We have an exciting opportunity for an IT Service Desk Analyst based in St Albans to join one of our clients on a full-time permanent basis. You will need to be resident in the local area and hold a full UK driving licence and car. Summary of the IT Service Desk Analyst role Salary: £32,000 - £33,000 Location: St Albans - Hybrid 3 days in office with travel to other offices across South East Type of Contract: Permanent Hours: Weekly shift rotation, 8:00am - 4:30pm, 8:30am - 5:00pm, 9:30am - 6:00pm Benefits: 25 days holiday plus Bank Holidays, generous pension scheme, income protection, enhanced maternity/paternity pay, death in service, Employee assistance programme plus many more! Disclaimer: This role requires some travel to other sites in Milton Keynes, Rickmansworth and London, so a full UK driving licence and car is essential. This is an entry level position which offers personal development but limited career progression in the short term. Responsibilities of the IT Service Desk Analyst Be the first point of contact for users, logging and responding to incidents. Provide predominantly 1st level support with some limited 2nd level support. Troubleshooting, diagnosing and solving problems. Complete skilled investigations. Take ownership of the Asset Management process. Onboard new starters. Requirements for a successful IT Service Desk Analyst Experience in a similar role providing 1st-level support Excellent working knowledge of Microsoft client operating systems and applications including Teams, OneDrive, Copilot & SharePoint. Strong hardware diagnostics and fault-finding experience. Basic Citrix/ Azure Virtual Desktop administration and understanding of LAN/WAN. Excellent customer service and communication skills essential. Full UK driving licence and daily use of own car. What our Client offers Life assurance 4 x salary Pension Employee assistance programmes Allstaff Recruitment are an Independent Recruitment Specialist based in Bedfordshire who work on behalf of companies across Bedford, Milton Keynes and surrounds to fill their vacancies and meet their recruitment needs. We place candidates in permanent, temporary and contract roles across a number of industry sectors. Check out our website and our jobs page for our latest vacancies in your area. To keep up to date with all our recruitment activities and vacancies, please follow us on Facebook, LinkedIn and Twitter. Thank you for your interest in the IT Service Desk Analyst role. One of our qualified Recruitment Specialists will now review your application. Due to the high volume of applications, we receive it is with regret that we are unable to respond to all candidates directly. However, if you do not hear from us within seven days you have unfortunately been unsuccessful on this occasion.
17/01/2026
Full time
We have an exciting opportunity for an IT Service Desk Analyst based in St Albans to join one of our clients on a full-time permanent basis. You will need to be resident in the local area and hold a full UK driving licence and car. Summary of the IT Service Desk Analyst role Salary: £32,000 - £33,000 Location: St Albans - Hybrid 3 days in office with travel to other offices across South East Type of Contract: Permanent Hours: Weekly shift rotation, 8:00am - 4:30pm, 8:30am - 5:00pm, 9:30am - 6:00pm Benefits: 25 days holiday plus Bank Holidays, generous pension scheme, income protection, enhanced maternity/paternity pay, death in service, Employee assistance programme plus many more! Disclaimer: This role requires some travel to other sites in Milton Keynes, Rickmansworth and London, so a full UK driving licence and car is essential. This is an entry level position which offers personal development but limited career progression in the short term. Responsibilities of the IT Service Desk Analyst Be the first point of contact for users, logging and responding to incidents. Provide predominantly 1st level support with some limited 2nd level support. Troubleshooting, diagnosing and solving problems. Complete skilled investigations. Take ownership of the Asset Management process. Onboard new starters. Requirements for a successful IT Service Desk Analyst Experience in a similar role providing 1st-level support Excellent working knowledge of Microsoft client operating systems and applications including Teams, OneDrive, Copilot & SharePoint. Strong hardware diagnostics and fault-finding experience. Basic Citrix/ Azure Virtual Desktop administration and understanding of LAN/WAN. Excellent customer service and communication skills essential. Full UK driving licence and daily use of own car. What our Client offers Life assurance 4 x salary Pension Employee assistance programmes Allstaff Recruitment are an Independent Recruitment Specialist based in Bedfordshire who work on behalf of companies across Bedford, Milton Keynes and surrounds to fill their vacancies and meet their recruitment needs. We place candidates in permanent, temporary and contract roles across a number of industry sectors. Check out our website and our jobs page for our latest vacancies in your area. To keep up to date with all our recruitment activities and vacancies, please follow us on Facebook, LinkedIn and Twitter. Thank you for your interest in the IT Service Desk Analyst role. One of our qualified Recruitment Specialists will now review your application. Due to the high volume of applications, we receive it is with regret that we are unable to respond to all candidates directly. However, if you do not hear from us within seven days you have unfortunately been unsuccessful on this occasion.
IT Security and Operations Analyst 35,000 6-month fixed term contract - likely to go permanent Swadlincote, South Derbyshire - 4 days a week in the office, 1 day at home Overview: Akkodis are partnering with a highly reputable business based in Swadlincote, South Derbyshire who are looking to hire a driven IT Security & Operations Analyst for an initial period of 6 months. There is a strong likelihood this would extend or become permanent. This would suit someone with experience in both IT operational support and IT or Information Security who is looking to grow into a broad role and continue to develop their skills in a fast paced but rewarding environment. This is a hybrid role requiring 4 days a week in the office, 1 day at home. Key Responsibilities: Ensure IT infrastructure monitored and maintain the operational tasks required. Keep documentation up to date for relevant systems as required. Monitor Information Security Systems and services to identify security issues, configuration issues and report deviation from policies and standards. Troubleshoot problems with services as required. Assist in service desk tickets and operations issues. Participate in, contribute to and support Information Security related projects and initiatives as required. Monitor all in-place security solutions for efficient and appropriate operations. Contribute to the collection and reporting of Information Security metrics as required. Participate in investigations into problematic activity. Participate in the execution of vulnerability assessments, penetration tests, and security audits. Maintaining IT Infrastructure project tasks and supporting other IT departments with project tasks. Experience required: Proven experience (ideally 2+ years) working in a similar IT Operations or IT Security Analyst position. Must be happy working in a broad role working across both IT operational support as well as IT and Information Security. Appetite to learn and continually improve skills within a supportive team environment. Must be local to Swadlincote and be happy in a hybrid role requiring 4 days a week in the office, 1 day at home. Please apply ASAP to be considered. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
16/01/2026
Contractor
IT Security and Operations Analyst 35,000 6-month fixed term contract - likely to go permanent Swadlincote, South Derbyshire - 4 days a week in the office, 1 day at home Overview: Akkodis are partnering with a highly reputable business based in Swadlincote, South Derbyshire who are looking to hire a driven IT Security & Operations Analyst for an initial period of 6 months. There is a strong likelihood this would extend or become permanent. This would suit someone with experience in both IT operational support and IT or Information Security who is looking to grow into a broad role and continue to develop their skills in a fast paced but rewarding environment. This is a hybrid role requiring 4 days a week in the office, 1 day at home. Key Responsibilities: Ensure IT infrastructure monitored and maintain the operational tasks required. Keep documentation up to date for relevant systems as required. Monitor Information Security Systems and services to identify security issues, configuration issues and report deviation from policies and standards. Troubleshoot problems with services as required. Assist in service desk tickets and operations issues. Participate in, contribute to and support Information Security related projects and initiatives as required. Monitor all in-place security solutions for efficient and appropriate operations. Contribute to the collection and reporting of Information Security metrics as required. Participate in investigations into problematic activity. Participate in the execution of vulnerability assessments, penetration tests, and security audits. Maintaining IT Infrastructure project tasks and supporting other IT departments with project tasks. Experience required: Proven experience (ideally 2+ years) working in a similar IT Operations or IT Security Analyst position. Must be happy working in a broad role working across both IT operational support as well as IT and Information Security. Appetite to learn and continually improve skills within a supportive team environment. Must be local to Swadlincote and be happy in a hybrid role requiring 4 days a week in the office, 1 day at home. Please apply ASAP to be considered. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Role: 1st Line Support Day rate: 170pd- 180pd (Inside IR35) Location: Dartford (onsite working) Contract: 3 months initial with possibility to extend We are looking for a 1st Line Support Contractor who is comfortable working onsite in a Microsoft environment. You will work within a Technical Service Desk ITIL environment and will have technical expertise to troubleshoot and resolve incidents and complete Service Requests, aiming for resolution at the 1st time of asking. Skills and experience required: Good understanding of Microsoft Applications (Office365, Teams, OneDrive, MFA, SharePoint) Microsoft Azure (Active Directory), Exchange, InTune VPN experience - (ideally Fortinet) ITSM Service Desk Systems (ServiceNow preferred) The role will be 5 days per week onsite in Dartford, moving to 3 days once you're settled in. Please consider this when applying for the position. If you are interested in the role and would like to apply, click on the link for immediate consideration.
