in a similar role 4-6 years of relevant experience. Prior experience in a Financial Domain. What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to Job Category Technical Apply For This Job Email Phone Years of Experience Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them?
16/07/2026
Full time
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at . Roles and Responsibilities: Technical Support & Troubleshooting Skills: Hardware troubleshooting: Diagnosing and resolving hardware-related issues in both Mac and Windows machines. Software troubleshooting: Diagnosing issues related to operating systems and software applications. Performance optimization: Identifying and resolving performance issues on computers (e.g., slow machines, memory issues). Mac support: In-depth troubleshooting and support for Mac OS, including issues with user profiles, hardware components, and connectivity. Windows support: Providing comprehensive support for Windows OS, including troubleshooting hardware, OS issues, and application problems. Networking & Connectivity Knowledge: Network troubleshooting: Resolving connectivity issues related to local network, Wi-Fi, VPN, and troubleshooting connectivity issues. DHCP (Dynamic Host Configuration Protocol): Understanding DHCP scopes and how they assign IP addresses. VLAN (Virtual Local Area Network): Knowledge of VLANs and how they work in conjunction with DHCP. SMB protocol: Understanding how Macs support the SMB protocol and how to configure or troubleshoot it, especially in cross-platform environments (Mac and Windows). Hardware Maintenance & Management: Hardware replacement: Knowledge of processes for diagnosing and replacing faulty hardware components, including the proper steps and any organizational processes involved. Asset management: Tracking and managing hardware assets, including decommissioning old hardware in compliance with company policies. Incident management: Handling a high volume of incidents and efficiently resolving them or escalating when necessary. Backup and recovery: Ensuring data is backed up before hardware replacements or profile deletions. System Configuration & Setup: Active Directory: Managing user accounts, especially regarding user profile setups (domain-bound and local accounts), account deletion, and retention processes. New joiner/leaver processes: Manage the onboarding and offboarding process for users, allocate assets, and ensure proper account and data management. Requirement for Incident Management: File sharing and network configuration: Understanding how Windows file sharing works on Mac (e.g., accessing Windows file shares via SMB). Processes and Compliance: Decommissioning process: Knowledge of how to properly decommission hardware and software assets, ensuring proper data deletion and retention procedures are followed. Incident and escalation management: Knowing when to upscale issues, how to handle incidents, and keeping stakeholders informed. Data retention: Understanding company policies for data retention and deletion, particularly before decommissioning hardware or deleting user accounts. Customer Service & Communication: End-user support: Interacting effectively with users, understanding their issues, and providing clear solutions. Alternatives and workarounds: Providing users with alternate solutions when issues cannot be immediately resolved, ensuring minimal disruption to their work. Documentation: Maintaining clear records of troubleshooting steps, incident resolutions, and user requests for future reference. Tools & Technology: Ticketing systems: Familiarity with ticketing tools (such as ServiceNow) for tracking and managing incidents. SCCM (System Center Configuration Manager): Experience with managing and deploying software updates, configurations, and patches using SCCM. Mac management tools: Knowledge of tools and systems used to manage Mac devices in an enterprise environment. Experience in a similar role 4-6 years of relevant experience. Prior experience in a Financial Domain. What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to Job Category Technical Apply For This Job Email Phone Years of Experience Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them?
Overview 12-Month Fixed-Term Contract Lead. Inspire. Elevate Service Excellence. Our global client, a recognised market leader with a complex international technology estate, is seeking an experienced IT Infrastructure Team Leader to join their Infrastructure function on a 12-month fixed-term contract. This opportunity has arisen due to the successful secondment of the current post-holder into another role within the organisation, creating an excellent chance for an established people leader to step into a highly visible position and make an immediate impact. You will play a critical role in leading a team of Infrastructure Engineers across the UK, ensuring exceptional service delivery, operational excellence, stakeholder satisfaction, and continuous improvement across core infrastructure services. The Opportunity The Infrastructure team is responsible for delivering and supporting a broad range of critical technology services including: Server & Compute Storage and Backup Network Services (LAN, WAN, Firewall and Connectivity) Unified Communications Collaboration Platforms and Exchange Services Working alongside an Infrastructure Manager and another Team Leader, you will help lead a team of circa 14 engineers across Glasgow and London, ranging from Junior Engineers through to Senior Infrastructure Specialists. You will be responsible for ensuring workloads are effectively prioritised, service levels are achieved, operational processes are followed, and your team continues to develop and thrive. This role is ideal for a people-focused technology leader who enjoys balancing operational delivery, stakeholder engagement, service improvement and team development. Responsibilities Lead and develop a team of Infrastructure Engineers, providing coaching, performance management and career development. Manage team workload and priorities, ensuring BAU activities, projects and Jira backlogs are effectively resourced and delivered. Drive service excellence by monitoring performance against SLAs/KPIs and continually improving service quality. Oversee operational and change processes, ensuring compliance, minimising risk and maintaining service stability. Act as a key stakeholder contact and escalation point, building strong relationships across the business and IT teams. Promote Agile working and continuous improvement, enhancing team performance, efficiency and customer experience. Your background We are looking for a strong people manager with a background in Infrastructure, Service Delivery, IT Support or Deskside Services, who can motivate teams and drive outstanding service outcomes. You will ideally bring: Proven experience leading technical teams within an enterprise environment Strong people management and coaching capability Experience managing operational support teams and service delivery functions Excellent stakeholder engagement and communication skills A track record of managing escalations through to successful resolution Experience working with ITIL-aligned support processes and change management Knowledge of Agile delivery methodologies and continuous improvement practices Experience with Jira, ServiceNow, Azure DevOps or similar tooling Strong organisational skills with the ability to prioritise competing demands A calm, proactive and solutions-focused approach Experience working in global organisations and across multiple time zones would be highly advantageous Benefits Hybrid working environment Opportunity to lead a talented, established Infrastructure team Exposure to a complex global technology estate High-profile role with significant stakeholder interaction Collaborative and supportive leadership team Strong focus on professional development and career progression Comprehensive benefits package
16/07/2026
Full time
Overview 12-Month Fixed-Term Contract Lead. Inspire. Elevate Service Excellence. Our global client, a recognised market leader with a complex international technology estate, is seeking an experienced IT Infrastructure Team Leader to join their Infrastructure function on a 12-month fixed-term contract. This opportunity has arisen due to the successful secondment of the current post-holder into another role within the organisation, creating an excellent chance for an established people leader to step into a highly visible position and make an immediate impact. You will play a critical role in leading a team of Infrastructure Engineers across the UK, ensuring exceptional service delivery, operational excellence, stakeholder satisfaction, and continuous improvement across core infrastructure services. The Opportunity The Infrastructure team is responsible for delivering and supporting a broad range of critical technology services including: Server & Compute Storage and Backup Network Services (LAN, WAN, Firewall and Connectivity) Unified Communications Collaboration Platforms and Exchange Services Working alongside an Infrastructure Manager and another Team Leader, you will help lead a team of circa 14 engineers across Glasgow and London, ranging from Junior Engineers through to Senior Infrastructure Specialists. You will be responsible for ensuring workloads are effectively prioritised, service levels are achieved, operational processes are followed, and your team continues to develop and thrive. This role is ideal for a people-focused technology leader who enjoys balancing operational delivery, stakeholder engagement, service improvement and team development. Responsibilities Lead and develop a team of Infrastructure Engineers, providing coaching, performance management and career development. Manage team workload and priorities, ensuring BAU activities, projects and Jira backlogs are effectively resourced and delivered. Drive service excellence by monitoring performance against SLAs/KPIs and continually improving service quality. Oversee operational and change processes, ensuring compliance, minimising risk and maintaining service stability. Act as a key stakeholder contact and escalation point, building strong relationships across the business and IT teams. Promote Agile working and continuous improvement, enhancing team performance, efficiency and customer experience. Your background We are looking for a strong people manager with a background in Infrastructure, Service Delivery, IT Support or Deskside Services, who can motivate teams and drive outstanding service outcomes. You will ideally bring: Proven experience leading technical teams within an enterprise environment Strong people management and coaching capability Experience managing operational support teams and service delivery functions Excellent stakeholder engagement and communication skills A track record of managing escalations through to successful resolution Experience working with ITIL-aligned support processes and change management Knowledge of Agile delivery methodologies and continuous improvement practices Experience with Jira, ServiceNow, Azure DevOps or similar tooling Strong organisational skills with the ability to prioritise competing demands A calm, proactive and solutions-focused approach Experience working in global organisations and across multiple time zones would be highly advantageous Benefits Hybrid working environment Opportunity to lead a talented, established Infrastructure team Exposure to a complex global technology estate High-profile role with significant stakeholder interaction Collaborative and supportive leadership team Strong focus on professional development and career progression Comprehensive benefits package
Job Description: Active Directory Specialist - Job Specification JOB TITLE: Active Directory Support Specialist LOCATION: Client Site (Aldermaston) - Onsite 5 days per week (occasional WFH possible) SECURITY CLEARANCE: DV or willing to undergo DV vetting ROLE OVERVIEW: The Active Directory Specialist plays a pivotal role in supporting, maintaining, and enhancing a complex hybrid identity services environment that spans both On Prem Active Directory and Entra (Azure Active Directory). Operating within a high security, fast paced public sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long term service transformation, infrastructure modernisation, and operational automation initiatives.You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance across critical directory services including AD DS, Group Policy, ADFS, AD Connect, PKI, and a broad range of supporting technologies. This includes managing domain controllers, maintaining DNS/DHCP integrity, overseeing Group Policy design and deployment (including AGPM), and supporting authentication and federation services across tightly controlled environments. The role is highly technical and demands rigorous troubleshooting skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi layered identity architectures.In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security driven platform improvements. You will collaborate closely with architects, service leads, and project managers to define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements.A major element of the role is maintaining a strong customer focused mindset. You will be expected to work directly with customer representatives, internal DXC teams, and senior IT leadership to communicate technical challenges, propose solutions, and build trust-driven relationships. This demands excellent communication skills, documentation capabilities, and the confidence to work independently without direct supervision. You will use enterprise knowledge tools, share expertise within the engineering community, and contribute to a culture of continuous learning and improvement.The position requires adaptability, initiative, and a willingness to innovate-identifying opportunities to automate, optimise, and modernise identity services to ensure long term platform stability and compliance. The Active Directory Specialist must also be committed to maintaining the highest security standards, particularly within environments requiring DV-level clearance, where meticulous attention to detail and adherence to strict operational controls are fundamental.Overall, this is a strategically significant role that blends deep technical expertise with collaborative delivery, solution design, and continuous improvement-ensuring the organisation's hybrid identity ecosystem remains secure, modern, and highly available. KEY RESPONSIBILITIES: Administer and maintain hybrid identity infrastructures across on prem Active Directory and Azure Active Directory (Entra ID), ensuring secure, reliable authentication and directory services. Troubleshoot and optimise identity platforms including AD, ADFS, Azure AD Connect/Sync, Entra ID, and LDAP, resolving complex federation, synchronisation, and authentication issues. Lead Group Policy lifecycle management, including design, implementation, and controlled deployment using AGPM to ensure consistent and secure configuration baselines. Manage core AD infrastructure components such as Domain Controllers, FSMO roles, DNS, DHCP, Sites & Services, ensuring resilience, correct topology, and high availability. Implement and enforce Azure AD security controls, including RBAC, Conditional Access, MFA, Identity Protection, PIM, and other Zero Trust aligned safeguards. Support Azure-based platforms including Azure Virtual Desktop, Azure Storage, and policy-driven automation using PowerShell to streamline operational tasks. Administer and support Windows Server environments (2016 through 2025), ensuring proper patching, performance, and service reliability. Manage Public Key Infrastructure (PKI) and certificate-based authentication, including lifecycle operations, template management, and secure issuance practices. Support and maintain Virtualisation Platforms in conjunction with Active Directory and domain architecture best practices. Contribute to the design and delivery of identity and infrastructure solutions, including installation, configuration, optimisation, and continuous service improvement initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders in resolving identity and access-related issues. Configure and support enterprise integrations, including Azure Enterprise Applications, ADFS-integrated services, Single Sign-On (SSO), and user/application provisioning for SaaS and PaaS platforms. ESSENTIAL SKILLS & EXPERIENCE: 5+ years supporting hybrid AD (On Prem & Azure AD) in enterprise environments. Deep knowledge of Group Policy (inc. AGPM), ADFS, AD Connect, and LDAP. Strong grasp of Azure AD security (RBAC, Conditional Access, MFA, PIM). Proficiency across Windows Server 2016/2019/2022 (benefit: legacy familiarity from 2003+), DNS/DHCP, DFS, clustering, and Windows PKI. Operational excellence with Domain Controllers and FSMO role management. Azure PowerShell scripting for automation and support. Experience with O365/Exchange Online and Endpoint Management in identity related contexts. Strong documentation and communication skills; confident working directly with senior customer stakeholders. Familiarity with ServiceNow (Incidents, Requests, Change, Reporting). DESIRABLE SKILLS: Azure DevOps, IaC (ARM/Bicep), CI/CD pipelines; exposure to containers/Kubernetes. Azure Virtual Desktop (WVD/AVD) (Nerdio beneficial), Azure Monitoring and Log Analytics. Broader systems knowledge: SCCM, WSUS, SCOM, AGPM, Lumensions. Understanding of the Microsoft Tiered Administration Model and enterprise segmentation.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams
16/07/2026
Full time
