Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
20/12/2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
MBS have an exciting opportunity for an experienced IT Director to join our Colnbrook based team delivering IT services and infrastructure across our UK and European locations.
With a strong focus on customer service, you will be leading the decision-making process for scope and delivery of services to both internal and external customers. You will be responsible for providing network connectivity and software services and ensuring delivery of a scalable, secure, and resilient service.
In this role, you will be responsible for understanding the needs and developing the architecture of the company's information technology operations and infrastructure, including the creation and implementation of IT strategy, processes, services, and solutions to our users and customers across the different business units.
Part of this role will be the development of a business service to resell network services and you should have some experience of working with customers and developing a revenue generating service.
As IT Director, you will work closely with the senior management team to identify and prioritise technology initiatives that align with the company's goals in a fast pace and growing business.
You will also be responsible for developing and managing the IT budget and ensuring that all IT projects are completed on time and within budget limits.
The successful candidate will be agile, strategic as well as a good leader and communicator across all levels of the business. They will have a genuine drive to deliver high quality service, improve systems, resilience, and security across the business.
10/03/2023
Full time
MBS have an exciting opportunity for an experienced IT Director to join our Colnbrook based team delivering IT services and infrastructure across our UK and European locations.
With a strong focus on customer service, you will be leading the decision-making process for scope and delivery of services to both internal and external customers. You will be responsible for providing network connectivity and software services and ensuring delivery of a scalable, secure, and resilient service.
In this role, you will be responsible for understanding the needs and developing the architecture of the company's information technology operations and infrastructure, including the creation and implementation of IT strategy, processes, services, and solutions to our users and customers across the different business units.
Part of this role will be the development of a business service to resell network services and you should have some experience of working with customers and developing a revenue generating service.
As IT Director, you will work closely with the senior management team to identify and prioritise technology initiatives that align with the company's goals in a fast pace and growing business.
You will also be responsible for developing and managing the IT budget and ensuring that all IT projects are completed on time and within budget limits.
The successful candidate will be agile, strategic as well as a good leader and communicator across all levels of the business. They will have a genuine drive to deliver high quality service, improve systems, resilience, and security across the business.
East And North Herts Nhs Trust
Lister Hospital, Coreys Mill Lane, Stevenage, UK
It is an exciting time to join us here at East and North Hertfordshire NHS Trust. Digital technology is helping to change the way that we care for patients and the Digital Team is at the forefront of those changes, delivering our digital roadmap to support our clinical strategy.
This is an exciting and challenging role that will play a key part in making a real digital difference to our Clinical and operational colleagues as well as our patients and wider Hertfordshire community.
In this high profile role, you will have accountability for the successful development and delivery of the Trust 's digital programme, with overall responsibility for managing the digital portfolio and the successful delivery of all supporting workstreams. You'll work closely with senior stakeholders across the organisation to support this delivery and adoption of digital transformation.
In addition to digital programme delivery, you will also have responsibility for managing the financial resources and contracts relating to your portfolio, as well as leading and inspiring your team and others around you.
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals: • The Lister Hospital, Stevenage • New Queen Elizabeth II (New QEII), Welwyn Garden City • Hertford County, Hertford • Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
30/12/2022
Full time
It is an exciting time to join us here at East and North Hertfordshire NHS Trust. Digital technology is helping to change the way that we care for patients and the Digital Team is at the forefront of those changes, delivering our digital roadmap to support our clinical strategy.
This is an exciting and challenging role that will play a key part in making a real digital difference to our Clinical and operational colleagues as well as our patients and wider Hertfordshire community.
In this high profile role, you will have accountability for the successful development and delivery of the Trust 's digital programme, with overall responsibility for managing the digital portfolio and the successful delivery of all supporting workstreams. You'll work closely with senior stakeholders across the organisation to support this delivery and adoption of digital transformation.
In addition to digital programme delivery, you will also have responsibility for managing the financial resources and contracts relating to your portfolio, as well as leading and inspiring your team and others around you.
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals: • The Lister Hospital, Stevenage • New Queen Elizabeth II (New QEII), Welwyn Garden City • Hertford County, Hertford • Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Senior Application Development Specialist – Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £47,408 - £52,359 (Grade 8)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203403
Job Description
Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.
Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.
The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy
You will be able to demonstrate knowledge and experience of the following:
Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team.
Ability to deliver and manage agile Web development projects.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
08/12/2022
Full time
Senior Application Development Specialist – Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £47,408 - £52,359 (Grade 8)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203403
Job Description
Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.
Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.
The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy
You will be able to demonstrate knowledge and experience of the following:
Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team.
Ability to deliver and manage agile Web development projects.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Job title: Enterprise Account Manager (Energy & Utilities) Location: Aberdeen Travel: The successful candidate will need to be available to attend Aberdeen/North of England around 25%-50% a month and the London office for team meetings and customer visits as necessary. Position Summary: Our client is a UK based consultancy with digital transformation, enterprise asset management, asset delivery, and asset service performance optimisation capabilities. They have identified a requirement for an Enterprise Account Manager work with an Aberdeen-centric client base managing existing Key Accounts and to driving new business within the Energy & Utilities space, focused mainly into Oil & Gas and Energy T&D sub-sectors. With a game-changing capability on the market, they are looking for an individual to implement their sector-selling strategy and sales delivery. Reporting to the Head of Energy & Utilities, this is an individual contributor role where the Key Account Manager will be responsible for growing existing and new business revenue within the Energy & Utilites space. Ideally, the successful candidate will have experience of selling EAM software in the Energy and Utilities sector. Experience of selling EAM advisory services is also preferred. Your Day-to-Day: The role requires a dynamic, technically oriented and digitally competent Key Account Manager whose background includes Business Development in consultative sales. You will be responsible for driving the business relationship at the most senior levels to meet/exceed business and financial objectives, deliver value for, and build a robust partner-type relationship with enterprise customers. Given the services our client provides, our client is ideally seeking someone with a background in Enterprise Asset Management within the Energy and Utilities sector to: • Develop existing and new customer relationships in the UK; • Generate and sustain a combined target of £5M of software (or equivalent in SaaS) and support, implementation and advisory revenue annually; • Utilise support and resources to identify and win new business; • Identify and market to existing and new prospects, qualifying their requirements and closing new business; • Liaise with key vendors to optimise the use of their resources and support; • Develop essential and influential relationships within our user accounts by translating user challenges and opportunities into unique business value; • Coordinate input from across the group to drive collaboration with colleagues and ensure that proposals bring together the best of what the group has to offer to meet client needs; • Author pragmatic proposals that link the company s solutions and services to the user business and effectively negotiate user agreements; • Build concrete account plans and ensure execution of the plan by all parties, including aligning and influencing all relevant parties within the account; • Strong presentation skills, able to construct and deliver internal/external presentations effectively and professionally; • Provide clear and concise communication of activities and accurately forecast business; • Solely focus on opportunities in the Energy & Utilities Sector. What You Bring to the Team: • 5+ years proven track record in either key account management, sales (ideally software sales) or business development working with enterprise customers • Industry knowledge of Energy & Utilities sector is essential; with a good understanding of the O&G and Power T&D markets. • Knowledge of Asset Management is essential & Sustainability Management, or other engineering business processes a benefit • Knowledge of Asset Management Systems, ideally IBM Maximo • Proven ability to drive new business through C-level engagement; • A good track record of quarterly and annual over-quota performances; • Consistently demonstrate high levels of personal drive and total engagement; an exceptional proven track record of individual learning and development enables you to excel in your role; • New business and growth attitude, always looking for new opportunities within your accounts to drive value for our users; • Clear communication and storytelling demonstrating how our client can deliver greater value to customers than competitors, becoming a role model for others in the team for how this is articulated to potential customers; • Familiar with web-based application software; • A solid appetite for learning. • Bachelor s degree or related professional qualification or relevant training and/or experience What our client offers: • A great team and culture. • An exciting career as an integral part of a leading full-lifecycle digital integrator • Competitive salary and benefits. • The opportunity to work within a global and diversely international team. • A supportive and collaborative environment. • Colleague Recognition Awards.
