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Digital Transformation - Success Manager
Teleperformance City, Newcastle Upon Tyne
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Digital Transformation - Success Manager
Teleperformance City, Belfast
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Digital Transformation - Success Manager
Teleperformance City, Liverpool
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Digital Transformation - Success Manager
Teleperformance City, Glasgow
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Digital Transformation - Success Manager
Teleperformance City, Manchester
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Digital Transformation - Success Manager
Teleperformance City, Cardiff
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Digital Transformation - Success Manager
Teleperformance City, Birmingham
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Digital Transformation - Success Manager
Teleperformance City, Leeds
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Digital Transformation - Success Manager
Teleperformance
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Digital Transformation - Success Manager
Teleperformance
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Digital Transformation - Success Manager
Teleperformance Kilkeel, County Down
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Digital Transformation - Success Manager
Teleperformance Gateshead, Tyne And Wear
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
18/04/2026
Full time
Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: Define and execute the digital transformation roadmap for contact center operations. Align transformation initiatives with organizational objectives and client priorities. Champion TP Digital products and promote adoption across regions. Governance & Performance Management: Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported, and sustained over time. Innovation & Digital Solutions: Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams. Be a subject matter expert in TP digital tools and products and their implementation requirements Foster a culture of innovation and continuous improvement across all delivery centres. Apply Lean Six Sigma methodologies to optimize processes and reduce waste. Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: Enhance customer experience outcomes through process redesign and technology enablement. Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: Collaborate with local and regional leadership to ensure alignment on priorities and execution. Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: 4+ years of experience in contact centre operational management. Experience in transformation, automation and process optimisation. Experience in tracking against KPIs and stakeholder engagement at all levels. Experience in defining projects requirements, planning and execution. T echnical Skills: Understanding in Lean Six Sigma and continuous improvement methodologies an advantage Knowledge of digital tools, automation platforms and analytics. Ability to design and track KPIs for transformation and operational efficiency. Knowledge of contact centre technologies and best practices. Core Competencies: Planning and execution of plans in order to embed transformation initiatives. Strong analytical and problem-solving skills. Excellent communication and influencing skills across cultures and geographies. Innovation mindset with a focus on measurable outcomes. Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation Successfully deliver prioritised transformation initiatives. Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience Enhance customer experience outcomes through innovation and process redesign. Improve service delivery consistency across locations. Governance & Value Adhere to and maintain governance frameworks and regular performance reviews. Demonstrate clear business value from transformation initiatives. Continuous Improvement Foster a culture of innovation and continuous improvement. Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.
Hays Specialist Recruitment Limited
SAP S/4HANA Basis Consultant - SC Cleared
Hays Specialist Recruitment Limited
SAP S/4HANA Basis Consultant - SC ClearedLocation: Remote with travel to London (2 days per week) Rate: £500-£600 per day - rolling contract Contract Type: Inside IR35 Security Clearance - ImportantThis role requires UK SC clearance (5 years UK residency required) Active SC clearance is strongly preferred Candidates must, as a minimum, be SC eligible and willing to undergo vetting The Role We are seeking an experienced SAP S/4HANA Basis Consultant to join a large-scale, enterprise SAP transformation programme within a highly regulated environment. This is a hands-on, operational role focused on stability, resilience, security, and performance of a complex SAP S 4HANA landscape. You will play a key role in the administration, configuration, and ongoing operation of SAP systems , working closely with infrastructure, security, and application teams to ensure the platform meets strict technical and governance standards. Key Responsibilities Administer and support SAP S 4HANA systems, including system builds, configuration, and day-to-day Basis operations Manage SAP landscapes across development, quality, and production environments Own transport management, kernel