21 jobs found

About the role Reporting to the Head of Professional Services, the Technical Team Lead is a senior, client facing role, responsible for leading the team of technical consultants and subject matter experts who are focused on delivering predominantly Microsoft cloud infrastructure, network and security solutions to our customers. The team works closely with the Pre sales function in the scoping and design of new services as well as the PMO in the delivery of technical transformations through to service transition into managed services. As a technical Team Lead, you will need to be hands on, to be able to work effectively with the subject matter experts and ensure that the right solutions are designed and delivered to our customers. This role combines technical delivery with people leadership responsibilities and will best suit a professional who enjoys balancing hands on technical work with leading others. Your role will be to enable and guide senior engineers and SMEs, facilitate sound technical decisions, and act as an escalation route for delivery risk. Responsibilities Technical leadership and delivery Manage the team responsible for the design and delivery of Cloud and on prem infrastructure services, with particular focus on: Microsoft Azure compute: VMs, App services and functions Azure networking (firewalls, VPNs, connectivity), and hybrid connectivity Security and governance: Azure policy, Defender for Cloud Azure Management: ARM, Bicep, Azure monitor and log analytics FortiGate networking and security Provide hands on technical leadership across the end to end project lifecycle (discovery, workshops, design, build, test, implementation, and deployment), ensuring secure, high quality outcomes and predictable delivery Hold overall accountability for technical quality and governance on Infrastructure workstreams, ensuring the right SMEs/architects are engaged, designs are reviewed, risks are understood, and solutions meet security, compliance, and operational requirements Project execution, quality and risk management Ensure that both you and your team's projects are delivered effectively and are meeting quality and time targets Proactively escalates and manages risk of overruns with the PMO function and collaborates with Project Managers in resource planning ensuring the team is fully utilised. Contribute to post project reviews, lessons learned and CSI meetings and help identify improvements in how services are delivered and consumed Pre sales and commercial support Perform peer review of pre sales outputs in timely manner Evolve technical offerings and services, identifying new products and solutions Standards, automation and service evolution Drive repeatable delivery through standards, templates, and automation (e.g., PowerShell), improving quality, speed, and consistency across client engagements Drive efficiency in project delivery through the adoption of repeatable processes and automation. Ensure AI adoption is at the core of our service evolution Knowledge sharing, capability building Discuss and represent the team's practices internally and externally, including delivering mentoring and 'Lunch and Learn' sessions Stay updated on the latest trends, features and updates, and share your knowledge and insights with the team and the community Operational transition and service readiness Proactively collaborate with the Service Desk Manager to ensure projects are effectively transitioned into operations Hold overall responsibility for your team ensuring an appropriate knowledge transfer to the Service Desk, following project delivery, including the creation of clear and usable knowledge documentation People leadership and management Be a visible team leader and model core behaviours: Coach your team on best practice and help develop technical and business skills Set standards and guard the correct adherence to the business wide processes and ensure accountability Develop strong workplace morale by promoting and building professional and social connections across the business Ensure the team members have clear objectives and hold them accountable for their deliverables to be able to achieve project and utilisation targets Regularly assess the team's capacity to ensure effective utilisation and resource planning Effectively manage employee lifecycle processes such as onboarding, probation, absence reviews, regular one to one meetings and performance reviews. Work with the HR Business Partner to ensure timely and accurate completion of key employee processes Qualifications, experience, and skills Bachelor's degree in computer science, information systems or ability demonstrate an equivalent work experience in a consulting capacity Strong knowledge of Microsoft Azure architecture, administration, security, and governance Related Microsoft certifications (e.g., Microsoft Azure, Security), or equivalent demonstrable experience Experience in designing and implementing client facing Microsoft solutions Strong understanding of governance, security, and compliance controls Excellent communication, presentation, and interpersonal skills, with the ability to explain complex technical concepts to both technical and non technical audiences A passion for learning new technologies and staying updated on the latest trends and best practices in Microsoft Azure and Cloud infrastructure more broadly, particularly around AI and co pilot About the person Professional demeanour with gravitas Curious - passion for collaboration and productivity technologies Willing to learn and broaden their skills in Microsoft technologies Positive and versatile, happy to get involved in all stages of project delivery Structured and organised Self motivated Able to develop and foster an inclusive and collaborative working environment Adaptable and agile. Able to flex in a fast changing, entrepreneurial environment What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 33 days holidays (including 8 days of bank holidays)

About the role Reporting to the Head of Professional Services, the Technical Team Lead is a senior, client facing role responsible for leading the team of technical consultants and subject matter experts focused on delivering predominantly Microsoft 365 solutions to our customers (particularly Microsoft Intune and Microsoft Entra ID). The team works closely with the Pre sales function in the scoping and design of new services as well as the PMO in the delivery of technical transformations through to service transition into managed services. As a technical Team Lead you will need to be hands on, able to work effectively with the subject matter experts and ensure that the right solutions are designed and delivered to our customers. This role combines technical delivery with people leadership responsibilities and will best suit a professional who enjoys balancing hands on technical work with leading others. Your role will be to enable and guide senior engineers and SMEs, facilitate sound technical decisions, and act as an escalation route for delivery risk. Responsibilities Technical leadership and delivery Manage the team responsible for the design and delivery of Microsoft 365 technologies, with particular focus on Microsoft Intune, Microsoft Entra ID and associated identity, access, device and policy management capabilities. Provide hands on technical leadership across the end to end project lifecycle (discovery, workshops, design, build, test, implementation and deployment), ensuring secure, high quality outcomes and predictable delivery. Hold overall accountability for technical quality and governance on Intune and Entra ID workstreams, ensuring the right SMEs/architects are engaged, designs are reviewed, risks are understood and solutions meet security, compliance and operational requirements. Project execution, quality and risk management Ensure that both you and your team's projects are delivered effectively and are meeting quality and time targets. Proactively escalate and manage risk of overruns with the PMO function and collaborate with Project Managers in resource planning to ensure the team is fully utilised. Contribute to post project reviews, lessons learned and CSI meetings and help identify improvements in how services are delivered and consumed. Standards, automation and service evolution Drive repeatable delivery through standards, templates and automation (e.g., PowerShell), improving quality, speed and consistency across client engagements. Drive efficiency in project delivery through the adoption of repeatable processes and automation. Ensure AI adoption is at the core of our service evolution. Knowledge sharing, capability building Discuss and represent the team's practices to the company and externally, including delivering mentoring and 'Lunch and Learn' sessions. Stay updated on the latest trends, features and updates of Microsoft 365 and share your knowledge and insights with the team and the community. Operational transition and service readiness Proactively collaborate with the Service Desk Manager to ensure projects are effectively transitioned into operations. Hold overall responsibility for ensuring appropriate knowledge transfer to the Service Desk following project delivery, including the creation of clear and usable knowledge documentation. People leadership and management Be a visible team leader and model core behaviours: Coach your team on best practice and help develop technical and business skills. Set standards and guard the correct adherence to