105 jobs found

Developer Relations Engineer, Android and Play, Games London, UK Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. Bachelor's degree in Computer Science, a similar technical field, or equivalent practical experience. 3 years of work experience in a technical role (e.g., software engineering, solutions consultant, etc.) or equivalent technical experience. Preferred qualifications: 3 years of experience as a technical practitioner in a developer community. Experience with game performance analysis and optimization. Experience in technical leadership, technical consulting or working with partners/customers/developers community. Experience in low-level graphics/GPU coding with DirectX12, Vulkan or Metal. Experience with Android tooling such as Renderdoc, Perfetto, Frame Pacing API, SurfaceFlinger, GFXReconstruct and Android GPU Inspector. About the job Passionate people are everywhere at Google. In Developer Relations, we get excited to collaborate and connect with the communities that love technology as much as we do. Part community manager and part developer advocate, Developer Programs Engineers collaborate with developers at conferences and online, and advocate for developers interests internally at Google. Not afraid to be hands on, you write sample code and client libraries as well as participate in developer forums and support queues to troubleshoot and debug coding problems developers encounter. Internally, you work with product engineering teams improve our products by conveying feedback from developers, reviewing API designs and testing new features. Chrome, Android, App Engine, HTML5 as well as our core Google Apps and Ads APIs are just some of the platforms you promote and support. With your technical expertise, you drive strategy around fostering a community of developers who work with Google technologies. An ardent advocate for these developers, you represent their voice internally to our Product Managers and serve as their Google support in application development and technology implementation. The Platforms and Ecosystems product area encompasses Google's various computing software platforms across environments (desktop, mobile, applications). The products provide enterprises, and ultimately end users, the ability to utilize and manage their services at scale. We build innovative and compelling software products-from apps to TVs, from laptops to phones-that have an impact on people's lives across the world. Responsibilities Collaborate with cross-functional teams to manage product engagement and identify user needs. Attend or facilitate conferences and events to gain and share insights on user experience and technologies. Lead developer programs and act as an authority in the domain. Work with game developers, Android Original Equipment Manufacturers (OEMs) and game engines in EMEA to support exciting new product integrations on flagship Android devices. Drive regular engineering-focused workshops and meetings with developers to optimize the gaming experience and resolve technical problems at scale for users. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Project Architect or Senior Architect page is loaded Project Architect or Senior Architectlocations: GB.Birmingham - Chamberlain Squaretime type: Full timeposted on: Posted Todayjob requisition id: R-154527 Job Description OverviewAtkinsRéalis offers candidates the opportunity to be a part of exciting projects working with a network of creative individuals with the shared goal of design excellence. The role is ideal for those looking to take ownership of projects in a leading role. Our staff are challenged towards professional growth and development within a multi-discipline environment. Your roleThe ideal candidate will be an ARB Part 3 qualified architect with a demonstrable years' post qualification experience with a good understanding of the UK statutory requirements (Building Regulations, Planning etc). Candidates will be able to demonstrate the below requirements or abilities: To develop designs that are firmly rooted with a strong narrative that seek to enhance the built environment and our reputation. A creative designer with an understanding of technical delivery. Contribute to design and culture within the studio and wider regional team. Consistently contribute and lead the successful delivery of projects with varying levels of complexity and ranging in size from small, medium and large-scale. Work proactively within a multi- disciplinary environment to lead the design off major opportunities. Understand the design process and RIBA Plan of Work, having the ability to deliver a project from concept, detail design, delivery on site and through to completion. They will be able to produce, analyse and advise upon material selection, specification and detailed design solutions in relation to performance and production criteria. Proficiently use Autodesk Revit, AutoCAD, NBS Specification and have experience in advanced collaboration software (such as Navisworks). The candidate will also have an understanding of and be able to manage information such as federation of BIM models, model checking, clash and interface management. Practical working knowledge of Adobe Creative Suite or other similar software package. About youThe personal qualities required from the applying candidate are: strong interpersonal skills, organisation and efficient time management, attention to detail, ability to work independently and effectively when under pressure and to tight deadlines. The candidate must be self-motivated and flexible, bringing a positive and 'can-do' attitude, and the willingness to be a strong team player. Rewards & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

About Energy Systems We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry. Are you ready to shape the future of power systems and drive innovation in the energy sector? Do you have a passion for delivering creative, practical solutions that transform the power generation, transmission, and distribution industries? Are you excited about leading groundbreaking projects and delivering exceptional value to customers in North America's evolving power systems landscape? DNV Energy Systems is seeking a Senior Resource Integration (RI) Engineer, in the Renewables & Power Grids group. Our team provides creative, cost effective and practical solutions to stakeholders in the power generation, transmission/distribution systems and hyper scaler loads. The RI Engineer must demonstrate vision and drive and be passionate about contributing to the growth and evolution of the Power Systems Advisory business in North America. The ideal candidate will be aware of market opportunities where we can differentiate and innovate, and they will manage commercial projects, delivering technical insight and delighting customers with excellent customer service. At DNV our organizational culture and how we collectively influence the world for future generations matters deeply to us. Our team works every day to increase the widespread deployment and operation of renewables to address climate change and positively impact society; endeavours to achieve our purpose through the success of our customers; and strives to be high-performing and innovative. Our approach reflects the equity, respect, and diversity we wish to see in the world. This role is based at our DNV office in Dallas (TX), Houston (TX), Medford (MA), New York (NY), Oakland (CA), Portland (OR), San Diego (CA), Seattle (WA) or Austin (TX) presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from either a DNV office or client location/site. Further details regarding role-specific requirements will be shared during the interview process. The position may also be considered at other DNV offices within US. What You'll Do Perform steady state, dynamic, short-circuit and/or PSCAD model development for renewable and conventional generation resources including Solar, Storage, Wind and Gas turbines Apply experience to independently perform, lead others, and advance collective capabilities in studies for power flow, transient stability, short-circuit, Electromagnetic Transients (EMT), harmonics, techno-economics, and related areas for transmission, distribution, load, and generator applications Lead and advance script development and troubleshooting throughout the study process, ensuring high quality and timely deliverables, minimizing rework and review needs. Identify and implement modifications to more effectively address workloads Collaborate with, lead, and advance capabilities of team members in understanding study requirements, including technical and commercial items, such as billable hours, to ensure high quality and timely deliverables throughout the study process Serve as a Subject Matter Expert for area(s) related to grid reliability and/or energy markets Conduct and lead technical studies for generator interconnection including system impact, feasibility, and deliverability per ISOs/RTOs requirements and methodology Guide and instruct team members using a strong technical understanding of generation (including IBR), transmission, interconnection, customer and load, and modeling principles Actively attend (in person/remote) industry stakeholder meetings and stay up to date with assigned market changes in terms of developments