10 jobs found

Request Detail Confirmation Meta Internal Job Title Product Designer - IC5 Beeline ID & Template Product Designer IV Reason for Request Staff Leave Back-fill Date of Intake 10.04.2025 CWx POC Rumaisa Thareem Number of Positions 1 Consulting Firms. i.e Discussing the three types of agencies that can support the request yes Job Posting Information Location: Dependent on the country, will it fall under Remote by Default? If remote: Does the work the Contractor will be doing expose them to Highly Sensitive User Data (HSUD) or Highly Sensitive Meta Data (HSMD)? If yes, onsite recommended Does the work require the Contractor to work with a Meta prototype? If yes, onsite recommended What are the reasons for this role to be onsite (if applicable) What office does the majority of the team sit today? UK - remote Bonus - 15% Duration 12 months - no extension as of now Estimated Start Date ASAP , we need to have a CW start by mid June Working Hours: Confirm working hours Confirm if there is any OT required? If yes, what does this look like? (If Sunday is a working day in IRE only add 'Sunday shift code' to request) Will they be required to work on a rotation (shift work), if so will this include weekend work? 40 hours a week NORAM collaboration Sales Bonus Entitlement No Is there potential for this role to be converted to FTE? no Any current/upcoming similar FTE/ roles you are hiring for? no Travel (Business Critical only) or Additional Expenses Required: Y/N No Does this position require access to financial accounts or will the contractor be handling cash? -If NO: Contingent Worker - No Credit (Standard Package) -If YES: Contingent Worker - Credit (Standard Package) no Budget N/A Role Specification Job Description About our team Our mission is to create a healthy ecosystem on WhatsApp such that it cannot be misused to harm people or society. We architect experiences across business and consumer accounts on WhatsApp that prevent bad experiences and encourage good behavior on the platform. ABOUT THE ROLE In this role, you'll be working on our Unwanted Contact and Compromise team, helping protect WhatsApp users from spam, scams and social engineering attacks. You'll be working with multiple sister teams across WhatsApp central and business integrity and Meta central integrity to create user experiences that prevent people from unwanted contact and educate them on how to stay safe on the platform. This role requires you to work with both 1. client engineers to create these experiences and 2. ML engineers to understand how user facing solutions to spam fit in with behind-the-scenes classifiers that proactively prevent spam. This is a generalist product designer role. Past designers who've been successful in this role have had strong prototyping and storytelling skills, and a deep interest in understanding how spam and scam on the internet can be prevented. Job Responsibilities: Design flows and experiences that are simple and elegant Take broad, conceptual ideas and turn them into something useful and valuable Design flows and experiences that are incredibly simple and elegant Contribute to high-level strategic decisions with the rest of the product and executive teams Give and solicit feedback from other designers in order to continually raise our bar for quality Partner with Product Managers, engineers, researchers and content strategists to oversee the user experience of a product from conception until launch Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Ability to work independently and manage one's time. Strong visual design, interaction design and product thinking Experience in building and shipping applications or software Provide a portfolio showcasing mobile design, UI/UX patterns Demonstrated experience with end-to-end (hybrid UX and UI) product design Education/Experience: Bachelor's degree in computer science or a related field required. Story Behind the Need - Business Group & Key Projects: Tell me about your role and what your team does? WhatsApp integrity - Our mission is to create a healthy ecosystem on WhatsApp such that it cannot be misused to harm people or society. We architect experiences across business and consumer accounts on WhatsApp that prevent bad experiences and encourage good behavior on the platform. Can you tell me how your team is structured? 4 designers +this hire Will the contractor report directly into you? (If not, who will they report into?) Product managers, design reviewers Discuss the team's culture Very senior team Regular design-based catch ups What will their interaction level be with stakeholders? i.e Internal vs External Engineer, Product managers, designer reviewers Can you tell me about the day-to-day activities in the role? Work on SPAM and Scam - designed features that will prevent users from getting scammed Partner with the senior designer in the US- they will be assigned as the CW's buddy. Working with engineers across London and California. E.g. project - warning strangers when they talk to strangers on WhatsApp. Warning them when they are added into a group with multiple people. Once they design, they will send it to the design review committee and the product managers Weekly team meetings on Mondays Designs crets on Tuesdays and Thursdays Studio office hours with design systems on Wednesday What kind of industry experience are you looking for? Are there any specific competitors/companies you'd like the candidate to come from? Apps design only, they do not want web designers Big tech - exMeta, google, coin base, Microsoft, air bnb etc. Portfolio to be added on the CV Origami experience is the preference. Candidate Requirements Top 3 non-negotiable skills: Mobile apps design - android or ios Figma Experience on Interaction design, visual design Prototyping tools - ProtoPy, origami is preferred but open to other tools as well Good to have skills: Number of years' experience? 8-10 years Degrees or certifications required? No Compelling Story & Candidate Value Proposition What makes this role interesting? Competitive market comparison. Unique selling points. Value added or experience Work on projects that prevent users from scams. Interview Process How Many Rounds Focus areas Duration 1 loop - 45 mins with manager and 45 mins with a designer for Critique interview (they can choose an app and critique the design) Conclusion Any upcoming PTO? If so when and who can cover in your absence No Preferred method of Communication for quick queries WP/Email

