Cyber Operations & IR ManagerApplylocations: Londontime type: Full timeposted on: Posted 2 Days Agojob requisition id: JRWhen you join EDF Trading, you'll become part of a diverse international team of experts who challenge conventional ideas, test new approaches, and think outside the box.Energy markets evolve rapidly, so our team needs to remain agile, flexible, and ready to spot opportunities across all the markets we trade in power, gas, LNG, LPG, oil, and environmental products.EDF Group and our customers all over the world trust that their assets are managed by us in the most effective and efficient manner and are protected through expert risk management. Trading for over 20 years, it's experience that makes us leaders in the field. Energy is what we do.Become part of the team and you will be offered a great range of benefits, which include (location dependent) hybrid working, a personal pension plan, private medical and dental insurance, bi-annual health assessments, corporate gym memberships, an electric car lease programme, childcare vouchers, a cycle-to-work scheme, season ticket loans, volunteering opportunities, and much more.Gender balance and inclusion are very high on the agenda at EDF Trading, so you will become part of an ever-diversifying family of around 750 colleagues based in London, Paris, Singapore, and Houston. Regular social and networking events, both physical and virtual, will ensure that you always feel connected to your colleagues and the business.Who are we? We are EDF Trading, part of the EDF Group - a world leader in low-carbon, sustainable electricity generation.Join us, make a difference, and help shape the future of energy.Job Description: Department Information Technology (IT) Position purpose To lead and line-manage EDF Trading's London-based cyber security team, assure the local delivery of globally-prioritised work, and act as Incident Commander and first point of escalation for cyber security in London. The role additionally leads the Endpoint, Platform and Incident Response capability, owning the global prioritisation of that backlog against enterprise cyber risk. Main responsibilities People Leadership & Line Management (25%) Line-manage the London-based cyber security team, setting objectives and managing performance. Provide day-to-day supervision, coaching and development, building local capability and resilience. Allocate London team members' time to globally-prioritised work, balancing workload across capability areas. Act as the local point of contact for recruitment, onboarding and HR matters in London. Incident Command & Escalation (20%) Act as Incident Commander for security incidents during London hours, coordinating first responders, IT, Legal, Compliance, specialist providers and EDF Group as required. Serve as the first point of escalation for IT and the business in London on cyber security matters. Work with the 24/7 Managed Detection and Response (MDR) provider to triage and escalate detections. Coordinate local participation in incident response exercises and maintain readiness. Local Delivery Assurance (20%) Assure local execution of globally-prioritised work to agreed quality, pace and outcomes. Drive London-side delivery of in-flight initiatives through to completion. Track and chase vulnerability remediation and patching on London-managed systems, escalating blockers. Maintain local operational health and a documented view of London roles and responsibilities. Endpoint, Platform & Incident Response - Capability Lead (20%) Own the global prioritisation of the Endpoint, Platform and Incident Response backlog, ordered against the enterprise cyber risk register and exploitation-based intelligence (e.g. MITRE ATT&CK). Curate the backlog from inputs across Houston and London, including the endpoint detection and response (CrowdStrike) execution lead. Maintain alignment of this domain to the enterprise risks for endpoint compromise, detection and containment, and cyber resilience. Operate within the Global Head's monthly prioritisation cadence; prioritisation across other domains remains with the Global Head. Governance & Stakeholder Engagement (15%) Represent cyber security in local change approvals and the Change Advisory Board (CAB). Provide the local stakeholder interface for cyber security in London. Triage and advise on Citizen IT requests, escalating data-exposure and unsanctioned-tool risks to the relevant capability owner. Support the definition and monthly reporting of cyber security KPIs for the London team. Experience required The successful candidate can demonstrate that they have: Planned and delivered complex, cross-functional security or technology initiatives end-to-end, coordinating multiple workstreams, stakeholders and dependencies to time and quality (using structured methods such as Agile/Kanban). Line-managed a security or technical team of at least three staff, including objective-setting and performance management. Led or coordinated cyber security incident response as an Incident Commander or equivalent, working with MDR providers and cross-functional stakeholders (IT, Legal, Compliance). Operated endpoint security and endpoint detection and response (EDR) tooling (e.g. CrowdStrike or equivalent) in a production environment. Prioritised and managed a risk-based security backlog, applying frameworks such as MITRE ATT&CK and threat-based prioritisation. Assured the delivery of security initiatives across distributed teams or sites, tracking vulnerability remediation and patching through to completion. Represented security in change control / Change Advisory Board (CAB) and governance forums. Built effective working relationships with IT, HR, Legal, Compliance and third-party service providers. Applied security controls aligned to recognised frameworks (MITRE ATT&CK, ISO 27001, CIS or NIST). Technical requirements Essential A strong, hands-on technical background in operational cyber security spanning endpoint & EDR, identity & Active Directory, Microsoft 365 & Azure, network/ZTNA, and SIEM/log management - able to act as a senior technical authority within the team. Demonstrable experience leading cyber security incident response (incident command), from detection through containment and remediation. Working knowledge of MITRE ATT&CK and at least one recognised control framework (ISO 27001, CIS or NIST). Risk-based prioritisation of remediation using threat intelligence. Desirable - some or all of the following (we don't expect any one candidate to have them all) Azure (infrastructure and/or security-focused experience) CrowdStrike (Falcon) Zscaler (ZIA/ZPA) Active Directory security and hardening Strong troubleshooting and problem-solving ability Security automation (scripting, SOAR or similar) Practical use of AI tools to boost personal and team productivity ServiceNow Incident playbook development and running table-top exercises A recognised security certification (e.g. CISSP, CISM or GCIH) Person specification A capable people leader - able to set direction, delegate, develop and inspire a team, and hold others to account. Calm, decisive judgement under pressure, particularly when leading live security incidents. Effective at coordinating people and stakeholders across multiple sites and time zones. Strong prioritisation and delivery focus - able to make risk-based trade-offs across competing demands and drive complex, multi-workstream initiatives through to completion. A confident communicator who can explain complex security topics to non-technical and senior business audiences, and influence change at all levels. Comfortable operating in a fast-paced trading-floor environment, balancing competing demands. Outcome-focused and accountable, with strong attention to the accuracy of information. Hours of work: Core hours of 8.30am - 5.30pm; however, flexibility is required to meet essential business deadlines.
17/06/2026
Full time
Cyber Operations & IR ManagerApplylocations: Londontime type: Full timeposted on: Posted 2 Days Agojob requisition id: JRWhen you join EDF Trading, you'll become part of a diverse international team of experts who challenge conventional ideas, test new approaches, and think outside the box.Energy markets evolve rapidly, so our team needs to remain agile, flexible, and ready to spot opportunities across all the markets we trade in power, gas, LNG, LPG, oil, and environmental products.EDF Group and our customers all over the world trust that their assets are managed by us in the most effective and efficient manner and are protected through expert risk management. Trading for over 20 years, it's experience that makes us leaders in the field. Energy is what we do.Become part of the team and you will be offered a great range of benefits, which include (location dependent) hybrid working, a personal pension plan, private medical and dental insurance, bi-annual health assessments, corporate gym memberships, an electric car lease programme, childcare vouchers, a cycle-to-work scheme, season ticket loans, volunteering opportunities, and much more.Gender balance and inclusion are very high on the agenda at EDF Trading, so you will become part of an ever-diversifying family of around 750 colleagues based in London, Paris, Singapore, and Houston. Regular social and networking events, both physical and virtual, will ensure that you always feel connected to your colleagues and the business.Who are we? We are EDF Trading, part of the EDF Group - a world leader in low-carbon, sustainable electricity generation.Join us, make a difference, and help shape the future of energy.Job Description: Department Information Technology (IT) Position purpose To lead and line-manage EDF Trading's London-based cyber security team, assure the local delivery of globally-prioritised work, and act as Incident Commander and first point of escalation for cyber security in London. The role additionally leads the Endpoint, Platform and Incident Response capability, owning the global prioritisation of that backlog against enterprise cyber risk. Main responsibilities People Leadership & Line Management (25%) Line-manage the London-based cyber security team, setting objectives and managing performance. Provide day-to-day supervision, coaching and development, building local capability and resilience. Allocate London team members' time to globally-prioritised work, balancing workload across capability areas. Act as the local point of contact for recruitment, onboarding and HR matters in London. Incident Command & Escalation (20%) Act as Incident Commander for security incidents during London hours, coordinating first responders, IT, Legal, Compliance, specialist providers and EDF Group as required. Serve as the first point of escalation for IT and the business in London on cyber security matters. Work with the 24/7 Managed Detection and Response (MDR) provider to triage and escalate detections. Coordinate local participation in incident response exercises and maintain readiness. Local Delivery Assurance (20%) Assure local execution of globally-prioritised work to agreed quality, pace and outcomes. Drive London-side delivery of in-flight initiatives through to completion. Track and chase vulnerability remediation and patching on London-managed systems, escalating blockers. Maintain local operational health and a documented view of London roles and responsibilities. Endpoint, Platform & Incident Response - Capability Lead (20%) Own the global prioritisation of the Endpoint, Platform and Incident Response backlog, ordered against the enterprise cyber risk register and exploitation-based intelligence (e.g. MITRE ATT&CK). Curate the backlog from inputs across Houston and London, including the endpoint detection and response (CrowdStrike) execution lead. Maintain alignment of this domain to the enterprise risks for endpoint compromise, detection and containment, and cyber resilience. Operate within the Global Head's monthly prioritisation cadence; prioritisation across other domains remains with the Global Head. Governance & Stakeholder Engagement (15%) Represent cyber security in local change approvals and the Change Advisory Board (CAB). Provide the local stakeholder interface for cyber security in London. Triage and advise on Citizen IT requests, escalating data-exposure and unsanctioned-tool risks to the relevant capability owner. Support the definition and monthly reporting of cyber security KPIs for the London team. Experience required The successful candidate can demonstrate that they have: Planned and delivered complex, cross-functional security or technology initiatives end-to-end, coordinating multiple workstreams, stakeholders and dependencies to time and quality (using structured methods such as Agile/Kanban). Line-managed a security or technical team of at least three staff, including objective-setting and performance management. Led or coordinated cyber security incident response as an Incident Commander or equivalent, working with MDR providers and cross-functional stakeholders (IT, Legal, Compliance). Operated endpoint security and endpoint detection and response (EDR) tooling (e.g. CrowdStrike or equivalent) in a production environment. Prioritised and managed a risk-based security backlog, applying frameworks such as MITRE ATT&CK and threat-based prioritisation. Assured the delivery of security initiatives across distributed teams or sites, tracking vulnerability remediation and patching through to completion. Represented security in change control / Change Advisory Board (CAB) and governance forums. Built effective working relationships with IT, HR, Legal, Compliance and third-party service providers. Applied security controls aligned to recognised frameworks (MITRE ATT&CK, ISO 27001, CIS or NIST). Technical requirements Essential A strong, hands-on technical background in operational cyber security spanning endpoint & EDR, identity & Active Directory, Microsoft 365 & Azure, network/ZTNA, and SIEM/log management - able to act as a senior technical authority within the team. Demonstrable experience leading cyber security incident response (incident command), from detection through containment and remediation. Working knowledge of MITRE ATT&CK and at least one recognised control framework (ISO 27001, CIS or NIST). Risk-based prioritisation of remediation using threat intelligence. Desirable - some or all of the following (we don't expect any one candidate to have them all) Azure (infrastructure and/or security-focused experience) CrowdStrike (Falcon) Zscaler (ZIA/ZPA) Active Directory security and hardening Strong troubleshooting and problem-solving ability Security automation (scripting, SOAR or similar) Practical use of AI tools to boost personal and team productivity ServiceNow Incident playbook development and running table-top exercises A recognised security certification (e.g. CISSP, CISM or GCIH) Person specification A capable people leader - able to set direction, delegate, develop and inspire a team, and hold others to account. Calm, decisive judgement under pressure, particularly when leading live security incidents. Effective at coordinating people and stakeholders across multiple sites and time zones. Strong prioritisation and delivery focus - able to make risk-based trade-offs across competing demands and drive complex, multi-workstream initiatives through to completion. A confident communicator who can explain complex security topics to non-technical and senior business audiences, and influence change at all levels. Comfortable operating in a fast-paced trading-floor environment, balancing competing demands. Outcome-focused and accountable, with strong attention to the accuracy of information. Hours of work: Core hours of 8.30am - 5.30pm; however, flexibility is required to meet essential business deadlines.