16/01/2026
Contractor
Role: 1st Line Support Day rate: 170pd- 180pd (Inside IR35) Location: Dartford (onsite working) Contract: 3 months initial with possibility to extend We are looking for a 1st Line Support Contractor who is comfortable working onsite in a Microsoft environment. You will work within a Technical Service Desk ITIL environment and will have technical expertise to troubleshoot and resolve incidents and complete Service Requests, aiming for resolution at the 1st time of asking. Skills and experience required: Good understanding of Microsoft Applications (Office365, Teams, OneDrive, MFA, SharePoint) Microsoft Azure (Active Directory), Exchange, InTune VPN experience - (ideally Fortinet) ITSM Service Desk Systems (ServiceNow preferred) The role will be 5 days per week onsite in Dartford, moving to 3 days once you're settled in. Please consider this when applying for the position. If you are interested in the role and would like to apply, click on the link for immediate consideration.
An opportunity for an experienced Service Desk leader to coach, develop and drive service excellence within a fast-paced telecoms environment. Our Client has a requirement for a Service Assurance Team Leader , who will be required to work on a permanent basis in Irlam Role Purpose: As Service Assurance Team Leader you will be responsible for leading a team of Service Desk Analysts through all aspects of operational activities and service obligations to our wholesale partners. You will own and develop the team s training and risk management plans incorporating ongoing coaching & development across all team members. The Service Assurance Team Leader will be responsible for daily reporting on workflow performance and service issues while coordinating a weekly resource plan to maintain service levels. Job Role Responsibilities: Providing Service Desk Analysts with day to day support across all Service Operations queries and operational tasks, ensuring process adherence. Ensure all tasks are allocated to an owner and worked / completed within agreed OLAs or SLAs. Support the Service Desk with all daily activities acting as supportive resource to manage workflow peaks to safeguard operational KPI s and SLA s. Collaborate with Service Ops Jeopardy Lead to drive technical support between Service Operations, field engineer resource and Network / NOC specialists. Own and maintain Service Ops training matrix for new and existing team members to maximise capability within the team ensuring process adherence. Act as the voice of the customer to drive customer centric interactions which drive CSAT and service levels. Conduct quality assurance checks to ensure service quality and identify coaching needs in line with the Service Ops Training and Skill Matrix. Monitor all contact channels to ensure daily delivery of call SLAs and PCA levels. Track and monitor performance across on the day issues that would otherwise prevent successful completion of tasks while working in close collaboration with Service Operations Jeopardy Lead. Support and coach Service Desk Analysts to efficiently and accurately manage service incidents / escalations and service assurance tasks to a successful outcome in a professional and timely manner Own and manage Wholesale and General Public complaints from the initial contact through to a positive resolution in-line with Freedom Fibre KPI s and values. Embracing continuous improvement (CI) supporting the organisation with installation problem solving. Being part of an on-call rota providing industry leading emergency response for network / customer - issues / faults should and when required. Experience / Skills / Knowledge / Qualifications: Essential: Experienced at working within a service desk environment Excellent understanding of network provisioning Incident/Change Management Problem Solving Good working knowledge of Microsoft Office packages including Word, Excel and PowerPoint Experience and knowledge of FTTP installations. Knowledge of PIA duct and / or pole installations which will help with successful activations Knowledge of the OR Network Experience supervising a team of Service Desk Analysts Focused on Coaching and Developing Creating a culture of continuous improvement across the Service Desk community in terms of skills and knowledge Willing to get involved and be hands on when needed Desirable: ITIL foundation certification Benefits: Competitive salary Flexible, hybrid working Regular social & team events Equal Opportunities Employer Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Service Assurance Team Leader looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
16/01/2026
Full time
An opportunity for an experienced Service Desk leader to coach, develop and drive service excellence within a fast-paced telecoms environment. Our Client has a requirement for a Service Assurance Team Leader , who will be required to work on a permanent basis in Irlam Role Purpose: As Service Assurance Team Leader you will be responsible for leading a team of Service Desk Analysts through all aspects of operational activities and service obligations to our wholesale partners. You will own and develop the team s training and risk management plans incorporating ongoing coaching & development across all team members. The Service Assurance Team Leader will be responsible for daily reporting on workflow performance and service issues while coordinating a weekly resource plan to maintain service levels. Job Role Responsibilities: Providing Service Desk Analysts with day to day support across all Service Operations queries and operational tasks, ensuring process adherence. Ensure all tasks are allocated to an owner and worked / completed within agreed OLAs or SLAs. Support the Service Desk with all daily activities acting as supportive resource to manage workflow peaks to safeguard operational KPI s and SLA s. Collaborate with Service Ops Jeopardy Lead to drive technical support between Service Operations, field engineer resource and Network / NOC specialists. Own and maintain Service Ops training matrix for new and existing team members to maximise capability within the team ensuring process adherence. Act as the voice of the customer to drive customer centric interactions which drive CSAT and service levels. Conduct quality assurance checks to ensure service quality and identify coaching needs in line with the Service Ops Training and Skill Matrix. Monitor all contact channels to ensure daily delivery of call SLAs and PCA levels. Track and monitor performance across on the day issues that would otherwise prevent successful completion of tasks while working in close collaboration with Service Operations Jeopardy Lead. Support and coach Service Desk Analysts to efficiently and accurately manage service incidents / escalations and service assurance tasks to a successful outcome in a professional and timely manner Own and manage Wholesale and General Public complaints from the initial contact through to a positive resolution in-line with Freedom Fibre KPI s and values. Embracing continuous improvement (CI) supporting the organisation with installation problem solving. Being part of an on-call rota providing industry leading emergency response for network / customer - issues / faults should and when required. Experience / Skills / Knowledge / Qualifications: Essential: Experienced at working within a service desk environment Excellent understanding of network provisioning Incident/Change Management Problem Solving Good working knowledge of Microsoft Office packages including Word, Excel and PowerPoint Experience and knowledge of FTTP installations. Knowledge of PIA duct and / or pole installations which will help with successful activations Knowledge of the OR Network Experience supervising a team of Service Desk Analysts Focused on Coaching and Developing Creating a culture of continuous improvement across the Service Desk community in terms of skills and knowledge Willing to get involved and be hands on when needed Desirable: ITIL foundation certification Benefits: Competitive salary Flexible, hybrid working Regular social & team events Equal Opportunities Employer Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Service Assurance Team Leader looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
This isn't a back-office data role. You're not buried in IT, and you're not just building dashboards for someone else to interpret. You're the data expert who sits alongside the sales team, fixes the spreadsheets everyone else avoids, turns messy data into insight, and helps customers get live and confident with the platform. Half your day is deep in numbers and automation. The other half is working directly with people - onboarding, training, and enabling real-world outcomes. If you're a hands-on Data Analyst who enjoys ownership, visibility, and influence - and you want your work to directly impact growth - this role is built for you. The Role at a Glance: Data Analyst Epsom, Surrey HQ Based 3 days / 2 days per week working from home £30,000 - £40,000 DOE Plus Benefits and potential progression to Head of Customer Success Full time, Permanent - Monday - Friday - 8:30am - 5:30pm Awards: British Credit Awards 2025 Finalist for Innovation in Credit. Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023 Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust Your Skills: Data Analyst. Python. SQL. An expert with Excel. Customer Service. Who we are: We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale. Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth. Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape. The Data Analyst Role: We're looking for a hands-on data pro who's far more than a number cruncher. This is an Operational All-Rounder role for someone with the analytical rigor of a Data Analyst and the drive to work at the sharp end of the business - supporting sales, enabling customers, and getting things live. You'll sit at the crossroads of Operations, Sales Support, and Data. Beyond building reports, you'll be client-facing (supporting trials and onboarding), owning operational execution, and acting as the analytical engine behind our sales team. What You'll Own: Your role will be split roughly 50/50 between Sales & Marketing support and Operations & Data. Data, Insights & Sales Enablement: • Own the Data Function: Build sharp, decision-ready reports on business performance and customer activity. • Power the Sales Team: Be the analytical engine behind sales - prepping data, cleaning lead lists, and turning prospect data into clear, actionable insights (no meeting ownership required). • Commission & Billing Accuracy: Use transaction data to produce precise, reliable commission and billing reports. • Smarter Processes: Automate manual reporting and clean messy data to make everything faster, cleaner, and more scalable. Operations & Customer Success: • Get Customers Live: Roll up your sleeves to onboard new customers and ensure everything is set up correctly from day one. • Run Trials & Training: Lead product trials and client training, confidently guiding customers through their own data. • Improve Customer Data: Identify and fix poor-quality data that's holding customers back. • Spot Risk & Opportunity Early: Monitor usage data to identify thriving customers and those needing support, proactively flagging insights to account teams. What You Bring: This role demands serious technical horsepower. You must think in data logic, automation, and structure - not just reports. Must-Have Technical Skills: • Advanced Excel Power User. You go far beyond Index/Match and Pivot Tables. Macros/VBA are required. • Data Cleaning & Structuring What Makes You Stand Out: • BI & Dashboards - Experience building dashboards in Tableau, Looker, or similar tools. • Python for Data - Ability to analyse data using Python puts you firmly in top-tier territory. The Right Profile: • Mid-to-Senior Operator • Client-Facing Confidence • Execution-Driven This is a rare opportunity to join a fast-growing, award-winning FinTech at a pivotal stage - post-MVP, scaling with enterprise clients, and building the foundations for global growth. If you're execution-driven, technically sharp, confident with customers, and excited by a role that blends data, operations, and commercial impact, we'd love to hear from you. Your next move could take you from Data Analyst to Head of Customer Success in a business that genuinely values trust, flexibility, and personal growth. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
