Watmos Community Homes
Walsall, West Midlands. Hybrid Working.
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first line diagnosis and resolution.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose:
Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
12/08/2024
Full time
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first line diagnosis and resolution.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose:
Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
27/03/2023
Full time
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
JMW Solicitors are searching for a customer focused and experienced IT Analyst to join our IT Department's London-based Service Delivery team. As an IT Analyst, you and other members of the Service team will be the first point of contact for all users via telephone, email and face to face in conjunction with a service desk management system within an agreed SLA. You will be responsible for assisting with the maintenance and support of IT systems as well as contributing to IT project work as required. The working hours for this role will be 35 hours a week during standard business hours (Monday-Friday with rotational shifts between 08:00 and 18:00), with additional paid overtime as part of an out of hours rota. Responsibilities Reporting to the IT Service Manager, the key deliverables of this role will include: Delivery of high-quality technical support on a range of technologies. Hands-on attitude to troubleshooting hardware and application specific issues. Responding appropriately to, and effectively resolving or escalating user incidents or queries within SLA and KPI timeframes (first response and resolution). Take ownership of requests assigned to you and manage them through to resolution. Supporting Windows Desktop 7-10, Citrix XenApp/XenDesktop. Desktop PC, Terminal and Laptop, mobile device and printer support. Use and support of Microsoft Office Suite (Outlook, Teams, Word and Excel). Local Area Networking support including local cabling/patching to switches. Perform administrative tasks as required (user and server related). Help support and train other team members as required. About you We are looking for an experienced IT Analyst who can deliver efficient, high quality customer service, whether in person, over the phone or via other forms of digital communication such as email and chat. You'll work well as part of a team but also have the skills and motivation to take ownership of tasks and manage them through to resolution. Formal IT qualifications/certifications - MCSA or multiple MCPs would be highly advantageous. Alternatively, you may be actively working towards an entry level IT certification like CompTia A+, MSDST or ITIL Foundation. Experience required: 2+ years of hands-on related IT support experience in a professional services environment. Active Directory user configuration experience. Technical understanding of current leading technologies, suppliers and industry terminology. Awareness of data protection and confidentiality principles. Microsoft 365 awareness and willingness to gain an appropriate level of expertise in core systems such as iManage and Proclaim. Skills required: Able to manage workloads by applying priorities appropriately or as directed with discipline. Appreciation of and able to accommodate SLA and KPIs. Excellent problem solving and analysis skills with meticulous attention to detail. Working for JMW As well as a rewarding career, JMW offers its colleagues many other opportunities and benefits, including: A minimum of 25 days' annual leave (increasing with length of service) plus office closure between Christmas and New Year. Travel Insurance - covering you and eligible family members. Death In Service - 3 x basic salary. Private Medical Insurance (subject to opting in) and option of contributing to add eligible family members. Income Protection - cover of up to 75% of salary. Access to an interest free travel pass/parking loan. A one-hour early finish, one Friday a month. Two days a year to do charitable work, with a huge variety of events to get involved in. The opportunity to participate in sports teams, hobby clubs, and social events. Access to our Employee Assistance Programme and trained Mental Health First Aiders.
14/05/2025
Full time
JMW Solicitors are searching for a customer focused and experienced IT Analyst to join our IT Department's London-based Service Delivery team. As an IT Analyst, you and other members of the Service team will be the first point of contact for all users via telephone, email and face to face in conjunction with a service desk management system within an agreed SLA. You will be responsible for assisting with the maintenance and support of IT systems as well as contributing to IT project work as required. The working hours for this role will be 35 hours a week during standard business hours (Monday-Friday with rotational shifts between 08:00 and 18:00), with additional paid overtime as part of an out of hours rota. Responsibilities Reporting to the IT Service Manager, the key deliverables of this role will include: Delivery of high-quality technical support on a range of technologies. Hands-on attitude to troubleshooting hardware and application specific issues. Responding appropriately to, and effectively resolving or escalating user incidents or queries within SLA and KPI timeframes (first response and resolution). Take ownership of requests assigned to you and manage them through to resolution. Supporting Windows Desktop 7-10, Citrix XenApp/XenDesktop. Desktop PC, Terminal and Laptop, mobile device and printer support. Use and support of Microsoft Office Suite (Outlook, Teams, Word and Excel). Local Area Networking support including local cabling/patching to switches. Perform administrative tasks as required (user and server related). Help support and train other team members as required. About you We are looking for an experienced IT Analyst who can deliver efficient, high quality customer service, whether in person, over the phone or via other forms of digital communication such as email and chat. You'll work well as part of a team but also have the skills and motivation to take ownership of tasks and manage them through to resolution. Formal IT qualifications/certifications - MCSA or multiple MCPs would be highly advantageous. Alternatively, you may be actively working towards an entry level IT certification like CompTia A+, MSDST or ITIL Foundation. Experience required: 2+ years of hands-on related IT support experience in a professional services environment. Active Directory user configuration experience. Technical understanding of current leading technologies, suppliers and industry terminology. Awareness of data protection and confidentiality principles. Microsoft 365 awareness and willingness to gain an appropriate level of expertise in core systems such as iManage and Proclaim. Skills required: Able to manage workloads by applying priorities appropriately or as directed with discipline. Appreciation of and able to accommodate SLA and KPIs. Excellent problem solving and analysis skills with meticulous attention to detail. Working for JMW As well as a rewarding career, JMW offers its colleagues many other opportunities and benefits, including: A minimum of 25 days' annual leave (increasing with length of service) plus office closure between Christmas and New Year. Travel Insurance - covering you and eligible family members. Death In Service - 3 x basic salary. Private Medical Insurance (subject to opting in) and option of contributing to add eligible family members. Income Protection - cover of up to 75% of salary. Access to an interest free travel pass/parking loan. A one-hour early finish, one Friday a month. Two days a year to do charitable work, with a huge variety of events to get involved in. The opportunity to participate in sports teams, hobby clubs, and social events. Access to our Employee Assistance Programme and trained Mental Health First Aiders.
Location: London - Croydon Salary: £29,156 to £40,089 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent Join one of LinkedIn's Top Companies 2024! This is an exciting time to join our team and be part of something amazing. If you have exceptional customer service skills and want to make a real difference to peoples lives then this could be just what you've been looking for! Following an internal promotion we're looking for a Desk Side Analyst to join our team. With a working knowledge of Microsoft technologies: Windows operating systems, M365, network fundamentals, tablet & mobile support (Android and iOs), printer set up and support, networking (including patching) and video conference systems, you'll play a vital role in the team, troubleshooting hardware and software issues and maintaining end user devices. Based out of our office in Croydon, this role is largely face to face; you'll provide daily on-site technical support and assistance to customers on site at the group's offices, sheltered housing schemes (known as LiveSmart) and other locations within the London and home counties area where Clarion provides corporate IT services. These visits will be a mixture of re-active and pro-active visits where you'll be expected to provide on site IT clinics on a regular basis as well as getting stuck in with rollouts and project work. You'll be working closely with our Service Desk and other DDaT teams as well as external partners to deliver high quality location-based support. With a good working knowledge of core IT service management processes and practices and a proven ability and drive to learn and develop new skills, you'll need to be proficient in providing end-user support for network-related queries and hardware setup. If you have excellent organisational skills, high attention to detail and the ability to plan and manage multiple changing priorities then we want to hear from you now! Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Tuesday 27th May 2025 at midnight. This is an office based role with a base location at our office in Croydon. Candidates will be expected to work from this office and others in the London and Home Counties region on a daily basis. Frequent travel required throughout London and the Home Counties. Applicants must be able to travel across the region as required. Whilst we recognise the growth and popularity of artificial intelligence (AI), it is important we are confident that your application is unique and has been completed without the use of AI technology. Applicants progressing through our selection process are not permitted to use AI technology tools or software. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
