Infrastructure Engineer (3rd Line) Location: Leeds Department : Information Services Job Type: Full time Contract Type: Permanent Are you a skilled Infrastructure Engineer who thrives in a fast-paced environment where your work genuinely matters? With our client, you ll play a vital role in keeping our systems reliable, secure and performing at their best, supporting the smooth running of the airport every day while driving improvements in line with organisation s strategic objectives. In this hands-on role, you ll work closely with Support Analysts and fellow Engineers to resolve incidents, identify root causes, and enhance their infrastructure through clear documentation, smart problem-solving and small project delivery. You ll communicate complex issues simply, share knowledge openly, and stay current with evolving technologies, reflecting their commitment to be the best, work as one team and do the right thing in everything they do. What You ll Be Doing Service Delivery Manage and update service desk tickets with clear, accurate detail. Deliver support aligned with their IS strategy and organisational goals. Troubleshoot hardware, software and platform issues with a solution-focused mindset. Provide remote, telephone and on-site support as part of the on-call rota. Complete ad-hoc tasks to maintain a secure, stable and smooth IT environment. Systems & Infrastructure Carry out routine maintenance, backups and system checks. Manage inventory, coordinate repairs and work with suppliers. Administer security controls, documentation and policies across our systems. Support the procurement and delivery of equipment and services. Provide weekly updates to the Information Systems Manager. Analysis & Improvement Analyse incidents, requests and change requirements. Document systems, procedures and technical solutions. Assess new technologies to improve performance and scalability. Contribute to departmental reporting and continuous improvement. Share knowledge across teams to support a strong One Team environment. Security & Compliance Follow IT security policies and least-privilege principles. Maintain accurate hardware and software asset records. Support incident triage, investigation and remediation activities. Document all security activity and contribute to threat-hunting initiatives. Balance risk and operational continuity in all security decisions. Training & Development Stay up to date with technical training and professional development. Support training for colleagues, end users and new starters. What You ll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint Online, Teams and Intune. Solid understanding of TCP/IP, DNS, DHCP, Active Directory & Group Policy. Experience with DFS, networking, replication, and Veeam Backup & Replication. Working knowledge of SQL Server and PowerShell. Experience managing VMware environments. Familiarity with remote support tools (Splashtop, NinjaOne, PRTG). High-quality communication and documentation skills. Understanding of SLAs, OLAs and KPIs. Ability to train, mentor and share knowledge effectively. Desirable Certifications in Microsoft OS, Linux, Azure, AWS, VMware or M365. Experience with Extreme switches and networking. Experience with HP systems, SAN storage or firewall administration. Personal Qualities A positive, confident and customer-focused attitude, with a genuine desire to support colleagues across the wider business when issues arise. Someone who contributes positively to a collaborative team environment and actively works with others to achieve shared goals, in line with their One Team value. A natural drive to Be The Best continuously improving, staying curious, taking ownership and striving for high-quality outcomes in everything you do. Strong time management and prioritisation skills, especially in a busy and fast-moving environment. Flexible, adaptable and comfortable managing multiple tasks effectively. Commitment to high standards, integrity and Doing The Right Thing in every task. Ability to obtain Counter Terrorist Check (CTC) clearance (must have lived in UK for last 5 years Why Join them? There s never been a more exciting time to join the team. They re undergoing a major transformation as they expand and modernise their airport infrastructure creating new opportunities, investing in better technology, and shaping the future of travel for their region. By joining now, you ll play a key part in building and supporting an improved, more efficient and more resilient airport operation. You ll also be part of a friendly, ambitious organisation that genuinely invests in its people. Alongside a collaborative One Team culture, they offer a range of great benefits, including: Free on-site parking Terminal retail and hospitality discounts Generous pension scheme Life assurance Electric car salary sacrifice scheme Cycle to Work scheme Volunteer days and community initiatives Employee Assistance Programme (EAP) for wellbeing and support Working Location / Environment This role is on-site working at the heart of their operation. You will also need to be available to attend on-site out of hours when on call, ensuring they maintain essential 24/7 system resilience. REF-
06/12/2025
Full time
Infrastructure Engineer (3rd Line) Location: Leeds Department : Information Services Job Type: Full time Contract Type: Permanent Are you a skilled Infrastructure Engineer who thrives in a fast-paced environment where your work genuinely matters? With our client, you ll play a vital role in keeping our systems reliable, secure and performing at their best, supporting the smooth running of the airport every day while driving improvements in line with organisation s strategic objectives. In this hands-on role, you ll work closely with Support Analysts and fellow Engineers to resolve incidents, identify root causes, and enhance their infrastructure through clear documentation, smart problem-solving and small project delivery. You ll communicate complex issues simply, share knowledge openly, and stay current with evolving technologies, reflecting their commitment to be the best, work as one team and do the right thing in everything they do. What You ll Be Doing Service Delivery Manage and update service desk tickets with clear, accurate detail. Deliver support aligned with their IS strategy and organisational goals. Troubleshoot hardware, software and platform issues with a solution-focused mindset. Provide remote, telephone and on-site support as part of the on-call rota. Complete ad-hoc tasks to maintain a secure, stable and smooth IT environment. Systems & Infrastructure Carry out routine maintenance, backups and system checks. Manage inventory, coordinate repairs and work with suppliers. Administer security controls, documentation and policies across our systems. Support the procurement and delivery of equipment and services. Provide weekly updates to the Information Systems Manager. Analysis & Improvement Analyse incidents, requests and change requirements. Document systems, procedures and technical solutions. Assess new technologies to improve performance and scalability. Contribute to departmental reporting and continuous improvement. Share knowledge across teams to support a strong One Team environment. Security & Compliance Follow IT security policies and least-privilege principles. Maintain accurate hardware and software asset records. Support incident triage, investigation and remediation activities. Document all security activity and contribute to threat-hunting initiatives. Balance risk and operational continuity in all security decisions. Training & Development Stay up to date with technical training and professional development. Support training for colleagues, end users and new starters. What You ll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint Online, Teams and Intune. Solid understanding of TCP/IP, DNS, DHCP, Active Directory & Group Policy. Experience with DFS, networking, replication, and Veeam Backup & Replication. Working knowledge of SQL Server and PowerShell. Experience managing VMware environments. Familiarity with remote support tools (Splashtop, NinjaOne, PRTG). High-quality communication and documentation skills. Understanding of SLAs, OLAs and KPIs. Ability to train, mentor and share knowledge effectively. Desirable Certifications in Microsoft OS, Linux, Azure, AWS, VMware or M365. Experience with Extreme switches and networking. Experience with HP systems, SAN storage or firewall administration. Personal Qualities A positive, confident and customer-focused attitude, with a genuine desire to support colleagues across the wider business when issues arise. Someone who contributes positively to a collaborative team environment and actively works with others to achieve shared goals, in line with their One Team value. A natural drive to Be The Best continuously improving, staying curious, taking ownership and striving for high-quality outcomes in everything you do. Strong time management and prioritisation skills, especially in a busy and fast-moving environment. Flexible, adaptable and comfortable managing multiple tasks effectively. Commitment to high standards, integrity and Doing The Right Thing in every task. Ability to obtain Counter Terrorist Check (CTC) clearance (must have lived in UK for last 5 years Why Join them? There s never been a more exciting time to join the team. They re undergoing a major transformation as they expand and modernise their airport infrastructure creating new opportunities, investing in better technology, and shaping the future of travel for their region. By joining now, you ll play a key part in building and supporting an improved, more efficient and more resilient airport operation. You ll also be part of a friendly, ambitious organisation that genuinely invests in its people. Alongside a collaborative One Team culture, they offer a range of great benefits, including: Free on-site parking Terminal retail and hospitality discounts Generous pension scheme Life assurance Electric car salary sacrifice scheme Cycle to Work scheme Volunteer days and community initiatives Employee Assistance Programme (EAP) for wellbeing and support Working Location / Environment This role is on-site working at the heart of their operation. You will also need to be available to attend on-site out of hours when on call, ensuring they maintain essential 24/7 system resilience. REF-
IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for 2 x enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which the organisation will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: IT Service Desk Analyst Location: St. Mellons, Cardiff Hours: Full time 37.5 hours per week Contract: Permanent Salary: £26,161.25 per annum Closing Date: 16th December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join the Team? Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of the Technology support team. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Welcome Bonus: £500 on successful completion of probation period. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as IT Support, IT Support Desk, IT Analyst, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Technical Support, IT and Tech Support. Please note this role is being advertised by NFP People on behalf of our client.
05/12/2025
Full time
IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for 2 x enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which the organisation will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: IT Service Desk Analyst Location: St. Mellons, Cardiff Hours: Full time 37.5 hours per week Contract: Permanent Salary: £26,161.25 per annum Closing Date: 16th December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join the Team? Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of the Technology support team. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Welcome Bonus: £500 on successful completion of probation period. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as IT Support, IT Support Desk, IT Analyst, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Technical Support, IT and Tech Support. Please note this role is being advertised by NFP People on behalf of our client.