17/03/2025
Full time
Job title: Enterprise Account Manager (Energy & Utilities) Location: Aberdeen Travel: The successful candidate will need to be available to attend Aberdeen/North of England around 25%-50% a month and the London office for team meetings and customer visits as necessary. Position Summary: Our client is a UK based consultancy with digital transformation, enterprise asset management, asset delivery, and asset service performance optimisation capabilities. They have identified a requirement for an Enterprise Account Manager work with an Aberdeen-centric client base managing existing Key Accounts and to driving new business within the Energy & Utilities space, focused mainly into Oil & Gas and Energy T&D sub-sectors. With a game-changing capability on the market, they are looking for an individual to implement their sector-selling strategy and sales delivery. Reporting to the Head of Energy & Utilities, this is an individual contributor role where the Key Account Manager will be responsible for growing existing and new business revenue within the Energy & Utilites space. Ideally, the successful candidate will have experience of selling EAM software in the Energy and Utilities sector. Experience of selling EAM advisory services is also preferred. Your Day-to-Day: The role requires a dynamic, technically oriented and digitally competent Key Account Manager whose background includes Business Development in consultative sales. You will be responsible for driving the business relationship at the most senior levels to meet/exceed business and financial objectives, deliver value for, and build a robust partner-type relationship with enterprise customers. Given the services our client provides, our client is ideally seeking someone with a background in Enterprise Asset Management within the Energy and Utilities sector to: • Develop existing and new customer relationships in the UK; • Generate and sustain a combined target of £5M of software (or equivalent in SaaS) and support, implementation and advisory revenue annually; • Utilise support and resources to identify and win new business; • Identify and market to existing and new prospects, qualifying their requirements and closing new business; • Liaise with key vendors to optimise the use of their resources and support; • Develop essential and influential relationships within our user accounts by translating user challenges and opportunities into unique business value; • Coordinate input from across the group to drive collaboration with colleagues and ensure that proposals bring together the best of what the group has to offer to meet client needs; • Author pragmatic proposals that link the company s solutions and services to the user business and effectively negotiate user agreements; • Build concrete account plans and ensure execution of the plan by all parties, including aligning and influencing all relevant parties within the account; • Strong presentation skills, able to construct and deliver internal/external presentations effectively and professionally; • Provide clear and concise communication of activities and accurately forecast business; • Solely focus on opportunities in the Energy & Utilities Sector. What You Bring to the Team: • 5+ years proven track record in either key account management, sales (ideally software sales) or business development working with enterprise customers • Industry knowledge of Energy & Utilities sector is essential; with a good understanding of the O&G and Power T&D markets. • Knowledge of Asset Management is essential & Sustainability Management, or other engineering business processes a benefit • Knowledge of Asset Management Systems, ideally IBM Maximo • Proven ability to drive new business through C-level engagement; • A good track record of quarterly and annual over-quota performances; • Consistently demonstrate high levels of personal drive and total engagement; an exceptional proven track record of individual learning and development enables you to excel in your role; • New business and growth attitude, always looking for new opportunities within your accounts to drive value for our users; • Clear communication and storytelling demonstrating how our client can deliver greater value to customers than competitors, becoming a role model for others in the team for how this is articulated to potential customers; • Familiar with web-based application software; • A solid appetite for learning. • Bachelor s degree or related professional qualification or relevant training and/or experience What our client offers: • A great team and culture. • An exciting career as an integral part of a leading full-lifecycle digital integrator • Competitive salary and benefits. • The opportunity to work within a global and diversely international team. • A supportive and collaborative environment. • Colleague Recognition Awards.
Job Title: Senior Marketing Manager B2B Location: Sheffield Employment Type: Contract role (Hybrid 2- 3 days a week in the office) About the Role: Join a leading financial institution as a Senior Marketing Manager B2B to lead strategic, insight-driven B2B marketing campaigns and partnership initiatives. This role is pivotal in enhancing SME engagement with the organization through partner channels, improving financial awareness, and supporting small businesses on their finance journeys. You will collaborate with key financial and intermediary partners, driving impactful marketing strategies aligned with the organization's objectives. As part of the team, you will work closely with stakeholders to improve financial education and create content campaigns that drive results. Responsibilities: Lead and manage key partnership marketing programmes, collaborating with senior marketing representatives from external partners to address barriers and improve financial education for SMEs. Develop and execute insight-driven strategies to improve financial education and campaigns aimed at SMEs. Strengthen relationships with partners through effective collaboration, negotiation, and campaign distribution. Manage the Partner Programme Marketing Impact Dashboard, tracking effectiveness and KPIs. Work with internal teams to ensure aligned marketing strategies that support the organization's overall objectives. Lead ad-hoc projects and manage agency relationships to ensure cost-effectiveness and high-quality delivery. Skills & Experience: Senior-level experience in marketing communications, strategic planning, and brand management. Strong B2B/B2B2C marketing experience with a focus on ROI. Proven experience in managing budgets, agencies, and complex partnerships. Excellent negotiation, relationship-building, and stakeholder management skills. Knowledge of Financial Promotions and GDPR regulations. Experience in the Public Sector or Financial Services is desirable. Qualifications: Degree-level education or equivalent professional marketing qualifications (e.g., CIM). Experience in financial services or working with SME-focused initiatives is a plus. This is an urgent vacancy. If you are interested then please apply directly to the ad or send your CV to (url removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
17/03/2025
Contractor
Job Title: Senior Marketing Manager B2B Location: Sheffield Employment Type: Contract role (Hybrid 2- 3 days a week in the office) About the Role: Join a leading financial institution as a Senior Marketing Manager B2B to lead strategic, insight-driven B2B marketing campaigns and partnership initiatives. This role is pivotal in enhancing SME engagement with the organization through partner channels, improving financial awareness, and supporting small businesses on their finance journeys. You will collaborate with key financial and intermediary partners, driving impactful marketing strategies aligned with the organization's objectives. As part of the team, you will work closely with stakeholders to improve financial education and create content campaigns that drive results. Responsibilities: Lead and manage key partnership marketing programmes, collaborating with senior marketing representatives from external partners to address barriers and improve financial education for SMEs. Develop and execute insight-driven strategies to improve financial education and campaigns aimed at SMEs. Strengthen relationships with partners through effective collaboration, negotiation, and campaign distribution. Manage the Partner Programme Marketing Impact Dashboard, tracking effectiveness and KPIs. Work with internal teams to ensure aligned marketing strategies that support the organization's overall objectives. Lead ad-hoc projects and manage agency relationships to ensure cost-effectiveness and high-quality delivery. Skills & Experience: Senior-level experience in marketing communications, strategic planning, and brand management. Strong B2B/B2B2C marketing experience with a focus on ROI. Proven experience in managing budgets, agencies, and complex partnerships. Excellent negotiation, relationship-building, and stakeholder management skills. Knowledge of Financial Promotions and GDPR regulations. Experience in the Public Sector or Financial Services is desirable. Qualifications: Degree-level education or equivalent professional marketing qualifications (e.g., CIM). Experience in financial services or working with SME-focused initiatives is a plus. This is an urgent vacancy. If you are interested then please apply directly to the ad or send your CV to (url removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Head of Data and Technology Hybrid (3 days in Loughborough, 2 Working from home) You are a passionate advocate for exploiting data and technology to maximise organisational efficiency and effectiveness. At the Youth Sport Trust we are passionate about building a brighter future for young people by harnessing the power of sport to enhance wellbeing, build leadership and raise achievement. Join us and together we can create impact for good. Role Responsibilities: As Head of Data and Technology your remit will be to ensure the efficient and effective development and management of all data systems, information and IT across all the Charity s activities. Accountable for the effective planning and delivery of day-to-day operational services, you will collaborate with key stakeholders across the organisation to develop and implement our Data & Technology strategy to support our ambitions to be a more digital and data-driven charity. In addition to overseeing reliable and robust IT systems, you will build and deliver systems to provide high-quality analysis and business intelligence. You will manage relationships with supplier partners too. You will also identify and execute continuous improvement initiatives to make sure we continue to benefit from being a data and technology focused organisation. Critically, you will build a high performing team by inspiring and developing colleagues and encouraging a positive team culture. Requirements for the Head of Data and Technology: For this senior leadership role, you must have experience of leading Data & Technology teams to deliver excellent operational services, products, and projects. You will have a track record of delivering data and technology projects covering business critical requirements such as database management, CRM development and IT support, networks and infrastructure. Used to evaluating and continuously improving operational performance, you will be experienced in ensuring the technology environment is protected and resilient. You will be comfortable managing external suppliers too. You will alsohave an awareness of data architecture and data warehouse technologies. Your technical abilities will be complemented by strong interpersonal, communication and planning skills. You will be an effective project manager too. A leader by example, you will also be used to building high performing teams and comfortable working in a collaborative and matrix environment. As a member of the team, we guarantee you will feel very much part of our mission and will experience fun, challenge and fulfilment in your role. Our values underpin everything we do, and we pride ourselves on a work culture which fosters innovation, creativity and personal passion. Benefits include generous annual leave entitlement, health cash plan, employee assistance programme and volunteering days. In 2023 we were ranked one of the best charities and mid-sized companies to work for in the UK. If you are excited by the prospect of supporting millions of young people across the country to take part in more competitive school sport, we would like to hear from you. To apply please click the apply now button and complete an online application form. Additional Information: The Youth Sport Trust believes that diversity drives excellence and that representation is important. The Youth Sport Trust therefore positively welcomes and seeks to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment. We encourage applications from all candidates regardless of age, race, gender, gender identity, religion, sexual orientation, disability, or nationality. Closing date : 31 March :59pm Interviews planned for 10 April 2025 in Loughborough. Registered charity number: (phone number removed)
