Contract ServiceNow Platform Owner Department: Platform Engineering Location: London / Hybrid ( The ServiceNow Platform Owner is accountable for the operational success, execution, lifecycle management, and governance of the ServiceNow platform across the enterprise. This role acts as the operational custodian of the platform, translates business demands into actionable technical outcomes, and manages roadmap execution. Leading a dedicated team of DevOps engineers, the role ensures the platform delivers scalable, secure, and well-governed solutions across a complex, multi-country environment. Key Accountabilities Operational & Governance Ownership: Own the platform lifecycle (run, maintain, improve), manage technical governance decisions, and establish and enforce architecture standards that minimize customisation to protect platform health. Roadmap Execution: Execute the prioritized ServiceNow roadmap, ensuring full alignment between the demand backlog, delivery capacity, and overarching business transformation goals. DevOps Leadership: Direct and manage ServiceNow DevOps engineering teams, overseeing deployment frequency, release quality, capacity planning, and platform reliability (SLOs/uptime). Risk Management: Mitigate day-to-day operational risks, technical debt, and platform upgrade conflicts while running change governance forums and CAB processes. Stakeholder Engagement: Partner closely with business leaders, product owners, and architects to translate technical performance into visible business outcomes, supporting executive decision-making and value tracking. Ecosystem Management: Support the management of strategic third-party delivery partners and vendors to ensure cost control, quality, and strict compliance with corporate delivery standards. Key Skills & Experience Experience: Proven experience in ServiceNow platform leadership or enterprise-scale platform ownership. Team Leadership: Strong track record of managing technical engineering and DevOps teams at scale within a multi-country or matrixed corporate delivery environment. Governance & Architecture: Experience driving platform governance frameworks, managing technical debt, and handling complex upgrade paths. Technical Depth: Solid understanding of enterprise-wide transformations involving ITSM, ITOM, CMDB, and emerging AI capabilities. Delivery Maturity: Practical background in maturing DevOps operations, including CI/CD adoption, automated testing, and agile delivery principles. Communication: Exceptional stakeholder management skills, with the ability to bridge the gap between technical delivery teams and senior business leadership. JBRP1_UKTJ
12/06/2026
Full time
Contract ServiceNow Platform Owner Department: Platform Engineering Location: London / Hybrid ( The ServiceNow Platform Owner is accountable for the operational success, execution, lifecycle management, and governance of the ServiceNow platform across the enterprise. This role acts as the operational custodian of the platform, translates business demands into actionable technical outcomes, and manages roadmap execution. Leading a dedicated team of DevOps engineers, the role ensures the platform delivers scalable, secure, and well-governed solutions across a complex, multi-country environment. Key Accountabilities Operational & Governance Ownership: Own the platform lifecycle (run, maintain, improve), manage technical governance decisions, and establish and enforce architecture standards that minimize customisation to protect platform health. Roadmap Execution: Execute the prioritized ServiceNow roadmap, ensuring full alignment between the demand backlog, delivery capacity, and overarching business transformation goals. DevOps Leadership: Direct and manage ServiceNow DevOps engineering teams, overseeing deployment frequency, release quality, capacity planning, and platform reliability (SLOs/uptime). Risk Management: Mitigate day-to-day operational risks, technical debt, and platform upgrade conflicts while running change governance forums and CAB processes. Stakeholder Engagement: Partner closely with business leaders, product owners, and architects to translate technical performance into visible business outcomes, supporting executive decision-making and value tracking. Ecosystem Management: Support the management of strategic third-party delivery partners and vendors to ensure cost control, quality, and strict compliance with corporate delivery standards. Key Skills & Experience Experience: Proven experience in ServiceNow platform leadership or enterprise-scale platform ownership. Team Leadership: Strong track record of managing technical engineering and DevOps teams at scale within a multi-country or matrixed corporate delivery environment. Governance & Architecture: Experience driving platform governance frameworks, managing technical debt, and handling complex upgrade paths. Technical Depth: Solid understanding of enterprise-wide transformations involving ITSM, ITOM, CMDB, and emerging AI capabilities. Delivery Maturity: Practical background in maturing DevOps operations, including CI/CD adoption, automated testing, and agile delivery principles. Communication: Exceptional stakeholder management skills, with the ability to bridge the gap between technical delivery teams and senior business leadership. JBRP1_UKTJ
SAP Analyst Ipswich, Suffolk Permanent Position Overview of the company: A large manufacturing in Ipswich are currently recruiting for a SAP Analyst to join their quickly expanding team. This company have a brilliant reputation globally and have been established for over a century. What does the role involve? Work directly with business users throughout all phases of the SAP Activate methodology to gather process requirements and ensure solutions are implemented according to agreed specifications Maintaining master data and cost/profit centres Monitor SAP releases and enhancements, conduct application research, and assess the impact of new functionality on business processes and system performance Using Jira, SolMan ChaRM and ServiceNow for ticketing and transport management Collaborate cross-functionally to configure, test, and support Procure-to-Pay (P2P) and Order-to-Cash (O2C) business processes Deliver or assist with training activities and proof of concept demonstrations Participate in architecture, implementation, design, administration, maintenance, documentation and support of all dashboards via Power BI, data models and analytic solutions Perform initial testing of problem fixes, change requests, enhancements and new functionality SAP Finance Functional analyst Qualifications / Experience requirements Degree in IT/Computer science or similar At least 2 years SAP experience Prior experience using Power BI is required Strong team player as well as being able to work to own initiative Company Perks 25 days holiday plus bank holiday's Annual Salary reviews Every other Friday off work Life Assurance of 4 X Pension Scheme Pensionable salary if you contribute to the pension scheme Free parking Competitive salary Industry: Manufacturing and Production If you are a SAP Analyst, apply online today! Look forward to speaking with you.
12/06/2026
Full time
SAP Analyst Ipswich, Suffolk Permanent Position Overview of the company: A large manufacturing in Ipswich are currently recruiting for a SAP Analyst to join their quickly expanding team. This company have a brilliant reputation globally and have been established for over a century. What does the role involve? Work directly with business users throughout all phases of the SAP Activate methodology to gather process requirements and ensure solutions are implemented according to agreed specifications Maintaining master data and cost/profit centres Monitor SAP releases and enhancements, conduct application research, and assess the impact of new functionality on business processes and system performance Using Jira, SolMan ChaRM and ServiceNow for ticketing and transport management Collaborate cross-functionally to configure, test, and support Procure-to-Pay (P2P) and Order-to-Cash (O2C) business processes Deliver or assist with training activities and proof of concept demonstrations Participate in architecture, implementation, design, administration, maintenance, documentation and support of all dashboards via Power BI, data models and analytic solutions Perform initial testing of problem fixes, change requests, enhancements and new functionality SAP Finance Functional analyst Qualifications / Experience requirements Degree in IT/Computer science or similar At least 2 years SAP experience Prior experience using Power BI is required Strong team player as well as being able to work to own initiative Company Perks 25 days holiday plus bank holiday's Annual Salary reviews Every other Friday off work Life Assurance of 4 X Pension Scheme Pensionable salary if you contribute to the pension scheme Free parking Competitive salary Industry: Manufacturing and Production If you are a SAP Analyst, apply online today! Look forward to speaking with you.
Data and BI Engineer Department: Delivery Employment Type: Full Time Location: London Reporting To: Jason Gopaul Description Sabio is a global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers need to respond to the ever-changing world. Our focus is on creating state of the art real time communications platforms and contact centre system integration. At our core, we are problem solvers with a strong engineering mindset and a 'can do' attitude. We are currently looking for a passionate and enthusiastic Data & BI Engineer (Mid Level) reporting into our Global Data Integration and Systems Manager. This role combines data engineering and business intelligence development, with responsibility for building scalable data pipelines, integrating enterprise systems such as ServiceNow and Salesforce, and delivering high quality reporting and insights through Power BI. The successful candidate will play a key role in shaping Sabio's data landscape, ensuring data is reliable, accessible and optimised for business decision making. Key Responsibilities Data Engineering Design, build, and maintain scalable data pipelines across multiple systems Develop and manage ETL/ELT processes to ensure high quality, reliable data Integrate data from enterprise platforms including ServiceNow, Salesforce and other systems Implement and support modern data platforms, including Microsoft Fabric Apply medallion architecture principles (Bronze, Silver, Gold layers) to structure and optimise data flows Ensure data governance, security and performance standards are met Business Intelligence & Reporting Design, develop, and maintain Power BI dashboards and reports Build and maintain semantic models, measures and calculated logic (DAX) Translate business requirements into scalable data models and visualisations Optimise report performance, usability and consistency Deliver actionable insights to support business decision making Data Management & Quality Ensure accuracy, completeness and integrity of data across systems Manage data pipelines and support data quality frameworks Identify and resolve data issues, inconsistencies and gaps Continuously improve data processes and reporting workflows Stakeholder Engagement Work closely with business stakeholders to gather reporting requirements Collaborate with cross functional teams across technology and operations Present insights clearly to both technical and non technical audiences Support adoption and effective use of dashboards and reporting tools Skills Knowledge and Expertise Essential Experience in data engineering and/or BI development roles (3-6 years typical) Strong experience with Power BI (dashboard development, DAX, modelling) Strong SQL skills for querying and transforming data Experience integrating Salesforce data Experience working with ServiceNow data or APIs Experience designing and managing ETL/ELT pipelines Solid understanding of data modelling (star schema, dimensional modelling) Strong analytical and problem solving skills Excellent communication skills with stakeholders Desirable Experience with Microsoft Fabric Understanding of medallion architecture (Bronze, Silver, Gold layers) Experience with cloud platforms (Azure preferred) Experience working with APIs and automation Exposure to Certinia / financial or resource management data Background in telecoms, services or consulting environments Personal Attributes Highly detail oriented with strong focus on data accuracy Proactive, self driven and solution focused Strong collaboration and stakeholder engagement skills Comfortable working in a fast paced, evolving environment Benefits Pension Scheme Remote/Flexible work Life insurance Private health and dental care Cycle to work 28 days paid holiday a year (this includes three Sabio days) LinkedIn Learning Plus many more! (Benefits are dependant on your base location.)
