627 jobs found

Superb IT Support Role With Fast-Track Cloud Progression Cardiff, South Wales (full time on-site initially) £30k £33k + Bonus + 25 Days Holiday + Training Plan Looking to break into Cloud tech but stuck on the helpdesk? If you already have a keen interest in Azure and/or AWS this could be your way out! Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients but you won t stay as 1st / 2nd Line Service Desk Engineers for long. You ll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You ll be mentored, trained, and guided into Cloud roles this is the springboard. What you ll do: Be the first port of call for customer IT issues (hardware, software, Microsoft 365). Help manage user accounts in Microsoft 365 & Azure Entra. Support with basic Azure queries you ll learn the rest on the job. Get involved in daily checks, ticketing, troubleshooting, and more. What we re looking for: 1st Line support experience (or similar IT role). You must already be able to show a genuine interest in Cloud tech you want to learn Azure/AWS and ideally have started your own journey towards this with home learning or study Good communication and problem-solving skills. What you ll get: Fast-track Cloud career progression with a personal training plan. Great culture, South Wales HQ (mainly onsite at this level but this will become a hybrid role as you progress into more senior positions) £28k £31k + 5% bonus, pension, private health, cycle scheme, and 25 days hols. This part is important: You must be UK-based for at least 5 years (Security Clearance eligibility required). If you're currently in a 1st line role and would like to find a role with clear progression please apply now for more details, thanks!

Service Desk Analyst - 30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. The ideal candidate will have extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. Identifying required software updates and coordinating the packaging, testing and deployment of updates. Writing and updating technical and process documentation. Requirements: Strong knowledge of Microsoft based operating systems. Networking Experience (LAN, WAN, Wi-Fi) desirable. Experience troubleshooting Microsoft Office. Remote Access tools such as TeamViewer. Good understanding of PC hardware and software set-up and configuration Knowledge of HP Printers. Warehouse experience or WMS support knowledge (Red Prairie, JDA, Blue Yonder dispatcher) desirable but not essential. How to Apply : If you are interested in hearing more about this service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn INDGH

About the role Our IT colleagues are vital to the smooth running and maintenance of the systems that enable The Guinness Partnership to successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively.?We have a new opportunity for a 2nd Line Support Analyst to join our IT team. This is a full time, 35 hours per week, permanent role based at our Oldham, Bower House office. The team are currently working to a hybrid working style alternating 1 week in the office, 1 week from home. The overall purpose of the role is to support and maintain end-user computing devices and deliver 2nd line technical support for all incidents and requests across Guinness. What we're looking for We know that how we do things is just as important as what we do, so you'll not only be highly self-motivated with the rigour to pursue goals, but you'll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done. You'll be able to demonstrate Essential: Proven knowledge in the latest Microsoft End User Computing technologies (e.g. Windows, Mobile, Desktop, Laptop, Thin Client, Tablets and MS Office). Excellent prioritisation skills. Experience operating within an ITIL environment. Good knowledge of IT services delivered within a corporate environment. Knowledge of Incident, Problem, & Event Management. Able to maintain good supplier relationships. Excellent oral and written communications. Excellent knowledge of Microsoft Office. Demonstrates the Guinness Behaviours. Desirable: Profile Management (AppSense) knowledge. Mobile Device Management (VMware AirWatch) knowledge. Knowledge of Social Housing and Social Care. Project Management experience. Qualifications Essential: Educated to Level 2 (C+ or Grade 9 to 4 GCSE or equivalent) or higher. Desirable: CITRIX certifications (CCA-V). Microsoft accreditations (MCSE) or equivalent. ITIL Foundation Certificate. If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP

Ref: (phone number removed) Service Desk Analyst / IT Support / Windows / On-site Role Responsibilities Responsibilities will include: Resolve high-priority and complex support cases. Resolve Level 1 and Level 2 incidents and service requests independently. Classify, prioritise, and triage support tickets. Coordinate with remote teams and escalate to infrastructure or application support when required. Person Specification Essential skills will include: Previous experience supporting hardware systems and Windows operating systems Technical troubleshooting - hardware, software, network & security Proficiency in the latest Microsoft technologies Strong troubleshooting abilities with Microsoft Office and Windows desktops Knowledge of Active Directory, Group Policy, and DNS Next Steps Apply by contacting Ciaran Ahern, (phone number removed) or (url removed) Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process

