1419 jobs found

Technical Operations Analyst Preston / Remote (onsite when needed) 12 months initially £41.94ph inside IR35 / Umbrella Working as part of a team safeguarding against cyber threats by developing and enhancing the Technical Operations capability across People, Process, and Technology, ensuring an efficient approach to all Cyber Operations. Proactively protecting the client through continual automation and testing of security controls. Continuously working toward organisational, departmental, and individual objectives and upholding security standards and principles. Providing assurance to the Head of Cyber Operations and Technical Operations Manager that the SOC is operating efficiently through the use of orchestration and automation. Core Duties Typical duties include (but are not limited to): Identification of process that can be automated to make the SOC more effective. Responsible for the overall delivery of the Technical Operations function by providing support to other members of the team to protect the client's systems against cyber threats. Lead in the identification and the creation, maintenance and troubleshooting of SOAR playbooks, automations and enrichments. Apply critical thinking to solve unique problems in the information security space. Enhancing the processes around interacting with large datasets to construct actionable information to enhance the detection of suspicious activity within the business. On boarding new data sources to increase the visibility of security event information across multiple technologies. Creating security use cases to enable the wider SOC to respond to a wider array of threats. Identify where automation can assist the Incident Response team when investigating suspicious activity. Creation of analytic content to enable quantifiable metrics on SOC performance. Additional Accountabilities Able to lead a small Data project or support a larger project Work as a fully contributory member of the Cyber Security Team with the ability to delivery with limited guidance from the Line Manager. Expected to provide technical support to team members and provide support to individuals within specialist areas. Guides others in application of IM&T and Cyber processes. Manage own development including participating in on the job training and attending training programmes as appropriate. Provide support to others development, including the development of people within specialist areas. Responsible for training members of the team, monitoring their quality of work and contributing to pay decisions Knowledge, Skills and Qualifications A strong technical background with a detailed knowledge of cyber security, computer networks and operating systems. Broad and detailed experience of technologies including but not limited to firewalls, IDS/IPS, Active Directory, endpoint protection, Windows Server, Linux, TCP/IP, Networks, Cloud, CDNs and Vulnerability Management. Analytical background, comfortable analysing and interpreting large and complex data sets and articulating the story behind any observations along with providing conclusions and recommendations. Detailed knowledge of the current threat landscape, the TTPs frequently employed in those attacks and how we can investigate and mitigate these. Knowledge and demonstrable experience of the MITRE ATT&CK framework. Good knowledge of enterprise computing technologies. Skills Understanding of enterprise networking and computing Knowledge of Python 3 programming language Demonstrable experience in using SOAR tooling and its application Application of data science against large datasets involving unstructured data and designing data models Knowledge of using SIEM platforms to identify suspected security events and creating content to enhance the platform Knowledge of custom API's to leverage the SOAR's functionality Ability to communicate to other stakeholders across the business Technical documentation creation Mentoring junior members of the team The ability to obtain UK Government security clearance to SC Relevant industry and vendor qualifications such as CISSP, CISM, CompTIA security+ Cyber security framework knowledge such as MITRE ATT&CK Organisational, departmental, and individual objectives and upholding security standards and principles. Providing assurance to the Head of Cyber Operations and Technical Operations Manager that the SOC is operating efficiently through the use of orchestration and automation. JBRP1_UKTJ