14/05/2025
Full time
Location: London - Croydon Salary: £29,156 to £40,089 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent Join one of LinkedIn's Top Companies 2024! This is an exciting time to join our team and be part of something amazing. If you have exceptional customer service skills and want to make a real difference to peoples lives then this could be just what you've been looking for! Following an internal promotion we're looking for a Desk Side Analyst to join our team. With a working knowledge of Microsoft technologies: Windows operating systems, M365, network fundamentals, tablet & mobile support (Android and iOs), printer set up and support, networking (including patching) and video conference systems, you'll play a vital role in the team, troubleshooting hardware and software issues and maintaining end user devices. Based out of our office in Croydon, this role is largely face to face; you'll provide daily on-site technical support and assistance to customers on site at the group's offices, sheltered housing schemes (known as LiveSmart) and other locations within the London and home counties area where Clarion provides corporate IT services. These visits will be a mixture of re-active and pro-active visits where you'll be expected to provide on site IT clinics on a regular basis as well as getting stuck in with rollouts and project work. You'll be working closely with our Service Desk and other DDaT teams as well as external partners to deliver high quality location-based support. With a good working knowledge of core IT service management processes and practices and a proven ability and drive to learn and develop new skills, you'll need to be proficient in providing end-user support for network-related queries and hardware setup. If you have excellent organisational skills, high attention to detail and the ability to plan and manage multiple changing priorities then we want to hear from you now! Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Tuesday 27th May 2025 at midnight. This is an office based role with a base location at our office in Croydon. Candidates will be expected to work from this office and others in the London and Home Counties region on a daily basis. Frequent travel required throughout London and the Home Counties. Applicants must be able to travel across the region as required. Whilst we recognise the growth and popularity of artificial intelligence (AI), it is important we are confident that your application is unique and has been completed without the use of AI technology. Applicants progressing through our selection process are not permitted to use AI technology tools or software. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Senior Service Desk Analyst - M365/Intune/Cisco/Meraki I am currently recruiting for an experienced Senior Service Desk Analyst for a Specialty insurance client of ours based in central London. This is an exciting opportunity for a strong Service Desk Analyst working in 2nd - 3rd line with potential to move into a team lead role in the future. Experience required: - Incident/Problem Management - Service Improvement/Change Management - Very Technical as there is no escalation point beyond this Technical Skills: - Microsoft 365/Active Directory/Azure/Exchange - Cisco - Meraki - Intune - Strong ITIL Knowledge (Ideally Certified) This is a permanent position paying up to £55,000 Hybrid working - 3 days a week on-site in central London. For more information, please feel free to email me a copy of your CV to (see below) Successful applicants will be contacted within 24 hours of applying. The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website. When we recruit, we welcome the unique contributions you can bring thanks to your sex, ethnicity, race, gender identity, nationality, age, disability and beliefs. Senior Service Desk Analyst - M365/Intune/Cisco/Meraki
14/05/2025
Full time
Senior Service Desk Analyst - M365/Intune/Cisco/Meraki I am currently recruiting for an experienced Senior Service Desk Analyst for a Specialty insurance client of ours based in central London. This is an exciting opportunity for a strong Service Desk Analyst working in 2nd - 3rd line with potential to move into a team lead role in the future. Experience required: - Incident/Problem Management - Service Improvement/Change Management - Very Technical as there is no escalation point beyond this Technical Skills: - Microsoft 365/Active Directory/Azure/Exchange - Cisco - Meraki - Intune - Strong ITIL Knowledge (Ideally Certified) This is a permanent position paying up to £55,000 Hybrid working - 3 days a week on-site in central London. For more information, please feel free to email me a copy of your CV to (see below) Successful applicants will be contacted within 24 hours of applying. The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website. When we recruit, we welcome the unique contributions you can bring thanks to your sex, ethnicity, race, gender identity, nationality, age, disability and beliefs. Senior Service Desk Analyst - M365/Intune/Cisco/Meraki
Job Title: IT Analyst (On-Site, Full-Time) Location: Springvale,Belfast, Ireland Contract Type: 12-Month Contract with Potential Extension Payrate: £20 to £26 per hour (Inside IR35) Working Hours: 5 days on-site, 37.5 hours per week About the Role: A leading manufacturing sector client is seeking an IT Analyst to join their dynamic, business-facing IT team. This is a hands-on role supporting both manufacturing and office environments, focused on delivering efficient IT services, maintaining critical infrastructure, and driving proactive improvements. This varied position involves a mix of desktop support, server management, and network maintenance, making it ideal for IT professionals who thrive in fast-paced, technically challenging environments. Key Responsibilities: Conduct updates, upgrades, and maintenance for both hardware and software systems to improve network efficiency, cost-effectiveness, and security. Address high-priority issues and escalations from internal business partners. Troubleshoot and resolve PC, server, networking, and cabling issues. Ensure IT services remain compliant with IT Security, SOX, and internal controls. Support the integration of IT hardware, including factory torque tooling systems like the Pinpoint system. Provide on-site IT support, including system and infrastructure management Serve as a bridge between internal IT teams and business partners, working directly with facility staff to resolve technical issues. Provide 24/7 support for critical systems, including Windows PCs and networked hardware. Conduct proactive project work to enhance IT capabilities within the facility. Use the Pinpoint system for factory torque tooling integration, including cabling and networking. Maintain clear records of tasks and follow-up actions. Required Qualifications: Fluency in English. IT-related degree or extensive ITSM/ITIL experience. Basic Microsoft 365 skills. Strong interpersonal skills for managing priorities, issues, and influencing others. Excellent communication and change management skills. Prior experience managing and resolving issues across multiple business units. Project management experience. Preferred Background: Knowledge of computer hardware, network support, software interfacing, and desktop support. Understanding of server infrastructure, telecommunications, and database management systems. Familiarity with hands-on IT support in manufacturing environments. Strong analytical skills. To apply, please upload a copy of your CV or send your CV directly Randstad Technologies is acting as an Employment Business in relation to this vacancy.
14/05/2025
Contractor
Job Title: IT Analyst (On-Site, Full-Time) Location: Springvale,Belfast, Ireland Contract Type: 12-Month Contract with Potential Extension Payrate: £20 to £26 per hour (Inside IR35) Working Hours: 5 days on-site, 37.5 hours per week About the Role: A leading manufacturing sector client is seeking an IT Analyst to join their dynamic, business-facing IT team. This is a hands-on role supporting both manufacturing and office environments, focused on delivering efficient IT services, maintaining critical infrastructure, and driving proactive improvements. This varied position involves a mix of desktop support, server management, and network maintenance, making it ideal for IT professionals who thrive in fast-paced, technically challenging environments. Key Responsibilities: Conduct updates, upgrades, and maintenance for both hardware and software systems to improve network efficiency, cost-effectiveness, and security. Address high-priority issues and escalations from internal business partners. Troubleshoot and resolve PC, server, networking, and cabling issues. Ensure IT services remain compliant with IT Security, SOX, and internal controls. Support the integration of IT hardware, including factory torque tooling systems like the Pinpoint system. Provide on-site IT support, including system and infrastructure management Serve as a bridge between internal IT teams and business partners, working directly with facility staff to resolve technical issues. Provide 24/7 support for critical systems, including Windows PCs and networked hardware. Conduct proactive project work to enhance IT capabilities within the facility. Use the Pinpoint system for factory torque tooling integration, including cabling and networking. Maintain clear records of tasks and follow-up actions. Required Qualifications: Fluency in English. IT-related degree or extensive ITSM/ITIL experience. Basic Microsoft 365 skills. Strong interpersonal skills for managing priorities, issues, and influencing others. Excellent communication and change management skills. Prior experience managing and resolving issues across multiple business units. Project management experience. Preferred Background: Knowledge of computer hardware, network support, software interfacing, and desktop support. Understanding of server infrastructure, telecommunications, and database management systems. Familiarity with hands-on IT support in manufacturing environments. Strong analytical skills. To apply, please upload a copy of your CV or send your CV directly Randstad Technologies is acting as an Employment Business in relation to this vacancy.
