837 jobs found

Job Title: SC Cleared AWS Engineer Location: Remote with occasional visits to Malvern for meetings Duration: Initially until December 2025 with possible extension Rate: Up to 600 per day via an approved umbrella company Role Description Cloud Engineer will be responsible for designing, developing, and managing cloud-based infrastructure, applications, and services using Infrastructure as Code. Collaboration with and supporting other engineering teams and assurance teams to ensure alignment with compliance requirements. Responsibilities & Output Design, develop and deploy AWS cloud infrastructure and services to support the delivery and running of P-AIC systems. Working to time and budget, the candidate will be responsible for identifying problems, providing pragmatic solutions and Delivering outputs which may include: Technical presentation Technical documentation Test plans and reports User guides and work instructions Design or process documents Infrastructure or software build System installation or integration CI/CD Pipelines Lead or contribute to documentation as required. Lead or contribute to testing activities as required. Promote best practice, mentor colleagues, and identify continuous improvement ideas and presentation of approaches to internal and external colleagues for awareness. Fully engage in the agile development approach, upskilling in SAFe practices where necessary (training can be provided). Support and engage with security, safety and compliance activities, incorporating derived requirements into evolution of the design through life. Support estimation and the change control processes as needed. Essential Skills At least some of the following: Strong demonstrable Cloud Skills: Proficiency in using AWS. Experience with a broad range of cloud services. Automation: Strong scripting skills and automation using tools like Ansible. Continuous integration/continuous deployment (CI/CD) pipeline knowledge. Strong IAC: Advanced use of IAC tools and best practices. Able to design and implement complex infrastructure. Security Knowledge: Knowledge of cloud security best practices. Familiarity and competency with Identity and Access Management (IAM). Troubleshooting and Debugging: Strong troubleshooting and debugging skills. Experience in incident response. Experience working to an Agile methodology Ability to write technical documentation Configuration control (Git) Experience with Terraform Desirable Skills Containers and Orchestration: Understanding of containerisation (Docker). Experience with container orchestration tools like Kubernetes, EKS Experience with Helm Chart Web hosting Networking IT Security Virtual applications/desktops Certifications: AWS Certified Solutions Architect: Associate, Microsoft Certified: Azure Administrator, or similar Strong Microsoft skills: Proficiency in deploying and managing Microsoft Windows Server Proficiency in deploying and managing Active Directory Able to mentor junior members of the team GitLab If this is the role for you please submit your CV at your earliest convenience.

Cloud Infrastructure & Application Support Engineer Cheadle (4 days office / 1 day home) 34,000 - 40,000 + Bonus + Benefits An opportunity has arisen for an experienced Cloud Infrastructure & Application Support Engineer to join a growing team supporting mission-critical software used in the social care and assisted living sectors. This is a hybrid role based in Cheadle, with the flexibility to work from home one day per week. You will be responsible for supporting both cloud-hosted and on-premise applications, ensuring platform reliability, security, and performance in line with high availability and compliance standards. The position offers exposure to Azure cloud technologies, networking, VoIP/SIP, and both Windows and Linux environments. Key Responsibilities: Provide remote application support for cloud and on-premise systems. Manage and maintain Azure infrastructure (IaaS, vNets, security, monitoring). Support Windows Server (Apply online only , desktop environments, and Linux (Debian). Administer SIP/VoIP platforms (3CX, Freeswitch, Kamailio, STUN). Write and troubleshoot SQL queries; maintain SQL Server environments. Maintain documentation, knowledge base articles, and support procedures. Ensure compliance with ISO9001, ISO27001, and CyberEssentials standards. Work with support desk tools (Salesforce Service Cloud desirable). Assist with system builds, UAT testing, and hardware/software licensing. Travel occasionally to customer and other UK sites as needed. Requirements: Minimum 2 years' experience in a similar role (DevOps, Support, Infrastructure). Strong Azure IaaS and cybersecurity knowledge. Proficient in SIP/VoIP technologies and networking (VPNs, VLANs, DMZs). Experience with Windows Server and ideally Linux. Confident using help desk/ticketing systems. Strong communication and documentation skills. Full UK driving licence. Package: Salary: 34,000 - 40,000 Bonus scheme 25 days holiday + bank holidays Laptop provided Life assurance (3x salary), healthcare and mental wellbeing services Enhanced maternity/paternity pay and sick pay Holiday purchase scheme, staff discounts, bike to work scheme and more Click apply now to be considered for this opportunity.

Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better! We're a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of 1.8bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties. What you'll be doing: As an Infrastructure Support Engineer, you will promote the availability, performance, security, effective provisioning, installation / configuration, operation and maintenance of business applications and the associated infrastructure. As such, you will: Participate, as needed, in incident resolution and problem management, including identification, diagnosis and root cause analysis ensuring rapid resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies or other functions within IT), obtain feedback, to promote service understanding Support regular system monitoring and alerting to verify the integrity and availability of appropriate resources and their associated processes to allow services to perform effectively and in line with business expectation Perform regular compliance activity, implementing, and responding to established security alerts, to identify and rectify possible security breaches or performance issues quickly and proactively working closely with the Security team Actively and openly communicate risks, operational problems and tickets ascertaining business impact and escalating where appropriate Respond to requests for support in a timely fashion, ensure it meets the agreed service levels. Ensuring that customer Service is of a high standard and continually improved Follow appropriate controls over configuration, change, maintaining the appropriate level of documentation, training and skills, to ensure adherence to common process and reference resources are created to describe changes Identify and document gaps in services highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services Support Service Transition and Integration in part taking in onboarding activities to support the Greencore service mode What we're looking for: Operation Systems (Windows Server 2008 r2, 2012, 2016, 2019 and Redhat 7+) & Cloud Technologies (Azure, AWS and Google Cloud) Infrastructure Management and CMDB (Device42, BMC Helix and Tanium) Monitoring and Alerting Configuration (Zabbix, Solar Winds, Nagios and PRTG) Client and Server Management (Ivanti, VMWare) Scripting (PowerShell and Shell) Office 365 Administration (Standard Office Suite, Exchange Online, SharePoint Online, Azure Connect, Security and Compliance and Licensing) Security Tooling (Trend Micro, Azure Sentinel, Darktrace and Proofpoint) Audio and Video Conferencing (On-Premises Skype for Business and Microsoft Teams) Virtual Apps (Citrix 6+ and Azure Virtual Desktop) User and Device Policy Management (Active Directory, Group Policy, One Identity Active Roles) Participating in out-of-hours and on-call rota Full and clean UK drivers license and own vehicle What you'll get in return: Competitive salary and job-related benefits 25 days holiday allowance plus bank holidays Pension up to 8% matched Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full well being centre platform

IT Service Desk Engineer (1st Line) Full-time Company Profile An exciting, forward-thinking and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes for over 10 years. Now hiring for multiple talented IT Support Engineers to join the team due to continued growth and expansion in customer base and demand. They offer and encourage development and progression, with the opportunity of great career with unrivalled job security and stability. Job Profile The job will suit skilled IT support engineers with a minimum of 1 year proven and demonstrable experience within a Managed Service Provider (MSP) environment. The successful candidates will need a customer focused approach and a commitment to service delivery, as well as a diligent and logical approach to working with strong problem-solving skills. The successful candidates will be based within commuting distance of Maidenhead and must be prepared to travel to the office. Skill/Experience Active directory and group policy administration, Windows Server 2008 and above. Windows technologies such as Windows Server and Desktop operating systems. Windows Server 2008 and above. Windows Desktop 7 and above. Windows Microsoft Office Microsoft 365 Administration System build, deployment and maintenance Understanding of networking technologies (Routers Switches) Understanding of networking fundamentals (DNS DHCP EMAIL etc.) Recognised accreditations (MCP's, CompTIA). Foundation Certificate in ITIL. VoIP knowledge, preferably Gamma. Experience with SharePoint On-Line Exposure to Meraki, Cisco and Draytek switch, router and wireless infrastructure. Knowledge and experience with monitoring, antivirus and backup technologies Apple products and support. Knowledge of desktop imaging software/services. Salary: 26,000 - 28,000 depending upon experience Location: Maidenhead

System Analyst Hertfordshire, UK £50,000 basic + Benefits Embedded Client Enterprise level CCTV & Access Control We're working with a leading global security technology business to find a System Analyst to join their growing team. In this role, you'll make sure access control, CCTV, and other critical security systems keep running smoothly across regional sites-helping protect some of the world's most important environments. If you're passionate about technology and love solving problems, this could be the perfect next step in your career. What You'll Be Doing Managing and triaging service tickets from receipt through to resolution. Providing first-line technical support and troubleshooting for access control, CCTV, biometrics, and alarm systems. Coordinating ticket assignment, escalations, and engineering visits. Maintaining accurate documentation, including as-built records and technical configurations. Managing spares stock and overseeing ticket invoice reconciliation. Supporting the development and documentation of processes and procedures. Producing regular service performance reports and responding to ad hoc data requests. What We're Looking For At least 5 years' experience in a service desk or technical support role within the security systems industry. Solid background in troubleshooting and supporting access control, CCTV, and related technologies. Ideally, experience with Lenel OnGuard, Milestone CCTV, biometrics, key management systems, or alarm centers. Familiarity with Windows environments and basic IT networks (LAN/WAN). Great communication skills-you're comfortable talking to clients and colleagues alike. Self-motivated, organised, and able to manage your workload independently. The Important Stuff: Location: Hertfordshire based office with some hybrid flex Travel required for certifications and some support visits Salary around £50,000 plus a great benefits package Must be eligible to work in the UK Reach out to me now: (url removed) (phone number removed) (url removed)>