Senior C&I Engineer Abingdon Rd, Culham, UK Full-time Salary: £56,596 (inclusive of Specialist Allowance) + excellent benefits, including outstanding pension Division: Plasma Science and Fusion Operations Site Location: UKAEA Culham, Oxfordshire Confirmed Grade: Level 5 Department: Tokamak Systems Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the worlds energy? If so, read on. Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA leads the way in realising fusion energy, partnering with industry and research for ground-breaking advancements. Our goal is to bring fusion electricity to the grid, supported by tomorrow's power stations. In pursuit of our mission, UKAEA embraces core values: Innovative, Committed, Trusted, and Collaborative. As an employee of UKAEA, you will benefit from: - Outstandingdefined benefit pension scheme, details of which can be found at the end of this advert. - Corporatebonus scheme up to 7%and aRelocationallowance (if eligible). -Flexible working options, including family-friendly policies and the right to request flexible working from the start of your employment. -Employee Assistance Programmeand trained Mental Health First Aiders. -Generous annual leave allowance, starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays. - Wide range ofcareer development opportunities. - A vibrantculturecommitted to equality and being fullyinclusive. What to expect in our recruitment process: For a step-by-step overview of how we hire from application to offer, please see our Recruitment Process page on our website. Job Description The salary for this role is £56,596 (inclusive of a Specialist Allowance). Onsite working is expected for 5 days each week, however, we actively support requests for flexible working. This role can be based at any of the following sites: Culham, Oxfordshire. This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including the Disclosure & Barring Service (DBS) checks for criminal convictions and possibly a search of open source data. The Role Are you looking for an exciting opportunity to make a difference? Join our team and contribute to the future of fusion energy. As Senior C&I Engineer, you will play a pivotal role in the Machine Control and Protection Team, which is responsible for providing electrical, electronics & control, and instrumentation engineering support to machine operations and diagnostics systems. These systems include MAST Upgrade (MAST-U) machine control, real-time & hardwired protection and Personal Access Safety System (PASS). In addition, the team supports any engineering requirement for Diagnostic and Enhancement projects within MAST-U. The post holder will troubleshoot, design, and deliver high-level electrical systems to optimise and maintain MAST-U operations. The post holder will be responsible for the maintenance and upgrade of critical operational systems and lead activities within MAST-U Integrated Commissioning & Restart. - Plan/implement Schneider PLC & iFIX SCADA software/hardware changes, manage configuration control, and ensure all changes are agreed and captured. - Deliver safely and cost-effectively; act as RO/SME for protection subsystems (maintenance schedules, fault support); close out ATO/safe-working actions and coordinate with Beam Control, Diagnostics, Plasma & Z-control, and Power Supplies for safe/efficient ops. - Help define/control-system strategy and spares/stock; review/analyse performance with weekly reporting; act as Project Engineer/Manager for procedures, plant docs, and RAMS; manage suppliers and costs within budget. - Lead multi-disciplinary teams (staff, contractors, apprentices) and work towards appointment as MEiC (MAST-U Engineer in Charge) during operations/engineering periods. Qualifications Essential Requirements: - Degree in Electrical/C&I Engineering or equivalent, or qualified by experience. - Must be proficient in programming PLCs. - Must demonstrate a high level of experience in design, installation, and testing of C&I systems hardware. Desirable experience: - Experience with Visual Basic or similar programming languages. - Computer networking literacy. - Understanding of programmable control systems standard IEC 61131. - Understanding of Functional Safety standards IEC 61508 and IEC 62061. - Experience with cable management software. - Experience with cable and circuit protection sizing. Additional Information For a full list of benefits and to apply, select the apply button to be taken through to the UKAEA careers pages. UKAEA's mission is clean energy for all, and we welcome talented people from all backgrounds who want to help us achieve our mission. We are under-represented from some groups and so want to encourage applications in particular from women in STEM, people from Black British Caribbean and African backgrounds and from Pakistani and Bangladeshi British backgrounds. Our Executive team, supported by our 'Head of Equality, Diversity and Inclusion' (EDI) and Wellbeing, and our EDI Networks actively promote inclusion and take steps to increase diversity within our organisation. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success. UK Atomic Energy Authority is committed to being accessible. Please email our team if you have any questions or require help or adjustments to compete on a fair basis, for example, changes to the way we interview or share information. Please note that vacancies are generally advertised for 4 weeks, but may close earlier if we receive a large number of applications. JBRP1_UKTJ