Job Description: Active Directory Specialist - Job Specification JOB TITLE: Active Directory Support Specialist LOCATION: Client Site (Aldermaston) - Onsite 5 days per week (occasional WFH possible) SECURITY CLEARANCE: DV or willing to undergo DV vetting ROLE OVERVIEW: The Active Directory Specialist plays a pivotal role in supporting, maintaining, and enhancing a complex hybrid identity services environment that spans both On Prem Active Directory and Entra (Azure Active Directory). Operating within a high security, fast paced public sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long term service transformation, infrastructure modernisation, and operational automation initiatives.You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance across critical directory services including AD DS, Group Policy, ADFS, AD Connect, PKI, and a broad range of supporting technologies. This includes managing domain controllers, maintaining DNS/DHCP integrity, overseeing Group Policy design and deployment (including AGPM), and supporting authentication and federation services across tightly controlled environments. The role is highly technical and demands rigorous troubleshooting skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi layered identity architectures.In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security driven platform improvements. You will collaborate closely with architects, service leads, and project managers to define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements.A major element of the role is maintaining a strong customer focused mindset. You will be expected to work directly with customer representatives, internal DXC teams, and senior IT leadership to communicate technical challenges, propose solutions, and build trust-driven relationships. This demands excellent communication skills, documentation capabilities, and the confidence to work independently without direct supervision. You will use enterprise knowledge tools, share expertise within the engineering community, and contribute to a culture of continuous learning and improvement.The position requires adaptability, initiative, and a willingness to innovate-identifying opportunities to automate, optimise, and modernise identity services to ensure long term platform stability and compliance. The Active Directory Specialist must also be committed to maintaining the highest security standards, particularly within environments requiring DV-level clearance, where meticulous attention to detail and adherence to strict operational controls are fundamental.Overall, this is a strategically significant role that blends deep technical expertise with collaborative delivery, solution design, and continuous improvement-ensuring the organisation's hybrid identity ecosystem remains secure, modern, and highly available. KEY RESPONSIBILITIES: Administer and maintain hybrid identity infrastructures across on prem Active Directory and Azure Active Directory (Entra ID), ensuring secure, reliable authentication and directory services. Troubleshoot and optimise identity platforms including AD, ADFS, Azure AD Connect/Sync, Entra ID, and LDAP, resolving complex federation, synchronisation, and authentication issues. Lead Group Policy lifecycle management, including design, implementation, and controlled deployment using AGPM to ensure consistent and secure configuration baselines. Manage core AD infrastructure components such as Domain Controllers, FSMO roles, DNS, DHCP, Sites & Services, ensuring resilience, correct topology, and high availability. Implement and enforce Azure AD security controls, including RBAC, Conditional Access, MFA, Identity Protection, PIM, and other Zero Trust aligned safeguards. Support Azure-based platforms including Azure Virtual Desktop, Azure Storage, and policy-driven automation using PowerShell to streamline operational tasks. Administer and support Windows Server environments (2016 through 2025), ensuring proper patching, performance, and service reliability. Manage Public Key Infrastructure (PKI) and certificate-based authentication, including lifecycle operations, template management, and secure issuance practices. Support and maintain Virtualisation Platforms in conjunction with Active Directory and domain architecture best practices. Contribute to the design and delivery of identity and infrastructure solutions, including installation, configuration, optimisation, and continuous service improvement initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders in resolving identity and access-related issues. Configure and support enterprise integrations, including Azure Enterprise Applications, ADFS-integrated services, Single Sign-On (SSO), and user/application provisioning for SaaS and PaaS platforms. ESSENTIAL SKILLS & EXPERIENCE: 5+ years supporting hybrid AD (On Prem & Azure AD) in enterprise environments. Deep knowledge of Group Policy (inc. AGPM), ADFS, AD Connect, and LDAP. Strong grasp of Azure AD security (RBAC, Conditional Access, MFA, PIM). Proficiency across Windows Server 2016/2019/2022 (benefit: legacy familiarity from 2003+), DNS/DHCP, DFS, clustering, and Windows PKI. Operational excellence with Domain Controllers and FSMO role management. Azure PowerShell scripting for automation and support. Experience with O365/Exchange Online and Endpoint Management in identity related contexts. Strong documentation and communication skills; confident working directly with senior customer stakeholders. Familiarity with ServiceNow (Incidents, Requests, Change, Reporting). DESIRABLE SKILLS: Azure DevOps, IaC (ARM/Bicep), CI/CD pipelines; exposure to containers/Kubernetes. Azure Virtual Desktop (WVD/AVD) (Nerdio beneficial), Azure Monitoring and Log Analytics. Broader systems knowledge: SCCM, WSUS, SCOM, AGPM, Lumensions. Understanding of the Microsoft Tiered Administration Model and enterprise segmentation.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Reading Borough Council is committed to delivering modern, efficient and customer focused services for our communities. Our Digital & ICT Service plays a vital role in enabling this, supporting critical council services through secure, reliable and innovative digital platforms. This role sits within our Digital Operations Team, working closely with service areas, project teams and external suppliers to ensure our systems continue to meet evolving business and customer needs. We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. About the role You'll work closely with service teams and digital colleagues to understand how systems are used in practice and how they can be improved to deliver better services and data. In this role, you will: Analyse business needs and translate them into effective system solutions on the Arcus Salesforce platform Support the configuration and ongoing optimisation of Salesforce, including objects, fields, automation, validation rules and security settings Produce clear, high quality documentation such as business requirements, process maps, technical specifications, testing plans and training materials Work collaboratively with ICT teams, service managers and external suppliers to deliver system improvements and onboard new services Manage and progress support tickets using ServiceNow, ensuring SLAs are met and users receive timely updates Support data quality, reporting, integrations and compliance with data governance and GDPR requirements This is a hybrid role utilising interpersonal skills, the ability to build/amend processes in Salesforce, and second line support for the application. Alongside this, you'll play a key role in supporting organisational change, helping services successfully adopt system enhancements and new ways of working, and presenting analysis and recommendations to a wide range of stakeholders. About You You'll be an analytical, organised and collaborative professional with experience delivering digital and business systems change. You'll be confident working with both technical and non technical stakeholders, translating business needs into practical system solutions that deliver measurable improvements. You will have strong Salesforce administration and configuration skills, with the ability to understand how systems support business processes and identify opportunities to improve services, user experience and data quality. You will be equally comfortable gathering requirements, analysing complex issues, configuring solutions, and working with technical teams to deliver enhancements. You'll bring: Proven experience administering, configuring and supporting Salesforce, or a comparable Customer Relationship Management (CRM) platform. Experience undertaking business analysis activities within system implementation, transformation or continuous improvement projects. Strong business process analysis and mapping skills, with the ability to elicit, document and validate business, functional and technical requirements. Experience translating requirements into system configurations, user stories, specifications or development work packages for technical delivery teams. Experience analysing system, service and user data to identify trends, support decision making and drive service improvement. A strong understanding of how business systems, integrations and data flows support organisational processes and customer outcomes. The ability to manage competing priorities and work effectively across multiple projects, enhancements and operational activities. Excellent written and verbal communication skills, with experience producing reports, facilitating workshops, managing stakeholders and delivering presentations to a range of audiences. A proactive and customer focused approach, with a commitment to continuous improvement and delivering high quality digital services. You'll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this: Work Together as one team - champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading Drive Efficiency - create an environment in which resources are used efficiently and employees' skills are developed and used effectively Be Ambitious - aspire to deliver excellence and inspire and support others to reach their potential Make a Difference to Reading - inspire a culture in which the customer is the focus and where change is welcomed as an opportunity Our offer We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you'll get a great feel for that working in our friendly and collaborative environment. A competitive salary alongside a range of benefits including: Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years' service and 33 days after 10 years' service, with the option to buy additional leave A wide range of flexible working opportunities Modern working environment at the Civic Offices in the heart of Reading Hybrid working, time in the office plus working from home. Life Assurance - three times your annual salary (for members of the LGPS) On site day nursery (Kennet Day Nursery) rated outstanding by Ofsted Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax Closing Date: Sunday 18th July 2026 Interview Date: To be confirmed Interview Process: To be confirmed
16/07/2026
Full time
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Reading Borough Council is committed to delivering modern, efficient and customer focused services for our communities. Our Digital & ICT Service plays a vital role in enabling this, supporting critical council services through secure, reliable and innovative digital platforms. This role sits within our Digital Operations Team, working closely with service areas, project teams and external suppliers to ensure our systems continue to meet evolving business and customer needs. We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. About the role You'll work closely with service teams and digital colleagues to understand how systems are used in practice and how they can be improved to deliver better services and data. In this role, you will: Analyse business needs and translate them into effective system solutions on the Arcus Salesforce platform Support the configuration and ongoing optimisation of Salesforce, including objects, fields, automation, validation rules and security settings Produce clear, high quality documentation such as business requirements, process maps, technical specifications, testing plans and training materials Work collaboratively with ICT teams, service managers and external suppliers to deliver system improvements and onboard new services Manage and progress support tickets using ServiceNow, ensuring SLAs are met and users receive timely updates Support data quality, reporting, integrations and compliance with data governance and GDPR requirements This is a hybrid role utilising interpersonal skills, the ability to build/amend processes in Salesforce, and second line support for the application. Alongside this, you'll play a key role in supporting organisational change, helping services successfully adopt system enhancements and new ways of working, and presenting analysis and recommendations to a wide range of stakeholders. About You You'll be an analytical, organised and collaborative professional with experience delivering digital and business systems change. You'll be confident working with both technical and non technical stakeholders, translating business needs into practical system solutions that deliver measurable improvements. You will have strong Salesforce administration and configuration skills, with the ability to understand how systems support business processes and identify opportunities to improve services, user experience and data quality. You will be equally comfortable gathering requirements, analysing complex issues, configuring solutions, and working with technical teams to deliver enhancements. You'll bring: Proven experience administering, configuring and supporting Salesforce, or a comparable Customer Relationship Management (CRM) platform. Experience undertaking business analysis activities within system implementation, transformation or continuous improvement projects. Strong business process analysis and mapping skills, with the ability to elicit, document and validate business, functional and technical requirements. Experience translating requirements into system configurations, user stories, specifications or development work packages for technical delivery teams. Experience analysing system, service and user data to identify trends, support decision making and drive service improvement. A strong understanding of how business systems, integrations and data flows support organisational processes and customer outcomes. The ability to manage competing priorities and work effectively across multiple projects, enhancements and operational activities. Excellent written and verbal communication skills, with experience producing reports, facilitating workshops, managing stakeholders and delivering presentations to a range of audiences. A proactive and customer focused approach, with a commitment to continuous improvement and delivering high quality digital services. You'll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this: Work Together as one team - champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading Drive Efficiency - create an environment in which resources are used efficiently and employees' skills are developed and used effectively Be Ambitious - aspire to deliver excellence and inspire and support others to reach their potential Make a Difference to Reading - inspire a culture in which the customer is the focus and where change is welcomed as an opportunity Our offer We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you'll get a great feel for that working in our friendly and collaborative environment. A competitive salary alongside a range of benefits including: Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years' service and 33 days after 10 years' service, with the option to buy additional leave A wide range of flexible working opportunities Modern working environment at the Civic Offices in the heart of Reading Hybrid working, time in the office plus working from home. Life Assurance - three times your annual salary (for members of the LGPS) On site day nursery (Kennet Day Nursery) rated outstanding by Ofsted Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax Closing Date: Sunday 18th July 2026 Interview Date: To be confirmed Interview Process: To be confirmed
Overview English Version: This is more than a job. It's a chance to build, grow, and make a real impact! We are seeking an experienced Data Engineering & AI Manager to lead a growing team of 7 professionals (data engineers, AI engineers) within the IS department and drive the evolution of our enterprise data and AI platform. Reporting to the Director of IS Data Services, you will work closely with System Integration and Architecture teams to ensure alignment across data flows, platforms, and integration solutions. This is a key leadership role focused on delivering scalable, reliable data platforms and AI capabilities that support enterprise decision-making. You will combine technical expertise with strong people's leadership to drive execution while fostering a high-performing, collaborative team culture. Responsibilities Team Leadership: Build, mentor, and manage a multicultural international multidisciplinary data and AI engineering team. Promote clear objectives, knowledge sharing, and continuous development. Data Platform & Architecture: Own and evolve the enterprise data platform (e.g., Snowflake, dbt, Fabric) and pipelines (Fivetran, Talend, Python). Ensure scalable, secure, and well-designed architectures aligned with best practices (e.g., data modeling, ELT/ETL, SQL). AI & MLOps Integration: Drive adoption of AI/ML capabilities within data products. Ensure robust MLOps practices for deployment, monitoring, and value delivery. Delivery Management: Prioritize and plan team activities with Product Owners and Project Managers. Balance new initiatives with technical debt, ensuring readiness, realistic planning, and quality delivery. Engineering Excellence: Oversee full lifecycle delivery of data and AI solutions. Enforce standards in design, coding, testing, CI/CD, and documentation (DataOps practices). Operations & Reliability: Ensure stable and performant production environments through monitoring, optimization, and incident management. Drive root cause analysis and continuous improvement. Stakeholder Collaboration: Act as key interface between business stakeholders and IS teams. Partner with Integration teams (e.g., Workday, Salesforce, ServiceNow) and Architecture to ensure alignment with enterprise standards and governance. Governance & Compliance: Ensure adherence to data security, privacy, and governance policies across all solutions. Innovation: In partnership with the Architecture team, monitor industry trends and introduce new tools, frameworks, and practices to improve platform capabilities and team productivity. Qualifications Experience: 10+ years in data engineering, data architecture, or related fields, including 3+ years leading technical teams. Proven track record delivering enterprise-scale data platforms. Leadership: Strong team management, communication, and stakeholder engagement skills. Ability to drive delivery in complex, cross-functional environments. Technical Expertise: Data pipelines and integration (SQL, Python, dbt, Fivetran, Talend, Airflow) Cloud data platforms (preferably Snowflake) and ecosystem (AWS or similar) Data modeling (dimensional, Data Vault) and architecture design AI/ML lifecycle and MLOps fundamentals DataOps and software engineering best practices (CI/CD, testing, documentation) Collaboration & Strategy: Ability to align with data architecture, governance, and integration teams while contributing to broader data strategy and technology roadmaps. This role combines hands-on technical leadership with team management and delivery ownership. Success requires both architectural engagement and strong people leadership. Benefits: We offer benefits that support your health, growth, and lifestyle, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks. Equal Opportunity Employer We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic. French Version: Bien plus qu'un emploi, une opportunité de construire, d'évoluer et d'avoir un réel impact ! Nous recherchons un(e) Data Engineering & AI Manager expérimenté(e) pour piloter une équipe en croissance d'environ 7 professionnels (data engineers, AI engineers) au