16/01/2026
Full time
This isn't a back-office data role. You're not buried in IT, and you're not just building dashboards for someone else to interpret. You're the data expert who sits alongside the sales team, fixes the spreadsheets everyone else avoids, turns messy data into insight, and helps customers get live and confident with the platform. Half your day is deep in numbers and automation. The other half is working directly with people - onboarding, training, and enabling real-world outcomes. If you're a hands-on Data Analyst who enjoys ownership, visibility, and influence - and you want your work to directly impact growth - this role is built for you. The Role at a Glance: Data Analyst Epsom, Surrey HQ Based 3 days / 2 days per week working from home £30,000 - £40,000 DOE Plus Benefits and potential progression to Head of Customer Success Full time, Permanent - Monday - Friday - 8:30am - 5:30pm Awards: British Credit Awards 2025 Finalist for Innovation in Credit. Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023 Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust Your Skills: Data Analyst. Python. SQL. An expert with Excel. Customer Service. Who we are: We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale. Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth. Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape. The Data Analyst Role: We're looking for a hands-on data pro who's far more than a number cruncher. This is an Operational All-Rounder role for someone with the analytical rigor of a Data Analyst and the drive to work at the sharp end of the business - supporting sales, enabling customers, and getting things live. You'll sit at the crossroads of Operations, Sales Support, and Data. Beyond building reports, you'll be client-facing (supporting trials and onboarding), owning operational execution, and acting as the analytical engine behind our sales team. What You'll Own: Your role will be split roughly 50/50 between Sales & Marketing support and Operations & Data. Data, Insights & Sales Enablement: • Own the Data Function: Build sharp, decision-ready reports on business performance and customer activity. • Power the Sales Team: Be the analytical engine behind sales - prepping data, cleaning lead lists, and turning prospect data into clear, actionable insights (no meeting ownership required). • Commission & Billing Accuracy: Use transaction data to produce precise, reliable commission and billing reports. • Smarter Processes: Automate manual reporting and clean messy data to make everything faster, cleaner, and more scalable. Operations & Customer Success: • Get Customers Live: Roll up your sleeves to onboard new customers and ensure everything is set up correctly from day one. • Run Trials & Training: Lead product trials and client training, confidently guiding customers through their own data. • Improve Customer Data: Identify and fix poor-quality data that's holding customers back. • Spot Risk & Opportunity Early: Monitor usage data to identify thriving customers and those needing support, proactively flagging insights to account teams. What You Bring: This role demands serious technical horsepower. You must think in data logic, automation, and structure - not just reports. Must-Have Technical Skills: • Advanced Excel Power User. You go far beyond Index/Match and Pivot Tables. Macros/VBA are required. • Data Cleaning & Structuring What Makes You Stand Out: • BI & Dashboards - Experience building dashboards in Tableau, Looker, or similar tools. • Python for Data - Ability to analyse data using Python puts you firmly in top-tier territory. The Right Profile: • Mid-to-Senior Operator • Client-Facing Confidence • Execution-Driven This is a rare opportunity to join a fast-growing, award-winning FinTech at a pivotal stage - post-MVP, scaling with enterprise clients, and building the foundations for global growth. If you're execution-driven, technically sharp, confident with customers, and excited by a role that blends data, operations, and commercial impact, we'd love to hear from you. Your next move could take you from Data Analyst to Head of Customer Success in a business that genuinely values trust, flexibility, and personal growth. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Application Support Analyst Sheffield £38,795 - £39,815 per annum Permanent, Full Time (37 hours per week) We have an exciting opportunity for an Application Support Analyst to join our Business Systems team in Sheffield. The role is pivotal in ensuring our internal and external customers receive the highest quality service. You will work with stakeholders from across the business whilst maintaining high quality systems, enhancing key technology and processes. We are looking for an ambitious individual who will relish the opportunity to work on a variety of projects in this flexible hybrid role. Please apply if you would enjoy coming to work with a purpose, involved in making a positive impact on people s lives. Our wider benefits: Salary 5A £38,795 - £39,815 per annum, pro rata Working hours 37 Hours, Monday to Friday with 50/50 Hybrid working Generous holiday entitlement 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata 5% Pension contribution Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share Excellent benefits including: SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health. Westfield Health (employer paid). Discounted Gym membership, and Cycle to work scheme etc. Access to a wide range of programmes to train and develop you More about the role: As Applications Support Analyst, you will be responsible for the configuration, build and continuous development of our core internal systems. The role sits within the Business Systems Team reporting to the Business Systems Manager. As a subject matter expert, you will provide technical expertise and support to enable the delivery of key business processes within our systems. You will be working closely with the Service Desk team to support a wide range of queries, issues and requests received. Also, the Infrastructure team to help monitor the systems to ensure that alerts and dealt with, understood and resolved. The role may at times require evening work to apply updates but can be worked with time back in flexitime. It will be important you are able to build quality long lasting relationships that aim to guide on best practices. Understanding ITIL practices will be a distinct advantage. Who you are: We are looking for someone who is passionate about supporting key business users, improving systems and looking to develop and capture processes correctly. Whilst providing insights and improvements, you will be able to work at pace on multiple projects. You enjoy a challenge and love working within a team. You will be open to develop your skills and those of others as you help guide colleagues with particularly challenging or technical concepts. Who we are: At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds. Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience. At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview. To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application. Closing Date: 26 January 2026 at midnight Interview Date: 29 January 2026
16/01/2026
Full time
Application Support Analyst Sheffield £38,795 - £39,815 per annum Permanent, Full Time (37 hours per week) We have an exciting opportunity for an Application Support Analyst to join our Business Systems team in Sheffield. The role is pivotal in ensuring our internal and external customers receive the highest quality service. You will work with stakeholders from across the business whilst maintaining high quality systems, enhancing key technology and processes. We are looking for an ambitious individual who will relish the opportunity to work on a variety of projects in this flexible hybrid role. Please apply if you would enjoy coming to work with a purpose, involved in making a positive impact on people s lives. Our wider benefits: Salary 5A £38,795 - £39,815 per annum, pro rata Working hours 37 Hours, Monday to Friday with 50/50 Hybrid working Generous holiday entitlement 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata 5% Pension contribution Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share Excellent benefits including: SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health. Westfield Health (employer paid). Discounted Gym membership, and Cycle to work scheme etc. Access to a wide range of programmes to train and develop you More about the role: As Applications Support Analyst, you will be responsible for the configuration, build and continuous development of our core internal systems. The role sits within the Business Systems Team reporting to the Business Systems Manager. As a subject matter expert, you will provide technical expertise and support to enable the delivery of key business processes within our systems. You will be working closely with the Service Desk team to support a wide range of queries, issues and requests received. Also, the Infrastructure team to help monitor the systems to ensure that alerts and dealt with, understood and resolved. The role may at times require evening work to apply updates but can be worked with time back in flexitime. It will be important you are able to build quality long lasting relationships that aim to guide on best practices. Understanding ITIL practices will be a distinct advantage. Who you are: We are looking for someone who is passionate about supporting key business users, improving systems and looking to develop and capture processes correctly. Whilst providing insights and improvements, you will be able to work at pace on multiple projects. You enjoy a challenge and love working within a team. You will be open to develop your skills and those of others as you help guide colleagues with particularly challenging or technical concepts. Who we are: At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds. Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience. At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview. To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application. Closing Date: 26 January 2026 at midnight Interview Date: 29 January 2026
Windows 11 Service Desk Analyst Remote - occasional travel to Oxford or Southampton 150 per day , inside IR35 Full Time Security Clearance Required Are you tech-savvy, customer-focused, and ready to make a difference in public services? Our client is looking for a dedicated Windows 11 Service Desk Analyst to provide exceptional support and guidance to end users. This is an exciting temporary opportunity with a daily rate of 150, ending on March 31, 2026. Why You Should Apply: Be part of a dynamic ICT team dedicated to delivering top-notch service. Work in an environment that values your expertise and encourages professional growth. Contribute to improving user experiences across the organisation. Key Responsibilities: Provide expert support, advice, and guidance to end users reporting incidents and technical issues in relation to their Windows 11 Laptop Refresh Programme. Analyse, diagnose, and identify workarounds to resolve issues within service level agreements. Engage with ICT technical support functions to ensure timely incident resolution. Communicate effectively with users and ICT staff, ensuring clarity and support throughout the incident management process. Take ownership of incidents and service requests to maintain high customer satisfaction ratings. What We're Looking For: A good standard of education along with ITIL v2 or v3 knowledge or qualification (Essential). Experience within a service desk or technical environment (Essential). Excellent written and verbal communication skills with a customer-focused mindset (Essential). Strong problem-solving and troubleshooting skills, able to think logically in a fast-paced environment (Essential). A commitment to ongoing professional development (Essential). An understanding of ICT systems relevant to the organisation (Desirable). Basic skills in at least one ICT technical area (Desirable). Additional Information: This role reports directly to the Service Desk Team Leader. You will be working closely with the ICT team to ensure seamless service delivery.