We are a recruiting for an IT Support Analyst to join a successful and growing company based in St Albans. Our client is one of the leading players in their field, they're a friendly, sociable company with a relaxed yet professional atmosphere. They are looking for an enthusiastic and pro-active individual with knowledge and a passion for IT! This position is ideal for a candidate looking to build on their IT skills and experience, perhaps you are looking for that next step up! This is an excellent opportunity with encouraged development and progression on offer! Key responsibilities: Provide support to internal and external users Prioritise and respond to tickets that come from multiple channels such as email, phone, chat and walk-ups Communicating with customers to help them resolve any technical issues Perform diagnostic and route cause analysis Monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems and applications. What the employer is looking for: 2 years + in a similar IT Support/Service Desk Analyst role Pro-active attitude with a desire to help people. Excellent written and communication skills Good organisation and prioritising skills Strong Windows desktop knowledge and administration (Windows 10) Exchange server admin (Exchange 2013/2016 Windows Server admin Active Directory and Group Policy Administration of Azure AD / Office 365 Office / O365 applications including Team Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
14/05/2025
Full time
We are a recruiting for an IT Support Analyst to join a successful and growing company based in St Albans. Our client is one of the leading players in their field, they're a friendly, sociable company with a relaxed yet professional atmosphere. They are looking for an enthusiastic and pro-active individual with knowledge and a passion for IT! This position is ideal for a candidate looking to build on their IT skills and experience, perhaps you are looking for that next step up! This is an excellent opportunity with encouraged development and progression on offer! Key responsibilities: Provide support to internal and external users Prioritise and respond to tickets that come from multiple channels such as email, phone, chat and walk-ups Communicating with customers to help them resolve any technical issues Perform diagnostic and route cause analysis Monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems and applications. What the employer is looking for: 2 years + in a similar IT Support/Service Desk Analyst role Pro-active attitude with a desire to help people. Excellent written and communication skills Good organisation and prioritising skills Strong Windows desktop knowledge and administration (Windows 10) Exchange server admin (Exchange 2013/2016 Windows Server admin Active Directory and Group Policy Administration of Azure AD / Office 365 Office / O365 applications including Team Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
Join Our Team as a Service Desk Analyst! Location: Warrington- Hybrid Contract Type: Temp To Perm Hourly Rate: 12.82 We're on the lookout for a dedicated and enthusiastic Service Desk Analyst to join our vibrant team in Warrington! If you thrive in a client-facing IT environment and have a passion for providing outstanding customer service, we want to hear from you! What You'll Do: As a Service Desk Analyst, you'll be the first line of support for our valued customers. Your role will include: Handling incoming queries and issues with professionalism and efficiency. Utilising service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets. Developing and nurturing strong relationships with customers. Ensuring compliance with ITIL framework practises in your daily operations. Collaborating with team members to deliver exceptional service under pressure. Organising and prioritising your workload to meet agreed timescales. What We're Looking For: To excel in this role, you should possess the following skills and experience: Proven experience in a client-facing IT environment. Familiarity with service management systems such as Axios Assyst, ServiceNow, or Zendesk. Awareness of ITIL framework principles. Excellent verbal and written communication skills. Strong interpersonal skills that enable you to build rapport with customers. A methodical, disciplined approach to your work. Ability to work independently while still being a team player. Basic understanding of service level agreements and third-party support agreements. General knowledge of the Microsoft 365 suite. Outstanding customer service and telephone handling skills. Why Join Us? At our company, we believe that our employees are our greatest asset! Here's what you can expect by being part of our team: Supportive Environment: Work alongside friendly and knowledgeable colleagues who are eager to help you succeed. Growth Opportunities: We're committed to your professional development and offer pathways to enhance your skills. Competitive Pay: Enjoy a competitive hourly rate of 12.82 as you contribute to our mission. Dynamic Culture: Be part of a lively and enthusiastic workplace where your contributions truly matter! Ready to Make a Difference? If you're excited about the prospect of joining our team as a Service Desk Analyst, we want to hear from you! Please submit your CV outlining your relevant experience and if successful one of our consultants will be in contact. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
14/05/2025
Seasonal
Join Our Team as a Service Desk Analyst! Location: Warrington- Hybrid Contract Type: Temp To Perm Hourly Rate: 12.82 We're on the lookout for a dedicated and enthusiastic Service Desk Analyst to join our vibrant team in Warrington! If you thrive in a client-facing IT environment and have a passion for providing outstanding customer service, we want to hear from you! What You'll Do: As a Service Desk Analyst, you'll be the first line of support for our valued customers. Your role will include: Handling incoming queries and issues with professionalism and efficiency. Utilising service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets. Developing and nurturing strong relationships with customers. Ensuring compliance with ITIL framework practises in your daily operations. Collaborating with team members to deliver exceptional service under pressure. Organising and prioritising your workload to meet agreed timescales. What We're Looking For: To excel in this role, you should possess the following skills and experience: Proven experience in a client-facing IT environment. Familiarity with service management systems such as Axios Assyst, ServiceNow, or Zendesk. Awareness of ITIL framework principles. Excellent verbal and written communication skills. Strong interpersonal skills that enable you to build rapport with customers. A methodical, disciplined approach to your work. Ability to work independently while still being a team player. Basic understanding of service level agreements and third-party support agreements. General knowledge of the Microsoft 365 suite. Outstanding customer service and telephone handling skills. Why Join Us? At our company, we believe that our employees are our greatest asset! Here's what you can expect by being part of our team: Supportive Environment: Work alongside friendly and knowledgeable colleagues who are eager to help you succeed. Growth Opportunities: We're committed to your professional development and offer pathways to enhance your skills. Competitive Pay: Enjoy a competitive hourly rate of 12.82 as you contribute to our mission. Dynamic Culture: Be part of a lively and enthusiastic workplace where your contributions truly matter! Ready to Make a Difference? If you're excited about the prospect of joining our team as a Service Desk Analyst, we want to hear from you! Please submit your CV outlining your relevant experience and if successful one of our consultants will be in contact. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Desktop Support Analyst - Part time (28 hours per week) Location: London Contract Type: Permanent Position Type: Part Time Closing Date: Friday 09 May 2025 Slater and Gordon are a leading consumer law firm which provides a broad range of specialist legal and complementary services. We are undergoing a huge transformation across all areas of the business, with a focus on people and technology, and our mission is to give people easier access to our world class legal services. We have an exciting opportunity for a Desktop Support Analyst to join our team in London, on a part time basis, working 28hrs per week, 4 days a week, fully onsite (Monday, Tuesday, Wednesday, and Thursday) . You will be a key member of the Service Delivery team at Slater and Gordon. The expectation is to deliver excellent technical/non-technical device management support with outstanding workplace experience, customer satisfaction, and efficiency within the annual technology budget and service level commitments. Responsibilities: Build/Provision MMD devices for New Starters joining the firm. Process Leaver and replacement Laptop, Desktops and Corporate Phones as they're received back into the firm - assessing and testing before adding back to stock. Maintain the fleet of devices for optimal performance and technology delivery. This includes usable stock, in use devices as well as assets that require repair/decommissioning from service. Maintain the asset register in relation to laptops, desktops, and corporate mobile phones. Maintain and recommend action in relation to broken devices/warranty claims on devices and report the volumes monthly to the Problem and Service Manager. Support, develop, and co-ordinate the effective functioning of business devices and applications. Assist customer enquiries via the Technology Service Portal, projects, administrative work, and new product/service releases in relation to devices, including testing. Manage the planning of device configuration changes and releases, including but not limited to, application releases. Management of OS device images for onboarding/provisioning. Management of software deployment updates via Windows/Office Updates. Maintenance of Asset register and CMDB as part of the Change Management process (Configuration Items). Configuring a device so it performs as expected using the bundled operating system, business/workflow software and/or with other hardware devices. About You: Experience within a leadership role or managing a team/service. High level of customer service skills. High level of IT knowledge in relation to device management and tooling. What we offer in return: A competitive salary and benefits package including 25 days holiday allowance plus the option to purchase an extra 5 days, pension scheme, health cash plan, life assurance and income protection insurance. The opportunity to develop a rewarding and successful career with an award-winning law firm.
14/05/2025
Full time
Desktop Support Analyst - Part time (28 hours per week) Location: London Contract Type: Permanent Position Type: Part Time Closing Date: Friday 09 May 2025 Slater and Gordon are a leading consumer law firm which provides a broad range of specialist legal and complementary services. We are undergoing a huge transformation across all areas of the business, with a focus on people and technology, and our mission is to give people easier access to our world class legal services. We have an exciting opportunity for a Desktop Support Analyst to join our team in London, on a part time basis, working 28hrs per week, 4 days a week, fully onsite (Monday, Tuesday, Wednesday, and Thursday) . You will be a key member of the Service Delivery team at Slater and Gordon. The expectation is to deliver excellent technical/non-technical device management support with outstanding workplace experience, customer satisfaction, and efficiency within the annual technology budget and service level commitments. Responsibilities: Build/Provision MMD devices for New Starters joining the firm. Process Leaver and replacement Laptop, Desktops and Corporate Phones as they're received back into the firm - assessing and testing before adding back to stock. Maintain the fleet of devices for optimal performance and technology delivery. This includes usable stock, in use devices as well as assets that require repair/decommissioning from service. Maintain the asset register in relation to laptops, desktops, and corporate mobile phones. Maintain and recommend action in relation to broken devices/warranty claims on devices and report the volumes monthly to the Problem and Service Manager. Support, develop, and co-ordinate the effective functioning of business devices and applications. Assist customer enquiries via the Technology Service Portal, projects, administrative work, and new product/service releases in relation to devices, including testing. Manage the planning of device configuration changes and releases, including but not limited to, application releases. Management of OS device images for onboarding/provisioning. Management of software deployment updates via Windows/Office Updates. Maintenance of Asset register and CMDB as part of the Change Management process (Configuration Items). Configuring a device so it performs as expected using the bundled operating system, business/workflow software and/or with other hardware devices. About You: Experience within a leadership role or managing a team/service. High level of customer service skills. High level of IT knowledge in relation to device management and tooling. What we offer in return: A competitive salary and benefits package including 25 days holiday allowance plus the option to purchase an extra 5 days, pension scheme, health cash plan, life assurance and income protection insurance. The opportunity to develop a rewarding and successful career with an award-winning law firm.