At MBNL, our mission is clear: Managing the Mobile Infrastructure to Enable Digital Britain . As the UK's largest network-sharing joint venture, we are at the forefront of industry transformation, delivering innovative solutions that shape the future of connectivity. The Health, Safety & Environment Team are responsible for setting the standards from a Health & Safety perspective for all work undertaken on the estate including setting and creating assurance levels, managing fatal and significant injury risks as well as the management of H&S issues on the estate. We're now seeking an experienced H&S Incident Response Manager to join our team. In this pivotal role, you will manage and coordinate the effective delivery of incident and issue management across the organisation. Acting as the first-line support and escalation point for health and safety-related events, you will ensure outsourced service providers align with MBNL's standards, drive resolution of major and critical incidents, and foster seamless cross-functional communication. You will also play a key role in governance-providing insights, conducting deep dives, supporting process harmonisation, and ensuring lessons learned are captured and shared to enable continuous improvement and informed decision-making. This is a hybrid role with a minimum of 2 days per week in our Central Reading office. What you'll do: Co-ordinate incident and issue management delivered by outsourced providers, ensuring alignment with MBNL's Policies and Standards. Serve as the primary point of contact for stakeholders regarding health and safety incidents, ensuring efficient triage, timely response, and appropriate escalation. Act as the escalation point for incident coordination to drive prompt resolution in alignment with internal standards and compliance requirements. Maintain quality assurance through structured governance approach including reporting and oversight. Identify learning opportunities proposing recommendations back to the business. Act as the central conduit for incident-related communication across MBNL teams and client activities - providing guidance for relevant communication channels such as bulletins etc for internal and external advice and guidance. Support harmonisation of incident and issue management into a unified front-door process. Provide insights and trend analysis to strengthen governance, reporting, and decision-making. Support and/or oversee working groups focused on health and safety improvements, providing subject matter expertise and ensuring alignment with strategic objectives. Contribute to improvement plans, helping to identify gaps, propose solutions, and monitor progress against agreed actions. Where needed oversee MBNL's internal response to major and critical health and safety incidents as the designated Incident Controller. Support MBNL Business Continuity planning, testing and invocation activities as needed. What you'll bring: Deep Knowledge of Best Practices: Understanding of methodologies, processes, and capabilities required to deliver best-in-class technical and business incident management services. Analytical and Insight-Driven: Strong analytical mindset with experience in providing insights and trend analysis to support data-driven decision-making, governance, and strategic reporting. Outstanding Problem Solving : Experienced at applying a range of problem-solving methodologies to ensure rigorous root cause analysis and implementation of impactful corrective actions. Continuous Improvement mindset: Ability to identify learning opportunities and propose actionable recommendations that drive process and performance enhancements. Influential Relationship Builder: Skilled at building strong relationships, navigating organisational dynamics, and influencing stakeholders effectively. Executive Communication Skills: Proven experience briefing and influencing senior leadership teams with clarity and confidence. Balanced Decision-Making: Ability to weigh customer, commercial, and technical requirements to deliver optimal outcomes. Nice to Have: Experience managing remotely located, cross-functional teams. Strong safety, quality, and compliance knowledge of mobile or fixed network technologies. Experience working in or with a joint venture organisation. Business Continuity capability ability to oversee internal response to major or critical health and safety incidents as an Incident Controller MBNL - building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited. Project People is acting as an Employment Business in relation to this vacancy.

Join our high profile client at a pivotal moment with a rare , career-defining opportunity to help shape an organisation, culture and future. We're looking for a talented finance professional to support strategic accounting projects related to a recent merger and other major transactions. Reporting to the Head of Strategic Reporting & Technical Accounting, you'll play a key role in delivering high-quality financial reporting, coordinating inputs from experts across the business and external advisors. You'll build strong relationships at all levels, bring excellent stakeholder management and communication skills, and ensure all outputs are accurate, timely and robust under scrutiny. If you thrive in a fast-moving, transformational environment, we'd love to hear from you. We require someone to be available immediately for a January start for an initial contract running through to the end of March. What experience you will bring: ACA/ACCA Qualified/Chartered Accountant (England and Wales - ICAEW). In depth experience of IFRS - Specifically IFRS 9, IFRS 15 and IFRS 16. Strong audit cycle experience to include writing technical accounting papers Strong Stakeholder Management experience. Project People is acting as an Employment Business in relation to this vacancy.

The Opportunity An outstanding opportunity has arisen for a high-calibre Transformation Project Manager to join the Transformation Office of a dynamic and rapidly scaling organisation. This critical, strategic role is central to executing key change initiatives that support the company's long-term business objectives. This specific position is tasked with supporting the implementation of a new, major business system , requiring a proven leader in technology-enabled change. Key Responsibilities The Transformation Project Manager will be responsible for leading the entire project lifecycle, focusing on governance, delivery, and embedding change: Project Delivery & Governance: Lead end-to-end delivery, ensuring that scope, timelines, and budgets are consistently met. You will maintain accurate reporting using established governance standards and monitor progress using RAG status, promptly escalating risks and issues. Change Management: Drive and embed effective change management practices, engaging stakeholders to build commitment and identifying quick wins to maintain momentum. Stakeholder Engagement: Act as a critical liaison across business units and senior stakeholders , providing clear, timely updates on progress, risks, and required decisions. Resource & Risk Management: Identify risks and dependencies early, develop mitigation strategies , and manage resource allocation and third-party vendors/contracts. The Ideal Candidate We are seeking a seasoned professional with a deep understanding of complex change delivery: Experience: Proven, extensive experience managing complex transformation or change projects. Skills: Strong understanding of governance frameworks and portfolio reporting , coupled with excellent stakeholder management and communication skills. Domain Knowledge (Highly Advantageous): Previous experience delivering similar system implementation projects is a distinct advantage. Experience in finance transformation is of particular interest. Qualifications: Degree-level education or equivalent professional experience is essential. Professional certification in project or programme management (e.g., Prince2, MSP, PMP, or Agile PM) is highly desirable. Logistics & Next Steps The role is Hybrid but requires regular travel for meetings and project locations across the UK. On offer is a market leading salary, great benefits and a company boasting one of the most attractive cultures with high levels of employee engagement and super opportunities for progression and development. To express your interest in this highly confidential search, please submit your CV immediately. Further details on the organisation and the full scope of the role will be provided to shortlisted candidates upon execution of an NDA.