Senior Cloud Engineer Job Description Senior Engineer - Cloud Location: Hybrid Job type: Full time, Permanent Ref: 1034 Telent are on the lookout for an experienced Cloud Engineer to join the Network Services division due to growth. This is a fantastic opportunity to work in an expansive role and team that thrives on working with new technologies, whilst working with a range of customers. This is a Hybrid working role that will see you Work from Home as well as travelling to a nearby office (ideally Warwick OR Camberley) from time to time. This role would be ideal for someone with predominantly Azure Cloud skills as well as On-Prem skills as some of the customer environments are moving from On-Prom to Cloud Solutions. As a Senior Cloud Engineer you will build and enhance the engineering and technical relationship with both internal and external customers. You will also provide a pro-active service in all aspects of enhanced service delivery and will provide a bridge between the Engineering team and Service Delivery, Projects and Service Desk teams within Telent to ensure a high level of customer satisfaction is at the forefront of all our commitments. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. What you'll do: To act as a technical lead within their nominated customer account for both internal and external requirements To act as an internal technical escalation point and to be able to mentor/coach internal resources to achieve a higher level of service To train/mentor internal engineering staff and customers on products and solutions relating to On-prem and Microsoft Azure To maintain awareness of all customers incidents and report where necessary on nominated accounts To add value by highlighting trends, security threats or technical bulletins which may impacts customers To be responsible and accountable for all documentation and technical information relating to customer networks To adhere to internal and external processes, task allocation, completion, reporting and change - this includes updating all parties and associated documentation To assist with Proof of Concept (POC) scenarios, Type Approval activities and pre/post-change lab testing in both customer facing and Telent lab spaces To help in the creation of TA, POC, RFC, WI and SoW documentation Perform comprehensive peer review of engineering technical documentation Assist and/or lead in the pre-staging of equipment to be installed on customer sites as part of projects or installs To attend, support reviews, project roadmap, monthly service reviews and weekly incident reviews To take the lead in value-add projects and innovations Produce and peer review High Level Designs and Low Level Designs Who you are: Demonstrable experience in supporting Enterprise Grade Data Centre (DC) and Cloud Infrastructure, and Cloud based Networks Technically apt across Cloud / Focal Engineering / Azure Cloud / On-prem Possess an excellent work ethic and a strong sense of pride and ownership Remains hands-on with relevant technology across the Cloud world Builds trust and can collaboratively work with internal, external stakeholders and customers including the Engineering team Possess a passion for knowledge sharing Strives for continuous improvement, delivers and supports new processes and directions Customer facing and likes to be challenged / challenge ideas where required Demonstration of a positive and supportive attitude Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Company car allowance scheme 34 days holiday, including public bank holidays, plus the option to buy or sell five days each year Company matched pension scheme (up to 6% contribution matched) Career development opportunities A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed

A leading global insurance business has an exciting opportunity for an IT Support Speciaist to join a growing dynamic IT Team. Job Responsibilities: Log all IT issues and allocate priority and aspects of support in order to action resolution within agreed timeframes. Provide desk side (in-person) and remote support to analyse, troubleshoot and resolve user issues in order of priority, working towards resolution or, when required, re-assignment to the appropriate IT team. Provide white glove treatment to all staff including VIPs. Proactively solve issues and problems for hardware and software requirements. Build all new laptops using Autopilot to the company's standards ensure equipment is ready and functional for use in a timely manner and as required. Carry out daily office checks to ensure all systems are working in the office including meeting rooms with Logitech Tap systems. Manage the administration of Active Directory ensuring it is accurate and up to date. Working with HR with regards to onboarding and offboarding Keep all users updated on any immediate network matters/issues. Install and configure hardware and software for new joiners, internal moves or for ad-hoc system requests in line with the associated incident request. Monitor the status of all logged IT issues ensuring that they are actioned within the agreed SLAs and thereafter reporting issues to line manager when required. Monitor all aspects of the support service provided to users in the UK and Europe offices including response times, identify trends against SLAs and provide regular reporting to the management team. Identify potential problems, investigate, analyse, and report on status to the management team. Transfer knowledge and technical expertise to other team members and end users. Asset management JML Create and guide users with simple, step-by-step instructions. Assist with updating the company intranet website (SharePoint). Help maintain the inventory ensuring it is accurate and up to date. Work with 3rd Party teams to request and order IT equipment. Key Skills / Experience Proven work experience as a Desktop Support Engineer that has the ability to solve complex hardware and software issues. Hands-on experience and knowledge of popular operating systems, software applications, remote connection systems and troubleshooting basic network issues. Good attention to detail and ability to show initiative. Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing. To be a highly motivated team player with the skills and ability to manage changing priorities. Professional and positive, self-motivated, and self-sufficient. Ability to multitask.