and policy changes Contribute to the team's research and innovation activities in terms of development of new techniques and/or analytical tools to further the team's performance in terms of efficiency and/or capability improvements Cultivate new customer relationships, and assist in preparing responses to Requests for Proposals (RFP) and provide Statement of Qualifications (SOQ) for new tenders/bids/opportunities Generous paid time off (vacation, sick days, company holidays, personal days) Multiple Medical and Dental benefit plans to choose from, Vision benefits Spending accounts - FSA, Dependent Care, Commuter Benefits, company-seeded HSA Employer-paid, therapist-led, virtual care services through Talkspace 401(k) with company match Company provided life insurance, short-term, and long-term disability benefits Education reimbursement program Flexible work schedule with hybrid opportunities Charitable Matched Giving and Volunteer Rewards through our Impact Program Volunteer time off (VTO) paid by the company Career advancement opportunities Benefits vary based on position, tenure, location, and employee election For California, Washington, New York, Washington, D.C., Illinois, and Maryland: "DNV provides a reasonable range of compensation for this role. The actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and specific location. For the states of California, Washington, New York, Washington, D.C., Illinois, and Maryland only, the starting pay range for this role is $120,000 - $175,000." DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (). Information received relating to accommodation will be addressed confidentially. For more information For more information: What is Required Bachelor's degree in electrical or mechanical engineering At least 5 years of relevant experience to include: In-depth understanding of fundamentals of electric power systems and renewable energy Hands-on experiences with power-system tools PSS/E, TARA, PSLF, Power-world, and PSCAD Direct work experience in transmission and/or distribution planning related analyses in transmission planning and/or resource interconnection Knowledge of North American RTO/ISO markets grid interconnection and corresponding planning practices including resource integration studies, NERC standards and ISO/RTO resource interconnection model requirements Ability to work in a dynamic team environment and collaborate with clients and team members on project schedules, budgets, and deliverables Willingness and ability to travel up to 10% of the time Must possess a valid driver's license and be able to rent and drive a car and travel on public conveyances when required Strong written and verbal English communication skills We conduct pre-employment drug and background screening What is Preferred Active PE License Graduate level degree with emphasis on Electric Power Systems Demonstrable hands-on experience with power system analysis software packages including PSS/E, TSAT, TARA, ASPEN, PSLF, CYME, ETAP, Synergie Electric and/or DIGSILENT, EMTP-RV, PSLF, AUTOCAD AUTODesk Track record of project management and/or successful completion of project management related training Minimum three (3+) years of experience in resource interconnection working with a consultant performing studies in areas such as resource planning, generation interconnection, transmission planning and grid resiliency studies with ISO, utility firms Working knowledge of automation scripts such as Python Experience performing one or more of the studies; Power flow studies, Transient Stability studies, Resource planning studies, forward looking analysis, Security constraint economic dispatch (SCED) analysis

Critical Infrastructure Engineers - Electrical page is loaded Critical Infrastructure Engineers - Electricallocations: GB.Epsom.Woodcote Grove: GB.London.Nova Northtime type: Full timeposted on: Posted Todayjob requisition id: R-152443 Job Description OverviewThe AtkinsRéalis Building Design Practice team are looking for experienced Associate Director/Associate/Principal/Senior Critical Infrastructure Electrical Design Engineers to join the Epsom or London team to support project delivery across the UK.We work across multiple sectors including aviation, residential, commercial, education, healthcare, transportation, defence, and energy. Experience in defence and energy sectors would be of benefit to the role. Your role Ensuring an understanding of project briefs. Design and specification of electrical systems - LV & MV power systems, earthing, renewable technology (PV / BESS etc), connection of these technologies to the Grid network, and a general understanding of electrical building services systems. Carry out (and/or managing of others), in the production of detailed calculations using industry standard software tools including Trimble Prodesign, ETAP, PV design tools, etc. Preparing technical specifications. Collaborate with our BIM team to prepare models and drawings, with a working understanding of Autodesk Revit. Site surveys, inspections and monitor site works. Report and technical note writing. Maintaining complete records and archives to company standards. Adherence to quality, environmental and governance processes. Assist with technical development of junior staff. Office Location AtkinsRéalis offers semi-flexible working, you would be required to attend your home office for at least 3 days a week, or site as required. About you Qualification in Engineering / Electrical Engineering or related subjects. Chartered Engineer with CIBSE or IET preferred. Good level of computer literacy in a range of software tools including ETAP, Amtech/Prodesign, Dialux/Relux, NBS and Microsoft packages. Familiar with energy reduction methods and approaches to decarbonising new and existing buildings. Design of PV Systems. Design of BESS (battery energy storage systems). Experience of working in a design consultancy and/or experience of working within a contractor design environment is essential. Detailed knowledge of appropriate technical standards. Able to take charge of project deliverables, make decisions, act on own initiative and operate in a pro-active way. Good report writing skills, experience of making presentations to and attending meetings with clients is essential. Comfortable working within time and cost budgets as agreed at project briefing meetings. Rewards & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

Maidenhead, United Kingdom M365 Applications Specialist Purpose of the Role The M365 Applications Specialist is responsible for the design, configuration, support and continuous improvement of the Microsoft 365 application estate that the customer's staff and partners use every day. This includes Exchange Online, Microsoft Teams (including Teams Phone where applicable), OneDrive for Business, SharePoint Online (in collaboration with the SharePoint Specialist), Microsoft Loop, Planner, Forms, Stream, Viva, and the integration layer between these workloads and Power Platform, Dataverse, Dynamics 365, and Microsoft Fabric. The role sits at the intersection of operations and solutioning. On a typical day the post-holder will close P3 service requests in the morning (mailbox provisioning, Teams policy changes, sharing rule adjustments), spend the afternoon designing a Power Automate flow tied to a SharePoint list for a business unit, and finish by reviewing release notes for the next M365 monthly update and authoring a change request for CAB. Key Technical Responsibilities Administer Microsoft 365 tenants across all in-scope programme areas via the Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center, SharePoint Admin Center, and corresponding PowerShell modules. Manage tenant level configuration: domains, DNS records (MX, SPF, DKIM, DMARC, autodiscover), licence assignment (group based licensing), service plans, organisation wide settings, and cross tenant access for B2B. Operate Exchange Online including mailbox lifecycle, shared / resource / room mailboxes, transport rules, connectors, anti spam / anti phishing policies (Defender for Office 365 Plan 1/2), eDiscovery (standard and premium), retention policies and labels, journaling, and hybrid mail flow where applicable. Administer Microsoft Teams: messaging policies, meeting policies, app permission policies, Teams templates, channels, private channels, shared channels (Teams Connect), live events, voice (calling plans / Direct Routing if in scope), Teams Rooms devices, and Teams telemetry via Call Quality Dashboard. Administer OneDrive for Business including storage quotas, sharing controls, retention, restore, OneDrive sync issues (ODSyncReport), and Known Folder Move. Application Solution Delivery Design and deliver business solutions using a fit first approach across the M365 stack: SharePoint lists / libraries, Lists, Planner, Forms, Power Automate flows, and Power Apps where appropriate, before recommending custom development. Build Power Automate cloud flows (automated, instant, scheduled, business process flows) including approval flows, integration with Dataverse, SharePoint, Outlook, Teams adaptive cards, and HTTP / custom connectors. Develop and maintain Power Apps canvas and model driven apps, including Dataverse table design, business rules, security roles, and ALM through Power Platform Solutions. Integrate