Job Title: Digital and IT Senior Analyst Location: Ansty Park - 4 days on site and 1 day working from home Duration: 6 Months (Contract) Rate: 300 per day via umbrella company Clearance: Candidate needs to be BPSS eligible Overview The Digital and IT Senior Analyst defines, configures, tests, trains and supports business-related information technology requirements and systems. Collaborating with Group and Division subject matter experts and 3rd party IT vendors, they lead directly, or co-lead, single technology or regional IT projects with accountability for completing on time, budget and meeting expectations. Essential Functions Leads directly, or co-leads, complex and/or global digital and IT project tasks delivering business results that meet deadlines; provide guidance to project resources within and across multiple teams as needed Performs system analysis, interprets data to identify gaps in technology or processes and makes recommendations within the IT and/or business function Assists in the development and implementation of new technologies/services including communication and reporting to key stakeholders on status and project closure Communicates decisions & formalize recommendations impacting area of responsibility to manager and business partners and key stakeholders where appropriate Point of contact assisting with most communications and project expectations with 3rd party IT and service vendors Manages own priorities and provides direction, guidance and mentoring to team members Delivers multiple solutions while managing conflicting priorities and resources Conducts knowledge transfer and/or cross training with team members Empowering and encouraging team members to provide feedback on ideas that deliver quality solutions Ability to travel as needed Available to provide after-hours and weekend technical support as needed Key Digital and IT Disciplines Application Programming Software Support Database Administration PC Support LAN/WAN Support Help Desk Engineering Systems IT Security Business Systems (MSS, JDE, SAP or similar) Qualifications Bachelor's degree in computer science, information systems, or related area (or international equivalent) 4+ years related IT experience Excellent written and verbal communication and collaboration skills Strong interpersonal skills, relates well with all levels of the organization Demonstrated leadership aptitude, learning agility, and adaptability Demonstrated ability to lead teams and manage projects effectively

Contract Technical Project Manager - Divestiture and Data Centre Duration: 12 months Contract Location: Birmingham Hybrid - 3 days per week on site Rate: (Apply online only) per day Inside IR35 We are seeking an experienced Technical Project Manager with strong divestiture and data centre experience to join a major programme in Banking. You will manage a a large portfolio of deliverables to challenging timelines, working closely with global stakeholders across a complex environment. Responsibilities include: Manage a range of complex workstreams against challenging timelines Ensure clear ownership and accountability across diverse teams Build effective relationships and influence stakeholders across the organisation Oversee technical elements related to infrastructure and system connectivity Proactively identify, assess and address risks and issues Provide structured planning, organisation and communication support to senior leadership Skills and experience: Proven track record delivering complex technical projects Strong understanding of infrastructure technologies and connectivity Divestiture and data centre migration experience Excellent stakeholder communication and engagement Experience navigating large, complex enterprise environments Banking experience Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.