the business wide processes and ensure accountability. Develop strong workplace morale by promoting and building professional and social connections across the business. Ensure the team members have clear objectives and hold them accountable for their deliverables to achieve project and utilisation targets. Regularly assess the team's capacity to ensure effective utilisation and resource planning. Effectively manage employee lifecycle processes such as onboarding, probation, absence reviews, regular one to one meetings and performance reviews; work with the HR Business Partner to ensure timely and accurate completion of key employee processes. Qualifications, experience and skills Bachelor's degree in computer science, information systems or equivalent work experience in a consulting capacity. Strong knowledge of Microsoft 365 architecture, administration, security and governance. Proficient in PowerShell, with practical experience automating and operating Microsoft 365, Entra ID and Intune at scale. Related Microsoft certifications (e.g., Microsoft 365, Security, Identity and Endpoint/Intune) or equivalent demonstrable experience. Experience designing and implementing client facing Microsoft solutions, particularly identity and access management (Microsoft Entra ID) and endpoint management (Microsoft Intune). Strong understanding of governance, security and compliance controls relevant to identity and endpoint management (e.g., Conditional Access, MFA, device compliance, baseline policies and secure configuration). Excellent communication, presentation and interpersonal skills, with the ability to explain complex technical concepts to both technical and non technical audiences. A passion for learning new technologies and staying updated on the latest trends and best practices in Microsoft 365, particularly around AI and co pilot. About the person Professional demeanour with gravitas. Resilient. Curious - passion for collaboration and productivity technologies. Willing to learn and broaden their skills in Microsoft technologies. Positive and versatile, happy to get involved in all stages of project delivery. Structured and organised. Self motivated. Able to develop and foster an inclusive and collaborative working environment. Adaptable and agile, able to flex in a fast changing, entrepreneurial environment. What we offer in return Basic salary plus bonus. Sponsored development supported by industry training and certifications. Incentives for passing Microsoft certifications. Company pension scheme. Employee Assistance Programme (wellbeing, physical, financial). Private medical insurance. Income protection insurance. 33 days holidays (including 8 days of bank holidays).

IoT Solutions Architecture Manager (Americas only) Home based - Worldwide Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable and growing. We are hiring an IoT Solutions Architecture Manager to lead a regionally-focused team of Field engineers in Presales and Professional Services activities, by helping customers with solution architecture, design and delivery. Location: This is a remote role, running a team in one of three Geos, Americas, EMEA or APAC. You will therefore need to be located in one of those three Geos to manage that specific team that spans few timezones from you. Our Internet of Things mission is to enable companies to make fleets of very secure connected devices. Canonical provides the base Ubuntu OS and kernel, with secure update and management mechanisms. Our customers create mission-critical control systems, gateways and appliances that need to meet stringent quality and security requirements, and we aspire to bring this level of security to the wider consumer electronics and device market. Our Field Engineers are thought leaders helping our customers solve hard problems. They are accomplished technologists that take a hands on approach to embedded Linux strategy and delivery. They have a passion to help customers achieve ambitious technical and business goals, and to show how the Canonical approach to open source and connected devices brings best of breed thinking to the emerging field of edge compute. They also care to develop their colleagues, helping them deepen their understanding of the technology, their ability to manage time, and their awareness of customer business thinking for continuous improvement and personal development. This career opportunity requires a unique blend of skills. Successful candidates will know Linux well and be proficient coders and scripters. They will have experience of low level Linux boot, BIOS, firmware and embedded software development methodologies. They also enjoy the pace of change and diversity of client engagements with driven and ambitious technology entrepreneurs. Competitive, business focused technologists at heart, they are also team drivers that take pride in team and company wins. The role entails Lead and develop a team of Field engineers, ranging from graduate to senior, in the areas of Presales and Professional Services Solve customer problems by promoting our technologies and being a trusted advisor Work remotely in a single major time zone Coach, mentor, and offer career development feedback Identify and measure team health indicators Implement disciplined engineering processes Represent your team and product to stakeholders, partners, and customers Develop and evangelise great engineering and organisational practices Plan and manage progress on agreed goals and projects Be an active part of the leadership team, collaborating with other leaders What we are looking for in you Exceptional academic track record from both high school and university Bachelors degree in Computer Science or related technical field Extensive embedded Linux experience - Yocto or other Fluency in at least one of Golang, Python, C, C++, or Rust Ability to manage a small team Experience with customer engagements Professional written and spoken English Excellent interpersonal skills, curiosity, flexibility, and accountability Result oriented, with a personal drive to meet commitments An ability to communicate the business benefits of technology An humble learner and quick study Other desirable traits include RTOS experience, additional languages (both the programming and human kinds), and previous experience working in a remote first, diverse, distributed company. What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer

Service Delivery Manager - Software Publisher Services - anywhere in Europe "Are you looking for an opportunity to drive commercial growth, own strategic client relationships, and shape the future of software compliance advisory at a global level?" About the Company Connor Consulting Partners, LLC is a specialist advisory firm delivering software license compliance and advisory services to a global client base. We are in an exciting period of growth and organisational maturity. Our line of business is structured so that every person operates at their highest value: Directors focus on client outcomes and commercial growth, a dedicated delivery management function provides the operational infrastructure, and Account Managers and Technical Leads run day-to-day execution with genuine autonomy. The result is a firm where the delivery engine is as strong as the commercial engine. The Opportunity We are looking for a Delivery Manager / Senior Manager to own and build the delivery infrastructure for our Software Publisher Services practice. This is a pivotal role: you sit at the centre of the organisation, ensuring that every engagement is delivered consistently, every process is documented and followed, and every team member is developed and deployed effectively. This is not a client-facing commercial role, and it is not a project management role. You will not own client relationships or carry revenue targets. Instead, you will build and maintain the business systems that everyone else relies on: tracking, quality frameworks, resource management, team development, and governance. Your success is measured by the strength of the infrastructure you create and the capability of the teams you grow. The right person for this role is a systems thinker who finds satisfaction in building infrastructure that scales, who understands that authority comes from demonstrated value rather than positional power, and who can operate effectively across a matrix structure spanning multiple regions and clients. Key Accountabilities Governance and Delivery Infrastructure Build, maintain, and continuously improve the tracking, reporting, and process infrastructure that underpins delivery across all clients and regions. This includes project tracking systems, dashboards, documented processes, and engagement lifecycle frameworks. Own the delivery system end-to-end. Your processes and frameworks become business standards that the entire organisation operates within, not optional guidance, but the way we work. Provide the leadership team with the operational data they need to make informed decisions without being operationally involved: delivery status, budget positions, risk indicators, and capacity outlook. Culture and Team Identity Build and sustain a strong, unified team culture across all regions. Our delivery teams operate as one global team, there is no distinction between onshore and offshore, front office and back office. You are the person who makes that identity real, not just aspirational. Create an environment where people want to do their best work. Culture is not a side