CEF - City Electrical Factors - IT
Durham, County Durham
Join one of the UK's largest electrical wholesalers as we reimagine our technology for the digital age. We're modernising our legacy systems and building new platforms powered by AWS and AI - and we need creative minds to help us shape the future! What You'll Do: We have a fantastic opportunity for a forward thinking, customer focused, technically minded IT Service Desk Team Lead to join our Service Operation team based in Durham. You'd be joining us at an exciting time where we are actively maturing our processes, introducing new technology and adopting a much more end user focused experience. The IT Service Desk are the face of IT with responsibility for raising, triaging and managing Incident, Service Request and Procurement tickets, as well as providing 1st Line support on a wide range of systems, applications and devices across UK, Ireland, Spain and Netherlands. As an IT Service Desk Team Lead, you will manage a team of Service Desk analysts, oversee daily operations, and ensure customer satisfaction meets the standards required. This role involves handling escalations, providing technical guidance, and improving processes through data analysis and training. The ideal candidate will have a keen eye for identifying areas for automation and use of AI to reduce burden on Service Desk, whilst delivering value back to the end-user community. What You'll Bring: Excellent Team Management and Leadership Qualities with experience managing, coaching and supporting IT service desk staff Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Develop team skills and implement targeted training to strengthen technical expertise and cross-team collaboration. Uphold policy and security compliance, act as technical escalation point, and collaborate with the Incident Manager during major incidents and CAB activities. Our Hiring Process: Intro call with our Talent Team - 30 mins 1st stage interview with Hiring Managers (Microsoft Teams) - 60 mins 2nd stage interview with Senior Leadership & Hiring Managers (Onsite - Durham) - 60 mins The role will be based in our award-winning IT and Marketing office, based on the outskirts of Durham found here. Hybrid working patterns are in place, with the nature of the role there will be an expectation of being in the office 3 days per week . Business travel may be required from time to time as part of this role. About Us: Founded in 1951 in Kenilworth, UK, City Electrical Factors (CEF) has grown into a world-leading electrical wholesale and manufacturing business with over 400 branches across the UK and a strong presence in the USA, Canada, Spain and Australia. Our IT and digital teams are driving the next chapter of our journey Re-engineering legacy systems, adopting modern cloud technologies and exploring AI to deliver faster, smarter and more connected customer experiences. Our teams are distributed across the UK, USA, Canada, Spain and Australia. Our culture is collaborative, forward-thinking and people-focused - where your ideas and contributions genuinely matter. Our Mission: City is a world leading electrical wholesale and manufacturing business providing electrical products to the industry. We in IT are delivering value to our business and our customers with the implementation of packaged software and bespoke engineering for the digital age using AWS serverless technology. We need talented and creative people across all areas to join us in rearchitecting our forward thinking business over the next few years and beyond as we evolve. Ready to Apply? If you're excited by technology, value collaboration and want to make a genuine impact, we'd love to hear from you. Click Apply to get started!
05/12/2025
Full time
Join one of the UK's largest electrical wholesalers as we reimagine our technology for the digital age. We're modernising our legacy systems and building new platforms powered by AWS and AI - and we need creative minds to help us shape the future! What You'll Do: We have a fantastic opportunity for a forward thinking, customer focused, technically minded IT Service Desk Team Lead to join our Service Operation team based in Durham. You'd be joining us at an exciting time where we are actively maturing our processes, introducing new technology and adopting a much more end user focused experience. The IT Service Desk are the face of IT with responsibility for raising, triaging and managing Incident, Service Request and Procurement tickets, as well as providing 1st Line support on a wide range of systems, applications and devices across UK, Ireland, Spain and Netherlands. As an IT Service Desk Team Lead, you will manage a team of Service Desk analysts, oversee daily operations, and ensure customer satisfaction meets the standards required. This role involves handling escalations, providing technical guidance, and improving processes through data analysis and training. The ideal candidate will have a keen eye for identifying areas for automation and use of AI to reduce burden on Service Desk, whilst delivering value back to the end-user community. What You'll Bring: Excellent Team Management and Leadership Qualities with experience managing, coaching and supporting IT service desk staff Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Develop team skills and implement targeted training to strengthen technical expertise and cross-team collaboration. Uphold policy and security compliance, act as technical escalation point, and collaborate with the Incident Manager during major incidents and CAB activities. Our Hiring Process: Intro call with our Talent Team - 30 mins 1st stage interview with Hiring Managers (Microsoft Teams) - 60 mins 2nd stage interview with Senior Leadership & Hiring Managers (Onsite - Durham) - 60 mins The role will be based in our award-winning IT and Marketing office, based on the outskirts of Durham found here. Hybrid working patterns are in place, with the nature of the role there will be an expectation of being in the office 3 days per week . Business travel may be required from time to time as part of this role. About Us: Founded in 1951 in Kenilworth, UK, City Electrical Factors (CEF) has grown into a world-leading electrical wholesale and manufacturing business with over 400 branches across the UK and a strong presence in the USA, Canada, Spain and Australia. Our IT and digital teams are driving the next chapter of our journey Re-engineering legacy systems, adopting modern cloud technologies and exploring AI to deliver faster, smarter and more connected customer experiences. Our teams are distributed across the UK, USA, Canada, Spain and Australia. Our culture is collaborative, forward-thinking and people-focused - where your ideas and contributions genuinely matter. Our Mission: City is a world leading electrical wholesale and manufacturing business providing electrical products to the industry. We in IT are delivering value to our business and our customers with the implementation of packaged software and bespoke engineering for the digital age using AWS serverless technology. We need talented and creative people across all areas to join us in rearchitecting our forward thinking business over the next few years and beyond as we evolve. Ready to Apply? If you're excited by technology, value collaboration and want to make a genuine impact, we'd love to hear from you. Click Apply to get started!
Are you looking to develop your IT career? Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building a new team of Service Desk Analysts to initially provide 1st Level support to one of Sopra Steria's public sector clients. The type of queries you will be taking care of could be anything from resetting passwords, processing access requests as well as more technical issues too. We are looking for people to resolve each query with using outstanding customer service skills, action whatever they have been trained to do and highlight the more complicated issues to the appropriate colleagues. We also want our team to take ownership of the more complex queries that have previously been escalated and had a resolution defined, and learn from the training, to avoid the same issue being raised on multiple occasions. This team is brand new and those brought on board in the initial stages will have an advantage to exploit this exciting opportunity by showing the right potential, learning the processes, helping to shape their new team and they will also be well placed to grow their career as the team grows. Due to the nature of the role, our client requires all successful applicants to be put through SC clearance before starting and successful applicants must be eligible and willing to be put forward for DV clearance. In order to support a 24/7 365 operation, the team will work around a shift pattern, consisting of a mix of days and nights and be based on site at our location in Farnborough. What you'll be doing: Successfully handling IT related queries to support the service delivery, within contractually agreed time frames. Delivering exceptional customer service to a variety of customers across the business. Taking ownership of each query and fulfil the necessary actions, potentially liaising with colleagues, to get to the right resolution. Raising any complex issue through the right channels and follow up to make sure the incident has been resolved in timely manner. Taking responsibility for our work and supporting senior members of staff to help shape the service and build the reputation of the team from the beginning. What you'll bring: Valid and existing SC Clearance Experience in delivering and outstanding customer service across different platforms, preferably in a telephony based role A natural curiosity to investigate and solve issues as quickly and accurately as possible Confident communication skills with the ability to adapt them appropriately with colleagues and customers at all levels It would be great if you had: Experience within a Service Desk environment ITIL or other relevant IT qualifications If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Security Clearance Level : SC clearance (Potential for DV Clearance once onboarded so candidates will need to be eligible and willing to be put forward for that too.) Referral Bonus : £1000 Salary offered will be in line with experience and development needs. Loved reading about this job and want to know more about us? Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK's Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK's most complex safety- and security-critical markets. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
05/12/2025
Full time
Are you looking to develop your IT career? Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building a new team of Service Desk Analysts to initially provide 1st Level support to one of Sopra Steria's public sector clients. The type of queries you will be taking care of could be anything from resetting passwords, processing access requests as well as more technical issues too. We are looking for people to resolve each query with using outstanding customer service skills, action whatever they have been trained to do and highlight the more complicated issues to the appropriate colleagues. We also want our team to take ownership of the more complex queries that have previously been escalated and had a resolution defined, and learn from the training, to avoid the same issue being raised on multiple occasions. This team is brand new and those brought on board in the initial stages will have an advantage to exploit this exciting opportunity by showing the right potential, learning the processes, helping to shape their new team and they will also be well placed to grow their career as the team grows. Due to the nature of the role, our client requires all successful applicants to be put through SC clearance before starting and successful applicants must be eligible and willing to be put forward for DV clearance. In order to support a 24/7 365 operation, the team will work around a shift pattern, consisting of a mix of days and nights and be based on site at our location in Farnborough. What you'll be doing: Successfully handling IT related queries to support the service delivery, within contractually agreed time frames. Delivering exceptional customer service to a variety of customers across the business. Taking ownership of each query and fulfil the necessary actions, potentially liaising with colleagues, to get to the right resolution. Raising any complex issue through the right channels and follow up to make sure the incident has been resolved in timely manner. Taking responsibility for our work and supporting senior members of staff to help shape the service and build the reputation of the team from the beginning. What you'll bring: Valid and existing SC Clearance Experience in delivering and outstanding customer service across different platforms, preferably in a telephony based role A natural curiosity to investigate and solve issues as quickly and accurately as possible Confident communication skills with the ability to adapt them appropriately with colleagues and customers at all levels It would be great if you had: Experience within a Service Desk environment ITIL or other relevant IT qualifications If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Security Clearance Level : SC clearance (Potential for DV Clearance once onboarded so candidates will need to be eligible and willing to be put forward for that too.) Referral Bonus : £1000 Salary offered will be in line with experience and development needs. Loved reading about this job and want to know more about us? Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK's Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK's most complex safety- and security-critical markets. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
We're looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you'll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You'll provide comprehensive 1st and 2nd line support, including hardware and software installations, system administration, and user training. You'll also manage relationships with suppliers and third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You'll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve issues efficiently. Additionally, you'll manage warranty and support cases with third-party vendors, maintain mobile phone assets in partnership with external providers, and track IT equipment inventory to support seamless operations across the business. About you: You'll hold a Level 3 qualification (such as A-Level or NVQ) or have equivalent experience in a relevant field. You're committed to continuous professional development, with evidence of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of service delivery. Why choose Watkin Jones Group? Watkin Jones Group is the UK's leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company that's not only deeply rooted in history but also firmly focused on the future. We're committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. At Watkin Jones, we believe in investing in our people. Here's what we can offer you: Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships. Wellbeing: Access to'Your Wellbeing' programme & OpenUp - a confidential wellbeing platform is available. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Benefits: Exclusive shopping discounts, and a contributory pension scheme. This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.