ProjectWise Engineer Location: Remote (Occasional visits to Warrington) Contract: Inside IR35 Day rate: £550 per day Duration: 6 months+ Start date: ASAP however will consider candidates on a notice period. Clearence: Eligible for Security Clearance (sole UK nationals) but can start on a BPSS We have a fantastic opportunity for an Engineer with a strong background in Bentley Projectwise platforms. The Client is a Global Consultancy whom specialising in providing engineering, technical, professional and construction solutions. This role will support infrastructure readiness, data governance, and automation across project planning and engineering document management systems. The ideal candidate will bridge project controls with engineering systems to drive consistency, reliability, and cross-system optimization. Key Responsibilities: ? Provide end-to-end support for CMS and OSR ProjectWise systems. ? Set up new projects using BMS/ISO templates ensure high standards for data and metadata integrity. ? Administer ProjectWise CONNECT Services (PW Web, Deliverables Mgmt, iTwin, Insights, Forms, etc.). ? Install, configure, and maintain ProjectWise Explorer, Rendition profiles, WRE workflows, attribute exchanges, and saved searches. ? Troubleshoot infrastructure, configuration, and user access issues across a distributed ProjectWise environment. ? Collaborate with design teams to create system solutions that align with delivery needs. Required Qualifications: - 3-5 years of hands-on experience administering ProjectWise in a technical capacity. - Advanced understanding of project controls and document control principles (WBS, CPM, metadata configuration, workflows). - Experience managing databases (Oracle, SQL Server), integrations (APIs, PowerShell), and middleware. - Demonstrated experience with ProjectWise infrastructure, environments, workflows, and Deliverables Management tools. - Familiarity with ITIL frameworks and Service Desk ticketing systems. - Strong documentation and communication skills with an ability to train diverse user communities. - Resource must be able to qualify for a UK secret clearance.

Role: 2nd Line MSP Engineer Location: Reigate Salary: Up to 40,000 (DOE) Are you a confident and experienced 2nd Line Engineer looking to progress your career in a fast-paced Managed Service Provider (MSP) environment? We're looking for a proactive, client-focused IT professional to join our growing technical support team in Reigate . Key Responsibilities Provide 2nd line support for a diverse client base, handling escalated technical issues via phone, email, remote tools, and occasionally on-site. Troubleshoot and resolve problems related to Microsoft 365, Windows Server, Azure, Active Directory, networking, and end-user systems . Support desktop environments (Windows 10/11), laptops, printers, and mobile devices, including MDM (e.g. Intune). Assist with firewall/router configurations , switch management, and on-site network setups. Contribute to system upgrades, migrations, patching, and client project rollouts. Ensure timely resolution of support tickets in line with SLAs and best practice standards. What We're Looking For Proven experience in a 2nd line IT support role , ideally within an MSP environment. Strong knowledge of Microsoft 365, Windows Server, Active Directory, Azure, Intune , and desktop support. Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, firewalls, switches). Experience with remote support tools and ticketing systems. Excellent communication and client-facing skills. Ability to manage and prioritise workloads in a busy support environment. What's On Offer Competitive salary up to 40,000 , depending on experience Clear progression path within a growing MSP Ongoing training and certifications (Microsoft, CompTIA, etc.) Friendly and collaborative team environment Pension scheme and other standard company benefits Apply Now If you're ready to step into a varied and rewarding technical role where your skills will be valued and developed - we'd love to hear from you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