Job Introduction The BBC's News and Weather Apps are two of the most well-known, well loved and widely used apps in the UK, with many millions of daily users on each platform. This is your opportunity to work with us on the next generation of these products. Historically the app development team has worked alongside a number of backend teams that provide content driving the app. However, we are changing to adopt a new app architecture strategy closely aligned with the Backend For Frontend pattern. This means we are expanding the team to be truly cross-functional with app and backend engineers working alongside each other. This role is to join our growing team of Javascript developers to help us shape our new backend for the BBC News and Weather apps What's our challenge? We face a problem of changing news consumption habits, especially with younger news readers. We know that our current users, those millions we talked about earlier, absolutely love the BBC News app, and that it serves their needs fantastically well. So far, so great... But, we also know that for millions of others the way they consume news is completely different now and that the existing app does not meet their needs. So, the "next generation" of our app will be our answer to not just discovering, and meeting the needs of this new audience, but to bringing both existing and new users together through a well considered, thoroughly tested, highly personal experience. Of course, this is no trivial thing to achieve and will require us to rethink everything from the features of the app, to the way it's architected and importantly the backend that is driving content to the app. This has led us to rethink how we architect our apps backend and we are now beginning to take that forward. Now do you see why we need you to join us? :-) How do we work? The team is formed into groups of developers concentrating on streams of work to meet different audience needs. A wider staff group made up of technical, delivery, product design and UX are there to support the developer groups. As a team we value constant feedback and self improvement. Not sure we're doing things as well as we could? Then just tell us. Everything from Lint rules to how/if/why we write JIRA tickets has been raised and debated and changed. This is your team and we have found that it runs best when everyone believes that we are all doing the best job we can, given the knowledge at hand, our skills and abilities, and the resources available. We value work/life balance as a crucial part of a healthy team, so you can expect some concerned looks if you start opening Pull Requests on a Sunday morning or firing off emails on a Friday night. We also have trained Mental First Aiders in the department if you need them and a private support line if that suits you better. What we are looking for First and foremost you'll have got to this point and be wanting in on what you've read so far. You'll be excited and enthused by the opportunity to work on a project of this scale and be ready to contribute in shaping a brand new system that will drive the next generation of the BBC News Apps. You will have a good understanding of modern Javascript stacks, strong vanilla Javascript expertise and be comfortable in use of Javascript for backend and API development. Our development environment leverages an in-house business layer ( FABL ) built on serverless technologies, providing all the support necessary to ensure developers can get on with the task of creating business logic for products that reach audiences at truly great scale. But you'll also know that the best teams are not just about the code. If you enjoy a culture offering many opportunities to contribute back - whether that's to improve our ways of working or having the chance to teach others - then you're probably going to like it here a lot. You will be working with people not co-located with you, as the team is split across multiple BBC sites. We are remote-working friendly and therefore being comfortable working with distributed working practices is important. What do you get in return? We offer competitive salaries, flexible hours, remote working that emphasises the importance of work life balance. The BBC puts great value into learning and development and you'll have the chance to attend conferences as well as immediate access to online material such as LinkedIn Learning membership. We also offer unique opportunities to grow your career and skills through the BBC Academy - a treasure trove of online and classroom courses (some with accreditation) that can teach you anything from Building Microservices on AWS to Big Data And Machine Learning Ethics to How To Write A News Article . We care about your personal development. It can be hard to set aside time to develop new