Service Desk Analyst Remote/Liverpool (on site once a week) 150 per day (Inside IR35) 6 months + A Service Desk Analyst is required for our client who are based in Liverpool. This role supports internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint

1st Line IT Support Analyst 3 Month contract Full time hours, Mon - Fri .00 Per Day (dependant upton experience) - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1st Line Support Analyst to work at our client's impressive HQ site in the West Midlands. This is a very customer focused role, with primary responsibility for 1st line support for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. The role will involve: Provision of 1st line support for all applications and technical infrastructure Logging and classification of incidents Investigation and diagnosis of incidents Logging and progressing Service Requests Basic troubleshooting for hardware, software, login problems, and connectivity issues Ownership of tickets VPN connections Regular communication with end-users both written and verbal Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of support documentation Liaison with suppliers, service groups and customers to ensure that agreed service levels are met Skills/Experience: Strong experience in a 1st line IT service desk/helpdesk role Experience in a busy telephone based customer services environment Strong Computer literacy in Microsoft products ServiceNow experience Professional and polite telephone manner Demonstrable analytical and problem-solving skills If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

1st Line Support Analyst up to £28,000 per annum Bromley, Kent Permanent Full Time We have an exciting opportunity for a 1st Line support analyst in our Service Desk team. Using your skills in technical analysis and 1st Line Support you will be responsible for supporting our internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email, Teams, or via phone. You will be resolving issues in a timely manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate Configuring/decommissioning users Building and configuring desktops/laptops Monitoring and checking backups, capacity, security, hardware/software and operating system issues with the fileservers and network equipment Monitoring and checking system logs Ensuring anti-virus/anti-spam is current and kept up to date on all devices Assisting and participating in project work Ensuring prioritisation of daily workload Assisting with the rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/ 1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem - Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking - TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness - Understanding of incident, problem, and change management processes within an ITIL-based service environment. Security awareness and best practices - Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements. Proven experience in Windows 10/11 Understanding and or knowledge of HaloITSM Good understanding of configuration of Active Directory Experience of Remote Access tools such as Log Me In Good understanding of PC hardware/software set-up/configuration and TCP/IP Technical experience in video conferencing, AV setups, telephone systems, Teams meeting rooms and preventative maintenance Experience of Incident and problem management from initiation through to closure Ability to create clear, concise, and user-friendly Knowledge Articles and Standard Operating Procedures (SOPs), ensuring documentation is accurate, up-to-date, and aligned with ITIL best practices. Able to work under pressure and to defined deadlines Good problem-solving skills Exceptional telephone manner Basic understanding of networks Supporting VIPs and ExCo members Full driving licence and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti - preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour shift, start time is 7.30am with 45 minutes lunch break. You will also be required to work an out of hours shift on a 1 week in 3 rota basis. This will be to You may be required to assist with critical system maintenance and updates that need to be performed outside of normal working hours to minimise disruption to business operations. assist in the systems maintenance tasks that cannot be performed during normal working hours. What we offer you: Basic salary up to £28,000 per annum. Bonus up to 7% dependant on your performance and company performance. Contributory Pension Plan (Company matches up to 5%). 25 days plus bank holidays. Life Assurance. 4x times pensionable earnings. Season Ticket Loan Employee Support Scheme Free Foresters Go Membership (Claimed back once ISA set up) plus additional 3% allocation rate We are a purpose driven organisation and we want to enable everyone that is a part of Foresters to channel their passion and enthusiasm into the charitable efforts that you care about. That is why we have created the Working for Purpose programme where we give you 1 day to volunteer with the charity of your choice. About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.