12/06/2026
Full time
Data and BI Engineer Department: Delivery Employment Type: Full Time Location: London Reporting To: Jason Gopaul Description Sabio is a global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers need to respond to the ever-changing world. Our focus is on creating state of the art real time communications platforms and contact centre system integration. At our core, we are problem solvers with a strong engineering mindset and a 'can do' attitude. We are currently looking for a passionate and enthusiastic Data & BI Engineer (Mid Level) reporting into our Global Data Integration and Systems Manager. This role combines data engineering and business intelligence development, with responsibility for building scalable data pipelines, integrating enterprise systems such as ServiceNow and Salesforce, and delivering high quality reporting and insights through Power BI. The successful candidate will play a key role in shaping Sabio's data landscape, ensuring data is reliable, accessible and optimised for business decision making. Key Responsibilities Data Engineering Design, build, and maintain scalable data pipelines across multiple systems Develop and manage ETL/ELT processes to ensure high quality, reliable data Integrate data from enterprise platforms including ServiceNow, Salesforce and other systems Implement and support modern data platforms, including Microsoft Fabric Apply medallion architecture principles (Bronze, Silver, Gold layers) to structure and optimise data flows Ensure data governance, security and performance standards are met Business Intelligence & Reporting Design, develop, and maintain Power BI dashboards and reports Build and maintain semantic models, measures and calculated logic (DAX) Translate business requirements into scalable data models and visualisations Optimise report performance, usability and consistency Deliver actionable insights to support business decision making Data Management & Quality Ensure accuracy, completeness and integrity of data across systems Manage data pipelines and support data quality frameworks Identify and resolve data issues, inconsistencies and gaps Continuously improve data processes and reporting workflows Stakeholder Engagement Work closely with business stakeholders to gather reporting requirements Collaborate with cross functional teams across technology and operations Present insights clearly to both technical and non technical audiences Support adoption and effective use of dashboards and reporting tools Skills Knowledge and Expertise Essential Experience in data engineering and/or BI development roles (3-6 years typical) Strong experience with Power BI (dashboard development, DAX, modelling) Strong SQL skills for querying and transforming data Experience integrating Salesforce data Experience working with ServiceNow data or APIs Experience designing and managing ETL/ELT pipelines Solid understanding of data modelling (star schema, dimensional modelling) Strong analytical and problem solving skills Excellent communication skills with stakeholders Desirable Experience with Microsoft Fabric Understanding of medallion architecture (Bronze, Silver, Gold layers) Experience with cloud platforms (Azure preferred) Experience working with APIs and automation Exposure to Certinia / financial or resource management data Background in telecoms, services or consulting environments Personal Attributes Highly detail oriented with strong focus on data accuracy Proactive, self driven and solution focused Strong collaboration and stakeholder engagement skills Comfortable working in a fast paced, evolving environment Benefits Pension Scheme Remote/Flexible work Life insurance Private health and dental care Cycle to work 28 days paid holiday a year (this includes three Sabio days) LinkedIn Learning Plus many more! (Benefits are dependant on your base location.)
SAP Analyst Ipswich, Suffolk Permanent Position Overview of the company: A large manufacturing in Ipswich are currently recruiting for a SAP Analyst to join their quickly expanding team. This company have a brilliant reputation globally and have been established for over a century. What does the role involve? Work directly with business users throughout all phases of the SAP Activate methodology to gather process requirements and ensure solutions are implemented according to agreed specifications Maintaining master data and cost/profit centres Monitor SAP releases and enhancements, conduct application research, and assess the impact of new functionality on business processes and system performance Using Jira, SolMan ChaRM and ServiceNow for ticketing and transport management Collaborate cross-functionally to configure, test, and support Procure-to-Pay (P2P) and Order-to-Cash (O2C) business processes Deliver or assist with training activities and proof of concept demonstrations Participate in architecture, implementation, design, administration, maintenance, documentation and support of all dashboards via Power BI, data models and analytic solutions Perform initial testing of problem fixes, change requests, enhancements and new functionality SAP Finance Functional analyst Qualifications / Experience requirements Degree in IT/Computer science or similar At least 2 years SAP experience Prior experience using Power BI is required Strong team player as well as being able to work to own initiative Company Perks 25 days holiday plus bank holiday's Annual Salary reviews Every other Friday off work Life Assurance of 4 X Pension Scheme Pensionable salary if you contribute to the pension scheme Free parking Competitive salary Industry: Manufacturing and Production If you are a SAP Analyst, apply online today! Look forward to speaking with you.
12/06/2026
Full time
SAP Analyst Ipswich, Suffolk Permanent Position Overview of the company: A large manufacturing in Ipswich are currently recruiting for a SAP Analyst to join their quickly expanding team. This company have a brilliant reputation globally and have been established for over a century. What does the role involve? Work directly with business users throughout all phases of the SAP Activate methodology to gather process requirements and ensure solutions are implemented according to agreed specifications Maintaining master data and cost/profit centres Monitor SAP releases and enhancements, conduct application research, and assess the impact of new functionality on business processes and system performance Using Jira, SolMan ChaRM and ServiceNow for ticketing and transport management Collaborate cross-functionally to configure, test, and support Procure-to-Pay (P2P) and Order-to-Cash (O2C) business processes Deliver or assist with training activities and proof of concept demonstrations Participate in architecture, implementation, design, administration, maintenance, documentation and support of all dashboards via Power BI, data models and analytic solutions Perform initial testing of problem fixes, change requests, enhancements and new functionality SAP Finance Functional analyst Qualifications / Experience requirements Degree in IT/Computer science or similar At least 2 years SAP experience Prior experience using Power BI is required Strong team player as well as being able to work to own initiative Company Perks 25 days holiday plus bank holiday's Annual Salary reviews Every other Friday off work Life Assurance of 4 X Pension Scheme Pensionable salary if you contribute to the pension scheme Free parking Competitive salary Industry: Manufacturing and Production If you are a SAP Analyst, apply online today! Look forward to speaking with you.
Senior ServiceNow CMDB / CSDM Architect Location: Hybrid - Cambridge (2 days onsite per week) Contract: 6 months IR35: Inside IR35 Key Responsibilities Act as the technical design authority for a CMDB uplift programme. Assess and improve CMDB structure, CI classes, attributes, relationships, and CSDM alignment. Support service and application taxonomy remediation and simplification. Review and optimise ServiceNow IRE, source precedence, reconciliation rules, and data ownership. Define authoritative source rules and support integration onboarding controls. Review Discovery outputs and shape service to infrastructure mapping approaches. Advise on Service Mapping readiness, sequencing, and dependency modelling. Design technical controls for ownership, lifecycle management, certification, and data quality. Guide duplicate, orphaned, and stale CI remediation activities. Define CMDB Health rules, dashboards, and data quality measures. Mentor internal ServiceNow specialists and provide knowledge transfer. Required Experience Strong ServiceNow CMDB architecture experience. Hands on CSDM implementation, remediation, or uplift experience. CI class design and relationship modelling expertise. Strong knowledge of ServiceNow IRE, including identification rules, reconciliation rules, and source precedence. Experience with CMDB Health, duplicate management, and data quality controls. Experience with ServiceNow Discovery and discovered infrastructure relationships. Knowledge of Service Mapping concepts and implementation readiness. Experience with CMDB data source integrations. Experience implementing CMDB lifecycle, ownership, and data quality controls. Experience working with existing CMDB environments requiring remediation and improvement. Ability to translate business and governance requirements into ServiceNow technical design. Desirable Experience ServiceNow Certified Implementation Specialist certifications across Discovery, Service Mapping, ITOM, CMDB, or related modules. Experience with Service Graph Connectors. Cloud CMDB integration experience across Azure, AWS, or GCP. Experience with CNAPP or cloud security data feeding CMDB. ITIL SACM / ITSM experience. Experience in large enterprise or regulated environments. Experience mentoring internal teams during a transformation or uplift programme.
12/06/2026
Full time
Senior ServiceNow CMDB / CSDM Architect Location: Hybrid - Cambridge (2 days onsite per week) Contract: 6 months IR35: Inside IR35 Key Responsibilities Act as the technical design authority for a CMDB uplift programme. Assess and improve CMDB structure, CI classes, attributes, relationships, and CSDM alignment. Support service and application taxonomy remediation and simplification. Review and optimise ServiceNow IRE, source precedence, reconciliation rules, and data ownership. Define authoritative source rules and support integration onboarding controls. Review Discovery outputs and shape service to infrastructure mapping approaches. Advise on Service Mapping readiness, sequencing, and dependency modelling. Design technical controls for ownership, lifecycle management, certification, and data quality. Guide duplicate, orphaned, and stale CI remediation activities. Define CMDB Health rules, dashboards, and data quality measures. Mentor internal ServiceNow specialists and provide knowledge transfer. Required Experience Strong ServiceNow CMDB architecture experience. Hands on CSDM implementation, remediation, or uplift experience. CI class design and relationship modelling expertise. Strong knowledge of ServiceNow IRE, including identification rules, reconciliation rules, and source precedence. Experience with CMDB Health, duplicate management, and data quality controls. Experience with ServiceNow Discovery and discovered infrastructure relationships. Knowledge of Service Mapping concepts and implementation readiness. Experience with CMDB data source integrations. Experience implementing CMDB lifecycle, ownership, and data quality controls. Experience working with existing CMDB environments requiring remediation and improvement. Ability to translate business and governance requirements into ServiceNow technical design. Desirable Experience ServiceNow Certified Implementation Specialist certifications across Discovery, Service Mapping, ITOM, CMDB, or related modules. Experience with Service Graph Connectors. Cloud CMDB integration experience across Azure, AWS, or GCP. Experience with CNAPP or cloud security data feeding CMDB. ITIL SACM / ITSM experience. Experience in large enterprise or regulated environments. Experience mentoring internal teams during a transformation or uplift programme.