skills. That's why we introduced Learning Day. Every fortnight we set aside an entire day to allow you to explore your own ideas and career development. Want to get deeper into AWS or delve into GraphQL, this is your chance. We take our responsibility as a public service very seriously and so we take our time to not just talk about things like accessibility, localization, ethics, privacy and security, but to do them to the best of our ability. You'll also get to work with a team that is genuinely diverse, within a supportive organisation. We encourage and celebrate that diversity and champion inclusivity in everything that we do. For example, we've written about how we created our Team Charter and the different Communities we are building within the team and business. As part of that commitment we offer placements to people on the BBC's Graduate and Trainee programs providing those still in the early phases of their career a chance to contribute and learn with us. If you join us you can help by offering mentoring, buddying, pairing and/or coaching. There is also a wide community of practice around web technologies for sharing ideas. We travel to meet each other in our respective cities, we attend (and sometimes speak at) internal/external conferences together, chat on Slack and comment on Pull Requests on GitHub. Role Responsibility You will be involved with all aspects of the software development lifecycle and be proactive in contributing to help formulate, influence and articulate on all technical matters relating to the team. You will have the skills to be able pair and be supportive in coaching and mentoring other team members and be active in promoting best practices within a software development discipline. Are you the right candidate? You may have experience of some, but not necessarily all, of the following: Experienced in JavaScript development, preferably for backends Experienced in developing clean, well structured, well tested code that is maintainable by others Familiarity with a range of test frameworks including Jest Experience of an agile environment, pairing and working within a collaborative team Desirable(one or more) Familiarity in developing mobile optimised APIs Familiarity with Node.js Familiarity with AWS Familiarity with building and/or managing microservice based architectures Continuous Integration/Delivery. Experience architecting and developing backends for consumption by mobile apps. Comfortable working in an environment that moves fast and being able to adapt to changes and seek out ways forward. Comfortable with distributed working practices and making a success of cross-site work. Package Description Band: C / D Contract type: Permanent Location: London We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application . There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage. Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation. Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification. Benefits - We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more. About the BBC We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours in the document attached below. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background..... click apply for full job details

Our Relaunch Programme is aimed at supporting talented professionals back into the business by providing a tailored 6-month programme to help refresh and update existing skills as well as developing confidence. We understand that you won't necessarily match every requirement on the job description but will have some relevant previous experience and a willingness to learn and further develop your skills in this area. If you have had a career break of 1 years or beyond, for whatever reason, we would love to hear from you! The Job on Offer The Cloud and Custom Applications (CCA) business unit is a core part of Capgemini UK's Application Services organisation. We specialise in the use of leading edge technologies, forward looking platforms and agile delivery processes to develop business solutions for large private and public sector organisations. The CCA capability teams provide the breadth of skills and experience required to undertake the end-to-end delivery of these systems, services and solutions. The BA team is a core part of CCA and Capgemini has invested significantly in building a market leading Digital BA capability. Whilst we have already have a team of 45 BAs working in this area and it is our priority to actively invest further to grow this capability through recruitment and training. Your role Working with stakeholders and business users from the customer to elicit, capture, analyse, refine, communicate and document their requirements Representing the customer (acting as a proxy) in support of the delivery teams throughout the project Representing the technical team in communication with the customer about the project delivery Providing support to the architects, designers and developers in the definition of technical solutions Working with User Experience and Information Architects in the definition of Customer Journeys and the production of wireframes and prototypes Validating that the functional and non-functional requirements are appropriately implemented within the solution Assisting with the estimation of timescales, resources and planning to successfully deliver a project Be a contributor to the creation of best practices through the identification of reusable project assets Maintaining up-to-date knowledge of the latest IT trends, best practices and digital technologies Coaching and developing our people, particularly our more junior BAs and Graduate