VodafoneThree - Professions Business AnalystN/A, United KingdomApply NowFind out how well you match with this jobRequisition ID282425Date posted06/11/2026 Location: Any VodafoneThree Office Location+ Location Independent Worker Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week - Monday to Friday Location Independent Worker As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers. What you'll do As part of the Professions function, the Customer Delivery Profession Business Analyst, will work in close partnership with the Senior Professions Manager to enable consistency, capability and performance across the delivery community. This role is responsible for turning data into insight, insight into action, and action into improved delivery outcomes. You will support the design and embedding of delivery standards, playbooks and workforce frameworks, ensuring our teams operate with clarity, consistency and effectiveness. Acting as a connector across delivery teams and leadership, you will provide visibility of performance, capability, and resourcing, identifying opportunities to optimise how we deliver at scale. Other duties include Delivery Insight & Performance Analytics: Develop & maintain delivery performance dashboards (e.g. quality, predictability, utilisation, skill coverage, attrition) Track adoption and impact of delivery patters, standards and playbooksStandards, Patterns & Playbook Development: Support the design and continuous improvement of delivery playbooks, frameworks, and standards Document best practice, repeatable approaches, and lessons learned from across delivery teams Ensure playbooks are practical, usable and embedded in day-to-day deliverySkills & Capability Mapping: Build and maintain a skills taxonomy/skills tree across all delivery roles Support skills assessment, capability reviews and gap analysisGovernance, Assurance & Continuous Improvement: Support delivery assurance activities (e.g. audits, health checks, performance reviews)Culture, Connection & Community Building: Promote a connected, collaborative and inclusive culture across the Customer Delivery Profession and wider Vodafone Three delivery community. Who you are Strong capability in data manipulation, validation & interpretation - Essential Excellent interpersonal and communication skills able to deal with a variety of levels - Essential Experience of translating best practice into standards and Playbooks - Essential Experience in a Project/ Programme Delivery focussed environment - Essential Able to analyse capacity vs demand, resource utilisation & allocation & skills coverage and gaps - Essential Experience using delivery, workflow & mapping tools such as: Jira, Confluence, ServiceNow, Visio & Miro Proficiency in Power BI, Tableau or equivalent tools - Nice to have Hold professional certifications such as IIBA, BCS, or Agile BA, Lean Six Sigma - Nice to have Ability to build interactive dashboards and executive level reporting - Nice to have Exposure to Power Automate/workflow automation tools - Nice to have Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
17/06/2026
Full time
VodafoneThree - Professions Business AnalystN/A, United KingdomApply NowFind out how well you match with this jobRequisition ID282425Date posted06/11/2026 Location: Any VodafoneThree Office Location+ Location Independent Worker Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week - Monday to Friday Location Independent Worker As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers. What you'll do As part of the Professions function, the Customer Delivery Profession Business Analyst, will work in close partnership with the Senior Professions Manager to enable consistency, capability and performance across the delivery community. This role is responsible for turning data into insight, insight into action, and action into improved delivery outcomes. You will support the design and embedding of delivery standards, playbooks and workforce frameworks, ensuring our teams operate with clarity, consistency and effectiveness. Acting as a connector across delivery teams and leadership, you will provide visibility of performance, capability, and resourcing, identifying opportunities to optimise how we deliver at scale. Other duties include Delivery Insight & Performance Analytics: Develop & maintain delivery performance dashboards (e.g. quality, predictability, utilisation, skill coverage, attrition) Track adoption and impact of delivery patters, standards and playbooksStandards, Patterns & Playbook Development: Support the design and continuous improvement of delivery playbooks, frameworks, and standards Document best practice, repeatable approaches, and lessons learned from across delivery teams Ensure playbooks are practical, usable and embedded in day-to-day deliverySkills & Capability Mapping: Build and maintain a skills taxonomy/skills tree across all delivery roles Support skills assessment, capability reviews and gap analysisGovernance, Assurance & Continuous Improvement: Support delivery assurance activities (e.g. audits, health checks, performance reviews)Culture, Connection & Community Building: Promote a connected, collaborative and inclusive culture across the Customer Delivery Profession and wider Vodafone Three delivery community. Who you are Strong capability in data manipulation, validation & interpretation - Essential Excellent interpersonal and communication skills able to deal with a variety of levels - Essential Experience of translating best practice into standards and Playbooks - Essential Experience in a Project/ Programme Delivery focussed environment - Essential Able to analyse capacity vs demand, resource utilisation & allocation & skills coverage and gaps - Essential Experience using delivery, workflow & mapping tools such as: Jira, Confluence, ServiceNow, Visio & Miro Proficiency in Power BI, Tableau or equivalent tools - Nice to have Hold professional certifications such as IIBA, BCS, or Agile BA, Lean Six Sigma - Nice to have Ability to build interactive dashboards and executive level reporting - Nice to have Exposure to Power Automate/workflow automation tools - Nice to have Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
Technical Manager - ServiceNow - (Financial Services) Location: London - Other locations: Primary Location Only Salary: Competitive Join a collaborative, inclusive, growing team that supports our clients' digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform. In this energising role you will configure and lead projects, update ServiceNow solutions, and guide stakeholders toward business results. Responsibilities Lead a range of projects/initiatives to deliver value and successful outcomes via the ServiceNow platform. Facilitate workshops and 1 to 1 sessions to understand client challenges and demonstrate solutions. Develop and contribute technically and functionally to solutions and sales. Lead and support the development team within our customers to reach potential and deliver outstanding outcomes and quality experiences. Set up and lead ways of working to ensure development execution is delivered in a fun, inclusive, positive, and energetic way. Provide and set assurance standards throughout the development lifecycle. Meet and manage deadlines individually, as part of and/or as the leader of a team. Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders. Participate in knowledge sharing and good practice development, working with the UKI, EMEA and Global teams. Coach and develop others, acting as a positive role model for our people and clients. Skills and Attributes for Success An open, inclusive growth mindset with a passion for collaboration. A good communicator with the confidence to engage at different levels. Ability to build great relationships and create impact with first and last impressions. Resilience in the face of challenges, collaborating, seeking support, persuading, influencing, and taking on board genuine concerns. Self-starting, able to work independently and as part of a team. Able to adapt and vary approaches to suit client requirements and cultural considerations. Flexibility to travel UK and globally as required by the work. Qualifications Previous technical and architectural experience of ServiceNow. Knowledge of ServiceNow CMDB/CSDM. Proven track record of implementing ServiceNow, delivering to deadlines and milestones. ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules. Demonstrable evidence of delivering real and sustainable ServiceNow solutions. Some experience of people management and ability to manage different types/groups of stakeholders. Ideally Relevant professional experience, such as previous work with a Big 4, global management consultancy, niche consultancy, or an in house role gaining exposure to ServiceNow projects and broader Digital Transformation programmes. Experience of Financial Services across Banking, Insurance or Wealth Asset Management. Experience with broader ServiceNow solutions and/or other SaaS/PaaS tools. What we look for We're interested in people with integrity who can collaborate with people from diverse backgrounds and possess a growth mindset. What we offer Competitive remuneration package rewarded for individual and team performance, supported by a comprehensive Total Rewards package. Continuous learning opportunities to develop mindset and skills. Success as defined by you: tools and flexibility to make a meaningful impact in your own way. Transformative leadership: insights, coaching, and confidence to be the leader the world needs. Diverse and inclusive culture: you'll be embraced for who you are and empowered to use your voice.
16/06/2026
Full time
Technical Manager - ServiceNow - (Financial Services) Location: London - Other locations: Primary Location Only Salary: Competitive Join a collaborative, inclusive, growing team that supports our clients' digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform. In this energising role you will configure and lead projects, update ServiceNow solutions, and guide stakeholders toward business results. Responsibilities Lead a range of projects/initiatives to deliver value and successful outcomes via the ServiceNow platform. Facilitate workshops and 1 to 1 sessions to understand client challenges and demonstrate solutions. Develop and contribute technically and functionally to solutions and sales. Lead and support the development team within our customers to reach potential and deliver outstanding outcomes and quality experiences. Set up and lead ways of working to ensure development execution is delivered in a fun, inclusive, positive, and energetic way. Provide and set assurance standards throughout the development lifecycle. Meet and manage deadlines individually, as part of and/or as the leader of a team. Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders. Participate in knowledge sharing and good practice development, working with the UKI, EMEA and Global teams. Coach and develop others, acting as a positive role model for our people and clients. Skills and Attributes for Success An open, inclusive growth mindset with a passion for collaboration. A good communicator with the confidence to engage at different levels. Ability to build great relationships and create impact with first and last impressions. Resilience in the face of challenges, collaborating, seeking support, persuading, influencing, and taking on board genuine concerns. Self-starting, able to work independently and as part of a team. Able to adapt and vary approaches to suit client requirements and cultural considerations. Flexibility to travel UK and globally as required by the work. Qualifications Previous technical and architectural experience of ServiceNow. Knowledge of ServiceNow CMDB/CSDM. Proven track record of implementing ServiceNow, delivering to deadlines and milestones. ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules. Demonstrable evidence of delivering real and sustainable ServiceNow solutions. Some experience of people management and ability to manage different types/groups of stakeholders. Ideally Relevant professional experience, such as previous work with a Big 4, global management consultancy, niche consultancy, or an in house role gaining exposure to ServiceNow projects and broader Digital Transformation programmes. Experience of Financial Services across Banking, Insurance or Wealth Asset Management. Experience with broader ServiceNow solutions and/or other SaaS/PaaS tools. What we look for We're interested in people with integrity who can collaborate with people from diverse backgrounds and possess a growth mindset. What we offer Competitive remuneration package rewarded for individual and team performance, supported by a comprehensive Total Rewards package. Continuous learning opportunities to develop mindset and skills. Success as defined by you: tools and flexibility to make a meaningful impact in your own way. Transformative leadership: insights, coaching, and confidence to be the leader the world needs. Diverse and inclusive culture: you'll be embraced for who you are and empowered to use your voice.
Sanderson Government & Defence
Milton Keynes, Buckinghamshire
Job Title: Lead Major Incident Manager (Contract) Contract Type: Inside IR35/Inside Scope Duration: Initial 6-month contract (extension potential) Day Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services. This role is responsible for driving effective incident governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes . The successful contractor will bring strong stakeholder engagement skills, operational leadership, and a structured approach to managing major incidents across technology and business services. Key Responsibilities Lead the end-to-end management of Major Incidents and ensure rapid restoration of impacted services. Own incident command during high-severity events, coordinating technical, delivery, and business stakeholders. Establish and maintain robust ITIL-aligned Incident Management processes across the P3M environment. Chair Major Incident bridge calls and provide clear communication to senior stakeholders and leadership teams. Drive service recovery activities and ensure actions are prioritised effectively. Produce timely and accurate incident communications, status updates, and executive reporting. Facilitate post-incident reviews and root cause analysis activities. Track remediation actions and support continuous service improvement initiatives. Identify trends, risks, recurring incidents, and opportunities for operational maturity. Define and monitor incident KPIs, SLAs, and service performance metrics. Collaborate with Service Management, Delivery, Operations, and Programme teams to strengthen operational resilience. Support governance forums and contribute to service management reporting. Required Experience Proven experience operating as a Lead Major Incident Manager within complex enterprise environments. Strong practical experience of ITIL Incident Management and Major Incident frameworks. Experience working within P3M (Portfolio, Programme and Project Management) environments. Demonstrated ability to lead high-pressure operational incidents and coordinate multi-disciplinary teams. Strong stakeholder management and executive communication capability. Experience driving service improvement and operational maturity initiatives. Ability to make decisions quickly and maintain control during critical incidents. Desirable Skills ITIL Foundation/ITIL Managing Professional certification. Experience within large-scale transformation or programme delivery environments. Knowledge of Problem Management, Change Management, and Service Operations disciplines. Familiarity with service management tooling such as ServiceNow or equivalent. Contract Details Contract Length: Initial 6 months Engagement: Inside Scope (IR35) Pay Rate: £450/day (inside) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
16/06/2026
Contractor
Job Title: Lead Major Incident Manager (Contract) Contract Type: Inside IR35/Inside Scope Duration: Initial 6-month contract (extension potential) Day Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services. This role is responsible for driving effective incident governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes . The successful contractor will bring strong stakeholder engagement skills, operational leadership, and a structured approach to managing major incidents across technology and business services. Key Responsibilities Lead the end-to-end management of Major Incidents and ensure rapid restoration of impacted services. Own incident command during high-severity events, coordinating technical, delivery, and business stakeholders. Establish and maintain robust ITIL-aligned Incident Management processes across the P3M environment. Chair Major Incident bridge calls and provide clear communication to senior stakeholders and leadership teams. Drive service recovery activities and ensure actions are prioritised effectively. Produce timely and accurate incident communications, status updates, and executive reporting. Facilitate post-incident reviews and root cause analysis activities. Track remediation actions and support continuous service improvement initiatives. Identify trends, risks, recurring incidents, and opportunities for operational maturity. Define and monitor incident KPIs, SLAs, and service performance metrics. Collaborate with Service Management, Delivery, Operations, and Programme teams to strengthen operational resilience. Support governance forums and contribute to service management reporting. Required Experience Proven experience operating as a Lead Major Incident Manager within complex enterprise environments. Strong practical experience of ITIL Incident Management and Major Incident frameworks. Experience working within P3M (Portfolio, Programme and Project Management) environments. Demonstrated ability to lead high-pressure operational incidents and coordinate multi-disciplinary teams. Strong stakeholder management and executive communication capability. Experience driving service improvement and operational maturity initiatives. Ability to make decisions quickly and maintain control during critical incidents. Desirable Skills ITIL Foundation/ITIL Managing Professional certification. Experience within large-scale transformation or programme delivery environments. Knowledge of Problem Management, Change Management, and Service Operations disciplines. Familiarity with service management tooling such as ServiceNow or equivalent. Contract Details Contract Length: Initial 6 months Engagement: Inside Scope (IR35) Pay Rate: £450/day (inside) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Service Desk Team Leader 15 Months FTC 24/7 Shift Rota in Stockon-on-Tees Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of €5.5 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries. As the technological partner for its customers' key operations, Indra is at the core of their business, and Indra's four values guide everything we do: Innovation - Our capacity for innovation, cutting edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology. Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future. Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. The Project Indra is a leading global technology and consulting company, and a major provider of mission critical systems for transport, mobility, defence and digital services worldwide. Indra has been appointed by Transport for London (TfL) to operate and evolve the revenue collection services that keep London moving - covering ticketing, gating, validation and payment systems across the Underground, rail, bus, tram and river networks. To deliver this, Indra is establishing a new 24/7 Global Operations Centre in Teesside, North East England, and is building a high performing Service Desk team from the ground up. This is a rare opportunity to join at the start, shape how the service runs, and support one of the most recognisable transport networks in the world. As Service Desk Team Leader you will lead a shift team of Level 1 Service Desk Technicians, owning real time service performance during your shift. You will manage queues and escalations, run structured shift handovers, coach your team, and act as the first point of escalation for operational and major incidents. You will report to the Service Desk Manager and play a key role in standing up a brand new 24/7 operation. Key Responsibilities Provide day to day supervision and leadership of a team of Level 1 Service Desk Technicians on a 24/7 shift rota. Own real time queue management across voice and email channels, using the ACD/telephony platform (Genesys Cloud CX) to monitor service levels and re balance workload. Act as first escalation point for complex, urgent, and sensitive contacts; initiate and coordinate major incident escalation procedures when required. Run structured shift handovers, ensuring open incidents, ongoing issues and operational alerts are formally transferred between shifts. Monitor team performance against service level targets (call answering, email handling, incident routing) and drive in shift corrective action. Ensure incidents and service requests are correctly logged, classified, prioritised and routed in the ITSM platform (IBM Maximo). Coach and develop team members; support quality monitoring, ticket quality reviews and the agent certification process. Champion the knowledge base: ensure articles are used, gaps are reported and content is kept current. Contribute to continuous improvement of processes, call flows and shift patterns during service mobilisation and beyond. Produce shift reports and contribute to operational and management reporting. Key Qualifications Proven experience supervising or leading a team in a service desk, help desk or contact centre environment, ideally 24/7. Strong working knowledge of ITSM tooling (e.g. IBM Maximo, ServiceNow, Remedy or similar) covering incident, request and knowledge management. Experience with ACD/contact centre platforms and real time queue management (Genesys experience an advantage). Solid understanding of ITIL service operations; ITIL 4 Foundation certification (or willingness to achieve it during onboarding). Track record of managing performance against SLAs/KPIs and leading escalation and major incident communication. Excellent verbal and written communication and a strong customer service orientation. Calm, structured decision making under pressure; experience running shift handovers is an advantage. Flexibility to work a rotating 24/7 shift pattern, including nights, weekends and Bank Holidays. Right to work in the United Kingdom. Desirable Experience in transport, ticketing/revenue collection, utilities or other critical national infrastructure environments. Experience in service transition or standing up new operations. Experience coaching teams through training, certification or quality frameworks. Benefits Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days) Pension - 4% employee and 4% employer Employee assistance programs Charitable initiatives Social events (formal & informal) Learning and development programs Innovative & collaborative work environment Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.