project, it is the foundation that every process, framework, and governance cadence is built on. If the culture is wrong, nothing else works at scale. Foster professional pride in delivery standards. When the team sees quality and consistency as part of their identity rather than something imposed on them, you have built something that sustains itself. Connect people across geographies. In a distributed team, culture does not happen by accident. You deliberately create the forums, rituals, and shared experiences that make people feel part of something larger than their individual engagement. Champion inclusion and professional development as core cultural values. Every team member, regardless of region, role level, or tenure, should see a clear path forward and feel invested in by the organisation. Quality Framework Design, maintain, and enforce the quality frameworks, checklists, and processes that ensure consistent delivery standards across every engagement. Directors set the quality expectations for their clients; you build the infrastructure that reliably delivers against those expectations. Identify quality and consistency issues across regions before they reach clients. You are the organisation's early warning system for systemic delivery risks. Drive continuous improvement in quality outcomes through data, process refinement, and structured governance. Resource and Capacity Management Manage the shared resource pool across regions. Assess capability, track availability, and prepare staffing recommendations for Director decisions. Build and maintain a rolling capacity view so the organisation can plan proactively rather than react to resourcing gaps. Own time-to-fill performance, ensuring that engagements are staffed with the right people quickly and efficiently. Team Development Primary owner of career development, skills frameworks, and training for the delivery and technical teams. You are responsible for growing the capability of the people who deliver our work. Conduct skills assessments, identify development needs, and build training programmes that close gaps systematically. Manage onboarding effectiveness, ensuring new team members are productive and contributing within a defined timeframe. Initiate and manage performance improvement plans where needed. You own the people development infrastructure. What We Expect in Return Build your authority through demonstrated value. When the infrastructure you create makes people's jobs easier and delivery more consistent, compliance becomes a professional standard, not something you have to enforce. Be transparent about delivery risks. Your role is to surface reality, not to filter it. The leadership team depends on your data to make good decisions. Prioritise quick wins. Sequence your work so that the organisation sees value early. Each piece of infrastructure you deliver builds the trust needed for the next. Work collaboratively with Directors as a genuine partner. They own the client relationships; you provide the infrastructure that supports them. Engage constructively, share information openly, and treat each other's domains with respect. Protect the team culture you build. As the organisation grows, the culture either scales deliberately or it dilutes. You are accountable for making sure it scales. How This Role Works Day-to-Day We have deliberately structured this role to sit at the centre of the organisation, connected to every function but operating in a distinct lane. Your focus Delivery infrastructure, quality frameworks, process design, resource management, team development, and operational governance across all clients and regions. Not your focus Client commercial relationships, revenue targets, new business development, or day-to-day client communication - we have dedicated Directors and Account Managers for this. Your governance rhythm Structured weekly and monthly forums with the leadership team and delivery teams. You provide the data, analysis, and recommendations that inform decisions across the business. How you get things done Through infrastructure and influence. You build systems that people rely on because they make delivery better. Your authority comes from the value of what you built, not from hierarchy. What your teams handle Day-to-day client delivery, project management, routine budget conversations, and engagement execution - all owned by Account Managers and Technical Leads operating within the frameworks you build. About You Experience & Knowledge Significant experience in delivery management, operations management, or programme management within a professional services or advisory environment. You understand what it takes to build delivery infrastructure that scales across multiple clients and regions. Experience in software license compliance, software asset management, or a related technology advisory field is highly desirable. Understanding the audit lifecycle and client engagement model will accelerate your impact. Proven track record of building governance systems, quality frameworks, and operational processes, either from scratch or by significantly improving existing ones. You can point to the infrastructure you built and the outcomes it produced. Experience managing a shared resource pool or bench model. You understand capacity planning, skills assessment, and the dynamics of matching people to engagements. International delivery experience. Our teams operate across APAC, EMEA, and the Americas. You are comfortable working across time zones and cultures and understand the challenge of maintaining consistency at a distance. Experience with delivery tracking tools, dashboards, and reporting systems. You are comfortable with data and use it to drive decisions and surface risks. Leadership & Competencies Systems thinker. You see the whole picture and design infrastructure that connects the parts. You think in processes, frameworks, and feedback loops, not just individual tasks. Influence without authority. You build credibility through demonstrated value. You can get things done in a matrix structure where people do not report directly to you, and you understand that the best systems are the ones people want to use. Builder mentality . click apply for full job details

What you will do Colt Data Centre Services has more than 25 years of experience designing, constructing, and operating highly efficient and resilient data centres across Europe and Asia. We support global financial institutions, media companies, corporates, and hyperscale cloud providers. Our customer-first ethos, commitment to sustainability, and consistent delivery standards underpin everything we do. We believe exceptional results are delivered by exceptional people, and we foster an inclusive, collaborative, and growth-oriented culture. We are seeking a highly skilled and experienced ARB Qualified Architect with expertise in data centre design to join our team. You will be part of the Global Design & Engineering team, reporting to the Head of Civils, Structure and Architecture. Working closely with customer, stakeholders, and the regional project teams, you will ensure that our data centres are designed and built to match our Global Standards and exceed expectations. What we're looking for Lead the development of test fit layouts for new site opportunities across EMEA and APAC, working closely with Development Managers and/or the Sales Team to evaluate feasibility and alignment with strategic objectives. Assess incoming sales opportunities and customer SOQs against Global Design Standards, ensuring technical compliance and providing support to the Sales Team during early engagement. Review customer design standards to identify specific project requirements, constraints, and opportunities for innovation. Contribute to internal initiatives aimed at enhancing global design standards, architectural guidelines, and brand consistency across all regions. Oversee the application of Global Standards throughout design development, updating documentation and requirements to reflect new technologies, industry trends, and lessons learned. Accountable for the architectural design of data centres through the completion of Stage 3, collaborating with regional project teams to ensure design integrity, technical accuracy, and adherence to global guidelines. Coordinate with multidisciplinary teams, including engineering, construction, and external consultants, to ensure cohesive design development, alignment with project budgets, and adherence to programme milestones. Participate in site visits across EMEA and APAC to verify construction progress, assess compliance with design intent, and uphold quality standards. Review and evaluate design development across all project stages, ensuring consistency, technical accuracy, and alignment with project objectives. Produce architectural drawings, specifications, and supporting documentation. Analyse project's metrics to insure the efficiency of each design. Experience Qualified Architect, registered with RIBA. Minimum of 5 years' experience in data centre design and construction. In depth knowledge of industry standards, codes, and regulations governing data centre design and construction. Proficiency in AutoCAD, Revit, Bluebeam, InDesign, BIM360, ACC and other relevant design software. Excellent communication and project management skills. Strong problem solving abilities and attention to detail. Ability to work effectively in a collaborative team environment. Flexibility to travel to project sites as required.