AV Support Assistant/AV Specialist/Unified Communications Analyst A fantastic opportunity has arisen for a AV Support Assistant/AV Specialist/Unified Communications Analyst to join our London based global law firm on permanent basis. AV Support Assistant/AV Specialist/Unified Communications Analyst Summary: Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies. AV Support Assistant/AV Specialist/Unified Communications Analyst Key Responsibilities: - Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others) - Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings - Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms AV Support Assistant/AV Specialist/Unified Communications Analyst Experience required: - A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc) - Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues - Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel - Knowledge of Remote Access systems and focusing on supporting remotely - Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/AV Specialist/Unified Communications Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Security Analyst (GRC) Cardiff-based office (Hybrid - Very Flexible) Up to 45,000 + Excellent Benefits CPS Group are delighted to be supporting our financial services client in their search for a Security Analyst (GRC) to join their growing, forward-thinking Security team on a permanent basis. This is an exciting opportunity to play a key role in safeguarding digital infrastructure, enhancing security controls, and ensuring the resilience of systems, networks, and data across both cloud and on-prem environments. If you're looking to thrive in dynamic environments, and want your work to have a tangible impact, this is a fantastic time to join a business that truly values its people, invests in technology, and encourages professional growth. The Role: - Monitor systems, networks, and user activity to detect suspicious behaviour or policy violations - Investigate and manage security incidents, carrying out root cause analysis and reporting - Deploy, configure, and maintain key security platforms used by the analyst team - Conduct vulnerability assessments and coordinate remediation activities - Support patch management and compliance reporting - Perform regular reviews and health checks on security controls - Create and enhance measures to demonstrate the effectiveness of security controls - Assist with internal and external security assessments and audits - Update and maintain incident response plans, playbooks, and procedures - Provide 3rd-line support to IT colleagues and the wider business Technical Skills: - SIEM and SOAR platforms - Log analytics, rule creation, tuning, and threat hunting - Familiarity with security frameworks - Azure and M365 security configuration and alert investigation - Dashboards and visualisation tools - Firewalls (CheckPoint, VMware NSX) - Windows Server and Desktop environments - XDR solutions - tuning and alert investigation Experience: - Ideally, have strong experience in a similar role - Relevant qualifications in IT Security, GRC ect. - A proactive, curious, and detail-oriented approach to problem-solving - Excellent communication skills, both written and verbal, with the ability to simplify technical issues - Confidence working with large data sets and security analytics tools If interested, please apply today or contact Sam John at CPS Group for more information: (url removed) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)>

Main Duties Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks to support our processes and contribute to process improvement and documentation. Processing and submission systems Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating systems and Office 365. Good English literacy and language skills, translating technical into plain English. A trustworthy individual who is not afraid to ask for help if needed. Confident decision-maker and able to demonstrate sound judgement. Structured, organized, and comfortable handling the competing pressures of immediate queries alongside day-to-day tasks. Desire and experience to improve processes and controls using your creative thinking. Good analytical skills. Good at problem solving including identifying, analysing, and solving problems of behalf of customers. Other Details £27-28K - paid weekly 6-month contract On site parking Pension Fully on-site role 36.5 hour working week day shift

I am recruiting for an IT Support Analyst to be based in Norfolk. The role falls inside IR35 so you will be required to work through an umbrella company for the duration of the contract. You will be responsible for the deployment of equipment including laptops and desktops and you must have experience of this. You will work as part of a team and be responsible for, via the Helpdesk system or other designated facility, assisting in the delivery of IT services and systems. This will cover hardware, core systems, web services, applications software, systems software, operating systems and networking. You will have a good understanding of computer networking techniques and their application and be abreast of current technology developments, standards and their applications. Experience of working with third party suppliers is also required. You must also have excellent customer service skills and be able to work on your own initiative. Please apply ASAP to find out more!

Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This is a hybrid role (after probation) and covering a shift pattern between 7am and 7pm. The office is based in Central Bristol with easy access to Temple Meads and the Bus Station. In order to be considered for this role the following experience is required: Previous experience in a Service Desk/Tech Support role/1st, 2nd Line Strong Customer Service skills Technical support experience gained in a Microsoft environment Windows 10/1, MS Azure, Active Directory Microsoft Office suite/365 and Microsoft Exchange16/Exchange Online Microsoft Teams (messaging & VOIP) Document Management Systems Mobile Device Support Good benefits, training and career progression are offered together with a competitive basic salary plus bonus. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Software Support Analyst - CAD, CAM, CNC Hybrid (3 days on-site near Solihull) 40,000 - 45,000 + benefits Are you a hands-on Software Support Analyst who loves solving complex software problems and helping customers get the best out of powerful design tools? Applause IT are working with an established software company whose products are used by makers, manufacturers and engineers around the world to turn creative 2D and 3D designs into real products. Their software sits at the intersection of design, CAD/CAM, and CNC machining - giving users the power to produce anything from intricate signage to precision-engineered parts. The Opportunity You'll take ownership of customer software support for a suite of specialist design and manufacturing applications, providing first-class help to users across the UK and overseas. Day to day, you'll: Diagnose and resolve customer issues covering installation, licensing and workflow challenges Provide expert support via email, phone and remote tools Collaborate with the engineering team on bug fixes, testing and product feedback Maintain documentation and contribute to internal knowledge sharing Become the go-to expert customers rely on for quick, clear and professional technical help This is a standalone role suited to someone confident working independently, with strong communication skills and an analytical approach to problem-solving. What You'll Bring Proven experience supporting software products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable: Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug tracking or release validation Knowledge of scripting (PowerShell or Python) or helpdesk documentation tools What's On Offer Salary up to 45,000, depending on experience Hybrid working - 3 days on-site (Mon, Wed, Fri) near Solihull / Balsall Common 25 days' holiday + bank holidays 8% company pension, private healthcare and death-in-service benefit Supportive, creative environment where you'll work directly with engineers building world-class software If you're passionate about technology, enjoy helping users, and want to work with cutting-edge CAD/CAM tools that make a real impact, we'd love to hear from you.

IT Technical Analyst Location Belfast (Northern Ireland) Type of role 12 months contract (initially, but it could be extended) Salary - £19.05-20.00/hr (depends on experience) Hours Monday to Friday (37.5hrs/week) 07:00am 3:00pm With an option to work half day on Friday (4hrs) Summary: As an IT Analyst, you will ensure effective service delivery for the infrastructure of IT systems, Vulnerability and asset management within the EAME region. You will be challenged to investigate and report on business IT issues, driving continuous Customer Experience (CX) and Service Level improvements to the business. Job Responsibilities: Responsible for the delivery of IT services, including system and infrastructure support, Conduct updates, upgrades, and other maintenance tasks in both hardware and software areas, to make the network more efficient, cost-effective, and secure. Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues Address high priority issues/escalations from internal business partners Assists in integrating IT hardware with the organization's existing systems Supports the project leader in developing and executing system test plans. Engagement with business partners to identify new business demands and any potential project work. Drive continuous improvements with external partners and internal teams. Work with supplier relationship teams on vendor reporting and tools processes to understand metrics and trends. Participate in various update/governance meetings. Responsible to ensure services achieve and maintain compliant to IT Security, SOX, and IT Internal Controls. Required Qualifications: Fluent in English Language An IT related degree or IT experience. Excellent interpersonal skills to manage priorities, issues, and influence others. Excellent communication and change management acumen. Prior experience managing and resolving issues across multiple business units. Experience managing or working with global teams. Desired Qualifications: Knowledge of computer hardware, network support, interfacing of software, desktop support, telecommunications concepts, Data Base Management Systems, as well as the various programming languages used at Caterpillar Strong analytical skills LMIND