The Cybersecurity team, within the IT department, is responsible for information and Cybersecurity. Responsibilities include information and cybersecurity risk management, and ensuring compliance to CAA, NIS and ISO27001 standards. The team also works closely with our majority shareholders, and partners, such as retailers, ground handlers, as well as suppliers, to ensure a joined-up approach to information and cyber security. We are seeking a highly skilled and motivated IT Cyber Security Engineer, with a passion for protecting digital assets against cyber threats, to join our dynamic team. The successful candidate will have a strong technical background and a thorough understanding of IT systems, which is essential for effectively securing our infrastructure, systems, and networks. Expertise in information security, risk management and compliance is essential, as is a commitment to defending against cyber threats and integrating security across all layers of our IT environment to protect organisational data and technology. This role focuses on detecting, investigating, and responding to cybersecurity threats and incidents, while also managing BAU security tasks, ongoing maintenance, supporting projects, and assisting with regulatory compliance to encourage continual enhancement of our IT security environment. Key responsibilities and accountabilities: Endpoint monitoring and analysis. Malware analysis and forensics research. Understanding/ differentiation of intrusion attempts and false positives. Lead investigations into security breaches, incidents, or suspicious activities and provide incident reports to stakeholders. Enforce security policies, procedures, and guidelines for all IT systems and operations. Provide recommendations for improving security practices to meet evolving regulatory and organisational needs. Vulnerability identification & mitigation/remediation. Advise incident responders & other teams on cybersecurity threats. Triage security events and incidents and apply containment and mitigation/remediation strategies. Collaborate with other IT teams to ensure seamless security integration with infrastructure, applications, and services. Maintain comprehensive documentation related to security configurations, incident reports, audits, and compliance activities. Proactively monitor the performance of systems and make regular routine inspections of installed equipment, and take corrective avoidance actions to prevent wider problems. Function as the point of escalation for the Service Desk for security-related tickets. Analysis of weekly vulnerability scans and update relevant records. Incident readiness and handling as part of the Computer Security Incident Response team (CSIRT). Monitor and analyse security logs from various systems (including SIEM) and network devices to identify potential threats and vulnerabilities. Knowledge, skills & experience required: Essential Bachelor's degree in computer science, Information Technology, Cyber Security, or a related field. 5+ years of experience in cybersecurity, with a strong understanding of network protocols and security tools. A well-organised and structured approach to work planning, time allocation to tasks, and a flexible approach to daily routines to deliver the desired results. An ambition to constantly learn new skills and develop knowledge, with an understanding that study time outside of working hours may be required for career development. Credible knowledge/experience of Microsoft Windows operating systems, Active Directory, Exchange Server, Group policies, TCP/IP, DNS, DHCP and MS Azure/EntraID. Capable of effectively multi-tasking, prioritising work, and managing competing interests. Capable of analysing information technology logs and events sources preferred. Working knowledge of data storage systems, data backup and restoration methods. Understanding of cybersecurity tooling, its purpose and functionality (Anti-Malware, IDS/IPS, Web and Email Gateways, security analysis tools, web security tools, next generation firewalls/UTMs) A collaborator with excellent work ethic, communication skills and a professional who maintains customer-service based approach. Ability to work independently while managing support to a high standard. Strong problem-solving and analytical skills, with the ability to work under pressure. Contribute credibly to IT department's delivery of SLAs and other support targets. Ability to analyse vulnerabilities, threats, designs, architectures, procedures, and ability to produce reports and communicate security intelligence. Advanced knowledge of computer forensics; legal, government and jurisprudence as they relate to cybersecurity. Knowledge of Cloud computing, computer network defence, identity management, privileged access management, incident management and network security. Extensive experience within a NOC/SOC environment. Desirable IT certifications such as CompTIA A+, Network+ Cyber certifications such as CISM, CISA, CEH, or CompTIA Security+ Understanding of regulatory frameworks and industry standards (e.g., NIS, NIST, ISO 27001, GDPR). Experience in scripting or programming languages including PowerShell for automating security tasks. Person Specification: Communication. Structures and conveys information and ideas effectively. Communicates to ensure they are understood by others, that they understand others and share information with colleagues at all levels. Customer Focus. Understands what the customer needs and then works to exceed their expectations and meeting their individual needs. Achieving results. Knows what needs to be achieved by when. Anticipates obstacles. Motivates self and others to overcome barriers and achieve results. Personal Responsibility & Credibility. Take personal responsibility for making things happen and achieving results, working with their line manager. Displays commitment, accountability and conscientiousness. Planning & organising. Identifies a goal and puts in place a sequence of steps to ensure priorities are delivered on time. Team Focus. Develops effective working relationships inside and outside traditional boundaries to achieve organisational goals. Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Are you passionate about transforming the customer experience? Do you have a deep understanding of contact centre operations and a desire to shape the future of customer interaction? We're looking for a Contact Centre Transformation Consultant to join a forward-thinking team delivering cutting-edge CX strategies to some of the world's most recognisable brands. Contact Centre Transformation Consultant Hybrid Working (UK-based with travel to client sites as required) Full-time Permanent Salary: 95,000 - 100,000 benefits, perks, health-care option and bonus! Client: Global IT Consultancy Are you passionate about transforming the customer experience? Do you have a deep understanding of contact centre operations and a desire to shape the future of customer interaction? We're looking for a Contact Centre Transformation Consultant to join a forward-thinking team delivering cutting-edge CX strategies to some of the world's most recognisable brands. About the Role As a Transformation Consultant, you'll partner directly with clients across a range of industries to help them achieve their customer experience (CX) vision. You'll lead transformation initiatives, optimise contact centre ecosystems, and implement digital-first solutions that deliver measurable impact. In this role, you will: Lead client engagements : Take ownership of transformation projects, delivering against clearly defined milestones and success measures. Assess and optimise current-state operations : Identify gaps in process, systems, and technology, and make actionable recommendations. Design future-ready CX strategies : Drive efficiencies and improve experience by introducing automation, self-service, and omni-channel capabilities. Maximise tech investment : Advise on existing contact centre platforms (e.g. Zendesk, AWS) and recommend CCaaS solutions tailored to business needs. Support pre-sales : Contribute to RFI/RFP responses and collaborate on the development of client-specific solutions. What We're Looking For We're seeking someone who is both strategic and hands-on, with a strong grasp of the technologies and techniques shaping modern customer operations. You'll bring: A proven track record in contact centre transformation and CX optimisation A deep understanding of contact centre KPIs and how to improve them Knowledge of automation tools and principles (e.g. chatbots, conversational AI, webchat, call deflection) Experience with customer journey mapping and process re-engineering A collaborative, consultative mindset with excellent communication skills Security & Pre-Employment Requirements To be appointed, you'll need to pass Baseline Personnel Security Standard (BPSS) checks, including: Right to work verification A minimum of 3 years continuous employment history Criminal record check (Disclosure and Barring Service) Additional checks if you've lived outside of the UK in the past 3 years Apply now and help build the future of customer experience.