Director - Software Publisher Services - EMEA "Are you looking for an opportunity to drive commercial growth, own strategic client relationships, and shape the future of software compliance advisory at a global level?" About the Company Connor Consulting International is a specialist advisory firm delivering software license compliance and advisory services to a global client base. We are in an exciting period of growth and organisational maturity. Our line of business is structured so that every person operates at their highest value: Directors focus on client outcomes and commercial growth, a dedicated delivery management function provides the operational infrastructure, and Account Managers and Technical Leads run day-to-day execution with genuine autonomy. The result is a firm where senior leaders spend their time on the work that matters most - growing accounts and winning new business. The Opportunity We are looking for a Director to take ownership of a portfolio of client accounts within our Software Publishers Services line of business. This is a senior commercial role: you will be accountable for the revenue, growth, and quality outcomes your clients experience. This is not a delivery management role. We have a mature delivery infrastructure - tracking systems, quality frameworks, structured escalation pathways, and a capable operations team - that handles day-to-day execution. Your focus will be on the outcomes that matter: growing your accounts, winning new business, maintaining senior client relationships, and ensuring the quality standard your clients receive meets the firm's expectations. The right person for this role is a commercially minded leader who has the confidence to step back from operational detail and trust a well designed delivery system, while retaining clear accountability for results. Key Accountabilities Commercial Ownership Full commercial authority across your client portfolio. You own all commitments made to clients on timelines, fees, and scope. Drive account-level growth and revenue extraction from existing contracts. Identify and convert upsell and cross-sell opportunities. Pursue net-new client acquisition through your professional network and market presence. A significant portion of your time should be directed toward new business development. Consult the delivery management function on capacity before finalising commercial commitments. You retain full authority to commit, and you own the delivery risk associated with your decisions. Strategic Client Relationships Maintain periodic senior-level touchpoints with your clients. Your presence is strategic, not operational. You are the firm's senior face to the client. Engaged in operational client matters only when escalation is required or when commercial conversations demand your involvement. Build and deepen the relationships that generate long term account value. Your Account Managers handle the day to day; you hold the strategic relationship. Quality Accountability Ultimately accountable for the quality standard your clients experience. The delivery function provides quality frameworks, checklists, and tracking; you are accountable for the results those systems produce. Hold your delivery teams accountable for the quality of every deliverable. When quality issues arise, you set the standard for what constitutes an acceptable resolution. Champion and reinforce the firm's delivery standards within your accounts. Consistent quality is a business standard that depends on leadership at every level. Delivery Oversight Final accountability on escalation decisions within your client portfolio. You are the decision-maker when issues escalates beyond the operations team's authority. Receive structured reporting on all active engagements across your portfolio. You do not need to be in every operational meeting - the delivery infrastructure gives you the visibility to make informed decisions at the right altitude. Retain final say on staffing decisions for your accounts. The delivery function assesses capability and recommends; you make the call. New Business Development Lead net-new client acquisition in the software license compliance space. Leverage your industry network, market knowledge, and relationships to build the firm's pipeline. Our organisational structure is specifically designed to free your time for growth activity. As the operations team runs delivery independently, you have the bandwidth to focus on the commercial opportunities that drive the firm forward. Contribute to the firm's market positioning and thought leadership in software compliance and advisory. What We Expect in Return This role carries significant authority and autonomy. With that comes a set of commitments we expect from every Director: Give the delivery function a forward view of your pipeline so they can plan capacity proactively. Last minute resourcing requests undermine the system that supports you. Consult on delivery capacity before making commitments to clients. This is not about seeking permission - it is about making informed decisions with the full picture. Be transparent about the state of your accounts. Visibility across the leadership team is how we catch issues early and support each other. Reinforce the firm's delivery standards within your accounts. Process compliance and quality frameworks only work when leadership at every level backs them. Collaborate openly with your peers. Share information, share best practice, and operate as a coherent leadership group - not as isolated client silos. Treat the delivery management function as a genuine partner. They provide the infrastructure that frees you to focus on growth; engage with them accordingly. How This Role Works Day-to-Day We have deliberately structured this role so you can operate at the highest level. Here is what that looks like in practice: Your focus Revenue, growth, client relationships, quality outcomes, strategic decisions Not your focus Day to day delivery management, project tracking, process design, resource pool management - we have dedicated people and infrastructure for this Your governance rhythm Structured weekly and monthly forums with the leadership team to review portfolio health, make decisions, and align on priorities. You receive the data you need to stay informed without being operationally involved. How you get visibility Through dashboards, structured reporting, and governance forums - not through attending every meeting. The delivery infrastructure is designed to give you confidence without requiring your presence in operational detail. When you step in When issues genuinely require your authority: material commercial risk, client escalations, staffing decisions, and significant scope or fee changes. Routine delivery is handled by your operations team. What your team handles Day to day client communication, project management, routine budget conversations, weekly tracking, and phase management - all owned by your Account Managers and Technical Leads. About You Experience & Knowledge Significant experience in software license compliance, software asset management, or software advisory services. You understand the commercial landscape, vendor licensing models, and the compliance audit lifecycle. Proven track record of owning and growing a client portfolio in a professional services or advisory environment. You have managed commercial relationships at a senior level and have delivered measurable revenue growth. Experience leading delivery teams in a matrix structure. You know how to get results through people who do not report directly to you, and you understand the discipline of stepping back from operational detail while retaining accountability. Understanding of major software vendors' licensing programmes (e.g., Microsoft, Oracle, SAP, IBM, or similar). You can speak credibly to clients about compliance risk, remediation strategy, and commercial optimisation. International delivery experience preferred. Our teams operate across multiple regions and you will be comfortable working across time zones and cultures. Leadership & Competencies Commercially driven. You think in terms of revenue, margin, and account growth. You see client relationships as commercial assets to be developed. Confident delegator. You trust capable people to execute and do not need to be in every meeting to feel in control. You lead through outcomes, not through presence. You work effectively with peers and support functions. You treat delivery infrastructure as something that enables you, not as overhead. You share information openly and engage constructively when issues arise. You make commercial decisions clearly and own the consequences. When delivery risk is flagged, you weigh it and commit consciously. Growth oriented. You actively pursue new business and are energised by client acquisition, not just client management. Quality conscious. You hold a high standard for what your clients receive and you hold your teams accountable for meeting that standard. Qualifications Degree level education or equivalent professional experience. Relevant industry certifications are advantageous but not essential (e.g., ITAM, SAM, vendor specific compliance certifications). Established professional network within the software compliance and advisory sector. What We Offer . click apply for full job details