05/12/2025
Full time
We're looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you'll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You'll provide comprehensive 1st and 2nd line support, including hardware and software installations, system administration, and user training. You'll also manage relationships with suppliers and third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You'll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve issues efficiently. Additionally, you'll manage warranty and support cases with third-party vendors, maintain mobile phone assets in partnership with external providers, and track IT equipment inventory to support seamless operations across the business. About you: You'll hold a Level 3 qualification (such as A-Level or NVQ) or have equivalent experience in a relevant field. You're committed to continuous professional development, with evidence of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of service delivery. Why choose Watkin Jones Group? Watkin Jones Group is the UK's leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company that's not only deeply rooted in history but also firmly focused on the future. We're committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. At Watkin Jones, we believe in investing in our people. Here's what we can offer you: Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships. Wellbeing: Access to'Your Wellbeing' programme & OpenUp - a confidential wellbeing platform is available. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Benefits: Exclusive shopping discounts, and a contributory pension scheme. This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.
A leading provider of healthcare service solutions are looking for a Junior Support Analyst to join the team in the office based in Totton. The job involves: Providing first-point technical support for users via telephone, email, and ticketing systems, resolving common IT issues quickly. Troubleshooting problems with desktops, laptops, mobile devices, printers, and basic network connectivity. Building, imaging, and configuring new hardware (PCs, laptops) following company standards and deployment processes. Managing user account tasks such as password resets, access requests, and basic permission changes. Installing and configuring approved software, updates, and patches on end-user devices. Logging all incidents and requests accurately, escalating more complex issues to the 2nd or 3rd Line when required. Providing excellent customer service experiences. About you: What are we looking for? A keen interest in IT Customer service experience would be advantageous Technical IT experience would be advantageous Good communication skills Professional and adaptable, able to provide guidance to both colleagues and senior managers A proactive and self-motivated learner, who is willing to research resolutions to issues or develop new skills Willing to undertake occasional travel to other UK sites if required Good attention to detail whilst working in a busy environment. 37.5 hours per week Monday-Friday 08.30-17.00 Salary: 26k Holiday: 25 days plus bank holidays plus optional 5 unpaid days Benefits: Life assurance, company pension scheme and rewards scheme Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
05/12/2025
Full time
A leading provider of healthcare service solutions are looking for a Junior Support Analyst to join the team in the office based in Totton. The job involves: Providing first-point technical support for users via telephone, email, and ticketing systems, resolving common IT issues quickly. Troubleshooting problems with desktops, laptops, mobile devices, printers, and basic network connectivity. Building, imaging, and configuring new hardware (PCs, laptops) following company standards and deployment processes. Managing user account tasks such as password resets, access requests, and basic permission changes. Installing and configuring approved software, updates, and patches on end-user devices. Logging all incidents and requests accurately, escalating more complex issues to the 2nd or 3rd Line when required. Providing excellent customer service experiences. About you: What are we looking for? A keen interest in IT Customer service experience would be advantageous Technical IT experience would be advantageous Good communication skills Professional and adaptable, able to provide guidance to both colleagues and senior managers A proactive and self-motivated learner, who is willing to research resolutions to issues or develop new skills Willing to undertake occasional travel to other UK sites if required Good attention to detail whilst working in a busy environment. 37.5 hours per week Monday-Friday 08.30-17.00 Salary: 26k Holiday: 25 days plus bank holidays plus optional 5 unpaid days Benefits: Life assurance, company pension scheme and rewards scheme Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Service Desk Support Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial
05/12/2025
Full time
Service Desk Support Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial
IT Technician / Helpdesk Support Engineer / Service Desk Analyst An excellent opportunity for an enthusiastic IT professional to provide first and second line IT support, deliver maintenance, and assist with technical projects across multiple client sites. This is a hands-on role within a growing managed services environment. If you've also worked in the following roles, we'd also like to hear from you: IT Engineer, Helpdesk Analyst, Second Line Support Engineer, Network Technician, Systems Support Engineer, Desktop Support Technician SALARY: £27,000 - £31,000 per annum (depending on experience and qualifications) + Benefits (see below) LOCATION: Based at the offices in Burnley with flexitime and opportunities for hybrid working. Candidates must live within an easy commute to Burnley. JOB TYPE: Full-Time and Part-Time, Permanent Positions Available JOB OVERVIEW We have a fantastic new job opportunity for an IT Technician / Helpdesk Support Engineer / Service Desk Analyst to join a proactive IT support team, providing technical assistance, maintenance, and project support to clients. As an IT Technician / Helpdesk Support Engineer / Service Desk Analyst you will troubleshoot and resolve issues related to Microsoft 365, Windows Servers, networking, and cybersecurity. You will contribute to digital transformation projects and ensure all IT tickets are handled within service level agreements. The IT Technician / Helpdesk Support Engineer / Service Desk Analyst will also support onsite installations across the North West, helping clients maintain secure, efficient, and up-to-date systems while developing their own technical expertise. DUTIES Your duties as the IT Technician / Helpdesk Support Engineer / Service Desk Analyst include: Provide Technical Support: Respond to helpdesk tickets and resolve first- and second-line IT issues Ensure Service Levels: Maintain SLAs and deliver excellent customer satisfaction across all support requests Perform Maintenance: Carry out proactive maintenance on client systems and networks Assist with Projects: Support installations, migrations, and digital transformation activities Document Work: Record accurate notes, configurations, and time logs in line with company procedures Support Cybersecurity: Help maintain client system security, patching, and compliance with ISO standards Develop Technical Skills: Learn and use automation tools such as PowerShell scripts to improve efficiency Provide Onsite Support: Visit client locations across the North West to deliver hands-on technical assistance CANDIDATE REQUIREMENTS ESSENTIAL Proven experience providing IT support within a helpdesk or service desk environment Strong knowledge of Microsoft 365 and Windows systems Understanding of computer networking and troubleshooting Excellent communication and interpersonal skills Ability to work independently and as part of a team Logical, analytical mindset with good problem-solving ability Organised, reliable, and proactive approach to work DESIRABLE Experience with Unifi, DrayTek, or NETGEAR equipment Knowledge of Microsoft Azure Virtual Desktop or IaaS environments Experience using PowerShell scripting Mac support experience Full UK driving licence with the ability to visit client sites (or make alternative transport arrangements) BENEFITS Join a small, friendly team with low staff turnover, providing opportunities to develop your technical skills on a wide range of technologies Bonuses for high performance Generous company pension scheme Holiday purchase scheme Tea, frothy coffee and fruit juice provided when onsite Ongoing training and development Flexible working / hybrid options High spec Dell or Lenovo laptop Docks and remote working equipment provided Flexi time scheme Three extra days leave at Christmas Healthcare plan (includes optical and dental care and half price gym membership) Christmas parties and charity events APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14090 Full-Time and Part-Time Jobs, Careers and Vacancies. Find a new job and work in Burnley, Lancashire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
05/12/2025
Full time