We are recruiting for numerous Security Cleared (Minimum SC) First/Second Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to the customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.
14/05/2025
Seasonal
We are recruiting for numerous Security Cleared (Minimum SC) First/Second Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to the customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.
Job Title - IT Systems Support Analyst Department/Sector - Business Travel Job Location - London Salary - £32k Join this highly successful and professional travel company based in the City and put your top IT Analyst skills to the test in this challenging and exciting role! This position will provide all levels of support and build to PC, Servers, LAN, WAN, WLAN, F/Walls and Telephone Systems within the company, as well as assisting line managers to review/document and enhance the company's current infrastructure. The ideal candidate should have a proven history within IT Support and display the willingness and commitment to succeed within the role. They must be able to work successfully both as part of a team and individually, be flexible, communicate well with colleagues and clients and be able to respond efficiently and professionally when under pressure. Responsibilities/Duties: Maintain adequate service levels for the Company Business systems users Ensure the integrity/security of the Company's information resources/data assets Maintain and enforce applicable departmental standards and procedures Maintain a personal level of technical and business expertise Support the Company's servers and networks servicing the Head Office, Remote Users and other Operational Locations Configure and install new computer hardware and software. Help research solution specific hardware and technology Participate in the creation and maintenance of inventory listings of all organisation software and hardware devices Ensure efficient/secure operation of all network systems Troubleshoot and rebuild/upgrade workstations and servers Ensure adherence to corporate best practices for IT Be responsible for proper operation of all servers and services, including Web, Name, Messaging, File, Application, communication servers and firewalls Perform routine maintenance including data backups, virus checking and removal, user account creation and management. Understand, program and support the telephone system Experience Required: Experience with desktop and server environments with the following systems: Windows 7, office systems and various Windows Server versions (2k8, 2k12) Experience of active directory user management including group policies Exchange 2013 experience mainly administration and troubleshooting Understanding of networking technologies and be able to troubleshoot LAN & WAN environments Demonstrated good knowledge of TCP/IP, DNS and other networking concepts Experience in Network Security Experience with SQL databases and web services such as IIS Good understanding of VOIP concepts and experience in telephony preferably Mitel Excellent written and communication skills Ability to work independently and within a team Time management skills, and ability to meet deadlines Excellent troubleshooting skills - desktops and servers mainly MS Windows environment Strong awareness of IT Security and standards/updates. Record keeping, administration tasks and documentation. Customer facing skills Preferred Skills / Experience: Telecoms Any major GDS system - Galileo, Sabre, Amadeus Qualifications (preferred but not essential) Preferably MCSA / MCSE Qualified
14/05/2025
Full time
Job Title - IT Systems Support Analyst Department/Sector - Business Travel Job Location - London Salary - £32k Join this highly successful and professional travel company based in the City and put your top IT Analyst skills to the test in this challenging and exciting role! This position will provide all levels of support and build to PC, Servers, LAN, WAN, WLAN, F/Walls and Telephone Systems within the company, as well as assisting line managers to review/document and enhance the company's current infrastructure. The ideal candidate should have a proven history within IT Support and display the willingness and commitment to succeed within the role. They must be able to work successfully both as part of a team and individually, be flexible, communicate well with colleagues and clients and be able to respond efficiently and professionally when under pressure. Responsibilities/Duties: Maintain adequate service levels for the Company Business systems users Ensure the integrity/security of the Company's information resources/data assets Maintain and enforce applicable departmental standards and procedures Maintain a personal level of technical and business expertise Support the Company's servers and networks servicing the Head Office, Remote Users and other Operational Locations Configure and install new computer hardware and software. Help research solution specific hardware and technology Participate in the creation and maintenance of inventory listings of all organisation software and hardware devices Ensure efficient/secure operation of all network systems Troubleshoot and rebuild/upgrade workstations and servers Ensure adherence to corporate best practices for IT Be responsible for proper operation of all servers and services, including Web, Name, Messaging, File, Application, communication servers and firewalls Perform routine maintenance including data backups, virus checking and removal, user account creation and management. Understand, program and support the telephone system Experience Required: Experience with desktop and server environments with the following systems: Windows 7, office systems and various Windows Server versions (2k8, 2k12) Experience of active directory user management including group policies Exchange 2013 experience mainly administration and troubleshooting Understanding of networking technologies and be able to troubleshoot LAN & WAN environments Demonstrated good knowledge of TCP/IP, DNS and other networking concepts Experience in Network Security Experience with SQL databases and web services such as IIS Good understanding of VOIP concepts and experience in telephony preferably Mitel Excellent written and communication skills Ability to work independently and within a team Time management skills, and ability to meet deadlines Excellent troubleshooting skills - desktops and servers mainly MS Windows environment Strong awareness of IT Security and standards/updates. Record keeping, administration tasks and documentation. Customer facing skills Preferred Skills / Experience: Telecoms Any major GDS system - Galileo, Sabre, Amadeus Qualifications (preferred but not essential) Preferably MCSA / MCSE Qualified
We are currently recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role. You would be working Monday to Friday, 37 hours a week, working 08.30-17.00 Mon/Thur and 08.30-16.30 Friday. Please note: Experience working in a Service Desk Analyst post is required. This role is fully on site, therefore the right candidate should be local to Northallerton. PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting the ICT technology strategy and road map which is intrinsically linked to the organisational priorities of the OPFCC, NYP and NYFRS. You will work in a team of Service Desk Analysts to deliver incident management and request fulfilment whilst maintaining service stability working closely with the wider ICT Team. You will work to ensure all Service Delivery components of the service catalogue in line with the associated key performance indicators and following EnableNY processes and policies. You will contribute to work falling outside the service catalogue supporting projects and commissioned work as directed by the line management. This may include field work and out of hours working. You will support a positive and inclusive team culture aligned to exemplify 'one ICT service' offering to service users. In-keeping with the vision of 'one ICT service'. Key Responsibilities Providing technical support responding to enquires, evaluating, and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service. Responsible for responding and raising ICT service management cases categorising against service level agreements and service reporting data ensuring quality content to support the wider ICT organisation. As part of the Service Support Team provide input into the Service Delivery strategy and roadmap supporting the strategies of the OPFCC, NYP, NYFRS and Enable NY. Support effective and positive engagement with stakeholders across the organisation providing feedback to line management to ensure the service desk activities meet current and future business needs. Identify and promote to line management any opportunities to innovate, advance and improve service transition lifecycle to support the business requirements of the OPFCC, NYP, NYFRS and Enable NY. Participate in activities to support incident management and request fulfilment across the department to time and performance quality standards. Provide support to line management on all aspects of incident management and request fulfilment management, including effective communication to end users including 3rd party providers. Ensure that the service support manager is kept informed as to the current status of all service operation activities and any outstanding issues with incident and request fulfilment cases. Contribute to the development and implementation of service support processes and compliance requirements. To support line management when consulting with clients with respect to all service support activities. Promote a culture of knowledge sharing within the ICT department to assist the service desk capability with first time fix. Attend and actively participate in meetings, events, seminars, and training regarding service support services. Contribute and promote knowledge library ensuring all submissions follow policy and process with attention to detail when documenting creating knowledge articles. Requirements To succeed in this role, you will be educated to higher education level in a relevant discipline or be able to demonstrate experience of working in an ICT service desk function within a busy multidisciplined ICT service. You will have a knowledge of incident and request fulfilment processes with a good attention to detail. You will be a problem solver with analytical skills in a highly technical customer focused service environment. With good communication skills, you will be able to form effective working relationships at all levels, and the confidence to challenge a range of internal stakeholders relating to service support matters. You will be able to communicate in the appropriate style and language with a wide range of contacts including: All customers of the OPFCC, NYFRS and NYP Members and staff of other Forces/ Partners and national ICT networks Suppliers and Contractors Members of the public You will have experience of public sector including procurement and ideally in an emergency services setting such as Police or Fire and Rescue Services You will hold one of the following qualifications or have experience of working in a Service Desk function in a regulated environment ITIL Foundation Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
14/05/2025
Seasonal