15/01/2026
Contractor
Windows 11 Service Desk Analyst Remote - occasional travel to Oxford or Southampton 150 per day , inside IR35 Full Time Security Clearance Required Are you tech-savvy, customer-focused, and ready to make a difference in public services? Our client is looking for a dedicated Windows 11 Service Desk Analyst to provide exceptional support and guidance to end users. This is an exciting temporary opportunity with a daily rate of 150, ending on March 31, 2026. Why You Should Apply: Be part of a dynamic ICT team dedicated to delivering top-notch service. Work in an environment that values your expertise and encourages professional growth. Contribute to improving user experiences across the organisation. Key Responsibilities: Provide expert support, advice, and guidance to end users reporting incidents and technical issues in relation to their Windows 11 Laptop Refresh Programme. Analyse, diagnose, and identify workarounds to resolve issues within service level agreements. Engage with ICT technical support functions to ensure timely incident resolution. Communicate effectively with users and ICT staff, ensuring clarity and support throughout the incident management process. Take ownership of incidents and service requests to maintain high customer satisfaction ratings. What We're Looking For: A good standard of education along with ITIL v2 or v3 knowledge or qualification (Essential). Experience within a service desk or technical environment (Essential). Excellent written and verbal communication skills with a customer-focused mindset (Essential). Strong problem-solving and troubleshooting skills, able to think logically in a fast-paced environment (Essential). A commitment to ongoing professional development (Essential). An understanding of ICT systems relevant to the organisation (Desirable). Basic skills in at least one ICT technical area (Desirable). Additional Information: This role reports directly to the Service Desk Team Leader. You will be working closely with the ICT team to ensure seamless service delivery.
Join Our Team as a Service Desk Analyst! Working within the Thames Valley Police Force. Are you passionate about technology and eager to make a difference in public services? We are looking for a dedicated Windows 11 Service Desk Call Handler to support our dynamic team! This is a fantastic opportunity for someone with a flair for customer service and technical troubleshooting skills. Contract Type: Temporary Daily Rate: 150 per day (Umbrella) Working Pattern: Full Time, Monday to Friday 37 hours per week 9am to 5pm Contract End Date: March 31, 2026 Location: Hybrid working available! Please note this role will be subject to Police Vetting and you will need to have resided within the UK for a minimum of 3 Years What You'll Do: As a Service Desk Call Handler, your primary goal will be to provide exceptional support, advice, and guidance to our end users. You will be the first point of contact for resolving incidents and managing service requests. Here's a snapshot of your key responsibilities: analyse and diagnose technical issues within agreed service levels. Engage with ICT technical support teams to ensure timely resolution of incidents. Communicate updates and provide quality service to end users, ensuring satisfaction. Manage incidents in line with organisational policies and ITIL processes. Take ownership of the incident lifecycle, ensuring excellent customer feedback. Who You Are: We're looking for candidates who are: Experienced in a service desk or technical environment. Strong communicators, both written and verbal, with a customer-focused approach. Problem solvers who can think logically and maintain accuracy in fast-paced situations. Team players who are adaptable and can work independently when needed. Committed to ongoing professional development in ICT. Why Join Us? We pride ourselves on creating a supportive and engaging work environment where you can grow and thrive. Enjoy fantastic perks including: Hybrid Working: Balance your work and home life efficiently. Professional Development: Enhance your skills with continuous training and support. Dynamic Team Environment: Collaborate with talented professionals who are eager to innovate. Competitive Daily Rate: Earn 150 daily while making a significant impact. Ready to Make a Change? If you're excited about technology and ready to take on this rewarding role, we want to hear from you! Apply now to become a vital part of our Service Desk team and help us deliver outstanding public services. Don't miss this opportunity to embark on a fulfilling journey with us! How to Apply: Please submit your CV and a brief cover letter outlining your relevant experience and why you would be a great fit for our team. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
14/01/2026
Seasonal
Join Our Team as a Service Desk Analyst! Working within the Thames Valley Police Force. Are you passionate about technology and eager to make a difference in public services? We are looking for a dedicated Windows 11 Service Desk Call Handler to support our dynamic team! This is a fantastic opportunity for someone with a flair for customer service and technical troubleshooting skills. Contract Type: Temporary Daily Rate: 150 per day (Umbrella) Working Pattern: Full Time, Monday to Friday 37 hours per week 9am to 5pm Contract End Date: March 31, 2026 Location: Hybrid working available! Please note this role will be subject to Police Vetting and you will need to have resided within the UK for a minimum of 3 Years What You'll Do: As a Service Desk Call Handler, your primary goal will be to provide exceptional support, advice, and guidance to our end users. You will be the first point of contact for resolving incidents and managing service requests. Here's a snapshot of your key responsibilities: analyse and diagnose technical issues within agreed service levels. Engage with ICT technical support teams to ensure timely resolution of incidents. Communicate updates and provide quality service to end users, ensuring satisfaction. Manage incidents in line with organisational policies and ITIL processes. Take ownership of the incident lifecycle, ensuring excellent customer feedback. Who You Are: We're looking for candidates who are: Experienced in a service desk or technical environment. Strong communicators, both written and verbal, with a customer-focused approach. Problem solvers who can think logically and maintain accuracy in fast-paced situations. Team players who are adaptable and can work independently when needed. Committed to ongoing professional development in ICT. Why Join Us? We pride ourselves on creating a supportive and engaging work environment where you can grow and thrive. Enjoy fantastic perks including: Hybrid Working: Balance your work and home life efficiently. Professional Development: Enhance your skills with continuous training and support. Dynamic Team Environment: Collaborate with talented professionals who are eager to innovate. Competitive Daily Rate: Earn 150 daily while making a significant impact. Ready to Make a Change? If you're excited about technology and ready to take on this rewarding role, we want to hear from you! Apply now to become a vital part of our Service Desk team and help us deliver outstanding public services. Don't miss this opportunity to embark on a fulfilling journey with us! How to Apply: Please submit your CV and a brief cover letter outlining your relevant experience and why you would be a great fit for our team. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
1st/2nd Line Service Desk Engineer (Must be ITIL Accredited) Our client, a successful automotive logistics company , is seeking a 1st/2nd Line Service Desk Engineer to join their IT Service Desk team of 11. You must be ITIL certified or have at least 1 years' experience working on a service desk following the ITIL framework. Strong knowledge of incident management, patch management, and endpoint management is essential. This role is primarily office-based , with some onsite support across 16 locations in the Grimsby area . Candidates wishing to apply must have their own form of transport. A full, clean UK driving licence is required. All work-related site visits will be fully expensed . The 1st/2nd Line Service Desk Analyst will be responsible for providing technical support to internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for individuals who are passionate about IT, problem-solving, and delivering exceptional service. Experience and Technologies: Microsoft Windows OS, Server OS, Office 365, Hybrid Domain Epicor (ERP), Solarwinds (Service Desk), Network monitoring (Nagios), SD WAN, Cisco Switches and Routers, TP Link Wireless Networks, Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN technologies. Experience with remote desktop tools and IT service management software. Ability to work independently, manage priorities, and handle high-pressure situations. Strong documentation skills and attention to detail. Start Date: Immediate Location: Grimsby Salary: Up to £35,000 per annum
14/01/2026
Full time
1st/2nd Line Service Desk Engineer (Must be ITIL Accredited) Our client, a successful automotive logistics company , is seeking a 1st/2nd Line Service Desk Engineer to join their IT Service Desk team of 11. You must be ITIL certified or have at least 1 years' experience working on a service desk following the ITIL framework. Strong knowledge of incident management, patch management, and endpoint management is essential. This role is primarily office-based , with some onsite support across 16 locations in the Grimsby area . Candidates wishing to apply must have their own form of transport. A full, clean UK driving licence is required. All work-related site visits will be fully expensed . The 1st/2nd Line Service Desk Analyst will be responsible for providing technical support to internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for individuals who are passionate about IT, problem-solving, and delivering exceptional service. Experience and Technologies: Microsoft Windows OS, Server OS, Office 365, Hybrid Domain Epicor (ERP), Solarwinds (Service Desk), Network monitoring (Nagios), SD WAN, Cisco Switches and Routers, TP Link Wireless Networks, Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN technologies. Experience with remote desktop tools and IT service management software. Ability to work independently, manage priorities, and handle high-pressure situations. Strong documentation skills and attention to detail. Start Date: Immediate Location: Grimsby Salary: Up to £35,000 per annum
