Watmos Community Homes
Walsall, West Midlands. Hybrid Working.
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first line diagnosis and resolution.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose:
Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
12/08/2024
Full time
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first line diagnosis and resolution.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose:
Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
27/03/2023
Full time
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons The Quality and Risk Management Team (QRM) provides leadership, guidance, and tools to help partners and staff manage quality and risk matters. The team is comprised of an Advisory and Compliance Team, a Chief Information Security Office Team, an Economic Crime Team, a Legal Team, the Independence and Ethics Team and the Regulatory Supervisory Team, plus the Quality Monitoring Team. The team works closely with the firm's Technical Standards Group and the firm's leadership. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview: The Technical Control Monitoring Analyst role reports to the Cyber Assurance Manager and operates as a 2nd line of defen c e . The purpose is to use data analytics and metrics to provide insights into the Firm's security posture l everag ing data from various sources . Key areas of responsibility: Design and Implementation: Develop and implement continuous controls monitoring (CCM) strategies and solutions to measure and report on the effectiveness of cybersecurity controls. Data Analysis: Analy s e data from various sources to identify trends, anomalies, and areas for improvement in security controls. Performance Metrics: Establish and track Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to measure the performance and coverage of security controls. Compliance Monitoring: Ensure compliance with internal security policies and external regulations, including frameworks like ISO/IEC 27001, CE +, CIS Reporting: Generate comprehensive reports and dashboards to provide real-time visibility into the effectiveness of security controls. Collaboration: Work closely with IT, security, and compliance teams to address identified issues and enhance security posture. Continuous Improvement: Identify opportunities for continuous improvement in CCM processes and technologies. Internal Audit Integration: Collaborate with internal audit teams to align CCM activities with audit objectives and standards set by the Institute of Internal Auditors (IIA) Qualifications: Education: Bachelor's degree in computer science , Information Security, or a related field. Advanced degree preferred. Certifications: Relevant certifications such as CISSP, CISM, CISA, or equivalent are highly desirable. Experience: Demonstrable experience in cybersecurity, with a focus on continuous monitoring and compliance. Familiarity with IIA standards and practices is a plus. Skills: Strong understanding of cybersecurity frameworks and standards. Proficiency in data analytics and visualization tools. Excellent problem-solving and analytical skills. Effective communication and collaboration abilities. S trong knowledge of modern Microsoft cloud and Desktop environments. Behaviours and attitude: Excellent communication and organisational skills. Has the confidence to challenge the status quo when developing ideas and suggestions. Demonstrates personal commitment to change and continual improvement. Demonstrated ability to independently prioritise and manage competing work assignments in a time sensitive environment. Shows a passion for Information Security and enthusiasm for quality and governance. Understands the importance of teamwork and shared motivation for the same goal. Encourages and facilitates cooperation and results, fostering an environment of collaboration. Builds both formal and informal professional networks. Embodies the BDO values. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
21/04/2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons The Quality and Risk Management Team (QRM) provides leadership, guidance, and tools to help partners and staff manage quality and risk matters. The team is comprised of an Advisory and Compliance Team, a Chief Information Security Office Team, an Economic Crime Team, a Legal Team, the Independence and Ethics Team and the Regulatory Supervisory Team, plus the Quality Monitoring Team. The team works closely with the firm's Technical Standards Group and the firm's leadership. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview: The Technical Control Monitoring Analyst role reports to the Cyber Assurance Manager and operates as a 2nd line of defen c e . The purpose is to use data analytics and metrics to provide insights into the Firm's security posture l everag ing data from various sources . Key areas of responsibility: Design and Implementation: Develop and implement continuous controls monitoring (CCM) strategies and solutions to measure and report on the effectiveness of cybersecurity controls. Data Analysis: Analy s e data from various sources to identify trends, anomalies, and areas for improvement in security controls. Performance Metrics: Establish and track Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to measure the performance and coverage of security controls. Compliance Monitoring: Ensure compliance with internal security policies and external regulations, including frameworks like ISO/IEC 27001, CE +, CIS Reporting: Generate comprehensive reports and dashboards to provide real-time visibility into the effectiveness of security controls. Collaboration: Work closely with IT, security, and compliance teams to address identified issues and enhance security posture. Continuous Improvement: Identify opportunities for continuous improvement in CCM processes and technologies. Internal Audit Integration: Collaborate with internal audit teams to align CCM activities with audit objectives and standards set by the Institute of Internal Auditors (IIA) Qualifications: Education: Bachelor's degree in computer science , Information Security, or a related field. Advanced degree preferred. Certifications: Relevant certifications such as CISSP, CISM, CISA, or equivalent are highly desirable. Experience: Demonstrable experience in cybersecurity, with a focus on continuous monitoring and compliance. Familiarity with IIA standards and practices is a plus. Skills: Strong understanding of cybersecurity frameworks and standards. Proficiency in data analytics and visualization tools. Excellent problem-solving and analytical skills. Effective communication and collaboration abilities. S trong knowledge of modern Microsoft cloud and Desktop environments. Behaviours and attitude: Excellent communication and organisational skills. Has the confidence to challenge the status quo when developing ideas and suggestions. Demonstrates personal commitment to change and continual improvement. Demonstrated ability to independently prioritise and manage competing work assignments in a time sensitive environment. Shows a passion for Information Security and enthusiasm for quality and governance. Understands the importance of teamwork and shared motivation for the same goal. Encourages and facilitates cooperation and results, fostering an environment of collaboration. Builds both formal and informal professional networks. Embodies the BDO values. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Title: 1st Line IT Support Location: Ridham Dock Road, Sittingbourne, Kent, ME9 8SR Salary: 30,000 per annum Job type: Full Time, Permanent Working Hours: 40hrs, Monday - Friday Countrystyle Recycling are proud to operate the largest independent fleet of modern waste management vehicles in Kent, London and the South East. Our fleet vehicles include dustcarts, skip trucks, hook loaders and bulk haulage lorries. About the role: To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Please note: A Full UK Driving licence and access to a vehicle for occasional travel to other sites is required. Key Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essential Requirements: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail Desirable Requirements: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with the relevant experience or job title of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, 1st Line Support, JavaScript, HTML, PHP, Wordpress, CSS, First Line Support Analyst may also be considered for this role.