Location: Wallingford, UK (Remote considered) Hours: Full-time (part-time considered) Closing Date: 9 January 2026 Shape the future of hydrology and climate resilience. Our client is offering an exciting opportunity for an ambitious, collaborative Environmental Data Scientist or Hydrologist to join our clients growing software development team in Wallingford. If you want to innovate, solve real-world water challenges, and influence national environmental tools, we'd love to hear from you. In this role you will play a key role in developing our hydrological methods, modelling tools, and national design-standard software. Working at the intersection of hydrology, data science, and software development, you'll contribute to new methodologies, develop machine learning approaches, and support the scientific foundations of our products. You'll help advance the science powering products such as: Qube - our clients online water resources modelling platform, incorporating the CERF rainfall-runoff model. FEH Flood Modelling Suite - ReFH2 and WINFAP5, the UK's trusted flood estimation tools. Your role: Develop and manage hydrological methods for Qube. Contribute to ReFH2 and WINFAP5 development. Explore and implement machine learning enhancements to hydrological models. Support scientific research and integrate findings into commercial software. Work closely with regulators and users to ensure compliance, quality, and usability. Required Skills & Experience A good degree (2:1+) in a numerate discipline (Hydrology, Environmental Science, Civil Engineering, etc.). Strong programming skills in Python and/or R. Experience developing machine learning models for environmental or complex datasets. Confidence working with spatial/temporal datasets (NetCDF, ASCII, etc.). Excellent communication skills for both technical and non-technical audiences. Demonstrable experience in hydrology or water-related environmental science. A relevant postgraduate qualification is welcome but not essential. What you can expect in year one: Build deep expertise in Qube, CERF, and the FEH flood modelling suite. Develop Python modules and apply ML methods to hydrological problems. Become familiar with UK water environment regulatory frameworks. Collaborate with leading UKCEH scientists and liaise with UK regulators. Produce high-quality technical reports. Begin your journey toward professional chartership (e.g., CIWEM). Following your first year, opportunities include: Influencing the strategic development of our software products. Leading R&D projects as a Project Manager. Helping develop client proposals. Contributing to our strategic marketing and product development plans. Benefits & Culture Our client is an employee-owned trust, who invests in their people and their wellbeing. 40+ days holiday (with buy/sell options). Profit-share and tax-free bonuses through employee ownership. Matched pension contributions (5-10%). Health plan, Cycle to Work, Environment Day. 5 days training per year, plus support towards chartership. Flexible working arrangements. Financial support for professional memberships Formal appraisal and personal development planning Flexible working hours High-quality IT infrastructure & personal computing budget Fun annual staff events (axe throwing, escape rooms, and more)

Copello Global are seeking an experienced Test Manager on an initial 12 month basis to lead and oversee the full testing lifecycle across a complex software development environment. The successful candidate will be responsible for defining and delivering robust test strategies, ensuring high-quality outcomes, and embedding effective testing practices within development pipelines. Key Responsibilities Develop, own, and deliver the end-to-end Test Strategy for multiple software initiatives. Oversee and coordinate all phases of testing, including unit, integration, system, UAT, performance, and security testing. Manage day-to-day test activities, ensuring quality standards are met across all deliverables. Work closely with internal stakeholders, engineering teams, and delivery managers to ensure testing is effectively integrated into CI/CD pipelines. Ensure all test processes and outputs align with organisational goals, project requirements, and regulatory standards. Provide leadership, direction, and mentoring to the wider testing team. Monitor defects, ensure effective triage, and drive timely resolution. Produce clear reporting on test progress, risks, and issues for senior stakeholders. Essential Skills & Experience Strong, demonstrable experience as a Test Manager within complex software development environments. Proven track record of defining and implementing test strategies and managing all testing phases. Experience working in Agile and/or Waterfall delivery models. Understanding of API technologies, integration patterns, and associated testing approaches. Working knowledge of OWASP standards and secure testing practices. Hands-on experience delivering end-to-end test solutions across distributed software ecosystems. Experience embedding testing within modern CI/CD pipelines. Excellent stakeholder management and communication skills. Experience with cloud-based environments (AWS, Azure, or similar). Exposure to automation tools and frameworks. ISTQB certification or equivalent. Role is offering hybrid working, 3 days onsite in Berkshire, 2 days remote. Role is paying 600 per day (inside IR35).