Location: Bristol, London, Manchester Connect to your Industry Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe? We are proud of the impact we have with Defence and Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission. We're growing our team. If you are cleared to SC or DV level, we are very keen to hear from you. Connect to Extended Enterprise In a world that is constantly changing, organisations need to adapt quickly to respond to new risks and take advantage of new opportunities. Deloitte's Cyber practice advises organisations on how to effectively mitigate risk and make informed and intelligent risk decisions around business processes, technology and operations. The Extended Enterprise (EE) team assists in identifying, evaluating and mitigating risks associated with external business relationships. Our services focus on improving confidence in an organisation's contractual relationships and include assisting with the validation of information exchanged between organisations and their customers, vendors and third-party service providers. Our services also help organisations improve the effectiveness and efficiency of their contract compliance monitoring processes and controls, resulting in improved business performance. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The Deloitte Extended Enterprise IT Asset Management team is made up of business advisory professionals, as well as experienced IT practitioners, collaborating to assist clients in managing the multi-layered complexity of IT Asset Management (ITAM) programs. We offer a variety of services, from focussed diagnostics and vendor baselines to full ITAM implementations. As a neutral third party, we aim to provide a truly objective perspective on monitoring and governing IT assets. We offer a distinct approach that encompasses not just tools, but also people and processes - helping clients put the right skill sets, accountability and governance in place to effectively manage IT assets throughout the entire lifecycle. The right candidate would be expected to work in a team environment with Deloitte colleagues and client stakeholders. For more senior positions, candidates would also be expected to focus on business development and long-term client relationships, delivery of projects and managing and developing junior members of the team with the aim of growing Deloitte's IT Asset Management and Extended Enterprise practice. Connect to your skills and professional experience All applicants must hold UK security clearance to Security Check (SC) or Developed Vetting (DV) level. Essential Soft Skills We are looking for candidates with following behaviours and experience: The ability to analyse complex issues, identify root causes, and develop innovative solutions is crucial. Building and maintaining strong client relationships, understanding their needs. Clear and effective communication is vital, whether it's presenting findings, leading meetings, or collaborating with team members and clients. The capacity to mentor junior consultants and take charge of projects to achieve desired outcomes. The role often involves rapid changes and diverse projects, so adaptability to new environments and situations is key. Collaborating effectively within multidisciplinary teams, both internally and with clients, is essential for the role. The ability to handle multiple tasks and projects efficiently, meeting deadlines and managing workloads effectively, both independently and as part of a wider delivery team. Applying logical thinking, data analysis, and critical reasoning to solve complex business problems. Demonstrate a personal accountability for performance and delivery against project deadlines. Effectively managing a team, including performance evaluation, career development, and conflict resolution. The ability to address and resolve conflicts within the team and with clients, fostering a collaborative and productive work environment. Developing and implementing strategic plans to achieve both short-term and long-term objectives. A commitment to maintaining high-quality standards in project deliverables and adherence to compliance requirements. Technical Skills Our projects vary greatly, and your responsibility will differ based on the focus of the client engagement and your skillset, but could include: Strong analytical skills to collect, interpret, and manipulate software asset data to make informed decisions. Applying ITAM as a tool for business transformation, aligning software assets with clients' goals and designing and maintaining IT processes. Proficiency and hands on experience in implementation, configuration, and management of ITAM tools like ServiceNow, Snow License Manager, Flexera FNMS, and others for data collection, analysis, and reporting. Deep understanding of the SAM lifecycle, which involves developing and implementing processes to manage software assets effectively throughout their entire lifespan. Experience in negotiating software license agreements with vendors for optimal terms. Knowledge of software licensing implications in cloud environments, especially for SaaS applications. Ability to identify and mitigate risks associated with software asset management, including legal and financial risks. In-depth understanding of software licensing models and agreements across a range of software vendors e.g., Microsoft, Adobe, SAP, Autodesk, IBM, Oracle, Microfocus, Citrix, VMWare, RedHat, Open-Source GNU. The ability to create baseline, both manually and within SAM Tool, to ensure software compliance through tracking and reconciliation of licences. Identifying opportunities for cost savings and efficiency in software licensing and usage. The ability to analyse and rationalise an organisation's software applications, optimising the software portfolio to reduce redundancy and costs. Desirable skills The following skills and competencies are beneficial: Experience working in or with Government organisations, including the handling of assets subject to the Government Security Classification Policy. Familiarity with the fundamentals of Gen AI and how it can be applied in SAM processes, particularly in automating data analysis, trainings, contract analysis, service desk automation, chatbots, pattern recognition, and predictive modelling for more efficient and data-driven software asset management. Possession of relevant certifications, such as Certified Software Asset Manager (CSAM) or Certified IT Asset Manager (CITAM), CIS-ServiceNow SAM Pro, FinOps or equivalent which demonstrate expertise in SAM. Possession of project management certifications (e.g., PMP or PRINCE2 or equivalent) to effectively manage SAM projects and deliver engagements on time and within budget. Familiarity with international SAM standards, such as ISO 19770, ITIL to ensure compliance and best practices. Strong vendor management skills for effective negotiation, conflict resolution, and collaboration with software vendors. Proficiency in computer programming languages like PowerShell, SQL, Macros, VBScript, HTML, visualisation tools like Tableau, Qlik Sense or similar. Understanding computer hardware components, networking, domains, firewall, ports, DNS, Active Directory principles. Extensive experience working with large I.T systems or a bachelor's degree or equivalent in information technology, business, or related field. Skill in managing project budgets, forecasting, and resource allocation for projects to ensure financial targets are met. Identifying new business opportunities, building relationships with clients, eminence and contributing to the firm's growth. Proven ability to generate sales leads, sales support by responding to Request for Proposals (RFP), Invitation to Tenders (ITT). Maintaining a strong industry presence through participation in conferences, events, and industry associations to stay updated on industry trends and establish professional credibility. Strong skills in Microsoft Office applications, including Excel, Word, PowerPoint, and Access, for data analysis, reporting, documentation, and effective communication. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte . click apply for full job details
14/01/2026
Full time
Location: Bristol, London, Manchester Connect to your Industry Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe? We are proud of the impact we have with Defence and Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission. We're growing our team. If you are cleared to SC or DV level, we are very keen to hear from you. Connect to Extended Enterprise In a world that is constantly changing, organisations need to adapt quickly to respond to new risks and take advantage of new opportunities. Deloitte's Cyber practice advises organisations on how to effectively mitigate risk and make informed and intelligent risk decisions around business processes, technology and operations. The Extended Enterprise (EE) team assists in identifying, evaluating and mitigating risks associated with external business relationships. Our services focus on improving confidence in an organisation's contractual relationships and include assisting with the validation of information exchanged between organisations and their customers, vendors and third-party service providers. Our services also help organisations improve the effectiveness and efficiency of their contract compliance monitoring processes and controls, resulting in improved business performance. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The Deloitte Extended Enterprise IT Asset Management team is made up of business advisory professionals, as well as experienced IT practitioners, collaborating to assist clients in managing the multi-layered complexity of IT Asset Management (ITAM) programs. We offer a variety of services, from focussed diagnostics and vendor baselines to full ITAM implementations. As a neutral third party, we aim to provide a truly objective perspective on monitoring and governing IT assets. We offer a distinct approach that encompasses not just tools, but also people and processes - helping clients put the right skill sets, accountability and governance in place to effectively manage IT assets throughout the entire lifecycle. The right candidate would be expected to work in a team environment with Deloitte colleagues and client stakeholders. For more senior positions, candidates would also be expected to focus on business development and long-term client relationships, delivery of projects and managing and developing junior members of the team with the aim of growing Deloitte's IT Asset Management and Extended Enterprise practice. Connect to your skills and professional experience All applicants must hold UK security clearance to Security Check (SC) or Developed Vetting (DV) level. Essential Soft Skills We are looking for candidates with following behaviours and experience: The ability to analyse complex issues, identify root causes, and develop innovative solutions is crucial. Building and maintaining strong client relationships, understanding their needs. Clear and effective communication is vital, whether it's presenting findings, leading meetings, or collaborating with team members and clients. The capacity to mentor junior consultants and take charge of projects to achieve desired outcomes. The role often involves rapid changes and diverse projects, so adaptability to new environments and situations is key. Collaborating effectively within multidisciplinary teams, both internally and with clients, is essential for the role. The ability to handle multiple tasks and projects efficiently, meeting deadlines and managing workloads effectively, both independently and as part of a wider delivery team. Applying logical thinking, data analysis, and critical reasoning to solve complex business problems. Demonstrate a personal accountability for performance and delivery against project deadlines. Effectively managing a team, including performance evaluation, career development, and conflict resolution. The ability to address and resolve conflicts within the team and with clients, fostering a collaborative and productive work environment. Developing and implementing strategic plans to achieve both short-term and long-term objectives. A commitment to maintaining high-quality standards in project deliverables and adherence to compliance requirements. Technical Skills Our projects vary greatly, and your responsibility will differ based on the focus of the client engagement and your skillset, but could include: Strong analytical skills to collect, interpret, and manipulate software asset data to make informed decisions. Applying ITAM as a tool for business transformation, aligning software assets with clients' goals and designing and maintaining IT processes. Proficiency and hands on experience in implementation, configuration, and management of ITAM tools like ServiceNow, Snow License Manager, Flexera FNMS, and others for data collection, analysis, and reporting. Deep understanding of the SAM lifecycle, which involves developing and implementing processes to manage software assets effectively throughout their entire lifespan. Experience in negotiating software license agreements with vendors for optimal terms. Knowledge