upgrades, support package implementation, and performance tuning activities Use SAP Solution Manager to support IT Service Management, Change Request Management (ChaRM), and Focused Build Support a DevOps-driven SAP delivery model, working with tools such as GitLab, BitBucket, and Puppet Coordinate system refreshes, system copies, and client administration activities Work closely with infrastructure, security, and application teams to ensure platform resilience and compliance Support audit, assurance, and compliance activities across the programme lifecycle Contribute to the definition and continuous improvement of the SAP technical operations framework Essential Skills and Experience Proven experience working as an SAP Basis Consultant in SAP S 4HANA environments Strong knowledge of: SAP system administration Transport management Performance optimisation and monitoring Hands-on experience with SAP Solution Manager, including: ITSM ChaRM Focused Build Experience working within Enterobacteriales or complex SAP programmes Comfortable operating in DevOps and CI CD environments, collaborating with automation and pipeline tooling Strong communication and collaboration skills, able to work across multiple technical teams Desirable Experience Experience running SAP on cloud infrastructure, particularly AWS Familiarity with ITIL-aligned change and service management processes Experience working in highly regulated environments, such as government or financial services Why This Role This is an excellent opportunity for a seasoned SAP Basis Consultant to work on a high-profile SAP S 4HANA transformation, using modern delivery practices and tools, within a well-governed and security-focused environment. If you're looking for a role where technical depth, operational excellence, and platform stability genuinely matter, this is a strong long-term assignment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
18/04/2026
Contractor
SAP S/4HANA Basis Consultant - SC ClearedLocation: Remote with travel to London (2 days per week) Rate: £500-£600 per day - rolling contract Contract Type: Inside IR35 Security Clearance - ImportantThis role requires UK SC clearance (5 years UK residency required) Active SC clearance is strongly preferred Candidates must, as a minimum, be SC eligible and willing to undergo vetting The Role We are seeking an experienced SAP S/4HANA Basis Consultant to join a large-scale, enterprise SAP transformation programme within a highly regulated environment. This is a hands-on, operational role focused on stability, resilience, security, and performance of a complex SAP S 4HANA landscape. You will play a key role in the administration, configuration, and ongoing operation of SAP systems , working closely with infrastructure, security, and application teams to ensure the platform meets strict technical and governance standards. Key Responsibilities Administer and support SAP S 4HANA systems, including system builds, configuration, and day-to-day Basis operations Manage SAP landscapes across development, quality, and production environments Own transport management, kernel upgrades, support package implementation, and performance tuning activities Use SAP Solution Manager to support IT Service Management, Change Request Management (ChaRM), and Focused Build Support a DevOps-driven SAP delivery model, working with tools such as GitLab, BitBucket, and Puppet Coordinate system refreshes, system copies, and client administration activities Work closely with infrastructure, security, and application teams to ensure platform resilience and compliance Support audit, assurance, and compliance activities across the programme lifecycle Contribute to the definition and continuous improvement of the SAP technical operations framework Essential Skills and Experience Proven experience working as an SAP Basis Consultant in SAP S 4HANA environments Strong knowledge of: SAP system administration Transport management Performance optimisation and monitoring Hands-on experience with SAP Solution Manager, including: ITSM ChaRM Focused Build Experience working within Enterobacteriales or complex SAP programmes Comfortable operating in DevOps and CI CD environments, collaborating with automation and pipeline tooling Strong communication and collaboration skills, able to work across multiple technical teams Desirable Experience Experience running SAP on cloud infrastructure, particularly AWS Familiarity with ITIL-aligned change and service management processes Experience working in highly regulated environments, such as government or financial services Why This Role This is an excellent opportunity for a seasoned SAP Basis Consultant to work on a high-profile SAP S 4HANA transformation, using modern delivery practices and tools, within a well-governed and security-focused environment. If you're looking for a role where technical depth, operational excellence, and platform stability genuinely matter, this is a strong long-term assignment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Saint-Gobain
Automation Engineer
Saint-Gobain