Senior Support Technician Role Type: Full time; Monday Friday (Hybrid/Office Based) Salary Range: £35K £50K per annum (depending on experience) Office Location: Eastleigh, Hampshire. Alphascan Ltd are an ISO accredited growing managed IT support company based in Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond. The Position We have an exciting new position for an experienced, enthusiastic and motivated Senior (3rd Line) Network and Infrastructure Support Engineer to join our team based at our offices in Eastleigh, Hampshire on a permanent basis. Senior Support Technician Overview: You will be providing IT support to new and existing customers within Southern County areas. Throughout your role you will be responsible for using state of the art PSA and reporting tools. Adhering to client SLA's and escalation procedures. Active involvement in Cyber Security and Cyber Essentials deliverables. You will be supporting SharePoint, MS Windows and Azure Servers. Required Experience: Thorough knowledge of Microsoft O/S and Desktop applications. Ideally have or working towards MS100/101 or 500 Accreditations. Proven track record of supporting Network and Server Infrastructure of various scales. Implementing and maintaining Microsoft Windows Servers. Migrating and maintaining Microsoft 365 products. Microsoft Azure Administrator knowledge. Dealing with escalated 2nd Line support calls. Involvement and management of client project installations. Problem solving and researching/introducing new technologies. Solution Architecture with the ability to accompany the Business Development team when required. The Package: Training: Vendor accredited training courses Role Type: Full time, Monday Friday (Hybrid/Office Based) Salary Range: £35K £50K per annum (depending on experience) Office Location: Eastleigh, Hampshire. Access to and use of company vehicle Holiday: 23 days holiday per annum plus additional holiday for birthday

Job Title: 2nd Line VoIP / Network Engineer Location: Pencoed, Wales Salary : 26,000 - 30,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:30 to 18:00 About Flotek Group: Flotek Group is the fastest-growing tech company in the Southwest, delivering IT and communication technology to small and medium businesses. With regional sales and support hubs across the South West, we are committed to our core values and principles, ensuring every product and service is provided with expertise, passion, and dedication. Role Overview: We are seeking a skilled and enthusiastic 2nd Line VoIP Engineer with experience in the ICT sector, particularly in VoIP/SIP and IP networks. The successful candidate will handle inbound technical support calls, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Key Responsibilities: Handle inbound calls from customers requiring technical support for VoIP systems. Troubleshoot and resolve VoIP, SIP, and network-related issues remotely via phone and email. If unable to resolve at first contact, triage the incident/request and escalate to senior team members. Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs. Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information. Visit customer sites to diagnose and repair VoIP services as needed. Deliver first-class customer service at all times. About you: Required Experience and Skills: Technical Expertise: Proven knowledge and experience with VoIP technologies, SIP messaging, call flows, and packet capture analysis. Networking Skills: Strong understanding of IP networks, TCP/IP, and troubleshooting network-related issues. Customer Service: Demonstrated experience in a customer-facing role with excellent verbal and written communication skills. IP PBX Systems: Familiarity with IP PBX systems and their configuration. Problem-Solving: Ability to troubleshoot and resolve complex technical issues efficiently. Team Collaboration: Ability to work effectively within a team and escalate issues when necessary. Driving Licence: A full UK driving licence is required. Preferred Qualifications: Certifications in relevant technologies (e.g., CompTIA Network+, CCNA) Experience with specific VoIP platforms (e.g., Asterisk, Hosted Cloud Telephony) Familiarity with network monitoring tools and software Remuneration and Benefits: Salary up to 30,000 per annum Staff Share Equity Scheme New customer referral incentive 21 days holiday, increasing to 25 days after 4 years of service (plus bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: 2nd Line IT Support, 2nd Line IT Engineer, Voice Engineer, Telephony Engineer, 3rd Line Support Engineer, IT Support Analyst, It Network Engineer, IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, 2ndLine IT Support Engineer, Senior Network Support, Server Support Technician, Senior IT Service Desk Technician, VOIP Engineer, VOIP Support may also be considered for this role.