ITSM Service Architect Position Description Step into a role where your expertise shapes the next generation of IT services. As a Service Architect at CGI, you will help clients reimagine how technology enables exceptional user experiences, strengthens operational performance, and delivers measurable business outcomes. You'll work at the forefront of service innovation, supporting organisations across the UK as they modernise, transform, and adopt new ways of working. Here, you'll contribute to high-impact change while enjoying the freedom to design solutions, the space to bring fresh ideas, and the backing of a collaborative community that enables you to grow, thrive, and truly influence the future of service management. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expected to travel 2-3 days a week to either CGI offices or to client sites. Your future duties and responsibilities In this role, you will design, assure, and optimise service solutions that shape the way our clients deliver technology services across the UK. You will develop strategies, define operating models, and guide clients through the full service management lifecycle, ensuring solutions are practical, scalable, and outcome-focused. You will take ownership of key engagements, collaborate closely with client stakeholders, and apply creativity to solve complex service challenges while being supported by a strong, experienced team around you. You will also play a vital role in developing others-mentoring junior consultants, sharing best practice, and contributing to a culture built on collaboration, curiosity, and continuous improvement. Your work will directly influence service excellence, operational resilience, and business transformation for a diverse client base. Key responsibilities: Lead & Innovate: Develop service management strategies and shape new service architectures aligned to client goals. Design & Deliver: Create SDPs, HLDs and LLDs, ensuring clear, robust roadmaps for service delivery. Assure & Optimise: Review, assure, and enhance service designs using ITIL and industry best practice. Define & Collaborate: Work with stakeholders to articulate service requirements and integrate new solutions into operational environments. Develop & Improve: Assess and refine service processes, driving continuous improvement across tools, workflows, and operating models. Guide & Support: Mentor junior consultants and promote best practice across the advisory community. Shape & Grow: Contribute to business development by identifying opportunities and designing tailored service management solutions. Required qualifications to be successful in this role To succeed, you'll bring deep experience across service management, strong capability in designing and assuring service solutions, and the ability to work confidently with senior stakeholders. You should have a solid grounding in service strategy, service design, and industry frameworks, paired with a commercial mindset and the ability to guide teams through complex change. Strong experience across the full service management lifecycle. Demonstrable expertise in service strategy and service design. ITIL Foundation certification (minimum). Experience in IT project management, process design, and improvement. Proven ability to assure service designs and provide constructive feedback. Strong stakeholder engagement and communication skills. Experience mentoring or coaching teams. Understanding of ITSM tooling (e.g., ServiceNow, BMC Remedy). Solid commercial awareness across SLAs, contracts, and multi-supplier environments. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
12/06/2026
Full time
ITSM Service Architect Position Description Step into a role where your expertise shapes the next generation of IT services. As a Service Architect at CGI, you will help clients reimagine how technology enables exceptional user experiences, strengthens operational performance, and delivers measurable business outcomes. You'll work at the forefront of service innovation, supporting organisations across the UK as they modernise, transform, and adopt new ways of working. Here, you'll contribute to high-impact change while enjoying the freedom to design solutions, the space to bring fresh ideas, and the backing of a collaborative community that enables you to grow, thrive, and truly influence the future of service management. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expected to travel 2-3 days a week to either CGI offices or to client sites. Your future duties and responsibilities In this role, you will design, assure, and optimise service solutions that shape the way our clients deliver technology services across the UK. You will develop strategies, define operating models, and guide clients through the full service management lifecycle, ensuring solutions are practical, scalable, and outcome-focused. You will take ownership of key engagements, collaborate closely with client stakeholders, and apply creativity to solve complex service challenges while being supported by a strong, experienced team around you. You will also play a vital role in developing others-mentoring junior consultants, sharing best practice, and contributing to a culture built on collaboration, curiosity, and continuous improvement. Your work will directly influence service excellence, operational resilience, and business transformation for a diverse client base. Key responsibilities: Lead & Innovate: Develop service management strategies and shape new service architectures aligned to client goals. Design & Deliver: Create SDPs, HLDs and LLDs, ensuring clear, robust roadmaps for service delivery. Assure & Optimise: Review, assure, and enhance service designs using ITIL and industry best practice. Define & Collaborate: Work with stakeholders to articulate service requirements and integrate new solutions into operational environments. Develop & Improve: Assess and refine service processes, driving continuous improvement across tools, workflows, and operating models. Guide & Support: Mentor junior consultants and promote best practice across the advisory community. Shape & Grow: Contribute to business development by identifying opportunities and designing tailored service management solutions. Required qualifications to be successful in this role To succeed, you'll bring deep experience across service management, strong capability in designing and assuring service solutions, and the ability to work confidently with senior stakeholders. You should have a solid grounding in service strategy, service design, and industry frameworks, paired with a commercial mindset and the ability to guide teams through complex change. Strong experience across the full service management lifecycle. Demonstrable expertise in service strategy and service design. ITIL Foundation certification (minimum). Experience in IT project management, process design, and improvement. Proven ability to assure service designs and provide constructive feedback. Strong stakeholder engagement and communication skills. Experience mentoring or coaching teams. Understanding of ITSM tooling (e.g., ServiceNow, BMC Remedy). Solid commercial awareness across SLAs, contracts, and multi-supplier environments. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Location Bristol, London, Newcastle-upon-Tyne, Reading, Warrington, York About the job Job summary Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink. Digital, Data, Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group. We have around 1000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all. Find out more about DDTS: Defra digital, data and technology blog LinkedIn Defra Jobs We are Government Digital and Data Candidate Information Pack V3 - 1 Job description Defra is delivering large-scale transformation across its digital, data and technology estate, including the Future Network Procurement Project (FNPP), identity modernisation initiatives, and hosting and cloud transformation. Within the Digital, Data and Technology Services (DDTS) function, the Architecture and Governance team provides technical authority, design leadership, and assurance across enterprise services. We are recruiting multiple Lead Technical Specialist Architects to provide domain leadership in: Network & Connectivity (FNPP) Identity & Access (Active Directory) Hosting, Cloud & Service Architecture These roles operate at the centre of complex, multi-supplier programmes, ensuring designs are secure, operable, aligned to strategy, and deliverable at scale. As a Lead Technical Specialist Architect, you will act as the technical authority within your domain, providing leadership across programmes and services. You will shape strategy, assure complex designs, and guide delivery teams and suppliers in a federated environment. You will work across security, operations, and delivery to ensure coherent end-to-end architectures, balancing strategic direction with hands-on design leadership. Please note these posts require Security Check (SC) clearance. To gain (SC) clearance all applicants are required to have been a UK resident for a minimum of 5 years. If this requirement is not met, the individual will not be able to progress their application further. Person specification Across all roles, you will: Act as the technical authority for your domain, supporting critical architectural decisions Lead and assure technical designs across the full lifecycle (HLD, LLD, transition and implementation) Ensure alignment to enterprise architecture principles, security standards, and operational requirements Challenge supplier designs and drive technical quality and consistency Identify, manage, and communicate architectural risks and dependencies Represent your domain in governance forums, providing clear recommendations to senior stakeholders Ensure solutions are secure, resilient, operable, and supportable Contribute to domain standards, patterns, and architectural roadmaps Support knowledge transfer to internal teams to build long-term capability Domain Focus Areas: Network & Connectivity (FNPP) SD-WAN, DIA, LAN, Wi Fi and network foundation services (DNS, DHCP, NTP) Secure access patterns (e.g. internet/private access) Supplier-led delivery and transition (including WITO) Identity & Access (Active Directory) Active Directory architecture (legacy and target state) Domain consolidation and identity modernisation Identity dependencies across applications and services Hosting, Cloud & Service Architecture Hybrid and multi-cloud (on-prem, Azure, AWS) Hosting and storage strategy and datacentre migration CMDB/CSDM modelling and service architecture governance Technical input to procurement and supplier evaluation Person Specification Responsibilities You will: Define and maintain domain architecture (principles, standards, patterns, roadmaps) Lead technical design for high-impact, complex services and programmes Guide and assure architects, delivery teams, and suppliers Use governance and assurance to support decision-making and manage risk Contribute to the architecture community through mentoring and leadership Skills and Experience Essential Significant experience in enterprise architecture within a large, complex organisation Proven ability to act as a technical authority across programmes or services Strong experience of architectural governance, assurance, and risk management Experience working in multi-supplier environments, including design challenge Ability to lead complex design decisions across the delivery lifecycle Strong stakeholder engagement, including influencing at senior levels Ability to communicate complex technical issues clearly to technical and non-technical audiences Domain-Specific Experience (one or more) Network & Connectivity Enterprise network architecture (WAN/LAN/Wi Fi) SD-WAN and modern network/security architectures Identity & Access Active Directory architecture (including legacy environments) Identity modernisation and dependency management Hosting, Cloud & Service Architecture Hybrid/multi-cloud architecture (Azure, AWS, on-prem) Service modelling (CMDB/CSDM) and enterprise service architecture One or more of the following: Experience of large-scale transformation, transition, or procurement programmes Understanding of secure-by-design and government security expectations Experience mentoring and developing architects or technical specialists Experience of ServiceNow or equivalent platforms (for hosting/service roles) Experience of modern identity platforms (e.g. Entra ID)
12/06/2026
Full time