19/04/2025
Full time
Job Title: 1st Line IT Support Location: Ridham Dock Road, Sittingbourne, Kent, ME9 8SR Salary: 30,000 per annum Job type: Full Time, Permanent Working Hours: 40hrs, Monday - Friday Countrystyle Recycling are proud to operate the largest independent fleet of modern waste management vehicles in Kent, London and the South East. Our fleet vehicles include dustcarts, skip trucks, hook loaders and bulk haulage lorries. About the role: To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Please note: A Full UK Driving licence and access to a vehicle for occasional travel to other sites is required. Key Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essential Requirements: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail Desirable Requirements: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with the relevant experience or job title of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, 1st Line Support, JavaScript, HTML, PHP, Wordpress, CSS, First Line Support Analyst may also be considered for this role.
IT Support Analyst, Windows, Telford, Shropshire to 30,000 This is a great opportunity for an IT Support Analyst to join a leading manufacturer in Telford. They are a market leader in their field and require an IT Support Analyst to work with the IT Manager and provide front line user support for all aspects of IT systems. This will include Administering and maintaining integrity of systems, processes, data security and access control. In addition to hardware, software and system installation, and IT Projects. Main Responsibilities To maintain a log of all IT support issues to enable detailed management reporting. Work with company staff or external partners on any IT issues under the direction of the IT Manager. Liaise with vendors to progress requests made to external business partners. Provide hardware support for PC laptop/desktop, Apple iOS, printer and telecoms to all end users and any other hardware technologies that are in use within the business. Provide software support within the business for applications such as Windows, Mac OS, Microsoft Office 365, Windows Server, Active Directory, Navision & SAP ERP, SharePoint and any other software in use within in the business. Provide networking support based around TCP/IP, DHCP, LAN/WAN, firewall and VPN technologies. To undertake any system administration required, ensure data is secure and backed up Conduct system audits as required and maintain associated IT documentation. Be involved in IT projects set out in the IT programme of work as agreed with the IT Manager. Skills, Experience, Knowledge Required Customer service-oriented approach to provide a high-quality IT support service to all levels of the business. Excellent verbal communication and written word skills. Analytical, organised and efficient, with attention to detail Flexible approach to working whilst ensuring priorities are managed effectively. Sound knowledge of Windows & MS Office apps. Excellent timekeeping and attendance. Full UK Driving Licence . ITIL certified, at least Foundation Level.
19/04/2025
Full time
IT Support Analyst, Windows, Telford, Shropshire to 30,000 This is a great opportunity for an IT Support Analyst to join a leading manufacturer in Telford. They are a market leader in their field and require an IT Support Analyst to work with the IT Manager and provide front line user support for all aspects of IT systems. This will include Administering and maintaining integrity of systems, processes, data security and access control. In addition to hardware, software and system installation, and IT Projects. Main Responsibilities To maintain a log of all IT support issues to enable detailed management reporting. Work with company staff or external partners on any IT issues under the direction of the IT Manager. Liaise with vendors to progress requests made to external business partners. Provide hardware support for PC laptop/desktop, Apple iOS, printer and telecoms to all end users and any other hardware technologies that are in use within the business. Provide software support within the business for applications such as Windows, Mac OS, Microsoft Office 365, Windows Server, Active Directory, Navision & SAP ERP, SharePoint and any other software in use within in the business. Provide networking support based around TCP/IP, DHCP, LAN/WAN, firewall and VPN technologies. To undertake any system administration required, ensure data is secure and backed up Conduct system audits as required and maintain associated IT documentation. Be involved in IT projects set out in the IT programme of work as agreed with the IT Manager. Skills, Experience, Knowledge Required Customer service-oriented approach to provide a high-quality IT support service to all levels of the business. Excellent verbal communication and written word skills. Analytical, organised and efficient, with attention to detail Flexible approach to working whilst ensuring priorities are managed effectively. Sound knowledge of Windows & MS Office apps. Excellent timekeeping and attendance. Full UK Driving Licence . ITIL certified, at least Foundation Level.