Are you an experienced Automation Engineer with a thirst for travel, looking for an amazing opportunity to be integral in the growth of our business by being responsible for the programming, testing and commissioning of our controls systems in our newly acquired or newly built sites around the world? At Saint-Gobain we are looking for an Automation Engineer to work in our Technical Production team, helping to deliver multi-million-pound projects across the globe. You'll be working as part of a small team based out of our East Leake headquarters and will be working on projects abroad for an average of half the year. Some of our recent project locations include France, Spain, Canada and the USA, therefore this role is truly the perfect way to combine your passions of travel and engineering! The Automation Engineer will specifically lead the safe implementation of capital projects for the thermal processes in our plants including programming, testing and commissioning on multi-million-pound projects globally. The Automation Engineer will be a crucial part of a technically minded world class engineering team and will be responsible for the management of their own exciting portfolio of projects, liaising with several key departments and key stakeholders cross-functionally. This is a challenging role where there will be international travel to oversee the various stages, handover of finalised projects and ongoing technical mentoring. It's a fantastic opportunity to make your mark on some of our upcoming best in class manufacturing facility projects in a vital cog in the Saint Gobain business model. Saint-Gobain designs, manufactures and distributes materials and services for the construction and industrial markets. These solutions are found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and sustainability while meeting the challenges of the decarbonization of the world of construction and industry, the preservation of resources and rapid urbanisation. To be successful in your application you'll need to live within a commutable distance from our East Leake office but be flexible to travel globally. In return for your expertise and flexibility we're offering a competitive salary plus bonus, pension and many other benefits too, including healthcare options. You'll also get an allowance for your time abroad. What we're looking for: Ideally degree educated in Controls, Electrical Engineering or a comparable discipline Project management experience, dealing with capex investments Previous experience in programming, installation and testing of new PLC controls systems (Siemens/Rockwell) Proven experience in Process Automation, ideally relating to thermal processes in a manufacturing environment Experience with CI and WCM methodologies A collaborative style of work with the ability to liaise with stakeholders, suppliers and wider teams Presentation and communication skills, you'll be delivering training to our local teams What you'll be doing: Support Project Managers on major projects undertaken by GMT worldwide or existing operations to deliver installations on time and to budget Delivery of solutions for the best performance at lowest cost giving due regard to safety, operability, maintainability etc. Ensure efficient handover of projects ensuring full documentation, training, support and then provide support to operating plants on our global projects Scope and develop initial designs and layouts for capital projects, and then expand them into detailed plans and drawings providing feasibility studies, specifications and budget estimates for capital schemes right to commissioning of new equipment and processes Is Saint-Gobain an inclusive employer? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
18/04/2026
Full time
Are you an experienced Automation Engineer with a thirst for travel, looking for an amazing opportunity to be integral in the growth of our business by being responsible for the programming, testing and commissioning of our controls systems in our newly acquired or newly built sites around the world? At Saint-Gobain we are looking for an Automation Engineer to work in our Technical Production team, helping to deliver multi-million-pound projects across the globe. You'll be working as part of a small team based out of our East Leake headquarters and will be working on projects abroad for an average of half the year. Some of our recent project locations include France, Spain, Canada and the USA, therefore this role is truly the perfect way to combine your passions of travel and engineering! The Automation Engineer will specifically lead the safe implementation of capital projects for the thermal processes in our plants including programming, testing and commissioning on multi-million-pound projects globally. The Automation Engineer will be a crucial part of a technically minded world class engineering team and will be responsible for the management of their own exciting portfolio of projects, liaising with several key departments and key stakeholders cross-functionally. This is a challenging role where there will be international travel to oversee the various stages, handover of finalised projects and ongoing technical mentoring. It's a fantastic opportunity to make your mark on some of our upcoming best in class manufacturing facility projects in a vital cog in the Saint Gobain business model. Saint-Gobain designs, manufactures and distributes materials and services for the construction and industrial markets. These solutions are found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and sustainability while meeting the challenges of the decarbonization of the world of construction and industry, the preservation of resources and rapid urbanisation. To be successful in your application you'll