Location Bristol, London, Newcastle-upon-Tyne, Reading, Warrington, York About the job Job summary Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink. Digital, Data, Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group. We have around 1000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all. Find out more about DDTS: Defra digital, data and technology blog LinkedIn Defra Jobs We are Government Digital and Data Candidate Information Pack V3 - 1 Job description Defra is delivering large-scale transformation across its digital, data and technology estate, including the Future Network Procurement Project (FNPP), identity modernisation initiatives, and hosting and cloud transformation. Within the Digital, Data and Technology Services (DDTS) function, the Architecture and Governance team provides technical authority, design leadership, and assurance across enterprise services. We are recruiting multiple Lead Technical Specialist Architects to provide domain leadership in: Network & Connectivity (FNPP) Identity & Access (Active Directory) Hosting, Cloud & Service Architecture These roles operate at the centre of complex, multi-supplier programmes, ensuring designs are secure, operable, aligned to strategy, and deliverable at scale. As a Lead Technical Specialist Architect, you will act as the technical authority within your domain, providing leadership across programmes and services. You will shape strategy, assure complex designs, and guide delivery teams and suppliers in a federated environment. You will work across security, operations, and delivery to ensure coherent end-to-end architectures, balancing strategic direction with hands-on design leadership. Please note these posts require Security Check (SC) clearance. To gain (SC) clearance all applicants are required to have been a UK resident for a minimum of 5 years. If this requirement is not met, the individual will not be able to progress their application further. Person specification Across all roles, you will: Act as the technical authority for your domain, supporting critical architectural decisions Lead and assure technical designs across the full lifecycle (HLD, LLD, transition and implementation) Ensure alignment to enterprise architecture principles, security standards, and operational requirements Challenge supplier designs and drive technical quality and consistency Identify, manage, and communicate architectural risks and dependencies Represent your domain in governance forums, providing clear recommendations to senior stakeholders Ensure solutions are secure, resilient, operable, and supportable Contribute to domain standards, patterns, and architectural roadmaps Support knowledge transfer to internal teams to build long-term capability Domain Focus Areas: Network & Connectivity (FNPP) SD-WAN, DIA, LAN, Wi Fi and network foundation services (DNS, DHCP, NTP) Secure access patterns (e.g. internet/private access) Supplier-led delivery and transition (including WITO) Identity & Access (Active Directory) Active Directory architecture (legacy and target state) Domain consolidation and identity modernisation Identity dependencies across applications and services Hosting, Cloud & Service Architecture Hybrid and multi-cloud (on-prem, Azure, AWS) Hosting and storage strategy and datacentre migration CMDB/CSDM modelling and service architecture governance Technical input to procurement and supplier evaluation Person Specification Responsibilities You will: Define and maintain domain architecture (principles, standards, patterns, roadmaps) Lead technical design for high-impact, complex services and programmes Guide and assure architects, delivery teams, and suppliers Use governance and assurance to support decision-making and manage risk Contribute to the architecture community through mentoring and leadership Skills and Experience Essential Significant experience in enterprise architecture within a large, complex organisation Proven ability to act as a technical authority across programmes or services Strong experience of architectural governance, assurance, and risk management Experience working in multi-supplier environments, including design challenge Ability to lead complex design decisions across the delivery lifecycle Strong stakeholder engagement, including influencing at senior levels Ability to communicate complex technical issues clearly to technical and non-technical audiences Domain-Specific Experience (one or more) Network & Connectivity Enterprise network architecture (WAN/LAN/Wi Fi) SD-WAN and modern network/security architectures Identity & Access Active Directory architecture (including legacy environments) Identity modernisation and dependency management Hosting, Cloud & Service Architecture Hybrid/multi-cloud architecture (Azure, AWS, on-prem) Service modelling (CMDB/CSDM) and enterprise service architecture One or more of the following: Experience of large-scale transformation, transition, or procurement programmes Understanding of secure-by-design and government security expectations Experience mentoring and developing architects or technical specialists Experience of ServiceNow or equivalent platforms (for hosting/service roles) Experience of modern identity platforms (e.g. Entra ID)
Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: 550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
11/06/2026
Contractor
Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: 550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Job Title: ServiceNow HAM Pro Implementation Lead Location: Coventry, UK (Hybrid - 2 days per week onsite) Day Rate: £400 - £425 (Inside IR35) Job Type: 3 Month rolling contract We are seeking an experienced ServiceNow HAM Pro Implementation Lead to support the rollout and optimisation of ServiceNow Hardware Asset Management Professional (HAM Pro) across a large enterprise environment. This is a hands-on delivery-focused contract requiring deep expertise in HAM Pro and the wider ServiceNow platform. The successful candidate will be responsible for defining, structuring and leading the implementation approach, ensuring best-practice adoption and successful integration with existing asset management and discovery processes. The role requires someone who can combine strong technical knowledge with excellent stakeholder engagement skills, acting as a trusted expert while remaining actively involved in the practical delivery and implementation activities. Job Responsibilities/Objectives Lead the end-to-end implementation of ServiceNow HAM Pro. Define and document a best-practice implementation strategy and roadmap. Break down programme activities into clear workstreams and deliverables. Identify dependencies and required engagement from wider business functions. Build realistic delivery plans, timelines and implementation milestones. Design and oversee HAM Pro configuration aligned to business requirements. Ensure effective integration between HAM Pro and Discovery and related tooling. Collaborate with technical teams to design and implement required platform configurations. Support data quality, asset life cycle and governance processes. Facilitate workshops with business and technical stakeholders. Present, articulate and defend implementation recommendations and delivery approaches. Provide guidance on best practice across Hardware Asset Management and ServiceNow platform capabilities. Required Skills/Experience The ideal candidate will have the following: Strong hands-on experience implementing ServiceNow Hardware Asset Management Professional (HAM Pro). Proven track record delivering HAM Pro implementations from planning through to deployment. Excellent understanding of ServiceNow platform architecture, including: CMDB Core platform tables Data relationships Platform modules and integrations Experience developing implementation roadmaps and delivery plans. Strong understanding of: Hardware Asset Management Contracts Management Licensing Management Asset Governance Experience integrating HAM Pro with Discovery and other asset discovery tools. Ability to identify cross-functional dependencies and coordinate involvement from wider business teams. Strong stakeholder management and workshop facilitation skills. Ability to confidently challenge, influence and defend technical approaches. Desirable Skills/Experience Although not essential, the following skills are desired by the client: ServiceNow certifications relating to HAM Pro or ITAM. Experience within large-scale enterprise ServiceNow environments. Exposure to SAM Pro, ITSM or broader IT Asset Management programmes. Experience working within complex transformation or platform modernisation initiatives. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
11/06/2026
Contractor
Job Title: ServiceNow HAM Pro Implementation Lead Location: Coventry, UK (Hybrid - 2 days per week onsite) Day Rate: £400 - £425 (Inside IR35) Job Type: 3 Month rolling contract We are seeking an experienced ServiceNow HAM Pro Implementation Lead to support the rollout and optimisation of ServiceNow Hardware Asset Management Professional (HAM Pro) across a large enterprise environment. This is a hands-on delivery-focused contract requiring deep expertise in HAM Pro and the wider ServiceNow platform. The successful candidate will be responsible for defining, structuring and leading the implementation approach, ensuring best-practice adoption and successful integration with existing asset management and discovery processes. The role requires someone who can combine strong technical knowledge with excellent stakeholder engagement skills, acting as a trusted expert while remaining actively involved in the practical delivery and implementation activities. Job Responsibilities/Objectives Lead the end-to-end implementation of ServiceNow HAM Pro. Define and document a best-practice implementation strategy and roadmap. Break down programme activities into clear workstreams and deliverables. Identify dependencies and required engagement from wider business functions. Build realistic delivery plans, timelines and implementation milestones. Design and oversee HAM Pro configuration aligned to business requirements. Ensure effective integration between HAM Pro and Discovery and related tooling. Collaborate with technical teams to design and implement required platform configurations. Support data quality, asset life cycle and governance processes. Facilitate workshops with business and technical stakeholders. Present, articulate and defend implementation recommendations and delivery approaches. Provide guidance on best practice across Hardware Asset Management and ServiceNow platform capabilities. Required Skills/Experience The ideal candidate will have the following: Strong hands-on experience implementing ServiceNow Hardware Asset Management Professional (HAM Pro). Proven track record delivering HAM Pro implementations from planning through to deployment. Excellent understanding of ServiceNow platform architecture, including: CMDB Core platform tables Data relationships Platform modules and integrations Experience developing implementation roadmaps and delivery plans. Strong understanding of: Hardware Asset Management Contracts Management Licensing Management Asset Governance Experience integrating HAM Pro with Discovery and other asset discovery tools. Ability to identify cross-functional dependencies and coordinate involvement from wider business teams. Strong stakeholder management and workshop facilitation skills. Ability to confidently challenge, influence and defend technical approaches. Desirable Skills/Experience Although not essential, the following skills are desired by the client: ServiceNow certifications relating to HAM Pro or ITAM. Experience within large-scale enterprise ServiceNow environments. Exposure to SAM Pro, ITSM or broader IT Asset Management programmes. Experience working within complex transformation or platform modernisation initiatives. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Window Server Engineer Start Date: Mid June End Date: 30th November2026 Rate: £282/Day Location: Knutsford N# of Days onsite P/W: 3 Role Overview: We are seeking a Windows Server Engineer with strong automation and integration capabilities to support the extraction and provisioning of user account data into enterprise Identity & Access Management (IAM) platforms.The role will focus on automating the retrieval of user accounts (primarily from local Windows SAM databases and/or Active Directory) and integrating these into downstream IAM feeds using PowerShell, Ansible, and API-based integrations .This position is critical in ensuring accurate, secure, and automated identity data flows across the infrastructure estate. Key Responsibilities: Windows & Identity Engineering Manage and support Windows Server environments (2016/2019/2022) Extract and manage local user and group accounts (SAM database) Support integration with Active Directory where applicable Identify and manage local accounts (eg, service, admin, break-glass) Automation & Scripting Develop and maintain PowerShell scripts to: Extract user account data from local systems (SAM) or AD Transform data into IAM-compatible formats (JSON, CSV, XML) Build and maintain Ansible playbooks for: Remote user account discovery across server estate Scheduled and repeatable IAM feed execution Ensure automation is: Scalable across large estates Secure and compliant with enterprise policies API & IAM Integration Design and implement API-based integrations to IAM platforms Enable automated identity data feeds using REST APIs: Push user data into IAM systems Handle authentication (OAuth, tokens, certificates) Perform data mapping and transformation between source systems and IAM schema Data & Governance Ensure integrity and quality of user identity data feeds Support audit and compliance requirements: Logging and traceability of account extraction Identification of orphaned or unmanaged accounts Collaborate with IAM and security teams to: Define data standards Improve identity governance controls Operational & Continuous Improvement Enhance automation frameworks to reduce manual effort Identify opportunities to: Replace local account usage with centralized identity Improve security posture (eg, reduce local admin sprawl) Contribute to documentation: Runbooks Architecture diagrams Data flow mappings Required Skills & Experience: Core Technical Skills Strong experience with Windows Server administration Advanced PowerShell Scripting (mandatory) Hands-on experience with Ansible (Windows modules/WinRM) Experience working with: Local SAM accounts (Get-LocalUser, WMI, CIM) Active Directory (preferred) Integration & API Skills Experience with: REST APIs (GET/POST/PUT) JSON/XML data handling Understanding of: Authentication mechanisms (OAuth, API keys, certificates) Experience integrating with IAM platforms (eg, SailPoint, Saviynt, Azure AD, Okta) is highly desirable Infrastructure & Security Knowledge of: Windows security model and account management Privileged access and identity governance concepts Familiarity with: Enterprise security standards Audit and compliance requirements Desirable Skills Experience in Financial Services environments Exposure to Identity Governance & Administration (IGA) tools Knowledge of ServiceNow (for workflow/orchestration) Experience with CI/CD pipelines for automation scripts Understanding of hybrid identity environments (on-prem + cloud) Key Competencies Strong analytical and problem-solving skills Ability to operate in complex, distributed environments Excellent stakeholder communication (IAM, Security, Infra teams) Focus on automation, accuracy, and operational resilience If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