We are currently recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role. You would be working Monday to Friday, 37 hours a week, working 08.30-17.00 Mon/Thur and 08.30-16.30 Friday. Please note: Experience working in a Service Desk Analyst post is required. This role is fully on site, therefore the right candidate should be local to Northallerton. PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting the ICT technology strategy and road map which is intrinsically linked to the organisational priorities of the OPFCC, NYP and NYFRS. You will work in a team of Service Desk Analysts to deliver incident management and request fulfilment whilst maintaining service stability working closely with the wider ICT Team. You will work to ensure all Service Delivery components of the service catalogue in line with the associated key performance indicators and following EnableNY processes and policies. You will contribute to work falling outside the service catalogue supporting projects and commissioned work as directed by the line management. This may include field work and out of hours working. You will support a positive and inclusive team culture aligned to exemplify 'one ICT service' offering to service users. In-keeping with the vision of 'one ICT service'. Key Responsibilities Providing technical support responding to enquires, evaluating, and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service. Responsible for responding and raising ICT service management cases categorising against service level agreements and service reporting data ensuring quality content to support the wider ICT organisation. As part of the Service Support Team provide input into the Service Delivery strategy and roadmap supporting the strategies of the OPFCC, NYP, NYFRS and Enable NY. Support effective and positive engagement with stakeholders across the organisation providing feedback to line management to ensure the service desk activities meet current and future business needs. Identify and promote to line management any opportunities to innovate, advance and improve service transition lifecycle to support the business requirements of the OPFCC, NYP, NYFRS and Enable NY. Participate in activities to support incident management and request fulfilment across the department to time and performance quality standards. Provide support to line management on all aspects of incident management and request fulfilment management, including effective communication to end users including 3rd party providers. Ensure that the service support manager is kept informed as to the current status of all service operation activities and any outstanding issues with incident and request fulfilment cases. Contribute to the development and implementation of service support processes and compliance requirements. To support line management when consulting with clients with respect to all service support activities. Promote a culture of knowledge sharing within the ICT department to assist the service desk capability with first time fix. Attend and actively participate in meetings, events, seminars, and training regarding service support services. Contribute and promote knowledge library ensuring all submissions follow policy and process with attention to detail when documenting creating knowledge articles. Requirements To succeed in this role, you will be educated to higher education level in a relevant discipline or be able to demonstrate experience of working in an ICT service desk function within a busy multidisciplined ICT service. You will have a knowledge of incident and request fulfilment processes with a good attention to detail. You will be a problem solver with analytical skills in a highly technical customer focused service environment. With good communication skills, you will be able to form effective working relationships at all levels, and the confidence to challenge a range of internal stakeholders relating to service support matters. You will be able to communicate in the appropriate style and language with a wide range of contacts including: All customers of the OPFCC, NYFRS and NYP Members and staff of other Forces/ Partners and national ICT networks Suppliers and Contractors Members of the public You will have experience of public sector including procurement and ideally in an emergency services setting such as Police or Fire and Rescue Services You will hold one of the following qualifications or have experience of working in a Service Desk function in a regulated environment ITIL Foundation Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Join our Team as an IT Support Analyst Location: Leicester Salary: Competitive Hours: Mon-Fri shifts between 7:30am and 6pm About the role: As an IT Support Analyst at Onecom, you'll offer remote and on-site support for Macs, PCs, servers, Microsoft 365, and various associated software. You'll handle multiple service requests with a can-do attitude, ensuring prompt and efficient resolution. What makes you a great fit: Driving Licence and access to a car for occasional travel to sites(essential) Excellent interpersonal and customer-facing communication skills Strong organisational skills with the ability to remain focussed under pressure Actively maintain technical knowledge of current IT technology offerings and solutions Proactively research and find solutions for customer issues Thorough knowledge and understanding of key products and services Ability to work flexibly in a high-pressure, fast-paced environment Microsoft Active Directory User and Group Management M365 Administration and troubleshooting Good knowledge of desktop and server Operating Systems and hardware General networking hardware, protocols, and software knowledge Good understanding of routing and firewalls Good understanding of cyber security best practices MacOS experience Good understanding of domains and DNS Key responsibilities: Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents and requests within the CRM, assessing ticket severity Provide technical expertise to resolve customer incidents and service requests Maintain a high level of customer service for incidents and service requests Update the CRM effectively and manage customer tickets Develop and maintain excellent relationships with customers, becoming a trusted source of advice Collaborate with ITMS Service Desk members to provide outstanding service Continue personal development through training on relevant products and business knowledge Perks for our People: Holidays : 25 days + bank holidays and buy/sell options Other Leave : Birthday day off, 12 paid hours for flexible use, Volunteer day EV Scheme : Lease a brand-new electric car Lifestyle : 9% combined pension contribution and 4x salary life assurance Rewards : Quarterly and annual employee awards, discounts on tech Socials : All-expenses-paid company events Development : In-House Training Academy Wellbeing : 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration. ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
14/05/2025
Full time
Join our Team as an IT Support Analyst Location: Leicester Salary: Competitive Hours: Mon-Fri shifts between 7:30am and 6pm About the role: As an IT Support Analyst at Onecom, you'll offer remote and on-site support for Macs, PCs, servers, Microsoft 365, and various associated software. You'll handle multiple service requests with a can-do attitude, ensuring prompt and efficient resolution. What makes you a great fit: Driving Licence and access to a car for occasional travel to sites(essential) Excellent interpersonal and customer-facing communication skills Strong organisational skills with the ability to remain focussed under pressure Actively maintain technical knowledge of current IT technology offerings and solutions Proactively research and find solutions for customer issues Thorough knowledge and understanding of key products and services Ability to work flexibly in a high-pressure, fast-paced environment Microsoft Active Directory User and Group Management M365 Administration and troubleshooting Good knowledge of desktop and server Operating Systems and hardware General networking hardware, protocols, and software knowledge Good understanding of routing and firewalls Good understanding of cyber security best practices MacOS experience Good understanding of domains and DNS Key responsibilities: Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents and requests within the CRM, assessing ticket severity Provide technical expertise to resolve customer incidents and service requests Maintain a high level of customer service for incidents and service requests Update the CRM effectively and manage customer tickets Develop and maintain excellent relationships with customers, becoming a trusted source of advice Collaborate with ITMS Service Desk members to provide outstanding service Continue personal development through training on relevant products and business knowledge Perks for our People: Holidays : 25 days + bank holidays and buy/sell options Other Leave : Birthday day off, 12 paid hours for flexible use, Volunteer day EV Scheme : Lease a brand-new electric car Lifestyle : 9% combined pension contribution and 4x salary life assurance Rewards : Quarterly and annual employee awards, discounts on tech Socials : All-expenses-paid company events Development : In-House Training Academy Wellbeing : 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration. ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Summary of This Role Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments' revenue while providing Business Technical Support until closure. What Part Will You Play? Learns to establish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client's business, their objectives and expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships. Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub-components of major initiatives. Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign-off. Gains and maintains knowledge of how to identify critical business impact issues from Service Desk. Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for review and feedback. Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations. Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements. Occasionally acts as 24x7 first line Service Desk support, as requested, and monitors adherence to Service Desk SLAs (Service Level Agreements). What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Bachelor's degree in Information Technology or related field Typically Minimum 2 Years Relevant Exp Experience in analysis, programming and issue analysis of financial services software Preferred Qualifications Master's Degree In Information Technology or related field Typically Minimum 6 Years Relevant Exp Including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, experience in writing and analyzing Prime Licensing code a plus IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification. What Are Our Desired Skills and Capabilities? Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Programming - Good database development skills in Oracle PL/SQL Good programming skills in C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual Studio Knowledge of UNIX/Linux Operating Systems Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows Language Skills - Good knowledge of English, written and verbal and in Commonwealth of Independent States (CIS) and Brazil command of local language. In all other regions, additional client languages an advantage
14/05/2025
Full time
Summary of This Role Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments' revenue while providing Business Technical Support until closure. What Part Will You Play? Learns to establish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client's business, their objectives and expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships. Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub-components of major initiatives. Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign-off. Gains and maintains knowledge of how to identify critical business impact issues from Service Desk. Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for review and feedback. Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations. Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements. Occasionally acts as 24x7 first line Service Desk support, as requested, and monitors adherence to Service Desk SLAs (Service Level Agreements). What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Bachelor's degree in Information Technology or related field Typically Minimum 2 Years Relevant Exp Experience in analysis, programming and issue analysis of financial services software Preferred Qualifications Master's Degree In Information Technology or related field Typically Minimum 6 Years Relevant Exp Including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, experience in writing and analyzing Prime Licensing code a plus IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification. What Are Our Desired Skills and Capabilities? Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Programming - Good database development skills in Oracle PL/SQL Good programming skills in C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual Studio Knowledge of UNIX/Linux Operating Systems Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows Language Skills - Good knowledge of English, written and verbal and in Commonwealth of Independent States (CIS) and Brazil command of local language. In all other regions, additional client languages an advantage