community (for more senior BA positions) Acting as Scrum Master, Product Owner and/or Agile Coach (for more senior BA positions) Your profile As a Digital Business Analyst you will be responsible for activities on projects and programmes of all sizes. You will be able to understand our client's business needs and be able to creatively shape and refine business solutions to meet those needs. In guiding and advising clients to help them develop and refine requirements, you must be able to quickly establish your credibility with client staff at all levels. A track record of working on IT development programmes with demonstrable experience of working on a variety of different IT delivery projects. Exposure to a digital suite of systems such as CRM, CMS, Mobile Apps, Social Media and Ecommerce Experience of working with a recognised Agile or Iterative development methodology (e.g. Scrum, XP, DSDM) Experience of Agile documentation including Backlogs, Customer Journeys, Use Cases, User Stories, Acceptance Criteria etc Experience of a variety of requirements elicitation techniques, (e.g. interviews, questionnaires, user observation, workshops, role playing and prototyping) Experience of analysis of both functional and non-functional requirements Experience of the full project lifecycle and a good understanding of project roles and activities (technical and non-technical) required for successful delivery Good facilitation and influencing skills with the ability to work with large groups of customers of varying level of seniority from user to board level Excellent communication skills and able to communicate with and present to internal teams and customers with technical and non-technical backgrounds You - bring your values, energy, motivation and sense of humour to add to and enhance our team and culture. Experience of leadership of other BAs User interface design and wireframing skills Experience of working in Scrum Master and/or Product Owner roles (with any certifications) Modelling of the business domain - process, rules and objects / data Formal requirements management and traceability (including use of tools) Working in a GDS framework Previous consulting experience within major consultancy or SI organisation Why Capgemini is unique At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.

Who you'll be working with The Cloud & Custom Applications business unit is a core part of Capgemini UK's Application Services organisation. We specialise in the use of leading-edge technologies, forward looking platforms and agile delivery processes to develop business solutions for large private and public sector organisations. The CCA capability teams provide the breadth of skills and experience required to undertake the end-to-end delivery of these systems, services and solutions. The BA team is a core part of CCA, and Capgemini has invested significantly in building a market leading Digital BA capability. Whilst we have already had a team of 45 BAs working in this area and it is our priority to actively invest further to grow this capability through recruitment and training. The focus of your role As a Digital Business Analyst you will be responsible for activities on projects and programmes of all sizes. You will be able to understand our client's business needs and be able to creatively shape and refine business solutions to meet those needs. In guiding and advising clients to help them develop and refine requirements, you must be able to quickly establish your credibility with client staff at all levels. What you'll do Working with stakeholders and business users from the customer to elicit, capture, analyse, refine, communicate and document their requirements Representing the customer (acting as a proxy) in support of the delivery teams throughout the project Representing the technical team in communication with the customer about the project delivery Providing support to the architects, designers and developers in the definition of technical solutions Working with User Experience and Information Architects in the definition of Customer Journeys and the production of wireframes and prototypes Validating that the functional and non-functional requirements are appropriately implemented within the solution Assisting with the estimation of timescales, resources and planning to successfully deliver a project Be a contributor to the creation of best practices through the identification of reusable project assets Maintaining up-to-date knowledge of the latest IT trends, best practices and digital technologies Coaching and developing our people, particularly our more junior BAs and Graduate community (for more senior BA positions) Acting as Scrum Master, Product Owner and/or Agile Coach (for more senior BA positions) What you'll bring A track record of working on IT development programmes with demonstrable experience of working on a variety of different IT delivery projects. Exposure to a digital suite of systems such as CRM, CMS, Mobile Apps, Social Media and Ecommerce Experience of working with a recognised Agile or Iterative development methodology (e.g. Scrum, XP, DSDM) Experience of Agile documentation including Backlogs, Customer Journeys, Use Cases, User Stories, Acceptance Criteria etc Experience of a variety of requirements elicitation techniques, (e.g. interviews, questionnaires, user observation, workshops, role playing and prototyping) Experience of analysis of both functional and non-functional requirements Experience of the full project lifecycle and a good understanding of project roles and activities (technical and non-technical) required for successful delivery Good