solutions with Dataverse, Dynamics 365 (existing CRM estate), legacy and current SQL Server versions, and Azure resources via on premises data gateway, dataflows, and APIs. Author SharePoint Framework (SPFx) web parts and extensions, custom Teams apps, Microsoft Graph integrated solutions, and Office Add ins where requirements exceed low code capability. Microsoft Fabric and Power BI Integration Support Microsoft Fabric workspaces including OneLake, Lakehouse / Warehouse models, semantic models, and Power BI report distribution; coordinate with the Azure Specialist on capacity sizing. Operate Power BI Pro / Premium tenant settings, gateways, dataset refresh schedules, RLS / OLS, deployment pipelines, and workspace governance. Application Lifecycle Management and Governance Apply the Microsoft Power Platform Center of Excellence (CoE) Starter Kit to enforce environment strategy, DLP policies, connector governance, maker auditing, and orphaned app management. Use Power Platform pipelines (or Azure DevOps with Power Platform Build Tools) for solution deployment between development, test, and production environments. Maintain solution documentation, technical design documents (TDDs), and operational runbooks for every application in production. Operate change management for application changes through CAB; deliver pre change validation, rollback plan, and post change verification. Service Operations Resolve M365 application incidents and service requests at L2/L3 within the contractual SLAs (P1 1h/4h; P2 4h/1WD; P3 1WD/3WD), liaising with Microsoft Support (Premier / Unified) for vendor driven analysis at Level 4. Author and execute service requests including conditional access policy adjustments for application access, new Power Platform non Production environment provisioning, Teams policy changes, mailbox provisioning, and DLP policy refinements. Support adoption and change management, including delivery of training collateral, champion programmes, and Microsoft Adoption Score interpretation. Contribute to monthly service reports with application KPIs (Teams call quality, Exchange Online availability, mailbox size trends, Power Platform consumption, app inventory). Mandatory Technical Skills Microsoft 365 service administration across Exchange Online, SharePoint Online, OneDrive, Teams, and Defender for Office 365. Power Platform development with Power Automate (cloud flows, business process flows, AI Builder familiarity), Power Apps (canvas and model driven), Dataverse modelling, and Power BI. PowerShell across ExchangeOnlineManagement, MicrosoftTeams, PnP.PowerShell, Microsoft Graph PowerShell SDK, and the Power Apps for Makers / Admins modules. SharePoint Online deep configuration including modern site collections, hub sites, site designs / scripts, search architecture, content types, term store, and permissions. REST and Microsoft Graph API integration; OAuth 2.0 application registrations, delegated vs application permissions, certificate based auth, and rate limit handling. ALM for Power Platform: solutions, environment strategy, pipelines, source control with Git, and managed vs unmanaged solution discipline. ITIL v4 incident, problem and change management on a Microsoft estate. Desirable Technical Skills SharePoint Framework (SPFx), TypeScript, React; experience packaging and deploying SPFx web parts and extensions. Microsoft Copilot Studio (formerly Power Virtual Agents) and Copilot for Microsoft 365 readiness. Microsoft Loop, Viva Engage / Insights / Topics. Microsoft Fabric capacity, OneLake, Lakehouse, and Direct Lake mode. Azure Logic Apps and Azure Functions (.NET / Node) for advanced integrations beyond Power Platform connector limits. Robotic Process Automation using Power Automate Desktop. Required Certifications Microsoft 365 Certified: Administrator Expert (MS-102) - mandatory. Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) - mandatory. Microsoft 365 Certified: Teams Administrator Associate (MS-700) - preferred.

Overview VE3 is a technology and business consultancy focused on delivering end-to-end technology solutions and products. We have successfully serviced enterprises across multiple markets, including the public and private sectors. Our services span all aspects of business, providing a holistic approach to managing an organization. We are committed to providing technical innovations and tools that empower organizations with critical information to facilitate decision-making that results in business transformation through cost savings and increased operational efficiency. Our commitment to quality is adopted throughout the organization and sets the foundation for delivering our full suite of capabilities. Job Description M365 Applications Specialist (Freelance/Contract) Purpose of the Role The M365 Applications Specialist is responsible for the design, configuration, support and continuous improvement of the Microsoft 365 application estate that the customer's staff and partners use every day. This includes Exchange Online, Microsoft Teams (including Teams Phone where applicable), OneDrive for Business, SharePoint Online (in collaboration with the SharePoint Specialist), Microsoft Loop, Planner, Forms, Stream, Viva, and the integration layer between these workloads and Power Platform, Dataverse, Dynamics 365, and Microsoft Fabric. The role sits at the intersection of operations and solutioning. On a typical day the post-holder will close P3 service requests in the morning (mailbox provisioning, Teams policy changes, sharing rule adjustments), spend the afternoon designing a Power Automate flow tied to a SharePoint list for a business unit, and finish by reviewing release notes for the next M365 monthly update and authoring a change request for CAB. Requirements Key Technical Responsibilities Administer Microsoft 365 tenants across all in-scope programme areas via the Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center, SharePoint Admin Center, and corresponding PowerShell modules. Manage tenant-level configuration: domains, DNS records (MX, SPF, DKIM, DMARC, autodiscover), licence assignment (group-based licensing), service plans, organisation-wide settings, and cross-tenant access for B2B. Operate Exchange Online including mailbox lifecycle, shared / resource / room mailboxes, transport rules, connectors, anti-spam / anti-phishing policies (Defender for Office 365 Plan 1/2), eDiscovery (standard and premium), retention policies and labels, journaling, and hybrid mail flow where applicable. Administer Microsoft Teams: messaging policies, meeting policies, app permission policies, Teams templates, channels, private channels, shared channels (Teams Connect), live events, voice (calling plans / Direct Routing if in scope), Teams Rooms devices, and Teams telemetry via Call Quality Dashboard. Administer OneDrive for Business including storage quotas, sharing controls, retention, restore, OneDrive sync issues (ODSyncReport), and Known Folder Move. Application Solution Delivery Design and deliver business solutions using a fit-first approach across the M365 stack: SharePoint lists / libraries, Lists, Planner, Forms, Power Automate flows, and Power Apps where appropriate, before recommending custom development. Build Power Automate cloud flows (automated, instant, scheduled, business process flows) including approval flows, integration with Dataverse, SharePoint, Outlook, Teams adaptive cards, and HTTP / custom connectors. Develop and maintain Power Apps canvas and model-driven apps, including Dataverse table design, business rules, security roles, and ALM through Power Platform Solutions. Integrate solutions with Dataverse, Dynamics 365 (existing CRM estate), legacy and current SQL Server versions, and Azure resources via on-premises data gateway, dataflows, and APIs. Author SharePoint Framework (SPFx) web parts and extensions, custom Teams apps, Microsoft Graph-integrated solutions, and Office Add-ins where requirements exceed low-code capability. Microsoft Fabric and Power BI Integration Support Microsoft Fabric workspaces including OneLake, Lakehouse / Warehouse models, semantic models, and Power BI report distribution; coordinate with the Azure Specialist on capacity sizing. Operate Power BI Pro / Premium tenant settings, gateways, dataset refresh schedules, RLS / OLS, deployment pipelines, and workspace governance. Application Lifecycle Management and Governance Apply the Microsoft Power Platform Center of Excellence (CoE) Starter Kit to enforce environment strategy, DLP policies, connector governance, maker auditing, and orphaned-app management. Use Power Platform pipelines (or Azure DevOps with Power Platform Build Tools) for solution deployment between development, test, and production environments. Maintain solution documentation, technical design documents (TDDs), and operational runbooks for every application in production. Operate change management for application changes through CAB; deliver pre-change validation, rollback plan, and post-change verification. Service Operations Resolve M365 application incidents and service requests at L2/L3 within the contractual SLAs (P1 1h/4h; P2 4h/1WD; P3 1WD/3WD), liaising with Microsoft Support (Premier / Unified) for vendor-driven analysis at Level 4. Author and execute service requests including conditional access policy adjustments