17/03/2025
Full time
Head of Data and Technology Hybrid (3 days in Loughborough, 2 Working from home) You are a passionate advocate for exploiting data and technology to maximise organisational efficiency and effectiveness. At the Youth Sport Trust we are passionate about building a brighter future for young people by harnessing the power of sport to enhance wellbeing, build leadership and raise achievement. Join us and together we can create impact for good. Role Responsibilities: As Head of Data and Technology your remit will be to ensure the efficient and effective development and management of all data systems, information and IT across all the Charity s activities. Accountable for the effective planning and delivery of day-to-day operational services, you will collaborate with key stakeholders across the organisation to develop and implement our Data & Technology strategy to support our ambitions to be a more digital and data-driven charity. In addition to overseeing reliable and robust IT systems, you will build and deliver systems to provide high-quality analysis and business intelligence. You will manage relationships with supplier partners too. You will also identify and execute continuous improvement initiatives to make sure we continue to benefit from being a data and technology focused organisation. Critically, you will build a high performing team by inspiring and developing colleagues and encouraging a positive team culture. Requirements for the Head of Data and Technology: For this senior leadership role, you must have experience of leading Data & Technology teams to deliver excellent operational services, products, and projects. You will have a track record of delivering data and technology projects covering business critical requirements such as database management, CRM development and IT support, networks and infrastructure. Used to evaluating and continuously improving operational performance, you will be experienced in ensuring the technology environment is protected and resilient. You will be comfortable managing external suppliers too. You will alsohave an awareness of data architecture and data warehouse technologies. Your technical abilities will be complemented by strong interpersonal, communication and planning skills. You will be an effective project manager too. A leader by example, you will also be used to building high performing teams and comfortable working in a collaborative and matrix environment. As a member of the team, we guarantee you will feel very much part of our mission and will experience fun, challenge and fulfilment in your role. Our values underpin everything we do, and we pride ourselves on a work culture which fosters innovation, creativity and personal passion. Benefits include generous annual leave entitlement, health cash plan, employee assistance programme and volunteering days. In 2023 we were ranked one of the best charities and mid-sized companies to work for in the UK. If you are excited by the prospect of supporting millions of young people across the country to take part in more competitive school sport, we would like to hear from you. To apply please click the apply now button and complete an online application form. Additional Information: The Youth Sport Trust believes that diversity drives excellence and that representation is important. The Youth Sport Trust therefore positively welcomes and seeks to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment. We encourage applications from all candidates regardless of age, race, gender, gender identity, religion, sexual orientation, disability, or nationality. Closing date : 31 March :59pm Interviews planned for 10 April 2025 in Loughborough. Registered charity number: (phone number removed)
Digital Transformation Manager Location: Watford, Hertfordshire Job Type: Full-time - 4 days a week onsite, 1 day working from home. Salary: Competitive An exciting new opportunity has become available for a skilled Digital Transformation Manager to lead technology initiatives and process improvements within a growing combined services organisation. This role involves managing a portfolio of technology projects aimed at enhancing customer and employee experiences whilst delivering exceptional event day experiences for our partners. You will work closely with the IT Manager & Chief Financial Officer as well as other key stakeholders to oversee and deliver major digitisation projects and business process improvement initiatives efficiently and effectively. Day-to-day of the role: Lead cross-functional teams to deliver projects on time, within scope, and budget. Collaborate with stakeholders to align project goals with business objectives and strategic goals. Develop detailed project plans, timelines, and budgets to ensure successful project execution. Define project scopes, objectives, delivery priorities, and strategies with the IT Manager & Chief Financial Officer to embed a culture of simplifying, standardising, and automating business processes. Conduct full business system configuration and mapping processes to professionalise services to meet customer requirements and expectations, including sharing industry best practices. Implement project tools and procedures, standards, and documentation to control cost, quality, change management, and programme, integrating feedback and lessons learned into the project lifecycle. Engage and communicate project milestones with the senior leadership team frequently Required Skills & Qualifications: Proven ability to lead and manage complex projects in dynamic environments. Strong ability to motivate and coordinate diverse teams to meet goals. Adaptable, ensuring smooth transitions and consistent service through change. Effective at building relationships and influencing at high levels, internally and externally. Proficient with digital tools and operational technology, including cloud computing, AI, machine learning, enterprise systems (ERP, CRM), and data management tools. Strong interpersonal, written, and presentation skills; comfortable engaging all levels. Flexible and collaborative, fostering teamwork and support. Experienced in planning and delivering complex projects. Benefits: Competitive salary package. Opportunities for professional growth and development. Dynamic and supportive work environment. Access to cutting-edge technology and tools. To apply for the Digital Transformation Manager position, please submit your updated CV to be considered immediately.
17/03/2025
Full time
Digital Transformation Manager Location: Watford, Hertfordshire Job Type: Full-time - 4 days a week onsite, 1 day working from home. Salary: Competitive An exciting new opportunity has become available for a skilled Digital Transformation Manager to lead technology initiatives and process improvements within a growing combined services organisation. This role involves managing a portfolio of technology projects aimed at enhancing customer and employee experiences whilst delivering exceptional event day experiences for our partners. You will work closely with the IT Manager & Chief Financial Officer as well as other key stakeholders to oversee and deliver major digitisation projects and business process improvement initiatives efficiently and effectively. Day-to-day of the role: Lead cross-functional teams to deliver projects on time, within scope, and budget. Collaborate with stakeholders to align project goals with business objectives and strategic goals. Develop detailed project plans, timelines, and budgets to ensure successful project execution. Define project scopes, objectives, delivery priorities, and strategies with the IT Manager & Chief Financial Officer to embed a culture of simplifying, standardising, and automating business processes. Conduct full business system configuration and mapping processes to professionalise services to meet customer requirements and expectations, including sharing industry best practices. Implement project tools and procedures, standards, and documentation to control cost, quality, change management, and programme, integrating feedback and lessons learned into the project lifecycle. Engage and communicate project milestones with the senior leadership team frequently Required Skills & Qualifications: Proven ability to lead and manage complex projects in dynamic environments. Strong ability to motivate and coordinate diverse teams to meet goals. Adaptable, ensuring smooth transitions and consistent service through change. Effective at building relationships and influencing at high levels, internally and externally. Proficient with digital tools and operational technology, including cloud computing, AI, machine learning, enterprise systems (ERP, CRM), and data management tools. Strong interpersonal, written, and presentation skills; comfortable engaging all levels. Flexible and collaborative, fostering teamwork and support. Experienced in planning and delivering complex projects. Benefits: Competitive salary package. Opportunities for professional growth and development. Dynamic and supportive work environment. Access to cutting-edge technology and tools. To apply for the Digital Transformation Manager position, please submit your updated CV to be considered immediately.
Senior IT Operations Manager Permanent Leeds Hybrid Establish and maintain ownership of technology (Infrastructure & Applications) for all IT operational services under the remit of the function. Communicate with clients, stakeholders, and internal teams to provide updates on IT operational performance, issues, and improvements - briefing Leadership team and senior stakeholders as required Manage the IT operational teams to adhering to frameworks and best practices such as ITIL, DevOps, CIS and organizational standards. Establish, Mature, simplify, automate and enhance where possible all Operational Service processes including incidents, builds & security processes. Prepare and present reports on service metrics, performance trends, and improvement initiatives. Champions operational involvement in the organization's innovation efforts and encourages experimentation with new solutions to avail business opportunities. Provides strategic direction and oversight for the full life cycle of IT systems (ALM), working in close partnership with peers, and identifies where common approaches, solutions, and shared platforms provided by operations could drive efficiency. Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement which also measures impact and shares results. Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by the teams. Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required. Working closely with the Senior IT Platform Manager, ensure services, tools, skills and people work in a matrixed way to ensure technology such as storage/compute provisioning and network services, applications, middleware and cloud services can be consumed by the platform team and IT delivery squads Act as a trusted advisor to leaders, providing strategic guidance on IT service delivery matters as required Setup and manage relationships with third-party service providers which could include outsourced services to ensure they are delivered in line with contracts and expectations. Negotiate contracts and service agreements to optimize value and ensure alignment with business needs. Drive the continuous improvement of IT services through the identification and implementation of best practices. Leverage data and feedback to identify opportunities for innovation and process enhancements Foster a positive work environment that encourages collaboration, innovation, and high performance Undertaking other duties and tasks that from time to time may be allocated to the role holder that are appropriate to the level or role.