need to live within a commutable distance from our East Leake office but be flexible to travel globally. In return for your expertise and flexibility we're offering a competitive salary plus bonus, pension and many other benefits too, including healthcare options. You'll also get an allowance for your time abroad. What we're looking for: Ideally degree educated in Controls, Electrical Engineering or a comparable discipline Project management experience, dealing with capex investments Previous experience in programming, installation and testing of new PLC controls systems (Siemens/Rockwell) Proven experience in Process Automation, ideally relating to thermal processes in a manufacturing environment Experience with CI and WCM methodologies A collaborative style of work with the ability to liaise with stakeholders, suppliers and wider teams Presentation and communication skills, you'll be delivering training to our local teams What you'll be doing: Support Project Managers on major projects undertaken by GMT worldwide or existing operations to deliver installations on time and to budget Delivery of solutions for the best performance at lowest cost giving due regard to safety, operability, maintainability etc. Ensure efficient handover of projects ensuring full documentation, training, support and then provide support to operating plants on our global projects Scope and develop initial designs and layouts for capital projects, and then expand them into detailed plans and drawings providing feasibility studies, specifications and budget estimates for capital schemes right to commissioning of new equipment and processes Is Saint-Gobain an inclusive employer? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
HR GO Recruitment
Business Development Manager
HR GO Recruitment
Business Development Manager - Forklift Trucks Are you an experienced sales professional with a proven track record selling material handling equipment (MHE)? We're looking for a results-driven Business Development Manager to manage and grow a defined territory, building strong customer relationships and driving new business across industrial, warehousing and logistics sectors. Key responsibilities Develop and execute territory sales plans to achieve and exceed revenue targets. Identify, qualify and win new business opportunities for MHE (forklifts, lift trucks, pallet trucks, racking, etc.). Manage and grow relationships with key accounts, distributors and end users. Deliver product demonstrations, prepare and present commercial proposals, negotiate terms and close deals. Provide technical and commercial advice to customers and coordinate with service, parts and operations teams to ensure successful delivery and after-sales support. Track sales activity and pipeline using CRM; report regularly on forecasts and performance. Represent the company at industry events, site visits and tender meetings as required. What we're looking for Demonstrable experience of selling Forklift/MHE equipment and a strong understanding of the MHE market. A consistent track record of meeting or exceeding sales targets in a B2B environment. Excellent relationship-building and negotiation skills; comfortable presenting to senior stakeholders. Technical aptitude to understand product specifications and match solutions to customer needs. Self-motivated, organised and able to manage a territory independently; prepared to travel regularly within the region. Full UK driving licence required. Interested? If you meet the criteria and are ready to start, click to apply today and a member of our team will be in touch!
17/04/2026
Full time
Business Development Manager - Forklift Trucks Are you an experienced sales professional with a proven track record selling material handling equipment (MHE)? We're looking for a results-driven Business Development Manager to manage and grow a defined territory, building strong customer relationships and driving new business across industrial, warehousing and logistics sectors. Key responsibilities Develop and execute territory sales plans to achieve and exceed revenue targets. Identify, qualify and win new business opportunities for MHE (forklifts, lift trucks, pallet trucks, racking, etc.). Manage and grow relationships with key accounts, distributors and end users. Deliver product demonstrations, prepare and present commercial proposals, negotiate terms and close deals. Provide technical and commercial advice to customers and coordinate with service, parts and operations teams to ensure successful delivery and after-sales support. Track sales activity and pipeline using CRM; report regularly on forecasts and performance. Represent the company at industry events, site visits and tender meetings as required. What we're looking for Demonstrable experience of selling Forklift/MHE equipment and a strong understanding of the MHE market. A consistent track record of meeting or exceeding sales targets in a B2B environment. Excellent relationship-building and negotiation skills; comfortable presenting to senior stakeholders. Technical aptitude to understand product specifications and match solutions to customer needs. Self-motivated, organised and able to manage a territory independently; prepared to travel regularly within the region. Full UK driving licence required. Interested? If you meet the criteria and are ready to start, click to apply today and a member of our team will be in touch!