sein du département IS, et accompagner l'évolution de notre plateforme de données et d'intelligence artificielle d'entreprise. Rattaché(e) au/à la Director of IS Data Services, vous travaillerez en étroite collaboration avec les équipes System Integration et Architecture afin d'assurer la cohérence des flux de données, des plateformes et des solutions d'intégration. Ce poste de leadership clé est centré sur la livraison de plateformes de données et de capacités IA scalables et fiables, au service de la prise de décision à l'échelle de l'entreprise. Vous combinerez expertise technique et leadership humain afin de garantir l'exécution des projets tout en favorisant une culture d'équipe performante et collaborative. Responsabilites Leadership d'équipe Construire, encadrer et faire grandir une équipe internationale et multiculturelle d'ingénieur(e)s data et IA; Définir des objectifs clairs, encourager le partage de connaissances et accompagner le développement professionnel continu ; Développer une culture de performance, de collaboration et d'amélioration continue. Plateforme de données & architecture Piloter et faire évoluer la plateforme de données d'entreprise (Snowflake, dbt, Microsoft Fabric) ainsi que les pipelines de données (Fivetran, Talend, Python) ; Garantir des architectures scalables, sécurisées et conformes aux bonnes pratiques (modélisation de données, ELT/ETL, SQL) ; Assurer la cohérence globale de l'écosystème data. Intégration de l'IA & MLOps Développer l'adoption des capacités IA/ML au sein des produits de données ; Garantir la mise en œuvre de pratiques MLOps robustes (déploiement, supervision, exploitation et création de valeur). Pilotage de la delivery Prioriser et planifier les activités de l'équipe en lien avec les Product Owners et Project Managers ; Arbitrer entre nouvelles initiatives et dette technique afin de garantir réalisme, qualité et respect des engagements ; Assurer la qualité et la livraison des projets. Excellence technique & engineering Superviser le cycle de vie complet des solutions data et IA ; Garantir le respect des standards d'ingénierie (design, développement, tests, CI/CD, documentation) dans une approche DataOps ; Promouvoir les bonnes pratiques de développement. Exploitation & fiabilité Garantir la stabilité et la performance des environnements de production ; Superviser le monitoring, l'optimisation et la gestion des incidents ; Piloter l'analyse des causes racines et l'amélioration continue. Collaboration & parties prenantes Être l'interface clé entre les équipes métiers et les équipes IS ; Collaborer avec les équipes Intégration (Workday, Salesforce, ServiceNow) et Architecture pour assurer l'alignement avec les standards et la gouvernance d'entreprise. Gouvernance & conformité Garantir le respect des politiques de sécurité, de confidentialité et de gouvernance des données sur l'ensemble des solutions. Innovation En collaboration avec l'équipe Architecture, assurer une veille technologique continue et introduire de nouveaux outils, frameworks et pratiques pour améliorer les capacités de la plateforme et la productivité des équipes. Qualifications Expérience 10+ ans d'expérience en data engineering, data architecture ou domaine similaire, dont au moins 3 ans en management d'équipes techniques ; Expérience confirmée dans la livraison de plateformes de données à grande échelle. Leadership Excellentes compétences en management d'équipe et en communication ; Capacité à évoluer dans des environnements complexes et transverses ; Forte aptitude à mobiliser et engager les parties prenantes. Expertise technique Pipelines et intégration de données (SQL, Python, dbt, Fivetran, Talend, Airflow) ; Plateformes cloud data (idéalement Snowflake) et environnements AWS ou similaires ; Modélisation de données (dimensionnelle, Data Vault) et conception d'architecture ; Connaissances des cycles de vie IA/ML et des principes MLOps ; Pratiques DataOps et bonnes pratiques d'ingénierie logicielle (CI/CD, tests, documentation). Collaboration & stratégie Capacité à travailler avec les équipes architecture, gouvernance et intégration ; Contribution active à la stratégie data et aux feuilles de route technologiques de l'entreprise. Ce poste combine leadership technique, management d'équipe et responsabilité de delivery. La réussite repose sur une forte capacité d'architecture ainsi qu'un leadership humain solide. Égalité des chances Nous nous engageons à offrir des opportunités égales à tous et à garantir un processus de recrutement équitable et inclusif. Nous ne pratiquons aucune discrimination fondée sur l'âge, le handicap, le genre, l'orientation sexuelle . click apply for full job details
16/07/2026
Full time
Overview English Version: This is more than a job. It's a chance to build, grow, and make a real impact! We are seeking an experienced Data Engineering & AI Manager to lead a growing team of 7 professionals (data engineers, AI engineers) within the IS department and drive the evolution of our enterprise data and AI platform. Reporting to the Director of IS Data Services, you will work closely with System Integration and Architecture teams to ensure alignment across data flows, platforms, and integration solutions. This is a key leadership role focused on delivering scalable, reliable data platforms and AI capabilities that support enterprise decision-making. You will combine technical expertise with strong people's leadership to drive execution while fostering a high-performing, collaborative team culture. Responsibilities Team Leadership: Build, mentor, and manage a multicultural international multidisciplinary data and AI engineering team. Promote clear objectives, knowledge sharing, and continuous development. Data Platform & Architecture: Own and evolve the enterprise data platform (e.g., Snowflake, dbt, Fabric) and pipelines (Fivetran, Talend, Python). Ensure scalable, secure, and well-designed architectures aligned with best practices (e.g., data modeling, ELT/ETL, SQL). AI & MLOps Integration: Drive adoption of AI/ML capabilities within data products. Ensure robust MLOps practices for deployment, monitoring, and value delivery. Delivery Management: Prioritize and plan team activities with Product Owners and Project Managers. Balance new initiatives with technical debt, ensuring readiness, realistic planning, and quality delivery. Engineering Excellence: Oversee full lifecycle delivery of data and AI solutions. Enforce standards in design, coding, testing, CI/CD, and documentation (DataOps practices). Operations & Reliability: Ensure stable and performant production environments through monitoring, optimization, and incident management. Drive root cause analysis and continuous improvement. Stakeholder Collaboration: Act as key interface between business stakeholders and IS teams. Partner with Integration teams (e.g., Workday, Salesforce, ServiceNow) and Architecture to ensure alignment with enterprise standards and governance. Governance & Compliance: Ensure adherence to data security, privacy, and governance policies across all solutions. Innovation: In partnership with the Architecture team, monitor industry trends and introduce new tools, frameworks, and practices to improve platform capabilities and team productivity. Qualifications Experience: 10+ years in data engineering, data architecture, or related fields, including 3+ years leading technical teams. Proven track record delivering enterprise-scale data platforms. Leadership: Strong team management, communication, and stakeholder engagement skills. Ability to drive delivery in complex, cross-functional environments. Technical Expertise: Data pipelines and integration (SQL, Python, dbt, Fivetran, Talend, Airflow) Cloud data platforms (preferably Snowflake) and ecosystem (AWS or similar) Data modeling (dimensional, Data Vault) and architecture design AI/ML lifecycle and MLOps fundamentals DataOps and software engineering best practices (CI/CD, testing, documentation) Collaboration & Strategy: Ability to align with data architecture, governance, and integration teams while contributing to broader data strategy and technology roadmaps. This role combines hands-on technical leadership with team management and delivery ownership. Success requires both architectural engagement and strong people leadership. Benefits: We offer benefits that support your health, growth, and lifestyle, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks. Equal Opportunity Employer We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic. French Version: Bien plus qu'un emploi, une opportunité de construire, d'évoluer et d'avoir un réel impact ! Nous recherchons un(e) Data Engineering & AI Manager expérimenté(e) pour piloter une équipe en croissance d'environ 7 professionnels (data engineers, AI engineers) au sein du département IS, et accompagner l'évolution de notre plateforme de données et d'intelligence artificielle d'entreprise. Rattaché(e) au/à la Director of IS Data Services, vous travaillerez en étroite collaboration avec les équipes System Integration et Architecture afin d'assurer la cohérence des flux de données, des plateformes et des solutions d'intégration. Ce poste de leadership clé est centré sur la livraison de plateformes de données et de capacités IA scalables et fiables, au service de la prise de décision à l'échelle de l'entreprise. Vous combinerez expertise technique et leadership humain afin de garantir l'exécution des projets tout en favorisant une culture d'équipe performante et collaborative. Responsabilites Leadership d'équipe Construire, encadrer et faire grandir une équipe internationale et multiculturelle d'ingénieur(e)s data et IA; Définir des objectifs clairs, encourager le partage de connaissances et accompagner le développement professionnel continu ; Développer une culture de performance, de collaboration et d'amélioration continue. Plateforme de données & architecture Piloter et faire évoluer la plateforme de données d'entreprise (Snowflake, dbt, Microsoft Fabric) ainsi que les pipelines de données (Fivetran, Talend, Python) ; Garantir des architectures scalables, sécurisées et conformes aux bonnes pratiques (modélisation de données, ELT/ETL, SQL) ; Assurer la cohérence globale de l'écosystème data. Intégration de l'IA & MLOps Développer l'adoption des capacités IA/ML au sein des produits de données ; Garantir la mise en œuvre de pratiques MLOps robustes (déploiement, supervision, exploitation et création de valeur). Pilotage de la delivery Prioriser et planifier les activités de l'équipe en lien avec les Product Owners et Project Managers ; Arbitrer entre nouvelles initiatives et dette technique afin de garantir réalisme, qualité et respect des engagements ; Assurer la qualité et la livraison des projets. Excellence technique & engineering Superviser le cycle de vie complet des solutions data et IA ; Garantir le respect des standards d'ingénierie (design, développement, tests, CI/CD, documentation) dans une approche DataOps ; Promouvoir les bonnes pratiques de développement. Exploitation & fiabilité Garantir la stabilité et la performance des environnements de production ; Superviser le monitoring, l'optimisation et la gestion des incidents ; Piloter l'analyse des causes racines et l'amélioration continue. Collaboration & parties prenantes Être l'interface clé entre les équipes métiers et les équipes IS ; Collaborer avec les équipes Intégration (Workday, Salesforce, ServiceNow) et Architecture pour assurer l'alignement avec les standards et la gouvernance d'entreprise. Gouvernance & conformité Garantir le respect des politiques de sécurité, de confidentialité et de gouvernance des données sur l'ensemble des solutions. Innovation En collaboration avec l'équipe Architecture, assurer une veille technologique continue et introduire de nouveaux outils, frameworks et pratiques pour améliorer les capacités de la plateforme et la productivité des équipes. Qualifications Expérience 10+ ans d'expérience en data engineering, data architecture ou domaine similaire, dont au moins 3 ans en management d'équipes techniques ; Expérience confirmée dans la livraison de plateformes de données à grande échelle. Leadership Excellentes compétences en management d'équipe et en communication ; Capacité à évoluer dans des environnements complexes et transverses ; Forte aptitude à mobiliser et engager les parties prenantes. Expertise technique Pipelines et intégration de données (SQL, Python, dbt, Fivetran, Talend, Airflow) ; Plateformes cloud data (idéalement Snowflake) et environnements AWS ou similaires ; Modélisation de données (dimensionnelle, Data Vault) et conception d'architecture ; Connaissances des cycles de vie IA/ML et des principes MLOps ; Pratiques DataOps et bonnes pratiques d'ingénierie logicielle (CI/CD, tests, documentation). Collaboration & stratégie Capacité à travailler avec les équipes architecture, gouvernance et intégration ; Contribution active à la stratégie data et aux feuilles de route technologiques de l'entreprise. Ce poste combine leadership technique, management d'équipe et responsabilité de delivery. La réussite repose sur une forte capacité d'architecture ainsi qu'un leadership humain solide. Égalité des chances Nous nous engageons à offrir des opportunités égales à tous et à garantir un processus de recrutement équitable et inclusif. Nous ne pratiquons aucune discrimination fondée sur l'âge, le handicap, le genre, l'orientation sexuelle . click apply for full job details
Location: North Acton, Ealing, Greater London, United Kingdom ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity. The Data Centre Team Leader is a key position in managing and providing support for our Client's Data Centre cabling infrastructure, its server and network hardware environment and physical security controls. Reporting to the Local Data Centre Manager, the Data Centre Team Leader will be site based and be responsible for the delivery of Moves, Adds and Changes (MAC) work and Business As Usual (BAU) works at a client Data Centre (In certain circumstance this may be multiple Data Centres and/or may include some Campus locations). The role is focused on the coordination and management of a team of 4+ local DC operations engineers working on rotated 24/7 shifts, as well as assisting in remote management for the wider DC Ops staff in conjunction with the peer team lead. The Data Centre Team Leader assists with the planning and smooth implementation of the day-to-day activities for all DC Ops engineering works. Working with the client, Service Delivery Manager and Data Centre Manager to improve the operational systems, processes, and procedures in support of enhanced service deliverables and management reporting. What you'll be doing as our Data Centre Team Leader: Below is a non-exhaustive list of key responsibilities of both the DC TL and Operations Engineers. The Team Leader's role is to ensure these elements are conducted properly in accordance with the processes and procedures defined by the Client and to aid or perform the tasks where necessary. Device provisioning and change execution: Building equipment racks, copper & fibre patching, SFP module installations and complete hardware installations for new server deployments, ensuring adherence to documented procedures. Connectivity testing for all installations (end-device patching) Change record ownership for new installs and server move activities. Assist with all facets of build process including shipping and receiving, identification of incompatibility and work around solutions. Assisting in routine changes using the IDRAC / MGMT port for some changes (IP's, gateway, ports, etc.) and server relocations within and across the data centres Swap out small, racked network devices Decommissions & disposals: Approve change record for phase 1 (cool off) & 2 (physical) changes. Remove equipment to secure store area. Arrange and manage asset disposal process as documented in central system. Break/ fix & monitoring: Responding to break/fix incidents Assist in maintenance and monitoring of data centre systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of support. Continual monitoring of data centre support queues and then troubleshooting and diagnosing hardware problems Performing daily date centre health checks Perform date centre walkthroughs verifying alerts for PDUs, HVACs and RPPs as well as for any server ambers lights and reporting any finds to technical support. Raise incident tickets, where applicable Records and reporting Inventory of cabling materials for provision - reported to DC Manager: Capacity reporting and available cab count. Inventory of data centre spares (memory, SFP, network cards etc) for hardware support and change works updated on central repository. IT asset management, to include database record entries and updates (ServiceNow) Raising asset lifecycle tickets for BAU installations/decommissions Schedule tape rotation process and managing delivery/collection of new/used tapes (liaising with Production support) Third party chaperone Raising access via COLO portal Raising access requests and liaising with Security team with activate/deactivate access cards. Raising access, Smart hands, trouble tickets, delivery/collection requests via the COLO portal and tracking requests to completion. What we're looking for in our Data Centre Team Leader: Relevant experienceworking in banking IT environment. Relevant experience working in a Data Centre Moves Adds and Changes environment (IT Hardware deployment). Extensive knowledge/experience in structured cabling installation, fault finding and testing with fluke test equipment. Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre) Self-starter, organised, detailed-oriented and ability to work independently as well as part of a team. Prioritisation skills and multitasking ability. Ability to work under pressure. Expert knowledge of Asset Management Systems Expert knowledge of Ticketing Systems Expert understanding of complex change management and service delivery processes. Ability to mentor and train new starters on all systems, processes, and procedures. Ability to approve / sign off training modules. Ability to lead / supervise shift activities. Ability to lead / supervise special projects from design through to handover. Experienced Service Delivery professional. Support in a large-scale and diverse environment of incident management, escalation procedures and Supervisory of people and management skills. Experience of managing 3rd parties and 3rd party delivered services Satisfactory Skills Matrix score Be an ambassador for Onnec Group Managed Services, working across the business to provide effective communication and build relationships with other teams to ensure effective dialogue and cooperation COMPTIA Server+ COMPTIA Network+ Preferred but not Essential Previous training / qualifications within Information Technology field. Information Technology Infrastructure Library - Foundation & Expert (ITIL ) If you feel you have the required skills and experience, click apply now to be considered as our Data Centre Team Leader- we'd love to hear from you!