for application access, new Power Platform non-Production environment provisioning, Teams policy changes, mailbox provisioning, and DLP policy refinements. Support adoption and change management, including delivery of training collateral, champion programmes, and Microsoft Adoption Score interpretation. Contribute to monthly service reports with application KPIs (Teams call quality, Exchange Online availability, mailbox size trends, Power Platform consumption, app inventory). Mandatory Technical Skills Microsoft 365 service administration across Exchange Online, SharePoint Online, OneDrive, Teams, and Defender for Office 365. Power Platform development with Power Automate (cloud flows, business process flows, AI Builder familiarity), Power Apps (canvas and model-driven), Dataverse modelling, and Power BI. PowerShell across ExchangeOnlineManagement, MicrosoftTeams, PnP.PowerShell, Microsoft Graph PowerShell SDK, and the Power Apps for Makers / Admins modules. SharePoint Online deep configuration including modern site collections, hub sites, site designs / scripts, search architecture, content types, term store, and permissions. REST and Microsoft Graph API integration; OAuth 2.0 application registrations, delegated vs application permissions, certificate-based auth, and rate-limit handling. ALM for Power Platform: solutions, environment strategy, pipelines, source control with Git, and managed vs unmanaged solution discipline. ITIL v4 incident, problem and change management on a Microsoft estate. Desirable Technical Skills SharePoint Framework (SPFx), TypeScript, React; experience packaging and deploying SPFx web parts and extensions. Microsoft Copilot Studio (formerly Power Virtual Agents) and Copilot for Microsoft 365 readiness. Microsoft Loop, Viva Engage / Insights / Topics. Microsoft Fabric capacity, OneLake, Lakehouse, and Direct Lake mode. Azure Logic Apps and Azure Functions (.NET / Node) for advanced integrations beyond Power Platform connector limits. Robotic Process Automation using Power Automate Desktop. Required Certifications Microsoft 365 Certified: Administrator Expert (MS-102) - mandatory. Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) - mandatory. Microsoft 365 Certified: Teams Administrator Associate (MS-700) - preferred.

Principal Value Architect page is loaded Principal Value Architectremote type: Fully Flexiblelocations: Remote, United Kingdom: Remote, Ireland: Remote, Spain: Remote, Netherlandstime type: Full timeposted on: Publié aujourd'huijob requisition id: R34722 Job DescriptionZendesk is looking for a seasoned Customer Experience individual to join our Pre-Sales Value Consulting team in the role of Value Architect. The Value Architect is responsible for building key relationships with Zendesk customers during the sales cycle to identify and architect credible and dependable Value Consulting, consisting of advice and guidance on CX Strategy, the capabilities needed to be successful in achieving their business strategy, tailored and detailed value insights, strategic support and hand in glove coaching of customers for wider communication of Value in their organisation, C-Suite alignment, playback and detailed defensible Value Architecture.A Value Architect at Zendesk plays a pivotal role in developing innovative B2C, B2B and B2B2C Value Cases, influences ARR, works in close partnership with sales, customer success, solutions consulting and enablement teams in a fast-paced, high-growth, rapidly changing environment and is a key catalyst in closing deals.We're looking for an experienced team player, innovative, and engaging. You should be well versed in customer support and contact centres, knowledgeable in the technology that supports contact centres, and comfortable helping other CX professionals set and achieve their various strategies,The individual will possess the ability to lead, facilitate, have superior executive communication skills, and work in a dynamic environment to deliver and support the Strategic Value Assessment for the customer.Responsibilities: Lead contact centre Value Consulting engagements cross-functionally with Zendesk teams and multiple customer stakeholders. Develop compelling recommendations and present them back to customer executive stakeholders Proven experience leading digital strategy and digital roadmap projects in a complex business and CX environment with strong facilitation skills with the ability to balance conversation within groups. Deep understanding of, and passion for, the customer lifecycle and managing the customer experience Facilitate Strategic Value Assessments with Zendesk customers and prospects to help them identify and solve customer service business challenges. Help customers/prospects develop integrated, omnichannel customer engagement strategies Collaborate with Solutions Consultants to recommend technology capabilities to customers and prospects that will help them achieve their CX strategy Collaborate with the Success organisation to recommend additional technology capabilities that will continue to drive value for our customers Gather, evaluate and interpret customer KPI data and make compelling recommendations based on those results Provide financial/ROI analysis to customers, based on anticipated performance improvement from Zendesk solutions, using both best practice tooling and developing customer-specific calculations where appropriate. Leverage market/industry data to develop compelling content themes/topics for customer presentations Content creation and thought leadership content and deliver business enablement. Demonstrate thought leadership in customer support through multiple venues/channels (e.g. written, webinars, in-person, etc.) Assist in the authoring of content (e.g. white papers) focused on customer experience and industry trendsRequirements: 15+ years of operational experience in customer support or contact centre roles, with at least half at senior/ senior management/ senior consultant level 5+ years of contact centre value consulting experience, ideally in the context of helping customer support organisations achieve their strategic objectives through the use of technology Strong knowledge of the technology and tools that support contact centres Ability to facilitate executive conversations to elicit business and CX objectives. Develop and present compelling, convincing executive summary material to C-level stakeholders Deep understanding of the metrics that drive contact centre performance, the factors that influence them, and the implications of their change and ability to interpret, analyse, calculate and identify key challenges and value opportunities from the data. Experience performing detailed data analysis. Experienced in analytics within G-sheets or similar Experience addressing rapid growth and scale with a customer support organisation Experience with customer service departments of varying sizes Excellent written and verbal communication and presentation skills Expert understanding of customer support and contact centre financial concepts Desirable extra language skills: French, Spanish, German, ItalianZendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at .Individuals seeking employment at Zendesk are considered without regard to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Overview Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens. Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Methods are experts in delivering secure, resilient cyber and information services - keeping systems and data safe. We help reduce risk and vulnerabilities from cyber-attacks by developing a security road-map tailored to your unique needs. We help organisations improve processes such as threat management by building an identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks. Responsibilities Effective business acumen and an understanding of the cyber security challenges faced by client, with the ability to interact with senior stakeholders across departments Experience of identifying and applying security risk and familiarity with common control frameworks Managing, delivering and leading cyber security and cyber risk assignments, including producing documentation, reports, recommendations and quality assuring the work produced by team members. Working as a subject matter expert in your particular field to support a team and managing a larger team in delivering engagements at scale, with the appropriate reach and influence across the teams and communities. Maintaining awareness of key business and industry trends and understanding how they impact responses to cyber risk. Ability to research, articulate and pitch complex and innovative architecture and security advice, at both business and technical levels, for new or existing problems and be able to justify and communicate design decisions directly to key customer stakeholders including senior management Working in a particular field as subject matter expert, to support a team in delivering engagements at scale, which may require subtle security needs Develop vision, principles and strategy for security architects for one project or technology Providing our clients with trusted advice, rooted in a pragmatic and agnostic understanding of their business situation and objectives, to help them navigate complex, risk-driven Cyber decisions. Able