11/06/2026
Contractor
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Window Server Engineer Start Date: Mid June End Date: 30th November2026 Rate: £282/Day Location: Knutsford N# of Days onsite P/W: 3 Role Overview: We are seeking a Windows Server Engineer with strong automation and integration capabilities to support the extraction and provisioning of user account data into enterprise Identity & Access Management (IAM) platforms.The role will focus on automating the retrieval of user accounts (primarily from local Windows SAM databases and/or Active Directory) and integrating these into downstream IAM feeds using PowerShell, Ansible, and API-based integrations .This position is critical in ensuring accurate, secure, and automated identity data flows across the infrastructure estate. Key Responsibilities: Windows & Identity Engineering Manage and support Windows Server environments (2016/2019/2022) Extract and manage local user and group accounts (SAM database) Support integration with Active Directory where applicable Identify and manage local accounts (eg, service, admin, break-glass) Automation & Scripting Develop and maintain PowerShell scripts to: Extract user account data from local systems (SAM) or AD Transform data into IAM-compatible formats (JSON, CSV, XML) Build and maintain Ansible playbooks for: Remote user account discovery across server estate Scheduled and repeatable IAM feed execution Ensure automation is: Scalable across large estates Secure and compliant with enterprise policies API & IAM Integration Design and implement API-based integrations to IAM platforms Enable automated identity data feeds using REST APIs: Push user data into IAM systems Handle authentication (OAuth, tokens, certificates) Perform data mapping and transformation between source systems and IAM schema Data & Governance Ensure integrity and quality of user identity data feeds Support audit and compliance requirements: Logging and traceability of account extraction Identification of orphaned or unmanaged accounts Collaborate with IAM and security teams to: Define data standards Improve identity governance controls Operational & Continuous Improvement Enhance automation frameworks to reduce manual effort Identify opportunities to: Replace local account usage with centralized identity Improve security posture (eg, reduce local admin sprawl) Contribute to documentation: Runbooks Architecture diagrams Data flow mappings Required Skills & Experience: Core Technical Skills Strong experience with Windows Server administration Advanced PowerShell Scripting (mandatory) Hands-on experience with Ansible (Windows modules/WinRM) Experience working with: Local SAM accounts (Get-LocalUser, WMI, CIM) Active Directory (preferred) Integration & API Skills Experience with: REST APIs (GET/POST/PUT) JSON/XML data handling Understanding of: Authentication mechanisms (OAuth, API keys, certificates) Experience integrating with IAM platforms (eg, SailPoint, Saviynt, Azure AD, Okta) is highly desirable Infrastructure & Security Knowledge of: Windows security model and account management Privileged access and identity governance concepts Familiarity with: Enterprise security standards Audit and compliance requirements Desirable Skills Experience in Financial Services environments Exposure to Identity Governance & Administration (IGA) tools Knowledge of ServiceNow (for workflow/orchestration) Experience with CI/CD pipelines for automation scripts Understanding of hybrid identity environments (on-prem + cloud) Key Competencies Strong analytical and problem-solving skills Ability to operate in complex, distributed environments Excellent stakeholder communication (IAM, Security, Infra teams) Focus on automation, accuracy, and operational resilience If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
As a QA Engineer you will be expected to work at one of our clients and perform high quality functional and non functional testing on complex systems. You must be familiar with Agile practices and tools and able to work in a fast paced CI/CD environment. You will be proactive and always look for ways to improve the automated tests to make them more efficient. You can work closely with developers, DevOps engineers and business stakeholders (operations, incident management and product management) to understand the positive and negative impact software can have on end users and provide accurate updates on the progress and outcomes of testing. Responsibilities: Perform functional and non functional (performance, accessibility, security, operational/user acceptance) testing, working within an Agile team. Develop and maintain test automation solutions and scripts, promoting best practices within the development team. Develop and maintain performance/load/stress testing solutions using standard or open source tools. Resolve problems and blockers as they occur and help unlock the progress of testing. Collaborate, communicate & work effectively with geographically distributed cross functional teams. Defect Management, ensuring that defects are effectively triaged and managed until resolution. Promote the value of solid testing practices to all delivery stakeholders and influence adoption of best practice. Key Requirements: Experience with devising TDD/BDD or Acceptance Test Driven Development strategies using a range of tools/frameworks, ensuring test coverage and execution is in line with the project, programme or portfolio Test Strategy and Business Risk Objectives. Strong Java coding experience and knowledge of automated test frameworks e.g. Serenity, RestAssured. Strong experience using API testing tools, ideally Postman. Experience with integrating testing as part of the Secure SDLC and CI/CD tooling in an DevSecOps environment using: GitHub, Jenkins, GitLab SaaS, Artifactory, Nexus etc. Experience with testing citizen facing services. Experience with testing highly scalable, distributed, cloud native (PaaS/FaaS) and microservice oriented architecture applications leveraging containerisation, container orchestration, service mesh, messaging, proxies, API, persistent and ephemerals storage etc. Experience using formal Test Management tools (Jira/Confluence, ALM). Good awareness of Application Lifecycle Management and IT Service Management using tools such as Splunk, Grafana and ServiceNow. Must be eligible for SC Clearance. Desirable Skills & Experience: Experience of using JavaScript Automation Frameworks such as WebdriverIO, Playwright. Experience of running stress/load testing using K6 and Grafana or other/similar open source tools. Knowledge of Microsoft Azure Portal. ISEB Certification in Software Testing. Desirable Requirements: Experience with data migration projects. Experience working in the Public Sector. By joining us you can expect: Autonomy to develop and grow your skills and experience. Be part of exciting project work that is making a difference in society. Strong, inspiring and thought provoking leadership. A supportive and collaborative environment. As well as this, we offer: Development access to LinkedIn Learning, a management development programme and training. Wellness 24/7 Confidential employee assistance programme. Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes. Time off 25 days a year. Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution. Discretionary Company Bonus based on company and individual performance. Life Assurance of 4 times base salary. Private Medical Insurance which is non contributory (spouse and dependants included). Worldwide Travel Insurance which is non contributory (spouse and dependants included).
11/06/2026
Full time
As a QA Engineer you will be expected to work at one of our clients and perform high quality functional and non functional testing on complex systems. You must be familiar with Agile practices and tools and able to work in a fast paced CI/CD environment. You will be proactive and always look for ways to improve the automated tests to make them more efficient. You can work closely with developers, DevOps engineers and business stakeholders (operations, incident management and product management) to understand the positive and negative impact software can have on end users and provide accurate updates on the progress and outcomes of testing. Responsibilities: Perform functional and non functional (performance, accessibility, security, operational/user acceptance) testing, working within an Agile team. Develop and maintain test automation solutions and scripts, promoting best practices within the development team. Develop and maintain performance/load/stress testing solutions using standard or open source tools. Resolve problems and blockers as they occur and help unlock the progress of testing. Collaborate, communicate & work effectively with geographically distributed cross functional teams. Defect Management, ensuring that defects are effectively triaged and managed until resolution. Promote the value of solid testing practices to all delivery stakeholders and influence adoption of best practice. Key Requirements: Experience with devising TDD/BDD or Acceptance Test Driven Development strategies using a range of tools/frameworks, ensuring test coverage and execution is in line with the project, programme or portfolio Test Strategy and Business Risk Objectives. Strong Java coding experience and knowledge of automated test frameworks e.g. Serenity, RestAssured. Strong experience using API testing tools, ideally Postman. Experience with integrating testing as part of the Secure SDLC and CI/CD tooling in an DevSecOps environment using: GitHub, Jenkins, GitLab SaaS, Artifactory, Nexus etc. Experience with testing citizen facing services. Experience with testing highly scalable, distributed, cloud native (PaaS/FaaS) and microservice oriented architecture applications leveraging containerisation, container orchestration, service mesh, messaging, proxies, API, persistent and ephemerals storage etc. Experience using formal Test Management tools (Jira/Confluence, ALM). Good awareness of Application Lifecycle Management and IT Service Management using tools such as Splunk, Grafana and ServiceNow. Must be eligible for SC Clearance. Desirable Skills & Experience: Experience of using JavaScript Automation Frameworks such as WebdriverIO, Playwright. Experience of running stress/load testing using K6 and Grafana or other/similar open source tools. Knowledge of Microsoft Azure Portal. ISEB Certification in Software Testing. Desirable Requirements: Experience with data migration projects. Experience working in the Public Sector. By joining us you can expect: Autonomy to develop and grow your skills and experience. Be part of exciting project work that is making a difference in society. Strong, inspiring and thought provoking leadership. A supportive and collaborative environment. As well as this, we offer: Development access to LinkedIn Learning, a management development programme and training. Wellness 24/7 Confidential employee assistance programme. Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes. Time off 25 days a year. Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution. Discretionary Company Bonus based on company and individual performance. Life Assurance of 4 times base salary. Private Medical Insurance which is non contributory (spouse and dependants included). Worldwide Travel Insurance which is non contributory (spouse and dependants included).