KAG Recruitment Consultancy
IT Sales Specialist
KAG Recruitment Consultancy
K.A.G. Recruitment is delighted to be partnering exclusively with one of the UK's leading suppliers of IT solutions, providing high-quality IT Support, Services, and Solutions to Educational, Public, and Private Sector organisations. This is an exciting opportunity to join a growing and forward-thinking business based in Stafford to play a key part of their continued expansion. Role: IT Sales Specialist Salary: £35,000 + competitive KPI bonus and package Location: Stafford Hours of Work: 37.5 hours per week Purpose of the Role As the IT Sales Specialist, you will be responsible for developing and expanding relationships with key channel partners, including resellers, system integrators, MSPs, and other technology partners, with a focus on IT Recycling. You will play a key role in driving revenue growth and increasing market share by proactively engaging potential customers, generating new business opportunities, and closing sales. This position requires a commercially minded individual with strong relationship-building skills, a proactive approach, and a passion for delivering results. Key Responsibilities Sell IT recycling services Promote products and services to generate and secure appointments Build and develop relationships with new customers, identifying opportunities for additional sales Encourage customer engagement with the Stone360 app Gather and accurately record customer information and requirements for the Partner Manager Qualify customer needs ahead of meetings Maintain accurate records of activity on the CRM system Work collaboratively with IT Recycling Operations before and after collections Handle customer queries and complaints promptly, ensuring correct escalation where required Contribute ideas and support continuous improvement within the team Follow internal management systems and safety procedures You will bring proven sales experience with a strong track record of achieving financial targets, alongside the ability to plan and manage an effective schedule of meetings. Experience in generating new business through proactive prospecting is essential. You will also demonstrate strong geographical knowledge of the UK, a flexible and positive "can-do" attitude, and excellent communication skills. Ideally, you will have experience in IT sales or IT asset disposal although this is not essential, with an understanding of equipment resale value. Knowledge of ADISA accreditations, services, and reporting is highly advantageous, along with experience working across private, public, or education sectors.
17/04/2026
Full time
K.A.G. Recruitment is delighted to be partnering exclusively with one of the UK's leading suppliers of IT solutions, providing high-quality IT Support, Services, and Solutions to Educational, Public, and Private Sector organisations. This is an exciting opportunity to join a growing and forward-thinking business based in Stafford to play a key part of their continued expansion. Role: IT Sales Specialist Salary: £35,000 + competitive KPI bonus and package Location: Stafford Hours of Work: 37.5 hours per week Purpose of the Role As the IT Sales Specialist, you will be responsible for developing and expanding relationships with key channel partners, including resellers, system integrators, MSPs, and other technology partners, with a focus on IT Recycling. You will play a key role in driving revenue growth and increasing market share by proactively engaging potential customers, generating new business opportunities, and closing sales. This position requires a commercially minded individual with strong relationship-building skills, a proactive approach, and a passion for delivering results. Key Responsibilities Sell IT recycling services Promote products and services to generate and secure appointments Build and develop relationships with new customers, identifying opportunities for additional sales Encourage customer engagement with the Stone360 app Gather and accurately record customer information and requirements for the Partner Manager Qualify customer needs ahead of meetings Maintain accurate records of activity on the CRM system Work collaboratively with IT Recycling Operations before and after collections Handle customer queries and complaints promptly, ensuring correct escalation where required Contribute ideas and support continuous improvement within the team Follow internal management systems and safety procedures You will bring proven sales experience with a strong track record of achieving financial targets, alongside the ability to plan and manage an effective schedule of meetings. Experience in generating new business through proactive prospecting is essential. You will also demonstrate strong geographical knowledge of the UK, a flexible and positive "can-do" attitude, and excellent communication skills. Ideally, you will have experience in IT sales or IT asset disposal although this is not essential, with an understanding of equipment resale value. Knowledge of ADISA accreditations, services, and reporting is highly advantageous, along with experience working across private, public, or education sectors.