Role: Field IT Support Engineer (MSP Environment) Location: Bridgewater Salary: 33,000 Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when technology needs a fix? If so, we'd love to meet you. The Role: As a Field IT Support Engineer, you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same. You'll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients' systems run smoothly. From desktop support to network troubleshooting, you'll be their trusted tech partner. Key Responsibilities: Provide on-site and remote 2nd line support to a variety of clients Diagnose, resolve, or escalate hardware and software issues Install and configure desktops, laptops, printers, and other peripherals Support network infrastructure: routers, switches, firewalls, and Wi-Fi Maintain documentation for client environments and service activities Collaborate with internal service desk and project teams Deliver outstanding customer service and communicate effectively What You'll Need: 2+ years in a technical support role (MSP experience a strong advantage) Solid knowledge of Windows 10/11, Office 365, Active Directory, and basic networking Experience supporting cloud platforms (e.g., Microsoft 365, Azure, etc.) Strong troubleshooting skills and a calm, methodical approach Full UK driving license and willingness to travel to client sites Ready to Apply? Send your CV now to be considered! Join us in delivering first-class IT solutions and making tech work for people. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Role: Cloud & Infrastructure Engineer (Microsoft Azure) Location: Sheffield (Hybrid) Salary: 50,000 - 60,000 per year I'm currently working with a fantastic client who's looking to bring an experienced Cloud & DevOps Engineer on board. If you have strong Microsoft Azure skills and a background in infrastructure, networking, and automation, this could be the perfect next step in your career. About the Role: This is a hands-on role where you'll be responsible for managing and optimizing a hybrid cloud and on-premises infrastructure. The right candidate will have experience deploying Azure services, administering Microsoft 365, and working with both Windows and network infrastructure. You'll be joining a well-established IT team in a stable company that offers genuine career progression and support for certification/training. What You'll Be Doing: Managing and supporting Azure cloud infrastructure (VMs, Storage, Key Vault, Automation, Recovery Services Vault) Administering Windows Servers, Active Directory, Exchange, and Entra ID (Azure AD) Handling Microsoft 365 services: Exchange Online, Intune, Teams Supporting infrastructure: Cisco firewalls, switches, VPNs, and Ubiquiti wireless networks Implementing and monitoring NTFS permissions, data access policies, and security configurations Providing 2nd/3rd line support for servers, desktops, and mobile devices Maintaining monitoring systems like PRTG and working with VoIP and Access Control (Paxton) What We're Looking For Solid experience in a 2nd/3rd line IT support or infrastructure/cloud engineering role Strong hands-on experience with Azure services Comfortable with Windows Server environments, Active Directory, and Microsoft 365 Good knowledge of Cisco networking (firewalls, VPN, VLANs) Ability to work both independently and as part of a team Strong troubleshooting and documentation skills What's on Offer Competitive salary Flexible working (remote/hybrid options available) Support for training and certifications Friendly, professional team with a strong IT culture Career progression opportunities Interested? If this sounds like the kind of opportunity you're looking for, send your CV to (url removed) or apply directly today. Know someone who'd be a good fit? Referrals are always welcome! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title: Senior IT Engineer Location: Crick, Northamptonshire Job Type: Temperary Contract Salary: £17.15ph About the Role The Recruitment Group is hiring on behalf of our client for an experienced Senior IT Engineer to join a dynamic and growing business based in Crick. This is a fantastic opportunity to take a lead role in maintaining and developing IT infrastructure across cloud and on-premise environments. Key Responsibilities Manage and maintain IT infrastructure across cloud and on-prem platforms (Azure, Entra ID, Active Directory, virtualization, and networking) Diagnose and resolve complex technical issues in a fast-paced environment Support cross-functional teams with reliable IT service delivery and ongoing system improvements Document processes and communicate clearly with both technical and non-technical users Help shape and define the IT services portfolio in line with business needs and security standards Monitor system performance, apply patches, and script using PowerShell Maintain service desk tickets and ensure timely resolution of internal IT requests Occasional out-of-hours support and travel to other UK sites may be required Ideal Candidate Profile Strong technical knowledge of Microsoft technologies: Windows Server, Hyper-V, desktop environments Hands-on experience with Azure, Microsoft 365, Intune, SharePoint, and Teams Active Directory and Entra ID administration skills Networking expertise (DNS, VPN, switches, Wi-Fi configuration and troubleshooting) Experience supporting and maintaining endpoint devices (PCs, printers, mobile) Familiarity with core business applications (Excel, Outlook, Teams) Scripting experience with PowerShell and understanding of patch management Excellent problem-solving, communication, and documentation skills Interested? To apply or learn more, please contact The Recruitment Group today. We re here to support you every step of the way in your job search. If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.