Digital Asset Custody - Operations Client Experience Lead Are you looking for a career move that will put you at the heart of a global financial institution? Citi is seeking an exceptionally talented Senior Lead to join our Digital Assets Operations team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview Citi is revolutionizing the future of digital asset management and blockchain integration. The Investor Services business is dedicated to building innovative solutions that redefine security, efficiency, and accessibility in the digital economy. Join a team where innovation is not just a buzzword, but the core of our DNA. Investor Services Operations comprises multiple operations groups supporting our Custody (Global and Direct), Funds, and Execution Services businesses. This new and exciting space for our clients where our business is looking to lead the way. What you'll do The Digital Asset Operations Client Service Lead and EMEA Operations Lead is responsible for strategically leading and overseeing the end to end post transaction processes for digital assets, including the establishment of critical client service functions. This role drives operational excellence, ensures robust regulatory adherence, and champions continuous process improvement across all blockchain based settlement activities. As a senior operational leader, the role partners extensively with executive stakeholders, technology teams, and control functions to deliver superior client outcomes and spearhead strategic enhancements aligned with Citi's broader digital asset strategy. The role will require the successful candidate to form effective working relationships with all stakeholders - Technology, Product, Processing teams, Coverage teams, Risk and Control etc. ensuring that the team performs to the highest standard. The successful candidate will be required to have a good understanding of Blockchain and Digital Assets (including Crypto and digital money), end to end operations and act as the client advocate. Strategic Leadership & Function Build out: Lead the establishment and scaling of a dedicated client service function from inception, designed to proactively and reactively manage client transactions, queries, and mitigate crypto custody related network risks. Operational Oversight: Provide executive leadership for the daily operations of the digital asset settlements team, ensuring accurate, secure, and timely transaction processing across diverse blockchain networks. Team Development & Culture: Manage, mentor, and develop a high performing team, fostering a culture of accountability, collaboration, innovation, and operational excellence. Complex Issue Resolution: Serve as the primary senior escalation point for highly complex settlement exceptions, critical blockchain transaction failures, and intricate reconciliation issues, driving timely resolution and ensuring paramount client satisfaction. Risk & Control Governance: Oversee the design, implementation, and rigorous adherence to advanced risk and control frameworks, ensuring comprehensive compliance with internal policies, evolving industry standards, and global regulatory requirements. Innovation & Automation: Drive strategic collaborations with technology and product teams to identify, architect, and implement advanced process automation, sophisticated workflow improvements, and enhanced reporting capabilities. Subject Matter Expertise: Act as a leading Subject Matter Expert (SME) for blockchain based settlements, providing expert guidance on the operational impacts of new products, protocols, and significant regulatory developments to internal and external stakeholders. Strategic Initiative Execution: Partner closely with the Head of Digital Asset Operations to execute pivotal strategic initiatives, including major technology migrations, comprehensive process re engineering efforts, and new product rollouts across the digital asset ecosystem. Governance & Documentation: Establish and maintain exemplary governance and documentation standards, ensuring all operational procedures, detailed risk assessments, and robust contingency plans are current and effectively communicated. Performance Management: Monitor, analyze, and report on key operational metrics, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs), implementing proactive measures to continuously maintain and elevate service levels. Global Coverage: This role operates within a 24/7 shift model to ensure continuous and seamless operational coverage for global digital asset activities. What we'll need from you Leadership Experience: Extensive leadership experience in digital operations, technology, or financial services, with a direct focus on digital assets, blockchain, or distributed ledger technologies, ideally at a global institution. Domain Expertise: Deep and comprehensive understanding of crypto and blockchain fundamentals (e.g., Bitcoin, Ethereum, Hyperledger), various consensus mechanisms, decentralized finance (DeFi), smart contracts, and major token standards (ERC 20, ERC 721, etc.). Proven ability to navigate and explain complex blockchain architectures. Operational Acumen: Exceptional track record of designing, implementing, and scaling complex operational processes within highly regulated environments. Extensive experience with back office operations, settlement, reconciliation, and managing operational functions from conception to execution. Regulatory Knowledge: Expert comprehension of the current and emerging global regulatory landscape for digital assets, with a proven ability to strategically translate regulatory requirements into actionable operational and technical solutions. Client Service Leadership: Demonstrated experience in building and managing client service functions, with a strong focus on proactive risk management and client relationship management within a fast evolving technological domain. Leadership Skills: Exceptional executive leadership, communication, and interpersonal skills, with a proven ability to influence, negotiate, and collaborate with senior stakeholders across all levels of the organization and external partners. Problem Solving: Superior analytical and problem solving skills, with a demonstrated ability to analyze highly complex issues, identify root causes, and implement innovative, scalable, and sustainable solutions. Risk & Control Oriented: A profound understanding and demonstrated ability to embed robust risk awareness and stringent control discipline into daily custody operations, ensuring the secure and compliant handling of client assets in a dynamic digital environment. Development Value We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best in class benefits they need to be well, live well and save well. What we can offer you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure. A discretionary annual performance related bonus. Private medical insurance packages to suit your personal circumstances. Employee Assistance Programme. Pension Plan. Paid Parental Leave. Special discounts for employees, family, and friends. Access to an array of learning and development resources. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. "Candidates applying for this role must be aware that it is a Senior Management Function pursuant to the FCA and PRA Senior Managers Regime. The Senior Managers Regime is one element of the FCA and PRA Individual Accountability Regime which came into effect on 7 March 2016. Under the Senior Managers Regime, certain Citi entities must ensure that employees working in certain roles, designated as a Senior Management Function, where the individual is referred to as a Senior Manager, are assessed as fit and proper to carry out their role. As a Senior Manager your appointment must be pre approved by the FCA and/or PRA before you perform any regulated activity. Under the guidance provided by the FCA and PRA, firms should have regard to the following when assessing fitness and propriety: Honesty, integrity and reputation; Financial soundness; Competence and capability. In order to comply with the requirements of the Senior Manager Function, certain Citi entities must take reasonable care to ensure that an employee does not perform a Senior Manager Function role without first being certified as Fit and Proper. For this reason, you will be assessed for this role against the Fit and Proper requirements, as described above. This assessment will be carried out through extensive interviews . click apply for full job details

Analyst, Securitised Products page is loaded Analyst, Securitised Productslocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.MUFG is a global leader in the securitisation market, ranking in the top three conduit administrators in the world. Our best-in-class services and products help corporate and institutional clients optimise their working capital.MUFG is seeking to appoint a Securitised Products Analyst to its London (or Amsterdam)-based team. This position presents an outstanding opportunity for you to immerse yourself in the sophisticated domain of structured finance, providing critical support in the origination and execution of intricate securitisation transactions across a diverse array of asset classes, including residential mortgages, auto loans, consumer credit, and credit card receivables. You will join a collegial and highly knowledgeable group that places significant value on professional advancement, diversity, and interdepartmental cooperation. The organisation is internationally recognised for its exemplary services and products, consistently ranking among the foremost conduit administrators worldwide. With a steadfast commitment to flexible working arrangements and comprehensive training initiatives, this role affords you the prospect to refine your expertise within a supportive environment while contributing meaningfully to high-profile transactions. Become part of a globally acclaimed leader in securitisation, gaining exposure to a broad spectrum of asset-backed securities transactions and benefiting from access to industry-leading resources. Experience a culture that emphasises collaboration, ongoing professional development, and the sharing of knowledge within a diverse