16/06/2026
Full time
Service Desk Team Leader 15 Months FTC 24/7 Shift Rota in Stockon-on-Tees Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of €5.5 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries. As the technological partner for its customers' key operations, Indra is at the core of their business, and Indra's four values guide everything we do: Innovation - Our capacity for innovation, cutting edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology. Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future. Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. The Project Indra is a leading global technology and consulting company, and a major provider of mission critical systems for transport, mobility, defence and digital services worldwide. Indra has been appointed by Transport for London (TfL) to operate and evolve the revenue collection services that keep London moving - covering ticketing, gating, validation and payment systems across the Underground, rail, bus, tram and river networks. To deliver this, Indra is establishing a new 24/7 Global Operations Centre in Teesside, North East England, and is building a high performing Service Desk team from the ground up. This is a rare opportunity to join at the start, shape how the service runs, and support one of the most recognisable transport networks in the world. As Service Desk Team Leader you will lead a shift team of Level 1 Service Desk Technicians, owning real time service performance during your shift. You will manage queues and escalations, run structured shift handovers, coach your team, and act as the first point of escalation for operational and major incidents. You will report to the Service Desk Manager and play a key role in standing up a brand new 24/7 operation. Key Responsibilities Provide day to day supervision and leadership of a team of Level 1 Service Desk Technicians on a 24/7 shift rota. Own real time queue management across voice and email channels, using the ACD/telephony platform (Genesys Cloud CX) to monitor service levels and re balance workload. Act as first escalation point for complex, urgent, and sensitive contacts; initiate and coordinate major incident escalation procedures when required. Run structured shift handovers, ensuring open incidents, ongoing issues and operational alerts are formally transferred between shifts. Monitor team performance against service level targets (call answering, email handling, incident routing) and drive in shift corrective action. Ensure incidents and service requests are correctly logged, classified, prioritised and routed in the ITSM platform (IBM Maximo). Coach and develop team members; support quality monitoring, ticket quality reviews and the agent certification process. Champion the knowledge base: ensure articles are used, gaps are reported and content is kept current. Contribute to continuous improvement of processes, call flows and shift patterns during service mobilisation and beyond. Produce shift reports and contribute to operational and management reporting. Key Qualifications Proven experience supervising or leading a team in a service desk, help desk or contact centre environment, ideally 24/7. Strong working knowledge of ITSM tooling (e.g. IBM Maximo, ServiceNow, Remedy or similar) covering incident, request and knowledge management. Experience with ACD/contact centre platforms and real time queue management (Genesys experience an advantage). Solid understanding of ITIL service operations; ITIL 4 Foundation certification (or willingness to achieve it during onboarding). Track record of managing performance against SLAs/KPIs and leading escalation and major incident communication. Excellent verbal and written communication and a strong customer service orientation. Calm, structured decision making under pressure; experience running shift handovers is an advantage. Flexibility to work a rotating 24/7 shift pattern, including nights, weekends and Bank Holidays. Right to work in the United Kingdom. Desirable Experience in transport, ticketing/revenue collection, utilities or other critical national infrastructure environments. Experience in service transition or standing up new operations. Experience coaching teams through training, certification or quality frameworks. Benefits Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days) Pension - 4% employee and 4% employer Employee assistance programs Charitable initiatives Social events (formal & informal) Learning and development programs Innovative & collaborative work environment Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.
VodafoneThree - Professions Business AnalystN/A, United KingdomApply NowFind out how well you match with this jobRequisition ID282425Date posted06/11/2026 Location: Any VodafoneThree Office Location+ Location Independent Worker Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week - Monday to Friday Location Independent Worker As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers. What you'll do As part of the Professions function, the Customer Delivery Profession Business Analyst, will work in close partnership with the Senior Professions Manager to enable consistency, capability and performance across the delivery community. This role is responsible for turning data into insight, insight into action, and action into improved delivery outcomes. You will support the design and embedding of delivery standards, playbooks and workforce frameworks, ensuring our teams operate with clarity, consistency and effectiveness. Acting as a connector across delivery teams and leadership, you will provide visibility of performance, capability, and resourcing, identifying opportunities to optimise how we deliver at scale. Other duties include Delivery Insight & Performance Analytics: Develop & maintain delivery performance dashboards (e.g. quality, predictability, utilisation, skill coverage, attrition) Track adoption and impact of delivery patters, standards and playbooksStandards, Patterns & Playbook Development: Support the design and continuous improvement of delivery playbooks, frameworks, and standards Document best practice, repeatable approaches, and lessons learned from across delivery teams Ensure playbooks are practical, usable and embedded in day-to-day deliverySkills & Capability Mapping: Build and maintain a skills taxonomy/skills tree across all delivery roles Support skills assessment, capability reviews and gap analysisGovernance, Assurance & Continuous Improvement: Support delivery assurance activities (e.g. audits, health checks, performance reviews)Culture, Connection & Community Building: Promote a connected, collaborative and inclusive culture across the Customer Delivery Profession and wider Vodafone Three delivery community. Who you are Strong capability in data manipulation, validation & interpretation - Essential Excellent interpersonal and communication skills able to deal with a variety of levels - Essential Experience of translating best practice into standards and Playbooks - Essential Experience in a Project/ Programme Delivery focussed environment - Essential Able to analyse capacity vs demand, resource utilisation & allocation & skills coverage and gaps - Essential Experience using delivery, workflow & mapping tools such as: Jira, Confluence, ServiceNow, Visio & Miro Proficiency in Power BI, Tableau or equivalent tools - Nice to have Hold professional certifications such as IIBA, BCS, or Agile BA, Lean Six Sigma - Nice to have Ability to build interactive dashboards and executive level reporting - Nice to have Exposure to Power Automate/workflow automation tools - Nice to have Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
16/06/2026
Full time
VodafoneThree - Professions Business AnalystN/A, United KingdomApply NowFind out how well you match with this jobRequisition ID282425Date posted06/11/2026 Location: Any VodafoneThree Office Location+ Location Independent Worker Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week - Monday to Friday Location Independent Worker As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers. What you'll do As part of the Professions function, the Customer Delivery Profession Business Analyst, will work in close partnership with the Senior Professions Manager to enable consistency, capability and performance across the delivery community. This role is responsible for turning data into insight, insight into action, and action into improved delivery outcomes. You will support the design and embedding of delivery standards, playbooks and workforce frameworks, ensuring our teams operate with clarity, consistency and effectiveness. Acting as a connector across delivery teams and leadership, you will provide visibility of performance, capability, and resourcing, identifying opportunities to optimise how we deliver at scale. Other duties include Delivery Insight & Performance Analytics: Develop & maintain delivery performance dashboards (e.g. quality, predictability, utilisation, skill coverage, attrition) Track adoption and impact of delivery patters, standards and playbooksStandards, Patterns & Playbook Development: Support the design and continuous improvement of delivery playbooks, frameworks, and standards Document best practice, repeatable approaches, and lessons learned from across delivery teams Ensure playbooks are practical, usable and embedded in day-to-day deliverySkills & Capability Mapping: Build and maintain a skills taxonomy/skills tree across all delivery roles Support skills assessment, capability reviews and gap analysisGovernance, Assurance & Continuous Improvement: Support delivery assurance activities (e.g. audits, health checks, performance reviews)Culture, Connection & Community Building: Promote a connected, collaborative and inclusive culture across the Customer Delivery Profession and wider Vodafone Three delivery community. Who you are Strong capability in data manipulation, validation & interpretation - Essential Excellent interpersonal and communication skills able to deal with a variety of levels - Essential Experience of translating best practice into standards and Playbooks - Essential Experience in a Project/ Programme Delivery focussed environment - Essential Able to analyse capacity vs demand, resource utilisation & allocation & skills coverage and gaps - Essential Experience using delivery, workflow & mapping tools such as: Jira, Confluence, ServiceNow, Visio & Miro Proficiency in Power BI, Tableau or equivalent tools - Nice to have Hold professional certifications such as IIBA, BCS, or Agile BA, Lean Six Sigma - Nice to have Ability to build interactive dashboards and executive level reporting - Nice to have Exposure to Power Automate/workflow automation tools - Nice to have Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
Supporting operational efficiency and employee experiences in HR by proactively staying abreast of and adopting new technologies. Responsibilities Cross coordination of ServiceNow and HR technology system tasks, ticket management, incident triage. Collaborate with functional and technical staff on the resolution of issues, process changes, and change management. Advise and help maintain all procedural documentation and tickets handling map. Maintain functional and technical expertise to support the Workday Support team, including monitoring tickets to investigate, re assign or resolve requests and incidents related to HR systems and operations. Deliver high quality customer service to ensure needs are met. Develop and maintain HR system related sites, job aids, reference materials, process documentation; develop and deliver training content. Propose process or system improvements, streamlining or simplifications. Support operational system setup tasks and selected transactions. Coordinate data audit, reporting, and UAT/testing tasks and activities, including ad hoc configuration changes, peer reviews, project support, and mass transactions. Provide full service transactional support to senior level management. Maintain operational knowledge of LMS workflow, including intake, course/curriculum management, roster and reporting updates. Find opportunities to extend LMS access based on customer's training needs, role, and responsibilities. Support attendance management activities, including instructor/assessor training and attendance follow up. Advise system setups that address customer needs and assess SLA delivery against setup requirements. Maintain and improve intake process to be intuitive, thorough, and easy to use. Educate and guide privileged system users on best practices for data accuracy and integrity, including proper transactional handling, alignment to HR compliance narrative, and proactive prevention of errors or inconsistencies. Run periodic audits and identify opportunities for audit to validation conversions. Monitor audit activities transitioned to managed services teams. Facilitate introductory and overview sessions and ad hoc requests from HR teams for high level transactional and setup overviews. Coordinate the new privileged user manager intake meeting, identify proper role assignments and suggest training plan adjustments as needed. Scan, evaluate, and pilot emerging HR technologies. Support business cases and lightweight proof of concepts. Recommend process simplification and tech enabled enhancements to improve efficiency and experience. Schedule existing reports. Create new basic reports with and without confidential data with oversight as needed by Security Administrators. Administer confidentiality agreements as needed and by request as appropriate per business use case within governance and compliance framework. Qualifications Experience with HR systems or customer service / user support experience. Experience with ServiceNow or similar tools and a demonstrable understanding of HR systems, processes, data, system design, structure, functions, and HR technology landscape. Good understanding of data/reporting/incidents & requests tracking tools. Good understanding of HR business dependencies. Familiarity with APIs, connectors, and integration concepts. Proven problem solving and tasks/data dependencies understanding skills; strong analytical and root cause identification skills. Ability to document findings and translate technical concepts into business language. Proven customer service, communication, and presentation skills in a group or team setting. Ability to identify inefficiencies and propose streamlined workflows. Good understanding of user centric approaches to improve employee experience. Sound judgement, active practice of confidentiality, and advocacy for and education of end users on data accuracy and integrity. Attention to detail and accuracy. Independence in following through on tasks and projects, multi priority management, and multi functional task execution. Experience with Agile process delivery preferred. Familiarity with common integration tools and connectors preferred. Benefits Great starting salary plus annual bonus and a strong benefits package. 25 days paid holiday plus bank holidays, with the opportunity to buy/sell additional leave. Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan, and other great benefits. Countless opportunities to learn new skills and develop in your career with the support needed to pursue them. Equal Opportunity Employer Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
16/06/2026
Full time