17/03/2025
Full time
Senior IT Operations Manager Permanent Leeds Hybrid Establish and maintain ownership of technology (Infrastructure & Applications) for all IT operational services under the remit of the function. Communicate with clients, stakeholders, and internal teams to provide updates on IT operational performance, issues, and improvements - briefing Leadership team and senior stakeholders as required Manage the IT operational teams to adhering to frameworks and best practices such as ITIL, DevOps, CIS and organizational standards. Establish, Mature, simplify, automate and enhance where possible all Operational Service processes including incidents, builds & security processes. Prepare and present reports on service metrics, performance trends, and improvement initiatives. Champions operational involvement in the organization's innovation efforts and encourages experimentation with new solutions to avail business opportunities. Provides strategic direction and oversight for the full life cycle of IT systems (ALM), working in close partnership with peers, and identifies where common approaches, solutions, and shared platforms provided by operations could drive efficiency. Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement which also measures impact and shares results. Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by the teams. Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required. Working closely with the Senior IT Platform Manager, ensure services, tools, skills and people work in a matrixed way to ensure technology such as storage/compute provisioning and network services, applications, middleware and cloud services can be consumed by the platform team and IT delivery squads Act as a trusted advisor to leaders, providing strategic guidance on IT service delivery matters as required Setup and manage relationships with third-party service providers which could include outsourced services to ensure they are delivered in line with contracts and expectations. Negotiate contracts and service agreements to optimize value and ensure alignment with business needs. Drive the continuous improvement of IT services through the identification and implementation of best practices. Leverage data and feedback to identify opportunities for innovation and process enhancements Foster a positive work environment that encourages collaboration, innovation, and high performance Undertaking other duties and tasks that from time to time may be allocated to the role holder that are appropriate to the level or role.
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 60-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
17/03/2025
Full time
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 60-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
This is a fantastic opportunity for a Senior SAP Datasphere & BW Consultant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. Candidates must be able to work in the UK without restrictions Role Info: Senior SAP Datasphere & BW Consultant UK Remote / Occasional Visits to Office and Client Sites as Required Competitive Market Salary Permanent - Full Time Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: Join our dynamic team as a SAP Datasphere Consultant, where you'll play a pivotal role in shaping our SAP analytics strategy. Collaborating with top-tier solution architects and consulting teams, you will be driving value for new and existing clients with your expert knowledge of SAP analytics tools and technologies. Your Day-to-Day Responsibilities will include: + Business Requirement Analysis: Translating business needs into technical solutions using SAP Datasphere and/or BW/4HANA + Solution Design & Delivery: Assisting and supporting the design of integrated analytics solutions and fully owning their delivery, optimising data models, flows, and reporting + Technical Expertise: Leveraging your deep technical knowledge to solve complex business challenges and optimising SAP Datasphere performance + Client Management: Building strong client relationships, acting as a trusted advisor and confidently handling complex situations + Knowledge Sharing: Staying updated with SAP technologies, sharing insights to enhance team capabilities + Business Development: Identifying opportunities for repeat business and supporting sales and business development with various pre-sales activities + Team Collaboration: Working seamlessly within multi-resource projects and internal teams, supporting the company's strategic growth About you: Essential: + 1+ years experience in SAP Datasphere + 5+ years experience in SAP BW or BW/4HANA architecture + Proficient in data modelling, integration, and performance optimisation + Excellent knowledge of one or more of the SAP S/4HANA or ECC functional modules, including business processes, data models and structures + Effective communication and relationship-building skills + Ability to influence and inspire as a trusted advisor + Passion for data modelling and visualisation + Eager to learn and adapt to new technologies Desirable: + Experience with one or more technologies: SAP Analytics Cloud, SAP S/4 Embedded Analytics, and Native SAP HANA + Strong skills in SQL, ABAP, and automation within SAP environments + SAP Certified in BW/4HANA or Datasphere Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
17/03/2025
Full time
This is a fantastic opportunity for a Senior SAP Datasphere & BW Consultant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. Candidates must be able to work in the UK without restrictions Role Info: Senior SAP Datasphere & BW Consultant UK Remote / Occasional Visits to Office and Client Sites as Required Competitive Market Salary Permanent - Full Time Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: Join our dynamic team as a SAP Datasphere Consultant, where you'll play a pivotal role in shaping our SAP analytics strategy. Collaborating with top-tier solution architects and consulting teams, you will be driving value for new and existing clients with your expert knowledge of SAP analytics tools and technologies. Your Day-to-Day Responsibilities will include: + Business Requirement Analysis: Translating business needs into technical solutions using SAP Datasphere and/or BW/4HANA + Solution Design & Delivery: Assisting and supporting the design of integrated analytics solutions and fully owning their delivery, optimising data models, flows, and reporting + Technical Expertise: Leveraging your deep technical knowledge to solve complex business challenges and optimising SAP Datasphere performance + Client Management: Building strong client relationships, acting as a trusted advisor and confidently handling complex situations + Knowledge Sharing: Staying updated with SAP technologies, sharing insights to enhance team capabilities + Business Development: Identifying opportunities for repeat business and supporting sales and business development with various pre-sales activities + Team Collaboration: Working seamlessly within multi-resource projects and internal teams, supporting the company's strategic growth About you: Essential: + 1+ years experience in SAP Datasphere + 5+ years experience in SAP BW or BW/4HANA architecture + Proficient in data modelling, integration, and performance optimisation + Excellent knowledge of one or more of the SAP S/4HANA or ECC functional modules, including business processes, data models and structures + Effective communication and relationship-building skills + Ability to influence and inspire as a trusted advisor + Passion for data modelling and visualisation + Eager to learn and adapt to new technologies Desirable: + Experience with one or more technologies: SAP Analytics Cloud, SAP S/4 Embedded Analytics, and Native SAP HANA + Strong skills in SQL, ABAP, and automation within SAP environments + SAP Certified in BW/4HANA or Datasphere Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Job Description: We are seeking an experienced Lead Data Platform Engineer to join our team and take on a crucial role in managing a group of talented engineers. As the Lead Data Platform Engineer, you will be responsible for overseeing data platform engineering and core toolsets, with a focus on Azure infrastructure as code. You will ensure the reliability, scalability, and performance of our data infrastructure while playing a pivotal part in shaping our data ecosystem and driving innovation within our organisation. This is an exciting opportunity for a seasoned data engineer or advanced analytics engineer to step into a leadership role, shape our data infrastructure, and drive innovation in a dynamic and collaborative environment. If you are a passionate data engineer with strong leadership skills and expertise in Azure, we encourage you to apply and be a part of our dedicated global team of talented professionals and make a real impact on our Petcare data and analytics platform and make a better world for pets. What are we looking for? Bachelor's or Master's degree in Computer Science, Information Technology, or a related field or equivalent experience. Experience in leading technical engineering teams and delivering and owning objectives. Proven experience in data platform engineering, including the design, development, and optimisation of data infrastructure. Strong leadership and management skills, with the ability to lead and mentor a team of engineers effectively. Proficiency in programming languages such as Python, Java, or Scala. Expertise in Azure cloud services and infrastructure as code (e.g., Azure Resource Manager templates, Terraform). Strong understanding of data platform KPIs and accountability for delivering measurable outcomes. Experience working in a product-based approach within specific technical domains and as part of a wider team. Nice-to-Haves: Knowledge of the Inner Source paradigm and way of working. Experience with containerisation and orchestration technologies (e.g., Docker, Kubernetes). AI platform experience (enabling models and deployment) Knowledge of cloud technologies and virtual networking. Familiarity with other cloud platforms (AWS, Google Cloud). Key Responsibilities: Strategic Leadership: Define and own the data platform strategy and roadmap for the technical domains, aligned with the overall Petcare data and analytics platform strategy and Petcare strategy. Ensure inner sourcing of platform capabilities across all divisions and regions, fostering reuse and collaboration. Track and optimise the work done by the platform engineers within your domain. Platform Delivery & Evolution (within your domain): Lead the delivery of platform capabilities, ensuring scalability, performance, and security. Being "hands on" as needed. Drive the yearly plans for the domain, ensuring alignment with the wider Petcare strategic goals. Collaborate with the Engineering Director and other domain leads, and architects to maintain alignment and productivity. Stakeholder Management: Along with other senior members of the team partner with D&A Leaders, engineering leads, analytics product leads, and data science leads across all divisions and regions to ensure platform capabilities meet the needs of Petcare globally. Collaborate across a complex and occasionally ambiguous Digital Technology organisation structure, using influence to achieve alignment and strategic outcomes. Act as the key point of contact for the domain's platform KPIs, ensuring alignment on cost management, innovation, risk reduction, and value enablement at scale, while reporting progress and outcomes to senior leadership up to the CDO. Governance & Accountability: Establish strong governance processes to ensure alignment of platform capabilities across divisions What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
17/03/2025
Full time