WhereWarwickWhatI.T. & CommunicationsTypeContractSalary581 DailyWe are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.Role Title: SolarWinds ExpertLocation: Warwick, CV34 6DA Hybrid 99% remote, 1% on site (unlikely)Duration: 30/10/2026Pay Rate: £581/day MUST BE PAYE THROUGH UMBRELLARole Description:OverviewExperienced SolarWinds Expert to own the delivery of enterprise monitoring platform across a large-scale environment. This role provides end to end visibility across network, compute, storage, operating systems, and databases, supporting operations.You will design and create HLD, LLD, build documentations, SolarWinds dashboards, alerting, topology views, and reports, while ensuring the platform is secure, resilient, and integrated with operational tools and devices.ResponsibilitiesDesign, implement, and support SolarWinds monitoring across network, compute, storage, OS, and database platformsBuild focused dashboards, service views, alerts, and reportsCreate network topology maps across multiple sites and networksEnsure asset visibility and life cycle reportingIntegrate SolarWinds with ServiceNow, Splunk, and network management toolsSupport dual site operations with primary and failover capabilityAlign to SolarWinds hardening and best practicesEnsure scalability to support future growth in monitored devicesRequired SkillsStrong architectural design skills and hands-on experience administering of SolarWinds in enterprise environmentsExperience in designing and implementing with SolarWinds NPM, SAM, NCM, and SQL monitoringKnowledge of SNMP, WMI, Syslog, NetFlow or API based monitoringExperience in designing and integrating monitoring Cisco, Palo Alto, Fortinet, F5, and NSX environmentsExperience in designing and integrating monitoring platforms with ServiceNow and SplunkExperience in designing and integrating with Operating Systems (Windows and Linux)Strong communication skills and a structured operational mindsetExperience in delivering SolarWinds solution in a secure Enterprise environment.If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
11/06/2026
Full time
WhereWarwickWhatI.T. & CommunicationsTypeContractSalary581 DailyWe are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.Role Title: SolarWinds ExpertLocation: Warwick, CV34 6DA Hybrid 99% remote, 1% on site (unlikely)Duration: 30/10/2026Pay Rate: £581/day MUST BE PAYE THROUGH UMBRELLARole Description:OverviewExperienced SolarWinds Expert to own the delivery of enterprise monitoring platform across a large-scale environment. This role provides end to end visibility across network, compute, storage, operating systems, and databases, supporting operations.You will design and create HLD, LLD, build documentations, SolarWinds dashboards, alerting, topology views, and reports, while ensuring the platform is secure, resilient, and integrated with operational tools and devices.ResponsibilitiesDesign, implement, and support SolarWinds monitoring across network, compute, storage, OS, and database platformsBuild focused dashboards, service views, alerts, and reportsCreate network topology maps across multiple sites and networksEnsure asset visibility and life cycle reportingIntegrate SolarWinds with ServiceNow, Splunk, and network management toolsSupport dual site operations with primary and failover capabilityAlign to SolarWinds hardening and best practicesEnsure scalability to support future growth in monitored devicesRequired SkillsStrong architectural design skills and hands-on experience administering of SolarWinds in enterprise environmentsExperience in designing and implementing with SolarWinds NPM, SAM, NCM, and SQL monitoringKnowledge of SNMP, WMI, Syslog, NetFlow or API based monitoringExperience in designing and integrating monitoring Cisco, Palo Alto, Fortinet, F5, and NSX environmentsExperience in designing and integrating monitoring platforms with ServiceNow and SplunkExperience in designing and integrating with Operating Systems (Windows and Linux)Strong communication skills and a structured operational mindsetExperience in delivering SolarWinds solution in a secure Enterprise environment.If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Posted on: 28/05/2026 - Application Deadline: 11/06/2026 Are you ready to chart your own career path? With our refreshed strategy, we're building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes. At a glance: Location: Cirencester Office Workplace Type: Hybrid Employment Type: Permanent Seniority: Mid-Senior Level The Technology Projects and Development department leads our technology improvement programme, focused on strengthening our IT estate, reducing costs, mitigating risk, and delivering technical enhancements. Our ServiceNow team plays a critical role in managing, maintaining, and developing the organisation's core IT Service Management (ITSM) platform. The team delivers platform enhancements, oversees daily operational checks-including integrations, Discovery, and LDAP sync-and provides high quality support to multiple business areas. The ServiceNow team also partners closely with the wider organisation to deliver new features, scoped applications, and technology or business change projects that continue to evolve and optimise our ServiceNow capability. The ServiceNow Developer designs, builds, and enhances secure, scalable solutions on the ServiceNow platform to support Technology Operations and wider business functions, translating complex requirements into high quality technical designs aligned with best practice and governance standards. Working across the full development lifecycle, the role collaborates closely with stakeholders, ITSM teams, product owners, platform administrators, and third party suppliers to ensure reliable service delivery and continual improvement. The developer also contributes to the strategic evolution of the platform by identifying opportunities for automation, improved user experience, and operational efficiency, while maintaining platform stability through regular health checks, integration management, upgrades, and adherence to the Technology Change Management process. What you'll be doing: Design, develop, and implement solutions on the ServiceNow platform including custom applications, integrations, workflows, and automation. Support platform upgrades, testing, and validation activities ensuring stability and continuity across environments. Develop, test, and deploy enhancements following Agile methodologies. Conduct root cause analysis, troubleshoot issues, and resolve defects across modules such as Incident, Problem, Change, CMDB, Service Catalog, Discovery & Service Mapping, and others. Perform data analysis, clean up, configuration synchronisation, and system health checks. Create and maintain technical documentation including solution designs, configurations, release notes, and training material. Collaborate with internal teams and third party suppliers to understand requirements and deliver effective technical outcomes. Ensure all changes follow the Technology Change Management process. Identify opportunities for automation, optimisation, and improved user experience. Who we're looking for: We're looking for an experienced ServiceNow Developer strong technical capability and a continuous improvement mindset. Someone who can shape the platform's future while keeping today's services running smoothly. Extensive hands on experience developing on the ServiceNow platform, including building custom applications, workflows, client/server side scripting, UI policies, business rules, integrations, upgrades and automation solutions against ITSM modules. Familiarity with cloud based platforms, web architectures, and enterprise security principles, ensuring all solutions follow best practice and governance with a strong understanding in IT Support and ITIL process. Able to diagnose and resolve complex platform issues across workflows, integrations, data integrity, and performance, ensuring minimal disruption to services with strong experience in problem solving and investigations. Ability to translate business requirements into well structured technical solutions, ensuring alignment with best practice, platform capability, and stakeholder expectations with experience in design solutions and following development lifecycles. Experience diagnosing multi layered issues involving integrations, data quality, or cross platform dependencies. Experience supporting workshops, requirements gathering sessions, and technical discussions with stakeholders with the ability to interpret complex or incomplete requirements and translate them into viable technical solutions. Able to demonstrate consistent attention to detail, ensuring accuracy in development, testing, and configuration activities with clear communication and prioritisation skills. Other ServiceNow certifications such as Certified; Application Developer (CAD) or ITSM, CMDB, Discovery or other implementation specific certifications. What's in it for you? We reward you for the work you do, whether that's through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts. We also have benefits to support whatever stage of life you are in, including: Competitive parental leave (26 weeks full pay) Private medical insurance (optional taxable benefit) 10% non contributory pension (increasing with length of service) Reasonable Adjustments We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at . Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box. What's next? If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking 'apply' below and our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
11/06/2026
Full time
Posted on: 28/05/2026 - Application Deadline: 11/06/2026 Are you ready to chart your own career path? With our refreshed strategy, we're building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes. At a glance: Location: Cirencester Office Workplace Type: Hybrid Employment Type: Permanent Seniority: Mid-Senior Level The Technology Projects and Development department leads our technology improvement programme, focused on strengthening our IT estate, reducing costs, mitigating risk, and delivering technical enhancements. Our ServiceNow team plays a critical role in managing, maintaining, and developing the organisation's core IT Service Management (ITSM) platform. The team delivers platform enhancements, oversees daily operational checks-including integrations, Discovery, and LDAP sync-and provides high quality support to multiple business areas. The ServiceNow team also partners closely with the wider organisation to deliver new features, scoped applications, and technology or business change projects that continue to evolve and optimise our ServiceNow capability. The ServiceNow Developer designs, builds, and enhances secure, scalable solutions on the ServiceNow platform to support Technology Operations and wider business functions, translating complex requirements into high quality technical designs aligned with best practice and governance standards. Working across the full development lifecycle, the role collaborates closely with stakeholders, ITSM teams, product owners, platform administrators, and third party suppliers to ensure reliable service delivery and continual improvement. The developer also contributes to the strategic evolution of the platform by identifying opportunities for automation, improved user experience, and operational efficiency, while maintaining platform stability through regular health checks, integration management, upgrades, and adherence to the Technology Change Management process. What you'll be doing: Design, develop, and implement solutions on the ServiceNow platform including custom applications, integrations, workflows, and automation. Support platform upgrades, testing, and validation activities ensuring stability and continuity across environments. Develop, test, and deploy enhancements following Agile methodologies. Conduct root cause analysis, troubleshoot issues, and resolve defects across modules such as Incident, Problem, Change, CMDB, Service Catalog, Discovery & Service Mapping, and others. Perform data analysis, clean up, configuration synchronisation, and system health checks. Create and maintain technical documentation including solution designs, configurations, release notes, and training material. Collaborate with internal teams and third party suppliers to understand requirements and deliver effective technical outcomes. Ensure all changes follow the Technology Change Management process. Identify opportunities for automation, optimisation, and improved user experience. Who we're looking for: We're looking for an experienced ServiceNow Developer strong technical capability and a continuous improvement mindset. Someone who can shape the platform's future while keeping today's services running smoothly. Extensive hands on experience developing on the ServiceNow platform, including building custom applications, workflows, client/server side scripting, UI policies, business rules, integrations, upgrades and automation solutions against ITSM modules. Familiarity with cloud based platforms, web architectures, and enterprise security principles, ensuring all solutions follow best practice and governance with a strong understanding in IT Support and ITIL process. Able to diagnose and resolve complex platform issues across workflows, integrations, data integrity, and performance, ensuring minimal disruption to services with strong experience in problem solving and investigations. Ability to translate business requirements into well structured technical solutions, ensuring alignment with best practice, platform capability, and stakeholder expectations with experience in design solutions and following development lifecycles. Experience diagnosing multi layered issues involving integrations, data quality, or cross platform dependencies. Experience supporting workshops, requirements gathering sessions, and technical discussions with stakeholders with the ability to interpret complex or incomplete requirements and translate them into viable technical solutions. Able to demonstrate consistent attention to detail, ensuring accuracy in development, testing, and configuration activities with clear communication and prioritisation skills. Other ServiceNow certifications such as Certified; Application Developer (CAD) or ITSM, CMDB, Discovery or other implementation specific certifications. What's in it for you? We reward you for the work you do, whether that's through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts. We also have benefits to support whatever stage of life you are in, including: Competitive parental leave (26 weeks full pay) Private medical insurance (optional taxable benefit) 10% non contributory pension (increasing with length of service) Reasonable Adjustments We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at . Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box. What's next? If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking 'apply' below and our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
Job Overview To manage the efficient delivery of large scale technical projects and capabilities across the bank and collaborate with internal and external stakeholders to understand their needs and expectations throughout the software product lifecycle, adhering to agreed time, budget and quality requirements. Accountabilities Management of the delivery, resource allocation and improvement of complex technical project capabilities across the bank using Agile/Scrum methodologies for planning, stand ups, demos, retrospectives and the execution of sprints. Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions, and effort and timeline expectations. Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high quality products and features through the software project lifecycle aligned to the banks objectives, regulation and security policies. Identification, assessment, and mitigation of risks associated with technical projects to prepare the bank for potential challenges. Management of change requests and communication with stakeholders throughout the project lifecycle. Management of vendor relations involved in technical projects to ensure they deliver according to agreed terms. Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improving deliver outcomes and to foster a culture of continuous learning, technical excellence and growth. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and elevate breaches of policies/procedures. If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counseling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. Or for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. Key Responsibilities You will act as a Technology Lead for ServiceNow within the HR Technology landscape, partnering with HR stakeholders, programme leads, and technologists to drive HR transformation end to end. You will shape requirements into clear design artefacts and provide design assurance for solutions built on the ServiceNow HR Service Delivery platform by partners. Supporting execution of HR programmes, you will apply leading platform practices guiding delivery teams, managing technical risks, and ensuring alignment with enterprise standards. You will support AI enabled initiatives on the platform, including analytics and emerging AI capabilities, with a focus on scalability, security, and colleague experience. You will also support governance, integration, and risk management across the wider HR technology ecosystem, including Workday and the Microsoft ecosystem. You will participate in security, data, and control forums, overseeing integrations and interfaces to ensure compliance, performance, and risk requirements are met and escalated appropriately. Qualifications You will be ServiceNow certified, with implementation experience across multiple ServiceNow disciplines (including HR Service Delivery), and act as a trusted technical partner who translates HR strategy into well governed, high impact outcomes. To be successful as a ServiceNow Technology Lead - 12 Month Full Time Contract, you should have experience with: ServiceNow platform and HR Service Delivery development including Employee Relations and integrations at enterprise scale; Implementing Platform Analytics supporting management information use cases; Supporting infrastructure such as Workday, Entra, Microsoft Graph, Microsoft365 (Teams, Copilot) at a working knowledge level. Some other highly valued skills may include: Experience implementing NowAssist for Generative and Agentic AI use cases; Experience working with zero copy data architectures; Experience designing and implementing end to end use cases with Workday. You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills. This role will be based in either our Glasgow or Northampton office.