Supporting operational efficiency and employee experiences in HR by proactively staying abreast of and adopting new technologies. Responsibilities Cross coordination of ServiceNow and HR technology system tasks, ticket management, incident triage. Collaborate with functional and technical staff on the resolution of issues, process changes, and change management. Advise and help maintain all procedural documentation and tickets handling map. Maintain functional and technical expertise to support the Workday Support team, including monitoring tickets to investigate, re assign or resolve requests and incidents related to HR systems and operations. Deliver high quality customer service to ensure needs are met. Develop and maintain HR system related sites, job aids, reference materials, process documentation; develop and deliver training content. Propose process or system improvements, streamlining or simplifications. Support operational system setup tasks and selected transactions. Coordinate data audit, reporting, and UAT/testing tasks and activities, including ad hoc configuration changes, peer reviews, project support, and mass transactions. Provide full service transactional support to senior level management. Maintain operational knowledge of LMS workflow, including intake, course/curriculum management, roster and reporting updates. Find opportunities to extend LMS access based on customer's training needs, role, and responsibilities. Support attendance management activities, including instructor/assessor training and attendance follow up. Advise system setups that address customer needs and assess SLA delivery against setup requirements. Maintain and improve intake process to be intuitive, thorough, and easy to use. Educate and guide privileged system users on best practices for data accuracy and integrity, including proper transactional handling, alignment to HR compliance narrative, and proactive prevention of errors or inconsistencies. Run periodic audits and identify opportunities for audit to validation conversions. Monitor audit activities transitioned to managed services teams. Facilitate introductory and overview sessions and ad hoc requests from HR teams for high level transactional and setup overviews. Coordinate the new privileged user manager intake meeting, identify proper role assignments and suggest training plan adjustments as needed. Scan, evaluate, and pilot emerging HR technologies. Support business cases and lightweight proof of concepts. Recommend process simplification and tech enabled enhancements to improve efficiency and experience. Schedule existing reports. Create new basic reports with and without confidential data with oversight as needed by Security Administrators. Administer confidentiality agreements as needed and by request as appropriate per business use case within governance and compliance framework. Qualifications Experience with HR systems or customer service / user support experience. Experience with ServiceNow or similar tools and a demonstrable understanding of HR systems, processes, data, system design, structure, functions, and HR technology landscape. Good understanding of data/reporting/incidents & requests tracking tools. Good understanding of HR business dependencies. Familiarity with APIs, connectors, and integration concepts. Proven problem solving and tasks/data dependencies understanding skills; strong analytical and root cause identification skills. Ability to document findings and translate technical concepts into business language. Proven customer service, communication, and presentation skills in a group or team setting. Ability to identify inefficiencies and propose streamlined workflows. Good understanding of user centric approaches to improve employee experience. Sound judgement, active practice of confidentiality, and advocacy for and education of end users on data accuracy and integrity. Attention to detail and accuracy. Independence in following through on tasks and projects, multi priority management, and multi functional task execution. Experience with Agile process delivery preferred. Familiarity with common integration tools and connectors preferred. Benefits Great starting salary plus annual bonus and a strong benefits package. 25 days paid holiday plus bank holidays, with the opportunity to buy/sell additional leave. Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan, and other great benefits. Countless opportunities to learn new skills and develop in your career with the support needed to pursue them. Equal Opportunity Employer Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. About Eviden Eviden is the Atos Group brand for hardware and software products with c. € 1 billion in revenue, operating in 36 countries and comprising four business units: advanced computing, cybersecurity products, mission-critical systems and vision AI. As a next-generation technology leader, Eviden offers a unique combination of hardware and software technologies for businesses, public sector and defense organizations and research institutions, helping them to create value out of their data. Bringing together more than 4,500 world-class talents and holding more than 2,100 patents, Eviden provides a strong portfolio of innovative and eco-efficient solutions in AI, computing, security, data and applications. Alliance, Analyst & Ecosystem Manager Position Overview The Alliance, Analyst & Ecosystem Manager is a critical member of the Smart Platforms Alliance organisation, supporting global and regional partnership execution with ServiceNow (analyst and other strategic ecosystem partners as needed). This role drives alliance operations, joint go-to-market activities, co-sell programs, analyst relations, and ecosystem strategy execution. Working closely with the Global Alliance Lead for Smart Platforms, Global Head of ServiceNow Business and Marketing team, this person ensures strong executive alignment, optimised use of marketing funds, impactful presence at key industry events, and consistent alliance performance management. Strategic Impact Strengthen the global and regional alliance with ServiceNow through coordinated executive engagement and strategic planning. Drive joint GTM execution and co-sell acceleration to grow pipeline and increase market impact. Maximise Marketing Development Funds (MDF) utilisation to amplify regional and global brand presence. Shape and execute the ecosystem strategy, ensuring Atos is well-positioned within the ServiceNow partner landscape. Support analyst relationships to improve market perception, influence evaluations, and support leadership positioning. Support regional teams to deliver consistent alliance performance, customer engagement, and event participation. Executive Alignment & Governance Coordinate global and regional executive alignment between Atos and ServiceNow leadership teams. Drive the operational rhythm of the alliance-QBRs, EBCs, joint account planning sessions, governance meetings. Track and report alliance KPIs, revenue contribution, pipeline progress, certifications, and capability metrics. Translate global alliance strategy into actionable regional GTM plans. Develop joint value propositions, campaign assets, and solution messaging in partnership with GTM and Value Engineering teams. Support market activation across industries, regions, and priority accounts. Drive priority accounts team engagement from ServiceNow and Atos side for better account level GTM. Drive participation in ServiceNow co-sell programs (co sell opportunities, deal registration, incentives). Ensure smooth processes for qualification, documentation, and reporting. Partner with Sales and Pre Sales teams to accelerate co sell deal velocity and conversion. Work with Marketing team to support global and regional MDF requests, approvals, and utilisation. Plan and execute MDF-funded activities such as: Campaigns Events Workshops Webinars Thought leadership Track ROI, lead generation, opportunity impact, and compliance with ServiceNow guidelines. Serve as primary point of contact for regional sales, pre-sales, and delivery teams regarding alliance operations. Localise global alliance assets for regional needs. Support regional bid teams with joint value messaging and ServiceNow partner alignment. Collaborate with marketing team to support Atos participation in major ServiceNow events, such as: Knowledge AI Summit Partner Kick-offs Industry forums Support speaking sessions, booth planning, customer engagements, and executive meetings. Manage relationships with key industry analysts covering digital platforms, ServiceNow, and workflow transformation. Support briefing materials, submissions for analyst evaluations, and reports. Track competitive insights and ensure relevance in analyst discussions. Support the shaping and execution of Atos' ecosystem strategy for Smart Platforms. Identify strategic partnership opportunities including ISV, and integration potential around ServiceNow. Track competitive partner activity and market movements within the ecosystem. Maintain dashboards on alliance KPIs, co-sell metrics, MDF utilization, event impact, and analyst activity. Provide actionable insights to Sales, GTM, Portfolio, and Delivery leadership. Ensure smooth integration between alliance, marketing, GTM, and sector teams. Required Experience & Capabilities Strong experience in Alliance Management, Partner Programs, Analyst Relations, or GTM operations in a technology environment. Familiarity with ServiceNow ecosystem, partner programs, or enterprise SaaS alliances (preferred). Experience supporting co-sell motions and working directly with sales or business development teams. Understanding of marketing operations, MDF processes, and event execution. Excellent relationship-building skills with the ability to influence globally and across organizational boundaries. Strong communication and storytelling skills-comfortable interacting with senior executives. Experience preparing materials for analyst briefings, evaluations, and partner governance meetings. Highly organised, detail-oriented, and effective at program and stakeholder management. Ability to work across regions in a matrixed global organization. What We Offer Opportunity to work at the centre of a strategic global partnership with ServiceNow. Role with significant visibility across executive leadership, GTM, delivery, and partner organizations. Ability to shape ecosystem strategy and influence market positioning in a fast-growing domain. Access to global events, strategic co-sell initiatives, and cross-industry collaboration. Competitive compensation and opportunities for advancement within alliance, GTM, or ecosystem leadership tracks. Investment in your professional development and growth
16/06/2026
Full time
Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. About Eviden Eviden is the Atos Group brand for hardware and software products with c. € 1 billion in revenue, operating in 36 countries and comprising four business units: advanced computing, cybersecurity products, mission-critical systems and vision AI. As a next-generation technology leader, Eviden offers a unique combination of hardware and software technologies for businesses, public sector and defense organizations and research institutions, helping them to create value out of their data. Bringing together more than 4,500 world-class talents and holding more than 2,100 patents, Eviden provides a strong portfolio of innovative and eco-efficient solutions in AI, computing, security, data and applications. Alliance, Analyst & Ecosystem Manager Position Overview The Alliance, Analyst & Ecosystem Manager is a critical member of the Smart Platforms Alliance organisation, supporting global and regional partnership execution with ServiceNow (analyst and other strategic ecosystem partners as needed). This role drives alliance operations, joint go-to-market activities, co-sell programs, analyst relations, and ecosystem strategy execution. Working closely with the Global Alliance Lead for Smart Platforms, Global Head of ServiceNow Business and Marketing team, this person ensures strong executive alignment, optimised use of marketing funds, impactful presence at key industry events, and consistent alliance performance management. Strategic Impact Strengthen the global and regional alliance with ServiceNow through coordinated executive engagement and strategic planning. Drive joint GTM execution and co-sell acceleration to grow pipeline and increase market impact. Maximise Marketing Development Funds (MDF) utilisation to amplify regional and global brand presence. Shape and execute the ecosystem strategy, ensuring Atos is well-positioned within the ServiceNow partner landscape. Support analyst relationships to improve market perception, influence evaluations, and support leadership positioning. Support regional teams to deliver consistent alliance performance, customer engagement, and event participation. Executive Alignment & Governance Coordinate global and regional executive alignment between Atos and ServiceNow leadership teams. Drive the operational rhythm of the alliance-QBRs, EBCs, joint account planning sessions, governance meetings. Track and report alliance KPIs, revenue contribution, pipeline progress, certifications, and capability metrics. Translate global alliance strategy into actionable regional GTM plans. Develop joint value propositions, campaign assets, and solution messaging in partnership with GTM and Value Engineering teams. Support market activation across industries, regions, and priority accounts. Drive priority accounts team engagement from ServiceNow and Atos side for better account level GTM. Drive participation in ServiceNow co-sell programs (co sell opportunities, deal registration, incentives). Ensure smooth processes for qualification, documentation, and reporting. Partner with Sales and Pre Sales teams to accelerate co sell deal velocity and conversion. Work with Marketing team to support global and regional MDF requests, approvals, and utilisation. Plan and execute MDF-funded activities such as: Campaigns Events Workshops Webinars Thought leadership Track ROI, lead generation, opportunity impact, and compliance with ServiceNow guidelines. Serve as primary point of contact for regional sales, pre-sales, and delivery teams regarding alliance operations. Localise global alliance assets for regional needs. Support regional bid teams with joint value messaging and ServiceNow partner alignment. Collaborate with marketing team to support Atos participation in major ServiceNow events, such as: Knowledge AI Summit Partner Kick-offs Industry forums Support speaking sessions, booth planning, customer engagements, and executive meetings. Manage relationships with key industry analysts covering digital platforms, ServiceNow, and workflow transformation. Support briefing materials, submissions for analyst evaluations, and reports. Track competitive insights and ensure relevance in analyst discussions. Support the shaping and execution of Atos' ecosystem strategy for Smart Platforms. Identify strategic partnership opportunities including ISV, and integration potential around ServiceNow. Track competitive partner activity and market movements within the ecosystem. Maintain dashboards on alliance KPIs, co-sell metrics, MDF utilization, event impact, and analyst activity. Provide actionable insights to Sales, GTM, Portfolio, and Delivery leadership. Ensure smooth integration between alliance, marketing, GTM, and sector teams. Required Experience & Capabilities Strong experience in Alliance Management, Partner Programs, Analyst Relations, or GTM operations in a technology environment. Familiarity with ServiceNow ecosystem, partner programs, or enterprise SaaS alliances (preferred). Experience supporting co-sell motions and working directly with sales or business development teams. Understanding of marketing operations, MDF processes, and event execution. Excellent relationship-building skills with the ability to influence globally and across organizational boundaries. Strong communication and storytelling skills-comfortable interacting with senior executives. Experience preparing materials for analyst briefings, evaluations, and partner governance meetings. Highly organised, detail-oriented, and effective at program and stakeholder management. Ability to work across regions in a matrixed global organization. What We Offer Opportunity to work at the centre of a strategic global partnership with ServiceNow. Role with significant visibility across executive leadership, GTM, delivery, and partner organizations. Ability to shape ecosystem strategy and influence market positioning in a fast-growing domain. Access to global events, strategic co-sell initiatives, and cross-industry collaboration. Competitive compensation and opportunities for advancement within alliance, GTM, or ecosystem leadership tracks. Investment in your professional development and growth
Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. About Eviden Eviden is the Atos Group brand for hardware and software products with c. € 1 billion in revenue, operating in 36 countries and comprising four business units: advanced computing, cybersecurity products, mission-critical systems and vision AI. As a next-generation technology leader, Eviden offers a unique combination of hardware and software technologies for businesses, public sector and defense organizations and research institutions, helping them to create value out of their data. Bringing together more than 4,500 world-class talents and holding more than 2,100 patents, Eviden provides a strong portfolio of innovative and eco-efficient solutions in AI, computing, security, data and applications. Alliance, Analyst & Ecosystem Manager Position Overview The Alliance, Analyst & Ecosystem Manager is a critical member of the Smart Platforms Alliance organisation, supporting global and regional partnership execution with ServiceNow (analyst and other strategic ecosystem partners as needed). This role drives alliance operations, joint go-to-market activities, co-sell programs, analyst relations, and ecosystem strategy execution. Working closely with the Global Alliance Lead for Smart Platforms, Global Head of ServiceNow Business and Marketing team, this person ensures strong executive alignment, optimised use of marketing funds, impactful presence at key industry events, and consistent alliance performance management. Strategic Impact Strengthen the global and regional alliance with ServiceNow through coordinated executive engagement and strategic planning. Drive joint GTM execution and co-sell acceleration to grow pipeline and increase market impact. Maximise Marketing Development Funds (MDF) utilisation to amplify regional and global brand presence. Shape and execute the ecosystem strategy, ensuring Atos is well-positioned within the ServiceNow partner landscape. Support analyst relationships to improve market perception, influence evaluations, and support leadership positioning. Support regional teams to deliver consistent alliance performance, customer engagement, and event participation. Executive Alignment & Governance Coordinate global and regional executive alignment between Atos and ServiceNow leadership teams. Drive the operational rhythm of the alliance-QBRs, EBCs, joint account planning sessions, governance meetings. Track and report alliance KPIs, revenue contribution, pipeline progress, certifications, and capability metrics. Translate global alliance strategy into actionable regional GTM plans. Develop joint value propositions, campaign assets, and solution messaging in partnership with GTM and Value Engineering teams. Support market activation across industries, regions, and priority accounts. Drive priority accounts team engagement from ServiceNow and Atos side for better account level GTM. Drive participation in ServiceNow co-sell programs (co sell opportunities, deal registration, incentives). Ensure smooth processes for qualification, documentation, and reporting. Partner with Sales and Pre Sales teams to accelerate co sell deal velocity and conversion. Work with Marketing team to support global and regional MDF requests, approvals, and utilisation. Plan and execute MDF-funded activities such as: Campaigns Events Workshops Webinars Thought leadership Track ROI, lead generation, opportunity impact, and compliance with ServiceNow guidelines. Serve as primary point of contact for regional sales, pre-sales, and delivery teams regarding alliance operations. Localise global alliance assets for regional needs. Support regional bid teams with joint value messaging and ServiceNow partner alignment. Collaborate with marketing team to support Atos participation in major ServiceNow events, such as: Knowledge AI Summit Partner Kick-offs Industry forums Support speaking sessions, booth planning, customer engagements, and executive meetings. Manage relationships with key industry analysts covering digital platforms, ServiceNow, and workflow transformation. Support briefing materials, submissions for analyst evaluations, and reports. Track competitive insights and ensure relevance in analyst discussions. Support the shaping and execution of Atos' ecosystem strategy for Smart Platforms. Identify strategic partnership opportunities including ISV, and integration potential around ServiceNow. Track competitive partner activity and market movements within the ecosystem. Maintain dashboards on alliance KPIs, co-sell metrics, MDF utilization, event impact, and analyst activity. Provide actionable insights to Sales, GTM, Portfolio, and Delivery leadership. Ensure smooth integration between alliance, marketing, GTM, and sector teams. Required Experience & Capabilities Strong experience in Alliance Management, Partner Programs, Analyst Relations, or GTM operations in a technology environment. Familiarity with ServiceNow ecosystem, partner programs, or enterprise SaaS alliances (preferred). Experience supporting co-sell motions and working directly with sales or business development teams. Understanding of marketing operations, MDF processes, and event execution. Excellent relationship-building skills with the ability to influence globally and across organizational boundaries. Strong communication and storytelling skills-comfortable interacting with senior executives. Experience preparing materials for analyst briefings, evaluations, and partner governance meetings. Highly organised, detail-oriented, and effective at program and stakeholder management. Ability to work across regions in a matrixed global organization. What We Offer Opportunity to work at the centre of a strategic global partnership with ServiceNow. Role with significant visibility across executive leadership, GTM, delivery, and partner organizations. Ability to shape ecosystem strategy and influence market positioning in a fast-growing domain. Access to global events, strategic co-sell initiatives, and cross-industry collaboration. Competitive compensation and opportunities for advancement within alliance, GTM, or ecosystem leadership tracks. Investment in your professional development and growth