We are recruiting on behalf of a leading organisation seeking an experienced and hands-on 3rd Line Infrastructure Analyst. This role is based Mon-Fri on-site in the Wokingham area. This role is focused on the technical execution of a major hybrid cloud strategy. We are looking for an expert to implement two parallel workstreams: On-Prem Modernisation: A large-scale project to upgrade the core on-prem Windows Server estate (from (Apply online only) to 2022) and deploy SCCM. Cloud Migration: Assisting in the migration of specific, non-core workloads from the on-prem VMware environment to Microsoft Azure. If you are a 3rd line specialist who thrives in a complex hybrid environment comfortable modernising on-prem systems one day and migrating to the cloud the next we want to hear from you. Responsibilities Taking a hands-on lead in the execution of Windows Server upgrades (2008/2012/2016 to 2022). Hands-on deployment and configuration of SCCM for managing the hybrid estate. Executing the migration of on-prem virtual machines and services to Microsoft Azure. Providing 3rd line support, maintenance, and performance monitoring for the core VMware ESX & vSphere environment. Acting as the final technical escalation point for complex infrastructure issues. Supporting and maintaining core services including Active Directory, Group Policy, and MS365. Essential "Must-Have" Skills: Windows Server: Deep, demonstrable experience executing large-scale Windows Server upgrades. SCCM: Strong hands-on experience in deploying, configuring, and managing SCCM . Azure Migration: Proven experience with on-prem to Azure migrations and familiarity with Azure services. VMware: Proven ability to support, maintain, and monitor a VMware ESX & vSphere virtualised infrastructure. Core Infrastructure: Expertise in Active Directory, Group Policy, and MS365 administration. Desirable "Nice-to-Have" Skills: Desktop Virtualisation (Azure VDI). Cisco networking (Switches, Routers, ASAs). SharePoint or SQL Server. Backup solutions (e.g., Rubrik). Industry certifications (Microsoft, VMware, Cisco) What's on Offer This is an exceptional opportunity to join a major standardisation project and make a significant, hands-on impact on a company's IT infrastructure. The successful candidate will receive: A competitive salary of up to £47,500 20 days Holiday entitlement. Auto-enrolment pension scheme. Please note: The successful candidate must have the right to work in the UK and be available to work 5 days per week on site in the Wokingham area. How to Apply If you are an infrastructure expert with the specific project experience in Server migration, SCCM, and VMware, please send your CV for immediate consideration. My client is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. All applications will be judged on merit and skill, regardless of background. Ripple Recruitment is acting as an employment agency for this vacancy. Please note that due to the high volume of interest, we can only respond to shortlisted applicants. Thank you for your understanding.