The IT Network Engineer will play a crucial role in supporting and maintaining the organisation's network infrastructure to ensure smooth business operations. This position requires a strong technical aptitude to manage network performance, troubleshoot issues, and implement upgrades in a fast-paced FMCG environment. Client Details This opportunity is with a well-established company within the FMCG sector. It operates as part of a medium-sized organisation that values innovation and efficiency in its technology department. The company offers a professional environment with a focus on delivering quality solutions. Description A successful IT Network Engineer should have Manage, support and upgrade network infrastructure, specifically Cisco Switches, Routers and Fortinet Firewalls. Ensure the optimal performance and security of LAN environments. Administer and ensure high availability of Cisco and Fortinet devices. Participate in problem-solving and troubleshooting for network-related issues, providing quick and accurate solutions. Develop and maintain comprehensive documentation of network processes, procedures, and troubleshooting guides. Ensure network security through appropriate practices and techniques. Being part of the out of hours, on-call rota. Work with the Project managers and 3rd parties to deliver network and security solutions. Work within an ITIL framework for Incident, Problem & Change resolution. Managing and maintaining various monitoring tools to identify network problems and vulnerabilities, then working on solutions Provide a technical escalation route for the Service Desk team. Profile A successful IT Network Engineer should have: Proven experience in managing and troubleshooting network systems. Strong Cisco, Meraki and Fortinet experience Strong knowledge of network security protocols and standards. Hands-on experience with implementing upgrades and performance monitoring. Excellent problem-solving and analytical skills. A relevant qualification in IT or network engineering. Strong communication skills for liaising with internal teams and stakeholders. Job Offer A competitive salary, with an estimated range of £45000 to £55000 per annum. 5 days working onsite in the office Permanent position offering stability and growth opportunities. Comprehensive benefits package to support your professional and personal needs. Opportunity to work in a challenging and rewarding FMCG sector environment. Based in Leeds, offering a professional workplace with a collaborative team culture. If you're ready to take the next step in your technology career as an IT Network Engineer, apply today to join this exciting opportunity in Yorkshire!

Business Development Executive - IT Managed Services Location: Coalville, near Leicester, Derby, Loughborough, Nottingham, Tamworth (Hybrid Working) Basic Salary: 30,000 - 40,000 (Double OTE achievable) Job Type: Full-time or Part-time, with flexible working hours available Applause IT are looking for a driven and enthusiastic IT Sales Executive with a background in outbound B2B IT technology sales to join our fast-growing team. If you're currently in a Business Development Exec role or similar within a IT Managed Services Provider and are looking to take your earning potential and career prospects to the next level, this could be the ideal next step. My client is not a call centre, and there's a supportive, collaborative environment where your skills and experience are valued. You'll be engaging decision-makers across industries, identifying opportunities, and helping them discover how our tailored IT solutions can support their business goals. What We Offer: Competitive basic salary ( 30K- 40K DOE) Uncapped commission with realistic double OTE Clear progression path to Account Management / Sales Consultant roles Full product and vendor training and support across IT hardware, software, and MSP services Supportive sales culture, no micro-management Flexible working options What You'll Be Doing: Outbound calling to engage with new and prospective business clients Promoting IT services including hardware, software, managed services and support Generating and qualifying new business leads Building and maintaining relationships with stakeholders and decision-makers Collaborating with the wider sales and technical teams to tailor client solutions Keeping the CRM updated and ensuring data accuracy What We're Looking For: Proven experience in outbound B2B IT sales or lead generation (1 year +) Confidence in high-volume cold calling and relationship building A consultative, professional sales approach with strong listening skills Self-motivated and target-driven with a hunger to succeed Excellent telephone manner and written communication A basic understanding of IT infrastructure, services, and solutions (training provided) Strong organisational skills and the ability to manage your own pipeline My client specialises in delivering complete IT solutions, from infrastructure and Virtualisation to engineering services and help-desk support. Join a business where your contribution makes a direct impact, and where your growth is a priority. Send CV now to find out more.

Role: 2nd Line IT Support Location: Gillingham Salary: 35,000 We are seeking a skilled and motivated 2nd Line IT Support Engineer to join our dynamic and growing IT team. This is a hands-on technical role that involves providing high-level support across a variety of systems and technologies within our group, including travel to multiple sites. If you're passionate about troubleshooting, infrastructure support, and enjoy working in a varied environment - we want to hear from you! Key Responsibilities Provide 2nd line support for users. Troubleshoot and maintain Windows Server environments (Apply online only . Administer Microsoft 365 services, including Azure AD, InTune, SharePoint, and Exchange Online. Support and maintain Active Directory, both on-prem and in Azure. Configure and troubleshoot networking protocols (TCP/IP, DNS, DHCP, VPN, VLANs). Administer and support Cisco Meraki infrastructure - firewalls, switches, and WiFi. Manage and support virtualised environments using Hyper-V. Support Windows 10/11 desktop OS environments and end-user systems. Maintain clear documentation of systems, procedures, and issue resolution. Travel between sites as needed to support local infrastructure and deployments. Requirements Proven experience in a 2nd line IT support or similar technical support role. Strong knowledge of the technologies listed above. Excellent diagnostic and problem-solving skills. Full UK driving license and willingness to travel regularly between company sites. Strong communication and interpersonal skills. If you are looking for a new challenge in a progressive and growing organisation, look no further than here! Apply now with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.