Job Description: We are seeking an experienced Lead Data Platform Engineer to join our team and take on a crucial role in managing a group of talented engineers. As the Lead Data Platform Engineer, you will be responsible for overseeing data platform engineering and core toolsets, with a focus on Azure infrastructure as code. You will ensure the reliability, scalability, and performance of our data infrastructure while playing a pivotal part in shaping our data ecosystem and driving innovation within our organisation. This is an exciting opportunity for a seasoned data engineer or advanced analytics engineer to step into a leadership role, shape our data infrastructure, and drive innovation in a dynamic and collaborative environment. If you are a passionate data engineer with strong leadership skills and expertise in Azure, we encourage you to apply and be a part of our dedicated global team of talented professionals and make a real impact on our Petcare data and analytics platform and make a better world for pets. What are we looking for? Bachelor's or Master's degree in Computer Science, Information Technology, or a related field or equivalent experience. Experience in leading technical engineering teams and delivering and owning objectives. Proven experience in data platform engineering, including the design, development, and optimisation of data infrastructure. Strong leadership and management skills, with the ability to lead and mentor a team of engineers effectively. Proficiency in programming languages such as Python, Java, or Scala. Expertise in Azure cloud services and infrastructure as code (e.g., Azure Resource Manager templates, Terraform). Strong understanding of data platform KPIs and accountability for delivering measurable outcomes. Experience working in a product-based approach within specific technical domains and as part of a wider team. Nice-to-Haves: Knowledge of the Inner Source paradigm and way of working. Experience with containerisation and orchestration technologies (e.g., Docker, Kubernetes). AI platform experience (enabling models and deployment) Knowledge of cloud technologies and virtual networking. Familiarity with other cloud platforms (AWS, Google Cloud). Key Responsibilities: Strategic Leadership: Define and own the data platform strategy and roadmap for the technical domains, aligned with the overall Petcare data and analytics platform strategy and Petcare strategy. Ensure inner sourcing of platform capabilities across all divisions and regions, fostering reuse and collaboration. Track and optimise the work done by the platform engineers within your domain. Platform Delivery & Evolution (within your domain): Lead the delivery of platform capabilities, ensuring scalability, performance, and security. Being "hands on" as needed. Drive the yearly plans for the domain, ensuring alignment with the wider Petcare strategic goals. Collaborate with the Engineering Director and other domain leads, and architects to maintain alignment and productivity. Stakeholder Management: Along with other senior members of the team partner with D&A Leaders, engineering leads, analytics product leads, and data science leads across all divisions and regions to ensure platform capabilities meet the needs of Petcare globally. Collaborate across a complex and occasionally ambiguous Digital Technology organisation structure, using influence to achieve alignment and strategic outcomes. Act as the key point of contact for the domain's platform KPIs, ensuring alignment on cost management, innovation, risk reduction, and value enablement at scale, while reporting progress and outcomes to senior leadership up to the CDO. Governance & Accountability: Establish strong governance processes to ensure alignment of platform capabilities across divisions What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Incident Analyst - P4/P5 Incidents Contract - 9 months Reading - Hybrid working MBNL deliver and manage the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission, Infrastructure Assurance and Tower and Operational Services to EE/BT and Three. The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting to the Senior Incident Assurance Manager the Incident Analyst will relentlessly manage the delivery of Incident Assurance services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP. To work with all levels in the supplier ecosystem, EE/BT, Three and MBNL to create a high performing, service-based organisation and maximise the value MBNL creates for its Shareholders. This is a hybrid role with a minimum of 2 days per week in our Central Reading office. Responsibilities of the Incident Analyst include: Analyse, manage and proactively drive Incident resolution (P4/P5), management, ticketing KPI's and quality issues against contractual obligations from the entire ecosystem, including those which may have exceeded targets. Provide support to Operational Services in managing agreed backlog reduction processes in conjunction with the supplier eco system Manage and support the supplier ecosystem to assign & escalate incidents to the correct resolver Proactively and reactively identify and own initiatives which will continuously improve the methodologies, processes, systems, controls, capabilities and relationships required to deliver services availability and ticketing metrics. Provide support to MBNL incident management process Question the status quo, keep abreast of the external market and use this to drive improvements, continuous improvements and learning The successful Incident Analyst will have: Understanding of Mobile Telecommunications systems architecture Incident management and escalation management experience Ability to work in a highly pressurised environment Excellent communicator with great organisational skills Strong knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services. Background of managing, motivating, monitoring, and improving performance of contractors and suppliers. Experience of BMC Remedy Able to work collaboratively with remotely located, cross-functional teams. Nice to have: Safety/quality/compliance knowledge of mobile or fixed network technologies. Experience of working in or with a JV organisation To apply for the Incident Analyst, please send your CV to (url removed) Project People is acting as an Employment Business in relation to this vacancy.
17/03/2025
Contractor
Incident Analyst - P4/P5 Incidents Contract - 9 months Reading - Hybrid working MBNL deliver and manage the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission, Infrastructure Assurance and Tower and Operational Services to EE/BT and Three. The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting to the Senior Incident Assurance Manager the Incident Analyst will relentlessly manage the delivery of Incident Assurance services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP. To work with all levels in the supplier ecosystem, EE/BT, Three and MBNL to create a high performing, service-based organisation and maximise the value MBNL creates for its Shareholders. This is a hybrid role with a minimum of 2 days per week in our Central Reading office. Responsibilities of the Incident Analyst include: Analyse, manage and proactively drive Incident resolution (P4/P5), management, ticketing KPI's and quality issues against contractual obligations from the entire ecosystem, including those which may have exceeded targets. Provide support to Operational Services in managing agreed backlog reduction processes in conjunction with the supplier eco system Manage and support the supplier ecosystem to assign & escalate incidents to the correct resolver Proactively and reactively identify and own initiatives which will continuously improve the methodologies, processes, systems, controls, capabilities and relationships required to deliver services availability and ticketing metrics. Provide support to MBNL incident management process Question the status quo, keep abreast of the external market and use this to drive improvements, continuous improvements and learning The successful Incident Analyst will have: Understanding of Mobile Telecommunications systems architecture Incident management and escalation management experience Ability to work in a highly pressurised environment Excellent communicator with great organisational skills Strong knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services. Background of managing, motivating, monitoring, and improving performance of contractors and suppliers. Experience of BMC Remedy Able to work collaboratively with remotely located, cross-functional teams. Nice to have: Safety/quality/compliance knowledge of mobile or fixed network technologies. Experience of working in or with a JV organisation To apply for the Incident Analyst, please send your CV to (url removed) Project People is acting as an Employment Business in relation to this vacancy.
Service Desk Analyst Location: Hybrid / Cambridge (4 days in the office and Friday working from home) Salary: Circa 25k - 30k Reporting to: Service Delivery Manager Overview Our client is seeking a dedicated Service Desk Analyst to join their team in Cambridgeshire. As the first point of contact in the IT department, you will be responsible for efficiently handling a variety of IT issues and service requests across all physical sites, while also contributing to various IT tasks and projects. Responsibilities Provide first-line technical support to the firm's users, including occasional site visits. Ensure day-to-day IT operation checks are fulfilled and address failures or escalate as necessary. Produce high standard documentation, such as user guides and technical procedures. Contribute to maintaining inventories, hardware, and software provisioning. Liaise closely with the Senior Service Desk Analyst and third line support teams as necessary. Work with the team to maintain excellent cyber security standards. Maintain stock levels in conjunction with other team members. Provide additional cover at peak times of the year as part of a rota. Qualifications CompTIA ITF+ certification is desirable. Proven experience in a similar role. Technical competence with Windows 10, 11, Microsoft 365, and Teams. Exposure to Azure Entra, Intune, Azure Admin, and SharePoint. Excellent interpersonal, verbal, and written communication skills. Self-motivated, a team player, and able to act on own initiative. Strong analytical and problem-solving skills with attention to detail. Day-to-day Addressing IT issues and service requests. Collaborating with team members on various IT tasks and projects. Maintaining documentation and inventories. Liaising with support teams and contributing to cyber security standards. Benefits Competitive salary circa 25k - 30k. Opportunity for professional development and growth. Contribution to maintaining excellent cyber security standards. Additional cover at peak times as part of a rota. If you are a self-motivated individual with a passion for IT support and a desire to contribute to a dynamic team, we encourage you to apply for this exciting opportunity. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
17/03/2025
Full time