Senior Systems Administrator/ 3rd Line Support, M365, Hyper V Location: Bristol Contract Type: 12 Months 550/day Max Inside IR35 Clearance: SC Cleared About the Role We are seeking an experienced Senior Systems Administrator to join the Technical Operations team. This role is critical in supporting, developing, and maintaining our technical systems and platforms, ensuring resilience, security, and performance across servers, storage, networks, and cloud technologies. You will provide 3rd Line Support , lead technical improvements, and design solutions that meet complex business needs. This position also involves maintaining governance, change management, backup/restore processes, and security compliance in collaboration with other technical teams. Key Responsibilities Administer and support technical environments including MS Hyper-V , Windows Server 2016/2019+ , NetApp , MS Exchange/Office 365 hybrid mail , and enterprise components (Active Directory, SCCM, DHCP, Failover Cluster Manager). Design, configure, and deploy Server, Storage, and Networking solutions to meet business requirements. Provide expert administration and support for Cloud platforms (Microsoft Azure, AWS, Google Cloud). Analyse complex business requirements and deliver secure, resilient, and scalable solutions. Troubleshoot and resolve high-risk technical issues, coordinating with internal teams and external vendors. Ensure operational health of systems: security, availability, performance, and reliability. Maintain detailed documentation, dashboards, and reports on system performance, resource consumption, and license usage. Uphold governance standards for change management , audit , and security configuration . Essential Skills & Experience Proven experience in 3rd Line Support and enterprise-level system administration. Strong knowledge of Microsoft technologies (Windows Server, Hyper-V, Active Directory, SCCM). Hands-on experience with Cloud platforms (Azure, AWS, Google Cloud). Expertise in storage technologies (NetApp) and hybrid mail environments. Familiarity with ITIL processes and security best practices. Ability to analyse complex problems and deliver proactive, long-term solutions. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Job Title: Service Operations Manager Location: Sheffield Salary: £40,000 to £50,000 depending on experience Contract: Full-time, permanent Hours: Monday to Friday If you enjoy running the day to day operation of an IT service function and keeping things moving in a busy MSP environment, this could be a great fit. We are supporting a growing managed services provider in Sheffield who are looking for a Service Operations Manager to take ownership of how their service function performs. You'll be the person who keeps the service desk working effectively, ensures operational standards are met, and acts as a steady point of contact for both the team and customers. This is a hands-on operational role, not a distant management position. You'll be involved in the detail day to day, while also improving how the service runs, guiding the team, and supporting escalations. If you like the mix of overseeing people, process and customer experience, this will suit you. What you'll be doing Operational leadership: Overseeing the daily running of the service desk and wider service operation. Making sure SLAs, KPIs and quality standards are consistently met. Coordinating workload, prioritising tickets and ensuring efficient workflow. Reviewing processes and implementing improvements to enhance service delivery. Monitoring trends, identifying recurring issues and recommending fixes. Supporting colleagues across technical teams, projects and management. Team leadership: Managing service desk staff including holidays, absence, timesheets and performance. Holding regular one to ones and development conversations. Coaching engineers on technical approach, communication and customer handling. Supporting recruitment and helping new team members settle into the role. Creating a positive team culture built on support, communication and accountability. Customer experience and escalation handling: Acting as the escalation point for service issues that need management involvement. Keeping customers informed, reassured and updated during major incidents. Making sure customers receive a consistent, high quality service. Maintaining calm and clarity when dealing with time sensitive issues. What we're looking for: Experience in an MSP or IT managed services environment. Strong understanding of how a service desk operates day to day. Proven ability to lead people, manage performance and drive improvement. Comfortable owning SLAs, KPIs and service reporting. Able to analyse operational data and make informed decisions. Confident communicating with customers at all levels. Calm under pressure with a structured, organised approach. Someone who enjoys accountability and taking ownership of outcomes. You do not need to know everything technically, but you must understand how technical teams work, how to keep service flowing and how to support customers and engineers effectively. What's in it for you: Salary between £40,000 and £50,000 depending on experience. Full-time, permanent role with long-term stability. Strong investment in personal development and training. Support from senior leadership and the wider technical teams. A collaborative working environment where your input will influence how the service operates. Free parking and modern office facilities. Regular team meetings and social events. How to apply If this sounds like the right next step in your career, we would love to hear from you. Apply with your CV or get in touch for a confidential chat. We respond to all applicants. If you are shortlisted, we will contact you before sharing your details with the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer. Service Operations Manager, Service Delivery Manager, MSP Operations, IT Service Manager, Service Desk Manager, ITIL, SLA Management, Escalation Manager, Sheffield IT Jobs, MSP Careers Yorkshire

Our client is a major player in the European Freight and Logistics market providing complex logistical solutions to UK and European manufacturers, importers and exporters. Well established, financially credible UK company trading since 1983, employing just under 300 staff We are now recruiting for a Senior Business Development Executive to join our energetic and experienced Sales Team at their offices in St Albans. Mainly based at the St Albans office, your role will be office based for at least the first couple of months, then visiting clients least twice per month, 1 or 2 days out of the office at a time. Could be more if going to Europe, (would only be Holland, Belgium, Germany and possibly France) The main function of this senior sales role is the acquisition and development of new business. This will be achieved by verbal engagement, detailed proposals, illustrating the difference and value-added services the client offers and 'in person' visiting. When the client is active you will also be responsible for nurturing and maximising the potential of the account. Working as part of a team of five in the sales team, the Senior Business Development Executive will: - Maintain a level of 50 - 75 targeted new business telephone calls per week. - Build strong personal relationships with new and existing clients - Negotiate with clients and suppliers. - Submit quotes, overcome objections and devise conversion strategies to win business. - Talking clients through the customs formalities required to ship goods into and from the European Union. - Account management. - Attend a weekly sales meeting - Assist with Company marketing projects, for example LinkedIn posts, marketing literature, e-shots Experience required - Proven Business to Business (B2B) sales experience. - Freight industry experience would be an advantage but not essential. - A friendly, engaging telephone manner. - Excellent IT Skills, especially Excel. - An energetic, enthusiastic personality. - The ability to work to deadlines. - Show Innovation and problem solving skills. - Strong negotiating ability. - Possess excellent attention to detail. - The ability to work with and support their colleagues. - A positive attitude and desire to succeed. Package and Benefits - Salary up to 45,000 plus 10,000 OTE - Company car will be provided. - Contributory pension. - 22 Days Holiday