16/06/2026
Full time
Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. About Eviden Eviden is the Atos Group brand for hardware and software products with c. € 1 billion in revenue, operating in 36 countries and comprising four business units: advanced computing, cybersecurity products, mission-critical systems and vision AI. As a next-generation technology leader, Eviden offers a unique combination of hardware and software technologies for businesses, public sector and defense organizations and research institutions, helping them to create value out of their data. Bringing together more than 4,500 world-class talents and holding more than 2,100 patents, Eviden provides a strong portfolio of innovative and eco-efficient solutions in AI, computing, security, data and applications. Alliance, Analyst & Ecosystem Manager Position Overview The Alliance, Analyst & Ecosystem Manager is a critical member of the Smart Platforms Alliance organisation, supporting global and regional partnership execution with ServiceNow (analyst and other strategic ecosystem partners as needed). This role drives alliance operations, joint go-to-market activities, co-sell programs, analyst relations, and ecosystem strategy execution. Working closely with the Global Alliance Lead for Smart Platforms, Global Head of ServiceNow Business and Marketing team, this person ensures strong executive alignment, optimised use of marketing funds, impactful presence at key industry events, and consistent alliance performance management. Strategic Impact Strengthen the global and regional alliance with ServiceNow through coordinated executive engagement and strategic planning. Drive joint GTM execution and co-sell acceleration to grow pipeline and increase market impact. Maximise Marketing Development Funds (MDF) utilisation to amplify regional and global brand presence. Shape and execute the ecosystem strategy, ensuring Atos is well-positioned within the ServiceNow partner landscape. Support analyst relationships to improve market perception, influence evaluations, and support leadership positioning. Support regional teams to deliver consistent alliance performance, customer engagement, and event participation. Executive Alignment & Governance Coordinate global and regional executive alignment between Atos and ServiceNow leadership teams. Drive the operational rhythm of the alliance-QBRs, EBCs, joint account planning sessions, governance meetings. Track and report alliance KPIs, revenue contribution, pipeline progress, certifications, and capability metrics. Translate global alliance strategy into actionable regional GTM plans. Develop joint value propositions, campaign assets, and solution messaging in partnership with GTM and Value Engineering teams. Support market activation across industries, regions, and priority accounts. Drive priority accounts team engagement from ServiceNow and Atos side for better account level GTM. Drive participation in ServiceNow co-sell programs (co sell opportunities, deal registration, incentives). Ensure smooth processes for qualification, documentation, and reporting. Partner with Sales and Pre Sales teams to accelerate co sell deal velocity and conversion. Work with Marketing team to support global and regional MDF requests, approvals, and utilisation. Plan and execute MDF-funded activities such as: Campaigns Events Workshops Webinars Thought leadership Track ROI, lead generation, opportunity impact, and compliance with ServiceNow guidelines. Serve as primary point of contact for regional sales, pre-sales, and delivery teams regarding alliance operations. Localise global alliance assets for regional needs. Support regional bid teams with joint value messaging and ServiceNow partner alignment. Collaborate with marketing team to support Atos participation in major ServiceNow events, such as: Knowledge AI Summit Partner Kick-offs Industry forums Support speaking sessions, booth planning, customer engagements, and executive meetings. Manage relationships with key industry analysts covering digital platforms, ServiceNow, and workflow transformation. Support briefing materials, submissions for analyst evaluations, and reports. Track competitive insights and ensure relevance in analyst discussions. Support the shaping and execution of Atos' ecosystem strategy for Smart Platforms. Identify strategic partnership opportunities including ISV, and integration potential around ServiceNow. Track competitive partner activity and market movements within the ecosystem. Maintain dashboards on alliance KPIs, co-sell metrics, MDF utilization, event impact, and analyst activity. Provide actionable insights to Sales, GTM, Portfolio, and Delivery leadership. Ensure smooth integration between alliance, marketing, GTM, and sector teams. Required Experience & Capabilities Strong experience in Alliance Management, Partner Programs, Analyst Relations, or GTM operations in a technology environment. Familiarity with ServiceNow ecosystem, partner programs, or enterprise SaaS alliances (preferred). Experience supporting co-sell motions and working directly with sales or business development teams. Understanding of marketing operations, MDF processes, and event execution. Excellent relationship-building skills with the ability to influence globally and across organizational boundaries. Strong communication and storytelling skills-comfortable interacting with senior executives. Experience preparing materials for analyst briefings, evaluations, and partner governance meetings. Highly organised, detail-oriented, and effective at program and stakeholder management. Ability to work across regions in a matrixed global organization. What We Offer Opportunity to work at the centre of a strategic global partnership with ServiceNow. Role with significant visibility across executive leadership, GTM, delivery, and partner organizations. Ability to shape ecosystem strategy and influence market positioning in a fast-growing domain. Access to global events, strategic co-sell initiatives, and cross-industry collaboration. Competitive compensation and opportunities for advancement within alliance, GTM, or ecosystem leadership tracks. Investment in your professional development and growth
Experience (In Years) 0-3 Job Location Manchester Job Description Role Title: Service Desk Performance Manager Location: Manchester, United Kingdom Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. Summary of the role: The Service Desk Performance Manager is responsible for leading Team Managers and Analysts across SMETS and Switching services within the service desk, ensuring optimal performance. Reporting to the Service Centre Manager, this role will drive metrics led performance improvements to support our client and the industry in which they operate. Through close collaboration with the Customer, Change and Continuous Improvement Manager, you will integrate feedback and change initiatives into performance strategies. Partnering with the Service Desk Development Manager will ensure that our colleagues optimise their development through our digital learning platforms and SMART Academy. Using insight in action will ensure that we continually innovate, progress and align with L&D and compliance requirements. This role is critical to delivering an efficient, effective and reliable service, ensuring that we remain a trusted partner and point of reference for our smart meter and switching operations, upholding our client's standards for service excellence and adherence to all SLAs. The role will also require pulling data from client dashboards and systems and providing accurate reporting on performance and other key metrics. Responsibilities As part of your duties, you will be responsible for: Overseeing Team Managers for SMETS and Switching operations, managing workloads, coaching and performance reviews to achieve SLAs, incident triage, query resolution and data accuracy. Monitoring key performance indicators (KPIs) using dashboards for tracking and reporting. Implementing performance improvement strategies and plans to address gaps. Leading root cause analysis for underperformance, collaborating with the client organisation and on cross team initiatives to enhance service desk efficiency and reduce reliance on manual interventions. Ensuring team adherence to operational standards, SEC and REC compliance, and cyber security protocols, whilst fostering a high performance culture focused on customer outcomes. Providing strategic insights to leadership on performance trends, resource needs and opportunities for smart meter operations. Collaborating with peers to ensure strong Customer Effort Scores (CES) and attending monthly desk to desk service calls in collaboration with the client organisation. Qualifications Qualifications and experience we consider to be essential for the role: Qualification in Management Operations or a related discipline; advanced certifications (e.g., ITIL, PMP) are preferred. 7+ years in performance management or operations leadership, preferably in service desk or energy service desks, with experience in smart metering and/or switching processes. A track record of managing distributed teams in high volume environments, delivering measurable improvements in Customer Satisfaction. Skills and Personal attributes we would like to have: Strong self awareness, excellent leadership and motivational skills, with expertise in performance analytics and CRM tools (e.g., ServiceNow, Remedy) and coaching methodologies. In depth understanding of smart meter technologies and switching protocols, with a focus on regulatory compliance. Data driven decision making coupled with resilience in managing fast paced, metrics led operations. Collaborative, with strong interpersonal and stakeholder management skills. A one team oriented approach, excelling in forging collaborative environments to support our client's goals. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). We are committed to equality, diversity and inclusion and welcome applications from all backgrounds. To be considered for this role, you must already be eligible to work in the United Kingdom. Required Skills Adapting To Change Attention To Consistency Channel/Partner Analytics Tools Interpersonal Dynamics with Coworkers Partner Relationship Management (PRM) Software
16/06/2026
Full time
Experience (In Years) 0-3 Job Location Manchester Job Description Role Title: Service Desk Performance Manager Location: Manchester, United Kingdom Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. Summary of the role: The Service Desk Performance Manager is responsible for leading Team Managers and Analysts across SMETS and Switching services within the service desk, ensuring optimal performance. Reporting to the Service Centre Manager, this role will drive metrics led performance improvements to support our client and the industry in which they operate. Through close collaboration with the Customer, Change and Continuous Improvement Manager, you will integrate feedback and change initiatives into performance strategies. Partnering with the Service Desk Development Manager will ensure that our colleagues optimise their development through our digital learning platforms and SMART Academy. Using insight in action will ensure that we continually innovate, progress and align with L&D and compliance requirements. This role is critical to delivering an efficient, effective and reliable service, ensuring that we remain a trusted partner and point of reference for our smart meter and switching operations, upholding our client's standards for service excellence and adherence to all SLAs. The role will also require pulling data from client dashboards and systems and providing accurate reporting on performance and other key metrics. Responsibilities As part of your duties, you will be responsible for: Overseeing Team Managers for SMETS and Switching operations, managing workloads, coaching and performance reviews to achieve SLAs, incident triage, query resolution and data accuracy. Monitoring key performance indicators (KPIs) using dashboards for tracking and reporting. Implementing performance improvement strategies and plans to address gaps. Leading root cause analysis for underperformance, collaborating with the client organisation and on cross team initiatives to enhance service desk efficiency and reduce reliance on manual interventions. Ensuring team adherence to operational standards, SEC and REC compliance, and cyber security protocols, whilst fostering a high performance culture focused on customer outcomes. Providing strategic insights to leadership on performance trends, resource needs and opportunities for smart meter operations. Collaborating with peers to ensure strong Customer Effort Scores (CES) and attending monthly desk to desk service calls in collaboration with the client organisation. Qualifications Qualifications and experience we consider to be essential for the role: Qualification in Management Operations or a related discipline; advanced certifications (e.g., ITIL, PMP) are preferred. 7+ years in performance management or operations leadership, preferably in service desk or energy service desks, with experience in smart metering and/or switching processes. A track record of managing distributed teams in high volume environments, delivering measurable improvements in Customer Satisfaction. Skills and Personal attributes we would like to have: Strong self awareness, excellent leadership and motivational skills, with expertise in performance analytics and CRM tools (e.g., ServiceNow, Remedy) and coaching methodologies. In depth understanding of smart meter technologies and switching protocols, with a focus on regulatory compliance. Data driven decision making coupled with resilience in managing fast paced, metrics led operations. Collaborative, with strong interpersonal and stakeholder management skills. A one team oriented approach, excelling in forging collaborative environments to support our client's goals. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). We are committed to equality, diversity and inclusion and welcome applications from all backgrounds. To be considered for this role, you must already be eligible to work in the United Kingdom. Required Skills Adapting To Change Attention To Consistency Channel/Partner Analytics Tools Interpersonal Dynamics with Coworkers Partner Relationship Management (PRM) Software
Atos SE in Glasgow is seeking a Senior Product Manager to join the ServiceNow Product Management team. The role focuses on developing end-to-end industry solutions on the ServiceNow platform, emphasizing Customer Workflows. Responsibilities include defining product strategy, creating sales materials, and collaborating with various teams. The ideal candidate should have experience with ServiceNow, knowledge of other CRM platforms, and a consultative mindset. Atos is committed to diversity and encourages applications from all, especially differently abled applicants.
16/06/2026
Full time
Atos SE in Glasgow is seeking a Senior Product Manager to join the ServiceNow Product Management team. The role focuses on developing end-to-end industry solutions on the ServiceNow platform, emphasizing Customer Workflows. Responsibilities include defining product strategy, creating sales materials, and collaborating with various teams. The ideal candidate should have experience with ServiceNow, knowledge of other CRM platforms, and a consultative mindset. Atos is committed to diversity and encourages applications from all, especially differently abled applicants.