IT Technician / Helpdesk Support Engineer / Service Desk Analyst An excellent opportunity for an enthusiastic IT professional to provide first and second line IT support, deliver maintenance, and assist with technical projects across multiple client sites. This is a hands-on role within a growing managed services environment. If you've also worked in the following roles, we'd also like to hear from you: IT Engineer, Helpdesk Analyst, Second Line Support Engineer, Network Technician, Systems Support Engineer, Desktop Support Technician SALARY: £27,000 - £31,000 per annum (depending on experience and qualifications) + Benefits (see below) LOCATION: Based at the offices in Burnley with flexitime and opportunities for hybrid working. Candidates must live within an easy commute to Burnley. JOB TYPE: Full-Time and Part-Time, Permanent Positions Available JOB OVERVIEW We have a fantastic new job opportunity for an IT Technician / Helpdesk Support Engineer / Service Desk Analyst to join a proactive IT support team, providing technical assistance, maintenance, and project support to clients. As an IT Technician / Helpdesk Support Engineer / Service Desk Analyst you will troubleshoot and resolve issues related to Microsoft 365, Windows Servers, networking, and cybersecurity. You will contribute to digital transformation projects and ensure all IT tickets are handled within service level agreements. The IT Technician / Helpdesk Support Engineer / Service Desk Analyst will also support onsite installations across the North West, helping clients maintain secure, efficient, and up-to-date systems while developing their own technical expertise. DUTIES Your duties as the IT Technician / Helpdesk Support Engineer / Service Desk Analyst include: Provide Technical Support: Respond to helpdesk tickets and resolve first- and second-line IT issues Ensure Service Levels: Maintain SLAs and deliver excellent customer satisfaction across all support requests Perform Maintenance: Carry out proactive maintenance on client systems and networks Assist with Projects: Support installations, migrations, and digital transformation activities Document Work: Record accurate notes, configurations, and time logs in line with company procedures Support Cybersecurity: Help maintain client system security, patching, and compliance with ISO standards Develop Technical Skills: Learn and use automation tools such as PowerShell scripts to improve efficiency Provide Onsite Support: Visit client locations across the North West to deliver hands-on technical assistance CANDIDATE REQUIREMENTS ESSENTIAL Proven experience providing IT support within a helpdesk or service desk environment Strong knowledge of Microsoft 365 and Windows systems Understanding of computer networking and troubleshooting Excellent communication and interpersonal skills Ability to work independently and as part of a team Logical, analytical mindset with good problem-solving ability Organised, reliable, and proactive approach to work DESIRABLE Experience with Unifi, DrayTek, or NETGEAR equipment Knowledge of Microsoft Azure Virtual Desktop or IaaS environments Experience using PowerShell scripting Mac support experience Full UK driving licence with the ability to visit client sites (or make alternative transport arrangements) BENEFITS Join a small, friendly team with low staff turnover, providing opportunities to develop your technical skills on a wide range of technologies Bonuses for high performance Generous company pension scheme Holiday purchase scheme Tea, frothy coffee and fruit juice provided when onsite Ongoing training and development Flexible working / hybrid options High spec Dell or Lenovo laptop Docks and remote working equipment provided Flexi time scheme Three extra days leave at Christmas Healthcare plan (includes optical and dental care and half price gym membership) Christmas parties and charity events APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14090 Full-Time and Part-Time Jobs, Careers and Vacancies. Find a new job and work in Burnley, Lancashire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
JOB TITLE: IT Service Desk Analyst LOCATION: Swindon SALARY: £26,000 - £27,000 On Target Bonus WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading financial services organisation supporting a nationwide network of independent financial advisers. They provide the technology, tools, and expertise that enable advisers to deliver trusted financial planning and investment advice to clients across the UK. THE IT SERVICE DESK ANALYST OPPORTUNITY: You'll be joining a busy IT Service Desk that sits at the heart of the business, providing first-class support across desktop and application systems. The team focuses on developing skills, improving processes, and helping users resolve more issues first time. We're looking for someone enthusiastic, customer-focused, and eager to build a career in technology. You'll play a key part in keeping systems running smoothly for colleagues and adviser firms. The role offers hybrid working, with time split between home and our Swindon office. RESPONSIBILITIES Deliver outstanding customer support, ensuring every interaction meets high standards of service and satisfaction. Log and manage IT incidents and requests accurately, prioritising and resolving tickets within agreed SLAs. Diagnose and troubleshoot technical issues remotely across a range of systems including laptops, phones, AV, Microsoft 365, Dynamics, and in-house applications. Escalate complex or major incidents promptly, contribute to internal knowledge sharing, and actively suggest ways to improve service delivery. THE IDEAL CANDIDATE WILL HAVE: Proven experience in an IT Service Desk role, ideally across multiple organisations or within a managed service environment. Strong technical skills covering Microsoft 365, Windows operating systems, desktop and application support, and Active Directory administration. Excellent problem-solving and troubleshooting abilities, able to manage multiple priorities calmly and efficiently. Confident communicator with strong customer service skills and the ability to engage professionally with stakeholders at all levels. Desirable: Familiarity with Dynamics and Assyst systems, with ITIL V3/V4 knowledge considered an advantage. If you are interested in the role, please send an application detailing proof of the above or contact Amy Burton in our office. C4S Search connect talent with leading organisations and we are always keen to hear from those who work in the tech industry.
05/12/2025
Full time
JOB TITLE: IT Service Desk Analyst LOCATION: Swindon SALARY: £26,000 - £27,000 On Target Bonus WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading financial services organisation supporting a nationwide network of independent financial advisers. They provide the technology, tools, and expertise that enable advisers to deliver trusted financial planning and investment advice to clients across the UK. THE IT SERVICE DESK ANALYST OPPORTUNITY: You'll be joining a busy IT Service Desk that sits at the heart of the business, providing first-class support across desktop and application systems. The team focuses on developing skills, improving processes, and helping users resolve more issues first time. We're looking for someone enthusiastic, customer-focused, and eager to build a career in technology. You'll play a key part in keeping systems running smoothly for colleagues and adviser firms. The role offers hybrid working, with time split between home and our Swindon office. RESPONSIBILITIES Deliver outstanding customer support, ensuring every interaction meets high standards of service and satisfaction. Log and manage IT incidents and requests accurately, prioritising and resolving tickets within agreed SLAs. Diagnose and troubleshoot technical issues remotely across a range of systems including laptops, phones, AV, Microsoft 365, Dynamics, and in-house applications. Escalate complex or major incidents promptly, contribute to internal knowledge sharing, and actively suggest ways to improve service delivery. THE IDEAL CANDIDATE WILL HAVE: Proven experience in an IT Service Desk role, ideally across multiple organisations or within a managed service environment. Strong technical skills covering Microsoft 365, Windows operating systems, desktop and application support, and Active Directory administration. Excellent problem-solving and troubleshooting abilities, able to manage multiple priorities calmly and efficiently. Confident communicator with strong customer service skills and the ability to engage professionally with stakeholders at all levels. Desirable: Familiarity with Dynamics and Assyst systems, with ITIL V3/V4 knowledge considered an advantage. If you are interested in the role, please send an application detailing proof of the above or contact Amy Burton in our office. C4S Search connect talent with leading organisations and we are always keen to hear from those who work in the tech industry.
We're looking for a proactive, enthusiastic, and knowledgeable IT Support professional to join our creative studio in London. You'll be working alongside our IT Manager to deliver exceptional IT support, maintain systems, and drive technology improvements across our small but busy office - and potentially for global teams in a fast-paced creative design group. We have two part-time roles available (3 days per week, must include Wednesday): Permanent IT Support Role: Ideal for someone looking for long-term career growth within a collaborative architecture practice. Salary: £32-35k pro rata. 6-Month Contract IT Support Analyst Role: Perfect for someone looking to gain global IT experience in a creative, multi-office environment. Salary: £30-35k pro rata. Key Responsibilities (Both roles): Provide face-to-face and remote IT support, diagnosing and troubleshooting issues on MacOS and Windows devices Support hardware maintenance, updates, and new equipment setup for starters, meetings, and presentations Administer Office 365 (including Exchange and Teams), Active Directory, and key business applications such as Adobe Creative Cloud and Autodesk Troubleshoot network, AV, and peripheral issues, and maintain accurate IT documentation and knowledge bases Support and maintain cloud storage solutions (Dropbox, OneDrive, etc.) and oversee Jamf management (Mac environment) Collaborate on IT projects, system upgrades, and service improvements Provide clear guidance and instruction to non-technical users Skills and Experience: Excellent knowledge of MacOS, Office 365, and standard hardware/software (Windows experience essential for contract role) Familiarity with VOIP telephony, NAS, and network management is desirable Experience with SME cloud storage solutions and AI tools is a plus Strong problem-solving, organisational, and communication skills Passion for technology and interest in the creative industries is highly valued Fluency in spoken and written English and eligibility to work in the UK Benefits (Permanent Role Only): 5% employer pension contribution (matching 5% employee) Life assurance, critical illness cover, and income protection Private healthcare and wellbeing expenses (after probation) Travel loans, cycle-to-work scheme 20 days holiday per year (excluding bank holidays), rising to 25 days after 3 years Flexible office hours after probation Employee-ownership trust (profit-share eligibility after 1 year) The Ideal Candidate: Resourceful, hands-on, practical, and kind - someone who thrives in a creative, collaborative environment and is committed to resolving issues efficiently while helping the team get the most out of technology.