Senior Infrastructure Engineer Duration: 12-month fixed-term staff contract (not contract), with a strong potential for conversion to a permanent role. Location: This role is office based ,located in Hammersmith, London + 1 day remote work per week We are looking for a highly motivated and experienced Senior Infrastructure Engineer to join our global IT team. The successful candidate will play a key role in designing, implementing, maintaining, and supporting our entire IT infrastructure, which supports our business operations across multiple international locations. This is a practical role requiring a combination of deep technical expertise in Microsoft, VMware, and Cloud technologies, strategic thinking, and the ability to work effectively in a fast-paced, international setting. The ideal candidate will be a proactive problem-solver, a mentor to junior team members, and a driving force in the ongoing improvement of our IT services. Key Responsibilities Infrastructure Management & Support: Design, build, and maintain the company's global IT infrastructure, including on-premises HPE/Dell server and storage hardware, co-located data centres, and cloud-based systems. Manage and administer our hybrid cloud environment, with a strong focus on Microsoft Azure, Entra ID, and Azure MDM for modern device management. Ensure the security of our infrastructure and data by managing on-premises and cloud security controls and working closely with the Security Operations Centre (SoC) to action vulnerability management and system patching. Manage and maintain our Windows and Linux (CentOS, Red Hat, Ubuntu) server estate, as well as core Microsoft services (AD, GPO, DNS, NPS/Radius, CA, SMTP Relay), and our extensive VMware vSphere/vCenter virtualisation platform. Administer and optimise our System Centre Configuration Manager (SCCM) hierarchy, including Primary/Secondary sites, Distribution Points, Cloud Management Gateway (CMG), and Azure integration for global software deployment and updates. Manage and maintain our VDI environment (VMware Horizon/Citrix/OLVM), ensuring a reliable experience for our global user base. Take ownership of the company's backup and disaster recovery solutions, primarily using Veeam, and manage our tape library infrastructure. Provide 3rd line support for complex technical issues, acting as an escalation point for the service desk and junior engineers. Plan and execute infrastructure projects, including upgrades, migrations, and new implementations. Act as a technical lead and mentor for junior infrastructure engineers, fostering a culture of knowledge sharing and professional development. Requirements Extensive experience in a senior infrastructure engineering role, preferably within a global or multi-site SME. Expertise in the Microsoft Stack: Cloud Technologies: System Centre Configuration Manager (SCCM): Virtualisation & VDI: Hardware Experience: Networking & Monitoring: Security & Asset Management: Server Operating Systems & Backups:

Technical Resource Manager, Hybrid Roc Technologies is looking for a proactive Technical Resource Manager to oversee our technical resource pool, mainly consisting of networking and Microsoft engineers, architects, and consultants. This versatile role is vital to Roc s growth plans, ensuring the right skills are available at the right time to meet customer needs while maximising utilisation. As a key member of the services leadership team, you will oversee employee engagement, career development, recruitment, and vendor accreditation. Working closely with Sales, Project Management, and PMO, you will forecast resource requirements and align technical capabilities with Roc s strategic imperatives. Key Responsibilities Provide direct line management of technical resources, initially focusing on Networking and Microsoft groups. Deliver best practice employee engagement across the full lifecycle. Drive effective performance management processes. Partner with the People Team and Head of Resourcing to manage recruitment of permanent and contractor staff. Maintain strong internal and external stakeholder relationships, ensuring customer satisfaction. Forecast future resource requirements and address skills or capacity shortfalls. Optimise resource utilisation, resolving bottlenecks and conflicts. Manage vendor accreditation programmes. Support Roc s growth initiatives through skills development. Knowledge, Skills & Experience Essential Proven experience in technical resource line management. Skilled in managing technical staff across all levels. Experience in vendor engagement and management. Strong background in forecasting utilisation and resource capacity planning. Ability to work across multiple internal stakeholders. Experience of matrix management. 5+ years experience in technical management or people leadership. Track record of driving growth through skills development and profitability through utilisation optimisation. Desirable Experience delivering within Roc s strategic sectors (Higher Education, Defence, Nuclear, Local Government). Knowledge of Roc s key vendor technology stacks (HPE Networking, Microsoft). Previous management of 3rd party suppliers. Pre-sales commercial management skills. SC Clearance. Key Attributes Highly organised, with the ability to manage multiple tools and data sources. Strong leadership skills, capable of both direct line and matrix management. Passion for people development across technical and soft skills. Analytical problem-solver with resource planning expertise. Confident communicator and collaborator, able to present to senior stakeholders. Skilled at prioritising conflicting tasks and deadlines.