15/07/2026
Full time
Location: North Acton, Ealing, Greater London, United Kingdom ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity. The Data Centre Team Leader is a key position in managing and providing support for our Client's Data Centre cabling infrastructure, its server and network hardware environment and physical security controls. Reporting to the Local Data Centre Manager, the Data Centre Team Leader will be site based and be responsible for the delivery of Moves, Adds and Changes (MAC) work and Business As Usual (BAU) works at a client Data Centre (In certain circumstance this may be multiple Data Centres and/or may include some Campus locations). The role is focused on the coordination and management of a team of 4+ local DC operations engineers working on rotated 24/7 shifts, as well as assisting in remote management for the wider DC Ops staff in conjunction with the peer team lead. The Data Centre Team Leader assists with the planning and smooth implementation of the day-to-day activities for all DC Ops engineering works. Working with the client, Service Delivery Manager and Data Centre Manager to improve the operational systems, processes, and procedures in support of enhanced service deliverables and management reporting. What you'll be doing as our Data Centre Team Leader: Below is a non-exhaustive list of key responsibilities of both the DC TL and Operations Engineers. The Team Leader's role is to ensure these elements are conducted properly in accordance with the processes and procedures defined by the Client and to aid or perform the tasks where necessary. Device provisioning and change execution: Building equipment racks, copper & fibre patching, SFP module installations and complete hardware installations for new server deployments, ensuring adherence to documented procedures. Connectivity testing for all installations (end-device patching) Change record ownership for new installs and server move activities. Assist with all facets of build process including shipping and receiving, identification of incompatibility and work around solutions. Assisting in routine changes using the IDRAC / MGMT port for some changes (IP's, gateway, ports, etc.) and server relocations within and across the data centres Swap out small, racked network devices Decommissions & disposals: Approve change record for phase 1 (cool off) & 2 (physical) changes. Remove equipment to secure store area. Arrange and manage asset disposal process as documented in central system. Break/ fix & monitoring: Responding to break/fix incidents Assist in maintenance and monitoring of data centre systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of support. Continual monitoring of data centre support queues and then troubleshooting and diagnosing hardware problems Performing daily date centre health checks Perform date centre walkthroughs verifying alerts for PDUs, HVACs and RPPs as well as for any server ambers lights and reporting any finds to technical support. Raise incident tickets, where applicable Records and reporting Inventory of cabling materials for provision - reported to DC Manager: Capacity reporting and available cab count. Inventory of data centre spares (memory, SFP, network cards etc) for hardware support and change works updated on central repository. IT asset management, to include database record entries and updates (ServiceNow) Raising asset lifecycle tickets for BAU installations/decommissions Schedule tape rotation process and managing delivery/collection of new/used tapes (liaising with Production support) Third party chaperone Raising access via COLO portal Raising access requests and liaising with Security team with activate/deactivate access cards. Raising access, Smart hands, trouble tickets, delivery/collection requests via the COLO portal and tracking requests to completion. What we're looking for in our Data Centre Team Leader: Relevant experienceworking in banking IT environment. Relevant experience working in a Data Centre Moves Adds and Changes environment (IT Hardware deployment). Extensive knowledge/experience in structured cabling installation, fault finding and testing with fluke test equipment. Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre) Self-starter, organised, detailed-oriented and ability to work independently as well as part of a team. Prioritisation skills and multitasking ability. Ability to work under pressure. Expert knowledge of Asset Management Systems Expert knowledge of Ticketing Systems Expert understanding of complex change management and service delivery processes. Ability to mentor and train new starters on all systems, processes, and procedures. Ability to approve / sign off training modules. Ability to lead / supervise shift activities. Ability to lead / supervise special projects from design through to handover. Experienced Service Delivery professional. Support in a large-scale and diverse environment of incident management, escalation procedures and Supervisory of people and management skills. Experience of managing 3rd parties and 3rd party delivered services Satisfactory Skills Matrix score Be an ambassador for Onnec Group Managed Services, working across the business to provide effective communication and build relationships with other teams to ensure effective dialogue and cooperation COMPTIA Server+ COMPTIA Network+ Preferred but not Essential Previous training / qualifications within Information Technology field. Information Technology Infrastructure Library - Foundation & Expert (ITIL ) If you feel you have the required skills and experience, click apply now to be considered as our Data Centre Team Leader- we'd love to hear from you!
Location: Hybrid - Split your time between home and our London office (SE1) Role Overview This would suite someone who enjoys being client facing, is comfortable talking and performing demonstrations to senior people and groups and likes strategic thinking and planning. They will be adept at grasping complex scenarios quickly and using their skills and expertise to create appropriate designs and solutions. Using their knowledge of the ServiceNow platform and its roadmap they will understand and articulate how it can deliver value in an enterprise environment for a customer. Utilising their technical and consultancy experience they must be capable of delivering work of the highest standard, identifying areas for improvement across the organisation where they see it. Best practice and standards will be at the centre of everything they do, so you would welcome the opportunity to share knowledge and coach and mentor others. We stand by our values and when we're looking for the best of the best to join us, we look for people who share these values too. No-one is above making the tea or watering the plants. Do the right thing by the customer. Always. No room for egos, politics or gossip. We're a team. Take pride in sharing what you know. If you see something that needs doing, roll up your sleeves and get it done. Remember, at some point, you did something for the first time. Responsibilities (not limited to) Provide functional and technical skills to document and configure customer requirements Ensure the work and solutions delivered adheres to the relevant coding and design standards Devise and scope solutions to customer requirements Share feedback and knowledge with colleagues Work closely with engagement managers to deliver in an agile methodology Report and manage technical issues which may cause delays to the project Continually develop skills and knowledge Provide a detailed level of technical consultancy to customers on the ServiceNow eco-system Become a Subject Matter Expert in multiple areas of the ServiceNow platform Coach and mentor others based on your areas of expertise Stay up to date on the latest ServiceNow features and applications Act as a Technical Lead on projects and engagements Promote a smarter, not harder, working ethos Required skills and experience Experience of performing an architect role at a project level within the ServiceNow eco-system Designed and documented complex solutions at a detailed level Knowledge of configuring multiple ServiceNow applications across the platform Supported sales in contributing to proposals, estimations, and demonstrations Contributed to marketing initiatives by producing content such as blogs, vlogs, and case studies Possess a detailed understanding of platform architecture, features, and capabilities, including integrations Client-facing and confident in being able to understand and articulate technical requirements Coaching and mentoring Decision-making and prioritisation Excellent communication skills at all levels Have ServiceNow certifications of Certified System Administrator, and be a Certified Implementation Specialist in one or more areas What's in it for you? Career development and progression - we invest in our people and actively promote from within. Work for an established, respected player. We've honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016. Amazing customers and a best-in class solution. Best in class tech stack, tools and training. We're committed to providing all you need to be successful in this role London based. We have a fantastic office at The Ministry in Central London and offer hybrid working with 2-3 days a week in the office. Company benefits - highlights Maternity and Parental Leave We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you'll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post natal appointments. Flexible Working We know people thrive when they're given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising. We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need. Excellent Bupa health insurance and Bupa level 3 dental cover 25 days holiday increasing based on length of service A Death-in-Service Life Insurance policy which would pay out 4X your salary Sports and Social Club - recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt
15/07/2026
Full time
Location: Hybrid - Split your time between home and our London office (SE1) Role Overview This would suite someone who enjoys being client facing, is comfortable talking and performing demonstrations to senior people and groups and likes strategic thinking and planning. They will be adept at grasping complex scenarios quickly and using their skills and expertise to create appropriate designs and solutions. Using their knowledge of the ServiceNow platform and its roadmap they will understand and articulate how it can deliver value in an enterprise environment for a customer. Utilising their technical and consultancy experience they must be capable of delivering work of the highest standard, identifying areas for improvement across the organisation where they see it. Best practice and standards will be at the centre of everything they do, so you would welcome the opportunity to share knowledge and coach and mentor others. We stand by our values and when we're looking for the best of the best to join us, we look for people who share these values too. No-one is above making the tea or watering the plants. Do the right thing by the customer. Always. No room for egos, politics or gossip. We're a team. Take pride in sharing what you know. If you see something that needs doing, roll up your sleeves and get it done. Remember, at some point, you did something for the first time. Responsibilities (not limited to) Provide functional and technical skills to document and configure customer requirements Ensure the work and solutions delivered adheres to the relevant coding and design standards Devise and scope solutions to customer requirements Share feedback and knowledge with colleagues Work closely with engagement managers to deliver in an agile methodology Report and manage technical issues which may cause delays to the project Continually develop skills and knowledge Provide a detailed level of technical consultancy to customers on the ServiceNow eco-system Become a Subject Matter Expert in multiple areas of the ServiceNow platform Coach and mentor others based on your areas of expertise Stay up to date on the latest ServiceNow features and applications Act as a Technical Lead on projects and engagements Promote a smarter, not harder, working ethos Required skills and experience Experience of performing an architect role at a project level within the ServiceNow eco-system Designed and documented complex solutions at a detailed level Knowledge of configuring multiple ServiceNow applications across the platform Supported sales in contributing to proposals, estimations, and demonstrations Contributed to marketing initiatives by producing content such as blogs, vlogs, and case studies Possess a detailed understanding of platform architecture, features, and capabilities, including integrations Client-facing and confident in being able to understand and articulate technical requirements Coaching and mentoring Decision-making and prioritisation Excellent communication skills at all levels Have ServiceNow certifications of Certified System Administrator, and be a Certified Implementation Specialist in one or more areas What's in it for you? Career development and progression - we invest in our people and actively promote from within. Work for an established, respected player. We've honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016. Amazing customers and a best-in class solution. Best in class tech stack, tools and training. We're committed to providing all you need to be successful in this role London based. We have a fantastic office at The Ministry in Central London and offer hybrid working with 2-3 days a week in the office. Company benefits - highlights Maternity and Parental Leave We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you'll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post natal appointments. Flexible Working We know people thrive when they're given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising. We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need. Excellent Bupa health insurance and Bupa level 3 dental cover 25 days holiday increasing based on length of service A Death-in-Service Life Insurance policy which would pay out 4X your salary Sports and Social Club - recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt
Responsibilities and Impact Own and execute the AIOps product roadmap, aligning priorities with enterprise reliability goals, operational maturity, adoption targets, and measurable business outcomes. Translate operational needs into clear product requirements, use cases, user stories, acceptance criteria, and prioritized backlog items across the AIOps product lifecycle. Ownership of high-impact AIOps capabilities, including noise reduction, event management, correlation, anomaly detection, root cause analysis, predictive alerting, and self healing remediation. Partner across Operations, infrastructure, SRE, platform engineering, service management, application teams, security, and vendors to operationalize AIOps capabilities and drive adoption at enterprise scale. Define and track success metrics for alert quality, incident reduction, MTTD, MTTR, service health, automation coverage, platform adoption, and operational efficiency. Present roadmap progress, risks, decisions, and outcome metrics to senior stakeholders to influence improvements to tooling, workflow, and the operating model. Maintain an analytical and data driven mindset with strong problem solving, prioritization, and decision making skills. Basic Required Qualifications 10+ years of experience in product management, IT operations, SRE, observability, platform engineering, or related enterprise technology roles. Strong understanding of AIOps concepts, including event correlation, anomaly detection, root cause analysis, noise reduction, predictive analytics, and automated remediation. Experience defining product roadmaps, managing requirements and backlog priorities, and delivering technical platform capabilities across the product lifecycle. Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience. Machine Learning: Expertise in time series forecasting, clustering, and correlation algorithms. Generative AI: Experience with LLM prompting, Retrieval Augmented Generation (RAG), and LangChain. Cloud Infrastructure: Deep understanding of AWS, Azure, or GCP infrastructure components. Additional Preferred Qualifications Experience with enterprise observability and AIOps platforms such as ServiceNow ITOM, Splunk, Dynatrace, Datadog, BigPanda, New Relic, or similar platforms. Familiarity with cloud native platforms, container orchestration systems, distributed systems, service mapping, and telemetry standards. Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks for enterprise reliability and service performance. Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering are a plus. Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
15/07/2026
Full time