11/06/2026
Full time
Job Overview To manage the efficient delivery of large scale technical projects and capabilities across the bank and collaborate with internal and external stakeholders to understand their needs and expectations throughout the software product lifecycle, adhering to agreed time, budget and quality requirements. Accountabilities Management of the delivery, resource allocation and improvement of complex technical project capabilities across the bank using Agile/Scrum methodologies for planning, stand ups, demos, retrospectives and the execution of sprints. Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions, and effort and timeline expectations. Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high quality products and features through the software project lifecycle aligned to the banks objectives, regulation and security policies. Identification, assessment, and mitigation of risks associated with technical projects to prepare the bank for potential challenges. Management of change requests and communication with stakeholders throughout the project lifecycle. Management of vendor relations involved in technical projects to ensure they deliver according to agreed terms. Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improving deliver outcomes and to foster a culture of continuous learning, technical excellence and growth. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and elevate breaches of policies/procedures. If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counseling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. Or for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. Key Responsibilities You will act as a Technology Lead for ServiceNow within the HR Technology landscape, partnering with HR stakeholders, programme leads, and technologists to drive HR transformation end to end. You will shape requirements into clear design artefacts and provide design assurance for solutions built on the ServiceNow HR Service Delivery platform by partners. Supporting execution of HR programmes, you will apply leading platform practices guiding delivery teams, managing technical risks, and ensuring alignment with enterprise standards. You will support AI enabled initiatives on the platform, including analytics and emerging AI capabilities, with a focus on scalability, security, and colleague experience. You will also support governance, integration, and risk management across the wider HR technology ecosystem, including Workday and the Microsoft ecosystem. You will participate in security, data, and control forums, overseeing integrations and interfaces to ensure compliance, performance, and risk requirements are met and escalated appropriately. Qualifications You will be ServiceNow certified, with implementation experience across multiple ServiceNow disciplines (including HR Service Delivery), and act as a trusted technical partner who translates HR strategy into well governed, high impact outcomes. To be successful as a ServiceNow Technology Lead - 12 Month Full Time Contract, you should have experience with: ServiceNow platform and HR Service Delivery development including Employee Relations and integrations at enterprise scale; Implementing Platform Analytics supporting management information use cases; Supporting infrastructure such as Workday, Entra, Microsoft Graph, Microsoft365 (Teams, Copilot) at a working knowledge level. Some other highly valued skills may include: Experience implementing NowAssist for Generative and Agentic AI use cases; Experience working with zero copy data architectures; Experience designing and implementing end to end use cases with Workday. You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills. This role will be based in either our Glasgow or Northampton office.
The Client requires an independent, senior ServiceNow Programme Delivery Lead to take end-to-end ownership of an enterprise-scale ServiceNow transformation programme. The Supplier will be responsible for defining the delivery strategy, driving the implementation of multiple ServiceNow modules, and ensuring the technical and process architecture achieves the Client's business outcomes. Key Deliverables & Outcomes The Supplier will be expected to independently deliver the following outcomes over the 12-month engagement: Programme Governance & Roadmap: Define, establish, and execute a comprehensive 12-month delivery roadmap for the ServiceNow ecosystem. Module Implementation: Oversee and successfully deliver multi-module implementations across the enterprise, specifically targeting ITSM, ITOM, SPM (Strategic Portfolio Management), and CSM/HRSD (tailor modules as required). Vendor & Partner Orchestration: Act as the primary interface and escalation point for external ServiceNow implementation partners and system integrators, ensuring their deliverables meet contractual standards. Target Operating Model (TOM): Design and land a sustainable ServiceNow governance structure, including platform demand management and standardisation frameworks. Platform Standardisation: Enforce "out-of-the-box" (OOTB) first principles to minimise technical debt and ensure scalable architecture across all platform streams. Stakeholder Alignment: Manage executive-level business objectives, translating complex technical delivery tracking into clear, outcome-focused business value reporting. Required Skills & Expertise To successfully deliver the required outcomes, the Supplier should possess the following capabilities: ServiceNow Enterprise Scale Experience: A proven track record of successfully leading multi-million-pound, enterprise-wide ServiceNow transformation programmes from initiation to go-live. Deep Platform Knowledge: Strong conceptual and strategic understanding of the ServiceNow platform capability map (ITSM, ITOM, SPM, GRC, or Now Assist AI features). Note: Technical development skills are not required, but architectural and delivery capability is essential. Methodology Expertise: Advanced mastery of Agile, Scrum, and Waterfall methodologies within a complex program environment. Vendor Management: Exceptional experience managing and holding accountable tier-1 global system integrators and third-party consultancies. Certifications (Desirable): ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in relevant modules, or formal programme management credentials (MSP, PMP, PRINCE2 Practitioner).
11/06/2026
Full time
The Client requires an independent, senior ServiceNow Programme Delivery Lead to take end-to-end ownership of an enterprise-scale ServiceNow transformation programme. The Supplier will be responsible for defining the delivery strategy, driving the implementation of multiple ServiceNow modules, and ensuring the technical and process architecture achieves the Client's business outcomes. Key Deliverables & Outcomes The Supplier will be expected to independently deliver the following outcomes over the 12-month engagement: Programme Governance & Roadmap: Define, establish, and execute a comprehensive 12-month delivery roadmap for the ServiceNow ecosystem. Module Implementation: Oversee and successfully deliver multi-module implementations across the enterprise, specifically targeting ITSM, ITOM, SPM (Strategic Portfolio Management), and CSM/HRSD (tailor modules as required). Vendor & Partner Orchestration: Act as the primary interface and escalation point for external ServiceNow implementation partners and system integrators, ensuring their deliverables meet contractual standards. Target Operating Model (TOM): Design and land a sustainable ServiceNow governance structure, including platform demand management and standardisation frameworks. Platform Standardisation: Enforce "out-of-the-box" (OOTB) first principles to minimise technical debt and ensure scalable architecture across all platform streams. Stakeholder Alignment: Manage executive-level business objectives, translating complex technical delivery tracking into clear, outcome-focused business value reporting. Required Skills & Expertise To successfully deliver the required outcomes, the Supplier should possess the following capabilities: ServiceNow Enterprise Scale Experience: A proven track record of successfully leading multi-million-pound, enterprise-wide ServiceNow transformation programmes from initiation to go-live. Deep Platform Knowledge: Strong conceptual and strategic understanding of the ServiceNow platform capability map (ITSM, ITOM, SPM, GRC, or Now Assist AI features). Note: Technical development skills are not required, but architectural and delivery capability is essential. Methodology Expertise: Advanced mastery of Agile, Scrum, and Waterfall methodologies within a complex program environment. Vendor Management: Exceptional experience managing and holding accountable tier-1 global system integrators and third-party consultancies. Certifications (Desirable): ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in relevant modules, or formal programme management credentials (MSP, PMP, PRINCE2 Practitioner).
Matchtech is seeking an independent Senior ServiceNow Programme Delivery Lead in Greater London to take end-to-end ownership of a major ServiceNow transformation programme. You will define the delivery strategy and ensure successful implementation of various ServiceNow modules, driving business outcomes. The ideal candidate will have a proven track record in leading multi-million-pound enterprise projects and possess strong platform knowledge along with expertise in Agile and Waterfall methodologies. This role requires stakeholder management and governance design for a scalable architecture.