Service Desk Analyst Location: Hybrid / Cambridge (4 days in the office and Friday working from home) Salary: Circa 25k - 30k Reporting to: Service Delivery Manager Overview Our client is seeking a dedicated Service Desk Analyst to join their team in Cambridgeshire. As the first point of contact in the IT department, you will be responsible for efficiently handling a variety of IT issues and service requests across all physical sites, while also contributing to various IT tasks and projects. Responsibilities Provide first-line technical support to the firm's users, including occasional site visits. Ensure day-to-day IT operation checks are fulfilled and address failures or escalate as necessary. Produce high standard documentation, such as user guides and technical procedures. Contribute to maintaining inventories, hardware, and software provisioning. Liaise closely with the Senior Service Desk Analyst and third line support teams as necessary. Work with the team to maintain excellent cyber security standards. Maintain stock levels in conjunction with other team members. Provide additional cover at peak times of the year as part of a rota. Qualifications CompTIA ITF+ certification is desirable. Proven experience in a similar role. Technical competence with Windows 10, 11, Microsoft 365, and Teams. Exposure to Azure Entra, Intune, Azure Admin, and SharePoint. Excellent interpersonal, verbal, and written communication skills. Self-motivated, a team player, and able to act on own initiative. Strong analytical and problem-solving skills with attention to detail. Day-to-day Addressing IT issues and service requests. Collaborating with team members on various IT tasks and projects. Maintaining documentation and inventories. Liaising with support teams and contributing to cyber security standards. Benefits Competitive salary circa 25k - 30k. Opportunity for professional development and growth. Contribution to maintaining excellent cyber security standards. Additional cover at peak times as part of a rota. If you are a self-motivated individual with a passion for IT support and a desire to contribute to a dynamic team, we encourage you to apply for this exciting opportunity. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Senior Technical Analyst Cardiff/Newport Up to 59,877 (% bonus) The Opportunity Yolk Recruitment are excited to be partnered with one of Wales' biggest non-profit organisations who service more than 3 million customers whilst contributing more than 840 million to protect the environment. Position Overview As a Senior Technical Analyst , you will play a critical role in implementing, configuring, governing, and advancing our technology portfolio. This role is ideal for someone with strong analytical and troubleshooting skills who is proactive in supporting a variety of business areas while continually seeking to enhance their technical expertise. Key responsibilities include: Key Responsibilities Desktop Services Management: Oversee and manage the underlying technologies and toolsets used to deliver desktop services across the organization. Provide technical expertise and specialist knowledge for all desktop infrastructure, with a focus on at least one core area of responsibility. Collaboration and Implementation: Collaborate closely with the ITS Lead Technical Architect and fellow Senior Technical Analysts to ensure all new and existing technologies meet design and security requirements. Regularly apply security updates and system patches for desktop service systems under your management. Vendor Relations & Roadmap Development: Work with vendors to develop and maintain a technical roadmap and support lifecycle for desktop systems, identifying potential risks and mitigation strategies. Training and Knowledge Transfer: Mentor and train technical analysts within the desktop infrastructure team to ensure high levels of technical knowledge and exceptional customer service. Collaborative Environment You will work closely with: Enterprise Operations Delivery Lead Operational Heads of Service and Business Improvement Managers Colleagues from Business Information Services and ITS Architecture Teams Team members across Retail and Support Services , as needed Qualifications & Experience Technical Expertise: Extensive experience supporting and troubleshooting one or more of the following: Active Directory / PKI and Certificate Management Endpoint Detection and Response Azure Security Products PowerShell Scripting Azure Active Directory Azure certifications (SC300, AZ104) are highly desirable. Think this one's for you? If you think this Senior Technical Analyst is for you then apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
17/03/2025
Full time
Senior Technical Analyst Cardiff/Newport Up to 59,877 (% bonus) The Opportunity Yolk Recruitment are excited to be partnered with one of Wales' biggest non-profit organisations who service more than 3 million customers whilst contributing more than 840 million to protect the environment. Position Overview As a Senior Technical Analyst , you will play a critical role in implementing, configuring, governing, and advancing our technology portfolio. This role is ideal for someone with strong analytical and troubleshooting skills who is proactive in supporting a variety of business areas while continually seeking to enhance their technical expertise. Key responsibilities include: Key Responsibilities Desktop Services Management: Oversee and manage the underlying technologies and toolsets used to deliver desktop services across the organization. Provide technical expertise and specialist knowledge for all desktop infrastructure, with a focus on at least one core area of responsibility. Collaboration and Implementation: Collaborate closely with the ITS Lead Technical Architect and fellow Senior Technical Analysts to ensure all new and existing technologies meet design and security requirements. Regularly apply security updates and system patches for desktop service systems under your management. Vendor Relations & Roadmap Development: Work with vendors to develop and maintain a technical roadmap and support lifecycle for desktop systems, identifying potential risks and mitigation strategies. Training and Knowledge Transfer: Mentor and train technical analysts within the desktop infrastructure team to ensure high levels of technical knowledge and exceptional customer service. Collaborative Environment You will work closely with: Enterprise Operations Delivery Lead Operational Heads of Service and Business Improvement Managers Colleagues from Business Information Services and ITS Architecture Teams Team members across Retail and Support Services , as needed Qualifications & Experience Technical Expertise: Extensive experience supporting and troubleshooting one or more of the following: Active Directory / PKI and Certificate Management Endpoint Detection and Response Azure Security Products PowerShell Scripting Azure Active Directory Azure certifications (SC300, AZ104) are highly desirable. Think this one's for you? If you think this Senior Technical Analyst is for you then apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Foster + Partners Technical Resolution Manager London, Battersea Permanent Foster + Partners is a global studio for architecture, engineering, urban and landscape design, rooted in sustainability. Responsibilities: Oversee the day-to-day operations of the EOC, ensuring proactive monitoring and efficient resolution of technical incidents. Manage the EOC function, including setting priorities, defining processes, and ensuring 24/7 operational coverage (if required). Develop and maintain monitoring tools, dashboards, and automated alerting systems to detect and address issues promptly. Incident and Problem Management: Serve as the highest escalation point for critical IT incidents, providing hands-on resolution and expert guidance. Conduct root cause analysis (RCA) for recurring problems and implement long-term solutions to prevent reoccurrence. Coordinate with internal and external teams during major outages or incidents to ensure swift recovery. Operational Excellence and Service Improvement: Identify areas for improvement in IT operations, driving initiatives that enhance performance, reliability, and user satisfaction. Define and track service-level agreements (SLAs) and key performance indicators (KPIs), ensuring adherence to organisational standards. Collaborate with stakeholders to align IT operational strategies with business objectives. T Technical Expertise and Leadership: Provide advanced technical support and act as a subject matter expert (SME) for infrastructure, applications, and network issues. Lead the implementation of new technologies, monitoring tools, and operational workflows in the EOC. Partner with IT teams on the design and deployment of new systems, ensuring smooth integration and operability. Vendor and Stakeholder Management: Manage relationships with external vendors to ensure timely delivery of services and support. Act as a liaison between technical teams and business units, ensuring clear communication and alignment on priorities. Reporting and Analytics: o Produce regular reports on incident trends, system performance, and EOC activities for senior management. Use data-driven insights to recommend operational changes and optimise processes. Skills: Extensive experience in incident, problem, and change management within complex IT environments. Strong understanding of IT monitoring tools, such as SolarWinds, Logic Monitor, etc. Demonstrated ability to troubleshoot and resolve complex technical issues across infrastructure, applications, and networks. Excellent communication and stakeholder management skills, with the ability to convey technical concepts in business language. Hands-on expertise with ITIL processes and operational best practices. Analytical and detail-oriented, with a problem-solving mindset. Focus on continuous improvement. Strong leadership qualities, capable of managing teams under pressure. Collaborative and approachable, fostering positive relationships with stakeholders. In return we offer a competitive basic salary and generous benefits package which includes 25 days holiday (exc bank holidays), Pension, DIS and discretionary annual bonus
17/03/2025
Full time
Foster + Partners Technical Resolution Manager London, Battersea Permanent Foster + Partners is a global studio for architecture, engineering, urban and landscape design, rooted in sustainability. Responsibilities: Oversee the day-to-day operations of the EOC, ensuring proactive monitoring and efficient resolution of technical incidents. Manage the EOC function, including setting priorities, defining processes, and ensuring 24/7 operational coverage (if required). Develop and maintain monitoring tools, dashboards, and automated alerting systems to detect and address issues promptly. Incident and Problem Management: Serve as the highest escalation point for critical IT incidents, providing hands-on resolution and expert guidance. Conduct root cause analysis (RCA) for recurring problems and implement long-term solutions to prevent reoccurrence. Coordinate with internal and external teams during major outages or incidents to ensure swift recovery. Operational Excellence and Service Improvement: Identify areas for improvement in IT operations, driving initiatives that enhance performance, reliability, and user satisfaction. Define and track service-level agreements (SLAs) and key performance indicators (KPIs), ensuring adherence to organisational standards. Collaborate with stakeholders to align IT operational strategies with business objectives. T Technical Expertise and Leadership: Provide advanced technical support and act as a subject matter expert (SME) for infrastructure, applications, and network issues. Lead the implementation of new technologies, monitoring tools, and operational workflows in the EOC. Partner with IT teams on the design and deployment of new systems, ensuring smooth integration and operability. Vendor and Stakeholder Management: Manage relationships with external vendors to ensure timely delivery of services and support. Act as a liaison between technical teams and business units, ensuring clear communication and alignment on priorities. Reporting and Analytics: o Produce regular reports on incident trends, system performance, and EOC activities for senior management. Use data-driven insights to recommend operational changes and optimise processes. Skills: Extensive experience in incident, problem, and change management within complex IT environments. Strong understanding of IT monitoring tools, such as SolarWinds, Logic Monitor, etc. Demonstrated ability to troubleshoot and resolve complex technical issues across infrastructure, applications, and networks. Excellent communication and stakeholder management skills, with the ability to convey technical concepts in business language. Hands-on expertise with ITIL processes and operational best practices. Analytical and detail-oriented, with a problem-solving mindset. Focus on continuous improvement. Strong leadership qualities, capable of managing teams under pressure. Collaborative and approachable, fostering positive relationships with stakeholders. In return we offer a competitive basic salary and generous benefits package which includes 25 days holiday (exc bank holidays), Pension, DIS and discretionary annual bonus