of software licensing implications in cloud environments, especially for SaaS applications. Ability to identify and mitigate risks associated with software asset management, including legal and financial risks. In-depth understanding of software licensing models and agreements across a range of software vendors e.g., Microsoft, Adobe, SAP, Autodesk, IBM, Oracle, Microfocus, Citrix, VMWare, RedHat, Open-Source GNU. The ability to create baseline, both manually and within SAM Tool, to ensure software compliance through tracking and reconciliation of licences. Identifying opportunities for cost savings and efficiency in software licensing and usage. The ability to analyse and rationalise an organisation's software applications, optimising the software portfolio to reduce redundancy and costs. Desirable skills The following skills and competencies are beneficial: Experience working in or with Government organisations, including the handling of assets subject to the Government Security Classification Policy. Familiarity with the fundamentals of Gen AI and how it can be applied in SAM processes, particularly in automating data analysis, trainings, contract analysis, service desk automation, chatbots, pattern recognition, and predictive modelling for more efficient and data-driven software asset management. Possession of relevant certifications, such as Certified Software Asset Manager (CSAM) or Certified IT Asset Manager (CITAM), CIS-ServiceNow SAM Pro, FinOps or equivalent which demonstrate expertise in SAM. Possession of project management certifications (e.g., PMP or PRINCE2 or equivalent) to effectively manage SAM projects and deliver engagements on time and within budget. Familiarity with international SAM standards, such as ISO 19770, ITIL to ensure compliance and best practices. Strong vendor management skills for effective negotiation, conflict resolution, and collaboration with software vendors. Proficiency in computer programming languages like PowerShell, SQL, Macros, VBScript, HTML, visualisation tools like Tableau, Qlik Sense or similar. Understanding computer hardware components, networking, domains, firewall, ports, DNS, Active Directory principles. Extensive experience working with large I.T systems or a bachelor's degree or equivalent in information technology, business, or related field. Skill in managing project budgets, forecasting, and resource allocation for projects to ensure financial targets are met. Identifying new business opportunities, building relationships with clients, eminence and contributing to the firm's growth. Proven ability to generate sales leads, sales support by responding to Request for Proposals (RFP), Invitation to Tenders (ITT). Maintaining a strong industry presence through participation in conferences, events, and industry associations to stay updated on industry trends and establish professional credibility. Strong skills in Microsoft Office applications, including Excel, Word, PowerPoint, and Access, for data analysis, reporting, documentation, and effective communication. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte . click apply for full job details
Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and assisting with the maintenance of access control of circa 3500 user accounts across the Council's 150+ sites which include libraries, schools, community centres, social services establishments as well as the Council's main central offices. You will be responsible to: Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket. investigate first stage diagnostic on all tickets, acting on own initiative, within stated guidelines and in conjunction with other members of the team. Apply skills to resolve all assigned incidents before referring to application and/or technical support. Administration of categorised Service Requests (e.g. New Starter, Leaver and transfers) relating to access to Luton's Windows Active Directory structure, primary email systems, ensuring that a full audit trail of changes are maintained within Active Directory and the IT Service Management tools. Follows up reported complex incidents to ensure timely resolution or escalation, and promptly communicate on progress to end-user, requests are fulfilled, and the customer communication is complete. Ensure that incidents and requests are handled in accordance to agreed SLAs. Develop and maintain a comprehensive knowledge base, including technical articles and self-help guides for end-users. Skills and Experience: Demonstrable experience of providing IT Customer support Demonstrable experience working in a busy IT service desk environment; using an ITSM tool to create, update and manage tickets with precision and attention to detail Some experience technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools Able to manage Windows Active Directory and Microsoft exchange (both On-premises and Azure/Exchange, Office 365 solutions) Able to administer Windows AD file system security settings Able to maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis between 7am and 7pm Monday to Friday About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
14/01/2026
Seasonal
Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and assisting with the maintenance of access control of circa 3500 user accounts across the Council's 150+ sites which include libraries, schools, community centres, social services establishments as well as the Council's main central offices. You will be responsible to: Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket. investigate first stage diagnostic on all tickets, acting on own initiative, within stated guidelines and in conjunction with other members of the team. Apply skills to resolve all assigned incidents before referring to application and/or technical support. Administration of categorised Service Requests (e.g. New Starter, Leaver and transfers) relating to access to Luton's Windows Active Directory structure, primary email systems, ensuring that a full audit trail of changes are maintained within Active Directory and the IT Service Management tools. Follows up reported complex incidents to ensure timely resolution or escalation, and promptly communicate on progress to end-user, requests are fulfilled, and the customer communication is complete. Ensure that incidents and requests are handled in accordance to agreed SLAs. Develop and maintain a comprehensive knowledge base, including technical articles and self-help guides for end-users. Skills and Experience: Demonstrable experience of providing IT Customer support Demonstrable experience working in a busy IT service desk environment; using an ITSM tool to create, update and manage tickets with precision and attention to detail Some experience technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools Able to manage Windows Active Directory and Microsoft exchange (both On-premises and Azure/Exchange, Office 365 solutions) Able to administer Windows AD file system security settings Able to maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis between 7am and 7pm Monday to Friday About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Automation Analyst Job Type : Full-time, Permanent Pay : From £30,000 per year, Bonus scheme Schedule : Monday to Friday This is a fully office based role. City Rooms is London s most prominent provider of co-living accommodation. For over 15 years we ve provided thousands of Londoners with great-value, well-managed homes across the capital. We are now building a new, expanded Operations function focused on smarter processes, better systems and scalable growth. As part of this, we are looking for an Automation Analyst to help turn our day-to-day workflows into reliable, automated processes. This is a practical, hands-on role working directly with our Operations team to remove repetitive admin, improve accuracy and help the business run more efficiently. What you ll be doing Building and maintaining automation flows using Microsoft Power Automate Creating workflows triggered by emails, forms, schedules and system updates Connecting Outlook, SharePoint, Excel, Teams and our internal systems through automation Working closely with Operations to turn documented processes into working bots Monitoring live automations and fixing issues when something breaks Improving existing flows as volumes grow or processes change Keeping clear records of what each automation does About you You enjoy building things that make life easier for other people You are organised, logical and comfortable working with systems and processes You have good technical ability but also enjoy working with non-technical colleagues You like solving practical problems rather than writing theoretical code You can work independently, but you re also a strong team player What you ll need Experience using Microsoft Power Automate Understanding of triggers, conditions and actions Confidence working with Outlook, SharePoint, Excel and Teams Strong attention to detail Nice to have Power Automate Desktop or RPA tools; Power Apps Experience in operations, admin, finance or customer-service environments What do we offer you!? Fresh fruit each day. 1 day off on your birthday and 1 wellness day off per annum. Regular eye tests, employee discount benefits scheme. Additional holiday and SSP top up accrued with length of service. Summer and Winter annual party, other company events. To Apply If you feel you are a suitable candidate and would like to work for City Rooms, please do not hesitate to apply.
14/01/2026
Full time
Automation Analyst Job Type : Full-time, Permanent Pay : From £30,000 per year, Bonus scheme Schedule : Monday to Friday This is a fully office based role. City Rooms is London s most prominent provider of co-living accommodation. For over 15 years we ve provided thousands of Londoners with great-value, well-managed homes across the capital. We are now building a new, expanded Operations function focused on smarter processes, better systems and scalable growth. As part of this, we are looking for an Automation Analyst to help turn our day-to-day workflows into reliable, automated processes. This is a practical, hands-on role working directly with our Operations team to remove repetitive admin, improve accuracy and help the business run more efficiently. What you ll be doing Building and maintaining automation flows using Microsoft Power Automate Creating workflows triggered by emails, forms, schedules and system updates Connecting Outlook, SharePoint, Excel, Teams and our internal systems through automation Working closely with Operations to turn documented processes into working bots Monitoring live automations and fixing issues when something breaks Improving existing flows as volumes grow or processes change Keeping clear records of what each automation does About you You enjoy building things that make life easier for other people You are organised, logical and comfortable working with systems and processes You have good technical ability but also enjoy working with non-technical colleagues You like solving practical problems rather than writing theoretical code You can work independently, but you re also a strong team player What you ll need Experience using Microsoft Power Automate Understanding of triggers, conditions and actions Confidence working with Outlook, SharePoint, Excel and Teams Strong attention to detail Nice to have Power Automate Desktop or RPA tools; Power Apps Experience in operations, admin, finance or customer-service environments What do we offer you!? Fresh fruit each day. 1 day off on your birthday and 1 wellness day off per annum. Regular eye tests, employee discount benefits scheme. Additional holiday and SSP top up accrued with length of service. Summer and Winter annual party, other company events. To Apply If you feel you are a suitable candidate and would like to work for City Rooms, please do not hesitate to apply.