and inclusive team setting. Take advantage of flexible working arrangements and extensive training programmes designed to facilitate your career progression in structured finance.What you'll do:In your capacity as Securitised Products Analyst based in London, you will assume a pivotal role in supporting the full lifecycle of securitisation transactions for both financial institution clients and corporates. Your responsibilities will encompass close collaboration with experienced sector leads as you assist in structuring transactions across various asset classes. You will be entrusted with preparing comprehensive risk analyses, reviewing legal documents, modelling cash flows, conducting due diligence checks, and managing communications with clients at every stage. Beyond supporting transaction execution, you will play an active part in deal closings through liaison with internal teams and external partners. Remaining abreast of regulatory developments will be essential as you incorporate new requirements into your workflow. Building relationships across departments will enable you to gather critical information efficiently while fostering a spirit of teamwork. By supporting both private placement and public ABS transactions throughout EMEA, you will acquire broad exposure to different markets whilst further developing your technical acumen in structured finance. Provide support in the origination and execution of securitised products for clients within financial institutions under the guidance of sector leads, with particular focus on asset classes such as residential mortgage-backed securities (RMBS), auto loans, consumer credit, and credit card receivables. Assist with transaction renewals, amendments, and waivers by working closely with transaction managers to ensure seamless progression of deals within the financial institutions sector. Contribute to the origination and execution of securitised products for corporate or esoteric clients as required, collaborating with relevant sector leads to deliver bespoke solutions. Undertake analysis of complex transaction structures by preparing detailed risk memoranda and reports, reviewing legal documentation, performing cash flow modelling, and conducting thorough due diligence. Manage client relationships at counterpart level by communicating information clearly, responding promptly to routine queries, and ensuring an exceptional standard of service throughout each transaction lifecycle. Lead or provide support during deal closing processes by coordinating internal teams and external parties to achieve successful outcomes for all stakeholders involved. Maintain current knowledge of regulatory developments affecting securitisation markets by monitoring changes and integrating new insights into daily work practices. Cultivate strong peer networks across departments within the organisation to facilitate effective information gathering and foster interdepartmental collaboration. Support the execution of private placement and public asset-backed securities (ABS) transactions in EMEA by working alongside senior originators in both private placement and public market contexts. Adopt a product-neutral approach when assisting senior team members with the origination of ABS transactions across multiple jurisdictions.What you bring:To excel as a Securitised Products Analyst, you will bring practical experience from positions involving structured finance or working capital finance-ideally acquired at reputable banks or advisory firms. Your academic credentials equip you with analytical rigour while your familiarity with legal or credit matters enables you to navigate complex documentation confidently. You possess refined communication abilities that allow you to build trust with both internal colleagues and external clients alike. Your commercial awareness helps you identify risks and opportunities within intricate deal structures while your negotiation skills ensure favourable outcomes for all parties concerned. Proficiency with Microsoft Office tools allows you to present data persuasively whilst managing substantial volumes of information efficiently. Above all else, your collaborative disposition means you value teamwork-embracing diverse viewpoints as you contribute positively within an inclusive environment. Possession of degree-level education or equivalent experience is indispensable for success in this analytical role within structured finance. A demonstrable track record gained from roles involving structured finance or working capital finance-whether at a bank, rating agency or advisory firm-will enable you to contribute effectively from the outset. A background in legal, accounting or credit analysis is highly desirable as it enhances your ability to interpret complex documentation and assess risk judiciously. Demonstrated aptitude for resolving complex problems using sound commercial judgement will distinguish you when navigating intricate transaction structures. Excellent interpersonal skills are essential for establishing rapport with colleagues across departments as well as maintaining positive client relationships throughout each engagement. Proficiency in negotiation is important for achieving mutually beneficial outcomes during transaction discussions with clients and counterparties. Advanced command

Bloomreach is building the world's premieragentic platform for personalization.We're revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize theentirecustomer journey. We're takingautonomous searchmainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We're makingconversational shoppinga reality, connecting every shopper with tailored guidance and product expertise - available on demand, at every touchpoint in their journey. We're designing the future ofautonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine -Loomi AI- so that personalization isn't only autonomous it's also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Purpose of the Role Enterprise Discovery customers increasingly require hands-on customisation beyond standard product configuration. The Forward Deployed Engineer (FDE) is a dedicated, customer-embedded engineering role designed to own the full spectrum of technical customisation for our top-tier accounts. You will bridge the gap between post-sales support and core product engineering, serving as a technical "special forces" operative who translates complex business requirements into tangible code and system optimisations. The Customisation Spectrum The FDE is purpose-built to own Levels 1-5 of the customisation spectrum, ensuring that core R&D remains focused on next-generation platform development: Education: Platform training, feature evangelism, and root-cause explanation. Configuration: Dashboard, integration, and algorithm configuration changes. Surgical Tweaks: Customer-specific process changes and deep data analysis. Custom Code: Conversational agents, platform extensions, and feature customization. Escalation: Identifying major product changes for Core Engineering cycles. Key Responsibilities Account Ownership: Maintain ongoing technical ownership of 2-3 high-value enterprise accounts; this is not a rotational assignment. Technical Implementation: Build and deploy conversational agents, custom extensions, and algorithmic tweaks to solve specific business problems. Data-Driven Validation: Use A/B testing and deep data analysis to validate the impact of technical changes on customer KPIs. On-Site Collaboration: Travel to customer sites (EMEA/AMER) to lead technical workshops and deeply understand their architectural constraints. Feedback Loop: Act as a critical bridge to R&D, identifying recurring customization needs that should be productized in the core platform. Candidate Profile We are looking for a unique blend of high-level engineering talent and strategic business acumen: The Mix: 50% Programmer 30% Product Acumen 20% Soft Skills & Problem Solving. Search Specialist: Deep knowledge of search internals, including ranking models, catalog configuration, relevance, recall, and personalization. Technical Generalist: Fluent enough in code to make minor to moderate changes to support testing and custom extensions. Consultative Mindset: Ability to translate nebulous business goals into specific technical solutions and communicate those to stakeholders. Requirements Experience: Proven track record in Search Engineering, Machine Learning Engineering, or high-end Technical Delivery. Product Knowledge: Deep understanding of Discovery platforms and how ranking/algorithms impact e-commerce performance. Soft Skills: Exceptional communication skills with the ability to navigate complex enterprise environments. Mobility: Willingness to travel internationally to engage with customers in their own environments. More things you'll like about Bloomreach: Culture: A great deal of freedom and trust. At Bloomreach we don't clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about what's ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer. We have a People Development Program participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges. Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.) The Employee Assistance Program with counselors is available for non-work-related challenges. Subscription to Calm - sleep and meditation app. We organize 'DisConnect' days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers. Compensation: Restricted Stock Units or Stock Options are granted depending on a team member's role, seniority, and location. Everyone gets to participate in the company's success through the company performance bonus. We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries Bloomversaries! Excited? Join us and transform the future of commerce experiences!