to understand and comprehend the impact of decisions, balancing requirements and deciding between approaches Investigating major breaches of security and recommending appropriate control improvements. Contributing to development of information security policy, standards, procedures and guidelines. Be the point of escalation for architects in lower grade roles, with the ability to lead the technical design of systems and services Essential Skills and Experience An experienced consultant with a background in Cyber Security Minimum 3-5 years of experience in Information Security related positions Minimum 2-3 years of experience in security architecture Certification in AWS or Azure for Architecture and Security or similar IASME / Cyber Essentials Plus Certified Knowledge of secure network architecture and technical design Experience in creating secure architecture in either AWS or Azure Experience providing expert strategy, risk and technical advice, guidance and support on cyber security, both in business-as-usual and for live and planned projects within our clients' business. Broad range of cyber and information security skills, knowledge and experience such as security threats and vulnerabilities that impact/and/or emanate from system hardware, software and other infrastructure components, and relevant strategies, controls and activities to prevent, mitigate, detect and resolve security incidents affecting system hardware, software and other infrastructure components. Able to gap analysis for specific domains, identify gaps in existing capabilities, service maturity. Identify missing cybersecurity and cyber-resiliency capabilities in alignment with changing business needs, threat land scape and technical requirements to increase the quality of the selected solutions also including topics such as products' convergence over time and products decommissioning Knowledge of identifying, developing and communicating threat modelling Demonstrably experienced in working as an effective member of a multi-disciplinary team Excellent stakeholder management, presentation and communication skills. Pro-active approach to personal and professional development. Must hold, or be able to hold, an HMG Security Check (SC) clearance. Ability to apply standards, practices, codes and assessment of certification programmes relevant to the IT industry and the specific organisation or business domain. Knowledge of the IT/IS infrastructure (e.g databases and LANs) and the IT applications and service processes used within own organisation, including those associated with sustainability and efficiency. Ability to use any tool or system which provides security access control (e.g Active Directory) Showing proficiency in the principles and application of cloud/virtualisation (including ownership responsibilities and security implications) and be able to use tools and systems to manage virtualised environments e.g Server/desktop virtualisation and SDDC (Software Defined Data Centre). Experience in writing and creating Cyber Security documents i.e. Risk Assessments, ESRM, DPIA etc and produce particular patterns and support quality assurance Desirable Skills & Experience Certification in AWS or Azure for Architecture and Security or similar Security Certification e.g ISC2 CISSP, ISC2 CCSP, ISACA CISM or similar Knowledge of evolving digital technology/applications e.g. AI/Digital twins/IoT Knowledge of principles, practices, tools and techniques of IT auditing. Experience working on central government, local government and public corporations projects and deliverables Experience in the discipline associated with data sets so large and/or complex that traditional data processing applications are inadequate. The data files may include structured, unstructured and/or semi-structured data, such as unstructured text, audio, video, etc. Challenges include analysis, capture, curation, search, sharing, storage, transfer, manipulation, analysis, visualization and information privacy. Knowledge, application, implications and technical aspects of computer-mediated tools that allow people to create, share or exchange information, ideas, and pictures/videos in virtual communities and networks. Methods and techniques for preparing and presenting business cases, requests for proposal (RFP) invitations to tender (ITT) and statements of requirements/work both verbally and in writing. Am I the right fit? We're looking for: Resilience Strong collaboration and team working Good Communication skills Genuine passion/commitment to improving public services A determined and tenacious approach to work A creative approach to problem solving Good listening and comprehension Great stakeholder management Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring, and thought-provoking leadership A supportive and collaborative environment Flexibility to learn and grow Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment Development - access to LinkedIn Learning, a management development programme, and training Wellness - 24/7 confidential employee assistance programme Flexible Working - including home working and part time Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes Time Off - 25 days of annual leave a year, plus bank holidays . click apply for full job details

Principal Value Architect page is loaded Principal Value Architectremote type: Fully Flexiblelocations: Remote, United Kingdom: Remote, Ireland: Remote, Spain: Remote, Netherlandstime type: Full timeposted on: Posted Todayjob requisition id: R34722 Job DescriptionZendesk is looking for a seasoned Customer Experience individual to join our Pre-Sales Value Consulting team in the role of Value Architect. The Value Architect is responsible for building key relationships with Zendesk customers during the sales cycle to identify and architect credible and dependable Value Consulting, consisting of advice and guidance on CX Strategy, the capabilities needed to be successful in achieving their business strategy, tailored and detailed value insights, strategic support and hand in glove coaching of customers for wider communication of Value in their organisation, C-Suite alignment, playback and detailed defensible Value Architecture.A Value Architect at Zendesk plays a pivotal role in developing innovative B2C, B2B and B2B2C Value Cases, influences ARR, works in close partnership with sales, customer success, solutions consulting and enablement teams in a fast-paced, high-growth, rapidly changing environment and is a key catalyst in closing deals.We're looking for an experienced team player, innovative, and engaging. You should be well versed in customer support and contact centres, knowledgeable in the technology that supports contact centres, and comfortable helping other CX professionals set and achieve their various strategies,The individual will possess the ability to lead, facilitate, have superior executive communication skills, and work in a dynamic environment to deliver and support the Strategic Value Assessment for the customer.Responsibilities: Lead contact centre Value Consulting engagements cross-functionally with Zendesk teams and multiple customer stakeholders. Develop compelling recommendations and present them back to customer executive stakeholders Proven experience leading digital strategy and digital roadmap projects in a complex business and CX environment with strong facilitation skills with the ability to balance conversation within groups. Deep understanding of, and passion for, the customer lifecycle and managing the customer experience Facilitate Strategic Value Assessments with Zendesk customers and prospects to help them identify and solve customer service business challenges. Help customers/prospects develop integrated, omnichannel customer engagement strategies Collaborate with Solutions Consultants to recommend technology capabilities to customers and prospects that will help them achieve their CX strategy Collaborate with the Success organisation to recommend additional technology capabilities that will continue to drive value for our customers Gather, evaluate and interpret customer KPI data and make compelling recommendations based on those results Provide financial/ROI analysis to customers, based on anticipated performance improvement from Zendesk solutions, using both best practice tooling and developing customer-specific calculations where appropriate. Leverage market/industry data to develop compelling content themes/topics for customer presentations Content creation and thought leadership content and deliver business enablement. Demonstrate thought leadership in customer support through multiple venues/channels (e.g. written, webinars, in-person, etc.) Assist in the authoring of content (e.g. white papers) focused on customer experience and industry trendsRequirements: 15+ years of operational experience in customer support or contact centre roles, with at least half at senior/ senior management/ senior consultant level 5+ years of contact centre value consulting experience, ideally in the context of helping customer support organisations achieve their strategic objectives through the use of technology Strong knowledge of the technology and tools that support contact centres Ability to facilitate executive conversations to elicit business and CX objectives. Develop and