Responsibilities and Impact Own and execute the AIOps product roadmap, aligning priorities with enterprise reliability goals, operational maturity, adoption targets, and measurable business outcomes. Translate operational needs into clear product requirements, use cases, user stories, acceptance criteria, and prioritized backlog items across the AIOps product lifecycle. Ownership of high-impact AIOps capabilities, including noise reduction, event management, correlation, anomaly detection, root cause analysis, predictive alerting, and self healing remediation. Partner across Operations, infrastructure, SRE, platform engineering, service management, application teams, security, and vendors to operationalize AIOps capabilities and drive adoption at enterprise scale. Define and track success metrics for alert quality, incident reduction, MTTD, MTTR, service health, automation coverage, platform adoption, and operational efficiency. Present roadmap progress, risks, decisions, and outcome metrics to senior stakeholders to influence improvements to tooling, workflow, and the operating model. Maintain an analytical and data driven mindset with strong problem solving, prioritization, and decision making skills. Basic Required Qualifications 10+ years of experience in product management, IT operations, SRE, observability, platform engineering, or related enterprise technology roles. Strong understanding of AIOps concepts, including event correlation, anomaly detection, root cause analysis, noise reduction, predictive analytics, and automated remediation. Experience defining product roadmaps, managing requirements and backlog priorities, and delivering technical platform capabilities across the product lifecycle. Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience. Machine Learning: Expertise in time series forecasting, clustering, and correlation algorithms. Generative AI: Experience with LLM prompting, Retrieval Augmented Generation (RAG), and LangChain. Cloud Infrastructure: Deep understanding of AWS, Azure, or GCP infrastructure components. Additional Preferred Qualifications Experience with enterprise observability and AIOps platforms such as ServiceNow ITOM, Splunk, Dynatrace, Datadog, BigPanda, New Relic, or similar platforms. Familiarity with cloud native platforms, container orchestration systems, distributed systems, service mapping, and telemetry standards. Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks for enterprise reliability and service performance. Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering are a plus. Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code - testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this "outer loop," helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend - enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery - and we're looking for exceptional talent to help us move even faster. Position Summary In this role, you will be working with internal and external stakeholders to architect, design and implement FinOps, IaC, and DB solutions for enterprise customers. You will have an opportunity to work with Harness Engineering and various customer functions, such as DevOps, SRE, Cloud, Finance and Engineering Analytics teams. You will develop best practices and automations to streamline Harness platform deployments in the most efficient, scalable, repeatable and reliable manner possible. We're a high-growth company on a once-in-a-lifetime journey to revolutionize engineering deployment tools & continuous delivery. In this role, you will partner closely with enterprise customers across EMEA to architect, design, and implement DevSecOps, FinOps, and Engineering Excellence solutions using the Harness platform. You will collaborate with Harness Engineering, Sales Engineering, and Customer Success, as well as customer teams including DevOps, SRE, Platform Engineering, Cloud Infrastructure, Finance, and Engineering Leadership. Your mission is to help customers modernize and scale their CI/CD practices in a way that is secure, cost efficient, reliable, and aligned with business outcomes. This is a hands on, customer facing role in a high growth global SaaS company, supporting organizations as they evolve their cloud native and Kubernetes adoption across AWS, GCP, and Azure. About the Role Engage directly with customer technical teams to assess and understand existing processes and DevSecOps, CI/CD pipelines and governance models. Architect and implement an optimized Harness setup for integration, scale, and repeatability. Interface with the Customer's Executive and Leadership teams to understand the technical goals and business objectives related to their processes, design their Harness implementation to best fit those requirements, and correlate the technical success criteria to the business requirements. Provide positive anecdotes from each engagement, craft best practices around Customer implementations, convert them into automation and create reference patterns. Document and implement processes and solutions that are employed for onboarding success for the purpose of internal enablement. Contribute to the product design, assist in the Harness Community, and for building out of an advanced technical knowledge base. Consult on DevSecOps, cloud native CI/CD and Kubernetes. Interact with customers on a professional, meaningful and technically deep level. Define current state vs. target state architecture and a phased onboarding and adoption roadmap spanning CI/CD, IaC, security and reliability. Provide forward looking technical direction aligned with both customer needs and platform evolution. Author and standardize design patterns (reusable pipeline templates, deployment strategies, golden paths) and integration blueprints to SCM, cloud, artifact registries, secret managers, identity, ITSM, and observability. Guide and oversee execution across implementation engineers and delivery partners. Drive onboarding and adoption across multiple teams and business units. Deliver hands on implementation across CI/CD, infrastructure as code, supply chain security, the internal developer portal, database DevOps, and site reliability. Partner with Customer Success and account teams to drive adoption, growth, and long term customer success. Work closely with Pre sales and Post sales teams to ensure that Harness customers are successful and experience a high level of customer satisfaction with the Harness solution. About You BA/BS degree in CS or Computer Engineering related field with 8+ years in consulting roles / software delivery / DevSecOps / Platform Engineering. You have a strong consulting attitude and a commercial acumen in delivering custom solutions to customers of all sizes, stakeholder management, workshop facilitation, and customer facing communication are part of your DNA. Your written and verbal communication are exceptional - You are able to present to a platform engineer team as well as a CxO with equal confidence. You have experience driving engineering culture change in large enterprises - such as onboarding and adoption of new tooling, processes, and ways of working at scale. You are a results driven individual with a hunger for accomplishing in fast paced environments and a knack for optimizing processes. You have a proven ability to work with cross functional, distributed teams. You are a perpetual learner, thrive in a team setting, enjoy sharing your experience and solutions, consistently pursuing excellence and success in all your tasks, detail oriented and analytical, with excellent written and verbal communication skills. You are familiar with architecture frameworks (TOGAF or equivalent) and Well Architected reviews (AWS/Azure/GCP). You have proven hands on experience leading migrations from incumbent tooling to a modern, consolidated delivery platform - including continuous delivery (e.g., IBM UrbanCode Deploy / UCD), continuous integration (e.g., Jenkins), and infrastructure as code management (e.g., Terraform Cloud / HCP Terraform). Willingness to travel up to 25%. Last but not least, you have deep hands on experience in at least 3 of the areas listed below, with working knowledge of the rest: CI/CD & pipelines: GitLab CI/CD, GitHub Actions, Jenkins, Azure DevOps, CircleCI, GitOps principles with Argo CD/Workflows, Tekton, Buildkite, Bamboo, TeamCity, AWS CodePipeline. Policy as Code & governance: OPA/Rego, HashiCorp Sentinel, Kyverno. SSO & identity: Okta, Azure AD/Entra ID, OneLogin, Keycloak, LDAP, SAML/OIDC. Infrastructure as Code (IaC): Terraform, OpenTofu, Pulumi, AWS CloudFormation, Azure ARM/Bicep, Crossplane, Ansible - plus IaC orchestration/management such as Terraform Cloud / HCP Terraform, Spacelift, env0, Scalr, Terragrunt, Atlantis, AWS Proton. IaC security scanning: Checkov, Wiz, Snyk IaC, Checkmarx, Terrascan. Application security testing: SonarQube, Checkmarx, Veracode, Semgrep, Trivy, Grype, GitGuardian. Internal developer portals & platform engineering: Backstage, Cortex, Roadie, Kratix, Port, OpsLevel, Atlassian Compass, Configure8, Humanitec - with hands on catalog modeling, golden path scaffolding, and scorecards. Environment management & deployment: Argo CD, Flux, Spinnaker, Octopus Deploy, IBM UrbanCode Deploy, Codefresh; ephemer / on demand environments (Bunnyshell, Qovery, Garden, Okteto, Signadot); configuration management with Ansible, Puppet, Chef, Saltstack in conjunction with Helm and Kustomize usage. Database DevOps: Liquibase, Flyway (incl. Redgate Flyway), Bytebase, Atlas (Ariga), Sqitch, SchemaHero, Redgate SQL Change Automation, DBmaestro. Site reliability & incident response (incl. AI assisted): incident management and postmortems (PagerDuty, Opsgenie, incident.io, Rootly, FireHydrant, Blameless); AIOps / AI SRE (Resolve.ai, Cleric, Traversal, Neubird, Datadog Bits AI, BigPanda, Moogsoft). Observability: Datadog, Prometheus/Grafana, New Relic, Splunk, Dynatrace, Honeycomb, OpenTelemetry. Containers, cloud & foundations: Docker and Kubernetes (Helm, manifests, operators) on EKS/AKS/GKE; depth in at least one of AWS/Azure/GCP (IAM, networking, managed services); secrets management (HashiCorp Vault, AWS Secrets Manager, Azure Key Vault, GCP Secret Manager, CyberArk). Scripting, languages & OS: Linux, Bash, Python (or Go), PowerShell. ITSM: ServiceNow, Jira. Work Location UK, London. Travel is roughly 25% throughout the calendar year. What You Will Have at Harness Comprehensive healthcare benefits Flexible work schedule Paid Time Off and Parental Leave Monthly, quarterly, and annual social and team building events . click apply for full job details
15/07/2026
Full time
Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code - testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this "outer loop," helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend - enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery - and we're looking for exceptional talent to help us move even faster. Position Summary In this role, you will be working with internal and external stakeholders to architect, design and implement FinOps, IaC, and DB solutions for enterprise customers. You will have an opportunity to work with Harness Engineering and various customer functions, such as DevOps, SRE, Cloud, Finance and Engineering Analytics teams. You will develop best practices and automations to streamline Harness platform deployments in the most efficient, scalable, repeatable and reliable manner possible. We're a high-growth company on a once-in-a-lifetime journey to revolutionize engineering deployment tools & continuous delivery. In this role, you will partner closely with enterprise customers across EMEA to architect, design, and implement DevSecOps, FinOps, and Engineering Excellence solutions using the Harness platform. You will collaborate with Harness Engineering, Sales Engineering, and Customer Success, as well as customer teams including DevOps, SRE, Platform Engineering, Cloud Infrastructure, Finance, and Engineering Leadership. Your mission is to help customers modernize and scale their CI/CD practices in a way that is secure, cost efficient, reliable, and aligned with business outcomes. This is a hands on, customer facing role in a high growth global SaaS company, supporting organizations as they evolve their cloud native and Kubernetes adoption across AWS, GCP, and Azure. About the Role Engage directly with customer technical teams to assess and understand existing processes and DevSecOps, CI/CD pipelines and governance models. Architect and implement an optimized Harness setup for integration, scale, and repeatability. Interface with the Customer's Executive and Leadership teams to understand the technical goals and business objectives related to their processes, design their Harness implementation to best fit those requirements, and correlate the technical success criteria to the business requirements. Provide positive anecdotes from each engagement, craft best practices around Customer implementations, convert them into automation and create reference patterns. Document and implement processes and solutions that are employed for onboarding success for the purpose of internal enablement. Contribute to the product design, assist in the Harness Community, and for building out of an advanced technical knowledge base. Consult on DevSecOps, cloud native CI/CD and Kubernetes. Interact with customers on a professional, meaningful and technically deep level. Define current state vs. target state architecture and a phased onboarding and adoption roadmap spanning CI/CD, IaC, security and reliability. Provide forward looking technical direction aligned with both customer needs and platform evolution. Author and standardize design patterns (reusable pipeline templates, deployment strategies, golden paths) and integration blueprints to SCM, cloud, artifact registries, secret managers, identity, ITSM, and observability. Guide and oversee execution across implementation engineers and delivery partners. Drive onboarding and adoption across multiple teams and business units. Deliver hands on implementation across CI/CD, infrastructure as code, supply chain security, the internal developer portal, database DevOps, and site reliability. Partner with Customer Success and account teams to drive adoption, growth, and long term customer success. Work closely with Pre sales and Post sales teams to ensure that Harness customers are successful and experience a high level of customer satisfaction with the Harness solution. About You BA/BS degree in CS or Computer Engineering related field with 8+ years in consulting roles / software delivery / DevSecOps / Platform Engineering. You have a strong consulting attitude and a commercial acumen in delivering custom solutions to customers of all sizes, stakeholder management, workshop facilitation, and customer facing communication are part of your DNA. Your written and verbal communication are exceptional - You are able to present to a platform engineer team as well as a CxO with equal confidence. You have experience driving engineering culture change in large enterprises - such as onboarding and adoption of new tooling, processes, and ways of working at scale. You are a results driven individual with a hunger for accomplishing in fast paced environments and a knack for optimizing processes. You have a proven ability to work with cross functional, distributed teams. You are a perpetual learner, thrive in a team setting, enjoy sharing your experience and solutions, consistently pursuing excellence and success in all your tasks, detail oriented and analytical, with excellent written and verbal communication skills. You are familiar with architecture frameworks (TOGAF or equivalent) and Well Architected reviews (AWS/Azure/GCP). You have proven hands on experience leading migrations from incumbent tooling to a modern, consolidated delivery platform - including continuous delivery (e.g., IBM UrbanCode Deploy / UCD), continuous integration (e.g., Jenkins), and infrastructure as code management (e.g., Terraform Cloud / HCP Terraform). Willingness to travel up to 25%. Last but not least, you have deep hands on experience in at least 3 of the areas listed below, with working knowledge of the rest: CI/CD & pipelines: GitLab CI/CD, GitHub Actions, Jenkins, Azure DevOps, CircleCI, GitOps principles with Argo CD/Workflows, Tekton, Buildkite, Bamboo, TeamCity, AWS CodePipeline. Policy as Code & governance: OPA/Rego, HashiCorp Sentinel, Kyverno. SSO & identity: Okta, Azure AD/Entra ID, OneLogin, Keycloak, LDAP, SAML/OIDC. Infrastructure as Code (IaC): Terraform, OpenTofu, Pulumi, AWS CloudFormation, Azure ARM/Bicep, Crossplane, Ansible - plus IaC orchestration/management such as Terraform Cloud / HCP Terraform, Spacelift, env0, Scalr, Terragrunt, Atlantis, AWS Proton. IaC security scanning: Checkov, Wiz, Snyk IaC, Checkmarx, Terrascan. Application security testing: SonarQube, Checkmarx, Veracode, Semgrep, Trivy, Grype, GitGuardian. Internal developer portals & platform engineering: Backstage, Cortex, Roadie, Kratix, Port, OpsLevel, Atlassian Compass, Configure8, Humanitec - with hands on catalog modeling, golden path scaffolding, and scorecards. Environment management & deployment: Argo CD, Flux, Spinnaker, Octopus Deploy, IBM UrbanCode Deploy, Codefresh; ephemer / on demand environments (Bunnyshell, Qovery, Garden, Okteto, Signadot); configuration management with Ansible, Puppet, Chef, Saltstack in conjunction with Helm and Kustomize usage. Database DevOps: Liquibase, Flyway (incl. Redgate Flyway), Bytebase, Atlas (Ariga), Sqitch, SchemaHero, Redgate SQL Change Automation, DBmaestro. Site reliability & incident response (incl. AI assisted): incident management and postmortems (PagerDuty, Opsgenie, incident.io, Rootly, FireHydrant, Blameless); AIOps / AI SRE (Resolve.ai, Cleric, Traversal, Neubird, Datadog Bits AI, BigPanda, Moogsoft). Observability: Datadog, Prometheus/Grafana, New Relic, Splunk, Dynatrace, Honeycomb, OpenTelemetry. Containers, cloud & foundations: Docker and Kubernetes (Helm, manifests, operators) on EKS/AKS/GKE; depth in at least one of AWS/Azure/GCP (IAM, networking, managed services); secrets management (HashiCorp Vault, AWS Secrets Manager, Azure Key Vault, GCP Secret Manager, CyberArk). Scripting, languages & OS: Linux, Bash, Python (or Go), PowerShell. ITSM: ServiceNow, Jira. Work Location UK, London. Travel is roughly 25% throughout the calendar year. What You Will Have at Harness Comprehensive healthcare benefits Flexible work schedule Paid Time Off and Parental Leave Monthly, quarterly, and annual social and team building events . click apply for full job details