facilitation and influencing skills with the ability to work with large groups of customers of varying level of seniority from user to board level Excellent communication skills and able to communicate with and present to internal teams and customers with technical and non-technical backgrounds You - bring your values, energy, motivation and sense of humour to add to and enhance our team and culture For more senior positions we will also like to consider experience in any of the following: Experience of leadership of other BAs User interface design and wireframing skills Experience of working in Scrum Master and/or Product Owner roles (with any certifications) Modelling of the business domain - process, rules and objects / data Formal requirements management and traceability (including use of tools) Working in a GDS framework Previous consulting experience within major consultancy or SI organisation. What we'll offer you Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It's all on offer at Capgemini and although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you. Diversity Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion. Get the Future You Want

Key Words: iOS, Swift, Objective-C Senior IOS Developers - Greater Manchester - from 50k+ DOE My client is looking for several iOS Developers to join their team. The Mobile Applications development team is responsible for creating apps for devices. The ideal candidate will work under direction from UI/UX designers as well as senior software engineers to implement best-in-class UI for the iOS platform, with opportunities to work across other platforms & SDKs as appropriate. Responsibilities: - Implement new mobile application user interfaces using modern techniques, as specified by other members of the team, collaborating with senior engineers where necessary to work through implementation challenges. - Work with UI/UX designers to implement custom UI controls which are reusable across different scenarios, and at different sizes. - Fix bugs in existing applications, using standard debugging tools to track down root causes. Work independently to find solutions to most problems, and work with senior engineers to solve more challenging issues. - Maintain existing software by refactoring code and replacing deprecated API usage with new code. - Rework static-layout and create UI code into modern, scalable user interfaces. Work with UI designers to decide appropriate scaling behaviours. Ideal candidate: - Experience working in a team delivering iOS apps in Objective C or Swift. - Experience creating user interfaces programmatically, as well as with modern tools like storyboards & auto layout. - Basic understanding of Software Engineering principles, such as OOP, and associated design & architectural patterns. - A good understanding of the current core iOS APIs. You should be able to take a UI design mockup and have at least a basic idea of how to assemble it using the tools available in UIKit. - Familiarity with Git or similar distributed revision control system Package: - 24 days holiday - Pension - Private healthcare - Life assurance - Flexitime working hours - Annual eye tests - Birthday club - Staff parking The business offers excellent career progression for the right candidate alongside attractive benefits. If you are looking for a role with a forward thinking, progressive organisation, this could be ideal for. For more information of the role call me on 01216165716, email me d.ramsey@ (url removed) or connect via Linkedin Dwayne Ramsey at Computer Futures. https://(url removed)/in/dwayne-ramsey-91411161

Key Words: iOS, Swift, Objective-C Senior IOS Developers - Greater Manchester - from 50k+ DOE My client is looking for several iOS Developers to join their team. The Mobile Applications development team is responsible for creating apps for devices. The ideal candidate will work under direction from UI/UX designers as well as senior software engineers to implement best-in-class UI for the iOS platform, with opportunities to work across other platforms & SDKs as appropriate. Responsibilities: - Implement new mobile application user interfaces using modern techniques, as specified by other members of the team, collaborating with senior engineers where necessary to work through implementation challenges. - Work with UI/UX designers to implement custom UI controls which are reusable across different scenarios, and at different sizes. - Fix bugs in existing applications, using standard debugging tools to track down root causes. Work independently to find solutions to most problems, and work with senior engineers to solve more challenging issues. - Maintain existing software by refactoring code and replacing deprecated API usage with new code. - Rework static-layout and create UI code into modern, scalable user interfaces. Work with UI designers to decide appropriate scaling behaviours. Ideal candidate: - Experience working in a team delivering iOS apps in Objective C or Swift. - Experience creating user interfaces programmatically, as well as with modern tools like storyboards & auto layout. - Basic understanding of Software Engineering principles, such as OOP, and associated design & architectural patterns. - A good understanding of the current core iOS APIs. You should be able to take a UI design mockup and have at least a basic idea of how to assemble it using the tools available in UIKit. - Familiarity with Git or similar distributed revision control system Package: - 24 days holiday - Pension - Private healthcare - Life assurance - Flexitime working hours - Annual eye tests - Birthday club - Staff parking The business offers excellent career progression for the right candidate alongside attractive benefits. If you are looking for a role with a forward thinking, progressive organisation, this could be ideal for. For more information of the role call me on 01216165716, email me d.ramsey@ (url removed) or connect via Linkedin Dwayne Ramsey at Computer Futures. https://(url removed)/in/dwayne-ramsey-91411161