present compelling, convincing executive summary material to C-level stakeholders Deep understanding of the metrics that drive contact centre performance, the factors that influence them, and the implications of their change and ability to interpret, analyse, calculate and identify key challenges and value opportunities from the data. Experience performing detailed data analysis. Experienced in analytics within G-sheets or similar Experience addressing rapid growth and scale with a customer support organisation Experience with customer service departments of varying sizes Excellent written and verbal communication and presentation skills Expert understanding of customer support and contact centre financial concepts Desirable extra language skills: French, Spanish, German, ItalianZendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at .Individuals seeking employment at Zendesk are considered without regard to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Technical Documentation Lead Department: Engineering Employment Type: Full Time Location: Manchester, UK Reporting To: Khaled Kaloo Description Interact provides enterprise grade intranet software that connects over three million employees to leading global names like Levi's, Domino's, Teva Pharmaceuticals, and Technicolor. Our team of customer focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, Warsaw, and Manila, we operate across North America, EMEA, and Australia. Click on any of our vacancies and you'll see one thing in common - they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you're a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets. We are looking for a Technical Documentation Lead to own and transform how we create, manage, and deliver technical content to our customers, partners, and internal teams. This is not a traditional technical writing role. We need someone who thinks like an engineer, writes like a communicator, and operates like an owner. In this role you will take responsibility for producing deep, technically rigorous documentation aimed at a technical audience: system administrators, developers, integration engineers, and IT leaders who need to understand not just what our platform does, but how it behaves, why it behaves that way, and what they need to consider when configuring, integrating, and scaling it. This covers both new features as they are released and retrospective documentation of existing platform capabilities where coverage is currently lacking or incomplete. A significant amount of technical knowledge already exists across the business, produced by developers, product managers, technical account managers, and consultants. However, this content is fragmented, inconsistently maintained, and has no single owner. This role exists to bring structure, governance, and strategic direction to that body of knowledge, turning it into a high quality, self serve knowledge base that powers customer success, reduces support burden, and accelerates presales. Why This Role Matters We are at a stage where the depth and quality of our technical documentation directly impacts customer satisfaction, support efficiency, sales velocity, and product adoption. The knowledge exists across the business, but it is scattered, inconsistent, and unmanaged. This role is about bringing engineering grade discipline to how we capture, organise, and deliver technical knowledge, and making it a genuine competitive advantage. If you are a technically minded communicator who finds satisfaction in making complex systems understandable, and you want to own a function from the ground up, we would like to hear from you. A little about you Proven experience producing customer facing technical documentation for a technical audience. We are looking for portfolio evidence of content that clearly explains system behaviour, constraints, and interactions - not just step by step "how to" guides - particularly where content supports searchability, AI driven resolution, and knowledge reuse. Strong technical background, ideally in software engineering, systems administration, or a similar discipline. You should be comfortable reading code, understanding APIs, and discussing system architecture with engineering teams. Practical experience applying AI in a documentation or knowledge context. This could include using AI assisted authoring tools, structuring content for AI consumption, improving self serve support through AI, or contributing to chatbot / knowledge automation initiatives. You should understand how content quality, structure, and metadata impact AI effectiveness. Experience working in, or closely with, enterprise SaaS product organisations, collaborating with product and engineering to translate complex functionality into clear, usable documentation. Strong understanding of information architecture, content governance, and documentation lifecycle management, with the ability to design scalable documentation structures that serve multiple audiences and use cases. Excellent written communication skills, with the ability to convey complex technical concepts with clarity, precision, and consistency for both technical and semi technical audiences. Proven ability to work cross functionally with engineering, product, support, and customer facing teams to ensure documentation accurately reflects real world usage and customer needs. A proactive, ownership driven mindset. This role starts as an individual contributor with no immediate team, requiring someone who is hands on, self directed, and comfortable building documentation strategy and execution from the ground up. Strong systems thinking and analytical reasoning. You should be able to analyse complex platforms, understand component interactions, map data flows and dependencies, and identify the implications that customers need to understand - building a coherent mental model rather than simply documenting inputs. Desirable Experience with developer portals, community platforms, or knowledge base tooling (e.g., Confluence, GitBook, ReadMe, Zendesk Guide). Familiarity with docs as code workflows (Markdown, Git, static site generators, CI/CD pipelines for documentation). Experience structuring content for AI and machine consumption, including optimisation for chatbots, semantic search, and RAG (Retrieval Augmented Generation) pipelines. Background in intranet, digital workplace, or internal communications platforms. Experience producing API and developer documentation (REST, GraphQL, webhooks). Understanding of security and compliance documentation requirements (e.g., ISO 27001, SOC 2). About the role Customer Facing Technical Documentation Author and maintain in depth technical articles covering platform behaviour, feature interactions, configuration constraints, limitations, and architectural considerations. Produce content that goes beyond surface level enablement guides. Think: how feature flags interact, what happens at scale, what the edge cases are, and what customers need to plan for when enabling capabilities. Write for a technical audience (IT administrators, developers, integration engineers) without exposing proprietary implementation detail. The goal is to explain the what and the why without giving away the how at a source code level. Publish content to the community portal, developer portal, and knowledge base, ensuring it is discoverable, well structured, and kept current. Knowledge Governance and Information Architecture Establish and enforce documentation standards, templates, style guides, and review workflows across all technical content. Audit existing internal documentation produced by engineering, product, technical consultancy, technical account management, and support teams. Identify gaps, duplication, and decay. Build and maintain an information architecture that makes it easy for both customers and internal teams to find accurate, up to date answers. Define a content lifecycle: creation, review, publication, maintenance, deprecation. Own the process end to end. Enabling Frontline and Support Teams Create and curate a knowledge base that directly supports technical support, customer success, technical account managers, and presales engineers. Ensure content is structured and tagged in a way that enables AI powered support tools (chatbots, search, auto resolution) to surface accurate answers quickly. Work with support leadership to identify the most common and costly customer queries, and prioritise documentation that drives self service resolution and deflects tickets. Partner with presales and technical consultancy teams to produce collateral that supports complex sales cycles and customer onboarding. Cross Functional Collaboration Work closely with engineering and product to document new features at launch, with a focus on technical depth and accuracy rather than marketing messaging. Take ownership of a structured handover process from engineering and product, receiving internal technical documentation, architectural decisions, design rationale, and known constraints, and translating them into clear, customer facing content. This includes retrospective coverage of existing features as well as new releases. Act as the bridge between deeply technical internal teams and the customer facing world, translating complex concepts into clear, precise, and actionable content. Benefits 25 days annual leave (with the option to buy and sell additional days) Cycle to work scheme Access to Learning & Development platform Life Insurance Auto Enrolment Pensions Healthshield (Cashback on dental check ups and fillings, eye tests, physiotherapy, prescriptions and much more) Reimburse for usage of personal mobile phone Free Gym membership and Free Friday lunch for office based staff