Cyber Operations & IR ManagerApplylocations: Londontime type: Full timeposted on: Posted 2 Days Agojob requisition id: JRWhen you join EDF Trading, you'll become part of a diverse international team of experts who challenge conventional ideas, test new approaches, and think outside the box.Energy markets evolve rapidly, so our team needs to remain agile, flexible, and ready to spot opportunities across all the markets we trade in power, gas, LNG, LPG, oil, and environmental products.EDF Group and our customers all over the world trust that their assets are managed by us in the most effective and efficient manner and are protected through expert risk management. Trading for over 20 years, it's experience that makes us leaders in the field. Energy is what we do.Become part of the team and you will be offered a great range of benefits, which include (location dependent) hybrid working, a personal pension plan, private medical and dental insurance, bi-annual health assessments, corporate gym memberships, an electric car lease programme, childcare vouchers, a cycle-to-work scheme, season ticket loans, volunteering opportunities, and much more.Gender balance and inclusion are very high on the agenda at EDF Trading, so you will become part of an ever-diversifying family of around 750 colleagues based in London, Paris, Singapore, and Houston. Regular social and networking events, both physical and virtual, will ensure that you always feel connected to your colleagues and the business.Who are we? We are EDF Trading, part of the EDF Group - a world leader in low-carbon, sustainable electricity generation.Join us, make a difference, and help shape the future of energy.Job Description: Department Information Technology (IT) Position purpose To lead and line-manage EDF Trading's London-based cyber security team, assure the local delivery of globally-prioritised work, and act as Incident Commander and first point of escalation for cyber security in London. The role additionally leads the Endpoint, Platform and Incident Response capability, owning the global prioritisation of that backlog against enterprise cyber risk. Main responsibilities People Leadership & Line Management (25%) Line-manage the London-based cyber security team, setting objectives and managing performance. Provide day-to-day supervision, coaching and development, building local capability and resilience. Allocate London team members' time to globally-prioritised work, balancing workload across capability areas. Act as the local point of contact for recruitment, onboarding and HR matters in London. Incident Command & Escalation (20%) Act as Incident Commander for security incidents during London hours, coordinating first responders, IT, Legal, Compliance, specialist providers and EDF Group as required. Serve as the first point of escalation for IT and the business in London on cyber security matters. Work with the 24/7 Managed Detection and Response (MDR) provider to triage and escalate detections. Coordinate local participation in incident response exercises and maintain readiness. Local Delivery Assurance (20%) Assure local execution of globally-prioritised work to agreed quality, pace and outcomes. Drive London-side delivery of in-flight initiatives through to completion. Track and chase vulnerability remediation and patching on London-managed systems, escalating blockers. Maintain local operational health and a documented view of London roles and responsibilities. Endpoint, Platform & Incident Response - Capability Lead (20%) Own the global prioritisation of the Endpoint, Platform and Incident Response backlog, ordered against the enterprise cyber risk register and exploitation-based intelligence (e.g. MITRE ATT&CK). Curate the backlog from inputs across Houston and London, including the endpoint detection and response (CrowdStrike) execution lead. Maintain alignment of this domain to the enterprise risks for endpoint compromise, detection and containment, and cyber resilience. Operate within the Global Head's monthly prioritisation cadence; prioritisation across other domains remains with the Global Head. Governance & Stakeholder Engagement (15%) Represent cyber security in local change approvals and the Change Advisory Board (CAB). Provide the local stakeholder interface for cyber security in London. Triage and advise on Citizen IT requests, escalating data-exposure and unsanctioned-tool risks to the relevant capability owner. Support the definition and monthly reporting of cyber security KPIs for the London team. Experience required The successful candidate can demonstrate that they have: Planned and delivered complex, cross-functional security or technology initiatives end-to-end, coordinating multiple workstreams, stakeholders and dependencies to time and quality (using structured methods such as Agile/Kanban). Line-managed a security or technical team of at least three staff, including objective-setting and performance management. Led or coordinated cyber security incident response as an Incident Commander or equivalent, working with MDR providers and cross-functional stakeholders (IT, Legal, Compliance). Operated endpoint security and endpoint detection and response (EDR) tooling (e.g. CrowdStrike or equivalent) in a production environment. Prioritised and managed a risk-based security backlog, applying frameworks such as MITRE ATT&CK and threat-based prioritisation. Assured the delivery of security initiatives across distributed teams or sites, tracking vulnerability remediation and patching through to completion. Represented security in change control / Change Advisory Board (CAB) and governance forums. Built effective working relationships with IT, HR, Legal, Compliance and third-party service providers. Applied security controls aligned to recognised frameworks (MITRE ATT&CK, ISO 27001, CIS or NIST). Technical requirements Essential A strong, hands-on technical background in operational cyber security spanning endpoint & EDR, identity & Active Directory, Microsoft 365 & Azure, network/ZTNA, and SIEM/log management - able to act as a senior technical authority within the team. Demonstrable experience leading cyber security incident response (incident command), from detection through containment and remediation. Working knowledge of MITRE ATT&CK and at least one recognised control framework (ISO 27001, CIS or NIST). Risk-based prioritisation of remediation using threat intelligence. Desirable - some or all of the following (we don't expect any one candidate to have them all) Azure (infrastructure and/or security-focused experience) CrowdStrike (Falcon) Zscaler (ZIA/ZPA) Active Directory security and hardening Strong troubleshooting and problem-solving ability Security automation (scripting, SOAR or similar) Practical use of AI tools to boost personal and team productivity ServiceNow Incident playbook development and running table-top exercises A recognised security certification (e.g. CISSP, CISM or GCIH) Person specification A capable people leader - able to set direction, delegate, develop and inspire a team, and hold others to account. Calm, decisive judgement under pressure, particularly when leading live security incidents. Effective at coordinating people and stakeholders across multiple sites and time zones. Strong prioritisation and delivery focus - able to make risk-based trade-offs across competing demands and drive complex, multi-workstream initiatives through to completion. A confident communicator who can explain complex security topics to non-technical and senior business audiences, and influence change at all levels. Comfortable operating in a fast-paced trading-floor environment, balancing competing demands. Outcome-focused and accountable, with strong attention to the accuracy of information. Hours of work: Core hours of 8.30am - 5.30pm; however, flexibility is required to meet essential business deadlines.
14/07/2026
Full time
Cyber Operations & IR ManagerApplylocations: Londontime type: Full timeposted on: Posted 2 Days Agojob requisition id: JRWhen you join EDF Trading, you'll become part of a diverse international team of experts who challenge conventional ideas, test new approaches, and think outside the box.Energy markets evolve rapidly, so our team needs to remain agile, flexible, and ready to spot opportunities across all the markets we trade in power, gas, LNG, LPG, oil, and environmental products.EDF Group and our customers all over the world trust that their assets are managed by us in the most effective and efficient manner and are protected through expert risk management. Trading for over 20 years, it's experience that makes us leaders in the field. Energy is what we do.Become part of the team and you will be offered a great range of benefits, which include (location dependent) hybrid working, a personal pension plan, private medical and dental insurance, bi-annual health assessments, corporate gym memberships, an electric car lease programme, childcare vouchers, a cycle-to-work scheme, season ticket loans, volunteering opportunities, and much more.Gender balance and inclusion are very high on the agenda at EDF Trading, so you will become part of an ever-diversifying family of around 750 colleagues based in London, Paris, Singapore, and Houston. Regular social and networking events, both physical and virtual, will ensure that you always feel connected to your colleagues and the business.Who are we? We are EDF Trading, part of the EDF Group - a world leader in low-carbon, sustainable electricity generation.Join us, make a difference, and help shape the future of energy.Job Description: Department Information Technology (IT) Position purpose To lead and line-manage EDF Trading's London-based cyber security team, assure the local delivery of globally-prioritised work, and act as Incident Commander and first point of escalation for cyber security in London. The role additionally leads the Endpoint, Platform and Incident Response capability, owning the global prioritisation of that backlog against enterprise cyber risk. Main responsibilities People Leadership & Line Management (25%) Line-manage the London-based cyber security team, setting objectives and managing performance. Provide day-to-day supervision, coaching and development, building local capability and resilience. Allocate London team members' time to globally-prioritised work, balancing workload across capability areas. Act as the local point of contact for recruitment, onboarding and HR matters in London. Incident Command & Escalation (20%) Act as Incident Commander for security incidents during London hours, coordinating first responders, IT, Legal, Compliance, specialist providers and EDF Group as required. Serve as the first point of escalation for IT and the business in London on cyber security matters. Work with the 24/7 Managed Detection and Response (MDR) provider to triage and escalate detections. Coordinate local participation in incident response exercises and maintain readiness. Local Delivery Assurance (20%) Assure local execution of globally-prioritised work to agreed quality, pace and outcomes. Drive London-side delivery of in-flight initiatives through to completion. Track and chase vulnerability remediation and patching on London-managed systems, escalating blockers. Maintain local operational health and a documented view of London roles and responsibilities. Endpoint, Platform & Incident Response - Capability Lead (20%) Own the global prioritisation of the Endpoint, Platform and Incident Response backlog, ordered against the enterprise cyber risk register and exploitation-based intelligence (e.g. MITRE ATT&CK). Curate the backlog from inputs across Houston and London, including the endpoint detection and response (CrowdStrike) execution lead. Maintain alignment of this domain to the enterprise risks for endpoint compromise, detection and containment, and cyber resilience. Operate within the Global Head's monthly prioritisation cadence; prioritisation across other domains remains with the Global Head. Governance & Stakeholder Engagement (15%) Represent cyber security in local change approvals and the Change Advisory Board (CAB). Provide the local stakeholder interface for cyber security in London. Triage and advise on Citizen IT requests, escalating data-exposure and unsanctioned-tool risks to the relevant capability owner. Support the definition and monthly reporting of cyber security KPIs for the London team. Experience required The successful candidate can demonstrate that they have: Planned and delivered complex, cross-functional security or technology initiatives end-to-end, coordinating multiple workstreams, stakeholders and dependencies to time and quality (using structured methods such as Agile/Kanban). Line-managed a security or technical team of at least three staff, including objective-setting and performance management. Led or coordinated cyber security incident response as an Incident Commander or equivalent, working with MDR providers and cross-functional stakeholders (IT, Legal, Compliance). Operated endpoint security and endpoint detection and response (EDR) tooling (e.g. CrowdStrike or equivalent) in a production environment. Prioritised and managed a risk-based security backlog, applying frameworks such as MITRE ATT&CK and threat-based prioritisation. Assured the delivery of security initiatives across distributed teams or sites, tracking vulnerability remediation and patching through to completion. Represented security in change control / Change Advisory Board (CAB) and governance forums. Built effective working relationships with IT, HR, Legal, Compliance and third-party service providers. Applied security controls aligned to recognised frameworks (MITRE ATT&CK, ISO 27001, CIS or NIST). Technical requirements Essential A strong, hands-on technical background in operational cyber security spanning endpoint & EDR, identity & Active Directory, Microsoft 365 & Azure, network/ZTNA, and SIEM/log management - able to act as a senior technical authority within the team. Demonstrable experience leading cyber security incident response (incident command), from detection through containment and remediation. Working knowledge of MITRE ATT&CK and at least one recognised control framework (ISO 27001, CIS or NIST). Risk-based prioritisation of remediation using threat intelligence. Desirable - some or all of the following (we don't expect any one candidate to have them all) Azure (infrastructure and/or security-focused experience) CrowdStrike (Falcon) Zscaler (ZIA/ZPA) Active Directory security and hardening Strong troubleshooting and problem-solving ability Security automation (scripting, SOAR or similar) Practical use of AI tools to boost personal and team productivity ServiceNow Incident playbook development and running table-top exercises A recognised security certification (e.g. CISSP, CISM or GCIH) Person specification A capable people leader - able to set direction, delegate, develop and inspire a team, and hold others to account. Calm, decisive judgement under pressure, particularly when leading live security incidents. Effective at coordinating people and stakeholders across multiple sites and time zones. Strong prioritisation and delivery focus - able to make risk-based trade-offs across competing demands and drive complex, multi-workstream initiatives through to completion. A confident communicator who can explain complex security topics to non-technical and senior business audiences, and influence change at all levels. Comfortable operating in a fast-paced trading-floor environment, balancing competing demands. Outcome-focused and accountable, with strong attention to the accuracy of information. Hours of work: Core hours of 8.30am - 5.30pm; however, flexibility is required to meet essential business deadlines.
Technical Manager - ServiceNow - (Financial Services) Location: London - Other locations: Primary Location Only Salary: Competitive Join a collaborative, inclusive, growing team that supports our clients' digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform. In this energising role you will configure and lead projects, update ServiceNow solutions, and guide stakeholders toward business results. Responsibilities Lead a range of projects/initiatives to deliver value and successful outcomes via the ServiceNow platform. Facilitate workshops and 1 to 1 sessions to understand client challenges and demonstrate solutions. Develop and contribute technically and functionally to solutions and sales. Lead and support the development team within our customers to reach potential and deliver outstanding outcomes and quality experiences. Set up and lead ways of working to ensure development execution is delivered in a fun, inclusive, positive, and energetic way. Provide and set assurance standards throughout the development lifecycle. Meet and manage deadlines individually, as part of and/or as the leader of a team. Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders. Participate in knowledge sharing and good practice development, working with the UKI, EMEA and Global teams. Coach and develop others, acting as a positive role model for our people and clients. Skills and Attributes for Success An open, inclusive growth mindset with a passion for collaboration. A good communicator with the confidence to engage at different levels. Ability to build great relationships and create impact with first and last impressions. Resilience in the face of challenges, collaborating, seeking support, persuading, influencing, and taking on board genuine concerns. Self-starting, able to work independently and as part of a team. Able to adapt and vary approaches to suit client requirements and cultural considerations. Flexibility to travel UK and globally as required by the work. Qualifications Previous technical and architectural experience of ServiceNow. Knowledge of ServiceNow CMDB/CSDM. Proven track record of implementing ServiceNow, delivering to deadlines and milestones. ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules. Demonstrable evidence of delivering real and sustainable ServiceNow solutions. Some experience of people management and ability to manage different types/groups of stakeholders. Ideally Relevant professional experience, such as previous work with a Big 4, global management consultancy, niche consultancy, or an in house role gaining exposure to ServiceNow projects and broader Digital Transformation programmes. Experience of Financial Services across Banking, Insurance or Wealth Asset Management. Experience with broader ServiceNow solutions and/or other SaaS/PaaS tools. What we look for We're interested in people with integrity who can collaborate with people from diverse backgrounds and possess a growth mindset. What we offer Competitive remuneration package rewarded for individual and team performance, supported by a comprehensive Total Rewards package. Continuous learning opportunities to develop mindset and skills. Success as defined by you: tools and flexibility to make a meaningful impact in your own way. Transformative leadership: insights, coaching, and confidence to be the leader the world needs. Diverse and inclusive culture: you'll be embraced for who you are and empowered to use your voice.