Senior Business Analyst - London Market Do you have a burning desire to grow beyond your current capability whilst delivering varied, quality business outcomes for business partners that appreciate you, and recognise the value of collaborative teamwork? Are you interested in refining expanding your growing in your role as Senior Business Analyst as part of our diverse EMEA Change Team? With the flexibility to work both virtually and from an office closest to your home, this career opportunity, expanding our high performing Change Team here at Aon could be the opportunity you have been looking for. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like As a Senior Business Analyst, you will play a critical role in shaping an organization's long-term vision and strategy by using data, research, and business analysis to find opportunities, optimise processes, and support decision-making. The responsibilities of a Senior Business Analyst extend beyond basic analytical tasks and involve leading high-impact projects, providing strategic insights, and working closely with key partners to drive business success. Senior Business Analysts are typically responsible for, but not limited to: Collaborate as part of project structures, as well as work independently, and engage with partners at all levels to drive outcomes, including the facilitation of business interviews and workshops using proven techniques. Preparing feasibility studies, defining minimal viable products (MVPs) and cost benefit analyses (jointly with PM / Finance). Utilise skills and experience in the areas of structured problem solving, business analysis, data analytics, design thinking, lean process improvement and undertake process design and process re-engineering to support performance excellence in the organisation to identify pivotal initiatives. Working with 3rd party suppliers to support system configuration activities, including gathering requirements from key partners for configuration tasks, reviewing system specifications and ensuring signoff is achieved from SMEs. Use sophisticated data analysis techniques to provide insights into business performance and volumes data to support the critical initiatives in prioritisation of specific lines of business, processes and trading partnerships. Gain a comprehensive understanding of the business processes and activities that influence and are influenced by the product or service, ensuring alignment with the broader strategy. Engage with partners to understand their perspectives, needs, processes, and constraints to facilitate effective and efficient business process changes. Assist in defining success metrics and support mechanisms for supervising throughout the service life cycles. Facilitate the implementation of new business strategies, systems, or processes by providing training and/or procedure documentation to ensure that teams are well-prepared to implement changes. Proactively identify potential risks and issues related to business requirements, process changes or project lifecycle. Guide as an expert practitioner and mentor within the Business Analyst community, responsible for supervising and coordinating the efforts of multiple Business Analysts. Supervise adherence to governance, policy and compliance, collaborating with partners to implement and supervise best practices. How this opportunity is different Our EMEA Change Team serves all Solution Lines and all Regions in EMEA, so the projects and partners are wide and varied. If you enjoy learning about different commercial processes and products, then this role provides opportunity for both knowledge growth and career progression. Equally, if you prefer to specialise, this can be highlighted in 121's with your line manager and resource allocation processes can be advised of preferences. Obviously operational need may override preference on occasion BUT Aon encourages colleagues to discuss their career aspirations and provides many opportunities for those that wish to stretch themselves. Skills and experience that will lead to success Excellent communicator Initiates, grows and maintains strong working relationships at all levels. Adapts content, style and level of detail of written and verbal communications to fit numerous, diverse audiences. Superb communication and presentation skills, both oral and written. Critical thinker Understands, articulates and translates business problems to define clear activities which result in desired solutions. Effective in identifying problems, performing analysis to determine root causes. Conducts feasibility studies with independence, open-mindedness incorporating business case and impact assessment to enable form opinions and present recommendations. Technical competency Solid understanding of analysis methodologies and development life cycles and an understanding of the fundamental analysis process and demonstrates a pragmatic application of these, appropriate to a given audience and/or situation. Analyses the structure of the business, its goals and how process, technology and people influence current performance. Identifies problems, threats and opportunities within a business, supported by data analysis to substantiate the magnitude and trend of the problem. Excellent knowledge of technology and standard desktop packages: MS/Excel, MS/Word, MS/PowerPoint, MS/Visio. Adaptable Learns business concepts quickly. Takes on additional responsibilities to ensure success of the project. Formulates ways for businesses to improve operational efficiency, reduce operational risk, reduce expenses, enable scalable growth. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
14/05/2025
Full time
Senior Business Analyst - London Market Do you have a burning desire to grow beyond your current capability whilst delivering varied, quality business outcomes for business partners that appreciate you, and recognise the value of collaborative teamwork? Are you interested in refining expanding your growing in your role as Senior Business Analyst as part of our diverse EMEA Change Team? With the flexibility to work both virtually and from an office closest to your home, this career opportunity, expanding our high performing Change Team here at Aon could be the opportunity you have been looking for. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like As a Senior Business Analyst, you will play a critical role in shaping an organization's long-term vision and strategy by using data, research, and business analysis to find opportunities, optimise processes, and support decision-making. The responsibilities of a Senior Business Analyst extend beyond basic analytical tasks and involve leading high-impact projects, providing strategic insights, and working closely with key partners to drive business success. Senior Business Analysts are typically responsible for, but not limited to: Collaborate as part of project structures, as well as work independently, and engage with partners at all levels to drive outcomes, including the facilitation of business interviews and workshops using proven techniques. Preparing feasibility studies, defining minimal viable products (MVPs) and cost benefit analyses (jointly with PM / Finance). Utilise skills and experience in the areas of structured problem solving, business analysis, data analytics, design thinking, lean process improvement and undertake process design and process re-engineering to support performance excellence in the organisation to identify pivotal initiatives. Working with 3rd party suppliers to support system configuration activities, including gathering requirements from key partners for configuration tasks, reviewing system specifications and ensuring signoff is achieved from SMEs. Use sophisticated data analysis techniques to provide insights into business performance and volumes data to support the critical initiatives in prioritisation of specific lines of business, processes and trading partnerships. Gain a comprehensive understanding of the business processes and activities that influence and are influenced by the product or service, ensuring alignment with the broader strategy. Engage with partners to understand their perspectives, needs, processes, and constraints to facilitate effective and efficient business process changes. Assist in defining success metrics and support mechanisms for supervising throughout the service life cycles. Facilitate the implementation of new business strategies, systems, or processes by providing training and/or procedure documentation to ensure that teams are well-prepared to implement changes. Proactively identify potential risks and issues related to business requirements, process changes or project lifecycle. Guide as an expert practitioner and mentor within the Business Analyst community, responsible for supervising and coordinating the efforts of multiple Business Analysts. Supervise adherence to governance, policy and compliance, collaborating with partners to implement and supervise best practices. How this opportunity is different Our EMEA Change Team serves all Solution Lines and all Regions in EMEA, so the projects and partners are wide and varied. If you enjoy learning about different commercial processes and products, then this role provides opportunity for both knowledge growth and career progression. Equally, if you prefer to specialise, this can be highlighted in 121's with your line manager and resource allocation processes can be advised of preferences. Obviously operational need may override preference on occasion BUT Aon encourages colleagues to discuss their career aspirations and provides many opportunities for those that wish to stretch themselves. Skills and experience that will lead to success Excellent communicator Initiates, grows and maintains strong working relationships at all levels. Adapts content, style and level of detail of written and verbal communications to fit numerous, diverse audiences. Superb communication and presentation skills, both oral and written. Critical thinker Understands, articulates and translates business problems to define clear activities which result in desired solutions. Effective in identifying problems, performing analysis to determine root causes. Conducts feasibility studies with independence, open-mindedness incorporating business case and impact assessment to enable form opinions and present recommendations. Technical competency Solid understanding of analysis methodologies and development life cycles and an understanding of the fundamental analysis process and demonstrates a pragmatic application of these, appropriate to a given audience and/or situation. Analyses the structure of the business, its goals and how process, technology and people influence current performance. Identifies problems, threats and opportunities within a business, supported by data analysis to substantiate the magnitude and trend of the problem. Excellent knowledge of technology and standard desktop packages: MS/Excel, MS/Word, MS/PowerPoint, MS/Visio. Adaptable Learns business concepts quickly. Takes on additional responsibilities to ensure success of the project. Formulates ways for businesses to improve operational efficiency, reduce operational risk, reduce expenses, enable scalable growth. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