Service Desk Analyst - to 30,000 (DOE) Huddersfield, West Yorkshire, Multi-million family run business where core values are a key factor within their staff have a great opportunity for an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting both internal and external customers and infrastructure teams. As a Service Desk Analyst / 1st Line Support / Helpdesk Analyst you will have technical knowledge and experience of Windows 11, Office 365, Active Directory and Group Policies and ideally Windows Server and will be responsible for resolving incidents, user queries and faults via ticketing systems to SLA's escalating cases to the relevant support tam where necessary. You will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Superb verbal communication skills are essential for this role as are the relevant skills Working hours: Mon-Friday 9am - 5pm with on-call rota. This is a great opportunity to work in an envious building and for a market leading and forward-thinking organisation with great career prospects and basic salary to 30,000 (DOE), free parking and superb benefits his role is commutable from This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, Dewsbury, West Yorkshire Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
18/04/2025
Full time
Service Desk Analyst - to 30,000 (DOE) Huddersfield, West Yorkshire, Multi-million family run business where core values are a key factor within their staff have a great opportunity for an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting both internal and external customers and infrastructure teams. As a Service Desk Analyst / 1st Line Support / Helpdesk Analyst you will have technical knowledge and experience of Windows 11, Office 365, Active Directory and Group Policies and ideally Windows Server and will be responsible for resolving incidents, user queries and faults via ticketing systems to SLA's escalating cases to the relevant support tam where necessary. You will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Superb verbal communication skills are essential for this role as are the relevant skills Working hours: Mon-Friday 9am - 5pm with on-call rota. This is a great opportunity to work in an envious building and for a market leading and forward-thinking organisation with great career prospects and basic salary to 30,000 (DOE), free parking and superb benefits his role is commutable from This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, Dewsbury, West Yorkshire Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Job Title: 1st / 2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: 25,000 - 32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations. Responsibilities: Acting as the first point of contact for all IT-related issues and requests Providing 1st and 2nd line support across hardware, software, and network issues Managing tickets and ensuring timely resolution or escalation Supporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.) Setting up and configuring new hardware (laptops, desktops, mobile devices) Assisting with project work and system upgrades as needed Requirements: Previous experience in a 1st or 2nd line support role Strong troubleshooting skills and a proactive attitude Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory) Good communication skills and a customer-focused approach Experience in an internal support environment is desirable but not essential Benefits: Competitive salary up to 32,000 (depending on experience) 25 days annual leave, plus bank holidays Medicash support plan Birthday off! Central Manchester location with great transport links Internal progression opportunities If you fit the above criteria and you're looking for your next role - please apply for immediate consideration. Key Skills: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
18/04/2025
Full time
Job Title: 1st / 2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: 25,000 - 32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations. Responsibilities: Acting as the first point of contact for all IT-related issues and requests Providing 1st and 2nd line support across hardware, software, and network issues Managing tickets and ensuring timely resolution or escalation Supporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.) Setting up and configuring new hardware (laptops, desktops, mobile devices) Assisting with project work and system upgrades as needed Requirements: Previous experience in a 1st or 2nd line support role Strong troubleshooting skills and a proactive attitude Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory) Good communication skills and a customer-focused approach Experience in an internal support environment is desirable but not essential Benefits: Competitive salary up to 32,000 (depending on experience) 25 days annual leave, plus bank holidays Medicash support plan Birthday off! Central Manchester location with great transport links Internal progression opportunities If you fit the above criteria and you're looking for your next role - please apply for immediate consideration. Key Skills: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
We are recruiting for a Security Cleared (Minimum SC) 1st/2nd Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm based in Milton Keynes. The Analyst will provide technical support and service delivery to the customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.
18/04/2025
Seasonal
We are recruiting for a Security Cleared (Minimum SC) 1st/2nd Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm based in Milton Keynes. The Analyst will provide technical support and service delivery to the customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.
My market leading client has a superb new opening for a Support Engineer to join them on a permanent basis, working on-site in Central Manchester. Candidates must have at least 2 years commercial Windows support experience, with strong Azure fundamentals and proven abilities working with Microsoft products (i.e. M365). This role is incredibly diverse, offering a fast-paced, sociable environment working with all level of stakeholders. You will be joining an established, growing company, and from the start will be helping drive a large migration from Windows 10 to Windows 11. The role is mainly 2nd line with some phone-based work. It is fully client facing, so strong communication skills are essential. Salary to 30,000. Please send an up-to-date CV if interested for more details. Support analyst, 1st/2nd line support, first/second line support, second line support, service desk, windows, Microsoft, MCSE, azure, systems engineer, powershell, migration, M365, Office365, O365 g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
18/04/2025
Full time
My market leading client has a superb new opening for a Support Engineer to join them on a permanent basis, working on-site in Central Manchester. Candidates must have at least 2 years commercial Windows support experience, with strong Azure fundamentals and proven abilities working with Microsoft products (i.e. M365). This role is incredibly diverse, offering a fast-paced, sociable environment working with all level of stakeholders. You will be joining an established, growing company, and from the start will be helping drive a large migration from Windows 10 to Windows 11. The role is mainly 2nd line with some phone-based work. It is fully client facing, so strong communication skills are essential. Salary to 30,000. Please send an up-to-date CV if interested for more details. Support analyst, 1st/2nd line support, first/second line support, second line support, service desk, windows, Microsoft, MCSE, azure, systems engineer, powershell, migration, M365, Office365, O365 g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Service Desk Analyst 1st line, ticket management, troubleshooting 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support You MUST come from a service desk environment - this is not a general support role and is service desk specific Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk Retail or Automotive background would be beneficial
18/04/2025
Full time
Service Desk Analyst 1st line, ticket management, troubleshooting 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support You MUST come from a service desk environment - this is not a general support role and is service desk specific Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk Retail or Automotive background would be beneficial
IT Technician, Thatcham, up to 35k + benefits Do you want to work at a lovely campus, providing quality IT support and implementing new technology services? Are you personable, get on with people well and able to fix and maintain an array of IT solutions from WAN/LAN, Microsoft Office, Windows and work within an ITIL environment? This role is fully on-site at a beautiful campus where you have access to a gym, swimming pool and other facilities in your spare time. There is a good benefits package with 25 days holiday. There may be occasional half day Saturdays and some evening work, depending on events. You will be responsible for ensuring the smooth operation of all desktops, laptops, tablets, smart devices, operating systems, and applications used by staff and students across the school, including classrooms, libraries, and other student areas. You will monitor the IT service desk, resolve operational problems, manage change requests, and provide necessary training and technical support along with taking ownership of incidents to ensure timely resolution. In addition, as the IT technician you will oversee the IT Change Management process, ensuring that requested changes are properly evaluated and communicated, acting as escalation for complex issues, maintain and develop standard operating procedures, and control service updates. The role also involves supporting compliance-based assessments, managing service capacity, availability, and continuity, maintaining the IT asset inventory, and owning Key Performance Indicator (KPI) targets for continual improvement. You will also support all IT-related projects, You would need to have worked in a similar IT support role, be it 2nd line, on-site, field technician, IT Technical, IT Support analyst, first or second line engineer, VIP support or other IT or Technology Support position providing on-site support. You will likely have a degree or education in computer systems, infrastructure, or a related field, with at least a couple of years of experience in ITIL-based technical delivery and support. MIEE and MCE certifications are required but can be obtained if you don't have them already. You should be familiar with industry standards, service desk operations, and remote assistance tools like TeamViewer and Teams, with skills in Windows desktop administration, Microsoft Office, LAN/WAN maintenance, audio-visual solutions, and IT security.