Job Title: Infrastructure Analyst (On-Site, Full-Time) Location: Springvale,Belfast, Ireland Contract Type: 12-Month Contract with Potential Extension Payrate: 22 to 26 per hour (Inside IR35) Working Hours: 5 days on-site, 37.5 hours per week About the Role: A leading manufacturing sector client is seeking an IT Analyst to join their dynamic, business-facing IT team. This is a hands-on role supporting both manufacturing and office environments, focused on delivering efficient IT services, maintaining critical infrastructure, and driving proactive improvements. This varied position involves a mix of desktop support, server management, and network maintenance, making it ideal for IT professionals who thrive in fast-paced, technically challenging environments. Key Responsibilities: Conduct updates, upgrades, and maintenance for both hardware and software systems to improve network efficiency, cost-effectiveness, and security. Address high-priority issues and escalations from internal business partners. Troubleshoot and resolve PC, server, networking, and cabling issues. Ensure IT services remain compliant with IT Security, SOX, and internal controls. Support the integration of IT hardware, including factory torque tooling systems like the Pinpoint system. Provide on-site IT support, including system and infrastructure management Serve as a bridge between internal IT teams and business partners, working directly with facility staff to resolve technical issues. Provide 24/7 support for critical systems, including Windows PCs and networked hardware. Conduct proactive project work to enhance IT capabilities within the facility. Use the Pinpoint system for factory torque tooling integration, including cabling and networking. Maintain clear records of tasks and follow-up actions. Required Qualifications: Fluency in English. IT-related degree or extensive ITSM/ITIL experience. Basic Microsoft 365 skills. Strong interpersonal skills for managing priorities, issues, and influencing others. Excellent communication and change management skills. Prior experience managing and resolving issues across multiple business units. Project management experience. Preferred Background: Knowledge of computer hardware, network support, software interfacing, and desktop support. Understanding of server infrastructure, telecommunications, and database management systems. Familiarity with hands-on IT support in manufacturing environments. Strong analytical skills. To apply, please upload a copy of your CV or send your CV directly to khushboo. Co. uk . Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Role: IT Support Analyst Location: Hampstead, North London/ Remote Working Salary: Up to 35k Full time: Mon - Fri Reporting to: Head of Customer Service & Monitoring About us: Group Nexus is an established, leading player in the parking management industry. With our new and luxurious premises in Hampstead, North London our employees are given flexibility to work from the office and in their home environments. We understand that the success of our business relies upon the satisfaction of our clients and as a result, we strive to provide them with the highest service levels at all times. With a recent multi-million pound investment in digital technology and IT infrastructure, we are uniquely positioned within our sector and are able to offer our clients best-in-industry solutions to meet their ever-changing needs. About the role: The NexusPlatform Support Analyst role is responsible for providing first/ second line support to both internal and external customers for solutions covering all aspects of the NexusPlatform solution. This is an exciting opportunity for a candidate looking to improve their technical support skills and experience. Working within a fast-paced and dynamic team, the candidate will play their part in expanding the business with an aggressive improvement strategy, playing a key part in achieving the goals defined within our client's strategy. Key Objectives & Responsibilities: Walking users through the functions and back-end operations of the NexusPlatform Helping the development teams in understanding the upgrade or update requests based on customer feedback that will improve the user experience Monitoring and responding effectively and quickly to requests received via the IT helpdesk and creating training materials with screenshots for customers Providing technical support or assistance for incoming issues and concerns related to both user hardware, software and NexusPlatform Documenting internal procedures and maintaining daily SLA performance Working through the process of solving problems with clients and encouraging them to do the same in the future Reporting significant or recurring problems to the tier-2 support team and gathering feedback to determine issues and patterns so that they can be resolved, or FAQs can be provided to clients to help them troubleshoot the problem themselves Proactively contacting clients, contractors and stakeholders as a part of incident management (including Troubleshooting hardware\software issues Personal Qualities: Self-motivated with the ability to work under your own initiative Ability to work within a team environment Excellent verbal and written communication skills Good customer service and problem-solving skills Enthusiastic with a positive attitude Versatile and eager to adapt and learn new skills Technical skills: Excellent computer skills and the ability to troubleshoot computer-related problems Proficiency in various computer software Proven methodical approach to fault diagnosis Previous experience within an IT support environment essential Desirable: Knowledge of ANPR or CCTV cameras and/ or the parking industry Experience using monitoring tools Networking knowledge Experience using the Google platform. Benefits for all GroupNexus employees includes: Generous holiday allowance + bank holidays Well-being support Cycle to work scheme Day off for charity work Hybrid working Company and team social events

Job Title: Infrastructure Analyst (On-Site, Full-Time) Location: Springvale,Belfast, Ireland Contract Type: 12-Month Contract with Potential Extension Payrate: £22 to £26 per hour (Inside IR35) Working Hours: 5 days on-site, 37.5 hours per week About the Role: A leading manufacturing sector client is seeking an IT Analyst to join their dynamic, business-facing IT team. This is a hands-on role supporting both manufacturing and office environments, focused on delivering efficient IT services, maintaining critical infrastructure, and driving proactive improvements. This varied position involves a mix of desktop support, server management, and network maintenance, making it ideal for IT professionals who thrive in fast-paced, technically challenging environments. Key Responsibilities: Conduct updates, upgrades, and maintenance for both hardware and software systems to improve network efficiency, cost-effectiveness, and security. Address high-priority issues and escalations from internal business partners. Troubleshoot and resolve PC, server, networking, and cabling issues. Ensure IT services remain compliant with IT Security, SOX, and internal controls. Support the integration of IT hardware, including factory torque tooling systems like the Pinpoint system. Provide on-site IT support, including system and infrastructure management Serve as a bridge between internal IT teams and business partners, working directly with facility staff to resolve technical issues. Provide 24/7 support for critical systems, including Windows PCs and networked hardware. Conduct proactive project work to enhance IT capabilities within the facility. Use the Pinpoint system for factory torque tooling integration, including cabling and networking. Maintain clear records of tasks and follow-up actions. Required Qualifications: Fluency in English. IT-related degree or extensive ITSM/ITIL experience. Basic Microsoft 365 skills. Strong interpersonal skills for managing priorities, issues, and influencing others. Excellent communication and change management skills. Prior experience managing and resolving issues across multiple business units. Project management experience. Preferred Background: Knowledge of computer hardware, network support, software interfacing, and desktop support. Understanding of server infrastructure, telecommunications, and database management systems. Familiarity with hands-on IT support in manufacturing environments. Strong analytical skills. To apply, please upload a copy of your CV or send your CV directly Randstad Technologies is acting as an Employment Business in relation to this vacancy.