Salary: Competitive Plus Benefits Location: London Store Support Centre, London, EC1M 6HA Contract type: Permanent Business area: Sainsbury's Tech Closing date: 15 June 2026 Requisition ID: We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes to feed the nation. The level of data, transactions and variety involved. Then you'll realise this is a modern software engineering environment, because it has to be. We've made significant investment in the standards and principles that shape how we work. We iterate, learn, experiment and champion ways of working such as Agile, Scrum and XP. So you can look forward to exciting opportunities across everything from AI to reusable tech. In a nutshell In Sainsbury's Tech we build the technology which powers the UK's number 1 multi-channel, multi-brand retailer. The role of Service Manager is central to the business-critical transformation of Technology delivery at Sainsbury's. Reporting through to a Head of Service Management, the heart of the role is contributing to running the technology services for a particular area within Sainsbury's Tech, as well as ensuring that new services introduced in the area are delivered with the appropriate service support in place. This responsibility for making sure that specific services provided by Engineering Teams are supported effectively includes ensuring both internal and external teams are performing to a relevant set of operational KPIs / metrics relating to ITIL measures within Sainsbury's Tech. The role holder must have a mindset and passion for IT Service Management and the ability to encourage this in the Engineering Teams, who operate in the End-to-End Product Lifecycle Management delivery methodology. What do I need to Do Ensure the smooth day to day running of Service Management for a specific area (usually aligned with a Head of Engineering/Technology). This includes: Monitoring daily dashboards for incidents reported against the services they are responsible for, ensuring that incidents are being dealt with effectively Supporting with escalations from stakeholders to ensure customer or business impact of any incident is minimized, as well as providing timely communication back to them Reviewing RFCs (requests for change) to the services to help ensure that deployments do not affect the stability or availability of the area, and reviewing subsequent success of these changes Monitoring the services in your area to ensure their accuracy - including any associated support models, stakeholder information and knowledge articles Continually review the Service Performance of the area to look the area for opportunities to improve the experience for its customers. This includes: Use the data in dashboards and reports to review service trends in the area - providing expert analysis and insight which can drive tangible improvement actions Manage the Problem and Risk management process to help tech teams track and address long running issues which could undermine the stability of the services Monitor the adherence to service processes by teams - taking the opportunity to coach when relevant to improve performance Drive and track any potential improvements or actions through regular service reviews with internal Technology teams, support partners or external vendors Support Technology Teams in managing services throughout their whole lifecycle, as well as supporting during significant or untypical events Coaching teams around building and deploying new services - validating that all necessary service transition tasks are considered to ensure smooth introductions of new services Input into discussions regarding potential new partners or software purchases - ensuring that service needs have been considered Assist tech teams around the decommissioning process of services Support in the event of Major Incidents in your area - providing SME support and guidance to assist with resolving the issue as quickly as possible, as well as participating in subsequent Major Incident reviews and tracking improvement tasks Co-ordinate readiness efforts for notable events or peak trading periods in your area and ensure any necessary actions are completed on schedule On occasions throughout the year - perform the Manager on Escalation Role for Tech How will I succeed Partner with the teams / stakeholders in your area and build strong relationships to enable you to influence a strong service mindset and embed a culture of good service management - always maintaining focus on the customer experience. This can be done formally through Service Reviews and informally through coaching and initiatives Be the Service SME in your area, clearly communicating the priorities that will help to deliver service improvements and clear accountabilities as to who should deliver these Collaborate with our Tech partners or external vendors - challenging them to meet the Sainsbury's tech expectations and standards for delivering Service Excellence Applying the service management standards and processes consistently in your area, whilst understanding when they might need to be tailored or flexed to fit diverse areas Be able to work at a fast pace - constantly reviewing priorities and the changing business needs to determine the service strategies for your area Actively seek feedback from the tech teams about the service management processes, feeding any suggestion for simplification or improvement back into the Service Community Actively participate in the Service Management Community - sharing knowledge and best practice with other members, as well as helping to deliver the agreed priorities of the unified Service Management Function An understanding of industry standards and best practice regarding service management. Strong knowledge of ITIL Service Management framework and its processes Hands on experience of ITSM tools (with ServiceNow being a preference) Experience of data analysis - the ability to use data and reports to identify trends and opportunities for improvements in service management An understanding of service management in the context of agile and iterative in-house development, as well as more traditional waterfall programme delivery. Understanding of Agile, Waterfall and DEVOPS methodologies. Understanding of process management and control. A broad knowledge and understanding of Sainsbury's Tech concepts with proven experience of successfully managing and maintaining services (desirable). What I need to show A passion for customer service - being able to focus attention on the customer experience and make links to how Service Management can support in improving this A proactive approach to Service Management - being self-motivated, curious and driven to find every way to improve our services and deliver our targeted Sustainable service ambitions Communication and influencing skills - including managing messages when presenting to stakeholders at all levels Sound judgment - using the available evidence and knowledge to make informed decisions concerning service priorities Ability to manage your time to deliver your tasks - even when you might have unexpected work due to the nature of the Service Management tole Ability to take accountability for personal development including seeking feedback, building, and maintaining a meaningful personal development plan. Emotional intelligence - to be able to understand the multiple priorities of different teams and to know how to present the right messages to drive service improvement Resources available to me Service Compliance team within Service Operations Other Service Managers, Service Leads and Heads of Service Management within the Domains across Sainsbury's Tech Engineering teams Delivery teams Service Community of Practice Learning and Development resources, including Our Sainsbury's What decisions I can make Approve acceptance of specific services into BAU support. Apply decisions around appropriate Level of Service Transition activities for new services. Approval of specific changes to services in the live environment. Validation and approval of Problem Ticket Closure Validation and Approval of Proposed Deployments and RFCs No specific budget. We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too . click apply for full job details
16/06/2026
Full time
Salary: Competitive Plus Benefits Location: London Store Support Centre, London, EC1M 6HA Contract type: Permanent Business area: Sainsbury's Tech Closing date: 15 June 2026 Requisition ID: We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes to feed the nation. The level of data, transactions and variety involved. Then you'll realise this is a modern software engineering environment, because it has to be. We've made significant investment in the standards and principles that shape how we work. We iterate, learn, experiment and champion ways of working such as Agile, Scrum and XP. So you can look forward to exciting opportunities across everything from AI to reusable tech. In a nutshell In Sainsbury's Tech we build the technology which powers the UK's number 1 multi-channel, multi-brand retailer. The role of Service Manager is central to the business-critical transformation of Technology delivery at Sainsbury's. Reporting through to a Head of Service Management, the heart of the role is contributing to running the technology services for a particular area within Sainsbury's Tech, as well as ensuring that new services introduced in the area are delivered with the appropriate service support in place. This responsibility for making sure that specific services provided by Engineering Teams are supported effectively includes ensuring both internal and external teams are performing to a relevant set of operational KPIs / metrics relating to ITIL measures within Sainsbury's Tech. The role holder must have a mindset and passion for IT Service Management and the ability to encourage this in the Engineering Teams, who operate in the End-to-End Product Lifecycle Management delivery methodology. What do I need to Do Ensure the smooth day to day running of Service Management for a specific area (usually aligned with a Head of Engineering/Technology). This includes: Monitoring daily dashboards for incidents reported against the services they are responsible for, ensuring that incidents are being dealt with effectively Supporting with escalations from stakeholders to ensure customer or business impact of any incident is minimized, as well as providing timely communication back to them Reviewing RFCs (requests for change) to the services to help ensure that deployments do not affect the stability or availability of the area, and reviewing subsequent success of these changes Monitoring the services in your area to ensure their accuracy - including any associated support models, stakeholder information and knowledge articles Continually review the Service Performance of the area to look the area for opportunities to improve the experience for its customers. This includes: Use the data in dashboards and reports to review service trends in the area - providing expert analysis and insight which can drive tangible improvement actions Manage the Problem and Risk management process to help tech teams track and address long running issues which could undermine the stability of the services Monitor the adherence to service processes by teams - taking the opportunity to coach when relevant to improve performance Drive and track any potential improvements or actions through regular service reviews with internal Technology teams, support partners or external vendors Support Technology Teams in managing services throughout their whole lifecycle, as well as supporting during significant or untypical events Coaching teams around building and deploying new services - validating that all necessary service transition tasks are considered to ensure smooth introductions of new services Input into discussions regarding potential new partners or software purchases - ensuring that service needs have been considered Assist tech teams around the decommissioning process of services Support in the event of Major Incidents in your area - providing SME support and guidance to assist with resolving the issue as quickly as possible, as well as participating in subsequent Major Incident reviews and tracking improvement tasks Co-ordinate readiness efforts for notable events or peak trading periods in your area and ensure any necessary actions are completed on schedule On occasions throughout the year - perform the Manager on Escalation Role for Tech How will I succeed Partner with the teams / stakeholders in your area and build strong relationships to enable you to influence a strong service mindset and embed a culture of good service management - always maintaining focus on the customer experience. This can be done formally through Service Reviews and informally through coaching and initiatives Be the Service SME in your area, clearly communicating the priorities that will help to deliver service improvements and clear accountabilities as to who should deliver these Collaborate with our Tech partners or external vendors - challenging them to meet the Sainsbury's tech expectations and standards for delivering Service Excellence Applying the service management standards and processes consistently in your area, whilst understanding when they might need to be tailored or flexed to fit diverse areas Be able to work at a fast pace - constantly reviewing priorities and the changing business needs to determine the service strategies for your area Actively seek feedback from the tech teams about the service management processes, feeding any suggestion for simplification or improvement back into the Service Community Actively participate in the Service Management Community - sharing knowledge and best practice with other members, as well as helping to deliver the agreed priorities of the unified Service Management Function An understanding of industry standards and best practice regarding service management. Strong knowledge of ITIL Service Management framework and its processes Hands on experience of ITSM tools (with ServiceNow being a preference) Experience of data analysis - the ability to use data and reports to identify trends and opportunities for improvements in service management An understanding of service management in the context of agile and iterative in-house development, as well as more traditional waterfall programme delivery. Understanding of Agile, Waterfall and DEVOPS methodologies. Understanding of process management and control. A broad knowledge and understanding of Sainsbury's Tech concepts with proven experience of successfully managing and maintaining services (desirable). What I need to show A passion for customer service - being able to focus attention on the customer experience and make links to how Service Management can support in improving this A proactive approach to Service Management - being self-motivated, curious and driven to find every way to improve our services and deliver our targeted Sustainable service ambitions Communication and influencing skills - including managing messages when presenting to stakeholders at all levels Sound judgment - using the available evidence and knowledge to make informed decisions concerning service priorities Ability to manage your time to deliver your tasks - even when you might have unexpected work due to the nature of the Service Management tole Ability to take accountability for personal development including seeking feedback, building, and maintaining a meaningful personal development plan. Emotional intelligence - to be able to understand the multiple priorities of different teams and to know how to present the right messages to drive service improvement Resources available to me Service Compliance team within Service Operations Other Service Managers, Service Leads and Heads of Service Management within the Domains across Sainsbury's Tech Engineering teams Delivery teams Service Community of Practice Learning and Development resources, including Our Sainsbury's What decisions I can make Approve acceptance of specific services into BAU support. Apply decisions around appropriate Level of Service Transition activities for new services. Approval of specific changes to services in the live environment. Validation and approval of Problem Ticket Closure Validation and Approval of Proposed Deployments and RFCs No specific budget. We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too . click apply for full job details
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. About the role The Product Manager is a senior role within the ServiceNow Product Management team, focused on developing and driving end-to-end industry solutions on the ServiceNow platform, with emphasis on Customer Workflows (CPQ, CSM, FSM). The role combines platform expertise with CRM knowledge to build industry-specific solutions, value frameworks, and go-to-market assets. It supports improvements in customer experience, revenue, and operational efficiency, while acting as a key partner to Sales, Delivery, and Portfolio/CTO teams. Responsibilities Define product strategy and industry solutions for Customer Workflows Develop solution blueprints, accelerators, and reusable assets Support sales with demos, business cases, and value propositions Create sales materials (playbooks, pitch decks, RFP assets) Ensure delivery standards and alignment with business outcomes Collaborate with Sales, GTM, Delivery, and CTO teams Contribute to thought leadership and industry positioning Maintain and improve solution assets based on feedback and trends Skill Requirements Experience with ServiceNow platform, Customer Workflows (CPQ, CSM, FSM) Knowledge of other CRM platforms (e.g., Salesforce, Dynamics 365, SAP CX) Understanding of customer lifecycle, revenue processes, and service operations Experience in solution design, workflow development, and value-based selling Ability to create business cases and translate client needs into solutions Experience developing frameworks, accelerators, and implementation approaches Strong commercial and consulting mindset Ability to communicate and influence stakeholders at different levels Experience working on enterprise transformation programs Industry exposure (e.g., Financial Services, Telecom, Healthcare, Manufacturing, Public Sector, Energy) Pension Scheme - contributions matched up to 10% Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to make reasonable adjustments to the application and assessment process to accommodate your needs. We are also a care leaver friendly employer.
16/06/2026
Full time
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. About the role The Product Manager is a senior role within the ServiceNow Product Management team, focused on developing and driving end-to-end industry solutions on the ServiceNow platform, with emphasis on Customer Workflows (CPQ, CSM, FSM). The role combines platform expertise with CRM knowledge to build industry-specific solutions, value frameworks, and go-to-market assets. It supports improvements in customer experience, revenue, and operational efficiency, while acting as a key partner to Sales, Delivery, and Portfolio/CTO teams. Responsibilities Define product strategy and industry solutions for Customer Workflows Develop solution blueprints, accelerators, and reusable assets Support sales with demos, business cases, and value propositions Create sales materials (playbooks, pitch decks, RFP assets) Ensure delivery standards and alignment with business outcomes Collaborate with Sales, GTM, Delivery, and CTO teams Contribute to thought leadership and industry positioning Maintain and improve solution assets based on feedback and trends Skill Requirements Experience with ServiceNow platform, Customer Workflows (CPQ, CSM, FSM) Knowledge of other CRM platforms (e.g., Salesforce, Dynamics 365, SAP CX) Understanding of customer lifecycle, revenue processes, and service operations Experience in solution design, workflow development, and value-based selling Ability to create business cases and translate client needs into solutions Experience developing frameworks, accelerators, and implementation approaches Strong commercial and consulting mindset Ability to communicate and influence stakeholders at different levels Experience working on enterprise transformation programs Industry exposure (e.g., Financial Services, Telecom, Healthcare, Manufacturing, Public Sector, Energy) Pension Scheme - contributions matched up to 10% Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to make reasonable adjustments to the application and assessment process to accommodate your needs. We are also a care leaver friendly employer.
We are seeking a skilled Desktop Support Engineer with strong experience in Windows imaging, OS deployment (OSD), SCCM, and application packaging. The candidate will be responsible for desktop lifecycle management, incident resolution, and end user support while ensuring efficient operation of endpoint systems and infrastructure. Key Responsibilities Own and manage the engineering of Windows images for desktops, laptops, and tablets Perform OS deployment (OSD) using SCCM/MDT tools Manage software installation, upgrades, and rollouts across enterprise endpoints Ensure standardization and compliance of desktop builds Perform application packaging, testing, and deployment using SCCM Manage software distribution, patching, and updates Troubleshoot SCCM-related issues impacting deployments Provide incident resolution via phone, service desk tools, or desk side support Diagnose and resolve hardware and software issues efficiently Ensure timely resolution within defined SLAs Log, track, and update tickets through ticketing tools and service management systems Maintain overall understanding of desktop services and supporting infrastructure Support enterprise tools including remote support utilities and endpoint security (e.g., SEP) Monitor system performance and recommend improvements Perform basic to advanced troubleshooting of OS, applications, and peripherals Support multiple Windows Operating Systems environments Address network, login, access, and performance issues Follow change management processes for deployments and updates Work with IT teams to implement controlled changes in production environments Maintain documentation for procedures and configurations Required Skills Strong knowledge of: Windows OS (Windows 10/11), Imaging & OS Deployment (OSD), SCCM / Microsoft Endpoint Configuration Manager, Application Packaging (MSI, EXE, scripting) Proficiency in PowerShell scripting Experience with software installation, upgrades, and patch management Knowledge of endpoint security tools (e.g., Symantec Endpoint Protection - SEP) Experience with remote support tools Hands on experience in: Hardware and software troubleshooting, Desktop, laptop, and peripheral support Strong analytical and problem solving skills Experience with ticketing tools (ServiceNow/Remedy/JIRA, etc.) Understanding of Incident, Problem, and Change Management processes Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.