18/04/2025
Full time
IT Technician, Thatcham, up to 35k + benefits Do you want to work at a lovely campus, providing quality IT support and implementing new technology services? Are you personable, get on with people well and able to fix and maintain an array of IT solutions from WAN/LAN, Microsoft Office, Windows and work within an ITIL environment? This role is fully on-site at a beautiful campus where you have access to a gym, swimming pool and other facilities in your spare time. There is a good benefits package with 25 days holiday. There may be occasional half day Saturdays and some evening work, depending on events. You will be responsible for ensuring the smooth operation of all desktops, laptops, tablets, smart devices, operating systems, and applications used by staff and students across the school, including classrooms, libraries, and other student areas. You will monitor the IT service desk, resolve operational problems, manage change requests, and provide necessary training and technical support along with taking ownership of incidents to ensure timely resolution. In addition, as the IT technician you will oversee the IT Change Management process, ensuring that requested changes are properly evaluated and communicated, acting as escalation for complex issues, maintain and develop standard operating procedures, and control service updates. The role also involves supporting compliance-based assessments, managing service capacity, availability, and continuity, maintaining the IT asset inventory, and owning Key Performance Indicator (KPI) targets for continual improvement. You will also support all IT-related projects, You would need to have worked in a similar IT support role, be it 2nd line, on-site, field technician, IT Technical, IT Support analyst, first or second line engineer, VIP support or other IT or Technology Support position providing on-site support. You will likely have a degree or education in computer systems, infrastructure, or a related field, with at least a couple of years of experience in ITIL-based technical delivery and support. MIEE and MCE certifications are required but can be obtained if you don't have them already. You should be familiar with industry standards, service desk operations, and remote assistance tools like TeamViewer and Teams, with skills in Windows desktop administration, Microsoft Office, LAN/WAN maintenance, audio-visual solutions, and IT security.
Join Our Team as a Service Desk Analyst! Location: Warrington Contract Type: Temp To Perm Hourly Rate: 12.82 We're on the lookout for a dedicated and enthusiastic Service Desk Analyst to join our vibrant team in Warrington! If you thrive in a client-facing IT environment and have a passion for providing outstanding customer service, we want to hear from you! What You'll Do: As a Service Desk Analyst, you'll be the first line of support for our valued customers. Your role will include: Handling incoming queries and issues with professionalism and efficiency. Utilising service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets. Developing and nurturing strong relationships with customers. Ensuring compliance with ITIL framework practises in your daily operations. Collaborating with team members to deliver exceptional service under pressure. Organising and prioritising your workload to meet agreed timescales. What We're Looking For: To excel in this role, you should possess the following skills and experience: Proven experience in a client-facing IT environment. Familiarity with service management systems such as Axios Assyst, ServiceNow, or Zendesk. Awareness of ITIL framework principles. Excellent verbal and written communication skills. Strong interpersonal skills that enable you to build rapport with customers. A methodical, disciplined approach to your work. Ability to work independently while still being a team player. Basic understanding of service level agreements and third-party support agreements. General knowledge of the Microsoft 365 suite. Outstanding customer service and telephone handling skills. Why Join Us? At our company, we believe that our employees are our greatest asset! Here's what you can expect by being part of our team: Supportive Environment: Work alongside friendly and knowledgeable colleagues who are eager to help you succeed. Growth Opportunities: We're committed to your professional development and offer pathways to enhance your skills. Competitive Pay: Enjoy a competitive hourly rate of 12.82 as you contribute to our mission. Dynamic Culture: Be part of a lively and enthusiastic workplace where your contributions truly matter! Ready to Make a Difference? If you're excited about the prospect of joining our team as a Service Desk Analyst, we want to hear from you! Please submit your CV outlining your relevant experience and if successful one of our consultants will be in contact. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
17/04/2025
Seasonal
Join Our Team as a Service Desk Analyst! Location: Warrington Contract Type: Temp To Perm Hourly Rate: 12.82 We're on the lookout for a dedicated and enthusiastic Service Desk Analyst to join our vibrant team in Warrington! If you thrive in a client-facing IT environment and have a passion for providing outstanding customer service, we want to hear from you! What You'll Do: As a Service Desk Analyst, you'll be the first line of support for our valued customers. Your role will include: Handling incoming queries and issues with professionalism and efficiency. Utilising service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets. Developing and nurturing strong relationships with customers. Ensuring compliance with ITIL framework practises in your daily operations. Collaborating with team members to deliver exceptional service under pressure. Organising and prioritising your workload to meet agreed timescales. What We're Looking For: To excel in this role, you should possess the following skills and experience: Proven experience in a client-facing IT environment. Familiarity with service management systems such as Axios Assyst, ServiceNow, or Zendesk. Awareness of ITIL framework principles. Excellent verbal and written communication skills. Strong interpersonal skills that enable you to