11/06/2026
Full time
Matchtech is seeking an independent Senior ServiceNow Programme Delivery Lead in Greater London to take end-to-end ownership of a major ServiceNow transformation programme. You will define the delivery strategy and ensure successful implementation of various ServiceNow modules, driving business outcomes. The ideal candidate will have a proven track record in leading multi-million-pound enterprise projects and possess strong platform knowledge along with expertise in Agile and Waterfall methodologies. This role requires stakeholder management and governance design for a scalable architecture.
IT Service Design & Introduction Lead - Financial services - Up to £892 p/d inside IR35 via Umbrella My client within the banking sector is currently seeking for an IT Service Design and Introduction Lead. Knowledge & Skills Proven experience in Service Design and Transition within a regulated financial services environment. An understanding of ECB regulatory frameworks, particularly in the context of operational resilience and service management. Experience supporting large-scale transformation programmes, ideally within a Tier 1 banking context. Deep knowledge of ITIL v4 service management frameworks. Excellent stakeholder management and communication skills, with the ability to influence at all levels. Strong documentation and process design capabilities. Experience with the service management tool ServiceNow. Preferred Qualifications ITIL v4. Project management certification. Proficiency in tools like Visio & SharePoint for service documentation and process mapping. Background in enterprise architecture or solution design. Regulatory Knowledge Experience working with Japanese or Asian financial institutions is a plus. Knowledge of ECB SSM (Single Supervisory Mechanism) expectations and DORA (Digital Operational Resilience Act) is advantageous. Logistics 2 days a week in office (london) £892 day rate umbrella 12 month contract
11/06/2026
Full time
IT Service Design & Introduction Lead - Financial services - Up to £892 p/d inside IR35 via Umbrella My client within the banking sector is currently seeking for an IT Service Design and Introduction Lead. Knowledge & Skills Proven experience in Service Design and Transition within a regulated financial services environment. An understanding of ECB regulatory frameworks, particularly in the context of operational resilience and service management. Experience supporting large-scale transformation programmes, ideally within a Tier 1 banking context. Deep knowledge of ITIL v4 service management frameworks. Excellent stakeholder management and communication skills, with the ability to influence at all levels. Strong documentation and process design capabilities. Experience with the service management tool ServiceNow. Preferred Qualifications ITIL v4. Project management certification. Proficiency in tools like Visio & SharePoint for service documentation and process mapping. Background in enterprise architecture or solution design. Regulatory Knowledge Experience working with Japanese or Asian financial institutions is a plus. Knowledge of ECB SSM (Single Supervisory Mechanism) expectations and DORA (Digital Operational Resilience Act) is advantageous. Logistics 2 days a week in office (london) £892 day rate umbrella 12 month contract
Senior ServiceNow CMDB / CSDM Architect Location: Hybrid - Cambridge (2 days onsite per week) Contract: 6 months IR35: Inside IR35 Key Responsibilities Act as the technical design authority for a CMDB uplift programme. Assess and improve CMDB structure, CI classes, attributes, relationships, and CSDM alignment. Support service and application taxonomy remediation and simplification. Review and optimise ServiceNow IRE, source precedence, reconciliation rules, and data ownership. Define authoritative source rules and support integration onboarding controls. Review Discovery outputs and shape service to infrastructure mapping approaches. Advise on Service Mapping readiness, sequencing, and dependency modelling. Design technical controls for ownership, lifecycle management, certification, and data quality. Guide duplicate, orphaned, and stale CI remediation activities. Define CMDB Health rules, dashboards, and data quality measures. Mentor internal ServiceNow specialists and provide knowledge transfer. Required Experience Strong ServiceNow CMDB architecture experience. Hands on CSDM implementation, remediation, or uplift experience. CI class design and relationship modelling expertise. Strong knowledge of ServiceNow IRE, including identification rules, reconciliation rules, and source precedence. Experience with CMDB Health, duplicate management, and data quality controls. Experience with ServiceNow Discovery and discovered infrastructure relationships. Knowledge of Service Mapping concepts and implementation readiness. Experience with CMDB data source integrations. Experience implementing CMDB lifecycle, ownership, and data quality controls. Experience working with existing CMDB environments requiring remediation and improvement. Ability to translate business and governance requirements into ServiceNow technical design. Desirable Experience ServiceNow Certified Implementation Specialist certifications across Discovery, Service Mapping, ITOM, CMDB, or related modules. Experience with Service Graph Connectors. Cloud CMDB integration experience across Azure, AWS, or GCP. Experience with CNAPP or cloud security data feeding CMDB. ITIL SACM / ITSM experience. Experience in large enterprise or regulated environments. Experience mentoring internal teams during a transformation or uplift programme.
11/06/2026
Full time
Senior ServiceNow CMDB / CSDM Architect Location: Hybrid - Cambridge (2 days onsite per week) Contract: 6 months IR35: Inside IR35 Key Responsibilities Act as the technical design authority for a CMDB uplift programme. Assess and improve CMDB structure, CI classes, attributes, relationships, and CSDM alignment. Support service and application taxonomy remediation and simplification. Review and optimise ServiceNow IRE, source precedence, reconciliation rules, and data ownership. Define authoritative source rules and support integration onboarding controls. Review Discovery outputs and shape service to infrastructure mapping approaches. Advise on Service Mapping readiness, sequencing, and dependency modelling. Design technical controls for ownership, lifecycle management, certification, and data quality. Guide duplicate, orphaned, and stale CI remediation activities. Define CMDB Health rules, dashboards, and data quality measures. Mentor internal ServiceNow specialists and provide knowledge transfer. Required Experience Strong ServiceNow CMDB architecture experience. Hands on CSDM implementation, remediation, or uplift experience. CI class design and relationship modelling expertise. Strong knowledge of ServiceNow IRE, including identification rules, reconciliation rules, and source precedence. Experience with CMDB Health, duplicate management, and data quality controls. Experience with ServiceNow Discovery and discovered infrastructure relationships. Knowledge of Service Mapping concepts and implementation readiness. Experience with CMDB data source integrations. Experience implementing CMDB lifecycle, ownership, and data quality controls. Experience working with existing CMDB environments requiring remediation and improvement. Ability to translate business and governance requirements into ServiceNow technical design. Desirable Experience ServiceNow Certified Implementation Specialist certifications across Discovery, Service Mapping, ITOM, CMDB, or related modules. Experience with Service Graph Connectors. Cloud CMDB integration experience across Azure, AWS, or GCP. Experience with CNAPP or cloud security data feeding CMDB. ITIL SACM / ITSM experience. Experience in large enterprise or regulated environments. Experience mentoring internal teams during a transformation or uplift programme.
We are recruiting for a Contract Product Manager with ServiceNow experience. This role will involve some Face to Face time in the clients Leeds office. This role is an immediate start. The Role: You'll work with cross-functional teams to shape and deliver the next phase of a large-scale digital platform. This role focuses on defining customer problems, shaping solutions, and working closely with engineers, architects, and business stakeholders to deliver new end-to-end services. You'll collaborate with teams across the organisation including Product, Engineering, Data, Risk, Compliance, Legal and Operations, translating business challenges into clear product requirements that engineering teams can deliver against. Key Responsibilities: Work with Product Managers to define and refine the product vision, strategy and roadmap Manage and prioritise the product backlog to ensure the team focuses on the highest-impact initiatives Translate business opportunities into clear customer problem statements and product requirements Collaborate with engineers, architects and SMEs to design and deliver solutions Facilitate backlog refinement and create well-structured user stories with clear acceptance criteria Participate in Agile ceremonies including planning, stand ups, reviews and retrospectives Use data, insights and stakeholder feedback to guide product decisions Ensure solutions deliver measurable value and solve real customer problems Essential Skills: Experience of implementing ServiceNow as a product Experience using data and insights to inform product decisions4+ years' experience as a Product Manager Experience working in cross-functional product teams with design and engineering Comfortable managing technical trade-offs in software products Commercially aware and able to prioritise effectively Equal Opportunities Statement: We are an equal opportunity employer and welcome applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.
11/06/2026
Full time
We are recruiting for a Contract Product Manager with ServiceNow experience. This role will involve some Face to Face time in the clients Leeds office. This role is an immediate start. The Role: You'll work with cross-functional teams to shape and deliver the next phase of a large-scale digital platform. This role focuses on defining customer problems, shaping solutions, and working closely with engineers, architects, and business stakeholders to deliver new end-to-end services. You'll collaborate with teams across the organisation including Product, Engineering, Data, Risk, Compliance, Legal and Operations, translating business challenges into clear product requirements that engineering teams can deliver against. Key Responsibilities: Work with Product Managers to define and refine the product vision, strategy and roadmap Manage and prioritise the product backlog to ensure the team focuses on the highest-impact initiatives Translate business opportunities into clear customer problem statements and product requirements Collaborate with engineers, architects and SMEs to design and deliver solutions Facilitate backlog refinement and create well-structured user stories with clear acceptance criteria Participate in Agile ceremonies including planning, stand ups, reviews and retrospectives Use data, insights and stakeholder feedback to guide product decisions Ensure solutions deliver measurable value and solve real customer problems Essential Skills: Experience of implementing ServiceNow as a product Experience using data and insights to inform product decisions4+ years' experience as a Product Manager Experience working in cross-functional product teams with design and engineering Comfortable managing technical trade-offs in software products Commercially aware and able to prioritise effectively Equal Opportunities Statement: We are an equal opportunity employer and welcome applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.
La-Fosse-1 is seeking a Senior ServiceNow CMDB / CSDM Architect to act as the technical design authority for a CMDB uplift programme. This is a 6-month contract with a hybrid work model based in Cambridge. The ideal candidate will have strong CMDB architecture experience and hands-on CSDM implementation. Key responsibilities include improving CMDB structure, defining source rules, and mentoring internal specialists.
11/06/2026
Full time
La-Fosse-1 is seeking a Senior ServiceNow CMDB / CSDM Architect to act as the technical design authority for a CMDB uplift programme. This is a 6-month contract with a hybrid work model based in Cambridge. The ideal candidate will have strong CMDB architecture experience and hands-on CSDM implementation. Key responsibilities include improving CMDB structure, defining source rules, and mentoring internal specialists.