Key Responsibilities Participates in meetings and build trust with internal business customers, understand business objectives and seeks alignment Participates, analyzes and implements sales and distribution related changes as prioritized by the IT and business owners Works as part of the Order-to-Cash team accountable for resolving SAP issues, change requests, enhancements raised via the helpdesk or through the other possible channels Provides Level 2 and Level 3 support for sales and distribution related business processes and applicable IT solutions Analyzes and develops functional specifications and communicates to technical developers in order to develop the required solutions in the most efficient way Works on assigned SAP Sales Distribution related project work and provides periodic status updates and performs work in alignment with the project guidelines Works in close integration with the business unit departments, in order to make sure the solutions designed meet the requirements and the work done meets the expectations in terms of planning and priorities Assists with estimating work requests and service level measurements Coordinates with other partners across IT (on site) off-shore teams to manage enhancements and provide quality support

About Graitec Group Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation and an entrepreneurial spirit, we've tripled our revenue in just five years. Our North Star is clear - accelerate the digital transformation of the AECO industry and model the future. We achieve this by growing our recurring revenue through innovative software and services that drive adoption, integration, and lasting value for our customers. Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a global Autodesk Platinum Partner, we combine world class partnerships with our own cutting edge software and services to drive performance and sustainability across the industry. At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, and challenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos, and making an impact together. Learn more about the Graitec Group: How we work: Growth, Agility, Innovation, Responsibility How we behave: Ambition, Engagement, One Graitec, Positive Energy About the Team Hiring You will be working with a great team of technical staff both in the (your country) and globally. Having the ability to pull upon the expertise of very highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your personal development. Role Overview The Director, Solution Architecture - EMEA is accountable for leading the pre sales solution architecture function within the EMEA Services organization. This role owns the technical pre sales engagement model and leads a distributed team of Solution Architects and Senior Consultants who partner closely with Sales to shape, scope, and win complex services and solutions opportunities. The Director ensures high quality client engagement across the full pre sales lifecycle- including discovery, demonstrations, technical workshops, solution design, scoping, and proposal development- while continuously improving effectiveness, consistency, and business impact across the region. The scope of pre sales covers all solutions commercialized by Graitec, including proprietary intellectual property as well as partner portfolios. As a Platinum Autodesk Partner, a significant portion of activity relates to Autodesk solutions, with a strong and growing emphasis on cloud based offerings. Key Responsibilities Leadership & Team Development Lead, mentor, and develop a team of 5-15 Solution Architects across EMEA, with primary concentration in the UK, France, Germany, and Spain Build a high performing, collaborative, and client focused pre sales culture across geographies Drive capability development in solution design, storytelling, client communication, and value articulation Pre Sales Excellence & Sales Partnership Own the end to end pre sales engagement model for Services in EMEA Act as a senior technical and solution authority in strategic and complex opportunities Partner closely with Graitec Account Managers to support opportunity qualification, solution strategy, and deal execution Ensure consistent, high quality scoping, technical approaches, and proposals across the region Portfolio & Industry Expertise Oversee pre sales support for services ranging from training and support to large scale, multi country implementation programs Ensure strong alignment with Graitec's solutions portfolio and Autodesk's evolving roadmap, particularly cloud and platform based offerings Apply deep understanding of the AEC (Architecture, Engineering & Construction) industry and its extended manufacturing value chain Continuous Improvement & Operational Effectiveness Continuously improve pre sales performance and efficiency, with a focus on: Increased win rates Stronger client impact and engagement quality More differentiated, outcome oriented service proposals Evolve pre sales processes to enable seamless execution, scalability, and sales satisfaction Define and track relevant KPIs to measure performance, quality, and business impact Stakeholder Alignment Report to the VP EMEA Services and collaborate closely with the Head of Solution Architecture - North America to ensure global alignment and best practice sharing Responsibilities Proven experience leading pre sales or solution architecture teams within a services or solutions organization Strong background as a senior consultant, solution architect, or pre sales leader in complex, enterprise environments Demonstrated experience working across multiple EMEA markets, ideally including the UK, France, Germany, and Spain Understanding of the AEC industry and related manufacturing ecosystems Hands on experience with Autodesk solutions, with strong familiarity with cloud based and platform offerings is a plus Strong sales acumen and credibility in client facing, executive level engagements Track record of driving continuous improvement, process maturity, and skills development in expert teams Qualifications Bachelor's degree in Engineering, Architecture, Construction Management, Computer Science, or a related technical field Master's degree (MBA, Engineering, Technology, or related discipline) is strongly preferred Minimum 10+ years of experience in solution architecture, consulting, or technical pre sales roles, with at least 3-5 years in a leadership capacity Proven experience leading and developing distributed, multi country teams (ideally across EMEA) Strong commercial and financial acumen, including exposure to revenue forecasting, margin management, and services profitability Demonstrated ability to align technical strategy with business objectives and sales performance targets Experience defining and implementing governance models, pre sales frameworks, and solution qualification standards Track record of driving continuous improvement, operational maturity, and organizational transformation Ability to operate at both strategic and operational levels - setting vision while remaining close to execution Strong executive presence with the ability to influence senior stakeholders and C level decision makers Experience collaborating cross functionally with Sales, Delivery, Product, and Executive Leadership teams Experience mentoring senior consultants/architects and building capability development programs Willingness and ability to travel across EMEA as required Interview Process We are looking for talents that will enjoy, live and accelerate our culture and values. At Graitec, We work together locally & globally with an Entrepreneurial mindset. As entrepreneurs, we are focused on achieving our vision and do not easily get distracted along the way. We believe in our products and services and that we are on a path to solve a real problem for our target customers & the overall industry. We are thoughtful on our investments and lead ethically to maximize the company opportunity. To better understand them, we want to represent the diversity of our customers around the globe & we are breaking our own silos to better serve them. To make this culture a reality, we rally our teams around our cultural attributes: Agility, Growth, Trust, Inclusion and our values: Engagement, Collaboration, Innovation, Passion At Graitec, we're proud to be committed to diversity and inclusion in the workplace. We value our employees for the individuals they are and the contributions they can bring to our teams by bringing their authentic self at work. This resonates with the large variety of customers & markets we operate in and is part of our success story. As such, we welcome applications from all backgrounds and will not make any assessment into the application process other than candidates' skills and capabilities to succeed in role. Screening/Get to know discussion Hiring Manager Peer of hiring manager or key stakeholder to the role from another organization Business Unit leader / Office interview