build rapport with customers. A methodical, disciplined approach to your work. Ability to work independently while still being a team player. Basic understanding of service level agreements and third-party support agreements. General knowledge of the Microsoft 365 suite. Outstanding customer service and telephone handling skills. Why Join Us? At our company, we believe that our employees are our greatest asset! Here's what you can expect by being part of our team: Supportive Environment: Work alongside friendly and knowledgeable colleagues who are eager to help you succeed. Growth Opportunities: We're committed to your professional development and offer pathways to enhance your skills. Competitive Pay: Enjoy a competitive hourly rate of 12.82 as you contribute to our mission. Dynamic Culture: Be part of a lively and enthusiastic workplace where your contributions truly matter! Ready to Make a Difference? If you're excited about the prospect of joining our team as a Service Desk Analyst, we want to hear from you! Please submit your CV outlining your relevant experience and if successful one of our consultants will be in contact. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer-focused service. This is an excellent opportunity for a driven 2nd Line IT Engineer to join a growing team where every day brings fresh challenges and learning opportunities. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Glasgow city centre. 2nd Line IT Service Desk Analyst Glasgow City Centre / Hybrid 25,000 - 33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets , ensuring issues are resolved efficiently. Troubleshooting hardware, software, and network issues both remotely and onsite. Managing and maintaining IT systems, including Active Directory, Office 365, and virtualized environments. Working from the office on a mix of ticket-based work and projects , with opportunities to gain hands-on experience. Collaborating with senior engineers on complex technical challenges and infrastructure projects. Opportunity to progress into a senior role , providing onsite client support as part of your career development. Visiting client sites when necessary (driving license required). Tech Stack: Active Directory and Office 365 administration. Windows Server and Virtualization (VMware). Networking: configuration, troubleshooting, and maintenance. Backup and disaster recovery solutions. Hardware diagnostics and troubleshooting. Company Benefits: 10% Pension Contribution Private Healthcare Sick Pay Life Insurance Cycle-to-Work Scheme Free On-Site Parking Ongoing Training & Career Development If you're eager to bring your technical skills to a company that values innovation, collaboration, and professional growth, this is the perfect role for you. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
17/04/2025
Full time
Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer-focused service. This is an excellent opportunity for a driven 2nd Line IT Engineer to join a growing team where every day brings fresh challenges and learning opportunities. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Glasgow city centre. 2nd Line IT Service Desk Analyst Glasgow City Centre / Hybrid 25,000 - 33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets , ensuring issues are resolved efficiently. Troubleshooting hardware, software, and network issues both remotely and onsite. Managing and maintaining IT systems, including Active Directory, Office 365, and virtualized environments. Working from the office on a mix of ticket-based work and projects , with opportunities to gain hands-on experience. Collaborating with senior engineers on complex technical challenges and infrastructure projects. Opportunity to progress into a senior role , providing onsite client support as part of your career development. Visiting client sites when necessary (driving license required). Tech Stack: Active Directory and Office 365 administration. Windows Server and Virtualization (VMware). Networking: configuration, troubleshooting, and maintenance. Backup and disaster recovery solutions. Hardware diagnostics and troubleshooting. Company Benefits: 10% Pension Contribution Private Healthcare Sick Pay Life Insurance Cycle-to-Work Scheme Free On-Site Parking Ongoing Training & Career Development If you're eager to bring your technical skills to a company that values innovation, collaboration, and professional growth, this is the perfect role for you. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Our reputable client is seeking an IT Service Desk Analyst to join their friendly team. Are you looking to join a company where you can learn new technologies and progress? MFK Recruitment has successfully recruited 42 IT professionals for this client within the past 5 years, 30 are still with the company too! They retain their staff due to the excellent culture and progression opportunities. The successful candidate will be based at my client s office in Saint Leonards, the IT Service Desk Analyst can work from home for 1 day a week post probation. IT Service Desk Analyst - Day-to-day Responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure • To ensure service level agreement standards are met • To resolve incidents escalated from 1st line support team • To promptly complete any admin paperwork and documentation • Keep accurate records of all site information using IT Service Management tools • Promote best practices and adhere to change control process • Accurately plan and organise working week • Review scorecard weekly with Team Lead & or Manager IT Service Desk Analyst - Experience required: (not all essential) • Microsoft technologies: 365, Azure, Windows, AD, Server OS. • A minimum of 12 months of commercial experience in an IT Support role • Basic Networking: Configuring, maintaining & troubleshooting. • Cloud technologies: 365, Azure, SharePoint, OneDrive. • Configuring & maintaining devices with Microsoft Endpoint Management. • Backup solutions: On-prem & cloud. • OS Support: Windows & Apple. • Experience working with and supporting a range of information technologies. From time to time, you will be required to visit customers' sites locally, so it is essential for the successful candidate to own a vehicle.