Programme Manager - SAP SuccessFactors 12+ Month Contract - Outside IR35 - Remote - Must be UK based Role Overview The Programme Manager will lead the end-to-end delivery of a multi-module SAP SuccessFactors implementation, ensuring successful deployment of Recruiting, Onboarding, Employee Central, and Payroll (ECP). The role provides strategic oversight, planning, governance, and leadership of project teams and delivery partners. Key Responsibilities Own full programme delivery of SAP SuccessFactors from initiation to go-live and stabilisation Develop and manage programme plans, RAID logs, status reporting, budgets, and governance processes Lead internal HR, IT, Payroll teams and external delivery partners Ensure alignment across workstreams (Recruiting, Onboarding, EC, Payroll, Integrations, Data, Change) Manage vendor relationships with SAP and implementation partners Oversee data migration strategy, testing cycles, cutover planning, and change management Coordinate UAT, training, and business readiness across multiple sites Ensure programme risks are managed and escalated proactively Track delivery milestones and ensure quality and timelines are met Provide leadership communication to executives and steering committees Required Skills & Experience Senior level Programme Management experience Proven track record delivering SAP SuccessFactors implementations (multi-module essential) Strong understanding of HR systems, payroll, and organisational change Experience working in complex environments (logistics/supply chain beneficial) Excellent stakeholder management at all levels, including C-suite Strong governance, planning, and delivery discipline Comfortable managing remote, multi-vendor teams Logistics sector experience preferred Contract Details Status: Outside IR35 Location: Fully Remote but must be UK based Duration: 12+ months

Delivery Manager - NHS Projects Salary: Up-to 80,000 Location: Primarily remote with occasional travel to client sites Start Date: ASAP Employment Type: Permanent Interview Process: 2x Stages NHS Experience essential, ideally within a consultancy environment About the Role We are looking for an experienced Delivery Manager to lead the end to end delivery of digital and transformation initiatives across NHS settings. The ideal candidate will bring a strong understanding of NHS environments, proven delivery capability, and ideally consultancy experience where they've worked across multiple clients or programmes. You'll ensure projects run smoothly, teams stay aligned, risks are managed early, and delivery outcomes meet clinical, operational and technical expectations. This is a hands on delivery role requiring someone who is structured, collaborative, and excellent at stakeholder management. Key Responsibilities Project and Programme Delivery Lead the planning, execution and delivery of digital, IT or transformation projects within NHS organisations. Maintain delivery roadmaps, timelines and RAID logs. Remove blockers and ensure momentum across multidisciplinary teams. Ensure delivery outputs align with strategic objectives and end user needs. Stakeholder and Client Engagement Build strong relationships with senior NHS stakeholders including clinical, operational and digital leads. Facilitate workshops, stand ups and progress meetings. Set clear expectations and provide transparent reporting on delivery progress. Governance and Risk Management Implement and manage governance frameworks suited to NHS environments. Monitor delivery health and address risks, issues and dependencies proactively. Ensure compliance with NHS standards, IG requirements and quality expectations. Team Leadership Support and motivate cross functional teams including Product, Technical, Clinical and Business Change. Champion agile ways of working and continuous improvement. Foster a collaborative and delivery focused team culture. Essential Experience Proven experience as a Delivery Manager, Project Manager or Programme Coordinator delivering digital or transformation initiatives. Strong knowledge of NHS workflows, structures and programme governance. Experience working with multidisciplinary delivery teams. Excellent communication skills with the ability to simplify complexity. Desirable Experience Consultancy background working across multiple clients or programmes. Experience with Agile delivery methodologies. Exposure to EPR, interoperability, health informatics, clinical systems or similar digital health programmes. Key Skills Strong delivery discipline and organisational skills. Effective stakeholder and relationship management. Ability to manage risk and resolve blockers. Clear communicator with strong reporting skills. Adaptable and comfortable working in fast paced environments. Apply now or email for more info