Mobile Device Support Officer Location: South East London Hours per week: 35 Our clients ICT Strategy division is actively recruiting for a Mobile Device Support Officer who will take ownership of issues relating to mobile technology and its application and seek solutions through personal research, liaison with external providers and other local government organisations. The Mobile Device Support Officer will lead on our clients drive to enable smarter ways of working through the introduction of mobile technology solutions while keeping corporate information secure. The successful candidate will, on behalf of and under the leadership and supervision of the Senior Support Engineer, undertake operational leadership of projects and project teams of various sizes developing whole organisational mobile solutions and vet any new mobile solutions prior to release into the live environment to ensure that they meet client and user requirements. The candidate will also provide first level support of all platforms (Android, iOS, Windows 10 Mobile, BlackBerry); identify, report and solve problems or escalate to supplier if necessary; review new OS versions, updates and test new mobile apps; register, manage and retire smart devices in mobile device management (MDM) system. Essential Requirements: • Minimum of A level standard. • ITIL Foundation certificate and project management skills or certification. • Ability to work unsupervised and on own initiative with accuracy and attention to detail. • A commitment to improve the quality of service to the community. • Ability to plan, prioritise and organise work in order to deliver objectives set by manager. • Ability to communicate clearly and effectively (orally and in writing) and develop positive relationships that generate collaborative working, confidence and respect. • Ability to develop practical and creative solutions to issues. • Ability to ensure equal access to and treatment in employment and services, develop and implement perceptive and innovative approaches to positive action, develop policies and practices to combat unlawful discrimination. • Willingness and ability to work flexible hours to meet the service requirements. • Ability to promote and maintain high standards of professionalism, integrity and probity through personal conduct, use of appropriate procedures and compliance with standards. • Understanding of Performance Management, able to define objectives for self. • Excellent knowledge and understanding of mobile device solutions and their application in a business environment. Main Duties and Responsibilities: • To support the development and implementation of the policies and strategies that ensure the clients vision of e-enabled, seamless and integrated services are delivered. • To deliver the clients Customer Focus Vision via the ICT strategy. • On behalf of and under the leadership and supervision of the Support Team Manager to undertake operational leadership of projects and project teams of various sizes developing whole organisational mobile solutions. • To implement the clients mobile strategy, working with company members and chief officers where necessary. • To take ownership of issues relating to mobile technology and its application and seek solutions through personal research, liaison with external providers. Technical experience in the following areas: • First level support of all platforms • BES12 and Blackberry support • iOS, Android and Windows 10 Mobile • Mobile Device Management – BES; MobileIron; Airwatch etc. • User profile management • Device maintenance and upgrade (iPad; iPhone; Samsung; BlackBerry) • Ensure that an inventory is kept which details mobile devices in use across the clients which is regularly audited. • Vet any new mobile solutions prior to release into the live environment to ensure that they meet clients and user requirements. • To deliver a high quality, customer focused service, ensuring that ICT achieves its key objectives and targets in the most cost effective and efficient manner. • To work across a very broad range of seniority (including Directors and Directorate leads) and be able to understand their mobile requirements and communicate our mobile vision regardless of their ICT literacy skills • To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder. • To carry out any additional duties not listed above as allocated by the Support Team Manager. • To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by manager. • Ensure all the services within the area(s) of responsibility are provided in accordance with the clients commitment to high quality service provision to users. • Ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation. • Carry out duties and responsibilities in accordance with the clients Health and Safety Policy and relevant legislation. Staff Management: • To line manage the Application Support Analyst. • To manage staff performance, attendance and absenteeism, and, where necessary, take appropriate action within the client frameworks procedures. • To assist with the recruitment, selection of staff within ICT. • To adhere to the appropriate staff PRAD mechanisms in place and ensure that the performance and development of all staff is monitored accordingly