16/06/2026
Full time
We are seeking a skilled Desktop Support Engineer with strong experience in Windows imaging, OS deployment (OSD), SCCM, and application packaging. The candidate will be responsible for desktop lifecycle management, incident resolution, and end user support while ensuring efficient operation of endpoint systems and infrastructure. Key Responsibilities Own and manage the engineering of Windows images for desktops, laptops, and tablets Perform OS deployment (OSD) using SCCM/MDT tools Manage software installation, upgrades, and rollouts across enterprise endpoints Ensure standardization and compliance of desktop builds Perform application packaging, testing, and deployment using SCCM Manage software distribution, patching, and updates Troubleshoot SCCM-related issues impacting deployments Provide incident resolution via phone, service desk tools, or desk side support Diagnose and resolve hardware and software issues efficiently Ensure timely resolution within defined SLAs Log, track, and update tickets through ticketing tools and service management systems Maintain overall understanding of desktop services and supporting infrastructure Support enterprise tools including remote support utilities and endpoint security (e.g., SEP) Monitor system performance and recommend improvements Perform basic to advanced troubleshooting of OS, applications, and peripherals Support multiple Windows Operating Systems environments Address network, login, access, and performance issues Follow change management processes for deployments and updates Work with IT teams to implement controlled changes in production environments Maintain documentation for procedures and configurations Required Skills Strong knowledge of: Windows OS (Windows 10/11), Imaging & OS Deployment (OSD), SCCM / Microsoft Endpoint Configuration Manager, Application Packaging (MSI, EXE, scripting) Proficiency in PowerShell scripting Experience with software installation, upgrades, and patch management Knowledge of endpoint security tools (e.g., Symantec Endpoint Protection - SEP) Experience with remote support tools Hands on experience in: Hardware and software troubleshooting, Desktop, laptop, and peripheral support Strong analytical and problem solving skills Experience with ticketing tools (ServiceNow/Remedy/JIRA, etc.) Understanding of Incident, Problem, and Change Management processes Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.
Job Description At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. About the Role The Delivery Lead is responsible for orchestrating and enabling the successful delivery of complex technical change across one or more agile squads, ensuring alignment with business priorities, governance standards and organisational outcomes. The role provides coordination, governance and integration across teams while preserving agile ways of working. Key Responsibilities Leading and managing change initiatives across business areas and projects in a delivery lead capacity, utilising core PM and BA skills. Driving delivery outcomes from initiation to completion, without reliance on a separate Project Manager. Shaping and prioritising work in partnership with stakeholders and Product Owners. Developing and maintaining integrated delivery plans, including dependencies and milestones. Coordinating cross squad activity and managing delivery interdependencies. Partnering with stakeholders to embed change into business processes and operations. RAID management - managing risks, issues and quality across all initiatives. Governance and reporting to leadership and governance forums. Stakeholder management, alignment and coordination. Cross squad dependency and risk management. Supporting agile methodologies and adapting frameworks to project needs. Agile delivery enablement alongside Scrum Masters and Product Owners. Planning and execution readiness. Integrated delivery plans and milestone tracking. Eliciting and documenting business requirements and process improvements, as defined by the business and/or project. Ensuring requirements are clearly defined and owned. Working with BAs/SMEs to shape and validate requirements. Leading and facilitating meetings and workshops, producing clear documentation, including Business Requirement Documents, user stories and acceptance criteria. Analyzing complex and large scale business and technical projects, including comprehensive reviews of end to end data and operating models. Supporting business users through UAT testing and obtaining sign off from key stakeholders. Essential Requirements Demonstrable experience initiating, planning and delivering formal projects, ideally with budgets up to £5m. Minimum 5 years' experience in a delivery lead or project management role in Financial Services. Minimum 2 years' delivery experience in Corporate projects - Risk, Legal, HR, Audit where the candidate owned and delivered end to end projects. Successfully delivered complex change projects requiring changes to Corporate systems, ideally finance systems (e.g. Oracle, Workday, ServiceNow). Accreditation (e.g. PRINCE2, PMP, Agile PM). Practical knowledge of agile methodologies and tools. Strong conflict resolution and negotiation skills. Extensive experience facilitating meetings and workshops. Expertise in eliciting, analysing, validating requirements and building partnerships with business and technology teams. Demonstrate strong application and solution knowledge. Demonstrated expertise in business analysis and managing change initiatives within complex organisations. Proven ability to gather and validate detailed business requirements and lead process improvements. Experience coordinating stakeholders, managing risks and delivering projects using agile and hybrid methodologies. Strong interpersonal and communication skills to engage leadership, teams and third party suppliers effectively. Commitment to continuous professional development, coaching and fostering an inclusive team environment. Additional Requirements Strong stakeholder management and effective communication skills. Knowledge of Agile Practices. Ability to proactively identify opportunities for improvements and achieving efficiencies. Ability to manage competing demands and work across multiple projects. Strong organisational skills, with an ability for problem solving. Experience in leading and supporting more junior colleagues. Benefits 40 days' annual leave. 16% employer pension contribution. Discretionary performance based bonus (where applicable). Private healthcare. Flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here. Inclusive Culture We're proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
16/06/2026
Full time
Job Description At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. About the Role The Delivery Lead is responsible for orchestrating and enabling the successful delivery of complex technical change across one or more agile squads, ensuring alignment with business priorities, governance standards and organisational outcomes. The role provides coordination, governance and integration across teams while preserving agile ways of working. Key Responsibilities Leading and managing change initiatives across business areas and projects in a delivery lead capacity, utilising core PM and BA skills. Driving delivery outcomes from initiation to completion, without reliance on a separate Project Manager. Shaping and prioritising work in partnership with stakeholders and Product Owners. Developing and maintaining integrated delivery plans, including dependencies and milestones. Coordinating cross squad activity and managing delivery interdependencies. Partnering with stakeholders to embed change into business processes and operations. RAID management - managing risks, issues and quality across all initiatives. Governance and reporting to leadership and governance forums. Stakeholder management, alignment and coordination. Cross squad dependency and risk management. Supporting agile methodologies and adapting frameworks to project needs. Agile delivery enablement alongside Scrum Masters and Product Owners. Planning and execution readiness. Integrated delivery plans and milestone tracking. Eliciting and documenting business requirements and process improvements, as defined by the business and/or project. Ensuring requirements are clearly defined and owned. Working with BAs/SMEs to shape and validate requirements. Leading and facilitating meetings and workshops, producing clear documentation, including Business Requirement Documents, user stories and acceptance criteria. Analyzing complex and large scale business and technical projects, including comprehensive reviews of end to end data and operating models. Supporting business users through UAT testing and obtaining sign off from key stakeholders. Essential Requirements Demonstrable experience initiating, planning and delivering formal projects, ideally with budgets up to £5m. Minimum 5 years' experience in a delivery lead or project management role in Financial Services. Minimum 2 years' delivery experience in Corporate projects - Risk, Legal, HR, Audit where the candidate owned and delivered end to end projects. Successfully delivered complex change projects requiring changes to Corporate systems, ideally finance systems (e.g. Oracle, Workday, ServiceNow). Accreditation (e.g. PRINCE2, PMP, Agile PM). Practical knowledge of agile methodologies and tools. Strong conflict resolution and negotiation skills. Extensive experience facilitating meetings and workshops. Expertise in eliciting, analysing, validating requirements and building partnerships with business and technology teams. Demonstrate strong application and solution knowledge. Demonstrated expertise in business analysis and managing change initiatives within complex organisations. Proven ability to gather and validate detailed business requirements and lead process improvements. Experience coordinating stakeholders, managing risks and delivering projects using agile and hybrid methodologies. Strong interpersonal and communication skills to engage leadership, teams and third party suppliers effectively. Commitment to continuous professional development, coaching and fostering an inclusive team environment. Additional Requirements Strong stakeholder management and effective communication skills. Knowledge of Agile Practices. Ability to proactively identify opportunities for improvements and achieving efficiencies. Ability to manage competing demands and work across multiple projects. Strong organisational skills, with an ability for problem solving. Experience in leading and supporting more junior colleagues. Benefits 40 days' annual leave. 16% employer pension contribution. Discretionary performance based bonus (where applicable). Private healthcare. Flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here. Inclusive Culture We're proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
Microsoft 365 Engineer Highly innovative and rapidly growing organisation within the insurance sector that is looking for an experienced Microsoft 365 Engineer to take ownership of a greenfield Microsoft environment, helping shape the future of workplace technology, end user services, and collaboration platforms across the business. Unlike many organisations, this environment is free from legacy constraints, giving you the opportunity to work with modern Microsoft technologies while influencing how services are delivered and evolved. Responsibilities Acting as the Microsoft 365 technical lead and SME Managing and enhancing the Microsoft 365 estate Supporting strategic projects, office expansions, and technology improvements Providing technical guidance and escalation support Working closely with service providers to ensure high quality service delivery Supporting end users and senior stakeholders when required Driving continuous improvement across workplace technology services Essential Skills Strong experience administering and supporting Microsoft 365 technologies such as Entra ID, Intune, Exchange Online, SharePoint Online, Microsoft Teams, Windows 365 / Cloud PC, Microsoft Defender, Microsoft Purview Strong Microsoft 365 tenant administration experience Good knowledge of Windows 11 Experience managing Apple devices using Intune and Apple Business Manager A track record of delivering technical improvements and change initiatives Excellent troubleshooting and stakeholder management skills Experience supporting senior users within a professional or regulated environment Desirable Skills Microsoft 365 Administrator certification Experience within financial services, insurance, or professional services ServiceNow experience Rate: £500 - £600 per day, Inside IR35 Contract Duration: 6 months, Start Date: ASAP (up to 4 weeks notice) Location: London EC3A, 3 days per week
16/06/2026
Full time
Microsoft 365 Engineer Highly innovative and rapidly growing organisation within the insurance sector that is looking for an experienced Microsoft 365 Engineer to take ownership of a greenfield Microsoft environment, helping shape the future of workplace technology, end user services, and collaboration platforms across the business. Unlike many organisations, this environment is free from legacy constraints, giving you the opportunity to work with modern Microsoft technologies while influencing how services are delivered and evolved. Responsibilities Acting as the Microsoft 365 technical lead and SME Managing and enhancing the Microsoft 365 estate Supporting strategic projects, office expansions, and technology improvements Providing technical guidance and escalation support Working closely with service providers to ensure high quality service delivery Supporting end users and senior stakeholders when required Driving continuous improvement across workplace technology services Essential Skills Strong experience administering and supporting Microsoft 365 technologies such as Entra ID, Intune, Exchange Online, SharePoint Online, Microsoft Teams, Windows 365 / Cloud PC, Microsoft Defender, Microsoft Purview Strong Microsoft 365 tenant administration experience Good knowledge of Windows 11 Experience managing Apple devices using Intune and Apple Business Manager A track record of delivering technical improvements and change initiatives Excellent troubleshooting and stakeholder management skills Experience supporting senior users within a professional or regulated environment Desirable Skills Microsoft 365 Administrator certification Experience within financial services, insurance, or professional services ServiceNow experience Rate: £500 - £600 per day, Inside IR35 Contract Duration: 6 months, Start Date: ASAP (up to 4 weeks notice) Location: London EC3A, 3 days per week
Do you want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300,000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready? Job Overview: Infosys Consulting is at the forefront of applied AI innovation, delivering real-world business value through the convergence of AI agents, machine learning, and modern enterprise architecture. As part of our growing Enterprise AI consulting practice, we are looking for technically hands on professionals to design and deliver client centric intelligent systems and support business growth through strategic pre sales and solutioning initiatives. Key Responsibilities Design, develop, and deploy autonomous AI agent ecosystems using frameworks such as LangChain, AutoGen, CrewAI, and Semantic Kernel. Architect LLM powered workflows involving multi agent collaboration, decision logic, memory management, and external tool integration. Collaborate with consulting teams to align AI agent solutions with business goals and industry use cases across sectors (FSI, Retail, Manufacturing, etc.). Participate in RFI/RFP responses, creating high impact solution overviews, architectural diagrams, and effort/cost estimations. Work closely with AI Strategists, Engagement Managers, and Domain SMEs to define solution blueprints, MVP scopes, and transformation roadmaps. Engage in client workshops, demos, and innovation showcases to articulate the potential of Agentic AI and its enterprise applications. Contribute to the development of reusable agent templates, accelerators, and reference architectures within Infosys' AI frameworks. Stay current with GenAI advancements, toolchains, and research (LLMs, embeddings, vector DBs, agent planning/reasoning). Provide technical mentorship and hands on support to junior consultants, helping shape internal capability development. Collaborate with cross functional teams on AI governance, responsible AI practices, and integration into enterprise environments. Required Qualifications Bachelor's or Master's degree in Computer Science, AI, or related field. PhD preferred for architect level roles. 8+ years of experience in AI/ML, including 5+ years as a Solution Architect and 4+ years of hands on development with LLMs and autonomous AI agents. Strong experience with Python and orchestration libraries such as LangChain, LlamaIndex, Semantic Kernel, AutoGen, or similar. Deep knowledge of LLMs (GPT, Claude, LLaMA, Mistral, etc.), prompt engineering, agent memory, tool calling, and autonomous task execution. Experience with pre sales, RFP/RFI support, and proposal creation in a consulting or enterprise services environment. Understanding of enterprise solutioning with cloud platforms (AWS, Azure, GCP), API integration, and data security best practices. Exceptional communication and consulting skills, with the ability to present solutions to both technical and non technical stakeholders. Preferred Skills Hands on exposure to cognitive architectures, planning based agents, or reinforcement learning in real world deployments. Experience integrating AI agents into enterprise apps like Salesforce, ServiceNow, SAP, or custom apps via APIs. Understanding of AI observability, performance monitoring, and ethical guidelines in GenAI systems. Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now. We offer industry leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We'd love to hear from you Apply today!