17/04/2025
Full time
Our reputable client is seeking an IT Service Desk Analyst to join their friendly team. Are you looking to join a company where you can learn new technologies and progress? MFK Recruitment has successfully recruited 42 IT professionals for this client within the past 5 years, 30 are still with the company too! They retain their staff due to the excellent culture and progression opportunities. The successful candidate will be based at my client s office in Saint Leonards, the IT Service Desk Analyst can work from home for 1 day a week post probation. IT Service Desk Analyst - Day-to-day Responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure • To ensure service level agreement standards are met • To resolve incidents escalated from 1st line support team • To promptly complete any admin paperwork and documentation • Keep accurate records of all site information using IT Service Management tools • Promote best practices and adhere to change control process • Accurately plan and organise working week • Review scorecard weekly with Team Lead & or Manager IT Service Desk Analyst - Experience required: (not all essential) • Microsoft technologies: 365, Azure, Windows, AD, Server OS. • A minimum of 12 months of commercial experience in an IT Support role • Basic Networking: Configuring, maintaining & troubleshooting. • Cloud technologies: 365, Azure, SharePoint, OneDrive. • Configuring & maintaining devices with Microsoft Endpoint Management. • Backup solutions: On-prem & cloud. • OS Support: Windows & Apple. • Experience working with and supporting a range of information technologies. From time to time, you will be required to visit customers' sites locally, so it is essential for the successful candidate to own a vehicle.
Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer-focused service. This is an excellent opportunity for a driven 2nd Line IT Engineer to join a growing team where every day brings fresh challenges and learning opportunities. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Newcastle city centre. 2nd Line IT Service Desk Analyst Newcastle City Centre / Hybrid 25,000 - 33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets , ensuring issues are resolved efficiently. Troubleshooting hardware, software, and network issues both remotely and onsite. Managing and maintaining IT systems, including Active Directory, Office 365, and virtualized environments. Working from the office on a mix of ticket-based work and projects , with opportunities to gain hands-on experience. Collaborating with senior engineers on complex technical challenges and infrastructure projects. Opportunity to progress into a senior role , providing onsite client support as part of your career development. Visiting client sites when necessary (driving license required). Tech Stack: Active Directory and Office 365 administration. Windows Server and Virtualization (VMware). Networking: configuration, troubleshooting, and maintenance. Backup and disaster recovery solutions. Hardware diagnostics and troubleshooting. Company Benefits: 10% Pension Contribution Private Healthcare Sick Pay Life Insurance Cycle-to-Work Scheme Free On-Site Parking Ongoing Training & Career Development If you're eager to bring your technical skills to a company that values innovation, collaboration, and professional growth, this is the perfect role for you. For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
17/04/2025
Full time
Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer-focused service. This is an excellent opportunity for a driven 2nd Line IT Engineer to join a growing team where every day brings fresh challenges and learning opportunities. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Newcastle city centre. 2nd Line IT Service Desk Analyst Newcastle City Centre / Hybrid 25,000 - 33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets , ensuring issues are resolved efficiently. Troubleshooting hardware, software, and network issues both remotely and onsite. Managing and maintaining IT systems, including Active Directory, Office 365, and virtualized environments. Working from the office on a mix of ticket-based work and projects , with opportunities to gain hands-on experience. Collaborating with senior engineers on complex technical challenges and infrastructure projects. Opportunity to progress into a senior role , providing onsite client support as part of your career development. Visiting client sites when necessary (driving license required). Tech Stack: Active Directory and Office 365 administration. Windows Server and Virtualization (VMware). Networking: configuration, troubleshooting, and maintenance. Backup and disaster recovery solutions. Hardware diagnostics and troubleshooting. Company Benefits: 10% Pension Contribution Private Healthcare Sick Pay Life Insurance Cycle-to-Work Scheme Free On-Site Parking Ongoing Training & Career Development If you're eager to bring your technical skills to a company that values innovation, collaboration, and professional growth, this is the perfect role for you. For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . technology group . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Service Desk Analyst, IT Support Engineer, ITIL, AV, Audio Visual, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days the next). You MUST have Professional Services experience, along with good IT Support experience with excellent troubleshooting skills within the Microsoft Technology Stack such as M365 / Office 365, Windows Azure, Active Directory, AV / Audio Visual and maybe even SharePoint. Attitude is key here. You MUST have an excellent telephone manner, brilliant communication skills and have the ability to face off to Lawyers / Partners with no problems. Because of the Professional Services applications used in this company, they absolutely need you to have this background, along with having experience in an ITIL environment. More specifically, a Legal IT background would be preferred. This role also has the chance to progress as they love to promote from within. This is a great opportunity and salary is dependent upon experience. Apply now for more details.
17/04/2025
Full time
Service Desk Analyst, IT Support Engineer, ITIL, AV, Audio Visual, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days the next). You MUST have Professional Services experience, along with good IT Support experience with excellent troubleshooting skills within the Microsoft Technology Stack such as M365 / Office 365, Windows Azure, Active Directory, AV / Audio Visual and maybe even SharePoint. Attitude is key here. You MUST have an excellent telephone manner, brilliant communication skills and have the ability to face off to Lawyers / Partners with no problems. Because of the Professional Services applications used in this company, they absolutely need you to have this background, along with having experience in an ITIL environment. More specifically, a Legal IT background would be preferred. This role also has the chance to progress as they love to promote from within. This is a great opportunity and salary is dependent upon experience. Apply now for more details.