We are looking for talented consultants to join the Restoration & Recovery team within our growing Incident Response practice at an Associate level. These individuals will play a critical role in the continued success of our Cyber Security division. You will work across the full lifecycle of security incidents to help our clients respond and recover, including: Overseeing r estoration workstreams during Incident Response cases : you will be integral to supporting the Incident Response team to develop bespoke restoration strategies during live incidents, focusing on ensuring security and capability is maintained . Delivering hands on technical support to assist clients with restoration and recovery during cyber incidents. Leading and developing relationships with supporting restoration partners : in some cases where we need to surge additional resources through our partners, you will need to be able to manage and direct them to achieve a positive resolution . Developing plans, policies, and training: you will be part of a team designed to strengthen the Incident Response process regarding restoration, training the Incident Response team in this area to ensure effective collaboration during cases . Developing and sharing domain expertise : we will support you in growing your cyber expertise , including sharing it with the wider team through internal initiatives and programs. Participating in an on call rotation to lead our US & APAC restoration and recovery capabilities, and provide 24 x 7 x 365 client incident coverage. On site Restoration Support: in some cases, it may be beneficial to support clients locally at their data centres or office locations. You may be expected to attend their sites during the early stages of restoration to help support these efforts. The nature of this role means that some overnight and/or international travel is required . Other features of the role include: Variety of casework: no day will be the same . Our team responds to a huge variety of incidents for both public and corporate clients. Developing an understanding of Incident Response : you will have opportunities to broaden your security awareness into t he wider incident response process, learning how restoration fits into the bigger picture of a response . Flexible working practices: responding to incidents can be intense, high pressure work . We are mindful of our team's work/life balance and offer flexible working options to support your wellbeing. WHAT WE'RE LOOKING FOR We are looking for Associates with 3 years or more relevant experience in IT Engineering, System Administration, or Infrastructure and Networking. Candidates will also have a demonstrated track record of deploying their skills specifically in IR scenarios and have experience working on time sensitive restoration projects for impacted clients. Candidates with the following qualifications and experience are likely to succeed as Consultants within our Restoration & Recovery team. That said, if you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box-we're looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others. We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives. We're looking for candidates with: In depth knowledge of virtualisation ( VMware ESXi / Hyper V especially) and Cloud hosted (AWS / Azure / GCP) configuration and implementation In depth knowledge of Active Directory and Windows Domain functions, implementation, and configuration, including integrations with AzureAD functionality. Demonstratable experience with networking, including configuration of VLAN's on switches and general configuration and troubleshooting of f irewalls. Comprehensive understanding of standard backup solution practices, restoration of data and preparing systems for introduction into production environments. It would be advantageous for candidates to poses hands on technical experience with the following : Microsoft 365, including Exchange Online and Intune Cisco n etworking and firewalls (such as Catalyst and Nexus , ASA and FTD ) Linux (such as Ubuntu, CentOS, Debian etc) Virtual Desktop Infrastructure, such as Citrix XenDesktop , VMware Horizon , or Azure Virtual Desktop Hybrid infrastructures, including environments that utilise a combination of on premise , colo datacentres, cloud, and SaaS. Relevant industry certifications are not required for this role. However, holding any of the following is beneficial: Microsoft role based certifications to either Administrator, Network Engineer, Security Engineer , or Support Engineer level. Networking Certifications such as CompTIA Network+, Cisco CCNA, or Aruba Certified Professional . OUR BENEFITS We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, this includes but is not exhaustive of: 25 days holiday per year in addition to bank holidays (+1 day for every day of service up to a maximum of 30 days); Hybrid working and flexible working hours; Matching pension contribution up to 7% (up to a maximum of 14% combined), and financial education; Life Insurance 4X Annual salary. Parental Support: Fertility treatment leave - 5 days of leave per cycle of treatment per year; Maternity leave - 26 weeks of full pay followed by 13 weeks of half pay; Paternity leave - 6 weeks of full pay. Various Health and Medical Benefits including: Private dental and medical insurance (taxable benefit) for you and your family; Virtual GP for you and your family members that live in the same household; Various gym discounts for you and your partner; EAP programme for you and your immediate family; Free access to the world famous mindfulness app Headspace. The role will be based in our London office. However, we have flexible working arrangements available.

We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer centric service design, and agile engineering practices to accelerate innovation in a tech driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge sharing and peer level support, coaching and mentoring Deepen your expertise through our culture of learning and growth - you'll have budget to take courses (technical and non technical training), plus gain certifications What you can expect Work to agile best practices and cross functionally with multiple teams and stakeholders. You'll be using your technical skills to problem solve with our clients, as well as working on internal projects Live in person whiteboarding sessions to problem solve as a team, alongside asynchronous communication on Teams Hybrid working with the team on client site or in our office a minimum of two days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site. Apply service design mindset and methods-research, synthesis, mapping, modelling, prototyping-based on what the context needs Plan and run interviews, workshops and desk research to build a clear picture of users, operations and constraints Turn complexity into clear insights and practical opportunities Co create future service options with stakeholders; facilitate alignment and decision making Choose the right level of fidelity to communicate how services work-from simple visually compelling design led narratives to detailed process models Test concepts through lightweight pilots, simulations or behavioural experiments. Use AI tools (e.g., Copilot, Miro, ChatGPT, Claude, agentic workflows, and other generative tooling) to accelerate sensemaking and option exploration Present implications and recommendations in straightforward, actionable terms for senior stakeholders Qualifications Essential requirements Even if you don't meet every requirement below, feel free to still apply as we are often hiring for similar roles which your background might be better suited to. A systems oriented thinker who treats service design as a way of thinking, not a set of deliverables Confident conducting research and synthesising evidence into direction Skilled at communicating across operations, policy, product and technology-both technically and creatively to inspire and Comfortable challenging assumptions constructively and proposing alternatives. Curious and already integrating AI into analysis, synthesis or modelling Adaptable across roles - researcher, facilitator, modeller, prototyper - based on need. Adapt the approach to the situation; avoid rigid frameworks Use AI intentionally to speed analysis and broaden scenario exploration Produce outputs that teams use to make decisions and deliver change Guide teams through ambiguity with structure and plain language Work well in multidisciplinary teams and as an IC when the project requires it Keep focus on outcomes: better decisions, better services, better experiences. Please be aware that some of our UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government's guidance on security vetting before applying. Additional information Please note that the interview stages may be subject to change based on the specific requirements of the role. Quick call with one of our Tech Recruiters - to discuss your application, the role and PA Round 1: Competency interview (60 mins) Final round : Meeting with a PA leader - a mini case study and discussion around your client centricity (60 mins) Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity based initiatives Annual performance based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on