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.Mitsubishi UFJ Financial Group (MUFG) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG has a global network with 1,100 offices in over 40 countries. The Group has over 140,000 employees, offering services including corporate banking, commercial banking, retail banking, wealth management, investment banking, capital markets, personal and corporate trust, and transaction banking. The Group's operating companies include Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking Corporation (Japan's leading trust bank), and Mitsubishi UFJ Securities Holdings Co., Ltd., one of Japan's largest securities firms.The Project Promotion team is part of the IT Planning, Reporting, and Administration department (IPR). The role of the IPR department is to ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning processes including annual budget planning.The Cyber Portfolio is part of Project Promotion Team which delivers projects to meet IT Risk & Cyber security strategies, to reduce risk and maintain IT Security protection, governance, risk management and reporting. NUMBER OF DIRECT REPORTS 3-4 project managers MAIN PURPOSE OF THE ROLE The Access Management Programme Manager will lead and oversee a portfolio of Identity and Privileged Access Management (IAM/PAM) and other Access Management related initiatives within the Cyber Portfolio. Core projects include IAM enhancements, IAM remediation, folder access management, and privileged access remediation. The role involves managing 3-4 Project Managers and ensuring successful delivery of complex, multi-stream programmes aligned with regulatory, security, and business objectives.Key deliverables are: Ensuring that projects are delivered according to scope, on time and within budget Assisting the Portfolio Head by providing programme support activities - hygiene, project steerco, finance etc Preparing and consolidating materials for the monthly Steering Committee, as well as facilitating and moderating these meetings. KEY RESPONSIBILITIES Key responsibilities include, but not limited to: Programme Leadership: Define and deliver the Access Management programme roadmap, ensuring alignment with organisational security strategy and compliance requirements. Manage multiple concurrent projects (IAM enhancements, remediation, folder access management, privileged access remediation). Oversee 3-4 Project Managers, providing guidance, mentorship, and performance management. Stakeholder Management: Engage with senior stakeholders across Cybersecurity, IT, Risk, and Business units. Communicate programme status, risks, and issues effectively to executive leadership. Governance & Compliance: Ensure adherence to regulatory requirements (e.g., SOX, DORA) and internal security policies. Implement robust governance frameworks for access control and privileged account management. Preparing and consolidating materials for the monthly Steering Committee, as well as facilitating and moderating these meetings. Risk & Issue Management: Identify, assess, and mitigate risks across the programme. Drive remediation plans for audit findings and security gaps. Budget & Resource Management: Manage programme budgets, forecasts, and resource allocation. Ensure cost-effective delivery within agreed timelines. WORK EXPERIENCE Essential: Minimum 2-3 years in a similar role, preferably within a large multinational bank or financial services organization. Proven track record of delivering IAM programmes, including privileged access management and folder access remediation. Strong understanding of IAM technologies (e.g., RSA-IGL, SailPoint, CyberArk, Azure AD) and regulatory frameworks. Experience managing multiple projects and teams in a complex, global environment. Possessing high level of analytical ability where problems are typically unusual and difficult Ability to maintain a working knowledge of cybersecurity principles and elements Understand global program structure, launch plan and timing, and global program ownership Demonstrable experience of senior stakeholder management and relevant management reporting. Ability to coach team members through knowledge transfer and constructive feedback Education / Qualifications: Essential: Degree educated and / or equivalent experience. SKILLS AND EXPERIENCE Functional / Technical Competencies: Essential (Must Have) Excellent leadership and people management skills. Strong stakeholder engagement and communication abilities. Deep knowledge of Identity & Access Management principles and best practices. Ability to manage budgets and deliver programmes within scope, time, and cost constraints. Analytical and problem-solving mindset with attention to detail. Mastery of Project Delivery Life Cycle (PDLC) Controls Proven understanding of current best practice approach to security assurance and the application of security frameworks Experience in project and development methodologies covering; architecture pattern development, requirements analysis, design review and project risk assessment. Planning and prioritizing multiple project work streams in response to rapidly developing and changing portfolios. Solid analytical/problem-solving skills with capability to identify solutions to unusual and complex problems PERSONAL REQUIREMENTS Personal alignment to MUFG Values + Integrity & Responsibility + Professionalism & Teamwork + Challenge ourselves to grow Personal alignment to EMEA Cultural Principles + Client Centric + People Focused + Listen Up, Speak Up + Innovate & Simplify + Own & Execute You are a leader and an expert in delivery of cyber frameworks and associated key solutions A demonstrable passion for cybersecurity Excellent communication/leadership/interpersonal skills; results driven and with strong sense of accountability You are experienced in engaging and persuading teams to accept and participate in best-in-class security architecture and operations Data driven, ability to analyse data needed to effectively measure progress against the execution of objectives You successfully convey technical information in an understandable way that generates results A troubleshooter who proactively removes roadblocks and pursues solutions to problems that stand in the wayWe are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or

Role Purpose Location - Ruddington Head Office, Nottinghamshire Level - Experienced Professional Department - Product R&D Working Pattern - Hybrid three days per week in office, 37.5 hours per week Benefits - Benefits at Ideagen We are looking for a Cyber Security Manager to lead security strategy and operations across the EMEA region. This is a senior role reporting to the VP Global Cyber Security, with responsibility for aligning regional initiatives to a global security framework while addressing local regulatory and business needs. You will act as the primary security lead in EMEA, working closely with regional stakeholders and global peers to support a consistent, effective approach to cyber security across a growing and evolving technology estate. Responsibilities Define and deliver the EMEA cyber security strategy in alignment with global objectives Lead and develop a regional security team, setting priorities and supporting capability growth. Oversee security operations, including threat detection and response, vulnerability management, identity and access, and cloud security across AWS, Azure and GCP. Lead incident response within the region, managing coordination, communication and post-incident review. Support the integration of acquired businesses, assessing risk and standardising controls across diverse environments. Ensure compliance with relevant frameworks including GDPR, NIS2 and ISO 27001, maintaining audit readiness. Partner with business units and product teams to embed security into development and operational practices. Manage relationships with security vendors and service providers, including budget oversight. Report on risk posture and programme performance to regional and global leadership. Contribute to global security initiatives and collaborate across regions. Skills and Experience Experience in cyber security, including time spent in a leadership or team management role. Background in securing SaaS or cloud-based environments, ideally within high-growth or acquisition-focused organisations. Knowledge of relevant compliance frameworks such as GDPR, NIS2 and ISO 27001. Practical understanding of cloud security, SIEM, EDR, vulnerability management and identity platforms. Experience leading security incidents and coordinating cross-functional response. Strong communication skills, with the ability to engage both technical and non-technical stakeholders. Awareness of regulatory requirements across EMEA.