Contract IT Service Desk Analyst - 3 Months, Inside IR35, PAYE Location: Exeter Contract Duration: 3 Months Rate: Competitive An organisation is seeking a skilled IT Service Desk Analyst for a 3-month contract. In this role, you will provide first-line support to colleagues and partners, ensuring efficient use of IT systems and applications. Key Responsibilities: Manage and categorise incidents using ITIL-aligned processes. Independently resolve 70-80% of calls and tickets using technical expertise. Ensure all service requests meet designated SLAs. Provide thorough Identity Management support. Escalate complex issues to other IT teams as necessary. Develop self-help resources to enhance user independence. Candidate Profile: Minimum of 2 years in an IT Service Desk role. IT or related degree preferred. Certifications such as CompTIA A+, Network+, Security+, and ITIL are a plus. Strong knowledge of Windows OS, Microsoft Office, and networking. Excellent communication and teamwork skills. If this is of interest please apply with your latest CV.
17/04/2025
Full time
Contract IT Service Desk Analyst - 3 Months, Inside IR35, PAYE Location: Exeter Contract Duration: 3 Months Rate: Competitive An organisation is seeking a skilled IT Service Desk Analyst for a 3-month contract. In this role, you will provide first-line support to colleagues and partners, ensuring efficient use of IT systems and applications. Key Responsibilities: Manage and categorise incidents using ITIL-aligned processes. Independently resolve 70-80% of calls and tickets using technical expertise. Ensure all service requests meet designated SLAs. Provide thorough Identity Management support. Escalate complex issues to other IT teams as necessary. Develop self-help resources to enhance user independence. Candidate Profile: Minimum of 2 years in an IT Service Desk role. IT or related degree preferred. Certifications such as CompTIA A+, Network+, Security+, and ITIL are a plus. Strong knowledge of Windows OS, Microsoft Office, and networking. Excellent communication and teamwork skills. If this is of interest please apply with your latest CV.
Desktop Support Analyst 2 nd Line 13 month FTC Central London A highly successful, global financial services business based in the City of London are looking for an experienced 2nd Line IT Engineer to join them on a 13-month fixed-term contract. You ll provide 1st and 2nd line support for applications and endpoints, ensuring users across the UK and international offices remain productive with excellent technical assistance. As the Desktop Support Engineer, you will be part of a well-established team sitting within the wider IT department. Reporting directly to the Service Desk Manager, you ll collaborate closely with your colleagues to keep support services seamless and support departmental objectives. Key responsibilities of this IT Support Engineer role will include: Triage and respond to incidents and service requests remotely and in person across global offices. Assist and mentor members of the team to provide quality solutions for end-users. Record and manage incidents and service requests, delivering effective solutions within service levels. Working as part of a team to manage and maintain all end-user devices deployed at home or in an office. Onboarding of local and global joiners, movers and offboarding leavers. Ensure that end-users devices are up to date with security patches and secured using Microsoft Intune, Defender Qualys patch management solutions. Assist with hardware and asset procurement. The ideal candidate will have the following relevant experience: 5 years of relevant experience in a hands-on 2nd line IT Support role, demonstrating strong technical troubleshooting skills across a broad range of hardware, software and networking issues. Experience of working in an ITIL environment delivering quality solutions within agreed service and operations level agreements. In-depth knowledge of the following technologies is essential: Desktop, Laptop, VDI, and Printer installation, imaging, configuration, and support, including Windows 10 and 11 operating systems on desktops and laptops. Using and supporting Microsoft 365 products, including Word, Excel, PowerPoint, OneDrive and Teams. Using and supporting Microsoft Teams Phones systems with Desk handsets, Mobiles and softphones. Managing users and groups through Microsoft Entra. Enrolling and managing Windows and IOS endpoints through Microsoft Intune, including the packaging and deployment of apps. Managing and monitoring users and servers using Citrix Director and Management Studio. You will be a personable, professional team player that is enthusiastic about collaborating with the team, readily contributing to initiatives and supporting colleagues. You should be approachable and skilled at building strong relationships with diverse staff to quickly establish credibility and enhance the user experience as well as being committed to delivering exceptional support and prioritising end-user satisfaction. The salary on offer for this role is up to £45,000 plus benefits. >
17/04/2025
Full time
Desktop Support Analyst 2 nd Line 13 month FTC Central London A highly successful, global financial services business based in the City of London are looking for an experienced 2nd Line IT Engineer to join them on a 13-month fixed-term contract. You ll provide 1st and 2nd line support for applications and endpoints, ensuring users across the UK and international offices remain productive with excellent technical assistance. As the Desktop Support Engineer, you will be part of a well-established team sitting within the wider IT department. Reporting directly to the Service Desk Manager, you ll collaborate closely with your colleagues to keep support services seamless and support departmental objectives. Key responsibilities of this IT Support Engineer role will include: Triage and respond to incidents and service requests remotely and in person across global offices. Assist and mentor members of the team to provide quality solutions for end-users. Record and manage incidents and service requests, delivering effective solutions within service levels. Working as part of a team to manage and maintain all end-user devices deployed at home or in an office. Onboarding of local and global joiners, movers and offboarding leavers. Ensure that end-users devices are up to date with security patches and secured using Microsoft Intune, Defender Qualys patch management solutions. Assist with hardware and asset procurement. The ideal candidate will have the following relevant experience: 5 years of relevant experience in a hands-on 2nd line IT Support role, demonstrating strong technical troubleshooting skills across a broad range of hardware, software and networking issues. Experience of working in an ITIL environment delivering quality solutions within agreed service and operations level agreements. In-depth knowledge of the following