1st- 2nd Line Support / Service Desk Analyst / IT Support Based in Leeds- Mon Fri needed to provide end user support, hybrid currently. As 1st- 2nd Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1st- 2nd Line Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
13/01/2026
Full time
1st- 2nd Line Support / Service Desk Analyst / IT Support Based in Leeds- Mon Fri needed to provide end user support, hybrid currently. As 1st- 2nd Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1st- 2nd Line Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1st- 2nd Line Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Ecs Resource Group Ltd
Cheltenham, Gloucestershire
Application Support Analyst Location: Cheltenham (Hybrid working) Salary: 40,000- 45,000 per annum (DOE) Overview We are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation's core business applications, including ERP, CRM, E-commerce, and Back-Office systems. This is a role that combines deep technical troubleshooting, strong business process understanding, and a passion for system optimisation. You will ensure seamless data flow between applications, deliver robust support, and enhance the overall user experience-making sure our business systems remain efficient, intuitive, and aligned to operational needs. Key Responsibilities Application Support & Maintenance Incident, Problem & Change Management Continuous Improvement & Collaboration Integration & Data Management About You 5+ years' experience in software/application support with strong focus on databases and integrations. Experience supporting ERP/CRM/E-commerce environments (e.g., Microsoft Dynamics 365 Business Central/NAV/CRM, Magento, Shopify, WooCommerce). Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures. Familiarity with API integrations (REST, SOAP, OData) and middleware platforms. Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
13/01/2026
Full time
Application Support Analyst Location: Cheltenham (Hybrid working) Salary: 40,000- 45,000 per annum (DOE) Overview We are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation's core business applications, including ERP, CRM, E-commerce, and Back-Office systems. This is a role that combines deep technical troubleshooting, strong business process understanding, and a passion for system optimisation. You will ensure seamless data flow between applications, deliver robust support, and enhance the overall user experience-making sure our business systems remain efficient, intuitive, and aligned to operational needs. Key Responsibilities Application Support & Maintenance Incident, Problem & Change Management Continuous Improvement & Collaboration Integration & Data Management About You 5+ years' experience in software/application support with strong focus on databases and integrations. Experience supporting ERP/CRM/E-commerce environments (e.g., Microsoft Dynamics 365 Business Central/NAV/CRM, Magento, Shopify, WooCommerce). Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures. Familiarity with API integrations (REST, SOAP, OData) and middleware platforms. Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working in varied tech environments? Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service delivery? You ll be joining a small MSP providing IT support to over 40 clients across the UK, with user bases ranging from 5 to 400 users. You ll be at the heart of their service desk, providing day-to-day support across desktop, server, and cloud environments, picking up a mix of self selected and allocated tickets. Most work is remote, but occasional travel is required to the office in Stratford upon Avon once per week and to client site for projects on an adhoc basis. Having your own car and driving is ideal. Salary of £30,000-£35,000 + a discretionary company bonus scheme Ideally you'll have experience supporting the following: Windows Desktop OS (Registry, Services, Group Policy, MDM) Office 365, SharePoint, Entra ID, Intune, Exchange Windows Server, Active Directory, Hyper-V, VMware Event Viewer, PowerShell Networking fundamentals routing, switching, firewalls, Wi-Fi Mac, Android, iOS, and printer troubleshooting What we re looking for Ideally 3+ years' experience in 1st/2nd line IT support Comfortable working across varied environments and adapting quickly Confident communicator with strong diagnostic and problem-solving skills A real appetite to learn, progress and contribute ideas If this looks like your next role, apply now as we have interview slots available! We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
13/01/2026
Full time
Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working in varied tech environments? Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service delivery? You ll be joining a small MSP providing IT support to over 40 clients across the UK, with user bases ranging from 5 to 400 users. You ll be at the heart of their service desk, providing day-to-day support across desktop, server, and cloud environments, picking up a mix of self selected and allocated tickets. Most work is remote, but occasional travel is required to the office in Stratford upon Avon once per week and to client site for projects on an adhoc basis. Having your own car and driving is ideal. Salary of £30,000-£35,000 + a discretionary company bonus scheme Ideally you'll have experience supporting the following: Windows Desktop OS (Registry, Services, Group Policy, MDM) Office 365, SharePoint, Entra ID, Intune, Exchange Windows Server, Active Directory, Hyper-V, VMware Event Viewer, PowerShell Networking fundamentals routing, switching, firewalls, Wi-Fi Mac, Android, iOS, and printer troubleshooting What we re looking for Ideally 3+ years' experience in 1st/2nd line IT support Comfortable working across varied environments and adapting quickly Confident communicator with strong diagnostic and problem-solving skills A real appetite to learn, progress and contribute ideas If this looks like your next role, apply now as we have interview slots available! We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
IT Service Desk Analyst Role: IT Service Desk Analyst Specialism(s): IT Service Desk, Service Delivery, User Support, Windows 11, Microsoft, Deployment, SCCM, Azure, IT Hardware, User Service Support Type: Contract, Daily Rate IR35 Determination: Inside IR35 Duration: 3 Months Pay Rate: 18 - 20 per hour Start: ASAP/Urgent IT Service Desk Analyst CPS Group UK are delighted to be working with a leading organisation to appoint a seasoned IT Service Desk Analyst to join an existing internal IT support function. Working as part of the on-site IT Support team, the IT Service Desk Analyst will primarily provide user-facing support and support small IT-centric projects such as rolling out Windows 11 devices and reimaging machines using the Microsoft Deployment kit (MDT) and SCCM. The IT Service Desk Analyst will also assist with other key technical duties including floor-walking, assisting the Service Desk team in completing tickets, responding to requests for IT hardware and software and answering in-bound IT Support calls. Role Requirements & Experience - Exceptional user-facing and communication skills - Hands-on experience using core Microsoft support technologies (e.g. SCCM, MDT, Intune) - Experience deploying Windows 11 devices / upgrading from Windows 10 - Experience with Microsoft Azure (desirable) - Able to work on-site Monday-Friday For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
13/01/2026
Contractor
IT Service Desk Analyst Role: IT Service Desk Analyst Specialism(s): IT Service Desk, Service Delivery, User Support, Windows 11, Microsoft, Deployment, SCCM, Azure, IT Hardware, User Service Support Type: Contract, Daily Rate IR35 Determination: Inside IR35 Duration: 3 Months Pay Rate: 18 - 20 per hour Start: ASAP/Urgent IT Service Desk Analyst CPS Group UK are delighted to be working with a leading organisation to appoint a seasoned IT Service Desk Analyst to join an existing internal IT support function. Working as part of the on-site IT Support team, the IT Service Desk Analyst will primarily provide user-facing support and support small IT-centric projects such as rolling out Windows 11 devices and reimaging machines using the Microsoft Deployment kit (MDT) and SCCM. The IT Service Desk Analyst will also assist with other key technical duties including floor-walking, assisting the Service Desk team in completing tickets, responding to requests for IT hardware and software and answering in-bound IT Support calls. Role Requirements & Experience - Exceptional user-facing and communication skills - Hands-on experience using core Microsoft support technologies (e.g. SCCM, MDT, Intune) - Experience deploying Windows 11 devices / upgrading from Windows 10 - Experience with Microsoft Azure (desirable) - Able to work on-site Monday-Friday For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)
Service Desk Analyst Up to £30,000 DOE What You'll Do: Join a fast-growing support team delivering high-quality 1st and 2nd line technical support across a wide range of self-serve solutions. You'll be the first point of contact for customers, helping them stay up and running across both mobile and static platforms. You'll be part of a rotating shift pattern covering 8 AM to 8 PM, seven days a week, with occasional on-call responsibilities. This is a hands-on, office-based role, offering excellent opportunities for growth as the team continues to scale. What You'll Bring: Previous experience in a customer-facing service desk role (2+ years) Strong working knowledge of Windows OS and networking (DHCP, routing, wireless) Familiarity with both Windows and Android environments (50/50 split) Excellent communication skills and a 'customer first' mindset Experience supporting Office 365 and troubleshooting common issues Ability to remain calm under pressure and solve problems independently A degree in an IT-related subject is highly desirable Why You Should Apply: This is a brilliant opportunity to join a tech-forward business where you'll have real impact. If you're passionate about delivering great customer support, want to work with the latest technologies, and thrive in a dynamic environment, we'd love to hear from you. Ready to Apply? Contact Lewis Allen to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme, get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!
13/01/2026
Full time
Service Desk Analyst Up to £30,000 DOE What You'll Do: Join a fast-growing support team delivering high-quality 1st and 2nd line technical support across a wide range of self-serve solutions. You'll be the first point of contact for customers, helping them stay up and running across both mobile and static platforms. You'll be part of a rotating shift pattern covering 8 AM to 8 PM, seven days a week, with occasional on-call responsibilities. This is a hands-on, office-based role, offering excellent opportunities for growth as the team continues to scale. What You'll Bring: Previous experience in a customer-facing service desk role (2+ years) Strong working knowledge of Windows OS and networking (DHCP, routing, wireless) Familiarity with both Windows and Android environments (50/50 split) Excellent communication skills and a 'customer first' mindset Experience supporting Office 365 and troubleshooting common issues Ability to remain calm under pressure and solve problems independently A degree in an IT-related subject is highly desirable Why You Should Apply: This is a brilliant opportunity to join a tech-forward business where you'll have real impact. If you're passionate about delivering great customer support, want to work with the latest technologies, and thrive in a dynamic environment, we'd love to hear from you. Ready to Apply? Contact Lewis Allen to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme, get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!