05/12/2025
Full time
We're looking for a proactive, enthusiastic, and knowledgeable IT Support professional to join our creative studio in London. You'll be working alongside our IT Manager to deliver exceptional IT support, maintain systems, and drive technology improvements across our small but busy office - and potentially for global teams in a fast-paced creative design group. We have two part-time roles available (3 days per week, must include Wednesday): Permanent IT Support Role: Ideal for someone looking for long-term career growth within a collaborative architecture practice. Salary: £32-35k pro rata. 6-Month Contract IT Support Analyst Role: Perfect for someone looking to gain global IT experience in a creative, multi-office environment. Salary: £30-35k pro rata. Key Responsibilities (Both roles): Provide face-to-face and remote IT support, diagnosing and troubleshooting issues on MacOS and Windows devices Support hardware maintenance, updates, and new equipment setup for starters, meetings, and presentations Administer Office 365 (including Exchange and Teams), Active Directory, and key business applications such as Adobe Creative Cloud and Autodesk Troubleshoot network, AV, and peripheral issues, and maintain accurate IT documentation and knowledge bases Support and maintain cloud storage solutions (Dropbox, OneDrive, etc.) and oversee Jamf management (Mac environment) Collaborate on IT projects, system upgrades, and service improvements Provide clear guidance and instruction to non-technical users Skills and Experience: Excellent knowledge of MacOS, Office 365, and standard hardware/software (Windows experience essential for contract role) Familiarity with VOIP telephony, NAS, and network management is desirable Experience with SME cloud storage solutions and AI tools is a plus Strong problem-solving, organisational, and communication skills Passion for technology and interest in the creative industries is highly valued Fluency in spoken and written English and eligibility to work in the UK Benefits (Permanent Role Only): 5% employer pension contribution (matching 5% employee) Life assurance, critical illness cover, and income protection Private healthcare and wellbeing expenses (after probation) Travel loans, cycle-to-work scheme 20 days holiday per year (excluding bank holidays), rising to 25 days after 3 years Flexible office hours after probation Employee-ownership trust (profit-share eligibility after 1 year) The Ideal Candidate: Resourceful, hands-on, practical, and kind - someone who thrives in a creative, collaborative environment and is committed to resolving issues efficiently while helping the team get the most out of technology.
Software Tester - Remote (UK) - Salary £30k-£35k (DOE) Our client, a respected technology-led business in the services sector, is looking for a meticulous Software Test Analyst / QA Engineer to join their growing team. This is an excellent opportunity to work across multiple digital platforms, ensuring the delivery of high-quality, reliable software products. The Role You'll be responsible for designing, executing, and maintaining test plans, test cases, and test scripts, coordinating testing efforts across various products and platforms. Working closely with developers, project managers, and clients, you'll ensure every release meets the highest standards before it goes live. Key Responsibilities Create and maintain test plans and test cases to agreed standards Execute manual and automated tests across web, desktop, and mobile applications Raise, track, and report defects using Jira Ensure 100% test execution within each sprint Contribute to daily stand-ups and sprint reviews Maintain documentation in line with ISO 9001, 22301 & 27001 standards Support regression testing and continuous improvement of QA processes Liaise with clients to provide updates and ensure satisfaction Essential Skills & Knowledge Experience testing web, desktop, and mobile software Understanding of software lifecycle and Agile methodologies Strong knowledge of testing processes and documentation Ability to write test plans and BDD Gherkin test cases Familiarity with C#, SQL, and WebAPI testing (or willingness to learn) Excellent attention to detail and customer service focus Desirable Skills Experience with automation tools such as Appium, Selenium, or Playwright Knowledge of Jira / Zephyr Scale and Postman (or similar API tools) ISTQB qualification (or working towards it) Exposure to test automation frameworks and continuous integration environments About You You're detail-oriented, methodical, and proactive - able to manage multiple projects while maintaining a calm, solution-focused approach. You communicate clearly, collaborate effectively across teams, and take pride in delivering work of the highest quality. Why Apply? Work with modern tools and methodologies in a supportive environment Gain exposure to a variety of technologies and business-critical systems Opportunities to grow technically and professionally Be part of a culture that values quality, collaboration, and innovation Apply now for immediate consideration. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
05/12/2025
Full time
Software Tester - Remote (UK) - Salary £30k-£35k (DOE) Our client, a respected technology-led business in the services sector, is looking for a meticulous Software Test Analyst / QA Engineer to join their growing team. This is an excellent opportunity to work across multiple digital platforms, ensuring the delivery of high-quality, reliable software products. The Role You'll be responsible for designing, executing, and maintaining test plans, test cases, and test scripts, coordinating testing efforts across various products and platforms. Working closely with developers, project managers, and clients, you'll ensure every release meets the highest standards before it goes live. Key Responsibilities Create and maintain test plans and test cases to agreed standards Execute manual and automated tests across web, desktop, and mobile applications Raise, track, and report defects using Jira Ensure 100% test execution within each sprint Contribute to daily stand-ups and sprint reviews Maintain documentation in line with ISO 9001, 22301 & 27001 standards Support regression testing and continuous improvement of QA processes Liaise with clients to provide updates and ensure satisfaction Essential Skills & Knowledge Experience testing web, desktop, and mobile software Understanding of software lifecycle and Agile methodologies Strong knowledge of testing processes and documentation Ability to write test plans and BDD Gherkin test cases Familiarity with C#, SQL, and WebAPI testing (or willingness to learn) Excellent attention to detail and customer service focus Desirable Skills Experience with automation tools such as Appium, Selenium, or Playwright Knowledge of Jira / Zephyr Scale and Postman (or similar API tools) ISTQB qualification (or working towards it) Exposure to test automation frameworks and continuous integration environments About You You're detail-oriented, methodical, and proactive - able to manage multiple projects while maintaining a calm, solution-focused approach. You communicate clearly, collaborate effectively across teams, and take pride in delivering work of the highest quality. Why Apply? Work with modern tools and methodologies in a supportive environment Gain exposure to a variety of technologies and business-critical systems Opportunities to grow technically and professionally Be part of a culture that values quality, collaboration, and innovation Apply now for immediate consideration. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
2nd Line IT Support Analyst £27,000 PA Salary + Bonus 40 Hours Per Week Office Based Role We are looking for a hands-on IT Support Technician to provide fast, effective hardware, software, and business system support across UK and European sites. You'll play a key role in maintaining our bespoke systems and ensuring minimal downtime for users. Key Responsibilities: Deliver 1st and 2nd line IT support for Windows, MS Office, and bespoke business systems. Diagnose and resolve hardware, software, and network issues. Configure and deploy laptops, desktops, and mobile devices. Maintain asset records and manage incidents through the ticketing system. Support IT infrastructure, telephony, and business applications. Assist with system improvements, user training, and project work. About You: GCSE-level education (or equivalent) and a full UK driving licence. Experience providing IT support for Windows environments. Strong troubleshooting, communication, and customer service skills. Knowledge of Active Directory, networking basics, and hardware repair. (Desirable) Server support, ITIL experience, or SQL skills. If you're a motivated IT professional who enjoys problem-solving and variety, we'd love to hear from you. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
05/12/2025
Full time
2nd Line IT Support Analyst £27,000 PA Salary + Bonus 40 Hours Per Week Office Based Role We are looking for a hands-on IT Support Technician to provide fast, effective hardware, software, and business system support across UK and European sites. You'll play a key role in maintaining our bespoke systems and ensuring minimal downtime for users. Key Responsibilities: Deliver 1st and 2nd line IT support for Windows, MS Office, and bespoke business systems. Diagnose and resolve hardware, software, and network issues. Configure and deploy laptops, desktops, and mobile devices. Maintain asset records and manage incidents through the ticketing system. Support IT infrastructure, telephony, and business applications. Assist with system improvements, user training, and project work. About You: GCSE-level education (or equivalent) and a full UK driving licence. Experience providing IT support for Windows environments. Strong troubleshooting, communication, and customer service skills. Knowledge of Active Directory, networking basics, and hardware repair. (Desirable) Server support, ITIL experience, or SQL skills. If you're a motivated IT professional who enjoys problem-solving and variety, we'd love to hear from you. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. You'll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems - with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line technical support via phone, email, and ticketing system. Troubleshoot and resolve issues related to Windows 10/11, Microsoft Office, printers, and basic hardware. Manage user accounts and permissions using Active Directory. Escalate complex incidents to 2nd/3rd line teams where appropriate. Maintain accurate records of all support requests in the ticketing system. Assist in setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop environments. Hands-on experience with Active Directory (user management, group policies, password resets, etc.). Familiarity with Office 365 and remote support tools. Excellent communication and customer service skills. Ability to troubleshoot technical issues methodically and patiently. MUST HAVE a UK driving license and your own car
05/12/2025
Full time
Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. You'll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems - with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line technical support via phone, email, and ticketing system. Troubleshoot and resolve issues related to Windows 10/11, Microsoft Office, printers, and basic hardware. Manage user accounts and permissions using Active Directory. Escalate complex incidents to 2nd/3rd line teams where appropriate. Maintain accurate records of all support requests in the ticketing system. Assist in setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop environments. Hands-on experience with Active Directory (user management, group policies, password resets, etc.). Familiarity with Office 365 and remote support tools. Excellent communication and customer service skills. Ability to troubleshoot technical issues methodically and patiently. MUST HAVE a UK driving license and your own car
About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role Here at Kerry, we are currently recruiting for a Systems Analyst based in Runcorn, Cheshire. Whilst the role will be mainly site based in Runcorn, there will be a 1 in 4 weekly requirement to visit our Northern UK sites including Tenbury Wells, Glasgow, Menstrie and Padiham. We are seeking an experienced self-starter who can demonstrate previous time served (ideally in a manufacturing environment), who is able to manage time and workload effectively through self-management. Key responsibilities Stakeholder Engagement Build and sustain strong, collaborative relationships with all site stakeholders. Regularly communicate project progress, address service-related issues, and provide timely updates on resolutions to ensure transparency and trust. Operational Ownership Oversee the operations of ICT site services across assigned locations, reporting directly to the ICT Site Services Team Lead. This role is based on-site and requires active management and ownership of all operational aspects. Team Collaboration Collaborate closely with the European ICT Site Services team, which operates in an agile manner, to guarantee consistent delivery of services and facilitate effective knowledge sharing across the team. End-User Device Support Deliver support for a variety of end-user devices, including but not limited to laptops, desktops, mobile phones, tablets, iPads, RF scanners, and Wyse terminals, ensuring users have the tools they need to work efficiently. Application Management Administer and provide support for applications that are used to manage end-user devices, such as Apple Business Manager and Microsoft Intune, ensuring devices are properly monitored and maintained. Service Desk Escalation Act as the second-level point of contact for complex technical issues that are escalated from the 24/7 Service Desk, ensuring issues are resolved efficiently and effectively. Remote Team Collaboration Provide on-site support for remote teams, including Networking and Intel, as needed, to facilitate the smooth operation of remote and hybrid work environments. Project and Ticket Management Manage support tickets and actively contribute to ICT projects, including device rollouts, upgrades, and system enhancements, ensuring all actions are tracked and completed within set timelines. Site Visits Conduct weekly visits to Kerry sites in the UK-initially including Runcorn, Padiham, Glasgow, and Menstrie-to deliver on-site support and maintain service continuity. The scope of the role may grow to include additional sites, such as Gainsborough, Hartlepool, and Mansfield. Networking Support Provide support for networking projects, which may occasionally require availability during weekends to meet project needs. Qualifications and skills Hold a recognised IT qualification, preferably at Diploma level. Equivalent combinations of education and experience will also be considered. Technical Skills Hardware Support Demonstrate proficiency in supporting a wide variety of hardware, including Windows desktop and laptop PCs, Wyse terminals, office and label printers, and mobile devices such as iPhones, Android smartphones, mobile scanners, and handheld terminals. Communications & Connectivity • Experience in LAN support and cabling infrastructure. • Ability to provide telephony support where necessary. • Deliver remote access solutions for third-party logistics (3PL) partners. • Support mobile connectivity tools, including mobile hotspots and 4G cards. Operating Systems Possess strong working knowledge of Windows 11, ensuring effective support and troubleshooting for end users. Software and Systems Management • Familiarity with Intune, Microsoft Endpoint Configuration Manager (MECM), CrowdStrike, and encryption technologies is advantageous. • Proficient in Microsoft Office 365 applications. • Experienced in asset management, including asset tracking, license recording, remote desktop support, patch management, and use of encryption tools. Active Directory Demonstrate a solid understanding of Active Directory, including user account management, group policies, and permission structures to ensure secure and efficient user management. Device Lifecycle Management • Skilled in preparing and deploying new PCs as well as replacing existing hardware across both Windows environments. • Capable of diagnosing and resolving complex hardware and software issues to maintain operational continuity. Out-of-Hours Support Willing to provide out-of-hours support for specific projects and site activities, subject to prior agreement with management to ensure uninterrupted service delivery. Behavioural Competencies • Ability to work independently with minimal supervision, demonstrating high self-motivation and initiative. • Effectiveness under pressure, particularly during critical site activities or when facing project deadlines. • Willingness to travel to other Kerry locations as required by business needs. • Excellent communication skills and the ability to support users at all levels within the organisation. • A valid driving license and access to a personal vehicle are essential requirements for this role. Get in touch today! In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles, and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally. Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.
04/12/2025
Full time
About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role Here at Kerry, we are currently recruiting for a Systems Analyst based in Runcorn, Cheshire. Whilst the role will be mainly site based in Runcorn, there will be a 1 in 4 weekly requirement to visit our Northern UK sites including Tenbury Wells, Glasgow, Menstrie and Padiham. We are seeking an experienced self-starter who can demonstrate previous time served (ideally in a manufacturing environment), who is able to manage time and workload effectively through self-management. Key responsibilities Stakeholder Engagement Build and sustain strong, collaborative relationships with all site stakeholders. Regularly communicate project progress, address service-related issues, and provide timely updates on resolutions to ensure transparency and trust. Operational Ownership Oversee the operations of ICT site services across assigned locations, reporting directly to the ICT Site Services Team Lead. This role is based on-site and requires active management and ownership of all operational aspects. Team Collaboration Collaborate closely with the European ICT Site Services team, which operates in an agile manner, to guarantee consistent delivery of services and facilitate effective knowledge sharing across the team. End-User Device Support Deliver support for a variety of end-user devices, including but not limited to laptops, desktops, mobile phones, tablets, iPads, RF scanners, and Wyse terminals, ensuring users have the tools they need to work efficiently. Application Management Administer and provide support for applications that are used to manage end-user devices, such as Apple Business Manager and Microsoft Intune, ensuring devices are properly monitored and maintained. Service Desk Escalation Act as the second-level point of contact for complex technical issues that are escalated from the 24/7 Service Desk, ensuring issues are resolved efficiently and effectively. Remote Team Collaboration Provide on-site support for remote teams, including Networking and Intel, as needed, to facilitate the smooth operation of remote and hybrid work environments. Project and Ticket Management Manage support tickets and actively contribute to ICT projects, including device rollouts, upgrades, and system enhancements, ensuring all actions are tracked and completed within set timelines. Site Visits Conduct weekly visits to Kerry sites in the UK-initially including Runcorn, Padiham, Glasgow, and Menstrie-to deliver on-site support and maintain service continuity. The scope of the role may grow to include additional sites, such as Gainsborough, Hartlepool, and Mansfield. Networking Support Provide support for networking projects, which may occasionally require availability during weekends to meet project needs. Qualifications and skills Hold a recognised IT qualification, preferably at Diploma level. Equivalent combinations of education and experience will also be considered. Technical Skills Hardware Support Demonstrate proficiency in supporting a wide variety of hardware, including Windows desktop and laptop PCs, Wyse terminals, office and label printers, and mobile devices such as iPhones, Android smartphones, mobile scanners, and handheld terminals. Communications & Connectivity • Experience in LAN support and cabling infrastructure. • Ability to provide telephony support where necessary. • Deliver remote access solutions for third-party logistics (3PL) partners. • Support mobile connectivity tools, including mobile hotspots and 4G cards. Operating Systems Possess strong working knowledge of Windows 11, ensuring effective support and troubleshooting for end users. Software and Systems Management • Familiarity with Intune, Microsoft Endpoint Configuration Manager (MECM), CrowdStrike, and encryption technologies is advantageous. • Proficient in Microsoft Office 365 applications. • Experienced in asset management, including asset tracking, license recording, remote desktop support, patch management, and use of encryption tools. Active Directory Demonstrate a solid understanding of Active Directory, including user account management, group policies, and permission structures to ensure secure and efficient user management. Device Lifecycle Management • Skilled in preparing and deploying new PCs as well as replacing existing hardware across both Windows environments. • Capable of diagnosing and resolving complex hardware and software issues to maintain operational continuity. Out-of-Hours Support Willing to provide out-of-hours support for specific projects and site activities, subject to prior agreement with management to ensure uninterrupted service delivery. Behavioural Competencies • Ability to work independently with minimal supervision, demonstrating high self-motivation and initiative. • Effectiveness under pressure, particularly during critical site activities or when facing project deadlines. • Willingness to travel to other Kerry locations as required by business needs. • Excellent communication skills and the ability to support users at all levels within the organisation. • A valid driving license and access to a personal vehicle are essential requirements for this role. Get in touch today! In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles, and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally. Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.