14/07/2026
Full time
Technical Manager - ServiceNow - (Financial Services) Location: London - Other locations: Primary Location Only Salary: Competitive Join a collaborative, inclusive, growing team that supports our clients' digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform. In this energising role you will configure and lead projects, update ServiceNow solutions, and guide stakeholders toward business results. Responsibilities Lead a range of projects/initiatives to deliver value and successful outcomes via the ServiceNow platform. Facilitate workshops and 1 to 1 sessions to understand client challenges and demonstrate solutions. Develop and contribute technically and functionally to solutions and sales. Lead and support the development team within our customers to reach potential and deliver outstanding outcomes and quality experiences. Set up and lead ways of working to ensure development execution is delivered in a fun, inclusive, positive, and energetic way. Provide and set assurance standards throughout the development lifecycle. Meet and manage deadlines individually, as part of and/or as the leader of a team. Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders. Participate in knowledge sharing and good practice development, working with the UKI, EMEA and Global teams. Coach and develop others, acting as a positive role model for our people and clients. Skills and Attributes for Success An open, inclusive growth mindset with a passion for collaboration. A good communicator with the confidence to engage at different levels. Ability to build great relationships and create impact with first and last impressions. Resilience in the face of challenges, collaborating, seeking support, persuading, influencing, and taking on board genuine concerns. Self-starting, able to work independently and as part of a team. Able to adapt and vary approaches to suit client requirements and cultural considerations. Flexibility to travel UK and globally as required by the work. Qualifications Previous technical and architectural experience of ServiceNow. Knowledge of ServiceNow CMDB/CSDM. Proven track record of implementing ServiceNow, delivering to deadlines and milestones. ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules. Demonstrable evidence of delivering real and sustainable ServiceNow solutions. Some experience of people management and ability to manage different types/groups of stakeholders. Ideally Relevant professional experience, such as previous work with a Big 4, global management consultancy, niche consultancy, or an in house role gaining exposure to ServiceNow projects and broader Digital Transformation programmes. Experience of Financial Services across Banking, Insurance or Wealth Asset Management. Experience with broader ServiceNow solutions and/or other SaaS/PaaS tools. What we look for We're interested in people with integrity who can collaborate with people from diverse backgrounds and possess a growth mindset. What we offer Competitive remuneration package rewarded for individual and team performance, supported by a comprehensive Total Rewards package. Continuous learning opportunities to develop mindset and skills. Success as defined by you: tools and flexibility to make a meaningful impact in your own way. Transformative leadership: insights, coaching, and confidence to be the leader the world needs. Diverse and inclusive culture: you'll be embraced for who you are and empowered to use your voice.
Join OneAdvanced Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise grade, 24x7x365 technical support to mid market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintaining the stability, security, and continuous improvement of customer environments across cloud, infrastructure, and modern workplace services. What You Will Do As a Systems Engineer (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end user technologies remain secure, stable, and well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide third line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Monitor service health, security posture, and platform alerts, taking proactive action to prevent incidents and improve stability. Support identity and access management activities, including conditional access, MFA, and role based access controls. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Identify repeat issues, inefficiencies, or gaps in documentation and take ownership of improvement opportunities. Contribute to the development and maintenance of knowledge articles, runbooks, and operational standards. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross platform issues. What You Will Have Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Understanding of Entra ID (Azure AD), identity controls, and access governance. Practical experience working within an ITIL aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi customer environment. Clear and concise communication skills, both written and verbal. A disciplined approach to documentation and knowledge sharing. Eligibility for UK Government Security Check (SC) clearance. Desirable skills and experience Experience supporting Microsoft Teams telephony and collaboration services. Exposure to Power Platform (Power Automate, Power Apps) for operational improvement. Scripting or automation experience using PowerShell. Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines). Experience working in an MSP or shared service environment. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Please note, applicants must have the legal right to work in the UK at the time of application. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical history exclusions Financial benefits that have your back Performance based rewards tailored to your role, from company wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
14/07/2026
Full time
Join OneAdvanced Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise grade, 24x7x365 technical support to mid market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintaining the stability, security, and continuous improvement of customer environments across cloud, infrastructure, and modern workplace services. What You Will Do As a Systems Engineer (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end user technologies remain secure, stable, and well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide third line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Monitor service health, security posture, and platform alerts, taking proactive action to prevent incidents and improve stability. Support identity and access management activities, including conditional access, MFA, and role based access controls. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Identify repeat issues, inefficiencies, or gaps in documentation and take ownership of improvement opportunities. Contribute to the development and maintenance of knowledge articles, runbooks, and operational standards. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross platform issues. What You Will Have Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Understanding of Entra ID (Azure AD), identity controls, and access governance. Practical experience working within an ITIL aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi customer environment. Clear and concise communication skills, both written and verbal. A disciplined approach to documentation and knowledge sharing. Eligibility for UK Government Security Check (SC) clearance. Desirable skills and experience Experience supporting Microsoft Teams telephony and collaboration services. Exposure to Power Platform (Power Automate, Power Apps) for operational improvement. Scripting or automation experience using PowerShell. Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines). Experience working in an MSP or shared service environment. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Please note, applicants must have the legal right to work in the UK at the time of application. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical history exclusions Financial benefits that have your back Performance based rewards tailored to your role, from company wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
About the Role Group IT Test & Release Manager Location: Ireland Department: Group IT Reports to: Head of Group IT Solutions & Data Platforms Panda Ireland is going through a major business and technology transformation, and we are looking for a Group IT Test & Release Manager to help make sure change is delivered safely, consistently and at pace. This is a key role within our Group IT function, responsible for leading testing, release governance and production readiness across a complex technology landscape. You'll work across enterprise systems, operational platforms, customer service tools, data platforms, integrations and customer-facing technologies, including systems such as Workday, Freshworks and ERP platforms. As Group IT Test & Release Manager, you'll help build a modern, scalable and mature testing and release capability that supports rapid transformation while protecting operational stability. The Role This Group IT Test & Release Manager role is ideal for someone who combines strong technical understanding with governance discipline, stakeholder management and hands on delivery leadership. You'll be responsible for owning the end to end testing and release lifecycle, ensuring technology changes are properly planned, tested, approved, deployed and validated before reaching production. You'll work closely with IT, Transformation, Operations, Finance, Customer Services, suppliers and senior stakeholders to ensure changes are delivered with quality, control and minimal disruption. What You'll Be Doing Defining, implementing and improving the enterprise-wide testing and release management framework Establishing consistent testing standards, governance processes and quality gates across technology and transformation projects Owning end-to-end testing activities including test planning, SIT, UAT, regression testing, integration testing, release validation and production verification Ensuring testing coverage across business processes, integrations, data flows and operational dependencies Introducing risk-based testing approaches that support fast-paced transformation delivery Identifying opportunities to introduce automation and improve quality, repeatability and delivery speed Managing defect governance, including prioritisation, root cause tracking and remediation Owning and governing the release management lifecycle across multiple platforms, suppliers and delivery teams Coordinating releases across critical systems including Workday, Freshworks and integrated enterprise platforms Managing release calendars, dependencies, approvals, rollback plans and operational readiness Overseeing environment governance, release readiness and refresh cycles Working with infrastructure, security, platform engineering and third party suppliers to support successful release delivery Providing clear reporting on testing progress, release readiness, quality risks and delivery status Supporting agile delivery teams while maintaining strong governance and operational control Driving continuous improvement across testing, release and deployment processes Supporting post implementation reviews and contributing to lessons learned following incidents or major releases About You We're looking for someone with strong experience in test management, release management or quality engineering leadership within a complex technology environment. You'll be confident managing multiple releases, working across technical and non-technical teams, and balancing delivery pace with the governance needed to protect business operations. Significant experience in test management, release management or quality engineering leadership Experience managing testing and releases across complex enterprise application landscapes Strong understanding of enterprise SaaS platforms such as Workday, Freshworks, ERP or other integrated business systems Experience working in agile, hybrid or fast paced transformation environments Strong knowledge of ITIL change, release and service transition principles Experience coordinating multiple concurrent releases and delivery streams Strong understanding of API testing, integration testing, data validation, defect management, environment management and production readiness Excellent stakeholder management and communication skills The ability to work across applications, infrastructure, security, data, suppliers and business teams A practical approach to governance, with the ability to maintain control without creating unnecessary bureaucracy Strong attention to detail, organisation and ownership It would also be helpful if you have experience in operationally intensive or multi site businesses, large scale transformation programmes, ERP environments, Azure DevOps, Jira, ServiceNow, test automation, CI/CD practices, ITIL certification or ISTQB qualifications. What Success Looks Like High quality, low risk releases delivered consistently across critical business systems Fewer production incidents and failed changes Improved testing maturity, coverage and automation Faster and more predictable release cycles Strong governance that supports, rather than slows, delivery Greater confidence from business stakeholders in technology change Improved operational stability during a period of rapid transformation Scalable and repeatable testing and release processes embedded across the business Why Join Panda? This is a great opportunity to play a central role in shaping how technology change is delivered across Panda Ireland. As Group IT Test & Release Manager, you'll help establish modern testing and release practices, influence delivery standards and work closely with senior stakeholders on critical business transformation programmes. You'll be joining a business that is changing quickly, investing in technology and building stronger, more scalable ways of working across the organisation.Gro Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)
14/07/2026
Full time
About the Role Group IT Test & Release Manager Location: Ireland Department: Group IT Reports to: Head of Group IT Solutions & Data Platforms Panda Ireland is going through a major business and technology transformation, and we are looking for a Group IT Test & Release Manager to help make sure change is delivered safely, consistently and at pace. This is a key role within our Group IT function, responsible for leading testing, release governance and production readiness across a complex technology landscape. You'll work across enterprise systems, operational platforms, customer service tools, data platforms, integrations and customer-facing technologies, including systems such as Workday, Freshworks and ERP platforms. As Group IT Test & Release Manager, you'll help build a modern, scalable and mature testing and release capability that supports rapid transformation while protecting operational stability. The Role This Group IT Test & Release Manager role is ideal for someone who combines strong technical understanding with governance discipline, stakeholder management and hands on delivery leadership. You'll be responsible for owning the end to end testing and release lifecycle, ensuring technology changes are properly planned, tested, approved, deployed and validated before reaching production. You'll work closely with IT, Transformation, Operations, Finance, Customer Services, suppliers and senior stakeholders to ensure changes are delivered with quality, control and minimal disruption. What You'll Be Doing Defining, implementing and improving the enterprise-wide testing and release management framework Establishing consistent testing standards, governance processes and quality gates across technology and transformation projects Owning end-to-end testing activities including test planning, SIT, UAT, regression testing, integration testing, release validation and production verification Ensuring testing coverage across business processes, integrations, data flows and operational dependencies Introducing risk-based testing approaches that support fast-paced transformation delivery Identifying opportunities to introduce automation and improve quality, repeatability and delivery speed Managing defect governance, including prioritisation, root cause tracking and remediation Owning and governing the release management lifecycle across multiple platforms, suppliers and delivery teams Coordinating releases across critical systems including Workday, Freshworks and integrated enterprise platforms Managing release calendars, dependencies, approvals, rollback plans and operational readiness Overseeing environment governance, release readiness and refresh cycles Working with infrastructure, security, platform engineering and third party suppliers to support successful release delivery Providing clear reporting on testing progress, release readiness, quality risks and delivery status Supporting agile delivery teams while maintaining strong governance and operational control Driving continuous improvement across testing, release and deployment processes Supporting post implementation reviews and contributing to lessons learned following incidents or major releases About You We're looking for someone with strong experience in test management, release management or quality engineering leadership within a complex technology environment. You'll be confident managing multiple releases, working across technical and non-technical teams, and balancing delivery pace with the governance needed to protect business operations. Significant experience in test management, release management or quality engineering leadership Experience managing testing and releases across complex enterprise application landscapes Strong understanding of enterprise SaaS platforms such as Workday, Freshworks, ERP or other integrated business systems Experience working in agile, hybrid or fast paced transformation environments Strong knowledge of ITIL change, release and service transition principles Experience coordinating multiple concurrent releases and delivery streams Strong understanding of API testing, integration testing, data validation, defect management, environment management and production readiness Excellent stakeholder management and communication skills The ability to work across applications, infrastructure, security, data, suppliers and business teams A practical approach to governance, with the ability to maintain control without creating unnecessary bureaucracy Strong attention to detail, organisation and ownership It would also be helpful if you have experience in operationally intensive or multi site businesses, large scale transformation programmes, ERP environments, Azure DevOps, Jira, ServiceNow, test automation, CI/CD practices, ITIL certification or ISTQB qualifications. What Success Looks Like High quality, low risk releases delivered consistently across critical business systems Fewer production incidents and failed changes Improved testing maturity, coverage and automation Faster and more predictable release cycles Strong governance that supports, rather than slows, delivery Greater confidence from business stakeholders in technology change Improved operational stability during a period of rapid transformation Scalable and repeatable testing and release processes embedded across the business Why Join Panda? This is a great opportunity to play a central role in shaping how technology change is delivered across Panda Ireland. As Group IT Test & Release Manager, you'll help establish modern testing and release practices, influence delivery standards and work closely with senior stakeholders on critical business transformation programmes. You'll be joining a business that is changing quickly, investing in technology and building stronger, more scalable ways of working across the organisation.Gro Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)
Join OneAdvanced Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintainingthe stability, security, and continuous improvement of customer environments acrosscloud, infrastructure, and modern workplace services. What You Will Do As a Microsoft 365 Specialist (Modern Workplace), you willspecialisein Microsoft 365 and endpoint managementservices. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure, stable, and well governed.You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide second-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Monitor service health, security posture, and platform alerts, taking proactive action to prevent incidents and improve stability. Support identity and access management activities, including conditional access, MFA, and role-based access controls. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Identify repeat issues, inefficiencies, or gaps in documentation and take ownership of improvement opportunities. Contribute to the development and maintenance of knowledge articles, runbooks, and operational standards. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross-platform issues. What You Will Have Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Understanding of Entra ID (Azure AD), identity controls, and access governance. Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. A disciplined approach to documentation and knowledge sharing. Eligibility for UK Government Security Check (SC) clearance. Desirable skills and experience Experience supporting Microsoft Teams telephony and collaboration services. Exposure to Power Platform (Power Automate, Power Apps) for operational improvement. Scripting or automation experience using PowerShell. Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines). Experience working in an MSP or shared service environment. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Please note, applicants must have the legal right to work in the UK at the time of application. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software is our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