BAE Systems
Principal Systems Engineer
BAE Systems Guildford, Surrey
Job Title: Principal Systems Engineer Location: Frimley, Hybrid, 3 days on site weekly We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will provide technical ownership of CCS design, supporting the Engineering Manager in delivering in-service programmes and leading key design decisions . You will oversee project scope, manage design changes and work closely with stakeholders and suppliers to identify and address risks early. You will lead programme-level design reviews, coordinate stakeholders and manage design baselines while ensuring design governance is maintained and Certificates of Design are produced where required. You will also review and influence technical requirements and architecture to support effective system integration across sub-systems and specialist areas, while providing subject matter expertise in the integration, validation and verification of systems. Core duties: You'll have extensive experience in network or software engineering, ideally with a background in operations You'll have the ability to take the lead on technical matters and provide expert guidance You'll have Chartered Engineer status or be working towards it You'll have familiarity with DOORS and prior hands-on experience using it You'll have proven experience in change management processes The In-Service Programme team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive. We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date : 1st May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible. KI1
17/04/2026
Full time
Job Title: Principal Systems Engineer Location: Frimley, Hybrid, 3 days on site weekly We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will provide technical ownership of CCS design, supporting the Engineering Manager in delivering in-service programmes and leading key design decisions . You will oversee project scope, manage design changes and work closely with stakeholders and suppliers to identify and address risks early. You will lead programme-level design reviews, coordinate stakeholders and manage design baselines while ensuring design governance is maintained and Certificates of Design are produced where required. You will also review and influence technical requirements and architecture to support effective system integration across sub-systems and specialist areas, while providing subject matter expertise in the integration, validation and verification of systems. Core duties: You'll have extensive experience in network or software engineering, ideally with a background in operations You'll have the ability to take the lead on technical matters and provide expert guidance You'll have Chartered Engineer status or be working towards it You'll have familiarity with DOORS and prior hands-on experience using it You'll have proven experience in change management processes The In-Service Programme team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive. We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date : 1st May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible. KI1
BAE Systems
Principal Systems Engineer
BAE Systems Frimley, Surrey
Job Title: Principal Systems Engineer Location: Frimley, Hybrid, 3 days on site weekly We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will provide technical ownership of CCS design, supporting the Engineering Manager in delivering in-service programmes and leading key design decisions . You will oversee project scope, manage design changes and work closely with stakeholders and suppliers to identify and address risks early. You will lead programme-level design reviews, coordinate stakeholders and manage design baselines while ensuring design governance is maintained and Certificates of Design are produced where required. You will also review and influence technical requirements and architecture to support effective system integration across sub-systems and specialist areas, while providing subject matter expertise in the integration, validation and verification of systems. Core duties: You'll have extensive experience in network or software engineering, ideally with a background in operations You'll have the ability to take the lead on technical matters and provide expert guidance You'll have Chartered Engineer status or be working towards it You'll have familiarity with DOORS and prior hands-on experience using it You'll have proven experience in change management processes The In-Service Programme team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive. We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date : 1st May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible. KI1
17/04/2026
Full time
Job Title: Principal Systems Engineer Location: Frimley, Hybrid, 3 days on site weekly We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will provide technical ownership of CCS design, supporting the Engineering Manager in delivering in-service programmes and leading key design decisions . You will oversee project scope, manage design changes and work closely with stakeholders and suppliers to identify and address risks early. You will lead programme-level design reviews, coordinate stakeholders and manage design baselines while ensuring design governance is maintained and Certificates of Design are produced where required. You will also review and influence technical requirements and architecture to support effective system integration across sub-systems and specialist areas, while providing subject matter expertise in the integration, validation and verification of systems. Core duties: You'll have extensive experience in network or software engineering, ideally with a background in operations You'll have the ability to take the lead on technical matters and provide expert guidance You'll have Chartered Engineer status or be working towards it You'll have familiarity with DOORS and prior hands-on experience using it You'll have proven experience in change management processes The In-Service Programme team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive. We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date : 1st May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible. KI1
BAE Systems
Principal Systems Engineer