Service Desk Analyst 3-Month Contract Part-time 2-3 days £22 p/h UmbrellaJan Start Your new company Our client is seeking a Service Desk Analyst with excellent customer service skills to join their dynamic team. The Service Desk Analyst will provide services and support related to existing standard applications and infrastructure, as well as manage and fulfil requests for service. The Service Desk serves as the first point of contact for all IT-related issues and requests. Your New Role Incident Logging: Accurately logging incidents received through incoming calls. Ticket Management: Reviewing and actioning incident tickets. Ticket Administration: Maintaining up-to-date records of all incidents in accordance with our processes. Ticket Assignment: Assigning tickets to the appropriate resolver groups and suppliers What you'll need to succeed Communication Skills: The ability to communicate clearly, professionally, and effectively on the telephone, in person, and in writing. Technical Skills: Experience with Active Directory account management (account unlocks, password resets), Office 365, and troubleshooting laptops and hardware peripherals What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
04/12/2025
Contractor
Service Desk Analyst 3-Month Contract Part-time 2-3 days £22 p/h UmbrellaJan Start Your new company Our client is seeking a Service Desk Analyst with excellent customer service skills to join their dynamic team. The Service Desk Analyst will provide services and support related to existing standard applications and infrastructure, as well as manage and fulfil requests for service. The Service Desk serves as the first point of contact for all IT-related issues and requests. Your New Role Incident Logging: Accurately logging incidents received through incoming calls. Ticket Management: Reviewing and actioning incident tickets. Ticket Administration: Maintaining up-to-date records of all incidents in accordance with our processes. Ticket Assignment: Assigning tickets to the appropriate resolver groups and suppliers What you'll need to succeed Communication Skills: The ability to communicate clearly, professionally, and effectively on the telephone, in person, and in writing. Technical Skills: Experience with Active Directory account management (account unlocks, password resets), Office 365, and troubleshooting laptops and hardware peripherals What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Your new company We are working in an exclusive capacity with a leading organisation undergoing significant digital transformation and expansion. With Azure migration on the horizon and a strong focus on modernising IT services, this is an exciting time to join a forward-thinking team that values continuous improvement and professional development. Your new role As an IT Support Analyst, you will be part of a collaborative Service Desk team providing first-line technical support to users across a distributed environment. You'll handle incidents and service requests, troubleshoot issues, and aim for first-call resolution wherever possible. The role also involves asset management, software licencing, and supporting IT projects such as device refresh and provisioning. Occasional travel between sites may be required, so a driving licence is essential. What you'll need to succeed At least 2 years' experience in IT support or a similar role Strong knowledge of Microsoft operating systems and Office 365 Familiarity with ITIL v4 principles Excellent troubleshooting and customer service skills Ability to work independently and as part of a team Eligibility for BPSS and SC clearance (British passport required) A proactive, "switched-on" approach and willingness to learn Full UK driving licence Desirable: Experience with Halo Service Management tool, Microsoft Endpoint Configuration Manager (SCCM/MECM), and InTune. What you'll get in return Competitive salary starting at £32,000 with scope to progress to £35,000 Exposure to digital transformation projects and Azure migration Professional development opportunities and ITIL-aligned processes A supportive team environment with a focus on growth and improvement What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
04/12/2025
Full time
Your new company We are working in an exclusive capacity with a leading organisation undergoing significant digital transformation and expansion. With Azure migration on the horizon and a strong focus on modernising IT services, this is an exciting time to join a forward-thinking team that values continuous improvement and professional development. Your new role As an IT Support Analyst, you will be part of a collaborative Service Desk team providing first-line technical support to users across a distributed environment. You'll handle incidents and service requests, troubleshoot issues, and aim for first-call resolution wherever possible. The role also involves asset management, software licencing, and supporting IT projects such as device refresh and provisioning. Occasional travel between sites may be required, so a driving licence is essential. What you'll need to succeed At least 2 years' experience in IT support or a similar role Strong knowledge of Microsoft operating systems and Office 365 Familiarity with ITIL v4 principles Excellent troubleshooting and customer service skills Ability to work independently and as part of a team Eligibility for BPSS and SC clearance (British passport required) A proactive, "switched-on" approach and willingness to learn Full UK driving licence Desirable: Experience with Halo Service Management tool, Microsoft Endpoint Configuration Manager (SCCM/MECM), and InTune. What you'll get in return Competitive salary starting at £32,000 with scope to progress to £35,000 Exposure to digital transformation projects and Azure migration Professional development opportunities and ITIL-aligned processes A supportive team environment with a focus on growth and improvement What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
A brilliant non-profit industry-led skills body in the creative space are looking to hire a Senior Data Analyst to join them in a permanent position which can be full time or part-time as preferred. If you love turning complex datasets into clear insights, building powerful Power BI dashboards, and leading on data governance & strategy, this is your chance to make a real impact in the UK's creative industries, in helping to shape a data-driven future! Senior Data Analyst Up to £50,000 for full time, pro-rata if part time Flexible hybrid-working set up, some London office presence needed but can be flexible around this being weekly / fortnightly / monthly / quarterly as preferred We're looking for a Senior Data Analyst to lead data management, reporting, and analysis across the organisation. You'll be the go-to expert for data processes, governance, and insight - helping the organisation become truly data-driven. What you'll do as the Data Analyst: Develop and maintain Power BI dashboards and reports from multiple sources (SQL Server, Excel, Google Analytics, finance & grant systems). Write and optimise SQL queries to ensure accuracy and integrity of data. Champion best practice in data governance, security, and reporting processes. Present insights and trends to senior management and staff. What is required for the Senior Data Analyst role: Strong SQL skills and proven experience in data warehouse environments. Advanced Power BI expertise (Power Query, DAX, Desktop, Service). Exceptional mathematical skills Ability to translate complex needs into clear, engaging reports. Excellent communication skills and stakeholder engagement experience. Proactive, self-starter with strong analytical and problem-solving skills. Nice to have skills / experience for the Senior Data Analyst role: Experience with finance, grants, or learning management systems. Familiarity with Microsoft 365 apps (SharePoint, Lists, Planner, Power Automate). Knowledge of data standards and integration approaches. The package offered is a salary of up to £50,000; 25 days annual leave plus bank holidays per annum (pro-rata if part time); access to financial, physical and mental wellbeing support; access to Reward Gateway for popular retailer discounts; season ticket loan; eye care scheme; cycle to work scheme; and life assurance. Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently due to no visa sponsorship or support with relocation to the UK being available. Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, AI, Cybersecurity, Cloud, & Data. We provide high quality contract, interim and permanent IT professionals to a broad range of technology companies within the UK.
04/12/2025
Full time
A brilliant non-profit industry-led skills body in the creative space are looking to hire a Senior Data Analyst to join them in a permanent position which can be full time or part-time as preferred. If you love turning complex datasets into clear insights, building powerful Power BI dashboards, and leading on data governance & strategy, this is your chance to make a real impact in the UK's creative industries, in helping to shape a data-driven future! Senior Data Analyst Up to £50,000 for full time, pro-rata if part time Flexible hybrid-working set up, some London office presence needed but can be flexible around this being weekly / fortnightly / monthly / quarterly as preferred We're looking for a Senior Data Analyst to lead data management, reporting, and analysis across the organisation. You'll be the go-to expert for data processes, governance, and insight - helping the organisation become truly data-driven. What you'll do as the Data Analyst: Develop and maintain Power BI dashboards and reports from multiple sources (SQL Server, Excel, Google Analytics, finance & grant systems). Write and optimise SQL queries to ensure accuracy and integrity of data. Champion best practice in data governance, security, and reporting processes. Present insights and trends to senior management and staff. What is required for the Senior Data Analyst role: Strong SQL skills and proven experience in data warehouse environments. Advanced Power BI expertise (Power Query, DAX, Desktop, Service). Exceptional mathematical skills Ability to translate complex needs into clear, engaging reports. Excellent communication skills and stakeholder engagement experience. Proactive, self-starter with strong analytical and problem-solving skills. Nice to have skills / experience for the Senior Data Analyst role: Experience with finance, grants, or learning management systems. Familiarity with Microsoft 365 apps (SharePoint, Lists, Planner, Power Automate). Knowledge of data standards and integration approaches. The package offered is a salary of up to £50,000; 25 days annual leave plus bank holidays per annum (pro-rata if part time); access to financial, physical and mental wellbeing support; access to Reward Gateway for popular retailer discounts; season ticket loan; eye care scheme; cycle to work scheme; and life assurance. Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently due to no visa sponsorship or support with relocation to the UK being available. Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, AI, Cybersecurity, Cloud, & Data. We provide high quality contract, interim and permanent IT professionals to a broad range of technology companies within the UK.
Our client is a growing UK group who seek to to hire a Senior Analytics, Automation & BI Expert, the business is entering an exciting phase of growth over the next few years and is seeking a Senior BI/ Data Analyst to engage and influence stakeholders and deliver data solutions. This role will work closely with the group BI team of Data Engineers and be the conduit for the UK business to develop better BI tools and analysis. • Assist with defining and executing the UK strategy for Analytics, Automation & AI in line with business priorities • Act as a main point of contact for business stakeholders on analytical & AI requirements. • Champion adoption of self-service analytics and promote data-driven decision-making across the organisation • Oversee all analytical activities within assigned domains and ensure alignment with business needs. • Design and deliver dashboards, process automation, and AI-powered solutions that improve business efficiency and insight. • Providing expertise with Microsoft solutions and mentor team members will be part of your role. • Design, develop, and implement data models and data products with a focus on state-of-the-art architecture design. • Ensure the quality and performance of data & analytics solutions by utilising your expertise and testing, validating, and approving developments done by other team members (internals and externals).Act as a technical lead or project manager, overseeing the implementation of data & analytics solutions and ensuring successful project delivery. • Support IT Helpdesk to manage Automation, Data & Analytics related incidents and requests, ensuring all calls are dealt with within the agreed SLA. A salary of £60,000-£75,000 DOE plus £6k car allowance, 10% bonus and benefits.
04/12/2025
Full time
Our client is a growing UK group who seek to to hire a Senior Analytics, Automation & BI Expert, the business is entering an exciting phase of growth over the next few years and is seeking a Senior BI/ Data Analyst to engage and influence stakeholders and deliver data solutions. This role will work closely with the group BI team of Data Engineers and be the conduit for the UK business to develop better BI tools and analysis. • Assist with defining and executing the UK strategy for Analytics, Automation & AI in line with business priorities • Act as a main point of contact for business stakeholders on analytical & AI requirements. • Champion adoption of self-service analytics and promote data-driven decision-making across the organisation • Oversee all analytical activities within assigned domains and ensure alignment with business needs. • Design and deliver dashboards, process automation, and AI-powered solutions that improve business efficiency and insight. • Providing expertise with Microsoft solutions and mentor team members will be part of your role. • Design, develop, and implement data models and data products with a focus on state-of-the-art architecture design. • Ensure the quality and performance of data & analytics solutions by utilising your expertise and testing, validating, and approving developments done by other team members (internals and externals).Act as a technical lead or project manager, overseeing the implementation of data & analytics solutions and ensuring successful project delivery. • Support IT Helpdesk to manage Automation, Data & Analytics related incidents and requests, ensuring all calls are dealt with within the agreed SLA. A salary of £60,000-£75,000 DOE plus £6k car allowance, 10% bonus and benefits.