technologies is essential: Desktop, Laptop, VDI, and Printer installation, imaging, configuration, and support, including Windows 10 and 11 operating systems on desktops and laptops. Using and supporting Microsoft 365 products, including Word, Excel, PowerPoint, OneDrive and Teams. Using and supporting Microsoft Teams Phones systems with Desk handsets, Mobiles and softphones. Managing users and groups through Microsoft Entra. Enrolling and managing Windows and IOS endpoints through Microsoft Intune, including the packaging and deployment of apps. Managing and monitoring users and servers using Citrix Director and Management Studio. You will be a personable, professional team player that is enthusiastic about collaborating with the team, readily contributing to initiatives and supporting colleagues. You should be approachable and skilled at building strong relationships with diverse staff to quickly establish credibility and enhance the user experience as well as being committed to delivering exceptional support and prioritising end-user satisfaction. The salary on offer for this role is up to £45,000 plus benefits. >
Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
17/04/2025
Full time
Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Deskside & Technology Support Analyst Location: 5 days on site Bristol based office Start Date: ASAP Duration: 6 months Hourly Rate: £35.00 Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for resolving all 2nd Line incidents and service requests within a designated region. This role requires strong technical knowledge and excellent customer service skills to support users effectively. Key Responsibilities: - Prioritise and manage all 2nd Line incidents and service requests in line with defined SLAs and best practice guidelines. - Troubleshoot desktop computing issues reported through the Global Service Desk. - Deploy IT hardware, and ensure assets are recorded and tracked in line with established IT service procedures. - Maintain a high standard of customer service by providing regular updates throughout incident and request management. - Take ownership of issues, conduct root cause analysis, and implement temporary or permanent fixes. Escalate when necessary. - Investigate and resolve a wide range of technology and telephony issues. - Ensure local equipment rooms meet IT service and safety standards, mitigating risks from audits and assessments. - Support the setup of new office locations, sites, or projects in the region. - Manage and maintain ServiceNow 'Stock Rooms' and oversee goods receipting processes. - Coordinate the recycling and disposal of outdated IT equipment in accordance with asset disposal policies. - Act as a point of escalation for 2nd Line support and local service issues. - Maintain and support all conference room IT facilities. - Work with vendors and internal teams to escalate and resolve hardware and software issues. - Conduct daily reviews of SLA performance reports and flag outstanding tickets. - Provide updates and reports to the Desk Side and Technology Support Team Lead. - Offer support and coverage for the local Team Lead when needed. - Assist and mentor other team members as required. - Be flexible to work in shifts or provide additional coverage when necessary. Experience Required Essential: - Minimum of 4 years' experience in IT Service Management. - Strong background in a corporate IT environment. - Demonstrated ability to meet and exceed Service Level Agreements. - Solid understanding of a range of IT services and systems. - Willingness to undergo security clearance, depending on the region. - Quick to learn and adapt to new technologies. - Excellent customer service and communication skills. - Proficiency with database and Excel structures/configurations. - Strong analytical, reporting, and numeracy skills. - A valid driving license is required due to expected regional travel. Desirable: - Microsoft certification(s). - ITIL v3/v4 Foundation certification. - Familiarity with ServiceNow. - Previous experience in customer-facing support roles.
17/04/2025
Contractor
Deskside & Technology Support Analyst Location: 5 days on site Bristol based office Start Date: ASAP Duration: 6 months Hourly Rate: £35.00 Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for resolving all 2nd Line incidents and service requests within a designated region. This role requires strong technical knowledge and excellent customer service skills to support users effectively. Key Responsibilities: - Prioritise and manage all 2nd Line incidents and service requests in line with defined SLAs and best practice guidelines. - Troubleshoot desktop computing issues reported through the Global Service Desk. - Deploy IT hardware, and ensure assets are recorded and tracked in line with established IT service procedures. - Maintain a high standard of customer service by providing regular updates throughout incident and request management. - Take ownership of issues, conduct root cause analysis, and implement temporary or permanent fixes. Escalate when necessary. - Investigate and resolve a wide range of technology and telephony issues. - Ensure local equipment rooms meet IT service and safety standards, mitigating risks from audits and assessments. - Support the setup of new office locations, sites, or projects in the region. - Manage and maintain ServiceNow 'Stock Rooms' and oversee goods receipting processes. - Coordinate the recycling and disposal of outdated IT equipment in accordance with asset disposal policies. - Act as a point of escalation for 2nd Line support and local service issues. - Maintain and support all conference room IT facilities. - Work with vendors and internal teams to escalate and resolve hardware and software issues. - Conduct daily reviews of SLA performance reports and flag outstanding tickets. - Provide updates and reports to the Desk Side and Technology Support Team Lead. - Offer support and coverage for the local Team Lead when needed. - Assist and mentor other team members as required. - Be flexible to work in shifts or provide additional coverage when necessary. Experience Required Essential: - Minimum of 4 years' experience in IT Service Management. - Strong background in a corporate IT environment. - Demonstrated ability to meet and exceed Service Level Agreements. - Solid understanding of a range of IT services and systems. - Willingness to undergo security clearance, depending on the region. - Quick to learn and adapt to new technologies. - Excellent customer service and communication skills. - Proficiency with database and Excel structures/configurations. - Strong analytical, reporting, and numeracy skills. - A valid driving license is required due to expected regional travel. Desirable: - Microsoft certification(s). - ITIL v3/v4 Foundation certification. - Familiarity with ServiceNow. - Previous experience in customer-facing support roles.
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