16/06/2026
Full time
Do you want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300,000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready? Job Overview: Infosys Consulting is at the forefront of applied AI innovation, delivering real-world business value through the convergence of AI agents, machine learning, and modern enterprise architecture. As part of our growing Enterprise AI consulting practice, we are looking for technically hands on professionals to design and deliver client centric intelligent systems and support business growth through strategic pre sales and solutioning initiatives. Key Responsibilities Design, develop, and deploy autonomous AI agent ecosystems using frameworks such as LangChain, AutoGen, CrewAI, and Semantic Kernel. Architect LLM powered workflows involving multi agent collaboration, decision logic, memory management, and external tool integration. Collaborate with consulting teams to align AI agent solutions with business goals and industry use cases across sectors (FSI, Retail, Manufacturing, etc.). Participate in RFI/RFP responses, creating high impact solution overviews, architectural diagrams, and effort/cost estimations. Work closely with AI Strategists, Engagement Managers, and Domain SMEs to define solution blueprints, MVP scopes, and transformation roadmaps. Engage in client workshops, demos, and innovation showcases to articulate the potential of Agentic AI and its enterprise applications. Contribute to the development of reusable agent templates, accelerators, and reference architectures within Infosys' AI frameworks. Stay current with GenAI advancements, toolchains, and research (LLMs, embeddings, vector DBs, agent planning/reasoning). Provide technical mentorship and hands on support to junior consultants, helping shape internal capability development. Collaborate with cross functional teams on AI governance, responsible AI practices, and integration into enterprise environments. Required Qualifications Bachelor's or Master's degree in Computer Science, AI, or related field. PhD preferred for architect level roles. 8+ years of experience in AI/ML, including 5+ years as a Solution Architect and 4+ years of hands on development with LLMs and autonomous AI agents. Strong experience with Python and orchestration libraries such as LangChain, LlamaIndex, Semantic Kernel, AutoGen, or similar. Deep knowledge of LLMs (GPT, Claude, LLaMA, Mistral, etc.), prompt engineering, agent memory, tool calling, and autonomous task execution. Experience with pre sales, RFP/RFI support, and proposal creation in a consulting or enterprise services environment. Understanding of enterprise solutioning with cloud platforms (AWS, Azure, GCP), API integration, and data security best practices. Exceptional communication and consulting skills, with the ability to present solutions to both technical and non technical stakeholders. Preferred Skills Hands on exposure to cognitive architectures, planning based agents, or reinforcement learning in real world deployments. Experience integrating AI agents into enterprise apps like Salesforce, ServiceNow, SAP, or custom apps via APIs. Understanding of AI observability, performance monitoring, and ethical guidelines in GenAI systems. Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now. We offer industry leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We'd love to hear from you Apply today!
Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: £550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
15/06/2026
Contractor
Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: £550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Company Profile:Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River were acquired by State Street in October 2018.Background:A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Software as a Service (Saas) offerings which includes Application Management for hosted and non-hosted clients.Key Responsibilities:Act as Level 2 support for operational issues related to Charles River IMS applications, ensuring timely resolution of client cases logged in Salesforce.Participate in regular client calls to provide updates, clarify queries, and maintain strong client relationships.Manage Business Continuity (BC) and Disaster Recovery (DR) processes, including annual DR testing.Configure and maintain interfaces for upstream/downstream data flows within CRD infrastructure and external entities; oversee connectivity, testing, and post-go-live support.Own and monitor automated batch jobs, ensuring smooth execution and troubleshooting errors in nightly/daily processes.Implement proactive monitoring for application errors and optimize batch performance to reduce runtime and chronic alerts.Perform import/export troubleshooting, patching CRIMS applications, and production change deployments following CRD/STT change management processes (via ServiceNow).Automate database refreshes from Production to Test and support on-demand refresh requests.Collaborate with CRD Professional Services, Product Support, and Engineering teams to address bugs, apply workarounds, and implement permanent fixes.Support Self-Service Portal (SSP) queries and maintain data archiving/purging processes to optimize production database performance.Execute ad hoc and scheduled production changes (e.g., settlement day adjustments, exchange holiday calendar updates).Provide support for lower environments for internal CRD usage and client testing prior to production deployment.Lead incident management for Sev1 issues (e.g., batch failures, application outages), coordinate stakeholders, and prepare RCA & Preventative Actions reports.Join problem management calls and ensure case hygiene across all tickets.Design, test, and deploy automated import/export/reporting processes tailored to client needs.Skills, Experience & Qualifications Required:Financial Services experience in Investment Management, Trading, or related systems (Charles River IMS preferred).Strong knowledge of MS SQL Server, Oracle, and/or Sybase database configuration and administration.Familiarity with servers, operating systems, networks, scripting, XML, programming languages, job scheduling, system monitoring, and DR/BC processes.Excellent customer service, troubleshooting, and communication skills (verbal and written).Ability to collaborate across internal teams and external vendors to deliver seamless client service.Bachelor's degree in Computer Science, IT, Financial Engineering, Engineering, Economics, Mathematics, or related discipline preferred.Minimum 3+ years of relevant industry experience.About State StreetWhat we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.Inclusion, Diversity, and Social Responsibility. We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.State Street is an equal opportunity and affirmative action Charles River DevelopmentDiscover more at State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at our CEO Statement
15/06/2026
Full time
Company Profile:Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River were acquired by State Street in October 2018.Background:A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Software as a Service (Saas) offerings which includes Application Management for hosted and non-hosted clients.Key Responsibilities:Act as Level 2 support for operational issues related to Charles River IMS applications, ensuring timely resolution of client cases logged in Salesforce.Participate in regular client calls to provide updates, clarify queries, and maintain strong client relationships.Manage Business Continuity (BC) and Disaster Recovery (DR) processes, including annual DR testing.Configure and maintain interfaces for upstream/downstream data flows within CRD infrastructure and external entities; oversee connectivity, testing, and post-go-live support.Own and monitor automated batch jobs, ensuring smooth execution and troubleshooting errors in nightly/daily processes.Implement proactive monitoring for application errors and optimize batch performance to reduce runtime and chronic alerts.Perform import/export troubleshooting, patching CRIMS applications, and production change deployments following CRD/STT change management processes (via ServiceNow).Automate database refreshes from Production to Test and support on-demand refresh requests.Collaborate with CRD Professional Services, Product Support, and Engineering teams to address bugs, apply workarounds, and implement permanent fixes.Support Self-Service Portal (SSP) queries and maintain data archiving/purging processes to optimize production database performance.Execute ad hoc and scheduled production changes (e.g., settlement day adjustments, exchange holiday calendar updates).Provide support for lower environments for internal CRD usage and client testing prior to production deployment.Lead incident management for Sev1 issues (e.g., batch failures, application outages), coordinate stakeholders, and prepare RCA & Preventative Actions reports.Join problem management calls and ensure case hygiene across all tickets.Design, test, and deploy automated import/export/reporting processes tailored to client needs.Skills, Experience & Qualifications Required:Financial Services experience in Investment Management, Trading, or related systems (Charles River IMS preferred).Strong knowledge of MS SQL Server, Oracle, and/or Sybase database configuration and administration.Familiarity with servers, operating systems, networks, scripting, XML, programming languages, job scheduling, system monitoring, and DR/BC processes.Excellent customer service, troubleshooting, and communication skills (verbal and written).Ability to collaborate across internal teams and external vendors to deliver seamless client service.Bachelor's degree in Computer Science, IT, Financial Engineering, Engineering, Economics, Mathematics, or related discipline preferred.Minimum 3+ years of relevant industry experience.About State StreetWhat we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.Inclusion, Diversity, and Social Responsibility. We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.State Street is an equal opportunity and affirmative action Charles River DevelopmentDiscover more at State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at our CEO Statement
Role Overview The Systems Engineer will operate as part of a shared 24x7 squad providing second line operational support for core infrastructure and Microsoft Modern Workplace services. The role focuses on incident resolution, proactive maintenance, and disciplined execution of standard changes across Windows Server, Azure, Microsoft 365, and endpoint management technologies. Responsibilities Provide second line support across Windows Server, Active Directory, Microsoft Azure, Microsoft 365, and virtualization platforms. Support Microsoft Modern Workplace services, including Windows client OS, Microsoft Intune, Configuration Manager (SCCM), and device compliance policies. Resolve incidents, fulfill service requests, and implement approved changes in line with ITIL processes and operational standards. Carry out patching, backup checks, endpoint updates and configuration tasks using defined runbooks and tooling. Use monitoring, event management and CMDB data to support effective triage and resolution activities. Maintain accurate and timely updates within ServiceNow, ensuring tickets, changes and configuration items are correctly recorded. Participate fully in shift handovers, ensuring continuity of service awareness and in flight actions. Identify recurring issues, procedural gaps or monitoring noise and raise improvement opportunities through the appropriate channels. Contribute to the creation and maintenance of knowledge articles, runbooks and operational documentation. Work collaboratively with Senior Engineers and Squad Managers, seeking guidance when required and supporting team delivery. Practical experience supporting Microsoft based infrastructure and workplace services in an operational environment. Working knowledge of Windows Server administration and core Active Directory concepts. Foundational experience with Microsoft Azure and Microsoft 365 services. Experience supporting Windows endpoint environments, including Intune and/or Configuration Manager. A structured, methodical approach to troubleshooting and incident resolution. Familiarity with ITSM tools such as ServiceNow, including accurate ticket and change management. Understanding of ITIL practices, particularly Incident, Change and Problem Management. Clear written and verbal communication skills, with the ability to document actions and outcomes effectively. Capability to work a 24x7 shift pattern, including nights, weekends and public holidays. Eligibility for UK Government Security Check (SC) clearance. Desired Skills and Experience Exposure to virtualization technologies such as VMware or Hyper V. Experience using monitoring tools such as LogicMonitor or equivalent. Basic PowerShell or scripting experience to support repeatable operational tasks. Awareness of ISO27001 and operational security controls within live service environments. Experience working in a shared services or MSP operating model. Microsoft certifications such as Azure Fundamentals, Microsoft 365 Fundamentals or Endpoint Administrator Associate. Benefits Wellbeing 26 days' holiday + bank holidays (and option to buy more) plus 1 paid volunteering day per year. Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, and 5 days paid bereavement leave. Robust sick pay up to 13 weeks full pay + 13 weeks half pay. 24/7 Employee Assistance Programme for confidential support. Private medical insurance for everyone, no medical history exclusions. Financial Benefits Performance based rewards tailored to your role, including company wide bonuses to OTE and commission structures. Income protection: up to 75% salary for 5 years if needed. Career Development SkillsHub learning platform with leadership pathways, future manager training and extensive online library. Access to external training and apprenticeships. Community Engagement MatchIt! fundraise for a cause you care about, with OneAdvanced matching part of the funding. Pennies from Heaven: donate the pennies from your paycheck to help make a difference automatically. Additional Flexible Benefits ULEV car scheme with 1,000+ models. Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover.
14/06/2026
Full time
Role Overview The Systems Engineer will operate as part of a shared 24x7 squad providing second line operational support for core infrastructure and Microsoft Modern Workplace services. The role focuses on incident resolution, proactive maintenance, and disciplined execution of standard changes across Windows Server, Azure, Microsoft 365, and endpoint management technologies. Responsibilities Provide second line support across Windows Server, Active Directory, Microsoft Azure, Microsoft 365, and virtualization platforms. Support Microsoft Modern Workplace services, including Windows client OS, Microsoft Intune, Configuration Manager (SCCM), and device compliance policies. Resolve incidents, fulfill service requests, and implement approved changes in line with ITIL processes and operational standards. Carry out patching, backup checks, endpoint updates and configuration tasks using defined runbooks and tooling. Use monitoring, event management and CMDB data to support effective triage and resolution activities. Maintain accurate and timely updates within ServiceNow, ensuring tickets, changes and configuration items are correctly recorded. Participate fully in shift handovers, ensuring continuity of service awareness and in flight actions. Identify recurring issues, procedural gaps or monitoring noise and raise improvement opportunities through the appropriate channels. Contribute to the creation and maintenance of knowledge articles, runbooks and operational documentation. Work collaboratively with Senior Engineers and Squad Managers, seeking guidance when required and supporting team delivery. Practical experience supporting Microsoft based infrastructure and workplace services in an operational environment. Working knowledge of Windows Server administration and core Active Directory concepts. Foundational experience with Microsoft Azure and Microsoft 365 services. Experience supporting Windows endpoint environments, including Intune and/or Configuration Manager. A structured, methodical approach to troubleshooting and incident resolution. Familiarity with ITSM tools such as ServiceNow, including accurate ticket and change management. Understanding of ITIL practices, particularly Incident, Change and Problem Management. Clear written and verbal communication skills, with the ability to document actions and outcomes effectively. Capability to work a 24x7 shift pattern, including nights, weekends and public holidays. Eligibility for UK Government Security Check (SC) clearance. Desired Skills and Experience Exposure to virtualization technologies such as VMware or Hyper V. Experience using monitoring tools such as LogicMonitor or equivalent. Basic PowerShell or scripting experience to support repeatable operational tasks. Awareness of ISO27001 and operational security controls within live service environments. Experience working in a shared services or MSP operating model. Microsoft certifications such as Azure Fundamentals, Microsoft 365 Fundamentals or Endpoint Administrator Associate. Benefits Wellbeing 26 days' holiday + bank holidays (and option to buy more) plus 1 paid volunteering day per year. Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, and 5 days paid bereavement leave. Robust sick pay up to 13 weeks full pay + 13 weeks half pay. 24/7 Employee Assistance Programme for confidential support. Private medical insurance for everyone, no medical history exclusions. Financial Benefits Performance based rewards tailored to your role, including company wide bonuses to OTE and commission structures. Income protection: up to 75% salary for 5 years if needed. Career Development SkillsHub learning platform with leadership pathways, future manager training and extensive online library. Access to external training and apprenticeships. Community Engagement MatchIt! fundraise for a cause you care about, with OneAdvanced matching part of the funding. Pennies from Heaven: donate the pennies from your paycheck to help make a difference automatically. Additional Flexible Benefits ULEV car scheme with 1,000+ models. Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover.