BAE Systems Hook, Hampshire
Job Title: Principal Systems Engineer Location: Frimley, Hybrid, 3 days on site weekly We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will provide technical ownership of CCS design, supporting the Engineering Manager in delivering in-service programmes and leading key design decisions . You will oversee project scope, manage design changes and work closely with stakeholders and suppliers to identify and address risks early. You will lead programme-level design reviews, coordinate stakeholders and manage design baselines while ensuring design governance is maintained and Certificates of Design are produced where required. You will also review and influence technical requirements and architecture to support effective system integration across sub-systems and specialist areas, while providing subject matter expertise in the integration, validation and verification of systems. Core duties: You'll have extensive experience in network or software engineering, ideally with a background in operations You'll have the ability to take the lead on technical matters and provide expert guidance You'll have Chartered Engineer status or be working towards it You'll have familiarity with DOORS and prior hands-on experience using it You'll have proven experience in change management processes The In-Service Programme team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive. We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date : 1st May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible. KI1
17/04/2026
Full time
Job Title: Principal Systems Engineer Location: Frimley, Hybrid, 3 days on site weekly We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will provide technical ownership of CCS design, supporting the Engineering Manager in delivering in-service programmes and leading key design decisions . You will oversee project scope, manage design changes and work closely with stakeholders and suppliers to identify and address risks early. You will lead programme-level design reviews, coordinate stakeholders and manage design baselines while ensuring design governance is maintained and Certificates of Design are produced where required. You will also review and influence technical requirements and architecture to support effective system integration across sub-systems and specialist areas, while providing subject matter expertise in the integration, validation and verification of systems. Core duties: You'll have extensive experience in network or software engineering, ideally with a background in operations You'll have the ability to take the lead on technical matters and provide expert guidance You'll have Chartered Engineer status or be working towards it You'll have familiarity with DOORS and prior hands-on experience using it You'll have proven experience in change management processes The In-Service Programme team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive. We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date : 1st May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible. KI1
BAE Systems
Principal Systems Engineer
BAE Systems Aldershot, Hampshire
Job Title: Principal Systems Engineer Location: Frimley, Hybrid, 3 days on site weekly We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will provide technical ownership of CCS design, supporting the Engineering Manager in delivering in-service programmes and leading key design decisions . You will oversee project scope, manage design changes and work closely with stakeholders and suppliers to identify and address risks early. You will lead programme-level design reviews, coordinate stakeholders and manage design baselines while ensuring design governance is maintained and Certificates of Design are produced where required. You will also review and influence technical requirements and architecture to support effective system integration across sub-systems and specialist areas, while providing subject matter expertise in the integration, validation and verification of systems. Core duties: You'll have extensive experience in network or software engineering, ideally with a background in operations You'll have the ability to take the lead on technical matters and provide expert guidance You'll have Chartered Engineer status or be working towards it You'll have familiarity with DOORS and prior hands-on experience using it You'll have proven experience in change management processes The In-Service Programme team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive. We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date : 1st May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible. KI1
17/04/2026
Full time
Job Title: Principal Systems Engineer Location: Frimley, Hybrid, 3 days on site weekly We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will provide technical ownership of CCS design, supporting the Engineering Manager in delivering in-service programmes and leading key design decisions . You will oversee project scope, manage design changes and work closely with stakeholders and suppliers to identify and address risks early. You will lead programme-level design reviews, coordinate stakeholders and manage design baselines while ensuring design governance is maintained and Certificates of Design are produced where required. You will also review and influence technical requirements and architecture to support effective system integration across sub-systems and specialist areas, while providing subject matter expertise in the integration, validation and verification of systems. Core duties: You'll have extensive experience in network or software engineering, ideally with a background in operations You'll have the ability to take the lead on technical matters and provide expert guidance You'll have Chartered Engineer status or be working towards it You'll have familiarity with DOORS and prior hands-on experience using it You'll have proven experience in change management processes The In-Service Programme team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive. We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date : 1st May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible. KI1

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