Job Title: Senior Marketing Manager B2B Location: Sheffield Employment Type: Contract role (Hybrid 2- 3 days a week in the office) About the Role: Join a leading financial institution as a Senior Marketing Manager B2B to lead strategic, insight-driven B2B marketing campaigns and partnership initiatives. This role is pivotal in enhancing SME engagement with the organization through partner channels, improving financial awareness, and supporting small businesses on their finance journeys. You will collaborate with key financial and intermediary partners, driving impactful marketing strategies aligned with the organization's objectives. As part of the team, you will work closely with stakeholders to improve financial education and create content campaigns that drive results. Responsibilities: Lead and manage key partnership marketing programmes, collaborating with senior marketing representatives from external partners to address barriers and improve financial education for SMEs. Develop and execute insight-driven strategies to improve financial education and campaigns aimed at SMEs. Strengthen relationships with partners through effective collaboration, negotiation, and campaign distribution. Manage the Partner Programme Marketing Impact Dashboard, tracking effectiveness and KPIs. Work with internal teams to ensure aligned marketing strategies that support the organization's overall objectives. Lead ad-hoc projects and manage agency relationships to ensure cost-effectiveness and high-quality delivery. Skills & Experience: Senior-level experience in marketing communications, strategic planning, and brand management. Strong B2B/B2B2C marketing experience with a focus on ROI. Proven experience in managing budgets, agencies, and complex partnerships. Excellent negotiation, relationship-building, and stakeholder management skills. Knowledge of Financial Promotions and GDPR regulations. Experience in the Public Sector or Financial Services is desirable. Qualifications: Degree-level education or equivalent professional marketing qualifications (eg, CIM). Experience in financial services or working with SME-focused initiatives is a plus. This is an urgent vacancy. If you are interested then please apply directly to the ad or send your CV to (see below) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
17/03/2025
Contractor
Job Title: Senior Marketing Manager B2B Location: Sheffield Employment Type: Contract role (Hybrid 2- 3 days a week in the office) About the Role: Join a leading financial institution as a Senior Marketing Manager B2B to lead strategic, insight-driven B2B marketing campaigns and partnership initiatives. This role is pivotal in enhancing SME engagement with the organization through partner channels, improving financial awareness, and supporting small businesses on their finance journeys. You will collaborate with key financial and intermediary partners, driving impactful marketing strategies aligned with the organization's objectives. As part of the team, you will work closely with stakeholders to improve financial education and create content campaigns that drive results. Responsibilities: Lead and manage key partnership marketing programmes, collaborating with senior marketing representatives from external partners to address barriers and improve financial education for SMEs. Develop and execute insight-driven strategies to improve financial education and campaigns aimed at SMEs. Strengthen relationships with partners through effective collaboration, negotiation, and campaign distribution. Manage the Partner Programme Marketing Impact Dashboard, tracking effectiveness and KPIs. Work with internal teams to ensure aligned marketing strategies that support the organization's overall objectives. Lead ad-hoc projects and manage agency relationships to ensure cost-effectiveness and high-quality delivery. Skills & Experience: Senior-level experience in marketing communications, strategic planning, and brand management. Strong B2B/B2B2C marketing experience with a focus on ROI. Proven experience in managing budgets, agencies, and complex partnerships. Excellent negotiation, relationship-building, and stakeholder management skills. Knowledge of Financial Promotions and GDPR regulations. Experience in the Public Sector or Financial Services is desirable. Qualifications: Degree-level education or equivalent professional marketing qualifications (eg, CIM). Experience in financial services or working with SME-focused initiatives is a plus. This is an urgent vacancy. If you are interested then please apply directly to the ad or send your CV to (see below) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
My client is a global and award winning installation and support expert of audio, visual systems, based on the outskirts of Wymondham. My client is looking to appoint a Service Manager to be based at their purpose built warehouse, assembly and office facility in Wymondham. The company is well established having traded for all most seventy years and have a reputation for excellence, customer support and the delivery of outstanding customer service. THE POSITION For the right candidate my client offers the chance to join a multi award winning company whom encourage ongoing training and development. The Service Manager role will be responsible for the Service function within the business, ensuring the department runs effectively and delivers the very best in customer experience. Duties include overall management of the Helpdesk, ensuring internal KPIs are met, managing escalations and supporting the Helpdesk team to ensure excellent and consistent service levels. With a strong focus on always delivering service in line with customer contracts, obligations and expectations, the Service Manager will take pride in delivering an industry-leading service. Continual Service Improvement and Service development will be important for the progression of the department over time, and the Service Manager will come equipped with passion to drive a progressive service function. The position will manage the service team and will be responsible for regular appraisals, support, professional development initiatives and personnel requirements across the service management team. The role will be expected to work closely with other departments, including Sales, Operations, Engineering and Finance to ensure a joined-up customer experience and to represent Service as an integrated part of the wider business. The Service Manager will be expected to attend regular Heads of Department meetings as well as operational handover meetings for new and existing customers to ensure effective support from day one. The successful candidate will have full responsibility for the department profit and loss account ensuring that all service operations are lean and efficient, and any service sales profitable. The Service Manager will have key targets for department revenue growth and development and regularly produce and present financial and operational reports to the senior management team. The successful candidate will have ideally worked in a similar managerial position leading a team of service roles and having ultimate responsibility for the performance of a service department. They will be process driven, and passionate about delivering impeccable service. A proactive approach, excellent communication skills and a people-first, leadership mindset will be central to this role. PRIMARY RESPONSIBILITES Ensure the Service Helpdesk function delivers against contractual obligations and provide comprehensive reports into senior management, as necessary. Internal KPI management and monitoring of service delivery performance against set metrics. Managing escalations through to resolution with the right priority levels and customer communication Manage Sub-contractors Owning the P&L account and contributing to annual budgeting and forecasting activity for the department. Leading a lean, efficient and profitable department with a focus on continual improvement. Working with other Heads of Departments for strategic improvements and a joined-up approach. Drafting sub-contractor contracts PERSONAL SPECIFICATION UK Driving licence Excellent command of English grammar and spelling Degree level education ITIL Service Management certified Experience At least 3 years experience managing an AV or IT service function Experience of managing escalations or other complicated issues Experience of supporting large client contracts Experience managing both a field service and helpdesk team Experience of delivering AV services Experience managing mid-level managers Experience managing P&L account Qualities and Attitude Strong leadership skills Pro-active and driven Process focused with excellent attention to detail Excellent interpersonal skills and ability to motivate team members Ability to consistently meet high standards and expectations, and encourage others to do so Ability to work under pressure and to deadlines Process driven Interest in the AV industry Systems Proficient with Microsoft Office including Outlook, PowerPoint, Word, Excel etc. Familiar with customer service management systems or ticketing portals Experience with SAP Experience with Freshdesk Customer Management System BENEFITS Competitive package includes 8% employer pension contribution 25 days holiday Private Healthcare Company profit share scheme, Car allowance Life Insurance Salary sacrifice electric car scheme Salary sacrifice cycle to work scheme Free parking
17/03/2025
Full time
My client is a global and award winning installation and support expert of audio, visual systems, based on the outskirts of Wymondham. My client is looking to appoint a Service Manager to be based at their purpose built warehouse, assembly and office facility in Wymondham. The company is well established having traded for all most seventy years and have a reputation for excellence, customer support and the delivery of outstanding customer service. THE POSITION For the right candidate my client offers the chance to join a multi award winning company whom encourage ongoing training and development. The Service Manager role will be responsible for the Service function within the business, ensuring the department runs effectively and delivers the very best in customer experience. Duties include overall management of the Helpdesk, ensuring internal KPIs are met, managing escalations and supporting the Helpdesk team to ensure excellent and consistent service levels. With a strong focus on always delivering service in line with customer contracts, obligations and expectations, the Service Manager will take pride in delivering an industry-leading service. Continual Service Improvement and Service development will be important for the progression of the department over time, and the Service Manager will come equipped with passion to drive a progressive service function. The position will manage the service team and will be responsible for regular appraisals, support, professional development initiatives and personnel requirements across the service management team. The role will be expected to work closely with other departments, including Sales, Operations, Engineering and Finance to ensure a joined-up customer experience and to represent Service as an integrated part of the wider business. The Service Manager will be expected