IT Service Management Analyst/Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You'll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you'll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You'll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification through to closure, aligned with ITIL v4 principles. Proactively identify problem trends from incident data, monitoring tools, and stakeholder feedback. Facilitate Root Cause Analysis (RCA) sessions using structured methodologies such as 5 Whys, Fishbone, or Kepner-Tregoe. Maintain the Known Error Database (KEDB), ensuring accurate documentation of workarounds and permanent fixes. Collaborate with technical and operational teams to define and implement corrective and preventative actions. Track and report on problem resolution progress, ensuring accountability and measurable improvement. Drive Continual Service Improvement (CSI) initiatives based on problem insights and service performance data. Support Incident and Major Incident Management, ensuring effective communication and rapid restoration of service. Provide cover for Change Management during absences or peak periods, reviewing changes for risk and readiness. We are searching for an ITIL focussed Service Management Analyst who has gained significant experience in Problem Management, root-cause analysis. You may have been working in a full ITSM Service Management Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services Company, Banking, Financial Services, Accountancy or Consultancy but within a dedicated inhouse ITSM function. Your skills and experience will include: Proven experience in IT Service Management (ITSM), ideally within a complex or enterprise-scale environment. Strong knowledge of ITIL v4, particularly Problem, Incident, and Incident Management. Hands-on experience leading Root Cause Analysts and service improvement activities. Confidence in facilitating cross-functional investigations and presenting findings to stakeholders. Excellent written and verbal communication skills. Experience with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, or TOPdesk. ITIL v4 Foundation certification (required); additional ITIL modules are desirable. Excellent communication, organisation and presentation skills backed by significant technical expertise within infrastructure/application service management environments Excellent opportunity to join a dedicated team and play a crucial role within the ITSM function. High-profile organisation with excellent reputation and benefits package.

We are seeking a Netsuite Support Analyst to join a permanent role within the retail industry in London. The ideal candidate will provide technical support and expertise to ensure the smooth operation of Netsuite systems within the technology department. Client Details This opportunity is with a global organisation within the retail industry, known for its forward-thinking approach and commitment to leveraging technology to enhance its operations. Description Provide day-to-day support for the ERP ecosystem, including NetSuite and related integrations, by managing helpdesk queries, assisting end-users, ensuring timely resolution within SLA guidelines. Act as a key point of contact for our Netsuite integrations with 3PL partners, managing day-to-day queries and supporting any future enhancement initiatives on the integration roadmap. Assist in the delivery and support of ERP and system enhancements, coordinating with stakeholders to test, document, and implement solutions within defined timelines. To support the global Systems team and wider business in the design and implementation of solutions that support the continued development of our platform for growth. Collaborate with software and third-party providers to ensure reliable system support, timely issue resolution, and awareness of upcoming enhancements or updates. Support business projects and new enhancements, integrations, and business software - including solution design, producing spec/Business Requirements Document; recommending providers; testing (Regression, SIT and UAT); roll out/launch and training. Profile Minimum of 3 years' experience with NetSuite as a System Administrator or Support Analyst A strong customer service focus, offering technical guidance, support, and ensuring adherence to SLAs Excellent understanding and knowledge of core NetSuite modules Solid understanding of finance processes, with the competency to apply this knowledge effectively in system support and troubleshooting Experience with Add-ons and Apps integration and management Hands-on EDI experience Job Offer Hybrid Working Structure Permanent role within a supportive and innovative company culture. Chance to be part of a growing technology team in the retail industry.