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. Within Merchant Services, our Spend and card implementation specialists sit at the heart of how customers design, launch, and scale their global spend programmes on Airwallex. We influence revenue growth across our Spend and issuing portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre sales, solution design, and integration stages, then owns the orchestration from contract signature through go live and early adoption. We are committed to empowering businesses with the tools they need to run high performing, compliant, and scalable spend programmes across EMEA. What you'll do As a Solutions Engineer in our Spend Team, you will own the end to end delivery of complex Spend and corporate card implementations that bring our global spend management products to life for enterprise and high growth customers across EMEA. You will turn agreed business requirements and solution designs into actionable implementation plans, orchestrating cross functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar. You'll sit at the intersection of Sales, Merchant Services, Solutions Engineering, Product, Operations, Risk and external partners (e.g. networks, processors, manufacturers), ensuring that every phase from pre sale through go live and early spend activation runs smoothly. This role is based in London (3 days in office), with implementation coverage across EMEA. Responsibilities: Act as a trusted technical advisor to customers and internal teams on high value implementations and expansions, shaping integration approaches, system configuration, and overall solution design. Partner with activation / onboarding and account management teams to translate customer requirements into scalable architectures, particularly where ERP, HRIS, and API integrations are core to the rollout. Work with sales teams on technical discovery to understand customer systems, data flows, and workflows, and recommend a best fit integration blueprint, including when and how to leverage APIs and third party connectors. Work hands on with customers to troubleshoot integration hurdles and guide them through complex configuration decisions, focusing on designing robust, maintainable implementations rather than writing code directly. Serve as a subject matter expert on the broader integration ecosystem (e.g. HRIS and accounting partners), collaborating with Sales, Product, and partners to close gaps and improve integration coverage. Create and maintain internal documentation, playbooks, and lightweight tooling that make it easier for the wider team to support integration heavy use cases at scale. Channel customer pain points and integration feedback into Product and Engineering, influencing the roadmap and prioritisation of features that materially improve implementation outcomes. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: Bachelor's degree in a related field (e.g. Business, Finance, Engineering, Information Systems) or equivalent practical experience. 5+ years of experience in implementation, onboarding, customer success, or project/program management, managing complex, multi stakeholder technology or financial services implementations. 4+ years of client facing delivery or professional services experience in a high paced environment (e.g. SaaS, fintech, consulting, systems integration, enterprise implementation). Proven track record of successfully delivering cross functional projects with stakeholders from diverse backgrounds and job functions, including C level executives, technical teams, and operations. Exceptional written and verbal communication and presentation skills, including the ability to lead steering meetings, write clear status updates, and influence decisions without direct authority. Experience delivering ERP, accounting system, or expense platforms (e.g. Netsuite, SAP, Oracle, Xero) implementations and the associated data flows (GL, cost centres, entities, card feeds). Preferred qualifications: Hands on experience working with or alongside integration engineers, solution architects, or technical program managers on API based integrations, including familiarity with common web, SSO, and ERP integration concepts. Formal training or certification in project management or agile delivery (e.g. PMP, PRINCE2, Scrum Master), and comfort setting up operating rhythms such as stand ups, steering committees, and executive readouts. Experience managing strategic or enterprise accounts as part of a broader account team, including navigating commercial sensitivities while protecting delivery quality and scope. Ability to thrive in a fast moving, ambiguous environment, balancing structured methodologies with pragmatic decision making to keep complex projects moving forward. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. Within Merchant Services, our Spend and card implementation specialists sit at the heart of how customers design, launch, and scale their global spend programmes on Airwallex. We influence revenue growth across our Spend and issuing portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre sales, solution design, and integration stages, then owns the orchestration from contract signature through go live and early adoption. We are committed to empowering businesses with the tools they need to run high performing, compliant, and scalable spend programmes across EMEA. What you'll do As a Solutions Engineer in our Spend Team, you will own the end to end delivery of complex Spend and corporate card implementations that bring our global spend management products to life for enterprise and high growth customers across EMEA. You will turn agreed business requirements and solution designs into actionable implementation plans, orchestrating cross functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar. You'll sit at the intersection of Sales, Merchant Services, Solutions Engineering, Product, Operations, Risk and external partners (e.g. networks, processors, manufacturers), ensuring that every phase from pre sale through go live and early spend activation runs smoothly. This role is based in London (3 days in office), with implementation coverage across EMEA. Responsibilities: Act as a trusted technical advisor to customers and internal teams on high value implementations and expansions, shaping integration approaches, system configuration, and overall solution design. Partner with activation / onboarding and account management teams to translate customer requirements into scalable architectures, particularly where ERP, HRIS, and API integrations are core to the rollout. Work with sales teams on technical discovery to understand customer systems, data flows, and workflows, and recommend a best fit integration blueprint, including when and how to leverage APIs and third party connectors. Work hands on with customers to troubleshoot integration hurdles and guide them through complex configuration decisions, focusing on designing robust, maintainable implementations rather than writing code directly. Serve as a subject matter expert on the broader integration ecosystem (e.g. HRIS and accounting partners), collaborating with Sales, Product, and partners to close gaps and improve integration coverage. Create and maintain internal documentation, playbooks, and lightweight tooling that make it easier for the wider team to support integration heavy use cases at scale. Channel customer pain points and integration feedback into Product and Engineering, influencing the roadmap and prioritisation of features that materially improve implementation outcomes. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: Bachelor's degree in a related field (e.g. Business, Finance, Engineering, Information Systems) or equivalent practical experience. 5+ years of experience in implementation, onboarding, customer success, or project/program management, managing complex, multi stakeholder technology or financial services implementations. 4+ years of client facing delivery or professional services experience in a high paced environment (e.g. SaaS, fintech, consulting, systems integration, enterprise implementation). Proven track record of successfully delivering cross functional projects with stakeholders from diverse backgrounds and job functions, including C level executives, technical teams, and operations. Exceptional written and verbal communication and presentation skills, including the ability to lead steering meetings, write clear status updates, and influence decisions without direct authority. Experience delivering ERP, accounting system, or expense platforms (e.g. Netsuite, SAP, Oracle, Xero) implementations and the associated data flows (GL, cost centres, entities, card feeds). Preferred qualifications: Hands on experience working with or alongside integration engineers, solution architects, or technical program managers on API based integrations, including familiarity with common web, SSO, and ERP integration concepts. Formal training or certification in project management or agile delivery (e.g. PMP, PRINCE2, Scrum Master), and comfort setting up operating rhythms such as stand ups, steering committees, and executive readouts. Experience managing strategic or enterprise accounts as part of a broader account team, including navigating commercial sensitivities while protecting delivery quality and scope. Ability to thrive in a fast moving, ambiguous environment, balancing structured methodologies with pragmatic decision making to keep complex projects moving forward. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.