to attend regular Heads of Department meetings as well as operational handover meetings for new and existing customers to ensure effective support from day one. The successful candidate will have full responsibility for the department profit and loss account ensuring that all service operations are lean and efficient, and any service sales profitable. The Service Manager will have key targets for department revenue growth and development and regularly produce and present financial and operational reports to the senior management team. The successful candidate will have ideally worked in a similar managerial position leading a team of service roles and having ultimate responsibility for the performance of a service department. They will be process driven, and passionate about delivering impeccable service. A proactive approach, excellent communication skills and a people-first, leadership mindset will be central to this role. PRIMARY RESPONSIBILITES Ensure the Service Helpdesk function delivers against contractual obligations and provide comprehensive reports into senior management, as necessary. Internal KPI management and monitoring of service delivery performance against set metrics. Managing escalations through to resolution with the right priority levels and customer communication Manage Sub-contractors Owning the P&L account and contributing to annual budgeting and forecasting activity for the department. Leading a lean, efficient and profitable department with a focus on continual improvement. Working with other Heads of Departments for strategic improvements and a joined-up approach. Drafting sub-contractor contracts PERSONAL SPECIFICATION UK Driving licence Excellent command of English grammar and spelling Degree level education ITIL Service Management certified Experience At least 3 years experience managing an AV or IT service function Experience of managing escalations or other complicated issues Experience of supporting large client contracts Experience managing both a field service and helpdesk team Experience of delivering AV services Experience managing mid-level managers Experience managing P&L account Qualities and Attitude Strong leadership skills Pro-active and driven Process focused with excellent attention to detail Excellent interpersonal skills and ability to motivate team members Ability to consistently meet high standards and expectations, and encourage others to do so Ability to work under pressure and to deadlines Process driven Interest in the AV industry Systems Proficient with Microsoft Office including Outlook, PowerPoint, Word, Excel etc. Familiar with customer service management systems or ticketing portals Experience with SAP Experience with Freshdesk Customer Management System BENEFITS Competitive package includes 8% employer pension contribution 25 days holiday Private Healthcare Company profit share scheme, Car allowance Life Insurance Salary sacrifice electric car scheme Salary sacrifice cycle to work scheme Free parking
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. As a Senior Developer, you will play a key role in designing, developing and maintaining high-quality software solutions. You will work closely with other developers, UX/UI designers and stakeholders to ensure that our products meet the highest standards. Your expertise in C#, .NET, React and Azure will be crucial in driving our technology initiatives forward.The Senior Developer is a key role within BDO IT's Solutions Development team and reports to either a Lead Developer or the Solutions Development Senior Manager. You'll also: Act as a hands-on full-stack developer with strong front-end development skills and a good understanding of UX. Manage third-party developers or full-time employees as required. Collaborate with the Solution Development management team to plan and schedule work, manage the pipeline and backlog, maintain best practices and high-quality coding standards, and ensure optimum productivity across the team. Build, maintain and support both enterprise and client-facing applications. Work with Business Relationship Managers, Solution Designers and the Business to turn concepts into practical solutions for relevant business challenges. Develop software using modern DevOps methodologies to increase efficiency and productivity. Scan and leverage cross-industry trends in new and emerging technologies such as artificial intelligence, machine learning and data science to apply in the context of accountancy and professional services. Provide proactive maintenance on support issues to ensure excellent client service. Collaborate with cross-functional teams to define, design and ship new features. Mentor and guide junior and mid-level developers, fostering a culture of continuous learning and improvement. Communicate effectively with stakeholders to understand requirements and provide technical insights. Lead by example in following best practices and coding standards. Participate in code reviews to ensure code quality and share knowledge. You'll be someone with: Proven hands-on track record of successfully building and delivering digital products (web apps and services) to market using agile methodologies. Strong proficiency in C#, .NET, React and Azure. Other development skillsets: JavaScript, HTML/CSS, Azure PaaS (Azure Functions, Azure Logic Apps, Cosmos DB, Azure App Service, Azure Service Bus), ARM/Bicep templates, SharePoint. Demonstrable creative flair, attention to detail, tenacity and good problem-solving skills. Proven experience in full-stack development. A solid understanding of software development principles and methodologies. Experience with DevSecOps practices and secure coding. Familiarity with automated testing approaches and tools. The ability to work in an agile environment and adapt to changing requirements. Relevant certifications in software development or cloud technologies. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.
16/03/2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. As a Senior Developer, you will play a key role in designing, developing and maintaining high-quality software solutions. You will work closely with other developers, UX/UI designers and stakeholders to ensure that our products meet the highest standards. Your expertise in C#, .NET, React and Azure will be crucial in driving our technology initiatives forward.The Senior Developer is a key role within BDO IT's Solutions Development team and reports to either a Lead Developer or the Solutions Development Senior Manager. You'll also: Act as a hands-on full-stack developer with strong front-end development skills and a good understanding of UX. Manage third-party developers or full-time employees as required. Collaborate with the Solution Development management team to plan and schedule work, manage the pipeline and backlog, maintain best practices and high-quality coding standards, and ensure optimum productivity across the team. Build, maintain and support both enterprise and client-facing applications. Work with Business Relationship Managers, Solution Designers and the Business to turn concepts into practical solutions for relevant business challenges. Develop software using modern DevOps methodologies to increase efficiency and productivity. Scan and leverage cross-industry trends in new and emerging technologies such as artificial intelligence, machine learning and data science to apply in the context of accountancy and professional services. Provide proactive maintenance on support issues to ensure excellent client service. Collaborate with cross-functional teams to define, design and ship new features. Mentor and guide junior and mid-level developers, fostering a culture of continuous learning and improvement. Communicate effectively with stakeholders to understand requirements and provide technical insights. Lead by example in following best practices and coding standards. Participate in code reviews to ensure code quality and share knowledge. You'll be someone with: Proven hands-on track record of successfully building and delivering digital products (web apps and services) to market using agile methodologies. Strong proficiency in C#, .NET, React and Azure. Other development skillsets: JavaScript, HTML/CSS, Azure PaaS (Azure Functions, Azure Logic Apps, Cosmos DB, Azure App Service, Azure Service Bus), ARM/Bicep templates, SharePoint. Demonstrable creative flair, attention to detail, tenacity and good problem-solving skills. Proven experience in full-stack development. A solid understanding of software development principles and methodologies. Experience with DevSecOps practices and secure coding. Familiarity with automated testing approaches and tools. The ability to work in an agile environment and adapt to changing requirements. Relevant certifications in software development or cloud technologies. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.
Seeking a bright, highly resourceful, engaging, user and customer centric, Senior Salesforce Manager. This role for a Senior Salesforce Manager but you will remain hands on, acting happily as the Senior Salesforce Administrator. Hybrid working thus 3 days a week is working from home the other 2 days are in the office in EC2M. This is not nor ever will be 100% fully remote please note. Feeling part of the team? Leading growing inspiring mentoring others is a key part of this role and that means some physical interaction. We want our Salesforce Manager to want this as much as we do rather than "Oh go on then, if I really have to go into the office." Strong knowledge and expertise within Salesforce Service Cloud Strong skills within Salesforce Marketing Cloud and third-party integrations. Integration + System upgrades + enhancements Overseeing multiple, complex Salesforce environments. Acting as the main Senior hands on Systems Administrator (ideally you will have current Salesforce Administrator accreditation) MIAW (Messaging for In-App & Web) Who are we?: We are a leading participant within the Gaming and Casino arena. Would be fantastic to hear from people which have worked in this exciting and technically vibrant sector. It is not essential of course. I would suggest being truly customer centric IS. I would suggest being a passionate delivery focused B2C CRM professional IS. Known for being a fun place to work so bring a smile and an interest in growing friendships not just work colleagues.
16/03/2025
Full time
Seeking a bright, highly resourceful, engaging, user and customer centric, Senior Salesforce Manager. This role for a Senior Salesforce Manager but you will remain hands on, acting happily as the Senior Salesforce Administrator. Hybrid working thus 3 days a week is working from home the other 2 days are in the office in EC2M. This is not nor ever will be 100% fully remote please note. Feeling part of the team? Leading growing inspiring mentoring others is a key part of this role and that means some physical interaction. We want our Salesforce Manager to want this as much as we do rather than "Oh go on then, if I really have to go into the office." Strong knowledge and expertise within Salesforce Service Cloud Strong skills within Salesforce Marketing Cloud and third-party integrations. Integration + System upgrades + enhancements Overseeing multiple, complex Salesforce environments. Acting as the main Senior hands on Systems Administrator (ideally you will have current Salesforce Administrator accreditation) MIAW (Messaging for In-App & Web) Who are we?: We are a leading participant within the Gaming and Casino arena. Would be fantastic to hear from people which have worked in this exciting and technically vibrant sector. It is not essential of course. I would suggest being truly customer centric IS. I would suggest being a passionate delivery focused B2C CRM professional IS. Known for being a fun place to work so bring a smile and an interest in growing friendships not just work colleagues.