Harnham - Data & Analytics Recruitment
Leicester, Leicestershire
POWER BI DEVELOPER Up to £50,000 Leicester (Hybrid) Finance Team THE COMPANY A leading UK organisation investing heavily in modern analytics and building gold standard data infrastructure. Operating at scale with sophisticated finance operations, moving toward self-service reporting and exploring AI/data science initiatives. THE ROLE Join the finance team as Power BI Developer, building interactive dashboards for stakeholders across accounts payable, cash accounting, commercial services, and operations. Bridge between technical capabilities and business needs, gathering requirements and creating visual analytics. The team is adopting modern medallion architecture and exploring data science/AI, offering growth opportunities. WHAT YOU'LL DO Work directly with finance teams to understand reporting needs Build interactive, self-service Power BI dashboards Design robust data models and write complex DAX measures Drive adoption of self-service analytics (currently 60-70% of team handles queries) Contribute to gold standard medallion architecture implementation Collaborate with SQL engineers and analytics team WHAT YOU'LL BRING Essential: 1+ years hands-on Power BI experience Strong DAX skills (measures, calculated columns, complex calculations) SQL knowledge for querying and data structures ETL experience and data pipeline understanding Excellent communication and stakeholder engagement skills Requirements gathering with non-technical stakeholders Data storytelling ability Self-starter with proactive approach Strong interpersonal skills Desirable: PL-300 certification or equivalent Finance or retail experience Self-service analytics background Modern data architecture knowledge Mathematics or quantitative degree TECH STACK Power BI Desktop & Service, DAX, SQL, ETL tools, modern data architecture (medallion architecture) THE IDEAL CANDIDATE You're a communicator who loves working with business stakeholders. You're comfortable being the face of analytics to finance teams, translating requirements into Power BI solutions people use. You bring energy and ideas, technically strong but pragmatic. You're excited about the team's evolution toward new architectures and AI/ML. WORKING ARRANGEMENT Location: Leicester Initial 3 months: 5 days/week onsite for training Ongoing: 3 days/week office, 2 days remote WHAT'S ON OFFER Salary: Up to £50,000 Comprehensive benefits Career progression as analytics grows Exposure to modern data architecture and AI/data science Direct business impact Collaborative, innovative team INTERVIEW PROCESS Initial conversation (30-45 minutes) Technical assessment (onsite, 3 hours) - 2-hour Power BI dashboard build Competency interview Possible final discussion Timeline: 2-3 weeks HOW TO APPLY Send CV to Mohammed Buhariwala at Harnham: +
04/12/2025
Full time
POWER BI DEVELOPER Up to £50,000 Leicester (Hybrid) Finance Team THE COMPANY A leading UK organisation investing heavily in modern analytics and building gold standard data infrastructure. Operating at scale with sophisticated finance operations, moving toward self-service reporting and exploring AI/data science initiatives. THE ROLE Join the finance team as Power BI Developer, building interactive dashboards for stakeholders across accounts payable, cash accounting, commercial services, and operations. Bridge between technical capabilities and business needs, gathering requirements and creating visual analytics. The team is adopting modern medallion architecture and exploring data science/AI, offering growth opportunities. WHAT YOU'LL DO Work directly with finance teams to understand reporting needs Build interactive, self-service Power BI dashboards Design robust data models and write complex DAX measures Drive adoption of self-service analytics (currently 60-70% of team handles queries) Contribute to gold standard medallion architecture implementation Collaborate with SQL engineers and analytics team WHAT YOU'LL BRING Essential: 1+ years hands-on Power BI experience Strong DAX skills (measures, calculated columns, complex calculations) SQL knowledge for querying and data structures ETL experience and data pipeline understanding Excellent communication and stakeholder engagement skills Requirements gathering with non-technical stakeholders Data storytelling ability Self-starter with proactive approach Strong interpersonal skills Desirable: PL-300 certification or equivalent Finance or retail experience Self-service analytics background Modern data architecture knowledge Mathematics or quantitative degree TECH STACK Power BI Desktop & Service, DAX, SQL, ETL tools, modern data architecture (medallion architecture) THE IDEAL CANDIDATE You're a communicator who loves working with business stakeholders. You're comfortable being the face of analytics to finance teams, translating requirements into Power BI solutions people use. You bring energy and ideas, technically strong but pragmatic. You're excited about the team's evolution toward new architectures and AI/ML. WORKING ARRANGEMENT Location: Leicester Initial 3 months: 5 days/week onsite for training Ongoing: 3 days/week office, 2 days remote WHAT'S ON OFFER Salary: Up to £50,000 Comprehensive benefits Career progression as analytics grows Exposure to modern data architecture and AI/data science Direct business impact Collaborative, innovative team INTERVIEW PROCESS Initial conversation (30-45 minutes) Technical assessment (onsite, 3 hours) - 2-hour Power BI dashboard build Competency interview Possible final discussion Timeline: 2-3 weeks HOW TO APPLY Send CV to Mohammed Buhariwala at Harnham: +
Operations Analyst Annual Salary of £41,000-£45,000 Permanent, Full-time Watford Operations Analyst required to join a dynamic team within a leading national organisation. This role is ideal for a technically driven professional who enjoys being challenged, thrives in an evolving environment, and is motivated by continuous improvement and repeated success. In this role, you will support a large and diverse user base across hundreds of UK sites, working with the latest cloud and on-premises technologies. You will be heavily involved in maintaining core infrastructure, improving operational processes, and contributing to the organisation's long-term technology roadmap. Key responsibilities of the Operations Analyst Deliver day-to-day operational support for cloud-hosted and on-premises server environments and networks Work closely with Application Support colleagues to diagnose and resolve service issues Maintain and enhance infrastructure to ensure secure, stable, and highly available services for approximately 6,500 users across 300 locations Contribute to lifecycle management and continuous improvement initiatives Support the planning, testing, and rollout of infrastructure changes and upgrades Build strong working relationships with internal teams and external partners Uphold cybersecurity best practice and support efforts to retain security accreditations Required skills and experience of the Operations Analyst Broad experience as a Microsoft-focused Cloud Engineer or Operations Analyst Strong knowledge of Azure services, including IaaS, PaaS, ASR, and M365 (Exchange Online, Teams, OneDrive) Understanding of Azure networking components: private endpoints, Azure Firewall, VPNs, IP Groups Experience working with Windows Server, Windows Desktop, and Linux environments Windows Server, Active Directory, Hyper-V PowerShell for automation and scripting. Experience with monitoring tools, Log Analytics, Sentinel and alerting platforms Familiarity with Logic Apps, API Management, and Azure Application Proxy Strong knowledge of LAN/WAN technologies including switching, routing, firewalls, MPLS, VRF, SD-WAN and DNS/DHCP services This role offers the chance to work with modern cloud technologies, contribute to meaningful infrastructure improvements, and develop your skills within a supportive team environment. If you believe you have the necessary skills, ambition and experience for the Operations Analyst role, please apply now, or contact Kyle Fitzgerald at Sellick Partnership. With the department workload increasing due to the success of the organisation, the client is looking for a relatively quick appointment. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
04/12/2025
Full time
Operations Analyst Annual Salary of £41,000-£45,000 Permanent, Full-time Watford Operations Analyst required to join a dynamic team within a leading national organisation. This role is ideal for a technically driven professional who enjoys being challenged, thrives in an evolving environment, and is motivated by continuous improvement and repeated success. In this role, you will support a large and diverse user base across hundreds of UK sites, working with the latest cloud and on-premises technologies. You will be heavily involved in maintaining core infrastructure, improving operational processes, and contributing to the organisation's long-term technology roadmap. Key responsibilities of the Operations Analyst Deliver day-to-day operational support for cloud-hosted and on-premises server environments and networks Work closely with Application Support colleagues to diagnose and resolve service issues Maintain and enhance infrastructure to ensure secure, stable, and highly available services for approximately 6,500 users across 300 locations Contribute to lifecycle management and continuous improvement initiatives Support the planning, testing, and rollout of infrastructure changes and upgrades Build strong working relationships with internal teams and external partners Uphold cybersecurity best practice and support efforts to retain security accreditations Required skills and experience of the Operations Analyst Broad experience as a Microsoft-focused Cloud Engineer or Operations Analyst Strong knowledge of Azure services, including IaaS, PaaS, ASR, and M365 (Exchange Online, Teams, OneDrive) Understanding of Azure networking components: private endpoints, Azure Firewall, VPNs, IP Groups Experience working with Windows Server, Windows Desktop, and Linux environments Windows Server, Active Directory, Hyper-V PowerShell for automation and scripting. Experience with monitoring tools, Log Analytics, Sentinel and alerting platforms Familiarity with Logic Apps, API Management, and Azure Application Proxy Strong knowledge of LAN/WAN technologies including switching, routing, firewalls, MPLS, VRF, SD-WAN and DNS/DHCP services This role offers the chance to work with modern cloud technologies, contribute to meaningful infrastructure improvements, and develop your skills within a supportive team environment. If you believe you have the necessary skills, ambition and experience for the Operations Analyst role, please apply now, or contact Kyle Fitzgerald at Sellick Partnership. With the department workload increasing due to the success of the organisation, the client is looking for a relatively quick appointment. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