Overview We are seeking talented Business Analysts, ideally with experience in Digital Transformation projects to join our growing practice at Expleo. The role has two components: Client Focused - delivering consultancy and analytical services to clients to co-create value Expleo - supporting the BA practice and working within others as part of a multidisciplinary delivery team Responsibilities For a client engagement: Research a client's business model, strategy, and capabilities, understand their problems and their vision, goals and strategy Undertake stakeholder analysis, communication and engagement through all stages of change Run workshops using proven techniques for creating detailed business, functional and non-functional requirements Independently manage business analysis work for a client change, using empathy to work with client stakeholders and partners to develop insight and trust Investigate options, provide recommendations and roadmaps, create business cases, and other analysis documents required for the change project Ensure the solution/s is compatible with the client's business, infrastructure, systems, data and security architectures, and its regulatory and commercial constraints Ensure the solution is focused on customer value where the customer journey is impacted Identify opportunities for innovation, efficiency gain, and improvements to customer value and satisfaction, and employee ways of working, bring these to your stakeholder's attention, and incorporate these into your work Elicit requirements from stakeholders to create requirement repositories, Users Story maps, and prioritised backlogs Process modelling and process improvement with an emphasis on efficiency and automation where possible Support the development and QA (test) teams with clear, signed-off requirements or user stories, and sufficiently detailed and decomposed acceptance criteria for all relevant scenarios, Provide the development and QA (test) teams supporting matrices and documentation for logical data models and data mapping with particular care for integrations, business rules, threshold criteria, UI/UX diagrams, state transition diagrams, non-functional constraints, etc Identify the impacts of a change on business teams, customers, and other change initiatives Help the business prepare for implementing a change by creating some or all of the following: a business readiness plan, business processes, customer journeys, training requirements, user guides or run-books, a service design, metrics and OKRs (objectives and key results), communications plans, and any relevant system-support Service Desk services Support UAT, run model office sessions where appropriate, and support hypercare where used Comply with Client project governance and reporting needs Manage client expectations to ensure that you can deliver for the project team and the business Be able to work with and understand data, data flow and data mapping For Expleo: Network and work as part of multi-disciplinary teams, including Operations, Sales and Client Success Partners Identify opportunities for business development with the client Comply with Expleo Delivery governance related to sharing client knowledge and relationship management, reporting, raising issues, as well as capturing learning and case studies for clients Share your knowledge and experience with other team members Support team success and motivate others to keep morale and performance high Qualifications BCS Business Analysis International Diploma (or equivalent) A Bachelor's Degree in Computer Science, Information Systems, or other related field, or equivalent work experience Essential skills Eliciting and managing requirements Process modelling High level data modelling Agile and waterfall SDLC frameworks, roles, responsibilities and ceremonies Problem analysis and operational excellence Strong stakeholder management skills Demonstrable experience of delivering change using technology and soft skills Advanced MS Excel ability and working knowledge of MS PowerPoint, MS Visio (or similar process modelling tool) and MS Word Self-management, the ability to plan and organise your work to align with the client's plan or milestone dates, by setting quantified goals and working to defined standards Experience Commercial and regulatory awareness Consulting experience an advantage What do I need before I apply The expectation is that you will be able to work on client site in Buckinghamshire 1-2 days per week or as the programme requires. Fluency in English is required to effectively communicate with clients. Benefits Collaborative working environment - we stand shoulder to shoulder with our clients and our peers through good times and challenges We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses Competitive company benefits Always working as one team, our people are not afraid to think big and challenge the status quo As a Disability Confident Committed Employer we have committed to: Ensure our recruitment process is inclusive and accessible Communicating and promoting vacancies Offering an interview to disabled people who meet the minimum criteria for the job Anticipating and providing reasonable adjustments as required Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people "We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age". We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive
13/05/2025
Full time
Overview We are seeking talented Business Analysts, ideally with experience in Digital Transformation projects to join our growing practice at Expleo. The role has two components: Client Focused - delivering consultancy and analytical services to clients to co-create value Expleo - supporting the BA practice and working within others as part of a multidisciplinary delivery team Responsibilities For a client engagement: Research a client's business model, strategy, and capabilities, understand their problems and their vision, goals and strategy Undertake stakeholder analysis, communication and engagement through all stages of change Run workshops using proven techniques for creating detailed business, functional and non-functional requirements Independently manage business analysis work for a client change, using empathy to work with client stakeholders and partners to develop insight and trust Investigate options, provide recommendations and roadmaps, create business cases, and other analysis documents required for the change project Ensure the solution/s is compatible with the client's business, infrastructure, systems, data and security architectures, and its regulatory and commercial constraints Ensure the solution is focused on customer value where the customer journey is impacted Identify opportunities for innovation, efficiency gain, and improvements to customer value and satisfaction, and employee ways of working, bring these to your stakeholder's attention, and incorporate these into your work Elicit requirements from stakeholders to create requirement repositories, Users Story maps, and prioritised backlogs Process modelling and process improvement with an emphasis on efficiency and automation where possible Support the development and QA (test) teams with clear, signed-off requirements or user stories, and sufficiently detailed and decomposed acceptance criteria for all relevant scenarios, Provide the development and QA (test) teams supporting matrices and documentation for logical data models and data mapping with particular care for integrations, business rules, threshold criteria, UI/UX diagrams, state transition diagrams, non-functional constraints, etc Identify the impacts of a change on business teams, customers, and other change initiatives Help the business prepare for implementing a change by creating some or all of the following: a business readiness plan, business processes, customer journeys, training requirements, user guides or run-books, a service design, metrics and OKRs (objectives and key results), communications plans, and any relevant system-support Service Desk services Support UAT, run model office sessions where appropriate, and support hypercare where used Comply with Client project governance and reporting needs Manage client expectations to ensure that you can deliver for the project team and the business Be able to work with and understand data, data flow and data mapping For Expleo: Network and work as part of multi-disciplinary teams, including Operations, Sales and Client Success Partners Identify opportunities for business development with the client Comply with Expleo Delivery governance related to sharing client knowledge and relationship management, reporting, raising issues, as well as capturing learning and case studies for clients Share your knowledge and experience with other team members Support team success and motivate others to keep morale and performance high Qualifications BCS Business Analysis International Diploma (or equivalent) A Bachelor's Degree in Computer Science, Information Systems, or other related field, or equivalent work experience Essential skills Eliciting and managing requirements Process modelling High level data modelling Agile and waterfall SDLC frameworks, roles, responsibilities and ceremonies Problem analysis and operational excellence Strong stakeholder management skills Demonstrable experience of delivering change using technology and soft skills Advanced MS Excel ability and working knowledge of MS PowerPoint, MS Visio (or similar process modelling tool) and MS Word Self-management, the ability to plan and organise your work to align with the client's plan or milestone dates, by setting quantified goals and working to defined standards Experience Commercial and regulatory awareness Consulting experience an advantage What do I need before I apply The expectation is that you will be able to work on client site in Buckinghamshire 1-2 days per week or as the programme requires. Fluency in English is required to effectively communicate with clients. Benefits Collaborative working environment - we stand shoulder to shoulder with our clients and our peers through good times and challenges We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses Competitive company benefits Always working as one team, our people are not afraid to think big and challenge the status quo As a Disability Confident Committed Employer we have committed to: Ensure our recruitment process is inclusive and accessible Communicating and promoting vacancies Offering an interview to disabled people who meet the minimum criteria for the job Anticipating and providing reasonable adjustments as required Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people "We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age". We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive
End User Support Analyst - Birmingham Hybrid working Salary upto 39,000 A leading client in Birmingham seeks an End User Support Analyst to provide onsite IT support for colleagues. Responsibilities include resolving technical incidents and service requests for devices like iPhones, iPads, PCs, and laptops. The EUS Analyst will interface with IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. The role requires maintaining operational processes and procedures, supporting escalations, and ensuring high-quality IT support services using ITSM Remedy. The analyst must provide timely updates for all incidents and service requests, and perform technical support tasks as needed. An End User Support Analyst prioritises customer service in all interactions and actively seeks to enhance service excellence. They resolve technical incidents and fulfill service requests for IT devices according to agreed service levels, coordinating with internal support teams when necessary. Key skills and responsibilities, End User Support experience Strong cloud experience Knowledge of HP, Lenovo, Apple hardware (laptops, iPhones, iPads), office telephony, and WiFi Configuring Firmware/BIOS according to standards Operating System tasks (installing, updating, remediating Microsoft Windows) End point software management (installing, updating, remediating Microsoft Office) Experience with Mobile Device Management (device enrolment/un-enrolment via Mobile Iron) Enterprise management systems (device updates, software installation using Microsoft SCCM, McAfee, PGP, BitLocker) Deployment technologies (pre-boot configuration, device boot sequences with Microsoft SCCM, Microsoft MDT) Interested? Please submit your updated CV to Lewis Rushton at Crimson or immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