14/07/2026
Full time
Join OneAdvanced Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintainingthe stability, security, and continuous improvement of customer environments acrosscloud, infrastructure, and modern workplace services. What You Will Do As a Microsoft 365 Specialist (Modern Workplace), you willspecialisein Microsoft 365 and endpoint managementservices. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure, stable, and well governed.You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide second-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Monitor service health, security posture, and platform alerts, taking proactive action to prevent incidents and improve stability. Support identity and access management activities, including conditional access, MFA, and role-based access controls. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Identify repeat issues, inefficiencies, or gaps in documentation and take ownership of improvement opportunities. Contribute to the development and maintenance of knowledge articles, runbooks, and operational standards. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross-platform issues. What You Will Have Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Understanding of Entra ID (Azure AD), identity controls, and access governance. Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. A disciplined approach to documentation and knowledge sharing. Eligibility for UK Government Security Check (SC) clearance. Desirable skills and experience Experience supporting Microsoft Teams telephony and collaboration services. Exposure to Power Platform (Power Automate, Power Apps) for operational improvement. Scripting or automation experience using PowerShell. Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines). Experience working in an MSP or shared service environment. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Please note, applicants must have the legal right to work in the UK at the time of application. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software is our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
IT SUPPORT SERVICES TECHNICIAN Contract Type: Full-Time, Permanent Working Hours: 40 hours per week, Monday to Friday 8am to 5pm. Paid overtime may be required as needed. Salary: £34,000 per annum + Annual Performance Bonus Location: Glasgow What You'll Be Doing The IT Support Technician provides first- and second-line technical support, acting as the primary point of contact for end users to ensure a high level of customer satisfaction. The role involves logging, tracking, and resolving Service Desk requests, managing user access and system permissions, and escalating issues where necessary while maintaining ownership through to resolution. Working in line with documented procedures, the Technician also supports a range of administrative and operational IT tasks as directed by the IT Manager. During a Typical Day, You'll Provide Tier 1 and Tier 2 technical support using phone, ticketing systems, and chat tools. Accurately log, document, and track incidents in ServiceNow or other required systems. Carry out daily operational checks and monitor system performance to ensure availability before production hours. Deliver local IT support including hardware setup, imaging, upgrades, repairs, asset management, and PC relocations. Administer or support user access management, including ID creation and application permissions. Work flexibly across IT support shifts, including participation in on-call cover, while escalating complex issues appropriately and supporting a collaborative team environment. What You Bring to the Role Associate degree or equivalent work IT experience. Mid-level experience of Help Desk or Desktop hardware and software experience in a corporate or call centre environment. Experience with basic Network troubleshooting. Experience with basic Azure, Cloud Services (AWS), and Telephony troubleshooting. Experience with ticketing systems, preferably ServiceNow. Skills Strong communication, customer service and organizational skills. Strong problem resolution and decision-making skills. Working knowledge of Windows 10/11. Working knowledge of Outlook and Office365. A good listener with a proven ability to build relationships with all levels of staff. Strong time management skills, attention to detail and outstanding follow-up skills. The ability to work well under pressure with tight deadlines. Travel Up to 5% travel may be required. What You Can Expect 25 days annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays. Company pension Life Assurance 4 x annual salary Contributory pension scheme Private Medical and Insurance and discounted dental scheme Comprehensive travel insurance for you and family in line with Scheme rules Discounts on brand new vehicles Employee Assistance Program (EAP) Cycle to work scheme Free On-site parking Right to Work Please note: we are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application. Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
14/07/2026
Full time
IT SUPPORT SERVICES TECHNICIAN Contract Type: Full-Time, Permanent Working Hours: 40 hours per week, Monday to Friday 8am to 5pm. Paid overtime may be required as needed. Salary: £34,000 per annum + Annual Performance Bonus Location: Glasgow What You'll Be Doing The IT Support Technician provides first- and second-line technical support, acting as the primary point of contact for end users to ensure a high level of customer satisfaction. The role involves logging, tracking, and resolving Service Desk requests, managing user access and system permissions, and escalating issues where necessary while maintaining ownership through to resolution. Working in line with documented procedures, the Technician also supports a range of administrative and operational IT tasks as directed by the IT Manager. During a Typical Day, You'll Provide Tier 1 and Tier 2 technical support using phone, ticketing systems, and chat tools. Accurately log, document, and track incidents in ServiceNow or other required systems. Carry out daily operational checks and monitor system performance to ensure availability before production hours. Deliver local IT support including hardware setup, imaging, upgrades, repairs, asset management, and PC relocations. Administer or support user access management, including ID creation and application permissions. Work flexibly across IT support shifts, including participation in on-call cover, while escalating complex issues appropriately and supporting a collaborative team environment. What You Bring to the Role Associate degree or equivalent work IT experience. Mid-level experience of Help Desk or Desktop hardware and software experience in a corporate or call centre environment. Experience with basic Network troubleshooting. Experience with basic Azure, Cloud Services (AWS), and Telephony troubleshooting. Experience with ticketing systems, preferably ServiceNow. Skills Strong communication, customer service and organizational skills. Strong problem resolution and decision-making skills. Working knowledge of Windows 10/11. Working knowledge of Outlook and Office365. A good listener with a proven ability to build relationships with all levels of staff. Strong time management skills, attention to detail and outstanding follow-up skills. The ability to work well under pressure with tight deadlines. Travel Up to 5% travel may be required. What You Can Expect 25 days annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays. Company pension Life Assurance 4 x annual salary Contributory pension scheme Private Medical and Insurance and discounted dental scheme Comprehensive travel insurance for you and family in line with Scheme rules Discounts on brand new vehicles Employee Assistance Program (EAP) Cycle to work scheme Free On-site parking Right to Work Please note: we are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application. Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Description We are seeking a Director level leader with end to end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery of high impact service and operational improvements across technology, operations, and client delivery. This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes that drive measurable impact. Collaborating closely with senior leaders across Service Delivery, Service Management, Technical Operations, Incident Response, Engineering, and Product, this role will align stakeholders, lead change across boundaries, and ensure improvements are embedded into day to day ways of working. The role will also support client facing teams and, where appropriate, contribute directly to client engagement. The Role Outcome Ownership & Service Improvement Leadership Accountable for defining, prioritising, and delivering cross functional service and experience improvements, with clear ownership of outcomes and benefits realisation. Convert complex insight (incidents, reliability gaps, client feedback, operational friction) into clear priorities, executable plans, and defined success measures. Maintain a relentless focus on business impact and realised benefits, not task completion. Cross-Functional Alignment & Change Leadership Function as the senior authority for service improvement, aligning leaders, resolving trade offs, and making decisions where ownership spans multiple functions. Facilitate decision making, resolve ambiguity, and maintain momentum where ownership spans multiple teams, unblocking decisions and sustaining momentum. Ensure improvements are fully embedded into BAU operations and ways of working, not delivered as standalone initiatives. Strategic Improvement & Transformation Enablement Design and coordinate structured improvement initiatives that strengthen operational resilience, business continuity, service reliability and risk, and client experience and efficiency. Introduce and embed pragmatic improvement frameworks and governance that scale with organizational maturity. Challenge existing processes, tooling, and approaches constructively and champion a culture of continuous improvement and accountability. Data Led Insight & Performance Transparency Discover, generate, manage, and use operational and service performance data to identify systemic issues, prioritise interventions, and validate impact. Define and track meaningful performance indicators that demonstrate reliability and experience improvement, reduction in recurring issues, and service stability. Provide clear, executive ready reporting that enables informed decision making and builds confidence in progress. Programme Coordination & Delivery Discipline Apply proportionate programme and project management practices to structure delivery, manage dependencies, and mitigate risk. Track progress against agreed outcomes, benefits, and timelines, ensuring transparency without overengineering governance. Drive teams in translating strategic intent into executable, sequenced activity. Communication, Engagement & Capability Uplift Develop clear, outcome focused communications that articulate the "why," the expected impact, and behavioural implications of change as well as technological. Facilitate workshops, forums, and retrospectives that surface insight and reinforce accountability. Drive capability uplift within service and operational teams to sustain improvements long term. Service Delivery Leadership Support Take on additional leadership, operational, or transformation responsibilities aligned to organizational priorities, including oversight or leadership of critical operational or governance functions, as required. Represent Service Delivery in executive, client, and cross functional forums. Qualifications What you'll bring Essential experience and skills Extensive experience leading strategic change, transformation, or service improvement in complex, multinational environments. Proven ability to influence and engage at executive / C suite level. Strong record of independent ownership, initiative, and leading others through change. Excellent analytical capability with the ability to turn data into decisions and measurable impact. Experience working across technology, operations, and service delivery functions. Strong capability with data and service platforms (e.g. Power BI, Excel, ServiceNow, BMC). Proven experience in team training, communications, or business management roles. Desirable but not essential Good working knowledge of ITSM practices (e.g. incidents, SLAs, service design, change). Experience in financial services, insurance, or technology led environments. Familiarity with digital collaboration tools (e.g. Microsoft Teams, Miro). What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private health care, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle to work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email
14/07/2026
Full time
Description We are seeking a Director level leader with end to end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery of high impact service and operational improvements across technology, operations, and client delivery. This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes that drive measurable impact. Collaborating closely with senior leaders across Service Delivery, Service Management, Technical Operations, Incident Response, Engineering, and Product, this role will align stakeholders, lead change across boundaries, and ensure improvements are embedded into day to day ways of working. The role will also support client facing teams and, where appropriate, contribute directly to client engagement. The Role Outcome Ownership & Service Improvement Leadership Accountable for defining, prioritising, and delivering cross functional service and experience improvements, with clear ownership of outcomes and benefits realisation. Convert complex insight (incidents, reliability gaps, client feedback, operational friction) into clear priorities, executable plans, and defined success measures. Maintain a relentless focus on business impact and realised benefits, not task completion. Cross-Functional Alignment & Change Leadership Function as the senior authority for service improvement, aligning leaders, resolving trade offs, and making decisions where ownership spans multiple functions. Facilitate decision making, resolve ambiguity, and maintain momentum where ownership spans multiple teams, unblocking decisions and sustaining momentum. Ensure improvements are fully embedded into BAU operations and ways of working, not delivered as standalone initiatives. Strategic Improvement & Transformation Enablement Design and coordinate structured improvement initiatives that strengthen operational resilience, business continuity, service reliability and risk, and client experience and efficiency. Introduce and embed pragmatic improvement frameworks and governance that scale with organizational maturity. Challenge existing processes, tooling, and approaches constructively and champion a culture of continuous improvement and accountability. Data Led Insight & Performance Transparency Discover, generate, manage, and use operational and service performance data to identify systemic issues, prioritise interventions, and validate impact. Define and track meaningful performance indicators that demonstrate reliability and experience improvement, reduction in recurring issues, and service stability. Provide clear, executive ready reporting that enables informed decision making and builds confidence in progress. Programme Coordination & Delivery Discipline Apply proportionate programme and project management practices to structure delivery, manage dependencies, and mitigate risk. Track progress against agreed outcomes, benefits, and timelines, ensuring transparency without overengineering governance. Drive teams in translating strategic intent into executable, sequenced activity. Communication, Engagement & Capability Uplift Develop clear, outcome focused communications that articulate the "why," the expected impact, and behavioural implications of change as well as technological. Facilitate workshops, forums, and retrospectives that surface insight and reinforce accountability. Drive capability uplift within service and operational teams to sustain improvements long term. Service Delivery Leadership Support Take on additional leadership, operational, or transformation responsibilities aligned to organizational priorities, including oversight or leadership of critical operational or governance functions, as required. Represent Service Delivery in executive, client, and cross functional forums. Qualifications What you'll bring Essential experience and skills Extensive experience leading strategic change, transformation, or service improvement in complex, multinational environments. Proven ability to influence and engage at executive / C suite level. Strong record of independent ownership, initiative, and leading others through change. Excellent analytical capability with the ability to turn data into decisions and measurable impact. Experience working across technology, operations, and service delivery functions. Strong capability with data and service platforms (e.g. Power BI, Excel, ServiceNow, BMC). Proven experience in team training, communications, or business management roles. Desirable but not essential Good working knowledge of ITSM practices (e.g. incidents, SLAs, service design, change). Experience in financial services, insurance, or technology led environments. Familiarity with digital collaboration tools (e.g. Microsoft Teams, Miro). What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private health care, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle to work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email
ServiceNow Product Owner Location: London (3 days per week) Salary: Up to £70,000 + 10% Bonus + Excellent Benefits We're recruiting for a ServiceNow Product Owner to join an established organisation that is continuing to invest in and expand its ServiceNow platform. This is an exciting opportunity to take ownership of a platform that is still in its early stages, giving you the chance to influence its direction, define the roadmap, and drive adoption across the wider business. Working with both business and technical stakeholders, you'll be responsible for ensuring the platform delivers maximum value, prioritising enhancements, and supporting the ongoing development of ServiceNow capabilities. Key Responsibilities Own and manage the ServiceNow product roadmap and backlog. Engage with stakeholders across the business to gather, challenge and prioritise requirements. Drive adoption and continuous improvement of the ServiceNow platform. Work closely with technical teams to deliver new functionality and enhancements. Ensure developments align with business priorities and strategic objectives. Champion best practice and help maximise the value of the ServiceNow investment. About You We're looking for someone with experience working as a Product Owner, Product Manager or Platform Owner within a ServiceNow environment. You'll have: Experience owning or managing a ServiceNow platform and product roadmap. Strong stakeholder management and communication skills. Experience working with ServiceNow ITSM , with exposure to additional ServiceNow modules. Experience of HRSD would be advantageous but is not essential. A collaborative approach and the ability to translate business needs into prioritised deliverables. In return, you'll join a well-established organisation where you'll have genuine ownership of the platform and the opportunity to shape the future of ServiceNow across the business, alongside a competitive salary, annual bonus and an excellent benefits package. If you're looking for a role where you can make a real impact and help drive the evolution of a growing ServiceNow platform, we'd love to hear from you.
14/07/2026
Full time
ServiceNow Product Owner Location: London (3 days per week) Salary: Up to £70,000 + 10% Bonus + Excellent Benefits We're recruiting for a ServiceNow Product Owner to join an established organisation that is continuing to invest in and expand its ServiceNow platform. This is an exciting opportunity to take ownership of a platform that is still in its early stages, giving you the chance to influence its direction, define the roadmap, and drive adoption across the wider business. Working with both business and technical stakeholders, you'll be responsible for ensuring the platform delivers maximum value, prioritising enhancements, and supporting the ongoing development of ServiceNow capabilities. Key Responsibilities Own and manage the ServiceNow product roadmap and backlog. Engage with stakeholders across the business to gather, challenge and prioritise requirements. Drive adoption and continuous improvement of the ServiceNow platform. Work closely with technical teams to deliver new functionality and enhancements. Ensure developments align with business priorities and strategic objectives. Champion best practice and help maximise the value of the ServiceNow investment. About You We're looking for someone with experience working as a Product Owner, Product Manager or Platform Owner within a ServiceNow environment. You'll have: Experience owning or managing a ServiceNow platform and product roadmap. Strong stakeholder management and communication skills. Experience working with ServiceNow ITSM , with exposure to additional ServiceNow modules. Experience of HRSD would be advantageous but is not essential. A collaborative approach and the ability to translate business needs into prioritised deliverables. In return, you'll join a well-established organisation where you'll have genuine ownership of the platform and the opportunity to shape the future of ServiceNow across the business, alongside a competitive salary, annual bonus and an excellent benefits package. If you're looking for a role where you can make a real impact and help drive the evolution of a growing ServiceNow platform, we'd love to hear from you.