Technical Support Analyst (3rd Line) Location: Norfolk Job Type: Full-time (includes on-call/shift work) The Role Provide second and third-line technical support, managing capacity and proactively monitoring the organization's IT infrastructure. You will supervise other analysts and act as a technical lead for complex system investigations and upgrades. Essential Skills & Qualifications Certification: MCP or MCSE (Windows (Apply online only . Education: Relevant Degree, HND, or HNC in a technical discipline. Server Infrastructure: Expert support for Windows Server (Apply online only and OS builds for Windows 7/10. Networking: Strong knowledge of LAN, TCP/IP, x400, and RS-232. Backups/Security: Management of enterprise backup/restoration (Oracle/AIX) and anti-virus/patching technologies. Specialized Systems: Support for MS SQL Server, Web Server products, and multi-user database applications like the ICE system. Key Responsibilities Provide 3rd line technical support for the onsite helpdesk. Manage the onsite Citrix Service Farm. Plan and supervise maintenance and installation work with contractors and system architects. Perform system performance investigations and capacity analysis. Participate in the on-call rota as required. If interested, please apply with your updated CV. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
12/01/2026
Contractor
Technical Support Analyst (3rd Line) Location: Norfolk Job Type: Full-time (includes on-call/shift work) The Role Provide second and third-line technical support, managing capacity and proactively monitoring the organization's IT infrastructure. You will supervise other analysts and act as a technical lead for complex system investigations and upgrades. Essential Skills & Qualifications Certification: MCP or MCSE (Windows (Apply online only . Education: Relevant Degree, HND, or HNC in a technical discipline. Server Infrastructure: Expert support for Windows Server (Apply online only and OS builds for Windows 7/10. Networking: Strong knowledge of LAN, TCP/IP, x400, and RS-232. Backups/Security: Management of enterprise backup/restoration (Oracle/AIX) and anti-virus/patching technologies. Specialized Systems: Support for MS SQL Server, Web Server products, and multi-user database applications like the ICE system. Key Responsibilities Provide 3rd line technical support for the onsite helpdesk. Manage the onsite Citrix Service Farm. Plan and supervise maintenance and installation work with contractors and system architects. Perform system performance investigations and capacity analysis. Participate in the on-call rota as required. If interested, please apply with your updated CV. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Product Support Analyst Location: Chelmsford, Essex (Hybrid 1 day per week onsite, remainder remote) About the Role This is an exciting opportunity to launch your career in technology with a dynamic and growing team. As a Product Support Analyst , you ll be working on cutting edge technology platforms within the London Market Insurance sector, developing a strong foundation for a successful IT career. This role is a mix between technical and customer service supporting an Insurance Claims platform. Excellent communication skills are essential, as you ll be liaising directly with clients to deliver an outstanding customer service experience while supporting key technology platforms. Key Responsibilities Provide first-line application support by responding promptly and professionally to user queries via phone, email, and ITSM tool, ensuring all issues are tracked through to resolution within agreed SLAs. Troubleshoot a broad range of issues, from password resets and guiding users through system functionality, to more complex queries, including API-related issues. Triage and prioritise service requests & incidents, balancing routine tasks (e.g., password resets, account setup) with more complex application queries. Support onboarding activities by setting up user accounts, access permissions and providing introductory guidance on the platform. Deliver excellent customer service through clear communication, professionalism, and user support calls. Collaborate closely with team members and escalate issues to the Helpdesk Manager when required, contributing to a strong team culture. Maintain and enhance knowledge base documentation to support resolution of recurring queries. Build a working knowledge of the low-code platform to assist in troubleshooting and provide informed context for escalations, while leaving complex development tasks to specialist developers. Act as a subject matter expert (SME) for the system, building core familiarity with its functionality and processes. About You We re looking for someone who is passionate about technology, eager to learn, and ready to take their first step into a tech career. You may be: A school leaver or recent graduate with a technology related qualification (e.g., IT, Computer Science etc.) Essential Skills & Attributes: Strong communication and interpersonal skills A genuine interest in IT and technology Problem-solving mindset and attention to detail Ability to work well under pressure and manage multiple priorities A proactive attitude and willingness to learn.
12/01/2026
Full time
Product Support Analyst Location: Chelmsford, Essex (Hybrid 1 day per week onsite, remainder remote) About the Role This is an exciting opportunity to launch your career in technology with a dynamic and growing team. As a Product Support Analyst , you ll be working on cutting edge technology platforms within the London Market Insurance sector, developing a strong foundation for a successful IT career. This role is a mix between technical and customer service supporting an Insurance Claims platform. Excellent communication skills are essential, as you ll be liaising directly with clients to deliver an outstanding customer service experience while supporting key technology platforms. Key Responsibilities Provide first-line application support by responding promptly and professionally to user queries via phone, email, and ITSM tool, ensuring all issues are tracked through to resolution within agreed SLAs. Troubleshoot a broad range of issues, from password resets and guiding users through system functionality, to more complex queries, including API-related issues. Triage and prioritise service requests & incidents, balancing routine tasks (e.g., password resets, account setup) with more complex application queries. Support onboarding activities by setting up user accounts, access permissions and providing introductory guidance on the platform. Deliver excellent customer service through clear communication, professionalism, and user support calls. Collaborate closely with team members and escalate issues to the Helpdesk Manager when required, contributing to a strong team culture. Maintain and enhance knowledge base documentation to support resolution of recurring queries. Build a working knowledge of the low-code platform to assist in troubleshooting and provide informed context for escalations, while leaving complex development tasks to specialist developers. Act as a subject matter expert (SME) for the system, building core familiarity with its functionality and processes. About You We re looking for someone who is passionate about technology, eager to learn, and ready to take their first step into a tech career. You may be: A school leaver or recent graduate with a technology related qualification (e.g., IT, Computer Science etc.) Essential Skills & Attributes: Strong communication and interpersonal skills A genuine interest in IT and technology Problem-solving mindset and attention to detail Ability to work well under pressure and manage multiple priorities A proactive attitude and willingness to learn.
IT Support Analyst - London Are you a tech-savvy problem-solver with a passion for providing top-notch IT support? Our client, a prestigious organisation located just 10 minutes from Tower Hill train station, is on the lookout for an enthusiastic IT Support Analyst to join their dynamic team. Salary : 30,000 per annum Hours : 8-6 (this is a fully office-based role) Main Responsibilities : As the IT Support Analyst, you will be at the forefront of IT assistance, providing 1st line support across the organisation. Your role will include: Handling incoming helpdesk requests via telephone or email prioritising, evaluating, resolving, and escalating issues as needed Administering user accounts on Microsoft 365 and Dynamics axe 2012 Managing the rollout of new devices (desktops, laptops, mobiles) Creating and maintaining support documentation for efficient issue resolution Essential Requirements : To thrive in this role, you should bring: Proficiency in Windows 11 & Windows Server operating systems Experience with desktop/laptop hardware and network devices Familiarity with Microsoft 365 Admin Exceptional communication and interpersonal skills Strong organisational and documentation abilities A keen attention to detail and the ability to prioritise effectively Desirable Requirements : While not mandatory, experience with Microsoft Dynamics axe 2012, Dynamics 365 Business Central, and VMware would be advantageous. Why Join Us? Be part of a vibrant team in a dynamic industry Enjoy a supportive work environment focused on growth and collaboration Benefit from generous perks and a commitment to employee well-being Benefits : Discount: 30% off wines from the company list Pension: Auto-enrolment into Group Personal Pension Plan after 3 months service (5% employee contribution, 4% employer contribution; increased to 10% after 6 months) Private Medical Insurance: 50% premium coverage for the first 3 years, 100% after 3 years continuous service Season Ticket Loan: Interest-free, available after successful completion of trial period Training: WSET training funded after successful completion of trial period, plus mandatory online compliance training If you are a motivated individual who thrives in a fast-paced environment and loves helping others, we'd love to meet you! Apply now and take the next step in your IT career with an organisation that values your contributions. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
12/01/2026
Full time
IT Support Analyst - London Are you a tech-savvy problem-solver with a passion for providing top-notch IT support? Our client, a prestigious organisation located just 10 minutes from Tower Hill train station, is on the lookout for an enthusiastic IT Support Analyst to join their dynamic team. Salary : 30,000 per annum Hours : 8-6 (this is a fully office-based role) Main Responsibilities : As the IT Support Analyst, you will be at the forefront of IT assistance, providing 1st line support across the organisation. Your role will include: Handling incoming helpdesk requests via telephone or email prioritising, evaluating, resolving, and escalating issues as needed Administering user accounts on Microsoft 365 and Dynamics axe 2012 Managing the rollout of new devices (desktops, laptops, mobiles) Creating and maintaining support documentation for efficient issue resolution Essential Requirements : To thrive in this role, you should bring: Proficiency in Windows 11 & Windows Server operating systems Experience with desktop/laptop hardware and network devices Familiarity with Microsoft 365 Admin Exceptional communication and interpersonal skills Strong organisational and documentation abilities A keen attention to detail and the ability to prioritise effectively Desirable Requirements : While not mandatory, experience with Microsoft Dynamics axe 2012, Dynamics 365 Business Central, and VMware would be advantageous. Why Join Us? Be part of a vibrant team in a dynamic industry Enjoy a supportive work environment focused on growth and collaboration Benefit from generous perks and a commitment to employee well-being Benefits : Discount: 30% off wines from the company list Pension: Auto-enrolment into Group Personal Pension Plan after 3 months service (5% employee contribution, 4% employer contribution; increased to 10% after 6 months) Private Medical Insurance: 50% premium coverage for the first 3 years, 100% after 3 years continuous service Season Ticket Loan: Interest-free, available after successful completion of trial period Training: WSET training funded after successful completion of trial period, plus mandatory online compliance training If you are a motivated individual who thrives in a fast-paced environment and loves helping others, we'd love to meet you! Apply now and take the next step in your IT career with an organisation that values your contributions. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