13/05/2025
Full time
End User Support Analyst - Birmingham Hybrid working Salary upto 39,000 A leading client in Birmingham seeks an End User Support Analyst to provide onsite IT support for colleagues. Responsibilities include resolving technical incidents and service requests for devices like iPhones, iPads, PCs, and laptops. The EUS Analyst will interface with IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. The role requires maintaining operational processes and procedures, supporting escalations, and ensuring high-quality IT support services using ITSM Remedy. The analyst must provide timely updates for all incidents and service requests, and perform technical support tasks as needed. An End User Support Analyst prioritises customer service in all interactions and actively seeks to enhance service excellence. They resolve technical incidents and fulfill service requests for IT devices according to agreed service levels, coordinating with internal support teams when necessary. Key skills and responsibilities, End User Support experience Strong cloud experience Knowledge of HP, Lenovo, Apple hardware (laptops, iPhones, iPads), office telephony, and WiFi Configuring Firmware/BIOS according to standards Operating System tasks (installing, updating, remediating Microsoft Windows) End point software management (installing, updating, remediating Microsoft Office) Experience with Mobile Device Management (device enrolment/un-enrolment via Mobile Iron) Enterprise management systems (device updates, software installation using Microsoft SCCM, McAfee, PGP, BitLocker) Deployment technologies (pre-boot configuration, device boot sequences with Microsoft SCCM, Microsoft MDT) Interested? Please submit your updated CV to Lewis Rushton at Crimson or immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
JOB DESCRIPTION Job Title: Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community of Europe and Africa-Middle East, which will often include visitors from international sites, in response to incidents, requests and project work arising on supported computer applications and platforms. Main Responsibilities Decision Making Authority Troubleshoot and provide first level support on Service Desk calls spanning a wide range of applications, systems and hardware. Create detailed service desk calls in AskMe (ServiceNow) tool, monitor, chase resolver groups and keep user informed of progress through the lifecycle of the call, from inception through to resolution. Build/rebuild workstations to company specifications. Asset Management, including the deployment and collection of redundant IT equipment and the accurate updating of inventories. Provide basic user training for new starters and for new equipment. Assist users with IT equipment location moves around the site. Project work: Application and new equipment rollouts, audits. Day-to-day Service Desk activities including: dealing with contractors, managing the Service Desk email inbox, phone calls, chats, walk-ins and AskMe unassigned queue. Keep abreast of IT activities, changes and outages. Attend team and company meetings and provided training to develop relevant knowledge and skills and to adhere to Environment, Health and Safety policy. Take part in/support company events when required. Adhere to company policies. Support the production environment for which wearing Personal Protective Clothing is essential. AskMe call placement is fundamental in reducing SLA. Required Competencies Good soft skills/communication, both verbal and keyboard, including the ability to converse with people at varying levels, from factory workers to senior executives, and should possess a customer service orientated background. Proficient problem analysing and solving skills. Previous experience of working with a Service Desk tool, preferably AskMe (ServiceNow) A fundamental working knowledge of IT principles hardware, software and other devices, e.g. Smartphones: iOS and Android. A good understanding of Windows 11 and 10. Experience of Microsoft Office 365 and 2016. Experience of Google Suite including Gmail and Drive. A knowledge of InTune, Azure, Webex, Landesk would be beneficial. The ability to work as part of a team or alone including individual project work when required. The ability to work under pressure to meet deadlines. Smart, professional appearance as customer facing.
13/05/2025
Seasonal
JOB DESCRIPTION Job Title: Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community of Europe and Africa-Middle East, which will often include visitors from international sites, in response to incidents, requests and project work arising on supported computer applications and platforms. Main Responsibilities Decision Making Authority Troubleshoot and provide first level support on Service Desk calls spanning a wide range of applications, systems and hardware. Create detailed service desk calls in AskMe (ServiceNow) tool, monitor, chase resolver groups and keep user informed of progress through the lifecycle of the call, from inception through to resolution. Build/rebuild workstations to company specifications. Asset Management, including the deployment and collection of redundant IT equipment and the accurate updating of inventories. Provide basic user training for new starters and for new equipment. Assist users with IT equipment location moves around the site. Project work: Application and new equipment rollouts, audits. Day-to-day Service Desk activities including: dealing with contractors, managing the Service Desk email inbox, phone calls, chats, walk-ins and AskMe unassigned queue. Keep abreast of IT activities, changes and outages. Attend team and company meetings and provided training to develop relevant knowledge and skills and to adhere to Environment, Health and Safety policy. Take part in/support company events when required. Adhere to company policies. Support the production environment for which wearing Personal Protective Clothing is essential. AskMe call placement is fundamental in reducing SLA. Required Competencies Good soft skills/communication, both verbal and keyboard, including the ability to converse with people at varying levels, from factory workers to senior executives, and should possess a customer service orientated background. Proficient problem analysing and solving skills. Previous experience of working with a Service Desk tool, preferably AskMe (ServiceNow) A fundamental working knowledge of IT principles hardware, software and other devices, e.g. Smartphones: iOS and Android. A good understanding of Windows 11 and 10. Experience of Microsoft Office 365 and 2016. Experience of Google Suite including Gmail and Drive. A knowledge of InTune, Azure, Webex, Landesk would be beneficial. The ability to work as part of a team or alone including individual project work when required. The ability to work under pressure to meet deadlines. Smart, professional appearance as customer facing.
Role: Service Desk Analyst Location: Nottingham Salary: 30,000 We're on the hunt for a driven Service Desk Analyst to join our client's expanding tech team in Nottingham! This is your chance to step into a key role, providing first-class support and keeping operations running smoothly. What You'll Do: Be the first point of contact for IT queries - resolving issues efficiently. Troubleshoot and diagnose software/hardware problems. Collaborate with wider IT teams to escalate and resolve complex cases. Track and log incidents - ensuring top-notch customer satisfaction. Why Join? Competitive Salary: 30,000 with performance-driven growth. Career Progression: Opportunities to upskill and advance within the company. Vibrant Culture: Work with a passionate, tech-savvy team in a thriving, modern environment. Location Perks: Central Nottingham office with easy access and great amenities. Requirements Problem solver with a passion for IT. Strong communicator who thrives in customer-facing roles. Experienced in service desk/support roles (1+ year ideal). Familiar with Windows, Office 365, and ticketing systems. Ready to take the next step? Don't miss out - apply today and join a company that values your growth and success! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
13/05/2025
Full time
Role: Service Desk Analyst Location: Nottingham Salary: 30,000 We're on the hunt for a driven Service Desk Analyst to join our client's expanding tech team in Nottingham! This is your chance to step into a key role, providing first-class support and keeping operations running smoothly. What You'll Do: Be the first point of contact for IT queries - resolving issues efficiently. Troubleshoot and diagnose software/hardware problems. Collaborate with wider IT teams to escalate and resolve complex cases. Track and log incidents - ensuring top-notch customer satisfaction. Why Join? Competitive Salary: 30,000 with performance-driven growth. Career Progression: Opportunities to upskill and advance within the company. Vibrant Culture: Work with a passionate, tech-savvy team in a thriving, modern environment. Location Perks: Central Nottingham office with easy access and great amenities. Requirements Problem solver with a passion for IT. Strong communicator who thrives in customer-facing roles. Experienced in service desk/support roles (1+ year ideal). Familiar with Windows, Office 365, and ticketing systems. Ready to take the next step? Don't miss out - apply today and join a company that values your growth and success! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Service Desk Analyst, IT Support Engineer, ITIL, AV, Audio Visual, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days the next). You MUST have Professional Services experience, along with good IT Support experience with excellent troubleshooting skills within the Microsoft Technology Stack such as M365 / Office 365, Windows Azure, Active Directory, AV / Audio Visual and maybe even SharePoint. Attitude is key here. You MUST have an excellent telephone manner, brilliant communication skills and have the ability to face off to Lawyers / Partners with no problems. Because of the Professional Services applications used in this company, they absolutely need you to have this background, along with having experience in an ITIL environment. More specifically, a Legal IT background would be preferred. This role also has the chance to progress as they love to promote from within. This is a great opportunity and salary is dependent upon experience. Apply now for more details.
13/05/2025
Full time
Service Desk Analyst, IT Support Engineer, ITIL, AV, Audio Visual, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days the next). You MUST have Professional Services experience, along with good IT Support experience with excellent troubleshooting skills within the Microsoft Technology Stack such as M365 / Office 365, Windows Azure, Active Directory, AV / Audio Visual and maybe even SharePoint. Attitude is key here. You MUST have an excellent telephone manner, brilliant communication skills and have the ability to face off to Lawyers / Partners with no problems. Because of the Professional Services applications used in this company, they absolutely need you to have this background, along with having experience in an ITIL environment. More specifically, a Legal IT background would be preferred. This role also has the chance to progress as they love to promote from within. This is a great opportunity and salary is dependent upon experience. Apply now for more details.
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